ADT Reviews

I signed up with ADT and their customer service has been pretty good. I would recommend them.

I was with another company and ADT bought them out. ADT has been fine with me. I haven't needed them since they became my company. But I know if I hit the ambulance button, I'm gonna get an ambulance. When I did that in the past, I got fast service. All my friends and family know I have ADT.

I've been with ADT for four months. My system was installed in the model house that we bought and its features have been good. Also, I had good interactions with the installer.

If I could have given 0 stars I would have. DO NOT USE THIS COMPANY. If you do use them, DO NOT BUY THE EQUIPMENT OUTRIGHT…RENT IT. They have the worst customer service that I have ever experienced in my life. They constantly have given us the run around, not returned calls, cancelled appointments, and even flat out lied and claimed they came to our house and we didn’t answer. We have a camera to prove this never happened. We have gone over a month without our system being properly set up and with only 1 of 3 cameras installed.

Customer for 27 years. Obsolete equipment was expensive to replace. Went with a better coverage company and was charged a next quarter billing fee to cancel. Equipment to be replaced was non connected to alarm company. Called to see about replacement. Was quoted 3600$. No breaks for existing customer. After new company system installed was notified "You can’t just quit" and charged full quarter fees. Extremely dissatisfied with service. Difficult to avoid ai and when person is received only interested in monetary gains. Sometimes learning what a company is like costs money. Just sorry I was a customer without needing interaction as long as I was.

We have been dealing with the system going off daily, not once did someone call to see if there were an issue at our home. Battery issues technician been out, replace the battery next week the same thing over and over again. It been at least a year or more. Very dissatisfied and I’ve already told USAA to stop recommending this company because they aren’t living up to good expectations. Our neighbor changed service to another firm the same reason customer service and service system not working. I will be removing my automatic payment and revoking my contract because ADT isn’t living up to their expecting and what they promise.

I have been a long standing customer with ADT, over 10 and half years. I called to cancel service, since I moving. I received the worse customer service ever in my entire life and I'm 75 years old. The person for this horrendous service was JAMES. He wouldn't give his last name. I tried speaking to corporate, his supervisor, but it fell on deaf ears. I will under no circumstances use ever again ADP and definitely not recommend this company to family or friends. James was the rudest person, didn't listen to any of my requests. I don't know how this company will stay in business with staff like that. You lost a valuable customer.

So for (5) years ADT no customer service still sucks!!! due to rude people, calls dropping. I'm month to month with no contract which is great. I have a Wi-fi default on my panel that I have called in about for over a week. I get stuck on the phone for 30 mins and then the call drops because I want to cancel this lazy service. Company is still very misleading. Don't appreciate being billed a month in advance. I lost trust within the same year I got this service.

I am furious with ADT. I have been a loyal customer as a married woman for many years. I recently got a divorce and am in the process of filing a restraining order against my ex. I contacted ADT to remove his name from anything associated with the account as he no longer resides in the home. They told me they could transfer it and it would cost me nothing. They said a tech needed to come out and take a look at the equipment. He came. Was a great guy! He found some additional blind spots and sold me a few more cameras. My bill went from $59.99 a month to $229 per month (due today). But you can't put a price on peace right?

Ordered flood light camera only. Received that in mail with a home security set that I did not order. My husband put up flood light, which worked great but would only save recording for three hours. So I called customer service. Was told had to plug in the monitor system in order to save recordings. I told them again I did not want that system and I wanted to send back. So technician called this morning, told me that that was not true and the flood light had nothing to do with the monitor. Technician could not understand why my flood light could not connect to my already ADT pulse app that I have had for six years. So nothing has worked. On the phone for two hours today. Nothing.

Very dissatisfied consumer, First tried to cancel service, Lied to by customer service. About the procedure to cancel subscription. Now I have a 7 years subcription that should have been canceled with no problem. Not with ADT. Now one time fees are shows up on monthly statement, right here at the end of the 7 years. Best advise is run away and don't look back. Very Dissatisfied Consumer.

We were customers of ADT for approx 15 years and we had a good relationship. We had them at our business as well as our personal home. We sold our company and cancelled the ADT at the business location 7 yrs ago. This last year we called and cancelled our home ADT account and paid the last 30 days and noticed we were still getting billed on our VISA after a couple months. I called ADT and they looked into it and said that we had 2 accounts at our house and that we had only cancelled one of them. I tried to explain to them that we only have 1 house and only 1 residents at that location and that when I called to cancel it was to all be cancelled as I said I did not need their services any longer. They were no help and continued to bill my Visa card. So I called Visa and asked them to look into it and to stop allowing ADT to charge my card.

I would absolutely not recommend this company. They hold you hostage to contracts although it’s their equipment that is defective. I’ve only been with them for four months and wish I never signed with them. I’ve had five technicians come out for the same issue, I have done my part and trying to resolve it according to their instructions and still the same issue with the doorbell camera that continues to die, although it is a wired device and they tell me that I cannot get out of my contract because they only monitor Security and I’m not responsible for the camera, but yet it is their equipment that they installed. I will continue to write negative reviews and every single platform I come across until I get a effective resolution.

Was with ADT for over 10 years for my business...last 2 years my system didn't even work, no one would help unless you wanted to pay a tech to come out at 59. an hour or more, then they were taking out Extra payments, charges kept going up every year, so decided to finally cancel, they were still trying to take payments out, kept getting calls from ADT, automated saying my system wasn't working way after I cancelled, they sent letters saying my bill was overdue, I called back several times, to people that didn't know anything, very rude, last one said it would take 30 days to cancel, & that I still had to pay.... I will never get ADT again...or refer them to anyone.

What a scam. I called to cancel since my rates were increased twice even though I am under contract. The retention person tried making offers to keep me and I respectfully declined. She goes ahead and says I have a $595 fee (more than the price of the service she offered) when I declined that and proceeded to question she closed the account without my consent and proceeded to bill me anyways. Stay far away, there are better options for less money.

My ADT always had an issue. When speak to someone, from Customer Service, you never get the problem resolved. Then they want to charge you to have a technician go to your residence. They try to talk you into correcting the problem, with one of their technicians, over the phone. The problem with that is that it will work for about a week then it goes back to having issues. Two and a half years and I still had issues with my ADT. My basement sensor never worked properly. I recommend going with a different company.

I was given a quote over the phone for the services I requested, then when I requested the written quote in advance of the service, it was completely different. They tried to rework the deal but if my first interaction with your company is to have you try and bait and switch on me, I will not do business with you. Make sure you get the quote in writing before they ever show up to your door.

If I could give a lower number I would. This company and their products are horrible. If I could leave, I would. DO NOT PURCHASE OR SIGN ANY CONTRACT with ADT. They are the worst. I’m reporting to BBB. Nothing will happen but I can only do my part.

It is virtually impossible to cancel an account. Spent last week trying to cancel parent's account after explaining one was dead and the other in 24 hour care due to dementia. Took 43 minutes with "Tiffany" to close the account. Each time she said she needed more time to process and then offered a new, lower rate each time, ultimately reaching $7 a month. I refused each time, told her to close the account and got more adamant and then she started asking about what we were going to do with her home and more about her security plans. I resisted screaming at her because I suspected this was all a plan to get me to say something where she could hang up and force me to another operator. Maybe most frustrating customer experience of my life. So consider in whether to use and if using, consider possibly getting vastly lower rates as they gave me -- just by saying you want to cancel.

We have had ADT for 6 years. There has always been an issue with customer service. I didn't have to call that often so I overlooked it. But I called last Friday and the customer service was terrible. I completed my call & called one of their competitors immediately to switch service. In that moment I realized as consumers we are the issue. We stay and pay while being mistreated when we can simply choose not to if they choose not to do better.

I was finally able to cancel my account with ADT. They stuck is in a 3 year contract as soon as we purchased our house. They also set us up with solar which was a whole other scam. When we had issues with our equipment at first it was ok no charges. But after a year they wanted to charge us 300 for someone to come out and fix the sensors, even though we had a package that was supposed to cover it. We just dealt with it until now. When I called to cancel the process started off smooth until I got transferred to the "account manager".

Run. Do NOT go with ADT. Their products are very poor performing. Customer service is good. But what is the point when the customer bears all the cost when the product goes faulty? I paid roughly $4200 in equipment. Monthly service charge was $40. Well, 10 months into the contract, the smoke detector fails. In just 10 months, a product that is hands free with no abuse. The cost to replace, since ADT only provide 3 months warranty on their products, was $115 (if you do not have warranty). And if you do, then Since it is a life safety device, the technician is the only one who can come to replace, they will not ship you one. So, I now have to pay $30 insurance monthly for 12 months AND $99 for the technician to come and replace it AND if he stays past 1/2 hour, the rate is $115 every hour. Again, run! This company has terrible business practices. Their products perform poorly. Don't be fooled by their coupons and friendly customer service, who are very well trained to get the most out of YOU.

I'm writing this review to alert other customers and potential customers about the "free phone video camera" service provided by ADT to fix equipment malfunction and charges for malfunctioning new equipment. I have a second monitor in my bedroom. That monitor stopped working showing a white screen stating to stand by. I communicated over the phone twice with ADT to try to address this issue unsuccessfully. The second time ADT came through my phone for a video conference to try to guide me to rebooting the system, Which didn't work. Then they recommended to repeat this process Supposedly with a more expert technician, again through a phone video conference.

ADT uses my debit card like an ATM but I cannot get information about what the charge are for. I have talked to several reps and I can get some numbers but not descriptions. Always very courteous but no answers to describe what charge are specially for.

We were informed around Aug. 2025 by our homeowner insurance company that we would not be renewed in Jan. 2026 if we did not # 1. Install a remote monitored smoke alarm system, #2. Install a low pressure water line sensor and #3. Install a floor level water sensor. We selected ADT for the first 2 issues. The installer/contractor intentionally installed security sensors on doors throughout the house despite our informing him we did not need or want that service. Upon completion of his work he produced a 5 or 6 page online agreement covering the work we ordered AND the security equipment and monitoring charges.

I inquired on the phone about ADT. They had a deal going on for three cameras at $1,200, including installation and no contract. I agreed to that. Until the service technician came to my house. He did a classic bait and switch. He told me that they were having a sale of $1 per window to monitor your windows. I agreed. And he said I needed another camera here, and another camera there. I agreed.

I had ADT come to my house and quote replacing our obsolete wired system with theirs, I agreed to smoke detection and motion. Tech was friendly and professional while he was here. I noticed ceiling bases were not in line with the existing boxes he secured the new ones with, I later took them down and drilled holes in the bases so the would attach directly to the work boxes and now covers the open holes. So 2 weeks after installation low battery alarm sounds on 1 detector, I tried doing a chat with adt and spent lots of time trying to talk with rep, got disconnected after 3 tries so I replaced batteries. Now today I pushed test on other detector and those batterys are dead with out showing a red light or beep, probably been dead from day 1.

This company is the worst!! We have had problems since day one. My husband and I have our own cell phones and we could never be in sync regarding the cameras, setting the alarms, etc. etc. Yesterday, our cameras went out. We called the customer service number and they scheduled an appointment for today. Unfortunately, they did specify that we would have to go out in the sub degree temps and fix it while talking to a customer service tech. We are approaching 80 yrs old and my husband had to go up a ladder and reset it himself. He was outside for more than 30 minutes. Hopefully he will not get frost bite.

Giving them 1 star because I can't give zero. When I ordered the equipment for my new home, they told me over the phone that they had sent me equipment and after I called a few days later and said I have not gotten the entire equipment and just got the yard signs, they first told me that the equipment has not been shipped out yet because I did not follow up on it and that they can send it out now because I am calling to follow up on it now. When I showed them the email from my initial order showing all the equipment that was suppose to be shipped including the tracking number, they immediately and very rudely backtracked and said , you picked it up 5 days after it was delivered hence some of the stuff might be missing.

ADT does not honor their promotional deals. ADT salespeople and employees will lie about customer's ability to cancel their contract under the 6-month money back guarantee advertisement. After ADT gets your business, and you try to cancel your contract. ADT will delay, deny, and use every trick in the book to keep you locked into a fraudulent and falsely advertised contract. Their entire staff and salespeople are nothing more than a bunch of liars and thieves. After speaking with Brittany in their corporate office, I got no results only more excuses, lies, and refusal to cancel my contract even though my system was defective and several technicians came out and could not repair it. Stay away from this company by any means necessary or you will regret it.

I’ve been a ADT customer for 20 years. December 2025 my control panel went blank. ADT Tech support arrange for service 3 times. The ADT tech arrived about 2pm and explained they needed to reschedule bc they needed 3 hours to install and configure a new control panel. That same excuse was given 3 times. I’ve been without a working security system for 2 months. They still claim they will credit me for the down 2 months but this credit was never applied. I cancelled my subscription and they will bill us for 1 additional month before we get cancelled. So we’re out 3 months of charges for not having a working security system for the past 3 months! How is this possible.

I loved it until I changed my WiFi network (that’s not regular wear and tear and is a 200+ dollar house call) if they can’t do a remote reset. Cameras are incredibly challenging to read set up codes, and God help ya if it’s mounted on your home’s exterior. We were able to get 1 camera back online. The other two, we tried several times to reset, reconnect, and kept getting the error code, “something went wrong”. Even the technician was mystified. So now, we’re back at the 200+ dollar home visit. It will just stay broken, or offline until it’s paid off, and we’ll let that speak for itself.

The service sucks and it does not monitor 24/7. It's a waste of money and the technician did not solve the problem even after calling numerous times about the service, it's literally like three hours of unrecorded times when I check the footage. Just horrible.

We will start with a residential service contract guard response. Service total equipment price, including installation was $350.96 then it was a down payment which they took out $350.96 which I didn’t get back for three weeks later and they lied, which was the installer and told me don’t worry they only hold it. They don’t take it out. It was a lie. I just got it back today after three weeks. That was just for the equipment and the installation which I thought it was a good price then the 24 seven intrusion monitoring it was 24.99.

Dre ** was the technician assigned to the work order for Brock Hughes Medical Center. We needed a technician on-site for the Virginia Board of Pharmacy inspection, to ensure we could answer all of the inspector's questions related to how the system functions. Dre was very friendly, knowledgeable, and extremely helpful during the inspection. He took the time to explain how the system works to the inspector and made sure we could confidently answer all of the inspector’s questions. His professionalism and clear explanations made the experience much better. Excellent service and greatly appreciated!

My family had been loyal ADT customers for over 30 years. In July 2025 we turned off our landline. I called ADT to notify them and make sure it was ok and confirm we didn't need to do anything differently. We updated the contact info to our cell numbers. In November we had an error pop up on the control panel. When I called ADT to see what it meant they said the alarm is functioning however no one from ADT had monitored it since July when the land line was terminated. Imagine my surprise when the company I paid to help protect my family left us without any notification. ADT continued to collect the monthly payment, yet no services were provided. We requested a refund for those months and we were denied. ADT does not issue refunds.

I have been dealing with ADT over an $800 refund since December, and the experience has been extremely frustrating and dishonest. A manager specifically told me I would receive my refund by January 20, 2026. That date has now passed, and I’ve been informed that this was not true and that I won’t receive the refund until March. To make matters worse, the same manager who made this promise is now refusing to take my calls and gave me an incorrect phone number to reach him directly.

ADT is the most horrible company I have ever experienced - stay away from ADT - their practices are fraught with fraud and the third party vendors they use are equally, if not more corrupt. I have been on the phone for nearly two hours trying to cancel a contact that is to end in one month - to my dismay someone at ADT has extended the contact for another 36 months - in order to get out of one contact they want to initiate another, shorter contract. To repeat, do not use this company - especially their third party marketers.

I've been a customer with ADT since 12/2013. Canceled my services on 12/2/2025. Was charged for another 30 days, plus a $1.89 the next month. Called Customer Service, who told me they may not have informed me, but there is a 30-day additional charge upon cancellation. Never answered about the $1.89. I kept my contract from 2013, which mentions NOTHING about a 30-day cancellation fee. ADT refused to refund the money & told me I could pursue the charges through my bank. I informed Customer Service of the breach of a legal contract & that I would report this to the Better Business Bureau, but I've since been recommended to report this to the Federal Trade Commission, which I will do.

I have been having equipment problems for a few months and getting the run around from ADT. I had a video call concerning my equipment issues and they stated that they would send the equipment out so i can install it because they were going to charge me $90 for someone to come out. I have been with adt for at least 10 years and this by far is the worst customer care i have ever received from adt. I am paying for a service that i have no use for and no one is doing anything about it.

I am so tired of inconsistent service. 1 out of 3 cameras work. I lose service from 1 a.m to 7 a.m. 2027 I can cancel and I can not wait. Do not choose ADT. I should’ve known it was not as good when they want a 5 year agreement.

The salesperson who came by my home was very professional and explained everything to me. If my alarm goes off or if I can't shut it off, ADT calls me instantly. When someone walks around in my home, I like that service also because it lets me know. I would tell others about ADT's service.

We signed up for ADT security through a State Farm special program. The man who changed our system and had us sign the contract on his laptop failed to tell us it was for 5 yrs, not a 3 yr. Time period. Also, he did not put a new system panel on with new equipment, trying to use the old one I guess. This has cost us hours of headaches with system beeping low battery numerous times months and months, especially at night. We have had many different service people here changing everything, wiring, resetting and downloading updates. One guy said I don't know what is wrong with it".

Been an ADT customer for 20 years when they were first Brinks Security. They raised the price and did not notify me and the eft was taken out without permission. Furthermore, I tried to speak with an agent or specialist and got tossed around the AI is not helpful and I waited 45 min. to reach someone. They kept transferring me to other agents who were rude, obnoxious and drone like always speaking over you and never giving a solution. They this company has never notified me of any increases on billing nor offered any new products for 20 years. I am done.

I have been with ADT for over 3 years, and each time I reach out, I have never been satisfied with their customer service. ADT has the most horrible customer service. I.e. It took me 30 minutes just to set up an appointment for a technician to visit my house. Because their system wasn't updating and it was failing to update my app with entry and exit status; they had to update their own problem system and charged me because it took them time to update the system. I've attempted to have this trouble shoot in the past virtually and the problem was never resolved. Essentially, I have been paying for service that probably didn't even provide me with the security that I am supposed to get. Do better ADT!

Installation was supposed to be Jan 3. Technician didn't have needed materials. Was supposed to return after the weekend but never did. Met with numerous calls, long waits, uninformed and difficult to understand customer service personnel and Jeffrey ** don't listen or help resolve issues. Wanda was the only exception. Told ADT we wanted to cancel since it's 13 days later and they haven't provided service. Mr. ** said he'd call back over 3 hours ago. Now I'll have to have the charge reversed. RUN, DON'T WALK, AWAY FROM ADT

NEVER use these people. I have had the system for 10 days and I keep getting false alarms. I went to cancel the service and they’re claiming they’re gonna charge me over $1000. They’re horrible to deal with and liars and cheats. And I did not sign the contract so I don’t know who did but it’s crazy.

In the few times the alarm has gone off, ADT was right on it and called me. The issue I have is the police department in the town I live in because they came to my house 12 hours later. So, the few times it's gone off, ADT has done what they're supposed to do. But the system has been irritating me lately. When I'm trying to shut my alarm off remotely, it kicks me into a area where it asks me for my email address and a password. I set it up several times and just have a four-digit passcode. Sometimes, it'll bypass that and ask me for my password and email and password, which is annoying, especially if I'm driving. That's my real main only complaint with ADT. I don't wanna switch my service and go through the hassle. I just wish that bug could be ironed out.

EXTREMELY dissatisfied with ADT. Received a system 5 years ago and it never worked properly. I have 2 panels in my home and they don't stay connected with each other. Troubled signals would alert police and fire department to be sent to my home when there was no emergency! Several techs came to my home but none ever really fixed the troubles I had. This year we finally had a tech that seemed knowledgeable and thought all was fixed but the tech screwed up my account making it seems as it it was a brand new install and now getting invoices for $1,400! WHO DOES THAT!

EXTREMELY dissatisfied with ADT. Received a system 5 years ago and it never worked properly. I have 2 panels in my home and they don't stay connected with each other. Troubled signals would alert police and fire department to be sent to my home when there was no emergency! Several techs came to my home but none ever really fixed the troubles I had. This year we finally had a tech that seemed knowledgeable and thought all was fixed but the tech screwed up my account making it seems as if it was a brand new install and now getting invoices for $1,400! WHO DOES THAT! Tried for weeks to address the issue with ADT, some reps can see that I've had the system for over 5 years, some can't.

You can never cancel your service with ADT. They will give you a hard time. You are stuck on 5 year contract you never signed up for. You can not lower your payments. They will charge you for a loan amounting to more than $4,000.00 for the equipments. They make a fool out of customers. They say you can cancel anytime but it's BS. You will be tied up to a 5 year contract you never signed up for. DO NOT USE ADT. You can find better security systems that will not rob you!

This company is such a scam. Bend over backwards to get you in and provide no service down the road. I just bought out the rest of the contract as it was worthless to keep. So in the end their system did not work and I was out a lot of cash.

Warning to Customers: Do NOT sign up for Easy Pay. Their customer service representative said, "you will automatically lower your payment by $5.00." I signed up and now I see they never kept their word. My payment was increased by $5.00. Misrepresentation at 100%.

Don’t do it! Do not use ADT. You absolutely will regret it. I wouldn't recommend any family or friend or business to use ADT. They have the absolute worst customer service. You can’t get any answers, and they lie to their customers.

ADT has always picked up alarms for us and they are good with security on the false alarms, making sure that we know our keywords to turn off the alarm. We've had a decent service with them. We only had an instance when the system wasn't signaling back to the company that it was armed when we had it armed. They troubleshot it and put in a dedicated cellular line to make sure that it would never be disconnected again. It's worked fine ever since then.

We were the only house that was occupied at the time and people were stealing things out of the yards. A salesman came into the neighborhood as the houses were being built and he sold me a decent package. The installer came out, and we upgraded the package a little bit more. We have the doorbell cam, motion sensors, glass breaker, and more. It's got everything we possibly want. We love the package. One time, though, the system was beeping and we couldn't figure out why. We found out the internet had shut down.

I've had ADT for 20 years in different houses. A couple of years ago, I had to go to a wireless because we got rid of our home phone and it works fine. The pricing is good as I get a discount.

I took out the high-level plan for ADT. It took care of everything, getting us new batteries, coming in, and checking any kind of new information they had. A few years back, they updated our system to have a cell phone so that even if somebody cut the wires or telephone lines, it would still work.

I like ADT's system. All of my doors and windows are armed, so if I have it set and there's any issue, it warns me. It's good because I live alone. My husband passed and I'm elderly. My son has ADT too, but he had it before I did. We were with Protection 1 and we've had the system for 28 years when they merged with ADT. The company is responsive. When I had an issue with the battery, they sent someone out to change it for me.

I have a neighbor that had ADT, and I was talking to him about it. I decided to give it a try to protect our house. The installation guy was excellent and did a great job. The package that I signed up for got sensors for the three doors and a doorbell for the front door.

We bought a house at the end of July and a representative from ADT came out and gave me their pitch on the services as well as a quick price rundown. The guy was cordial and wasn't pushy at all. The installation team was clear with the offer and the cost, and what they were gonna do. They were good with communication about where they were at with their installation process and how long it would take. They were extensive with how to operate the system after they were done. They were clean and professional. The guy who came out had a guy who was training with him and they seemed to be respectful. Everything was fairly smooth and right now, everything is working fine. I've recommended ADT to my stepbrother and a coworker who recently bought houses.

The system is easy to use. I'm very satisfied with what we have.

I would recommend ADT. I've been with them for 20 years. I heard of them from friend. I liked their reputation from what I've heard. We have a full alarm system with fire alarms and motion detectors. We had several interactions with ADT's reps, and they have always been great, even for repairs.

I started with Protection 1 back in 1996 and have since upgraded my system multiple times. I changed out some doors and put at least three of the sensors on them. They were hotwired before and now they're just remote. ADT mailed me my remotes and I put them on myself. The representatives were helpful and walked me through how to get them set up. ADT gave me a discount a while back and I'm hoping it's gonna continue on because I can't afford $60 a month for service.

ADT always gave me very good service. I've only had them come in to check the system to make sure it was working right. But if your alarm goes off anything, they'll call you right away.

The technician that came helped me get set up so I could use my phone, so I can actually set the alarm after I've gone out if I need to set the alarm for either staying away or being away. I've had no issues with that so far, which is a good thing. Overall, I'm pretty satisfied with ADT so far. I had an issue when I first called ADT. The girl may have mentioned it but I didn't catch it that I only have three days if I wanted to try and opt out of it. I ended up having to call back and they told me I was hooked in now for a longer contract. But so far, I haven't had any more issues. Customer service has been pretty good. If I had a question, they would answer it and they’ve been trying to work with me on some issues I've had. I've been trying to get my bill reduced a little bit because I lost about $2,000 in income.

ADT has been a lifesaver. I went to church and left six eggs on the stove cooking. And the alarm went off. It saved my home. I’ve had the system for a long time and I'm glad I've got it. I'm very satisfied with it.

I got ADT for over 10 years and so far, my experience with them has been okay. One time, they needed to put in a new battery, so they came and put that in. The service was fine and everything went well. At another time, when the battery was low in it, the system went off, then the police came by and checked. But everything was fine and ADT rectified that situation. Overall, I'm satisfied with the service.

Do not choose ADT!! We have cameras that only pick up some events, and pretty much NOTHING in the dark (not even my child walking right in front of it every morning) the alarm on the door fell off within a month, the other alarm on a different door has a “supervision” code and when I call, they want me to remove and replace with their kit or pay someone to come out. Their employee didn’t do it right, or their equipment is malfunctioning (both happen and no big deal), but for ME to have to pay someone to fix it…..I pay enough money for a system I can’t alarm because of the code. So the only other solution is to delete the back door from the system. And yes, my cameras are the “new, upgraded, best on the market” Google Nest cameras. Our ring cameras are WAY better!!!

We first got ADT 16 years ago. When we moved here a few months ago, we got an all-new, up-to-date system and I can tell it's awesome, but it takes a little getting used to for an older guy. We got cameras and we use our telephone app to manage the system, which definitely makes things a lot better. The system was a little pricey though. Besides that, I've had good interactions with the ADT reps. We had a little issue with one of our systems going offline, and they sent a tech out who was really good. In fact, he gave me his cellphone number and said, "If it happens again, just text me. And you don't even have to call. I'll just come take care of it." Overall, we're pleased with ADT. We've already recommended and got someone's mom set up with ADT, and she likes it.

I'm in North Carolina. I moved here sometime last fall and an ADT system came with the house. My family and I all agreed to having ADT and they were all here when the system was installed. One day the installers were in, then the job was done, and they were out. Everything went great. I have a monitor in the hall, a few smoke and fire detectors throughout the house, a camera at the front door as well as front, back and garage door alarms. ADT's system is very efficient and responsive. If a door is left open, it lets me know. I'm still under my one year of everything and I'm doing good. I've been satisfied from the moment they were here.

I've been with ADT for almost a year now. The installation process was smooth and easy. My service package includes eight cameras and a motion sensor for the office. I’m happy with them.

I was gonna get a security thing. I called a few companies before I chose ADT. ADT has been out there for a long time. I went with them and it worked out okay. I told them what I needed and they listened and told me what I needed to hear. When I got mine installed, I got a deal they had going on. Recently, they said my system needed to be updated and I was surprised when they said that a new system would be $1,697. I said I wouldn't do that. I like security systems, but that's a bit much for a system. But I've been satisfied with them and I would recommend them.

I've been with ADT since 2001. I trust them and the system has been super great. They've always been good when I've had to interact with them. If they've had to come to the house, quite a few years after I got it, when I needed a new keyboard for the system, they came out and put that in for me. They do great service work. I would recommend them to everybody.

I’ve been with ADT for 20 years now and their service has been good. It's a nice service to protect your home while you're away and while you're at home.

When we moved from Waterbury to Cheshire in 1997, they messed up big time. Because they were supposed to come before the walls were being put in. They said, "No problem." But they never showed up. Then they complained that the walls were there. I said, “What do you want me to do? You didn't show up." But that was a long time ago. Now, when the alarm system broke, they came right away. ADT has been very responsive and the system’s very easy to use.

Our friend had nothing but great things to say about ADT so we got it when we moved into our new house, and that was almost 20 years ago. We love ADT. If someone needs security for their home, I would go to ADT. They have the latest in security alarms, and they're very professional, courteous and helpful. They always get back with us right away. Anytime anything goes wrong, or anything needs to be replaced or fixed, they're there on the spot taking care of everything. They go above and beyond to make sure that all my needs and concerns are taken care of. Their customer service is awesome and the system is top-notch as well. We feel safe at home, and I don't have to worry about anything.

I've been at ADT for over 20 years. I got it because I needed to protect my home. Their system has been very good. It's accurate, and I like the cameras. Also, their reps have always been nice.

We've been in this house for a long time and had people take things from us, and I don't like that. I have ADT for maybe 10 years now, and it does a good work. I have cameras and two different digital keypads, one of which has the ability to display the view from one of the cameras. I wish both keypads could do that.

ADT is a good service. I knew more about them and they were more reputable in what I've heard. I've had them for a year. The installation was fine. Everything went well.

We purchased a house in Seattle that ADT had covered, so we continued the coverage there. When we moved back to Illinois, we kept their service. We had some problem with a sensor in the basement that would go through batteries at a huge clip, and eventually, ADT agreed to replace it. I was able to do the exchange myself because it's not difficult. Also, the reps were easy to find, spoke knowledgeably, and I got my answer.

I realized that the older system was antiquated. So, I called ADT, told their rep that I wanted to upgrade my system, and a gentleman came out. He explained everything to me and I told him what I wanted. The price wasn't crazy but the salesman was able to do something to get the price down. I got a military discount and something else that I didn't even know was available. I got all my cameras updated and the modern cameras are really nice. I enjoy the interaction that you can control everything from your phone and watch the cameras. When we went out of town, I wondered if I set the alarm. I have two buildings and I was able to see that one building wasn't set, so I was able to set the alarm when I was coming all the way back home. It's really a good system and my wife loves it too.

I've been with ADT for a long time. Somebody in the neighborhood had a sign up. ADT's service very much meets my expectations.

ADT is the service to go with. I've been with them since about '87 and they've changed hands a million times. Years ago, we had private people who installed all of the hardware. They were using a monitoring service called Protection One, then Protect One started buying up all these little guys. Then they became ADT and now it's Everon. Very rarely does my alarm go off, but when it does go off, they call. They ask me for a password and if everything's all right.

I started working with ADT when I moved to this house. It started with a straight just alarm system, and last year, I went to a camera system. The people were good to deal with, knowledgeable, and I had no issues with any of them. Everything’s been fine with ADT’s system.

I got ADT in 1997. They came and put it in my home, and when I was moving back to Montana, I called them to shut it down and they told me that if I would put it in my home here, it would be done at no charge. If I didn't wanna use it, I could turn it off or not use it. If I did wanna use it, I'd have it. Down the line if I decided I wanted it, they said I would have to start over and buy it again. Everything works great. Mine does not run through the electricity because I only have a crawl space under my house. They couldn't hardline it. I have a battery backup that they've had to replace a couple of times now and that runs on electricity to keep that charged up.

We've been with ADT for 25 years now and we've had excellent service and success, so we stayed with it when we had to replace our panel. They've always been responsive, and we always had whatever concerns we had addressed. We're very pleased with what we have, and it's very easy to use. It's a good system and it's gotten better over the years. It’s expensive but it’s worth the money we paid.

Every interaction I've had with ADT has been very satisfying. They are prompt with their response to alarms and have been very helpful when I've had questions. I've been with them for at least 20 years and our experience with them has been good. One time, we had an issue with one of the door sensors and we had them respond. We were not at home at the time and a neighbor was able to let the police in to see if anything was in a disarray. Also, we can barely get in the door to turn the alarm off before I get a call from them when my husband screws up and pushes the panic alarm on the key fob.

I have ADT as t wanted the security. So far, it's been good. One time, when I opened one of my doors , the ringer did going off. I called and they told me how to set it.

I'm satisfied with what I got with ADT. But I'm not satisfied when it glitches. Occasionally, the keypad malfunctions when I enter the code, which has even triggered an unnecessary police visit. ADT did a visual thing with me with my phone on it, and even sent a tech out, which they didn't tell me it was gonna cost me 60 bucks, but he looked it over and he said he couldn't find anything wrong with it. If it does it again, I'm just gonna rip it off the wall and be done with it.

The main complaint has to do with customer service, setting expectations, and then not following through to see them done. Also, they had multiple opportunities to be solution oriented, and ultimately they recommended that I cancel my service and return the equipment. They were willing to lose a customer rather than the solution oriented.

Called ADT for floodlights cameras outside my home (3) exactly. Due to n all the shooting in my neighborhood. I was told a price of $60 a month. Equipments fee was waived. So going off of that I agree to the installment. When the guy comes out he told me he couldn’t install the floodlights cameras due to Him not being a electrician. Then the floodlights cameras monthly amount went from $60 to $100 when I was told $60. Smh. Then he wanted to install 4 cameras. 1 outside 3 inside when I didn’t ask for them. I have Ring and had them for 6 years! Great service with ring. So he talked to his boss. He told him give her 4 extra cameras for $104 a month. But if I get only 3 floodlights cameras it be the same price as if ($100) $4 dollars lesser! But if I get all 7 it be $104! The inside cameras only detect motion only. I don’t like them.

I have been an ADT customer for 13 years, but since switching to their new equipment, my experience has been a nightmare. The cameras constantly go offline, and the smoke detectors are faulty. Over the past year, I have called multiple times for troubleshooting, with no real solution. As a senior citizen, it is completely unreasonable for ADT to expect me to climb ladders to reset cameras and equipment. When I called support, I was told they couldn’t fully help because the representative was in Kansas and claimed Texas has different laws. That is not my problem as a customer.

Received the ADT + system and called ADT to set it up. Was on hold for over 20 minutes waiting for assistance, and that was after going through their virtual AI that couldn’t even find my account and an actual representative that had to transfer me to the chronic hold specialists of the ADT + division. The app refused to work. Error after error trying to load the basic info that the rep had to force bypass to even get to the console setup, and it just got worse from there. None of the accessories would pair. We tried multiple pieces. Tried soft reset. Hard reset. Pull out the battery. Wait 30 seconds. Pull out the battery then hold the reset button then put the battery back in while holding the reset button for another 20 seconds for a flashing blue light. Still nothing. I was promised a call back for virtual setup the following day at 11. NO CALL.

We had a wonderful person to help us get our alarm set. We’ve been without alarm for like a month and no one could help us today which is January 9. We had a wonderful lady on the phone. She helped us walk us through everything and reset our alarm. Thank you very much for all your help. We do appreciate the Wamshers

After having service with ADT for 19 years when I experienced a problem with my system, ADT did very little to resolve my issue. Because my system was old and needed an upgrade to the tune of $2,000. The technician cut my system off. I have continued to be billed and no resolution has been reached. So much for 19 years of being a customer!

I was totally satisfied with my experience with the ADT reps. It was really easy to get in touch with them. The technician who went to my house was friendly and taught me everything. When we installed the security, we have to inform the city. They helped me on all my doubts and how I should do that. It was a good experience from end to end.

My parents have had ADT for so long and I didn’t think of trying to look anywhere else. It was very positive and informative speaking with the sales rep. It was the same individual who installed the system. The setup includes cameras at the front and back, along with sensors for the doors. I like how I am able to arm and disarm the system from my phone anywhere. If I walk out the house and forget to arm it, I could just go ahead and arm it in the garage or down the street. Overall, my experience using ADT has been easy and it’s user-friendly.

ADT is a cult like business! Try and cancel your account even if you’re moving and they will talk you into all kinds of traps!!! Horrible, not like we don’t have enough problems in this what we call a free country! I hate them and will never use them again

Scam my brother into a contract. He only speaks Spanish and just bought his first home. He sign thinking it was part of free doorbell deal. When we told what he just did, he call them two times and they denied cancelation unless 1725$ fee because of 1 day. I feel so bad for him. 3000 dollars mortgage and now a 3 year unwanted burden on his shoulders. Scammer and devils is what they are.

They said I could cancel any time, one needs to have a attorney to understand the details of the contract. It’s all about Them!! They will sue you for the total balance even tho you didn’t use the service.

We had Brinks when we lived in our prior home and when we moved to this home 29 years ago, we continued with them. Then, ADT bought them out and we became a customer of ADT through default. I liked the price that we had. There was a few times where my credit card was not billed properly and I had to call three times in a row. And when that happened, I kept being apologized to, then it was wrong again. Finally, a representative told me that because of all these mistakes, they would permanently keep me at 29.99 and that my price would never go up. So, for years we were at 29.99 and you can't beat that.

After looking at other systems, I decided to go with ADT because it was within my job and I’d seen others using it. I’m a retired cop and I’ve always admired ADT and their services. Over the 15 years I've been with them, dealing with the sales reps have been very well. Installation was great, and the techs and I went through everything. When the battery was going down, they came over and replaced it.

ADT is a simple system. It works for what I need it to work for, which is why I’ve had it for over 20 years. But the service is not as good as it used to be. At one time, ADT would replace the battery when it’s dead but now, I have to pay for them. But the system still works good. My wife and I are old people and it's an easy system for us to use. And whenever we needed assistance, ADT acted right away.

When there's been a problem, ADT sends somebody out almost immediately. They've always kept us up to date. I've been perfectly happy with what ADT installed. There was a time that they had come in and changed the box back in our bedroom closet to upgrade it, and there was no charge for it. They showed me everything they did and what changed. They were fast and efficient. That was all they've ever done and that's all I've ever asked them to. I know there's more that we could add, but I just don't see the need in it because what I've got has worked just fine. I enjoyed not having to worry about it all. Also, we've been here for 15 years and the price hasn't changed that much.

We've been in the house for about six months when a salesman reached out to us. He came over and we had a chat. ADT is quite well-known in the home security industry, and I have several colleagues who employ ADT's equipment in their homes. The price is affordable at $65 a month and the equipment and installation were at no extra charge.

The functionality and the performance of the ADT’s system have been very good. My favorite is the doorbell camera. It’s also very easy to get a hold of them. One time, I needed them to come and change a battery. I had a number to reach them and they came up and changed the batteries for me.

ADT has been very good in answering calls very quickly. It's not difficult getting a hold of them, maybe not more than twice and I get a response. My favorite feature would be that little ding-dong sound that it makes after I'm armed up. And the next to that would be when someone opens that door, I know that that door has been opened, whether the wind blew it open or a human opened it. Since having ADT, I can go to bed and sleep. I don't worry about anything. I don't have to rely on the baseball bat because I know ADT is there.

I scheduled for ADT to come and do an update for me. They will add another feature so I'll be able to set the alarm and disarm it through the app. Overall, it's been a great experience. I highly recommend them.

We've had a good experience with ADT. I have fire detection and the sensors on the doors and windows. When I contact them, they're usually helpful and very nice. Overall, it's been a positive experience.

We are happy with the system of ADT. We’ve been with them for 20 years now and I like the security it brings. We're planning to add some more.

My experience has been horrible. Please avoid this company if at all possible. Here are my reasons: 1) They wanted to charge me almost $1000 for the equipment. When I said I wouldn't pay that much, they waived the fee. Sounds like a good thing, but felt more like a scam to see it. I was dumb enough to pay them. 2) They would not honor the monthly charge they provided in writing, even when I read the contract back to them. 3) The system did not work; alarms going off in the middle of the night for the first 2 days after installation. 4) Customer service is not good. Long waits with lots of transferring, so I could explain a problem all over again. 5) Because of the above problems, I cancelled after 2 days and within the 72-hour cancellation window. They offered to lower the cost for 6 months if I stayed, but the experience was so bad, I declined.

ADT was already installed when I bought the house. I just went ahead and kept it going. But once I moved from there, I never considered ADT until eight years ago when I moved here. The system functions as I had expected. If someone opens a window or a door, since I live by myself, I'll know it because it chimes very loudly and says, "Garage door" or whatever. That was a function that I wanted and needed and feel very comfortable with. I also like the idea of being able to set it and know that if someone comes onto the property, into my house and I'm not there, I know the alarm will go off. Thieves now can get in and get out within five minutes and take what they want. At least, I know.

I like our ADT system. I've been with them since 2023 after they bought out the service I used to have, Ackerman. A while back, my Ring doorbell was not working properly, so they came out to try to work on it. They said they needed to replace it and they charged me for a whole new system, which pissed me off. And I didn't have a choice because my credit card was on file. I tried to dispute it and they said something about warranty. Other than that, I have not had a problem with them.

I've been using ADT for five years. Everything works well. Every once in a while, I have a problem with my cameras. I just spoke to someone, and they said my system is still good. Great customer service.

I got ADT in my first house in Quincy, Mass back in 1999. When I moved to Pennsylvania, I had the service transferred. ADT works and it's pretty easy to use. Everything is fine. I burned the toast once, and it went off, and they called. So, it works.

I had ADT when I first moved here in 1997. I went to another company because it was more reasonable. Now I'm back with ADT. They’ve been treating me great. When I call them, they’re always on time. They were on the spot when my server was messed up. They would call me and scare the daylights out of me at 3 o'clock in the morning. When something is wrong and we get on the phone, someone will tell me what I'm supposed to do. Go for it.

I have the security cameras, door and window sensors, and other detectors included in my system. One time, when I wasn't at home, the alarm went off and I received an alert and a phone call. It stopped the burglary.

We've had good service since we've been with ADT and we've had them for 15 years. They're reliable, and most importantly, they keep our home safe. We haven't had any emergencies but in case we do, I know ADT will be there and respond in time. So, we appreciate the service and keeping the payment down at a comfortable rate that we can afford. We had to have a technician the last time we upgraded our system and I had good interaction with him. Some people in my neighborhood also have ADT. I didn't recommend them but the sign in the yard means a lot. When people see it in your yard, and they're thinking about getting a security protection, that helps.

I’m very satisfied with ADT. They are responsive and professional. We have cameras, motion detectors, fire detector and carbon monoxide and I like the reliability of their service.

I had ADT before but I stopped it for years, and then I started back up with it because it is a good protection. I could turn it on and off using the phone. It quit working for a while because we lost power a couple of times in a row and it messed up the system because I use Wi-Fi. But I talked to ADT and they got me right through it and that was it. Unplug it, plug it back in, and it all reset.

I've had this house since July and I've had ADT for as long as I've been here. I also had them in Lake County when I lived there for six years. Their customer service has been very good. Eric is the one that put in the system and he's been right on top of things. He's been very helpful and every time I've called, he's been very accommodating. Recently, I called because I was having some issues. But his phone was full and I couldn't leave a message. I haven't tried now that everybody's back to work after the holidays, but other than that, I've been very happy with the customer service of ADT.

ADT is a good company. They were thorough during the installation procedure and very clean when I had people do some movement of equipment from one side of the house to another. They're very knowledgeable. The only complaint is once the sales guy sells you something, it's hard to get ahold of them for any add-ons or for any questions regarding anything. But that's their job. They're not there to answer any questions, perhaps an add-on that we might be interested in. Once they do the initial sale, that's it. They got to go on to the next customer. Overall, it has been a good experience, and even on the phone support for cameras.

We've been with ADT for over 20 years. They are reputable, professional and their equipment is faultless. My family feels safe. We've gone to wireless and had cameras installed plus the doorbell and motion-censored floodlights in the rear of the home, and the installers have been great.

I liked ADT's brand. What they do for me has been the same since the start. With the issues and claims that I've had, I've always needed to talk to somebody. They're well-organized and professional. They're very well-trained so they know what they're doing. They might do better to bring the price down since everything is going up.

My experience with ADT’s reps was very positive. If I had questions, they explained everything to me and I understood. Whenever I called if I needed help with the system, they were more than willing to help and talked me through something. I had a couple of installations. I had one and then the house was renovated. They kind of messed up everything. I had to get a second one. But I was still able to use some of the equipment, but I didn't have all of the equipment. But the people who came to the house were very nice. They took their time and they did it. I'm satisfied with it. I have the doorbell camera and I have a motion detector in the basement. It was an easy process from initially calling and speaking to someone about pricing and everything that I needed for installation. My experience with ADT went very smoothly.

With the way things are anymore, you need some type of security just to be on the safe side. We moved our ADT system here from our other address. We stuck with the basic. We have some other in the house that picks up when someone's outside. We like that we can lock the house up with no one getting in. ADT has always been good and knowledgeable in what they do. They will let us know if anything is going wrong.

There was an attempt to burglarize my house, and after that, based on name recognition, I looked up ADT online. All my communications have been smooth using the app. It’s responsive and user-friendly. My experience with ADT has been very good so far as well as the system’s performance. ADT’s security system makes me feel very secure.

Our ADT system is reliable and the things that we want it to do, it does well. I have ADT for 25 years now and things have been pretty smooth. But I'm not sure if we have the best options in terms of if we're out of town and there's an alert. Other than that, I worked with their operations people when we had too much smoke in the kitchen and their response was very prompt.

I've been very happy with ADT. I feel very secure in having it. I've had very good success with the reps and I was very pleased with the actual installation. When I've had to call for help because something gave me a reason to question, they have always been very helpful.

I've been an ADT customer close to 30 years. It is getting too expensive. However, I've had them out twice, and those went fine. Their customer service has been good.

A lot of people have ADT. You see their signs everywhere. When we first set up the system, the one in the kitchen kept going off because it was too close. ADT was good about coming out and fine tuning it. They get back within 5 to 10 minutes whenever I've had an issue and I call their line. We've got fire and carbon monoxide. We also set up security. The alarm is loud. It's a good thing. I'm glad that I got it because just in case there's a real nut that wants to come into the house and talk to my wife. Also, I like it when it lets me know that batteries are getting low. So, the chirping doesn't start. I can deal with it. The other thing is I always sleep with the phone by the bed. I can always quickly check and make sure, "Did I really lock the downstairs door to the pool? I don't remember." That was four cocktails ago.

The ADT system is good. It's a peace of mind when we step out of home, when we leave our dog in the house, or we go out on a vacation. We can also check on our phone if somebody has come to the door or any activities in and around. The installation was also quick and easy. They were all hands-on, explained us how to set up a new device on phone.

I've been with ADT since back in the ‘90s. They don't keep records that far back but they've been very good. I have no complaints and I would tell my neighbors that my experience with them has been very positive. Their price is a little high, but that goes with the territory.

I've been with ADT for over a year and its features meet my expectations very well. I initially found out about them from commercials. It was also a recommendation from our insurance company and it seemed it was the best value at the time. It was a trusted name as well. I reached out and the sales representatives I dealt with were wonderful. The installer was also excellent, very easy to work with, and knowledgeable.

We have been long time customers of ADT however they do not value loyalty. We recently upgraded our alarm system. The technician took the entire day to update the system but failed to change sensors that were almost 30 years old. Nor would they change the batteries on the old systems. I was told that I would have to do that or pay a fee technician fee plus a fee for each sensor. None of this was communicated to me prior to me agreeing to the upgrade.

I've had ADT for four-ish years. I like their quality of service. We added features. We upgraded the keypad. We've never had a problem.

My ADT package was pretty discounted and my monthly payment is less than $100 a month. I first heard about them through a realty connection and I've been with them for three years now. The service has been satisfactory and I would recommend the system. My service package has met all of my needs and things that I felt would provide me with a safe environment. Sometimes there are power outages and when that happens, their technicians will come out and do what needs to be done. I've also had to contact customer service a few times, and every time that I have, I've pretty much gotten a good response.

When I first got the ADT system, it was just for a front door and back door, but I had them add another camera to it. I was kind of misinformed from the customer service to what actually was charged when I upgraded the system, but I wasn't upset. I was just thankful for them to install it because I knew I didn't have the tools to do it.

We've been a customer for 30 years or so. We initially had ADT when we lived in Westchester County and then in three of our photography studios. At the time, it was due to our budget, plus the sophistication of their system that we chose them over others. We upgraded a few years ago and, overall, the service works very well.

ADT specializes in security more than Comcast or any of those other places. Also, I look back and I remember they were the first players in the security realm. I've also used them before, so when I needed security service, I decided to go back to them. I spoke to the lady on the phone when I called and I spoke to the guy that installed the system. He was training another gentleman that day, so I spoke with him as well. I don't like pushy type sales and people upselling me. And with ADT's guy, even though he was trying to maximize the sale, he wasn't pushy.

Our original system in the house was from ADT and we’ve had them for 14 years. Our package includes motion sensors, glass break detectors, and the convenience of controlling the system via phone or key fob. We also have the carbon monoxide detectors in place. We had a break-in while we were away and the system promptly alerted us and the police called. ADT's customer service is great. The reps answer any questions you have and walk you through all the features. They have many options if you're looking for something specific. I always enjoy them. I highly recommend ADT. I am very satisfied. ADT has good value for the money and is very easy to use.

I would recommend ADT. The reps came out and did everything in a day. The system has been good to go ever since. Any time an alarm goes off, ADT instantly responds. If my alarm went off, they would message me before they send all kinds of crazy fire trucks. Also, they've always been very helpful any time I've had to contact them.

ADT has worked well, and I have liked it, and how I have used it. It has been a good program for me. I really like that I can hear when a door opens or a window opens. There have been several times that my alarm has gone off because I've forgotten I had set it, and it notified me that there was an alarm because I had not shut the door tightly, or my son had come in and forgotten to check the alarm. It was very, very easy to contact a rep. ADT is very reliable and economical.

When I've had to call ADT about an issue like a signal that I was getting that was bad, they took care of it. I’ve been with them for 10 years now and everything’s been fine.

ADT is always accessible, and they do what we need to have done. We've never had any trouble at all. Periodically, something happens where they need to call. Usually, it's us calling them and telling them we're gonna be out of town, and we want them to contact us if anything happens. Every time we call them, we get what we want. The system works. Everything has been installed at both of our locations.

I got ADT over 10 years ago. They were the available company and I liked the price. The system has been good and it's easy to set. It's also not hard to reach someone. I just call them. ADT makes us feel secure and it was worth it to get it.

I'm 78 years old and it takes a while for me to change. ADT has been a part of my life for a long time since I've had them for over 20 years. I see other places that are cheaper, but ADT is simpler for me at this point in my life rather than installing something myself digitally. Any time there's an issue, ADT is taking care of it. I just call them or they call me. The last thing I had done with them was some battery replacements. I don't function well because I had a knee replacement, so they came in and did some battery replacements for me. They also worked on the windows I couldn't reach. But for the price, they could be better. They should have some kind of senior discount.

The ADT system is wonderful. I've been with ADT for 20 years now, and I always get their latest and greatest. I like this Blue and I like my Nest cam. I also got payment arrangements set up for stuff coming up. The installer was exceptional as well. But I’ve experienced some strange occurrences. My key fob went missing and then reappeared with a dead battery. I also had my space heaters turned on by themselves and windows being tampered with. I've had to deal with my system switching from broadband to cellular, which disrupts my cameras. Even though I have someone checking on my cat while I’m away, I don’t believe they’re responsible for these issues. It seems someone might be accessing my apartment through a faulty window, which hasn’t been properly secured despite maintenance efforts. But ADT’s system has been reliable. They're a stellar system. I'm just going to go through all of what I do to keep preventative measures. When I get back, I'm gonna change out the base, the modem for the Xfinity, and see if that helps.

ADT’s customer service has been very good in the seven years that I’ve been with them. The technicians have been excellent and most of the time, we resolve everything over the phone. Everything has been all good with ADT.

Our representative told us about ADT. It hasn't been a year since I've had them. I was concerned about burglary. Everything was fine. The installer was good. I wish I got a camera which rotates. I need to know if it does.

My experience with ADT has been fantastic. Everything has been working fine. My sense of security is now at 100%.

When I needed a security system, ADT was the first place I called as this neighborhood uses them a lot. You see a lot of their signs. I tried the cameras but the reception on them didn't work so right now, I just have the alarm system and the window sensors. But other than that, everything has been good. ADT is good company to go with.

ADT is a very good company. They know the business very well, the service is incredible, and they go an extra mile to take care of you. They will send reminders when you have to check your system and when you have to do things to check. If you need to change something or anything, it's very easy to do. It's not a complicated program that you have to go from person to person. They answer you and they take care of the problem, so that's very good.

In June, it will be two years that I have ADT. Everything has been going well. Customer service has been excellent, and I've always felt secure with the system in place.

I’m happy with ADT. I’ve been with them for a long time. Their customer service has been very good. They explain if I ask and I understand what they want to say. I would recommend others to join ADT.

I like ADT. I’ve had it for 20 years. It makes me feel better. It works. They call me if I have any kind of alarm. They check on it. They are very polite. They let me know what it is, and usually, if there's anything that I can fix, they give me directions on how to do it. They’ve been very helpful.

ADT is so far the best I've had. I've had them before and I decided to make a change and wish I hadn't. But now I'm back. ADT offered the price and the equipment for what I wanted. So far, so good. I feel secure. They've been very accommodating. That was the issue that I had with my other service. We had to troubleshoot everything ourselves. But ADT has been on top of it. When somebody pushed the doorbell, the camera doorbell wouldn't ring on the inside of the house. A contractor was dispatched within a couple of days.

I’ve been with ADT for less than a year. Initially, I asked a neighbor and he told me about them. I called them up and had them come out and give me a price. The guys that came out and installed the system were top notch. They were very professional, courteous and helpful. Every interaction I've had with them has always been spot on. It's also very easy to communicate with ADT. I contact them for something or i make a phone call when I need to have them come out. When I had them check the system, we coordinated when we were coming home to make sure that we were home. They were very accommodating to get me checked out with the system to see what was wrong with it.