ADT Reviews

I love ADT. Customer service is great and I can understand them. A couple of times we had problems with the sensors coming off or there was something with the batteries and techs immediately came in and fixed them with no problems. There was only one problem I had and this was just this last year. A service person came and I was the one that dealt with him. He treated me like a stupid woman and talked down to me. At that time, all I needed was some batteries changed. He treated me like, “Well, can't you do that yourself?” I was furious. I called ADT and told them about that. I gave them the service guy's name and told them not to ever send him to my home again because I won't let him in the door. Customer service said they would put a note in my file.

Last time, when my service went off several times, we weren't home. We couldn't figure out what was going on. It kept going off. It was saying problems in a certain area. We couldn't figure out why the system kept going off when nobody was home, but there was no movement. The thing went off twice. The police came out twice. I was on the military base 45 minutes away. They checked to see if there was any breach of the house. There was no breach of the house. So ADT reset the alarm. Before I got back home, it went off again for the same thing. I said, okay, then they turned it off again. By the time I got back home, my neighbors said it went off again. I went into the house and I turned it off. I still didn't know what was setting it off.

I've had ADT since about 2003 and I've had a good experience. They helped out as far as during the pandemic. Also, lowering rates and helping me to get a more updated system too.

ADT has been wonderful and I was satisfied. I have it on my phone and I can punch it out on the keypad itself. It works for me. We left one day and we couldn’t remember if we’d set the alarm or not. It was a good thing that we had it on our phone and we were able to set our alarm from the airport. I haven't had that much contact with their customer service, but anytime I have, they always managed to correct that issue or help me out in any way they can. My husband called them one time. Techs came and changed our battery. ADT gives us a big peace of mind.

ADT are extortionists and thieves. Please don't ever enter into any contract with this company. They will lie, steal, cheat and ultimately provide a horrible service with a horrible product and refuse to stand behind any of it!

The way my house is, people can drive around to the back and not be seen by my neighbors. I decided that I was gonna have a security system put in. All I've ever heard about was ADT and they had a good name and good reputation so I went with them. It's been nine years. The performance of the system has been excellent. Every time I had to call in, they had the nicest people. I would not have anybody else but ADT.

ADT works. With the remote sensors connected to the windows, they're a little bit sensitive when the batteries go out. That's something we have to deal with. But, we've had a good experience with it. We've had some repairs done and those people have been good. The initial technicians, not so much. But it's been so many years ago. But, everybody's been reasonable. The equipment in our house is outdated. But it's all good and it serves our needs. We live in a rural area, so, it allows us to know when people are coming and going. The fact that we forget to set the alarm, we also can do that on our phones.

Pleasantly surprised to get such a quick response from ADT because of this Consumer Affairs review. I got a next day technician to come out and check my system. Joe was very knowledgeable about my system as he checked it out before he arrived. He took the time to explain my sensors, help me with my settings and added a better security feature to help with the sensor problem on my back window. For me, I feel like I now have that added security with this system .

I liked the salesman from ADT. Everything went fine with the installation. I'm just having a little issue with the alarm going off a couple of times a window, and they told me that it was no big deal. If it happens continuously, then they'll come out and check it out but it hasn't happened. It just happened a couple of times. It went about a week and a half. There was a problem and it set off the alarm and they sent the police out one day. The other day, they sent them out but I didn't authorize that because I was in Hawaii at the time and was nowhere near my phone. Other than that, the service has been going all right.

ADT had the best offer. You get more for your money with ADT. The representative I spoke with was awesome that was why I went with them. The installation technician was a very nice and respectable guy. My doorbell kept going off and I couldn't figure out what was going on. He had a job close to me, and he came back by and fixed the problem. He said, “Ms. **, if you have any more problem with it, if it don't stay charged, just call me back. I'll come back by.” The only thing is I called ADT but nobody ever called me back. I called and left a message. The camera has been out now ever since we had the bad weather about three weeks ago.

The service with ADT needs to be improved on severely. I still don't have audio on my cameras that I spent $2,400 on. Back when I had problems, I called them and this guy came out. He said it was working properly. I told him it wasn't. He left. That's how they handle customer service. He also wanted to charge me until he went back to my salesperson who told him I'm on the maintenance program, but no one came back. So, to this day, I still don't have my cameras working properly. The cameras themselves are working, but I don't have any audio. I'm not happy with that at all.

I like ADT a lot as long as people aren't unplugging the system. I have a couple of questions about the little iPad thing but other than that, the system is simple and convenient to use. It's good for my homecare client and he feels safe with it which is the most important thing. When it was installed, the first guy who came was really nice and helpful. He was pretty quick, too. We had a little complication with one of the security things when you go through the door where it would go off with the sliding doors because we have dogs and we're opening that door a lot. But a second guy came and replaced it, so it's been working fine.

Everything went smoothly with ADT. The alarm is a little sensitive, but it's fine. I called them to come back out because they put one of the fire detectors in the wrong spot. But I didn't have them come because they wanted to charge me. I was very upset with that and the rep I talked to wasn't helpful at all. I don't feel like I should be charged for them to move it. So, I'm waiting for my contract and then I'll cancel my service.

When my system was installed and I had to call the tech to ask him a question about something, he was weird with me. I upgraded my internet to try to support the system just in case because I wasn’t sure if it was going to be good enough to support it. They kicked back to the old system, the old Wi-Fi connectivity, which wasn't on there, so him and the internet guy went back and forth with it. Then I tried to call him to tell him that the system was not working and he said that he told the internet guy what to do. So, that upset me.

There are other ways that are better and cheaper than ADT. They also need to get people who speak in English because I can't understand their reps sometimes. But it's a good company and they got a good product. When I open the door, it lets me know that somebody comes in the door. But I’m getting ready to change from them in the next 30 days. I found a better product where I can put cameras on my fence and certain areas. With ADT, you got to put the cameras to certain spots to monitor because they're not wireless. But you always get dead spots with cameras and these cameras from the other company, you can position them to those dead spots.

ADT technician installed the "security" units. A monitoring unit with motion detector, water, fire, and break-ins. The installed units failed in less than 1 year of service. A technician came to my home to repair the units in January 2022 and when he left my home he declared the system good to go and that I had to pay him a service charge despite the units being in place for less than one year. I paid the technician his fee. I left home and armed the system via my cell phone.

I have had numerous problems with ADT (overbilling; false alarms; useless conversations with the CHAT function; visits from technicians who carry no repair equipment; appointments with technicians who do not show up because "they were accidently not scheduled for you today"). I just spent an entire afternoon waiting for a technician and when I called to check in was told that I wasn't on the schedule because they accidently didn't book a technician for me. They never called to say that, so I just wasted my day. I had another appointment last week and the technician showed up at the last possible minute, so another appointment wasted. There seems to be no real customer service where you can talk to someone who can actually help you.

Great! I loved how patient and kind they were. I recently had got someone to come out and it was a wonderful experience! He took his time and explained to me even more detailed about the service and how things work. Definitely would recommend to anyone although customer service wasn’t my cup of tea but overall Loved it and very satisfied!

They auto renewed my contract saying they received my permission when I have ZERO recollection of ever doing this. They could not produce proof, telling me I had to submit a subpoena with my attorney otherwise I must pay the ~$1,200. for an entire new contract. When requesting proof, they canceled my account without my permission saying I had to pay it in full. Will never do business with them again.

Signing up with ADT was not too good. I had to get these people out here several times to finish the job, and it took a couple of weeks too. So, I'm not too happy about that.

I was trying to reach ADT because I have to register my alarm with the police department, and I need some information from them. When I called, the person that I spoke to was unable to help me. When I purchased through them, the lady that helped me was very professional and she had a good understanding of the product. Overall, I had a wonderful experience. They were very professional and helpful. I tell all my friends about my wonderful experience with the technician. He stayed and he made sure that I understood how to work everything. He was awesome.

ADT is a decent company. The installer did a good work. I'm very happy with it. Also, I like the quick service and the app.

ADT was in the house that I've been in for 20 years. We just activated it. Overall, it works well. They're trying to do a lot of integrations with Google products. So, I'll be happier when they do more of the integration there. I'm looking forward to better, fuller integration with the products as they move along. Other than that, I like knowing that I have cameras and things watching over the house when I can't be there.

We're quite pleased with ADT. At a time when we really could have used it, our Ring doorbell had gone dead. It was not available when I was assaulted on my front porch. So that was kind of a wakeup call. We were still fairly new to the whole thing and weren’t quite paying enough attention to it. Now, we are much more diligent about that. There are still a number of things that we need to become more familiar with. Otherwise, it seems like everything works well.

I liked ADT's price. I did everything on the internet, ADT called me and I set up an appointment. I just got a small package. They had a monitor, door sensors and two cameras.

ADT's installers came, did what they had to do and finished up. The system works the way it’s supposed to. I'm satisfied with all of its features. I feel secure.

ADT's installers took my sensors on my windows. My windows close in and out. They put the sensors at the bottom of the window pane instead of the top, and it messed it up. Other than that, it was a good experience. My plan had what I needed.

ADT is a little cheaper than Vivint. And the tech was able to come out quicker. And some of the other ones, I would have had to install myself. ADT's installer didn't provide a lot of direction on what to do, but he was okay. He did a bit, but didn't go too much in detail. I like that I can set the system away from home. What I don't like about it is, with the doorbell, the sensitivity of it, it keeps recording when the trees blow.

The ADT sales guy that I had was great. The technician that I had was also great. The support afterward was kind of dicey though. It wasn't terrible, but it wasn't great either. There was an issue with the setting on something and the support wasn’t great. I called the sales guy and told him to come to fix it or take it out, and he told me how to fix it, and I fixed it. As far as the system, it works about 98% of the time. I haven't had it go out or malfunction. When someone walks past the sensor, it’s supposed to tell you that someone’s there, and every once in a while, it doesn’t catch them but the next camera does. When I arm it, I get 50 notifications at night because a bug flew in front of it, but I’d rather it be overly sensitive than underly sensitive. So, I just put it on silent.

The system works well. It's easy to use, to turn it off and on, and crack it online. I'd recommend ADT.

I had two residences I was getting alarm systems in, and in both residences, ADT said that I had to pay for a locksmith when they put in the remote locks. But at neither time was a locksmith provided. Then in one of the residences, they couldn’t put in the remote lock. So I had to wait approximately four months before it was finally taken care of and a locksmith actually came out. They charged me $75 on each occasion for having a locksmith that never showed up. So I was very, very vexed with ADT. I was looking at other providers because it was a problem.

I'm a first responder and throughout the night, I leave. Before, I was worried about somebody breaking in. I feel a little bit safer leaving my family home at night with ADT. I recommend it to everybody. But, the bad thing about it is, my cameras were installed and they're not exactly where I wanted them. I was at work when it was installed.

We weren't 100% satisfied with the installation and we didn't like the way the system was set up. We didn't like the cords in the house. The tech said that it was the only way the system could be set up but since it's been put in, we've had nothing but problems. The camera over the garage never works. We've had a technician come five times and they've told us it's because of where it's at. We've moved our modem and increased our internet speed. We've done everything they've asked us to do. We continuously do not have the front camera work. They've even replaced the camera, and the camera still doesn't work.

The installers of our ADT were very professional. The installation didn't take a long time. They taught me how to arm and disarm the system and how to utilize the Google Nest and the camera system. Everything's really good. I was very pleased. I love the features included, especially my Google Nest. I love the different things that you're able to do with it and see.

I heard that I could do what I wanted from Boston to my condo in Florida and didn't need the cameras. I just had a keypad and I could control it from here. Also, ADT hooked up with Google now so I have a lot of different things that I can do by phone. I don't have to be there to deal with it. I sleep well when I'm there and I have peace of mind no one is going into my condo when I'm not using it. You have to give the key to the cleaning lady. Now, no key. They call me up, put the code in. I can change the code anytime I want from one day to the next day. It's very easy.

Signup process was great. Also, the tech was great. He explained everything. I like ADT's system, but it records a bit and that's it.

The sales rep was pretty good and the installation was great. The cameras are of good quality.

I had ADT 20 years ago and it was a good system. Then I had another company. When I called up ADT to replace the old system, they put in a couple of Google Nest products, which I can buy over the counter, and then they billed me a huge sum of money. Then they call that the super duper alarm system. It's a junk system. Also, they're impossible to get ahold of. No matter when I call, it rings and rings and then I get a recording that says, “The wait time is going to be 10 minutes.” Half an hour later, I'm still on musical hold. Right now, I got a camera that's not working, and I can't get ahold of anybody to come to fix it. I'm upset beyond recognition. Overall, the value of the system, the installation, customer support, and answering the phone are junk.

I’m not liking that when I try to set the custom so that I can open the door leading into my garage, it will set off. So, I don’t set the system at night, because if I have to go in and out of the house, it will set it off. Also, I had had the front window open when it was nice out, but the system kept telling me the front window was still open. It wouldn’t let me set the system. And I knew the window was no longer open. So, there are some glitches. The only other thing is I need to know how to use some mechanisms on my phone. But I’m liking it that I can set the system while I’m away, and I feel secure. Also, the installer was very good and professional.

I'm fairly satisfied with ADT. But there's a place in my garage where the window sensor keeps going out because the battery isn't staying charged when we put it in there. Every time I get a battery and replace it, it's only a matter of three days and it starts beeping again and giving me notifications that the window battery is dead. It causes me to have to bypass all of that in order to cut my system on. We reached out to ADT through the mobile app, but I'm not sure if it went through because I'm still learning how to use it and no one ever called me or showed up. I wish that the technician had spent a little more time teaching me the app and going over the app with me.

I wanted a lot of cameras in my house. There were only two systems that offered that. One was ADT. The tech came out and we couldn't put the system in because he didn't have the cameras on the initial call. But the fact that I didn't have enough internet speed, he couldn’t do the install. That gave him enough time to get everything else that he needed. I only had one issue where the system didn't recognize my security code. But that got solved easily. The executive on the phone couldn’t understand why the system wouldn’t recognize it, either. But it got figured out. Also, the guy was good about going through the panel, but he never got into ADT's webpage and explained how to go about that. But I understand that because we were both in a hurry.

The previous owners of my house were using ADT. Things were already installed and I decided to continue with them. The experience has been okay but I'm having some issues with some of the devices. Things keep shutting off. Also, some sensors were not working and they wanted to charge me extra for that so I refused. I was expecting they would continue with it. But customer service has been great and they've been helpful. They upgraded the panels and tested everything.

Absolute nightmare. If you sign on, it is 3 years of high payments for low tech. Google cameras and other devices on sale at Target are more tech savvy and don't come close to costing $51 a month. I was not careful and they put me on a 36 month contract that I could not quit without paying all the money anyway. I had the service disconnected for the last year and a half.

The first contact I had with ADT was okay but the day after the installation happened, that's when it went very bad. Before the installation, I made a phone call to ADT to find out if my Wi-Fi was acceptable, which was T-Mobile, and the young lady said yes. When the technician came in, he was a little hesitant. He says T-Mobile doesn't work with cameras and stuff like that. He proceeded to call someone that told him to still go ahead and put the system in so he did and he wasn't able to put the door camera because the camera won’t work. Then, he tried to do a camera on the side of the home and that wasn't gonna work either. He spent the majority of his time at my home that day. Then he left and he took the cameras away. I called the next day to ask them if they could remove their system and they keep saying they were gonna send someone else.

Scammers! I just bought a house with an ADT system already installed and I figured we would give it a try since it was already in place. We had to convert the billing to our name, of course, so a representative came over and took our information and had us sign a contract. After using the service for a month we decided it was not for us but they would not let us out of the contract we signed. We were not notified that we were signing a 3 year contract. We were given an ipad to give our signature and did not get a copy of the contract until after we said we no longer wanted the service. Now they want us to pay out 75% of the 3 years (which we had no idea it wasn't month to month! They are crooks and scammers. DON'T SIGN ANY CONTRACT/IPAD!

WAY too much $$ for 0 service. To pay almost 70 bucks a month for nothing more than them looking at my house on a screen, such a waste. I thought, and was told by the installer, if anything goes wrong they will come out and fix the "issue". Yeah sure they will for 59 bucks and then it may not be "their issue" to fix. WHAT THE **? I contacted them today because I have an INSIDE camera that I can move from place to place that has a small amount of moisture (right in the line of sight of the eye of the camera) so I can't see **! I cannot clean the lens because it is inside, how, NO CLUE but when I contact them they rec I have a tech come out and assess for 59 bucks, ah no, I can mail this thing in and get it fixed or replaced.

ADT added an exterior camera and a doorbell camera for me Dec 2021 to an existing system of theirs. Neither camera has worked properly since installation even after they just changed the doorbell one recently. Horrible customer service and the installer damaged sheetrock that they never repaired. I have been a customer of theirs for 4 years and since exterior cameras were added I can’t see my interior motion sensors activity nor my door sensors activity. Sound on the cameras only work intermittently and have horrible sound quality.

It’s 10th anniversary of my husband’s passing this year. This year also marks the 10th year that ADT has been stealing monthly payments from my bank account. I canceled our landline shortly after the funeral. I then received a call from ADT letting me know that the system wouldn’t work without a landline. I asked them to cancel the account and sent in a death certificate. The house was then sold in early 2013. Phones calls, emails, snail mail, death certificate repeatedly, stop payments- nothing has stopped ADT from robbing me every month since 2012. It’s like being in an abusive relationship and no matter what you do you can’t escape the abuser. Literally, I resigned myself to being victimized every month-but 10 years maybe we should celebrate? ADT can pay for the shin dig with the thousands of dollars they’ve taken from me. Seriously, I am crying as write this review.

I moved from Virginia to Maryland I bought a house. 5 days later contacted ADT whom the previous owner had in the home to give adt a chance. Spoke to a sales rep. Stated that adt was existing. All they had to do is come out and activate. Technican was late. After calling the office stated would be there in 30 min. Never showed up, called again. Stated be there in another 30 min. When arrived stated I needed to upgrade all parts which was ridiculous since it was already brand new system.

Only had ADT for 1 year. 1st doorbell not work. Received a new different doorbell. I had to pay fee for Technician to come out. Then, 100 alerts in one night. Fixed that. Now camera not working. Called 3 times about this.

I called ADT to make an appointment for alarm and camera installation. The appointment was for February 19 between 8-10. Around 11 am, I call the company and the explanation was that the technician wasn’t available that day. Later we make another appointment for April 11 at 8:00 and around 10 I received a call from ADT Office and he was telling me that was a kind of misunderstanding from my part and also that the technician was waiting for my call. He is the one who has to call the customer to let him know that he is on his way. At the end I canceled the installation and I hope the refund will be soon in my account.

Me and my husband purchased a house that advertised ADT with a D.R. Horton Builders. Initially we have a smart house so we didn't expect to sign up with ADT because of our overhead cost. Our agent let us know we wouldn't have to pay more than $45 monthly..so we decided to take that offer since it seemed affordable. When we asked if we purchased any additional equipment, if the monthly price would go up, she reassured us that it would not impact our monthly bill. When the installer installed the equipment, we asked again if the monthly bill would go up and the installation person said no...

I had a house fire in December of 2021. Everyone made it out safe. ADT's smart smoke detector worked as it should and alerted my phone as well as physically went off. I had an ADT rep call within moments. As far from a technical side - OK. Support is a completely different story. This is my first, and hopefully last, house fire. There were a million things I had to deal with. Thankfully my insurance team was on the ball and great to work with. I called ADT early January of 2022 to let them know I would need replacement equipment as mine was heavily damaged from the fire. They stated they would replace it - But I had to buy all new equipment. Seriously? This should have been the first and only red flag of how this was going to play out.

ADT's customer service is very good. The first time, the system was all set up by itself and the second time, the system was set up not very long. It's a very good system. If you need help, all you have to do is hit the button.

It’s not complicated. I flip homes, install ADT. This time I call to schedule cancellation for the homes selling and I’m told to pay $1400. After the installation I was scammed into signing a service contract that nobody mentioned. It’s shady, and the other products out there are just as good. Avoid ADT.

The sales and installation were perfect. The system works fast normally. Everything is good.

There have been a couple of snags along the way, but our experience with the ADT reps has been mostly positive. During COVID, they did not have adequate staff to man their call centers. So, when the alarm was triggered, they never called me. I eventually got a notice when I got into an area that had cell service, and I called them. Their excuse was they didn't have sufficient staff and I was somewhere in the queue, but that was 30 minutes later.

The technician that came out was a very knowledgeable young man. He was very good at whatever he did. He did it very fast and efficiently.

ADT has been helpful to provide the kind of information that I requested. We're in a rural area, and so we had to make adjustments to do what we needed to make it fit our system. I've been pleased because some areas are unable to get what they need because of the lack of internet service. We were very fortunate that they could work with us to get us what we needed. Having this system, there's an overall positive feeling to know that you've got something to back you up if you're not there. It's a really good feeling to have something that can access you anywhere. We got the app and it prompts us if we don't turn it on or if a door opens and stays open too long. If there's a door that doesn't normally open, it prompts you and lets you know that there's an unusual door opening and if somebody is at the house and you aren't there. Sometimes my kids are here, so it's nice to know that it even pays attention to that as well. It provides other information, too.

ADT partner SafeHaven is an absolute nightmare and ADT's Relocation Manager Emily** more than willing to **-the consumer over to make her pockets even bigger. The security cameras that were just installed are not compatible with T-mobile internet. So, I have no security cameras, the panel that was installed keeps turning off and I constantly need to do a hard reset every time.

The salesman recommended product after product, but he wouldn't give me a price per unit. It's obvious that he did that intentionally ‘cause I'm assuming that that probably dissuades some people. If you want the total protection, it does get pricey. Maybe the way he went about the presentation works for some people, but it bothered me the way he kept dancing around the price until I finally said, “Either give me a price or just stop your whole presentation.” That's when he went ahead and gave me the price per unit, which didn't stop me from buying. I ended up spending 3,000 bucks that I wasn't planning on spending. I could have said no, but it makes sense to have the system, so I don't blame him.

I'm not enjoying ADT. Anytime that I walk outdoors without turning the alarm off, there's no phone call like my previous alarm company. If I suddenly cut it off, I get a phone call saying, “Hey, your alarm has been activated. Are you okay?” With ADT, the alarm has gone off several times accidentally, but there was not one phone call that I can recall. As far as customer service, they do what they're trained to do. They are helpful to a certain point. They only can do so much. The price keeps going up, too. For what I have in the service, and how long I've been with them, there weren't any perks for long-term customers. I am going with someone else as soon as this month is over.

ADT sent our equipment by UPS and we installed it ourselves. It was easy. I would just like to get another camera. I love ADT's customer service.

I stopped ADT’s services because I'm in assisted living now, and they have their own. The service was good when I had it. Right away, their reps would answer. They explained everything, too. Everything was good.

We had a horrible experience with ADT last week. Somebody came over the fence and I was on the phone with a gentleman for two hours. He sat and could see me on all four cameras. But when I get on my mother's laptop, we only have access to see one camera and that's in the family room. There's a camera on the porch and my mother is putting $3,000 worth of new screening and shutters in because she can't get access to her cameras, and she feels unsafe. She's having to hire somebody for overnight shifts. She hasn't slept in five days. She is so scared in her house and she is paying for a security system. The police and the firemen came again last night. They're gonna end up calling and saying that my mother's crazy.

Contacted ADT for a top of the line security service system including camera monitoring. They were very quick and eager to SELL their system. However, support is an entirely different matter. Once they have you online, they will steadfastly refuse to support any faulty/failing equipment, saying "well you have a contract," without offering any viable solutions. My camera systems with a moderate internet system installed in the home fail to monitor anything DAILY. Techs have been to the house, but have never resolved the problem. Trying to work with the sales/service department was tantamount to talking to a wall. Good luck if you use ADT...Try someone else first.

My experience when I reached out to ADT was all right. I went through step by step to make sure I knew what they were charging me for because sometimes, the advertisements are a bit misleading. But it would be easier if they charge customers half of the fee on the first of the month and then charge the second half on the second half of the month.

After reaching out to the team of ADT via Twitter, we were able to reach a resolution. The customer service of Andrew over Twitter was some of the best I have experienced. Andrew was able to defuse the situation, review all of the details, offer an acceptable solution, and offered the situation to be reviewed by an ADT manager for further training opportunities.

ADT's service has been horribly disappointing. We were having construction done in our home. So, they were turning on the electricity and turning it off, and the system kept going off. I kept telling ADT, "We're having construction done. You're calling me all the time, telling me the alarm is going off or whatever, something's not connected right." What was so crazy is, it would be the automated system that would call me and it was like, "We'll call you back." It was an hour and a half later before anybody contacted me. If that had been a real alarm, I couldn't get a live person for over an hour and a half.

I have experienced issues with ADT since initiating services and no amount of refund will suffice for the abysmal service and malfunctioning equipment. I had a security breach for property was stole because of the inadequate malfunction of the low standard quality cameras NOT WORKING. The extent of the issue for my property being stolen resulted in having to file a police report. I contact ADT several times starting on 2/7/22 to report the issues with the cameras (yes PLURAL), and was given a “virtual appointment” and I inquired about the need to access the camera which would be difficult given my height and the cameras being outside of my reach even with a ladder, I was told that I wouldn’t.

I had ADT before, then there were some problems and I kept telling them that the cameras weren't working. I called ADT and they were irritating me. I wouldn't pay the bill. Finally, they decided to send somebody out here and fix it, and I paid the bill. This last time, the install was pretty quick.

The alarm system never worked. It would start ringing in the middle of the night because the motion sensor would lose signal with the panel. This happened multiple times a night for two months. They could not fix it and they did not show up for appoinments.

My interaction with the reps was great, and it was very helpful. ADT is a good system, and for someone who really needs it, it would be great. I'm bedridden, and there's not always someone here, but my grandson lives upstairs, and my granddaughter lives with me. After looking into it, I decided that I really didn't need it.

The customer service reps were insistent and didn’t stop calling after we told them no. Besides that, it was okay. We’re still shopping around but ADT is not where we want to go.

ADT is adopting non-ethical business practices. Their sales rep will promise that DO NOT WORRY, since you are a loyal customer for 15+ years, system upgrade will have ZERO installation fee and zero equipment fee and then you see the bill ADT is charging full installation fee and full equipment fee.

The last house that we had had ADT. We haven't had a problem with it. We love our ADT system now in our new home. It is in a better area, but we feel safer having the protection. It's been very easy to deal with ADT's customer service. They sent someone out for us right away and he came out and tried to sell us quite a bit of stuff. He understood we did have a budget, so he didn't really try to oversell. I really hate being upselled constantly, and I didn't really feel the pressure of that. He was very thorough and gave us examples of why we need stuff. He was very patient with us. When the installer came in, we decided to change a couple things with price. He was awesome, and he wasn't very long, too. The system's been working great. We got a security camera. We're very happy with it. We constantly get notifications and it's cool.

I had a system already installed, and the sales rep came and just tried to make the sale. He replaced all the sensors without need, which is fine. I agreed. However, we suffered an incident, and he said, “Well, I'll fix that. And I'm pretty sure you're going to see on the cameras who run into the house or what really happened,” but nothing. I was ripped off.

The installers were very helpful and did a good job. I love the ADT system. We have a two-story and I'm a very paranoid person. It's so hard to hear downstairs so, it's nice having that comfort. We're always armed and I sleep a lot better now.

I appreciate having a plan that I can just pay as I go so I went with ADT. I got a good package.

The quality of the system is great and it is very up-to-date with technology. I like the quick response time that ADT has. It’s pleasing and easy on my mind. The motion sensor I have is not compatible with the ADT system though and I want to get a new one. Other than that, everything’s good.

We called ADT and we're happy with everything, from start to finish. We did window sensors and we had already had the Ring doorbell. So, we didn’t do any additional cameras. The rep got the install done pretty quickly, and everything was great. ADT's app is really good too.

The customer service was great and the installation was fast and efficient. I’m happy with the quality of the system. ADT is an easy company to work with and I referred them to my uncle also. They installed it in their home.

We had good experience with ADT so we signed up again and it was a good experience. The installation went very smoothly. We're happy with the system.

The system I have is a little weird. It automatically calls me all the time. Sometimes it says that my system is experiencing something about power. But when I go to it, it's fine. Even with the issues that I’m having right now, ADT is a good company and they offer good service. The few times I’ve gotten broken into, they took care of it quickly. ADT responded superfast. Someone broke into the last building that I was in two times. The alarm went off and the persons got scared. The cops were on their way so they didn’t have a chance to take anything.

I have ADT service on three different properties. For the one in Waxhaw, the sales guy was nice but he guy missed a couple things. We had to have three different technicians come and get it all done. It was not the best experience. We had trouble codes as a result of three sensor failures for about a month that prompted various phone calls from ADT saying there was a trouble signal at my house but there wasn't. It works now but I had to pay more money and have some more time getting techs out there. It's also hit-or-miss with their reps. You get good people, and you get people who don't wanna do much.

I wasn’t expecting that it was going to be an all-day process. I had a lot to install but I would have wanted to have been prepared a little bit more for the length of time it took. Still, everything was great with ADT. Everything works. I like the convenience of it being on my phone. There are no glitches on the app and I don’t have any problems right now. Hopefully, never.

I moved to another residence close to the original one and the reps told me to leave all the equipment there. They misled me and I ended up having to purchase all new equipment. I didn't want to pay for all new equipment and I asked the person why I couldn’t just take it down. I was told that they wouldn't let me install it or the techs wouldn't install and I should use the equipment because I could damage it taking it out. It was a couple of screws and everything was wireless. When the technician came out, I asked him about that and he told me that was a bunch of bull and they do that to everybody.

ADT is so far, good. The security in the house is good.

It worked out with the ADT reps. I'm an old lady and I don't see and hear well but they were patient with me. The gentleman who did the installation was very nice and generous with us.

I like all the features in my ADT system and I feel more protected since I’ve had it.

The sales experience was horrific. People will tell you anything. Half of what the rep said we were gonna get when the technician showed up was gonna be extra. So it was a real bait and switch kind of sales tactic. We were gonna cancel and the technician contacted his manager at the home office that was local here and they agreed to what we were told we were getting for the stated price without adding on. The technician told me that they face this all the time and that customers are so angry when they get there and find out everything the salesman said wasn't true.

I had a very good experience with representatives and I’m very satisfied with the ADT package. The system has been great so far. We have felt much more secure and comfortable leaving the home now than we were before.

I had ADT and had a bad experience then went to AVS. AVS was fine for some time and then they decided to try to take advantage of me, because we started having trouble with the alarm system. I went back to ADT and asked them to come out. And they said, “Everything is fine. I don't know why they're trying to get you to replace it. You don't need to. We might have to replace one little thing, but on a whole, we can make this work.” And they did. There were a couple of other issues, but they’ve come back and they fixed them. The package I got works and it's simple. I'm happy and also my wife is happier since having the system and that's all that matters to me.

The ADT sales rep was persistent and held his commitments. Our closing was delayed several times and he was very good about checking in to see how we were coming along with it. He called and followed up with us once we got close and gave us time to get settled. Then he came in, had a meeting with us and we decided to go with him because of the experience he provided by his commitment to stay in touch with us. Also, ADT had been around for a long time and I focused a lot on that. Aside from that, I want quality products, which ADT has. It eased my decision because of the history that they've been around.

I'm left wondering how much sites and fake reviewers are making from giving ADT a good review. Seems like their money is going into false advertising instead of quality equipment and service. ADT is my biggest buyer's regret I have ever experienced. I purchased thousands of dollars of equipment and only one item works and that is a camera that's setup over my garage that's powered by an extension cord they ran instead of the readily available power junction box near it. The front doorbell camera doesn't work. The door and window sensors fell off after a month because they apply them with sticky double sided tape. Thermal fire sensors go off randomly even if there is no temperature deviation causing the fire department to come to my house. The main console sometimes goes out for months then turns on for a month during the on times the alarm goes off even if you set it to disabled.

Having ADT has been the worst purchase of my life. There is a reason why they make you sign a 3 year contract. Their cameras don't pick up 90% of activity. They have been to my house twice and have been called 5 times for this issue. You are stuck for 3 years paying for something that you are not using. My car was broken into and it was parked right in front of ADT camera and didn't pick up activity and didn't record. I've had ring and it was amazing it even would pick up the wind.

I like the customer service. The tech during installation was cool.

I'm pleased with the ADT system. It's doing the job that they said it would do.

I’ve been more than pleased with the service of ADT. I was hoping to get some more equipment eventually. I really liked the doorbell cam. It's super clear. I love the alerts that I get for the motions on it. I can tell when the kids are coming or going, especially now that I'm watching them by myself. It’s much easier to keep track of them when they're in the house. I love the smartphone app, too. I'm in bed, and I forget to set the alarm, I just do it from my phone. The customer service has been fantastic as well. They've taken care of me every time I called. The wait times were a little long. But, that's to be expected anytime.

The ADT system is good and friendly. However, it was confusing when I was looking to change the code. They sent a technician. One guy came and he asked me everything. The second guy came and he was asking me the same thing. It was supposed to be on their systems. But, the job got done. I would definitely recommend ADT.

I'm happy with ADT, and I'd recommend it.

We had a new version of ADT installed in our new home after being with this company over 10 years for basic monitoring. The cameras via the app do not work. A technician came out about a week ago. Same issue. What's the point of paying for a service/equipment that does not work? That's the whole point! Save your time and money. Pick a different alarm system. ADT has disappointed a long time customer.

Everything’s been good with ADT. The representative was very helpful, detailed and personable. I didn’t feel like I was talking to just a regular rep. I felt like he had my best interest at heart. It was the same way with the installer. The guy was very professional, explained everything to me, and got us set up with everything we needed. He was great.

The ADT tech that came out was a fine gentleman. ADT is easy to control. Our biggest problem was, if you hold the door open too long, you'll get a call. I set it up a certain way every night. But that was the main thing. I'm quite happy with it at this point in time.

It didn't go well with the first guy that came out. Then, I called ADT and they were able to continue my service. They sent someone out and that guy was great. He explained all of the equipment and made it simple and easy. He also made sure he tested everything.

The first tech who came out for the installation was putting up the sensors and then he realized that I didn't have Wi-Fi. He couldn't connect the cameras. He said to give them a callback and schedule an appointment once I have Wi-Fi and they would come back and install the camera. But that wasn't the case. They ended up closing out that order and I had to pay double. It was an out of pocket expense that I was not informed and it was unfair because as a customer, he should’ve informed us.

We just got ADT. It's probably been about a month now and I'm a little confused on the contract because I got billed $90 and then, I got billed another 50. The installation took a long time. But I liked the guy who installed it. He was very n ice and explained things thoroughly.

It all started very well. I spoke with a gentleman on the phone and he promised me the world. The initial presentation was amazing. Then the technician came and realized that he couldn't offer me what I wanted because the system I had in the house was completely different. He spent almost four and a half hours here fiddling with things and finally installing the equipment. But he didn't have a sensor, which I required because we had to change the plan to update it, and he left.

I've had ADT before. This time, the technician seemed like an expert. It was like he's been doing this for a while. Then he went over the options and pricing with me and he got it done pretty quickly.

I owned a business for 20 years and I used ADT there. When I sold my business, I thought it would be a good idea to get them in my home because I never really had a problem with my business. But their service didn't really carry over as well. They should have better customer service. The other day, I called them. I was on the phone for three and a half hours to fix an issue. None of it got fixed because they hung up on their side. They understood what the issue was but they never figured it out. Also, they're supposed to send me a Visa gift card for 200 bucks for signing up and I never got it. I’m pretty unhappy.

Dan, the rep from ADT, was good. The system could have been a little better if, when someone comes in my door, I know they’re coming in here. The voices are low and sometimes, you can’t hear it.

I moved into this place and they already had the ADT hooked up. I tried to get the service restarted. I got the ADT service but it wasn't what all was included when I called and tried to set it up. It was supposed to come with a new system but I never got any of the new stuff that they were promoting. There was a promotion going on involving the doorbell with the camera. That's was what I was signing up for.

I used to have ADT before in that same town when I was there, and I liked it. I got the ADT system for my mom and we haven't had problems with it yet. She has the Google system with the doorbell cameras. She has three cameras outside and she also has sensors. She feels a little more at ease and everything's been good.

Every time we move, our experience with ADT is usually not very good. It's always an issue of cancelling the old system or putting it on hold. We usually have a double move. We did Blue by ADT in between this time and I'm still getting some notifications on that. With the billing and the charging, we can't pause it for our move and they still try to charge us 800 or $900 for cancelling our contract, which we didn't do. They told us that we needed to move to ADT Blue. This process needs to be streamlined a little better. We've spent four to five hours on the phone with people every time in calling and figuring out bills.

We chose ADT because they are associated with USAA insurance. The sales rep who came out was great. He was very knowledgeable and he answered all our questions. It looked like he'd been in the business for years. He knew many nuances about security systems, which sounded completely logical and reasonable. The finished product seems operational and it doesn't get in the way of anything. But the installation process and actual physical attaching devices to doors and windows were a little sloppy. There is what appears to be a silicone type adhesive that was used and it was not applied very neatly. I noticed too that there is a lot of flexibility in the pricing from the initial estimate to what the final price can be. It looks like there is a very large profit margin that can get negotiated to a lesser price than the initial estimate.

I've already had good experience with ADT, so I went back with them. The salesperson was very informative, let me know everything, what I already had existing, and gave me quotes on cameras. The installer was professional and very helpful. The system is easy. You control it all by your phone. That's a good option that ADT provides. My fiancée likes it a lot.

The person that came out to do the alarm didn’t know anything. I had to call him twice. He told me, “It's a good thing you called me and not ADT ‘cause they would have charged me to come back.” The problem was he got everything wrong. He made me run some tests over the phone while I was on the phone with him to fix the problem because he didn't want to drive all the way back out there to fix the problem. It was a terrible experience.

ADT did well during my sign-up for their service and the installation was so clean. The technician was really helpful. But there was something that I missed. This is my control on the entrance from the garage. I thought about calling ADT and asking to see how much it would cost me to put one in my bedroom, which is really far away from the other one. Also, I thought I was going to get $100 on a Visa card after they install, but I never got anything. Other than that, my service has been good so far. They got a lot of new things. I didn't take advantage of all of them but I'm happy with what I got.

The sales rep we had explained the whole works point by point and made sure that we understood it. He's very knowledgeable and he had us do it to practice. I like the installed system. It feels pretty good. My daughter goes away to work and she can check it from her phone to make sure what's going on. She can reset it from her phone as well. That's pretty cool. My daughter wanted to do the cameras but we couldn't do that because our internet wasn't good enough. Another thing is I'm upset with the person that sold me the Blue system by ADT. I still have it. I have to return it but nobody gave me an address. Other than that, everything else is great. I'm okay with the regular ADT.

The system is easy to use and since having it, I feel a little bit more secure.

When I first signed up with ADT, a tech came in and did the installation. He tried to upsell certain things like the smoke alarm. This time, they say I have to pay for the equipment for an X amount of years. It seems like a lot. It should be a one-time setup fee unless you want to add anything. I couldn't even transfer my key fob that I already had because he said he couldn't hook it up. They should give an upfront cost then explain that every additional equipment is an additional charge. This time, he didn't do as much of the upselling. I told him I had a fire alarm and he said he didn't know if he had one in the truck. Then all of a sudden, he had one in the truck. The transfer was not fun. The set up has been a major issue and the installation.

I switched over to ADT from SimpliSafe. My sales rep was very knowledgeable and professional. Everything's cool with ADT and I like it overall. I like the panel and the arming and disarming of the system. ADT is more user-friendly.

I had a good installation of my system and the tech was really nice. The features are nice too. It’s just that the doorbell camera takes really long to get online. My internet is working but the system is really slow. Customer service is good so far, except for when the battery died. I put new ones in there but was still saying the batteries are dead. I called ADT and asked them how to disassemble it so I could fit the batteries in. The process personnel who was helping me told me the wrong thing and the stuff in two of the clips broke in it. They sent a clip of something that had nothing to do with the sensor. Also, I have to put the system on bypass every time before I can arm it because it’s saying the sensor’s been tampered with. But there's actually nothing wrong with it.

We got into a contract with ADT. The contract is ages long and expensive. If you move you have to either renew the 36-month-long contract or eat the remaining cancelation fee. The whole company is designed to lock you into a company you cannot escape from without paying through the nose. The cancelation fee will be ~$550 (a lot) and I decided to pay it so the contract does not automatically renew itself when it ends (something that can happen to you). The worst part is that we have had our system offline and unpowered for over 8 months and ADT never noticed through their monitoring. No communication or attention until we tried to leave and now ADT won't let us go without taking a large sum of money from us. Just like divorce.

I had a pleasant experience with ADT's sales rep. Someone then came on time for the installation. It was supposed to be an all day job but he finished earlier. All the people that I've been associated with have been great. But there is one aspect I'm not pleased with. Right now, we have the console. The only way that you can see who's at your front door is on the app. I was told by my rep that there wasn't anything like that. Later on, I had a different question and he said they just had a new product that will allow you to see from the door.

The system is efficient. The tech had to come back a couple of times making sure that was connected. He ended up finishing the job but he could have done that in one trip. I had the ADT doorbell as part of my package originally back in December when the tech was supposed to come and install. When he came out to connect my service, my doorbell wasn't working. He said, “When you get it fixed, call us back, and we'll install.” I got it fixed then called ADT back. They said they no longer offer the ADT doorbell. They were pushing out the Nest. They were forcing me to get something because it's a little bit more expensive and newer. But when I talked to the service guy who did my install, he said they still have them because some people are not so familiar with the technology. I felt that I was pushed to do something because they were trying to sell me something and not really looking into my whole practical situation.

I've had ADT previously in my other house that was sold. When I moved to this house, I had it installed and they walked me through the system and showed me how to access it online if I needed to. The one that I had previously was different. This was a more updated version. The only issue I had was that one of the sensors kept saying low battery. They sent me out new ones and the technician that was coming out put them in for me. Then, about two weeks later, it still kept saying low battery, so somebody's coming out today to address it. Even though I had the problem with that, they are very attentive, and they’re dealing with it.

My system was installed fast. I've had it for a month and everything is fine.

I've had ADT for years and then I tried a different alarm company and it was horrible so I just reverted back to ADT. They were pleasant and cool when they came out and I liked them. I just don't like that ADT has my billing separate.

I signed up with ADT and we got the thing saying, “You get free this, you get free that, you get free this.” But when the tech came out, he said, “That'll be $200 now and then you'll have another payment of the other half in the next month then it'll be regular monitoring.” I was out $500 and I thought most of this was supposed to be included free. Other than that, the tech did good and the system features were all right. I couldn't get the outside cameras because we have cellular internet and it won't work with that.

The install team needs to keep better communication because that was the whole deal. The guy didn't show up when he was supposed to and when he got tied up, no one told me. When he came in, he didn't have all the products he was supposed to have. But he was cool and nice. I almost cancelled, but they got it figured out for me. Then I wish the alarm system was a little bit louder because I couldn't hear the beeping at the back of the house too well. Yet, it’s really loud toward the front of the house like it should be. I'm gonna call the guy that installed it. He gave me his cell and I could get ahold of him anytime. I was gonna actually add another sensor too.

The gentleman that came the first time to install my system was extremely nice and very respectful. He was there for a few hours and he cleaned up after himself. He explained everything to the point where I was like, “Wow, I learned a whole class.” We had another guy come to install the smoke detector and he was also very nice. The system is amazing and I love everything about the smart app. I like that I can manage everything through my phone such as when I need to turn off the alarm or I want to check any activity happening. I can just look at my app to see if I left anything unlocked or if anything's open. I do feel safe having an alarm and adding it at night.

The guy who came for the installation was very helpful initially. But they were just trying to get my business. From a customer service perspective, they're really bad. They set up my service but didn't take into account the complexity of the configuration. The system was working when the guy left. I called him the next morning to say, “I'm having an issue with the installation. My doorbell has been grinding all night or burning all night.” He couldn't come back out that day so I should call their service team. I did and they said the next available appointment was three and a half weeks away.

Getting ADT set up was good. I called them not too long ago because I've been having trouble. Our camera is delayed very badly. We had Cox come out to make sure it's not our Wi-Fi. It turns out our Wi-Fi working for everything else just fine. When I leave and pull back in the house, the system won't alert my phone until I'm actually in the house versus alerting me right then. We see no purpose in having it if it's going to be delayed like that. We keep having ADT people come to our house every day.

I stayed with ADT because I haven't had any bad situations with them previously. But it’s a little shaky every now and then. I have ADT in Alabama that I have been closing off. I moved everything to Georgia. But it kept showing an amount on the account for the one in Huntsville. I talked to ADT last week. I got an email saying there's an amount still on my previous account after I've called them multiple times about it. I'm hoping it's gone now. I have a tenant in my house in Alabama who is having problems getting that one set up because he said the account hasn’t been closed. But I've been told that it has been closed. Other than that, I like ADT from what they've done in the past. This is the first time I'm having this weird hiccup with them. Hopefully, they can get it resolved sooner and not later.

The system that we had was obsolete. The company was supposed to send me a technician out and he didn't show up. Then he started playing tag with us, so we looked to get someone else. I checked out the reviews, and ADT had good ones, so we went with them again. We had prior use of it in my father-in-law and we were satisfied. The gentleman that came did a good job. He was knowledgeable and he explained to us how the system works.

We’re using their service in a store and it's fairly good. The system works good. But I only got one sensor when they offered me two over the garage.

I have ADT on three houses. The quality of ADT's product is good and I've had their system for 16 years. We used to have the full system but we updated it to the new one and it's much better than the full system. I use their app every time I leave the house. I just got my neighbor across the street serviced with ADT. He's gone through three different security companies and they've been terrible.

I'm happy with the pad that I've been using to arm and disarm the house. I can do that anywhere. One time, I armed it and forgot about it. Then somebody came in and the police were here in two seconds, so I know it works. But ADT needs to be more clear about what the customers have to pay for and give them the options if they don't have the feature to make it work.

I like the ADT phone app. Everything is good as far as the system. It's just sometimes the glass break sensor is not good at detecting the difference between glass break and just something falling on the floor.

We had ADT before for about 20 years. We like the system features and peace of mind in security. This time, the guy did a great job with the installation and he finished in an hour. Then we had to contact them as one of the sensors was a little sensitive and we reset it this weekend. Overall, ADT is great and we always suggest it to others.

I'm a first-time homeowner and it was interesting that having the security system installed saves us money on our homeowner's insurance, which I was unaware of. So that was a cool benefit that I wasn't expecting. The only critique I have is that shortly after the system was installed, some other sales representative from ADT came to our door asking if we wanted ADT. We don't need to be solicited for something we already have.

Everything went well with ADT, with the exception of my roof being broken. The tech fell and put a hole in it. He was honest. Customer service was knowledgeable of whatever I needed and they are quick. They understand what I need whenever I call. I like the app and how you can switch between multiple things that you want to see.

The installers came right in and talked to me about where I wanted to place the security system. Everything worked out fine. So far, my service has been okay with ADT. The kids love it too. My grandbabies love where it’s hidden.

I communicated with the sales rep on phone and it was quite pleasant. Then a technician came out and the installation took longer than expected, but everything turned out to be fine.

I don't like the voice activation part of the system. It's weird now how ADT changed that. The beeping sound is also weird. ADT had a different one before. This is irritating the way it calls out the doors and stuff. But signing up this time was the same as the first time. It was good.

I like everything about the system. I can use it with the app and everything is pretty good and super convenient. We're still protected whenever I'm not home.

We got the Ring doorbell and we have the feature where we can unlock the door from the phone. When our tech hooked the system up, he was friendly and fast. The Ring doorbell picks up everything and it's aggravating sometimes with the alert. But overall, the service is decent and we like it. They're very high-tech and upgraded. We feel a little safer.

I had an ADT system installed last year and had I known what I was getting I would have saved my money. We have two outdoor cameras, an indoor camera and the security system. Early this week my garage door malfunctioned and didn't close, and between this time (about 5pm) and my husband getting home from work (6:15 pm), someone walked right into our garage and stole approximately $3,000 worth of bikes. I quickly went to my ADT app to review footage from the camera that was pointed down at my garage doors only to find out that it had stopped working 4 days prior!

I redid a bunch of stuff in the house, and really expensive stuff. The alarm company I had went out of business last year. I hadn't thought about replacing them, but I remembered ADT so I called them and they set it up. They were clear about everything they would do, what they could offer and the price it would be for what I wanted. I got two cameras. The doorbell that I had wasn't pulling enough amps to run the camera so I had to call the power company out to change the transformer in the doorbell so it would pull enough amps for the camera to work on the doorbell. That took a couple of weeks. ADT came back and put the doorbell in and that was the end of that. So, the cameras that I ordered are here now and working. I have the app on my phone and I can turn the system off and on anywhere in the world.