ADT Reviews

After some confusion with the Technician throwing a 1300 bill on me, ADT District manager made it right. So I want to write another review that's more positive. Thanks ADT for making everything ok again!

Generally my ADT service is good, however today a door alarm started going off over & over so I had to call to support. This ends up taking into a AI "assistant" & basically doesn't allow you to talk to a Rep, just over & over "tell me, let me help, I need to know". For my elderly mother, if she's having to call in an Emergency this is ridiculous! If my repeated response is CUSTOMER SERVICE then I expect to be routed to one immediately! Stop this horrible system that is built against our most venerable who do not know how to navigate someone called "AI".

So far, everything has been fine with ADT. When I had to speak with someone, it was fine. It was no problem speaking with them. If my alarm went off, they called immediately and I let them know if it was something that was really serious or if it was an error there in the home. Never had a problem with them. They provide good customer service. I'm satisfied with ADT.

A salesman from ADT came to my neighborhood and I liked that the system was cheaper. It was positive dealing with the rep and he explained the product, and I had a great experience with the installers. The ADT system exceeded my expectations.

We had a gentleman come out when somebody broke our doorbell camera. We weren't with ADT at that point, but we were going to get a new doorbell. Then he presented what more they could do for our security, which we wanted to ramp up anyway. So he ended up putting in more, fixing and replacing things, and then putting in more security for us. It was all done within a couple of hours. It was very quick. I had a really good experience with ADT and you should research it. If you think it's as good as I think it is, you should go with it.

ADT is reliable and predictable. The cost is good and it offers good protection. We’ve been using them for about 20 years and a year or two ago, we upgraded to a more electronically fancy panel, but we haven't had to do much.

We've had ADT for years and we like it. My husband was going to start night shift and I'd be at the house by myself, and somebody told us about it. We had to get some help from them not too long ago, but we just needed to fix some kind of battery, and they helped us. When we first got ADT, we just got it with an alarm system on it, and then we put the fire alarm on it. We got tired of those tiny ones going off all the time every time the little smoke coming out. Overall, we haven’t had any trouble with ADT.

I've been with ADT a long time and it’s very good. I feel secure. The system is good while the price is not bad. I upgraded and added the cameras, and I like it. It's easy.

Bad Customer service and bad company, scamming and falsely addressing concerns only if you report them to BBB, you can resolve issues. Don't sign any contracts with them till they address your concerns, or find any local company. ADT headquarters are in Florida and they don't care about any customers, they only care about the monthly payment.

We've had ADT's service for four years. It was already in the house when we bought it. The system is very direct. There's one panel and the remote when we leave the house is very convenient to just push the button. Right now, I'm not using it because we've got to replace all the batteries. They're shorting out. They're old batteries. We called and we had to have them come out and replace a couple of the packets. Otherwise, we've been able to just replace them. I usually just call ADT when I have concerns. It's been easy to communicate with them.

We had an issue with our system. We had something installed on the house. When I got to turn the alarm on that evening, the Pulse app that Dan installed for me, wasn't working at all. So, I called ADT. I talked to a guy named Roberto. He said, “Uninstall and reinstall.” I said, “Okay. No problem.” The next day, I was going upstairs where that installation took place, and I noticed that the plug-in for the pole system was off. It was plugged in, but it was at an angle. So, I plugged the thing back in. My Pulse system came right up. I checked my phone right after it. And everything is running 100%.

I was purchasing ADT through an agent and I was offered a good price. I called and the reps came and set up the standard alarm package. I’ve had the system for a few years now and everything is good.

ADT is a well-known security system. When people see the blue thing they have outside, everybody knows someone has a good security system. The first time I had experience with them was when I bought my home. They came in and did the installation, then they offered me the service, and I said, "Okay, I'll try it." So far, so good. It's a three-year contract and my experience has been excellent. It's been easy. The only thing is sometimes the WiFi with the lights go out and I have to reset the unit on the door. The cameras come back on themselves, but with the one on the door, I gotta go there, do it manually, take it out, and then put it back in.

The builders put ADT in the house that I'm in, and I've always stayed with it. They've been fine. I had a period where a few things were acting up, but over the years, the system has worked out. Recently, they came out and fixed my front door cam that I have because it had malfunctioned. That and my sliders had stopped working. Now, I don't know if my windows still work or not, but I don't open them, so I don't know. A few things have happened over the years but nothing major. It's not like I've had a break in and things went wrong

I used to work for USAA and if you are a member, you get ADT for a discount, which was how I knew about them. My experience has been good because this is what I needed at home. It gives me security and peace of mind. The battery needed to be replaced about a year ago and they sent it to me, but I wasn't sure how to install it. I called, and the guy who helped me was super helpful.

Worst experience ever!!!!! This is a trap, you will end up with them forever. No way to cancel it. They keep referring you to another person. That's a clear indicator if a company does not allow you to cancel your service, their service is awful.

Run from ADT!! Worst experience ever. Was quoted an amount for install and equipment in December. We were looking at two different companies due to the urgency of installation (in December 2025). Installer came out, installed items - we were under the impression we were paying $20 per additional window sensors. We are now being charged the quote monthly monitoring fee and an additional $80 plus a month for two years for install/equipment!!! I have spoken with ADT, they gave me a $200 credit. This is entirely unacceptable and such poor customer service.

It's been about three years since we've owned this house that we're in. It was already wired with ADT and we upgraded the whole system. We like the features. With my wife being a stay-at-home mom, it makes me comfortable. I travel every now and then for work and it makes me feel good knowing that she's got that system at home.

ADT is a good sound service and it's a good value for the protection and peace of mind. Their pricing has always been reasonable. We've had the security system for about 15 years. We've also had the life alert thing for about a year and a half. They updated the system a year before last year. They changed out the entire system and updated the keyboard. Then I've added cameras and one of those doorbells. The life alert had been set off several times, and they're always very prompt on responding. ADT's customer service reps have always been very fine on the phone and helpful.

I've been with ADT since 2014 and their customer service is sufficient. The featured that I have are okay. I would recommend them.

We've had ADT since March of 2023. They were one of the first ones that knocked on the door. However, they don't allow for a section military or first responder discount. I’m on fixed income, and everything is getting more expensive. But the service has been good.

My parents had ADT when they owned their home. So when I bought my home four years ago, I gave them a call. The team member that came over explained everything. It was straightforward. I had a great experience. The package that they gave me met my expectations pretty well. They sold it.

Everyone was knowledgeable, polite and professional when I reached out to ADT. Everything was perfect. I set the techs up to come out at a time that I was here because of my puppies, so it took probably four days. There were many choices presented to me but I live in an apartment right now so I just got the system for the front and back door. Hopefully, in the future, the place will be bigger, and things will change. Everything's working out with me with ADT, and people should give it a shot. You get 30 seconds to disarm the alarm if you forget that it's activated and you open the door. So, ADT is a positive. It's an extra set of security. Everything that they said it would do, it does.

I've been with ADT for 20 years now. They've been a reliable company that provides good service. Their system has been excellent. My experience with their reps has been easy as well. They have been professional and efficient. They provide a good sense of security. I live out in the country. I used to travel a lot and leave my wife at home. I was comfortable enough to do that.

I have been trying to get ADT to fix the security panel in my home. It keeps going off at unpredictable time of the day and night. They sent a person over to fix it but the problem came back. We want to cancel this service, but adt says we are locked into a one year contract that I did not sign up for. I am looking to fix this problem but if adt can't then I have to see what legal recourse I might have.

I was an ADT customer for almost six years, and unfortunately my recent experience with cancelling the service was extremely frustrating. It took multiple attempts to get the cancellation processed, despite my clear requests. When I was finally transferred to a billing representative to dispute the charges that continued after the date the service should have been cancelled, I was met with a condescending and difficult attitude. Even though there were documented notes on my account supporting my claim, the representative refused to backdate the cancellation or correct the charges. This has left me feeling dismissed and unfairly charged for a service I was actively trying to end.

We've been dealing with problems for more than 6 months now, we disconnect the service in our home and in our business because it doesn't work, they don't call when the alarm goes on and we keep calling to cancel the service and they keep charging us for something that WE ARE NOT USING. WE DISCONET ALL THE EQUIPMENT. We just need to cancel the service.

The installation went fine. A little bit of the follow-up went fine. At that time, my wife was home and she took care of everything. She did all that work with that and some of the computer stuff that we have here. She had time before she got cancer. She passed away about a year and a half ago. Recently, I had a couple things with the alarm system. We have a gas fireplace in the house. It's a two-sided fireplace, so ir goes in the dining room, and also goes in what we call the living room. Then one night, the heat sensor went off and I couldn't figure it out. Somebody from ADT called, which I was grateful for.

We have a smart house and ADT was part of the package. The features are very good, and our interactions with the reps have been all positive, especially the installer. She was very good. She was very efficient and explained everything. I use the app all the time and it's wonderful. I can change the temperature on the thermostat, make sure the doors are locked or unlock them. It works well for me. I had a bad smoke detector and every time I tried baking, it went off. They almost screwed up my cheesecake one day. It was the builder's problem and we've solved it.

We had an alarm system for our house with a company that we'd used for a long time, and ADT bought that company. The service and my interactions with the reps have been fine.

Two years ago, we added more devices to the windows and the ADT reps talked us through how to install some of them. They talked us through it online. The system works as expected and I haven't had any problems out of them.

It was recommended to me to have ADT as a security service. I haven't had any problems with the service. Sometimes, it's a little difficult for me explaining what's happening as far as the experiences I'm going under. Other than that, I didn't have any other trouble with them. It's been four years that I've been with them. I have a basic package with monitoring and the entry sensor. Everything has been good with it. The only problem I had was being able to do certain things within the system even though I'm not there. So, a lot of times I have to be there to have something occur, as far as changing codes but that's the only difficulty I have experienced. I’d recommend ADT and I would just tell them just make sure that they understand the package that they get.

The D.R. Horton people that sold the condo told me about ADT. The system was down a couple of times during the storm. So, ADT reached out. It's excellent. The only thing I would have done differently is I should have got a motion light for the outside.

Terrible company in terms of customer service. Every time you call the advisors, they all have different explanations for unjustified charges. The advisors do not have the knowledge to solve the problems of the customers. They all have a different explanation for the excessives and unjustified charges and none has a concrete solution. I decided to relocate my service to another address and change the collection card to a different one. After the process is finished, the advisor says that everything is fine that there is nothing to pay extra and that the charges would come out of the new card put in the system. They charged me for the next two months higher amounts and that have nothing to do with my monthly payment and additionally they charged 400 dollars from the new card put in the system that they could never justify

If I could give no stars I would. Horrible company. They just want to take your money and that's all. If you want to cancel you have to pay for services no used. You will be in debt with them for over 6 years. They continuously up your payment without telling you. I will never use this company again and I'm not the only customer to say the same thing. Their service sucks. You can't get anyone out to help you without paying an arm and leg. Not worth the money. You can buy a full Eufy system for less and better promising service. So easy you can set it up yourself.

We've been protected with ADT for almost four years. We got it because we moved from out in the boonies to town, and my other half was worried about hooligans. The system has been wonderful. I like the smoke alarms because I'm more scared of fire than I am scared of people breaking in and out. Communicating with ADT has been super easy. They helped me out when I was in a financial bind and supplemented my bill and allowed me to stay covered. It was amazing. They were so nice. Their customer service is rare now.

When I first moved in the house that I'm in right now, my dad already had ADT. I tried to keep it. Then when my dad passed away, I had to let it go. He had multiple locations with ADT, and I just couldn't afford what he could afford. My pockets weren't as fat as his. Then somebody called me from my home warranty, and they said they had this thing for ADT. The guy talked to me and that was how I started it back with them. I asked them if they have a promotion for senior citizens. I am a senior citizen at this time. He said he thought so.

ADT put in a new control panel, and the installer showed me how to use it and gave me a booklet. So far, everything has been going well. It had a malfunction at one time. It wasn't working right, and they sent a technician out, and he resolved my problem and got it up and running. After that, I had an issue, and I called in, and the lady was able to help me over the phone to get it resolved. So, they've been doing what they're supposed to be doing for the services that I have.

ADT has been pretty good, other than the fact that my Ring broke. To replace it, they wanted me to pay for the technician to come out and pay for the Ring. But I was gonna get pre-service installation and they couldn't help me with the new Ring. So, that's the only thing that they never really went above and beyond to help me with. But other than that, I'm content with them coming out, helping me with troubleshooting things over the phone. They were really good and responsive with that.

ADT was known around the neighborhood and we heard about it many years ago. It's been 26 years since we signed up with ADT and we've been very happy with it. My interactions with the reps have been very good.

I've been with ADT since January. When I was getting a quote, I dealt with a lady named Paige, and she was very nice and helpful in all the things. Then the tech came out and got everything set up and did what he needed to do. My account was originally started with my Yahoo email and they didn't tell me that that was a problem. When the tech got here to install, he told me I had to have a Gmail and we had to fix everything to the Gmail because it's a Google Home system.

I've been with ADT since '21. I got the security alarm because it's just me and my daughter living here. Initially, I was away taking care of my aunt up in Sag Harbor, New York and I went on ahead and got the same security company that she had because I liked the way hers was working. ADT has been very professional and the system is easy for me to work. However, I can't understand my bill and when I have time, I will call the billing people and ask them. They take out two amounts. They're also pricey on sending me the batteries that go up in the sensor thing. They sent that $25 and I got two. The light on the panel for my sensor was blinking red and green, and they said that my battery was low. Aside from that, I would like another camera on the back of my house. I only have one on the front and I have three doors, but I'll get to that.

I signed up with ADT about 25 years ago. It was the dominant force in the industry at the time. My experience, so far, has been fine. The system works great. I don't have any problems with it. When there had been an intrusion, there was quick response to that. So, it's fulfilled its purpose. ADT doesn't do anything more to make me feel any safer or not safer. I'm just not one of those people who is running around and worrying about my safety. Most people would feel much safer. There are features that certainly add to that feeling of safety. But in my case, I'm not concerned.

When we were out at the store, ADT called, saying that there was a fire alarm going off at the house. We ran back here to the house and come to find it wasn't a fire alarm. It was the motion sensor. My back door opened up a little bit and tripped the sensor. The person from ADT who calls needs to be able to determine better. Other than that, our experience with ADT has been good.

I've had the ADT system for about 12 years and it's been pretty good. I also like their website. I have a good sense of security with ADT.

We have had ADT at various locations and homes for over 30 years, and I will NEVER do business with them again. It has taken 4 phone calls to finally get a human being, and it took over 3 hours to finally get someone. Instead of agreeing to cancel, because we moved!, she spent an hour putting me on hold and trying to talk me into using them again. Why in the world would I use someone to protect me who doesn't answer the phone and has AI that is completely unhelpful as well. What if I actually needed help? They also will not let me cancel to this date and even after a dozen hours total on hold, they are going to charge me another month for a house I moved out of a month ago! If they had live people here in the US, it would have been cheaper and easier to have my attorney write them a cease and desist!

We had Protection 1, and ADT bought Protection 1, so we ended up with ADT. It was working the same as the one we had. We were satisfied with that. It's exactly what we wanted. It’s the same as what we originally installed.

We bought the house that had a Brinks system in it. Then ADT bought Brinks out and they took over. Switching over to ADT was easy and we didn't really make any upgrades. We got an inside camera and that was it. Initially, we had some problems and the service we received wasn't stellar, but we eventually got the problems solved. Right now, I'm having a problem with my keypad. They replaced that three years after we switched to ADT and we've been in this home now for 18 years, so we've had the same keypad for about 12. And whenever we want to make a change, they would always tell us to get an upgrade, which includes raising the amount of money we owe ADT. But if we're making an upgrade, why charge the customer? It's an upgrade on ADT's part, not on the customer's part. Other than that, the customer service reps that I talked to have been pretty helpful for the most part.

ADT was the top recommended on the internet, and I think they have a good reputation. I just have the cameras and a box, and I got it to watch my dogs. Our Golden Retrievers are very friendly, and they have a tendency to pull people into the yard, and I'm afraid they'll leave the yard. I've had ADT for about five months and I just got the basic system to start off with, but then if I should pass, I wanted to have something to build on so my wife could add security if she wanted to.

We decided to change to a different alarm service but we went back to ADT because we realized that we had made a mistake. ADT always offers the best quality and the best service for our safety, and we've trusted them for 30 years. I like it best that we have our cameras protecting us. We can 100% trust in ADT. They'll be there always for us. When we go to sleep at night, we're secured. We know that we have no problem and I highly recommend ADT.

Right now, my ADT system has been okay until I started making some changes with my email address. It still works, but I'm having so many problems because I changed my email address. It won't let me reset my password because it comes up as an error. Then it tells me it's sending me a code so I can do the password, reset the password, and I never get anything in the email. It never goes to the right email. I've called like three times, and I'm about to call again. Communicating with ADT has been great. It's just hard getting their system to fix the problem. I called a customer service rep to find out how to replace the batteries in my sensor, and they walked me through it. It was good service. They showed me how to walk through it and I got everything done. I even did a FaceTime thing so the person can see and that worked out great. Overall, I like ADT.orded.

The builder of our house contracts with ADT and they made an offer for it to be installed. We’ve been using the system for four months and I like that you can choose Alarm Stay or Alarm Away. I like looking at the videos, and for the most part, I feel safe with the system. The person who installed it was easy to communicate with. They came one day and then had to come back, which was fine. I was having problems and couldn’t figure it out. I called the number, and they helped. They were very polite and helpful. ADT is a good service to have and it's a good product.

I've had ADT for a long time. I have the health alert and the security system, and I'm happy with both. I set it all the time when I leave. When my health alert beeps, I push my watch button and then the reps would ask how I am. When I say everything’s okay, they would reset it. I've used those different times for emergencies to go to the hospital and they are very quick. Usually, the police get here first, followed by the paramedics, then the drivers.

I was lied to by the first and second sales people I worked with. They told me $20 a month but it's actually $63. The $34 a month was supposed to be the total but apparently that's the monitoring and the extra is for the equipment. They said the rep would be out to install the cameras but they don't install them; you have to hire an electrician to install them! DON'T GO WITH THIS COMPANY!!

Most of my friends have ADT and they suggested that ADT would be a good service for me too. So, I signed up with them and the reps who assisted me were nice people. They were customer-supportive people and so far, all the problems I had were solved with their help. The installation team who came out were knowledgeable and they gave me the best possible service. The features of my service package are quite good and all in all, I would recommend ADT to others.

The ADT salesperson I spoke with was very nice, and everything went well. The installation went well, too. It took about three or four hours to get it done. I do have one thing, as I can't get back to setting the alarm and stuff on my cellphone, ‘cause I'm not very good with this cellphone. I don't use the internet much at all. I don't know what to do. I don't know if I'd just call ADT and they could help me do it or what. But I'm sure there's a password or code. Because the guy who installed it put it on my phone. I had to get a new phone, and for some reason, it didn't transfer over. But I have three cameras. I've got smoke detectors, a COD, and I've got the window breakage. Their price has been good, too. I don't think you can find anything better than ADT.

ADT was already in my house when I bought it. Every single person that I talked to was extremely helpful and super friendly. I don't know if I'm special, but everybody has been wonderful. Their telephone service people are one of the best. I love the service. I love that my house is monitored 24/7. For some reason, I’m always afraid of fire. The fact that I know that the house is connected to a central station and the fire department would be alerted if there was ever a fire makes me feel very comfortable. For a while, we were forgetting to lock the garage door, and it would pop open sometimes during the day with the wind, and that would set off the alarm. The central station would call and confirm my identity and then disable the alarm. It's great service.

ADT had to change my whole system, including all my cameras, because one of them went out, and they couldn't get the parts from AODA. So, I had to pay for a whole new system. Everything went good with the installation. I have all my cameras in my home system. I have five outside cameras of which I'm waiting for them to come to install the sixth one for me. I have my alarm for my house, and I have carbon monoxide, smoke detectors, and glass break alarm. There's a camera inside. I use my app to check my cameras and everything. Especially if I'm at work or something, I check my cameras and everything. Then I'll use my app if it go off to something. I'll turn my alarm system on or off from my app. So far, everything's good.

The service is OK if you don't need to speak to anyone. If you do it's third party a call center in Manila where English is a second language. Talk too fast, must read a script, sound quality of call is horrible and think I will cancel my account.

I've been an ADT customer and have been dealing with an ongoing camera issue for quite some time now. Despite multiple attempts to get help, the customer service team has been unhelpful and difficult to work with. Each time I call, I feel like I'm starting from scratch — having to re-explain the same issue without any real progress toward a resolution. No one seems willing to take ownership of the problem or escalate it to someone who can actually fix it.

My Mother has been a customer for 13 years. The system stopped working after Hurricane Florence. The system has apparently not worked since then. Take in account that my Mother is now 93 years old. She told me that her bank account was still being charged for this service still. So I called a ADT office in Morehead City NC and spoke to a very nice lady that tried to help me. She saw per the records that my Mother had called in 2021 to have someone go fix it. My Mother said that she was told at that time that they had no one to go out and repair the service. So, this nice lady put a block on the draft. And said she would send the password to her in the mail, so that it could be cancelled.

Years ago, when my house was broken into a couple of times in three months, the police came and they recommended that I get ADT. I did and have been with ADT since, and that was about 30 years ago. Getting in touch with them has been pretty easy. You just have to know which numbers to call and I've got that all written down in my book. When you've been there for so long, you get in easier. It's like a gratitude thing for the length of time you've been with them. They usually treat you a little bit better too. I get through pretty quickly and usually, within two days, they can get somebody out here to do whatever I need done. When they come to fix something, they take care of it quickly and efficiently. They're in and out in less than an hour usually.

My previous wife had used ADT at her other house, and when we got married, we moved. We asked if we could move the system to a new house we built. And they said yes. Then, we bought a bigger house in the same area and they transferred it again. I’ve had the security system since about 1998. I called them because they made some additions and we were interested in adding to the program that we currently had. We added features for opening the garage door with our phone and for setting the alarm away from the home. ADT had a representative come out and do that and show us how everything worked. The added cost was minimal, so we went ahead with it, and we’ve had that part of the system for about 10 years.

So far, my experience with ADT has been good. I've dealt with one person. He's the one who sold me the alarm. He gave me a yard sign, originally, and it broke. So I sent him a text and he got me a new yard sign. I feel safe since using ADT. I know if I leave the house unattended, I can check the cameras to see what's going on, or I feel secure that nobody's gonna get in without somebody at least being notified.

I've had ADT for years ever since I was in upstate New York and they have always been on the top of the line. They have always been my preference. Whenever I would call them, my experience would depend on who I talk to. Some representatives are more helpful and useful than others. Other than that, I would tell others to sign up with them. The product is good and the equipments are great. They're a little pricey though. I’m spending $120 a month and $60 off it is for the equipment.

I got alarms on the doors and windows from ADT. When I call them, I get ahold of people and they deal with whatever.

ADT has a pretty good security team. They are always be courteous and knowledgeable and professional and all around just a good service. I've never had any issues of being kept on hold or not having my calls returned or not having a technician coming the time that he said he would be here or leaving the place in disarray when they left. So I've had no problems. The system has been good so far. The only issue I've had is probably related to the WiFi. I can't replay all my cameras and it's mostly related to WiFi issues.

ADT is a great service. I've been with them for about 9 years. I like the system pretty much. The only thing I don't like is that when the alarm goes off, you can barely hear it. That part of it concerns me and my wife. At our last house, when ADT went off, you can hear it from the outside. In our new home, it's not loud. I don't know if it’s because it's a larger home that the volume is not that loud. Other than that, the system's features are excellent. My favorite is the control panel. When we come in the house, it's easily accessible. It works very well. The panel can control the temperature when we're away from the house. When we moved, we were thinking about going with another servicer based on our address but when the ADT technician showed up, we chose to stay with ADT. We liked the way he communicated with us. He's topnotch.

My mother had ADT for over 40 years before she passed, and the neighborhood I live in used to be a little rough. I decided to get ADT to make sure my home will be safe, and I’ve been protected with ADT for a month. The quality of the people I’ve dealt with has been good. They’re professional, and the technician who came to install the system was excellent. It’s not hard to at all to get in contact with customer service; I usually spend a few minutes on the phone, but it’s very easy. The system works good but I want to hear my doorbell inside my house when it rings instead of on my phone. So I have to get another part for that. Still, ADT gives me a good sense of security because I can see everything and monitor who’s passing by my door. My favorite feature is the camera. I’m always looking at it since I’m nosy. Whenever my family and friends are ready to get ADT, they're gonna get it. They’re always bragging about it.

Our experience with ADT has always been very good. I'm very pleased with ADT. ADT is very responsive. They do a great job. I just have a basic system. Then I went with State Farm Insurance, which upgraded my existing system. I like the old one better because I had motion sensors. This one just has glass breaks. They've changed their software, too, which doesn't work well for me because I have a bird. But I'm happy with what they provide. I just don't have all of the features that are available. But I like that they haven't raised their rates in a while.

For nearly the entire time we've used ADT, it has been non functional. The only positive aspect of ADT is the Google Nest, which you can just buy on your own. The ADT+ app is needlessly confusing, and it's unclear how to sign into MyADT as it requires a verbal password (which I don't recall ever making). The entire product seems is a scam. I was dishonestly assured that it would be very easy to cancel, but they require you to call and answer an unending list of questions and wait on hold. All I want to do is cancel my subscription and it's a headache. I completely regret ever signing up for ADT and I wish I would have just gotten google nest instead. Do yourself a favor and avoid getting involved with this company in any way. I have no interest in continuing with this company and I feel compelled to warn others about ADT whenever possible, both online and in person.

We've been with ADT for five years now, and my experience has been very well. One day, I thought I had closed the door and it must have been ajar. Before I could get off the block, they responded and told me, and I came back to the house. When I've had power outages, and I didn't know how to get back online and what to do, I called, and they walked me through it.

We've been with ADT for many years now. I like the peace of mind it brings and we've not had any difficulties with them. We've stayed with the same system that we've had all these years. It's an older system. Occasionally, there's a blip. But other than that, it's fine.

I've had ADT for quite a while, about seven years, and I haven't had any problems with it. As matter of fact, I had to have a technician come out here once and he got everything straight. Last month, I had to get another fob for my wife. They also let me know that the battery in mine was low, so the rep told me what kind of battery to get. I got it and changed it. They had to call back once I got my wife's fob and get it set up, which they did. I would recommend ADT at least from my experience.

When I moved into my new house in 2018, ADT was already installed and I kept it going. They've come out a couple of times, and they were really nice guys that came. The system is old, so they put some new parts in it and they were really nice about doing it. I kept everything the same as is. I didn't know ADT had cameras, so we have separate cameras, but one never has enough cameras nowadays. Fortunately, I haven't had that big of an emergency yet. The wind blew our door open one night and the alarm worked perfectly. We didn't close the door all the way, and when the wind blew it open, the alarm went off. People could hear it 10 miles away. All in all, I've had a pleasant experience with ADT. They're very responsive, and the people who work there are very professional. They're a very good company and I'd highly recommend it.

I’ve had several interactions on the telephone over the years with ADT and things have always gone very well. The features of my service package are very good and I got some upgrades some years ago. Overall, I would recommend ADT to friends and family members.

I've had ADT for a long time. They were good in the beginning, and then the Monitronics offered me a better deal. I got cameras all downstairs and things on all the doors and all the windows. So that was why I switched. But then they didn't do right either so I switched back to ADT. We were happy that the house was safe, so we were good.

I called ADT and reported something. The alarm was going on and on and when my son said, “Mom, let's turn off the alarm,” I said, “No. Don't turn it off. I want to see how long it's gonna take for someone to answer me.” If the alarm goes on, they're supposed to call. I just wanted to see because I've been having the alarm for 30 something years. Finally, after maybe 20 minutes that the alarm has been going on, someone answered me and told me that they'd transfer me to the right department. When he came in, he spoke to me and told me to do this and do that, but I didn't know what to do. My neighbor was outside and I asked them to help me because by that time, my son stepped out. It was not a big problem though.

One of my batteries went out here probably a couple of weeks ago, and ADT called me and told me what to do and how to repair it and sent me a new battery. I had to pay for it, but they sent me a new battery in the mail, and everything works fine. I have one camera in my living room facing the front door. I have a smoke alarm in my basement, and in my family room. I was dissatisfied with ADT because they kept getting more expensive. I complained about it. And since I'm old, they gave me a price and locked it in. I won't ever have to pay anything any higher than that. So, they listened to what I had to say and they acted upon it. So, now I don't have to worry about it. Every month, I know exactly what it's going to be.

There are other companies that are less expensive. However, we're happy with ADT. We have alarms on our doors and windows and a fire detector. We have the motion detectors, but we don't use them because we have cats that we leave at home. A couple of years ago, we put in a new door to the basement. ADT had to come and put a new detector. We also had some of our detectors removed. We had some that weren't very important, but they would go off. They're old and were breaking.

I had a professional and concise experience with ADT. I haven't had to call that much, but when I did, it was good. I had to once late at night and I got a live person on the phone, and helped me out. My alarm went off. I wasn't home and I didn't know why, so I called. As long as it wasn't armed, it wouldn't go off, so ADT guided me through that. Also, my keypad showed, “Battery low, Battery low” so the gentleman came out and changed the battery. I couldn't find the box. He found it because he found the wiring. I walked all over this house and couldn't find it. It was under a staircase in the basement and they were behind some clothes that I had a pole there with clothes.

I've been very happy with ADT. I was thinking of getting another one put in on my other door. The sales representative I worked with answered every question I had. He even answered questions I didn't know I had. He was absolutely fantastic. The installation team was great. Everything's been great. The system wasn't working and I called and I talked to the woman and we got it all reset and everything is working. I had no problems since.

ADT has a really good rating in the neighborhood where I live, and I've never heard anything negative about them. They were very knowledgeable and price-effective. When I signed up, they had a special and I got a very, very good price. They put the devices that they put in your door and windows for an excellent price. Plus, I got two fobs that I use all the time. I go on cruises, and they work on the app. It's worldwide coverage. The installation guy was wonderful. He knew everything. He had worked in IT. He was fabulous. The system exceeded my expectations. I hit the alarm by mistake, and they called right away.

The previous owner had ADT and the equipment was already installed. I decided to use the system, and I had no problem. I live alone, which makes a difference too. I'm in a nice, safe community but then, it could be a quack who lives here, too. I have a camera, but just for my door. And the guy gave me a new doorbell because the old one didn't work. It still rings funny, though. They said I need a new charm, but I never bought one. It's not ADT's fault. The service is good. My battery went down and I had to pay for it, but their tech came out and showed me where the battery was. The system is working out and I’m happy.

Buyer Beware! I signed up for services a few months ago. At the time I explained that I have some physical limitations and was told that ADT would send out a technician. So when I followed up with this I was then told that I signed up for DIY- Do it yourself. I questioned this because why would I have signed up for that with physical limitations? So then I heard back and the response was that if I wanted a tech to set it up it would cost $350.00! I was never told this from the beginning. So basically I've been paying for a service I can't use! Definitely do your research! Never again!

Everything has been excellent in my experience with ADT. I've been with them for 24 years now. Any time we had issues with it, like when I had an error code that was coming up on the box, they got it resolved in a very quick manner. When I experience error code issues, I go online. If online cannot do it, then I call and they do a video session and they get it fixed. When they had to come out and upgrade our system to wireless, they were very professional and got it all done in a hurry. ADT is a good company and they're very reliable. They take care of their equipment very well and offer protection. I feel very secure with the alarm system in the house.

I've been with ADT for 15 years now, and I have the inside motion detectors for both board door entrances, and then a motion detector inside the house for my hallways. I had one issue one time when I was working on my daughter's bedroom, putting in new outlets. I didn't realize that when I hit the circuit board downstairs to shut it down, so I didn't get shocked changing out the outlets, that I'd cut my ADT. The police showed up at my house. I came walking out of the bedroom with a knife and a screwdriver in my hand, and they said, “Sir, please drop the knife.” I said, “What's going on?” And he was asking my wife, “Are you OK?” But we got that resolved quickly, and then he came into the bedroom and said, “Wow, you're doing a great job in here.” It was a little weird at first, but it worked out. I've been very satisfied with ADT. Any time I had a little problem with a low battery, they're right there to help me.

My experience with ADT's system is somewhere between good and very good because I've had several downtimes. One of the cameras went off and I could not get it to come back on, so I had to call. I talked to a person every time I initiated a call, and it was very good. One time, I called in the technology department and talked to a lady who, I felt, did all that she could do to get my system back up, but she couldn't. But I got a call from one of their mobile technicians who made an appointment and came out and got it taken care of. ADT is a good security company. However, it's a little pricey compared to some of the other companies. But I felt that the price was worth it with what ADT offered.

I called ADT one day and told them that a certain person is not supposed to be here, so they should look out if he comes to the house or the alarm goes off because of him. I knew that he would try to come back and get in here, that's why I called in Sunday and told ADT's rep about him. I asked the operator if he wanted his name and he told me no. The next day, I had a break-in and that person broke my back door as well as the glasses out of my window. The alarm went off, the patrol came here, and ADT dispatched their guys. But since they didn't have that information from their operator, they let the intruder into my home after he told them that he left his keys in here. I was puzzled because I didn't want him here, yet he was allowed to come into the home after I specifically called customer service about him.

I was with ADT before they were ADT. They did good work. I never had any issues. I've had one upgrade, and I might be getting ready to do that again. They take care of me. About 2 o'clock this morning, the alarm went off and told me that it was one of my windows. I got up and went in here. Then I realized that there was nothing going on. The window has either shifted, and the cold weather has made something move off. Overall, ADT works for me.

I've had ADT for 23 years. It was in our house when we purchased it. We did an upgrade maybe in '09, and then we added the glass break in 2018. My biggest thing is that I feel as though when they sell you the glass breaks and the carbon monoxide, they should go through instructions on how to replace batteries. The beeping can start in the middle of the night, and it's not easy because there's a process you have to go through in order to not cause an alarm event. I ended up with alarm events both times, and there's a process in which you enter your codes to clear the unit. They should go through that stuff with you. There should be like a cheat sheet.

We had ADT for a long time ago and then we stopped it. But we're both getting up in age and we have a very nice big house in the woods. So we decided to go back and start using ADT again. About four years ago, we updated our system and added some window breaking stuff. When I needed to talk to someone, I called the number that I was supposed to call, and there was always somebody there almost immediately to pick up. Several months ago, I had a beeping going on downstairs in my lower level. I thought it was a bad battery. I have a motion detector in my lower level. It didn't fix it because it wasn't my ADT. I have a carbon monoxide detector very close by, and that's what was beeping. I replaced that battery.

I have been very satisfied with ADT. It has been dependable. I don't worry about it. I had one little problem and ADT came in a reasonable amount of time. They fixed it. They gave me credit for a time when they had told me somebody was coming but didn't show up. And everything has been going fine. One of the sensors wasn't making a connection going out my back sliding glass door. My son-in-law came over and tried to fix it. Finally, ADT sent an employee who fixed it. He came from a neighboring community. He was very cordial and made me feel like he was there to help me. I watched him do the work. And he communicated with with us. I had my son over here at that time and he talked to all of us. I would recommend ADT, and I have some that already have it. They had theirs first, and I knew they were satisfied.

ADT's service works well and I haven't ever had any concerns. If I had any issue, it was the price increase not too long ago. Other than that, everything has worked as they said and the customer service has been very nice. I've been with ADT for 15 years. I have the most basic, oldest package they have. I have the door sensors and movement sensors in the hallway. I have recommended the company, but I don't like the price increase.

ADT has been very good for us. I've had it for several years. I am living alone and I rely on ADT. I liked its reputation, and I have a friend who has ADT and they recommended it. When they came to install the system, the rep answered questions for me. He showed us how to work it with our phones, and was very accommodating and made suggestions. When I first bought ADT, my husband was against it. After having it for a year, he said, "You know, ADT has been really good for us."

I've had a pleasing experience with ADT. They are nationally known as opposed to some small local outfit. It was before the time when a lot of the do-it-yourself home security systems were available. ADT's reps have always been responsive and straightforward. When I call, they would have to get back to me because there wasn't a rep available to take my call at the time. Sometimes, how they did the billing is confusing. Other than that, no issues. My system does what I want it to do. I've done one or two where ADT asked me if I'm comfortable doing the work myself, and they have a technician call using technology a phone Zoom where they can use my phone camera to see what I'm looking at. They can walk me through the installation of a sensor so they're very user-friendly in terms of technology.

ADT is a reputable company and does a good job. But I wish they offered more on-site checks like they used to, instead of guiding you through it on the phone. It used to be that you could go on a maintenance plan and the techs would come out. They've stopped it, unless it's something severe. I don't have the kind of time to get my ladder out and do this and that. So, the customer service support is not very good. But ADT is very reliable and efficient, and they do an excellent job preventing intruders. Pricewise, they could offer discounts for seniors. I’ve been with ADT for quite a while and overall, it’s been a very positive experience.

This company sucks. Their customer service literally lies to their customers. I canceled my account after over 15 years. I was never told there was a thirty day cancellation fee. Not only are they charging me an additional month they refuse to stop my account from notifications when the new residents are coming and going from the property. They are thieves and liars.

We're happy with ADT. We bought our place six and a half years ago and we had ADT. Before that, we lived in a condo, and it did not have security, but the condo we lived in before that, we had ADT. It was a long time ago. In this house, we set the system all the time, so we feel secure. Everything works good. A couple of years ago, we had the doorbell camera on the outside of the front door installed, so when someone walks up to the front door, my phone alerts me.

An unruly neighbor's son made us get ADT's system, and whether or not I'm here, I like the security of knowing that the authorities are gonna be called if there is an issue. It makes me feel safer, especially when it's just myself and my daughter's here now. I wish there was more video access though. We have one camera, but it's on one door and I realized I could pay for more.

They lie and say there is no contract and it’s month to month only- that’s false. Honestly, it’s been a waste of time and money and we, ultimately, feel scammed.

I have been an ADT customer for several years. The equipment continues to not work properly. For example, my alarm goes off even when the house is not armed, the glass break alarm continues to go off when no glass is broken and nothing in the house is dropped or broken, the alarm has gone off when I am in the house. The camera on the ceiling goes on when the alarm is in stay mode and is not supposed to do that, so ADT is recording me in my house when they are not supposed to be.

I would highly recommend ADT. Overall, it has been a great experience. They were the first provider I ran into, so I went with them. It was not a hard choice. I have spoken to many reps throughout the four years I've been with them and they have great customer care services. I have had a technician come into my home the first time and during the initial installation of the cameras and the Google Nest. I also have a Ring doorbell along with motion detectors. The instructions that you get whenever you have a malfunction on the alarm system is very user-friendly. I want to add a camera outdoors on one side of the house which I don't have eyes on.

I had a different security system that I wasn't happy with, which is why I went with ADT. I have been with them for at least 10 years, and the good part is that it works. I forgot I had the alarm on when I came back home, and it went off within five minutes. There were two officers there and they were asking for my security code, but I couldn't find anything. There were also a couple of smoke calls because I had somebody cooking who didn’t know how to open the windows and let the smoke out or turn on the vent. But I was home at the time it was happening. So, I'm happy about that.

I had some window sensors installed, and the ADT installer quoted me a price which they can do I was told. Then ADT called customer service call and said I owed more money, I explained to them that wasn't what I was quoted. They asked me, the customer, to try and reach the installer by cell phone, and I was like, "Why should I do that?" So I did, but it didn't help. I then contacted corporate, and it's been over a month with no progress. They did eventually take some money off and made me agree to a new 5-year contract. Case ID **.

I've had ADT for over 30 years and they've changed my phone and put the box with the lights up in the closet. I have the system set up so that when I go out or if I'm home, I can turn it on or off. ADT has been great. The reps get back to me in ample time, and everybody's been very nice. I called them yesterday to verify when my bill is due. Whenever I call ADT for service, they set me up a date, come out and do whatever needs to be done, and they are prompt and very friendly when they come. My sister also uses ADT. We're very pleased.

I've had ADT the last five years, then before that, it was another company, but originally, it was with ADT. In total, I've been with them for over 10 years. I feel good about the system, and I like the screen, being able to turn it on and off. It's also easy to communicate with them. Recently, the fire alarm went off, and they immediately sent me messages on my phone. They kept saying, "The alarm is off. What's going on?" I said, "Oh, I think it's my husband who's changing the battery. That's why it's going off. So, don't worry about it." ADT is a really good system. I trust it and I like it.

My wife called ADT and she said it was pleasant and they were very friendly, and they got right out and took care of a couple of sensors that went bad. We've only had it about six months. Overall, the system is wonderful.

I liked ADT's perceived quality and length of service. All of our interactions with the reps were good. I've never had any issues with promptness or professional level of service with ADT. It's all been good.

My brother and I were talking about ADT. His neighbor told him about it then he told me about it as well. I've also heard very positive feedback from other people that have it and I've not heard anything negative about it at all. When I bought the system in November, the sales rep was very knowledgeable and helpful. They guided me in the right direction of what I needed. The guy who came out, Brian, awesome. He was also very helpful. He told me what I needed but I couldn't afford it so we picked and chose what I had. I have the smoke alarm and the carbon monoxide sensor. I also have the little heat pad that I can hold in my hand if I should need help. I have the door camera as well and some doors where if they come open, the alarm will go off. I have already told family and friends about ADT. They've done for me very well and everybody's been very good. This is all new for me but they were very patient.

Highly recommend. Install with technicians was fast and setup right. Alarm system and three cameras. Highly ring Doorbell camera. Flood light also. Agents to talk to by phone and chat 24/7. Troubleshooting 5 star. Alerts to fire department and police, nicely done. ADT is the best, great, and awesome.

We got ADT when my daughter was 16 and everything went good with the installer. The system functions very well for the purposes that we've needed it for. It's also nice to tell me if I have a door open that I forgot to close 'cause it will blink at me and make me go, "Why are you blinking?" if I look at it. When we started, we were using cameras which we didn't need after my daughter moved out. We got it in security to be able to spy on my children, more or less, and we've adapted what we had it for. Now, we use it because we travel so it's nice to have that house piece.

ADT is reliable. I've been with them for 15 years now. I also like their price. I have to fight with ADT once in a while ‘cause I got an old keyboard. I got the same big, ugly-looking sensors. It looks antiquated, almost, and that's my only problem. But, as long as it works, that's what matters. I had one issue when I replaced my windows. They lost two of the little magnets. But I called them, and they sent it to me. I hope their price does not go up. I pay almost $35. But I don't think I should have to pay a little bit more than that. But they are always on point. Any issues, they respond. If the alarm goes off, they call us. I'm happy with ADT.

We've had ADT for over 20 years and it's been great. The last time the system went off, they called me and they sent the police out. It was good. I had to call ADT to get some information a few months ago and the interaction was good.

ADT was referred by our Realtor and we went with it. After one service, I got another one for another property. The sales rep was very good. The lady was always up to date and within minutes of the information, so we don't have any problems. The service package is very good as well. We got as much as we could with the one that we needed. The only thing is we didn't get a discount on the other property because it's not in California. California has a deal.

About 14 years ago, we called ADT and had a gentleman come out and explain the system and what would be covered. A lot of the things would be our choice and what we would want covered. We signed up and ever since, we have been members. We are happy with the service. My husband will be 86 and I'm 84. When there are places where we have to have batteries changed but couldn't reach them, I've called and bingo, it was not a problem. They would send somebody out and do whatever they had to do. The technicians we've had here have been very personable, which always means a lot.

The reps at ADT have been professional and polite. They always do what they're supposed to do, whether they had to come out or we did it virtually to see what my problem was. If I need anything, they would mail it out. ADT is a great company. I've had the system for about 14 years and I haven't had any issues with them.

ADT seems to be quite reliable. I've been with them for years, and the few times I've talked to customer service, I've had a very good interaction with them.

Everything's going well with ADT. When I was living in Detroit in the 90s, I had ADT. When I moved here, my husband already had it. He had it before we got married. Our service package has been excellent. They did upgrade the pad once and the battery.

I've always seen ADT around. Also, I did a bit of research on the internet. Everything with the installation was fine. They showed how to use almost everything. It has been over a year since I've been with them. I recently added more cameras.

I've been with ADT for 17 years now and the techs who come to the house are great. Overall, it's a great system.

A young man from ADT knocked at my door, Baron, and said, "Would you be interested?" I just had something stolen off my porch, and I said, "How much?" He told me the price and it was very good. I said, "Yes. Now." Baron did a lot of the presentation, then he called someone and he came and did the rest of it. Installation was very quick and I love the package I got, except the battery wore down in the unit. They didn't leave a booklet on what to do, so I got online and I asked what to do when the battery drops. It said, "First thing you do is you unscrew the screw at the bottom of the unit." There is no screw at the bottom of the unit though.

My wife told me to get ADT and we've had it since we moved here in Bloomington in 2022. Initially, the sales rep was very helpful. He came in and did a great job. He was very professional and we had no issues at all. I'm totally satisfied with ADT.

I've had ADT for eight years in Florida and several years before that in New York. Their customer service has been fine and the upgrades we've had have been very good.

I've had ADT for 30 years. I have never had any problems with them. They always come when I call. They're wonderful.

I've had ADT for 32 years since I lived in this residence and their service has always been excellent. It's very easy to get in contact with them. When there was a sensor always going off in the garage saying that there was an alarm. ADT came out and fixed that. I upgraded recently, and I got the cameras and all of those things installed. Since then, the system has been really good. I love to check my daily cameras and see what's going on. We had a mail theft, where somebody broke into our mailboxes outside. The association asked me if I had any film on it and I did, and I gave it to them. So that was very helpful. I've told a new couple across the street that I was very happy with ADT. They are considering a system as well because of this mail theft, and I recommended ADT to them.

Having ADT gives me peace of mind. I don't set the alarm that often, but it's nice to know that it's there should I need it in case of fire or police. I've had the system for about 15 years, and their service is excellent. Their process for having people come out is great. They update the equipment every few years. So, the performance is good and their service is good. My favorite feature is the ease of getting problems solved with their customer service. It's exceptional.

I've always gotten good service with ADT and I'm pleased. I have them for about 20 years now. Whenever I have any concern, they're always very accommodating. When my battery died, they came, fixed it, and restored it.

ADT is very reliable and we've never had any problems with them for 20 years. The system works well, and I don't want to change anything. Any time we've had a problem, they were able to straighten it or send somebody out.

I was gonna call ADT today because I need some batteries for my motion detectors to keep my alarm going off. Other than that, I'm good with my service package. Also, ADT has good customer service.

I got a call from ADT and before the rep could give me the spiel, I told her I was gonna call them and that I needed an alarm system. The guys who installed the ADT system were very nice and did a good job of explaining how I should use it. It wasn't very long before I left the pan on the stove for the first time in my life and the alarm went off. Otherwise, my house would have burned down. It's a good test. I'm very happy with ADT. The customer service reps were terrific. But the price is a little bit steep.

I found ADT though the internet. The customer service was very good and the presentation and installation were excellent. I had the installation done twice. They put in window and door sensors as well as smoke detectors, and I'm very satisfied. I'd recommend ADT.

ADT is good. I found out about it from neighbors and saw a lot of the security company's signs up, then I had somebody come in and install the systems. I've been with ADT for about six years and it meets all of my issues.

The young lady who came past when we did an upgrade explained a lot of different things and what the cost would be, and so we decided to stay with ADT. There was one time my wife kind of smoked up the foyer when she was cooking by mistake, and we got a call right away and we let them know that everything was okay. Any other time, if there was anything happening, I would always get a phone call, and they have been on the ball with that.

I'm a first-time customer of ADT, but I've had other friends and neighbors who had it and they were always happy with it. So it made sense to go with that route. Their sales team was very informative and answered all my questions. We're very happy with ADT.

The customer service is excellent. I've been in business with ADT for a long time. I have no complaints.

Knowing that I have the ADT system gives me a better sense of security. I just felt I should have it and now, I've had it for 10 years. So far, my experience has been great. The system is there and it works. It's also easy to get someone from ADT if I have any concerns. I would tell my friends that they should get it too.

Rating: ★☆☆☆☆. I’m a new customer and my experience with ADT has been very frustrating. I paid a lot for equipment and scheduled a technician for installation. The technician was professional and explained everything well, but the installation couldn’t be completed due to incorrect account information and a malfunctioning touchscreen panel.

There was a long stretch that I was with ADT, and then we parted ways for about two months. But ADT was superior to the company that I was briefly with. They promised me the moon and the stars, but they couldn't deliver. So, I came back to ADT. But their sales team could have been a little bit better. At that time, it was more about getting the sales done than going back to what you had.

ADT was part of the package for the house I live in now, which was great because I had them in my old house. I was in my old house for 20 years. They told me what was available, what equipment came with it, what could be added, what would be advantageous, and I’m satisfied. They meet my expectations just fine. I've got alarms, cameras, a number of different features, and they make me feel pretty secure. Anything they can take care of over the phone, they do. If they gotta come out, they do that too.

I would recommend ADT. We've been with them for 20-something years. We got them for security reasons for our home. They came and installed some cameras, and we're enjoying and getting used to it. It has been working well. The customer service is very good. Also, we pay a reasonable price.

My ADT system has been very good and reliable. We have it for 15 years, and got it for the sense of security. I liked the wireless installation and low price per month. Also, it's easy to communicate with ADT which I normally do by phone. When they installed the system in 2019, when we moved from one house to another, it was a good interaction. I love the secured windows. We don't worry about intruders.

Don't know what has happened to ADT. They use to be a great company with excellent customer service. However, with my most recent equipment issue, I scheduled an appointment for a 4 hour time slot only for the tech to show-up 3 hours late with little in the way of updates. The tech shows-up and confirms what I told the representative when scheduling the appointment. Not prepare to perform the repair, states we have to reschedule for the repair. This comes at a cost of $59. Rescheduled for the panel replacement only for them to cancel the day of the appointment after already waiting 2 hours into the 4 hour time slot. Try to reschedule for the following day, only to be told the are full-up and have to reschedule for days later. I rescheduled for the next soonest available time and ask to have the local manager to call to discuss this situation. Of-course no call.

I had been with ADT for a couple years and the service was just horrible! Customer Service is especially rude and if you're having an issue you can expect to grab a ladder and fix the issue on your own with them guiding you over the phone. They take advantage of your problem in trying to sell you MORE equipment. I cancelled service with them recently and at first they were going to give me a refund for the month I paid for, but when I wasn't interested in buying new equipment at a discounted rate, my refund was taken off the table. Crooks with no business integrity whatsoever! I'd consider another security company if I were you.

This is by far the worst security system. I have had to deal with. I had my camaras installed by ADT Technician in October 2024. The technician did a horrible job, one camara is only pointing towards grass. The doorbell camara is pointing towards the wall. I called several times to have them position the camaras correctly (one mount is down and the other is up). The representative was no help. Only wanting me to pay extra cost for the technician to drive out. After it was their technician fault, sloppy work and didn't care.

I like the security that ADT gives. Communicating with them has been easy. One time, I called them and requested for another sign because my sign was damaged by trees and it went well.

I used ADT for a lot of years and I've had good experiences with their reps. My service package has excellent features and I recently added a camera in the room. The installation team that came out for that was good and overall, I would recommend ADT to others.

ADT has acquired the alarm company that I have been with for a long time. [Lifesheild] They changed the name to Blue by ADT, and it's a complete nightmare every single time. They can never seem to locate my account. Yesterday, I was transferred a total of 11 times during the 2 hours I spent on the phone with them, and each time I had to reiterate my situation. Finally, I was connected to the person who was supposed to upgrade my system for free, as promised. I am not making this up. And she abruptly ended the call because her line was not working properly. I could barely comprehend a word she was saying. I suppose it was because I was inquiring about what was promised to me: a free system upgrade if I continue paying the $32 monthly fee. I have never missed a payment. This is completely unacceptable.

I had ADT at my old house and I got them again at my current home. Most of the features of my service package are good. I just moved in the house and I'm probably going to end up wanting another camera because I put another building on my property. So far, the security system detects my neighbor's dogs and cats, so I know when they're walking around my yard. Also, when I called ADT for concerns, their reps were very helpful and friendly. They walked right through everything and got the system back online. Everything was great. As for ADT's price, it is not insane, but it's not perfect either. I use their app as well and it's accessible. But I'm kind of a caveman and I'd still be chiseling stone if it was up to me.

I have a little key fob that I can lay by my bed at night and set my alarm and turn it off, call the police. All I have to do is touch a button just like your key to your car, and I can do that to my alarm system. I like that. I'm not sure the new ones do that. If you can't get up and run to the panel you could just click that button. I wish it's a bit simpler that I would know what to do and didn't have to call someone. But it's good. ADT's reps all seem to be knowledgeable about what they're supposed to do and they get things fixed. I was cooking the other day and the smoke alarm went off. I had a call within a minute.

We did whatever ADT recommended that needed to be updated or upgraded, and when they came out to install the new equipment, they explained how they worked. We've had ADT for many years and they've been great. It's also been pretty easy to get assistance from them and overall, we would recommend them to others.

I'm very pleased with ADT. I've had them for years and years. They're an awesome company. The guy who came out for the installation was very good, sufficient, proper, knowledgeable, and awesome. Everything has been good. ADT gets on things right away.

This is a new neighborhood and we wanted an alarm. We asked questions from the lady who came by and she told us everything, and we decided to go with ADT. I had to call them once and the customer service rep was very good. He helped me a lot. I only had issues once with ADT and they were very easy to solve. I'm satisfied with what I have and how it's working.

I've always been a Protection One customer until ADT took over. ADT has been very good as far as the support that I've needed. They've upgraded their programs and I haven't had any problems. I only talked to a technical support person to get my phone to get text messages, and they helped me fix that. ADT maintains their websites and apps well and they keep them up-to-date. The only thing is that their phone AI system sucks.

Over the years, I've added more smoke detectors and door alarms. The installers did okay. The system works the way that I want and need it to. But the price keeps going up. I'm not particularly happy about that, but so does everything else. When I was getting a battery alert from the smoke alarm, I changed the batteries but it wasn't helping. I called ADT and the young man was very patient with me. I'm not the world's most techie person, and he walked me through it. It probably took 20 minutes, so that was a good thing. ADT has good customer service. But they are getting more and more expensive.

ADT has always been very kind to me. It was all perfect. Everything was good. I upgraded the system with the cell phone feature, so we can go to the cell phone now instead of the landline. The installer that came out was very good and kind. The features all work perfectly. My experience has been very good and I've been telling everybody about it.

Using ADT has been very satisfactory. We've been with them for about 20 years. We recently had our system reevaluated and upgraded within the last four years, and so we did have a salesperson and a technician here to put in some new sensors and things. We added a sound sensor for broken glass and a motion sensor which hadn't been here previously. The system had obviously changed over that length of time. As far as the people, I would give everybody 9s and 10s on a 10-point scale. The installation team did a very good job and left the house in very good condition and minimal disruptions and minimal visible wires.

ADT is a good company. We've been with them for almost 20 years now. We did a little upgrade since our initial purchase and everything has been working well.

I'm going to update and give them one more star as ADT fixed my problem. Response still took 2 weeks to get someone out to fix which is TOO LONG! However, the technician who came was courteous, and worked very hard to fix my problem. I do believe that their implementation of AI is lacking and in my case was useless. They need to ditch AI until they figure it out.... I had much better results when I finally got to a live person.

I would highly recommend ADT. They have excellent service. They were on a promotional ad. It has been eight months since I signed up with them. I contacted them on the phone and it was easy. The system is excellent. I love the ADT control app on my phone. I feel good about my sense of security.

Always trust your gut. I had ADT for less than 2 years from my old house which I sold & brought another house. My previous equipment cost me $2500. I had $1700 left to finish paying the equipment off; so I paid it off & removed it from the old house to use it for my new house. I called ADT to have a technician come & install it for me; when the guy came. He told me that this equipment is old & won't work with my new house. So, he quoted me for new equipment & service which he told me would be about $70 a month which I agreed. Now, I am stuck a with $4400 equipment for 5 years & $104 monthly bill. People please get a Ring instead. You better off.

My wife recommended we go with ADT. We've been with them since 2009. Their representatives have been okay. The only thing is the camera at the door has not been working for a long time now. Also, ADT could give me a better rate. Every day, I get calls from other security companies and they're offering me lower fees. I'm still thinking about it, but ADT is charging too much compared to some other companies.

This company is terrible if I could give zero stars I would. To start with, they have a very lengthy contract, and anything you change they will add another 3 years to it. The insulation tech was terrible my boyfriend had to do half it. Here is the kicker, the cameras only work one at a time with 2.5 mins in-between, so they are worthless. They do not tell you that at installation. I had a tech come out (he was a hour late, no call no communication) because my cameras are not picking things up. He stood in front of it and said they work but you have to wait 3 mins for the other cameras to pick it up anything new. And then laughed and was like sorry that's just how they are.

When I've had little questions or concerns about products, ADT's reps have always been very good about answering and helping. I've also had a couple of false alarms in the house and they were very prompt, and police came. I got ADT shortly after I moved into my house, so I've had them for 10 years at least and I've never had any issues with the system. The app is handy and I like having it. I use it to check the cameras and if I forgot to lock the house when I left. Also, the price is fair. It's hard to put a price on ADT to some degree considering their service and their promptness for things.

I had ADT when I lived in San Diego, and when we bought our home here in Riverside County, which was in 2010, I contacted them and had them install cameras. I like their reliability and reasonable rates, and not having any issues. In San Diego, there was a rep who came around when they had anything new and she would keep us informed with the upgrades. Overall, I would recommend them to others.

ADT is a great company. They upgraded me once. The features of my package are good. One time, I had a problem, and they came out and fixed it.