ADT Reviews

It easy purchasing my system from ADT. Their reps were informative and passionate. They explained everything in a good manner. The installer I got warned me about everything and the installation went smoothly. So far, I like the security that I will be made aware if someone tries to break into my home. Using their app on my phone has also been manageable.

I wanted to have some kind of security and ADT was giving a promotion. I called them up and the guy who went through with the process was very nice, helpful and professional. When the day came for them to come and install, the guy, Terry, was super professional. He knew the product, explained everything to me very nicely and I am very pleased with the service that I got.

They were able to take over our existing stuff. The program they put in place is pretty fair and reasonable. The installaton was done the same day. It took a long time but they were doing what they needed to do, like taking over a sensor and making sure it would pair. But it was all done in the same day. So that was good. But I didn't like that I have to pay more for the panel that I liked. So we got a pretty basic panel. We have an app that there's an added feature that way you could do no delay sirens. Then there's a bypass feature as well and because it's an older model panel, you have to remember codes if you need to bypass something versus the other one that has more of a nicer display where you can easily do everything right on. If there's an issue with a sensor or if you needed to bypass something, you could easily just click on it and do it. So it's more simplistic and user-friendly than the panel that we have.

The guy was very good and very knowledgeable. I was very pleased with that. I still have a few things that have to be installed next Tuesday but everything seems to be working fine right now.

I had Brinks before. They didn't do a very good job of replacing our system or following up when the alarm went off. We had problems with the alarm. It would go off for no reason. We wanted to get to the bottom of it. We had an alarm system for 11 years. Once we canceled, then they wanted to give us what we needed. But we had already made an appointment with ADT and I was getting the system installed.

I would write this on the ADT website, but I don’t see a place for a review. My parents have had an ADT home security system since 1992 for which they pay once yearly. It was disconnected on July 6, 2020 because it was interfering with the Bell phone line. I have spoken to FOUR different people from Customer Loyalty (all told six hours on the phone, waiting and talking) with promises that they would phone and set up an appointment to update the system. The first person said that there is one that is more current but still has a keypad so that my almost-blind father can use it. However, not one of these people has returned my call.

I have had continual frustration and bad experiences with ADT since May. I had called last year to cancel service at two homes I owned because the price was too high. I was offered a lower price if I agreed to a two-year contract. I said I couldn't do that because one of the homes was for sale and I was pretty sure that it would sell before the two years was up. I was assured by the person on the phone that that was an exception to the contract, if I sold the house I would be able to remove that property from the contract. The house sold this May - one year into the contract and I called to let them know. I got nothing but aggravation in the following six phone calls that I made.

The installation of our ADT was good. The installer was perfect. He worked with what we had. My customer experience was not very good though. I was not told, when I first called, that I needed to provide proof that I bought the house. This delayed my installation. I called up and I was like, "Your person was supposed to show up today. Why didn't they?" They said I didn't provide proof. I said I wasn't told I needed to. So, that was very upsetting. But the guy that I talked to to reschedule was awesome. He was like, "I can't get you in till the 27th of August now," and I said, "That's way far out considering we're supposed to do it 29th July." He said if he'd get any cancellations, he'd call me right up. He was awesome too.

I have ADT in my personal home and this is a rental property of mine that they put the system in. The installer did a great job. However, it ended up costing more than what they said on the phone so it was an interesting transaction altogether. It was something to do with her phone line. She doesn't have two lines because she's got two different cordless phones and you have to have a main cord then it'll kind of feed off of the other. I've had ADT for years and it's been okay but I thought it was a bit much because we were initially saying 29 and ended up being 40 something. It’s an elderly person that has the house and she’s renting from me. The poor person is on a fixed income. But I think it had to be like that because she has a health alert, a smoke detector and something else on there that it would be good for.

When I set up my table, ADT gave me this great deal but it wasn't such a great deal. The break glasses keep going off in all areas and the door thing does not ever come up on my phone. It doesn't act right and it’s very frustrating. I called the 800 number and said that I wanted a full refund. I want them to come pick it up and get it out of my house. The reps from ADT should come out to service it tomorrow. I said that if it's not fixable, remove it. The person who installed it promised the moon and stars. He returned one text and never returned anything else. So, I wasn't very happy with that either.

I'm very disappointed with ADT. I felt like my arms were twisted in order for me to stay in the system. This was because I called to cancel on everybody else's third business day and I was told I couldn't do that. When I was on the phone, I explained to ADT that I had a system from them and I wanted to stay with them because their system was already installed. I also told them the number of sensors that I had. The reps told me that the tech should be able to come in, turn on the system and it would be at no cost to me. One Wednesday, their tech gets to my place, looks at everything and tells me that he couldn't use the system that was already at my place which was just in service and that the installation of the new equipment was gonna cost me $1,450.

The system is fine but I was definitely misled on the phone with the prices. I had to fill something online initially and then I had to wait for someone to give me a call, which was immediate. The guy on the phone was great. I asked him a couple of questions and he answered them. Then he said he would put his manager on the phone. He put the manager on the phone and they pushed to get someone out the house. I told them it might be a little bit out of my price range. He broke down everything for me and asked me how many windows I had in my home. He told me all of this stuff he was going to include. I asked him if he could send me an email with confirmation of all of this stuff that he was telling me that I was going to get. He told that he was not gonna send an email but the installer was going to come out and he would know everything that he was giving me that day. He said he was gonna write it out for him.

The rep came out and he explained to me about the service and what all they had to offer. Then I chose what I wanted and he installed them. It took him until the afternoon because I was a little late for the appointment and then it took him till the evening. But he installed everything in the same day. It was very good for him to do it all. He was very knowledgeable and very helpful. I had one problem and they sent somebody else out to fix that. They fixed it but it's acting up again so I have to call them again.

We had ADT in my house growing up for our home security. Recently, we went with them because of their coverage, the amount of use and the level of support that's there. At the end of the day, their reliability for emergency services and their response rate were better than most others. So far, so good. We don't have a very extensive system, but it definitely is very fluid at this point in time.

No, but my overall experience was a nightmare! My first call to set up the installation was on June 29. My install actually happened August 15th. Ridiculous even under Covid-19 circumstances. I accepted an 8:00 Am on a Saturday because I was told I’d have to wait until the 30th. If I wanted a time later in the day even 10 am. Outrageous! And the installation was $900. Again outrageous! I should have head my head examined before agreeing to all of this. I guess I have an unhealthy codependence with ADT. If you have an option to go elsewhere please do! Avoid price gouging and aggravation.

I had ADT a while out of my older property. I've had them for many years so I just stuck with them. There’s not one time I haven't had a good experience with them. Transferring the service was easy. I called ADT and they sent the technician and put in our new service. It was a good job.

I've been a customer with ADT for a while. I have a system at my old house I just moved from. I got the equipment covered for free. Then, ADT had an awesome deal where they offered the $100 Visa card back for installation. I love the features included in my package. I can disarm and arm it from my cell phone. However, I'm confused, if something goes haywire with the equipment and it’s nothing I did, like a miscommunication with the system, I don’t understand why we get charged the service call.

Everything was okay with ADT. The cost is better monthly, but I don't have all the entities that I wanted inside my house and outside. I wasn't able to get all the services that I thought that I was gonna get. So, I was thinking about canceling ADT. They told me that they will give me a certain amount of credit. Then from there, I can get whatever sensors I needed, the doorbell I needed, the motions and then I will get a gift card. But what they didn't tell me was that it will be an e-gift card and that the doorbell wasn't wireless and the wireless doorbell doesn't come out until December.

I wanted to be safer and decided to use ADT. I heard about them through my neighbors. The sales reps were good and very professional. Everything was very smooth.

CUSTOMERS BEWARE! I’ve been a ADT PULSE customer for about 1 year. Recently my cameras went offline and stopped working. I’m paying over $63.00 per month and they want to charge me for a tech to come to my house to troubleshoot this problem. I feel there should not be a troubleshooting charge. I spoke to a manager and was told even with the insurance that I have on the camera and equipment he will not waive the charge to send someone to my home to fix the problem. I am bound under a 5 year contract. ADT WILL NOT BE MY SECURITY COMPANY WHEN THE CONTRACT IS UP. They are misleading and do not take care of their customers. BEWARE!!

When I looked up the ratings of the five top alarm companies in the San Antonio areas, ADT was number one. Also USAA provides a discount for ADT. The sales team was very knowledgeable and they were really good about even providing an extra bit of equipment to get started. The sales process was very, very smooth and professional. The installation process was seamless as well. The installers were extremely professional and they did a fantastic job. The system works extremely well. They put in one of those new keypads that interfaces with the old system. They're the only company that could unlock the old system so I didn't have to buy all the individual window sensors. It was fantastic. I've been very pleased so far.

I have a friend that has ADT for about eight years now and she said that she liked it. My aunt has it too and so, we went with ADT. We got a camera outside, a deal for the door in the front and the back and one for if somebody breaks the glass, and the monitor. The installers had the system installed in less than an hour. Everything's great. I wish I could have afforded another camera for the backyard but that one is doing fine right now. I'm just gonna save up some money and then try to get a camera for the back.

It was a little bit confusing when I did the purchase. First of all, I checked the website and I saw there was a system for about $20 per month and there was some equipment included. I called and the lady explained to me. I asked her what was the difference from the 20 to the 50 monthly cost. She explained to me that one was basic and the other one was fancy that everyone connected to your phone. So I said okay. But then when the technician came, they explained to me differently. If I have a camera connected to the panel, then it was gonna be about 30 or 50 per month, otherwise it was around 20. Then the package was including the camera. So if I use the 20 monthly cost, I couldn't use the camera.

They had an offer where I could get equipment for free and the sales guy was nice and easy. The installation was quick and simple and the guy was pretty nice. The system is simple but we were having bypass issues. I just learned that you can't have the door open when you set the alarm or the sensor wouldn’t work. My husband doesn't feel that the alarm is triggered quick enough if we're at stay home mode. Also, it's a little out of our price range for something that is kind of small for us. But it's a cool way to protect your home.

I was browsing online and then, I couldn't get much information unless I’m actually talking to someone. One day, I spoke with my neighbors who have ADT. They were telling me about it and how much they liked the services. That would be great for me depending on what they have. They were telling me what their experience was and the cost but I have to wait a little while to think on it. Then I started looking at the crime in the neighborhood. It went up a lot. So, I needed to go ahead and take care of that before someone tried to do something or harm me. I needed to make sure that whatever may take place I could get a police officer and a medic. They will come through and assist me with a fire and natural disasters.

I have been an ADT customer for many years. Then I got called from a referral service that was connected to my moving company. Someone started talking to me about putting the security system in and then I said I have it in Birmingham so I asked if they can transfer it over to Hendersonville. They said they can take care of me here. But I heard from my people in Birmingham yesterday that they believe that the people used the wrong process to get me connected because I never did get a referral fee for being a long time customer. They just kind of charged me a brand new system. So I'm a little bit irritated. Plus the fact that we haven't finished the process.

It didn't start off well with ADT and I still am trying to get resolved what is wrong with the system. It was such an extreme pitch. It started off as it was $9,000 to do the system. I already had a system in place and it was like somebody was not listening. Then it became like, “Let's make a deal.” I've already paid for the system installed and they wanna charge me another 1,500 to disconnect it. As I got to looking at what they were asking me or recommending, it became pretty clear that it was like, “We're trying to get our money one way or the other out of you.” I felt like they were trying to take advantage.

I went with ADT because I thought that they were reasonably priced. The guy who came out to install was thorough and did a good job. He looked like he knew what he was doing. He explained to me how to use the system although it didn't mean that I remember it good. Then, he really missed one that he should've installed. I have a deck with stairs coming off the ground level. Come upstairs on the deck and there's a door and a window next to the door. I got an alarm on the door, but he might've forgotten to put a sensor on this window. This window could be probably out of the noise range of any neighbors and a guy could bust this and come right through. It also seems like I'm getting charged more than the guy told me. I thought I was 39-something, but my bill is 54, 55. I got three doors, a smoke detector, and a carbon detector.

The first installer who came out was phenomenal. He spent hours here going through everything. Another guy who was just here today adjusted some things for me. They were fantastic and very trustworthy because they're logging in to your Wi-Fi, they're in your home and they've got cameras. You gotta put a certain level of trust in someone to come into your home. I prefer to work with local people but ADT subcontracts them out. So, they're only gonna service me for 90 days with any issue. I'm not too experienced yet with how ADT actually is gonna be. We knew we were having some Wi-Fi issues and some camera placement issues. So, we knew originally that they were gonna come back. But I was a little on the fence when I called ADT to get them back out such as how long I had to wait to get somebody but that was just one call. So, I don't know if that's gonna change.

We have been a customer of ADT’s for more than 18 years. On a recent move we called to change service to our new address. Placed an order with a sales professional for hardware to fit the new home and scheduled an installation appointment for the afternoon of our closing date (7/27). When nobody shows up and it’s almost 5 pm I call to find out where the install technicians are at. I’m told our appointment was moved by the scheduling department to 8/6, without notifying us. Although upset with the lack of communication we agree to the 8/6 appointment to install or system. We are told we would be placed on a “priority” list where we might be able to get an earlier install date if they have a cancellation and we answer our phone when they call. We agreed to be put on the priority list but never received a call.

When you sign up for ADT and sign that three-year agreement immediately everything the sales guy rep told you goes out the window and customer service reps could care less about your concerns or your issues. Most people today complain more than they complement, I think we can all agree on that, however as I’ve grown older I’ve learned it’s best to reverse that and compliment more than you complain. However, that’s very hard to do when a company as big as this lies to you from the get go. Then when they take your payment out 13 days early, because you have to have easy pay apparently and even though the website shows a different next payment date and them you call billing to question them as to why it came out 13 days early they come up with some bull crap.

The gentlemen were very kind. They were very nice guys. I like both of them very much. They did a great job. The sales rep offered the service at decent price.

My son and I were both gonna have the ADT system done. They came here first and then, my son had a separate appointment. He went with the system but I didn't like the information I got, so I didn't go with it. ADT sends out one person to go over everything and then he does the install if I agree to everything. The gentleman who came to talk to me about the system was great and he would've done the installation. It was not his fault but I was given misinformation by the person who talked to me on the phone. It was the supervisor. He was not truthful. I’m sure he didn't give me false information on purpose but he gave me information that didn't match up at all to what I was looking for. The equipment was different and the price was way different than what he said. So, I ended up not going with the system. I felt bad because I wanted the system.

The sales rep was pretty good. He was straight to the point. The installation went well. The installer taught me how to operate the system and what I needed to do. He did leave behind a keypad, which gets installed on the wall. It's still in the packaging and I just put it on the shelf. Everything is going pretty well. But our power went out the other day and we weren’t too sure if the alarm system was even gonna be working because the battery ended up dying because we went without power for a week.

The installer got the system installed in one day and it works. It was a good experience with ADT.

At about 8:30am on 12/21/19, I had ADT come to my home to learn more about their security system and share equipment and plan options. I previously met with other security company’s as I was shopping around. Upon arrival, Bryan was helpful and shared info about packages and equipment. He then mentioned that his “Pulse system” was down so unfortunately, he couldn’t demo the system with me unless he proceeded to install it (Red Flag Number 1). I told him that I was still shopping around and was a bit uncomfortable proceeding, but he insured me that the install wouldn’t take long, and we didn’t like it, everything would be undone- no questions asked.

I've been watching the ad for ADT for a few years and they're the best so I called them. Dealing with the sales rep over the phone was perfect. It was straightforward with questions or answers, and setting it up. The installer was super. He showed me everything, what he was doing and he was in and out of here. He didn't make a mess. He was great. I got the system for the windows and all the doors as well as the doorbell. You turn it on and turn it off and everything's fine with it.

ADT is well-known and the system is easy to use. The sales rep was good and the installation went well.

The buying process was good but when I ordered over the phone, I was told a different price. When the technician got there, it was a higher price. At first, when he told me the price after he went through everything, he said he couldn't connect it to the price that they said because the wiring wasn't correct for it, which the other person never told me was a possibility. He said it would be $29 and that's it. But the technician explained the reason why it couldn't be that price. He talked to a supervisor and was able to get some credits in so I ended up still doing it. He did as best as he could to get the price down and made it all work out. I was on the fence for a little bit but the technician was able to convince me to do it and I'm glad we did it. I like the cameras so I can see what's going on around the house and the security of the home. Plus, the app is working great and I love it.

I know the name ADT. They've been around for years and are reputable. I'm very satisfied right now. I haven't had it that long but I'm good. I like the sense of security because I'm by myself.

From the start, I liked the first person that I talked to when I first contacted ADT. She was very nice and said the things that I would get. The only thing she didn't explain was the price. I thought that it was gonna be the fee that she said that I had to send in, which I did. But when the guy came out, he said, “You gotta pay $3,200 upfront before you get anything.” I could still get my free stuff, but it wasn’t everything that it was said that I'd get free. The only things I have is a monitor over the back door, a monitor over the front door, and a keypad. I told him that no one told me about that price. But the thing is he couldn't connect in one of the plugs so he had to use this cord for one room to the next until my electrician came in and did that particular plug.

The sales rep of ADT was pleasant. We got called on a Monday and they had someone available on Thursday. The installers that came out explained everything. They got us the lowest prices they could, which was great 'cause we all have a budget. The demonstration was really quick. The longest part was just the walk around the house, to identify areas that need to be covered. They were very nice guys.

I had ADT a couple of years ago. Recently, their sales rep promised me less than what he told me I would pay. He told me 27 and I gotta pay like 36. The installation looked okay. However, it was not where I wanted to put it in. I wanted one back in my bedroom and one in the living room. That way, I can hear when the door opens in my bedroom. But this thing that I got in here now, I couldn't hear a beep. Yesterday, this other guy came from ADT and he put that little one in my bedroom, but I couldn't hear it still. But so far, the system is okay. I push in my panic button and it works.

I knew that ADT existed so I called them and the interaction with the sales rep was fine. I got the information that I needed and was able to set up what I needed to set up. Everything is working fine. It’s just getting used to it.

They came out last week because I called them to fix the alarm system. The two techs that were here were very good.

I'm not very happy with ADT right now. I’m considering cancelling within my timeframe period and going with Vivint. They were the first who came out and I switched because ADT said there were no fees. Even though the girl had given me a whole lot of extra things, it started adding up and adding up when the guy got here. I told them that I didn't have anything because my husband had a stroke. I had to come up with that money so I could pay that back. But I would rather have them be truthful like I was being truthful. At least Vivint was truthful and they told me what they could work out for me That's not what they said to me. The system is not working. The alarm went off the other day. They never told me the alarm was in the keypad. We couldn’t hear it. Nobody called. My husband was terrified.

The sales rep of ADT was good. Our little security thing fell off though. It didn’t stick well, so another rep had to come out and place it in more firm. The guy fixed it and there are no issues. The only thing is it's extremely sensitive. We'd be upstairs and my son would be jumping off the couch and then the alarm would go off, the glass break alarm downstairs in the den. Also, we have a chime where we open the door, it’s supposed to say, “Front door,” but it doesn't chime anymore.

The guy measured everything and he told me how to do everything. He was great. He was on his job. We kept our distance because of the Corona thing and we did what we had to do. I know how to work the keypad. It was a great feeling. We had a good vibe. They got my home protected. The cost is nothing and the quality is great.

I was confident that ADT's sales reps knew what they were talking about. I went with them since we've had them before and their system was the most cost effective for what we needed. Their installer knew what she was doing as well. She just wasn't super prepared for the cleanup work. She didn't have the tools to clean up. She used our vacuum. And there was some residual dust which I wiped up afterward. While that wasn't a big deal, I expected ADT's installer to have a little hand vacuum that they could bring to clean up. We got a little pad from them as well as a secondary pad to go with it. I like that it has volume control and remote access. When I am headed home, I can use remote access to disarm my system.

I called ADT and talked to a young man who handled everything well. They told me when they would come out, who would call me, and showed up just like they said they would do. The young man who came out did a good job. So everything went well. He demonstrated the system. He had to come back one time for the outside camera but he got everything working fine. But the camera that we put up had lights on it. When someone approached the garage door, the camera would have a light on it that would light up. Other than that, everything is fine. My wife loves the app because she can alarm and unalarm the house from anywhere. She thinks it’s the best thing in the world.

They were more than wonderful. They taught me everything. They were really wonderful kids. They over-worked and overtimed. They took their time. Installation was great. Eric installed the system and I got his phone number and I called him to thank him for all the time he took.

I had a good call with ADT's sales reps. They provided good service. Their installer explained things well. He worked for a couple of hours and it was really late when he finished. He tried to make a call but it didn't go through ADT since it was late. The purpose of the call was to let them know that he showed me how to work the system. So far, the system works well and it has helped me out. There was one time when our house was locked and we had someone go there. I was able to unlock my house with my phone.

The sales agent was very nice and friendly. The installer was very helpful as well. He told me my options and prices. The functionality and performance of the system are fine. I just push a button and it's safe so I feel much better about that.

I had somebody come out and set up my service. But the person that did the setting up got fired the day after he put the equipment in. It wasn't set up all the way and I called them and let them know about it. They said that they would have somebody contact me but it's been a while since. It’s been amazing but my service still isn't completely together.

ADT contacted me and knew exactly what they were talking about. There were a couple of things that I was really apprehensive about and they got all the answers that I needed. I spoke to a couple of different people and everybody was very knowledgeable and very eager to help. So far, so good. At least I know if somebody's trying to get in at night, it's gonna set off the alarms and we're gonna know about it.

ADT's brand is pretty reputable. They also reached out via flyers and via phone. But the whole process wasn't as smooth as I expected and it wasn't the brand that I expected. The installation was rough. It took a long time. My appointment got moved. It was supposed to be at a certain time and then I was waiting around for hours. I had to call back. Then they had call-outs because of COVID. I understand that. The supervisor came and because he's a supervisor, he doesn't necessarily have all the training that a field person does, so it took him a little bit longer to install. He told us that it was a new system through Honeywell and that they were just learning it. He was really nice and he tried his best, but we had to have a follow up because we had some questions and concerns. But the second guy that came didn't know much about the control unit either. They need a little more training when it came to the actual product in the unit.

There were a few companies out there and my wife picked ADT. For the most part, everything's been good as far as talking to the installers and stuff although the installation took longer than I thought, but it is a big house and I got a bunch of cameras.

I liked ADT’s reputation and the sales guy knew what he was talking about. But I am having a problem with the services so I'm not 100% that I'm gonna keep it. Whenever the trouble light comes on, I don't get a call. I just have to figure out by pushing buttons how to get rid of it. For instance, if a window opens, it’ll set the alarm off. I go in and put in my password, and then the trouble button comes on. Then, I’ll close the window and reopen it again, and it won't happen. So then, I have to bypass the sound because it would go off instead.

I knew about ADT from a friend and everything was good with the sales rep. I don't have any complaints and everything went as planned. The installation was very professional. The installers wore masks and kept social distancing. The experience with ADT was excellent and the guys were respectful and very informative. They wanted to make sure that I fully understood how to use the system.

ADT was already installed in the apartment we’ve lived in before and when we bought our home, we wanted to stick with it. We got a promotion with them but it was off putting that it wasn’t what we got. A lot of the flyers that you get in the mail are not what is advertised. Still, ADT is a good provider. The features are great and the cameras are nicer than the ones we used to have. They upgraded them.

I was looking for a service and ADT was one of the ones on the list. I called them and I was told it would cost a certain amount. I gave the sales rep my information and nothing similar happened that we discussed. It’s totally different. I told him that I did not have electrical power to my doorbell and he said that didn't matter. I could still get a camera doorbell, which didn't turn out to be true. There were two installers and they were very good but I was promised a key fob for my husband for his car. The installer said he would return with it in a few days but that didn’t happen. Also, on the initial phone call that I had, my name was written down wrong so before the installer could have the installation finished and demonstrate, he had to correct my name because I wouldn't find it. That took him an additional time and even then, it was not corrected totally.

ADT is popular, which was why I went with them an the sales reps did a good job. It was perfect dealing with them. The installation went well and it was fast. The installer showed me everything. Since having the system, I feel very safe. It's good.

Other people who had ADT's services told me they were good. I went with them and their rep had some system problems that took a little bit. He kept apologizing for those and things were fine as I understood that those things happen. The installers who came to me knew what they were talking about. I had a good experience with them. So far, the system has been good for us.

When I spoke with the sales rep from ADT over the phone, it was okay. We were going over the numbers and it was great. But I had a problem with the guy that came to our house to install the equipment. Because when they call, you're trying to put a good budget such that you can afford. So, one of those times, we said to go ahead, and me and my fiancé forgot about it.

The installer of our ADT was a good guy. I liked him. Everything is good in our ADT package. However, right now, I'm getting false alarms that my window broke upstairs when it didn't. It was also a bit more expensive than I thought it was gonna be. But as long as I don't get false alarms, it's a good experience with ADT.

I was calling AT&T service and they transferred me to ADT. The sales representative explained it very well but I was told one price and when the reps came out, I got a different price. I was told that all I would have to pay was just the installation fee. I paid over the phone and they said that when the tech comes out, I wouldn't have to pay anything. But I had to pay the tech $300. I told the tech and he said that he was gonna go back and listen to the call. He said that he didn’t know why they said that. There was nothing he could do and that he was giving me a lot of equipment for free. Still, it was a good experience with ADT. I have a system in another house so, I like it. I'm still having problems with my internet though. It keeps knocking the camera off so my camera is not working right now.

Everything went well with ADT. They have good reviews and I've been with ADT before. I've got a bad experience with a competitor so I came back. My experience with the sales rep of ADT was great. Installation was great, also. One young man had done all the installation. He did an outstanding job. He came and stayed late, and he came back the next day to finish up all that he didn’t get done the night before. The features that I got are good. I also like being able to log in to the smartphone app and do what I needed to do over the phone.

I had ADT at my previous home so I went with them again. The sales rep was good. He informed me that it would be easier to cancel my current ADT policy then just get a new equipment set up at the new house. However, they should have the sales rep a little more strict on what they put in the cancellations, if they do a cancellation instead of a renewal. I’m having to pay two months extra on my old system because it wasn't deactivated. I called July 9th and I got billed two months - one on July 10th and one again on August 10th. I got it cancelled now. I called the main ADT system.

I set up an appt with ADT for someone to come out fix our alarm system which would not arm and begrudgingly agreed to pay the $200(?) service call charge. After standing us up for 6 hours, without even the courtesy of a phone call, ADT finally contacted us and agreed to send someone out several days later at no charge to fix our alarm. A tech showed up wheezing and coughing behind his mask, and despite the alarm panel clearly stating the problem was in 'Bedroom 2' - and there are only 3 contacts in 'Bedroom 2' - was mysteriously unable to fix it. Rather he spent most of his time fiddling with the alarm cabinet. Miraculously he showed back up several days later with another tech and they fixed the one window contact that wasn't working.

My father subscribed to this system because he lived alone, elderly and needed additional security. I recently moved back home to take care of him, therefore, we decided that the system is not needed and monthly cost was expensive. 1st call to CS. We notified that we would like to cancel the subscription and that we are okay paying the 75% cancellation fee. The agent said it would be around $400 to cancel the service.

There was a deal to get a free Nintendo Switch on Facebook. ADT was one of the options. I work for a law office so we deal a lot with criminal law. There has kinda been a rise in a lot of stuff and stuff around my area so those were kind of like two reasons to get the security system. I had been thinking about it for a long time and I finally just decided to do it.

I had ADT at least seven years ago. I had a system with Alder and when our contract was over, I decided to go back to ADT. I had gotten it installed on the 6th of July and then on the 13th of July, I woke up Monday morning and the little sensor of the front door was down and I had no protection of the home. Somebody came out last weekend and corrected that problem. The contractors were great. They were knowledgeable.

The system is pretty easy to use. I like it. But I had a couple of issues with the sales team. A lot of times, information was provided to me but it didn't happen. When I bought the system over the phone, they told me I could have as many cameras as I wanted, and the price would not be higher than $60 a month, and that I didn't have to pay for the cameras since it was all included. But when the technician came to install it, we had to pay for the cameras. This week, I called for a technician to come because the cameras were not connected. They said that was not gonna be charged and then I got a $25 charge for that. The contractor could give the discount but we still had to pay $400 that we were not expecting. We also didn't get everything we thought we would get, like how it was informed to us over the phone. The tech didn't install three cameras, outdoor cameras, and a couple windows and door sensors, and the panel.

The sales rep and the installer were very nice. The system seems like it's doing good.

No matter what you do, try not to sign a 3-year contract with them for ADT services. They send their salespeople to new house buyers since they are more likely to buy security services due to their concerns for their new house. Unfortunately, I signed a 3-year contract with ADT in 2017 and ended up not liking their system, but they showed zero flexibility in terminating the contract early (very large penalty to terminate early). Try it for a few month with NO LONG-TERM CONTRACT and if you liked it then get into a contract.

I've had ADT for two weeks and everything went well with the signup process. They just delayed installing it and I didn't quite understand that. They said that they were behind. That's all. But so far, so good.

The rep I spoke to over the phone was a liar. She told me that we would get a free camera and free this, free that. We qualified for all these stuff. It put the installer in a very awkward position when he got here and he said, "Well, you owe us $1,500 over what you had for free." But he did good. He called his boss. We didn't pay it. He knocked some stuff off and we don't have that top of the line thing. He was great. He kept apologizing. It wasn't his fault we got lied to. If he wouldn't have tried to make it right, I would've sent him on his way. But he deserves everything he got paid and more for installing ours. He was very cordial and polite. I would recommend the service, but I would recommend to not trust what ADT's sales reps are telling people on the phone.

I searched security on Google and ADT came up right away. There was a big ad promoting their low monthly rate. They came out right away. They were more than enthusiastic about getting me all set up and seemed to put my guard down. I assumed the rep would come and install the system we discussed and leave. But he spent 30 minutes with an aggressive used car salesman attitude, trying to sell me thousands of dollars’ worth of equipment and upgrading this and upgrading that. I made it very clear to them on the phone that I'm selling this home soon. I wanted security because we have Realtors coming in and out, and that was all I was looking for. It became a circus. I was very busy. I had to go to another appointment. I finally said, "Look, either do what you said or leave." So, the rep kept lowering the price but it price was still three times what it used to be. And he finally just said, "Okay," and he did it for the price.

I was a client a couple of years ago and then I came back and we stayed with them. It’s security. When I called, the sales rep answered all of my questions. We then put three motions on our windows and the installer was timely, professional and clean. The installation wasn’t a long time and it went smoothly too.

ADT offered pretty good deals so it sounded like the way to go. The offered free equipment and stuff like that. Also, I've heard about ADT before and I heard they're a really good company. The rep seemed like he knew what he was talking about. Also, the technicians very well knowledgeable. They were very thorough with what they told me about all of the equipment and how it all worked and made sure that I knew what I was doing before they left. However, the front door has an issue. It still is shut but the alarm says it's open so I can't set the alarm. I set it one time when we first got it and the alarm went off when I left and was not there. But the door was locked and shut when I got home. Other than that, I'm satisfied with how it all works. I would tell others that it's a good system to have.

My experience going through with ADT was okay. However, it was that gift card that they had. We had to wait for the emails. But other than that, everything was okay. The installation was okay. They explained and then I got the guy’s number. I can call him and he can explain some more things to me.

To prevent anything from happening, I got ADT. Their customer service was great and the installers were good. But there was a lot of hidden stuff or extra fees that I didn't know about prior to them coming out here. The system was okay and the app is easy.

I've had the service with ADT since the 6th of July and I was thinking that I was gonna get the little camera too but you gotta have internet. The salesman was supposed to give me a $100 gift card. But he sent me an email and I'm having trouble trying to get it.

ADT is very expensive. But the reason I jumped at it was that my house got broken into. The rep did a great job on the installation and he knew what he was doing. He couldn't put anything on my back window because it was broken up. So I'm waiting for a window to be shipped to me. But then when he started talking in figures and the prices, it was not what I expected and it was totally out of the ballpark. My nephew next door had it for $36 a month. I had to pay $1800 upfront and the young man from ADT said that it was about $60 a month for a three-year contract. This is ridiculous. I'm an 86-year-old man and I'm on a fixed income. I'm a disabled veteran as well. He just wrote prices and didn't offer anything about a veteran's discount. The service is pretty good. But I didn't get everything that I thought I would get at that price. At $60 a month, I wouldn't push anybody into something like that.

The person before us had ADT but it was an old system, so it needed to be new. I didn't realize that when I called, the system that was already there wouldn’t work. The system got put in and it seems to work fine, but the techs couldn't put it in the same spot where the other one went. Also, they put it in crooked and they left dust on the floor. They told me they didn't have the touchscreen and that they would come back on Friday, but they didn't. ADT just sent somebody else out. That was a couple weeks ago, and on a Monday instead of Friday. Come back when you say you’re gonna come back. Also, do a level when you put in the thing because it’s still crooked.

People told me how good ADT was and how they were satisfied with it. I also went with them by their reputation. I called that Thursday, and they got the tech out that Monday. He was very helpful, very informative, and I was very pleased with him. When I have the keypad and I have a camera on the outside, when somebody rings my doorbell it would come through my cell phone. The tech told me that it would be about four months before it could show on my keypad. I'm waiting on that and my refund check. Other than that, I like my system and I'm comfortable with the operation of it.

I have been an ADT customer for 30 years. Using their previous basic systems, there were no problems. When offered an upgrade to their new system in June of 2020, I agreed so that I could have monitored cameras around my house. The installation of this new system was a nightmare. The installers worked for 9 hours on Friday, 17 July, but could not get all of the functions to work. They could not connect one of the cameras to our home WIFI system. When evening came, after nine hours, we had made plans and had to leave the house, ending the installation. They gave us a brief orientation, said the installed components would work, but said they could not return to finish for five days on Wednesday 7/22.

I was told the camera would work for my driveway. The DAY AFTER installation I called ADT that system isn’t working. To make a very long story short and after speaking to ELEVEN different people and a false alarm after only having system for 35 days, I told them to remove all equipment. Their promise of 6 month money back guarantee is a joke. They are trying to charge me $2,000 to cancel contract. I have contacted the Better Business Bureau and the Mass Attorney General. I have six typed pages of all contacts I have made with them. A TOTAL NIGHTMARE!

My parents use ADT so when we bought a house, we went with them too. We like it. Their customer service rep was great. Last week, I called because one of my sensors fell off. They said somebody would be calling me to set up a time to come over but nobody's done that yet.

I wanted to have security at home and I got the thing that I wanted. The installation happened on the day that I put the appointment and it was very quick. Jeff was my installer and he was a cool guy - the best. This guy is like a genius. My ADT system is good and it's working perfectly.

I ended up choosing ADT which is what I had before. The guy who came out was very helpful and he did an excellent job. He was good. I like my ADT system. I never received my gift card, though, that I was supposed to get. But I thought it was gonna come in the mail.

ADT offered the $850 equipment free. At first, I thought the ad was misleading. When the gentleman got here and told me the price of everything, I didn't know that there were extra. What he had me down for was way more than what I could afford. I didn't know that the equipment would go over $850, so I had to take some stuff off.

ADT had a really good price when we were looking to get a home security system and I know that they're a reputable company, so I chose them. Customer service when I called was great, and when they came out to my home, it was great as well. However, I was told that they were gonna send me $100 gift card to vouch for the system that I had to pay for or for something that I had to pay for that was around $100, but I never received that. It's something I am frustrated by too. I have been waiting for that card to arrive and it's been almost a month now. Still, if they say they're gonna send me a gift card, they'll follow through with it.

ADT was offered to me when I was signing up for AT&T. It only took a few days for someone to come out and set it up. He was awesome, very friendly and helpful. It didn't take him long to do the work. I love my system.

Our old system with another company was horrible. Then I received a promotion flyer for ADT in the mail and the pricing was misleading because of all the other monies that would have to come upfront when the installation guy was here. That needed to be addressed because I could have easily declined. They also said that I would get a $100 Visa gift card. But I haven't seen anything. Other than that, we haven't had any issues with ADT thus far compared to our old system with another company. The rep was knowledgeable, cleaned up behind himself, and was very formal. I was down there with him and it took him a couple of hours to install. Once he installed it, I received a message saying that the doorbell battery was low. But then I haven't received any other notifications after that of any issues.

I looked up reviews online and ADT was one of the top ones. It was a little bit expensive and was more than I would have thought initially, but I'm satisfied with the service that I got. It was pretty good. They were pretty comprehensive about a lot of different things like smoke alarms and water leak systems. And the security analyst that came was really comprehensive about explaining the things that I needed to make sure that the home is secure. Overall the comprehensive security analysis was really good. It's been an awesome experience.

The service of ADT was good. The guy came out and answered any questions we had. The installation went smoothly. It didn't take very long. The only downside was the upselling stuff, the framing things in a way things were absolutely necessary when maybe they weren't, squaring the promotions we received versus the prices that we were charged for equipment and installation. They could have been more upfront about what the promotional credits that we would receive would actually afford. But overall, we were satisfied.

I signed up with ADT over the phone and it was fine. The installer was knowledgeable about the equipment and handled himself properly. However, the installation was a bit of a nightmare. There was a bit of drama. There were some things that were installed which weren't on the paperwork, and then we had to get that corrected. I requested the features and they were installed, but then, upon looking at the contract, none of the features were checked off. It could have been an oversight on someone's part. That paperwork was done by somebody in the office, not by the installer. The guy had to come back a few times. But it's okay. Everything is operational. The system does what it is supposed to do.

ADT reps told me the details and made an appointment. But they did not explain the packages really well. They told me the cost but didn't tell me that it was only for the front and the back door, which was not enough. It ended up to be $800 more for the other windows that needed sensors. Even though it made sense, they didn't say anything about that.

Everything was explained well and it was an easy process. The only problem I had was it seems when you're on the phone and you get the details about the pricing, it changes once the technician comes out. A lot of the things that were available weren't explained all that well over the phone. I expected one price but it turned out to be a different one. They can give a lot of the information over the phone rather than having someone come to the house and start to explain. That's probably just the way it's done but I would have been better placing my order over the phone and knowing exactly what I would pay rather than having someone come to the house and figure that out. Other than that, the equipment is fine. It's easy to use.

I knew about ADT from other people. Things went smoothly with their sales rep. They answered all my questions and they were able to give me a good deal. Their explanation was thorough and to the point. Everything worked out. The people who came out for the installation were very knowledgeable, got the job done quickly, and they were able to have everything work properly. It's an alarm system and as far as it works, I don’t have any issues. I've had a very easy experience. Everything, like getting them out here, went smoothly.

I’m not very happy with ADT. I wasn’t doing well. My mom wasn’t doing well. We weren’t really able to listen to everything. I was trying to cancel, and I didn’t know I was at the 72-hour window thing. They’re not gonna cancel so I’m kinda stuck for two years. The service screwed up and everything else even though we had it all planned right supposedly.

We moved into an area and I really didn't think we needed an alarm system. I feel really pretty safe up there. But my wife has trouble sleeping at night. She hears every noise. For peace of mind, I realized that when we came up here, we were going to, probably at some point, look to install an alarm system in the house.

ADT is pretty popular and has a reputation. I see signs around the neighborhood with it. The guy that came and set it up was great. He took care of everything. I didn't have to even ask any questions as he answered them before I even asked. He was very much knowledgeable about the system. The only thing is I'm having trouble getting the system connected to the Alexa app or to the Alexa Echo Amazon. It says it does though. I tried to go that route because it was supposed to work with Alexa. But it keeps telling me to log in and tried to log in through ADT control. This is my ADT and there's no place to register for that. It is a problem that I haven't been able to figure out. I'm not as young as I used to be.

My mom has ADT in Toledo, Ohio so I decided to go with it. ADT's rep was great. She answered all the questions that I needed answered, and she’s funny. The installer who came out was cool. He had his mask on. He talked to me, showed me everything and what he was gonna do and asked me where I wanted stuff put. He was pretty good. Everything was cool. I just have the motion monitor for now, and then I wanna get the cameras put in at my front and back doors.

I’ve been satisfied with ADT for years. I had it before so I just moved location. The rep was great. He was very professional, friendly, knowledgeable, and thorough with going over the services. He was extremely helpful with everything. I didn't feel like he was trying to sell me on anything versus just telling me what would be in my best interest and working with my budget. The installation was fine and everything was good. I love my ADT. It’s the best product around and people should really look into it.

I was comparing two other companies and ADT was were charging a little higher. But they reduced down to what is the monthly cost. So price-wise, ADT was on top. Then with what the features that they were offering and how easily I could call over their customer service, we decided to go with them. Their reps were pretty friendly and approachable. They didn't pull information over my head and everything was explained clearly. I tried to negotiate a little bit and they had little flexibility as well. They were willing to listen and work with the customer. So, I was happy with that. The system had a little stick-on sensor but after a few days, it fell off. I just came to the house and I noticed that the sensor was on the ground. So, the sticker was not good. They should be using some kind of Velcro or have a better approach to sticking on the sensor.

I wanted a security company and saw ADT ads on social media. I called them and also three other different companies. ADT could get out to us the soonest. Everything was great with their installer. So far, the system has been good. I got a front camera to the front side of the house, a camera to the back of the house as well as a doorbell camera and sensors on all windows.

So far I am NOT impressed with the service. We had a tech, or so I thought, named Tom come out and install the system while my mom was in the hospital. The goal was to get a more automated system so I could keep my eye on her. I also wanted to be able to LOCK the door if she did not b/c she had NOT been locking up and put a camera on her so I could see if she fell or if anything was amiss if I could not get her on the phone. I also was very animate that I wanted the device that she wears to alert of a fall, which I was told would be on the truck with the guys along with the remote locking system. Those two things and the cameras were my immediate needs. I was told no problem.

I've always had ADT. So, when I sold my house and went into a rental property, I just called them. The installation went okay. The installer seemed a little bit inexperienced to me. I was asking questions and some things. He said, "Well, let me look that up." But what he lacked in experience, he made up for enthusiasm. He got it done. The system's working well. I can just pull up on my phone. If I forget to lock it, I can lock it from there.

I heard of ADT from my sister living in Arkansas and other people. The rep was nice and professional. When he came, he showed us, explained to us what he needed to do, and how it would work. He went over what he thought was a good plan for the way our house was set up and what our needs were. He did a good job in doing that.

My ADT system is new, so it's working fine. I like the way I can walk around the house and still be secured. I also like my cameras. If somebody came in and went to my door in the garage, I could see them. So far, I'm satisfied with it.

The installation experience was awful. My husband's getting ready to email the manager in regards to that to send pictures because we're not happy with how anything was placed in the home. The guy installed the door lock that we had put on our front door and it's not working. He turned around and brought another one out the next day and that one is still not working. We live in a brand new home that wasn't cheap and there's a lot of damage and stuff done to areas that he did the installation. The functionality of the system is pretty good for the most part other than we can't use the front door because it doesn't work it all.

My family members and neighbors told me about ADT. They have great service. The rep was very patient with me and he explained everything just perfect. The installation was very explainable when he broke it down and explained it to me. He was very nice and professional. Everything went well. I wanted to get at least two other doorbell cameras. They weren't included in the package that I got. But the rep told me I could switch it out at a later date. I'll let other folks know when they want some alarm systems and some of the features.

Everybody told me that ADT was the best. Ther reps were very good and nice. But I had three people here at different times because there was a problem. The first guy that came was really nice but he was here 12 and a half hours. He told me this was the second half and he was done. He was really not completely qualified and I found out he wasn't from ADT. He was from wherever they get outfielders from. I had problems with the system afterwards so I had to have technicians back two times. The last guy that came was wonderful. Other than that, my system is fine and I like all of its features. I like the way the system works and how I can look on my phone and see things in the cameras.

We just moved in an apartment and we felt like we should have some type of security. But I felt like I wasn't given all the information I should have known from the beginning. I wasn't told that if I don't like something, I have 72 hours. After 72 hours, I'm inside of the contract and I have to pay 75% of it which would've been $1,600. The answer that was given to me was the first 30 days, which was more understandable to give somebody time to try to see if they really like it or not. I was a little shocked and upset about that. It took me a little over that to see if I wanna keep it or not or go with a lower plan. Seeing that they wouldn't let me, I just didn't like that. But I'm stuck now, so I gotta get used to it.

The sales rep of ADT was good. He was patient and he answered the questions that were asked to him. The installer also made sure everything was working. He also told me that there was a trial for seven days. ‘Cause I had another different system in here and certain things I didn’t need and he'd say, “You don’t need that.” So, he was good. The equipment wasn’t difficult at all to operate because the installer took his time to show me at the beginning when he first did it. He made sure before he left that I understood how to do it. Now that we know that we have this alarm system, we sleep like a baby. I had sticks in the window, so nobody can see it there, because of the experience I had 12 years ago when somebody broke in here while we were asleep. Now, I took it out because I believe in ADT. I wish I would’ve gotten it a long time ago. I’m satisfied with them.

I see "ADT system" in most signs. I know them from commercials and also through word of mouth when I ask a few people how good the system is that's offered. Mainly, I liked the simplicity of the system. The system was really explained to me like what my options were and the different variants of packages as well as any hidden cost. They were fair. It seemed like it was upfront, so I had no problems with it. The installation went really well. They were very professional. They came in, did what they needed to do in the home, and explained everything to me. They left the home the way it was, except secured better outside of that. It was a really good experience and I really enjoyed it. The system is amazing. It's so simple.

Protect Your Home had the best rating but it is expensive which is what we're kind of having regrets about right now. But what's done is done. One of the reasons that we went ahead and did it was because the sales rep got an okay from his boss to give us two extra $100 of gift cards because it would make one payment towards our $1200 dollars down or it would compensate for what we do have to spend out. We were supposed to get $300 worth of Visa and we haven't heard anything about that. He left without mentioning it again but I don’t think it was on purpose. He was a good guy and he did a great job. I tried calling the other day and they didn't know anything about them. They told me to call back in two weeks, which is kind of aggravating. I managed to set off the system at 5:30 this morning, which scared the heck out of me but the installation went fine.

I was changing over and I was transferred to ADT. It's is a known name so I just went ahead and did that. They were fine and everything was good. The one who set everything up was great. He explained everything to us like all the costs and what was the best way to secure the home. He installed everything really quickly. It took maybe an hour and a half. The system is pretty quick and easy to understand.

The sales representatives from ADT came out to discuss the coverages, the plans and the home protection options. The contractor seemed knowledgeable when he was discussing the different items and products that ADT has. He was diligent on placement as well as the need of what he thought I would need. He walked me through the keypad as well as we also got one of the automatic locks. He had me test it out and then he tested it out.

I Googled the different companies and ADT was the one that I ended up going with. ADT is a well-known company and I like having the security system along with the cameras. It was a better bundle. The person that scheduled my appointment was good. But it was kind of a little bit misleading from what he told me and then when the person actually came out. It was two different things or maybe he just didn't word it the right way, which I get. He's a salesperson so they kinda say it to kinda get you, which was fine since we wanted it.

I needed to put some security on my house. ADT told me what the options were. It was really simple. The installer was outstanding. His name was Kyle. He gave me his personal cell phone number. I’m in Arkansas working right now, and he came by the house and put the system in. Then, I had a minor issue with it. One of the alarms was going off every time I opened the basement door, and he got on the internet and fixed it for me right then. It was like 9:30 at night. He went above and beyond for me. As far as the alarm system, it's fairly easy to use. I've been out of town, and I take care of my grandmother, so that really was the reason for it. We got a homecare lady staying there now. She hasn't had any problems with it either. It gives me peace of mind. I can check on the phone and see the pictures of the doors, driveway and backdoor. So, it’s great.

I had CPI and their CEO and myself do not share the same values so, it was time for them to go. When I first called ADT, the rep was awesome and he was a pleasure to speak with. The gentleman on the phone and I got more stuff added to my package. Both of them were very knowledgeable and answered all of my questions. The box is different from CPI and I had to call my tech from ADT. He was awesome and he took the time to explain everything. It has only been a few weeks that I’ve had it but I'm getting used to it. I like that no matter what I do, I get a text and an email. I ran to the store and I was just going down the street, and it said, "Door open, alarm not set". I love my subdivision but I'm an over-the-road truck driver, so when I'm gone for weeks at a time, that's when I set it. ADT rocks.

The reps are easy to talk to and they're a decent price. I have to have a rep come in and redo something today. One of their boxes fell off my sliding door in the middle of the night for some weird reason. I had to set up an appointment. I talked to somebody last Saturday. I talked to the tech that originally did it. I texted him, and then he talked to customer service and then we got customer service to set up an appointment for today. I instantly got ahold of that technician faster than I did with customer service. It was nice that I got to contact him directly.

There was a special offer from ADT through my credit card and the purchase went smoothly. The service representative clearly communicated the offering. I had the installation scheduled in about 30 minutes but the installers came three weeks out. I needed to have them come at a specific time. The system was easy to begin with so coaching wasn't necessary but the training was adequate.

I am the business customer of ADT/Protection 1. After the numbers of call that I had made to ask for service and end up charging nearly $1000 and still do not fix the problem. I said goodbye to them, but this is not it. After that I have received calls from them every month to collect the last payment. I had pay for everything. Finally, I ask them to sent me an email that this is it. Stay Away.

I wanted the security system to be streamlined because the previous owners of the house had ADT before. So I figured that the takeover would be easy. The first technician tried to get it through the attic but he couldn't do it, so the manager was going to come out. The first technician was amazing though and he did awesome. I really enjoyed working with him a lot. He took a lot of time to walk me through everything and when he couldn’t get it through the attic, he stopped and requested the manager to get someone else out here who could. He didn’t go forward and I really appreciated that.

They brought what I ordered and put it in. The system is pretty good right now. They gave me an instruction on how to turn it on and off. When I first used it all by myself, I pushed the wrong button and it went off. Overall, I like the system because I'm alone and too many people had been hanging around. I wanted to be safe inside. I also like that it's easy to read. It’s all nice and lit up.

ADT was offering a good promotional special and when I called, the interaction was great. However, the representative over the phone should not tell you that you're gonna get an email and then they don't do that. I was told I was gonna receive an email with everything that we had discussed and that didn't happen. I had to call back and try to figure out why I didn't receive my email. I went back and forth with the customer rep and the manager that was on duty at that time.

I had a contract with Vivint and since I had this big screen on my wall, I liked that I can go on it and pull my cameras up. I can screenshot anything on that panel and I can have my doorbell thing pulled up as well. I wanted to lower my bill that I was already paying with them and when I decided to go with ADT, they told me I could get the same thing for $56 a month and I was all for it. I explained to the rep how much in detail that Vivint goes and I liked all the details. I was informed that they would offer the same as what I already had with Vivint, but she didn’t tell me that the system didn’t come with a doorbell.

I was googling security systems and comparing different vendors, and I decided on ADT based on what I was getting for the cost of what I would spend. The rep was informative and he knew what he was talking about. He was patient with the questions so, he was great. The installation went very well and as for the system’s features, I liked the cameras the most. The service has been good so far.

ADT's service never worked well at our house. Given all the new security system options on the market, we decided to cancel ADT. On my first call, the representative gave us a month's billing credit ($29.99) and said a service tech would be scheduled to rectify our issues. A service tech never contacted, and two weeks later I called back again to cancel with finality. A week later, my credit card was charged $29.99; the credit I was promised to defer initial cancellation never appeared. Three calls, six service representatives, and almost two months later, my credit/refund has not materialized.

I saw an ad on my Facebook and I gave them a call to get a quote. It was a holding fee or fee for installation person to come out. But it was pretty good. Everyone was very professional and knowledgeable. They gave me great advice as to what I should do. So everything was good on that end. Everything works great. Even my kids know how to use it now. So it's very easy to use. But their online advertisement should be more clear as far as what the consumer is really gonna get. The rate was definitely not what I came in thinking it would be.

ADT has always been a thing and it’s one of the more known as opposed to other providers. The person over the phone was awesome as well as the installer. He was cool and he explained everything. He was very efficient. We’ve never been in a position where we needed the system to work extremely well, but it's what you always hope for. I like the smart features. It’s a lot more convenient. You can check it whenever and wherever and make sure everything's what it should be.

We've been with CPI for about 16 years and there weren't problems with customer service, we were just unhappy about what their CEO comments were made back regarding the issues that were going on in the United States about minorities and so we decided we didn't want to be with that particular type of company. I went online and researched a couple of places and we narrowed it down to two.

ADT kept calling me and I figured, "Well, I see a lot of people with it here around," so I went ahead and got it too. There's no problem here. It works. The rep explained the way it would be done. But the pricing part was a pain because they said I had to pay $107 at the beginning, and then when they got here, I ended up paying another 300 out of pocket. And then it said $59 a month, but then that was not even including taxes on the paperwork of the guy that got the system installed. I also thought that I would have at least a camera inside my house other than the ones on the outside. And then, when I got to the system, I realized that I just wasted some money to get a system because somebody is always at home and I never even have to turn on my alarm. But other than those things, the installation went well. The tech was friendly and he explained everything well.

The contractor did a good job. He was very nice man. He explained everything very thoroughly to me. I'm not very good at computer stuff myself. He went through the stuff till at least I understood it the best I could. He showed me how to use the app on my phone. The system seems to work good. It seems to do what I want it to do. Everything has been great so far. I could feel that I can leave my door unlocked and not worry about it because my phone tells me immediately if someone is in the driveway.

I had a good experience with ADT's rep. I went with them and the guy who did my installation was really good too. He gave me all the options and let me decide what I wanted. He let me know what each of their items did and made the installation experience easy. We like our system so far.

I had the worst experience with this company. They have no clue on what customer service should be like. Not one time a manager reached out to try to help. I made 12 calls to try to resolve a simple issue with a wall panel my elderly parents couldn’t used, all I wanted was to changed the panel to a more simple one. Instead they wanted me to buy a new system. And my service got interrupted, not one time I never received a call about it. They are not monitoring your home like they claimed they are. This company is a joke and I'm serious, I had other system before ADT and this is the worst. VIVINT definitely exposed the lack of customer service I was getting with ADT.

I cannot believe that a company can get away with lie after lie. First the salesperson came down and told us that we will not be locked into a contract and we can cancel at any time. He kept repeating it to the point where I should have known something is off. I have been having trouble with them ever since. Today I called them that I have updated my WiFi and need to update my camera. They wanted me to get onto a ladder (which I don’t have) to reset my camera. I asked them if they can come down and do it for me, they said sure. They set up the appointment and didn’t mention anything about a “discounted” price of $173 for the first half hour!!! They are the least transparent company ever and I wish I would have read reviews before signing up. I am now stuck in a contract that I don’t want and can’t afford.

Updated on 08/01/2020: Now I’m facing additional issues! NO ONE FROM UPPER MANAGEMENT HAS RESPONDED ONLY SALES. I’m unable to reach anyone to speak with to find out why I’m being told now that I have to pay $450 for the PREVIOUS contract that should not be in service. The new contract forced from ADT was set up for connection 8/3. The leasing agent stated they have security through Comcast; however, I’m not going to be stuck with a $450 cancellation contract; therefore since ADT wants to be unreasonable, connection needs to be set up and I’ll stick with the $29.99 for the 12 months! ADT GIVES ME NO CHOICE. DO THEY?

We went with ADT thinking they were gonna have a better price versus other providers. They were priced pretty high though. We originally thought we would be paying $1,200 for all the products that we were putting in. When their tech came out and started installing the system, the cost was over $5,000. ADT ended up bringing the price down to about $2,600. The tech also didn't have all the things he needed and had to come back another time. He broke one of the parts for the basement water detector as well. He had to get another one of those. Now, we're waiting on an outside camera that he has not installed. We haven't heard from him yet. Still, we're happy with our system so far.

The system is great and the installer was great too. I wasn't there when the install got done, but I had a friend who I'm gonna be sharing the house with there. I've had ADT in the past and they are on it. Any movement or anything at my house, the cops are called and I'm called. They're very efficient. This time, the box is bigger than the other box that I had and I might ask if we can move it a little bit later on to a different location, but I'm sure that wouldn't be hard to do.

The ADT system is easy to use. The app is nice as well.

The rep explained everything clearly and installed the system. But it's a new home and the Wi-Fi is not ready so we haven't set up everything yet. He still needs to come for a second time. When he was here, he installed all of the motion detectors, the door switches, the window shaft switches, and the panel. The remaining are the front doorbell video camera and the backdoor video camera. He is skilled. But he didn't take care of the details very much. For example, cleaning the trash and the debris after he drilled the hole on the wall.

We've been in Minnesota for how many years so we were comfortable with that, but here in Colorado, we're not comfortable. In our area, being a new construction, people go in there, break in and steal stuff and dump stuff off. It took a while for them to stop doing that. ADT's installer is a nice guy. He installed the motions on the doors and a camera.

Where I live in South Florida, everybody has a security system because there's a lot of crime. There are predominantly two signs in everybody's yard, ADT or Xfinity which I have for Wi-Fi service. I decided to go with ADT because security is all they do. Plus, I had them at another address in a different part of the country. When I bought a new home, my name was farmed out to other services and everybody started calling me. ADT called me up and I explained to them that I was a previous customer. They offered me a discount and I found that it was way above and beyond what most people get. I got a discount on equipment of about $3,000 and other people normally get a $900 standard discount. Being a repeat customer got me better discounting.

A lot of my neighbors have ADT. I had AT&T beforehand and I was not happy with them, so I switched with ADT. The sales rep answered all my questions and made me feel very comfortable. I did the windows, the doors and the keyless fob and the installer was wonderful. He was very knowledgeable and he did not overstay. There was social distancing with everything going on as well. He did what he had to do and explained everything very thoroughly before he left.

ADT was recommended by the deputy sheriff in Baldwin County and then I had simultaneously received the brochure that said I could get free equipment and it's for 27.99 a month. We scheduled the appointment with the sales rep and Mike ** came out. He was very, very good. But it was a little questionable that they told me I had to pay $99 upfront to schedule the appointment and then they told me I'd get that back with $100 Visa cards. Then the charge ended up being 107.99. When the salesman came, I had to send in all the paperwork to get the Visa card. I had to go get a 4.95 money order. So I'm really only get $95 back and I had to put in 107. They owe me $12. I like for people to be straightforward about things because the devil is in the details.

I've always had ADT growing up. Our family had it in our homes and so it’s something I wanted when I bought my house in North Carolina, was kind of the same setup my parents have in their house. I'm in the military and one of my buddies who was in California with me told me about ADT and how that's actually a really good deal. I'm about to be with special forces. I’m going to all kinda deployments and I don't want my wife at home alone so I got ADT for some protection over the house. The sales representative was good. The guy came out the day that I moved out here and set the system up. I like it a lot and I wanna get a few cameras in the house before I leave and some of the stuff in the windows.

I went with ADT because before I was using ADT for my business. I liked that. They're more secure and careful. I'm happy with ADT and everything's fine.

I looked up ADT on the internet and I liked their availability. The sales rep was good but they could’ve reviewed the pricing over the phone. The installer said the system was new to him so it would have been better to go over the details with someone who knows it. The installation took six hours but I didn’t mind.

They sent us a thing through the mail and it was a little cheaper for what I got. I'm familiar with ADT, being in the fire service, so I switched. We got pretty much what we had except for the maintenance program. They will come out without any charge, which is one nice thing. When the installer came, he knew what he was doing and he explained everything. So far, the alarm system is working fine. I'm happy with what it's doing.

ADT set me up with Protect Your Home. I was looking for ADT itself but they said that Protect Your Home was the one that will do it for us. The individuals whom I spoke to prior to the consultation and then our individual who came to the house to do the consultation had very pleasing personalities and were very attuned to what I was saying and what I was requesting. Thus far, I have no complaints because everything has operated correctly.

We bought a home and ADT contacted us and said that we were given a $100 credit for goods. We decided to go with them and went through a very simple process to purchase their system. Their rep worked with what we wanted and our needs. The installation only took three hours and everything was very well explained by the techs. They were very thorough. With the system, it's nice that we are able to set a reminder for when we don't turn our alarm on by a certain time.

The house was protected before, but it was a very old system. ADT put it in about 12 years ago. I had used Guardian and I wasn't happy with it. I called ADT, and so we completely redid the system for the house. It was very expensive. I have used ADT before, and I got an advertisement. The price has turned out to be a whole lot higher than the advertisement said. I've had an uneasy feeling for a couple of months. But I got what I paid for, which was peace of mind. The system is easy to use, too. As far as the people, the guy that came out spent 14 hours here. We got to know each other really well. I bet he wanted to get it done. He was a very dear guy. He was very personable and seemed to know what he was doing. He was kind, thoughtful and careful.

With all this stuff going on, I wanted to have a security system. I wanted ADT because they were running a special and I could afford it, but then they told me it was almost $60. That wasn't running in my budget. Still, they came, hooked up the stuff, and except for the monthly paid charges, I’m very satisfied with it. I haven't investigated any of it yet, but the installer hooked the remote control thing. He was sweet too. He told me he could get me a cheaper rate, but it still ended up being a lot higher than I had. Apart from that, I love the system and I had recommend it to a friend.

Customers beware: A contract with "Blue by ADT" is not a contract with "ADT". I signed up with "Blue by ADT" when I was moving to a condo for a year. Now, I am moving to a house and ADT can't send a professional technician to set up my home security because I am with "Blue by ADT". My only choice is to buy and set up 100+ sensors on my own to secure my new house to keep my family safe. "Blue by ADT" technician (Dylan) gave me the assurance that if I sign a new contract with ADT and get a new ADT system installed at my house, "Blue by ADT" would waive my early termination fee ($500). An ADT technician (Steve) couldn't confirm this waiver. I am stuck with no security at my new house.

The ADT rep I spoke with over the phone suggested me to get the home protection. I got that done for the house. The installation was fine and the installer did good. The system is pretty easy to navigate. I like having the app. You don't really gotta even touch the system.

My mom uses ADT and when they set everything up for me, it was great. The tech asked what my security needs were at the time and advised me of different things I could do to upgrade along the way depending on what my financial situation was at this time. He showed me how to use the system on my phone and on the key fob. He was very thorough which was great. He was also very patient and explained everything. He was awesome. They had to do the extra billings the next three days though and that's the one thing that did throw me for the loop a little bit because I wasn't prepared for that. I didn't know anything about it until he came out and advised that they were gonna have to do that. It got me in bind a little bit. I would've postponed the installation because I had just moved. I would recommend that they let someone know that there would be another fee that is outside of the initial fee, at the time of install.

I currently have ADT at my home in a different state and I've been very happy with it. I've heard a couple stories about the other service down there and I didn't want to take any chances. So I decided I was gonna go with ADT. I went with the completely wireless so it's a stand-alone system and it doesn't need the internet. The gentleman that installed my ADT was very informative. He knew what he was doing. We went through and made sure that I was covered in all areas. He was very good. He did a very nice job.

The sales people were okay, except for certain information. They didn't tell us regarding financing but that was okay. The installation was fine. The only downfall we have right now is that we didn't get a book to tell us how to operate the system and it’s something that you are not able to go into online. I went online to check to see help but I didn't see a number that I can call.

The installation of our ADT was okay. It was a long process, but it was all right. I didn’t know we had to have a credit card though. I had to check my phone all day and he had to wait for some people on the other end. But other than that, it was okay. The service of the salesperson was good. Just when you call, they should tell you whether you’re gonna buy it. ‘Cause I didn’t know. One time, he told me like 500-some dollars for four months and I couldn’t do that. So, when you call, they need to tell you, “We’ll give you option on what you want to do,” before they throw the price at you. But I'm satisfied with them.

We used a program called Porch that our Realtor agency had something to do with. Then, they called and asked if I wanted a security program. I said yes and they suggested ADT. It was the most well-known to us. I have a weird situation where I make all my girlfriends do all of my decisions for me. So, I had installed everything fine and I thought I understood it. Then, my girlfriend got home after the installation was done and she said that I needed to change a few things. I had to call back and get some stuff fixed that I had done wrong but it was simple to get everything fixed. I have a door open/closed sensor with a glass sensor as well. I also have two normal open/closed sensors, fire and carbon detector and a motion sensor downstairs in my basement.

My experience with them was always good not great but good. Today July 8 I'm the middle of a pandemic I was called by service agent Tina. None of this is Tina's fault however I'm sure that's not even her name. She called stating that my account was in delinquent. Lol I have auto-pay so the last 3 times they called about this that statement ended the call but Tina tells me that no this is from 2018 and they couldn't charge it with the auto pay.

I’ve had an alarm system for eons and it sold out to ADT. They couldn’t come out and fix it, and it kind of ticked me off. So I just unhooked it and I was done with that one for a while. Then I got the brochure from ADT in the mail that said the 2,799. So I called them and they came out and installed it in less than half a day. The sales guy was great. He was really good.

ADT's sales rep was the worst one I've ever had. He completely lied. And that's why I was discounted my price. I got his call pulled and he completely lied to me over the phone. If I could do it all over again, I wouldn't use the company. But it's too late. The guy that put the system in my house was cool. He even told me the guy lied to me. So, the guy lied straight to my face. Told me no upfront costs. It was 700 upfront. Told me the 27.99 no strings attached, a complete lie. I was completely lied to by the entire company multiple times to the point where I had the highest customer experience person in ADT called me personally and apologized. He didn't do much other than say they were gonna fix stuff in-house which makes me a testing rabbit for the company. It was a garbage experience.

The guy I spoke to initially on the phone explained everything to me. The guy who came to do the install was very informative. Once he got there, it took a few hours to do it. So overall, it was very good. I like the fact that I can sort of control it remotely. The security features are pretty good.

I got an offer letter from ADT so I thought my service would be great. But after joining them, it was a bad experience for me. When I called customer service, they were directly independent. They said that all the sensors for the windows and doors gotta be fixed. Defenders came over here and that was not the case. They gave only $2 of sensors and there were no sensors for the windows. They were higher priced and wireless. I didn't like it. I found out that the wiring in the house was better than the wireless because it’s doubling up the system. The older system has become useless. I also found out that there were only three days to cancel the service and I didn't know that, so I didn't like that either.

I was trying to go for something different because I have Protection 1. I like it but I'm just trying to go with a new company. I spoke to an ADT rep and he was kind of confusing because he made it seem like you get one free camera and if you want extra cameras, you have to pay for it. When the technician got here, he said that wasn't the case. That's false advertising. When the rep came, I had to pay the $99. They had to charge my card in advance. Then he said, "It does come with one free camera and if you want additional cameras, you can get that." But the only thing I got was the alarm hook-up, the little motion sensor and a key thing. Other than that, the tech was nice and cool. He showed me how to work the system. So far, it's good.

The front door is showing open due to the fact that the thing that the gentleman stuck up on the door is not staying up there. So I only have one on my door now. But overall, I was very satisfied. I also got the motion camera and it's good.

I found ADT online and it seemed to be the right one for me. Their rep was real good at explaining everything and showing us how to use the box. Everything went fine. Everything is perfect with the equipment. It's just what we needed.

I have a Bank of America account and I got $75 cash back for going with ADT. The installer I had was fantastic. He was very friendly and personable. He was very patient in explaining everything to me and was not pushy at all. He was knowledgeable and answered all my questions. Plus, he seemed to like his job which made a huge difference.

There were signs around the neighborhood that people have ADT on their property. I don't really know much about home security to begin with and just within the last three months, we've had four incidents here. The license plate on my husband’s truck was stolen and swapped with a stolen vehicle's plate. His tire was also vandalized. Before the theft, the 2020 sticker that you put on your license plate was also stolen. Then on July 2nd, my car was stolen right out of the driveway. I was worried. They started with the cars and they’ll eventually gonna come in the house.

I liked ADT's availability and the sales rep that I worked with was good. The installation went good. We had a very open conversation and they were very casual and professional. ADT used to do an integration with the Ring, and I had already ordered one. It would have been nice to have that as kind of like part of the package. Also, understanding from a standpoint of Wi-Fi and wired cameras, the range and what the risks are, that could have been presented during the pre-installation a little bit better. It could have given me a better sort of forecasting picture of what I was looking at. But overall, my experience was great.

I was kind of disappointed with ADT the other day. I called a couple of times, and I didn't get any answer. It's supposed to be 24/7. I'm not sure if it's because of the Memorial Day weekend, but I called and wasn't able to connect with anyone. Sometimes, I get a call at 2:00 in the morning. The sensors go off saying there's a burglary when I know there’s none. It could be just from the weather. So, I don't know if those sensors need to be readjusted on the windows. Those are the same couple ones that give a false alarm, and that should be addressed.

The sales rep and the installation were fantastic. However, for some reason, they had me down as automatic pay through my credit card which I don’t recall doing, so I called them and had that fixed. Now, I have to call and find out why I have a bill already when it’s only been in for a week or two. I also gotta call and find out how I can turn that voice down on that box. She’s very loud. Apart from that, I like that ADT has secured the whole house and garage.