ADT Reviews

I redid a bunch of stuff in the house, and really expensive stuff. The alarm company I had went out of business last year. I hadn't thought about replacing them, but I remembered ADT so I called them and they set it up. They were clear about everything they would do, what they could offer and the price it would be for what I wanted. I got two cameras. The doorbell that I had wasn't pulling enough amps to run the camera so I had to call the power company out to change the transformer in the doorbell so it would pull enough amps for the camera to work on the doorbell. That took a couple of weeks. ADT came back and put the doorbell in and that was the end of that. So, the cameras that I ordered are here now and working. I have the app on my phone and I can turn the system off and on anywhere in the world.

ADT's customer service was good and they switched things over for me within a few days. When I called, they were always there. If something went wrong, they were there. They always came out and fixed the problem. The only thing is the price of things is a little steep.

The reps were helpful. Everything went good. I'm happy with it.

My other security kept changing companies and I never knew what number to call or who to talk to. Then I got a call from them telling me that my system was going to be outdated because of the switch to 5G. This was a good time to look into some other companies. My son and my sister both had ADT, and they were happy with it, so I called them to get a quote. I also called one other company. Both ADT and the other company sent somebody out to give me an estimate. I never heard back from the other company, and I wasn't comfortable going with one that wouldn't even get back to me, so I went with ADT.

Customers that have ADT were satisfied and ADT is better compared to other companies. Customer service on the phone was helpful. I don't know anything about security systems and the guy was able to explain to me how many sensors, what was included in the package, what the price would be, and how much the product and the service were gonna cost me. When a person came to the house to install, he was really friendly. This person works a lot in this area so he was not only able to help me with the system but also with what's around this area where I live.

My issue was resolved and they credited my account.

The original guy didn't show up for work so another guy took his place, and ADT changed the time, which was fine. He couldn't get the system to work because our system belonged to somebody else. We didn't know how to get in touch with the person we bought the house from so we didn't have a code. The office couldn't get him a code as well. He couldn't fix it and had to leave. A week later, a different technician came out and had the same issue. Then that one came back a few days later and got it to work. He went through the whole system with me and he explained it to me and we logged it in and did it before he left. Since then, I haven't had any issues.

I liked ADT's pricing. The technician I had was extremely knowledgeable, very friendly, professional, and he answered questions. I like my service and I'm very happy with ADT. One nice thing about it is the numbers are much larger. When I set the alarm, I can see them more easily. One thing I find aggravating is whenever I open the door, the system tells me what door I opened like if it's the garage door going out or the front door. It was a little kind of unnerving at first but I am getting used to it.

I like my ADT system. It keeps us safe. When I called them recently, the rep said that it's showing on their end that the battery's low in the sensor on my windows, so I was going to get some batteries for that. But they shouldn't have went out this quick. Aside from that, when someone rings the doorbell, we can't hear it on the inside, just outside and only if we got our phones right there. So if somebody's ringing the doorbell, we won't know that somebody's at the door. Then, I was supposed to get a gift card from them for being a new customer, but I haven't received anything yet. Other than that, the service has been great. I had an issue before because they were saying I wasn't going to be able to get the Ring Doorbell. But the rep ended up connecting it anyway.

I used to have ADT when I lived in Springfield a long time ago. Then it was crucial that I needed some form of insurance for my house so I called them. The customer service was very nice. It's just that I'm looking at my bills all the time because it's too much sometimes, and I saw twice, $61, were charged to my account. I already paid them 400 and something dollars to put the alarm. I had to dispute and they returned the two charges back to the account. They should send me a bill and tell me that I'm supposed to pay them that, not going to my account and just pick up the money. Otherwise, they're doing a good job so far. Everything is okay with my alarms and my new locks.

ADT's sales rep was terrible. He gave bad advice, wrong information, and I was very disappointed with that part of it. But the person who came and installed the system was 100 out of 10 and ended up saving me some money in the long run. I had asked the sales rep if I could use the Sky Panel that I already had and if I'd be able to use all the sensors on all the windows to save the money. He said that everything was compatible and not to worry about it. He also said that I didn't have to come out of pocket for anything. So, I told him to send the technician over.

ADT's reps have done everything they were supposed to do. When the contractor was here, he was in and out pretty quickly. So far, everything works fine.

We decided to go with a different company initially but I could never pull up their cameras. It was driving me crazy. I called ADT and they were able to use all of our cameras on the house, which was really nice. We didn't have to buy anything extra. They tapped into the whole system we had bought through the other company. Everything was covered and they work great. Also, the reps were great. They answered all of our questions and got everything done in three hours. ADT is more expensive than the other company I had but I feel like I'm safer. I can get to my cameras immediately when I'm looking at them from away from the house and it's easy to use the app.

They couldn't get the install at our last house right. We couldn't set the alarm. We called them up. Then, the fire alarm went off and they called us to turn it off but it wouldn't turn off. But the alarm in our Huntington Beach house is fine. It was a different crew that did the installation and everything works fine here.

The installer who came was a good guy. He did a good job. He had to go out and get another part, but he made it happen in one day. As far as the ADT system, I like the touchscreen and wirelessness.

The ADT representative who came out was really knowledgeable. He did a really good job. He was able to get my camera to work and do the Wi-Fi extension. He went through the whole system with me. As far as the system, there's nothing that I don't like about it. I have the camera. The system is really easy to use, which I was afraid about to begin with but I'm able to use it and my family is. I would definitely recommend ADT for service.

We've had a lot of complaints about the guy that installed everything. It took him two full days, like 9:00 in the morning until one night. We had to ask him to leave at 11 o'clock at night because he still wasn't done. He watched videos of tutorials for two hours before he started the job at my dining room table. So he came in not knowing what he was doing. But he also said that the new Google equipment that we purchased was his first home, so I gave him the benefit of the doubt.

The installation of my ADT system went professionally. I was very appreciative of the time the individual took to properly install wirings so it wasn’t just hanging out on a wall. Everything was done very well. I was very pleased.

I have two systems ‘cause I have two different houses. I added my second house to the ADT system. My first system, we've had it for a couple of years now. I just upgraded it at the beginning of this month. The tech was really good, nice and knowledgeable. Was easy to talk to. The big feature that was new with the ADT Control compared to the ADT Pulse was the touchscreen control pad, which is awesome. Then also the cameras. The cameras were 10 times better with ADT Control than they were with the old ADT Pulse. They were bad on the ADT Pulse. Plus, it has the capability of two-way conversation through the cameras. Which is awesome when you have kids at home and you're like, “Go to the bus.”

I'm very satisfied with the features of my ADT system. It's very smart. But I'd like to turn it off a little bit because of where we come in and out of the door so much and I need to learn how to do it a little bit better. I haven't done it yet, but I'm sure there is a way to turn it off to where it doesn't tell me that the back door or the front door is open every time it’s open. Other than that, it is easy to use and I love to be able to monitor stuff on my cellphone where I downloaded the app. That is awesome. Since having the system, I feel more at ease, especially where I live in town. I moved from the country to the town and I needed that security.

I've had ADT before, and I was happy. I decided to work with them again. I've had great experience. It's easy to use, and their customer service is great. They're just a little too expensive but with expensive comes certain things which they provide, so I'm happy.

I looked online and saw that ADT was available and they could’ve had it done that same day I called in. The customer service reps were polite, very knowledgeable, professional and educated. However, my doorbell is not hooked up correctly. I’ve been waiting on someone to call me back. I called last month on the 7th, but it was for different reasons I called. But I mentioned my doorbell as well. It would ring, but it doesn't ring inside. It rings in my ear if I have my phone in my earbuds. I can hear it, but they don't come through the house. Other than that, it's fine. I can recommend them to somebody.

I’ve had ADT before and I went back to them. The technician I worked with was efficient. The installation was quick. There was something that he needed to connect everything, and he was very considerate of my time. He was very knowledgeable, too. He walked me through everything that he was doing. He was not wanting to drill in places that would not have been accessible to me.

Everybody from ADT was wonderful to work with. They were very detail-oriented. They hit on every point that I asked. Everything that I asked, they had a counter answer to. The installer was here for quite some time. We had a whole package, so we pretty much needed the whole house down with sensors, window breaks and cameras. It was just a one-man show so he was here for a few hours, but he got it done. ADT is a great company. The alerts are pretty on par with what I was looking for. I love the quality on the camera.

I'm very satisfied with ADT. I feel safer. There were a little bit of issues getting everything set up, but they did a great job. The installers stayed with it until everything worked.

We've been happy with the service so far. We’re enjoying the system's features. Given the world is in the process of going crazy right now, it gives us a bit of peace of mind to have that defense to protect our family and home.

The installer from ADT did a great job. The only thing is I spent too much money. I should have went with Ring. I paid $400 for the installation and something else. It wasn't worth it. Plus I’m locked in for three years so it's not like I have much of a choice. It is what it is.

ADT IS THE WORST SECURITY SERVICE! This should be illegal the way they are taking advantage. I just need a security system that actually works! I have people kicking my door at 4am-and the cameras did not record. I have people walking up to my porch and stealing things-and they only recorded for 30 seconds showing someone walk up, but stopped recording when they grabbed my property and left with it. I have people entering my home and the system does not even pick it up let alone did not notify me. I am a single mother of 2 small children and this is UNACCEPTABLE! I have been going round and round with ADT and their piss poor customer service.

Michael, our ADT rep, was a really nice guy. Since having the system in our home, I feel safe and secure. Go for ADT.

The app is user-friendly. I would call it a five-second app because it doesn't take long to figure it out. I'm in the computer industry and you shouldn't have to be a rocket scientist to figure out how things work within the app. Being able to disarm and arm via my phone is one of the best features that I like about the system. ADT used one of the old sensors and it was giving off air. But the techs promptly came out and fixed the issue.

ADT gives me a sense of security. We're pretty satisfied with what we got. I use the phone app a lot. I love it. It's easy to use and it does what I needed to do. We had to contact ADT because our sensor was a little too sensitive and it was going off when we were away even when nobody was home. So, they fixed it.

I have ADT at another location and I transferred it over to the home that I’m at now. The install technician was good, but ADT wouldn’t bring my other cameras over, and wouldn’t turn them off for a month. I was watching other people live in my home. The new guy went and got it turned off. I said, “I could still pull up my cameras.” I had to buy new ones. One thing I like about ADT, no matter if it is raining, snowing, sunny day, the camera is still working. It’s definitely a nice camera. I really appreciate ADT.

The camera part of the doorbell is not working. It keeps going offline. Then our doorbell is having this faint ring over and over again. It has something to do with some power control panel. The original tech should have indicated this problem and told us what to do at that time. ADT sent out some guy and said that we needed some power panel, which makes no sense to me. Because everyone in my neighborhood has ADT and we all have basically the same house. But I noticed today that ADT charged me two different amounts and I don't understand what that is. My system is not functioning at its full capacity right now, which makes no sense.

I didn't like my experience with ADT because right away, they called the police three times in a row because there was something in my camera. It was me and the neighbor, and I was really disappointed about that. They didn't check with me. I got a bad name with the police and the police were going to charge me $600. So, I told them I'd like to have it taken out as soon as possible. I keep telling them that. They don't come so I'm about ready to have a neighbor take it off and put it in the garage until they come and they can take it all with them. Also, getting set up with them took too long.

I like the cameras when they alert. The touch screen is nice. We just had the normal one at our other house, so that's a nice upgrade. The only downfall is our doorbell cameras say on a regular basis that the battery's low, which the rep did say that would happen. But it doesn't seem to pick up motion as well as our back camera does.

We were gonna use the one we use in our other house, but I couldn't get ahold of them when I needed them, so just by word of mouth, I got ADT. Their customer service was great.

I called ADT to switch something on the account before the installers were going out there, and I got transferred seven times, which was kind of annoying but outside of that, everything was fine. It was easy enough to book once I got my name added on to the account.

I purposely asked the ADT representative before agreeing to service about any contract. Two different representatives stated "no" and added I can cancel at any time; my only responsibility would be for the equipment. They do not divulge upon agreeing to get service that you are agreeing to a 6-year contract. It is only mentioned when you attempt to cancel monitoring at which point you have to pay the full amount of your monitoring service for 6 years (in my case $2500). This information when I asked would have been helpful. I later found out from an ADT staff that ADT changed their contract from 3 years to 6 years and purposely leave this information out. This information is on page 9 of a 10-page agreement (that was sent to me after I attempted to cancel service).

Do not go with ADT. Their customer service sucks and they will pass you along on a call like a cheap **. They won't fix your problem when you're paying all this money for their equipment and they won't send anyone out any time soon. So here's to hoping you don't actually need a security system and just some fancy decorations sitting in various places around your house. Because it won't do ** where you need it to.

Worst company ever. If I could give ADT 0 star I will. Horrible customer service and communication. With the cellular light on main box being red for a couple months, ADT did nothing but kept telling me my system is communicating with them without any issue. Sent me a CellBridge box to ensure the signal transfer from 3G to 4G, really a piece of junk as the 3G and 4G lights on this box are RED all the time. Moreover the CellBridge box beeps every 4 hours and I have to wake up to silence it in the midnight. Called them and rep April told me my system stopped communicating with them after 12/12 and I got ZERO notification from ADT telling me about this.

They are just thieves. You can set up a service quickly, but you will never get a technician, and if you try to cancel the service, it will not be possible. In my case, I ended up closing my bank account after ADT stole hundreds of dollars from me.

After 2 years it decided we used too much data within a month and quit recording at the end of November (never had a max). So it reset on Dec 1st and didn't record someone robbing us but actually recorded the animals. At this point I had them out there twice. They said we will reset the system. Waste of money if it doesn't work when needed and making all the trips to wait on their techs. Horrible customer service then they want to charge me for cancellation.

Over the past few months I have been provided with the worst customer service ever with ADT. They auto-drafted over $400 from my checking account with no notice whatsoever and have passed me around to several different reps over the past few months. All who were not helpful and all who told me false information. They still owe me almost $700 back and continue to treat me like I don't matter at all. I have documentation and proof of all this and they continue to tell me they will "see what they can do" and never resolve anything or get me my money back. This poor service has been going on since July. I will never ever ever use them again and will advise everyone I can speak to to stay away from them unless they like their money to be taken from them and withheld without reason, help, or a solution.

Everything was perfect when I signed with ADT. The installer was very nice and patient. He wasn't rushing and made sure everything was right. Also, I like the security system. I'm thinking about getting my windows done and getting the cameras set up in the front.

The installer was very knowledgeable about the products. He was also very friendly and very efficient. He exceeded expectations and you can't ask for anything more in today's world. ADT fulfilled their commitment and did what they said they were going to do, plus it was within the timeframe allowed.

We had two different people that had different systems, one was my daughter and one was my daughter's best friend. SO, we called and set up an appointment to talk to both groups. One of them was ADT and they gave us a price that was competitive with the other group’s offer and the gentlemen representing the sales in both companies were both very good. But there was something about the product itself that had us go with ADT. Their rep also negotiated a price which was a tad bit better. It wasn't a large amount of money, but we liked the fact that he was working with us. The other guy just said, “This is it and that's all we do.”

When my ADT system was installed, the installers were great, very professional, and got it done in a timely manner. A couple of my friends have similar systems in their investment properties and they highly recommended it. I like the convenience of the notification factor for the phone and the ease of arming and disarming the system because we have quite a few properties. I also like the reputation that it has. Aside from that, ADT's customer service was good and their reps were detailed.

I had ADT and I liked it. Then, I was gonna move so I cancelled but I didn't move out so I wanted the system back. I saw they had a new system that was a little bit better than what I had. One thing I like about the new features is that I can hear if anybody's out there and they wouldn't know that because the only thing they might see is the camera. They wouldn't know that they're being recorded or listened to. But they could provide clients who are coming back an incentive or something to make them cheap.

The reps did as promised during the installation and it took as long as they said it would. Also, the quality and the system overall are great. I’d recommend it to anybody. I’m highly satisfied and I hope it stays that way.

The features offered in my package are good and the system is easy to use. I'm happy with my service.

About two weeks before Thanksgiving, I thought I had disarmed the alarm and I went out the front door. The alarm went off and ADT was on the phone before I could get that disarmed. Also, there was one time that the panic button went off somehow, and it was in my car, locked up. We got to the house and the police was sitting in my front yard. He said my panic button went off and asked for my identity. We had to show the police an ID before he would let us in. I was with a different company before and they never did that. ADT does more than what that company did. I've recommended ADT to people. Also, their reps, Jason and Tom, were really good. I couldn't ask for two better people to come to the house and do what they did. I would recommend them to anybody.

I had a very helpful and knowledgeable tech. He got the system all updated. He installed all the sensors in the downstairs windows and front door for me, and he needed very little assistance from me. We then tested out the system together. I only had one issue with ADT. I already had an existing dashboard and they were going to have me run through it to see if they could activate it without sending a tech out. The first time I set up the appointment, they called the wrong day and time. I reconfirmed that I was not home at that time and that the appointment was supposed to be the following day at a certain time. I didn't get a phone call for another week and they were asking if I was still interested in setting up the system. That was a little bit frustrating. But once I got the lady back on the phone and we got it set up, the rest was fine.

Everything's been fine with ADT. I like that I can view what's going on outside. I utilize their app and I like it. It's very easy to use.

I shopped around to a few different vendors and I didn't see anybody with a comparable package to ADT. Signing up with them was a good experience and I'm satisfied with their system features. The cameras have given me a lot of sense of security and I like how responsive they are. We had a minor hiccup for a few days with the system but besides that, it's functioning well. Strongly consider ADT.

It's easy to get ahold of someone at ADT and to speak to a real person. We've had the system for a month and a half and everything seems to be going well.

It was a very good experience all the way around with ADT. The sales rep and the technician were great.

Signing up with ADT was pretty easy and the sales rep I had was very professional. I was also very satisfied with the service package that was offered to me. The Ring we had from the previous package on our front door was way faster and easier to work with than the ADT products. We always had issues with the cameras. They usually lagged and they'd freeze here and there. We don't have them anymore but if ADT would get a little turnaround on the cameras or the speed, that would be better. Other than that, the sensors work fine and with the kids, I feel good about the protection that we get.

I had a good experience with the ADT sales rep.

I've had ADT for years and they are the best. I had an issue where I did a transfer from an old home to a new home and there was a miscommunication. I was still getting a bill from one location when that should have been transferred. But we got that resolved.

ADT is awesome. The representatives are good and the installers are informative. It’s a good investment and it makes me feel more at ease.

There were some issues with the install. In the house, the guy put a screw into the electrical wire in a wall when he was putting in the control panel and it shorted out all the lights in my mudroom, kitchen, and dining room. I made him back the screw out because he said that wasn’t the problem, but it was, and the lights came back on. But it’s dimmer, or the mudroom lights don't work anymore, and I'm not sure of the damage in the wall to the wire. Plus, he used all house stuff to install stuff in my garage. I haven't been able to secure my garage since the install. Two of the sensors don't work.

At this home that I'm in, ADT has been the worst. Their new system that came out in ’19 was the newest panel that they got at the time. I had ADT since 2004 in all my homes and even businesses. It went to ‘17, an authorized dealer put all aftermarket equipment in my home. So, ADT wasn't monitoring my home. They are an authorized dealer. And I said the customer did not know that. They even installed my garage door opener. I still have the cameras in there, but ADT doesn't monitor those. So my doorbell they did was replaced seven times. When corporate got involved, I just told them. It was like on a scary movie that somebody came in, installed equipment, supposed to be from one of the nation's top brands, and they are not with ADT. So business-wise, we went to CPI for two of the businesses and kept ADT for one.

The installer who did my ADT system was great. Everything leading up to it was a bit of a disaster though. We had someone come out and give us the initial quote, and we said, "Great," so we signed the contract. Then, the very next day, we got a flyer in the mail from ADT saying if you sign up, you get two free outdoor cameras. I had purchased an outdoor camera. So, I quickly called our guy and said, "Hey, I just got this flyer. Now, can we still cash in on it?" He said, "Well, no. Because I already gave you a deal. No." I said, "Okay." Then I thought, "Well, I'm gonna call the main ADT number, 1-800." I talked to them and chatted with this gal and she said, "Oh, I think I can still get that for you." I was on hold off and on for over a half-hour. She finally came back and she said, "Great. I got approval for it." Then, the phone got disconnected.

The customer service guy explained to me that when I move, I could have it set up somewhere else, the length of the contract, and when I pay that contract off, I own the camera and the DVR. I'm still trying to learn it all. I'm still confused about how the DVR works, but I'll figure it out.

My rep was super helpful and gave me all the information I needed. It was easy to set up an appointment. A tech then came out and was super polite and nice. The install was done within 30 minutes and it was perfect. The security system works fine. My kids both know how to use it, turn it on, and turn it off. That helps them sleep in their own beds because they're not scared. ADT has reasonable prices and my experience with them has been great so far.

I had ADT years ago and I switched over, which was a big mistake. When that contract ran out, I went back to ADT. The technician that came to install was nice, friendly, and professional. He knew what he was doing. My wife came in the house and she was not familiar with it. She set the alarm off and ADT called in no time to make sure.

I had ADT reinstated. They updated my system and the guy that came out for the installation was good. But trying to get the service back in place took several hours on the phone. It was ridiculous how much time it took.

We had ADT for 20 years before we got it this time. The technician was in the house the whole time when it was reactivated and he demonstrated it step by step. Everything seems really up to date. The equipment is a lot newer than it was 20 years ago. I can even get on my phone and do it. It's doing really well now.

ADT came out and we discussed everything that I wanted. The price was right so I chose them. The system works great and we are getting used to hearing the electronic chick’s voice all the time going the driveway door, French doors, or patio door is still open. My wife downloaded the app for her phone. She can activate or deactivate the system and set the alarm using her phone. That’s convenient. I’m very happy with the experience and the whole situation.

ADT was a special that was offered to my job. The overall functionality and performance of the system were excellent. It was just that all of them were a little bulky. It could be smaller. But I was pretty satisfied. I'd recommend them.

I've had ADT for years and since they got new equipment, it's been pretty good.

We were told that ADT might be the best for us to get based on our needs. Our sales rep was really good and informed. Our install guy was Brian and he was incredible. We needed to get our doorbell installed but we didn't have enough voltage. He told us what to do to get that done. We bought a transformer that's needed. Recently, we purchased a couple of shutter things and a motion sensor. The only thing with ADT is it's a bit pricey, especially for the startup. We paid $900 upfront instead of doing the installments. That's a lot of money. We are also having a higher bill for a few years.

ADT was really good with the scheduling and customer service was great. Their system is a lot more advanced now than the previous system and I like the touchscreen keypad.

I called ADT and they came out three hours later. They were very nice while they were here and I was happy with everything. I use my phone app. It's easier for me because when I hit the screen and get the code in, I panic. My husband uses the panel thing a lot. Also, I love the camera outside and my grandkids are able to speak to me when I'm out there. It’s fun. Everything seems really good.

The ADT system was already installed and all the technician had to do was come in and do whatever he had to do to turn it back on. He was excellent. I’m learning more about my neighborhood so I'm very happy to have the home security system. I got the extra protection and security from my system and as long as I can afford it, I’ll have it around. I live on a fixed income so I got to watch my p's and q's.

We already had ADT previously but I am less happy this time than our last house. The panel has not been working. It was installed and then within a week, it was triggering. The fire department came. There were things going off with it and I talked to ADT but they weren't able to help me over the phone. So, I had to disable it and we haven't had a system for two weeks. They're coming out to look at it but aren't able to because of my work schedule. So, it's gonna be another two weeks before they can come. And in this whole time, after we had it for about a week and we're having a lot of issues with it, we want to cancel our service and go something like SimpliSafe. But ADT's return or cancellation policy is only three days so we're stuck with it.

Everything was great with the ADT sales rep and it was a positive experience. If I had questions or before the installer did something, he would ask. The equipment is better than what we had previously and the smart features are more responsive and a little bit better as far as the camera. The clarity is good and you can select where you want the motion detected, which is what I like. I’m very satisfied.

ADT’s customer service was good as well as the installer. He had a lot to do so there wasn't much conversation while he was working but he asked me plenty of questions on where I wanted certain things in the house and where I felt it best would be needed and installed. He listened and put it there, and even offered some suggestions. Having a Protection 1 system for the past 10 years, the nicest thing is the upgrade in the equipment and the ease of use. The new technology is quite different than the old keypad. I've got an iPad-looking thing now that I could use and added cameras.

The installation was good and very quick, and the installer was very informative. The system is easy to use and I like that I can arm and disarm from my phone, as opposed to having to physically do it. There’s a camera in that touch screen so whoever disarms it, if it's not one of us, then we know who it is. The only small complaint that I have is that I've been trying to switch my card because the one that I have on file was compromised recently and it won't let me. But I still have a few days to figure that out.

I had the same tech that I had two years ago install the ADT system so, it was good. The installation was perfect. I went with the ADT command system, which I originally had the less fancy one, to begin with. I had the 7 x 2 LCD display on the first one and this time, I went with a touchscreen that has the cameras. It’s much easier to use and has a nicer user interface. It's been great overall.

The sales rep was outstanding and the ADT system was excellent. I feel good knowing that I've got security.

Both the sign up and installation with ADT were good. The installer was very thorough and explained what he was doing. I like the system but not the iPad. I'm not able to view the cameras that they installed on it. I didn't get enough sensors for the windows too. So, I'm able to put the alarm, but then some windows are open and without me knowing because it doesn't have sensors. Also, when I am on the app in my phone, I had the alarm sound and I didn't know how to turn it off. So, the police came and it was bad because it wasn't an emergency. It was my daughter opening the back door and I wasn't aware how to turn it off because I didn't have access through the iPad. My phone was closer because it's a big house and I just went through the iPad. The police got there fast.

We have ADT equipment in our house already. It was wired up from a previous owner when we purchased and we just never activated the service because we didn't think we need it. But there's been some robberies in our area, which prompted us to take advantage. My neighbor told us that she was signing up through ADT and we did the same. Lloyd, the sales rep who initially helped us, was phenomenal and he was the reason we signed up with ADT. I wasn't going to and my husband did not want to sign up with them but Lloyd's service was the differentiating factor.

I'm not happy with the way my contract was handled by ADT. My father passed away in September and the account was under his name. I called ADT and asked them to remove my dad and I would take over the account since I was paying 40.99 for that contract. Customer service helped. A gentleman came out and he was nice. But he should have explained more and should have looked at the old contract and the circumstance. Instead, he built a new contract under my name and my rate went up 10 bucks. I was not told that. I should have kept on paying the way my original contract was. Another thing was they were charging me for the old contract. They were pulling from our funds for the new contract and they wanted to charge me a cancellation fee of 623 for the old contract because I canceled early.

I had a good experience setting up the service with ADT and I had no problems. The guy who came in was nice, respectful and answered all my questions. The installation was exactly what I expected. I'm happy with the way it was installed as well as the service. I’ve got to wait for the electrician to call me back to get the doorbell done but I like the overall performance of the system. ADT is great and I feel more secure.

My wife wanted ADT ‘cause it told her which door opened and which door wasn't when it opened. However, I’m a little upset because I wanted cameras and they wanted to charge $30 a month for those just in case anything goes wrong with it. I had cameras through another company and there was no monthly fee with that surveillance system. ADT couldn't give me a good reason why there was a monthly charge for the cameras other than a warranty. I didn't find out till after the fact that we were on a three-year contract. But I would cancel solely on the fact of that monthly charge for the cameras.

I have ADT for my new home and they made the process easy for me. My tech was very informative and helpful. It's just that I have to call and put the old system in test mode so it doesn't set off any alarms. I was unaware that I needed to give ADT 30 days to turn the system off. I'm still getting charged for a month in a home I'm not living at. I initiated to call ADT and tell them I'm no longer there. The system will be deactivated 30 days from when I called. When you're moving and packing, that's not at the top of your mind. It's also a shame that ADT can't relocate equipment and you just leave it at your old home. When I asked to have my system transferred, it was a whole new purchase and that was not super great.

I love how the system secures the areas that we wanted secured. We're able to be remotely away to be able to run the alarm system. Remotely, I can arm our facility and also be able to look at the camera, who's at the front door or make sure that we locked our garage door. Everything we have is perfect. The only thing is that I am an essential worker and I gotta get the essential workers discount.

I had a positive experience when I signed up for the service with ADT. The reps were friendly and easy to work with. The system is still new and I’m getting used to them and learning them. But so far, so good. It’s been effective. My sense of security has improved. There’s no question about it.

Working with ADT has been an absolute NIGHTMARE. I was a new customer as of 10/16/21, the system chirped the first night and would not arm the next day, a tech was not available until 10/25/21, same thing happened that night, system chirped and would not arm, and again on 10/29/21. I've taken work off to meet tech's at my home within a four hour timeframe, spent HOURS on the phone on hold talking to several different people to get the situation resolved. The service has not worked since we signed up for it, ADT will not release me from the "contract" even though the service has not worked, want to continue to send tech's out, completely unreasonable and disrespectful at this point to require someone take work off to meet tech's and spend so much time on the phone to get a service to work that they've already paid for. Customer service is terrible, would NOT recommend this service AT ALL.

The installers arrived, installed the system, showed me how to operate it and left. Everything went smoothly. ADT is a major provider, has good pricing and are abundant in my area. But our internet sucks so you should ask what the internet is like specifically in your area.

On Friday the 29th, a tech came out for my system installation. He was a friendly guy. So far, the system has been fine.

A gentleman came for my system installation and he was great. He gave me advice. Everything's been great. I forgot I had it yesterday and scared me when I came inside.

The technician that came out was very personable and nice, and answered all my questions quickly, and went through everything with me very thoroughly. So it was a very good experience.

The installation was super quick and the rep that came took the time to explain to me and he had a lot of patience with my kids. I like that the system takes pictures whenever someone's putting in the code and I also like that I can assign a code to each person.

I've used ADT since 2005 in the different locations I moved to. In my recent move, the new installation was great and the system works. It's perfect and I like it. I'm satisfied.

I was very pleased with the installation and the ease of service with ADT. I'm very happy with the service so far.

Everything went fine. They told us it would be a four to five-hour install, but it did not take that long. The installer was quick. He seemed nice and he did what he needed to do. We feel more secure having the system and I like the new camera that you can talk through it.

I wanna be safe and secure. I had a few friends that used ADT and recommended it. My installer was knowledgeable and answered questions. He paid attention to what I was looking for. I like my system overall.

I like the quickness of ADT. When I called, instead of waiting a couple of days, they got someone right out that day. The guy talked to me and my son while he was loading the system in. He let us know everything that was going on, got with me and my wife, showed us how to work the system, and gave us a couple of tricks on quick entry and quick exit. Everything was pretty convenient and self-explanatory to use. I will recommend ADT to anybody that's having to get a security system.

I liked the whole setup and services that ADT was providing. I got their system and a cool guy came out on time for the installation. He explained everything in detail for me to understand and he showed me around. I liked the system app especially the fact that I can hear and speak throughout the camera. I only wish that when you zoom the camera in, it could be clearer so that if anything happens, especially when someone tries to go inside your house, you would be able to get their license plate.

The installer was very helpful and informative. I like the outdoor cameras. It gives me access to view the surrounding areas of my home, and the ability to save recordings. I feel great and more secure having the system.

The rep that came over was really nice. He did everything great. It was a great experience.

I've used ADT for 20 years now and the customer service has been flawless. When I moved from Oklahoma to Texas, I got the same thing. The install was at my convenience because I'm building a new house, so they came out when I was ready for them. It's pretty user-friendly and easy to operate.

The system is good. But I noticed that without Wi-Fi, it doesn't work as good.

The only complaint I have is the motion sensor is not sensing enough. If I come down my steps, I can get to my front door without setting the motion sensor off. The only thing that sets it off is when I open the door. The door sensor sets off the alarm. That I’m a little worried about. I haven't called ADT yet about it. Everything else is good.

We had ADT for six years in our last home. We just moved to a new home so we transferred service. The process was better than we thought. We bought an older home so it's quirky and it didn't have any services. I spoke with a gal when I wanted to transfer the service and she was very kind. ADT was gonna have to come in and install a new panel, a new this, and a new that. We already paid money for that to happen in our last home and I didn't want to pay for that again. I told the gal that they won't allow us to take the sensors off of the old home and move them to the new home. She said she could give me a really great deal and she offered a really cool system. She really tried to figure something out so I was happy.

ADT's customer service was right on. Everybody else was kind of high pressure. The gentleman that we spoke to at ADT was more focused on trying to get us what we actually were needing, rather than trying to do a whole bunch of extra sales to make an extra buck. He tried to find what was the right kind of security for us rather than overselling something that we didn't have to have. So we liked that aspect and mentality of getting us the right kind of coverage.

I’ve always have had a security system but I became a little disgruntled with the service I had prior to last week. My system wasn’t working and I stayed on the phone with the young man for two hours on Monday night. He told me that someone will be sent out on Thursday. After no one came on Thursday, I called back to find out what was going on, and the lady I spoke to said that they didn't have anyone scheduled to come out. But I told her what the young man told me before. She said she couldn't get anybody out again for another week so I said I will just cancel my service and go with someone else.

We've been long-time ADT customers and we just moved. So we turned the system on in the new house. The installation was absolutely fantastic. The technician we had was delightful and went above and beyond. We had a hard-wired system installed, which in my view is better than the newer wireless system. We did add some additional sensors that were wireless to the system and also added cellular so we didn't have to have our phone line hooked up.

It's kind of tough to get through to people at ADT because I get transferred several times but once I landed with somebody, it was always a pleasant experience. Everything that we bought has worked real well. So far, so good.

I was very pleased with my ADT rep and I had a very positive experience. It was the same with the installation team.

The ADT installer was nice and the installation was good. The app is good. I like that I'm able to do things on my phone.

I had a few issues with ADT. My problem is with the pricing and ADT itself. But for the most part, they are pretty reliable. I can count on them. I love the outdoor cameras. I also love the update on the cameras. It's 1080p High Definition and it's a really good viewing quality.

Both guys that went out there to do the installation were knowledgeable and professional. They were tolerant of the situation that I was to be able to set this up for my employer and the whole experience was pretty streamlined, easy, fast, and effective.

The house I bought already had the ADT home security system so I just used it. The tech changed all my batteries and set everything up for me. I’m supposed to have a sign right outside my house, but he couldn't find it so he didn't do anything about it. Nonetheless, I love that peace of mind when I'm not home that my house will be protected.

I had ADT installed like almost 2 years ago. I wanted to do only 3 year contract and I told them, but somehow I ended up with 5 years that is so weird. First of all, they told me a price that was supposed to include everything. Then they started sending bills stating it is my equipment rental that I was not told to. Now I have to move to a different address and they are telling me like I have to pay 1930 dollars as early termination fee. They say they will refund it once I start my service at the new address.

My issues are not fully solved, nor am I yet sure that they can be, but I am pleased with the prompt email response of the company. They are obviously eager to help and provided a direct email address for me. And, to reiterate what I said in my review, I am still quite satisfied with ADT as an ALARM company, which is the main thing I engage them for! My problems are with their new technology and the weakness of support for a user transitioning from their old system. But they seem to be eager to help.

I have ADT in my home and I wanted ADT in this new place as well. The installation was very smooth. The technician who came was very knowledgeable and he explained everything before leaving. He also gave me some options and showed me how to use the system, because the panel is a new one that is different from what I have in my home.

The first time, I got one ADT security system for the business and now, I just moved from New York to PA and that was when I decided to have it in my home. Everything is working fine, so far. The people who were setting up the system did everything smoothly. The system is pretty good. I like it because it's monitored by an app. That's the easiest way to use in everything. I'm satisfied by using it. ADT could have more promotions to make it easy for the customers to purchase their ADT equipment or if they have another option like to rent the equipment.

The technician that came out was really nice and he explained everything to my daughter and son-in-law. He was very helpful to them. He was really good. My son-in-law does the IT thing, so he understands a lot better than I do. The system has a lot of up-to-date features that he was really impressed with. So they were very satisfied with it.

ADT had installed the system last week and it's not doing very well. I had a security system by Brinks before, and I thought I was moving into a better system. They are duplicating the same issues I had with Brinks and maybe get even worse. Nothing is working. The sensitivity of the camera is very bad. Brinks cameras from the beginning were working. But ADT cameras are not even doing what they're supposed to do. One camera and the door camera weren't working. I expected much from them that's why I changed. It was a very bad move and I'm very disappointed so far. But we'll see what happens on Saturday as ADT has an appointment at that time. I'm waiting for them to see what they will do. I have some hope that it will be straightened.

I like the quality of my ADT system. The installer was great and the only thing that's concerning to me is the difference in what I thought I was getting to what I got as far as the things that I talked about with the guy when I signed up, to things that I received that I didn't receive when installation came in. I tried to contact them about it but nobody's gotten back to me yet and I'm not too happy about that.

My experience has been good, so far. The only thing I have to complain about is during the installation, the installer said that the garage door was not monitored, and he couldn't find it. But I went out there and found it. So now, I have to get on the phone with ADT, which is going to take hours and hours because I'll be put on hold.

I went with ADT several years ago and it worked out decently overall. It was more protective than most of the other security systems out there and it was more efficient too. I have several homes where I have ADT so I decided to go with them again. The rep got me through everything and gave real detail so that I would know what I want and don't want. The installation was good. The crew was in and out in a timely manner. The system works well and I can see what I need to see and not be worried about my property. It was an excellent experience.

We used to have ADT and I didn't like it. But now, it's all digital. Everything is wireless and they have the armed response. A friend recommended it so I went back to ADT. The installer was fantastic. He was neat, clean and very nice. He explained everything very well. I'd like to stop getting alerts on my emails though. I'm getting 50 emails a day. Every time that you turn it on an off, it sends you an email. Still, ADT is the best system I've had.

The installation was quick and easy. The installer was really good. The quality of the system is good.

The salesperson gave me a great deal and told me that the equipment was gonna cost around $1,000. Since my windows already had sensors attached to them, I was told that I could use the same sensors and the same motion detector in there. I was convinced. He showed me what services ADT offered. But when the installers came to the house, they told me that all my window sensors needed to be replaced as well as my motion detector sensor. The total equipment went from $1,000 to almost $1,700.

The last time, I had to call ADT because the alarm went on and they called me. The alarm went off. And after that, they told me to call them back and I stayed a long time on the phone waiting for them. They keep you on hold for the longest and I would love them to change that. But they’re very nice people. The system that ADT has in the house is an older model so when you press Stay and Away, they do the same thing. I don't love the system but it's okay. Having it gives me security. If somebody is moving around, the system makes a sound and then, it beeps. If you hurry up to go put the code, I'll know somebody is in the house.

The installers were very professional. They explained everything and completed their job. With my ADT system, I like that I can unlock the door while I'm sitting in my car.

We had signed a two-year contract with ADT right before we moved out of our last house because we liked the system and we weren't planning on selling the home anytime soon. But we decided to move so we had to reconnect with ADT. I like how their prices stay the same each month and there are no real surprises there. Everyone respects the name ADT as far as home security. They see the sign out front and they wouldn't try to break in. They know the system's gonna work.

The installer answered all the questions that I had. He was very informative, as far as giving me information about the equipment. I've had ADT before and it's reliable. They've always been efficient and effective. So that is why I continue to do business with them. The system is really easy to manage, so I consider it dummy-proof. The app is easy to maneuver through and understand. So that's a really good feature, especially with people who may have a hard time understanding things. I can also set the alarm by phone, which is excellent.

They did good price-wise. My monthly fee is going to be $60, so I can deal with that. They did everything I asked. So far, everything is going fine.

The gentlemen who helped us was new but he helped as much as he could and got us going again with ADT. We had a couple of questions he called into his supervisor and things went well. Using the system is easy and the young lady did an excellent job explaining to us and getting us set up. So, I had no complaints about how it went. I just want to make sure that we can get the cameras we want and we're still trying to find a reliable, inexpensive solution for it. We have cameras from Ackerman that we had issues with and I was wondering if ADT can replace those with ADT cameras if we decide to go with them and put them in the same place. I don’t want to have a whole bunch of holes all through my house by putting cameras in different places and having old cameras that are not working. I had 20 cameras on a single-family home, which I don’t want to have. They'd become an eyesore at that point.

I haven't had any issues with ADT for the past three years, which prompted me to refer my parents to install ADT at their house. I called ADT directly to get the soonest appointment, and I informed the agent that I am an existing ADT member and am referring my parents (which I would assume would have prompted the agent to add the referral award to my account). However, I never received an email about the referral award. I asked the installer at the appointment, and he told me that I would need to speak with ADT about it.

I used to have ADT in the past. I got it again and setting up for the service was good. It was not really difficult. The guy who came knows what he was talking about, and he knows what he was gonna do. In the past, I had a bad experience from them, too, like I had with the other company that had it too. But right now, everything's working fine, so it's great. I’ve been safe because I have a camera. I'm really satisfied because I can check and make sure everything's good when I'm not here. ADT is a good company and they have a great system.

The installation was super easy. It's a good system. It can get the job done.

The people at ADT were super nice. The reps that came to the house were super friendly. The system has nice features. I work in Riverside, and I live in Orange County, and if I'm over here and I forgot to put the alarm, I could just put it on from my phone. Everything's good. We like it.

I had ADT once before and they monitored my house well. I bought another house and decided to keep ADT. I told them what I needed and it was really easy. I liked the features of the system and kept the system the way it was. I like the fact that when the alarm goes off, they call.

We downsized and moved into an apartment and because my husband is not here a lot and I'm alone, I got the system. If we move though, we don’t need a two-year or a three-year contract. And we’d like to go year by year. But the rep said we can always transfer to get out of it if we moved. My husband was upset a little bit because he said that when he signed the contract, it was a three-year deal. But the woman who dealt with us said it was a two-year one. So, it was very confusing.

We purchased a new house, and we wanted to put in a security system for protection. This is a secondary home that we're renting, and we have ADT at our primary residence. We've had good service from them. We went with them and everything went smoothly with the installation. The system that was currently installed in the home was very outdated. So, they put in a new system and new sensors on the doors and windows that were current.

The system works, so I'm happy.

The people that owned our home before had an ADT system in it and when we transferred the service in our my name, things went perfectly. The process took two hours and so far, our experience with the system has been good. The only thing we don't really understand is the difference between armed away and armed home. But that's not really a big deal.

The house was already wired with ADT and it was updated. I could stay with them and it would be cheaper than if I were to go with somebody else. The first time a tech came, he was by himself and he couldn't get on the ladder to reset the cameras. I thought they would have known that since the previous owner of the house was an existing customer. Also, the tech had been in the house before so I thought he would have remembered. I had to reschedule and the tech came back at a different time. That aggravated me a little bit but it wasn't really the tech's fault. That aside, I was well pleased for the most part with him. The other thing I am not happy about is the battery life on the doorbell doesn't last very long. It may be because it's an old doorbell. It’s wireless and it has to be recharged. But that's no big deal.

I bought a house and the person who was in it used ADT so I thought I could continue with the same service. However, I also received a coupon in the mail that said ADT was offering something for 19.99. It was a better price but I didn't get that. They said it does something else. Still, setting up with ADT went well. I wanted something reasonable. We have so many alarm companies out there but I wanted to make sure that I’m getting the best. So, I'm comfortable with the rate ADT gave me.

I changed my modem. This change made my cameras unavailable because they were tied to previous SSID. When I called about camera issue "tech support" began explaining fees to come out. It was me who mentioned the new SSID, not tech support. She didn't try pinging devices or anything, then she told me "no way to remote into my devices and make updates." After manager escalation, I was assured "we have virtual service that can remote in and change network settings, you are scheduled for Friday 3-3:30." I called at 3:55 to inquire about appointment. "We tried calling 3 times and said line was disconnected." Turns out they have my phone number wrong. NOTE: I've been a customer for 21 YEARS!

ADT was professional. The installation was really good. I am a little confused with it, though. The doorbell didn't have power. So the installer wasn't able to finish the installation, but I don't know if he's gonna come back and do that. Other than that, the system is good and I like it. I really like the little keypad. It's really easy to understand.

The ADT rep who helped me with the initial signup was very good and professional. The tech who came for the installation was very good as well and quick. He gave me a full rundown on the system.

The house that I bought had an existing system and signs in the yard. I applied with ADT online then I talked to someone on the phone. I had the system initiated a couple of days later. I mostly used the equipment that was there. It was nice that they were able to come out within just a couple of days. The service was fast and the installer who tested the system and set it up was great. The person I talked to on the phone was good as well as far as getting things going.

The service guy that came out, Armando, was excellent. He went over and beyond. I had some other stuff going on with my doorbell and he said he'd take care of it. He was very knowledgeable of what the system provides as well.