ADT Reviews

First of all asked about contract and was told 3 years and asked for no contract or lower time frame as I was going to retire and move out of California in 2 years. Was told could transfer to new house or cancel when I move. Never mentioned in California you can have 2 year contracts as I found that after I move to Florida. Was told yes I can transfer to new home with a new 3 year contract and a $1000 for installation and equipment. Told I would just like to cancel and now told I would have to pay remaining contract. So let me get this straight, I no longer use your service and still pay? So I told them I will just pay remaining contract at old house as my friends bought my house and I might as get some value out of this piece of crap company. I also paid to have account up to date to have ADT come to my new house and evaluate everything.

Spoke at length with the sales rep while booking the service, but when the installation person came home he asked for $230 more than the agreed amount. Specifically, he asked for the items such as break-glass protection which we specifically asked for when speaking to the sales rep. The installation person himself ack that the ADT sales team has been over-promising to a lot of customers. Ultimately we had to cancel the installation and ask for a refund due to the integrity issue. Also, who in 2020 locks customers into 36-month contract? It's insane.

I called ADT, or so I thought to inquire about a security system. What I got was Defenders/Protect Your Home. Ok, cool. I set up an appt, only to be told they couldn't make it and they'd come the following week. Ok, cool. Fast forward to today. I had a 2 o'clock appt., at around noon, I get a knock on my door and it's the technician! No call, no forewarning, nothing! Ok, whatever. He comes in the house, pulls out the two diff pad options and suggests the touchscreen of course! No worries, I'd def want that one! Suddenly he's asking about best location for the installation, I show him where I'd like it to go if this is the route I choose! Next thing I know, he's got his drill out, drilling a GINORMOUS hole in the wall!

After being a customer for decades they tell me when I wanna disconnect that it may take up to 30 days cause the police and fire departments have to approve. Didn't take 30 days to install - THIS STINKS. Oh and by the way. I received an e-mail yesterday saying my alarm is communicating with the office and all is good. Wonder how THAT works when the power and internet have both been shut off when we moved 3 weeks ago. ADT - lies.

Last month I had Protect Your Home upgrade my Brinks system and switch me to ADT. They charged me $150 per window sensor. With the $850 of free equipment (supposedly), I still had to pay $1200 and that only covered half of my windows. Today I had ADT out to do the rest of the windows and they only charged me $50 per window sensor and said the equipment protect Your Home gave me is not even what ADT uses. The $1200 VISA card you’re promised takes 8-120 weeks to process. And when you try to call Protect Your Home for any reason you get caught up in an automated loop that transfers you to ADT who then tries to transfer you back to PYH. Go straight through ADT, do not use this company.

Set up an appointment for an alarm system for my home with ADT. They had an advertised special that included the alarm, door bell camera, and additional camera, window, door sensors etc. The installer informed us that the camera and door bell camera were back ordered and it would be one week, he would come and install them. That was before Thanksgiving. No one has attempted to make this right. I have called ADT, over an hour of time wasted on the phone just to get transferred 3 times. Obviously ADT subs the work out to independent contractors and do not holtd them accountable or care about fulfilling commitments.

Currently I am a active duty Soldier that will be retiring after 23 years of Service. I was told when I received ADT, that I could cancel my services if I moved to a new location that did not accept ADT. The homeowner that I was renting from decided to put his home up for sale and my apartment does not accept ADT. I was told to send in my relocation orders but I sent in my retirement orders and I was told those will not work. I was told that I owe the balance. I received the runaround for several weeks and finally I was told by someone at ADT to write Custom Concerns because I would continue to get the runaround if I called. I wrote Customer Concerns, sent in my retirement orders, the MDS sheet showing the home was for sale and I heard nothing back just a email saying I was 30 days past due. SOMEONE PLEASE HELP!!!!!

Worst of the worst in customer service. No service to speak of. Have been a customer and being hung up on multiple occasions trying to speak to somebody. If you are shopping for home security services, think twice.

Tech's come out can bypass my password to try and fix a continually problem with sensors. Over a year they have been trying to fix fault sensors that set alarm off at all hours waking us and children.

ADT corrected my issue with them which brought things back to normal which I am satisfied with. Thank you ADT representative.

A rep mislead us when they were selling us the system - gave us a quote without telling us that it was a three year contract. You have to pay 75% of your contract to cancel. Way more expensive than other services for no reason. They don't even try to work with you.

To make a long story short... I ordered a security system and monitoring service, was charged for equipment and service fees, and never received my equipment. After three weeks of correspondence and reassurance from ADT that my order was being processed, I called to complain. I spend about an hour on the phone first with ADT, who transferred me to Life Shield, who then transferred me to ADT, and once again back to Life Shield. I was then told that my order had been cancelled (without any me being notified), and I was re-directed to ADT once again!

My monthly service fee was increased 10% after I was with ADT for only 5 months. When I called the customer service, the lady I spoke has no idea why. But she told me 1st it was annual increase based on my contract. After I told her that my contact started no rate increase in the 1st 2-years. Then, she told me it’s tax. That’s not true either. She was lying to me and trying to get rid of me. What kind of customer service is it?

I’ve been having issues for some time with slow system response. The keyfob doesn’t always work, and a service member came out to test and watched system response times of over a minute through the Pulse app. Today we tripped the alarm and I received no call from ADT (even though they claimed they called - I have call detail records as well), and the Pulse app froze completely. Will be considering other options for more reliable service after the holidays, even if it costs more! Got a nice visit from the police, that part worked. Can’t wait to see that bill.

I moved into a rental home alone. As a woman who was living in a new city and neighborhood with an ok crime rate, I pursued activating the ADT system that was already in the home. I will say I was pleased with the system and I always felt safe. However, I told the sales rep when I set up the service I would only be living in the house for a year and planned to stay in the area.

I have ADT security systems at two different businesses. I wanted two (2) simple smoke alarms added and initiated the order in early December. It's now almost Christmas and ADT has failed miserably to finish the job. First they quoted me over $2200 for the installation! I questioned the price and they said there was a $500 charge for a lift, but I could provide it and save the $500. Since I can rent a lift locally for $150 per day I knew ADT was waaaaay overpriced. I asked them to remove the lift and one smoke alarm - their quote came back at over $1900!

Called in to cancel my service on 10/9/19. Saw they charged me again on 12/8, so decided I needed to call in to see why I was being charged again. I found out that the extremely rude person I spoke with on 10/9 never cancelled my services. Instead, he made a note that I didn’t have my password. The guy I spoke with today totally brushed it and didn’t even address my concerns over the fraudulent statement the guy put on my account and just said they would issue me a refund. NEVER again will I use ADT.

The disabled alarm system in my home has been going off for an hour (inside and outside). I spent 50 minutes on the phone with a representative who did not care AT ALL and offered no assistance. I was placed on hold for over 15mns to speak with a supervisor who was beyond rude and made sure to tell us that ADT would be doing nothing to help. My 5 year old child is incredibly distressed over the alarms going off repeatedly, as am I. I will never ever give my money to ADT and I will strongly advise any and all friends and family to avoid doing business with them as well.

I own a shop and I was thinking a good protection will be putting ADT protection. So I did that and now I can’t sleep at my house because of adt. They are charging me without giving me the service and charging extra money for unwanted things. Such a stupid company. Please don’t take this company. Before you buying it please review the reviews for this company.

Andrew worked with me to resolve the issue.

I have been a loyal customer with ADT for two years nows, as far as monitoring, they do a great job and the ladies that call to check are always so nice. BUT I had an appointment today with a sales rep at 8am and he decided not to show up while I had to take the day off of work. When I called to report it they couldn’t do anything because Benjamin had turned off his phone and it went straight to voicemail. I am currently waiting for his manager to call me and on top of it they wanted to charge me $126 for a 30 minute tech appointment to put sensors back up on my doors. I am so mad I am seriously debating switching companies.

I have ADT send out a tech to install a setup around the beginning of September. The tech was rude and took advantage of my wife's ignorance towards security systems in the attempt to sell her more product for a profit. After arriving home and a quick conversation, I stated that I do not wish to have 2 item installed for the price they where charging. I was informed by the tech that he would install them for free. We later received our first bill and found that the tech had charged us anyways. After calling and talking to a few people we got to the conclusion that the tech had a history for doing this.

Where should I start? Well let's start by saying worst company ever. I got my service on April this year. Since then I have to call every single month because there is always a problem. You would think that they wouldn't charge to come and fix it but not. They want to charge me every single time for tech support BS. The worst part is I'm in a contract which mean I have to pay a lot of money if I cancel and they won't cancel my service even though I've been more than clear that I'm not in any mean happy with their services and all in their behave. At this point they should be paying me for all the time I have to waste calling them. In nine months I have never had service for more than a week consecutively. If you are considering this company, don't, save your time and money.

***Worst HUSTLE, DECEITFUL sales experience ever.*** If you want anything but a 1980's style keypad. ie. a modern flat screen style keypad you will have to pay an additional $400 for the keypad $300 for separate keypad (back door) plus $300 setup fee plus instead of $27/mth monitoring you have to pay $59/mth. (rough numbers) None of this was explained on the pre-sales call to get the appointment. I asked, but the sales process was clearly not transparent. ZERO transparency, just talk to sell the appointment, which they would not set up without a credit check. There was no discussion of additional equipment fees on the pre-sales call either. ONLY when the technician arrives at your door do they hit you with all these extra equipment costs and equipment options.

Updated on 04/23/2020: Will never do business with ADT (see my previous review). They were never able to get the glass break sensors to work, and after 2 months of having techs trying to make it work and going thru hell on the phone, they released me from my contract, removed the equipment, and refunded the money. So beware if you have little round glass sensor in your house, make sure you test them. You can use a glass break simulator from your phone using YouTube "glass break simulator" to test them, or have them use their own, but make sure they don't set the system or the sensor on "test mode" because your system will not be on test mode when a real break occurs. I now installed a much better system for a fraction of the cost, installed it and programmed it myself, no contract monitoring and very affordable.

Easy to sign up. DocuSign and then they make it very difficult to cancel. You need to do it by mail and then when you call them on the snail mail inconvenience they give you a fax #. Why not cancel DocuSign??? You can buy same system for $500 and $24 a month monitoring from Best Buy. Exactly what I paid to ADT but it was $66 after fees a month monitoring. This is a complete rip off.

About 6 months ago I contacted ADT to set up a security system. I feel as though I were completely taken advantage of as I was told I could try the equipment and then return it. I was shocked when I received a bill for over $3500 and immediately called to return much of the equipment. I was told that I was outside of the window time that I could return and I was stuck with the items and the bill. Above and beyond that I was told that I was stuck in a 3 year contract as well. I had not realized that what I signed during the install locked me into such contract (or I never would have signed).

I signed on with ADT last year when I bought my house. Since then I have had nothing but issues with the equipment and company. The cameras work kind of when they want to. They were installed with cords loose and unsecured, because as the tech said "looks like I ran out of cord". Awesome. The front doorbell camera stopped working and they replaced it with the same model which stopped working soon after. So as we speak my (2) cameras do pretty much nothing. Then when I call, they say it's "the internet strength is 100%, but it's a scheduling issue" then when they cant fix the "scheduling issue" then they say it's an internet issue and I need an extender on my modem. Ah yes blame my internet even though the modem is 7ft from the front door but I can watch Netflix in my backyard no problem.

I have had ADT since 2015 and had had the same issue. The system goes offline at 4 AM and starts beeping non stop until it comes back online. I have had multiple technicians come out and NO resolution. It’s terrible.

My name is Surinder ** and I am contacting you regarding ADT security. I had my home security system with Reliance, which was then taken over by ADT, and now by Telus. I had them install home security monitors in 2010 and then had them install carbon monoxide monitors in 2013. I contact them many times and now after all these years, they are telling me that my carbon monoxide monitor is NOT connected, even though their technician came and installed it and I was told it is being monitored.

Don't fall in to this SCAM!! We had ADT out for a security consultation and ended up installing the system with the window to cancel. We called to cancel within the promised timeframe and were told we had to mail a letter, is it 1930? We did this though and then when we didn't hear from them, after calling 3 separate times, we were told it was post marked too late - something that was never specified to us. After numerous calls we finally were able to get them to honor the cancellation for a refund. Well this was 3 months ago and we are still waiting on that refund. I have wasted so much time and energy with calling these people. DONT EVEN ENTERTAIN THIS RIDICULOUS COMPANY. So many better options out there from more reputable security companies! ADT is the WORST!!!

They will promise that they can do EVERTHING you need the system to do. Their price is the highest out there because of the letters ADT. When they arrived they where unprepared and underequipped even though we told them EXACTLY what we needed. In the end they said they could not do much of what we originally asked for and what we ended up with could have been done with supplies from any supplier and done ourselves. Should have sent them packing but hopefully the monitoring will be worth the trouble. They even had to rig part of the old system we had to make the new system work. They were supposed to come back with new parts to fix that but now that they are gone we have not been able to get anyone back out. So much for customer service. With ADT you are SOL. Don't believe their hype!!!

Sales process was pressure-free as all questions were answered w/o hesitation. Scheduling the install was simple and the technician was quick to explain how sensors and touchscreen pad operated. After install was complete, installer ensured that I navigated the touchscreen properly. Also, a regional manager/supervisor visited to introduce himself and offer his contact info. Overall, the experience was smooth (from beginning to end) and I definitely would recommend ADT to others.

I talked to sales rep on the phone and paid $100, which I was told was refundable if I do not go ahead with service. And if I do get the service, it will be used towards the cost of the system. When the tech rep came to install, he spent almost three hours going over the plan, customizing etc. but in the end said $100 deposit does not count towards the cost. Clearly unfair business practice.

I'm writing this review as of December 9th. I called ADT to cancel my service towards the end of October. I was told by an ADT representative that the account had indeed been cancelled. Great! That was easy. I pulled out all of the ADT equipment, patched up all the holes in my drywall - done. However, I received another ADT draft from my account in November for $56.70 for service period 11/1 through 11/30 - AND - another draft from my account in December for $56.70 for service period 12/1 through 12/.31 - AND - another draft on 12/9 for a 'prorated' amount that reached back to May of 2018! I called ADT in November to resolve the November and December service charges and was told the December charge would be credited back to my account but the November would stick. I was kinda agitated by having to pay for the service for November - but decided to relinquish.

I wish someone warned me about them before I called them up. While my husband was away on work there were some disturbances in our area and I felt better thinking I would have home security from now on. We travel for work and move often. The ADT rep told us that we can move our system to any location and not have to pay any fees. In fact I clarified this information with the rep and the tech, and finally discovered I would have to pay $99 up front for moving but they would reimburse me with a $100 Visa debit card that you have to pay for plus mail in your contract and wait for it. Fine I can deal with that.

There are a number of things with these systems. Front doorbell doesn’t always pick. There are days where there aren’t any recordings. One of the lights I could no longer program, when I called customer care they had me on the phone for almost one hour, finally she claimed she had to have a technician come out. Waited over a week because the earliest time was a Saturday 0800-1200. I stayed home all day and no one showed. Called to speak with a manager and after 30 minutes still no manager. Instead some scheduling lady came on the line. I bought and paid for a service that is horrible and this is sad.

I activated the equipment that was installed in my house when I bought it. Since the beginning, they continued to jack up the prices a little bit every year or so. I called them and asked them about it. Talked about canceling since it was starting to get really pricey. Since it doesn't cost them any more to monitor, why the price increase? This is when they told me that they do that to everyone and as long as the customer was okay with paying for it, they would continue to charge it.

PLEASE BEWARE!!! Dealing with ADT has been a nightmare. We wanted to purchase a security system for our mother (who is 80 years old) as a gift. We agreed to a three year contract that included a nice package with all equipment. We live out of state and could not be there when the installers came to install the equipment and they knew this ahead of time. I even reached out to the person that was scheduled to come shortly before they arrived at her home to let them know that this was a gift and they were not to discuss money with her. Once they got there, they did their best to upsell an excessive amount of equipment to her by using scare tactics. They even tried to sell her flood insurance along with a bunch of other crap. They permitted (asked) someone that was at her home with her to sign MY name on both the hard copy and electronic copy of the contract.

Updated on 01/17/2020: Unfortunately I am unable to post updates to an issue ADT said they were responding to us on, the site only allows us to send a private message to ADT. So in order to help inform consumers I will give full review to help anyone looking into using them: ADT responded saying they were sorry and were looking into this for us. They said a response would come in 24-48 hours. UPDATE: ADT has not followed up with us on this issue.

I expected that I would be sent a copy of my contract and a copy of the certificate of installation immediately after my ADT system was installed and service initiated. I was not. I called the customer service department and requested these documents be sent to my email address on December 2nd. They were promised in 24-72 hours. They were not delivered after 4 business days. I called customer service again and was told there was nothing they could do about it. There was no one I could call. There was no one they could call. I could not speak with a supervisor. And besides, I was told, the certificate of installation (which I need for a discount on my homeowner's insurance) was sent on November 30th. I checked my email, both my inbox and my spam fold--nothing from them on November 30th. This treatment is completely unacceptable.

Today, I signed up for home monitoring service with ADT based on their "Black Friday Sale" (Doorbell Camera, Outdoor Camera and $100 Visa Prepaid Giftcard). I upgraded my system for an additional $800 plus based on the Installation Tech's recommendations. He installed the Ring Doorbell but no Outdoor Camera and I did not receive a written promise of the $100 Giftcard. I called Customer Solutions a few hours later to inquire why I did not receive the Outdoor camera or Gift card per the promotion. After placing me on hold for 15 minutes so he could speak to his "Supervisor" I was told that the Sales Dept would assist me with my concern. I spoke to someone in Sales and told her my issue. She placed me on hold for about 5 minutes so she could speak to her "supervisor".

Updated on 01/04/2020: This is a follow up to my earlier post about ADT and it’s crappy, outdated, discontinued non-working equipment. We canceled our contract with ADT and at first wasn’t going to give that company another dime, but they started calling and bugging us so we said we’re just going to pay it in full. Luckily I read the contract, because when we told the person from ADT we were going to send a check and pay off the account in full, she said okay, but did not say, oh, by the way, when you cancel your contract you only owe 75% of the outstanding balance. I had to ask. So folks, be sure to read your contract. I don’t know if all have the 75% provision, but check or ask to make sure you don’t overpay, otherwise you may have problems getting your overpayment refunded.

I sold my home and closed on Nov. 22, Friday at 6:30 p.m. I called ADT Monday, 11/25/2019 to cancel my service. I was told by the account handler that I did not owe more money to ADT. Today, Dec 5, 2019, I received a phone call from ADT wanting to know when I would pay my "outstanding bill of $166.03". I called ADT and spoke with a "Supervisor" named "Sheila" that informed me that a 30 day cancellation was "required".

Last night I heard a big bang on one of the doors, am not sure what it was then without thinking and disarming the alarm I went to check, the alarm went off. I got a call from the control room at 23:04 the security guard only came at 23:12. He packed infront of the house and I was standing by my kitchen window while he was busy fiddling in his vehicle searching for something, eventually got out of the vehicle and instead of coming into my yard he went next door. I opened the door and told him that the alarm went off. Only then he came to check. At that time it was 23:15. There was no sense of urgency at all. Am not happy.

After having their monitoring service with them since they bought Wells Fargo I have sold my home. Called today to have the system shut down and was told it would take 30 days to do. 22 years I paid these people to protect my home and now they want to rob me. Trying to get that last $ from me has made me decide to not use them again. Not the great company I thought they were before my call. Save your money and go with a local company who has better values.

I have had ADT for years. They never had ever sent any bills to us so I never knew what I was being charged unless I looked at our credit card statement. I found out too late that they had dramatically increased the rate several times and I was paying over $10 more a month for almost 2 years. I contacted them and was passed around to about 15 people with 15 different stories or lack of knowledge altogether, but in a nutshell, I found out that they were charging me the rate for a home with upgrades such as doorbell and cameras/service, etc.

Worst experience dealing with ADT. The sales person will ask you a ton of questions about your house and get you to sign a contract before install. Once they show up they don’t have the panel you were told about that is wireless and sits on the counter. Now I have holes to fill on my wall once I can get rid of this garbage. Then after all the questions on the phone about where all the windows and doors are they install 2 door sensors and a motion sensor. Such a waste of $55 a month to not secure anything. Guess the 1st floor windows didn’t matter.

Updated on 12/11/2019: A Tech came out and said the problem was their equipment was not updated. He said he updated the system and everything would be fine... Well four nights later the smoke alarm goes off again even though the control panel shows no problems...Again I'm up on a ladder removing the smoke detector. All during these episodes, no one from ADT ever called to check on us. The equipment is junk and the service is nonexistent.

After the initial installation a technician was scheduled to install a doorbell camera and two exterior cameras. When the technician arrived he didn’t know what needed to be done and said an additional wifi cord was needed for the camera. He installed the doorbell camera and was supposed to return in two days for the other two cameras. He never called and never showed up.

THP not paying me the money that I paid up front for service. After having to fire service that THP provided, I was told to find someone that I liked and they would swiftly repay me for work completed. 90 days later still no money, $300. Buyer Beware! I'm sad.

Was contacted from company and this was resolved, it was much appreciated that we came to a complete resolution in this matter. Thank you for your quick response in resolving this.

We love our alarm system and cameras. Very reliable and the customer service is great. I would recommend ADT to anybody looking for a reliable company to monitor their home or business. I feel comfortable leaving my home knowing it is being monitored by ADT and I can watch everything that is going on at my home.

I can buy service on weekends, but can't cancel my service? Preventing customers from canceling service online is ugly, but actively preventing them from leaving ADT when you have staff managing phone calls is shameful. Is that even legal? Friends, don't let friends use ADT.

Had the house security installed 11/7/2019. By 11/12/2019 it had stopped working. Called ADT. Got an appointment. The technician claimed he came but I was at the house and he never rang the bell. Got a second appointment. Technician never showed up and never called to explain why. Got a third appoint appointment. Same thing. Never showed up and never called to explain why. 4th appointment same thing. This was a very frustrating experience. Sales representatives are very good at promoting their product but services are extremely very disgusting. I called again on 11/29/2019 asking why my 4th appointment was not honored and customer service representatives very rude and they know you have no access to management. They could not get me to speak to any manager.

The alarm started going off without cause beginning at midnight on 11/29 and went off 3x before 8 a.m. Contacted ADT and they sent a tech out who did not remove the back up battery causing the system to continue to alarm even though the main source of power was removed and the keypad was disabled. Called ADT customer service and asked that the tech be sent out again, he had been gone less than 30 minutes and these were the instructions given by the tech himself. Was informed it would be $120 charge to have the tech come back and remove the battery and we should simply go to Home Depot and purchase a screwdriver to do this. This information was conveyed to me in an extremely condescending tone and I was made to feel small and unimportant by the tech on the phone. Causes me to believe in the event of an emergency how ADT will really react, I certainly do not feel safe with them at all.

I contacted ADT for home security solution when I purchased a new home. Here are the sequence of events. 1. I call ADT from the number listed on my website. They ask for credit card number and charge me $100 odd which they say is temporary and will be refunded if I do not accept the service after the demo. 2. They send one of their authorized agents to install and share my credit card information with them (without my permission). 3. The sales agent starts with a crazy quote and then agrees to install some equipment for free if I agree to a $37 per month plan. I am okay with that. I am told that I have 10 days to get a full refund.

Never notifies you before calling the police resulting in local fines for false alarm. Upon contacting customer support they refuse to admit the mistake for not contacting you. Then when you call to cancel FIVE separate times they never cancel or confirm a cancel. Each time I referenced the previous call to which they denied it ever occured. This is the sketchy customer service I expect from a rinky dink fly by night alarm company not this "reputable" company. Honestly I don't see ADT lasting much longer if this is how they handle their customers.

I have used ADT since 2008. Somehow Defenders Protect Your Home got involved when we moved and was still under contract. Their invoice lists a phone number that rolls over to ADT. When you use the automated service you are told your balance is zero. When you call the number on the invoice ADT picks up. The thing they don't tell you is that this will allow Defenders Protect your home to send you to collections for breach of contact!!

I had ADT security for three years because I was locked into a contract. During that time, the equipment rarely worked and I spent hours on the phone troubleshooting with ADT instead of being sent the repair professional that was included in my plan. They would not allow me to pay monthly, so $780 was taken out each year, even after my contract had expired and I had attempted to cancel my services. It took over two weeks for ADT to refund me the $780 that was taken out of my account without my authorization, even though they admitted that the withdrawal was in error.

ADT uses unethical tactics to keep you trapped in a contract. When you initially sign up you are in a Two year contract, if you are transferred as I was before the two years is up they say, "No problem we can move the equipment for you" but they don’t move it. They install new at the new home and the tell you that it requires a new two year contract. This happened to us twice. I was then told I had to notify them 30 days before the contract was up of my intention to cancel, when I did they said I still had 6 months on my contract, when the system was installed at my current home they agreed to 18 month contract but then went back on their word when I tried to cancel. They then started sending the bills to our previous address and after we did pay they turned it over to collection. I will never use this company again.

A few months ago, ADT's scheduled monthly payments stopped working, despite no changes in my credit card information. They claim my bank has declined the payments, but I've contacted my bank, and they show no attempted transactions by ADT. I've spent at least 8 hours trying to resolve their billing issues, but the problem persists. I have to ask myself, how can a company provide a quality high tech security system when they can't even manage a low tech billing service.

I am in the process of purchasing a new house and wanted it protected by the same company that protects my business. After looking online for ADT and requesting what I thought was a quote for a system installed by them I received a phone call. This could have been an easy sale as I was already fairly certain that I wanted my new home monitored by ADT and the installation company meant no difference to me. The company kept me on the Phone for almost an hour as they were unable to charge my card properly for the Installation fee. They promised me the best equipment and my appointment was set.

ADT Refuses to unlock the alarm system in my house so I can use it for security purposes. I cannot do anything with it, not even enable the door chimes. They are trying to force me to pay them over 600 dollars a year for a system that can work in a standalone mode for free. The entire house is filled with sensors and wires, but they refuse to come remove them as they say 'The alarm system belongs to the house.' They act like the alarm system belongs to them, and won't allow me to have security in my own home without paying them. I would expect them to give me the installer code instead of holding my security hostage.

My experience with ADT has been nothing short of a nightmare. I signed a three year contract with ADT in 2017. I feel that ADT was dishonest, callous, and irresponsible. Please reconsider another service before ADT. I signed a three year contract with ADT and everything was fine until I decided to switch my services 18 months in. Once I decided that, I was thrusted into a nightmare. ADT obstructed my buyout by refusing to release the necessary paperwork for months. Moreover, they went into my account unauthorized and took the remaining balance of nearly 700.00 dollars without thought or regard to what else I had going on.

I was told my equipment and installation would be no charge as I was a new customer. I was charged on my credit card the full price of equipment and installation. I called to speak to someone about the error, and was told they would check the phone call information I had that assured me the equipment and installation were free, and I would receive a callback within 24 hours, and I did not receive the call.

Hello, My doorbell camera has been a failure since the start of my ADT service. I always have issues with it. Also, the recorded videos no longer play when I try to access them. I am considering canceling the service all together. The hours of available technicians for our work schedule is really difficult to match.

Reactivating my account with ADT was smooth! The representative who took care of my account and the technician who updated my unit and attachments were both excellent! They were both focused in making me feel confident of the advantages of having a newer unit and the benefits of adding another motion detector inside my home! I would give them both a thumbs up!

I've been with Adt for about 7 yrs and have had lots of problems with relocation and billing issues. Adt managed to continue to bill me at 2 locations when I clearly switched residences. I was extremely proactive in informing them well in advance of relocating, but their systems were very slow in the switching process. It was like pulling teeth when it came to having to straighten everything out! Then, they switched me from paper billing to paperless, when I never authorized this...thus, called nearly 20 times speaking to different reps and supervisors and even then they couldn't resolve the problem!

Updated on 03/27/2020: I have reached out to the company in the recent past to cancel my service. Regardless of my poor financial situation, they refused to help me out. I wasnt even aware that they had me bound to a 3 year contract. Since this Corona Virus pandemic- I have lost my job. I reached out to them yet again to please cancel my contract. That company does not care about people. They refused to do anything to help me out. I am required to pay for ADT services while I am struggling to keep up with basic bills. Can anyone help me reach out to the authorities at ADT to explain my situation?

Our installation tech was knowledgeable, informative, and friendly. He pointed out several areas that needed new equipment in our 40-year old home. So far, and it's only been a little over a month since the ADT system was installed, we are very pleased.

The Installation went well. The technician was nice and informative. I didn't like that we were told one thing on the phone and something different in person. The offer wasn't as great considering we've been customers over a decade. Then after Installation we received a mail offer way better with what we really wanted for the same price but at the time we weren't offered this great deal, so we feel cheated and unappreciated.

Apparently I have two accounts and I cannot turn service to a house I no longer own off. I have called customer service and they were no help at all. The original salesman said he would take care of it but hasn’t.

Today has been my third day waiting for ADT to fix a problem with my system connecting to the cellular towers so my alarm can stop chirping. The appointment was for this morning 8-12. Just received a text that the appointment has been moved 12-5. No phone call. No request if I was available to change the appointment time. Just a text. I called the loyalty department and they are nice enough and sympathetic but they cannot get the technician to come 8-12 as originally agreed.

Bobby did a great job! Hope he will be back soon to put in my doorbell cameras! Couldn’t put them in when he was here because my WiFi wasn’t strong enough. Did an excellent job on putting the other things in. He was very nice and explained everything! Was very businesslike! Thank you for sending him!

Great service in person and most of the time on the phone. My biggest and and maybe only complaint are the new panels. These digital panels don't seem to work right every time. I try to wake the screen and now have armed my system or the screen doesn't turn on the first four tries. The door chime is obnoxious and too loud as well with no option for a simple ding or chirp like the older panels. Give me a good old panel any time over this digital one.

This company had my mom sign a 36 month contract she can't get out of unfairly. The process was done through a tablet in person where she just initialed everything. The person that went to her home told her that she could cancel within 6 months, but it was actually 3 days. She called the company before the 3 days expired because she couldn't access her contract (sent through email) but she had already been charged for the service. The file containing the contract apparently expires, which obviously makes it hard to read. However, she WAS able to read that the time to cancel was 3 days and she contacted the company before this time limit. She talked to a representative and told him she needed to cancel, she also sent an email.

I was so impressed with the customer service received from my sales team, my technician. I received a lot of personal knowledge about my equipment, how my security system benefits my life. Without this knowledge, I would have still been searching and being left in the dark. Customer service is so important, when you're not a technician or work in the business of security. So I thank my, sales team and my technician for making me safer.

The salesman was knowledgeable and understanding of my needs. The installer was thorough, clean and explained all he was doing. He left no unsightly wires and cleaned his mess up. Even my detached shop was just as I’d left it. He explained all the bells and whistles so even I could understand it. Great job overall. And I have full peace of mind with the results.

I have really liked my new ADT security system. I feel much safer when I am home and when I am away. I love the smart phone feature very much. And that I can have a couple other users like family members who come to stay with me. I have not set it off accidently nor had it activate in any way so can't comment on the response time, etc. Thank you.

Your service technician was very efficient in checking out the system. He performed an upgrade, and tested all the contacts. It didn’t take long, and he was on his way. Now if ADT would give the same benefits to existing customers that they offer to new customers that would be terrific.

The problem was that no connection to one area of home. The Tech rep was able to diagnose the problem and correct and explain how the connection works. He was on time, explained what needed to be completed and made sure all was working properly.

The service was good, no problem with the person who installed my system. However after requesting my system to not go through the "testing" phase. Someone came in my backyard and broke my window, alarm never went off I've been trying to contact them but to no response. I will be moving forward with pressing charges.

Installer was great. This young man was the best! He explained everything as he went along. If I had a complaint it would be that I would have liked more written instructions. At 73, I find that it take me longer to learn things. Luckily I had my nephew there to help me.

Our tech was great. He knew his information. He was very open and quick. He made sure my sensors was put in the right spot to capture the most movement. The Job was not messy, he cleaned up after himself and tested the product with me.

Very good service very professional service. Took good care of me and my home. Beware authorized dealers. They don’t show the same care or knowledge. Tech arrived on time had a professional vehicle talked through everything so I knew exactly what I was getting.

Very good service, knowledge, explaining the equipment sharing their product, on time clean up, very professional look, clean Gentleman. Took time to install right. Ask if we had any concerns. Big smile left literature on product and services, I would be happy to share with family & friends.

Love ADT service. But after moving my alarm to my new house I had nothing but billing problems for weeks on end. Overbilling double charges and bills for my disconnected alarm at my old residence. Also they promised me additional sensors and motions at my new residence and then wanted to charge me for them once they started the installation. Unbelievable aggravation they caused me and phone call after phone call to get it straightened out.

I thought the installation of the system was done extremely professionally. It was installed properly, exactly as I requested. We were also trained to use the system completely. So far the system is working properly and as advertised. I would recommend this system to anyone.

Our sales rep, Kevin ** did not design our system properly and did not take into account how close the panels had to be from the outlets. We had to have several service calls to correct his errors. Two service reps, Hugh and Frank were excellent and fixed everything. Kevin was mostly non responsive to our concerns. The installer had concerns about his design and we had to wait 2 hours for him to come over to discuss everything with the installer.

I was getting notification that I was running out of video storage 2 weeks before the first of the month. I called ADT and was treated with great respect and concern for my concern. Within moments, the issue was resolved and ADT made sure I was happy with the outcome. What a GREAT team!

Had a camera go offline and needed service. They called and wanted to come early (which is great but I couldn't make it). Cody came out and had it up and running in no time!! Excellent communication and service!! Thank you to everyone involved!!!!

I regret the day I received equipment from ADT. Originally I just wanted a quote. Next thing I know I’m paying $1400! for supplies that was supposed to be free. I find it odd how ADT will call nonstop to get you on their services but when need help because of their faulty equipment, you get the run around for three hours. To get out of a contract you have to pay 75% of the rest of your contract. Please do not go with this company. How can they promise you protection 24/7 when they have faulty equipment? I lost complete trust and ADT AND REGRET THE DAY THEY CAME INTO MY HOME

ADT offered an upgraded system at no charge, along with two month’s credit for service. I appreciate that the rep I spoke to did all she could and exhausted every option.

I am in the process of buying a home. I received a phone call wanting to sell me a security system through ADT. The sales person began to ask me personal information like my date of birth, Social Security number, and banking information for the purpose of securing their promotional offer. I explained to them That I did not want to follow through at this time as I had not closed on my house. They were very pushy and after the second sales person got on the phone I had to hang up because they weren’t taking no for an answer. A few minutes after hanging up I get an alert telling me that my credit score has gone down and a deep inquiry had been completed by them through Equifax.

So we got ADT in March of this year (roughly $2,000). Not even 2 months into having the system we had to have the panel replaced, the following day we could set the alarm, couldn't disarm the system with the panel, the automatic lock died two months later, the following month three smoke detectors went out. So it's been half a year and they finally decided that they would send someone to fix the problem, this coming weekend. Ha, we'll see how that goes.

I had the worst experience in talking with customer rep on the phone. I am paying so much money than other Monitoring companies thinking that I will get better service. They charge me 30$/month compared to 15$/month than other companies. And I tried asking for any promotional offers after being a customer for 3 years, the age started giving me an attitude on the phone. It's better to explore other options on market than paying these high rates.

The light in my transformer stopped working. They would send a technician but if nothing wrong with the transformer they would charge me for the visit. All I want to know is if it is safe to continue to use the transformer if the light is not working. I might add that at first the contact said, "You do not have a transformer with a light," and when I asked to speak to someone else she said I would have to call back. Later in the conversation when I asked for a supervisor she said there was one there. The supervisor said they did have an old transformer that had a light. I do not think I should have to pay for a tech to look at the item. Is the light necessary or should it be replaced.

86 year old customer in nursing home charged extra month. My Mom had ADT for 7 years and went into a nursing home October 2019. I contacted ADT and was told she would have to pay for November service even though she was in a nursing home and the ADT system was removed from the residence where she formally lived that she did not own. They insist on charging her for services that she did not receive or need in a nursing home citing their contract saying one must give 30 days notice to cancel. When an 86 year old elderly person is hospitalized and then moved long term into a nursing home they do not have time to give a 30 day notice to ADT. ADT did Not even consider the fact that she was a good customer for 7 years and made every payment on time. I am her son and have legal power of attorney for my Mom.

So, when they come out and explain the system and how it works, they tell you the battery life for the sensors is 10 years. THAT'S A LIE!!! We've had our system only a couple years, and we've had about 4 or 5 low batteries already!! It's ridiculous! And when I call to complain, all they want to do is replace the batteries! How about an explanation as to why we've had so many low batteries in a short amount of time!! I'm so over ADT!! We should have gone with someone else.. If you're trying to decide between ADT and someone else, go with someone else!!!!

330 AM alarm went off, ADT called several times with no answer from primary or secondary number, did not notify police until 4 minutes later which was after the homeowner called police. I thought I was paying for extra security in my home. Called customer service. Horrible. I will be cancelling my contract.

We signed a 36 month contract with ADT on 2/19/2016. The contract clearly stated that we would be charged 52.99 per month and that the number of payments for the initial term was 36. The sales representative who came to our home told us that we had to be on automatic billing and we agreed.12 months into our 36 month contract, our 52.99 rate became 61.39. By October 2018, our 61.39 became 65.49.

I've been with ADT for about 5 years and everything was good until about a month ago when I upgraded my system to the doorbell camera. The doorbell camera has not worked properly since installed. I called and ADT sent a tech and he recommended replacing it. After realizing my newly replaced doorbell camera did not work properly, I immediately called ADT and spoke with an account manager by the of Monique #** and she was very rude. I asked if I could speak to someone else and she said NO. After ending the call with her I called back and was told a manager would call me back in 5 mins....I'm still waiting on my return call and my doorbell camera still doesn't work. Spend your money elsewhere!!!!

My husband had been unemployed for four months and our house was up for sale. He had a good possible job out of state and our house sold very quickly and we were getting ready to move out of state. Everything was working out wonderfully, until the job fell through. We borrowed money to purchase a RV/trailer to live in until another job came thru.

Worst security service ever!!!! Changing it soon I get chance. My house was break-in into on November 8th or was reported on that day while I was away. The alarm didn’t go off because in October 17th there was power outrage while I was away. Didn’t get any call. And also on October 18th there was low battery signal but no one had call to tell me that while I had call back in August letting ADT know that I’m going away in Sept 5th and won’t return back until Jan. 22nd and yet when my alarm system went out of battery or the keypad went blank no one had call to tell me what going on while I was on vacation thinking ADT was protecting my house and I will have peace of mind. But any case I learned that I was just paying ADT for nothing. Forget about that for minute.

We were receiving alarm faults on a door sensor and scheduled a visit with a technician. I received 2 appointment notices via text message, one the day before and one the same day the visit was scheduled, of which I was asked to confirm or cancel by responding to the text. Sam (the technician) arrived on time. After he replaced the faulty sensor, he took the time to check our cell unit, he noticed it was an older 3G and replaced it with a newer 4G.

I got my system through a salesman who came by since we had just bought the place. A year into it and I have to replace window monitors and finally get the remote I was promised the first time around. It took three phone calls to finally get someone out here and repeated canceled appointments that I waited on and never got here. At the third time, finally someone came and I had to pay for more equipment and refigure the contract (add more to it). Then last month, one of the sensors went out. Called in, was told to set up an appointment to get it fixed. When I asked how much will this cost me, I was told nothing that there was insurance on the device. The sensor begins working right before the tech gets here, and the tech has no clue what happened. Lo and behold, I check my account and there it is a service work order for $26.07.

ADT has the most incompetent customer service. It took me three attempts to cancel my service and when it finally was cancelled they still billed me for the entire month even though I had been trying to cancel for weeks. Since the cancellation went through one day after the next period started I was charged the entire month. I was assured a final bill would be sent and no long would be auto drafted for the cancellation charges. A final bill was sent but days later the amount was auto drafted! They tell you one thing then do another. They are just a money hungry company that doesn’t listen or respond when they are asked questions. Not to mention the customer service during our time with the company was terrible. They never came over the speaker when they were supposed to and always called the wrong person first when a false alarm would occur. Terrible company and terrible service!

We purchased a new to us house and have had more than several vendors out to get bids and quotes on everything from flooring to doors to pest control. Yes I 100% understand security is a different than flooring. However, ADT is still selling a product with options and contracts. When I entered my phone number in the website an ADT rep called me and started selling me immediately. I explained that I just wanted someone to come out and go over some options... He sent me to his manager who was in a call center as I could almost not understand her because of all the background noise, She then proceeded to tell me all the free equipment I was going to get along with a Gift Card. I tried to slow her roll as well, in stating that ~ Again I just wanted someone to come out and go over the products with me.

I cannot write a review until if I see if the problem has been resolved. I want the camera to do what I am paying for it to do, which is to record ALL movement/motion at all times. I do not like the fact that it only records for 30 seconds once the movement begins.

I have had nothing but headaches and aggravation with ADT. The monthly bill is steep, the install bill was massive and the 36 month contract is awful. I have had power loss to my Pulse gateway multiple times, had to reschedule techs to come out and fix it 6 times so far. I'm incredibly unhappy with ADT and their system but to cancel will cost me in excess of 1000 dollars. ADT does offer refunds within 6 months but conveniently these issues started cropping up at month 13-14. My advice is to go with someone who doesn't lock you into 36 month contracts. That way if you're unhappy you can get out.

I have been notifying ADT that I do not want to continue my service after the end of my contract for months. They refused to accept a written cancellation or cancellation via the chat system online. My chat online provided documented proof of their refusal to accept a written cancellation. I spoke with the appropriate department in Sept and they assured me that I would not be billed after my contract ended. Not only are they attempting to auto draft my debit card, but ADT changed the expiration date on my card in their auto pay system after it expired. I have filed a complaint with BBB and cancelled my debit card so they cannot charge me. NEVER give this company your bank account info.

Overall I am just not impressed. Whenever I call about a bill or payment NO PROBLEM. But when I call for help all of sudden no one can figure it out. I can call back if I have further questions, I'm calling now for assistance why should I have to call back. I have two light bulbs from the company and they have not worked in forever, I called and no one seems to understand what the issue is, they say to call back when I am in front of the light bulbs... With must of today's customer service departments they will schedule a callback time. That way the customer doesn't have to wait on hold and re-explain the situation. But not with ADT.

I have been very pleased with the fast response that I receive and the wonderful people that I have talked with they are so pleasant! They are very thoughtful when they call and talk with you and most patient. I really appreciate what they do for me to see that my property is safe while I am away and at night when I am in my bed asleep!

We spent $2000.00 to install ADT Home security on their equipment in June of this year. There are no training in how to maintain equipment especially no explanation on door bell camera. We have a problem in October & no help was given to fix the problem. To cancel the service, they only works from Monday to Friday, but order service, they open everyday. This is a big firm but no professionalism. People in support will only tell you to call on Monday or you have to do the debug on their equipment for them instead of sending someone over. Bad company to deal with in security.

Now that the ADT Defenders security system is fully installed, I am impressed with its workings. The alarm is prompt, shows up on the app, the monitoring technician phoned me immediately to check our safety status. I am satisfied.

I always get my questions resolve with ADT is a great company good people. I do have ADT in 3 houses and they work fine and with ADT Control I can set the alarm on and off from a different location or from another state, and the ADT lock on my front door work as well, is a peace of mind have your house secure with ADT.

My Advisor was Jenn and she did an amazing job making sure I was sufficiently covered and at the same time by keeping my rates manageable. I have no problem in referring people to her directly or to the Agency as a whole.

I love how easy it is to use ADT and feel completely safe with ADT. The mobile app makes it easy to turn on and off the alarm, it's easy to add and delete users. It's also easy to connect to a live person when I need to speak with someone.

ADT has always given me good customer service. The technicians and customer service specialists are knowledgeable and helpful. The technicians are good about answering any questions I have about my service and have arrived on time. The alarm monitoring is very good.

Had ADT home security installed June 2019. Installers were professional, but tried to provide items beyond the agreed sale. Sales offered a free camera but failed to tell us about the expensive monthly service fee. Monthly bill was supposed to be about $45 but has been about $55. Have had to call in every month for an adjustment. ADT representatives have been condescending and rude. Will never have ADT in another home.

We originally signed up for service on rental property with Protection 1 (Now ADT) in 1998. At that time they were reasonably priced and had a good reputation. Our son sold us the policy. At that time, somewhere in the fine print was a disclaimer that a one month's notice was required to cancel the policy. We had four units, each with a separate policy. At some point in time, ADT allowed a tenant to change the verbal password on our owner account rather than on the renter's account. We were unaware of this at the time. We discovered this when we sold the properties and tried to cancel the accounts. We then discovered the fine print clause about one month's notice - who remembers that little nugget after 21 years? It is never printed on the monthly bills.

The install went fast and easy. The installer answered all my questions. I had to call and ask for help on making my first payment but it was all handled very professionally and I was walked through the posses. I like ADT a lot more than AT&T, I had a lot of problems with AT&T.

The “stay” alarm went off at 4:30a.m. This morning. Unfortunately, my phone was on silence mode, and my son’s phone didn’t recognize the caller, so the call was blocked. We are both making sure that doesn’t happen again. However, when I realized what had happened and called ADT, they couldn’t tell me what station had caused the alarm. I did not find any open doors or windows. The kind policeman said it might have been the wind. How does that happen? My previous company always knew what station number had set off the alarm. Why does ADT not have this information. I had an incident earlier in the week where my hand set off the alarm when the system wasn’t even armed. I’ve lived here less than 4 months. It looks like this system may be defective. Please advise.

We had a great Installer Niles & his manager Sharon ** take care of our needs. Best experience ever. I live in California currently and have eyes on my Arizona property. Love that I can lock my doors after the workmen leave, with a simple tap on my phone.

I recently replaced my former alarm company with the ADT Control system. The system is good, but is still not a mature product. The alarm panel photographs (of the person disarming the alarm) do not appear in the website, and the history of the pictures on the panel itself is very limited. The Alexa integration is also very basic. Many commands that would work on my normal Echo devices do not work on the tablet. The tablet is very sensitive too (even if you turn the Alexa command sensitivity down); it will engage 2 rooms away. This is probably good for two-way communication with ADT dispatch, but not good for Alexa when you have multiple Alexa devices.

After my divorce, everyone that I encountered was great in ensuring that I was able to transfer service to my name, as well as secure my house from my ex. Service itself has been great. The installer made sure that I understood and was able to access Pulse, as well as prevent him from accessing it.

I just moved to Arizona and transferred my service. When the installer came to install my outdoor camera he said he could not put it in the backyard. I know that it would have been difficult and later another tech came out and said yes it could be done. I am looking at another installation charge to add a camera. Very unhappy. I was very pleased with the technical support as they guided me through the system since the first installer did not walk me through the system.

It was one of the worst experiences I have ever had.. Wish I went with another company. The problems are still occurring and it seems I'm doing the company representatives jobs. The matters are still not resolved and I am dissatisfied with the whole experience.

I transferred my alarm system to ADT in March and used my credit card for original setup and monthly payments...3 months ago my credit card started getting rejected. After multiple calls with the customer service department and each time they told me to give them cc info again for processing as they had no clue why it was being rejected and I verified with my cc company that there was no issue on their end. Finally after about the 5th call I was advised that they only accept credit cards that are linked to your bank account. Well since I do not have a credit card linked to my bank I cannot pay the bill. This is the only company I have an issue with regarding payments and I have many monthly credit card payments for other bills.

I signed a 2 year contract for home security and within the first week started having problems with the alarm, receiving automated phone calls all hours of the day and night. ADT sent a technician out and it did not resolve the problem so I decided that I would take them up on their advertised satisfaction guarantee in which I could cancel within a certain period. I was informed that I would need to schedule 3 consecutive technician visits before being able to cancel the contract. It was AGGRAVATING to say the least just to get someone to be at my home at the scheduled time, no way was I going through that 2 more times.

I have been with ADT since 2/2018. I signed up with them through a 3rd party which have did nothing but sold me lies. They scammed me and the gift card I was supposed to get I never received. So I moved in 11/2018. I was advised that I can switch my service with not entering a new contract. LIES!!! I switched my service and boom I’m not entered in another contract. I have been calling ADT for this last year trying to get my account straightened and they have been telling me that it would. Well now I just purchased as home and I am attempting to transfer my service to my new home.

I seriously NEVER leave negative reviews, but I hope that by reading this one someone else will spare the absolute headache, stress and downright rudeness that has been our experience with ADT to date. My husband and I decided to have ADT install a security system in our new home and while our initial sales call seemed decently polite and professional the remainder of this transaction has been anything but.

DO NOT USE OR TRUST! We had Protect Your Home install it new ADT system in mid August. Initial installation took more than 10 hours. Less than 2 hours later, the system malfunctioned. It took a week to schedule them to get them out to repair it. I waited from 11am till 8pm with no tech ever arriving. Their excuse was that the tech wrecked on the way to my house because I was rushing him. They finally repaired it the following day, and again, it lasted two hours before it malfunctioned again. Between mid August until now, my "new" system has worked properly for less than 10 days. Each time I call for service, they are at least 5 hours late if they bother showing up at all. I've now been waiting for more than 10 days for management to contact me. Of course, we've not heard from them.

Protect Your Home is not a customer friendly company, and it appears all they care is getting customers pay $99. Their agent apparently wrote a wrong address and wrong appointment date, because an installer showed up at my house and he was fuming. He said he had to go to 45th street, instead of 45th avenue, and that he said I was not there when he showed up at the appointment. Of course, I was not there, because it was not the right date, and I was out of town on business. I was very unhappy about the situation and I called Protect Your Home 3 times, but every time I called, someone put me on hold and then at the end of more than 5 minutes of waiting, they say, "There is nothing I can do for you," and hung up the phone.

I call ADT to report a problem with my system. They scheduled a technician to come to my home to make the necessary repair. The tech showed up, diagnosed the issue, and found that the exterior siren needed a battery. He didn't have one... really? He didn't have the common batteries used in ADT systems? So, he scheduled a return visit. About a week later, a different tech showed up, installed the siren battery, and told me he needs to install an updated alarm panel, compatible with future 5g... Before he left, I was charged $27.85.

I first moved in and chose ADT to protect my home. Their monthly rate was high compared to other services that can keep your home secure, but I chose them in order to feel protected. They kept confusing my account with another account and made many mistakes on my bills. Taking out unauthorized large sums of money, I could not afford. Every time I called customer service I had the worst experience I have had with any company in my life, being put on hold, endlessly transferred and having to begin again with every new person. I got to a supervisor once who said they saw all the mistakes and were going to call me back with a resolution after an investigation and never did. I call exasperated and I was told my account would be canceled with no charge because of the overcharges. I finally felt some relief. That ended up being a lie.

We moved into a house that had previously had an ADT system. The alarm went off after a brief power outage and we could not stop it. The person on the phone could not help us shut it off. He refused to send a technician as it is not an active account. He told us to call an electrician at 5 in the morning to shut it off. If we get an alarm system in the future, it will not be with ADT.

I have been an ADT customer for the last 14 years, maybe more with my home, my daughter's home and my office. My daughter moved to stay with her mother in law for a few months, I called ADT to place my account on hold while she gets another house. They said NO HOLDS, if I want to interrupt the service I had to pay $160 for cancelling. I talked to someone different and he said no problem, he would put the account on hold. It was not true. They kept charging every month my checking account, when I realized I called them, they said there are no holds and if I cancel I have to pay the remainder of the contract.

Initial call to get service was ok. I was promised a 2yr deal by the salesperson on the phone even though 3yrs is standard, or I wouldn't have gone forward with them. They sub-contract out the installation and equipment sales, so the people they sent had not idea I'd discussed that on the phone and, stupidly, I didn't read the fine print until 2 years later when I'm about to move! And I have one year left on the contract. This will be taken over by the buyer (maybe) or I'll have to pay 75% to cancel.

We called in JANUARY 2019 to set our account up on auto draft like all of our other bills have been done with every other company and it's now OCTOBER 2019 and this company is STILL calling us and saying they can't process a payment, or maybe there is duplicate payment methods, or the third party vendor keeps saying it wont work. The excuses we've heard range widely, but what has been consistent is NOBODY can set up an auto draft and they expect you to just take time and call every month for a payment which is a big waste of time.

ADT IS NOT THE COMPANY IT ONCE WAS---RUN, RUN FAST, DO NOT DO BUSINESS WITH THEM. I called ADT in the middle of the night believing I could get the leader in the home security industry to assist me in protecting my home and my car after the third brake in in my area. I saw ADT and made the call. I paid $106 on the spot to a woman who answered as if she was an ADT employee and made me feel comfortable having made the call to her in a time of upset. The Defender technician came out and because I did not know he was NOT ADT AFFILIATED I asked him where his ADT vehicle was and he said, "they are making me drive my personal vehicle because my ADT truck is in the shop." He pointed to an Id hanging from his rear view mirror inside the vehicle and he also wore a shirt with ADT written on it, but as I said he was NOT ADT.

So far I have had a terrible experience with ADT through Safe Haven. We just purchased our first home. I came home from to a sales rep on my doorstep telling me that a $3500 credit was given to us for closing on our house and he was here to get us set up. I was a little apprehensive as this was the first time I had heard about this but I was interested in a security system so I listened anyways.

I am a long time ADT customer: five years. Over that period of time, they raised my monthly fee by 20 dollars without any additional benefit to me. You would think a company that interested in increasing its price would care about delivering a good customer experience. They do not. System malfunctioned last weekend, in the middle of the night. After three calls into customer service, they were not able to help me fix the issue or even stop the beeping without deactivating the whole system. The earliest they could get someone to my house was Thursday — five days after the issue occurred. They offered nothing in exchange for the inconvenience or the five days I was without a service I paid for.

On Friday October 11,2019 10:44am was the worse day of my life. Someone came and knocked the front door. We didn’t answer. They jumped over the fence and took a landscaping rock and broke one of my glass sliding door. My ADT system never went off. My daughter ran upstairs yelling and screaming, "Mommy someone is at the back door trying to get in." I called the police which took 15 minutes to get to my house. My daughter and granddaughter was in the closet hiding. Half my body was out the window yelling and screaming for help. I contacted adt and told them what happen then sent a tech out. He told me the sensor Sensitivity was turned down that’s why it didn’t go off after the attempted break in. He assured me it was working. Later that night my adt system stop working we were terrified. Adt came out the next day to fix the system. I don’t feel safe. Feel like switching to another company. I trusted them but they failed me.

Paid for all equipment upfront, after several Tech visits had to secure 500 megs of internet per the tech. Now faulty equipment from ADT that I pay insurance on and have to wait a week to receive. Trusting my home and family to a dime store security system. DO NOT GO WITH ADT!

Their technician lied to my mother and I when installing a system for her home so he could get the commission. He said we had 30 days to cancel the system then after we signed said we actually had 3 days. Afterwards I have been on the phone back and forth with Protect Your Home to get my installation cost back for the last 3 weeks and have made any progress on getting any money back. This is pretty unacceptable.

I have experienced a number of significant issues with ADT Customer Service. ADT sales representatives are dishonest and misleading. Contract lengths are not as advertised (they are much longer); however this is likely my fault for not reading the fine print. What I cannot be accountable for is the abhorrent and rude treatment of ADT representatives who seem to take pleasure in stating I have no options but to continue to pay for services they cannot allow me to access. I have never been treated as poorly as I have been by ADT representatives.

We were sold a system (and $2137.74 in add-ons) with the understanding that they would relocate us given a potential move, not the case at all. On January 19, 2019 we were approached by what we thought was an ADT representative at our new house, that we had just purchased in Wylie, TX. The representative was not ADT, rather representing Revamped Security Solutions, which was not made obvious.

I call because he had an issue with service. I found out from the guy that came to our house we are not directly with ADT but a third party. Also, they sign me up to a 60 month contract without my authorization. Now they give me the runaround. All of them tell me they will call me back and no one does. I want nothing to do with them ever again!!!! They suck!!!!

I've been a long time ADT customer and always justified paying more for ADT for the benefit of having someone to call if I have issues or problems. Considering the monthly cost compared to other systems, the customer service should be outstanding because that really is the distinguishing factor. But I finally needed assistance and have a terrible experience and absolutely no help. All I wanted to do was stop my smoke detector from chirping until I could go get replacement batteries. Was told I can't do it without setting off alarm temporarily, but they'd ignore it and wouldn't send the fire department.

Michael ** was my tech and he did a FANTASTIC job. Very friendly and very informative on everything to do with my equipment. His advice and technical skills really made this move very easy. Excellent employee for ADT. Thanks Michael!!

ADT's tactic is to come to your home and install sensors on the doors and one window and then talk about packages. After exploring the options we said that we wanted to look around before making a decision. The tech then said, "I need to call my boss." Over and over they tried to make deal after deal. He would not leave or take no for an answer. The tech then put his boss on the phone. I told him that I felt like a hostage in my own home and he said, "Why do you feel like that, why can't you just make a decision." I can't believe that such a well know company is so aggressive and rude. This is the worst customer service that I have ever had.

I’ve been a loyal ADT customer since 2007, and desired to upgrade our very old system. The sales person who came to our home rushed through the appointment recommending a very pricey upgrade package. When we hesitated at the cost he promised a 6 month money back guarantee if we weren’t happy. Since the installation we’ve had nothing but problems. Multiple very lengthy phone calls have been required - often at very inconvenient times while we’ve been out of town - to resolve incorrect programming of our new system components at the time of installation.

The system that you buy includes an app to allow you to monitor the home 24/7 from everywhere. Be aware that if there is a power outage/loss of internet (even for a minute), your app goes off-line and you will have to manually reset the modem to be able to access your app again. This is annoying if you are at home, but makes the feature absolutely useless if you are traveling or out of the house. In my case my system has already gone offline 4 times in 2 weeks, and every time I have to go to the box and manually reset it to get the app back online.

We signed up for ADT about a year ago originally. The service tech swore that we had a 30 day return window (you only have 3), so much so that he made the sale on it. We were reluctant but he convinced us and told us the dates on their "contracts" weren't valid. Well a few days later we changed our mind and when we called the company to cancel they told us we were wrong and were making it up just to get out of the contract. They brought their installer on the line and even he said that he had given us the 30 days window expectation but ADT refused to honor it. They just shamed me for not reading the contract fully. Well we ended up deciding to keep it because we didnt want to spend almost 1400 to get rid of it. We have 4 small children and my husband is a disabled veteran AND this was right before the holidays. Well in the spring we decided to sell our house.

I had ADT for 5 years paying $35 for pulse. Then moved and when I called to cancel they did’t give me the option to transfer and I Had to pay an extra month because they require a 30 day notice. So when I requested service at my new address I had to start a new contract at $55 for same service & pay for new equipment. I was told to call customer service to have my previous payment match but then I was told I had to wait 60 days. I just recently call after the 60 days and they said you have to wait a year. Every time I call I have to talk to 3-5 people or more and explain my self again.

I was a customer for 17 yrs and then I realized what a rip off this company is. Simplisafe offers same service for fraction of a price. Then I called twice about discounting my service to be sure I ended everything correctly so that I didn't incur any fees and finished by 3 yr contract. Yes - 3 long years. And now after the fact, they're billing me for $18.42 because I ended my contract 13 days early. This is not what two of their representatives told me on the phone. And this is how I'm treated after 17 yrs as a customer? Good riddance. ADT is as bad as cable companies. Get rid of them!

I called ADT in weekend and tried to give information. The first person wasted my time for almost 30 minutes, and didnt bother even to ask questions regarding the number of windows or door entrances! At the end, he came up with $800 for equipment. When I asked him I am not interested in, he connected me to another person who tried to help and asked essential questions, at the end bring down the equipment price to $200!

I was very unsure if I wanted the ATD system in my home, my husband wasn’t home when they came to give us a quote for a system on a Thursday, so I asked them if it could wait.... Of course they sold sold sold and told me I wouldn’t get all the same “deals” if I didn’t sign now! (I had talked them down from $6500 to $4500 so I didn’t want to lose that!) So I signed knowing I had a 3 day out. I didn’t have them install ANYTHING, so I could confirm everything with my husband. When they came back on a Saturday I was able to talk them down some more, to $3500, and they installed the system. I asked again, "If we don’t like it when do we have to cancel by, Monday?" They ADT tech stood in my kitchen and said “no, since we are installing today you have 3 business days from today... so Wednesday.” I HAVE THIS ON VIDEO RECORDING FROM MY PERSONAL HOME SECURITY CAMERAS!

I sold my house. I told ADT on 21 AUG 19 that I wished to cancel my service on 26 Aug 19 due. Well they said to me that it would take 30 days to cancel my account with them. I no longer was on a contract with them but kept their service. When I first got with them it took the same day the install person arrived to activate my account. Now for some reason they say it takes 30 days to turn it off. Yeah right. That is a bunch of Manure and they know it. So they billed me when I had a $21.26 credit for a whole month where I was no longer the owner of the home anymore and had unplugged my main head unit from them. SO LET ME SAY THIS. GO WITH ANYONE ElSE but ADT. They will charge for service not given nor wanted

Not happy with the way automatic payments are taken out of my bank, this is the second time a payment to ADT was declined by my bank, and ADT does not know why. I finally gave them my routing and account number to see if that fixes the problem. Also the security system alerts the police when there was not even a break in, and I got charged by the police for a false alarm. As far as I'm concerned, ADT is no good....period.

Worst company ever to work with when you were trying to remodel/add an addition onto your existing home. They have been incredibly difficult and not willing to work with me in any way. I am not even trying to cancel service. I am just trying to deal with the construction project on my home. They refused a pause service. I had to fight for them to even remove sensors on doors and windows that were being demolished.

I’ve been a customer for 3 years paying 70$ per month. I recently had new windows installed so I needed ADT to come and replace 3 slider door sensors. They wanted $350 to do this. That price seems crazy to me. I paid over 1k to install the original system so I asked to speak with the customer team. Told them if they want to charge me $350 to replace 3 $10 sensors I’d leave as a customer. They didn’t care obviously so I’ve cancelled my account and will try SimplySafe. I’m excited.

I cancelled my ADT service approximately two months ago. Since then, they have hit my account twice. When I called they advised that it doesn’t cancel until 30 days from when you say to cancel. Shady business practice, lawyer has been contacted and in current review.

I am moving and they require 30 days notice. So, I get to pay them for a couple of weeks where I get no benefit. My cost is $27.21. ADT’s cost is I will never use them again including not in my new house, I will cancel them in my business as well, I will tell everyone I know and don’t know what a bad company ADT is. To senior management, imagine if you didn’t charge me $27.21 for services I will not receive, you would have still had my business in my new home, no social media comments, and my business would still be using ADT. That has got to be the worst ROI on $27.21 imaginable. Congratulations.

My fellow Senior citizens out there beware of ADT. I have been a customer of ADT for one year and 11 months. During that time I have always paid my bills on time and I have always taken care of their product as I was instructed. For the last 11 months I have had to have a technician come to my home to try to fix the rear camera where there is much need for this particular camera. I have been so frustrated as a senior citizen and not being able to have the consistent coverage in this area has brought to me a great hardship. I have reached out to the company numerous of times begging and pleading with them to assist me in this manner and yes they have sent our service persons but never ones who corrected the issue so that the camera will work properly.

Got letter in mail that indicated it was from ADT (found out actually Protect Your Home), it was offering a special deal to me as a former ADT customer to renew with them. The letter said special rate of $19.95 per month for 12 months then it would increase for two years. I called the number and talked to two people who explained the offer as a chance to get my old system working and or upgraded if needed at no out of pocket to me plus they would include a doorbell camera. They told me they would also allow me up to $547.00 in additional upgrades. I would only have to pay in advance $99 for installation and then 36 month contract of $19.95 for 12 months and 24 months at $36.99. I asked would the doorbell video add to bill and was told yes $4.00 per month.

We have had ADT for almost 3 yrs. We swapped to Vivant and called to CXL with ADT and were told we would have a final contract buyout bill (which Vivant offered to pay). We received a bill for 173.34 and I called ADT to verify that was the final bill and was told yes. I called Vivant and gave them the amt and they sent us a check so I paid the 173.34 to ADT. Well in Sept we received another bill from ADT for current services. We called and the rep told us it was a mistake and credited us the 143.00. Well this month Oct we received another bill saying our contract buy out was $295.00 and we owed 148.00 after the 143.00 credit from last mo...I called and asked what was did the 173.34 that I paid cover and the rep stated that was for June July and August billing.