ADT Reviews

The day I called ADT I had just experienced some issues with someone trying to get in a bedroom window. While speaking to CS she told me about their package which was $850 worth of free equipment but since something had happened to my house she would connect me to her manager so he could help more. Once speaking to the manager he added additional credit to my account so I could have the basic package which included: Door sensors, window sensors, motion detector, outside siren, lifetime warranty, 1 key fob. While transferring me back to the CS he told her to upgrade me to shock sensors, an additional key fob, and to add 2 door and 3 windows sensor for my mother in law that is currently under construction. The CS said, "Wow that’s a great deal!"

I am pleased with the security product I bought from ADT. The Installer was great, clear, quick, answered all my questions, even made me a video to demonstrate the features of my new security unit. I feel confident in using the system, and happy to have chosen ADT.

We have been a loyal customer of ADT for over 15 years. We recently built a house in the country and needed a security system to deter burglaries so we contacted ADT. The sales rep came out and we contracted a 36 month plan with the promise from ADT on adding cameras once the house was complete. With the house now completed we contacted ADT to add cameras. Since we have satellite internet ADT could not add the cameras failing on the promise we were given upfront. We then contacted customer service to cancel the contract so we could go with a different company that uses cellular technology for the cameras for our home. ADT would not let us out of the contract. The customer service department was very unprofessional and just outright rude. Buyer Beware!! ADT shows no loyalty and frankly could care less if your home is secure or not!!

I called ADT and spoke to an agent. He was friendly and seemed to want to help. He understood what we're looking for and offered us a package, we signed the contract and the technician was coming next day morning. When the technician arrived, he told us he received an order to install a completely different package with half of what we ordered and said if we want to add more equipment we need to pay more. He was nice and apologized, we canceled the installation and called ADT again to figure out what we were going to do. We called ADT again and explained the situation to another agent and took her name. I asked her about things the first agent told us, she said that was not true and said she will give us another package.

After the installation be sure to read contract carefully!!! I was never advised by sales folks over the phone, or installer, of extra cost for pulse because I do not have a landline phone. I was told over the phone it would be $36.99 per month. Then after the installer rushed me through signing, I read it was going to be 52.99 per month! When I called I was only told I could purchase a phone line to lower cost or cancel... So today is the third day and I have to decide to cancel or not... Hmmmm...

Live in an nonsolicitation community. Representatives come to door physically attempting to get into residence when door opened. Was told that they are on public property and they can solicit where and when they want. Wrong. They are TRESPASSING on MY PROPERTY. Perhaps my only recourse is to call police.

Updated on 10/24/2018: ADT response "We apologize for this experience with one of our authorized dealers, Defender Security. Our dealers are independently owned and operated companies. Their information being a dealer is listed and explained on the contract you signed through them as well. To be released from the contract you would have to relocate your services with Defenders, or the new homeowner would have to set up services through that same dealer. Should you need to speak Defenders further, their contact # is 1-800-689-9554. Thank you. -Andrew." ADT does not support their name "ADT". They sell you to a third party and tell you to contact them!!?? See above. The third part does not have anything to do with ADT, it's a scam. Do not trust ADT to provide any customer service, again just give you a number to a third party vendor that will not answer the phone.

This is an exhausting process where the prices seem to change at an instant. Do not believe the price quoted you. It will change (go up) when Defenders get to your home. Please just create a transparent pricing structure that is agreed upon before work is started. Very disappointed with the installation process.

Do not sign with them! Lesson learned. They don't care about whatever circumstance are even if your house burns down! They will not care. Oh and they will take the money out of your account not authorized!!! The sales rep lied. Said contract was for 1 year and ended up being 3! ADT only has 3 year contracts. Be aware of the crooked sales reps! I have sent photos and instead of ADT knowing my house is no longer standing they still went in my bank account not authorized to do so and withdrew 700 and "management" does not care and will do nothing!

I mailed them a cancellation notice on August 10, 2018 after paying for 8 years. They refused to acknowledge my letter and charged me 2 extra months for service I never used, slapping me with a 30 day notice cancellation when I called to complain. They would not honor the original letter. In fact, they’re still trying to bill me and hung up on me because I was upset.

We thought the cameras were wonderful until our car got broken into. We checked the recordings. Come to find out (and something ADT does NOT disclose) is that the cameras will record when motion is detected, FOR THIRTY SECONDS... EVERY FOUR MINUTES! Our thieves waited for a car to drive by to trigger the camera, waited 30 seconds and broke into the car. POINTLESS! Even the police officer that took our report didn't know this and was shocked. We complained but they won't let us out of our contract. We offered to keep the detectors on our door and the home security. We wanted money back for our cameras so we can get cameras that will actually help us. TERRIBLE customer service. They won't do anything.

I am closing my escrow on new home in 3 weeks and was browsing for security systems and entered information on ADT website to get the quote. I didn't got a quote through email rather I got a call within 30 minutes from a representative who explained me what they provide and how the system works. He was pushing it very hard to schedule an appointment and when I heard they will do credit check I told him not to do anything with my credit check as I am in process of closing my escrow.

Loved my experience from the sales to installation. Monica was so pleasant and helped me get what I needed out of a security system. She was honest and professional. Technician was knowledgeable and efficient. He was very helpful in picking the equipment for my home.

Excellent customer service from Christopher and Sabrina! They came out to our home, they were very professional and courteous, and respectful. Always made sure they kept everything neat and clean. We were explained about how to use our new system and answered the questions we had. They were very patient with us. They represent your company very well.

Technician was extremely engaging, knowledgeable, explained the ins and outs of the system and represented ADT well in all other aspects of the job. When he was finished with the installation, he made a quick and thorough review of all pertinent materials.

The gentleman that installed our system was here for about 7 hours. He was very friendly and answered all of our questions. He explained the charges, payments, and equipment very completely and made it easy for us as senior citizens to understand. He showed us all the equipment and where it was installed. He let us use the keypad and see how to disarm the system and arm it. We were very pleased with his professional demeanor.

First time owner of a security system. All went well. Rep was patient with all of my questions. Very little disruption in home during installation. Had an issue on keypad and they came back to my home quickly. Problem was resolved.

Tech was awesome and knowledgeable about the product. He went through everything for me step by step. He showed me how to work the system and didn't try to sell me something I did not need. Response for install time was great too!

I signed a three year contract with ADT in June 2016 for the amount of $1007.64 in which $840.22 has been paid leaving a balance of $167.42. The contract ends in June 2019. In August I received a bill in the amount of $236.88. I contacted ADT customer service and was advised I owe $236.88 and will be billed an additional bill in January for $329.00. I didn't agree with the charges so I asked the representative to explain how these charges occurred.

Jerry was very knowledgeable and personable, and more importantly I felt I could trust him to get me the system I needed without overselling me things I didn't need. I enjoyed the whole experience, and would gladly have him back in my home anytime. I can't say this about all salespeople I've come in contact with over the years!!

Tech was very knowledgeable and courteous. He showed me all the options and constructed an appropriate system for my home. There were special needs for my location and the time spent was well worth it. Pricing is fair after the discounts and the camera added is a great feature. Smoke & CO2 detectors made the security even better for our household. Remote access is awesome.

Jason, our installation specialist was excellent. He was helpful and patient during our setup process. One thing that my wife and I were frustrated with regarding this process was that it was extremely difficult to get an estimate of the actual cost, without agreeing to have someone come to the house to install it. I was also led to believe that this would cost only approximately $28 per month, but then found out that this was only for landline phone setup, and therefore this actually cost around $55 per month, nearly twice the original amount.

My technician was prompt and most professional. He stayed at my home for almost eight hours and went throughout every room and did a thorough threat assessment looking for areas of highest/most likely areas of possible vulnerability. We needed to install sensors on 20 plus windows however, it was most necessary. The system was explained in full detail and I demonstrated my knowledge to my technician before he departed for the day. I have already recommended ADT to three of my friends!

I was met by a professional man, and I was late. But he waited patiently. He answered all my questions before we started and all through the process. When I was disappointed that my equipment couldn't be used, he worked to give me ideas and alternatives that may someday be affordable.

Yesterday, on 9/20/18 at 7:50 AM, I tried to cancel a call to our home for a free consult with a Ms. **. Joshua in sales told me he couldn't find me. I gave the phone number I left as a contact, my name and address. He said he needed the unlisted phone number I called from (?). I gave it to him. Put me on hold several times. Couldn't cancel he said. When I asked for supervisor, he disconnected me. I called back after 8 AM, got a woman who said she saw the call with Josh and apologized for him. But, also gave me another number to call to cancel. 3 people and I finally got to cancel. Or so I thought.

Richard the installer was very friendly, pleasant to talk with, and very knowledgeable about the system. Even though he was running late, he called to let me know and he stayed late to make sure the job was finished properly and to my satisfaction.

ONLY giving a 1 star because it doesn't allow me to give a lower rating!!! Initially was told I would only be responsible for installation costs then I was prorated and billed for install. Then I was told I should get a refund for the pro-ration 2 months later. Never received it. I was told I would receive a gift card to cover the fees for the permit which I was also not informed I needed until AFTER the install. 2 months later and no reimbursement from them to cover costs incurred. Now I want to disconnect because I am unsatisfied and turns out I'm locked in a 3 year contract I wasn't informed of. They make you sign docs online which you cannot view until after you have already signed! NEVER AGAIN!!!

My experience with this company has been beyond a nightmare. A door to door sales representative came by and offered what he made seem like a great deal. He stated my services would be $60 a month. Come to find out my services are $70 a month. The technician that came out for install took 5 hours and nothing was working properly. I spoke to his manager, Zach who offered to give me three months free, a day later A payment of $125 was already taken from my account which was not authorized.

Technician was on time and knowledgeable. Although doing further research I saw other companies offering more features for the same price including no activation charges, which was the reason I didn't get the free cameras. Other than that I'm happy.

I was a customer with ADT for 20 years. After repeated monthly rate increases, I finally called June 2018 to complain. I was told that I would receive a credit which never occurred. After reviewing my credit card bill I saw that I was still being billed the full rate all through to September 2018. I called again and told them to cancel my service. Two days later I received a call from the district manager to ask why I cancelled. I told him the reasons. He asked who I was going to use going forward. I told him that it wasn't his business, at which point he rudely hung up on me.

Chris ** was my service technician and he was so professional, easy to communicate with, explaining everything and making sure windows and doors were working properly making me a senior citizen who lives alone feel safe in my own home. Chris is truly an asset to your company. Thank you again Chris.

"Manager" in call center lied to me about the capabilities of the system. He said we could operate wirelessly through our wifi but in case of loss of power it would switch over and use the ADT wireless system they offered. He guaranteed the 27.99 a month rate. The wifi system doesn't work the way he assured me it would, and they only offer the wireless system for 52.99... So now we're stuck with that because of a lying salesman and two different companies who don't honor their word. Save your money and buy your own system that doesn't leave you being dependent on fast talking salesmen, call center people who don't help, and service techs who don't make it out when they say they will.

My 36 month equipment lease was about to expire so I provided the proper notice to have it terminated upon completion and roll into a maintenance agreement. This would reduce my payment from $167 to $35 per month and I was assured everything was good to go upon expiration of the lease in March. Instead they auto renewed my lease and kept charging me $167. My account was on autopay by cc so I didn't notice until July that the change had not taken place. Once I realized I called customer service and was pushed from person to person spending over an hour on the phone each time I called. I didn't think it was fair to pay the additional $132 per month since the change didn't take place.

Awful service, don't even know how to speak to customer. Can't handle anything, wants to charge you whatever they wants. I will never tell anyone that ADT is the best, maybe use to best but not anymore.

This is one of those companies that will bill you even after the contract is up. You must be prepared to cancel a credit card and/or the bank account to get rid of them. Customer Service only exists to slow and bog you down indefinitely.

When my contract with ADT expired, I contacted the company to disconnect my service, which they did, but they continued taking the monthly payment from my checking account. When I contacted the company, they advised that they owed me $424.23, and that they would reimburse. That was EIGHT years ago, and I haven't gotten a cent. I've contacted the company numerous times, and they give me different stories each time. They'll tell me that they sent the money to Illinois unclaimed funds- which they hadn't, I checked.

I have had horrible experiences with ADT after the sale of my home and moving to a new location. They were supposed to do a transfer and instead have charged me a cancellation of $448. I had a 3 year contract and was in my second year, paid yearly and on time. They have been completely unwilling to revisit the issue. I and my fiance have called multiple times and they refuse or give the runaround. How hard it is it to consider it a transfer?? Now I am getting harassing credit calls because I had hoped I would get this resolved and not have to pay the cancellation. NOT the case and the check is in the mail to keep this off my credit.

They installed a system and the very next day parts of it fell down. I called them and they said they needed to charge for a service call. So I have cancelled. That is a joke. I had to stop payments with my bank. They are not at all interested in service. They are just here for the money because now they want to take me to court for the service contract??? Really??? Less than 24 hours??? Please get another company. They stink.

Great customer service from everyone I've encountered from your company. The installation only took an hour, which was a surprise to me. The technician was kind and courteous. His support was outstanding. I had a wonderful experience. I would recommend ADT to anyone who needed the service for their home or business.

First of all I have lost all respect for this company. I will never recommend anyone to this company because it’s all a scam. Instead of helping someone and listening to what the customer is wanting they instead try their selling tactics so the customer pays more per month. How hard is it for a company to give the customer what they want instead of them getting a bill in the mail that is way more than what they thought they signed up for. After reading all the reviews this is a common thing that ADT does and it’s actually disgusting to think they take advantage of people the way they do.

We are happy with ADT. We had this system installed due to a situation that happen on July 21st 2018. Will not go into detail, but lived at this residency for 28 years and never had anything happen like it did on the above date. We feel more secure with the system and I don't get up as often at night to go out and check things out. We all assume we our safe in our house and nothing like that will ever happen, but sometimes we take things for granted. I'm saying in won't happen again, but this time we will be warned if an intruder will enter our property or buildings. We live in the country, .25 mile from main road. Thank you ADT.

I’ve had ADT service for about five months now. When I set up services I purchased additional equipment such as the shocking window sensors to say the least. During this time I asked the sales rep that was here in my home if lightning and thunder would set the sensors off, he guaranteed it wouldn’t, and stated he never heard of anyone’s sensors setting the alarm off due to weather. Well the window sensors go off all the time especially when we are not home during the lightning and thunder. The cops have came out here 3-4 times and well you’re charged for false alarms!

I have submitted three previous cancellation requests, which were never completed leaving my account auto debited months after. On my fourth call after being bounced around I was told they will cancel and backdate. Hopefully this will in fact be the case this time, but in the meantime for my troubles from these continual and time consuming calls I get essentially nothing. No extra money back even though I had to be billed for an entire 30 days after the initial cancellation request.

When I called for the quote I was a bit skeptical but once the technicians arrived and we discussed everything I was more confident and anxious for the alarm to be installed. Now that it is I am more comfortable with everything. The techs were amazing and informative. I am happy.

If you like money flowing freely from your account into the hands of a company that won't remotely value you as a customer, then definitely pick a security system from ADT. I signed up for installation after receiving a flyer for a discount for the first 12 months for $19.99. I was aware that after this, the price would increase and I'd be under a 36 month contract. System installed and payments were made for the equipment. I was told by installer that I'd have to pay a higher monthly price because of no landline...BUT that I'd get the difference back from ADT for the first 12 months since I was using the promotion they were offering. When asked how the difference would come back to me, he stated by check. Ok great.

The installer was nice and knowledgeable. Took him 6 hours to complete the job because he kept running into unexpected problems but he never lost his cool. Feel as protected as if I were in Fort Knox. Thank you ADT.

We had a reinstall of current system in house and some new equipment added as well. Installers were very knowledgeable and helpful while in my home. So far we like the system and are getting used to all the functions.

Barbara from Jacksonville is an awesome customer relations professional that was a fresh breath of air from start to finish in resolving a complaint in dealing with an issue with a service complaint with our ADT alarm system. She was gracious, tentative and diligent in making the ADT brand stand for paramount customer satisfaction. She went above and beyond in helping resolve our concerns in an expedient manner. If there we more people like Barbara ** in the world of ADT customer relations every other company would be only working for 2nd best. Her talent should be lauded and definitely a trainer to junior and senior staff. Thanks Barbara from Jacksonville and may God bless you abundantly for your talents.

I'm a new customer but so far the service seems to be reliable, people are friendly, courteous and helpful. They appear to want what's best for their customer and seems eager to explain their product as well as sell their products. I would definite recommend them to someone else who is looking to invest in an security system.

The guys who did install were awesome, very knowledgeable on equipment and did their best to solve and answer all my questions and concerns. On the customer support end, they told me I'd get X amount of dollars worth in equipment credit, and when the installers showed up they only knew about an amount much less. That issue was resolved with free equipment. Also customer support told me my bill each month would be 27.99. It is 52.99. They failed to mention 27.99 a month was only if it was connected to a phone line which I made clear that I do not have an active one. But yet they still continued to tell me my bill would be 27.99 until after signing the 3 year contract.

Despite my best proactive effort to fully understand the installation charges and equipment charges (TALKING TO INSTALLERS SUPERVISOR TWICE BEFORE ANY WORK STARTED) it was not until 5 holes were drilled into my living room wall (wallpaper) as well as a hole thru a paneled garage wall did I learn that the "additional equipment" (video cameras) that was just added to my security package (by the supervisor) - as a competitive incentive to use ADT - was not "IN ADDITION TO" the initial equipment ordered. Instead, the installer was told that the video equipment was to be "IN PLACE OF" the motion sensors. This "substitution" was not discussed or disclosed to me in my conversation with the supervisor... had it been I would not have let the installer begin the installation.

ADT's social media team helped me get this issue fixed within 2 days after I posted here. This time the technician arrived at my place on time and drove to different places to get the necessary parts. He spent quality time to fix and test it. Thanks for all your help!

Mr. Tom ** was our Field Tech today and I would like to start off by saying he deserves a raise. He was extremely knowledgeable, hardworking and respectful. He explained things in very simple terms and made sure that everyone that needed to know what was going on had a grasp on things before he departed. Very helpful man and well mannered. 5 stars in my book. Thanks Tom. Keep up the hard work!

Service by Jimmy my installer was excellent and he was quite knowledgeable about the product offerings available. The only disappointing part of my appointment was realizing that the reps who I spoke with to initially set up the appointment stated my rate would be $27.99 a month for the cellular option which turned out to be untrue as Jimmy reviewed the final details of my service during my appointment. It would be nice to receive consistent information through the process as I spoke with a representative and a manager during my initial call in, and then had to call back to confirm I was ready to proceed with ADT as a service provider where again the $27.99 was confirmed.

Steve, the technician who came out, was very helpful in explaining all the details of the plan and recommending what would fit best for my situation. He answered all my questions and made it clear. The system is easy to use and I feel greatly relieved with it. I also like that the smoke and carbon monoxide feature is connected to the fire station, so while I'm away, I won't come home to a disaster.

My husband and I decided to use ADT for our first home. We received an advertisement and went from there. We paid $105.68 for the initial contract before we even closed on our house. The "free equipment" that was advertised is NOT free at all. We have 8 windows, 2 sliding glass doors sensors. We have one panel, one wireless remote control, 3 fire alarms, and 2 carbon monoxide devices and we have to pay $1,666.32 for this. The advertisement says "Free 15 Pre-wired doors or window sensors." Amber just told us that was if we had moved into a home that already had ADT set-up. The advertisement's fine print does not say this at all. Between monthly bills and equipment, we have paid $1,192.51 and we haven't been in our home a month. We were told we had 90 days to terminate our service if we were not satisfied! Wrong! We were just informed that we would have to pay $1,315.47 to break our contract. Beware of ADT!!!

The tech was very family friendly and answered all of our questions. He demonstrated all of the features and told us about all of the upgrade features we could consider. We feel more secure already and look forward to many years of use.

It took over 30 days to get a quote from the person we met at our new house for a security system. We gave him the plans, followed up with him on a weekly basis and NEVER heard back from him. Emailed him, no response. Called ADT separately and they said they would send him a message. Finally I got connected with his boss who did get me a quote. Now that we’re in the installation process the guy is still MIA, he called me the other day and then asked who I was... who does that??? Today our contractor noticed our large door was not wired... has been the absolute worst experience.

ADT and ADT Security LLC - Gaithersburg, MD: Horrible - I had a broken ankle so I could not see what "Caleb" from ADT was doing. Every door/window was done VERY SLOPPY. Did not clean latex from the old security system. Did not take all old security sensors off. Put new sensors wherever was the least amount of work for him - no matter how it looks. Sensors on windows are not all put in correct place and go off during thunderstorms. ADT completely ignores our complaints. If you want your windows and doors to look as horrible as ours, then go with ADT. Please see pictures below if you want ADT to make your home look like this.

Stay away from this company. They don’t care at all about their customers satisfaction. We haven't even had them for a month and the alarm has yet to work a single day this month. This company is a joke. Their equipment isn't set up correctly and we have had 4 techs come out to try and repair it. They charged us for equipment that wasn't used and refuse to remove the charges. I am trying to get out of this contract within my trial period but if all else fails I will be opening a class action case against this company. They disgust me the way they handle situations and I won’t let that happen to me. If I can say one thing is for your own good don’t ever consider using this company. You will be nothing but disappointed. I honestly find it hard to believe that any of the reviews on here are legitimate. Google the company's reviews and you will see the truth everyone has given them a one star review.

My house was broken into and many personal belongings stolen. The ADT alarm was set and failed on multiple levels. We paid extra for window sensors that were supposed to detect breaking glass. The window with one of these sensors, was broken, shattered and was the entry way for the intruder. The sensor failed. Then we have two motion detectors (one upstairs and one downstairs), the intruder walked right past both of these sensors and neither of the sensors detected the movement. Third, we paid additional for two cameras (one upstairs and one downstairs). These cameras failed to record the intruder. The alarm system showed the camera detected movement but the installer never completed the set up of the cameras.

I've had ADT services for 10 years at 2 locations. I absolutely love ADT Pulse System & Motion Cameras. I called & talked to sales at ADT & ordered additional ADT Pulse Motion cameras. However, 8/31/18, installer highly recommended Hikvision cameras so I took his word for it & agreed to Hikvision cameras rather than ADT Pulse cameras. WHAT A MISTAKE! Hikvision App sent me constant notifications of motion alarm with video, but motion could not be seen in the video clip. For example on 9/2/2018 from 5:08 am - 8:45 am, my iPhone received 83 Motion Alarm Notifications & this was constant until I deleted App on 9/2/18. My iPhone battery was drained continuously.

Installation techs were courteous, professional, informative and thorough. Since I had a similar system several years ago, there was minimal instruction/OJT needed to bring me up to speed on system usage.

I had been an ADT customer for 5 years prior to the situation encountered in 2017. I moved in 2017 from one rental property to another and thought I was just transferring my service from that location to the new one. Little did I know, it renewed my contract for 3 years (this was not verbally communicated or told to me by phone or the technician who came to my home). Unfortunately, because of a situation with the new house (something out of my control) I had to move out, and where I moved - I could not carry the alarm service with me.

In regards to previous installation and customer service. I have had my system about 8 years. The last couple of years there has been a problem and my bill kept going up and up even though newer systems are $25. I called to cancel and was promised an upgrade, a discount and a light plug in... The technician (who was wonderful- Not complaining about him) came today with no instructions on why he was servicing my house. Of course everything I was told was not accurate. (All the hardware that needed to be changed.) It turns out that the technician who installed in 8 years ago didn't finish installing the wires! The technician had to contact a co-worker to get parts and in the end was able to complete everything but the plug in... Now trying to chat with ADT about that. I get the runaround.

We have had ADT for at least 18 years. The reps have called when the alarm has gone off. Every time we have called them for an update with our system or anything else, they have been fine. The techs we got have also been fine and they have been professional. We have been very happy with ADT. The features meet our needs, too. I'd recommend them.

We received the promotional flyer in the mail offering a system that is $27.99. I called to ask about this offer and I was asked about what else I was important to me in a security system. The person on the phone let me know that I would be able to get a security system with 15 door/window sensors, a camera, keypad, remote, upgraded to the package that has the Pulse App plus $600 more in whatever equipment we needed and it included a $100 Visa gift card. I told them I do not want to pay more than the $27.99 in the promotion. They said it would not be more than $27.99. I again repeated myself and they assured me it would not be more than that promotional price.

After an attempted break in in early Jul I contacted ADT (had existing system that worked fine) and had Pulse added. It failed and tech was called. Failed again and again and again. Yes 4 times techs were sent and the issue was not corrected. I wanted to be released from the contract and to make a long story short still have not gotten my money back. Their social media person is still making me wait until 5 Sep to prove a point.

Abraham was on time and very efficient and helpful. He removed equipment from the previous system and installed the new equipment with no blemishes or marks anywhere in the home. He was friendly and provided excellent service all around and the service is working perfectly.

My interaction with the people from ADT has always been good. They were always very cordial and did the best job possible to answer my questions. Their installation team also does a good job. They have always speedily taken care of whatever the problem is. Our package has good features. I have the breakage of windows and the alarm itself, which works perfectly. I have one camera, but it hadn't been tested and I don't know how well it works. Although it's on and it's at a place where we think we need it to be, nothing has happened there. When we call though, we look at it on our telephone and we see if there is activity around the house in that area.

The two gentlemen who came to my home were friendly and very efficient. I have nothing but a good report on those men. A YEAR AGO THIS IS WHAT HAPPENED!!! At to the service that I had with you a year ago under my husband's name... that is a whole other story. I was very disappointed in my service a year ago. I had all new windows and doors put in my home so I needed new sensors on sliding glass doors and on new crank out windows. Mind you my had my service with you faithfully for 5 years automatically debited from my checking account. So when I need this update, I was told it would cost me $1500.00. I said no way. The ADT customer service person informed me this is the way it would be. So, I discontinued my service for a year. If that had been handled as easily as this install has been handled then there would have been no lapse in my service with ADT. I am very satisfied with my service in 2018, but not in 2017!

The phone person that I initially spoke to was very courteous, helpful and patient. The installation fellas were very efficient. they explained everything thoroughly. We are senior citizens and the two young men who came to our house were wonderful. They helped us choose the best options for us.

I've had ADT for a long time and my experience with them has been fine. My system works. I have the yard signs and the signs up on my windows. I use the keypad and I usually set the alarm on my phone. I had the installers come out one time to put a new battery in. They changed it and they were very nice.

Updated on 08/25/2024: Resolved

I'm very surprised that after being told I'd get a call back in a couple hours with some options for appointment times, I called a day and a half later only to learn this takes more like 72 hours. So after my call on Monday morning, I call again Tuesday afternoon and am told to call back Thursday if I have not heard anything by then.

We had ADT for 5 years and were happy with the service they provided. But we lost our home to flooding after Hurricane Harvey. We called ADT to help us put in a temporary system while we rebuild the house. We had personal property stolen and gun shots fired at a burglar trying to break into houses in the neighborhood. Unfortunately the service did not function because there was no power to the house.

I have been a Customer since 4/18. I got 2 doorbell cameras and 2 outdoor cameras to be installed at an adjacent location at a later date. Since August 1, I’ve been given the runaround! This has been very disappointing to say the least!

The house was prewired for a different system, so some installers came and upgraded it. In this case, I’ve had ADT a couple of times, and they are really efficient. I had some wiring in a closet that they were working on and they actually improved the wiring of my stuff as well. They cleaned things up, so that was good too. I have the alarm and monitoring, motion detectors and glass break. My interactions with the reps have been great and really pleasant as well. ADT's service is good and I’m very satisfied with it.

ADT has been very responsive. Their techs who came to our home were good. One of the alarm boxes that they put by the window recently went bad, the siren kept going on and off, and I had to call them to come out and replace that. They had a quick response time. I have been with them for 20 years and the service has been good. I have been satisfied.

I contacted a security service and they have ADT. They provided ADT for me and I’m fine with the features of the system. Plus, I've had good customer service from the ADT reps.

Had ADT PULSE system installed. The technician was great. Explained everything in detail. I now have protection on all of my windows and doors. This much more protection than my old system and very user friendly. The camera is very good. I may want to get another camera later. I wish they had outdoor camera system. So far I'm happy.

We had a good experience with ADT. Installation was easy. We feel safe in our new home now from crime and fire, both! Thank you, thank you, thank you! I would highly recommend ADT for all your home security needs.

An ADT system was already installed in the home when I moved in. I have the keypad and I'm very satisfied with the service. I also had ADT in my house across town for years.

It took 6 phone calls at 2 months to get my paperwork for the $100 Visa card. No one would send the paperwork. Service call 4 calls still not resolved. I had ADT in my restaurant for over 15 years. Never a problem. Things have certainly changed.

Deceptive practices from the beginning. Do not do business with ADT. After receiving a pamphlet in the mail saying 19.99$ for the first 12 months, and regular price thereafter for two more years I called ADT sales department. After a tedious questioning - on my part - I was transferred to the manager who assured me that I would get the 19.99$ a month for the first 12 months, then 38.99$ plus tax for the next two year, a 99$ installation fee with a 100$ gift card. The manager was pressuring to have a technician come the next for installation. I told him that I just wanted to have someone do an estimate of what could be done and at what price before I'd commit to anything in a contract. Then after the evaluation and agreed upon details of a contract I would have ADT install their equipment and start their service at the end of the month. The manager agreed.

We are on our third summer with ADT and we have the basic features. We also have the online access. During the installation, something didn’t work right, but they figured it out. We also had a few repairs at the beginning and that was handled well. If the system goes offline, we have to literally be on site to fix it, which can be a problem because we’re not here in the winter. So, we have to come down. It’s too bad that there is no way to remotely access the system when it needs to be reset. But other than that, ADT's service is fine.

Was expecting to have a system installed for the advertised price of $27.99 a month. Beware, read the very fine print. If you don’t have an old fashioned landline, we were told our bill would be 52.99 a month for a wireless system. This was the last sales pitch. After a full house walk around, discussing equipment, and explaining we actually don’t get what we thought according to mailer. It was a sales pitch from the beginning, they just want to get in the house. Our recommended system was going to cost over $1200.00. The last straw was the technician, who was a good person, got his manager on the phone to persuade us to buy the system, which we declined. Bottom line, read the fine print, you won’t get the advertised price if you don’t have a landline, which 95% of households don’t. They might have a good product, I got turned off by the twists and turns of never ending costs. IMHO.

I used to be an alarm installer/inspector and when that business closed, I heard about ADT but never thought about it. About three years ago, we've been having a lot of break-ins around here and I told my wife it was time that we put an alarm system in. I called up ADT and they came over. I was getting ads or cards in the mail saying, "Install this. Get this for this. Your panel is free," and any additional, so we added a lot more than what they offered. We needed all our windows and doors done except just a few, so we did the whole ball of wax and was done with it.

If you are considering ADT, I suggest you contact them. I've been an ADT customer for over 5 years now and everything’s been good. The features included in their service are good and safe. While I haven't had any interactions with the customer service lately, they were good when I had any questions. The interactions I’ve had with the technicians been all good too.

The technician/salesman was right on time and very efficient. He had all of his information and products available. He was not high pressure for purchasing but really showed me the options available and the benefits of each of the items.

My system has been broken for almost three months. Every time I called to get the system fixed, they leave me on hold for 3 hours and nothing gets done. I just said screw it and used gorilla glue to fix everything. ADT has the most unprofessional staff ever. They do nothing to help your situation they just want money for subpar service. My alarm has went off numerous times and all I get was a stupid email. No calls, no police, nothing. My dashboard was blank for a week as well. Nobody has ever come to fix anything. My appointments keep getting "cancelled". Don't use them. You are better off buying RING or any other WiFi security system.

We've had ADT since ’96 and we've stayed with them for their price plus their reputation. The service features we have are for burglary and our experience with the customer service representatives have been very positive. They have always been able to solve the problem very quickly if there was one.

My son is with ADT and I heard good things about it from him. The time on my alarm is not correct and I haven't called them about it. But the alarm works good even though I had to get used to it. The rep was real nice and he explained everything to me. Also, the installer showed me how to use the alarm.

Set up service, soonest they could, which was 3 days after consultation. Fine. Tech came and installed, fine. Not even 24 hours after installation my panel says AC power loss. They troubleshooter me for an hour with no result. Then was told someone would call back for an appt. No callback. Next day I call, no callback until evening. Guess what? Set for 4 days later!! My alarm is dead now, it was running off the backup battery and that’s what they were troubleshooting me for, really? Now I’m out those days I paid and unprotected! Thanks ADT. If I could cancel I would but now I’m stuck! I will never do business with them again after my contract is over. Can’t wait to see what the tech says when he gets here in 3 days!!!

I was promised $27.99 special through sales and an extra free camera but when the company came out the package almost doubled. The supervisor was called to my home after I wanted to cancel and he pressured us to pay an extra $20 month. The installation tech was very nice. My family stuck with our cable provider security system instead of ADT.

I've been with ADT for 20 years. It started out as Brinks and they took over. I like the convenience they provide, and it works. We have the motion detectors and the sensors on the doors. I was also very pleased with their reps when I spoke with them. Everything went well with the installation too. We just had a battery replaced just recently and that went smoothly.

The ADT sales representative was very good. I got the package that included the alarm and fire. During the installation, my wife was there. However, I should have been there as well to tell the crew how I would have liked them to install the system as the job looked like it was done too fast. Still, the system is exactly what I wanted and it works. ADT monitors my house and I'm secure.

I want to expose ADT as being a complete shame and potentially dangerous for all home customers using a landline phone. ADT is a complete and utter sham. They don’t care about you. I’ve been a customer for over 10 years and found out by accident that my system was not being monitored for a period of over a year. Nobody from ADT every knew or cared to contact me. I became aware of a problem when discovered that there was a technical issue by accident – after setting off false-alarms, I started calling technical support and troubleshooting. Only by my own actions, not ADT I determined that my system was not being monitored.

The ADT reps and techs have always been good, and the device has always worked. However, we have issues with the alarm here and there, but their response has always been prompt. We have been customers since 2000, and I would recommend them.

I have been with ADT close to 20 years already. I have a pretty extensive set-up here at the house. I have motion detectors, and I have cameras. My door is controlled by ADT, and I can control my thermostat by ADT, too. So, I have a lot of monitoring service, and I'm pretty satisfied. They take care of it pretty quickly. The installers were very professional as well. I’ve had them out here several times installing things. They do a good job and they’re very professional in the way they conduct their business and do the job. I would recommend them.

I liked the James Bond features of ADT's service package and at the time that I signed up with them, they were the only thing out there. I also didn't like their sales marketing plan and their guy was full of it. Even though I told him I wanted a trail basis, he kinda entrapped me into a two-year contract, which I was stuck with. Other than that, everything was standard during the installation and preventative maintenance. They have been professional and they're easy to get in contact with. Now, the variety and the different flavors of home security devices are saturated in the market, but going through the changes of switching to another is almost a bit of a hassle after being married for so long with ADT. So, I stayed with them. They’re a great alarm company.

We had an attempted break-in at our place, so I figured I had to do something and we started being a customer of ADT. The reps explained everything about the security system and showed us how to operate it, and the interactions that we had during the installation were good. We're more comfortable now that the security system can arm us when we’re not here and that if intruders are gonna get in, they’re gonna have to come in through the chimney. We’re satisfied with everything, so it worked out. I would tell my friends to look into ADT if they're considering getting a security provider.

Warning!!! Do not get this system. They have a new panel out, which already is failing. There are so many other companies that are more professional. The retention team will say anything to make you stay, or hope that you call back. The sales teams lies about their product. The billing and tech support don't know what they are doing, and constantly transfer you. This is a US based company, it was bought out by an American. (Google it, you will find out!) The bottom line > this is the worst customer service ever.

ADT is excellent and everything is working great. We've recently added the ability to turn the alarm on and off with our phone and that's been a welcome edition. We just installed some new windows in our house and I probably need to order a few more contacts to put on those windows.

The Tech was professional and polite. He explained everything good, tested the system and perform a walk around survey inside and outside of the property for protection of our home and gave us the option of what was important to install.

I've had ADT for all these years and I feel good about them. I like everything about it and I'm satisfied with what I have. Whenever I call them for something or need them to come out here, they're right on time. I always recommend it.

Jose answered all my questions I had. As new homeowners we didn't know anything about protecting our new home. Jose informed us on everything we got and explained how to use as well. I love when people love what they do and are there to help.

I had no idea what ADT was supposed to offer until the techs took time and explained everything I needed to know. They were very patient and through and made sure everything worked and we understood everything. Although I had to reconsider about the equipments that I had agreed to pay for them. They were a bit pricey but the customer service gave me a good deal on them so I decided to keep them.

I’ve had the ADT system for 18 years and I was satisfied with the way the installer set things up for me so I just maintained it. The system works and the quality seems to be good. I’ve managed to trip with myself inadvertently and if I was slow getting to it, people have called and they have been good. The service that I’ve required has been fine as well. I’m sorry that ADT raises the rates from time to time but that’s normal. Nonetheless, I’ve recommended ADT to people in the past.

I responded to a direct mailer with ADT name and pictures all over it for a new ADT security system. I've had the system for 6 weeks. In that time I've had 1 false alarm and now the system hasn't worked in 10 days. When the system stopped working (as evident by the illuminated triangle on the keypad) I called the 1-800 number on the Keypad and they agreed they couldn't contact the system. They contacted the local repair people and scheduled a time four days later for the repair. I would have to take half a day at work but I needed the system to be working so I agreed. They never showed up or called.

Purchased a home June 2017, in July 2017 I was contacted by the previous owner that ADT called them and will be charging them for “my services”. I did not have an account or prior services with ADT so I called to find out what was going on and a rep was scheduled to come out and go over the system and activate it. The rep again informed me the previous owner is right and I own the system so I have to either purchase it from ADT or activate it because it came with the house that I purchased even though I stated this was never discussed with my real estate agent nor at closing but he insisted I bought a house with he ADT system and I have to either purchase all of it or activate it for the last year of the contract the previous owner had left.

We live in a very secluded area and we got ADT for the safety of it. We got everything they offer and it works outstandingly. Their reps are very professional and they know what they're doing. A couple of sensors have gone bad, but they come and replace them and we've never had any trouble. We've already suggested people to use this.

Kamel, was an absolute joy to work with. She has full knowledge of the ADT product line and the expertise to install the equipment the same way she described it. She worked tirelessly with me to ensure that I was utilizing the ADT product properly at a cost I could afford. She was more concerned about me and my household then clocking out and getting home, even though she an exam the next day. After she left our house, my wife and I were sure we had made the right decision to choose ADT for our alarm company.

We had Brinks to start with and then it changed to something else, then it changed to something else, then it changed to ADT. We've had security system for years. We moved from Duncanville over to here in about 2003 and we had a security system before we moved over in Duncanville. So, it's just something that we have had. I retired in 1990 and we did a lot of travelling, so we put a security system in because we were gonna be gone so much and that was the beginning of it. In case something goes wrong in our house, we get a call to the police department. So far, the service works. I'm happy and satisfied with ADT. I wouldn't change to another carrier unless they offer me a whole lot better price.

We had other services before and then we switched to ADT at some point in the past few years and we just have a basic security system. I'm perfectly happy with ADT right now. We had one situation where our alarm went off accidentally and we weren't home. We found out about it when our emergency contact person notified us that they had been called because we weren't reachable for some reason. So, being able to get text messages instead of only phone calls would be a useful additional service. Things worked out in that one instance although we did have to go back home and reset the alarm. I would recommend ADT. It's a good service and it definitely does everything we need it to do.

We had ADT a long time ago then it was switched out to another company but then we decide to go back to it. The other company was from out of town and most of the time when I called them, I couldn't get them to do anything. So I decided it was time to make another change. ADT knew the same system that was in. They just changed the panel and everything else remained the same. When it was first put in, everything was nice. But they made one mistake. They forgot to put the password in and the next morning when I opened the door, the alarm went off all of a sudden. We couldn’t cut it off because they didn’t have the right password in. But we got that straightened out. The system has been okay ever since then and I feel good about it.

I called ADT, told them from the start that I did not have a landline. They lied throughout the whole process about the pricing and increased the pricing cost from $30 to $80/month. Never get service from a company that puts you on hold for two hours and lies about prices.

They misleading us. They are very dishonest and their service is really awful. They were supposed to install everything with monthly charge of $27.99. That was our agreement and couple of guys of ADT confirmed by phone. The installer came here then sent me an email that shows about $57 per month with initial on the page. That is a fraud! I did my initial on a page with some information other than the price. So, I canceled within 3 days period. But they said that they will send a guy to downgrade it to $27.99. I agreed. The guy was supposed to show up at 3 PM. It is 4:10 but nobody showed up! Then I called to see what happened. The customer service said we have to postpone it. I called and asked. Nobody called me about the postponement.

After buying a house I decided to have an alarm system and went with ADT. They may be ok in what they do but I didn't use my alarm much because the disabling sound would wake up everyone in the house at 5:30 AM when I leave the house. I called them to get rid of the loud/annoying sound but they were unable to do it. Now I have sold my house but am stuck with a 3 year contract and have to pay a penalty. Their 3-year contracts are nonsensical and don't have any clause for unanticipated circumstances like losing or selling a house. In my opinion it is a scam and no one should sign a 3-year contract. In summary, choosing ADT was a mistake and I will never do it again.

When we first built our home, we had Brinks for 14 years. And then ADT took over. We have a basic package and when we accidentally set off the alarm, their reps would always call, and so our experience with them has been fine. One time, our battery went low and my husband inquired about it. It was so expensive that we were able to find our own battery. Another time when we got hit with a tornado and our back door was damaged, and in the process of repairing it, the connection sensor broke. It was so outrageous for ADT to come out and fix it that we found the part and did it ourselves. So far, ADT has always been there when there's been a problem.

I had to call ADT to see how to change the battery and initially, they changed it for me. But for the second time a few years later, they said that they no longer do that. But aside from that, the service has been very good and I would recommend them.

Ever try and talk to these folks. I'm on minute 42 so far so I thought I had time to write a review! Ultimately, anything to do with rates go to the cancellation department. The game plan, it seems, is to wear you out like a used car salesperson until you simply give up! Almost worked. Horrible company to do business with.

Good Experience. This is the most trusted security company from what I know. Starting with the sales representative, who made it very easy for us to understand and decide to secure our home and family and the technician Irving explained everything thoroughly to make the process easier.

I was completely satisfied with my selection/review experience as well as the installation. The installers were very professional and knowledgeable and courteous. I would recommend ADT based on my friend's experience and my own installation and activation experience. I feel completely safe and secure. I will be living alone soon, and ADT has given me confidence and security.

I just have the simple features of ADT, just the cameras, and it's been really great to know that I have it. The sales rep was great and the installers did good. ADT would usually call when the alarm went off. One time, I opened the door and the system accidentally tripped but I made it to the alarm system and cut it off. I called them and the rep said that I had a few seconds and they knew it was a false alarm. They were nice. I've had ADT for a year now and so far, I'm very satisfied with their service.

I should start with the fact I had been with ADT for 28 years!!! I called recently to upgrade. I waited a week. Nobody returned my call. I thought well if they can not return my call for an upgrade how are they monitoring. I decided to seek other companies. I found one, had it installed and ADT was offline without a call from them to see what was going on or the police called. I called after all was done to cancel them. They were rude and told me I would owe $700.00 which I was shocked but that was not the best of it. I told them to send me the bill and hung up.

The technicians were very professional. I was confused by the promotional flyer I received in the mail with an offer. Found out that was not for a wireless setup. We think the setup will meet our needs and all interactions have been good. Do have one minor issue which is scheduled to be taken care of tomorrow.

I've had ADT for 12 years now. I have a regular service and cameras, which took the installers two days to do. The price keeps going up but the service has been fine and the system is working fine as well.

I had basic monitoring from ADT for 4 years. Due to evidence of tampering around my mailbox I decided to add cameras. At first I went with another recommended system which was installed. I called ADT to cancel their loyalty department told me that they had the same system and since I was a long-term customer they could give me a better equipment price. I was within my 3 day grace period with the new company. I upgraded to ADT pulse. The first thing I noticed was I needed to sign another 3 year contract, on the contract the new equipment cost that I paid for was listed as an installation fee. I stupidly signed before reading. I didn't get too upset because I didn't think it would be an issue.

Very pleased with the technician and the installation and activation experience. I would recommend ADT to a family member or friend. The security package fits my needs and, one that I can afford. I'm a pleased customer. I got a Visa gift card for getting ADT and free customer service for my system.

This is my Part 2 review. I have had a constant battle with The Defenders, which is an "authorized" Dealer of ADT. What I realized a long time ago, and then again this morning is that ADT has absolutely no control over the "Authorized" Dealer regarding false advertising, fraudulent activity, and the most ridiculous customer service that I have ever been a part of.

The system never worked properly, continuously malfunctioning. ADT would require me to miss a day of work to send a technician, but who can keep doing that? The cold blooded customer service was of no use, rigid rules and a contract, the customer service would gleefully remind me that they had me for 2 years at over $50 a month, regardless if the system worked. When I tried to cancel after 2 years, they managed to tack on an additional month of payment, because I did not know my secret word anymore, having given up on the service years earlier. Took me around 2 hours of phone time to finally get it cancelled after they mailed me my secret word, but the cancellation date was not from when I first starting trying to cancel, nope, they said they would have to charge me another month because they only recognized the request once they hear the magic word. Disgusting scum.

ADT is very professional and dependable. I’ve been a member for years and they assist on maintenance issues very well. It is a very good home security service.

You get sucked in because after to talk to someone they only tell you it's a 99 dollar installation fee plus a monthly charge. But when they're installing it you are buying every little piece of equipment that is so overpriced. It isn't funny. Then there's a 2 year contract. They really took advantage of my dad who is legally blind and try to make you feel like you need things you don't. Plus he was told there would be a camera and there wasn't unless you paid for them and then double your monthly fee. Damn. Either way you look at it you're getting ROBBED!!!

RICK was excellent, kind, and patient with me. He explained everything in detail and helped me fully understand the alarm system before leaving. PLEASE GIVE HIM A PAY INCREASE! Thank you for sending out someone who understands the value of excellent customer service.

I had Brinks as my security system provider before and that was converted to ADT. So far, my experience with ADT and my interaction with their sales reps have been fine. The reps have been very professional. The original equipment that I had in my service package was provided by Brinks, then ADT upgraded everything I had. The quality of the equipment is good and I like the cameras. I live alone for three months of the year when my daughter is traveling, so I have cameras indoors and outdoors and I can access them from my phone. I've had great success with ADT and I would recommend them.

ADT is a good company. I enjoy it because the fee is good and comparable. I had it in another house in the area and I transferred it over to the house in ’07. ADT’s smart features are not hard to work with. Whenever I dealt with ADT people, they were very professional. I called them when I needed to know how to do something and they explained it to me. There was one time that I called them on the telephone to let them know that I was gonna have some lights done on my house. They thanked me and they were happy that I let them know about it. They also listen to what I am asking them. Their people are very helpful, knowledgeable and very courteous to me.

I was with Brinks and ADT bought 'em out three years ago. So far, the service is good. I'm satisfied.

The technician who installed the security system at my house was awesome. He spent 5+ hours to do the installation. He was customer-focus, attention to detail. He provided us with options and chose the best for our benefit. He was great!

I was with another security company and I was not satisfied with the way they were handling business. One of ADT's salesmen stopped in and showed me the plan, and I liked it. I got the package that includes the keypad with the cameras and, so far, I'm satisfied with the service. The only problem that I have sometimes is that the system goes off in the middle of the night, but ADT said that, when they're working on the tower, if it's something dealing with telephone line and bad weather, it'll go off. The problem hasn't been too bad though. ADT's customer service people also take care of me whenever I call and they've been very supportive. I was very pleased with the team that got my equipment set up as well. ADT has an excellent alarm system and I sleep at night comfortable knowing I have that. They provide good deals too.

Our ADT system has been working well for us. Within the past 8 months, we have had a repair man out who was able to solve all the problems we had with it. Currently, I'm satisfied with the way our system is.

I purchased a new home that had ADT installed but I never activated the account. Recently we started experiencing a very loud alarm that would go off in the middle of the night for no apparent reason. One day I came home to the alarm ringing nonstop. I contacted ADT and they said I they were unable to send a technician because the system was not activated. They asked if I was interested in activating the system and gave me a affordable deal. They scheduled an activation day for the next day an also charge a one time fee to activate. Upon completion of our call they transferred me to their support department. We went through some troubleshooting but nothing worked. When I asked if they could send a technician they said my account was not active and there were unable therefore they couldn’t send anyone.

I am still waiting to be contacted back by ADT a month after asking to have my contract cancelled. I've left numerous messages, did the online text communication, which is a big waste of time, text messaged the rep, left voice mails for his manager, called the 800 #. Nothing. I signed the contract and gave the required fees with the rep, Ramon, at the end of May. The tech came and tore out the equipment that had previously been installed by another company and installed ADT equipment. After he left I realized that it was a really terrible installation, wires hanging everywhere, equipment dangling, rather than securely attached to the wall, he even damaged the electrical outlet, my carpet, and the closet door will now not close properly.

The features on my ADT package are great. We have the basic security system which is fine. We recently had to call to get a disconnect on one of our monitors and that went good. Overall, ADT is reliable and people there are responsive to your questions or problems.

When the sales sold me the service, he didn't mention that I was on a 3 years contract. At the time I subscribed the service I already know I was leaving the country. If I was aware of that, I would have never signed the contract. But when I tried to cancel the service, all the customer service people told me about the 3 years contract and some of them were very rude.

Being disabled and living out in the country. My wife and I feel comfortable in knowing that ADT is always available should we ever need them. When we travel knowing that they are watching out for our best interest it make my family feel safe and secure.

I have an ADT alarm system in my home for a lot of years. I just upgraded it to a newer model a few months ago and I’m very satisfied with the service. The sales rep was informative. He addressed any questions I had and explained how things operated. He was on key. Then the installer was in and out promptly so I was also happy with that. I’m pleased with the system as well.

ADT was the first system we had and I had no problem with it, except for about a year later. Then Honeywell came out and they replaced the ADT system with the Honeywell system. Then we got bounced back and forth through different systems, so when I moved here in March, I went back to ADT. The indoor and outdoor cameras are all great. My experiences with the reps have all been positive, including the guys that came out, set the system up and showed me how to operate it using my phone.

Had such a great install and Chester is a great tech! He is friendly and very thorough with his customers. Chester wasn't even there for 3 hours and our home is protected, my grandmother is very happy and feels better now that it is in place.

I've been with ADT for about 10 years and the service I've gotten from the representatives has been okay. The technicians were all okay too.

The install crew was very knowledgeable and did a thorough survey of the house and told us exactly what would fit our needs best based on the house and our specific needs. They did not oversell us equipment and were very polite. The install was quick with no issues. I would recommend ADT to anyone especially the install crew that came to our house. IF ADT IS LISTENING... GIVE THOSE GUYS A RAISE!!!

When we first got our system, it was under Brinks. Then ADT purchased Brinks. We let it go like that 'cause we already had everything installed. We have the keypad right inside the door and we've had a couple of calls with the alarms going off, but that's always been taken care of right away. Whoever calls, we answer it and we have to tell 'em the password and if we're home or just left home or whatever that had make it go off. And they've sent the police here a couple of times. The technicians have always been really nice. We've had the battery replaced a couple of times and they came in and got the job done. We're very satisfied with the service.

I've been with ADT for 20 years now and I'm happy with what I got in my system. I went wireless and got the fire alarm, and ADT has treated me fairly. They are very prompt. If I need them, they make time and they come. When I call the customer service, they send somebody out to Tallahassee. The technicians have been prompt, friendly, courteous and knowledgeable. The two I've met have been wonderful.

We've been using ADT for a long time and it's good. Our experience with their representatives have also been good. We had the initial and they put it in. Somebody also came to the door recently but they were offering stuff to new customers.

About 15 years ago, there was a system I used but it wasn't working right 'cause there was one of those wires in every window. I decided to look into ADT, and I got their product, and I've been happy with it. Every interaction I had with them has been fine as well. The only problem was that the screen on the keyboard didn't tell me anything about the batteries having a problem or the motion detector needing one battery. It just kept telling me that there must've been a power break, which I knew wasn't. But when I did call them, I was happy with them going through it. I was standing by the keyboard and they were showing me what to do. It worked out very well with ADT and I'm glad that we got them.

ADT reps were going around new houses to get business. The guy was fine. He came in, talked and we decided to go forward. The installation was fine and the work was great.

I've got ADT in 2009 because one of my neighbors' house got broken into and so far their service has been excellent. I counted on my street before I did the arm response and at least more than half of the people have ADT. I'm very demanding and whatever I need, they do an excellent job. I'm given a little discount and I pay on an annual basis. If I have a problem with the price, I talk to them about that and everyone that I have spoken with has helped me and gave me whatever is needed. Just recently I got ADT again for the armed response because people are breaking into homes again. I also had another sensor added and I got somebody out right away. Their reps explained everything to me so I was very pleased. Everyone that I talked to, from the armed response to the regular monitoring, has been the best. It's been sweet.

I usually don’t write reviews but I had to share my horrible experience so that no one else go through what my fiancé and I did. I had the WORST costumer service help from ADT. Apparently when you first sign a contract, the first 3 months is with another vendor company called Defenders Protector Home, which we weren’t even told about it until I noticed that they were charging me twice than what I signed up for and called them up to find out what happened. They messed up my contract and was charging me triple on the second month and then twice on the third month.

Having ADT has been great. However, I've been having a little problem with the system. I live by myself and I put motion off so the system won't go off while I'm moving around. Still, it would go off sometimes even though I've set it. Other than that, I would still recommend this company to a lot of people.

I have always had favorable outcomes with ADT. I thank you for all you do. You have always been attentive and show much attention to detail of our needs. Keep doing what you do. I will recommend you to others.

My son wasn't going to leave me here by myself without a security system put in so he got one from ADT. I like it and I feel safer with it. I live eight feet up in the air. If someone cracks my door, the system will let me know that somebody's at my door. I got the motion sensor too and if I walk in a certain area, it's gonna yell again and the alert goes to the police department after a little while. Also, the reps were very nice and polite on the phone. They don't let the alert go right into the sheriff's department right off the bat, they monitor and they'll call me. One rep has even helped me out when I first got it because I was forever forgetting it. I got a phone call both on my cellphone or home phone and the rep asked me if I was okay and was everything all right. Get ADT, especially if you're by yourself.

My son had ADT in San Antonio years ago, and then when I moved in with my new wife, we decided to get it. Our contract has the doors and windows alarm plus the main unit, and the equipment has been working fine. So far, we're very happy with their service. I'm online with them and I can test the system myself and I've had no trouble testing it or no trouble on the phone when I call them for whatever reason. Then when we've had new windows installed, Chris from the installation team came to the house and helped us transfer the alarm things over to the new windows. He was very good and ADT didn't charge me anything extra.

I called them on July 5, 2018 and requested that they cancel cause I no longer need it. I was advised that there is a 30 day cancellation notice. I said fine so the rep "Anita" indicated that they would put me in test mode since I would no longer be at the house. July 23, 2018 they took another payment $58.99; I figured they would because it is not 30 days yet. But I called them last night anyways and they indicated there is no reference of me requesting to cancel. They just have my system in test forever... WTF!!! Makes no sense. I told them to remove my account off the easy payment plan. She said she would and lo and behold I get an email indicating my easy pay is due to debit on August 15, 2018 and there is nothing I need to do at this time.

ADT is good. I got their basic package and everything was great. They've responded every time I had a problem. I just call their 800 number. The representatives are also professional, friendly and knowledgeable. They know what's going on. I had ADT change the product to a cellphone type and they did that. I had 'em come in and change all the batteries too. They had to order the batteries and stuff, so the installation is sometimes quick and sometimes, not.

When I first started with ADT, my nephew was selling them. I was originally in Midway, and when I moved, I got ADT down here and there was a man that came and sold me the service down here. I don’t have a lot of extras other than my security system but I’m happy with it. It makes me feel good to know that I can go to bed at night and not have to worry. Also, I love that I can set the mobile app or take it off when I’m not at home.

Installation was great, fast visit. Great information and a good deal but Bill from ADT was confusing and incorrect. Protect Your Home/Defenders straightened it out for me. Thanks. Not had to have a response yet. That's a good thing in my book.

What ADT needs to improve is how to receive the $100 incentive credit card.

I've had the ADT system since I moved in this house and it's a great company. The reps and the techs have been excellent. They've all been very professional, on time, clean and cautious. The alarm went off accidentally once, but I quickly let them know I did it so they didn't have to call. They also had to call one time because I didn’t let them know that it was me, and the response was surprisingly quick. They made me feel very proud of my decision to go and to stick with them. They also have a loyalty department, which is very important as they take into consideration retired persons like myself.

I have had ADT for over 15 years both at my business and home. I recently sold my home and wanted to cancel the service there. I have had nothing but problems with both sales staff being misleading and false promises and even worse than that the customer service is absolutely horrible. It took me over 45 minutes of being on hold to get to a cancellation dept. Then the rep was completely rude and would constantly talk over me. Finally, she proceeds to tell me that if I'm lucky it will take 30 days to process the cancellation and another 15 days to send a confirmation and I would still be billed for this.

The company, the product(s) and the installation technician are first class. Very happy with my overall experience so far. I would definitely recommend them as a security company for your home. Communications were also great and they were prompt and on time for installation.

I've been with ADT Security since 1996 and my system stopped working, I called ADT to get an updated system. Chris was my service tech. Today he called to let me know what time he would be arriving and he was on time. He was amazing. After he installed my new system he went over everything step by step. Before he left my home he made sure I knew how to operate my new system. He cleaned everything. I would recommend ADT Security to family and friend and CHRIS was awesome. Long time customer in Baltimore, MD.

We received ADT flyer in the mail, stated $19.99 monthly. Talked to Carl (**) and Jayme (**) on the phone, told us what to expect when the installer got here. Also about the $100 VISA card. Once the installer got here, of course, up sold the system. Told us what Carl and Jayme told us was not the truth, so who do we believe. The install took from 5:30 until 10:00 (too long). He told us to call ADT about the VISA card, then we were required to go the a website, print out form, mail it in along with $4.95 so it's not free like we were told. Today, Sunday, 7/22/18, the system is acting up but of course, Defenders, Inc. dba Protect Your Home is not open. They better hope nothing major happens with my home since I cannot alarm the system. Want the system removed, will not recommend ADT to no one, not even my worst enemy.

I have been with ADT since 2005 and so far, I'm satisfied with their home alarm service. It is easy, accessible, and if there's a problem, it's fixed. You feel safe when you're away and even when you're home. You know that the service is working. If anything happens, ADT is there.

I have cameras with ADT and everything’s good. Anytime there’s a problem, I just call them and they're professional and understanding to the customer. I’ve let the alarm go off when it shouldn’t, and they called me right away when my cousin or somebody else visited. They’ve been right on the spot. I love the Pulse and being able to carry my phone around. At anytime or anywhere, if I wanna see what’s going on at the house, I can push the button on my phone and there it is. The installers explained everything that was needed, what goes where and what this does.

First my appointment was missed due to the fact the person taking my call put it in wrong. Mistakes happen... Then my free install cost $252 and that was after an hour of haggling, I started off at around 6000 and was told it wasn't free after a hole was drilled in my wall. And my monthly 27 I was promised doubled. The tech was very nice and did good work but I feel very misled by ADT. The phone reps will tell you anything to make a sale. Don't believe them!!!

I was working nights and my wife was home alone, so I decided to get security about 20 years ago. I bought Brinks Security and then it changed to somebody else, and, finally, it ended up being acquired and ADT took over. I have an alarm and it has two doors and a sliding glass door included in the service package. I've had the same product for 25 years.

ADT's installation team went through everything. The gentleman who put our system in was very good. We've had our system for six years and it has been easy to use. Their team has been professional and helpful. Also, I love the smart features. I highly recommend this company.

My experience with ADT has been good. Every time I needed them or every time a false alarm went off, they called me up and explained what happened when we were testing the system. Now every time I had to call them, I got a quick response and they answer, and whatever the situation was was remedied right away. And since we've had ADT, we only had the technician come out twice. And we just had some new windows and a new door installed, and they came out to get the sensors in place and check out the system.

I called ADT and paid 100 dollars for the consult. They came out and had a big upsale. They wired the system into the wall. When it came to service it was over twice as much as I was quoted over 1600 dollars in equipment. The Technician was very informative negotiated and was helpful. But in the end I chose not to use their service.

I used ADT service for 3 years and had (3) false alarms which I had to pay police monitoring service every time. These false alarm had been within last 6 month of ADT service. Once I decided to change ADT service to other competitor because of price, quality of service and quality of customer service. I got a hard time to cancel my service. It tooked me more than 2 months to get out of service and received my refund back from last month service. Customer service for accounting is not polite and is not willing to help you at all. I talked to one of customer service on 7/6 and receive email for confirmation that I will received my refund back as this amount. During phone call, I should receive my refund back by 7/13.

ADT came and uninstalled my currently working Guardian system, then threw the sales pitch which was supposed to be $27.99 per month and in reality was $48.99 per month. So I abandoned the install and the installer couldn't reinstall the Guardian keypad. Wires left hanging everywhere and the equipment is very hot. ADT will not pay for the reinstall of the equipment and said they are not required to do so. Many phone calls and many lies from the top down. DO NOT USE THIS COMPANY!!!

We've had the home for 15 years and we've had ADT for the bulk of that. Our system is a bare-bones type. We have window contacts and the motion detector. When we screw up and thing goes off in the middle of the night, it's a matter of remembering our code but sometimes we don't remember it. The representatives are courteous and efficient though.

We rented a home that already had an ADT system installed and decided to give them a call to see if they would offer month to month since we were only going to be living at that address for 1 year. We were told not only by the online representative, but also the tech who came out and actually sold us on signing up, that there was no contract since we didn't need to install a new system. Fast forward a year, and in the process of moving. We are now being told that we are in a 3 year contract and would have to pay $959 to buy ourselves out of the contract. They only offered a new system for the house we are moving to, which would include more money and another 3 year contract. I wouldn't wish ADT on my worst enemy. Do not recommend them at all.

I received an ad from ADT security offering 850.00 worth of free equipment with the purchase of alarm monitoring service. The ad further states plus these free bonus offers too! Free 100.00 Visa card. Free 15 doors or windows sensors a 645.00 value, free remote control with panic button a 129.00 value, free digital camera when you upgrade to ADT pulse +video 229.00 value.

The installation was performed professionally and in a timely manner, the technician was well-mannered, professional and proficient at his job. Customer service was polite and professional as well and helped me as much as they possibly could on obtaining better deals. Would recommend.

About a year ago my alarm went off. I was told that I needed to change batteries for all the system because they would not know which one was out of battery. I was instructed how to disconnect the alarm because it would not stop beeping. After this a year has passed alarm was never connected and I get my bills every month, never was I called for a followup or to ask why my alarm was not connected again but bill would come for sure. When called to cancel service never a question on my unsatisfaction. If this company is giving a service of security I would at least expect a call on activating my alarm again before a year passed. Terrible service. Do not feel secure with ADT at all.

On April 23, I received a verbal quotation from an ADT sales representative, Mr. Francesco **, and subsequently received an email copy of the service contract. The quotation for installation in the service contract was $151.77 plus tax, which was higher than the verbal quotation of $134 plus tax given to me. I called and was told that I would be compensated by one month of service free of charge. Installation took place on May 1.

They are the most dishonest company I have ever dealt with, because everything they quoted me on the phone or on their advertisement ad were lie. They said all the control panel, sensors and remote and activation will be free but, when they came for $3000 for after I refused to pay they came down to $2000 then $1000. Then when I told them I cannot trust this company they agree to give me everything free. I refused to have them as my security company. Next day when I checked my American Express card there was two chargers for $107.06 and $52.99. After calling three times in two weeks period they never credited my account so I had to put stop payment to it. Don't take my word for it. Just set up an appointment. You will experience how dishonest and untrustworthy they are. Shame on them.

Do yourself a favor and stay away. ADT does not inform you that they are setting you up through a third party. I was planning to sell my home soon and asked about that before installing. I was told that As long as the new homeowner set up a system the services would just transfer with no penalties to me. However, when it came time for that their story changed. Apparently, ADT sells back your contract to SafeStreets when you cancel and SafeStreets is a shady company with nothing but bad reviews. They are trying to charge me 1000 dollars even though the new homeowner set up services.