ADT Reviews

We went by what we saw in the neighborhood and went with ADT. The customer service was okay but the system is not great. It keeps getting several false flags all the time and I haven’t had the best experience with the whole set-up message. They need to take us more step by step into the whole troubleshooting process. Typically, they give some suggestions but when we try it out, nothing works. ADT is also a little expensive. My next system is probably gonna be something where I just do my own home security set-up. That’s probably gonna end up saving me a lot of money.

It has been six years since we’ve had ADT and I don’t have any problems with the system. ADT has been around longer than the other providers. And I had a pretty good experience with them.

My child's father has ADT at his home and he suggested it. When I called them to switch my cable over, they also suggested it. Their customer service did pretty well. But I wasn't aware in the beginning that I had to pay for the first month and the last month. I chose some options outside of what I was given so I paid a little bit extra. It was the 850 then he gave me extra. Maybe I was just misunderstanding what all would be covered and what wouldn't.

Everything’s going fine with our ADT. The sales rep was very good. I was with their competitor and I didn't like the service that I was getting. I would call and they couldn't answer this. They didn't know what the problem was, or my bill, I didn't understand that. It was just a lot of things. Once before, I belonged to ADT, and I somehow got out of it, but I’m glad to get back with the company. I have no problems.

ADT's rep gave me the details and scheduled an appointment to have somebody come out very quickly. Everything he told me from a sales perspective was accurate in terms of how we moved forward. He had great knowledge of the product and seemed very professional. I was happy with it. And then, the installation was also great. The tech was a nice person, came and did it all immediately, spent a day at the house just moving it all forward. There were some hiccups with some of the devices not connecting that he had to come back out for, but got out pretty quickly to resolve that.

My sister has ADT and I went with them. The installers were okay and so is the service. I wish I had cameras though. Also, there were concerns and questions but it finally worked out. They finally figured out what it was although it took a while.

I grew up with ADT. I spoke to someone, and then ADT put someone else on the phone to verify all the information. It was a good experience. And then, the technician was very friendly. He made me feel comfortable with him being in the home putting everything up. He explained everything. I actually purchased the extra motion sensor for my back of the house because he explained everything that I needed to feel comfortable. So far, everything is great.

I’m in the Coast Guard and we moved from Mobile Alabama. I was wanting to go with SafeTouch and Googled it, but ADT came up. We’ve had ADT before and I just went with that. There have been some times when one of my children doesn’t realize the alarm is on and forget the code. The customer service is not bad and if an alarm goes off they call us. We had a different brand when we lived in Tampa. We got charged $75 because that happened more than three times and the cops were dispersed. We haven't had that with ADT. They call, text, and email.

I already have ADT's service with my business. Their sales reps were professional. I was a little taken aback by some of the charges, though. When I first called, I was under the impression that there was free installation. That turned out not to be what happened. I was told I would get a $100 gift card and maybe that'll come in the mail. I was also told that they were going to throw in the smoke and fire protection but I ended up having to pay for that. Plus the monthly fee is actually more for my home than it is for my business by quite a bit.

Our experience with the sales rep of ADT went very well. We were told that if someone gave us a reference, then to have them call in and they would get a $100 check or credit. Then someone else told me when I called in, “Nope. We don’t do that,” and he was very rude. His name was Trey. He explained everything and how it was going to be used and what all we could have. The only thing that we weren’t too fond of was we didn't want a couple of things, and he said, “If you get rid of those two things, then it will make your money go down, so you’re still gonna have to pay this much.” The next day, I called. I was like, “I don’t want this stuff.” So, we had to have another tech come out. He knew his stuff, but he was pushing and pushing to get some extra stuff on us.

The installation of our ADT went well. The guys did a good job. The monitor is quick. I tested them a couple of times and it seems to be working pretty well. The app is also pretty cool. It's been convenient.

ADT is really known nationwide and I heard about it a lot. So, I decided to try it out and see. The person I spoke to who set up the appointment and the person who came over to install everything were both very helpful and very professional. The main reason I did it is when we go on vacation, nobody’s home, and I would like to keep an eye on the house. I’m always home, but still, I wanted to install everything and have the system ready. Everything seems to be working fine. We set up the alarm the day before because someone dropped something, so there was a loud noise and the alarm thought it was a window broken. I’m very satisfied right now.

ADT’s always very popular. Everywhere we see all the house signs of ADT and we thought of other companies, but then we thought that maybe ADT is the most reliable. I read reviews and everything too. When I called, the reps were helpful and they were good. Now, we have three motion detectors (one in the bedroom, one in the entry way and the other one somewhere else). We also have the system on the ground floor windows, but not on the windows of the bedrooms upstairs because they’re high. We have it on the main level and the basement as well. When we are away travelling, we would turn the system on and then I could monitor it from afar, if things are okay or not.

ADT was good but I'm working three days a week only and I couldn't afford them so I cancelled them.

I liked ADT’s prices and went with them. It took about 24 hours for someone to come out to get the system installed. The sales rep was great as well as the installer. I use the app but I've been trying to kinda figure out how to program the system to what I want like raise the volume. Still, I like the system a lot so far.

The ADT sales representative was very helpful and walked me through the different products and services, and helped me with mapping out what I needed. I already had one quote from someone locally and that helped me figure out that I wanted to use ADT’s service. But when the person came here to my home, it was a completely different experience. It wasn't necessarily positive because my monthly charge went from $99 up to $1,900 for all the stuff that he said that I needed. I said that was not exactly what we agreed upon on the phone. I told him that I didn’t need all that stuff.

ADT has a great product for the price. The reason we chose them wasn't necessarily because the cost was better. It was the cost versus the quality of service. The sales rep was a nice dude. He was willing to come over and explain it, and he had a large knowledge of the product. He told me what package he would give me if I wanted everything and then he broke it down from there. He was like, "Okay, so you said you don't need this. You don't need this," and we went from there. It was a more reasonable balance versus the original approach. The only problem is the fact that I still don't have a working doorbell. But the features are good so far.

The reps of ADT were very friendly and very courteous. They did a great job. However, we don’t have ADT anymore. It was for the safety of my mother-in-law but she made such a ruckus, we ended up calling the company three days afterward and we returned everything. She just felt that she was being invaded. She didn’t believe that nobody was watching and she didn’t like it. Even when the installers came back, they were very courteous and very nice. I felt horrible that they had to come back ’cause they were there three hours installing it.

The sales rep was great. He knew what he was talking about and was quick. He explained things so I could understand. He gave us several options and let us choose what would be best for us. He wasn't pushy and was quite informative. We were very happy with him. Initially, I was gonna buy a set from Walmart and have my son install it because he does electronics. But I thought I would need someone to monitor besides us. I've seen several of the signs around and I know they are monitored there. So there is a little more coverage. The installation also went very quickly and the guy cleaned up everything that he had brought.

The system of ADT is okay. However, I don't have what they told me I was gonna have. The rep said that the panel was on backorder. So, he just gave us a temporary one to use until the backorder would come here. He said it would have more features and it would tell me what door is being opened and closed.

We went out of town recently, and my son would come and check on the house. I left my dogs and I just didn’t feel that it was safe. My brother had an alarm service hooked up and I felt that we needed an alarm service hooked up too. The installation of our ADT went perfectly. They explained everything to us and hooked it up fast. They weren’t lagging around. They were comfortable with us. We were comfortable with them, that we were doing our normal routine and they were walking around like we didn’t exist. We were cracking jokes and laughing and they were just happy, and it was wonderful. I put the sign up and put the stickers in all the windows. We set the alarm every night before we go to bed. We set it before we leave. The boys like the remote, which they could use on their cellphone. They use that to set the alarm a lot.

I had ADT before and did an upgrade. The installation was scheduled and it went well. My favorite feature is being able to secure my home away from home.

We had ADT where we previously lived in Aurora and then when we moved to our house here in Westminster about five years ago, I decided to stay with them. They transferred service and we've had them for a good 25 years. The customer service has been pretty good. If I call in and have a problem, I would get through to people and get the questions answered. And the service we've had when they come out has been pretty good. But there are some things I wish they had talked to me a little bit about in the beginning when I got this system.

I heard about ADT when I lived in my previous home in Cali Heights. I had them for about 20 years. And then I got a divorce, I bought a new house, and I came across Brinks. They were offering something. So, I switched over to them just for a change. I loath them. So, I called ADT back and I said, “I wanna start service.” The sales representative from ADT was courteous. I fought so hard with Brinks. They wanted to keep me in a contract for another three years, and I was like, “I will burn my house down first.” So, when I got this flyer from ADT, I called. I had all of these for 24.95. I got everything but the kitchen thing. It was easy-peasy.

Everything’s going well with my ADT. John, the rep, was very patient with me if I didn’t understand something. He went over it with me without an attitude. He made sure that I felt comfortable in the way he explained things. If I didn’t quite get it, he took the time out to do it even in a different way or hands-on. I’m pretty satisfied so far with my experience. The thing that comes on when it’s unarmed, it’ll tell which door. I have hardware on all three of my doors and sometimes it scares the hell out of me ‘cause there’s another voice. It’ll say, “Door number two,” and I’ll be like, “Oh, jeez.” If I’m in the house by myself and all of a sudden this voice pops up and tells me, “Door number three is open,” and I’m opening it but I’m not expecting a voice. Sometimes I’ll just look for this high noise. It takes some getting used to.

The guys that came out to do the install were very knowledgeable. The functionality of the system is excellent so far. Everything was great with ADT.

The tech who showed up at my house to install my ADT system explained the whole alarm system to me and what they had. We agreed on three cameras, a motion sensor, and other things. But then, he wasn't knowledgeable. He kept calling his boss asking how to do things. Plus, when he got started, he was missing two cameras, the motion sensor, and the keyless entry. Those were things I paid for upfront. He said he would come back to finish the job on a Thursday but then he was a no show and I didn't get a call. I called ADT and they said the Friday after, the tech would come back. He didn't show up again and ADT didn't call either.

I have never been more dissatisfied with a company's customer service and alarm system in my life. I've had numerous techs come to my house and have been on the phone too many hours with customer service, because there always seems to be an issue with my system; mind you, it hasn't even been installed a year! Not only has the alarm system failed to work properly, but customer service is just as bad, if not worse, than the alarm system.

I have heard about ADT for many years and according to advertisements, they provide probably the best protection, which was why I went with them. The pricing is the only concern. If I change to some other service down the road, that would be because of the price. We’re still getting used to the system. We’re trying to turn it on and off. The video is overpriced, but maybe I can still use it. I requested the cancellation of my video surveillance service and the removal of two cameras. I decided that it was good to go again, so I’m trying to get it back. I called Jesus, my serviceman, but he did not call me. Other than that, he is a very nice man and I’m very pleased to work with him.

I signed up with ADT over the phone, and their rep was fine. Also, I had no issues at all with the installation. I like the remote controls.

The sales rep of ADT was good and very cordial. The installation went very well too. The installer was very good as well.

The installation of my ADT system went very quickly. So far, we've been very satisfied with our system and we like its ease of use.

We went with ADT because of the ratings. The tech we dealt with was great, and everybody was nice. We had somebody come in and set everything up for us within the same week as when we made the call to them. I like the cameras and everything else seems fine. They provide a more than enough amount of information.

I used to have CPI before but now, I've switched to ADT and I will recommend it. I just put everything online to make the purchase and then somebody called me. He was a very patient and nice guy. I really appreciated his service. The guy who came for installation was a nice guy too. He walked me through the process and when he finished, he was worried about cleaning the place. I told him it wasn’t necessary because I was gonna clean the house. But he was very polite and respectful. Having the system gives me peace of mind. I hope that when people see the sign, they will not try to break in. But if anyone breaks in or if a door opens, at least I would know that there is an intruder or that something is going on.

I went with ADT and things were done satisfactorily. The smart features they have have been fine.

The ADT system is good and so far, I'm satisfied. The guy that came to my house and sold me the system was good. I can arm and disarm the system on my phone and I also have the doorbell thing. I clicked on it and looked outside.

We started out with me getting a quote from ADT but they said that the only way to get that is when they come out and check out the house. They came within a week and it worked out. The reps were thorough and went over everything they needed to. The other guy had to drill through my wall to put the keypad up but he ended up drilling through my wall going through my laundromat. He told me he would be right back to patch it up but it ended up being almost two weeks. I had to call ADT to get a contractor to get back out here and patch up the hole. It was just that one little mess-up but they fixed it.

I talked to a sales rep over the phone and it was good. But it was a little misleading initially with the pricing and that was difficult. The rep told me I got a $1,500 credit and he didn't tell me how much the actual products would cost. I assumed they would cost equivalent to what I was getting but once a rep got to the door, it was totally different. Everything was really expensive. It should have been said over the phone how much their products would cost me so I have a good idea of what I was getting myself into. It went to $6,000 which is a huge jump from $1,500.

I used to have ADT before, and then I just called them up again. The sales rep this time was fine. He had to come back again because one of the sensors fell off, but everything is working okay. I have the app and it's one of the best features they got for me.

We had one home security system through Vivint and a month into it, we were very dissatisfied with the system. I learned about ADT when I saw it on TV and in the newspaper and then a lot of our neighbors have it too. We went with it and the sales representative was very nice. He explained everything to us as well. It was great, but I'm not sure how we would get the $100 gift certificate. It was supposed to be sent to my email address and it wasn’t sent to mine. Then, it was supposed to be sent to my husband, and it wasn’t. The rep said something should have been sent three to five days after we paid for the system, but I haven’t received anything yet, and he said he hasn’t.

I like that I can set the system when I'm away from the house through my phone. However, they put a system in that went to my garage at the back. They charged me $500 for materials but the system would not work and they had to disconnect it. They did not refund me the $500. I wanted my $500 back at once the same way I paid them and what they’re doing is they’re taking the monthly bill off of it. I called a month or so ago and I never got any response. I also e-mailed them but I got no response.

The ADT system that I have is pretty basic and it's good. I got it about three years ago and at the time, ADT was well-known. Overall, my experience was okay.

I spent a lot of time doing research. In terms of full service security solutions, ADT is the most solid and has the best reputation. They were up against Deep Sentinel who has a different kind of service with cameras on the outside that are monitored by guards and with artificial intelligence element to it. ADT also has the fire alarms and it combines that full service so I went with them as a base layer. I thought the technician was unbelievably professional, extremely informative, and very helpful. They're gonna be back to add some enhancements and they will run out a couple of things to make sure that we have a satisfactory experience. We also need to make some couple changes before they install a door lock. It's an excellent experience so far.

When I Googled for home security systems, ADT was the first one. I spoke with a representative, and I liked what they said. So, I scheduled an appointment. Everything was wonderful with their sales rep. The installation went very smoothly. The installer was able to mount our cameras, our doorbell, our new door lock, our security system, and the little blue light monitor that’s on the front porch. He was able to do everything in one visit, and it was working perfectly after he left. He demonstrated everything, too. I just moved into a new home and a new neighborhood. It’s a new development, but I'm still not familiar with the area. So, I feel more secure having a security system in the house.

The sales rep was all right, but he really didn’t know a lot. He couldn’t say a lot. So, he got his manager on the phone, and the manager and I talked. I thought we had a nice chat and told him what I needed. However, he never got it to me. It cost me several hundred dollars in insurance because he didn’t get me my certificate when I needed it like he promised. I wasn’t real thrilled with that. The only reason I had the system was the installer. I knew what I was getting and what I wanted. He just had credibility. He did his job correctly and he was conscientious. There are two industries that are rampant with fraud, car business and home security, and I felt I could trust him. It wasn’t the best experience getting it in. It’s been fine once it’s here. One time, I had a door issue. I didn’t know what it was that said, “Door Fault,” and I just reset it, and it went away.

When I bought a home, I just knew that ADT is what I would go with. I’m also from Louisiana and ADT is kinda who everybody uses down there. I went straight online to ADT to call and set up an appointment. But when I signed up for the $99 installation, I didn't really know what it included. I thought it would be more though. It’s just the basic smoke alarms and things. That's not much for protection. $99 installation sounds great but it should be broken down as to what you get with that, how much it would be to add and what it would be when a technician gets there. That should be done at the beginning so that we can know. I would have been better prepared, financially, instead of thinking $99 is the deal and with the $99 deal, you don't have to pay for any equipment. New customers may not know that type of detail.

We have ADT for multiple houses. But their sales representatives had been quite annoying. We had ADT with our first house and we wanted a simple plan. We had a guy come out and it seemed like he was trying to sell us all these bells and whistles, which we didn't use. In the end, he still sold us a few of them but he was really bad to the point that we put in a complaint. Then, when we bought this current house, which is more of a vacation house, we again wanted a basic plan. A salesman came out and he was very nice compared to the first guy we had who was annoying and sleazy.

People used to try to get in my house, and the alarm will go off, but it would take the sheriff so long to get out here. It would take the home security people I was with so long before they would call me, so I didn't have a good experience with them. Also, the bill I had went up to $469 and some change and I couldn't afford that. ADT talked nice to me and assured me that my bill would stay the same if I went with them, so I did. Plus, it was a little cheaper for me.

The installation of our ADT system went fine, except the camera is not working. I got a new doorbell and the doorbell wasn’t working when the guy installed. The camera is not connected to the doorbell yet and we’re trying to get the technician to come back to get the camera hooked up right. He hasn't come back and he has cancelled four times. I'm disappointed about that. But we’re waiting on another technician to come out. I called the technician couple of days ago and they’re supposed to send somebody out tomorrow. Other than that, the system secures the home.

I have ADT for about five years now. It’s tried, proven and true. It works well. We have no issues and we’re definitely satisfied.

The ADT rep did all the installation according to what it was supposed to be. It took him about an hour to install and he did a good job. I had six window sensors, a main control box and the remote control. So far, I've been putting the system on and off and everything is okay.

I've had them for three years now and installation went fine. I also like being able to check my system on the app on my phone. However, the monitor fee is too high and I don't have cameras or anything, so the bill shouldn't be that damn high. I called about it, talked to them and they tried to take $3 off, but I'm shopping around right now.

ADT was more popular than other providers. The sales representatives seemed like they knew what they were talking about. They were very courteous too. The overall functionality of the system was good. I depend on it. If you need something and you call them, they’re right there to help you.

I went with ADT after being previously involved with them through one of my earlier jobs when I was looking after a chain of restaurants. ADT's sales rep was informative and explained things very well for us. The installation of our system went well too. The tech who came understood what our requirement was and gave us options.

The system looks very good. But so far, I’m not too happy. When I called, they didn’t tell me everything. They said something over the phone but when they came out, it was totally different. I was told that I was gonna get a camera, and I was only supposed to pay $99 for the installation fee. Whoever came to my house to install the system, he was trying to charge me $3,000 for the equipment. They were expecting me to pay for the equipment and that’s something they didn’t mention over the phone to me. I’m also still waiting for some gift card they’re supposed to send me.

ADT is great. I went with them because they are a large, well-known company. I would rather rely on that for my home security rather than a tiny, small company. I called the small company and the customer service was lacking. So, I did not pursue it and called ADT. Their quality is great. I like the app to where I could arm and disarm from my phone and check with some different stuff. Overall, I’m happy and I have already recommended it to my sister out in Arizona.

I live out in the country and nobody walks up and down our street, let alone coming on somebody’s property. We had a little bit of a scare. There were a couple of guys on my property one evening and they were going through my shed. Luckily, nothing happened. I was able to de-escalate the situation and all that without any violence or anything but it got my wife a little nervous. Everything was fine with the ADT sales rep I spoke with over the phone. They answered all my questions that I had. They also sounded like they knew their job.

What ADT promised to me, they didn't give to me. They told me I can cancel within the six months. The tech who came here for installation told me, “You have three days to cancel.” That is very different from what they told me. And the other rep also told me I'll get four cameras and a doorbell. But they installed two cameras and one doorbell. I argued with the rep and he agreed to give me two more cameras, the fourth camera he told me he’s gonna talk to the North Dallas Area manager, who then agreed. But they didn’t finish their work on Thursday and even on the second day.

I did two houses with ADT and it's been good with them. I didn't even bother calling the other companies. I probably could've got the system for less, but at the end of the day, ADT's been around since forever and I don't ever hear any complaints. I've looked at the street, just 3 or 4 of them, and they have ADT. I did sign a 3-yr contract and the reps were very nice and professional. They put a couple of sensors in. You open the door at night or go through the window at night, you're in trouble.

The ADT rep I spoke with over the phone was telling me I would get all of these free things and when the person came up to set me up, the total came up to $2,000. Everything I got, I had to pay for. The person who came was able to work with me. He got it down from $2,000 to $400 even though I wasn’t supposed to pay anything from what the dude that I talked to at first said. He was also telling me I can pay for almost $500 but I would get a $200 rebate seven days later. When I checked my e-mail to look at the rebate thing, it was telling me I won’t get my money until eight weeks.

ADT was recommended to me by someone who had it. The guy who came to give me the estimate and set the system up was pretty pleasant. He took his time and explained everything thoroughly. He was as good as I could have asked for.

Everything seems to be fine with ADT. However, we were told one thing as far as price goes, but then when they came and installed everything, we've had all these weird credits, which was nice. But then we had to pay the difference for half of the things that we received, like the window panel and sensors, which we believed was included according to the flyer. So, we ended up dishing out a couple of hundred dollars that we were not aware of. We were misguided by the sales rep, but the technician gave us a better breakdown.

ADT was widely known and I knew of the people who had them on my block. So, we just went with them. We've had it for a couple of years. There were plenty of times where something fell near our window and the alarm went off for the shatter thing. There were also plenty of times where we forgot to check the alarm off. We would leave and it would go off. So, the system works.

It’s a good system. I had no problem anytime I have the customer service. Everything's okay.

We live in the safest condo people can imagine but my wife didn't think it was safe enough. ADT has been around a long time and they are very reputable so I went with them. When their installer came and explained their system, he did it in depth. So, I really had a very good understanding what the product was. I told him that he might not be able to put holes through the wall of the condo as I'm in a center unit and the walls are concrete. He was fairly new and probably never got that kind of problem before. Regardless, he put holes in the wall and worked. He used wire and set my system on the counter.

I got a phone call about ADT and it seemed like the right fit at that time. Everything was self-explanatory. My brother was impressed and so was I. The gentleman that was here was amazing and he gave us the time. He was very patient and explained everything step-by-step. One time, the window blew and it was setting off one alarm. I called customer service and they right away explained to me what to do firsthand. We were able to do it ourselves and fixed it.

ADT is a great alarm company. I signed up with them because I wanted protection and a couple of my family members who experienced having ADT said it's a good company. Dealing with their reps has been a nice experience. The guy who did the installation was very nice and friendly. We had a very nice conversation and then everything with the system is a-okay.

I had ADT services before and I decided to go back top them. The sales rep was great. He was very knowledgeable and courteous. He walked me through the panels and answered all my questions. He did his recommendation and was very thorough. Also, the installer was on time so everything went great. There were no hiccups. ADT has excellent service for the price. They weren't really pushy. They weren't trying to sell it and it was more like the product sold itself.

ADT's installer didn't cut any corners and did a really good job. Everything looks nice.

I called and got a price quote. And the price quote of ADT was reasonable so I went with them. We got on the wrong track for a while because my daughter-in-law called to get them to come out and they put all the paperwork in about 9:00, and then it looked like it took them a time or two to get it changed over. But they finally got it worked out. The installation was done the same day the rep came out. The rest of it was done after that. All my windows are safe except my garage window. Someone come to my garage window, they have access to my house without anybody seeing them. So I mean to call ADT to get them to come out and look at that. My experience so far hadn’t been real great.

ADT was the largest and had a pretty good deal, which was why we went with them. I called them and a rep then came out to the house. They were really good and the installation was perfect. The screen tells me everything I wanna know. I like the system's reliability and the peace of mind knowing that these alarms go off if somebody monkeys in my house. I’m really happy with ADT.

The house already had an ADT system and it was just reactivated. They came to my home and the sales rep was great. The tech didn’t take long for installation. I like that I can access the system remotely from my phone.

Everything was good with ADT. The installation was good. The first one took a long time. The person was there until like 10:00 at night, which was a little late. So then the next time, we did it during the day, and they were there for two hours, which was good. That was with the taking down and reinstalling. The only thing is they say there’s the free $100 set up, but then you pay the $100, and then get a gift card. But it took me four months to get the gift card. It’s kind of a little misconstrued on a lot of sides. They should be transparent about that. I still think it was a little sheisty of ADT to do. It was the same thing with the free move. You’d pay for the move, but then you get the gift card. So, it’s not free at all. And that's what they said about the installation during the first time, too.

I got the alarms on the windows, the doors, and the panels in the hallway. I also got the ADT app. However, I don't even think I had the system for two weeks and it's already telling me the battery's dead on the doorbell. That doesn't seem right. But overall, it was a good experience.

Our sales rep explained everything very well down to each product and what it does. He walked us through our home and gave us what he thought areas that needed protecting and then gave his opinion and his recommendations. The ad, however, was misleading -- I was about crying when he told me the price of the unit. Everything else was great, but that was what upset me the most about. We loved the product but the advertising needs to be better. The installation also went quickly. The guy was here a lot longer than what we thought. He was here for almost four hours, but he was explaining. He spent a lot of time explaining the product to us and how to work it. Because we have so many windows, we have three or four of the glass detection sensors. We have two motion sensors and then we have a camera monitor the garage. And then each door has got a sensor on it that will go off if the door is opened.

I liked that ADT would install everything for free and all I had to pay was the 59.99 monthly payment. It was a good deal. Also, I could check the cameras and receive notifications and everything if I wanted to. Everything went right during the installation and the guys showed me how to do it. Everything is working well with ADT. The only thing is, the rep gave me some discounts and he said that he was gonna give me a Visa gift card for $100 and one for the guy who referred me to it., and I only got the one for me. I never got something for the guy so I could send it to him.

I had ADT before in the past and I just liked the service. Installation was pretty cool. It went pretty smooth. I like the doorbell camera, but the only one thing I have a problem with is my front door lock. It doesn’t always lock like it’s supposed to. I'm gonna call them and try to see if I could get somebody to take a look at it.

ADT was secured much, which was the reason why I moved to them. I’ve been with them for three years and they handle the customer service better. I was expecting the cost to come down though after my agreement but it never did. Still, I like whatever features I have in my package. ADT is reliable and I’m very happy with them.

I needed an alarm system and I searched for one. Within 24 hours, ADT gave me a quote, someone spoke to me, and then we set up the appointment. They came over within 24 hours, and by the next day, they came over. Everything was very fast. Everything went fine with the installation as well. I like that with the system, I feel safe and protected. I can use the app too.

In choosing a security for the home, ADT was one of the things that were offered when I had my home inspected. The installer was a nice guy. He was here probably longer than the average time of installation because I asked 500 questions. Also, he showed me the alarm system and the features that he had. The thing that I didn't get that I was gonna try to get was a camera, but it was too much of added expense on top of everything. And I’m still questioning something about the cost. Initially, they had the free equipment and different things and I thought it was gonna be a set price. But then when installation and things came, I found out the extra expense that I have to pay upfront at first before the regular bill comes. That was concerning to me, but we still stuck with ADT.

I was getting ready to be an empty nester, so I decided to get an alarm for the house. The representative answered all the questions that I had over the phone. I was under the impression that I was gonna get one package and then when the other guy got here, all the upgrades threw me off. The basic package didn’t offer what I wanted so I just upgraded. I got the updated keypad along with the monitors and the door camera. They kinda blew my budget a little bit but that was the only problem I had. The installer did a good job.

My neighbors George and Gloria who lived directly across the road from me had ADT and bragged on what a great service it was. They gave me the number and I called. The rep went over the packages that were available and what the monthly cost could be. And of course, that variable with the different packages. She was very thorough. I very much appreciated that because she didn't leave me sitting there, wondering how much am I going to pay, and when are they going to come and put it in. I had all those questions answered almost immediately.

People I know had good experience with ADT so I went with them. Working with their installation team was great. I'd recommend ADT for its cost and features. However, I haven’t really used it yet. My house is up in the mountains and it wouldn't get cell so they were gonna hook it to my phone. But my phone wasn't working so I had it fixed. I gotta call them back to hook it up to the phone service.

We were gonna go with the Ring, and I decided to go with the package with ADT. We've been very pleased with it. My wife feels much more protected ‘cause she's having a baby, and that’s the main reason why we got it. She's been able to sleep a lot more. We really like the doorbell because it shows any activity outside of our house. I love the app where we can just go on there and arm our alarm system from there. I also like the little pad that they gave us in our bedroom where I can just arm it from my bedroom, ‘cause if we wanted to, we can also do where we arm it for away. Then we have the motion sensors on the inside of the house, and all I gotta do is turn it off from our bedroom before we walk outside. There's a lot of accessories that ADT has that make things really easy, like the little keypad we got. My wife will take that. She can arm it as she leaves and deactivates it when she comes home.

So far, I'm very happy with the service of Protect Your Home. The installation of the the security system was clean and the guy who came out to do it was great. His name was Mark and he told me to call if I had any issues. Yesterday, I called because our door alarm is not working. But it went to a recording saying someone would call me back and they haven't called me back. Then, Mark called me back and asked if I got a hold of them. He was making sure I got it right and I told him that I was waiting on them to call me. He said that if they don't call me, he'll try to go through his manager and see if they can get me a new lock. And I was gonna call him today and tell him that these people never called me back.

I didn't get the big package and ADT had to separate what I wanted from what plan is on sale. I got the digital keypads, what you open a door and unlock the door, and the installation went okay. Everything is working good.

We have 8 kids and we needed the best protection. I looked up the best alarm companies and we went with ADT. I've known them my whole life and they seem fine. The rep I spoke to was great and the guy who came to install the system was awesome. So far, I like the fact that I know when my kids are going in and out of the door. I like all the notifications I get as well as the fact that I can control the system with my phone.

They’re great. I love them. I had them at a previous house, and I’ve never had any issues with them, so I chose them this time and it's why I’m staying. I’ve been with them for three years and they have taken care of me. Customer service is very helpful as well. Normally, when my smoke detector has a low battery, it beeps at me to replace it. The rest of them all do that, and I replace the battery and everything is good. On one particular time though, one of my smoke detectors had a low battery and I don’t know if I was gone and I wasn’t there to notice it was warning that it was getting low. It must’ve gotten to the point where the alarm just went off to ADT and they thought I was on fire. ADT called me and they called the fire department.

I knew about ADT for years. The person that helped me set up on the phone was fine. But the rep told me a couple of things that weren’t exactly correct either. The guy that came to my house hardly had any tools. He didn’t have a concrete nail and a metal bit. He didn’t know much of what he was doing. I had to give him my tools and borrow some from my neighbors for him to use. And then the put the sensor on my garage door because that’s what I’m worried about the most. I can’t open my garage door all the way now to even get my van in there because of the way he put it. If I do that, it will yank it right off. And then last night, I came in my house 11:30 at night and the sensors he put on my wall for my motion detector and both of my lamps had fallen. So, I am not happy with my service.

My other house is alarmed by ADT and I like that they have fire as well as the regular alarm. Their reps knew what they were talking about. They answered questions as I needed them. Everything went well with the installation. The new alarm pad is excellent. It's one touch to arm it. Overall, I'm satisfied.

ADT has been around for a long time, so I would rather have somebody that's been in business longer than something new and then it doesn't work. The sales representative was helpful and nice. The installation went fine too. I got the smoke detector, the fire alarm thing, and just sensors on the doors and the glass break. I also like utilizing the smartphone.

My experience with ADT has been fine. The sales representative was very polite, very respectful and explained a lot of information. So, that was very helpful. The installer was also extremely personable. I really liked him. He had on his mask, which I felt was very respectful, and he was able to take care of it. He also warned us when he was gonna make noise, so we just left the house. It was great. I also like the app. It’s very user-friendly. However, it’d be great to look into making it less expensive. But ADT is a reliable company and they’re one that knows what they’re doing.

I saw this working arrangement from my email. Usually, they send us offers that say, “We’re in partnership with these people, so if you get involved with them, you get a discount,” so I signed up. After that, a sales rep got my number and he contacted me. Ultimately, I got the service. But he was a little aggressive for my liking and would persistently call while a client was in front of me. That kind of annoyed me. He had limited knowledge other than the fact that he basically highlighted the promotion that was going on and what I could benefit if I signed on. He connected me to the manager who also had limited knowledge but could make decisions regarding what discounts I could get.

Our house had a built-in security system. When we had some work done in our basement, the wires were accidentally cut. we wanted to have a security system still and contacted ADT after we had the construction work done. Since we fixed the wires, we don’t need ADT anymore. However, we have a contract with them and we’re just waiting for it to end so we can cancel it.

I called ADT, and then some other company took over, Defenders. I thought an ADT guy came out and installed the system then I found out they were just affiliated with ADT. Whenever I called them, they said they couldn't help me and that I had to call Defenders. It was a big hassle. I didn’t get the runaround, but I thought it was with one company, and then it was actually a contractor. I looked it up and Defenders is a company of ADT. They bought them. Another thing is that when I signed up, they said I could move the system to my new home and they would take care of that, but it did not go the way they said it would. They said that they disconnected the service, and they gave me a box and told me to send it to my new house. It’s all fixed now, but I didn’t really care for the whole process.

There were no issues when we signed up with ADT. But there were issues that came after. The initial installation went okay. It was on the 4th that the system was installed, but then on the 10th of this month, we started having problems because we have a doorbell camera installed and it kept ringing incisively and it wouldn’t stop. We called back the technician who had installed it because he said, “Call me if there's any problems and I'll come right back. I'll handle it.” That was on a Wednesday. He came back on that Friday and then attempted to fix it. It seemed to be fixed, and then he left.

ADT did resolve our system outage but it did take 15 days for the repairs. This is the first bad experience we had and hope to see better response times in the future if needed. There are reasons we choose to hire a security company and rely on their advertised 24-7 monitoring to keep our property safe.

I was mislead by their 27.99 advertisement. I was misled by their technician signing my docu-sign without my knowledge. I was mislead by their 3 year contract that he signed in California instead of 2 years. I was misled by the technician adding my ADT pulse using his own password and personal questions therefore when I tried to use a new phone I could not get into the system. I was misled completely and it's been since March 18th 2020 up to now June 15 BY A BREACH OF CONTRACT.

The ADT sales rep whom I worked with was very nice and knowledgeable. I went with them and their tech came and installed my system that same day. The installation went well. However, there are times when somebody knocks on our front door and I hear a chirp sound like the door has been opened. But then, the door hasn't been opened. One day, I left the house to go to work and I set my security system. Somebody came and knocked on my door and they called me from the front. Those persons asked me some other things and while I was on the phone with them, I was getting another phone call. When I got off the phone with the people at my door, I saw that the other phone call was from ADT.

Everything went well, except for the first week that I had problems with my patio door. The patio door kept tripping. The sensor was saying trip because it had the break glass protection as well on it. But we got it fixed correctly. Someone talked me through the system and I had to disconnect the battery and reset it. I loved the system. I would go with no other security system. I’ve used ADT in the past and it was wonderful. I’ve been with them for a long time and when I moved, I wanted to use them again. I had the protection that I was looking for, whether I was home or not. The installer was perfect. Except for when he left, he left all of my windows unlocked. But I’m always the one to go back behind and check anyway, so it was okay.

The sales rep from ADT was very courteous, seemed to know what to do and got everything done efficiently. He took all the old stuff out and then put the new one up. I enjoyed him. Everything has been working fine with ADT and I am comfortable with the features in my system. It’s simpler than the device that we had the first time and it lets you know when someone opened the door. The other one that we had was not as loud.

I had ADT before and then I went back to them because they were cheaper. Their reps were very nice and I had a very good experience. The system was already in. They put it in a long time ago. But they did an upgrade and it went great and it was very quick.

ADT's salesperson was very friendly and their installer was great. So far, the system we got from them has been doing pretty well. I use the app they have to disarm it and arm the system when I'm away. It's convenient.

ADT reps came here to discuss the product with me and give me an estimate and they said I had to make a decision right there and then. It was kind of uncomfortable having someone sitting in our house and being told any offer they make us right then was gonna be gone. I didn't like that we couldn’t even have an hour to talk things over. It was just a huge decision to make and very little time. That was the only part I didn't like. The installation was fine. It was all within an hour. The installer was the same person who went over everything with me. It was unfortunate, though, because it would’ve been nice to get some of the other things but the price was higher than we expected. And because we had to make the decision right then and there, we had to cut out a bunch of stuff. Other than that, it's been good so far.

Everything’s fine with our ADT system. The system works great.

ADT has been wonderful. I’ve had a couple of scares. I forgot to lock my door or my daughter pressed the button by mistake, and they’ve been nothing but gracious and patient with me.

I had ADT before. They were a little expensive but they did a good job. I've got more sensors in my house than I've ever seen, so I'm pretty satisfied with them. They went through the whole house. The tech wasn't in there very long, about an hour and a half. He showed me where he had everything set and taught me how to use my phone app. I had to call them back out once because they put a doorbell in and it wasn't working. I also heard that the ADT sign is one of the things you put in front of your house. I was gonna call them back to see if I could get one. Overall, the system does exactly what it said it would do.

I've had ADT for three years. I live in a nice neighborhood where my four neighbors on every side of me are retired and are home 24 hours a day, so I stopped using it -- I haven't used it in almost 12 months. When I reached out to them to come out, the guy I dealt with was super nice. They came out one day last week and checked everything over. I'm going to start using it this week again because my daughter is back home for a few months.

Everything is fine with our ADT. It’s just one of the sensors is coming off already. Then another thing is that my husband was told that he would get a soft inquiry put on his credit report, but they actually did a hard inquiry. The person that we spoke with initially, who set up the appointment, told us that it was gonna be a soft inquiry, and I believe she checked. ‘Cause my husband works a lot with his credit and he does sell tradeline, and it’s very important for him to not have extra inquiries on his credit. He was not happy about that at all and feels that we made a mistake by going with ADT. So, he’s been trying to reach somebody in the corporate office. But the installation went very well and they were very professional. The equipment is good too.

I was very frazzled at the time because our home was attempted to be broken into the day before. The representative calmed my nerves and was very reassuring that he would help me out and make sure I was safe. It was an excellent experience especially because I was emotional. The installer walked us through everything so we were comfortable using our app and we understood how our devices worked. We got the doorbell camera, three or four glass break, and door sensors on all the doors on the bottom floor, garage included. We got a pretty good deal. It’s worth it. If there’s one thing to spend money on, it’s that.

We had ADT for years where we used to live over in Garland. Over here, it has been about two weeks. The system is easy to work. You got the upgraded computerized panel. I like that. Just about everything about it is nice. We got window sensors and some glass breakage. We also got door sensors plus the doorbell. When the system rings, it just calls you and then you see who’s at the door and I talk to them and stuff. At the other house, we had cameras and stuff around the house. Here, we got the glass breakage in most of the windows on the backside of the house where it automatically sets it off. If somebody bumps the window, tries to break it, or if they open it up, it sets the alarm off. I like that part of it. We didn’t have it before.

We purchased a security system for our kids. We wanted to be able to monitor them and see they're doing. At the same time, we wanted to protect our home. I received an ad from ADT and I called them. Then, a technician came in, talked to me about the options, and went over the cost. After that, they installed the equipment for me and it was pretty easy. So far, the system has been working as expected.

ADT has been for a long time in the industry. Their rep was great. He explained everything to us and once he installed the pad and everything, he told us how to navigate it. So, I was happy with that. It took him a little while because it was a brand-new home. He had some issues with his own system. Other than that, there were no major issues. I have an app so I can just lock down the house or if we’re away, we can do it from there. We can also watch it from our app if something’s going wrong in the house.

There were a couple of times, ADT didn’t have the manpower if something happens as far as the police department. I depend on mostly my neighbors if that alarm ever goes off. They got three different contacts. One of my contacts is right there in Beaver Dam and they will call him first, then me, and then my husband. We’ve had them go over there and check it when the alarm went off.

So far, everything is going good with ADT other than a couple of times I've almost set the alarm off. I do forget to cut it off in the morning and almost reach for the door handle. The initial sign up and purchase of my system was good. The installer was very nice. The guy did a really good job and he was extremely nice. He worked with me on what I could afford and what I could do. I didn't get what I wanted, but I couldn't afford it. I got motion sensors in the house and the door sensors, so everything is good that way. I like the peace of mind that the system gives me when I go to bed at night because I live by myself. It gives me peace of mind knowing that I don't have to worry about if somebody decides to come in. It would at least set the alarm off first.

The sign-up process with the representatives went well and they came to the house. They installed while they were here the first time they came. We've had the system for two weeks now and it's all nice.

I had ADT a long time ago and I decided I wanna go back to them. The rep I talked to knew what he was talking about. I was satisfied so I went on and got it. I thought the price was gonna be a little cheaper but it wasn't. I was satisfied with the way it was installed though. The installer installed the wireless and whatever needed to be done so he did it very well. It was done in a couple of hours.

Some time long ago, I was robbed. I never want to go through that again. I've had ADT for years and I'm very happy with them. Since getting them, I haven't had any problems. The system is foolproof and with it, I feel safer. ADT has been very reliable and I appreciate their service.

The people I talked to over the phone were professional and nice. The only thing that I didn't like too much is first off, they called me but then they were asking for my name, date of birth, Social Security number and credit card. That's usually not how I'm used to things working, but they were professional enough that I felt like I could give it to them. One person did the installation and he did a great job. He was really trying to help us get the most for our money and he explained everything really well. He went through how to use things and he talked about the different options of what we could get. He was very friendly. So far, I like the system a lot. The only thing I don't like is we have the newer model of the actual little home base and the chimes either talks or it plays like a song. I would rather it be like the old chime where it's like a small alert. But overall, I'm satisfied with my experience. It was quick and easy.

I called ADT and made an appointment. The sales rep was fair. I have the older model panel and they said they were gonna upgrade it as soon as they get the new ones. They said they'd have it by the 11th, but they said they'd be trained up on it in a week or so. They said that they'd be back out by the end of the month to install it. I'm not too happy with that but the system does the job that I need to do.

There was very little as far as price was concerned, but there was a promotional with ADT and I have a history. We were with ADT prior to moving to this new location a couple of years ago and we felt ADT was more economical in their monthly subscription. They tried to set up a meeting initially but we were unavailable. The next available meeting for the technician to come out and have a discussion with us was about three weeks away. So, it was quite a long time between the initial inquiry and actually having the technician here to discuss the options. But when he came out, he ran through some stuff and we thought that was a reasonable option over and above what we were using at the present time.

I had had ADT many years ago and I liked the system. I didn’t want a really expensive system and anything that was gonna be hard to use. I got ADT again and their customer service has been very good, so far. The boy that came out was very nice, really good, and knew what he was talking about. The installer could have been better but he was fine. One reason that I did have the system installed was I was planning a trip out-of-state, and I knew I was gonna be gone for several weeks, which I'm still gone. The first night scared the crap out of me because I was sound asleep at 2:00 AM and the alarm went off. And so, they called me and it was okay but I couldn’t go back to sleep. Then, I turned it off. They told me how to disarm it.

Some other companies wanted a higher credit score than what I had but ADT approved me for what I needed. Also, ADT was the biggest and the best in the industry. Their rep was open and honest and he listened to me ‘cause I had a lot of concerns. I asked like 2,000 questions and he was very patient. He explained everything a few thousand times. He was upfront with me. But things didn’t go exactly the way I thought they would.

ADT is well-known and at the time I chose them, they had a special. You can get service through your cable but other companies don't have the connection with the police or whatever's needed, whereas ADT is nationwide. That's the reason I went with them. But I wish I didn't get the system, to begin with. ADT was not clear that I was stuck paying for three years. As soon as I'm up, I'm done because I never used the system. Also, their customer service kinda sucks. They could improve on the attitude. If you call in and you have some questions, it's like you're bothering them. I've gotten that a few times. They could be friendlier.

It's safe to have ADT and I've been really happy so far. It was a two-day installation, but it was good. The manager had to come out the next day and fixed everything. The service from the manager was really great. Then one thing was not set up right and they fixed it over the phone. Everybody was nice and everything got resolved.

I had them for three to four years and when the alarm went off a few times, they called me right away. It's been okay.

ADT is everywhere. The prior owners of the house had them before too. I don’t have to set the alarm by hand and I like that. Installation went very well. However, I’m not too happy with the fact that they portray it as a certain way, and when they get here, it’s something totally different. What they’re advertising is if you have a landline, which they don’t specify, so when the guy comes here and then tallies everything up, now he’s talking Wi-Fi. It threw me for a loop when the guy came here and gave me a totally different price. It's not his fault though but I wasn’t too happy about that.

I moved to a new home so we switched over the alarm system that was here. That was easy. I didn’t have to do anything. The technician from ADT did the work. It took him about two hours and I was satisfied with that. One of the main reasons I chose ADT was the longevity of the company. It's also what I’m familiar with. I was with them for about three years some time ago. I would recommend the company to someone but I would try to give them a heads-up on the money that’s really needed at the time of installation. It ended up being a lot.

I had ADT 25 years ago then went with another company. I went back with them and so far, I like their price. Plus, anytime I need service, they are there. One time, I called about one of my sensors and their techs came out and fixed it. I'm satisfied with my package so far.

What the sales rep told me about ADT sounded good but when the guy got out here, it wasn’t that. I had to buy the cameras and some other stuff, and it cost me almost $2,000. The guy was already here, and he came from a long ways and I felt bad about it. He explained everything to me and I got it all done and put up. For the second time now, I had set the fire alarm off. I have a next-door neighbor who likes to come over here and get in my garage and carport. Where the cameras are set, I couldn’t even see if the neighbor has come to get to my backyard. So, I needed an alarm system. I sleep better at night now and everybody stays in the house after I tell them to.

I previously had the service so I went with Protect Your Home. Everything was great with the sales rep. I was looking for a monitoring service and they were able to find it. Then, the installer was prompt and followed up. He installed in a time that he mentioned.

ADT is an established company. The people that first had the house had ADT, so their stuff was already in the house and I figured that I'd be familiar with it. Their rep, Brett, was a really nice guy. He explained stuff and was very thorough. I like the system and its features. I had a very good experience and I was satisfied with ADT.

I have a disabled son and ADT popped up on my phone as I was going through my Gmail. So, I read all the fine print. Then, the survey came up, for the fill out application and I started filling it out. I didn’t know if I finished it but the next day, someone called me and we talked over the phone. We set up an appointment and the man came out. He was very nice, courteous and professional with what he did. He told me everything that he was doing. Every time he found a loop, he called his boss and talked to his boss and the boss talked to him. Then he went back to work. He did everything right. He told me that if I needed him, I should not hesitate to call him and he would come out. Before I go to bed, I set the alarm. Then, I have back door and front door protection. Then he got something up over the door and going in upstairs. So, I feel better.

The guy who came and put them in the system did a good job. He did more than I thought any human being could do in this house. But I was pleased with it. I'm also pleased with the price and the contract. I know it's gonna run out before long, in about another year, and I have to re-up it and it's gonna cost me more. But still, I like that I have alarms on the doors and the windows. There’s one over the other door that’ll give you a heart attack if it goes off.

I moved from the country into the city and when I lived in an apartment, I figured there was somebody there next door who would hear me. But I bought a house and now I live alone and work alone. I could disappear and be gone for months before anybody would I wonder where I am. I have people that I check on just to make sure that they’re safe, but I don’t know that they'd reciprocate the same way. For peace of mind, I thought I'd better look into getting an alarm system.

I have a big house so I wanted to make sure that all the doors were alarmed and I got ADT as I had used them in the past. It lowered my insurance. I have cameras and the outside alarm system that lights up. Everything is monitored. I’m happy with it overall.

I don’t have that much experience because I have it only for a couple of weeks and I’m still trying to find a way I can put in if I’m walking out. And today, I’m still worried that if I put the code and then next day, I feel that the alarm would start if I walk to the bathroom because I turned it on. But the man said, “No, no, no. Just go ahead. And really, you have security that if somebody else can break in, then you can hear it also. The alarm system will go on.” But other than that, so far, I’m happy.

My husband and I had been talking about getting an alarm system for safety purposes. So, we just decided we’d go ahead and give ADT a try. I liked some of the offers that ADT gave, and the things that they provided for your home. One thing I like about the system is that when you open the door to come out, you got that little buzzer sound that lets me know that’s not open because I don't know if my husband and I forgot it for this house. My husband called one time about the battery and they were able to resolve the issue. I like ADT.

My husband passed away and I’m 73 years old and I’m raising a four-year-old. I live at the capital of Oregon, and all of this rioting that’s going on has me concerned. Everything's working fine with our ADT system. The reps of ADT were all right. He set me up pretty good for the time. Since then, I’ve added the Ring cameras onto everything else that I’ve got going. With the Ring camera, I can see people coming up on the back porch and coming in my back yard.

We had to go back and forth with the manager during the purchase because we were on a bad line. It was a little bit of a pain in the neck but it all worked out in the end. The installation was seamless so we were good to go. They kind of put an onus on the installer to show me what made sense for our home. He was great, very thorough, responsible, respectful and personable. Since having my ADT system installed, I like the peace of mind the most. It’s a big thing and everything is good.

I like ADT very much. However, I'm pretty upset because I ordered certain things over the phone with the ADT salesperson and when this installer came, he upsold a bunch of stuff to my wife. My wife cannot make certain decisions as she's on medication. What she signed up for, we neither needed it nor want it. While the installer was there, he never called me to get my authorization granted. He was talking to my wife. The salesperson also did not call me at any moment during the installation. I'm very upset about it as well. I've been intending to call ADT to complain about this. Unfortunately, I work very long hours.and I'm the only working person of a family of five. I've made the call before and I just haven't had time. Overall, I’m very dissatisfied. If they've done something for me that I do not want, that makes me very upset. Plus, the keypad is so loud. When I leave in the morning at five, it wakes everybody up.

The sales rep was nice. But at that time, I was trying to get back to work and I already had ADT before so I knew how it would work, but the rep talked a little bit more than what I expected somebody to come in the house to do. But he did a great job. He explained everything to me and then he finally went in and did what he had to do. Overall, it was great. But now, I need somebody else to come out because my window one is not activated 'cause when I open my kitchen window, it doesn't chime or make any noise.

We’re in a rental home, but when we move, we can take ADT with us. We also like the 24-hour monitoring, not just having one side or one place that’s monitoring it. There’s more than one location. It was a really easy process. I’m glad that I could get it. The installation went fairly well. The installer came in. It seemed like he was fairly newer, though, but he did the job. Everything is good right now. I haven’t really used it or no one has broken in. So, everything is good. The only thing, the positioning of the back camera is not exactly where I wanted. I tried to move it with my hand, but the way that it’s mounted up there, it’s just not the best angle. The night vision isn’t really catching anything.

Some magazine was sent to my house and I saw ADT on it. Then, I saw all of the houses that had the ADT sign on the front yard. I connected with ADT and their sales reps were good. Then, I received a phone call, but I didn’t know where they were calling from. Maybe they were a third-party company. Then I got transferred to ADT's guy.

The ADT rep was great and really nice when I signed up. They scheduled for the installation and it went seamlessly. I have the old-fashioned model and the keypad is really big. I'm getting used to it now but when I'm watching TV, it's distracting in the background. I wish I could have a smaller, like the Honeywell model by Honeywell that I had in my old house that was much smaller. Other than that, our whole experience with ADT was excellent. The system gives me peace of mind and I feel more secure here.

I sold my house but had signed a 3-year deal with ADT. When I asked them could I stop, I had to pay $500. I’m supposed to get that back when I redid it with them. When I first called them, the sales rep gave me this great deal with this whole box but I wound up spending another $500 or $600 trying to get sensors in my house. I still don’t have all my windows done like I was wanting. With me having a $500 credit, I should’ve gotten every window and door in the house on the system. So, it was way more expensive. I wanted something to protect my house, but it cost me way more than I thought it was gonna cost me. If I would’ve done it right, I would’ve just paid for myself and got all my windows done.

Our system is pretty nice. It was just that the person tried to sell me a more modern one instead of the deal I had in the newspaper. But he was pretty good. He knew a lot about it.

A family member had ADT 28 years ago and when I called the company, I got three different prices every time I was on the phone with somebody. They sucked and I never received any stickers or yard signs as well, but the installer was good. He was knowledgeable and he showed me how to use everything. It works good even though sometimes it won’t let me arm my security system from my phone. I just get out of the app then I go back to it and it works. I have a wife and our three kids and I need protection. If somebody comes to my house, we’ll see how it works.

ADT was the one we had before years ago in our older house. The sales experience was great and installation went very well. The tech was very efficient once he started doing it.

I needed security because we had trouble with people breaking in our home. I called ADT then because their name was probably the biggest. I saw an advertisement in the paper, something about for a basic price, you would get the system. So, I called them first and the lady in the line gave me a super deal, so I took it. However, I was very unhappy with them. They sent a subcontractor who would not honor the deal that I was given over the phone. I did not have anything in writing. They just talked in kind of a double talk. And the way they presented the deal, it was not straightforward at all. So, I initially put in a lot of sensors on each window in the house. Then when I was talking to some friends, they said, “No, you really do not need that much.”

We were just looking for a company that could use our current built-in system. And ADT is the one that matched up and so it just worked out. The ADT sales rep was helpful and just gave us what we needed. Installation went great. The installer just had to install a few things 'cause I said our home was a new build and a security system installed. But it went fairly smoothly. It's great and it has been really easy to use especially with the phone. We almost only use it.

The installation guy was really good. He installed two places of ours. The service is good as well and we've had no issues. With their reliability and name, we knew that the system was in place to do what we needed it to do. I like also the access for the ADT Go where you can track with phones.

The installation was fine. The sales representative and one other person did it the same day I purchased the system. It took them three hours all in all. I like the ADT being active and monitored.

We have another brand in California and we weren't really happy with it. ADT is the industry standard so we went with it. The installers, Kendrick and Anthony, were both very professional and did a fantastic job. I could not have asked for nicer guys. Initially, we were not going to be able to get our daughter's alarm system installed that day. They had to wait until this next month or so. They made a phone call with the supervisor then they went to my daughter's house and were there for another four hours. Their attitude was great.

The ADT salesperson promised some stuff that didn’t deliver. I was told on the phone that they were gonna use the existing equipment we had in the house and when the installer came, he didn’t use any of the equipment. He put all new stuff in so, that was $1,200 worth that I had to pay for that I wasn’t really prepared for. Now, I have two sets of sensors on all my windows and all my doors because all the old stuff are still there.

There was ADT here before we moved in. We called up because we really needed it to keep our grandson from falling because we have a pool in the back. I was putting alarms on the doors so we'd know when he went in and out. Our grandson is getting older now that we kind of watch him. But we don't set the system often because we don't have a lot of problems here compared to some areas. My husband's been turning it on but we don't do that a lot. He has trouble getting the thing to work right. It's just one more too many things.

I moved into a house that already had ADT. There was a panel and behind it is a big hole. So I thought I would keep the hole and the panel. I didn't want to take the panel down and have to put a picture over the hole because I rent this house. I'm not gonna fix the hole. The sales guys came out to my house to talk to me and they were younger than myself and kind of green. One guy really knew a lot but the other guy didn’t know a whole lot. However, when I had initially called and said I wanted ADT, they said they would get somebody out here the next day and I was pleased with that.

The representative was nice. However, she was very misleading. The initial contact was over the phone. I called and said I was interested. She set up an appointment for me and I had asked her what the appointment would entail. She said a representative was gonna come out and explain the options and what would be best suited for our home. She couldn't give me any pricing, which I understood all depends on the system you get so that was kind of post-decision. But I had specifically asked her whether I would need to have a decision that day or if we could sit and think about it. She said that the rep would come out, do the estimate and give us the numbers, and then they will set up a second appointment to come out for installation after we decide to move forward.

The installation of my ADT system went well. I didn't have internet at the time so I only had the doorbell put in the other day. Plus, I had some windows replaced and ADT's tech came and put the glass breakage stuff back on. The doorbell has been a nice feature that I can bring up on my phone. However, I have a strange message showing up in my email stating that my camera is at the low end of its battery. I don't understand why that is the case as the camera is powered by electricity. Other than this issue, going with ADT has been a good experience.

I'm a returning ADT customer. I did a lot of research online and selected everything for myself prior to a technician arriving. They should offer more than one option for an exterior home camera. However, the installation was very simple and went smoothly. It was done and explained rather well.

ADT has a clause in their contract that allows them to increase the price of service randomly. It says that if I don't agree with the increase, I could give them a call. Every time I've done that, they've eliminated the increase. Still, it's annoying that they have that clause. There was a time when I didn't catch that and I couldn't get my rate back to where it originally was. If people don't catch it, they end up paying more for a contract that they thought was a fixed price. At this point, I think their service is fine and their security system works. But there could be a point when I decided not to go with ADT in the future.

I wanted a loud, audible alarm. It takes 7 to 30 minutes for the police to get there so I knew that a silent alarm is a waste of money and most alarm companies are silent. I have ADT and it's a good system. I got a system that I can tweak but the stuff I wanted was more expensive than what I wanted to pay. They showed me a $4,000 system and then it was 50 bucks a month. I was originally told that it was gonna be 39 a month. It was almost as high as I was expecting.

I'm a first-time homebuyer. My dad happened to pass when the ADT specialist sat here while I went to the hospital to go say goodbye to my dad. And he was here when I got back and he stayed and he talked to me. He didn't pressure me or anything. He was very professional. And so, I appreciate him. ADT was great as well because I was supposed to close on March 30th, but due to COVID I had to keep calling and rescheduling and they were really great with that. They have definitely been awesome.

I had a system before, which I wasn't happy with, and I decided to switch to ADT. The rep from Protect Your Home came into my home and explained everything, then hooked the system up. He was here for about two hours. Protect Your Home will come and change my batteries when need be at no charge. That's what I like. Their customer service is better than the one I had.

The young man who installed my ADT system was very helpful in making me aware of the different products and stuff that ADT has. I like having the remote and being able to arm and disarm from my cellphone.

I liked ADT's reputation. They came out, did what they said they would do and it worked well. The installation took two and a half hours. All together, we had to go through a lot of stuff. But everything went well, as I expected.

ADT is a well-known company. I got it because of a mailer I got in a value pack. Their rep over the phone was good and very professional. Then the installer did a great job. I wish the camera records longer and that it alerts me a lot sooner than it does when there's somebody at my door. Other than that, the experience has been good, so far.

I heard of ADT before and Protect Your Home was the one that came out and installed it. The sales representative was good. The installers came out one day. Then one of the sensors fell off so they came out and fixed it. I like the peace of mind since having the system.

ADT was the first provider I saw and it had a pretty high rating, so I went with it. The very first person I talked to in customer service when they were setting up the thing told me everything I needed to know. I said I just wanted the basics and she said they have a promotion where there's a free setup and installation if you just get the very basic. I also wanted it for the home insurance discount and she answered, “Okay. Well, if that’s all you’ll get, it won’t cost you anything out-of-pocket, just the whatever, setup, or installation, or whatever service call, whatever fee it was.” It was 89 bucks or something like that. I had no issue with that. But then when we get to the service part, that’s where it went downhill really quickly.

I used to have ADT back prior to this house and the package back then was good so when I switched back to ADT, I got a starter. But once I was with the company, the service was not up to what you’re supposed to have. Other than that, the sales rep was more than what I was expecting. I was expecting a nice person, but he was more than that. He was all kind, he explained to me details and he helped out in so many ways. The installer did a great job as well.

The rep was great during the purchase and it was easy. Then, the installer did the installation on the same day. What I like about the system is security. It secures my home. And when I set the alarm, I do it from my phone. It’s a great system and it works fine.

I've very dissatisfied with ADT. I went with them after they falsely advertised that they had a deal for $27.99 a month. But then, when they came out, they told me that they couldn't give me that. Instead, they had to give me something else. Their techs were at my place for six hours installing the system. The day after they left, one of the things they installed fell off the door. So, I had no service. Plus, they were supposed to give me one of the remote setters but they never did. They were also supposed to give me a yard sign and they never gave that as well. I had a security system before and it was a whole lot better than what I got with ADT.

I have ADT for intimidation and eye witness. I like the fact that there is security to a degree.

The rep of ADT was good. She repeated herself a lot. It wasn't bad. For me, knowing pretty much what I was getting into, was overkill. I didn't need all the rundown through stuff 'cause I already knew everything she was telling me. I’ve known about ADT since I was younger. But she was fine. I could tell she was reading from something though. Her knowledge was mostly about the process, more than anything. The installation team did a great job. They were very professional. I've had some issues with things being disconnecting. One of the things that I would like to be better would be the access to manage my devices. In the app, it doesn't work. I click on the “manage devices” button, and it just closes immediately. I can't use that function of the app. But I'm very satisfied with the system that we got.

I had my payments lowered some months ago and I keep them for the convenience. I don't feel like going through another contract and hearing another person's sales pitch. It's cheaper than the other services and it's a well-known name as well. Sometimes though, I have to turn off the sound on the unit because it beeps throughout the entire night. My best friend also has a more upgraded wall mount and I wanted to upgrade mine because it's ugly. They were going to charge me too much and that was silly, so we just kept the ugly white one.

The sales part was not good. I spent a lot of time on the call, initially, with two different people. The first one was from when I called the 800 number and they pitched me a bunch of stuff. Then they talked to their manager and the manager came in with a special deal just for me. It’s frustrating that I spent so much time on the phone with them and then when the installer came out here, he had no idea what that conversation was. So it didn’t matter because there was no communication between the technician and the salesperson. It was all out the window. I was moving so I had a lot of other stuff going on and I couldn’t find the piece of paper I had taken the notes with during my initial sales call. So it wasn’t what I expected at all. But I’m sure that happens all the time because it seems like it was pretty routine from the way the guy was talking about it.

I had Sprint before and it was too expensive and they weren't giving me any service. I switched to ADT and it's going along so far except for one thing. I didn't get any agreement. I called to send the first page of the agreement to get the Visa card but I didn't get agreement. Everything was on a tablet. But the installation went all right. It didn't take long. The installer had his mask on. He left me all the paperwork. I don't have to go through these changes to get it. You only have 30 days from the day you get it to turn it in. The package is all right but when I first applied for it, they didn't tell me I had to pay first month and last month. I wasn't informed of that until he got there. I know I had to pay the $100 for the system but two days later, they took it out of my checking account. I thought I had an agreement that they're just gonna bill me. But I took care of that.

I used to have Brinks and heard about ADT. They were offering some program packaging. They’re annoying because they constantly call me. I owe them money and I understand, but it goes through automated and it calls me all the time. The system is okay, but I’m not happy right now because I have a couple of windows that have to be repaired.

We were very happy with ADT's service. Any installer who came to our home has been very clean and respectful. During the pandemic, they have taken the precautions necessary. However, compared to some of the other companies in terms of product, they could be a little bit more updated in terms of their panels, options, and the camera. When we wanted to do the upgrade, it took us about four calls to get our order done and to have somebody come in and install. We had three different quotes done and by three different people and every time we had to start over again. There was a lack of communication but you also have to take into consideration the pandemic and everybody working at home. Everything else was perfect.

From the standpoint of my dealing with ADT, through advertising, television, internet, the whole bit, they're pretty good at marketing themselves. The initial sales experience seemed fine. When I talked to the salesman on the telephone, we talked about the system, a price, everything got set up. They were responsive. I asked for the system the next day and they gave me a very early date for install, which was the next day. So, the initial interaction with ADT on the phone in getting a time set up and everything worked well. The problems really started the next day with the installation.