ADT Reviews

I received a call or a text from the person that put the whole system in and he was saying I had to make an account through the app to pay for it, even though he told me that the card on file should be taking it out. I thought it was an automatic transaction for the card that I provided with ADT. Besides that, the system's been great. But I've been having a low battery on my camera here and there. Sometimes the low battery alarm will go off for the front door camera, and then two days later, it will say it's fine. I wasn't really concerned with it since it does reset. Everything's fine. I set off the alarm by accident today, so everything's still working. I highly recommend it.

The ADT customer service team's professionalism and friendliness were off the charts. It was all good. The installation was okay. There wasn't much to clean up after.

We heard more good things about ADT and when we signed up with them, we were hoping to get more security with what we talked to the service guy about. But we didn't have the money and we had to get what we could get with what money we had. I like being able to turn the system on and off with our app and our experience with the system has been pretty good overall. It has done everything that we've wanted it to do so far and we want to upgrade as we get more money.

I know ADT better than everybody else. I went with them, and everybody's been great. They were able to do the installation the same day. The installers were really helpful and walked through the whole thing with myself and my boys. It was great. As far as the system, I love that we can program it on our phones. If we forget and we're out of the house, we can still arm or disarm it.

So far, so good. The rep was excellent and the install guy was very professional and nice. I love the response time that ADT has. I already did recommend them to my daughter and she had hers installed too.

ADT's rep was awesome. When he came out, he did an eval then he referred all that I needed and we came to an agreement on everything. Then, he was supposed to come on another day to do the install. But he was a little late on the day of my appointment. It was raining and the weather was kind of terrible, too. So, he come out on another day, installed everything, and everything has been working great since then.

The guy that came to install the system was magnificent. He told me everything, laid out all of his equipment and proceeded to install. It's worked fine ever since. It's simple but it works good. I'm happy with it. I don't really understand how the key fob thing works but I'll get in touch with him and ask.

We're very comfortable with the service for right now. The installation guy was very good. He explained the things well and I like the Ring doorbell. I've told friends I like the service, and I feel safe and secure. I also told them that they should get ADT because they provide a lot of different options and different plans.

I had two guys come by one day and they sold me on the deal for five years. Then they sold out to somebody else, and then they sold to Brinks. I was so dissatisfied with Brinks, and as soon as my contract was up, I went with ADT. Everything's working. I haven't had any alarms go off. It's a little bit cheaper, too. The only thing that I had a gripe about was they said I'd get a $100 card, and I had to go through hoops just to fill out the damn thing to get my $100 card. I still haven't got it.

ADT's customer service team was good and very professional in the way they handled my questions or concerns.

The installer came in here and set up the alarm system for my home. My wife was here during the installation and she said he was a very nice. I like the system. It's good.

I 100% chose ADT because they have the garage door device that ran through the same app as their alarm and cameras. I like the convenience of everything on one app. I went through a third party when I bought the service. They gave me the two grand in-store credit and I had to pay the $99 to lock that deal in. I just got the bare minimum which included the cameras, the garage door and the doorbell or the deadbolt thing. I just bought a house and I put an alarm in. They didn't inform me that I had to pay another $580 upfront on the day of install. Not that I didn't have the money but it would have been nice. $580 is a decent chunk of change for some people.

The sales rep was professional and both the installations I've had in South Carolina and in Florida went well. I had a great experience.

ADT appeared to have had a lot of discounts. But what it all boils down, it was not really that. I’m going to call them because it threw me off budget. Because I save one thing, no cost or no charges, but then there is another. My experience was pretty good. But they advertise one thing and they really do another. That’s the one thing I did not like.

They were not pushy when we initially contacted them but you could tell they were definitely trying to sell you on the product. They definitely handled that well. The installation was good. We ran into a couple issues trying to get something down the wall. But for the most part, it was fine. When we're done paying all the equipment off, we're gonna be buying another camera. I have recommended them to people and they’ve already been in contact with ADT. They’re actually getting their stuff put on at their house.

ADT had a promotion that was going on. I was just trying to get information on it and it sounded okay so I just went along with it. The rep was very informative and patient. They came out and gave me a couple of days to try the system and see if everything was okay. The system is set up and I'm fine with it. When I open up the door, I hear the sound but I don't hear it when I'm in my room. But I haven't set the alarm yet because I'm still not clear on it. I also don't know if that's a part of a package. I have downloaded the app, but I don't know how to navigate that also. I was trying to get it set up on my phone so when the doors would open I would able to get that sound. I just have to really read and look into it and set the alarms.

PG&E connected me with ADT because I purchased a new home. The ADT rep was very nice and he really helped. It was great dealing with him. The installation went good. The installer described what he was offering and the equipment that he brought, and then he did the installation. I'm very satisfied with the features of the security system.

ADT has been in the business a while and they’re as good as any. They were up front with what they told me and the tech that came out for the installation was very knowledgeable. Everything’s working quite well so far. The system is very user-friendly.

I recently had a break-in. Somebody came through our bedroom window while we were sleeping and ransacked one of the bedrooms and they left. That was really scary and I didn't even know they had been here. Now, I feel more secure with ADT. The sales rep was very nice, informative, and answered all my questions. The installation took a little longer than the guy thought, but it went well.

Everything we got wasn't what we were expecting. There was a big misunderstanding with digital security thing. We were mainly looking for outdoor security, like a camera outside. We didn't have Wi-Fi at the time but I was told that we were still gonna get the camera and that they were still gonna put it up. Then whenever we get Wi-Fi, we can go ahead and connect it. But nobody came. They didn't show up with any camera. Then they started telling me that I was gonna have to pay a $200 fee to get that additional camera when they were first telling me that it came free. But whenever the rep came over, he got us a pretty good deal, so we ended up staying with ADT. We like the way that the system is connected to our phone and that we can control it from our phone. We like the sensors on the kids' windows.

I heard about ADT through my work. We get an email with employee discounts. And then, I spoke with a gentleman at ADT and had a great conversation. He was a salesman. At the end of the conversation, I was like, "You know what, you sold me on this. I'm not even gonna look at any other company." However, the package was a bit of a bait-and-switch. I didn't understand completely what I was getting when I agreed for them to come. And then the guy installed everything. I ended up paying a little more. But the features are good. My sense of security has been increased.

I was looking on the web and ADT was in the top five. I liked ADT's ratings. It was the most around in the high 90s. It was a little bit higher than the others. Also, ADT is better, because here, the doors swing outwards. The fire departments and police department will tell you it's very hard to breach a door that swings outwards. Pretty much, the police will use a shotgun to blow the hinges off.

I had a sleepless night. I had an appointment with ADT and told them I gotta do it then. The guy that came out was wonderful. His name was Chris and he was fantastic. He was very knowledgeable. I explained to him what my particular fears were and I don't think he sold me more than I needed. He understood that before I sell my other home, I’m in a sort of a financial limit. He was more than willing to work with me on that and explained to me that later, I could add other things. That was great. Everything was clean and perfect. He also taught me how to use everything.

I got the carbon monoxide and the fire protection and the glass smash device detector. I'm satisfied with the system. Everything is fine right now.

Everything was great with ADT, from the phone call to the person who came and connected everything for us. The installer was thorough and explained all the products and services very well. He worked with us to get the package we really wanted. He gave us an overview of safety protocols and even made a fire escape plan for us. We didn't feel rushed and he had an awesome attitude. I'm very satisfied with ADT.

Overall, I've had nothing but great experience with ADT. The one I spoke to on the phone originally after we bought the home was very informative. He pretty much broke everything down to where I knew everything that I was getting into, what I needed to get, et cetera. He was easy to talk to on the phone. I had the same experience with the technician that came out to do all the work. I didn't have any issues at all. They were also very transparent with me. They were very organized and got to it right away. We didn't have to clean up when they were done. My favorite feature of the system is having the cameras very accessible on the phone, locking the front door from my phone, and setting the alarm and deactivating with the phone.

I've been a USAA member for a while and ADT provided us with a discount. Also, my parents have had ADT before. So, it was a couple of things why we decided on them. The installation went smoothly. The representative was friendly, very straight to the point and got what he was sent for done. He said that he couldn't leave until I could demonstrate that I knew how to work through the panel. He showed me the app too. He had his mask and he kept his distance, so it was a comfortable experience. The best part of the system is that I can access all the information on my phone. So, if I forget to arm it while I'm out, I can always arm it on my phone. I can see what's happening on the doorbell when I'm away from the house. It’s been user-friendly.

I've been trying to get in touch with customer service for about two weeks now. I called to see to get my payment date changed from the 3rd to the 26th but I never got connected. Other than that, my experience with the sales team was excellent. Everything was excellent with the installation. Even when I was talking to them on the phone, everything was good. When I first got the service, everything was good. I like that I could have the app to my phone where I can disarm it when I leave. My family also got the system. I would recommend it to people.

Give ADT a call and have somebody go to your house and talk to you, so you can educate yourself and know more about it. I had an accident in my own home. I needed a security system, so we Googled it and ADT was one of the first things that popped up. The reps were very professional and they answered my questions. I showed them around the house and they provided me with information that I needed. They told me how long they were gonna take and their timing was very accurate.

ADT had a good offer going on, so I decided to go ahead and give them a try. At the time, I was deciding between them and another company, and I reached out to ADT first. When they came out for the installation, they explained everything to me but after that, I wasn't expecting to put out that much money all upfront. I just got the basic plan and everything was installed, but later I started encountering some issues with the system where it kept saying that, “Back door chime not working.” Then it said, “Battery low,” so I tested the battery and it was fine.

We have the wireless button thing which we like and the smartphone app is user-friendly. We went with ADT because they didn't hang up on us when we called and the person on the phone wasn't just trying to sell us the product. They cared about what we needed and didn’t try to sell us things that we didn’t need. The installation went really well. The tech was professional. He brought a trainee with him. We were very impressed about how he was communicating to the trainee what he was doing and why he was doing it. That was a really awesome experience ‘cause sometimes, whenever you have people come and they bring trainees, they talk down to them. It’s very uncomfortable. But he was very patient and the kid really looked like he was enjoying learning so that was a nice thing.

I've had ADT for a really long time and the system that I have is very old. It worked okay and I was able to do the system louder if I wanted to. However, there are creatures breaking in. I wanted my house better secured. I didn't have the protection back in the other rooms and stuff that I needed. Someone could come in through my windows but if they didn't go in the hall, they could get away with it. That's why I wanted it updated.

ADT was offering a free install and a certain dollar amount of items free. The installer was a very nice young man. He seemed to really know what he was doing. And he was able to get everything installed. It took a little longer than I anticipated, but I have really no idea how long it should take. My husband and I both use the smartphone app. ADT was supposed to send me a $100 gift card to cover the installation that I put on my debit card, but I have yet to see that. That is the only disappointment.

When I was setting up with ADT, the rep that I talked to was good. He answered every question that I asked him and kept me informed on the stuff. Then, when the installer came out, he had a mask on, so it was safe. And it took a little over two and a half hours to finish. So far, I like the whole setup. But when I go to my ADT app, it's not letting me see my camera outside. It's telling me to troubleshoot and says, "Unable to connect the camera."

George was my ADT sales guy and he was awesome. I was really pleased with him. The installer also did a great job and he got me hooked up with as much as he could. When I had to have my motion detector moved, their guy helped get me the right phone numbers because I had to call and get the $100 Visa card. I don't have internet to print out forms in my contract so I had to call. They snail-mailed me the forms so I could get my Visa card. They said it would take about two weeks to get to my house. I'll fill everything out ASAP, get it back in the mail, and I should make it okay. But I'm just worried about getting it on time because I have 60 days to get it in and I have to do it through the mail.

We had ADT before. We went with them again. Our system's features are all good.

I feel like on the initial phone call that I made to ADT, not all the information was upfront as far as equipment and equipment that would be installed, and then the cost of it. When the two guys came and sat down and started talking with us, all of a sudden, they presented us with a $3,500 plan. I kinda lost it at that point. I had no idea it could be that expensive. My partner stayed in the room. I left at that point because I needed to cool off. The negotiation continued and the price came down substantially. Then I came back and decided, “Well, we still need to have home security and you're here, so we might as well just go with it.” We had ADT once before, so it's just comparable to our previous experience. We're okay with it.

The ADT rep I spoke with did a good job. He answered all my questions. The installers were very professional.

ADT has been around for many years. They're a big company and they're reputable. I went with them and so far, it's been a good experience. The rep explained what they were offering and I was given the choice of what I wanted. They're not trying to sell you something that you may not be able to afford. The same man did the installation. He demonstrated how everything worked. I don't remember what I have to do to activate the system but he left me with enough brochures where I can pretty well pick it up. However, I didn't realize in the beginning that you had to buy the system. I was under the impression that it was where you had to pay so much per month to have it. But one thing about owning it is if there's a problem, they repair or replace it.

The sales rep was nice. He was very intelligent in what he was doing, putting up everything, and giving me the information on what everything did. I wanted to have protection for my new home I just moved in to and I love the ADT system. We have it on my phone so it’s very easy access to lock the doors and everything else. The performance works well too. However, there was one option that I wanted and I couldn't get it. I don't have any type of wi-fi so I couldn't get something where I can see whatever goes around in my house. That problem's the only thing that I didn't like of it, but other than that, everything's good. This is my first time ever having a security system in my home and it's making me feel protected. I could go to sleep better, knowing that if anything goes wrong in my home or someone tried to break in, the alarm will go off. I feel 100% safe.

I've always heard that ADT is the best so I chose them. The price they told me it was gonna be and the price I paid are completely different but that was my mistake 'cause I should've known that commercials always lie. The guy was very polite. He had the windows all set up. However, it doesn't seem like I'm getting all the notifications. It will tell me when I turn something off but it doesn't send me a notification when I arm it. I'm concerned about those. I was also supposed to get three windows sensors but I only got two. Another thing is they promised me when I paid and got everything that I would get a $100 Visa gift card but I've not received that. That was part of the bargain. But I'm using the system and so far, it seems to be working. I would recommend it to anyone because it's better than nothing. It's better than going unprotected. It does help some because people wouldn't wanna get arrested, pay bail and take that chance.

The ADT reps were really good. The installation went well. The installer was very professional and took his time and did a really good job. Having ADT, I like the level of comfort, the level of security and the feel of security.

I previously had ADT years ago and I was thinking of renewing it, and I did, and I upgraded it with cameras and everything else. I received a lot of emails from ADT. I made an appointment and had an installer come over and we talked about it. He was a very nice gentleman. He was here for quite a while and we talked about the different plans, the different options, if I wanted this, if I wanted that, and so forth. He installed the cameras and went over the app, and which app to use, because when you bring up the app, it has a multitude of ADT applications for Apple. I have Apple. So, he showed me the right one and how to set it up. He replaced the old main box, and he installed a new video doorbell in my front porch, and then he installed a camera in my backyard. He was a very polite and personable young lad.

The installation was really good. The guy was knowledgeable about the gear. He worked with us on the location of the keypad and our options. He whittled it down to what we absolutely needed and what I could get. He was efficient, attentive and experienced. It was a good experience.

We've had some people in the neighborhood that don't live here and we wanted to be careful. We decided on ADT because as a veteran, they offered a discount to me for the equipment. I felt very good about the initial customer service experience. They were knowledgeable and polite so I felt really comfortable with the process of starting, continuing, and getting the product.

I’ve had ADT and this time I've had them for about 3 weeks. The customer service on the phone when I was asking questions was very helpful. They were very professional and friendly, The manager spoke up, stepped up and gave some discounts. The installer was amazing. He was so friendly, so kind, very personable and very efficient. I enjoyed having him here.

I had a good experience with the sales reps. A nice guy came by to install the system and he was really efficient and professional. I enjoyed the experience. I'm satisfied with the system features. ADT is a good company to go with. I’m very satisfied.

My cousin has ADT that's why I went with them. They were great when I was purchasing it. They offered me a $100 Visa card. They told me they were gonna send an email which they did but I'm unable to print off. I'm also still waiting for the camera to get installed. I need to install a camera in front of my house because our whole family go out a lot. That's disappointing but the guy who was doing it, Steven, was so awesome. The system is good. I like it. ADT is a good company.

The guy that came was super nice and super friendly. He was very knowledgeable. Everything was good. I asked a couple questions and some of the same questions a couple different times, but the guy wasn't getting annoyed by that. He answered my same questions over and over again. He was in and out. It was a very enjoyable experience. There was one time that I had to call to ask how to fix an issue and the lady was super nice. Now I know how to fix the system when it does whatever it was doing last time.

ADT was trying to convince me to get what I wanted, but it also came out to a lot. They promised that my system would already include a smoke detector and they also promised to get me sensors on every window. The rep even asked how many windows I had. I have a lot of windows. And their rep said that they would all be included. Then they even promised a $100 gift card. So I signed up.

I got the door sensors and everything put on. But I was supposed to get a key fob from ADT for my wife for free and that never transpired. Other than that, the system is pretty simple to use.

I had ADT before then I switched over to Comcast. But I wasn't happy with Comcast. I had them for 10 years and as they grew, the service weakened. And with the home security, I wanted something I felt was reliable. I switched back to ADT and the rep we had did the sales and the installation. He was here for four hours because we had cameras, a doorbell camera, an indoor camera, a back camera, and the sensors. He was very helpful and we really appreciated the time he spent with us.

I've been with ADT but I haven't used it because I have not even moved in yet. Their customer service rep was good.

ADT had a better deal out of all the security systems. The process of signing up was pretty simple except I found out after the fact it wasn't really ADT, it was Defender. I had to have a service call and ADT does not use the panel that I have anymore. It was just something that Defender still had. It'd be nice to know upfront that you're getting the latest and greatest and not the has-been.

ADT is very good. David installed the system and he was very professional.

I chose ADT for their reputation and the fact that I've seen some other ADT signs in my neighborhood. My experience with them was short and very direct. I'm very satisfied with the quality of what we got and the service. The technician that came and installed everything was very professional, and we were really grateful for that. I haven't used the system for anything, but the fact that it’s there makes me smile.

ADT has been great, but I need to call the rep that installed the system. I'm down here in Alabama where Hurricane Sally hit a little harder and after that, for some reason, I've had a problem with the camera. But I just figured that that was due to the power going in and out. Other than that, the rep who installed the equipment was very professional and very punctual. I left work early to go meet with him and he was there before I was. He was also very knowledgeable and able to answer all my questions. Apparently, it's a newer system and he said they're pushing it but it can be confusing. He set me up with a key fob, placed the camera, and had it hooked up and working. If everybody's like that man, and I'm assuming that ADT only gets the high quality people, I would recommend them. It was a fairly easily process and he was upfront with me about everything.

The sales agent was upfront and the installation guy was superb. He did everything. He was a very nice young man. He was very efficient and completed the job in a day. He has been back out once to fix something and he will be back out again because it's still not resolved. So far, I've had no problems with the system, except for that one zone and I'm having to bypass it at night. It's a little difficult but I'm able to get it done. But I'm not a very computer-literate person, so it's probably operator error on my part. I feel good about having the system. I like being able to set it at night before I go to bed. It makes my sense of security better.

I had a good experience with the sales rep. He answered my questions. The same rep came to do the installation. He took the time to educate us on how to work the system. I was satisfied. It went smooth. I’m very satisfied with the features of the system.

So far, ADT has been good. The guy explained everything he was doing and made sure that was what we wanted. The phone app is one thing I like about the system. Though I've only used it once, it was a good experience.

Everything's good with our Protect Your Home/ADT so far. We first heard about them through PSEG, our electric company. I enjoy the features of our package.

The individual that came out and installed the system was okay. But there was confusion. When I called, I had explained to them my situation. I was talking to the rep and she said, "You could talk to my manager." I talked to the manager and told him my situation. He said, "I can get you a touch screen. I could get you a doorbell camera. I could protect your windows, shatter glass, and all of this is free. You pay $99. I'm gonna send you back $100 Visa card," which I haven't received yet.

I called a few security providers but ADT met my needs as far as the video in the system so I went with them. I like the security lock. It's good to be able to log in and log out, not being home. You can let people in if you're not home and you can monitor so it's cool. My experience was great. I felt confident in the system and I was also confident in the technician who installed it.

I feel protected with the ADT system. When I ordered it, I was told that the system came with all the window protectors and with only one doorbell camera. It came with one key fob and the guy ended up giving us a second one. All doors and all windows were $199 install. Then it only went for 109 when they ran it. But everything was included. We could add more cameras if we wanted to and they would discuss that then. But when I got home, the bill was $1,300. My husband said that it did not include the price of the windows and the window alarm and both doors. I'm not happy at all. It was a bait-and-switch and they got over on us because I wasn't there. I would've gone with a different company.

We have neighbors in the neighborhood that have ADT, and ADT is just ADT. It's been around for a while and it's proven. I spoke with my neighbor and he hadn't had any problems with the services. The rep who came out was great. When he first walked through the door, he was very courteous. In general, he was very descriptive on everything that we could have possibly gotten for the home. He walked the home inside and out. He gave us great options as to what we had and what we ended up buying, and the best place to put these different items in the home to best protect my family.

My wife wanted ADT and she’s enjoying it. She loves it. The rep was great. He explained everything to us and did a real good job. We liked him.

ADT is a security company we're on and so far, I don't have a problem with arming and disarming the system. The tenant in the house had ADT a couple years ago. I didn’t use it before and when I was shopping around, I decided on it because there was a promotion, as they said. In the long end, it wasn't what I thought it was but I still got the service. The equipment is very pricey. It’s way above what I was expecting. I also never claimed the gift card that they sent out to me. I had to go in and download some link and I had to pay some fee. Why do I have to pay money if they're giving it to me? On the other hand, the people I came in contact with that came to the house were absolutely fine. The guy who did the installation was okay. He explained everything before he did them. There was also guy who came to fix the sensor on the door. It was giving him a lot of problems, but he was patiently trying and he eventually fixed it.

Everything went good with the installation. The installer did real good. The week they put the system in, the alarm went off. Somebody had come up on the porch and was at the door. But I couldn't tell on my cellphone what it was. That was the first time anybody has ever tried to get in and the system went off at 4:30 in the morning. I like the system. But I didn't like the way it was represented to us. My husband got a email and it said that if you were a disabled veteran, then the equipment would be put in. The day I called the number that was on there, I paid $105 and the gentleman said it would be all I had to pay. But when they got here to put it in, I had to pay almost $1,100.

ADT got me on the offers they gave me. But in the end, I couldn't use those offers. I wanted the camera system, but I was advised that due to what I already had, which is the Ring system, and putting those cameras in, I would not get the reception that I needed for the camera. Then one of the sensors was not working properly. I had to call them twice on that. The agent hasn't come back but they had me to go through a troubleshoot and I put it back. But so far, it's okay.

ADT has always been around for a long time. I was with a different security company previously and I wanted to try something new that had been around longer. So far, I’m pretty happy with the system. I like the way the new window breaks work. The guy who came out did the installation was really good and informative. They were very helpful and very professional when installing. They also checked to make sure I understood everything. I was very satisfied.

I have some friends at work that have the ADT system so I asked them about it. This company has been here forever and there was nothing I didn't know. Everything has been good with their service so far. Their people came the day they were supposed to come and they did the work. They then explained everything so I like it. The system is working and the remote is pretty nice. We tried to buy another phone so we could put the app on both phones at the same time. We'll be doing that pretty soon. On the whole, I recommend this service because it's good.

ADT has a good reputation. The promotion was a good amount of money off of the install, and some free equipment. It was a better company. We have some friends that have gone with small, local home security companies but I would rather just have more of a larger chain that's more well-connected. I called, spoke with one lady, and I talked to her manager and helped me get what I needed. That all went fine. Also, the installation guy was awesome. He was a really good guy and he did a good job with everything. He was here for quite a while but that’s just part of it. That's how long it takes. We’ve been happy with ADT.

We had the system installed. And then, we had it uninstalled because the first guy, who I found out was an authorized ADT, had elaborate fees and told me that the ADT system that was already installed in the house was obsolete, especially the panel. There were also nice, small, unintrusive window guards and sensors. They weren’t noticeable so much. He said he had never seen anything that old so he ripped everything that worked even though when I made the call to make the appointment, the girl on the call said that my stuff was fine. I should be good and that I should just have to put in a camera.

The installer did what he had to do. He also wore a mask. Since having ADT, I like that I am able to know what's going on as well as when the door is still open, when the door opens, and when the door closes. I'm also able to arm and disarm my system through my phone with the app.

When we originally got our system, there weren't very many choices. Since we purchased this new home, we just continued with ADT because we felt comfortable with them. But I have an issue with them. Whenever I tried to call, everybody blames everything on COVID-19, but we're still in the customer service business. And we have technology strong enough now that people can work from home and answer phones and everything else. Also, their service answering a phone is terrible. We have the basic security with the doors and motion. Our only problem is it seems like whenever we open a door, the machine will say back door is open and our front door is open, and the alarm would be very loud. It doesn't need be that loud. Other than that, it's simple to use.

I had an alarm system when I was younger but I feel like ADT is pretty well-known. I was moving to a new home and it was kind of offered to me with one of the providers I was working with. Everyone has been really nice. They try to inform the consumer of what they need in their home and provide general information about what it means to have not only an alarm system but to protect your home in general. I learned a lot during the process about fire safety and other things that I wouldn't have even considered at the time.

I use ADT in my work setting, so I've been familiar with it for a while. They also had the best comparable rate. We got the basic alarm system. We wanted a little bit more when it came to the doorbell camera. We were going for the whole Smart Home thing. But unfortunately, we do not have the internet so we weren't able to get it. That was the only disappointment for us. But they were very prompt in getting here and getting it installed.

ADT has some type of promotional deal going on and I decided to sign up with them. The installation took a while but it was fine. Still, all the features that I wanted, I wasn't able to afford. I'm being budget conscious and they were expensive. But the technician showed me how to use certain features or how to make changes and the system's functionality has been good. Since the equipment got installed, I have a little bit more confidence in what I have here and I feel that my house is going to be taken care of.

I had ADT years ago and I let them go because the service was not good. When I called for service, nobody ever showed up so I got somebody else. The same thing happened so I thought of going back and see what ADT could do. When I cancelled before, I had to turn around and pay them for the whole three-year contract. This is what I'm scared of because if anything is to happen, I don't know if they can help me with the service. I don't expect to have a problem but sometimes equipment doesn't work. They told me I have 60 days to cancel but I don't really wanna do that ‘cause then I gotta find somebody else. I hope that they do what they are supposed to do. When I call, I get service within a day or so, especially with the equipment not working properly because there's no sense of having a piece of equipment that’s not working properly.

ADT is good. The rep was good too. They told me everything. Everything is working fine.

I went online because my old service was out of service and it didn't have anybody to repair it. That was how I found ADT. The technician did everything the way he should promptly. He was courteous and everything's good with him. I'm happy with the system. It's doing what it's supposed to do. The features are more than what I had before and I could've had fewer things to do with it but I couldn't find anybody locally that was good. Before, I didn't have to pay anything each month after I've had it installed. Now, I'm paying ADT about 150-something bucks a month. Nevertheless, I'm very pleased.

Two guys came out to install our ADT system. It went really well except there was a connection issue with the ADT like the devices weren’t connecting because it was so smoky out. It was no fault of theirs. They were very polite and nice. They were able to run my cords, so far, very cleanly, and making sure it was exactly what I needed and what I wanted. They're planning on coming back out once I get AT&T out here so they can finish my camera installation.

I was tickled that ADT called. I had a home security system 15 years ago but I had a bad experience with the provider at that time. So, I didn't use ADT for a long time. Then, I chose to go back with ADT again, and I've got an issue. I called but they hung up on me. I couldn't get any assistance. I called three times, and they wouldn't help me. I want my garage covered. I cannot see my driveway. What I wanted was when somebody pulled up from my driveway, a beeper will go off and let me know somebody pulled in. I have a camera now but nobody has answer about getting acknowledgment of some kind. I’m not satisfied with ADT at all. If I don't get this corrected, they can come get their equipment.

When they came out to install the system, they put the door frames on but I didn't see the tech putting anything on my windows. But they were very professional. They did what they got to do and cleaned-up after themselves. They did a good job. But my front door camera is going down already. The lady said they gonna come next Monday. But it shouldn't be taking long for somebody to come to your house and check on these cameras. I don't appreciate that. I spent all this money to get them. The next thing I know, she said it's gonna be the next Monday. I thought that's a bunch of crap. Somebody should be coming out there now to get it taken care of. I don't like my cameras being out when I'm not at home. I spent all this money to make sure my house is secure when I'm out of town.

ADT has a good reputation. I've seen the stickers on other doors. I used to go into many different homes cleaning chimneys. So, I knew what I wanted. The installer knew what he was doing, wore a mask, and explained things well about what he would offer, even though it was his first day back from his honeymoon. The system is easy to use. I like the fact that it’s hooked in to my cellphone. What I enjoy the most is I can turn the lights on before I get home after dark. And I can lock and unlock it with the cellphone too. I like leaving, going out on the back porch and then closing everything up rather than using the control panel. But yesterday, I was glad the control panel was there because there was a power failure, so I had to come in with the key and then use my code to let the alarm know that I'm a good guy.

I got my system back and all the features are different since the last time I had it. The system is great. I can't wait to add the door lock. I'm upgrading to the home automation at the end of the month. I would recommend ADT. That's why I fought so hard to get my account back with them.

My patient had Spectrum home security. When they shut that off, we had to start looking for somebody else. We went with ADT because the service was very quick. They also had good pricing. We have been having some connectivity issues with the backyard camera but the website they gave me is easy to use and it usually pops it back up online. Other than that, everything else is great. The system is very simple to use and it's not overly sensitive so it doesn't give us too many false alarms.

After putting my information in, ADT called me within the same day. They spent a lot of time on the phone with me and did some explaining. They also gave me some discounts on the product. The rep answered all of my questions. Then, I learned more about it once the actual installer came. He was very thorough in his explanations and he was patient with me as I decided what I wanted. He was also very quick in installing. He was great. So far, the system seems good. It feels so much better to know that if anyone's entering, I would be warned, and that it's also looked over when I'm not here. Also, if there was a fire or carbon monoxide, I would be notified and fire trucks would be notified too.

ADT is the cheapest security system and I recommend it. Their rep was really nice. He explained to me everything and he even put the alarm in Spanish. The system is okay. It's very easy to set and unset. But I already have two problems and because of my work and nobody is at my house, they're gonna come until the 15th to fix it.

ADT was already in the home that we just bought. Some of the equipment was outdated, but they were here in this location. Also, ADT is at other locations in this complex that we're living in. I work third shift. And the ADT guy came while I was supposed to be sleeping. We weren't aware that the appointment was gonna take that long. I set it up to where I was gonna be home. The touchpad monitor and smoke detectors should be done on a separate phone or online conversation where I could see a better representation of what that product could do but not with this guy standing in my house when I was supposed to be sleeping. He was a good guy.

It was a little sales-y when I talked to the ADT sales agent on the phone. They didn't wanna give too much information as far as what was included in the package and what the pricing was. They said they just need to set up the appointment and when the guy comes out to my house, we can go over that stuff. But I work in retail so I get it. The tech that came out to the house went over the details that they didn't go over on the phone. Also, the install was great and the installer was very thorough in explaining everything. The system works perfectly for what I need it for.

There was an alarm system on the home when we bought it but wasn't activated. We thought it was ADT so we called them. We had ADT installed and that went fairly well. The guy was pretty cool and he had his PPE. He seemed really likable and his communication was good. He was also willing to work with us. It wasn't just cut-and-dried. He showed us how to do it and went over everything. He worked with us a couple of times then he got the system done for us.

My home inspection company contacted me about a discount that they were offering with ADT. For what was included and the discount with our home insurance, the system was at a really good price. The agent I worked with was thorough and informative. The system has been great thus far. If I go somewhere, I know my home will be protected. I'll definitely recommend ADT to friends going forward. They would appreciate the price, equipment and installation process for sure.

I searched Google for ADT offers, and Protect Your Home was the one that popped up regionally for me. Every other time I looked at them, all the offers and pricing were the same. There wasn't a lot of market shopping to be done between the different providers for ADT. As far as ADT over other security systems from other companies, they had a better offer with the equipment and the pricing for that.

I had many questions for ADT's installer and he answered all of them. However, I never received the $100 gift card they said I would get. Still, I've been enjoying my system so far. The phone app is great and I've been able to see everything from my phone.

I had ADT for a long time when I had my own house before. Now I’m renting a house and I wanna protect my home and chose ADT. I just wanted the minimum payment every month. I saw something at 37.99 online and told the sales rep about it. The rep told me that I could start with that and that they would provide me with everything that I need as long as I sign up and become their customer. So, I did that. When I called customer service to schedule to set the alarm up, they provided me all these things and said they would put the sensor on all the windows.

Everything went perfectly with the individual that came out to install. It's very clear expectations set. It was very easy to understand why he was recommending certain things. He was very flexible with the changes that we wanted to make. With ADT, every inch of my house is covered. It's easy to sleep at night. It's way above expectations. I had been with a competitor and it was below expectations.

Where I live at, Comcast was charging me too much and this lady across the way got a DISH. I then signed up with ADT and their reps were nice. The system is very easy to use as well.

The ADT sales reps were very good and the installer was a very nice and professional young man. I feel a little bit safer now having the system. Everything has been good.

ADT's rep did a good job. The installer was cool. He had done a good job as well. The only thing is whenever we try to arm the system like when we’re leaving, it goes off when you open the door. So, that ain’t cool. Also, they’re kind of expensive but the system is protecting my wife. It's user-friendly, too.

The cameras were free installation, but the hookup was still the same price as the installation. The rep explained to me either you would pay the same amount, which was 400 bucks for the device, or you would pay 400 bucks for the service to get it started. That just wasn't clear, but it was fine. I had some other cameras and the rep let me know some other alternatives since that wasn't really in my budget at that point.

I just moved into a new house so I knew I was going to call ADT anyway because I was a previous client from many years ago. Buying a new home, I thought of receiving advertisements, plus I have an associate perk where it also said something about an installation special. The sales representative was great. She gave me enough information. And then, the installer was awesome. I gave him a nice tip. He was really good. He was very patient and explained everything further to me. I like the system. The only thing that keeps happening is when it's windy, my garage door would keep chiming and saying “Garage door! Garage door!” But I already called and spoke to someone and they were very nice, too. But there is not a whole lot I can do about that. Everything is good.

The young man did a really good job. He was real personable, explained what was going on and asked questions where I wanted to put things. He helped me out a lot. I like the security of having the system and being able to leave my house and know that nobody's gonna break in. However, one of my cameras went down. It stopped working on me.

I saw the advertisement and called ADT. They had a nice package so that's what made me choose them. Also, almost every sign in the new neighborhood has it so I figured it was good. I picked the package at $27 a month. When the guy first came in, he said he was gonna go around the house to see what I needed. He came back and said that I pay $1,000 that day. I didn't like that at all. I picked a package where I had already sent the money requested. For him to come in and talk about $1,000 upset me. I thought he had already put the stuff in but he hadn't. If I called ADT and I asked for this, whenever the person comes, that's what he should install. Other than that, there was no problem. They worked that out. Instead of 27, we're doing 36. ADT is still a good company and a good business.

I spoke to a couple of different people. I also received the brochure in the mail welcoming new neighbors. So, I called on that. Afterwards, I was told that all I needed to do was have the present system changed over in my name. I called back and had that done. But the guy came out and he put in a new system. He said the other one was too old. He went over the system, gave me the brochure and showed me how it works, waited until it got put in, then tried out a couple of times to make sure I could operate it, and showed me how it worked on my phone. It just went right on, too. That was a breeze. When my alarm went off a couple of times, I texted the tech, he took care of it, and he called me back and let me know it was fixed.

With ADT, I liked the convenience and processing. The convenience of the hours worked out for me. Also, I'm 100% satisfied with the features. I find it easy to use the system because we downloaded the app on our phones, so we can set it and shut it off coming in from the driveway or wherever. It's fairly new and we're still learning. But so far, so good.

I’ve seen an ad for ADT and their ad was the best as far as how much equipment you got for free. They handled my account pretty good. The guy who came and installed the system was professional and very knowledgeable. He told me exactly how the system worked. He knew what he was talking about.

ADT's phone rep flat out lied to me and that that pissed me off a lot. ADT should be more up front about its cost. People expect to pay for things but lying about the cost just alienates them from customers. The gentleman who came out to do the installation was very professional and did a very nice job. I was very happy with him. I feel secure with their system and I'm glad I got it. However, lying is still a big deal to me.

My husband's gone three weeks at a time and I was nagging him that he had to do something as I'm here with four kids. I have weapons in my home, however, I would least likely like to shoot someone. So, he called ADT, then they called me and we ended up getting their security system. But the guy I talked to over the phone sucked. He told us that it was all going to cost $100 and since my husband wanted to get it done, he wanted to do it that Friday. But I got smacked with a $35 overdraft fee for that. The guy who came out for the installation was great though. He got lost coming to my house, but I didn't know I had to pay him again. So, I had to put it on my credit card. But he was fantastic and he should be selling for ADT, not the guy who did it to me.

A lot of my neighbors in the new neighborhood that I was moving in had ADT signs. I was always kinda curious about ADT so I gave them a call and I felt a little bit more secure with them. The representative that came out was very professional and the equipment is very nice. ADT is a very reputable and professional company and if you can afford to have the system, it's a very good system to have. However, I wound up cancelling it because of a little bit more price competitive system that we came across that had some of the same features. The monthly fee was a lot less.

My mom's been with ADT for a really long time. The experiences that she's had have been pretty seamless. I just got my own home so this is my first alarm system and I went with what was working. I liked what I was set up with in terms of the price, the convenience and the accessibility of it. It’s pretty much what they walked me through. It’s exactly what the system is. I haven't had any problems using it so I like it. I feel 10 times better since having it.

The guy was extremely good. He explained everything. With ADT, we feel safer about leaving the house. We feel comfortable about having them and we're satisfied. They've done everything we've asked for.

When we had our inspection done, they gave us this Porch membership, and then we were referred to ADT through that. But we did not know it was a third party ADT thing, so we thought we were working directly with ADT. Turned out it was Protect Your Home. We didn't know that when we signed up. The contractor was very nice. I got things that I needed. I got my front doorbell camera, but half the time, the sound doesn't work. The tech hasn't finished his install. When we called ADT to figure out all the stuff they needed to do, we found out they did it incorrectly. ADT told us to keep our equipment in the old house and then leave it all there. And then when we got to the new house, they said, “You need to bring all your equipment with you.” So, we were very irritated. We've been told many different things.

Everything has been going very well with ADT. The sales rep was very good and the installation went quickly. I had the system installed a little over a week ago.

I read reviews and the ADT reviews are good. We got the system and so far, it's fine. We turn it on every night and turn it off in the morning.

Things are going fine with our ADT system. The guy who installed it was very nice and showed us the breaks, if the windows are broken, and the motion detector. Right now, I like the doorbell that we have because it's loud.I can still hear it over the oxygen tank which is extra loud, and I appreciate that. We’re supposed to get the doorbell where we can see the video when people come in and out. The installer offered to come and install that for us once we get the doorbell that we need.

My transaction with ADT's reps went pretty smoothly. But during the installation, I didn't feel like they were really forthcoming with the price. It ended up being expensive, which was not something that I was thinking it was going to be that much. But in the initial conversation on the phone, they were saying it was going to be a $99 installation. And then there were thousands of dollars for them to put in the actual system. It's been a while since we used them and I know it didn't cost that much last time. I kept asking how much were the things on the phone and I didn't really get a good answer. They just kept saying the technician could talk to me about that when he was here.

Steve and Jacob did the installation and they were good. They were really thorough. They asked if we preferred them to wear a mask, and they kept their six-foot distance. When they explained the system to us, they did it kinda from a distance. So that was appreciated. We like the little remote. We like that you can arm from outside or by the door.

I was getting estimates and one of the reps from another company assumed right upfront that I wanted to get their system. They wanted to charge me $2,000 for some equipment and I didn't like the fact that they wanted to tell me what I wanted and they didn't wanna just talk to me. I then checked with ADT and the guy didn't try to assume what I needed. He did a great job. He tried to ask good questions and he tried to make sure he explained how things worked, so I appreciated that part. I like the app where I can just arm or disarm as I’m leaving or coming home. I also like the door camera in the front.

ADT's sales rep was very good. The installer came in and introduced himself because I forgot he was coming. He showed me what I was getting and he said, "Gonna start installing," and he did and he informed us. I felt real good about the features in my package. The only thing is I thought I was gonna get billed a month later from when the system was installed. They went in beforehand. So, I guess that explains why we haven't received the $100 gift card. The person that introduced me to them was supposed to receive one too. We haven't received it I guess because when they went in to take the money out, it wasn't there. I was supposed to have changed the account. I've been trying to get them and I can't get ahold to them. I was on hold forever each time.

Protect Your Home ADT was already here in the home when I purchased it so I decided to go with them. They were professional when I reached out over the phone. Then, the installer came, he installed, and he was professional. Also, he kept his mask on the entire time. For some reason, the alarm has gone off every day. But it seems to be when my mailman comes. I don't know if his bag hits the door or what. Other than that, I use the app and it's convenient.

The sales team was great. They were very informative. It was just a lot of changes from the person over the phone and the person in-person. They told me that I needed to pay $100 to start off so I paid that. I waited for the person to come, which they did. He set up the system, but my house is still under construction. So we weren't able to put the door sound and everything else on the doors and the windows. He ended up telling me about the package and he said it was a one payment of $560. It's called Defenders Installation. I told him that was a lot of money. He only talked to me about the 59.99 package. He didn't offer the other packages. It was very hectic that day and I ended up agreeing to buy one camera and getting three for free for the price point. But I supposed to already have received a free camera with the first salesperson that I spoke with over the phone. Right now, I have no cameras installed.

ADT seemed like it might've been easy to deal with, but it's not. It drives me crazy trying to keep up with the codes and how to get the door closed before the alarm goes off. I didn't realize it was gonna be that complicated. But I like picking your own code. I also like that it's easy to shut it off once if it goes off, and you don't want it to. Right now, my son's been here with me trying to help me get used to it. Now, I'm getting used to it. 'Cause at first, it was going off every time I turn around. But I think I'm gonna like it.

I've known about ADT for a very long time, but I never considered getting ADT security until I actually moved into the area that I live in. Their sales agent was super nice. He was really informative and super cool. He answered all of my questions. He even told me, “Since you're military, I'll try to hook you up with a deal.” The installation experience was really nice. The guy who came out was pretty patient. I had a friend over that just would not shut up. He was talking the installer's ear off, but the installer was super patient, super cool and did not seem to mind my friend at all. Then, he explained to me how to work the little buttons on my key fob, he showed me how to use the little pen pad and he got the little door sensors installed for me, which was super cool.

I reached a contractor and I thought I was calling ADT. They gave me a plan that they could do for this particular house I needed to put it on. It was a lot of upfront money that they could give me to put in a system and I couldn't make a decision at that time for various reasons. I had several companies in mind and then, ADT called me a couple of more times wanting the appointment. I told the rep I couldn't at that time because I wasn't at that location. They finally called me back and they said they could make an appointment and then, I could just decide.

The ADT advertisement and what they've installed are two different things. They will tell you so many things that you will get for free in their advertisement. Then when we requested them to come and install the system, they said that I could only get this much and I would have to pay for all of those things. So it’s not really a fair game. I was not really satisfied but then they called their supervisor saying that he could give me something but I would have to take it. Otherwise, it would make the house unsecured. So, it’s creating more fear and then trying to sell it. That should not happen. Also, I was in rush at the time so I just selected them.

The installer was very informative and helpful. He explained the features in the system very well. I'm not completely done with my remodel yet so I don't have it 100% done. I just have kind of the bare minimum. I just have devices on all of my exterior doors that monitor status if its open or closed but so far, so good. The rep was nice but it was a little misleading telling me I was gonna get all the stuff for $27 a month but it was $80 a month for a $3,000 worth of equipment purchase. If I would have known that was the case, I wouldn't have even made an appointment for a service tech to come out and give me an estimate.

I had a bad experience with the previous company that I had. So I decided to go with another company and I ended up going with ADT. The guy that came out here and put in all the devices. He had to take the other system out and put in the ADT system. But he left everything on my table. Other than that, he did everything that we asked him to do. He also talked to his boss, and they were supposed to pay off the other company. But I'm having a problem with that. The previous company expects me to pay them everything I owe them and I don't have money.

ADT was already in the house that I began renting. Everything in my service package was good. I like the cameras the best. I’d recommend ADT to my friends. I'd tell them they’ve been good. It was easy.

I had my equipment installed and we're trying to work out as far as the headaches with it right now. The installer put in these glass sensors, but they don't tell you that with any kind of noise, the sensors can go off. So, you can't sit in your house, have it armed, and watch TV. I tried to call them about it and I thought I'd get a real person, but I had to go through a long menu. Then I found out when I talked to some human being that the earliest they could get anybody out here was a week later. That's not acceptable and I expect better for what I'm paying. I paid $1,000 for this system and almost 50 bucks a month, then I got to go through a menu as if I'm dealing with some local yokel. So, I had made them give me an emergency number that I can call to talk to a human right away.

The sales reps were knowledgeable. Everything is working okay with what was installed. I had no problems with anything.

ADT's representative took a long time installing my equipment and I didn't like it. I lost work for one day. He said it would take one or two hours but it took nine hours to install one modem and the alarms on the front door and garage door. They also messed up my account order. When I first talked to them, they said they were going to give me the back door, a shutter door, the front door, and all the windows. But when they came out, they talked in a different way. And they said the payment was low, but that was not the case. I’m not happy with them at all.

ADT had a fast response. I like the alarm system and how quickly it is activated if I do something wrong, which is a good thing. I am an old woman so I tend to learn slowly. A couple of weeks before I signed up for ADT, I checked out ConsumerAffairs briefly because I compared ADT to three other local companies. ADT out came on top.

When you do a search, ADT comes up as the best so I went with the best. My executive assistant dealt with the sales rep. I came on for a few minutes just to verify a few things, but it was quite pleasant. The installer was a good guy. He was professional, got the job done and gave good advice. ADT advertised that they were the best, and they performed as if they were. I had an outstanding experience.

The sales process was quick and accurate. It was great customer service. ADT is the best company to go through.

When I bought my home, my home inspection had somebody from ADT call me, but I wasn't ready to get an alarm then because we had to pay upfront and I had just bought the house. My little brother had got ADT about a month before we did. He got a really good deal where he didn't have to pay upfront, so that was what kind of encouraged me to call back in. Unfortunately, that deal was not available for me, but I still went ahead and got the alarm system.

Their plan was better suited to what I was looking for. They also had an app and the online version, which I preferred over some of the other companies. The sales agent wasn't demanding and pressuring. He explained a lot of the questions I had. It went pretty well. I like the features in my package. It was a perfect compromise and plan for what I was looking for. I didn't go for the over the top and I didn’t go for the minimum, and they were able to accommodate the specs I wanted and they explained everything. So far, everything has been working great. It's pretty flawless. The notifications are amazing. They come through. I have a little bit more peace of mind because when I leave the house and something happens, I'll be notified on my phone and I get all these alerts. So it's definitely a lot easier to leave the house now.

The guy who came out was very informative. He explained ADT and walked me through what it was. It's been a pleasant experience.

I have ADT with my business too, and I don't have any problem with the service. So that was one of the driving factors for me to get it again. The sales process and the installation were good, but I still haven't gotten any information about my gift card. Also, for me, there should be a couple more accessories that come along with it for their system. They should have a chime doorbell that could interlink with it.

The guy that came here was very nice and he was training somebody. But the guy that was training didn't do something right. I wouldn't him go out by himself. He didn't know what he was doing. The other guy didn't go back and check. They did a great job, though. They were very nice and they put everything up that they said they would. I like the system because a lot of times I'm here by myself and my older son will text me to say I forgot to set the alarm. Then he set it right from his phone. The only thing is that I upgraded my internet because it takes so long to load the pictures but it still takes long to load the pictures.

I was looking online for some protection company. An ad came and then I sent an email and ADT called me. I was looking for information to find if there is somebody could satisfy my need. I spoke with Apple and she explained to me and she made me feel very secure. But it was a complete lie. I didn't know it was a lie. When the technician came, they asked her and the technician installed the thing and I told him that Apple said he could check for me what I needed to be checked. But he told me no and that he didn't do that. I explained to Apple my concern about my ex and she told me that the technician would be able to tell me that. But the technician was not able to tell me that. He told me that I would be able to check if somebody come in or not. My ex is an engineer electronic and even if he could get in, there is a recording of when I turn on and off the system. So I was okay with that.

Everything's fine with ADT. I like the convenience of the cell phone, turning it on and off using the mobile app. The sales rep was really good. The installer was very informative and step-by-step told me what he was doing, and cleaned up his mess behind him.

Everybody from ADT was super professional and my experience with them was really easy. Their representatives were very knowledgeable. They came out and they were very respectable and nice about our house, especially with Coronavirus. They explained all the different tiers that ADT had and how we could do upgrades. He was really good. We didn't get the fully upgraded version ‘cause we didn't quite have enough money for it yet. We just bought a new house. But as we get a little bit more and as we're living there, we're definitely upgrading and getting more things. My husband would forget his head if it wasn't attached. He doesn't remember anything. So it's really nice to be able to check on my phone if he has set the alarm when he leaves the house. If he forgets to do it, then I can set it on my phone.

My main concern is to signal my front door because I have a two-year old son. I want to be aware whenever he will step out or open the front door, and ADT has helped with that. But the thing is I underutilize the system because I'm using it only for that. I don't take the time to arm the system when I go out or when I'm home. Also, they were supposed to send me a $100 rebate but I never got it. But the system has never failed me. Whenever the door opens, it gives me the fair warning that I need. It's been a good experience.

A girlfriend of mine has ADT already for about seven and a half years. I was at her house and saw the thing and I was telling her and she said, “Why don’t you call ADT? I’ve had them for seven and a half years and I'm fine.” So that's why I called. I had some problems with the doorbell. It kept discharging. Then I called their rep and he came and he said, “I don't know why it’s discharging.” Then he figured it out by looking at something that's in the closet. He said it's only 14 volts and he said the doorbell requires 16 to 20. So he said, “You just need to get another one of those things so the voltage is higher." We did and took care of that. He came by and he checked it and he said, “Everything is okay.” I'm satisfied with ADT. I'm happy. I feel fine with it and I feel very secure.

I had ADT before. I got it again and I've been in touch with both their reps. They have been really good. They came when they were supposed to and came back and rehooked it. It was quick and they were friendly. Don installed the system and he made sure that everything was thorough. I called customer service a couple of times to try to navigate around the website and they were pretty cool.

The installation with ADT didn’t go well at all. The sensor fell off two hours after installation when I was away. They received an alarm and they called the police, and it was nothing. The next day, I went back to the house and the sensor fell to the floor. I realized it was just very flimsy double-sided tape. I'm surprised that this is standard practice. I called them again and then they said they couldn't come out there to reinstall it until a week later. I said that I was not paying for something that doesn't work. So, I called the technician himself back, thinking that it may be easier for him to just pop back in to reinstall it. He said yes but it took him three days later to make it back. He promised that when he goes back, he's gonna install it with silicone and seal it. He didn't. He went back and brought another double-sided tape. He said it's stronger. I was extremely unhappy about it because it's very hot in California and things fall down because it expands.

The installer from ADT did a nice job. He wore a mask, and he was informative. He gave me information that I thought was appropriate in trying to understand it. I've had ADT years ago, and then I had another one, and then I've decided to go back to ADT. The other one cancelled, so I need somebody, and I decided to go back to ADT. I'm enjoying everything except, right now, the camera inside the house is not functioning. Unfortunately, I'm not there to unplug it and plug it in and so forth. So, it's not working.

The ADT rep did not explain everything to me. A lot of the stuff was left out. I have no complete understanding of what was going on, and then how to use it. I really wanted to cancel the service, but I waited too long. I feel like I was lied to to get me to join ADT. I'm disappointed.

I had Vivint before and I got rid of them. I had ADT before, so I went back to them. I was only dissatisfied with the amount of money ADT took out at one time, especially it's COVID-19 and I have bills to pay. They were selfish, taking $300, plus the 49 something a month. That's almost $1,600 a month for four months. But as far as the service, the installation, I don't have any issues. I love that part. One thing that Vivint had that ADT didn't have is when I leave home, normally, if I go out the front door, it would chime on my phone. Also, I can look and see that my brother is leaving the house or if he's bringing someone in my house. ADT doesn't do that and I don't like that part.