ADT Reviews

We are very pleased with ADT! The peace we have knowing that we have them available 24/7, is very reassuring. Sometimes our alarm will go off before we can stop it. ADT will call right away to see about the situation! Thank you ADT!

I have been an ADT customer for over 30 years in multiple cities. I always get prompt, qualified service with no problems or hassles. I have recommended ADT to several friends and family members and they have been pleased also.

We feel so much safer having the ADT service and really we don't live in a bad neighborhood - it's just for peace of mind. ADT customer service reps are very friendly and you get calls right away if your alarm is set off. I've done it by accident twice now. Great price, great service, I'd definitely recommend!

I have been a customer for many years and have always received excellent service. Whenever we have called for assistance customer support has always been helpful, professional and courteous. My system has work great since it was installed. I would definitely recommend ADT to friends.

ADT came out and installed the alarm and camera, everything has been working fine with no problems. The Technician did good work, clean up after himself, check all the equipment and went over with me on how to use it properly.

I have found that ADT has done every thing that they promised. This has made us feel safe knowing we are secure and our property is protected from break-ins. If the alarm goes off we are call in a very short time. The service is outstanding for the price knowing the someone is watching you home.

Alarm kept beeping with trouble codes appearing on the screen. New battery had been ordered and installed by customer who left one wire unconnected to the battery. Technician came as scheduled and promptly determined that a loose wire was responsible

We are pleased with our unit/service. We have not had our system that long, but we are pleased with it so far. We would recommend this service to our friends and family. I have been spreading the word about ADT.

Love it. You are helpful, prompt, informative, reasonably priced and give us peace of mind!! I see more and more ADT signs in our neighborhood. Safety and security weigh heavily in today’s world and ADT is a key helper in relief of worries and sleepless nights!

I am disabled and needed access to my home via an additional door which would require resetting the keypad and allowing the alarm extra time before sounding. I asked for a three minute delay on one door and another door to remain at the present setting. I called ADT and spoke with a very courteous and helpful lady (Skyler ?) who in turn directed me to the appropriate division. After explaining what I needed, an appointment was made and a gentleman came to my home to service the keypad. And he appeared at the appointed time and called when he was on his way. He identified himself and began his work immediately, after donning protective covers for his shoes. He was courteous, knowledgeable and careful. He worked in a seamless fashion identifying what measures to take and did not waste a minute. He make the changes to the keypad and also reattached a loose sensor. I am completely satisfied with his work and his demeanor. Thanks, ADT serviceman and service center!

The cameras are not as controllable as expected in order to adjust the motion. Didn’t know we had to pay extra for the ring doorbell camera and motion on a monthly basis to keep all the features we started out with.

I love ADT and knowing that they are on top of it even when we accidentally set it off. With the break-ins we had prior to having ADT, I feel safe and secure in my home again. I would highly recommend to anyone that owns a home.

I've only had the service a month or so. 4/2, we started getting errors that would set off the alarm, but no call from ADT. 4/3, we went to bed. The alarm kept going off saying the front door was open. I couldn't get Pulse to connect. I manually cut off the alarm and went back to bed. It went off again. Around midnight, I called ADT. The lady was very nice and apologetic. We tried to go through the troubleshooting. She wasn't getting a signal and still didn't after unplugging and restarting test. As instructed, I went to the transmitter. It was dark showing no power to the transmitter. The lady promised a service tech would call to set up an appointment within 24 hours. I went back to bed. The alarm kept going off!!! I got up again and called again. That lady said to power it down and leave it unplugged. I did and was finally able to go to sleep.

I did receive a call to make sure everything was okay, although it was automated. Would have liked an actual person. At least they were aware that the alarm went off. I do feel safe with ADT. I would recommend ADT to friends & Family.

I’ve had ADT (Brinks) for over 15 yrs & have had wonderful experiences. They are friendly, very prompt & very professional whenever I’ve had to contact them or they contact me. I feel extremely safe having ADT. Thank you for such good service.

The installation tech was GREAT! Courteous and diligent and accomplished all that I requested. My system was upgraded to Pulse and he installed 3 cameras and a Ring doorbell and also install a cell data antenna for the alarm. He also showed me how to operate the system options.

ADT does a very good job monitoring our home security system. The customer service is friendly and always makes sure they answer any concerns that I may have. They are willing to walk me through processes to ensure my system is working properly and quick with repair requests.

ADT has made me more relaxed about travel. Not worried about the house when away. More at ease! I would love to get a discount for being a long time customer. Sometimes you have nice offers for new customers and the current ones can't take advantage of.

I would recommend to a friend. I've been with ADT for many years and I am happy with the system, their mobile app and the monthly fee. The mobile app works well and is easy to operate. Technical support is great and available 24/7.

ADT has always been responded whenever I hit the wrong button, or a power outage. I have been very satisfied with their service. The remote that sets the alarm has come in very handy, I would like to have a backup but they are a little expensive.

My service technician was friendly and professional. No issues. I like the service. I would recommend the service to my family and friends. Do you offer a discount for customer loyalty? I had Brinks before ADT took over. I recently upgraded and added the monitored smoke detector.

I have had to call the 800 number a few times and they are always helpful, polite and I never get put on hold. It's also always a human that answers. I haven't had any problems with my system and it's super easy to use.

ADT has provided very good service. Always very friendly and courteous when my smoke alarm goes off. They are always right there when I call. I was able to add to my system with minimal cost. My insurance discount paid for the install within a few months.

I had an unusual question and the people answering the phone did not stop (talked to 3 of them) until I had the answer. They were absolutely charming and would not quit until they felt I was satisfied. I wish that I had written down their names.

We have had excellent customer service. Whenever there has been an error, on our part, no one made us feel bad and usually made us smile. Knowing Mom was never alone when she lived by herself made us very happy. Thank you.

I am very happy with my new service. Greg was friendly and knowledgeable. I had to call at a later date and ask how to change the code and the person on the line was friendly and explained the procedure clearly. I like the door makes noise when it opens.

When I moved into my home, my security system was from Brink's. Brink's then gave my contract to some other company and then ADT bought it. I’ve been with ADT through their affiliates since 1999. Their reps have been very cooperative and helpful. We have four pets, so, when we leave, we always have the motion sensor off. A couple of weeks ago, I had gone to the vet and my wife was still here. She had some problems with arthritis in her fingers. She pressed the motion off button and left. Then, I got a call that the alarm has gone off. ADT let me know and they notified the authorities. When I got home from the vet, a man came rushing over. There were already two cop cars here. So, they did what they’re supposed to do and what we’re paying for them to do. I was very happy with that and if it happens at night, I have no problems.

Billing procedure was complicated and unclear but the overall service and system is working well. It appears that charges have been put on my credit card without a good explanation for the charge. I have to call the billing department to clear it up.

The woman who called was very professional and inquired as to my safety. I assured her there was no problem, simply a mistake. She inquired several times to be sure there were no problems. I'm sure she could tell from my voice that I was not upset or in great fear of being attacked.

All ADT technologies are working every day to meet my needs. I would recommend ADT SECURITY SYSTEMS over all other systems for its technical reliability and monitoring services. All components are definitely user-friendly and I haven’t experienced any problems. Go with ADT and know your system is always reliable.

Do not use ADT! They use third party sellers to promote their products and they do not hold these third party sellers accountable for what they say. If you had asked me a few days ago how I liked ADT, I would have given them 5 stars. I like the system features and the install was great. However, when I bought the ADT system, I was promised a $100 Visa Gift card as part of the package. I find out now when trying to collect on it that I am required to send in a cashier's check or money order for $4.95 to get my $100. That's a cost of at least $10 to get the $100. Plus it takes at least 6-8 weeks to get the money. According to many complaints on the web it typically takes much, much longer and some people say they never got it. Finally, if you don't fill out the form within 30 days, you are no longer eligible.

We have had service with ADT over four months and are very unhappy with the recent events that are making us chose to leave your company and being told that we can’t have our money back. In November of 2017 we had sales rep Jackson ** come to our home and present what you all had to offer us. One of big questions for us was there going to an issue with us moving and being able to take everything that we just agreed upon with us. He clearly stated, "No, ADT will gladly take all your equipment with you and reinstall at your new address no issues."

Provides sense of security with professional staff and tries to stay ahead of the would be thieves and means of circumventing alarm systems. Equipment is reliable and battery lasts a long time. ADT provides state of the art equipment. Process to test the system is quick and easy. I highly recommend the system which is a good value for the price.

I been with ADT for over 10 years now. I have nothing but good things to say about the company. I feel safe and secure that ADT is always monitoring my home and very excited about the NEW Pulse feature. We use the Pulse app for just about everything now. Keep up the good work! Thanks for keeping us safe.

They have responded to my service calls and twice have called me when I came home and opened the garage and exited out the back door which has a sensor to tell me the alarm went off. I apologized for my mistake and pressed the disarm button on my key fob.

We have been using ADT for almost 15 years now and have recently upgraded our system. They are very reliable and helpful. We feel very safe with our system. They are very quick to call us if anything out of the ordinary comes up.

I have been a customer for many years. Now that ADT offers more functions I wanted to take advantage of them. I had additional equipment installed. The arranging was a pleasant experience, the work was quick and neat, and everything works as expected.

I called regarding which kind of battery was needed to put into my handheld alarm. The male agent told me I would not need one for 5 years. He also asked for my code and when I could not remember it, I asked if it was a name or word. He said it was a word, which threw me off more, as I usually choose a pets name. He offered to send me the answer and he did. The code was my pet's name. I could not help but compare this agent with a previous one, a male also, who was outstanding in his efforts to help me.

ADT offers top-notch service in all areas. I recommend them to all my clients who are in business or are homeowners. I have had them service my home account for 25 years. I have never had any problems with their service or techs coming to work on the system.

We have two ADT installations and have had fine experiences with them both. When a signal was sent to ADT we were contacted immediately and the situation was discussed and the dispatching of the police was prompt and effective. The final review indicated that the signal was likely related to a power surge at the home and unrelated to any invasive force.

When issues have arisen with our alarm system, ADT has been very responsive! Always surprised how quickly we get a call with a false alarm on our part. Have had service for over 10 years! Feel good value for the cost.

Excellent service excellent alarm company very happy with the pricing the installer was phenomenal!!! I would highly recommend this alarm company to all my friends! This alarm makes me feel safe especially when you can work it from your phone and see what doors are open who’s been in. It’s just overall wonderful.

We are pleased with our service from ADT. The Technician and customer service is friendly and helpful. Our new Pulse system is the latest system and we satisfied with the system. In the future we may add more features if we can get some discounts.

It is always a pleasure to come home and be home knowing my home and family are safe with our ADT Alarm system. My husband had the system installed to give me peace of mind, but he is also enjoying the security we feel with ADT.

I turned on the alarm as I usually do when I leave the house forgetting that I had house guests. Of course, when they got up the alarm went off. ADT called and was able to help them by canceling the police who were likely on the way to the house. Thank you for responding quickly.

I have been very pleased with my system. I have not had one problem with it and I we have had it for I'm guessing over 5 years. I love knowing that no one is going to enter our home unwanted without that alarm going off. And the police are literally only blocks away. Talk about peace of mind. I couldn't have that without ADT! Thanks!

I would recommend ADT to family and friends. I have had the service for many years now. If I ever had a problem, the agent is always helpful. I really appreciate the customer service. I've had offers from other companies, but I prefer to stick with whom I know & can trust.

We are very happy with ADT service. Their telephone monitoring service is very timely and they call within a minute or two of any violation. The employees are very polite and professional and we enjoy dealing with them when they call or we call with a question. Thanks!

My wife and I really enjoy our ADT Security system. It works all the time and it is also very affordable. We feel that our home is protected by the best security system. Thank you for keeping your app up to date also.

I have been a customer of ADT for about eight years and I am very satisfied with the company and would refer anyone interested in obtaining such services to contact ADT first. I have the Pulse system and on rare occasions when service needed their technicians were right there!

I called to check if there was a lower monthly rate. Customer service informed me that there were no specials at this time. I was not happy with the answer since I feel that there are other security companies that charge less for the monthly service.

I was very unhappy with the technician and he was trying to sell me more than your advertisement. Selling me stuff that I did not need and I told him to take all the equipment out of my home. Then he got a supervisor and I was able to negotiate the deal on my needs.

We have ADT in two homes and really enjoy the service and ADT Pulse. The salespeople as well as the techs are just the best. Both the salespeople and the techs have gone out of their way to make our experience in dealing with ADT absolutely perfect.

I was at church when my alarm started for glass breakage. Thus, you could not get in touch with me. You promptly sent the police to investigate. I do not know what caused the alarm, but appreciate your taking care of the problem.

System has been in place for 23 years and has proven reliable and provided us with confidence our home is protected. Continuous and quick acting monitoring by the watch staff is very professional and always helpful. Using the Pulse System is very useful for remote monitoring when traveling away from home.

Yes - Exceedingly so. You folks, particularly those of you in technical support, are attentive, effective, and expedient. Just nine months ago, we moved from a 'Protection One' property to our existing home - which we completely remodeled. (We had you put in a top-of-the-line system - including Ring doorbell & cameras.)... The difference in service level, system sophistication, technical support expertise, innovative systems, etc is PHENOMENAL. Keep up the great work.

After moving into our home, we saw an ad on the TV with Danny White for an ADT system. I thought everything was reasonable and called to get the system and had it installed. Since the installation, and entering the subsequent contract which we have no issue with, we have received multiple mailers for ADT systems with more options/equipment for lower prices (including one that is less than HALF of what we are paying). My wife and I are frustrated every time we receive a mailer for a system that is better than what we currently have for less than we are paying.

Taylor was very knowledgeable and customer focused. If I would have a future question or concern with my system I would want to speak with Taylor again... She was that awesome. I would recommend ADT and Taylor to a friend.

Great service, professional employees, great value, super fast service, great equipment, I’m really recommend ADT. The value they offer, compared to other companies is unbelievable, every time the equipment need maintenance, they are there no charge.

Excellent product anytime I needed service has been fixed properly on first try. Would highly recommend ADT to friends and family. I have great peace of mind with my ADT system. Even though I live in a quiet neighborhood still is must to have the system.

Installer was early, knew what he was doing and explained it as he went along. Should us how to use the system and left no mess when he was done. Dont know what else to say. Would highly recommend ADT to anyone who needs a security system

Very good except I was told I would get 2 - 100$ gift cards and have not received them and can get no one to give me a straight answer. I called ADT and Safe Streets. The service was great both on the phone and in person.

I returned from 2 weeks out of the country to discover my alarm had been activated in my absence. To avoid unwanted international charges, my smartphone was only set to access free wi-fi for emails. Upon return I immediately saw that ADT had made notifications to my landline and cellular voicemails and not getting a response had sent local law enforcement to check my home. Fortunately, it appears to have been only a window sensor problem, a combination of a weak battery and the window not being completely latched before I left and probably reacting to wind. Glad it was not a real burglary, but satisfied that proper actions were taken.

Although I rarely use my alarm system, the service has been beneficial in many ways. I've mistakenly hit the panic button once and ADT was texting, emailing and calling at the same time. I would definitely recommend ADT to anyone especially due to the customer service and response time.

We have a second home in Florida and recently had system upgraded to Pulse. After a technical issue which was resolved with a second visit we are pleased with system and technician which resolved issue. Keep up the good work.

The system works as advertised and supplies security for our home. We receive alerts when any door is opened. If anyone enters the home without permission, the alarm sends a sound, and I receive an email with the door identified plus the date and time of the alert. My telephone application allows me to activate the camera to see activity in my home when I am away.

The tech that came to our house was amazing! He showed us how everything worked and answered all questions that we had. Customer service was great! We did not feel pressured to get anything that we did not want and we were able to see all products that we could use in our new home.

Telephone Contact is always prompt in response to an alert from sensors in my home. Associates are courteous, well mannered and listen to what I have to say. The only reason for 4 stars instead of five is that the sensors in my home will often give false alarms.

Quick and professional. They explained the procedures and demonstrated the operation of the system so that we could understand it. They left the premises in clean condition and did not disturb the household. We would gladly recommend ADT to other households.

Everything is great -- thank you. We have had ADT for 15+ years and it has always been a great service. Response time is quick and efficient. I would recommend ADT to anyone else. Thank you so very much... Keep up the good work!!

My family is happy with the ADT Security system installed in our home. It gives us peace of mind knowing that we have a proven layer of protection for our investments. In the few times our alarm system has been activated and we've been contacted by service representatives, they have handled themselves with proficiency and professionalism. We would recommend ADT to anyone who wants professional security and service.

ADT contacted me when my alarm went off. I was gone for the day. I was told where the motion detector was located that activated the alarm. Fortunately, no one was in the home. Must have been a battery issue.

We have a long relationship with ADT and have always received excellent service. We are completely satisfied with the service received from ADT. Thanks Our experience with ADT is from 1992. Support via telephone have always been outstanding. Technical staff from ADT visiting my home for installations and maintenance have always been outstanding.

My security system was down for about a year due to a mistake by their technician. I complained but no one fixed it. I paid for 6 months without service then stopped paying. They finally sent a technician who fixed the system. Many phone calls and emails got nothing done except I was hung up on twice and treated rudely 3 other times. ADT insisted that I pay for the time my system did not work. I told them I would pay now starting with the time the system was fixed and they said I must also pay for the downtime. I told them to discontinue my service and they also refused. They just keep sending me bills and threatening to report me to credit bureaus. I have an excellent credit rating and will just write an explanation with my credit history rather than be bullied by the thugs at ADT. This company is the most unprofessionally run I have ever encountered.

Professional, Courteous, Honest, Thorough. Didn’t at all rush through the job. Didn’t try to push unnecessary stuff on us. Ran into a problem but called to make sure the installation was done correctly so we weren’t stuck with half done work that would need an another appointment. When you have to take 1/2day off work in order to be at home for the appointment time it can get costly.

Alarm Went off and they immediately called me. I always feel protected with ADT. Everyone is very helpful when they answer the phone and very nice. I would highly recommend this company ADT to all my friends and family. We have been with them for several years.

Everyone from the initial consultation over the phone to the installation was great, professional, and knowledgeable. The ADT app is very easy to use and I like the comfort of knowing I am protected when I'm home alone, which is often.

I have had ADT for a few years now, and having it makes me feel safe. The alarm system has some options as to how I set it, and it is easy to set. I have had to have the battery changed, and someone came out to do it within a good frame of time. Thank you, ADT, for your good service.

I called ADT twice to check on how to disarm the alarm as the floors were to be refinished and windows open at night. I was told ADT WOULD PUT IT ON TEST AND THAT WOULD PREVENT THE ALARM FROM GOING OFF. Well that didn't happen. Apparently that was false information. The alarm did go off and luckily I was in contact with the realtor and floor refinished. How uninformed people responding to your questions are is probably something that impacts ratings for customer service.

I am very pleased with my service from ADT. I would recommend friends and family to get their security with this company. They are always friendly and kind whenever we communicate. The reps are very knowledgeable when it comes to recommending the best product for the customer. Thank you ADT for your prompt service and attention to detail.

In the time that I have had service with ADT, I have had no issues. The rates are reasonable. The system works great, the customer service is excellent. I always feel safe, knowing that my home and my family are in good hands.

I was very pleased with the response to an "alarm" after the recent storm. ADT sent ALL the emergency services to our house in response to a concern. It was a false alarm... The buttons on the keypad were stuck. ADT changed the keyboard immediately. This was in contrast to a fire we had Five years ago, when ADT DID NOT respond at all to a fire at the residence and we lost it. The reps are more alert to the signals than before.

We have been ADT customers for over 12 years and we see very happy with them. When the alarm goes off they are very quick to call to make sure everything is alright. Would definitely recommend them to friends and family.

I was quick to call ADT to let you know it was in error that my guest pushed the panic button not realizing what it was. At the same time while I was on the phone with ADT an agent from ADT called. Glad we got the alarm stopped because I did not want to have the police sent out unnecessarily and did not want to be charged for it.

I am very pleased with ADT services. On the initial visit to my home the technician showed on time. He was very professional and knowledgeable with the equipment. At this point, I will give them 5 stars. Operator service has been great also.

Thomas was professional and courteous. Took care of needs to keep our system operating correctly. Very satisfied with ADT! Whenever we have had an alarm event, response and follow up by all ADT personnel has been outstanding. Very comfortable feeling knowing ADT monitors our home.

I am happy with my ADT system, however, I have seen so many print ads and TV commercials lately boasting of more protection like cameras that I do not have. Also, the prices seem to be less than I am paying for the past 7 years. I would like to know if I am entitled to some of these "upgrades" that ADT is advertising.

My alarm system was updated with the latest devices, and a wireless communication system was added to eliminate the need for a telephone line to send/receive alerts from the ADT control center. The updates were included at no charge, and I am very happy with the service I received from ADT.

After being frustrated with initial response to inquires for problem, I reached a young lady in account management who "listened" to my concerns. She was efficient & courteous & resolved the difficulty I experienced. She recognized my loyalty of almost 30 yrs.

I am very pleased with the service that I have. When I first signed up ADT was on top of it called and explained the different packages that they had available. I would recommend them to friends and family. The tech that came out and set everything up for me was very nice and helpful.

I’ve had ADT for a short time, but so far it’s been great and easy to use, family feels safe and comfortable with system. I will recommend to friends and family and looking forward to using for a long time.

The customer service I got when I called was outstanding. They helped me with a billing issue and took care of the situation above and beyond. I explained my issue and They listened and took positive action. Thank you ADT.

We are very satisfied with our ADT service. We like the rapid response from the customer support team when responding to our alarm. I also enjoy receiving the emailed newsletters regarding security tips for keeping us safe as well as the updates in security technology that is currently available. Please keep us posted on future developments for improving our home security systems.

Having ADT has provided my home with security and a peaceful feeling. It has allowed my family to sleep without worrying about defense notification because the alarm will provide notification if someone is entering our home. As a family we feel lot safer with our service alone with God's blessings.

Great job! I had to open the control box, disconnect a wire and put it all back together. It went very well because of clear directions and endless patience. We got it all fixed and everything works great now. Thanks!

The installation went quickly and the technician did a very good job explaining how to use the new upgraded system. We are happy to get another motion detector and two more window sensors. We are really happy with the RING doorbell and the APPS on our phones are a major plus.

Ordered over the phone. The tech was on time and did a great job on the installation and explaining how these items work. ADT Pulse is easy to use and automated billing is a great feature. Would recommend to anyone!

A cleaning lady inadvertently touched a window sensor, causing my system to not be able to be 100% secure. The guy who came out was on time, professional, knowledgeable, and thorough. I was very impressed. And when he left, I felt once again 100% safe.

My wife and I feel 100% safe and protected, whether we are home or away, with our ADT system. We have been ADT customers for many years and are very pleased with their top notch customer service, products, pricing & reliability. We highly recommend them to friends and family.

ADT CALLED IMMEDIATELY ON SECURITY INTERCOM, verified my password, listened to why alarm was activated, was very polite & wished me a good day...! This personal interaction is very important in this age of non-personal Social Media...! Would recommend ADT to friends & neighbors.

We've been ADT's customer for 20 years and we have door and window monitors, a breakage monitor and the pad from them. Their staff was very responsive when a vibration on the window set the alarm off and we forgot to set the pad. I'm moderately satisfied with the service package I got from them but I don’t think we're getting our dollars' worth. It's ADT's job to update and nobody from them has called. Right now, there are so many out there that are offering so much more for even less money and I am going to look into some other ones.

I've been using ADT for about four years now and their reps were fantastic when I spoke to them once. We had a little bit of a problem during the installation, but it was rectified quickly. Right now, they're fine and I have no problems with them. And if a family member asks me about them, I would tell them to go with ADT.

Hardwired system was evaluated by "technician". Replaced by his system which was not compatible with current codes in Duxbury, MA. My costs were 7,643.88 to reactivate my original system. Still being billed for a system that was never activated and removed as soon as I was notified it did not comply.

ADT has very good service and they're there right away if something happens. They are very professional and I enjoy dealing with them. I've had them for a long time now and last year, we got a two-year contract during renewal and they did the wireless. My daughter also used them. ADT is great and others should use them, then they won't have to worry about their property.

I purchase a system from ADT but we rarely use it and we don't set it when we leave. But I like it because we have a pool and the system alarms the doors when they open. In terms of our satisfaction with their services and dealing with their reps, everything's fine. A couple of times when I had a problem, I just called in and they took care of it right away. And if a friend of mine asks me about ADT, I will tell them to give them a try.

So far things have not been going well. During the initial meeting, I was strongly persuaded not to use the existing wired system and instead go with the wireless option instead. Against my good judgment, I decided to follow their suggestion. Two days following the installation I had a false alarm telling me the garage door was open and later found out the garage door was closed. The tech came out and could not explain what happened and decided to replace the sensor. I was then sold on additional products that cost three times what I saw on the Internet. I was charged $250.00 for one glass break detector and $299 for an outdoor siren.

Original system installed 17 years ago and no problems. Upgraded to have some new features recently. Installation technicial was professional, on time, and did good quality work. Due to age of our system and house pre-wired design, he encountered challenges but came up with good solutions. Monthly service is great as well.

We’ve had ADT since we first had our home built 14 years ago. I like the system itself, although we’ve never had to utilize any of the features of it. Also, if we’ve had an alarm go off, we’ve always been contacted right away. Just the other day, I was trying to figure out where one of my little batteries was. I called and they helped me with that. The reps were very polite, very respectful and helpful. ADT's system is easy to use and we’re very satisfied with them. I would highly recommend them to my friends.

I’m very happy with the service ADT has provided and everything has been excellent. We have door, window, and movement sensors included in our service package, and ADT's system is reliable and easy to use.

ADT is fantastic. And the banks have them around here. So if it's good for them, then they are good enough for me. We have motion detectors included with our package. And I got my system hardwired here, too. It’s an older deal. ADT's sales representatives are excellent. If my alarm goes off, they call within seconds. Although the installers were great at first, we had a little problem here and there. I had a motion detector downstairs and it was going off all the time. So we moved it and it was still going off. I wanted it put back in but the people from ADT never did it. That was two years ago and I don't even bother calling anymore.

I previously had ADT in my other house and now I have them in this house. So far, their service has been excellent. I have a wireless system with them and the installer was a wonderful and very nice person. We had two spells due to the weather and he was very accommodating. He also got the flu, plus the video and ring door were on backorder. But he finally got everything installed the Saturday before last.

Think long and hard before signing a contract with ADT. In 2016 I signed with ADT because the property that I had move into had a pre-existing alarm system from ADT. They replaced the batteries for the system and it was up and running. Within a month I started getting a fault on one of the door sensors, no biggie check the door reset all good for a while, but the sensor continued to fault more and more. you would think they would follow on that.

We have motion sensors, doors, windows and a glass break system for monitoring. ADT bought the security company that we were using. Now, our system does what we need it too. We are still looking to make upgrades but ADT has done what we asked them to do. We had a remodeling done and it was wicked expensive to get the modification done for that. Their team had to come out when we were doing the kitchen and the remodelers knocked some wires off. It was also expensive to get ADT to come out and repair those. Still, we've been okay.

We became an ADT customer when our home was broken into about 20 years ago. Early years were fine. When we moved and reconnected it was fine. In the last 6 years, not so much. We received new phone service and for about 3 years after we were under the false pretense that ADT was monitoring our home. Our home was robbed and though the alarm sounded and scared off the thief (after he stole a flat screen) We thought it was odd that ADT never called. So we called them to discover they didn't have a signal coming from our home. We had been paying for service for THREE YEARS without a signal coming from our home! $35 a month. That's over $1,300. No refund.

The service ADT provides is good and we've been with them for 20 or 30 years now. They respond when we call and someone comes out when we need someone to come out.

I've had ADT for the past 2.5 years and had been content with the service until this past month. On March 2, 2017 we had a big wind storm that knocked out the power for over 2 days. Our whole-house generator came on, but after it was on for about 24 hours it set off the carbon monoxide detector at 3am. Although my ADT panel was connected to the generator, the alarm didn't go through to ADT (even though I could see it on the panel) because the phone lines and wifi were still down. That's fine-- we were grateful that the CO alarm had gone off and took care of everything. The next day the panel still showed a yellow "trouble" light. The phone lines were still down, so I called ADT on my cell phone and told them about the CO alarm going off and about the light. I was told that the light would go away once the phone lines were working again.

Response to alarm activation (although to-date all were of our own initiated false alarms) is quick and courteous. It's good to know someone is on duty and available whenever needed. Living in a small, somewhat remote community, we sleep well at night knowing ADT is watching our entryways. I'm very happy we hired ADT!

Knowing that my home and my family are secure gives me a lot of tranquility. Any time the alarm went off by our mistakes or battery from a sensor they called immediately. ADT sent the replacement of the battery by mail great!

The features in our ADT package are fine and we're happy with it. The service has been very good so far and it was fine with their customer service. They gave what I needed and we've been very pleased.

ADT is doing a decent job of monitoring what’s going on. We’re satisfied with their service and happy to continue.

I was completely satisfied with my experience with this company. I called to have an alarm system installed after receiving threats to my family. The normal wait time would have been about a week but as soon as they found out my situation they got someone out the next day. The man who installed my system was super professional and also scanned the house for any spots that could be weaknesses. They helped me pick the system that would give me the best protection and practically bent over backwards to help me afford it because my family was also going through financial difficulties at the time.

The technician was punctual and very knowledgeable. The products where appropriate and functional. The experience was pleasant. There was some concern and confusion about certain explanation about the Gift Card. There was a miscommunication about our date to have the monthly payment due date. It left a certain discomfort for a short while, but the overall experience was great.

When we bought our house, it had an existing system in it which we kept and we also upgraded it. One day, I set the alarm off instead of shutting it off and I’ve forgotten to open the basement door. They called immediately and handled it professionally. Their customer service is great and anytime there's any type of issue, there's immediate response on that. I’m very satisfied and I would recommend it.

Feel safer! It's important to feel safe. Too do as much as you possibly can to live secure. ADT gives me that feeling!! Love the camera. Want to purchase more security products from ADT. Their customer care team is always helpful.

About four years ago, we had an incident on the street. A house was about to be broken into and the owner chased the guy who was trying to break in and got hurt and ended up in the hospital. Then we had a neighborhood meeting and in that meeting, ADT came with information and gave it to the neighbors. We got the alarm set, so they are monitoring the house. We got the security system, which is wireless. And with that system comes the fire and smoke detector. It was fine with the person who installed the sensors and the equipment.

I spent a lot. A lot on a system, installation and monthly monitoring by an ADT partner, DEFENDERS, INC. d/b/a PROTECT YOUR HOME. We had the monthly monitoring service for a few years, but decided not to renew when the contract expired about two years ago. My obligation was paid as agreed and in full. Should be the end of the story, but Defenders decided to charge me $25 recently. Since I do not have service with them nor have had any for over 2 years, I contacted Wells Fargo and have them reverse the charge, which they did after making contact with Defenders. What's worse, and much worse, is that Defenders decided to contract a collection agency by the name of McCarthy, Burgess & Wolff - oh, and get this, to collect $419.85. Of course I immediately contacted the collection agency and they are contacting Defenders to require that they support their claim.

I had been an ADT customer since the early 90's. I found out just recently that my address was "out of market" and time to service moved from a fairly reasonable time of 3 days or so to 2 weeks. I also told I would be charged a service call. I cancelled service with ADT and hoped since they couldn't provide the service I had with my initial contract they would waive the cancellation fee. They would not and I was told by the customer service representative that I HAD been receiving the same service and I had always been charged a service fee. They have become too insensitive to the homeowner and I would not recommend them at this time.

Very pleased with all services ADT provided. From the installer, who was very knowledgeable, explaining in detail of what we needed and what we could afford. No pressure at all. Showed us how to use the system. The tech was just as helpful. Knew their Job!.

I would recommend ADT to a friend. Installer answered any and all questions that I had about the service and installation. Installer was very polite and clean and made sure that he cleaned up after himself so that there was no mess left behind. He made sure that I understood the programming of the control panel and the use of the ADT plus app before he left.

ADT is well-known in the area and we interviewed several different companies and chose them as a replacement for another one. We're pretty impressed with the service. They have a good response when there's a problem and good recommendations when we wanted some additional stuff. Also, it has gone well with their reps. ADT is responsible and has a good wide network.

There is a 3 year contract that they do not disclose when they sell the service. I sold my home after a year and a half, to move for work and they are charging me nearly $600 in cancellation fees. I cancelled and sold the house over a month ago and they still haven't figured out the billing. They've charged 2 months this March 19 and again on March 26. Customer Services is so poor they can't figure out how to fix this. Do not get this or any service that have contracts like this! Also, there were times when my alarm went off and nobody called me. I just got an email.

BUYER BEWARE!! We priced ADT for our home- I was told that we had to give a credit card and once we chose to have ADT install our credit card would be charged at that time. I understand that but that is not what happened. My credit card was charged almost a week before they came to discuss install. Then when we agreed to install ADT I was told we would be charged for April and a prorated amount for March. That again was untrue. I reviewed my bank statement and realized I was not charged what I was told. I called what they say is customer service and after being talked to VERY RUDE had to be put back on hold and spoke to someone else to find out that they charge the higher monthly rate. Nothing can be done until their corporate reviews my contract which is a month I'm told. Unfortunately I am in a 3 year contract!!!

Need to move? Lost your job?? No Worries, ADT is there to take you to the cleaners, call now and cancel for the extreme price of over $600 which we will say in a voice as if it was $10! In a smart world with apps and cheap connectivity, items to buy on Amazon now, ADT closing will be a glorious day. WAY overpriced and horrible policies and then kicking those loyal even further down. I will absolutely never use ADT ever again. And I will stop those around me from using them and absolutely never recommend them. Disgusting practices, I would have returned when ready but now??? HELL no. Run...do not walk, RUN AWAY from ADT.

Do NOT deal with this company! It has taken over 15 months, numerous phone calls, lots of stress and aggravation for ADT to stop billing old address; still do not have a working system in new location yet billed for 18 months of service. Told I cannot cancel contract and will continue to be billed for the balance of 3 year contract regardless of system working properly. Also told, ADT has no record of numerous service requests and are not capable of monitoring system to know if it is functioning properly. I have no confidence system will work in an emergency, if repaired. But do know I will never use ADT again after this contract expires.

ADT came and set the system up two years ago. They were here longer than I expected, but we got extra things like carbon monoxide. The installer was here for four hours setting this all up. He also gave me an orientation as to when we leave and put the alarm on. It was very complete. The service has been great and I have recommended ADT to two friends. Someone said that they keep pretty good track of when the batteries on your remote needs to be changed. I also phone ADT when we're away on vacation and they take all of that information down. I tried to set up an account on the computer because they said you could do this there but I had trouble using that for the vacation leave notification. So I just always phone and they're very pleasant. There was one time when our housekeeper came on the wrong day and tripped the alarm. The backup neighbor and I were notified. The backup neighbor came on over and then the police arrived.

I am satisfied with ADT. I like my system; however, I am disappointed with the way I was made a fool of by SafeStreets USA. I know that I wasn't the only one but I still feel tricked. They made promises with visa cards, everytime you contacted them they continue to lie saying its on the way, and it's been over a year.

ADT is great home Security Solution with experienced customer service reps that follow protocol. While on holiday, we received that one call you never expect to get from ADT at 3 am. The kitchen door has entered and the police are on the way. Scary and peace of mind. We highly recommend ADT for home Security!

For the last three months, once each month, our alarm system starts beeping in the middle of the night. A tech has come out every time that it happens. Each time a temporary fix is applied. Hopefully, this last time, the problem has been resolved.

ADT has been my alarm company for probably since I bought my home, which was over 20 years ago. Service is good and we have no issues with the hardware included in our package. I didn’t realize it, but I actually have a service contract with them because obviously I'm paying extra for that. But when I've had replaced the door, they came out and everything they did was covered under my service plan so I didn’t have to pay for any extra. That part was great. Also, everybody has treated me fine in all the interactions I've had with people from ADT. Other than the email I got one time that my sister was unable to run a self test, everything is good. I would recommend ADT.

I first had Brinks and then they switched to ADT. The features of the home security package I have is satisfying to me right now. In the past, the alarm went off and I didn't know which one was triggered. The tech had to find it. The one who came out was very polite and efficient. I would tell my friends I was satisfied but I wouldn't tell them that they should get ADT. I'd give them a choice.

Tech presented his badge outside of door before entering. He was very courteous and polite and explained what he was doing each time he replaced anything. He seemed to work fast accurate and did not leave any trash around. He gave good service.

I have been turned over to a credit collection co by this company. I do not and have not ever had account. The account is for **. I live in Ft. Lauderdale FL. I have offered proof of where I live. They do not care. They just want the money. If I want it off my credit then I have to pay it. Collection co is Perfection 801-921-7379. Even though the name on the account is not my name they hit the closest name they could, I guess that ADT could not find the actual person that opened the account. That goes to show another downfall for this company. I will be having fraud charges placed and an atty to sue.

I feel overall safe with my security services. ADT contacts me the moment I have a problem or something is wrong in my home. The only issue I have ever had is in trying to reset or troubleshoot my equipment to clear the codes when talking to a representative by phone. My suggestion is to send a technician out periodically to check the equipment and make sure it is working properly. This would increase my confidence and feeling of security with the system.

We have had no problems with ADT. Always very pleasant when speaking on the phone and in person. Technicians take their time on repairs, etc and explains how the equipment works. We would recommend ADT to a friends and family.

I have had ADT for several years now and enjoy the peace of mind when I leave home knowing that I am secure and safe. I would very much recommend ADT to my friends and relatives. I am sorry I don't have that much to say at this time. I am really happy with ADT and I sleep at ease and peace at night with it on with individuals breaking in homes in my town.

The ADT at mine home lost communication last Saturday when I was away from home. The entire Sunday I was away and ADT didn't have any communication with the device and hence no security at home. No one from ADT contacted me to inform. Then when I came back on Sunday evening and called ADT they just said it's a temporary problem and asked me to press some code to supposedly fix the issue. The issue recurred again and now I had to pay $25 for a supposed trip visit from a ADT technician. On top of that the guy can only come on office hours so I had to stay back at home. Instead of ADT compensating for loss of security they charged me. The technician came and again gave a story of missing programming, took away $25 and practically didn't fix anything.

I wanted to go with something that was a bit more national so I went with ADT and I've been using them for about two months now. My interaction with the sales rep was straightforward. He came in, did a survey and made a recommendation which made sense. The installation, on the other hand, was very good. The installer was terrific, very neat, and explained all the features of the various aspects of the system.

We’ve had ADT's security system for many years. It was common knowledge that our neighbors have had it and, apparently, they've been satisfied with it, and so far we've been very satisfied with it too. Half of the people on my block have come over to see how we were handling the security system and if it was working. My husband was the one who communicated with the reps if there was a problem or situation, but I don’t think there has ever been a problem. The installers cleaned up after themselves very well and they double-checked. I'm one of those people who don’t like the noise and having to check the system. But other than that, we feel safe when the security system is on and that’s the satisfaction we get from it.

I had my smoke detector go off 2 times within 6 weeks. The first time they explained it was probably battery needing to be replaced if there was power outage and we did have loss of power from Irma. So I replaced with a brand new battery. Then I get a second call about smoke detector going off. Both times the fire department was dispatched.

It would be nice if we could order upgrades to our surveillance online. I would like to get a couple more indoor cameras and another door sensor and maybe another outdoor cam. I already have the system and would like to just be able to order extra stuff online rather than go through the hassle of calling a rep.

The panel was beeping inconsistently. The technician directed me to identify the problem (motion detector) and correct it. We subsequently ran tests to ensure the problem was resolved. I appreciate the help and have and would continue to recommend ADT.

I've been satisfied with ADT, so I've stayed with them for 20 years. My security service started off with Brinks. I pay for the service and I got some batteries last year. My only trouble is, when I open the door, I forget to put the alarm off in the morning. ADT is able to help me with that. When Brinks operated the security system, though, they were a few seconds quicker than ADT and they were all the way from Texas, but ADT still responded within reason.

We dealt with Brinks before they were bought by ADT. The features of the ADT package that we got are great. Initially, with the change of daylight saving time, the controls didn't change the time but it's working fine now. It's an excellent service and I would recommend my friends to use ADT.

Very pleased with service and pricing. Would like to have quicker response to any alarms that go off when we are not on the premises but, hopefully, we will not have to test those waters. Would also like to know if ADT offers any sort of Senior Citizen discounts.

Very customer friendly and willing to take care of any problem that comes about. The mechanics are very friendly and respectful toward us as to getting your problem taking care of immediately. You also sell a very good product for the household.

Since having my ADT alarm system I've had quick responses to any alarm activation. No long waiting periods if maintenance or repair was needed. And any problems with my bill was addressed immediately. I'm retired now, most of the time I may be away from home, and it's reassuring to know that there are eyes other than friends and neighbors looking out for my best interest.

I would definitely recommend to friends & family. We are planning a move due to family relocating. We will try to transfer to the new owner & plan to have ADT in our new location. The new location will be in Johnson City, TN. We will have two Sons there, and they both use ADT.

I have recently bought a new home and have been relentlessly harassed by ADT to include more than 10 letters, flyers, business cards, etc. mailed to me, more than 5 uninvited ADT representatives showing up at my front door completely ignoring the no soliciting sign - 1 of which was comfortable loitering around my property to include going in my backyard for more than 20 minutes completely ignoring the signage that I already have a security service and the 10 cameras on the property recording this harassment. I will never do business with ADT - as an aside, with as much as they are harassing me, it would suggest they are having financial issues.

I continue to be pleased with the customer service, quick response time to alerts and the reliability of ADTs products and services. Consistently great job! I continue to recommend ADT products and services to all my friends and neighbors. I have had other monitoring systems and companies in the past but none have been as good as what I have with ADT.

We've been very pleased with the quick response with all our questions and issues that have come up. It was easy to learn how to use and personnel from ADT have always been friendly and helpful. We've never had a security system before and we feel very safe with ADT!

Taylor is an excellent representative of why your customers are faithful to ADT and do not go to less costly/ newer security services. I have stayed with ADT for 17 years and employees like Taylor are the reason why. Thank you.

Contact Defenders (ADT) on 04 March 2018 to receive a quote to install an alarm system to my property at **. I spoke with service representative Chris at ** about the type of services the company can provide. Chris gave a quote of $27.99. I didn't agree to purchase yet. I wanted for them to send a service rep to verify if their system would be compatible with the house since it was pre-wired for an alarm system. We schedule the free consultation for 06 March 2018 from 8:00 to 9:00 am. My wife was at the property. The representative arrived at the property and started to install the system where I was under the impression it was only to verify and consult for installation. I called Felicia from customer service and in a disrespectful manner told me to tell the installation team what I wanted. After this conversation I told my wife to tell them we were terminating the service.

I have had the most satisfying experience with ADT through Kenneth **, the technician who installed my system and came out again when the front camera wasn't working [which turned out to be a tripped fuse]. Mr. **, from the first minute I met him, made me feel very comfortable as he, in detail, explained how the system would work, discussed outdoor camera positions and internet speed, introduced me to the ADT Pulse app, walked me through it until I understood it, among many other things that would take too much space to detail. Mr. ** has been friendly, extremely knowledgeable, very professional, very patient with my circumstances, always reassuring me throughout and never stopped smiling! Mr. ** is truly a valuable asset to your company, and I am humbled to have had him as my technician. Thank you for such a pleasant experience!

I received several phone calls about a low battery. After the second call, I scheduled an appointment for the technician to find the problem. He came and changed all the batteries in the sensors and in the main control box. The battery causing the phone calls was in the box. He was very polite and efficient.

I have called ADT four times to have them stop my service and to stop billing me. I sold my house on 2/26/18, and they still keep billing me. Is anyone at ADT reading this post? If so, would you please call ME? I’m tired of having to call you only to hear false promises.

ADT has always been efficient in their responses. And most of the time I speak to a live person, not a machine. I'm very satisfied with their service. I had been a customer for almost a decade. I plan to continue our relationship.

I am very happy to have a security system. However, I was never given the promised sign to post outside the house. That is very important to let the "bad guys" know we have a security system! I have called ADT five times asking for a sign. I have been told over and over that a sign is coming, but I have not received it yet! Where is it?

I want to know why we don't have any upgrades to the system. Our system is eight years old, the only thing that has been replaced are the batteries motion sensor and keypad that runs the whole thing. It works just fine, I want to know if there's any upgrades and does it come with a cost.

The gentleman who came out was thorough, concise and friendly. He showed us all the options RE upgrading our security and was not pushy. We'd easily recommend ADT to our friends. Thank you for the excellent service!

ADT rep David was on time. Called before he came and was very friendly & professional. He listened to what I thought I wanted & made great recommendations to make the system work the best for me. (I have multiple pets!). The installation went smoothly, & he explained thoroughly how it works & also set up all the applications on my PC & phone. I haven't had to use the alarm (thankfully) but I can say I definitely feel safer knowing I have the system installed & will highly recommend them to friends & family.

Representatives very very helpful. Installer was knowledgeable & sure knew what he was doing. System is pretty easy to use - as i’m Getting use to it ADT help us just a phone call away. Would highly recommend this system to family & friends.

ADT is ok. I was very dissatisfied when I first signed up because I was basically ripped off by the sales agent. I wasn’t informed it would be a 2-year contract. Overall the monitoring and system is good.

I did not have enough information or training to conduct a test on the system. There were many things that were not clear to me in the test mode. The ADT video did not explain things very well. Overall I am satisfied with the system.

Our neighbor kids down the street from us robbed our home and there were a lot of robberies going on in the neighborhood. We needed an alarm system so we called ADT and got one. A guy came and installed it. He did the box on the inside of the door in our kitchen which goes out into the garage. He also did the wiring in there and put the box right inside the door. He was very knowledgeable and he mentioned the fobs. I told him that was a lot better instead of worrying about getting in the house, pulling the panel down, and putting in the code. We like the fobs very well.

I’ve had ADT for over a year now and the service has been okay. I like the system and I still have it. My interaction with the sales rep was okay and he was good and very professional. But the only problem was, I didn’t get a receipt for the alarm system, so I could never get in there to get my Visa gift card. The installer was fast and very professional, and he explained the security system to me. I like that I have a remote that I can use fast in the car and I don’t have to go to the actual box. It was a good experience and I would recommend ADT. I'd tell people that the cost of the service is economical and I haven’t had any problems with it. Ever since I've had my ADT security system, I feel safer.

We are satisfied with ADT services. Whenever we call, we are able to speak to an agent. Their choice of products & services is also good. They may be more expensive compared to the internet-only companies, but they are reliable. You have to trust your security services company!!!

I am happy with my service and system. Anytime there is an alarm received, I am made aware. A few times, I have forgotten to deactivate the alarm upon returning home before opening the garage door, setting off the alarm. Within minutes, I receive a call and go through the password and questions to verify it is indeed me. I feel as though I am truly protected with ADT. Thank you.

When I lost my job, ADT made it affordable for me to make my payments and still keep my service. I don't care to be in a contract but I would recommend ADT to others. ADT also gives the customers enough grace periods to get their payment in and will make any necessary arrangements to get you back on track.

Customer service rep kept treating me like I was stupid when I called about my billing. Didn't like it, didn't appreciate it. At this point I'm sorry I went with ADT if this individual represents your entire customer service group.

Everyone I have dealt with is extremely friendly! I feel safe in my home again. The person who set up my alarm was very friendly. He got everything done and then he was on his way and I alarmed my home and everything was good!

No cameras were offered at the time of my install, and when I looked into getting it, they were very expensive. With other security companies they offer one camera for free. I have tried to cancel my service with you, make it difficult. I will be cancelling my service soon.

In February owing to an attempt to steal from my account, Bank alerted me and we changed all account numbers. I informed ADT about the change and restored automatic bill pay from new account. The person Ruth who handled me was very supportive and proactive. I had to pay $ 30 for this transaction. My only regret.

I am pleased with my experience when the alarm went off from an irrational passcode entry. The ADT representative was courteous, friendly, and extremely helpful avoiding the call of law enforcement and assisted in the reset of my passcode. THANKS ADT!

Great customer service that solved my issue in a timely manner. Got my new house installation set-up quickly and gave me a nice discount for being a long term customer. I highly recommend ADT if you are looking for a quality and outstanding security system.

Service was great and had no problems get through to someone when I had an issue with my alarm and trying to have it corrected. The person was very knowledgeable about the system and to correct the issue and help me to resolve. Thank you.

ADT is great - just received a new sign after deer broke our other one. That is a great deterrent. Thanks so much. We just have woods behind us so easy for someone to sneak up the back, but we have the sign in back right by the porch so that helps immensely.

ADT personnel are always courteous and friendly. I would highly recommend ADT. I always feel safe in my home with my alarm and my medical alert button adds to my comfort! I would highly recommend ADT! The cost is worth the peace of mind it gives!

All things are good and have no complaints about the service. I would like to take this time to say thank you for being my security company and watching over my house. When I’m away from home or asleep at night I fill safe and know that my family is safe. You help me feel at ease.

I am very pleased with the installation, service and protection provided by ADT. It gives me comfort knowing I have a constant watch over our cabin. I plan on looking into fire protection as well. I would recommend ADT to all my friends.

We have been ADT customers for several years now and are very happy with the monitor services and communication with details or questions. We would gladly recommend ADT to our friends who are looking for security services. Whenever we have had an issue, such as changing a battery or checking a connection, the website has had the information we needed and the issue resolved.

The ADT representative was very professional, helpful, patient and informative. I just received my battery in the mail today. What fantastic ADT customer service!! I will proudly recommend ADT to all my friends! ADT is very popular in my condo community: I see a lot of the ADT signs out in front of my neighbors houses. That convinces me I made the right choice to have ADT guard my home!!!

We have been with ADT a little close to 20 years. Reliable, dependable and customer service agents are always helpful. The years we have been with ADT says a lot I think. Keep up the wonderful work on making families safe and rest easy every day.

Great service and products. We had a carbon monoxide event and ADT probably saved our lives. Great company and well worth the money! I highly recommend them! A++++ If there are any issues, they send out a tech to fix it at no charge.

I feel very safe knowing that ADT has me and my family covered. The always friendly and courteous whenever I have to call them for anything. The cameras make things even better especially when the children outside playing. I can keep a better watch in the neighborhood.

Every battery in all the security sensors effectively updated with a new Panasonic long life battery. This included all the window, door, smoke alarm and glass break sensors. The Technician called ahead prior to his arrival and was here on time. He did a great job quickly and in a professional manner.

Works like a charm. Salesman was delightful, and Technician installing my system was very helpful. Hopefully, I won't have any response time contacts now. I'm sure the ADT signage will be a deterrent to the bad guys in my crime-ridden neighborhood.

Keith lied to me about things he was installing. He said there was no cost for what he was installing. Then I find out I have a 2,500.00 bill. NOT COOL. I called him several times never answered, NEVER CALLED ME BACK, THAT IS SO WRONG. I DO LIKE MY SYSTEM.

I am very pleased with ADT in helping with the smoke detector. They were very understanding and calm while walking me there how to correct my system. ADT also called back to check on me and the family. Thank you again.

We have had ADT for several years and have never had any issues. We are very pleased with our experience. Would love to have outdoor cameras, but I am reluctant to add more bills, since we have retired. Do you offer outdoor cameras that wouldn’t be to cost prohibitive?

I am very satisfied with ADT. It is a great company. I would recomend ADT to everyone I could. They provide excellent service and support. I am very pleased with the protection that ADT provides. I especially like that I can monitor my system from my phone.