ADT Reviews

I have always gotten advertisements from ADT in the mail and they were the first ones that popped in my head when I started thinking about home security. I felt really good going through the process with their reps. When I initially talked to them on the phone, they had given me a pretty specific price. Then when he first got to the house, the price had changed significantly and it went way up. By the end of it, we got it back down. They could be better at being very clear on the cost upfront. The installation was easygoing. The contractor explained everything. He was very nice and professional.

I’d seen ADT's advertisements and driving around, I'd seen the different types of signs that they’ve got in people’s yards. I knew of the company, so I signed up with them. My experience with their sales reps was great and they were very thorough in what they discussed with me whenever it comes to the products available. Then, the installers came out, installed the stuff, and we went over different types of products and services that they offered. So far, we love the performance of the system.

ADT is a well-known brand. It’s been around for a while so we’re kinda paying for that reliability. However, it is a little bit pricey compared to a lot of other places, especially nowadays. I’m not sure if every home security system has a touchscreen control panel, but maybe would’ve been good. I’m also not too sure if ADT has an anti-smash protection kind of thing where if someone were to smash the control panel, it would still be able to send a signal or work somehow. There could be improvement here and there, but overall, it’s pretty good. I like the security feature and the sign. If I have to rate it on a scale of 10, it's 7.5 to 8. It's above average.

One time, I talked to ADT's reps because they changed the price for my system. We talked and things went well. So far, the quality of their system has been really good. When I have a problem, people come and fix it.

I called Protect Your Home for my mother-in-law for her house, and I explained to the agent what was happening. He told me there would be no problems. They just needed me to sign up so they could send the techs over there. But then when the tech got over there he said, “We’d be able to change name towards your mother-in-law.” I didn’t have her credit card at the time when I called it in.

The installation went smoothly and the installers took care of all of it. They came in, took 30 minutes and it was all set.

An attempted break-in happened on a Saturday and I was upset about it. My granddaughter told me to call someone right away. I called ADT that Monday and the interaction with the rep went well. The technician came out and put the system in. It was professionally done. All in all, I'm satisfied.

ADT is pretty prominent everywhere and I’ve always kinda kept them in mind. I’m a first-time homeowner so I gave it a shot. The sales guy was upfront and honest. He did a great job. The installation went good. I wish I would've had my Wi-Fi hooked up because I wanted to get the camera, but it wasn’t hooked up. I just got the things on the doors and the windows that set off if the alarm would've been set. But overall, the system has gone really well. I feel very secure having it.

ADT sounded like a good brand and I've heard it before in commercials. However, sending someone to your house in a regular crappy car that didn't have anything on it that said ADT was super unprofessional. It was weird. The guy came up and kinda looked really sloppy. He was in a car that didn't have a rim on the tire. I thought it was a scam and someone was trying to come into my house. It kinda worried me and I almost canceled my business because of it. The technician's professionalism and courteousness could have been better. I'm only 30 and I look like I'm 16. I kind of felt like I was taken advantage of a little bit. Having the system makes me and my family feel safe. I like it. It works really well and it's user-friendly. It has been a good experience.

ADT did a good job. They came to the home, did the installation, and explained everything. The system is pretty efficient and it’s good.

ADT was quite famous. When you think about home security, that's the first one that comes to mind. The rep from Protect Your Home was extremely friendly, customer oriented, very patient, and had a lot of time to answer questions that I had. However, there were not honest responses that I got from her, which I didn't find out until later. As far as phone etiquette, she was quite impressive.

The ADT salesperson on the phone was touting the insurance discount. He said that I'd get a $12 a month for whatever discount on the insurance, it would add up. But when I called my insurance, they said that I was already at the lowest so there was really no discount on the home. The lower your insurance, it affects your monthly home payments. So I was interested in it but it didn't help. We just installed it and I had no problem with the technician who came out to install it. I was gonna ask ADT if they could lower it because I was under the impression that they were backed by my insurance company but it turned out that there were no discounts available.

I got ADT because of the flyer that came in the mail and my aunt also recommended them. But now that I’ve gotten the service the flyer is misleading because the original starting price was supposed to be 27.99. I didn’t see anything offered for 27.99. I was told that it was gonna be 40 something and up. And also the flyer tells that I'm gonna get the alarm itself, the sensors for the front and backdoor and it also said that I'm gonna get a remote control. And I did get a remote control and a doorbell camera. I was also supposed to get a surveillance camera.

The sales was good. It was easy. The corona thing was big at the time, so they made sure they got through all that. But all my sensors keep falling off my doors. So I don’t really use it. It's turned off. But their reps were awesome. I called once for the first sensor and they right away sent me out another sensor. But then it kept happening.

We have a duplex and it was broken into. We had ADT in one of our houses before, so I called them. Also, I was told that I could change it into the tenant’s name. The rep said all I have to do is wait a month, call back, and say I want to switch it to our tenant's name. But when I called back, somebody said we can't change it into anyone else’s name. But the communication was very good. I wasn't too concerned about changing the name until I had to call back. I called back because some people tried to break in again and broke the sensors off the door and Protect Your Home replaced the sensor.

When I was getting my internet, the internet people told me that I won a prize, but then they never told me how much it was going to cost me monthly. The rep was nice and helpful and he told me what kind of package I was going to get, but I wish he was a little more truthful and told me how much everything was going to be once we first started. I was thinking I was the winner of a prize, but I had to pay for it. I didn't like that he didn't tell us and I got really mad about it. I was going to cancel everything, but I had to think about it. I have kids, and I wanted to make sure the house is secure. I decided to stay and what I wanted was $800, lifetime, but when you want to add some more stuff to the system, it costs a little more. Still, everything went smooth with the installation and I like the system. Everything was in there, so it was worth it.

I was given a remote when I had ADT installed and the tech said that even if I’m in my room and if I wanna secure my house, I could just pull it down and the security will be active. And if I wanna take it out, I can do it on the remote rather than put my code on the monitor itself. It was at night and I pressed the button of the security phone to stay at home but I don’t think that worked because my cousin opened the door in the morning and nothing happened. I didn’t understand. I was even gonna call because I didn’t wanna try it because I didn’t wanna put any alarms or anything.

I used ADT previously in a couple of rental properties that I have and they met my expectations. Having had a previous experience, I opted to go with them. They handled my questions well and were received professionally via phone. When the tech came out to make a presentation, I was obsessed of doing the installation of it from that same day because we were impressed with how he presented it. Even though there was a presentation made, I didn’t feel overwhelmed or pressured to buy. It wasn’t like the procedure of a used car salesman who would push you. He mentioned that if I wanted to think about it, they would come back later.

I like Protect Your Home's quick response. The only thing is on the phone, I was told my monthly rate is $27.99 but it came almost double. I pay 53.99 now. The process to get the service and to install it was pretty efficient. From the time we made the decision to the time installation, it was just about a week. The technician who install the system is very good, and I'm really happy with him. The only disappointment is the price, but we went along. I’m happy with the service. Service is good, but be aware of the price. You won’t get what you were told.

I’m not happy with ADT. I was happy at first. They told me that my bill would be $27.08 but they did not tell me that I needed a landline. Their rep came in and did all the stuff that he was supposed to do. After I had signed the papers and I said, “So, it’s 27.08, right,” he said, “No, it’s 50 something.” I said, “Why?” He said, “It’s 27 if you get a landline.” For me to get a landline, the cable company wants to take my contract away and we’ll do a new contract, and my bill is gonna go up $45. Then I’d be under another contract and I don’t want another contract. He should have told me the price without the phone line before I signed the papers.

I personally had ADT and was pleased with the service I had received. So I got it for my mom and people living with them too. Their reps were great and then three days after I made the initial call, they came out to install the system. The guy was very knowledgeable and friendly. He explained everything. Even though he knew that I had the service before, he still had to do his job and went through everything. He was great and very thorough. They covered everything perfectly.

Over the phone, the rep was very helpful and personable. I was really impressed. It’s a lot to juggle, working from home. To be honest, it was a little bit endearing. He handled it marvelously. My system is just the basic one and the installation took a little longer than I anticipated. The people arrived at 2:00 and they were done at 5:30. I was also a little put off with how the sales process works. But in the end, I feel like I got what I'm paying for.

My dad has a camera and an alarm system at his house and he told me about it. The ADT person on the phone was very knowledgeable, but the person that came to the house was much more knowledgeable as far as what we needed and how to set it up. He made what we were doing, what we needed, and what we didn’t need clear.

Everything is fine with the service from ADT. It didn’t take long for the guy that came out to install. We’re very satisfied with the service and the product that we have. I like the remote access to activate and deactivate the system.

ADT seemed like the most popular one. I see so many people using it, both my neighbors, that's why I decided to go with it. It's always been a good experience with their customer service representatives. They're very knowledgeable. When the install team showed up, I asked a lot of questions. They kept me abreast as far as how to operate the system or correct any malfunction it might have. Great experience.

ADT is a well-recognized brand in the market place. Our experience with ADT is very positive. But I’ve had to call to have things straightened out. The installation guys had to come out to fix things and they were prompt. ADT has a good call center and very knowledgeable people too. The folks on the phone are always really nice and helpful as well. I’ve also had people come out subsequently to do repair work and they've been professional and have left it clean.

Working with ADT's sales rep went well and it was informative for me. The rep mentioned what was available with the package I inquired about. However, I wish there was more breaking down of what product installation would entail, whether I needed to have Wi-Fi beforehand and what the associated costs would be. I felt blindsided by all that.

Protect Your Home made me think I was getting a good deal which I had when I lived in Lancaster. It didn't cost me anything to get the system installed there and it was affordable. I really was just gonna have my service transfer. They should be upfront about the fee. But they made it seem like I was getting this fantastic service and I went with ADT. But if I have to do it over again, I won't do it with them.

I did a new home purchase and I was looking for an alarm system company. I went with ADT because of its brand name recognition. I hate the quality of the system though. We got sensors in the basement that are supposed to detect a certain level of cold that becomes dangerous to pipes. We've had the pipes freeze two times, and it has never gone off once. So, it's been a complete surprise. It was completely useless. The fire alarm goes off. If you cook a burger like 30 seconds too long, the fire alarm goes off on all three floors. Now, you might be able to silence it. But originally, you couldn't silence it. And if you didn't answer your phone fast enough, they sent the fire department to your house, which I think is good to a degree. But the problem is that we've had the fire department here a couple times and they said, “Oh, we gotta come into your house and just make sure.”

I Googled home securities near me and ADT ended up calling my wife for some reason. I returned the call to one of their agents and they set things up. I have an account with ADT on my church. I was with HomePro and when that expired, I went to ADT because I liked the functionality of the system that I have in the church. The gentleman came out and we got it installed. He was new and rode around in a car. He didn't have a ladder that he might have needed. If I had said that I wanted to do the cameras, he couldn't have installed it because he didn't have a ladder to get that up. He also didn't explain what they had to offer. Being familiar with the system, I know I didn't want the basic keypad. I wanted the touchpad.

I liked Protect Your Home's history. Their sales rep exceeded my expectations. He did wonderful. I was floored with how seamless the process was. The gentleman was kind. He was open to questions and concerns. He even went through the tutorial with me and he was very patient. I had a wonderful experience.

Purchasing my security system from ADT Protect Your Home was pretty quick. Their tech came two weeks after I set up an appointment and he was efficient. He got everything done quickly and gave me some recommendations for options that I should go with for my specific home and situation. I use the app to set up my alarm each day and it has been great.

The first time ADT's tech tech came, he couldn't get the doorbell alarm installed because of our internet service. We took care of our internet and he came back out and hooked it up. However, I was under the impression that when someone rings our doorbell, it would alert me. I asked the tech that and he said it should do that. We've been messing with it and trying it. So far, I can see who is outside and talk through the doorbell but I'm not getting an alert on my phone. Despite this issue, the system has been easy to use so far.

The Protect Your Home rep was absolutely amazing and very friendly. It took some time to set up everything. I appreciated the fact that he sat down with me and he came up with three different plans. One was the really cheap option and the other one had every bell and whistle you could think of. He was very open to working with me on one of my own choosing, which ended up being somewhere between the most expensive and the middle one. We went over every bit of the house and he pointed out some things that I hadn’t thought of. I’m happy to have the system and I’m pleased with the instant response that I’ve gotten.

The ADT salespeople were professional and the installer was awesome. I still gotta learn how to work it and I’ll feel better when I get cameras. I was going to buy me some and somebody let me talk to the manager. I guess they wanna offer that.

When I had purchased a new home, we had a home inspection and the home inspection had a concierge service where they told us notifications about certain things to have in our home. We then went with Protect Your Home. The features in our package are perfectly fine -- we just need the basic. The installation was great, and the sales rep I dealt with was nice and knowledgeable.

My mother had ADT and I took over her house a while back. Then, when I moved into this house, I purchased a new system. The sales rep I dealt with was good. The installation was done by one person and everything went well. It took about six hours for him to come out, which was a little long, but it was fine. Overall, it is an easy system and it works good.

The person that hooked up our installation did a good job. But the person who set up everything before the technician came out is where the issue came in. Whoever I talked to was the one who gave me false information. When I first signed up, they were so nice. They told me I would get a $100 gift card and that it would come to me in the mail. I think it was activation fee that they said I would get back once I get established and hooked up. But nobody explained to me that even though I'm gonna get the money back, I actually had to fill out a form. So when I talked to a rep, she actually sent the form to my email and told me to print it out, mail it and pay $4.95. That was not the deal though. Why did nobody tell me that from the get-go? I would have gone with another alarm system company.

ADT's customer service has always been great. Getting a hold of people has been a straightforward process. Anytime I called in with questions or issues, we always get those resolved.

My parents have had a security system for nearly 20 years. So, I grew up using ADT. It is pretty well established and we’ve never had any negative issues. Dealing with their reps has been good. The installer got everything done and he did it quickly. He was clean with his work and he did a good job. Everything works good including the app. It was a very good experience and I was satisfied.

Chris, the sales rep, was a gentleman. He came right in and did his work. He explained everything. The installer then worked the unit and gave a demo. I would recommend Protect Your Home.

We felt we were family during the installation of our Protect Your Home. The installer sat here and talked to me and my home nurse. We enjoyed ourselves that day. It took about two hours, but he was nice. He showed my home nurse how to do it. My alarm went off the other day and I didn't know how to cut it off. They called me and the guy on the phone walked me through it. It was easy. And they're very good people. I’m having some good experience with it.

ADT has been horrific. We just got off the phone with them again. The sales rep during the signup was unprofessional. We tried to do it over the phone. They’ve sent out a salesman and he was here until midnight. He got here about 6:00 pm. He also didn’t show us how to work anything and none of the equipment was working when he left. We’ve been on the phone with them since. We got the tech here twice. I have another one coming out again next week because we’re leaving town and we can’t set the alarm when we leave town.

ADT was the best in the market for what I needed as far as the professional monitoring. I got information about them from my mortgage lender. They had something set up where I get discount for equipment from ADT. Their sales rep's knowledge and professionalism were up to par. Installation was a bit longer than what I thought it would take, but it was fine. I've only had the system for a couple of weeks but I’m liking it thus far. I like being able to control disarming and arming with my phone. That’s my best feature because I don’t have to be home and I don’t have to give out my code in order to let anybody in.

We were already ADT customers and we just bought a new house and we decided to continue using it. The installation was very good and they were very professional. The package we got costs a little higher than before but it’s acceptable. Something that is new from our old ADT system is that we can use the app to control the system, which is very convenient for us.

The ADT sales rep was terrible. The guy was sitting on our front porch. Then he just came and walked himself in and I got frustrated about that. So he was inside and laid everything out while we had our painter there. He was very unprofessional. I talked to ADT about that and then somebody called me. Other than that, the system has been very good. I like having it on the smartphone and being able to watch it from there. We're very pleased with it.

I got Protect Your Home out of the Yellow Pages, plus my sister told me about it. Their sales rep was good and the installation was done in one day. So far, I'm more comfortable having the system in my home.

I was looking to upgrade my security system and I found that it was way too expensive, so I had to settle for a package that was less than what I wanted. The security system that I wound up with through Protect Your Home is basic and is not nearly as secure as I had before. It's deceiving. You start up with one rate, and then it winds up being way out of hand. I have a front door, back door security, the motion sensor, and some sound sensors for breaking glasses. Before, I had a sensor in each window and each door, and what I have now is a lot less. What I do like is I can activate the system and unarm it through my phone. I can monitor it when I'm away.

My husband really wanna do the camera thing when we first signed up with Protect Your Home. He thought that was $900 for the things that I ordered. It came out to be more than it. But he thought that he was signing up for a camera. We just went with what we got, but he was more focused on the camera. Other than that, it’s okay. The sales rep I dealt with was excellent. The installation was excellent, too.

I had ADT in the past and I had an incident with someone breaking in my home, and I wanted it as quickly as I could get one. Within a day of me calling, the guy was out here installing. From first call to the installer, everything was handled wonderfully and was very quickly and correctly. They have excellent customer service. I’m very impressed with the system. When I had ADT a few years ago, it was just the motion detector and the two door alarms. But now, I love the camera. I love the access on my phone. It is just wow. When I first had ADT, it was almost as expensive as what I have now, and I have the window protection. I have the big alarm thing outside and the camera. What came with the system was wonderful.

A couple of my family members are covered with ADT and I thought to give it a try. The rep explained everything to us and the way he explained it to me, it was not a hard thing to understand. His customer service was awesome. He went over the paperwork with me, showed us how to work the equipment and installed it in a good position. It's a nice height for everybody in the house. He was clean and he masked up too. He was definitely very protective when it came down to this Covid-19 and me having a four-month-old baby in my house. He was awesome. However, I was told that I would get $100 back, but I never received the email to get the rebate and I’m still waiting. Still, it’s a good service. The installation was easy with the installer and not only that, it’s easy to work too.

The rep was very helpful and informative. He covered all the bases and asked the right questions. I was pleased with him. The installation could have gone better as far as making sure the sensors are stuck to the actual window seal. I’ve had a few sensors fall off. I put them back up there and redid everything for my alarm. Other than that, everything has been working fine thus far.

I had ADT before and they are a big company, which made me decide to work with them. Dealing with the rep was very nice and pleasant. The package has everything I need and so far, the system has been performing well. The experience was very fast and satisfactory.

The installation of our ADT system went pretty well except the technician put a sensor slightly off on the sliding door and after a couple of days of beating the doorstop, it knocked the sensor off. That was no big deal but getting somebody out here was a nightmare. This happened at about 10 o’clock at night and we called in right away to have someone walk us through the bypass. That all went pretty well. Then she was gonna transfer us to schedule somebody and I was on hold for an hour and 20 minutes before I hung up. My wife called in during that time and she was also put on hold. Nobody ever scheduled us. We both hung up. It wasn’t until the next morning that my wife called back and, after another extended wait, was able to get somebody out here to fix it. We only had the system for three days and that’s how bad it was. It was ridiculous. Other than that, we have no issues. Once we got it scheduled, the guy came out to fix it.

ADT refused to reimburse the false alarm fine that I've been charged by the city, which was due to sensor malfunction. The same sensor tripped twice in the past 3 month and ADT claims that they cannot prove the sensor is malfunctioned. Customer services can do nothing but telling me to email the False Alarm Research department, because that department doesn't take phone calls but emails only. I emailed the False Alarm Research department several times, and I received the same reply every single time. Apparently, if you want to have reimbursement, ADT makes it impossible and does not want to talk to you directly. And ADT doesn't care at all if you have a false alarm. You'd better think again if you wanna choose ADT.

Roy was great, he was very polite and helpful... He answered all my questions and concerns that I had! He was Awesome! ADT prices were amazing for everything I need and wanted for great prices! Can't wait until system arrives.

My alarm system is great. I have everything they offered. I've lived for 30 years in Florida and I always had it there. When I moved here, I then transferred it. Within those years, the company has changed names a couple times. Their reps have been great as well. Overall, I'm very satisfied with ADT.

I've always had an alarm system and we were with ADT because the price was low and reasonable. The sales reps answered my questions and helped me along, and the installation was problem-free. I have the basic bundle with a few of the home alarma and then, I have the key fobs and the fire/smoke detector. I like the keyfobs. They didn’t have those when I initially had ADT so many years ago. In the beginning, I kept setting the smoke detector off. They had it right next to the kitchen so any time it got hot in the kitchen, it would set it off. So, they had to move it a little further away but other than that, I haven’t had any problems out of it.

ADT was recommended to me by a friend and I went with them. So far, everything has been fine. Their reps answer all my questions right away.

I got AT&T Fiber out to my house and they said they were running a special with ADT and they transferred me. Some dude named Jerome came on the phone and started talking to me, but he wasn't able to answer some questions. His supervisor got on the phone and started talking to me. She said, "I have specials that he doesn't know about, so I can get you some more stuff." She also said that it was gonna range from $29 to $59. But when the guy came out, he said it's $59. I said, "What do you mean? It should be between 29 and 59. Why is it 59 and only 59?" He said that I didn't have a hard line so they couldn't go any lower than that because of the wireless monitoring.

I wanted peace of mind in my house and ADT gave me that. I got the basic thing for protection and the guy that came to install the equipment was very good, showing off everything to us. He took his time when he did everything and it was long, but he did very well. He was very nice too. Everything was okay and overall, I'm feeling safe. Everything can happen, but at least I have this.

Everything was excellent with Protect Your Home. The installer was a nice guy and the experience was very instructional. The system is what I expected it to be. It is very good.

Protect Your Home's reputation made me choose them. Their rep was a little bit pushy to set an appointment and I had to put down a deposit. The call wasn’t outwardly bad, but it wasn’t like the best call of my entire life. A guy came with a rookie to install the system. It was kind of more of a hard sell than I would've liked. I wasn’t even sure if I really wanted to get anything at all and they were really pushing it, so I ended up getting it. The system has been working so far though. The app is okay, but it kind of lags sometimes, but that might be a phone issue or an internet issue rather than a provider issue. I prefer using the app to arm and disarm the system, because that way, I don’t have to key in the code on the keypad. I just push a button and it’s super easy.

I've seen Protect Your Home around and when I got couples through the mail, I got involved with them. But I found that what was in the advertisement was different than what I got. I looked at one system then somehow I ended up with an old one. But I have a friend who had the new one and paid the same amount of money. Then after Protect Your Home's reps left, I called them and was told that each neighborhood had a different type of system. Also, I didn't like that after a year, the system started crashing and it gave me a signal that something was wrong with my windows. They'd been going for a month and every time I called Protect Your Home, they were professional. They guided me through the troubleshooting process and they were saying that the system was showing that I needed new batteries. But when I changed the batteries, the issue wasn't fixed right away. Not even two hours after that, it came back.

It was either buy a camera on the internet or from somebody that kinda shows you what’s going on versus having a system that’ll alert the authorities, which was the deciding factor why I went with ADT. The sales guy was really nice and explained everything really well, but they could’ve let me know about the equipment fees over the phone before they got there. I don’t think the guys I talked to on the phone communicated too well. They were giving me something different than when the guy came to the house. I typed it all up and I kinda showed him what they were talking about on the phone. The guy at the house was really cool though. He was at my house for a few hours, but it all went well. We had a good conversation and he explained everything well. I ended up getting a plan that works for me.

We had a friend that recently bought a house. They had gone with another security company and just got the runaround. The customer service wasn't very helpful and they just didn't really like the services after 30 days so they tried to return it. Just a big old hassle. Then they did ADT. My parents used to have ADT Protect Your Home and we had no issues. Everybody was super friendly, very helpful, and incredibly responsive so it just made sense to go with Protect Your Home through ADT.

They worked in the area where we live and they give good service. It's easy to get ahold of them. They give pretty clear information. The security system works fine. I like that it goes through a central location instead of hoping the neighbors will hear the fire alarm if we're not home. But they are a bit pricey.

I've always known about ADT and I've had them at another house I had years ago. They have everything I needed and everything I am looking for to be covered. The rep was knowledgeable and he knew what he was doing. It was a good process and I was satisfied all the way around.

I went to ADT because I wanted to buy a Ring doorbell. I knew it was gonna cost me money and AT&T Life charges more. When I was first talking to ADT, I thought the phone call was about setting up the visit and then they would deal with their partner on the visit. When the person got here though, I dealt with him and it felt like the negotiation had to happen on the phone. That was weird for me. I didn't realize I had to negotiate any product over the phone, so I was a little frustrated because I couldn't tell whether I could get more out of the person who came or not. I didn't feel like I could. Still, the sales interaction was really good. He was a great guy who did all the right stuff. He was thorough and he tried to upsell me and I get it. I'm a salesperson, so it's okay.

I live by myself, so I wanted something that would help me feel safe. I was familiar with ADT. Everything went fairly well with ADT. Everything was installed in four hours. However, it wasn’t finished. I had another young man come out the next day and finished it. He installed the camera because I had gotten something in the mail about a camera, one camera where there was no charge. He was very helpful. Everything is going well. I’m happy with it and I feel a lot protected.

I saw ADT and called. Everybody was wonderful. I don’t like that you can’t talk through the camera. I had an alarm system with Vivint and you were able to communicate through the cameras. Other than that, I like the system.

ADT was the only security company that responded to my request. When their reps got to my location, they let me know what they could do right. The tech who came for the installation was training somebody. Between the two of them, they did a really good job. The installation was really easy for the tech to do and he was knowledgeable about the system. So far, the system has been good.

I got one of ADT's competitors prior and their wireless wasn't strong enough to do what I needed it to do. Initially, we were gonna go with wired, but when the ADT installer got here, he ran some tests and determined he could do it wirelessly. I hope that's the case because the system is inside the metal warehousing building. The sales team was okay but they kept saying the same thing over and over again. One of the motion sensors is giving me a supervisory alarm. We're getting a battery for it and hopefully, that will make the motion detector work.

I heard about Protect Your Home through my job, Wells Fargo, and they had a 99-dollar deal going on. The salesman was great and I liked him. We talked and he was able to connect on a human level, but it was also being about business. Also, the installer worked fast and everything works perfectly. I love that he suggested something wherein if our window broke out or shattered, then the alarm would go off. It works. I had the alarm on and when my daughter hit the window with a ball hard enough, it went off. After that happened, people felt so secure if they stayed here alone because they knew that if someone broke our window, the alarm would go off.

The ADT rep was a good dude. He was pretty cool and explained stuff to me. But the ADT system doesn’t work that good. The notifications don’t always go off. If you’re in the house, your interior cameras don’t always show you the videos. A lot of times, the sensor’s sensitivity is really sensitive. A mosquito flies by and that thing’s recording. The alarm got set off not too long ago when there were bad winds and power outage and my back door was open. I don’t know how it got open, but it must not have been shut very tight, but the wind blew it open and alerted the alarm. It took like 50 minutes before the cops got there, and I waved them down and they said, “Well, we just got the call.” 50 minutes is a long damn time. Somebody could’ve taken the whole damn house in 50 minutes.

I talked with Protect Your Home and then, they had people come out to install the equipment the following week. The installers were great. The only thing is when I go into the billing to print up the bill, it's not always possible to print up the latest bill. Other than that, my experience was very easy and straightforward and it's a pretty reasonable cost.

I've known about ADT, but when the flyer came in the mail, I figured I'd give them a holler. The rep was very helpful and answered all the questions. He also gave me a breakdown. The installation went very smoothly and seamlessly. The guy who came was a local guy. I explained everything and we kind of went over where we’d place the equipment.

ADT was affordable at first for the small amount down for it and then how much it would cost a month. Their sales rep was awesome but I was confused because all the stuff that the guy brought over to the house and the stuff that I was told about over the phone were two different things. I was told over the phone the basic stuff. It was $100 or something down and then you'd pay 29 or something a month. When the guy brought all the stuff over and showed me all the stuff that could be in the house, it was over two grand. I didn’t realize that he was literally showing me everything that could be in the house. So, I had a panic attack over that but we sorted it out.

The system is basic. I just use the alarm and that's it. I spoke with the reps over a year ago because I didn't see a need for me to have an alarm system. And when the guy came out, he told me it was a two-year deal. But then come to find out, it was a three-year deal so I was not satisfied about that. It wasn't explained to me that it was a three-year deal. I was trying to see when I was out of my contract and I wanted to see about getting a doorbell camera. When I knew I was still in my contract, I don't know if I would stay with ADT or not. I know my contract is up now. I haven't even paid the bill because I know I'm out of my contract. I don't know if I want to keep them or not.

I thought ADT was cheaper than what I was paying. But the person that sold the system lied to me. He told me a lot of misleading things. When they got here, it was a different story. The system is not what I wanted, but it’s okay.

We got mostly everything that we wanted for the home. It's working very fine. Just recently, I was just cooking, the smoke was all around the fire alarm, and quickly we were able to call the responders down and tell them that it was just from cooking. ADT's response was really quick, so I really like that. And then they also gave me a call, wanted to make sure everything is okay and then just gave me a security code. The person that came out was knowledgeable. Told me everything that I needed.

People were saying that ADT is a well-trusted brand and does a good job, which was why I went with it. The sales rep was great and was able to answer most of the questions I had. There were some issues that she said the installer could answer but she was very helpful and pointed me in the right direction. Everything seemed to go smoothly during the installation but the installer wasn’t able to install the device on the wall because he didn’t have a drill in his car. He said he would come back the next day and he never did. It is a backorder for me to get to but I’ve just been meaning to get back to ADT to get someone out here to do that. Other than that, everything was fine.

I've been with AHS since '09 and this is my second go-round with them. The tech who came explained what was going on to me and it was not that hard. All they did was to do their job. They were professional.

Everything is good. I could use my phone to activate my alarm. So, when I’m not there or if somebody opens up the door, I would know that they opened the door. The only thing is, my internet is not fast enough for the camera. That was last year when I wanted some cameras, but instead my internet is not fast enough. You don’t know who could be in your house. But if you got the alarm, it would let you know something. Even though nobody was there or if there was, at least you know something. Somebody could walk into your house waiting to attack you. I already renewed my system.

When the ADT salesman came to the house, he showed us all the different options so then we could pick and choose what was right for us. We decided what I needed and he installed it, and everything was fine.

I used to have a system with Comcast and got an ADT advertisement in my mailbox. A lot of people gave ADT a lot of good reviews so that was why I wanted to try them. The service is okay and the equipment has a lifetime warranty. In the future, if I move out, I can take it with me. However, on the mail advertisement, it said the equipment was free but I had to pay that one. But it's okay. The guy who came in explained it to me. He was really nice. My brother and sister are also interested and I'm gonna refer them. I have a lot of cousins. They are looking for it too. But if they have to pay like me, $500 is a lot.

I was thinking about what I can do to improve the security and I started calling, trying to find a company that we have used in the past. I ended up calling Protect Your Home and the lady I spoke with told me the cost. It was very low. She also said, "You don't have to pay the equipment." We ended up setting up the appointment, then the technicians came. They were very nice and very professional. They were not wearing masks, but that's okay.

I was transferred to ADT because of a deal I had with my warranty that said I could get home security for free. The woman I talked to was lovely at first, explaining everything about ADT and asking me questions about my home and neighborhood. Then she got to the monthly payment, whereas I had no idea it cost so much to have ADT! It's the same price as my home warranty!

I had a friend that told me they were with ADT and they said they got a good rate and they were pretty pleased with their system, so I thought I would try it. I was a little disappointed in the sales. When I called in and spoke with a representative, I was told one thing. Once the technician came to my house, I was told something different. The representative told me that I would get all this equipment and my payment would be 20 something dollars a month whereas the technician told me that I would get equipment but it was the older equipment, not the new touchpad that they have. He also said my payment would be 50 something dollars a month.

My fiancé had used ADT in the past. Overall, I like the equipment and service. The sales representative was knowledgeable and definitely sold me on the product. I was really sold on the equipment that the technician that showed up to my house demonstrate it to me. I went ahead with the purchase. It was gonna be a three-year contract. When I spoke to the rep over the phone and to the supervisor, they said that I was gonna get all these upgrades for using the service, but I didn't. It still cost me almost $3,000. The offers I was made over the phone and what I actually got didn't match up. It was supposed to be about $850 worth of free upgrades. There was an extra couple of $100 of all extra window sensors and when I got the service, I didn't get all that. I've paid $650 a month for four months and I never saw anything that indicated I was getting anything for free or as part of the package deal. I was paying for everything.

ADT is the home security that I preferred. I got ADT at another place that I owned. I see ADT everywhere and I see it on TV as well. The installation of our ADT went pretty smoothly. A young lady came out and it didn’t take that long. I like the vibration on the windows, the sense of security at night when I'm inside the home. I have to punch the stay button every night. I like that because I sleep on the opposite side of the house and I got the glass breakage on the opposite side of the home. I like the app too. I could see all the activity. I like the system of ADT.

The sales representative was very, very thorough and very helpful. The installation guy was really great also. The system is working fine. I like the peace of mind. The mobile app is really helpful. My family doesn’t really know how to operate the system and I’m the only one that operates it, so if they make a mistake, I just fix it right up on the app. So the app is definitely great.

I like ADT's reputation. The guy who came knew what he was doing. He was very thorough and explained everything.

The ADT rep was very good and knowledgeable. It was very pleasant dealing with them. The security system is perfect. So far, it's very good. I heard very good things about ADT from friends and family. Overall, the experience was excellent and I'd tell my neighbors to go for it.

I'm not happy with the ADT system. The installation guy was a nice young man, but he was awful. Also, the system is not loud enough. I wanna be able to hear it but I can only do so if I'm downstairs, but when I'm there it's very loud. When the doors open and close, I barely hear the beep. If I'm upstairs, I don't hear anything. And it's cranked up as loud as it goes. Another thing I don't like is I will have to have a more expensive plan, and in my budget, I can't afford it.

Our ADT system is fine. We have it on the doors ‘cause we've had new windows put in and they're pretty much anti-theft. You can't get into them without just busting them out. With all the pandemic and everything, we haven’t gone anywhere. So, we just turn it on sometimes at night when we're not comfortable. And, of course, when we do leave, we do set the alarm on the house. Their technician did a good job. The system serves its purpose and we're happy with it.

Previously, we had a different security company and their system went down. They weren't gonna be able to get somebody out until six days later. So, we cancelled their service and went with ADT. The installation of our ADT system went well. The techs were helpful in telling me what they had and what we would have. We were interested in their camera thing but then we didn't have internet and they explained that.

I've had ADT for three years and I'm satisfied with them. I had somebody else for years and I was under contract and the pricing was night and day. I pay five times what I paid with the other firm that I was with. At the time I went with ADT, their deal looked like it was the cheapest at the time when I was out from my contract. When I went to install it, we were building our house, and I was not happy with them because they came in and installed something to get me part of the deal and the house wasn't even finished. From the time they installed it to the time I finished putting things in, it cost me a lot more money than what I thought it would initially. But thus far, I haven't had any problems with them. They're well known in the business. The system works fine, too.

Protect Your Home was the only one that had coverage in my area. My interactions with their rep and installer were positive. They did an adequate job of explaining how the system works. Fortunately, I haven’t had to utilize it in an emergency situation, but I’m trusting that it will work.

ADT has been in the family for my whole life as my uncle worked for them for almost 50 years. I got the alarm system for the front door, back door, all the windows. I have it for three years now and it’s been really good.

We used Protect Your Home in our previous home. Now I really wasn't happy. I thought it would be a lot easier transition from what we had to them. I didn't know you would have to switch out equipment. I know with our old system, we had a siren and they could hook up into the siren. They originated the install, gave me a wireless keypad that didn't work. We had four technicians come here to fix the issues. At this point, we were already in with them. I couldn't do anything else.

I’ve always known of ADT but a mailer prompted me to call them. The gentleman that I spoke with originally asked me all the questions. He was helpful and the appointment was relatively quick. The gentleman came and took all COVID precautions, and he was very friendly and seemed fine. The app is probably the most convenient thing, just so I don’t have to run to the keypad each time I come in the door. I like having to disarm it before I even come in. I've had the system for a couple of weeks and I’ll probably look into the camera later if the budget allows.

The ADT sales rep gave me all the information I needed. It was quick and easy. I needed to change my appointment at one time and that was seamless. The installation was a 5-star experience based on friendliness and being knowledgeable but it was about six hours. There was an issue with their iPad where they were entering the information. Also, the rep was a talker. He was very friendly. I got nothing against them but I felt it took too long. The only gripe I have is that when they installed the electronic lock for the front door, I didn't receive a backup key to it. I thought it would be in the box that he gave us. I know it's all electronic but the lock has a keyhole and I don't have the key to it. If that fails, I have no way of getting into the house other than through the garage. Other than that, I'm perfectly satisfied with everything else.

I used to use Moni Electronic and Protect Your Home is working better. I also had Protect Your Home a few years ago, which was one reason why I went back. Online, they had a lot to offer and it seemed like a pretty good company. The two ladies I talked to were really nice, but I was not happy with the person who installed the system. I have two doors in my garage, one goes into my washroom, one goes into my dining room. When I pull my Corvette in and open my door, I got a door right there and I can go right into my house with my dining room and kitchen. It's kinda together. I wanted my pad in-between the doorway going in my kitchen and going into my dining room. My fiance was there and told the installer that, but he drilled a hole dead center on an eight-foot wall and put the keypad in so that I couldn't put my China cabinet.

I had used ADT about 15 years ago when we lived in Alabama and then we moved. We’ve moved around and then, recently, we purchased a house that had it and I didn’t activate it. In the process of trying to figure out which system I wanted to got to, I researched SimpliSafe and I knew about ADT and I would add something. I didn’t have a whole lot of information that made me feel secure going with something like SimpliSafe because from what I understand, you can simply unplug it and the system goes down, which is what I didn’t want to happen. I went back to ADT and at the time I was doing the research, I got a flyer in the mail and so I went with that and called.

The ADT rep was extremely helpful, very knowledgeable, and explained everything to me. They gave me a decent credit towards the products that I was looking at doing to protect my home. The installer knew what he was talking about. He explained everything in depth and he installed everything very well. Nothing has gone awry with it. And he made sure that what I have was going to be what I needed for my home and did not try to oversell me.

When you want to go buy your cameras at Walmart, the lack of knowledge of somebody putting them in or showing up to do it was there. So, I want a company to do it because they're gonna come in, and do it, and get it over with. I had talked to someone at ADT, and we had talked about scheduling. He was like, “We can do it tomorrow. I was talking about how I was going out-of-town the next day, but my aunt was gonna be here. So, he made it all sound okay. He said, "We'll schedule for tomorrow." He was great. I ended up talking to another person about the decisions of what I was getting. I explained to her that I was only needing cameras. I explained I have five doors to my outside of my house. I have many windows. I did not want to purchase anything else. I didn't even mention anything about security for my whole house at all. I wasn't even concerned with that. I've never had security for my house or my business.

The features offered in the system were fine. However, when I originally signed up for it, my thought was that the system wouldn't be able to look better than what it was, and I'm not gonna invest an arm and a leg into it. I haven't had to use it so I guess that's good. I was disappointed in what they kinda laid out when they advertised for it and what the possibilities were. Then they showed the cost for that, but at that point, I was a little roped in. I made the deal to sign up for three years. I'm at about on the two-year mark so I'd have to call them and cancel it.

The first time I spoke with ADT over the phone, everything went well besides the situation with the cameras. When they got there, they told me that I needed to pay $300. I wasn’t aware of that. If that was the case, they wouldn’t be here because I didn’t have the $300 to give them. The lady that I spoke with that showed me the system told me that they normally would give out a free camera or help out with a discount on that. The communication was kinda misleading a little bit. But since they were there, I was forced to do it. One guy came out for the installation then another guy came out because there was an issue with my camera. The guy wrapped the wiring around my water hose and ran it up the siding. He just threw the wire that he cut in my backyard. It was shady from the get-go. The way he tried to fast-talk and present was kinda shady to me.

The salesman and the installer were great. The system is secure.

I went with ADT again after having them years ago. Their reps were helpful and their installers were knowledgeable. However, I didn't like where they placed my equipment and by the time I had the chance to see it, it was too late. The equipment is big and bulky and its placement is an eyesore. I'm disappointed in the main box which is so huge and it looks really antiquated. I wish I could change that piece or it could be a bit sleeker. There are other companies that have boxes that don’t look like that.

On my first experience with Protect Your Home, I asked for the two front windows to be covered. The guy told me that he didn’t think that was necessary and that it was right there in front. But I thought it was necessary and so, I ended up calling them and asking them to come back to do it. Protect Your Home is alright but they raised my cost by $20 and that was ridiculous to me. I was told that 58 something was the highest and it turned out being 78 something.

I've been a longstanding ADT customer but I'm highly disappointed at this stage of what happened with my last experience with them. We were gonna sell our home this past January and February, so we paid our bill up full and got our services disconnected. When the pandemic broke out, we decided to stay in our home, so I called ADT to get my cut services back on. I had five cameras and I had a monitor that we sit on our desk in the bedroom. They couldn't even do that. They sent us to a company called Defenders who then in turn promised me I would have a new command panel and that they would give me all this jazz and this, that, and other. The Defenders guy came out and he didn't hook any of that stuff up. He took my keypad off the wall and put another keypad up.

We had a lot of noise outside one night and it didn’t sound just like a stray dog. So, we decided to install an alarm system. The sales representative from Protect Your Home was great, very informative and very helpful. The installation was smooth and easy. It didn’t last too long and the installer cleaned up after himself. The system is super simple, easy and it’s definitely effective, especially when I forget to disarm it and let the dog out.

I’m 81 and my husband will be 91 this summer, and he has a house that is huge. We needed to downsize, and this house came on the market and we moved. He had Vivint at his house and I called, and they wanted money to switch me from that house to this house. I was not gonna be paying them $500 to move the system. A month or so ago, young kids came by and totally misrepresented, and said that they could buy me out. I was with a company that I was not happy with anyway. It was not good and I could not ever get ahold of anybody. They didn’t have 24/7 tech support and so, I was gonna do away with them.

The ADT rep who came to our home was knowledgeable but it was almost different than the coupon book I got in the mail when I try to get anything. It's a lot more expensive than I thought it was gonna be. It was supposed to be 27.99 a month. I asked the guy who put it all together why it's that much and he explained. I went ahead and paid for two months but I'm still debating on whether I'm gonna keep it or not. But the tech was good. He showed me how to download the mobile app and showed me how to use it.

The installation of my ADT system went well. Their tech walked me through and explained everything. He got the installation done fast too. So far, I'm happy with my service. ADT should have a better app where I could do more. Still, my system is doing its job.

I called somewhere pertaining to me preparing everything for the home and they connected me to getting my mail switched over then they asked if I had a home security system. I got the digital keypad, one motion detector, and then I got all of my doors, so three doors, secured. The sales rep was great. However, I was very upset, not specifically with him, but I got some misleading information regarding the charges. Still, the technician that came out was good. The installation was smooth too. All in all, Protect Your Home needs to change the way they do that whole money-back thing. That is way too difficult for a new customer. We already have given them our money, so the steps that we had to go through to get rewarded back our money was ridiculous. Aside from that, the security system itself was okay.

We’ve used ADT with some of our other properties and so far, the service has been great. Then we got another system for my dad's house. Because of the virus, we sent him to Florida and we didn't want the house to be unalarmed. We had a little trouble setting the system up because of this COVID issue 'cause they had to do something to be able to have the technician come out and set it up. When the tech did come, he was great. He did it quick and he cleaned up. It's all nice and easy now. We've been a customer a long time back when the system was hardwired so the way it is now, it's beautiful.

We recently moved into our home and afterwards, someone called us and let us know that we had some available rebates if we wanted to do a security system. He said we would be able to get all the equipment for going through the site and then it would only $27 a month, and that it wouldn’t be any more than that. But when we got out here, we realized that was completely false. And that upset us because other than the fact that they reached out to me and I had some available money to put towards it, it wasn’t on my list of things to do at all.

ADT worked with my budget and that was very helpful. The sales reps were very open to any questions I had. The installation seemed good. The tech was chatting with me while he did it. He let me know what he was doing. He told me it would take about 15 minutes to set up and he let me kinda do my thing while he was doing it. So far, so good. I had to call to get my code reset and the rep was very helpful.

My father-in-law had used ADT for the last 60 years. I've had mine for about 25 years. I have it in two houses. I have one in Florida at a condo and at my personal house. My personal house has cameras, all the alarms, and all the break chimes. I love it. I feel safe and I’m happy. When the alarm goes off, they call the right people.

I was moving into a new house about a month ago and Protect Your Home found me that way. They gave me a call and gave me a brief estimate and information about the whole system. I said let’s go ahead and that was how we installed the ADT system in my house. They handled everything pretty well, especially the guy who came in to install it. He told me briefly about himself and I think he was a supervisor himself. He was very friendly, very helpful and knowledgeable. He explained everything and everything went in line without a hitch pretty much.

I had a Protect Your Home flyer come to my place and I called them. Everything was okay and I feel comfortable after the installation of my security system. But they sent a flyer showing big pictures and saying that everything was free there. Then later on, in very small letters that I didn’t see it, they had to charge for that. So, I had a call after the install a couple of days later and I thought they didn’t finish yet. The flyer said that they'd give me the locks and motion video, and that they were gonna install them. But I called them and they said that that was not included. So why did they say free all in the picture? If they're not free, then they shouldn’t say they were free. The flyer confused me. Other than that, they were really good and they explained everything about the system to me.

ADT had a good coupon going and they were the only one that really is most-recommended so I gave them a shot and everything went fine. Everything was good with the installation and there was a demonstration.There's the monitoring of the system and connecting me with 911.

Even though I got a dog, that’s just a small protection. The dog warns you. They start barking. But my wife is Jamaican and they don’t have the kind of break-ins and things like we got here and she was worried. I have my basement portion of the house which the windows are right there at ground level. It’s the old style windows. So, they could just break a glass and come into the basement and up the steps. I plan on putting some bars now at the windows just in case, to double the protection. Right now, with all the situations that are going on, and I know Protect Your Home just has a good protection plan, that’s why I called them.

Protect Your Home has a false advertisement going around. They said the equipment is free but when the guy came to my house, I had to pay almost $400 for all the equipment. And it should be $27 for the service but I am paying almost $60 per month for it. Everything was okay with the installation but I think they robbed me.

The people who work for ADT did a good job. He was very polite.

I was looking on the internet for camera for security. ADT called me, and they said, “We give you everything, three cameras, everything with $29 a month.” When the guy came, it was different. He made me pay 571. I wanted to cancel it, but my wife wants it. I felt like I’ve been ripped-off because the deal was to pay $99 for the installation. I do not call them because I have cancer, and it's not worth it for me to get stressed over money. But they rip me off and I’m not happy with it. Whatever they say on the phone should to be on the paperwork.

They were all as nice as they could be. Even the installer was wonderful. He was very, very considerate. I’m handicapped and he really worked with me. He really explained everything to me thoroughly. He knows it down the path. He was such a young gentleman and he was very well-spoken. But I’m not really that used to the system all that much yet. I’m trying, though. I’m in a chair and when I set everything, I can’t move around fast enough. My son set it up one night on me. I’ve had a little problem with my doorbell and the guy is coming out today. But other than that, I couldn’t have asked for anybody nicer than they were.

My mother can't live alone and has to live with me. At one time, she had Xfinity put in our place but then she took it off. We had the cameras still and we were going to hook those in. I had ADT years ago and I really liked their system. But my mother wanted Xfinity. Somehow, I got mixed up and got ADT. But I'm glad it was a mix-up. ADT is far better than Xfinity. The rep whom I worked with, Brett, was wonderful. I couldn't ask for a nicer guy.

I was looking at SimpliSafe, which was a lot cheaper and I could get a lot more sensors, but I looked them up on Reddit and I saw some feedback. It's not just the sensors in the house but you’re paying for the monitoring. So, I felt like ADT had more security behind it than SimpliSafe. I noticed that the other day, one of the sensors wasn't operating properly. I rebooted the system and it was fine. But apparently, with SimpliSafe, you're not gonna know, which was on one of the reviews. The ADT rep was great and very responsive to my immediate need for security because the house is empty, and I do go there with my eight-year-old daughter. My mother just passed away and that's her house. I'm there doing administrative, as well as maintenance and working on the yard. So, I just wanted to walk into a house that I know that nobody else is in. The rep was very helpful about that.

I came into my home from a prior owner that had Protection One. My husband and I were very happy with all of the set up that the previous owner had done with motion sensors and glass break. It’s not the most technologically sexy but it was all very well secured. So, we just wanted the present system in our house to be activated again so that it was set up to contact the police. I called ADT and talked to them. I’m a Fire Reserve and I would get kind of a cashback if I set everything up with ADT. I didn’t realize it because it was Protection One. I just thought it was the same thing and I just figured that they could use the system we have.

I called ADT and then I told them they would be going to my parents' house. I gave them my parents' number and they did the installation. Now, I'm getting all the phone calls. I'm also getting the rebate check which is supposed to be in my parents' name 'cause they have the work order. But everything went fine. I believe my parents are happy. I need to have ADT change the contact information. I'm going there now so I will have them straightened that up.

I checked into different companies and went with Protect Your Home because of the money. The sales guy did the overview and what the package includes and didn't include. He also installed the system. He did a really good job. We're having a little glitch right now. The Internet went down and didn't realize that we had to reboot everything. We have a service call out for next Wednesday. Other than that, the experience has been pretty good.

I wanted to have the feature where I can set up schedule time to turn on and off the alarm. But for that, they want me to pay almost twice the amount of the membership which I don't think is a feature that justifies the price jump. The system is good for what it is, but after three years, there's something better out there compared to that. I'm not completely satisfied with ADT. The system itself is laggy. It's pretty slow trying to connect to the system from my phone so there can be improvements in that area. They should upgrade the system without requiring the consumers to pay more money. At some point last year, I wasn't notified that my bill was going up by $1 or $2 every month, and I have to have a talk with them. I don't know why they're trying to sneak in fees just to increase the monthly fee. I really didn't like that. But for now, I'm planning on staying with them.

My mother told me about ADT. I talked to a sales rep over the phone and an installation person came in. It went smoothly. The tech was pleasant and knowledgeable. He pretty much helped me with everything I needed to know. The app from the phone is my favorite. I pretty much don’t touch my keypad at all.

I used to be in real estate and I’ve seen ADT forever. And then my son had ADT in their place in West Virginia and he liked them. I called to get something that would help me if I fell, like got knocked out. Apparently, I got the wrong one. I thought I could add that to my service and get the whole package but come to find out, it’s going to cost me another $35 to do it. I thought I had the ability to add that to it for $10. They said it would be $35 instead of 27. So, I’m not going to do that. They were very nice and they did a really great job. But the way it was explained to me, I just thought, “Well, I could add that to that later down the road,” but I couldn’t.

ADT had a sale going on, so I decided to be with them. A guy came out to the house and his explanation of the functionality was fine. But I felt like he was trying to sell me something again. He tried to install everything that he had in his truck and it was not all necessary. I explained to him what sort of budget I was working with and he didn’t really stick to that. Other than that, the system was good and it served its purpose. We used the app as well and it was helpful. Overall, the system was a little pricey and there are probably other options out there that do the same thing. I've cancelled my service with them.

Name recognition led us to ADT and so far, the system has been working well. My mother likes it and it gives her a little peace of mind. She can also navigate it pretty well.

There were some other companies available, but I knew about ADT online. I know a few people who had them before, too. Getting set up was a little problem,but everything else has been okay. When the man came to set up my camera, his drill went dead, and he had no battery charger. He had to come back the next day to finish. Other than that, he showed me everything. Everything went fine.

I got ADT through a referral and they said that there was an incentive like a gift card. I mentioned to the person who installed my system that I was referred and that I heard that there was this promo going on where the party who enrolls would be getting a $100 gift card, and the other party who referred me would also be getting one. Then the person said that it was right and that I should be getting the gift card within three to five business days. Unfortunately, the referral process didn't work. When I called ADT, the customer service said that the referral needed to be done online and I should get like some kind of code.

ADT Protect Your Home's Salesperson was very knowledgeable. Their installer was very helpful. I have a lot of friends and family who have ADT. I decided to go with them. However, my cameras don't connect. Every time I check them on my phone, the app would say I need to troubleshoot them. Still, I've been happy with the system so far.

Whenever I told AT&T that I was moving into a new home, that put me into that sales category where they let me know about their ADT stuff. So, the AT&T rep that I spoke to on the phone directed me towards Protect Your Home. But she wasn't very helpful and I've never done my internet setup because of her. It was almost like whenever she heard that I was a new homeowner, she wanted to sell me on her ADT thing so bad that she forgot about my internet. But that has nothing to do Protect Your Home. Everything's been great with them and the process was super smooth.

The installation of my ADT system went well. I got cameras and an alarm system from them.

The ADT salesperson explained things really well and I liked what they talked about. Then I had them come out and they set the system up. Zac, the guy who came, was very nice, sweet and understanding.

I went with ADT because there was a flyer and I liked the flyer and the offer that they were presenting better than the other companies. The gentleman who did the installation took the time and explained everything. And he came in with his mask. He came in protected and safe. I normally run into real nice people and he was really excellent. Even after he got through explaining everything, he would check to make sure I didn’t have any questions or anything. He even had to help me with my phone step-by-step because I’m not computer savvy. He was able to do it and he showed me. Everything is good and the system is nice.

I got a postcard-type thing in the mail from ADT and it had a special on it. I had also checked around different places but I liked what I saw with ADT more. So I went ahead and called them. Everybody that I spoke with was super nice but I was most impressed with Ivory. He’s the one who came out and installed the system. He’s kind of a young guy and my first impression was, “Oh, gosh.” But he was so thorough. He explained everything to me. He was just outstanding.

ADT is the number one among the providers but when I signed up with them, the guy who was on the phone who was trying to sell it to me told me a bunch of stuff that weren’t true. He was not doing what he was supposed to be doing. He started asking me how many windows I had and I told him. He said this was the best deal ever because of COVID. He was pitching it like it was gonna be a $99 install and then everything was gonna be free, which wasn’t true. It’s an $850 package and then, it goes up if I add more stuff.

The ADT rep explained the system very simply. We could understand it. He was very knowledgeable, very easy to understand and very professional. He did a good job on the installation, and I was very pleased. We just got a simple system. We received the basic features. We got our TR pad, the cool control panel on the wall, and it controls our doors and windows. He put in four smoke detectors that he synced up to the system.

I've had ADT a long time ago and I discontinued their use because they weren't good and I went to Vivint. Then, I've recently got Protect Your Home and so far, it's all right. The sales rep was all right but he didn't tell me everything. He told me that he was giving me $100 off of the Visa card. Then I was sent something saying that I have to send something in to get my $100 back and then charged $4 and something cents. That was not something he told me. That makes no sense. The person who actually came out and installed it was excellent and the installation was quick. But the person on the phone didn't give me all the information and that was misleading.

ADT has been great. I like the convenience of the system and I can disarm and arm it with the app. Their rep was good. I allowed him to talk to me like a third-grader and we communicated very well. After the rep put the system in, he told me that they would not take the partial payment out. Then the next morning, it had already hit my account. They took the partial payment and the four-month payment for July. But the money was there in the bank anyway. They just took it out before they said they would.

I have called them several times on the phone and just get a run around about appointments, when techs are available, prices, etc. I am so disappointed with this company as I thought the ADT name carried a lot of integrity. We are on a fixed income and have already paid for the monitoring service in our contract, and I cannot afford to go out and purchase him another medical alert button. I think this is appalling and we are very angry and disappointed with this company. I made another appointment yesterday the technician and they promised me he would come and install the medical alert button for my father. No call from the technician and no show!

I wasn't familiar with ADT but my friends and neighbors were so they recommended me to use them. The installation was good. The tech was able to do it in one day. Every feature of the system is good, like the keypad, remote and motion detectors.

My work had a benefit plan with using ADT so I went with them and the guy that got me set up did really well. There was some confusion on pricing because of some changes that were made on ADT’s end. But he made it to where it was affordable for us. We got the very basic package and the window and door sensors are all that we’re using right now. The system is very good. I’m pleased with it.

I was familiar with ADT through my previous job and I reached out to them. When I called the rep, they were supposedly giving me this great deal. It was Memorial Day and she explained it on a holiday. I called at a good time. They were giving me over $2,000 worth of equipment. The installation took a couple of hours. But when the installer showed up, there was no special deal and I only get the basic. The initial phone call did not match with the sales pitch that the person gave me when he got here. He said he called his boss and tried to get me what they said. He then said that was they could give me. They should add the sensors that were supposed to be added.

I'm pleased with Protect Your Home except for the app. It kinda sucks. It acts like my phone is permanently on a phone call and my phone won't play audio. I actually submitted a thing through the app but I never get a response. That aside, the system works. I have sensors, cameras and the door feature. The guy who I talked to on the phone was very friendly too. When we had some issues with the doorbell and wiring, their rep did everything on his part to help me fix it and we actually got it working. They made the installation easy.

ADT is a good service where I'm located. I was able to reset my system onto the new Wi-Fi and everything that I needed to, so I was good with that. However, I have one little problem. I've only had the system for two weeks and it's saying that my batteries are already dead, and I was told they last up to five years. Still, Joe, the one who set up my system, was really good.

I had ADT before and when I moved homes, I kept the same system. My experience with the sales team was smooth. I pretty much knew about everything and added a couple of different elements. They answered all my questions in setting up the best package available.

The ADT guy who came out was very personable and knowledgeable. I just purchased my first home and I just wanted to make sure that my home was protected when I’m here and when I’m away as well since I travel for work often. ADT should provide two pads when it’s a two-level home so that I could arm and disarm upstairs and downstairs. Other than that, I feel safe with it.

I like how ADT is a stable company for security. I went with them and their installers were great. So far, they've been doing a great job for me overall. Using their system has been easy. The app through the phone is accessible and easy to understand.

ADT came to my home for the purchasing process. Everything went well and so did installation. It was done the same day. I like feeling safe knowing that there's an alarm system.

A flyer came through the mail and Protect Your Home had a pretty good offer so I called for an appointment. The salesman was a very nice guy. He also installed the system. He did a wonderful job. We haven’t used the system that much, but it's okay. We're planning to go out-of-state, on a vacation, and that’s when my son is going to be managing the system. He's going to register through the police department and have the system on his phone.

In the midst of me purchasing my home, I looked up ADT. I know they have been around for years and it was a no-brainer for me. I also know that they have good home protection. I wanted to try them to see how it would work and so far, so good to me. The sales representative was excellent, and the customer service has been good as far as with any issue I’ve had. As far as me having to call to ask about certain things, they were quick on their response to me. The installer pretty much went over everything, and then he installed everything. It was a lengthy process because it took hours, but he did good. The package was able to get all my windows covered. I also got the fire detector and the gas detector as well. I am also able to get into the system from my phone. I like the service so far.

My friend had Protect Your Home. The rep's humor was awesome. He liked my humor. He was great. And then, the installer and I were chatting the whole time. He was cordial. A really cool, nice guy. I just woke when he came through. For lack of some better humor, I didn’t have coffee yet. But he understood. I did the keypad, the window breaks and the motion sensor. This is a new home I bought. Heaven was so bad if somebody just came in here and didn’t clean after they left.

I was told something different when I signed up with Protect Your Home. So, I was expecting other equipment. Still, the rep whom I worked with and the installation experience I had were great. I like the security their system provides. One day I had an issue with their app and I wasn't able to program the system from my phone. That time, I was able to download another app and things worked fine.

I've had security systems since 2009 and I've had a system from Vivint for years. I got some literature in the mail for 27.99 per month or so and I got interested in ADT. They are just a different company with a different monthly rate, but it was better than Vivint, so I went with it. The installers had a little problem in the beginning, but overall, it was okay. First tech came, it must've been at least two to three hours, but there was a little glitch in the whole system. It wasn't anything that wasn't understandable though. The guy had to come back the second day and now, it has been working fine.

When I saw that they were offering reasonable prices, I went for it. But they weren’t clear on some of things, like the panel that they put in. I thought I would get the smart panel but I didn’t get that. There's also the case with I thought cameras would be included but they weren't. So there are certain things that they gotta clarify. Once their rep came to my home, he was really trying to sell the product, where I was already interested in the product. But had they've been clear from the get-go that they don’t offer cameras for the $30, I would have never called them to my home. But he stuck around for like three hours trying to sell the product, which was one of the reasons I bought it.

We bought a house in Florida, and the previous owner used ADT. We got some notices in the mail advertising some specials. I talked with a guy from Protect Your Home on the phone, and then, a young guy came by and finished the high-pressure stuff. We told him when he came out that we were having new windows put in. I wanted to wait until after we put the windows in. He said, "No, that's not a problem. We'll go ahead and do it now. And when they put the new windows in, then I'll come back and take care of it." Now, if it goes on, then I have no complaints. He seemed like a great guy. So, I assume he will do what he said he's gonna.

ADT's customer service has been great from the time that they said that they will be there to telephone calls. As fas as the installation, the gentleman that came out stayed until it was like 1:00 in the morning, and had to get back up at 4 o’clock in the morning to be back on the job. You’re not gonna have many of the boys that could do that. ADT is awesome. Everything’s done like clockwork.

ADT has been out there for years. I went with them because of the price. Their rep seemed to be really good. I was short on funds for one month and he even covered the fees. I got alarms on each one of my doors and windows. They seem to be working fine but sometimes, my phone won't connect with the system. I called the company about it and they said that it was because they were putting in a 5G network in my area that was why it was spotty. They said it should be finished in two years. It’s a long time. Also, the salesperson said that my daughter should be able to open her window a few inches, and she couldn't really open it at all. She went to open it to let some fresh air in one night and the whole alarm system went off and it was loud.

I looked Protect Your Home up and compared it to different companies. I got the regular keypad, key fob, and cameras from them. The installation was good and the techs were friendly.

ADT has been around the longest and we went with them. The person that came here to initially install was really good. He was nice too. We have the basic features right now because they were sold out of the cameras and the doorbell, but somebody should be coming out tomorrow to install that. One time, my kids accidentally made the system go off. We just got home and I was turning it off when they walked in. I didn’t receive a phone call because I just armed it with the app to do that. I also feel like the app could be a little faster. It takes a couple of minutes to load when we want set or disarm it. Other than that, that’s all I use. I don’t even use the keyboard.

I've been with ADT for probably 20 years. They have excellent customer service and they're very professional. Their technician impressed me with his knowledge of the equipment. He's good at knowing his job.

Customer service explained that there's two packages and that the technician would give us more about the packages. With the technician, they have a really good process. He was very knowledgeable about everything that we needed. He tried to look for the most amount of discounts for us, so that was really good. But they should make it a lot more knowledgeable for the customer service reps that do the sales.

My agent referred me to ADT. When I contacted them, I spoke with a gentleman first. He set me up with the appointment for the installer to come and install the system. Both of them were great, extremely helpful, and nice. However, I was under the impression that I was getting free equipment. When the installer came, I said that I was not prepared to spend two grand for additional equipment. He explained a lot of different things to me and all the options that I had. He also explained the installation process, told me what he was gonna be doing, and explained all the products thoroughly. He was also able to throw in a few things after getting approval. I was happy with end result.

The previous security system I had was always messing up and the company was never reliable. So, when the lease finally finished and they were going out of business, I went back to ADT ‘cause I was happy with them before. The representative brought all the information on how to upgrade from a small package to medium to high standard one. I also didn’t feel pressured on anything. He was very professional and he made me feel comfortable with my choices.

I got on the internet and looked at some security stuff, and everybody that I've dealt with at Protect Your Home has been great. I haven't had their equipment in my house for very long and about three weeks into it, a window deal fell and we went without an alarm for a week and a half. I paid full price that month. I know things happen but for me to pay for a service that I'm not getting kinda stinks. But at the same time, that was the only issue that we had. The people were wonderful. Both of the guys who came out to do the installation were very professional, kind and good at explaining things. So, they did a good job.

The Protect Your Home sales reps were good except once it came to it, I had to pay for a lot more than I thought I was gonna have to. But the installer was great. There were issues and the installation took a lot longer than I was expecting but he was nice and helpful.

I needed to follow up on the installation date with Protect Your Home. It was somewhat disappointing because we waited around all day for the installation crew and 45 minutes before the window that we were given, I called and they told me that they wouldn't be able to install the system because they needed some type of proof that we were the new owners of the house. All that could’ve been prevented the day before and we wouldn’t have wasted a whole day waiting around. But once a date was set, the technician that came out did an excellent job. I got the basic home package. They virtually replaced the previous system in the house with an upgraded keypad. This house is a bi-level home and there’s one master keypad that is part of the system that we purchased.

Protect Your Home was one of the top-rated ones online and when I dealt with them, the customer service was good. They explained everything to me and made sure I understood everything. That’s with the sales department and with the man that came out. I don't really understand any of this stuff but the installer talked to my husband and he did his best to make sure that we both understood what he was talking about. Everything was good.

With Protect Your Home, we've been having difficulty getting connected to the local police department. We got a letter from there stating that our system is not attached or connected to their system. We contacted Protect Your Home and they said that I needed to have someone give me a yellow sheet that's registered from the company that did my security system. Despite this issue, everything has been okay so far.

My security system that I got from Protect Your Home has been fine. The installer was okay and they put a keypad in and the sensor on the door.