ADT Reviews

The rep came in and talked about it. But I wasn't aware that I had to pay him upfront so I had to wait till the next day. So he came and sold me all the equipment. He was here for about six hours, got nothing done and left. Then he didn't show up for another week and a half until I called ADT again. They sent somebody else over to finish what he started. After a couple of days I paid the $100 dollars to get activated, he said that it was gonna come back to me in a Visa card but I haven't seen anything of that either. But when the second guy came over, he was way, way better and way more professional. That part was good. My sense of security is way better having the system. I like how much it covers as far as the property.

I’m trying to get on to ADT but it wouldn’t accept my security word or my phone number. I haven't called them, and I just tried it online and wasn't successful with that. But other than that, I had ADT before and I was very satisfied with it. A friend of mine talked me into going with his company, which was a mistake. But I'm back with ADT and they had to put in new equipment. Everything is working fine. The system arms and disarms when I tell it to. Also, the reps were very professional.

When we purchased the house, there was already an ADT panel in here but it wasn't activated. I went with ADT because they are very well known. I also looked at reviews online and it was in the top five so I felt comfortable with it. We are satisfied with the system. It's working as promised and the panel is easy to navigate. We also went ahead with the shock sensor. Overall, we're pleased. They were professional, efficient and provided us with everything that we asked about at a reasonable cost. It's worth it.

I thought ADT was a bit cheaper. AT&T told me, "You're gonna get this package for nothing." But when the agent got there, it was all different. But he helped me whatever he could. I didn't get everything. And I'm not done. But I got whatever he could help me with. He went over the features and then told me it was $3,000 for everything I wanted, and how it works, and take care of my home and stuff. He did the best that he could do of my budget while he was there. I'm not done because I still need three more cameras, my door, secure code in my garage. So I told him, I will call ADT back in two or three weeks and buy a few more cameras. He did excellent. I would keep ADT.

We've used ADT at every home we've ever owned. Everything has been fine since the installation. The guy that came and installed ADT was really, really good. He did a good job explaining the plans and working with me. He was here for about four hours. He did a very good job. I've really enjoyed using the phone app. He helped me with that and showed me how to work it from the wall.

The guy did not show me how to change the code on the little keypad. But it ain't no big deal. I got a button and an app.

I know a lot of family members and friends that had been going with ADT for years. ADT's been around since I was a kid so I also did some research and looked up that they are one of the number one security system services. My family comes first so I definitely wanted my home protected with one of the best security services around that's why I picked ADT. The guy that came out to install was professional and everything was up to par. He took care of us in my home and I appreciated it. He showed me how to operate the system. This was the first time I've had an ADT system. He showed us tricks on how to arm and disarm the system and how to use the keypad. He went over the basics with us. He was good with demonstrating. He's a good worker.

I had ADT before and I passed it over to my son. A lot of my friends got it too. I didn’t have any security for a while but I decided to go back to ADT. I had a great sales rep. There's also a guy named Alejandro who comes here about these things. He was the one who did my system in installation. He went outside and put the cameras so I can see my windows and my door. I can see my car, the back door, and half of the neighbors' cars. I look at the cameras on my phone and everything looks beautiful. I set up the alarm system on top of my desk. It's a quick reach when I open the door and it's perfect.

ADT's salesperson was absolutely darling. He was really good at his job. I only wanted the basic service for $27.99 a month but then he told me that I could have cellular service if I did that. I would have to buy something to get it. So, I bought their carbon monoxide monitor. That wasn't true. I called and told ADT that I wasn't happy with their $48 charge and they said that their rep misunderstood things and that I would get the $27.99 rate.

ADT has a good reputation so I had the system installed. The team was wonderful and I had a great experience. The only thing I noticed that I'm not crazy about is that if the camera is set for a distance, it uses up my video. I already used up all my video for the month.

ADT was misleading. They should be honest with people. Honesty is the best policy. They could improve on being upfront about the cost of things and what's included. I went with them because of their promotion but I'm not happy with the procedure and the price. They lure you out there with $850 worth of equipment then you get a sales rep that puts a little pressure on you to get the stuff. That's when you get into the gist of things and when they break it down, it's not what you anticipated.

The installer of our ADT system was knowledgeable about what he was doing, professional, and courteous. He had the protective shoe cover, gloves, and had a mask on when he was talking. Also, he pretty much tried to stay a 6-foot distance. One problem I have with the system is that I keep getting notifications about the front door charging or not charging. It's kinda frustrating to have to go through the emails and I get that about every 10 minutes. I have about 50 of them in one day. I told a rep about it and he got remote access to try and take them off or ease up so I wouldn't get those notifications all the time but I'm still getting them. Other than that, everything is working like it should.

ADT is reasonable. I went with them and the installer was really good. I have grandkids and the youngest one who was two years old was right behind the tech trying to grab his stuff. He was really patient. I work in banks and what I have is almost the same system as what the bank has. It works really well. I love the keychain the tech gave me. With it, I can pull up, hit the button, and turn off security with bags in my hand or while holding the baby. He made things very convenient for me. I have everything I need. Other people should definitely get ADT. I recommend it to everybody.

We've used ADT before in different situations. We knew it was a good product. They came to the house to get the system set up. We bought the whole package because we can use it on our phone as an app to lock doors. The tech set it up totally because it hadn't been to that extent before. We have a Shih-Tzu and the motion detector does not pick her up. He aimed everything above.

The guy from ADT that came out to install was very personable. He knew what he was doing. He knocked out the install really quickly. I had some changes that I wanted to make, and he was fine with it, and everything went well. He also made sure to have his mask on at all times. We have a keyring that allows us to alarm the house. So, from the driveway, my fiancée can easily just hit the button. ADT is something that I always trusted. There are companies that offer kind of the do-it-yourself route, but we know we can trust ADT.

I had ADT about 20 years ago. I went with them this time because I know that they've been around for a while and I'm very satisfied with them. It's been a good experience so far. The fellow that installed my system was really excellent. I have the little key fob where I can set the system in the garage or outside and I like that feature. It's something new.

I had Monitronics and then, they went over to Brinks. Then, from Brinks, I went to ADT. I did a little homework and thought ADT looked like a much better product than what I had and went to get it. Their rep did an excellent job. He installed it and he explained it too.

I had two interactions over the phone. One with the initial agent and another with her supervisor whom she transferred me to. Both experiences were professional. The money I invested in this system that I got, I feel better. I received what I wanted but I have not engaged it yet because a little thorough testing would have been good.

The ADT sales agent I had was awesome. He made sure I understood everything before he installed it, including how to use the system and how the agreement would work. The system I got has been very functional and it has been doing well for me. We feel very secure with it.This has been one of the better decision I made when I was moving in to have peace of mind that when I'm away, nobody's gonna be able to get in my place without being acknowledged.

I like the deal ADT got going on. The prices are good and they do apartments. The only problem I had was the ADT Blue. When COVID came out, it was a different thing with the ADT Blue. I've dealt with ADT several years ago and I'm used to the regular one. I gotta call them because I'm trying to get refunded my little money with ADT Blue. Other than that, the features are good. They monitor everything.

When I first started looking at ADT, it was offered at a much lower price than what I was using at that time. I got some information on the sales from the salesperson. I supported all the details that I was currently having at that time, and for that, I was told that it was covered with $28 or $39. But halfway through the installation, the installation person told me the rate, which was much, much higher than what I was told and what I was under the impression. So my experience was really not good.

Sean was awesome. He was very professional. He knew what he was talking about and what he was doing. I have the motion sensors in a four-car garage. I have the strobe lights and sirens outside, which I really wanted. I'm in a complex and every building has the same address. So, if the police were called, where do you go? He had them on the truck, which ADT told me they might not be carrying them on the truck. It was good. It's enjoyable. But I'm still having problems with my system. I trip it every day.

I had a pleasant experience with the salesperson I spoke with. She was very nice. The installer was great too. He had to drill a hole through the wall to set up the monitor, so we had him do a little extra work, but he was very helpful and nice as well. We feel a lot safer with the system and we're very happy with it.

My first experience with ADT has been terrible. I was lied to. When I did this over the phone, they told me I will be getting a Ring doorbell and two cameras. They also said I will be getting a keypad for my door and eight contacts for my windows and three contact for my door. I asked what would my monthly payment be and the guy said it'd be $53 a month. I asked how do I get their service. He said that'd be $99 and I had to pay for it with a credit card. He also said I would get a $100 gift card back.

ADT makes me feel better when I'm sleeping and knowing that when I'm at home, it's secured. I've only had it for a week but I'm happy with it so far. I would recommend it to people. It gives me a peace of mind. However, I live in the county and they said they had to get a permit for them to call the police. When I called them, they said that I don't need one. I was also hoping to get something in the mail and I got my contract but that hasn't showed up yet.

I was leaving the state and I needed my house to be secure. One of the features I like about ADT is being able to assign other people to be able to go and check on my house. I am not even in the state at the moment. But my girlfriend and my son and my other son are there and they each have their own code. So they go and check on it if everything's fine.

My sales and installation experiences were great. Everything seemed easy and smooth. The system's great too. I love it. I’ve set the alarm off a couple of times after that night, but that's on me. It's been good.

It was my intent at that time to call ADT and strongly protest the rep’s presentation, her attitude and things of that nature. She was the first one I contacted and once I started asking important questions, that ticked her off. The conversation was going so badly. I started questioning her about a number of things. Her demeanor was bad and she got irritated with me. And at one point in time, I even said that the phone call was not going very well at all. I’ve done sales and I’m on the business of choice too. You don’t get ticked off verbally or if you were together, visibly. You have those skills and you should have that initial training process on how to get around that and still not aiming at the customers.

The options with Protect Your Home ADT that were given to me were fine but I don't think I got everything I was supposed to. They almost didn't wanna give me the smoke and fire and I knew that that was offered. But they ended up installing it. Also, I should've requested the information in an email before so that I knew exactly what they were installing. I got the smoke, fire, and carbon monoxide detector and I'm okay.

I like the features included in my ADT service package. I have cameras and I like to use my app. I feel safer having ADT.

ADT has been around for quite a while and they're still around. That means they're doing something right so I went with them. The rep was very good. He went through everything, what he was gonna do and what he could do then left that up to me what I wanted to do. He explained everything once we got it hooked up. He did good. The system is very good. It does what you want and it responds every time. During these times, it makes me feel a lot better knowing that if anybody tries to get in, I'm protected.

Every home needs a security system and ADT has the best prices and better service. It's not overpriced. They are really good and I'm really pleased with their service. The people I spoke with were very good and helpful. I'm very pleased with the work that they did.

A very nice young man came to do the installation. He did an excellent job. I was very pleased with his service. He was masked the whole time and he was also wearing gloves. The system is very user-friendly. I work in software so I know the difference between user-friendly and non-user-friendly. I'm very pleased with the technology. It has improved greatly from previous software systems. I like having the cameras and having an app on my phone where I can view the cameras.

I got a hardwired system and then, we did glass breakage and smoke alarms. There's a carbon monoxide detector too. The installer didn’t do a very great job. One of the complicating factors was I had a hardwired system and he didn't have a whole lot of experience doing those. He was more qualified to put in the wireless systems than that. He gave me the manual but we didn't even activate the system because after he left, the system wasn't working. I called the technician the following week. That guy didn't come to the property but tried to debug it remotely. He took about two hours but he couldn't get it to work right. So, today, someone else came out to try to work on it. They said it needs to almost be completely reinstalled.

I've used ADT before and I didn't have any problems, so I went back to them. Everything is good.

ADT was recommended by Wright County Electrical and it was excellent with the rep. They installed the system the same day they were here. I like the package very much. I have an increased sense of security since I got the system.

I chose to purchase with ADT because of their service and their offers. Their reps were here the whole day and they were nice. They did the work and they checked and rechecked. Also, they explained everything in detail, one thing at a time. We have the voice activated on the system and we keep it on so we can get familiar with it. We know we're safe. All our windows are safe and we would know if somebody would open them. And we know our doors are locked. We're satisfied.

We wanted to get a security system because we used to have drug things going around our place. I googled security systems and it came up with ADT. I've also seen a lot of ADT all over and our daughter in Wichita has it. What made us go for sure was that it's a three-year contract and if we do move, it goes with us. We like that. The installation team came around 11:00 and left around 1 o'clock or so. They trained me on it and that went fine. I am satisfied with the system. It went off one morning at 4 o'clock and it told me exactly what door was open. The system works good. At nighttime, I shut the house down and we try to sleep a little better now.

ADT can't seem to get it right. It's a very crappy service. My doorbell still doesn't work properly. The first guy didn't even do what he was supposed to do. I was told by the person that came out that the installation was done not the way it was supposed to be done. I spoke to ADT and they said something about I needed an electrician in here. I'm gonna call the electrician to see what they say. If they say it's not on their end, then I'm gonna go with somebody else.

I had an excellent experience with the sales rep. But they weren't able to reprogram the keypad that we have and our doorbell isn't working, and I haven't heard anything from them.

I had ADT some years ago, just to have to feel safe in my home. I had a little dog, but then I bought a Great Dane. The Great Dane kept setting off the alarm. So I had to let go of ADT. Then we decided to get ADT again. With everything going on in the world, you wanna be a little extra protected. The sales agent was very professional, very polite and very accommodating. He told me that I could call him if I forget something or if I want him to come by and go through something that I couldn't remember, he could come right by since he doesn't live far. He sales ability was excellent. With the system, I like that the machine tells you which doors or window are being opened. My husband doesn't hear real well, but you can hear that recording thing. That's a nice feature.

The rep was sweet and very professional. When I had questions, he really tried to answer them and explained things thoroughly. He walked us through the system. The installation went fine. Everything's been pretty straightforward.

The technician that came out was amazing. He was very precise and about putting the alarms up in a certain, inconspicuous spot or making sure that the wires didn't show, if there were any wires. He communicated well. I was very satisfied.

A lot of people have ADT. I did a little research and saw that it was one of the larger companies and have a presence here in our town. I've known about them for years. The rep was accommodating and seemed to know what he was talking about. He was a good salesperson. The installation team had to struggle a bit. They were here the whole day because of getting everything working. It was not that we have that complex of a setup, but it was some equipment problems. But they got it figured out. They were gonna be here in the morning and I scheduled my morning to be free but I had some stuff going on in the afternoon.

I've always heard of ADT and when I moved here, I thought of them first. The guy who came here, Louis, was phenomenal. He explained everything to me. He told me the options options and all the things I could do. He set it up and showed me how to use the system. It went really well. It was a very easy and pleasurable experience to deal with Louis. It was really smooth.

My sister has a system, but I've heard about ADT for years. Their reps were very professional. Everything went great. However, the installers could have been a bit more professional. The rep said the sale hurts him as a salesman if I say anything, if I even call for help with my system. He said it reflects on them. But I didn't appreciate him telling me that. And the other thing was he stood out to me while I rated him. That was not very professional. Other than that, the system works great and it's easy to operate.

We had to reset the driveway camera the day after they installed it. We had to get up and unplug it and plug it back in. Since then, it’s been working okay. I fixed it. I called up ADT's technical support people, and they said I had to get up there. My brother and I got a 12-foot ladder out and set it up and I held it. He went up and unplugged it for 15 seconds, plugged it back in and it rebooted itself and it started working. I'd recommend ADT if somebody wants or needs a system.

When I purchased ADT, it was great. They talked me into having a technician come by to the house, so here we get to see about the system. Everything was good once the tech got here for the install. I called in ‘cause I wanted to change the WiFi for the camera, ‘cause the connection, previously, was slow. The experience was good. This lady walked me through it, step by step, what to do. Now I know if I change it again, I should be able to change it by myself. I like the fact that I know who's coming up to my door. I also have the app on my phone. I also like that my house is secure now.

The sales guys were really nice. However, it was hard to hear them. I couldn't hear a word that anybody was saying. But other than that, they were not rude and there was no pressure. The guy that did the installation was awesome. He helped us out and made recommendations. We upgraded some stuff on his recommendations. The system’s working great and we're both really happy. My wife and I travel back and forth. When she's at the house and I'm not there, it does give me peace of mind that she’s got an alarm system on. As a rookie, we're still getting used to the system. But in terms of arming and disarming it, it's really easy.

I moved. My sister recommended that I go check out ADT. The sales reps of ADT did a great job. They were very thorough and very personable. The installer walked me through every step of what he was doing. He tried to find the best discounts. I'm a school teacher, so he tried to take care of that. He cleaned up after himself and asked me was I satisfied with the location of the board.

I saw ADT on a commercial and I called. It seemed like a good deal and the sales rep was good. The installation took too long and the installer had to leave the house to get a certain chord. The install took one day but it was a four-hour ordeal. The equipment is not as sophisticated as I thought it would be so I do not like it. Also, their monitoring fee is way too high. I called them on the third day to cancel it and the rep took all my information. I called back a couple of days later and talked to another girl. She redid the information because she said it was put in there wrong. Then I talked to another girl and she said it was showing that it was gonna be canceled and we would get our refund on November 4. Nobody told me that. I had to send them an email.

I need home protection around my area because things have been looking a bit shaky. One of my packages came up missing off my porch. Then, we had a break-in while we weren't home one day and we happened to walk in on it. I didn't want those situations to reoccur. I wanted to beef up security and I worked with Protect Your Home and ADT. The rep who went over the features with us and set us up with a plan was informative and accurate with his information.

The sales rep was very informative. He was a very nice young man. The system gives you a sense of security. I like it because of the cameras because I've been having burglar. The cameras got a pretty good range.

I was online searching for home security services and it came down between ADT and SimpliSafe. ADT was the one that reached out to me after my inquiry. Also, I used them in the past. With the package that I got, I like that you can use your phone to do anything you need to do remotely. There are a lot of the functions that I haven't been able to figure out yet though. The guy who did the installation left me with a number but I haven't had time to call in and get somebody to give me a class. My satisfaction rate with ADT is high. It has been good so far and it seems to be doing its job. It’s dependable and very user-friendly.

We moved into a new house and wanted an alarm system. ADT was less expensive so we went with them and the installation went fine. I use the smartphone app and it's always beeping every time anybody goes in and out the door. But it does its job.

I live in a little small town and I had been thinking about getting a security system ever since my husband passed away last year. My son-in-law's mother and father have ADT. They're retired and when they go on their vacation, they really like the system because they can check their home while they're gone. Plus, I've heard good things about ADT, and I want the protection and you kinda listen to what the reviews are. So I also went with ADT. The installer did a great job. I like the security that I have. If the kids walk out the door, it tells me which door they're going out. I also have the camera. If I'm gone and I wanna leave it on, I can see what's going on in the room I have it in. This morning, I stumbled out of bed and let my dog out and I forgot to turn the alarm system off, and it let me know. So I quickly got it off.

I went with ADT because they were able to come out faster and were able to work with me on the price. They were wonderful. They answered all my questions. They let me know things to where I didn’t even know I needed to ask that many questions. I feel much better since having ADT. It works like I expect it to.

I really like everybody I worked with at ADT. The guy I talked to on the phone was very explanatory but I just feel like a lot of the things are hidden. The tech came for the installation and I was kind of frustrated because I wasn't home. My wife was talking to him. And it seemed like if we wanted something else, it would be X amount more. If somebody was smart, they could break through this window, which is not covered because it would be 60 more dollars. But it is what it is and I'm happy with what I did. I'm content and I feel comfortable. I like the extra protection. Also, I had a good experience because the guy who came was a good guy.

Word of mouth led me to ADT. Their sales agent was good and knowledgeable. I got a good package deal from them. It’s just that we weren't ready for specific things. There are certain things that should have been said before. That way, we will have understood fully what we were getting ourselves into. They told us one thing on the phone like we were gonna be receiving a certain amount of cameras and other specific things. But when their guy got there, there was a price for those things. They didn't go into detail over the phone. In the end, I don't have any cameras. Other than that, everything else is good. With the system in the home, my wife feels a certain way just knowing that the alarm’s set. It will not automatically protect my wife and children, but it will help in a better way of being a little more secure.

I had an idea of what I wanted but the sales rep asked me on how many windows I have in the home, how many doors and how many of this, this and this. They were gonna charge me 100 bucks and someone would come out. So, when I told them I wanted the price shopped, the lady I was on the phone with put me on hold to see if there were additional discounts. And then, her manager hopped on the phone and put me in another high-pressure sales situation trying to get me to say yes. They have to try to drum up business but I specifically asked them not to put me in that high-pressure sales situation. I wasn't a big fan of that. But ultimately, I still had the ADT system installed.

I was perusing Facebook one day and this little thing popped up about veterans. The caption said, "I'll save my dad $850 on the security." My curiosity was beamed up at that time. So, I clicked on it and ADT was there. My wife and I had been discussing about possibly doing something security-wise. We both are not as young as we once were so that was what prompted it. I asked her about it and she said she would be listening to what they have to say. The rep showed up and did his spiel. The next thing I know, I'm signing up for a security system. The installation process took the guy maybe an hour. I only needed two doors and three windows that I wanted him to install the stuff on. I told him to come and go as he needed to. He was fine to do that and he did do that a couple times.

ADT has been fairly reliable. It's very expensive and I haven't spent the time training myself using the system but I'm sure, it will be fine. And I'm sure that they will be available to help troubleshoot if anything comes up.

I got the security system for protection. I had a fine experience with the installer.

I had ADT years and years ago when I had my own house in Detroit. The familiarity of knowing about them made me consider them. They're very helpful and very courteous. They're very knowledgeable too. They worked their best to give me the best deal they could. The guy showed me everything and I'm able to function with the alarm correctly. He did a really good job and it didn't take a whole lot of time to install it. Everything works so I'm satisfied.

The tech was cool and polite. He had on his mask and kept it on while he was inside my house. I enjoy the camera, where I can see the inside and the outside. The only thing that I don't like to do is set my alarm with my phone because I forget about it sometimes. So I asked for the little keychains. But I didn't get everything that I was supposed to get. I was supposed to also get the doorbell and the keyring. The tech explained to me that since I never did have a doorbell, I couldn't get the ring. So I had to pay for three cameras and I didn't get the keyring.

When I spoke to the original people that offered the system of ADT once I started to look around for security systems, ADT seemed like they were offering a large amount of equipment for free as a part of it. ADT has been around for a long time. Knowing that they connect directly through their system to the fire and police is important. As long as they continue to talk about that and a lot of times they've been doing it, it’s a valued asset.

The sales agents helped me right away. They gave me the best plan that they could give me. The installation guy was great. The features were good. It was just that it was expensive, ‘cause they gave me 1,500 in equipment. But then it tells me when someone comes in and opens the doors.

The reps of ADT were very good and very pleasant. They helped me out. If I let them know they weren't able to do something, they were very accommodating. The installation took a few hours. All of a sudden, we ran into some issues with my name, so it took a little while to get that handled. But the rep was very professional. He also was very thorough with giving me the information of all the devices and the different packages.

Everything went great with ADT. I just think maybe ADT ought to tell their installers that they need to talk to the wife of the household when they're putting something in the windows. On my kitchen window, maybe there was a better way we could do it. We have a lot of bedroom windows that are the same. But on the kitchen window, I'm not happy. But it's okay, I can work around it. The installer just put it right at the bottom. So when I dropped my shade, it hits it. And the first time I did it, it set the alarm off because it's got the window vibrator thing in it.

I did some research and I've seen that ADT was at the top of the industry. I've also heard of them, so I felt comfortable going with them. I called them and then the rep said that I would get a certain amount in security equipment and they would send a technician out. They also told me the monthly price and I was a little bit surprised with the total price of the security equipment when the technician was here. It was a little bit of pressure to just go for whatever they said. There was a little bit on comfort there, but not in a sense of the technicians and how they went about it. They should be more informative upfront and say that the 24.99 a month is just for the basic package and they still need to communicate the equipment.

The sales agent did a good job of going over the pricing and packages of ADT with us. Our install experience was good, too. The installer went over everything. We got the hang of the system right away. I feel more comfortable and safer with the system. I need more cameras but they were kind of expensive so we’re gonna go little by little.

I looked ADT up and they had something that had some kind of motion sensor available. I went with them and their rep was good. The team sat down with me and explained the different packages. They told me how the install is gonna work should I choose to pick the ADT plan and they set everything up. They're very cordial, courteous, and inside of half an hour to an hour, everything was set up. I'm still learning certain things but I get the gist of how most of the stuff works. It was a good experience so I'm happy it worked out. So far, I don't have any complaints.

ADT's tech was fantastic. We got had someone who called last week to follow up. We've been with ADT for six years now and we're very happy with them. Anytime we need anything, they have come out to us and they have been great to deal with.

I have the basic ADT system of whatever was put on the doors. I like it. For the money I pay, it's okay. I never armed the system yet because we work from home and we didn't go too much out of the house. But it's good and it works.

There are quite a few security providers now so I checked them out. ADT seemed to have the best reliability, price, and equipment. I'm very satisfied with the package that I received. It covered everything I wanted to cover. I used to do ADT service calls years ago. Back then, you used to be able to turn your system on and off remotely from your telephone as you couldn't do it online then. Now, you have to upgrade so much to get that service. It used to be when you used to pay for maintenance, you would get that feature included. That's the only disappointment that I have. You're not able to arm or disarm your system when you're away from the home unless you pay for a higher level of service. Other than that, everything works as advertised. The system is easy to operate and maintain. The installer was great and did everything in a short amount of time. I love the wireless features and I don't have to worry about wires running all over the house.

I just bought a house and someone broke in. So I decided to go with ADT. I've known about them for a long time. Their reps were all right. The voucher that I had said that I was supposed to receive a $100 gift card but I never got that. The installation went well. Sometimes when I walk into my garage door, you have to put your code. But when I open the door and walk in, it never asks me and nothing ever happens. It only does the beeping to my code when I use the front door. Other than that, the system is good.

I got referred to ADT by Spectrum. The ADT representatives on the telephone were terrible when I booked it. I never got an email confirmation. It was absurd. The technician was coming on the day. The actual online thing was really bad and the customer service is terrible. During the installation, the guys who came were amazing. They did an amazing job. They also mentioned that I paid $100 booking fee, but I'm gonna get that refunded in the credit card as well. I haven't seen that yet. We’re having a couple of issues with the installation but I’m talking to the technician, so there's no problem. The system is really good. I'd recommend the equipment, but the customer service is a 0.

I saw ADT from advertisements on TV and they had a promotion with Spectrum TV, which made me decide to go with them. Dealing with the sales agent was very positive. The installation was seamless and the installer was fairly informative. The system works good and my sense of security is a bit better. ADT is everything that you would expect it to be.

My youngest daughter was really satisfied with ADT when she had it. I got ADT for my oldest daughter and so far, she's feeling a lot more comfortable having it. She likes the fact that she can access things through her phone. No matter where she’s at, she can arm and disarm it and can monitor it. One of the reasons I went with ADT was the price that I was quoted for the service that was going to be received. However, once they got out there, some things came up and it ended up being a little bit higher than what was first estimated.

ADT was awesome. The technician gave me his number and told me to give him a call if I had any problems. If I can't get anybody at customer service, I can call him up. I called him three times, and he called me right back. He explained how the system worked and I forgot, so I called.

I'm happy with ADT. I used it because of the Chase offer. My card got 75 off. I already was aware of the brand, but that was why I called. The installation was good. If anything goes wrong, a person will come to my house to fix it. That was one of the reasons why I changed over to ADT.

The sales team wasn't very overbearing so that was good. The install team was good at cleaning up after themselves. They were very professional and the installation was pretty quick for the amount of cameras they had to install. This house that we bought had Vivint cameras. They replaced those and made the wiring look better. I like how easy it is to utilize the app, connect to the cameras and turn on and off the alarm even when I'm not at home. One thing I did like about Vivint that ADT doesn't have is the ability to look through all the cameras on the touchpad. If there's one thing to improve, that's it.

I talked to a buddy who had ADT. Then that day, I saw a Facebook ad for a rebate for active-duty veterans. At that point, I was like, why not? So I went ahead and I inquired. Our experience with them has been pretty great. I like the easy use of the system and it was exactly what I was looking for.

ADT called me directly. We had been thinking of getting a home monitoring system of some kind, but we didn't know what. When they called to tell me about the system and how much it would cost, it sounded like it was reasonable. It's $27 a month. But then when the representative who installed it came out, he was giving us at least $60 a month, and it's really my daughter who's the one paying for it. So, that was too much. Then all the perks that we thought we were gonna get kinda went away.

My husband wanted the system. I could have cared less. But it makes him feel safer so, “All right, next.” The rep, who was also the installer, was great. We have the sensors and we use the app. However, I emailed ADT because there were two issues. Right now, we're getting billed monthly, but we would rather pay for that outright for the year. I would much rather just pay that every October or November. If we paid 700 bucks, it's done. It's over with. I don't see it every month.

I'm very well pleased with ADT 'cause when I go out and I open the door, it'll say, "Front door open." It doesn't matter who walks in my front door and I can hear it all in the house. The guy that put it in was very nice. He answered all my questions. I couldn't be more satisfied.

My grandson got ADT, and then I just checked into it from there. It's well known and it has been serving for so many years. We just got it the 1st of October, but it's working well. I thought the camera was in the package, but then when the young man came, he said it wasn't. Other than that, I've been telling everyone about ADT and that I feel safer having it. It's a good system.

Everything’s been fine since the installation of my ADT. The reps during the purchase were good, patient and walked me through everything. The installer was very good too. He explained everything and showed me what was needed. I like the system, it’s convenient.

It's been a long time I’ve been receiving those emails from ADT so I thought of trying it. The process was quick. They did a good job. The guy who came to install was very professional.

The previous owner had ADT, which was how I heard about them. The installer was nice. The features are user-friendly and having the system in my home gives me peace of mind.

ADT is the first home security system I've had that's subscribed to a call center. The sales rep and the technician was the same person. I was told that he would be here between eight and nine o'clock. He drove about an hour to get here and he was here at 8:02. He did very good. He had to mount my keypad. I specifically wanted wireless cameras and he said all he had were wired cameras and they were very expensive. So, I opted not to get them and just got the monitoring system. The next day, ADT blue cameras popped up online. They're a wireless camera system that ADT offers. So that was strange.

Our ADT service package is good and it's everything we needed. Overall, I enjoy everything but I like the camera the most. ADT has great customer service and they do everything they can to make you satisfied.

My husband said we needed a security system because we live on the corner of the street and on a busy highway. He was gonna do the cameras but he said he couldn’t do that right then as it was too expensive. He called around and most of the companies have four monitors while ADT has nine. We had an excellent installer. He explained everything in detail like what was gonna happen and the monthly payment we’ll be expected to pay. He also told us how long it would take him to do the job. The alarm is great.

When I signed up for Duke Energy, they wired me through to ADT. The representative was good. He showed me everything that I could get and he assessed everything. He then brought a bunch of stuff in and then I picked the plan that worked for me. It ended up costing more than I expected, but that's all right. It's good.

When I called a couple places, ADT had a better deal so I went with them. The rep explained everything with all the different stuff you could purchase and what the system did. I was able to choose what parts I wanted to keep and what part I didn't want. So far, the experience has been pretty good. The system works well. I'm in more control with it. ADT has good deals. Check them out.

We had a little bit of an issue with ADT, but it wasn't anything anybody did. With the way the builder installed the blinds, when you would open the window, it hit it, so it set the alarm off, but we got it all fixed and it's okay. ADT's sales team was fine. The day that we had the installation, there was a little mishap but the sales team reached out and took care of it. Somebody who had an appointment canceled and the installer came over and did the install. He was polite and nice as well. The only thing we had to fix was the price, and the girls in the office and billing were all fine.

I wanted to secure my house and people say it's a good option with ADT but this is the worst company in the world. All they gave me was one glass break detector and two door sensors. And the glass detector would go off every single time I close the door. Never sign the contract with ADT because whenever the installer goes to your house, they're gonna involve you in the contract and if you don't call within the three days they give you, they would never cancel the contract and you are stuck with it for 36 months. I called a day after the three days they gave and they never canceled my contract. They told me there's nothing they can do until after three years.

We set up electrical service for my house and the company we were getting service from was partnered with ADT. We got a system from them. ADT's techs installed everything and went over their system. I got it for my daughter and she is relieved that with it, nobody can walk in without being announced.

There were a lot of good things about ADT. It's the best camera I've had in my lifetime. I enjoy that I can hear voices. The quality is really good. However I had a few issues. The first time the installer came out, everything was fine. He was very nice and accommodating. He showed me how to do everything. But I didn't realize that once the lights go out, I wouldn't be able to see outside the window with the camera inside my home. It really wasn't the installer's fault, but I was a little frustrated because I had to wait for almost three weeks just for them to come back and put one camera, which was the most important camera because it was in the front of my house. They did not give the right information to whoever was coming back out because they didn't even know that they needed to bring a camera.

An outstanding guy came out to install our ADT system. He was friendly, courteous, explained everything to us, and then demonstrated it. Over the phone, the reps were fine, appointment was set up, everything was explained and we authorized. I've had ADT before at another house. I got it again and I did the basics. It provides security, and especially if I'm not home, it provides security for my wife.

Their customer service wasn't the greatest. They were pushy. They should be a little more customer friendly. Their approach should be a little more friendlier. But the installation was effortless. The equipment is very basic.

ADT is actually more expensive than Comcast was. But because I had it years ago, I thought it would be more effective and easier for me to do. However, my alarm went off three times in the last week, not even three or four days. There's something wrong. I'm also supposed to be receiving two Visa cards, and a $204 check, and I'm waiting for it. I had to come up with the money that day. The installer was wonderful and good. I'm just disappointed because evidently it's not working right. I'm gonna call them up.

I used to have ADT in Pennsylvania. With every place that sells a product, you gotta go through this and then speak to a manager, if that's gonna make a difference, to give you so much money. And then when they get here, it's a whole different story. That part never changes and I don't like that because the consumer wants to know what they are getting and be honest up front. It's not just ADT. It's all of them. We use our system just for the chime and the doors. The chime is a little slow. But other than that, it's fine. I'm getting used to it.

ADT's overall package sounded irresistible. I didn't see any company or packages that I liked better. I had a serviceman here and I told him that in theory, their arrangement was ideal for me. My layout was the three doors to my house were protected and there was a motion detector on my first floor. I had two outbuildings that I wanted motion detectors in. But when the installer came out, he threw me his pitch. If I went along with it and if I liked what he had to say, then we were gonna do the contract right there on the spot. I did that. I loved everything that was offered to me, in theory.

Everybody from ADT was pretty good. The rep explained everything properly. But I requested for one thing and the guy that came upgraded me. I was so overwhelmed with the sales pitch and the whole thing and I just needed it done. I really didn't wanna be talked into being upgraded because at the time, moving into a new place was kind of scary. In situations like mine where I'm a single grandparent, caring for two grandchildren alone, I understand the safety end. But the budget end was extremely important so I might end up backing some of it off. I understand the upgrade and that they have to get the commission. But letting us know that they'd be here for us if we wanted to upgrade would've been better.

ADT's rep answered all my questions and explained their process to me. Their tech showed me their system and explained it to us. Overall, being with ADT has been a good experience. We've been happy customers of theirs before which is why we chose them for our new property.

The Protect Your Home guy who came to install my system, Robert, was a nice guy. He was very friendly, customer-oriented, and professional. He didn't rush and did everything that was to my satisfaction. I have the heat detector, the wall panel for notification of when I'm home and if somebody comes to the doors, and the ShatterGUARD. All the windows and the doors are protected. And Robert told me about the billing and all that kinda good stuff. He said that we could upgrade if we wanted to. I already told a couple of my neighbors and showed them how the thing works. They’re talking about going through ADT to get an upgrade.

Being with ADT has gone very well for me. Their system was set up on time and the techs were very helpful. It's easy to use and so far I've had no issues with malfunctioning devices or sensors going off.

A friend of a friend had it down in Georgia and said she really liked it. I had known about ADT, but knowing someone who had it liked it was kind of the kicker for me to get it. As far as the system, the door sensors are my favorite. I also really like the light module that it can turn on and off certain times a day, and that you can control that from the phone app. If I'm not home yet and it's dark, I could turn that light on from another place in town before I get home.

The reps of ADT were well capable, the salesperson and the installer. I was really positive about the experience that I had here. Everything has been really good in the period test. We have one week of having this and it has been working really well. We have been learning to use this. We feel more secure since having it.

I like how ADT is a full-time monitoring system. They were easy to work with. It was simple and quick. For the most part, it made things a little easier. The initial purchase was fairly easy. It was very one-on-one with the customer service through the call center. The tech they sent out was really good. He was very punctual and pretty on it. The only thing that bugs me is when I get a notification, it sends it three times. One from the app, one text, and one email. That's a bit overkill. I need to call and see if they can take some of that down a little bit because I don't need three notifications. But other than that, I don't have any issues with the system.

I like ADT's customer service on the phone. Their sales agent was very understanding. At first, I didn't agree with the pricing, and so he made phone calls to make sure I was happy, and he did all that he could. He quoted me for all of his recommendations, and then based on that, we talked through everything to see what I really needed versus not needed. Having this system gives me peace of mind when I'm home by myself. I would recommend them.

When we first moved to our previous home, we had ADT, and then we switched to another security company. Then whenever we were moving again, we got some information in the mail so we decided to try it again. The only thing that is not as easy as some of the other providers is like the doorbell camera, just being able to see it is almost a lot easier than logging in to ADT on my mobile. That's something we have to be able to do that. I don't know if I have to log on all the time. But I like that I'm able to control things with my phone. If I'm here, I have this security on and I have it where it doesn't go off because it has a stay option.

When I called ADT and made my appointment, it went really great. They gave us a lot of promotions and things like that. The rep said she was giving our system for free and I figured that I would spend $300 or so on extras. But I kept asking the price on things and I couldn't get them out of her, which should've been my first clue. She said I would have to get that from our installer. That was the answer every time I would ask what the price was on something, which is something that should be known by the person who's making that appointment.

The installer did a good job. He was polite and he knew what he was doing. I was pleased. But the system went down the second day we had it on. The tech guy was just there at noon. He pulled the panel and there was a loose electrical connection. He tightened it up and everything was fine. I can use my phone to disarm or arm the system. I like that feature. One problem that ADT needs to address is the wait time when you're calling into support. When I called them, the wait time went beyond 10 minutes and I just hung up at about 15 minutes. They should look at their staffing in the call center. Other than that, I'm satisfied with ADT.

My parents have ADT. I grew up in a home with the ADT system and I always feel secure with ADT in the house. I like that there's an option to turn on the security system when you're in the house as well as when you're away. Just because I have dogs. I like that I can turn on my security system when I leave. The only negative experience that I've had so far, was when the guy installed our system, we had to call back two weeks later because we realized that if our alarm went off, no one was calling us. It wasn't installed properly. We had to do a whole test, which should have been done when it was first installed. I will recommend ADT, but they should make sure that the installation was done properly.

ADT's installers were pleasant and customer friendly. They were neat and thorough. There was no mess after.

I had a good experience with ADT before. I was looking into getting a Ring for us, and since we had ADT before, I called them to make an appointment to have that put in. When I sent the inquiry online, somebody called me immediately. Then the appointment was set up a few days after that. So it was really quick. The installation was fine. The two gentlemen were very respectful and very nice. They were very professional. We had some conversations about work and COVID. So the experience was really good. They were really good. It couldn't get any better than they were. The equipment is simpler this time around. I like the screen. The screen is not as big as the one we had before and it's more user-friendly.

I've been hearing about ADT because I used to be with them years ago. I wanted to update my alarm system and decided to work with them. The salesman was great as well as the features in the system. I was supposed to be given a gift card and he told me in a couple of days but it's been going on two weeks.

ADT has service throughout this neighborhood and being that this is a new house that I purchased, I wanted to install it. I knew that the service was good and so I decided to go with them. The features that were offered were just right. I understood everything that the sales rep said so I’m good with that and the contractor was excellent. I’m satisfied with my experience with ADT.

Porch.com referred me to ADT for security purposes. It has been around for years and I also have family members that also recommended them. The agent was great, very knowledgeable, informative and super patient with all my questions. The installation was fairly quick. As he was doing the installation, he would tell me what each thing was for. At the end of it, he showed me how to use the alarm system and how to disable and enable it while I was away. The system is working perfectly fine. It’s definitely meeting my needs.

I started working full-time away from home before now. I've always been home every day. We got three kids. I wanted peace of mind, more than anything. And then, I chose ADT because it's obviously probably the most well-known company. Looking back though, after my experience with them, I wouldn't do it again. Customer service was fairly easy. Online, everything said free, free consultation, this and that. But nothing was free. And then, when the guy came out, we scheduled the appointment on a Monday, but he came out on Wednesday. He was very pushy. He wouldn't give us time to think about anything. Literally sat at my table until we made a decision. It was weird. We have the top of the line, like Mercedes-Benz of systems. He came in, with us thinking that this is just a consultation. He left with us spending eight grand. Do your homework. Don't set up an appointment until you know you're ready to do something.

I called ADT and told them I wanted to cancel the service because I can’t afford to pay right now for this system. They took out a $99 down and $65 for the monitor to be activated, which I was aware of. But it says ADT for $989 and all that money got off from my American Express card. I went ballistic because that's too much money. They said it was for the equipment or something. I told them I don't appreciate them taking the money off my card like that and that I want my money back. I called my credit card people and told them I did not authorize that particular amount of money to be taken. It’s a terrible way to start off a good business and I don’t wanna do business with them if they’re going to operate like that. Also, I didn't know they had other people handing their stuff, the Home Defender people.

As far as the techniques or the way the ADT sales and all this stuff go, it's like a bait and switch. We got this call saying we could get this for 27 something then we gotta pay the $99 plus the tax which was no problem. But once the guy got here and we were looking at everything that was on the card, he didn't say that we had to pay 299 for the little camera that they offered after installation. Then they were talking about the thing that goes in the room and that's another 299. They went around and counted windows and said that these are how many windows is gonna be.

I've had the ADT system for about two weeks now and the only negative I've seen is that I'm supposed to be able to open my garage door from my phone and I'm not able to do that from outside. That is not working like it's supposed to.

I spoke to a lady from ADT and she went through their program. I put in a $99 fee and they sent somebody to my house to go over everything ADT offers. He installed my system and he did great.

I was trying to get internet and the internet company referred me to ADT. Their sales person was good. I'm not happy with the window shocks though. The second the windows are open, the whole alarm system is triggering. I called on Friday to the agent that came in and installed them, he said he'd call me back. Here it is, Monday, I've not yet heard from him.

The system was acting a little funny but now it’s getting better. It’s working properly. I was waiting to see if any issue happened again so I would call. But so far, it’s okay. I like the system because it makes everything feel a little bit more comfortable. Sometimes I’m not home and I feel my family feels much better about it.

I haven't been happy about ADT. When they put the things in, that was fine. However, I did not like that the person who installed said that I couldn't touch the pad and that he signed my name for me, which was not right. It doesn't look like my signature at all. He said that's the way that they're doing it. The contract thing was sent to me by email. It wasn't completed yet until after the system was put in. Then I saw something that was on there that I should not have been charged for because that was not put in my house. I called immediately and spoke to the company that puts it in. I found that there are two separate companies. This woman on the phone put me on hold and called out to the installer who then said, "You're right. I didn't put that in there. I'll take that out." They haven't taken it out. I had to call and call to finally get to somebody because the number on the business card that I was given wasn't going through.

We previously had ADT and we ended up leaving because our system was not working for a considerable amount of time. Our most recent service with them was the best one. They were very courteous the whole way through. So far, so good.

My husband and I were looking into security systems. Then my husband died two months ago so I figured that it was time. I didn't feel safe being by myself. So I went with ADT. Their rep knew what he was doing and saying. I was happy that it was done on that day instead of having to redo again. As far as being on time, he couldn't have been any closer to the time. He said between 11:00 and 12:00 and he was exactly here at 11:00. He was a great person to work with. He also didn't pressure me and I had the option of taking the system or not. But I did not get some ADT signs which I needed. I have a house up north and I like to have ADT up there too. But when I called them, they said that I could not have that under the ADT type that I have down here. They said that there was no ADT available up there. So I ended up getting an ADT Blue.

ADT was ranked number one, and I read the reviews about them. I purchased the system from Protect Your Home (the dealer) and the installer who came was very knowledgeable. I had no questions after he got done explaining. I like that the system lets me know when somebody who shouldn’t be in the house gets in.

The ADT tech who came out to install my system was very patient. He had everything and he did everything. He wore a mask as a precaution. It was a very good experience having him install my system. I like that he put a chime on so my when my daughter goes out, I can hear which door is opening. We had a storm last week and my house was out of electricity for two days. I thought ADT was running on batteries only. I don't know how it works when I run out of electricity. Since my electricity has come back, the system has gone back to normal.

ADT is a good rated company. They've been around for a while so they know their stuff. I like the equipment and the deals they got. Getting everything set up was pretty quick and easy.

The installation was a little bit difficult because the rep explained to me something how to activate it and how to activate it with the control, but after that I was so confused. After seven days, I forgot the tracking. But then, they called me from the company and asked what happened and if everything was okay. I asked them what was wrong and they said the seven day pass was already activated. But I didn't understand. So I called the next day and they gave me completely different information than what the rep gave me. He always gave me the password, the code number, and number one. They told me that he was fired. So they gave me the code number and number one. Then the other one, number two. The other thing is number three. It was confusing.

The Protect Your Home installers showed up on the time they had said and they were very knowledgeable of the system. They walked us through it and they were very professional. They cleaned up and they took everything with them. One thing that we are concerned with is the initial thing that got us interested was the 27.99 plan but we learned that for 27.99, if something happens after a year, they're not gonna come out and replace anything.

The installer was very good. He was very professional and very knowledgeable. He knew what he was doing. I love that I can check on the house while I'm at work using the app. I can see who's coming in and out, and what's going on in my neighborhood.

I had a quick phone call with ADT's sales rep to set up the installation of my system. I told him what I wanted and he said it wouldn't be a problem. My appointment was set up two days later. However, the gentleman who did my install was very new to the job. I explicitly told him to come after 9 o'clock as I work at nights as that would give me a chance to get five to six hours of sleep before I had to get up. He came in at quarter to 8.

It's been fine with ADT. The person who installed it was great. For for the most part, he was very helpful in answering questions. However, the system went down while he was in the middle of installing so he had to wait a little bit longer to install. It was done the same day but it kinda took longer than expected. I'm also wondering if there's a way that I could take the smoke detector off where it's located and put it somewhere else. I was supposed to get like a $100 gift card too.

I had ADT years ago. I had a balance that I had been trying to pay off. I finally paid it off and got my ADT back. I love ADT. I miss it so much. I like the setup. I love the remote control that you put on your car key. I wanted to get the doorbell, but I couldn't afford to do that right now. Their reps were awesome, very polite and very gentle with me.

Somehow, I was looking for something through AT&T and bumped into ADT. The difference with other providers may have been that ADT is monitoring what's going on and that's more what I was looking for. I got the motion sensors and I like that somebody is monitoring and I like to be notified. When I open a door, I have 60 seconds to disarm, and 60 seconds to arm "Away". I like having the confidence that the St. Louis Metropolitan Police would be there. That's my favorite.

ADT's sales rep was okay. The installer was okay as well and he did what he was supposed to do. He taught me about the alarm, but the only thing is the service wasn't turned on until the following Tuesday. Other than that, ADT is okay.

ADT's techs were great. The first guy who came out was really awesome. I felt that he was a veteran. He was very thorough in his explanation and helped me set up everything concerning how to use their technology. I had an issue with my doorbell buzzing after they installed it and somebody had to come out a few days later to fix it. So far, I like my camera system. With my doorbell, I'm able to see who is at my door whether I'm home or not.

I got an alarm system to protect my rental property in a tough area. I went with ADT because it's a well-known name. The sign is familiar in the area. Everything went fine with the installer. He did his job. The system is easy to operate.

ADT sent some mailers to my address and they were the first one I saw. I just picked and called them but I should have gone with SimpliSafe. The stuff is expensive but it was good dealing with the sales rep. The installer came, put up the stuff and then gave us an estimate of how much it would cost. The system is working well. Our neighborhood is generally safe. We live in a gated community but we feel more secure.

I wanted a reliable security system. My ADT system has given me peace of mind. It's very good.

ADT had a special going on. I signed up and the process was fairly easy. The lady that got me set up with an appointment and everything for the guy to come out to the house was very helpful. She answered all my questions. I really liked her. The installer cleaned up everything after himself. He was very helpful, too, and he was very smart. The only thing that I didn't like is the guy told me that whenever one of my doors were open, it would tell me what door it was, but it's just telling me door two and door one. Other than that, everything is fine. I like it. I'll recommend it to somebody else.

The ADT installer walked me through the process, what he was gonna hook up and what package I want. He covered everything. ADT is working pretty good, so I’m not disappointed. My family’s satisfied. They feel more secure.

The service I got from ADT's sales agent over the phone was quick. Their installer came to my place and explained how everything worked. He then let me choose what I wanted and helped me put a package together.

I used to be ADT's customer eight years ago. Then, I was with a different company but I got disappointed with them so I went back to ADT. The service and response time are good. The install was scheduled for 8:00 AM and their rep was on time, which is very important for me. The system has been good so far. I like the pad. It's easy.