ADT Reviews

Customer service is excellent. The two people who came to my house were very nice and professional, which is very important to me. We felt really comfortable so everything was all right. My only problem is that my internet is not reaching all the way in my house so one of the panels usually gets kicked out of the internet. But it has something to do with my house but not with the equipment.

We have recommended ADT several times. The ease of operation and just being able to view everything with our cameras were the highlights of our experiences. We have been with them for several years now. We first got them when they offered a special in the mail. They have great customer service and the installation was also good. Everybody's been very helpful.

I’ve had ADT for almost two years now and I’ve had no problems. I did have to contact customer service once, and they came out and replaced a device on the outside of my home. They took care of it and I feel safe.

I went with ADT because I was more familiar with them than the other providers. I’ve had them for over five years now. The system is good, although we do have issues with our cameras from time to time. But when our cameras do go down, we just call in and troubleshoot it over the phone, so it's all good. I’m satisfied with everything except the price. My monthly bill is in the $80 range, and it seems like it keeps going up. I wish it was a little lower.

I’ve been a customer with ADT since 2014. Their customer service has been wonderful and the technicians they send out to my home are amazing. They’re patient, they know what they’re doing, and if I’m having trouble figuring something out, they take their time to show me what to do. They stay until it’s done.

I compared ADT to a couple of other companies when we moved, but ADT was more recognized and the price was roughly the same, so I went with ADT. Their customer service wasn’t just trying to sell. They asked about my needs and said, “Let me see what I can fit you into.”

I just got ADT a few months ago and I love it. The customer service is really good and the rep was very pleasant and informative. I would recommend them.

ADT customer service is excellent and I’m impressed with their quick response. I would recommend them.

I’ve had the system for a long time. The installation was good but the installer put in sensors that he wanted rather than what ADT usually uses. These are flat and very small. If I need to replace them or if I go online and have questions, the reps can’t answer. So I needed another sensor for a different door and they sent me one that’s completely different.

The little interaction that I’ve had with ADT are fine and we’re happy. The system keeps my house safe and the quality is up to par. The reps are very supportive too.

When I bought the house in November 2021, ADT was recommended to me. They came out and did everything because the house was a brand-new build. The only thing I added was a security camera in the backyard but everything else was part of the package. The price is okay and the app is excellent too.

When we moved into the house, ADT had people out in the neighborhood, so we chose them. ADT people on the telephone try to help as much as they can. The response is excellent when I set off an alarm, and if we had an issue, they came promptly if someone indeed had to come out.

My camera works well and everything’s good. It works and does what it’s supposed to. I would recommend.

I learned about ADT through word of mouth. When I moved out here, there wasn’t that many houses and ADT was the main warranty provider. Their package is good and I’m satisfied with it. And I could use another camera for the back. They keep going up on the price, but other than that, I like it. I have good experience with them overall.

ADT came out to my condo for the installation of a basic alarm system which took less than 30 minutes. The control app is okay. I use it to arm and disarm the system. And that's basically all I do. Since I just got the monitoring service, I don't have any interaction with them unless I had a false alarm or something. They've always been helpful. When I was getting close to the end of the contract, I actually called them to find out what my options were, and they renewed my contract at a slightly lower price.

I've been using ADT for years, since I've moved into the house. Their customer service and the quality of service has been good. I never had any issues at all, especially when my alarm goes off sometimes. I press the wrong button, then the alarm goes off. Then I have to call them up and tell them. They're very helpful. Any time I'm having a problem with my batteries and to redo the alarm, they walk me through it. The alarm is pretty easy to use. The only thing they did, which I didn't like, was they gave me a free doorbell camera, but they wouldn't install it unless I pay $100. I thought it was free together with the installation. I'm not handy, so I returned it. I was so angry.

I have received good customer service from ADT over the 20 years I am with them. Their technicians are excellent.

Customer service has been great. They were very nice and got things done, but they were very confusing, especially with the payment plan, because we didn't know certain things like who we were working with. Eventually, we finally got the ball rolling. The installation team was very knowledgeable. A lot of times, However, when we come into the house and the alarm is on, it doesn't come on until we're halfway in the house. It's supposed to alarm as soon as the doors open and someone enters the house. We don't know if it's the batteries or the sensors need changing.

I received a low battery warning, and my control panel stopped working. On 5/14/25, I called customer service, and they told me I needed to take the battery to an electronics store. After visiting three different stores with no luck finding the battery, I called customer service again and asked if they could mail me a replacement. The agent placed the order but then launched into a sales pitch for Asurion. I politely declined multiple times, but she kept pushing. I finally had to hang up.

Some ADT representatives were doing the rounds in my neighborhood when I moved in, and I immediately signed up for the service. They came back to install it and it’s been good. I’m very satisfied with the package I have.

ADT is simpler than the previous service I had. Their customer service is also good. I was kind of impressed that they would help me troubleshoot it over the phone. And then they would mail or FedEx the needed components for the repair. And that worked really well. And when I set the alarm by accident, their response time was fine.

I’ve had ADT for maybe five years, and they’ve been pretty good and helpful. They were always able to answer our questions. And for the most part, everything is working properly. Their online service is also easy to use. Their price seems to go up a little bit every now and again, but it’s all right.

I’ve had ADT for a lot of years now. The customer service is excellent. The operators listened to my concerns and came up with a remedy that solved my problems.

I've used ADT for my business and my house for years. My favorite feature is their timely fashion of showing up and doing their job. And whenever I have had to speak to anyone, it was great. I have no problems.

The last issue I had was one of the sensors being replaced. At that time, I had all the new batteries put in. Everything’s working fine now and I had no complaints. I like the doorbell camera where I can see who’s coming to the front door, and I had no issues with the quality.

I had Power Call and they merged with ADT when we built our house, so I just stayed with them. The response time could be a little quicker. When we set it off by accident, by the time we got it turned back off and sat back down, they called, so it wasn't that bad. The customer service reps were very experienced and friendly. Every time I've had a problem, they were always on time when the appointment was to be. I have no complaints.

We've had ADT since we moved into our house. It's all set up in here and it's been okay. We had a wired-in smoke detector go off and we could not get it to stop. The battery was dead and we could not get it to stop beeping even after we took it out. We had to contact ADT. We weren't terribly overjoyed when we found out that to replace it, was going to cost us over $300. It was ridiculously expensive, and it had to be done by a service representative with a minimum $100 house call. Another thing was we never had the technician. It took another phone call to bypass that one smoke detector in our house in order to get our system back online, and that was a major effort. We no longer have that smoke detector connected.

I’ve been with ADT for about five years. When we bought the house, it had ADT and we kept it. I'll tell others I’ve had no problems with it.

When we moved into our house, the gentleman from ADT, a well-known name, came to the front door. I like ADT’s system and it seems to work well. It gives me plenty of options. My husband lost his little emergency device that he wears around his neck. They were very helpful in getting us another one. Of course, we had to pay for it, but when it didn't show up the first time, they tracked it down to make sure we would get it the second time. That was very helpful. Also, my husband set it off in his sleep, and they called immediately to make sure everything was okay. I was very impressed with how quickly they called.

Called to cancel because I got a different company. The employee put I called and said not to charge my card because there was a problem with my card, which was not true. Of course now a charge showed up for two months with them saying they cannot refund my money. This ** company train their employees to do anything they can to get extra money. The one thing they do not do is provide good customer service.

Let the consumers beware of ADT fraudulent billing after termination of service with the company. I have been with adt for over 8 years. I terminated my service and auto billing May 30. Adt auto billed my account for another 2 months in advance without providing a single day of service. I complained this fraudulent billing to their billing department. However, they refused to credit my account back for the fraudulent billing for unprovided service. I was left with no other choice but dispute the fraudulent billing with my bank. I do not recommend adt to consumers looking for honest and reliable home security services.

Never never never again. ADT is a completely predatory company. The sales pitch was done very aggressively. When I tried to cancel within the 3 day waiting period, I was told that I could either wait for 150 minutes on the phone or be called back the next day. They never called, and when I tried to call in, the wait time stretched past their open hours. It was impossible for me to cancel within the three day period. Then you have to buy out the rest of your contract, but we didn't have the money at the time. The sales rep didn't even deliver all of the equipment in my contract. So it sat unused for a year while ADT billed us. The one time my wife turned it on when I was on a work trip, there was a false alarm at 1am, waking my wife/newborn, and having the cops come check things out. Don't sign up with them. It's not worth it.

Very disappointed. Poor service. Expensive 3 YEAR Contract for State Farm "discounted" package which only monitors door l, smoke alarm and water leak. I signed up after having my e-bike and utility cart stolen off my carport. State Farm covered - deductible and told me I would get a discount if I had a security system. I had gotten a quote a few months before that included video surveillance. Sadly package installed did not contain what I needed and is too expensive as an add on. It was right before Christmas when I had it installed and with holidays the 3 days free cancellation passed before I realized this service was worthless for my needs and way too expensive - over a thousand to upgrade for exterior camera plus additional monthly fee. Over $400 to cancel.. Stuck in a worthless contract. Don't make my mistake. Don't use ADT.

Does anyone know where I can file a complaint about this service other than with them? I have incomplete service and they refuse to finish the installation free of charge. The house was in construction when they come for They came to do the installation and well, they didn't do it as it should be. Now that we're moving, they want to charge another fee to finish installing the cameras and so on. It's not fair. We've been paying for a service without receiving it, and yet they still want to charge more.

Horrible experience!!! I do not know how they treat their customers that badly. The sales person (RAJ **) lied straight to my face. Sold me something I’ve not asked for, then ignored my calls and texts, ignored voicemails from his colleagues. Technicians who came to my house to solve the issue! Customer service is a waste of time. Just keep on transferring you from one department to the other. What a headache and a scam. Please avoid and save yourself some time and money.

NEVER AGAIN! I overpaid them by accident on automatic billing. Their service rep could care less and kept speaking over me, didn't let me speak to manager and will NOT REFUND ME MY MONEY. Honestly the big companies keeping money from us like that.... Should be ashamed of themselves.

I’ve never had any problems with ADT. Everything’s worked with me. Sometimes I would think I turned the alarm off, but I didn’t. When the alarm went off, their response time was very quick. Any time I’ve called, they have been terrific and helped me out with any little problem I’ve had.

ADT has such a good reputation, so when I bought my new home, I had them come out and install a system. I’ve been very happy with ADT. They’ve been wonderful. The few times I’ve needed them for something, the response was very fast. Just excellent. Your technicians are excellent also.

I’ve been with ADT for 32 years now. They actually bought the company I was with before. Over the years, the customer service has been excellent. The technicians are really good, too. They always explain what they’re doing and have been very respectful of the property. Back when we were closer to COVID, they even wore booties and masks. They even check ahead of time to make sure there aren’t any pets in the house. They’ve just been very respectful.

Some time ago, my battery was going out, and ADT sent me a battery, but I couldn’t figure out how to put it in. They told me if they would send a repairman, it would cost me X amount of dollars, but then I told them how old I was, I’m 82 years old, and they waived that fee. One time, I also called to say that their bill was too high, and they also reduced the payment.

I’ve been with ADT for 25 years and the service has been very good. Any time I've called them about something or if for some reason I wasn’t able get into the house soon enough to turn the alarm off, they immediately called.

We like our D.R. Horton from ADT. But the CO monitor in the main bedroom kept going off. Then somebody came and replaced it and it’s doing it again. I have to go and reset the system when it happens. Their response time is great. Also, we would like to have another exterior camera but other than that, everything’s been good.

The customer service was excellent. They resolved my problem. Overall, I’m satisfied with their service, and I’ll recommend ADT.

Over the years, my experience with ADT has been positive, especially when it comes to customer service. Whenever I had inquiries or needs, they met them professionally and amicably. When it came to installing or changing equipment, the process was seamless and effective. The installation team did leave a pamphlet for any further reference, which was appreciated. I found the service to be reliable and would describe it to friends as such. Regarding costs, I found the pricing reasonable, rating it around a 4 on a satisfaction scale. Their monitoring system, which can be accessed via a phone or computer, is extremely user-friendly—I'd give it a solid 5 for ease of use.

Overall, I’m very satisfied with ADT. Customer service has always been helpful and I'm happy with them. The system accidentally set off when my other daughter forgot the password, but the response time was impressive.

I started with a different company that eventually evolved to ADT in the ‘90s. I've had work done at the house, so along the way, several things did get upgraded. Since ADT took over recently, nothing new has been done other than my billing has changed. I've had no problems. They've always been very helpful. I think they're great.

I’m satisfied with ADT. Their service has been fine. I had no problem with them at all. Their customer service has also been good. They responded immediately whenever I had a false alarm. And their price is good now because they finally gave me a senior discount.

I’ve been a customer with ADT for 10 years. Over the years, the customer service has been really good. Every time I’ve had an issue, I've never really had a technician come out to my house, it’s been something we could do over the phone.

ADT is reliable and has good quality, which is why I chose to use them as my home security provider.  My system is working well, and there’s nothing to be improved, other than the normal wear and tear on the keyboard, because it gets stuck sometimes, but it works.

Having been with ADT for almost three years now, I've had a great experience. I accidentally set off the alarm once, but the response time was quite satisfactory.

I only had to call them once in five years. They sent me a battery, and then I couldn't get it in. So they sent somebody out, and he said, “Well, they didn't give you enough cord here to change the battery to get the case back on.” I said, “Okay.” So, they fixed it, and it was all set.

ADT is a great company and we're really pleased with it. We’ve had it for as long as we've owned this house, 25 years. Customer service has been excellent. Most of the time they handle whatever from wherever they are. We haven't had any problems.

I’ve been incredibly frustrated with ADT’s billing and customer service. For months, I’ve been told that my auto-payments would go through after I re-enrolled. Every time I followed up, I was assured it was taken care of. Despite doing my part, the payments never processed automatically, and I had to keep making them manually.

We had a builder-installed (from 1997) inactive wired system in the house we moved into. Everyone at ADT Sarasota gave us excellent service, met our needs, and did a great job. They were able to use some of the old system and combined it with newer technology, which saved us some extra expense. Vinny, the installation pro, did the best job ever. He was meticulous, patient, friendly, knowledgeable, and wouldn't leave until we understood everything we needed to know about the system. We are very happy with ADT!

I had a complete security system installed and there were many mistakes made when installed, not the least of which was that the main control panel didn't work at all. When I made ADT come out and fix it, they broke the control panel for my HVAC system which I've been battling them to get fixed. They have provided HORRIBLE customer service, not the least of which is trying to charge me for the visit to come out and fix the control panel that was not working since its initial installation. I could write a book on all the issues I've had thus far and the horrible customer service they provide, but I will limit my comments to the foregoing. I DO NOT RECOMMEND THIS COMPANY.

Worst customer service. I called to cancel my account. Instead they offered me 3 months of free service to keep my account. I agreed. I was charged for 2 of those months. I called to get a refund. Someone I spoke to said they would process the refund. I said I wanted to cancel my account. They said to wait until my refund. 2 weeks later no refund and now another months charge. After an hour and a half on the phone they say the best they can do is give me an account credit for future service. Even though they took money I didn't consent to! STAY AWAY!! They have the worst service and will be so scammy trying to keep you on. AWFUL!!!!

The agent who sold us this bill of goods neglected to share with us that their warranty of 90 days was not inclusive of faulty equipment. So a component of my equipment failed on day two of the warranty lapsing and I was informed so sad too bad. Even if they would replace it there would be a service call plus time of repair from the tech. Best read the fine print before you go with ADT. Unfortunately I have no recourse and am stuck with equipment that doesn’t work and a service I can’t get out of until the end of the contract.

We have had an ADT alarm system for 13 years. Occasionally the cameras need a reboot. I just want to say that I LOVE ADT's customer service. Every single person has been respectful, pleasant and easy to understand. I never hang up without my issue being 100% resolved. Thank you!

It took 30 sec to reach the first agent on the phone. When I explained I wanted to cancel, she proceeded to put me on hold for 38 minutes. Then the next agent said she had to go through “mandatory” disclaimers in order to cancel. More offers and threats of what I will lose, and 60 minutes later, she then told me it would take a month from this date to cancel and that I owed $54 dollars in order to cancel. If I could give negative stars, I would.

My contract came to an end and I requested to cancel the service. They delayed and kept on charging. Now after couple of months they are processing my refund. Hope they process it this time. Bad experience.

I will NEVER use ADT again and would not recommend anyone else to start. If you start the service you can't get rid of it. I called over 2 weeks ago to cancel my service because I am moving out of state. I left a call back number because of a 15 minute waiting time on my call. They NEVER called me back. Then today I called again to cancel the service after going round and round about just wanting to cancel and not needing new service, I asked for immediate cancelation. She advised there is a 30 day cancelation and I would have to pay for service until June 26th. All they want is to get more money out of you for nothing. Again...think twice about using this service.

The service is awful. And to get help is gonna take over two weeks for someone to come out.. I wouldn't recommend them. They said they service my area and now it's going to be out two weeks. Not a good company anymore.

I signed up for Alder, had no idea. I was signing 5 year term, they told me I can cancel any time with no penalty. Then I get bought out by ADT. I have no say. Alder would replace free if your device dies. ADT does not. They charge the battery. Per sales, you pay for 5 years monitoring and devices. I am stuck and they take advantage of me and my situation with my dementia mother.

I had 4 cameras installed at my house. I wanted the main camera to be on top of the garage since it has glass doors. The 2 ADT reps that came said they can't install it there to make things easy for them. I called my sales rep Raj **. He agreed to move them. After 2 canceled appointments from Adt which I took off from work. The 3rd appointment on May 12 they said they will charge me which is not my fault. I have left several messages, text, voice and email he will not respond to any of them. This is very bad customer service!

Some of my cameras keep jumping to an old wifi network from my previous internet provider and I have to pay for a tech to come out to fix each time. ADT has not offered any explanation as to why some of my cameras does these when the rest stays on the current wifi.

My experience with ADT has been nothing short of horrific. What should have been a professional and secure engagement turned into a nightmare of unprofessionalism, disrespect, and shady business practices. From the beginning, customer service was virtually non-existent. Communication with their representatives was not only frustrating—it was eerie and at times even mocking. I felt completely disrespected and ignored as a paying client. Basic courtesy and professionalism were sorely lacking in every interaction.

ADT is a company that uses fraudulent business practices to get money from customers. In my particular case, I signed a two-year contract, which I honored by paying in full annually. After the first two years, I tried to cancel my monitoring service and account but was asked to try again for a very low annual price. I accepted to try one more time and paid in full that year. The end of that annual period was May 2, 2025. A few weeks prior to that date, when I received the bill for the following year, I called the company and canceled my service, saying that I was not going to be paying the next annual fee because I was canceling my service. I was told by the agent, Malachai, that my account was paid in full, canceled, and I had a zero dollar balance. This was after I was told that someone had changed my contractual end date to May 2025, alluding to the fact that I still had a contract.

My parents actually had ADT years ago when they were still alive down in San Antonio. And so, I just moved up here to Dallas about two and a half years ago. I bought a house here. And I definitely wanted to get security set up in it. And ADT is the first thing that popped into my mind.

I went with ADT because they came to my door and did a free installation. I had just moved into the house. I just finished moving in, and the guy came up and knocked on my door and talked me into it. And then the area manager came by and did the install. It’s been three years since. I haven't had to really use it yet, but I feel a little bit safer at night and when we go on trips that it's still in the house. I use the phone app for it.

Having been an ADT customer for around 15 years, I can confidently say my experience has been nothing short of exceptional. Their customer service is spot on. For instance, I remember being in Hawaii last year when my alarm system went off. In the middle of the night, they promptly called and dispatched the police to my home. I've never encountered any problems with them. Overall, I’m more than satisfied with ADT's service. If I were to rate my experience, it would definitely be a 5.

I’ve been with ADT for a few years now. And I chose them because my mom dealt with them for years. I had a great experience with the salesperson who worked with me, and I got the package that I needed. The installation was also quick, and it was a good experience.

ADT had the signs to put up, which made me decide on them, and I just stayed with them. The system works well overall; however, I'd love to see improvements in pricing. Over the six or seven years I've had them, there have been price increases, and while I do get notified in advance, it's something that could be better managed. If I were rating the service quality, I'd give it a high score, but just a two when it comes to how the pricing has evolved.

We’re very happy with ADT. We’ve been with them for about four or five years. We left at first because of the cost, but the cost benefit wasn’t really there, so we went back, which is a testament to what we think about them.

I like ADT’s service. Right now, everything is good with the system. The only thing is, when I spoke with one of the reps a month ago, I asked if I can get new stickers because the one on my doors fell away probably during the rain a few months ago. She said, "I will send it," but I didn't get it.

The response time and the quality of the ADT system is good. However, it takes a long time to get through a call to access the recording. It would be better if they had people answer the phone quicker.

I like my ADT service. I’ve set off the alarm by accident, they called me and we figured it out, so the response time was very quick, efficient, and customer service was wonderful.

We start the contract with ADT because they gave us free product when we bought the house. They sent someone to the house, made all the installations, and they explained the system to us and showed us how it worked. Overall, I like the system and the quality is good.

I love ADT. The customer service has been great. They are on time and informative. I really enjoyed ADT. I could slam a door, and they'll call me to see if I'm okay. The experience has been great. Everything they have done from installing cameras and everything has been great and on time.

ADT is a bad company to deal with. I dealt with them once before this time and when my alarm went off they were sending to my old address even though I had updated to my new address. This time they damaged a portion of the attic and garage panel, while installing a camera and have been trying to have them come by. They said they would pay for the fix and I can get the one to fix, but they won't return my call to let them know the cost estimate. They keep pushing me aside, not returning calls, pushing me over to someone else that is going to show up and they don't. I'M SICK AND TIRED OF IT!!!! Open to suggestions on what to do! If I could have given less than 1 star I would have!!!!

Just recently got my ADT installed and two of my smoke and co2 detectors randomly alarming. Have to keep calling them to get it check or replaced. I even got the fire dept checked for co2 but there is none. I had one replaced but the other one just suddenly went off again without any legit reason, I know because parallel to it I have the builder's detector and it's not alarming. Then I called them about it, they’re telling me that I can’t returned it, not if when a technician can service it. Then a technician came and just asked me if I just want it removed then I told yes I want it removed but I was told that, "You have to check if it's faulty to be able to return it." He just told me, "No you can still removed it. Just call someone to dismantle it and get account credit for it," he even talked to his manager on the phone to check.

I like ADT's service. Everything has worked, nothing has gone down, and they have been receptive if I had a question on the phone.

We've been with ADT for seven years. I would probably say just their presence in the Atlanta area for the last 50 years or whatever it is.

I’ve been with ADT for close to 20 years. When I first got it, it was a basic system on my doors. The installer explained everything to me, showed and told me what he was doing when he installed it, and was polite. It was a simple system then, but now, it's a little bit more complicated as time has progressed.

I’ve been a customer of ADT for 30 years. My neighbors referred me to ADT because they had it, and things have worked well, so we’ve had very little interaction with customer service. We’ve upgraded the system one time, and a repairman came out a few weeks ago to fix some things that weren’t working. He did so efficiently and quickly. I just use the keyboard to control my ADT system, and it's pretty easy to use.

Having been an ADT user for around 15 years, I can share that my experience has been largely positive. We've utilized ADT security services at both of our businesses and even at home. Over the years, their service team has been consistently reliable whenever they've come out for installations or any system servicing. I truly have no complaints about that aspect. When it comes to responsiveness during faulty alarms or signal losses, ADT's promptness ensures my peace of mind, though I would appreciate improvements regarding late-night alerts due to equipment failures.

I have ADT for over 20 years and they have always been very accommodating. I got them because I was broken into and my dad decided on getting them. I’ve moved three times and they come out to install the system. Their customer service has always been very positive. They've always fixed my issues or put in the new equipment. I use their app, keyboards and the clickers. I would recommend ADT. Any problems I have had, they have resolved for me very easily.

When I first bought my house, I was looking around and I saw everybody on the block had ADT and I couldn't sleep till my house was secure. This is the third year that I have it. Their sales person came to the house and installed the system the same day. He was great. I set my alarms using the keyboard inside the home. There was a time when I had to call them when I was asking about batteries.

I had had problems in the past with my alarm just going off, and it was annoying. I told ADT I would leave if they don't take care of this, and they were like, “Oh, no, no, no.” I've had great service. With things going up, so it went up. But I need security, so I've got to pay. I had some problems with the install. I even called, but I did it virtually, which was fantastic. Nobody had to come out and I wasn't charged. I’ve been with ADT for eight years so it's been a while. ADT was the best that was offered to me during that time.

We’ve been with ADT since February, but my parents had ADT back in the day. The salesperson wasn’t great, wasn’t really pushing to get it done, but he was all right. The installer was awesome. He was friendly, patient, and didn’t try to rush out. He made sure everything was done to my liking. We’ve been very happy with the service.

Beware! ADT requires a 36 month contract. We sold our Florida home after 2 and a half years with ADT (we had a different security firm before that). We are moving to our other home which already has ADT. Even though we had been loyal customers at the continuing location, we were charged $481 for early termination of the Florida home. We were never told there was a 36 month requirement and, yes, I am sure it is the contract. However, the print on the contract is too small for us (we are in our late 70s) so we never saw it. Their fees are outrageous.

Decided to not renew my contract with ADT, which expiring in a couple weeks, so I called the customer service number to inform them. For 10 or 15 minutes I had to keep telling her that I just want to not renew and she keep asking several irritating questions on why I was not using them anymore. I finally had to hang up after her persistent, obnoxious questioning, which was personal and none of her business. I actually thought I was being pranked it was so bad. Terrible customer service.

Our experience with ADT has always been excellent. We have had the service for a number of years in our condo. Any time we’ve had even the littlest hiccup, all I have had to do is call, and I have gotten either the answer over the phone or a technician has come out and solved our problem for us. They have always been very cooperative and helpful.

Twenty years ago, we were going to Texas to see our son with a new grandbaby. It was winter and in Minnesota, pipes break. We wanted an alarm that if the furnace went off, my son who lives in Minnesota could come. That’s why we got ADT. We’ve never had any problems with them and we just kept it.

Hands down WORST. Customer. Service. Ever! Get your security elsewhere. We are long time customers of theirs and they treated us horribly in the end. After years of loyalty when it came time to cancel our service they bounce you from dept to dept and keep you on hold forever! You have to explain to a new person every time they transfer you. In the end they charge you an arm and a leg to cancel your service!! Do NOT work with them!!

I find ADT superior to my prior service I had for 30 years. They were getting outdated and ADT was very effective. The initial customer service experience was excellent. I was happy with it. The install was also effective. They were able to use my existing contacts from my prior system and install some new ones to give us broader coverage. They forgot to connect one contact, so I had them come back. But they got back immediately and the service was very great. I recommended them to my two daughters and both of them have gone to ADT.

ADT acquired my existing alarm service, which I have been using for 11 years, and the transition was smooth.

I chose ADT because I knew they had 24‑hour monitoring, and it was easy to connect with them. A salesperson came and did a short presentation, and they had a special offer for joining. It looked good, so we decided to go with them.

We had ADT 15 years ago. The customer service was very helpful. Through the years, ADT has updated our equipment and it has been a positive experience.

I’m very happy with ADT. Their customer service team is responsive. They’ve come in and done a few things. We’ve been with them for over 10 years, and in this day and age, we need security to secure our homes.

Quick update for context of how bad you are. 1. Ordered a battery for a motion sensor. (Can't get it back together as it is very old.) 2. Called for service and the service guy changed it, overcharged me, but it's not fixed on the alarm panel. 3. Let the tech use my bathroom and suddenly I have a bathroom tamper message that will not go away even after being on the phone with you at 1am for a long time. 4. Was promised I would get a call and a senior tech would be at my house on Monday. 5. Sunday I called you and there is no appointment set, I was told to hold on and you hung up on me and never called back. 6. Monday I call and they want to send someone out in a few days.. (I was told a manager would call me in ten minutes. Still nothing!) I am moving on from a company that lies, overcharges me and hangs up on me.

I never write reviews, but ADT has pushed me to speak up. I’m a disabled veteran, still serving under official military orders, and ADT’s treatment of me has been nothing short of disgraceful. Despite providing my orders, they refuse to cancel late penalties because the “created date” on the orders wasn’t recent enough. That logic makes no sense to anyone who’s served—we don’t get our orders the day they’re created. Sometimes it takes months to even see them. But ADT doesn’t care. Not to mention that they are quite literally breaking the law according to the “service members civil relief act” SCRA.

I have been with ADT for about six months. The customer service was great. He knew what he was doing and helped me out. It was all good, and the price was not too bad.

I’ve had the same security coverage with ADT for the last 20 years. Over the years, they’ve done some upgrades for me, and whenever they come out, they explain what they’re doing. The customer service has been outstanding.

I had ADT installed a long time ago. The process was pretty smooth and the tech was cool. Everything was pretty good. They showed me how to use everything once they finished installing. I would recommend them.

I chose ADT because they’re a reputable company, the price was right, and they have good service. When I signed up with them, the process was easy. The installation was good. It was done professionally. And they have high-quality products. The system works fine. I like the fact that it is a wireless system. So, I don’t have any complaints with them.

Atrocious! I’ve been a customer for 8 years. We were displaced from our home last year and asked for a relocation. They made us sign a new contract for 5 years. 1 year later, we are trying to go back to our home and they didn’t even show up to the appointment to install our system. I called 2 hours in and they told me it was cancelled, eventhough I wasn’t notified. I sat on the phone for 2 hours, called back two days later and another appointment had been cancelled. Now they’re telling me they’ll contact me in 5 business days to SCHEDULE the installation, despite them being the ones who are 4 days late already! We’re still being charged, although our system isn’t connected. When we threatened to cancel if they didn’t act to remedy their mistakes, they told us we would have to pay and $1800 termination fee! Absolutely terrible service for long term customers who have never given them any issues! Very upset!

I've been with ADT almost 12 years. They gave me one remote key. They don't offer me anything. Not a free replacement or wear and tear replacement. Nothing. Then when you get on hold for 30 minutes you get disconnected so I'm paying for a system $60 and some change just for my doors and a couple windows but my sliding glass doors somebody can break in them and won't even know about it.

I cannot believe my request for refund was denied..... Transaction Dispute $242.82 – Dated April 12, 2025; Dispute Number **. I am disputing $183.82 of the charge occurring on April 12th. $59.00 was waived, but ADT should reverse the entire $242.82. I should include also that we have Altafiber to service our home internet. On April 5th, an ADT technician came to the house to install a Nighthawk mesh system, which included installation and testing, at a cost of $510.13. I was aware of that price and am paying that as agreed. Up until that date, our cameras, including our doorbell/camera, were not working properly. However, our Alta-Fiber internet Wi-Fi had been working very well prior to the April 5th visit.

ADT is by far the worst home security company, ever! Customer service and technical help when your system doesn't work properly doesn't exist. Multiple times, my system needed maintenance and after countless hours on the phone, explaining the situation to multiple representatives (because you get transferred 3+ times), the wrong equipment is sent and you still have to pay for their mistakes. They will NEVER refund you for their mistakes. Also, you're locked into contracts, without your consent. ADT broke the last "contract" I was supposedly on and still want me to pay....For canceling their awful service. ADT will scam consumers to make money, it's despicable. They need to be a part of DOGE Disposal. Do not get service through ADT, you will regret it.

Warning!! ADT will try to take advantage and charge you a fortune for equipment!! My 86 year old father had ADT and only needed to upgrade to connect to his cell phone since he got rid of his land line. I later found out ADT took advantage and installed $2K in equipment that he never needed and put him on a payment plan!! When my Father passed away suddenly I notified ADT. Then ADT wanted All their money immediately! Beware!!!! I would not recommend ADT!! I have Guardian and would definitely recommend Guardian.

I have been an ADT customer for over 6 years. All of the equipment I have from them under the original contract has been paid. I only receive monitoring service from them. I called today to cancel service I no longer and not using. I was told I had a new contract added in 2024, that I don’t recall signing up for, and it is a three year contract until 2027. I was told it would cost over $900 to cancel the contract because I have time remaining. And this contract is only for monitoring and not for equipment. Asked to speak to someone else and I was also told there was no one I could talk to and that I would have to MAIL in a written complaint.

I would never recommend signing a contract with ADT. Attempting to cancel your services is nearly impossible. Funny how if you want to purchase something, hold is less than a minute. Want to cancel? There is at least a 15 minute wait, or they will disconnect while transferring you to the appropriate department. I'm sure this is by design. I've been trying to cancel services for a week now. I've tried chat, go through a 20 minute chat session only for them to say we are unable to complete your request, call customer service. It took me 7 whole days to disco my service. Then they have the nerve to ask if you want to transfer service. No way ever. Worst customer service experience ever at the worst time when you are going through the regular stresses of moving!

Do not recommend. Overpriced and completely useless and keep adding hidden charges. Poor service and not necessary. Much easier to install your own cameras, cheaper, more reliable, and available at local stores like home deport or online.

The system was good until it started to malfunction. If the system cannot be repaired remotely the customer is responsible for a service call and repair. Wait times for customer service are very long. After saying I just wanted to cancel I was told that if I was willing to have someone come out and fix it they could put a note in my account that there would be no charges. I agreed and when service arrived I was told there was no such note and ended up paying $79.85. I was told by service that I had an older system and if they need to come back and replace it my bill would go up “because it’s like when you do a phone upgrade, the bill goes up.” A month and a half have gone by and again the system is malfunctioning.

ADT is horrible, if it weren’t for the fact that the system was already up when we moved it we wouldn’t use them. Anytime something goes wrong they charge you hundreds of dollars to fix it… Something as little as fixing a sensor will cost you about $100 minimum… I won’t recommend ADT to anyone. Our systems go down a lot and we have Cox internet so it’s not our internet even though they try to blame it on that.

I specifically went with ADT because I was told after my 3 year contract, I would still be able to log on to my ADT account and view my cameras, arm/unarm my system and set off the alarm, and that's how it was for year 4 and 5 but today I went on the app to find myself logged out. I called service and they said I can no longer view it since I no longer have a subscription. I told the service rep that I have been able to view my cameras for the past 2 years without service and that is specifically why I went with ADT. She said they gave me wrong information when I initially got their service 5 years ago. This company bait and switched me and now I need to find a new service. It is so, so sad to see such a large company mislead their clients.

They are the worse alarm company. The customer service representatives are not educated in the smallest function, and you need to be transferred to several people because of lack of education or is it trust in their customer service reps. They charge for everything that they possibly can and they make it so hard for someone to come out especially if it is a vacation home that you are not living in. If I were you, I would go to anyone but this company. When you cancel your service, they make you pay for an entire 30 days after you canceled. Even if the new owners start service and they charge them. What cheats....

Cameras are horrible for night. Technician came back out. Told me that they installed cameras 2 days ago, that all the sudden they stopped making. My ring doorbell, my Slomins cameras are 10x better than ADT. I do not recommend!

ADT virtually forces you to keep paying monthly charges even when all installations are paid off. Read the contract before you sign and if you are one who takes poor customer service serious and may decide to move on, do not sign. The engineer I spoke to on the phone wanted me to unscrew a wall socket which had wires dangling below it and I refused to touch it. They decided to charge me to send someone over amidst a series of previous service failures.

Deceptive, misleading. Buyer beware! Stay away from this company. I purchase test a Google Camera that was no longer working. And without my knowledge, my contract was extended from that day on. They will show you documents that you apparently signed which to you. It looks like you're signing for services that were performed. Never again with company, hopefully it goes bankrupt. I would have never purchased a camera if I had known my contract. Would have been extended three more years. Deception at its finest.

Wish I could do NO Stars. They are a joke. They tell you what you want to hear in the beginning then slap you with a three-year contract even though I was told I could cancel anytime without a problem. But was told it would be over 1,000 dollars to cancel per the contract... OH and guess what. I can't look up the contract... It went missing from the files online.... I waited three years to cancel, and they said, "OH Sure no problem, you are canceled." I EVEN ASKED am I done paying bills? She told me yes.... THEN!!!! I get a bill in the mail, they said it was because they have a 30-day cancelation policy.... WHICH THEY NEVER TOLD ME!!!! It wouldn't be bad if they were honest, but they lie.... LIE... LIE... Get everything in writing. Don't let them trick you. Over the phone they tell you whatever you wish... DON'T Use them.

The sales rep talked to my husband and got him to sign up for a security system that was not what he was requesting or had in mind. After realizing we attempted to call many times to only be told they couldn’t find an account for us. After receiving the equipment we were able to speak with someone in regard to returning for a refund and cancelling services. They received equipment on April 25th with a signed confirmation but are advising they will process refund in 10-15 business days which is unacceptable. You cannot receive equipment and hold someone else’s funds for a long period of time before processing the request. The entire process has been dreadful and customer service is awful.

I had a prior security service and changed to ADT. I’ve had no false alarm yet. Their system is very reliable, and it has a good app. The installation went well, and I haven't had any problems with the equipment. It’s easy to set and turn off. Sometimes I set it off myself, and I’ll get a call. They're really responsive when that happens and they get the issue resolved. The pricing is a little higher that my previous service, which is what I expected because the service is better. I got exactly what I wanted with my system, and I’m satisfied with it.

I haven't had any issues with ADT. I’ve been with them since I purchased my home in 2017. Any time I've called, I've been able to get assistance and take care of whatever needed to be addressed. When they came to do repairs, they did what they were supposed to do, updated me on what was taking place, left the paperwork, and that was it. It's seamless. Everything's straightforward.

My family and I, are extremely disappointed with my experience with ADT Alarm Company. The sales representative provided misleading assurances about the system’s reliability and effectiveness, which have proven to be false. The installation was rushed and poorly executed, resulting in ongoing issues. Within just a month, several sensors have become unreliable, frequently triggering false alarms due to faulty batteries and system errors. You will have to buy batteries, a lot! Additionally, we paid $3,500 upfront for the system, but during installation, we were unexpectedly charged an extra $1,200. The $800 transfer of service fee, which should have been processed and waived automatically, was instead met with threats of collection efforts, an aggressive and unprofessional approach.

On Christmas Day, I got a bill from the County telling me I owed them for a call, and they responded to a fire or police emergency because my alarm went off. I don’t know how that’s possible because I was here. They said it went off and they sent the police, so I had to pay.

I look at the cameras and they work. And the control panel works. And we've got a little plug-in thing that has a lamp hooked up to it, that works. The only thing I don't like is the installation up in the attic.

ADT’s customer service is very good. All my experiences with them have been positive. However, I am not happy with my current package because it's not good and needs to be upgraded at some point. It will cost me some and I can't afford to do it right now. Also, I have to use two different apps for my system. One app is for accessing my camera which was from the old company. And to turn it on and off, I have to use the new app from ADT. That is inconvenient.

ADT does a good job. We’ve had them since we built the house in 2000. We would arm and disarm the system on the keypad or our phones from the app. We’ve had a false alarm and we were able to stop it. We shut it off then we got all the emails and text messages. Lots of people in customer service don't speak good English and I had a problem with those people. But most of the time, as long as the reps speak English, they're okay.

ADT’s installation team was on time, had good manners, and provided us with good service. The system they set up in our home is good quality. I heard about them because a lot of my family members have it.

I haven't had any issues with my ADT system so far. Everything's great and it certainly gives me a sense of security. However, the solar light on top of my sign doesn't seem to be working. I could use a new one.

I have had ADT for 20 some years, and I recently added to my security system. They explained everything that I wanted, came out, and did the installation. There is never a problem with ADT, and if I have a problem, I call them and we work through it together. They are very easy to work with. Their app is very easy to use too. Customer experience has been excellent, and I would definitely recommend them.

I had ADT in my condo back in 1995. Since then, I’ve stayed with them, on and off. They’ve never let me down, and I’ve never had any issues. They always call when there’s anything suspicious. I’m confident that they protect my house.

I’ve been a customer with ADT for about three years. The customer service has been pretty good. The only issue I’ve had is that when we try to get someone to come out when we have a problem, we have to go through so many changes to get them here.

I love ADT. Their customer service is excellent and the price is good. I had a false alarm because I have a habit of opening up my front door without turning the alarm system on. So I come in and I disconnect the alarm systems. They send me a text stating that I turned it on. Then a few minutes later, somebody will get on. I have a speaker there and they ask me for my name and my passcode and if everything is okay. Then they check it and hang up.

ADT works perfectly for me. I’ve had them since 2013. I like the instant alarm and keyfob features. I get good customer service whenever I call if I have a problem with the battery. They've been very good for me. I recommend them.

Our house was robbed two years ago. I went to Home Depot to pick up cameras myself and I said, ''I can't do this. It was beyond anything that I’m capable to do.'' so I brought the cameras back. And my wife went online and she found ADT. Their price is good. The installation went fine. The technician was very helpful. He was done in two hours.

I already had a security system in the house when it was built but I wanted to update it with cameras. I got the ADT system and I love it. It’s very new and tied into Google. It’s very easy use too. The young man who came to install it was great and he took his time with me to go through all the features.

I’ve had ADT for 30 years and it’s been good. I haven't had any problems with it. I have the voice thing where they talk to me, carbon monoxide, and smoke sensors. I live alone, my husband's deceased, and I feel safe having it.

I purchased an ADT Security system back in 2023. I was told by the sales person (because I specifically asked) what happens when and if I move. He informed me that it's an EASY process and at no cost to me. I just needed to call ADT and tell them I'm moving, and ADT would send someone out to install my existing system, at NO CHARGE to me. Where I currently live. I have about 18 windows, I'm moving into a mobile home with less then half that amount. I was just told by ADT that, my current system is old (2 yrs) and that they don't take down anything, I would be essentially starting a new contract and would have to pay $189 for fewer window systems. I would NOT have gone with this company had I known the TRUTH. Their sales people, I suppose will say ANYTHING to make the sale. And NO, I did not sit and read the tiny print however many pages there were. I took him at his word that he was telling the truth.

We travel a lot. And my son was working. And I didn't like leaving the house without something there. So we got ADT to keep an eye on everything. The installation took about an hour. And we had issues with a couple of the monitors. So, they took those back. And then it took about a week because they had to reorder them. But other than that, we haven't had any problems with it.

I love ADT. I’ve had them since 2012 and I like the services. They are nice when I call. I haven't any type of problem with my alarm service. The quality and the price are good even though everybody’s been calling and trying to get me to switch.

ADT provides excellent service. I have positive experience with their customer service. The installation went smoothly. The technician was extremely knowledgeable and efficient. He patiently explained everything to me. I have no complaints.

Sometimes I have some camera problems with my ADT system, but overall they're good. Their customer service is usually prompt in attending to my concerns. I'm very satisfied with them and would not switch to another company. I have faith in ADT.

I’ve been a customer of ADT for 10 years, and it's been good. We got them for safety, and we've been satisfied with them.

We update a panel, and it costs more. The panel itself costs $700 something more than we originally installed years ago. It was over a thousand dollars. When we upgrade the panel, it costs us another $700 something. So I'm not happy with it, but I just wanna update. I thought you would purchase one and update it shouldn't be any cost, but it cost. But you gotta do what you gotta do, I suppose. It's touchscreen. It's nice and everything, but we don't do anything exciting. Pretty much just monitor security, that's all we use it for. They're a good company. But sometimes, it's hard to get in touch with them. It takes too long to try to get hold of somebody. It's just always an answering machine. I'm disappointed with that.

When I moved 19 years ago, I already knew about ADT. So I went with them. The quality and the features are good and I haven’t had any issues.

I started with Protection One until they merged with ADT, but I've heard about ADT for years. Installation was seamless, and I like the features that go with it, especially the keypad because it’s better than the old one.

I love ADT. Their customer service is excellent. They always help you out. And they give you very direct instructions on what to do if you have a problem.

ADT was one of the most popular ones when we bought our house. We’ve had very good experiences with them for years. The system we have in place has already been upgraded and is perfect. Their pricing is also fair, given that we have a lot of equipment. We're pleased with their service and product.

I was looking for alarms and found ADT. The quality of the security system is fine. The only issue is the price. It’s a little high and they keep going up.

I’ve been a loyal client of ADT because I value the good service they provide. They've been reliable. Their customer service was quite good, and very straightforward.

I’ve had ADT for years, and they've always been good. They’re wonderful. My system includes both alarm sensors and cameras, and the pricing is fair.

ADT is the best security system out there. Other companies have security systems, but they can’t compete with you. I have no problem with that. It was a wonderful experience. All the equipment they installed was amazing, truly mind-blowing.

The service has always been good, and when I've needed help, ADT has always been very responsive. The control panel is user-friendly. I've had to change a couple of things and batteries, and it's all been easy to do.