ADT Reviews

I needed a security system to alert the cops sooner and I decided to go with ADT. The experience with the sales reps was good as well as when the guy came out to do the installation. ADT is a little pricey but it’s good. Since having them, my sense of security is better.

I had ADT before in California. I’ve already used it for three years. The guys that did the installation are very nice. It took them a few hours to set up and everything was okay.

The rep was great. He was very knowledgeable and patient. He went through everything. They did the initial install but still need to come back to install the camera and a couple of other things. The guy said he would do that all at once so I wouldn't do it twice with him.

Definitely shop around before signing a 3 year contract with ADT. There are far better options available for much less money. The home I purchased had an ADT system and I unfortunately made the mistake of sticking with them for my home security needs. That was a horrible decision. After 18 months I received notice of a price increase. What's the purpose of a contract when a company can raise the price whenever they choose? I've never encountered anything like this in my 60+ years. They already charge 3 times more for monthly monitoring than a popular and highly reviewed competitor.

On Oct 25,2020, A salesperson for ADT came out to my home to sale/install alarm and security camera equipment (MR. **). After a few days I began to have problems with my WiFi, so I contacted my provider & ordered a bigger modem. This issue caused the Camera to go out. After working with tech support, they decided to sent a Tech out. On Dec. 1, '20 a tech came out who was very rude and non informative telling I had 60% usage & I needed another WiFi extended that ADT DONT HAVE.

Porch offered me a deal with ADT so I decided to go with ADT. The installer was very nice and very professional. He was someone that was easy to welcome into my home to do it. So far, everything is great. The system pretty much covers my whole house and has everything I wanted from it.

The sales rep told me everything I wanted to know when I signed up with ADT. The installation guy was great and very knowledgeable about the system. He was on top of it. He answered all my questions and got me a good system that I'm perfectly happy with. They were top notch, very professional and cordial people.

I heard of the company and it seemed like the offer was a good one. I went with them and they did a great job. The tech answered all my questions and was very professional. I'm using the app and that's the biggest one. It's easy to use.

ADT's sales rep was good. But, I needed more information because when the guy got there, he was asking me where I wanted to put certain things. I needed a certain speed of internet to make the camera work and be by my garage where people dump trash sometimes. I wish I had known that kind of stuff ahead of time and gotten an idea of where to place mine. Other than that, my experience was fine.

I had ADT a long time ago. At the time, there was some promotion going on and we switched, my husband and I. So we were with the other company for a while. Then there was an incident, probably a couple of weeks or so ago and the alarm was triggered. The police didn't come for 40 minutes and that was very concerning. We decided then we would change back to ADT. Their rep was very knowledgeable. He took us through our options and he made great recommendations and then we made a selection. The first person I spoke to initially when we call to schedule was very good and knowledgeable, too. The panel is very nice. ADT is really reputable and they've been around a long time. I would definitely recommend it to other people.

The two gentlemen that I dealt with were both great. They were very nice. They came in, they had their masks on, and they followed all protocols. It was a quick install. They showed me exactly what to do and helped me fix anything that needed to be fixed. I was having a problem with something else and the guy explained it to me. I love the phone app. It's smart and awesome. Everybody I've ever spoke to or worked with at ADT was wonderful. I love ADT.

When I put a request online, ADT called me quickly and the customer service woman I spoke to was very nice and helpful. They were able to come the next day and the person who installed it seemed nice. I decided I wanted to add something before he was finished but he couldn't add something on once the paperwork was already done. Otherwise, everything's been fine.

The rep was great. She really helped me. I feel a little better security-wise having ADT. The system is adequate.

My lender said that ADT was a good deal. So far, everything's been great. The sales representative and the tech were both great. The sales rep did a nice job. The tech finished in an hour and a half. He did a good job, too. I'm pleased with ADT. I made the change because I wasn’t happy with the other guys.

The customer service was good and the person-to-person experience was not bad. But I had a very bad experience with ADT. First of all, whoever was here called the manager, who said that he would be here in the afternoon from 3:00 forward. On Saturday, I had family over and he shows up at 10:30 in the morning and comes in the house while everybody was sleeping. I told him that I thought he was coming at 3 o'clock and he said that he was here a little earlier. That was very unprofessional and I was very annoyed. If you give someone a time bracket from 3:00 to 6:00 or from 3:00 to 5:00, you’re supposed to come from that time bracket and not unexpectedly.

The service representatives are good. So far, the system's good. But I need outside security along the wall on the other side and the front door. I would like to have cameras with lights on it.

My friend got an ADT system a couple of weeks ago and she loved it and had a good experience so I went with the reference. However, ADT corporate was a nightmare. I went with a third party and every time I called, I got corporate. They told me I couldn't get the same deals. They gave me the runaround. I called probably 15 times within 24 hours and every representative I got all spoke really bad of this third party. They were very negative.

ADT is good. I like the ability to use the app on my phone to arm and disarm it. That's pretty convenient. I don’t have to worry about my password. It’s a fair price as well. It's just that they weren't able to get everything installed the day they came out. The guy could not get the back camera up when he left. He's coming back in a few weeks. He's just busy right now. Overall, I’d recommend ADT. They're decent folks.

I had the old ADT system and I ended up getting a whole new plan. Everything was good. Even the guys that did it were friendly. They were very professional and demonstrated everything.

ADT is well-known and we all know ADT. I have friends and family that have ADT. They’ve been around for a while. So, I like them. My ADT rep was great. I even had a guy that came over here before and I had let him know that I already upped and chose ADT. He was ADT as well. He was like, “Oh, okay.” So, I was getting hooked up like that next week after I closed. The guy that dropped by was very nice. But I like my representative that came here. He explained everything. He made sure that I took advantage of using my credit that I had because I've mentioned those to him. We did a plan. He took his time and he was great.

My father-in-law has ADT. The rep was very good. He was very friendly and he explained everything to me. I like that I can use the system from my phone. I won't go in the house and turn around to turn it off. I love it. I pull up in a driveway, I won't fumble with my keys. Just sit in the car, turn it off and go in. I also like the little key tag, which is a remote key. I just encouraged my daughter to change from Xfinity to ADT because Xfinity did not work too well. My other daughter bought a home so I encouraged her to get ADT because it's reasonable, and being they offer a lot protection. Later on when I finish my house and add to it, I want to upgrade. That works fine for me. Get ADT.

The experience is good. They told us what we needed and told us what we had tossed and we put it in.

One of my friends got ADT and she loved her experience. So, I took it upon her referral. A lot of the other ones are just Wi-Fi based. If the power goes down, I wouldn't have felt as safe and I took ADT more for the backup. Madeline was the first customer sales representative that I spoke to and when we were having some issues tracking certain information, she escalated me to her manager who gave me great service. So, it was amazing.

Signing up with ADT was good but I'm a little disappointed that the tech who installed it never made an appearance. I was having issues with my cameras and my internet. I texted the kid who came over and he said he would be here. He said something came up and said he would be there the next day. But there was no return call so I’m a little upset about that. I had to call ADT again and they said they were gonna send another tech Saturday to my house. I have no coverage on my front porch right now. Also, the cameras were all supposed to have night vision but there's one camera mounted in the side of my house that shoots down my driveway, that when it turns dark out, you couldn't see jack down that driveway.

I liked the installation of my ADT system. I added one feature and I am very satisfied with my package.

ADT gave me the best deal and the rep I spoke to was good. Their installer Josh came and he did an amazing job. I've had peace of mind now that I have the system. It's very user friendly and I'm very pleased with it.

ADT sent me so many notifications. One time, I hit the notification and put my information in there. Five minutes later, I got a call from the people from ADT. The guy was very nice with us. He explained very well. We have one kid that stays at home. With this kind of situation, having the system is good. I would like to keep it for a little while. I used to have one in my other address. I have a good experience with ADT so I'm happy with them. I'm okay with the service and I would like to get a new package.

The person who owned my home had us sign up with ADT and it wasn’t connected. So, I decided to call. The sales rep was good as well as the installation guy. I’m happy with the package that I got and I’m glad I feel safe.

The person who came out and did the installation was wonderful. But there were some things that occurred when I first contacted ADT. I went through a bad experience where someone was supposed to show up and didn't. Then, when I had to have an alarm, I tried ADT again, and I had a very good experience. So my bad experience got turned around because of the gentleman that came out. He did a fabulous job. We were very happy with him.

Everything is pretty good with ADT. Their rep was really nice and was very respectful. He explained everything to me and got the job done. And I remember us talking about it, but I thought he told me I could disarm it if I wasn’t at home, but just making sure, that’s all. I had my alarm went out one night that scared me. I had to get my heating unit replaced and there were some fabrics in the wall, and they set the alarm off. I also got the app downloaded to my cell phone. Then we have to unlock and go into the house and disarm my alarm.

ADT is a pretty well-known name and they have a history, so I've chosen to go with them. No one has tried to get in the house. But us going in and out of the house, it seems to do its job. So, that’s reassuring. It was a simpler process than I expected and the professionals were very knowledgeable on informing me how the systems worked and what I can do to test them.

Both of my parents died so close together. There's nobody living in the house now and so we were very concerned about the possibility of arson or that kind of stuff. It seemed a better scenario to try to protect it to have an eyeball on it every single day. The individual that came out to install was very thorough, accommodating, and listening to suggestions. We came up with a game plan of what we thought would be the best coverage. So far, so good. We've not had any issues or any alarm going off.

Everything went really well with ADT. I like the little key fob thing. It's kind of neat. But the alarm was tripped all day yesterday and today because I have my buddy there painting and I didn't receive any calls. I'm a little concerned if it were like an actual burglar or something.

The first time the technician came out he didn’t have know idea of what type of package I was getting. He wanted to charge me more for the things that was included in the package. I call in and they reschedule another appointment, they then canceled hours before the appointment. Don’t waste your time, this company has a lot of miscommunication issues.

Worst company!!! They had me take off from work twice and they canceled on me. They are very unprofessional. The technician tried to get me to go with a higher package deal. He just wouldn’t let up... Even tried to make me come out of my pocket with more money. Stay away from this company.

We have had ADT for several years. Luckily, never had a break in. However, we recently had a break in to our house. We had set our alarm before we left the house as per our usual routine. Someone broke the window to our back door and opened the door. The alarm did not go off. They managed to steal several very valuable things from our house. We called ADT and they said that the alarm never went off. There were no indicators from our panel that there was any malfunction. When the ADT service person came, he said that there was a hardware piece that was broken and he replaced it. The problem was that we had no idea that the alarm was not transmitting appropriately prior to that date. Everything looked fine on our end. So therefore, we basically were paying for service that we were not receiving for who knows how long. It was basically a scam.

I had ADT in the past and I was very happy. I got them again. The installer who came was very nice. I do have to call him because one of the alarms on the door already fell off and broke.

We've had ADT on and off for 15 years. Dealing with their reps have all been positive. I didn't have to worry about anything. Their rep did all the work and I was very easily satisfied.

I got ADT because it was through my bank account and they were doing a cashback service. But I already had known about ADT. However, I'm upset with them because they had promised me cameras but it's like all they pay for sensors on a window. Everything got installed on the 28th, and I had one tomorrow. I canceled the one for tomorrow because they have been avoiding me. I haven't gotten my email from my Visa cards. I was supposed to receive two Visa cards after the setup on the 28th, but I didn't receive them. I didn't even receive an email to activate them. I feel disappointed with ADT. I have tried to reach out to them but nobody got back to me, and the call drops. It's ridiculous. My mom was upset about the cameras. She had to buy her own camera. She was also upset about they didn't give an email for the gift cards. A lot of broken promises. I'm not too happy with it.

Signing up with ADT was easy. I had good interaction with their reps. The tech's work was excellent.

I had ADT some time ago and restarted it. The rep promised a lot of stuff. But when they got here, he didn't keep his promise. He made it sound like there wouldn't be one. But I went ahead and did it anyway. They kept adding stuff on to me. He promised me that I could have cameras and then they told me that I had to pay $299 to get the cameras, a one-time charge. So it didn't come close to what I expected. Other than that, the installer were all fine. Both reps that came out here were fine.

My next-door neighbor has ADT and they've had it for years so I know they are well-satisfied. My friend, Sarah, has ADT too and she told me about it. The man that came out in Mississippi asked me questions then he talked to the lady on the cellphone. He gave me some number then he put his equipment up. He did good. I put the system on my mobile home in Mississippi and I live in New Orleans. My husband was there yesterday and he didn't use the remote key. He used the pad on there and it was working.

ADT's installer was very pleasant and kind. He had patience. He came three times and I wasn't there so he waited for me. I need to have this system because I have kids and I'm always out. In case there's a fire, I would know.

I'm happy right now and I wish to continue like that with ADT. I found out that they could adjust to my budget that's why I went with them. The technician, Jonathan, is very polite. He explained very well to my husband and I. He was very specific. He said, "If you don't have money or if you're not comfortable with this package, you can get another desired package." With Vivint, we had the equipment and they sold us a new one because they said ours was too old. But we bought the house two years ago. How could it be old?

The technician explained the system very thorough. He showed me some cool stuff I can do with my phone - look at the cameras and lock the doors. It's pretty cool. I wish I could have got the whole pack, but I didn't have that much money on me. I got one camera, a door lock, a key fob, the glass-break sensor in the back room, and the panel.

I got a thing in the mail and someone from ADT also knocked on my door. I was curious if that person was legit or not. There were two of them who showed up when I was moving in. But then I responded to the thing in the mail and the person thought that it was super weird. Those people don't normally go door-to-door. The technician was professional and friendly. Everything was finished that day although I thought he was going to install a camera that I can see towards the front of the house. Still, having the system makes me feel secure. I'm very satisfied.

The ADT sales reps were awesome. The only problem that I encountered was there's no communication between the person who contacts and talks to you first and the person that installs. I was told one thing on the phone, but then when the installer came, he explained something not completely different, but it was slightly different from what they actually told me. I currently have cameras in my house that I installed myself. I was told that I could actually integrate that with the system. Then when they actually did the installment, from all the bells and whistles that I was supposed to have credit, apparently, they put all that into a packet. When the guy came over and did the survey to put the system together, actually, it was more. Instead of 27.99, it was gonna be 57.99 for the payment monthly. I told them, “And I specifically told them that I was going with the 27.99." They said, "Oh, okay. No problem.”

I've used ADT for a long time. I just moved to a new house and I continue to use them. We have not had any breakage so I’m satisfied. The response with the police is very good. With the system, I know when there's going to be somebody there and if anyone in the home is in danger. I feel safe once the alarm is turned on.

I had ADT for quite a while before, and then I moved. I decided to go back with it because it was a pretty good system. The salesperson that came over was really nice. He did this job very well. In about an hour and a half, he was done, which was pretty quick. He knew his stuff. The only thing is that, when I did the contract, I went with the 27.99, and then I went with the warranty for three months. But they never told me that there was tax involved. If they would have told me that, then I might not have gotten it to begin with.

It was a very good experience with the ADT sales reps and I felt very comfortable with the installation. The installation team’s level of professionalism made me feel very comfortable. They knew what they were doing and they've been doing it a long time. They knew where to place the sensors based on my needs. They were very knowledgeable and answered all my questions appropriately. They wore their shoe covers, had their masks on and we did hand sanitizers. ADT is a good company to go with and people will feel very safe once their security system is activated. The only thing that we forgot was a yard sign. I didn't get mine. But the guy told me to call him directly if I had any issues. I just haven't had time. So, I'll give him a call. I'm still learning the ADT system but it has been okay so far.

We've used ADT before. When we were ready to change the system that we were using, I called. The sales representative was absolutely wonderful and did an excellent job. He explained the total system and showed me all of the samples that he had 'cause he was definitely going to put things together for us that day. He was very knowledgeable and I got a pretty good education. This is a much newer system. I like the fact that we have cameras around the house and I'm happy with the security and the door lock.

I had Brinks and my contract ran out. The service was fine but it was way more expensive than ADT. I checked out to get a better deal that's why I went with ADT. The technician took 2 days to install everything. He didn't complete the job he was supposed to do all the way. My garage door alarms are not working properly. I just came out of the garage and instead of the sensor picking up the garage door, it says basement door number two. He told us in the beginning that he'd be able to go bypass the old system and hook up the new system but he wasn't able to override it. He made us buy all these door sensors. He put them on the windows first then he took them off and put them on the doors so that we could get notified if somebody was coming in and out the house. The system is fine but it doesn't work like it's supposed to.

ADT is well-known. I see the signs and stuff from other people. I decided to do them because I'm a single mom and I just bought my first house, so we live alone, and I wanted the extra security. I don't know how to use that little keychain thing. The buttons on it don’t make sense to me that much. Other than that, the reps were helpful. Everybody was great.

The installation was good and the guy told me to call him if anything was wrong. I did and he told me to call the 1-800 number. Nothing’s working. Every door failed and the guy told me to do the code two times to see if that would help, and it did not. I just talked to the rep today and he told me to call ADT. He said he was going to be out for the next day, which was two days before we called the 800 number.

When I first called ADT, it was because I could not move. The lady I worked with was very helpful. I was able to take my name off my old system which is at a house that my ex kept. They are more transparent than their competitors when it comes to extra equipment and how that works into my billing. They also offered an equipment credit and I appreciated that. Their sales rep and installers were nice. The rep wasn't just trying to sell stuff to get my money. He was very honest with me. I like being able to turn my thermostat up or down from my phone. With my older equipment, I wasn't able to add users and turn my lights off from my phone. I have those features now and I really like that.

I used to be with ADT a long time ago and my daughter has ADT as well. So, she talked me into coming on board. Jason, the sales rep, was awesome. I love him. He explained everything to me and showed me how the system worked. Then he took me from room to room and showed me what he was doing and what the system consists of. He broke it down to me and showed me how to run the system. He's a good guy.

The initial conversation with them and setting up the appointment was fine. I'm happy with the features of the system. But I'm having an issue with ADT right now. I can't knock the actual service because it's an alarm. You turn it on and off. I'm just frustrated with the customer service part of it. I was with Brinks before and I switched over to ADT. When the technician came out to install our stuff, I told him that I already had a permit for my alarm and that I had already paid the yearly fee to the county of LA. I told him to make sure that they don't submit the permit request on my behalf because I already have one. He did his part as far as making the notes. I did see where he put, “Please do not submit request for permit.” But last Friday, I received the invoice in the mail for almost $45 because they submitted a permit for me.

ADT was recommended by my electricity provider 'cause they have a member discount program and I've heard about the brand. They were offering some good discounts and deals, so we went with them. The tech that came out was great. He was the face of the company and he was very knowledgeable. He did a good job. I have the key fob that I can set after I've left the house and I can disarm it too.

I like the comfort that my ADT service package gives. The guy that we had was really knowledgeable. It was the same guy that did the install. He was good.

The ADT sales team over the phone told me one thing, and when the gentleman got here, it was completely something different in terms of what was included. There was a big disconnect between the two. The gentleman on the phone asked how many rooms I had, how many windows I had, and how many doors and so forth I had. I told him exactly what I had. When the gentleman got here, he was charging us for so many of the sensors for the patio doors and the windows. It was different than what was discussed initially on the sales call. Other than that, he didn't leave any trash around. He was cleaning after himself. It's just that bait and switch kind of approach is so frustrating.

I had ADT down in Mississippi where I lived. I moved a month ago and updated my package with them. The salesperson and the installers were excellent. The installers had to come back to get the camera installed. So far, I'm very satisfied. I like the whole thing because I feel secure.

I got the ADT system probably three days ago. The rep was informative. He knew what he was telling me and helped me a lot. He was into what he was doing. The tech was good too. He was super respectful. He was very clean about everything. He was cautious and helpful also. I told one of my cousins, "You should get it. It's cool. It's easy to work with and the cameras are good too. It's also cheap." She got an appointment to get it installed.

The fellow from Protect Your Home who came, Charlie, was great. He explained everything and he took his time. He did a nice job on the installation and any question we had while he was here, he answered it. Also, he stayed within parameters that I wanted to stay in. Then, he left his card with his own phone number and told us to call him and he could come by and help us out. The only gripe I got is the craziness with all this. We had to print out this and that. With the $100 gift card, it was the same scenario. I had to jump through a bunch of hoops, but that's the way everything is done. Other than that, the system works good. My wife is not a tech person and she can turn it on and off. She's happy with it and she's a hard sell.

I just rebuilt my home and I wanted to take care of it, so I wanted to acquire the service from ADT. They explained everything well. Their rep was awesome. He showed up the same day but at the time, I didn't have the cash to pay for it. Other than that, everything was great. I've had the ADT system for about a week now and it's super easy to use. I live in a high storm area with a lot of outages so we'll see how it functions. But right now, it's doing great. We already recommended ADT on Facebook.

It was a good experience speaking with their sales rep. Then, I paid $105 for a technician to come out. The technician, Kevin, looked at the house and told me what he thought was best. They gave me $850 credit and it was still like $1,500 or something. I started siphoning stuff off because he said it has to be paid up front. I didn't know that until he told me. It's unfair towards the customer if they didn't know that. But that's the only dilemma I have. Kevin really did good and he was superb. He was friendly and he took his time. He gave me his aspect on the estimate and what I need to make it secure. If they have more people like him, it would be good.

I liked the price and what ADT offered. I was just not too happy with the way they installed the system. Then I was supposed to get a key fob remote and I haven't got it yet. Nevertheless, I’d tell others to decide what they want, how much they wanna spend, what they want to get for their money, and give ADT a call.

The representative guided us and told us what to do because we were ignorant about the alarm. He was a very nice guy and professional. He had his mask on and while he was here, we were talking not too close, like six feet. He showed us one by one how to do the alarm. He also helped me with the passcode on that app on my phone. I recommend to everybody that ADT is good. They protect your house.

We called around to about 5 other companies and ADT seemed to have what we wanted. With these times that we have in the country right now, we decided that's what we needed. We're living out here rurally. We’re about 20 minutes or so from Tyler and we have people around us, but still, we needed a little bit of security. ADT is very reputable nationwide which was part of the reason that we went with them instead of a local security system.

Everything went well with ADT and although it wasn't really what I expected price-wise, it was okay. The installer was doing his job trying to upsell stuff but he was fine. He wasn't rude. We did the service call and put the deposit down, which was $100, then they run our credit to determine how much equipment we could get. They would then say, “Oh, you have $1,300 in equipment.” The communication between the person who we signed up with and the service provider that was sent out was not really that well because the person that was setting us up told us one thing. But when the service provider got there, it was a different story. Also, the equipment is a little pricey. We ended up having to pay a little bit out-of-pocket, which I really didn't care for.

I like ADT's service. The salesperson that I talked to was very specific. He explained everything to me so that I could make a decision. He was the best and anytime I recommend anyone, I tell them that I want my rep to service them. He took his time. I liked the atmosphere, his mannerism, and his feedback. He got me hooked. Both he and the installer were great. I like the cameras I got.

I had Brinks and I switched from Brinks to ADT because there were some things about Brinks I had not been satisfied with. ADT's service representatives have been great. They were very professional. I am well pleased with my service package.

The sales rep described everything in detail. The tech was very friendly and respectful. He explained the entire process as he was working on it.

I'm a member of USAA and they advertise for ADT. So, I saw it there. It was good dealing with the sales reps and the only big difference that I heard was that the key fob can work 300 feet away, but they kept saying yards. So somebody didn't know their measurements. But I chuckled over it. Other than that, they were very friendly and informative. They answered all my questions. I'm a visual person so things that I didn't quite a hundred percent understand on the phone, the installation guys laid out so I could visualize and see it and how it works. So, they were awesome. They walked through the whole house and explained what they did before I even signed anything to say that it was what I wanted. They let me customize it how I wanted it.

When the ADT rep came out, he was very polite and he asked permission to do everything. It was pretty wonderful that there was still somebody like that around that wouldn't automatically do something without asking. It was a very wonderful experience getting it all installed and going through the payment process. I like the camera on the doorbell and the camera I put in the back. But the doorbell would go off. And it doesn't sound like the full doorbell. I called yesterday and the rep did some troubleshooting with me. I pulled it off and he told me to charge it for about an hour. I charged it all night and when I put it back, it would still go off. Also, a couple of days after I got it installed, I saw that there was a promotion for a $100 gift card. I was just wondering if that was included in mine.

It was pleasant and informative dealing with the rep when I signed up with ADT. There's a backyard camera that still needs to be installed though. The guy didn’t finish and I'm not sure when that will get installed. But other than that, it was good. I'm moderately satisfied in the package that I got and the only thing that wasn't included was the doorbell camera.

The customer service guy I talked to on the phone was a manager. We went over different things that was available and he explained to me I would get this and I would get that. I even wrote down exactly everything he said that I was going to get. He made it sound like everything I was getting would be included and I wouldn't have to pay anything other than $99. I even asked if I had to pay anything else. He said that would be all I would have to pay and then I would get a Visa card for $100, which I understood. By the time the installer came here, he explained everything to me and I still had to pay money for the equipment. The installer left with $99 plus 500 and something on my card. I wanted ADT's service, so I was somewhat okay with that.

My mom's been using ADT for years. This is my first home and she's the one who recommend it. Between that and the advertisement through my bank, I went with ADT. The sales reps were very nice and very informative. The tech was great. He explained everything to my satisfaction, put a package together for me and installed it. It's been working great ever since.

We heard about ADT through some friends who got it. One of them was very pleased. Also, he already did research on the services they provided. We have utilized in the past another company. But from what I heard from my friends, that’s why I called ADT. Plus, you see the sign on the houses. Justin, the person that came, was professional, very good, explained everything to us, and encouraged us to ask questions. He was an excellent man. Sometimes, you get people that sometimes you feel like you start questioning yourself. But he has very good people skills. And he knows what he did. For some reason, he had to come back but he was very flexible. We are glad that we got this company. We had another company and we canceled it. We like the services. You feel like you have a security system with everything that they put.

The sales rep was good and the install went good as well. The system is reasonably priced and it's compatible with some wireless devices, which is good. I'll probably install some other stuff later. Other than that, everything's been going good.

ADT is the only company that offers a 100% guarantee that if there's a break-in, a call will go out to the police. They finished installing my system last Saturday and that went well. The tech was very professional and friendly. I was pleased with the installation.

The first installer of ADT was no good. He didn’t have his facemask and shoe covers on. I asked him about the facemask, and then he had to go to his car to get it. When I talked to the manager, he said that it was part of ADT’s policy to wear the facemask with the pandemic. But the second tech, he was great. I'm very satisfied with my package with ADT.

I like ADT. Their sales representative was good, polite and nice. He explained everything to the T, and I understood what he was saying. As the installer was installing the system, he told me everything that I needed to know. He was really nice. You need to get ADT because it does work. I ain’t had any trouble since we've got it.

The email from ADT that I got said there was $850 worth of free equipment and the fee is $27 a month. But then the 27.99 pretty much didn’t cover anything so I have to pay 59.99 if I actually want my house secure. I need security anyway, so I got it. I'm fairly new on it but I've already had to call tech support three days ago because it kept saying low battery on my tablet. They told me I had to reset it - unplug it from the wall, let it sit for a little while, and then plug it back in. Also, my doorbell camera was not working and I had to reset that. Now, I'm trying to find out how to fix something but I don't know who to call. I’ve been trying to call customer service and couldn’t get ahold of anybody. I was on hold forever and then I just stopped. Other than that, I like the equipment and I really like how everything works.

We just bought this brand new home. I've had this system installed two weeks ago. However, it didn't work right out the gate. As soon as everybody left, we had problems. Our problem was with the walk-in garage door, which is not attached to the home so the panel is all the way to the front of the house. And this is all the way to the back of the house. We've had a couple guys come out and tried to fix it. It looked like it was working, but it wasn't.

The sales agent was able to answer all my questions and gave me good details and explanation on the security system. My wife was there during the installation and it went smoothly. So far, we are pleased. But there is one issue with the lock in the front door. The password that we sent somehow would not update and it's currently set to a default password that we don't want to use. I haven’t notified the sales agent yet and it’s on the to-do list.

The sales rep and the tech were alright.

We thought that there was a promotion being held and that was why we decided to go with ADT because we figured that we were getting more services for our monthly premium or charge that we were paying. But come to find out, that's what they do anyway. Everyone was very knowledgeable and nice. There was a confusion on the date of installment. I did not receive a confirmation or email stating when the guy would be out. So, I didn't know if they were still coming. I had to call and wait on hold for 20 minutes to figure out if someone was even still coming out because I didn't receive a confirmation. I didn't know when the person was coming because I didn't receive an email or a call stating the estimated time of arrival. But as far as the customer service with the gentleman that was here, he was very good, informative, walked us through everything and made sure that we understood how to use the app.

I've always known about ADT since I was a kid and it would be a better choice for my mom. The installation crew was good and very professional.

The tech was really nice. He offered us and showed us everything. He was real thorough too.

We used to have ADT and I have it now again. I needed a security system and ADT happened to hook up. ADT was okay but if there were more transparency, it would be a little bit different. When the guy was talking on the phone, he was telling me that I wouldn't have to pay for the system. But when the guy came to install, he said I needed something for the windows. It wasn't presented as it should have been. They tried to sell it to me the day that they came here and I didn't like that. I like people when they're upfront. The installer ended up doing the simple thing as the sensors but I was expecting more.

We’ve had ADT for a year and we moved. Everything was smooth when we changed locations. They have been in business for a long time so we stayed with them regardless of what was going on with the competition. Also, ADT connects us with the police, which is a big deal for us. And the other thing, ADT is just about security. They don't mingle with anything else so that's their expertise. I have the basic package, which is a couple of cameras and the sensors for the doors and windows, and I’m good with that. It’s the same thing I had before. I liked the service except we used to pay $28 and then all of a sudden, it’s $60. We’re gonna do it for now and then we’ll see after the contract is up.

When I did my search, in terms of companies out there, ADT was at the top of the list in terms of the rankings. The one thing I wasn't pleased about was in the initial sales call, they had kinda quoted me what I would be paying in terms of the install and then what I'd be paying by a month. I was caught off guard with the initial quotation when the technician came out saying that it would be $3,000. I was like, "Wait, that never came up in the initial sales call." There seemed to be a disconnect between the salesperson and the actual technician. We ended up paying $400 at the end of the day for all the stuff that we got, but upfront, I didn't think I'd be paying any of that. I thought it was just the $99 install and then the monthly. Other than that, it's been pretty good.

ADT's customer service was very helpful. The installation of my system was fast. It took two days from the time we scheduled it. The tech was great and took his time to clean up all the wiring. I'm not crazy about the mandatory minimum for signing up for a contract but aside from that, the cost is reasonable.

The rep and I discussed about what kind fit our bill, and working with them, we found the best match. By the end of the day, we had everything taken care of. I'm very satisfied.

I have always wanted an alarm system, but at the time, I was renting. I didn't know that I could get one through ADT with renting my home, so I never called. This time, I got the system and the rep was a nice guy. He was very respectful and he explained everything to me. The system is great. I love it. I feel a lot safer now than what I was feeling before. When I turn it on, I press my code and away. I'm at stay now ‘cause I won’t be going out anymore today.

I've been with ADT before. I just went right back to them. The installation was great. I have the app, and using it has been pretty easy.

The rep of ADT was awesome. The gentleman showed up when he was supposed to. He was there for three hours and he went through everything. He gave us all of our options. He helped us to come to a little better price to protect our home the way we needed it to be. He didn't pressure me to try to sell me a bunch more stuff that I didn't need. So, that was good. I really appreciate the app because I don't wanna have to worry about trying to rush inside the house and get across the entire house to the pad to turn it off. I like that feature a lot.

My mother-in-law had ADT years ago. I have had a lot of problems with ADT. But as I was moving across states, I had a manager get on board and fix a great deal of them. And then I came up here to Tennessee, and they installed new equipment. The guy was wonderful. I like him. I got the doorbell. I'm still waiting to see if this is any better than the last house. But it protects my home. I'm happy.

The interaction with the sales representative over the phone went well. The installation team was good too.

My sister in Georgia got ADT on her house so she had one installed in my mom's. I was looking at my mom's system and decided that I would go that route too. My older brother in Texas got ADT, too. So it’s a family tradition. The guys that did the installation did an excellent job. I offered them a trash bag and they said that they had one. So they cleaned up behind themselves and I didn't see a mess there. I'm still trying to learn the system and how to go through and check different things. One of the problems is I need to up my internet speed on my upload.

I was rushing. I got nothing of what I actually want. The panel was supposed to have been included with the deal. I wasn't prepared to spend an extra $300 to activate the panel. The panel that does come free doesn't run anything that I needed. I shouldn’t have done it. They should tell the truth up front.

The guy had done a good job but he was late leaving so he didn't show me a lot. I know how to turn the thing on and off but that's about it. I don't know anything about this little thing. I think you put it on a chain. I don't know how to use it. I don't know how to learn it because I don't have any book or anything. Right now, I'm not very satisfied.

When I called to get the electric connected, they told me about ADT, and they recommended them. I got ADT installed recently. I had the most wonderful technician. ADT probably sent me the best one they have because I can't think of anybody being any better. I've been pleased with ADT.

The installer was nice. I liked him. A lot of people in my family got ADT, so I went with them. When the alarm goes off, they call. However, I’m confused because sometimes they call me, and sometimes they don’t. It seems like I’m having problems with getting a connection and on my phone, when I get to the app, it will prompt for me to type in my password. Other than that, things have been excellent.

The neighbors have ADT. It’s a reputable company that's used all over and something that I see everywhere. The rep was helpful and the installation went quickly. But he didn't wear a mask or anything as far as COVID stuff so that was concerning to me. But he was good. I just signed up for the online portal and I noticed there were some charges and then taken off. Then it was charged and taken off again. I didn't see anything on my bank side but it looked strange on my ADT portal. But I like the doorbell camera and the control app from my phone as well, which makes it easy. It is user-friendly. Sometimes, I don't hear the doorbell and it’ll notify me.

We had ADT in a condo we had. This time, the sales part was very confusing. We got caught in the middle between two different people. The first one wasn’t honest with me. He said $52.95 was the lowest price they had. But I called another one and found out there was another price a good bit lower than that. We ended up getting the system and the installation all got worked out. It took a long time but it's a brand new house. Everything was nice and I feel a little more secure. My wife is happy with it. Our insurance company was wanting a certificate that we’ve got this alarm installed and it’s been a hard time getting it but we finally got it.

We have been having trouble setting the motion sense area for the backyard camera. The technician of ADT was super helpful in setting up all the other cameras. He spent a long time with us all day. He was very thorough. But it was getting late and we had stuff to do. Then, he left before he was able to set that up. I had it but didn't quite get it taken care of. But the tech was super courteous, super professional and super knowledgeable.

I was talking to a guy named George and he was great. The installation guy was terrific. So far, the system is good and we're happy with it. It was a great experience and hopefully, we'll use it for a good cause.

My experience with the rep of ADT was good. On installation day, the ADT representative came out. He explained the package to me and the services that they offer. He explained the things that I could get added to my package. He installed the system and everything went well. He walked me through how to use the system and make sure I was good at it. He watched me arm it and disarm it, familiarize me with the components of the system and the key fobs. I like the system. It works pretty well. The app comes in handy because I could watch my cameras. It alerts me if people are near the sensor. I could talk to the cameras. Nice features to have, extra safety. Ever since I got the system, I feel a little bit more protected.

I initiated the call with the sales rep, which is when we scheduled the appointment for the service tech to meet us last Monday. The service tech was good. When he came in, he spent two hours before he said, "Hey, this is what I recommend for you," which I thought took a while. We wanted a simple system and he was trying to upsell us on a bunch of other things that we didn't want. He was a young guy who was trying his best and I fully understand what he was trying to do. However, I said no three times. I was almost to the point of kicking him out.

I was a previous customer so I decided to go with ADT again. They handled everything and the installation took about 20 to 25 minutes. The person they sent was very informative. The customer service was courteous as well. The only thing is that they get in the house and then they upsell. They should be a little bit more upfront about that from whatever promotions they're doing. You have someone thinking one thing, and then it's a whole different ballgame.

ADT is a great company and the sales reps were good. The equipment was expensive and the rep told me that they sometimes offer promotions and they could come back out once I'm ready to purchase the equipment. I was able to get some of the things that I wanted now. Everything was cleaned up the way I had it before when the techs came out to install. So, he cleaned up well, and he was very knowledgeable. He helped me out with learning about the system. He did a great job.

ADT's installer was very professional. He came in, analyzed the house, what we had to offer, and then gave suggestions on what he would put in. I elected what I wanted from his suggestions, and then he went to work, installed it and then demonstrated how to use the system. I'm very satisfied so far. It's been a great experience from contact to installation.

ADT’s monitoring is usually always better than self-monitoring or the monitoring from other countries. I like being able to access everything with my phone, and being able to control it with my Alexa is pretty nice. When I initially signed up, they made the deal sound really good, where I could get up to a few couple thousand dollars in equipment for free, which is what happened. But nobody mentioned that the install price would go up with that. I wasn't aware of that until the tech got here. With the $99 package that I was expecting to get with $2,000 worth of equipment, I didn't realize that I didn't get that $2,000 worth of equipment unless the install price went up to $500. Other than that, everything else is great.

We had a security company already and I wasn't happy with it. We came to find out we weren't even being monitored. When I subscribed to cable, they told me that Spectrum had something going on with ADT. Where I worked years ago, they had ADT and I used it, so I was familiar with it. One system is similar to what we had and I was looking for the doorbell camera. We got the other system with the doorbell camera and we're satisfied with it. Its price is comparable to what I had as well. I like the doorbell camera so far, but I wish I could have had some better explanation of how things worked, like how the doorbell camera works. I got it programmed to where it automatically turns on at 11 o'clock at night and unlocks the door at 7 o'clock in the morning. We haven't set the system off yet and that's a good thing.

I'm satisfied with everything. I like this package. I got the window break-in and the door protection. Their doorbell alarm is very loud. I told the guy that I would get the video cam after because that was going to be a 300 installation. He said that I could add that on so that was a plus.

I'm unhappy with the whole ADT system. I set up for this probably close to a month ago. I said I needed to talk to my wife first. We couldn't just make an appointment to install because I wanted her there to decide where things go and what things would look like. We agreed that they’d give me a month to set up an appointment and I got text messages every day reminding me that I needed to make this appointment. I also got phone calls three or four times for the same reason. That was frustrating and she described it to them as bullying. She's all stressed out over that and she'd much rather have waited until after the new year to do all this and I was constrained to that one month time thing.

We moved into a new house and we got set up with Porch and they recommended us to get an ADT. We had Thomas come out and he was awesome. He was very professional, answered all of our questions and was super thorough. He walked us through everything and he made sure that we were comfortable with the equipment and the installation before he started doing stuff. He had good customer service. However, the monthly rate of $60 a month is a little on the higher end. But everything else was a smooth process.

My family had been dealing with ADT. They're happy with their service, and so far, I am too. I like all the features of our system. But when they say, “Door open,” they could say it a little louder.

I was with another alarm company and I was looking to change. I got on the internet and I came across the top 10 alarm companies, and ADT was at the top. John the sales agent was excellent. The installation went very smoothly. That was Dave and he explained everything in great detail. So far, the system working great. I haven't had any false alarms. This is a good company to go with. It's easy to use and understand.

We decided on ADT over SimpliSafe. Why? Because ADT has a long reputation for good work and reliable service. We had a system with a company that was bought by SAFE Security then Safe was bought by A3. We've had a security system in the house and in the upgrading of the wireless in the world from 3G to 5G, some security systems are telling their customers they're going to have to upgrade their panel (their service inside the house). A3 was going to charge us $150, which is not small. We haven't been ecstatically happy with A3 even though we've been their customers and if we're going to have to pay money to upgrade anyway, my husband and I decided to look into something else and see if we can invest that money in something new that might be better.

I just wanted ADT because I had it before. It is a pretty good kind of security system. Customer service is pretty good, too. ADT did what they were supposed to do and it's working, and that's what I was looking for.

I used to be an ADT customer like 10 years ago. Years ago, we purchased our second home. We had called and got their services. When we bought another home, I sold that home now because everything that's going on right now, I'm a little bit concerned of my family's safety. Everybody's acting crazy right now. We decided to arm the house again. During that process, I remembered that ADT had great customer service and they were reasonable with their prices. At that time, I was paying like $45 a month. I went ahead and I contacted them again to get their services again for my home.

The guy that came to the house, he's a good salesman and he let me know what was going on. But the people that's calling your house, they need to get their story together before they call you and start telling you stuff that is not true. They were selling me equipment, but I'm getting stuff that I don't need. Then, they were giving me a price on stuff, talking about $27 a month, but it was off by $58.

Based on what I was told before the installer arrived, I was completely lied to on a recorded line. Nothing was upheld to what I was told that I was going to get. It wasn’t a good experience with the ADT sales rep. I was told that I was going to be able to get a smart home with upgraded front door lock that I can access from my phone and an upgraded thermostat. I was gonna get two cameras at no additional costs. I was also told that after I paid my $100 to schedule the appointment, I wouldn't have to come out of pocket for anything else. I had to pick the highest subscription or monthly cost of $58 and that would cover all of my equipment that I was getting. So, I budgeted according to that and didn't shop around. I was told something completely different when the installer arrived so I ended up getting the bare minimum of things on my doors and my windows. The installer was good but the experience because of that was unacceptable.

I switched from Spectrum to DirecTV and they said they had a special going on by us, their new customers. I have an alarm system already and we changed over to ADT ‘cause their equipment was a little more up to date. The tech that came out to install the system was very professional and very good. He went out of his way to make sure it was taken care of. He showed my wife how to do it. He programmed her phone so we could activate and deactivate it. So far, the system has worked well. I didn’t get everything I wanted but that was because I could not afford it at this time.

We knew the reputation of ADT and we've seen the advertisement. The installer was great and did a very good job of explaining everything and did a good job with it. He’s a really good technician. My wife talked to the phone representative and set everything up. I like the convenience of having the system installed now. First of all, there was no unnecessary stuff in the notifications to the phones when something happens. The app is nice and convenient.

ADT has a good reputation and I've always seen them. I was just with another company ever since ’06, and I'm like, “Dude, if it ain't broke, don't fix it.” But this company had changed hand about four times and the customer service was just not up to my standards or my feeling for me paying for a service and not getting it. So that was what made me change. ADT was my next choice.

ADT should be more upfront about the cost and stop misleading people so they would be more prepared in what to expect. There is cost that they are withholding from us and that's not fair. For instance, when I called for the service, I requested that I wanted a camera. When the technician got to my house, it’s gonna be a $300 charge for the cameras. I’m not satisfied overall.

It was great with the sales rep and the installation team was very polite and professional. They got everything installed that day.

The sales rep of ADT was good and the installer was thorough. Everything has been fine with the system. I've been able to activate and deactivate the alarm every day.

The installer was great and very helpful. He explained it. I like the access from my cell phone. It was a feature that the rep encouraged me to try out. I was initially kind of reluctant to pay for the extra monthly. It was significantly more, but it is very nice to be able to do that remotely. It was really nice that the rep came back for the CO2 monitor. He installed it the next day when he was able to get one. So it was a nice service.

When my mother was still living, we had reasons to protect our home because of the products she was selling. ADT serviced us and it was pretty good. But once she died and we sold off everything, we discontinued it. Recently, somebody started breaking into the home and stealing stuff. So, I had to get ADT back to reinstall the security system. They're a lot better than what they were the first time we signed up with them. The left hand didn't seem to know what the right hand was doing, but it got eventually all straightened out. We got the service and we were happy with it.

The promotion of ADT really got me into it. It was 850 free equipment. However, if I would have known how much a door safer was, I would have gone with somebody else. They should be upfront with the pricing. But, we worked it out to where it all worked out well. They also did a wonderful job.

The customer service part of ADT starting with my initial call was handled well. My questions were answered. It wasn't a real push sale. It was more making sure I understood what I wanted and give me explanations, and allowed me to make my own decision. Jordan was the installer. He handled the installation well. We walked through the house and talked about areas to be covered, and what might cover better and what might help me. I needed something that was more cost-effective. He put together a design that met my financial requirements, as well as giving me the coverage I needed.

I had an excellent experience with the sales rep of ADT. The process was simple and understandable. The installation went well too. The installer explained everything as he was making adjustments and installing the equipment. I love the system of ADT. I like the idea that it only records when there's movement, so I don't have to view a video of nothing. Since having ADT, I feel safe when I get home and I sleep well now.

ADT called me and we saw an ad. I ended up calling 'cause it looked like a good deal. I talked to somebody and then I talked to a manager also. They pass you on when you're scheduling the install. They explained everything and told us what we could get. They were awesome. They gave us a good deal of what we were getting and how much credit we had towards things. They also said to ask the guy who comes to install a lot of questions because they know everything and they tell you what they can or can't solve, so we did that. When the guy came though, it didn't seem like he worked for ADT that long. He was good and he knew what he was doing, but when I asked him questions, he didn't know much about the stuff we were purchasing.

ADT was wonderful. I work all the time and the sales rep communicated with me through text or phone. He still checks to make sure I'm doing okay. The technician that was sent out and everybody down from the time where I called to talk about it until setup was amazing as well.

The person that we purchased the home from already had ADT. They kind of left everything here with us. I was looking it up, reviewing it and seeing which one gives you better service, because even though other companies do it, you gotta do it yourself. We don't have the time and all these extra things that you need to get it done and do it right. So, the person coming, speaking to us about the plan, on what we could adjust, and him going on site and doing all of that is the added benefit. Other people, they would do it and if it doesn't work properly, they still leave, but he made sure that everything was working. He taught us how to use everything before he left.

ADT had a good price and the manager we were working with said that he could make that happen and he did. So it all worked out well. They did everything that they were supposed to do and they did an excellent job. I didn't expect them to be here that long, but they were very thorough. They explained it very well. When they left here, we were fully aware of how we had to work the system. The feature I like the most is my outside camera.I was going to call ADT because I got another one of my friends that wants the system. I also got a couple more people that I could probably talk into this. So ADT should at least give me a camera on this deal if I get another system sold for them.

I'm very satisfied with the package I purchased from ADT. Everything was good with my experience with the sales rep of ADT. The tech was here for three hours but he did a great job.

I don't like that our ADT system doesn't work without the internet. I'm waiting for the company to install the internet. We had to use one of the previous owner's internet box that was left there. But so far, I'm happy with the installation and the equipment. Except for one thing, though. The technician put the wire for the camera that leads to the garage halfway up the wall. I would have preferred to go camouflaged with the molding of the garage. Because if not, if someone can break into my garage and they could just cut the wire and say, “This is the one that leads to the camera.” He told me that was how they wanted him to do it. Although, I was very happy with his work.

Zach was phenomenal. He was very informative, knowledgeable, thorough, and relatable. With a lot of the products and service that we inquired about, he was able to relate how he thought certain products would benefit us greatly. My wife and I used to have ADT when we were younger, so we went with what we knew. We've been using each and every service that we've paid for and it's been a good experience. The cameras are very helpful.

I called ADT and they sent somebody out a few days later. I had a good interaction with the tech.

George was really good. He was the ADT rep I worked with. The installation was good. We didn't get to finish putting on the doorbell camera because I'm still waiting on my internet. So, the installer gave me his information and told me to give him a call once the internet gets turned on and he come back. But the rest of it is up and running. I like the app and being able to disarm things with my phone instead of having to key it in.

I moved to New Orleans from Katy, Texas. My daughter uses ADT and she said to use them, so I did. Their sales rep was great. I like the whole system. I go to sleep and I sleep like a baby. I feel safe and secure. It was perfect. I'm quite happy.

I’ve been a customer for couple years and never experienced any problems until I have sold my house and wanted to close my account. I’ve spent a more than 3 hours trying to cancel and close my account. I’ve been hung up 5 times and have reached manager and still didn’t resolve my issue. How complicated it is to close my account and give me a confirmation number that my account is closed. Worst experience ever!!! Never ever I want to have anything to do with ADT ever again! I understand that they don’t want to lose customers but by pretending to help me and then drop your call on me (5x) is no excuse! Plus on top of everything, I still owed them money due to 3 years contract. Which I never knew about it. :( I had other security system installed I never experienced any problems.

The tech did a good job. He came out and did what he was supposed to do. He recommended stuff I didn’t even think about. So he brought stuff to my awareness. The system makes me feel a little safer because I'm usually at work. You can’t put a price on the safety of your family. So I feel good about it. I like it.

We were in a new neighborhood. So, we thought it would feel good to be protected. Everyone at ADT has been great so far. The system seems to be functioning well. It’s a great service and I feel a lot safer. It's like a burden that I don't have to worry about when I sleep or leave the house.

I had a really great experience with the sales rep of ADT. The tech that came out was a really cool guy and he was good. My kids got along with him.