ADT Reviews

The Protect Your Home sales people were horrible. The lied. When I called, it was I get the system and installation and I had to pay $99 when they come out. They had me thinking I was going to get the box, the sensors, the key thing, the camera. And it was supposed to be $59 a month. I got everything except for the camera. What they didn’t tell me was there was a separate charge for the camera.

My home inspection company got me connected through Porch and it was through them that I heard about Protect Your Home. I have the mobile app, the camera, and then all the windows and doors. The sales rep I dealt with was good. The installer seemed to have taken him a while, but he did a great job. I like the sense of security having the Protect Your Home system installed now.

When I signed up with Protect Your Home, it was pretty frustrating. I was moving and I told them exactly what I wanted and what system I have. They said it was no problem and that they would be able to take my equipment over. They also said they were giving all of this credit and I shouldn’t have to buy any more equipment for my new house. But then, their guys showed up and it was like they had no idea. They said I didn’t have any credit on my account and it was gonna be like $600. I finally told the guy I didn't think this was working out that day. I said I would call back and reschedule. That was when they said they were gonna throw in all this equipment and they would put the system in. It ended up working out, but it took like half of the day.

Protect Your Home's installation team was good. We've had a couple of different houses and they've installed a system twice for us. They are timely and always nice.

The people I spoke with on the phone were very professional and helpful. The installer or technician was outstanding. He worked with me on the best places and where I wanted the sensors placed, so I was very pleased with that. My system is basic and I manually set it and disarm it when I go in and out. However, I will add a few more things in the future, location of a couple of sensors and things like that.

I have used Protect Your Home before and I stopped using them when I was having financial issues. I called and spoke with them about which plan was best for me. They then came out and I had a good experience with them. The guy came and hooked up everything. Then he walked me through the steps, showed me how to set the alarm and activate everything, and showed me how to use my phone. When I’m not at home, I can arm it away from home.

The installer from Protect Your Home was great. However, the system is not functioning correctly and I've had trouble getting it repaired. I wasn't able to arm it yesterday and it already has a low battery which is shouldn't have after two months. I had somebody come out and I waited five hours for that because the techs couldn't make it due to the streets being blocked off. When they came they didn't know what they were doing. What I spent is a lot of money for a non-functioning system.

I have pretty much everything in the package and the smart features are very pricey. The gentleman that I spoke to when I was inquiring about it gave me an impression that the cost weren't gonna be that high. When the gentleman came out to install it, they were kind of contradicting each other. It turned into a little pissing contest between me and the tech that was there. Essentially, he lowered the pricing and we installed it. He just replaced some tacks so the installation didn't take long. It took about two hours. So far, the system is doing its job. It makes my wife comfortable.

Do NOT believe anything this company tells you. I called for a quote and felt like I had a great conversation with the salesman. The products sounded great. I was told I could cancel the monitoring services at ANY time, and I would not be penalized or have to pay anything. I would only need to pay for the equipment if I canceled. I thought great, I can do that - I'll try it for a few months, and if I cancel I'll keep the equipment and use it myself, no big deal. I asked SEVERAL times if there was any charge for canceling or a contract of any kind. I was repeatedly told no.

I’m just learning what ADT does and it's been nice so far. I had two reps come because I didn't have Wi-Fi at first. Both guys were more than professional and they helped me out. They did their job exactly how they were supposed to. And the installer was good. It was the first day I was moving in and he did everything as clean as it could be. If I had any questions, he had answers and he was very respectful, too. The system is super easy to use and it does exactly what it was made to do.

The salesperson from Protect Your Home told me over the phone that they could take care of my remote garage door opener. But whenever the guy comes here, he doesn’t know anything about it. So, I’m using the ADT system along with my old system. It is not hooked up to the police but I can still use it with the garage door opener. The guy who installed the system was alright but he didn’t leave me a copy of the agreement. I had to call and they sent me a copy. In order to get my $100 rebate card, I had to have the first page of the agreement. I’ve mailed it out with the money order and it’s gonna take eight weeks to get the rebate card.

I researched ADT and found out about Protect Your Home. They’re affiliated now. The sales rep was great and the installer explained what he was going to be doing and where everything was going to go and then he installed it. It was straightforward. We went with the windows and doors, and the cellular network for the keypad. My favorite feature would either be the vibration for the windows in case it gets smashed, or that it’s a cell service and it doesn’t rely on cable or Wi-Fi. It has a battery as well, so that’s good.

I dealt with ADT and it went very well. It was very straightforward because I had them before at a previous home I owned, so it was easy for me to deal with them again. The guy who came knew his stuff as well as how to deal with the customer. He was professional too. Now, they are protecting my home very well.

I had a big problem and I complained three times to ADT that when they called up they ask you the COVID questions and they assured me that their installers would have masks on, but that didn’t happen. I provided them with the masks. I was pretty pissed off about it. Each time I complained to them, they said they should’ve had it. But other than that, they were very professional. I like the system. I’m very satisfied.

ADT has been around for years so I was just calling around to see who had the better price. Then I dealt with Protect Your Home and the lady over the phone was very knowledgeable, courteous and nice. She gave me the better deal. The installer was also good, very courteous and very knowledgeable of the product.

I wasn’t happy at first when we purchased it because I felt like they lied to me when I was given the quote. The sales representative told me that they were running a promotion and everything was going to be included in my package. But the guy that came out quoted me totally different. He told me that the package was $1,700. I told them that was not what I was told on the phone. I was pretty shocked. But the guy that came out was really nice. He did everything that I asked and signed up for. So far, the service has been okay. I feel protected with it. Also, the installer was really nice, presentable and very welcoming.

The app is user-friendly. But I was a little frustrated with the installer. He took a very long time to install the device onto the wall and he was unsuccessful so he made a big hole in my wall. I was pretty upset that day because of how long it took. He took all my time from work so I was behind on work. After the fact, I also saw that they were doing a lot of promotions. I found that they had a promotion about the free video door camera and that was something I really wanted but I wasn't offered that. I thought that wasn't fair. I had shopped around but ADT called me first and I chose them for security. But then the rep was giving me all this stuff and the prices kept going up. I was like, “Okay, I have to pay for all this?”

The gentleman from Protect Your Home who came out and installed my system was amazing. He let me know everything he was doing and explained everything in dummy language. Things have gone really well with them so far.

Initially, we talked to a couple of other security providers and their customer service wasn't as nice as ADT's. The guy from Protect Your Home: ADT said he was gonna reach out to us and our business. Signing up was really easy. I applied online and a rep called us and talked to my wife. The rep had a really bad attitude and hung up on my wife. When she called up to talk to a supervisor, the gentleman she talked to was really helpful and won our business back over.

Only been with ADT for 1-1/2 years and my experience with ADT has been extremely horrible. My outside cameras works when they want to work. It only records cars and not individuals that are walking. People has walked on my property and nothing recorded. Several times I have to call ADT because the app isn't working. Can't view my home. I have to unplug the system several times to get the cameras working. My ring doesn't work. It's offline. ADT tells me to use the screwdriver that their tech forgot to leave us. Confused on how you sell someone's product but don't know anything about the product. You would think ADT would give their techs product/technical support training on RING product. I want out of my contract. There is no urgency or compassion with anything with ADT.

I have two houses and have ADT on both. I got different experiences for different addresses. I got ADT on my first home about three years ago and everything was good. On my second home, I got ADT about two months ago. I got it over the phone and someone came over. He was very professional, patient, and explained in detail. The installation went well, but I was under the impression that I was gonna get a different package versus what I got. When I got there, I paid more than what was my understanding. I thought that they were trying to oversell me stuff or give me the minimum and a catch if I wanted the necessity to have to pay more money out of pocket. But it was okay. My home is protected and I’m okay. I have peace of mind that if something happens or somebody breaks in, the police will show up. I like that I can turn the alarm on and off with my cellphone.

I have to pay $48 a month for the package. I got the garage and two keychain remote for home security. The salesman was alright. But I would like to get a couple bigger signs. I only got one big sign and I'd like to get two, one bigger sign to the front and one to the back. I got some little sign, but I like two more bigger signs.

I have the Protect Your Home package. I have the phone thing and I have a sensor and then all the rest are window and door things. The first time I didn’t quite understand why the prices were what they were, but the sales rep explained it. They came out a second time and made me understand, so I was okay. Also, they didn’t install it right the first time but the installation team came back out and did it correctly after that.

The interaction I had with the sales rep was all right. The installation was cool and the service is all right.

I had previously been with Xfinity Home but due to the situation and the virus, when we switched our service, they were not able to come in to do the security. My husband was being deployed and I was gonna be here alone with the kids, so I really wanted something. Protect Your Home came recommended by a neighbor and when we moved in, a lot of the neighbors had their service.

I was online trying to find someone and I signed up with Protect Your Home. But I was not at all satisfied with their service. When I called and they sent the installation, they told me that I was getting all these things and what my monthly premium would be. But when the tech came the next day, it was absolutely nothing what we discussed the day before and it bothered me. The next day, I called them to cancel and they said they were gonna get me a doorbell camera and this and this. After five days, when I called back to find out what was going on, they denied saying that and it was too late for me to cancel my contract. They waited for those three days to go by so I couldn't come out of my contract.

I got the Protect Your Home package and the installation was good. It took over the standard system which only had the glass break and the window break in my bathroom. I used to have another system which would go off all the time for false alarm. But I don't have as many issues with this one and it doesn't go off as much as the other ones.

The customer service of Protect Your Home was good. The installation took about an hour and half, and it was fine. I like most of the stuff that was shown to me.

Adt lies about their visa card. Nowhere does it say that you have to pay for it and their representative make you look like you are stupid and they're slow on response time, not a great company at all. Find someone else for security for your family

The Protect Your Home installer was very nice and informative. When he first came out, he talked with me about all the different options that I would have with whatever package that I had been given, what I could do with that stuff, how I could set it up. He also talked about what I wanted to do and we did that. Then, he showed me how to work it. You could tell he knew what he was talking about. He explained things in a very nice and easy way to understand. I’m still waiting for my key fob, but that’s not a big deal. He told me that he would be able to get them to me as soon as possible. He was planning to come on Friday but that didn’t work out. Other than that, I have nothing to complain about. I love the system's overall functionality and performance. It has been a very pleasant experience.

I’ve had ADT for a long time but I had an older system that was outdated. It was probably 25 years old. I wanted to replace it with a new one. I wanted to go with ADT and then I found Protect Your Home on the internet. But what I got was not what I expected. I had a guy come out to my house and he was in his own personal car, not an ADT van. He had no ID badge and he worked out of the back of his car. He had a tool bag that you could buy at Walmart and he just stuck everything on my windows and doors with self-adhesive tape. I wound up screwing everything to my windows rather than have them just stuck there. I didn't think they were properly installed. He also wanted to run a wire down my walls and staple it to my wall. I didn't let him do that. I had to pretty much run my own wire to my control panel.

Everything went good. The only problem that I’ve had was I was led that I would not have to put money but and I wound up having to put a good bit down, which they covered up pretty good in the fine print. Also, they promised me a $100 gift card, but I never got it. I was told that my stuff would time out. I needed to do it in a certain time period. Protect Your Home directed me over to another company but then it said that it’s closed due to COVID-19.

I’m very satisfied with them because they came in, did everything and hooked things up. I told them that sometimes I lock myself out, so I did not have two windows in the kitchen sensored in case it happens again. Still, the kitchen is sensored, so if anybody’s in my house, someone will know by the movements. I’ve also got a patio door and anybody can easily break into it, so that is sensored as well. They gave me the papers on how the alarm works and the reps were very nice to me. They explained things, but I want to ask them if I have to put in my code number every time I arm it. All in all, everything’s fine and I feel more secure in my home. With things going on, you never know when somebody’s going to break in. If anybody broke in, it would give me a fact that I can’t be safe anywhere, not even in my own home and that’s why I got ADT.

The guy that came and did the sign-up process was wonderful. He did a good job. And the installation went well. I had a few kinks in the system and the installer had to come back the next week and redo some stuff. It was very helpful. Everything was good with Protect Your Home.

We get the paper every other day with ads and I saw Protect Your Home in there. I wanted the system just in case I'd be here by myself and I'm satisfied with my experience with them. The installer was nice and he did the installation on the same day. He was here about a couple of hours.

When we first decided to get ADT, they told us it was $105 for the installation. I kept asking about it because I have to be specific and they said yes. But when the men showed up, they said it was $315. They also said it’s $60 a month but now my second bill came out and it’s $107. It doesn't make any sense why somebody would quote me on different prices and then not stick with it. And we rent. I didn’t have internet. I only had it on my phone. They told me that all I needed was my phone for internet but when they came, they said they needed the whole thing, which I had to get for 107. Now, I’m paying 107 for the internet and 107 for the system and we can’t afford it. I’m out of work.

I moved to a new area and as a new homeowner, I got Protect Your Home. My service package is, I download the app to my phone and I’m able to set it and disarm it through my phone. I can set the alarm to stay or away. It's basic, but it’s armed. However, I have mixed feelings about the system being that I’m in a valley and I’m noticing bad phone reception as well as internet reception sometimes. Sometimes, I have to figure out that I need to go to my mailbox, which is around the corner, to set my alarm and to disarm it. I’m also waiting for a permit for the alarm and I have requested numerous times. It’s coming from Protect Your Home, but it also connects with the city or state that you’re located to make sure that you have a permit for the alarm, if the alarm would go off.

My experience has been very rough. From the lie of the quote that I was given to the repairman not doing everything that he was supposed to do and someone else had to come out and actually the service itself are not being what I thought it was. I would’ve gone with Vivint if I would’ve known that the things I had to pay for and the extra amounts from the quote that they gave me was not what I received. They told me I would get a camera. They told me that I would get all of these other additional things like the sensors on the windows and stuff like that. But the installer said that the quote didn't apply and I had to pay $600 down. It was just too much.

My mom has Protect Your Home and she put it in my ear then I went online and saw the different internet specials. They worked with me and got me exactly what I wanted in the range that I wanted to pay. Their prices need to be lower though. A lot of the companies are moving towards the smart direction, so they’re all ranging in the same and with others, you get more features, but for the most part, they’re prepared to be around the same. I kept my package basic and the entire process was smooth. The installation service was quick and it was informative as well. I still haven’t gotten my rebate or reward, but so far, I’m satisfied.

I had Guardian for 18 months and I was never happy with them. ADT has a call center, which was why I went with them. I got a flyer in the mail saying that for this much, I could have this. It came out that was not the truth and it was misleading. When they came out, it was a $2,000 purchase from 100 and something dollars. But I purchased the program because it has cameras and everything else. I’m happy with the alarm system portion. My previous equipment was supposed to work with the equipment that they provided with their service but not one bit. The installer didn’t even try it and instead of taking them off gently so they could be reused or used in a different fashion, they just ripped them off and put them in a box. It wasn’t professional at all and it took him nine hours to install it. Then, they sent a second kid out who just ran in and out.

I got a letter in the mail for ADT and I just figured since they're a local security system, I would just pick them. The rep was really nice, and the installer was, too. He asked me questions. He also asked me if I had any preferences, so he was very courteous. He showed me how to work the alarm panel. I got the sensors on the doors, the windows, and a camera.

When we signed up with PECO, their branch of customer service folks transferred me over to ADT and the rep was great. He set us up and he talked us through everything. He sold us a whole lot of stuff but it wasn't pushy salesmanship. He knew his stuff. We did everything, except the detectors, and I spent a whole lot of money but it didn't feel like we were being swindled in the process. He was wonderful. I need to talk to somebody about the system though. The away and stay both do the same things. When we were trying to do stay at night time, it did the countdown to give us time to get out of the house, which was really weird. There shouldn't be a timer on the stay alarm. Still, installation was great. The guy did most of it in one day then had to come back the following day to fix a couple of things and so far, so good.

The sales rep from Protect Your Home was pretty good and their reps installed everything except one thing, which was the doorbell camera. And when they did, it had no power. An electrician came out and fixed it somehow. Then we called as the camera wasn’t working. You couldn’t talk to people when they were outside though you could hear them. It was on and off, and it messed up all the other cameras. That was when their tech said that we needed a faster internet as our current one couldn't support all of our equipment. But we were not told that at the beginning and we didn’t have it in our budget since we just bought a house. So we ended up cancelling after.

I happened to be in the house next door to me when I found out about Protect Your Home. We were looking for something, and then when I was doing some research, ADT was the number one recommended online. I went with them and the system is great. It’s super easy to operate. We just put an AC in the window, and it alerts me every time that that window is open. I was still able to do it without messing up the system as well, so I liked that.

We were happy with the way we were treated by Protect Your Home's rep. He was a very respectful guy. My wife and I had talked about it already and we already had settled in our mind what we were gonna do. But that would have been three times what we paid. He showed us that there was a better way to doing it that was more economical, but you get the same thing.

ADT does not provide good customer service. Each representative gives you a different response. Don’t know who to believe. First a supervisor told me I had the first generation camera. When the technician came he told me I had the latest cameras. All to probably try and get rid of my complaints. Advice to others get a different security system. ADT is the worse.

I Googled and a few companies came up. I started to go with Vivint and then I checked out ADT and they were cheaper so I went with them. But the whole thing sucks. I wish I never got involved. They’re not transparent with their sales, with their promotions, with their service. I’ve had them over three or four times. The installation fee was $99 plus tax. They would give it back and the rep said they would send me a Visa card that would pay for the installation. What they failed to tell me was that I have to go through a third party. They would send an email and I would have to apply for it, send the service contract, and pay $4.95 to get it back. I wasn’t expecting all that. I sent it in on May 15th and I just got an email yesterday saying I was approved and to give it eight weeks.

We purchased the package that's connected to Wi-Fi. The representative and the installation were fine. The installer was done in a couple of hours.

I dealt with one person and he was professional. It was very good. The technician was nice and did a great job as well. I'm waiting for part of my service, the cameras, and it's been a couple of weeks. It wasn't ADT's fault though. I didn't have internet at the time. I just recently received internet and it's been a week. Now, I'm waiting.

The house that I just bought has ADT Security already built in. It all kinda worked together because my home warranty people mentioned if I wanted ADT Home Security and they could have a bundle for me. I might as well go with a system that’s already built in there. The customer service experience was great. The guy was very helpful and gave me a lot of good information. He explained everything really clearly and I understood everything.

When I drive around, I would see signs outside some houses for Protect Your Home and ADT. Their salesperson was very helpful and he explained to me very well. I was amazed that everything was fast. I thought the installation was gonna take almost half a day but I felt like it took an hour or probably less. With the system, I can arm and disarm the house from my phone. And it tells me when the door is opened. Everything is fine.

My first lady from my church recommended purchasing this alarm system. So I decided to get it because I needed one to have my house protected. She emailed me and I was able to call Protect Your Home and set it up. I called all the time and they took care of me. They were doing pretty good. But the first time the system was installed, the camera was not set up to receive any motion and a thief was able to get in and steal. Nothing was captured except through my other aftermarket cameras. I took pictures and videos of the person leaving with the TV. He had grabbed the display panels and smashed it on the floor because the alarm kept going.

I used to have Protect Your Home back in Maryland when I lived there with my parents. We got fire, carbon monoxide, a detector and two keypads in our package. The service has been good and I have no issues with it but during installation, even though we have a child protection box, the rep left a wire exposed at the bottom of the pad that he fixed upstairs. He saw my one-year old son, so for him to be that negligent was beyond my understanding. It could have started a house fire or worse, my son could’ve touched it and hurt himself. I had to tuck it back into the box so it’s not exposed.

I've used ADT before in the past and I looked up online when I bought my house. Their customer service was very responsive on everything. I had the system installed within the day after I called, even during this whole COVID-19 thing. They offered a lot of different things but was not trying to sell me anything, which I very much appreciated. I was more concerned about my needs instead of his paycheck or bonus.

ComEd did some additional services and they offered some other upgrades for our move and Protect Your Home was part of it. We then got our home security through that. We have the digital keypad and motion sensing in our package. We have the automatic door locks and window sensors. The sales rep we dealt with was good. The installation went smoothly, but the issue with our installation were the automatic door locks. He came back at two separate occasions to make sure everything was working correctly. So, that was incredible. Overall, we had a good experience.

We used to have Protect Your Home in our old house and we set it up again in this house. The guy that was here to do the install was good. But I felt that there was a lot of bait and switch stuff going on. I got some flyer in the mail at first and it offered this package with all these free stuff. When the technician came, he asked me what I wanted and I told him that I wanted everything that was included in the flyer. It was supposed to be 899 and he had a bill of almost 3,000 which was four times more than what the flyer said. I told him that I didn’t wanna pay that. Then somehow, by calling his manager three times, he managed to get it down 800. That was the worst experience and I think about all of the others that had called and paid $3,000 for the same thing I paid 800 for. And the technician said that this happens on every call which did not make me feel that great about them.

We got ADT and my dad ended up getting the same thing, but he pays a whole lot less than what I do. I feel like I got ripped off a little bit with the contract I had done. I was trying to figure out how come my dad ended up getting the doorbells, the Ring, and the cameras for the doorbell. He also got the touchscreen pad, and I don't even have that. All that I got were the window sensors and the door monitors.

The reason for going with Protect Your Home is that after doing a comparison with a couple of other brands, they have more support centers at different locations, and overall, they have a variation in plans, which helps select the kind of plan I want within my budget for now. My sales experience was not so bad although, the guy kept pushing me. I had to sign up on the same day, which I generally don't like to do but it was the need of the situation. The person who came here to install the stuff was good. He explained the stuff nicely and he did his job pretty much within the timeframe allocated. I'm overall satisfied.

When I contacted the company, I didn’t realize that it wasn’t ADT directly. It didn’t say Protect Your Home on the flyer. We had switched from ADT to Vivint, and I wanted to switch back to ADT ‘cause I felt like their protection was better. The sales representative was helpful although he should have told me in the beginning what the keypad was going to be like. By the time I found out it was just this little one, it was too late. Everything was installed. On my other keypad, I could bypass my windows and lock my door. But this one is very limited. I can only turn the alarm on and off and I was disappointed with that. This is not an upgrade in any way. But we have glass protection on the windows and our downstairs windows are all armed. We also have the camera out by the pool that is active.

Some of my neighbors got ADT and I did some research online. We knew we wanted a security system, so we chose them. I got a mailer for a special deal. I would not have chosen them if I had not received a special promotion. It was $28 a month for monitoring. I called about it, ended up talking with a supervisor, and she even improved the benefits that were on the coupon. She expanded it from about $1,000 to $1,500 credit for whatever we ended up with for protection. She accommodated me, and she increased our benefits by 50%, so I was thankful for that.

The sales on the phone explained the different things I could get, including cameras, and they were fine. I had done my research and we knew what we wanted. It was late at night when the system was installed and the young guy seemed tired. A couple of days later, we ended up getting a new doorbell because it wasn’t put up there right. It wasn’t nailed in the wall. We also have to keep taking out the unit and charging it to find out if we can get it wired and now, I'm waiting for my apartment complex to open. We're in a townhouse, but it's in a property management and it's not a home we own. Another thing is that I found out about Protect Your Home from my daughter-in-law. They told me she was going to get something, but nobody has given the right information or who she's supposed to contact. They said that she had to contact the person she got it through.

Protect Your Home reps were very nice when they first came out to install the system. One problem I had with them is we were having 20 windows in our house replaced and they knew going in that I was replacing the windows but they wanted to go ahead and put the alarm or the little box on the windows. I currently have not uncovered three of the boxes that we had to take off the windows to replace the windows. They came out and told me when I found my boxes, they would be glad to come and put them on the alarm system. But I'm not rebuying them.

Protect Your Home used to protect this home before I purchased it so, they were first on my mind. The sales rep and I talked for a while, they went through the house to see what was vulnerable and what I thought was vulnerable, and we compromised on what needed to be done to the house. It was a good experience but the salesman over the phone kind of misled me. I thought that the installation and the equipment were free. It came out $1,600. If I had cameras and other equipment installed, it would have been at least 4,000. We decided to install what was actually needed and not what I wanted. The installation was a little awkward and the installers had to drill a hole in one of the inner walls to install the monitoring unit. But I didn’t have a problem with that and it didn’t take as long as I thought it would. So, everything was good. Everybody was very professional.

First, I spoke with a person on the phone. Then the installer came out and explained everything that the person on the phone had already told us. He extended the promise that they made. He was very courteous and he went through everything. Also, the outside sign seemed to do a lot for the situation ‘cause we hadn’t used the security on the house when we leave, as yet.

I have the basic Protect Your Home system on the doors. I needed it to protect my family. We have an alley where we stay at and I'm interested in the camera, but it's really out of my price range. Its price is a little steep. But I'm okay with what I have right now so far. The second rep was very polite and understanding. He helped me out to understand any questions that I had and answered anything I needed.

The guy that came to our home for the installation was awesome. And I had to talk to customer service once and they were fast and efficient. It seems to be a good system.

The salespeople were absolutely amazing. We were coming from Comcast and the customer service was pretty horrible. I'm active duty navy and I can speak the lingo of communications and with Protect Your Home, there were no smoke and mirrors. It was legitimate. Everything was lined out and overall, they just took really good care of us. The installer was very personable too. He was a little late but not of his fault. I guess the guy that was supposed to be working called out or got delayed. So this guy showed up and as soon as he did, bam, bam bam – he laid everything out and explained as he was going.

We just bought a house and ADT was one of the systems that was previously installed there so we decided to go with it. Our sales rep was really nice. We opted for the cheaper and basic option. We have the keypad and the sensors on all the windows and doors. The installer was very nice. The only thing is we’ve been having a lot of thunderstorms over here in Texas. If we know there’s one, we have to disarm the alarm because the vibration sets the window alarms off.

The installation was pretty quick and the guy was nice. The only thing is that I have to sign a three-year contract, which is a little bad and a little bit expensive. But I had a good experience and everything is still fine.

I was looking for record cameras. I talked to a Protect Your Home rep and he was pleasant and he knew what he was talking about. I also like their system. I generally use the app and it's convenient. But the process to get the free cards didn't get pushed through. When I called them, they said that it shows that the application was filled out but it wasn't processed all the way. Still, everything besides that is great.

I was researching randomly then I caught an advertisement on the internet and the sales rep was good. They were very cool whenever I needed to talk to them. However, the guy said he was going to send me a gift card, 100 bucks, but I still haven’t received it and I’m still waiting. Other than that, Protect Your Home has some good guys working for them. The technicians they sent out were thorough and they were very competent. Everything has been working well too. I haven’t had any worries, and it seems like a very thorough system. I enjoy that doorbell camera. I also have the window detectors/hallway detector as well as a couple of their smoke detectors. I recommended them to my brother, so he got it.

We have a small 1200 sq ft rental home. Every single room has a door that leads to the outside. Every single time someone exits a room the door chimes. If you are taking out the garbage, it chimes. If you are sneaking out early in the morning to get a coffee, it chimes. If someone is taking a nap and you go and get the mail, it chimes. It would not be so bad if it was not an a long and annoying chime. The “door open” voice chime is also very annoying.

I got the basic package and I like the service. The installer did a wonderful job. He explained everything to the T. The system is working perfectly.

The Protect Your Home tech who came for the installation was awesome, friendly and knowledgeable. We got everything that we asked for as far as the window chimes, the Pulse and everything else. My favorite feature is the remote that we use to go in and out with instead of having to use the keypad.

We had security when we first built this home over 20 years ago. We switched for a time, and then that company dissolved, and so I went back to ADT. The salespeople were good. I didn't really understand all of the details and I didn't know I had to purchase the equipment so that was a shock to me. my installer, he was good. He knew what he was doing and then when I thought I didn't like it, they came out a day or two later, but they couldn't adjust any of the things I wanted. I hate the voice on it, and they won’t adjust the sound. That would make me get rid of it. But it’s just when I set it or disarm it. It’s just not pleasant. I was into it, so I will stay with it.

To me, the services are great. On the days leading up to me getting Protect Your Home, I had been researching and researching it. I had already known about it before that from being out in the construction field and seeing a lot of ADT signs out on people’s houses. The week before I moved into my house, my brother had moved into his and he had just gotten his system. He didn’t tell me much about it, but he showed me the keypad and the basics, including how it worked. After talking to him, all I did was research it and I had my mind set on it already. Right now, all I have is the keypad and the window break.

The rep was really kind. I like him a lot. I still remember his name and it is not usually likely for me to do that. He left a really good impression and the installation went really smoothly. We also used to have ADT 20 years ago in Omaha, Nebraska and now, we pay the highest price per month for all the good stuff.

The installer was really nice, very friendly, and careful. He was quick and the installation took an hour. I really like the system but I still have a question on the price. I picked the 27.99 something a month package but when the guy set it up, he told me that it was not the 27 because I don’t use a home phone or landline. I don’t understand that.

DO NOT SIGN ANY CONTRACT WITH THESE CROOKS! I was a good paying customer for 6 years and honored my contract. I have tried to cancel my service for over 4 months. I have spent hours with customer service, Billing, asking for cancellation. The customer service worker could not even supply an email address to send a request in writing. Instead I receive collection notices every day saying I owe hundreds of dollars, and they have no record of cancellation. DO NOT DO BUSINESS WITH ADT AND READ REVIEWS!!! I am among hundreds who have had to deal with this.

Protect Your Home is a very popular company for home protection. It kind of was one of those that my wife wanted, which was top quality. The rep came in, told us about all the options as far as equipment- which was everything that came with the packages- how they monitor, and what they provide. Then they gave us options as far as what we could afford at the time and installing. It was a really good experience. The installation was very smooth. I had to leave before it started, but my wife said that it went really well. The installer was thorough. She was given a quick rundown on how everything functions, how to use it, and how to connect it to the app.

The Protect Your Home installer was cool. He came in and did his job. But I’m paying for the premium package and the only things I have are the two cameras and the doorbell. I was told that I would receive a few more features like the keyrings. Also, there are a few features that I’m a little bit displeased with. It takes a while for it to actually get in to livestream and I didn’t know that I wouldn’t receive the notifications. When someone rings my doorbell, it wouldn't automatically come to my phone. It would send a notification via text and that sort is awhile. It wouldn't give me a direct link and I would still have to log in. But overall, I’m okay with it. I have protection for my home and I’m grateful for that.

I don't feel safe totally. I don't like the idea that the system protects the inside with the sensor but there is no protection for my windows. They were talking about 600 to 800 bucks for the glass break feature but I thought that when you install a security system, all that came with the bill. I didn't know that for each stuff, we'd have to pay additional prices. The only things they had was just a set for my doors and a motion sensor. The guy just came to my house, did it, and left. I haven't talked to anybody since then and when the system is triggered, I don't even receive a phone call to ask me is everything okay.

The rep from Protect Your Home installed everything real nice, but knew nothing about sales. He had no idea what he was talking about. He needs to brush up on that. He lied about some things he said we were not gonna be charged, but we were charged. Then, last time, my alarm went off for about 10 seconds and I set it off and no one called or anything. I don’t know if it was just because it went off only 10 seconds but I thought maybe it just didn't engage. Other than that, the features in my system are what I need.

Protect Your Home was the first company that contacted us. They offered a $100 gift card and the free installation. We got the package and the installation went fine. But they could've been more upfront about the pricing whenever I talked to them on the phone and scheduled them to come out here.

The installer was very nice. But everything was so expensive, so I just had to go with the basic. I couldn't afford to upgrade. I thought with $850 worth of free equipment that it would be a decent amount of equipment. But it's really not. It's the basic. It's the pad on the wall and the window covers and the door cover. Their equipment should be a little bit more affordable. But other than that, it's pretty good. I'm satisfied with the service.

The reps from Protect Your Home were nice on the phone. Everybody was a little nervous about the installer being here ‘cause of the pandemic, but other than that, the installation was good. Now, I have a motion detector in the living room and a new keypad. When you open the front and back doors, the system lets you know real loud that the door has been opened. That feature is good.

I was changing from one system to Protect Your Home and it was very easy. We have a digital keypad. I use the mobile app and I have sensors on the doors and windows. The installation went extremely well. Everything went smoothly. I've had the system for two months, and the only problem that I’ve had in the two months is one of the sensor pads on the door fell off and I just put it back, but that was it. I’d really like to have a technician to come out and see if it needs some more adhesive.

I got the motion detection and door sensors. The sales rep that I dealt was okay but he didn’t tell me much over the phone. But the guy who came for the installation was pretty handy. So far, so good.

The customer service was really good. The reps answered my questions and explained everything to me really well. Then the person who came for installation was very knowledgeable. The installation took a couple of hours but that was because he had to take down some old stuff and put in new stuff. He did explain a lot of the hardware that was available to me first too before he did anything. It went pretty smoothly. I decided to get Protect Your Home because of the price, mostly, and then what I got with it.

Protect Your Home was the first one I called and talked with a guy. He was really good and helpful. Then he passed me to his manager, who was really helpful as well. They told me the price was gonna be $23 up to $57. Then after a few conversations, we were stuck in $30 to $23. We were not clear on the price. But once it was installed, they told me $53 and I'm not really happy with my payment. They should tell the price when they're talking to a customer. Don't say $22 to $53. I have the same system with another company and have a lot more but I pay it a lot less. All I have is four sensors in four windows and one in one door and if you tell me for that I was gonna pay $53, I would tell you, "No, thank you." But everything was already installed and I couldn't say to disinstall everything and take it. Plus, I hear this company is really good as well, and overall, my customer service was really good.

Horrible experience. I was originally told that the 3 year contract meant I kept the equipment and could take it with me anywhere and continue service. After a year of the contract, had to move to a new location (due to COVID) and in order to have alarm installed in the new location, I had to start a NEW 3 year contract. I told them I don't need 3 more years of alarm since I am only renting and will be moving in less than that time. They said the only thing I can do is keep paying or cancel my current contract.

I was unavailable when they arrived my home, they met my husband. Not sure what transpired. Before I knew they had installed their monitor. I was coerced me to signing the contract and not given time to think things through. I am trying to cancel 3 weeks into the contract and they want me to pay 75% of the total cost for 3 years. Unbelievable! Be very careful before you SIGN a contract with them. I could have given them zero star if that were an option.

I had previous experience with ADT at another house and I was very happy with the system and the service. So I thought that I was once again contracting with ADT for the installation in my new home. I was sold a complete system with cameras and sensors on all the doors and windows, sirens, smoke and water alarms, it was thousands of dollars of equipment and labor but I thought I was protecting my home.

April 7th, I called my local ADT to cancel my service with them because Covid-19 made me jobless and I cannot afford to pay anymore. The agent, Abbey, was really helpful and nice. She told me that she had cancelled service and closed my account, also told me that I did not have to pay for the service in the month of April. Plus, I would get refunded within 24hrs after she ended the call. So I thought everything had been done, all I had to do is wait for money to be funded. But NO. April 10, three days later, a different agent called and begged me back to be customer again. I forgot what her name was. She offered me 2 months of free service or $19.99/month until things got better. I told her NO. I cannot afford it anymore. My account was closed. I just wanted my refund so I asked her when I would get my money back. She also said 3-12 business days after the called ended.

I started my business in April 2019 and had an ADT Security System and CCTV installed to protect our investment. Unfortunately, due to the COVID 19 Pandemic, we lost our business and our life savings and ADT will not cancel our services because we are under a contract. The cancellation fees are almost as much as if we keep the services on. I am shocked that this is the way they treat their customers.

We have had ADT for over three years here in Georgia. I recently spoke with three ADT customer agents regarding downgrading our system. Each customer agent gave me a different monthly cost for us to downgrade our current service. I let one of the reps know that we didn't have Pulse at a prior home where we had ADT and the cost was much lower. I asked, so "ADT basic service has gone up $20 in a year and a half?" I was told that ADT will change it pricing every two months. I have found that there isn't consistency with ADT's pricing. I let the customer rep that we will be cancelling our contract due to this.

Since the very start this company has had a poor customer service. All they care about is the contract and not the product they sell!! I’ve had my system not working properly for months and they charge to fix their own junk. I can’t wait to end my contract this coming month with them!! I would definitely NOT recommend ADT to anyone!!!!

I called for an appointment and estimate on a security system for my home. They pressed me for the deposit, and to run my credit. I explained I just want a price and information. They still ran my credit which I have excellent credit. Took the day off the day of set appointment and no one shows up. Really. Thought to myself if I am getting robbed, is this the service I should expect? No thank you. I called a local company and paid them in full to install a 6 camera system with all the whistles and bells. Same day service. Based on my experience I would strongly not recommend ADT.

ADT system doesn't work as promised. ADT can't fix it. It's only 4 months old. They keep sending techs who ALL have a different story. VERY BAD customer service. They won't refund our money. Very disappointed. Horrible experience and very costly.

Closed my business account in April of 2018. Two years later they still have my account open with a new business. They allowed the new owners access to my account make changes without my consent and without changing the name on the account. They are now trying to bill me for that business and I was told by the ADT person on the phone that anyone with the alarm code could make changes to an account. Keep that in mind if you want to use ADT for your business...

I have been a client of ADT for 19 years and have all 4 accounts on auto pay for convenience. As a result our accounts have never been paid late. In July we sold 3 businesses and mailed a signed letter to ADT Corporate office in Boca Raton as requested by the billing department. Unfortunately the accounts were not terminated and ADT continued to bill us. Since that time I have emailed a copy of the letter to the service department in October January February and March. Although many excuses have been offered for why the accounts have not been canceled as requested, all have accounts have been sent to a shady collection company. Yesterday I mailed a complete, detailed file to the Florida Department of Professional Regulations, the Florida Department of financial services and the Florida Consumer Fraud Division. I encourage you to do the same.

I called ADT on Friday, Apr 10th and made it very clear to the rep that I only wanted 2 outdoor cameras installed. The rep tried to up-sell me on additional equipment that I didn't need/want and I made it very clear that I did NOT want an alarm system installed and I only wanted the technician inside to install the camera monitor. I did not want the technician walking around my house installing anything. I've been taking safety precautions due to the virus. I also reiterated SEVERAL times that I ONLY wanted two outdoor cameras. I use to work in sales and understand that's up-selling is a part of the job. However, I DO NOT appreciate being mislead. The rep told me the the credit check would not be a hard inquiry; that was a lie. The rep told me that the ONLY thing I would be paying for is the $99 ($107 with tax) for installation and then $59/mo. for the service.

I called ADT to ask about not having a contract. I was made to listen to their sales b.s. for half an hour. They have now called me 2 times since and I have even blocked their phone no. If you inquire be ready for them to leave messages everyday. They even yelled at me cause interrupted them. I of course hung up.

Hi, I have been with ADT since 2006 under two subcontractor names per the representative that both came in to do the installation and the representatives that I spoke to on the phone. For both installations, both representatives stated we needed a land line phone with the system. My husband and I informed both of them that, that was fine because no one answers or makes calls on the land line phone anyway because we both have cell phones, so it would be just for the alarm system only. They stated that was ok. So we proceeded with installation/update in 2009. After completing both contracts, with strongly verbalizing and writing down the primary contact number to call for everything/anything/two emergency numbers and we consistently told them both that no calls will be received from the land line phone for any reasons, it's only for the alarm system because they said we needed it.

IF I could rate this company ZERO STARS I would! HORRIBLE company. I have been a member for LESS THAN 24HRS and have been lied to 4 TIMES ALREADY!

Unfortunately our house was destroyed by fire a day before Thanksgiving. I called ADT to see if they would suspend our service or cancel our contract. I would have accepted either. Ultimately, they would offer me no more than either (i) 6 months of half price or (ii) pay them $1200 and get my insurance to reimburse (if insurance will, who knows?). I explained that it would probably take at least 18 months to rebuild the house. When I asked the operator how she would feel about those offers, she told me it was the best she could do. She also refused to let me speak to anyone more senior and told me she doesn't run ADT. Great.

I am a Realtor and sold a house, ADT apparently bought my information. They have called me three times today to try and get my client's information. I've asked to be taken off ADT list but they keep freaking calling me. Avoid them.

11 years with ADT being charged $37.78/mo for a 900 condo in a gated community. Called to cancel in May 2019, they lowered the monthly fee for 6 months to $14.99. In October 2019, I called again to cancel and they said $21.97/mo. I was not notified and did not receive verbal nor written notice of being in a 24 month contract. I found out on Dec 26, 2019 when I called to cancel again and was told that I would have to pay $377.33 to get out of a contract. Account Mgmt Dept removed the termination penalty and gave me $65.91 credit for 3 months service for February, March, & April. Gave a 30 day cancellation notice on March 20, 2020 and an invoice was mailed out to me the very next day saying that I owed $312.34.

You never can expect having a smart home through working with a bunch of dummies who give you this service. Very impolite, unprofessional agents and associates who works for this company because they couldn’t find another job. I got the service three weeks ago and was happy and excited to get it but in last three weeks I found out I have paid that much money to purchase stress, anger and dealing with dummies. I’ll refund it.

I have ADT for yrs and that’s because I’m locked on a deal I can’t get out, every time I move, I’m move and the contract starts from the beginning and locked in for a new one contract. I can’t seem to get out of it and locked for another 3 yrs. If I try to get out I have to pay the price they claim waiving in the beginning of your contract which is really your three year signed contract that they lock you in. I believe we have so many apps with so many choices. Let’s take about when my alarm goes off they don’t send the police officer to my apartment in 3 minutes. they ignore and assume it’s a false alarm and then I get an email that my alarm went off. What I’m really paying for to use the app?.

I have had a really bad experience with ADT. I am even just tired to keep calling them. The technician who came into my house on December 31st 2019 was very pushy to sell me their security system and monitoring. He spent about 3 hours trying to convince me. Unfortunately, at the end he did it. BE AWARE because they tell you what you want to hear at the moment of selling you their stuff and it comes out to be all but lies. He said that after the holidays he was going to take care of the pending things personally. Which he never did and every time I have called requesting that they take care of this, they ended up washing their hands and promising me that are going to call me back and no one ever follows up.

I am having to move my business out of my current location due to the coronavirus. I do not have a new location for this business, so it will most likely permanently close. They are saying I have to pay $1914 to finish out my contract. I do not have that to pay from a permanently closed business. They said I could relocate to a new place to avoid that fee. I said I might find a new temporary place for the business where I could relocate it eventually, but I have no idea where or when.

I have been a customer with ADT for 15+ years. I was billed and sent to collections after I moved out of an apartment. I was no longer under contract after 3 yrs. They made it difficult for me to cancel when I moved out and then billed me for 5 months after I moved out! Horrible business ethics. Seems like new owners of company. Do not use this company!!!! I have never written a review for a company in my life but I need to let consumers know.

I've had 4 installers at my house since I got this service (2/26/2020). My outside cameras are not even hooked up correctly. To add to that, the LOCAL REGIONAL MANAGER came out to my house. In addition, I was unaware that there's a "5 minute resting time & only captures a 30 second clip". In addition, when you call to get a "quote" and you EXPRESS to the agent what EXACTLY YOU ARE LOOKING FOR, they completely lie to you!! Check the BBB!! Defenders, Protect Your Home and ADT, MULTIPLE OF CLAIMS with the same issues I'm dealing with. I could go on & on, just check out the BBB and you'll see. ADT is not what it used to be. Oh, let me add, the outside security camera, yeah, you'll get a 2-4 minute delay after.... & I have to pay $60.00 a month for this crap.... Worst decision I've ever made!

I would strongly suggest that you avoid ADT at all costs. My home security system stopped working over a year ago and I had them come out two or three times to fix it. They stated they could not and they were still billing me through February, 2020. I've spoken with them several times and was told once that my past due balance would be eliminated but, of course, I'm still receiving Past Due notices. Very poorly run company who believes that although they cannot provide the service they promised the consumer should still have to pay. I now have to resort to taking them to court to recover all the monies they continued to collect while system did not work.

I had a monetary hardship and decide to broke the contract with ADT, few days later I got charged $953.32 dollars from my bank checking account which it lead to overdraft, I called immediately to ADT and told them about the charge they told me that if I get my contract reinstated then I will get my money back, which I did. Few days later I called and asked them by when should I get my money back, I got transfer 3 or 4 times and no one knew about getting my money back, they gave me an e-mail address and I e-mail them without any luck, I am still waiting to get that money back.

ADT has the worst customer service I have ever experienced. I have waited 4/5 weeks for a call back from a supervisor. After over 4 calls to speak to a supervisor I was hung up on after 30 minutes. I called right back and waited 45 minutes to basically be lied to about my issues. I asked to speak to the manager Dwight ** and the “supervisor” Lashaune said she had no record of my last 4 requests to speak to a manager, which she was supposed to be. And I asked that her supervisor Dwight ** review my last months of calls and listen to my recorded calls and have him call me within the next 5 days. She said she couldn’t guarantee that I would get a call within 5 days.

When I initially called ADT, a sales team member set up installation with ADT Protect Your Home without telling me it was a third party. (When I called ADT back after the installation, they said ADT Protect Your Home is an "Authorized Dealer" used in markets where ADT does not have a presence.) That was a good indication of how unclear and shambolic everything else about ADT would be. The salesman on the phone took my credit card information, which I thought would be charged upon installation, but I was charged $107 a couple days later (a month before the installation) without an explanation of what this covered. Later I signed an ADT document suggesting this amount was paid upon "acceptance" of the installation, which it was not.

I had my system installed 3 months ago. With a "6 month money back guarantee", well... there is no such thing... unless you have the same exact issues multiple times in 6 months. I had app issues, video issues, and hardware issues. Wrrcuce came out, still not fixed.. Now I have to have service come out again or I have to pay $863 to cancel. The customer service account managers don't care, just read a script. Trust me... Do not sign up with them. I definitely regret it.

Updated on 04/01/2020: This is now my 2nd review for this bottom of the barrel service I'm receiving from ADT. So I just had an issue about a week or 2 ago with my alarm system, WELL now I am having a NEW issue with this system/ company. Now I see why they make you sign a 3 year contract, that way you have no choice but to keep paying them every month even though the service is crappy. I feel like I'm paying to have nothing every single month. Mind you they were just out here to fix a different problem and installed a brand new panel, which I had to wait 2 days to get that issue resolved. Well today I discovered this system is once again NOT working properly, so I called customer service at 1:00 pm.

I cancelled my service via certified letter with 5 days of getting it installed, because I lost my job. They kept charging me for the last 5 months, I talk to them and they said sorry and that I was going to get a refund in the next 30 days. 30 days have gone by and nothing. I chat with them today. And said that there is no refund coming. Will talk to my attorney and follow legal action next. The worst company to deal with.

I received false information and was not completely made aware of important billing information until after I signed the contract and was debited from my account. I was promised a gift card as a condition of doing business, however, when I reached out to the rep I was told they would check on it. That was in February and I have yet to receive a return call. I was not made aware of how the billing cycle works. I was billed two months in advance that was automatically debited from my account. Also, I received the Ring doorbell as a part of the package thinking everything was included in the ADT bill. Now on top of my ADT bill, I have to purchase a Ring subscription. A lot of smoking mirrors! I would not recommend this company at all.

if you have ADT and have to move there are only two ways to get out of the contract.

Arrived home after traveling and found a Carbon Dioxide alert that I could not stop alarm. Called ADT and spent an hour working to disconnect system. The earliest appointment to correct problem was in six days. Due to the fact it was almost midnight, I said okay and called back to question why it would take so long. Scheduling listened to problem, said it should have been a priority call, and asked if I could accept an appointment late afternoon today. When I called back to find out what was happening, I was told nothing was scheduled other than six days from now, and that I should not have been given that information. I guess if we die from carbon monoxide poisoning, ADT can say they scheduled support six days after the reported problem so it was the customers fault for breathing during this time.

I never got my 100 gift card. Service sucks. I want it removed out of my house. Horrible alarm system... The alarm is not loud. They don’t call police even when they don’t get me. I don’t recommend this to anyone.

My current security company is horrible and appears to have gone out of business so I called ADT for them to send an tech out to look at what is here and provide me with an estimate to take over the existing system OR to add to it and to get an idea of the cost. The representative with whom I spoke asked for my home address (as expected) and whether I was the owner. He then asked for my date of birth, which is irrelevant and then wanted the last 4 digits of my SSN.

Purchased beginning of 2019. It all worked great for about a month. We got it because we travel a lot. What a joke! All we feel we pay for is that expensive ** ADT sign in front of our house. My 11 year old dog is more security than this inadequate equipment.

I will echo the 1.5 star current rating which is what ADT is looking for. The standard statement IT's in your contract!! Doesn't matter if ADT made an error or did a poor job. You pay. Be ready for service tech to make several visits you have to pay. Have fun with your 3 year engagement with you have to pay. It's in the contract. Best Regards, Mike.

I was not very happy that I didn't receive all of my equipment, specifically my Alexa. I was contacted and told that someone would be by and drop it off. I made arrangements for a later date but no one showed up.

Finally! ADT agreed to waive their ridiculous early termination charges. It would have been much better to have received this response from one of the multitude of people I had spoken to earlier but this is definitely better than having to pay the early termination charge. Hopefully ADT is on the path to improvement and others will not have to suffer the same terrible customer service as I have.

If I could give this company 0 stars I would. Back in 2018 I had a salesman come to my door and offer me a 2 year contract. Great pitch, free installation, etc. It has been NOTHING BUT PROBLEMS ever since. The technician had no clue what he was doing. Couldn’t get the cameras to work, etc. I was constantly calling ADT to get someone to come fix it and either they would show up late or never come. I have had multiple problems with ADT taking money out of my account by “accident” to the point to where I closed a checking account and opened a new one.

To be brief, I had a dispute with them about a conversation I had with their customer service rep. ADT has a recording of the call but refused to listen to it to seek the truth. They want me to jump through all kinds of bureaucracy by writing a letter, etc. when they have the truth right there in a recording. They show no concern for the facts. They are too big. Don’t do it; they won’t take care of you when a problem arises.

My mother had ADT for 13 years. She passed away. We sold the house. We called and notified them and cancelled the account. Up until then the payment came out of her checking account automatically every month. This account was no longer being used but there were still funds in it. I just discovered ADT never cancelled the account and continued to take payments for six months. I phoned immediately.

I was just contacted by Andrew from ADT and was told that my dad's service is cancelled and the account cleared. He was so helpful and polite. Back when my dad and stepmom used ADT they were very happy with the service and it saved their lives more than once.

Since i signed up for ADT, the only thieves in my home have been ADT. The agent that signed me up lied to me about every detail of the contract. From the moving details, to the fact that it was a 3 year contract and not a 2 year contract. When I contacted corporate to complain about these lies, the lady flat out admitted that their reps do lie. When I asked why ADT continues to allow them to work as liars, her response was it is what it is. Customer service reps are extremely rude as well. Very dismissive, very rude. I dont know where adt gets these people from. Wow. Mistake of a lifetime. STAY AWAY FROM ADT. LIARS, thieves.

Completely horrendous, if I could give them 0 stars I would. ever since I moved into my new house I havent had anything positive from this company or any of its representatives. I was initially working with Jerome ** when I ran out of a contract and once I got into a new one I never get my calls or messages answered. My outdoor camera isnt working, interior system isnt working like it should yet no one ever bothers to return my call. I will NEVER recommend ADT to anyone.. They are truly and honestly one of the worst companies I've ever worked with. Do yourself a favor and stay away from them to avoid headaches in the future.

Customer care reps do not have enough education, act holier than thou, and their answers change depending on who you talk to. Installation people are great unless ADT farms you out to another company, which they do. With the alarm on, they broke in, took their jolly 'ol time to steal my furnace and water heater, and the police did not show up for over 2 hours! Part of the ADT hype is what a great relationship they have with the police. Well, didn't help much. I honestly think somebody with ADT messed up.

Alguien va a ir a Inglés. Writing this review due to when I got ADT the rep that came to my house told me that it was a two-year contract. Come to know it was four years contract so I got stuck with four years. Every time I turn around my bill goes up and up. My bill was supposed to be $52.99 and now my bill is over 60.00 and I have to call Every month. The only team that they are good for is when something is burning that they will contact you but that is their job to do because you are paying for the service so they’re not doing nothing for free. I am very angry and very disgusting. I would never waste my money on ADT and I make sure that all my friends and family knows about the rip off that they do to people. Thank you.

Over a year ago, I put an ADT system into a house I was flipping. When I called and talked to the salesperson, I was very upfront and let him know that I was flipping the house and when I sold the house the new homeowner would be taking over the contract and the system. The sales agent said that it was a very easy process; it would be a simple name change. I have recently sold the house and when I called ADT to start the name change process, I found out this could not be done? I spoke to Dollres, ext ** and she told me they can not do a name change.

Typically I never do this type of negative review, but in this case I really want to speak up, so other consumers can avoid using ADT in their homes. I just got off the phone with the ADT customer service representative and I would like to share the horrible experience with this company and their tricky terms and conditions. I called them trying to cancel the account since it is not being utilized at our household, but I learned that if I want to close the account I will have to pay $1,200+ of penalty amount for breaking the 3 year contract. It is outrageous terms and conditions!

On February 1st 2020 I had an alarm system installed in my home by ADT. The initial monthly fee they had given me was based on having a landline as my service. The technician had agreed with me that by using the landline if someone were to cut those phone lines I would have no alarm service. What's the point of having an alarm at that point. They told me about a Wi-Fi service that they offered but it would cost more money to do so. The initial rate for the landline was $28 a month. The fee for the Wi-Fi service is $54 a month This was all discussed after the equipment was installed. They gave me a monthly rate of almost double of what the landline service would cost.

I spent $300 for one digital camera only to have 33 seconds of recordings every four minutes! The ADT salesman nor customer service tell you this. Do you know how frustrating it is to see my psycho neighbor about to commit a criminal act (like vandalizing my property) only for the footage to be too short to record the entire event? Most of the time the camera doesn't record anything useful at all unless I have it on live. Even that is a pointless waste of time to do because the ADT Pulse website logs off after two minutes. And who wants to look at live feed all day when one has to work? That is what I'm paying ADT for. This is an expensive lesson to learn: what ADT and other companies like it don't tell potential buyers is that hard wire cameras are the only devices worth the expense because it provides 24-hour recorded surveillance. Digital cameras are worthless due to their extremely short recording times.

Installer did an outstanding job-great product knowledge, installed entire system in a Saturday afternoon with it raining, would recommend ADT to anyone needing a home security system. The system was installed under the house and out of the weather. The inside hardware was installed under the counter very precise and next to the electrical plug.

I am so regretful that I ever called ADT. My first phone call inquiring about pricing, the sales rep told me a technician would have to come out for an exact quote, but the monthly average for service is $27-$60, with $60 being top of the line for all of the bells and whistles. I’m offered promotional equipment credit and told I’ll pay little to nothing out of pocket. So I give permission to soft pull my credit and schedule an appointment for an estimate. Then he mentions he’ll need to collect $100 installation fee—AFTER he’s run my credit. I am frustrated by this poor disclosure timing so he assures me it is refundable if we don’t sign a contract.

ADT did respond my complaint. Very satisfied with resolution. The service during the last 15 years. Glad it ended well.

We have had ADT on several properties in the past. We have spent more time on the phone, getting passed around from person to person and NO ONE seems to do their job. We bought a lake house about an hour and a half away from our primary home. We got that 4 years ago and have had NOTHING but problems!!!! WARNING!!!!....DON'T DO IT!!..We just had it fixed again and it is AGAIN NOT WORKING. We have experienced nothing, NOTHING BUT PROBLEMS!!..They have not ever credited us for it being down sometimes weeks at a time.

They overcharged me and when I moved they would not install new system like they said they would in the beginning but instead wanted to charge me more money, make me install system, and sign new contact for 3 years. This company flat out lies. They will say anything to get you to sign up and stuck in one of their 3 year contacts. P.S My ADT system didn't even work right half the time Plus their window alarms you can but online for 3 dollars.

I've had this service for a few years now and I don't have any major complaints. They do their job and they respond quick. This is the kind of service that you want to never have to need and luckily I've never had to deal with any major incidents.

In November 2018, ADT was contacted that I was terminating my account being well outside of the original contract term. I have contacted them at least four different times over the past 15 months yet they kept trying to "test" my system and even though I have spoken with multiple people and confirmed my account info, they still refuse to cancel the service. Going forward I will no longer attempt to contact them and have blocked their incoming test call message. Ridiculous. They want you to keep calling in so they can try and sell you additional services. Not happening.

I purchased their diy system and installed it. It worked for a while and then it stopped. And that's where my troubles started. I called multiple times to their tech support, spent well over ten hours total on 5 different occasions trying to resolve the service issues. The system would would work for a few hours and then stop. I tried canceling the service multiple times and they would refuse, saying they weren't able to and I needed to do it on the app. The app didn't have a cancellation option. They then sent a tech out who said he couldn't fix it because it's a diy product and he didn't know why they sent him out.

I recently applied for their services. When I stated that I can't have another hard inquiry, as it will affect my closing on a house. They repeatedly told me that it was a soft pull. 2 days later, I find this hard pull on my report. I contacted them and spent over 1 hour talking to various people and no one can help and keeps transferring me. I now have taken legal action to address this as they seem to care less.

On 08/08/2019, I canceled my service on ADT's website. In spite of many exchanges, an ordeal continues. At first, ADT claimed that cancelations could only be done by telephone. At my objection to being forced to converse with a sales agent who would make a last-ditch effort to retain my account, I was provided a cancellation form, which was completed and returned via fax the same day.

I was never given a contract to sign and it was done online by a Security Advisor, who I never talked with nor agreed to use such a form or agreement. The work was incomplete and the alarm system kept going off and there were no instructions or paperwork left giving me the contact number or who was actually providing the installation service. I asked for a refund and I was refused, based on an unknown time limit to request a cancellation. With no way of contacting the correct company, it took a week to get a response for the installer to correct the installation and he never showed up but tried to get me to call someone else to do the correction. I refused and took the system down and do not want your service.

The technician completed my install but then had us log out and we were unable to get back online. This made him very upset, he became childish, unprofessional and rude. He said he didn’t have time to deal with it and was just going to leave. I informed that if he left before it was all functioning correctly, I would be cancelling my contract. He then called to have my account reset, he was clearly very mad, and yanked my cell phone out of my hand to see if the reset email arrived yet. I was astonished at how absolutely rude and unprofessional he was. He left when he thought it was good, but afterward I was still unable to login and had to call the 800 number for assistance. Thanks to this man, if I weren’t in a contract, I certainly would not be using your service. I will never be able to recommend Protect Your Home for installation service, the customer service (or complete lack of) is a joke. I am a very unhappy customer.

Just had a few small issues with installed equipment, but the installer rectified the issues. He was delayed due to personal issues, but responded as soon as he could. The system works as advertised. I would recommend ADT systems if you are looking for a security system.

It took me over 5 mos to successfully transfer my existing service from my old house to my new one - I was being double-billed despite having called 5 times to cancel the old address, the first call being one week after I moved. Every time I called, I was reassured that my service had actually been cancelled at the old address; yet, I continued to be double-billed. I spent hours on the phone with them. I was finally able to actually have service at my old house cancelled 4 mos after moving but the company still owed me back pay from the double-billing. I called multiple times and was ensured that a check was in the mail.

We were ADT customers from 2015. Sales guy was v pushy. Technician came to install a door lock that would be connected to the system and broke the existing lock. We were supposed to receive a refund and never did. We paid our monthly instalment on time through auto debit. When we cancelled our contract in July 2019, we continued to be billed even though we were told that there were no more charges. To add to this, the disconnected system kept malfunctioning and setting off false alarms. And now we are receiving notices of non-payment which is absurd.

They double deduct the monthly charge and never do anything about it no matter how many times you call. Very rude call Centre agents!!! They never do the installation as promised! I wish I never bought their service!

For the last 3 mornings at or around 3am my alarm starts to beep, stating that my kitchen sliding door is not secured. I get up and check the door and there is absolutely nothing going on around my home. I call to the customer service department and each time have been asked to removed the battery from the sensor on my kitchen sliding door for 60 seconds, place the battery back into the sensor, go to the key pad and preform the different keypad task to reset the kitchen back door. Not able to go back to sleep. When it is time for me to leave for work I am not able to alarm my system due to the system stating that my kitchen sliding door is not secured. So I have to leave my house with the kitchen back door bypassed in order to set my alarm. I do not feel comfortable with not having my entire home not being secured.

Ran a hard credit check on me without my permission. Denied doing it even though I had proof from Lifelock that they had. They obviously have a lot of time on their hands because I had an employee call me back very late at night asking me if I was still interested in their product to toy with me.

I cancelled my services well before the last day of my contract. The phone representative told me no further action was needed and that my account would be closed before the last day on my contract. I received a bill in the mail several weeks later for additional services. I called ADT and was told the bill was for services for 30 days after my cancellation as that is their process. What a way to sneak in extra charges. I didn’t receive any services during this time but am expected to pay them more money. I will never go back to this sneaky company again.

We had ADT for home security for over 10 years, but always felt it was expensive given the service it provides. We cancelled the service in the fall and months later had issues with e system spontaneously setting itself off. When we contacted ADT they refused to help us as we had cancelled service and suggested we hire an electrician. Unbelievable! We will certainly never recommend this company to anyone.

On January 27, 2020, I called to cancel my request for services and was told I would receive a refund in 7-10 business days. No one filed my request. On November 15, 2019, I entered into a sales agreement with a local ADT technician to have services installed in my home. The technician couldn't get the scheduling department on the phone before leaving; therefore, he said he would schedule the service and send me a text message with the date/time. The services were scheduled for a date in December; however, the date did not accommodate my schedule. When I called to reschedule that date, there were no other dates in January that would work either. I told them I didn't want to cancel just yet and would give them a call back.

So I have been an ADT customer for about 1.5 years. Never late on payment. Didn’t have any issues with service until I wanted to transfer to my new home that I just purchased. I called on January 7, 2020 to have service transferred to my new home on February 3, 2020. Meanwhile I called ADT, told them I wanted same exact service, nothing more. Gentleman said, "Okay your bill will go from 48 dollars to 52 dollars." Okay no problem. On February 3, 2020 technicians come to home, install equipment. I’m charged 326.67 with a remaining balance of 147.00 dollars and March my next bill will be 326.67 and April my bill will be 326.67. I honestly don’t understand what they are charging for.

Updated on 02/15/2020: I have still not resolved my issue with ADT/Defenders. Defenders has not given a response into the dispute to remove the hard credit inquiry that was pulled without authorization. Defenders also states I owe them $104.45 because they said they voided the unauthorized charge but on my end it still posted on my credit card. So I filed a dispute with my credit card company and they charged back Defenders. Now defenders is calling me directly to get payment back for this. I have been hung up on, not transferred properly, and no resolution directly through ADT/Defenders. I believe some confusion is because my details are in Defenders system and not ADT. I never received nor requested any service or product!! Defenders needs to clear the balance on my account and reverse the credit inquiry through Equifax and close out my account that should have never existed in the first place! Avoid avoid avoid avoid!

I have been an ADT customer for 10 years now and I think it's time for me to end my relationship with ADT. Over the course of nearly 5 hours on the phone with 7 different agents and 3 managers, I've had enough of ADT's terribly inept customer service. When I call, I'm told "I'm not in that department" or "You need to deal with this other person", or "what is the reason for your call" or "I can't help you with that".