ADT Reviews

I've had ADT for a long time. They were good in the beginning, and then the Monitronics offered me a better deal. I got cameras all downstairs and things on all the doors and all the windows. So that was why I switched. But then they didn't do right either so I switched back to ADT. We were happy that the house was safe, so we were good.

I called ADT and reported something. The alarm was going on and on and when my son said, “Mom, let's turn off the alarm,” I said, “No. Don't turn it off. I want to see how long it's gonna take for someone to answer me.” If the alarm goes on, they're supposed to call. I just wanted to see because I've been having the alarm for 30 something years. Finally, after maybe 20 minutes that the alarm has been going on, someone answered me and told me that they'd transfer me to the right department. When he came in, he spoke to me and told me to do this and do that, but I didn't know what to do. My neighbor was outside and I asked them to help me because by that time, my son stepped out. It was not a big problem though.

One of my batteries went out here probably a couple of weeks ago, and ADT called me and told me what to do and how to repair it and sent me a new battery. I had to pay for it, but they sent me a new battery in the mail, and everything works fine. I have one camera in my living room facing the front door. I have a smoke alarm in my basement, and in my family room. I was dissatisfied with ADT because they kept getting more expensive. I complained about it. And since I'm old, they gave me a price and locked it in. I won't ever have to pay anything any higher than that. So, they listened to what I had to say and they acted upon it. So, now I don't have to worry about it. Every month, I know exactly what it's going to be.

There are other companies that are less expensive. However, we're happy with ADT. We have alarms on our doors and windows and a fire detector. We have the motion detectors, but we don't use them because we have cats that we leave at home. A couple of years ago, we put in a new door to the basement. ADT had to come and put a new detector. We also had some of our detectors removed. We had some that weren't very important, but they would go off. They're old and were breaking.

I had a professional and concise experience with ADT. I haven't had to call that much, but when I did, it was good. I had to once late at night and I got a live person on the phone, and helped me out. My alarm went off. I wasn't home and I didn't know why, so I called. As long as it wasn't armed, it wouldn't go off, so ADT guided me through that. Also, my keypad showed, “Battery low, Battery low” so the gentleman came out and changed the battery. I couldn't find the box. He found it because he found the wiring. I walked all over this house and couldn't find it. It was under a staircase in the basement and they were behind some clothes that I had a pole there with clothes.

I've been very happy with ADT. I was thinking of getting another one put in on my other door. The sales representative I worked with answered every question I had. He even answered questions I didn't know I had. He was absolutely fantastic. The installation team was great. Everything's been great. The system wasn't working and I called and I talked to the woman and we got it all reset and everything is working. I had no problems since.

ADT has a really good rating in the neighborhood where I live, and I've never heard anything negative about them. They were very knowledgeable and price-effective. When I signed up, they had a special and I got a very, very good price. They put the devices that they put in your door and windows for an excellent price. Plus, I got two fobs that I use all the time. I go on cruises, and they work on the app. It's worldwide coverage. The installation guy was wonderful. He knew everything. He had worked in IT. He was fabulous. The system exceeded my expectations. I hit the alarm by mistake, and they called right away.

The previous owner had ADT and the equipment was already installed. I decided to use the system, and I had no problem. I live alone, which makes a difference too. I'm in a nice, safe community but then, it could be a quack who lives here, too. I have a camera, but just for my door. And the guy gave me a new doorbell because the old one didn't work. It still rings funny, though. They said I need a new charm, but I never bought one. It's not ADT's fault. The service is good. My battery went down and I had to pay for it, but their tech came out and showed me where the battery was. The system is working out and I’m happy.

Buyer Beware! I signed up for services a few months ago. At the time I explained that I have some physical limitations and was told that ADT would send out a technician. So when I followed up with this I was then told that I signed up for DIY- Do it yourself. I questioned this because why would I have signed up for that with physical limitations? So then I heard back and the response was that if I wanted a tech to set it up it would cost $350.00! I was never told this from the beginning. So basically I've been paying for a service I can't use! Definitely do your research! Never again!

Everything has been excellent in my experience with ADT. I've been with them for 24 years now. Any time we had issues with it, like when I had an error code that was coming up on the box, they got it resolved in a very quick manner. When I experience error code issues, I go online. If online cannot do it, then I call and they do a video session and they get it fixed. When they had to come out and upgrade our system to wireless, they were very professional and got it all done in a hurry. ADT is a good company and they're very reliable. They take care of their equipment very well and offer protection. I feel very secure with the alarm system in the house.

I've been with ADT for 15 years now, and I have the inside motion detectors for both board door entrances, and then a motion detector inside the house for my hallways. I had one issue one time when I was working on my daughter's bedroom, putting in new outlets. I didn't realize that when I hit the circuit board downstairs to shut it down, so I didn't get shocked changing out the outlets, that I'd cut my ADT. The police showed up at my house. I came walking out of the bedroom with a knife and a screwdriver in my hand, and they said, “Sir, please drop the knife.” I said, “What's going on?” And he was asking my wife, “Are you OK?” But we got that resolved quickly, and then he came into the bedroom and said, “Wow, you're doing a great job in here.” It was a little weird at first, but it worked out. I've been very satisfied with ADT. Any time I had a little problem with a low battery, they're right there to help me.

My experience with ADT's system is somewhere between good and very good because I've had several downtimes. One of the cameras went off and I could not get it to come back on, so I had to call. I talked to a person every time I initiated a call, and it was very good. One time, I called in the technology department and talked to a lady who, I felt, did all that she could do to get my system back up, but she couldn't. But I got a call from one of their mobile technicians who made an appointment and came out and got it taken care of. ADT is a good security company. However, it's a little pricey compared to some of the other companies. But I felt that the price was worth it with what ADT offered.

I called ADT one day and told them that a certain person is not supposed to be here, so they should look out if he comes to the house or the alarm goes off because of him. I knew that he would try to come back and get in here, that's why I called in Sunday and told ADT's rep about him. I asked the operator if he wanted his name and he told me no. The next day, I had a break-in and that person broke my back door as well as the glasses out of my window. The alarm went off, the patrol came here, and ADT dispatched their guys. But since they didn't have that information from their operator, they let the intruder into my home after he told them that he left his keys in here. I was puzzled because I didn't want him here, yet he was allowed to come into the home after I specifically called customer service about him.

I was with ADT before they were ADT. They did good work. I never had any issues. I've had one upgrade, and I might be getting ready to do that again. They take care of me. About 2 o'clock this morning, the alarm went off and told me that it was one of my windows. I got up and went in here. Then I realized that there was nothing going on. The window has either shifted, and the cold weather has made something move off. Overall, ADT works for me.

I've had ADT for 23 years. It was in our house when we purchased it. We did an upgrade maybe in '09, and then we added the glass break in 2018. My biggest thing is that I feel as though when they sell you the glass breaks and the carbon monoxide, they should go through instructions on how to replace batteries. The beeping can start in the middle of the night, and it's not easy because there's a process you have to go through in order to not cause an alarm event. I ended up with alarm events both times, and there's a process in which you enter your codes to clear the unit. They should go through that stuff with you. There should be like a cheat sheet.

We had ADT for a long time ago and then we stopped it. But we're both getting up in age and we have a very nice big house in the woods. So we decided to go back and start using ADT again. About four years ago, we updated our system and added some window breaking stuff. When I needed to talk to someone, I called the number that I was supposed to call, and there was always somebody there almost immediately to pick up. Several months ago, I had a beeping going on downstairs in my lower level. I thought it was a bad battery. I have a motion detector in my lower level. It didn't fix it because it wasn't my ADT. I have a carbon monoxide detector very close by, and that's what was beeping. I replaced that battery.

I have been very satisfied with ADT. It has been dependable. I don't worry about it. I had one little problem and ADT came in a reasonable amount of time. They fixed it. They gave me credit for a time when they had told me somebody was coming but didn't show up. And everything has been going fine. One of the sensors wasn't making a connection going out my back sliding glass door. My son-in-law came over and tried to fix it. Finally, ADT sent an employee who fixed it. He came from a neighboring community. He was very cordial and made me feel like he was there to help me. I watched him do the work. And he communicated with with us. I had my son over here at that time and he talked to all of us. I would recommend ADT, and I have some that already have it. They had theirs first, and I knew they were satisfied.

ADT's service works well and I haven't ever had any concerns. If I had any issue, it was the price increase not too long ago. Other than that, everything has worked as they said and the customer service has been very nice. I've been with ADT for 15 years. I have the most basic, oldest package they have. I have the door sensors and movement sensors in the hallway. I have recommended the company, but I don't like the price increase.

ADT has been very good for us. I've had it for several years. I am living alone and I rely on ADT. I liked its reputation, and I have a friend who has ADT and they recommended it. When they came to install the system, the rep answered questions for me. He showed us how to work it with our phones, and was very accommodating and made suggestions. When I first bought ADT, my husband was against it. After having it for a year, he said, "You know, ADT has been really good for us."

I've had a pleasing experience with ADT. They are nationally known as opposed to some small local outfit. It was before the time when a lot of the do-it-yourself home security systems were available. ADT's reps have always been responsive and straightforward. When I call, they would have to get back to me because there wasn't a rep available to take my call at the time. Sometimes, how they did the billing is confusing. Other than that, no issues. My system does what I want it to do. I've done one or two where ADT asked me if I'm comfortable doing the work myself, and they have a technician call using technology a phone Zoom where they can use my phone camera to see what I'm looking at. They can walk me through the installation of a sensor so they're very user-friendly in terms of technology.

ADT is a reputable company and does a good job. But I wish they offered more on-site checks like they used to, instead of guiding you through it on the phone. It used to be that you could go on a maintenance plan and the techs would come out. They've stopped it, unless it's something severe. I don't have the kind of time to get my ladder out and do this and that. So, the customer service support is not very good. But ADT is very reliable and efficient, and they do an excellent job preventing intruders. Pricewise, they could offer discounts for seniors. I’ve been with ADT for quite a while and overall, it’s been a very positive experience.

This company sucks. Their customer service literally lies to their customers. I canceled my account after over 15 years. I was never told there was a thirty day cancellation fee. Not only are they charging me an additional month they refuse to stop my account from notifications when the new residents are coming and going from the property. They are thieves and liars.

We're happy with ADT. We bought our place six and a half years ago and we had ADT. Before that, we lived in a condo, and it did not have security, but the condo we lived in before that, we had ADT. It was a long time ago. In this house, we set the system all the time, so we feel secure. Everything works good. A couple of years ago, we had the doorbell camera on the outside of the front door installed, so when someone walks up to the front door, my phone alerts me.

An unruly neighbor's son made us get ADT's system, and whether or not I'm here, I like the security of knowing that the authorities are gonna be called if there is an issue. It makes me feel safer, especially when it's just myself and my daughter's here now. I wish there was more video access though. We have one camera, but it's on one door and I realized I could pay for more.

They lie and say there is no contract and it’s month to month only- that’s false. Honestly, it’s been a waste of time and money and we, ultimately, feel scammed.

I have been an ADT customer for several years. The equipment continues to not work properly. For example, my alarm goes off even when the house is not armed, the glass break alarm continues to go off when no glass is broken and nothing in the house is dropped or broken, the alarm has gone off when I am in the house. The camera on the ceiling goes on when the alarm is in stay mode and is not supposed to do that, so ADT is recording me in my house when they are not supposed to be.

I would highly recommend ADT. Overall, it has been a great experience. They were the first provider I ran into, so I went with them. It was not a hard choice. I have spoken to many reps throughout the four years I've been with them and they have great customer care services. I have had a technician come into my home the first time and during the initial installation of the cameras and the Google Nest. I also have a Ring doorbell along with motion detectors. The instructions that you get whenever you have a malfunction on the alarm system is very user-friendly. I want to add a camera outdoors on one side of the house which I don't have eyes on.

I had a different security system that I wasn't happy with, which is why I went with ADT. I have been with them for at least 10 years, and the good part is that it works. I forgot I had the alarm on when I came back home, and it went off within five minutes. There were two officers there and they were asking for my security code, but I couldn't find anything. There were also a couple of smoke calls because I had somebody cooking who didn’t know how to open the windows and let the smoke out or turn on the vent. But I was home at the time it was happening. So, I'm happy about that.

I had some window sensors installed, and the ADT installer quoted me a price which they can do I was told. Then ADT called customer service call and said I owed more money, I explained to them that wasn't what I was quoted. They asked me, the customer, to try and reach the installer by cell phone, and I was like, "Why should I do that?" So I did, but it didn't help. I then contacted corporate, and it's been over a month with no progress. They did eventually take some money off and made me agree to a new 5-year contract. Case ID **.

I've had ADT for over 30 years and they've changed my phone and put the box with the lights up in the closet. I have the system set up so that when I go out or if I'm home, I can turn it on or off. ADT has been great. The reps get back to me in ample time, and everybody's been very nice. I called them yesterday to verify when my bill is due. Whenever I call ADT for service, they set me up a date, come out and do whatever needs to be done, and they are prompt and very friendly when they come. My sister also uses ADT. We're very pleased.

I've had ADT the last five years, then before that, it was another company, but originally, it was with ADT. In total, I've been with them for over 10 years. I feel good about the system, and I like the screen, being able to turn it on and off. It's also easy to communicate with them. Recently, the fire alarm went off, and they immediately sent me messages on my phone. They kept saying, "The alarm is off. What's going on?" I said, "Oh, I think it's my husband who's changing the battery. That's why it's going off. So, don't worry about it." ADT is a really good system. I trust it and I like it.

My wife called ADT and she said it was pleasant and they were very friendly, and they got right out and took care of a couple of sensors that went bad. We've only had it about six months. Overall, the system is wonderful.

I liked ADT's perceived quality and length of service. All of our interactions with the reps were good. I've never had any issues with promptness or professional level of service with ADT. It's all been good.

My brother and I were talking about ADT. His neighbor told him about it then he told me about it as well. I've also heard very positive feedback from other people that have it and I've not heard anything negative about it at all. When I bought the system in November, the sales rep was very knowledgeable and helpful. They guided me in the right direction of what I needed. The guy who came out, Brian, awesome. He was also very helpful. He told me what I needed but I couldn't afford it so we picked and chose what I had. I have the smoke alarm and the carbon monoxide sensor. I also have the little heat pad that I can hold in my hand if I should need help. I have the door camera as well and some doors where if they come open, the alarm will go off. I have already told family and friends about ADT. They've done for me very well and everybody's been very good. This is all new for me but they were very patient.

Highly recommend. Install with technicians was fast and setup right. Alarm system and three cameras. Highly ring Doorbell camera. Flood light also. Agents to talk to by phone and chat 24/7. Troubleshooting 5 star. Alerts to fire department and police, nicely done. ADT is the best, great, and awesome.

We got ADT when my daughter was 16 and everything went good with the installer. The system functions very well for the purposes that we've needed it for. It's also nice to tell me if I have a door open that I forgot to close 'cause it will blink at me and make me go, "Why are you blinking?" if I look at it. When we started, we were using cameras which we didn't need after my daughter moved out. We got it in security to be able to spy on my children, more or less, and we've adapted what we had it for. Now, we use it because we travel so it's nice to have that house piece.

ADT is reliable. I've been with them for 15 years now. I also like their price. I have to fight with ADT once in a while ‘cause I got an old keyboard. I got the same big, ugly-looking sensors. It looks antiquated, almost, and that's my only problem. But, as long as it works, that's what matters. I had one issue when I replaced my windows. They lost two of the little magnets. But I called them, and they sent it to me. I hope their price does not go up. I pay almost $35. But I don't think I should have to pay a little bit more than that. But they are always on point. Any issues, they respond. If the alarm goes off, they call us. I'm happy with ADT.

We've had ADT for over 20 years and it's been great. The last time the system went off, they called me and they sent the police out. It was good. I had to call ADT to get some information a few months ago and the interaction was good.

ADT was referred by our Realtor and we went with it. After one service, I got another one for another property. The sales rep was very good. The lady was always up to date and within minutes of the information, so we don't have any problems. The service package is very good as well. We got as much as we could with the one that we needed. The only thing is we didn't get a discount on the other property because it's not in California. California has a deal.

About 14 years ago, we called ADT and had a gentleman come out and explain the system and what would be covered. A lot of the things would be our choice and what we would want covered. We signed up and ever since, we have been members. We are happy with the service. My husband will be 86 and I'm 84. When there are places where we have to have batteries changed but couldn't reach them, I've called and bingo, it was not a problem. They would send somebody out and do whatever they had to do. The technicians we've had here have been very personable, which always means a lot.

The reps at ADT have been professional and polite. They always do what they're supposed to do, whether they had to come out or we did it virtually to see what my problem was. If I need anything, they would mail it out. ADT is a great company. I've had the system for about 14 years and I haven't had any issues with them.

ADT seems to be quite reliable. I've been with them for years, and the few times I've talked to customer service, I've had a very good interaction with them.

Everything's going well with ADT. When I was living in Detroit in the 90s, I had ADT. When I moved here, my husband already had it. He had it before we got married. Our service package has been excellent. They did upgrade the pad once and the battery.

I've always seen ADT around. Also, I did a bit of research on the internet. Everything with the installation was fine. They showed how to use almost everything. It has been over a year since I've been with them. I recently added more cameras.

I've been with ADT for 17 years now and the techs who come to the house are great. Overall, it's a great system.

A young man from ADT knocked at my door, Baron, and said, "Would you be interested?" I just had something stolen off my porch, and I said, "How much?" He told me the price and it was very good. I said, "Yes. Now." Baron did a lot of the presentation, then he called someone and he came and did the rest of it. Installation was very quick and I love the package I got, except the battery wore down in the unit. They didn't leave a booklet on what to do, so I got online and I asked what to do when the battery drops. It said, "First thing you do is you unscrew the screw at the bottom of the unit." There is no screw at the bottom of the unit though.

My wife told me to get ADT and we've had it since we moved here in Bloomington in 2022. Initially, the sales rep was very helpful. He came in and did a great job. He was very professional and we had no issues at all. I'm totally satisfied with ADT.

I've had ADT for eight years in Florida and several years before that in New York. Their customer service has been fine and the upgrades we've had have been very good.

I've had ADT for 30 years. I have never had any problems with them. They always come when I call. They're wonderful.

I've had ADT for 32 years since I lived in this residence and their service has always been excellent. It's very easy to get in contact with them. When there was a sensor always going off in the garage saying that there was an alarm. ADT came out and fixed that. I upgraded recently, and I got the cameras and all of those things installed. Since then, the system has been really good. I love to check my daily cameras and see what's going on. We had a mail theft, where somebody broke into our mailboxes outside. The association asked me if I had any film on it and I did, and I gave it to them. So that was very helpful. I've told a new couple across the street that I was very happy with ADT. They are considering a system as well because of this mail theft, and I recommended ADT to them.

Having ADT gives me peace of mind. I don't set the alarm that often, but it's nice to know that it's there should I need it in case of fire or police. I've had the system for about 15 years, and their service is excellent. Their process for having people come out is great. They update the equipment every few years. So, the performance is good and their service is good. My favorite feature is the ease of getting problems solved with their customer service. It's exceptional.

I've always gotten good service with ADT and I'm pleased. I have them for about 20 years now. Whenever I have any concern, they're always very accommodating. When my battery died, they came, fixed it, and restored it.

ADT is very reliable and we've never had any problems with them for 20 years. The system works well, and I don't want to change anything. Any time we've had a problem, they were able to straighten it or send somebody out.

I was gonna call ADT today because I need some batteries for my motion detectors to keep my alarm going off. Other than that, I'm good with my service package. Also, ADT has good customer service.

I got a call from ADT and before the rep could give me the spiel, I told her I was gonna call them and that I needed an alarm system. The guys who installed the ADT system were very nice and did a good job of explaining how I should use it. It wasn't very long before I left the pan on the stove for the first time in my life and the alarm went off. Otherwise, my house would have burned down. It's a good test. I'm very happy with ADT. The customer service reps were terrific. But the price is a little bit steep.

I found ADT though the internet. The customer service was very good and the presentation and installation were excellent. I had the installation done twice. They put in window and door sensors as well as smoke detectors, and I'm very satisfied. I'd recommend ADT.

ADT is good. I found out about it from neighbors and saw a lot of the security company's signs up, then I had somebody come in and install the systems. I've been with ADT for about six years and it meets all of my issues.

The young lady who came past when we did an upgrade explained a lot of different things and what the cost would be, and so we decided to stay with ADT. There was one time my wife kind of smoked up the foyer when she was cooking by mistake, and we got a call right away and we let them know that everything was okay. Any other time, if there was anything happening, I would always get a phone call, and they have been on the ball with that.

I'm a first-time customer of ADT, but I've had other friends and neighbors who had it and they were always happy with it. So it made sense to go with that route. Their sales team was very informative and answered all my questions. We're very happy with ADT.

The customer service is excellent. I've been in business with ADT for a long time. I have no complaints.

Knowing that I have the ADT system gives me a better sense of security. I just felt I should have it and now, I've had it for 10 years. So far, my experience has been great. The system is there and it works. It's also easy to get someone from ADT if I have any concerns. I would tell my friends that they should get it too.

Rating: ★☆☆☆☆. I’m a new customer and my experience with ADT has been very frustrating. I paid a lot for equipment and scheduled a technician for installation. The technician was professional and explained everything well, but the installation couldn’t be completed due to incorrect account information and a malfunctioning touchscreen panel.

There was a long stretch that I was with ADT, and then we parted ways for about two months. But ADT was superior to the company that I was briefly with. They promised me the moon and the stars, but they couldn't deliver. So, I came back to ADT. But their sales team could have been a little bit better. At that time, it was more about getting the sales done than going back to what you had.

ADT was part of the package for the house I live in now, which was great because I had them in my old house. I was in my old house for 20 years. They told me what was available, what equipment came with it, what could be added, what would be advantageous, and I’m satisfied. They meet my expectations just fine. I've got alarms, cameras, a number of different features, and they make me feel pretty secure. Anything they can take care of over the phone, they do. If they gotta come out, they do that too.

I would recommend ADT. We've been with them for 20-something years. We got them for security reasons for our home. They came and installed some cameras, and we're enjoying and getting used to it. It has been working well. The customer service is very good. Also, we pay a reasonable price.

My ADT system has been very good and reliable. We have it for 15 years, and got it for the sense of security. I liked the wireless installation and low price per month. Also, it's easy to communicate with ADT which I normally do by phone. When they installed the system in 2019, when we moved from one house to another, it was a good interaction. I love the secured windows. We don't worry about intruders.

Don't know what has happened to ADT. They use to be a great company with excellent customer service. However, with my most recent equipment issue, I scheduled an appointment for a 4 hour time slot only for the tech to show-up 3 hours late with little in the way of updates. The tech shows-up and confirms what I told the representative when scheduling the appointment. Not prepare to perform the repair, states we have to reschedule for the repair. This comes at a cost of $59. Rescheduled for the panel replacement only for them to cancel the day of the appointment after already waiting 2 hours into the 4 hour time slot. Try to reschedule for the following day, only to be told the are full-up and have to reschedule for days later. I rescheduled for the next soonest available time and ask to have the local manager to call to discuss this situation. Of-course no call.

I had been with ADT for a couple years and the service was just horrible! Customer Service is especially rude and if you're having an issue you can expect to grab a ladder and fix the issue on your own with them guiding you over the phone. They take advantage of your problem in trying to sell you MORE equipment. I cancelled service with them recently and at first they were going to give me a refund for the month I paid for, but when I wasn't interested in buying new equipment at a discounted rate, my refund was taken off the table. Crooks with no business integrity whatsoever! I'd consider another security company if I were you.

This is by far the worst security system. I have had to deal with. I had my camaras installed by ADT Technician in October 2024. The technician did a horrible job, one camara is only pointing towards grass. The doorbell camara is pointing towards the wall. I called several times to have them position the camaras correctly (one mount is down and the other is up). The representative was no help. Only wanting me to pay extra cost for the technician to drive out. After it was their technician fault, sloppy work and didn't care.

I like the security that ADT gives. Communicating with them has been easy. One time, I called them and requested for another sign because my sign was damaged by trees and it went well.

I used ADT for a lot of years and I've had good experiences with their reps. My service package has excellent features and I recently added a camera in the room. The installation team that came out for that was good and overall, I would recommend ADT to others.

ADT has acquired the alarm company that I have been with for a long time. [Lifesheild] They changed the name to Blue by ADT, and it's a complete nightmare every single time. They can never seem to locate my account. Yesterday, I was transferred a total of 11 times during the 2 hours I spent on the phone with them, and each time I had to reiterate my situation. Finally, I was connected to the person who was supposed to upgrade my system for free, as promised. I am not making this up. And she abruptly ended the call because her line was not working properly. I could barely comprehend a word she was saying. I suppose it was because I was inquiring about what was promised to me: a free system upgrade if I continue paying the $32 monthly fee. I have never missed a payment. This is completely unacceptable.

I had ADT at my old house and I got them again at my current home. Most of the features of my service package are good. I just moved in the house and I'm probably going to end up wanting another camera because I put another building on my property. So far, the security system detects my neighbor's dogs and cats, so I know when they're walking around my yard. Also, when I called ADT for concerns, their reps were very helpful and friendly. They walked right through everything and got the system back online. Everything was great. As for ADT's price, it is not insane, but it's not perfect either. I use their app as well and it's accessible. But I'm kind of a caveman and I'd still be chiseling stone if it was up to me.

I have a little key fob that I can lay by my bed at night and set my alarm and turn it off, call the police. All I have to do is touch a button just like your key to your car, and I can do that to my alarm system. I like that. I'm not sure the new ones do that. If you can't get up and run to the panel you could just click that button. I wish it's a bit simpler that I would know what to do and didn't have to call someone. But it's good. ADT's reps all seem to be knowledgeable about what they're supposed to do and they get things fixed. I was cooking the other day and the smoke alarm went off. I had a call within a minute.

We did whatever ADT recommended that needed to be updated or upgraded, and when they came out to install the new equipment, they explained how they worked. We've had ADT for many years and they've been great. It's also been pretty easy to get assistance from them and overall, we would recommend them to others.

I'm very pleased with ADT. I've had them for years and years. They're an awesome company. The guy who came out for the installation was very good, sufficient, proper, knowledgeable, and awesome. Everything has been good. ADT gets on things right away.

This is a new neighborhood and we wanted an alarm. We asked questions from the lady who came by and she told us everything, and we decided to go with ADT. I had to call them once and the customer service rep was very good. He helped me a lot. I only had issues once with ADT and they were very easy to solve. I'm satisfied with what I have and how it's working.

I've always been a Protection One customer until ADT took over. ADT has been very good as far as the support that I've needed. They've upgraded their programs and I haven't had any problems. I only talked to a technical support person to get my phone to get text messages, and they helped me fix that. ADT maintains their websites and apps well and they keep them up-to-date. The only thing is that their phone AI system sucks.

Over the years, I've added more smoke detectors and door alarms. The installers did okay. The system works the way that I want and need it to. But the price keeps going up. I'm not particularly happy about that, but so does everything else. When I was getting a battery alert from the smoke alarm, I changed the batteries but it wasn't helping. I called ADT and the young man was very patient with me. I'm not the world's most techie person, and he walked me through it. It probably took 20 minutes, so that was a good thing. ADT has good customer service. But they are getting more and more expensive.

ADT has always been very kind to me. It was all perfect. Everything was good. I upgraded the system with the cell phone feature, so we can go to the cell phone now instead of the landline. The installer that came out was very good and kind. The features all work perfectly. My experience has been very good and I've been telling everybody about it.

Using ADT has been very satisfactory. We've been with them for about 20 years. We recently had our system reevaluated and upgraded within the last four years, and so we did have a salesperson and a technician here to put in some new sensors and things. We added a sound sensor for broken glass and a motion sensor which hadn't been here previously. The system had obviously changed over that length of time. As far as the people, I would give everybody 9s and 10s on a 10-point scale. The installation team did a very good job and left the house in very good condition and minimal disruptions and minimal visible wires.

ADT is a good company. We've been with them for almost 20 years now. We did a little upgrade since our initial purchase and everything has been working well.

I'm going to update and give them one more star as ADT fixed my problem. Response still took 2 weeks to get someone out to fix which is TOO LONG! However, the technician who came was courteous, and worked very hard to fix my problem. I do believe that their implementation of AI is lacking and in my case was useless. They need to ditch AI until they figure it out.... I had much better results when I finally got to a live person.

I would highly recommend ADT. They have excellent service. They were on a promotional ad. It has been eight months since I signed up with them. I contacted them on the phone and it was easy. The system is excellent. I love the ADT control app on my phone. I feel good about my sense of security.

Always trust your gut. I had ADT for less than 2 years from my old house which I sold & brought another house. My previous equipment cost me $2500. I had $1700 left to finish paying the equipment off; so I paid it off & removed it from the old house to use it for my new house. I called ADT to have a technician come & install it for me; when the guy came. He told me that this equipment is old & won't work with my new house. So, he quoted me for new equipment & service which he told me would be about $70 a month which I agreed. Now, I am stuck a with $4400 equipment for 5 years & $104 monthly bill. People please get a Ring instead. You better off.

My wife recommended we go with ADT. We've been with them since 2009. Their representatives have been okay. The only thing is the camera at the door has not been working for a long time now. Also, ADT could give me a better rate. Every day, I get calls from other security companies and they're offering me lower fees. I'm still thinking about it, but ADT is charging too much compared to some other companies.

This company is terrible if I could give zero stars I would. To start with, they have a very lengthy contract, and anything you change they will add another 3 years to it. The insulation tech was terrible my boyfriend had to do half it. Here is the kicker, the cameras only work one at a time with 2.5 mins in-between, so they are worthless. They do not tell you that at installation. I had a tech come out (he was a hour late, no call no communication) because my cameras are not picking things up. He stood in front of it and said they work but you have to wait 3 mins for the other cameras to pick it up anything new. And then laughed and was like sorry that's just how they are.

When I've had little questions or concerns about products, ADT's reps have always been very good about answering and helping. I've also had a couple of false alarms in the house and they were very prompt, and police came. I got ADT shortly after I moved into my house, so I've had them for 10 years at least and I've never had any issues with the system. The app is handy and I like having it. I use it to check the cameras and if I forgot to lock the house when I left. Also, the price is fair. It's hard to put a price on ADT to some degree considering their service and their promptness for things.

I had ADT when I lived in San Diego, and when we bought our home here in Riverside County, which was in 2010, I contacted them and had them install cameras. I like their reliability and reasonable rates, and not having any issues. In San Diego, there was a rep who came around when they had anything new and she would keep us informed with the upgrades. Overall, I would recommend them to others.

ADT is a great company. They upgraded me once. The features of my package are good. One time, I had a problem, and they came out and fixed it.

I've been satisfied with my experience with ADT. I've been with them for 10 years now, and their customer service has been excellent. The technicians have been very good as well. I'm satisfied with their system as well.

I've been with ADT for two years now and not too long ago, we did an update. I put cameras around the house. It's been great. It's been working perfectly. It's easy to handle. I haven't had any problem with troubleshooting it.

ADT has good people working for them. Any time I've had a problem, it's always been easily fixed. We've been with ADT for 18 years and the customer service has always been very good.

I had an issue several months ago, and the guy who helped me on the phone was wonderful. I’ve been with ADT for a long time and the customer service is always good.

I normally call ADT when I need to communicate with them and it has been good so far. Dealing with the reps has been excellent. I like the panel on the system, though the quality of their equipment could be better. Still, my sense of security is super high. I feel totally confident in ADT.

When I moved here four years ago, I had the big clunky thing from another service removed, and then ADT is in this community so they came out right away. I lived in two other homes for 50 years and never had a system, but this seems fine. This is all new to me.

Everything went really well when I got my ADT system installed. I didn't realize that they were gonna be drilling holes through my house to install the camera and the wiring. So, they ended up taking up some of our outlets on our walls that we weren't prepared for, but it's okay. It is what it is. As far as the features, we have the motion detectors on our bedroom windows, but we mainly use ADT as we're coming and going to secure the house and make sure everything's okay. The notifications come on my phone, so I check those in the morning, but it's more like a habit type thing to say, "Yup. Yup. That's when we locked everything up, that's when we unlocked everything." Overall, the system works for what we need it to work for.

I was quoted an amount for work to be done, $514.18 & the bill was 2x, $1,112.05, what I was quoted. I requested a new keypad be installed and to change out an overhead door contact and an external door contact. After receiving the WO and see that I was charged 2x what I was quoted, I called ADT. I called the same date the work was done and after being on hold for 1 1/2 hrs & hung up on, I called back & was told I had to wait 48 hrs for the WO to show up. I called back & was told a credit was given.

Invested a lot in their organization including full equipment upgrades since 2024, visits from the Fire Department and Police get expensive when their equipment fails shortly after overhauling all of it months prior. Thousands of loss by going with them instead of a better supplier.

Our system does what it's supposed to. The only thing is ADT makes it more and more difficult all the time with all these codes. It's more difficult if you got to do any programming. It's not a savvy piece of equipment to use. I had to call to reprogram a key fob, and the guy did a phenomenal job, but it took forever. I've been with ADT for about 15 years. I haven't had any break-ins or anything going off other than me forgetting to turn the alarm off sometimes when I walk in the door, and ADT promptly calls me back. That's good. When they split the Pulse up, I had an issue with the older alarm and then they wanted to charge me a lot more. I had my quarrels with their reps, but we were able to reach a decision and an agreement.

Since 2015, I've been with ADT. Everything has been excellent in my experience with them. Communicating with them has been easy. I also feel safe when I leave home. I know if my alarms go off, they will reach out to me. If I call with a question, they always answer.

I reached out to ADT over the phone when I initiated service, and that experience was good. The guys who came to install were timely and informative. They explained how to use the panel. My service package meets my expectations. ADT has been consistent with the service.

I'm single, living by myself, and the neighborhood and I know ADT has always been good. That's the one I went with and the price was fair. Installation was great too. I've had the system about two years now and I can set some of my lights. I can also do the garage and the front door, and I love checking my patio and the driveway.

My ADT experience was very good. I've known about them from work and the sales reps were good. The installers were great as well. Things worked out well.

Customer service with ADT is pretty good. The technicians that come out are good as well. I've had ADT for about 10 years and everything seems to be working good.

I've been very happy with ADT for a lot of years, and even all the years before when I put it in for my mother. I put it in my mother's house before she passed, and I'm not gonna change even if I have a salesman come by all the time wanting me to change. The ADT system is so easy to operate from my phone.

I started out with ADT before it was ADT. It was Newcastle. I've had them in my house for at least 20 years now and I like their service. They've been good and reasonable with me. I've had them in to do installs and repairs. If I ever had an issue, I would always call them online. Most times, they give me the right information over the phone and I'd be able to correct the issue myself. Right now, I'm completely satisfied with ADT. Anything that I've ever asked or them being here, it always went well.

I just had ADT installed on Dec. 31, 2025. And this has been the worst experience ever. I am so disappointed that I am locked into this contract for 36 months but will not be renewing. ADT makes a lot of promises that they do not honor and their customer service is horrible as they hang up on you, set your service up through text message and then when you need help no longer respond. This experience I do not wish on anyone. If you are expecting a company to keep their promises, monitor your home and keep you safe, do not go with ADT.

I signed up with ADT and their customer service has been pretty good. I would recommend them.

I was with another company and ADT bought them out. ADT has been fine with me. I haven't needed them since they became my company. But I know if I hit the ambulance button, I'm gonna get an ambulance. When I did that in the past, I got fast service. All my friends and family know I have ADT.

I've been with ADT for four months. My system was installed in the model house that we bought and its features have been good. Also, I had good interactions with the installer.

If I could have given 0 stars I would have. DO NOT USE THIS COMPANY. If you do use them, DO NOT BUY THE EQUIPMENT OUTRIGHT…RENT IT. They have the worst customer service that I have ever experienced in my life. They constantly have given us the run around, not returned calls, cancelled appointments, and even flat out lied and claimed they came to our house and we didn’t answer. We have a camera to prove this never happened. We have gone over a month without our system being properly set up and with only 1 of 3 cameras installed.

Customer for 27 years. Obsolete equipment was expensive to replace. Went with a better coverage company and was charged a next quarter billing fee to cancel. Equipment to be replaced was non connected to alarm company. Called to see about replacement. Was quoted 3600$. No breaks for existing customer. After new company system installed was notified "You can’t just quit" and charged full quarter fees. Extremely dissatisfied with service. Difficult to avoid ai and when person is received only interested in monetary gains. Sometimes learning what a company is like costs money. Just sorry I was a customer without needing interaction as long as I was.

We have been dealing with the system going off daily, not once did someone call to see if there were an issue at our home. Battery issues technician been out, replace the battery next week the same thing over and over again. It been at least a year or more. Very dissatisfied and I’ve already told USAA to stop recommending this company because they aren’t living up to good expectations. Our neighbor changed service to another firm the same reason customer service and service system not working. I will be removing my automatic payment and revoking my contract because ADT isn’t living up to their expecting and what they promise.

I have been a long standing customer with ADT, over 10 and half years. I called to cancel service, since I moving. I received the worse customer service ever in my entire life and I'm 75 years old. The person for this horrendous service was JAMES. He wouldn't give his last name. I tried speaking to corporate, his supervisor, but it fell on deaf ears. I will under no circumstances use ever again ADP and definitely not recommend this company to family or friends. James was the rudest person, didn't listen to any of my requests. I don't know how this company will stay in business with staff like that. You lost a valuable customer.

So for (5) years ADT no customer service still sucks!!! due to rude people, calls dropping. I'm month to month with no contract which is great. I have a Wi-fi default on my panel that I have called in about for over a week. I get stuck on the phone for 30 mins and then the call drops because I want to cancel this lazy service. Company is still very misleading. Don't appreciate being billed a month in advance. I lost trust within the same year I got this service.

I am furious with ADT. I have been a loyal customer as a married woman for many years. I recently got a divorce and am in the process of filing a restraining order against my ex. I contacted ADT to remove his name from anything associated with the account as he no longer resides in the home. They told me they could transfer it and it would cost me nothing. They said a tech needed to come out and take a look at the equipment. He came. Was a great guy! He found some additional blind spots and sold me a few more cameras. My bill went from $59.99 a month to $229 per month (due today). But you can't put a price on peace right?

Ordered flood light camera only. Received that in mail with a home security set that I did not order. My husband put up flood light, which worked great but would only save recording for three hours. So I called customer service. Was told had to plug in the monitor system in order to save recordings. I told them again I did not want that system and I wanted to send back. So technician called this morning, told me that that was not true and the flood light had nothing to do with the monitor. Technician could not understand why my flood light could not connect to my already ADT pulse app that I have had for six years. So nothing has worked. On the phone for two hours today. Nothing.

Very dissatisfied consumer, First tried to cancel service, Lied to by customer service. About the procedure to cancel subscription. Now I have a 7 years subcription that should have been canceled with no problem. Not with ADT. Now one time fees are shows up on monthly statement, right here at the end of the 7 years. Best advise is run away and don't look back. Very Dissatisfied Consumer.

We were customers of ADT for approx 15 years and we had a good relationship. We had them at our business as well as our personal home. We sold our company and cancelled the ADT at the business location 7 yrs ago. This last year we called and cancelled our home ADT account and paid the last 30 days and noticed we were still getting billed on our VISA after a couple months. I called ADT and they looked into it and said that we had 2 accounts at our house and that we had only cancelled one of them. I tried to explain to them that we only have 1 house and only 1 residents at that location and that when I called to cancel it was to all be cancelled as I said I did not need their services any longer. They were no help and continued to bill my Visa card. So I called Visa and asked them to look into it and to stop allowing ADT to charge my card.

I would absolutely not recommend this company. They hold you hostage to contracts although it’s their equipment that is defective. I’ve only been with them for four months and wish I never signed with them. I’ve had five technicians come out for the same issue, I have done my part and trying to resolve it according to their instructions and still the same issue with the doorbell camera that continues to die, although it is a wired device and they tell me that I cannot get out of my contract because they only monitor Security and I’m not responsible for the camera, but yet it is their equipment that they installed. I will continue to write negative reviews and every single platform I come across until I get a effective resolution.

Was with ADT for over 10 years for my business...last 2 years my system didn't even work, no one would help unless you wanted to pay a tech to come out at 59. an hour or more, then they were taking out Extra payments, charges kept going up every year, so decided to finally cancel, they were still trying to take payments out, kept getting calls from ADT, automated saying my system wasn't working way after I cancelled, they sent letters saying my bill was overdue, I called back several times, to people that didn't know anything, very rude, last one said it would take 30 days to cancel, & that I still had to pay.... I will never get ADT again...or refer them to anyone.

What a scam. I called to cancel since my rates were increased twice even though I am under contract. The retention person tried making offers to keep me and I respectfully declined. She goes ahead and says I have a $595 fee (more than the price of the service she offered) when I declined that and proceeded to question she closed the account without my consent and proceeded to bill me anyways. Stay far away, there are better options for less money.

My ADT always had an issue. When speak to someone, from Customer Service, you never get the problem resolved. Then they want to charge you to have a technician go to your residence. They try to talk you into correcting the problem, with one of their technicians, over the phone. The problem with that is that it will work for about a week then it goes back to having issues. Two and a half years and I still had issues with my ADT. My basement sensor never worked properly. I recommend going with a different company.

I was given a quote over the phone for the services I requested, then when I requested the written quote in advance of the service, it was completely different. They tried to rework the deal but if my first interaction with your company is to have you try and bait and switch on me, I will not do business with you. Make sure you get the quote in writing before they ever show up to your door.

If I could give a lower number I would. This company and their products are horrible. If I could leave, I would. DO NOT PURCHASE OR SIGN ANY CONTRACT with ADT. They are the worst. I’m reporting to BBB. Nothing will happen but I can only do my part.

It is virtually impossible to cancel an account. Spent last week trying to cancel parent's account after explaining one was dead and the other in 24 hour care due to dementia. Took 43 minutes with "Tiffany" to close the account. Each time she said she needed more time to process and then offered a new, lower rate each time, ultimately reaching $7 a month. I refused each time, told her to close the account and got more adamant and then she started asking about what we were going to do with her home and more about her security plans. I resisted screaming at her because I suspected this was all a plan to get me to say something where she could hang up and force me to another operator. Maybe most frustrating customer experience of my life. So consider in whether to use and if using, consider possibly getting vastly lower rates as they gave me -- just by saying you want to cancel.

We have had ADT for 6 years. There has always been an issue with customer service. I didn't have to call that often so I overlooked it. But I called last Friday and the customer service was terrible. I completed my call & called one of their competitors immediately to switch service. In that moment I realized as consumers we are the issue. We stay and pay while being mistreated when we can simply choose not to if they choose not to do better.

I was finally able to cancel my account with ADT. They stuck is in a 3 year contract as soon as we purchased our house. They also set us up with solar which was a whole other scam. When we had issues with our equipment at first it was ok no charges. But after a year they wanted to charge us 300 for someone to come out and fix the sensors, even though we had a package that was supposed to cover it. We just dealt with it until now. When I called to cancel the process started off smooth until I got transferred to the "account manager".

Run. Do NOT go with ADT. Their products are very poor performing. Customer service is good. But what is the point when the customer bears all the cost when the product goes faulty? I paid roughly $4200 in equipment. Monthly service charge was $40. Well, 10 months into the contract, the smoke detector fails. In just 10 months, a product that is hands free with no abuse. The cost to replace, since ADT only provide 3 months warranty on their products, was $115 (if you do not have warranty). And if you do, then Since it is a life safety device, the technician is the only one who can come to replace, they will not ship you one. So, I now have to pay $30 insurance monthly for 12 months AND $99 for the technician to come and replace it AND if he stays past 1/2 hour, the rate is $115 every hour. Again, run! This company has terrible business practices. Their products perform poorly. Don't be fooled by their coupons and friendly customer service, who are very well trained to get the most out of YOU.

I'm writing this review to alert other customers and potential customers about the "free phone video camera" service provided by ADT to fix equipment malfunction and charges for malfunctioning new equipment. I have a second monitor in my bedroom. That monitor stopped working showing a white screen stating to stand by. I communicated over the phone twice with ADT to try to address this issue unsuccessfully. The second time ADT came through my phone for a video conference to try to guide me to rebooting the system, Which didn't work. Then they recommended to repeat this process Supposedly with a more expert technician, again through a phone video conference.

ADT uses my debit card like an ATM but I cannot get information about what the charge are for. I have talked to several reps and I can get some numbers but not descriptions. Always very courteous but no answers to describe what charge are specially for.

We were informed around Aug. 2025 by our homeowner insurance company that we would not be renewed in Jan. 2026 if we did not # 1. Install a remote monitored smoke alarm system, #2. Install a low pressure water line sensor and #3. Install a floor level water sensor. We selected ADT for the first 2 issues. The installer/contractor intentionally installed security sensors on doors throughout the house despite our informing him we did not need or want that service. Upon completion of his work he produced a 5 or 6 page online agreement covering the work we ordered AND the security equipment and monitoring charges.

I inquired on the phone about ADT. They had a deal going on for three cameras at $1,200, including installation and no contract. I agreed to that. Until the service technician came to my house. He did a classic bait and switch. He told me that they were having a sale of $1 per window to monitor your windows. I agreed. And he said I needed another camera here, and another camera there. I agreed.

I had ADT come to my house and quote replacing our obsolete wired system with theirs, I agreed to smoke detection and motion. Tech was friendly and professional while he was here. I noticed ceiling bases were not in line with the existing boxes he secured the new ones with, I later took them down and drilled holes in the bases so the would attach directly to the work boxes and now covers the open holes. So 2 weeks after installation low battery alarm sounds on 1 detector, I tried doing a chat with adt and spent lots of time trying to talk with rep, got disconnected after 3 tries so I replaced batteries. Now today I pushed test on other detector and those batterys are dead with out showing a red light or beep, probably been dead from day 1.

This company is the worst!! We have had problems since day one. My husband and I have our own cell phones and we could never be in sync regarding the cameras, setting the alarms, etc. etc. Yesterday, our cameras went out. We called the customer service number and they scheduled an appointment for today. Unfortunately, they did specify that we would have to go out in the sub degree temps and fix it while talking to a customer service tech. We are approaching 80 yrs old and my husband had to go up a ladder and reset it himself. He was outside for more than 30 minutes. Hopefully he will not get frost bite.

Giving them 1 star because I can't give zero. When I ordered the equipment for my new home, they told me over the phone that they had sent me equipment and after I called a few days later and said I have not gotten the entire equipment and just got the yard signs, they first told me that the equipment has not been shipped out yet because I did not follow up on it and that they can send it out now because I am calling to follow up on it now. When I showed them the email from my initial order showing all the equipment that was suppose to be shipped including the tracking number, they immediately and very rudely backtracked and said , you picked it up 5 days after it was delivered hence some of the stuff might be missing.

ADT does not honor their promotional deals. ADT salespeople and employees will lie about customer's ability to cancel their contract under the 6-month money back guarantee advertisement. After ADT gets your business, and you try to cancel your contract. ADT will delay, deny, and use every trick in the book to keep you locked into a fraudulent and falsely advertised contract. Their entire staff and salespeople are nothing more than a bunch of liars and thieves. After speaking with Brittany in their corporate office, I got no results only more excuses, lies, and refusal to cancel my contract even though my system was defective and several technicians came out and could not repair it. Stay away from this company by any means necessary or you will regret it.

I’ve been a ADT customer for 20 years. December 2025 my control panel went blank. ADT Tech support arrange for service 3 times. The ADT tech arrived about 2pm and explained they needed to reschedule bc they needed 3 hours to install and configure a new control panel. That same excuse was given 3 times. I’ve been without a working security system for 2 months. They still claim they will credit me for the down 2 months but this credit was never applied. I cancelled my subscription and they will bill us for 1 additional month before we get cancelled. So we’re out 3 months of charges for not having a working security system for the past 3 months! How is this possible.

I loved it until I changed my WiFi network (that’s not regular wear and tear and is a 200+ dollar house call) if they can’t do a remote reset. Cameras are incredibly challenging to read set up codes, and God help ya if it’s mounted on your home’s exterior. We were able to get 1 camera back online. The other two, we tried several times to reset, reconnect, and kept getting the error code, “something went wrong”. Even the technician was mystified. So now, we’re back at the 200+ dollar home visit. It will just stay broken, or offline until it’s paid off, and we’ll let that speak for itself.

The service sucks and it does not monitor 24/7. It's a waste of money and the technician did not solve the problem even after calling numerous times about the service, it's literally like three hours of unrecorded times when I check the footage. Just horrible.

We will start with a residential service contract guard response. Service total equipment price, including installation was $350.96 then it was a down payment which they took out $350.96 which I didn’t get back for three weeks later and they lied, which was the installer and told me don’t worry they only hold it. They don’t take it out. It was a lie. I just got it back today after three weeks. That was just for the equipment and the installation which I thought it was a good price then the 24 seven intrusion monitoring it was 24.99.

Dre ** was the technician assigned to the work order for Brock Hughes Medical Center. We needed a technician on-site for the Virginia Board of Pharmacy inspection, to ensure we could answer all of the inspector's questions related to how the system functions. Dre was very friendly, knowledgeable, and extremely helpful during the inspection. He took the time to explain how the system works to the inspector and made sure we could confidently answer all of the inspector’s questions. His professionalism and clear explanations made the experience much better. Excellent service and greatly appreciated!

My family had been loyal ADT customers for over 30 years. In July 2025 we turned off our landline. I called ADT to notify them and make sure it was ok and confirm we didn't need to do anything differently. We updated the contact info to our cell numbers. In November we had an error pop up on the control panel. When I called ADT to see what it meant they said the alarm is functioning however no one from ADT had monitored it since July when the land line was terminated. Imagine my surprise when the company I paid to help protect my family left us without any notification. ADT continued to collect the monthly payment, yet no services were provided. We requested a refund for those months and we were denied. ADT does not issue refunds.

I have been dealing with ADT over an $800 refund since December, and the experience has been extremely frustrating and dishonest. A manager specifically told me I would receive my refund by January 20, 2026. That date has now passed, and I’ve been informed that this was not true and that I won’t receive the refund until March. To make matters worse, the same manager who made this promise is now refusing to take my calls and gave me an incorrect phone number to reach him directly.

ADT is the most horrible company I have ever experienced - stay away from ADT - their practices are fraught with fraud and the third party vendors they use are equally, if not more corrupt. I have been on the phone for nearly two hours trying to cancel a contact that is to end in one month - to my dismay someone at ADT has extended the contact for another 36 months - in order to get out of one contact they want to initiate another, shorter contract. To repeat, do not use this company - especially their third party marketers.

I've been a customer with ADT since 12/2013. Canceled my services on 12/2/2025. Was charged for another 30 days, plus a $1.89 the next month. Called Customer Service, who told me they may not have informed me, but there is a 30-day additional charge upon cancellation. Never answered about the $1.89. I kept my contract from 2013, which mentions NOTHING about a 30-day cancellation fee. ADT refused to refund the money & told me I could pursue the charges through my bank. I informed Customer Service of the breach of a legal contract & that I would report this to the Better Business Bureau, but I've since been recommended to report this to the Federal Trade Commission, which I will do.

I have been having equipment problems for a few months and getting the run around from ADT. I had a video call concerning my equipment issues and they stated that they would send the equipment out so i can install it because they were going to charge me $90 for someone to come out. I have been with adt for at least 10 years and this by far is the worst customer care i have ever received from adt. I am paying for a service that i have no use for and no one is doing anything about it.

I am so tired of inconsistent service. 1 out of 3 cameras work. I lose service from 1 a.m to 7 a.m. 2027 I can cancel and I can not wait. Do not choose ADT. I should’ve known it was not as good when they want a 5 year agreement.

The salesperson who came by my home was very professional and explained everything to me. If my alarm goes off or if I can't shut it off, ADT calls me instantly. When someone walks around in my home, I like that service also because it lets me know. I would tell others about ADT's service.