ADT Reviews

I had an issue a couple of weeks ago with ADT. I called their customer service and they resolved it right over the phone very easily. Their people are good. So far, I’m quite satisfied with the package I had from them. I’ve been with ADT for about 2 months. I use the phone app to control my system.

I rarely leave reviews, but my experience with ADT's customer service was frustrating enough to warrant one. From long time wait time to being transferred repeatedly from robot to robot without resolution, only to be hung up on at the end of the call, not speaking to no one.

My experience with ADT Security Systems has been nothing short of a nightmare, marked by malfunctioning equipment, incompetent service, and a callous disregard for customer needs—especially for my elderly mother, who was repeatedly disturbed by their faulty system. It really began several years ago when ADT acquired our original security company, “Protection One”. But the last straw—two months ago, our ADT security system began malfunctioning when the smoke detectors started chirping, indicating low batteries-a loud chirp approximately every 60 seconds. We replaced them with known, good batteries, but the incessant chirping persisted. Worse, the system began triggering false fire alarms at 2:30 AM, randomly, jolting my elderly mother awake in a state of panic.

They made me require a security system because I live alone. And when I first got it, the first couple of months, I had a few problems with the service, but ADT straightened it out. They compensated me for that. I had paid for two outside cameras and the electrician never came by to hook them up. I had to call them back and tell them that I was gonna send them back because I was paying for a service that I wasn’t getting.

We had ADT first in our business and now in our home. We’ve had them for years and years. They’re very dependable. The man who came to install it in our home was very good. When I’ve had to call a couple of times, they were very helpful. The system performs great, and I like the fact that I can set it and I feel secure. We have a very good experience with them and we have no complaints.

My husband heard about ADT, and I knew some people in the area that had it. We’ve had it for at least 8 to 10 years now. Before we got ADT, someone broke into our garage and took a lot of tools and stuff out when we were both at work, so my husband decided to get it.

Moving into the house seven years ago, ADT was the alarm system they previously had. When I wanted to put it in my name, it was pre-existing. Everything was good. No complaints. I would say that I had it for seven years or more, and I haven’t had any issues with it at all.

ADT reps were walking around my neighborhood. They were friendly. Customer service is decent. I don’t talk to them very often, but I’m pleased. They answer my questions, and if I need my password reset, they’re able to do that.

I just bought a house, and I wanted a security system so much that someone introduced me to ADT.  He told me that he worked with ADT and that it’s a good company. And his customer service was excellent. They were supposed to come one time to fix something, but I wasn’t home. So, we had it a little late because they took so long to come. But it was okay. I’m not gonna blame them for it.

I was a customer of theirs for 27 years. I upgraded my system from wired to wireless because I got rid of my home phone and I tried to cancel but the high-pressure and they said they put a new system in for free. They did that and they also I was questioning. Do you service your batteries? They said yes for free. I called to get them replaced and they said it would be $160 so I don’t need them anymore. I have a new security system with cameras, but they charged me more months that I haven’t even come up yet so they are super hard to get rid of these bums. I am retired and I don’t need their headache.. My recommendation is do not use them. I’ve never had any success with their monitoring.

If I could give this company 0 star, I would. Expensive, unreliable, they don't send technicians after 3pm (so you have to have a job that allows you to work from home or you're screwed). Every single time I've had to lose a workday for a technician to resolve an issue, they either cannot fix the problem or arrive after the (4)-hour window work they make you wait. The services and equipment that you pay monthly are leased, which means that they will take it back once your contract expires. You will rarely resolve a problem over the phone (minimum time on the phone is 1hr), so they will make you pay for a site visit. If your contract is with a 3rd party camera installation, they blame technicians for their lack of ability to fix anything. The worst experience of my life.

I have been trying to help out and talked to people about how good ADT is. We are using an app, and we can see everything going on with our system. The pricing is also wonderful, and the customer service doesn't give me a problem.

One thing about them is I can’t understand their customer service. They wanna walk me through the process when I know I can’t be walked through it. Then they argue about sending about people out. They don’t want to send no one out when I need someone. Other than that, my experience with the techs has been really good.

I used to have ADT years ago in my apartment, and I moved into my home and wanted ADT because they were really good to me. If there was any issue, I remember a water sensor went off, and they were on the spot. I’m always so surprised that any time somebody calls me, their customer service is superb. I would recommend ADT to anyone.

I had no problem with ADT. I’ve been with them over 15 years. Whenever I speak with a representative, it’s been great. The last time they had to update the panel, the guy showed up on time and it was good. It was something to do with the cell. They had to do something because it was a new cellphone.

My experience with them has been very good. Money-wise, they reduced my bill where I could afford to keep it. I was paying $56 and then they were gonna raise it. I called and told them I was gonna switch services because I couldn’t afford it no more. They worked it out for me and cut my bill in half.

I got a burglar alarm from ADT. I like the access and the sense of security, knowing that it’s linked to a system and if something happens, somebody has your back. I also like the response that I get if there’s an issue. I’ve had cameral issues and they’ve responded well. I do have to pay a bit to get something changed, but otherwise, it’s all right.

We’ve had ADT for more than five years, and we’ve been satisfied with everything. They’ve done a great job. We don’t have any problems. My husband had to call them out one time for something, but everything worked out fine.

My ex-wife and her family were breaking into the house from time to time, and they were stealing some stuff. And things were also happening outside my house. And since I’m an airline pilot, I decided to protect my house and bought ADT. And I’ve had it since December of last year. The system works better than expected. I like being able to arm and disarm it with my phone.

I’ve had ADT since I first moved down here, which would be 15 years ago. And that was because when I lived in New Jersey before moving to Florida, I also had ADT protecting my home up there. And I have no complaint with the way the system works. It’s just that I know my system has gotten old, and it’s basic. So, I would appreciate it if a technician would come by from time to time just to look at the entire system. Because I know that periodically, there are upgrades, and I’m not aware of what they are. And in speaking with some of my friends, they’re quite surprised that I don’t have any closed-circuit TV or anything of that nature in my home yet.

I've been with ADT since 2006. Some of my family members had it, and so once I moved and bought my home, I went ahead and purchased it. I’m 100% satisfied. The customer service and the app are excellent. Everything's been good. I'd tell people to go ahead, I recommend them. The price is well worth it, with all the stuff they had to hook up.

I like ADT a lot. We have them for three years now. The guy who came to install the system was awesome. He was extremely informative. He walked around the house and showed me our weak points where the break-ins could happen. He even mentioned getting emergency supplies ready, having them in a place we can get to quickly– things we didn't expect from just putting it in and say goodbye. I was very satisfied.

Ever since I bought this house over 20 years ago, I’ve had ADT in it. I turn it on every day and I turn it off. Luckily, I've never had a break-in or anything. However I cannot get whatever is wrong with their app and I can't get anybody on the phone very easily when I try to call. I have been trying to get on to the app because that's where I pay my bill at, and it's not working.

ADT has excellent customer service. I’ve had their service for more than 10 years. The technician they send out is very professional, knowledgeable, and speaks in layman’s terms so that I can understand the problem and solution. I have no complaints.

We’ve had ADT for about eight years, and we originally signed up when they came around and did a promotion, so we went on and did it. We haven’t had any problems to get in contact with the representative when we don't have to call.

I have been protected with ADT for over 20 years now. I decided to get the service because someone had broke into our home. Over the years, my experience with ADT has been excellent. They're always there. And any issue that we've had over those years, it's always been taken care of. My favorite features are arming, disarming. Everything works. It's an old system, so I don't have the camera or anything like that.

I have been with ADT for seven or eight years. My mother always had it, and when I bought this place, the system was already installed. And my favorite feature, It's just that everything's locked up and there's an alarm.

I’ve been with ADT for about 16 years. Recently, they put some cameras in on a new system. I had to go out and move all the cameras, and everything was disconnected.The customer experience is fine. When I reached out they were helpful and good when you find somebody who does know what they’re doing.

We’ve had ADT for years since we've lived in this house, in 1996. We've always felt protected. The one we have is actually an upgraded system because our first one went bad because it was just old. This one’s doing really well.

We've had ADT as a provider for 10 years now. They bought the security provider we had before, so we transitioned to ADT. The transition was seamless. Everything has been great, and I would definitely recommend them.

My experience with ADT was good. I like it. It was already set up on the door when I bought the house. So, they took it out and put a whole new thing in. I love the new system. We had a problem with the front door, but we figured it out together.

I bought a house that had ADT, about four years ago. It's very secure, and I have peace of mind. We enjoy it. My favorite feature was probably the doorbell. And their representatives have been great because they’re very easy to get in contact with, and they respond quickly.

I’ve been a customer of ADT since 1988, and my experiences have been very positive. For the first 27 years, I’ve had excellent service, so the price I paid for it, I found acceptable. Until about a month ago, the system I had in place apparently failed and needed to be replaced by an updated system. A new system was installed in early October, and I was very displeased with the installation process, and the cost was outrageous.

We had our ADT system upgraded a couple of years ago and everything’s been working fine. We haven’t had any issues with it

ADT is a good service to have. It works well, and it’s secure. We’ve had it before. Now we have a new ADT system with upgraded equipment for a reasonable price, and we haven’t had any problems with the app. And we like the service that we get when we have a problem ‘cause they’re much more responsive than when we had it before. We haven’t set off the alarm with the new one, but we did with the old one and the response time was okay. They called us up real quick to check what was happening.

We already had ADT in our previous house, so when we moved, we got it put in our new house. Everyone I talked to, from the operator who was unbelievable, the salesperson, and to the guy who helped him, they were all good. The manager and his helper were courteous and put the system where I wanted it. They came over when we set off the alarm by accident on the first day. I haven't had any trouble since then. I’m very happy with my system.

The salesperson told me ADT is gonna be cheap. When he got here, he then said it was a different price and said they could charge me 40 something dollars. I went with it because that was in my budget. I was upset, though, when I called back and the woman said that I can’t cancel for three years and that I have to pay 1,000 or 3,000 something dollars if I do. I didn’t know I had only 30 days to cancel. I’m good with it now.

I’ve always appreciated how quick ADT’s response is. The door going in the garage goes off sometimes when I open it and I’ve forgotten to turn the alarm off. The control unit is right there, so I turn it off quickly. Now, things have changed and so many things are automated. I don't get a phone call from a person anymore.

When technicians would come to do installation services, the experience was all positive. During emergencies and when I have called for assistance with a battery installation, they have also been very helpful. The plan that I have with ADT serves my needs and is working well. The only upgrade they did so far over the years was when they had to change the system to handle signals online when cellphones became real popular.

I have talked periodically with the team from ADT over the years, and everyone has been nice and kind. They always resolve whatever issue I have. I haven’t had a problem with them. My favorite feature is that everything is remote. I don’t have to touch the panel on the wall, and I can do everything on my phone.

I’ve been with ADT close to 30 years, and customer service has been good. The technician they sent was also very good. I reminded the last representative I talked to from ADT yesterday that I have tried on two different occasions where my phone number is not a phone number that they were calling on. The other number is only a number that I keep when I fax documents or when I need to find my cellphone when I put it down somewhere where I could not find it. I do not like to take calls from there and it is not a very effective means. Still, overall, over the years, I would recommend ADT.

I have had ADT since December of 23. The reason I got it is because a gentleman came to my front door and talked to me about it. And then I bought the house, and I did not want the lady that was in it to be able to have access to it. I own expensive stuff, so I want it covered and it is good for my insurance, too. The system is reliable and I can do everything from my phone. It is nice to have the ability to arm if I’m out of state. I feel good with the system in place. Check them out. I recommend ADT.

We’ve been with ADT for a year and a half. The system functions well and everything works the way it’s supposed to.

I’ve had ADT for over 30 years. I got a new house in the span of that so I got new equipment as a result. Having them is like going to the grocery store. You get the great checkout person when you have them and then when you go the next time, they’re bad. It’s the same thing with ADT. You get good technicians sometimes who understand what’s going on and then you get poor ones who don’t. It’s a typical deal but it’s nothing deal breaking.

I like ADT. It’s been a long time since I’d known about them. I’ve had them for more than five years now. They’ve come out and done some service over the years and walked me through whatever problem I had. The customer service has been great.

We got ADT after we had a break-in about seven years ago. The company has been excellent, and having them gives us a sense of relief. We’d tell other people to definitely think about getting them.

We’ve had ADT since 2014, and we’ve had no problems with them. It was recommended to us. The customer service has been very, very professional, and we have been satisfied with the company.

I’ve been very happy with ADT. I’ve had them for 33 or 34 years, since I bought the house. I live alone, so the alarm will call my neighbors if it goes off. Over the years, that’s made me feel protected. I first got the panic button because my son had violent outbursts when he was a teenager. One time, he pushed me into my room, took away my phone, and threatened me. I made it through the situation, but I had a lot of PTSD and anxiety just being in my own home at times.

We decided to go with ADT because of their reputation and we’ve been with them for several years now. I get all the notifications and everything is fine. ADT is protecting us and it’s been an excellent experience.

A young man came out to install our ADT system. He was very knowledgeable about everything that was going on. He told us exactly how to work the system, how to calibrate it, and who to call if anything goes wrong. He knew exactly how to do his job. The system functions pretty well. I like it. It lets you know every window that is protected, if something is broken, if somebody comes in, and if you left something unusual like if you left the window open longer than you normally would.

We got ADT Home Security because I decided that we did not want a firearm in the house. It was recommended by my brother, who knows things like that. The performance of the system seems to be just fine. I've had a couple of other issues, but not with the performance.

I have ADT for many years now. They have good service. I like the way the system works and the way that they provide service. When you have a problem, you call them and they answer right away. I would recommend it– couple of my neighbors have it.

I have been with ADT since June. Their technician was good. He was really friendly and was very patient with my schedule. So I would say it was over the top.

We’ve been with ADT for 5 years, and we’re completely pleased with the service we are getting from them.

I applied for the ADT service 39 years ago, eversince I've lived in Fredericksburg. Prior to moving to Fredericksburg, we had someone break into our home down in Caroline County and we just struggled after that. We were not feeling secured that's why we got ADT

DO NOT, I REPEAT DO NOT USE ADT!!! They have employees that will lie their butts off to make a sale and then those employees will get fired and then you’re stuck with the bill they promised you would no longer have!!! This company back in December 2024 told me when I was selling my house that if I relocated the equipment or found somebody else to take the equipment then they would wipe away the equipment charges, so that sounded great and I found somewhere to take the equipment but when I took the equipment there and the technician showed up, he said you don’t need that equipment. I’ll give you new equipment.

After being overcharged for flimsy service for 3 years, I had to threaten to cancel my service before they offered to fix the system in my house that does not work as well they say it does. It gets fixed, kind of! And then I purchase 6 new window sensors, that sends me through a 3 month ordeal of multiple 3-5 hour phone call their very bad customer service. I was frequently passed around because no one could help wanted to bother to fix my issues.

ADT acquired my account from Protection One without my knowledge and was unable to process my bill payment with my bank. Therefore, they sent my alarm account to a Credit Collection Agency for $1200.00, stating I void my contract and my alarm has not worked properly this year. The Credit Collection Agency is now advising that they don't have any documentation of when I went into a contractual agreement with ADT.

AWFUL!!! Paid thousands over the course I’d 3 years for my equipment. When my contract was up, and I chose to cancel, ADT informed me my that FULLY PAID for Google equipment would no longer work. I could have gone to a big box store and bought the equipment outright and had it forever. Even though I own it outright, and paid full price for it, it will no longer work once my service has ended. That’s CRAZY, and UNFAIR, and TERRIBLE BUSINESS!!! Furthermore, when the service and equipment was installed, I paid my first month upfront. When I cancelled, they charged me an additional month, when my month was paid at the beginning of the month. So, I paid at the beginning of the month when it was installed, and now, I’m being charged at the end of the month. This company is so SHADY. AVOID, AVOID, AVOID!!

Oscar ** is the best!! I have been a loyal ADT customer for 2 years and I highly recommend this company to anyone! I have had no issues out of this service! Comfort of security right from my phone anywhere!

I don't know what is wrong with this company called ADT of a thing🤔. Just 2 cameras, they were charging me $92-$95 monthly for years. I called them to cancel, but they told me they can do $34/month. I don't need them. I was scheduled for cancellation for over a month, but they are still around. All I want them to do is to cancel the sh...t and get the h..l out of my property and my life. DO NOT send me any bill, you had more than enough of my money.

I am taking the time finally - that I do not have but after MONTHS (and really in total 2 years) of the most horrific service that one would not even attribute ADT to being a company. A 5 year child could run a company offering HOME SECURITY no less with more customer attention than that I have been consistently met with by corporate ADT. This is across the board and the only consistent aspect of ADT service is the lack thereof, from Sales, "Client Care or Customer Care" to "Escalation" to "Install"- I am so surprised they are still in business and due to the fact that I have maintained my security systems for my law firm business AND home for 10 plus years with ADT it is more challenging to find and connect with a new company than to deal with these incompetent, rude, unprofessional and completely apathetic employees of ADT but Now I am at my wit's end.

In one word, my experience with ADT has been horrible. Things have gone wrong. Each time something goes wrong, they are pleased to fix it as long as they get $168. That includes incorrect installation of items that they were responsible for in the first place as well as replacing a defective battery after three weeks after installation. I will soon be canceling the arrangement with this company. The experience has been nothing short of horrific. Further, as things go wrong, as they have, customer service people act as though they are doing a great favor to come out and charge their $168 for fixing the item.

Lots of dishonest people work for ADT. You have to call many times to properly talk to anyone. If you want to talk to a supervisor- they take a message. No supervisor call you back. Long wait to get someone, charges extra money,. They promise you one deal but you get different bill. Do bait and switch. Charges you hidden cost.

I can't get a simple certificate for insurance. The first rep took 35 minutes just to send a invoice which was 5 yrs old. Next time I wasted 45 min with a chat trying to get my email address correct never did. It would repeat it back too fast and my and n was never repeated clearly. The third time AI gets it right but then I receive a link to my bill instead of the requested certificate and that link produces an error.. I'm retired and thinking about dropping this altogether. They can keep this unorganized service. Don't want to hear what I got to say you don't get my pay

DO NOT EVER USE, would give negative stars if I could-- I was provided a quote that assured me it covered everything (including the 2 additional outdoor cameras for free). When installer arrived (who was awesome), I found out that what was promised was not included in the quote, even though I reviewed the quote with the salesperson, I need to pay an additional $800 over what I already paid. I was passed around when calling to get resolved (the never let you talk to the same person). The last one was incredibly rude (Trayvon) and basically said too bad. I now understand that this is a common practice for them. Now we will see if I get my full refund.

The equipment and monitoring service function effectively. However, the process of contacting the company and resolving issues related to billing and contracts is notably inadequate. Attempting to communicate via telephone with a representative often results in being redirected across multiple departments. Each representative appears intent on:

For 10 months now, I have had an ADT set of cameras installed with absolutely zero access to them. The tech has set up appointments and repeatedly canceled. I have absolutely no way of accessing the cameras despite the fact that I’ve been paying the bill for the past 10 months. This is theft and is absolutely criminal.

Impossible to cancel. Will send your billing to collections. Worst company I have ever dealt with. I’d give negative million stars for their really bad customer service. I have had to waste countless hours waiting on hold only to be hung up on.

ADT bought the company I was with. So, I have been with them for about 15 years. The customer service was the same, and the price I paid went down a little bit. They upgraded my landline to wireless, and it seems to be working well.

Having ADT has been wonderful because we haven’t had any issues with the service, even when the alarm unexpectedly went off. The only thing is every time I access my mobile app, and turn the alarm off, it notifies my husband. To me, that’s a throwback to the 1950s when the husband had to know everything his wife was doing. But we haven’t had any problems with ADT, and the price is reasonable.

ADT was the only one I knew that existed, and the price was high, but I’ve had it for the last three years. Customer service is not the greatest, but it’s okay. One of my cameras was having problems, and they told me it wasn’t the camera, but it had something to do with my internet. I called several times until they sent someone out here to replace my camera, and everything was working fine after that. So, I didn’t have to buy an extra internet extender because I had good signal all along.

I have a very good experience with ADT. Whenever I call in, I don’t have any problem. They try and solve it for me right away.

I’ve had no problems with ADT. Their customer service is excellent and they’re always there when I call.

I set off an alarm three weeks ago while we were cleaning and ADT called within a minute. Their system definitely meets our expectations.

We have been with ADT close to 20 years and we’ve never had a problem. They always help me out. Everything is good. I always tell my friends that it’s a good company. The price is competitive with other companies.

We have upgraded a couple of times and enjoy it.

I’ve used ADT for five years or more, and they’ve had excellent service. And I have no problem with the package at all. They’re easy to use. The technology is people-friendly. They also have good customer service.

We have the ADT with the Google doorbell and from the start there was problems. Smoke detector would beep constantly, one day it thought there was a fire and the alarms went off at night waking everyone. Had to replace the doorbell once and one of the carbon monoxide detectors had to be unplugged due to its beeping every 8 minutes. We signed a contract and are trapped with this system that is faulty and ADT only services items for free within the first 60 days. I should have gone with a better system from the get go but I trusted the ADT brand and realized the equipment is subpar and faulty which is a big concern when it comes to home security and safety. While writing this review the smoke detector went off briefly then stopped because it mistakenly detected smoke and immediately reported no smoke… I wish I would have went with another company!

ADT has been the worst system that I have ever encountered in my life. The video cameras have 6000 clips but they run out by the middle of the month so that means that there’s no more recordings on any of the cameras or the doorbell cameras because it’s running out Anytime a bird fly pass, if the wind is blowing too much, if a curtain blow, if there’s a spider anywhere, and not to even mention, my ex-husband was able to get inside this house. Bypassed that alarm. If it hadn’t been for the neighbors to call the police, I could’ve been in real danger. If I can leave zero stars, I would’ve left zero stars for ADT.

Their warranty is set very scam-like. I have the Google Doorbell Cam, which I'm still paying. It stopped working, so I called support, they did a video tech service determined it did not work. Instead of just returning the cam or replacing the cam, they require a tech to come out and "check it out". The tech visit is mandatory for replacing their busted device that I'm still paying for, and they charge $99 just to show up. I'm not allowed to replace or return the busted device, I either keep the busted device or pay for "tech service" to get it replaced, even though I HAVE WARRANTY. It's absolutely ridiculous.

ADT admitted to installing a faulty sensor that the battery dies at least once a week. Called their customer service and they said that it was my issue. System is less than 6 months old and there has been more times when something has been wrong then there has been things working correctly.

Install team upsold us and we paid in full, but they never returned to install the equipment we paid for. The equipment they did install malfunctions regularly and now isn't working at all. We called for service and they told us we had a $1400+ balance. We investigated and this amount was incorrectly charged to us. Account rep admitted that ADT "dropped the ball" but said we still need to pay the $1400. He also said we can't get out of the contract without paying balance of $3,300 for remaining 3 years. He said if we don't pay, it will affect our credit rating. Meanwhile, they are not monitoring our home, so we have no security. We are 20+ year customer being treated this way.

I cannot stand this company. My wife wanted to try an alarm so we signed up for ADT since there was equipment already installed when we purchased the house. She was there for a month before I got our previous house packed and moved. I have a working line GSD so once I moved and found the area of town where we purchased a house is one of the most desirable sections of town. Police routinely patrolled our area and upon calling them for a medical emergency, their response time was less than 2.5 minutes. I felt very safe and called to cancel. I was told I signed a 3 year agreement and had to pay a huge fine to cancel. If I would have been aware that I couldn't cancel with out financial impact, there is no way i would have signed up. It would have been justified if I had them install all their equipment but I didn't. My family was with them for years and their bill increased every year.

Minimal security for $600 a year. They make trying to cancel, even after a 3 year contract term, virtually impossible. They will string you along and pass you to various steps and departments, for a simple service of cancelling to try to ensnare customers. Deceptive business practices.

I am very disappointed in ADT. We decided to purchase a security system, and before purchasing, I informed them that we would be moving after about a month. I was assured that I would be able to take my equipment and have it reinstalled once we moved. Unfortunately, when we relocated, our new home did not have fiber internet, which means the $3,000 worth of equipment I purchased just a month ago cannot even be supported at my new residence.

ADT always tries to get me to do the running so they don't have to come out. I don't like that. They say I can fix a lot of things myself, but it requires me running up and down the steps. And when I tell them it doesn't work, they want me to do something else. I gotta run up and down the steps again. So, I try to bypass all that and tell them to send somebody out here because it never works anyway. They need to listen when I tell them that one device is in the garage, the other device is on the third floor, and stop having me run up and down steps. Just say, "Okay."

Worst company in the world!!! Charged me not once but twice without my knowledge or giving me any form of notification. ABSOLUTELY the worst mistake I’ve ever made signing up with this company, I’m stuck with another 4 years with this awful company.

Our experience with ADT has been very poor. We had used ADT service before the Google connection in another home and was satisfied. It appears that since the Google relationship has occurred the quality and service have gone downhill. We have had our system for one year, since then we have had to deal with the following issues: We had to have the panel in our bedroom removed as they complete updates regularly in the middle of the night that results in us being woken up. We had to have the thermostat removed and replaced with a normal thermostat as the system kept taking over and not allowing our A/C system to work effectively. Even had a company representative acknowledge this issue and that they had it removed from their own home. We have had to replace the doorbell camera as it broke in the process of the need to charge it.

Have to leave a start in order to leave a review! Do not go with this company! They don’t care if your cameras work properly and when you cancel even if you haven’t had there service they will still charge you and give you the run around and then tell you to call back after 25days so you account can close to get your refund and when you call back they won’t give you a refund! This is the worst service I’ve had from a security company! Even when there customer service gives you wrong information and the run around about closing out your account you still get charged! Your customer service said I would get my refund and now you guys are saying isn’t against company policy since I canceled! Do better.

ADT does not accept responsibility for their FAULTY EQUIPMENT, SERVICE CHARGES related to repairing their FAULTY EQUIPMENT, charges for REPLACEMENT of FAULTY EQUIPMENT, and disputes resulting from all of the above. If you can understand the phone employees, and make your request for help acknowledged, they instruct you on how to change a battery and offer you free yard signs. We had 5 service calls after installation. I disputed with the company and my bank for removing the subsequent charges, and did not receive compensation until this week (5/15- installation, 6/10, 6/24, 7/11, 8/19, 9/24). We regret signing the contract with ADT.

The worst service I ever had. The alarms they supplied would go off during the middle of the night & it was in a assisted living facility & I would get woke up by a rep from ADT calling me & I would have to call the manager to see if everything was ok. Then I cancelled the service & of course they kept calling me because I cancelled their service. I told them I wouldn't give them this horrible review if they would wipe out the bill but they wanted their money. Please don't use them or you will be sorry.

ADT employee or contractor person scheduled an appointment with me for Sunday, September 28, 2025 at 4:00 p.m. to complete a door bell cam and an auxiliary camera installation. I received a call from ** at 2:47 p.m. I answered the phone and said hello twice with no response on the other end. I hung up the phone. I received another phone call at 3:15 p.m. from the same number. I didn’t pick up the phone. The name which showed up on my phone was Bessie ** which is the caller ID that usually shows up from Kevin **. My time is just as valuable as his.

I no longer need ADT's service and was hoping to cancel. I then found out that I am locked into a 36 month contract and would have to pay over $2000 to extricate myself from the contract. Again, I don't want the service. It is my fault for not knowing that I was committed to a 36 month term. Regardless, I feel like I am being held hostage. I will never deal with ADT again ...

I have had a truly terrible experience with ADT. They set me up with two separate contracts by mistake. For the past two years, I have been trying to get this issue resolved, reaching out so many times and escalating through every channel possible. Despite my persistence, ADT refused to take accountability or correct their error.

This company has a serious problem with customer service. Highly recommend avoiding getting into a contract situation with ADT due to their inability to properly take care of business and take care of customers. Think twice.

I been with ADT for 10 months. They canceled my account for something they did then took money from me for it then tried to exploit me for money and more money to fix their mistake. So unorganize. Nobody know how to do anything or who to go to. You will be waiting on the phone being transferred to different departments, con you into thinking you need all this stuff but don't just to get money from you. No integrity whatsoever. This is not the company I want to look out for me and my family do you.

I signed up with ADT and only needed their services for a year and six months because I sold my house. It was extremely difficult to cancel and took many frustrating phone calls to finally get it resolved. The early termination fees are excessive. I received, at least, six phone calls from ADT reps wanting me to transfer to my new house. I told each of them NO and to put my phone number on a do not call but they continued to harass me. Do your research and know everything in your contract because ADT is super expensive and traps you into large fees if you try to cancel. I will never use their service again and highly recommend you carefully learn their practices, pricing, and high pressure sales to get your money. I'm a HARD NO for ever contacting them again.

Horrible software. It alerts you that someone is at the door, then when you open the alert, the cameras won’t load. By the time they finally load, the person at the door is gone. Doorbell recently stopped working due to needing a software update. ADT charged us $60 to come out and update their software. Also continuously tries to get us to sign a new contract even though their service has been horrible. I advise looking for a different security company. ADT is not the one.

ADT has very poor communication, horrible customer service, they do not call back after calling multiple times and then lie and say they attempted to call and left a voicemail but there is no voicemail. I had service at another location that I was paying for full service but apparently did not have the "full" service equipment, I moved and wanted to transfer my services, the sales rep said no problem your all set. The day I was supposed to have transfer service the installer comes and is clueless that it was for a transfer, he had it as a new service. After him speaking to his management team he states he had it all handled, and he was the one that told me I was paying for the full service and equipment that I should of had the carbon monoxide detectors and glass break detectors and door keypad, so I was like oh ok cool if I've been paying for them yeah.

Terrible customer care!!!! All they want to do is sell you a new system. From the moment he walked in he announce he would not be able to repair the issue and that I needed to sign a contract. Tech had the audacity to ask me if I knew why the trouble light was on. Obviously if I knew I would not new a tech. These people are into selling new contracts. Don't waste your time.

I will never use ADT again. 90 of the time I paid for mine they did not work due to faulty cameras. The cameras are not warrantied very long and at best they will only give you 25% off new cameras. They just want your money and not very willing help. I would give zero stars if it was a option.

The latest person that ADT sent to my home was really good. I've had ADT for about 10 years, and the customer service I've received is a 10 out of 10.

ADT has the worst customer service. We’ve had their service since 2014 and whenever there is trouble, customer service is just not there today. I have a tech Anna come out to the house to troubleshoot some issues. She was wonderful. We found out that the sensors that were replaced back in February 2025 were the incorrect sensors. We should’ve had shock sensors. ADT refuses to replace them without charging us $2500. The manager that I spoke to Aaron ** was extremely rude to me. If you were thinking about getting ADT in New Hampshire you would have to deal with him. We will be canceling our contract with them.

I called AT&T to buy it out on September 2. I paid it off on September 12. I keep getting transferred, everybody saying that I still owe money after I have everything paid. Everything is paid off then they hang up on me. They keep transferring to everybody they tell me it was closed out. They won’t send me an email saying it’s closed out. They’re trying to charge me another month when I don’t even have ADT anymore. This is a horrible company. Customer service is terrible. All they do is transfer you to everybody. I have copies that the buyout was paid off and they still won’t listen to me have 30 days. Well it’s already been past 30 days then they charge me another extra month.

I was passed around through 5 people with the issue still not resolved. No one seemed to know what they were doing. I was promised the remainder of my contract would be waived but they wanted me to jump through hoops to do it.

The absolute worst customer experience I’ve ever had in my life. The return window is only 3 days, which isn’t even enough time to properly test a product. I spent over $3,000 with them, and when one of my products started showing an error, they wanted to charge me just to come back and look at it (within 15 days). I asked them to just cancel in general and that came with so many fees.

I went out on the Internet looking for a security system. The supervisor I got said everything was free. But when they got here, they stuck the stuff on every one of the 7 windows I have and it cost me $1,600 to install it, so it was not free. At the time, I had a patio door. They put it on both sides, even though 1 side didn't open. But I feel secure with having the system. If you even tap a window or mess with it, it'll trip the alarm system. There was one time it got accidentally set off, and the police were here right away.

ADT was transferred from the previous company before, which was since 2006, and the customer service is really good these days. The only thing is it's gotten a little expensive to have them come over and check on a camera if it's bad. It's costing a little. Other than that, ADT has been a great company to work with. I'd tell people to go right ahead with them.

My fire alarm and smoke alarm are sensitive. I can't make gravy. I've learned how to pour the water and cover it real fast. But outside of that, ADT is great. I like that I can talk to people on my front porch through the system. I talk to my cats out there too. I also like that I can control my air conditioner. If I get too cold, I can just turn it off wherever I am. I have all kinds of features on there. If I get sick, I can push a button, and somebody comes. The alarm screams if I open the back door accidentally. It is loud. They call immediately and I've experienced the fire department coming. I like the service. They're really thorough. I'm 65 and I can't remember anything but they remind me. They're patient and educated as well. Also, ADT is inexpensive. The price is under $100 and I like that because I'm on a fixed income. I feel secure having ADT and I'd tell people about it.

ADT is the only security company that I'm fond of. I worked for LAPD for 35 years and one of my jobs and responsibilities was if an alarm went off on a house and the police had to go out but they couldn't get the subscriber, they would have somebody in their dispatch center call. I found in listening to the other operators around us that ADT is the most popular. They are the nicest. They are concise as well. I was at the dentist's office, which is some miles away from my house, and I didn't realize I had turned on the alarm at the house. They called me and I told them everything. I would refer ADT to anybody in the world. I had an incident in my other house where somebody broke in. I didn't have the money to replace the system. I went to one of the top guys at ADT and he fixed my problem. I get a first responders’ discount with them as well.

I've been with ADT for four years. I had ADT with our other house. I got my glass breakage with a low battery coming up on mine. I had to have people come put the battery in because they are difficult. Talking to reps can be iffy. They should be more respectful. It's like we're the customer, they're the employer. I don't know anything about security systems, so I have to ask questions. Sometimes, they get snotty when they got to answer. But the service techs that come out are nice.

ADT is working for me. It's needed. It's a good service.

I've been with ADT for 24 years. They've been great for us. At one point, I thought of not having any kind of an alarm. But I stayed. They made it worth my while. Any time I've had to call with anything, they have always been helpful and easy to get information. Also, I love being able to work everything from my phone.

We've been with ADT for over 10 years. Whenever they bought Brinks out, we moved over. We had issues and ADT came to look at the equipment. They said, “It's old. We need to update it.” We just updated it again. When we upgraded, we spoke to one sales person. They set us a date, and we had a random sales person from the area call us and give us another date so he would take it over. They came out, handled everything fine, but I started getting messages somebody would come on the initial date. So, there was no internal communication that we've had it upgraded. When I called the sales guy, he said, “Yeah, you'll get that. I'll take care of it.” But he didn't, so it took me several phone calls to get the new one canceled. Other than that, we love our system. It's easy to use.

RUN AWAY FROM ADT. I was with them for three years and anytime their device is faulty, they will charge you to come fix it. The worst part of it, I told them I want to cancel and I was told all my device will not be working again after paying close to a $1000 for them. No wonder I am about the only one using them in my neighborhood.

I've been satisfied with ADT's service and coverage. I'm happy with what I got. I have set the alarm off accidentally, and they did their job.

ADT was already in the house when we bought it and we've had it three years. The customer service has been very good and the technicians have been fantastic. The only thing is the salespeople sometimes sell too much, which they're supposed to do, but I've been around the block. Still, I recommend the service. It's been good.

ADT is the best one to get. I like the service. I have accidentally forgot that the alarm was on and opened the door. The response was good, quick, and fast.

When our previous security company went out of business, we picked ADT and we've been using them for about 4 years now. They've been great. They're very prompt and their support systems are good. You can call them on the phone, and get your problems rectified right away. They come to the house and take care of everything. If I need a part 'cause we're changing out a window, they send it properly. The instructions are easy to read. I'm very satisfied with ADT and I'd recommend them.

Do NOT get ADT. Signing a contract with them is like signing your soul away. I got ADT 2 weeks after we moved in. It worked for 1 week and hasn’t worked for the past 3 months since. They have cancelled 6 service jobs to come fix it, but still expect me to pay almost $100 a month for the system. Now the alarm is going off in the middle of the night randomly. Waking me up. They said it would cost me $1500 to break my contract, even though it hasn’t worked since it was installed and they haven’t come out to fix it. They even put in the contract that they are not responsible for fixing anything in a timely manner or for any delays/ pauses in service. So I either pay $1500 to stop getting woke up every night to the system saying “error,” or I pay $100 a month to still get woken up in the middle of the night.

Getting ADT was a good idea for me to do because I have kids in my house and it's good for me, too. Getting everything started was good. I talked to someone over the phone and after that, they came to my house. The installation went quick and easy. They showed me how to use everything.

It has been a few years since I've had ADT, and I know my equipment could be outdated. I don't know if there's a possibility of upgrades. Other than that, I can't complain. I have set the alarm off and the response time was good.

Having ADT was worth the money. It's not expensive. The system is very easy to use. It’s intuitive. I use the app all the time and it's easy to use, too. I've been with ADT for 10 years and the customer service has been fine.

I'm satisfied with having ADT. The reps were fine. I need to get a battery and I haven't done that. But it's okay.

I had ADT at my other house, and I've had it in the house I'm at now for 19 years. I've had them for probably 40 years in total. I like that I don't have to change to the modern system because mine is old-fashioned. When my husband passed away, they put the system in my name. When the man came to recheck my system when I changed from my husband's name to my name, he was thorough and very helpful.

Over the years, my experience with ADT has been good. I had so many years with them. I've been 100% satisfied.

I had ADT installed in a condo of mine years ago. Then I bought a place in Florida, which was a vacation home and I also put ADT there. I had somebody else when we lived in Alabama but when we came back here to Florida, that company wasn't available so I went back to ADT. We bought a house that was already hardwired, and it was fairly easy for ADT to take it on. Otherwise, I probably would have gone with SimpliSafe 'cause it's much easier.

While my overall experience with ADT has been decent, I have some trouble with the cameras picking some things up, and there is a blur on them. Otherwise, they seem to be okay.

When I purchased a home about four years ago, the previous homeowner had ADT home security system in the house and I continued the service. I contacted ADT and told them the previous owner had them, but they canceled all those services when they moved and I wanted it renewed. ADT had a team out there quickly. They went through the whole process and the service techs were great. I had a few questions and issues I wanted to make sure were covered and they made sure that I was totally 100% satisfied before they left.

ADT was cheaper than the other home security companies. I was told that the system did certain things that I was looking for, but it didn't. I was told that I could pause and rewind on my live feed, and I cannot. It takes a video clip. I don't want the video clip. I wanna be able to go back on my live feed. So, I was told that the system did things that it didn't. After I got the system, I've had nothing but problems with it. I'm not happy with the service. I've had technicians out three times already to fix equipment that's failed. The technicians were great and knowledgeable. I've tried to get ADT to cancel my service because I was told that it did things that it didn't. The only thing they could do to better their service is to upgrade their system.

ADT acquired our existing alarm system provider, NorthStar. Since the transition, I've been using ADT services for almost a year. We had some changes after they took over our system because the panel no longer functioned. They put a new panel in, and there were some of the sensors in our home that were no longer compatible with their newer system that needed to be replaced. Fortunately, we were under a service agreement, so we did not have to pay for any of that.

When we moved in, there was some other security service in the house. ADT bought them and our service with them for several years now has been fine. The window, door, fire, and alarm systems seem to be okay. I had a problem with the alarm going off which turned out to be a battery issue. Apparently, one of the control boxes became slightly separated where it connects to the wall mount. We did a video call with a technician and that was very helpful. They talked me through it and resolved it.

ADT is what I know, is what's convenient, and it is what has worked. If the glass gets shattered, that will automatically kick off. I have an auto kick-off if that front door opens to my house. I've done the alarm in the morning, and I forgot the thing automatically kicks off at the front door. The features built into the system meet my needs.

Grab ADT and run with it. When we moved in, it came with the upgrade on the burglar alarm system. It was free. It has been working good, especially when we go out of town. We can always check on the house. I went to Florida and checked on the house, and it kicked right in. I'm impressed with it. We have some friends who jumped on it when they saw what we were doing with it.

ADT's customer service representatives and technicians have been courteous and very helpful. Overall, I'm happy with what's going on thus far. It's been 10 years since I signed up with ADT.

My experience with ADT has been good. I haven't had any real problems. I have thought about getting cameras through them, but I haven't done that. I may do that one day.

The customer service with ADT is all right other than you have to wait forever on hold. The technicians that have been to my home have always been nice. I've had ADT for 10 years, and I think they could improve on their camera clips.

We got our security system at the beginning of June. We thought they were the top one sercurity but now I think they're number 10. Reasoning being we’ve called them multiple times about our system being compromised and they never called us. We will never go with them again.

I’ve had ADT for 5 years and it has been nothing but a nightmare. From the beginning, I’ve had constant camera issues. Their tech came out multiple times (at least 3) and kept blaming my internet. I upgraded my internet, still the same problems. Then they said it was because of my metal screen door. I removed it—guess what? Same problems. One camera never worked at all, and their Skybell was absolutely useless. When it actually connected, it was always too late—the person would already be leaving.

I'm happy with my service. They really haven't had to come do anything except they've sent me new signs and we've had to order a battery one time. They got it installed, and I hadn't had any problems with it. ADT has been good for me. We've had ADT for years and I still got the original system, and that's all I need. I have the key fob and I like it. The little thing broke, so I can't put it on my keychain anymore, but I've got it in my purse. I use that to disarm the system so I don't have to disarm it every time.

I've been with ADT for over 15 years, and our experience has been great. We have never had any problems.

We had just gotten a house here in Sumter and an ADT representative came by. His name is Ronnie, and he was great towards us. The tech that came and installed the system was really respectful and polite. We had dogs and one of our dogs wanted to see what was going on. He took a few minutes out and he was loving on them. The system has been really good. When I'm out and about, I can use the app on my phone to get the system going. I'd recommend ADT. The one thing about the pricing is I wish that it would be all in one price. I have to pay $70 and something then I pay a $24 and 90 cents fee for monitoring. But all in all, I've have no qualms.

I would recommend ADT because not only have they been around a long time, but the people I've had to interact with have been very professional. I knew ADT was good because I had them before. I'm very satisfied with the package. It fit the need at that time. When I was in Michigan, the alarm went off here in Alabama. The customer service representatives were very professional, knowledgeable, and handled the situation.

Go ahead and go with ADT. I've been with them for at least 30 years and I've had no problems.

I had a monitoring system at my previous address and when I moved two years ago, an ADT representative came to my door to pitch their service. The same company, ADT, owns the same monitoring company that owns my other system. The installation went great, although the first Nest that they insisted I put in my thermostat for six months that I had trouble with turned out to be outdated, so that was a big bummer.

I love ADT. It's easy to set and not set and unset or arm and disarm. I let my sister have a code to get in. I can see whenever she might come in or out. I can look back on the information that's in my ADT, like how often my front and back door open. When I'm away, I wanna know if anybody came in my house and maybe the alarm didn't work. I like to look, because I live alone and that's important to me. Also, if you turn the system off from the machine, it takes your picture.

ADT's presentation and the installation were good. They were informative and did a good job. It's been a couple of years now that I've been with ADT, and their reps have always been good.

I've been impressed with the safety that ADT provides and the ease of getting an issue resolved. It's been many years since I have it, and the response was quick. I would highly recommend ADT.

We're very happy with ADT. The system is very low maintenance and it's very easy to use. We have the peace of mind and satisfaction of having that security. It works for us. We have the sensor on all our doors and windows. If I'm here by myself, and if the door window opens, I can set the time so I can hear it. We had an issue where we couldn't set the alarm because there was a low battery somewhere but I couldn't figure out where it was. They were very good to let us know how to fix it. But we couldn't fix it, so they sent somebody out to do it.

I like ADT's monitoring service and its accessibility. Customer-service-wise, my experience has been excellent. I'd tell others to look into it.

Friends of mine had ADT and they seemed happy, so I went with them. Installation was high at the time when I first had it put in. We’d like the monthly payments to be lower, but they aren't bad at all.

ADT recently upgraded our system, adding new switches, pads, and capabilities. We were pleased with the work they did. The guy who was here was very professional. He did good work. He explained all of the systems, alarms and various things he installed. We have had opportunities to call ADT for services, diagnostics, and batteries. They've been forthwith and quick to service, and they have excellent service personnel.

ADT is a very popular name when it comes to security. I saw it online. Their installers did a great job. They were neat, timely, and I had no issues. The cost was reasonable and competitive. I'd recommend ADT.