ADT Reviews

We are completely happy and satisfied with ADT and its services. They are always very pleasant, respectful and helpful when talking to them on the phone. I always recommend ADT to friends and co-workers if they ever need the service and I'm glad we chose this company for our needs.

Would like to upgrade to wireless system without increase in monthly payments. Our system is very old. We have had it for many years. Getting up in age and can't afford any increases. I have seen some deals but for new customers. Also don't know how to go about getting away from home phone.

I have been very satisfied with the service I receive from ADT. They have kept my family safe. I would recommend them to friends and family. (This is for ADT - so you have cameras you install for customers?) I trust ADT with my home security.

ADT is always there for me when I need them. Recently - I had left the house after setting the alarm - and had not shut the door tightly which didn't trigger the sensor in the door. This caused ADT to call my cell and let me know this information. Since I was within a block of my house - I was able to return and set the alarm properly with the door firmly closed to engage the door frame sensor. Excellent Service!!

Called ADT on Saturday because smoke alarm went off at 2 in the morning, serviceman came out on Monday morning, and changed out the defective smoke alarm. He was professional, and an all around nice man, His name was Wes. Thank you ADT.

ADT had been phenomenal and a pleasure to work with. We have encountered no issues with the service or billing. They are prompt, accurate, polite, professional, and honest. We have never received a surprise billing... ever! They are also prompt when we test out our system to ensure everything is still working smoothly. We can’t say enough good things about ADT. We highly recommend!!!

This is third house (my home and 2 rental properties) I have installed an alarm system with ADT. I have had them for over 15 years at my own home. They are easy to work with and set up times when I am off work. Great people and would highly recommend.

Very satisfied with my service and customer service. The only complaint I have is I recommended a friend and when she signed up she told the technician I had referred her and they would not honor my recommendation. I think I deserved the recommendation. She did sign up.

We have ADT services at both our homes and couldn't be happier. Any time we've had a problem, from a failing battery in a sensor unit to a tripped alarm, ADT has responded in a prompt, professional manner. They've even helped me when I had one of those "brain fades" and couldn't remember my login password. Both my family and I feel safer in homes displaying the ADT shield.

Great service! My service rep was extremely helpful and professional. I do notice that my bill reflects items which I chose not to have installed. I did not get a camera. The system is easy to operate, and is a tremendous improvement over the landline system I once had...

Wonderful service! Repairman was efficient, polite, friendly and very helpful. he was on time, courteous and knowledgeable. He found and fixed the problem. I would always recommend ADT to anyone needing a good alarm service. Service was very good. I am completely satisfied with the service

I feel so secure in the fact my home is safe and I do not have to worry. The system is so easy to use and I really like the app on my phone so I can always tell if the alarm is set and if there is a problem in a certain room. Gives me peace of mind.

I am relieved that there is someone monitoring the system in a manner to alert the police if necessary. There have been times that the technician had to come to the house and check out questions. They are knowledgeable and able to put your mind at ease. Also, leave extra ADT signs to place in the front and back of the house.

We have always been pleased with the service we have received. Don't like it when you offer new customers a spanking new rate and then let your old customers pay for it. You do give me a discount each year and I appreciate that.

The professional who arrived was most courteous and meticulous in assessing my varied issues all in an extremely timely manner evaluated and rectified my problems. He also was extremely patient with me in catching me up to date with my entire system and explaining every question I had. (He also had the parts I needed in his truck so no additional visit was necessary..!

I received and e-mail stating my bill had gone up double and that I was a month behind in payment. I was not behind, my bank sends out the payment for me every month. I had proof that it was sent out on time. As far as going up, I felt I was paying enough for the service.

ADT is an outstanding security company. I have been with this company for over 20 yrs. Excellent monitoring and affordable rates. Many easy to use features and new technology. I would recommend this company to a friend. Great job ADT!!!

I feel safe with ADT as my carrier. They let me know when I need to test my system and if there is any issues. I know if I need help all I have to do is press a button and they will respond with help. Great company.

Have been with ADT (Brinks) for 30 years and have never had a problem with their service. A great company to deal with and I would highly recommend their service. They always want to work with you. I’ve had good response with them.

I have had very good experience recently. Very good customer relations. In the past I was very disappointed. I have not had to call. I had a call from ADT after I entered my home too soon. Very happy with call.

I have had great experiences with ADT. Quick responses when the system was challenged. Will definitely install in our new home in Seguin, Tx. I have checked with other programs and you are not the most competitively priced but have not dissected their plans as complete as I could.

ADT called me because our alarm was going off. It woke me from my sleep and I could her the dispatcher and my alarm. I ran to see why it was going off. The whole time I was assessing the situation, the young lady was on the Other End of the line asking me if I was ok and if she needed to dispatch the police. Thank God it was just a door that was not secured prior to Arming the System but it was helpful and calming to have someone on the line will I investigated.

ADT has been a responsive company. Our experience is positive. Service has always been implemented with a smile. We have no complaints, except that monthly fees are higher than we prefer to pay. Also, we would like to have a local technician available for more efficient scheduling.

We have been very pleased with the service from ADT. We feel protected. We know you are montitoring our home. You have responded in ASAP time to any alarm triggers. You accept our apologies if our fault by accident and you also call and remind us that no problem came from our mistake you are ready if it is truly an invasion. My nephew was able to enter code and password and you also realized he was legit.

ADT gave me help very quickly and took care of the problem with my system which was actually my phone line was not working. And without my phone line working it was making it difficult to communicate with ADT. Thanks to ADT. My ADT system notified me that there is a problem with my phone line. Thanks ADT.

I have always been very satisfied with the response time of ADT. I feel safer and more confident knowing I have ADT since my son is home alone all day. I have never had a problem with getting a call if my alarm goes off or if I have a problem or questions concerning my alarm.

My phone Assistant late yesterday afternoon was excellent! She was helpful and friendly and I greatly appreciated her help. She was encouraging and knowledgeable and spent all of the time I needed to guide me through and to answer any questions that I had.

I haven't had any problems with ADT at all when the batteries on the control panel go bad. They just send me another one and I just change that. It's simple to do. But with the smoke alarm, they came out and changed that. My interactions with their reps have been pretty good as well.

I am pleased with ADT. I called them and they came out and hooked the system up with a landline. The installers also showed me how to use it and they cleaned up after they completed the job. Since then, I've got an upgrade to a satellite and it's supposed to work if it gets disconnected or if somebody cuts the phone wire. I also have a motion detector. Then when I had a problem with the battery, their customer service reps talked me through it and I got everything straightened. I would recommend ADT and I already got my cousin to do his house.

Both the Installation representative and the representative whom I spoke with on the phone were both really understanding and patient with my questions. I am very happy with my security system. I finally feel safe!

I've had ADT for 10 years and it works fine. And when the batteries in the smoke detectors were not working well, I called them up and they came over and they changed the batteries. Other than that, I haven't had any problems with it at all. I'm very happy with them and I just feel safe having it. So definitely get it. The price is right, the equipment is good and it works.

I’ve had ADT for about 17 years. I had a problem about two weeks ago. The smoke alarm went off in the middle of the night and I called ADT. Wes, their tech, went out the next day and he was absolutely wonderful. He was very professional and he looked at the smoke detector, and he said, “This is an old one. I’m gonna give you the new one with the Lithium battery, and it’ll last seven to 10 years.”

Both my husband and I have had to call ADT several times (fortunately, not for break-ins). I've had two nice customer service reps and my husband had a very friendly one that he spoke with on a Sunday. The other three that I spoke to had VERY POOR customer service skills. Very rude, talked over me, didn't understand my questions or situation. Very disappointed and very upset that when we moved homes, we had to renew our contract for another 3 years. It's almost as painful and frustrating as dealing with the cable company.

The technician/ sales representative was very informative and helpful; however, I did feel pressured into buying items that I clearly knew I could not afford and was sort of made to feel bad (for lack of words) for not being able to afford the add ons.

I have used ADT's service for 20 years now. Their service and my dealings with them have been all satisfactory that I just haven't had any need to look at anything else. ADT's reps have always been excellent and our service package suits us. My wife and I are getting older and sometimes groggy in the morning, we would set off the alarm ourselves. They've always called promptly and they would take care of it. I always appreciate that. We communicated with them so we didn't have the police involved.

I've been with ADT for 20+ years now and it's been absolutely fine with them. I'm very satisfied with the features that are included in my system. Their reps have been excellent too. They reached out to me when I had an accidental trip and their response time was excellent. I would recommend them to anybody who'd ask.

Technician was prompt, knowledgeable, friendly and courteous. He was well prepared to present what options were available. The installation did not take too long and he showed us how to use the keypad. We are happy with our choice of using ADT.

I am writing this review to reflect false advertisement and skillful dishonesty of many ADT billing/account related representatives. This is not about the service or the system. Both operate very well and seem to be performing up to the level advertised. I am writing about account related false claims and direct lying. First, when I initially had gotten the service (from a certified dealer), I specifically asked about the process of moving the system when moving. I was told that if moving, I would keep the same equipment, same account and same contract and get the move at no additional cost.

We have a wireless system on doors and motion sensors inside our house, and it is doing well. Over a period of time, we have had three or four sensors go bad that ADT had to replace. We went to customer service, went through a series of unnecessary questions and they sent the technician. A couple of years ago, there was a tech that kept saying the system wasn't working but it was. The issue turned out to be a bum battery and he fixed it. ADT responds and I would recommend them.

ADT salesman led me to believe I was purchasing the Nest/Ring/Alexa devices. He quoted me a price for each piece of equipment. I didn't read the fine print and this equipment is leased. Then why was I paying money up front for them? Nest for AC will not work if system goes down. Wife has MS and cannot tolerate heat. That was never explained to me or I would never have purchased. System went to "offline" while we were on trip, no notification (no email, text, or phone call). If system goes offline AC will not work (along with all other equipment). Customer service just told me solution would be to have a neighbor come over and reset system. Yeah, IF I got notification that system was down which I did not get while on a trip. Door lock goes thru batteries about every 5 or 6 weeks. No notice when batteries are dead, lock just won't work. TERRIBLE system! TOTALLY DISSATISFIED!

The experience was very understandable and the technician was considerate of my needs and wants regarding security. He was very kind and thoughtful. Indeed very clear and efficient with their work, Thanks!!!

First thing they did was to take their shoes off. Told them they would be better off wearing booties. Very polite, knew what they were doing, explained sys. Very happy with service. I am really very happy! :)

I'm completely satisfied with ADT's service. At the time of the installation I was working in Virginia. But my husband was here when they installed the original system and it went well. Since then, they have come and added some more sensors and it has always gone well. They're very professional and did the work quickly as far as what they had to do. And the workers are always courteous. I have sensors for the doors, glass break-in sensors, carbon monoxide detector and some smoke detectors.

Defenders DBA Protect Your Home are complete scam artists preying on the people who don't know any better. Their representative Cody **, came to the house of my elderly parents and promised them the wireless plan with ADT Pulse for the same price as a landline plan. He installed the Pulse apps on their phones for them and everything worked, for exactly the three days it took for the contract to become binding. He then turned off the Pulse service and pointed to the fact that he hadn't ever checked that box on the contract. As such, the company had refused to make it right by saying it's not in the contract, a contract that he had my elderly, trusting parents sign on his cellphone with incredibly small font by ensuring them that it was on the up and up.

I called an ADT dealer (which I did not know at the time from the flier) - Defender and had the worst experience in terms of their service - the technician they sent took 5 hours to complete (taking smoke breaks). I signed up for the & promotion plan $28.00 that is connected through the hardwired-landline plan. When the technician arrived he asked if I wanted the wireless and explained the difference and I said I signed up for the promotion, he said that the Hardwire plan does not guarantee safety and anyone could tamper it from outside and the wireless is safer and better. I did not want that as it was beyond my budget. HE was nice enough to bring the wiring through my basement, but then later on said that my landline was wireless and it did not work so had to sign up for wireless.

I sold my house and building a new house. I spoke to the customer service and they assured me it is ok to move the service to the new house in 6 months when it gets built and there is no penalty for it. The service is suppose to get activated in July which is 6 months from February but unfortunately without notifying me they had charge me $1200 for breaking a contract and send it to collection. I paid off the collection but was shocked that ADT could do something like this. I will never ever get ADT or recommend them to anyone. PLEASE DO NOT GET ADT!

they have been deducting payments from my account. Yes I know I should have noticed but I did not. So I called and requested again that they cancel my service and refund the months they have been deducting. Oh NO they deny. I called to cancel and that all I argued about was cost. I trust now they have the message but still no refund. I am not happy!

I made an account with ADT in 2016. Was told I could cancel May 2018 so I called today to cancel and was told that the contract isn’t up til June 2019 which is not what the guy told me when I signed up for it! None of the devices worked. I had smoke alarms go off and guess what. Nothing from ADT. No phone call. No email. Nothing, I also had my sick mother pass out, I pushed the alarm button and guess what AGAIN. Nothing!! So I’m stuck paying for a service and not even being serviced by the company! I unplugged the damn thing from the wall and put it away in the closet til the contract ran out and now I can’t even cancel for a whole year! If you are considering ADT DON'T. You will be wasting your money because when you need them they will not be there!!! And you’ll pay for it even when they are not doing the job you are paying them for!!! Someone needs to sue them or something. If I knew where to start I surely would!!

February 16, 2018 I contacted ADT Customer Service advising them of our request to close our account. We had sold our home and no longer needed the alarm service at that address. Two days later the new homeowners initiated service with ADT, ADT has been billing our account for the new homeowner's service ever since that time. I have made 9 calls to ADT regarding this situation. I was treated rudely by at least one account closing specialist who would not listen to my story.

I sit down to write this after one of the most frustrating and embarrassing interactions my wife and I have ever had with a professional company before. This encounter drove the final nail into the coffin of our household ever using ADT for any service ever again. We are extremely brand loyal, my wife more than myself, and we tried to the very last breath to give ADT a second, a third and countless more chances for you to redeem yourself as a company worth keeping for our family. Allow me to start from the beginning.

David the installer was very knowledgeable about the security system, answered all our questions, great suggestions on what we wanted and needed. Very professional. Helped us understand how to use the camera, keyboard and helped programmed our phones. A great relief!

Elliot, presented himself very well. He answered all of our questions, he knew the product and explained the options that best fit our needs. Elliot also worked with us to achieve the best value to meet our security concerns.

Had an incident at my home last night. Could not access my alarm system/cameras online... Wondering what was wrong, I called ADT and found out that someone had canceled my account. A company that is suppose to specialize in security, allowed a stranger (they gave me her name) I never heard of before, stop my protection. What hurts so much is I've been with them for 10 years, automatic pay, and they never verified it with me. So, be aware ADT customers, your home protection can be canceled by anyone, anytime. When I needed you (ADT) the most, after 10 years of being your customer, you left me without the service I paid for. NO PROCESS IN PLACE TO PROTECT YOUR CLIENTS... SHAME ON YOU!!!

We've had ADT home security for about six years. We had it installed in our parents' house after they died. Having a security system in place gave us the peace of mind we needed for when we couldn't be there. It's easy to use and installation was a breeze!

Almost a year a year ago we got our security system. It was set up as far as we knew. Mind you we are in our early fifties and did not grow up in school learning this new technology. The sales person and the set up tech did not walk us through on how to set our video camera and we believed that all the steps had been taken for full setup. Three times we have had things stolen off our property in that year. We did not get any video feed. With us not really knowing what we needed to know because we were not schooled by the tech we assumed that things were being stolen while we were at home and the system was not on.

I agreed on a package with the online rep and he told me everything is included. He even added a $350 bonus because of my credit. After the installer wasted 2.5 hours of my time (he only installed the keypad). He tells me, "The alarm system will be $3500. You have a $2000 credit therefore your balance is $1500." He told me before he started, everything is included. The sensors are either $129 or $149 for the glass break. Every piece of equipment is deducted from the $2000. I wanted the basic plan. Discuss everything before you allow the installer to begin. Now I have to fix the wall where he drilled the hole. Thank a lot Nadir **.

The technician is very friendly and patient. He answers all my questions clearly and gives good advice. He teaches me how to use the system and the instruction is very simple and clear. He is also easy to work with when designing the system for my house.

I signed a three year contract with ADT. About 9 months into my contract, I had the same individual attempt to break into my apartment, peep into my apartment, and stalk me. I have the police reports to prove it. This was beyond my control and I felt unsafe. I needed to live in a high security building, of which do not allow security systems. I was not allowed to cancel my ADT contract even due to these extreme circumstances. I would think a security system company would understand that I had to leave my place for my own safety. Sadly, they just wanted my money. I just made the final payment of $621. Last year I made a payment of $594 FOR A SYSTEM I CANNOT USE AND IS NOT IN USE. When securing my home in the future, I will be using another provider.

I hired ADT to take over the security system in my new house and add 4 cameras. I had their system at my old house and strongly considered using someone else as they couldn't even keep track of the fact that I had their service, calling multiple times a week to get me to sign up while the system was armed at my house. Against my better judgement I stuck with them at my new house. This took a turn when ADT ran my credit when I hadn't authorized them to do so or agreed to hire them yet. They did give me a small discount to "cover" for this mistake. During the installation the crews needed to borrow my ladder as they didn't bring a tall enough ladder with them, not only did they leave my ladder where they used it and not put it away but they also didn't clean up after themselves.

Thank you for having a very knowledgeable and friendly rep. Norris left us understanding the system like a pro. If we had any questions he took the time to answer them so we could understand. Thank you very much. Pleasure knowing that we feel a lot safer with ADT having our back along with a premier dealer.

My sales and install experience were outstanding. The ADT technician who did the install was especially helpful in making sure the install went smoothly and we knew how to use the system before he left. I would recommend the service to others.

Trouble Shooting Warning Beep - My experience when calling ADT is always good. The technicians are great listeners and able to explain technology in understandable terms. My issue was resolved. They know the difference between a low battery beep and a smoke alarm. LOL I appreciate the patience of the Tech.

We had 2 false alarms the same week and were not called by ADT. The police was dispatched without our knowledge or consent. Technician was at our house in January, after another false alarm, and we were told that the sensor was not installed correctly. Since January we had 2 false alarms for the same sensor. ADT is not very reliable, additionally they were billing us on an expired credit card for several payments. Obviously the payments were rejected by the credit card company. The young lady who called us from the billing center was extremely rude! If you are looking for an alarm company, stay away from ADT!!!

The ADT service package we purchased has cameras and everything. Their installation team was very amenable and very knowledgeable. We just call their reps for a false alarm and still, the reps are very cordial and knowledgeable about the product. We’re satisfied with ADT’s service.

The front door sensor was a bit too sensitive: there were several false alarms from people just touching the doorknob, without actually opening the door. (And it's a big heavy door that stays firmly in place.) The folks who called to respond to each alarm were prompt, courteous and efficient. The technician who installed the system (Jonathan) was absolutely fantastic! I needed the installation done quickly, because there had been several break-ins by drug addicts who left messes, including used hypodermic needles, in the house. I was due to leave town a few days after the break-ins were discovered. Jonathan worked from 3:00 PM to 9:30 PM on a Friday, and came back Saturday to finish the installation. He even gave me a ride to my hotel Friday night, because he was worried about me walking there after dark. I want to shout out a big Thank You to Jonathan!

Had equipment installed and then was billed for items I did not approve, Wireless shock detector. Was also told by the installing technician that the 2 Keychain Remotes were both free, they charged $129.00 for one. The equipment bill is not clear enough to read, how the final total was arrived at is not laid out mathematically to make sense. DocuSign was used to sign this contract on my iPhone, this is why I'm getting to review the bill now. I hope they will at least take back one of the Keychain remote and refund me and also not charge me for the door shock detector.

I’ve known about ADT for many years. I live alone with my dog. I got ADT and the packages that I have are fine with me. They serve my purposes quite well. My dog is with me most of time so I don’t want the motion detector being set off by her moving around in the house. I’d go off and I’ll set it on stay. I’m an old man and I have to get up in the night. I put it on armed with the other so if there was a motion at home, it would’ve set it off. But it has been good and I’ve had no problems at all.

I was profoundly pleased with my installation process, even though my equipment cost was much more than I anticipated. Both installers were friendly, professional and had an excellent knowledge of the product. My questions were answered quickly and thoroughly. If asked, I would certainly recommend ADT to a friend.

We talked to one of our neighbors about ADT and then we decided to follow up. We purchased the service package with the motion alarms, shock alarms, contact alarms and 360 coverage. We're very satisfied with the service. With the last rep that came out, we went over and discussed the security features, and we decided which way we wanted to go. He gave me an idea on video systems when I get some more remodeling work in the future, and we discussed that. He was very helpful. During the installation, the rep showed me the first time around how everything worked and then I did it. Then, down the line when we changed one of the features, he explained it and then I had to read the manual too. I've been approached by several other companies around the neighborhood and each one tells me, "We can do this, you could do ABCDEFG," and I let them know that I'm very satisfied with what I have.

We had a system installed the night before leaving for a vacation. It took them 6 hours to install and the tech didn't leave my house until 10:00 pm. Before leaving, he handed me his iPad and told me to initial in several places. After having this man in my house from 4pm to 10pm, I'll admit, I just initialed the iPad places and sent him on his way. Little did I know that I just signed 36 months of my life and money away to ADT! After returning from vacation and actually starting to use the keypad in the bedroom and elsewhere, we noticed that one didn't work right. So, 6 days into having this alarm, I called the company and told them we weren't happy and wanted to cancel. It took an entire hour for me to actually get a customer service rep on the phone that would talk and hear my story. I was hung up on twice and talked down to by a typical collections guy named Jeff.

I've been with ADT for a long time. In the service package that I have now, I have one motion detector and the rest of the sensors is on the windows and doors. I also have four cameras and I was trying to get an upgrade, but they sold me the wrong thing. Then they told me one thing and they didn't do it, and I'm not fond of that all. They were supposed to come out and redo everything, but when they came out, they didn't redo it like they said they were going to. Instead, they put in two pulse cameras that I can't record on, when what I wanted was two cameras that I can record on, like the ones I already had. So, the service wasn't so good and I didn't like it.

My man, John, likes the ADT system. He’s got the keypad and everything. He has just one keypad for the place though which is uncomfortable because they use new high-tech things. I know what technology can do and where it can go. It makes me uncomfortable, but the system has a nice quality.

Normal service has been great. However when I called to relocate the service from ** in Palm Bay to ** in Palm Bay I was concerned how the interaction took place. Originally I called to find out if my system was owned by me or leased (a question asked by the buyer of my house). The rep seemed to not know the answer and indicated that the equipment should be left in the house when we closed. We then went through the requested date for installing service at 1811 and canceling service at ** (different dates).

I see ADT flyer... the price of the services said less than 7 dollars per day. I call and the man barely let me speak. Him give me a totally different amount. 49 per month and then cancelled on me... Great. I think is illegal advertising something and don't respect that...

ADT seemed to be the most popular alarm and security company, and I'm very satisfied with the features and service package that I got. The system functions properly, most of the time. When I called because of a false alarm, their reps came out to check the system and see if the battery was low. It was a very positive interaction.

I had ADT installed and cancelled within the 3 days required, I was not happy. The technician that installed the security systems made several holes in the drywall. I cancelled the service in February and it is now April and no one has come to pick up the equipment so that I can be reimbursed. I've made three appointments so far, two of them no one showed up!! I have one more scheduled in May, to pick up equipment. In the meantime, NO ONE can authorize my refund until the equipment is picked up.

I had ADT years ago and got rid of them for poor service. They have now bought out Protection1 and now that service is just as bad as ADT ever was. I would suggest ANYONE other than ADT. Bigger is certainly not always better. Now I am looking for a good replacement service.

We had a break-in and I wanted something for my peace of mind. I've had ADT for about five years and the services have been good. The reps have all been good as well and they’ve been nice to speak with. The installer was very nice and he showed us how to use the system.

My wife and I just purchased our second home. We had ADT in our last home and didn't like the experience of getting everything installed, but this isn't about that. We had decided to switch to another company here in NC, and I got a phone call from Shelly letting me know that I still have an additional year left on my contract with ADT, so there would be cancellation fees unless I was moving for a military purpose. My wife and I then decided to stay with ADT because of the moving discounts we would get.

When My 84 y/o mother moved from her home to mine she and I called ADT to stop her service when the property was sold (August of 2016). She could not remember her passcode that her late husband had set so ADT refused to stop service, When I invoked the Power of Attorney (ADT was faxed a copy in August of 2016) and ordered a stop to the service they continued to withdraw funds from one of credit card accounts without her understanding the account was still open. When I took over all of my mother's financial responsibilities (about a year later) I found where ADT had continued to withdraw funds from her credit card. I called to complain and they said that their computer showed that we had never contacted them in August of 2016 but they could not explain how they got her new address. It took more than 16 months to stop service and close the account. ADT has no reasonable customer service and fewer ethics.

I'm not satisfied or unsatisfied due to the system not doing what it was doing so there was nothing he could do. It did it the fist time but, wouldn't after he plunged it back up. System has been fine since technician left but, I'm sure it will do it again.

I signed up to get the basic ADT security system initially with $100 gift card as new customer signup discount. The installer came and upsold us to the ADT Pulse and promised us one more $100 gift card if we go with the upgrade so we upgraded and the installer never told us how to get the now $200 gift card so we assumed it will come in mail as most other companies do.

ADT advertises Alarm Systems with free installation and the system "becomes yours" after you've had it for three years with monthly monitoring. Once the three years are up and "you own the system", if you choose to stop paying or can't afford the monthly monitor fee, the system will beep continuously and is very disturbing until you either disconnect the system or pay the monitor fee. I feel it's a set up to get the Alarm System installed into your property and once that happens, you are forced to continue to pay if you want to keep it. So you never really own the system because you are forced to pay monthly as long as you have the system unless you can tolerate the beeping noise. Because the installation was free, ADT will not come back to remove the system.

I thought I had a 2 year contract which was going to be up on May 7th. I called because I'm getting offers for $27.99 a month, my bill is for $52.78 a month. They offered me a discounted rate of $39.95 a month but took me by surprise when they told me my contract was for 3 years. I told the employee that I was going to review my contract and consider my options, I also told him to have a good evening and we ended the phone call. I reviewed my contract, they were right...my contract was for three years so I called back to accept the rate change and was told that I had hung up on their employee and had declined the offer.

Not satisfied at all with you all. First we told the salesman we couldn't do it now. He talked us into it by saying they would pay for the first month. The install took longer than expected. Then when trying to do the doorbell, which he couldn't do. The doorbell button broke on him. Then our billing was suppose to take place on the 22nd of the month. Here it is the 17th and we get billed for $98. Which we didn't know about. Poor, poor, poor.

I have never had a bad experience with ADT. I am so thankful for the help I get when I need it in for the service I get when I want to add to my system. Everyone has been nothing but professional!! I feel much more secure having ADT! Thank you!

Great customer service!?? Anytime we have needed to contact them, we have always had our issue promptly resolved. The service representatives are always polite & friendly. We highly recommend ADT for home protection service! We have used their services for almost 10 years and plan to continue!

We were given a price per month of $48.99 but have always been billed $52.99. We were told it would be $99.00 to start but ending up paying over $373. We were told ADT would uninstall the equipment if we moved... now they want another $99.00 for that. Called to cancel account and they transferred me 10 times. Nothing they told us was truthful, their customer service was horrendous and I will be complaining to the BBB!

I first heard about ADT because we had Brink's. ADT’s people are very polite and responsive. I’ve had some incidents here where I accidentally set off the alarm and they called within a few minutes.

Thank you for your help. It was a good experience. Everything seems to be under control now. I appreciate your coming out and getting everything working again. I hope that smoke thing never happens again. I don't know what caused it in the first place, but you folks were good! I will be getting in touch with you soon as I will be leaving for the summer. I'll give you a call sometime in May to let you know dates.

The People and Company are fantastic. I have never had a problem with ADT and if I ever have a question they are there to help with an answer. Not to mention the rapid response time to an activated alarm. I would highly recommend ADT.

ADT was provided to us by the realtor and while we're good so far, the service is very intermittent. Sometimes I see the yellow button which should prompt me to do something, but it has happened multiple times and then it autocorrects.

ADT was the most affordable when we got them. I like the peace of mind that their home security system gives us. The sales reps were very prompt, professional and excellent. They helped me with troubleshooting and calling to verify if everything was okay when the alarm sounded. The installers were respectful, efficient and clean. We got features like glass break and alarm. If somebody were to come in through when the alarm's on, it would sound an alert. On the other hand, the prices are going up. I’ve stayed with ADT because it was competitively priced but now, it's the same as my Xfinity and it would be nicer just to have one bill. So, I may be dropping them because I'm no longer saving money and it is not worth keeping it.

I'm satisfied with ADT. I’ve known about them for a long time and I had a good experience with their reps. When one of their rep came once, he didn’t have the equipment to do the upgrade so they had to order it. We’ve gone over all the ins and outs of installing the upgrade here so we requested that he come back because we were impressed with him and they scheduled him back. The installation was fine and everything went like I planned. We did the newest upgrade and did whatever is in their latest ad. Then we had a couple of Carbon Monoxide things put in as well. We got one camera and I may put in another one too down the road. ADT is working well and I would recommend it.

The guy that installed my alarm was a wonderful person and he went over everything with me and was very helpful. I had to talk to a lady yesterday on 10 April about my Certificate she wasn't very nice.

My HOA mandates that everybody goes through ADT and I've been with them for a year now. I haven't heard from them this one year, which is a good thing, but a year ago, a guy came out and gave me good information. Although ADT is pricey, their service was good.

Pleased with fast response and the help to turn off my alarm. It was my fault. I think just as another safeguard it would be good to ask for the password. Thank you for the chance to comment. It is very much appreciated.

Had ADT for over 20+ years. Highly recommend them. If I were to have a complaint, it would be I hate that the security cameras only take 30 second clips and can take on average 5 minutes to reset; in doing so, if someone pulls in front of house, by the time they get out of their vehicle, there is no footage of it. If they pulled off within that 5 minutes, again, there is no footage. I've missed some pertinent things I needed as proof; HOWEVER, on the flip side, the camera has captured some footage I needed. If you happen to actively watch the live footage, you are able to capture video/still pictures yourself, prior to the 5 minute reset. This only helps if again, you decide to watch live footage of it. Who has that kind of time 24/7 (smile).

Late August 2017, I had Impulse Alarm, an ADT Authorized Dealer, visit my house to talk to me about placing an alarm system in the residence I live in. After contacting ADT to verify Impulse Alarms qualifications, I agreed and signed their contract. One of the reasons I signed on was that ADT was adding the Ring doorbell system with the alarm setup at no extra charge. Darryl ** from Impulse assured me that the system plus the ring doorbell would be up and running in less than 2 weeks. Well, I'm still waiting. I have tried several times to contact Darryl and his boss Ramsin, and they do not return my phone calls. ADT has also given me the runaround, even though I pay my bill on time. The best thing about my system, is that the keypad works great as a night light.

We have a smoke and door alarms from ADT and the service has been very good. The salesperson was fine and there was no high pressure. And the guy that put it in was very nice. It’s worth getting ADT.

Working for a customer oriented corporation for nearly 13 yrs, I would guess Corporations like ADT will go above and beyond to provide great customer experience. But unfortunately it was opposite. Been ADT clientele for nearly 10 or more years in California and New York and have always advocated their services. Cancelled their subscription last year due to some reason. Had everything installed, from wireless Sensors to switch to pulse (Smartphone support). Spend lot of $$ initially for all this.

Happy with the techs that came. Nice and respectful. Equipment was a little pricey. Techs were informative, explained everything they did. Showed me how to operate system with explanations. Helped me to add app to cell. Cleaned up after install! Overall no problems.

I have had ADT for over 15 years. The last year I have found out some real truths about the character and reliability of this company. First, after a long Chicago winter I noticed a wire attached to a box on my front lawn. It turns out this is the only power source to my alarm system. I remember the day it must have got caught in my snowblower because it fried the belt and had to bring it in for repair (that was December by the way).

My name is Lesley **. I have been a customer of ADT or other companies that have been bought out by ADT such as Protectron for at least 30 years at my current location. I have also had an account with ADT/Protectron at another location for 15 years. Last year I was approached by ADT to upgrade to their new technology at my home location on West 6th. I agreed to this. Then they suggested I do it at the other location of West 13th. Once more I agreed. Since then my husband who was using the second residence has died. In clearing up his estate and selling the apartment it has become necessary to end the agreement with ADT.

Last night around 8:00 pm a young man came to my door ringing the bell and knocking. I have a sign, eye level taped to my storm door that says NO TRESPASSING, I asked him if he saw my sign and he looked at the alarm sign on the ground by the step and said "yes, I am trying to replace it" I said "No, the sign on my door." He then read it and said he didn't know if it meant no trespassing in the yard or on the porch (how stupid of a response is that?) Anyway, I need you to keep your people off my property and respect my signs. Next time I will not be so nice and have them arrested for trespassing. I used to have ADT for years then your prices got crazy so I moved to a service that is just as good if not better because I received updated equipment. Bottom line, stop sending door to door people at night to places that CLEARLY indicate not to trespass.

Our experience with ADT has been good. We have been a customer for 15+ years and never had a problem they could not handle. They are always available, offers many upgrades and other possibilities with their service. I would recommend their service!

We have been ADT customers for many years and any time I've had a question or needed assistance I've received nothing but fantastic customer service. They are attentive, professional and do everything in their power to solve the problem or answer the question the first time. Thank you for valuing me as a customer.

I've been using ADT for eight years. We have a landline so everything is set up if we have a fire or smoke or a window or door intrusion, the alarm goes off when we have it set. We have codes that they call to deactivate it or not, to have the police come. It is monitored. And we have two keypads in our house. One at the main house to the other end. Their reps were very easy to work with. I was going to cancel the monitoring service, but they made me a deal so I stuck with them. In fact, we just had the alarm go off the other day. It was rather comical, they called me and, of course, I couldn't remember our password. We had three emergency contacts and they called each one of our adult children who were all standing in the same room with me because we were at an Easter event. It was hysterical. Anyway, they called right away and I'm 100% satisfied with their service.

Customer rep was very helpful. Looked out for my best interest. Gave me a good deal on my past billing issue. Not many companies would act in the interest of their customers like he did. I was very pleased with the result.

I called just to confirm how the system should work from my phone. Everyone I have spoken with has excellent customer service and knowledge about the product. They all understand you are a consumer/a customer/a person not just a number. They ask what you want the service to do for you and then they give different ideas. They are very well trained in the products so they can explain in details with examples doing.

We've had ADT for 25 years. We have a basic alarm with the door sensors, the contact box, and the infrared detectors. We’ve been thinking about upgrading the cameras. The representatives have been courteous. When we happened to set off the smoke detector, they called quickly and they handled the situation very well, but we’ve not actually had a real alarm yet. Also, we had a new door put in and we had a technician come out to put the alarm on it. It was a glass door and it was one of those impact doors. The technician came out and he was very helpful, and he did everything very quickly. We have all kinds of companies wanting us to change our security provider, but I just stay with ADT. I’d recommend them.

Everything went as described by the phone conversation with ADT. I had a problem with my voice command on the remote and they came out the next day and replaced the main panel which corrected the problem. Employees were very nice and understanding.

My alarm went off for some unknown reason after I had set it and left the house. I was in the driveway - hadn't even started the car when I got a call from ADT saying the alarm was triggered. This is the 2nd time it's happened (I set it from the pad on my desk and the left immediately, before the beeping stopped, yet the alarm has gone off twice). If it does it one more time I'll have ADT come out to figure it out. They are always quick to respond and a professional on the phone. They are always concerned for my safety when they call which is nice.

Upgraded our panel to cure a connectivity problem, replaced unreliable door sensors and added a sensor and control to our garage door. Our tech was very friendly, informative, and professional. I have told others of our good experience. The new system has been in about two weeks and is working flawlessly. We are thinking of adding fire protection.

They gave me notice that my alarm battery was low and needed replacement. They sent me a new battery for free and with the enclosed easy to follow instruction did the replacement myself. That was awesome! I would strongly recommend ADT to provide your residential security needs.

I am very pleased with the operation of and the quality of our alarm system, rapid response, friendly knowledgeable, agents that are very helpful and understanding. are some of the reasons why I would recommend ADT to all my friends and relatives.

We've heard about ADT way back when we got married and bought a home. We built our home in '47. I'm satisfied with ADT's service and I'm having good luck out of it. Everything has been working all right. I would tell a friend asking about ADT to get in touch with them.

I needed help resetting our system after the smoke alarm went off (my fault). I spoke to a human being immediately and he gave me easy to understand directions. No fuss no muss! We have had this system for many years and have always had excellent service!

I was notified of my alarm within a minute of the incident. New roommate used the wrong passcode after opening the door. I have had false alarms when the police was called and they were here within 4 minutes. Very satisfied with the response time.

The Technician was great. He replaced battery and checked out the alerts that I should be receiving. He was very nice. He came in the timeframe allotted and was on time. He was very knowledgeable about the ADT system and I appreciated that from him. He glanced at my signs in the yard too. I was very pleased with him.

She was kind and efficient in telling me which part of the alarm system had gone off and confirmed what I needed to do and what she would do. She alerted the police who cleared the house. I appreciate that ADT shows its name in caller ID.

Our alarm went off. We received a call from a young lady at ADT to tell us of the situation. We were on our way to a very important doctor's appointment for my husband. The young lady wanted us to turn around and go back home. We explained our situation. We asked her if she had called the Police, which she hadn't. When the Police got there they retrieved our key and shut the system down. Good thinking on.

I am pleased with the installation. The young man who did the installation was extremely pleasant and took the time to explain everything he did and how to operate the new control panels. We love the fact that this system is not connected to our telephone service. Because of that it does not go off every time the phone company is doing work on the lines.

If you're looking for a security system, I suggest ADT. I have been with them for 10-plus years and so far, I'm very pleased with their service. I have the wireless, the way you can set it once you leave. I also have the keypad, the signs, as well as the motion detectors. The sales team was wonderful. They were very knowledgeable about what they were selling and what they were installing. If I had questions, they were able to answer them. Additionally, the installer was very precise. It didn't take him very long to do what he had to do. He also had a pleasant personality. Furthermore, they should just continue being able to explain and sell the product and make sure the consumer feels secure with the system.

I fixed my package and ADT lowered my price. As a retiree, it got a little steep there for a while but we're good for a couple of years. The features are okay but they still have to charge me another $30 a month for the fire alarm. And for what I pay, ADT should put the fire alarm in there because that's something I need. But so far, the service overall is good. Recently, I couldn't remember how to run my system, and I turned it on but I couldn't turn it off. An ADT technician came out and he was good. I would tell my friends that ADT would be okay. I've been with ADT for about 18 years and I'm fine with them.

We can always count on ADT. Whenever we leave our home, we know that it is going to be safe because of ADT. (The sign out in front doesn't hurt either because ADT is well known.) At night we turn our alarm on knowing that we can sleep free of worry that someone may break in our home. Thank you ADT!

IT was quick and easy to order a new yard sign and it arrived at my house within a week. The only downside to ADT is I have the same service that I started with when I signed up in 2004 but the monthly charge has increased significantly.

Our system (Hardware and Software) has performed flawlessly the entire time. I believe that ADT uses quality components and expert installers to make for a superior security system. I would (and have) recommended this system to many friends; however, my system (because of its age and it is wired) is not offered anymore. Most of the new system are wireless.

Nicest people to work with. Informed us of problem and sent out help immediately. It took about three visits from repairmen but problem was solved to our satisfaction. We have had no problems since then. Will recommend ADT to everyone.

We are contacted if the door alarm goes off accidentally - appreciate the service. Sometimes our dogs push the door open before I push the "disarm" button! ADT rep is always efficient and friendly - even at 6 am in the morning!

I've been with ADT for six years and their customer service reps have been very good. Also, my experience with their techs have been very good and they’ve been very clean. ADT is a very good company to have and I love being a customer. They always answer calls and check on the system, and they’re very thorough.

The few times I've to go into my house thru the side door that's monitored by ADT, I've set off the alarm. I've always gotten a phone text and alert about the incident. It's nice to know they are always "watching".

I have been a member with ADT for quite some years now and my system has only gone off twice that I can recall. But each time the response was exceptional I don’t have any problems with my system. I am very pleased and would welcome ADT to anyone who’s looking for a security system. Again thanks for your service. Keep up the good work.

I was scheduled to have video cameras installed outside my home on 3/31/18 from 8:00 a.m. - 12:00 p.m. I was called later in the morning by ADT to tell me that the technician was running late and that the technician would be able to come to my home after 12:30 p.m. that day. Since, I was waiting for the technician to arrive since 7:30 a.m. I therefore did not want to waste my whole Saturday waiting for the arrival of the technician and the installation of the video cameras. I therefore re-scheduled on that Saturday for installation of the video cameras for that Wednesday since I knew it would be sunny in the morning and mild in the 60's. I had an appointment on April 4th with a schedule window from 8:00 a.m. - 12:00 p.m.

I have been with ADT since 2016 and am very satisfied with their service. They're very professional and courteous for an older lady that isn't very savvy with new technology. I live in a small town that doesn't have an office and they have to drive a long way to service my home. They come with a smile and know how to keep me feeling safe. Their security is top notch and once I learned how to work it I'm completely satisfied.

Your company has always been great to call us if our alarm has been accidentally set off by us or if the alarm went off due to something else. We receive a call seconds after it has happen and that is a great comfort to us.

I have never had a problem with ADT. They have always been very good about calling us (either recorded or a live person) to tell us that the alarm was set off. I probably wouldn't mind reminders to change our batteries and our secret password. I don't think I've done either in years. That's our responsibility, I realize. But it would above and beyond if they sent us reminders just like dentists do for checkups.

My parents had a house in New Jersey which was alone and got broken into no less than eight times. So, we have an appreciation of what really needs to be done for security and when we built the house, we were very interested in being secure because it was alone for a long time. When their installation team came out, they did a quick breakdown of everything, showed up when they were supposed to and how they were supposed to show up. They put in a good system and behaved the way they were supposed to.

We have received wonderful service and we would highly recommend ADT. While away from home and when we are home day or night we know we are safe in our home. The ADT app allows us to monitor our home when we are away with ease.

I feel absolutely safe while inside my residence and when I return knowing there is no one lurking inside. I have hearing problems and the system will easily inform me should an unwanted attempt is made to enter the residence.

My installer Carl was honest and did an awesome job. He was patient and explained everything about my system. He helped me set everything up for my wife who wasnt there for the installation. The sales team sold me misinformation about the "deal" I was getting. They told me I was getting equipment that the installers dont even have and told me all of my costs would be covered when that was far from the truth.

We had my husband's home broken into so we called ADT. They knew the house was on the market to be sold. My Husband signed a 3 year contract with them. The rep knew we had the house on the market but still signed us up for 3 years. We moved in August to our temporary home. We could not bring our system with us due to us renting. I understood we had to buy out our contract. We received a notice on October 13, 2017. I called and documented all the calls and logged in all the CSRs I spoke with. I set up payment arrangements. I spoke with the original rep for ADT and he assured me when we get to our permanent home we could be refunded the $1000.00 for our buy out if we signed up with ADT.

Whenever we have had to call customer service, they have been very helpful and have always been able to easily talk us through whatever we need help with. Technicians are always helpful and kind. We appreciate the service we receive from ADT!

ADT has been fantastic in response and handling of our safety. We recently got a call about a motion sensor event. Since I was just home, I decided to check myself. Sure enough, one of our parakeets was taking a flying tour of the house. Glad to see the level of sensitivity the sensors have, and that we were covered for any event. Can we get a cage lock sensor, too?! Thanks!

Very happy with the system and its ease of use. Really like the ring doorbell feature. The voice does get a little annoying but it is a good alert. The cat is not crazy about it. All in all a good system.

Able to diagnose the source of and correct the appearance of the sensor report on Pulse ADT. Was able to reassure us that the sensor was active though unseen on the zone list since it’s install. Also clarified why I typically get disconnect alert on many Sundays that clears when I log on to my Pulse ADT site. Repair specialist was prompt, courteous, relaxed and communicated well. He addressed our concerns. After the visit and some reading on the ADT site I wonder if he should have considered replacing the battery in our wall unit as it apparently requires a technician and may be necessary on the next year.

Very pleased with every phase of the process, from the consultation, purchase, installation and follow up from ADT. What a great team of guys helped us feel secure! Simple to use, we are glad to have this system. I think we got a great deal, too.

We have been very happy with our ADT service. We have had your ADT service since 2002, and have been pleased with the experience. When I have opened one of our doors with the alarm on, by mistake, I am sure to wait for a call from one of your representatives to ask me for the alarm code, to verify that I am the homeowner. Thank you, for your valuable service.

Throughout the many year of services I had with ADT I developed a trust and confidence. When I’m away I rest assured I could enjoy my vacation w/o having worries of all my perteneces left back in my home.

I love my ADT system! It's very user friendly and I haven't had any issues with it at all! I and my daughters feel safe and that's the most important thing to me. Whenever I need to call ADT for any reason, each representative I speak with is most helpful and knows what they're talking about! Thank you for providing my family the safety we need!!

The service that we get from ADT has always been professional. When we accidentally get an alarm --- the phone call is practically immediate and if there is a problem -- your phone is answered immediately. When we needed new batteries -- we quickly got them. Good going ADT.

Blackening steak smoke triggered alarm stopped alarm. Answered call promptly. Good job professional courtesy helpful. Like service. Will recommend looking forward to days off. Will be more careful next time.

I have no problems with my services so far. I find you to be professional, helpful and polite. I have no problems with customer service. They are very helpful whenever I have a concern. My account is set up through my bank and I have not had any issues with that.

ADT provides dependable security services and has done so for many, many years. I can count on them to respond very quickly if they receive an alarm from our home. ADT's personnel are always very courteous and efficient. They are happy to answer any questions I may have.

Had a break in where the locks were picked and the alarm scared off the burglars, luckily nothing was taken. Glad I had the alarm as I would have had no other line of defense. We bought new more secure locks to hopefully thwart off any future unauthorized entries. And we will continue to use the alarm.

It has been too short of a time to know how this system is working. So far, I have been using it at night for security. I just hope that ADT has taken care of the contract with Vivint so they don't keep billing me again. As I said, so far things have been fine. Your rep for this area (Amarillo) has been very upfront with me and I do appreciate honesty in a person.

I'm very grateful for ADT's merciful recognition of the serious financial limitations of seniors on a fixed income. When I was working, I faithfully, for decades, paid my ADT bill without any claims. When I retired, my world changed and I regret that I did not prepare as well as I should have. Thankfully, ADT showed that they understood my situation and made some much needed adjustments. Thank you.

Alarm went off and the front door was open and did we want the police to come. I said yes call the police. She asked if we could meet the police at the house. I said no that we were out of town. Then she called back and said we needed to have someone come to the house and secure the door.

Outstanding service rep and Technician. We love the service and feeling of the added security it provides us. We did have an eight pound Yorkie as our only security. A fair price to pay each month for the added secure feeling when home and away.

Having a technician come to the house to fix something can be pricey. That was why we appreciated the time that the technician took over the telephone to help us recover our system from a two-day power failure during a recent snow storm. She talked me through a particularly tricky communications failure as well as a battery failure without additional charges. I appreciated the help.

Everything was good except I couldn't get windows alarm with my package. I wish I could get the new package with more door and window alarms. I just received another offer from ADT with more alarms and a cheaper price.

I have no complaints about the service and the system. I consider it an inexpensive way to protect my home. I set the alarm when I go to work and, at night, the alarm is always set. Whenever I have contacted customer service, I have gotten prompt, courteous service. Thanks much!

I’ve had ADT for at least nine years and I’ve been very satisfied. A few times, their reps responded to me when I fell in the house and their response time was very good. I had the hardware all done over recently because there were some problems with the box, the alarm, and the ceiling. They came over and readjusted everything. Also, they put a new battery in.

We had Brinks originally for 20 years and then they turned over to ADT. I like ADT, and it does a good job. I have an injured leg and I couldn’t get up the steps fast enough to get the door open. By the time I got in the house, the alarm went off. I immediately shut the alarm off. It was after the measured time so I got a call from ADT asking what had happened and if everything was okay. It was a fast response and the rep was a polite man. I was very satisfied with the service and the personnel. And I've recommended ADT.

I have been with ADT since 2005 always had good service and prompt courteous service. Their personnel knows what they are doing. I couldn't be happier them. They answer any questions you might want to know so you can understand.

I am happy with everything. The only problem I have is that I didn't get a form showing that I have ADT so I can submit to my home insurance to receive a discount. I don't know how I can get one fill out to turn it in to my insurance. Everything else was great.

Your service repairman was excellent in explaining the new control panel and making sure all my other phone lines were in operating order before he left the premises. I would recommend ADT to any person who is in need of a security system.

I have been very pleased with my ADT Alarm system and service. I have also added a security camera on the front and back of my house and had no problems with the installation or service. I would recommend this security system to my friends.

Engineer took the time to really check out the issue and when it couldn't be resolved without damage to my home, he provided an alternate solution that was newer technology. He was very courteous and made sure I understood everything.

I can follow this up with a 4 star for the second representative (Allen) who helped me, but this is about Sarah, a customer representative who claims she has worked as a CSR for over 10 years with the company. I recently called to cancel my account and it should be a pretty easy process, I sent a written letter to the provided email over 1 month ago (amscresicancels@adt.com) and still my account was not canceled. So I was unfortunate to receive Sarah (who knows if that's her real name) to help me, she was very pushy and wouldn't let me speak.

We've had ADT for a long time. We had some people come out and added a few features once, such as some more motion sensor. They told us what would work for that kind of add-on that we had. The main time that I really needed to call them in the middle of the night 'cause my dog set off the alarm, they called just immediately. When a woman called, she asked if they should call somebody. I told her that it was never the whole motion that went off. So immediately, I was thinking that some people were in the house. She said that it was possible that there are small animals or children that could have set it off. We had a good experience with and their price is reasonable. If a friend would ask me about ADT, I'd tell them they ought to try it.

Very courteous and professional, neat and knowledgeable, which made the installation very smooth. The technician explain things in an easy manner. I would recommend this service if asked. System is working fine. Thank you for this opportunity and have a very nice day.

The ADT techs came out and installed a new ADT master panel and also provided some upgrades to our existing security system. They were both very professional and worked quickly. They could have spent a little more time going over the features of the new panel with me, but other than that, all went well.

I’m glad they call the police, when the alarm goes off & I'm not able to contact. I feel secure knowing someone is looking out for us, when I’m not home. Even, if it was the dog setting off the sensors by jumping up on the doors. Only, when someone is there. Between the dog & the alarm system. I feel very safe. Thank you!

ADT was super responsive. They called several times until I fixed the batteries. This was over a 7 day period. I had a difficult time getting the batteries located. I then purchased some batteries that were a new kind to me. No longer do 9 volt work on the new devices.

Every time I've had any questions or concerns, ADT has always been there 100% to solve everything I've ever needed help with. I recommend them to everyone. I would never switch or cancel. They are a very loyal company. Choose ADT!!

I wasn't home when ADT showed up, but workers at my house were home. Apparently I need a landline to get the best service but who has landlines nowadays? Only older people. Most young people don't even know what a landline is. Anyway ADT gave me something that works with cell phones. Installed in a few places but because they are working on my home, sensors were not placed everywhere.

The system is great for our house. My son is 7. Makes him feel more safe having a security system in the house. The rep and installer were great. They gave us all the information about the product. I would highly recommend.

Response to call was very good. Sensor fell off causing the alarm to go off. ADT should do a home service call at no charge at least once a year to make sure everything is working properly in the home. Overall I'm pleased with the system.

I called immediately and everything was fine.The representative was kind and helpful. I had accidentally set off the alarm. Therefore this was an error but I appreciate ADT contacting me. Hopefully I won't set off the alarm anytime soon.

ADT services and personnel have been very helpful and supportive. The response to alarms has been very quick. The follow up has been very supportive. ADT works with the customer to meet his needs. I would recommend ADT to family and friends.

I have been a customer since 1992. Overall the service is good. Response time is average. Agents are mostly courteous and professional. Your Monthly charges are on high side compared to competition. You should offer discounts to senior citizens over the age of 65 years old.

I called ADT to tell them I had lost my pendant and wanted another one. A man came the next day with a pendant and he also checked other things about my service. He was very kind and professional and did the service quickly and nicely. I was happy with the service.

Customer service is great. Tech is always on time for appointment. Tech is always very knowledgeable, always answers all my questions and shows me how to operate my system properly and how to get the best service from it and how to upgrade it in the future.

I asked ADT to provide a service call to re-install a backdoor sensor after replacing the door. The technician checked all my sensors and replaced the batteries (3 years old) in all my sensors as well. Very professional and courteous. Excellent service call professional. And he did not charge for the service call or batteries. Thank you very much for your excellent service professionals.

Keep Up The Great Work, and appreciate your support with cost containment for both of my accounts. We have had your service for over thirty years with no reported problems, so speaks well of the company and technicians. Happy Spring Time Everybody.

For the most part we are happy with ADT Pulse. The remote features are useful and give us are greater sense of security. We have some concern with response times. We have had a few false alarms and it takes ADT a little longer than we would like to call about the alarm going off. In the end they call and handle the situation. Thanks ADT.

This Service is great Iam happy and pleased with the service ADT provides and I would recommend this service to anyone needing a good security service for an alarm system. Very reliable and excellent customer service and always there when you need help or have a question.

Service as well as customer service have both been great! I absolutely love the ability to control the system from my smartphone! This company has been around for a very long time and has proven to be efficient. I would highly recommend them to anyone who is in need of their services.

The ADT sales rep was courteous, professional, and informative, and the installer was consummately competent and graciously & patiently answered our questions. The Pulse system works flawlessly and was clearly the best choice for us. We are immensely pleased with ADT and recommend it without reservation.

Moving from Indianapolis IN to Milwaukee WI, Been with ADT almost 30 years. Very loyal customer. Need to move service with bare minimum services and charges. Not interested in a lot of extras. Moving to a condo. Only 1st floor needs protection.

We are happy with ADT, your response time to an alarm event is quick even though it was a false alarm, great comfort to know someone has your back. I think we properly need to upgrade our system at some point but I'm sure you guys will be in touch.

Equipment works perfectly. Customer service is responsive, helpful, and friendly. Cost is very reasonable. We've been ADT customers for 20 years or more and plan to remain with them. We've never had a problem with the equipment or the monitoring or the customer service personnel.

I have had ADT for about 60 years and am very satisfied. They have always responded when needed and have updated my equipment when needed. They are competitively priced. I would recommend that you compare with them if you already have protection or subscribe with them if you don't.

With ADT Security I feel very safe in my home. When I'm away from home I don't worry because I know I have the protection of ADT security services. My home, myself and all my property are protected and it also provides an additional discount for insurance purposes.

They show up on time, each time. If you have a problem with equipment they are there to take care of it. If you have an incident, such as an alarm go off, prompt calls to make sure you are well. Don't shop anywhere else for home security. Happy customer for 11 years.

Our alarm went off at 6 something in the morning. ADT responded immediately with an animated phone call (I had entered the code to turn it off). The cause was a faulty front door sensor. ADT sent a repairman who found the problem and made the repair. The repairman was professional and courteous. We are very pleased with this repair.

I love the service. I never had any problem. My house is very safe. I appreciate everything y'all do. It's worth the money. I really love the service and the people that comes there they're so friendly. Every time I call about any question I get the answer I want and I'll be very satisfied. I thank y'all so much for the service.

After a break-in, I had ADT installed. I feel more secure when I'm home alone even with my dog. With children visiting, I can tell when they are going in and out of the house. I also know my home is protected when I'm away visiting friends.

Great service. Great experience. The repairman was intelligent, helpful and explained what the problem was and what caused it and what he did to correct it. He left his card and told us to call him directly with any further concerns.