ADT Reviews

The sales representative at ADT was the best. He's very professional, he knew what he was doing, he took time to explain how to work the system and the equipment and explained all the different packages they had. He was very well-versed. I love all the features that I got. It's user-friendly. That makes it even better because I'm 65. I have time to try to be working this and working that. It was super easy. I like how I can use my phone. Then when I'm almost home, I can just disarm it. I went back to work and was telling by how much I love ADT and I'm showing it to them and they were like, "I'm gonna get me one, now my daughter's a mom. I’ll be calling them and tell them I want the same thing you got." Overall, I love ADT.

The sales rep was a good guy and everything went smoothly with the installation.

When I was sold my system they told me if I moved I would get to move my system at no cost. While it is true they move the service but I just found out it does require you to buy a whole new physical system. So if you put out 2000 dollars for a system, and then have to move, you will be required to buy a whole new 2000 dollar system. It is a total scam. Don't fall for it. Buy something you can easily move yourself, and pay for a service that is a 10th of the price. You will be sorry if you believe anything the company tells you.

The advertisement is very misleading. They said the package was 27.99 and I made sure I asked their rep who said she was going to give me the price and that with the tax and stuff, it would be around $30. But when they came to the house, the guy said that the 27.99 price is not in New York State. From $27.99, it’s $40 now. Other than that, it was good with the sales rep and the installation team.

ADT's rep was really thorough and super polite. The features in my package are pretty good and the doorbell camera I got is cool.

There are still some things with ADT that are pending. And each time I call, I don't get the person so I was getting so fed up and saying these people are not nice. I was given a name and a number. But that person had promised he was going to send somebody to come and fix something and they never came. Each time I called, nobody answered the phone. I have left a hundred messages. Nobody calls. So I said, “Okay. They don't want. All they want is my money.” When I applied, the people I talked to first were super special. I got some promises. I got their quotation. But then when the person came to install, things changed. I complained, talked to the representatives again, and they were nice. Then finally I got to get to Accounts and then they solved my problem.

Russell, the gentleman from ADT, was patient enough. He went through the details. The price is on the high side, but no offense to the guy who sold us some stuff. I got that touchpad button because I didn't want it to shoot up on my monthly. Have a very deep conversation with the person to ensure how to protect your home, and in the end, stay within logical limits.

The sales rep was amazing, wonderful and very helpful. The guy who installed the system did an excellent job and explained everything to me. Everything's good with ADT. The system is simple and easy to use.

The ADT system was very easy to set up and it was very good dealing with the rep when I signed up as well as with the tech who installed the system.

I had a history of trouble with our landline that was connected to a different alarm system, and I wanted to try to get rid of the landline to avoid that. While I was talking to a representative at a Verizon store about getting a box, they happened to mention that they knew a customer who had ADT and got rid of their landline, got ADT and it worked. So, I started down that path. The very first person I talked to was great. She was very informative and very good about answering my questions. The second person that I talked to was giving me cost information. I felt like they kind of went into sales mode really fast and wanted me to buy more than I wanted to buy, but I ended up at a price that I thought was reasonable that we could afford.

The rep that came out was able to answer my questions and make me feel comfortable to go ahead with the process of getting the alarm system. But the installation had to be done in two parts. They didn't tell me that when I got the camera system, I had to pay the 299 upfront. It threw me off that I didn't have the money in my account to pay that. I had to reschedule an appointment for the installer to come back and do the camera part of it.

ADT's installer was outstanding. He couldn't fix the cameras up because there was a prerequisite that we didn't have fixed until this week. Other than that, ADT was absolutely outstanding and I've had a very good experience with them. Their website detail is limited though and it needs to be expanded to make it easier to understand and to help a customer make a better-informed decision.

Not knowing what to do, and never having a security system, I just looked on Angie's List. They had a coupon that was a great offer for some of the equipment to be included for $99. So, we got $800 worth of equipment included with it, with the redeemable coupon.

I spoke with an awesome ADT rep on the phone. Everything was great. The installer showed up on time. He did a great job and cleaned up after himself.

I wanted to try something different than what I already had and I went with ADT. I lived in New Jersey and I wanted the security system to be installed into the home in South Carolina. When I spoke to the rep, she went over the plan and the packaging then she gave me the price breakdown. I told her it was great and she told me I'd get the keypad, the door locks, and all these features. She also said that my bill would be less than $60 a month. But when I set up the appointment, a few days before I was flying to South Carolina, the rep never showed up. So, I called and they said it was a mix-up. They wrote a wrong phone number down and it was a whole big thing that cost me an additional $600 for an additional flight. I had to change my flight and I had to get my rental car extended.

Michael came here and he was very personable. He interacted with my son. He explained things. The only thing that I'm concerned about is the hole that was drilled through the house, where the wire went in, so there's still a little gap on the outside. But everything else went great. I had the system installed on Saturday and on Monday, two of my cameras didn't work. I tried to call but it got a little difficult for me trying to reach out to somebody. So I went to the two cameras that did not work and unplugged them, and then I plugged them back up and they did work. Since I did that, I have called Michael and he called me back. We talked about it. He told me hat shouldn't happen anymore. He was very kind and sympathetic. As of right now, everything is good. I'm very satisfied. The only thing is that I would like to be able to go back and watch when I hit the camera. Like, if I'm working, I may not be able to go and check the live view.

The guy that I spoke with on the phone was all right. The technician that came out to install the system was wonderful. He showed us everything we were smart enough to ask. The system records movement, which is what it's supposed to do. But we've been having a lot of rain. It takes rain pictures every few minutes. We get like 60,000 pictures a month. I hope we don't go over that because it records all the rain we're getting. That’s the only thing we’ve noticed.

I used to have ADT's service when I had my house back in Phoenix. The installation team was one person and he was good. However, we seem to have some problems with the camera. It catches people leaving but it does not always catch people coming and going. I don't know if it has been placed in a good spot or something weird. Other than that, our experience has been good so far.

I would like to get the door lock in the future., but other than that, we're more than happy with our ADT system and we're excited about it.

When I first spoke to the rep at ADT, she told me about the bundles and all that good stuff. They were talking me into getting the premium system but I didn't want to spend $60 for the home security just to have a video cam. I explained to them the main reason I got it was I need the chime for the kids. I have a pool and I want to make sure if they open the rear door, we hear the notification wherever we are in the house.

I got a mailer and ADT had a bunch of discounts on it. The rep was great and the installation was solid. The only issue is I have to turn the volume down on the thing. That aside, it's good. We just needed to be locked for my kids at night so they feel safe. We're very happy with the system and I would recommend it.

The installer I had was very thorough and helpful. I like the features of my system. I've only had it for a week. I noticed that the camera went offline. It seems like I have to replug it in but I'm not physically at the house. Other than that, it's fine so far.

The reps were informative. The installers were very good. They were courteous and got things done.

I’ve used ADT when I lived in South Carolina. I know their equipment and what they do. That was what I wanted to purchase when I contacted them again but my experience with their sales rep was troublesome and he very much misled me on the phone. We had an existing system in the house and the house was three years old when we purchased it. I told him what we had and he told me that that was one of ADT’s sister companies. He said that with all the equipment w we had, we'd have an $850 credit. The main thing that we were looking for was the doorbell camera, which was what what my wife wanted, and he said that that was covered. He also said that we were going to get out of there with very little money at all.

I've known about ADT forever. I had a small provider, but he wasn't responsive. I knew ADT, being as large, is very responsive. And I've thought about going to ADT for a couple of years now anyway. Getting a time took three weeks, but that's all right. I had a very knowledgeable installer. I was so impressed. He was knowledgeable and superb.

The system works fine. The only downside is the things that aren't being communicated very well to the customers. It's misleading to get onto it and catch them on the hook. I was expecting to get a camera in the package that I was given, but then I found out I had to pay a $300 fee in order to use the other system with a different wall mount thing.

ADT seemed to have more security than other companies and I could trust them the most. The installer was very nice and he explained things very understandingly to me and my grandma. I like that the security system lets me know who's coming in and not.

The representatives that I dealt with on the phone were awesome. They were really nice and considerate. They were pretty thorough. But the technician that installed the system was very unprofessional. He didn't explain to me that there were different systems and parts. He didn't tell me the different options and the different pricing. So I couldn't make an informed decision, if I did want to upgrade or not. He came in, sat on my chair and said he gotta go take a look at my house. Then he came back and sat down and he told me what all I paid for or whatever went with the package. After that, he said it would be about $400. I told him that I thought I paid for it already. He said that he was giving me some type of system with that system. I said, "Well, what did I pay for? What's the difference in what I paid for and what I have now?" He said, "Well, I gave you the best stuff."

The first installation was okay but the tech didn't use the correct adhesives on the back. Two of the devices fell off the very next day. I was able to stick one of them back up above the back door, but the one that fell off of our garage door broke the sensor. They were back out that Saturday when I could get them out there, and they put a new one on, and then put the correct adhesive behind the device. Other than that, the ADT is awesome. The keyboard’s great. They showed us how to make changes. We got the glass shatter monitoring, too. They did an excellent job.

I had a great interaction with the sales rep. He was professional and very knowledgeale. When the installer was here, he took his time and showed me the product. He didn't pressure me into getting something that I didn't want. So it was a really good experience.

When I talked to customer service about setting up a plan, they seemed to know a lot about the plan, but they couldn't really answer anything other than that. I had to wait for the technician. I wasn't real comfortable about that because I had some questions I would like to had answer while I was on the phone, instead of having to wait until the technician got there to ask them all the questions when it came to the security and the camera aspects of the system. So the customer service people could be a little more knowledgeable when it comes to the camera systems. But the system has worked pretty good. The only problem I have is with one of my cameras. It's been disconnecting from the system a lot. But overall, I like the system. It gives me peace of mind. My wife feel more comfortable with it.

I'm so in love with my door lock. Also, the person that I’ve spoke to when I called and the person that did my installation were both amazing. They were good, set up everything and it was great.

Moving first into my home, there was a retailer who came to my house. He offered me a package and I didn’t follow up. I called ADT myself to see if I could get a better deal. The sales rep was awesome and he gave me a lot of information that I didn’t know of prior. The installer arrived early, went through detailed information, and gave me various options to pick from in terms of security.

The ADT rep I spoke with was nice. The only thing is they told me it’s free install but the guy wanted to charge me. I told the guy on the phone I’m gonna do whatever I wanted, but they said that that’s something that I should take up with the installer, but it shouldn’t be extra cost. Other than that, everything is great.

The sales rep was nice and friendly. He explained how each system worked. The guy who did the installation took his time to explain how he was going to install and it was fine. It took a little bit longer because he had to go back and find one of the Ring camera thingies but he got everything installed nicely on the windows and on the doors. The system is working good so far. The only concern I have is they gave us an amount but they didn't do a breakdown of what each item cost and why it's going to add up to the final amount. People need to know what they're paying for, what item they're receiving and paying for and how much each item is.

I was checking ADT and I called them to see what their rates were. The sales rep that I talked to was good then I had a great experience with the installer who came out. The features of the system that I got are also good.

The technician who came to install showed all the equipment to me. ADT did a really good job. My experience has been great.

The other companies didn’t have any type of incentive and ADT had an incentive of $1,500 on the equipment. It was an easy transition with the sales rep. The installer briefed me on the max security protection system, which I did not need, but he was very open and willing to let me know certain things that you should have as well as what you shouldn't have that's not required for my home. Overall, it was a great experience and the best feature of the system was the door lock. Having the system is more of a relief with our kids being home.

The installation didn’t take long and the technician was able to explain to me what I needed to do for all the features, which was pretty good. He also left a pamphlet. In case I forget anything, I can always look at it and remember what I need to do for each feature. The experience was pretty great.

ADT is a good company. Everything is working fine. The system is the right way I wanted and security for my house and family. I am satisfied.

I was living with my brother previously, buying my home, and he had ADT. The tech was there for an hour and a half. He showed me how everything worked. I have two little ones, so the system gives me peace of mind.

I've got five sensors on windows and CO2 monitors. I didn't have that before but I spend about $2 less than I'm going to be paying per month now. I wish I had gotten the totally digital keypad, but this one's okay. I'm getting more for the money. So I feel a little better now.

The reps were all pretty knowledgeable with everything. They were pretty professional and had a good attitude. ADT was pretty efficient and on time. They were also neat. I don't have wires hanging everywhere, which was very important to me because we just bought a brand-new house.

ADT is well-known to me and we just decided to get it. The installation was really good. It seems like it's taking a little bit to get used to going in and out the door and disarming it. Then the door doesn't lock exactly right sometimes. We were going to call back and see if they’d come back out and look at it. But it seems like if we’d lock it with the phone app, it locks just fine.

I liked how long ADT has been around and when I got their system, I was very satisfied with the package. The customer service is also really good. Their reps are super helpful and knowledgeable. They're reliable and they know what they're doing.

I trust ADT and I like knowing that I have their security system. It makes me feel safe and allows me to rest with no hassle.

The representative I spoke with was great and the tech who came out couldn't have done a better job. Dealing with them was all-around good. The system is fairly simple and eventually we want to add a couple more cameras, but we’re okay right now.

It was my mother who decided to go with ADT. I wouldn't have gone with them if it was up to me. We changed internet boxes and the cameras went out. The reps couldn't help me over the phone just to turn the cameras back on and they had to send a technician out. It's now covered for the 90 days but after the 90 days, if the internet and cameras were to go out, it's not. So, ADT will charge me 100 for them to come out and fix the cameras. That kinda sucks and did not make me happy. ADT is expensive in the first place. But the communication was great as well as the technicians. I like that I can see the cameras on my phone and that I can unlock the front door and disarm the system with my phone.

ADT is a trusted name out there, so I went with them. Their installer was thorough and explained everything. He made sure I understood the system and it was what I expected. I'm out of town a lot, so I like that I can look at my cameras and the system alerts me of what's going on.

I've had ADT since 1989 in two other homes and I like the hardwire better. I’m just old-fashioned but this is fine. The system works and I love the app. As long as it goes off when somebody comes in my home, I'm good.

I was introduced to ADT about four years ago and I have their service at my current living location. The reps I spoke with over the phone were patient and understanding. I’m a female and a new homeowner and Ryan, the guy who did the installation, guided me through what was necessary for me and for my protection, being that I was going to be by myself. He explained everything thoroughly, gave great advice and was overall very professional. I am enjoying everything about the system. I love the concept with the door being able to lock my door from my phone and also where he recommended putting the motion sensors made sense. It provided extra security as well as the camera, and him walking me through all the features there. He was trying to play around with stuff and potentially messing up.

My ADT system is user-friendly. But it would be great if we could get some more items that like the doorbell and another lock integrated to ADT. I have that installed already but the tech said that he could not integrate that. So now I have to use two different apps. Apart from that, everything is good.

The guy that came out was very helpful. He made me understand the process and the upgrades. Everything was fine.

ADT's rep was pretty good. He took care of everything really well and I was highly impressed. I would advice others to also go with ADT compared to other companies, because of the great customer service and because they offer great protection. But it’s more of the customer service that really tilted the way to go with ADT. I personally looked at a lot of companies and there were some that were cheaper than ADT. But they didn't offer the customer experience that was very good that I knew I could have as a backup.

I had ADT a few years ago. Then, my father sent me an email with this advertisement about how much services you'd get, how many products you'd get, and the $100 gift card rebate. So, I went with them again and the sales rep I talked to was very good. The installer was fabulous, too. But instead of paying $99 for an installation, it became $397, since I needed to add the another item plus installation. That was a big shocker. The sales rep should’ve probed little bit more as to what I needed, not just sell me the package and make it sound better than it was. But the gentleman that was there for the installation explained it very well as to why I couldn't do what they were selling me over the phone and I felt comfortable that he wasn't just trying to sell me something. Unfortunately, I have two problems now and they're going to come out on Saturday.

The gentleman that came out to install was friendly and professional. We had something in common. We both love pets. The only thing was that I was not informed at the time that the initial monthly payment would be deducted from my account three days after the installation. To my surprise when I checked on my bank account, that happened. Luckily, I had enough in the account to cover, which at some other time, I would not have, and it would have probably cost me overdrafted amount.

ADT had a good program for me, so I went with them. But the person who I spoke to to sell me the product originally was not truthful and the features that I got with my package was not at all what I was told I was going to get over the phone. I was told the package that I would be able to get would be at a low price and it would include the basic things that are needed. But it didn't and I would have to pay more than what I was told if I would get the features that I wanted. I was going to go with that but it was not affordable for me, so I need to downgrade. Other than that, the young man who came for the installation was great and knowledgeable.

Terrence, the rep, showed me the equipment and where it was going to go, then he installed it. The alarms are easy to set up and I was very pleased with the service. I didn't walk away not knowing anything about the ADT system and Terrence did a great job explaining everything to me. He also said if I had any questions, I could call him.

My daughter was with ADT and I decided to go with them too. The installation didn't take as long as I thought. Everything's fine. The system is pretty simple.

The ADT rep was polite and very informative. The installer hooked up the system with no issues and told me how to use it. Everything went well. I got everything in the parts where I find useful. The doorbell is one of the main features that I like. It’s the one that I felt I needed to get.

The technician was very knowledgeable and had an answer for every question I had for him. So far, the products are up to par. It’s not even a week yet so I haven't had any issues with having to use the system. I'm satisfied with ADT so far.

When I called initially, the rep helped out a lot and answered all the questions. Even the tech, when he came in, talked us through where we should put all the sensors. I was out of the house and my mom was home so he called us whenever he had a question. So, he did good. I haven't had anything I dislike about the system although when I talked to the rep on the initial call, I thought I was getting the touch screen. I’m fine with what we have but there was a huge difference in the price.

The rep and her boss were both pleasant. The installer was very down to earth as well. He made me feel comfortable and it was like I didn't even think he was a tech. He was calling me a friend. We went over the system three or four times. I would probably need two more cameras versus the two I got, but I'll go with it now. I like every single feature that I picked. Overall, it’s pretty much easy with ADT.

I put in an inquiry on ADT's website and they had an offer for assistance with equipment purchases. Then, when we spoke with them about the different options for our area, it seemed to be the best fit for what we needed, so we signed up with them. Later, I was contacted about setting up a time for the installation and after that, the installer communicated with me. It was a very easy process and the installation took about three hours. I felt very safe though and the tech was very professional. He wanted to know the areas that I was concerned the most about and everything so far is good. We really like being able to use the app and we like our children to be able to have their own passcode, so that we know who's in the house at all times. We've never had a system with cameras before, so this is different for us and we're learning all that. But we like it.

The home that I purchased was already wired for ADT, so I stuck with it. The setup was handled well and my experience with their reps was pretty seamless. They also answered questions.

The guy that was here, the installer, was absolutely amazing. I'd like some more free stuff though, like another window mount or camera. But I would recommend ADT in a heartbeat.

My sales rep was very nice. When I called, she thought it was going to be a switchover because I had a system. It turned out, it couldn't be because Time Warner or Spectrum has encoded everything so ADT can't get into it. That was fine and was no big deal. It's just that I had a sensor on my basement door and I didn't get that with ADT. I would have to pay more for it. My technician was great and he showed me everything like how the system worked. I had an alarm before so I was familiar with how it worked. The people, on the whole, were very customer-friendly and it was easy to deal with them.

The sales representatives were fantastic. They covered all the bases and made sure I was well aware of what was going on. Then the installation tech was very nice as well. Overall, I feel safer with ADT.

The ADT has been good so far. The installers finished the installation yesterday. They didn’t have a bracket for one of the pads and they had to get that done so the installation took a couple of days.

ADT originally reached out to us when we first moved but we didn't go with them right away because price-wise, it wasn't feasible for us. But it seemed like every time I tried to get information about another company, ADT was the one that returned my calls. In the end, we were able to work something out and so far, everything has been okay. But when we talked to one of their sales representatives, there were a lot of details that were left out and a lot of stuff that we were promised were not delivered. So, they need to be more open on all the options of the client that they're trying to get and they need to explain more in detail, not try to sell them on the stuff. But the technician explained a lot to us and our interaction with him was very pleasant. As for the system, so far, it's good and we don't have any complaints.

The ADT tech has to come back because the internet was out in my area. He said he was going to come back on Monday. He was very professional. As far as the product, I really like the camera. That's the biggest reason I got it. My kid's grandparent signed up for ADT after I did.

It was very good dealing with the tech although I had to translate everything to my husband because he only speaks Spanish. So, I was back and forth when the tech was teaching us how to use everything. If would probably be better if you put in a request to ADT for a Spanish speaker to come out.

ADT did an install recently on a new home we purchased. We called to get some help after the install. No response. Left message. No response. Decided we would like to cancel after 6 days. They will no let us cancel because it was after 3 days, even though we called within 3 days and never got a response. The eqpt and what is offered is not worth the $. The customer care was terrible. They are more concerned about their 3 day policy than making sure customers like their product. Never again ADT. Don't get sucked in.

ADT got an initial discount with the equipment and stuff like that. Also, my loan company ended up suggesting it to me. The rep answered all my questions and walked me through what he was doing, how he was doing it, where stuff was gonna be installed, how we could upgrade or not upgrade, or everything. He was pretty good.

My daughter just moved in this house. So, she needed a security system. She had a problem this morning. She walked out the door, then forgot to turn it off. She said she didn’t hear the alarm go off. With mine, once you open that door, noise starts blabbing up really loud. I feel safe with ADT. They do an amazing job. Security is very important, so I suggest everybody to get some type of security.

The guy on the phone was fantastic but the guy who installed the system didn’t seem interested in installing a doorbell camera. Otherwise, everything was fine. It's only been a couple of weeks and it's been smooth sailing so far. I liked the control panel where I can see all the cameras at once. But I wish I could get the doorbell camera. I was very disappointed and I’m still trying to get over that.

The installer was good. But the installation costs for some of the things I wanted were more than expected. They should be more upfront about that. The reps told me about the package that we were getting as far as the security system itself and we talked about video. But they didn't quote a price on that. When the sales rep got here, he quoted me a price of 300.

ADT is doing really well. The only concern I have is I have a backup camera for my backyard and I was wondering if are they good with the heat or if they are weather-resistant. I live in New Mexico and it's gonna be hot this summer. That aside, I would tell friends to go ahead and get ADT because it's good.

I had ADT in my other home and I shut the service off about three years ago. I decided to reinstall because I liked it at my other house and it was good. It was before the days of the cameras. The rep was not bad but the problem was he had to rush and he trained me somewhat but he didn’t set the cameras up good. I had to have another guy come back and link it with my phone because it was constantly going off. He set the perimeters up but it would pick up everything. It continued to do that but I finally figured it out by calling back and forth with the ADT reps. I can go to a desktop and change it but I'm still having the same issues. I finally shut the notifications off of my phone because they trip all the time. It kept me up all night long one night. It was every few minutes. It's not doing its job at all.

I have seen an ad on the TV about ADT and that made me go with them, so they did a good job with that. Their rating also played an important part in my choice to sign up with them and so far, I’m well pleased with ADT. The guy who came out was very knowledgeable and very polite. He explained the whole system and other protection, then he gave me a choice whether I wanted it or not. I like knowing that I'm secure. I have cameras around my house anyway, so we wanted to make sure that we had the alarm system in, which helped to be a little bit more secure.

Taylor, the technician, was nice. He tried to understand our needs and he also tried to figure out what would be the best for us including both from the security point as well as the economic point. I’ve had the ADT system for three days and the first one or two days was in the testing mode. It feels a bit safer. When our doors open, it always alerts. It sounds good.

I've had ADT for a week. The customer service and the installer were great.

The gentleman who came and fixed everything was friendly and he did a good job. ADT is an awesome service. Getting their services is good especially in the kind of world we’re living in right now. People are busy and sometimes, they don’t stay home for quite a while. You should have some type of protection to secure your properties and home when you're not around. ADT is more cost-effective compared to other companies that provide the same services.

The installation was absolutely wonderful and I was very satisfied with the package that I got from ADT.

ADT is more convenient, and they offered us some good stuff. So far, so good.

I'm very satisfied with the package I got from ADT. The installation itself and the rep that was in the home were all very good. The only thing was when I called, the rep told me it was gonna be 27.99 and told me about all these features that I would have installed. But the rep did not tell me that all of these features were gonna cost more money in the monthly monitoring.

ADT is an industry leader and it's synonymous with home protection, which made me decide to go with them. The rep was very knowledgeable but intentionally persuasive. The initial phone call lasted 45 minutes and the same result could have been accomplished in a much shorter time period. On the initial installation, there were some issues where the tech needed to reach out to a dispatch center that took a long time to work through. It was an extended installation. It lasted six hours when we didn't even have internet to install cameras. It seemed like something that certainly shouldn't have taken that long and part of that is due to dispatch being difficult to reach and maintain contact with. The system has been great so far although I thought the cameras would alert on motion and they don't send alerts through the app. Also, having someone drilling holes in your wall that's not a contractor is something that people may have to be prepared for.

I initially called and we spoke about it was a new home, and we mentioned there were few sensors that were installed by the builder. They mentioned that when someone comes out, they'll do an assessment, that most likely the sensors that are currently in the home may be able to be used and be changed to a credit, and then the little things such as the doorbell and possibly some other things to be considered when somebody comes out for my installation.

The installation was good. The ADT tech helped us a lot. And he figured out what we need and what we don't. That way, he's good.

I'm a first-time homeowner, so I decided that I'm going to protect stuff. ADT was the most popular, so I went with them. Everything was pretty good, including the prices. Then, the guy who came for the installation was very good and thorough. He told me that he'd be here at a certain time and he explained everything to me. I also enjoy using the apps from my cellphone.

When I first had ADT, I was setting my alarm thing and I was opening my door to leave and I would leave within 60 seconds. When I came home the first three or four times, I came back into my house and it didn't even acknowledge that I even came in or out of my house. I wasn't too happy with it on the first day. But now, it has been working perfectly ever since the second day. ADT had a really fast response whenever there was a false alarm. When the sensor on my bathroom window fell off, they notified me immediately. They called me to make sure everything was safe. I told them that I wasn't home and they sent people out to make sure everything was good.

I googled home security systems and the ones that were of good quality. I tried to get the best bang for my dollar. I had Xfinity for a long time, and I don’t feel like I got what I was paying for. I went with ADT, and I had a good experience with the installation. The installer seems very knowledgeable of what he was selling. The price on the product, to me, seems a little high. I understand that they try to shoot for quality, but nowadays consumers also have the obligations of being able to purchase do-it-yourselves. They're not as good quality that ADT is selling, but I just feel like for a system like that's in an apartment, that seemed a little bit high to me. Other than that, I’ve been pretty satisfied so far.

I reactivated my account with ADT. The tech who came to do the installation was good and very knowledgeable. I liked him. I enjoy that the system announces which door is open or is going to be opened. But the chime is a little annoying.

I was not happy with the guys who were telling me some of the things that I could do and selling me information because I was sold a bill of goods. I asked the individual if I could use my Xfinity software, door sensors and things of that nature associated with the ADT hardware, and he said yes. That was one of the things that I based my decision to go with them but when the ADT rep showed up, he said that they couldn’t tie into Xfinity sensors. So, I ended up getting more sensors than I was led to understand that I needed. I was thinking I was going to get the 28.95 because I didn't have to get any other sensors or pay anything for it other than what came with the package. But it didn't. So, I ended up with the $950 equipment package that they originally provided me. But Jeremy, the guy who did the installation, was marvelous and did an outstanding job. He went out of his way to make me happy.

ADT's sales rep was pretty knowledgeable.

The service with ADT is beautiful and I feel secure. I did start looking for other services and got worried and nervous but I'm so happy that I went with ADT. I didn't get all the gadgets and smart locks but down the line, I may upgrade a little bit. It makes a difference if a person is knowledgeable about the product. So, if you want to be that salesperson, you better know what you're talking about. The genuineness, the compassion and showing that they cared about my security sold me on ADT. When I first called in, the lady was so pleasant and awesome. Then, the guy that came to my house was knowledgeable about the products. So, it’s not the sales but the passion.

The ADT rep was perfect. We set up the appointment over the phone and then he came and explained everything. Then he did the installation. He knows the product and he knows what he’s doing.

I'm very well satisfied with ADT.

The gentleman from ADT who called me was very polite. He said that everything will be covered for a monthly payment of $28.99 but my daughter-in-law who recently had ADT installed told me that it was very inexpensive. But all the equipment costs are charges that you pay too. I didn't realize that. I should have realized that because there was a lot of equipment in this house. Other than that, I'm very satisfied with the way they acted and I've always heard good things about them.

The people who came to do the installation were great and they did a nice job. I'm very satisfied with my system but I'm not satisfied with the price. The sales representative misled me a little bit. He told me ADT was gonna be cheaper than what it was for what I was going to get. I ended up cancelling the contract.

The saleslady that I talked to was very nice and the installer was awesome. He was friendly and he did a great job. We love our ADT system. My wife's stuck on the camera and she likes to constantly watch them. Other than that, it's convenient knowing that when I'm gone, there's something there and I don't have to worry about someone coming in. Everything's perfect with ADT.

The ADT representative that I talked to went over a little questionnaire and asked me about my needs. Then, I told her what I was interested in and it went from there. The installer called me often to let me know what he was doing because I wasn't at home during the installation. He told me which plan would fit for me and gave me my options. All in all, I'm satisfied with the system and it’s quite easy to use and understand. It'll be a good fit for my home and in the area where we are.

The sales rep that we dealt with was very nice but he didn't leave anything with us. We didn't get copies of any of our contracts and he couldn't give us a copy of anything in writing that we signed. Other than that, the installer was in and out within two and a half hours. All in all, ADT's reps did a really good job explaining and showing everything to us. They were also good in getting everything set up.

ADT has the best customer service I've ever experienced in a long time. The technician was amazing. Everything was done great. I'm just still missing my doorbell camera equipment that I was needing. The technician was telling me to call back and set it up for them to come back out. He was so efficient and so great that there was no miscommunication or misunderstanding. The presentation was set up neatly. It's almost like he was explaining to family. Don't go to any other system or company.

ADT was cheaper and better than the security system I already had. The rep on the phone was nice and the installer we had was the same. He was also very patient and he talked to the whole family. He did a good and pretty quick job. The key fob is nice.

I recently lost my husband on February the 15th and I felt I needed the security in my home when I was away. An ADT offer popped up on the screen on my Yahoo mail and I thought it was the right time. The installer got here at 8:00 and he was gone by 11:30. He was wonderful and he explained everything. He did the walkaround and we decided on something a little safer than just the doors. He put in smoke alarms at each end.

The installer was very informative. He was not too bad of a guy. The alarm went off a couple of times. That the place was small for him to work but he did it. He seemed like he wanted to get out there but I had a couple of questions. He came back in at least two times when he talked with me. He said I could get a $100 visa but I haven't received my gift card yet. That aside, I like that with the system, I’m not worried about who is by the door or the window. My son has insomnia and he is always waking up his sister. If I fall asleep, they end up waking me up because they scare themselves and the system is giving them that extra security. It's paying off.

The installation of my ADT system went pretty good. I was a little bit disappointed because from what I understood from the get-go, I was gonna get a camera doorbell and I did not get that. When the installation guy was leaving, I had asked about the doorbell cam and he said that it wasn't originally in the package. There was some miscommunication, but that doesn't mean that their system's not good. The guy was still extremely nice. He took his time and did the job right. ADT just needs to be more detailed on what the package is including and what security devices are going to be involved.

ADT's a really known company and a lot of people have it, so I trust that they are good because of that. During installation, the rep they sent was very professional and very knowledgeable about the product. At the time that he came out, I had other stuff going on and my mattress was being delivered because I just moved in. He was patient about that and so far, I love using my phone to disarm and arm the system.

I had a very informative sales rep. He went through all of our options and helped us build a package. It was great. I like the video camera because I can see what's going on in the house. I'm satisfied with ADT so far. It's just a little bit of a learning curve because the system is something new for us but we're getting it.

At my first call, I was advised that the equipment installation would be free and that it would require a contract. But when the technician arrived, I was charged $538 for the equipment. Today, I looked on my phone and there was an advertisement for ADT. It said that equipment installation would be free of charge with initiating the contract. That was really false.

My installer was a great guy. ADT was a little expensive. I'm still getting used to the system and I'm still learning. Overall, it's been good. Right now, I'm satisfied.

My mom has been with ADT for a while and she referred me. Everything went well with them and the gentleman who came out was really nice. The installation also didn't take long. So far, I'm liking the service. My husband works at night, so even though I have a little chain on my door, I feel a little more comfortable because I just push the stay button when we get ready to go to bed.

ADT sucks. Somebody drove into my garage. I was gone. I was at 7-Eleven. My renters heard something, and they came down because you can't just go and look on a monitor. You gotta log on. My garage doors are hanging by a limb and the cameras could be accessed. Somebody owes me new garage doors and my cameras that would monitor my garage. I said in my very first phone call, I paid the $99 and that's what I wanted monitored. I also said that when we sat down and he had his full folder out what I wanted monitored. And I let him do that. I had to leave for a little while, but I had somebody here. The guy should get fired. The protection that I needed done, never got done. They're responsible for this. What pisses me off the most what I asked for specifically was my garage be monitored, and the tech didn't do it.

I was satisfied with the features in my package with ADT. I’m using the equipment the way I’m supposed to and overall, it has been a good experience.

The sales rep was great and the technician who did the installation was fine. I had no complaints about him. I had a good experience.

I was getting something done from someone else and they suggested ADT. I have the system for a couple of weeks and so far, it's okay.

The alarm system is good. I've been meaning to call in a couple of days about the back camera not working, but besides that, that's it. Also, the representative was communicating but he didn't tell me anything about these payments I would make. I paid $100-some for ADT to come out, and then I paid an additional $300-some once they got here. And then, they took $80 out of my account, saying it was for the first month's bill. So altogether, I spent almost $600 on the security system, but it wasn't told it would happen like that. And they just took the money out of my account without me knowing. I was gonna cancel the whole thing, but my fiancée wanted it. The only reason I kept this is because we're in a new home in an area I don't trust yet. But they gotta communicate all this extra, let people know where this is going to happen, that is going to happen, etc. I would never recommend anybody if they are going to operate like this.

I got a letter in the mail with a really good offer for being a new home so I signed up with ADT. My sales rep was very knowledgeable and helpful. The installation went very well. The tech arrived and introduced himself. He was very professional and he wore his mask the entire time. He was very organized and thorough on everything that he showed me. So far, I really like my system. I love having the app on my phone so I can activate the system as I'm leaving and coming back in. And the touchpad I got is one of the new ones. It's really nice when I'm setting the alarm at night to go to bed.

The tech that came out was very good and professional. He knew what he was doing. However, the lady that originally sold me on the system promised me a bunch of stuff and I didn't get what I was promised. ADT messed up three times. They couldn’t go back and pull the phone conversation because apparently, they couldn't retrieve it, even though it was recorded. Other than that, the customer service lady I talked to did awesome. She did everything she could possibly do. I also ended up getting all the features that I wanted, but I don't like some of the features of the system. Some of the settings are not customizable and I have to call them. I've had the system for a few days and I'm still getting used to it, but it seems like it's good. I feel a lot more at ease too.

The ADT reps were very determined to tell me how much it was gonna cost for them to come out here. They wanted that money upfront. They said it would depend upon when the salesman comes out here. They were so fast that all they wanted you to realize when this is gonna be a three-year contract, they were a little pushy. They were vague in some parts and very outspoken in what they want to get across. They didn't like to ask questions. The technician that came out was very good. He demonstrated the remote. He did all the downloading on my phone, so I didn't have to sit here and mess with that. They also told me that I could get a gift card but downloading and trying to get this paperwork to fill this out was a pain in the **. Certain parts of their stuff are frustrating, especially if you happen to be a senior. But overall, the experience was good.

The features that I have in my package are very good. The installer was a nice guy but he took two days to install everything. We bought everything though so it was understandable. We just called ADT for a technician and it was very good.

The people involved were good and I haven't had a problem yet. I recommended ADT to friends. It's a good thing. My son-in-law has one too.

Everything was good during the installation of my system. The only think I didn't like was when the young man came to put the system in, he told me he needed $120. I did not know that my first payment would be coming up the very next day for the system. I had dialysis, so I was just too tired to go through and read it but the rep explained it quite a bit to me. When I got my bill, I was overdrafted because ADT pulled out the $57. They should make sure that they let me know when they want their payment to come out. I asked them to set me up for my next payment to come out on the 1st and no later than the 5th, of every month. Other than that, I'm pretty comfortable with my system.

I've had family and friends that had ADT. I've seen advertisements in their front yards with their signs. But I typed in SafeTouch that we have at work and it said in my area, ADT, so I went with them. My guy was awesome. I was gonna call to ask about my sleep mode because I didn't know how it works. It says, "Exit now," so it worried me that I don't know if that's how it's supposed to do. Other than that, I'm satisfied with peace of mind.

I'm still figuring out and familiarizing myself a little bit more with the ADT system. It could have been explained a little better to me. Other than that, it is a good security system and it makes me feel like I don't have to worry as much about the protection of my home. Also, their reps were professional and worked quickly.

We've had ADT a long time ago when we first moved here. I changed and then we came back. I was shocked when the system was so easy to turn on and off. I'd tell my friends and family to get ADT.

The installer did a good job and he was very informative. I just retired and I'm home all the time. With ADT, I’m much safer. I could take naps during the day.

The tech and I sat down and went over everything. I decided on what I wanted then he installed it. The system is good and I feel safer.

We used ADT before. We got it again and the installation was smooth. It went pretty quick. The representative is good. The system that's installed covers pretty much most of what we need. The only thing we don't like is the camera. It's not very high resolution. They could make their camera quality improve a little bit, especially on the night vision. That's terrible. We use some other camera. It's much better than ADT. But the quality of the system, in general, is okay.

ADT was very quick at setting up an appointment and charging my card for installation. They changed the appointment on me at one point, which was fine. Then the person that came gave a very different cost than what at least I thought that I received when I got the promotion from where I found them on. So, I had to negotiate on that and work with them. The charges were monthly $10 more than what the other company competitors were giving for the same type of services. Even that, I agreed with.

I had ADT for eight years in a previous residence and when I got a new property, I brought it over here. Everything is fine, so far and we're happy with the products. the installation was perfect. The cameras and the phone app are my favorite tools. I am able to do things from my phone and see my family. I'll go ahead put a Nest in so I can put all my stuff on one system. I talked to someone about it already.

The ADT reps were helpful. They gave me discounts, and they helped me get the best I can get. The technician was very good. He took care of what he needed to take care of. As far as the system, so far, so good. I have triggered it twice, and I never got a call from ADT. But I’m assuming it’s because I disabled it really quickly. That was my fault. I triggered it twice, and I disabled the alarm in less than 10 seconds. Everything’s good so far.

ADT's sales rep was awesome. He sounded like a robot, but he knew what he was talking about. He was very helpful and resourceful as well. The dude who installed the equipment was awesome, too. He was really fun and my family's fun, so we messed with him and he was messing with us. Everything I went through was fabulous. It was a sweet interaction and everything's working well. I'm happy with what I got.

The ADT rep gave us a lot of offers and incentives. Then the individual who came out to install the system was very helpful. He worked with us and tailored it to our needs and got it into our price range. So I was very pleased with that. We haven't had a system in a long time si it's gonna take us some time to get used to it but the experience with ADT has been positive.

ADT's sales rep was okay and the installation went well. The system is not difficult to operate but I have a problem with the glass break windows. They're too sensitive and they set the alarm off. When my kids would do any cooking or close the doors or the microwave, the system would say glass break, but there was no glass break. It goes off everyday and we turned it off last night. I want them to come take it down, put the devices on a window, and set them up.

My ADT system is good and I'm satisfied. The only thing is they said that I was gonna get a $100 credit and I haven't seen anything yet.

I liked ADT's software. The installation was quick and it was easy to understand, and I was given details, so it was a good experience. So far, I like the system. It's very easy to set. It makes me feel safe and comfortable. I would tell others to go with ADT.

I could get service at my house with ADT compared to other providers that could not service me immediately due to COVID. So far, my ADT package is good and so was the installation. I like the unlock and lock feature.

My mom has ADT. Everything was fine. The only complaint I have is ADT has online a price of $99 and when we talked to a person on the phone, they acted like that was all we would pay. And then whenever they got there, my installer hit me with a huge number like, "Oh, this is actually how much you gotta pay today." It was over $1,000. Apparently, the price doesn't have everything. It only gives you a certain amount of window sensors, and if you were to cover every window, the sensors are $160-some a piece. That was the only thing I had to pay extra for. And then, I got a camera. That was misleading. Also, they couldn't get my camera to work. They called somebody else out to work on it but they couldn't get it installed either. They said my internet is not strong enough. So, they tried to give me an extender, but it didn't work. I'm irritated that they went ahead and charged it. I'm not happy with the whole thing so far.

I had ADT before. The young man did a good job. He explained everything and made some good recommendations when we assessed what my requirements were. His advice was spot-on. That was good. And then, the installer also did a great job. We had little challenges with the system. That was my house, not the actual system. But he worked through it and got everything done. I was pleased with it.

Everybody was nice. The people that I talked to were very responsive. But it was a lot of information at once and there was a little bit of confusion. There was a promotional rate of $27.99. But after adding on the little light plug thing that you can turn the light on and then the lock on the door that they put on, it went up to $59.99. Other than that, the technician was great. He was a very smart guy. He was very personable and knowledgeable. He did a wonderful job. It was a very good experience.

The installation of my ADT system was smooth and easy. The tech asked me where I wanted to put the system and even ran the wire through the wall so it wouldn't run outside of it. He did a full sweep of the house including every window, door, and possible entrance. He told me about how he would set things up if he was to live here. Once everything was installed, he showed me thoroughly how to use everything. I like the system's performance. I just work it from my phone. I recommend ADT. It gives me the feeling of being a little bit more secure.

The guy who I talked on the phone was really good. The other guy who comes here is Tom. He's really good. He did a good job. I like everything about the system. Pretty much everything is good. I got the motion sensor on the basement and on the living room. During the night, we put the alarm on the arm state, but both sensors only work when they open the window.

We live in a nice neighborhood, but I would like to be protected with ADT's service. It's wonderful and very excellent. I like that I can turn the system on and off when I'm out, and navigating it is not difficult at all. The rep who came out to set everything up was pretty nice, too.

ADT is a widely known name and I got it as it seemed simpler. When I talked to a sales rep over the phone, there was not enough information. He gave me a price range but didn't explain what the difference in pricing was. He brought his supervisor on the line to explain it better but it turned out to be more of an upsell. That was frustrating. I eventually stopped asking questions and decided to wait for the technician appointment. The technician was a lot more generally informative than the one over the phone. The installation was fine.

ADT's service is very slow and their promotion doesn't tell the truth. They don't tell me details and everybody has a different story. I chose a package for my first year which had a promotion price. In my second year, half the year was the normal price but in fact, they gave me a promotion price. I called them many times but nobody can resolve the problem for me. There are many tricks in their sales.

I had an ADT system previously and I just called them to get it reconnected and upgraded. A manager came out and did the installation. He explained it really well. He took his time and went over it two or three times to make sure that we understood how to set the alarm, and even if we wanted to put in a secondary code on the panel itself, he showed us how to do that as well. The only downside of it is we are still waiting for the key fobs, the keychain, to come in the mail. They come with the system. He was out of them at the moment. But other than that, the service was tremendous. We've been using the app on our phone to arm and unarm the system.

We've been using ADT for 20 years. The first experience we had with them was really great at the residence. Then, the second experience on the commercial property was just okay, because the technicians were too busy talking about sports and doing the install. I had to ask them if they could move it along and keep their conversation, but going with the install rather than talking about sports. The same techs who came in and installed the system at the business were supposed to bring back a stand for the interface the following day, which was last Saturday. But they never came back.

I had ADT before then I recently signed up with them again. Their sales rep was fine and the technician who came out was good.