ADT Reviews

I had ADT for 20 some years, and then I stopped for about six and started with them about a year ago. Their customer service seems just like what I expected.

I've been with ADT for 30 years now. Their system has been very good. My favorites are the doorbell cameras and the cameras around the house. Their customer service has been very good too.

We installed ADT in November of 2025. We really liked the servicing company that ADT sent out, and we've gotten good service from them. The system is perfect. We love it. We like that we can unlock the front door and that it gives us alerts when they think someone’s in the house. We're very happy with it.

I spoke to a sales rep over the phone first which was terrible. I told them what I wanted but didn’t explain to me that the doorbell cams were part of Google Nest. The phone person also quoted me a quote less than what it actually ended up costing and also told me I had no money down which was also wrong so when they came I had to pay first month service so I’m glad I had it otherwise that would have been a wasted trip for the installer. So when the installer came I asked about that and he explained it. He also explained that the phone reps were trained the old way, the no money down and they are just used to that. The in person installer/sales rep was very knowledgeable and that part went great. I would refer him to set up anyone’s system. The installer listened to what I wanted then if it was too costly, found way to still get what I wanted done but a less costly way to do it. He was great.

I had ADT at my other house and in this house, I’ve had them for five and a half years. The customer service is great and I would recommend ADT.

These guys are crooks! I ordered service from ADT for my daughter who had moved to go to college. After six months, she had to return home as she has type 1 diabetes. I told ADT that I was returning their equipment and they said that I had to keep it and keep paying it for three years. I told them I didn’t need it, and they said to use it at my home. I told them I had Vivint and they said they couldn’t help me. They’ve deducted $53.40 a month for the last two years while sending me notices saying my alarm system isn’t connected! Of course, it’s not connected because I’m not using it!

I've been pleased with ADT. It's just that until Ian came out here, nobody explained anything. They came, installed, and left. In fact, I hadn't even seen a manual. Ian came down, and nobody charged me anything because I didn't want to have to pay for something like that, because there wasn't too much I needed to. But when he came down here, he stopped by, and he showed me how to use my equipment. Then he also said, "If you're still scared, you can get some window sensors.” Window sensors on the back part of the house. Also, a motion detector down the hallway. So, I'm doing a whole lot better. I really appreciate that, because I was not given that at all. No recommendations were made.

I love my ADT. I rely on that for my sleep at night. I don’t want break-ins. It gives me a sense of satisfaction because I'm here by myself. Sometimes I cut it on in the daytime, like when I'm trying to take a nap. I will start keeping mine on even in the daytime, because I've been thinking about that. When mine rings, it goes straight to the jail or ADT. A couple of times I forgot to turn it off in the morning, I opened my door, and in a few minutes, here came the police, and I'm glad. They know me so well. They laughed along with me.

I chose ADT because of the brand, and it's a service that I wanted, so talking with the sales rep wasn't like a sales pitch. I’ve been with ADT since June of 2024 and the system is working perfectly. Whenever I call with questions, the reps are very timely with their response. I've used ADT in the past and the service is great.

I've been hearing about ADT before, and we've had some neighbors that give us a lot of craps. So, we instigated it because of them. I've been with ADT for three months. They've been good.

ADT is a terrible company to do business with. They are legal thieves with their contracts. I signed up with a third party, Envision, who did the installation and ADT handled the billing. I had a 3-year contract, which they said I couldn't break after moving one year later. So, since I had to pay out the contract, I decided to move the equipment to my new house, even though I lived in a safe community and didn't need it anymore, and never used the alarm for 2 years. I paid Envision to move the equipment so I expected the contract to expire 2 years later in May 2026.

I was scammed over the phone from a customer service guy. I asked him twice what will be my total for indoor and outdoor camera system. He responded $715 dollars with a discount of $500 and something dollars. I said, "Okay, I want the service." A contractor came out to set both cameras at my residence. He didn't explain to me that I was signing a three-year contract. My assumption I'm signing my signature for ADT service. A couple of months passed, I decided to call their customer service and ask what's my full about once again. The lady said my total is an estimate of 3000.00 dollars. I couldn't believe it!!! Scam, Scam. I'm struggling paying this service every month.

I haven't had any bad experience with ADT. I've been with them for three and a half years. I'd had it also when I lived in North Carolina. Their customer service has been fine.

We've had ADT in a vacation home. It's been in the family. My mother initiated the service many years ago because that was what was available, and we've been pleased. The system has functioned very well. I like the camera and being able to control it remotely since it is a vacation home. We've had a few bumps along the way. Some of it is just because technology isn't perfect, and I understand.

The customer service has been good during the more than five years I’ve been with ADT. The technician is very experienced and most of the time, they can solve the problem and give me all the information I need.

We've used ADT since we bought this specific house. It's been about 18 years now as a monitoring service and maintenance service on an existing alarm system. Historically, there hasn't been much contact with them. The system was pretty much bulletproof. There wasn't a lot of problems. In the course of 18 years, we called them for service four times. It was always handled promptly, whatever had worn out, because these things only last so long. The system would have been put in in 1998. Nothing broke that was concerning. It was just natural aging and wear and tear on the system. The service was always satisfactory, we got what we want, and the monitoring was always good.

I have my second alarm system with ADT and I've been very satisfied with customer service. The only difficulty I had was with billing when I upgraded my system. It seemed to be a difficulty as to who you would contact to get the billing straightened out. But once we got it straightened out, it worked.

We have had ADT in several homes, in several states with ongoing issues. We have been in our current home for 5 months. We have had 2 false alarms in the last few days when we had not turned alarm on. My husband did the troubleshooting suggestions and found the keypad was not responding properly. He typically uses his app to arm and unarm the system. I called ADT to report our issues and discussed with representative for over 30 min. I was told I would receive a phone call later at a set time. A technical representative called at a different time and did not know any details of our issue. They were unable to connect me to a manager to discuss my frustration with their service.

During the initial installation, the professionals came and they were able to answer any questions and concerns that I had at that time. I was able to monitor from another state any movement or anybody, like parcels and things. If I had any questions, I can always call ADT. It’s sufficient, and I feel safe. It's all good.

I first heard about ADT by looking them up on the internet and calling them, and I’ve been a customer since September 2024. Dealing with the reps has been good. One time, my wife was spraying around the baseboards in the house and the water sensor went off. ADT called me four times, saying there was a water leak. From the first call, I knew what it was, but I appreciated that they brought it to our attention. Other than that, we haven’t had any problems.

We've had our security system with ADT for seven to eight years. Someone we know, Candice, was living here at the time and she got a good deal. I’ve called ADT before to get the name changed, but other than that, we've had no problems with them. The customer service is great and we've been happy with them.

I have three accounts with ADT. I've been using them for 20-plus years and I like that I can control my heating and air conditioning, and I have remote access to enter and exit the property from my phone. However, they get you with the $29.99 for the first year then all of a sudden, it's $80. Still, I'm not impressed by the competition.

It's been a good experience with ADT. The last time I contacted them was for a battery, and it was good. Sometimes I'll open the door and the alarm will go off. They'll contact you right away in that case. The law will also send someone out. I have been with ADT for about 10 years and I'd recommend them. They got a referral program where they pay you for referral. I tried to get my brother to get ADT too. But price-wise, everything is just so high anymore.

I had a 3 year contract which ended in spring of 2025. After that it was to be a month to month basis. No new contract was created. On 04/14/2026, there was police activity on my property and the next door neighbors. The SWAT Team was on my property for at least 20 minutes. My ADT Cameras caught NOTHING. They stopped working on 03/31/2026. I called ADT on 04/18/2026 to cancel service. The representative kept pushing sales tactics and would not take NO for an answer. I finally said just cancel it, ok. I told her repeatedly to cancel it, and I disconnected. I did not want to hear anymore of her pushy sales tactics. They won't take NO for an answer and sales can be predatory like. I was tired of hearing it. She did not cancel it as I requested. Now ADT Reps act like I was in the wrong for not allowing her to continue with her pushiness.

I have no problems with ADT. I like them. I've been with them for maybe five years. I just needed cameras and the security system. It's very easy to use. They respond when it goes off. I'm very happy with it. So far, I'm not willing to change it for any other system that I know that's out there.

We've had ADT for almost 14 years at this house, and another 10 at another house. I don't love ADT but changing feels like too much time and trouble. While using the system is easy, I'm giving ADT's customer service and their pricing a low rating.

ADT is a good company and I've been with them for a while. I’m satisfied with them.

ADT does the job. I've been using them for about 10 years now. I did an upgrade when I took it off a landline and put it on a cell phone, and I like that better. I got rid of my landline. However, when they came out the first time, they had the wrong module for the cell phone in my area. I thought they should have known that before they got here. They had to come twice which caused about a week delay. But they got it taken care of and the system works fine.

With ADT, we get phone calls. Even if I set the system off myself, there's always a phone call follow-up to make sure that it's legitimate, that I set it off, and no one else set it off. We get our email notifications, and we have the app that we can use to turn it on and turn it off. But there's always notification if we left a door open and a sensor is going off, or if we lose power. We get all those notifications. The customer service has been handled extremely well too. They're very responsive and always available if I need them. They have multiple sources online I can use. Otherwise, I can call their number.

I called to dispute the charge and the account manager had me on the line for over 55 minutes negotiating for a resolution.

ADT has a national reputation, which a lot of the local companies do not have. Also, the person that I first dealt with was named Katherine and she was excellent. She had a nice sense of humor, and she was very knowledgeable and conversational. So, I decided that this was the company for me. I have them for two years now and the phone calls that I've had with different technicians have been super. I really like the way they handle things. I'd tell my friends that ADT has the latest technology and is very responsive to any problems that we have had.

ADT has been good. I pay $35 each month and that's chump change. Whenever I ask for help, they're very pleasant and they help. I have a good panel on my wall. I upgraded it to the latest one some time ago and I've been very satisfied with what I got. So, I've not asked for anything else. A few months ago, my alarm kept going off and they helped me to get the alarm back on after a couple of days. We found out that the alarm itself didn't cause the problem. My system was off and I understood that the issue had to do with something else in my home. All in all, ADT satisfies me.

ADT is a good service. It's too expensive though. I got a couple of locations. One is real high and I'm gonna be stopping that one. That's a ridiculous price. The motion detector also needs to have a battery put in, but they won't come out and do it for free after me paying them an astronomical price monthly for years. That's terrible customer service. They were giving directions on how to do it but my dad's 92 years old. They wouldn't lift a finger for him and I'm very disappointed they're not backing my dad.

I've been with ADT for 15 years and the customer service has been good. If something like the alarm goes off, they call quick. When I have trouble, like sometimes I gotta get a new battery in one of the monitors, if I call them, they'll ship me one. Sometimes, I already have the batteries and they tell me how to take it apart and put it back together. They're good. They walk me through everything. The last time I needed somebody to come out, the appointment was two days later, so it was not a long wait.

I'm satisfied with ADT. I've been a client for a long time and their customer service has been excellent.

This is the worst company I’ve ever dealt with. The customer service is horrible. Lies after lies. Fees after fees. I tried to cancel service - it took countless calls after 6 months. I’ll never use them again. Nor refer them. I’ll stick with Ring.

It boggles the mind that the ADT cancellation process hasn't resulted in a class action lawsuit against the company. DO NOT sign a contract with this company. You must speak to a live agent, but they do not answer the phone. You are required to leave a message, and they take more than a week to call you back. If you miss that call, they do not call back. You start the process over. When you do reach them, they take a full 30 days to cancel, meaning you pay again, even if you are not in a contract.

If you like spending an hour and a half on the phone with five different agents, if you like having people take your money for no service services, If You Like Waiting 4 Hours For Techs at Your House and then they cancel and don’t resolve your issues, and then at the end they still charge you!!! This is the company for you!!!! Don’t waste your money or time!

The rep that came out and installed my system was great. He's been in my house a couple times before I even got this new one. Recently, I had a wireless put in. I feel very secure with ADT and I'd do it again and again.

It has been a great experience with ADT. The system is easy to navigate. I like the thing that talks when you open the doors. When techs come, they're professional. As long as I have the system on, I feel safe. The other place wanted me to do stuff like the thing that's on the wall. They wanted me to do the fixes where I’d go in that. I can't do that.

My house was broken into and ADT was the only security system available then. They are on the higher end as far as price-wise, but you get what you pay for. If you want cheap, you'll get cheap. If you want the best, go with ADT. I've been with ADT since 2007 and they've been very reliable. I accidentally set the alarm off. They call and see if everything's okay. I had a fire a couple years ago, and they were on the phone really quickly and helped with everything out. I like the convenience of the system as well as the cell phone feature where I can turn the lights and the security system on and off.

I was originally with Alder Alarm System, and then ADT bought them out, which was how I became their customer. My sister has ADT, and I had been hearing about it. I’m satisfied with the equipment and system I have in place. If my alarm goes off, I can expect a call instantly. They’re punctual. I just had to have my bill straightened out. When I was with Alder, my account was split into two payments. At one point, they double-charged me and took the full 119 out at one time. I applied the extra charge to my first month’s bill, but they sent me another notice saying they were going to take it out again. I had to call and explain that my payments were not set up like that. It’s set up on the 1st of the month and then on the 25th. Also, my sister told me that her alarm system payment is $39, and mine is $59.

I had Xfinity Security before, and they became so outrageous in price. I wasn't getting that much coverage as what I get with ADT. The gentleman that installed the system was very good at what he did. He did a good job. The system works all right. Also, I like the app that I can use in my vehicle. I hope ADT will keep the price reasonable so I can afford it. I don't wanna see it rocket out of sight every year like the last company I had.

I wish I would have checked the comments online before I tried to deal with these people because with a 1.2 rating they obviously don't care. They are running a slick pyramid plan. Called in and told the rep what I need for my business and she said no problem, got me scheduled for installation and of course got the deposit payments. Then they send the technician out to install the product and he says no, what I ordered is not what I need to he tells me what I need and of course it cost more and he gets another deposit.

There was a security system in the house when we bought it, so we kept it, but we switched it over from Vivint to ADT. The one that was here wasn't working for us. So, we just chose ADT. We've had it for three years. It seems to be a good system and we're glad that we have it. It's something that if there's a problem, we we'll be notified of it.

The customer service I've received from ADT has been above and way beyond. I've been with the company since 2017. I used to call, and the wait time was too long. I decided to chat with them online on ADT.com, and I always get amazing representatives. They work hard to reboot the system. If it doesn't work, then they’d say, “Ma'am, can we just get you an appointment, and then somebody can do a video call, and assist you?" So, that has been really amazing. In 2017, I was fine, but now, I'm bed bound. They’d say, “Are you able to go out and stand in their driveway and wave to us?” I'd say, “I'm so sorry, I can't leave my bed.” Then they do work out everything. I'm extremely happy with ADT.

I've been an ADT customer for a little over a year now, and I had them before as well. They served me well last time, and they're doing a pretty good job this time. When I call them, I never had a problem with them. They're very respectful, knowledgeable, and on the money. They get the job done. If there was a problem, they always solved it right away, which there were very few problems I've had. Overall, it's been outstanding. I had cameras from different companies, but with ADT, they perform a lot better, a lot clearer, and with less problem. I've had additional products put in, and they were here until they have it done and it's working perfectly. If you got to have a security and a camera and a home security, I recommend ADT highly.

I’ve been with ADT for over 30 years, since we first got our house in Maryland, and I continued with them when I moved to Georgia four years ago. I’ve always thought their service to be excellent and we’ve had no problems with them. I’m very satisfied with the system we currently have. ADT is reliable and dependable, and they’ve never failed us. We’ve always gotten our money’s worth.

I moved from one house to another house, and ADT put the system that I have now in the new house about three years ago. I've been with them for years and years, and my experience with them has been wonderful. Their reps have been excellent. The service package very well meets my expectations and the price I pay for the service is reasonable. A few weeks ago, I needed to change out my battery and I couldn't seem to get it right. I had to call ADT and they walked me through it. I even had to order a battery from them.

I've used ADT since the 90s when it was Security Link, and I stay with them because of their security system. The price is right, too. Their reps have been great and their installers have been very knowledgeable.

Hi everyone... I feel I need to express my thoughts of ADT security.. I am in a 5 year contract and I am 10 months into it. Last year my home was broke into.. The police said I should invest in a security system. So I did. I did no research but I chose ADT because you always hear about their service and customer service. Months into obtaining the service I moved and my service was transferred to my new residence. Forwarding to now I recently went to buy a car and was denied. Come to find out ADT sent my account to collections which caused me to be denied. My monthly payment is withdrawn every month from my account. So my account is up to date but they sent it to collections for broken contract by mistake with their admittance of doing this but they are unwilling to fix the issue they created. So if you're thinking about using this company you should look into other options. I give it 0 stars.

We've been with ADT for 12 years and six weeks ago, they upgraded our system. They added a camera on the front door and new pads in the house. They swapped out the old ones and put in new ones. The tech who came out was doing his job and the features of our service package fit our lifestyle. The alarm has gone off a couple of times and they were false alarms. So, ADT swapped out the sensors on the windows and that cleared up the problem. Overall, having ADT makes me feel good about our security and we haven't had any trouble with the equipment. Our experience with them has been pleasant and I haven't seen any reason to change companies. We would recommend them.

Everything's going good in my experience with ADT. I haven't had any issues with them.

We've had ADT for over 20 years, because we were with Brinks, then ADT bought them. So, it's in continuous service. The system doesn't cause me trouble, and it goes off if the door opens by mistake. That's my favorite part. It works. Not too long ago, I had a question because I thought I was hearing something that was chirping off of the big panel and I thought it had something to do with the backup battery. I called and the very good tech assured me that whatever the chirp was, it was not coming from the panel, and he didn't laugh at me. So, that was a plus.

We got ADT in our second home about five years ago, and we had it in the first home a couple of years before that. We chose ADT because of its reputation for being secure and its products, especially the ability to control door locks from a phone. Everybody sees the ADT signs. Since we wanted security, they were the first company we called. We’ve had a great experience with the reps. Anytime we have a problem, they help us and walk us through anything, like changing the batteries on the doors. They send alerts to our phones so we know, and they tell us exactly what it is.

I've been with ADT for 20 years. They're great and I've had no issues at all.

ADT is easy to understand and use. Anytime I had an issue, ADT handled it, and they didn't take long. They've always been excellent at responding to any requests I make. We recently had an upgrade to our internet, and that communication went well. The service guy and the follow-up were excellent. When I arm the system, especially at night, I feel very secure in my home. When I'm away, I also feel very secure because the property is covered.

I've had ADT for about 30 years now and the customer service has been good over the years as well as the technical support. ADT is one of those things that as long as it's working good, you don't pay attention to it.

One of my friends worked with ADT, so I signed up with them and I've been using their service for at least 10 years. My experiences with them have been marvelous. We normally keep our system pretty much upgraded and it makes me feel good knowing that I have it. ADT is a fantastic company and they do a great job. I enjoy being with them.

A while ago, I heard about ADT from my friends. Plus, when we purchased the home, the sign was there, and I said I might as well go ahead and do that. I'm satisfied with what they offered and the cost is reasonable. Signup was easy too. The customer service was difficult at first, but after we established communication, it got better. Overall, ADT is are trustworthy. I trust them with the information they give and the service.

I have had ADT for a number of years and was always very happy with my service up until now. If you have a problem and call ADT they make you talk to a digital assistant and she is horrible. Even if she can’t answer your questions or you need to explain a problem she will not let you talk to a human being. A pity; the service was always wonderful before AI.

I was new to ADT. The home I purchased already had the system in it, and when I went to reactivated the system, they insisted to send a technician to make sure it was fully functional. The technician checked the sensors and I signed a work order that he never disclosed would change my initial one year contract to a three-year contract. This was never verbally agreed to and they refused to correct this extension.

I was told by ADT that I would be able to cancel my contract in TN if I set up a self installation kit in NC. I pay on my NC system even though it is not online. They are charging me over 600.00 for my system in TN. I did not have anything in writing concerning this but spoke with them several times about it with no solution and have a collections agency requesting the full amount.

We live out in the rural area, and many years ago, we were burglarized two or three times. We decided we needed a security system and went with ADT for their reputation. They've been the only security company we've ever had and we feel comfortable about it. We have one ADT sign, but we need two new ones. Brinks came and tried to sell us something recently, and they put signs out. Besides that, we've been with ADT a long time and I have no complaints with the price. All in all, ADT makes us feel good and I'd tell people to go for it.

I've had ADT for six months and the customer service I've received has been good. I like the key fob feature on my alarm system.

ADT is a good service. My father had it at the cabin, then when he died, we continued it. The customer service has been fine. We're not happy with the equipment though. It was installed in the crawl space and it's difficult to replace the battery. Other than that, it's fine.

My experience with the ADT reps was good. There were some issues with it. I thought that the service came with the cameras, and then found out that I had to pay for the cameras separately. I got upset about it, but then I got over it. I just kept with them since. However, I have one Roku camera and a doorbell camera that aren't working right now. But other than that, we haven’t had much trouble with ADT at all. They're really prompt when it comes to alarms going off. They text you and call you really quickly if the alarm goes off. My son set the alarm off, and he didn't know how to shut it off. And they called me. I like that feature. I also like that when the internet and the house shut off, the system still works. Because if electricity goes out, it still works.

Get ADT. I've been with them for 10 years. Their system is in the house when I first bought it. It's available. It's there. ADT hooked it up. You put the code in, and you're being monitored. I have stickers all over the place, so it's added security. ADT responds right away when the alarm goes on and I'm not able to put the code in there. They call me.

This is the worst monitoring alarm company I have ever had. I had Life shield before. Never had any trouble. The alarm keeps going off. It won't let me put in the code. The QR Code pops app while the arm's screaming. My wife was trapped in the house today because her phone wouldn't scan the QR Code then when I called to complain about it for the fifth time after having people walk me through resetting the codes resetting the pad resetting the cameras 3 or 4 times They threatened to send me to collections if I canceled and didn't pay. They graciously and that's snarky by the way agreed to bring somebody out free of charge. That was mighty ** of them and give me a free month for the inconvenience that I've had.

I was a customer for over 11 years, I was charged 286 for canceling my account. The keypad never really worked. All these bioping. They had no mercy charging us for disconnecting the services while we settle on another home. DO NOT USE THEIR SERVICE!

Do not and I repeat do not sign a contract with ADT!!!! The worst customer support on the planet, when calling I get someone in another country that cannot speak English and have to hang up and try again and again until I can understand someone. There are multiple class actions law litigations going on for them ripping customers off. I signed a 3-year contract and after 1 year I had to relocate for my job. It has been a year, and they are still billing me for two separate locations, and I sold my other house over a year ago. It took months and 10 to 20 calls to just get the new system installed at new house. I had to call a local service company to have them help me so we could get system installed, they had to call the install department because the people I talked to on phone through the ADT 1-800 could not make it happen.

We changed from another system to ADT and it was a learning problem, probably on our part. But it also goes to their setup. They typically go through it once and ask if we understand. But understanding and practicing are two different things. So, the reps needed to have us sit at the panel and go through it a few times. They just tried to explain it and then move on. When there was an issue, they referred me to the manager in San Jose. I just ignored the problem for a while until I finally became comfortable with the issue. But that's probably more customer error than ADT. I like getting the emails from ADT saying that so-and-so door was opened at so-and-so time or that it’s still open. It’s a nice feature. We’ve been with ADT for two years and I'd recommend it to a friend.

I've been in this house since 2012 and I've had ADT since. I had someone come out and do some upgrades on some stuff. I like ADT. It's convenient and the system is easy to understand. The price is good too. I'm content. There was this other people that came around our house one day, and it sounded all fancy, so I switched to them. It was the newest system, but the way it was set up didn't work for my house. That lasted two weeks, then I went back to ADT and I haven't looked for anything else.

ADT's customer service has been good, and they're responsive. My equipment is easy to use. My overall experience is good.

ADT is nice to have. I've had the system since I bought my house. It was Brinks before then they turned over into ADT. One time, I had got rid of it, but they talked me into getting it again. The couple times that the alarm was set off, they responded. One time, I had a party and there was a balloon waving in front of my motion detector in the basement. It set off and ADT called. Then a couple of times, I set it off myself just to see if they were going to respond, and they did. They're reliable. I arm the system whenever I'm leaving for an extended period. I like having the door jamb as I can tell when somebody is coming in and out.

Having ADT has been really good. I've always gotten really good service. If there were any issues with my alarm, they would come out right away. I've had a couple of battery issues, and then one of my sensors just needed batteries, but I couldn't get the little sensor off the walls to change the batteries. So, some of it has been lighter, and some of the wires need to be redone. I've been really happy with ADT. I'm satisfied with what I have.

My Wife ordered the service and I can actually say that she was bamboozled. She didn't know the service she had was a scam. They were supposed to give us wired equipment instead of wireless, and this was in the contract. However now there saying that we have to pay more for the inconvenience. Whaaat ADT. Not! And it's 2000 and some to get out of contract. Wow what a bummer.

Most of everybody around here, friends and family, got ADT. Their service has been excellent. If I got a problem, I call and they’re right on it. They’re prompt. Everything functions fine. If anything happens, ADT calls us and lets us know. They’ll come out and fix it. They're professionals.

I've been with ADT for more than eight years. I had them at another location when I lived in New Orleans. I took a break at a rental house until I found my house. When I've called them, their customer service responded to what I needed, whether I needed to set up an appointment or not. But most of the website helps me to navigate what I need on my own.

I've had ADT for at least five years and I feel very well-protected. I live alone, and I'm not home a lot. So, the protection was valuable to me. My experience with ADT has been outstanding. They're always there. They've always been responsive if there's an emergency and if there's a breach in the alarm. They've been troubleshooting. Every part of their service has been extremely helpful.

We were putting in cable and the cable guy told us about ADT when we bought our house. So we put the security system in when we bought our house. We've been with ADT two years and their reps have been wonderful. We accidentally set off the alarm while cooking bacon and they were super nice about it. They called and they didn't charge us or send out the cops or the fire department. The features of our service package is great. We're snowbirds, so we live in a different part of the US. So we can see it when we're not there and it's worked out perfectly for us. The cameras are installed at the right place and we can monitor our place.

We've been with ADT since ’92 and it's good. The price is high, and I normally call them and say, “Look, you raised it too much.” On the other hand, the cost for adding equipment is reasonable and the installers are presentable people. They're professional in what they do. The reps, Audrey, Ivy, and others, have been very helpful too. They're polite, knowledgeable, and they give me straight answers. They follow up as well. I have been dealing now with Ivy for the past 10 days, and she calls back and gives me information and updates.

We live out in a country setting, in a subdivision, that I decided to get protection. I've had ADT for at least four years, or a few months longer, and we have no problems with them. The system gives me peace of mind and I like the easy setup as I’m leaving the house to put the house on lockdown.

I have been a loyal customer for close to 6 years. I have recently moved, unable to cancel contract without spending 4+ hours on the phone. Additionally, realized in the process I have been overcharged for a house I didn't own for over 2+ years. When moved, the home remained "active" without me knowing, along with the invoice. I'm overcharged by $1700k and now have to pay an additional $240 for current contract. Most ADT customer service could do was offer me a free camera and move to next home. Worst experience ever!

ADT has been a great company. I haven't had any issues with them. So far, my experience has been great. I’ll definitely recommend the company.

I'm having a good experience with ADT. We have it in our house already, so we just enrolled into the service. It’s cheap. Their customer service has been great.

Compared to the one I had before, ADT has been exceptional. Recently, our internet went out. So, we didn't have anything that went on the internet, which included our security system. But ADT sent me a message saying, “We're doing testing. We’re not able to get through,” which I already knew they wouldn't because our internet was out. I appreciated that they checked. It had to do with getting Spectrum here and it took them two days to get here. But that was with them, not ADT.

My house was being burglarized, and I asked the police if they could recommend somebody, and they said, ADT. I’ve been a customer for 15 years and have added some features. For what I have and what I’m paying, everything is fine. One time, I needed to have a battery changed in one of the sensors, and they had somebody come out the next day. A lot of times, I set the alarm off because I forgot I had it on. I have to be careful because when I first got the system, I wasn’t attuned to it, and the police came out. They sent me a letter saying I get two free ones. If they come out again, it’ll be $100. I set it off once this year and I was able to turn it off before the police came out.

My favorite feature is being able to turn the system on and off remotely. I had one issue. The lady at ADT told me I had a camera that was under warranty, but it got lost in the sauce. So, I still have a camera that is down and out. I'm thinking about replacing it with another one, and letting it ride. I don't know if that would reduce the cost of my bill.

I would recommend ADT. I like the security of it. It’s good to have it. It’s nice to know that we’re protected from somebody coming in. The camera is recording movement. One time, I pushed the fire alarm. I was testing it and it went off. They were very responsive and I got an immediate call. The service installer was real good as well. I had to contact him after that hurricane almost two years ago because we had no internet and they reinstalled the camera. It was immediate.

ADT since 2012 in San Jose, CA and sold my house in April 2025. I called them immediately to cancel service and got a email reply asking if they could interest me in setting me up in my apartment in Austin, TX. So they confirmed I had moved. Yet they continued to charge me, even after increasing the fee, until April 2026. I called in April of 2025, then again last month and they still charged me two charges: (April 05, 2026 for $26.90) & (April 21, 2026 for $9.78). Apparently there is a 30 day cancelation. So they should refund back to May, 2025 when I placed call? I consider continued charges after cancelation Theft. Is that not what they are supposed to be preventing?

First of all, I was put into a contract that I wasn’t even aware of. I’m in the process of moving and can’t take my equipment with me, so when I spoke with a previous representative, I was told I would only be responsible for the equipment fee, which was around $300. Now I’m receiving a final bill for over $800, which makes no sense.

We have been ADT customers for many years. Recently, however, their customer service is unacceptable. We scheduled an appointment for service at our home, and we were given a four-hour window for the technician to come. Four hours came and went. The technician did not call to let us know that he was going to be late. Additionally, the "agent", obviously a bot, indicated that there was no way for me to find out when we could expect the technician. After waiting more than four hours, I was notified by the bot that the technician was enroute, but I wasn't given his estimated time of arrival.

I looked at ADT's groundwork and decided that ADT was better for me. I reached out to customer service for an issue, and they've tried to fix it but it still ain’t fixed. My camera records when it wants to. And when I need it to, it doesn't record. They tried to fix it. It was working while they were on the phone with me, but once they hung up, it stopped working completely. I got nothing recorded now in three days. I called again this morning to ask them to send somebody out to check it out. They said, the camera can be bad, but nobody is replacing this camera. The camera is old. It's time for it to be replaced.

I use ADT when I leave, or go on vacation. Other than that, I've never used it. ADT hasn't done anything good for me. They've protected my house, but I've never used it because no one has tried to break in. If the power goes off, my ADT goes off. It has a battery backup, but it only lasts for 20 minutes, and it starts beeping because the batteries are low. Also, I got one camera that doesn't work very well. My front camera is not clear. It's an orangish yellow. I can see what it puts out, but it's not a very clear camera.

Somebody told me in February last year that I was going to get a rate deduction because of how long I had been with ADT. But I've never seen that. It's been over 20 years that I've been using them and the service has been good. I just arm and disarm the alarm. I have the doorbell camera where I can see when someone's at the door, but beyond those few things, there are no other features I really use.

ADT is a popular home security service. Plus, my neighbor has had it for several years. I signed up with them and I've been a customer for about a year. I've had great interactions with their representatives. There was only one person that installed everything, and he was really good. The service package that I got fits my needs fine. I have no problem with it. My son did set the alarm off one time, but there was no problem with that.

I first heard of ADT from getting a home warranty. The installation was fine, and the tech was good. The features of my service package are good. When I have a problem with the system, I just call one of ADT's techs and he would help me fix it.

After 9 years of being an ADT customer and always paying on time, I decided to cancel my subscription because they refused to fix a system problem (the system could not receive the signal, a problem they said was due to the outdated system I still had after so many years). Bottom line, the system wasn’t working for over two months and I was paying for a non-existing service. I called in March of 2026 to report my problem and they promised to send out a technician during a time when I would be there since I work. They at first told me there was a fee, but I said that I would rather cancel my subscription, so they said they would waive it. Which would have been great had the technician come at the designated time. Instead, he came when I was at work and left a note that he had passed by but nobody had been home.

ADT has been good as far as monitoring. I like the remote thermostat and being able to set the alarms remotely and unlock the doors remotely. I have had some issues that I've needed to talk to support about. They've been able to solve all my issues. ADT has given me peace of mind that my property is protected and I can be made aware of things via the app that I need to know about. They offered everything that I needed to protect a place that I'm not at all year long. I'm not there regularly. So, I need to be able to see inside. The cameras help with seeing outside, inside, monitoring things, and making sure doors are locked.

ADT has excellent customer service. Since having our alarm, I feel safe when I'm not at home. If somebody broke in, at least it would be a deterrent, but at any rate, hopefully, the police will get here in a quick enough time. It seems like it takes a moment for everything to materialize. By the time the alarm goes off, and then by the time the call comes in, somebody’s ran in and ran out already. I guess for insurance purposes, I'd have a police report to be able to write up. Nonetheless, it did make me happy just feeling more safer.

ADT is a good company to go with. When they put everything in, they explained it, and they explained about the price. They explained about what I need, like did I needed the kind of thing to be in the kitchen where somebody rings my doorbell and I can see them on the porch. They explained all the options, but you don't have to go with all of them options. They just explained it because that's their job. They didn’t try to push their service on me. They explained it, and everybody needs security. Everything was self-explanatory. If the alarm was set off, ADT would blow my phone up and get on top of that. And the police would be around here. Also, ADT's reps are kind. They don't try to rush me off the phone. I have time to explain what the problem is.

ADT had to come out a few times. I thought they were a little pricey for what I got because they charge for every little thing and I didn't get chance to get the break window. But that's my only complaint. I have them since 2017 and the service has been pretty decent. I've have been offered. We are the type that if it's not broke, we're not going to try and fix it. But like anything else, the price would go up on everything and I didn’t like that. So anyone thinking about using ADT should be careful with the prices that they offer for this or that. Other than that, I like how they got the camera set up. I used to have something different with them but I like what I have now. I also like their customer service and the system.

I've been with ADT for two years. I liked the history and their longevity. Also, I had prior use. There are multiple platforms I can log into. ADT should make it more streamlined so they would not ask the question, “Is your account set up through adt.com, ADT app,” or some other ADT platform. ADT should combine them all into one. Make it easy.

I've been hearing about ADT on television and other people I knew had it. We've been with them for a long time and their reps have been great. I just had the system upgraded last year and the installation didn't take long. It went great, too. One time when we were out of town, we received a call and it turned out that the wind blew through one of our windows that kept cracking from the top and caused the sensor to go off. ADT's service was excellent and we recommend them.

I feel safer with ADT. They've been reliable. However, I don't like the new service. Normally, when I would call in, I'd get a live person right away. Everyone that I have spoken to in the past 10 years couldn't have been more helpful. They're nice and great to talk to on the phone. Now, I'm getting an AI. The past couple of times I've called, on occasion, for a quick question, I get that first. I'm not thrilled with that. They could also do way better on the price. They're too expensive and I'm not happy with it. Other than those, the system is good.

We moved here in ’89, and we had ADT here since ‘89 at this address. We had it before then at a different address. Over the years, my experience has been great. Everything's been good with my service package.

I was on the phone with someone and they interested me in getting ADT. I thought it would be a good thing since my husband passed away last October. I can handle their price and they're nice people. The service has been great so far. I don't have to lock my doors and I don't want to lock my doors because I’d get outside and if I need to get in a door, I don't want to have to carry a key around with me. I live up on a hill in the country, there are coyotes and raccoons out here, and you never know whether a wild dog is going to come around. I have three doors and if I need to get in the house, I don't want to have to go around and unlock a door. But the alarm will still go off if the door is open, if it's set.

I know there were several security systems available. I heard on TV about ADT and I saw it in a neighborhood. I signed up with them and it was easy, but some of those people installing the thing were always on the phone. And no matter what you ask that guy, you had to take his phone off his ears. But it was not that hard and I looked online too to help.

ADT is a good company. My system functions all right. If something goes wrong around the house, I got an alarm. I feel safer at the house. Also, anytime I needed something taken care of, it's always taken care of. They're very responsive. Also, their CEO called me personally. The system was interrupted by another company, and ADT was out here the same day. They made a mistake. They charged me for the call. But after I explained it to them, they took the charge away.

Whenever we call ADT, they take care of things. We've been with them for about 30 years and we feel comfortable with them. Recently we redid the keypads and upgrade some stuff. It was easy. Also, I like that I can tell my phone to turn the alarm off or on.

We've had ADT for about 13 years. Their phone reps have been good and so far, everything's been fine. The system has worked well and other than setting it off ourselves by mistake, we've had no problems. We never added our garage door onto the alarm system when it was installed and we felt like the price was a little high. We still would like to have the garage door added, but it seems that, money-wise, we just haven't done that. Also, we ordered a new battery for the backup system and they told us how to do that. We already have the battery. We ordered it ourselves and paid for it. But I don't know how much they would charge to install it. I would like to find that out. My husband's 90 years old and if the installation is very complicated, we probably can't do it ourselves. But if it's very easy, we might be able to.

I've had ADT since 2021. The security system is reliable. I have everything set up here and everything seems okay to me. It remains the same as it is the first day I bought it. Also, everybody from ADT has been nice and knowledgeable.

For seniors, ADT is rather difficult. That’s why the 4-star and not 5-star rating. The App has functions and wording that, quite frankly, is greek to me. And requiring these things be done using your phone stinks. Personally, I hate that, so I have an iPad which is most helpful. Customer service is happy to walk me through those functions that they can not do on their end. (And that alone is a safety feature. Only I can do those things.) Make sure to tell customer service that you have an iPad or tablet. I do not have all the bells and whistles ADT offers. No cameras, no Ring Doorbell. Super tech stuff is most difficult for us seniors. Now I sleep well at night. Thank you, ADT.

Just to change the battery of my alarm, their technician charge a labor fee of $218.😡 It is such a rip-off just for a labor fee, he made me sign and did not show the amount he had charged!!! I was asking him how much was his charge, “He said, just call customer service, if it's an overcharge, just file a dispute.“ What a rip off!!!!

We started with ADT for a while, then stopped, and started up again. It has been five years that we’ve been under ADT. They are very reliable and quick to resolve an issue if there was any. We haven’t had any reason to need the system, but it works very well for us. We can see what's going on around our house. I like that we arm it from our phones and see the video from the app. We feel very secure and safe.

I've used their service for almost five years now. The service used to be very good but now, I consider it very poor. We were away for the week and I received a notice that there had been an incident at the home. Then a few minutes later, I received a call from ADT. I told them I was 300 miles away and I couldn't do much about what was going on at the house. They asked me if they could go ahead and alert the police, which I told them would be great. They hung up and called back five minutes later saying that the police wouldn't go out because my alarm had not been registered.

ADT is a good, reliable service. I've been with them for eight years. When we have a problem or a question, we just call their 800-number. They're very professional. We feel much safer, especially when we're away.

We saw ADT on the television. They were running a special when we signed up and we were supposed to get a $100 credit card Visa when we joined. But we never ever received it. Upon reaching out, their customer service rep apologized and was giving a sad story. Also, when we have any problem and we call them, some of the customer service reps don't understand what they're talking about and what we're talking about. For example, a yellow button came on and they tried to get it off, then they said that we had to buy a new battery which we had to order off of Amazon. That was a big mess.

I would not recommend ADT based on my experience trying to cancel and relocate service. My biggest concern is that ADT relied on internal “requirements” that were not clearly written into the contract. I was told a relocation/self-install package would resolve the remaining obligation on my old home, that I did not need to activate the new equipment, and that I had a return window. After signing and receiving the equipment, multiple ADT representatives told me the opposite: that I had to activate the new equipment for the relocation to count. No one could provide that requirement in writing or point to where it appeared in the signed contract.

Very bad customer service and don’t resolve my problem over $1000 penalty with false alarm from the city and long period. I pay the monthly and can’t use the alarm.

In our prior home, we had ADT since 1975. In this house, we've had it since 2000. I have only had interaction with customer service when I needed a new battery, and then when the alarm would go off on an occasion. For some reason, we'll figure out it was a cat. Our interaction with their representatives were positive and productive. I feel fortunate that I barely interact with them. I'm happy that the system just works. I'm much more comfortable knowing I have ADT.

I've had ADT for about 20 years, and they gave me a free alarm if I signed a three-year contract. It’s been a good experience with ADT. The alarm always works. When I need help, the help lines are very helpful. They also just lowered my bill a few dollars. I also feel safe with the electronic umbrella over my house. However, others should not get the motion chimes ‘cause they don't work that well. They only record for 30 seconds. I'm satisfied with ADT, but not with the functionality of their motion sensor cameras.

When I moved into this house 24 years ago, I had BellSouth Protection and somehow, it got moved into ADT. Nobody ever communicated until my alarm went off one night. Somebody was trying to give me the phone number because I had called the BellSouth number and I don't think I had anything to write it down with. So, I don't have any idea what their phone number is. I'd have to look up ADT’s number and call them. I don't have anything other than the sign that I asked for for my yard. I don't have anything but old BellSouth security stickers. Recently, it seems like the rates were going up to near $9, and if that happens, I won't be continuing with them.

I was looking into a home security system and ADT had a lot of good reviews. I've been with them for almost two years and so far, the system works pretty well for the most part, other than a few malfunctions. Their reps have been pretty helpful, with only one exception. But we were able to get the issues taken care of. Overall, it's been really good and I’d tell my friends that I have experience with ADT, and if they have any questions about it, I could answer those questions for them.

I like my cameras but I’m not happy about the price. I could get Roku cameras for the same job the ADT does. I’m not really happy about having this service.

Day 1: April 1, 2026. I discovered the system 103 Error on the panel and I attempted to resolve it based on previous ADT problem/solution, but that failed to permanently resolve the problem. Day 3: April 3, 2026. I called ADT, who informed me that they were already aware of the problem (problem with ADT’s Tower and AT&T), the problem is not with my home panel, and ADT became aware of the problem on Day 2. I inquired as to how I will know when the issue is resolved, do I need to call ADT or will ADT call me, and was informed that the error on my panel will disappear when its resolved. Note, ADT is aware of the lack of security on. Day 2. Result after call: unresolved problem.

I had one episode when the monitor for carbon monoxide went out. I called to try to get it replaced. I was shocked that the guy was so rude and ugly. Also, I could never get anybody to give me any information on it. So, I went and bought a monitor of my own and put it in. That has been two or three years ago, but I was upset over that. Also, I had to pay upfront how much it would cost me right then without anybody coming out to check it. Other than that, I don't have any problem.

ADT is a nice security. We used to have Brinks a long time ago. We went to Xfinity. Then, we went to ADT. We did have some problems with the monitor when we had a storm. We called, and they fixed it, which was good. When we first got the monitor, they told me I pay $99, and then they were supposed to add it to my payment every month and take it out from there, but they didn't. They charged it on the card that I used to pay. They just kept going and going. I tried calling a few times. I couldn't get through to anybody. They would send me to people that I don't even know what they were talking about. The language was so bad that I asked one lady. I thought she said she was from Honduras and I couldn't even understand. So, then she passed me through another one who said, "No. I really don't know anything about it." So, I just let it go for a while there, until the thing went out, and then my daughter took care of it.

ADT has been around for a good while and when we moved here, they had door-knockers come around. The young man who came to do the hub stayed a long time and told me that he was going to get everything straight for me. So, they've been really good. At first, the cameras that we had kept going offline, and I'd have to climb up on the ladder and reset them. But now, if they’d go off or something changes, I noticed they'll reconnect. In the app, they'll get back how it's supposed to be.

While the service provides friendly workers who help with each problem, we have been plagued with so many false fire alarms that we will be removing the system from our home. The replacement batteries seem excessively expensive to me. Two different times the fire trucks came to the home expecting a fire. Other times I was able to get them cancelled. How many false alarms to my address before my husband and I as well as the fire department expect it to be false when finally it is real? They told me to dust the units but when I dust them they go off. I am 68, and need to understand how often they need me to get on ladders to keep their equipment from giving a false alarm. Never before with any system have I had a single false fire alarm. I am not impressed, ADT. Thanks but no thanks.

Hidden fees... Lie after lie... Incompetent customer service. If you sign a contract with them you're an idiot. I was.

In several of my houses, I've had ADT. My experience has been very good. I haven't had any problems. The system is excellent. My favorite feature is the safety it provides me. I'd recommend ADT. I'd let other people know how satisfied I am with it.

I had told the salesperson about my house two story and I live on a busy street. I had gotten a camera and doorbell. I told them that the doorbell was dead. The wires was no good. When the person came out he didn't tell me that the doorbell would not work for sound inside my house at all. Even when I had called later to add on a camera after having the system I started to notice the doorbell ran down fast and we couldn't hear anything from the doorbell or the camera without carrying your cellphone around. It was also difficult for people in my home to sign on after a while. Lesser than a month I called and wanted know why I couldn't hear doorbell and why I couldn't get my Alexa to work with the system. When I had been asking if Alexa was integrated with ADT I was told yes but after been on the call and transferred over to another person I found out no.

I had a contract with another company, and ADT bought them out. We just have cameras, and we are happy with the level of monitoring that we have from ADT. Everything works good. I would recommend ADT.

No Customer Service. No live agent available "at this time" in the middle of the day. AI was annoying and unhelpful.

ADT is money-hungry. They don't care about nothing but money... Apparently after me and my family were in a home fire I was given two options- pay $1000 to cancel my services or continue to pay for a service I can't use until the repairs are done... sad that a company cares more about money than its customers.

I've had ADT for 10 years. Signing up was pretty easy and I would recommend them. But my experience with the customer support on chat and on the phone started out not really good. The agent I got on the chat just ghosted me. So, I had to call back and I asked to speak to an actual person. I got someone and he was very helpful. Then, ultimately, I needed a technician to come and fix what was going on. Apparently, at the time of installation, a couple of the glass break detectors had been mislabeled, kind of reversed from what they were, so the technician came and resolved that, and it was all good. But the chat is not always a good way to solve problems.

I have been a loyal ADT customer since 2013, but a recent equipment upgrade has completely destroyed my trust in this company. Shortly after the upgrade, the main controller board failed. Despite my home being protected by an APC surge protector and a Ting power monitoring system (which confirmed no surges occurred), the initial technician insisted a power surge "fried" the board. It was later proven to be a simple connection issue when wiggling a wire brought the system back online.

Called into cancel service, needed an email confirmation stating that service has been cancelled, Mr ** was unwilling to help. Stated he is the person to talk to, refused to give me another individual. Will not be using service at new location and will let others know about your customer service.

Repeatedly charged for service not received. Dealt with mgr. Darrell in Phoenix 4/21/26 3:00pm. Did no good and he refused to forward to a supervisor. Mgr. was very condescending and kept repeating himself like a parakeet. I had to cancel my credit card to stop payments. Stupid for a manager to upset customers considering how much business ADT has lost (including me) to RING.

I have since retracted my review. While I still stand by what initially let me to write a disheartening review, I am thrilled that an agent quickly looked at my case. This made my experience a lot better and I am definitely going to return as a customer when my circumstances changes. After all, I have been using ADT for the past 12 years in different homes and states!

Horrible company. They will not let me cancel my account, when I move, they say I cannot cancel for another year. It’s been another year and they will not let me cancel!!! They say some excuse. Always trying to sell you something else. Now say my account is late.., funny it’s on automatic payment. Full of bad excuses!!!

Their tech people installing the systems don't know where to install. They did not put water sensors in the correct area, and my basement got flooded over 3 times. We pay more to ADT because we think we will get of peace of mind and better service. Now I am wondering is it worth paying them more. Other companies charge less than them to get your basement flooded without you being alerted.

Because of this improper installation, I am now being told I must pay approximately $125 for a technician to come out and address the issue. I do not believe it is fair to charge me for a service call when the problem appears to be the result of incorrect installation by your technician. I am requesting that this issue be resolved at no cost to me, as it is directly related to the original installation. Please review this matter and advise on how you will correct it. I would appreciate a.

ADT's customer service reps have all been good. It's been a long time since I've been with ADT, and the service has been good. I haven't had any problems with it.

The ADT system is more than what I need, but I'm satisfied with it. It has a front camera and a backyard camera. Sometimes I'm going to the Senior Center to learn the computer, and it's kind of too much IT for me, but the IT part of the ADT system is quite understandable for a simpleton. When I look on my phone to see what's going on, I'm content with it. A couple of places have been broken into, and the police has came to look at it, but it was out of the view of the situation. ADT is a good thing to have. I have accidentally set the alarm off, but they were understanding and took care of the problem. A couple of times, the alarm went off by itself with the back door being open, and they understood the situation and resolved it to my satisfaction.

I’ve had a very frustrating experience with ADT and SafeStreets. It has been about a month since I scheduled the installation of three security cameras, and the issue is still not resolved. The first technician arrived without the cameras and had to order them. The second technician came but could not install the cameras, claiming the issue was with my internet provider. I was then told I needed to switch to another provider, which is completely unreasonable and added extra costs beyond my budget. After multiple calls and rescheduling, a third technician came and once again, the cameras were not installed. This level of disorganization and lack of accountability is unacceptable. I’ve had to continuously follow up just to get basic service completed. To make matters worse, I am now locked into a 3-year contract and cannot cancel without paying over $1,000 in fees, despite the service not being properly delivered. Overall:

I almost became a customer of ADT, and I’m very glad I didn’t. Unfortunately, even without ever using their service, this has been one of the worst experiences I’ve had with any company. After signing up, I quickly realized I didn’t want to switch systems and decided not to move forward before installing any equipment. As soon as I received the equipment, I called right away to return it. I was told I’d receive a refund within 14 days. That never happened.