ADT Reviews

When we moved into our home, ADT was the provider that the builders wanted us to deal with. Their salesperson was the same guy who installed the equipment, and he was great. Once we started working with ADT, we decided we'd stay with them. So far, everybody's been good and the service package meets my expectations. One time, my son came home from college and he needed to get home. We weren’t around the house and he was trying to get in the home. With ADT's door panel, we just let him in through our app. Overall, I would recommend them to others.

I was a long time customer really because of inertia. It is difficult to change services when you have a system hardwired in. But over time, their service has deteriorated. They didn’t even notice when my alarm went off like for over a month. And when I needed customer service, I spent hours waiting on the phone and wasn’t able to get the help I needed to get my alarm working again.

I would like to say that I almost left ADT for another Security provider. I could never get service or anyone to respond. Then things changed. Cassie ** and her team took over. Cassie is awesome and ADT has improved by 100%. Quick service, prompt replies and they genuinely care. 5 Stars for Jacob, my ADT Service Tech was fantastic. I highly recommend ADT.

I was an ADT customer for 7 years, but was ultimately forced to terminate my relationship with the company due to consistently poor customer service. In particular, there was a persistent lack of follow-up, with routine requests often taking weeks to be addressed or resolved. Additionally, the billing department mismanaged my accounts to such an extent that I decided to close them entirely. Despite the closure of these accounts, ADT Billing has continued to retain and use my credit card information without my authorization. I consider this practice to be improper and potentially unlawful. I maintain complete documentation and records to support and validate this claim. I'm going to expose you. My attorney will be in touch.

Absolute headache. A car crashed into my house and the camera did not record one second of the crash. I called to cancel as my contract was coming to an end, and instead of cancelling like I asked, they added things to my account and signed me up for another 3 years. Now I cannot cancel without having to pay $2000.00. Worst customer service ever. I would NOT recommend ADT at ALL. Highly disappointed and dissatisfied. They never seem to fix the device problems or actually help, they just want you stuck in a contract.

It's been six years now that I have had ADT. The alarm was on my house at the time of purchase. My interactions with their reps haven't all been well, but overall, I'm satisfied with my experience with ADT.

I like ADT. I've been with them forever and the system has been excellent. I feel very secure.

ADT has been around a long time and I've been with them for 30-plus years. At this point, it would be extremely difficult to change, so I stayed with them. Also, my experience with them has been good. Their customer service and website are excellent. Their price is great as well and I never had any issues with them. I would encourage my friends to sign up with them.

I'm happy with my ADT system. I've had them across two houses since 2008. When we bought this house back in October of 2025, we got a more enhanced system than what we had in our previous home. I like the performance. I like the response and ease of the system. It was a little pricey, but that's the way it is.

I have loved ADT, except for making the payment. I'm in a mobile home park, and a lot of the people in the park use it, too. The price was much better than anything else. The sales representative who assisted me was a young man and he was really nice and very helpful. My service package meets my expectations very well.

ADT has been around for a long time, and I've known about them forever. Three or four years ago, I liked what they had to offer and got a package at a reasonable price. It was comparable and better than some that I looked into, and it's worked out really well. The system is excellent, and the guy that did the install was really good and nice. He went the extra mile for us. I can't say enough good things about him. He made sure it was all plugged in, so there are no batteries or having someone redo it. I really liked that.

ADT offered better pricing and monitoring compared to other companies, and I’ve been with them for over 20 years. I moved from my previous address after I sold the house, and the installers came the first week we were here at our new address and installed the system, which was great because we felt better. The installation team was very professional. When I retired and needed to stay within a budget, I contacted ADT to make sure I could still afford everything. It went up by $10 a month and they worked with me because they’d rather keep a customer than lose one. They also helped with installing the new battery.

I am filing a complaint against ADT regarding defective home security equipment and failure to honor their satisfaction guarantee. For approximately six months, I have been experiencing ongoing issues with my ADT security equipment. The system has not been functioning properly, and despite multiple attempts to have the issue resolved, ADT has refused to repair or replace the malfunctioning equipment.

ADT’s systems are very reliable and when you have a problem, the reps help you right away. Most of the time, they could do it over the phone. When my old system was out of date, ADT gave me another system and it didn't cost me any more money. Then, they gave me extra sensors for my windows so, I was very happy with it. Last week, I was speaking to their support team. I had a problem with my alarm system and they worked it out over the phone with me. They walked me right through it with a video, so they're very reliable. Plus, they give you a senior discount.

We signed up with ADT three or four years ago. A relative referred them and while the presentation and installation were mediocre, the system has been very good. The customer service has been good as well. They're expensive though.

I first got ADT in 2008. I saw a lot of advertisement and I heard good things about them on the radio. So, I decided to go with them. The installation team was very good when I needed to have a new panel. My service package is good. I'm thinking about making some changes, though. I'm not sure about a couple of things, so I want to make some changes to my package. ADT's coverage is good compared to some of the others I've seen. I would love a lower price. However, their price is good compared to what I've heard from some other people. I really don't use their website, but the app has been very good. I haven't had many problems with the app.

We put some wireless sensors on our system, because unfortunately, wear and tear wires over 20 years. The installers called and were on time. We had that taken care of, and it's great. If we cook something and the fire alarm comes off, ADT calls right away, or I call them right away and get it resolved and make sure they don't send the fire department over. They were always great. Sometimes, the alarm goes off at different times, but we can deal with that.

Today is March 14, 2026 and I called ADT, I waited 32 minutes after suffering with a robot that couldn’t solve my ADT app issue. When someone finally picked up the phone, they hung up on me!!! The service is really going downhill, so I’m seriously thinking of switching to Cox Communications instead.

I've always had good service with ADT. I've had some different doors put in, and they put the sensors on them. The features that they have are fine.

I've been with ADT for 25-plus years. I've had no problem with customer service. Right now, my equipment is dated and needs to be replaced with something more modern. They're going to want to put me on price, which I have not allowed them to do, but I'm at the point now that I'm gonna have to probably upgrade. If an alarm goes off, they’re always quick and helpful. The people on the other end are always very helpful and very nice people. They’ve always been very courteous, and they do what they say. I’ve overall been very pleased with ADT.

We signed up with ADT 15 years ago because my wife wanted to. The customer service has been fine. When I had a problem, they always came out and took care of it. Overall, ADT did the job.

ADT is the best. When we had a little fire that my husband created, ADT called the fire department and then my son. My son came wheeling in. We had no clue that there was a different set of names and people. It wasn't funny, but it was a learning experience. One thing I appreciate about ADT is that they come through. Even though they have changed names a few times, you know what you've got and you know it's always there.

I had a very disappointing experience with ADT Security System. The customer service was frustrating, the communication was poor, and I did not feel supported when I needed help. The system and service did not meet my expectations, especially considering the price. I would not recommend ADT to others based on my experience. I SCHEDULE MY APPOINTMENT FOR SERVICE. THEY NEVER SHOW UP. VERY BAD COMPANY. STAY AWAY. I DON'T RECOMMEND.

I was misled by ADT, I belong to Alter just about through paying my contract. ADT told me they could get me out of that contract. In the end they could did not. I am paying for two systems ADT and alter/I was misled by ADT. My name is Johnnie ** living in the city of Itta Bena MS…. And the best part of it I did not sign a contract with ADT. The salesman signed it.,,, I’m not saying their system is bad, but the communication is really bad.

We've been an ADT customer for 30 years and the customer service has been good. The times we've needed help, we've been able to get it. ADT was a pre-existing system with the house that we purchased, so there was a desire to stick with what was here at that time and our experience been has very favorable. I've shopped around at times and come back to it. They've been competitive as far as pricing goes. They've drifted up, and when I've called them, they've remained competitive compared to other companies.

I had ADT before and I discontinued it when I moved. I have always had good service, and it was just natural for me to get them again. The rep was excellent. He was kind, professional and knew what he was doing. I'm very satisfied with the ADT package that I have and the equipment is easy to use. When I had to reach out to ADT, I did it through chat and they responded quickly and answered my question. I got what I needed done so that was simple. But ADT is a little expensive. $95 a month is a lot and I'd like it to be cheaper. They automatically take the money out my account and I don’t even know if this is forever.

Recently, I wasn’t too lucky with ADT's service because I wanted some extra cameras, and they send a girl over and they wanted to do something else other than what I wanted. I wanted to be wireless. I wasn’t too happy with the outcome. I just didn't like some of the things that she said and I just let it go, and I never got the cameras. Other than that, I'd give ADT a 5.

It has been 10 years since I first became an ADT member and their customer service has been consistent. My salesman is outstanding. I'm happy with ADT's service in my home and with all their products. I would recommend them.

Steer clear of this security service, I got ours when we purchased a new home, spent several thousands of dollars on top of the thousand dollars our lender gave us to install ADT security in our home, and have had issues since it was installed, in this year, all our cameras got disconnected randomly, the fire alarms will randomly disconnect and sound the alarm at 2 in the morning, the cameras are a horrible quality and outdated, the doorbell chimer stopped working, I had to go through 4 levels of customer service just for the 5th level to need to call us back and never did, finally recontacted them and told them they had to send someone out to fix it, they scheduled us out a week out, then rescheduled, when someone finally came they told us it was broke and they can no longer order replacements or parts for the chimer, mind you this system was less than a year old, and to “update it” would cost thousands of dollars again.

When my system was installed, the sales rep stated the batteries in the detectors would last 10 years. 2 years later they died and the company won't stand by the statement they made. It's like buying a car expecting 30mpg and get 6mpg. They basically lie to your face to get a sale. I would not recommend them.

I have motion detectors and a doorbell Ring camera. The system is doing a fine job. I've been satisfied with ADT. I've had them for such a long time and I had very good interactions with them.

Someone broke into my home and I had to do something, so I decided to go with ADT back in 2011. I’m still with them, so their services served me well. I am not all that technologically savvy, and I don't like complicated things. I just turn the system on and if I or someone accidentally sets off the alarm, they’re always right there and take care of it immediately. I'm very pleased with the service.

I read up on ADT somewhere and thought I'd try it for the smoke alarms. I live by myself, so I figured I don't know what I'd do if somebody opened that door and the alarm went off. I hope it's never gonna happen. I got the system because it makes me feel good. I don't have any problems and I also like the smoke alarm thing. Everything seems to be going okay.

I’ve had ADT from 2024, just after my husband passed, so this is why I put the whole system. It was very confusing from the beginning. I'm alone and I’m retired, so it’s a little pricey, especially these cameras. The three cameras are going like 24/7 and they could be better. I could get a view of the backyard, which is okay. The front is kind of obstructed. I see the driveway, but that's it. I am very satisfied with the doorbell. This is giving me really nice, comfortable feeling. Anytime I'm going to bed, I feel then it's okay.

I get good service from ADT, so there's no reason to change. My service package meets my expectations very well. At some point, I went with the system that tells me what window, what door, or that somebody's trying to come in on, because my hearing got worse. The ADT representatives have been very good. All the time that I call them about something, I got good feedback and everybody was courteous.

Since 3rd party involved in ADT, customer servcie is no priority for ADT. In my case issue is 2 months old. 3 appointments, ADT missed. One appointment work was not finished. ADT screwed my system by messing with sensor's number, so ADT remote and call center cannot tell where is my issue. Tech took out my motion detector. 2 Appointments tech comes with different work order and different amount to be paid by customer. Actually there should be no charge as screwed up is done ADT tech. I am coming back and forth. There is no communication between ADT and their techs. I have wasted more than 60+ hours and reached nowhere.

I am 100% satisfied with the package that I have with ADT. I have a remote that I can take upstairs and it’s got numbers on it, and you just hit the number to set your alarm and hit your number to cut it off. It’s neat. The last time somebody was here, they said they didn't know that ADT had that. I have doors upstairs in my bedroom to go out to a porch and without running downstairs, I can cut the alarm off before I get up. So, it’s nice. ADT is there when you need them, and when you don’t need them, they don’t bother you. I very rarely have problems with the system, but when I do, ADT takes care of it. I’ve been with them for so long that I’ve become used to the price that I pay them.

ADT's customer service has been excellent and I'm very happy with their price. I first heard about them on TV and I began using their service when the company I had before switched over to them. They kept the original equipment and right now, I have the sensors for the door and the windows. I also got a new keyboard, but other than that, everything else is pretty much the same.

The company associated with the housing district had ADT as the monitoring service when I bought the house, and since I’ve had it, I haven’t had any issues at all. My alarm went off a few times by accident when my sister was at the house while I was gone, but ADT was great each time. Their response time was great, and they also sent emails and texts. The price is good and comparable to others, and I don’t have any complaints there.

I like that ADT supplies all of the equipment and I only pay $28 a month for the monitoring system. My system is hooked with my landline. If I were to get rid of my landline and just go with my cellphone, then it would all be digital stuff. They'd have to change the equipment and I'm not into any of that stuff. I want very simple. If I need an emergency system, I just have to go right down the middle. I don't even have to dial a number. When the alarm went off one morning, I was asleep, and then the phone started ringing, and I answered it because I saw it was ADT. The rep said, “Your alarms going off. Is everything okay?” I was trying to figure out what the heck was going on. Everything was shut. Then I came to find out that my grandson's dog had gotten out of the bedroom and he went into the garbage bag hanging on the door and it opened the door. So ADT called me right away.

I've had ADT for a long time, and I've had a good experience. I had it at my first residence for umteen years. I don't believe in looking around and I like that they're reliable, so I decided to go with them. My alarm went off a couple of times at my home while I was at work. ADT called the police, which my husband was the highway patrolman, and when the police got there, they called and let me know that it was our dog on the outside jumping up against the door and made the alarm go off.

The departments at ADT don't communicate well. You would think you've ordered a certain thing, but when they come out to install it, they're bringing something completely different, and they're only bringing half of what you had ordered. Then they expect you to pay when it's supposed to not be charged. The only way to get it straightened out is to make five phone calls and go on up the chain, if you finally get somebody that's got enough common sense to take a look at all the records and realize that there's been mistakes and that it needs to be cleaned up and fixed.

I have paid approximately $1,700 for services related to a system that has not functioned properly since installation, rendering no services from ADT. I have also recently been notified that $673 has been referred to a creditor for collection. I formally disputed this amount, as the charges relate to a system that was defective and which ADT failed to repair or replace. I asked to have the system returned and was told that it was not returnable.

The installation guys who came in got here one morning at around 8 o'clock, but the cameras weren't here. They were under the impression that the camera was gonna be here when they got here. We had the work order. So, they ended up leaving. Then about six hours later, the guy brought the camera. So, the installation guys came back later in the day, and they hooked it up. Everything's been good since then. When I got ADT, I thought I could get a camera for the garage, but I couldn't. But I let everything go on for about five months and now, I have that camera that I wanted. With ADT, I like how it's come on my phone instead of being on the wall. I like that about ADT rather than when I had Vivint.

ADT has been good. There was one time where my mother, before she passed away, hit the button and the one went off, but the police never came out. So that scared me because she was in her 90s. It's the only time we had an issue. Thank God we came home early. It was a 15- minute run to the store to come back. We also had an incident where my husband was working downstairs. We always leave the door locked, but unfortunately, he did not and somebody walked into my house and my dog was barking in a way he never barked before. So, the gentleman was standing there, and then he ran out, and that was when we called for security. I never had an issue all the years we've been here. We were thinking of getting the camera. I have the Ring and it's battery is constantly telling us the battery is low. I can't get it.

ADT was very professional and they took care of everything. They weren't pushy. They just told me the prices and the procedures on how to get everything in. It was done in a professional way. I never had a problem when I called them either with issues or things that malfunctioned. The package that I have is good. So far, I'm very pleased with it. There are times that I forget to disarm the system but once I put the code in and disarm it, they know it's me. They would ask, "Was it you?" Then I put it in there, yes. The response was instantaneous. When doors and windows are open, they don't waste time. It's immediate. Also, their website is good. ADT is excellent in performance and in responding to emergency situations. When I had a problem with the equipment, they sent replacements and it was mailed in, and then the old one was sent back. Everything was done professionally and well.

I'm happy with ADT. There are other security companies out there, but I'm not sure I really like them. It seems like the things are a little complicated where you have to set up this and that. But ADT comes and sets up everything for you. So far, I've added a couple of different things to my service package and their customer service was excellent. I've also had an emergency once and the service I received from ADT was great. I'd refer them to my friends.

If you're willing to pay for camera and service outright, your bill goes up anyways. They find ways to continue to raise your bill with hidden fees. And don't tell about cancellation fees. We also had a bad experience with customer service.

ADT Customer for 22+ years. My local electric company has the same services for a fraction of the cost. I changed the service in early January. ADT tried to bill me for a quarter after their equipment had been canceled in writing and deinstalled prior to Feb. The bill is for service from Feb 28 - May 29. How does that make sense. Evidently they think a call is more secure than the notice in writing via USPS with a personal check from the person cancelling. They had no issue knowing it was me when they cashed the check. They said that the reason they require a call to cancel is that they have to read a statement explaining that the monitoring will no longer work once cancelled. I told them that I know their monitoring won't work since it has not been installed for over 2 months.

I have had ADT Security for many years. In the last year the cameras have been a constant problem. They detect motion but do not photograph it. The only time they photograph is normal coming and going of family. That is no help. A person needs photos of the motions when no one is home. That is not happening. Customer service is an AI bot. It runs you through all sorts of steps that do not address the problem. You are expected to do your own service and trouble shooting. No human interaction.

Over 10 years ago, ADT showed me everything I was looking for and I've been with them since then. Their technician came out, installed the system, made sure everything was working fine, and that was it. He was very professional and took care of everything. I didn't have to ask any questions or demand anything. I'm 100% satisfied with the package I received. The experience with ADT has always been positive. The house was remodeled after I had a big emergency, and ADT monitored the whole thing while it was being renovated. I've always told people I know that I have ADT and I recommend them highly.

I purchased ADT when we bought our house about 13 years ago. I'm accustomed to having an alarm system in my home and they're a trusted name a good reputation, which was why I went with them. So far, I don't have any complaints about them. I thankfully haven't had any emergencies here, so we really haven't had to utilize the services too much. But I use the alarm and it's great. Their price seems reasonable and I'm glad that we purchased the system. Having ADT gives me peace of mind.

We had our landline removed because it was hardly being used, and it was an extra cost every month. I looked up ADT online and saw that there was a cellular device that we could use instead. So I called ADT and I spoke with several different people, and everyone was very good about explaining everything to us and how things would happen. Originally, our appointment with the installer was to add that cellular device to the box that is downstairs in the basement and then we could get rid of our landline.

We've been with ADT for 16 years now and my experience has generally been very good. Their reps have all been good, too. People know what they're doing and get things fixed in a pretty timely way. We actually changed out the camera system two years back now. Cameras are better. They do better things or more things. They've also been reliable. I can get a hold of them. Some of the local outfits are less reliable. The price is fine, too. It is as low as it is because somebody who claimed to be part of an ADT subset, a different organization, showed up one day and was quoting me a lower price. When I called into the main office to tell them they were here, they immediately lowered the price.

Except for a few hiccups during the installation when we moved three years ago, everything has been positive. The guy didn't install the system correctly. The motion detector wasn't working. There were some other problems. It took a while to take care of them, and I had to make a lot of phone calls. But since then, the service has been good. I'm satisfied with it. It was mostly here when we moved in. I haven't had any problems other than we have sensors on all the windows, and when the batteries get low, it sets off the alarm, which is not a good thing. What ADT always tells us when we call is that it went off because the battery is weak, and it skips a signal.

I have had ADT for 5+ years and now that I’m older, I’m going to live with my son and it has been a nightmare trying to cancel the service with ADT. It’s like they played dumb. They keep calling me wanting to know if I can take my Service with me and I tell him no and I think everything is OK. It’s canceled. I get another fricking phone call. This is ridiculous for 5+ years. I never paid my bill late, always on time. Never questioned when they raised it. When I first started the service it was 36.99. Now it’s up to almost $60. You can do so much better.

I recently added a second location to my ADT account in Marana AZ. In the few years of working with ADT, Ralph ** is by far the best. I hope this gets to the right person and he truly gets the recognition he deserves. Ralph went above and beyond to make sure my property was secure. Despite the chaos, Ralph remained calm, helpful and executed the virtue of patience, perfectly. He spent over 6 hours securing the property, and made sure we understood everything. Thank you, Ralph. You were truly a blessing in disguise, and I hope the fish are living their best lives.

It was actually for my mother who now lives with me. They kept hounding her and confusing her saying that she owed money. When she moved in with me, I spoke with them and personally close the account over the phone. They are now calling and saying that she’s still owes money. We do not want to use ADT. I would rather see my list of options and choose, rather than a company contact me.

If you want a good security system, get ADT. They are always good and their people are all really nice. I have no complaints. I had one incident, which I caused by accident, and they called me right then asking if I was okay. I said yes, and their rep said they were done calling the law, so she'd see if she could stop them. And that was in two minutes. Then, when the sensors were messing up, they had to come out and replace it. Everything went well with that, too. Aside from that, using the keypad is easy for a gal like me. They sat down and showed me how to work it. Overall, I feel really secure with ADT and I'm pleased with my security system.

I've been with ADT for about six years and it's been good. The insurance company gave me a reduction when I had flood things put in. I'm satisfied, and I'll recommend them to a friend.

We've had ADT for years. It did very well. The representative that came here was excellent. The reps have also always been good on the telephone.

So far, I've been very happy with ADT, but I had an issue. One issue was I just needed a battery replaced, and it was in a higher level than I could get to, so I did have someone come out to do that. The person on the phone was quite pleasant. Recently, I lost my fob. I misplaced my keys. It was on the keychain, and they had taken care of that, and hopefully, I'll have another one programmed and ready to go.

I had Ackerman before and then, ADT picked us up. It seems to be working very well. It is a very good system and I enjoy it. Like everybody else, we would rather have the price lower but it’s the most we could get. It’s about average and it’s not bad.

I've had my system for a long time. I had to turn it off because I was on disability. I had to turn it back on last year. I had everything and all the guy had to do was come and work on the outside, but everything was good. The price is too high for one camera, but it might not be now. The first time I got my system, I didn’t know how the camera worked and the alarm went off a couple times. This time I got it, I forgot how the system worked. When I’m not at home, I’d go to the ADT app on my cell phone. That is what I like. I can hit it. It always stays on.

My neighbor has had ADT and they gave me the company's number. I called and got the system, and everything was cool. The installers were great too. So far, the service has been good, except a couple days ago, I got a bill. Last year it was around 700, but right now, it's around 800 dollars. It jumped up $70 or $80 without any notice. I'm a little surprised. I'm getting ready to call them up and ask them what's with the price hike right now.

I asked ADT to make the alarm very loud. I'm a sound sleeper and I wanted to scare the heck out of anybody who was breaking in. The ADT reps have been very good. They've been very helpful, either by the phone or coming out and checking the stuff.

We've had ADT for 40 years but before that, we lived in another location and we had a Pitbull. So, I didn’t need security. When we moved, everything was already installed here. The reps answer anytime I’ve called for any reason. They’ve helped me solve problems or work through things that I was wondering about. I can’t complain about ADT’s service at all. Over the years, we upgraded our panel and added a couple of features, and they’re very nice to have. It was a one-day installation. I've only had one issue over the years when they came and replaced the sensors in the windows. Now, we have a different and better system.

ADT was heavily advertised and seemed to be fair at the time I heard about it, and I gave them a try. I’ve been with them for over 25 years and I’ve had upgrades over the years. My most recent installation was horrible. I live in the country and have a detached garage that could never connect to my Wi-Fi, even though the techs tried everything. The biggest issue was that it took almost four months to get the system up and running, so I went that entire time without security. I didn’t pay during that period, but it still wasn’t right. Once you sign off, that means that you were supposed to check everything. I didn't check everything like you’re supposed to check your smoke detectors monthly. So that falls on me.

I've been with ADT for a long time. It's a good system and every time I call them, they've always helped me solve my problem with my alarm system. They usually do well.

I strongly urge anyone considering ADT to read every single line of the agreement before committing. What initially appears to be a simple home security purchase quickly turns into a long‑term and very expensive financial obligation. In my case, the system was structured so that the equipment itself is financed over 44 monthly payments of $32, and on top of that there is a $27 monthly monitoring fee for the 24/7 Life Safety service. When you add everything together, the real cost of what looks like a basic alarm system becomes surprisingly high.

I’m a returning client and from the initial time I had ADT, it was 8 to 10 years. I haven't had other security companies, but I know ADT's price is on the higher end compared to others. I paid anywhere from $70 to $80 a month, but it comes with my security alarm system. It’s responsive. I can look at my front door from my phone. If the system detects smoke or carbon monoxide, it'll go off. The response is very good when it's linked. ADT sent me a free camera and I gotta install it. I don't wanna pay to get it installed. Overall, it's really good service and I can't complain, but they could lower the monthly payment.

My experience with ADT has been excellent in the 26 years I’ve been with them. When I call if I have questions about anything, the reps have been able to answer them. I’ve had minor issues with the batteries, but ADT was able to send someone out to fix the problem and show me what to do. A couple of times, my son came in and didn’t know the code and ADT called me. But other than that, I have no problem. I’m satisfied with them. I had an upgrade done about a year ago, and that process was quick and easy. I would recommend ADT to others if they wanted security because it's been great for me. And it would be great for them. The price could be a little lower, but I wouldn't worry about that one too much.

The sales rep that I talked to was a good guy. He told me how he was going to install everything, how he was gonna do it, and he did it just like he said. He showed me the equipment and what he thought I would need and what I would be comfortable with, and what would meet my needs that I was working toward. The system is working out fine. They’re solid.

I have four properties under ADT. My experience has been positive. I have had my alarm go off a few times, and they have called immediately. They don't bother me. They'll call and leave a message. If the alarm goes off and I answer the phone, they'll tell me that someone turned the alarm off, and that's why they did not call the police. But there have been times when they have called the police. But that was because I was delayed getting to call to turn it off. But they've been pretty quick. Also, some places have people who don't speak English well, but I haven't had that problem with ADT. I would recommend ADT to a friend.

ADT provides good service, which was a deciding factor for me when I went with them over 30 years ago. Since then, I’ve gone wireless, using all remote. The reps were always prompt in answering questions to help me resolve whatever issues I might have had. ADT is a great company. They stand by their products, and they have an excellent service department.

A guy came by here and talked to me about ADT. He went to church with one of my relatives and I didn't know him, but my cousin knew him. The guy worked for ADT at that time. I had the system installed and it was quick and easy. I don't have any problem with the service too. It's good and I'm happy with it.

Had service for my small business. Requested cancellation when exiting the space. They have a record of my call in, but did not cancel the service. I realized after a little over 12 months that they continued to bill my card. Took an act of congress to find the phone number to try and have this resolved. The rep was incredibly rude when I attempted to cancel. I asked for a refund of the unused services paid for. She laughed at me. Not only did they fail to cancel when I asked to cancel, they stole more than 12 months of service payments from me. NOT A CHANCE IN HELL I WILL EVER USE ADT FOR SECURITY SERVICES/CAMERAS AGAIN.

After some confusion with the Technician throwing a 1300 bill on me, ADT District manager made it right. So I want to write another review that's more positive. Thanks ADT for making everything ok again!

Generally my ADT service is good, however today a door alarm started going off over & over so I had to call to support. This ends up taking into a AI "assistant" & basically doesn't allow you to talk to a Rep, just over & over "tell me, let me help, I need to know". For my elderly mother, if she's having to call in an Emergency this is ridiculous! If my repeated response is CUSTOMER SERVICE then I expect to be routed to one immediately! Stop this horrible system that is built against our most venerable who do not know how to navigate someone called "AI".

We've had ADT for years and we like it. My husband was going to start night shift and I'd be at the house by myself, and somebody told us about it. We had to get some help from them not too long ago, but we just needed to fix some kind of battery, and they helped us. When we first got ADT, we just got it with an alarm system on it, and then we put the fire alarm on it. We got tired of those tiny ones going off all the time every time the little smoke coming out. Overall, we haven’t had any trouble with ADT.

I've been with ADT a long time and it’s very good. I feel secure. The system is good while the price is not bad. I upgraded and added the cameras, and I like it. It's easy.

So far, everything has been fine with ADT. When I had to speak with someone, it was fine. It was no problem speaking with them. If my alarm went off, they called immediately and I let them know if it was something that was really serious or if it was an error there in the home. Never had a problem with them. They provide good customer service. I'm satisfied with ADT.

A salesman from ADT came to my neighborhood and I liked that the system was cheaper. It was positive dealing with the rep and he explained the product, and I had a great experience with the installers. The ADT system exceeded my expectations.

We had a gentleman come out when somebody broke our doorbell camera. We weren't with ADT at that point, but we were going to get a new doorbell. Then he presented what more they could do for our security, which we wanted to ramp up anyway. So he ended up putting in more, fixing and replacing things, and then putting in more security for us. It was all done within a couple of hours. It was very quick. I had a really good experience with ADT and you should research it. If you think it's as good as I think it is, you should go with it.

ADT is reliable and predictable. The cost is good and it offers good protection. We’ve been using them for about 20 years and a year or two ago, we upgraded to a more electronically fancy panel, but we haven't had to do much.

Bad Customer service and bad company, scamming and falsely addressing concerns only if you report them to BBB, you can resolve issues. Don't sign any contracts with them till they address your concerns, or find any local company. ADT headquarters are in Florida and they don't care about any customers, they only care about the monthly payment.

ADT is a well-known security system. When people see the blue thing they have outside, everybody knows someone has a good security system. The first time I had experience with them was when I bought my home. They came in and did the installation, then they offered me the service, and I said, "Okay, I'll try it." So far, so good. It's a three-year contract and my experience has been excellent. It's been easy. The only thing is sometimes the WiFi with the lights go out and I have to reset the unit on the door. The cameras come back on themselves, but with the one on the door, I gotta go there, do it manually, take it out, and then put it back in.

We've had ADT's service for four years. It was already in the house when we bought it. The system is very direct. There's one panel and the remote when we leave the house is very convenient to just push the button. Right now, I'm not using it because we've got to replace all the batteries. They're shorting out. They're old batteries. We called and we had to have them come out and replace a couple of the packets. Otherwise, we've been able to just replace them. I usually just call ADT when I have concerns. It's been easy to communicate with them.

I used to work for USAA and if you are a member, you get ADT for a discount, which was how I knew about them. My experience has been good because this is what I needed at home. It gives me security and peace of mind. The battery needed to be replaced about a year ago and they sent it to me, but I wasn't sure how to install it. I called, and the guy who helped me was super helpful.

We had an issue with our system. We had something installed on the house. When I got to turn the alarm on that evening, the Pulse app that Dan installed for me, wasn't working at all. So, I called ADT. I talked to a guy named Roberto. He said, “Uninstall and reinstall.” I said, “Okay. No problem.” The next day, I was going upstairs where that installation took place, and I noticed that the plug-in for the pole system was off. It was plugged in, but it was at an angle. So, I plugged the thing back in. My Pulse system came right up. I checked my phone right after it. And everything is running 100%.

The builders put ADT in the house that I'm in, and I've always stayed with it. They've been fine. I had a period where a few things were acting up, but over the years, the system has worked out. Recently, they came out and fixed my front door cam that I have because it had malfunctioned. That and my sliders had stopped working. Now, I don't know if my windows still work or not, but I don't open them, so I don't know. A few things have happened over the years but nothing major. It's not like I've had a break in and things went wrong

I was purchasing ADT through an agent and I was offered a good price. I called and the reps came and set up the standard alarm package. I’ve had the system for a few years now and everything is good.

Worst experience ever!!!!! This is a trap, you will end up with them forever. No way to cancel it. They keep referring you to another person. That's a clear indicator if a company does not allow you to cancel your service, their service is awful.

Run from ADT!! Worst experience ever. Was quoted an amount for install and equipment in December. We were looking at two different companies due to the urgency of installation (in December 2025). Installer came out, installed items - we were under the impression we were paying $20 per additional window sensors. We are now being charged the quote monthly monitoring fee and an additional $80 plus a month for two years for install/equipment!!! I have spoken with ADT, they gave me a $200 credit. This is entirely unacceptable and such poor customer service.

Everyone was knowledgeable, polite and professional when I reached out to ADT. Everything was perfect. I set the techs up to come out at a time that I was here because of my puppies, so it took probably four days. There were many choices presented to me but I live in an apartment right now so I just got the system for the front and back door. Hopefully, in the future, the place will be bigger, and things will change. Everything's working out with me with ADT, and people should give it a shot. You get 30 seconds to disarm the alarm if you forget that it's activated and you open the door. So, ADT is a positive. It's an extra set of security. Everything that they said it would do, it does.

I've been with ADT since 2014 and their customer service is sufficient. The featured that I have are okay. I would recommend them.

We've had ADT since March of 2023. They were one of the first ones that knocked on the door. However, they don't allow for a section military or first responder discount. I’m on fixed income, and everything is getting more expensive. But the service has been good.

ADT is a good sound service and it's a good value for the protection and peace of mind. Their pricing has always been reasonable. We've had the security system for about 15 years. We've also had the life alert thing for about a year and a half. They updated the system a year before last year. They changed out the entire system and updated the keyboard. Then I've added cameras and one of those doorbells. The life alert had been set off several times, and they're always very prompt on responding. ADT's customer service reps have always been very fine on the phone and helpful.

It's been about three years since we've owned this house that we're in. It was already wired with ADT and we upgraded the whole system. We like the features. With my wife being a stay-at-home mom, it makes me comfortable. I travel every now and then for work and it makes me feel good knowing that she's got that system at home.

My parents had ADT when they owned their home. So when I bought my home four years ago, I gave them a call. The team member that came over explained everything. It was straightforward. I had a great experience. The package that they gave me met my expectations pretty well. They sold it.

I've been with ADT for 20 years now. They've been a reliable company that provides good service. Their system has been excellent. My experience with their reps has been easy as well. They have been professional and efficient. They provide a good sense of security. I live out in the country. I used to travel a lot and leave my wife at home. I was comfortable enough to do that.

I have been trying to get ADT to fix the security panel in my home. It keeps going off at unpredictable time of the day and night. They sent a person over to fix it but the problem came back. We want to cancel this service, but adt says we are locked into a one year contract that I did not sign up for. I am looking to fix this problem but if adt can't then I have to see what legal recourse I might have.

I was an ADT customer for almost six years, and unfortunately my recent experience with cancelling the service was extremely frustrating. It took multiple attempts to get the cancellation processed, despite my clear requests. When I was finally transferred to a billing representative to dispute the charges that continued after the date the service should have been cancelled, I was met with a condescending and difficult attitude. Even though there were documented notes on my account supporting my claim, the representative refused to backdate the cancellation or correct the charges. This has left me feeling dismissed and unfairly charged for a service I was actively trying to end.

We've been dealing with problems for more than 6 months now, we disconnect the service in our home and in our business because it doesn't work, they don't call when the alarm goes on and we keep calling to cancel the service and they keep charging us for something that WE ARE NOT USING. WE DISCONET ALL THE EQUIPMENT. We just need to cancel the service.

Two years ago, we added more devices to the windows and the ADT reps talked us through how to install some of them. They talked us through it online. The system works as expected and I haven't had any problems out of them.

It was recommended to me to have ADT as a security service. I haven't had any problems with the service. Sometimes, it's a little difficult for me explaining what's happening as far as the experiences I'm going under. Other than that, I didn't have any other trouble with them. It's been four years that I've been with them. I have a basic package with monitoring and the entry sensor. Everything has been good with it. The only problem I had was being able to do certain things within the system even though I'm not there. So, a lot of times I have to be there to have something occur, as far as changing codes but that's the only difficulty I have experienced. I’d recommend ADT and I would just tell them just make sure that they understand the package that they get.

We had an alarm system for our house with a company that we'd used for a long time, and ADT bought that company. The service and my interactions with the reps have been fine.

The installation went fine. A little bit of the follow-up went fine. At that time, my wife was home and she took care of everything. She did all that work with that and some of the computer stuff that we have here. She had time before she got cancer. She passed away about a year and a half ago. Recently, I had a couple things with the alarm system. We have a gas fireplace in the house. It's a two-sided fireplace, so ir goes in the dining room, and also goes in what we call the living room. Then one night, the heat sensor went off and I couldn't figure it out. Somebody from ADT called, which I was grateful for.

The D.R. Horton people that sold the condo told me about ADT. The system was down a couple of times during the storm. So, ADT reached out. It's excellent. The only thing I would have done differently is I should have got a motion light for the outside.

We have a smart house and ADT was part of the package. The features are very good, and our interactions with the reps have been all positive, especially the installer. She was very good. She was very efficient and explained everything. I use the app all the time and it's wonderful. I can change the temperature on the thermostat, make sure the doors are locked or unlock them. It works well for me. I had a bad smoke detector and every time I tried baking, it went off. They almost screwed up my cheesecake one day. It was the builder's problem and we've solved it.

Terrible company in terms of customer service. Every time you call the advisors, they all have different explanations for unjustified charges. The advisors do not have the knowledge to solve the problems of the customers. They all have a different explanation for the excessives and unjustified charges and none has a concrete solution. I decided to relocate my service to another address and change the collection card to a different one. After the process is finished, the advisor says that everything is fine that there is nothing to pay extra and that the charges would come out of the new card put in the system. They charged me for the next two months higher amounts and that have nothing to do with my monthly payment and additionally they charged 400 dollars from the new card put in the system that they could never justify

If I could give no stars I would. Horrible company. They just want to take your money and that's all. If you want to cancel you have to pay for services no used. You will be in debt with them for over 6 years. They continuously up your payment without telling you. I will never use this company again and I'm not the only customer to say the same thing. Their service sucks. You can't get anyone out to help you without paying an arm and leg. Not worth the money. You can buy a full Eufy system for less and better promising service. So easy you can set it up yourself.

We've been protected with ADT for almost four years. We got it because we moved from out in the boonies to town, and my other half was worried about hooligans. The system has been wonderful. I like the smoke alarms because I'm more scared of fire than I am scared of people breaking in and out. Communicating with ADT has been super easy. They helped me out when I was in a financial bind and supplemented my bill and allowed me to stay covered. It was amazing. They were so nice. Their customer service is rare now.

ADT put in a new control panel, and the installer showed me how to use it and gave me a booklet. So far, everything has been going well. It had a malfunction at one time. It wasn't working right, and they sent a technician out, and he resolved my problem and got it up and running. After that, I had an issue, and I called in, and the lady was able to help me over the phone to get it resolved. So, they've been doing what they're supposed to be doing for the services that I have.

When I first moved in the house that I'm in right now, my dad already had ADT. I tried to keep it. Then when my dad passed away, I had to let it go. He had multiple locations with ADT, and I just couldn't afford what he could afford. My pockets weren't as fat as his. Then somebody called me from my home warranty, and they said they had this thing for ADT. The guy talked to me and that was how I started it back with them. I asked them if they have a promotion for senior citizens. I am a senior citizen at this time. He said he thought so.

I've been with ADT since January. When I was getting a quote, I dealt with a lady named Paige, and she was very nice and helpful in all the things. Then the tech came out and got everything set up and did what he needed to do. My account was originally started with my Yahoo email and they didn't tell me that that was a problem. When the tech got here to install, he told me I had to have a Gmail and we had to fix everything to the Gmail because it's a Google Home system.

ADT was known around the neighborhood and we heard about it many years ago. It's been 26 years since we signed up with ADT and we've been very happy with it. My interactions with the reps have been very good.

ADT has been pretty good, other than the fact that my Ring broke. To replace it, they wanted me to pay for the technician to come out and pay for the Ring. But I was gonna get pre-service installation and they couldn't help me with the new Ring. So, that's the only thing that they never really went above and beyond to help me with. But other than that, I'm content with them coming out, helping me with troubleshooting things over the phone. They were really good and responsive with that.

I've been with ADT since '21. I got the security alarm because it's just me and my daughter living here. Initially, I was away taking care of my aunt up in Sag Harbor, New York and I went on ahead and got the same security company that she had because I liked the way hers was working. ADT has been very professional and the system is easy for me to work. However, I can't understand my bill and when I have time, I will call the billing people and ask them. They take out two amounts. They're also pricey on sending me the batteries that go up in the sensor thing. They sent that $25 and I got two. The light on the panel for my sensor was blinking red and green, and they said that my battery was low. Aside from that, I would like another camera on the back of my house. I only have one on the front and I have three doors, but I'll get to that.

When we were out at the store, ADT called, saying that there was a fire alarm going off at the house. We ran back here to the house and come to find it wasn't a fire alarm. It was the motion sensor. My back door opened up a little bit and tripped the sensor. The person from ADT who calls needs to be able to determine better. Other than that, our experience with ADT has been good.

I signed up with ADT about 25 years ago. It was the dominant force in the industry at the time. My experience, so far, has been fine. The system works great. I don't have any problems with it. When there had been an intrusion, there was quick response to that. So, it's fulfilled its purpose. ADT doesn't do anything more to make me feel any safer or not safer. I'm just not one of those people who is running around and worrying about my safety. Most people would feel much safer. There are features that certainly add to that feeling of safety. But in my case, I'm not concerned.

I've had the ADT system for about 12 years and it's been pretty good. I also like their website. I have a good sense of security with ADT.

We have had ADT at various locations and homes for over 30 years, and I will NEVER do business with them again. It has taken 4 phone calls to finally get a human being, and it took over 3 hours to finally get someone. Instead of agreeing to cancel, because we moved!, she spent an hour putting me on hold and trying to talk me into using them again. Why in the world would I use someone to protect me who doesn't answer the phone and has AI that is completely unhelpful as well. What if I actually needed help? They also will not let me cancel to this date and even after a dozen hours total on hold, they are going to charge me another month for a house I moved out of a month ago! If they had live people here in the US, it would have been cheaper and easier to have my attorney write them a cease and desist!

We decided to change to a different alarm service but we went back to ADT because we realized that we had made a mistake. ADT always offers the best quality and the best service for our safety, and we've trusted them for 30 years. I like it best that we have our cameras protecting us. We can 100% trust in ADT. They'll be there always for us. When we go to sleep at night, we're secured. We know that we have no problem and I highly recommend ADT.

ADT was the top recommended on the internet, and I think they have a good reputation. I just have the cameras and a box, and I got it to watch my dogs. Our Golden Retrievers are very friendly, and they have a tendency to pull people into the yard, and I'm afraid they'll leave the yard. I've had ADT for about five months and I just got the basic system to start off with, but then if I should pass, I wanted to have something to build on so my wife could add security if she wanted to.

We bought the house that had a Brinks system in it. Then ADT bought Brinks out and they took over. Switching over to ADT was easy and we didn't really make any upgrades. We got an inside camera and that was it. Initially, we had some problems and the service we received wasn't stellar, but we eventually got the problems solved. Right now, I'm having a problem with my keypad. They replaced that three years after we switched to ADT and we've been in this home now for 18 years, so we've had the same keypad for about 12. And whenever we want to make a change, they would always tell us to get an upgrade, which includes raising the amount of money we owe ADT. But if we're making an upgrade, why charge the customer? It's an upgrade on ADT's part, not on the customer's part. Other than that, the customer service reps that I talked to have been pretty helpful for the most part.

We had Protection 1, and ADT bought Protection 1, so we ended up with ADT. It was working the same as the one we had. We were satisfied with that. It's exactly what we wanted. It’s the same as what we originally installed.

Right now, my ADT system has been okay until I started making some changes with my email address. It still works, but I'm having so many problems because I changed my email address. It won't let me reset my password because it comes up as an error. Then it tells me it's sending me a code so I can do the password, reset the password, and I never get anything in the email. It never goes to the right email. I've called like three times, and I'm about to call again. Communicating with ADT has been great. It's just hard getting their system to fix the problem. I called a customer service rep to find out how to replace the batteries in my sensor, and they walked me through it. It was good service. They showed me how to walk through it and I got everything done. I even did a FaceTime thing so the person can see and that worked out great. Overall, I like ADT.orded.

The builder of our house contracts with ADT and they made an offer for it to be installed. We’ve been using the system for four months and I like that you can choose Alarm Stay or Alarm Away. I like looking at the videos, and for the most part, I feel safe with the system. The person who installed it was easy to communicate with. They came one day and then had to come back, which was fine. I was having problems and couldn’t figure it out. I called the number, and they helped. They were very polite and helpful. ADT is a good service to have and it's a good product.

I've had ADT for a long time. I have the health alert and the security system, and I'm happy with both. I set it all the time when I leave. When my health alert beeps, I push my watch button and then the reps would ask how I am. When I say everything’s okay, they would reset it. I've used those different times for emergencies to go to the hospital and they are very quick. Usually, the police get here first, followed by the paramedics, then the drivers.

I was lied to by the first and second sales people I worked with. They told me $20 a month but it's actually $63. The $34 a month was supposed to be the total but apparently that's the monitoring and the extra is for the equipment. They said the rep would be out to install the cameras but they don't install them; you have to hire an electrician to install them! DON'T GO WITH THIS COMPANY!!

Most of my friends have ADT and they suggested that ADT would be a good service for me too. So, I signed up with them and the reps who assisted me were nice people. They were customer-supportive people and so far, all the problems I had were solved with their help. The installation team who came out were knowledgeable and they gave me the best possible service. The features of my service package are quite good and all in all, I would recommend ADT to others.

The ADT salesperson I spoke with was very nice, and everything went well. The installation went well, too. It took about three or four hours to get it done. I do have one thing, as I can't get back to setting the alarm and stuff on my cellphone, ‘cause I'm not very good with this cellphone. I don't use the internet much at all. I don't know what to do. I don't know if I'd just call ADT and they could help me do it or what. But I'm sure there's a password or code. Because the guy who installed it put it on my phone. I had to get a new phone, and for some reason, it didn't transfer over. But I have three cameras. I've got smoke detectors, a COD, and I've got the window breakage. Their price has been good, too. I don't think you can find anything better than ADT.

ADT was already in my house when I bought it. Every single person that I talked to was extremely helpful and super friendly. I don't know if I'm special, but everybody has been wonderful. Their telephone service people are one of the best. I love the service. I love that my house is monitored 24/7. For some reason, I’m always afraid of fire. The fact that I know that the house is connected to a central station and the fire department would be alerted if there was ever a fire makes me feel very comfortable. For a while, we were forgetting to lock the garage door, and it would pop open sometimes during the day with the wind, and that would set off the alarm. The central station would call and confirm my identity and then disable the alarm. It's great service.

ADT had to change my whole system, including all my cameras, because one of them went out, and they couldn't get the parts from AODA. So, I had to pay for a whole new system. Everything went good with the installation. I have all my cameras in my home system. I have five outside cameras of which I'm waiting for them to come to install the sixth one for me. I have my alarm for my house, and I have carbon monoxide, smoke detectors, and glass break alarm. There's a camera inside. I use my app to check my cameras and everything. Especially if I'm at work or something, I check my cameras and everything. Then I'll use my app if it go off to something. I'll turn my alarm system on or off from my app. So far, everything's good.

The service is OK if you don't need to speak to anyone. If you do it's third party a call center in Manila where English is a second language. Talk too fast, must read a script, sound quality of call is horrible and think I will cancel my account.

I've been an ADT customer and have been dealing with an ongoing camera issue for quite some time now. Despite multiple attempts to get help, the customer service team has been unhelpful and difficult to work with. Each time I call, I feel like I'm starting from scratch — having to re-explain the same issue without any real progress toward a resolution. No one seems willing to take ownership of the problem or escalate it to someone who can actually fix it.

My Mother has been a customer for 13 years. The system stopped working after Hurricane Florence. The system has apparently not worked since then. Take in account that my Mother is now 93 years old. She told me that her bank account was still being charged for this service still. So I called a ADT office in Morehead City NC and spoke to a very nice lady that tried to help me. She saw per the records that my Mother had called in 2021 to have someone go fix it. My Mother said that she was told at that time that they had no one to go out and repair the service. So, this nice lady put a block on the draft. And said she would send the password to her in the mail, so that it could be cancelled.

Years ago, when my house was broken into a couple of times in three months, the police came and they recommended that I get ADT. I did and have been with ADT since, and that was about 30 years ago. Getting in touch with them has been pretty easy. You just have to know which numbers to call and I've got that all written down in my book. When you've been there for so long, you get in easier. It's like a gratitude thing for the length of time you've been with them. They usually treat you a little bit better too. I get through pretty quickly and usually, within two days, they can get somebody out here to do whatever I need done. When they come to fix something, they take care of it quickly and efficiently. They're in and out in less than an hour usually.

My previous wife had used ADT at her other house, and when we got married, we moved. We asked if we could move the system to a new house we built. And they said yes. Then, we bought a bigger house in the same area and they transferred it again. I’ve had the security system since about 1998. I called them because they made some additions and we were interested in adding to the program that we currently had. We added features for opening the garage door with our phone and for setting the alarm away from the home. ADT had a representative come out and do that and show us how everything worked. The added cost was minimal, so we went ahead with it, and we’ve had that part of the system for about 10 years.

So far, my experience with ADT has been good. I've dealt with one person. He's the one who sold me the alarm. He gave me a yard sign, originally, and it broke. So I sent him a text and he got me a new yard sign. I feel safe since using ADT. I know if I leave the house unattended, I can check the cameras to see what's going on, or I feel secure that nobody's gonna get in without somebody at least being notified.

I've had ADT for years ever since I was in upstate New York and they have always been on the top of the line. They have always been my preference. Whenever I would call them, my experience would depend on who I talk to. Some representatives are more helpful and useful than others. Other than that, I would tell others to sign up with them. The product is good and the equipments are great. They're a little pricey though. I’m spending $120 a month and $60 off it is for the equipment.

I got alarms on the doors and windows from ADT. When I call them, I get ahold of people and they deal with whatever.

ADT has a pretty good security team. They are always be courteous and knowledgeable and professional and all around just a good service. I've never had any issues of being kept on hold or not having my calls returned or not having a technician coming the time that he said he would be here or leaving the place in disarray when they left. So I've had no problems. The system has been good so far. The only issue I've had is probably related to the WiFi. I can't replay all my cameras and it's mostly related to WiFi issues.

ADT is a great service. I've been with them for about 9 years. I like the system pretty much. The only thing I don't like is that when the alarm goes off, you can barely hear it. That part of it concerns me and my wife. At our last house, when ADT went off, you can hear it from the outside. In our new home, it's not loud. I don't know if it’s because it's a larger home that the volume is not that loud. Other than that, the system's features are excellent. My favorite is the control panel. When we come in the house, it's easily accessible. It works very well. The panel can control the temperature when we're away from the house. When we moved, we were thinking about going with another servicer based on our address but when the ADT technician showed up, we chose to stay with ADT. We liked the way he communicated with us. He's topnotch.

My mother had ADT for over 40 years before she passed, and the neighborhood I live in used to be a little rough. I decided to get ADT to make sure my home will be safe, and I’ve been protected with ADT for a month. The quality of the people I’ve dealt with has been good. They’re professional, and the technician who came to install the system was excellent. It’s not hard to at all to get in contact with customer service; I usually spend a few minutes on the phone, but it’s very easy. The system works good but I want to hear my doorbell inside my house when it rings instead of on my phone. So I have to get another part for that. Still, ADT gives me a good sense of security because I can see everything and monitor who’s passing by my door. My favorite feature is the camera. I’m always looking at it since I’m nosy. Whenever my family and friends are ready to get ADT, they're gonna get it. They’re always bragging about it.

Our experience with ADT has always been very good. I'm very pleased with ADT. ADT is very responsive. They do a great job. I just have a basic system. Then I went with State Farm Insurance, which upgraded my existing system. I like the old one better because I had motion sensors. This one just has glass breaks. They've changed their software, too, which doesn't work well for me because I have a bird. But I'm happy with what they provide. I just don't have all of the features that are available. But I like that they haven't raised their rates in a while.

For nearly the entire time we've used ADT, it has been non functional. The only positive aspect of ADT is the Google Nest, which you can just buy on your own. The ADT+ app is needlessly confusing, and it's unclear how to sign into MyADT as it requires a verbal password (which I don't recall ever making). The entire product seems is a scam. I was dishonestly assured that it would be very easy to cancel, but they require you to call and answer an unending list of questions and wait on hold. All I want to do is cancel my subscription and it's a headache. I completely regret ever signing up for ADT and I wish I would have just gotten google nest instead. Do yourself a favor and avoid getting involved with this company in any way. I have no interest in continuing with this company and I feel compelled to warn others about ADT whenever possible, both online and in person.

We've been with ADT for five years now, and my experience has been very well. One day, I thought I had closed the door and it must have been ajar. Before I could get off the block, they responded and told me, and I came back to the house. When I've had power outages, and I didn't know how to get back online and what to do, I called, and they walked me through it.

We've been with ADT for many years now. I like the peace of mind it brings and we've not had any difficulties with them. We've stayed with the same system that we've had all these years. It's an older system. Occasionally, there's a blip. But other than that, it's fine.

I've had ADT for quite a while, about seven years, and I haven't had any problems with it. As matter of fact, I had to have a technician come out here once and he got everything straight. Last month, I had to get another fob for my wife. They also let me know that the battery in mine was low, so the rep told me what kind of battery to get. I got it and changed it. They had to call back once I got my wife's fob and get it set up, which they did. I would recommend ADT at least from my experience.

When I moved into my new house in 2018, ADT was already installed and I kept it going. They've come out a couple of times, and they were really nice guys that came. The system is old, so they put some new parts in it and they were really nice about doing it. I kept everything the same as is. I didn't know ADT had cameras, so we have separate cameras, but one never has enough cameras nowadays. Fortunately, I haven't had that big of an emergency yet. The wind blew our door open one night and the alarm worked perfectly. We didn't close the door all the way, and when the wind blew it open, the alarm went off. People could hear it 10 miles away. All in all, I've had a pleasant experience with ADT. They're very responsive, and the people who work there are very professional. They're a very good company and I'd highly recommend it.

I’ve had several interactions on the telephone over the years with ADT and things have always gone very well. The features of my service package are very good and I got some upgrades some years ago. Overall, I would recommend ADT to friends and family members.

I've had ADT for a long time. They were good in the beginning, and then the Monitronics offered me a better deal. I got cameras all downstairs and things on all the doors and all the windows. So that was why I switched. But then they didn't do right either so I switched back to ADT. We were happy that the house was safe, so we were good.

I called ADT and reported something. The alarm was going on and on and when my son said, “Mom, let's turn off the alarm,” I said, “No. Don't turn it off. I want to see how long it's gonna take for someone to answer me.” If the alarm goes on, they're supposed to call. I just wanted to see because I've been having the alarm for 30 something years. Finally, after maybe 20 minutes that the alarm has been going on, someone answered me and told me that they'd transfer me to the right department. When he came in, he spoke to me and told me to do this and do that, but I didn't know what to do. My neighbor was outside and I asked them to help me because by that time, my son stepped out. It was not a big problem though.

One of my batteries went out here probably a couple of weeks ago, and ADT called me and told me what to do and how to repair it and sent me a new battery. I had to pay for it, but they sent me a new battery in the mail, and everything works fine. I have one camera in my living room facing the front door. I have a smoke alarm in my basement, and in my family room. I was dissatisfied with ADT because they kept getting more expensive. I complained about it. And since I'm old, they gave me a price and locked it in. I won't ever have to pay anything any higher than that. So, they listened to what I had to say and they acted upon it. So, now I don't have to worry about it. Every month, I know exactly what it's going to be.