ADT Reviews

Normally, my experience with ADT has been wonderful. But the most frustrating part was every time I asked to speak to a human representative, because I knew what I was describing was not totally being understood, although your AI is very good, it did not let me speak to a human. That really needs to be improved. I had a problem with changing a battery and beeping not stopping. We got that to happen. But I changed the battery but couldn't get that message across through the AI recording. It was very frustrating. But in the end, it all worked out. Because we're very happy with ADT, as a suggestion, if a customer asked to speak to a human representative, they’ve got to let them do that.

We've used ADT for several years in several of our homes. In our most recent home of 9 years, we had a 2 acre property that had a front gated entrance and a back gated entrance. In addition, there were 9 gates total on the property. My main issue is with their ADT yard signs. They do not "wear" well in that the blue ADT part of the sign cracks and breaks easily due to weather, time, etc. I called to ask for replacement signs and I was told several times, no matter what, that they will only provide 2 signs per property, per year. I told ADT I would be happy to pay for additional signs for my large property. They were adamant that only 2 signs could be sent per property, per year, no matter the size and that other signs were not available for purchase. I thought it was the dumbest thing I had ever heard.

ADT did not honor price quotes given by the retention department. Discovered our system was not connected and was not being monitored! Monthly charges kept escalating while first generation equipment was outdated. The "manager on the phone" during installation on 6/18/26 was extremely rude and condescending and demanded we sign a contract even though the previously quoted lower price was not on the contract. The contract he sent us didn't have our name on it...it was in the name of Sally Griffith at our address and she has never lived here nor do we know who she is. The tech here at our home was fantastic! She was the only good thing!!! He told her to leave without install. We have been with ADT for 18 years and we are now highly disappointed with their customer treatment and their system of "monitoring".

I have ADT for more than 20 years. I bought the new system called ADT+, spent $7000 to get all devices. First month, 3 devices went off because of the battery issues on brand new equipment!. Today at 1:13 am, smoke detector went off with no reason. Fire Dept. came again for nothing. ADT has no explanation. I am not happy with this new system which supposes to be better than the old one that we used for so long.

Everybody in this area uses ADT. I know some people that use ADT as well, and they're pretty good. I signed up in February and they handled their business quickly. They were professional when the person came and installed it, and they were helpful and showed me how to maneuver the system. So far, so good. Compared to when I had a security system when I lived out of state over 20 years ago, the price is pretty good with the cost of living. I'm just wondering if ADT does senior discounts.

We've had the ADT system for 15 years and the only issue we've had was when the batteries go dead. We paid extra for the most expensive plan to cover batteries and the rep was not real helpful. Every time you call for batteries, they kind of question it, not knowing that you purchased a plan for batteries. But then, when you get to a different person, they go, "Oh, yeah. Absolutely." Then they send batteries without a problem.

ADT has been responsive. I’ve been with them for 20 years now, and when I've needed services, they are prompt in providing those services. And their technicians are all very good. I had my system updated recently. I dealt with a representative and a technician, and the technician was excellent. He gave me a window of time when he'd be here. He updated me during that window to give me a more specific time and was personable and did a good job.

Terrible experience. The techs came in and installed carbon monoxide detectors next to the builder carbon monoxide detectors. I called to get them removed and got the run around. Finally a tech came out and ripped the detectors out leaving holes in my Sheetrock in every single room. They told me that I need to patch their mess up. I called my local region manager and got hung up on, wouldn’t take my calls and wouldn’t return calls. Then fast forward a year and they send us a bill for $200 and after an hour on the phone, they found out it was their mistake. How do companies like this stay in business. Do Not Use ADT!!!

ADT has been there 100%, no matter what happens. When I called them a couple of times, it was very easy. They told me how to change the battery, explained it technically how to do that, which was easy. Sometimes, the cameras have a loss in different areas. I don't know if it's just networking at times, but I know some cameras, with extreme cold, with the front door camera, I notice would go down a bit. But I work with it on the network and get it to go back up. The good thing is it always keeps recording, even if it goes offline. ADT is efficient.

When I needed to put a new battery in one time, the unit fell out, and I had to have somebody come in and fix it. Then one other time, the battery was going off up in the ceiling, and we had no idea what it was, because when ADT put it in and when it was built, nobody explained to us where it was. So, we were just going crazy. Finally, I was able to walk my phone around and show them the picture up on the ceiling, and they said that was it. So, my husband got a ladder out and went up. We had no idea that there was a battery in there. The crazy part is that battery has been in there since we got it, and this just happened last summer. Other than that, everything was fine. ADT has always taken care of any problem I've had. They've been quick to respond.

I had a previous service but that service was being sold and ADT was taking it over. I have ADT for about four years now and so far, I feel good about the features of the package that I have with them, except for my outdoor camera. It malfunctions every time I turn around and I have to call about it. But whatever is done doesn't last very long. So, I'm not pleased with the outdoor camera service. Then for some reason, I don't really know why it's not functioning the way it should. It's always saying I got to troubleshoot it or try again and it's not a very accessible or feasible system for me.

I've never had a problem with ADT. I love them. Thank God for the app's green dot saying, “This device” or, “Forget it” because it would always have mine and my husband's name. Now, it has my name with the green dot. That might have been something I did wrong, but in the past, I found iPhone with no name, and I always name it. And it's not just ADT's app, others, too, and other stuff with my phone.

Use ADT because they’re the best and the quality is good. I've been with them for some months. They installed the cameras and the alarm. I wanted better security. So far, so good. The system works fine, and they help me out. If something happens they come right away. The technician comes out on time and is very courteous.

This hard-to-believe review is primarily based on my experience with customer service, and secondarily about a reliability problem. On 5/19/2026 I ordered an ADT+ system--upgrading from an obsolete ADT Blue (originally an "InGrid" system). Digitally signed a contract. Payment via AMEX--posted. Next day called to ask whether I could add an additional sensor--I could but was told my order was cancelled! (Never understood why.) So I ordered the system again and was given a discount for the hassle. Original charge was refunded--great. So... several days later received a large box containing everything I ordered--great. Installed it myself. Within a few days received another large box containing a duplicate system! Also, was charged a SECOND monthly fee. So contacted ADT and they issued a return Fedex label, and I think "credited" the double monthly charge. Drove 10 miles to drop off the large box.

We had a little problem getting the outdoor signs that I needed, but that wasn't the rep’s problem. It was just the availability at that time. My last call with ADT was somewhat urgent, because I finally had to just shut down the whole system. I had a smoke detector that had failed and kept going off on its own. But they got out here very quickly the next day, took care of it, and I haven't had any problems since. I am very satisfied with ADT.

ADT was given the highest rating around where we were, so we took advantage of it. We've been with them for a minimum of 15 years and so far, I have never had a single problem with either the functionality or using the system. It's perfect. I like the wall screen, which is easy to use and always reliable. ADT is the best I've ever seen and I don't have any interest in finding out about their competitors because we have every bit of coverage we want and need. Whether we're home at night or gone and away for a period of time, we know that everything is protected. Plus, it's not expensive.

ADT was already installed in the home I purchased. They came out and installed the new products. The cameras and the panel they installed work perfectly for my needs. In the six years I've had them, I've had no issues. Good value for the cost. Security in general is a good addition, especially if you're somebody who lives by yourself.

I like that my system tells me when I've left the door open or unlocked. But the system I have right now is not terribly efficient because I would have to walk through my living room with big windows to turn it off. I need to get connected by phone. But I haven't contacted ADT about it.

Today, 6-16-2026, Mr. Anthony ** fixed and updated the firmware on my ADT command panel. My Wi-Fi signal was failing on the broadband. He updated it by connecting the cellular and Wi-Fi (dual connection). I have been asking for over a year about this, but I never could get a good answer until the scheduler assigned him to the issue I was having. And he installed a ring camera for my door. I was so appreciative. He was professional, competent, and very knowledgeable about what needed to be done. His supervisor dropped by, and I shared with him. He said Mr. ** is one of his best technicians, and they worked together when he (the supervisor) was a technician. Great work and thank you, Mr. **.

I like the security of having ADT. I've been using them for 7 years. However, they went up on the price. I called them and the rep said that she would lower the price and give me my credit for where they upped the charge. I called them back the other day because I got my statement again from my charge, and they did not lower it or give me a credit. The rep said that he would lower it and give me the credit for one year.

ADT reminds me of a good old mom-and-pop system, where they want to take care of what they got, and I'm one of what they got. We had the ADT system alarm here since I was a kid. I called the number on the thing. They gave me a quote over the phone. By the time the sales lady gave me the discount on it, I've been paying $30 a month. Between the $30 a month and the insurance, I'm getting house insurance and alarm for $214. I don't mind paying $30 for three years. Later on, I want to add some stuff to the alarm system. But I'm happy the way it is now. We got the newer electronic system at the house now.

I feel pretty safe with ADT. It works well. Never had any problems with it. It's a good service. It does make me feel safe at night. And if others are looking for a security system, I would definitely recommend it.

I got broken into back in 2010. And I got ADT coverage after I got broken into. I like their customer service. If I need them, they're there. They're available any time I try to call them. The performance of the system is good.

Everything is fine. The only problem we're having is our doorbell quit working. I had no idea how to fix it. I don't want to mess with it We also had a little problem with the Wi-Fi, but I figured it out. There was a time when an ADT person came over to help me restart my system because I had some scam come in, and I had to change something. I put my Wi-Fi down but I didn't realize that my security system would go down. We did get it fixed. So, everything went fine. Now I know what to do moving forward. It's been satisfactory experience overall.

I'd recommend ADT. They were the first one that answered me. I set up my system over the phone. The reps were polite, nice, and listened to what I needed. It's a good package. It works well.

I've been pleased with ADT. However, I had an opportunity through my son's company, and I went all digital. I closed my ADT account effective last Friday.

I’ve been with ADT off and on for about 10 years now, and I enjoy the service. I like the cost and their equipment. I upgraded what we’ve had as well. My experience with their reps has been positive, too. They worked out my problems with solutions.

My husband travels a lot, so I like having an alarm when I'm here by myself. ADT’s service package is wonderful and everything has been perfect with my experience. In the 20 years that I’ve been with ADT, everything's been good, except the installer kid that they sent to install the new system when we upgraded within the last year. He drilled a hole from inside the garage, down through the ceiling. He drilled a hole in my bathroom and strung wires up in the attic all over the place.

ADT's service is all right. I don't have any problems when I call them or talk to them. I told people before that they need to get ADT. If they had another alarm system that wasn't working good, I told them to get ADT.

ADT is dependable. My experience with their reps has been positive too. I would recommend them.

ADT has great service. We had them in another house from 2007 to 2021 and then, we transferred some of the service to another house. We continued with them when we moved here and they gave us a loyalty program. The longer you're with them, it seems they're willing to help. They try to service the customers and keep them, which a lot of other companies don't do. They're not loyal to their customers. ADT is. They're professional and it’s comforting for the customer. If you’re going to relocate, they try to work with you, even with upgrades. We watched the house next door to us burn down and it was terrifying. Within 10 minutes, the house was gone. So, I upgraded all my rooms with smoke alarms and ADT was great. They gave us a discount.

We had a different security system when we bought this place 23 years ago and it was taken over by ADT. Sometimes it’s good, but sometimes it sucks when it comes to getting service, getting it hooked, when there’s a problem and getting someone to understand what we're telling them is going on. A few years back, someone tried to break in our back door at 3:00 in the morning. I happened to be up and happened to hear them, and I called ADT. I dialed 911, and the police got there in a blink, because of ADT. We've paid a lot of money through the years with upgrades, and we're still with them. But the service we get is vindictive of the way the service is, no matter who you have. I expect ADT’s system to work and when it doesn't, I get pissed about it.

I’ve been with ADT for 25 years now, and it’s a simple alarm system that’s connected to the police. It's been pretty good. You can do a lot of repairs yourself, or rather send out a technician to your house. If you have a new system, they'll have to install it. But most of the problems can be done. The only problem I had here was with a battery, last year with ADT. They sent me the wrong battery for one of my sensors that was out. And that took about 60 days to straighten out. But the system functions well. We've had a few missed calls due to sensors. Overall, it's been pretty reliable. We’re well-satisfied with it.

ADT refused to activate new security system installed by outside technician despite having done so for 44 years! I called and spoke multiple times with account management personnel who confirmed that my account for both monitoring and patrol was closed effective 02/04/2026. Despite this, I continue to receive bills for services NOT PROVIDED. This is abusive and if I do not get final resolution, I will turn this over to my attorney.

I liked ADT’s cost and reliability, which is why I decided to go with them. I’ve been with them for more than 10 years. The customer service has been good, and whenever a technician has had to come out, they’ve been very good and everything’s A-okay. I like most the ease and comfortability, knowing they're working behind the scenes. The best feature is the remote access because I can turn the system on and off from anywhere. When we had to replace the batteries, they walked me through the process and even sent me batteries. Now, I keep my own in stock and replace them myself. I feel very secure having the system, and I would recommend others to go with ADT.

I’ve been with ADT for nine years now. All of my interactions with their reps have been positive. However, I've got the older model of the doorbell camera phone. Since they have partnered with Google, there's been an upgrade in one of the doorbell cameras. I have a wired system. And I am really interested in possibly replacing my old one with one of those. They should also promote what products they're offering and how they would serve the customer better, especially with their partnership with Google.

I'm taking care of my sister's house, who passed away, and ADT was already in there. I've only been with ADT about a year. The price is not bad.

I've been protected with ADT for about a year. I got the service because I was having trouble with people were stalking me, and that made me nervous. I had the impression that ADT was reliable. I tried just one other service, SimpliSafe, and after about a year, that got hacked into. So far, ADT has proven reliable. The person who installed my system did not show me how to use it and did not talk about how to use it. He just installed it. He did a great job installing it, but then he just left. It was a little odd. I didn't know a lot, so I would call ADT and they were great. They're very helpful. They walk me through things , and I'm not disappointed.

ADT is probably the best available security system. I got their system for safety and because of their good reputation. Anytime I call and need help, the reps immediately do what's necessary. I had an upgrade not long ago on my house and it made me feel more secure. They always respond extremely quickly in emergencies.

At the time I bought ADT in my first home, they were offering a service with a two-year monitoring and free installation. I've had two other houses after that and since I had had them for 27 years, they didn't charge me to put my system in in the other two houses. I've added a few features in the latest house that I have to be able to access the garage through the app and a couple of Wi-Fi doors to be able to lock the doors.

I've had very good experience with ADT. I have the basics, and I have the front door and back door cameras. They're very expensive, but it's good. Whenever I call ADT, they would respond. I also have called them to come out to check on certain things, and they came right out. You have to pay extra for that. That's normal. But if I need someone to come out, they will send someone out.

I’ve been with ADT for two years now. The performance of the system has been excellent. It's been really pretty seamless. I'm not a real techie guy, and I seem to manage it fairly well. Even if there's a problem, I call the service people at all hours of the night. That little phone app, where you look right at the phone, the technician can look at it and walk you through. That's a great option. However, it’s a little pricey. But I could justify it because of the service and the reliability of the equipment. Now, if those two go down, I'll probably leave, because it is pricey in my mind. It's affordable, but it's on the higher side. But I've had a really good experience with them. It's been reliable.

We're out in the country and we wanted some added security. The system seems to work pretty good. I like being able to arm my doors and not alarm them. Although there was a false alarm one time, ADT was a little slow in contacting the sheriff's department. That was the only time we've ever had to really use them. ADT is pretty dependable. When I was learning how to arm the system, they were very patient because I had a ton of questions about arming and disarming. It was easier than I thought. They’re very nice people.

I wanted a security system and decided to get one from ADT. It’s been effective as I haven’t had any problems with it in three years. ADT provides good service, and my sense of security is excellent.

ADT has caused more emotional damage to my family than not having a monitoring system. We had multiple (four) false alarms in the middle of the night, between 2am-4am. My kids cry if they know that I have turned the system on. After spending hours on the phone with ADT and trying to get some resolution, I was met with the scripted response of they have to come out for the same issue 3 times and determine it can't be fixed to get you out of contract. I had techs out each time to fix the issue, and it ranged from bad installation to faulty sensor. I was told that due to the inconvenience, they would waive the fee for a tech to come out and inspect. What they failed to mention, was there is also a Truck fee of a $100 each time a tech comes out, and that they did not waive.

If I could give zero stars I would! They don't deserve 1 star. Horrible customer service every time you call, customer service lies, they put managers on the phone who lie, branch managers don't return calls and no accountability to make them! David ** should be fired! I have equipment that isn't working and have been circling for 3 weeks trying to get an appointment on a weekend. They say there are 0 technician on a weekend day in my area, (Cincinnati) but I was told an exception will be made.

We had ADT before in our old house, and we tried another security system but decided to go back with ADT. We’ve only had them for five months now and it has been going good. It's a good system. It serves our purpose. We have a good sense of security.

ADT was reputable. Our system works fine. However, when you call a number to ask for help, they transfer you to somebody else, and transfer you to somebody else, and transfer you to somebody else. You think you're calling a local number, but you're not. Also, their service is expensive. But I feel safe. It helps me feel better in the home. I hope I never need them.

I have my own ADT system, and when I tried to sign Mary Ann up, because she's elderly, trembles a lot, and she doesn't understand the phone system, I did it through my phone. As a result, it ended up being in my name. I was assured that it would change once the service person got over to her address. So, when we got there, the service guy installed everything that he could. However, he was not able to install the door lock because something was wrong with the hole and the door, and ADT's lock requires real straight pin to go through, and her door was like at a slight angle, and it didn't go through. So, he left everything there. Then I had ordered Mary Ann a fob because she is in a walker, and she had fallen. They said that they would order it.

ADT works, which is why I’ve been with them for about 25 years. It’s reliable and for security, it’s what I’m looking for. I've gotten good service and the price is reasonable, though it has gone up. People should go for it. I've had a good experience.

My son wanted me to have some security because he was moving out. I signed up with ADT and it's been great. Whenever I explained to them what I was looking for, they were very helpful. They recommended what I should have. Any time I have any questions, I can call or go online, and everything is always good. They also keep me abreast if things are changing. They respond quickly if the alarm goes off too. If they cannot get in touch with me or my other contact person, they go ahead and call the authorities, and they come out. I like that. The website is really easy to maneuver as well. I'm not a computer person, but it's easy to go through. I'd tell others to make the call with ADT and have someone come out and them through it, like they did with me. The price is not bad but everybody wants something if they can get it for something less.

The main issue is that I have been paying for alarm monitoring services since 2023, which I have not received, and there is no record that my alarm was not operating as promised. This problem began after a 2023 system upgrade intended to ensure line monitoring. In early 2026, it was discovered that my monitoring had never been set up, a situation multiple representatives described as unprecedented. I have had alarm systems for over 35 years, and before 2022, Protection One provided my service.

I've been a loyal customer for over 14 years with no problems. When I called and tried to get help over the phone, talked to 2 tech guys who couldn't help at all. I was trying to change the wifi on the device to a different provider. I was on the phone for over 1.5 hours with no help. The only solution was up grade the system. Since you have all my information and can see what products I have.

If I could give them zero stars I would, I’ve been misled and lied to for over a month by multiple employees. My security system is very old and hasn’t worked for a very long time, I continued paying my bill every month without delay, I made the phone call to see what they would do for me and I told them I wasn’t going to pay anything for the service whatever was done and they agreed. I was told by multiple agents I would not be charged. But they ended up taking 228:97 upon completion from my account with a broken Z for my signature of which I had not signed nor did they have permission to take my money from my account, since this started, I’ve called ADT multiple times to get my funds back into my bank account.

I had ADT at work, and I talked to my rep about what I wanted for my home security. I've been with them for 12 years. It's all good. I like the app on the phone and being able to access it remotely because I have another place in another state. So, it's good to be able to access it remotely. I can turn it on and off remotely. With other things I have in the house, I can also get people into the house if I need to. The other thing is if we leave and forget to arm it, you can arm it after you're on the road.

The ADT system has been great. I like that I can access it through my phone.

ADT used to be at my parents' home. I signed up with them as well and it's been six years since I did. Everything has been good so far. An incident happened and I was glad 'cause they called right away. I'd recommend them.

We put ADT in our home when we were having break-ins in the neighborhood about 20 years ago. I've been satisfied with what we have, and it works. A year ago, the smoke alarm system went bad. They had to schedule somebody out to come and replace it. ADT is fast on responding. For the value of the money and the service, ADT is a top rated one. However, I heard some beeping. It was showing the little yellow line and a green line at the same time. I am wondering if that means the battery is going out.

I've kept ADT for 32 years and I'm satisfied with the coverage. I like the system and I'd recommend it. There was a little hiccup that we had as far as a disagreement on the upgrade. But other than that, everything's fine. The alert system is consistent. I like how they will call if it is something suspicious. I'm also receiving alerts on my laptop if a door is left open. We leave the main door open, but we have a glass door that we keep locked. I like that feature.

DO NOT GET THIS SERVICE! HORRIBLE, I WAS TOLD I HAD TO PAY 1600 TO CANCEL SERVICE.

The people who call me back when my alarm goes off are always super nice. The ADT gives me peace of mind every time I go out and set my alarm. They're a good company, and I've been with them for a long time.

I moved into the house and for a sense of security being a female, I wanted the added security with the 19 windows and 3 doors. I also got the panic button which is good and the glass sensor. All of that was with the initial install. I specifically wanted the monitoring that they provide, and I pay for that monthly. When I'm not here, they do the monitoring. The app that they have is very good as well.

We wanted an alarm system on the house to address burglar break-ins when we're not at home, and ADT was a good company to go with. We like having the front door camera to see who's coming through the door. So far, our experience with them has been good. They did everything that they told us they were going to do. They told me that the prices was never going to go up, and they never did for five years. Customer service has always been good as well. We had a couple issues, and they came right down and helped us out. They're professional.

I had a different security provider and wasn't crazy about the service, and decided to go with ADT. It’s great. I’ve been using it for about a year. Everything went well during the installation and I'm fully satisfied with the service. There have been a couple of times I forgot to turn the alarm off but I've never had an emergency that ADT had to respond to. ADT gives me peace of mind and the only thing I could think they could improve on might be their price. Overall, it's been a good experience and I would recommend ADT.

My experience with ADT has been wonderful. When I got new blinds for my windows, I had to have someone come out and put in new monitors on the windows, and that went well. The price is okay. But it went up a little bit starting in April. It went up from 53-something to 58-something. I didn't understand why, but it's no big deal.

From Gloucester NJ. I been out of work since Feb due to a surgery I had to get. What I receive from work only helps me stay a float with other bills. I’m 3 months behind on my bill with ADT so I called them to put my service on hold, but I was told they don’t do that. They went on to explain to me that if I cancel service I would have to pay 850.00 for an early termination of service fee if I didn’t keep my service for 36 months. When I choses ADT the sales person didn’t explain that to me, therefore when a sales man comes around your property selling ADT service think twice, read the fine print, and ask questions. I think that I might be better off if I pay the 850.00. I still have 17 months left so I will do the math. I was told I should had read the contract.

I have been a customer for 17+ years and my most recent experience has created a friction experience with me opting out of ADT and never using them again. The respect and trust that I have entrusted ADT with for many years was favorable until ADT - Customer Service and a desperate sales rep/that lied in their contract rules, has me writing this bad review. We moved into an apartment after selling our home and the sales rep obtained our information. They were to make sure the account was cancelled at the home but the sales rep apparently was under a lot of pressure to sell me in a portable equipment for the apartment with me asking thorough questions, one would I be able to opt out of the contract at any time due to the length of time we were staying in the apartment and it was definitely yes.

This company, ADT, signed me up for a two-year contract. At the end of one year, we had to move locations. I was informed by ADT customer service that if I wanted my security system moved to the new location I would have to start a whole new contract and add a year making it a three-year contract. I said no thanks and continued paying on the two year contract in order to keep my credit good, even though we were no longer receiving.

The world we're living in is demonic and evil. So you want to make sure your house is secured. I bought my house alone about seven years ago and I got ADT around the same time. So I've been with them for about seven years. Their service has been good, but they told me to buy this battery, so I bought with them and they overcharged me for it. Also, they never told me how to install it, so on top of the overcharging, I had to have them to come out because when I put the thing up, something broke off. So, they charged almost $200 just for the guy to come out. But the guy that came out was really nice.

I feel protected having ADT. When I go out, I arm my system, and when I come back in, I disarm it using the keypad. When I leave, I feel comfortable knowing I have my alarm system on. If it should go off, I'm protected. The police is going to get the alarm and somebody's going to come out if ADT doesn't call me to see what's going on here on my property. I like that when I have an issue and I call, I get somebody on the phone. They will respond right away. Whenever I had to have service calls, the people that I've engaged with were very courteous. The only negative I have with ADT is about three or four years ago, they were going up every year and I got a little aggravated with that, being a long-term customer. If I leave though, I get a great price for a year or two, but everybody goes sky high eventually.

I've had no problems with ADT. It's been activated essentially when we go on vacation, or if we're going to be gone for several days. When batteries were down, they would come and take care of them. Or if there were any problems, I would get answers.

I like ADT. They're good. When I call them, they help me out every time. It always works. And when I call them with a problem, they help me solve it right then. And if they can't do it right, then they get a guy out there to fix it quickly. The guys who come out and repair my system or do anything are always nice, respectful, and do good work. I wouldn't trust any other alarm company. I trust ADT.

ADT keeps me safe. I'm glad I have something to keep me safe, knowing I have a security system in case somebody tries to break in the house.

I feel comfortable with ADT, which is why I’ve stayed with them for a long time. Dealing with the customer service reps has been very good and I’m happy with the system.

We had a system with AT&T before, and we just weren't satisfied with it. Then we decided to make a change to ADT. A couple of our friends had ADT, and they seemed to be satisfied. I liked the fact that they could section off different parts of your house. They could activate different parts of your house. Now, it's helpful because we have security on all the doors. And my husband has a bit of dementia, so that's another safety factor for me.

I've been with ADT since 2009. The service has been good. I've used it for two separate occasions. Fire call, burglary, the sheriffs and the firemen came.

I like knowing that my place is secure because I have ADT. I initially heard about them through the internet and when I had my system installed, the techs who came out were very good and informative. So far, the service has met and exceeded my expectations.

I would highly recommend ADT. I used to be with them a long time ago and it's a real, reliable company. I can see all of my backyard and my front yard at one time. I like that. Sometimes the system would buzz for a minute or a few little seconds. But I love it. ADT does a great job at letting you know there's something going on at your house. They will always contact you and let you know what's going on. Also, ADT's reps are professional. It's not hard to communicate with them. The experience is good.

Dealing with the representatives has been perfect. The guy walked me through the installation years ago. At the time, my son was living here, so it was good. But I’m not happy with my cameras. I don’t like what goes on with them. My front porch camera has been offline since the 1st. But when I call, I get one of those AI things and it tells me to check the camera. It is way up on the house, and I’m here by myself, so there’s no way that can happen. It’s just different things that are irritating because when they have to come out, I have to pay. So, I’m not happy with that part.

My experience with the ADT has been satisfactory. I've been with them for 14 years now. I'm satisfied with them.

ADT is the greatest. We've been with them for about eight years, and I wouldn't trade them for anything. I'm very happy with the price as well. However, the system is a little older. I would like to renew, but the cost of renewing is $658. I would love to go and change to a Ring camera or some type of outside surveillance. But the functionality of the system is great. We also have a sensor that we put up that doesn't detect the cats, but if something like a window would break, that will go off. Having ADT, our sense of security is much better. We had a window that was open and the screen blew out. The alarm went off, and the police responded. It was awesome. We also had an emergency, and they responded to the police. When it was time to change the battery in the mounted unit on the wall, they helped walk me through it. However, it wasn't working, so they sent someone out, and he showed me how to take care of it. He was very informative.

ADT was popular and I went with it, and the reps have been accommodating. They always respond and assist me in walking through my difficulties. The young lady I spoke to a couple of calls back walked me through and was very patient, as I didn't understand some of the things that she was saying. I don't like AI, but everybody's into it. When I call because I want information on technology, consumer goods, or something else, I want to talk to the person who has that information. I don't want to be connected with a link. Other than AI, which is with everything, they've been faithful and very helpful. In terms of security, I like being able to see my back and front. If I hear a noise, I can sign in and see what it is. I’ve had ADT for 10 years and I'm all paid off with my cameras. But if I had a choice at that time, I might have considered the doorbell camera. I plan to stay with ADT. I'm not looking for anything different.

I got ADT for security reasons and so far, my experience has been good. Everything seems to be working. When my smoke alarms went off, I was taking a shower. I left the door open and forgot the fan was on. It went off because of the steam and ADT called me. They were on it. I like my system. I like where everything's set up. I can set it with my phone, or with the remote. ADT is a good system. I like it and I would recommend it.

Would never use this company again. Customer service is terrible. They do not care about your safety. Overpriced and do not deliver. Make false promises to take your money.

If I could put less stars I would. I don't even know how this company is still in business and how its rated so high. It has been a nightmare since day one. First the salesperson that came into our house scammed us and lied about the service we're getting, and even though my husband and I specifically asked about this being a contract, she said absolutely not and that we can cancel anytime. well... 6 months later, of hell, messed up sensors, bad quality installation we finally decided to cancel... yes, it was a contract. A THREE YEAR CONTRACT that she locked us in without our consent. And to make it worse, we contacted customer service, who btw, are terrible and everyone is clueless and hold times are so long, they refused to cancel us saying its in the "thin print".

As a once loyal customer of ADT, I am really disappointed in ADT. First serious issue with ADT which they admitted it was their fault later down the road, I moved locations for military obligations like I usually do and the ADT rep terminated my services vs transferring my services which caused me to pay for my equipment and remaining balance of the contract. I disputed it but by time it got escalated to corporate it was sent to collections without any acknowledgement. Every conversation I had with a different rep was different.

DO NOT SIGN an ADT CONTRACT!!! It's a trap. It was a frustrating experience to be a ADT customer for a number of reasons:

I've been having a good experience with ADT. I also had them down in Florida, in Georgia. They've been very professional and consistent.

I had some carbon monoxide alarms and the panel was showing that they were tripping. I called the company I had before and told them I don't have a fire but I need to have somebody come out and take a look at this. Three weeks later, they finally sent somebody out and he didn't know what he was doing. I told him to leave. And I switched back to ADT. I was their customer for almost 30 years before that. I just had the system reinstalled about a month and a half ago and the installation process was super excellent. They did a great job. Price-wise, ADT is cheaper than the other one, and it was lower than what I had been paying the year before.

It's been a while since I've had ADT and it's been great over the years, since 2017. I'd recommend them. The reps have been good.

ADT seems to be very good in alerting potential issues. The system lets you know when there's problem, and that's helpful. The technology seems to be very good. But the downside is, when there is an issue and I have to call ADT, I am bombarded with advertisements. It's a very stressful situation and the last thing we want to hear is advertisements for more stuff. They cut out the ads at the least appropriate time to try and sell something. They could have music to take up time while the customer is waiting.

ADT's service has been mediocre and I wouldn't call it top shelf. For as long as I've been with them, I don't hear anything from them. I had a few issues that I called them out on, but it’s like I really don't exist to them. I want to upgrade my system and have some of the best services, like cameras around the house. I can afford it, but no one has reached out to me to try to even sell me anything like that. I just pay them a bill every month, but the service after the sale is not there.

ADT is part of our HOA package here in Retreat and because I'm part of the HOA, I’m not paying much other than just for the camera part. So, it's very reasonable for us. I like what I’m paying. If I am not in the HOA, I would still consider ADT. They have done what they said they would do. They provide security for alarms. I've had a couple of extra cameras added and one of the cameras went out. The techs came out and replaced it a couple of weeks ago. Other than that, the equipment is easy to use and we haven't had any false alarms. When I lived in Illinois, my neighbor had ADT, and he had a lot of false alarms, and that was not a happy experience. But it’s not so much ADT. It’s more the problems of the house.

Absolutely terrible customer service - if you can even get to a live agent. Canceled my service the minute my contract was up.

I got ADT through USAA insurance, originally. I've had it for over 20 years, and it does what it's supposed to do. When I need technical support, I get it. They're very good. Communicating with them has been pretty easy as well. I'd tell others to go for it.

ADT has been helpful and you get what you pay for. I've been with them for 12 years. It's not too expensive and I don't have time to think about it. We got a few more sensors and they work good.

I've had ADT for a lot of years. I like them. They're very good.

My experience with ADT has been good. I'm glad I have ADT. Because knowing my wife’s home and I'm not around, she feels safe with ADT. The quality of their system is good.

I got nailed one day when a young guy came knocking at my door and started talking to me about ADT. My husband had died and I got talked into it. But it made sense to me, because I live alone, and it felt like it should be secure. The system is okay. I have one sensor that irks me a bit. It's a glass break system, and they installed it in my living room. I'm not sure why, because if somebody's going to break into my house, they will not break into my living room windows. But every time my storm door closes, even if there's not glass in it, when that storm door closes, I hear “Family glass break.” Irritating. That's a bit of a drawback.

I'm trying to get the requirement to show that I have an alarm system. It somehow or another fell off my State Farm Insurance. ADT sent the certificate I requested, but my insurance company said they needed a signature on the end date at the bottom of the page. So, I’m supposed to get another letter stating that the system has been active since 2011. But I haven’t had any issues with ADT. My parents passed away and I’m living in the house now, and I still use ADT. I would accidentally open the door and forget I had the alarm on, and ADT would call and confirm that I was okay.

I am incredibly frustrated with ADT's cancellation process. I have been a loyal customer for 8 years and am completely out of contract. Despite this, I have been trying to cancel my service for over a month. First, I was told I could not cancel over chat or during my initial phone call. Instead, I was forced to schedule a phone appointment a week later just to speak with someone who could process it. During that scheduled call, I was informed that I have to wait another 30 days for the cancellation to take effect, meaning I am being charged for a service I do not want, especially after a service tech has been supposed to come out for over 2 months because my system has not been working properly. Making customers jump through hoops and enforcing a 30-day waiting period on a month-to-month, 8-year loyal customer is unacceptable. ADT makes it intentionally difficult to leave, and I cannot recommend a company that treats long-term customers this way.

My experience with ADT has been good because I've been with them for 20-something years. I had ADT when I was living in Chicago, Illinois and when I moved here, I took out ADT. They’ve perfected their system and you don’t have to worry about getting alarms. I got a long walkway up to my door and with the camera, I could see who's coming up to my doorbell, and I can see before they get here. And then, I can see if they park in front of my house and they're getting ready to come up to my door. ADT’s service is good and I have never had to call to complain. Everything has been working ever since I've had them. ADT is the best security that's out there right now. With ADT adding more sophisticated stuff, I will get it.

I haven't had any problems all the years I've been with ADT. They've been very genuine and make sure the problem is fixed. It was just an incident. I was able to get to my panel. The young lady walked me through it. She was great. The police was here immediately. I will recommend ADT.

They're awesome. I only had my alarm go off once. One of the batteries was low in the smoke detector or heat detector. I haven't had any problems. When they sent us a repairman out one time, the tech said, “No problem. We'll take care of it.” And they did. I also contact them to change who I want called in case I'm on vacation, and they're more than willing to help, and they do a great job. I love ADT, and I would never leave it.

My experience with the ADT reps has been good. They speak English, and they're able to answer my questions.

We installed a new monitor with ADT couple months ago, but we've been a customer for about 40 years. The new monitor works out quite well. Everything is working now. We normally have to talk to ADT whenever we go on a trip to let them know when we're leaving and when we're coming back. Occasionally, we had some problems, so we have to call ADT and check to make sure our monitors are working properly.

ADT’s good service has made me stay with them. I’ve been with them for 20 years and the price has gone up, but it seems to be a good value. I'd recommend them. We just added two doorbells and it’s a neat toy, but it’s expensive.

Overcharge, lie, dishonest technicians when it comes to price and equipment. Cost me $735 for cameras that didn't need replaced. 75% charge to cancel service. Not a good investment. Go with a cheaper service. Bad bad bad company. I won't renew ever. Wish I could've recorded them and sent to Better Business Bureau.

If you’re thinking of getting ADT, STOP! The technicians don’t know what they’re doing and they will not let you out of a contract even though you made weekly attempts to let them fix your broken service, for 4 months! Literally every single week for 4 months on record, and they are making me pay $825.00 for the contract. For a service they could NOT fix. I am elderly, without my system now, and stuck with this bill, and they told me to just let them come out one more time to confirm everything the last technician did and they would let me out of the contract. Now they won’t let me out of my contract. I cannot believe they can get away with this! Four months!!! Not 1-2-3, yes 4 months. That is unacceptable!

In the 4 years I have had this service and equipment it has barely worked in that time. Customer service is horrible. The equipment barely works and the technicians have no commitment to excellence or customer service. This Serbians equipment is overpriced and the worst on the market. Vivint is 100% better and I hate I left that service. They have no follow up to customers or concern for any issues with their equipment and technical service. I would highly recommend never using ADT

Cancelling an account with this company has taken more than three months. Multiple calls resulted in frustration. Currently as I type this review, I've been on a call with ADT for 1 hour, 11 minutes and 22 seconds. On April 21, 2026, Dora from cancellations assured me the account was closed. Today, collections from ADT calls me to say I have past due balance. Unreal. I am still on hold with cancellation department. Confirmation number of call is **. Worst customer service. Picture attached of length of call. ADT-feel free to call me for clarification of my review.

The ADT system has been very good. I'm happy with ADT. I haven't had any problems.

I've been with ADT for a few years now. They're doing well.

ADT was the one that I knew of. In 2012, we had been burglarized the month before. We had to do something. I'm using ADT now. I trust them and I get good service. They are trustworthy and reliable. If something goes wrong, you can get service quickly. I have peace of mind.

We had Myra from ADT who came around our house and set up our system. We've had it for several years now and we'd tell others to get it as well. We also want to see if we can get some cameras to upgrade that system because it would be a whole lot more beneficial to us if we had cameras with it.

My parents had ADT and then I bought the house from them, and they've been gone for 15 years. So, it’s been a long time. We’ve probably had them or some affiliate ever since we had an alarm system, and the reliability and the breadth of service made us stay. I had gone away, and instead of turning the thermostat down, I turned it off by mistake. I got a call from them and I let my cousin in so I could turn the thermostat back. I'm up north and it’s either early in the spring or late in the fall when it would get down to freezing. I don't have a comprehensive system yet because I finally got rid of my flip phone. But now, I can put everything on my Android.

Horrible experience. I can't even cancel my account. I requested cancelation and they kept on transferring me from manager to manager and they could offer me a lower price and when I didn't want to go with they decided to keep putting me on hold and at the end hang up on me.

They switch you all over without telling you you're being transferred. They make false promises when you go to cancel. The techs have attitude. We are done!!!

I've had ADT for a long time and they've always worked perfectly. I had a different alarm company and had several false alarms due to their poor equipment. So ADT, of course, is a big name, and I decided to go with them, and I haven't had any false alarms. We just got the newer technology, though. And the control panel is not as good as the old one. It's not as simple. It doesn't work. The tactile buttons on it are not as sensitive or work as well. We run into some issues with that. But as far as my control, they work fine. ADT is a dependable system.

ADT was the first company I ran across and it’s been a while now since I went with them. When I wanted to change things and update and get into the latest equipment, such as doorbell cameras, I had no problem. The techs came right out and hooked them up. Everything is good.

We had crimes against our property, and I did a quick search, trying to find someone to take care of our family's needs. ADT’s reps came in, did all the work and explained how to use the system. They were very quick. We had a few things that needed adjustments and they took care of it. But biggest of all, the cameras are working, and that’s what we needed. They’ve done a good job. It’s helpful that I can ask Google a question through the system, and we know who's coming and going. I feel better that we got the system. If someone's gonna do something bad, ADT will have pictures. People should consider ADT. They'll most likely have what they need and the price is in line with other companies that we looked into.

I haven't had problems with ADT. There's just one thing I was a bit concerned about. When the guy came out here the last time, he conflicted my phone with the security. And all my phone lines were working, but when he left, I only got one line that worked. I was a bit concerned about that. He put it on a Cox cable because I got digital phone service. I wasn't getting a signal, so he had to put in another box. Once he got the thing connected up, I only got one line working. It's the one where he connects everything, which is in my office, but all the other lines in the house are not working.

I'm somewhat satisfied with my package. I have the app and use it all the time. However, I don't fully know how to operate everything. And I need to call ADT about a couple of things. My doorbell at the front has a camera and I never know that somebody's at my front door until they've already left. I would go back and review the cameras and I know that there has been somebody at my front door. I would like it to announce to me on my phone that somebody is ringing my doorbell. Other than that, my issues with them are very minimal. Buy ADT.

I’ve been with ADT for as long as I’ve been in the house, which has been since 2004 and we’ve had no problems so far. The system does what we need it to do. I feel secure having it in my home and I would suggest that people get it. It's helpful.

The ADT system is fine. I've had it for a long time. Navigating the ADT system has been easy. I can set my parameters. There's no problem with that. However, the cameras don't seem to want to come on a lot. But I just fight with them myself and eventually get them to come back up. They give me this nonsense about my router. My router is fine. It's a 5G. It's just the cameras themselves. I wish they had cameras like Ring, where you could talk to people, but they don't. They need to upgrade their cameras and their system. If Ring can do it, why can't ADT? But I like that I can monitor and my cameras record. And crooks don't care. They still will come up on your porch and steal, even though they know they're on camera. And they look right up at the camera. I have given the police a number of my videos, and the police used one of my videos to catch a criminal.

I got a home warranty plan and they said that ADT had a promotion and they recommended it. I called ADT and I’ve been with them for a year. I had them put in smoke detectors and an alarm, and we got the camera on one of the doors. I had a system when my house was built 20 years ago. But it wasn't plugged into the emergency rescues, fire department or police. So, ADT is nice. If we lose power, I get an email. And we get alerts if a door goes off. Overall, I’ve had no problems with the system.

I lived in our house for four and a half years or so, and I just wanted security in the house. I went with ADT and the system has been fine, and it is as expected. I feel it protects the house and gives advance warning.

I’ve been here for three plus years, but I had an ADT account when I was living in Hawaii for 20 years. When I came here, there was some other security system in the house but I didn’t know anything about it, and there wasn’t anything on any of the doors or glass breaks. So I called ADT and had them move my account. ADT is almost all electronic. I don’t turn the system on if I’m going to the grocery store but I turn it on if I’m going to be gone for a couple of days or if I’m going out overnight or if I’m gonna be late. If you want a sign, you just push the button on the app. Everything is there. I haven't had to update anything, and everything seems to work. I've been very happy with ADT.

ADT has been efficient. The functionality has been great. I've even been able to train my son at a young age how to use all of the functions. We switched from the key fob to now the app is on our phones. The four digit code is always easy to remember, because you can just pick something close to your heart. The updates seem to happen on the back end. I don't have to call a tech and say, “My system is malfunctioning.” Whatever they're doing at the main office is being taken care of.

I moved to this house when I first got ADT for my doors and windows, and it's been 15 years. About five years in, I added a motion detector. It was a camera. The outdoor cameras have been in place for about 10 years, and I’ve added two more recently. Then, about six months ago, I started having some vandalism, so I got more equipment. Since I added the additional cameras, I haven’t had any vandalism, so it has helped reduce that and given me peace of mind. Overall, my relationship with ADT over the years has been good, and the responses to my questions have been excellent.. The reps and the techs have been great. They’re very responsive. Price-wise, it is what it is and it seems reasonable.

2 1/2 years ago, I signed a contract with ADT to install cameras and to monitor my home. The quote on the phone was approximately $2,000. I spoke with several ADT employees who gave me various quotes for the same work and equipment. When the installer came to our house, he quoted $5,000, telling me they never get it right at ADT. I have had issues with the cameras and service is non-responsive. I was told there is no charge for service since it is included in the monthly charge of approximately $80.

Have been a customer of ADT for 14 years. This past few weeks have been a nightmare in dealing with them. My 12 year old ADT smoke detector needed replacing. The loyalty department was to arrange for a technician to come out and replace it free of charge. The day of appointment the technician called on his way to my address to say there are going to be a charges for the visit and for the new smoke detector. When I told him that the Loyalty department had arranged for the visit to be free of charge, he stated there was nothing notated in my account stating that and also the smoke detectors were backordered, so he did not have one for a replacement. This is the day of the appointment that this occurred. So we cancelled the visit before he came to site and I was to call ADT Loyalty department to reschedule.

I've probably been with ADT for 32 years and I've continued with them because I had a break-in. The people who broke in answered the phone when ADT called and they didn't know the password. So ADT called the police right away and the police caught them on my back deck. So, I would recommend ADT to everyone. People who want a security system should get one from ADT. They now have free installation so you can’t beat that. I had a sensor that went bad, and the techs were here a couple of months ago and replaced it for me. ADT was reasonable as far as the price and I didn't question it because I'm happy with them. Everything with them was great. I have peace of mind knowing that my home is protected and it's wired correctly, and I don't have to worry about something going bad.

I've been ADT's customer for 20 years. We lived in California when we started with them, and I heard them through the media. The systen is a possible deterrent. I have a very good and thorough experience with them.

Our houses have been broken into before. I live in a historic district. If you could just sell the sign, it would probably help. The system alerts us when needed, and it works well with the doors. My house was built in 1877, and the stuff that the ADT techs have set up doesn’t take away from the look of the house, so they’ve been good with that. The salesman who first came was very helpful. I told them what was going on, and they looked it up. They said I just needed to replace the battery. I got the battery in and replaced everything. They were attentive to my needs. The customer service is always polite and patient. The equipment is easy to operate. I have it on two doors in the back and one in the front. It’s a big house, and it monitors if the doors open or if I forget. The big thing as an ADT customer is the peace of mind. I’ve recommended it to friends.

We bought a house that already had an ADT system about 17 years ago. Their service has been excellent. I live a quarter of a mile in the woods, surrounded by bears, and it's nice to know that if I need them, they are always right there. They call immediately if there's a problem. ADT has saved my life in one situation. I had an incident with our furnace back firing. It filled my whole basement with soot and exhaust and it set off our carbon monoxide sensor. ADT was right on the line with me. I’ve also had some sensors go bad, and I've had to replace them. They've helped me change those sensors. They've come out and checked our service, and I've never ever had an issue with them. It would be nice to upgrade, but I can't afford that. Other than that, ADT is a great thing to have and I would recommend it. You can also get a discount on your homeowner's insurance.

ADT locks you into a contract for 5 years without explaining. When I moved, they did not advise my contract started OVER and also when the guy came to put in the cameras, he actually renewed my contract for five years without advising me when prior it was for 3 years. Sneaky and unethical

ADT is the worst company ever to have alarm on. Very expensive. I called them to cancel and without explaining anything to me about how much I needed to pay they cancel my account and charge me almost 2000 dolars at once. I was supposed to call them because I was not able to finalized the call for the cancellation and they did cancel my account and charged me. One of my camera doesn't work and I have call them numerous time to fix it and they never come. WORST COMPANY EVER. THE WORST.

I am extremely frustrated with ADT’s handling of my account cancellation. I called to cancel service on April 19, 2026, and was informed that a 30-day notice was required, making the official cancellation date May 20, 2026. Because we were selling our home, the associate also advised that the system would be powered down on May 6, 2026, so no alarms would dispatch to authorities for the new homeowners.

ADT's service has been very acceptable. I recently had an alarm in my house that was a false alarm. It was a glass break. They called the police because I was on a plane and they couldn't get ahold of me and my wife. They handled that call very well. The police responded and when I called them, they didn't want to give me the report 'cause they said they didn't know if I was a fake person. ADT tried to help me get the report. I ended up getting the police to come back to my house and check the backyard 'cause when they came, they only checked the front and one side.

When I had my new alarm system installed in my new home, the reps explained everything. I love the package that I have. It's great being able to set my alarm when I'm away from home. I've had ADT for years and my experience has been good.

At the end of the day, my experience with ADT has been okay. It's just hard getting through to them. They have an AI who answers the phone. Then when I want to speak to a live person, it takes a lot of effort to get through the AI voice into a live person. I'm successful after putting in effort. The service was promised to me to be free of charge after I asked to speak with the supervisor. The fire alarm wasn't working properly, vis-a-vis the panel. With their live person's instruction, who was very good, very thorough, very professional, she walked me through what to do to replace the battery in the existing fire alarm. I did that. I had a problem with the panel and she couldn't clear it. I couldn't clear it. So, I needed a serviceman to come to my home. I made the appointment only to get a call that said, "Hey, the serviceperson called in sick." I asked if I could have it the next day, and I had it the next day.

So far, going with ADT is the best security decision I've ever had. Anything that I call them for, their reps are always willing and able to help. The biggest benefit of having ADT is the comfort in knowing that it's there and it works good. ADT is the best security system and I wouldn't use no other.

ADT monitored our CA home for a decade. When we moved to TN, I called to cancel the service and the agent convinced me to accept their FREE ADT equipment for our new home (many lies in that conversation). This agent never told me she could not cancel our CA service, and transfer the call to the right department. Instead she let me think we canceled and pushed the DIY equipment. I just received a letter (forwarded from CA home) that we need to renew our alarm permit. I called the number to remind ADT that we no longer have an account and was told that it was NEVER cancelled and we had been charged for the last 5 months.

First I would like to say when setting up service the phone conversation I thought went great. The guy I spoke to on the phone said I can get cameras only on the outside of a rental property, quoted me a price, I agreed, set up an appointment. They came out, I was excited. I live in another city. I came and this where it got frustrating. The technician Anthony ** told me that I could not just get cameras only. He told me I had to get an security system. This was a rental property. After going back and forth we agreed to put the security system in the shed in order to get the cameras. I signed the contract and he told me that he will come back and do the cameras when I get the internet on. I didn't think anything about it and he did not tell me that I would have to have another contract for the cameras since I did not get everything done in that one visit until I called back to get the appointment for the cameras.

I have been dealing with ongoing issues with ADT since November 2025. I already had one account with ADT in another state, so I was excited to open a second account. Unfortunately, my experience has been extremely frustrating and disappointing. Since starting service, I have had repeated problems with my lock system and overall functionality of the equipment. I have contacted ADT every month trying to resolve these issues, but nothing has been consistently fixed. Each representative gives me different information, and there has been no clear communication or permanent resolution.

My mom is 90 years old. I stay with her most nights. She has mild dementia. She has not used ADT. In about a year. I pay all her bills. I have power of attorney. For the last 5 months, I have tried and tried to cancel this service first with written notice. Then I’ve called 5 times. They will not cancel. I stopped paying 4 months ago and they keep right on charging me. This is a very very bad and scammer company. They insist on speaking with my mom. My mom has no clue whatsoever. They ask for the code. Which no one knows, I get so frustrated. I just hung up. Very bad company.

I’ve been with ADT for almost 20 years and it is very good. I like that the system is secure. Most of my friends have ADT. I have the new system that ADT put in a year ago. The reps did an update on the system and everybody was very pleasant.

We’re in a desolate area, and we wanted to have cameras. ADT is one of the most popular security companies and I’ve been with them for a little less than a year. Depending on the situation, it’s a little difficult communicating with ADT. There have been some issues, but they were eventually resolved, so I’m fine with them. The Google Home feature is most useful. It’s easier to access everything through the ADT Plus app. My sense of security is much better now since having the system.

With ADT, I can relax a little bit, particularly when I'm on travel away from home. They are very professional and trustworthy. I've been with them for a lot of years and I have maintained a standard system. I haven't upgraded anything and I don't have any problems. Most of the time, ADT's reps have been courteous and their response system is very good.