ADT Reviews

Beware. I have had ADT a few times and their policy is sell your home while still under contract and as long as the new home owner establishes services with in 6 month then you are out of your contact. But they are now using third party "partners" like the company Defenders which does not have that policy. They will ride both contracts and expect payments on both which is far from morally correct. ADT also separates themselves from these third parties when things like this come up. "I am sorry but they do have their own contracts and policies". When I called and asked for an alarm system, I called ADT directly. I was never advised that the service was being thrown to one of these 3rd world companies. I will never use ADT again.

Do not respond to mailed adds from ADT. What they don't tell you, even though they'll answer the phone and say "ADT" and come to your house wearing "ADT" uniforms, that they are 3rd party providers, not the company itself. Cancellation fees are outrageous (they'll make you pay for YEARS of service if you cancel, the remainder of your "contract"). I would have potentially used ADT again in a future home, and I have a lifetime of homeownership ahead of me, but I will NEVER use this company again under any circumstances. I would advise you to do the same!! My advice would be to go with a local provider rather than a huge corporate that nickles and dimes you at every turn.

I contacted ADT because I was unhappy with the high quote I got from Xfinity to add smoke/fire service. ADT told me they would install all necessary equipment for intruder, smoke, fire, carbon monoxide, and flood protection for FREE and that the monthly monitoring was $27. They emphasized how great their service was because it did not rely on home phone service. When the installer got here, he told me the cost for all necessary equipment would be $4000 and the monthly monitoring was $52. He said the $27 quoted was for service through a HOME PHONE LINE! Very frustrating. I do not recommend.

I have been a customer for approx 20 years. I called to try to upgrade my system. No discounts were offered at the time. I still had a very old wall system (no LCD display). I continued to shop around a found a new company. I called ADT to cancel since their system is no longer connected. I am certain they can see this and to my surprise, I still have to pay for another 30 days!! That is approx $47 that they are keeping from a customer who has been with them for 20 years. (1) This is an unethical business practice since they are aware their system is no longer being used and (2) the most poor customer service I have experienced in a long time. I would not recommend this company who operates on such poor and deceitful practices.

I don’t care how dramatic that sounds but I really can not believe what this company has done to my family. ADT is THE WORST!!!! From the very beginning starting with the salesman he wanted $500 Cash and $1,000.00 in whatever form (cash/credit) and that was to start and buy the equipment. Not only was that extra 500$ a scam, but the window alarms kept falling off and we had so much signal issue. The police came to my house 2 times in less than 3 months over false alarms. We didn’t even hear the alarms go off!! After the salesman failed to come back and fix the issue, I called the company directly and they were suppose to send someone the following week to fix the issue. The technician never came and I missed half a day of work waiting for him for nothing. I called ADT back to let them know and they refused to send out a technician unless I made payment.

ADT is a joke!!! I agree with every complaint! They do not care nor do they take responsibility for their product. I'm having the same issues as most with equipment being faulty, false alarms, EMS coming to my house after calling technical support to "fix" the issue. They have a 6 MONTH MONEY BACK GUARANTEE if you are NOT HAPPY WITH THE SERVICE. I call to cancel and they state that only if the equipment can not be fixed will they let you out of the contract or I'd have to pay $1400!! This is not what is stated under the guarantee!!! You will not force me to keep something that is not working properly. This is the second time my service has performed like this... That I know about.

I had a great experience with the tech guy. He was personable & patient with me. He explained the different plans and equipment function/prices thoroughly to me. Also, showed me how to register and installed my app on phone & computer.

Around 14-15 years ago I had a security system installed by Icon Security. I gave them my checking account number and signed up. Icon sold my monitoring service to ADT without my knowledge or consent. Over the years ADT continued to raise my monthly fee. I called and negotiated for a lower monthly payment. I was told on the phone I have to agree for 5 years so I said yes, not knowing any better. Now, around 3 years later, I have run into serious health issues and can no longer afford monitoring as I am being forced into early retirement.

The installation and activation was conducted by Evan **, one of the sweetest Christian young men I have ever met. He was very professional and thorough. I received your brochure in the mail within a few days of my husband's death. I was especially interested in the doorbell video camera. BUT, I am disappointed that the doorbell must be rung in order for me to receive an alert. My sister has a system that alerts her when anyone approaches her door. That is a feature you should add.

My pulse system malfunctioned about 6-8 months in. After 1 year all devices weren’t under warranty. ALL DEVICES SHOULD BE FULLY COVERED FOR THE DURATION OF CONTRACT. Contract ran for two years. I paid for a system that didn’t work for over a year because their representatives couldn’t understand my English. Their English was positively the worst English I ever dealt with. They didn’t want to help. They only wanted me to buy something. All I would hear was "purchase this for that" or "purchase that for this" and “I got a really good deal for you”. I couldn’t understand barely anything they were saying. I would kindly tell them I couldn’t understand and hang up with no results in my call... 6 times.

Jon was very helpful and courteous! Very efficient in Installation abilities and his accomplishments. He was also very helpful in answering our questions during and after. Jon was also friendly and educated us about our new security system. Highly recommend him for future installments. Thank You!!

ADT SECURITY SERVICES. Current Balance Due: $581.74. I paid ADT regularly for services that I used. However, when I no longer needed the ADT services, I was told that I was in 3 year contract with ADT. I never entered into a contract with ADT. I never signed a contract with ADT. A sales representative never informed me of a contract. She had me initial that I can keep the ADT device, and my phone number is the contact number.

I signed an agreement with Guardian Protection because the new home already had the system installed. They missed and rescheduled the appointment to help me set up a new passcode and then missed the rescheduled appointment. Their next available appointment was nearly three weeks out. After two weeks of trying to get in on a cancellation and still having to wait at least another 7 days, I cancelled their service and called ADT. The next morning, you completely replaced the current alarm system and had me with exactly what I wanted - less than 23 hours after ending my phone call. I was leaving the next day for a conference out of town and finally felt safe that my new home was protected. Louis was fantastic. He explained everything, was friendly and courteous, and worked as a partner in my home security - not a vendor. Thank you!

I wouldn't wish ADT on an enemy. Their so-called security products are utterly defective. When calling for support, no one cares. Promised calls are not returned aeb Kayla ** @ (866) 623-8422. No returned call. No last name manager "Matt" is never 'at his desk'...Matt must spend his day in the restroom, hiding from his responsibilities. My security system has not worked properly since an supposed upgrade last year. I paid over $800.00 to upgrade, everything became worse. Secuity cameras that don't work, false alarms in the middle of the night. It's hardly comforting to have a system stating that an outer door is open at midnight...they don't care. They don't care one bit! All this company cares about is misrepresentation and fraud. I will be getting rid of them asap. Future consumers...BEWARE!! !

If I could give a Zero star I would. I would never recommend their service to anyone. We had ADT for 6 years and the one time it was needed, we realized what a crappy service this is. All is well when you don't have an issue. When you do, you see how well they react. We had left home early in the morning and after 15 minutes, we we got a call from ADT and we could not pick up the phone right away since I was driving but within minutes we checked the voicemail that said "Please call back if there is a need" and we were wondering how they expect us to call back if we are in trouble.

Installation of ADT alarm system - We were very happy with Brandon **'s installation and customer interaction. He was always patient and responsive to any and all of our questions and assisted us many times over with the use of the new camera/doorbell. Also the people I got when I called customer service were always friendly and helpful.

ADT did a wonderful job installing my alarm system. My tech "Am" was very polite, friendly, professional and knew what he was talking about as he explained the equipment to me. He told his time and went over every detail and showed me how to work my alarm system and also downloaded my ADT Pulse app, so I can arm and disarm from my phone.

I want to give -0 stars but unfortunately that’s not an option. I barely had this company for a month and all it’s been was problems. I’ve needed the technician come out 4 times already for the same problem and now once again I have to call again because of equipment failure and this is supposed to be a security company. Meanwhile they can’t even get their own equipment to work properly. I have a issue where I have a restraining order on someone that’s why I needed to have a security system with video to begin with. Well great security when the security aka video doorbell I have doesn’t even work. To add insult to injury I have to take days of that’s not paid mind you for every time they have someone come out. I’m either going to get killed by my stalker or lose my job for taking off so many days.

Rusty my technician was very friendly, and polite. He also was very knowledgeable about the product. There was a little confusion on my package and pricing, compared to what I was told by the sales representative when setting up my appointment, but Rusty called his supervisor and had it worked out in just a minute. Overall I got everything I already had and then some. I also had a couple of false alarms after Rusty left which I thought was odd but response time was good and haven't had any sense. I already feel safer than I did with my last security company, and me and my family couldn't be happier.

We have been customers of ADT for 29 years. A recent interaction with 2 tech visits and 2 follow up calls to Kristen left us less than satisfied. Until we called and got Marcus on the line who assured us that hardwired fire detectors are powered by electricity and shouldn’t die, as well we have a home generator. Thanks for your professional opinion that the alarm was more than likely related to a power surge and saving us $300 even though we have a service plan. After careful thought, we remember the electric company was shutting off power sporadically for tree service. ADT needs more people like Marcus.

My former provider "Reliance" had a personal touch and I could always reach someone when a rare issue arose. However, since ADT took over the personal touch has left with them. Now I simply get automated calls to inform me of a known issue with my system that I myself called in weeks before ADT even noticed and would be resolved by now if they had an inkling of how to schedule and keep appointments.

We had ADT services for about 8 years. Price kept creeping up every year with no improvement in service or equipment. For the amount I paid, I could have been monitoring 5 houses with Ring Security (with more sensors per house). Additional problem is this: our system was connected via landline. The issue is that if you do not use your landline for anything but ADT, your line may be cut by burglar, disconnected by phone service provider, damaged by various contractors digging in the area and you would not know about it. ADT's system is flawed because it would still allow you to arm it and it will not even check if you still have the active line to enable monitoring.

I have been a customer for 5+ years and it is insane that I continue to be a customer. I am so upset with the level of technical issues with our system. We have yet to have a system working correctly. If it is one component that gets fixed another component doesn't work. I get calls every 6 hours from ADT regarding one of our monitors. I had a technician at our house on Friday morning and within 30 minutes of him leaving we had another call from ADT about part of our system going off.

Was an ADT customer for 18.5 years. I had the old style windows and doors sensors with monitoring. Never got the new fancy stuff - motion sensors or cameras. Never had a reason to alert them (safe neighborhood). They just raised their rates on us after 18.5 years, by 8% when they have never done anything for us after install - NOTHING.

Eight months ago I purchased the ADT Security system for my 77 old mother after my father passed away. Last week the system stopped working. Customer service said the soonest they could get a technician out was a week away. In the meantime my mother called and they tried to talk her through troubleshooting and in the process has her take the faceplate off of the outlet without killing the circuit breaker. The tech arrived today and replaced the radio device that communicates with the phone company.

Thinking about using ADT??? DON’T DO IT. ADT is a TOTAL SCAM. They offer low rates to entice. You sign the contract only to find out the monthly rate is substantially more. When you call you to speak to someone you constantly get several different reps, each promising a resolution to the problem. Finally you speak to someone telling them to come and remove the system only to be told that you signed a contract (FOR THE LOWER QUOTED PRICE) and that when the office entered the info IT RAISED THE PRICE! You then ask for them to come and remove the system. They will come but YOU HAVE TO PAY OVER $1900 for them to do so. This is my 82 year old mom’s experience.

Be careful when you bound to this service!!!!! Their sensors are not secured to each door, it is very easy to drop on floor, and cause the alarm goes off a lot of times!!!! And when you are getting so pissed about this situation, you are bound to this 36 month contract!!!! With no early termination service!!!! I understand you might need to pay for early termination! But hello! It is not the full amount of rest of the service you did not use! Plus it is really their products to cause all these trouble to begin with!!!! So don't use their service.

Very thorough and professional consultation and installation. I was presented with all available alternatives and was helped when choosing the most appropriate for my needs. The sales/installation rep was courteous, knowledgeable and not pushy. I only selected what I needed.

Do Not Use ADT. They just want your money and if they were a good company they would not require a 3 yr contract. Please do your research... I signed on with ADT and lost my job. I was forced to sell my house and ADT wants $1200 to get out of my contract... I’m pissed at myself for not looking into Ring, SimpliSafe, etc. Please stay away from ADT.

6 months of continuing problems with a monitored malfunctioning fire alarm panel. Incompetent techs unable to fix but able to charge for each failed attempt. Sorry excuse for a company and indifferent to their problems and customers - still not fixed -we get robo calls in the middle of the night that the system is having a problem,after prodding they come and cannot figure out what the problem is - last tech said it was an old panel, may have been on the shelf for some time prior to installation and we will have to buy a new one.

I have been an ADT customer for many years and have a second home that I wanted to get security services for as well. My fiance had the services turned on at the second home and ADT gave us an "OK" price, being nice to say that. He is currently staying there and I am currently at the other home but needed new yard signs, as I have had them for a very long period of time. When I called to get them, I was informed that my service was disconnected at this home when the other home was connected by error. This means that I was without protection for over 3-4 weeks at least. My service was reconnected and I got an apology for the error, which did not make me feel too good anyway however, at least it was back on. I am paralyzed on my left side and do not feel comfortable being here without an alarm system.

Beware. FYI: We used ADT at our previous home. I called to cancel service before we moved. The payment came out of our checking account automatically every month. After 1-1/2 years we moved in with our daughter because we sold our house before we found a new place. When I noticed the payment was STILL coming out of our account I called again. They are saying we have to pay for it until 2020. Evidently, they need money so bad they need Senior Citizens’ money. We are trying to survive financially. Don’t need security where we live now & cant afford it anyway! Beware.

I spoke with a customer service manager Anthony who promised me severe discounts on equipment and that he could accomplish our needs for $28.99 per month given that our current security system payment was $33 per month. He said he would enter our account in as a "take Over" account to accomplish this. The installers were great and the equipment discounts were granted as promised. However, the monthly cost was $59.99 and there was no ability to grant me the $28.99 the manager I set the appointment up with promised me.

I called ADT to inquire about their services. The representative asked me for the address I was looking the services to be added, my name and then stated she needed the last 4 of my social to verify the information I was giving her. The conversation went well and I said I would call back after I discussed it with my wife. Well guess what? They ran my credit without asking me. The only way I found out was because I received an alert from Equifax. Their credit pull lowered my credit score by 19 points, went from very good to good.

I wanted to update the alarm system that I currently have and subscribe to the monthly monitoring from ADT. I got SCAMMED, they drilled holes in my walls, made my current (old but working) alarm no longer live. Said it was old and they would NOT repair to the way it was when they arrived. I submitted a claim for the wall damage that they did when they installed their system prior to me accepting the services (I asked why they were changing the interface to their's, they said if I did not want it they would put it back. They did, just did not work anymore.

The ADT tech that was here at my home were very nice and caring. My only problem I have is that I can't get any paperwork online. I was promise a promotion gift card of 100.00 and I don't have or can't get it online so I need help with that.

Received call from loyalty department and was giving an offer to install new camera system outside of my house. After spending 45 minutes over the phone after confirming the term of contract they change to longer term so instead of 2 years they asked for 3 years. I end up not buying this service due to their business ethics.

Our technician, Victor ** was most excellent and did a top notch job of installation. We had a problem with one of the fire alarms malfunctioning but this was addressed immediately. Our experience with him and others from ADT so far, so good and all is well.

Very unprofessional service.. I paid up front for a year after my contract was over. During the first 3 months I had too many false alarms. Had to pay $300 at the police station. I called ADT so they would fix the false alarm issue and they said I had to pay for the technician.. So decided to cancel. Called customer service and they agreed and said I would get a refund for the months I didn’t use. All I got was $9. VERY UNSATISFIED with the service.

I have Multiple Sclerosis and I'm recovering from Thymoma Cancer so I have to watch my budget and ADT is too expensive!!! After 2 separate calls and at least 5 extended wait times to ADT, the third and 4th ADT reps lied to me when I tried to cancel services today (5/4/19). They each said I owed $1000 because I was under contract. I told each I definitely knew I wasn't and that I would sue them if they tried it. After many times on hold, Alex then determined - "Wow I wasn't under a contract." In the span of 20 minutes (the 2nd time I called) I went from owing ADT $1000 to a zero balance. I have SimpliSafe home alarm now. MUCH less expensive and better services. ADT reps shouldn't frustrate people. It's not right.

My son decided to move home. I was at work., he didn’t receive the code to the system I had sent him. He set off alarm. He called ADT. Asked them how to shut down the system so he didn’t keep setting it off. They walked him through the shutdown over the phone., I never spoke to ADT about this or approved it. And I never received 1 alert on my pulse app. I have 2 outdoor cameras, and sensors all over my windows, doors etc. When I called ADT about 4 hours after this all went down, I asked why they allowed him to shut down my whole system and leave my home vulnerable all that time? They said my son knew the verbal password. Impossible. I never told him the new one.

The only problem I had is the installer did not leave specific details on my system. He only left general flyers.

Protection 1 and then ADT purchased the local alarm company we used for years. Once they took over, they increased prices. To get a lower price, they used deceptive tactics to sell a multi-year agreement. A couple of years into the agreement, we needed to install new windows. We called to get a quote to have them coordinate with the window company to install the necessary new alarm sensors in the new windows. After more than an hour on the phone with several people, the regional manager said she would get back to me with a price and process to coordinate the project. She never did. In frustration we called a different local company who promptly came out, provided a quote, and coordinated the project with the window company.

I am very unsatisfied with the service we have experienced with ADT. My husband and I have to relocate for his job and are not able to bring the security system with us. ADT told us if this occurred it would not be an issue when we signed up. We have to pay a $700+ buyout or continue to pay for service for 1.5 years. The contract was only supposed to be 24 months, but now they are saying it is 36 months. I will not be getting ADT or recommend it to others again. I recommend using security system without contracts to avoid having any issues if any unforeseen moves arise.

ADT WAS a good company to do business with. I had their system for years. After moving I decided to get a new system installed. Apparently now ADT uses third-party installers who will lie to you and scam you into a contract and then ADT holds no responsibility. We were lied to about what came with our alarm and what we would be able to use with our alarm for the three day grace period. Once those 3 days were over and we were locked into a contract we were told it would be 400 dollars to upgrade to the system that we were promised originally. Then we were told by ADT in three months they would take over our contract from Defender the third party, then we could use the cameras and other things we were promised would work, which was also incorrect. After 3 months we contacted them and they said the third party will hold our contract indefinitely. So everything we were promised by Defender and ADT was all a lie.

Our tech came out and was very sweet and informative. More personable than I thought he would be, which opens the door to me feeling comfortable asking all questions without feeling dumb. I would recommend them any day, as they have been very professional!

We could not be more pleased with our installation experience. Our technician was VERY knowledgeable and was able to explain everything to us in a way that we were able to understand. The process was painless. A friend recommended ADT to us and they have always had a good reputation. Thanks to all for a job well done.

I called ADT to get a quote, they stated that they can not give a quote over the phone because they needed to send out a technician to check the currently installed equipment from our current home security provider to make sure it was compatible with the ADT control pads. The tech showed up and informed us that he would have to install an ADT panel to check for service compatibility. It took about an hour for him to complete that task. Once all was said and done, the tech then told us that it would be an initial fee of $3000+ and he can get us going today. We reviewed the price and options that ADT offered and we DECLINED to sign a service contract. The tech seemed upset, tried his best to convince us of how much we needed the ADT Protection and but we still said NO.

If I could give a zero I would. They couldn't get my online account sorted out, they wouldn't send out a technician when I wanted them to come out and see what was going on with my system and then when I called to cancel, they wasted about 5 minutes of my time trying to convince me to stay. Irritating all around. Quick to take my money, but not very quick to provide service. I will be changing services at my store as well now.

Installation was quick. Tech very knowledgeable, informative, patient, personable. He answered all our questions. He did however forget to install the medical side of the installation. He said he'd make sure we were taken care of but we never heard back. We had to reach out to ADT.

Am 80 years old and legally blind, so I need extra help with getting things set up. Cameras were installed then a few days later they failed. Someone came out to repair them. Then the cameras failed again one day later. Again someone came out to repair them, but this time they charged me $130. Cameras again failed. This time the technician and the sales rep came out. I was informed that my television was too old for their DVR. I am now trying to return the cameras, but I keep getting a runaround. The local people tell me I need to call ADT national and national says I need to call the local company. I have been calling for 9 days and still have not received any help getting the cameras returned. Talked to sales rep again who said she would have a manager call, but no one has called me as yet.

I love my security system, however, they just switched their billing cycle to every 3 months instead of monthly. I don't have an issue with that but I wasn't informed. I had to call asking where my bill was to find out. That was last cycle. I get my new bill today and it says I'm past due and need to pay it immediately. I pay on time and felt as if I was delinquent when technically I'm not. I feel if you're going to change, #1 let the consumer know and #2 don't make the consumer who has been in good standing for almost 3 years feel like a deadbeat.

What is wrong with ADT. Do they think I have a all the time to.keep calling. They need to stop to charging me and close my account. They charged none twice in a week and refund takes 5 to 7 business days. Please stop making mistakes on my expenses. I dont have money in the bank for you to swipe (mistake). I have kids and other bills.

Installer was very professional and answered all our questions. Gave us a few options on service without any pressure. Hose was cleaned and he sat down with us to review our new system. He was very helpful in going over the operation of our new security system.

The previous owners had ADT and I chose another company. So I have to listen to this clicking noise the system makes all throughout the day until their cancellation date. They have long contracts and you get stuck in them - sometimes other people like me get stuck too! I have been listening to this noise for a month! I have to temporarily disarm the system every time it does it which customer service informed of. It does it at 4:30 a.m.!

On April 6, 2018 my house was broken into. I filed a police report and elevated to the appropriate authorities. As any concern parent, I immediately tried to find a security service company to protect my house and family. A few days after the incident, I hired ADT security services. I called their 1-800 number provided on their company website and moved forward with a contract. To hire ADT services was really simple and fast. Once I spoke with a representative over the phone, they put a request to set up my services.

Having talked to an ADT Salesperson at my home and going over the terms, I raised some concerns, and the Salesperson mentioned: (1) I will receive ~ $300ish discount from my (TD) home insurance, (2) I will have the chance to cancel within the first 6 months. Based on these assumptions, I decided to sign up for a contract in October 2018. I reached to my insurance company and turned out I got only ~ $40 discount!!! I decided to cancel, reached out to ADT and turned out the second promise was not right either and I couldn't cancel penalty-free. ADT told they would have a manager/salesperson reach me to address my concerns... Never happened! Followed up a few times. Still no one has reached me. I need to pay 1200ish to cancel!!! I am very dissatisfied with the service, I wish I never knew about ADT.

Please do not waste your time or money with ADT. I also worked with Safe Haven who is a contractor for ADT who told me many lies about the company. The biggest issue is that the system is glitchy and I get a lot of false alarms. I have had over 10 false alarms. When I called ADT, they charged me to have someone come out and fix their equipment failure. Of course, that did not stop the false alarms and the county is charging fees me for excessive false alarms. I called ADT and they said they won't give me my fees back and the only thing I can do is call in for a service tech to come out and try to fix the system... But it will be another charge.

Our technician was very friendly, helpful, and patient. We had never had a security system before so had a bunch of questions and he was able to answer them all. He made the experience so easy and really cared to give us the best quality instruments he had. The process of installation and activation was a breeze on our end because of the technician. So thankful to feel safe in our home.

I've been a customer with ADT for over 10 years. Just over 2 years ago I had my system upgraded to be monitored through my cell phone since I cancelled my land line. Just before Christmas 2018, my fire alarm went off. It ended up being a false alarm and the system locked me out not allowing me to reset. ADT rep. told me they would send a technician out Dec. 26th. I verified with them 3x as I knew that was Boxing Day and a holiday. They assured me a tech. would be out.

I just want to let you know that I am happy about returning to your company for my home security protection, I think you're the best company in the business. I love that your company can monitor from anywhere in the world, that is real protection that you can count on.

Getting signed up with, and paying, ADT is not difficult. Stopping the service is another matter entirely. They make it almost impossible to stop! Can't do it online, have to call, and when I called, they REFUSED to end the service. I ultimately stopped payment, at which they point they continued to send bills, and ultimately went to a collection agency. It's as though they view the customer as chained to them, with no escape. Avoid them if possible.

My mother passed away and I was in charge of her estate. I live several hours away and wanted to ensure the house was safe while unoccupied so I kept her ADT system active. After several months calling in with problems with the phone apps I learned that the system was not communicating with her home for over 6 months. That's 6 months without monitored security even though I was charged for an active account. Multiple technicians came out and serviced it charging me even more but to no avail. Our service did not work. ADT openly admitted to, "dropping the ball," on this one as the house was not secured the whole time.

Not enough space to tell story. Terrible customer service - caught between authorized dealer and ADT for upgrade. ADT cannot upgrade for 90 days. Customer service hangs up on me. I should have used Ring.com.

I had never experienced customer service this poor. I purchased a Condo. I was looking to shop around for pricing on different company this being my 1st home. The sales rep on the phone convinced me that the $27.99 package was a good offer. A manager was put on the after me being a little apprehensive, and he advised me he could add additional equipment credits totaling about $850 if I'm not mistaken. And also was offer a $100 Visa gift card to cover the install. So I ended my search where I started and scheduled with Defender (which I thought was ADT directly). Paid the $100 install charge on the phone. And I failed to mention the sales reps are pretty much just there to get you scheduled. They will not give you pricing for added service door locks, cameras, etc. They must get commission by appointment. They stated the Technician will go over details with me.

I was not home when the technician came to install the equipment. The technician gave me the wrong contract. Not what choose 29:99, was only sign for the job done, she cannot sign for my contract. She did not know about that am responsible for the bill. I called. I had a sick baby at home. My wife feel like we need a security at home. Just the basic. The technician misled my wife to sign the wrong contract. I was not treated so well by the customer service rep. They should be fired. Customer satisfaction should comes first.

I regretted signing up with ADT. This is the worst company ever. Poor customer services, and everything they said are lies. Overcharging my account. They told me that my monthly bills will be $27 dollars. That was a lie and they charge me from March to April $147 and also a $46 for permit that I can go get for $20 to my local police stations. This company doesn’t care about customers. They tell you all kinds of lies to make money.

We recent bought our first home and wanted to make sure we were secured. I called ADT and the rep was great. We reviewed everything I would be getting for free (control tablet, motion detector, door sensors) and the monthly payment for monitoring of ~$51. I paid the $100 installation fee and he set up my appointment. I ended the call feeling good. One week later my husband is home for the install and calls me to inform me we have to buy the third door sensor (could have sworn the rep said we would get 3, but hey, I could be mistaken), the doorbell would be an additional $229. I'm a little frustrated about the door sensor but I could have misunderstood so I was going to just move on. We end with a charge for ~$109.

The salesman, Ryan ** lied from the beginning. When he came to my door I told him I was talking to another representative, he told me he was her manager, which was a lie. He worked for another contractor, Safe Haven. He told me he was a manager and did not work on commission, which was a lie. He was a commissioned salesperson. He told me because he was a manager he could get me the best price, which was a lie. He charged me twice the going rate. He told me he would give me their latest system, which was a lie. I received a dated control. I call ADT corporate and talked to a manager, Cortney **, and complain, she could have cared less that their representative misrepresented the facts to me.

We were totally oversold/hoodwinked. They put a device on every door, window, smokes in every room, an outdoor light/siren in the front and back, and on and on. Over $12,000 and then we find out that no one will come to the house to figure out which device is beeping and or if the batteries need replacing, etc. Heaven forbid I should be out of town and the ADT operator tells my wife to go get a ladder and test one of the 60+ units! Now the latest is that a cell tower must be out in the area and we will have to give it 48 hours before they can run a test, even though the next door neighbor is not having the same problem. What a racket. You find out that ADT is simply a monitoring company and have nothing to do with the installation and/or products.

Our agent and installer, Logan **, was succinct and to the point in his presentation, yet thorough in covering the material. His installation efforts were professional and completely in accord with our wishes. We would always like him as our ADT representative.

I liked the install it went smooth and fast. Also I can understand everything he did at install. Everything works as intended. We liked it very much and it made my wife more secured at this time. I like it I like it I like I like it very much.

ADT does not know what they are doing regarding billing. I transferred my service with them when I relocated from Alabama to Georgia for my job. Even after the installation of equipment in my new home they have been sending me collections letters for voluntary termination of agreement for my Alabama home which they are trying to collect $1200. This is crazy! Go to the competition as ADT is not worth it

We had the system installed a few months ago, given the size of the building the wireless system did not work. We called ADT several times after the system kept going off and the technician came out and disconnected it but ADT continued to charge us afterwards without any services. We feel that ADT ignored the logistics of what caused the problem and all they cared about is money.

Last night our Alarm starting going off while we were sleeping and it was 1 AM, so of course we thought someone had broken in and it's me and my husband and we have a 6 month old daughter. My husband had me grab our daughter and hide in the closet while he want to see if someone had broken it. At this time the alarm had been going off for about 5-6 minutes. After my husband had gone downstairs to check what was going on he realized that the door had blown open from the garage and finally got the alarm turned off.

Had service disconnected March 18th. Sent letter for cancellation next day to address given to me by one of their agents. Did not hear anything back from them for about 2 weeks. Called customer service again and they said letter of cancellation was never received. Sent another letter of cancellation to the same address. When I did not hear back, and saw that my monthly bill was taken out for my regular monthly payment, I called customer service again.

I have had the ADT service for 2.5 years at this point. During this time my cars have been broken into 3 times (that we know of), my cameras overlook my vehicles, and nothing was recorded during any of these break in's. The most recent break in, my entire system was "frozen" due to a firmware update ADT pushed out that broke my system. We were not informed of any firmware updates, or that we would need to check our system. We have had techs out on 2 occasions, and the problem has continued to persist.

ADT was contacted 2 weeks ago for my home install. The (Defenders) show up to install. 1st the installer has over $6,000 worth of equipment on my contract. I said no & he put it to $2500 over 4 payments. I argued but agreed. The next day I thought about it more & called to ask why I paid so much. I had said I wanted to cancel. The supervisor from Defenders knocked the pricing to $1,000 & 3 months free service. I then said if I want a charge of $0 what do I have to do. I agreed to return 7 pieces of equipment to make it $0 & was all set. Now the real kicker happens. Since my house is being worked on, I am not currently living there. I have ADT's service on my phone that verifies no one was in the house. I come to the house 4 days later & there is water all over my basement floor & under my wood flooring. What had happened was, the installer unplugged my freezer to put the ADT cable in & didn't tell me.

ADT payer for over 10 years. System breaks a lot, each time you must "upgrade" and pay more. For 2 years we were billed for Key Fob, we never had. That was fight to get our money back. Call like bill collectors at least 7 times a day, for a nonworking system payment. Kept telling them, system was not working. Called for tech several times. No tech. But they still call for their money; 7 times a day. Finally we paid again, still not working. Well shall see what promise we have next. Would never recommend ADT. We will be canceling and going elsewhere for our new system.

My overall experience with these guys has been horrendous. It started with the initial salesman talking to me like I was an idiot when I informed him I felt like I'd been swindled (because he told me I wouldn't be charged for equipment and oh boy was I) and decided I didn't want to continue on with ADT (I had other reasons as well once I actually had time to research other systems). I told him the very next day after he came to my house and had everything installed. That day, I also sent in my notice of cancellation.

I had ADT install a home security service recently. In error, I suppose, ADT billed me my first 2 months service charges incorrectly. The charges were higher that agreed upon as dictated by the signed contract. I was compelled to call them to rectify the matter. In speaking with a customer service representative named Brandon, he said that no matter what the contract says that my monthly payment should be higher than normal because they used an outside vendor to install my security system. So I challenged him about the validity of the binding contract and he insisted that monthly payments are more.

We wanted to upgrade our home security system and chose ADT. The Service tech was very personable and knowledgeable and showed us where we needed enhanced security devices in our home. He also explained why he was suggesting the added security. Since the installation, we have been very pleased with our new system.

I have been a quiet, auto-draft paying customer of ADT for 20 years and 3 homes. My most recent leased home had a very old wired system which was not active. I saw an ADT advertising promotional insert in our local newspaper and I called the phone number. I had an appointment within a week, negotiated further with the technician/installer to get the new wireless system, contacts on 5 external doors and 15 windows. Even with the promotional discount, I was going to pay over $1,500 for the system and sign a 4 year contract. Because I was leasing the house, I pressed the technician hard on price and contract term and told him that I just couldn't justify putting this money into somebody else's house when I was only going to be there 1-2 years. The technician then told me this was the beauty of the new wireless system sensor contacts. I could simply remove the sensor contacts and take them with me because I paid for them all.

I'm sad to say I was not told the whole truth when I signed up. I was told I could take this service with me if I move. That's the truth, but what they don't tell you is that they start your contract period all over again. I had a couple of years at one property then moved to another and they reset the contract to another three years. I've been paying for a service at an address I no longer live at because I couldn't afford to pay off the remaining months of contract.

I called Defenders Security after receiving an advertisement for a free "Door Bell Ring" security system. The cost was going to be around $58.00 per month with a $99.00 installation charge. It was all a lie and the advertisement was false. I cancelled the installation before the technician pulled his screwdriver out of his pocket and was still charged for two installations one of which was an active account. ADT denies any responsibility and sent me back to Defenders Security.

The installer was very nice, kind, honest and thorough. Really a great guy. He was very helpful with regards to what type of security and sensors that we needed. He spent a great deal of time making sure that all the sensors were working properly and that the system worked properly after installation. My only complaint is that it is very expensive, but at least there is a payment plan.

From the phone call I made to inquire about ADT and through the actual installation, I received the highest standard of customer service. My family feels safe knowing that ADT has exceptional equipment/technology/staff and a great track record through the years!

I am a new homeowner and have no desire whatsoever to purchase ADT, yet I am constantly being harassed with service/sales agents coming to my front door - even with my no soliciting sign clearly presented near my door, for everyone to see. Yet they still constantly send unsolicited mailings – I’m even receiving calls...all for a service I do not want. I have had over eight mailings from ADT so far. This is harassment. I have called their corporate office/customer service number several times to please stop contacting and soliciting my name & address, yet they still continue. I would never use a company this aggressive and Desperate for business. ADT has even come out to my house and harassed my father who was helping with the lawn. He is elderly with a heart condition and the young gentleman that came out raised my father’s heart rate significantly. I will be seeking legal action if this does not cease.

We were searching for a home security system with Video Doorbell Camera. We were very specific since we already have security at both locations. The salesman assured me of the prices and informed me that would take $99.00 out of my account after the technician came and confirmed the services. That was an absolute lie. The funds for two different installs was taken out of my bank account before the technician arrived with all of his equipment in hand. When I asked him to confirm the cost it did not include a Video Doorbell which was the only reason for the security change. He advised the the Video Doorbell would be an additional $299.00 for each installation at my home and the home of a senior parent.

As a first caller to the company I was promised a lot of benefits, manager gave his name, Dave **, and an awesome price, but very little of what he said was true. The plan he offered was so good that I was ready to have the system next day. He told me that the technician will come and show me what he has and if I don't like it I don't have any obligation, I can let him go.

I made an appointment with ADT to install a lock with remote features to add to my ADT system. They called me the day before and I confirmed I will be home. The day of the locksmith never showed up. I never got a call. No voicemail. I called and called and ADT gave me the runaround how the locksmith would contact me. But never did. Wasted my day. Now I have to wait for another appointment. Who knows if they will show up next time.

I have had an issue with my alarm for three weeks, came out once to fix it, the next day it broke again. Scheduled a visit this past Tuesday AND I ASKED IN ADVANCE to have the broken piece on the truck to swap out. They confirmed they would have it. Repair guy came out without the piece and had to reschedule. Now the third time I got confirmation they were ON THEIR WAY. Got a phone call, they got a flat tire but will reschedule AGAIN. Left work early three times and it's still not fixed!! I would look around before getting an ADT system.

The service we received was excellent. The installation went smoothly and the installer was very knowledgeable about the products and services and took the time to walk us through everything. We didn't feel pressure to purchase anything unnecessary. The installer showed up right on time and performed everything in a timely manner.

I recently sign up for ADT, I was excited to secure my new home, knowing all the futures ADT offer me. When I called the company, the supervisor offered me all the equipment total value for $2,300. Honestly, I thought I was getting a bargain, the price seem reasonable. I knew and I was expecting the installation fee for $99, In my mind, the installer would do his job, not charging me more, however, for my surprise, not only the company inflate the price, but I had pay more because the stuff I was getting.

It alarms me whenever someone walks into the house and leaves, it gives you a nice chime, it also lets me know if any doors are left open, That part I think I like that most. It is working very well for us. Thank you.

Absolutely atrocious! Please do NOT use ADT for your home security needs. Once they have you as a customer and locked into a contract, ADT no longer cares about you. They don’t educate first time home buyers on the consequences of not registering your system with the local police department (I found this out the hard way when I received a $135 fine from the city for operating a home alarm system without the proper permit), won’t reimburse you for the fine, will treat you like you are stupid for not knowing this and customer service will be been exceedingly rude every time you call.

Contacted ADT after receiving offer of $850 in free equipment. After discussing with company rep, I was offered an additional $500 in free equipment. My total package was over $3,200 with the discount. I agreed to the cost for the security it would provide. Since the installation, I have had continuous issues with the camera doorbell, and the automatic light controls. A second technician was sent and noted that the doorbell could not work due to an electrical problem in the house, and that I would need to hire an electrician. We were never told this at the time of installation. This is now an additional cost. I was also told that I would need to reboot the light controls whenever they were noted as offline, which occurs pretty much on a daily basis.

When I was about to purchase ADT system I specifically asked the seller: "If I move out of the country, will I have to pay a termination fee?" They told me: "No! This is a valid reason to terminate, is not your fault if we don't service that area." Guess what? Apparently, after you signed, this is NOT a valid reason anymore. You have to pay 75%(!!!) of the contract left!!! I have to pay for a service they will not provide for me anymore! I have to pay a 'punishment fee'!!! This is disgusting. I will make sure people know about your tricks! And good luck in making me paying from out of the country by the way... This could have ended with a happy customer instead is looking like is ending with a furious customer!!

Had a 3-year contract with ADT, which came to an end. I called them and said I don't want to renew or pay for any additional services/products. The agent said it was fine and I didn't say any payments taking out in March. Payments were taken in April. I called, they said it was auto-renewed. When I asked why it was not canceled back in Jan, they could not find a copy although the call was recorded on their end. Long story short, I was on a call with ADT for a long time to try and cancel this illegal agreement, which I never signed for especially as old one expired in Mar. They want me to pay for this month and a little of next month, which I already declined through my bank dispute claims.

It is going to be almost one year, I am using ADT Pulse, but I am not satisfied overall. My front camera and back camera is not clear and visible enough at night. Several spots make the vision blurry. Nothing happens, after several complaints. Sometimes, with no prior notice, the entire system goes down and make me wired, as I can not monitor outside through camera. It happened today and yesterday too. Also in return, ADT still feel that they doing best, without a thought of how to improve it more. I am thinking of other Security services to move on, maybe, if this situation continues.

I would recommend ADT for home security. The contract review and installation went smoothly and was very professional. The agent was courteous, explained matters well was very neat, allowed for any questions we had and worked efficiently. We feel more secure with our new ADT system.

Andrew of ADT consumer advocate have resolved my issues in a fair and equitable manner they way is should have been handled up front . the pressure of selling at the front end that drive sales agents to behave in an ethical and unacceptable manner seems to be the cause for my negative experience , but in the back end to have a reasonable consumer advocate to right the wrong is admirable ,as a result I have to update my rating due to the way my issues was handled in a prompt fair and equitable manner.

I have been an ADT customer for years. I recently renewed my contract and pay for maintenance coverage. Since my renewal I have had nothing but problems with my equipment. I have had technicians out to repair the problems. But one of the problems continue. Now I have to pay a trip fee to have someone come fix the equipment problem. Why am I paying for a maintenance fee? Why should I pay for a trip fee for problems with equipment. I spoke with Ron # ** who tells me I have to pay the fee.

After reviewing my expenses I called ADT to ask them why I was being billed so much. They stated that they were still charging me for an inactive apartment I moved out of. I verified my current address and I was told I would receive a refund. Now a month later I am still waiting on my refund. Customer service has no duty to offer me an incentive for having to wait to receive money they basically stole from me. They have no checking on the track. On top of that I have to wait 3 more business days for refund department. Completely unsatisfied.

From the beginning I received false information. I was told that I paid for one package to be installed and received another. I was told the call would be reviewed and, once confirmed, the original expectation would be honored. This was false information, managers do not review calls therefore cannot honor what is promised during the sales call (this was my personal experience). I should have cancelled then, but I spoke with a supervisor who did her best to work something out for me to get the original package I was promised so, in good faith, I shredded my 72 hour cancellation.

We installed a security system on my mother's house after she passed away. It was vacant. We sold the house. ADT refuses to stop billing us. We are receiving calls saying the alarm has gone off and it has been disconnected for a year and a half. There is no phone in the house! When trying to stop "service" I was told it was taken care of. 6 months later I am receiving calls from a collection agency. What a nightmare.

First, let me tell you about the installer. What a Great person and gentleman he was. On the plus side he really knew his business, right down to cleaning up every bit of trash that was his. - Thank You - ADT from top to bottom, you are the BEST! Many Thanks!

Someone has written: "...I have had a lot of work done in my home and he definitely stands out above the rest..." I'm wondering why I'm left unsatisfied. Why the installation started at my residence on February 18, 2019 is not completed yet? The main reason I chose to switch to ADT is the fact that my wife is deaf and while she is asleep the alarm cannot wake her up. When I contacted ADT, the salesperson promised me that they will have a bed shaker installed in her bed to wake her up whenever the alarm goes off and a strobe light will be flashing indicating that the alarm is activated.

This company does nothing but swindle money from their customers. They purposely mislead their customers, mostly women, so they get more money. They have no integrity and will do nothing to rectify any wrongdoing and they apparently think their employees do no wrong. Charging $100 for a base model I did NOT ask for and then charging me $653 on top of the $100 for a total of $753 is a ripoff. They also don’t know how to install their products correctly and spend 9 hours, yes 9 HOURS at your house. Never ever use this company unless you want to have nightmares of them stealing your money and them laughing about it in the background.

Extremely bad, dishonest company. Extremely hard sell when you buy. ADT then makes it as difficult as possible to cancel your service - they constantly harass you, demand that you listen to their sales pitches for stuff you don't want, require you to call different numbers to cancel your home security and health services, and make you wait on hold while listening to ominous messages about how you're putting your family at risk by not having their services. Pricing is high compared to comparable services, and double what you can get if you install yourself and pay for monitoring.

Excellent service and very skilled technician. Also excellent service as long as I own system. That is all that I can think of at this time. The system appears to be functional and looks good in the house. That's all folks.

We have had ADT for approximately 3 years. We paid $700 to move the system from one address to another. Since the system was put in our dog apparently is tripping the motion sensors (Same dog, same sensors as old house!). They have removed them and moved them repeatedly to see if it will work. Now I have 4 sets of holes and a huge crack in my plaster wall. They will not negate the contract due to all these false alarms "because it's our fault and the dogs. Not theirs!" Repeatedly lied to by managers (that is when they actually call you back! ), being told we are lying, and just general horrible experiences all around. If you have a choice of another security company... definitely go elsewhere!

I pay $1,400 a year to ADT that includes a QPS Warranty/Maintenance agreement that includes replacement for malfunction and normal wear and tear. I have had the system for 23 years. I upgraded in my contract in January of 2017. My Security Panel has been going dead or going off and waking my Husband battling Parkinson’s. It either misfunctions or cycles through all the sensors and as of today I cannot arm it without it going off. I have had to have a technician out almost every other week and nothing stays fixed! This has been going on since February.

I have been an ADT customer of more than 15 years. ADT sold me on an upgrade on my existing system. They never delivered or installed the new equipment they promised. All they did was add stuff to my existing system which never worked properly. I made countless attempts to get this corrected over the course of a year. I spoke to several associates who said they would fix the issue and never did. I finally gave up and stopped paying. Now they've sent me to collections and I still can't get anyone to help me resolve this issue. If you are thinking of using ADT or any of their associated companies, think twice.

I entered a three year service contract with ADT. Among the regular door and window alarms, I specifically wanted a camera with a live feed of the front door of my office. This works if you are logged in but the system times out and you have to log back in. I looked through the settings and couldn't find an option. I called ADT and they told me it wasn't possible to remove the time out feature. I told them it was the main reason I wanted a security system and I wished to terminate the contract because it didn't live up to my expectations.

I am customer of ADT for almost a decade. We it means a lot to me, because I was happy with their services. Two weeks ago I reached out to ADT website to arrange security system for my friends. They are old and have issues with hearing. They asked me to help them with setting up security system for them since I have ADT. I did it, went to ADT website, filled out information and was called by ADT within 15 minutes. We asked for a basic security service and we were offered service for $27.99 a month. Sherri ** from ADT offered all door sensors, motion smoke alarms, two fobs, $100 gift card to cover for equipment installation.

Installer technician was outstanding. Knowledgeable and helpful. He exhibited genuine interest in his work and in discussing our needs. Great job. Equipment is good and works as advertised but I consider it expensive. Most other security companies are less money.

Very helpful, I am a single mother, and the technician made sure I did not feel pressured into buying the most expensive package. He was very considerate of my time. I would absolutely recommend the company to family and friends.

Updated on 04/15/2019: I signed up ADT/Defenders on February 15, 2019 and had been paying $48.99 per month for the monitoring fee with 24 months contract. I called both ADT corp. and Defenders to cancel the service on 4/1/2019 and obtained the confirmation numbers. ADT charged me 30 days monitoring fee up to 4/30/2019 as 30 days notice on 4/1/19. Defenders charged me $795.41 for early termination fee {1175.76 - $115.21 (monthly service charged up to 4/30/19) x 75%}. I was told by ADT & Defenders that would be the last payment on that account.

Hello I called ADT about upgrading my system to get ADT Pulse and they sent a sales agent to my house on 14th of March 2019. The sales agent I notice was a little strange and got off topic many times complaining about his life and boss. I really don't care I just wanted to upgrade my system. After going through the many features of upgrade I decided on a package and wanted to be charged monthly. He then set up a date for installation for 16th of March.

It good most of time but will log off sometimes, you will reconnect but it take its times. I guess it due the your computer connected. The camera hard times being on times but it's okay. If I had a choice would have another one.

My home was broken into at end of 2018 and I decided to get ADT to protect it from another occurrence as well as security camera at the front from Ring. My home was broken into again 4 months later. My FOB had been acting up the weekend prior to the break-in so we relied heavily on the keypad. We were not made aware that setting the alarm on the keypad and walking out of a door without a sensor would automatically set the alarm to "stay" mode which is exactly what it did. First of all, this is an idiotic setting, second, make your customers aware of this explicitly and not in the fine print since this is pretty essential and when they leave the house they are at ease that the system is on "away".

I received some information in the mail and online about ADT Home Security system and what they offered. I spoke to about 4-5 people about the offers and I said I will think about it all and they kept calling me and asking if I made a decision. I finally agree and my main goal was the video camera at the front door which I did not have. I met with a person at the home and he showed what he offered and by time he was done it was going to cost me 4 payments of $400 plus and I said I did not want to put out any money or I would just keep my current system.

The tech knew what he was doing and didn't try to push things I didn't want or need. He walked me through everything. The install was very smooth. Just wish he could have used some of the existing sensors that were there before I moved in.

My ADT Technician was very courteous and explained different options to protect our home. He presented all options but then did not pressure us into accepting more than we wanted to pay. The install went very well and he was very professional.

I had bad experience with ADT, I got quote over the phone and they told me they will give me credit for all equipment and after technician came in my house he want to charge me extra for equipment and he take out my previous security keypad on the wall and he cut wire for my air conditioner after I said no I don't want work with ADT and he didn't fix my stuff and he left. I paid $300 to electrician to come and fix those thing he messed up. I never suggest this company to anyone.

On March 12, 2019, I contacted ADT to provide me a quote for the home security system. I spoke to a guy named Steve who later forwarded my call to a lady (can’t recollect her name). The lady told me that they can quote me a good rate with a $99 Visa card that will take care of installation. She told me that they just need basic details before she can tell me the exact monthly rate. After I gave her my name and address. She mentioned for her to process the rate she will need the credit card number. It was already appearing fishy, but ADT is a well-known company (same as one thinks of ATT).

I’ve been with ADT for almost 8 years now, this is the first time I write a review about any product or service. I called ADT to see if they can offer the same things other home security company were offering, I called them multiple times regarding this as I had to call back and forth with the other company as well. After we agreed on a certain rate with 3 years contract and few things to be installed, the technician shows up at my door with completely different thing.

I've been a customer for ADT since 2007. I called to cancel my account maybe two years ago, because they refused to upgrade the existing system without renewing the contract. After two years I received a collecting agent letter to pay my due more than $200, no statements had been received during all this time. I called the collecting agency. They said I have to pay if I do not have an approve that I cancelled by letter. I called ADT several times and customer services just dropped the line every time I called more than 5 times, by the same way, they says, "Please hold," and drop the line. You can try by yourself, just call. Request to cancel your account and they will drop the line. I am sad that they would scam their customers by this way. I will try to contact the consumer affairs to report the case.

The work was done and it was as he told us how it was going to be, no problem with the work at all, he explained everything to us in details. Very nice young man, knowledgeable of his work, we're very happy for the work well done.

I unknowingly signed up for an ADT system using one of their “authorized resellers” instead of ADT Corporate sales directly. The issue is that ADT does not regulate and monitor their resellers. They do not abide nor live up to the guarantees that ADT states in their advertisements (more specifically the 6 month guarantee). My installation has been an absolute nightmare and after 6 weeks of technician after technician coming out to do the work, we are no closer to a working, functioning system. Yet I am still billed monthly. ADT refuses to cancel the system stating that it has to be cancelled by the reseller but the reseller does not return calls and does not answer emails.

Technician friendly. The process took the majority of the day but we were satisfied with the end result. We hoped we could of had at least 1 camera installed but it didn't work out after we had other items installed. At the end of the day we are glad we got our home protected!

We were customers from 2002-2019 and we finally left recently after giving them so many chances to make it right with us. More than 3/4 of the times we had an "incident" at our home ADT never asked for our password. Most importantly when we had a couple of scary false alarms they did not ask for our password. The final straw for us was the last false alarm. 3-4am we wake up to our alarm blaring. My husband gets up to check things out. ADT does try to call our home 3 times and each time no one was on the other line. They call my cell phone and it goes straight to voicemail.

I bought a home 7 years ago. The home had included purchased alarm and door chimes that worked on site without monitoring service. I called ADT to "monitor" the alarm for 7 years. I stopped the service in Jan 2019. Upon paying my final bill, ADT remotely disabled all door chimes, and alarm in my hose without consent or notifying me of doing so. I went to bed setting the alarm, and woke up to a panel that said "call **". Upon calling, the manager "Eric" stated I would need to hire someone to turn my equipment back on locally! I am calling my attorney.

I've been a customer ADT for more than 20 years. I am now retired in my sixties on a fixed income. My monthly monitoring fee had more than doubled but I didn't notice because of auto-pay. When I started hearing a chirping sound I called ADT and they suggested it was a low battery. A technician was sent out and he asked about my landline. I haven't had a landline in almost 3 years. He informed me that I would not have been monitored during that time because they would not have gotten a signal. I've been billed for more than three years with no monitoring. Today they drafted $300 out of my account and I would like a refund of $300 and the years of no service. I got a email to say it would take up to 2 weeks for the $300 if they approve the refund. They said they would do what they could about the other years. A sad that they would scam older adults like that. I was told I should have canceled but I didn't know that I wasn't monitored until years later.

I call to set up security in my home, gave them the money ($107.66) 3/1/2019 and then the next day I cancelled, decided I don't need it right now, maybe later. Called and Cancelled... Now 12 days later still no refund money in my account. ADT is fast to take my money, But not fast to give it back. Why???? Do they take so long... I will not do business with them. I'll go to someone else when, ready... I call again today and they said they sent it. Where???? I don't see it??? Ruben **.

I'm extremely disappointed on how they handle their billing. Nov 2019 owner of company I managed passed away. After review acct come to realize he has been paying for a location we moved out of 4 years age. Called ADT - explain situation - advise us to send over a cancellation they would take care of it. I faxed to number provided ** now 4 month later nothing has been done - still receiving bills. Them as a security company should know there is no system there. When we moved out of location we requested to transfer service to new location - advise ADT we were moving. ADT went and installed system at new location and never cancel location we moved out from. Question here is how are they getting signal if there's no phone line or wires - what are they protecting?

I got a “free” quote and they told me to try it out and they run your credit to give you a quote. After listening and getting the numbers I decided thank you but no thank you. I thought simple you say no and that’s it right?! No of course not. Days later I got a notice from county of Los Angeles Alarm permit. I called and said I never applied for this and I’m not paying for a permit I never wanted or applied for. It turns out ADT will apply for you without your knowledge and I called they said it’s cancelled. Ok a year later to today! I get another notice from county of Los Angeles! Are you serious and I call ADT no human just machine to tell them calling Los Angeles county is a nightmare! I still can’t get a hold of anyone and I have to work. Why am I dealing with this when I never even got the service. Stay away! Go to Costco get cameras for 200 bucks done! There are better security services you can do. It’s a one time cost.

We were told by the tech that installed our ADT equipment that it’s better for me to be the account owner since my husband was deploying. Now we are about to PCs and can’t transfer the service. I called ADT to discuss about cancellation. 4 of the agents told me to fax my husband orders. I faxed it twice but didn’t hear back. I called back today to check on the status and they told me that the cancellation was denied because I wasn’t the service member. Even though I have my name on the orders as my husband dependent it still didn’t matter. This is a big scam. I guess is that the tech knew all that when he convinced me to put my name instead of my husband name. We already moved but have to keep paying every month for a service that we don’t use. I’ll be sharing my experience with the whole world.

We were traveling a lot and wanted to secure our house while gone. This service was recommended through our insurance company, thus the reason we chose it. They are on the ball. We have remodeled with the service and all those issues, random alarms have sounded while on vacation and they promptly call. This is a great service. Other than when installing the window sensors, they were installed in a way which prevented the windows from opening. They promptly came and corrected the problem, but it should not have been an issue. On all other issues ADT has stepped to the plate.

This company is full of scammers. They tell you one thing and then your bill will show you another. When you deal with ADT at first, it is basically a battle of wits between you and washed up used car sales person. When I moved, I tried to cancel two times and they talked me into sweet deals to stay. The first one was good but the 2nd was almost too good to be true. They were going to waive my early termination fee (apparently moving and asking the company to secure your new home is grounds for an early termination fee) and give me a discounted installation. Sounds great?

I am an 82 year old widow. I got ADT for my home security because my husband recently passed away and I was afraid. Was taken advantage of by the person who came out to install my service by signing me up for a 3 year contract. I was never told about this or did I sign for this. I just recently moved in with my daughter due to a health condition and when I tried to discontinue my service they want me to pay 75% of the remaining 3 years of service, which would be $1,200. This is ridiculous and I am very upset about this. This is a horrible company.

We thought everything was okay. But in Nov. 2018, again we were charged the full amount of $51.92 with no video doorbell. So we said, this is too much. We again called and my husband was able to speak to someone at ADT. We told them that this is not fair and to stop charging us coz' we will notify our bank not to accept any charge that's coming from ADT anymore because of this matter. My husband was told we cannot cancel coz' we're on contract for 3 years. They said we have to pay the balance if we would like to cancel. How can they do this? They have not even delivered what they're supposed to deliver and yet charged us for the full amount for it? They still kept sending notices and calling us. So we went to the MP Office of Rob ** in Niagara Falls and were told to file a consumer complaint against the Ministry of Consumer Services, which we did.

After being victimized by a would be burglar, who invaded my home on 3/13/2019, I researched home security monitoring on the internet. I came across an ADT site that stated $27.98 a month and free installation. I made a call and stated I was looking for wireless security monitoring. I explained up front, I do not have a landline; nor will I be getting one installed. I further explained I am a former ADT customer, who canceled my service when wireless cell providers started offering unlimited minutes.

ADT Promotion for 6 months free and $100.00 gift coupon sent in mail is a fraud. The $100.00 from Defender Security/Intel is a scam that ADT supports. I've called for 8 months and ADT/Defender/Intel will not send this money owed to my 83 year old Mother. Scam by ADT. Fraud by ADT. I've called for months, sent paperwork and no one is interested. PERHAPS THE PUBLIC CARES ABOUT ADT FRAUD ON SENIORS!!

I'm a very patient person. People say that, but I really am. Never getting upset over trivial things like late service people, but there's more to this story. Here I sit waiting for an ADT security technician to arrive. Scheduling was between 12 noon and 5 pm. I just received a phone call telling me they wouldn't be coming until 5:30. When I didn't reply right away, because I knew they were fudging the truth, the rep said, "well, maybe by 6 pm". That's fine. Everyone gets frustrated over late service calls and usually this type of thing doesn't get my goat. But like I said, being late isn't the whole story.

Consumer Complaint. I’m very PISSED. I was told by a sales rep two weeks ago that I just need a home landline phone to connect and activate my service over the phone since I already have the system in my home, it just needed to be reactivated over the phone. I went through the process with AT&T. Paid a $100 for home phone service so I can get service reactivated. I called in yesterday 3/12. Spoke with young lady to continue the process and paid Activation fees to have my security alarm reactivated in my home, she reassured I wouldn’t have to worry about a technician coming out due to it can be done over the phone. She set my phone appointment for today at 3:00PM. I’ve been waiting around and never got the call today on 03/12 so I decided to call myself.

Very happy with installation and everyone was very knowledgable with any questions we had about the process and how the system works and how it protects me. The installation was very professional and blends in nicely with our house and we would recommend ADT to our friends.

Very happy with Dustin, Salesman, professional and answered all questions; however, was told on the telephone that the equipment was "free". Only a couple of items were free; therefore, the cost for installation of ADT was much more than anticipated.

A tree fell on our home and made it uninhabitable September 11, 2017 during hurricane Irma. The equipment was destroyed and the home took more than a year to rebuild. My husband and I have incurred many expenses during this time. I tried to cancel the contract at the beginning and ADT did credit our account. What they didn’t ever state was that if we decided to discontinue services that they would reverse the credit and charge the 750 contract breakage fee. They want me to pay them to monitor nonexistent equipment. They have not been able to provide services for more than a year since the power was shut off to the home during repairs. It’s a shame that companies are trying to profit from people who have suffered a natural disaster. A tree through my home is not the recommended way to “get out of a contract”.

I called a few months ago to reactivate my alarm system. I was told they would reactivate my existing ADT Pulse equipment. The guy on the phone said it would cost me $99 to activate and that I would get $800 in credit in case I decided to add any sensors. When the tech gets there he say my equipment is not compatible any more. So he installs a new keypad. Then he says the sensor I had did not work. Keep in mind my system had not been active for only a few months. But, since he did mention the credit, if figured it would not cost as much.

The technician was a little later than the scheduled time, but he explained how they were short on technicians for the day. Once he got here he was extremely friendly and explained everything that he was going to do before he did it. He also explained how to operate the system and showed us.

We needed to have our windows’ sensors rewired during the replacement process for new windows. The technician arrived at approximately 8:45 am. After showing him the first window, he started to discuss charges with me. This was very strange, since the charges had already been agreed upon when I talked to the representative about scheduling the service.

We recently purchased a house that had ADT service. We are having extensive remodeling done over a few months so we decided to wait on the decision of what security service to enlist. Today I received a letter from ADT, sent to the new house, with the following statement in 48 point type on the outside of the letter: 'ADT. Your System is inactive.' In doing this, they have made public that we do not have a functioning security system. Unbelievable. This is a violation of both trust and confidentiality of customer information. In doing so, they have lost any chance whatsoever of getting my future business.

I'm not all satisfied. I paid a full year contract of 600. Package included an outside and inside camera. Next month I paid 400 for 2 extra cameras installed. After a month I decided to move. Keep in mind I only purchased cameras because I was informed I can take everything with me to my new location. Well I moved call ADT to inform my new address. Just to be told all my equipment stays at my old address. Now I have to renew my 3 year contract pay 700 for the year. Just for sensors no cameras at all.

From the installation to now, we're just waiting for our contract to be up to cancel. They quoted us over the phone $1500 for the install, tech who came to our house said that wasn't accurate and it went to $6,000. This was after he put a hole in our wall and begun the install. We at the time should have stopped the process, but needed an alarm system. My rates have gone up twice, and every time I call I get the rudest service. I wish I could cancel now, but they refuse without charging me a penalty. Defenders, ADT is the worst company to work with, by far! My 3 year term can't come soon enough!

I was told that I would receive a $10 discount if I was referred by my house inspector, which I was. When the technician came out he did a crappy job installing my system, didn't bother to tell me that certain window contacts were not working, even though I saw him messing with them and he knew they didn't work. I ended up fixing them myself to get them to work with my system. Then he had me download a "free" app to use to monitor my system, which I later found out that is costs $10 a month to use, meaning no discount after all. And then a few weeks later I got up-charged on my bill for having "cameras" which I don't actually have.

Mike was very knowledgeable about the equipment. He was quick and organized. He explained everything thoroughly. Mike has excellent people skills and is a real asset to your company. I would highly recommend this company. No false alarms since installation.

The technicians were very helpful in explaining everything and show a lot of patience in their explanations. They even went as far as to leave me a few notes just in case I forget what was told to me, and took their time to make sure I was satisfied with the installation.

In November 2017 we purchased a two storage buildings and decided to have a simple alarm system put in them. They are right next to each other; about 15 feet apart. An ADT Salesman came out and said they could install an alarm system for the two buildings. It would be about $250 for install and then $44/month after that. Super simple. So we signed all the paperwork via "e-signature" and later found out that he has set us up with two separate accounts, one for "building A" and one for "building B", and we started getting bills for each building at $44/month, rather than one bill (so twice the amount he had quoted us). I called the salesman and he was no longer with the company.

We have sold our home. When we notified ADT we wanted to cancel our services. They told us there was a penalty because our contract was for 36 months. Although this is stated in the contract, we were never told at signing this was in the agreement. We have been in our home for 2 years and 4 months but the remainder of the contract is $358. They will give us a 25% discount, making the penalty $268.50. They also will give us $400 for new equipment for our new home but we have to sign another 36 month contract. We just want to stop the service and not pay the penalty. Could someone help us resolve this dispute, please?

Everything was fine with installation, etc. I have a small problem with the 100.00 Visa rebate. Upon filling out form, it is requesting 4.95 shipping and handling sent by money order or cashier's check. That's inconvenient to have to get that. Also, don't think I should be paying shipping and handling for a Visa gift card anyway. I get gift cards all the time for reward points, etc.

Sales rep was very knowledgeable and helpful in selecting products to replace the system previously installed in the home. Installer was very professional in identifying the best location for the sensors. He was very thorough in describing the use of the system. Due to current construction, the system will not go into active monitoring mode until 9 March. Seems to be an improvement over previous ADT installation.

I had ADT installed and was never told about a company called Defenders. My installer showed up in a rental car and did not have the cellular external antenna. I told the sales representative 5 or 6 times about needing this important item. The system did work for a few days then no connection. I called Defenders to come and install the antenna and took the day off work and no-show no call.

This is perhaps one of the worst site I visit each month. Nothing ever works. I didn’t even get a confirmation number this time, just a cc validated message. Went back in to see if it actually paid the bill and there was nothing to say one way or the other if it was paid or if the auto pay will just start next month. It's confusing and not user friendly. My panel has been fixed once already and is having the same problem. Upon moving I was told I had to start a new contract, I couldn’t transfer my existing contract that only had a few months left on, I was told I had to buy a new one. Only after signing the new contract was I told that I could’ve paid out and released myself but it was “unfortunately too late now”. I’ve only had negative experiences with ADT and look forward to leaving this crooked company for good, well as soon as my FORCED contract is up.

I noticed that they do not have a reviews tab... There is likely a reason for this. I 100% encourage people to use a different company, I thought I was getting ADT at a price I was told, but Defenders has the contract for the first few months. I was told my bill would be $42.00 a month, I was suppose to get 2 months free service, and $300 in gift cards. This was due to the fact that the only reason I let them come to my house and chose ADT was because of the monthly rate that I was told on the phone, which was $29.00 and $99 for install of 7 specific items. They come to my house and tell me that that is not even an option.

When I called the sales rep told me I qualified for 8 items free, a 800.00 value. When the tech came out he said only 4 of the 8 items come with the deal, but for $4000,00 more we could add them plus other items. Then he proceeded to put a glass break in the door way between the living room and dining room. That was very attractive, then put a motion detector 4 feet off the floor behind a dining room chair, this would be great if my chair was able to jump up and down if the house was ever broken into. Was not given any kind of instruction manual. Just a little folder telling me all about my bill and when it is due.

I agreed with sales agent / installer for a complete / total / maximum security with best wide covering door camera to be installed on a month as the camera was not available at that day. I waited for 2 months and called ADT to find out. First agent apologized and told me to pay $ 134 negotiated for installation and $1.6? per month additional for service. I disagreed and asked for complaint department. The complaint agent apologized and asked me to pay $ 150 for installation and $1.92 per month for service and that this is a take it or leave it offer. I had no option and agreed to the monthly service charge increase but requested free installation as it would be installed the first day if they had the camera in stock which is not my fault. No answer. The answer was NO. I will not renew my contract and if there is a ADT customer care service, they have to solve this issue.

The installation was done very professional. We have been instructed with all the requirements and components. It is easy to arm and disarm the Alarm. The best feature is the App from the ADT from the Apple Store to operate the system.

Their entire promotions are based on lies. I would give no stars if that is possible. When we bought a new home we were contacted by ADT with a promotion that for zero dollars we can get equipments and set up service for a monthly cost of 29$. We were asked for credit card information and told that the technician will come, look at house and provide details of security service. We can deny the service if we don't like it. During call we were not told that they are going to deduct 99$. When technicians arrived it was Quentin **, trainee Wil and regional officer Casey. I mentioned I don’t want to set up any service today and that is when they mentioned that our credit card was already deducted for today's service and there is no point in saying no now.

The person that took the appointment and the installers were very professional and easy to work with. The installers gave me a quote for what they think I should have installed. When I went over the list, there was no high pressure to attempt to get me to agree to all of it. Installation was done to a high standard and no mess was left behind.

Our Representative was very professional and took the time to explain all of the equipment. He even gave his phone number just in case we had any problems. I would recommend ADT to all of my family and friends. We finally feel safe in our home.

My wife was not familiar with security systems, but after the ADT Technician arrived and conducted some brief training, she has learned a lot about what constitutes an excellent security system. Thanks to the knowledge and experience of the ADT Technician, our home now has an excellent security system, which is at an affordable rate, thanks to ADT's financial incentives for their customers.

I have been fighting with ADT to cancel a purported "contract" that they said my mother entered into. They have provided absolutely no proof other than sending me a "contract" with an electronic signature which is no proof that my mother ever agreed to anything as they cannot provide any support for what was purportedly signed electronically. She does not recall signing anything or agreeing to anything. Their "proof" is that they sent an e-mail to her IP address. I asked whether they could simply send a contract to someone and then claim that because they can verify the IP address that they can consider that they have a contract (the agent was telling me that the proof is that they can verify the IP address). The agent indicated that they would only send a contract if someone called asking for a service contract - which my mother never did (she had called asking for a service appointment).

Sean was super helpful and very kind to go through everything (even more than once) to ensure we completely understood everything and how it worked. He even showed us how to use the phone app. If we have any questions moving forward I would not hesitate to reach out to him for additional assistance. Our family definitely feels much safer now and we cannot thank Sean and ADT enough!

I was very please with the professionalism with the technician, but disappointed that he didn't have all the necessary equipment to do the job properly. I also felt like I was involved in the old bait and switch routine with the coupon I received being one price but the actual price being significantly higher, I felt sorry for the technician because he knew I was right.

Great experience! The technician was knowledgeable, professional, and efficient. He even called me back a few days after the install to make sure everything was working correctly and helped explain a few things to me. I would highly recommend this company to family and friends.