ADT Reviews

ADT was the first company that came to mind. While the system generally meets my expectations, I've noticed an issue with the siren. Occasionally, when the alarm is set and I open the door, the siren doesn't go off immediately, which wasn't the case 15 years ago when I first got the service. Back then, the siren would sound right away as soon as the door was opened. Despite this concern, I haven't faced any other problems. Given that I'm retired and at home most of the time, I rely on the system for added security when I'm away. Overall, everything else about the service is satisfactory.

I bought ADT in December and now their equipment is failing. They want me to pay a service charge to see why their equipment isn't working properly. The online assistant Parker D. disappeared for 30 on our chat when I stated that I'm not paying them to see why their crappy equipment isn't working. I called ADT and as of right now I've been on hold for 25 minutes. This company is very frustrating and unprofessional. If you're thinking about a home security system, get it from somewhere else. It's great when it works, but when it doesn't you'll wish that you never dealt with them.

We continued with ADT after we purchased our home, given its presence in previous homes. Throughout this quarter of a century, our interaction with the company has been smooth, with only one technician's visit in all those years, which indicates the system's reliability. Whenever I've had to reach out, customer service via phone has been satisfactory, providing assistance without issues.

I always heard people say ADT was better than other options, so I took that as a strong endorsement. The customer service I've received from ADT has been good, which has made my ongoing experience with them quite satisfactory. Overall, I'm pleased with my decision to go with ADT, and I would recommend them.

I've been with ADT for nearly two years now, and my experience has been solid. Both the initial customer service and the installation were impressive. There was a small hiccup with a discount we were supposed to receive but didn't, which hasn't been resolved. Despite this, overall, I've had no major issues. If I had to rate my experience, I would confidently give it high marks, especially since I genuinely believe in the quality and reliability of ADT’s service.

Being a customer for over 10 years and paying a monthly fee, this is the last thing you expect as a customer. ADT panel stopped working, called ADT and technician couldn’t figure out the issue, sent me a video for me to DIY open panel and reset it, really? That didn’t work, asked for a tech to come to my house. They are charging me $55 for that. Technician came but now is $165! Labor + assessment, when they knew what the problem was!!! So I got charge the wrong and expensive repair fee and it is a malfunction of ADT panel!!! This is unbelievable!!! This is what we pay a monthly service fee… isn’t it? Closing my account with this company and moving to more reasonable customer service company. Thank you ADT for your NO customer service

I was an ADT customer for over five years and gave them a fair opportunity to re-earn my business after moving into a new home. On July 1, 2025, I was quoted a detailed, written proposal by ADT representative Leslie ** for a home security and camera system totaling $3,904.84. This quote was clearly marked as valid through July 31, 2025. I accepted the offer four days later, on July 5, and confirmed my intent to move forward. However, I was shocked to learn shortly after that the same system, with no changes whatsoever, had increased in cost by over $1,200, raising the new total to over $5,100. I never authorized or agreed to this increase. It was a classic bait-and-switch—and completely unethical.

Absolutely terrible service. Firstly the equipment is untrustworthy. I experienced several instances of packages being stolen and the doorbell camera not capture the event. I was told by ADT to move the camera closer to a WiFi source as if I could relocate my front door. Their pricing and contract lengths are egregious in addition to service associates not disclosing ending contracts resulting in you paying the full contact amount when cancelling this horrible service. I sold my home and the new owners took over the service yet ADT took 1200 from my account for cancelling.

I have been a loyal customer of ADT for around 20 years. Throughout my time with ADT, I've experienced satisfactory service and reliable customer support. From my many years with ADT, my experiences with their customer service have been consistently good.

My family's been using ADT for over 40 years and my experience with them has been consistently positive, whether interacting with sales or customer service. We once encountered an issue with some component of the system, but an ADT technician was dispatched very promptly and handled the problem efficiently.

I found the ADT representatives, whether from sales or the technicians that came to my house, to be knowledgeable and not pushy. They answered all my questions clearly, which left a positive impression on me.

ADT is fraudulent company. They use other small companies and no one is accountable for anything what they told me. If I want I can cancel in 6 months. Now somewhere in the DocuSign they mentioned 36 months and I couldn’t read that all agreements and sign it. I have to pay three years 75% if I want to cancel and only that I could read that tens of pages contract now. I should pay 3 years amount. Seriously they’re fraud! I couldn’t find a good source to give ratings. Please first check in the market and I recommend to never use ADT. They are fraud. Mark my words. You’ll regret it.

After we experienced a burglary around the 2000s, we signed up with ADT. The recognition of their name played a significant role in selecting them to secure our home. Our experience with ADT has been flawless. We've never faced any issues, and the company is quick to address even minor problems like battery issues. On the rare occasions when our alarm went off, which turned out to be false alarms, ADT swiftly responded to ensure our safety by contacting us or the police.

My experience with ADT so far has been impressive. The highlight, for me, is the camera recording feature—they've really nailed it in terms of usability.

I switched to ADT Home Security after facing delays with my previous security service when it went down. I liked the promptness of ADT's response, since they managed to send a technician to my home the very next day. The installation transformed my experience instantly—everything was installed in just a morning.

After some illegal activity occurred in my neighborhood, wanting to enhance my security was a key motivation in choosing ADT. I've had the ADT system for roughly 10 years, and it’s been reliable throughout. The system’s responsiveness, especially during service calls, is a notable feature I appreciate.

I had went into default for a minute 'cause I had lost my job. We ended up paying almost $3,000 to pay it off. Apparently, the debt collector and ADT were not on the same page. It took me two months in order for them to get it correct. They kept saying we owed them money when we didn't. Additionally, there were problems with tech support. A technician was supposed to visit but never showed up, and while another eventually came out for a different problem, the original issue remained unresolved.

While my initial experiences with ADT were quite positive, particularly with their technicians who provided excellent on-site service, the overall usage has had its ups and downs. Recently, I've been unable to use the system effectively because I'm locked out after forgetting my password. The hassle of resolving such issues seems daunting with what's often an involved recovery process, which can be quite frustrating.

I'm home by myself, and my siblings wanted me to be protected by the ADT security system. Not only that, I had something stolen from my backyard. I had an ADT attendant come over to my house to install the equipment in 2017. I have a camera on my porch and in my kitchen facing my back door. Any time I have a technical issue with the camera, if it happens to be down, a technician is able to reboot it on their end when I call with the issue. They're able to assist me on that. I'm happy with the service.

I've consistently experienced excellent customer service from ADT. When it comes to their home security service, it's performed well without any real issues. Overall, I've been satisfied with my experience, as the service has been reliably good.

I'm encountering a persistent issue lately: my keypad frequently begins beeping in the afternoons, displaying a "low battery" error, regardless of whether the doors have been opened or not throughout the day.

I've been using ADT for a bit over a year now, and overall, I'm quite impressed. The system's ease of use stands out, especially its compatibility with Google Assistant, which allows me to arm and disarm it conveniently.

My setup with ADT is quite basic, featuring door sensors and a motion sensor, and it meets my needs well. Cost has been a concern, especially given some personal medical expenses at home. Although the pricing feels steep sometimes, I haven’t reached out to customer service to inquire about any available discounts. I'm generally satisfied with what ADT offers.

I was getting ready to get Ring Security, but ADT lowered my rate to be competitive with that. So, I stayed with them because I appreciated the service in the past. In terms of service, I've found their customer support to be very good. The package I have consistently meets my expectations, providing the peace of mind that my home is monitored both when I'm away and when I'm at home. It's comforting to know I can rely on a reputable company like ADT for my security needs.

There was an ADT commercial. I called ADT. They came in and installed the system for me. I've been with them for four years. I find them very reliable, always ready to assist whenever I need help. The system itself is consistently functional, and if there's ever a problem, the ADT team is quick to address it, rarely causing any disruption. The system notifies me promptly as needed, providing the sense of security one seeks from such a system. I always tell others to get ADT.

I've been using ADT for 14 years. Over the years, my interactions with their customer service team have been quite minimal and mostly in times when I needed to set the alarm while going on vacations. It's not something I tend to use a lot in my day-to-day life or while going out locally.

I've been in Pennsylvania for 20 years. I was in Maryland for 50 years, and I had ADT when I was down there, to protect myself in the house. One of the standout features I appreciate about ADT is the undeniable sense of security it provides. Knowing that if someone tries to break in, the alarm will sound loud enough to hopefully deter them gives me great peace of mind. I find the system incredibly user-friendly. Whether it's inputting a code to secure the home or disarming it, it's straightforward and uncomplicated, which I appreciate. On the customer service front, contacting their representatives has always been seamless. You simply call, provide your password, and you directly converse with someone who can assist with your queries. There was a period when our system wasn't monitored while we were in Pennsylvania, but once circumstances shifted within my family, I promptly reinstated the monitoring.

I've had ADT in for 10 years. I've had some issues, but most times, it has worked out. Once, I tried installing a Ring doorbell. Unfortunately, even after replacing it three times, it never functioned properly. Ultimately, I made them take it out. In terms of cost, while ADT is a bit expensive, the rates have stayed relatively stable over the past few years.

I've been with ADT for over 20 years and have been familiar with their name. Through the years, I've upgraded our services, particularly following my relocation. The new system relies heavily on Wi-Fi, which has its challenges since my internet service isn't the best. While I am satisfied with the equipment itself, improving internet speed would significantly enhance the overall experience. However, I'd have to change carriers and do some electrical underground wiring, and I'm not ready to commit to that. When asked for recommendations, I would tell friends and family that ADT's reliability is its strength—but a solid Wi-Fi connection is crucial, especially with their systems integrating with Google's services and requiring a strong internet link. Although I have access to and sometimes use the ADT app, I lean toward managing my account through their website.

ADT has been our security choice for quite some time now, and my overall experience has been positive. Though I'm not particularly tech-savvy, the system functions well, and I haven't encountered any issues. I would rate my experience as a 4, mainly because I rely on my nieces and nephews for some system navigation. While my primary security comes from my faith, ADT adds an extra layer of comfort that I'm pleased with. I'd recommend it to friends or family looking for a reliable home security system.

Overall, I've found ADT's customer service to be generally good. However, one aspect I'm not too pleased with is the additional charges that come with servicing issues, such as when my Ring camera or any of my inside equipment malfunctions. Although ADT has accommodated me with credits in the past, I am concerned that I might not receive this level of service every time a problem arises. It would be more satisfactory if these service visits were included in my payment plan.

It was back about ten years ago when I settled on ADT as the security solution for my home. They were the best option then, and they've remained reliable up to now. During this decade of using their service, I've never run into issues when trying to communicate with their representatives. They are approachable and easy to get ahold of, which I appreciate greatly.

I chose ADT due to its strong reputation as one of the most popular alarm systems. The name alone is well-known and trusted, which influenced my decision. My experience with the ADT system has been positive. Its functionality and performance have been satisfactory, and I particularly appreciate the remote access feature, allowing me to arm and disarm the system conveniently from a distance.

A while ago, I chose ADT Home Security due to various promises they made during their sales pitch, assuring me that everything would be taken care of if there were any issues, and I wouldn't incur any additional charges. Unfortunately, my experience has been filled with frustrations ever since the installation. When I reached out for help, they mentioned a charge for sending a technician, despite their earlier assurances of free support. After escalating the issue to a supervisor, I managed to get the fee waived, but that should not have been necessary. I expected transparency and integrity, which seems lacking in their operation.

Having had ADT Home Security for nearly a decade, I appreciate that it offers features like a camera. However, the technology occasionally poses challenges. Lately, there have been instances where the camera fails to record, and I find myself having to reset it. Despite my efforts to troubleshoot, I need to call every few months for remote assistance. Customer service is generally supportive, but the system's age might be contributing to these issues. I haven't used much beyond the cameras. I would appreciate if the cost was reduced.

I have enjoyed having ADT. It's been a reliable presence in my home for many years now. The first time I heard about them was likely through TV or radio. Over the years, their customer service has consistently stood out to me. There was this one instance where my system's battery needed replacement, and ADT managed to either mail out a new one or send a service person to help out. It was a smooth experience, everyone I interacted with was always kind and efficient.

I decided to stick with ADT since it was the system already installed in our new house. Since we've been here for just about four months, our experience is somewhat fresh. ADT came out for an installation and explained all the steps, which was helpful. However, two sensors dislodged after they installed them, and I've had to reattach them myself, which has been frustrating.

It wasn’t until recently that I encountered a small hiccup in my otherwise positive experience with ADT, a company I have relied on for about 5 years, possibly longer. On the whole, I would rate their customer service highly—around a 9 out of 10. My interactions with the team have mostly been excellent; they are generally responsive and accommodating.

Having had ADT for approximately 30 years, I can confidently say that my experience with their service has been outstanding. The customer service is always excellent, and the technicians they send out are incredibly pleasant and knowledgeable. I've even explored other options, but honestly, I'm very happy with ADT and don't see the need for change.

I have ADT for nine years now and I can confidently say that the customer service has been extremely good.

My parents were long-time ADT users, and seeing how pleased they were gave me the confidence to choose ADT as well. I've been with them for over 20 years now, and my experiences have generally been positive. Occasionally, there were minor hiccups, but these were resolved with a technician visit. As I'm on a fixed income and a senior citizen, I couldn’t invest in additional features like cameras but appreciated that I received a small discount or promo to manage costs.

Upon installing some new ADT equipment, I was delighted with the efficient service I received. The technician was incredibly knowledgeable and patient, especially considering my limited technical expertise. He expertly guided me through the system setup.

The previous homeowners already had ADT. Over the past five years, I've found their service to be outstanding. For instance, there was an incident where my daughter's dog accidentally set off the alarm while I was away. ADT responded promptly and politely, coordinating with the police who were also very courteous.

The customer service I’ve received from ADT has been top-notch. They’ve been helpful and responsive, and I have no complaints there.

The interaction with both the sales rep and customer service has been outstanding. They're excellent at keeping me in the loop and have shown great responsiveness to all my inquiries. I had some questions as I adjusted to using a new system, especially concerning scenarios like power outages. Their team was incredibly helpful and provided prompt answers and feedback.

ADT's technical support has been phenomenal in addressing any issues I've encountered. Although I'm not particularly tech-savvy, their team has consistently provided step-by-step guidance to get everything running smoothly again.

ADT was a recommendation from my son-in-law, and it’s been over three years since we became their customers.

So far, my experience has been excellent. The customer service since ADT took over my previous provider has been outstanding. One thing I really appreciate is their quick response time; all the representatives seem well-equipped to solve problems during the call, which has been extremely useful.

I had Alder which ADT bought out. The service has been great since the switch. I do automatic withdrawal every month, and I haven't had to call for any problems, so so far, so good. I love my cameras. I have a sense of feeling safe and monitored 24/7. I'm very pleased with them.

The sales representative who introduced me to the ADT system was quite sharp and knowledgeable.

When we purchased our home we had contacted ADT for home security, from the time we had everything installed 6 years ago until now there has been constant issues! 1. Panel batteries that they claim last multiple years at $40 a piece went out every 6 months. 2. They put the wrong sensors on every window so that it was not even registering that it was secure consistently and led to the police coming out multiple times that caused our family a fine. 3. When their technician came out he told us that the incorrect sensors were installed for our style of windows and left notes for the company to replace them at no cost due to the fact that the system was installed incorrectly only for the virtual visit representative to say to bad and it’s not their fault and we had to pay for new equipment even though they admitted to putting in the wrong equipment

Since we've had ADT, their response has been spot on, especially whenever we've accidently triggered the alarm—a reassuring sign of effective service. Moreover, whenever I've contacted customer service, the assistance provided has been consistently very good. Overall, I would rate my experience with ADT as excellent, and I'm indeed very pleased with their service.

ADT was already installed when I moved in. My overall experience has been satisfactory, with the system providing a sense of security. Though I haven't had any particular favorite equipment, I appreciate that everything works as it should. I've contacted customer service a couple of times for questions or concerns, and the service was fine. While I wish the pricing could be a bit lower, I still value the service as a reliable choice. I haven't used the phone app to control the alarm system, but that's more of a personal preference. Overall, ADT has met my expectations and gets a favorable review from me.

I’ve been with ADT for over a decade across three homes. When I moved in 2024, I requested a simple transfer of service. Instead, the rep pushed a massive, unnecessary equipment package, dismissed my existing equipment, and promised “no cost” while rushing me through signatures. We trusted him because of our long history with ADT. Almost immediately, the issues began; window sensors falling off, multiple false alarms with no dispatch, and even alerts tied to the new homeowners at our old address. It took days to fix, and repeated calls were met with language barriers, zero empathy, and no real help. Despite paying, our home wasn't even being monitored properly.

I've had ADT's services for about four years now, and everything's been good. I like their price and the customer service stands out as great, which is crucial for peace of mind when it comes to home protection.

I've been very happy with ADT's services. My daughter has just installed ADT as well, marking her second time doing so.

We've had a security system since 1982. We went with Ackermans, and then it was bought out by ADT and the transition was never an issue. They’ve consistently provided good customer service, and we’ve hardly required any technical assistance. When they did come out years ago, the issue was effectively resolved. Everything works well. We're old people. So it's a good service to have for us. The pricing is satisfactory too—we pay a yearly amount and it takes care of our needs. Overall, everything has worked seamlessly for us with ADT, which assures me to give them top marks for service and price.

I've had ADT since 2008 and they've consistently provided good customer service over the years, always responding to issues promptly and effectively. I think the overall quality of their service is very good. Given my positive experience, I wouldn't hesitate to recommend ADT to a friend.

We heard about ADT through various advertising and through friends. We signed up and so far, our experience with them has been excellent. The company has addressed every request and need we've had, ensuring all matters are taken care of efficiently. My sense of security with ADT is great, and I'm very pleased with how they've handled everything.

We've been with ADT since October of last year. As new homeowners, we were initially introduced to the company when a representative visited our house to offer their services. The interaction with the sales representative was very positive, which made the process feel comfortable from the start. Signing up for the service was equally smooth, thanks to the excellent customer service.

I had a home break-in not too long after I first moved into my home. I didn't have ADT at the time, so after that, I figured I would put an alarm system in the house to protect my family and my home from a break-in happening in the future. Ever since installing the ADT system, I've found significant peace of mind. The system is reliable, functioning seamlessly when I leave and re-enter my home, and even providing an added sense of security during the night. I can sleep a lot better knowing that's on. It probably could have saved getting my property stolen and even a life being lost.

I've had ADT in the house for over 30 years and though I've had a few upgrades, this equipment is old already. The keypad has been on about 20 years. But it's easy to use. When I had problems with one monitor, a technician came out and he replaced it. He went through it quickly and did a fair job. Whenever the alarm goes off, they respond quickly. They call and ask me if there's any problem.

We got ADT when we had a burglary and having been with them for years now, I can genuinely say their service has been satisfactory. Not long ago, I encountered a small issue with a sensor, and ADT promptly sent me a new one. A technician was really helpful over the phone, guiding me through the installation. I appreciated his assistance, even though I'm fairly adept at handling such tech. Overall, ADT has done an okay job in addressing any concerns, and throughout the years, I haven't faced major issues with the service. It’s been reliable enough and at the end of the day, ADT offers peace of mind, ensuring we feel protected, which is what matters the most.

I've had ADT for around seven years, and overall, it's been a good experience. Their customer service has met my expectations and their technicians have consistently provided satisfactory service whenever they visited my home for maintenance or to address any issues.

I have been with ADT since I purchased my house in October 2024 and since then, I've been impressed with their customer service. They haven't failed me yet, which is more than I can say for some companies. One memorable experience I had was with their tech support – truly top-notch. Though I can't recall the technician's name, his patience and professionalism left an impression. I had issues reconnecting my devices after changing my WiFi password, which disconnected everything from the security panel. I was able to reconnect my door camera and other devices. The only hitch was with my garage door and deco porch lights, but the tech support guy effortlessly guided me through the reconnection process. He was very calm, knowledgeable and knew exactly, step by step, what needed to be done, where I was at and how I needed to troubleshoot. It was cool and it didn't take all day, which was a relief.

My experience with ADT since I've had them in 2008 has been excellent—I have never faced any major issues. The only slight hiccup was receiving calls from unknown numbers during a false alarm, but ADT soon improved on that, as calls now appear with their name, helping me recognize them easily.

ADT contacted me directly, offering their system, and I've had the system for over three years now. Overall, it's been a satisfying experience. My favorite feature is the Alarm.com app. It makes managing the security system easy and accessible.

One day, an ADT sales representative came knocking on my door. My husband met him and decided to invite him in. This interaction set the tone for a pleasant experience as the representative was great.

Having been with ADT for over 30 years, I can honestly express a highly positive sentiment regarding their service. From day one, their customer service has been simply excellent, consistently meeting and exceeding my expectations. Furthermore, the technicians ADT sends out are commendable, attentive, and very professional.

I encountered some issues with the cameras due to electrical problems with my sockets, but contacting ADT's customer service was a breeze. They promptly guided me on how to restore the cameras back to the phone and hub, without keeping me waiting on hold for long. The service provided solutions swiftly, ensuring everything was sorted out and running smoothly again.

I have been satisfied with ADT's services. I've consistently experienced professional and timely service from their team members. Everyone I've interacted with, from the installation crew to customer service, has been polite and helpful.

The exceptional customer service of ADT has consistently impressed me. The young men representing ADT are always respectful and display a high level of knowledge about their service. Each visit is marked by their commitment to cleanliness; they even go as far as to cover their shoes. The technicians are punctual and never invasive. They patiently and effectively addressed all our questions, leaving no room for complaints. More than a security provider, ADT makes you feel valued as a customer.

In my experience with ADT, there have been a few bumps. I encountered issues with the CCP system. The technicians who came by didn’t seem to grasp the problems I was experiencing. It was difficult to get the necessary assistance as they didn't acknowledge the potential for such issues, despite the evidence I had.

Having been with ADT for years, I've found their services consistently reliable and they fulfill their promises. I appreciate the simplicity of their system. I can easily operate it, and if any issues arise, their response is prompt and effective. The overall cost seems reasonable for the services I receive, and I have all the features needed. I particularly rely on the basic wall unit, which suits my needs perfectly.

I've stuck with ADT mainly due to the fact that it was the first system we had, and we upgraded to their wireless system in the 90s. I appreciated the absence of wires with the wireless system. However, one downside was the dependency on batteries; if a battery fails, it's not possible to arm the system. Also, while the customer service was generally good, I was frustrated by the lengthy process required for resolving technical issues. For instance, when an older sensor broke, dealing with ADT's process took multiple phone calls. They required me to schedule several appointments and calls just to get it replaced, even though I managed to promptly get a replacement sensor myself. I was almost a month without any security system because of having to wait for the chain of events to occur.

ADT's system has been reliable, especially in alerting authorities when needed. I've been with them for about years years and financially, they have advantages and downfalls. Although my monthly bill was once elevated to $74 from $50, switching plans after I got solar panels reduced it back to $54, resetting my satisfaction somewhat. However, there's room for improvement in their customer service dealings. Whenever I require service, dealing with them often feels pushy, much like a salesman interaction. They charge double for items like batteries compared to store prices, which seems excessive.

I like the reliability of ADT's service. I've been with them for over three years and so far, there was a single instance where I needed them to come out for assistance. After that, everything has functioned smoothly and dependably. They've been reliable and I'd recommend them.

I purchased ADT for my home security needs, and I couldn't be more pleased. From the beginning, everything has been smooth and hassle-free. One of the standout features is how straightforward and easy to read the system is, making everything simple to manage and understand.

For well over a year I have had consistent problems with my alarm system working correctly. It will work for a few weeks and then there will be notifications on the keypad such as garage door, bedroom window etc. When these notifications are on the alarm cannot be set. After that the keypad will have a steady beeping at night. The only way to get rid of it is to unplug the unit which is located downstairs in the basement. Then I call someone to fix it, usually takes a few days. They come, charge 59 dollars, then it works for a few weeks.

Their equipment has not worked for three years, yet they continued to bill us. We were lied to, they didn't even know what Equipment they installed. I spent all day and spoke to 11 different reps in three departments. The worst company I have ever had the experience of being involved with by far. This review is from an 18 year customer. The last three, not by choice. They juggled us from department to department. HORRIBLE!

We received a phone call from ADT asking if we would like to renew our contract. We said yes then realized we haven't used ADT for years. We called back and reversed our permission to have a contract with them explaining that we should have been cancelled years ago. We were told that we could not be refunded the monthly charge as they could not find a cancellation but that there would not be a contract cancellation fee because we called before the contract took effect. We then got a bill with a contract cancellation fee which they refused to remove when we called. They are preying on an elderly woman.

CAUTION: The house was sold and the service was cancelled Jan ‘25. We are still being billed using the automatic payment plan as of July ‘25. We have had two long calls (1 1/2 hours each—4 agents first time, 2 agents second time) with customer service requesting a refund and no further billing. They were unable/unwilling to help. We have blocked future payment on our credit card.

I've had ADT for a few years and for the most part, it has worked satisfactory. However, within the past 6 months, the cameras have not been able to record properly, and when I asked a technician to come out, they wanted to charge me $60 for a service call. I protested enough to have that waived, but when the technician came out, he could not figure out why the cameras wouldn't record and his only response was "Maybe it's your WIFI". After explaining, even if it is weak wifi, it ought to be able to record sometimes. He also did not have an answer to why the phone app required me to hit "other" every time I entered the app. His only explanation was it was a third party company they use for the app.

I was an ADT customer for many years through my home and business. I discontinued service at my business and a few years later cancelled service at my home when I moved. My husband (on the acct) contacted them to inform them we were moving and canceling. They emailed us for months regarding service at our new home. I discover a year later that they had billing us annually for the year we moved and the year after. They are now claiming we never canceĺled. Mafia syle customer service training. I tell everyone to stay away from this company.

ADT wireless command keypad was replaced within one year of installation. New keypad is malfunctioning. Faulty keypad issue is unresolved after several phone calls to ADT customer service personnel. ADT customer service personnel is inadequate and undertrained.

Horrible experience. We had a new system installed and paid for it in full. We have been harassed with calls stating we owe amounts. Client management confirmed the bills are paid in full but all the calls and now emails continue. Help@

Go anywhere else. You will regret using ADT. The whole ordeal is a scam. Products are not up to par. Service took over 12 hours to install over an already installed system. No service with this company. They will call you and expect you to be the technician onsite. They put a camera 5 feet off the ground zip tied to my vinyl siding, the doorbell is zip tied to my siding a foot away from the door. It died (battery) two weeks after it was installed. My video camera out back tells me every day that a person is in my yard. It is my grill.

They should not be allowed to be a business. They completely tricked me into an insane contract. You cannot cancel. I am stuck with them for more than 4 years and if you try to cancel it is over $1,000. Even if I pay off the balance of the equipment, I would still be required to pay for the supposed loan for over 4 years. They also told me you can't return any equipment, which is the complete opposite of what I was told over a year ago. I am so disappointed. This company is horrible and I really wish I had done more research before choosing them.

Very poor customer service. Lots of promises. Zero delivery from Rochester NY office. Outright lies and half-truths. If you sign with ADT be prepared to be on the phone A LOT, with little results for small requests. It took 2 months to get a technician to come resolve the constant (false) door alarms. Sloppy installation; no caulking. Just left holes open. Black drywall screws on light colored wall. I was told to "paint them". Run from salesperson, Danielle and Mgr. Peter. Danielle lied about the range of the cameras. Now I'm stuck buying more cameras to cover the area she promised I would be able to see and get notifications. They do nothing but fast-talk with no follow through. There are many reliable companies to choose from. This ain't one.. You may be sorry

What a terrible company. All they care about is getting the service. They don’t give a crap about living to their end of the contract and expect the customer to call them over and over again when something doesn’t work. They give empty promises until your contract terms can’t be forgiven, then it’s like you’re nothing. I would stay away from ADT.

I have been an ADT customer for many years more than 15 years on 4 different homes, and all was fine until my last move, I call to cancel my service, but the ADT person offered me a basic system with no money down and free installation no matter how many device I add at me moment of installation he said, all because of my time with ADT, I sign the contract. At the moment of installation, I add 7 additional sensors (Carbon monoxide, smoke detectors and glass break detectors), the installation was supposed to be free of charge.

ADT service is over rated. The quality of the cameras are horrible that is why I switched to Vivint. My contract was expired & was on month to month. When I called to cancel was never told about any 30 day notice. The young lady canceled my service and advised of the refund. I knew there was a prior bill for June, but when I called to confirm the cancelation due to I never received confirmation. They are now trying to bill me to Aug and I have a different provider and no contract with ADT. Smh. They are so thirsty and dishonest. If you want quality service, go with Vivint. You won't be disappointed.

I’ve been having ADT for two weeks every day. I call him. There’s always an issue. Cameras don’t work good, always low battery even though they are plugged in, doorbell camera it last for three or four days maximum then the battery dies out. You call customer service. Every person answers differently from the other. Bunch of liars. All what they’re trying to do is sell you the service. Once they lock you in you’re done. They promised me a price. I ended up with a complete different price, horrible service. Not professional at all. They don’t give you a heads up and then don’t explain anything. I don’t recommend it.

Not a great company! They monitor former employees and conduct social experiments. Not to mention, because they have deep pockets, they can influence businesses to give a former employee a hard time. They don't care about the implications of their actions!

It took the technician 4 hours to set up 2 cameras, 3 door sensors, and a few sensors on the window. After setup was complete the cameras didn't work with my internet provider so they're pointless unless I switch internet providers. tried to cancel the contract and now they are requiring me to either pay 75% of the contract which amounts to 1,960 or stick it out with the nonworking equipment for 3 years. haven't even had the service for a full month. completely ridiculous!!!!

I had a few reps try to fix a problem with my door sensor programmed wrong, I asked for a supervisor on 3 occasions and they told me one would call me back within 48 hours, they never did, TERRIBLE Service!

Before you sign up, be aware their system is trash. The cameras barely work—half the time I can't even view them online because I get constant errors. Their account management site looks like it's from 2003, slow and clunky and ridiculously outdated. Worst of all? They randomly charged my account $2,600 for no reason at all. When I called, they casually said they’d “mail me a check.” Meanwhile my account was overdrawn and I had bills to pay! Who’s supposed to cover my overdraft fees and missed payments while I wait? Save yourself the headache and look elsewhere. This company does not care about its customers.

I haven't had any problem with ADT. The other day, I dropped something and my glass break came on and I could not stop it even by putting the numbers in. The next thing I know, it contact my sister and she called me, then ADT called me and wanted to know if everything was okay. So I'm pleased with them. Whenever I have a problem with the system, I call them and they get it resolved. I would recommend them, especially for elderly people.

The service and features are not that bad but this a review of the Remote IQ: do not get one! After two years of being plugged in, I received a notice on the main panel that there was a battery low fault for the Remote IQ unit. Upon inspection, there is no battery compartment, so I could replace the battery, but instead I was forced to call customer service. The only way to replace the battery pack was to send a tech to the house for the replacement at a $150 charge. I was never told that I would incur a $150 expense every two years for new batteries.

Very bad experience when it came time to cancel service. They would not allow me to cancel without first telling them why, what I was going to do next for security, what changed etc. I told them this was outright blackmail forcing me to answer these questions in order for my services to be canceled. Shame on you ADT and the people that work for you. I did not misunderstand anything, every person I spoke to tried to "sell me" the same thing.

I would put less than 1 star if possible. This company is a scam. The sales department offers one price WITH AN ORDER CONFIRMATION email however this company still will not acknowledge it. Nor will they offer cancellation after I was told I could cancel anytime. A complete scam.

My encounter with this company was good until I canceled and they charged me for cancellation. But now it’s even worse because they sent me to collections for 75.00. Seriously. 😒 Date 6/25. Today is 6/26.

I wish there was a way to give a zero rating or I would. Absolute worst customer service I have ever received. So many departments and no one knows what they are doing. What a shame, because they used to be good. I have been with them for 25 years. Cancelled my services due to poor customer service today and wrong or no appointments being booked because the agents on the phone don't know anything and you can't get to their tier 3 technicians. It took 4 calls and 30 minutes of wait to cancel services and no one could give me documentation that my services were in fact cancelled! Wow! Good luck ADT!

On the 24th I had a virtual install for a new carbon Monoxide detector. The installer forgot to use video line, forgot to test for signal, and finally forgot to refund my tech fee I was charged when detector was purchased. Then trying to find out why something was canceled, I was on the phone for 3 hours, bounced around to 8 different people, rudely told at one point if want what I was asking about & thought I already had, to got to goggle and pay for it. Then when I said I would cancel my monthly monitoring because of all the bull I was having to deal with.

I trusted ADT to protect my home, but they failed. After I tried to cancel, I was hit with hidden fees, no call backs, and rude customer service. I felt scammed, not safe. If you’re thinking about getting ADT, please look at other options. I’ve filed a complaint with the FTC and BBB. This company needs to do better. Just to cancel the service, they keep on tricking me. They keep on putting me on the back of the queue. Finally, last associate cancelled the service. Do you want to protect your family and house with such a bad. #ADTComplaint #ConsumerRights

We started to call ADT, but we ended the call. Our smoke detector was beeping. I went up there and figured out replacing the batteries with new ones, and everything was resolved. We didn’t have to speak to anybody. Everything was fine once I replaced them, but I was surprised that we needed new batteries 'cause we hadn't changed them that long ago. But then again, it's the batteries, not the device.

We've had ADT for over 30 years and suddenly our system went haywire with 4 separate errors. At first they sent me a set of batteries thinking that it was a "battery issue" but they sent the wrong batteries. Now I'm waiting for the 4th call with a remote technician who will most likely go through the same procedures as the previous technicians. The issue most likely is that the 30+ year old sensors need to be replaced and that a technician needs to be sent to repair our system. They don't want to send one out.

I’ve been extremely disappointed with the lack of communication and customer service from ADT. We became customers in 2018 when we purchased our home, and we were initially happy and loyal to the service. However, in 2025, we temporarily moved into an apartment while waiting for our next home. ADT informed us that we were still under contract and required to continue using their system—even though it was neither practical nor necessary in our temporary living situation. They sent us a self-setup kit, which was unreliable and frustrating. Two ADT representatives came to assist with installation, but the equipment didn’t work properly with our apartment’s doors. The system simply isn’t compatible with our current setup, and the service they provide cannot meet our needs.

I used ADT for 30 years in my previous home. They provided a reliable commercial system that I could depend on. I moved and chose ADT as a vendor. They installed an unreliable rebranded Google Nest alarm. It is unreliable and randomly drops off the network. I need to be able to depend on this system for my safety and the protection of my home. I contacted ADT and asked for a refund. The agent refused and also refused to let me speak to a supervisor. They are not offering me any viable path to resolution. I can pay for a technician to come out and fix a system that should work. Their new product is garbage and is not ready for prime time. They refuse to stand by their product. They refuse to make things right.

Started with ADT 2 years ago and just recently upgraded my internet and WiFi. Since doing so, I have absolutely no events occur according to Google Home. Tried calling (a 52 Minute wait). Shortened by a few. Neither my doorbell or my floodlight cameras are connected and because I can't reach the one it requires onsite help but I have to pay $60 just for some guy to come "diagnose" the problem. I am obligated to pay for another year despite no cameras and thus giving me less than promised UNLESS I pay.

I'm really happy with ADT. There’s a big difference in how I felt before to now. I do feel safer, not only while I'm in the house but while I'm out. That's a big deal. That's the main reason why people get a home security system. I like it. When I leave the house, I have the app where I set the alarm while I'm out.

I have been an ADT customer for 25 years now. Every time I needed to do something or something wasn’t working right, they took care of it. I worked in sales as an engineer for Cisco, and customer satisfaction is important because I dealt with airports and large division one schools, and I couldn’t have things go down. So, I built stuff very reliable. And it was the same for me. Mike is the best, get him.

ADT was already installed in our house when we bought it and we continued the service. The coverage excellent, customer service is wonderful, and I love their service. I upgraded to get the little phone and my thing started going off beeping 10. So, I called them and they immediately said, “You need a battery in your personal device.” And so, I got the battery changed and it now works fine.

I've been with ADT for 11 years and it has been a reputable company. The installation went been and we had no complaints. Their customer service has been excellent and they're very easy to talk to.

I got ADT when they merged with my Protection 1 system. The service has been the same and I've also ordered new batteries from them. I'd recommend ADT. But they did accidentally trigger a false alarm once when they were testing the system back at their office. It was working, but the cops arrived. I just had to explain to them that it was a false alarm.

I've been with ADT for over 20 years. When the system goes out or needs something done, their customer service has been good. Everything has been positive. The only issue is that I keep getting emails about upgrading my modem even though I already upgraded it.

We've had the ADT service for 20 years. We haven't had any trouble with them at all. Everything's been great. The interaction is usually a phone call. Whenever I've had to call for any reason, it's been resolved. I feel safe with the security I have. It's a reliable system.

I would not recommend. Cameras will go offline for days. I send emails and call customer service contacts and never get a response. They also raised my rate without notice. They were fast to sign the contact and set me up, and the first year was great. Now my cameras go offline, I've followed every online prompt multiple times, to no success. I tried to send an email because I have odd hours, no email is easily accessible and I've heard nothing from the general contacts I found. They raised my rate without contractually required notice. Finally, the AC part of the app will change the temperature ranges I place it in, sometimes overnight so I wake up sweating. Again, I would not recommend this service because the product does not work as advertised (cameras should work) and I never get a response from the company when I call and email.

We bought a house that already had ADT and we've had them for eight years. During that time, we added some emergency buttons and changed the battery. We also had one situation where it wasn't working correctly and we got it fixed. ADT has been very responsive and good. Their customer service has been satisfactory.

I’ve had a good experience with ADT. The only technician who came out was the one who hooked everything up. After that, when I had problems, I called them and they walked me through it with my little monitor. I’ve received good customer service from them.

I have been with ADT for almost 30 years. I started out with Brinks, and then Brinks became ADT. Over the years, we’ve upgraded a little bit and have been okay with it, satisfied even. But ADT is getting expensive. It goes up and it goes up too often.

I’ve had ADT for 30 years. The customer service has been pretty good, except ADT doesn’t have anyone local up here to respond. Sometimes it takes two or three weeks before they can find a technician. Evidently, ADT doesn’t have enough employees.

I chose ADT based on recommendations from my sister and my daughter, even though they live in different places. I like the doorbell and being able to see the perimeter of the house. So far, it meets my expectations.

I’ve had ADT for 30 years, and they respond very well. As a matter of fact, I was actually going to call them today because they didn’t receive a signal from my system, so they contacted me. My favorite parts are the alarm system and the camera. I can’t compare ADT to anything else because I’ve never had another service.

ADT bought out Protection 1, so I became part of ADT. It’s been a while. We got that notice years ago. ADT helped me change one of my sensors. I like the remote option. Instead of sending someone out and charging me, they just walked me through it.

My family has been with ADT for over 20 years. Their customer service is very good. They also have a very good website and excellent product manuals.

I'm looking to put a video bell on the doorbell, but I haven't decided yet.

I asked our tech guy at work what company he could recommend. He said I can’t go wrong with ADT, and he was right. It’s been more than I expected. I’ve had a great experience with them, no problems at all.

Many years ago, we had it at another house that we own. I like the service, and I like the response when the alarm goes off. I just felt very safe with ADT, and I didn't do any comparative shopping. It just came out first on my list.

I’m not sure whether we’ve had any upgrades or not, but I’m satisfied with what we have. If someone would ask me about ADT, I would say sign up.

So far, my experience has been good. I'm satisfied with the package I received. I actually called them up maybe a year ago and asked if they could give me a discount, and they adjusted it.

Part of my job is to work with physical security, so I was checking different vendors for the business side of things. That brought me to ADT for the home and I’ve been their customer now for a very long time. It is easy to use, and if you have a problem, the support is fantastic. Those are my top two things. And my favorite feature my favorite is the reminder to set the alarm. We have it easily set up with alerts if we forget to set the alarm, which has happened.

The service from ADT is really good. Any time I call them, they answer me very good and I’m satisfied. I’ve had them for many years and when I get a thing on the computer asking me how I feel about them, I tell them that it was a really good experience.

Every time I’ve spoken with someone from ADT, they’ve been courteous, knowledgeable, and very helpful. A couple of months ago, I talked to them because my doorbell camera was knocked off and broken. I had to order another one.

I’ve been with ADT for 18 years. Their technicians are very good. I also did appreciate them working with me on lowering the price.

When I've had problems, ADT fixes it right away, either by sending someone out here or walking me through it on the phone. I just had some security upgrades and there's no problems. The technician was friendly and professional. Quality is good too. I'm happy with everything. I've been with them a long time and most of the people I know also protect their homes with ADT security.

I used ADT through my business for years up in Tennessee. Their customer service is okay. The system seems to be working fine. I’ve been dealing with alarm systems for the last 50 years, and it's just a part of life.

I’ve had them since Protection 1 was bought out by ADT, so about 25 years. The techs are very good. I had a problem with one of my sensors and they told me how to deactivate it and still set the alarm for the rest of the house and it was easy. The system is excellent. I would tell people that ADT is the way to go.

I asked some members of my family what kind of service they have for their homes. One of my boys said that ADT would be my best bet, so I went with that. When I first called, they asked me what kind of service I needed and why I was switching. I just told them I'm trying something a little bit better. And the system is better. It's easier for me. The installer also suggested some things that I hadn't talked about on the phone when I first called. He told me how much better it would be for me to have those extra things, so I went ahead with his suggestion. I've been satisfied with it. It's just what I needed.

The system is reliable and customer service has been responsive. When we've had something occur out of the ordinary, they're very quick to have someone come out and correct the issue. The technicians are always pleasant, respectful of the home, and they make sure we understand what's going on and what they're here for. I'm pleased with it. That's why we've been with them for 50 years.

I’ve been with ADT for five years. Their customer service is available anytime, and they get it going for me or at least have to send somebody out, so I have no problem. However, they could get better equipment than what they got because it keeps breaking down or it doesn’t work. Lately, they switched to Google, and they’ve been having trouble with them, but they have it ironed out.

They work with you on the bill. If the rates go up a little bit, they give long-running customers an opportunity to get a lower rate.

While I have been a loyal customer and their system is fine, they should look into giving discounts for seniors.

I added the cameras later because I didn’t have internet that would hold at the time, and I wish I had done it at first because it would have been free for me. Now I have to pay for it, but it’s been very good. It alerts me all the time, and that’s what it’s supposed to do.

Customer service was fine. They were punctual and gave explanations, and everything was to my satisfaction.

We had ADT for every house that we had. Their customer service is great. I haven't had any technicians come out because I just talk to somebody on the phone and they fix my problem whenever I had one. This morning I forgot to turn the alarm off. I hope there weren’t any police being sent out.

The reason why I got ADT was because I moved. I had two houses in two different states at the time, and I had ADT in both of them. And I didn't realize that when I sold the other house, I had a three-year commitment. So, in my billing, I saw two ADTs. I told them I sold that house and they said I was still under a three-year contract. That got rectified. I bought it out. So I only have the one out where I live now.

I have been with ADT for a long time, and I get excellent service. The technicians work with me and ask me what my concerns. Then they explain and show me how to get things done. Everything is right on the button.

The ADT people who come out from time to time for service have been excellent. The boots-on-the-ground people are very good.