ADT Reviews

My front camera keeps on turning offline for some reason. It keeps having to get rebooted every day. But besides that, everything seems pretty good.

My old system was broken and I had to find a new one. I was checking around and ADT popped up on Google. So, I thought they paid the most money in advertisement and I didn't have the time or patience to be looking around for stuff. Plus, I heard of ADT before and they said I was going to get all these free stuff. So, I went with them and all the people that worked there to help me were fine. I don't have any problem with them. But I'm not going to recommend ADT to anybody. I'd tell people to look around and that there are other things out there. But I'm not dissatisfied with the service. It's expensive but everything's expensive and it is what it is.

I have had ADT since 2014 and am very pleased with them. I love the ease of using it from my phone etc. It is a great security company. They are always available if you have questions or need help! I recommend ADT for your security.

We got burglarized while having ADT and they did not call the police until after my husband did. Instead they just left an audible voicemail that they did not all the police. The burglars must have laughed. Also our alarm was not. We got burglarized while having ADT and they did not call the police until after my husband did. Instead they just left an audible voicemail that they did not call the police. The burglars must have laughed. Also our alarm was not audible because after one of their service visits, they forgot to turn it on. After all our damage, they did not even compensate us their premiums. NEVER use them. Not a good company!!! Because after one of their service visits, they forgot to turn it on. After all our damage, they did not even compensate us their premiums. NEVER use them. Not a good company!!!

I was kind of confused because what the lady told me over the phone did not happen. She asked me what I wanted and I told her I wanted the original package that came with a doorbell and I also wanted an additional camera. She was saying that the $800 fee that you usually put down for the equipment was waived due to me going through Spectrum and whatever qualification when she ran my credit.

My parents have used ADT in the past. Recently, I had two reps of ADT come out and I was very pleased with both of them. They were very personable and explained everything. They seemed very knowledgeable about the equipment. ADT is a good company. In the past, it was very reliable and they were very responsive. I'm hoping that I have the same experience this go-around. So far, they've been very responsive as far as any questions or anything that I've had.

I moved into a new house and I figured that I might as well get a security system and make sure that it's protected so nothing could happen. ADT was the first to send me anything in the mail so I went with them. Plus one of my friends has used ADT and likes it a lot. The customer service was great. They were pretty straightforward with everything that they said and it worked out pretty good. I called them on Monday and they came out on Saturday to do the installation. That was the earliest appointment they could get. I really like the keychain thing that you can take with you. So when you leave, you can lock it and not have to do anything from the inside. Then when you come home, you can just go ahead and unlock it.

Everything went great with ADT. This is our first time with the cameras. But with the alarm system, it’s not. They answered all our questions. Plus, when they were doing the setup, it was easier than the last time I had it. It was simple. The rep showed us how to go online with the phone and it came out really good. We really enjoyed it. The first rep who came out was good. But the second one that came out was more experienced. He had more answers to some of the things that we were wondering about seeing that it had been a minute since we had our alarm system. The reps over the phone were very helpful and good as well.

I have a friend who told me that ADT was very good, so I took his advice. The technician that came in to install the alarm was really good and their customer service was very helpful. Their service is good as well and I like having the freedom to use my phone to arm and disarm the system. This is the first time that I have ADT and an alarm system in my home. It's great to know that I have security and if I go out of town, I know that my home is secured.

The sales rep of ADT was very helpful. The installation of our system went very well and the guy was great. I really like their app, how I can arm and disarm the system through it. It's pretty simple.

Back a few years ago I had my house covered by ADT. They came in, did the basic installation for free and charged me an additional fee to cover the other doors and windows. Although the price may have been a bit higher than I thought it should be, it wasn't terrible. The monthly service charge was reasonable and the service was not really any better or worse than other companies. Overall, ADT was a decent security company that suited our needs at the time.

The experience with the sales representative was initially by phone. Then ADT scheduled a guy to come out. Both were very friendly and took their time talking to me. The installation just took a long time. The guy only does two installations a day. His other one was at 3:00 and so he got out of here right before then, 8:00 to 2:00. I got a video camera outside and it was fun to play with.

I been customer of ADT for 2 years, this is the first time I have a complaint about one their products, I was trying to get fix an small security camera that I bought with my package, and they want to charge me to fix it, it may sound fair to charge, but is not. We the client are paying top money for their services and they can't fix a camera? Waiting anxious to finish this contract.

I have a neighbor that has caused problems for 10 years. He has cameras all over his entire property facing every angle of my house, my front door, my back door and the inside of my privacy fence. The police can't do anything until he is recorded on camera. I was scrolling through Facebook and I saw ADT where they had a package deal. So, we called and we told them what we wanted. They said that the cameras, the panel and the door sensors came with the package. We said okay and the rep came out on the 8th. When he got here was when we didn't know that we had to have Wi-Fi because ADT didn't say anything about it. The next day, when the guy was there, he said that he could put the panels and the sensors in. That way, we would have some kind of security and when we get the Wi-Fi, we would call back and they would come out and install the cameras. We were fine with that.

I have mixed feelings because ADT is good, but they are extremely expensive. You can get certain things in your home for a decent price or they add it to your bill, but it seems like they'll mark everything up. Normally, I would get a camera for 129 or maybe 189 at the most, but their camera is $300. I only have two cameras and three sensors. My room is not even protected, but the rest of the house is. I'm debating on what I need to do. I heard people can buy a camera offline that's compatible and still add it to their package. I don't know how to do it, but I'm looking into it.

The installation was great. The guy was very nice and respectful. I hope that all the ADT technicians would be as such.

The sales representative was good. However, I didn't think I would be coming out of any money at the day of the installation 'cause I already had ADT equipment here and they gave me the $850 credit. He kinda didn't explain that all the way to me but it's all good. I've got one of the cameras and I like it. I also like the fact that I'm able to set the alarm from my phone from anywhere. I was supposed to get $100 Visa credit card and I didn't receive that from my installer. He said I will have to call ADT back.

The customer service of ADT was all right. I went with them because they were cheaper. It was only $28.50. But after this and that, I noticed we got charged $40. But it's still a little bit cheaper than the other one we had. I called in today to get the rebate but they don't make it easy to get rebates. So I had to call the rebate company up and get them to help me. Other than that, everything's good. They did all right installing. They were very professional. It seems to be working.

I used to have ADT five years back. I decided to sign up with them again. They offered me a doorbell, but I was not totally informed about what the cost would be, or if I have to have video monitoring. They did not give me a clear picture of that. So finally, when they came to install, I had to decline that offer, too because I had to pay an additional charge. Also, some of the things which I had with other provider was also an additional cost. I had to talk with the installer. He had to give me additional discounts and we had a long discussion on that. That took a long time for installation, too. So, I would rather have them clearly state all the fine print so that we know what we are signing up for. It was not a good experience. Also, one of the security things fell down and I had to take it and put it back again. But after that, it did not fall down. I tried to call the installer to fix that problem, but he never responded.

I had ADT when I first moved in this home. I went with another provider and I was unhappy with that one so I decided to go back to ADT. I have the security locks, four door locks and doorbell camera. The service is good and the locks work fine. However, the system is not like what I thought it was. I’m not understanding how the keypad works. The other night, I was trying to do something to it and I set the alarm off twice.

I received ADT's flyers in the mail for the $850 free kit for the installment thing and I went with them. The whole thing was supposed to be $850 but the $850 was really nothing. So, I still ended up paying $1,300 out of my pocket, which was something I really didn't want to do. At the end of the day, I like ADT's service a lot, but I could've shopped around. I'm already in a contract though and it is what it is. Also, I wanted the outside cameras, but the guy who was in there was talking about $300 a camera and that was something I was not going to pay for. Other than that, everything else was fine.

We are very pleased with everything so far. We had a couple little challenges because of the older system that we had in the house that we had to upgrade somewhat but the technician that did the install was excellent. He kept us informed when he was en route and arrived when he said he would. We had ADT years back so we're pretty familiar with all their workings. But everything has been updated and he demonstrated the new keypads.

My son has ADT and he recommended it. When I called ADT, they came right out that day to tell me about the stuff and sell me on it. Steven was a very nice person and he did the initial hook up the day I called. I didn't have cameras installed at that time because I didn't have internet service. I called back a week ago and told him I had internet, but I still haven't heard back from him to get my cameras installed. ADT offers that they're gonna give you $850 worth of equipment, and the products are way more expensive than I thought they would be, but if it works well, I'm happy with it.

I'm very dissatisfied with ADT. I wanna cancel it. They advertise that it's 27.99 a month. But when they get there, they tell you that that's only if you have a land phone. They say most people don't have a land phone anymore, so the price is really 53.99.

I've heard good news about ADT, which made me decide to go with them. The sales agent was great as well as the features in the package. When I called to get the system installed, the lady said that I would be paying $108 for the installment and that I would get a gift card which they would release after three days if I have the system and keep it. But I haven’t received it yet. Still, the system is good so far and it has made a whole lot of changes in my sense of security.

The sales reps explained the cost and features that were available with ADT over the phone. My one drawback was that they were very pushy. I was hesitant. I told them that I was buying a house and I was worried about them pulling my credit. They immediately transferred me to a supervisor and then that supervisor said not to worry about it, that they would just get me set up and started.

I had ADT years ago. We had a bad experience. I figured we'll give them another try. The first rep lied. She told me I had $1,800 in credits. For the system, it wouldn’t cost me a dime but monitoring. It got here, cost me about $1,580 to do the system that was supposed to be done. The second guy came out and he did the best he could for me. He was very upfront and honest with me. The system's good too.

I talked to a really nice lady from ADT and she was a talker, and she had me there before I knew it. My understanding was that they would come out, show me what was available and I could make a decision. But the rep came out and start putting stuff up and didn't ask us anything. I liked the young man, but he was in a hurry. The customer before us had caused him problems. He was late getting here and it was almost time to get off. He also was not doing what that lady said that we needed, according to what I had told her. He just started putting stuff up and left us, and really didn't give us enough information to know what to do. I wanted to look at what was available and tell him what I wanted, not what he wanted.

The rep was good. He showed us everything and explained everything well. He had the stuff on hand and installed the system the same day in a sufficient time. So far, so good. I like that I can control everything off my phone. I like the automatic door lock too.

ADT is great and I like the system. I love the display and the convenience of it all. It also alerts me every time and I'm able to use the app. I'm computer-savvy, so I like messing with computers. I'm more of an app kind of guy. I can do everything from the app and watch everything from the app, so I really love it. I also told all my friends about ADT. But I was wondering about the monitoring. I was trying to keep my bills low and the monitoring part jumped to $50. But I was told 36. It’s okay though. I just can't get my regular coffee every morning.

The whole situation with ADT was awful. The guy that came out was a younger guy. What was told to me over the phone before I allowed for anybody to come out was totally different, so he ended up having to call his supervisor four times. By the fourth time, he was done with it. Before he called them, He was like, “Why don’t you just say you don’t want it so I can get out of here?” Long story short, the system wasn’t hooked up right. It was five different people that ended up coming out for it. The third person that came out hooked it all up together the way it should have been.

The ADT sales rep got me what I wanted and told me everything about it. He also installed the system and he did good. It took him four hours but only because the internet was slow, so he couldn’t use his iPad. I am satisfied with the features and I like the camera.

Some of the cost on these things was a little ridiculous. But then it’s supposed to be guaranteed for life. I only got a small little folder. ADT just told me how to arm and disarm the pad there. I didn't get any number so I could send it in for insurance protection because it was 50-something dollars. Then, I need the paperwork so I can send it to my insurance company. I also haven't received the $100 gift certificate card. I’ve experienced bad luck with that stuff with other companies already. I hope I won’t have the same problem. Other than that, everything seems to be all right.

We have a home in Maine, which is guarded by ADT and we were happy with that. We bought this home in Florida and the previous owner had ADT, and we thought it would be a matter of turning a switch and putting on a new program. The ADT rep talked us into a considerably upgraded system, which we had a little sticker shock initially, but we're glad we did. We felt very secure. He did a great job. He's a big asset to the company. He was terrific. He said he had only been on the job five months. He answered all of our questions. Some of them we had to repeat and he was very patient with us and showed us the system. Everything looked complicated, but by the time he was done, it looked very user-friendly.

I heard ADT was good and the price that they were giving me was nice too. The guy that was selling it to me really didn't give me the right information. But the sales manager that we talked to later, here at the house, when I told him what my system was and what they were offering now, compared to what they offered on the phone, they made it all right. He gave me all the equipment I said I had before and covered everything they were able to cover and took care of it just perfectly. The gentleman that brought it out and put the system in is only two miles away as well. The rep was very astute in showing me the best place to place the fire alarm and where to put the keypad. So, that worked out great.

We were searching for a system and ADT happened to call first after I did the online thing. We checked with the prices after ADT called and we ran with them. The tech, Aaron, did an excellent job.

The person who did our home inspection recommended ADT. The sales rep during the purchase was good and the installation was easy.

It went pretty good with their reps and my installer did very well on showing me how to navigate through ADT on my phone. He was really helpful.

I had ADT before. When I used to have it, I was very satisfied and never had any issues. I just wanted to save a little bit of money so I went with Xfinity 'cause of the package deals that they offered. But it really didn't pay off for the quality of service that they provided. I got ADT installed recently and the installation experience was very pleasurable and very professional.

I'm very pleased and grateful for the security that our ADT system brings. I also like the secure feeling that you get with knowing that you have it in your home. When we applied for the system, the sales rep was very professional and knowledgeable. He took his time and made certain that any question we had was answered. He represented ADT very well. He also did the installation and gave my husband a run through of everything about the system. And when my husband was explaining everything to me, he thought enough to mention how professional, knowledgeable, and nice of a person the representative was. But when you're inside and you press the Home button, the system gives a signal as if you're trying to go out and it doesn't line up with the fact that you're staying in. Then once it says the message, it's usually fine. Other than that, the system is great.

I like that I can let my dog roam around in the house with the system on Stay. I’m very satisfied with ADT and I will recommend it to anyone that has never had a home security service.

My experience with ADT went very fine. The rep conducted himself everywhere. As he was putting up the thing, he went over what it was for, what it was used for. He showed me through the phone. He was a very nice guy. I like the features of ADT very well.

It seems a little weird because I keep getting phone calls from ADT asking me why I don't have their service. But I do have ADT. They keep sending me letters and calling me, and they're wondering why I don't have service with them. They say, “Why aren't you picking us?” I'm just confused about how the company thinks I don't have service with them, but the system is good. I like it. I'm trying to get used to the whole having a security system. It's a pain to have to lock and unlock the house all the time with the system. Other than that, it's okay.

I was under contract with another company and I did not know it. I thought it was for 24 months. When I called them to cancel it, they said, "You’re still up on a warranty with us." I couldn't pay two bills so I had to cancel it. When the guy came back out and picked up the stuff yesterday, he didn't put my panel back on the wall. When they took it off on the wall and he laid it on the couch, he said, “They'll come back out and put it up.” I said, "Would they charge anything?" He said, "No." When he left, I called them. I said, "I wanna get my system put back on my wall." The lady said, "Ma'am, it'd be $35." I said, "$35 for what?" She said, "It's $35 for us to come out there and put it back on the wall." I am very dissatisfied. I will go with somebody else, but it wouldn't be ADT because I'm having to pay out more money to have this system put back on the wall.

Due to word of mouth and seeing their advertising, I signed up with ADT. Their sales rep was a very nice kid and their installer was very good. But I haven't really bought the system online yet because I have to talk with one of the persons to give me the code to disarm it. Other than that, I like the cameras off on the side of the building, though I wouldn’t mind a doorbell camera. I use the app as well and that's what I love about the system.

The people I spoke with over at ADT were very knowledgeable. They were able to answer all my questions, and if I had any concerns, they either were able to provide details to help me ease my concerns, or provide details that allowed me to make a decision based off of them. The installation took a while. The installer had trouble with the lock that I had put on the door. So, it took about three hours for all the installation of everything. He did it fairly quickly with everything else, but it was mainly the lock. So, it was kind of unexpected on the time that it took to put everything in. I'm kind of a little bit particular about how I like things, and I did notice that my lock was installed a little bit crooked. It works perfectly fine. I don't know if it was because he was having the issues of it. But other than that, everything was great on when they came out and installed it.

The installer was great and all got done in one day. ADT is one of the few I found that's willing to come out to where my house is and service a house the size of mine, but I don't feel comfortable arming the system yet, which is not helping. There's been a problem with a couple of sensors. The first night, one sensor went off, some sort of a maintenance alarm and then three times since then, another sensor went off. In six nights, I've had a sensor go off as needing maintenance four times, so I've yet even to arm it for a night because I don't want it going off in the middle of the night on me. At the moment, I'm not particularly excited about it. Other than that, ADT has been good. Wait time on hold is a little long, but everybody's been friendly. I just hung up with ADT to get someone out here for the second time and they're coming back tomorrow between 11:00 and 3:00. Also, the guy who came out the other day to look at the one sensor was great as well.

The customer service of ADT was very good. It's very easy to operate the system. Since having it, I feel very secure.

ADT was a good deal so I went ahead with them and the service was good. The alarm is good and I like the camera.

The guy that came to the house was friendly. There were a lot of features that I would have liked to have gotten but I can't afford them right now. Other than that ADT is a great service. I got two twin cousins who live by themselves and I was going to recommend ADT to them. I'm gone all the time but now, I feel a lot more confident with the ADT sign in the yard. I'm sure that deters people from even thinking about it.

The sales team may overpromise a little bit then you’re kind of taken off-guard when the on-site salesperson installer gets there. That was my only frustration but they made it right. The installation took quite a while though. The installer showed up at 8:00 and didn’t leave till 3:00. I only had one control panel installed initially. In their initial process, I told them I had two panels. They said that wouldn't be a problem. They installed one of the control panels when they got there by one of our entry doors. When I asked when he was gonna install the other one, he said, “We only do the one because you can control it from your phone.” But we couldn't hear it throughout the rest of the house. It was an issue. We had to get ADT back out this morning to install a second panel which was another couple hundred bucks. But the installers were great. The ones today were fantastic.

The install guy was really good and he was very helpful. ADT is a little expensive but other than that, the system works as expected and as promised. Also, I feel like my property is safer when I'm not there and my kids are safer when we are there.

The sales rep of ADT over the phone was good. However, the rep that came to our home was too pushy for me. I just agreed with him and told him, "Okay, good. We're done, let's go." We were there for three hours. All I wanted was the $27, I didn't want a camera. But had a camera. It's really a pain because every time I go outside, sit on my deck, it goes off 25 times. Now it's costing me $59 a month. He also drilled a hole in my wall six feet in the air. I said, "What are you doing there?" He said, "I gotta run a wire from here, wrap it up outside and up that wall." Now, I got a hole to fix. He also didn't clean up after himself. All the drillings, the wire pieces and boxes were all left there.

I'm very pleased with ADT. I was looking for a home security system as a peace of mind. Since I just bought my home, I ended up getting a pretty good deal in the mail. Everything went well. The technician was very knowledgeable on the job. He did a great installation. He did the total walkthrough.

The technician was very excellent. He showed me everything.

I wanted to get one of the doorbell greeter cameras. The other company I was looking at was expensive. ADT called me and their offer sounded like a good deal. The communication from the rep that I talked to on the phone and the manager on duty could be improved. They didn't quite explain everything really good. I had a guy come out and give me an estimate on everything. When he got here, he said that was not how it works but he explained everything. He was nice and knowledgeable. He installed the system in about 15 minutes and made sure I understood everything before he left. It was awesome.

ADT is a well-known company. It's one of the oldest and the best so I went with them. I love the doorbell and the motion detector. I like the features and the service overall. It's expensive but otherwise, ADT is good.

The sales reps of ADT were good and really helpful. The installation went fine and smooth. Their app is user-friendly and everything is fine.

I wasn't happy with the way the representatives talk to the client and that one of the third-party companies that they used to finish my install is misusing my personal information. The reason why I say that is my name, my email address, and my telephone number are on this email that they sent me and it encompasses a bill for a home that's located in Florida. I live in California. I wasn't comfortable with that. They don't have answers as to why they generated a bill that says I need to pay $106 for an install that is going to take place on January 29, between 3:00 PM and 6:00 PM. And it doesn't make sense as to why they're tying me to a Florida property.

We went through Consumer Affairs to get connected with ADT and the whole experience was great. At the end of the day, I ended up getting a lot of equipment covered and on some military stuff on top of that. I found it all to be incredibly timely in terms of when they could get out there and get us scheduled. They had a great technician come as well.

ADT had the most stars on the computer. Their rep who also did the installation was wonderful. I like the cameras. I have a neighbor that threw a brick through my window. So, we needed to have something. ADT works really well for us.

We used to have ADT many years ago. I like the whole system and that's what drew me back. James was very good when he came to install it. We had some nice conversations and he was just wonderful about doing whatever I wanted. Overall, I had an excellent service from ADT. I was very happy that I did that.

The ADT rep was just a good salesperson and their installer gave good customer service. He came in and he wore a mask. He explained everything to me. He cleaned up behind himself so there was no mess. It was just a good experience. When he left, everything was working fine. But my doorbell camera doesn't work. There's no video. I did the little instructions online and I just charged it last night. I'm gonna try it again but if I can't get it to work, I'm just gonna call them. Other than. that, it's comfortable to have the ADT system. I've just bought the home so I'm there by myself and I feel better to know that everything is protected with ADT.

I really didn't like the sales pitch when the guy came over to my house. What they told me over the phone and what he told me when he got here were contradicting each other, which I wasn't happy about. You sign up for one thing and then they come in and say, "Well, we're gonna do this and we're gonna get you a package plan and everything else." But when they set you down, it's over five grand. It was a damn stark difference than the 199 that they were advertising, and telling me over the phone that the stuff that I have was compatible with what they were putting in. The plan I got was what I've spoken to on the phone and they've already told me how much it was going to cost. So it was like a bait and switch. Other than that, the guy was super nice and very knowledgeable.

I am very satisfied with what we've gotten from ADT. Jacob who came out here and installed everything was fantastic. He walked me through everything. He said, "If you want to go full Fort Knox, you can. This is what I recommend." But he made it very clear that I didn't have to get all of that stuff which is good 'cause I don't have that kind of money. He broke it down, answered all my questions and allowed me to get the things that will keep me safe and at the same time not break the bank. I feel safe knowing that there's a giant alarm system that's gonna go off and wake me up so no one can break in. I also feel safer with the photoelectric smoke detectors. It's able to detect the smoke faster than the normal ones you get from the store. It's like 30 seconds versus 30 minutes. I didn't know there were two types of smoke detectors and apparently, this house didn't have any to start with. I feel better knowing that my kids are safe.

ADT is a good thing to put in the house. The sales rep was good and the features of the system are excellent. It's easy to operate the system too. I feel more safe having it.

They have good customer service. The installation was fast and the tech explained everything, step-by-step. Everything went well. I like that when I'm not in the living room and if one of the doors are open, I know the door is open because the system talks.

ADT was in the area. They answered all my questions. Also, the installation didn’t take long. What took the longest was the presentation. But that's okay. I needed to know everything that was available. I'm satisfied.

The lies that ADT's reps told me on the phone to get them out here to hook up the system led me to sign up with them. They promised me a bunch of stuff but when they got here, I didn't get all the stuff that they promised me. And there was a bunch of hidden fees. If I didn't absolutely need a security system right then, I would have went with somebody else. But I needed it right then, so I went ahead and have them hooked up the system despite the fact that it cost me $300 more than they said. Other than that, the installer was cool. Also, I like that I get to shoot somebody if they come in and it’s all covered under law because the alarm went off and they didn’t leave.

I liked the longevity of ADT. After the rep got here, it was a bit more expensive than expected. Other than that, it was all right. The rep was informative and explained everything. The system is simple to work. It makes it accessible for the different options. It includes by phone or from the thing itself. It's convenient that ADT can handle that.

The guy that came in and set up all our stuff did a really great job. He was very nice, personable, and went over all the options with us. When something didn't work for us, he was very flexible in fitting it to where things would work. The system is pretty cool and I like the app. I just wish it was a little cheaper of a price range for the monthly.

The guy that I dealt with was pretty good. But I wanted this panic button that I was guaranteed for and he took that off because he put me an extra fire alarm system in. He didn't tell me about it till the end of it all. But now, I can’t get that. When I talked to James, the sales supervisor, he told me that once I make that payment, I wouldn't have to pay again. He kept telling me that the guy would come out and go over this stuff and tell me what's what and show me how it works. And that would be it. The money that I paid to this guy was for his service. So he got more money from me. Also, I was told that I'll get a $100 gift card but I haven't gotten that yet. But James was very nice and professional. He explained things to me thoroughly.

I hate ADT. They’re a bunch of liars. They told me that I was going to get one type of service. I wanted motion detectors on all 11 windows. I had another company and I said I wanted the same camera on the front door. When the man got here, he said it was not on his sheet. I called the manager and the manager, Brandon, said no, that was not said. I said I would not have had that man come out here and paid this installation fee if these arrangements were not made verbally on the phone. But they cannot share the recording when they claim all their calls are recorded. I'm not happy. I call it senior citizen fraud but it could be false advertisement or a marketing way to get into peoples’ houses and get their money. You gotta pay them in advance before they could come.

ADT was excellent and their tech was outstanding. He showed up, put booties on and had his mask on. He went through and explained everything that they had to offer and gave me the different options that I had. Once we decided on what options I wanted, he walked me around. He installed everything and checked the system. I’d definitely recommend ADT.

The installer was good and professional. He did a good job. ADT did what they said they were gonna do, and it all worked.

Updated on 01/09/2021: ADT has acknowledged that I was told 4 times about the 90 money back satisfaction guarantee and that I signed the install tech's cell phone where they claim the guarantee was reduced to 3 days from 90. While I was not advised of this change since I just signed for the install on a cell phone, they acknowledge that also. However while I am dissatisfied with the service and equipment less than 10 days after install, poor service and non working equipment, they have had Julius contact me 3 times since my review and he will not agree to the 90 day term while he acknowledge it was told to me. I have advised ADT to come get their equipment, they will not unless I agree to pay 75% of the contract which I will not. DONT TRUST ADT!

I had a house fire and ADT is forcing me to pay them 610.00 dollars for a disaster that is out of anyone's control. They are making me pay for contract being broken. Nice of them to add to a disaster by trying to make a hardship into a financial hardships on top of a disaster, all I can say is get your security from another company. ADT is a bunch of thieves.

Purchased an ADT Home Security system with outdoor cameras to monitor a family member with dementia who is roaming. Two issues with the ADT system are:

We moved into our new home after selling our old home. We cancelled our service for our old home. We were billed for services on our old home after we sold it. Then we were billed on an accelerated program for our new home. Over charged over a $100 in all. Customer services was not any help when I called. Basically saying nothing she could do. I would not recommend ADT to anyone. Plenty of other home security companies out there. ADT will overcharge you and their service is below average.

I have been a loyal customer of ADT for 19 years. Since we moved to our new home 4 years ago, we’ve had to replace 8 Z-way switches, all which require an electrician. It stops working, we call ADT, they send a tech out in 1-2 weeks, they show up and tell us they can’t help us. Then we have to reschedule in 1-2 more weeks so they can come back with an electrician. The last few times we requested the electrician the first time we called, and have been unsuccessful doing so. We have to hire/pay for a babysitter. We have to hire/pay for a worker to take our place at work. And we have to waste our time and the technicians time, because your protocol says you can’t schedule an electrician the first time around.

ADT has the most advanced technology. Their sales rep was good - too good. The installers were efficient and they completed the job within the expected timeframe we discussed. Everything went well. I can control everything through applications for my mobile and I like that the most.

I started looking. And then, I started getting all these ads. Also, I called around. I talked to a bunch of people. But then, I went with the $99, which the day ADT, I told them to pack their stuff and leave because they went from 99 to 3,000. Then suddenly, they changed it all. But I had a good experience. My installer was a good guy. I use the system and it works. I like it all because it gives me a peace of mind. I don't trust my neighbors.

My ADT installer was great and polite. He was very thorough with everything that was going on and everything I wanted. And because he does sales, he was trying to make money too. I understand him trying to offer stuff and he did it in an accordingly way. I took everything he offered. He was looking out and knew how to talk.

My neighbors have the same company. I was very impressed. The reps were very professional. I thought they would take more time, but they called me right away. And as soon as I spoke with the team, then they sent me the technician guy the next day. It was great. So far, so good. I had a different company before, but I feel more secure with ADT. I recommended them.

The people from the homeowners insurance gave ADT my phone number, and they called me. The rep was polite. However, I didn't get what I was told I was going to get. The guy that came was very nice. I told him what the man said I would get for 27.99 - two door monitors, a remote key for my keychain, and a motion sensor. I didn’t get the remote key and a motion sensor. And I got three doors - the basement, the front, and the back. But if somebody came in my window, there is no motion sensor. They could take everything I have right back out the window, and nobody would know. Other than that, his work was very good. I'm disappointed because I didn't get the motion sensor, but I'm very happy with everything else. I would recommend ADT.

We moved into our new home and we got a promotional letter in the mail from ADT running a new service deal. So we gave them a call and had a service provider come out. Their sales rep was great. She detailed the plan, detailed the options, then gave me a good breakdown of what we'd be looking at cost-wise. Then she actually was fortunate enough to find a representative that could come out to the house the same day. So it was a pretty quick turnaround. The guy came out about two hours after I got off the phone and we did a detailed walk of the house. He showed me the entry points and what he would look for most in terms of security. He then broke down all the costs of the different options. We ended up signing the contract that day and he installed everything on site. Overall, I was very satisfied with the service and the installation.

I’ve known about ADT for quite a while. We just moved here in the past week and I wanted to make sure we had some kind of security. The tech was very nice.

The one that installed my system did not push anything. I was a little shocked at how much it was gonna be, but he said, “take your pick,” and that's what I did. He was very thorough. He took his time and showed me everything, every window, and how to do the system. I'm alone, my husband passed away, so I wanted a system. My friend in Avon Park had a system and I asked her who did hers. At that time, it was a different company and ADT bought them out.

The ADT rep is very nice. He maintained the distance for COVID. Then everything went well with the installation. They were able to explain everything. I appreciated everything. I like how you can see everything from the phone app.

ADT is expensive. The email from ADT that I got said that I would get $850 in free equipment. But when they got there and once the guy went over the package, I was told that it was gonna be $416 for the equipment and I wasn't prepared for that. All of that was supposed to be free, but the guy said that in the small writing, it said that it might go over. Also, one of my friends said that theirs were 30 a month while mine is 50. So, I'm gonna try to get out of it ‘cause that’s a lot. I've used the system three times. But I was disappointed in the money that I had to put out and the amount of the monthly bill.

I had ADT before. We got it again last week. Their sales reps were fine. But the technician was not so good. I wasn't home when came out to install. My wife was home. I told him what I wanted and he said that he was going to do that. Then I ended up with the equipment I didn't ask for, and I didn't have the equipment that I asked for. He did a really crappy job of installing. He drilled holes through the side of my home, both front and back and didn’t even bother to silicone them. He drilled right through my aluminum siding on my brand new house, which I just bought in June. He's already destroyed part of my siding. Then he didn't put the camera in the backyard up to a point where I can actually see my backyard. I see the deck, which doesn't even have the stairs going to it.

The installation was good with the amount of time and patience the guy took to working on it. There was some back and forth so we could make sure we had it in our budget. He was willing to work with us on that. We liked the door lock and just the general security of ADT so we could have our home more secure. I just wish they improve the cost. We have a really big house with a lot of big windows, so it was a lot.

The rep came in and we talked over the different packages that were available. He helped us, what he recommended as far as we really needed sensors, and then walked us through the entire process and answered all of my mom's questions. He then installed the system right away. Any stuff that he took out or tools, he put everything away. It was very quick and well done. We got the lock pad for the door, and I like that because then we don't have to use our keys. And that you can just arm and disarm it through the phone makes it convenient. We're more likely now to use that one than before. ADT's name speaks for itself. They really are the best. And the service that we received showed us that. Everyone was satisfied with the representative that we got and the experience that we had.

I got ADT primarily because of what I saw online about the service. You are able to reach people when you've got a concern. I evaluated in terms of what I thought would meet our needs and I think ADT will. So far, my experience with them has been great. The guy who came here was very professional, did a good job, and spoke well. I worked with him. He was here a long time trying to get us to agree on what we really needed. I have glass break sensors, motion sensors, and door sensors. I'm satisfied with that. The only thing is my son also has ADT down in Portland and I need to follow up to find out when he gets a gift card for the referral. The guy who was here didn't ever ask us for more specific information about my son.

My ADT sales rep was great. The installation team was just one guy. It took a couple days, but he got everything done. I'm pretty satisfied with it.

Dealing with the ADT rep and the installation was good. The only thing that I didn't like was that when I was on the phone with one of the sales representatives, I was told that I would get a camera and everything. I was planning on getting cameras and the Ring doorbell, but they never mentioned that there would be an additional fee.

I've had ADT in the past and then I saw the promotion on the flyer. The sales representatives were very helpful. When I told them about the experiences I’ve had with ADT, they tried to make it better. The guy that came out was really professional and treated us really well. They took care of everything. I like that I can control the system through the app. If I forget to do it, I can just do it from my phone.

Everywhere I moved, I’d always get ADT. I signed up again recently and they said something about sending us a $100 gift card. Apart from that, I'm very satisfied. All of it was good. The system I have here is made like the one that I had. The installers showed us how everything works. They were always patient, and they made sure the job was completed.

I had ADT previously when I lived in New Jersey. Here, there was no system. I was comfortable going back and using them. Everything was great. The installer was wonderful. It went smoothly and I was very happy.

ADT is always monitoring and they always have my back. It's not just a camera setup with nobody monitoring it. If I leave the house and if I go on vacation, I'm still covered. Also, I can control it from anywhere. They said I own the equipment so if I move, I can keep it. Brett was awesome. I liked that he wasn't trying to push anything on me. He came and asked what he could do to make me feel at peace. Some of the other places would just let you do everything by yourself. He was so cool and nice. I trusted him. He educated me so that was a plus. We did what I wanted and I liked that too.

I've had ADT my whole life and I was so used to it. My mother had them and then, I had them in my condo, so I decided to stay with them. The sales rep was very nice and informative. He gave us different options that we could do. I'm very satisfied with the features in my package and the system has been good so far. I haven't had any bad experiences with ADT so I would recommend them.

I was hopeful that this company was more of an upscale business, and I looked forward to getting my home protected by them. It has turned out to be an expensive waste of time. I was pressure sold and they kept trying to tell me the more expensive package was worth the money. I have Google and other cameras and security devices already in place, and my home is hard wired throughout. Their system is wireless as many are today, but I was not going to place additional hardware (which you must purchase) into my home and on every door and window. The decided to add a converter to accept my wired into a device which transfers into wireless for their master control keypads.

I've had an excellent experience with ADT. I really like the sensors I got from them. The motion sensor is good.

The call with the ADT rep was good and the tech who installed it was good and very professional. Everything’s going according to plan. It was a good experience and I would recommend ADT.

When selecting the package and they tell what comes in and then what's available, then that's all I needed to know. It was explained to me very well in the first call I had before the guy came out and installed the system. I like that I can arm the system from anywhere.

I was told that the rep I spoke with at ADT was the manager and it was good dealing with him. I liked the techs who came out. They demonstrated how to use the system and I’ve got it down pat. Fear is no longer there. I love it.

We've used ADT before in a vacation home. They've always been first-rate. We haven't had any problems with them and we've been with them for 8 years. The last install we had recently, the guy was knowledgeable and he was very professional.

The service technician was good. He set everything up. He was knowledgeable. And we feel protected. It's mostly the sales process and the cost that we are not satisfied with. We thought our first call to set up our appointment was great until, reflecting back on it and after signing up and feeling like we were misled on what everything costs, we are now frustrated with it. ADT led us to believe that the visit where we were designing our system and getting it installed was free. We ended up getting a separate charge for that. I later followed up and they said it was because they gave us so many other promotions that we did not qualify for free service. But that felt like it wasn't truthful on their end.

When I called, ADT had a promotion and I thought it was a good idea to grab it. However, it's like you don't have to pay it right now but you have to sign a contract for so much time. Also, I have seen other people have cameras in their house and they can see everything. They don't turn it off. But the one in the back and the one in the front record for a little bit then they stop. I don't know if they record just when there’s movement. Another thing is when my brother went to my house, he pressed the bell but I never heard any call or any alarm that somebody was at my front door. It might be just my signal or my phone. Maybe I don’t have a more stable connection but the other day, the app kicked me out. I don’t know when you have to refresh it.

My family members have been saying that ADT is very reliable and so far, they have been reliable to me. When the installer came, he was wonderful. I had so much questions for him and he was very patient and very collected. He answered all my questions. He didn't left until he made sure I understood every single button and what it was for and how to do it. But I had a little discrepancy when my mother passed away. The service got disconnected, but I'm connected back now. I didn't want to go to another company because I feel secure with ADT.

We were called by the Safe House Concierge Service and we were transferred to ADT that way. But we've also gotten about 14 different mailings. Somebody stopped by the house. We've heard about ADT a lot. We got our system installed on November the 30th. The only complaint that we would have is that when the technician got here, some of the things that the sales rep promised didn't really translate into what we could actually do. I felt like it was kind of overpromised. We weren't supposed to have to pay for anything upfront because there was gonna be a gift card, and it was supposed to be completely free installation.

The system was very easy to set up. The tech came to set everything up and everything went very smoothly. He went to the control pad and he went through everything. He showed us how to access the volume and how to change the password. The only thing that we've noticed is we keep getting a notification about the doorbell. It's saying that the power is going from wired to battery, wired to battery, a couple times a day. Other than that, everything is great so far.

The tech explained a lot of things to me so I would know and he left me good information. It was very interesting. The only thing is that the personnel I spoke to on the phone said they would call when they were on their way, but that did not happen. They said between 8:00 and 9:00 they would be here. They came at 8:20. They rang the bell, and I didn't know they were coming. If I didn't know that I had an appointment, I wouldn't answer the door. But everything else was fine. I like the package. It's a lot different and more up-to-date than the old package that I had. Also, the plan that I have will work very well for me. I'm very pleased.

Years ago, when I bought my home, somebody came by to introduce ADT, and she was talking about a really good deal, but she never did get back in contact with us. I reached out to see if that deal was legit, and it was. So, we stuck with ADT and so far, the experience has been pretty good. The only thing is any movement that we get outside, it’s recording it. It is not bad because we want it to record movement.

The sales reps were excellent. The installation guys were very professional, clean, wore masks the whole time, and still kept their distance. I was very satisfied with everything they did. I'm enjoying my ADT system.

I looked ADT up because I was interested in getting a security system. I called in and felt they had what I needed. The price was better. They had the $500 towards your homeowners’ insurance. And I like the idea that they would secure all the windows that you needed secured. The tech was very good, professional, and explained things well. I like the system's features. It's easy. It has been a good experience overall.

My house already had an ADT system when I bought it, but it was ancient so I upgraded it. The rep was good. He took care of me just fine. I got the most basic system there is, so I just turn it on and off. It's great. I have ADT for my business as well.

The lady on the phone that I had a small conversation with was sweet and professional. Everything that's included in my ADT system is nice. But I was supposed to get a few other things like some more alarms. I have over 3,500 square feet two-story house. So I wanted more security but it was way too expensive. We just did something in my price range for now. They were saying that I could upgrade later. The system is simple but the only thing I haven't figured out is turning on the security system while I'm inside of the home. Since having it, I'm more calm at home. I have lawn trees and it’s hitting the window, so I'm not thinking somebody’s trying to break in because I have cameras now.

ADT's national reputation and the fact that they were running a special made me go with them. I had a good overall experience with them, both in dealing with customer service and then when Robert came out. He was a pleasure to deal with. The system is very similar to the system that it replaced. It just has a few more bells and whistles that we're exploring. But it makes it easy to arm and disarm the system. And the new lock on the front door is also some added security.

I'm very happy with ADT. I'm retired, so I need a more secure system. But the only thing is I have a struggle with getting the certificate. The insurance has told me to bring the certificate so they can reduce the insurance but I don't know how to get that certificate.

ADT's price was a bit cheaper. The guy showed up on time, which was great. He was very professional. Everything worked out perfect. My wife likes when you open the door, it says “front door open”. The reps called me once because my wife screwed it up. But within two minutes, they called me, which is great. They were very impressive. I was very pleased with every facet of it, from start to finish. I just referred to my neighbor.

I used ADT in the past and their package and promotions that they were offering seemed good. The installer was able to work independently. He made sure that we understood where things were to get put. ADT had to send somebody different out in order to install the fire alarm things and the sensors because the gentlemen installing the other items had not yet received a certification in the state as he came from another state. That was very professional, rather than having them just simply put them up. He cleaned up as well.

I’m not satisfied with ADT. I ordered cameras and I asked them to put in the alarm in my house. I cancelled and they didn't give my money back. I waited for it. It's been 10 days of waiting.

I feel good about ADT. I was looking at different prices that other security systems provide, and I liked this one better. The technician was good. He was very communicative, explained to me everything, and got everything set up. I only got the sensors though. I really wanted the doorbells, but the technician said it wasn't going to be possible and that threw me off. Other than that, it was a good experience. ADT makes me feel safe.

I accidentally stumbled up on email on my phone and I saw that there was a lot of activation going on in this house. I already told the guy that the main place for the activity is in that attic. It did show that there was an activity in that area and the sensor picked up stuff. But no one let me know about it. They let me know by email but they didn’t realize that I didn't know anything about that. I was really dissatisfied with it because I couldn't see. I don't see any faces on them. All I hear is when I opened the door, it announces that I opened the door and that it's arming or disarming. But that's not good enough for me. I need cameras. I need to see, so I can take this to the police and have this here looked into. But I couldn't afford to get the camera.

I had ADT in California. Then when I first called ADT, I literally had a hell of a time with the lady who I spoke to when ordering it. At first, I told their rep that I just wanted information to find out about the system. But they really didn't want to talk to me ‘til I committed and gave them my card number. Also, my understanding at first was that it was a free installation, but it wasn't. It turned out to be over 100.

I had an excellent interaction with the ADT tech. However, I ordered two systems and I returned one back. My wife ordered the wrong thing. Other than that, I'm 100% satisfied with everything in the package. I feel safer.

My sister-in-law got a home around April and her home came with a security already. She brought it. She lives in the suburban and she avoided two persons trying to break in. We got the new house on November 6th, and we got the flyer. Because we already knew ADT, we were like, “Let's go with that one.” Also, it was more because I can leave dad. The rep and the manager were good. I liked their offers. And then, the tech was nice. He explained to my dad all the process. My dad is 81 so he has a little trouble understanding technology. The tech explained to him really well. Also, my dad’s main language is Spanish. The tech was bilingual so he was able to explain everything to my dad, in English and in Spanish. We're really happy.

My ADT experience has been a little bit up and down. My husband and I were talking this morning. I don't know if we should have went with them with some of the stuff that's been going on. The first guy that came out was really good. He's pretty thorough. Then we had some problems with the camera that was set up, and they had to come back out. We were charged $25, but we were told we weren't gonna be charged $25. Then they credited the account for that. We bought a router that we supposedly needed. The second guy came out and said, "You don't need this router here. You can just put it in the drawer, do whatever you want with it. It's yours." So, I'm sitting here going, "Why did we pay for something we didn't need? Again, please tell me why." We have some frustration with all that.

I saw an advertisement for ADT and thought it might work. They’re a household name and it happened to be a seamless process, so it seemed like a no-brainer. The guy who came to install was nice but he probably saw that I was someone who was already looking to get stuff done and realized that it was an easy sell. But the back camera doesn't do anything that I need it to do. The installer oversold the ability of the camera's night vision. It was installed on the Wednesday before Thanksgiving. He left at 3:30 and two and a half hours later, when it was dark, I realized the cameras were not going to be able to see as far as I needed them to. I immediately called and tried to cancel the service. But the office was closed.

At first, ADT was very disappointing because there was kind of an ocean between what they described initially on the phone to me and what the technician described when he got here. I had been led to believe that there would be a package as low as 27.99 on the phone with the sales representative. But then when the technician got here, he said there was no package less than 53.99. There was definitely a moment where I felt like we weren't going to move forward because the cost was going to be too high. Then the technician negotiated the price down to 36.99 a month. We got a basic package, which I've been very happy having an alarm.

My aunt's got ADT, and she likes it a lot. I talked to a customer service rep and it was fantastic. He was friendly. A week later, the installer came. I had a couple of questions, but he answered every single one of them. He did a good job of explaining and he wasn't rushing through anything at all. The guy told me it's the only security system that hasn't been hacked ever. I've already steered five people away from getting the Ring doorbell because he was telling me they've been hacked numerous times. The only complaint that I have is that the ADT doorbell tends to go offline. It takes forever for me to load it real time. I can go back and look at the videos, but if I'm not on wi-fi, sometimes it takes forever for that to load too. I don't know if it just needs updating or what.

We had some problems with our ADT system when it was first put in, but those problems have been resolved. We were waiting for a part, then it came in, and the technician put it in yesterday. But when he left, I forgot I had one other question for him because I don't know how to set up the timer for the night system and I didn't realize it until after he was gone. Other than that, we've got things working right now. We were disappointed when we had some problems with the system but now that they're fixed, our experience has been good. It would just take time to get used to it.

The sales representative over the phone answered all my questions and was a polite individual. The installer was a friendly, nice guy. He was also intelligent and answered every one of my questions. He knew just about everything needed. He showed me what I have now. We’re gonna get the camera system with the new tablet and all that. I was very satisfied overall.

Everything went fine on the installation visit with the tech. He was professional and did a good job of installing everything. He did go over. It was pretty quick and thorough. He wore a mask and he had the shoe covers on. When he went from inside, he’d always take them off, going outside. And then, when he came back in, he put them back on. It was just that it took a long time, although normally, the visits are pretty lengthy. But other than that, everything else was wonderful. Operating the system, I had a question and it came up. He gave us all the manuals so I just need to go through and reorient myself at a much slower pace.

ADT is a good company. I went with them for their reputation and the rep explained to me my options. He tried to do exactly what I wanted do. So far, so good.

I wanted protection for my house. The ADT reps were very nice. They explained everything clearly to me and my son, so we could understand it. The services were really good. Then the installers kept their mask on and they did a great job. They did everything with the cameras and the system on the wall. They broke down everything to me and showed me what happens if when the alarm was triggered. They explained it to me and I could understand it. It was a very good experience. I will refer them and I will use them again. The only thing that I didn't like was the price. I had to pay almost 400 bucks and that was never disclosed in the price. Then they said they were gonna take the $59 out in three days. It was very confusing. They simplified my plan, but the price was way more than what I expected. But I'm signed for a three-year thing now.

ADT has very bad customer service. When I received my credit card bill, it said $37.99. That's $10 more than what I've been told. Secondly, the alarm doesn't stop on its own. I have a seven-month-old baby in the house. I'm really not happy. In three days, we just moved up. We were doing painting so we didn't have experience with ADT. Then I called them for cancelation but they were telling us that we should've canceled within three days of the installation. So I'm really screwed up with the ADT. I have to pay $38 per month without liking the system. I will not refer ADT to anyone and to my friends because it's a really bad service. I'm very dissatisfied.

I’m sad to see ADT fail to evolve to stay relevant. Their equipment is bulky and requires special tools to install new devices. Their monitoring service is outrageously overpriced (36 month contract $50/month) compared to market disrupters (no contract $10/month Ring or $25/month SimpliSafe). What I hate most is I wanted to stay with ADT, made my life easier but they couldn’t offer a competitive rate, $32/month was what they called a great deal, then when I cancelled they offered me $15/month for 12 months then $20/month. What a hassle and joke, I’ve already purchased a new setup and all in I’ll be money ahead in 10 months. It’s insane.

I had Vivint before but I wasn't happy with them. I thought I'd give ADT a try and everything's good with them. The tech was awesome. He explained everything very clearly and did a great job on the installation. He was clean and wore his mask. I've got the app on the phone and we got three external cameras around the perimeter. The cameras are pretty nice.

I used to have ADT. I just got it back last week. My experience with the rep was good. However, I’ve had every intention of calling them because neither one of my doors chime. I don’t hear anything. The app also doesn't work too well. It slows down and sometimes it just closes up, before I could see anything. But the system is pretty easy to work.

ADT has been around for a long time and that's what persuaded me to take them. So far, everything is great and working properly. ADT is a good company.

I was looking online trying to find a system. I called a number and they transferred me to ADT. The tech that installed the system was good.

ADT was part of a promotional package that our internet provider was doing. So once I was done signing up with the internet provider, they moved me over to an ADT salesperson who was top-notch. He explained everything to us and he was very polite, kind and accommodating. He was super professional. We plan to use the system more when we're gone but we've actually not all been gone from the house at the same time yet.

ADT called me and it was fine dealing with the sales rep. The installation went well.

We had ADT before and we liked their service so we figured we'd do it again. To this point, I'm very frustrated with the guy that came out and did the install. For one, he didn't even have a ladder, so I didn't know how he was planning on putting cameras up. He had to use my ladder which puts me as a homeowner at risk for liability issues, which doesn't make any sense for a business that is supposed to be a security company. Number two, when he used my ladder to hang one of the cameras, he didn't tack the electrical wire or the power cord to the wall because his stapler was broken. He asked me for mine and I gave him my stapler and it still didn't get done. This is simple, basic stuff.

With COVID, we didn't have more time to get to understand how to use different apps, etc. It was more difficult to sit with people for a long time. But the system seems fine. They fitted it nicely in the couple of hours slot.

I needed some kind of home security. The first ADT rep I dealt with was knowledgeable. But the second one really knew all the ins and outs and everything that I spoke to. The installation was fine but the doorbell ringer was reading low battery. If you're watching continuously after 10 minutes, it goes off so you have to reboot it. Something on it that had gone wrong. They have to come out here tomorrow and do a couple of things. Also, my son's got security cameras at his house that he bought were a lot clearer. But I like the app. But they also downloaded something on the computer so I could watch but I couldn't find it. There's supposed to be a certificate. They told me how to get it which I had done. It said to go to my account but my login didn't have an account on it anywhere. So I can't get the certificate to show my insurance company.

I was under the assumption that I was getting one package, and I ended up getting another one. So, I wasn't satisfied with that. But overall, the service person came in and did what he was supposed to do as far as installing the package that was available. The only thing that was going to be changed was the keypad, and then my cameras are going to be reactivated, and that was why I paid the 1.99. Now, when I got there, he was telling me, “No that this is not the case." I had to pay some more additional monies for the camera. If I would’ve known that, I would have went on ahead and paid what I need to pay up front. Overall, the customer service was good. It's just that the sales reps need to make clear exactly what we were getting so we won’t be hit with hidden surprises.

The gentleman that came to install our system was very pleasant. He did a great job. We like the doorbell camera, especially because we're still in the transition process and a lot of packages are coming. So it at least gives us the opportunity to keep an eye on them. I'm satisfied with the services, and the rates are appropriate to the services being provided.