ADT Reviews

I'm happy with ADT. I haven't had any problems with the services I've been receiving from them. Over the 20 years that I've had them, their services have changed some, but everything else has also changed. Their pricing is fair. I have people who have other service providers, and our rates are about comparable. ADT's customer service has been great as well. Usually, I go through the loyalty department and they always recognize the fact that I've been a long-standing customer with them. They treat me well. They don't always give me the answers I want, but that doesn't mean that they don't give me great service. They send me emails. If I have an alarm issue, they call. You gotta have a password, so the system is pretty solid. They give me various options too. I can use the app, and it works. It's very simplistic. I started wanting to leave, but I haven't because ADT hasn't given me any issues.

I got ADT in 2022, and they installed it well for me. At one point, I had to change a battery. I called for instructions, and they guided me through it. As far as arming and disarming, I use my phone most of the time, and it's quite easy. ADT is a very good company to work with. They are always very knowledgeable and helpful. I'm not advanced with technology, but they are very patient with me. Their pricing seems fair to me as well because I have reassurance that someone is there waiting for me to hopefully never need them.

ADT’s customer service is good though sometimes, it's a little clunky to get to the person you need. You get passed around a little bit to understand what your issue is. But once you reach them, the people have been very nice, helpful, knowledgeable and timely. They try to figure out what’s happening that I need help with. My equipment's old and we have to go through that. We upgraded the system and put some cameras and the Google Nest for the doorbell. It’s workable. I use the app all the time because that's how I sometimes lock or unlock doors. I like it. I've had friends who've gotten Ring or got a couple of the other ones, and either did it themselves and just subscribed to the service, and they are paying $20 for the monitoring service. I’m paying $48 a month so I have reservations between cost and a couple of things. But I’m satisfied and happy with ADT.

We've been with ADT for years, and when we moved, the first thing we did was to contact them because we wanted this house set up with them too. They cover what we need. The system is easy to secure and we get notifications if anything happens. We fortunately haven't had an issue where we've had to use it as far as the home security, but I've had had a couple instances where I had to use my husband's fall alert button.

I like ADT. We've used them for our last two homes. Customer service-wise, they're wonderful. But I just wish there was an easier way to change out a battery in a smoke alarm. We had the firemen here three times. You're reading the book and you're pressing buttons, but nothing makes sense. It would be great if there could be a code that we put in to change a battery in a smoke alarm. The easier ADT keeps things for people in this day and age, the more appealing it is to customers. Other than that, I've been satisfied with ADT over the past years and I feel secure knowing that my alarm is on. Also, the price hasn't gone up considerably like it does with every other company. ADT seems to be very fair in their pricing.

Horrible customer service. Always have to talk to 4-5 people for a simple question. They are very, very focused on retaining clients and make it very difficult to end a contract. Otherwise the actual security service is fine.

As soon as anything goes off, ADT is usually on the phone with me to see if it was a false alarm or was I doing something. They've been very nice and respectable to me. They worked with me if I had questions and I've never had a problem with them. We've been with them since we moved into the house, and we moved in here in 2002. We recently had them add in more systems alerts and they walked us through everything. They talked to us about the upgrades, what would work in our system, what wouldn't, and what we'd need to do. They were very upfront about it all. The app is easy to use, especially when you're panicked because you can't remember something, and we've been very satisfied with the price. I've also recommended them to some of our friends.

I thought I'd try ADT and see. It has been okay. The storms have knocked it out before, and I've had to get ADT to reset it for me. They did it on the phone.

When I first installed the system, ADT's authorized dealers who are no longer with ADT pretended to be ADT and that the equipment was free. However, I ended up paying over $1,000 so it was a bit of a rip-off that I was stuck with for two years. The equipment is not the state of the art because ADT has better systems now, but I'm stuck with this, so I'm not gonna get the Google system now that it’s not gonna work with this, and I would have to change everything and I cannot pay more money. Other than that, the service is good. I look at a couple of cameras remotely. Also, when I need to fix something, ADT can do it over the phone. That's convenient.

ADT is a really good company. I've had them for years and they're very consistent. Even when we set the alarm off by accident, we get a response right away. So, we're impressed about that. The customer service is good. We had a technician come out a couple of months ago, and he walked me through replacing the battery and resetting the system.

I like that I can arm my ADT system from my phone elsewhere. When I had to contact customer service, they took care of the problem I was having quickly. The battery was going out and I also had a problem getting it back online after getting a new router, and they walked me through it.

ADT seems to be doing the job. I have a very open house and sometimes, it's very hard to find out when the batteries are going down. Early on, I had to have a tech come out but since then, I've been able to figure things out. As far as the customer service goes, they seem to be able to help me when I need help.

I feel protected having ADT. I like my panels. However, I'm not satisfied with the last price. I have a two-family flat and my lower flat was supposed to have been a lower amount. But ADT charged me the same amount that I was paying which is almost $9. I called in and the guy told me that the next one would be lower.

My experience with ADT has been fine. We've been with them for a number of years and they do a pretty good job. We have the main system and we've added some embellishments to it. I'm satisfied. You also can't believe how fast they are. We tripped an alarm, and we had police here within 10 minutes. We also have a panic button on one of our remote controls and every once in a while, I will bend over while I've got it in my pocket and my phone rings. It's them asking me if I'm okay. I'm extremely pleased with the response. They've also lowered our monthly rates over the years.

We bought a home that has an ADT system in there, and we continued with what was already in place. It is extremely easy to use. When the guy came to hook it up, I asked him if it needed a new one. He said he didn't have anything newer on the truck so all we had to do was just turn on the monthly monitoring. When we had a battery go bad, we went to the website and figured out how to replace it. The website is good. The only issue was when our contract ran out, we didn't renew. Our price doubled. I called, gently complained, and they brought it back down and put us on another contract. The price may have been a little lower than the previous one, so we were pleased. I was appreciative of him doing that. He took care of us.

I've known ADT for years. I've always wanted to work with them because they're still one of the best. Their rep was good. He knows just what I needed. That was good, although I would have liked a camera, but he couldn't put one in. That was more important to me on the front door than anything else because I don’t have one. Also, the installer did well. He climbed onto my roof and got everything done. He spent enough so I could understand it. That was a pain in the butt. He still helps me. Asked too much questions.

My experience with ADT has been very positive. We went from landline to a cell tower. Everything’s been fine with my experience with them, with the exception of the rate that keeps going up.

ADT came with the house. Other than a couple of upgrades, I have not had much contact with their customer service. With one of my upgrades, I went to a cell phone connection instead of the landline. A team of one came for the installation and that was easy. The system works when I turn it on.

ADT has been a good company. I went with them for security. Their system has been okay and their customer service has been good. Overall, my experience has been good too. But I don’t like that they wanna charge you for everything.

Everything about ADT is good and I’ve been with them for three years. My neighbors gave me good compliments about ADT too.

I love ADT and I'm not gonna give them up. They're right on ball. If I need help, they're right there. If the alarm goes off and they can't get ahold of me, they will call my daughter and my daughter will call me. The law will call over here as well.

I've heard about ADT being good and safe, and that's what I want. I have issues with anything to do with technology. They've been very good and patient with me. They walked me through how to use my system. Also, the price is good. I would recommend you to them.

When we signed up with ADT 20 years ago, we didn't feel a need to go anywhere else. It's been a good experience with them. They upgraded my pad, and that went well too.

Everything is good with ADT. I had to get a larger bandwidth for my internet but that was needed more to make sure my camera stayed connected and also that I have enough bandwidth inside the house as well. As far as the cameras, I wanted the floodlights, but they weren't available. They did cost more. There was another dealer that provided ADT service for my neighbors, and they also had another service that they were offering, which was the water filtration. I wish I had gone with that dealer, but I didn't. I wish ADT's pricing could have been a little cheaper considering my spending plan. Other than that, I don't really have any complaints. Since I increased my bandwidth with the internet, I've been fine

We have had ADT before, and we got them again. The system has been fine. I have no problems with it. Everything has been handled professionally. The technician that came out here did a great job. Their price has increased though.

The ADT system is very efficient, and the support is very good. Customer service is timely and accurate. When I have to change batteries, they tell me what to do. When I need interpretation on how the console works, they help out as well. I'd recommend ADT.

I've had a very good experience with ADT. The customer service is excellent. I like their response when we had to change our Wi-Fi. I'm disabled. So, they came out and set the cameras. Also, I like the cost.

I've had a good experience with ADT. I've had the system for at least 15 years now, and I would recommend them.

When I started with ADT about 12 years ago, they were Protection 1 and it was awesome. When ADT took over, it was still really good. It seems that recently, they've outsourced some of their customer service and I don't feel like getting the service I used to get. Other than that, the equipment works good. I would recommend ADT.

I've been with them for a long time and I haven't spoke to their that much, but their customer service has been fine. I'd tell friends and family that ADT is very good.

I've known ADT for many years, and the most recent experience with them has been good. However, they could stop charging for visits when the equipment breaks down.

Well, after being rescheduled several times, the technician taking all day to add two cameras to an existing system then drilling through my four existing camera wires slicing them together looks kind of like a fire hazard to me and then putting me off several more times to install my other two cameras. I called to cancel my service with my business and home but yet they still charge my account telling me they’re gonna give me 40% off my bill. I have been a customer for several years not under any contract but still can’t seem to get it canceled.

When I started, ADT was the only one that did home security in our area. Our system works fine. The only time I've had it go off is when pets have set it off. Thankfully, we haven't had any other intrusions. I would highly recommend ADT. Stellar service.

When my papa passed away, my grandmother got ADT at her house because she was alone. In 2010, we moved into our house and got ADT too. They have short wait times when calling and the service has always been excellent. When the techs come out, they do their job quickly and cleanly.

I would recommend ADT. You have to understand everything that the sales person is selling, who I thought was very good, because I talked to him a year before we decided to do it. Where I live in Hunterdon County, Western Jersey, the brightest thing on our street at night is the doorbell. We've been in this house since 1983. Not until someone broke into one of our neighbor's house did we think about a security system. But after going over this thing with ADT, and I did talk to Slomin, Slomin's seemed a little shyster to me, ADT sounded more upfront with the sales rep that we worked with. You have to ask the questions upfront about what they're gonna do for you and how they should set up your house.

You can get ADT because I've had a good experience with them. We had their system in our Chicago house, and when we came to this house in Louisiana, they had it set up. It went great. We're content with everything we have. We've done the 1-800 number, and we've always had a good experience.

When I was looking for a provider, ADT was the only one who called me back. I pursued them myself and it just happened to be a perk that my insurance gave me a deal. The installers were excellent. They had to come back at a different time because of where I live and the internet I have. But any time I've ever had anybody, they showed up on time. The sales representatives are always easy to get in touch with. My credit card got renewed because it was a different date and the sales representatives were very helpful.

I've been satisfied with ADT. After my husband passed, my son wanted me to have an ADT system put in. ADT is very easy to get in touch with. They did what they're supposed to and explained things. I have what I was looking for. I was satisfied. The only thing I've added is a keypad that sits in my bedroom. I've got one in the kitchen and one in my bedroom, but it sits on the chest of drawers. I don't have to get up if the alarm goes off and come all the way through the house to the kitchen. I talked to ADT's rep the other day. The in-house siren would not go off. ADT told me we have to put four AA Energizer batteries.

I definitely feel safe with the ADT system. The only challenge was when the guy installed it in a poor area. I don't know what he was thinking. There were some boxes over by the door and he put it right in the middle where my television goes.

This has been one of the worst companies I've dealt with in a very long time. I've had my $3,000.00 security system for about 8 months, and already have water sensors malfunctioning, and just had to finally remove them because they go off all hours of night and day with nothing wrong. Their "team" claim their technical people would call me back, and that took 2 full days for that to happen, just to be told they would remove the sensors and it wouldn't be a problem anymore.

ADT is the WORST WORST WORST company I have ever dealt with!!! I was with the company over 3 years with no issues. That was the problem, I had no issues. As soon as I started having issues everything went wrong. Service calls were incorrect, many many phone calls to the company, charging amounts that are incorrect, one person did not know what the other person was doing. I missed a lot of work to be home for these service calls, because my equipment did not work. Every time they came out it was incorrect! Could not do the job!! I decided to cancel my service due to incompetence of your company. I was told there was no cancelation fee by multiple employees of which I confimed. Then I get a bill for that. Had to call again to fix this issue. Not sure this is resolved yet. They took money out of my account for the equipment fees (of which the equipment does not work).

ADT is a scam. I cannot even hear my doorbell. Below 1 star. Paid 120.00 for a camera, a base, and a doorbell and cannot hear my doorbell. Called and got transferred to 4 different people just to be told I need to buy more stuff to hear my doorbell ring. After paying 32 a month for 3 months. A total and complete scam. Why would you sell someone a doorbell not to hear your doorbell inside of your home??? Took my money but never told me I will not hear my doorbell. Save your money and just get ring.

My system wasn't communicate with ADT software for 9 months, the only reason that I found out is because something happened that I've to contact them. But for those months I was under the impression that I was secured every time I set up the alarm on. The lack of commitment to their customers is unacceptable.

I had ADT for over 2 years on my home, but had to move to an apartment due to the economy. I transferred my services to my apartment in August and the gentleman told me to cancel the old service after a few days and we paid for installation, which I did. Monday of this week, I received an email from my bank stating my account was in overdraft, I checked and it was from ADT. I called them and customer service said it was their error and the fund would be refunded. Tuesday customer service reached out and said our refund was approved and should be refunded by Thursday, but when Thursday came, the refund didn't.

I have been a customer, via several properties, since 1998. Since we put in cameras in 2020, we have had constant issues. Last year they replace the doorbell camera, it still didn't work, they came out. Said my equipment was outdated and I had to upgrade. Another $1000+ to upgrade. The doorbell hasn't worked properly since. They came out, replaced it and charge me for a 3 hour visit. Tech was here 40 minutes. A week later I asked for more help because new camera was still not working. I was told my local office will contact me in 3 to 5 days. 7 days later, I contacted ADT. I was informed that they canceled my request for help and will not come out unless i pay 3 hours travel fee. They will not release my contract without paying $1000+ in early cancelation fee. This is illegal. I plan to escalate this all they way. They treat long term customers like garbage.

ADT is just an “ok” alarm company. Sells rep was really helpful and nice but of course he’s going to be. Beyond that the customer service is garbage. My kitchen panel stopped working about 2 months ago. I haven’t had anyone come look at it because in the past, they’ve charged me a fee for someone coming out to fix my system. The cameras are complete trash. The alarm does work and they usually call me when it goes off, but not every time. I’ve had Vivint and a company called Peak alarm in the west they were much better companies. I would definitely look around before going with ADT. We are moving in a few months. It’s VERY important to know that they will NOT allow you to take the equipment you’ve paid for to move with you. You have pay for all new equipment if you move. When we move I’ll probably go back to Vivint.

I wish I could give a big fat ZERO! I wasn't even upset when I called. I just called to cancel my service because I switched to another carrier. I feel my account was mishandled in the very beginning and never rectified. I had to fulfill the contract before I could leave. When I called to cancel, the person wouldn't cancel my account. She continued to try and "save" me. I told her I'm not savable, I switched! She continued to repeat herself and try to finish her script!!! WHAT!!! CANCEL ME! Then refused to transfer me to a supervisor when I asked. Now I've wasted almost of hour of my WORKDAY on something that should have taken 10 mins MAX. Too many reasons NOT to choose this company.

Worst company in the world. The sales representative missed up mixing the services in the contract. I had an issue with my cameras and the representative said that they can check them out with no extra cost only charged for the trip and and the end they charged me for everything and they didn't fix them anyway. The customer service is terrible. I've to talk with more than 3 representatives to try to solve an issue and tell the same story multiple time and they don't solve your problem at the end and you need to stay on the phone for almost 1 hour.

I tried to cancel my ADT system just a few days after installation, but was told I was “outside the 3-day cancellation window.” That so-called window included a weekend when their offices weren’t even open yet they still refused to honor it. It’s ridiculous that a major company hides behind technicalities instead of treating customers fairly. I barely had the system long enough to test it, and they wouldn’t budge or offer any real help. If you’re considering ADT, make sure you read the fine print and understand that their “money-back guarantee” doesn’t mean much once they’ve got your signature.

This company is very hard to deal with on every level. I am trying to return the equipment, that box was never opened, and I am sending it back. Well, they don’t even want to talk to me. I am moving out of state, and I need to return the equipment that was never installed, No one wants to talk to me.

Terrible company with terrible customer service. We paid for years and just dealt with their nonsense. Wish we would have looked into alternatives sooner, much sooner! There are a plethora of other options out there and when it comes to reliability, ADT is terrible. Anytime there was an issue with security at our work office, we would go to review the cameras and none of them would have video recordings from anything more recently than weeks prior (which were useless to us). We received many monthly credits but we didn't care about the money back, we NEEDED video recordings of security concern events that took place around the office and ADT could never provide that. Anytime we went to check, they were not there.

My ADT system works and I'd recommend it. I haven't had any issues in the 25 years that I've had them. I have an older system but that meets my requirements. I'm happy with simplicity. It's also been positive every time I've spoken to a person. Their call center is in the States or at least the people that answer the phones are extremely proficient in English. There are no language barriers, which, unfortunately, in some contact centers, is an issue.

ADT is always there whenever I need them and if I ask them a question, they answer me. If they couldn't, they would find somebody else to answer my question or they would tell me that they would find someone and call me back. And they always do. It's nice that they can go into my phone and look at my hub and solve my problem. I had a lot of animals that I never knew that came through my yard and I go back and look at them since I’ve had ADT. I have them all saved. My security is much better because I can see who comes down the end of the road and who's in my yard. I love those features that ADT has.

Customer service with ADT has been good. I've been with them for at least 5 years and I have peace of mind having them. I have things that tell me when my front door or back door is open. I have a carbon monoxide and a smoke detector as well. I have a garage door camera too and that works very well. It's very efficient. Additionally, it's very easy to get in contact with a representative at ADT. Communication with them has been excellent. When I was working on the backyard camera, my settings were incorrect. It signed into my phone and told me what to select. It took a few calls to get that one done, but it's fine now.

BBB complaint filed, Consumer Complaint filed. The system never worked for me and they sent me to collections. My cameras were always logged, they sent the technicians 2 times and never fixed the issue. The solution was that I had to buy a second internet package. They never warned me about that some types of internet services aren’t compatible with them system and have been trying to make me pay for a service that I wasn’t able to use.

My mom told me ADT was great. My experience with the sales rep was good. I can reach out to a tech and anybody in case something goes out and it gets resolved quickly. Also, I like the response time because they notify the police immediately.

We've had a good experience so far. We've been with ADT for some time, and they have been receptive in a lot of ways. We appreciate all the effort that has been done and seemingly work out for us right now. We have another alarm system, and I struggle with the fact that it needs a landline to be able to function. It's challenging in some ways because it may require some updating. It seems to work perfectly with our Ring system. Because we have a Ring camera at the front door, and we plan to install a couple of other cameras because the ADT camera that we had does not work the way we hoped it would. In the past, they ended up removing them, and there were a lot of adjustments and the back and forth that went on. I was frustrated, but on the other hand, I am grateful that ADT was very understanding and accommodating in a lot of ways in addressing what a customer needs that suits them.

So far, ADT has been great. I had them in New York for many years and when I moved down to North Carolina, I reinstalled the system. I'm getting more here in North Carolina than what I was getting in New York. I added cameras and a few more features. They're also priced more reasonably. My experience with the installation team was fantastic as well. They listened to my concerns and were very professional. I asked a lot of questions and they were very knowledgeable in regards to answering them. I like ADT. They're a reliable company and I would recommend them to anybody. I like that I can go anywhere and monitor my house from wherever I go with the cameras. When I was living in New York, my brother-in-law had ADT for a numbers of years. He was telling me about how good it was and I was able to see it firsthand.

There had been a couple times where there’d be a problem with my ADT system and a technician would come to the house. I really appreciated that because this is not my area of expertise as far as technical stuff. But then they said that they'd have to charge me to send somebody to my house. Or I could do the troubleshooting myself, and somebody could be on the phone with me to walk me through it. I told them that I don't think that will ever work out because I'm going to blow up my house by accident. But every time I've been on the phone with somebody, they have been fantastic about holding my hand and walking me through everything. So that has always worked out.

I'm 100% satisfied with my ADT package and I have no problems at all with them. Whenever I have an issue, I call and they get me an appointment right away. Then they call me and I have to be at my house for it, because they have to get into the system. Then they resolve the issue. When the system was installed at my first house, the installer went through everything and showed me what he was going to do. He walked me through the whole process, because it was the first time I had a security system. So, he was very good and very thorough.

I'm 85 years old and I've lived in this house for 50 years. ADT has always been here and they still are. I never really had a problem with them ever. I pay it every month and it's affordable. They've responded to all issues very well. I've got a big glass sunroom, and that brings in the birds. When they fly and hit the glass, they would shake everything up and get us a few trips. But that was never really a problem.

We’ve been with ADT for 17 years now. We stay with them because the equipment is great. The service seems to be really good. Any time there's any problem when we're away, we've gotten an immediate phone call. All the windows are guarded and all the doors. And the moment something opens it shouldn't, we know about it right away. Their price has also been reasonable.

I like that when I go out of town, I can set the ADT alarm on. However, with ADT, you have to pay for everything including batteries. When the equipment goes out, it takes a while because they have to mail it to you. If the stuff falls down, in order for them to come and put it back up or put a new one, they will charge you. When I'm calling ADT, they help me out. But sometimes, I get some smart ones that don't wanna work. Some don't even know what they're doing. You’d be on the phone for hours trying to set the thing on the wall. But now I've learned how to set it back.

I had Brinks, then ADT acquired them, and then when I moved from Oregon to Arizona, I just transferred on over and have an ADT system here also. The performance of the system has been great. I like being able to set the alarm even though I'm home and bypass specific zones and the motion detectors and the windows if I wanna open a window but still have the alarm set. It’s been a good experience.

I've been with ADT for 9 years. I think I deserve some kind of discount. But I got cameras around my house now. I work in a prison and I've been in my prison for 20 years and I'm very security-oriented. One time, they came and put a battery in the main system and it was awesome. They were very professional.

I've got two cameras and the doorbell camera. I've got sensors on all the doors and glass breakage sensor on the windows. It's been ideal, so I don't have to worry about anything or anybody coming in. ADT is very prompt and helpful. They're courteous too. I had a sensor go bad and they walked me through it. They sent me a replacement. We replaced it and set it back up with the system. It's been a great experience.

We’ve been with ADT for 40 years. We started out with Brinks and then they changed to ADT. They've all been very professional and helpful. The only thing we ever had is when an alarm would go off without reason. We would call in and tell them whatever it was. Then they would say they’d troubleshoot and see what was going on and notify us. They've been very great. I would highly recommend ADT because it's useful no matter what.

I've had ADT for over 20 years. We added cameras when we first moved here. But we had ADT longer than that. I like the product. We have no issues with it. ADT helped me every time I called. I recently had issues with some cameras. A gentleman came in and did what he had to do. Everything works good. So, I'm still happy with it. The young lady went far beyond what I thought. She was able to even get me a better price. I was better than happy with that.

I like ADT. It's a good company. They have done a great job in the 20 years that I've had them. When I accidentally set the alarm off or if it goes off for some reason, they always call me. I talk to them about it and we do whatever we have to do. Their online service is top-notch as well.

We've been happy with ADT's services. They are very prompt in responding to an alarm and their customer service has been good. We use the online service to control our system, which is easy to do. We started out with one package, then we ended up changing. We bought new sensors and different things, and the process was pretty easy. We didn't have any problems.

I’m fairly safe with the ADT alarm system. In the very beginning, we had a few installation problems. But once those were resolved, we've had no problems at all. It’s been fairly easy to resolve problems with ADT. Just give a phone call or a text and probably an email and they will schedule a tech to come out and problem will be solved.

I would recommend ADT highly. Their customer service has been great and their pricing is fair game. However, my system is outdated, so I'm having problems with it. I've had to change the batteries a few times. I might be doing an upgrade in the future.

I started out in 2004 with Protection 1, then a couple of years ago, ADT bought them out. It hasn't been that many years since, but everything's okay. ADT came in and set up my cameras. The couple of times in the last couple of years where our smoke alarm was set off, ADT called us right away and we were able to tell them what was going on. We were cooking and they didn't have to call anybody to come out because we got everything under control before we got very far.

I put ADT in my house after it got broken into. However, the camera system that we have from them is not really that great. They ain't clear and don't work most of the time. It's not difficult to get the reps on the phones, but every time they come out, they wanna charge me $150. I'm not gonna pay any big old money. I figured, as long as I've been with ADT, I would have gotten a good deal with them. But the last time I checked on upgrade, I can't even afford it. I'm thinking about going with a different provider.

I would recommend ADT 100%. I've been a long-time customer with them. They've been outstanding and they provided me with the equipment that I needed to secure my house when I leave. The system has worked perfectly. It does what it's supposed to and I don't have to mess around with it or get technicians in here to try and troubleshoot it.

I've been with ADT for nine years. Friends of mine have it. When I moved to Jersey City, I decided to get the alarm. In the beginning, I was disappointed with the service. I don't use it as much now because I have my dog with me. But it does its job. It's just a regular alarm.

ADT is a good company and a good system. We needed a new system in our home in Arizona. I just Googled the best companies and ADT was one of the best. I contacted them and we have their service here now in Arizona. Like a lot of places, you gotta go through a switchboard. But it's normal. The technicians are great. They came out within two days and got the system set up. We had a couple of little hiccups. We have some false alarms. When we went back to Minnesota, our housekeeper let them come back in the house and fixed it. It was a matter of the things weren't lined up correctly. We've had no issues since. It works and I have cameras. We see what's going on inside and outside the house. It's as I would have expected.

I looked in Google for a security camera, and ADT is one of those that people like the most. I have a daycare, so I chose the best for me. The first rep I had was when I called for information. The second one was when they came to the house. Both of them were nice people and knew what they were doing. They explained good to us. I love that. We like the system. It's used for everybody in the house. We use the app on the phone. We can watch all the cameras from over there, open the door when we're not home, and arm and disarm the alarm.

ADT helped me out one time when the smoke alarm was too close to the bathroom door, and it kept going off. They walked me through it and that was very helpful. The system is performing very well. I like it because it's efficient and very accurate. It calls the police, and that's a good thing. It's like having a house bodyguard. ADT is accurate and they really care. They do call back for feedback. They call and ask more questions like, "Are you satisfied? Everything is okay?" So, that was a good thing. It's very easy to get in touch with them. I call the number and they pick up immediately.

t's been a couple of years now since we set ADT up. The rep assessed what we needed. He drew up a proposal for us, which we accepted. He was very good in his follow-up through the install, and even had some unsolicited post install follow-up just to verify that we were happy and we didn't have any issues.

A couple of people had ADT here on our block. We tried them as well and we're very happy with them. If you have a problem, they will come out and fix it. I like the professionalism as well. When we had problems with our Google doorbell, a guy came out and fixed it for me. It stopped charging so he had to take it off. He charged it in the house then put it back on and everything's been working great since then. That was the first time I've ever needed to get in contact with ADT and it was fairly easy.

We've had ADT for all the years we've been here and for 25 years prior to that at another address. That other system was upgraded some time or another. We've been in this house for six years. We’ve just had the system. I have one motion detector, one fire detector, and one keypad. It is easy to use. I'm just not computer-smart.

I noticed that a lot of people have ADT. I thought the more is the better, and I jumped on board. Everything got installed well, and I love having the security. Their response time has been great as well. However, I wish that the cameras would record farther so I can go back and look in case something happened. If someone comes in my yard and they are not close enough, it won't record it.

I'm satisfied with ADT. It's fair pricing. We were okay with their website. Also, I've been very pleased when I've had to call them. I've recommended ADT to several people.

Two aunts of mine and I each had a security system installed around 1996, and at that time, ADT gave us the best offer. I had a false alarm once when I wasn’t home, but they responded right away. The motion sensor was sensitive and when a couple of trucks rolled by, causing vibrations in the house, it went off. The police came right away and checked everything, and everything was good. All the interactions so far have been good.

I've had ADT for over 20 years and I've been pleased with them. I wanted to stick with them because they've always been fair. When I first got ADT, I felt very secure. I had two young boys and the service gave me peace of mind. I also recommended ADT to someone that I know.

I've had excellent service with ADT in the 4 years that I've had them. It gives me the security I want. My husband just passed away, so I'm here by myself now. ADT helps me to go to sleep at night. They're always there for me if I need them, and they keep abreast of my situation at all times. I had this bad habit of setting my alarm off. One night, I went to sleep, and the door wasn't shut. The wind blew it open, so the alarm went off. ADT tried to call me, but my phone was turned off. So they called my son, and he came over at the same time the police were here. They were very nice about it, and I apologized up and down. I love my ADT system. I wouldn't trade it for the world.

ADT is connected with State Farm. When ADT sent me an email, I decided to check them out. However, there's no touchpad near the door where we can do it when we come in. Our feature set is all the way in the kitchen and it's all part of a thing. Otherwise, we'd have to sit on the floor in the hallway when we come in from the garage. All other systems that we've had, even the system that was here before we bought the place, had a touchpad right there. When you come in from the garage, on the wall, you can touch it and it turns everything off. I miss that.

I'm getting ready to leave the country for several weeks and I want to know how I could add my son to the contact number listed with ADT. I've been with them since October 28th last year. This is a brand-new D.R. Horton neighborhood and they had recommended ADT. ADT cover this area and they did everything. They also did my termite and pest control, and they gave me a bunch of deals. We had to wait about two months before the house was finished to move in. I was using AT&T and ADT had to wait for AT&T to put in the fiber optics and everything they had to do so that I would have internet. So far, everything's going fine and I really enjoy having the outside cameras.

Called to inquire about system with ADT. Was told one price on the phone and what system would include, only to be told by the technician that I must have misunderstand. On my initial call they had me sign what I thought was agreeing to have a technician come out and work with me but it was a contract. The three days to cancel were expired even before the equipment was installed. I was told the cost and the monitoring fee and I thought the total amount was monitoring fees and equipment, but $1,600 was charged to install 5 cameras and window sensors, and the total cost was not with monitoring fees.

I have had ADT for more than 3 years. The install was easy and all of the things, but what really matters to me is that the system works. It's easy to get hung up on a contractor making little drywall mess or something taking a few days to figure out the glitches, but 3 years in, I still feel safer having the system. The other day, we were sanding and I forgot to put the filter back into the big vacuum. Massive puff of smoke and soot particles were released for no more than 3 seconds. Less than 10 seconds later, the alarm went off and I received a fire awareness phone call. While this was not an emergency, I know that if my kids or dogs were in the house when something happened, I would trust emergency services to be on the way immediately. Thank you, ADT!

ADT has a good product. The monthly price is good. But I got a little bit misinformed over the equipment installation. The equipment installation was more than I would have bargained for had my understanding of it been different. So now, I really do have a lot more than what I need. I like it, but I also paid a higher price that I would have preferred to not be paying. I'm paying a monthly price for the security and then I'm paying for the equipment itself.

We used to live on Eastern Shore and we had ADT security over there. When we moved here in 2004, we also wanted to get security for the house. We looked up on the Internet who was the best, and I was impressed with ADT. We signed up again and our experience has been very good. They're always right on the spot. My husband accidentally opened up the door at 4 o'clock in the morning. The alarm went off and ADT called me right away. Before I can even get to the phone, it was ringing. However, sometimes when it goes off, it's not working. It's saying that one of the doors is open, but when we go around checking, all the doors are closed. We know it might be the battery so we change the battery then it's okay. It's easy to get the batteries changed as well. We're very pleased with our sense of security and would recommend ADT.

The girl from ADT who helped me did an outstanding job. She was very professional and courteous. She walked me through what I needed to do. I've had ADT ever since I moved in my house because when I moved in my neighborhood, the choice was either ADT or Western House, and I didn't want Western House. ADT is well-known throughout the country, so I've been always had them. I got the camera, the digital pad, and the combination lock. So far, I haven't had any issues with my system. Every now and then, if the wind is blowing hard, it'll push the door and put the alarm off. But other than that, I've never had any problems with ADT. Every time I call about something, they resolve it. I also have no problem contacting them. They verify you, authenticate what your code is, and they go from there.

When ADT did the installation, the tech did a inside camera, which I didn't really need all that much. I just got the outside doorbell and the alarm system. On top of that, I had to pay a $15-fee at the police station just by me having the ADT camera. Other than that, I had a good expereince with the installation. The only problem that I experienced was when they were trying to get the connection going for the internet connection going thing when they were trying to connect it. Overall, I've been getting pretty good customer service.

I had ADT in the state of Tennessee when my brother bought it for me as security, then we transferred homes and picked it back up again in California. I'm not a techie, so when something goes wrong, I call in and the reps tell me exactly what to do over the phone. They've done that several times for me. When my elderly neighbor got confused and set my alarm off, the police were here within minutes. They responded fast, but I didn't have the system for police response ‘cause it was safe where we were at. We were out in the countryside. I had the system more for fire because if we had a fire out in the countryside, nobody would know about it. I've been with ADT since 2009, and another plus about their company is nobody's called to solicit more things. They leave me alone until I need their help.

I'm very satisfied with ADT. I had Protection 1. I've had them for over 20 years, and ADT and Protection 1 merged. The techs fixed everything that I needed fixed when they were here. They find out if I needed any additional assistance, explained to me, and left. They're very courteous. I'm very comfortable with my sense of security because I have all my doors and windows secured. I set it at night and take it off during the day. I travel a lot. I leave it on.

The property I bought had ADT for home security. Compared to the other prices of other services, it made sense for me to continue with them. So far, my experience with ADT has been good for the most part. It was easy for me to learn and get the functions that I need. It's simple and I feel safe with the system. It's also extremely easy to communicate with customer service. When I've had little glitches, I called and got immediate service. I'm really happy with that part. The glitches I've had with it has been more internet issues, not ADT issues. This is my first time having home security so being able to have that quick access makes a difference. I would definitely recommend ADT to family and friends With ADT, you will get everything in one. You get the affordability and security you need. They have great products as well.

Three years ago, the technician came to do the installation. He did the windows, the doors, and the cameras outside. He was very good, and knowledgeable. When my carbon monoxide wasn't working about a month or two ago, a technician came out and changed it to a brand-new one that should be more effective.

Everything is pretty good with ADT. I first learned about them through the cable company and I chose them over others because of their experience and knowledge of everything. I also knew their company more than other companies. The features of the security system are very good, too.

The ADT system has been very helpful. The other night, I was having issues with my lock and with the key and I set off the alarm. They called and said, "Well, we got a report." Sometimes there are issues. If you're not so familiar with phone, sometimes it is hard to get a live person. But I’ve called them and sometimes with the troubleshooting, they've helped me. The technicians have been helpful too. It's also easy to arm and disarm. You're in the house and you could put the alarm on while you're inside. I've had the service for five years now. It is a good idea to have that security. 'Cause sometimes you're away, you have the feature that you could put the alarm on mobile through your phone. I'm very satisfied with ADT.

ADT has been professional, courteous and helpful. I've been with them for 30 years. Sometimes ADT Pulse is down too often. I'm not sure if I need another router or if it’s ADT. One of my cameras is always down. Otherwise, it's a good product. I'm satisfied with it.

My technician arrived on time, and took care of everything in a timely manner. They did great install. Customer service has been excellent as well. I accidentally triggered the alarm and ADT called within half a second. Everything is great. The monitoring, the app, and seeing in real time the sensors being used and at what time have been really great features.

We're happy with ADT for what we need. We have been with them for so long and we haven't had any negative experience with them. Plus, it's very easy communicate with the company. We do it usually online, or we can call. Any time we've had to do anything, we've been pleased with it. If we asked questions, they answered them. If we need someone to come by, they come. ADT does so much with smoke and fire, as well as with break-ins or security, which we don't think about because we have the system. We also have their sign up in our yard, so most people know that we have it. If someone needed a system, we would recommend ADT.

I'm the biggest ADT fan on this globe. It's my favorite company. They're the largest company in the United States and the most credible one as well. They have the best products and best service. I put that sign up in front of my house, and no one's gonna mess with me. Their guys love their business, and they're so friendly. As soon as I had that thing signed up, they put the sign up. The installation went smoothly as well and they had everything running. I've had the system for a year now, and not one thing has gone wrong. I live in a nice neighborhood, and it's a status symbol too. All the other guys got all these fake brands but I have ADT, and they look at me differently.

I had a different system and ADT took over. When I switched over, they lowered the payment. I’ve been with them for two years now. Their customer service has been fine and my experience has been good.

All my family members in Chicago use ADT. I got ADT as well because we were getting our packages stolen. Their service has been great. The representative is very nice and polite and it doesn't take them long to answer questions or fix problems. I also really like the little box thing where I can say, "Hello, Google. Front door camera." ADT is the best and their security system is awesome. I love it and I will recommend it over any other alarm system. In fact, I am gonna place an order for someone to come out and put the camera Ring doorbell.

Two years ago, right before I started my ADT subscription, a neighbor who lived across from me had cameras and could tell that someone was up at the front of my property not far from the street. He was leaning up against a tree for a prolonged period of time. I have a fairly large yard, but it was sort of an odd place to be in the dark. So, we called law enforcement and I'm far enough out that apparently, it was the sheriff that serviced us, not the regular police. So they came, but about the time they were ready to pull up, this guy hopped into a car that was coming up my street and they took off. But it left me feeling like I needed a security system. So, I went ahead and got ADT. So far, I don't have the system on very often because I have two different dogs now, one of whom is a fox terrier, and she could smell someone from 20 ft.. And her hearing is extremely acute. So, even though I have the ADT system and it's ready to arm, I rarely arm it.

A friend of mine recommended that I consider ADT, and I did. She was pleased with her services, so I thought of trying them as well. Overall, I like the entire system. The installers were very professional as well. They explained everything to me. When I needed to call back, one of the installers gave me the contact information and I was able to call back. Whenever I've had to call in, I've felt very good about doing business with ADT.

I'm new to the neighborhood, and when I was taking a walk through my neighborhood, I noticed that there were several signs of ADT in the yards. I talked to a couple of the neighbors, and they said they've been very pleased with ADT. I went by that and got ADT as well. It seemed like the rep who came was a little rushed and didn't go down everything with me, but I'm pleased with what I have. The installers were friendly and respectful as well. They explained what they were doing for the most part.

My experience with ADT has been nothing but a headache. Every single time there’s an issue, they demand I reset my password — over and over — as if that magically fixes anything. I’ve had to create so many passwords I’ve lost count, and nothing ever actually gets resolved. Their contracts are ridiculous. You get locked into a long-term agreement with essentially no way out, even when the service clearly isn’t working. They’re more interested in trapping customers than keeping them happy. The app is unreliable, too. Tech issues, delayed notifications, features that don’t work as advertised… pretty ironic for a “security” system that can’t even reliably notify you of anything.

I've had ADT in my home since October of 1987. I remember it well because 30 days later, somebody broke in my house. However, we didn't have any contacts on the outer back door. The installers only put them in the upper entry door into the house, so the intruders were able to knock my door off the hinges. We didn't think we needed it because we had two 2x4s going across the back door, but they got in there. Needless to say, we had to add on stuff. I have wireless sensors on the doors, but I still, in a couple of years, am gonna upgrade the whole house to wireless. I wanna be able to have the remote in my hand so I can just turn the system off in my hand.

The last owner of our house used ADT, and it was recommended to us. We continued on with it and it's great. Customer service is fantastic. I love ADT and would recommend it.

I’ve been with ADT for four years now and it functioned 100%, so far. I like the convenience regarding the security that ADT gives. It provides a notification in case of a break-in.

I had ADT in Nevada, in Michigan, and I have them now here in Virginia. To date, I'm very satisfied. I've had lots of people come to my door, looking to give me a security service, but I turned them down. I pay ADT a service fee every year, but I don't mind. It keeps my alarm systems sharp. ADT operates through a telephone line, and once I disconnected myself from their services. I called them and they sent someone out within a couple of days. I also had another issue, and they fixed it to my satisfaction. In fact, they just came out and updated their service a couple of days ago with the phone line. One time, my motion stopped working for some odd reason. ADT sent a guy out here almost immediately after I called them. He replaced the motion detectors because there was something wrong with them.

I've had ADT for 10 years. I had switched at one point but that company went away. So, I came back to ADT. I've been happy with them. I like the monitoring and responsiveness.

I have the protection plan with ADT and I had an issue with a false alarm. It was a window sensor that was the problem. The tech came out, diagnosed the problem and found it. Took him a few minutes, and there was a wire that was loose or frayed, and he taped that back up and that solved the problem. The complaint that I have, though, is not with the tech, but prior to him coming out, I called and they assured me twice that there was gonna be a 59.99 service fee and they’d put that on my next bill.

Small business owners, please read this before signing with ADT. I paid ADT over $5,700 for a commercial security system — including $3,075 upfront and almost two years of monthly payments even after my business closed and I wasn’t using the service. When I could no longer afford it, ADT demanded 90% of the remaining contract (about $1,600) as an early-termination fee and refused to fully waive it despite my financial hardship and spotless payment history.

Can you call on the phone, they don’t tell you anything about how much it’s going to cost. They did tell me that I was eligible for “free installation.” Technician came to the house, quoted me a price was way too high for me so I told him, “I didn’t want to do it.” He finagled the price and got it down to $51 a month plus the cost of the equipment. The contract looks like it’s zero for installation. So I signed it. I called customer service after they charged my first bill for over $100. I called customer service, she told me that “You signed it, nothing I can do about it.” I sent them the agreement, they’re supposed to get back to me, and never did. The salesman that you deal with when you call, I’ll tell you anything to get the salesman in your house.

While my experience with ADT's services since 1996 has been satisfactory, their business practices are questionable. Despite guaranteed contract pricing, the monthly bill was consistently increased. This required repeated calls to their customer service for correction, a process that became cyclical. By the time I terminated my service, I was paying double the rate of their competitors. The exit process also involved an unexplained $53.00 charge, which I paid just to finalize the separation.

Dealing with this company has been less than pleasant. My wife purchased the account, and of course what was mentioned over the phone was all the "bells and whistles". The prior security equipment from another company that we had couldn't be used. We were told that we could. My wife was informed of the service contract at the moment of installation. There has been multiple occasions of cameras not working, and most recently billing problems. If you don't provide access to a credit card for payment, it's like pulling teeth to pay your bill, and to have your payment credited to your account!

UPDATED ON 11/7/2025: There has been no communication from ADT.

I canceled the service after 3 years with ADT. The reason is I am moving, I don't want to give them my new address, but they kept pushing for it. They gave me a hard time and passed me around. A representative lied to me that the account could not cancel and pass me to the other department. They eventually resolved it, but the process shouldn’t have been this hard or unpleasant.

This is by far the worst company I have ever worked for. It’s like pulling teeth for them to honor what they sell you on. Believing I have 30 days to cancel and a 3 year contract and calling 6 days in to cancel to be told it’s 3 days to cancel and a 5 year contract is OSBURD. Tiffany S from customer relations is a DISINGENUOUS HUMAN BEING who’s callous. And after speaking with the legal team I never should have been able to get a contract with ADT. This is pitiful and they prey on veterans and new home buyers. Look up reviews in multiple places, I promise there are worst reviews everywhere else.

I am very disappointed with my experience with ADT. My account was debited twice for the same payment, and I was told that I would receive a full refund of $154.28. Later, a representative said I would only get $119, and when I followed up with a manager, he assured me that I would receive the full amount back. However, I have not received the $119 or the full refund that was promised. The manager mentioned that the system had generated a fee, but this was before I was told that the full amount would be refunded. Since then, I’ve been given different answers each time I call, and none of them have been honest or consistent. This has been very frustrating and unprofessional. I trusted ADT to resolve this issue fairly, but the lack of accountability and transparency has been disappointing.

We had an alarm malfunction. ADT was easy to contact and they were a good help in helping us over the phone. I also like that we have the sign outside that tells people we have the alarm. We’ve had it since we moved in. It gives me peace of mind.

I asked ADT to come and put a box in my bedroom because I couldn’t hear anything upstairs. The system is easy to use and I have only had one trouble with it one time with the five years that we have them. The price is worthwhile. We’ve been very happy with it and I’m glad to have it.

That said, their customer service is helpful and communicative. When my camera wasn’t working the other day, a technician was able to guide me through it over the phone.

Horrible horrible company to have. My alarm panel went haywire and kept going off and sending out a silent alarm. Tried to get it fixed and they wanted a $60 service fee and another $60+$100 to replace a panel that went haywire. The tech showed up early while I was at work and nothing could be done. I told them when I could be home. The woman told me ”Well people take off of work to have service done.” Ya hell no. Called again to have a tech come out last week for today October 30th at 430. The tech showed up at 2:45..and they want an $800 cancellation fee. Don’t use this company.

Keep away!!!! They don't live up to their end of the contract and try to make you pay for equipment that is under warranty and charge you a trip fee!! Worst part is that you have to pay the techs LABOR time that HE will determine!! ARE YOU KIDDING ME!

Scan all material closely. Record the meeting, if possible. The original salesperson, despite redundant verification of equipment discussed, routinely verified the same cost to me. Come the installation day, I discover she cut approximately $800 of equipment & labor from her original amount. By that time, cancellation would trigger hefty cancellation fees. ADT has not replied to inquiries.

I called to cancel ADT after 10 plus years with them. We got new windows and I needed four window break or window tabs for protection on our new windows. They were going to charge me $600 to put these on. So we went with a different security system. When I canceled one of their employees whose name I will not reveal told me he'd give me 25% off my cancellation fee. I got Bill today and there was no 25% off. I work my way all the way up to corporate and no one would help me. So not only do they charge an atrocious amount of money for stuff but they also don't keep their word.

I’ve had ADT for over 20 years. They were Protection 1 at first, and ADT bought Protection 1 out. I chose them because of the price, and if it's not broken, they don't fix it. I had no problem with them. They’re excellent. Great company, great service.

We’ve had ADT for a long time. Our system’s been working great. So, we haven’t had to use their customer service. Everything's been working, and we haven't had any trouble with it. It's doing a good job.

I had ADT previously where I lived in Portland, Oregon for about 20 years. And I moved to Indiana. I have a home there. Well, I work back and forth in Portland, and I live in Indiana at Crown Point. So hoping to have the same service that I had here in Portland.

I previously had ADT. The package does meet my expectations. I have alarms on all my windows, the back door in the basement, my back door on the first floor, and my front door. I guess all of them are my favorite because I never have a problem with them.

I used to have ADT a long time ago. And then, I switched to Vivint, but I went back to ADT. Vivint kept losing power, and I had to always have somebody to come out. I mean I kept moving service when something was happening.

About a couple of weeks ago, the representatives helped me out and they were very professional.

I had ADT a long time ago, then we quit using any security service. We started using it again because of State Farm. State Farm has a program that works with ADT.

I like the system and ADT’s response. The quality is very good and the cost is fine. I would recommend ADT.

Trouble customer service with foreign ask for supervisor won't let speak with one look for another company for both my house all my all of my equipment is mine. And I think I'm going to a better service and a better provider. I'm sick of y'all. I reported a Better Business Bureau. Y'all the terrible service y'all used to be better than what y'all are. Y'all have got so terrible since it's terrible. I'm going somewhere better. I'm gonna find somebody better than y'all.

I just saw ADT advertised a lot and know my neighbors have it and were happy, so I said I’ll do it too. I wanted the house protected. I like that someone calls if I accidentally trip it while going out with my dog. There’s a response very quickly.

It’s not been quite a year yet with ADT, but I’ve had no problems. The system is doing exactly what it needs to do and working very well. ADT is excellent and very responsive. I would recommend them.

My experience with ADT has been fine. They call me when the alarm goes off and we’re not here. They call after to make sure that everything is all right. They are very understanding, very knowledgeable, and very on top of things.

I’m very pleased with ADT. Years ago, I had another security system and I wasn’t happy with them. It was my daughter who recommended ADT. She was here when they put it in.

Over time, ADT’s equipment does change, but it’s still the same basic idea. I haven’t had any issues with it other than just replacing batteries. What impresses me most about the system is the ease of use.

Every time I call ADT, they’ve been very professional and helpful. The installation team did a wonderful job. My house is totally protected now.

I’ve had to reach out to ADT a couple of times once for a sensor issue and another time for a Wi-Fi connection problem with my panel. Each time, I was impressed by how quickly someone answered the phone and scheduled a technician to resolve my issue. In a time when so many companies rely on automated systems and AI, it’s refreshing to call a company and actually speak to a real person right away. There were no endless prompts or frustrating loops just prompt, professional, and caring customer service.

ADT almost lost me as a customer. The alarm was working fine, and then all of a sudden, the cloud link went out. I called up and the rep said they’ll fix that over the phone. They tried but couldn't do it. The rep then said, “I'm gonna have a higher-level call you within 48 hours.” A week later, a guy called and said, “I can't do it. I'm gonna have to give it to the supervisor.” We went four weeks horsing around with it until I finally said to them, “If it doesn't get fixed in a week, kiss me goodbye.” They said they’ll send a tech out there.

I first heard about ADT on TV. I’ve been with them for three years. A guy came out and looked at where he wanted to set things up, then walked me through the whole process of what he was doing. ADT is a great system. Go ahead and get it.

I had a good experience so far, but the battery for the whole security system keeps going low. ADT said, the battery should build itself back up. I see that it’s happening, but it’s irritating.