ADT Reviews

The installer was very professional, and he explained a lot of things to me. I don't have my internet but I can still use the system. I like the app. I like being able to control everything from my phone. I’m happy with the system but I don't know how it really works.

ADT's sales reps were great and their tech was excellent. Everything was top-shelf for me.

I've always used ADT for the last eight years and I wanted to keep doing business with them. The system has been amazing. I feel safer. They got the job done and no complaints.

When I originally called, I told the guy what I wanted. I asked some questions about the doorbell, and this, that and the third. And he told me that the technician will be well equipped to do all that for me. Ryan was wonderful. But for some reason, ADT didn't convey what I initially ordered to him. He came out for something different, just to get the radio activated. But I had one with the doorbell and a door lock, and he didn't know anything about it. But it wasn't his fault. ADT didn't write the ticket for it. And he was so nice. He did what he was there to do to get us activated. Because we had just moved in a new house, and the previous owners had the system and we were just getting activated and get our camera set up.

I had ADT before and experienced problems. Made the mistake to contract with them again. Never an issue with Briscoe that we use in our office locations. It was hard to get a person to contract. They installed the cam system that stopped working a month later. Called customer service and after 30 minutes trying they sent a tech person. He arrived with attitude blaming my internet. I have Blink cams with no issues at home. Only ADT has problems. Also have two internet carriers RCN and Fios with high speed. They arranged to send another tech person today between 12 pm and 5 pm. A person that did not provide his name called me at 2 PM stating that they were unable to come. He was unable to say at any later time arrival. Decided to quit ADT and post this review so nobody else gets trapped with this lame company.

I'm not happy that I was charged twice, then I was referred to somebody who referred me to somebody, who referred me to somebody who also referred me to somebody about possibly getting my money given back to me, even though they all admitted that it's something that happens. Right now, among the millions of things I have to do, if I don't have the time to follow up or call the 50 people that ADT gives me, they get an extra $80 of my money in their pockets. Billion-dollar ADT, listed on NASDAQ, screws me over for 80 bucks and sends me to bureaucracy, while I got a kid and I got things to do.

ADT's reps were helpful. The system gives me a sense of security.

The technician was at the home far longer than he should have been. He was very patient, kind, thorough, remained in good spirits, and did a very good job.

The sales rep was very knowledgeable and friendly. The installation went very smooth. Everything worked the way it was supposed to work. I like having the security of knowing that if somebody does break into the house, we will be waiting on them and checking with our gun ready for them when they come through the window. I'm going to protect my home and my family and ADT is part of it.

I dealt with a good ADT representative. As far as the system, the only problem I have was in my previous location, I had this camera that I bought, and we're paying installment payments for like a five-year installment. But then when I moved to a new house, that camera was no longer useful, so I had to buy another one, which meant that the camera that I just bought a year ago was pretty much useless. They could not use it anymore. That was kind of a bummer because I had to buy another one.

The technicians showed me step-by-step how to use the system and what not to do to set the alarms off. It's really a great experience. I love ADT.

I used to be a customer a long time ago then for some reason, I canceled the service. Now, I feel the need to have it. I just went back and searched and found ADT again. They were very understandable and easygoing. The technician delivered his service, what I requested, and I didn’t have any issue with him. Everything went well.

ADT has excellent customer service. Today, they installed the fire protection. It was done quickly. Everything went well.

ADT is a popular company. The house that I moved into already had ADT signs on the lawn. I did not compare a bunch of different companies. I just went with it. I also had an ADT coupon. It just seemed simple and easy. I did compare an ADT provider to ADT directly and got a better price because of it. The customer service representative when I originally called was very experienced and helpful. She was great. The technician that came out was friendly, helpful and did the job well. The system is pretty easy to use. I like that I can arm and disarm the alarm system using my phone app. It works and it’s not very obtrusive. All the little pieces of equipment are pretty small and hidden away.

ADT kept the communication open with me. But the guy was a couple minutes late. I’m in Alabama, I’m from Chicago, so everything's a little farther here.

Everything's working out perfectly with ADT. The technician was great. I had ADT previously and then I moved out thinking I was gonna end up selling the house. Then my plans with work changed so I ended up moving back in and getting my system back fired up. I couldn't have been happier because they also gave me an upgrade. They upgraded my panel and my camera. They changed all the batteries, too. They took care of me real good. I love that the app loads much quicker. It's so much more convenient using the new app because I was originally on the Pulse and then I got upgraded to the ADT control. I love the keypad. When I leave in general, I can hit the quick exit. Also, I enjoy that if I were to disable my alarm with the app and I wanted to set it back, I can do that from the app now whereas before, in the Pulse, I didn't have that option. I could only set it on instant from the keypad.

The guys that came out made me fully aware when they walked through the door that they were new to the company for the installing. They let me know that what they might need some help on, they had to reach out to their fellow comrades for assistance. I appreciate them doing that. But all in all, it was a pretty full day of work. For ADT, sending two guys out in training to put a security system on a house, the experience should have been there instead of just putting them out there like that. The training needs to be more put together.

Our installer went above and beyond. We had some small details like we wanted wiring running at a certain place and he was really helpful. Also, he had good suggestions on camera placement. Everything works great. We have been pleased.

ADT put me on an installation schedule the same day that I made the purchase. The installers were nice guys. There are a couple of things I've been trying to figure out if it actually works the way my old system did. And one is being able to remote unlock the key with the code at the front door. I haven't been able to figure that out. And we used to get an alarm if one of the doors was left open for a long time, and we like that because sometimes we forget to shut the door. My favorite thing about it that I didn't have before is that I can alarm only certain doors. So, if I'm having a party, I can set the alarm on the front door, but we could be going in and out of the back door. That's cool.

Appointment setting with ADT was easy. The only thing was when the installers showed up, they weren't ready to install the camera. They said the contract hadn’t been written out properly. But the managers said it was fine and they wouldn’t charge me anything extra to go ahead and include everything extra that we needed. The installation took a few hours. The installers gave me their personal hours, which was nice. They came back the next day, and whatever didn't work or needed to be readjusted, the installer worked on it on his own time. That was very impressive.

The ADT sales guy, Jared, was lovely. I love him. The installer did everything the way he said it was. The only thing is I don't like the way where he put that glass break sensor. If you close the cabinet door too hard, it goes off. My son comes walking around because I got hardwood floors and toddlers like to stomp and play, and it keeps tripping the thing. I just didn't want to leave a hole in my wall. I may just end up just leaving it where it is and just deal with it. Overall, I’m fine. The tech showed my wife how to adjust the settings for the doorbell camera. There's a glitch in their system, though, because one day when somebody was at the doorbell, I tried to see who was at the door, but it kept saying, "Try again." I have full signal on my phone.

I just got ADT installed on Saturday. As far as the beginning part of the experience, it was fine. The representatives and any of the team members were professional.

The first conversation I had with a rep was a lot of information because it’s my first home. So the second conversation cleared up any questions that came up. The installation process was good and easy enough. I had some problems with the cameras not working for the first couple days that I troubleshooted. I did the troubleshooting with the list that ADT has on the app and they work now with no problems.

I recently just had a move, and the installer of my ADT system caused $8,000 worth of damage to my electricity in my house. He cut into some wires. I need to call an electrician, and I had to dish out $8,000 waiting on a claim. So, I’m not really happy right now. I’m okay with the system but ADT is still far to making sure that the installers know what they're doing. Whether or not it's contracted out, it's still ADT on the guy’s name on his shirt when he came to my house.

I've always had ADT since I've been growing up. Then, we've had it before in another house that we own. So, I was just getting it again. Their customer service did great. I got a lot of stuff, and I like how the system takes a picture of you whenever you put in the passcode.

Since we bought our first house back in 2014, we decided, having kids at home, we wanted a security system to feel better. Since we've always had a house, we've always had a security system. We originally went with ADT back then because they happened to knock on our door one day and offer us free installation. Being a loyal customer, we've always stayed with them. Then we ended up moving to an apartment, and we had to end our contracts. It was not a good experience with ADT at that moment.

ADT was a little bit pricier than I was expecting. But it is what it is. Everything was clear. There was quite a few hiccups in getting the schedule corrected. I was first given one day that didn't work for me. Then while the rep was here, we both agreed on the 28th, which was last Friday. Unfortunately, I received no less than six different emails showing different dates. Some pushed out as far as June 23rd. Then when I called back, they said the earliest date was June 3rd, and then they finally were able to make last Friday happen as originally agreed.

The sales visit was wonderful. Also, the installation was fast and the tech was very knowledgeable. ADT's system has been nothing short of amazing. The app moves a bit slow when trying to connect to the doorbell. But that is the only con. My sense of security is significantly greater.

The reps were pretty much very knowledgeable as far as explaining everything, and what to expect on the day of my appointment for installation. ADT is a good company.

I had ADT for three years in my other home and I would definitely recommend. It was an easy system to use and I would use them again. They were inexpensive and the service they provided was great. Again, I would recommend them.

The sales representatives were all very nice and helpful, but I was a little surprised about some invoices I got being I've been a customer for a long time at my other place. I thought somebody could help me with the price. Also, moving from one town to another, we transferred the service over. The pricing was explained very little, because they said the system was hooked up already at the new place. They said they recently ran a check and everything was functioning. When the guy came to install though, he said nothing was working correctly. Apparently, all the connectors on the windows, nothing worked. I spent a considerable amount of money again, which was $457. I wasn't too happy about that. I knew I needed a new panel 'cause it was old, but I didn't expect all this other stuff to occur.

I've always felt very secure with having ADT. I just moved and I brought it with me. I had to call the rep back because of all the notices of every time the door was opened. I didn't want all that, so he cut it back off. So far, I haven't found any problem. ADT is a good company.

I would like to give an extra accolade to our technician. He was very patient and he went over and above. He saw that I was relocating into a new home, and I was having a lot of problems with the DirecTV technician. Our ADT technician took the extra time to make sure that I was satisfied and knowledgeable about what he was putting in. Then, on his day off, he came in for the last bit of equipment, which was the doorbell and the camera, because I didn't have enough high-speed internet at the time. I really appreciated it.

The audio for doors opening is difficult to hear throughout the home. Otherwise it is an okay system. Newer systems are expensive. Mine is four years old. New additions to ADT seem to meet more security needs such as cameras and wifi connectivity.

When I was talking to the ADT lady on the phone before I determined whether or not I was going to get ADT, she said, “Here are some of the reasons people chose ADT. Not that you have to for those same reasons.” I didn't feel she was trying to be pushy. She just gave me some data and she was more than helpful as well as extremely consumer-conscious. The gentleman that came to our house was very helpful and consumer-friendly as well. He was down-to-earth. He took his time, answered questions and didn't try to oversell us. I really like the fact that he also wasn't pushy at all. He told us what they had to offer and he talked about his experience and what he did with his system. I would highly would recommend him. He was amazing.

This company is reliable and professional. The employees are patient and eager to assist customers...was a customer for several years and never had a problem or issue. I highly recommend this company.

The installer was very professional, nice and friendly, and it was a good job installing everything and going through all the products. He demonstrated how to work the panel too. The system is convenient and easy to use, and everything works the way I thought it would. I'm very happy so far with the service provided.

I have been nothing but happy with the service. It's really good. The sales rep was great and installation was absolutely wonderful. I also like the glass break feature and being able to monitor if any of the door's open or stay open during the day. I feel very secure and I would highly recommend people to get ADT.

We have had ADT for over 20 years. The service is fairly good, but their technology is not as advanced as Vivint, from what I have observed. The system requires telephone service, so it is landline based which could pose a problem if the power and phones are down. I would prefer some other form of backup to this element of their service.

The tech was very good. He informed us on everything and answered any questions that we had. Since I've had ADT in the past for quite a few years, I've trusted their services. It makes me feel a lot safer, and I would definitely recommend them.

There have been a lot of robberies around my neighborhood, and I wanted to be protected. I had ADT many years ago in different properties and it was very helpful, so I got it again. The sales rep was very nice and helpful. He answered all the questions. The installer was a very nice person, too.

The house wasn't wired for ADT and four guys from Sioux Valley had to come out and wire it because it was a whole new installment. The system is safe and reasonably easy to use, based on their phone and cameras around the house. So, it's very self-explanatory and everything has been running smoothly. I like the app on the phone where I can monitor my family and kids if I'm gone. It’s cool. If the system goes down at the house for an electrical problem like a rainout or a storm, that's the only disadvantage because it's offline. But other than that, it has good quality. I would recommend ADT because you want to feel safe. Safety is everything and ADT helps. When people see ADT in the yard and see the cameras, it keeps people away from trying to do anything harm to your family to a degree because they know somebody is going to be monitoring it.

Very professional service with a high level of customer service. I have used them in the past and I always had a good experience with this company. I would recommend them for their security services.

Transferring the service to me was seamless. They just had to come and make sure everything is up-to-date. I like the security the system provides but one of my cameras isn't working. I've contacted the regional manager and I haven’t heard back.

When I initially set the service up, I told them that I wanted a camera but they told me it was going to inflate my bill and such. Then, I heard in an ADT advertisement that I can get a free camera and when I called back and asked about it, they said that I can get the free camera but my monthly bill is gonna increase by $25 or $30. I wish the advertisement was a little more informative and it should say something like, "Applicable rates may apply," or something.

I've been an ADT customer for about 15 years. The first 7 or 8 years, it seemed to work smoothly. Then we started having issues with the system. Battery continuously failing... Even after having several techs come out and troubleshoot, it would eventually (within a few months) start having issues again. Communication between our system and their monitoring system continuously failing too. Finally, and recently, the system just stopped working altogether (couldn't even turn on the alarm). That was it for me. Perhaps their newer systems are more reliable, but I'm washing my hands of them.

ADT, is good with monitoring. However, our installer also promised us medical alert necklaces for no charge for my chronically ill child. My husband stayed at the new house with him. Total bill for my free equipment was 6,000. This is for 1500 square foot house. The cost of set up is not worth it. We never got the necklace, called and he couldn’t talk, would get back to me but didn’t. I gave them a 3 strictly because of the monitoring.

I had a sales gentleman named Tyler come out to the house. We talked through the approach and what we wanted to install, which was great. Then the installers, Morgan and John, came out and they were both very nice and very kind. ADT is a pretty easy system and the app has been really user-friendly.

The rep was amazing. He was very thorough to explain to me how everything works, downloaded the app on my phone and showed me everything. Now that we have the cameras and the alarm system, I leave my house and I'm not worried about anything. It's great that I can see what's happening. I love my new lock on the door because now, I don't have to worry to look for the keys ever again. It's wonderful. I would definitely recommend ADT.

The tech's customer service was great. He was very friendly, professional, and gave me everything I needed to know. The equipment was already installed in the home, but it was a little dated, so he just had to update for me.

The system itself is fine, but the customer service leaves a lot to be desired. We had a faulty connection, and the alarm would go off in the middle of the night. We called and ADT said they'd send a tech out the next day. We were given a 5 hour window, which is a ridiculous amount of time to wait. We were told that the tech would call when he was 30 minutes away. So we rearranged our entire schedules to stay home for 5 hours and wait for a call that never came. We had things that had to be done, and after waiting 5 hours for nothing, we left. Fifteen minutes later, the tech calls. He's at our house and nobody's home.

The representative I spoke with was very understanding and tried to do the best he could for us. ADT has good customer service. The only issue I had is when we needed a battery. They replaced the battery but I would rather they follow up with us when they add new equipment or they check the equipment to see how it’s going. A follow-up call would be great. But the technician advised us and called back.

ADT is always here for me if I ever need them for over 20 years! I do feel that they charge more than they should which is causing me not to upgrade the system at this time. I feel that their Technology is not as advanced as it should be especially their cameras.

The ADT representative, Jeff, was very helpful and a pleasure to work with. Also, the guy that did the installation did a wonderful job. One day was all it took and he was done. I like the system a lot. I like the availability online and being able to access it through my phone.

The techs installed everything they needed to. Our builder gave us a front door keypad that's touchless and the techs were trying to sync it with ADT’s security system and it wasn't working. It turned out there was a glitch with the keypad from the builder. So, we're asking for a replacement and hopefully, the techs can come out once they get the replacement to sync it up properly. Other than that, we have no issues. The doorbell seems to be working fine now. I like the phone app and the accessibility. I have had ADT for seven years. When I moved into my previous property three years ago, it was not as high-tech. But now, it is. We have the sensors and we have a driveway so we can view people outside our place. The keypad now is touchless versus before when I had the old-school type control panel.

Always were reliable and with USAA as your bank, you get a reduction on your home insurance. Also when you move and transfer services, they come out and reconnect with more financial perks. Having the newer technology available such as Cameras, I cannot wait until I can Use this service in my new home.

I had ADT previously and I had no complaints with the previous service. I found it to be decent, and the pricing was well as well as the response. I just moved and continued the service. I was surprised that I was told to leave the equipment at the old residence, but other than that, the transition was very easy. I was unavailable and going out of town, so getting the new setup was a little delayed, but they were willing to schedule the appointment for installation almost immediately. Everything was painless as well as professional even during this COVID. The representative came, wore a face mask and explained any questions that I had, which I didn’t ask him questions.

The system is good. I can see everything around my house.

The guy who did the installation of the ADT system was very respectful and helpful in information. I’m having a little bit of a problem with the sensors constantly falling off the door. It's still glued but coming unclipped. Also, the camera was not all that I expected. My wife can talk back from her phone through the camera, but for some reason, I have a major problem doing so and it lags bad. But that's partially because my WiFi isn't the greatest as far as the lagging. Other than that, everything seems to be alright though it could be a little bit better.

ADT provides the most comprehensive products for my house and eventually my apartment, giving me flexibility to ensure my home is secured and even visible digitally. I especially enjoyed having the cameras that I could monitor from my phone/computer and gave me the option for a keypad entry-door lock for contractors and friends who might arrive when I'm away from my place or running behind. Their costs are quite high, but are relevant to some degree. Their services are done via WiFi so there's no ability to cut wires or disconnect services maliciously.

The house I was moving into was my niece's. She already had ADT and I wanted to continue it. Getting everything switched over to my information was easy enough but the other day, they sent a letter to my niece's name but all this is supposed to be in my name. Also, I got a bill for this month's payment and when I had it done last month, I gave the rep the information to set up a draft on my bank account. In the letter, they had my bank account number but they were sending it to her instead of me.

I like everything except for the camera I got on my driveway. I cut off the camera as far as the notifications because I was getting 100 of those every day. It's picking up when our neighbor pulls his car in his driveway and it records it. I can't figure out how to adjust it. But other than that, I'm very pleased with the features and the system works great. I would recommend them.

The sales rep was knowledgeable, but the cost was a little staggering. Also, the monthly monitoring fee that I signed was different than we agreed, and now they're sending me emails that are even a different amount. It's disparaging from a national company to get that kind of windshield wipering of information, especially to a new customer. I called them. Their best foot forward could use a lot of work.

We're enjoying the system from ADT and getting used to it. We've learned how to use the app so we can see who might be on the porch or activates the doorbell. I feel safer when my husband's not at home at night. The tech was thorough and when he came back to do the chime, he was good about explaining the app. He showed my husband how to put the app on the phone and the ways to use it. He made sure that if my husband had questions, he would answer them. I like the little eye-ring doorbell because me and my husband plays with them a lot. If we're in our bedroom and it's late at night, we'll look at it to see the wind blow what we have on our front porch with that. It's a neat option and we liked that part of it.

ADT is a well known security system and just a sign in the yard says that the house is secure. We monitor when we are away and can see if any suspicious activity is going on. We have not had anything to worry about.

I am hard of hearing and the volume is extremely low. My other family members can hear just fine and even they say it's extremely low, even at the max volume. Unfortunately, the company had us sign a 2 year contract prior to the installation. Once installed and we raised our concerns we were basically told that it's too bad now. Also, the customer service is atrocious!

I called ADT to inquire about what type of specials they had and the rep was telling me the different things that they had. The rep was trying to get me to do a self-install type thing but that wasn't what I wanted to do. I called ADT because I figured that they had people that come to your home. I needed somebody to come and look at what I already have and see what I needed to get. Once he saw what I was calling for and what I needed, it went forward from there.

The house had the security system already and ADT's guys came in and made sure everything was in working order. Everything was good. We got security latches on all the windows and the doors. Also, if anything gets moved, they call and let me know. We had an incident the other night and they called me and let me know what was going on. The system gives me peace of mind.

The tech walked me through the features of the system while I was operating it myself. I didn't have to ask. He helped me through it. But the magnets in the windows should be something a little more robust. I had a cleaning crew come in and by them just wiping down a window, the magnet fell off. It shouldn’t be so easy for the system to be broken or damaged.

After the storm, the little guy that came the first time to see where everything was gonna be installed was cooperative and got the system installed. However, I was trying to get ADT to put the account on hold because I wasn't living in the house at the time and they were charging me for it. It was a little difficult at the first time. They kept calling me saying I had a signal. I told them I didn't have a signal because I didn't have an equipment in that house. They finally took me off the bill till I got back into the house. The two guys that came out did a terrific job. The first one told me make sure I get my paperwork for the insurance so I did that.

ADT's customer service was great but the system is beeping when it shouldn't so we had to turn the sound down and couldn't use it. And then the fella just came out today, who was very nice. But it has beeped a couple of times since he left, so I don't know if it's just quieting down. I'm not happy with that. I’d like that fixed. Other than that, the two initial techs were very polite, efficient and did wonderfully.

I was trying to understand the options and pricing and it was a little bit tough to get that information. There's no flexibility with pricing and contracts. They're unable to work with the customer a whole lot. But the gentleman that came to the house, Steve, and the technician that came to set everything up were both very good and professional. The installer took a few minutes to show me how to set up the app and different things like that. Then, he came back a couple of days later because the battery was going out and he took care of that. Also, it's a quality system but I wish it could run over the internet rather than over a cellular network. There's some kind of security concern according to ADT. But so far, I like it and I like the app.

I like everything about ADT except one thing. When we had Vivint, we would have a notice on the keyboard if there was a tornado warning in the area. We don't have that with ADT. Also, when I was trying to adjust the board, I was working on the volume and I accidentally put on the Wi-Fi. I didn't wanna operate off of Wi-Fi, but when I called a rep, Marcus, he said, “Well, unfortunately, you can't take that off.”

For the most part, the reps have been good. They're always very good at explaining things for me to understand the functionality of the system that I chose. But I have an issue of being transferred over to a different department when I call and then the phone would hang up. It's been doing that multiple times. Other than that, the system, so far, is very user-friendly and very convenient to operate. Also, I feel a lot safer in the neighborhood I'm in when I go to sleep.

The ADT system has worked great but at the same time, I live right in town in a little trailer and I don't use it much. The price is good but we don't know if we'll be able to afford the bill. It's good to have security but the system doesn't really do much for us right now.

The installers were on time and they did their thing pretty efficiently. Also, the system is easy to control.

I got my quote and I wanted to think about it and call back. But when I called back, they couldn't find all the information I had given them and some of my information had been put in incorrectly. It was like I had two different quotes started. It was a little difficult. Maybe there needs to be an easy way to start a quote and then be able to come back to it and finish it. I would have liked to be able to contact the same service representative directly to continue and there was no way to do that.

The installation of our ADT went smoothly. I love everything about the system. I love that it's touchscreen.

The installer was a nice young man. He did good. With ADT, I like that I can go somewhere and rest assured that if somebody was trying to get into my house that alarm would go of. They follow through from their alarm too.

The guy who installed the system was friendly and polite and he answered questions. But I'm resistant to using the system all the time. I'm not firing up the system every night when I go to bed because I have this fear that a dog is going to set off the motion sensor and the alarm. More importantly, if a grandchild gets up to go to the bathroom and the motion sensor detects it. What happens? I don't have that clear in my mind and that's kept me from fully charging the system at night. I wanted to talk to someone about that, to make sure I'm on the right page.

ADT provides great service and products, except their service depends on DSL internet, they can't use mobile hotspots which wasn't told to me and for this I give 4 stars, otherwise they would have gotten 5 stars.

The only negative part of the experience was that the installer had a technician-in-training with him. There was a lack of attention to the customer and he was more attentive in making sure that he thoroughly trained the guy that was with him. Other than that, the system is manageable and easy to use. I like that if I forget to set the alarm before I leave or if I'm away from home, I can always set it on from the app. Also, I purchased an invisaWear, which is an extra step of security for your teen or parent, and it connects with ADT.

The rep we worked with when we signed up answered all our questions, took care of everything, and did whatever we needed. Between the phone call and between him, they didn't get exactly how many cameras and all that stuff we needed. I called in and he took care of it all after he got here. He redid everything and fixed it. He did a great job. So far, we like everything about the system. We like the phone app and everything seems to be very self-explanatory and real easy to use.

My experience with ADT was okay. The woman I talked to was good. The guy was good too. He installed what he was supposed to. However, he didn't give me the equipment that was said I was gonna be getting. They told me I'd get seven sensors but I didn't get seven sensors. I also didn’t get the $100 gift card they told me I was gonna get.

My salesman did an outstanding job. On the other hand, my installation guy was a little sloppy. He was looking for a box before he realized it was a wireless system. He also pulled down my attic stairs, went up and turned the light on in my attic then he left it that way. I'm old now and I can't climb ladders, so I had to find somebody. It's not that big of a deal, but that kind of stuff is a reflection on the company he works for. Another thing is, I got a doorbell and where he took all the old stuff off, he just left them all right there by the old doorbell. Apart from those, he did a good job on the installation. Also, the equipment is easy to use and I like the part where I get all the information on my phone, where I can set it and turn it off by my phone.

I like the ADT system and I liked the way the guy came out and worked with me because I had dial-up telephone service. But I never signed any papers at all for anything and I noticed that when I got the contract, there was a scribble across where my name should be. That's not me. And I noticed that they have what they call a direct withdrawal from my checking account and that was never authorized. But I have stopped the direct withdrawal from my checking account. Also, I've been checking around and it looks like I'm paying the highest monthly charge to be monitored. I'm thinking of quitting completely. I am having a very hard time getting back to the company and expressing my dissatisfaction. I've got to get somebody to listen to me. I'm not signing up for 60 months and I don't think that I should be paying twice as much as my neighbor is paying.

The sales rep broke everything down for us and he was nice. My son was being a little pain that day, but the sales rep was very understanding. He was great. On the other hand, the tech was really quiet. We were also told that it would be $14 a month, but that was just for the equipment. As he tried to explain it, somewhere I was confused. I had a question at some point and the way he talked about it, he was like, “You thought it was only going to be 14.” It was a little rude on that part. Other than that, he worked quickly and got the job done. I'm very happy with my system. I definitely would recommend ADT and whenever we purchase another home, we’ll continue with them.

We haven't had any problems with the customer service from ADT and I would recommend them. But I've got to call them because our doorbell camera is not working. I should have checked that out before the tech left to make sure that was all working.

The installer of our ADT was very informative and very helpful. So far, my wife's been able to handle the system, which is good. It's pretty simple. Now that we have it, we're very peaceful. Not worried about my security whatsoever.

There was one technician that came out for the installation. He was experienced and completed the install. He was clean as far as not making a mess or damaging anything. He gave me some options in terms of how to position the sensors on the windows. Sometimes, sensors are too bulky and hit the blinds that hang over the window. We thought that we may have to take some items out but he was able to find a way to get it done.

The tech who came to my home was okay. It took him a while to get a lot of stuff figured out and I realized the other day that one of the sensors he installed is not working, but that's okay. I like the system. I don't have to worry about somebody breaking into my home.

The installer taught us everything the right way. The system is perfect. I don’t have to worry about the house. When my wife opens and closes the door, I see it. The system gives me alerts.

The system is easy to use and everybody that I've talked to is knowledgeable and knew what they were doing. ADT gives me a full home coverage, so I like them. It’s a great company and I feel safer having it. I know when doors are opened or not closed as well.

The overall experience was ok... It might have been great but after I had it installed and was in a contract, I was bombarded with quite a few better deals with NO contract. The system was ok not hard to figure out, but the window and door sensors were pretty cheap and not placed properly. I would open the window and the sensor would fall off batteries would fall out. Not good. The tech. Seemed to be in a rush to get done and gone. It was okay but I DID NOT renew my contract even when offered a discount. Summing up there ARE better deals out there.

I've had ADT for 10 years. I had them in a home I had before then I just moved here and bought a home, so I used them again. For whatever reason though, their cameras don't work with certain things and they should let people know before they buy. They should also check that out because we spent a lot of time trying to get that to work and it didn't. My Wi-FI is fine. I work at home and everything else was fine. However, the installer had a problem because the internet wasn't holding it. He tried all different kinds of things trying to get it to work. Because I was like, "Never mind. I don't want it," and he was like, "No. I can do it." He was trying to pretend, then called the tech people and he appeared to be trying to get it to work. Unfortunately, the internet wasn't able to do that. I still have ADT. I just don't have that one function.

The installation was smooth for the most part besides the size of our home with Wi-Fi. We were having issues with the extender so they had to come out a second time. But ever since they came out the second time, it's been perfect. I’ve liked it so far. Our property is way more secure. We can leave and not have to worry about it. I'd recommend ADT to people.

I'm happy with the purchase. We don't have the deadbolt lock yet because they didn't have the color that I wanted but they're gonna bring that back. I like the deadbolt part, being able to punch in a code and not having to have a key to fumble around unlocking the door.

The installation was easy but I don't have the system hooked up like I wanted to yet. I have contacted them to help me out on the alerts whenever the cameras are on and it's still not doing it.

I have a small dog and ADT said it wouldn’t activate but when I left the other day, he activated my alarm. It was the first time we did the away. By the time we hit the main road, my alarm went off. I had to cancel it and change it to stay. As of right now, we're only using stay even when we're away. But so far, it's working like I expected it to so I would recommend it.

I've had ADT in the past, from a previous house that I owned. I went to Slomin's when I bought the house and I liked their service. But I liked the fact that ADT has their own monitoring centers. The only thing that is up and down for me that I just had the alarm go off not too long ago, and no one ever called. Whereas with Slomin's, I didn't have that issue. And then, I called ADT and the young lady told me that I put in my code within a few seconds, like I came in the door, and the alarm went off. Someone should have at least called, but no one did. Even if the alarm went off and I happened to trip it, someone should still call. That's the only advantage that Slomin's had - if the alarm went off at any point, they would call. If I didn't answer the phone, then the cops would be here. Regardless if it goes off or not, like if I just happened to walk in the door, and I had the alarm on and I put my key in the door, and I forgot to turn the alarm off, they at least should call.

I am a business that was affected by the pandemic and we had to close our doors. I called to cancel service, and was told I had to pay $563.00 to finish out contract, then ADT submitted a bill request for $695.31 from my bank account! When I called they could not tell me why the increase and offered a refund of the difference. So they were going to steal from someone when they are already at their low. I did not receive any financial assistance for my business failing but they have the nerve to try and take more from my family. So very sad that a company feels they need to take advantage of others. Want to add I paid my bill on time for the 2 years of services I already received. Will not recommend them to others.

The people that I dealt with were nice but when they came to do the install, it was as if there were a lot of other things that were going to be done partly in my request such as putting in sensors. But they weren't included so the install ended up costing a lot of money. Maybe I was told it was gonna be that way but I didn't realize that it was gonna be as pricey as it was. Now, they are amortizing it over the life of the contract.

Their customer service was great. I was pleased with the signup process. The techs were very professional and nice. They explained everything before they put it in. After they put it in, they sat with us and explained everything as well.

I like the safety of having ADT. The service techs that have been sent out have been good.

The sales and customer service people did a good job but the installation experience wasn't that great. I have cameras that don't work at night. I’m really not satisfied with the positioning of them either 'cause they don't capture the entire yard. They came out and tried to fix the cameras but they couldn't solve the problem. So they're gonna reorder new cameras and I have to wait a whole month before this can be rectified. I wasn't even offered anything for my inconvenience. Other than that, I feel more secure since having the system.

When I signed up with ADT, it was informative. But there were some questions that could have been answered through a more experienced rep. But when I called back, I was able to get a few things cleared up with the second rep that I contacted. However, we had some hiccups. There was an item that was put into the wrong place after we had discussed it a few times. The tech put a carbon monoxide detector in the wrong bedroom after we had discussed it a few times. So he came back and he was going to put one in the correct bedroom. But he ended up removing one from a bedroom, leaving holes in our ceiling.

The installer was fantastic. He did a great job explaining everything and helping us decide what we needed. It couldn't have gone better. We're happy with the system too.

The system is excellent, but I wish I could’ve gotten a camera. They wanted too much for it, and they weren't trying to offer a reasonable price. Still, I would strongly prefer people to get ADT.

The installation of our ADT was awesome. Even though it's expensive, it's more effective.

I've had ADT for many years and this is the fourth house which I have them. It's a very sophisticated system and there's good protection. But I still have an issue pending with ADT. They were wanting to charge me a couple of thousand dollars, that they were saying that I terminated my contract even though I was transferring to a new location.

Leo was good to work with. I had ADT in my last home and I spoke to him almost a year prior to moving into my new home to give him the heads-up on what was gonna happen. The tech, Daniel, was great as well. Both of them were above and beyond.

ADT is all we ever use. Good quality service. The gentleman who came out and spoke to me was very courteous. Even the things that I wouldn't get for my home, he still went over details and share with me the benefit of having it and being able to have this as a part of my service. And the gentleman who came out and put my system in, both of them did a wonderful job. They were COVID prepared. They wore their masks and didn't shake my hands.

Our experience with ADT was good overall. However, the equipment we used on the windows and doors was a little confusing and I ended up spending more than I anticipated. We ran into some problems because we can only add so much with the Wi-Fi. And it's not the download speed as much as the upload. The way they explained it to us is their upload off towers is about maxed at 8 and every camera takes 2 to 2.5. So I ended up with 4 cameras and I was gonna add two more but we don't have the upload capacity to handle it. But everything else is every bit I expected.

I had a salesperson and an installer and they were good. They answered all the questions that was asked. Very professional. The system is also simple enough in being able to arm and disarm. Overall, we liked ADT and recommend friends to get it.

I had ADT up until my husband died, and I had to have a Medical Alert. But they went up to $87. I couldn't afford that after he passed, so I got another company. I had the other company and two of my smoke detectors went out. I called them, they sent me one, and they tell me I'd have to pay somebody to install it. I said, "Well, I'm 85 years old. I'll get a company that got a serviceman that could install. I can't get up there to install it."

If people know what they're going to pay upfront, then it would be a more better experience. ADT kinda had some misleading information as far as prices. They told me that some things were included. I got the email and the thing wasn't included so I had to call back later that day. They explained some of the prices but some of what I wanted, they just said, “Ask the tech when he gets there.” They should be more direct. I did not know that the tech was gonna charge me extra when he got here. But he did a great job. He did give good detail about everything that he did and before he did it.

I had ADT for 8 years at my other house. I just moved recently and transferring the service went smooth. The installer did a good job.

We had a guy come down here and do some upgrades to the ADT system. I feel more secure and I have peace of mind with it on. I like it and it calls the police, too, if somebody is coming in on me.

I've been with ADT for over 10 years and they've been wonderful. I liked that they upgraded the panels. They offered a couple of added features that weren't on some of the older system.

The ADT team was very helpful, prompt and professional. I called them and the receptionist that I spoke to handled the appointment. Then the next day, the technician was there and he set the system up for me. It wasn't much for him to do 'cause it was already installed. But he did show a family member how to use the panel. I didn't have phone service or cable there yet but I was told that it wasn't needed to have the ADT. They have their own. The techhnician also changed the passcode. That sets the alarm and if something happens, like the door gets opened or the window gets opened, it goes right directly to your receiving center. Everything is working fine. But price-wise, the monitoring fee was a little more than I expected. Other than that, I'm satisfied with the service.

ADT is a great system to have. I got connected on my old property and I just transferred services over to my new property. The reps did awesome and the system works great.

I looked through ConsumerAffairs and saw ADT was ranked number one. I never even called anybody else after I interviewed them. We met with Ryan and we set up a date. The installers were here right on time, installed everything and was out of here in about six hours. They did a great job. We were gonna get four cameras and ended up only getting three. They were very understanding about that. Everything was wonderful from the top to the bottom. I love the cameras. They work beautifully.

ADT is wonderful. The only thing is I would like them to have a senior discount. I’m a senior, I live by myself and I don’t have a whole bunch of money. The reason I ordered this type of system is because I have a Pitbull and she’s very old. She was my alarm system. When people were knocking at the door, even if she couldn't move anymore because she was very sick, she was barking. With ADT, I like that when I do the Stay and I lock myself inside, I know the alarm’s gonna go off if somebody opened the door. I like the Pulse app then the police can come in. I have to learn a little about how to connect it with the phone though.

ADT partners with USAA, which is my insurance provider and USAA offers a discounted program through ADT. The ADT salesperson who helped me set up my order just was not as thorough and savvy as I would have liked. That individual actually didn't get all the features for the security system correctly listed in my order. Also, I'm supposed to get a $100 Visa gift card through the USAA deal and I've never received any correspondence or any follow-up on that. As USAA customers, we get a little bit of a different set of offerings and it's really important for the salesperson to be well-versed on those. Also, they should follow up if something isn't right instead of just trying to rush through the sales process to get their commission. But the local firm that conducts the installation was great and what features of the system that I ended up with are satisfactory.

ADT secures the home so I like everything. I can arm and disarm from my phone so it works.

I had a system installed at my old house, but I just moved out and bought a well-built, older house. I wanted to transfer the service and ADT was prompt and quick to get out here and get everything set up and going. The installation went all right as well even though it was a bit more difficult for the guy to get some of the cameras in. The house is built a little differently and he had to drill through the walls. Other than that, I like the system. It's the same as I had before, except the cameras are new and they have audio, so that's neat. The cameras at the old place didn't have any sound.

The ADT system is supposed to give out an alert when someone is on that property. But you need a laptop or a computer in order to set up where the system will give an alert when someone's on the property. Since I don’t have a computer, one of their technicians is going to come out here and fix it so that I will get an announcement when someone comes up on that property. So unless I monitor my phone, I don't know if there's anybody on my property or not. I have another system where I don't even have to go through that process of asking them to alert my phone. They just alert my phone automatically when it detects motion. With ADT, you don't.

Everything was great with the installation. I was really pleased with the notification that the technician would be arriving. He also left information with the local ADT company. He was very efficient, knowledgeable and he answered any question. He was also really patient, cautious and followed all of the COVID-19 guidelines that were explained to me during the initial telephone call.

Updated on 05/09/2021: So ADT will make you sign a 2 year contract with them. Within the first year, we’ve been having false alarms in the middle of the night or at 3am. It was terrifying experience. They came and replaced the whole system twice. We want to get out of our contract because false alarms are so scary, specially when it wakes you up from a deep sleep. They won’t let us cancel our contract unless we pay $1,200. We told them, we won’t cancel but they need to get this fixed.

I was able to resolve this. Julius from ADT agreed this was not me fault. He gave me a credit of $200.00 dollars on my account. Thank you Julius and Consumer Affairs.

ADT was pretty expedient in getting people out right away. The person who did the installation was polite. My only complaint was I didn't know how to find that how long the installation would take. It took about five hours to do the installation, but they were still very professional. Overall, I'm satisfied with the system. Everything's working.

Dylan was the agent that did the installation in the home. I liked the way he did everything but the holes that he drilled would be nicer if they had the plastic cover that seals them so no insects goes through. He did everything on two days and he did great. The only thing was he didn't install the Ring door. I don't have that bell that will ring me or can shoot me a video when someone is going by the sensor and it comes out over there in the front camera.

I got a lot of equipment credit once I started talking to ADT and that was appealing. However, it was a little frustrating because they told me that it was gonna be a really quick call but I ended up being on the phone with them for over half an hour. I wasn't in the right mindset to ask probably as many questions as I would have ‘cause I was kind of thinking, at any minute, the call was gonna be over so I could get back to doing something that I needed to do. But they were very helpful and proactive which was good. When I first spoke on the phone to them, I didn't realize that it wasn't ADT directly. When I got the email from Protect Your Home and realized that it wasn’t ADT, it made me kind of nervous. I did some research online and had seen some pretty mixed reviews so I was a little cautious when the person came to our house. But the guy was friendly and he seemed to know what he was talking about. He was polite and conscientious.

I had 2 false fire alarms and numerous false break-in alarms over 2 years. (none related to bad weather) A technician came out on several occasions and was not successful in fixing the problem. After having the police come out several times and having a fire truck stuck and buried in my front yard I said enough. For the past 6 months, I did not arm the system. I canceled my service after 2 years plus. ADT is now charging me a $150.00 cancelation fee. What a company. Based on my experience 1 star is being generous.

ADT has that two or three-inch little thing that they put on the window or on the door and they put it way down at the bottom. Anybody's gonna either kick in to it or every time you go open the window, you can hit it. I had my electrician put them up on the top of the window so they wouldn't be in the way. And then the station, they just put a cord plugged into an outlet, and then they let the wire hang out. So now, I got a station there and the wires hanging out. And it should be drawn down through the wall and connected to the outlet. It’s unfinished work. I called the guy that did the work. He said, “Don't talk to me. Talk to ADT." I will have to do that with customer service.

I love the features. The system lets me know when something is open. My house is large. I'm always upstairs, and I can't hear downstairs. I have new babies, so I wanted to keep us all protected.

ADT told me when I ordered the system that I had $1,800 worth of security things that I could use in the house. When the installer got here, that wasn't true. He said that I only had $800 worth. They didn't know anything about the $1,800. I then talked to a manager who approved it. This was the only thing that I got pissed off about. Other than that, everything was good. The installation team was nice and they did what they had to do. They respected my home as far as covering their shoes and they walked me through what was what. But, ADT owes me right now 'cause my system is not arming from the keypad at the house. I have to set it from my phone. I have to be home for them to resolve the issue but I'm a truck driver and nobody's there but me. I still think ADT is good and I would definitely recommend them to somebody else.

Getting everything set up didn’t take that long at all. The rep was very knowledgeable and installed everything. However, I'm wondering if I can make the system shut up without having to disarm it. I popped the lid down on my bread saver that’s plastic the other day and the system went off. It thought it was glass breaking. I didn’t know how to make it shut up. I disarmed it and it took a little bit.

ADT was part of what was offered when we bought a new home. There was a discount offered as a new home buyer. Our primary use for it will be when we go on a road trip and and we're planning to do that next week. The installation was great and the system seems to be good. The app works well too.

It was a good experience with ADT's reps. They're a very nice company.

The rep was good. Since I haven't moved into my house yet, the system has been helping me. I will refer family members and friends to ADT.

New homeowners here, our home inspections service gave our info to ADT. Took a call and told them probably no thanks, basically. Moved in and got a door to door solicitation. Salesperson (unmasked) couched offer as a "new homeowner credit" or similar but refused to call it a sales solicitation. So what they just see which homes sell and cold call with a discount offer? Not sure how they scrape and filter personal data for their leads but it's annoying. No thanks.

I signed up with ADT because my real estate agent advised she had a great promotion with the company. I spoke to an agent over the phone and advised what I wanted. An installation technician came out within a week. Once the installation tech arrived I advised him that the home was already hardwired with an alarm system and all of my windows had sensors. I made it very clear I wanted all of my window sensors to work. He advised that the new system he was installing may not work with the sensors, but that he would let me know. In the middle of the install I asked how it was going and again brought up my window sensors. He advised at that time that they wouldn’t work with ADT. I told him that as long as I could still hear the alerts when they were opened on the other panel I was okay. (I initially had 2 panels, both from the original system. He advised yes I would still be able to hear the alerts.

I like all the features in my system and everything is working correctly.

I worked in Rochester, Minnesota and I know ADT is a good outfit. I thought they were. My experience calling in and trying to reason with somebody was a total disaster. My system was put in two weeks ago tomorrow. It worked for two days and it hasn't worked since. I've tried to get ahold of ADT for a week. It keeps getting put on hold. Tried to cancel my contract, they said I got three days to do that. They made me believe they can fix it. Then I went on vacation. I had no security for my house while I was on a vacation, and then they threw the three-day cancellation in my face. I told them, "Come and tear this stuff out." They wouldn't come and tear it out because I missed the three days. How can I miss the three days? The son of a ** did not work for three days.

A rep came to the house and he was very professional and knowledgeable. He took a look at the whole house and made suggestions. It was a good all-around experience. The system is very simple. Sometimes with high-end expensive systems, they have a lot of features that are confusing. This one is very easy to use. We're very satisfied with it. The only downside to the experience was the reps over the phone can't really see the house when they're quoting stuff. The quote tends to be always much lower than what the final bill is. It's not deceptive but it's hard to plan for.

Signing up was quite a hassle. They had to put my old address in because I didn't know my new address yet. When I found out what my new address was gonna be the following week, I kept getting transferred every time I called. I'd be on hold forever and nobody knew where they were transferring me to. Then, when I finally was able to change my address, the tech still ended up going to my old address. Also, they told me it would be 23.99 or 24.99 a month but when the tech came, he said they should have explained to me that the only way to get that was if I had an Ethernet cord hooked up to my cable or my modem. And I would have to call my cable company and get it set up that way. Otherwise, it's 54.

Everything went well signing up with ADT. Their tech did a perfect job showing us how to use the system and how to set stuff up with it. The only suggestion I have is for whoever installed the backyard camera for the back door. They should have used a different style drill bit. Our siding is cracked now.

ADT responded real quick when I applied. They were respectful and hooked the system up real quick. They also explained everything. I don’t have any difficulty with the system. I just put my code in and if we go up, I just turn it off.

My sales rep told me what my credits were and explained a lot more than what was explained on the phone. I didn't realize how expensive everything was but he walked me through it. He made sure that I had the best package for my price range that safely took care of me and my family. He didn't wanna leave there with us unsatisfied. He made sure that we were safe.