ADT Reviews

I was very pleased that the service tech was able to come out and do the installation the same day that I called. He was knowledgeable and able to answer all my questions. I am happy with what was done.

I had been a customer with ADT for over 5 years. I sold my home in March, 2018 and the new buyer and I called ADT to switch the account over to the new owner on 3/19/18. I was told that as soon as the account was re-activated by the new owner I would be refunded the amount I would pay to finish out the 3 year contract. I was never told that the new owner would have to have the technician come out to re-activate within 30 days in order for me to be refunded. I called today to inquire about my never received refund of $163.86 and was told that I was not entitled to a refund. It seems that once the technician went out to the location the new owner installed a completely upgraded ADT system and since it took longer than 30 days to complete I would not be getting my money back. I attempted to reason with "Lisa", who was unwilling to listen to my points.

I am reviewing ADT because our experience has been so disappointing and taken so much trouble to try to resolve. It remains unresolved. We began a contract 12/13/2014 with the company. We wanted to cancel the contract before the completion date (we thought we would at least inquire). As expected, ADT did not cancel early. We verified our request would need to be in writing 30 days before the expiration of the contract. We did this.

I think most of these reviews are lies - there are other reviews online that are consistently one stars for ADT or would be lower if allowed. This is a horrible company. They overcharge consistently for absolutely no service. Our alarm system went offline because of phone issues & they did absolutely nothing except tell us it was a phone issue & charged us $184 anyway for labor. Sadly most of these alarm companies are horrible - but ADT is definitely one of the worst.

Very good and helpful and prompt service. Thanks! The man who came knew what he was doing and he solved the problem. Seems like we decided to buy a service contract too. ADT is what I recommend to folks when we talk about security systems for residences.

Very good company with exceptional service and products. I've had ADT for 10 years now and never had a problem! ADT is continually increasing their awareness for the best and most innovative services to fit my needs. Pricing is fair and competitive.

My husband had Parkinson'/Alzheimer's and had forgotten the code. I was able to put it in quickly. I appreciate your emails to check what was going on. I wanted to let you know he passed on 7/1/18. What do I need to do with the account? Can you please let me know. I have already recommended your company to several friends.

I am always very pleased with ADT service. Everyone I have ever dealt with have been most helpful and very professional. l would definitely recommend ADT to anyone that ask. It's very comforting to know my house is in good hands when we are gone and at night when we are sleeping.

A pretty good company to subscribe to, good reviews and satisfy customers. Advertising on television, mail, word of mouth through a friend. Good about calling and checking up on a problem or situation that has happen. Will help if you have a problem and do a follow up with you.

I was previously an ADT customer between 2000 and 2010 and had no problems with them at that time. Recently, we decided to restore our service and received a promotional offer in the mail for 19.99 a month for 1 year. I called to reactivate our service. The ADT sales representative explained that unfortunately I did not qualify for the 19.99 promotional rate because we do not have a landline, and that monitoring with 4G cellular service would cost 48.99 a month. At that point, I thanked him and said in that case I'm not interested. The ADT rep then asked me to hold while he brought a manager on the phone to see if there was something they could do for me to retain my business.

The local ADT rep called me very promptly and discussed the issue at hand. He told me he would investigate this and call me back by the end of the day Monday. He called me as promised and agreed that what I expected during installation should have installed. ADT will make good on the sales reps promise and I am good with that. I am impressed that it was handled quickly as some large companies will not go out of their way for one person. My view of ADT has greatly changed.

I continue to be happy with my security choices. The system is easy to use and everyone in the family feels safe and secure. The FOBS were a great addition for my kids. It is also great to set up alerts and different codes based on the users in my family. Thanks ADT for helping my family.

A technician came to my house on 6/23 and mis installed a system that we did not ask for. He admitted that he put the system in wrong and we decided to cancel this service because we could see that this was a company we did not want to do business with. We cancelled on the following Monday (6/25) morning and a technician came and took the system out on 6/27. They charged my credit card $347.15 within a few hours that the technician put the system in (incorrectly) on 6/23, but cannot tell me when they will refund my money. I need my money refunded immediately because they received their equipment back in the condition that it was installed in, and we cancelled this service within the three days as per the cancellation agreement.

The first person I spoke to on the phone was very knowledgeable and answered nearly every question I had. He was not pushy and did not attempt to upsell me, but instead walked me through the process. When the installer came out, he too was very friendly and professional, explaining what each device was, and talking about how our existing equipment could be used, or credited. He did not come out to sell anything, but was there as a technical resource and installation expert. Once we agreed to the security package, he completed the installation in about an hour, detailing how charges were applied, and what it would cost in the end. It truly was a great experience, one that is quite uncommon in today's world.

I thought I was going to feel safe when I had them install my alarm. The installation was a bit long (8hrs). During the process the tech said he wasn't getting a good connection and he may have to drill in the walls, three big holes later he said "Ok everything is working". June 15 the alarm was installed. The tech had to come out again because a triangle appeared on alarm pad, tech said it's a communication problem & he doesn't have the things he need to fix it. I had to set up another appointment (although I've already been paying for a service I haven't yet to receive). It was scary because I also use my remote to set alarm & never notice it offline. What if a robber, or something happens while this is going on?

I have a ADT service under a 3 year contract that after a 1 1/2 years I can't alarm anymore. If I alarm my system it will go off every night within 2 hours. I have spoken with ADT several times and their solution is to send a Tech out for $90 an hour. If this system is under contract then why do I need to pay for your equipment failure? I have replaced so many batteries on this one signal and y'all were on the line when doing this, but still not solved. I even talked about buying out of the contract and y'all said it would be $650, hell no! I will find someone that will buy it out and I will go with their service. ADT's customer service SUCKS!

The ADT responses to the activation of our alarm is always prompt and thorough. They confirm that it was a false alarm and that it is the owner who is answering their call. We could not be more satisfied with ADT, from the initial installation through the calls triggered by false alarms.

I am not happy with my phone call about a bad back up battery. I called in stating that my back up battery was beeping after my power had just went out. I ask them if they can have a new one replaced and they gave me a hard time. They said it wasn't the battery and that is was just low. I said if the power just went out and it's beeping now the back up battery is no good. They said it was good and the power just needs to come back on to recharge it. I spoke to ADT rep and the supervisor. My opinion is that if the battery was good it wouldn't start beeping when the power goes out, it would take some time. I had it shut off longer than that when doing electric in the basement and it never beeped. The power went out just recently again after I called in and it started beeping again.

The installation and activation was very simple. Our technician was very patient with us and explained everything clearly. The technician was professional, polite and very easy to talk to. He answered all our questions. The installation went very smooth and fast. Customer service is amazing!

We've had ADT for over 10 years and though we had some issues in the very beginning with the system going off due to a sensor problem, once that was resolved it's been smooth sailing. The customer service is excellent as well, and it's nice having the security of the alarm system.

I don't think I can put a price on the safety of my family, but I think ADT provides a good price for the peace of mind they provide me. I have seen their name in many homes since I was a little girl and now they are in my home.

When I renegotiated my contract with ADT to see if they were willing to meet another company monthly I was informed that if I moved there would be no penalty. I even reaffirmed the prior to agreeing to anything. Now I have moved and they are refusing the cancel my service on my move date and are charging me a large cancellation fee. Basically the cost of the unfilled months of service. By the way I was a loyal ADT customer for 3 + years prior to this BS. I have tried to get this issued resolved with ADT and the last person hung up on me. I have filed a complaint with the BBB, and this forum as well. Use caution with the company, sale people are slippery, no doubt paid a high commission to resign customers no matter what it takes.

I enjoy having ADT protection!! I would recommend ADT to friends and family! Also the capability of having access online about my account is great and easy to use! If I have any questions, I can also look at questions on the app!

Whenever I have a question, or they need to clear the alarm, they are always so helpful and nice. They always know how to solve my issue. They are patient. I feel very secure having ADT on my side always protecting me.

I am the power of attorney for my mother and I added ADT to her apartment 5 years ago to keep her secure. She went into a nursing home and I had to get her out of her apartment by the end of the month because the nursing home will now take all of her money. I called ADT on Saturday when I was moving my mother out and the reps I talked to were horrible. They were unwilling to assist and kept telling me that I had to follow a "process" to cancel this service. The contract period was up.

ADT offered a $27.99 monthly basic security monitoring special. We called and set up an appointment. The installers gave us an estimate for all doors and windows. No problem. They then tried to upsell us to the cell coverage and use of their “app” that comes with a higher cost monthly monitoring fees of $52.99. We said, "No thanks". They then offered us a $100.00 gift card if we would use the higher level service for 3 months, at which time we could call to change our monthly fees back down to $27.99. Since it was a wash we took the deal. We never used the “app” of the higher level of service. 4 months later I called to reduce our monthly service and was told no can do.

I was very pleased with the install and the quality of the product. Our technician was friendly, courteous, and helpful. However I was very disappointed to discover that the price quoted to me over the phone was nowhere near what I ended up having to pay. Our monthly fee was more than double what we were quoted and we were told that the credit we had for extra items would cover anything we needed, yet that also was very inaccurate as we had to pay $1600 more for extras.

I must say that I’m pleased with ADT. We’ve used them for about eleven (11) years now ~ and they’ve always provided excellent customer service for us. They do provide me with a peace of mind whenever I’m gonna be away from home.

Very satisfied with response time if alarm is accidentally set off. Provides comfort knowing in case of an emergency ADT will be there. My only concern recently is the monthly cost of this service. Since I am retired with a limited income I have been considering other companies which other family members have and are happy with and their monthly fee is less.

I have been a customer for 30+ years and have always been satisfied with the service. The call center representatives are always professional and courteous when talking to them on the phone. Service technicians always show up when scheduled and are also professional and courteous. I have no complaints about ADT Security.

We lost an alarm key fob and the service to replace it and reprogram the alarm was prompt and complete. The representative said we would be charged for the service call and the fob because a subcontractor does the work but we would be reimbursed by ADT. When we called back, the next representative said we would NOT be reimbursed $60.51.

Garage sensor not picking up. Installer arrived early which was good. He diagnosis the problem very quickly. Found that the original installation was installed upside down. Happy that he fixed it. I replied earlier to ADT about the payment I was making for all of my ADT perks but never heard a response when I asked about paying for a service that was not provided since the initial installation was upside down and never worked properly.

I’m really happy with our service. If we ever accidentally set off the alarm they call to make sure we are okay. I mostly set off the smoke alarms from cooking, LOL. I’m especially happy with the app that lets me set my alarm remotely. It’s easy to use and super convenient.

I’m happy with my service thus far. I do have one concern. The monthly tests and the third party surveillance I’m not comfortable basically. I rely on my phone and keys. I’ve not yet heard from anyone from ADT then. It would be nice to have a person-to-person conversation with someone from the company.

Had at least 4 alternate visits each from Comcast and ADT. New modem, phone line, telephone interfered with system. Many issues, but now resolved. Near end, ADT told me what to have Comcast do and they would return to complete process. It worked.

I've been an ADT customer since I bought my first home in 2002, and I'd been satisfied with my service until my mother, also a long-time ADT customer, had to move in with me due to health issues -- my father's death from protracted battle with cancer, followed by my mother's near-death from aneurysm and stroke. When we sold her house two years ago, and she canceled her contract with ADT, she was charged $500 early cancellation fee. I called ADT customer service on her behalf and asked that the fee be waived due to her unforeseen health issues. They agreed, if I could provide a letter from her doctor to prove that she had health issues. Fine. We'll jump through the hoops, ADT.

My contact person Robert is the best. So far I can call anytime and he is always willing to assist. The equipment works perfectly, and the one time that I set it off by mistake the company was awesome in going out of their way to walk me through so that I understood how it could be prevented.

My experience with ADT has been good. Each rep has been helpful and knowledgeable about problem. Very respectable and helpful when alarm is set off. Waiting time is short to reach a person. No problem in reaching a rep when need.

I am very happy with all that was included in the security package for the price. Home security, plus life alert necklace, cell phone programs for managing system at home or remotely. I appreciate the "on-star" like features when traveling plus road assistance up to 2 times per year, personal security monitoring away from home. I think it's an excellent price for all that I am getting. I'm not sure I like that it is a 3 year contract, but I do like that the price is never supposed to increase. I've told everyone about this service.

ADT was wonderful in response. Awesome company. We of course would recommend ADT to all. They are very dependable too. We are so glad we chose them as our alarm company. It is very comforting to have this company in our home.

They're quick to respond to a problem. If not by phone, sending somebody out to take care of the problem. My granddaughter had hit a button on one of the fobs, setting off the silent alarm, and they were quick to respond by sending the police out here.

I have been very happy with my service. When there's a problem. I call right away and my problem is fix. I would recommend my family and friends to use this service. Camera outside and inside works great. Also while I was at work my alarm was going off and had the a officer go check my home out. Everything went well.

Thank you very much. The worker were very good at explaining how each system did and how they operate. Kept my house clean from all the tools, feet and hand prints when they left. Showed me how to connect to the internet and phone.

Joshua ** did an excellent job. He spent time explaining and securing all the devices to be installed. He is trustworthy and we feel comfortable with him while installing the devices. I will highly recommend ADT to friends and relatives and I've been with ADT since 2001. I feel safe and secured with ADT.

Very satisfied for the rapid and courteous responses whenever we have questions. We have had this service for several years and have nothing to complain about. We have value for our money. We recommend very highly. Keep up the great work!

I have been happy with the service of ADT. Have had no problems with service or the feeling of safety the service brings me. The time that I put in wrong number and corrected immediately they didn't call police department and let me know what they had done, which I appreciated.

Taylor did an outstanding job moving my camera to a different location just where I wanted it. GREAT JOB. I would recommend him to anyone that would ADT installed. I can see all my driveway and part of the street. Taylor deserves a big pat on the back.

So far we are pleased with the ADT services. Haven't had any reason not to be. We have had ADT for 2 months now and haven't had any issues. We love the ADT Pulse App that allows you to monitor your system on the go.

My experience with ADT has been extremely positive. ADT personnel have been courteous, clear, and very professional. All my questions were answered, and time was spent with me so I could take notes and practice. The practice was so helpful! I have and will continue to recommend ADT to others.

Very accurate system, less costly than most. Representative was very helpful, courteous, professional. Like the way they follow up on status of system and how well you can operate it. Overall the system makes me and my wife feel safe and secure.

I am happy with ADT because when I go on vacation I know I am protected and can have a worry free vacation. More importantly is their customer service. With my former Home Protection Service I would have to go through several channels before I could talk to a person. With ADT, as soon as you a indicate the reason for your call, you are connected with a person, without having to push another number, then another number which is very annoying.

Meet expectation to customer satisfaction. I am thankful to have ADT Services. ADT is really protecting me and my family. I will recommend this service other people based on the positive experiences I have had. ADT makes phone calls in a timely manner to make sure families are safe.

The gentleman who sold the system was very nice, helpful and knowledgeable. He gave me the time in my home to see if I would be able to afford the product, and he called back in a few months. He was not pushy. The installer was just as knowledgeable and kind. Your people are of the highest quality. You should be proud of them. I have recommended this to my friends.

Easy to sign up; key fob makes it easy to set and disarm the alarm from outside your home. Also ADT Pulse is easy to use and see what rooms are set with the alarm. Easy to arm and disarm the alarm remotely. Would recommend.

I am really pleased with ADT. My wife and I feel very safe from uninvited guest to our home. When we leave our minds are at rest from the thought of burglars entering our home. With all the other problems that people have nowadays, it is nice to know that our home security is not one of them. Thanks to ADT.

Reliable service and reasonable prices allow me to never worry about whether or not my home will be protected. I always feel as though help is within reach. The peace of mind that comes along with ADT is extremely refreshing.

As Far as the operators every time I call they are very polite, well knowledgeable and always solve my problem. Service people you can ask for anything better, well trained and also knowledgeable and take the time to solve a problem.

Received a same day appointment. Tech arrived during the appointed window of time. He inspected the window sensors and made the battery changes quickly. Left the area clean and tidy. Will definitely continue to recommend ADT to friends and family.

I had to call ADT because we were doing work in the house and needed to know what to do about the alarms. The rep explained the process and we were done. Only took a few minutes. The rep was knowledgeable about the question and very helpful.

The length of time to restore service was unacceptable because the first tech did not resolve the problem of replacing a wire in the keypad panel and it took a second tech to come out and resolve the problem. I had to call office numerous times to get a status update.

We wanted an alarm system and at the time we got Brink’s security service, then they merged with ADT. I’ve been very pleased with the features offered in the security package that I got. Also, our interaction with the people there has been excellent. They were very professional and courteous. I’ve always been very pleased with the experience that I've had.

I have been very happy with my service from ADT. I feel comfortable and relieved knowing I can count on their reliable and dependable service. Always quick to respond if needed and feel safe knowing they are there... I do believe loyal customers should be rewarded for their loyalty. There are a lot of choices in today’s market and I am from the old school where I believe that loyalty matters! Keep up the good job and many thanks for making me feel safe.

I've never had a problem with the customer service and employees at ADT. My only issue is I feel the price is too high for what I use. I only upgraded my system because my new Spectrum phone and computer service was digital and the old analog ADT system wouldn't work with Spectrum.

We are very pleased with our ADT system. Whenever I need to call their customer service department I always receive reps that are very helpful, professional and courteous. I hardly ever have to wait for a service rep to answer the phone which is VERY important to me! Thank you!

I have had ADT since the year 2000. I have had two upgrades. I am very happy with my service and probably will never use any other service. Unless service deteriorates. I will take an upgrade if I find something that is a vast improvement of what I currently have.

I was able to get a quick appointment and the tech had to replace the smoke unit which was not functioning properly. It was easy to reach a live assistant on our call in. The phone assistant was able to give me simple instructions to bypass the system location until it got fixed, so we did not have to keep listening to the beep.

Have been with ADT for many years. The technician was very nice, asked questions, explained all and proceeded to do the install. When finished he showed me what to do and when to do it and asked if I had questions.

For over 20 years, ADT has guarded my house, and responded quickly to issues. Repairs and upgrades are done in a very timely manner. The addition of wireless transmission for the security system allowed the cancellation of landline phone service.

Needed new battery and was sent promptly. When alarm went off service called quickly to see what the problem was and advised on what to do to solve problem. The people I spoke with were polite and helpful. When needed service to house someone came promptly.

Installation went well and explanations were thorough. Also assisted with set up on ADT Pulse and MyADT. However we had a battery fail about 2 weeks after install. We spoke to customer service who dispatched someone to investigate and repair. He was able to identify and correct the problem by installing a new battery. We were very pleased about the prompt response.

We live in the country, so home security is a priority. Quick and clean installation. Installation rep was very knowledgeable and courteous. We feel safe when we’re home and don’t worry as much when we are not. Highly recommend ADT.

When the technician arrived, he was very clear. No cell service = MUST use landline. No "booster" could solve the problem. When asked how we heat the house over the winter, I was honest. We don't. So he checked at my request and was told not to install. The batteries cannot stand the cold. A few questions when I first inquired would have saved us all time and trouble.

We recently upgraded our service to Pulse, adding an outdoor camera and two additional indoor cameras to our previous system. We have been extremely satisfied ADT customers for many years and have already recommended your service to our next-door neighbor, who signed up.

I am very happy with the service that I receive and have received from ADT and have been with them for many years. Whenever I have had problems or questions they have fixed the problems or have answered my questions in a timely manner. Many thanks.

I have found ADT staff to be courteous, professional and prompt in responding to any questions or concerns that I have had over the years. I would recommend ADT to anyone interested in home security as I have been pleased with their service.

Each time I have accidentally set off the alarm (and if the alarm continued for more than a few seconds), someone has called me. The one time I somehow hit the "Panic" button, there was an IMMEDIATE telephone call, and I was asked several questions before the person was satisfied with my responses. We feel very safe in our home because of ADT.

I called to request a technician to come at an agreed date to install and set up an alarm system at the condo we purchased and will move to on July 30. We currently are a customer of ADT at our present home. I was connected to sales. The experience was good in that all details were sorted out and options were explained and discussed. It was agreed that the salesperson would call back the next day but that we might not be able to take the call and that they should continue to call so that a package could be agreed and a technician booked. The person did call but we just missed it and expected to get another call to ensure the system would be installed at the agreed time, but have not heard back since.

Always have had no problem, ADT is always quick to answer if we mess up and set off the alarm. Always answer any questions we may have. Also makes us feel comfortable knowing we have ADT at our house. Hope our relationship continues as well in the future as it has in the past.

Very pleased to have ADT. Always get a timely response. I do wish I could get a better price though. I see the new low prices advertised in the ads for much cheaper. I was hoping I could get my monthly charges reduced.

I have had ADT for many years. I have found their service to be great. I trust my home to their protection every time I leave -- and while I am at home, too. The variety of protections, fire, smoke, glass break and window and door, is much appreciated.

I am very pleased with my security system. It is easy to use and seems to be of high quality. The sales representative and the installer were very personable, knowledgeable, and were interested in my satisfaction. I would recommend this system to others.

When I have a problem it has been solved in record time and fixed. All Customer service personnel have been wonderful when I call them. They know their job, and always ready to help. I have never found the service bad, all the equipment installed in my house has been good quality.

I have had ADT for over fifteen years. I have felt completely satisfied, and still do today with the personal security it affords me in my home. When I have had phone conversation with the Customer Service department they have been courteous, helpful, and polite. They are also very quick to notify me by phone when there was something awry with the System. Only twice necessary in 15 years. It was handled immediately. In my estimation they are a great company, and are always available if needed.

I am happy with ADT. Whenever my alarm goes off I am contacted right away. I have walked out of my house to check on horses in my barn and forgot I had the alarm on. I have received a phone call right away checking on me. That situation made me feel very protected! One time while at work I received a call letting me know a door to the garage was open. I knew the door was just not secured but I was happy to be notified.

The service was very informative and answered all my questions so that I understood everything I needed to know! I can also call if there is ever anything I have a problem with! ADT is the BEST!!! I've been a customer with ADT for 8 years! Maybe more:), I'd recommend them to everyone!

We have been totally satisfied with the security services provided by ADT. Would not consider switching to another security system unless the monthly rates start to climb to "unreasonable". Keep doing what you are doing and I will stay with you.

The staff at ADT are always professional and quick to respond. Luckily the most recent calls were false alarms (my dog slipped past me). When I did have an emergency they got the police here almost immediately. As the responders said, "your alarm service just paid for itself." When I needed service the repairman was very professional and through.

We are totally pleased with our alarm system. Definitely makes us feel very safe when at home or away. Each time I have been contacted by an ADT Rep, they have been very knowledgeable and very professional. I would highly recommend ADT.

Very good system. We have been very pleased with the response time. Our son has accidentally set off the alarm a few times and the messages are immediate. The pulse app works great, and the cameras provide a Great way to see what's happening at your house. Overall very pleased with this system.

ADT has been very responsive with all of my questions, and being a first time homeowner I had very many. They are very thorough with instructions and helpful. I would highly recommend them to anyone looking for a reliable system with amazing people.

I have been very happy with my ADT experience. The salesperson was courteous, knowledgeable, and helpful. The technician who installed my system was helpful, courteous, and knowledgeable. The technician helped me get the right transformer so my doorbell would work and came back the next day to install it. He showed me how to operate my system and gave me his phone number so that if I had a problem I could call him for help.

The ADT system has extremely valuable. It alerted us to an oven fire several years ago. We have your fire alarm and water sensor. A few years ago we added the Pulse system, and plan to add window breakage sensors this year. We highly recommend ADT.

My experience with an issue with my system was resolved expeditiously and efficiently. I was assisted on the phone then immediately set up with an appointment. The service person arrived on time and resolved my issue right away. It’s great to have a concerned company who understand your plight and readily assist you.

I am happy that the system was restored. But 2hrs later phone stop working. The cellular backup light is orange. All lights must be green. I think this has something to do with my phone not working. It was working before the man worked on the system. I don't what mistake he might have made.

I've been with ADT ever since the monitoring company changed from Brinks to ADT. In total about 26 years of great service. I have always had prompt calls when the system has been triggered, and the monitoring person has always been professional, concerned, responsive, accurate, and once the code word has been given, has been kind, caring, and thankful for my patronage. I always feel confident leaving my home in the care of ADT when I am gone for a short errand or a long journey. I thank GOD every day for my home and for your hedge of protection over this gift. Thank you for your many years of service, and I look forward to many more in the future.

We called ADT support twice in the past three months. Once because some sensor batteries were end of life. The agent explained out to change them then checked that every were OK. The second time was to warn ADT that we would be out of town (abroad) for a month.

Again, we are very happy with the service provided by ADT to us. Any calls to ADT are answered to our satisfaction and any problems or questions are immediately handled by ADT. ADT has also kept the monthly cost constant for us which is a benefit to us seniors! Thank you!

I love ADT because my son and I feel safer because of all that ADT offers. I loved how professional the ADT service tech was -- friendly, but professional. I don't care for the glass-breakage portion because it is too sensitive. Every time my son closes his bedroom door normally it goes off, and this is annoying. Other than that, we are very happy with ADT and equipment!

I like ADT because they gave us a great deal as a returning customer, discount for USAA members and it is easy to use. I have no issues using the mobile version or the control panel. Very user-friendly.

I sleep a lot better at night knowing we have security that is keeping an eye on us while we sleep. Having walked in on someone who broke into our house at 2 am before we had the alarm it's a real comfort. I can sleep knowing my family is safe. Plus while we're all at work I know someone is watching our house so I have no surprises when we get home.

It has been a long time since I've had to call about any problem or question. All I remember is that any past calls have been very pleasant and my problem was always resolved with the first call. Keep up the good work!

Whether by phone or in person ADT technicians are knowledgeable and spend the time necessary to explain and suggest solutions. Service for upgrades or system is scheduled promptly. Email notifications and the ability to view cameras remotely give me peace of mind.

It was very satisfying that your response to our alarm was so quick. All parties were alerted immediately. It is so gratifying to know that ADT is always there to keep our home safe when we are in need. Thank you.

I had a good experience with a ADT. It was helpful and I found it helpful. Being helped is good because that means the vendor was helpful. When a vendor is helpful it just lights up my life with help.

I have had no problems with this security ADT. They have always responded with a call. WISH the cost was less. The cost is too high for people on Social security only. Wish it also didn't go down when the internet goes down too long and the battery goes dead.

I love how we have an app to control everything and it's easy to use with a simple pin. ADT was always nice and quick if I had a question or concern about something. They are the best alarm company for me.

Very disappointed in my security system. As of now, would NOT RECOMMEND ADT!

The new pulse app system is great. The ability to receive texts and updates on all activity has been a welcome addition to the ADT service. The mobile camera provided free is a very useful tool to help secure our home. We are very happy with ADT.

Good Service -- Very happy with ADT. Each time I have contacted ADT, they have been very supportive, helpful, and friendly making sure all my concerns are answered. I feel more secure knowing my house is protected. We have a lot of burglaries in our area and it helps to deter crime.

I have used ADT for several years and I am very satisfied. They are very professional and respond to alarms within minutes. Although all of the alarms going off have been my fault, they have treated the situations with great respect and diligence. I do feel very secure with this company. Thank you very much.

ADT tried to fix communication error over phone. It did not work. A gentleman came out and due to ATT lack of service with not enough cell coverage, we had to put in an antenna. All is well. Thank you.

Good service, a bit pricey, but satisfied with the service overall. When somewhat immediate service is needed, I have found that it takes a bit of time to get a tech to the house. The customer service reps in the service area sometimes are reluctant to see the urgency of the service needs.

Having a monitored system with cameras that can be viewed on my phone is a great way to keep the stress levels down in this day and age when there are more criminals than honest people. ADT gives me this peace of mind.

Had ADT come out and activate the system already installed in the home we just bought. After a few trial and errors they got the system working just fine. For the last year since activation have had no problems. No false alarms etc.

ADT is awesome and I wouldn’t have any other company secure my home. Keep up the great job ADT. I love my camera and how I’m able to see what’s going on in my home. My family is safe and safety means a lot to me.

Employees I spoke to in person or on the phone were polite and knowledgeable, appointment times were accurate. Follow up was easy when I called to ask a question about my online profile and billing. So far we had a glitch with a camera and it was resolved on the phone quickly. Thank you.

I forgot to turn the alarm off before opening the sliding door to let the dog out. It sure woke me up! I feel much safer with ADT as I know when that alarm goes off, it will scare anyone off that does not belong here.

We have never had a break-in, but every time the alarm has been set off accidentally, ADT has answered. This makes me feel secure. However, recently, at times my alarm has been a little difficult to set. For example, for no apparent reason when I try to set it, the voice will say "Not ready to set." Eventually, the alarm will set, but this may need to be checked by a professional.

We have been satisfied by ADT's security service. Our system has worked well technically, and when the alarm has been triggered -- fortunately always because of pets or the mistakes of someone with approved access to our home -- the prompt calls from ADT have been reassuring. Thanks. No complaints.

I am happy with everything except the door open sensors. Already had one adjusted and now I am having trouble with my front door... Door is shut and double locked but I have to pound on the door with my fist before I can arm the system. Sensor says the door is open... I need someone to come out and adjust or replace the sensor.

Would highly recommend ADT for security service. Have been totally satisfied with your service. Anytime I have had a problem or a question, the customer service has been extremely helpful. Also, we appreciate keeping our monthly charge down as my husband and I are retired now and on a limited income.

We are very happy with our experience with ADT! From the sales representative to the installer. Feel very safe in our home! We highly recommend ADT to anyone looking for home security. We have had no issues with our system and feel it’s a great system for the money.

We’ve always enjoyed the security and peace of mind provided by ADT as well as ease of operation. Love the ability to check on my dad by camera from anywhere. We been solicited by other companies but have found no reason to leave ADT.

I have used ADT for over 30 years and have never been disappointed in their products or services!!! HIGH MARKS and kudos to everyone there!!! Keep up the great work!!! Always feels safe when I know our alarms are set!!!

I have retired and am on fixed income at 65. Wishing I could get a senior discount. System works fine and we ALWAYS use it every day. I rely on it because it is easy to use and reset. And I have enough time to get to the box when I come in the house.

Overall the ADT service is very good, especially the field technicians. The telephone CSR's however could use more customer response training so that the tone of their voices seem more friendly and knowledgeable. My last experience with a telephone CSR relating to a problem was not good.

Sensor became loose and didn't make contact when the door was closed. Service person came out and installed a new one. They sent the tech person out the next day. He was very professional. Would recommend ADT to friends.

The one thing that I don’t like about the company is that at first I was getting calls about my alarm going off not they only call my son who lives 2 hours away. I should be getting called to. And yes I want more cameras put up around my house. Yes I would recommend family.

ADT doesn't treats their long time customers very well. We pay premium price for old crummy ugly equipment. Last tech that came out was clueless. He just tapped the alarm sensors together and set them on the table. Said they are connected so I don't have to bypass any of the window zones. DUH!!! I said, "How does that protect us with all sensors sitting on the table?" I had to insist he attached them. IDIOT!!! He did with some crappy double sided tape. Some keep coming loose and fall off. We have to go buy better tape and re-attach them ourselves.

Seems to be offline often. Cameras not picking up at times when need to see who is in our yard. I do prefer to have system than not. Like live camera to keep track of my fur baby. I'm not as happy with this system as I had thought I would be.

Dustin ** our service technician is a life saver. He has on multiple occasions fixed install errors by a contracted service tech that is no longer with the company. Always professional and on time. What more could you ask for from a company like ADT.

Every time my daughter calls ADT for any reason she gets excellent customer service. I would definitely recommend ADT to anyone and as a matter of fact I have. We feels very secure in the home. Many people I know are paying less for monthly service than I am. Wish there was a senior discount.

I find that my service cost is considerably higher than my sister's who live just a block away from me. I have had several increases on my bill and she's not had any, I don't understand that. My husband has retired and is home most of the time so it's not activated as much. That's just something to think about.

Always prompt and responsive customer service. Hope that ADT has more sales on cameras and motion detectors. Right now they are a little too pricey. Like to add some additional accessories to my system at a later. That is all that I think needs to be done. Otherwise system is good and working well.

My services has been nothing but good. I like that I can check my house from my smartphone, and turn lights on and off. There is not any other security service that I would use. I have been with ADT for the past four years and I'm proud to be apart of the ADT family.

ADT has responded adequately to alarms that we have had at our home! I am very pleased with police dispatch as well as phone contacts to make sure that my home and family is safe. I am very pleased with ADT!

Wonderful person, and followed up fantastically. I would recommend this to all of my friends. I'm so happy with my system and my sales rep. Thank you ADT. You are wonderful. I hope to see a world filled with blue ADT signs.

We are very pleased with our updated home security system. The outside camera is efficient and the new control panel is much improved. The techs were good at their job and did a quick but thorough job. We purchased the Ring as well and they installed it for us and we like the safety feature of answering the door from the inside especially if we don’t know who is on the other side of our front door! Excellent service and an excellent product. We’ve used ADT nearly 20 years. Thank you!

Your representatives have always been helpful and kind when confronting a problem. I am technically challenged and can ask some "dumb" questions, but they treat me with respect and knowledge. I appreciate that and feel like they understand my frustrations.

Great customer service, pricing and home protection. Have been with ADT for over 10 years and never any problems. No reason to look anywhere else for home security. You will be completely satisfied with ADT!!

Both reps were great. They were Very knowledgeable, friendly, and kept asking if I had any questions. It was a good experience. I will definitely recommend ADT to my friends. I am a satisfied customer.

I have been a member of the ADT family for over 27 years! And I cannot begin to tell you the peace of mind their company gives me. Recently I was given the opportunity to upgrade my equipment, and couldn’t be more happy with the service I received from ADT. They’re pricing is fair, and their service reps are top notch!

I appreciate ADT staff follow-up after a mistake with the alarm system or an incident. Staff is knowledgeable and the help they give is both accurate and inclusive. When issues arise, technicians arrive and complete their work efficiently and then they give helpful instructions on how to continue to use the system with the least possible difficulty.

We are very pleased with our system. We sleep better with it! I used to be afraid to shower when I was home alone but now I just arm the alarm system whenever I am worried about being alone! I would recommend this system to everyone! I love it!!!

5 stars, the sound and functionality of the equipment is easily mastered and I would recommend it to others. The cost is quite affordable. System has been in my home for a significant number of years.

So far I have been satisfied with ADT. The accessibility is convenient. Looking forward to working with ADT and hopefully/maybe add more outside camera. Please continue to do great service and I will continue to be a customer. Thank you ADT.

We have been a customer of ADT for about 5 years, and the service, equipment has been outstanding. Would and have recommended this company. A friend who purchased ADT on our recommendation is very satisfied. She also stated that she would recommend ADT also. I have had nothing but good relations and experience with ADT.

ADT protecting my home is the best thing that we have done since buying the home. Since we are at work most of the day, I know our home is safe and with the multiple area of security (all doors and a sensor) I don’t have to worry about having someone coming into our home unannounced. Everything so far has been good and we are about 3 months into using the system. Best feature is the app. If we forget, we can arm/disarm from the app. Notifications are useful and keeps a record of all the activity from the home. As for now, we enjoy it and when the cameras are installed, we’ll keep enjoying it!

We’ve enjoyed great peace of mind since upgrading our ADT system. We’re able to control the climate with our NEST thermostat, view the rooms and entrances with our interior cameras, and see activities at entrances and keep up with neighborhood alerts with our RING technology.

Very pleased with the service... It is very easy to use. Serviceman was polite & knew what he was doing and explained the service to us. But I'm still waiting for the Visa card I was promised at time of installation

We love ADT. Have been customers for six years now and are treated as if we are their only client. Friendly, professional, prompt, courteous, and thorough on their follow-ups. Would highly recommend ADT to anyone looking for a comprehensive company.

Appointment set up and meeting was easy to handle. Rep was knowledgeable, and listened well to what we wanted. Actual work was done efficiently, tech was pleasant. Product was just what we asked for! Will decide if we need more protection in the future, and will definitely stay with ADT.

Great customer support. Always functional. Agents know what they need to do when contacted. Quick response to a triggered event. Continued need to keep monthly service charges as low as possible. Great camera function allowing property to be monitored while away.

So far, no complaints. Whenever away I can always check to make sure home is secured. If there're issues, I'm always notified by ADT, or I contact ADT which has great customer service with their client(s). I chose ADT on a recommendation and so far, as previously stated, NO complaints. I have also recommended ADT to out of state friends, and they also were pleased.

I continue having issues with my door locks. I would love to see a digital touchscreen panel. If you have this technology available please let me know. I love my ADT system and have been with the company for years.

In spite of the fact that my dog is not 80 pounds, she apparently triggers the alarm if I set it when I leave the house and I therefore cannot set it unless I'm staying home. Also, the monthly expense is more than I understood it to be. My installation, however, was very smooth and professionally done.

From sales to install - just an all around great experience. System operates very well and as explained. The salesman and the installer were informative, polite, and neat. They even managed to be friendly with our two Yorkies (who are always inquisitive when it comes to strangers in the house).

Always great customer service with ADT. Quickly helped us with an issue we had with a battery. When there is an alarm for any reason, they are prompt and give us peace of mind. We’ve used them for 8 years now and will continue.

Harry, the ADT representative was very professional, knowledgeable and great to deal with. I've been with ADT for a very long time and all my family as well. I chose SimpliSafe, I got a cheaper package for my apt. Once I buy a house again I will contact Harry and put ADT system in.

Satisfied with ADT. Happy to have a security system just for peace of mind if/when needed. I think the ADT sign in front of our house is almost as good as having the system itself. Rarely is there ever a billing issue.

I am very pleased with my service with ADT. I have used the company for about 9 years now and have no complaints. They were very helpful in switching my system out to a wireless system when the phone line stopped working.

I have been with ADT since 1994. One thing I do not like is if your alarm goes off because you did not dis-alarm in time, I do not like a recording calling my house instead of a human being. Other than that, I am happy with ADT. If I was not happy, I would have hired another alarm system a long time ago.

When the alarm accidentally goes off, you can count on a call within a minute. They are very nice about the call. We do need to upgrade the system though. We had this service for years, ever since we moved into our home.

We feel better knowing ADT is protecting our property when we are gone. Thanks. Your service man was very good at installing the system and explaining how it works. He guided us through the whole process and knowing it is there when we turn it on is very good and relaxing.

It was not the detector batteries. It was the detector itself. It kept beeping. Customer Service talked me step by step how to stop the noise AND scheduled a tech appointment to replace the carbon detector. Tech came over, replaced entire unit. Works great!

Have been with ADT for 8 years. They have always been prompt and reliable for anything that we have asked of them. In the times we have had alarms go off we have received a call within 20 seconds. The service guys have been polite and had any problem fixed within the first visit. Can’t say enough good about this company.

ADT makes you feel protected wherever you are with Pulse technology and reliable equipment. Their staff listens to any concerns and provides protection at a fair price. When I recently asked about my plan and pricing, they reviewed what was included and even gave me a break on future subscription pricing.

Our experience has been great with ADT. We have had no issues and would recommend to anyone looking for home security. We have the phone app which helps us to manage our home even when we are away on vacation. Great feature to have.

We have had this service for quite some time. The customer service is very helpful. The service personnel are friendly & informative. We feel confident when we leave home that our security is in good hands. We have recommended your company to friends & relatives.

Called to check on my system and if it needed maintenance as it's been a long time. They did a check from their end and stated everything was good. No concerns. My only negative with ADT is that it seems more expensive than other systems and I'm not sure that there is any added benefit. I am loyal but it makes one want to consider alternatives.

I would recommend ADT to a friend. The service we receive is always excellent and the staff seems to really care about their clients. We always receive excellent customer service and the techs are very knowledgeable. We love ADT and highly recommend them.

Yes, I would recommend my local ADT servicer. My local ADT have good customer service and installers. I had a problem with an agent outside the area and they followed up on the incident to assure me it was not them. What a RELIEF.

The alarm company calls anytime the alarm is triggered. Very helpful and professional. They always help and explain which alarm was triggered. They are easy to understand. I wouldn't use anyone else. They are easy to reach never a long hold time.

Thank you for making my family and I feel safe! When we travel away from our home in is good to know that someone is there working on our behalf. We have recommended this service to all of our family and friends.

I love having ADT Pulse. Knowing that we have cameras to capture footage in the event of a break in is very reassuring. Being able to access the cameras when we are away is also great. We decided to add a camera for the front porch and another one in the garage. The ADT rep that installed was fast and very informative. When he was finished he mentioned we could have installed a doorbell with a camera that alerted us on our phone when there was movement on the porch and the outdoor camera he just installed would be a good idea around the pool in the back. We wish he suggested that before he installed the camera as we would have gone with his idea!!

For the most part I am happy with the experience (especially with the installer)... But I am a little disappointed because the motion detectors don't always go on in the same place every time. I am happy about the alert system when an alarm just go off.

ADT customer service was very helpful and knowledgeable as always. Customer service has always provided quick and precise answers to solve problems and/or answer question. I can recommend ADT with confidence.

I’ve had ADT for a long time. Their service has been good and my interactions with their staff has all been positive. They were very prompt in contacting us whenever the alarm has gone off. I’m very satisfied with ADT.

The installation was performed efficiently, smoothly, and the installation representative explained how the system works. I would recommend this security system to my friends and relatives. I feel much more safer in my home now that I have this new system.

Today (June 23, 2018 between 2 and 4:30 pm a man (I forgot his name) came to my house to assess the requirements to install a security system (ADT). Everything was fine. He showed me what the system cost. And I said, "I have to figure out how I can get that money so I can pay it." He went on to say, "I can give you a lower price with less equipment." I explained to him that if I am getting a system I want the full system. Not a partial one. He continued to show me how he could get me a lower rate and I kept explaining to him that I would consider the full system once I find out how I can pay for it. Then he started yelling at me that he traveled a long way so he can make an installation so he could feed his daughter. That he does not make any money unless he makes the installation. I asked him to leave a few times.

We've had ADT for several years and I've been very pleased with their service. Their customer service has been very good too. Our package includes the motion detectors and the keychain.

I used to have another home security then ADT came along and I've had them since 15 years ago. Then 2 years ago, I had our system upgraded to the new stuff. I spoke with a rep and he asked all the right questions. I had most of the right answers and then they came up with a good price and we did it. One guy came and installed and he did a good job. He also explained everything to me, how to add on modules and how to work it. I'm very pleased with everything. I like the cell phone connection instead of the wire connection which could be cut. I especially like the way one can access the camera from anywhere in the world. In fact, I'd like to talk to somebody about more cameras. Overall, ADT does a good job. If you wanna see my system, come over. I'd support it, I'd promote it.

I just had ADT install and paid $100 upfront for the equipment. I will get a $100 Visa gift card after I fill out paperwork, get a copy of my contract and get a cashier's check or money order for $4.95 to handle shipping and handling of mailing the card to me. Within three days of the system being installed, I get my first bill. I understand the pro-rate fee for what's left of the month but the charge for the whole of next month is much higher than I agreed to. Calling customer service I am told that because ADT doesn't have my contract yet they default to the highest fee and will adjust the following bill when they receive the contract. Also, they are taking the first bill out of my account within 72 hrs even though I agreed to a certain date. They seem more worried about money than they do about their customers. I'm regretting switching to this company.

I have had service with ADT for over 20 years. I have paid the highest monitoring fees in the industry for this entire time. I have just sold my house and call two weeks in advance to cancel my contract, and they tell me it will take 30 days to process! Trust me the money does not matter, be it's a bunch of "money making" crap on their end. Then later they process the cancellation, the least amount of paid monies they need to pay back. If you ordered new service, they would provide you service within a few days. When it comes to returning your money, it's a scam! I will be purchases a new alarm system in a few months. It's a phone call that ADT will never receive from me. Customer lost forever!!!

The technician was very kind and detailed in his explanation of how the service works. He was very patient with two old ladies who live alone. He was very professional. The system is amazing. My 90 year old mother can control it with ease. She said after the installation she had the most peaceful nights sleep she experienced in a very long time. I rest easy while I am at work knowing she can reach the police or an ambulance with the touch of a button. Thank you ADT.

The ADT team has been good over the years. I've had questions, upgraded systems and bought new stuff. Some of the information they gave me led to purchases and I didn't have any trouble talking to them. They showed up on time or called if they would be late. I appreciate the service they've given. I'm glad I have ADT because if something happens, they either call me or I call them based on what's going on. I would definitely recommend them.

I first got Brinks and now it's ADT. Whenever I had to interact with the team, they've all been helpful and very polite. The equipment works great and does what I want. The features we have are fine too. I've always had good service from the company. I had to have them come out last year because there was some battery in it that made the motion go off, and they were prompt to come out and they fixed it.

We've been a customer of ADT for 30 years and my experience has been good with one exception. Their prices are becoming uncompetitive and I'm stimulated to buy another service that has something in the vicinity of half of the price of what they're charging. But I am generally satisfied with everything. The equipment I have in the house that I'm in right now has lasted 18 years with a few things having to be done like battery replacement and a couple of defective pieces. But other than that, I'm quite pleased with what service they've provided.

ADT is a very reliable and helpful company. We've had them for two years and have all the standard stuff given to us, which we're fine with. We've not had any problems with what they've done.

I’ve had ADT for over 10 years and I have felt a great amount of relief in having their security system. The features that are included in my security package are fine and I've been feeling very safe with the features I have, such as the motion sensors. My interactions with the reps and the techs were fine as well. I talked with the reps about trying to get my bill lowered and they worked with me, and everything’s fine. When the installer came over, he went over the little booklet that they gave me and he told me all about how the unit works. I would suggest to my neighbors that they look into getting ADT because I’ve been very satisfied with this company.

I’ve known about ADT forever but I’ve had them for 11 years. Their team responded right away when the alarm went off and they were great. Our interactions were excellent and I have had no problems with the features of the service package that I have.

We've been in our home for 30 years and because my parents had it out on the Key, it was just kind of a no-brainer for a young family to have protection for fire, burglary and everything else. We got an interesting system. It's called the Simon System, which was used in the Pentagon back in those days. Everything is wireless and very sophisticated so we're real happy and this is through ADT.

I’ve had ADT for 30 years and I am quite well-satisfied with it. They respond very quickly when the alarm goes off and everything is fine in my interactions with their team.

ADT Pulse is not working on mobile. App showing as system offline. One of the LEDs on the ADT module showing red. Called customer service. I followed their instructions. Still not working. They send the technical person. He came and fixed it. They charged 117$. When I called why you charged. They said I don’t have ADT pulse repairs coverage. When you take ADT pulse make sure you have free tech service. They service only the panel repair. Not the ADT pulse router.

I rarely write reviews but this is the worst business I’ve encountered in awhile. I’ve had several problems with MY system and they’ve serviced it four times. They only let you out of your contract if the same issue occurs more than three times, yet I was on my fourth and they wouldn’t honor a release. Customer service is very rude, aggressive and I’ve been hung up on. Item return and termination deadlines are very strict— they won’t let you out of contract or return an item past one day, for any reason. Asking to speak to a manager will result in “I don’t have a manager”. I strongly recommend considering other reputable security companies before you sign with Defenders ADT.

ADT's sales rep was a nice young man. When I got the rest of the stuff done, I called them to ask if I was qualified to upgrade and when the guy came, he said that I got everything covered. I also got along really well with the installer. Both of them were really nice people. When I had false alarms, ADT's reps called and asked me if everything was okay. They also asked what was my panel's code and I told them it was me. It was a way to make sure the system was working, too. I only have one panel but sometimes, when I'm walking in, I just walk past it and it would not even make a noise. Other than that, ADT provides a great service and the system makes me feel safe at home. I really like the motion sensors because I don’t want anybody in the house. I'd recommend ADT highly and I have a girlfriend that got it as well.

I’ve had ADT for over 20 years and having their system makes me feel secure. I used to have a friend that worked there. I've been pleased with their service and they've met all my expectations. My interactions with the reps have been excellent. The features that are offered in my service package are fine, although I'm sure we could do an upgrade, but I'm not interested in doing that right now. I would recommend them highly. In fact, my daughter is using ADT because of our service.

When I renegotiated my contract I was informed that if I moved there would be no penalty. I even reaffirmed the prior to agreeing to anything. I am now moving and they are refusing the cancel my service on my move date and are charging me a large cancellation fee. Do not go with their service. They will tell you whatever you want to hear to make you sign up.

ADT sucks and they are no good. The alarm was triggered a couple of months ago. I was leaving the house and I set the alarm. After I left, ADT called and they wanted to know whether they needed to dispatch. I told them no and that it was me. I was already two miles away from the house. I just set it and it was okay, but they didn't ask me for my password. They didn't ask anything in spite of the fact that I told them to cancel. I dropped my daughter at school two miles away and came back here. As I was pulling to the driveway, they dispatched the fire truck and police and they were here.

Late May of 2018 I received an ADT mailer advertising home security service for $27.99 per month. The advertisement had these great features and benefits including updated technology. On April 6, 2018, I was scheduled to have my home alarm system replaced by ADT. I had my previous carrier for 8 years—all wireless technology. I discussed with scheduler the plan I wanted. Well, the installer came, started the installation then proceeded to try and sell me all these additional things to which I declined except one additional sensor. After completing the installation, it’s now time to sign the contract. The contract says $54.99 per month. I told the installer that this isn’t what I called in for. He goes on to say how this was a better system. The advertised system requires a home phone line (this was not mentioned during the initial conversation).