ADT Reviews

I had Brinks and then ADT bought them out, and it's been a good experience. I have the alarms on my doors and on motion, the one inside, and their service has been great. Anytime I accidentally set the system off and don't get it turned off back on time, they call me. I give them the password and we get it all straightened out. They're a great company that does everything right for me.

I purchased ADT Pulse about 6 months back. After about 2 months one of the sensors stopped working and I have not been able to secure the house since then. I called them and basic troubleshooting didn't help so they said an agent has to visit. I was given an appointment between 8AM-12PM and no sign of anyone showing up until 11.45. At 11.45 I get a call that the technician is running late and he can make it after 2 hrs. ADT will not send someone before 8 AM or after 6PM, even after messing up the appointment. Unfortunately customers also have jobs... Don't we? ADT continues to charge me 56$ per month for a service that I cannot use and that they will not fix. I am about to leave the country for a 3 week vacation leaving my home unsecured!!!

We’ve been with ADT close to three months. We got motion detectors, the glass breaker, cameras and all doors are protected with the entrance on them. The installer was very intelligent and helpful, and a nice person to be around. Our monitor talks to us all day long and they do their job. I feel very comfortable with them. I'm very happy and I would recommend them in a heartbeat, and I've recommended quite a few people.

ADT has been very good. They were professional, they responded to our calls and we haven't had any problems with them. The installers were great and we've been very satisfied with the system. I would recommend it.

I hired ADT seven years ago and there hasn’t been any problems or issues that ever occurred to me to even look for another company. My sister was here when they installed the yard signs, motion sensors and door sensors and everything was fine.

I have been a customer going on 3 years now. I have transferred services after the first year and was not informed that my contract on file would extend another two years. Well, when I did it I never received any noticed about the contract or given a copy of it. This past April ended my contract, however when I called in to make some changes and discontinue service, I was told that my contract now was up in January of 2020. When I asked why and how? I was not given the correct answers to why. Between multiple calls daily (because you cannot speak to one rep since no one have directs numbers) someone was able to provide me both copies of my contract, and to my surprise (not saying names) the rep used my signature from my old contract.

I'm pleasantly surprised that the issue has been resolved quickly. Trechell was able to verify my cancellation call and processed the cancellation on their end. I was told that the credit card payments I disputed were already reversed so I'll follow up with the bank but everything looks good so far. I'm pretty impressed with this support team's quality and speed of service.

I'm a widow so I'm by myself and I love having the security when I'm gone or during nighttime. We started with Brinks back in 1997 and then ADT took over, and ADT's reps have been very smooth. If I accidentally forget and the alarm's set and I was trying to get in the house, they call within a minute to make sure everything's okay.

ADT is worth the money and we've had them for more than 15 years now. I'm very much satisfied with ADT and my interactions with their representatives have always been good. We’re moving right now and we’re gonna have them setup the security alarm on our next property. We're keeping the same package we have right now which includes some extra motion sensors and cameras.

We moved in this house in 2005 and it had another security company that ADT took over. I like ADT very much and I've had them for years. When I accidentally had the alarm go off, ADT contacted me right away. Also, there was one time they came out to fix the alarm because it went off too often. Overall, they're very dependable.

I was looking up ADT since I am considering getting a home security system, until I saw your advertisement at a movie theater. The video showed parents leaving their pets and more concerning CHILDREN home alone while they were able to watch and lock their homes from a remote location. To me, this encourages irresponsible people to adopt this practice.

ADT acquired the company that we had. We had an alarm perimeter set up. We have a smoke detector and we have the buttons for fire help. Their response generally takes within two to three minutes, which is good enough.

This is the third house that I have covered with ADT and everything pretty much runs as it should. In one of my areas, I have a silent alarm that I occasionally set off accidentally and the person who takes those calls is extremely courteous.

ADT had a very nice technician named Taylor. He was very efficient and our interaction went fine. During installation, Taylor answered all my questions. I contacted ADT after that and told them that my sister had some questions because she was in the hospital when the technician installed the system. So, Taylor came back and answered all the extra questions that she had without a problem. I am 82 and I feel more competent since working with ADT. Having a security system that is as efficient as ADT makes me feel that things are going to be all right. And when I arm the system at night, it makes me feel good and secure. I have recommended ADT to others. I've been telling my friend in Michigan who lives out in the country over and over again that she ought to get ADT.

We have ADT here for many years. We got their security and monitoring service plus the motion detectors, the sliding doors, and one window. So far, their service has been excellent and we're very happy with them. They have good people and we always get everything. And if we have any questions, they answer it. They are also very easy to get a hold of.

We've been with ADT since '97 and we got everything we needed like a camera, door, motion and fire stuff. I'm very satisfied with them. If I have any problems, I could always call ‘em or change out a battery. It’s pretty simple. The alarm went off before which might've been by opening the door wrong but at least we knew it works since they responded really fast. I'd recommend them. As a matter of fact, after I got mine, I got my mother one. The biggest advantage is that we had to get ours hardwired so they had to bore holes on the side of the door frames. Now, they’re wireless. Although she has to change her batteries more often, but she’s got that so they didn’t have to go in there and run all these wires. It’s convenient.

We have the smoke alarm and intrusion alarms included in our ADT package. And so far, ADT's service is good and they show up when I ask them to. Their sales reps knew what they were talking about, although I had to tell the installer exactly what I wanted to do since he was trying to put something in there that I didn't want. Also, I wish the cost was a little cheaper. But other than that, my experience with ADT was good and I'm satisfied with them.

I've had ADT for years now and I'm satisfied with the service. The representatives have been fine and just about everything is included in my service package.

The business model for this company is best described as "bait and switch", that is promise one thing but then deliver (and most importantly bill) for something completely different. My experience started with my initial sign up over the phone in which I responded to an advertisement for a monthly rate of $19.99 for one year and $36.99 afterwards and an install fee of $99.99. I asked repeatedly what was included with the $99.99 package but couldn't get a straight answer from the salesperson so I elevated my question to the manager. The manager described a package that was satisfactory, implying that the install rate would include a credit for what I was looking for (e.g. a certain number of windows), but of course it did not. Note that calling ADT generates a hard credit inquiry on your credit report and they won't give you any numbers or meaningful information before (or after) they check your credit.

ADT's sales reps were very professional in dealing with my questions and the installation people were completely professional. Getting the service was a good deal and I haven't had any complaints at all.

A rep from ADT was going door-to-door. He came over and introduced himself, as well as their program. He was a very nice gentleman. He also explained exactly how the system worked as well as what would be covered and what wouldn’t. I had some questions about their system because of the way our house is laid out. We went over that and he explained it very thoroughly. I had gotten the whole package and the installation went quite well. The installer was a very polite and nice guy, too. He took about 1 day to install. But he had to come back one time because they were out of the glass breakage unit when he came over and he had to wait until the next day to get one. Then he went over the whole thing with us and then we went on the internet and did our thing. I've had the system for about three months and I'm 100% satisfied. ADT has been extremely professional.

Install was only bad part. Holes in wall. Only offered a new box to cover up holes when I made a big deal about how a tech should ask you what service you want before they drill holes in the wall. I wanted my service through my telephone line. He installed for cell towers/wireless. Had to remove and I had to repair holes.

For many years, I've had ADT and I was able to use it successfully whenever I needed to use it. And if anyone is considering getting ADT, I'd tell them that I’ve had no problems with the company.

I needed an alarm system and ADT was at the top of the list. I've been using them since about six years ago. They're a very good company and I like that they're very responsive and giving me all the information I need. The alarm has gone off before and the representatives have been very professional. So it makes me feel significantly more comfortable, knowing that I have a company like ADT and that their response time is great, especially in the situation where it might be somebody else other than myself messing it up.

I've been with ADT for at least eight years and the service has been okay. When they raised the rates, I called them and they finally lowered them back to what they were supposed to be. So they raise rates indiscriminately until you call them up and then they raise them back to where they were. There are a lot of different companies out there and people should search for the best price.

We purchased a Ring doorbell alongside our home alarm system. The sales representative and the first technician we worked with were amazing. About 3 months of having our system, we had to change our router, which meant we had to reset our Ring door. Easy fix right? Well I thought so at first, to my surprise one of the small secure screws was stripped when installed, so we couldn't take it off. We tried using electrical tape, purchased new screwdrivers, super glue, a rubber band, you name it, we tried it! Finally to my dismay, I decided to contact ADT to have them send a technician to help. Of course I wanted to avoid that for something so minor, I know they have more urgent things, but with months of trying on your own, there has to be a time to throw in the towel. I spoke to Angela, who had me repeat my attempts not one, not two, but FIVE times to her - each time she responded with, "are you sure there is no one that can help you?"

ADT provides good service. When my mom was living alone, I felt like she needed the ADT system for her protection. An ADT sales rep came out and I expressed to her that I was interested in getting their product for my mom. Our interaction was great and the presentation was very good. She readily came and did what she needed to do. She demonstrated and tested the system as well. We have the basic system that is connected to the landline. Due to my mom's age and health, she now lives with me and I had the system moved to my house. I continued with ADT as it was meeting my needs.

A friend of mine had ADT and I asked her questions about the service and who her contact was. I have security at my business but not here at the house. I decided to make the next step and install security here. Corey came over and showed me what they offer. He was not pushy, which was good. He just showed some things and gave his suggestions. The experience was really great. The installers came right on time, 8 o’clock, on the dot. They showed me what they were gonna be doing and if I'd ask them questions, they were happy to help me.

We are so happy to have our new alarm system. Our tech was Ryan and he was very informative about the products available to us. He was a pleasure to work with on our new install. We feel we got everything we were looking for plus a few things that were suggested to us that we also purchased. Our tech was very respectful and professional working with us to get exactly what we needed. Thank you.

Had Protection One monitoring for years. They apparently merged with ADT. I called the 800 number on my system to cancel service in Dec 2017. In mid May 2018 I decided to re-start service. Had no problem starting service over the phone. I asked if I could cancel again after a few months if I wanted; was told yes, no problem. I asked if there was any penalty, add on charges or surprises if I decided to cancel; was told No.

Great Job, technician was exactly on time, very nice and friendly, he walked through the house with me and explained my house risk room by room, then he did his assessment for each room. I watched a video about the difference in the smoke detectors, we went over his assessment and he explained why he chose what he did on the assessment, we talked about my options, we did the paperwork and he got right to work. I have my 6 year old granddaughter every weekend, she feels very safe and this is the first time she went to her room and played by herself, I usually have to sit in her room with her while she plays. She told me to go in the living room, she wanted to play by herself and to close her door but leave it cracked, I did and she played in her room and she never called me and asked me to sit with her while she played.

I've been with ADT for ten years already and so far, their service has been very good. They've been very clear, concise and easy to understand any time I’d call and have a problem. Once, they had somebody come out and check the system or troubleshoot the actual keypad. And on the little keypad, I was surprised that I have to keep it programmed in order to give an emergency signal if I press on it for any given reason for an immediate sound. But other than that, they’re a good, solid company and people should try them.

I customized what I needed in my ADT package. The installer did a good job and I've been fine with my ADT service so far.

I’ve been with ADT for years. My momma had ADT and when I bought my condo, it was already wired up for ADT. I got a camera. I can see it on my phone and enter my house. I would love to have one put in my backdoor without being charged the extra fee though. That aside, I also have the panic button. ADT has a good service. When the alarm goes off, they notify me right away and the police is here. There’s not a second that goes by. When that alarm goes off, ADT is on their job and that’s what I like about them. They have good customer service too. Even when the guy came out for the installation, he was very nice. He took his time and understood what I was talking about. When I was talking about my issue, he took the initiative to make sure that when he left, everything was working okay for me. He cared about the customer and made sure that I was satisfied. ADT should keep doing what they're doing.

I recently became an ADT customer and part of my contract called for a $100 gift card to be sent to me. A day after the installation, which was completed as expected efficiently and smoothly, I received an email from a third party Mpell certificates, telling me that when I send THEM $4.95 for shipping and handling, they will then send me my Visa gift card. I do not feel I should have to pay a shipping and handling charge to receive what ADT promised me upon sign up with their company.

We have been a loyal commercial customer for 20 years, In 2015 after 39 years of operation we decided to close and sell the business. We called for an equipment change so that we could have a security system without a landline. When the salesperson arrived we advised him that we would be selling and would need to terminate the service after the sale. He said that it would not be a problem and that all ADT would ask is that we give the buyers a recommendation for providing the security system to them. There was a document that stated that we would be responsible for 12 months but then after that time we would be able to terminate the agreement when the property had new owners.

I've had ADT for eight years now and about five months ago, my alarm went off. I got a phone call before the alarm stopped sounding and the rep stayed with me until I had checked out the house and turned the alarm back on. That was a very pleasant experience.

My son and daughter-in-law had ADT with their business and so did my other daughter. The installer did great and everything worked out perfectly as far as the box with the power that stayed on when the rest of the power went off. It's here in my office too, so it worked out very well. The installation took under two hours. I have all the monitors on the back patio door, the kitchen door, and the front door. And I have the motion sensor in my office and in the bedroom. I had it set up to where I could have just the office sensor on while I'm sleeping. I just stay out of that room and everything seems to work fine. Also, I appreciate all the signs I have everywhere. They put up, "Watch out. ADT."

We've been in this house for about 30 years and the ADT alarm system was already here when we moved in. We have the security package from them and their service is fine.

I’ve seen ADT signs around here for years but I have been using them for less than a year. I got the motion sensors, door sensors and the carbon monoxide alarm and when the installation team came, they knew what they were doing and they were good. The system was not much different from the old as far as the panel goes, but they explained things. There were two false alarms and they called in while the shrieking was still going on so, it was fine.

Security Consultant aka Sales rep was polite and professional. Tried to make sales beyond specified needs. Billing was wrong as they charged for cellular installation while my installation was using land phone. Since the installation is done by vendor and not ADT there is always disconnect in communications

Our experience with ADT has been good overall. ADT has been in the house since it was built. And we're just now starting to have some trouble so we're getting ready to call ADT. Our meter has been in there for 18 years, and we're having trouble when we come in to turn it off. We have to keep it up the keys about four times to make it go off.

I've had ADT for so long and I'm satisfied with them. My system’s pretty old and if I have any problems with it, they come by here to get it taken care of. They’ve been very good and everybody has been very nice and very helpful.

I was with another company and ADT bought them out. I have the alarm on the house and on this pendant that I wear too. I call every month and test this pendant thing so I know that they're on the job and guarding me. They're always real nice to me. One time the emergency battery went down and they said it was hidden here in my house. I didn't know where it was since the other company had put it in here, and ADT sent a man out here that found where it was right away.

Installed at a Rental Home for a physically handicapped tenant - The ADT techs install was fine. I did not read the lengthy contract. House was sold yesterday, I was told it takes a month to cancel, that would be July 8th, when my 3yr contract expires August 18th. I owe $78.86 for this privilege. The worst company, the worst policies and the lengthy contract.

My husband recently passed away so to better insurance my safety I found ADT. From the first phone call made to the installation was wonderful. Feeling secure in my home without my husband of 36 years allows me to have peace of mind.

thanks Tréchell to work with me to resolve this issue. i hoped i never had to gave you one start review earlier. at least someone is working hard in ADT company. but i hope ADT change the way of cancellation process to get better satisfied rating. all the best.

I have been with ADT for a couple of years and it’s been very positive having their service. They’ve been there anytime we’ve called out or had a problem. They answered the phone to give us a response. But the thing was--we had problems with our furnace and the fire department’s been out here three times within six weeks for carbon monoxide. In two of those times, it was up in the 100th level. ADT called the fire department and had paramedics here so that everything was prepared. The reason ended up being our water heater and we had to replace that. But ADT had taken care of everything each time and we just had to basically get out of the house. I've used the wireless keychain remote as well and it has been good because you can positively do it outside. We're happy with it.

Requested ADT to start monitoring previously installed equipment on a new house purchase. My daughter was there on site. She was told that they needed an initial payment where she used my credit card to do so. As it turns out, Protect Your Home who does the install for ADT, ending up charging over $1200.00 for the installation. When I challenged this expense, the customer service representative was very rude, and told me that the charge was for additional equipment. I asked what the additional equipment consisted of, and she responded window monitors. $1200.00 for a total of 10 windows?

I've been a ADT Business customer for over 25 years. I have been satisfied with them to this point. They have done several jobs for my friends and family. I recently got rid of my home phone service and now my Safewatch Plus system shows a constant trouble light and I can’t use my alarm system. I contacted ADT and they said they won’t work on my system now because It isn't currently being monitored. I think this is bad business. This is their product and this problem could be easily remedied. I will be forced to go with a new provider and there will be no chance that they will regain a future homeowner on their monitored service at this address. I would think with the increased competition in the alarm business they would be glad to keep every new and old system they have out there.

He was incredibly thoughtful and considerate in making recommendations that truly fit my needs. I was in an incredibly vulnerable state of mind due to a robbery and home invasion and could have been easily taken advantage of by someone led honest. I couldn't be happier.

I live alone so I needed some security. I called ADT and I got the service package with the little camera and the sensor. The installers explained to me how to use the system to make sure I understood everything. Also, the reps have been very helpful. If I make a mistake and open the door, they would call and check to see if everything is okay. The system works perfectly and I've had no problems. ADT is a good company and they're doing a terrific job. A lot of my friends have ADT too.

The technician was very helpful, knowledgeable and friendly. Whomever he called at the main office was exceptionally rude on the phone however. I did find the "sales offer" I received before contacting ADT was misleading and the equipment I did purchase over that "package" was high.

Nice system. The upgrades to the standard items offered added quite a bit to the cost. I expected a $99 system with 3 doors covered and some key fobs and $30 a month. They suggested a $7500 upgrade with a $70 a month. We opted for $1200 upgrade with $40 a month. When it was all added up it came to $52 a month. By then we were too far in to back out and accepted the system.

It was all easy and painless. I didn't know that it would take quite so long for installation so I would inform people when they go to set up installation. Both technicians (one being a trainee) were friendly, patient, knowledgeable. When they left, I only had one mishap and my husband and I figured it out within seconds. It was operator error, not equipment. Would recommend ADT/Protect Your Home.

It was a very smooth switch over to ADT for: 1. Competitive Price. 2. New Equipment. 3. New Technology. 4. Well Known Company in the country. 5. No Hidden Cost at the time of installation. 6. Expecting an excellent service.

We have ADT's alarm system, a fire detection system, and a low-temperature thing, so when we travel, we'll feel quite comfortable that the house won't freeze up. The installation of the system was very smooth and when I had some problems a few years ago, they replaced the parts that were broken. I had good service with ADT but a little bit expensive.

I recognized ADT's name, I liked its reputation and the system was quick and easy to get from them. The house was wired for ADT so it was quick and easy for them to install the system. Then it turns on, I pay a bill and that's that. We've got an ADT sign and a keypad and it works well. I feel protected security-wise and smoke-wise. It's good having it in case the burglar wants to come by and he's like, "Oh, ADT. I think I will go there." Also, a couple of years ago I set off the smoke alarm and I called and told them it wasn't a smoke alarm. I just did it with the oven. They just said "Fine" and they were really nice.

I really like ADT. I've been with them for over 25 years and I'm pleased with them. Otherwise, I would have gotten rid of them before now. There was a time where I had gone up to church and I came back and someone had tried to push the window in to get in, and I have these alarm things in the windows and ADT had called the police evidently. And the person didn’t get a chance to get in. So when I got in from church, I called them back and they notified me. ADT's representatives so far have been nice. They tried to help me with whatever problems that I have. I'm 83 now and I maybe a little tiresome sometimes, but they’ve always been respectful and courteous to me. I had a young man came, Mike, and he checked my cameras outside. There was a big something in the tree and I couldn’t see outside, so he was kind enough to get his ladder off of his truck and get on and he reached up and then take it out for me.

After an account cancellation, I had to pay 3 months of services from the date of cancellation. It is an unfair in business. I had too many phone calls to argue this unfairness. However, ADT ignored it.

ADT was quick and responsive to my call to have my system moved to the new house. Both technicians showed up on time and work diligently to get the job done in a timely manner. When installing the system at the new house Cody was very thorough to make sure all of the sensors still worked and walked through the house to let me know where the highest danger points were and worked with me to plan how to protect the home the best.

Technician was very thorough and detailed oriented. He explained everything very well and in detail and answered all our questions. The only downside was that it took too long and would have been better if explanation was given only on the products we were installing. Customer service is good so far. The whole installation took 30 minutes but the explanation took 4 hours! We are returning customers and feel ADT keeps us safe and secure.

We've been with ADT for a long time and I'm happy with it. So far, the features have been good and I've had technicians come out just to replace batteries. The representatives have been very good and polite too.

ADT was already hooked up to the house when we got here. The security service package that we have includes the motion detector, the smoke detector, and the CO2. We're satisfied with the features that we have currently, so we don’t want any upgrades. So far, I'm very satisfied with the service of ADT. The only time that I had any dealings with the reps was when we had something smoking on the oven and they called to see if everything was okay.

We’ve had ADT for years and we like the features in the service package we have. And everything is working okay. There was one time that the alarm went off due to some bad weather and the reps responded on the spot.

So far, my experience with ADT has been great. Our package includes the entrances and motion features. And we have the satellite, too. The service has been fine so far. ADT's customer service team has been fine and I really liked their promptness when I had to call. I would recommend ADT to folks looking to secure their property.

These guys did everything they were supposed to. However, they need more freedom to be able to tell me, the customer, if I NEED a product instead of just trying to sell me everything. Very friendly service. The technicians did not let me know that they were coming or when they would be there.

I've had ADT for roughly 17 years. They've contacted me in response to an alarm going off and it's been fine. I've also dealt directly with their representatives and overall, I'd recommend them.

Our technician was friendly, professional and knowledgeable. He helped us make the best decisions and get the best coverage on a budget. He was patient, took his time and conveyed a considerable amount of knowledge. Would definitely recommend based on this experience.

When I scheduled my appointment for a repair of the system I was told I have the choice between 8-12 and 12-5. Ok, that's a big time frame, but most places are able to narrow the window a bit the day of service. My air conditioning services does, product delivery from stores do and cable companies all try to help the consumer instead of having them sit around all day. Particularly when schedules are made up of which houses will be serviced first and last for the day. Anyway, I was told ADT cannot give a more specific time of service - not even a 2 or 3 hour window- on the day of service.

Very disappointed with ADT. Been with them for well over 10 years, moved with them into the new house two years ago... Currently going through divorce and need to move. Not sure where I am moving to, as I need to wait for ex to move so I can move within 30 minutes driving time for custody matters. Called to cancel today, and I'm being charge for a 3rd year of service on the new house, even though I've been under contract with them for over 10 years. Nice way to treat your loyal customers ADT, and your customer support staff needs training- Levi was a jerk. Needless to say, you will never regain my service or loyalty again.

Do not go with ADT. They are the epitome of bait and switch con artists and are not the least bit transparent with their sales, service, or promises. After doing quite a bit of research into home security systems I was referred to ADT. After speaking with a sales representative and being completely upfront and honest on my end, the salesperson completely lied about the equipment that would be provided, the cost of the monitoring service, AND even the offer of the referral and gifts cards with their deal.

Signed a three year contract with ADT for protection of my home. Paid each month under the impression my home was protected. Alarm sounded, I was contacted as I wasn't home. I requested law enforcement to go to the premise. Long story short law enforcement was never contacted or dispatched as the contact ADT had listed did not cover my area. My home has been monitored for eight months without any law enforcement coverage or protection. In an actual emergency no law enforcement would have shown up.

I've had ADT for 13 years, and I've been very satisfied with the service. I've gotten calls about alarms going off and their response time has been fairly good. ADT's representatives have all been very professional.

We've been with ADT for over 16 years and we've been very satisfied with their services. We have the sensors and the security pad. We also have yard signs and window stickers. We also expanded the system at one point and added two more window sensors, and they came right out for that. When we had some problems with some batteries, we called and they came right out as well. They've always been very responsive and the installers have always been great. They've been courteous and knowledgeable, and they've taken care of business.

Efficient installation performed by two professionals who explained what they were doing and how it would protect my home as well as how much it will cost to have it installed and monitored. I'm happy with the product and do feel more secure.

James was very prompt and courteous. Explained things very clearly. Treated me with dignity and respect. Although the process was lengthy, I was very impressed with his professionalism. Would recommend him to others. Cleaned up after himself, so I didn't have to do it.

I had my windows cleaned and one window would not lock. Therefore, I couldn't set the alarm for the evening. ADT informed me how to override the system to set the alarm for the night. And the next day they sent a representative who was able to fix the problem.

I have been with ADT for over 12 years now and their reps have been very good. I had to have a technician come here to replace one of our units that was malfunctioning and he was on time and dependable. Also, I like the system’s features very much. The only drawback, however, is, in our particular area, I had to have a landline to connect to ADT as we don't have Verizon or other providers that would use other sources. Still, I would tell a friend to definitely try ADT.

I have had ADT for years now. Recently, they had to alert me. We were not at home, we were going on vacation, and the side door was ajar. They called us and then we got somebody to come and take care of it. They also called the police so they were here. Their reps have been fine, and I'm completely satisfied with how it is going. I know they are not here to guard the house, but they just do the best they can. I would recommend them.

My house was broken into. I saw ADT on TV and I was able to customize my service package when I applied. One time, their guy came out to change one of the units on the window because it was going off by itself. He checked it, put the new one in, tested it again and hit the road. I’ve been with ADT for about 20 years and I’m happy with what they're doing. If a friend would ask me what company I would invite them to, I'd say, "ADT".

My mom had ADT for years. I moved into the house and kept it. The reps at ADT have all been great and the company is great as well. I’d tell my friends to look into ADT.

ADT appeared to set off a false alarm towards the last day of my test week 05/25/2018 at 8:15pm E.S.T. (to not get the police involved, since they would not be called this particular week) to scare me into more business and probably motivate the neighborhood into wanting a system from ADT. At my home the salesman was trying to sell me sensors for the basement windows, I only bought one for the interior basement door. The alarm went off only on that interior basement door. No signs of tampering! Even the neighborhood kids figured that scam out. In billing I am charged a half month bill. No one can justify along with a expected $52.99 advance bill. For almost 40 years I have known ADT has been the #1 security business in all of the U.S.A., why you doing this?

We had an alarm system put in the house and it was by the electric company, Edison. But they decided to get out of business and they referred us to ADT. It's been around 40 years now. Service-wise, everything has been fine. At the time that we purchased the system, ADT just continued to run through the whole thing. We upgraded our security panel and all the window and door sensors.

I'm 70 years old and when we bought this house, I thought that a security system would be an important part of our home security situation. The previous owner said it had a security system, but I don't know who it was with. My wife and I discussed, and I said that if we're gonna get a security system, we should go with an established company that has a long track record and has been providing home security for a long time.

I had my ADT key fob in my pocket and accidentally armed our alarm system. Then when I moved the motion detector out in our shop triggered the alarm. Within minutes the police were there and the proper contacts were called. I called ADT after the event to let them know what happened. The customer service rep was understanding and helpful. Thanks!

I've been with ADT for over 20 years and I've never had any issues. I love the features on the system and the quality of the equipment. Also, their people have always been wonderful. Do your security system with ADT.

ADT's service package is fine, and it is what I want. Wanda says they were more efficient than other companies, too. Their installer had done a good job. The keypad works fine. However, they can make the price lower for the monthly premiums. I have discussed that with them and they cut some of the price down on it because I was retired and on a fixed income. I'd recommend it.

I’ve had ADT since they first started out here in Santa Cruz over 20 years ago. We’ve had a false alarm a couple of times and they’ve handled it fantastically. I called them and told them that the key had stuck but we didn’t get to it in time. And they were able to cancel the call before it reached the fire department. Whoever answers their 800 number has always been helpful.

To say that this has been a horrific experience is a severe understatement. I have NOTHING but trouble with them and I've only had them 5 months. That should tell you something. The installer busted a hole in the wall of the house I literally just moved into - plug it with jelly as if it wasn't a big deal. She didn't even apologize. The equipment was sold to me and here I am 5 months later having to replace sensors. The monitor always tells me something is open even when it isn't. I ordered a carbon meter as well only to learn that she actually installed a regular smoke detector... which was really bad since my furnace was leaking dangerous levels of CO2 into the living area of my elderly parents.

It was great, the tech came and we were leaving to take our kids on a outing and we totally forgot he was coming. He hooked everything up really fast and did a great job. It was much appreciated!! He explained everything to us and got us on our way.

ADT was the service when we bought the house and it seems to be very good. It was all in when we bought the house so all we did was call ADT and have it hooked up. We’ve tested it and the response was good.

We've had a really good experience with ADT and we're very proud to be a customer. We've been with them since 2005, after we've been burglarized, and ever since we got our little yard signs and window stickers, we haven't been bothered. During the installation of the system, the person who came was very congenial. He was knowledgeable and very good in what he was doing. He did the job like he's been doing it for a hundred years. I've only had one other person come out and that was to replace a defective sensor a few months ago and he was also a very good representative. He was very knowledgeable, knew exactly what the problem was and resolved it.

I was going to pay over $2,000 for a security system and over $60 a month for service. The installation date was a week from the date I called. For the week, I got ten calls a day to confirm my installation date. I got a recording saying if I wanted to stop the calls to press a number. I did that. The calls continued. I get a call telling me if I didn't call back my installation date would be cancelled. I called back and confirmed my appointment and asked them to quit calling. They were to install it tomorrow. I got another call today to confirm it. The same woman, Becky who had been calling. I cancelled. They have my email address. I'm getting tons of email. I'm getting tons of letters. Buyer beware that you will be harassed.

I have had ADT for a little over a year and I’m thoroughly satisfied with everything. This is my first time having a security system. I highly recommend this. The customer service from everyone is great and I feel safe in my home. The app for the alarm system is very user-friendly and so easy to use.

ADT has been our security system since 2003. When something goes wrong, I like that I can get somebody to come right away and fix it. Sometimes, the technicians didn't come out for a couple of days, but when they did, their service was very good.

I've been a customer of ADT for 35 years. Our service package included everything but the armed response. Their service has been fine except it takes them a long time to answer the phone a lot of times. But I was very happy with the sales rep I spoke with and the installer was a very nice gentleman as well.

I have received great service from the customer service agent who really understood my concerns all the way to the installer, he was on time and completed everything in about an hour. Walked me through the system and how to use it. I am very grateful to everyone for their assistance.

Never in my life I have dealt with this type of harassment. I finished my three year contract. Then I got a bill for four times my normal monthly bill stating that I was past due. I called to inquire and was told they were now billing quarterly and my bill was past due for the next four months. I canceled my service and the harassment began. I paid for the one month I owed. This was not good enough. I got about 10 phone calls per day even after informing them that I had canceled my service and I was on both the national and state do not call lists. I canceled again! They told me I owed another month! I keep getting phone calls and now I have received a bill for three additional months June-August! I canceled in April!!

My mom was trying to turn off the alarm and was having an issue with one of the keys so the alarm went off. ADT called me immediately to verify that anyone wasn’t trying to get into the house, so I explained the issue and they disregarded the alarm after I gave my password.

My experience with ADT has been very, very good. I’ve had it since 2011, and I’m happy with what I have. ADT sent somebody right out when I needed a battery replacement and when one of my little units needed to be replaced. The technician was very helpful and everything has been working. Any calls that I’ve needed to make, I’ve gotten a prompt response and everything has been handled to my satisfaction.

I've been an ADT customer for 15 years. I heard about them when I moved into my townhouse and I've had a good experience with their customer service reps. The system works okay, and when the alarm goes off, they call the police.

I have no problems as long as ADT is on the job for me. They have responded to every alarm that was set off by me accidentally in a matter of seconds. I rate them the best. I really appreciate those whose keep watch over my person and property.

Have been ADT customer 6 plus yrs. Called to cancel service because of price. Was told that although my contract of 3 yrs was long over, that a clause in the fine print (there are 6 sections, all with fine print) states that no matter how long my 3 yr contract has been fulfilled, that I must give them 30 days notice to terminate, so therefore, I owe them another $57 dollars for another month. Really seems shady to me for a company the size of ADT not to be able to terminate on a couple days notice. Have they not heard of computers? So, I will be checking with the BBB to see if they can help. I know of no one that reads 6 pages of fine print. Buyer, beware.

For my system when I was moving I was told I could take the system to my new location or if my buyer wanted they could continue the service. Truth was they cancelled my service not allowing me to restart it and just wanted $300+ no service. For my Mother's system, she had this for years, then I noticed one day she had no service looking at her monitor. We checked they were taking their money but used some excuse to restart her 3 years. When I informed them she was going into a assisted living facility and did not need the service and cancelled it. There is really nothing worth stealing from her condo, and she needed all her income to go to the ALF. This month they went in and took the monthly fee twice. They had no excuse and I did dispute the charges with her bank. Now they're sending her bills for $300 and $200 for what? Her service is off.

After being convinced by a very pleasant salesperson to change our service from a local service to ADT, and being told it was the same type of payment structure; I tried to cancel my service because I'm moving, only to be told we are actually under a three year contract and will owe the balance. Since I'm not buying a new house or have a place I can transfer the service, four separate customer service people told me "tough luck" and I'll have to pay. "Customer Service" is hardly the correct term to use in this case.

installation was done with efficiency, good instruction and thorough detail. Technician arrived one day after we made inquiry per the internet and since we had been ADT customers 10 years previous, account was given special attention. Signs for advertising our newly purchased, activated alarm system were placed both in front and backyard areas.

New install after home robbery - Everything seemed to go well with the install, and the two guys were very diligent and personable. The only issue I have is about the $100 gift card, in that there is a $4.95 fee to get it, meaning the card is only worth $95.05.

Happy with customer service, but unhappy with the new keypad that does not light up in the dark like the older model. It is a pain to try to turn on and off alarm in the dark as you are searching for a light switch.

ADT is great. I've been using them for years due to their great service. I own two homes and I've got two of their security packages. One is Pulse and the other isn't. The reps have been easy to work with. They contacted me immediately and it was normally because of a robotic vacuum cleaner going off. I forgot that it was on and I opened the garage door, and they contacted me to verify that it was not a bad guy. The IT guys have also come out here because there was something on the panel that needed to be updated and they took care of it.

We've had ADT for 18 years now and our experience with them has been fine. We did an upgrade a couple years ago and we switched to the Pulse system. We're happy with it. The reps were all fine and pleasant as well. Their service has been good.

I really like the ability to check remotely from my phone to make sure my alarm is set when I am away from home. My mom is elderly and comes over when I have people working. She likes that I am able to make sure she sets it when leaving.

Great service! Keep great, friendly and knowledgeable customer service and I will be around, thanks ADT. Too many companies don't offer great service and you do. I also like no hold times and no language barriers, makes it easier when I am so short on time.

Never had any problems with ADT. Always very helpful with the alarm and even when Frontier said it was ADT's fault that our phone did not work, ADT was there to help us out. We appreciate their help. Even though it was Frontier's problem and all the guy did was complain and charged us $90 to complain. Thank you ADT for being there for us. We really do appreciate it!

We got ADT over 10 years ago after we had a break- in at our home. Since then we haven't had any problems, or had to worry about security issues. We feel safe leaving our home to go to work or go on vacation. Thank you ADT.

I haven't had any difficulties with ADT in the nine years that I've had them. They have been reliable.

We've had ADT for 17 years and we've been quite pleased with them. My husband initially called them mostly due to the cost and because they're a large company, and there weren't a lot of security service providers in town at that time. We have ADT's basic security package, one inside camera, and two motion detectors. We have a key fob that we can use to set and deactivate the alarm, and I really like that. It's really convenient, especially when my hands are full. So far, our security equipment has been good. But a few months ago, we contacted ADT to replace the backup battery and my husband dealt with the service technician. After the service, the system has been working and my husband was quite pleased.

Great customer service!! I always get very polite, courteous, and knowledgeable representatives every time that I call in for help. They provide great service and products. I am very happy with my alarm system. ADT is a very good and caring company.

Impossible Contract Terms - DO NOT USE ADT if you think there's any chance you might ever move. You will be trapped and either have to sign yet another 3 year contract plus re-buy equipment or pay over $1K to cancel. Their customer service is horrible and their service is not that great. I would recommend pretty much any company over them at this point. I've never left a negative review for any company ever, but felt so cheated and taken advantage of by this one that it seemed important to notify others.

Two weeks ago we purchased ADT Pulse home security cameras and have them installed. It's quite an investment but having a sixteen-year-old daughter I was excited to get this problem solved. I was promised the camera in the front would pick up any motion and recorded for 30 seconds. It did at first but then stopped. I called ADT and they sent a technician out.

The camera lenses get compromised with insects and a there is a charge to have them cleaned or replaced. Cameras don't record individually which is a problem. Overall pricing is fair. Calling for technical services is good. The system is easily operated for consumers and often upgraded.

I am very pleased with the system and how prompt an alert is posted whenever we forget, and open the door before turning the alarm off. I am also pleased with the ease of access to the alarm system using the Pulse feature on our mobile phones.

We've been with ADT for more than a decade and most of what we've done with respect to service has been outstanding. The reps are very responsive, quick, always courteous and professional in their interactions with me or members of my family. They've been consistently dependable and excellent as far as their ability to provide that sense of security that one would hope to have with a service that protects one's premises and especially family members. I've had many offers to switch but rejected them all because it doesn't seem to be worth it. I'm satisfied with what we're doing. If you can afford ADT's service package, then you should use it.

ADT has been good to work with and they've been able to answer any questions that I had or disable an alarm that went off by mistake efficiently and quickly. I had a recent service call from them. A sensor was obviously broken. They came and replaced it as well as checked all the batteries in the rest of the sensors in the house. They were very thorough. I've been very happy with ADT and it gives me peace of mind.

I feel much safer with my ADT system. Customer service is wonderful. They even came and replaced my batteries on the smoke alarms. I live alone and like the emergency button, I could push if I was not able to call 911.

My alarm went off a few times due to neighbors music, she explained it probably was the vibration. She was great, explained why this happened. We’ve been happy with ADT from the start and actually several friends have also gotten ADT based off our experience.

Luckily we haven't had to test the system in a real emergency yet, but the peace of mind that it gives us is worth it. I would absolutely recommend this service to anyone who wants to know that their home is safe.

I had a hard-wired system that was installed many years prior to becoming an ADT client. After a few system failures and software upgrades, it was obvious that there was a need to convert the contacts to wireless. Two visits were necessary one week apart. Jeff was courteous, helpful and informative. I had 20 windows t\for him to upgrade that day so the time spent was about 3 hours. He was funny and engaging as well. We worked well together, as I found that moment to be the best time to clean my windows for the spring. Of all the times that ADT has visited my home over the years, Jeff was the only tech who wore shoe covers when he entered my home. Major league kudos to all y'all. I've not one complaint. I WILL use and recommend your business.

I'm moving and called ADT to cancel my service. I was told I have 18 months left on my contract and I will have to pay 75% of the fees associated with the remaining contract. That comes to around $700. I'm not moving to a place I can transfer the system, so I simply have to pay this exorbitant amount or deal with the negative impact on my credit score. Completely unethical in my opinion. I will NEVER deal with this company again.

When it was time to replace the battery a free replacement was sent quickly and effortlessly. The instructions that came with the battery were easy to follow. We have never had any problems with the system, such as with false alarms.

I was not confident that I could set the alarm and disarm before the police would come. ADT personnel were caring and supportive with me and now I feel so secure! No more walking into my home fearful if someone was there. I had had someone steal some things before I started using my alarm. I sleep better without fearing someone is in my home! Only alarm alerts is usually me not quite awake or carrying too much in my arms! But even the alerts remind me how safe I am! Thanks ADT!!!

We have always been pleased with ADT. The representatives are always polite and professional! They take care of our reported situations immediately! We have been with them for years and will be for a very long time! Thank you, ADT!

I have been very pleased with the service and experience I have had with ADT. The Pulse App has also been very convenient and has worked very well for me. When I hit the panic button on my remote, ADT called me within a second or two!

The Pulse Application is a source of constant frustration and a SW failure. Better Apps are being designed by Middle School children. After three calls to Support and a Super odors help I was told the problem was actually the way the App “works”!

The response to even accidental alarms are immediate. I have had a security system for years and have always had a service person to come when needed. Thanks for being so attentive and helpful with the last update. Other companies have challenged me for their service but I have refused to change.

I have been very happy with your service. Thank you for protecting my home. Will be doing business with you for years to come. Can a rep call me as I need my Pulse rewired from a remodel and I need to update my payment card.

I'm guessing that I don't always get a good signal because occasionally I'll attempt to disarm my system and it doesn't work the first time. It eventually clears, though, and it doesn't bother me or malfunction (it seems) until the next time.

I’ve had this service more than two years, and I haven’t had any problems with it. In fact, when I set off the alarm by mistake, someone from the service calls immediately. So I know my property is being monitored.

I really like how quick ADT is when it comes to notifying customers of possible emergency situations. Also like the professionalism used everytime I receive a call from customer service or whenever I have a question and I need to contact customer service. I feel very comfortable when I am home and when I leave my home knowing I have ADT for around the clock protection. I recommend ADT to any and everyone that I know, especially those who care about their families, their protection, and their personal belongings.

Was pleased ADT was able to help me by helping me to understand which battery needed replacing. Since I am disabled and can not hold my arms up for very long, the technician gladly help me out by replacing it for me.

I'm happy with ADT. I've had only two issues and got answers or had the issue fixed very quickly. One required a service tech to come out and he was so pleasant. The second, I found my answer on the website. I would recommend them to anyone who is looking for a company to keep you safe. I've never felt safer.

Have always been very comfortable with this service. I also have the emergency button and feel safe. I have never been disappointed in any way. I am alone and depend on this protection. It is upmost in my feeling of living alone.

ADT failed to disclose the $299 additional CHARGE to utilize the "free" camera in their advertisement therefore costing me wasted time for the install and additional charges for reinstallation of my old service after I REFUSED to pay the undisclosed amount of money to do business with ADT.

Our family is protected with ADT. Whenever there is a false alarm, ADT responds immediately. I feel safe knowing that. Thanks ADT for responding to us and ensuring that we are okay. It is greatly appreciated. Keep up the good work.

Your customer representatives are great. Each time we accidentally set off the alarm we are called immediately and their first question is "Are you Okay?" You can tell they are considered about our safety first. We are not given a lecture about setting off the alarm. They are very professional along with being caring.

I don't recall how far back I started, but whenever it was, I am still VERY HAPPY with my ADT service. My wife and I go to sleep knowing our watchdog is there thru out the night. When we are away we don't have to worry, ADT is there and just a phone call away.

A battery on a sensor went bad and I called ADT’s customer service and they helped me change it. They gave me the part number for the battery and I went to replace it myself. We got fairly good service from ADT and I'd recommend them to friends.

We've been with ADT for at least 15 years and I recommend anybody who has not tried ADT to try it. We've got ADT's motion detectors, window sensors and door-entry detectors. We also have the window stickers and the little remote thing that hangs by the bed. We have the hook-up where if the alarm goes off, it goes to ADT via cell phone and not over the landline, which is great.

Initially wanted to inquire about service, ended up with a package that same phone call. Super helpful in hearing my needs and wants, forming an affordable package, and setup was efficient. Everything was explained to me as well as being shown what to do. Pleasant experience that created a peace of mind for my family.

My being secured is the most important thing to me. I work out of town and I want to know my home is secured with a dependable home security system and ADT is the number one choice for me. I can always come home to a safe environment.

I have notified ADT 3 times that the information is not me, it is not my home address or account number but to date I am getting information to my email about another person to my email about their ADT services, each time I am told it is fixed but it isn’t. Just received it again. Same name, account #, same home address but not mine...

Professional accurate service and very helpful in what I was trying to accomplish on my phone call. I also canceled my add-ons and got my app on my cell phone to work which I thought would be harder to get to work and it was easy.

The service representative was very courteous and thorough. He explained everything he did and was creative in taking care of my problem. He was on time and took time to play with my little doggie. He explained how to change the battery in a way that I could understand.

I have had nothing but positive experiences working with ADT. I was able to customize the system to my needs, and the service has been fast and reliable. The equipment is modern, and the response rate from police, when needed, was amazing!

It seems to work well. I will call customer service soon to do a test on my system to make sure they are being alerted if my alarm goes off, but so far I have been happy with its performance. I also like being able to set it using my phone.

Your service professional was superior in every respect. He was on time, efficient and successful in the system updates. Also he was very customer focused. Thank you to him and ADT. Thank you for the years of great service. I'm 100% sold on using my alarm system every day.

Your installer did an excellent job. He was early to our appointment and was focused on doing his job although there were many distractions around him. He set up everything and then explained how to use the website and the app. Excellent job and excellent customer service from the night I placed the order to the end of the install and the system works great. Thank you.

Everything seems easy to use and if I have a problem all it takes is one phone call to get an answer. So far everyone has been very friendly and helpful. They usually give me choices on what I want by giving me the cost of different options.

I really liked the experience from the orientation to the installation of equipment. Also, the other day I had problems turning off the alarm through my phone and called ADT and they helped me immediately. I think they are a company we can trust.

I would recommend ADT to a friend. I have had some false alarms go off and ADT was right there. They contacted me quickly. It was happy to know they will be there in case of a true incident. My experience with ADT customer service is okay as well. They are always there to help.

It was very easy to make appointment. I was reminded about my appointment a couple of days beforehand and was informed on day of service exactly when he would be here. The tech was very nice and professional. The service was finished in a very timely manner.

Again good service over the years. Bills are always right and the price is OK. I would tell others if they are looking for a safe home they should look at ADT. ADT is always on the ball and ready to help if needed.

Our alarm has been tripped a few times accidentally over the years (we’ve had ADT for about 12 years) and they’ve always called right away to verify if emergency services was needed. Thankfully they have not yet been needed, but they call right away.

The last two times the alarm went off accidentally, I did not receive a call from the monitoring agent inquiring if the alarm in fact, was accidentally set-off, or if an intruder had entered the premises. I have not been comfortable since these episodes.

Great service and response with outages from time to time to my visibility and cameras at times do not capture video. Technicians and service desk have always been professional and have provided timely response.

I feel better leaving my home. I live a ways out of town so I don't have the advantage of a Neighborhood Watch. ADT gives me peace of mind. The last time the system was set up by ADT all the wires were outside my home and the system wasn't working. I was paying for a system only I could hear. No one ever called me when the alarm went off. Although the alarm hasn't gone off with the new system, I love that it is wireless. Also I know it is working because I can access it on my cell phone.

I have been a customer for about 20 years. I started in VA and moved to NC 2 years ago and continued my service. The only issue I have is testing my system. I have not mastered that task and plan to call to get assistance.

Have had the same system in my house for 8 years and have only had one issue and a technician came out and found the problem, corrected the problem. Technicians are polite and professional whether it was this instance or when I had the system installed.

I love my ADT system! I recently moved to a new home in South Carolina and needed a new alarm system and my childhood friend Christine from Florida who is a new build team lead for ADT recommended her company's home alarm system. I spoke with Christine who amazed me on her knowledge of the system and what I would need for my own personalized protection. I couldn’t believe that even though we lived states apart (FL to SC) she was still able to set me up flawlessly without any complications. She was very respectful and mindful of my situation and how much I was prepared to spend and could afford each month. She made sure I was happy in every aspect and it felt like she held my hand through a rough time in my life and made me feel safe! I highly respect her work and how she made me feel. I have never experienced a better sales professional.

I am happy with the service that ADT had provided me for the 10-12 years I've had the service. ADT has always been prompt when there's an alarm at my residence. The equipment has been updated on a regular schedule and personnel have always been courteous and professional.

Serviceman was great. I would give him 5 stars. I would recommend him highly. I will tell my friends about ADT>. I had ADT for about 18 years and I'm satisfied. They call immediately if I hit the alarm wrong.

I am very happy with ADT, great customer service, wonderful technicians. They created a system that worked for me and my pets. The monitoring is very affordable and I couldn't imagine my home without them...

It was very easy changing from my home in NY to new home in Florida. I am an ADT customer since 1998. I would recommend ADT to everyone. It doesn't hurt to have the protection, but it does hurt if you don't and something goes wrong.

All went well when I forgot to lock the front door and the wind blew it open. I heard the indoor alarm as I approached and got a call from the ADT center. The agent couldn't have been nicer or more supportive. All went well. Thanks for being there.

Have accidentally set off alarm several times in last 6 months. Received prompt and professional follow-up by an ADT customer service rep. Continues to meet my expectations. Feel comfortable with ADT responsible for family safety. Have previously made positive recommendation of ADT to several neighbors.

Very pleased with the service. When I forgot to turn the alarm off before I go out the back door, they call me to check on me, and if I don't have the phone with me, they call the next person, who checks on me. So far, all is well, I only forgot to turn the alarm off. If it should not be, they would send someone.

The rep I spoke to was very informative with new updates I should consider. Like in-house monitor, outside house monitor and a App to add to my phone to monitor my house when I am away. Also away to lock and unlock doors my home doors.

Temperature and safety security, works well. Have been a customer almost 20 years and have been pleased with the support, updates and availability when help was needed. We also had ADT services in Connecticut prior to our moving with which we were very satisfied.

Never had a problem. When we did, customer service worked with us to resolve quickly. Been with them for 28 years. We will continue to keep ADT and happy knowing that's who most of our neighbors that have an alarm system use also.

I been using ADT for many years and have always been pleased with their excellent service. Keep up the good work!!! I have always been happy with the equipment they provide. If I ever have any problems, they are always there to help me.

Love the alarm system. Gives us a renewed sense of security and safety and with the Ring doorbell it's even better, being able to see and talk to whoever's at the door without opening it! Just an awesome security measure that we really, really like.

Alarm installed. Agent failed to advise us about registration with the city. When found out we were being charged $50 + $400 false alarm response. Got the info and register alarm with the city and paid a total of $450. Tried to reach out to ADT for reimbursement from September 2017. Sending all proper documents many times as of today still no response about finalizing my reimbursement. Customer Service/False Alarm Research Team is HORRIBLE!!!

I have been working with Cat ** for the past couple months and she has been awesome! She is always quick to respond and super friendly. I couldn't ask for a better rep to be working with! I am very pleased with my decision to go with ADT.

Had great experience when we needed battery replaced. Very professional and explained everything. Was on time and very neat. Would recommend them to friends and family. Cannot say enough about ADT. Truly a great company that really cares about customer service.

I recently considered changing home alarm monitoring services. ADT heard my concerns, upgraded features on my system, and I’m very glad to stay as a loyal customer to ADT. The technician sent to my home to upgrade the system was on time, efficient, polite, clean with his work area, and carefully explained any and all details to me.

Always a good experience - thank you. When given a chance, I always recommend ADT to friends and family.

We have been very pleased with the service from ADT over the past 30 years. We will continue to use them in our new residence as we believe ADT provides superior security service and features. Fred **, Sales, was extremely helpful in providing guidance for making decisions appropriate for our situation.

Without a doubt ADT is the company I would recommend for security. They notified us before we knew we had a problem. They sent a technician, who was great. He tested all our equipment and replaced a defective unit. We was planning a trip and ADT finding a problem early kept us from having stress while we were gone.

I am exceptionally pleased with the service and protection I receive from ADT. I am a bit confused as to why I recently had a monthly price increase. Other than that I would recommend ADT as I previously had to family and friends.

I chose ADT based on the company reputation and family experience. Both my grandmother and my parents have an ADT security system. I have had my current system for several years and love it. I rest easier knowing that in an emergency, ADT is there. I travel without worry and love that ADT has an app that I can use to monitor as well as remotely activate my system. ADT's customer service is polite, professional and prompt. I would highly recommend the company to anyone.

Always professional with great customer service. Always recommend service to family & friends. Whenever issues arise I always get called to find out if system is working properly. Representatives always walk you thru problem-solving steps to correct issues at hand.

ADT's telephone response is very quick. This time however, the call from ADT wouldn't come through due to recent issues with my landline. I called ADT on my cell, explained the situation and it was resolved very quickly so that the police were not dispatched. ADT operators are always very reassuring and polite. I feel confident with my safety and would not hesitate to recommend ADT to friends and family. Thanks ADT!

ADT has recently vastly improved their service and the products remain great! They give me great peace of mind. I would highly recommend them for your Home or family - we have it for three families we that we are protecting. The Pulse Portal is invaluable.

As far as the system goes we love it, we always use it and never have to worry about it. It makes sleeping at night more comfortable and when we are away there’s relieve knowing we can check the situation on our mobile device

They contact your cell phone and then your secondary contacts on any disparity occurring at your residence; always checking for safety of you and your residence! This conscientiousness makes me feel very safe! I thereby recommend their services to all who want protection and safety!

Our door to the garage is sensitive to the code and if I try to get out from that door to the garage after keying my code, the siren goes on. Hence I was trying to get rid of this mode for this door and your official told my son that it will cost us close to $80. My son asked for the help on the internet and upon going through the manual on the internet he managed to bypass this code for this door till I get out to the garage and he succeeded. But since the code gets reinstated after 90 secs. I cannot use this door from the garage to get in. But I have decided to get in from our front door and by bypassing I can get out of the door that leads to garage. This is just fine as I am glad my son saved my 80 bucks. I hope i made my point clear to you. It is rather confusing if you do not understand my problem.

I have been an ADT customer this time for 2 years and am very pleased with the alarm system and customer service I have received from ADT. My only issue with ADT is that I continue to receive ads to start up service and I do not understand why I am on that mailing list... But that is ok... I just discard the emails and paper copies when received.

The tech that came was excellent and very professional. He listened to all our concerns and more than met our expectations. We would highly recommend ADT. The support service is excellent. It was easy to set up an appointment and we did not have to wait a long time for the tech to arrive. He also left the work area in clean condition. He also made some suggestions about transferring our service to our new home. He reminded us that we would qualify for $400.00 00 upon transfer of our service. Thanks for all the help in moving our service.

ADT is always very responsive to my need for service and is able to correct any problem with just one visit. I can rely on the quality of the product which gives me peace of mind when we are away. The online call center and service representatives are always very knowledgeable and always are able to address any problems that occur.

ADT is Great. They are there when you need them. Maybe have some upgrades special for your customers. And I do tell all my friends about ADT and most of them have ADT in their homes. Keep up the good work ADT.