ADT Reviews

I Being an ADT customer for a year now, the system pad broke off, after calling they try to charge a ridiculous amount for tech labor, after refusing, they agree to send someone to check it out, the tech arrived, after some testing, conclude the pad was broken, he showed me an estimate of $40-$60 work on the set up, after 2 hours the work order showed over $600 on fees, this is not a company you'll be glad to deal with, I have been calling around for the last two day and they leave you on the phone to wear you off, just stay away from them, shady practices and crappy customer service.

Originally, I had my security account with ADT on my residential home. I enjoyed them but randomly they bumped my monthly contract price up and only notified me through email. I like most people get 100's of emails per day, hard to keep up with them. SO I called to cancel in 2025 which they talked me into staying at $19.99 per month for 6 months, this was fine. When that ended it jumped up to $69.99, I called to cancel and it was on a Saturday they said, "You can pay the account and then cancel." So I paid the final bill and asked to cancel, when the customer service rep said, "You will have to wait until Monday...." Ugh fine, which was inconvenient because like others I work on the weekdays.

Worst company ever. Scams their customers then lie about what information they provide.

I've been with ADT forever, and I've got the best techs in the world. We've upgraded and we got rid of a camera that I had but didn't realize that if I didn't have a landline, it wouldn't work. We added an addition to the house, so we had to put the alarm system in there too. I was on vacation once and my alarm system went off. ADT called me and I had to call my grandson to come over and see what was going on. It was due to the fact that one of my sensors fell off the door. The police were here but they couldn't see any entry. ADT gave me a new type of glue to put on to hold the sensors and it worked well.

I been with them for a while now. 9 years and 4 months first. Was with Alder til ADT bought them out. But I still have the alder keypad and app on phone. ADT want put me one of their keys pad up and adt camera. They want me to start all over again. Want me to pay over 2 thousand dollars for a upgrade. I think they responding for upgrade since they bought alder out. I started off with alder until adt bought them out.

I've been with ADT for a very long time. I did a lot of research even back then. It gets easier to research every day. I'm just somebody that likes to research things. Even though I don't particularly like them in some ways, there's still no question, based on the reviews, they're still the best. I don't like the way I've been treated. I'm retired now, and in the middle of the night, I get bounced out of bed with the alarm going off, and that was when I had the old system. That system was so loud it could wake the dead. You could not hear yourself think, which is good. I'm not complaining about a loud alarm. I get up. I don't see anything wrong anywhere or anything. After a couple minutes, they always call. They call, and I got this woman who I'd spoken to before because I recognized her voice.

After buying a new house we saw many advertisements for ADT and home deals and my mom who had ADT for the longest time told us we should go with them. From being quoted around $300-$400 by the time the technician showed us everything the price rose up to over $2,000 with Google cameras for the front and back and did a great job at selling us on everything and we decided that it was worth it and we were truly happy with our purchase. This was in May and Someone was supposed to come out and install the camera up front, took over 3-4 weeks for someone to reach out and after being told 4 days then the person who came to install the camera tried to scam us to give him extra money on the side after it was already paid for. My mom was the one he was trying to scam and we weren’t home cause we work during the day.

I do have ADT as my alarm system for a while. My dad was the one who had the alarm system, and then I started using them. The ADT team hasn’t been outstanding, but it's been okay. My service package works exactly how I want. The alarm system works. If the door opens, the alarm system goes off. One time in my house, the fire alarm came up. One of my air ducts was burning, and a little fire got up. I didn't think anything of it. The fire department showed up. So, it worked perfectly. Overall, ADT is good. Right now, I have a good price because I've been with them for a long time. So, once it goes back up, I'm going to be shopping. It's gone to a point where what I'm getting and what I'm paying for, from a budgeting point of view for myself, it's starting to get a little pricey for what I get.

I have had ADT for 16 years and never had an issue. I needed assistance as my outdoor camera isn't uploading as it should. I have 5G and not 2.4G. I was basically told to switch to 2.4G (where I stated I just have 5G with no 2.4G option). I was then told to go to sales for help. Meaning pay more money to get the upgrade. That was rude as a solution was not for the customer. Deeply disappointed

While ADT's installation and monitoring services were generally acceptable, my overall experience has been overwhelmingly negative due to its billing practices and poor customer service. I canceled my service as instructed and requested to pay an early termination fee. However, ADT subsequently opened an ADT+ account in my name and began charging a monthly fee starting on February 20, 2026—even though I never requested, activated, or used that service. ADT was fully aware that I was selling my home, moving out of Michigan, and would no longer be able to use their service at that property or elsewhere.

We bought an upgraded ADT security system: motion, doors, windows and upgraded "command 7" touch screen. The darn touch screen is now apparently defective. It randomly sets off every sensor chime in the entire house. First it was only in the evenings, now it's doing it during the day. We contacted ADT, got an bot or AI. We did all the suggested function tests but nothing corrected the issue. We were transferred to the ADT support section. Again nothing suggested worked. We were told maybe it's the battery, there is no battery in the touch screen that we can access. We requested a tech assess the issue and replace the touch screen. We were told it would be weeks out in the future. That's unacceptable customer service.

I had a broken window, and I had ADT walk me through permanently deleting that location until that's repaired, and then I'll have them reinstall. Two trees fell on my house, and that particular window in the basement broke. The technician walked me through deleting that sensor from the system so that I can arm the rest of the system when I leave the house. I lived in other states and always had ADT. I've been in this house for 25 years. I like the longevity of my coordination with them. I have a trust situation with them, and there's no reason for me to look for anybody else. Their customer service is very good. But I can't stand that everybody has AI answering the phones these days. That really makes me angry. I want to speak to a real live technician or customer service.

I have never felt more deceived by a company than I did with ADT. The technician initially quoted me around **$2,500** for the system. When I said that wasn't affordable, he "found discounts" and told me my total would be **$731.07**. I agreed because I believed that was the complete price of the equipment. After the installation, he handed me a tablet to sign. He only showed me the section listing the **$64.19 monthly monitoring fee**, then quickly scrolled past the rest of the agreement and told me I was "just signing that I was here, did the work, and everything is working." Trusting what I was told, I signed. A week later I received a bill for **$1,714.19**. I immediately contacted ADT and learned that I had apparently agreed to thousands more than what had been represented to me. When I requested the system be removed because I felt misled, I was told I was trapped by an Early Termination Fee.

We've been with ADT since I was with Alder, and they sold out to ADT. We got the basic package. Their customer service has been a 5.

Seems like a good system. My difficulty was with onboarding and inflexibility while trying go get an estimate/quote. Seems as though when you call they automatically generate an "order" and ignore the fact that you have not authorized anything, either by signing a contract/docu-sign etc. Just my experience. Left a bad impression, like a money grab.

I was with Protection 1 and then ADT bought them out. The bill went down to $31, and now it's up to $46. It changed a year or so after they changed company. ADT came over here, and one of the wires was loose. Then the batteries in these things die very fast. So, I had to have them come and get a battery. Then they said it was gonna be $30. I said, “$30? If I knew that, I'd buy my own damn batteries.” So, since I didn't know it, they didn’t charge me. We just started buying our own batteries. If the fire alarm goes off, they'll call and make sure it's okay. I have an alarm, like when you're away, and the door alarm. They always call to make sure everything's okay.

I just wanted to set up an appointment for a review of my house for extra security. I was on the phone for over 45 minutes answering a lot of questions. They laid out basic costs for security with cameras, etc., monitoring costs. Had to give them a credit card to hold appointment. The cost was expensive. Their equipment and monitoring is excellent but total cost of equipment and monitoring is expensive. We chose not to proceed and to check out other systems.

Alarm signaling low battery sounds at 1:00 am waking up my entire house on a Tuesday night. Needs a service person to get into the wall panel. We called to get it fixed Wednesday morning, and the representative says the earliest appointment is Saturday, but we can reset the alarm every 4-6 hours until then. Choose any other company!

We've had ADT for years. We knew of the system, so we called them, and we liked what we heard. We could afford what we heard. They've been loyal to us, and we've been loyal to them. We love the system. It's been good to know that we have it. I recently lost my husband, so the system is protecting my home right now, and I'm okay with everything. We've been pleased. It has met all of our expectations. That's why we still have it. We've had other people at the door wanting to take a look, and we don't let them do that. We're staying with ADT.

I called and wanted to cancel the account due to the selling of the business. I was putting on hold three different times with each time the wait was 25 minutes. Finally I got connected and the CSR asked for a security code. Since I don't remember what the code is, they have to send me an email with the security password. What a waste of time with this company. I can't believe after waiting on the phone for about an hour and half and I still can't cancel the account. In the next few days when I receive the mail with the password, I have to go over the whole cancellation process again. I will make sure social medias know what I have experience with ADT!

A very professional job in installing the equipment. Very easy to monitor.

I had ADT before. And it was okay. I was satisfied with them. So, I continued with them. It's been a good experience with ADT. Everything met my expectations. I would recommend ADT to anyone.

ADT is the worst. Cameras, etc were in my name and I was paying monthly. Worked for maybe 3-3 months then cameras said offline. I called and was informed several times that my name was not associated with any of their installations. This went on for at least 5-6 months while they were still charging me. Nephew finally got a tech to come out and fix cameras. Had to pay of course. Everything was changed to his name and his payment plan.

ADT lacks true customer service. I call on the 8th of July 2026. Was on the phone for 2.5 hrs. Trying to figure out who stopped my auto pay. Then I was going to cancel my account. The customer service rep, state if I pay off my equipment, it will lower my bill, and she would lower it even more. After paying off my equipment I even signed a new contract. It was required to lower my payment. I went online today to check. It doesn't show it was paid off. I was informed by the Daniel on chat, they can't do that. Call back on Monday. I called 800#; the guy didn't want to help, told me there is no customer service reps to help in that area and call back on Monday. He said they will draw the equipment charges out of the three hundred plus monthly. I can see there being an issue. Now I have over 4hrs on the phone and 1 hr on chat, and issue is not solved.

ADT has a good reputation. We moved up here from another state, and some of our neighbors in the original state used ADT. We went with them, and the people were easy to work with, agreeable, and friendly. The sales rep I worked with was pleasant and very knowledgeable. Just a thorough, friendly person. The installer checked out window to window and door to door to make sure the best place to put things, and was very friendly, professional, and pleasant as well. My husband and I are both satisfied with the equipment and the expertise. I'd recommend ADT.

Most of the time, I reached out to ADT and the experience was very good. The reps helped me too with some problem-solving. I'm very satisfied with the equipment. I've been with ADT for almost five years and it’s worth it.

I have had ADT for many years, and didn't have any problems. The customer service has been terrific. I tell all my friends that I have ADT and I am happy with them. They are extremely efficient in taking care of the problems. We all would like to have a better price, but ADT's price is fair.

We have been struggling with ADT since 2024. When we signed the contract, we were sold a service with many promises, but as non-native English speakers, we could not fully understand all the contract details. Unfortunately, the important parts only became clear when we needed to make changes or cancel. We already had a security system before ADT, but we were convinced to switch with many promises and incentives. After one year, our financial situation changed, and we contacted ADT to renegotiate because we could no longer afford the monthly payment. We were told that we could not cancel unless we moved. In June 2026, we moved from our house to an apartment, so we called to start the cancellation process. The representative told us to wait because someone would call us back. After a week with no call, we contacted ADT again, only to discover there was no record of our cancellation request.

I heard about the services of ADT and that they are a good security service. The installation was good but I had some minor problems at the beginning. The system would go off for no apparent reason and the fire department had to be called. The police department came out for something when the system went off. Then, I had an occurrence where ADT readjusted it and one of the managers said that they would probably have to lower the monitors in each room. It was because the alarm went off in the bedroom while we were in the front room looking at the TV.

I recently had ADT service installed, and the overall experience was great. The technician was professional, knowledgeable, and took the time to explain how everything works. The installation went smoothly, and I feel much better knowing my home has added security. So far, I’m very happy with the service and would recommend ADT to anyone looking for a reliable home security system.

I’ve been with ADT for five years now. Their price is good, and I like their service. It’s great. I can turn my cameras on and see who's in my driveway. I can go from one side to the other. But I just can't get notifications that there is movement, that people are walking by. And I really like that. And my wife likes that too. She wants me to go to Ring service. But I'm not ready for that because ADT provides better service than Ring.

I like the security part of having ADT. We live in a small town and I don't even know if we need the system, but we have it. I've been satisfied with ADT. It's been good for us. When the alarm goes off, ADT calls me right away. Usually, that’s because I screwed something up where I hit the wrong button.

ADT's reps have been okay. I have their service for 10 years or better, and I haven't had any incidents where I had to use them. I would tell my friends and family members to to go with them. I give them 4 stars.

I heard that ADT was one of the best. I've had it for 10 years. It has been very good. The response times on things has been great. It has been very easy to communicate with a representative. Also, their product is great. When something goes wrong, you know what's going on. I highly recommend ADT. Go with it. It's one of the best that's on the market.

Consider ADT. I've been with them for 12 years. The previous owner had it. I had it continued. They pick up calls very quickly. And the most important they said was they are connected to the 911 call centers and other things. The downside is sometimes, they study people's behavior. Maybe recently due to AI. When we went to vacation and put the things slightly wrong, we received a call from our local police department. "Hey, is someone hurt?" What's going on there? Other than that, everything else works fine. It's a reliable service, but sometimes a bit annoying. Be prepared for that. Also, we had a bad experience with the prices in the past that they increased us by yearly. After negotiated with them, they adjusted the prices.

Terrible. Absolutely the worst place to get security from. Only way they have customers is by scamming old people here. Take these stickers that are $50 dollars put them in your windows. Here's one camera that you could order on Amazon for $100. We're gonna charge you $300 and a monthly contract to use. Anyone who uses this service contact me. I'll break into your building just to show you how bad their services are. They couldn't stop a racoon from entering the trash in so serious they will not help you.

I cancelled my account with Alder on April 20th. My unit was took down. My bank account was debited from ADT 2 1/2 months later and I called them. They would not credit my account. If they monitor so closely why could they not see there is not a unit on wall to monitor? The dollar amount to some individuals means a lot but to them people do not matter. This is bullshit!!!!!!

Worst company ever, no one knows anything and they swindled me into a contract that I am still paying for and have not had service. One of the most unethical companies out there that you try and cancel, they tell you one charge and then you have additional charges. Do not use this company.

I’ve been with ADT for eight months now. What they offered at that time is just what I needed. Got cameras as well. The installation team was great. They were very professional. They taught us how to use it, and they cleaned up very neatly. I've been telling people about ADT. Two people said they were gonna call. One said he was gonna check it to see if ADT was here locally. And he asked me about it, and I said, "Yeah, that's what I have in Crosby.” They’re very good people to deal with. I am very pleased with ADT.

I got ADT because my old alarm company went out of business. I've had it for a little over two years, and my experience has been great. They're there when I need them. They take care of things when my alarm goes off. They make sure the police and everybody else were there. My house is protected overnight. So if anything happens around my house with my cameras, I get an alert about it. The system functions very easily and it's very easy to take care of as far as turning it on and off. If I want to close out a zone because I'm working in a room, I can do that. I had to call them recently because my panel was not arming at all and they walked me through on how to reset it and get it back to functioning correctly. It was really easy to get to an actual person. I didn't have any problems walking through what they told me to.

I like ADT's convenience. The most of the customer service that I’ve got has been through a third-party. So, what I feel about the customer service representatives depends on the situation.

This is the third home I've had with ADT, and I've been here seven years. If I had a problem, I wouldn't hesitate to call ADT again. They've worked with me on the cost, so I'm happy about that. I like that they will replace your signs every year. I live in condos and the landscapers tend to beat them up or break them. So, I'm glad that they're willing to replace them for me. I like the system I have, and I trust it with guarding my home.

I have been with ADT for nearly forty years (1988 to present) on multiple properties over the years. Over the years I've been double billed and today I finally had enough. I found out that they were bundling a leased property for a family member, with my main house of 24 years. I called in Nov-2022 to cancel the service when she moved out, and they told me they see the call, but I didn't talk to the right person.

WORST EVER. I cancelled my home system that I moved from back in 9/2023 and they never cancelled it. I have called multiple times and they continued to charge me for it and now they are saying they never got my cancellation and I need to prove it. How can I prove that I made a call to them? They do not require a written cancellation, only a call. They are trying to get out of refunding me thousands of dollars so now I will have to file a small claims complaint and deal with this. If I could give negative stars I would.

When Sears gave it up and became ADT, that's how long I've been with ADT. It's close to 40 years. If by accident something goes off, they call, ask for my security name and number, and everything is copacetic. I changed the homeowner's insurance company, and I needed a certificate that I was a member of ADT for my homeowner's insurance. They were Johnny-on-the spot, the whole nine yards.

I'm satisfied with ADT. I feel more secure. Other than that, I haven't had a chance to test it. No burglars. We live in an area, Upper Saucon Township, where there's very little crime. ADT called me in the past to make sure that I was still involved in it because I hadn't given a signal of some sort. That's the only contact I had with ADT. But I like the idea of being able to put it on when I'm going to bed at night, not have to wait until I leave the building.

I've been with for 15 years. They were more dependable. The service has been good, except for the service charge. I have the protection package, but now they have another service charge on top of that. I don't like that. The cost of their things are getting too high.

I’ve had ADT for years now. I had them at another house, and when I moved, I just brought them to my new house two years ago. They kinda let that equipment get out of date, and they upgraded it. And then I ended up selling that house. So, they put new equipment in this house recently, and it went fine. The cost had gone up. And when I called to tell them that the cost was too expensive, they actually went down on the bill. I would recommend ADT.

When we have problems, ADT is just a phone call away. Anytime we've had power problems where the Wi-Fi goes off for an extended period of time, they give us a call. There's an alert on it. Also, even if someone over the phone can't help me directly, they get a tech to call us and walk us through the system like when we got new windows and we had to get new connections to the windows.

We've been with ADT for about 30 years and we have had excellent service. At some point, we had our complete system updated. They asked exactly what I wanted. We have seven doors in our house, and two of those are double doors. I said, "I'd like for them to play Dixie." I really meant just beep or something when they opened, but in a joking manner. What we got doesn't play Dixie, but they play a little song. I couldn't ask for any better. My husband goes in one door and out the other one, and we got Dixie playing down. I may be the only customer that's with ADT that has doors that plays Dixie. I could be dancing up and down.

I would tell people how reliable ADT is, and I never had a problem with them. I've been them for over 10 years. I'm happy with the service. That's why I stay with the company forever. My favorite is if the alarm goes off, ADT calls me back right away. And if there's anything that needs fixing, they walk me through it on the monitor. If I have a problem and I call, they fix it right away. If it can't be fixed, they send somebody to fix it for me. Somebody came to replace the monitor, but they did what they had to do, and they left. The person was friendly and did the job effectively.

I’ve been protected by ADT for three years now. Getting in contact with an ADT representative has been easy for me. The last time I had to get in touch with somebody, it was easy for me to get in touch with them. ADT is something good to have.

I ordered ADT for my new home back in December 2025 because I was told it would include the installation of the alarm and a Google camera. Needless to say, I signed the contract, and I received the installation of the alarm, but they could not install the camera at the top of my move because I had no Internet service. When my Internet was installed, I called to have them come back out to install the camera. After three attempts, ranging from canceled appointment, bad weather, etc. and ADT Van came to the appointment, but due to drizzle, refused to install the camera.

We've had ADT for two addresses and it's been fine. I've only had to call them three times over 10 years. I like the security, knowing that the alarm will go off if there's something wrong, that it's there.

We used to live in a different town in New Jersey. We're now in Pennsylvania and we had a separate security company handling ours. But we had a whole house security system. Every window and door was monitored. When we moved to this place in Pennsylvania, we wanted to replicate what we had before. ADT had the reputation, so we went with them. We've been with them for 10 years.

I connected ADT in two addresses, and they told us they were gonna give us a $200 gift card. But they never sent it, and they never got back to me if they were gonna give it to me or not. Sometimes, I don't get to see my videos maybe because ADT didn't sit down and explain to me how to work the system, so it's been a little hard for me. They need to sit down with me and explain how to arm and disarm the system. I've been trying to figure it out by myself, but I'm very ignorant as far as technology because I never used it. I'm 71. Every time I call ADT, they tell me they're going to set me up with somebody but nobody ever calls me back. My house was broken into twice. Somebody was in my house while I walked in to turn off the alarm. ADT got responders out after 15, 20 minutes.

I like ADT's pricing. I have since added glass break to my system. The process was very easy. A representative took care of it. Speaking with ADT's customer service has never been a problem, and I get somebody who is nice and helpful.

I am writing about the attempts I made to buy a new battery. First, I am tired of talking machines and AI. Do any corporations give a damn about ACTUAL customer service? Second, I have had problems with people rifling my mail so I asked if there was a PHYSICAL store I could go to to buy a 2 x 16 battery here in Decatur, AL. Apparently not. ADT YOU'RE FIRED!!!

I am using ADT home security system from one year. I recently changed my WiFi so I need to reconnect my cameras. When I try to do it myself it’s very difficult to set up and I tried to call customer service. There is no response from the customer service. It take two days to get a virtual service appointment. And for in person consultant service they are charging $150.00 for 30 minutes. That’s too much. Very poor service from ADT. I recommend don’t take ADT home security system.

Horrible service. I've been with this company for 3 months and have given them so many chances, yet they remain to lie to me. The latest incident involved them charging me for a Tech visit I was told I would not have to pay, and I still have to pay this fee. They take advantage of low income people, and when I call customer service, they give me the runaround. Such a lack of professionalism. ADT failed to provide the monitoring service contracted, which constitutes a material breach of contract. Because the equipment is a complete mess and malfunctioned all the time. They told me it was my internet. The City I live in placed a mortgage on my house. Which means I have to cancel my service. I am not getting any answers on doing this. I owe 1 cent and I should be able to cancel only owing the 1 cent. Major life events happens. Please, never sign up for ADT service. They make things difficult.

I was extremely frustrated trying to cancel my account. However, Carla B with ADT Security Services jumped in and got everything resolved. Carla B is why I changed this from a 1* to a 5*.

I've been with ADT a long time, over 10 years, and it's been a very good experience. ADT's been good to me. They're a very good company and I don't plan on switching. They call back and help you out. I'm satisfied.

I have home security with ADT. I like that it's secure. It does what it's supposed to do. I turn it on in the evening, and when I leave, and turn it off in the morning, and it works well. I don't really worry much about my security because I live in a +55 neighborhood, and it's well protected. I have security because it was in my home when I bought the home. It was under a different company, and I changed it over to ADT two years ago. ADT has been around forever. It's a good company that one can depend on. So, I would recommend it. If people are going to use a security service, that would be one that would be really dependable.

I like the high level of protection and notification, and it is very affordable. High quality standards and performance are all that was installed in my home. When I have an issue or a complaint, all I do is make a phone call, and the technicians and the representatives are on it with a positive attitude, and full of wisdom and knowledge to assist me. When the system alerts me, it protects the home. As soon as it goes off, a representative from your company calls immediately. There's no hesitation. There's been time where there’d been a fault, nobody had been at home, and I come home, the police and the fire truck’s in my yard, thinking the house is on fire or break-in has occurred. You can't go wrong with ADT. I turned down many security systems and just went with ADT. People came to me and tried to get me to switch over with all these little tactics they used, but I said, “No, not at all.” Because ADT stands high. They make your safety the priority.

I’ve been with ADT for 24 years now, and I like that I was able to get a lower rate from my insurance company. Their customer service has been good as well.

I've had ADT since 2017. I read an article and decided to sign up with a home warranty service called Choice. After I signed up, I got a call from them saying that, as a new customer, I was eligible to get a home security system. I said, "I have ADT." They said, "We deal with ADT." I said, "I actually tried contacting Vivint a couple of months ago because I liked the idea that you could know what was in your yard before it got to the walls or door of your house." But I was very dissatisfied with the service I got. Just the sales pitch was very dissatisfying. So, I dumped them. I said, "So they're off the table." I've barely heard of Guardian and I don't have any problem with ADT.

The fact that you have techs like this working for you and going into people's homes.,, shame on you! Joshua ** shouldn't be working with the public and if you value your customers, you wouldn't allow him to work for your company!

I purchased my security camera directly from ADT, and it stopped working. When the technician came out, I was told I had to pay a $59 service fee just for them to inspect the camera. Are you kidding me? The camera is from ADT, the monitoring service is from ADT, and I still have to pay just to have their own equipment looked at? This is extremely disappointing customer service. I expected ADT to stand behind the products they sell and the service customers are already paying for. Stay away from ADT.

ADT has a neighborhood corporate discount in a new neighborhood that I moved into, and it’s been a year since I went with them. It has been a good experience, and you feel safer. The workers are experienced and love what they are doing. The customer service has been great. The package was okay, which is why I went for it. I was impressed with the installation because the technician went above and beyond by installing the camera in a very good place that is not reachable by hand, unless you have a ladder. I didn't even know why he was climbing up there. He found two garage remotes the builder had left in the attic. I was thinking about getting a garage remote, but the house already came with one, and they were never handed over to me. So, that was a big blessing.

After 26 years with ADT, we're finally fed up with their reduction in service and increased prices. We've decided after all these years to cancel the service. I called their number and went directly to artificial agent. I took me more than half an hour to speak to a real person. She tried her best to make me change my mind, but speak to an AI for an emergency does not make us continuous service with this company. God help the customer who want to speak to a real person for emergency

This company is worst. no human contact. I have to be switch to three different people before I get to talk to someone to make appointment to have someone come look at camera and on top of that they want to charge you. Also, the porch camera doesn't, not always pick up motion & show people when the camera is working middle of night and the porch is lighted up.

I’ve had service for about 6 months. The last two weeks have been horrible. The backdoor sensors have been going off and nobody or nothing is there. I replaced the battery and it still hasn’t worked, they trouble shoot it. Still not working. The system has been going off at 3am, 1am scaring me out my sleep. Called to see if they could get someone out to check it, it’s $60 and they didn’t tell me this when I got it because I wouldn’t have gotten it!! Had to take the Battery out and now can’t use my System. I’m so aggravated I’m going to cancel my service. I’m not paying for something I can’t use. How long is it going to take someone to come check the system. Paying $70 a month!! My name is Shyvonne **. My phone number is **.

Absolutely the worst experience, it is ridiculous that you can not pay off your contract and close account prior to a 30 day notice, especially when you already gave a 30 day notice over 30 days prior. The agent did not take notes and they are not honoring their policies. They can see the call records but are holding me to a contract I just want to pay off but can't for another 30 days. I sold my house and this is a ridiculous situation. They should be liable if the buyers back out now because of the ADT. I was told to call the day prior to closing and now I was transferred 9 times and have to wait to pay the final bill in August, ridiculous since I am selling the house now not in August.

I've had security at my home for years and years. I started out with Brinks probably about 40 years ago. And when I moved here to Fair Oaks Ranch 21 years ago, it was still Brinks. They joined up with ADT. It has been working. When I set off the alarm and don't press cancel, they've been quick about letting me know. I live at the corner of a very busy street, and I feel protected. That's how they should. I live in a very nice neighborhood and I know I have wonderful neighbors. I'm very lucky, but that doesn't mean that I should not take these precautions. I need to be as secure as I can be. I wanted to get something more up-to-date, but I couldn't afford the price I was given so, I said, “Okay, I'll just stay with what I have.” I'm happy.

ADT is a good company. I have been with them for close to 30 years. They always had a competitive price, good equipment, and always honored good pricing, like when my contract was expired. They've always been kind and extended our pricing on our contract. We did an upgrade at our Florida home. And we just got a new system at another house three and a half years ago. We have the basic alarm system. That's what we rely on and we like it.

I decided to get covered by ADT because of the insurance discount for having an alarm system installed. I've been with them for about 10 years now. Service is fine. Thank God I haven't had to really do anything except turn it on every once in a while. However, the price has gone up a couple of times. It's starting to get a little pricey.

I went with ADT because Xfinity is trash. The equipment breaks down fast, and you have to buy your new equipment after the first time which costs too much. I have people that I work with who have ADT and it was pretty reasonable price-wise. It was easy to get as well. A representative came out to the house, walked me through the estimate and signed me up. They had me installed within an hour and a half, and everything's been working fine since. The tech was very knowledgeable and he did everything right. He explained it even though I worked in telecommunications before. We had a good time talking about different things we did with AT&T. He was real personable and very professional.

ABSOLUTE WORST COMPANY! ADT and Safestreets completely screwed me over and left me with an astronomical bill after canceling service. We recently moved out of our house and I called ADT to cancel the service. ADT transferred me to Safestreets because apparently that’s who our contract is actually with. I was charged over $1,000 to get out of the contract, which I paid. I was never transferred back to ADT after cancelling my contract. The day I moved out of my house, Safestreets called me (mid-move no less) to tell me my ADT account is still open and active. The rep transferred me to an ADT rep, who after sharing the issue with him said to me, “what’s Safestreets?” I immediately hung up and finished my move.

I am being charged 3 times as much as my contract states and they want to charge me for the entire contract if I cancel. They take whatever they want out of your account whenever they feel like it and there's nothing you can do about it unless you want to pay a lawyer thousands to stop them. This company is a rip off. DO NOT USE THEM!!!

I'm shocked! In trying to cancel our service after 3 years it was extremely difficult and we likely got over-charged. They took our account access because the Forgot My Password does not work. Over 1 hour on the phone to get a one-time-only password sent. Trying the phone option to cancel your account leads to long hold time before they just hang up, you have to use the Billing option. Multiple managers trying to upsell you and offer better pricing to keep you as a customer. Then, they claim the equipment is a 5 year contract! I was told 2 years but they say that's only for the service, not the equipment.

I've had ADT for so long and I've been very happy with them. They do their job and do it well. Whenever I needed them, the reps were quick in taking care of the situation. We had the smoke alarm go off when we were excessively cooking here and forgot to turn the vent fan on, and they were right on the ball. They were very timely. We have a small house here, so we don't need much with regard to their system but I would recommend them.

I can see the ADT signs a lot when I'm going through neighborhoods. So, a lot of people depend and rely on them it seems. I have them for a couple of years and I don't have any complaint at all. I have four cameras and I use the key fob all the time rather than the screen on the wall. I like the fact that if I forget to do that, I can look at my phone to see if I set the alarm. And if I did not, then I could set it. When I had a caregiver here, I would leave her here so she could get her hours and finish her work, then she would call me when she was gone and I would set the alarm remotely. Also, we also had an accident when my son was here. He had the key fob and somehow he set the panic alarm and we didn't know how to turn it off. Then I got the phone call asking if I was okay. I told them I was fine and that it was just my guest.

I’ve been with ADT for 25 years now. They had to come out twice when the sensor went out. I also had them come out a few years ago when I got rid of my landline. But other than that, everything's been okay for the last 25 years. However, they get confused about their customers. They get confused about how long I've been with them. I don't think they're knowledgeable at all on who they're talking to or how long the customer has been there. If I talk to them today, they’re gonna think I just started with them yesterday. So, that’s just who they are. They get confused. But that’s what I call longevity. Longevity should want some respect. I don't feel like I get that ‘cause they don't know what year I joined them. They don't know how long I’ve been with them. But I like ADT. I was a truck driver. I just retired. So, I was only home four days a month. The system is beautiful to me ‘cause it babysat my house while I was on the highway getting paid.

I contacted ADT a couple of times when I've had to have some of the batteries changed that I couldn't reach. I'm an older man, and I don't stand on something really high and fall. ADT is one of those things you need to have. As long as it's doing its job, it becomes invisible. It’s just there, and that’s the way I like it. It's a quiet but necessary thing to have in the house for protection and an alarm system to alert me of any problems happening. It works.

The service has been fine. I've been happy with the coverage. I can isolate a certain area so that I know if anyone comes in that way. It just gives me a sense of security. I like the key fob, where I can activate it as I leave the house from the outside and on my phone. When the alarm was set off by a mobile device that I had with a breeze coming through and I wasn't home, ADT took the steps necessary to contact me and we canceled it before the police were called. So they've been very helpful that way. Get ADT. It's well worth the money for security.

I inherited my security system when I bought my house 27 years ago. It was already installed, and I thought, maybe this is a good thing to continue on with, as it is already installed. All I needed to do was to have the service transferred into my name, and figure out how to use it. Luckily for me, the system doesn't break down very often, but when it does, get ready for the fight of your life getting customer service to "make you whole again". Just getting to speak to a customer service representative is a battle. There is an AI system that precludes you from speaking to a human until you are exhausted, frustrated and pissed off!! Once you get to speak to a representative, I hope you can interpret broken English well. I have no idea where in the world these service representative reside, but they are not in the United States.

As an ADT Home Security customer for nearly two years, I wanted to share my personal experience in hopes that it helps others understand what I’ve encountered. I entered into two separate five-year agreements with ADT Home Security: one for my home security monitoring service and a separate retail installment agreement for my home security equipment. At this time, both agreements still have nearly three years remaining on their original terms. About a year ago, I filed my active Chapter 13 bankruptcy. Approximately six months ago, the outstanding balance for my home security equipment was added to my Chapter 13 case, and ADT was listed as an unsecured creditor for that equipment balance.

I have been with ADT for quite sometime and has turned into a nightmare with getting my card charged on old accounts and for charges I never authorized or knew about. I do not recommend this company to anybody has money keeps getting taken from me. I keep getting told refunds are coming and that no charges will be taken out of one of my old accounts and it keeps happening.

Horrible service. Their employees don't have the knowledge nor experience.

A representative came through our neighborhood, and after we looked into the security plans, we made the change from my previous security system to ADT about 20 years ago. I've had upgrades and false alarms, and whenever I've called with questions about future technologies or upgrades, everything has been straightforward. I like the digital panel because it's easy to work with, and the integration of the video camera that came with it, along with all the wireless sensors. I would recommend ADT. I’d tell others about some of the things I’ve looked into, such as ADT is comparable to Vivint, the price is always competitive and the response times depend on the issue.

I'd recommend ADT. I've been with them for 20 years. We like the products and the service.

The customer service with ADT has been excellent and so are their technicians. I give them 5 stars.

ADT’s customer service is sometimes very difficult. There was only one time that I was able to get someone to come to the house and check things out. I had a water leak in my ceiling, and nothing was working. One particular sensor was not working, so that made everything else not work. I get this bad message, so somebody had to come out and check everything out. They said how much it was gonna cost and I told them I just wanted it fixed. I live alone, I'm handicapped and I cannot do this by myself.

When I bought my house, I had a different security company installed but my alarms went off one day, and I'm still waiting for them to call me to tell me my front door went off. So after they didn't call me the next day, I canceled it and I went with ADT. My house is secure when I'm not home, which is a good thing. One time, it alarmed because my kitchen window must have moved from the wind. I asked that I could just open it enough to have air in there and I'm not home. ADT called me right away. I'm very happy with ADT. I have no problems with it at all. I contacted ADT once when I had a dead battery and it was fine. It was easy. Go with ADT.

Had a false alarm charge due to low battery. Cop was sent out. They broke my door thinking someone was inside. Cost me 1000 for door and 700 for boarding it up service and 350 for the false alarm. I don’t recommend. Filed a claim. Was denied. Cancel the service but just found out the system is still active. ADT perform very poorly. Watch out. They don't know how to follow directions. They are scams and it all recorded.

When I set ADT up years ago, I had no issues. Everything's been great. I get the emails every month that says I'm communicating. The app works great.

I moved into this home and I decided to use ADT. I had them in the past in a previous home, so I didn't really need any recommendations. I've been with them for 15 years now and I've been satisfied with the system. I'm a little older and I'm not one of those who does all the high-tech stuff. I have basic ADT protection and I turn it on every night. It gives me the peace of mind that I have security in my home 24/7. Also, I've had to call a few times through the years and I always got service. And when they come out here, they've done exactly what I needed them to do. Recently, a technician came out to put me some new window break alarms in. He was very thoughtful and knew what he was doing.

My signing up for ADT dates back to Roanoke, Virginia, since 1993. I lived in Roanoke, Virginia, from 1993 to 2004. I moved up to Delaware. Then I signed up again with ADT in Delaware from 2004 to 2012. And then I moved here in Greensboro. I've been with ADT most of my adult life because I had heard so much about the service. And the fact that they’re 24 hours, seven days a week, and they’re quick to respond, even with an error. I like the response about not sending the police out there. The first time that there's a response, they give me time to cut off the alarm or notify me that somebody's at the house or whatever the case may be.

My experience with ADT has been good in the 2 years that I've had them. However, sometimes it's hard to get the right person that can tell you what to do. If I have to change the battery at night, I have a hard time. There had also been one time that it kept throwing off alarms, and it just called them. Apparently, the person didn't get to put it in the test mode. But most of the time, they're really good. You get the right person that tells you what to do, and it all goes smooth. I feel very secure having ADT. My wife and I are both retired. We travel quite a bit, and I feel secure having the system there turned on to let us know if someone's goofing around.

We had our alarm system installed 6.19.26. We were just going to cancel due to they bought out alder and we were going to go with a different company but the sales guy that spoke with my husband made us a great offer so we went with ADT. We were not to be charged due to the agreement that was made, which is on our acct and we have saved in email. With that being said they took $1000 out of our account, which they were not suppose to. When we saw this we were on vacation, now with very little money. My husband called adt just as soon as we saw this. The specialist he spoke with said yes, this is our mistake I can see the agreement and he was processing the refund. Call on Thursday 6.25.26. The refund was never started. Talked with Isaac that day. He told us he would process the refund for 616.00 because my husband agreed to pay 322 for the first payment.

ADT is a reputable company. I've been with ADT for over 15 years now. I had it at my other residence, and I transferred it over. I can rely on them. The performance of the system is great. I never had any issues. I also have a good price. They pretty much take care of me as far as pricing, because I've been a reputable customer for so many years.

I’ve been with ADT for a year now. We bought the house a year ago. And as part of a co-marketing thing with the home inspection company, ADT had an offer and contact; we were able to get in touch with them. I had positive conversations with the person I spoke with at ADT. He didn't try to sell me more than what we needed. He reached out to me a second time to let me know about the things moving forward and what to expect in terms of getting the agreement in the email.

For 20 years, ADT has been doing a damn good job. As time goes by, things are upgraded. Right now, I can do whatever I want on my phone, or I can do it right from the console. I can leave a window open when it's cool and nice, and make sure there's a breeze, and I can lock the house and go somewhere. The system is easy to use and intuitive. When you want something fixed, or you're going to add stuff, somebody comes out and upgrades whatever they need to. I wanted to add more windows to my alarm system, and they sent me the little pieces, and I figured out where everything went, and then we got on the phone, and they told me what to do. It wasn't hard. I have no problems with it, and I'm happy. The reps were very knowledgeable, courteous, friendly, and helpful. I don't have any problems getting a real, live person to talk to. With ADT, my house is secure. I live alone and I feel like I'm secure at night.

We had ADT in California, and we transferred it here when we moved. We've had two issues where the alarms have gone off, and we've had to call the alarm guy out to come fix the panel on the wall and fix the sensors on the windows. But right now, we just have an alarm malfunction. It was easy communicating with the rep and getting the repairman to the house. But it was a little more complicated to get the problem fixed. It took multiple visits.

ADT has been good. I've been their customer for many years and I have not had a problem with them so far. I had somebody come out six to eight years ago and talked about upgrading, but we decided that what I've got is fine for me. So I didn't need to upgrade. Also, every time some of their reps come, they'd say it's an old system, but it's a good and reliable one. So I'm satisfied with it. When I upgrade, it costs more money and I don't want to do that.

ADT is absolutely horrible! The equipment is old, outdated and not even working! I’ve been having issues since 4/26/2026. The hub shows 2 errors. Even after calling customer support and being online with tech for hours at a time, it’s still not working. Hub is showing that front door is open but of course it’s closed!!! Tonight after being online with ADT for over 5 hours, I got disconnected and nobody called me back. I called back again and of course there wasn’t any notes for new tech to review so she wanted me to start troubleshooting from step 1 once again.

I have used ADT in two homes now. After moving out of the first, we discovered some cancellation fee issues so we transferred to our new home. In our new-to-us home, the previous elderly couple had used ADT, but the equipment was nearly twenty years old. When an ADT tech came to install new equipment, I asked they remove the old one. It beeped at random times throughout the day and night. They said they could not. So, I called their support line. After many long conversations (30+ minutes each call) with ADT about this issue, I finally spoke with someone who told me it would be best to unplug the transformer and let all the batteries die, essentially.

We've been with ADT for 12 years. It was already here when we bought the house. We upgraded our control panel a year ago, and they came over and took care of it. It was very easy. I made a call and told them what I wanted to do. Then they said fine, and a week later, someone came over and did it. The service has been fine. It protects the house when we're not here. It works fine. I like the ability to have two different alarm methods. I can have the alarm on stay, meaning we're in the house, or away, meaning we're gone. Different things are activated depending on which one I use.

When I got the homeowner's insurance, I was offered a rebate, so I went with ADT because I got a discount on it already when purchasing the homeowner’s insurance. I had somebody go and set up the system, and that went well. They set it up quickly and I was running behind for the appointment, but they were willing to wait for a while. They didn't make me reschedule the appointment and I appreciated that. They perhaps had a different schedule that day, and they still got it done. I have the system for about five months now and it works good. I like that there's something there that is watching my home. So, it's there if something does happen, and I have access to it also. So, that's like a bonus. It's a good neighborhood, but it's nice to have security just in case. I check the camera daily to see what's going on quickly around the house, just to see if I pick up anything.

We’ve been with ADT for eight years now. Anytime that I’ve had to speak with them, it went very seamless. They're very good with it. They get to the issue and solve it. The package that I have is good. I like it. It's reasonably priced, easy to access, and I can remotely disconnect or connect the alarm and the customer service is very good.

I'm satisfied with ADT. They have been around for a while and have gotten good reviews. I decided to go with them. At the time, they offered me a good incentive to switch to them versus another company. If the alarm sounds, they call promptly. If I go out of town and set maximum, they will call within a minute or less after the alarm sounds. I know I'm being monitored. I feel protected. And if I have any issues about billing, they're very responsive.

I've been with ADT for nine months. We had the guy come in, and he did his walk around. We liked the price, and we went ahead with it. The installation looks great. We accidentally walked out the door before we changed it. It was armed and we didn't even think about it, because we weren't familiar with it at first, and we walked out the door and panicked, and had to run back in and reset it. I like that we put that sign out front that, hopefully, makes people know that it's protected. The whole installation, operation, customer support, and follow-up survey calls, everything is great, except the survey calls. I can't stand doing them. Everything's a doggone survey now. But my experience has been great so I keep paying the monthly fees.

The company started out good but their customer service is now to direct you to an app or website and your pretty much on your own. Something doesn't work as they think, it's your phone, system, app, etc.

My experience with ADT has been good. I’ve been with them for about a year now. We first started with ADT because of my insurance with State Farm. They offered a discount. They had a basic package that they gave us a discount on our insurance if we got it. Then, I went ahead and bought more stuff on it. The one we do all the time is the smoke in the kitchen when my wife cooks. But other than that, I have the water ones, I have the windows, I have everything. The water one had only gone off once when I knocked something on it. But when I called them, they fixed it right away when I told them it had happened. And every time the kitchen has gone off, I tell them that, if it's around dinner time, don't worry about it. But they have responded quickly and given us a call even before I've gotten to call them. I've been very pleased. They've been very helpful and very speedy with everything. I've really been happy with ADT.

I've been with ADT for 35 years. I got it for security reasons. Also, we would set the alarm because my kids were in their early teens at the time, and they would sneak out of their room at night and climb out the window. We would set the alarm so we would keep them in. However, because the system is 35 years old, part of it doesn't work anymore. I bought a service policy. They told me it was only for the labor, not for the parts. I don't even know why I keep it. My kids told me to get rid of it and get a Ring thing. But I keep it because I keep it. Also, the smoke detector doesn't work. ADT said they would replace it. However, the technician came in and charged me for it. It has been a very unpleasant experience.

ADT is a good company to go with. They fixed any problems I've had. I got a low battery on my front door lock that they need to come fix when I can call them. Other than that, it's good. I don't have to worry about who might break into the house whenever I'm not here. My daughter also has ADT.

ADT provides what we need. We feel we've been protected. Also, I like the ease of use of the panel. We had somebody come out and fix a connection within the past month and a half. The initial interaction was so-so. But somebody else came out and fixed the problem. He said that ADT didn't have the part and he would have to get it. It ended up it was somebody else who came out and didn't have a problem getting the part.

ADT has been quick to respond. They're very responsive if you have an issue. If we forget to turn off the alarm or if someone goes into the garage or into the house, the response time is very good. The only thing is the price seems to be changing. I didn't care for having to buy the equipment, but I'd say they're fair. We've been with them for about 10 years, and our experience has been excellent.

I spoke to an ADT representative who was good but with the installer who came out, it wasn't a good visit at all. When they transferred my services from AT&T to ADT, there were supposed to be two cameras, one on the front and one on the back. When the installer came in, he refused to put them up that day and I had to call back in to make another request. About a week later, they came out and they did one camera in the back but they didn't do it in the front. Until now, this has not been resolved. Other than that, I have ADT for about six years and the service has been fine. I'm also satisfied with the price. I have the doorbell camera, and the one on the back that's connected to the light switch. The system goes offline sometimes, then when I call in, I have to reboot the tower that's in the home for it.

My experience with ADT has been extremely disappointing. The customer service is poor, response times are slow, and getting issues resolved has been a constant struggle. I have spent far too much time following up on problems that should have been handled quickly and professionally. For the amount customers pay, the level of service is unacceptable. I expected reliability, communication, and support, but ADT failed to deliver. I would not recommend ADT to anyone looking for dependable security service.

I've been with ADT for two years. There was a gal here. It went too fast. I didn't grasp it as well as I wished I could have. When there's an issue with the system, I panic because I don't know what to do with it. I'm not very good at this electronic crap. I've had a few incidents where I forgot to shut the system down, and I opened my doors because I've had service people and kids here. I would forget about the darn alarm system, and the doors opened, and alarms went off. Other than the silly things, I've been doing okay.

I've been a member of ADT for over 20 years. I never went with anybody else because I like the way that ADT does things. I didn't have any problems. They come help and they come out. I'm very happy to have ADT. They're very good and professional. If I have questions on anything, because sometimes it can get slow, I'll call and they'll fix it right away.

We've been with ADT for about six months now, and we're pretty happy with it. We were recommended to ADT by Veterans United, our mortgage company. The system has been great. Sometimes the smoke detector has been way sensitive, especially when I'm cooking, like no smoke. Whenever my smoke detector goes off, we have to run into where the main machine is and hit my code in. But their reps have been very attentive and I am very satisfied with ADT.

We had ADT in our old house, and wanted it here. My husband talked very highly of the gentleman who helped us with the move. He helped set up the water feature for the sump pump. We were still in Florida at the time, so everything was handled over the phone and through emails. He said the representative did a wonderful job, was very helpful and did everything just like he said he was going to. The person who installed everything was excellent.

Very very bad experience with ADT. Please NEVER trust this company. I was with ADT many years ago. It was broken two years ago and they were not able to repair. They offered to free upgrade the device with the 3 years contract. After signing the contract, there was no promised upgrades and keep charging me. A few months later, ADT charged me the cancellation fee. The agents are cheating, transferring my calls to different agents with long waiting. Avoid ADT!!!!

I didn't know much about the neighborhood, and I had to have protection as part of my insurance agreement and buying a new home. I signed up with ADT and I've been using them for about 10 years now. I believe that I've been protected but, my cameras don't cover everything that need to be covered. When I get out the car and walk in the door, you can't see me or anybody that comes to the door. You can only see the feet first when they come to the door. You can see the car when it pulls back up, but you can't see anything else. I've had to install Ring doorbell cameras for that purpose.

My experience with the ADT reps has been excellent. I've been with them for 14 years now, and I don't have to see or talk to them unless something happens, and something happens rarely. In 14 years, I've only had two times when I had an issue with something.

I've been with ADT since 2016 and their customer service reps were good. When they installed the equipment, the tech explained everything to me. Everything is good.

I would recommend ADT to others. I've been with ADT for over a year. They were helpful and made an appointment for me. We talked about it for a few minutes, and the rep went ahead and put the little things in, and that was it. He explained it more after it was completed. I like it. Every once in a while, I forget to turn it off before I open the door in the morning for the dog, and I get back to it and turn it off. They responded because it took me a longer time. Also, I was concerned about something I would have to do to reset it. I was nervous about it, and I talked to someone, and it was good. They helped me out.

I would recommend ADT. I've been with them for more than 10 years. Someone had called to try to get me to freeze my monthly payments, which I should have done. But I didn't know if it was spam or not, so I didn't do it. I wish I did it because it's expensive for me. Also, I have a problem with trying to work in the batteries in the glass shatter. I had someone get them on there for me, but I didn't put the batteries in at first. I don't know what I did. Other than that, my house might have burned down with my disabled daughter and her caregiver in it if I didn't have the thing over the stove's metal hood. ADT called me. I was on my way home. It was awesome. I'm very satisfied.

I give 5 stars because of talking with representative Dyhnesha! She patiently listened to my rant. Then my complaint about the AI voice assistant. I had an issue that could only be resolved by a representative. Yesterday, I called around six times even from different numbers. Trying to get a human each time the AI voice would say-I know you want to talk to a human, but it could help me. Then when it couldn't help, it hangs up. I became so irate I stopped trying. Because if when screaming (asking) representative please over and over pressing 0 numerous times. I should have gotten a human. This morning I called to cancel my plan and finally got Dyhnesha on the line. Just her demeanor was very calming. She was able to take care of my issue. For that I'm grateful!

I had a service call for a technician to repair or replace my panel monitor. Appointment was for 8-9 a.m. I get a call that service person is on the way, but that he has to go to the office for parts first. That was the first clue that my service call would not go well. I was told the service man would arrive after 9 a.m. At 9:28 service man calls me and says he is on the way. At 10:30 no one is here. I am on a call to ADT about the delayed arrival. Then the service guy shows up. He inspects the panel. I tell him ADT already tried to reset it remotely. He still tries to reset it without success of course. He then says the fix will require the ADT system which is down. My thought was why would ADT send a service person out knowing the system was down? It was a waste of 2 1/2 hours of my time and disrupted the plans I had for the morning. It also wasted the service man's time, and gas to drive around just to tell people the system is down.

We chose ADT because we started traveling for so many months out of the year. And we've had it for at least 17 years now. It's been a great experience. Never had any issues. They're a great company. The system is very easy to use. And the performance of it is great. My favorite feature is the lighted display, and it's very easy to follow. One time, one of our sensors wasn't working, and I called them. And they walked me through how to check it, and it worked. The following day, it messed up again. Then a technician came out and replaced the sensors. Their customer service has been very good. Getting through a representative has not been hard. I just keep saying, "I need to speak to a representative, please," and they'll put me right through to somebody.

I had another service and I didn't like it. I switched to ADT, and so far, they have been very successful in taking care of my needs. The system is reliable, the little key works very efficiently, and I don't always use the keyboard as much as I should. The price is excellent, too. I have a good package and I haven't needed to upgrade. But I had one glass break-in and the alarm did not go off. So, it's important for people to understand that you need both, but the cost becomes very costly to do glass in addition to everything else.

I like the timing of the doors going in and out, because you can hear them. You know who's coming and going out your doors. Getting in touch with ADT is very, very easy. I call them up and get it resolved right then and there. With ADT, I like knowing that when we do go to sleep at night, or even if we're still in the house or not, or if you're not in the house, your alarm will go off and let you know that your door is open.

I checked out two home security systems and ADT was better with the feature if the power goes out. I've been with ADT for a little under a year and their customer service is great.

I got a call from ADT when there was a false alarm while I was out in Colorado at the top of a mountain. I had not firmly closed the door into my garage and somehow, it worked its way open. ADT also called my secondary to follow-up. But there was no problem. So, my daughter went over, found that the door was open, closed the door, and everything was fine.

ADT is one security company I would avoid. When I signed up, I was told that I would have total security for my home. Shortly after I signed up and had the system installed the cameras stopped working. I contacted customer support and was that my internet provider was not compatible with ADT. I asked if I could cancel and was told no since I signed the contract for 5 years.

There was a breach in May 2026 of personal information. I was not notified by email or mailed a letter. I did call to cancel and possibly negotiate terms of cancellation contract since my information was leaked and I just don’t feel safe staying on with ADT anymore because of that. All the corporate manager kept saying was “well we secured it as soon as it happened and we checked to make sure no sensitive personal information was breached”. Okay, that’s fine but my information is still out there, I received threatening scamming emails, notification that my ssn was breached to where my credit was at risk, they still did not care and penalized me for wanting to cancel. We should be able to negotiate our terms due to this breach but said I would t be able to speak to anyone else except her. Ridiculous. Charged me over $2k to cancel. I wasn’t being a “Karen” as some may think, I was very calm but frustrated of course.

In August 2025, I notified ADT that I was moving from where I was receiving services at my home in Sacramento, CA. At that time, in order to cancel my service, I would have to pay a $250 cancellation fee but I only owed $141 on my equipment - I told the representative I would just continue to pay my monthly fee until the equipment was paid off but that we would not be taking ADT services with us to Colorado.

I recently had the most positive and supportive conversation with ADT support person Charlie. Don’t know where he was located but he very quickly identified problems with my system and provided solutions. He listened patiently to my concerns and offered clear solutions.

I had difficulty paying my bill with ADT. I tried on two separate occasions to pay it online and they simply wouldn't accept it. Their online chatbot told me that it was a technical issue and it was really weird. It kept giving me all of the online options, so I just gave up. Their system would not accept payment via telephone and it would not accept payment on the iPad. So, I wound up backing all the way out and paying via my laptop, which I was able to do last night. I did it as a guest which was how I managed to get around the problem. But I don’t know what was going on because I’ve never encountered that problem with ADT before. I have them since 2009 and the service has been very good.

The system is easy to use. It works. If it goes off, then ADT will call. I feel somewhat safe with it. But there's no guarantee, because alarm systems work, but that's just to deter. If people really wanted to come in and do harm, they could come in and do harm.

I like ADT and I've had it for a long time. We upgraded our system this past year and added cameras, including a doorbell camera. After the upgrade, I'd give ADT a 5 because before that, the doorbell camera wouldn't work most of the time. It may be due to the internet. The customer service always got it right, but price-wise, everything is so expensive.

Right now, I'm happy with ADT. We had a little issue back when I went to cellular line, and the gentleman came and installed the unit, but he didn't hook it up right. So, in two weeks, it came up that there's no contact. Then another gentleman came out, and he said, “Well, he didn't wire it in. He should have wired it in.” He just put it out there and got a signal and left. He said, “The battery ran out of it and you lost your power.” But it was taken care of right away, so it was no problem.

Our experience with ADT has been wonderful. The lady who lived here before us had it, so we just decided to keep it up. But her equipment wasn't up-to-date, so they came in and installed all new equipment for us. We haven't had a need as far as anybody coming in, but everything's great. It's exactly what we expected. We feel more secure. If we do have an issue, it’ll be addressed immediately. We've been pleased with all aspects of it since we've had it.

My husband first chose ADT 30 years ago, and I've stuck with it. I feel secure with it and it's a good security system. I give it 5 stars.

Security has been the biggest benefit of having ADT. I've been a customer for about seven years. I added another camera, and I transferred my medical alert pendant from a different company. The person who did it was fine, except for the fact that he didn't finish off the wiring on the inside, as far as tacking it down. I'm in a wheelchair, so standing up and tacking it down myself is not something I'm able to do.

The reps from ADT were very knowledgeable, and the installation process was good. The features of the system are wonderful. I got quite a bit of stuff from ADT and I have the cameras around the house as well as motion sensors. I've had ADT for a while, and my experience has been very good.

Normally, my experience with ADT has been wonderful. But the most frustrating part was every time I asked to speak to a human representative, because I knew what I was describing was not totally being understood, although your AI is very good, it did not let me speak to a human. That really needs to be improved. I had a problem with changing a battery and beeping not stopping. We got that to happen. But I changed the battery but couldn't get that message across through the AI recording. It was very frustrating. But in the end, it all worked out. Because we're very happy with ADT, as a suggestion, if a customer asked to speak to a human representative, they’ve got to let them do that.