ADT Reviews
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About ADT
ADT is a home security company offering 24/7 professional monitoring nationwide. It offers individual security devices, prebuilt security systems and customizable systems with equipment like cameras, motion sensors, door or window sensors and smart home devices. You can also get your system professionally installed or install it yourself.
Visit www.adt.com/new-media/home-security- Variety of equipment to choose from
- Customizable packages
- 24/7 professional monitoring
- Nationwide availability
- Integrates with Google Nest smart home devices
- Some plans require a contract
- Shorter warranty than some competitors
ADT Reviews
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Reviewed March 7, 2001
I had ADT install a security system in two of my houses. They were both faulty. Neither house was being monitored. After months and months of calling them with my complaints they finally agreed to remove the systems and release me from my contract and also to refund all monies paid. I even have a letter from the company president that states this and it is dated March 8, 1998.
Even after the system was removed they still kept taking the payments out of my bank account. They did this for many months. Also the police were sent to my house for no reason and I was charged by the police dept. for a false alarm. I am a diabetic and the stress and frustration has aggravated this condition.
I try calling and they tell me they will settle this matter but after I hang up the phone I never hear from them until I call again and get the same response.
Vincent should stop calling and start writing. He can send a certified, return-receipt-requested letter, reminding ADT that it has previously agreed to refund his money and stating that if he does not receive payment within 30 days he will institute legal action. Ideally he should include a copy of the letter he received from ADT. If ADT doesn't pay up, Vincent can sue them in Small Claims Court.
Reviewed Feb. 13, 2001
A sales representative came to my home as he was going from door to door. He told me that if I placed their company's sign in front of my house, that they would give my a home security system free of charge. All I had to do was to sign up for the service, and that if I didn't want the service later on, that I could cancel it at any time, and that the company may either take the system back out, or let me keep it.
What he didn't tell me is that after the three-day cancellation date if I decide to cancel the service, that their contract says that I have to pay them 75% of the remaining service charge for a three-year contract. I called the company a few months later because my mother didn't like the system, and she didn't use it. I sent a letter of cancellation in November. Then I found out that I still owe them $742.00. I believe this is contractual fraud, and that I have been deceived by ADT Security Services, Inc.
Hello. We're sorry to learn of this disheartening experience. Our team would be happy to assist you. Please email a copy of your review/concern, along with the phone number and address associated with the service to AlwaysThere@adt.com. Thank you.
Reviewed Jan. 1, 2000
On 08-10-00 at about 6:13a.m., I received a call from ADT stating "the store alarm had went off and entry showed at zone 1 front door". I asked if the police been dispatched and the lady said yes. Because i was at least 40 minutes away, I called the police department and the officer told me that the burglary occurred the night before and the alarm company said they could not reach me, so the police secured the building as best possible.
When i arrived and went inside the business had been burglarized and i called the police out so they could take a report. The officer told me again that this occurred the previous night and the alarm company said they had no way of contacting me. I told the officer that three different telephone numbers are listed with the alarm company.
The loss was estimated at about $1,000.00. I then called ADT to find out why I wasn't notified and spoke to Marty. She said I was paged and no return call came in and then she connected me with Kim who read over the log and said that proper procedure was not taken, all the contact numbers listed should have been called.
Kim said she did not know the procedure to be taken next but there are some people who need to be trained on this type of situation.
Hello. Our sincere apologies to learn of this disheartening experience. Our team would be happy to review this further to assist. Please email AlwaysThere@adt.com with additional information. Please also include the phone number and address associated with the service. Thank you.
ADT Company Information
- Social media:
- Company Name:
- ADT
- Year Founded:
- 1874
- Address:
- 1501 Yamato Road
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.adt.com
