ADT Reviews

We were given a price per month of $48.99 but have always been billed $52.99. We were told it would be $99.00 to start but ending up paying over $373. We were told ADT would uninstall the equipment if we moved... now they want another $99.00 for that. Called to cancel account and they transferred me 10 times. Nothing they told us was truthful, their customer service was horrendous and I will be complaining to the BBB!

I first heard about ADT because we had Brink's. ADT’s people are very polite and responsive. I’ve had some incidents here where I accidentally set off the alarm and they called within a few minutes.

Thank you for your help. It was a good experience. Everything seems to be under control now. I appreciate your coming out and getting everything working again. I hope that smoke thing never happens again. I don't know what caused it in the first place, but you folks were good! I will be getting in touch with you soon as I will be leaving for the summer. I'll give you a call sometime in May to let you know dates.

The People and Company are fantastic. I have never had a problem with ADT and if I ever have a question they are there to help with an answer. Not to mention the rapid response time to an activated alarm. I would highly recommend ADT.

ADT was provided to us by the realtor and while we're good so far, the service is very intermittent. Sometimes I see the yellow button which should prompt me to do something, but it has happened multiple times and then it autocorrects.

ADT was the most affordable when we got them. I like the peace of mind that their home security system gives us. The sales reps were very prompt, professional and excellent. They helped me with troubleshooting and calling to verify if everything was okay when the alarm sounded. The installers were respectful, efficient and clean. We got features like glass break and alarm. If somebody were to come in through when the alarm's on, it would sound an alert. On the other hand, the prices are going up. I’ve stayed with ADT because it was competitively priced but now, it's the same as my Xfinity and it would be nicer just to have one bill. So, I may be dropping them because I'm no longer saving money and it is not worth keeping it.

I'm satisfied with ADT. I’ve known about them for a long time and I had a good experience with their reps. When one of their rep came once, he didn’t have the equipment to do the upgrade so they had to order it. We’ve gone over all the ins and outs of installing the upgrade here so we requested that he come back because we were impressed with him and they scheduled him back. The installation was fine and everything went like I planned. We did the newest upgrade and did whatever is in their latest ad. Then we had a couple of Carbon Monoxide things put in as well. We got one camera and I may put in another one too down the road. ADT is working well and I would recommend it.

The guy that installed my alarm was a wonderful person and he went over everything with me and was very helpful. I had to talk to a lady yesterday on 10 April about my Certificate she wasn't very nice.

My HOA mandates that everybody goes through ADT and I've been with them for a year now. I haven't heard from them this one year, which is a good thing, but a year ago, a guy came out and gave me good information. Although ADT is pricey, their service was good.

Pleased with fast response and the help to turn off my alarm. It was my fault. I think just as another safeguard it would be good to ask for the password. Thank you for the chance to comment. It is very much appreciated.

Had ADT for over 20+ years. Highly recommend them. If I were to have a complaint, it would be I hate that the security cameras only take 30 second clips and can take on average 5 minutes to reset; in doing so, if someone pulls in front of house, by the time they get out of their vehicle, there is no footage of it. If they pulled off within that 5 minutes, again, there is no footage. I've missed some pertinent things I needed as proof; HOWEVER, on the flip side, the camera has captured some footage I needed. If you happen to actively watch the live footage, you are able to capture video/still pictures yourself, prior to the 5 minute reset. This only helps if again, you decide to watch live footage of it. Who has that kind of time 24/7 (smile).

Late August 2017, I had Impulse Alarm, an ADT Authorized Dealer, visit my house to talk to me about placing an alarm system in the residence I live in. After contacting ADT to verify Impulse Alarms qualifications, I agreed and signed their contract. One of the reasons I signed on was that ADT was adding the Ring doorbell system with the alarm setup at no extra charge. Darryl ** from Impulse assured me that the system plus the ring doorbell would be up and running in less than 2 weeks. Well, I'm still waiting. I have tried several times to contact Darryl and his boss Ramsin, and they do not return my phone calls. ADT has also given me the runaround, even though I pay my bill on time. The best thing about my system, is that the keypad works great as a night light.

We have a smoke and door alarms from ADT and the service has been very good. The salesperson was fine and there was no high pressure. And the guy that put it in was very nice. It’s worth getting ADT.

Working for a customer oriented corporation for nearly 13 yrs, I would guess Corporations like ADT will go above and beyond to provide great customer experience. But unfortunately it was opposite. Been ADT clientele for nearly 10 or more years in California and New York and have always advocated their services. Cancelled their subscription last year due to some reason. Had everything installed, from wireless Sensors to switch to pulse (Smartphone support). Spend lot of $$ initially for all this.

Happy with the techs that came. Nice and respectful. Equipment was a little pricey. Techs were informative, explained everything they did. Showed me how to operate system with explanations. Helped me to add app to cell. Cleaned up after install! Overall no problems.

I have had ADT for over 15 years. The last year I have found out some real truths about the character and reliability of this company. First, after a long Chicago winter I noticed a wire attached to a box on my front lawn. It turns out this is the only power source to my alarm system. I remember the day it must have got caught in my snowblower because it fried the belt and had to bring it in for repair (that was December by the way).

My name is Lesley **. I have been a customer of ADT or other companies that have been bought out by ADT such as Protectron for at least 30 years at my current location. I have also had an account with ADT/Protectron at another location for 15 years. Last year I was approached by ADT to upgrade to their new technology at my home location on West 6th. I agreed to this. Then they suggested I do it at the other location of West 13th. Once more I agreed. Since then my husband who was using the second residence has died. In clearing up his estate and selling the apartment it has become necessary to end the agreement with ADT.

Last night around 8:00 pm a young man came to my door ringing the bell and knocking. I have a sign, eye level taped to my storm door that says NO TRESPASSING, I asked him if he saw my sign and he looked at the alarm sign on the ground by the step and said "yes, I am trying to replace it" I said "No, the sign on my door." He then read it and said he didn't know if it meant no trespassing in the yard or on the porch (how stupid of a response is that?) Anyway, I need you to keep your people off my property and respect my signs. Next time I will not be so nice and have them arrested for trespassing. I used to have ADT for years then your prices got crazy so I moved to a service that is just as good if not better because I received updated equipment. Bottom line, stop sending door to door people at night to places that CLEARLY indicate not to trespass.

Our experience with ADT has been good. We have been a customer for 15+ years and never had a problem they could not handle. They are always available, offers many upgrades and other possibilities with their service. I would recommend their service!

We have been ADT customers for many years and any time I've had a question or needed assistance I've received nothing but fantastic customer service. They are attentive, professional and do everything in their power to solve the problem or answer the question the first time. Thank you for valuing me as a customer.

I've been using ADT for eight years. We have a landline so everything is set up if we have a fire or smoke or a window or door intrusion, the alarm goes off when we have it set. We have codes that they call to deactivate it or not, to have the police come. It is monitored. And we have two keypads in our house. One at the main house to the other end. Their reps were very easy to work with. I was going to cancel the monitoring service, but they made me a deal so I stuck with them. In fact, we just had the alarm go off the other day. It was rather comical, they called me and, of course, I couldn't remember our password. We had three emergency contacts and they called each one of our adult children who were all standing in the same room with me because we were at an Easter event. It was hysterical. Anyway, they called right away and I'm 100% satisfied with their service.

Customer rep was very helpful. Looked out for my best interest. Gave me a good deal on my past billing issue. Not many companies would act in the interest of their customers like he did. I was very pleased with the result.

I called just to confirm how the system should work from my phone. Everyone I have spoken with has excellent customer service and knowledge about the product. They all understand you are a consumer/a customer/a person not just a number. They ask what you want the service to do for you and then they give different ideas. They are very well trained in the products so they can explain in details with examples doing.

We've had ADT for 25 years. We have a basic alarm with the door sensors, the contact box, and the infrared detectors. We’ve been thinking about upgrading the cameras. The representatives have been courteous. When we happened to set off the smoke detector, they called quickly and they handled the situation very well, but we’ve not actually had a real alarm yet. Also, we had a new door put in and we had a technician come out to put the alarm on it. It was a glass door and it was one of those impact doors. The technician came out and he was very helpful, and he did everything very quickly. We have all kinds of companies wanting us to change our security provider, but I just stay with ADT. I’d recommend them.

Everything went as described by the phone conversation with ADT. I had a problem with my voice command on the remote and they came out the next day and replaced the main panel which corrected the problem. Employees were very nice and understanding.

My alarm went off for some unknown reason after I had set it and left the house. I was in the driveway - hadn't even started the car when I got a call from ADT saying the alarm was triggered. This is the 2nd time it's happened (I set it from the pad on my desk and the left immediately, before the beeping stopped, yet the alarm has gone off twice). If it does it one more time I'll have ADT come out to figure it out. They are always quick to respond and a professional on the phone. They are always concerned for my safety when they call which is nice.

Upgraded our panel to cure a connectivity problem, replaced unreliable door sensors and added a sensor and control to our garage door. Our tech was very friendly, informative, and professional. I have told others of our good experience. The new system has been in about two weeks and is working flawlessly. We are thinking of adding fire protection.

They gave me notice that my alarm battery was low and needed replacement. They sent me a new battery for free and with the enclosed easy to follow instruction did the replacement myself. That was awesome! I would strongly recommend ADT to provide your residential security needs.

I am very pleased with the operation of and the quality of our alarm system, rapid response, friendly knowledgeable, agents that are very helpful and understanding. are some of the reasons why I would recommend ADT to all my friends and relatives.

We've heard about ADT way back when we got married and bought a home. We built our home in '47. I'm satisfied with ADT's service and I'm having good luck out of it. Everything has been working all right. I would tell a friend asking about ADT to get in touch with them.

I needed help resetting our system after the smoke alarm went off (my fault). I spoke to a human being immediately and he gave me easy to understand directions. No fuss no muss! We have had this system for many years and have always had excellent service!

I was notified of my alarm within a minute of the incident. New roommate used the wrong passcode after opening the door. I have had false alarms when the police was called and they were here within 4 minutes. Very satisfied with the response time.

The Technician was great. He replaced battery and checked out the alerts that I should be receiving. He was very nice. He came in the timeframe allotted and was on time. He was very knowledgeable about the ADT system and I appreciated that from him. He glanced at my signs in the yard too. I was very pleased with him.

She was kind and efficient in telling me which part of the alarm system had gone off and confirmed what I needed to do and what she would do. She alerted the police who cleared the house. I appreciate that ADT shows its name in caller ID.

Our alarm went off. We received a call from a young lady at ADT to tell us of the situation. We were on our way to a very important doctor's appointment for my husband. The young lady wanted us to turn around and go back home. We explained our situation. We asked her if she had called the Police, which she hadn't. When the Police got there they retrieved our key and shut the system down. Good thinking on.

I am pleased with the installation. The young man who did the installation was extremely pleasant and took the time to explain everything he did and how to operate the new control panels. We love the fact that this system is not connected to our telephone service. Because of that it does not go off every time the phone company is doing work on the lines.

If you're looking for a security system, I suggest ADT. I have been with them for 10-plus years and so far, I'm very pleased with their service. I have the wireless, the way you can set it once you leave. I also have the keypad, the signs, as well as the motion detectors. The sales team was wonderful. They were very knowledgeable about what they were selling and what they were installing. If I had questions, they were able to answer them. Additionally, the installer was very precise. It didn't take him very long to do what he had to do. He also had a pleasant personality. Furthermore, they should just continue being able to explain and sell the product and make sure the consumer feels secure with the system.

I fixed my package and ADT lowered my price. As a retiree, it got a little steep there for a while but we're good for a couple of years. The features are okay but they still have to charge me another $30 a month for the fire alarm. And for what I pay, ADT should put the fire alarm in there because that's something I need. But so far, the service overall is good. Recently, I couldn't remember how to run my system, and I turned it on but I couldn't turn it off. An ADT technician came out and he was good. I would tell my friends that ADT would be okay. I've been with ADT for about 18 years and I'm fine with them.

We can always count on ADT. Whenever we leave our home, we know that it is going to be safe because of ADT. (The sign out in front doesn't hurt either because ADT is well known.) At night we turn our alarm on knowing that we can sleep free of worry that someone may break in our home. Thank you ADT!

IT was quick and easy to order a new yard sign and it arrived at my house within a week. The only downside to ADT is I have the same service that I started with when I signed up in 2004 but the monthly charge has increased significantly.

Our system (Hardware and Software) has performed flawlessly the entire time. I believe that ADT uses quality components and expert installers to make for a superior security system. I would (and have) recommended this system to many friends; however, my system (because of its age and it is wired) is not offered anymore. Most of the new system are wireless.

Nicest people to work with. Informed us of problem and sent out help immediately. It took about three visits from repairmen but problem was solved to our satisfaction. We have had no problems since then. Will recommend ADT to everyone.

We are contacted if the door alarm goes off accidentally - appreciate the service. Sometimes our dogs push the door open before I push the "disarm" button! ADT rep is always efficient and friendly - even at 6 am in the morning!

I've been with ADT for six years and their customer service reps have been very good. Also, my experience with their techs have been very good and they’ve been very clean. ADT is a very good company to have and I love being a customer. They always answer calls and check on the system, and they’re very thorough.

The few times I've to go into my house thru the side door that's monitored by ADT, I've set off the alarm. I've always gotten a phone text and alert about the incident. It's nice to know they are always "watching".

I have been a member with ADT for quite some years now and my system has only gone off twice that I can recall. But each time the response was exceptional I don’t have any problems with my system. I am very pleased and would welcome ADT to anyone who’s looking for a security system. Again thanks for your service. Keep up the good work.

I was scheduled to have video cameras installed outside my home on 3/31/18 from 8:00 a.m. - 12:00 p.m. I was called later in the morning by ADT to tell me that the technician was running late and that the technician would be able to come to my home after 12:30 p.m. that day. Since, I was waiting for the technician to arrive since 7:30 a.m. I therefore did not want to waste my whole Saturday waiting for the arrival of the technician and the installation of the video cameras. I therefore re-scheduled on that Saturday for installation of the video cameras for that Wednesday since I knew it would be sunny in the morning and mild in the 60's. I had an appointment on April 4th with a schedule window from 8:00 a.m. - 12:00 p.m.

I have been with ADT since 2016 and am very satisfied with their service. They're very professional and courteous for an older lady that isn't very savvy with new technology. I live in a small town that doesn't have an office and they have to drive a long way to service my home. They come with a smile and know how to keep me feeling safe. Their security is top notch and once I learned how to work it I'm completely satisfied.

Your company has always been great to call us if our alarm has been accidentally set off by us or if the alarm went off due to something else. We receive a call seconds after it has happen and that is a great comfort to us.

I have never had a problem with ADT. They have always been very good about calling us (either recorded or a live person) to tell us that the alarm was set off. I probably wouldn't mind reminders to change our batteries and our secret password. I don't think I've done either in years. That's our responsibility, I realize. But it would above and beyond if they sent us reminders just like dentists do for checkups.

My parents had a house in New Jersey which was alone and got broken into no less than eight times. So, we have an appreciation of what really needs to be done for security and when we built the house, we were very interested in being secure because it was alone for a long time. When their installation team came out, they did a quick breakdown of everything, showed up when they were supposed to and how they were supposed to show up. They put in a good system and behaved the way they were supposed to.

We have received wonderful service and we would highly recommend ADT. While away from home and when we are home day or night we know we are safe in our home. The ADT app allows us to monitor our home when we are away with ease.

I feel absolutely safe while inside my residence and when I return knowing there is no one lurking inside. I have hearing problems and the system will easily inform me should an unwanted attempt is made to enter the residence.

My installer Carl was honest and did an awesome job. He was patient and explained everything about my system. He helped me set everything up for my wife who wasnt there for the installation. The sales team sold me misinformation about the "deal" I was getting. They told me I was getting equipment that the installers dont even have and told me all of my costs would be covered when that was far from the truth.

We had my husband's home broken into so we called ADT. They knew the house was on the market to be sold. My Husband signed a 3 year contract with them. The rep knew we had the house on the market but still signed us up for 3 years. We moved in August to our temporary home. We could not bring our system with us due to us renting. I understood we had to buy out our contract. We received a notice on October 13, 2017. I called and documented all the calls and logged in all the CSRs I spoke with. I set up payment arrangements. I spoke with the original rep for ADT and he assured me when we get to our permanent home we could be refunded the $1000.00 for our buy out if we signed up with ADT.

Whenever we have had to call customer service, they have been very helpful and have always been able to easily talk us through whatever we need help with. Technicians are always helpful and kind. We appreciate the service we receive from ADT!

ADT has been fantastic in response and handling of our safety. We recently got a call about a motion sensor event. Since I was just home, I decided to check myself. Sure enough, one of our parakeets was taking a flying tour of the house. Glad to see the level of sensitivity the sensors have, and that we were covered for any event. Can we get a cage lock sensor, too?! Thanks!

Very happy with the system and its ease of use. Really like the ring doorbell feature. The voice does get a little annoying but it is a good alert. The cat is not crazy about it. All in all a good system.

Able to diagnose the source of and correct the appearance of the sensor report on Pulse ADT. Was able to reassure us that the sensor was active though unseen on the zone list since it’s install. Also clarified why I typically get disconnect alert on many Sundays that clears when I log on to my Pulse ADT site. Repair specialist was prompt, courteous, relaxed and communicated well. He addressed our concerns. After the visit and some reading on the ADT site I wonder if he should have considered replacing the battery in our wall unit as it apparently requires a technician and may be necessary on the next year.

Very pleased with every phase of the process, from the consultation, purchase, installation and follow up from ADT. What a great team of guys helped us feel secure! Simple to use, we are glad to have this system. I think we got a great deal, too.

We have been very happy with our ADT service. We have had your ADT service since 2002, and have been pleased with the experience. When I have opened one of our doors with the alarm on, by mistake, I am sure to wait for a call from one of your representatives to ask me for the alarm code, to verify that I am the homeowner. Thank you, for your valuable service.

Throughout the many year of services I had with ADT I developed a trust and confidence. When I’m away I rest assured I could enjoy my vacation w/o having worries of all my perteneces left back in my home.

I love my ADT system! It's very user friendly and I haven't had any issues with it at all! I and my daughters feel safe and that's the most important thing to me. Whenever I need to call ADT for any reason, each representative I speak with is most helpful and knows what they're talking about! Thank you for providing my family the safety we need!!

The service that we get from ADT has always been professional. When we accidentally get an alarm --- the phone call is practically immediate and if there is a problem -- your phone is answered immediately. When we needed new batteries -- we quickly got them. Good going ADT.

Blackening steak smoke triggered alarm stopped alarm. Answered call promptly. Good job professional courtesy helpful. Like service. Will recommend looking forward to days off. Will be more careful next time.

I have no problems with my services so far. I find you to be professional, helpful and polite. I have no problems with customer service. They are very helpful whenever I have a concern. My account is set up through my bank and I have not had any issues with that.

ADT provides dependable security services and has done so for many, many years. I can count on them to respond very quickly if they receive an alarm from our home. ADT's personnel are always very courteous and efficient. They are happy to answer any questions I may have.

Had a break in where the locks were picked and the alarm scared off the burglars, luckily nothing was taken. Glad I had the alarm as I would have had no other line of defense. We bought new more secure locks to hopefully thwart off any future unauthorized entries. And we will continue to use the alarm.

It has been too short of a time to know how this system is working. So far, I have been using it at night for security. I just hope that ADT has taken care of the contract with Vivint so they don't keep billing me again. As I said, so far things have been fine. Your rep for this area (Amarillo) has been very upfront with me and I do appreciate honesty in a person.

I'm very grateful for ADT's merciful recognition of the serious financial limitations of seniors on a fixed income. When I was working, I faithfully, for decades, paid my ADT bill without any claims. When I retired, my world changed and I regret that I did not prepare as well as I should have. Thankfully, ADT showed that they understood my situation and made some much needed adjustments. Thank you.

Alarm went off and the front door was open and did we want the police to come. I said yes call the police. She asked if we could meet the police at the house. I said no that we were out of town. Then she called back and said we needed to have someone come to the house and secure the door.

Outstanding service rep and Technician. We love the service and feeling of the added security it provides us. We did have an eight pound Yorkie as our only security. A fair price to pay each month for the added secure feeling when home and away.

Having a technician come to the house to fix something can be pricey. That was why we appreciated the time that the technician took over the telephone to help us recover our system from a two-day power failure during a recent snow storm. She talked me through a particularly tricky communications failure as well as a battery failure without additional charges. I appreciated the help.

Everything was good except I couldn't get windows alarm with my package. I wish I could get the new package with more door and window alarms. I just received another offer from ADT with more alarms and a cheaper price.

I have no complaints about the service and the system. I consider it an inexpensive way to protect my home. I set the alarm when I go to work and, at night, the alarm is always set. Whenever I have contacted customer service, I have gotten prompt, courteous service. Thanks much!

We had Brinks originally for 20 years and then they turned over to ADT. I like ADT, and it does a good job. I have an injured leg and I couldn’t get up the steps fast enough to get the door open. By the time I got in the house, the alarm went off. I immediately shut the alarm off. It was after the measured time so I got a call from ADT asking what had happened and if everything was okay. It was a fast response and the rep was a polite man. I was very satisfied with the service and the personnel. And I've recommended ADT.

I’ve had ADT for at least nine years and I’ve been very satisfied. A few times, their reps responded to me when I fell in the house and their response time was very good. I had the hardware all done over recently because there were some problems with the box, the alarm, and the ceiling. They came over and readjusted everything. Also, they put a new battery in.

I have been with ADT since 2005 always had good service and prompt courteous service. Their personnel knows what they are doing. I couldn't be happier them. They answer any questions you might want to know so you can understand.

I am happy with everything. The only problem I have is that I didn't get a form showing that I have ADT so I can submit to my home insurance to receive a discount. I don't know how I can get one fill out to turn it in to my insurance. Everything else was great.

Your service repairman was excellent in explaining the new control panel and making sure all my other phone lines were in operating order before he left the premises. I would recommend ADT to any person who is in need of a security system.

I have been very pleased with my ADT Alarm system and service. I have also added a security camera on the front and back of my house and had no problems with the installation or service. I would recommend this security system to my friends.

Engineer took the time to really check out the issue and when it couldn't be resolved without damage to my home, he provided an alternate solution that was newer technology. He was very courteous and made sure I understood everything.

I can follow this up with a 4 star for the second representative (Allen) who helped me, but this is about Sarah, a customer representative who claims she has worked as a CSR for over 10 years with the company. I recently called to cancel my account and it should be a pretty easy process, I sent a written letter to the provided email over 1 month ago (amscresicancels@adt.com) and still my account was not canceled. So I was unfortunate to receive Sarah (who knows if that's her real name) to help me, she was very pushy and wouldn't let me speak.

We've had ADT for a long time. We had some people come out and added a few features once, such as some more motion sensor. They told us what would work for that kind of add-on that we had. The main time that I really needed to call them in the middle of the night 'cause my dog set off the alarm, they called just immediately. When a woman called, she asked if they should call somebody. I told her that it was never the whole motion that went off. So immediately, I was thinking that some people were in the house. She said that it was possible that there are small animals or children that could have set it off. We had a good experience with and their price is reasonable. If a friend would ask me about ADT, I'd tell them they ought to try it.

Very courteous and professional, neat and knowledgeable, which made the installation very smooth. The technician explain things in an easy manner. I would recommend this service if asked. System is working fine. Thank you for this opportunity and have a very nice day.

The ADT techs came out and installed a new ADT master panel and also provided some upgrades to our existing security system. They were both very professional and worked quickly. They could have spent a little more time going over the features of the new panel with me, but other than that, all went well.

I’m glad they call the police, when the alarm goes off & I'm not able to contact. I feel secure knowing someone is looking out for us, when I’m not home. Even, if it was the dog setting off the sensors by jumping up on the doors. Only, when someone is there. Between the dog & the alarm system. I feel very safe. Thank you!

ADT was super responsive. They called several times until I fixed the batteries. This was over a 7 day period. I had a difficult time getting the batteries located. I then purchased some batteries that were a new kind to me. No longer do 9 volt work on the new devices.

Every time I've had any questions or concerns, ADT has always been there 100% to solve everything I've ever needed help with. I recommend them to everyone. I would never switch or cancel. They are a very loyal company. Choose ADT!!

I wasn't home when ADT showed up, but workers at my house were home. Apparently I need a landline to get the best service but who has landlines nowadays? Only older people. Most young people don't even know what a landline is. Anyway ADT gave me something that works with cell phones. Installed in a few places but because they are working on my home, sensors were not placed everywhere.

The system is great for our house. My son is 7. Makes him feel more safe having a security system in the house. The rep and installer were great. They gave us all the information about the product. I would highly recommend.

Response to call was very good. Sensor fell off causing the alarm to go off. ADT should do a home service call at no charge at least once a year to make sure everything is working properly in the home. Overall I'm pleased with the system.

I called immediately and everything was fine.The representative was kind and helpful. I had accidentally set off the alarm. Therefore this was an error but I appreciate ADT contacting me. Hopefully I won't set off the alarm anytime soon.

ADT services and personnel have been very helpful and supportive. The response to alarms has been very quick. The follow up has been very supportive. ADT works with the customer to meet his needs. I would recommend ADT to family and friends.

I have been a customer since 1992. Overall the service is good. Response time is average. Agents are mostly courteous and professional. Your Monthly charges are on high side compared to competition. You should offer discounts to senior citizens over the age of 65 years old.

I called ADT to tell them I had lost my pendant and wanted another one. A man came the next day with a pendant and he also checked other things about my service. He was very kind and professional and did the service quickly and nicely. I was happy with the service.

Customer service is great. Tech is always on time for appointment. Tech is always very knowledgeable, always answers all my questions and shows me how to operate my system properly and how to get the best service from it and how to upgrade it in the future.

I asked ADT to provide a service call to re-install a backdoor sensor after replacing the door. The technician checked all my sensors and replaced the batteries (3 years old) in all my sensors as well. Very professional and courteous. Excellent service call professional. And he did not charge for the service call or batteries. Thank you very much for your excellent service professionals.

Keep Up The Great Work, and appreciate your support with cost containment for both of my accounts. We have had your service for over thirty years with no reported problems, so speaks well of the company and technicians. Happy Spring Time Everybody.

For the most part we are happy with ADT Pulse. The remote features are useful and give us are greater sense of security. We have some concern with response times. We have had a few false alarms and it takes ADT a little longer than we would like to call about the alarm going off. In the end they call and handle the situation. Thanks ADT.

This Service is great Iam happy and pleased with the service ADT provides and I would recommend this service to anyone needing a good security service for an alarm system. Very reliable and excellent customer service and always there when you need help or have a question.

Service as well as customer service have both been great! I absolutely love the ability to control the system from my smartphone! This company has been around for a very long time and has proven to be efficient. I would highly recommend them to anyone who is in need of their services.

The ADT sales rep was courteous, professional, and informative, and the installer was consummately competent and graciously & patiently answered our questions. The Pulse system works flawlessly and was clearly the best choice for us. We are immensely pleased with ADT and recommend it without reservation.

Moving from Indianapolis IN to Milwaukee WI, Been with ADT almost 30 years. Very loyal customer. Need to move service with bare minimum services and charges. Not interested in a lot of extras. Moving to a condo. Only 1st floor needs protection.

We are happy with ADT, your response time to an alarm event is quick even though it was a false alarm, great comfort to know someone has your back. I think we properly need to upgrade our system at some point but I'm sure you guys will be in touch.

Equipment works perfectly. Customer service is responsive, helpful, and friendly. Cost is very reasonable. We've been ADT customers for 20 years or more and plan to remain with them. We've never had a problem with the equipment or the monitoring or the customer service personnel.

I have had ADT for about 60 years and am very satisfied. They have always responded when needed and have updated my equipment when needed. They are competitively priced. I would recommend that you compare with them if you already have protection or subscribe with them if you don't.

With ADT Security I feel very safe in my home. When I'm away from home I don't worry because I know I have the protection of ADT security services. My home, myself and all my property are protected and it also provides an additional discount for insurance purposes.

They show up on time, each time. If you have a problem with equipment they are there to take care of it. If you have an incident, such as an alarm go off, prompt calls to make sure you are well. Don't shop anywhere else for home security. Happy customer for 11 years.

Our alarm went off at 6 something in the morning. ADT responded immediately with an animated phone call (I had entered the code to turn it off). The cause was a faulty front door sensor. ADT sent a repairman who found the problem and made the repair. The repairman was professional and courteous. We are very pleased with this repair.

I love the service. I never had any problem. My house is very safe. I appreciate everything y'all do. It's worth the money. I really love the service and the people that comes there they're so friendly. Every time I call about any question I get the answer I want and I'll be very satisfied. I thank y'all so much for the service.

After a break-in, I had ADT installed. I feel more secure when I'm home alone even with my dog. With children visiting, I can tell when they are going in and out of the house. I also know my home is protected when I'm away visiting friends.

Great service. Great experience. The repairman was intelligent, helpful and explained what the problem was and what caused it and what he did to correct it. He left his card and told us to call him directly with any further concerns.

We are very pleased with ADT! The peace we have knowing that we have them available 24/7, is very reassuring. Sometimes our alarm will go off before we can stop it. ADT will call right away to see about the situation! Thank you ADT!

I have been an ADT customer for over 30 years in multiple cities. I always get prompt, qualified service with no problems or hassles. I have recommended ADT to several friends and family members and they have been pleased also.

We feel so much safer having the ADT service and really we don't live in a bad neighborhood - it's just for peace of mind. ADT customer service reps are very friendly and you get calls right away if your alarm is set off. I've done it by accident twice now. Great price, great service, I'd definitely recommend!

I have been a customer for many years and have always received excellent service. Whenever we have called for assistance customer support has always been helpful, professional and courteous. My system has work great since it was installed. I would definitely recommend ADT to friends.

ADT came out and installed the alarm and camera, everything has been working fine with no problems. The Technician did good work, clean up after himself, check all the equipment and went over with me on how to use it properly.

I have found that ADT has done every thing that they promised. This has made us feel safe knowing we are secure and our property is protected from break-ins. If the alarm goes off we are call in a very short time. The service is outstanding for the price knowing the someone is watching you home.

Alarm kept beeping with trouble codes appearing on the screen. New battery had been ordered and installed by customer who left one wire unconnected to the battery. Technician came as scheduled and promptly determined that a loose wire was responsible

We are pleased with our unit/service. We have not had our system that long, but we are pleased with it so far. We would recommend this service to our friends and family. I have been spreading the word about ADT.

Love it. You are helpful, prompt, informative, reasonably priced and give us peace of mind!! I see more and more ADT signs in our neighborhood. Safety and security weigh heavily in today’s world and ADT is a key helper in relief of worries and sleepless nights!

I am disabled and needed access to my home via an additional door which would require resetting the keypad and allowing the alarm extra time before sounding. I asked for a three minute delay on one door and another door to remain at the present setting. I called ADT and spoke with a very courteous and helpful lady (Skyler ?) who in turn directed me to the appropriate division. After explaining what I needed, an appointment was made and a gentleman came to my home to service the keypad. And he appeared at the appointed time and called when he was on his way. He identified himself and began his work immediately, after donning protective covers for his shoes. He was courteous, knowledgeable and careful. He worked in a seamless fashion identifying what measures to take and did not waste a minute. He make the changes to the keypad and also reattached a loose sensor. I am completely satisfied with his work and his demeanor. Thanks, ADT serviceman and service center!

The cameras are not as controllable as expected in order to adjust the motion. Didn’t know we had to pay extra for the ring doorbell camera and motion on a monthly basis to keep all the features we started out with.

I love ADT and knowing that they are on top of it even when we accidentally set it off. With the break-ins we had prior to having ADT, I feel safe and secure in my home again. I would highly recommend to anyone that owns a home.

I've only had the service a month or so. 4/2, we started getting errors that would set off the alarm, but no call from ADT. 4/3, we went to bed. The alarm kept going off saying the front door was open. I couldn't get Pulse to connect. I manually cut off the alarm and went back to bed. It went off again. Around midnight, I called ADT. The lady was very nice and apologetic. We tried to go through the troubleshooting. She wasn't getting a signal and still didn't after unplugging and restarting test. As instructed, I went to the transmitter. It was dark showing no power to the transmitter. The lady promised a service tech would call to set up an appointment within 24 hours. I went back to bed. The alarm kept going off!!! I got up again and called again. That lady said to power it down and leave it unplugged. I did and was finally able to go to sleep.

I did receive a call to make sure everything was okay, although it was automated. Would have liked an actual person. At least they were aware that the alarm went off. I do feel safe with ADT. I would recommend ADT to friends & Family.

I’ve had ADT (Brinks) for over 15 yrs & have had wonderful experiences. They are friendly, very prompt & very professional whenever I’ve had to contact them or they contact me. I feel extremely safe having ADT. Thank you for such good service.

The installation tech was GREAT! Courteous and diligent and accomplished all that I requested. My system was upgraded to Pulse and he installed 3 cameras and a Ring doorbell and also install a cell data antenna for the alarm. He also showed me how to operate the system options.

ADT does a very good job monitoring our home security system. The customer service is friendly and always makes sure they answer any concerns that I may have. They are willing to walk me through processes to ensure my system is working properly and quick with repair requests.

ADT has made me more relaxed about travel. Not worried about the house when away. More at ease! I would love to get a discount for being a long time customer. Sometimes you have nice offers for new customers and the current ones can't take advantage of.

I would recommend to a friend. I've been with ADT for many years and I am happy with the system, their mobile app and the monthly fee. The mobile app works well and is easy to operate. Technical support is great and available 24/7.

ADT has always been responded whenever I hit the wrong button, or a power outage. I have been very satisfied with their service. The remote that sets the alarm has come in very handy, I would like to have a backup but they are a little expensive.

My service technician was friendly and professional. No issues. I like the service. I would recommend the service to my family and friends. Do you offer a discount for customer loyalty? I had Brinks before ADT took over. I recently upgraded and added the monitored smoke detector.

I have had to call the 800 number a few times and they are always helpful, polite and I never get put on hold. It's also always a human that answers. I haven't had any problems with my system and it's super easy to use.

ADT has provided very good service. Always very friendly and courteous when my smoke alarm goes off. They are always right there when I call. I was able to add to my system with minimal cost. My insurance discount paid for the install within a few months.

I had an unusual question and the people answering the phone did not stop (talked to 3 of them) until I had the answer. They were absolutely charming and would not quit until they felt I was satisfied. I wish that I had written down their names.

We have had excellent customer service. Whenever there has been an error, on our part, no one made us feel bad and usually made us smile. Knowing Mom was never alone when she lived by herself made us very happy. Thank you.

I am very happy with my new service. Greg was friendly and knowledgeable. I had to call at a later date and ask how to change the code and the person on the line was friendly and explained the procedure clearly. I like the door makes noise when it opens.

When I moved into my home, my security system was from Brink's. Brink's then gave my contract to some other company and then ADT bought it. I’ve been with ADT through their affiliates since 1999. Their reps have been very cooperative and helpful. We have four pets, so, when we leave, we always have the motion sensor off. A couple of weeks ago, I had gone to the vet and my wife was still here. She had some problems with arthritis in her fingers. She pressed the motion off button and left. Then, I got a call that the alarm has gone off. ADT let me know and they notified the authorities. When I got home from the vet, a man came rushing over. There were already two cop cars here. So, they did what they’re supposed to do and what we’re paying for them to do. I was very happy with that and if it happens at night, I have no problems.

Billing procedure was complicated and unclear but the overall service and system is working well. It appears that charges have been put on my credit card without a good explanation for the charge. I have to call the billing department to clear it up.

The woman who called was very professional and inquired as to my safety. I assured her there was no problem, simply a mistake. She inquired several times to be sure there were no problems. I'm sure she could tell from my voice that I was not upset or in great fear of being attacked.

All ADT technologies are working every day to meet my needs. I would recommend ADT SECURITY SYSTEMS over all other systems for its technical reliability and monitoring services. All components are definitely user-friendly and I haven’t experienced any problems. Go with ADT and know your system is always reliable.

Do not use ADT! They use third party sellers to promote their products and they do not hold these third party sellers accountable for what they say. If you had asked me a few days ago how I liked ADT, I would have given them 5 stars. I like the system features and the install was great. However, when I bought the ADT system, I was promised a $100 Visa Gift card as part of the package. I find out now when trying to collect on it that I am required to send in a cashier's check or money order for $4.95 to get my $100. That's a cost of at least $10 to get the $100. Plus it takes at least 6-8 weeks to get the money. According to many complaints on the web it typically takes much, much longer and some people say they never got it. Finally, if you don't fill out the form within 30 days, you are no longer eligible.

We have had service with ADT over four months and are very unhappy with the recent events that are making us chose to leave your company and being told that we can’t have our money back. In November of 2017 we had sales rep Jackson ** come to our home and present what you all had to offer us. One of big questions for us was there going to an issue with us moving and being able to take everything that we just agreed upon with us. He clearly stated, "No, ADT will gladly take all your equipment with you and reinstall at your new address no issues."

Provides sense of security with professional staff and tries to stay ahead of the would be thieves and means of circumventing alarm systems. Equipment is reliable and battery lasts a long time. ADT provides state of the art equipment. Process to test the system is quick and easy. I highly recommend the system which is a good value for the price.

I been with ADT for over 10 years now. I have nothing but good things to say about the company. I feel safe and secure that ADT is always monitoring my home and very excited about the NEW Pulse feature. We use the Pulse app for just about everything now. Keep up the good work! Thanks for keeping us safe.

They have responded to my service calls and twice have called me when I came home and opened the garage and exited out the back door which has a sensor to tell me the alarm went off. I apologized for my mistake and pressed the disarm button on my key fob.

We have been using ADT for almost 15 years now and have recently upgraded our system. They are very reliable and helpful. We feel very safe with our system. They are very quick to call us if anything out of the ordinary comes up.

I have been a customer for many years. Now that ADT offers more functions I wanted to take advantage of them. I had additional equipment installed. The arranging was a pleasant experience, the work was quick and neat, and everything works as expected.

I called regarding which kind of battery was needed to put into my handheld alarm. The male agent told me I would not need one for 5 years. He also asked for my code and when I could not remember it, I asked if it was a name or word. He said it was a word, which threw me off more, as I usually choose a pets name. He offered to send me the answer and he did. The code was my pet's name. I could not help but compare this agent with a previous one, a male also, who was outstanding in his efforts to help me.

ADT offers top-notch service in all areas. I recommend them to all my clients who are in business or are homeowners. I have had them service my home account for 25 years. I have never had any problems with their service or techs coming to work on the system.

We have two ADT installations and have had fine experiences with them both. When a signal was sent to ADT we were contacted immediately and the situation was discussed and the dispatching of the police was prompt and effective. The final review indicated that the signal was likely related to a power surge at the home and unrelated to any invasive force.

When issues have arisen with our alarm system, ADT has been very responsive! Always surprised how quickly we get a call with a false alarm on our part. Have had service for over 10 years! Feel good value for the cost.

Excellent service excellent alarm company very happy with the pricing the installer was phenomenal!!! I would highly recommend this alarm company to all my friends! This alarm makes me feel safe especially when you can work it from your phone and see what doors are open who’s been in. It’s just overall wonderful.

We are pleased with our service from ADT. The Technician and customer service is friendly and helpful. Our new Pulse system is the latest system and we satisfied with the system. In the future we may add more features if we can get some discounts.

It is always a pleasure to come home and be home knowing my home and family are safe with our ADT Alarm system. My husband had the system installed to give me peace of mind, but he is also enjoying the security we feel with ADT.

I turned on the alarm as I usually do when I leave the house forgetting that I had house guests. Of course, when they got up the alarm went off. ADT called and was able to help them by canceling the police who were likely on the way to the house. Thank you for responding quickly.

I have been very pleased with my system. I have not had one problem with it and I we have had it for I'm guessing over 5 years. I love knowing that no one is going to enter our home unwanted without that alarm going off. And the police are literally only blocks away. Talk about peace of mind. I couldn't have that without ADT! Thanks!

I would recommend ADT to family and friends. I have had the service for many years now. If I ever had a problem, the agent is always helpful. I really appreciate the customer service. I've had offers from other companies, but I prefer to stick with whom I know & can trust.

We are very happy with ADT service. Their telephone monitoring service is very timely and they call within a minute or two of any violation. The employees are very polite and professional and we enjoy dealing with them when they call or we call with a question. Thanks!

My wife and I really enjoy our ADT Security system. It works all the time and it is also very affordable. We feel that our home is protected by the best security system. Thank you for keeping your app up to date also.

I have been a customer of ADT for about eight years and I am very satisfied with the company and would refer anyone interested in obtaining such services to contact ADT first. I have the Pulse system and on rare occasions when service needed their technicians were right there!

I called to check if there was a lower monthly rate. Customer service informed me that there were no specials at this time. I was not happy with the answer since I feel that there are other security companies that charge less for the monthly service.

I was very unhappy with the technician and he was trying to sell me more than your advertisement. Selling me stuff that I did not need and I told him to take all the equipment out of my home. Then he got a supervisor and I was able to negotiate the deal on my needs.

We have ADT in two homes and really enjoy the service and ADT Pulse. The salespeople as well as the techs are just the best. Both the salespeople and the techs have gone out of their way to make our experience in dealing with ADT absolutely perfect.

I was at church when my alarm started for glass breakage. Thus, you could not get in touch with me. You promptly sent the police to investigate. I do not know what caused the alarm, but appreciate your taking care of the problem.

System has been in place for 23 years and has proven reliable and provided us with confidence our home is protected. Continuous and quick acting monitoring by the watch staff is very professional and always helpful. Using the Pulse System is very useful for remote monitoring when traveling away from home.

Yes - Exceedingly so. You folks, particularly those of you in technical support, are attentive, effective, and expedient. Just nine months ago, we moved from a 'Protection One' property to our existing home - which we completely remodeled. (We had you put in a top-of-the-line system - including Ring doorbell & cameras.)... The difference in service level, system sophistication, technical support expertise, innovative systems, etc is PHENOMENAL. Keep up the great work.

After moving into our home, we saw an ad on the TV with Danny White for an ADT system. I thought everything was reasonable and called to get the system and had it installed. Since the installation, and entering the subsequent contract which we have no issue with, we have received multiple mailers for ADT systems with more options/equipment for lower prices (including one that is less than HALF of what we are paying). My wife and I are frustrated every time we receive a mailer for a system that is better than what we currently have for less than we are paying.

Taylor was very knowledgeable and customer focused. If I would have a future question or concern with my system I would want to speak with Taylor again... She was that awesome. I would recommend ADT and Taylor to a friend.

Great service, professional employees, great value, super fast service, great equipment, I’m really recommend ADT. The value they offer, compared to other companies is unbelievable, every time the equipment need maintenance, they are there no charge.

Excellent product anytime I needed service has been fixed properly on first try. Would highly recommend ADT to friends and family. I have great peace of mind with my ADT system. Even though I live in a quiet neighborhood still is must to have the system.

Installer was early, knew what he was doing and explained it as he went along. Should us how to use the system and left no mess when he was done. Dont know what else to say. Would highly recommend ADT to anyone who needs a security system

Very good except I was told I would get 2 - 100$ gift cards and have not received them and can get no one to give me a straight answer. I called ADT and Safe Streets. The service was great both on the phone and in person.

I returned from 2 weeks out of the country to discover my alarm had been activated in my absence. To avoid unwanted international charges, my smartphone was only set to access free wi-fi for emails. Upon return I immediately saw that ADT had made notifications to my landline and cellular voicemails and not getting a response had sent local law enforcement to check my home. Fortunately, it appears to have been only a window sensor problem, a combination of a weak battery and the window not being completely latched before I left and probably reacting to wind. Glad it was not a real burglary, but satisfied that proper actions were taken.

Although I rarely use my alarm system, the service has been beneficial in many ways. I've mistakenly hit the panic button once and ADT was texting, emailing and calling at the same time. I would definitely recommend ADT to anyone especially due to the customer service and response time.

We have a second home in Florida and recently had system upgraded to Pulse. After a technical issue which was resolved with a second visit we are pleased with system and technician which resolved issue. Keep up the good work.

The system works as advertised and supplies security for our home. We receive alerts when any door is opened. If anyone enters the home without permission, the alarm sends a sound, and I receive an email with the door identified plus the date and time of the alert. My telephone application allows me to activate the camera to see activity in my home when I am away.

The tech that came to our house was amazing! He showed us how everything worked and answered all questions that we had. Customer service was great! We did not feel pressured to get anything that we did not want and we were able to see all products that we could use in our new home.

Telephone Contact is always prompt in response to an alert from sensors in my home. Associates are courteous, well mannered and listen to what I have to say. The only reason for 4 stars instead of five is that the sensors in my home will often give false alarms.

Quick and professional. They explained the procedures and demonstrated the operation of the system so that we could understand it. They left the premises in clean condition and did not disturb the household. We would gladly recommend ADT to other households.

Everything is great -- thank you. We have had ADT for 15+ years and it has always been a great service. Response time is quick and efficient. I would recommend ADT to anyone else. Thank you so very much... Keep up the good work!!

My family is happy with the ADT Security system installed in our home. It gives us peace of mind knowing that we have a proven layer of protection for our investments. In the few times our alarm system has been activated and we've been contacted by service representatives, they have handled themselves with proficiency and professionalism. We would recommend ADT to anyone who wants professional security and service.

ADT contacted me when my alarm went off. I was gone for the day. I was told where the motion detector was located that activated the alarm. Fortunately, no one was in the home. Must have been a battery issue.

We have a long relationship with ADT and have always received excellent service. We are completely satisfied with the service received from ADT. Thanks Our experience with ADT is from 1992. Support via telephone have always been outstanding. Technical staff from ADT visiting my home for installations and maintenance have always been outstanding.

My security system was down for about a year due to a mistake by their technician. I complained but no one fixed it. I paid for 6 months without service then stopped paying. They finally sent a technician who fixed the system. Many phone calls and emails got nothing done except I was hung up on twice and treated rudely 3 other times. ADT insisted that I pay for the time my system did not work. I told them I would pay now starting with the time the system was fixed and they said I must also pay for the downtime. I told them to discontinue my service and they also refused. They just keep sending me bills and threatening to report me to credit bureaus. I have an excellent credit rating and will just write an explanation with my credit history rather than be bullied by the thugs at ADT. This company is the most unprofessionally run I have ever encountered.

Professional, Courteous, Honest, Thorough. Didn’t at all rush through the job. Didn’t try to push unnecessary stuff on us. Ran into a problem but called to make sure the installation was done correctly so we weren’t stuck with half done work that would need an another appointment. When you have to take 1/2day off work in order to be at home for the appointment time it can get costly.

Alarm Went off and they immediately called me. I always feel protected with ADT. Everyone is very helpful when they answer the phone and very nice. I would highly recommend this company ADT to all my friends and family. We have been with them for several years.

Everyone from the initial consultation over the phone to the installation was great, professional, and knowledgeable. The ADT app is very easy to use and I like the comfort of knowing I am protected when I'm home alone, which is often.

I have had ADT for a few years now, and having it makes me feel safe. The alarm system has some options as to how I set it, and it is easy to set. I have had to have the battery changed, and someone came out to do it within a good frame of time. Thank you, ADT, for your good service.

I called ADT twice to check on how to disarm the alarm as the floors were to be refinished and windows open at night. I was told ADT WOULD PUT IT ON TEST AND THAT WOULD PREVENT THE ALARM FROM GOING OFF. Well that didn't happen. Apparently that was false information. The alarm did go off and luckily I was in contact with the realtor and floor refinished. How uninformed people responding to your questions are is probably something that impacts ratings for customer service.

I am very pleased with my service from ADT. I would recommend friends and family to get their security with this company. They are always friendly and kind whenever we communicate. The reps are very knowledgeable when it comes to recommending the best product for the customer. Thank you ADT for your prompt service and attention to detail.

In the time that I have had service with ADT, I have had no issues. The rates are reasonable. The system works great, the customer service is excellent. I always feel safe, knowing that my home and my family are in good hands.

I was very pleased with the response to an "alarm" after the recent storm. ADT sent ALL the emergency services to our house in response to a concern. It was a false alarm... The buttons on the keypad were stuck. ADT changed the keyboard immediately. This was in contrast to a fire we had Five years ago, when ADT DID NOT respond at all to a fire at the residence and we lost it. The reps are more alert to the signals than before.

We have been ADT customers for over 12 years and we see very happy with them. When the alarm goes off they are very quick to call to make sure everything is alright. Would definitely recommend them to friends and family.

I was quick to call ADT to let you know it was in error that my guest pushed the panic button not realizing what it was. At the same time while I was on the phone with ADT an agent from ADT called. Glad we got the alarm stopped because I did not want to have the police sent out unnecessarily and did not want to be charged for it.

I am very pleased with ADT services. On the initial visit to my home the technician showed on time. He was very professional and knowledgeable with the equipment. At this point, I will give them 5 stars. Operator service has been great also.

Thomas was professional and courteous. Took care of needs to keep our system operating correctly. Very satisfied with ADT! Whenever we have had an alarm event, response and follow up by all ADT personnel has been outstanding. Very comfortable feeling knowing ADT monitors our home.

I am happy with my ADT system, however, I have seen so many print ads and TV commercials lately boasting of more protection like cameras that I do not have. Also, the prices seem to be less than I am paying for the past 7 years. I would like to know if I am entitled to some of these "upgrades" that ADT is advertising.