ADT Reviews

I know that ADT is top quality when it comes to home security. The technician explained how to use this system. However, I'm not satisfied with the features. Sometimes the motion cameras don't pick up where I need it to be picked up. Second of all, I paid out an additional $1,400 something for equipment on top of the $800 so my package was $2,200. The one thing we didn't get was the thermostat, which I thought we could be able to control through the app, in which the lady told me on the phone. But other than that, ADT is on point about everything. Equipment’s a little pricey, but we're getting good quality. I own equipment now. Overall, the service is good.

I phoned Chris, ADT's installer and he was very knowledgeable and helpful. He did a good job and I enjoyed his company. However, there is an issue with the remote master screen for the system which looks like a little iPad. It's battery only lasts a day and I have to keep plugging and charging it. I regret buying this part. Other than these issues, I'm very happy with the system.

My fiancé has another house and he has ADT. So, he decided to put it here, too. I had one installation team, but it didn't work out. I almost canceled, and then, I came back again. They sent another person, and that person was fabulous. He explained all the procedures and that he would take about one to two hours for the installation. He showed me all the equipment that he could offer. He looked for more offers in the area to provide me with more stuff that I might need or want. It went great. It was better than I expected.

We've seen ADT signs all the time and we recently moved, so there were stuff in the mail. There was not a lot of sales involved when we signed up and it was cut-and-dry because we said we wanted it. We just wanted to set up an appointment and find out about it. The installer did a very good job although the installation took longer than expected. We're an older couple and it was a late in the day appointment so we got overwhelmed. I'm a morning person. So, after dinner, things just quit working. We were under the impression it would take a couple of hours and the rep was here for six. He did a great job of cleaning up but it was too much. We got to the point where I was done thinking and trying to figure this out. There are things that we have questions on but it was a whirlwind of do this, and then he was gone. We looked at each other and asked what we were supposed to do.

The ADT tech was very professional, did a good job and was polite. He explained all the features and how to use them. Everything went good.

I already had an alarm system with another company, but they weren't trying to help me out with some stuff. I had been with them for about seven years and it was time to go. One of my buddies and his wife just bought a house and I asked them how ADT was. He liked it and I trust his judgment, so I tried it. I met the installer for about an hour, and he was very professional. He wore a mask, kept his distance and did regular standard precaution.

We're satisfied with ADT, so far. The installer was very good, very professional and he was there quite a while getting everything right for us.

We were planning to move and we want to keep the property. We want to have a security system and ADT is one of the most famous ones so we picked ADT. The sales process was a good experience. The appointment was done and they scheduled a time and a technician would come to our home and install everything. The technician came and suggested what he thought would be working well for me, and then I went from there to decide what we were going to get.

I feel like there's always a disconnect between the salespeople and the actual technicians that come and do the work because there were a lot of things that we were told by the salespeople that were not the case. I feel like they tell you what you wanna hear a lot of the time. But that happens with everybody. Overall, it was fine. The installation team was quick and quiet with cleaning up.

There was a lot of misinformation on things that I simply did not know and I ended up getting some additional costs. It wasn't really explained to me what was going to be covered based on the ADT plan that I chose. I thought I was gonna get a pad and these doors and windows sensors and I didn't know it was on top. For the package being offered, there should at least be one camera so you can view what's going on in your house when you're not there. I have a keypad upstairs but I play the drums and I would probably spend the majority of my time upstairs. If I get an indication that something's going on downstairs, I would rather see who's gonna pop up the stairs or who's coming through the door. But it's like this whole other plan I gotta get, which costs a lot more money.

ADT is a well-known name. Years ago, I got a security system in my old house. I remember researching it, and I heard about ADT then. This time, we got it again. There ended up being three gentlemen that came. The first one came in and explained everything to me. They were really patient with me when there was an issue 'cause I had the wrong card. They had to go outside and wait by their car while I went to the bank and got cash 'cause my other card hadn't been activated yet. Although there were a few things that they said that weren't very polite, they did a good job.

I had the Comcast for 10 years but I was very upset because when I call their people, they don't pay much attention. My boss has ADT and he told me to try them. So, I decided for the ADT. The sales rep I talked to was very good and very polite. Then, the installer was very fast and very professional. So far, the features of the system are not bad but the price was so high. Other than that, the functionality is good and I am very comfortable because the alarms work very well.

The installer took out all his garbage. It might've been something that he missed but otherwise, he cleaned up and explained everything to me. He asked me if there were any questions but everything was okay from my standpoint. They were very good. The only thing that kinda set me back was making the payment right then and there. I didn't know about that. If I was told that I will have to make a payment once they are done doing my installation, I would've been aware of it. They should let the customer be aware that they're gonna be putting out some money that day. Also, they said that I will be receiving a $100 bank credit card. I am wondering if that would be in about three weeks.

The ADT representatives were very helpful and knowledgeable. It was a very pleasant experience. The installer was excellent as well. We got the system for fire and I have a smoke alarm and a carbon monoxide detector.

The gentleman from ADT that was here was amazing. We have a lot of windows and he had over 18 things to install, name, and download. I kept telling him to come back the next day but he wanted to make sure everything was done correctly. He was here until after 8 PM. I'm still figuring out the system because there are times when it tells me that there's a window open but it says that the alarm is set. Also, when I leave the house, it's supposed to remind me if I've locked it down or not and that hasn't happened. I don't know if I've traveled enough outside of the mile range that we put. And my husband just went on to hospice and I haven't gone through the book or anything to play around with it. Other than that, I feel safer in the house with my husband not being mobile.

I had ADT for years and I got rid of them during the beginning of Corona, and then I got it back. I just thought they were the best. What I'm using right now is just the arming and disarming feature. I was just a little taken aback by when I spoke with the salespeople. I was under the impression that I was paying 100 and something dollars, I was getting a free gift card, which I haven't even received yet, and I was not told of all of the extra money. Then the guy comes in and says I have this $200 credit. The whole thing was just bizarre to me. I was expecting that I wasn't paying anything. A lot of people provide me with equipment due to the fact that I would be paying a long time for service every month.

We got something in the mail. We were looking on the perks at our bank, and it said something about we get like $73 if we sign up for the ADT. So, we clicked on that, and that was when ADT called us. The rep was pretty good. And then, the installation experience was handy. The tech let us know more about what we were getting. The initial said rep I would get a $100 gift card, but I never got that. Other than that, ADT hooked us up with a couple of free things. I now feel safer.

The tech who installed my ADT system was fantastic. He was timely and professional.

ADT reached out to me. They were nice. Also, I had a good experience with the installer. The system is good. I feel safer with it.

The system has been great. I like the home protection and everything about it. I’m having a hard time getting my $100 rebate though because I can't even know where I can get that.

ADT's phone rep was a little snotty. He wanted to sell me a $2,000 outfit when I wanted something a lot cheaper. He wanted to do all the windows and he was a little aggressive. Their installer had a guy he was training. He took down my old sensors and I told him that I wanted him to put my old sensors back and put the new one on top. He told me that he couldn't install them like that as it was not professional.

We had ADT in our last apartment before we moved out. We got them again this time and the salesperson we talked to was a young lady. She was very helpful and it was pretty easy getting everything set up and situated before the visit of the installer. The installer did the walkthrough and made sure that we were aware of how everything worked and where everything was. He was also talking this through the placement of the items and what they do.

I had ADT back in the day and I decided to go back to them since they were the first one who answered my question and reached back out to me. I’ve had the system for a week and a half and some of my cameras are not working as of today. It’s been going on for two days. I bought cameras because somebody stole from my house. I don't like to have $1,500 laying around. The installation crew was terrible. I was told that they were gonna be in my house between 2:00 and 4:00. They waited until 5 o'clock to call me and say that they were running late. That's bad already and they cannot give us out a phone because they got bad connection. That's the oldest story in the world. They told me they were gonna come out on Sunday morning between 8:00 and 9:00 but they were here at 2:30 in the afternoon. I'm dissatisfied with ADT.

I called ADT and the reps were very nice. Getting everything set up was very simple and efficient. That same phone call, the installation was scheduled. They were great. They taught us that there's a lot more to choosing cameras and where they go.

The installation of our ADT went great. The system was a little bit more than what I'm used to. But aside from that, it's been fine.

I've got two women and two beautiful children that’ll be home alone at times. I knew ADT's name and their reputation, so I decided to go with them. We've used the alarm system and we've set it off a few times by accident. It works very well. We've been awfully busy trying to move in and we haven't fully gotten through all the features, but we're very happy with what we've seen. We haven't used our phones the way we need to look at the video though. That’s next. The system has been simple and easy to use, and everybody, including the babysitter, had no problem using it.

My initial contact with customer service was good. When the guy came out, he was very nice but the prices and initial fees changed. It sounded like they've never had the system that was already installed in my house here. So they've never had to deal with that. Normally, they have to upgrade but it was already upgraded. They were not quite sure how to switch over a system that was already upgraded. Then there were more fees than originally disclosed, which was very frustrating. If a situation is something that they've never ran into before, they shouldn't charge the first customer and then get a program in line that states how they should handle it going forward. That way, everything is disclosed prior, and so nothing is really a surprise. But the equipment is pretty nice stuff. ADT is still a good company and I still like the experience.

The sales rep did good and everything went great with the installation. I like how the system tells me that the door is open or shut, but I don't like her voice. Other than that, everything has been good and I'm hoping to add another sensor to my garage door.

I specifically had already known about ADT and I wanted to give them a shot. Initially, when I spoke with someone, it was a good interaction. When everything started getting set up, though, it became a bit different. The pricing was completely different than what I was first told about but recently, I was able to get closer to the deal that I was expecting. Last week, when somebody came out, I was trying to cancel first. But we worked out something to where I got it back around the pricing that I was told about. I like the fob. You can turn the system off from outside of your house. It was nice and the general security in general is great.

ADT quoted a better price than the other company I was looking at. I went with them and their installers were super friendly and really helpful. I'm very happy with the features of the system I got. Everything is working nicely. I had a little issue with my doorbell but ADT said they would send somebody out to take a look at that for me.

We had had ADT before and have never had any issues with them. It was pretty straightforward. There wasn't a lot of thought process. There aren't a lot of options either. Customer service was great. Marlin, the representative that came, was fantastic. I was surprised on the cost. We were under the assumption it was going to be one amount, and it ended up being something completely different. It would have been great to have a little forewarning what the cost of things were going to be so that we can be prepared.

The technicians that came out did a very good job in explaining to me and hooking everything up. The hookup was fast. They put a panel in my wall. I really like my ADT system, and I'm probably gonna be upgrading with some other things that they have. ADT is very effective. I trust them, and I love my service.

The company that we were with was hard to get ahold of and they didn't have a good monitoring system. For years, we weren't being monitored at all. When I called them to get service for a smoke detector that wasn't working, they were supposed to call me back and they never did. They have a different equipment company that handles the equipment, and I had to contact them. They wouldn't come out to replace the smoke detector. At that point, I decided to look somewhere else. The ADT sales agent was super nice and then the installer showed up when he was supposed to and went through everything with us. It was seamless. He was in and out of here within three hours.

I had ADT years ago, and I had good service with them then. Now that I'm living alone, I figured that I get it again. The sales representative explained everything well. Then the installer came in and went over some different packages. We discussed which would be best for me and the reason why I was getting it. He ended up with a solution to what I wanted. He installed it and explained it and showed me what I needed to do. It went smoothly. I like that I could move my box around. I could bring it in my bedroom at night so I could monitor if I need to. I especially like the wireless now that I got. I like that I got the key fob too, that when I'm coming in the house and something transpires, I feel secure with it.

I use ADT because I was using it in my previous home and I’m familiar with the system. The customer service was perfect. Everything was what I expected. They did a very good job. The installation took about an hour. The guy who did it was very professional. He was training someone and he did a great job of training the guy that was with him as well. He's very knowledgeable about the equipment, helped me pick out what was best for me and what I needed. Everything is working just fine.

The sales representative called, explained everything to me and told me there was a special going on for right now. The service guy that came out and evaluated the house called ahead of time and then he told me the package that I signed up for. He was very knowledgeable about the ADT system and how we can add on to the package later if we wanted to. It was a great experience with the guy who came out to install it.

We had ADT in Indianapolis six years ago. The rep was good and explained everything to us. The installer set the system up on my phone. My wife uses the system when she's at home by herself.

I wanted a camera. At first, the experience with ADT was good, but come to find out it was terrible information that the rep gave me. He was not upfront. I was told the $99 fee, the upfront fee that was gonna be reimbursed to the Visa card, that I was gonna get that within three days in the mail. Come to find out that's not the case at all. I thought I was dealing with ADT, but I wasn't. I was dealing with a third party.

I went online and I was checking to see who had the better price. As far as what they had to offer, it's pretty basic and I was trying to keep it basic. I didn't want to pay $80 for something basic and that's how I came to my decision to go with ADT. The gentleman's name was Gabriel. It seemed like he was still trying to learn the product but all in all, he seemed very friendly and courteous. It was a good experience as far as customer service.

I was trying to go with the competitor. But when I was looking online, I thought that when I'd go with the counteroffer, ADT could give me a better offer. Also, I heard good feedback from some of my neighbors. I wanted to opt in for a different plan, which was $27.99 a month. But then I didn't know how I was put up into $36.99 a month. I was told that if I wanted to pay this one, I'd get the warranty. I was not given any uptrend information on that.

The sales representative was helpful and explained everything well. Then the installation was all done in one day. We had ADT before and the system's basically the same of what we have now so nothing new.

I've got ADT in my home in Paducah, Kentucky since 2007. I got it recently as well and the installation went really well. The gentleman explained things to me. He gave me a pamphlet. He said I could alarm and disarm the system with my phone. We got a great alarm system. Just a whole lot better than what I had. I had it earlier with Spectrum down where we bought the house. But they ran into some problems. I had tried to get ADT down there before, but I couldn't. They couldn't compare with what Spectrum was at that time. I asked ADT about giving me a discount 'cause I had one here in Kentucky. They said no, they couldn't do that at that time. But that was several years ago that I called and inquired about it 'cause I was gonna go with them. Because I had it here in Kentucky, I liked the system I got here and I wanted to go with them. But at that time, the price was just way out of hand.

The installation was excellent. It was done in a day and they walked me through everything. With my ADT system, I like that I'm protected. The app works perfect on my phone too.

My experience with ADT's sales rep was good. They were very helpful and gave me a great deal. I wasn't planning on getting anything, but they swayed my decision to get ADT. The installation was fairly easy. The gentleman came in and laid out all the options. He showed me what I would be getting. It was quick. Took about 30 minutes to figure out pricing and what I would be getting. Installation took no more than about 45 minutes to an hour. Everything’s been good with ADT. I appreciate it. A lot of family and friends have ADT as well.

My mom doesn't really like ADT. I called to cancel it and I sent my papers in to cancel it.

ADT's rep was being a typical pushy salesman, but he gotta do what he gotta do. Then, it took him a long time to get the installation done, and he had to come back the next day. That was a little bit of a headache. I just haven't had really a time to call, but my frustration is that it was kinda like here-are-your-manuals-and-here-you-go type of thing. He didn’t really show up anything on the app or anything on the keypad really. I'm trying to just figure out how to do stuff on my own. The only difficulty I have right now is that we have a video camera that I'm trying to set up some video motion areas, where it's pointed at the road and I don't need it going off every time a car drives by, but I do need it going off if somebody pulls in our driveway. He didn't know how to set that up, and that's kind of how he left it at that.

I always liked ADT but I went with something cheaper for a while. Since the company I went with didn't have everything covered, I went back to ADT thinking that all my windows would be covered in my house. The rep on the phone was good but a lot of things she told me, once the installer got here, it changed. With the installation, everything that she told me I was gonna get on the phone, I didn't get. I also had to pay which she didn't tell me about. She told me the only money that I would have to pay would be $104 for the installation fee. I was charged another $41 equipment charge. They charged me another $29 the day of service and I haven't even had the service in months yet.

I kept receiving emails, text messages and mail from ADT and there were also constant follow-ups which made me decide on them. Plus, I needed to make sure my family’s safe because I work a lot. I’m not daily at home and I have a little girl and a wife. Then, I compared it to other ones. My uncle used to have ADT Home Security. I see them mostly and it’s better to go with what you're more cognizant with. I bought this home in April and I would have had this home security in May.

I went with ADT because they have more security options. So far, it's good. I like the fact that this alarm is loud and if somebody comes in here, I can use my phone to arm and disarm the system. I feel secure having it and the company seems to be legit. Depending on what the needs are that you're looking for, they know how to make you feel secure.

I received an email from ADT about discounts on the home protect they are offering like the equipment for free and stuff like that. Customer service was good. The only thing was the original call was just too long and it could have been shorter. But that's the way the sales go all the time.

I spoke with two different managers and three different representatives of ADT. They were all very helpful and they communicated very well with one another. They took very good notes so that the next person would know what was going on. Their installer was very thorough with the different pieces of equipment that I had to choose from and what security the said equipment would provide.

We were at our daughter's place and I was setting up ADT for her. The place that she purchased had an older system, so I called the 800 number that was on that and it went to ADT's number. The rep was pleasant and very informative. Then, the installer who came out was Philip and he was excellent. He did everything he was supposed to do and walked us through every step. He explained everything and did everything perfectly. So far, my daughter loves her ADT system. It's really good, effective, and up-to-date compared to what they had in there which was really outdated.

The sales reps were really great. They gave me a low plan that my budget could handle because I'm on disability. They went from low to all the way up as high of all the things I could add. I got different options and the system is easy to operate. I really, really like my alarm system. I sleep better. Also, since it's an ADT, I know that they can't rip it off the wall.

When I purchased the home, I got an offer through ADT and I liked the offer. Also, I've always heard of ADT with homes. My sister has it and I loved her system there. I decided to go with it and when the guy came here to set everything, he explained it very well. With ADT, I feel safe with my children being here. I know my home is protected and I feel safe going to bed at night.

A neighbor may have told me about ADT. I’ve heard the name and I know who they are. I called them and a gentleman came out. There were a few things that he didn’t do. We couldn't even find some of the things that were on the list of things that he did. Some of the things weren't necessarily important but the other things were necessary. The guy told me I didn't need those barricades on the door and I took them off. Then somebody broke in again while I was at church yesterday. The building they broke into is a big building connected to the house. It's locked but they still knew how to open the lock and go in. They stole a whole bunch of brand-new stuff worth $230 but it was no big deal. He couldn't take more because there wasn't anything left in the barn but my big tractor and a trailer, and they weren't able to. They probably didn't have a big enough truck to take my tractor away.

I selected what is in my ADT security package myself. The installation was smooth and fairly fast. But the system hasn't functioned since it's been installed. It's been going off and going all haywire. Mostly, the CO detector was not linking properly to the system, and so it was setting it off without detecting the CO. Then, the backyard camera wasn't relaying any images to the system either. I'm having somebody come out tomorrow. But because it's not functioning currently, I'm fairly dissatisfied. Also, originally, I was calling up as far as canceling the policy because it hasn't worked since day one. I was like a day short of when I could do it without any repercussion on my end, and the management was not budging at all.

The salesperson did a very good job of explaining everything. We were very pleased with the overall process. Then the installation team was very professional. They cleaned up after themselves.

The sales rep and the installer were good. I love my ADT system. It's user-friendly.

We should have gone over the contract before ADT installed. That’s something important. I didn't know that it would cost me $2,000 at that time, plus the $66. They need to discuss that exactly because what if I didn't have that and the installer had already put the equipment in? What if I didn’t have $2,000 in my bank account the next day? That's a lot of money to take out of somebody's account. I thought that would be an installment over two months. I went on here because I could afford it, and they reimbursed me some back. They had to reimburse me that because I'm on disability.

My husband and I went through ADT when we lived in Tennessee but then he ended up going with ADS instead. Now that I'm a widow, I chose ADT because they're nationally known and they're a great company. I called ADT on a day when they had $850 worth of free equipment. I went with them and worked with their tech David. He has to come back for my cameras though as I don't have my Wi-Fi set up yet. I got tested for COVID and told David that I was negative as he was around me before I got tested. He called me back yesterday to see how I was feeling. People don't do that anymore. I'm totally satisfied. ADT has a good alarm system and I would recommend them to anybody.

I had an email with some promo items. That is what made us call. And we got a new house, so we just thought it would be a good time to do everything. My husband wants to get it done. We had called one other place. But they didn't offer as much. However, once we got ADT out here, we found out that you pay for every little item. So, it maybe could have been equivalent. But at that point, they were already out here. It was kind of a pressure. We had to make a decision that night or we lost all these discounts. I just don't work that way. My husband probably does. But I'm one that I wanna think about it overnight. I thought when we called into ADT, once we paid our monthly bill each month, all our equipment was in there. I had no idea the equipment itself cost so much. So, if you're signing up for ADT, there are a lot of equipment costs too.

I'm satisfied with ADT. I enjoy it and would definitely recommend it to someone. The guy that came was very professional and had good people skills. He was a good gentleman.

The technician that came to my house was amazing. He was very patient with me and he worked hard to make sure that everything that I wanted was met. I appreciated that. I was supposed to get a refund on the 300 something dollars, but I haven't seen it yet. Apart from that, my experience was good.

The installation of our ADT went fine. However, when the tech support recorded our email address, he had an incorrect letter in it. So, I wasn't getting the email to go ahead and log in. When he called, it took 20 minutes of him either being on hold or trying to get through to someone. Once he finally got through, then they were able to correct the email address. Then, I was able to get the email link that necessitated me going in and doing what I needed to do with it. The system of ADT is good.

I had ADT years ago but I'm not satisfied with it. The rep said that he wasn't able to give me what I wanted and what I need that I feel would be safe for me. Everybody always says that the way the house is, it's the way it is. Instead of people trying to do it, they make excuses. I called because every other night, someone comes up my steps. It scares me so I said that I wanted the camera thing so I can see who it is because I am not gonna open my door. If I had the camera, then I knew that I will still have the in-home system but I need something where people don't think that I'm crazy.

I was specifically looking for ADT and it didn't dawn on me that there were different companies that contracted with them. On my initial call, I had some very specific questions that I wanted to ask. I spoke with a young lady, and I could tell that it was somewhat scripted and she wasn't able to answer my questions. She seemed bothered that I had questions that didn't fit into where she was going and I was very annoyed that she was trying to collect general contact information from me. I told her, "I'm not ready to give you information. I'm ready for you to answer questions that I have." Ultimately, I ended up speaking with a supervisor who was a little more helpful and was able to answer questions to get things set up.

The sales rep and the installer were very professional. So far, everything is good. I feel secure with ADT.

Everything was perfect with the installation crew. The technician that came out explained everything to me and gave me a nice breakdown. We walked over the property and he explained what system works best for me, so overall, I was very satisfied with the whole process. It was very professional. I got a discount too 'cause I'm a USAA member. The service package is very good and I like the front door camera.

I had this company who did my property inspection. They had a thing called Porch and on that Porch services, they had a discount from ADT around 800 some dollars on the equipment. That was how I got in and they came and installed it for me. The rep was really good. They answered all my questions and that was how I set up the appointment.

We've just signed up in less than a month. I'm really worried about the safety of my aunt. I'm here in LA and she's in San Francisco. She's 90 years old with dementia and Alzheimer's. The ADT system is not meant for people with memory problems or people getting old. So it didn’t work and it created a problem for her. One time, she accidentally was cleaning it and it just went off. Then the fire truck, the 911 and the police were all there. And she didn't even have the slightest clue of what was happening. I was at work and was stressed out about what was going on. She said that she didn't need this thing in her house and she wanted to throw it away.

At the time that I went with ADT, they had the 850 equipment and the $100 gift card. Their reps were good. However, I had some issues with it already and I haven't had it for very long. My front door camera went out but I was able to get it fixed within a week. Somebody came out.

My signing up experience has been really bad. Initially, I thought it was great. The clouds were parting and unicorns were coming out when I spoke to the initial person that got me signed up. He told me I would only have to pay for an installation fee which would be $100. He ran my credit then he said they'd give me a a Visa gift card. I told him everything I wanted. I was very specific. I told him about all the windows I had in my house, all the doors, and I wanted a camera in the back doorbell and the keypad. He said, “Okay, no problem.”

The installer was very professional. He did a very good job. He went over everything. He answered every question that we had. I was very happy with it. They had quite a few options and laid them out, exactly what each option was, and the advantages to each one. So the whole experience was good.

We just moved down here from Tennessee. We had ADT at our house and it makes us feel a bit more comfortable leaving the house, so we can keep our eye on it. I work hard for our stuff. We like our stuff. The installer was phenomenal. He installed everything and got it all taken care of. We talked and he explained everything. I felt he really cared about me. He did a great job. I can lock the door with the keypad, and I can look at my phone and view the camera. It's almost like I'm at home. I know what's going on.

I had two locations that I needed systems and ADT was a national company I could talk to. The sales agent was very pushy though. I got the system but I'm so frustrated because what they initially sold me was not what they presented to me when they came to my house. They said I was gonna get stuff to protect my doors and windows but it was very limited. They also mentioned a motion detector. So, they could say that and be very direct but they don't. They want to mislead you to believe that it will take care of all your doors and windows.

I was told ADT was one of the best companies to get. Their customer service rep explained everything to me pretty much in detail. It was easy to set up the appointment and get somebody out here. The young man who came was very detailed about what I was getting and what he was gonna do. He seemed to be very knowledgeable about the system and helped me decide exactly what I needed in me. I like that about the technician. He did his little assessment, and he was quick. He was really respectful and nice. So, it didn't take long. It took like a day or two when I called and somebody came out the next day or two. The equipment is simple, and I like that I could do everything from my phone.

ADT's reps helped me get everything done and they explained things to me when I didn't understand. They were very polite and they did really well. The guy who came to install was nice and polite as well. He got his job done, he did it, and he didn't leave a mess. He did what he had to do.

I met the installer at home on the day he came over. I had to go back to work that time. He was a nice guy. He put the system in and he explained it to me. However, I didn't particularly like where he put the main control board ‘cause when I'm in my bedroom and if someone opened the door, I couldn't hear it. It's so far away. I thought it should have been more centrally located in the house, but it was already installed when I got there. He left me his personal number. He said that generally, they don't do that, but if I have any problems and I can't get any satisfaction, I can call him and let him know what's going on.

The person who owned the home before me already had ADT set up. They are popular so I went with that. Also, when I set up my power, they were through a third-party so I got through to ADT and my internet service all in one call. One guy showed up originally but he didn’t have a certain device or equipment needed, so somebody else had to come out to assist.

ADT's installer was very informative and worked as quickly as he could. Their price is a little high. Still, everyone from ADT has been good.

ADT's pricing is confusing. Whoever called me the first time said that the installation would be completely free, that I wouldn't have to pay anything. Then when the installer arrived, he said a certain number of things are included, but not the entire installation. Ended up being about $1,200 in terms of the overall cost. So that was one thing. The second thing was that the installer did not tell me nor did they tell me over the phone when they booked the appointment for the installation that there would be an installation fee of $220. So in addition to the $1,200 that I paid, I was also charged the $220 fee. I talked to someone about that, and they said there was nothing they could do about it, said that I supposedly agreed to it on a recorded phone call of some sort.

The overall experience is good. The rep was nice and installation went well. The doorbell camera comes in my phone which is very convenient. However, I thought that 'cause of the doorbell camera, we'll have access to the panel but they were telling me that it doesn't. That's the only thing I don't like about the system and I have to call today to purchase an extra siren. I have a three-level townhouse. The panel's on the first floor and they're supposed to come and install a siren to go on the third level.

I really like the technician who came out to install my ADT security system. He left everything as it was and didn't make a mess. There was also no need of getting more staff to come in for additional assistance or anything like that. So far, my experience with the system is good but I still have to get more familiarized with it so I can get the voice control going where someone opens the door, if the system tells me that the door was open. Currently, I get just text messages, but that's not really what I want. I also have to call the tech again for the camera outside that I have since it hasn't been working. But other than that, I haven't had any problems.

My ADT system installation was quick. So far, I like the recording feature. It has been a good system and other people should have ADT installed if they don't have any security system yet.

We've had ADT before. We got them again and our interactions with the sales reps were positive. They were courteous, professional, and it didn't take long, so that was important. As far as the installer, he did clean up behind himself. Nothing was left undone. He was professional.

ADT is a company that's been in business for a really long time. I figured that was one of the best companies so I went with them. The sales agent was amazing. She was a really nice girl. She helped me a lot. The guy during the installation was amazing too. He was professional. I'm happy with the installation and with my service at this point. I have a son and the main reason I put it on was to feel safe, secure and comfortable in my own house. I feel more safe now.

The system is mediocre at this point because I have a problem and I can't figure it out. I can’t figure out how to work the equipment and it doesn’t address it in the quick book and I can’t find anything on what’s happening with the in-depth instructions. That’s a little discouraging. So now, I need to call them. On the packet, it says that if you're a customer under 90 days and have any questions, you need to look it up online. If after 90 days, you have a question, they gave an 800 number to call. That makes no sense to me. You would think that within 90 days, you should be able to call and ask whatever questions you want. I’m gonna call in because I'm not gonna set up an account online. So, I'm hoping that when I call them, I don't get charged for the call.

With ADT, I feel much more secure when it's on at night. The rep was nice and helpful. The installation team was awesome and very informative. The guy went over everything with me with the app which was very easy.

I talked to a junior-level person who wasn't able to give me the discounts that I wanted. I was called by a manager who pressured me with multiple phone calls, and almost lost the sale because he was pressuring me, and finally because he was trying to get me to put down $99 just to get a price on this. I thought it was a bait and switch. They told me that they were going put certain things into my home that didn't end up putting in there. I thought that he packaged it was telling me that I wasn't going to have to pay anything. But what he had put me into was something much more expensive. He was getting anything to get the installer and so I kinda knew that this was going to be the case just by the way that the call is going. It just really seemed shady. The only reason that I went through with the whole purchase was the actual consultant that came to my home, the installer.

ADT Security is good. I had a pretty lengthy conversation with their rep. He explained everything to me and told me how everything worked, what I was looking at, and what we were getting. Then they hooked everything up and showed us how to work it all. But we were supposed to get a $100 gift card in the mail. We ain’t got that yet.

I spoke to a young lady on the phone, and I had some hesitations, but she got her supervisor on the phone. He worked out a good deal and the guy came through. We liked the package, and we took it. The installer was very professional and he was on time. He called before he came, explained the whole system to us and what we needed to do, and did a hands-on training for us.

Every day, they kick my door in. Went there and stole all my stuff. The installer came out, did professional work, and took care of business. He showed me how to do everything, was nice and professional. Couldn't be any better. I got ADT down like I'm supposed to have it down. It's doing the job. I feel comfortable in my house. I go in there, lock myself in, and put that thing on.

ADT's rep was great. I had seen a promotion through my mail and it said the free doorbell camera that was why I called that day. But then at the end of the day, I ended up not getting it because I wasn't prepared to pay them money. On the promotion, it said up to eight sensors plus a free doorbell video camera. I was expecting that and I wasn't expecting to pay anything out of pocket. That was the only thing that I wasn't happy with. I like the touchscreen and that it's very big and you can see it.

I had ADT way back in the day and I signed up with them again. Their sales reps were great and there were no problems. Their installer guy came through and he explained all the products from top to bottom. He also explained what was the best, what was the least expensive, what was the most expensive, and he broke everything down. He told me about the different plans as well. From there, I made a decision on which one was best for my home. He installed it and did a good job. It was a great experience.

I was trying to put a security system up where I had cameras in my house alarm because there have been some car break-ins in our neighborhood. However, I regret buying ADT. It doesn't record like it's supposed to. Instead of being colored during the day, they go black. And if somebody walked in front of the cameras, it takes anywhere from two to five minutes for us to actually be able to see it. We don't get a notification for two to five minutes. ADT sent some guy out, he came out, looked at it, played with it, and the day he was there, he had it where it was coming in about one to two minutes. But then, by the time he left, it was still back to the three to five minutes before we got a notification.

The rep was perfect. He explained everything in detail and showed me how to log in on my phone. He did a test run and showed me everything I needed to know. When he left there, I felt like I was ready to go. Even though it’s a 48-hour hold before they get to test it out, he did a good job in explaining what needed to be explained. The system is working out pretty good so far. I like that my wife can feel a little bit secure since I'm on the road a little bit. I can also control it while I'm out. I like that part too. I can disarm and arm it while I'm away.

I'm very satisfied with the features in the package but the whole point of me having ADT was because I had a domestic violence case going on. My abuser just got out of jail and he was showing up to my house. I have a 10-year restraining order against him and recently, I hit the police button. ADT was supposed to call me and ask if they need to send the police. I told the operator that I needed assistance but she didn't call out anybody. I had to call back and find out why it was taking forever for the cops to get here.

ADT is going fine. The features are great. I like the telephone.

I knew about ADT and figured that would be the best option for me. I got an email from them too. The purchasing process was flawless and the installation went well. Since having the system, I like the security and peace of mind for the family when I'm not there. I'm still getting familiar with it, but it's pretty good so far.

We've never been under contract with our previous home security provider and we wanted to secure more than just a couple of areas. We wanted to secure the whole house, look at other options and not just be wed to a particular company just because they're local. We wanted the best product and service, and we found it in ADT. My husband and I loved the guy that came out to install. His personality stood out. He was a calm, cooperative and very likeable person. He answered all of our questions. He didn't barge in on us. If we had a preference of technicians, it would be him. We’re satisfied with the service.

I heard ADT was one of the best at the time, and then I just got tired of dealing with the company I was already with, so I let them go. ADT's features are better and much more than what I was offered from the company I was with. And then, their rep was good. I liked him. He showed me how to work the system. I like the system better because I'm able to do a lot of stuff on my phone when I'm not at home, like lock and unlock my doors, and they gave me a remote, whereas the other company, I didn't have any of that.

ADT is a national name. It's one of the names that kinda stuck in my mind over the years. Their customer service was a little bit confusing to me because they told me some things that didn't really make a lot of sense. When I went to talk to the installer, he made it make more sense to me. He told me things that they didn't and vice versa. I was a little disappointed in that aspect of it. When the customer service talks about the equipment, they should talk about price points on each piece of equipment that they're talking about. When they say $800 worth of free equipment or even $1,490 worth of free equipment, it doesn't really add up to a lot of equipment. The items are very expensive, which I really wasn't aware of. That was the one thing that the installer was able to explain to me. Each piece was this much as opposed to not knowing in advance.

I got three houses with ADT and everything's all good. I got a couple of cameras that need to be updated but the system is alright.

The guy that came did the installation and he was good. Everything is going fine with ADT. I like the app too.

The representative that I initially spoke with was extremely knowledgeable and that's what made me go with ADT. She went over all the pros and cons, the capabilities, the integration option, exactly what to expect from the service, different pricing, all of that. The installation team was great. Again, they were very knowledgeable and went through different options and the best for our property. The guy personally had the system hooked up in his home so he was showing us the different functionalities from a wireless perspective, direct to your phone, kinda what to expect, what you can and cannot do. He described the different sensors that we can put on each window and each opening, how do you utilize the panel, how to utilize the light function when you're out-of-town or not home. He provided step-by-step instruction.

I did some of my own research online and found ADT. The sales rep was very helpful but it was a little weird at first. When you initially call, they would explain the offers. Then, the person that they transfer you to, maybe the supervisor, would say that they could get you better deals. It seemed like a middleman kinda thing. The installer was very professional, clean and a fun guy to carry a conversation whenever he was in my house. He was absolutely the better person that I could have gotten. The deadbolt that I got installed gets hung up on something and it always gives me an error unless I put pressure on the door whenever I have to lock it or unlock it but I was totally satisfied with ADT.

The sales rep was excellent. Everything was done in a day. I got the doorbell camera and I didn't have that with my other system so I like ADT better.

The rep was excellent. The system is excellent as well. It meets all my needs. I feel better about the whole deal.

ADT was the only one who kept their appointment times. The customer service of ADT was good. They did their job. The installer was very professional too. He knows his job. He understood what we needed. The system is user-friendly for the most part. The only thing was we were thinking of putting a camera in the sliding door in the back of the house. But the cost seemed like it was too expensive. We have three cameras forward-facing, but we don’t have anything facing the rear. But the way they were pricing it out, just seemed off to me. It didn't seem like it made sense. I also think they're a little behind on the times with the contract. But that's what they do. Eventually, the contract stuff goes away. But so far, everything is great. The system works the way I think it works.

I'm enjoying my ADT system but I wish I could have gotten my camera put in. The installer said he wasn't able to do it because he couldn't hide the wires properly. Other than that, he was pretty knowledgeable and he had his mask on while he was here. He came out because I was doing a upgrade and I was trying to get my cameras installed just to keep up with the new technology. I like that the technology is up-to-date now and it's a little bit more better for us. I like the chimes, the door sensors, and everything. The system lets me know what door is open and what doors you're coming through. I also love my remote buttons. All in all, ADT has been a good company to me.

I called in to AT&T and they transferred me. I was told that they had this deal and that they worked with ADT. I was transferred again and the person who answered thanked me for calling. I told the person that I got transferred and I didn’t call. Then that person transferred me again. I kept telling them that I got transferred from AT&T. Nobody seemed to know where I was being transferred from, which was very strange. I almost hung up a couple of times because they didn't even know what was going on but I stayed on the line.

When I signed up, they asked a bunch of questions about what I needed. The ADT sales rep that showed up at the house explained exactly what was gonna happen in the prices and that's what they said over the phone. The installers explained everything, including letting me pick out what I needed for my house because there were things that I didn't need, like the window sensors. I had but one window sensor just so I could get the outside cameras and they broke it all down to the pricing and how much it would cost a month. They also told me to let them know if I have to leave the house and they will come and install the same cameras in the new house at no charge.

On the phone, it was sold to me as a $99 out-of-pocket fee. But once they were at my house, it was a very, very expensive product. So it was misleading. I decided to go with ADT because of the name, and I felt confident rather than going with a lesser known company. They told me I had three days to cancel, and I called within three business days. But they wouldn't let me cancel after that. They told me Saturday counts as a business day according to them.

We’ve been seeing signs and commercials of ADT and we knew about it but we had AT&T. When we talked to the representative of the telephone when we got ADT, we wanted a camera. She said she would throw a camera in there. But the rep who came and put everything up said that we could get the camera for free if we upgrade first. The sales rep didn’t tell us that on the telephone. So, we were thinking the whole time that the camera went with the package.

I had the CenturyLink system so I had the smart home set-up and they were getting out of the eye control. I was told that I wouldn't have use of my thermostat. Where my thermostat is located, it's hard for me to reach. That was part of the reason for getting the smart home. On December, that was gonna all go away that's why I responded to an ad from ADT. I had a good interaction with the sales representative, Josh. He told me about everything. He even promised me two additional things that I really wasn't looking for.

I have problems with how to use ADT's system including how to activate it and deactivate it with my remote. Still, I'm satisfied with them.

I used to have ADT years ago and I never had a problem with their service in the past. The only thing I had an issue with was they said I didn’t qualify for the $100 Visa card and I didn't know why because I got an updated alarm system and a camera. It is what it is. The installation crew was good and I like the new touch keypad. But I had to have somebody come back and go over the camera thing with me. I had a problem in the beginning. I kept getting on my phone, “Battery low.” I had them sent another guy out within two days and he came and explained to me that the doorbell takes three days to charge up. I wound up having to take it off and we had to charge it.

ADT is the worst. First off, whoever does the orders to start the service, they don't tell you exactly what you're getting and how you getting it. I was under the perception that I'm getting a video camera. I didn't know I had to purchase my own video camera or pay for it. They said first off that I was getting the video camera, the hand thing, when you come in and you turn the alarm off, and the sensors for the door. I was getting that for $27 a month. If I wanted to upgrade it and get more sensors, I could do that. I could have got it but not at $27 per month. It was not a good experience because that was false advertising. If you tell me one thing and then say another, I am totally disappointed. They also told me that the salesman will have my $100 gift card when he get here. But that was false too.

We moved to a different area and were kind of uncomfortable. We didn't know the area very well. We were planning on staying there for quite a while so we thought we should invest in a security system. I saw that ADT had a promotion going on so we called to get some pricing. It all sounded pretty good so we went moved forward from there. Over the phone, the experience was really great. They tacked on some extra perks which was really nice since it was our first time buying a home. During the installation, Morgan was awesome. She went through everything with us and made us feel really comfortable. She took a lot of time to make sure that we had all the things in the right place.

I have ADT in one of my properties but not in the second one. I heard about them from brand recognition and they were the first place I called. I dealt with three different people on the phone and there was pressure for me to do an app before they could give me a final quote. I’m in sales so it’s a turnoff. The technician was nice but I’m not a big fan on how they go in for the bump. To do the remote from my phone, I went from a $27.99 quote to 53 bucks. It seemed a little pricey. I had an $1100 credit and I still had to give the rep 50 bucks more, and he was trying to sell me more than I needed. I didn’t like that. I decided I’m gonna hold off on my second property and I’ll probably look for different avenues for that home. But I am gonna start using the alarm on the property that has it. I don't have any issues with the system but I have issues with the amount of equipment that he was trying to get sold to me. The experience was a lot more than what I had planned on.

The ADT representative explained everything to me and he was awesome. He told me how to work the system and if I had any problems, to give him a call and they would come out and assist me some more if I didn't understand it. I'm learning and it’s turning out good. Once I go in, I have to hit a button to disarm the system and it’s easy. When I leave, I have to hit the home button and I'm given 30 seconds to exit my home.

The technician told me how everything is to be done. What's new to me is the doorbell camera. Everything else I know. ADT is good so far.

Our salesman was a hassle, but the guy that came on to fix everything was great. The salesman completely screwed the thing up and put the wrong doorbell in. My house is too old. So he knew that the doorbell wouldn't work. We couldn't turn it on because of not enough power. A guy, Monty, came out and said, "Hey, salesman took advantage of you. He should have put another camera up and left your Ring doorbell up ‘cause that works great." He fixed it and put another camera on the garage.

I got ADT for safety measures because I'm going through a real bad divorce. The first rep was was okay. The second one was a little bit better. But the third rep really helped me out a lot. The installer was great. He made sure that everything was up and running. He walked me through the system and showed me where he was gonna put everything. He made sure I knew how to run my system and I knew what I was doing with everything. I love my cameras, the alarms on the windows and on the doors, and my alarm outside. If somebody was breaking in, there's a little red or green thing outside. It alerts on my outside too.

The ADT installers hooked up everything well, and everything was well-explained. I like using the app. It’s more convenient.

The guy that came out to do the installation of my ADT system did not finish the job. He didn't even do the doorbell. He didn't have the motion detector. He didn't have everything with him. He said he was gonna go and come back that same week on Saturday the next day, but he never came back. I contacted ADT and they said that somebody will be coming out next week Saturday. I paid the $327 upfront. ADT charged my card way before the installation was done. The guy I spoke with at ADT gave me $20 off for my payment. I don't like that there's no motion detector. What's the point of even having the system if I'm not gonna get any alerts on my phone that people are coming in and out. It wasn't done like how it was supposed to be done. It was just a whole lot of talk and no action.

ADT had a $850 credit coupon so we went with them. The system is wonderful and I am most happy with the doorbell camera. I'm very satisfied with ADT.

The sales rep was a really good person, and he was thorough and complete. He was on top of things and he showed me everything. When the installer came out, he introduced himself and went over the packages, including the extra packages I was looking to get. As he started putting everything in, he told me what he was doing and why he was doing it. He was into it and it was good. Everything’s working great so far. I really like it.

We upgraded our Wi-Fi through AT&T and they had a package. They gave a discount and they connected us to ADT. The gentlemen explained and gave an overview of their system. Then, they scheduled a date to send a representative out to do a install and a full understanding of what the requirements were. It took about a week. The discount was $800 worth of equipment. We don't have a big house but to do the house, it may be another almost $1,000 of equipment. So, that surprised me. Then, the appointment was late and it took the rep about five hours to install. So he was here from 4:00 PM to 9:00 PM, which was kind of odd. But everything got installed and everything works. ADT should make the initial estimate a little bit clearer. The technician that came here seemed like he used some type of spreadsheet to do the initial estimate, which was different than the actual estimate once you put it in. So, it seemed a little confusing.

Yesterday, I called the agent, Ulysses. He's the one who installed my ADT system. I wanted to ask him a few questions and he didn’t answer his call. I left a message but he didn't call me back. He never told me anything about the license. I wanted to know if I need a license for any false alarm. He needs to explain that to me. He also told me he would send me a sign but it's been 10 days and I don't have a sign yet.

There was already an ADT system in the house that we're trying to move into. They had an older system, and we just did a few things. Then my insurance agent told me if I have it, it's supposed to help on our insurance. We just went with what we could afford right now and we're waiting on getting the Wi-Fi in the area and get the upgrade on the security camera and stuff. Having kids, my favorite feature is telling me when they open the door or windows, the chime, 'cause I know when they're running in and out of the house.

I had ADT before. They were more open to my availability even with COVID. The tech was very professional. He wore his mask the entire time. Also, he took his shoes off even though I didn't require him to do that. He was very safe, so I was very pleased with that. I love that I'm able to arm and disarm from my phone. That was a plus for me.

I know a lot of family members and friends that had been going with ADT for years. ADT's been around since I was a kid so I also did some research and looked up that they are one of the number one security system services. My family comes first so I definitely wanted my home protected with one of the best security services around that's why I picked ADT. The guy that came out to install was professional and everything was up to par. He took care of us in my home and I appreciated it. He showed me how to operate the system. This was the first time I've had an ADT system. He showed us tricks on how to arm and disarm the system and how to use the keypad. He went over the basics with us. He was good with demonstrating. He's a good worker.

I called to get AT&T Wi-Fi and AT&T asked me if I wanted to get home security. I just recently purchased a house, and I got a 17-month-old baby. With everything going on, I went ahead and got home security. That all went well. I got all kinds of extras and they were willing to help cover some of the cost. The downside is we're on a tight budget right now, but I talked to a supervisor and she said, “Hey, we can give you a $100 Visa gift card to help cover the installation cost.” I said, “Okay, that'll do a little better.” They did more than enough.

I've known about ADT through a couple of my friends. My friend in Erie just bought a house with his fiancée. They got ADT and they liked it. The big thing with ADT was the smart aspects of it. I am very much into smart technology and automating things. I really liked the fact that ADT had this control app that lets you control different things, like the front lock, the back door lock, the thermostat and even the lights. The big selling point for me was home automation. I like the ease of use, the accessibility of the phone app, the functionality, and the features it has. I like the fact that I can pretty much control the entire system from my phone and I can always and add more to it later on.

We've used ADT at every home we've ever owned. Everything has been fine since the installation. The guy that came and installed ADT was really, really good. He did a good job explaining the plans and working with me. He was here for about four hours. He did a very good job. I've really enjoyed using the phone app. He helped me with that and showed me how to work it from the wall.

When I talked to somebody on the phone, they told me it was gonna be 27.99. But then they were trying to charge me different. It was around 69 and I said, "No." They called the manager and they said it was 27.99. So I got that but there was a surprise. They added another $7 because supposedly, if the alarm goes off, the police doesn't come, a guard comes. Other than that, I'm satisfied so far. The system is doing good. I'm just waiting to see what happens to my $100 gift card.

ADT was misleading. They should be honest with people. Honesty is the best policy. They could improve on being upfront about the cost of things and what's included. I went with them because of their promotion but I'm not happy with the procedure and the price. They lure you out there with $850 worth of equipment then you get a sales rep that puts a little pressure on you to get the stuff. That's when you get into the gist of things and when they break it down, it's not what you anticipated.

The guy did not show me how to change the code on the little keypad. But it ain't no big deal. I got a button and an app.

I've got friends that have installed their own cameras, which were primarily what I wanted. Then, I stumbled onto a website from a click. I received a phone call from ADT and from there, I was told there could be a free consultation. But it was deceiving. We were going over about what to install and I asked if the rep if they just install cameras. They said that I have to get a basic package. I decided to go with it but whoever I talked to gave me the impression that it doesn't make a difference if you get two cameras or 20 cameras. It's gonna be the same thing. They set me up however I want and then it would be just one charge per month. But it's not how they do it.

The guy that came out was very professional. He was very polite and courteous. He explained the system very thoroughly. He went over setting the alarm, taking the alarm off, showing us the pictures, and showing us how to look at the pictures. He went over a whole lot of stuff. I'm going to get the doorbell alarm, but he let us know that it needed to be hardwired. So I have to get an electrician. I have the smartphone app and the remote button. So if we got stuff in our hands, we don't have to worry about pushing numbers.

I was referred by my mom to ADT. She's been with ADT for some years now. Everything went smoothly. The rep updated me on information I didn't even think to ask about. She kinda told me everything that needed to be done. She was very informative. She was even answering questions that I didn't even think to ask ahead of time. I had a good experience with the initial contact. The guy who came out to my home was also very informative. I felt like he listened to my concerns. I don't feel like he was trying to oversell me and a lot of times, you feel like you're being oversold things that you don't necessarily need. I didn't feel that way. I didn't feel like I was being taken advantage of. He helped me get what I needed based on my on budget. The only thing is I thought the monthly bill is pretty high. But other than that, everything was great.

ADT has been around for as long as I've been alive but what got me to choose it was the people who did my inspection. They have a partnership with this company called Porch then Porch called me through ADT and they spoke to me about this offer. Somebody came and talked to me about it and the deal was all right so my husband and I got the system. The installation person that we had used was a real nice and cool guy. However, the alarm that we have on the back door by the kitchen is highly sensitive. Even you're in the kitchen and you close the refrigerator door or the littlest thing, that alarm is always triggering something to go off. We contacted the person who installed it and he said there was nothing they could do about it. He said to move it off the door. But if we move it off the door, the door won't be protected. That back door sensor is the most annoying.

The rep on the phone was good. The guy that came and put it in was very professional. He did a good job. He was here for a while. He installed the pan. We couldn't afford the cameras so we just got the glass alarm and the door. It’s been a good experience so far.

They seemed to have a great rate and the sales team was knowledgeable. It was a pleasant interaction. The guy who came out to install everything listened to what my needs were and made sure that I wasn't given any more than what I needed and wanted. The system appears to be good.

ADT's installation team arrived when we were moving and our stuff was everywhere. The techs came masked and had things on their feet. They were kind and helpful. The team got my system set up quickly. They had to call when everything was set up though and that took a while. Still, everything else was pretty quick. Being with ADT has been a positive experience so far.

When the person from ADT was here, we walked around my house and decided which windows needed more than others and which could be done about anything. I said, "I’m gonna buy equipment, but I’m gonna buy what I really need." He worked with me on that and I got what I needed. Right now, I’m enjoying the system. When I'm ready to shut in for the night, I wanna lock myself in and it says, “System Stay. Leave now.” So the only thing is you're staying in the house, but then the announcer says, “Leave now.” That needs to be tweaked. Overall, my experience went very smoothly. I feel safe. I feel more secure, especially when I'm away from my house, and also, when I'm in my house.

ADT has been a brand name and it’s been up there for a while. I called them and it happened so fast that I didn’t check out the other competitors as far as the pricing and all that stuff. The installer was nice and knowledgeable. He seemed like he knew what he was doing. He went through the system enough for me to understand what to do. I see some buttons in the screen that I don't know what they're about and I don't know if I need to know. But I understand as far as the usage of the system, arming and disarming, and opening doors. I do most of the moves through my phone.

I've had ADT in the past so I stuck with what I know. They didn't tell us about the packages so we weren't totally prepared financially for the downpayment. But other than that, everything's okay. The guy was good. He got there about 9:00-something and he finished up around 1:00-something. He was very thorough, very informative and made sure we knew how to work everything. He was very professional. ADT over a lot of these other brands is more trustworthy but they could reduce the price.

During the process of buying my home, ADT had reached out to me. I went with them because I've heard a lot of great things about them and that they do work with the military very well with deployment situations. The rep was super-nice. I asked a lot of questions and he explained everything down to the micro-bit. He showed me that there were a bunch of different options of what I could do and we went with what I thought was best. I didn't feel like I was being pressured to buy everything that was on the list. I love the system. I don't have the doorbell thing right now but that's something that I'm eventually gonna do in the future. Once I do get Wi-Fi, I will be upgrading my system. I am a single mama-to-be and ADT has made me feel a lot more secure especially being in a neighborhood that I'm not really familiar with. Being here and having the security system lets me sleep peacefully at night.