ADT Reviews

Everybody has been extremely helpful and their service and the quality have been good.

I was tired of the service that I had before. They were outdated and kept raising the prices, so I decided to change. The initial package deal for the install of ADT stood out to me. I've had absolutely no issues with them at all. We added a sunroom on the back of the house. They came out, moved and installed new sensors, and I haven't had any problems with it. The guy was on time. They are a little expensive, but they're well worth it. I would like to see them improve their packages a little bit more and not have quite so many add-ons and raising the price at the same time. But their service seems to be very good.

We are happy with ADT. My realtor has been recommending them over the years, and the sales rep w dealt with was very good. Everything was great. The installation was awesome, too. He needs to be an A-rated installer. Overall, we are very satisfied.

The marketing ADT has been doing stating that they will give us $100 is very poor and ineffective.The reps tell me when I call them that I have to mail something and listen to something and in three days, I would receive my $100. That is misleading and if they continue to do that, they will be in big trouble. I sent paperwork and I received an email offering me $200, not $100. They said that I have to wait 8 weeks more. Regardless, my experience with the technology installed in my home has been great. ADT's tech has been great as well.

There was a special that was being run and we’ve had experience in the past with family members having Protect Your Home. It’s been a really good system and service. My mom and dad are in their 80s and they’re getting very elderly. My mom doesn’t hear very well. So both my husband and I were there during the installation and we got it all set up for them. The installer was wonderful. He was very professional and very informative. He made sure everything was working and explained everything to my mom and to us so that we could make sure that we understood, so if they have difficulty understanding how things work, we’ll be able to explain it to them. He was very good.

I was in a rental house and they had a previous tenant that had ADT. The panel was still in the wall and I had a break-in attempt. The first thing I thought was to call ADT. So I called them and I was really impressed with their customer service. I told them that I needed to get a new system installed at his house and they asked why I wanted a new system with them. I told them that I had a break-in attempt and they said they were gonna move me to the head of the line. They had somebody out the next day because I said I didn't feel safe in my home. Everybody's been really helpful and I really, really like their customer service. It was really well done.

We had ADT for 10 years before. We were part of the Woolsey Fire in California so the house was down for a year and a half while we were rebuilding. It was terrible. And then, when the house was rebuilt, we just called ADT because we were satisfied with the service. Victor, the gentleman who came did such a great job, was really informative and great. I'm 67, my husband is 65, and we do a lot of technology and stuff but some things are a little hard for us to do, but Victor was so patient and really kind. He let me videotape everything he said. He was very sweet. We did it in one afternoon, and it was great. We had one little issue with a sensor and he came right back the next day. Everything works perfectly up there.

When we bought our house, we were left with all the ADT information so we figured it would be easier to do with what was already here. We got the new monitor system which looks like an iPad thing. We also got the door protectors and a couple of things in the corners of our walls. The installation was good. The person that came in was very helpful and nice. He did a really good job at talking his way through what he was doing. He was very professional.

ADT's sales reps were very informative and things went very smoothly when I spoke to them. The installer who came was very knowledgeable and quick. He told us exactly what he was gonna do. The installation process took two and a half hours and since then, we've liked the comfort of knowing we have a security system.

I was moving my family into a new home and Protect Your Home was right on time that I needed it. I was downsizing from a 3,000 square foot home to a smaller home. Emma always had ADT at the home that we had previously, so she was comfortable with it. I also wanted to make it a smooth transition for my family. The installation went great. The only part that I didn't like was the three-year contract. It was in my name first, and then they installed it. Then before 72 hours, I was thinking that none of my other utilities were three years. Then with the uncertainty of the climate right now, I couldn't see three years down the line, so I called and wanted to cancel, and they sent somebody out to uninstall.

We called ADT and the guy came out. He kept being pushy such that if we didn't get it now, we couldn't get that offer. We were told that they would use part of our system and he wound up putting everything of theirs in there. The only thing they used was our box in there that they connected their stuff to. Then he put our carbon dioxide thing in the wrong place so, we moved it. I’ve not been happy with them, especially when the lady set up an appointment for them to come out and they did not come out here for them to look at my motion detector. She scheduled it for the next day and they didn't even call me to tell me they wouldn’t come. They were supposed to be here between 8:00 and 12:00 and I sat here and waited on them. I called the lady and told her.

The sales guy was great. He explained everything and let me know how much it might cost me. The installer was excellent too. He went above and beyond to be able to install and be able to put the panel where I wanted it. It was a great experience.

The sales rep from ADT was very good, patient and worked with us to find something that meted our requirements. The same person did the installation and he did a phenomenal job. It was seamless and he was in and out. He also cleaned up after himself. He showed me everything I needed to know and I haven’t had any hiccups with the system yet. The equipment is very easy to navigate and it’s straight to the point. I am very satisfied with my experience with ADT. While there are a lot of competitors in the market offering different services, ADT is the trusted brand. They fulfill all the expectations by going through every step of the way, walking you through the process to make sure that you’re feeling comfortable in your home and that you’re secure in your system. It brings a lot of peace of mind once it’s all set up and ready to go.

I've been doing business with ADT for years. I was satisfied before so that was why I picked them up again when I moved away. However, the original guy that came out to put it in recently, I don't think he knew anything about what he was doing. He was sick when he came. He spent half his time, unfortunately for him in the bathroom. Where we live, they had to come out of an office that was 70 miles away. My wife and I think he was new. Then he tried to sell us all this other stuff. I knew what I wanted and how I wanted it up. That first experience was horrible. We had to have a tech come out and redo for everything except the window and door things that we have. But everything's been great since then. We've never had any problem with ADT before or since. I've talked to them. I've run tests and I've had people out. They've upgraded our stuff at no cost to us and they did a real good job. I'd get them again if I moved away somewhere.

We did not have any security system before in a townhome and this is a new home, so we got the system. The gentleman who came was experienced and he installed the machine. He explained how to handle it and showed us how to start and how to exit, how to put it in stay at home and then how to exit those things and the bathrooms. We are reviewing the book that we have and we are learning how to change the password because these were not shown. So, it’s not very common to change the password after some time.

My grandfather had ADT in the past and then I felt unsafe at my house so I called them. Their rep was very informative and he answered all my questions. It was fast and easy and the installation was great. I have the app and I like the Pinpad.

ADT's reps answered all my questions and put me in a package that I could afford. They offered me a cashback if I took their service since I bank with Bank of America. However, their installer kept trying to upsell which I didn't like since I already decided on what I wanted. We're in a COVID pandemic, he had neither PPE nor a mask. Other than that, he was courteous and professional. So far, the cost of the system has been excellent. I had a system before and that cost me $10 more a month than what ADT's system costs.

The feeling of security and the fact that it's cellular stood out to me about ADT. And if we were to lose power, even if someone tried to cut our cables or cut off the power to the house, it would still functional and it would still be secure. There have been a couple of times where I've had to call them and they were very good at figuring out what the diagnosis was and giving us a resolution or solution to it. Recently, they updated their system and a gentleman called us and offered to send us a bill type of deal as to what it would cost to get a more updated system. He had put something together and he was going to email me but I haven't received the email so I've been waiting to hear back from ADT. Other than that, we've had good success with this set-up.

One of the person that works for ADT went knocking on the doors in our neighborhood and he went to the house but he had a rude attitude. It was a decision that we had to make between my husband and I so we told him that we would give him a call back. I asked him for his phone number and he told me that the next number I was gonna be dialing was 911. But everything that he was telling us was good. It was just the fact that the way he was rude. We decided to get the alarm system in the house but we didn’t get it through the first guy because of his attitude. I got a flyer on the mail and then I called and I had a guy come in and installed it.

A friend of mine is somehow associated with ADT. I know that they’re well established and reputable. The rep was very energetic and very in tuned to what I was asking. He was good at offering details on the specials. I like the system's mobile phone capabilities.

ADT's customer service was great. They reached out to me with a discounted offer when I had closed on my new home so they were the ones I went with. But I was a little bit disappointed with the sales team because they had promised me a rate over the phone but they failed to mention that I wasn’t actually gonna be able to qualify for that rate if I got the package that I wanted. It was just the detail that they left out, which is obviously a sales tactic. It was quite frustrating to have them come and install everything and then tell me that my monthly payment was actually gonna be double than what they had actually said it was gonna be.

I got something in the mail about an offer for the equipment and a special rate so I went through with them. When I talked with the reps, I had a lot of questions for them and they were nice, friendly and patient. I went through with ADT because they were one of only a couple that I had gotten in the mail, and I had heard positive things about them from other people as well.

I started researching ADT and they have been there the longest. It’s a well-known company. So, that was why I decided to go with them. The guy on customer service was awesome. He was really cool. He was very informative and knowledgeable. It was a good experience overall. I have three cameras at home right now, and I called in because the one that is for outside works 5 times out of 10 that I select it, and it never shows a picture. So, I called ADT immediately and they said they were gonna give me a call back to send someone down here, and I still never got a call back. Everything else besides that has been good. I’m very satisfied with the products that I have.

We just purchased a home and I was receiving like little brochures that talked about a special offer of $27 a month and all the free equipment. So I called them. A guy named LaMarcus came out and set up everything. It went well. He was very knowledgeable. He was patient and timely. He did everything in about three hours. He had a sense of humor too. He was great. Everything was explained extremely well. He gave me instructions down to a tee. He walked me through it. He took me to every room. He showed me where he put equipment in every room. He made sure the username and password was correct so that I can have access online. He showed us the different features on the app. He showed us how to use the equipment. He was a people's person. He was very helpful and he provided a discount. It was all around a wonderful experience. I was given excellent customer service. I was satisfied with my case.

Everything with the sales rep and the installation team was good. Also, everything about my systems is great.

I was no longer satisfied with the other company, Tri-Tek, that protected me against break-ins. I called ADT and they sent somebody out to check my place. The rep was very informed about what he was selling. However, I found out that he was actually a subcontractor and ADT did not make that known. That should not happen. ADT should not be able to send subcontractors to represent their company. All the while, I was thinking I was dealing with ADT with the way they have their business set up. I called the Better Business Bureau because that is fraudulent representation. So far, the system works well though and I use it every day.

My wife did her research to see if it has good performance and she found ADT good. Their customer service was okay. The guy told us about the contract, and we talked to him and got it hooked up. Later on I knew that it was a three years contact, but it was okay. The installation was good, too. They, however, told me initially that that is free equipment. And then it looked like it was supposed to be $1,000 worth, and then it was 800. So, I don’t know what was free, but the whole thing was 4,000. So, while I feel it was good, it was also misleading to say that it was free.

I knew that ADT was a reputable company. I like the features and I can control the whole system on my cell phone. But the pricing was more than what I thought it was gonna be. Then they were able to get somebody out there slightly later than what they said, but they did. The tech that installed everything was very knowledgeable and professional. Now, one of the motion sensors is not functioning properly. I couldn't get it to turn back on. I finally called them and they helped me walk through a temporary solution until they come out here to do some more work on it.

Companies, especially today when we have choices on where to spend our money, should tell us the truth and I didn't get the truth on the call with ADT. The two experiences – with the salesperson and with the installer – were polar opposites and it was super frustrating. I felt like I should have gone with my cable provider or somebody else. But I went with ADT because of the brand name and the reviews. I'm a single mom so it's just me and my son and I thought I might as well go with the best. I had googled the best security system and there was some article that evaluated the top three picks in the country. I read the whole article and ADT was number one.

I always see ADT on Facebook. Also, my in-laws have the same thing and they said it’s pretty good. The rep let us know everything about ADT. And then, the installation went quick and pretty good. It went three to four hours or less. I have the remote and the detection.

We just started using ADT again. The brand name and a startup deal they had made us decide to use them again. I called and got an appointment. A real nice guy came out and explained everything. We went through the process, then we did the install while he was here. Although we ended up spending quite a bit more, it's a better system than we've ever had. There is glass breakage versus just protecting the window from being opened and closed. There are glass sensors, the fire, and the carbon monoxide.

Everything went fine during the installation of my ADT system. The tech who came was very professional and I would not hesitate to have him in my home again. We're very happy with the system so far.

My grandma wanted ADT and she wanted to put it in to protect her house. We wanted to get the camera and maybe in the future, we'll go for it but not right now. So we got the ADT one on the wall for when you open the door. Our experience with the sales rep and with the installer went really good. They explained everything to us right and step-by-step, and they did everything right, like they were supposed to do. The installer also kept showing us everything and was really nice.

The installers were nice and friendly. They tried to upsell me stuff that I didn't want and before I even signed the paperwork, they already installed the keypad onto my wall, so I felt a little pressured. Now, if I say no, I'm going have a hole in my wall and I didn't like that tactic. Also, I've always had ADT in the past and every once in a while, I'll have a window sensor or door sensor go bad, but that's common. I had that issue at my other houses too. However, I have a motion sensor in my basement and sometimes I could walk around there all the time with my alarm on, when it's away, and the motion sensor doesn't activate.

Sales was very misleading. They promised a list of things. One of the most important things I wanted was the door lock with the keyless entry and it turned out that I had to upgrade to this and that. It was ridiculous. But the installation itself was fine. Everything works great. The installer did a really nice job. I called them back because I was willing to pay for the extra equipment. But I wanted it spread out over the three payments that they initially tried to get me to do. The rep told me it was gonna be this whole other thing. So it was a no go.

ADT is well-known and after I talked with the first gal, I was told that she wasn't completely right about a lot of stuff and I didn't think she was. I even disagreed with her. She asked if I had landline here and I told her that I did but it was dead and not hooked up. She said that the system would work with it anyway but I told her that it was not possible. She was getting it confused with a wireless system but she was really sweet. Plus, she answered my questions. I told her that I didn't want a whole lot and I don't require a whole lot. I mainly wanted an alarm to sound when I'm gone. I also think that the signs will do their job more than anything around this area. I like my neighbors and they seem very nice. But I got the system to be sensible. And I don't want somebody who happen to be drunk to come into the wrong house because I’m going to get them.

A lot of my co-workers had ADT and they never had an issue with them and the house where I lived three years prior to my new one, the landlord had them. It was easy to deal with ADT. I did everything online and then we set up an appointment. Then a guy came in and installed everything within an hour. ADT provides different packages, whether you get one with a camera or not and in case of emergency, they normally contact you. My alarm already went on and they called me right away, they left me a voicemail, and somebody called back. I wasn’t able to answer because I was at work, but they contacted the police just in case, which was fine. That’s what I'm paying for. In case of emergency, you probably cannot be reached out right away. But they were kind enough to leave a voicemail and give an update or a quick review of what happened and what time it happened.

I’ve been in the real estate business and I have noticed the ADT signs everywhere for years. Also, I got mailings when I bought the house, so there were some offers. The thing that I didn’t like, however, is in order to get the low rate, you have to have a groundline. I ended up paying a lot more than double. So, it was kind of a little bait-and-switch thing. Nevertheless, the contractor who came out was great. He showed me what I needed to cover my place so that I didn’t have to pay extra. He was very quick and effective on installing it. Overall, the system is working and it is easy to arm and disarm from my phone. I have got supplemental cameras that I bought, too.

I have been with an outfit and I had some trouble with the alarm system. They only had one station that was monitoring, so when I signed up with ADT, I was really pleased with the additional monitoring systems. My interaction with their sales rep was very good and I was very happy with my experience with them. They answered my questions and were prompt in getting someone here. The young man that came and installed our security system also did a nice job. He was very courteous and he did it promptly. The other night, we had a terrible storm and the power was knocked out for eight hours. So far, the system still arms itself but it has a little trouble signal that shows up. I gotta figure out how to get that off there but I hadn't had a chance to work on it.

I've been with ADT for five or six years now and so far, it has been a quality system. One time we had a problem with their keypad and it was serviced right away. The reps are really easy to get in touch with. Their tech was very fast and professional when he came out. He had the parts in his van even though he didn't know what the problem was. He replaced the keypad and was in and out in 20 minutes. I feel secure with my ADT system.

I found ADT online. There were some different companies represented who supply services when you're moving from one address to another and one of them was ADT. They contacted me at some point and I agreed to find out the details. Initially, I kinda put them off because I told the rep that I was just listening because I agreed to at that point. I didn't make any commitment until after the rep said everything. He was very upfront and didn't waste any words. I was impressed with that. The installation went well. They estimated it would be like two to three hours. But we had a power outage when they were almost done so they had to come back the next week.

A friend of the family was saying that ADT hasn’t given them any problems at all and when I talked to the sales rep over the phone, it was awesome. They gave me no trouble at all. It was nice and smooth. There was also no problem during the installation and I love the features of the system. If people don’t have ADT, they should try it.

The installer that came out was really friendly and informative. We like our system.

I called a couple of different companies before I chose ADT but I was disappointed afterwards. The guy that I talked to told me what I'd be expecting. I told him about a couple of other companies I had talked to where I would have to come out and pay for all the merchandise like the things that go on the windows. He said I wouldn't have to do that with ADT and that usually, it would be $39 a month for what I would need. But when the two guys came out, it was totally different. They went through a whole big spiel trying to sell me all this stuff. By the time they kept having to take stuff off, it was gonna be $4,000 then they took it down to this much and then down to this much. Finally, they took it down to $300-something.

ADT has always been really easy to get a hold of. I got something repaired once. They came out and did that really quickly. But I had to pay for something that was pretty expensive, a battery to be replaced, and I wasn't really anticipating that I have to do that regularly. So that was a little bit of a surprise, but the people that have come out have always been great.

ADT's reps don’t give you an accurate description over the phone. I filled out the whole thing online for more information, and a lady called me and said, “Okay, well you’re gonna need your windows.” I asked, “So that’ll put them on all my windows?” She said, “Oh, yeah. You know, you’re gonna have $850 worth of stuff.” She didn’t accurately describe, “Hey, you have to pay $100 per window.” I didn’t know that until the people came out. I thought having all my windows protected was included in the package and it wasn’t.

My family used ADT growing up. When I reached out for service, they came out the next day. The installer was great. He answered every question I had. Then even if he didn’t know the answer, he found out within minutes. I love the system that I have. I also use the app all the time ‘cause I just walk out the door half the time.

The installer was really awesome, but I was surprised at the cost because I ended up having to pay $1,300 when I wasn't planning on it. They were over here, so I had to do it. When I talked to the people on the phone, I thought I could afford the system. It might be a little bit more, but not $1,300 more. They also told me that I was going to be getting $1,100 in credit and I wanted that to be well within the cost. When the guy came out here to install, he showed me stuff and there were two different things. I needed it, so I had to pay it in payments, which was $330 for four months. I appreciate that part of it and the installation was good, but that was like a bait-and-switch situation. Other than that, the sales that came out here was good and so was the girl I talked to.

We had to reschedule the installation of our ADT system three times. Still, ADT was fine about that and rescheduling was pretty easy. Everything got installed thereafter. The two guys who came for the installation arrived after work and they stayed 'til almost 10:00 o'clock that night. They came back in a day or two to finish things up. I was a little frustrated by the timeframe but the job got done.

I called Frontier to get service and they asked me about security service. The ADT rep was good and informative. He was thorough enough in his explanations. The installation was good too. John was my installer and he was fantastic. He went around the whole house and showed any sort of potential issues, security-wise. It was to protect the home. He was very thorough and he gave us really good tips for securing our home. He was very focused on delivering great customer experience. He was great and very informative. I’ve been happy with the service.

Tracy was our sales rep and he was very nice. I enjoyed talking to him. I like him. But the installation experience was not so good because when they sent the literature out, they said that it’s $99 to install. But when I started selecting the things that I wanted, I ended up paying almost $1,000 and I wasn't prepared for that. But I was hyped about the fact that I was getting the service that I went ahead and paid it, but I was really upset. The guy that came out to install the system said that they could not tell us on the phone and that's not fair. We should know there's gonna be additional money and that the equipment is not included in the package of $99. When I got Digital Life, which I had when I switched to ADT, I didn't pay anything but there was a $99 installation fee.

My experience with ADT has been fine and dandy. The most important thing I got was the technician when he came out. He was very talkative.He called the company one time and he go it squared away about when I get enough money, I’m getting myself a door camera. So, it was very good. I'm totally satisfied. Anywhere around the world, I can pop it on and pop it off.

The ADT sales representative over the phone was polite, respectful and explained everything great. We had two guys doing the install. One of them was super knowledgeable, made sure every need I had was met, answered every questions and gave me the best protection for my buck. I cannot be happier with them. The other gentleman stayed at the van. He was pretty awesome as well.

ADT is the oldest security company. I know everybody is competitive but I liked the longevity of ADT. Their sales rep was good and he was very knowledgeable. The installation went very smoothly and it was very simple. It was a one, two, three. The installer also completely explained the system. The system is working right now. I haven't really done anything with it outside of what I had it installed for. It’s just so I can visualize my property and the monitoring. The pricing is a little bit high but you gotta pay for what you get. It should be a little bit more flexible though. It should be more tailored to the customer. Other than that, it is what it is service-wise. All the cameras work well and has excellent picture.

The guy who came and installed the system missed one thing. The guy I had talked to over the phone said he would give me the camera. He said if I wanted more, I had to pay for them but that he would give me one on my deal. But the installer didn't put it up. He didn't even leave the camera. But other than that, the installation was okay. I went with ADT because they're a good company.

The ADT rep I dealt with was professional and very helpful, and explained everything to me. He was very well-versed in everything, and he kinda explained everything to me so that I understood, and gave me his opinion based on wanting to be safe. I am a single mom with two small children but also still being a little frugal so money can be tight at times. I feel like he helped me find a balance between keeping us safe but also keeping in mind my budget. So, I liked the service that I received. I did my research and they were the first people to reach back out to me and offer me installation and the chance to try them out. That was important to me. The installation went well. The guy had a mask on the whole time.

We installed Protect Your Home in Greenville and they were terrible. Their guy installed terribly and cameras never worked. We would call them and we could never get anyone to come back after the initial. And when we were moving, the people moving in wanted to just start making the payments and stay on the program and not have anything changed. We called Protect Your Home and they told me that I couldn't transfer it to the people that are moving in. They said they gotta come, take it out, and move it to our new place. All of their reps were terrible.

I first called to set up an appointment with ADT and the lady was super nice and efficient. Then, the technician showed up when he said he would and I like him a lot but he should’ve worn a mask. I was kind of surprised that he didn’t walk in with a mask on. It would go a long way if all the technicians were required and if they’re not required to wear them, they should be required. But the tech was very knowledgeable, very polite, and really patient. The price they offer when you get the promotional material is an introductory price, like a very barebones type system, and it’s a little shocking when it goes up. They could be a little clearer about it. And I’m sure it was in teeny-tiny writing at the bottom. Also, I wonder why it’s so much more to have wireless, which is what I ended up getting. The equipment is very similar.

We thought ADT was a better deal from what the one that we had. We told the rep that we wanted the computer. We got Wi-Fi. We asked if it could be connected to our house and they told us yes, but he told us we had to pay another $200, but that wasn’t the agreement. We got Wi-Fi so we would have it on there, like if somebody rang the doorbell we could see who they are. And we made it distinctly that, “If we got the Wi-Fi, would you come and hook it up?” And he told us, “Yeah.” But nobody ever told us about $200 more.

Their customer service was pretty good. But there was one thing about the billing that confused me. The installer said that as of July 1st, ADT was no longer going to be doing the adjusted or prorated billing. But when I talked to someone on the phone where they were asking me about the installation, the rep said that the billing was gonna be prorated. But when we got our statement, it was prorated.

I’ve been more than pleased with ADT. I never had any problems with them. Their systems work great. Any time I need somebody to come out, they send them right out. Recently, I moved three months ago, so I had to get my system moved down here, and we just upgraded. The guy that came out and did it was very professional. He walked me through every step that he was going to do. He hooked it up, put cameras up for me, showed me how they all run and showed me how to run the system.

I feel safe now with ADT. We’re really glad that we've finally decided to get the system. Their rep explained what service is available and everything and the installation went good too. He went ahead and gave me three different options ‘cause we had upstairs and downstairs and stuff. He was there for three hours ‘cause he also installed a couple of cameras outside but everything was the same when he left. I have the app on my phone so it’s very easy to use.

I have USAA and they always offer a discount with ADT because I'm a former military. I served for 21 years. So that’s what made me choose ADT. The experience with their sales rep was fine, answered the few questions that I had at that time. But it was really the sales guy that came out, Terrence, that sold us totally on the product and what we needed for our home. He sat down and broke everything down to us where we understood it instead of using technical terms. We used acronyms in the military and he didn’t do that. He was here for a few hours explaining to me and my wife everything that goes on, not only with their system but with ADT as well. The doorbell was broken, but they came out the next day and fixed that.

When I was looking in the computer, Googling security cameras and things like that, I wanted someone who would do the installation. Since I recognized the ADT name (we hear it around), I set up an appointment with them. I have another property I don't live at, and I wasn't all that interested in having the house down there, but I wanted to put some cameras in. I had to get an internet connection down there and when I called Xfinity, they told me they couldn't install it the next day or two. They switched me over to ADT, so I made an appointment with them and they canceled the other one I had. When they showed up, the kid went and put the sensors in. I also built this big garage that I needed to include, and he put one sensor in there.

I spoke with Jason from ADT and he was thorough. He had good knowledge of their products and services. He explained how everything worked and what we needed to do. He showed us how to program things as well as put our codes in. He also told us to put the app on our phone. So far, their system has been easy to navigate and their app is user friendly. It enables us to check our cameras.

Someone told me about ADT and I decided to give them a call and hear what they had to say. I spoke to a young lady and a gentleman. They did sales, especially the young lady. They were very professional but the installation just went okay. One of the sales pitches was that their representatives or whoever comes in to install would be wearing PPE as far as mask and gloves, and it did not happen. The two ended up coming out and I had to tell them that they can’t come in my house without a mask. That would have turned me off altogether, but I didn’t allow it to.

The sales representative was fine. There were just a lot of discrepancies on the information that I received though on pricing and how many cameras I was gonna have. Then the installation guys came twice. The first time seemed fine although there was some paperwork missing. The only thing is that I noticed a difference when the second person came. I felt he had more experience and he gave us more information. Also, I only received the contract for the second floor so I've been calling ADT for the last several weeks to get the contract for the first floor. So far, the system is good.

During the installation, the guy was at my house for five hours. So, it took a lot more time than it should have. My alarm went off one time which was my own fault because I was at home. It was in armed stay and I forgot to turn it off. I opened the back door and it went off. I didn’t get any call and there was no dispatch. I’ve had ADT for a month and I wish I could cancel it. But unfortunately, I can’t.

The sales rep from ADT explained everything to me. I wanted to get some extra but they would cost me over $500 and I didn't have the money. Maybe one day we'll change our plan. My experience with ADT went really good except for one thing. The rep didn't give me my sign in the yard. But he was very polite and nice. He explained everything to me and now, I'd advise anyone to go with ADT. Initially, I heard that ADT was the best company as far as protecting the home and that's what I wanted. I had had two of their competitors and I didn't like any one of them. I couldn't get their equipment to work right. So I just called and cancel. The ADT system is a lot easier to navigate. The others had buttons and I didn't like that. This just goes with my phone.

Talking with the ADT sales rep over the phone was informative and the installation was smooth. It was very informative too. The rep showed me how to use the services from my phone. He went through practice scenarios such as opening the door, how the thing goes off and how to turn off the alarm. The only thing that I don’t like is when the alarm is tripped, it takes 30 seconds to notify me on my phone. I would like to know immediately when it is tripped and that doesn’t happen. I've called ADT and they said that it’s just how it works.

I had an old system hooked up before which went off even in the daytime and the least little thing would set it off. Also, they kept raising what they wanted and changing the price, and I just got really fed up with it so I just had their service disconnected. On the other hand, I heard good things about ADT. Their rep was very nice which was what made me go with them. And then, the installer, who was a young man, was very nice and he explained things very well. He was very patient with me so I would know everything. He was here almost seven hours. Usually, I don’t let people in my house or talk to them, but he was very nice. I like the system. It’s very simple and has been convenient. The installer moved the box where I have easier access to it, and I got a health alert, which is nice. I’m 77 years old and I’ve had a quadruple bypass so it really was nice to have that feeling of security. I’m happy with my system.

I just bought a home and it had an ADT system in it. I got an offer in the mail to get like $1,000 worth of free equipment, so I decided to go back with what was in the home. ADT's customer service reps were great. They helped out with everything I needed to know and the service tech was great when he came out. I got the newest system they got out. It seems to be great.

When I bought the home, it had ADT on it and it was 18 years ago. I also have a friend who's an ADT salesman at Atlanta, Georgia. When I talked to the rep over the phone, everything was great. I was very pleased with everything except for the fact that I've had some flood damage within the house and ADT came in a little after and before the mitigation team came in. Now, I can't set my alarm. I dealt with the technician on the phone so we could troubleshoot it but I had to be at my house for that to happen. Still, they were very professional and efficient.

I like the technicians. The only issue that I had with a technician in Virginia was that I paid a lot of money for specific sensors that I needed to get but the technician did not install the right ones. I ended up finding out years later that I had the wrong sensors. ADT reimbursed me some of the amount by giving me a free camera, which helped out a little bit. And usually, we have technicians that are awesome.

I used Vivint in the past and we had a couple of issues with them. I got an email from ADT and I responded. Within a couple of seconds, I had somebody call me and answer a few questions. Then, ADT sent somebody out. However, I was misled. I understood that when their technician would come out to install stuff, they were gonna give a $100 gift card. That wasn't the case as I had to send out for it. Plus, I was supposed to have a paper that they were supposed to email to me but then they never did. I had to call but then I was told that there was a website. I went to that website and there was an email address that the site said I should email. I clicked on that, sent them an email and I got a reply saying that was a non-monitored email box and I needed to go somewhere else. That was a disaster.

We had the ADT system put in a house that we bought. It’s our daughter’s home and everything has been working great. The young man that installed it was very informative. He said he was fairly new, but he did a great job and we were very pleased.

The installation of our ADT system was pretty good. It includes the security alarm and it already included the camera monitoring and we have about two cameras on the outside and two inside of the house. It's pretty easy to use. I was losing connectivity with a couple of the cameras but lately, everything has been working pretty good. One thing I've kind of been thinking about lately is checking to see what kind of monitors and cameras ADT has that we can install for the front of the outside of our house. I was looking at what it would take for something like that.

The guy we dealt with was good. He was really professional. I had multiple concerns since it is a rental property and, previously, that it was my house. So, he explained to me how everything is wireless and I can take the equipment with me wherever I, as a military, would decide to move forward. So, it was amazing. We added the cameras and the Ring. The technology has improved so much. And I love the fact that I can control everything with the app. That is a huge plus, and I am glad that ADT has it.

We had AT&T Digital Life for a couple of years but they stopped offering some of the packages that we already had so, we were on a terminated package and we wanted to downsize our price and get with ADT because of their track record with my father-in-law who had ADT for over 20 years. Also, they had a more competitive price. Setting it up with them was seamless. I gave them a call that I wanted to switch and that I wanted to know the packages that they had. They sent out the technician and the set up fee was $99 then 27 something a month. He came in and it took him about two hours to change and remove the old set-up and install his own.

ADT didn’t secure all of my windows. The rep said he didn't see any windows that I’d be concerned about but I’m concerned about my windows on the bottom flooring. I'm kinda disappointed in their service but I’m in already in a contract. Not only that, they were supposed to come back and have me sign the contract so I can get my $100 rebate. They sent me a $100 rebate, but I have no front copy of the contract that they were supposed to have me signed to get my rebate. I really don’t want the service anymore. I kinda wanna go somewhere else. It’s my first home and I have kids. I’m a single mom, and I wanted somebody that I thought would be a good company and reliable for my children. But ADT's service sucks. I paid a lot of money for that and they didn’t secure my home properly. When I called them, they just ** me around so I just got tired of calling.

I was connected to Protect Your Home through Porch but I was telling ADT that I wasn't interested. I wasn't even closing on my house for another three weeks. Then they ran my credit without even asking so I almost got in trouble with my loan officer. You're not supposed to touch credit when you're in the middle of closing on a house. So that wasn't cool. Also, the advertisement that they had out was that it was gonna be the new digital system with seven sensors for free then a free key fob and a free camera for your doorbell. But all the system that they put in was the really old white one.

I have ADT stuck on every window and I have a door thing and a motion detector. It's good. I feel more comfortable than if I went somewhere else. But a while back, I had to get my system swapped out for some reason. The motherboard died or something. I had to buy a new one and I was out 200 bucks. And they couldn't tell me why it happens. Also, it wasn't the same type as what I had. On my previous one, I was able to arm and disarm on my phone and I can't do that now. I have a little box here that's hooked up to my internet that says I'm supposed to. I'm not really crazy about this new system. But I didn't really have a choice. Other than that, I've never had any problems with it. I've had it for several years and when I had problems, they were resolved quickly.

The ADT guy I had, he’s been with the company for a decade and he knew what everything was. I couldn't have asked for a better crew. The installation went well too and the features and functions seem all right. However, I couldn’t figure out how to delete multiple clips at once. So, one at a time is really tedious when there are thousands of them. I just got a notification last week saying that my capacity was full. I went through and deleted as much as I could in about a 10-minute setting. I haven't touched it since ‘cause it’s so tedious, but I don’t know what I’m really gonna do. I don’t even know if it’s actually recording right now.

I called around to try and get some different things, and the person I spoke to at ADT seemed to have a better deal. So we decided to go and take a look at it. The interaction was also pretty good too. It was better than expected. With some of the companies I talked to, it seemed like their guy didn't know anything. So at least the ADT had a pretty good understanding of what I was getting and how it would connect.

I had regular smoke alarms with ADT before my house burned down because of an electrical fire up in my attic. I had to call a couple of times to cancel my service and those times, I got transferred from one person to another. Somebody would ask me what I needed and then tell me that they will put me to person so-and-so. I had to call back the next day and go through the same series of calls again before they finally got it taken care of.

The rep of ADT was very efficient, very thorough, professional and clean. He made sure we understood things before he left. It was a very positive experience with him.

The ADT technician that showed up came very late in the evening and I don't think he left our house until about midnight. Somehow, the verbal code that we gave him was not the verbal code on record. I called ADT a couple of days ago and they're mailing me my verbal code because it was not what my wife and I had told him. The pricing was slightly off as well. When I originally called the regional office, I was told that the installation and a lot of the equipment would be free and that the monthly payment would be a certain amount. When the technician showed up, we realized that it was gonna cost money for the installation and the equipment and that the monthly fee was slightly higher because we didn't have a phone line. The overall experience was poor.

I was purchasing this house that I’m at right now and somebody called me. We set up a date on my move-in date and the sales rep did good. But I need to see him again because my phone did not give me my email back and I need to set the control center back up too. Still, the functions of the system are good as well as the experience with ADT.

I looked ADT up on the phone because I knew I needed to protect my home and they were rated number one. I also looked at the reviews and I called them. The first appointment was a no-call-no-show and when I called back, the lady left me on hold for 18 minutes. So, I hung up. I called back and she was trying to reschedule me and reach out to Jason, the no-call-no show guy. I didn't know what she came up with so, I had to call back in.

I just moved into a new home. The ADT sales guy that I dealt with was great and the installer was good too. I am happy with what I got.

ADT's sales rep was cool and he did the best that he could do. I talked to him over the phone and he was working from home. The installer was pretty nice, too. His name was Bo and the installation took one day. I liked him and I gave him a tip. But right now, the internet where I'am is so messed up and sometimes, I can’t even look at the things online. If I’m looking at my phone, I can’t even see what’s going on with the security system. But it’s working and I don’t have any interruptions when it comes to me locking doors at night. So, it’s cool. I may also have to call ADT because I need another camera.

We chose the company for the reputation, the size of the company, and the support behind it. I wouldn't be worried about somebody being here today and then going home tomorrow, and so far, everything has been good. The two guys who were out here were great. Install was good. Service was good. The after-product has also been good so far. I'm happy with what I got and what I paid for. I got a larger screen control center, the doorbell cameras and the outside cameras. I enjoy being able to look at the camera on my phone, use the cameras and utilize arm and disarm remotely.

My Realtor has a connection with an ADT sales representative. Her name was Ashley. I was in communication with her. Then I was calling AT&T. I was in the middle of moving into my house and I was needing them to switch over my internet from my apartment to my house. They mentioned there’s some connection promotion through AT&T to get ADT Security. So, I inquired about that. I don’t recall the conversation for ADT through AT&T to send anyone out. But one day, someone showed up at my door, and I happened to be home because that was the same day that AT&T came. I thought it was someone that Ashley had sent, and I was like, ”Oh. Well, this works.” I was gonna call back and have them install anyway.

I had the most horrific experience ever. It was absolutely ridiculous. The crew that installed everything was wonderful but they put all sorts of equipment all over my home and had me sign a sheet and show them my credit card. I'm a senior and it was like, "What the hell?" They took $5,000 off my credit card. They didn't tell me that it was gonna be this high a price. My bill this month was $132. I called them and said I didn't want it. I tried the first three days to cancel but I got nowhere with this other company that ADT worked with. I thought I was working with ADT but they passed the buck to this other company. That company said that since I canceled on the fourth day, they were gonna have to charge me $1,600 to cancel. It was crazy. It was less than a week.

ADT is a company that I've known for a while. My parents have it. I trust them because they have been a leader in the alarm system field and they have proven their experience. My sales rep was fine we talked over the phone. But matching me up with the perfect package that met my needs was hard because I didn't have the house yet.

Working with ADT's sales rep through Front Porch was great. The installer who came was very knowledgeable and quick. He walked us through everything. So far, we're really happy with our ADT system and the professional service we got.

The neighbors have ADT. We asked around and we liked that later on we could add cameras anytime we want and it would all be the same brand. Purchasing with them was easy and fast, and the rep, Dylan, did a really good job. He explained everything and showed us. I recommend ADT whenever people ask.

I got a flyer in the mail, so I called from them and the sales rep that a dealt with was a darling. I wanted exactly what the special was. But he had to go over all the stuff. It was annoying. I wanna be able to say no once and then be gone with it. So I finally told him that I was not doing anything different than what the card said and that if he wanted me to buy something else, he could go. I don't like to be pushed into things like that. When the installer came, he was wonderful. I have two grandkids so I like the fact that the system is gonna alert me if they go outside the door.

ADT's rep wasn't provided information that I called in on the phone. What the phone rep committed to wasn't what the rep was given. The phone rep I spoke with said that I would get cameras. During the installation, the rep went through his sales presentation when I was expecting an installation. It took us almost two hours to go over the details of what had been committed to me. So, it was a three-hour deal. I finally had to talk to his manager and tell them that if they were trying to upsell me, I already knew what I wanted and if they couldn't do it, they should pack up their stuff and leave. I ended up with an alarm system but with no cameras. I am paying what the person on the phone told me I would be spending, which is $27. Still, the sales rep who came made a presentation for me to pay $60 per month for video.

I've been with ADT for nearly three years and I've always had problems. The monitoring system always goes down in communication so inadvertently, the alarm goes off. The beeping usually goes off at 3:00 a.m., 4:00 a.m. and 5:00 a.m. My husband and I are both in the medical field, and unfortunately, it couldn't be when we were at work or at 8:00 at night. It had to always be the wee hours of the morning. The rep said that there was some kind of malfunction and I'm actually in the process of getting an appointment to have the whole system changed out.

I had Comcast and I got away from them totally. I went for the next options and checked around, and ADT had about as good a deal as anybody. The sales rep was very knowledgeable and it was the same guy who did the installation. He came out, told me what he could do and worked with me on the packages that were available. The system was the same as what I had. It’s simple and easy to use. The experience with ADT was very good and straightforward.

We moved into a new development, and we had a contract in principle with Xfinity. Due to COVID and other circumstances, they dropped the ball on numerous occasions, which opened the door to us exploring other opportunities and other options. We happened to receive, four different mailers from ADT with the move-in specials being a new community and based on that and we had a very pushy, local salesperson for a different company that we did not appreciate. So we just explored the opportunity with ADT and enjoyed the customer service experience over the phone.

I see so much of ADT on the commercial and they seem to be the biggest and the best. It’s very effective. Everything was good with the sales reps. They made it easy and simple when I purchased. They weren’t pushy and they listened to me. The installer did a great job and he was a hoot.

My dad has ADT and I liked them. It's good to have their security system. When I purchased it, their sales reps broke everything down. If I didn't understand something, they broke it down for me to where I could understand it and how everything went. The prices that I got was also pretty good and I’m a satisfied customer. But at first, they had my address all wrong in the system. It was a good thing that I called and talked to one of the customer service representatives, and she got my address right. Then for the installation, the tech came right away to the correct address with no problem and he installed all the stuff in a timely fashion.

I need the alarm system as soon as possible but now I'm talking to other people and I'm thinking the plan I got from ADT is expensive. Other people have more cameras and gadgets than me and less monthly payment. My neighbor got maybe eight cameras and he didn't pay for one, not even for installation. They were totally free. I might need a few more cameras and also, I haven't gotten the $100 gift card yet from ADT. The installation guy was also a little rude but it was all right. I talked to one of the managers earlier on the phone. The installation guy was charging some extra money for cameras and I didn't know why. He was not telling me clearly. His manager was saying it's free and when I asked him to talk to his manager, he completely declined.

I had ADT years and years ago. And then when I got married my husband had switched to someone else, and we stayed with them for a while. And I told them I was ready to go back ADT because we were changing addresses too. Everything went well with the switch. The rep answered the questions that my husband had, and that was good. It was a smooth installation.

ADT's competitors went up on me four years ago, $10 a month, so I had to talk to them about it and they said a whole bunch of baloney, including it was a better system. I go by the amount of the bill per month and I try to keep what we can afford to keep. We went with ADT. We've had it before and I've always had a good experience with them. I'm happy with it. The rep was nice and he tried to work things out where I could accept them. It didn't take too long to install the system either. It all seemed to work out satisfactory. We're supposed to get a $100 credit card and if we get that, everything will be fine.

My mother had ADT when I was a kid so I went with them too. Their sales rep was really good and professional. Everything went well with the installation.

Some people like the Ring app, but I don't like to be on my phone all the time. A lot of other people like to always be on their phone too, so the Ring app might be better for them. If you don't want to be dependent on your phone all the time, ADT is better off. It works for me. With the Ring app, you see the feed on your phone and I don't know if they call the cops for you, but if I'm gone, I'm gone. I like ADT because I don't have to do anything. They’ll take care of things.

The house came with ADT installed already so it was easier to continue. I set up an appointment with them and the rep was knowledgeable. The installer knew what he had to do and he was able to explain the process. He had his equipment ready although he ran out of the key fobs so, we had to reschedule. The system is quite easy to navigate since I’m gonna keep the keypad function to code. I would be able to connect and set up from the phone and I have the regular device detection. The app is a little old compared to the current style but it does its function so, it’s okay.

ADT's installer was nice and very helpful but then their reps are awful. They're rude and they've had me in tears by the end of every phone call. Plus, they accused me of lying when I tried to cancel their service. It bogged my internet down really badly and I can't use anything else in my house with their system. They said they didn’t receive the notarized letter that I faxed them and the fax machine didn’t print a timestamp on it. Now, they can't take it because there is no timestamp to confirm that I faxed it to them. I have cameras proving that I was at the company that I used to fax it. Plus, I have two managers that were willing to sign off on it. ADT's reps still couldn't process my cancellation.

We already have an old ADT system in our home when we bought it and they referred us to ADT. The sales rep I dealt with was good, and the installation went great too. My favorite thing about it is the chime. If you have kids and they try to open doors, it lets you know.

I went through a thorough and complete process when I went with ADT. The installation of my system went okay. I got a panel, a motion sensor and equipment for my front door, bottom kitchen window and garage door from them. However, when I walk by my front door, I can see on the panel where I key my code that it says "one TIR fault" and I don't know what that means.

The sales rep that I spoke to was pretty courteous, concise, and friendly. They didn’t try to oversell me on anything. They were pretty honest about ADT’s policies and set-ups. Then the installer that came out was polite. He knew what he was talking about. He explained the pricing and packages. He didn’t try to hide anything. He also gave honest feedback when I had questions on specific packages and equipment, and what was really necessary and what wasn’t. So, that was appreciated. He also demonstrated the system. He went through how to arm and disarm from that home console or that main screen. He made sure that I downloaded the app, knew exactly how to access everything, including saving footage, in my instance, captures, how to delete captures, and how to set up alert contacts.

ADT is a well-established, well-known brand. Setting everything up with them was pretty good. My wife did most of it. It seemed like she was pretty satisfied with it. The guys who explained the system were pretty thorough.

I like the access and the notifications I get. One of the sensors in the window was having a issue, but I was able to fix it myself.

My sister recommended ADT and I spoke to a couple of reps. They helped me with everything I needed. The installation took a little longer than I expected but it's all good. The first time, the installer was here for about seven hours. When he came back, he was here for probably about an hour, which wasn't bad. I got window alarms, the door alarms, a couple cameras and the switches where I could turn on lights throughout the house through the app as well as some type of alarm on the front porch. I feel comfortable with the system and I enjoy being able to watch my house from work on my phone.

I've been with ADT for three years now. What stood out to me was their low price that I was able to get. I have eight motion sensors around the house and the technician that came was very professional and friendly. He lived in the neighborhood and I was new, so he was able to give me a rundown of how the neighborhood is, which was very encouraging. The neighborhood that we moved to was very nice and I didn't think that the security system would've been necessary, but I was getting it to have peace of mind. Somebody who would look to cut corners wouldn't need to get one, but we wanted to do it. However, I would like to add that before I bought my Ring doorbell and my Ring spotlight, I wanted to contact ADT in regards to their security cameras.

ADT's was pre-installed in the house that I purchased. In the first year or so, things were fine. One time, the battery ran low. The battery beeping noise was so terrible for my dog then that I had to figure out how to get it to stop. I ended up having one of ADT's techs come out and look at my system. However, I specifically asked ADT to send someone out to look at my system and that I would have preferred not to install anything new. Instead of utilizing the existing system though, they ended up giving me an additional wireless service. Now, I have two different spots in my house for ADT's system. There is one that is inactive from when the home was built and the other which the tech guy installed. The wireless things he put in are not hardwired and I can remove that myself. I've done that in several spots as I've needed to in order t o make modifications.

The Protect Your Home tech was really cool. I liked him a lot. He was very thorough and very informative. The only thing that I’m uneducated about is the key fob. If I use it, it doesn’t show up on my app and when I leave, I don't know if it’s actually engaged or not. The installer showed me how but I just don’t remember. Other than that, everything’s great.

I like the response that ADT has as far as calling authorities. However, my experience with their sales rep over the phone could have been better. They should make sure that the customer is getting everything that they want and speaking to what it is that they do want instead of talking-in-circles 'cause that's what it seemed to me.

My experience with ADT began in California back in the '30s. They were a different company then and then they sold out and eventually ended up as ADT. Then, I retired and went out here in the boondocks of Oklahoma. There's no neighbor a mile away and I felt like we needed some protection. I went with ADT because they're a large company. It gives me a little peace of mind knowing I have a burglar alarm. So far as security is concerned, I've got no complaints. The county seat is 17 or 18 miles away from me and there are not that many deputies patrolling the counties. ADT is very prompt about calling them. The other day, I came back to the house and I had grocery stuff. Instead of going straight to turn off the alarm, I didn't and the next thing I know, I was getting a phone call from ADT telling me that the deputy was on the way.

The second guy that came back two and a half weeks later and corrected everything was wonderful as well. I’m pretty happy with ADT, overall.

I’ve known about ADT for a long time and most of the people in my area have ADT. Their rep was very nice, helpful and he answered all of my questions. It took him a few hours to install everything but it was a lot of sensors. He also showed us how to use all of it and he gave us a few days to test it before turning it on. The system is good and it definitely works. Overall, it was a smooth experience and everything went well. I would definitely recommend it.

They were very friendly and they answered all my questions. The installer was pretty quick. He did what he needed to do and he finished up. It went pretty well. I've got that plug-in that I can turn my lights on and off with my phone. I also have the key fob where I can lock up my house and set my alarm on anywhere I'm at. It’s all really convenient.

Initially, we started with Guardian, then I changed. ADT has been there for a long time, so I went with them and the installation was smooth. So far, it’s been reliable and they’re good. There are lot of people competing and there’s a price war out there. These guys are keeping up for the prices and you get the same benefit. If you’re trying to cut corners, price will be a major factor to determine that. Xfinity is there offering low prices and there is Ring services as well. They’re offering monitoring and recording at a very low cost and everything is there. They charge $10 a month. Why should I pay $40? You get the same service. The linked monitor service is going to call you, call the cops. If they detect unusual activities, they’re going to call you. There are so many things they do. It is linked with your doorbell. There are quite a few features with Ring, so we get all the features in Ring.

Our ADT is doing all right. I saw it in a ad and then they sent me stuff with coupons. I decided to go with that. I got all the protection on my doors and windows, and it is a good system. But, I got upset because it was one thing written on their ad, and then when they got out here, it was a whole different ballgame. They say I could get it for 27.99 a month. It did not say anything about I had to pay this extra money. I paid $100 something one time, then I paid the guy when he was here. I put it on my credit card. Then I had to pay another $100 something. But I had already signed and I’m going to keep it until the time runs out, and then I’m going get rid of it because the thing he told me was going to be 50 something and it is 55. I don’t like liars. I signed it for 36 months. So, I have to keep it for three years.

ADT works. Once in a while, one of the doors will not latch properly, so it'll swing open in the wind and the police will show up -- sometimes I don't even talk to the dispatcher because they don't get ahold of me, so they send the police. They are very quick to respond. The quality of the system is fine. When we moved to this system, the other system had been 10 years old in the other house. So this has all kinds of wi-fi enabled things, more battery backup and more remotes that came with it. In this house, we never had any issue with customer service when we reach out. But, in the other house, I was not happy -- we had problems with the system and they could not get somebody to come in and address the system before we left on vacation.

ADT is terrible and when I say I will tell everybody not to get ADT, I mean that in my heart. I told them two years ago, “Hey, the service is a piece of **, and it doesn’t work. Can you guys come fix it?” They tried to help me fix it over the phone. But I’m not gonna fix that **. I told them to come rewire it. I was the one who went down on my crawl space to run the ** wires. What did I pay them for? Nothing.

Everything with ADT so far is okay. The sales rep has been very cooperative and very nice. And everything was installed in one day. But I noticed sometimes if I slam the cabinet door too hard the signal will go off and say garage door opening. My kitchen is not that far from where he put the electronic thing on the wall. So I figured that’s what’s picking it up. But overall the system is making me feel a little bit more secure.

The ADT sales rep was very convincing and persistent and the install was fast, but it wasn’t high quality. The connectors on the doors were falling off because the installer used adhesive instead. They said if the door surface looks cool, they just use the adhesive. But I don’t think that’s a good look. Just to be safe, screw those sensors down so they won’t move. They had to come back out and reset those. He screwed them down and I haven’t had any trouble since. Also, the response for readjusting was quick.

Every place uses ADT and in our job, we use it too. The people who work for the company were really good. I like that I can control it through my phone.

ADT is like the first of the first of the first of the first. As a result, I had heard of it and for years, I had been saying I would get a system and try whichever. I went to my phone company but I wasn’t satisfied. I toyed around all of these years and then I said I'll get ADT. I would go to the best of the best and be through with that. It’s like a man. You date around and then you finally find the right one.

ADT was the most popular one that my mom was familiar with and so we went with them. We got the service due to my dad having a car wreck. He ended up having a bleed on his brain and while he was in the hospital, he had some other issues that caused some brain damage. So he hallucinates, gets very confused and wanders off. We've had ADT for close to three years and other than the batteries, we haven’t had any bad experiences. Even that has nothing to do with ADT. When the battery gets low, I just end up having to come over and change out batteries. I’ve had friends who had different services and they've complained about the companies taking too long to come out and if they fixed something, they didn't fix it right. They've had to have somebody else come back out. ADT is reliable and we haven't had any issues since the technician put all the equipment in. It's just good quality work.

I heard about ADT a long time ago and I liked that it’s lifetime and you feel safe. It was a good interaction with the sales rep but it took more than one day to install everything because I had a late appointment. It was between 4:00 and 6:00. The person who installed it was getting overbooked with their other people and it took up time for them. Still, the system works well.

ADT is well-known and people know what they are. Dale, the guy we dealt with, was great and the system was good. One time, I forgot to turn it off before I opened the door and I had the cops here within five minutes. ADT called as well as the cops, and the cops knocked on the door. I thought, "Wow." I had immediate response.

When I talked to the ADT sales rep on the phone, they said they were gonna throw in this and that but I didn't feel like they painted a good picture on what to expect on the cost of everything. When time came for the installation, it was gonna be this astronomical number that's way outside the realm of what I could ever do. That was a little disappointing. I was weighing ADT against SimpliSafe and a couple of other competitors and the cost is like night and day. And I know ADT to be the highest in the industry, but it was a significant premium to end up going with ADT. I wish the guys who made the initial call with me gave me a better deal or prepared me.

As far as the service is concerned, I’m very happy with it. I like their cameras too. However, they went into a higher technology system and I appreciated the old one better. I don’t care much about the wall panel. It had a personal effect to it and I really used to like that. I could see on my phone if I went in, and I could see my house, but now I can’t see anything. I called ADT and told them I did not like this wall panel that they have now, but there wasn’t very much or nothing they would do about it. Also, I don’t like it because I can’t record. I don’t even get any alert that someone’s at my front door.

I had ADT for my other house and I recently moved. Since I'm a construction project manager, we couldn't make our appointments or call. So, the installer was supposed to be here at 11:00 but he didn't get here until 2:00. When he got here, my daughter was by herself. She called me and said, "Dad, I'm concerned. There's three men in my house now." So, the guy was here. He called somebody else, and then they called another guy. I've done this before. You don't need three men to do this install. I had to leave my job early.

I used ADT in the past. I had another home that I had installed ADT equipment in and I was happy with their service. I shopped around and I priced it with a couple of different competitors and I felt more comfortable going with ADT. The sales rep scheduled the appointment to have somebody come out and they came out and presented me with all the information. She told me a lot of stuff that wasn't actually accurate in the sense that she told me that I would get all this equipment for free. She made it sound like it was gonna cost me nothing, which I knew wasn't the case.

It was a good experience with the sales rep of ADT. On the phone, when I talked to the representative, I discussed about the 27.99 plan and I asked about the hidden charge. They said there are no more hidden charges and that’s the only thing which I needed to pay. But I was shocked to hear from the person who came to install. The discussions with him were not that great. It was a pushy kind of discussion. When I said 27.99 is what I was expecting, but then, 53.99 is what it was costing. Then, I almost told no to installation. But then it was not his fault. In the end, I took it, even though the prices were higher than what I was planning for. I was expecting more from ADT because it's like the leaders in the security space, compared to what Ring or SimpliSafe, or Nest are currently offering. But, it's not a great experience and since I was bound by the contract, I’m going to stick to it now.

I went with ADT because of some of the reviews I have found out about them and the different things they offered. I've had them for three years and I haven’t had any trouble. What I don't like, however, is that we live in a bad service area so we cannot get cameras or anything through them. So, it is strictly for the security system. Other than that, they are quick to respond. We always had our alarm go off when we were not at home a few times and we got calls right away.

ADT is the best and we like them but we didn’t know that Protect Your Home was not ADT and that they were a contract. But we wanted ADT so we went with them. The reps from Protect Your Home had knowledge but we were baited-and-switched. We called to get a quote and the guy said that they couldn’t give one until they come out. They came over and they were very pushy. They said that I would pay twice as much if they leave right then. The guy put our alarm up in a spot without even asking us exactly where we wanted it and he was in our house for seven hours. It was a little bit intense and he oversold us. I’ve already made calls on this, so they’ve rectified it since then. They took some money off. I like the product even though the experience that we had was not the best. It was frustrating but it’s all fine now.

I had a very good experience with ADT's rep over the phone. I went with them and the installation was a very smooth transaction. Their tech was very clean and efficient. He walked us through everything and asked if we had any questions. Then, he answered all the questions we had. The system has been working great so far.

The majority of the people in my neighborhood had ADT and when I saw advertisements on television, I liked what I saw and heard, which was my I chose them. I felt good about the purchasing process. The workmen were very knowledgeable of their craft and I haven’t had any trouble with the merchandise, whereas with Vivint, the last company I had, they had glitches in their operating materials. I like the chimes that ring on the inside of your house but I couldn’t get that type of connection with ADT. I settled for the ring on the phone, however, if you don’t have your phone on your person, it doesn’t ring loud enough for you to hear it, whereas if you have the chimes within the house, no matter where you're at, you would hear it. ADT needs to have that as an option. Most of us homeowners would pay extra just for the convenience.

I had a good experience with the sales rep of ADT. He was informative. The installer was very knowledgeable too. He was able to answer my questions and it was a good experience as well. He wasn’t able to do everything that he could have done because he was being rushed by his manager. He was trying to explain stuff to me, and then we kept being interrupted because the manager kept calling him. But he was doing everything he was supposed to be doing. I’m also very pleased with the overall product.

I spoke with an ADT rep over the phone and he was very helpful. He explained to me what would happen when their guy shows up to install their system. The installer was good. I got key fobs and an app from ADT.

ADT could get to us quickly about installation so it was their timely service more than anything which made us choose them. The reps were straight to the point so it was good for us. We talked with the gentleman a lot and he didn’t feel stressed about all our questions. Everything went well and they went in and out quickly. They didn’t mention though that ADT would bill a month ahead of time. If they were more forthcoming with that, then it probably would have been better but it was no big deal.

I’m satisfied with ADT. It has been good. We would definitely tell people to use it. I had no problems with them.

ADT is a well-known company. I just wanted the most extensive and most trusted. I appreciated that the rep helped me. We didn’t have internet set up at the time, so we couldn't do our doorbell thingy. I called yesterday and told them that I’m ready to install the doorbell camera. The company said that they were backstocked and that I should call next week. The installation went pretty well and smoothly. It was pretty quick. The guy was great. We accidentally set off our alarm a couple of times, but hopefully have gotten to them so that was nice. The 45-second delay was good.

A friend introduced me to ADT. Buying their system was very quick. I ordered it in the morning and the techs installed the system in the afternoon. It works and so far, being with ADT has been a good experience.

I did some research online and I decided to go with ADT because their monthly fee was cheaper. When I talked with their sales rep, he made sure that I got the day that I wanted to get my service started and was helpful. But he ended up transferring me to somebody to make sure I had my military discounts. The installation went fine, too. There were products that the installer asked me if I wanted and I got most of them, but I declined a couple of them. The installation took about an hour and a half and he discussed everything that he was gonna install. So far, I like the system. I also like that they have the camera system where I can have an app on my phone as well as on my tablet and I could access it.

We've had some friends who had ADT and they had pretty good service, which was why we went with them. They were not as expensive as some and more expensive than others. Once we set the appointment up with them, the rep was here on time. He was very helpful to us, friendly and explained everything to us. He went the extra mile to make sure we understood the system. He did a good job selling the product but he was a little pushy on a few things. I had to stop him on it and tell him that we were after certain items. He set out and went over everything with us before he installed the system. He installed the system quickly and once he installed it, he showed us how things work. We've had a couple of questions and called the 1-800 number. They were helpful in getting us through it so everything has been going fine right now.

ADT was part of a package that I received from buying my home. It was a porch package. I like the security. The sales experience was really smooth. It was a pretty easy process. As far as the installation, everything was really fast. The installer did a really good job. I appreciate all the help he did. Go ahead and choose ADT. It's a really good package. They have good programs.

I’ve had a service request in that I placed on Monday and they are coming out between 11:00 and 1:00 tomorrow because the system is not functioning in a way I would want and/or expect. We have beeping and it is not conducive to sleep or calm. The system says there’s an error and you got something in the dining room, but there’s no equipment in there. I paid for the equipment and I own it. I know I’m not getting my money back. But that doesn’t mean we have to monitor it. So if we can’t shut it up, then I’ll just quit being monitored.

I had Night & Day for three years but I could never get anyone. If I called them to ask a question on how to do or fix something, I just got a recording and nobody ever called back. So I decided to go with another company. The gentleman that ADT sent out to set up my program was very good. He explained everything to me and when he had to come back out because I had a trouble sign, he fixed everything for me. But I’m having another problem now so I still have a trouble sign on my monitor. I’m just wondering why they haven’t called me about it. I’m gonna have to call them, I guess. Despite that, I can set the alarm with no problem so everything is going pretty well.

I liked John, the sales rep that came to the house. He was really helpful. However, he needs to be educated a bit more as far as what their equipment is compatible with and non-compatible with, and answering different questions my husband threw at him. He couldn’t come up with the answers. He just needs to be schooled a bit so he could answer questions better. But his customer service skills were amazing. He was very nice and very accommodating for getting us on board. I love the system. It's affordable and reassuring. It helps me sleep at night knowing that I’m safe.

ADT has a great and reputable history and it’s one of the better-known brands. Their price was right around the same as everywhere else so we might as well go with the best security. They were very understanding, gentle and not pushy. They gave me the facts and were very to the point but they let me make my own decision. I never felt pressured into buying anything.

Based on the reputation and dependability of ADT, I went with them. The installation took about six hours altogether. The Ring video bell is working but the chimes are still not working. Since ADT carries the devices for the outdoor cameras, they should have their technicians train on fixing those types of things instead of having somebody else to do it. For example, in my situation, they installed a video doorbell and they should have the proper knowledge to troubleshoot whatever line that went with that if something was not working.

I live alone and my son did not like my living alone, so he made sure I got a house near him. And just to be on the safe side, I have told him, “What about an alarm system for the house?” He said it was a great idea and I got ADT. Whenever I’ve had an issue ADT generally sends somebody out right away. The system is working great, especially when the alarm goes off, which I have set off myself a couple of times. The whole house makes all kinds of racket and on the outside of my house and my garage there’s another sensor that goes off. The whole neighborhood can hear it.

ADT's rep was helpful and patient. He explained the system well. And then, the installation was smooth. I normally arm the system from my phone. I don't arm it from the pad because it makes a little noise. I don't know what it would do when I hit the button. But it’s simple enough.

The rep from ADT was very knowledgeable about the product as well as the guy who came here for the installation. The installer was very friendly and he went over all the features of the package. There’s a lot out there and you just have to be able to know what you need for your home. They will discuss all options with you. The only thing I would suggest is that it be mandatory for ADT installers to come in and already have their masks. I kinda stood at the door and I was like, "I guess you can come in." He did say if I told him to go back out and put things on he would.

The sales representative was very helpful. I was with Brinks before and I didn't have to pay for the camera system. But with ADT, I have to pay the camera system for $907. I told them that we didn't have a contract and I never seen or signed a contract. They just came in and installed the cameras. But now, they're trying to get me to pay for them. So it would help me if they could come down on their cameras a little bit. The same representative that came to explain to us was the one that installed everything. So far, I haven't had any problems.

I have been thinking of protecting my home. When I called to set up utilities and my internet with BGE, they kept passing me on and eventually I ended up with ADT. I was thinking of going with them anyway because my dad used them in his house and really liked it. Everyone at ADT was really kind and respectful. They have a very good vibe and were very easy to communicate with. The person who I initially talked with was really great. She put me on the phone with one of her supervisors who got me another discount or waived some sort of fee because I’m a new grad student. They helped me set up the appointment.

I've always had ADT for my home security and business security. So when I moved to Yelm, I just popped online and called the phone number and it was Protect Your Home and they worked pretty seamlessly together with ADT. The system is great and the cost is very minimal. The initial price tag to get everything installed was hard to swallow. But for what you get, it's great. The installation was super easy and everyone has been super nice when my alarm goes off. I like the easy peephole. But the app is what I love the most about the system. It's user-friendly and if there is a false alarm, I can pop in there, see if there’s any motion without having to call or them calling me.

I feel that ADT has more experience than others. They've had more time with the service, which I like. When I called the first time and told ADT about what I needed in the house, they gave me some credit. They told me they wanna give me some motion sensors in the house and some keys to disconnect the alarm from outside. When the person came to install, he didn't want to do that. He put the sensors in the windows and the doors. He then said that he'd make it ready for $2,000. I was then told that they would install what we need, which was what I got. The installation was fast. We missed some door covers and the motion sensor, but it was an easy fix. I’m really happy right now.

The installation was a long process. The installer had to call someone in to help him. I had something else installed and they had to figure out that portion of it. I have a plug outlet where the system is plugged into. It looks like it needs to be grounded because it has a screw hanging out that is not even attached to the outlet. I was wondering if it was supposed to be grounded, and if so, why was it not?

The sales representative answered all of our questions and provided us with the necessary information to get us started. The installation went very well. We really liked the guy a lot. However, two days after we put in our new system, we got a letter from ADT saying that we'd be able to get the same service that we have now except for less money for a year. What we got was a gift card for $100 dollars. In order to get that, I have to send in information and pay the $4.95 "shipping and handling" to the MPELL. Then the gift card itself was only a $95.05 or $94.05. There's an installation fee of $99. So then that made it so that it wasn't really a free install. It would have been a free install and less money if I'd have waited two days. That was kind of a bummer.

The installer was extra nice and he really went through the system. He showed how to do the system for my wife because I was at work at the time. My wife was very happy. He was real kind and very accommodating. He was also able to answer some of the questions we had about future, like adding on to the system. So he had a very wide knowledge base about the product. We were very pleased.

I'm really happy with ADT. They're very good and they had a good price.

The rep showed up, showed me all the equipment, told me what all it did and what it was. He showed me the packages that were available for what was already paid for and then also additional things as well if I wanted to get those. We picked out what was gonna be best for me and my girlfriend. The installer was relatively pretty quick. He came and did the sale and install, all at the same time. I like the electronic locks and being able to use the app so that I can activate the system without having to be at my house and check if my front door is locked after I leave.

The rep that I dealt with over the phone was really good. The home rep was good too, but there was something that was discrepant from the initial point of sale. From my understanding, I was supposed to only pay a $100 fee for install and I would get the money back in a Visa gift card. But I haven’t gotten the gift card and I also ended up paying $300 to the technician and I wasn’t quite sure why. What was the additional $300 for if I was already paying for the install?

One day, I got a postcard in the mail from ADT offering the service for 29.99 with free camera and it kinda hooked me. 29.99 sounded affordable so, I talked to my husband and he said to call them. So, I did and they came out. They upgraded everything because I had old equipment in here. So they put the new cameras and I got all the bells and whistles. It was a few years ago and we got into a financial depletion somewhat and I had to cut down on the budget, and ADT was one of the ones that I had to cut. So, they reduced it because of my financial hardship, but then it got to where I couldn't even afford the reduction. But it was very nice of ADT to do that. We got back on our feet a little bit and my husband got some work but then, I just never bothered hooking back up for some reason. I should've gone back but I just let it go.

ADT is a well-known name, plus we had them previously and had good service. Sales and customer service reps were excellent. They were very professional, very courteous, and friendly. Installation took a couple of hours. The tech was very thorough. He even brought a chart and some things that we weren't aware of the first time around that they didn't go over with us. It really made a difference.

The sales agent was very nice. However, I was a little bit confused. The people told me that they were gonna charge me $106 for them coming here, but that was gonna be applied to the first payment. I thought these people that were gonna come were from ADT. Plus, I wanted cameras. When I called and asked them about the cameras, they said that I have to pay $300 for each camera then my payment would go up. I told them that I would have to think about it. The company that came in was Impel. Then, they said that they would almost give me $2,000. I'm gonna get a discount. But bottom line, I had to pay $500 something for the cameras. They changed the equipment, like in the front, and they gave me three extra cameras plus included the installation so that was fine.

Everything went great with the sales reps. I spoke to 2 women and they were thorough in asking about what I needed. When I told them I was looking to secure two homes, one of them got the other woman on the phone. They were able to really help me with getting a good price because it warranted some consideration. There were two installers and Mark, the guy at my home up in Cohasset, was fantastic. The other guy’s name was Levi. They were so polite and respectful of the whole COVID situation. They were thorough and asked the right questions. They were neat which was the most important thing. I didn’t feel like I had to go clean up after. Both of those installers are a great tribute to ADT. I was so impressed with both of them.

When I had a home before, I had Brinks which was bought by ADT. Now that I just bought a house and I feel more secure if I have a security system. When I first started calling I didn’t like it because it was high pressure to give your social security number and I kept explaining to them that I hadn’t gone through a closing yet. They tell you that you need to leave everything alone until after you close. They didn’t seem to understand that. I was just trying to get an appointment after my closing so that I could have them to come in very quickly and install the system. They wouldn’t give me an appointment without doing my social security.

The app and system of ADT are good. It was a pleasant experience when I had it set up.

The sales rep of ADT was pretty nice. She was doing her job trying to sell me the product. She did a decent job. The installer did okay, but, he left a mess. After he was done, he had borrowed some things and just left the garbage all over the place. One thing I was promised that I haven’t received was a gift card afterward. They told me three to five days after installation, that that one would come in the mail and I haven’t seen it. But I’ve worked with different systems and ADT is really user-friendly. It’s simple to use and it’s easy to navigate whether it’s the app or the actual display box. The cost is fair as well. I can’t really complain. I was with Xfinity and I was getting a quarter of the product and almost paying the same.

I had a flyer come in the mail and I called ADT. Everything went fine. Customer services responded okay and they said something about getting a gift card. But the package deal that I thought was free wasn't free because I ended up paying almost $1,000-something for the setup. Also, I still can't understand why they put the account in my brother's name but it's all good. The installer was fine and he did a good job. My package includes a doorbell. I already have the motion detectors.

The old provider was in my husband's name and we divorced a month ago. I was looking for my own system and I had nothing against the old provider but the rates were better with ADT and so, I went ahead went with them. I called customer service on Monday concerning the alarm system. When you open the door, it should automatically say garage door open but when I do, it's a two to five second lag time. The rep told me there's a two-second lag time and that was fine but I would prefer it to be real-time. When someone is opening my door, I wanna know it that moment. I don't want two seconds later to tell me someone's at my door. Worst case scenario, it could be a thief. He's two seconds ahead of me already, so I don't like that.

I had Vivint and was not satisfied with their service. The equipment never really worked and we had issues with it. It was the same troubleshooting over the phone anytime I would call. I had the doorbell that has a camera and some clips broke on it. So, we called and told them and they started telling me that the equipment was not under warranty and that I would have to cover the price plus the tech fee, which was gonna be about 50 bucks. The equipment was gonna be another $250 and if I’ve got to pay that much, I might as well see how much it was gonna cost to pay out the contract and go with somebody that I am satisfied with, which was what I did. ADT was number one with my search so I went with them.

ADT has six operation centers and I compared it with Brinks. Brinks only has one center and if their center goes down, then I’m out of luck. They are a little cheaper, but I’d rather have better protection. I was looking for which was more reliable, and to me, ADT was more reliable. They were easy to work with and to talk to. They explained everything clearly to me. The installer installed the system pretty cleanly. The installation took about 30 minutes. The rest of the time was mostly him going over everything with me step-by-step and how things work and showing me how to operate everything.