ADT Reviews

I heard about ADT from my mother who has had their service since I was growing up. I went with them as well and the salesperson I worked with knew what he was talking about. The installer who came thereafter did what he was supposed to do. So far, the system I got has been good. It has done its job.

I had a security system prior. I got something in the mail with ADT and I liked the features and it was newer than the system that I had. So, I decided to switch. The sales rep was knowledgeable and he pointed me in the right direction. We decided to choose the system that works well for me. Right now, everything is well.

I had ADT and I was going to get rid of it, but the sales rep talked me into it over the phone. He was very knowledgeable, knew what he was talking about and told me exactly what I was going to be getting. A very nice guy did the installation. He went around and checked everything. He also gave me few extra batteries just in case -- the batteries are expensive to buy. I like the system and it does a nice job. I like the doorbell cameras. I like to be able to see who is out there and scare the heck out of somebody when I can get to talk to them. I also use the smartphone app. Overall, ADT is working out fine. I wish it was a little bit cheaper though. When you get retired and you don't have the money, you have to save anything.

I chose ADT because of name recognition and when I reached out to get the service, they came out the next day. The technician was a nice guy but he was not knowledgeable. He couldn't answer questions. The system is good but I wish it was more compatible with other things like smart home technology. There are only a few doorbell ringers it’s compatible with.

My home has been in this neighborhood for close to 100 years. I was literally born in this home. I'll be 66 this year. We could be with our doors open. And just within the past, maybe a bit before I put the system on, like, two weeks prior to that, we saw a lot of activity going on from 12:15 to about 2:30 in the morning. And of course, we would go out. The next door neighbors would go out. The front door neighbors would go out, just to let them know that we're watching them. But the thing is that I told my husband, "We go outside, we don't know they're gonna have a gun, they're gonna shoot us."

I’ve had ADT for years. I’ve had a couple issues and they have taken care of them. The sensor was not working properly and they came out and replaced the battery. Just the other day, we added the camera to the system and the gentleman came out and did a nice job getting the camera installed and set up for us. The only thing I wish is they have a newer model of the control panel and the newer camera works off of Wi-Fi instead of off of RF signals, and I’d like to get that free. But other than that, everything seems to be fine. All of the sensors are wireless so they don’t have to run wires or do anything. The actual system itself is pretty easy to arm and disarm.

The installation went great. The gentleman by the name of Omar was a really good guy. The sales representatives I talked to when I first called told me that I would be able to get cameras and with everything that I wanted for the whole house for 850 bucks. When the tech came in, he said that was gonna be about three grand. I said that that was not what I was told. All I have is the control box itself and seven window breaks for if the window opens. I was lied to and didn’t get what I was told that I was going to get for 850 bucks. They need to do what they say they’re going to do, instead of lying about it. I needed a doorbell and cameras placed around the house. Also, not all the windows are secured with the ADT system. Other than that, the ADT stuff that I got works.

I gave ADT a call and they sent their sales rep. He took a look at my house and most of their system was already there. So, he just put in new sensors in the doors and reactivated the alarm. The system is expensive but so far, it's working fine.

The previous owner of the home that I own now had ADT and a few of my family members have ADT and suggested it. So I looked into it and ended up getting their system. When I was working with the guy who came to install it, he was able to work with me on what I wanted and it didn't seem to be a big issue in any way. He was really making sure that the things I wanted and what he thought as far as protection-wise is what would work best for the situation for the house. He did what he needed to do and I was able to focus on my work.

The ADT rep I spoke with on the phone was pleasant, easy to deal with, and she gave us all the information we needed. My daughter has one. And I’m used to being a contractor, and so I’m used to seeing ADT throughout. When the guy came, he explained it to us too, what was that quote again. The only thing we didn't get was a sign for our yard. He forgot to leave one but he left us the stickers. He went through the system and showed us how it all worked. He explained to us what we needed to know, what we could use, what we couldn't. We have a big dog, so he recommended no motion detectors.

I didn’t like the customer service. I was fooled into being with ADT for three years. I paid the three years because I didn’t wanna get sued for that bullcrap that they did to me. When I got the coupon in the mail for this service for 27.99 and I got my first bill which was 100 and something dollars, I wound up paying almost $60 a month for three years. They told me I didn’t do that. Even the technician that came to my house told me that it was what I would be getting and that I would be paying 27.99 a month. I still didn’t get my $100 gift card. They are deceptive.

ADT's sales rep was great. And then, the tech was able to install the system the same day. Everything went great. The system gives us protection and peace of mind.

My mom is with the company. After going through everything I just went through and with the money that I spent, I wish I wouldn’t have gone with ADT because I feel like customer service is everything, and I don’t feel like I made the best choice for myself. The sales representative explained everything. It was just more of the installation where I had problems with and people were not showing up for the appointment. They kept on rescheduling it out and they canceled on me three times. The whole package deal could have been improved. I felt like it was a laugh from the beginning because I moved into my home when I received through the mail saying I could get $800 package deal, and when ADT came out, it came up to $1,900. It was like a fraudulent advertisement.

Hopefully, my dogs will be safe. The reason I wanted the system and this all started was for the fire. The call goes on right to the police station and having the animals, I want them saved. That’s my number one priority. It’s always been something nagging me in the back of my mind. I tell all the neighbors to break the windows and that I don’t care what they would have to do but to get the animals out. That’s all I care about. As long as the dogs are out, I don’t care about the house. Everything else is replaceable. I initially filled out the questionnaire thing and I called the company then I set up the appointment. They came here and talked with the installer guy. But I asked them to hold on and I got the answers to my questions before we did anything.

I liked how ADT is a well known company and that they are widespread throughout the United States. Plus, their plan sounded like a good plan for money. Their plan got to be more expensive as their reps came over though. Still, the reps were both very professional. The experienced tech they sent was very helpful. I got lots of extra benefits such as being able to use their remote. ADT has provided excellent customer service thus far.

Previously, we had ADT and our house was already configured to their security system. I went with Spectrum but when they declined to provide service, we went back to ADT. I wasn't comfortable with some of the things that the sales rep whom I worked with was trying to get us to buy. He kept saying that we needed to replace certain things. That didn't make sense so I wasn't too pleased. Plus, when they installed our system, we could not hear the chime throughout the house when someone opened doors or windows. Someone had to try to come back and fix that. While the system is better than it was, it's still not programmed properly.

ADT promised so many things that they did not complete. When I talk to their reps on the phone, they explain things and promise this and that. When they send my order in to the guy who is gonna install my service, things were totally different. The tech came and he installed little things in my doors. But then he didn't have the right equipment. When I talked to him, I got a feeling that he didn't know much. He only does whatever his training was and only follows instructions. He did his best but he didn't have experience. Now, my doors are still making noise improperly so I need to call him back.

The installation all went good. The system does everything I need. The mobile app is awesome.

We have ADT at our other home and we got their service again. Their tech, Shawn, was wonderful.

At my previous residence, we had ADT. So, I went with Protect Your Home for our current house and their agents did an outstanding job. Their installers came, did what they were supposed to do, and talked to me about the best windows to place the system at. I had a wonderful experience with them.

I was searching for the best deal, and I figured ADT was the best. The gentleman that came was sweet. He was nice and friendly. He explained everything to me and he cleaned up his mess as well. He kept his distance and he wore a mask. I love Protect Your Home. It’s great. It makes me feel a lot safer. So, I’m happy now that they’re sleeping in their own room.

I had ADT at my previous location. This time, I got it again and the installation went okay although there were some programming and some delays in getting it set up. It’s just with compatibility or something in terms of the existing system in the home and the system that was being put in. It wasn’t from scratch kinda situation. It was just come in and dump all of ADT stuff in there. It was adapting it with other existing technology and elements.

I used ADT years ago and I just called them back. I love the service and it is good. For one thing, they respond when my alarms goes off, which is not always the case with others. They also call immediately. The cost was pretty fair. I feel great with ADT, overall.

I got the system of ADT because we’ve had a lot of attempts of break-ins in my neighbors’ houses. What was going on was that whenever they have the police come, they don’t wanna file a report. They won’t do it. So, I figured if I get the ADT system, then that’s gonna send an alert to the police station. They're gonna have to come out and they're gonna have to take a report. Everybody’s been great at ADT. The installation was nice. The gentleman was very nice, polite and very pleasant to talk to. He explained everything as he went through doing everything step-by-step. It was a really great experience.

With every little thing that happens, ADT contacts me right away and the police is here right away. Their reps work great with me. Right now, I’m not working and I talked to them about how I can stay with ADT. My contract was over this month and they gave me a good price. When the guy put in the system, he gave me a controller. I love it. I go to work early and my door in the house is on the side, not in the front. If anything happens, I know I can press the button. My son got ADT for his business and his house. He always kept it and me, “Don’t jump to another company because you know what you have.”

The installation was fine. However, we're not kinda happy about the service. They said one price in the advertising and they would give some stuff. After when the technician came, they said that if I wanted the stuff, it would be more money. It was completely different. They said something that never mentioned before, so we ended paying more. Then it was the next day before we move so we took everything too fast. But I'm gonna wait because I think it was too soon.

ADT sent someone to my house to talk to me. They showed me all of my options and installed everything. Since then, the best part has been when their team guesses that my alarm has gone off because of something I've done. They don't automatically call the police. For instance, when I put air conditioners in, I had to move one of their sensors. I set the alarm, went to bed and was fast asleep. I did not even hear it go off nor did I have my phone with me. They tried to call but they never sent the police for that. Plus, ADT's price has been reasonable at 52-something a month. They raised it one time and I called them. Then, the reps moved my price back down to where it was at on my original plan which was the same amount I've been paying for three years. I feel really secure in having ADT.

Our ADT system has been working pretty well. In the afternoon we take the dogs for a little ride around town. We have an RV and we used to take off for five days in the weekends. That’s one reason we wanted the ADT, so we could put the alarm on our house and be gone and not have to worry about it. If the alarm did go off, my neighbors would hear it and they had keys if it was a false alarm. We’ve got the wires connected to electricals to all the windows. If somebody opens one of the windows, the alarm goes off. If the back door gets opened, the alarm will go off. If somebody is walking up to the patio in the back, the alarm will go off ‘cause there’s an eye out in the front and there’s also one in the back.

Once I called Protect Your Home and let them know I was interested, they had some very knowledgeable people call me back and they answered all my questions. The functionality is fine and there were only a couple of things that I wasn't really pleased with. They came through the back wall to wire the camera in the back. It wasn't a very pretty job. However, we covered it up with some furniture and it was fine. I had an issue interacting with my device. I called the young man who did the installation and he talked me through it. I said, "Duh, I should have been able to figure that one out." We got it taken care of and haven't had a problem since.

ADT was inaccurate. It didn't say that it was the wireless service. That was what the technician was telling me that the price was based on a landline which wasn't the wireless service. But ADT has the quickest response time and I talked with the technician over the phone. Ackerman has one facility in Georgia and ADT has eight facilities in Georgia. There's no comparison with the customer service between these two companies. You can't even get a hold of Ackerman's customer service representative. It's pretty much impossible.

When I moved in, there was equipment from AT&T, and when I called, it automatically sent me to ADT. They took over the AT&T accounts and when a tech came, he said they couldn’t use any of the equipment that was already here. It was all wasted and I had to buy all new stuff. I feel like somehow they could use the cameras here and it’s frustrating. It’d be nice to use some mounted cameras that are already hardwired all through. Still, my salesman and the installer were great. Installation took a couple hours. The guy put in all the sensors (including the one for glass), the camera, the two-door key code thing and then two panels because I have one from my room. He went through everything with me as well.

The representatives were very informative and helpful. We had two different people for the installation. The manager came out the first time and I wasn’t in a position. My husband ended up being called into work, so we weren’t able to make the call with him there like they normally do. So, a different technician came out once we were able to make the decision a little bit later that day. My husband ended up being in the house during that. The technician did a fairly basic, like how to work the system. But because I wasn’t there and my husband wasn’t able to communicate, I called the manager in the area and asked if he could come out. We had an issue with one of the sensors. It was a little far from our modem. He came out and explained the whole system. He answered any questions we had so it was very well done. Then we want a sensor on our shop door. They're working on creating a solution for that.

Somebody sent me an email. It sounded like a good deal, so I called ADT. They set up an appointment and the sales rep was very nice, very patient and very helpful in explaining how to use stuff. I was happy with him. The system is doing everything that I needed it to do. I use the app more than I do the remote. It's just easier.

ADT has name recognition. I called them and they came and surveyed what I needed. I told them what I wanted and what I didn't want. I'm satisfied with their equipment.

I called them about something they had and they were helpful. It’s a little pricey, but I like the service. The installer did an awesome job. He explained to me everything. I’m happy. I’m safe.

When I signed up with ADT, their tech Steven came in and put stuff together quickly over four to five hours. I have 14 windows in my house and I knew ADT was switching their product. I got their carbon monoxide detectors, fire alarms and keypad doors. Steven had me download their app while he was here and walked me through everything. We looked at my bill so I was able to set up auto-debit for the payment. We also looked at all the features through the app. Doing all that was fairly easy and Steven was super helpful. So far, I like all the features. I like that there are multiple places to activate my alarm. I have a keypad on one side of my house and I have the brain of the system on the other side. Plus, I also have my phone.

The salesperson transferred me to a manager to give me some additional credits which was nice. The person who installed the system was a family friend that we haven’t seen in a long time. We probably spent more of his time than he was expecting. Ultimately, it all worked out pretty easily. It took a little bit longer than expected, but it still wasn’t bad. The system is good. My only complaint is the price. I got something in the mail two days after I installed that was a much better deal than what I’m paying. I have it on my to-do list to call in and figure out why I’m paying so much more than what was being advertised to me.

Previously, I went with a smaller security company and they upped and canceled everybody with them in January but didn't let us know anything. We went with a long-term company in ADT and the gentleman who installed our system was professional. He walked me through their system. However, I still haven't gotten my doorbell to work. Before ADT installed their system, my doorbell was working. The tech has been out a couple of times and he said we needed a transformer. If I had known that I needed that, I wouldn't have had things installed. Still, everything is working well with the system and I'm satisfied with ADT's customer service.

I've seen ADT on the internet plus my neighbor has it. The sales and customer service handled my questions well. Then the guy who installed it was nice and he did a good job.

I chose ADT based on their reputation in the marketplace and although there is definitely a handful of things that I wish the system did, at least it does what it's supposed to do. I also got a good education while the salesperson was here. Austin was the one who came to our house and he was great. I had a good experience over the phone as well. But they were a bit limited in what they could tell me and questions they could answer. I understand part of that is by design. Until someone gets to my house, they can't really know exactly what I'm gonna need. I've had a great experience but I have to imagine there's a way to get more information over the phone before the salesperson comes out to the house. That could have been helpful. I would have been more prepared.

I wanted a live stream on my phone with cameras or something I could access. When I'm not home, I make sure everything's safe. I called and I instantly explained to the first person why I was calling. I have a creepy neighbor and he’s been talked to about stalking. I need more security. The guy said that they had an $850 promotion going on. I tried to get it done as quickly as possible. The day they had available wasn't working so he put me on the phone with a manager, and the manager was great. I told him my situation that I was mostly interested in cameras and he said that he'd put a credit on my account for equipment for $1100. However, when the tech came out on a Saturday, he went over the $850 promotion, which I figured may not include cameras. He also said that the credit doesn't even include any camera kind of purchase.

The ADT sales rep was excellent. He explained everything and was very helpful. The installation was great. The installer was very awesome and I will recommend him to anybody. It's just me and Kelvin here. The neighborhood that we stay in is not all that bad, but it's not all that great either. We sleep better at night knowing that if somebody tries to come in that the alarm would go off and send help in case we can't make it to our phone in time. I was told my cousins about ADT and they're gonna sign up.

My sister had ADT. I have it too and it's probably been two years. The installation was good and there were no issues. I like the security. I like the fact that if anything happens, I get a phone call telling me something. It’s showing up something and it could tell me exactly where. I really like the phone app too. It's pretty easy to use. The system is fine but it's not activated. I have renovations being done and I had water damage. Until that is finished, they’re not gonna reach out back to ADT and have them come back in.

Below is the complaint I put in to ADT: There has been dishonesty and horrible customer service since the start of having your service. The initial technician misstated the capabilities of the cameras that were installed which were a big factor in me signing with you guys. He came on many occasions; a few times that weren’t registered with the company because he told me to text him personally if I had any issues which I learned after was against company policy.

ADT came to the house and their sales rep was great. The installation guy was really efficient. I was very pleased with the customer service that the installer had. I like the cameras in my system and the app is convenient. Everything is good.

My ADT system's still not working correctly. The installation was all right. It was pretty quick and the guy who did it did a pretty good job. He went over everything with me, too. I'm not very happy though that when my alarm would set off, I won't get a call from anybody. My house is not safer than it was when I had SimpliSafe. I just got ADT within the last month. I called them and they said they were gonna call me back, and they never called me back. The customer service isn't good enough to be able to follow up with me. It's unacceptable. I'm not satisfied with it. My home is not secure and I'm paying $59 a month, and I paid $700 out of pocket. It's a lot of money.

I had a good experience with the sales rep of ADT. My experience with the contractors was pleasant as well. So far, so good. We had a little situation with the doorbell camera though. They came right out when I was available and fixed that with no problem. It's been good since then. They're professional, attentive and have great service.

I found ADT on the mail flyer that went out and when I spoke with their rep, she said they were part of ADT South, which was why there was a difference in pricing. She said they were giving $1,800 in free credits and that we got the USAA discount which was 10%. They gave us 10% off of the products but not 10% off of the monthly bill like ADT directly does. So, it’s only $5 a month. It’s still $180 the life of our contract. We were supposed to be spending $1,000 in putting the equipment in with regular ADT and it would’ve been the exact same price if we would’ve kept it with ADT direct. We had actually set up to go directly with them and they were supposed to come out last week. I wouldn’t recommend the person I spoke with again because a lot of stuff was very deceiving after I had time to think about it. Once our 36-month contract is done, I’m gonna call ADT directly and just work through them.

I got a thing in the mail from Protect Your Home for my father and I pursued that for myself. I found it to be okay but the customer service experience was awful. The girl hollered at me on the phone. She was talking over me and wasn't trying to hear what I had to say. She wouldn’t let me vent. The offer did say a free camera. However, when they came out, it wasn't a free camera after all and I had to pay $299. They gave me a credit for that but I ended up having to pay $84 for the camera. Overall, the cost is very okay. It’s 53.99 a month so you can't beat that. I have Vivint and my neighbor told me her car has been broken in five times so, I feel good about the decision I made.

My friend who lives in the same complex used a similar system and said she liked it. So, I looked for different options because she had Ring and I’ve seen a lot of stuff about Ring getting hacked and whatnot. I didn’t want to do that. When we lived back in Maine, I know my family and our neighbors used ADT. So, based on the research I did, it was the best option. The salesperson was really nice. He got me the best deal that he could, was really helpful installing it, made sure I understood how to use it, what was going on, and what it was doing. The system is very user-friendly and has a nice GUI interface.

The ADT sales rep was very knowledgeable and very helpful. It was pretty easy and concise and he answered all of my questions. It was a really brief, but informative phone call. The installation was a little bit rocky. When the tech got there, he laid out all the devices that came with the package. They were having a special of some sort. And then, he went the first time to tell me which ones he recommends that I do not use in my home and how he thinks that they're not really worth it. And I felt like I didn’t really have a choice. By the end, I was very confused and we weren’t seeing eye to eye on some things.

I was unhappy when I called and talked to the representative because he was telling me things that the technician said as untrue and that they have to charge me. So I talked to the technician about that and he said there was nothing he could do about it and the representative had misspoke. I was a little perturbed on that. But the technician was great. Great customer service from the technician’s standpoint. He explained everything that even I could understand. I had the system for the last 15 years in California before moving to Washington State. It was easy to operate and there was quick response if anything happened. Functionality was nice so I did it again when I moved. There was no reason to go anywhere else because I was familiar with the system and the service.

The rep from Protect Your Home with whom I worked with was professional. The installer I had was great and he explained everything to me. So far, I like how with my system, I don't have to go up and down the stairs to change the temperature for my air conditioning. I do everything from my phone. Currently, I'm trying to get a hold of Protect Your Home so I can get my doorbell squared away.

ADT sounded like they had good local people. It's just that I haven't been happy with some of the services. We're still having a problem with one of our alarms. They came out a couple of times to look at it and they never really fixed the problem. I haven't had the chance to follow up with them on it. It was just kind of a problem. Then, it's gonna cost us for them to come out and fix something that they didn't do correctly in the first place and it's still not right. That kinda makes me mad when people do that. But the overall performance of the system has been pretty good.

I saw an ad and I liked the special that ADT had. The salesperson that sold the system was great, very helpful and down to earth. I enjoyed talking to him. The installer was really good too. We ended up knowing a few people so that was really nice. I wish the cameras were cheaper so I could have gotten another camera. But so far, I'm happy with it. The one camera that I have is pretty good. I check it often.

I'm having some issues with my ADT system. The motion detector alert is not activating on my phone from the cameras. I need to get between to get some stuff resolved. Other than that, it's okay. My biggest complaint is not with them but with myself. I made a decision without doing further research for myself. Now, I'm in a 36-month contract. I was quoted one price and I had been paying another monthly price. But I don't want them to come and see me. Their best solution is to come and see me after 36 months and take the stuff out.

ADT is well known and they got their services. The appointment was made the week before. The tech came out and he was only there for an hour and a half. He was clever with explaining everything and making sure I understood everything with the alarm parts. He was very knowledgeable. I like the system. It's better and more secured. I use the app more than the keypad.

I know other people that have ADT and my parents have it. Everything is good except the speaker for our doorbell isn't working properly. They wanted me to do something to try to make it work even though I was told that if anything broke, especially the day after installation, that somebody would be out to fix it. They needed to fix it but I'm not home half the time so I don't know if I would be able to do that. We have had a good experience. It's just that just the doorbell did not work.

The ADT system is good. The person that got me set up was through Protect Your Home, and they were fine. But the person that came and did the work was horrible. I know that they're supposed to offer the highest-priced equipment first, which is understandable because that’s sales, but I kept telling him that was not what I was looking for. He kept having to call his supervisor for every little thing.

During the initial sales call that I took, the rep told me about the package that I was going to get. He even went to his manager to make sure that I was gonna get three door sensors, a camera, the doorbell camera, and the motion thing that's on the outside. But he wanted to swap out the motion thing for a glass break detector based on weight and height. So all the equipment was set up so it would be free. Then he said that after the installation was done, I would get the option of what type of plan I wanted and for the system I was gonna get, he said it would be 30-something a month.

Getting the service was something I had been thinking about and I happen to be at home, so I finally called and did it. The gentleman who was here was incredible. He was phenomenal in walking me through everything. Everything that I have is perfect. It is what I wanted. However, the mailers that go out were a little bit misleading. To get your house covered, it was a lot more than the mailer had led me to believe it would be. Nevertheless, the overall functionality and performance of Protect Your Home is good. Overall, it has been a good experience.

My ADT system looks good. It works.

The representative was informative and helpful. He did quite well with the installation too. I'm away from home a lot, so I feel that everything has been more secure. I feel more comfortable leaving my home and not have to worry about somebody breaking in. There was a problem in the little monitor. It was alarming and that was in the first couple of days. The wire was not flushed with the wall. Somebody had to come and fix it.

I like that I have the app on my phone. It's very convenient. Everything is going well with Protect Your Home.

My parents had ADT for a long time. Then we bought the house so I needed to get an alarm system because I'm out on the road and my wife and the kids are at home all the time. I wound up calling and getting everything set up while I was at work. So far, we're happy with the system.

Protect Your Home's installers were very good. I'm satisfied with the system I got from them. Using the app they have for it has been convenient.

We were getting security from another company but there was a problem with the system and they could not fix it, so we decided it was time to go for someone else. We went with ADT and they had a really good offer at the time we signed up. The system was free and we just paid for the monitoring or something like that. The guy that came and installed the system was really nice. They gave a code for my husband and wrote it down on a piece of paper. They didn’t even ask him what he wanted. They set it up and I asked them if I could pick my own code and he told me that my name was not on the contract so I don’t get a code. And I do not have a remote so I was not thrilled with it. The system and the features are good but I wasn’t happy with the way I was treated.

ADT's tech was amazing. He did a great job explaining everything and getting everything set up. So far, I love everything about my system. I use the app and it's really easy. I can do anything through my phone.

I owned a home. I had ADT come out, but we decided not to get it. We have a new home and someone had come and vandalized my flower garden that I spent three weeks on. I was like, I'm getting one. So, I called ADT and just bit the bullet. I had them come out and quote me and got it. The sales rep was good, very professional and very helpful. When the contractor came out to do the install, it went great. He was very knowledgeable as well and generally comforting, ‘cause I knew what they were talking about. It was a great experience.

I've had ADT for a couple of years. At one point, I didn't have any service at all, couldn't get it to record, so I called them. This was the time that I had changed my internet provider. They told me there was nothing they could do, so I went for a few months without any real service. They said if I wanted them to come out here and fix it, it'd cost me $100. I was like, "Nah, that's not even worth it."

I knew about Protect Your Home through a mail in the office and I felt I was lied to, conned and pressured into taking the system. There were things that weren’t on the ad and every single thing that they promoted on the ad turned out to be something different. The installer was already in my home and he had already drilled holes in my wall, and then told me what it was gonna be. He insisted that things were gonna be more expensive and he went from $700 to just asking me to give him $100 and we would get this done. It was ridiculous and very uncomfortable. At that point, this was during the corona epidemic and he came from New Orleans, and I just wanted him to get out of my house. I had a bunch of people that I was gonna suggest to that but after that experience, I will never refer that.

ADT Protect Your Home's installers knew their stuff. They showed me how to use my system. They cleaned up and answered any questions I had. The system is comfortable and easy to use.

My experience with ADT was quick and easy. The system is good and I’d like to eventually add some more stuff to it in the future.

I bought a house and was looking for a home security system. I always see the ADT commercial so I thought I would call ADT and the rep was great. I asked her about the price and what the plans were, and she answered everything. She was very knowledgeable and everything went very smoothly with her. The installation was smooth as well. He came right in and checked what was wrong with the house. Then he told me what my options were and he installed the camera. At first, the camera had a glare on it but I called him back and he came the next day. He fixed it right away and nothing else has been bad ever since then. Everything was great.

ADT protects the house and my wife loves it, and so I do. Their reps explained themselves and showed us what we needed to know all about the system. They gave us instructions and we were satisfied. When they installed the system, they cleaned up after themselves. The experience was very good and very polite.

I started the legwork and told Protect Your Home that it would be my wife that was gonna be making the determining factor. The technician came out, looked at everything, and got ready to do the paperwork. We explained that my wife would be signing everything and the next day, they were calling me instead of her. I explained all of this to them. It's been the biggest fiasco since we started out with them. We were told one thing then when we got ready to do it, they couldn't do that. She had to call them. They finally got that straightened out but the bill comes in my name, which it shouldn't have. We were about fed up already. They still haven't got it right. They had done none of what they said they were gonna do. But the rep was great. He was very professional, courteous, and had a very pleasant personality. The installation was also flawless.

The guy from Protect Your Home was awesome and the interaction was so great I wanted them to do the other alarm out at my parents’ place at the same time. There were all kinds of issues because my mom and dad currently have an alarm system. So, Protect Your Home couldn't do it because I already had a deal with ADT, but I couldn't get ADT to come out and do it. They're scheduling every day and they never show, and it took two weeks. I finally got ADT and the unfortunate part was every day, someone was breaking into my parents’ house. They initially broke into my house and they got my wife’s keys. It’s somebody that we know. Since we got Protect Your Home, they quit breaking into our house but last week, someone started trying to get into my email. There should’ve been some photos because we have cameras but they’ve deleted them, so I don’t know what we’re gonna do.

We have ADT at two locations, our business and our home. When we had to have something replaced that was not working at the one in our business, ADT's rep came out and our experience wasn’t good at first. It was a new system and I was telling him to pay for everything because we have metal framing around our doors and our wait area is black. And he was bringing ladders and he kept hitting them. He cut them all up but nobody ever did anything about it. He was a very not nice person and we were not happy with him.

Everything with ADT has been good. My doorbell camera doesn’t work though. I let ADT know, and they gave me a different number to call but I haven’t called them yet. Other than that, I use the mobile app and it’s pretty good. And during the purchase, ADT's rep was fine. The installer set up the panel on everything, and then two days later, he came back and put all the contacts and put the lock in the door and the camera on the front.

The technicians came out and told us all about their services. I’ve been with ADT before and I got sort of conned into trying another service. It did not work out and I came back to ADT. I’m very happy with their services. They took the time to explain what they were doing. They put in equipment by the windows and the doors to keep the unwanted people out. The experience was excellent. They were here for about three hours. They took their time to do everything absolutely correctly, which my son and I both appreciated. Everything seems to be working fine.

I liked some things that ADT offered. I didn't like the first rep that I talked to though. He was explaining everything to me and maybe I asked a question that he didn't understand what I was saying, so he said, "Well, you don't expect for us to pay for that, do you?" I said, "No. But I don't even know why you said that to me," so I hung up. I didn't want it. I went down the line, and for some reason, I was thinking I was calling another company and it rung back to ADT. The rep said, "Oh, thanks for calling back." I said, "Calling back? I didn't call back. Some reason, I just pushed a button and it got you."

We had just moved in the neighborhood and most of the people out here have ADT's signs. That's why we went with them. We rarely put the system on, but I'm satisfied.

We have kids going through the neighborhood grabbing door handles on vehicles and I've gotten them on video. Plus, I'm gone overnight sometimes. I talked to an ADT rep and it went good. But I was told a certain price and when the technician came out, it was completely a different price. They told me that the only thing I had to pay is the installation which was $99 and that I had to get $100 for equipment. Everything that I talked with the salespeople about, to when I talked to the technician, was coming out to $1,000.

I purchased my security system online and the website was easy to use. A technician came to my house to set up the system and he was very nice. The system is very good. We just open the app and push the arm or disarm.

I had ADT previously at another home. The signup and sales representative were very good. Installation went well. I like that the entire home, all the windows and doors are protected. I watch and do everything on my phone.

I've seen ADT signs around and when the salesperson called, he said they would give me all these credits for the equipment. When he got here, I told him what I wanted then he told me I would have to make these huge payments until it was paid for. I figured I would pay for the equipment throughout my three years, but that was not how it worked. I had to have it paid for within four months and I wasn't told that. My monthly installments would've been $600 and that was not going to work. Once the installer got done, he talked about how much I had to pay over so many months, but I thought it would be over the term of my contract. I just purchased a new place, and $2,000 was not an option at that moment.

The quality of the system of ADT is good. I like the fact that I can set it from my phone. I thought the cost was high, and I think that’s why they didn’t raise it. Because someone called me and said they were raising it and I was like, “It already cost too much,” so they didn’t.

We went online looking for home security companies and ADT was a company we were interested in. We were referred to Protect Your Home because they are the local provider for ADT in our area. We got all the information we needed from the salespeople and their customer service people have been fine as well. But we have an older home that needs some extra things before they can get everything fully installed. And there are issues with the company not having adequate staff to come back a second time to do the installation. When someone is scheduled to come, we would get a call that says they don't have anybody in our area that's available to do it and that they would have to do it another day. It's an ongoing thing. But overall, the system is working the way we wanted it to. And their phone support has been fine. They do the best they can to walk us through what they can over the phone.

I've been with ADT for a lot of years and it just got so expensive, I quit it for a couple of years, and then I came back. I like the system. I like the visual display they have now and the fact that you can get to a panic button. I like all the other things that you can do with it now. I like the whole deal. However, when they hooked it up, it wasn't done right. They had to call the technician back out several days later. Then I used the wrong credit card. So, I went on their site and corrected the two months in advance they wanted. But I have some dispute with the installation. It was supposed to be free, and the only thing I had to pay for was equipment. But now, they're trying to lump the installation equipment into a larger value. I'm not happy right at the moment.

I went to Google and got a phone number, and I talked to somebody from ADT. It was two days before someone came out because that was the date that we set up. It would have been quicker but I needed it for two days. John, the technician, was good. He knew what he was doing and he was quick, which was what I liked the most. The system is simple and it’s not rocket science although the door sensors are way too big. It might be my fault because I told him I wanted the basic. I didn’t want any fancy stuff but I didn’t realize how big it was gonna be. Still, everything was good. We don’t have the internet now but we're gonna get it in the next two weeks. So, eventually, I’m going to upgrade to a one door camera and two cameras for the outside. The control panel is not touch screen and is part of the basic but I told the technician that I would like to have a better panel when that happens.

I almost cancelled ADT but then the person that came to my house helped me a lot to get what I wanted. He explained to me every detail for the alarm, the benefits, and that in reality, what they wanted was for me to be happy with what I get and accept what I wanna accept. The thing was that I couldn't afford it. I had Vivint before. I was paying $65 a month. So, when the young lady talked to me on the phone, she told me that it was gonna be $27. When the guy came to the house, he said it was gonna be 60. I told him, "What happened? I can cancel it because I can't do this." Then he said, "Oh, you don't have to cancel it. We can talk about it and work our way around it. And I'll call my manager and we'll see what we can get just 'cause we wanna get you secured." He figured that out. We talked, put everything in place, and everything is good.

The Protect Your Home rep explained everything very nicely and was very polite. He explained every step that he was doing so it made me feel more comfortable. And the service is wonderful. There was an incident when my grandparents came over and they didn't know I have the alarm on. The alarm went off and they called me right away after the alarm haven't been turned off. I thought that that was really nice that they called and checked up on me even though it was a mistake.

One of my friends had ADT and 'cause I trust my friends, I took his advice. The sales rep was awesome and I couldn't have asked for anybody better than he was. He told me everything I needed to know. The welcoming and everything has been great so far. I love the system and being that this is my first home security, it couldn't have gotten any better.

Our experience with ADT is good. The rep was wonderful and patient. He was not trying to push me to buy what I did not need. Even when I wasn't going to sign up, he was not trying to be resisting. I've had ADT before. I had an experience that they were reliable. Hopefully, I'll have the same thing. However, I've been waiting for the $100 gift card. I needed some copy of the page of the contract which I didn't have access to. I just called in yesterday. Why do we have to do all of that? It could be done electronically.

My kids are sneaking out of the house at three o'clock in the morning. So I decided to get a security system. We used to have ADT on our other house and it was good. Their rep was great and he understood what I was looking for. I needed a monitor on every door and window that the kids could crawl out of. He also told me about the shockproof sensors and he showed me how to operate it from my phone and all that stuff. But I was a little shocked by the price. They emailed me the certificate. I've gotten that with my insurance and it has reduced my insurance by 26%.

The guy came to my house and he was very nice. He explained everything to me perfectly, including what would best fit for me and what I should get. I was able to understand and it worked out. After he put the system in, he explained how to do it. He was a great guy. It was a great experience as well and I would recommend people to come see about it.

ADT's tech came and did an excellent job at installing my system. However, their pricing is not what it says it's supposed to be. It was more than I had anticipated based on ADT's advertisement. They advertised a price for $99 and when the system got here, it cost 4000. After their rep and I negotiated I wanted to be installed, the price was about $1,400. It's a bait and switch deal. So far though, the system has been working okay.

Since the second day, I called ADT and complained that they never told me about whether it was a refund policy. Also, the outside ring that has a camera hasn't been working since the third day. They never told me that whenever the technician that will come, they would charge me more than the 100 that they charged me in the call. They never told me that I would end up paying like $600. They said it was not even $50. Overall everything is not really worth the money.

I called and set up an appointment with Protect Your Home. The people who came out were very professional. They assessed everything and it went pretty smooth. The guy set everything up according to the existing package that was already in the house. He just switched out a couple of items. It was faster and easier than I thought it was gonna be. Then, he came back out and checked again and we finally kinda tweaked it. It looks like it’s doing very well right now. I feel pretty secure.

I was a previous homeowner a few years ago and I had ADT service at the time. I recently purchased a new home and received ADT's brochure in the mail, which I had already intended on contacting. The sales representative was excellent, very knowledgeable and easy to get along with. We had a really good conversation. He was here for a considerable amount of time negotiating and then finally getting around to install and stuff. He was a really good guy and a really good salesman.

ADT had a special offer for free installation. My strongest impression was of the installer because we were there when he put the system in. He was a very capable guy. He answered all our questions and explained to us exactly how the system worked. It's not completely complicated but it's nice to have a real, plain explanation. I don't know how many different options we could have chosen but he explained each option to us so that we got an understanding of what different ways we could alarm the home. He was just an excellent representative of ADT.

Whenever I asked a question, the guy who set up the appointment pretty much said, “They'll talk about it when they get there.” He also told us pricing points that the guy that installed the system didn't have access to. He told us what the rates were, starting from 29.99. When I talked to our installer about that, he said, "That doesn't exist. It's only 59.99 a month," which doesn't make a lot of sense to us. We've been paying more than we thought we would. My mom has everything exactly the same that we have, with the exception of the Ring doorbell and she pays $20 a month less than we do. I'm not really thrilled about that, but at this point, it's a little late and we're just out of luck. The installer was super nice though.

There were a lot of things ADT's salesman didn't mention. When I asked about their system, they just talked about the monthly fees. They didn't mention the equipment or how their system works. The guy who installed was more experienced and explained more details for me. He told me how I was gonna be charged and what options I had. He told me how the system works.

I had ADT in my business when I was in California. The customer service is excellent because my brother won't take his fob out of his pocket and he continuously sets off false alarms, and up to now, ADT has been super great about it. Finally, I took it away from him and hung it on his key ring. The system is sufficient for what I need. Everything seems to be working fine. The service is great and the price is fair.

One of my friends happened to find Protect Your Home when I was looking for videos or cameras for outside. The sales rep was good and the installation went pretty fast. So far, everything has been good. I like the fact that I know when the front door is open and closed.

I’ve used ADT over the years and decided to continue. The customer service this time around was superb. They had the answers and were cooperative. They were willing to work with me to figure out what I needed. The reps who did the installation were a supervisor and a trainee and they were good. The appointment was at 3:00 and they were very prompt. They had to assess, look, check the house out, assess, and present me with options before starting the installation, so that took a little bit of time. They were here till about 6:00. I was very pleased.

The Protect Your Home rep did a demo and talked us through it. I like system and the only downfall is we’ve already called them out to come and fix the problems with having to bypass stuff and the trigger stuff on each individual window, and we’re only able to secure the house by alarm through the app. You can’t go to the keypad and hold the secure system down. I’m always trying on our system and they’ve changed the battery but we’re back in the same boat that we were in before we called them the first time. Still, overall, it was a good experience.

Our sales representative was very good. Then the installation went really easy. John was a nice guy. He did everything he was supposed to do and he delivered what he promised he was gonna do. The system's working fine.

I've had ADT for 20 years and I love my new system. The only thing is it isn't the wireless system here. Other than that, the reps who came out were great.

It's just me and my mom and ADT make us feel more secure to have a little more protection. Everything was perfect, smooth, and very good. We had the alarm and the app phone thing was a plus. It was really convenient.

We decided what we wanted after they showed me the different options and when they did the install in our house, it ended up being a four-day process. The technician was going in the attic to do the cameras for the outside, and he stepped through the ceiling. I’ve gotten it fixed, and they told me that I would just need to send in pictures and the invoice, and they would get back with me. I don’t know who I need to send that to though.

My friend has ADT and I always wanted to try it, so when I had a chance, I did it. The sales rep was awesome. He knows his stuff and I could tell he loves what he does. He opened the book, gave me a lesson and every time he put something up, he explained it very carefully. He showed me what each camera does and I love it. If more people got it, it'd be much cheaper. It's so many things that it's important for and I don't know why people don't get it. They get cable, and they should also get security for their house, know who's around them and what's going on around them, especially during this police reform thing. I'd pay anything for my own safety and it's worth every penny. I'm more comfortable now.

When ADT advertised, initially, they said they give you the equipment for free or something like that, but once they come in and look at your house and figure out where the entry points are and what needs to be covered, the promotion did not cover everything. I had to pay another $300 to $400 out of my pocket to get all the exits covered in a certain way so it's kinda safe. I was not happy as I was expecting it to be free, but I had to pay $400. And I heard the same thing about others in my community who’s used them that they had to pay quite a bit, too. I wish they're a little more forthcoming about the promotion. So far ADT has been pretty good. However one sensor on the front door stopped working after a few months. And they came in and replaced it right away without any charge to me. It's been fine since then. So, overall, everything else is working fine. The system is pretty straightforward.

I went online and looked for a security system. I saw ADT's number so I called them. Everybody else wanted our credit card information over the phone. ADT is the only one that didn’t. Their rep was really nice. She was really professional and she helped us out quite a bit. She made me feel comfortable talking to her on the phone. We do have one problem though. Our back camera, at night time, we can’t see anything on it. But we’re pretty satisfied with the performance of the system.

ADT - Protect Your Home was able to give me everything that I wanted. I wanted to have a doorbell as well as a camera at the back of my house. I also wanted to have a full security system. I went with them and the salesperson whom I spoke to was knowledgeable. The installer was really helpful with the equipment and he helped me decide on what I wanted. They were able to tap into my AC so I'm able to control that. When I'm downstairs, I don't have to go upstairs to make our house cooler.

We called the number of ADT that we saw in a flyer and spoke to a gentleman on the phone for about 25 minutes. It went pretty well. We decided to get the free estimate or the quote. And then the technician came by, reiterated the same information and we agreed to install. They tried to remove any existing hardware that may not have been needed but based on the configuration in the home already, some of that was possible and some were not. They communicated well and worked pretty quickly.

Protect Your Home does great advertising. They're all over. So, when I got the home, they were the first person I thought of. Setting everything up was seamless. They explained everything to me. I understand that they are selling other equipment and everything, but I just wanted to keep it basic. They allowed me to cut to the chase with the sales pitch and I appreciated that. The installer was awesome. Everything was good.

I worked with one of the other providers before and I wasn’t satisfied. The next one I called was ADT and they satisfied my need. I’m the least mechanically and electronically savvy person on earth and there are still things that I don’t understand, but they are very good when I call them. When I have a problem, they walk me through it. I had a problem with one repairman and when I called, I asked not to send the guy because I won’t deal with him again. He was so ridiculous. The first time he came out, it was a summer day and my son-in-law was putting asphalt seal on my driveway. I said that he couldn't come into my driveway. I asked him to walk up my lawn and he got upset about it. My whole lot is 200 feet deep and about 40 feet in the front. I was not asking him to walk 100 miles.

My daughter had AT&T at her house. We were sitting and talking one afternoon, and she said, “Mama, you need to get a security system.” She texted ADT and they literally called me within three minutes, and it was on a Friday. The tech came out Saturday morning at 8 o’clock. I was totally impressed. Two technicians came and they were wonderful. Derek came first, then because they weren’t that busy on Saturday, they sent another tech. The second tech came about halfway into the call but both of them went over everything. They showed me the different features and proposed everything for my house. I just couldn't afford $8,000 so I ended up just alarming the doors and the keypad. They were really knowledgeable. They were lovely to have in my home and they were outstanding.

The ADT system is very good. The previous owner of my house had another company for their protection. But this new guy from ADT did a wonderful job. He did everything and was very helpful. And if I have any need, I just call ADT and they're always glad to help me over the phone. Their knowledge and professionalism were excellent.

Everything was great when I signed up with ADT and the installation went well also, which I scheduled for a few days later.

My husband is with the marines and with Protect Your Home, we feel safe while he's gone. We’re very pleased with them and we feel that we’ve gotten the things that we needed. When we purchased the system, the rep that we dealt with was very helpful and helped us figure out everything we wanted. He was very professional and very engaging. He talked to us and was very personable. He was also on time when he came here. But he told us that he was gonna give us the remote access to turn our alarm off from the remote or the key fob and he forgot that. So, we contacted him. He told us that he would swing back around and give that to us, but that’s been months. And now, he won’t return our text messages.

I wasn't happy with the service I had with a different company. I knew about Protect Your Home and I went with them. Their rep was very nice. The installation went fine and they did it in one day. I like the fact that all my doors and windows now have sensors. I did not have that on all my doors and windows before. I use the app all the time. It's much more convenient because the phone is usually handy and I'm able to just use the app versus digging in my purse and finding a remote to turn the system on and off. So far, everything's good and I'm enjoying the service.

Protect Your Home's rep was nice. Also, the guy that came out to install was really nice and helpful by teaching me how to work the device.

I got the ADT system because I was talking to Frontier Communications for getting internet and stuff. I appreciated how the rep explained everything and it was smooth. On the day they came to my home, I got everything I needed to know about how to work the system and we had a good time. I noticed that one of the motion detectors isn't so sensitive, but so far, so good.

The sales team had a bunch of information. It wasn’t exactly what I was told from the ADT website but they were okay. We’ve had ADT before so it was a little bit different than what we had before. Overall, they were the same things but they were a bit older equipment. We ended up getting the sensors that we had last time. In our old home, we had a bunch more sensors for the same price, and with this one, Protect Your Home said there weren’t as many sensors being provided because the promotion wasn’t the same. So we had to figure out what to cut out of the package. In the past, we had like 21 windows but with this one, they were only giving us 12. The installation went pretty smooth. Everything was done in one day. My favorite feature is being able to connect via our phone because that’s what we had before.

ADT’s been around and reliable for a long time. I also spoke to some other people that I know have security systems. We have the cellphone system. I have alarms on my windows, doors, and my garage door. I love the app where I can turn the alarm on and off from my phone. That's very convenient. The only problem we had was during the setup. It was the gentleman from ADT calling into the phone line that was the problem, and it wasn't his fault. The phone line was acting really weird. We even tried on my phone number to see if it would work. The gentleman was very polite and did what he needed to do. He also showed me what was happening.

I went online looking for security. When I investigated ADT, it had the best startup price and it covered the stuff that I wanted. Overall, my experience with ADT has been quick and efficient. The person I talked to on the phone and then the man who came and installed the system were both very nice. So far, the service has been fine. We haven't had anything to worry about so far. The functionality and performance of the system have been very good. I have special needs kids and what has helped the most for them is the little key fob because there are only four buttons and they understand that.

My best friend referred me to ADT. I got it at the beginning of June and the sales representative, the manager, and the ADT guy that came out to the house were great. They really made it really quick and easy. I asked a lot of simple questions and they made me feel comfortable. I did the purchase over the phone where I inquired online. The rep then texted me and we spoke verbally. It was a Friday and the installer came in on Monday. His name was Jeff and he did it in an hour and 42 minutes. Having the system installed, I like the fact that I know when my son is going in and out of the house and I use the mobile app frequently.

The system doesn’t seem to be working. It doesn’t recognize the fire alarm. I contacted ADT twice on the issue and they sent somebody out. The people couldn’t tell me where my battery was located and I finally found my battery. It didn’t seem like they were very helpful to me. They take my money month in and month out and I use their sign as protection ‘cause their system isn’t the greatest. But the ADT at my other house was a lot more efficient and pretty good at sending me alert. They call me and they tell me the smoke alarm is going off or there's something that’s open.

Having Protect Your Home is great. I feel a lot safer with it. I went with them because of ADT. They're very reputable. They’ve been around for a long time. Protect Your Home's reps were very friendly and helpful. The installers were running a little late, but they said they’d like to do a good job, and they did do a really good job. They answered all my questions. They seemed like they knew what they were doing, and everything I asked, they had answers for, so I was happy with it.

ADT was familiar to me, more than some of the other ones. I also talked to some people that had it and they were satisfied with it, so I decided to go with it. The customer service was very informative. The questions I had, they answered right away and they were really knowledgeable about everything. They were also offering a $100 rebate on the installation and I had to fill out a form. That should have been done by them.

I wanted an alarm system for comfort when I’m away from home and my main concern with ADT was the cost. But the sales rep answered all my questions and he was very informative. We have the motion detector in the house as well as a sensor on all the doors and windows that also sense the vibrations such as if the door gets smashed open. The sensor on my door is kinda crooked though and it irritates me every time I look at it. But the installation went well and the equipment was demonstrated multiple times.

The installation of my ADT system went well. I've had them for four years now and I've felt secure with their system. Everything has been good so far.

The person from Protect Your Home who sold me the alarm system was really nice, really informative and very helpful. The installer was awesome. I love the system. I like the app.

ADT's rep was really articulate and helpful throughout the process of buying my system. Their installer had somebody with him who was training so the installation took a little longer than he anticipated. Still, he was very upfront about everything that was going on. Their system is fine and I use the app they have every day. It's simple and makes using our system easy. My fiancee is forgetful and with it, I don't have to worry about having to punch in the code all the time.

I've had ADT in my other house for two years before. Then, when I purchased this house, which is just two doors down, the Realtor gave me a code. I said, "I don't know if it's cheaper to go without or not." They said they could definitely set me up. They said they had a bundle package and that it would be cheaper. The ADT system is all right, except I wonder why when I open up the other doors, there's no ring chime on the alarm. There's a chime that goes off sometimes and it wasn't set up that way.

The information was a little bit different than what we received from the person who came to our house the first time. So that kind of threw us off a little bit. It was a different experience than we anticipated by what was told to us on the phone. Several times I asked the question about the installer fee and was there going to be any additional fees required other than the $99 installation fee. The rep said, "No." He was very adamant that there was not going to be any additional charges. But then, there was a lot more than that.

ADT had services available. But they couldn't get cameras inside so we were looking at canceling it 'cause I thought there was a 30-day grace period. I'm not too satisfied with it. The price is a little bit too steep as well. The workers were professional and it was a good experience overall. It's just that with COVID-19 and money being tight, it's not at the top of paying $60 a month when we don't use the service.

The sales rep was awesome. He took his time and really walked me through everything. The installer did great too. Now, I can set the system and disarm it away from home and I like being able to keep an eye on things when I'm not here. Overall, things have been great and I'm very satisfied.

The sales rep I had with ADT was great and the installation of my system went well. The adhesive for the sensors that they put in my window and door is coming off though. ADT should look for another supplier for that.

I was a little disappointed because whenever I called to make the arrangements, the person at the other end never told me that it was a three-year contract. If she would’ve told me it was a three-year contract, I would’ve never done it. I wasn’t told until after the technician came in. That should be right ahead. Whenever you call the number to have everything set up, they should make you aware that it’s going to be a three-year contract because I expected a one-year contract.

One of my buddies in my work recommended ADT to me because I was a new homeowner and I was looking for a security system. I didn't know where I was moving into and I needed this to back me up until I got to know the area. My buddy told me to just go ahead and do it. The only thing left out to do was jot down a contract. I was like, “I'll take my chances on it for now.”

ADT is very popular in this country. But as we bought this home July last year, we received a lot of ads in the mail from ADT. Also, we inquired with some friends who have ADT in their home. So, I got some good information. The two guys that came installed it the same day and did a good job. I like the chime. It might be funny, but every time you open the door, even if it’s not armed, it lets you know if that one of your doors or windows is open. That’s a good feature. I have to explore the whole package more. I have to be able to manage it by the cell phone more accurately. It gives you peace of mind.

We used to have ADT at our old address before we moved here. Also, I never knew any other besides ADT. The sales representative was a little bit impatient. My card kept getting declined so I called my husband to use his card. The sales rep said that he had a certain amount of time. He was a little aggressive with it. But he was all right. When I called to set up our services, they said we'd get free cameras and all in that, but when the technician came out, he was stating that I had to pay all this extra $250 in order to get that. I said it was not what I was told on the phone. I wasn't too happy about it. But overall, the system was okay.

ADT's been around for years, so I don’t trust the other ones. I like the fact that they have more options than everyone else. However setting up was a little awkward, but it was okay. We couldn’t get the door panel thing on so, I have to wait to get my camera in. And then they didn’t tell me that I will have to pay a bill within three days and that was a surprise. I like the quality of the equipment, though. They just have to let people know everything upfront.

When we got something from Defenders saying that they were gonna disconnect our service, we got ADT. Some of my family members have it. My husband and I are older people. We got grandkids and they just come on in. We want to know when the door was opened. The customer service has been very nice. The main question I had was about the fire detector. The man told me about how it’d work. He told us that if you go to the stores and buy fire detectors, it's are not like the ones that they selling. That was very interesting to me. I went to Lowe’s and asked them about it. They said that it was about the same but ADT’s alarm system was totally different. I’m satisfied with ADT's service.

The lady from ADT I talked to on the phone was good. She gave me all the information I needed and she was on point. Then, the installation team told me a time and called me when the installer was close by. I got the sensors on the windows and the motion throughout the house. Everything went real smooth and everything was great.

We live in the city and I don't trust people. I wanted the house and my family to be protected. My girlfriend found out about Protect Your Home and she told me about it. The sales rep was very nice and the installation was wonderful. It was quick, simple and didn't take too long. We have an alarm on both doors, the key fobs for the alarm and a motion sensor and it's going good so far.

The installation with Protect Your Home went well. I didn't know, but my home wasn't wired for cable. They hadn't run the cable from the telephone poles. The installer sat around with me for four hours waiting for the cable guy to get there to install the cable from the telephone poles so he could do his. That was really nice of him. He said he didn't have any other appointment scheduled, so he could wait.

The sales representative was very good. He was professional and he got things done efficiently. When the installation crew came out, we discussed the contract and what we needed for the home on our end. The guy put in his input, and then we went from there and had the system installed. I appreciated his insight and his years of experience in the field as to what we needed. In my experience, it was quick and easy. We feel protected as well.

I talked to the rep from ADT on the phone and everything went smoothly. They were very professional and had a lot of knowledge. The guy that came out for the installation did the job well and it was quick. He explained everything such as what each piece of equipment did. It was a good experience with ADT.

The company has been around for a very long time and I first heard about it when I was a kid. The ADT sales rep I dealt with was good, and so was the installation. There are, however, some things that are installed that I do not know why they were installed. I have a window sensor thing and it is 20 feet in the air. It does not make a lot of sense to me. Nevertheless, the system is good so far.

I bought the system for my daughters. The reps knew the system and how it works. Everything about the installation went smooth. Very professional.

In a nutshell - installation went ok, never had an issue with monitoring but, the way in which the system's installed is COMPLETELY different than I was told. I live in a rental and SPECIFICALLY told the installer that materials like a 3M EASILY REMOVED product HAD to be used. In fact, during installation I questioned what he was using as it looked more permanent than a 3M type product. He ASSURED me it would be easily removed. Now 2 years later, in TRYING to remove the pieces of the system from the wall, doing so is causing MAJOR drywall damage!! In NO WAY are the sticky straps anything like we discussed. So unless you want to spend time (and money) fixing the damage or, have it impact your security deposit, I would not recommend ADT for a property you're renting.

We bought a new house, and I needed a security system and got ADT. I like their sign-up deals. We got some free cameras for signing up. The unit is really easy to use. I've never had to call and ask for anything and if I go onto the website for support, I can find my answers there. But if there's a hardware question, I go back to the local installer to inquire about it.

My mom got ADT. Their rep was very thorough and installation of my system went well. It works great.

When we decided to put security in the house, ADT is a known name so we just decided to go with them. So far, the customer service has been very responsive. When we get into the house and forget that we have the security on, they always call you on the phone to try to find out if I was aware of this or that, and when there is trouble signal beeping, you call them and they’re always very responsive to fix it.

My son had ADT and I had been intending to get one. After my husband passed there's nobody at the house but me so I decided to go ahead and get the system put in. I also plan on going on vacation and I wanna protect my home while I’m gone because there’s so much breaking in going on right now. The sales rep was really nice. He went over everything with me and broke it down to me step-by-step. He put the alarm system in all the windows, doors and everything's going fine He didn’t make a mess.

A comparative analysis of the benefits led me to choose ADT over other providers. The salesperson I dealt with was pleasant. He explained everything and it was acceptable to us, so we signed. The installer was also very good. He was professional and he knew what he was doing. He helped us explain all the systems, so we were in good shape there. He did well. We also have the app, which we have used once or twice, and it works.

We’ve had ADT for a couple of years and at the time, they were one of the best companies out there. Plus, their price was very competitive. However, they should have included some cameras, which I will be looking at when I renew or change my providers.

The sales rep was great and the installation was easy breezy. The installer installed everything in about three hours. I feel secure having the system and I like the new equipment that Protect Your Home has.

The previous system I had gone out of business and ADT happened to be running a special and that's why I called them. The customer service is sometimes good, sometimes not so much. Recently, I called them with an issue and I had a CO2 monitor that was beeping and something that the homeowner wasn't able to take care of herself. The person that I got on the phone said that I could do it and they would guide me through and sent me out to buy a $25 battery. When I got back home and I called them back, they said that I couldn't do that. It has to be a technician. They sent a technician and that took about seven days for him to get out of here. When he came he asked me why I bought the $25 battery because it only took regular little AAAs.

When the guy came in, he went over everything and installed them. He did a nice job and we had no problem with him. Also, we do everything on our phones and the mobile app is the best feature. We use it all the time and so far, everything is good.

Protect My Home's rep was professional and he knew their products. He was definitely a salesman because we ended up buying all these stuff. It was a good experience speaking with him. Their system was installed properly and I'm satisfied with it.

ADT has a good reputation. Their sales reps were very professional. The installers were wonderful too. One guy was named Albert and the other guy was Evan, and they were really good. They explained everything to me and were very kind. They came back out and helped me with a problem when the corporate wouldn’t. However, I’m a little confused with the system because I’m not very high-tech. The little thing that goes around the neck for an emergency, which I need one because I have cancer, sets the system off sometimes. So, lately, I haven't been arming it, but I plan to arm it today to see if it sets it off again.

I was asking to switch over my service including the alarm service, the smoke detectors, and all of that from another service to ADT and they told me that they would do that for free. The guy would charge me $99 but they would send me a $100 voucher. None of that was true. I also wanted to expand my service and have some things added and they said they would give me a big credit for that so that would probably end up free. It ended up costing $1,300. It was quite a big difference from free. I spoke with the installers about that and they said that that was always a problem for them. They’d come out and the story would be totally different from what people had been promised on the phone.

A coworker told me about Protect Your Home and the sales rep was good. He told me about all of the products and tailored everything to my liking. Installing the system was smooth, quick, and easy too and everything has been good. The system gives me peace of mind and I like how easy it all is.

I’ve had ADT for 15 days, and both sign up and installation were good. I like the comfort of knowing that I have the protection and the peace of mind since having it.

I knew about the company from them being around forever and when I dealt with a sales rep, it went well. Everything was straightforward. The installation went great as well. The individual was very informative and he got us set up in a decent amount of time. For the most part, we know that monitoring is there.

The ADT rep did a great job. I did the initial part over the phone and their rep came to my house that Saturday. He was professional and the installation went quickly. I have no windows and I have a lot of activity on the side. So I was really after a side camera for the side of my house. It's a good view and it's crystal clear. So far, I like it. Everything's good with ADT.

The sales representative was great and knowledgeable. I like the app a lot. I can arm and disarm it before I get out to my door. Then one of the door sensors came off and it was my fault. I opened my window too far out. I just stuck it back on the window.

Protect Your Home was easy to work with when they were trying to sell us the product. But when we were trying to get ahold of somebody with issues, I was getting transferred all over the place. No one wanted to help and they didn't know what I was talking about. The installer installed all of the windows and doors but our sliding door has two doors that open and he left one of the doors without an alarm, which is like one of the main doors to come in. We asked him about that and he said we don't need it. He said he installed the alarm on the door that's the main side. But if someone wants to come through the other side, it's not gonna ring the alarm, so there's a space within our house that’s open to people coming in without us knowing. He didn't inform us of that at all.

I looked into other companies and ADT was cheaper. But I’m not really too happy with them. The guy I dealt with was really nice. It’s mainly just what I got for the price. When we set it up, I thought we’re gonna have the sensors on all the windows. There is one in each room for my kids' window. But there are five windows in the living room and the kitchen, and none of them have a sensor. When the guy had started putting the sensors up, the locations were those. So I was kinda confused but I didn’t wanna be like, “Well, you know, never mind.” So I let him finish. But I don’t even feel safe. It’s really pointless to have the system. But I wish the stuff really works. If I get senors, the cost is so much pricier and I’m already paying enough for the service.

I knew about ADT and I’ve seen other friends that had them. Their sales rep was very good and very nice. He answered questions and so forth. And then, the installer was just one person that was out and he knew what he was doing. He was very good. He did a demo and cleaned up after himself.

We've been using ADT at our apartment and we only have a front door, which meets our requirement. It took a time for some of the stuff to be installed but it went smoothly.

The installation of our security system was great but Protect Your Home lied to me on several different things. Initially, I called different companies then I called ADT several times. I was led to Defenders and I got their information, then I called back several times. It was a two-day process and when they came out, they lied to me about the price. I knew that they have pressure sales and I was used to all that. I was okay with that, too. But for them to flat-out lie is a problem and it left a very bad taste in my mouth for ADT. I’m sure I verified the rates several times and I was told that for the first two years, the rate was 27.99. But, it actually wasn't and instead, it would be 19.99 then 39 or something for the next two years. In the end, I stuck with the higher bill because I was there and to go to the 19.99 rate would've cost me about the same over a three-year period. But I’m still not happy with what they did.

My partner spends more time alone by herself for a few days and being in a new area and hearing different noises, we wanted some home security. We’re from the north, so being in Florida, we needed that peace of mind. We were connected with Protect Your Home through a company and I was very comfortable asking questions and speaking with the person. He was good and I felt confident about it. Christopher came to do the install and it was quick and easy. He had excellent service. He knew his information really well, and he answered all our questions too. Everything went well.

One of the cameras wasn't set up in the right place where I needed it, and they came back out to fix it. That was in the pandemic time and everyone was afraid to be close to everybody. Also, I didn't record anything happening the first two months because the first time the guy came, he didn't explain to me very well how to record the video. I wish he explained to me from the beginning how to do it because I didn't know what happened on the first month. After two months, I called Protect Your Home to ask and they said I had to do it by myself in the computer. My brother helped me in the computer and now, I can record. All in all, I like the system and I feel the protection.

We had an ADT contractor who was a good guy. He broke everything down for us as far as the camera prices, where we could put our camera and things of that nature. He showed me and my wife how to use the system as well as doing it on our phone. He showed everything. But we had a technical difficulty a couple of weeks ago because the garage wasn't setting. The house was setting though. Every time we set the house, the garage would still come up.

The fellow that came to install the system was very competent, very courteous and friendly. But he was a little surprised because nobody had told him the scope of work. When I made the appointment for him to come out, nobody asked me how big my house was. So when he arrived, he was planning on it being a fairly short straightforward job but I have a really big house. So he was here for a long time. It was all day, from 9:00 until about 5:30. He didn’t complain about it at all, although he did say at one point that he thought he was gonna have the afternoon to do something else. It's not a complaint on my part either but maybe a suggestion for the people who book the appointments to ask that question. Nonetheless, the technician did a great job and so far, I like the system fine.

ADT is a well-known name and when I purchased my security system with them, their sales rep was good. The installer was also very good. I use the app daily and so far, I’m satisfied with the system.