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ADT provides home security and alarm systems with features like entry sensors, motion detection, smoke alarms and leak detectors to help ensure your home, family and belongings are protected from intruders and environmental disasters. The company offers professionally installed systems available with top-of-the-line equipment for intrusion detection, video monitoring and smart-home automation.
Pros & Cons
- Variety of products
- Reliable service
- Smart-home connectivity
- Six-month money-back guarantee
- Limited video capabilities
- Installation cost
ADT offers customized alarm and security systems with smart-home automation features and 24/7 monitoring. With ADT Pulse, the system can be connected to Amazon Alexa and your smart-home devices.
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I love ADT’s service. When I have a question, I call my salesman. He is ready and willing. I’ve had questions about the thermostat and about a couple of other things. He would tell me where to look and I would find it and we’re ready to go. During hurricane Ian, I had my daughter and her husband here, and I had set the alarm. In the middle of the night, her husband fell out of bed. He's 80 and cut his arm. My daughter went into the garage. She opened the door. I was sound asleep. Everything went off. It was like a siren went off. I didn't hear a thing because I have hearing aids. All of a sudden, my son who lives next door was called. They were gonna send the patrolman out here, and it was like a zoo in this house. If it had been a break-in, the whole world would have been here.
ADT responded right away. It took my son an hour to convince ADT that it wasn't a break-in. Finally, they woke me up and I punched in the code. Then they wanted a verbal password. It was an absolutely wild time around here at two o'clock in the morning. There was no power so it was pitch black here. You couldn't see your hand in front of your face. We looked back and said, “We don't want to do this again.” After that, I just didn't turn the system on at night when they were here. It got resolved and we have a verbal passcode now, and the family knows it. I've been very pleased with the system.
ADT's customer service is very good and responsive. They recently put in a whole new system for us. The installer was very good. He had someone with him and both of them surprised us with putting in a whole new system. We've always had ADT. I've always felt comfortable and secure with them. Anytime we've had any problems where the alarm has gone off, they've always been there. So, they've been reliable and trustworthy.
Our service and package with ADT have been excellent. There was a tech that came out and did change something, and he was wonderful.
I have had my ADT system for almost three years and initially was very satisfied with the customer service and the alarm response. However, over the past several months it has become almost impossible to get a customer service representative to deal with equipment issues. More importantly, is that we no longer get verification calls from ADT when our alarms go off as we used to earlier on. What was even more disturbing was when we finally got a representative on the phone we were told calls were not made because we had disarmed the system albeit several minutes after the alarms went off!! I asked to speak with a manager and now it's several days later and no one has contacted me.
Effectively we have an ADT alarm system but have no assurance that if intruders come into our home, ADT will even make the verification call to determine if all is well - worse still in a situation where we are coerced to shut off the alarms. This is very disturbing and worrisome as many of us are sleeping in our homes at night believing we have some measure of security we are paying for while this seems not to be the case!!! Very very disappointed and waiting of for a return call from an ADT manager or supervisor still...
Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.
If I could give 0 stars, I would. Tried to get through to Customer Loyalty (I was on phone 5 times from 1-6:30 PM on Oct. 19, 2022) and each time I get to someone after being on hold for hours they put me on hold again and disconnect me then I start all over and same thing happened after being on hold for an hour. On October 11, 2022 I was talked into upgrading my system which I initially was told would be $109.00 plus the monthly monitoring would be $66.40. Then when they arrived on October 13 to install the upgraded system I was made to sign another contract for $544.93 and told monitoring was $60.41. Then I was directed to download the new monitoring app and discovered the Now app and upgrade (I formerly had a Pulse system) is not compatible with my DVR and Camera System. To get that to work I would need to upgrade my DVR system which would be another $600. None of this was explained to me before all of this was started.
I spoke to the one Tech I know and he told me to talk with Customer Loyalty which I can not get through to. I am very disgusted. The reps I did get through to did not even try to call me back after being disconnected and they have my phone number! I've been with ADT almost 10 years and it was one of your techs who is a friend that talked me into going with ADT in the first place. All I want is for the charges to get straightened out and my outdoor video cameras and recorder to once again work with the APP!
I initially placed this review and got a response from Timothy L. ADT Presidential Executive Response & Resolution& Social Media Specialist. He told me my upgrade was actually $1090. and was discounted to $618.69. He also told me to contact The TIER 3 CCTV team is specialized in CCTV and DVR networks who will be able to help me with an app to view the cameras. I contacted this division and after being on hold for an hour, spoke to Dave who told me there are no apps for my DVR system and that it only worked with pulse and there was no way to activate pulse again.
He then transferred me to customer service again as I requested to have this system removed and cancel all service and was on hold again for 45 minutes and was told I can not cancel as I was beyond the period (3 days) I could cancel and I would have to pay the balance of the contract to cancel. Note that this issue has been going on since October 13, when I signed the contract!!! I am disgusted with ADT. I am stuck with them now for next 3 years. I am not paying them another penny after that. DO NOT USE THIS COMPANY FOR SECURITY!!! They are a scam and will rope you into a contract you have no choice in. Very Poor customer service!!!
Hello, thank you for your feedback, ADT has responded to you on another Social Media Platform. Please accept that as our resolution. Thank you
We’re satisfied with ADT. We were impressed by their presentation and what they offered. We’ve seen a lot of advertising and had some people stop at the house and ask to compare it. We always said we’d stay with ADT. Whenever they've had to update it, they've been very accommodating and people would come out to make the presentation. Then those that have to come out and do the work always have been very professional.
ADT responds fast. Except when there's a high volume, I have to wait. But normally, everything is okay. They get to the sheriff. When I come to call the sheriff, the sheriff gets out to my property. And the best thing I like is that the deputy sheriffs call me on their personal cell phone and tell me if everything is okay and what's happening at my property. If I have a problem-- usually the monitor outside doesn't show everything on the monitor on the wall-- I can have a technician there within the next day or two days. They're very good.
Every technician that comes out there does the job and leaves. We've made good friends with them. Sometimes, the same guy would come and says he remembers the house. I would ask ADT if I could I have such technician and they would say if the technician is available, I can have him. I can trust ADT and they always call at 3 o'clock in the morning. I was in Virginia and I was going up to New York to visit some friends. I'm at the hotel, 3 o'clock in the morning, I got a call and they said, "We have a possible break in the front door." I said, "Respond with the sheriff." I turned around, drove directly back, didn't stop until I got to the sheriff's office and he said everything was all right. It was a strong wind that happens to come in from Alabama which they said happens all the time. It was 60 miles an hour and it jarred the connections. All it had to do is move 1/8 of an inch and it breaks the contact.
When we first decided to go with ADT with the new home (I've had ADT since 2012) it was purely cause the salesperson committed to a monthly monitor fee of $51 per month. I purchased another 5k of equipment again (I purchased 4 to 5k equipment 3x in 3 different homes the past 10 years) based on the understanding the monitor fees would be 51 per month and stay at that fee. However, all of a sudden I start receiving bills with monitor fees of almost 100, double of what was promised. Several weeks ago, I called ADT executive line and told them of the issue. They stated it would be reviewed and the monitor fee would be adjusted. However, nothing has been done. This is unacceptable and such a horrible way to treat a long standing customer that has spent so much money purchasing ADT equipment multiple times for almost $20,000 in total! They are a fraudulent company that baits and switches consumers. Absolutely the worst, be aware!!!
Hell. We apologize for the frustrating experiences. So we can review these concerns further to assist, please email us at AlwaysThere@adt.com with a copy of the concerns as well as the phone number and address for where the services are located. Thank you.
ADT is good. The system is dependable, and it works. I have everything I want. The reps are very professional and courteous as well.
The reps have been very good and helpful, and the system is satisfactory. I like the feature where I can use the phone to arm and disarm it. We're very happy with ADT.
I like ADT. The installers were really nice. They explained everything.
Thank you for the positive review and feedback! We're so happy to hear this!
I’m very satisfied with ADT and I will recommend it to a friend.
ADT is a good thing to have. We like the security, and the few problems we've had, the customer service reps helped us right away. They told us what was wrong, which was good. We're very satisfied.
Recently, my mom put the code in, and the alarm went off, and then we couldn’t get it to shut off. We had to unplug it. When they tried to disarm it over the phone, nothing they had was working. So, they came out. When they came out, they said, “This is a really old system. We’ll just replace it.” They were very helpful. The service in person and over the phone when we were troubleshooting, was great. It's really nice to have the door alerts when they're left open or opened unexpectedly. It's also nice to have the app to control everything from our phones. The system has been great so far. It gives us peace of mind when we have to leave the house for an extended period of time, or if we’re just heading out, running errands. I would definitely recommend ADT. Everything's been super easy. It’s not as expensive as I was expecting as well. It's been really convenient to use and set up.
When I call ADT, sometimes it takes a little while to get a live person on the phone.
ADT is very accessible. They take their time to explain stuff and the system is pretty easy to use. I like it. I do like the remote capability to turn it on and off remotely. It's a convenience in case I forget or I need to let somebody in that I trust to be in my home without my necessarily being there the whole time.
ADT has been very good. If the alarm goes off, they call me. I haven't had any problem with anything. The system works very well. It makes me feel more secure.
ADT's service has been pretty good and I'd recommend them. I like that the system lets you know if somebody's coming in and it does go off good.
The rep did an excellent job. She has been out here to help me with my problem. I'm highly satisfied with ADT. I've had Honeywell and ADT, and I prefer ADT because they are better in terms of service and response to alarms and in handling problems.
ADT has been great.
The installers did a very good job. They were comprehensive and professional. The app is easy to use. I'm pretty satisfied with ADT right now.
ADT has always been able to take care of my concerns and I'm totally satisfied with the system. I always feel very secure when I have it turned on and I would tell a family member to get ADT.
I'm very satisfied and pleased that I feel comfortable and safe with the packages that I picked. I would definitely recommend ADT to my friends and family because they have really nice features that could protect your house, like the door alarm and the cameras. They also have the fire package with the smoke alarm. It's a complete package to protect your house.
ADT's service is great. I love the service. I like how their customer service is. I'm always able to get what I need. They showed me how to do my keypad because I was very new to my keypad to do something. They showed me how to do a lot of stuff. They did above and beyond on everything to help me out knowing that I was a new person using the system. I liked how they are very concerned about their customers and I love that they don't lead me in the wrong direction, or have me on the phone waiting for hours. They always get back to me. They're fabulous.
I pay my bill every month, I have a system that works and I'm satisfied with ADT. We have the Pulse system with cameras and the ability to do things from our phone. I also had ADT upgrade keypads recently. It cost me a little more, but it is what it is.
If I had some issues, I would call ADT and they get them taken care of. Having the system makes me feel secure at home. I would recommend ADT.
I've been very satisfied with ADT. As soon as the alarm goes off, they immediately call us and check on our safety. They call us anytime they think we're in trouble and they've been great. Yeah, we haven't had anything like that. We couldn't ask for anything better.
I have property in two states and a fellow takes care of one of them for me. We’ve been having a little bit of trouble because when he opens the door, the alarm goes off. So, I made an appointment to have ADT give me another fob and I was impressed with the technician that came out there when I got it. I've also been super well satisfied with the service and it’s a very good product for the price.
The guy came out to fix the panel and ADT's service has been good. We also upgraded and got the key fob and the motion detector.
My ADT system works perfectly well. Once I put that alarm on, I have no problem. Even when I'm away from home, I have no problem. I come home and my house is still the same. I just had to get a new box because the cell tower went from 3G to 5G. So, I had to get an upgrade.
Our ADT system works great and their reps have been really good. I'm really impressed and I would refer them
I like ADT services. It's really easy to use. They're always available to help if you need some help with something, and it's a reasonable price. You can set your alarm no matter where you are. The only thing is they should give everybody the door locks included in the package, and not as an extra.
It's rare that I have to call customer service but when I have to call, the customer service is great. They're always friendly. When I need them to come out, they're quick about getting out here. They're efficient. I like the touchscreen feature of the system. When I first got it, it wasn't touchscreen. It's a good price too. I'm not paying 300 bucks for monitoring. Wireless cameras would be great though. I've got one that’s drilled in and a couple that aren't.
ADT gave us a good installation deal that allowed us to afford the service. We had to have them send us one thing about a year ago because we had a false alarm. They said maybe the curtain had blown in the house while we were gone and it triggered it. But it's all good and the system has never failed us.
The system is awesome. We can do it all from our cell phone whether we're home or one mile away or 1,000 miles away. It's been good so far.
They upgraded and put a new box in. Everything is working fine. All the technicians were very polite and courteous. I had one incident and that was taken care of. I'm very satisfied with ADT.
I have been an ADT customer for several years. Until recently I had no issues with them but that has changed. ADT has caused me to miss three days of work, spend countless hours on the phone & as of the date that I am writing this review, put my house and family at risk because of their faulty equipment. One day I just happened to notice that my ADT installed "cell phone box" was not operating. There weren't any lights or indications that the box was on which to me appeared to be strange. This purpose of this box is to send an alert to the police or fire department in case of an emergency so if it's not working your house and family could be vulnerable.
I immediately called ADT to talk to a technician. We both verified that the box was not working and that a technician would have to come out to repair it. ADT informed me that there would be a service charge (~$49) to which I replied begrudgingly, "Why should I have to pay for a defective ADT device that so critical to my security?" I also asked why I had not been notified that a critical component such as a cell phone box was not operating. The tech told me that ADT had tried to call me about it but said they only called once. I saw no voicemail or any record of such a call but still – why only one phone call about something as important as this?! I agreed to the charge and a tech was scheduled to come to my house a few days later.
I called ADT before the appointment date and inquired about buying a flood light. They gave me a price and wanted to charge me an additional $250 to have an electrician install it. I declined this offer and told them that I would install it myself. I gave them my credit card credentials & thought I purchased the flood light. As you will find out later in this review this was not the case. I was also told that the technician coming to fix my cell phone box was also going to install the flood light.
The day came that the technician was to come to my house. The appointment was set between the hours of 8am-Noon so I took off work. The ADT technician never came. I called ADT and was told that since I bought a camera, the original service appointment that I made was expunged. The ADT rep I was talking to couldn't even see the original appointment (ticket). They also told me that technical service calls and product installation were two different things and that product installation takes precedence. In my case that meant that the camera needed to be added before the technician could come out. I had to miss a day of work because ADT never told me that my original appointment had been cancelled.
Though I had been inconvenienced and had missed a day of work, I decided to add another device to my order and proceeded to give my credit card credential to buy a Google Nest doorbell camera. After having gone through all of my complaints with the rep they assured me that this time everything would be fine and that my cameras and cell phone box would be fixed in one visit. This would not be the case as you will soon discover.
On the day of my appointment two technicians arrived between the 8-12 time window. However, they only came with the doorbell camera. They knew nothing about the cell phone box or the floodlight that I had purchased. To make matters worse, they told me that the cameras that I had bought would not work with my older ADT Pulse system. Wow! Never did anyone from ADT tell me that my new cameras were incompatible though one tech did try to sell me on their new system which I declined. One of the techs on the scene sympathized with my frustration and called in to talk with a manager. The tech told me that she would try and get me a new system (not including cameras) and that she would help me make a new appointment. She also told me that everything would work out when they came back.
The day before my next appointment when everything was to be fixed, I saw a confirmation email that required me to click a button confirming the time. The appointment time was supposed to be between Noon – 4pm? However, I confirmed the appointment anyway and took another day off of work to be there just in case ADT arrived early or late. ADT never showed?! In fact, they called my wife at 4:30pm, not me, and told her that they were running late and wanted to know if they could come over around 5pm. I told my wife to decline for I had made other plans by then and didn't want them going to the house without me being there. I told my wife to tell them to schedule for the following Wednesday.
I called ADT a day or two later and spoke to several reps. Eventually I was transferred to the product/installation department because I wanted to confirm that I had purchased two very expensive cameras. I told the rep my whole story. She was not able to confirm much but was able tell me that I had purchased one doorbell camera. I told her that I had also bought a flood light camera and even gave ADT my card. After 30 minutes of this I went to my online banking accounts in search of the charges. I saw no charges from ADT whatsoever!
The rep eventually said with an apologetic tone something to the effect, "Oh Mr. ** you won't be charged for the cameras until they are installed." Pray tell why this rep didn't tell me this 30 minutes earlier? I recall telling the rep to cancel and and all pending appointments and that I no longer wished to buy ADT or Google Nest cameras. I recall had to excuse myself from this call but knew that this matter had not been resolved and that I would need to call back ADT later.
I recall it was a Monday (9/19/22) that I called the ADT general number in order to talk to someone in the scheduling department. At this point I gone in a "Full Circle". All I wanted was to have ADT come fix my cell phone box BUT there was no way I was going to pay a service fee. I had missed several days of work and had been strung along by ADT and their ineptitude scheduling & servicing inadequacies. The rep took notes and apparently deferred my case to a supervisor. The rep told that someone should be contacting me shortly. It's been a day later and nobody from ADT has reached out to my knowledge. I have been doing research online about other security companies and have learned a lot. I landed on a website that educates visitors on the best home security systems. I am likely going to chose one of these and say good riddance to ADT.
I'm very happy with ADT. So far, I had no problem.
I'm satisfied with what I have and with I have received in the past. They respond very fast when I have a concern. I feel safer in my home.
I have a very good experience with ADT. I’ve had their service for eight years and it might even be longer. I live in a corner home and we had somebody stealing stuff out of our backyard. I had installed my personal cameras that were not connected to ADT and then, possibly five years ago, we had a cold winter and it froze all the lines and the cameras died. It was out of warranty so, I decided I was gonna get ADT’s cameras. If something happens, they were responsible for replacing them. It was included in whatever I pay every month. I have three cameras on my house. When I call, I always have a very good experience. They always help me with whatever issue it is. They try to walk me through it and if I cannot do it on my own, they will send a tech out.
I’ve recommended ADT to my mother who lives in Virginia and I had that put on her doors down there. I also recommended them to a neighbor on 80th street because there were some shenanigans going on next to her. ADT’s reps have always been very pleasant, kind and helpful, no matter the issue is, even if it’s so minute that I should have been able to figure it out myself. ADT has always been there for me.
The system works. I like it. It's good and convenient. The comfort of knowing it's there. One time, I was cooking and fried up something on the stove. It got smoky and it set off the alarms. I didn't get the smoke alarms off in time and the fire department came. The respose time was very good. It was a faster than I could react to say, "No, it's not real." I'm very satisfied with ADT.
The experience with the reps has been very well. I like everything about my system with ADT and I feel totally secure since I’ve had them. I would refer ADT.
ADT's really nice feature is their glass-break technology, where you don't have to tap the windows. You put those sensors around the house and they detect glass breaking. The installation went really well. I love ADT because I can manage everything on my iPhone. From the account to monitoring the cameras to settings, I can do it all on my mobile device. It's dependable. The keypad works really nicely. It's a more complex system, but simpler to use. I had some significant savings upfront with ADT and I have cameras now. I traded an $80 a month bill for a landline and almost $40 a month for monitoring with Monitronics for $70 with ADT.
Before, they used to come and service me, like they check all my alarm and if it needs a battery. But now, the last couple of times, they don't come and I'm a little disappointed. Because it always shows on my panel that triangle. It means I missed something. I called so many times. They said that they don't service. I pay every month. So why don’t I get the service like once a year for them to come and check everything? They increase every month, but the service is getting poorer.
Hi Carmela- Your system performs tests on its own. It will report any system issues via beeps. If you feel like something is off, we'd love to further test and assist. Please connect with us directly at 1 800 238 2727 when you have a few moments. We're here to help. Stay safe!
I have to have somebody that’s reliable and so I’ve had ADT since 2016. The package I purchased from them is excellent.
I'm satisfied with ADT. They seem to do a good job. We have no complaints, except for one little thing that happened. We have five doors that are under the alarm system, and if someone opened up one of the doors, it would say, "Front door has been opened." But the fella came in to replace a monitor and he removed those for some reason. I've asked twice to how I can get those back, and I've never got an answer. I'd like to have my sounds back when the door opens. Other than that, the system is good. I travel up into Georgia, and I can check on the house and see if it's still running or if my house is still here. My state of the security with the alarm system is really good.
I like ADT's service. When I go out, I set up my alarm on the app on the phone and that's good. I just have a sensor on my door and a sensor for the attic so nobody will come in through the roof. When the rates went up very crazy, I called them up to cancel. But the supervisor called and talked to me. They worked out a deal with me, $23 and change monthly, and it is a great plan. But I got to stay on top of it and I hope that when it's time to renew, they keep it that way.
We've had two techs here, one that did the install, then one who came back to do the replacement on one of the sensors. Both gentlemen knew what they were doing. They did it in a timely fashion, explained things to me that I could understand, and sometimes, that, in itself, is a task. Overall, they were very professional, and did their job. The equipment seems to be quality as well, and when we needed service, which we had a faulty sensor, that was taken care of in an appropriate timeframe. Customer service seems to be decent, although sometimes I can’t understand them. It’s that accent thing.
We've had some experiences where our daughter has come into the house and forgot to turn the alarm off, and I've immediately gotten a phone call. The quickness of the response was good, and all I had to do is turn the alarm off via phone. I have the app, so it was no big deal. ADT should stay competitive with the alarm world that’s out there. They got a lot of competitors that want to change me for cheaper price, but I’m a loyal customer. If they can hang in there with being reasonably priced, I will continue being their customer.
Everything's worked fine so far. It’s all been professional and very efficient. Their work is good and they know how to address clients.
My ADT system keeps going offline, and it doesn't register. My alarm keeps going off, too. Xfinity and Comcast are better than ADT. I had an incident where somebody broke into my house and ADT didn't call the police.
Oh no! Please contact us directly at 1 800 238 2727, so we can assist. We look forward to hearing from you! - Mazen
My service package is satisfactory, and I've not had a problem. It's reasonably priced, and the system protects the house. If someone comes in the house, I’m alerted. I would tell people to go with ADT. I don’t see why they wouldn’t want to.
When we call ADT for any problems we might have, the service is good.
I'm well pleased with the service package, and I feel safer. Also, I had an issue wherein my system wasn't working, but ADT came out and fixed it right away. The reps were very professional, and the one that came out and repaired everything took good care of me.
The service with ADT has been good and we’ve had no problems with the system at all. Everybody should have one and I would highly recommend them.
I wanted to upgrade and get something more modern, and the installation went well. The guy that installed the system gave me a description of what he was putting in, and I knew what type of system I was getting before I got it. It took him a little longer ‘cause he had to put in surveillance cameras. ‘Cause my old system, I didn't have surveillance cameras. I do on this one, and I like that I can look at my animals outside when I'm inside the house and check on them, my dogs and cats, and make sure they're okay. Plus, when I'm away from home, I can see my property through my telephone. Overall, ADT is a good company. They’ve been around for a long time.
My experience with ADT was beautiful. I have that service package on and it's very successful. The guy came in and fixed my alarm system. He tested it and it worked. He knew exactly what was wrong with it.
ADT is the worst company when it comes to security camera equipment and customer service. I got outdoor cameras which were installed from a third party company. I have to go through another separate application to check the outdoor camera video. I also got indoor cameras which I need a different application to check the video (ADT app). All which is very inconvenient and a pain. The app for outdoor cameras takes absolutely too long to load up. Outdoor camera video freezes and pixelates almost all the time. The motion is delayed as well. ADT tried to blame my internet signal which was tested every time they sent out a technician and was working just fine.
I tried cancelling my whole ADT service in December 2021 because I was within the 6 month money back guarantee but they said there was a procedure to follow. That they had to send technicians to check the problem first. They sent about four different technicians which didn't fix anything. About 3 months pass and still nothing. I contacted customer service several times spoke to a lot of different people including all supervisors. They said it was up to the supervisor here at the local ADT office to escalate and cancel my service. I NEVER ONCE SPOKE TO THIS PERSON! UP TO PRESENT DAY STILL NOTHING! I can't fathom how this is possible and why it's so hard to contact a customer and perform a simple cancellation!
I even emailed corporate about the cancellation as directed by customer service. Every time ADT calls I can repeat what they are going to tell me before they get to it because I have talked to so many representatives and they all do the very same thing every time. They transfer me to account management, take my number put it in the notes on the account, transfer me to a supervisor, they send a message to local ADT office, they say I will get contacted in 48 to 72 hours, and then... NOTHING! I still have this stupid service and just stopped paying it. I have proof I attempted to cancel within the 6 month guarantee whenever they feel like contacting me.
Hello, thank you for taking the time to write a review. We will use this opportunity to improve.
Over the 35 years that I've had ADT, it's been good. Any service calls I've had have been excellent. They've been very professional and nice.
I love my ADT. I don’t know what I’d do without it. It’s the best thing I’ve ever gotten. I haven’t gotten my medicine boxes stolen. If anybody comes, even on the sidewalk, it beeps.
We had a fire in August of last year and everything was destroyed so we had no ADT equipment that was functional. We got the equipment reinstalled and I thought everything would be going good. But we had a battery go low in one of the boxes and I called and I got people I couldn't understand because their accents were so strong. One gentleman was going to tell me how to do the box myself and replace the battery but I said I'm in my 70s. I can't climb up on a ladder and I can't do that stuff. He said he was going to transfer me to appointments.
I would call every morning and I would get put on hold for 45 minutes or they would call me back. The first two times, I took a call back, and when they called me back, they said they had to transfer me and it was another 45-minute wait. It took me almost two weeks before I was able to get someone out here. A tech came yesterday morning and there was a service charge for them to come and do anything, which they didn't have before. It was a nightmare. We had ADT for 10 years and I had never had problems like this.
Up to this point, we had had really good ADT service. When I had to call for any information on anything, I got someone I could understand and who could help me quickly and walk me through things. Also, they were very responsive and quick with the alerts. When the fire happened, we were in a no cell area for a period of time on that day so I did not get the ADT alert. They called my sister and before they called her, they called the police. When my sister got here, the police were already here and the alarms were all going off. In a matter of seconds, the fire departments were already coming. But this last experience, it took almost two weeks to get a battery replaced, I couldn't understand people, and I was constantly put to wait. That just blew me away. People have schedules and they have work commitments. They can't be waiting 45 minutes and plus for someone to come on the phone.
Hello, we are sorry to learn of your concerns. We see you had a service call on 09/15/2022, if you still need any additional assistance, please let us know via email to firstname.lastname@example.org.
I’ve been with ADT for a long time. Everything's been awesome. When something goes wrong, I can call in and they hurry up and fix it over, help me get it correct. If not, they’ll send someone out and they’re always very polite. They upgraded and gave me a new key fob. They made sure everything was working. If I come in and I set something off, they make sure to ask me questions, like if I'm okay and if I can talk. They do what they are supposed to do to make sure that I'm safe.
A couple of years ago, I upgraded because my NSS was old. The tech put a panel where you press the buttons on it. He put in ADT and everything was fine. I would recommend them.
The service of ADT is okay. If I had an issue and called them, they always resolved it. They do a good job. But they keep going up on the price and I still have the basic service.
I've been very pleased with ADT. We have a surrounding area that's quite dark and I feel good about having the system. When anything goes off and I don't get to the phone quickly enough or shut off the phone, I get a phone call to see if everything is okay. We've been very satisfied with their response and everything. My last dealing was shortly ago and the rep talked us through getting the battery put back into the kitchen detector which was on the ceiling. It was hard to get to but we did and then it was starting to come off the ceiling. The screw had lost its grip, so he sent some double-sided tape and other instructions.
I’ve upgraded to another service and I was satisfied with the package at ADT. The techs were also great.
Updated on 09/23/2022: Apologies for the delay. I was waiting for a Branch Manager to contact me. They finally contacted me last night. Once again, an ADT rep told me that "DON'T WORRY IF YOUR CAMS GO DOWN AND DON'T RECONNECT. IF SOMEONE BREAKS IN YOU HAVE ADT." I am so livid with the customer service provided. I have cams so I don't get victimized by a break in. They said someone would be here today between 8am and 9am. THEY ARE A NO SHOW. I am getting ready to leave this property for the winter. I am now having to have a secondary security company to come duplicate the security that ADT has been paid for but can not provide or assure that it will work. According to the 8 ADT reps that have provided me with customer service, none of the associates have trust in what the previous rep is telling me. It is such a mess. This is a 5 year contract valued at near 10,000 dollars. It's a mess.
Updated on 09/18/2022: So I posted this week about ADT poor performance this week. Still no resolution. Another call from virtual tech support who said once again that the previous rep was wrong with information provided. STILL NO CALL FROM BRANCH MANAGER. ONCE AGAIN MY CAMERA IS OFF WITH NO NOTIFICATION. THIS IS CRAZY. DON'T GO THROUGH WHAT I AM GOING THROUGH.
Original Review: Into my 5th hour of trying to resolve my 35 day old system failure. Still with every tech/customer service person the previous agent doesn't know what they are talking about. It's a mess. Now to find out my cam was never going to work properly per tech support. The wifi trend speed was too low for my camera to ever work. It never should have been put in. Now they want to charge me 2000 plus to do take the system that does not work out. Beware of ADT. Their reimbursement period is 3 days! Plus the installer told me this was a month to month contract. I guess we are going to court.
We're so terribly sorry to learn of this experience you've had as a member of the ADT family! We would love to address these issues with you further. If you could please email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details further assistance.
ADT works fine. The only issue I had was when we sold our one house and moved into our other house, I let them know that we were moving and that I needed to cancel from one address until we got to the other address, and they tried to charge me early termination. They tried to charge me for months that we were no longer in the other house. It was quite an issue, but we got it taken care of.
My whole house is wired. A fly couldn't get in here without setting off all the alarms. If I need any help with anything, ADT complies.
I have a basic package with ADT. I've had them for about 21 years, and I'm very satisfied. Every time I test my alarm, it works. When it goes off by accident, I open the door, and they notify me right away if I don't get to the alarm. They seem to be doing what they're supposed to do.
Sometimes, my ADT malfunctions if it’s offline. It's alerting me of the motion in the house but I don't have pets and no one is there. I can play it back but I'm not seeing anything. That happens a lot. It also has a delay. If I walk by the camera on the inside of the house, it’s not in real-time. My keypad is also in the center of a whole big wall. The tech claimed he couldn't put it over where I wanted it to be. I also had the glass break alarm go off a couple of times, but no one ever called. When they were setting up the alarm, too, something went off but they didn't call me, they called the guy that was installing it. Nothing went through to me. I wouldn't recommend ADT. I'm about to cancel this contract.
Hello, we are sorry to learn of your concerns. Please connect with our technical support team at 1-800-238-2727 and they will be happy to assist you further.
ADT's reps are very professional. The system is easy to use. Overall, it's a very good service. They're always there. You can call any time and that's good.
We like ADT. They always responded. The system is fine. It works for us. I can program it so I know when the doors are opening or not.
So far, everything has been okay with ADT.
The tech who installed the system was fine and the app is easy. I'd tell others to get it.
Robbed in April, Robbed again before we could even file a report. While trying to contact ADT, I set the Alarm off, cancelled within 60 seconds, but the police and fire trucks showed up while I was on the phone with ADT. ADT was to stay on the phone while the police asked their questions, but ADT hung up. I called ADT back, but they had to escalate, and have someone call me back.
I waited 3 days, I called ADT back, but Again, they had to escalate, and have someone call me back. I waited 6 days, I called ADT back, and yet Again, they had to escalate, and have someone call me back. May came And I called again, but Again, they had to escalate, and have someone call me back. This time I said, "If no one is going to call me back, please cancel my account." June came And I called again, but Again, they had to escalate, and have someone call me back.
Aug, same pattern... In Sept, they sent me an Email that my AM EX was getting charged... So I called again, and again they said they would have to escalate and have someone call me back... I said no, "I will wait." They said, "It is a 30 minute wait." I reminded them that, "I have to wait over 45 minutes every time I call, what's another 30, I will wait," after waiting, I got another customer service person and was put on hold again. I am now filing my BBB complaint, I want my money back for every month and every penny I ever spent with ADT. I want my contract cancelled, they can come get their product and we can go our separate ways.
We're so terribly sorry to learn of this experience you've had as a member of the ADT family! We would love to address these issues with you further. If you could please email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details along with your post for further assistance.
I am unhappy with ADT because I don't have any smoke detectors that work. The ones I had worked for four years but now, they're not working. ADT changed suppliers of smoke detectors and carbon monoxide detectors. They're having supply issues with the system I have. They want me to upgrade the system and that's not quite right.
I'm really happy with ADT. The system has been good so far.
I like that the system is connected to the local police department and it’s responsive. It's overall a good service. One of my sensors stopped working and they told me how to replace the battery. Their customer service was helpful but something's just wrong. It works but the readout stuff doesn't show up anymore on the box itself.
In December of 2021 I received a price increase from ADT on my 10 year old alarm system. I called to contest it and they agreed to keep the rate at the old price for three years. However, subsequent bills were at the new higher rate. I continued to pay quarterly at the old agreed upon rate. Finally I called and they admitted they agreed to the lower rate but said they could not honor it and I would have to pay the higher rate. When I asked for a supervisor they disconnected me. When I called to cancel my service they again hung up on me. If anyone thinks Comcast service is bad, ADT takes bad to a whole new level. Worst customer service I have ever experienced in my life. Corrupt way of operating.
Hello, we apologize for any frustration this has caused you. We have escalated your concerns to Protection One and have requested they reach out to you directly. Thank you
We've been in ADT for many years and we like their service. It's secure. Whenever we have a problem, they send a technician out to fix it and it is probably because we are senior citizens and there are things we cannot do. The techs are very nice and always very pleasant and helpful. ADT is the way to go. Right now, our ADT system is through our Spectrum telephone and the price of Spectrum keeps on going up. To have the ADT system go through our telephone is quite costly so the way it’s going now is on a cellphone.
We appreciate your feedback and we're so sorry to hear of the issues with your phone company! Please reach out to our team directly at 1-888-211-8563 if we may be of any assistance in upgrading you to a cellular system which would negate the need for a landline within the home as the system would send the signal via cellular tower.
My experience with ADT has always been positive. Their system works well. It's been installed for maybe 15 years and their response has been quick and accurate. If they don't get the first number, they call the alternate number. And when I've had service issues, which have been very few, they've been very responsive. I'm very happy with ADT.
Jim- We appreciate your feedback and thank you for being such a longtime ADT family member and for being one of the best parts of ADT!
The ADT techs came to the house and installed the equipment that I needed and gave me prices. Since then, I've talked to people at the company a couple of times here and there and they've all been quite helpful. I'm well satisfied with the features. I feel very secure and I have not had any break-ins since I've installed ADT. I appreciate having it and would recommend it.
Elaine- Welcome to the ADT family! Please let our specialist team know if you are ever in need of assistance directly at 1-800-238-2727. ~ Thank you
I love ADT's service. It’s all user-friendly. It's on the app and I've never had any issues with it. So, it’s seamless. I use it every day and the interface on it is easy. There’s not a bunch of buttons you have to click through. You literally go in there, arm your system and disarm it as needed. The only issue I've ever had was with a sensor. I had to take it off and reapply it because it was too close to the threshold of the door so the sliding door would knock it off sometimes when closing. But it’s nothing. You just need to make sure the sensors are in the right spot when installed.
The reps were great and I'm satisfied with the features that I got with ADT. I like it.
One of my sensors went out. The battery was low, and ADT directed me how to do it. I'm satisfied.
I’ve had the system upgraded and had to put batteries in there. The app is convenient and ADT gives me good service.
William- Thank you for being such a wonderful part of the ADT family and thank you for your feedback!
I was a loyal customer to ADT with 2 home and 2 business locations. Today I cancelled my last home account and the remaining ones and switched to Ring. ADT customer service has been rude, arrogant and made me feel like I was inconveniencing them. I had an issue with my doorbell cam. They charge me $63 to come out to look at it and "fix it". It never got fixed. The issue continued through the last 6 months. When I called to initially cancel they did not even offer to take that fee off immediately. NO. When I called to cancel TODAY now they offered me a new camera and to waive that fee.
I did not break the camera, it just stopped recording. I did nothing I never even touched the settings. PLUS it took them almost 2 weeks to come out. They locked me into a contract for 3 years at my new house. My office I was so upset we actually paid the 70% or whatever it was of the remaining contract to get out of this. Crooks with horrible customer service, no follow up and hands down the worst business practices I have ever seen. They will never see a penny from me again in my home or business.
We're so terribly sorry to learn of this unacceptable experience you've had as a member of the ADT family! We would love to address these issues with you further. If you could please email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details along with your post for further assistance.
USE A NEW COMPANY, THEY WILL SET YOU UP FOR FREE FOR BEING A NEW CUSTOMER. ADT told me that my move would be free and I would be given a new doorbell (since I had a ring at my old house), and my installation/equipment would be free and to leave all of my old equipment at my old house. They would install everything from my old house into my new house. In the end I got about half the protection I had and they charged me $1000. When I called to explain I was on the phone for 3 hours with 10 different people trying to get to the correct department and when I reached the right person (after saying I’d just want to cancel) it was going to cost $1100 to cancel since I was on day 7 and my “trial period” that ended day 3. Now I am locked into a contract until the end of 2025. ADVICE: get set up by a new company for free as a new customer.
- 1 alarm system with 4 sensors
- 1 auto lock for a door
- 2 smoke detectors (I added these)
- 1 google doorbell (told would be free)At my old house I had:
- 1 alarm system with 9 sensors
- 2 auto lock for doors
- 3 area sensors
- (already had old smoke detectors)
- 2 outdoor cameras
- 1 indoor camera
- a glass break detector
- an auto light switch
Hello, We apologize for any frustration this has caused you and your family. We believe in being transparent and our terms and conditions are listed on the last pages of the contract and when the contact is signed you agree to the terms. Thank you
Very professional, installation service on time, answer all my questions, feel safe in my house and protected when I am not around, videos systems works great. l like the service, l can refer the service to anyone.
I cut the system on at night and cut it off in the morning. It comes on and goes off. So, it works. I opened the door before I cut it off. They called and asked if I was okay. I would tell anybody about ADT.
My ADT system batteries were low and the system was beeping. I called ADT and waited, oh hold, for 45 minutes (with a promise of a 30 minute wait time). While waiting, I attempted to troubleshoot and follow website instructions. Very poorly written, I disabled the beeping on the 3 devices and was instructed to disconnect the power to the system. Although beeping stopped on the monitoring panel, it continued on a fire detector.
I finally got a technician that told me that he couldn't help me, and to send a technician to my home to troubleshoot and replace batteries, it would be $59.00. I asked to cancel my account. He attempted to transfer me, but then dropped the call. I called back, got an agent, said she would transfer me, and I am now on hold another 40 minutes. I had to (as a single person) get on a ladder to take my smoke detector down and take the batteries out. (The technician told me I had to go to a convenience store and get a 3Volt battery, there are 3 AAA batteries in the device). My home is now unprotected and I have been an ADT customer for 9 years. When it works, it is great, but any technical support or upgrade is a NIGHTMARE.
Our apologies for any troubles, Toni- Standard battery replacement on products installed in your home are generally not covered under service plans ADT offers. Normal wear and tear and or faulty equipment replacement or assistance is covered, but battery care would be the responsibility of the user. ADT can mail system and device batteries as requested to your home and we can offer a virtual service appointment to help assist with the changing of the sensor batteries as needed, free of charge. If further assistance is needed, we encourage you to re connect with us by calling 1 800 238 2727 for additional assistance. Thank you!
I'm very pleased with ADT. I'll stay with them. I like how easy it is to program, to set when I leave or go to bed. I had one experience where I needed something. I called ADT and they had somebody come and replace it. But they ended up charging me $250. Somebody else called me from ADT and I was explaining I didn't think that I should have to pay that after I have paid ADT for 23 years. The rep said, "You shouldn't have to pay for that in the future."
I also kept noticing my rates going up. I kept seeing these advertisements that say "Sign up with ADT and you can get it for $33 a month." I called in and asked why was everybody else getting these deals but I was paying a whole lot more. It isn't fair when you've been with them so long and they keep trying to get people to sign up but they forget about us that's been paying them forever. They ended up taking my bill down to that sales promotion that was going on and that's what they charge me every month. But there was one condition. I had to stay with them, at least, five more years.
1. Our alarm service had been deactivated due to "inactivity". We had not turned the alarm on since were home all the time. Hence we could not got into my ADT account and could not do anything online. Wanted to cancel the service; wait time was an hour at least each time and then would get disconnected. Terrible time dealing with them. It has been 3 hours and I am still waiting on line.
ADT is the best company. I had it at the office where I worked and I liked it. I put it in my home, and it's been working great. I've had it a long time and I won’t live without it.
I’m satisfied with ADT. It’s easy to operate.
We enjoy the fob. Even before calling police, they will notify my wife and ask her if there's a problem. She likes that feature. We recommended ADT to both of our children.
I'm satisfied with the system but I’m not happy with the app. We've been having a hard time getting the app to hook up to the system so we can turn the system off so we can get in the house.
I like that ADT offered the Ring doorbell as part of the package, and there was no added charge. Recently, I was upgraded. Previously, it wasn't quite as user-friendly. It was a little bit clumsier. This new one is simplified and more user-friendly. With the old one, we could secure the house from both phones but after they did an upgrade, we had problems with that. But when they put this new system in and we set up our phones, it's been flawless. We're satisfied. When I call ADT to get an answer, I get no problems with the service from that standpoint.
We have defective equipment and we are still paying for it and under warranty. We have been trying for over a month to get resolved. Long phone holds and nothing done. Chat and at the end they request that you call tech support. One tech came out reboot system and said it was working and again alarm went off in middle of night.
Hello. Thank you for reaching out and we are so sorry for this frustrating experience. We see that the tech is scheduled to come out again. If he issue is still not resolved after his visit, please let us know so we can address further. Thank you.
I regretted signing up for a contract with ADT. The worst and oldest equipment, exorbitant fees, strings attached (3 years of service). I am pretty confident once most of the contracts will expire, it will be big trouble for ADT since competitors are far better. Unfortunately, I didn't do my due diligence before choosing ADT.
We're so terribly sorry to learn of this unacceptable experience you've had as a member of the ADT family! We would love to address any outstanding issues. If you could please email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details along with your post for further assistance.
We had ADT up in Kentucky. We moved to Florida and moved the service down here. They just installed it today. The tech seemed very knowledgeable. He knew what he was doing. It's a newer system. He showed me everything and how to scroll through the menu. He helped me put it on my phone. ADT has been good. They've been good up in Kentucky, too. Anytime there was an issue, they responded immediately.
I'm satisfied 100% with ADT. Every time my alarm goes off, they call me quickly. The technicians who came, redid my wiring and upgraded my system were good.
I left ADT and went with another company. I came back to ADT because they were the better service. Having ADT, I can lock and secure my house at night and walk around without the alarm going off. I'm gonna call them and see about updating my panel system because I think I got an outdated one.
ADT contacted us up. They had to upgrade something. They checked the whole system and made sure it was working right. We are completely satisfied.
I've had a couple of glitches, but my customer service rep, Zach, has been great to help me figure out the problems. He was quick to respond. We couldn't hardly figure out this last problem, but he stayed on the phone with me till I tried several things to figure it out. When I text him, he always gets back to me. I'm very happy with everything, so far. I'm working on my second year with ADT. I probably won't need the system because the neighborhood is quite safe here. But depending on if I'm given a customer discount to go a third year, I will keep it. The corporate office was good to give me a discount on my first year.
Whenever something needs the technician right away and I would call ADT, they would say that I have to pay for the technician to come. But when I say that I'm paying for the service protection, they would say that was not included in what I was paying for. So eventually, they would connect me to the loyalty program reps and when I talk to them, they would waive the fee for the technician to come here. But when you call, you don't get to that department right away. You have to be connected by the customer representative. Then, the last time that a tech was here, the guy was not wearing a mask and after two weeks, I tested positive for COVID. Other than that, ADT responds to you when you have a problem and they take care of it. I have also referred some of my neighbors to them.
The representatives that I had were good. I’ve had the system for so long but this newer upgrade went down because of a problem that I had there. I had the ADT reps come in to get the camera. They had a program that I could get the doorbell camera but they couldn't hook it up because the Wi-Fi wasn't connecting from the back. I was very disappointed about that. But it wasn't their fault. Other than that, their services were very good. I'm very happy with ADT. I feel safer because if I open the door by mistake, then I get a call from ADT and I have to give them my PIN number and who I am, before they’ll call the police for me.
I had a conversation with one of ADT's reps, Fernando, going back three weeks ago, and he knew the issue I was having. I was trying to get through to ADT. I was waiting 20 minutes, and the automated system offered the chat option. I was on a chat with somebody and the chat ended really quick without the rep acknowledging my issue. With that said, I finally got through with a gentleman. I called him back and he said, “I'll take care of you.” He sent me a battery, and I was good to go. I put a nice review on the website for ADT, to let him know, "Thank you for what you did for me."
The waiting time was harsh though. It's a good thing I didn’t need somebody right away, because I have been waiting a while, unless the answering service would have been different if an alarm did go off. I just hope ADT would have been on top of it more so than me calling and waiting that long period of time that I did that one day. Other than that, I’m happy with the service. The installation was good, and I'm happy with the features of the system as well. The panel is nice, and everything is situated in the hotspots that I needed for the alarms on the doors, the sliding doors, and windows.
We've been using ADT for 40 years now and it works just fine.
Absolutely the WORST company. Not only is the customer service atrocious with every phone call being on hold for hours with several transfers (We were literally on hold once for 2 hours straight having to listen to how ADT saved some person's dog), but the entire staff is incompetent. We tried to move our service to a new address and since we switched from homeowners to renting, we had to switch to Blue by ADT. The agents told us, if we did, it would waive our cancelation fees since we were 1 year into our contract. They set up our account and everything.
2 months later, we got collection agencies calling us to collect our 1,800 cancelation fees. Turns out, ADT stepped on their dealers toes, over reached their contract, and tricked us into another contract all under false pretenses. If you just signed an ADT, cancel it within 3 days!!! GET OUT.. the real buglers are ADT and their dealers. The systems are fancy with bells and whistles, but it's all worthless.
We're so terribly sorry to learn of this experience you've had as a member of the ADT family! We would love to address these issues with you further. If you could please email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details along with your post for further assistance.
I've gotten good service from ADT. When the alarm goes off, they're there. The system has been satisfactory.
The ADT reps have been really great. Anytime I've had any problems, they've been very helpful and patient in explaining things. Recently, I was dealing with financial problems, and one rep worked with me and really lowered the payment to not lose me as a customer. Knowing that I have ADT really makes a difference. I got a camera and I use it to watch my dog when I'm not home. She sits by the door and I just check in on her.
Called for additional cameras and extra cameras were put in but different cameras on different Applications. The worst one side of home on one App and the other side on another App. I then cancelled account which was the hardest to get done then cancelled since March and still in August being billed from my account to now find out that now august 9 th my account is getting cancelled again when it should of been cancelled since March. The worst service. Never again..
Hi Felix- We're terribly sorry about your experience. We can confirm that your cancellation is pending. Please allow more time. - Mazen
I like that ADT is a solo security company and not an offshoot of a cable company or something else. The cost has continually increased over the past few years which I was a little disappointed in but I also know they're not the only company raising prices.
I've had a very excellent experience with ADT. Everything I ever asked, they took care of. The system works fine. However, they put a camera on the porch and it's useless. If there’s a car out your 20 feet, you can't read anything on it. You can't recognize anybody. They’d have to be right in front of it to recognize anybody. It is a waste. Other than that, I feel secure with their system.
We've had ADT for almost 18 years. I really like it. I just upgraded the touchscreen control panel. We've had so many problems with the last cameras we had, but the cameras we got now are Google. They're the magnetic ones. They're wireless and they are super nice. We are in awe.
I love ADT. If I have a problem, they come out right away and do whatever is necessary. Any time the alarm goes off or if we have a weather problem and temporarily all the power goes off, they notify and let me know. When it comes back on, they'll also notify me and let me know the time it was back on. I had a couple of batteries go out a couple of times and they came out and changed those, and told me how to change them in the future and what to look for. The alarm system is fine, just expensive. But everything else is expensive. I'm happy with what I have.
ADT has been good to us so far. They have the best initial offer in terms of equipment but I'd probably tell others to try and find some place cheaper that doesn't raise rates every year. Also, the panel sucks and the equipment drains batteries quickly. It's a pain to unlock the app but outside of that, it works well. The agents have been excellent.
Hi Nathaniel! We appreciate your feedback, and are sorry to hear of any disappointment regarding the system operation, or app issues. For any technical support, we can always be reached by calling 1 800 238 2727. Thank you!
Purchased ADT home security system back in March of 2022. The cameras are already having issues especially the doorbell camera all conveniently stopped working after my warranty is up. Now they want more money just to send a tech out for repairs. I initially was told by their company that the issue was with my internet and I needed an extender. I purchased the extender for the Wifi and the cameras are still not up to par. Now after more phone calls with this company, I told them I am not paying extra money for a tech to come out and it. They proceeded to argue and remind me of the contract I signed. I told them I will be canceling my service once my contract is up. The "supervisor's" exact words were, "That is totally fine." Not only do they not stand by their products, they have horrible customer service and are money hungry. BEWARE OF THIS COMPANY AND LOOK ELSEWHERE!
Hi Chavez- We're terribly sorry about your experience with your local dealership Safe Haven. Please keep in mind that Safe Haven is separately owned and operated and can be reached directly here: https://mysafehaven.com/customer-support/.
ADT LLC. is here to serve you directly as well. We can troubleshoot with you for free at 1 800 238 2727 and schedule a tech visit for $59.00 per your service agreement. Please note that ADT does not profit from service tickets. We'd much rather ensure that you have a system that is working correctly. We look forward to speaking with you! - Mazen
ADT is a good service. They answer your questions when you call. They’re perfect. My husband passed away, and I was going to do away with it because of the price of it. But they lowered my rate for me, which was almost in half. That was good so we continued service with them.
When I came in the door, I forgot to turn the alarm off. ADT called me and wanted to know if it was me. So far, my experience with them has been excellent. I have the camera system now, which is even better. I wanted to update to the doorbell, too, but they're upgrading where I live at. So, after a while, I should have the full service from them.
ADT put up a new control panel and showed me how to use it on the app on my phone, which I did not think I would use. Now, that's all I use. It's so easy. Their rep showed me everything I needed to know about it and was very helpful with getting the app started. I like the system particularly since I'm not there every day. Even though I have neighbors looking out for it, if something happens, I'll know about it.
The system has been good. But I had my phone switched over to another phone, and I had a hard time getting it back on there. It has a triangle and a one in it. And I can't seem to get that off my phone now when I start to turn on the system. When I switched phones, I had to call. ADT had to help me get it back on to my phone. I was on the phone for three hours, because when it comes to electronic stuff, I don't know that much. But I finally got it on there. Also, I have been calling up because I have retired and on a fixed income. They have been lowering my bill. I will have to call them again and see if they will keep lowering it for me. ADT would be a good company to get with if you could get the right price.
I've called ADT three times and they've been fantastic. The system is set up for the doors and the windows. I set the alarm when I leave and unset it when I come home. The benefit is that I get a break on my house insurance.
When I moved into my house, I had the system installed and the guy did good. The features are good too. The only thing, the doorbell camera is not as good. The installer did something about it when I got it, and it was the best it could be. Other than that, it shows the quality and stuff is good. When I leave the house, when I'm away from the house and when I'm at home, ADT alerts me if something ain’t right. It's a good system.
I’m satisfied with ADT. Their response is very quick. I like that I can see what is going on even if I’m out.
The guy who came was very informative. He seemed to know what he was talking about, and he was very polite. He said, “Oh, you have a lovely home.” I moved in a week before, and my house was stacked with boxes. He was very nice, and I'm very happy with the system. It made it easy to know what was going on. I live alone, and I felt I needed something.
Everything's good with ADT. Their system is simple to maneuver and operate.
Do not trust the Portland area office. I made a mistake going to ADT and have had numerous problems since. Numerous long wait phone calls, rude support and techs that lie. All I want is for my system to work 100% of the time not when it wants to.
Hello Michael- We're so very sorry to learn of this upsetting experience and would like to assist you in rectifying any issues you may be experiencing! Please email our team directly at email@example.com along with more information about your concern and the full address in which the services are located. ~ Thank you
ADT's customer service is great. We still have the old system, and I have the app on my phone. I usually turn the system on after I leave, then I turn it off with my phone right when I get home. I like the service. We haven't had problems, except we need new signs out front. The wind took them out.
I'm satisfied with ADT. Their service is reliable and their customer service is great.
I’m very satisfied. I’ve been with ADT 20 years, and their communication has been great.
Thank you for being such a fantastic part of our ADT family!
I had a good experience with AHS.
I've been with ADT for two years now and I'm content with them. Their customer service has been fine. The tech that I worked with was great.
I recommend ADT. They're good.
If I could put a -100 stars I would. This company seeks to make money off people not reading their contracts. I made a mistake in signing up for service when I went through a terrible divorce. Within a week I realized my mistake and I didn't need their service. I asked to cancel and discovered I only had 3 days to decide to opt out and I was now stuck for over $3000 for 3 years. No matter the reason or tears cried they only want my money and have no sympathy or offer any exceptions to their contract terms. They are thieves and heartless people. On top of that each time I tried to call and cancel I was placed on hold for an hour or so. I was bounced around from the people who cancel to the accounting people to collect the remaining amount on my contract. DO NOT, I REPEAT, DO NOT SIGN UP FOR ADT SERVICE!!!!
I recommend ADT to everyone. I'm happy with what I have. The ADT techs have also been friendly and completely professional.
I've been with ADT for almost 20 years and I'm very happy with them. I got one of those fall pendants to wear because I have a bad leg and balance issues. I wear that all the time so in case I fall, I can get help. That's been excellent. I also had a water sensor put in to the basement and that was a problem because the first fellow that put it in was not properly trained. It kept going off making false alarms. That was a pain in the neck. They had to have somebody come back and reset it. After that, it got straightened out. The system works good. The only thing is the price per month keeps going up. I'm on a fixed income now so it's a little difficult trying to keep up with payments on everything.
I signed a 2 year contract on 3/25 for the security cameras. They do not offer installation and they did not offer customer support. I have contacted ADT by phone, email, left messages, tried to chat and haven't got anywhere. The batteries don't hold a charge. I couldn't access the app because when I would ask for a password reset it would send me to their site but there is nowhere to reset password. I have been 1.5 months now without security and it is **. I have to pay for a product I cannot use. I've emailed customer support on multiple occasions and I have not received any response. I've now contacted the BBB. Attorney General is next.
Hi Melanie- Thank you for choosing Protection 1 and for reaching out. We're sorry to hear about your experience. Please expect a follow-up from a manager within 48 hours.
The system is good. I had a pad added in the garage on the system so it would go off if anybody attempted to go in there. I had a problem turning off the system when I got home but I got that taken care of. Now, what I do is I get out of my vehicle and turn it off from the backdoor using the remote control.
I've been with ADT since 2009. Their customer service has been incredible. They've been good to me. I've done two upgrades. I have cameras and the quality and resolution are good. However, it was disappointing because I was having some problems with my sensors before and they said, "We can't do anything with your sensors. Because they should never put these old ones in there. But because they did, you're stuck with them." For the first nine years I had these outdated sensors that would cause it to alarm unnecessarily. But I have all the new equipment now.
I would recommend ADT. I've been using them for over 20 years and they have good customer service. I have an outdoor security light and the inside security system for the house and windows and doors. Their app is convenient.
We had issues with a flood sensor. We called to make an appointment at where we were given a virtual appointment instead of a technician coming to the house. We had to reschedule another appointment. When the technician came he did not have the sensor. He called his manager and the manager said he would credit us 2 months. The manager never put it in the system. We canceled our Saturday plans for a new appointment and guess what happened? The technician was double booked and had to come on Sunday instead. So not only were we lied to but we had to cancel our weekends plans. We foolishly signed a three contract! The billing woman told me to write a letter.
Hi Lisa! Our apologies for the troubles with the sensor and in getting this repaired. We do show that a month credit was placed on the account, however as a gesture of good will, we have reversed that credit and placed a two month credit total on the account as you mentioned this was offered to you. We appreciate you as a customer, and thank you for connecting with us online!
This is our second home and we've had them install their services. They're prompt, attentive, and dedicated to what they do and say. Overall customer service satisfaction is excellent. I'm happy with ADT. We've had it for over 10-plus years.
I spend a lot of money on my plan with ADT… to begin, once you receive a notification that motion has been detected, you have to go into the app and see what’s going on. However, 99% of the time I click to see what’s going on, the video does not work. I then have to hurry and exit the app then come back in. By then, the person is gone and I have to wait sometimes 10 mins before I can see the saved video. By then, if a crime were to be taking place, it would be too late. Additionally, one of the products I have is the doorbell. I was told that the doorbell was hard-wired and wouldn’t need to be charged. However, my doorbell is not working and keeps notifying me of a “critically low battery”.
When I contact ADT customer support, they tell me I will have to pay $59 for a technician to look at it. Additionally, I am told that I need to charge the doorbell manually, by going to a “Walmart” or “Dollar General” and buying a micro USB cord… because they don’t provide it to the customer paying $2,200. The best they can do for me is schedule a virtual technician to help me fix the product they have supplied me. And if it’s not resolved, I’ll be left paying for a product that does not work, with a company who does not care about their customers.
Oh no! We're so very sorry to learn of this troubling situation! Please email our team directly at firstname.lastname@example.org if we may be of any additional assistance in rectifying these issues with your services. Please include a reference to your review and the full address in which the services are located in your email so we may best assist you ASAP. ~ Thank you
ADT has been amazing. I live in Florida and I have ADT’s service at a small residence in North Carolina with my mom's home. My mom passed but I still keep the home up right and available. Someone broke into my home into the garage area about 1:00 in the morning. The ADT system went off perfectly as it should. My Ring device kept clicking and woke me up. I was able to get up, see the people actively breaking in, got still pictures bounced off to another device and called local law enforcement. I sent the pictures to local law enforcement and they arrested the people. The people were still there, loading their vehicle with the tools from my garage. I will definitely forever be an ADT advocate.
I like ADT because they call every month and check if everything is okay. Even if I'm not here, they call my daughter and wonder where we're at. Then I can call them back and let them know we're okay. I would recommend ADT in a heartbeat to anybody that needed protection because things are happening and they’re right on it. My son was fixing up one of the outlets in the kitchen. He turned the electric off and ADT called right in, saying that my phone had been interrupted.