ADT Reviews

ADT is a big company. That was why I chose it over other providers and my system is pretty good. I'm satisfied.

I used to have ADT years ago and when I decided to go back with them, everything went smoothly. They were timely as well. The appointment I made happened really quick, so I didn't have to wait and I was happy with that. There was a young kid who was very helpful and showed me everything, so it was good. It was quite the process. However, what people should realize is when they get an alarm system, the price that gets advertised is not the price that they pay. There are a lot of options that they all need to have to pay out of pocket to get things going.

The sales representative was perfect and the tech who came out and installed everything was very knowledgeable as well. They pretty much gave me any information that I needed and wasn't sure of. They took their time and explained every little thing to me. The installer cleaned up very well too. I told him not to worry about it because I was already in the mix of cleaning but he said he had to.

I needed security so I called ADT. The person that talked to me on the phone that sold me the product made a lot of promises as far as the system was concerned and what she could offer. We went through the whole house, as far as windows, doors and this and that. But when the guy got out there, it was a whole different story. All of a sudden I needed to purchase this and purchase that, things she already told me I would get as part of the package that she sold me. So I told the guy that I was a little discouraged, but that’s a typical sales situation where they promise you things, get you out there under pressure, and you’re forced to pay. Still, I wasn’t satisfied with the person on the phone that sold the product to me.

I chose ADT because I have seen a few signs in the neighborhood. My neighbor to the right and my neighbor across the street have them. Then I remembered a friend having their service as well, so I thought I would give them a call. I was glad that my customer service experience went very well. We just had a couple of hiccups toward the end. We had cameras that were added and there was an extender that was needed for the front camera. When it came in, it was a hard time getting an appointment set up right away and we needed to get out of town. It was kind of an inconvenience for us to have to wait. That appointment should have been set up ASAP because we were priority on the list. They should have kept us a priority until the job was completed and not just go on to the next customer.

My father has been through a lot and I wanted to make sure that he was protected and make sure that when he is out, nobody breaks in the house. He lives in a town where there is crime. There are a lot of transplants in that area that came from larger cities, which kinda brought in a bad element in Northeastern Pennsylvania. The ADT rep was very helpful, laid everything out quite well, and answered all my questions. He also set everything up very quickly. The installation went fantastically. They helped my father out very much. My father is 70 and lives on his own. He's also a veteran. The guy contacted his boss and got a couple of extra things thrown in for his safety. That was very much appreciated.

Ever since I got ADT I haven't been satisfied with it because first thing was they promised me I'd get $100 gift card, which I never received. When I called them, I didn't get it directly from ADT, it came from a third party source. I would suggest to them that if it's going through a third party, they should let people know. Then when I had a minor problem I called. They told me they had to have somebody come out, and it's gonna cost me to do something to one of my system.

The sales rep of ADT was very nice. His knowledge of the product was pretty good. He did a really good job. The installer was really quick and he was nice as well. He was talking and he was also petting my dog. He told me everything that I needed to know. I like the system of ADT. It's pretty good.

The sales representative was good, but when they called me first, they said the tools were for free. What they said is different from what they come and asked me. But I have been charged about $500. Also, they said they would send $100 gift card, and somebody sent me a letter saying to send $5 money order to redeem. I didn’t do this. Other than that, I like the door lock and the camera features of the system.

ADT seemed like a good deal so I called and inquired about it. The reps were very informative and I didn't even have to ask any questions after they were done. Scheduling installation went smoothly, too.

We were sitting in the patio drinking a beer and ADT came on the television, and my wife said that it would be a good idea. So, I called and the rep was very informative and her product knowledge was amazing. She could answer any question that I could come up with and even gave me information that I didn't ask about. So, she was very knowledgeable.

The ADT guy over the phone offered quite a few stuff but when the technician came here, he didn't have any information about the things that I was told over the phone. One of the things I was offered was the system for fire detection. The tech said, "I don’t have anything like that here, but I’m still gonna put it here for you.” He still put it and helped me with it. It was a good experience and the system has been working well so far.

My last house I had, I had ADT in it to start with and I've had good service with it. And then when I moved out here to Lehigh, I transferred it over. I've been here since '96 and been with ADT this whole time. The guy that came out and installed the stuff was fantastic. I've had four or five different companies call me and try to get me to change out because ADT does this and this. They all do the same thing, so I've had good service with ADT. Just recently, I called them up, said, "Hey, look, I've had this thing since '96. It's time for an upgrade" because it's all wire stuff. I'm up to the modern technology now.

ADT's rep was very informative, knowledgeable, and courteous. He was very succinct and gave us thorough explanations on each part of their system. He told us what would work for us and what would not. We went with them and their installer was very meticulous. He did not disturb anything in our house and put everything back just as he found it. He showed us how to set the system up as well as how to activate and deactivate it. We also tried out the different functions of the system. So far, I like that my phone is connected to it. When the alarm goes off, I automatically get a message about it. I don't think any company could've done a better job. I got everything I needed.

It was beyond easy to work with ADT. They made it a very easy sale. I called and they told me that there was a current promotion going out there for $800 and something, in which I thought was great. They said that that covers a basic house. Then I described to him how many windows and doors I had. It's just a regular house. He said, “Well, that’s definitely not gonna cover your house. Let me get my manager.”

The sales rep was very helpful. She gave me a great deal and due to the situation of why I wanted ADT at my house. But since my sensor fell off of my door, it does not work at all. I’ve contacted them several times to ask them if there was some way somebody could come out. They always said I had to wait 24 hours, for some reason. And I just recently called and told them that I don’t want the service at all because I can’t even use it. It doesn’t work, so there’s no point in having it. And the lady said something about I still have to pay due to the contract. I said, “Even if it’s not working? Why do I gotta pay for something that I’m not even able to use?” And then the app on my cellphone would work disarming and arming the system, but the panel itself was not working. It kept saying, “Bypass. Alarm system on by something, bypass.” Even if I will open my door while the alarm was on, it still didn’t work.

Through my son, I got heard of ADT. I called and their sales reps were very helpful. The installation was what I expected and it didn’t take long. The explanation of the system went okay but I had to call back the next day because one of the sensors fell down. They came back out and replaced the sensor. The only thing I was dissatisfied with was the fact that they told me that I would also be getting a Visa credit card. That never happened. They keep saying I have to fill out some documents. They send them. I fill out whatever I saw online. But I never heard anything.

There was some misinformation about the cost and when payments were gonna be due. We were set up on an installment for the equipment. The rep of ADT told us that they weren’t gonna be pulling out any money until that following Wednesday after the installation, and then they had pulled money out Sunday. We also thought that the amount we had to pay for the install also included the monthly service fee, but it doesn’t. All have been handled and situated but the information from their offices to their installers should be a little better. But the rep was an awesome guy and we like the features of the system that we god. Everything works as it should. We already set the alarm off a couple of times.

I went for ADT because of their competitive promotional offer. But their service turned out to be very poor. They were very misleading. They are enough to get you interested, but when you really get down to the details, most essential features are not included and are extra. But by then, it’s too late to back off.

The house we bought already had an ADT system in it, and I am satisfied with its features. The technicians that come out are friendly and they take care of everything.

I got a flyer from ADT after I got a flyer 'cause they had a promotion going on. I went through a smooth process with their rep and got everything with the package I got from them. I even have the ring doorbell. But then, I have an issue with it. Every now and then, it would say it has low battery. Other than that, everything has been fine.

ADT responded as soon as I called the number that was on the mailer that I got. The person I talked to first transferred me to his manager because he asked me for my social details, and I was skeptical because at that point I didn’t know whether to go through with the call or not. The person told me to just hold on a second and the manager came on. He was very forthcoming and provided all these savings and free equipment, so it went really well at that point.

The ADT sales rep was okay. I told him I was a retired military, and he didn't really ask whether I was also a USAA member, which I am. Initially, I was not offered the discount that’s associated with USAA, so I kinda had to find that out on my own. Then I called the company, and they said they’d give me the USAA monthly discount for the service. But I shouldn’t have had to have done that. The gentleman who was here, as soon as I said military, should’ve been asking further about that.

They were back here thrice because I couldn't decide on the plugins for the lights to come on automatic. I also wasn't 100% sure I was wanting to keep the doorbell. But I ended up keeping the doorbell and three out of the five plugins. The installer kinda talked me into keeping them. I was considering the Ring doorbell. But then, it wasn't compatible with the panel, which I wasn't aware of in the beginning. I didn't realize that if I returned the doorbell, this whole panel would have to have been taken down and another one installed. That was the only complaint I would have. It was not mentioned at all. But overall, the sales guy did very well and I was surprised that they did the installation the same day as my purchase.

I got the basic system with a motion detector and front and backdoor alarms. I went with ADT because of a friend’s referral and I heard good things about them. The price is great for what I got. Their reps gave me good information and the installation went well. The representative was very knowledgeable and he did a great job. Everything went well.

The sales rep was very, very professional because I needed my services very soon and they couldn't go on that day, so they told me that they would get me the next day. So it was really good. She also gave me a promotion which was good. The contractor was great too. He was very knowledgeable and patient.

ADT was the first company that came to my mind, and I like what they told me. But then when they came out to the house, it was a different story. The guy that actually put the system in did a good job. The only thing is when the setup is being in place, ADT needs to go into details. They were doing like a $27 promotion but they never said it had to be on landline. They should make customers aware of that.

The things that the tech put on the back door came off and I put it many times. So, the back door doesn’t work. But he did a good job and showed everything. I got the glass window thing, garage door, back door, and front door.

I have peace of mind having the ADT system. One of my doors up in my office doesn’t shut really tight and if the alarm is there, I get a call right away. It’s great. They’re right on top of everything. Then the storm we had the night before last, we had a loud thunder and it shook the basement windows. My husband and I were both awake listening to it but we got the phone call. It was the recorded thing on there saying that they were gonna check but we had already disarmed it manually through our phones. It was just a prerecorded message but the fact that it was there was very reassuring. At first, I was worried about the price of everything, but it seems to have leveled itself out with our finances and I don’t think twice about it. It’s economical for what it serves. We’re completely happy with it and we’re talking about adding more cameras.

The installation was done at my mom's house but I have it in my name. I talked to the installer over the phone since I wasn't there. It went real well so my mom was very satisfied with it.

It was a great experience with ADT. I had no issues because things were done very quickly. The installer came at the right time and took the necessary gear for the COVID situation.

The ADT sales representative was very nice and the installation went great. I was a little annoyed because when I called to make the appointment, they said I am going to get a free system. But when they got here, I needed to pay. That was not even remotely relayed to me on the phone. I’ve got 10 windows, and 2 sliding glass doors, and a garage door, a front door. The rep said I just had to pay the $99 installation fee. But that really wasn’t true.

Car robbed in driveway No footage. I live in a bad neighborhood and was aware of that fact upon moving. The first thing I did was get a security system. While I now highly regret not doing more research. I had told the telephone sales rep that I need 24/7 video monitoring and he proceeded to tell me about the motion sensing. First off the motion sensing only does clips of 30 seconds. Is ADT trying to bring back VINE?! The alarm itself is only a high pitch noise that sounds like tinnitus but cant be heard outside the house.

I have co-workers that have ADT. Their reps were very informative. Also, we absolutely loved the installer. He explained everything in great detail. If we put the system on at night, the back door keeps getting tripped. We're not sure if it was a small animal in the yard, but we haven’t been using it at night because it gets tripped and it's a false alarm. So, we have to get that fixed. We'll do that when the installer comes back.

When I bought my house, the alarm system was paid up for five years but I needed surveillance like the doorbell camera and stuff like that. A lot of companies don’t offer that. Then the young man from ADT told me that I could get sensors for the windows and the doorbell camera, and all this would just cost me 100 and something dollars and then $50 a month. When they came out, it came up to almost $500. I went ahead and I let them do it ‘cause I needed the surveillance. I kept thinking that I couldn't afford it ‘cause I was on a fixed income. I had to downgrade and then the guy that came out was really trying to help. He was very laid back and professional and he was just trying everything he could to make things better. But then I found out the young man on the phone had lied about more of the stuff, too. In the end, they fixed everything and I got my money back.

I wasn’t real impressed with the sales rep of ADT. First of all the ad was for 27.99, and that’s what I wanted to stick to. But he was just very persistent. He said, “Well if you're up it, you get two more sensors, and you get a fob." So he talked me into the 53.99 a month. But he wasn’t real clear on exactly what the price was and what I had to pay that day. How he explained it to me was it would be like 105 and some change. “But you get a $100 Visa gift card, so you’re really only paying like $5 and something.” I said, “Oh, okay. Well, that sounds like a pretty good deal.” Then he waited till the very end, after he had everything installed, “Well, you do have a prorated monthly rate that you have to pay today.”

ADT is decent. I had another one in Texas, and I wanted something a little closer to home. The guy that came was fine. They put up four door alarms and a panel, and that was it. I'm getting used to the system still. I've set it off a couple times on the week that they had it where they weren't calling. It was in the set up period. I just used a keychain to turn it off and on and that way, I wouldn't mess with it and make a mess of it.

I got a referral of ADT from a friend and the person who worked to fix the ADT equipment did a great job at explaining. It was very clear and we were able to handle it easily. The new camera hasn’t been fixed yet so we ordered it and we are working on it. But ADT looks good and we're happy with it.

The sales representative was very helpful. I also had a chance to speak with her sales manager and he was very polite as well. The guy who came out and did my security system was very knowledgeable. Everything went smoothly as far as the installation. I got the full-home monitoring, I have carbon monoxide and smoke detectors in my home and my digital keypad that was installed.

Previously, I had another security system that I had trouble with and I changed to ADT. My alarm system from them has been fine so far. I have everything I need and the system is easy to set. I have stuff with three doors and I have the thing I can wear around my neck which I use at night when I go to bed.

The ADT tech that came out to talk to us when I was about ready to get something from the local stores made me go with them. He had to really convince me and right there on the finish line, he pulled me over. I wasn’t sure if after my contract is up, I can keep the stuff. He said that once the contract’s up, everything is mine. Also, at the end of the three years, prices go down if I decide to stay with them. We’ll see what three years brings. During installation, he showed me how to use the system. He ran out of time the first day so he had to come back a couple of days later to finish off.

We’ve had ADT for the three years since we bought the house. The installation was pretty simple and straightforward. They came in and explained everything. My favorite feature is the sensors and stuff that are on the windows and things of that nature. But adding a sensor is really expensive. We had to have to put in orders for replacement signs and stuff like that but other than that, everything is good.

ADT system was totally of a different price than what I was told when their reps got to my place. Plus, I didn't get everything that I was supposed to get for free. The tech was telling me that I wouldn't get what I should have gotten. I was supposed to have every monitor in every door covered. I had paperwork of what the lady rep told me we would have and the tech told me that those things would only come at a certain price. I had I'm not happy about their system at all.

I was supposed to receive a $100 gift card but I never received the email from ADT to get my gift card. Other than that, I like the system. Installing it was quick.

My experience with the sales rep of ADT was good, but there was a lot that was misleading. I got a feeling that I didn’t get the deal that I thought I was getting from the sales department to what I was actually charged, but I needed the system, so I went with it. The installer was outstanding though. I work nights, and so I was in a hurry to get him in and get him out and so I could go to bed, so I could work again. He demonstrated to the best that he could in the short timeframe that he had.

I got fed up with the company I had before for the last four years and I called on ADT because of their reputation. I’ve seen them around, I looked at their equipment online and I was satisfied with what I saw. The sales experience was great. The guy was knowledgeable, very friendly, very open and willing to answer any questions I had. That worked really well. Also, the equipment’s fine. However, the experience with the installation and still not knowing how to use the system correctly is a problem.

ADT was better rated but we had a couple of issues in the beginning. The doorbell cam wasn’t working. And then the one camera in the front, it was dim for a day and then it went back to normal. The first issue, I was a little annoyed that he left without having the doorbell cam working. And then, today, we got a call notifying us that the second guy that came to fix the doorbell cam tested positive for COVID-19. So, I’m a little shaken.

The installer of our ADT was good. So far, the service is good as well.

I had a very good and very knowledgeable conversation with the installer. It took her less than an hour to set up the system. We already have the system here, so she just had to change out to have it more up-to-date. The only thing is that the system seemed to be a little touchy. There was a time that it went off but there was no storm so it was unclear why it went off. I was very confused about it.

I chose them because we moved into a new home and they were running an ad somewhere in the paper. I saw it, I called a representative and it's been almost three years. We never left much and I've got another dog here. That's good security, so we didn't turn the security system on a lot. Still, they've been okay.

I had a couple of incidents at my home. I was opening up my mail and ADT had a flyer in there. The guy that came, I don't think he's 100% knowledgeable, but he was very nice and he got the work done. But four days after I had it installed, one of my sensors fell off my door and I called Sunday, Monday, and Tuesday, and all I got was the runaround. They never called that guy that is local. Then they finally sent me some glue to glue it up, but I called back the day before and they finally sent out the same guy and he reglued it, put another piece of tape on it, and three days ago, it fell off again. So, I stuck it back up, but now, I don't know how to unbypass the front door. I never use the front door. So there's no one touching it or opening the door. I just don't understand why that one keeps falling off. I'm not really happy. I'm tired of calling and getting the runaround. I was also supposed to get a $100 Visa gift card and I have not received an email for that.

The second rep was great. He was very patient and he explained everything. He wasn’t rushing through and he addressed all our questions. The first rep was not. He just had a terrible attitude. But everything worked out. We’re satisfied. Everything’s done and fine now.

They were able to complete the entire install in one day. They were very polite, clean, neat, and took about an hour and a half. I like the fact that I can do a lot of things from my phone. That makes things a lot more convenient. I really haven't had any problems at all getting used to the system.

The installation of our ADT went fine. We needed them fast and they showed up the day of. We called them that morning and they were here in the afternoon. It was an excellent service. However, the upfront pricing wasn't set forth in the call and even when they came. We didn't know the price until it was like we had to say yes or no. I would have liked to have known the upfront pricing ahead of time. But we were in a crunch, we were going out of town and we wanna make sure this house is secure. We had just put on an addition and we wanted to make sure our investment was protected. So we had to have something right away. We didn't have a whole lot of options to have something done that quick.

ADT is popular and has good customer service. Protect Your Home does not have good customer service. ADT is a little expensive. It hasn't been lots of phenomenal experience, but it hasn't been horrible either.

ADT's customer service is good, but I don’t like them. Every month, they charge me directly from my credit card and I definitely pay them earlier. I also never have any late payments. I don’t know why my monthly statement always shows overdue. They say I don’t need to take it seriously and to just ignore the statement. How can I ignore the statement? I worry that they upload the statement to the Credit Bureau, which may affect my credit.

The system is working, but I had issues with a couple of things. Number one is I did not think that I got $850 worth of product. They didn't give me more equipment. Number two, the tech told me they would take out the fee within 72 hours. But within the next morning, they had gone in my account and taken out money. They didn’t make anything right on that. Those are two things that I really didn’t like. But other than that, everything else went all right. The installer was cool. We hit it off. He came with a young guy. He was very nice and very amenable.

I was looking for an alarm and when I looked on the internet, they came up right away. When I called some other companies, I had to pay for the equipment. They said once you've had to pay for the equipment, the monthly service was gonna be a lot more. ADT gave their equipment for free, which was why I decided to get them. They helped me out right away. If I have any problems, I call them right away and they help me right. The technician explained everything to me and put everything in pretty quickly. I was happy with the service I got.

The gentleman from ADT was kind, informative and a typical salesman. He was very confident in his knowledge of the systems and the interaction was everything I would expect. During the installation, the gentleman who came first was nice. He told me that I didn’t wanna do it the ADT way and it was more expensive. I agreed to do it his way. He said it would be cheaper. He only brought three of the cameras and I was supposed to get four. He was supposed to be back the following Monday and he didn’t show up. It has been over a month and I’m waiting for my last camera, and I haven’t heard back from him. He also was supposed to bring my signage for the yard, and neither he or the gentleman that came to assist him had it, so I didn’t get it. Also, the packet that they leave you is one folded sheet of paper with printed information on both sides. That’s all the information you have about the system. So, I wish there would have been more.

The rep was excellent, very kind, and had good manners. He did all the COVID stuff very well. My husband and I were getting ready to go out to town so the rep worked really quickly to get it done for us so we could head out. The installer was very quick and went through everything with us. He then tested out the system. I like how he kinda sold us. We weren't really gonna do the windows above and the cellar, but he convinced us about that. I'm glad because I feel that everything has been accounted for. We have no gaps in our security and I was really happy with that as well.

I had ADT but it was an older system. So, I wanted to upgrade back with them and to make their service active. The salesperson was good, but he failed to leave out something. The whole purpose of me getting everything hooked back up was the doorbell. I needed one ‘cause I had someone steal packages off my front porch. But when the salesperson explained to me that the doorbell would be free, he didn't explain to me that I had to have an active doorbell. I didn’t find that out until the guy came here to set it up. The salesman should automatically explain exactly what it was that they would need or to ask if their customer had what it needed to get that free doorbell.

My friend had ADT and he recommended me to them. I then recommended my family and my sister to them. Overall, I'm happy with it, so I'm still sticking with them. Even if my contract finishes, I'm still going to get a renewal. It's excellent.

The rep of ADT was professional. He was helpful and informative. He did a really good job. The installation took about three hours. But he made sure everything was working and that I was satisfied when he left. He also made me feel comfortable when he was there doing it. The system is good, especially with the mobile app, I'm able to do things on my phone. So, I'm really enjoying it.

I feel safer having ADT. They don’t offer the feature where I can bring the system up on the phone in this area but the system is good. The sales rep worked with us on everything we wanted every now and again. The installers were good too.

Signed a contract to have security installed in my new building - was a great quote that unfortunately tripled before we even started. Account manager had poor communication and kept giving us the runaround. Of course we cancelled within the window and they're still holding our deposit of $3500. Happy to share more details but STAY AWAY.

I recently relocated my business on 4/29. I asked that the service at the old location be discontinued at the end of May when I started the relocation process. It is June 22 and they still have not discontinued the service. Not only have I been charged for the extra month, that I did not request - I also have been getting back to back phone calls that the system is offline at a location where there is not supposed to be any service in the first place. I have talked to several different people on three different occasions where a supervisor is supposed to be reviewing the recordings to see if I indeed asked for a discontinuation of service when I relocated at the end of April. There are several issues. First, an employee acknowledged that I did request a discontinuation and that there was supposed to be a follow-up call (which I never received). Secondly, NO ONE ever calls back after going to research the recordings.

I had ADT a long time ago. And then I had got rid of it for a long time, and then I kept getting the promotion things in the mail. It was kind of misleading because I ended up paying $700 to get that thing. When I first called, the rep told me what I would get, and I told him I wanted something for my garage. He asked if my garage more than 300 feet from my house and I said no. And he said I should be okay.

We had some break-ins around and to protect my home, me and my kids, I decided to get ADT. The rep told me that I was gonna get a gift card but I never received it. It has almost been two weeks. The installer did everything in a timely manner. He explained everything to me, what I needed to know, and how to use it properly when I leave and enter the house. The system is pretty good and in future, I'm gonna look into some cameras.

There were some bugs in the system that I’ve had to call in the beginning, but it’s been fine. It’s been reliable. The sensors are really sensitive. I had to get a battery replaced in my master system after less than several months when I got it installed. But overall, ADT is trustworthy and I feel safe having it in my home.

The sales rep of ADT was above and beyond. He sat down with me. I had a couple of questions. Due to the size of my house, he even took it upon himself to call his manager and see what we could do as far as package and deal to get me the best thing for my house even though it was a little bit over. He helped me thoroughly. He went over the program on my phone. He also went over to the keypad. He made everything very simple. Every question that I asked as far as what secures what and why would you wanna do this, he was very informed about the areas of why this is a higher risk area and these are lower-risk areas.

I went with ADT after hearing about them from a friend. Their sales reps and installation techs were very good. However, I'm having a little problem now on my computer as I'm not able to get off the screensaver. Plus, their burying crew has not been able to bury the cable and it has already been two weeks. Despite these issues, things have been good so far with ADT.

I wasn't happy with the sales experience. They seemed very pushy to me. It reminded me quite a bit of going to a timeshare presentation. I tried to give them all the information over the phone that they would need to advise me on what they would put in. But they insisted on having a technician, who was not a salesman, come to my house. They have a good product but I'm not really sure I'd go along with their way of doing business. Also, I don't know if this was ADT that I was dealing with or a contractor that provides their service. I wanted to shop around and talk to other companies and see what else is available. But their presentation was like the offer was only good at that time. My wife was willing to go with it and I kept the wife happy. The installer was well-versed on the product but there was an upsell involved.

I did some research and I thought it was better to go with ADT. Two guys did the installation and they were thorough. We talked quite a bit and they let me know step by step what was going on and everything. Also, the system is good quality and the cost is perfect.

The sales rep of ADT was very nice and very accommodating. We've had some bumps in the road though. We did have one thing that we disagreed on. I thought we agreed on that we were gonna be getting a key fob. He said it's not in the contract and he was right. But I had thought we discussed it. But other than that, I just want the alarm system up and running and we're not there yet.

We had ADT in the past. They've been a good service. This time around, everything was very good except one of the key fob wasn't working properly and I had to call in and have them reset it up. But the whole installation process was very good and very easy. I just let the installer do what he needed to do and then he gave us the training afterwards. Look around for security companies but ADT's well-known and it is in a lot of states so they've got the support if you have any problems.

We’re enjoying our security system very well. My four-year-old son can operate it better than my wife and I can, so that’s kind of cool but scary all at the same time. They were able to install faster. They were able to be the first ones out to do it. We needed it kind of in a crunch. We had a neighbor who was a little sketchy so we decided it was time to go ahead and put it in. We got window sensors, door sensors, and a keypad. The system makes real loud noises if somebody tries to do anything. It was a pretty simple, straightforward process for us. The technician that came out and installed the system was awesome. He knew his stuff. He got us set up real well.

ADT is safe and it was good dealing with their reps. Plus the installation was wonderful. It was quiet. Also, I don't really know how to mess with the system so I was asking the tech a lot of questions, like how to work it, how to change the passcode or when you leave, how to deactivate it. I understand everything now and I got it done.

I like ADT’s two separate systems and I researched the third online. I have another man in my home trying to sell me on a system that would've cost about 2,600 bucks. I’ve avoided them because it seemed like they’re out there, selling everything and covering everybody. Sometimes it seems like it falls flat being the Ford or the Chevrolet of the security systems. But then, it dawned on me that maybe they’re that for a reason. So, I gave ADT a call and within the next day, they had me hooked up.

Xfinity couldn’t install the package they originally offered to me due to the COVID, so ADT was a reputable option. Overall, the sales rep of ADT was pretty professional. The system works pretty well too. However, I wish it had some other features. I wish there was a way to automatically arm it at certain times of the night instead of having to do it manually every night. There are some flaws in terms of how I use it, but, overall, when I do unarm it if I go out-of-town, it's a good option for me. I'm satisfied with it.

I have two investment properties. One was broken into and appliances were stolen. The other one was broken into as well and the thieves were interrupted while they were trying to remove appliances and fixtures. At one place, I had just ordered a different product which had been delivered the night before. The thieves stole that product before it was installed. I needed something immediate and so I went with ADT. They made an exception and their techs went out a few days after I called and did my house.

I was switching from one alarm company to another one, so I wanted to make sure about the services I was getting. I talked with the boss person from ADT and it was very good. The installation was fine too. One thing I didn’t like was that when I called, they only told me I had to pay the $99 installation, but when I got there, I had to pay the installation and the first month. I just want them to be straight up. Don’t try to tell me one thing, like you’re trying to get my money and then, when the time comes, it’s something different. But the installer was good.

The sales representative didn’t tell me everything I should’ve known because it was a few things that I didn’t know, that they would charge me for that same month, that particular day. It was some stuff he said he thought he told me, but I know he didn’t. There should have been more interaction or they could have told me what was going on. Because if I have known I had to pay the 138 that day and they would turn around and take another $99 out, I wouldn’t have done it.

I just wanted security in the house and there was a promotion going on. The ADT rep was very helpful. He explained everything to us multiple times because we were a little not tech-savvy on stuff and explained everything we needed. He was very professional. So, he’s really good. And then, some other one came in and installed everything. We love the system. We usually use the app more than anything.

Price had a lot to do with our decision to go with this company and I really liked the guy who came to the house. I liked his personality. He was really personable and quick. We were happy with all that. So that part was great. I just need to learn how to use the unit better. We can't figure out the door chimes and it's so loud. I don't know if we can change that. There are also small things and tweaks that I'm like, “Oh, didn't know that.” I also didn't know what the monitors looked like before they were put in. It went too quick.

Customer service handled questions and concerns poorly. When I hit the panic button by mistake, when I wanted to disable them calling that in, they would only do it for 30 days of the time. When I wanted to have that function disabled, they couldn’t do it. Every time I’ve called in to get something done, it’s been a major pain in the ass. So, as soon as my month runs out now and my contract is up, I’ll stop doing business with them. ADT needs to change everything to make the customer experience better.

I've used them before it was ADT (Brinks) at my previous house. It was out there before a lot of other things were. So, I felt comfortable with the name recognition, and then went with them. I'm very satisfied. The system is fine, but its user-friendliness seems a little complicated and I have to go back to my manual if I'm going to do something. I use the phone app which is easy, but disarming a window has a of steps. So, they can ease the use of excessive steps and make some changes. I've had to call a couple of times as well, and I've always gotten a nice nice lady. So, the accessibility was nice if I need help.

We went with ADT because of Consumer Reports and because we have friends and family that have ADT. Going through the sales was easy breezy. I just went online and made an appointment. The tech showed up on time and he went through the whole spiel. We picked out a package and then he installed those parts that day. He answered everything pretty quickly.

The ADT rep was very knowledgeable and answered all of my questions. It was great dealing with him. Then the installation was easy. He was in and out pretty quickly. He also walked me through how to use the touchpad and the app. Overall, it was a good experience and there were no issues.

Initially, I did a little bit of research about the community that I’m in and the most used security around here, and ADT's name came up in those. We don’t really have a lot of incidents around here, which spoke volumes about the community that I live in. It’s a safe place and it seems like ADT does their part to keep it safe. I like that they came and it was very self-sufficient. They helped set everything up the first time and I’ve had no issue since. ADT is also very easy to deal with. We've had ADT for about four years and they’ve been pretty wonderful.

I knew ADT was reputable. They also had a special online, and I saw the rate times, too. The sales rep very personable. I got to know him ‘cause he spent some time here and he's a very nice individual. I enjoyed his company. He knew what he was doing. ADT's system is good. The only thing is, in retrospect, now that I’m retired, I’m not leaving the house much. I don’t think the monitoring is real important, so I’m gonna look into not having it.

I got an email and I signed up. The signup process was easy and the technician was knowledgeable and he went over all the details about packages and explained to me what they were.

The system is non-functioning. ADT said they would give instructions on how to run everything, but they didn’t. They just answered a few questions we had and then left. And they put the doorbell camera in the wrong place. It doesn’t see who comes to the courtyard gate. We have wired the courtyard gate for the thing, instead of the front door. Greg was the one that came out. He’s a manager at ADP in Phoenix. I called him three times because he said he would come back out if the phone didn’t work and if we didn’t understand how the control went. But he hasn’t. I don’t know if he has cornovavirus or what, but he’s not returning our calls. I went to their website and the employees really like it there. They say it’s a good working environment. So, I just figured something’s wrong with him.

Everything with the rep was super simple and easy, and the rep explained the gist and that I wasn't committing to anything. I had the promotion so he explained the initial, but the specifics of all the different options, no. The technician who came and actually did the stuff did that part and was able to go in-depth about all the different things because it would be based on the house. He was really nice and very helpful for explaining what would work and not making me feel like I was pressured to do it because the original quote price was pretty high and it was a lot of knickknacks that I didn't need. So, he was really good at working at figuring out the specifics of what I needed and what would make me comfortable with having the video camera and the doorbell. He showed how to use the system and get it set up. He did a good job.

My friends have ADT and they love it a lot. So, I went with them. The rep was knowledgeable. He went over all of the options. He knew what I requested, but I also asked him additional questions about cameras, front door camera, back door cameras. He gave me a price if I put a front door camera and then with a doorbell, and then outside my patio on the backside. He explained all of it. He did a real good job and we were pleased. He was very friendly and he took his time to make sure we understood how to set it up, the sounds and all that kind of stuff, what to expect if the local police department is alert, and how to disarm it. He was very thorough. The installation went extremely well. We had had services in our home several years ago so the guy had some guidelines ‘cause it was already there. They took out our old system and he put in a new updated box because it was 18 years old. But I never received the $100 gift card.

I checked out some other companies and ADT had a better monitoring system. And I didn't wanna switch all my equipment either and it's not transferable. Also, they told me they might lower the price to compete with the other people, so I renewed my contract. But when I had it installed, I didn't have the fast internet. They said when I got a newer internet, the would lower the price. The contractor didn't know what he was talking about. I'm kind of ticked off about that. Other than that, they've brought some people out here a few times when I had some problems. It was okay.

The small print on the ADT advertisement was misleading and talking to their sales rep was crazy. He didn't explain anything. He just said that when they come out, they would explain everything to me. It was very confusing. Then when the guys got here, I ended up paying more than what I had anticipated. I felt good about the installer but there was so much activity going on to where they pretty much had already set up my system. They hadn't put any of the devices on but they had set things up to be prepared to go on and do it. There should’ve been more conversation upfront about the price when they first came in the door and that didn't happen. They could’ve come in with paper and pen and explaining stuff before they even looked at my box.

I was transferred to ADT when I was first getting other services for my home done. I felt like I was getting a great deal and then all of a sudden, it wasn’t when it came time for what I was supposed to be getting. I got a certain amount of free items but one of the biggest ones that I was promised were free cameras for outdoor for the doorbell, and I did not receive that at all. They told me that I couldn’t receive that and I was upset about that part. I'm frustrated that the guy’s whole sales pitch was they were gonna take care of me because I’m a disabled veteran and I am single, and then come to find out, that didn’t happen. The contractor was nice and he acted like he didn’t know what was going on. He was told to come in and install my stuff.

I consider them a good company, but I'm not completely satisfied with them. In the more than two years that I've had them, I've set off the alarm more times than a burglar, just because I forgot it was on (I've never had a burglar yet. Thank goodness.). Still, it's no big deal. I chose them because they seemed to be the number one protection outfit at the time. I kept up on my payments and my end of the deal. Now, I'm trying to cut back on unnecessary expenses and ADT seems to be one of them. I'm a retired policeman, and I'm living off my pension. I’m personally trying to make ends meet, and I don't feel that I need that extra cost anymore.

ADT tried to sell me something I didn’t need. After speaking to some other people, my house was already set up with security and ADT didn’t try to use that so I was gonna end up paying almost $4,000 for stuff that I didn’t need. The guy sold me wireless equipment but I didn’t need wireless equipment. When the installer came, he told me that they couldn't use the set up already in the house. He didn’t give me a good reason with me being new to security and unaware.

I love ADT. It’s easy to use and manage and I feel safe every time I leave my house. The guy we had, Angel, was amazing, super friendly and honest. We told him what we were looking for and he got us the right package. I really enjoyed his customer service.

The installation of our ADT was good. However, we have some issues. We just realized it a couple of days ago. The camera outside is not recording for some reason. So I have to call them.

When the ADT rep was quoting me how much the cameras would be, the price skyrocketed, so I ended up having to just secure downstairs and have the big box on the wall. I wasn’t able to get a doorbell camera or anything. I continued shopping and saw better deals that include a camera. When I called to cancel the contract with ADT, I had to deal with people who treated me really rude, instead of offering something else. They would hang up on me or put me back in the queue and would not help me. It seemed like they had an attitude because they knew that I was trying to cancel the contract. Also, I unhooked the system. Everything is disconnected and I didn’t get a phone call or anything. I still haven't. It makes me wonder if they would really dispatch officers to come here if anything were to happen.

ADT is a well-known brand. One of their fellas came over and he was very nice. He was well-versed and knowledgeable. I knew what I wanted and he showed it to me. We replaced another system that was in here. It was installed the same day and that probably took about four hours. With the system, I got just what I wanted. It was just simple to use and it's a good system. I'm very well pleased with it. I'm gonna install some cameras next sometime in the future.

The first time I talked to the guy, he wasn’t very upfront with the pricing -- I didn’t know I had to come up with almost $500 out of my pocket that day when they came. So, I talked to his manager and he explained to me. It all worked, and the manager gave me an extra $100 gift card because of that. When the guy was here installing it, I got the first email for the first $100 visa gift card cashback and I was supposed to the other one, but I have not received the second email yet. So, I am still waiting on that one. We’re learning the keypad now and, overall, I am happy right now with ADT.

There were some misunderstandings about the cost of things with the ADT sales rep. But when the guy came out to give me the final look, he finally gave me some information especially on the cost with the video stuff. They did their estimate and saw where things would go. Then the guy explained that there was a difference in cost from what I was told it was gonna be versus when I added the video to it. He was good and very thorough with what he talked about. There were a couple of things that just recently came up with the system that I was unaware of and I gotta contact them to figure out how I could handle the situation. I’m not recording anything on my videos right now because I’ve maxed out and I have no way of removing any of the other ones.

The previous owners had ADT and looking around, they were not the cheapest option, but they have been the bread and butter of the industry. They're a trusted name and I felt comfortable with them. Some guys called me and tried to obtain the house under ADT. They came across a bit pushy and sort of tried to lead me to believe that the rate that they were offering was exclusive. When I went online, it was widely available. I did not like that and didn't contact them. I went through the ADT proper when I was ready to commit.

ADT was the first people that we got ahold of. The person I spoke to when I called in made it sound like we were going to get the system installed for free and we just have to pay the basic monitoring. Then, when the sales people came out, it ended up costing us $400 out-of-pocket. I said that we were under the impression that it wasn’t gonna cost anything. He said he could give a discount for another $100 and I told him that that was not what we talked about. I felt misled. Still, the system is fine and it does everything that they said it would.

The guy that I had when I bought the system seemed like he knew his stuff. At first, they customize a plan on what they think is best for you. But when you sit down, talk about it, and you go over it, you'd think that you don’t need all that. That time, when we sat down, it was $2,500 and I told him that I couldn't do that. But he had everything there including the things with the doors, the thing with the windows, and the camera. I told him that we didn't need all that equipment, so we got it down to a pretty reasonable price, which was $1,200. He was really good and some people would have got impatient because I was telling him to take things off. He also said that if I need anything or something happens, I could call him and he gave me his cell phone number.

The gentleman that came and installed the ADT system explained it all really well and did a real good job installing it. It was installed the next day after the purchase. It was quick. The installation took the tech at least four hours. But I didn't know exactly what I wanted and he went over a couple of options with me and we decided our best option. Once he got started installing it, he didn't mess around at all. And it's real nice to have the security that when I'm gone, I know they would take care of anything that happens because I got motion detector, the Ring doorbell camera, the glass break, and a smoke detector upstairs and downstairs. I feel like the home is pretty secure when I'm not here.

ADT seems to be working out very good. The price went up, though, and we’ve seen one serviceman in three years. We had to call to get someone to come out and check the system. We’d had a couple of false reports on our one window and we hadn’t called on it before, but just to make sure, we decided that someone should come out from the company and check because it has been nearly three years. The gentleman who came was very good and nice. He adjusted the window that we kept getting the false alarm on and he took care of the problem. Other than that, we haven’t had any serious issues. Their response is very quick as well.

ADT's installer was good. But then I've been paying a bill with ADT every month and it's really costly. I don't have cameras and with the machines I have, they would start beeping even just with a little rain. The police would then come to my house. So, I just switch the machines off. I want to end my service with them.

We got a value pack, which is an envelope full of coupons that comes every month, and knew about ADT. My boyfriend’s mom said that some of her friends used them and that they liked it. So, we figured we’d try it because we had Vivint before and we didn’t care for it. The rep on the phone was nice but we didn’t really know what we were getting. It was confusing because we weren’t sure what was included in what we picked and we weren’t given all the pricing options. We were only given the cheapest price using a landline and we had no idea what else we would pay. So, we kinda had to find that out once the installation guy was here. He told us everything and helped us out. He explained everything well. He showed us how to use it on the actual panel and then, how to do it on our phone. We like the performance and it works well. So, we’re happy with the experience in general. Everything has been good and easy to use.

My brother and his girlfriend have ADT and they are very satisfied with it. I see it advertised more often as well. I tend to go with what I see around and what I hear from people. ADT got a good recommendation. They have really good customer relations over the phone. The installation went well, too. It took them a little longer than what we and the installer thought, and that was because we were having trouble with getting a good signal out where we’re at. Other than that, everything went well. The installer was here between five and six hours, but we were satisfied with the timeframe. He went over everything very thoroughly, too. Now, all my doors are monitored. All the windows are monitored, and we have a couple of windows that don’t open so they have the glass break feature. We got smoke and fire alarms. We have them connected to the Fire Department.

ADT is a thorough, easy alarm service. Everything was explained thoroughly as far as the process on how things occur in terms of the procedure to get somebody out into the home. Then the installer was very pleasant, very open and warm. He explained everything to me thoroughly as far as what equipment I wanted to purchase.

ADT's rep was a very nice guy. I got a system from them with a doorbell camera. However, I don't completely understand how I'm gonna know if somebody comes up on my porch when I'm gone. I can look through the app but I was hoping I would get some type of alert. I want to be able to ask what they want or tell them to get off. When I get a ring, the system should alert my phone. That was the purpose of me getting the doorbell thing.

I wanted to switch companies because I don't have a landline. The ADT ad showed I would get seven sensors for free, which is fine, but I knew I was going to need three times that. It said the value of 695 so the sensors are roughly about 100 bucks apiece. But I'm counting them all up and I was really disappointed that they're they are actually $140 apiece. It was false advertising. One guy said they've had so many problems with that Valpak advertising. And I get that this is for a landline. I knew I wasn’t going to be paying 27.99. But it was very misleading. I'm glad they're pulling that.

I used ADT one time a long time ago. The people that came out here to install the system were very nice to me. So far, if I have a problem, I call the dude that was in charge of installment. He has been very helpful, with what little information that I’ve asked him so far. If I call that fellow and he didn't answer right that minute because he was busy, he always called me right back. I can’t say anything bad about that.

It was good dealing with the ADT rep and everything was smooth. After four days, they came out and installed it. The installer did a good job. When I'd delete some saved video clips, it would delete at that instant but if I'd close the app and come back later, the same videos that I deleted would pop right back up a couple of days later.

The sales representative was very informative. Everything that I told her I wanted and asked for was with the person who came to my house. She was very attentive to the things that I was looking to add protection to my home. When the contractor came out, he walked me through everything, explained everything in detail to me and my wife, helped us set everything up on our phone, and showed us how everything worked on our phone even going actually online on my tablet if I wanted to make certain changes. When he left, we felt very confident in our use of the equipment. It was a great experience. I felt like when I'm not at home, my family will be secured, ‘cause I'm on the road a lot.

There was a lot of rioting going on and people were going crazy in the world, so we got some kind of home alarm system. The ADT rep tried to sell me a lot of stuff. We haven’t gone out of the house that much so we haven’t tested the product but so far, it’s okay. When we lose the cabinet doors though, the glass break alarm system would say, “Glass broke in here. Glass broke in here.” But it doesn’t do anything. It doesn’t show up on the alarm.

The guy was there and he told me this is what I'd get. I was told I'd be getting a different one. I felt like I was being upsold. We came to a kind of mutual agreement, but I still ended up paying more than what I was comfortable paying.

My experience with the person on the phone was good and the sales rep who came out was nice and knowledgeable. But I didn’t know that ADT was gonna charge for the first two months. He said they were gonna charge but I didn’t know we would be charged ahead of time. I would have also liked more cameras and I really didn’t wanna get locked into a three-year agreement. That’s like the biggest. But otherwise, I’m satisfied with the service.

We had another company and we weren’t satisfied, so we got the ADT system. The installation went fine and the rep did everything right. I'm very satisfied with the service.

My experience with the sales rep of ADT was great. I still needed cameras ‘cause I got the Wi-Fi now, and I couldn’t get it before. But I was not trying to get my bill any higher than what it is. He said it came with it. The contractor was great as well. The system is working wonderfully.

I bought the total package (the CO2, the radon, and everything else) and I’ve not paid any attention to all of this. I put batteries in them if they need them, but that’s it. I assume they’re working. It was an established company and at the time, at least, I felt they were the strongest company out there. It’s quiet protection. I’ve made mistakes and set the alarm off, but the security code works and we use it every day. My wife and I are both glad we have it. It gives us a bit of security, particularly during the COVID-19 issue, which has been crazy.

Everybody knows ADT’s the premier alarm company. The sales rep I dealt with was good and very pleasant. There were a couple of things though. First, I found out that you’re tied in for X number of years. I didn’t get that off the initial conversation but when the installation guy came in, he explained that to me. The other thing is I had the guy install the inside monitor so you can catch activity if someone is walking. I showed him where I had the original one I had in my house. It was in the corner and I told him that I needed it in the opposite corner. Instead of putting it up in the corner, he put it down at face level and I was like, “Why would he do that?” I didn’t even notice it until he left. I thought that was not appropriate. I hadn’t called anybody. I work for a living. I would think people would do what they’re supposed to do. Other than those, everything else works perfectly. I would recommend ADT to friends. It’s a reasonable rate.

The sales rep of ADT was professional. I wasn't really on the phone that long with the person when I called. The person who installed it was knowledgeable and the installation went great. I like the system. So far, I haven't had any mess-ups where I set the alarm off. My experience with ADT has been very good.

I switched to ADT thinking it would be cheaper than the one I had before, but it’s not. The installation guy was good though. He was polite. We’ve never turned our system on. And the other night, it went off even when it was turned off. They said something about the sensor in the garage wasn’t working right, but nobody ever showed up. First of all, they didn’t have motion detectors. They had other ones and exactly 12 hours from the time they put it in, it started buzzing. So, they came back the next day and put the motion detector. I thought there were about two, but they only put one in and said if I wanted the second one, it would be $237. I said, “Nuh-uh. I’ve already paid $74, and I paid you guys 50 something dollars, I just paid you another 100 and some dollars. I ain’t even got a monthly bill yet.” I wasn’t too happy with that part. When they come, I’m not paying them. I told them that right up front. I’ll pay my services if their sensor’s working right.

I've had ADT for about three years and during those years, there have been about five times when I had a problem and called customer service. And two or three of the times, the individual asked me to take the unit on the wall apart and fix it. I said that there was no way I am going to take the system down and take a screwdriver to take the thing apart. I said that they needed to send a technician to address this issue. I discovered that each time, the issue had to do with a cell tower communication problem in the area. But I was really upset at being asked to do what a technician does.

ADT was more known than their competitors, which was why I went with them. The sales reps were very friendly and helpful. The person who came out was very friendly. He was very nice and well-knowledged. However, I felt like I was kinda being pressured to go ahead and get it instead of just him coming out for an estimate. Because my husband was away for work, I tried to get in touch with him. However, he's in a completely different timezone across the country and I couldn't get in touch with my husband. The rep was very adamant and kept saying that he was there with the bill and his truck was full of the equipment.

I wanted to protect my home and chose ADT. The people who sold me the system were nice. I feel very good about the system.

ADT was the best option overall and when I signed up with them, it was simple and easy. Also, the installer was informative and he let me know about the equipment that I was purchasing, which was easy to use. He was good and so far, everything is working fine.

ADT's rep was very helpful. He asked me different questions and told me that the person who would come to inspect my place would be the one to finish the job. He said that person would be able to tell me what I would get from the camera to everything else. The installation of their system was fast and efficient. The tech went through everything about the camera, recording with it and the different advantages that it has. He also taught me how to use my key and keypad. The system is very convenient and I like it. I'm very happy with ADT.

I have ADT in my home at Odessa and nobody lives there. I have it in my house here in San Antonio too. I wasn’t impressed with the technician that came out. I was not sure if he knew a whole lot about the system. He kept telling me it was a newer system and then he told me how to do it. When I left to arm it, I hesitated that I didn’t do it right. I came all the way home and I kept thinking after, and I called ADT. I started talking to a gentleman named Alex at 9:30 in the morning and at 4:30 in the afternoon, I still got rotated to back to him. He said that he already spoke to me. They were just passing me on to the next person. Alex said that he would try to help me. It ended up being that the house was not armed so I had to go back to Odessa. Then the rep from Odessa called me, Tasha, and she helped me get the house armed. She was an awesome lady.

I contacted ADT and talked about how many sensors we were gonna get. But when the technician came in here, he said that they couldn't offer this many sensors. So we did not get enough stuff as we were told on the phone. But the installer had already created the hole, so I had to get it installed. I had an appointment with them on Monday and they came. My door sensor was dropping, so they put a new glue on it. But it's still dropping. So I called them again and they said they were gonna give me a call back in 24 hours.

The sales rep was really good and I had a very good experience with the installation. Everything works fine in the app. So far, so good.

I've had ADT since I was in New York City -- that has been over 30 years. I went with them because of the price. I've had them for so long that I don't see a reason why I need to switch. I love the service and now, I can use the app on my phone, see what is going on from my cameras inside and out when I'm not there. I also love my door lock because I could use my app to close and open the door. I can use my app as I'm arriving almost home to turn off the alarm system. I enjoy it. I love the fact that I could also turn on my system while I'm inside the house at night. I feel safe, even though I'm in a wooded area.

The ADT rep I dealt with was great. The installation was very efficient, and the installer was very kind the entire time and answered all of our questions. I like that my system is consistent. Even when I forget to turn it off and open the door, it goes off regardless.

The service of ADT is fine. But the beginning of me getting ADT was not pleasant. Part of the deal was to receive the $100 Visa gift card but I never received it. Then the technician who came out had a lot of attitude as well. He was a little bit quick and impatient. As we started talking about where to put the fire alarm, he had installed it without asking. I said, "No, I don't want it in the kitchen." I wanted it more on the other side of my home where the other bedrooms are. He was put out that he had to redo it. I am an outside salesperson and I deal with lots of people and lots of customer service issues. If he woulda worked for me, I'd have fired him. But other than that, I haven't had any issues. I'm staying where I'm at for now. I have no reason to change. My alarm system works pretty great. When I go to bed at night, it makes me feel safe that I have it.

I've got friends who has other alarm systems and it seems like nobody calls. I talked to other people that had ADT and they said they're on top of it. The sales rep on the phone was super good, professional and had a lot of information. Everything was just as she said. On installation day, the rep came in and explained everything. He didn't push anything on me. The system is great. I set it off a couple of times and it works. Everything was great too with ADT. It was fast protection and efficient.

We just bought a house and were looking through some of our options online and ADT is a name brand, well-known household name for security. Someone set up to get a schedule. It was super nice. The person that I talked to originally at ADT went through the product and it was really easy initially. The guy was super nice and super helpful. Answered questions. But there was a huge discrepancy between what we were expecting as far as out of pocket that day from my conversation with the rep and what it ended up. All of a sudden there was a $6,000 number in front of us and so that was shocking and it was not real clear how it all added up.

My sister had ADT and she told me about it. I like the rep who came to my house. He was very good, professional, very detailed and gave me a lot of points.

My fiancé has had ADT for over 20 years so he recommended them and when I spoke with a rep on the phone, I had a very good experience based on the overall customer service, from explaining our options, the products and services. Then Chris came out and he was fabulous. I even fixed him breakfast. That's how amazing he was. He explained everything to us and had great customer service. We now have the alarm system, the keypad and the window glass break sensors and overall, it went very well.

I bought me a house and when I first moved in, a couple of days later, somebody’s house got broken into so I got ADT. They took the payments out of my credit card and were supposed to come a couple of months ago, way before this Corona started. They never did. I kept calling them and calling them. And then one day this lady got in touch with me and she said that they were doing follow-ups on people, ADT. And they came and updated everything. It was a good experience. Everything was okay. The tech was masked up and it didn’t bother me because it was only one person that came in. They just need to follow up more with their customers and see how they feel about things that’s going on, especially what’s going on in the world as far as that goes.

It’s easy to use the system. It’s no big deal and it’s very simple. I called not too long ago because both my signs were broken. I've had it for many years and they sent me some new stickers. The lady was very nice and very good.

My family used ADT and I chose them too. The rep was helpful, informative, and pleasant to talk to. He wasn’t all grumpy and monotone. The installation was excellent. The house was already pre-wired with an older system but power wasn't running to it. He couldn't figure it out, but he found a solution and fixed it pretty fast. I have the doorbell video camera. He helped me with the app and getting everything set up so that I could see it. He also showed me how to set up the motion detector recordings. I also have the access points.

Everything’s more secure with ADT and we feel better at night. The features we have in our home is very good and everything’s perfect. One of the sensors that open and close the door fell off, so we just gotta fix it. We also have ADT at our restaurant. Overall, I was very satisfied with the service.

Everything was great when ADT's reps came to our place. Their manager got them out right away which was a really good experience. They were really professional and personable. Unfortunately, power went out when they were here. Still, they did everything they could. Their crew came back and installed our cameras. So far, there are a couple of things we're not happy about. We were supposed to get a doorbell but we didn't realize that our doorbell that was there was not hardwired. It was cut because we did some work on our house. So, ADT's crew couldn't install that. ADT said we could purchase a ring and they would credit us. Also, we are having issues with our system. When there is movement outside, the system doesn't alert us. The alert doesn't come up on my husband's phone. We've had tons of like Amazon deliveries and the system doesn't alert us when someone's walking up to our door.

Previously, I had Vivint and had a bad experience. ADT came up and I got a camera system from them. The installation went fine but one of the guys who was there was horrible. Plus their cameras kept disconnecting from the service. So, I talked to John, who is one of their managers and did my within-three-day cancellation. He got things set up for us to end service in July.

Overall, the ADT system is not bad but based on how much I pay a month, it should come with more. I know of some other companies that are half the price with the same features, if not more. Also, they weren't very upfront about everything. When I signed up with them, they weren't very clear on exactly what I was getting. The sign said I would get X amount of stuff for a certain price and when they came, that was not the case. They should make it a little bit clearer when you're signing up on the phone that the customer is gonna have to pay for each window and each door. If I knew that ahead of time, I would have looked at other companies to use.

ADT's rep told me what they had to offer. He asked me what I wanted and I told him. He then told me what would be best for me and that's what I got. Working with him was really quick and easy. The installation of my ADT system didn't take long at all. So far, I like it when the system makes a sound when I open my door or close it. I feel really safe so I'm tickled to death with my system.

My experience with ADT didn’t go well. I wasn’t satisfied with my service. I wanted to cancel out at 14 days, but they said I couldn’t cancel out due to me being in my contract for 14 days. But I wasn’t happy. The sale representative that came out to my house to hook up my equipment, he installed my system, and I told him that I would like the camera. He said, “Okay. Fine. But, you can do it later on.” I said, “That’s cool.” So, when I called back later on, they were telling me that I have to pay a 200 some dollar installment fee, but that was not what I was told.

I heard most people mention ADT and I knew them from their ads. The guy came and set up the stuff, and then went over everything with us. He made sure we were comfortable with it as well as the price. He was good and we were very happy with it when it was all done. Things went very well with ADT.

The first installation of ADT's system was pretty bad for us. A week after 4My grandson shut the back door and the monitor piece fell off. The tech had to come back out to screw it to the wall. They need to do that instead of using skinny double-sided tape. Still, customer service has been fine so far at addressing my concerns.

The home that I purchased already had an ADT system in. So, instead of pulling that out and going elsewhere, I called them. Everything was affordable and everything went well with my experience with the sales rep of ADT. He gave me the information that I was requesting and got me quickly scheduled for the install. Install went well. Everything was installed correctly. I've had no issues with the system since the installation. The guy was very knowledgeable and did a very good job. I have the two interior cameras and outside camera, the doorbell camera, and the keyless entry. The system is also very simple to use.

We have an ADT panel already in the house, and we know that they were one of the only ones that called the police. I wanted to have that direct contact with emergency if need be. We have the breakable glass for all the downstairs. We have five door sensors. The one thing that was cool is that we have an unattached garage, and he put one out on that. Even if somebody comes out here, we will hear it even though it's not connected to the house.

ADT was already in the house when I bought it. Their rep just showed me the system and how it worked. The rep and the installer knew what they were doing. The system works pretty good. I forgot to turn it on and the cops were here in a heartbeat.

ADT is great and when I talked to the people on the phone, they seemed to have the best deal for me. The sales rep seemed great, but when the installer came over here, it turned out that I was being greatly deceived. I was told that I’d get certain products and I’d be paying a certain amount of money a month, but that wasn’t the case. I was told that I was gonna have to put a couple of thousand dollars down and that the monthly price that I was told was only in the case if I had an inline home phone, which I was never told about.

I chose ADT for their reputation and the system is really good. The sale was a little heavy-handed though and they were rushing almost. It felt like we were going over what deals the company could provide me and it turned into not being able to save it into the computer when I hang up, so I might not get all the stuff that we just talked about. Then, in order to lock in the quote, I had to pay for the installation, which would then be refunded if I decided not to go forward when the installer came out. It seemed very forward. But the scheduling was very easy and they seemed very open. Within a day, everything was essentially in place and the installation went smoothly. I’m fairly happy with how everything turned out.

I called the 1-800 number and I talked to a nice gentleman who sounded like he was somewhere in the Midwest, so that was a good experience. I was told that my equipment would be free and all these other stuff. They got here and I was billed for this, that, and the other. So, the actual installation was not what was discussed on the phone. I’ve known about ADT for a while since there were commercials on air and those commercials advertised that they have $28 a month but I’m getting charged 59 so I’m not happy about that.

Our house had a different system already installed but it was deactivated, so we were looking to have it reactivated. But when we went ahead and called, we were surprised at how expensive it was monthly. We had seen ADT signs around our neighborhood and decided to call them. They were willing to give us a better deal for a brand new system. I spoke with a sales representative and he got me in contact with a promotional manager and they were able to get us a promotion. There was one promotion they were offering during the pandemic and it was really easy to get it sorted out. We made an appointment and they came later that week to install. My husband told me that they had to remove the old system before installing a new one. The installation took a couple of hours and it went well.

One of the individuals who inspired me to get ADT was my middle daughter ‘cause she and her husband had it in their home. We had a different company and since then, their price has gone up but they left. We’re still with ADT but I hope it doesn’t move any higher than what it is with everything else we have to pay for.

The house already has ADT then we renewed the contract. We trust this company. It’s a good product for our house. We have it if we have something emergency. I feel as comfortable when I go outside and just turn it on.

ADT is very well-known. I chose them because of how quick the response is and they are the best compared to other services. Their reps and installers were very helpful and informative and very thorough. The system works very well. I like the features and I may even consider upgrading in the future. I like having the apps and the control over my phone. If you’re looking for something that you can rely on, ADT is a reliable security source.

I called a break-in into my home. And after that, I installed the ADT. The installation process went fine. But the bad part for ADT is that the signal is not reliable, at least not in my area. So, sometimes, I don’t get service at all. That is a bummer. It’s on the ADT's end because they are not using my wireless anyway. They are using some other signal. Initially, I called them twice, but they said some power may have some weak signal, which they cannot fix. Apparently, they cannot fix either.

I'm an HVAC technician and I talked to a lot of my clients. All of them preferred ADT over pretty much anywhere else that they’ve used. When I called to have everything set up, it went really great. Everybody was super friendly and nice. That made it very easy to talk to them and come to a decision. They had all their options laid out for me and if they didn’t know something, they'd ask somebody for an answer. They had the manager come and clarify some questions up for me, which was nice. I like that instead of people just trying to guess.

My experience with the rep of ADT was great. It was top-notch. The rep was very professional and very friendly. I couldn’t have been more impressed. The first thing we talked about was what I was looking to do, and he talked me through my options. The installation went very well, too. That guy was extremely good and very helpful. We walked my property and through my house and figured out exactly what we were gonna put in. He was also extremely neat like everything that he did - the cables were well-hidden. I was very impressed with him. My wife and I had a little learning session with the panel and he brought up the app on our phones. We went through all of that.

I like having a sense of security with ADT. The sales rep was great and the installers were very nice and helpful.

The guy was informative, helped us get the most out of our money, friendly, and was really understanding of what we wanted. He had to come back after two days. But in his event, he was late for our appointment because the appointment before us ran late, and he let us know. He stayed out here until 11 o’clock on a Saturday night, until we told him he could go home and come back another day and finish it up. He got most of it put in. He didn’t get the cameras installed that day. But he showed us how everything worked and I was very impressed.

When I made a phone call about getting internet service from Spectrum, the gentleman whom I spoke with told me about a promotion that ADT was having where equipment I would get would be installed for free. We gave it a shot and things went pretty well with ADT's rep. I didn't expect to get charged for the installation though. There were some upgrades that I got which had a fee involved. Still, everything went well. The system I got is pretty good. It has an automatic door lock and I can lock the doors and set alarms remotely with my phone.

My ADT experience was very good. I had it before and then I wanted to reconnect. Finances are a little bit better, so I made the call. Their sales and customer service teams were pretty good. The technician was very good. He explained everything to us. With my new system, I like how I can do things by my phone. The one before that couldn't do it on my phone. I had to do it manually.

Just as I was looking, ADT had a special promotion and I decided to go that route. I asked if I could get it installed earlier and they were able to accommodate me. The technician that came in and installed the system was very knowledgeable. He adhered very well from a safety standpoint, with COVID going on, kept the proper distance, and wore a mask, as we did. After the install, there was a lot of time spent about the application and how to turn things on and off. He spent a lot of time in terms of how to use the system in three or four different types of scenarios. You're home, but you want an alarm, you're leaving at the day where your dog’s at home, versus night, where your dog’s with you. He did a very good job in terms of explaining the scenarios that were in line with the way that we choose to live or move about the house.

The person that came out was a nice guy. He was all right. I realized that it was a sales gig and I just wanted to get my alarm replaced and, of course, I had to listen to all the extra bells and whistles that they could do. But when you have an idea of what you want, you just like to get it and move on so I can get back to my day. Also, I’m asking him to be a technician and a salesman all in one person. That’s asking a lot. He was a new guy, and he got his supervisor on the line, and so, the price was the price. I had to end up checking with my current alarm company to make sure I didn’t have any issues, I was tied into a contract.

My ADT system has been working out fine so far. As far as the installation, I wasn’t quite happy with it because they were trying to use my old system that I had, and it didn’t work with theirs, so they had to come back. The rep was also trying to charge me for every other thing. So, I wasn’t sure what the heck he was trying for. He took away the camera because he said that that was more. When I told him that I wanted to be able to control it by the phone, they changed the price completely from 29 a month to 59. ADT lowered it when I called on the phone because I couldn’t figure out why it kept going up. Other than that, they come right away when the alarm goes off.

The ADT salesperson I spoke with was wonderful. She was very friendly. She had a lot of knowledge regarding the product and broke down the packages. She was suggesting things that worked for me and my household. She went above and beyond. The installation went well. The guy who was here was very nice as well. He did a wonderful job. The only thing is I’ve been having a problem with my cameras going offline because the equipment is getting too hot. So, the guy who I spoke with sent someone out. He didn't understand why it was going offline.

We’ve had ADT before on the same house. We had an upgrade because there were more options available than when we last had it. The whole process was very smooth and easy and everybody was friendly and knowledgeable. The tech that came to the house was fantastic. He knew his stuff, very professional and he was very quick to install everything. I also called them regarding the gift card and that experience was great. ADT has always been great and I highly recommend them. We’re very happy with it.

The sales representative was very nice. The guy that came here was friendly and explained everything he was doing. He did everything the same day. We wanted a camera also and stuff and he had all the right equipment in the truck. Since having the system installed, I like that when we’re not home, we can look at the camera and see what’s going on. I’d recommend it to friends or family if they ever come to need something like this.

I inquired online and then ADT called me the next day. But I have really bad experience with them. I was not told a number of things and when I asked for prices, it was left very ambiguous. So I was very unhappy with that part of the service. I was trying to ask for equipment prices but they wouldn't give me prices, and then they said a technician will come to give prices because I said I wasn't ready to make a decision. But when the technician came, he was under the impression he was already installing the equipment and I had to let him in my house and go through everything. When I said I was not ready to make the purchase, he stayed in the car. But the technician who came was very helpful. It was just the salespeople that I dealt with on the phone that I didn't like.

I like the fact that the system is not sleeping when I am. It's always on guard. I've also got the app and the little remote that you can go with. I had some issues where my doorbell didn't work. My doorbell kept ringing when there was nobody at the door. It took about a week for someone to come out but we finally got that resolved.

ADT offered me a better price at the time that I got them. The system has been okay and I don’t have a problem with them.