ADT Reviews

I called in to get information about ADT Home Security. I did not want to rec'd an appointment as of yet, but sales convince me to talk to a team, that saves the call. After being advised I would get a $500 credit for more equipment, I was advised I need to pass credit check. Once that was done, I was told I need to give a credit card or debit card that will charge a $105 to get the tech out. Now, here where this is so wrong on so many levels, I asked about my credit run, will it be hard or soft, and advised me tech couldn't come out unless I gave it but didn't advised me my credit card would be needed or charge, and if I had known that I would not allow them to run my credit PERIOD, so wrong on so many levels to force customers into an appointment and credit check in order to get a tech out. This information should be told to all customers prior to doing anything PERIOD.

I live in Kinderhook, NY. I contacted ADT less than a week before my mother died; she was then living in Lakeland, FL. I explained I needed to get a home security system for her house until it sold in order to keep the home and contents safe as I live in NY. I was very clear that I could not sign a contract and that the service had to be month to month until the house sold, as I lived in NY. ADT readily agreed to this when I explained the circumstances. Then when her house sold 7 months later, they continued to charge my credit card even after I sent a fax ending the service. After multiple calls, they finally said they owed me back money. They never refunded the money. Then today, ADT credit department called, said I signed a 3 year contract, which makes no rational sense, and threatened to damage my almost perfect credit score at 845. They sent me a copy of the contract which had a forged signature as well as forged initials.

BE VERY careful. Without knowing it we got hooked into a three year obligation after having them forever. They gave us a camera and called it the PULSE system and when we moved across the country after two years, they told us it would cost us $662 to terminate our contract in a house we no longer owned. CRIMINALS!!

First week of September I call 1800 for ADT to ask the price to install a new and extra Keypad to my office. They gave me the price for $200 and when I said that I did not want they offered the same for $100. We make the appointment for 09/11 between 12 pm - 5pm and at 4:30 pm I called the Customer Service to ask for the representative because I had an appointment and did not go waiting for the representative. So they informed that the representative was not coming because he did not have a Keypad and that they could send another one in 2/3 days!! I told if the rep was not here the next day that they could cancel it and then they sent a rep.

I have been with ADT for almost 12 years, and always paid the entire year in advance during that time. As my system is outdated and I want to drop my landline, I called ADT to ask them what it would cost for an upgraded system. Despite the fact that I didn't ask for functionality that I didn't already have, I got a quote for almost $600.00 just for upgraded hardware, with monitoring still at $55.00/month.

Beginning with we relocated to this area and upon moving in a sales rep was at the door of ADT and we listened and said "no".... then minutes after decided it may be a good thing for a while thus, ran the sales rep down who came back and processed our order. Within days a service rep came to install the box and setup. Being novices (didn't feel the need at previous residence), we did not ask nor was any help offered from the rep thus he placed our box over our kitchen counter which has turned out to be a pain in our butts with kitchen appliances needed and have to work around. Had a service man here recently due to issues with the service that happened due to Dorian and learned that AT&T came through with updated 5g making our 3g not talk and be outdated.

I should have read the reviews for ADT. Not only are their prices above those of their peers, you are forced to sign a 3 years contract for services. As a customer, I would expect that the services that I pay for, I actually receive. Well, be prepared to have to pay a trip fee, if services that you pay for dont work, and the company has to send a representative to correct the equipment not working.

Don't go with ADT - there are too many other excellent, less expensive options! From the outset this experience has been abysmal. It took three techs to come out to get our home system properly installed. And they still didn't get it right. Since then 5 more have had to be called out. The same zone malfunctions re occur where we can't set the alarm. Now we need a SIXTH tech visit in 12 months! No more.

When technician came and installed the system HE NEVER told me that if your credit score is below 700 they go in your account (without your permission of course or without you setting up automatic pay) and take their money. If this was explained in the beginning I would have stayed with Xfinity security. Then the customer service when you call them is completely **. Fabulous.

We start our contract with ADT at $49 a month and they kept raising their prices. Now, we got at $59.36. We switch our ADT to Comcast, or that’s what we thought when we talked to their customer support (to save $70 a month for the package that we got from Comcast) and we tried to cancel ADT since June (we are in September!!!). We even have voice recordings in how we cancel the service and they are keep sending us $59.36 monthly bill. We contact our American Express so they cannot take money from us anymore but they are still sending us bills. Just ridiculous!!! Will NEVER recommend or use ADT!!!

My problem is communication, sales, and billing. I recently sold my house in July 2019. I spoke with billing to cancel my service July 2019. Because my new location really has their own security, I request to permanent cancel. I received a bill for 535.11 stating that I still owe on the contract and if the new owners decide they don't want the service, then I'm responsible for 570.11 on my August 2019 correspondence. The new owners decided they are not interested and it was before 30 days. Therefore, I had to transfer the system to my new address to avoid the charge.

ADT not a good choice for homeowner. Had them for years and had several issues and price increases on the yearly basis. Recently I switched to SimpliSafe and I regret I did not do it sooner. SimpliSafe is much better in every aspect. Don’t waste your time and money on ADT. Go somewhere else.

I needed to replace a commercial building exterior camera and security system. I requested two companies bid and choose ADT not because of cost, the salesman was the better salesman. It has been more than a month since they had a subcontractor out installing the system and it is still not functioning properly. The salesman does not answer his phone but leaves me a message working to resolve the issues. That's it. Installers have been there multiple times, often say ok it's working only to find out it is not. Have placed two calls to corporate ADT and are not getting any results. I'm ready to have them rip it out and start over with another company and refund me the $16,000!

They install my ADT on Sept 6, 2019. Because of the offer $27.99. The installer told me to try Pulse for $52 and if I don’t like it I can cancel within 2 weeks. So right now I’m calling the installer and he never answer back. So I call ADT and told me I cannot cancel and my payment will be $38.00 and I need to have a phone. First the installer never mention it to me and now I’m cancelling it the Pulse and ADT customer service giving me a hard time. It sucks!!! I’m a US Army and they are doing this to me.

After purchasing our first home my fiance and I thought we were doing the right thing by seeking out ADT Security. I saw an ad advertising $27.99 a month with a gift card rebate that essentially gives you your installation for free! Sound too good to be true? It is. We called and set up a consultation, and potential installation.

They sometimes call themselves Defenders, but don't be fooled by the name. They have no idea how to start monitoring an existing system. The only thing they know how to do is to destroy the existing system and replace it with their WORTHLESS wireless system. I should have thrown them out and sued them for destroying my existing wired system where all the doors and windows were wired. Instead, I let them install their system and it has been a headache ever since.

In mid July of 2019 my panel kept going off saying no signal. After a week of this continuous activity I called ADT. They scheduled a tech to come out to check it out. Turned out the panel wasn’t getting signal so they said they would come back in two weeks to try another panel. Came back to try another and it didn’t work. Tech said we would have to call to cancel. Called to cancel and was told that we wouldn’t have to pay canceling fee because they couldn’t provide service which makes contract void and that we would get reimbursed for the month of July. Was charged for August and September and a service fee. Called to find out what was going on... Was transferred twice then disconnected.

After 8 years I decided to cancel. Never had a problem when I would call and pay but when I called to cancel, I was told I had to have my mother call to cancel even though it was at my home. My mother referred me to ADT. I was the one that called and ordered it and they ended up putting it under her name. I called once again and another person answered and said they don’t know why they told me that and he said it was canceled and read back the cancel procedure. I noticed my alarm was still active so I called again and they said the same thing, so I asked for the manager and a woman got on and I told her I had already canceled.

I called yesterday to ask about the 27.99 alarm system and at no time did anyone tell me we needed a landline. So today they came to install and once Omar removed Brinks system he told me I want to go over the pricing and he said I’m looking at a bill of 48.99. I was, "No I don’t want to pay that." He then told me I needed a landline to get the 27.99. He told me to call customer to see what they can do. I’ve called several time and talk to very rude customer service people. Dottie employee #** & Raniy #**. Not only do they have false advertising but their customer is garbage. I will be canceling them today. My advice to you ADT is make sure to disclose and better advert before you install and please get better employees that know how to take a customer call.

Could not explain in 200 characters how bad ADT mishandled our request to download footage of a break in at our business. Will probably result in not being able to apprehend the person who broke in. Started with a local business that was bought out by ADT and with it went their customer service. The tech they eventually sent out was so nasty and so bad I finally just told him to leave. Simply a nightmare of an experience and would not recommend at all for a small business.

I HAD A COMMUNICATION failure on the keypad, and have been a customer for years. I called and was told I would need to wait two days to get a Tech out. I had no choice, so I agreed. On the appointed day, I was told the Tech would come between 12--5pm. I waited at home, and at 4:30pm called in to make sure the Tech was coming. I was told he would arrive at 5pm. At 5:20, when he still had not arrived, I called in and was told he LIED and told ADT that I had called HIM to say "never mind". When I escalated--I had to wait another 24 hours to get a TECH--and AGAIN give them the FIVE HOUR window.

Had 3 different technical come to our house during one week period and nothing was done. They blamed each other saying that tech before did a terrible job but did not fixed the problem. Having fourth technician coming tomorrow. Will see. Can’t even talked to manager because they would not give any phone numbers or any info. It’s why I am leaving a bad review.

I have been an ADT customer for over 30 years. Most of those years were good. But within the last three to five years all has gone to hell. My system goes off and provided false alarms during every storm and even if there is a momentary power fluctuation. ADT has repaired the system, but again to no avail. Three to five false alarms a night during thunder storms is the norm now. I have spoken to ADT several times and even written the CEO during which they say everyone's alarm does this and there is nothing that they can do. Within the next few months i will become the customer of a better company -- especially better in customer service and equipment.

I should have thrown them out of the house when I asked them to start monitoring my EXISTING system and they cut all the wires. Instead of adding to my existing wired system, the tech WITHOUT authority cut the wires and started to install a wireless system which I Specifically told the company I didnt want. They cant seem to get the billing straight. I have contacted them multiple times to get it straightened out and yet every month they call me and tell me my payment is late. I am paying 3 weeks early to avoid the calls and they call anyway.

First they installed the wrong equipment. I was promised several times they would fix the problem. They never have. I asked them to come pick up their equipment and cancel my contract. They refuse. Then the robo-calls started. Last month I received over 100 robo-calls from many different phone numbers because I've blocked payment due to the fact they did not deliver what they promised and lied about fixing the situation. I did speak with a representative in their customer service department who laughed at me and told me there was nothing I could do about the excessive calls. The robo-calls escalated after that. I am considering getting an attorney to stop their harassment. I would never recommend this business to anyone.

I recently purchased my home and had a sales rep from ADT knock on my door. I should have just said NO and ended it there. I said sure, install the system. I was assured it would be $170 install after all these "credits" and "discounts". When the 3rd party installer arrived, I had to pay an additional $800 for the equipment, and the $170 was only the fee to have it installed. I received one outdoor camera and one video doorbell, in addition to 4 door sensors, 5 window sensors, one thermostat, and one arming panel. After 2 days, I had the installer come back out to troubleshoot the doorbell camera because it wasn't recording. He removed and installed a new one, but I received the same result. People walked right past with zero movements recorded.

I am a dissatisfied customer!!!! I called ADT customer service to inquire about my end of contract date and was told that it was 7/2022. I began service with ADT at my previous address 2 years ago (5/17}. When I first signed up with ADT, it was an instant regret. They talk a good talk but it ends there. Being military, I asked the install technician what happens if I have to relocate. He stated that ADT will "transfer" my account to my new location.

We have been battling with ADT Security Services for months now. When we went to cancel our services, we were told that we are in a contract we were never aware of. The sales rep for ADT that signed us up was over our home, had a few beers here with my fiancé, and told us he was going to email us over the documents to sign. We never received the documents or any email whatsoever. The email they had on file and are stating they received the signature from was misspelled and not my fiancé’s correct email which explains why we never received any documents. I’m thinking sales rep forged my fiancé’s signature, but ADT denied our forgery paperwork we submitted because they stated he signed an e-Contract through DocuSign via the email address that is misspelled, it is not his correct email! ADT is still considering the contract to be valid and is holding us responsible for the balance of the term.

ADT is the absolute WORST! Their customer service is a joke! Every SINGLE time I've called in, I have an extremely long wait time, rude, snotty, unprofessional customer service on the other end of the phone and no one gives a rats ** what my reasoning for calling in is. Last time I checked, your customers calling in pay your payroll, sooooo.... I happily discontinued my service, and am expecting my mother to do the same, immediately. We HAPPILY took our business to DFW Security. THEY care about their customers and have excellent customer service. NOT ADT! I DO NOT RECOMMEND ADT, AT ALL. DO NOT WASTE YOUR TIME OR MONEY!

Hi, I had recently bought a home in CA and called ADT by looking at the local ads for 27.99 monitoring cost. Sales rep promised me they are going to install 800$ worth of free products and have to pay only 99$ for activation and transferred to her manager when I raised alarms about 52.99$ recurring cost that it was not the same as Ads. Manager who said his birthday is closer to mine on May 9th promised me another 800$ worth of products that will be installed free. Surprise surprise, when actual installation was complete, it was a very basic setup of window and door sensors, a display and one key fob. I had movers and plenty other things going on the same day, so called customer care 2 days after this installation with the disappointment that I wanted garage sensor and indoor/outdoor cameras and none of them were installed. Customer care said they will take care and will also give me back 300$ gift card.

ADT sends out a newsletter periodically telling of customers' experiences. In the latest issue there was a couple sharing how their home caught on fire because the dryer vent needed cleaning. They described the positive help they received from ADT. I want to thank ADT for their newsletters; because of that particular one I had my dryer vent cleaned. It was packed with lint--a place looking for trouble! If it had not been for their newsletter, I probably would never have thought of having the lint system cleaned. Thank you ADT; I feel that my home is safer--not only because of your 24 hour protection, but because of the advice you give in your newsletters.

I moved into my home, with a 2-year old system, 13-sensors already in place. Just need to activate it right? ABSOLUTELY NOT. ADT tried to up-sell me- then an honest rep apologized and said it should be good for another 13 years. Set up 'appointment' to activate and they charged $100. (This 'appt' is an independent sales rep coming out, to try to upsell you and tell you what you have is lacking. They call this 'rolling the truck.' Not only that, but the initial appt is to *write a service ticket* - not perform a service. The worst part is these independents have their own contracts which are more expensive than through ADT, and this is confirmed to be their business practice.)

In the fall I called Protect Your Home (ie "PYH") about installing an alarm system. They did a quick install on a Friday night...with a trainee. Since then we've had nothing but a broken system. Three months after the system was installed we had an alarm, while on vacation. CHP/sheriff showed up almost 3 hours after the alarm sounded, due to technical issues with our install. I've had at least 7 service calls in the span of 4 months to fix install issues. This is because the original installation team did not perform due diligence testing to confirm if their system would work in that specific Malibu canyon. I told them that we had zero service reaching the house, but they convinced us to try it, "guaranteed".

Do not use ADT. They have horrible customer service. They don't tell you that when you move you have to start a new contract with them which extends your contract for 3 more years. This is the 2nd time I have gone with this company and I should not have. The first time I saw an advertisement for service so I called the 800#. I paid to set up service, the technician came over, installed the keypad then proceeded to look around my house and when he was done told me what I needed to secure my house. Long story short, I ended up paying over $1300 for equipment, 3 year contract and $65 a month charge. They have false advertisement!!!

Mike was very knowledgeable, professional, friendly, and easy to work with. He went over all of the options and was able to offer some suggestions to help me save some money - but still have excellent protection. He had great alternatives to ideas I wanted, but that he would not recommend. He explained everything so that I understood why I should/should not want certain things.

I have been working with ADT for several years. I can honestly say, the moment my very long contract expires, I am OUT. I have them for my business, 35 cameras and a BRIVO system for the door. Brivo itself is excellent, but considering we purchased the system through ADT, only ADT can service it. I have had several different techs out over the years, no one can tell what the other tech did. There are no records, no "standard" install or procedures. I have spent in excess of 50K over the last 8 years and I can honestly say, there are many other companies who could have done a better job for less money and have better equipment.

In April of 2019, we had ADT come over because we lived in a pretty rough area. We were planning on buying a home and we **made it very clear** to the two guys from ADT that we were moving. They looked me dead in the eye and said moving was absolutely free, not a single cent would come out of my pocket to transfer services to a new address. That was their first mistake. When we moved, they want to charge me $499 to "build a new website for cloud storage" because moving isn't just changing your address, OH no, they treat you like a completely brand new customer, they Renew your contract and they don't tell you this, and they put Another hard hit on your credit report.

I bought a home Sept 18 in which I had to secure. ADT came out, well Safe Streets a contracted company who installs on behalf of ADT. The guy installs and going over instructions I was told to arm I would have to bypass my bedroom window & there was no sensors needed to cover my living room windows. Me not knowing I did this. So to make a long story short I was advised my system or cameras wasn’t working properly so I called ADT. They sent out a tech who verified my panel, sensors or cameras were not installed correctly and someone would have to come back out and do a complete reinstall.

I ordered service in April 2019, cancelled the next business day which was within my rights to cancel within 3 days. They came about 4 days later and took their equipment. I was charged an initial fee of 109.00 but that was refunded. They are still billing 68.00 per month that I do not owe. They call my phone several times per day, send threatening letters and text. I have made so many calls and each time I speak to a rep they say I do not owe any money and they are not billing. I am tired of talking to reps and getting the same results but I still keep getting calls, letters and texts. What can I do?

From day one ADT has not been able to get my automatic billing correct. Two and a half months into my contract and ADT began calling me and claiming to not have my credit card for automatic billing, I was late in payments. I don’t know how that happened, especially when it was set up the day I began my monitoring, and they they used it before. So I gave them my cv info, assured all was good. Less than a two weeks later and I received another call...it was another collection attempt. Again...ADT stated they did not have my CC info. After an hour of trying to figure out the problem...and a day later, again, I gave them my cc info., again with assurance this time it was rectified for good. One day later and I received another collection call. Not funny at all, it’s now harassment, time and money that I am having to endure with this stupid continuing issue. It’s profound incompetence and a major reason to doubt their company service.

After my contract with ADT was up I decided to change monitoring of my security system from ADT at $49.95/month to Alarm Relay at $8.95/month. But when I tried to do this the ADT system started beeping constantly without end, day and night, until it drove me crazy and I unplugged everything. I called ADT to fix that and they told me they can't change that. It is built into the system. So ADT FORCES you to keep their monitoring contracts at huge prices rather than give you the freedom to change monitoring to another service after your ADT contract is over. No other security company does this. Also be aware, ADT hardware is proprietary, meaning that they do not allow any other company to monitor your security system. They STRONG-ARM their customers into forking over huge amounts of money to them. Stay away from ADT! There are many other security installation services out there that do not lock you in like this.

Awful company and horrible customer service. I closed the account 6 months ago and still being billed. I sent emails regarding the issue - no replies. Every time I call customer service (I contacted them at least 5 times regarding the issue) they say that they will take care of it and send a confirmation that the account is closed. And today I received another invoice with a past due balance.

I didn’t want to rate ADT, as my rating is zero (0); I was forced to give a 1 star. I do not want a NEW CONTRACT for 3 years! I just want service for the remaining time left on my existing contract or cancel the contract. I’m willing to commit to the remainder of my contract for SERVICE; however, I am not willing to continue to pay for service that I’m not receiving and cannot receive service under my existing contract. It is unethical for ADT to take money for services they cannot provide, nor is it ethical for ADT to force me into a contract longer than my existing contract.

My daughter wanted ADT and she had cash to pay for the installation fee. She called and asked if I would pay it with my debit card and she would bring me the cash. The charge was $548.11. I asked the installer to verify I would only be charged ONE time. He replied, "That was correct." Well I have just found out they have charged me 2 more times of $548.11 for a total of $1096.22. I have called twice already and have been hung up on intentionally by representatives that work at ADT. They keep telling me that there is nothing they can do. My daughter has also talked to them and let them know that I am telling the truth. BEWARE of ADT. I consider this fraud to knowingly charge someone's card without their PERMISSION!

I moved out of the home I shared with my ex-husband almost a year ago. Our security system contract was - and still is in my name. We have tried multiple times individually and together to simply change the name on the contract. My ex is happy to fulfill the remaining 2 years on the contract with the equipment that was installed at the address it was installed at. I cannot take the system to where I currently live. ADT will not allow a name change on the contract.

First of all, I just wanted a quote. They charge you $108 before they even come look at your house. They claimed they were giving me $850 and an additional $550 free towards equipment. Yet somehow after their walk through by an "expert", I was told I would need $3,000 more in equipment. I should have ended it there. I attempted to reduce package to limit the cost and still had to pay $1800 in equipment for only nine sensors (where is this so called credit). I then was told that the 27.99 they claim to offer was not compatible for my home and that basically the Pulse package for 52.99 was my only alternative. That is a significant increase especially since there were no cameras included.

Make sure to speak with the cancellation (customer retention) department or you're wasting your time. I had someone (Apparently) in another department promise me I was cancelled and that he had a note on my file and listing my cancellation but I was still billed until I called again and finally got to the cancellation department to be told "Didn't count, you spoke to the wrong guy."

We got it installed last Saturday, the technician was nice but the next day it stopped working and we called customer service. They said the communication tower is down and that it will take 48 hours. LOL. It's Wednesday today and still nothing. We then tried to cancel and the customer service people keep hanging up on us, we finally got through and they asked us to fax in a form with today's deadline. I sent the fax 3 times 3 days ago and they still say they haven't 'processed' it, because the person in charge was on sick leave!!!!

I was lied to and manipulated by your company. I was promised I was able to cancel my service if was not satisfied within 30 days of installation (regardless of the 3 day time frame on the contract). I am not satisfied and even after having an alarm go off and disarming it, I did not receive a phone call to let me know this happened. My parents have had home security for years and always get a call when an alarm is set off that is not the primary entrance to the home. When I called I was told I could not get in touch with your company directly/the branch itself. I wanted to get in touch with the manager who made this promise to me over the phone multiple times but I am told I'm not allowed to get in touch with the branch. I even said I would go there in person if they would be able to assist me.

Has been a nightmare from the beginning. So far no response from Customer Loyalty Center. Technician came out. Couldn’t finish job after 9 hrs. Took several calls to get him back out. Eventually came back without the electrician he had told us he needed. Then said he would just go thru the cloud. Took another 5 hrs to install 2 cameras and one doorbell. Job still not finished. He left at midnight. Cameras that were installed only capture about 60% of motion activity that is supposed to trigger recorded clips, which by the way are max. 30 secs and turn off even if motion still present. One of the cameras doesn’t capture motion more than 10% of the time. Even live feed is only working about 69% of the time.

I am literally on hold right now to cancel my service. I called about 2 hours to go to set up service and decided not to go with the company because they couldn't provide clear pricing. I was speaking with one rep and she put me back into the system to some Defender line. ALL I WANT TO DO IS CANCEL! Now, I'm on the line with a lady named Joyce who tried tell me, "not everyone can afford ADT." She is still trying to tell me why I should be with ADT. I cut her off mid sentence and have now stated for the third time that I do no want the services. It's now 15 mins later I am on hold waiting on her to return to the line from the billing department to cancel the setup and provide a refund. I didn't take this long to even get the initial install set. DO NOT USE THESE PEOPLE!!! THIS IS INSANE! I HAVEN'T EVEN USED THE SERVICE AND AM GETTING THE RUNAROUND!

Updated on 08/22/2019: ADT was supposed to come out finally between 8-12 today. Here it is 12:30, and not a peep from ADT. I took off work to be here all morning. Not only is ADT sucking money from me every month for a system that has never worked, but now they're costing me more money because I can't be at work making money. Not the first "no show" appointment with them. How many times can I get stood up by a "reputable" company?

Is there an option for 0 stars? I'm utterly speechless with how bad Defender and ADT are. Back in April, I wanted a home security system. The main thing I wanted was an outdoor camera. I called ADT and they told me what their prices were, and that sure, I could get an outdoor camera, doorbell camera, and system all rolled into one. Early May, they come out and install. They tell me the cameras are on backorder. Fine. Should be available in late June. I call back at the end of June and they tell me they are in and set an appointment. The guy comes back and tells me they aren't in, he doesn't know why they said they were. They'll be in mid July. End of July they are finally in and an appointment is set. The guys come out and tell me they have the cameras, but that will be $300. I said no, they are free. They take off without a word, and leave my garage and back gate open. Thank you.

Making the choice to get an ADT home security system turned into a three year long nightmare. It started with a sketchy third party salesman at the state fair, who sold us on a two year contract. We thought this was perfect because we planned to move in two years. Turns out we somehow missed the fact that he sold us a three year contract. ADT would not close the account unless we paid 75% of the remaining balance.

Been with ADT for 4 years and today I woke up to my alarm beeping. Called and reset alarm, still did not fix the issue. Not feeling so safe with this company having to wait five days for a technician to come see what's wrong plus they are charging me $25 service fee when I should be refunded for the days my service doesn't work.

I have been an ADT customer for 28 years. I have never had a problem with the system anywhere we have lived during that time until we moved in 2017. Because the system has to communicate through ATT it is constantly losing communication with ADT. This means that my home is not protected and that I have to deal with the constant beeping when the system goes down. I asked about terminating my service and I was told That I had until February 2020 before I could cancel or I would have to pay a penalty for canceling. I have tried calling customer service and complaining, trying to get the issue resolved and all that happens is I get different information from different representatives and eventually the call drops or the person puts me on hold and doesn’t come back. At one time I would have recommended ADT very highly but this is no longer the case. Beware.

I am soooooo ** upset. I cancelled my acct back in Nov. 2018. They came by the rental and took all their equipment. I just realized this month 8/19 that the company is still taking money from my acct. ADT refuse to give me my money back even though they no longer serving me. There are better options out there now. So far Rings been great. Paid a little over a hundred for the year. Costco has the best prices on Ring. Good Luck!!

I had an issue where my ADT stopped working after being installed 2 months prior by an apparent power surge. I called ADT and they said they would fix the problem at no charge as the system was recently installed. Initially a technician came out and said he fixed the system except for one contact and that the system was completely functional but he was unable to fix the one contact and would need to come out tomorrow to fix it. I agreed, and subsequently a different tech came out the next day to try to fix the system and told me after 15 minutes he had fixed the system and it was working normally. He left and later that day when I checked the system it was not working at all.

I was reluctant to purchase because the installation cost went from $99 to $399 but the salesman James and his supervisor Josh agreed to reimburse me with an additional Visa card for $300. Didn’t happen!!! I received a text on how to apply for a $100 card by paying a fee. I will honor my end of the contract/agreement but if ADT doesn’t it will be a one term affiliation.

I contacted ADT Protect to install a system on 7/27/2019. The technician was at the house for 13 hours trying to complete the installation. He wasn't able to complete the installation. The technician requested for me to call on Monday 7/29/2019 to schedule a follow up service to complete the installation. During the call I requested to cancel the installation. I was transferred to account service department. Account service did not want to cancel and offered a two free months, promised to complete the installation on August 3rd 2019. They gave me an appointment window 10:00 AM - 2:00 PM. I waited till 2:45 PM. No call, no show up. I had it, I called to cancel the installation. I was told since I didn't cancel the first time within the 72 hour window, even though they did not complete the installation, they cannot cancel and refund my $500 deposit. Today is August 8/7/2019 still waiting for a call back from a manager.

I used ADT for decades and needed to change my phone number associated with my account from a home number to a cell number. They sent a technician to my house to make this change at my expense. Then they had me sign a 3 year contract without explaining that it was a 3 year contract. I didn't change anything about my service except my phone number so there was no reason for a 3 year contract, especially since I had been a customer for decades.

I had ADT at my home of 17 years for the majority of that time. When I sold my home in May, I called ADT along with all of my other utility providers to cancel services when I moved in May. I've received a bill at my new house for the service at my old house that was never cancelled and which ADT now will not assist me in any way to resolve. Not only do they state I never called but that my cancellation on my account now will terminate next month. Completely unacceptable people on the phone right now and I was transferred 3 times only to reach Joseph in Relocation who literally refused to help me or pass me along to someone who would help me. I will NEVER have ADT as a security provider again, NEVER! I will be filing complaints anywhere I can until someone within ADT begins to help me resolve.

Defenders Security Company is the authorized dealer of ADT services and products (in multiple states). This company not only did unauthorized transactions on my credit card without providing any service, but also did a hard inquiry on my credit report and has technically stolen my identity using the information I provided forcing me to freeze and close an account in good standing. ADT continues to support this business by keeping it as a preferred licensed and authorized vendor just because they make money for them through these forced and fraudulent sales tactics.

I called to cancel my service and at the beginning they told me that I had to wait for 10 minutes to talk to an agent and I waited for One hour 30 minutes and hanged up because I thought that they connected me with the wrong number. I called back and told me that the waiting time was 7 minutes. However, I waited for 30 minutes and hanged up once again. When I called back I was very frustrated.

I purchased an ADT home alarm system when I moved home after active duty. Installation went great but if course it ended up totaling more than I agrees to pay when initially calling to set up service. Called to verify my contract would be ending soon and customer service showed me where to check online. After my contract ended, it went to month to month and I called to cancel because I no longer wanted service. The representative never told me I needed to be transferred to a different department and here 8 months later now my account has been suspended for none payment instead of actually cancelled it my request.

I got my ADT system put in April 2019. As soon as I got it installed - I began having problems. Long story short - the initial tech that came out didn't check to see if our doorbell actually worked. So after having 2 different techs come out and the ADT office sending me some weird white small router boxes - the last tech that came out figured out that the wiring in my house is messed up and that I would need to hire a licensed electrician. I figured I could keep the system if I kept recharging out doorbell camera, but that got old very quickly. I had to keep charging almost every other day. And I didn't want to hire an electrician to rewire my house because that would cost thousands of dollars which I do not have. So I called them back and wanted to cancel the whole thing altogether. My purpose of even getting the security system was for the doorbell camera.

I was very happy with the response time to come set up the system. The agent came to my home and was very smooth talking, made me feel like I was making the right choice. This is where my satisfaction with this company ends (sensors fell off walls, power outages left me unprotected, etc). This ended up costing me way more than I had in mind; however, I felt stuck because of the cancelation fee. When I decided to sell my house and move I called to transfer the service, at first this seemed easy. Two weeks after I had moved I still had not received the package that I was promised to begin setting up my system at my new location. When my husband called to figure out what was going on, the agent told us that we had to go through another company to get the services we wanted.

I have been customer of them since 9 + years. All this time very few times I used the ADT security, since the area I lived we didn’t need it but just my wife told me that’s why we got the ADT. Now after 13 year I am moving to new home. I called them and asked to canceled the service. The representative asked why I want cancel it. I told I am moving and if you match the same price I would love to take the service to my new home, but they said they can’t. I asked them to cancel the service. They said I am in contract so I have to pay $700 and some change for terminate the contract. I did I never signed any contract.

It's probably naive of me looking back to think that I could subscribe to a service without a contract and to be fair I haven't been robbed yet so I guess my satisfaction should be 100%. My house also hasn't burned down and I haven't yet succumbed to carbon monoxide either. The problem is that I did get cancer which forced me to reorganize my finances and despite only being 4.5 months into what I later found out was a 3 year contract, I was unable to get out of it without a severe penalty. I guess this is the world we live in now.

The ADT system is pricey but comes with ample resources in the way of customer service and field technician support although self-service on the system is limited with many of the configuration programming and interfacing with the system being counterintuitive as well as, without obvious self-service help resources unavailable or, at least, not obviously intuitively available.

ADT is a joke as far as home security is concerned. We have a 4200 sq ft house PRE-wired at every door and window, and their "security" answer was to forego our pre-wire completely and install their own substandard equipment on 5 windows and 1 door. Security?? I think not!! Wouldn't surprise me if they went and sold the alarm code to the local gang members in the next town.

I feel safe and secure knowing that the system works well and is effective. It is hard to put my trust into the hands of a company to keep me and my family safe. Any time a window or door is opened I am alerted.

I put in a request for a quote. I immediately received a call. I was transferred a few times. The rep was very nice. He wanted me to immediately sign up. I am buying a house and don't close for over a month. I told him I just wanted a quote. I wouldn't budge on this. His manager came on the phone and was overly pushy. I told him I wasn't ready and needed to talk it over with my wife. He said I couldn't follow up with them or get an email. It was now or never. They also checked my credit. I did not authorize this. The thing is, I liked their price and the service they offered. I would have bought this, just not today. I just wanted a quote but they kept on pushing. Now I will never use them or recommend them to anyone.

We’ve been with ADT for 7 years and have experienced nothing but frustration. Currently I am on hold. Ie for 40mins trying to talk to the billing department to cancel my account. Another fail. We recently went to a friend’s house and they had an upgraded system that ADT installed this year, they’ve been customers for half the amount of time we have been, we were never contacted by ADT advising us that we were even due for an upgrade (which we are).

More concerned with selling you more coverage, more equipment than anything else. We bought home that had their equipment. While we were deciding whether or not to continue the contract all they could do was push that we get even more product and offer 'deal' for the first year. Hard sell - we cancelled the service.

We had the system installed and monitored by ADT. The service was ok but all they did was call 911 if the alarm went off and never had anyone in the neighborhood just checking in. Kinda ok but not what I thought we were paying for. Since most of our neighborhood has their systems installed.

After being convinced by ADT to use their security system I agreed. For the first couple of months everything went well. Thereafter things went south. No patrol cars in the immediate vicinity, late response and no regular check ups. We had an emergency once and the earliest response was after half an hour. Decided then and there to cancel. I ask around and had more or less the the same response. For a long standing security company did not expect anything like that. Would not recommend.

Over 2 weeks ago ADT decided to change my account to yearly for 500.00. They did not notify me about the change and over drew my account. I called they said I agreed to the change during an upgrade on 3 accounts. Funny thing is it only affected one account not all 3. Was advised it would take 2 weeks to get a refund check. Considering they electronically took the money. Contact ADT about the refund today, was advised to wait until Friday another week. I also got a late notice email after the so called refund was issued that I have not received.

It's not a bad system for the money. I like the set up and ease of use, my young daughter has no issue using it. Wish the customer service was a little better. But feel good using it and safe while away from the house.

Deceptive: I was told that my service and equipment would be transferred when I moved. Moved! And according to ADT they could not use any of the equipment from my previous location that was only eight months old. Rebate card is a headache trying to claim because you must go through a different company. When I had ADT installed at first location I used debit card. Second location bank account information. Although I was told that the other account was canceled ADT billed me 3 consecutive months on both my debit card and ACH from my bank account before I realised it. New equipment was expensive old equipment in a box in my garage looking shiny new to me.

Signed up for monitoring service and after our alarm went we didn’t receive a call. We contacted ADT and asked why we weren’t contacted after our alarm went off and we were told that since the alarm was shut off they assumed everything was ok. We asked what was being monitored and they couldn’t answer. The bottom line is we were paying for a noise maker rather than a monitored alarm system. When we signed up we asked if there was a minimum amount of months and we were told no. When we tried to cancel the service we were told we must pay for 2 years. Huge rip off.

I called ADT about 3 weeks prior to the closing date for the house where I had their service. I told them I sold the house and I wanted to cancel the alarm service. The closing date was July 2. I got transferred 3 times and was on the phone for a long time with them. Finally, one of their reps told me she cancelled the automatic withdrawal from my bank account. When I checked my account the date the withdrawal normally came out, the 8th, I found out that ADT did take money out of my account. I have called them 6 times now trying to get this money back. They told me it would take 10 days, and now it's been almost 3 weeks and I still don't have that money back. I will never do business with them again, or let another company have an automatic withdrawal coming out of my bank account.

DO NOT FALL FOR THEIR LIES!! A guy comes out and tells my wife and I that we can try the services risk free for 6 months with no money down and no payment for 60 days. So we agree to try it out, after the 60 days we decide that we really don’t use it and decide to get it later on down the road when the kids are in school. So we call them up and tell them the situation and the say the salesmen never told us that, and that we’re locked in for at least a year!? Well they damaged my siding when they installed the doorbell camera so they said they would honor that agreement and they will come collect their equipment. Still no technician and it's been 2 weeks, meanwhile they keep charging my account. When we call or text the sales rep we get no call or response to voicemails. NEVER AGAIN WILL I USE THEIR SERVICES!!

ADT's sales departments, across our country, are very pushy considering they're at best, a mediocre security company. Including dozens of telephone calls and emails, they continue to 'pitch ' their service to any unsuspecting customer. There "oughta be a law" to protect people from all of the calls and emails which are sent out by this company. No, I do NOT have this service, and I'd NEVER allow this company to provide their service to our home. If anything, I'd purchase a "RING" service which I believe is well worth the investment, but so much less cash involved, and the equipment has an added value to the home & residents!

My system is adequate for my needs, it is an older system came with my purchase. I would update the window sensors along with the control box placement. Was not well thought out when installed. ADT service isn't as user friendly to the property owner who was not the purchaser, they want money to replace the whole system. I understand business but I don't believe in replacing it until it malfunctions.

ADT rep came to the home and sold us a security system that links directly to both police and fire. The installation and equipment was free with a 24 month commitment. Motion detectors kept going off by themselves but a service agent came by and fixed it right away.

I bought a house with an existing ADT alarm system. I was home & my alarm system went off around 5 pm. I called Tech support for assistance. Through the deafening noise I was trying to follow the instructions of the tech support to disable the alarm. The noise continued. After about 10 minutes on the phone, I was unable to shut off the alarm & I requested the tech send assistance. She kept telling me it wasn’t ADT equipment going off & that I must have another alarm system. Unbelievable! There is no other security system in this house but ADT. I insisted she send assistance. She said it was after 5 pm & would have to schedule a tech to come out the next day. This is unacceptable. I hung up totally frustrated & unable to stay in the house. My neighbor who is an electrician came over & was able to successfully disarm the system and stop the deafening noise. I will not be recommending ADT to anyone.

At 50 bucks a month, I recommend to just keep up on your insurance. A waste of money for peace of mind. Hard to cancel to solicitation calls every other day...no thanks. I do not recommend any that have a contract.

I have had ADT for several years and overall am satisfied with them. Our bill went down after being with them for a few years so that was a bonus. The customer service is decent and I have not had any problems in getting technical support people out to my home. My only real gripe is with the equipment. It doesn’t work when the power goes off and sometimes setting the alarm is confusing. We are on our second device and the first one would end up being 8 hours behind the actual time. We have also had a few false alarms indicating that our home had been broken into. We have never had a security incident at our house and in the unfortunate event that we do, that will be the real test of the device’s ability to deliver emergency help in a timely fashion.

I have been an ADT customer for a few years. I finally got all their (overpriced) equipment paid for and decided to cancel their (overpriced) monitoring service. After being on the phone with them for what seemed like forever (and listening to repeated sales pitches) I reluctantly agreed to not cancel. My bill was lowered to $37.44 (after taxes) a month, which is outrageously high for just monitoring, but it was a little less than what I had been paying them for the past couple of years. A few months later, I finally had time to research and find a reliable & reasonably priced company to monitor my system and I tried to cancel again. I was told that I would have to pay a cancellation fee, because they said that when I accepted the lower rate, I agreed to another YEAR LONG CONTRACT with them. So, it looks like I am stuck with them until February. After that, I will definitely be saying good riddance to them. NEVER AGAIN!!!!

I have been a customer of ADT, since 2005 and I called to cancel services, because we are downsizing and moving to an apartment. After waiting 18 minutes on hold, an agent told me that I had a 5 year contract. I told him that when I received an email that referenced a 60 month contract, I called in immediately to say that I did not agree to a 60 month contract and I spoke to a supervisor who assured me that the contract was not valid, because I did not sign anything. The fast talking salesman that I spoke to asked if I wanted a lower rate and I said yes, without realizing that I was being tricked into a 60 month contract. No one in their right mind would agree to a long term contract to save $4.00 a month.

Install was quoted for 2 outdoor 1 indoor (free) & doorbell cameras + a new door lock. To be split up in three month payments. Installers show up. Don’t have half the equipment and no record of the second outdoor camera. Cameras didn’t record until I set them up. Billing was never set up for three payments like they said it would be. Was told by local office they were going to credit the install only to be billed on the third amount for the install. Called to dispute since they took $300 out when the bill was 59. Was told the local office would call me back. Never got a callback. Called corporate again was told the same thing and still waiting on a callback.

Consumer service is ** - I sent to you an email to help me few weeks back and you did not care; Where this is the case no one will not trust you TRUE-- and help.

Don't use Comcast (Xfinity Home security). They don't offer nearly the equipment of ADT and they charge more. I have 10 windows and doors and was only offered 5 sensors. For each additional sensor there would be a charge. Needless to say I decided against Comcast (Xfinity Home security).

The system was so easy to install. We have an app, iPad (provided) to easily keep up with our system when we are gone. We have door & windows alarms, motion sensors and 3 cameras, notifications - all of this for $41 per month.

I really regret to use ADT. They been taking money out my account that I can’t understand. They never explain how they work. They charge me because I move to a new house and they told me it was free. I call and the customer service is terrible and they have attitude just because you ask questions about my money. I never thought it would be to expensive to have this system.

About 2 months ago I contacted my local ADT branch to install a new home security system and ADT smart thermostat. After installation of the ADT thermostat my air conditioner was not working correctly. It was blowing cool air, but not cold not allowing to cool the house below 78 degrees. I called ADT and they sent a tech out to check it out. The tech did not want to mess with the thermostat because he is not familiar with the ADT thermostats. The ADT tech advised me to call an HVAC tech to come out and ADT would reimburse me for the HVAC tech's fees if the problem was in fact caused by ADT not a failing HVAC. I was able to get an HVAC tech to come out and the HVAC tech found that my ADT thermostat was wired INCORRECTLY making my HVAC simultaneously blow heat and cold.

ADT has my auto calls coming before 6 am--about 5:27. I take the calls because who would be calling at 5 am if not an emergency---low battery alert. Not to worry, press 3 for a live person---of course if you cannot think of your password at 5 am, they will not change your calls time to the UNREASONABLE request for no robocall before 9 am. Unbelievable.

I signed up for ADT with a wireless monitoring system. Before they left I should have verified that I had remote monitoring. I didn't. A few days later when I realized it wasn't working I called customer service. They verified that they could not connect to my home unit. When I requested that they send someone to resolve the issue I was told there would be a fee for the visit. Now I was aware of the fee, but I assumed this would be a fee payable after the system had been running for a while and encountered a problem. I did not think I would have to pay a fee to have them basically finish the initial installation. I politely argued with the representative but was told flatly... "read the contract."

Everyone I know that has ADT is very satisfied with the product and the customer service. Their employees are very courteous and knowledgeable. I would definitely recommend this service to all my friends.

We had ADT for years and always felt very safe. The system was always on point and never slipped up and every time it went off they actually did call. I feel like a lot of security home systems these days are slow on response times etc. Great service.

Best service compared to competitors. The worry free when away from home. The price is affordable. Customer service is always a pleasant experience. I would have no hesitation referring them to my loved ones.

Consumers beware of ADT and their "so called" contracts that they don't tell you about. Me and my wife are expecting our first child and are trying to cut a few things that we absolutely do not need, ADT being one of them. To my surprise when trying to cancel, I find out that we still have almost a whole year ($405.xx) left on a 3 yr. contract.

He explained everything that I needed because I am a widow and live alone. Three days after I moved into my new home someone tried to open my garage door. My real estate agent recommended ADT. I called and got an appointment right away. Scot ** was very professional and a pleasure to talk with. On my part I kept him longer than he should have been here. He suggested things that I would need and let me decide what type of protection I would feel safe with. So far everything has been working very well and very easy to use. I don't go out much but feel very secure that everything is safe. Thank you Scot.

I am very dissatisfied every time I leave and I set the alarm on my house the alarm goes off, the alarm company calls me then they go out to my house and it always tell me that they didn’t find anything. Eventually they end up charging me. Sometimes my cameras don’t even work in the back of my house. I don’t think it’s worth it.

Best service, good quality, fast help and affordable too. I would not trade it for anything. I have had the best experience with them. They immediately respond. Never had problems with their services. It's 24/7. With their protection you can't go wrong. Why wait. Get it now. You won't regret a thing.

The technician was very good at explaining everything to me. I did have 1 fall off the patio door (I use that 1 a lot) but they mailed me the things I needed to fix it. I have been very satisfied w/ the system. Love the fob so I can turn it on & off w/ that. Very convenient.

I have had ADT for 20 years. I signed a 3 year upgrade contract. I told the salesman that I may move during the contract. He said no problem. I decided to downsize and move in the middle of the contract. They then charged me $527 for the balance of the contract. I spoke to billing and they agreed to cut the balance in half. They later charged the entire $527. I asked to hear the recording of the conversations that confirmed their commitment. Instead a supervisor reviewed the recordings and denied the commitment. And the salesman also denied that he confirmed their commitment. Bottom line. Do NOT trust ADT. Get another system or do it yourself!! They are LIARS.

My recent experience was great. The technician went above and beyond to make sure my system was set up correctly. There were some issues he encountered but he worked through them and continuously provided me updates until it was resolved.

They offered to hook up and charge the monthly fee without any upgrade in technology. Basically looking for the monthly annuity. The existing hardware was over 7 years old without any cameras set up to monitor activity and the doors of the house.

I have used ADT for years, and have always been satisfied. I think, however, their prices have increased to the point where the affordability is waning. They are a good company - they do what they say they will do. We have never had any problems with either the equipment or service. Over the years, we've only had a couple of problems, and the ADT reps were very quick to fix any issues. However, if the costs continue to climb, we may look elsewhere.

I think the value is great for what I received in security for each window and door. We love our service and would recommend ADT to everyone. I like the fact that it is also a well known company. We love it!

I was a customer of ADT FOR 10 years. I found out this week that ADT was not receiving a mi ironing signal from my home for 10 months and never informed me. If there was an incident at my home, I would think that the police would be notified, but NO they would not have been notified. When I asked why, they said they do not monitor that, how can that’s be?? What do they monitor then. I live alone and count on this protection. In addition their Customer Service is the worst!!! I have stoped my Contract and advise others to seek another Company.

The system that I had was not what I expected. Too many wireless items. Nothing was hardwired. The company gives you the system and you pay dearly for the monitoring, anything extra that you want the cost is over inflated.

I like the fact that ADT monitoring service calls you quickly when the alarm is tripped. They call everyone in your household they have listed in their system and leave voice messages when there is a problem. I have the smallest packages feature which is just fine for me.

Horrible service since the beginning, wrong installation of the motion sensor, sensor no updated, calls without solutions, long time in the line for nothing, customer service very rude, never they resolve the problem, no by phone, no in person. Ohhh gosh ADT was a nightmare for 3 years. System alarm was activated and they never called the police even being necessary. I requested the report to go the police department and the person was so rude by the phone. If I tell the complete story with ADT nobody is going to trust anymore.

They call after 7 everyday. And sometimes start cussing at you. Over 75 dollars at I already paid. System hasn’t worked in over a year and still make me pay every month. Had a fire at my house that I set the alarm off. They didn’t called in for about 30 minutes for the fire department. They were there already. That’s bad when I got the alarm for my disabled wife. They aren’t worth to have.

I have had no issues with ADT. The install went quick; I opted for the wireless which cost more, but that was my choice; the installer explained everything thoroughly; I get a "report card" every month regarding my equipment they are monitoring; and the key fob and panel are easy to use and understand.

I have had ADT for several years and have never had a false alarm. It’s very easy to operate and the monthly fees are reasonable. I was able to set the number of seconds I needed to get out the door after turning it on. Likewise, you can also set the time needed once you open the door to be able to shut it off. I really like the fact that the battery will take over if for some reason you lose power. I’ve received helpful and courteous service when I’ve called about the battery needing to be replaced. That was easy. I purchased the battery and was able to install it myself. I feel very safe with this system.

I just purchased my new home and got a call about a great offer for me since I’m a new homeowner. I just settled on my house and wasn’t even fully moved in just yet. No internet, TV, or phone in the house. He ended up throwing in a free wireless camera and smoke detector along with the standard burglar package for 27.99 a month and all free equipment. I thought it was a great deal, even though this was not the first thing on my list to do. So, I thought I’d get it since it was a great deal as he said over & over.

We have been with ADT for nearly 20 years with little or no complaints, prices kept going up without any upgrades, then we canceled our landline but company did not accommodate. We canceled the service and moved on. The company owed us 6 mos premium from which we paid manually. Refund never came.

It's a safe thing to have, but sometimes it will go off without use. And when I want work when you put your code on. And that's when it become expense out of your pocket. But just having the sign in front of your yard deter thiefs.

I have been a paying customer of ADT alarms for over 7 years. I have recently bought a home with an already existing alarm and needed to cancel service. I was told by ADT it would be over $520 to cancel. This is absolutely ridiculous to be charged for leaving after over 7 years. I will recommend that all my friends switch companies as soon as possible.

We wanted a system in place before leaving town. They said there were two appointments available before leaving. One today from 8:00-12:00 and one Thursday 1:00-5:00. Well we schedule for today 8:00-12:00 and nobody showed. We call and ask where the technician is and they say that they aren’t coming for at least a week. On the 24th. See we’re deceived and now will either cancel if we aren’t called by the 19th before we leave and won’t recommend customers believing their actual appointments being there when you need them to be and being told they will. Then to be told JUST KIDDING you signed paperwork and we lied to you!

Over the past 4 weeks I have had numerous conversations with ADT over the account of my recently deceased parents. During each conversation I was provided direction on things I needed to do, all of which I immediately acted upon. During each phone call I was told that that I would be contacted by ADT within 48 to confirm completion of their follow-up actions. Obviously, my one star rating is indicative of the fact that ADT has absolutely failed in ever completing any of their follow-up actions or any attempt at customer communication. Let me also state for the purpose of this post, I have satisfied all ADT security concerns regarding me contacting them in regards to my parents' account, so that is not the issue. I personally use ADT in my home as well and starting to seriously consider if I want to continue with them after being a customer for over 15 years.

Purchased the service from a door to door rep scouting new home owners in the area. We were promised that the motion sensor wouldn't pick up our small cat or dog. Lo and behold, we had so many false alarms that the city fined us. We paid the fine out of pocket (not one sales rep ever mentioned that they would pay false alarm fines, ever - until I called to cancel service), complained to ADT (the service rep swore up and down that the motion sensor was not pet friendly), and they replaced the motion sensor with a single glass/window break sensor in a corner of the house.

I have had them for 40 yrs in 4 different houses and my business. I have always been happy with them. My house now is about 20 years old so my current system a bit outdated in today’s world but it still works just fine and they would be out quickly to fix any problems.

The customer service is great and the equipment is almost top of the line however the price after the introductory hurts. There is no reason for a company to jack up prices after the initial setup. Most people don't even activate it after installed.

I had this system installed over 25 years ago. We no longer use it. We could never shut it off in time. We also had a dog that would trip it off. It just became an annoyance. It is still on the wall but not in use. We also are not in a contract.

Updated on 08/21/2019: I have been following up with them (Kam and Marwan) for more than 1 month (right after install) and reaching out to them for what they broke during install (power to my home automation lighting). They have been giving me false promises that someone will come and fix the issue. Every time someone is supposed to come, they just make it a no-show. This technician Kam who worked on the install and who apparently broke the power of my electrical switches, I had close to 100 test messaging back and forth and he said he knows whats the problem and he will come and fix and I was hopeful that he will stick to his words and I also spoke to his Manager (Marwan). But guess what? He did another no-show!! I am super frustrated that after 1 month, half of my house is still in the dark. Shall I contact a Lawyer to file lawsuit or go through the hassle in finding the right electrician and pay them for what ADT broke.

If I could give them -5 stars I would!!! After many many years I realized my mom was paying an arm and a leg for the monitored ADT home security system with the most basic capabilities, a couple of window sensors, a smoke detector and a motion sensor costing about $550 per year to monitor! So, we called to cancel. It took multiple calls to their account department, long waits and no answer. We finally reached someone on the last call, after a 50 minute hold, having spent a few hours total hold time while listening to the most annoying ADT commercials on a loop that drive you nuts. Finally we get an agent and she was our new headache! She relentless in trying to keep us as a customer to the point I was about to throw my phone at the wall. I must have told her 100 times (I am not exaggerating) that we want to cancel the service and she simply say "I understand" and would go on telling us about the benefits of the new systems!

I experienced a lot of issues with ADT in the past. I seemed to have problems with the technician that came to my house. The system failed occasionally and customer service representatives were not eager to help with the issues. The rates kept increasing and they made it difficult to terminate the contract. Also, they were not upfront about the charges the police department charges for false alarms or mistakes that may have occurred in error.

I like the system. It's got a bunch of options and features including front door, sliding door, window, entry, and exit alarms. We have the complete system installed in our home. However, we couldn't get into the system when we moved in. Apparently it got cancelled until the new contract was signed. Oh, the in-home alarm still worked but over time when the company came to renew the contract, the guy who came to our home, because we can't afford the monthly charges, started unhooking wires to the point of removing parts here and their dis-alarming the whole system.

I would like to start by saying that this is NOT for the installation company. The installers are great and know what they are doing. ADT corporate though, are close to running a scam. I am a renter and was told by management that I needed to move units because they had to renovate the current one. When I called ADT to transfer services and have my equipment removed, they said I would have to buy their NEWLY developed equipment (mine is a year old) and would have to sign a new 3 year contract. When asked if I can just have my current equipment (which works great) moved, they said no. Of note, this is the second set of equipment I've had to buy in the past two years, because of some "faulty" issue with the previous ones. No credit was given, because equipment credit only happens after two years.

I obtained ADT service to help protect a small gym I opened. Upon the sale of the the system I was never informed that we were in a contract and could not be terminated. I was informed that it was a great deal because it was FREE installation. Well once installed it never worked properly for approximately two years. I decided to sell the gym and cancel the service. It was at this time I was informed that I would have to pay a 538.85 to complete a contract that I knew nothing about. Your sales person only advised me of the FREE installation not of the contract length. I requested it be waived due to the circumstances of selling my gym and I would advise the new owner to take it on. Their response if they sign up within a period of time they would not charge me the five hundred. I further advised them that I have never missed a payment nor complained about the service, I just kept working with them.

I negotiated a $30 per month monitoring fee with the ADT representative on the phone when the system was installed. They then charged me $40 per month for years. When I called them about it they claimed that they had no record of my having negotiated the lower rate, but they agreed to lower the fee to $30 going forward. A few months later they were still charging $40 and they again claimed that there was no record of my last call. LIARS and THIEVES!!!

I like having a home security system so that I know that the house will be safe when they are connected to the security alarm system. It does make it nice to have a home security so they can monitor your house and try to keep it safe as much as possible.

I originally called ADT due to a promotion they were having for $27.99. Made an appointment with an installer based on this price. The installer came in and it turns out that the account representative Josh ** with a company called Defender which was running the promotion failed to tell us that the promotion is only for service with a landline. The real price was going to be $59.99. I spoke with a representative at Defender and they not only did not apologize for not informing us of what the promotion price included - they insisted that we heard it wrong. Despite my better judgment I proceeded with the installation knowing that I still had 36 hours to cancel.

Paid $1300 for the system. 3 days after the installation 2 of the window sensors fell off. I attempted to contact the rep who installed the system with the number he provided and he never responded to any of the multiple messages I left. I then called the ADT 1800 number. 3 different appointments were made and no one showed or called. I have been waiting for 2 weeks for a manager or supervisor to call after I left my information about the missed appointments and requested a return call. At this point I want the system out of my house. I have spoken with customer service indicating this and am shuffled between different people on the phone for extended periods of time nearly an hour each call. I'm told a manager will call me back at the conclusion of each of these calls but as of yet...no callback. I chose ADT because they claim to be the largest and best at home security. I'm so disappointed.

I got promo in mail for $27.99. Called and sales guy promised if I signed up they wanted to make me happy and would give me $200 worth of anything I wanted off the truck. I found out later he was LYING!!! REALLY? I told the guys when they tried to get me in a higher contract I only wanted the $27.99. I saw 27.99 on the papers but when I got bank statement they had charged me $56!! I immediately went to cancel, which you have to sign paper and take to post office. I am now waiting to see what crap I have to go thru.

I had a system installed under a special "deal" in May of 2018 and in June our house was hit by a tree. The person I spoke with did suspend our service through September but when I asked to have the system serviced and reinstalled after returning to our home I was quoted $152/half hour for service. Have been paying for the system for a year that is not functional and have got the runaround after repeated long hold times with customer service. The system was installed by a third party who tried to guilt sell us $8,000+ worth of upgrade equipment that you could purchase from NEST for less than $1,000. It's a scam and a rip-off. Patrick

WOW! That's all I can think to say. The serviceman was so knowledgeable. He REALLY cares about what he's doing and has only the best intentions for the home and family he is serving. He was dressed nicely and made me feel comfortable about having him in my home and around my children. He made sure I was very aware of how to use the system and asked me multiple times if I had any questions. He didn't seem rushed or stressed. He arrived 10 minutes earlier than scheduled and waited patiently for my arrival.

We moved in the house in December 2018 just before Christmas, the first thing we added in January was the ADT Pulse security system. In our cul-de-sac we not have AT&T signal, cause the tower is too far. Technician who came to install was aware of this. He still programmed the panel to AT&T tower. Since we have wireless system, it never connected to monitoring station. We did not realize until July of 2019, we actually needed it and they never received any alarms, After a lot of hassle with the customer service, they agreed to change the whole installation and connect to Verizon tower. Had to take a day off from work for them to reinstall.

We moved to the Huntsville, Alabama area and called the 256-850-4352 ADT Security Service. They give you the impression that they are the local dealer. But you are really talking to someone out of state/country. They were not able to give us an installation appointment for 3 weeks (ridiculous). We were put on their cancellation list hoping they could fit us in. We called several days in a row trying get on their schedule but had no success. This company places you on hold multiple times as you are waiting for the salesperson to fill out info, respond to questions, etc.. I know this sounds paranoid but after listening to their propaganda and how they describe how terrifying it is to live without a substantial "ADT SECURITY" system to protect you and your loved ones it would even make the Commander of the US Army nervous if he did not have a security system in his home. I truly believe this is their sales scare tactic.

ADT is still charging me even though I’ve explained to them multiple times that my home was totaled during Hurricane Michael, and I am now living in a camper. They won’t let me cancel without paying over $900 in cancellation charges, even though I have no other choice but to stop their services. It’s absolutely terrible what they will do to people in our position. I wonder how many more are in the same boat....

I called ADT and Defender/Retailer showed up. I requested the touch screen panel that I saw online and when they came to install the equipment, they claimed that they don't have it. I called customer service 2 days before expiration date to cancel my contract because I was misled and given false information. Management convinced me to keep the service by offering me free upgrades. I scheduled an appointment to install the cameras and door keypad and doorbell. The technician never showed or called. I called customer service more than 3 times, no one could give me an explanation.

Updated on 08/10/2019: July 6, 2019: ADT Security system installed. A week or so later, the doorbell camera was starting to give really loud static feedback. A call was placed and a tech showed up to fix the issue. Issue showed up a couple days later and another call was placed for a tech to come out and look at it. July 24, 2019: James the tech showed up, looked at the doorbell and said it was too loose. He tightened it and it was still giving static feedback. He replaced it and stated it should be fine now because it was a new camera. I mentioned that I was told over email that we would be credited the amount of days the equipment did not work.

Stay away from ADT, they don't care about their customers. I had disconnect my service after 12 YEARS with ADT due to a life event and ADT would not waive a early termination fee of $934.88 because I had just signed a new contract for a outside camera. I offered to pay for the camera but was told, "no," and was told I must pay the $934.88 in order to end my contract with them. I ask did my 12 years with them mean anything. Their reply was, "We are sorry there is no exceptions." I was told this by Three individuals. Again there are better companies out there. Also make sure you read your contracts and remember when talking to these sales Reps make sure when they tell you something you write it on your contract document and both of you initial it. It has to be in writing. Don't trust any of them.

Issue 1 - Offered a "free consultation" where I was told I would not be charged for the consultation itself only the equipment/system purchased. Turned out to be false and I was charged over $100 for the consultation, on top of the charge for the system I had purchased, without authorizing ADT to charge my CC. I even asked customer service to provide the recording of initial conversation with the ADT rep where I was told I would not be charged. They couldn't provide.

Updated on 07/12/2019: In addition to the review I left a few days ago: I finally got my cameras running on my own after their "camera specialist" did not know how to help me set them up. I didn't want to wait several days to have someone come back out to have cameras I've had up over a week to start working. The tech did come back out due to a faulty sensor & he has been fine, but the more I found out about our system the more disappointment we have. We have 4 ADT cameras. We love that they record when the alarm goes off which was the biggest selling point to buying through the alarm company, but DID YOU KNOW if you have 1000 clips in a month they STOP recording unless your alarm is sounding.

In summary liars and very poor service scamming through Defenders is all I can say. My wife and I were first time buyers in looking at an alarm system and like many many others sucked into this trap where they are quick to promise you 27.99 month plan and equipment credit and say that it's "special" for just our area. I confirmed this by speaking with two sales managers. Both of which promised me that the $27.99/mo. plan was not just for landline service but rather confirmed for the cell service setup, and were quick to take my money for the install fee on 6/12/2019.

I received an email notifying me of a rate increase on June 7, 2019. I called to dispute the rate increase and was told I needed to respond to the email I received to request they waive the fees. I sent that email on the same day. I did not get a response of any kind to my email and on June 21st the new fee was automatically deducted from my bank account. This was my only indication that my request to waive the fee was declined.

Hey #ADT, I just had the worst customer service of my life calling to cancel my service. I would have expected after being a customer since 2011 I would have gotten a bit of an upsell to keep me and then a "sorry to see you go" when I said I decided to go with another vendor. Instead your cancellation rep Chance decided to lecture me and treat me like I was a punk who didn't deserve his time. After I asked to be passed to a manager, he said "nah, I'd rather not" and then basically told me good luck calling back and getting someone to process my cancellation. Took me another bunch of calls and asking to get transferred to a manager from the jump to finally get my cancellation processed.

I'll be honest, I don't have many complaints about their actual product; it's their customer service. After a year, I wanted to downgrade my service and cost, but it turns out, I'm on the hook for another year. They didn't help me and their "I don't care" attitude was pretty obnoxious.

ADT is the absolute worst. This is a money hungry, blood sucking company that couldn’t care less about their customers. I have been an ADT customer for almost 8 years. My small business recently closed down. When I first installed ADT I paid $369 for equipment and another $144 for installation just to upgrade my equipment because I kept having trouble with my services working. Therein lies my first problem, believing the hype of this company. They are only nice until they suck you in, after that you’re on your own.

The 3 year contract is a bigger deal than you might imagine. Regardless of how poor their service is, you can’t escape. When they set up your system wrong and tell you they will fix it right away but don’t show up, you can’t escape. When you have to call them to get them to come out again, and then they set it up wrong a second time, you can’t escape. Then, when you call to complain, and they say your contract is with a local company called Defenders, and they transfer you to them only to have them lie about a supervisor having gone home for the day and then “oh actually one just walked in”, you can’t escape.

Received ad for $27.99 monitoring. Ordered install based on that. June 4-Charged $104.94 for installation and set up. June 6-Installation by tech who was VERY high pressure sales to sell additional equipment. I actually had to tell him I didn't like his tone. June 7-Charge to my bank for $95.38 for monitoring service at $52.99 per month prorated for June and full rate for July. June 10-Sent cancellation per contract within three business days. Cancellation calls for refund within ten business days. July 5-Called to complain had not received refund and was told that account still showed as active and refund would not come until 30 days after cancellation. July 6-Charge to my bank of $52.99 AGAIN. Called to complain again and was told I would not get my refund until equipment was removed from the home. Still no word on my refund or when I will receive it.

I’ve been a customer for about 10 years, maybe more and you’ve just lost me as a customer and I will NEVER recommend this company to anyone. Brooke was very unhelpful and didn’t try to help me in any way. I replaced my battery a while back and my system just hasn’t been working and all I was trying to do was to get a tech out here to reboot my system and get it working again. I pay for my system on a monthly basis and Brooke was telling me that it doesn’t matter that we pay our monthly bill, I will still be charged another $96 to have my system rebooted and fixed. Last time I had someone come out. They told me that it was covered under maintenance and there was no fee. Brooke didn’t even attempt to help a long term customer that was happy with this company, she was very rude and absolutely no help.

The technician who came to our home was very knowledgeable about the system and took the time to explain it to us, and he was very friendly. I was contacted after the install to ensure we received instructions on how to operate the system. I was also contacted several days later to make sure everything was going well. Great company to work with. They care about their customers.

I have been an ADT customer for 14 years. Trying to cancel service for over 3 months due to horrible customer service with my alarm system. Went thru divorce and had to change name on account. ADT says I signed up for a 5 year contract and never did. So now they want to charge me termination fees. They charged me many times for services that were to be free. Have account set up for auto pay so they take money anytime they want for free services. You spend hundreds of hours on the phone and your bill keeps getting bigger and they keep taking money so much that I had to pay to block them from my account. They will not terminate my service, keep taking money and offering discounts that never happen. Company is a disgrace to the security business. They will never resolve this problem because they are cowards that suck you dry and never follow thru on anything.

I had ADT installed because of a security issue. I was told that I could get their cameras and a doorbell cam, I was super excited because they were running a promotion which meant I got the doorbell cam for free. When they got ready to install the system, they realized I had HughesNet (I live in a rural area) and immediately I was told that their cameras wasn't compatible. Which meant that I could no longer get the security cameras through them!!! That was my whole point of calling them to start with.

Called ADT hoping to deal with an honest company who would tell the truth and do what they say in person and not just over the phone. I was told I could have up to 5 exterior cameras along with window sensors, fire protection, and door protection for on cost and there was no limit. Of course this was a lie and when the technician shows up they only allow 2 exterior cameras due an ADT company policy as well as I limit on how much equipment could be installed. I felt betrayed and lied to again. Never again will I ever trust any company till I have it in writing in my hand. The installer was like a different security company than the one I spoke with on the phone. He tried sales tactics to convince me to accept less than I was promised as if I was stupid. He also took advantage of my fiance who didn't understand what he was saying.

I have never been CHEATED, ENTRAPPED, TREATED in the way you are treating me and my family. We signed up a year ago. We explicitly and multiple times asked what happens if we must relocate ABROAD due to JOB transfer. We were told that if ADT cannot provide services at our new location (like moving abroad), we will not be held to the early termination fee and penalties. NOW that my husband got a contract (copy was submitted), the company first tried to tell us that the no-penalty rule applies only to the military. When I pointed out that "military only" was NEVER mentioned, the story changed to one of the MOST INSANE arguments: that it is my husband's contract and not mine, and since I signed up for ADT, we are still in breach of contract (never mind NO ONE mentioned to me that my husband should be on the account and not me - we are MARRIED!!!).

I had my old ADT system upgraded last week. The upgrade included three wireless security cameras. The picture quality of these cameras is horrid. Pixelation, unfocused, and the inability to clearly see faces. One service tech said it was due to a poor wireless signal. This is simply not true as I own a wireless Nest camera which uses the same wireless system and the Nest provides a crystal clear picture. The lead tech for my area told me to just return the cameras if I wasn't happy with the quality. I called up ADT customer service today to see what they could do. The representative was totally dismissive. Again I was told that my only option was to have the cameras removed.

ADT has been very slacking in their service. One time I received call that the alarm of my house sounded off when I was away. The representative actually told me that he tried to call the police but could not get a hold and told me they continue to call the police until someone pick up. A few year until recently, I noticed a slight increase in my bill of $6. The sale person set up the system for me, promised me that the bill will never increase. I called and they were able to reduce it. Sketchy. Fast forward until a couple months from now, I changed to another security service. In a way to persuade me to stay, they said they can lower my bill to 29.99 per month from 57.73. This means I was overcharged so much for the entire time I stayed with them? Super Sketchy.

Second frustration with ADT: I informed ADT that I am moving from my home which I had sold, on April 28 2019. I was not allowed to cancel my subscription saying that I had signed a 3 year contract, so I asked them to hold my payment until I purchase a new home and moved in. I purchased my new home in June and called ADT to relocate my equipment to the new house. A sales agent came to meet me at my new home and said they couldn't move that equipment and offered to install new equipment at an extra cost of $400 and a new 3 year contract. He sent me a contract to sign that stated that my old subscription will be canceled once I sign the new subscription.

Liars is all I can say. We were first time buyers and was lied to in sales office to get to purchase. Said he would throw in $200 worth of "free stuff" if we went with them. So I said okay. Came and installed and then the crap started. They said contract was for $27.99. When I went to login to the first day or so I had TWO charges, one for $56 and one for $53. I signed up end of June so there was only 3 days prorated. When I called in to question the bill I got switched around so many times to different depts I lost count. NO ONE wanted to keep me or try to get it straightened out. When I said I want to CANCEL my service they were FINE with that and didn't CARE AT ALL! I am in process now of mailing in my CANC notice and being done with this company. ADT isn't what it used to be and they don't care at all.

Received an advertisement promising a free doorbell camera with a certain level of service. Just moved into new home and decided to go with ADT based upon brand recognition and offered camera. Technician came out and did an excellent job with installation. It was explained to me at that time, by the wonderful technician, that I couldn't get the camera because I did not yet have WiFi installed. I figured at that point that I'd just have someone out when it was set up in a few more days, or I'd at least get the free camera sent to me. No, they don't send the equipment, they have to install.

Do not ever use ADT! We cancelled our account when we sold the wife's house, contract had been fulfilled. Now 2 months later they are still billing us! This account has been closed since 5/25 paid in full, no contract obligation left! Cancel this account and never report to credit bureau!

We have been with ADT for about a year now and the service has been great. It's nice to have reliable security and peace of mind. We recently moved to a new place and the service provided was great. Our tech Sam was on time, professional and was able to answer all of the questions I had.

ADT is lied to me. They are rude on the phone. They did a very poor job installing the system. ADT won't let me cancel unless I pay the whole thing in full even though the system is not fully installed yet. It's only been a week but they say I can't cancel after 3 days but they said they'd come and fix it after two days and then at 4 days and then at 7 days and it's still not fixed. It has never been installed all the way. I needed the system yesterday morning and it didn't work. Cops were here. ADT is horrible horrible horrible.

I cancelled my service in December of 2018 and ADT would not stop sending me invoices. I am filing a complaint with dept of consumer affairs new. I am telling you DO NOT USE ADT. WORST. After cancels I kept getting invoices and sent letters stating I cancelled but ADT did not care.

Very automated process, on the phone and during the install. Installation was great. The installer (Ray) did an outstanding job. The system is easy to use and understand. No complaints about any part of it. I would recommend ADT to anyone looking to secure their home.

I reached out to ADT last week asking them about the promotion deal I had and why I was charged additionally than what I was told. The first gentlemen I spoke with was very nice and SAID he would be filing a request for my situation to be reviewed and that someone from another department would be in touch with me in 24-48 hours. I did not receive a callback. I had forgotten about it and just reached out to follow up and the woman I spoke with not only had NO record of my calling in last week, there had been no record of any request escalating my issue, after expressing frustration about this situation and your lack of record keeping she informed me that I could just cancel my services. Hah, what a fabulous way going about client retention! This is shameful and unbearably unprofessional, my ears are practically bleeding. I have a very strong work ethic and have been in customer service for over 15 years. This is ridiculous.

There was a trespasser in my driveway. The camera only recorded 30 secs and turned off and never turned back on. I called customer service and the first time the agent lied to me and said she we send an email on how to fix the problem. The email never came. I called back and the next agent forwarded me to a tech. The tech said this cannot be done. He forwards me back to an agent which never picked up the phone. In the meantime my child’s bike is gone. And I have nothing to show but a person walking into my driveway. Some of the people that work for ADT are in fact not professional and lack common empathy.

We had ADT security installed in our home but last year had a break-in. Turns out the alarm on that window was not working. I called ADT to replace the damaged screen and found out several screens were not working. You can imagine how upset I was to find out my home was not protected (even though I was paying my monthly ADT bill). So I cancelled the service.

DO NOT USE THIS SERVICE!! They installed everything, and it seemed alright. Then we noticed the installer took our home keys! I called back to get the locks changed, but all they offered to do was return the keys. The installer returned 3 days later with the keys, but we were not home. I said that having someone with keys to our home and knows our alarm codes is not providing the home security services they offered. It took over 4 hours on the phone to get them to agree to change the door lock. Seven days later, and still do not have the changed lock, and our keys are still out there!!!

The Tech that came to install system was very courteous and took the time to make sure I understood each and every step. Went over all equipment, etc. to make sure it was item that I needed. A Gentleman all the way. When he left I felt I was very secure with the new system to protect my home.

Starting from the very beginning. I reached out to ADT to make an appointment for an in-home consultation. I was leery about the 3 year contract but I had him come anyways. When they arrived a week later a gentleman in his personal car arrived in ADT clothes. Thought it was weird but whatever. He comes in very polite and asks where my keypad would go and then we looked for break in points in my home. BEFORE I KNEW IT MY KEYPAD WAS HANGING ON THE WALL WITHOUT ASKING. After going through my home he writes a $1750 estimate and tells me my monthly service is $54.00 a month. The ADT associate told me it would be $27.99 after the ADT supervisor tells me nothing out of pocket except a 1 time $109 hookup fee and a $100 Rebate. I say, "No thank you" he says, "Well maybe we can "cut" some stuff that you really don't need." Long story short. Nothing out of pocket besides the $109.

Updated on 07/23/2019: Here we go again. After my last incident we had a technician come out (after the original one never showed up nor called). He was sent out from another job. He was very nice, worked on our doorbell cam for 4 hours and got it up and running we of course needed a new one because the original one didn’t work. It didn’t last a week.

Updated on 06/26/2019: So, as far as anyone or anyone that reads reviews you will see that my last review, and their response back is that someone in a management position will contact me, but to give at least 24 business hours for them to call me. I am writing a review to let you all know, it’s all lights and show. But no follow up and no phone call from management and this has been over the 24 business hours. Still have to give a star as a one, but wish I could give them a negative star review cause they don’t deserve a star or any stars.