ADT Reviews

I had an issue with an intruder in my backyard on Tuesday and ADT said they could be out there the next day. I know the name and they were the first people I called. They were at my house on Thursday with the new system. The gentleman was very good. He did what he had to do, and he didn't put it up quick and make a mistake. He took some time and did it right. The installer ran over the grid with me and my wife. We use the smart phone app and it’s just easier. All I gotta do is get on my phone, open the app, disarm the system, arm the system and we go.

My contract with another company expired, so I thought I'd give ADT another try. I had ADT before. Before I left, I couldn't keep the same monitoring fee but I started out with one monitoring fee. This time, it was supposed to be 27, but it ended up being higher because of the equipment. So with that being said, I had the option to say no, but I went ahead anyway because I wanted my home protected. The person from ADT over the phone was pretty professional. And everything was fine with the gentleman that came out to install the equipment.

Both the reps of ADT were great and informative. The guy that came in to install the system was knowledgeable and very pleasant too. The experience with ADT has been great so far. They solved my problem.

Was not fully explained started installing the equipment into my house before I have even agreed to anything. The representative said I had to pay this much on the day of installation after he had already installed it and I said, "No I don't want to do this," and he's simple, "I've already installed the equipment so this is a contract. You're stuck in it." Just very dissatisfied and I want out of this contract not only that but I was supposed to receive $100 Visa gift card that I have never received. This is a scam and they suckered me into it.

I just happened to get the Protect Your Home thing in the mail, but the ADT part of it got a long-time reputation. It has been around for a while. There were two installers and both were very informative and accommodating. It was overall a positive experience. ADT was good.

ADT was recommended by my sister who also has it. I got ADT because I had a break-in in my car. Everything was good with my experience with ADT, but I just wanted to get some information on how to make the camera to record itself. I'm also supposed to be getting a $100 gift card, which I never got, so far.

My church had ADT and my pastor recommended for us to get one also. The ADT rep was on point with everything. He sat there and took the time ‘cause we were a little green about it. He showed us how to go on our phone to get it, what to do and what to expect. He explained everything that we needed to know. So now, we know that the system is pretty simple to use. He was really helpful. ADT is something good to have when you're not at home. Someone is watching your house for you.

ADT's sales rep was alright. I didn't know that we covered everything though, and I was on the phone a long time. By the time I installed, I still had questions. Other than that, they matched me up with the right plan. I like the features that I had. I like being able to have the home automation. So far, so good. The system has worked pretty well. I would like a little more flexibility on what I'm able to do on a sensor-to-sensor basis. So, for example, I have the time going off whenever a door is open, but I really only want that on the front door. I don't necessarily want that on all the doors. I wish I had a little more flexibility there like I did on my other system. Other than that, it's giving me everything that I need thus far. I feel like it’s more secure in that house now that I have this system.

The sales guy was personable and knowledgeable. The installer was really good. He was knowledgeable and he knew what he was doing. He was also friendly and nice. It's easy to use the system. I feel better knowing that if something happens, I'll be alerted.

We like the cellular aspect of ADT and its reputation. The experience was wonderful over the phone. We loved what they told us over the phone about using our old equipment. However, when the installers got there, they said we could use none of the old equipment. So it went from us, paying about 50 bucks for them to come and install, to us, paying almost $3000 to get everything installed. The experience with the technicians was pretty cool though. There were a couple of things that weren't right, and they came back and made everything right. Part of the initial slip-up is we wanted every window covered, and they didn't cover a couple of windows in the garage. They didn't bring enough stuff, so when they came back, they took care of it. So far, it seems to be working well.

Protect Your Home was a whole thing from first home owners and it was convenient to go with them, especially since they called me. The reps I talked to were very nice and because English is not my first language, they would repeat when I didn’t understand. It didn’t bother them and they spoke very understandingly, not too fancy that I couldn’t understand. So far, I like that I can set up the alarm and take it down with my phone. The system is easy to operate and .since having it, I feel more confident leaving the house alone.

ADT gave me the fastest available appointment. Their rep was fine but the prices and the product that I was told to get changed a little bit. I was promised was that all the windows were gonna be covered. The rep said that I was gonna get sensors on my windows but instead the technician told me that he could only give me the glass break ones. So the glass break was the only thing that I got. But there are ways to get in without breaking the glass. Other than that, the installation went great.

The installation of my ADT system was a real mess. I've been offered an alarm system with two key fobs and a touchscreen panel. I never have been able to talk to the people that sold me the system again. I told the installer, "Oh, I gotta go to work. My kid and my wife is gonna stay here. My wife is at work. My kid can communicate with me or whatever." That was what I told ADT how it was gonna be before they came over here. The installer said, "Well, if you're not gonna be here, I can stop." A minute later, he said, "Yeah, I guess I can install it, but you have to sign by email." I told him it was not a big deal.

The ADT rep was excellent. Everything is great.

I know of Protect Your Home and ADT because it's a reputable company. The sales rep explained everything very thoroughly and spent a lot of time going over my questions and things like that. It was a great experience. Also, the package is great. The only thing I was disappointed in was not being able to afford the doorbell camera upfront. I wanted it but I'm on a fixed income and I wasn't able to get that. They could give a better deal on that and make it more affordable.

We had to straighten out some billings. I didn't get the billing sent to the correct address because we had a second home. But that's been the only bump we've had. Everything else went great. They've done a great job. We already had the system installed, so I had to turn it back on. The tech did a great job getting everything set up because we had an older system and he had to do some upgrades. He also had to drive about two hours to get to our house because we're on a an outlying city, which kind of surprised me that ADT wasn't serving our city of 30,000 people.

I changed my internet provider from Comcast to AT&T and ADT is partnered with AT&T. I wasn't too eager to change ‘cause Comcast has been working for me since 2014. But after I did ADT's orientation and a visit with one of their technicians, he explained to me how ADT's system is better in the sense of break-ins. ADT also kind of network their whole company around security. That definitely had some sort of influence over me because when he explained the system I had versus the system that he was offering me, I saw all the reasons why I should change. The sales was phenomenal. The young lady kept making it more enticing for me to switch in terms of giving me all their promotions that they had available including a gift card for my initial $99 to have the technician come out. I haven't received that yet though.

When I switched over to DirecTV, I was told about ADT. The technicians installed it and they were very professional. I’m getting used to the system. It doesn’t do a lot but it’s okay. ADT hasn’t sent me my gift card yet so, I need to call them and tell them that.

When we called to set up the system, ADT told us that we could get it for 27.99 a month. But then when we got it installed, the lowest we could get was 37.99. That was kind of frustrating. We felt a bit misled. We still went with it, but we would have liked to have that $10 savings per month. The rep was really good. That's how they reel you in. And then he comes and kind sells the products. He said maybe they were just confused because we already had a system. It was just an outdated system. So, we still went with it. The installation took longer than I thought, but it was an easy process. The glass break sensors are annoying. They keep going off. But other than that, we're okay so far.

ADT sell you all these dreams over the phone and when you come to the house, it's a whole different story. It's all about money so I wouldn't have gone with them. It was all lies and deceit. I would have stuck with my Ring because it is paid for and I'm not being gypped because I know what I'm getting. ADT should not sell something over the phone and then when you get in my house, it's a whole new ballgame. We were supposed to have a doorbell but we didn’t even get it because the rep was saying something about the wire. But there was wiring on there. It’s all a gimmick to me. There’s only one door chime in the door entry and I’m not so safe with that. I can’t even hear that in the basement or upstairs room. Still, I like the little bit that I do have in the alarm system.

The cameras don't work in my house. I kinda feel like ADT's rep duped me because he should've known that the upload speeds weren't enough for the cameras I got. The second time a guy came out, he knew what he was talking about because as soon as he checked my upload speed, he said the first guy should have never put these cameras up. All I wanted and cared about were the cameras. I would have never signed the contract. The guy on the phone told me one thing and then another guy showed up here. He was an actual salesman and told me a whole different story than what I was told on the phone. It's like a scam there.

ADT was installed here when I moved in a year ago and the system would tell me when the doors were open but it wasn't all working. Then, somebody came right into my home while I was sleeping and stole my checkbook because I fell asleep on the couch and left my door open. I got the security system up and running, and ADT's customer service reps have been great. They set a down payment, which I paid when I gave the salesman my credit card, then I have four payments. But I got a letter saying I paid nothing when it was installed. I don't know if it was charged to my account, but I didn't get any credit for it.

I've had ADT for five years in one time, and then I had it put in another home just recently. The installation was fine. The salesperson that came and put it in was fine. They said that there could be some add-ons. I had additional costs, like a $200 gift certificate. But the person that installed it informed me better than the person that I talked to over the phone. But it is a really good service. I am happy with it.

ADT had a rep come out and go over their system with me. I got good customer service when I purchased their system. Their installer had a mask on and he was very respectful. He gave me all the different plans and how much they would cost. I decided to go with a basic plan 'cause I couldn't afford the $3,000 for equipment. I found out later though that other companies were giving away those things for free. ADT should be more upfront with free stuff. Regardless, the system I got is really simple. I set the alarm one night and I haven't set it since.

ADT has been great. It was easy to contact them. The representative came on time to install the service and everything went well. He did his best to complete the service within the timeframe. But sometimes, I'll lose the doorbell connectivity. It might have something to do with my internet or the system.

ADT is all over our neighborhood and ads. They are well-known and everybody has it, and it's a good company. I’m very happy from the time I got on the phone with them and discussed it till the time they installed it. They were professional and it was very quick. I called around 4 o'clock the day before and the next morning, they were here. We discussed the system and installed it. The package had everything that I needed and the system does what I need to do for our house. We feel very good about it. It covers the areas that we were worried about. We got a system in before and it was a system that we got when we moved into the house. So, we were never very pleased with that.

My wife is elderly and I wanna be able to look on her if I'm away. What I wanted was security, a fire alarm, door locks, cameras and maybe one motion detector. I told the people at ADT when I first made the order what I wanted and what I needed but the technician didn't have that equipment when he got here. He probably didn't get a word. They have to come back to bring back the other equipment that they didn't have. Their price is kind of steep for monitoring and there were also no backup batteries in the cameras. If it goes, you have to plug the cameras into the wall to get power. If they don't have the power, they can't transfer to the receiver. But it's my fault 'cause I didn't understand the system before they came out here. I did not realize the cameras would not move when you control. I should have asked more questions. But that technician was very helpful. He showed me everything and explained what to do about things.

I couldn't get ahold of my other security options as there was no phone number for them so I switched to ADT. They are a good group and I can get ahold of them. I talked with their sales guys and they were really nice and professional. They felt right at home. The installation took less than an hour and the installers explained it all really well. I like how my system is set up. It's easy to use and it's convenient.

I called them and the person who I spoke to on the phone offered me a few things, but when the person came out, got to this stuff fast and I did get what they offered on the phone unless I pay the extra amount, which I had to do and I was not happy about. Also, some of the door sensors are too flimsy. They tend to keep giving error message when you look on the screen. So you have to keep going and adjusting the sensors to try and get the error message off the screen and get the home armed. Other than that, everything else is fine.

ADT had some kind of offers like a discount. I went with them and so far, it's good. I haven't had any issues. There were two guys for the installation and they were good. I liked the app on my phone and when someone disarms the alarm, you'll see who did it. I'm very satisfied.

I've had Vivint in the past and I didn't really want to go with them again. ADT is known and when I was looking at online reviews, they were saying that the system was more secure and couldn't be hacked as much as other systems. The sales rep I talked to was good and the installers who came out seemed like they were knowledgeable about the product. So far, everything is pretty good but when I'm touching numbers on the side of the panel, which is a touchscreen, there's a little thing in the middle that seems messed up.

The ADT rep was very good. The installation went okay but the system wasn't installed where we discussed, but it was fine. Everything is functional. My favorite feature is the access for me to do everything from my cell phone.

AST's sales rep was good and the installation was easy and nice. Also, the app is user-friendly.

I grew up with ADT and my father and I loved it. It was secured. I saw that they had a special for $28 online. So I called them up and had a rep come over the house and he discussed the system that I needed for the house. A lot of bad things happened to my house and I needed some kind of security. So it would be nice to get into detail with them. I loved the system that they got and I wanted to put it in. Also, it was only for 28 bucks a month. I told the rep that I was looking for a package deal. The security that I have inside the house is 100% excellent and I love it. But it is only gonna help me inside the house, so I also need cameras outside. The ADT salesman said that their special was for inside only. The price would come out over $4,000. So I told him that I didn't know if I could afford it.

I thought that ADT had the lower pricing compared to other companies. A good technician that came out to get everything set up, they were offering $100 reward back. I just had an alarm panel, like the key fob that I could use. However, the appointment was so far off from the time. I had to wait all the way from 1st to September to get it set up. When I got it set up, the appointment was from 8 am to 9:00. The technician card closer to nine o'clock in the morning. I said, "Is there any way I can reschedule it for later in the day because I have to go to work?" I had a first thing in the morning meeting. He was like, "We'll call you."

ADT's installer, Matt, was informative and he was cool. So far, I like their system's app as it is easy to use.

When I lived in the state that I moved from, we had used ADT before so we decided to use them. The rep that I talked to on the phone was very helpful. The installation went very smoothly. So far, we like the package. The system is easy to use and I feel safe with it.

We needed some security. ADT was the first people that I thought of 'cause I didn't know of anybody else at the time and that was who I was introduced to years ago. Their agent was great. However, when I initially talked to them on the phone, they gave me a quote of $58 a month. Then, they were saying that they would give me some promotion. But then, when they got there, the price just jumped up higher than what I expected. So it was a little misleading. But the person that I worked with was absolutely great. He was willing to go the extra mile. He gave me his personal phone number and said, "If you have any problems, call me, I'll come out personally."

I saw a brochure, a flyer or a pamphlet that showed a special, which was the reason I chose ADT. The features in my package are sufficient for me. There were some technical difficulties during the installation and the installer had to do things manually. He couldn't connect with something that would download it all automatically, so he had to do things over the phone. It took quite a while to do the job but he was good. I need to call ADT because one of the sensors is coming off. It's right by the garage door opening. It must be the humidity. It's unsticking and I have to keep sticking it back on, and it blocks the door from closing if I don't. I'm moving so I haven't gotten around to it yet but I need to take care of that.

We had a very good experience with the rep of ADT that we worked with. He knew what he was talking about and was very knowledgeable. He also would ask before he went into the other rooms. However, we were painting and we removed the outlet cover, the carbon monoxide went off and then the fire department showed up. The system is doing what it's supposed to do, but we weren't prepared for that. At least, we know it works.

A lot of the neighbors have had ADT through the years. I just recently moved down here from Virginia and I'm new in the area, and I wanna be able to sleep at night and turn the lights out and be safe. I just got the occupancy permit yesterday and I'm waiting for a couple more things to be connected up. Then, I'll be moving probably on the 1st of October. The gentleman who came in was very nice. He gave me his number and told me to call him at home if I had any problems, which means a lot to me. I'm not gonna call him every night. I'd call ADT but that was so very thoughtful of him showing how much he put into the program that he believes in.

I’ve been seeing ADT’s yard sign around and they were the first one who called me so I went with them. And their reps were very descriptive and knowledgeable on what the company has to offer. They made me know what I was getting into and tried to offer me more services that would have really been great, but I just wasn't in a place to purchase them.

With ADT, we feel safe every night. We have a couple more things that we have to do to get the cameras on two of my doors, front door and back door. But I have to find an electrician to rewire my doorbell, and my doorbell doesn't work. As soon as we get that done, we'll get the cameras and that'll be really good. But everything's good. We set it and we hear it being set.

ADT is a pretty well-known company. I have used them before. I know things have changed in the market, but I looked to see some of the different possibilities and just some research online. I talked to two or three different people when I called. It was good. I realized what they do is they give you free equipment. They say they don't charge you, but it's obviously built in to the price of the contract.

The ADT system is pretty intuitive and I like the different features it has. I also like the mobility of it with the app on the phone. The setup process was fairly simple. The decision to go with them came down to the price and the services they offered, as well as the long-term benefits of the warranty and so forth. But overall, I was a little bit disappointed when they were selling me the system. They weren't completely transparent with everything, as far as the costs that were associated with it. So when the tech arrived, there were some additional costs that I wasn't expecting, along with some monthly fees. Aside from that, the product itself was good.

My wife wanted something and we signed up with ADT. The guy who came out to install the system was very friendly and very nice. He also had a mask on and he stayed away. At the time, I had to leave, so he was here with my wife, but he showed her everything including the app and so far, everything seems fine.

I had a rep who was really professional and very good. He helped me understand everything that I needed to know about the alarm. And before the installer even put anything up, he went over what I talked about with the lady on the phone to makes sure it was the same plan. The guy got up and he went around the house to make sure of the wireless connection, where his connections are, and what he could do. He then looked in the attic. He did everything that he was supposed to and was really professional. He was really nice dealing with. I would really want him to come out again when I had to get the other stuff I ordered by phone. I told him I was gonna request him.

ADT gave me a really good deal on my equipment. I got almost $1,400 worth of equipment for free. So I didn't have to pay a lot of extra money. I'm also remodeling my house, so there's new furniture coming in and new appliances. With the way things are today, people are stealing anything. The rep we worked with was really good. He wore a mask the whole time he was in here. He left something at my house and I called him up and he came back. We had a really bad rain and one of the sensors got knocked off the window. They came back and they reinforced every single one of them.

I got the system installed on September the 10th and everything is working besides the camera. I got internet but he hasn’t been out here yet. The guy was supposed to come out. I called him and he said he was coming. Then he called me back and said he wasn’t allowed out and asked when my next available day would be. I told him the next day and I haven't heard from him since then. I wasn't gonna go with ADT. I wanted to start just installing my cameras and then, I let the guy talk me in to it. I am dissatisfied. I'm looking for a discount or I will be canceling my service.

We're empty nesters and nobody is home during the daytime anymore. We live out in a very rural area and there were a few break-ins in the last month. We're in the middle of a farm and you can break the window and nobody's gonna hear anything out there. I have a surveillance system up but it was starting to deteriorate pretty bad. I was looking into cameras, but cameras don't stop, just record. I went with ADT because if somebody's gonna break in, the alarm system can make it a short visit and try to keep them on the outside instead of just recording them.

I wanted protection and I like ADT's service.

I’ve always heard ADT was a good company to be with so I went with them. It was great with their sales rep. He did a great job. He went through everything. He showed me everything and gave me the options of what I wanted and what I didn't want. The install guy was nice and I was very satisfied with the experience. The system is great. It makes me feel more secure.

ADT has been around for a while. I've known about them for a while. Their sales reps have been good. They did a good job explaining the features and matched me up with the perfect package. I like the features that are offered in my service package. And since having the system, I feel a lot more secure.

I was deceived a little bit because I was told that my installation was gonna be $45 and it was 100, and that I was supposed to receive two key remotes and one camera, and I haven't received it. When I was trying to explain that to the technician that was installing the stuff, he was saying that those weren't on my stuff and that I had to take it up with ADT. So I contacted ADT and spoke with the manager. She told me that she was gonna upload the money on my card to purchase a camera. That's been two weeks ago and the funds still have not been deposited into my account. I'm trying to see if I have a contract because I'm honestly thinking about terminating it.

With 1 being lowest and 10 being the highest, I would rate the features in the service package a 3. Also, the installation was not done properly and within 10 days, one of the sensors fell off. It would be great if the installation team took care of the item that didn't stick properly. I had to follow up with ADT a couple of times to have a follow-up technician come over. They are scheduled to come this week, and I'm still waiting on the technician. The funny part is, even if the issue is with the instrument, the customer still has to pay $25 for the technician to come over and visit. That's not good.

We had ADT back in Canada two decades ago before I moved to the US. When I recently signed up with them, it was really hard to get ahold of the sales reps. But one night, I reached out and it was close to midnight. I called the 1-800 number and a gentleman was nice enough to help me out. But I didn't know that the deal was a little bit off, so we had to pay $100 in the beginning, even just for them to come in for the consultation. Still, we ended up going with ADT because I'm really busy at work and I don't have enough time. But if it was my husband, he wouldn't have gone with ADT. There are many competing companies, especially in my area, and one other company has a security guard running around the block to watch all the homes. Everybody's going with ACS here and we are the second home on the street to have ADT. My husband’s also not very happy with my choice because ADT's more expensive than ACS.

The sales rep was good. He was very helpful and friendly. The installation was quick also. The guy knew what he was doing. I have the app and I like the fact that I can turn the system on before I go to bed and feel safer. Also, anytime I leave the house, I can turn it on and know that I'm protected.

When we moved in, we received the welcome pack from ADT. But what was on the welcome pack wasn't accurate. When we called to set it up, we were quoted 29.99, and then it ended up being 59.99 for the package that was on the welcome kit. So it was a little bit misleading. The guy that came to set up was there for six hours trying to call his supervisor to figure out what was going on. That day, I paid almost $300 on top of the $100 that we paid to have them come out. They were supposed to be giving $100 back, we still haven't received that. He said that that would be back on my card within three days. It's been three weeks and still, we have not received that $100 back.

The guy from ADT that came out was cool. He explained everything and set it up. Satisfied with what I've experienced so far with ADT. Overall, it's pretty good.

My husband and I were talking about getting some kind of security because our neighborhood is kinda getting bad. I saw the ADT commercials on TV and they were giving $100 gift card back for the installation. Then I started just keeping an ear out and I realized that hospitals and places like that uses ADT. So I decided that we'd go with ADT. It's fine dealing with their rep. The items in the system were awfully high because they said we'd get $850 worth of free equipment. But that didn't include much equipment. But when my husband and I are both able to leave the house at the same time, I think I will feel safer knowing that I have it.

My ADT sales rep was okay. But I told the installer what I was looking for and that I especially want an indoor camera so that I would be able to watch my kids and talk to them while they are doing homework when I'm at work. He did not tell me that the cameras are not two-way and went ahead and installed the camera knowing that. I kinda felt like he rushed me. He did not even explain to me how the system works. He did not do a good job. He spent almost the whole day at home and was rushing to another appointment. Overall, I did not have a good experience with ADT. They should listen to what the customer wants and explain everything. And before they install, they should ask, "Is that exactly what you want?" The guy was more of installing and wanting to get out of here.

ADT has been around for a long time and they're the top home security provider. The reps were very customer friendly and informative to a certain extent. Everybody was not on the same page but for the most part, it was okay. Martin, my technician, was awesome. He gave me a complete answer to any question that I asked. He also gave me some information that I was unaware of and talked about the other products that ADT got. I cancelled ADT but it was through no fault of theirs. I found them to be very consumer customer friendly. Their prices are rich but you get what you pay for. I find ADT simply awesome.

The sales representative was super helpful. The manager gave us some additional funds towards installation. It was just that the installation team didn't seem to know about all the functionality of the system. Overall, they're efficient.

I heard about ADT by word of mouth. Their reps were friendly. I’m satisfied with the features included in the service package. My experience was to the point and I'm satisfied with it.

Previously, I had Comcast Xfinity and due to coronavirus, their techs weren't coming out to install systems anymore. I had just moved from Florida and by moving, I had to cancel my home security with them. I called ADT and their reps explained everything really easily to me. The tech who did the installation was quick. He had a mask on and maintained his distance from me. He did everything within 30 minutes and he was gone. So far, I love how easy the system is and that I can hear my alarm through my front door and back door. Xfinity didn't have that.

ADT came on a Saturday and I was waiting. The installer was late. So, it got late by the time we figured out what we wanted. He told us that he didn't have everything to install. He came back on that Thursday, was again late, and finished. Everything works good. All the doors and windows are covered so it's nice to have all that protection.

My parents have used ADT before and I've heard a lot about it. ADT offered a lot more for a better price compared to the others. Everyone was really nice. When I had questions or concerns, they weren't annoyed at my questions. They were always very eager to answer them and very professional. It took probably a couple of hours to install the system. But the guy who came out was very nice, professional and efficient. He explained really thoroughly what I was purchasing and educated me well so that I could make a good decision on what I wanted to do to protect my home.

I had CPI before and I wanted to try a different one and I decided to go with ADT. Linda, the representative that I spoke to, was very kind. I liked her a lot. She was nice and patient, telling me all the different things and some of her experiences. During the installation, there was an intern and he was nice. I was trying to tell the main guy the different things that I wanted and he was still trying to push his agenda. So I didn't like that I was close to being done with ADT. It was mainly about getting the package that I wanted and paying what I wanted for all the things that the promotion said that I would have been able to get. I had the glass breaking monitor, which sounds like a good idea. I have the panel and the keychain thing where you can arm it or disarm it. The package that I got didn't allow for the smartphone app though. I was told that it deals with the surveillance so that would've brought it up to however much money.

I went with ADT for my security system. The guy who came to do the installation was pretty good. However, there were all kinds of back end issues with ADT's programs. What was probably a half-hour job turned into three hours because he was having difficulty reaching the different departments needed. This was one reason why ADT couldn't fulfill the total contract I had with them after five phone calls and many hours spent on the phone prior to installation.

The setup of ADT was nice. The installation was good. The equipment was good, but it lasted only 24 hours. Three days later, I was off. When I came back, everything is shut down. I've been having problems since I got the service and I've been calling since. Somebody always tries to reach me back, but nobody ever did. I called them yesterday. They said it's because the camera system is discharged. They said, “Take it off the mount, then put it on the charger, charge it for like 10 hours,” which I did. They said put it back. "When you put it back, the door should be ringing." It hasn't rung since now. I wouldn't call it a good investment. It's very unsatisfactory. I'm not happy with it. I was hoping the response time would be a little quicker too.

I’ve had the ADT system installed for almost three weeks. The sales rep was great but I’m waiting for his boss to call me back. He’s supposed to be letting me know about my $100 gift card and also, he's supposed to be taking some money off my next couple of bills because they messed up the wall. The installation was great too except where you plug it in. It's not a normal wall but there was a little piece broken. So, his boss called and said he would remedy that by taking some money off the next couple of months. That was what we agreed upon but I haven't heard back from him. I texted him and he told me he was on a conference call. It's starting to tick me off because he's not responsive.

I have been here almost five years and I already had the system in my house but I never had it activated. When the installer came out, he was very nice. If there is a glass break or a movement in the home, the alarm will go off. Then, you could push the “Stay” or “Stay Away” if you leave your home. ADT was very good all the way around.

The whole process was great. The only problem we had with the installation was that the little sensor that goes on the door going out to the garage kept coming apart. I had to take the old tape off that they used and go buy some to put on it to retape it. It’s two-sided tape. Then the door trim wouldn't set, so I sanded it down a little bit to give it a little better stick, then I put new tape on it and so far, it's doing good. I love it. They gave us two little remotes to use for whatever reason. When we downloaded the app so we could see what's going on outside without having to get up, we found out we could turn the alarm on and off on our cell phone. That is a cool feature 'cause it's Wi-Fi. So, if we're at Walmart and don't remember turning the alarm on, we can look at our phone and see if it's armed or disarmed. If it's not, we can arm it from there.

I was looking up security companies and ADT popped up first on Google. Their phone rep was really informative. She talked me through. The package gave us what we needed and not anything that we didn’t. The installation guy was great and friendly. He talked a lot with us and talked us through what he was doing. So far, the system works perfectly. My roommate likes it more than I do.

The sales representative explained to me how everything worked. It was a good experience. The features were something I was looking for, and for right now, they're good. The only problem I had was one of the ones for the vibration on my window broke off. The guy put it right at the bottom and it's three foot from the ground, which is a bad location. I have little girls and it was within my little daughters’ reach. He should have put it at the top of the windows like the rest of them. When we closed the blind, it broke off and I barely touched it. I called to see if they can repair it, but no one has returned my call. I've been having trouble trying to get a hold of ADT.

The installation of my ADT system was okay. I have one problem with the installer though. He put a hole in my wall for the installation, and then he didn't do anything with the cords coming from the outside to the inside. It's just dangling in the outlet. I'm not happy with that. He said I could put some comments. He suggested I purchase something to hide the line, but I don't know how to do that. It could've been neater. I didn't realize what he had done until after he finished. Then he put a detector somewhere else, so I'm a little bit unhappy with the installation. He has to put two sensors on. I didn't call him back. So, I was gonna plan to address that when he comes back.

I have a family member who uses ADT. I got it too and got a very courteous installer. He walked me through everything and made sure I had an understanding of things. He was very helpful. Thus far, everything has been pleasant and good. All my needs have been met and I’m very pleased.

What the guy told me before was different from what the guy told me when they installed the equipment. They said it comes in the package, then he showed up, asked me to install an extra one, and they said they will charge $50 something on it. I didn't realize it.

The ADT phone rep I spoke with was nice. There were a couple of times when he called and I wasn't wishing to talk to anyone at that moment. I gave him the time to call me back and he made sure to call me back at that time instead of the next day or a couple of hours later. I always appreciate it when people take my time seriously. Rich, the guy who installed their system for me, explained everything. He gave us the bare bones of what we thought we needed and he was quite helpful. So far, I like how I was able to connect the hub from my Smart Home to my system. I also like the phone app of ADT although I wish it had biometric support with which I can log into the app with just a fingerprint.

I have a little problem with my ADT. If I come to the house, sometimes my alarm is not working. I don't know what's happening. Sometimes we'd come in, and it would say, "your motion is fault", "your door is fault." But during the installation, everything was good. I like the system.

I have ADT on another house and this is a second home with them. However, I would like to see their sales department be in touch with their installers. They promised me certain things and for a certain price. When they got here, they tried to sell me something else and I wasn't buying. The price ended up double what they promised me and I ended up having to sign a contract for three years. The guy demonstrated the features in the system after he was done installing but in order to get the price, I was promised I needed to have a telephone line. That was not true. I came to find out that I don't need a phone line for the equipment that's installed.

When I called ADT and I was given some information as far as what would be included in my package, it was a little different from whenever the rep got here. But I don't know if there was confusion because I had set up an appointment and then I had to cancel and reschedule because I didn't have internet yet. Then, when I finally scheduled my second appointment and when the sales rep came out, some of the stuff that he was going over with me was a little different than what they had quoted me over the phone. But everything went fine with the installation. The guy had a lot of trouble system-wise, where he had to call in and get verification codes and stuff like that, so that took a little while. But other than that, everything went pretty smooth once he was able to install everything. I like the simplicity of the system, so far. Also, it's out of the way and it's not too visible, where other guests can see it.

ADT offered the service in the area where we were and I called them. The installer was awesome and the features of the system have been amazing so far. We haven't been in the house but we feel very secure and safe. We can access our videos and stuff like that from our phones.

I spent a lot of time on the call with someone from ADT explaining the needs and going over stuff. The rep went over what I would be getting. Then when I scheduled for the person to come out and put the service in the house, I was really unhappy because he comes in just like a salesperson again. I had to go from the very beginning of telling them what I wanted, although I spent over an hour with ADT on the phone already. He refused to look at the notes to see what the first person said that she was giving me in the package. This guy was there for hours. It was night. It was at 9 o'clock at night and I was so tired. I was just getting madder and madder. So I ended up getting less than I would have if they would have just followed through from my initial conversation.

ADT has been around for a while and I wanted a service that's reliable. Then someone broke into my home so that was the ultimate decision of getting it. My aunt has ADT too and she had nothing but good things to say about it. The customer service was excellent. The sales rep that got in touch with me and the young man that was sent out to do the system were good. The only problem that I had was we had to wait a day until they finished it. They had to come back because something about the system was down. Other than that, I am very happy with the service.

This is my first time owning my home and doing security. ADT was a name I heard of and it’s been around for a while. So, it was worth calling and seeing what they had to offer. The rep was perfect. He’s the kind of guy that I wouldn't mind in my house with my wife there by herself. He was an excellent dude. He knew what he was doing. He was very clean and professional with adding things. When I moved in, I had about 10 cameras around my house that I thought was cool but I also noticed that some of it had these wires. They were sticking out my wall.

We have been with ADT probably when they first started. My husband and I have been married 31 years. I had ADT before I met him and he had ADT before he met me. We've always used them but there was a hiccup that we had and we stepped away from them for about two years. We stopped it and then, we came back to ADT. We called to change to PG&E and somehow, ADT got on the phone. I was charged $106 for the initial coming out.

My experience with ADT was very easy. Adam came and installed the system, and I've had questions since then. I've texted him, got right back to me and he answered them immediately. I didn't wait. All of my interactions with ADT have been very good so far. I'm very happy with ADT. I updated an older system. This system accommodates my pets, my cats and my dog, so it's a whole lot nicer to use. I can use the interior that my three cats and little dog do not trigger my motion detectors, so I’m able to use the inside alarm system. Whereas before, I couldn't do that. I could only alarm the exterior doors. I feel more safer with this system.

I continuously got emails and I said okay because I was trying to get security. I had all kinda cameras and I decided to go the legit way. So, I called ADT and scheduled an appointment. I got the window break and the monitors on the doors to where when it opens, it signals. I didn’t know how to work it but they had great customer service and everything went smoothly during the installation.

I used to have Xfinity and when their reps came out, the price they gave me was way different from the price they quoted me on the phone. So, I told them to go away. ADT had the best deal and we had them before. We got an alarm system through them for two or three years because we had a neighbor that was a burglar. But then, that neighbor moved so we cancelled the alarm service. A few years later, my husband died and I wanted a security system so I would sleep better at night.

ADT is on point. I'm more relaxed because if any door is to be opened, I will hear an alarm go off. I had it for the past three years. Then I moved again so I relocated the service. The voice command feature works well and I’m satisfied with that. But with the camera, the battery keeps getting low. Then when I press the thing that goes on your car key, it doesn't work right away. But I know that once I have time to call them, they will resolve this issue.

Everything was installed with our ADT. There were locations that could’ve been done. But, the rep did well. He had a mask and gloves on. I like the app the most. I can arm and disarm from far away. However, we were supposed to get a $100 gift card, but we did not get it.

Some people moved in next door with a bunch of kids. We didn’t trust them at that time so we got ADT. Their technician was perfect. He explained everything good and hooked the system right up. Everything works good and I like it. To anyone who needs to protect their stuff, get ADT's system.

The sales representative was very helpful and the installation team was great. ADT is a great service. I wish I would’ve gotten it sooner.

ADT is a very good system. It's just the way things are being managed and offered. When I started the process, I spoke to an agent. I told him I wanted to try the system out and put it in for my house 'cause I just bought the house. He told me that they were offering $800, and without even me asking, he said that he would pass me over to his supervisor. The supervisor jumped on the phone and said that he would give me an extra $600 on equipment. Everything was going fine. Then they told me that to save me the offer, I need to make a $100 payment and that they'll reimburse me for it. They'd send me a Visa card, which I was later explained that I have to have 30 days of service with them so that they could send out that Visa. Then they said that the technician would come over to my house, go over the program with me, and the installation. They also told me that the doorbell was included.

I've had ADT for years then I called and said I wanted to update my system. The guy came and we updated it. He was very pleasant. He explained stuff to me and we went from there. I had a good experience.

I had a security system before and I liked and enjoyed it. I wanted to get something for my mom and I saw that ADT was rated number one at the research study. The sales was good but they need to be more upfront about the equipment price. I was told, being that it was my first call, I would get $600 off the equipment price. But it never was mentioned that when the technician comes out, they do another reprice of the equipment that you're getting. So, I was led to believe that it wouldn't be as much. You would get the $600 off but whatever the technician says would be the best equipment for you, they should let you know that there'll be an extra price for the equipment that's being put up.

When I reached out to ADT, I just bought my home so I needed some protection. My uncle told me about ADT and I ended up getting what I needed. When they said they would come out, they came out that day and during that time. They were prompt with that and I'm thankful for the service. The only thing that wasn't great with the technician was he didn't show me how to set it up on my phone where I could receive notifications. But somebody came back out and showed me how to do it and set it up for me. ADT works perfectly and I haven't had a problem with it yet.

I bought a home and the ADT system was already here. A friend of mine said it was a good service to go so I just did it. The installer was professional and on time. He also had his mask on and his shoe covers on which I absolutely appreciate as I do not let people walk in my home with their shoes on.

I got a promotional letter and the price seemed low enough. ADT was giving a lot of free equipment, including installation, and that's what caught my attention. I didn't have to shop around. The fact that they mailed it to me was convenient. Everything was good up until the point where the technician told me that if I wanted the Ring camera, then I have to pay $300 for it. Then I wasn't aware of the $50 monthly service charge for that as well. So I got everything but that because I didn't wanna pay anything. That threw me off a little bit. Luckily I had one that I already purchased from Ring from Home Depot so I just installed that at no cost. ADT should be honest about what they're giving and how much it's gonna cost them. I was not happy about the way the technician installed one of the sensors. When he installed it, it was maybe broken and he just left it there. If they come back, I'll be happy to show them what they did wrong.

ADT offered a couple more items for the same price as the other provider that I checked. It was excellent dealing with Ruben, the ADT rep. He answered my questions pretty good. And it was right in the middle when I said I didn't wanna decide right now and I wanted to check with the other provider. He said that there was no problem. He went had lunch and I went and checked with the company. When he came back, I decided to go with ADT.

Blake, the installer, was very helpful. He went over everything multiple times to make sure we were comfortable. He was very friendly and got the job done. ADT is a good product. The system definitely works. My dog hit the shocks on accident, and they went off. They work. We were taking a walk a mile down the road and we heard it. We're very satisfied.

I had heard about ADT for years and I thought it would be a positive experience but I had a very negative situation with them. I was quoted and I would get all this equipment for free and then I would pay by the month. The guy came out and started walking around the house and said that I also needed this and that. He had the bill up to $5,000 and I said no. That was deceiving. I thought about it and he put the stuff in and he showed me how to use it. I'm not technical and I said that I needed to write it down. He said it was in the book and I told him that I work better writing things down and then I learn better that way. He left and I had a sour taste in my mouth. I was thinking that I only expected to be paying the monthly payment, which was $64 for monitoring, then it was jacked up to $5,000 with all this stuff that I didn't need. It's a very small house. I thought about it and got a gut feeling that something was not right.

ADT called early up in the year. At the time I needed an alarm system, I remembered I had talked to them early but I didn't have the money. So I went on and got it while I had the money. The features offered in my package were good. I feel comfortable since having the system in my home.

ADT has been around for years and when I got them, my interaction with the technician who installed the system was positive. I don’t have any complaints with him. He was helpful and very knowledgeable about the system and the workings. He did very good.

Being with ADT was nice. I talked for a while with Joe, the guy who installed it and he was very nice to me. The next day though, my girlfriend and I decided we didn't want the system because we have 2 dogs.

When I purchased the HughesNet satellite, there was some promotion they were working with ADT. They transferred me over and I set it up. The sales agent was awesome. There was a little hiccup with ADT’s network where the installer couldn't finish the install on the first day. But he came back as soon as he could and took care of everything. He also got me more equipment than I thought I was able to get. So, very good. I wanted the doorbell camera and some cameras but that was more money than what was allotted because I couldn't pay anything out of pocket.

I didn't like some of the features that I had with my alarm company. I selected Protect Your Home ADT and the sales rep was a very nice guy but there was too much upselling. It was a pain to deal with. When I first called in, they had a basic package they approved me for and it worked out fine with us. When he came in, he tried to upsell me to a $4,000 package, which I didn't appreciate. Also, some of the features that I thought ADT would have, they don't have. And Comcast has it. I was taken back by that. Other than that, the features are okay. When I go online, some of the features are great and very convenient to use. I feel secure. I have a basement, so that's my number one priority. If someone is on the second floor sleeping, that helps me out a lot

My mom's friends told her about ADT and she wanted the cameras. My mom communicated with them, and she told me that everything was good. She knows the codes as well as how to lock everything, how to get everything going and everything else. The thing about ADT though, I cannot get the cameras going because the internet is not strong enough to have that available in my area. Other than that, I've been very happy with it.

The installers were very professional and answered all my questions. I felt at ease with them in my house. I'm still getting used to the ADT system. But I wasn't able to get everything that I wanted. I didn't get the doorbell cam because it wouldn't work in my house. They said I didn't have enough voltage on the doorbell to have the camera work properly.

I received a call from ADT when the house was being built. We went over everything then. The guy was talking about military discounts, so that made me interested. The installation was fine. The guy was very nice and professional. However, the two-way camera wasn't available when he first did the install. So he gave me just a regular one-way camera. I called and followed up on that. But other than that, everything else has been perfect. I do have a complaint though. There’s supposed to have been a gift card that I have yet to receive. They said that they’re gonna send me some paperwork and I need to fill out the paperwork and send it back. If that's the case, they should have put that in the advertisement.

I moved into a house which had ADT connected in. I was going to get Comcast, but it was too much. I was unsure when my settlement would be in, but ADT was great with me. I'm happy with the services that I received and with the fact that I can just put the alarm on the front door and go out. I will go with ADT before I recommend anybody for Comcast because they're just too high.

I had ADT a lot of years ago. Their sales agent was really good and knowledgeable. He took his time, explained everything and told me where he put them. The installer was on time. When he was finished with his inspection, he told me what he was going to do and did exactly that. I had to pay for an extra door sensor. The system is exactly as I expected it to be. I feel a bit more secure with it knowing that if the doors open, there's an alarm that will go off and I know people will come in my house.

Working with ADT's rep went perfectly. Their installation technician was excellent.

I originally went with ADT ‘cause they were the best. Now, I found out they're not. It was all about sales and no customer service. It has been horrible. I’ve been trying to get ahold of people to help me with this situation since I spent almost six grand on it. They won't do anything about it. They've already got their sales numbers and they don't care. I run big companies so I know what I'm talking about. If it was a major deal, somebody would’ve called me immediately to ask what's going on. It’s documented in my notes saying that I got problems and no one's called me back. In fact, I’m calling the bank and try to figure out what I can do to stop them from taking my money out ‘cause that thing is totally misrepresented. I’m totally disappointed with ADT. Somebody should be fired already. I'm gonna put another system in two other places and there's no way that I would go with ADT.

Me and my roommate were doing some research and ADT’s cameras were the best ones that we saw, and the best ones that we went for so far. Most of the time, when people come in to work on your house, it’s very awkward, silent and they're just there to do their job. But the installer was very social and super nice. He was amazing and got everything set up perfectly. He was new and had only set up a couple of times but he was super friendly, got everything done in a very timely manner and explained everything. He was super cool. The experience with ADT has been wonderful. I completely enjoy being able to lock down the house. I have a couple of my co-workers said that they want to look into some home security and I said that we just got into ADT. It's been good while we were using it. I've recommended it to them and they said that they were gonna take a look into it.

The ADT rep that I spoke with over the phone was good. Everything was fine, except the technician who came out and installed stuff was not very knowledgeable at all. He told us a lot of information that wasn't right. He didn't know what he was talking about. It's been a headache because he didn't know what he was doing to begin with, and that kind of what caused the problem. He didn't know that we could have a certain panel that we asked him specifically. He didn't know how to operate the panel that he did give us. We didn't want the panel that looks like it's supposed to go into an auto shop or like a garage. We wanted the home-looking panel, which looks like for a house. Instead, we got the industrial-looking one. Had I known some things I know now, I probably wouldn't have chosen to go with ADT because it's been kind of a headache. I wish they just reduce the amount of time somebody has to come out here and redo things and reschedule.

I have known of ADT for 20 something years. My friend worked with them. We only have the door alarm and two motion detectors put in but I really wanted the cameras. However, the guy said he couldn’t do cameras because of how big our place is. The cameras would be too far from the signal and wouldn’t be able to work.

ADT has been around for many years and since it was our first home, we decided to go with them. So far, so good. I like all the features, but I like most the window sensors.

The sales rep was awesome. I got a super personable guy. He was here for quite a long time, and he went above and did things that I asked him to do. He did a good job, but when he came out and installed, he put one of the sensors on an uneven surface. I wasn't home a few nights ago, and it dropped out and set the alarm off. I was an hour away and then the cops came out, which I’m sure I get charged for. That was a little irritating ‘cause I had to drive home. Now I’m gonna have to contact ADT. Other than that, everything has been good. I like that I can control it from my phone. That makes it nice. Also, if anyone even comes up and tampers with the windows, they'll go off, so that helps to feel secure. These are the real benefits.

I have ADT at my business but then I never had it in my home. My brother got it in his home and he recommended me to get it for residential and I did. The installer was very good and did a nice job. I like that I feel secure in my home now. I have a 12-year-old and I'm happy that I can just run to the store and leave her alone for an hour. I also have my niece living with me and I know when she comes home or what time she left. I like the safety feature as well as the camera at the front door. I also like the fact that if a perimeter is breached, it alerts me on my phone.

I had my ADT system installed a couple of weeks ago and the sales rep told me on the phone that I was gonna get a free camera. It was any kind that I wanted. Then, the technician came out and told me I have to pay an extra 299, which was never told to me. I was upset about that because I need the camera. But I like the system.

I purchased a new home and since I moved into a new area, a co-worker of mine who has ADT recommended to look into getting ADT. Then I got a promotional flyer and made a call and decided to go with it. I have a wireless key chain and I have a keypad on the wall. That was part of the promotion. Then I upgraded some of the sensors. They were called shock sensors because instead of just having open/close, I wanted something in case the window was broken. But the rep did a good job explaining that and it was definitely smart to do. There was also a $100 gift card that came with the installation and I just called them to follow up on that. Everybody from ADT has been wonderful.

I scheduled a installation of camera, ring and motion sensors, when the technician arrived 6 hours late, he complained about the time needed to do the job. He called multiple people complaining about his time getting off. He also left without allowing me to reschedule. I've called the office multiple times and keep receiving the run around. No one returns my called or emails. I've been a customer with this company for over 15 years.

AVOID at ALL costs. I have subscribed to ADT for 12 years, currently in the process of cancelling. Any previous positive reviews should be IGNORED as ADT no longer provides anything CLOSE to customer service. When ADT performs maintenance/service upgrades the system will not be operational; you will NOT be notified. Overpriced, hidden charges, no support, poor upgrades; however, when you sign up for the long-term contract, ADT will take your money. Notice positive reviews are provided by PARTNERS; objective reviews (such as Consumer Affairs) properly rate ADT low. You have been warned...

Where I'm at now, I'm on the ground floor and people can come over my gate. They've mistaken my house for the house in the next building. So to protect myself, I had to get some type of security system in my apartment. I had ADT before so I went with them again. The sales guy was wonderful. He showed me everything. He walked through details with me step-by-step. I got the keypad on the front door and the patio door, and I also got the sensor. The installation was wonderful. He took his time with it. He did everything he was supposed to do and he talked to me as he was installing the system. I like everything about the system. It secures my home and also myself at night. It would go off if someone knock on my patio door too hard.

ADT's system is easy to use. We don’t go anywhere right now so we just set it when we go to bed. So far, our experience has been pretty good.

I heard ADT has been in the business for a while. Their sales rep did a good job. I’m somewhat satisfied with the features in my service package. However, there were packages that said if you register with ADT, they would give you this much in free equipment. If I had known about those promotions that were being sent out in the mail, which were sent to me after I scheduled the installation, I would have saved the money that way.

Do not use ADT for your camera purchase for security, least of all the lying salesman who refuses to call you back or have them to complete the service you were promised. Customer service is awful and have mean repairmen as well. Terrible company. I wish I had shopped around and not bought from them. I was told an older system I have could be mirrored onto another monitor in the room next door, but, it wasn't done upon install and they will not come and do it.

ADT was a little bit less expensive for what I got. The technician that came out was a friendly guy who was trying to be as customer-oriented as possible given his role. His job is to get me to buy stuff, but I didn't feel like I was being strong-armed. One thing that was installed doesn't work, it's where I can open the garage and close it from my phone. That's a minor inconvenience. They'll come out and fix it again, it's just that I haven't had a chance to schedule it yet. But the equipment is pretty straightforward.

The previous owners had ADT and we decided to continue on. We see a lot of ADT signs in the neighborhood and also in another home area where we live, so we thought we'd do it, even though ADT is expensive. The installer was great. We liked him. He did a good job. Everything is working fine. One of the challenges for ADT in the future is there are a number of competitors that charge much less. Various systems like SimpliSafe, Ring, and Nest are gonna be very competitive with ADT considering that they're cheaper and they provide good service. We have Ring in our St. Petersburg home and it works fine.

The first time, I was not happy with ADT. And I might end up cancelling them again. The first time they came, I was looking for service, but I wasn’t going to make a decision. I just happened to be online. And online, you send your information, so people then may start calling. So, when the rep called, I told him to come into the home and set up and then give me an overview and give me an assessment of my home. But I wasn’t going to make a decision.

I found the presentation and professionalism of ADT appealing. Their reps were thorough. I went with them but then the installation took all day even though my apartment is small. Still, the techs were cool. So far, I like how my system gives me time to exit my premises.

When I had done my internet transfer from one house to the other with AT&T, they referred me to ADT with a discount. When I had ordered the system, I didn't know that I needed the Wi-Fi set up so the technician wasn't able to install everything. The Wi-Fi gets installed tomorrow then I have to make an appointment again to have the ADT guy come back out and finish everything. But he did good for what he had to do, so far. I haven't been able to use the system too much because it's not really hooked up but I mess with the panel a little bit and that seems pretty easy and straightforward to use.

ADT's rep was very nice. I went with them and so far the system has been working beautifully. I've had a very good experience with this company so far.

When I was buying the house, the home inspector gave us the information on ADT. They actually called me through that whole thing. When I first called and had it set up, the sales representative was great. The installers were very informative, very helpful and cleaned up afterwards. We've got some of the glass breaks and sometimes, they'll go off when the kids are closing doors. But when I'm in the house, especially alone, it just chimes if something's happening. I find that to be very helpful. It gives me a sense of security a little bit.

The process was smooth. The rep tried to teach me certain things about the equipment. It's up to four people or more that can get their own code and set it up which I actually kind of liked. I did one and my kids' father did one. We can have our own code and name. People are on different schedules and that always wakes someone up if someone is coming in and you're sleeping. Another feature is you can customize it where a certain sensor is on and another one is off. I'm still working on that one 'cause it's not working properly for me. But I like the system. Most alarm systems, I don't think you could customize them. The app is on my phone so I lay down on my bed and turn the alarm on. That's a perfect way to have access to it on your phone. Even if I forget to turn it on when I leave the house, I could still turn it on from a certain amount of distance.

ADT has been great. The service guy that came up and hooked it up was great. I'm learning something new every day. It overwhelms me. I didn't know that thing did all that, so I’m pretty amazed. Every time I play with it, I find some new feature on it. I'm very glad to have ADT. I had a car stolen out in the driveway about two and a half months ago and if I would’ve had this, I would have been able to bust the guys who did it. They’re still looking for the car now. I got ADT about a week or two after it happened.

ADT offered deals that Protect Your Home had and they were good. I went with them and the guy who put in my system was fantastic. However, they should advertise because I didn't know they have an alert device and it's cheaper than those from other providers. It's $30 a month for an alert device and it comes with the package I got.

I was very happy with how everything went with ADT's rep during my initial contact with them. The installation of their system took the better part of my afternoon. The techs got to my place at 11:00 and they didn't finish until 5:00 in the afternoon. The system I got is pretty simple and things have been good so far.

From start to finish - ADT was scheduled to install July 6, 2019. Just moved in and a lot of activity going on in the house. A type of hacking of my phone, The Man In The Middle, intercepted the call making this appointment. Doorbell rang and there stood ADT - I thought. He went over everything, the end result, we thought we had the Pulse System, doorbell camera, smoke alarm, and motion sensors. After he was long gone, we realized he had installed a very old system and all that is available is an alarm if the door is opened. The doorbell camera worked for about a month and will not remain connected to the WIFI. Pulse is not available, will not connect because we do not have the proper equipment. I have called ADT and was told that I was stupid and did not know how to use the system.

1. ADT committed 5 doors and all windows (and also committed no additional charge for any device) but authorized vendor only installed 4 doors sensors and two motion sensors. When I called today, they said you had only $1000 equipment credit and we have already given you $1300 equipment. Remember, they just installed 4 door sensors and two motion detectors, one control panel and two keys. Now one of my door is unattended and they are saying I need to pay for the extra device. When I asked for the cost breakup, each motion sensors they told is more than 200$. The brand they have installed should not be more than $100. And they committed all equipment for free.

My in-laws have ADT that's why we chose them. The installation was great and everything's working pretty well. However, the advertising is very misleading for the system. It almost looks like it's trying to trick people. They advertise, "Get your security system and you get $900 value!" It kind of looked as if the hardware comes with the installation. That's meant to look like the hardware is free and you're just getting it installed. Then you pay $100 installation fee, which I'm fine with. Then there's a monthly fee. You think you have an idea of what the cost is, but when the installer came here, it ended up being $3,500, of which 900 got taken off. I found that really annoying and very misleading. It's quite a shock to have to shell out 2,500 extra. I would recommend it, but I would warn people about the cost.

I had ADT when I first bought the house. Then when my parents moved in with me, I never used it anymore. But as they got older, I decided that I need to put it back. The only problem I had was the person I spoke to initially, I told her I was leaving the country at a certain time, and I needed them to come before I left. She guaranteed me that the person would be here before I left, but it didn't happen. Overall, I'm not very satisfied, but not disappointed. The system has been good. One time my dad sat on the alarm and it went off, someone called me.

Initially, I contacted a few security system providers but some did not respond. The rep from ADT and I interacted well. I went with them and so far, their system has been functioning well.

I wanted some security if somebody was trying to open my door. My daughters and family all have Vivint. Even though Vivint had good recommendations, I chose to go with ADT and so far things have been okay.

I got ADT home security system installed about 2 month ago. First of all, I didn’t know that I wasn’t dealing directly with ADT but through an authorized dealer called Defenders. They only offered me one type of system and one type of cameras. At first I felt that I was getting a good deal and I was happy for a week until I started to noticed that the camera was not recording most of the activity happening in front of my house. I was never explained that the camera only records for 30 seconds and there’s a lapse time of 5 minutes between recording meaning, it doesn’t record for 5 minutes after each event and quality is pixelated. I talked to ADT about this and they sent a technician and charged me $25 for the service.

When ADT called, the price for their system was something different on the phone. Then, their techs came in and charged us more. The reps on the phone don't tell all the details. We got fooled and we purchased their package. Other than this issue, our experience with them has been fine.

We've had ADT for a long time now. They have good service and I can't find anybody better than them. They are on top of everything.

I used to live with my uncle, and he had ADT. I also got it and I like the system. It's very convenient because you always want to protect your home. I like it overall. I like the little key and the app. I use the app more than anything. I do really enjoy using it rather than doing it on the pin pad. The little remote thing is really cool, too. The ADT reps were awesome. The installer was so nice. I really enjoyed him. He was very sweet. My overall experience was fantastic.

I purchased a second home and I have ADT for my first home so I went with what I know. I had called AT&T to set up internet and they connected me with ADT. I had two people come out. The first guy worked for a local company that ADT purchased. He was terrible. He was more of a sales guy. He was unprofessional. I would not go back if he was my only person. I was not happy. He did a sloppy job. He took over as many of my outlets as he could. He dinged my wall to where I had to have it patched to be fixed. He ran cables up for cameras but through the middle of the wall instead of kinda keeping them in a corner so they're as out of sight as possible. He put sensors on my front door and the first time I opened my front door, it fell on me.

The installation went very well. But the alarm when you open the door is very low. I don't think I would hear it unless it's completely quiet in the house. The door panel is kinda low. Also the doorbell camera is always offline during the day. But it always seems to reset itself. So early morning, I can look at it. But late at night, I can't see the doorbell. It's been a little bit better. In the beginning, it kept saying that it was crucially low. But it's recharging itself.

We have used ADT on another property and we got them again. The technician was Brandon. His service was exceptional. So far, the functionality of the equipment is great.

Our neighbors have ADT and I've seen the signs. When we first called about it, they explained everything well. Brandon then installed my system and he's been really good. However, I had a sensor fall off and it took me three weeks to get somebody out there to reinstall it. That was with the local people out here though. They wouldn't show up and never called. Somehow, it wasn't getting put on the books correctly. That's not a good way to impress a new customer if that's customer service. You can see in the phone calls that I've made and talking to supervisors that I was not a happy camper.

I was ADT's customer in California. I was already familiar with them and ended up availing of their service again. My experience has been good and I'm fully satisfied with their service although here and there, some problems occur. This time, there is an instrument that was put here and it's not functioning well. I needed some surveys because there's some trouble in this other thing. Also, they could become more prompt instead of taking a week and 10 days to come for the service. That's not very satisfactory. They came here and they did not call us before coming. We had to do a lot of things and we were not home. They should call before they come.

When I bought my home, ADT reached out to me. They told me that they would hook me up with $1,800 in equipment credit. The equipment came out to be around $2,500 or 2,900, so we still paid like 950 bucks. But it was definitely the most competitively priced deal he had available. The installer was a legit guy. He had a lot to explain and he broke it down pretty simple and then left us with the information pamphlet. But he gave us a full breakdown of all of the features, how to go through the app, how to set up like a delayed system versus automatic system going off when you leave and whatnot.

When I talked to the representative, we didn't go into a lot of detail about the cost. Payment-wise, they said that I will be getting a better deal with ADT as opposed to Vivint, but it was definitely not within the cost range that I was hoping for. I told the young man that came to do the installation that when I signed up with Vivint, I was just paying for the monthly payments. I didn't have to pay for any of the equipment.

I saw a sign for ADT and called about it. Their service team was on time. One guy mentioned that if I wanted to get the system for another place, I can easily assemble and reassemble the units into the new property if I needed to. But I wasn't sure how that works exactly. Otherwise, it was a good experience.

ADT has been around for so long. It was kinda the familiar name. I don't really hear a lot of issues. You don't really hear a lot of people badmouthing ADT. I have no problem with the ADT guy that came out. However, on the first visit, I called ADT directly, and then for some reason, I ended up meeting with a subcontracted sales guy. So, when his conversation didn't match the conversation I had on the phone, that was a problem for me. On the phone, I talked to ADT. They said, "You can have this and this and this and A through Z." Then when the guy came out, he has no idea what I was talking about.

My neighborhood is not a very safe neighborhood. I heard that ADT helps you with security and home protection services. I also knew that ADT was a good company. The installation was very good. They were very respectful and their guy took his time and did a good job. I've dealt with ADT for one month now. With regard to the functionality of my equipment, it is very simple but sophisticated.

We felt more comfortable with ADT and they were very popular. We also had a great experience with their reps, especially the guy that came out. He went beyond the call of duty and set up the system exactly how we liked it. He was kind, considerate, thorough, and helpful in every way. He was also a pleasant person. We just installed the cameras in the front and the back, and the features seem to be great. We feel safe with the motion detector and the smoke alarms, too. We're very satisfied and I would love to have that gentleman get some credit for all that he did for us.

I just bought a house and I decided I was going to check into getting a security system. I had a flyer in my mailbox and ADT sounded like it was a pretty good deal so I called them up. Customer service was efficient and their rep was friendly. She got an appointment scheduled pretty quickly and worked around my schedule. It was pretty good. The installer did fine too. It was pretty much what I expected. He was friendly and pretty accommodating.

I happen to be going out of town and I wanted my house to be secured because no one will be in the house. Normally, there's always someone here, but we were all leaving. Everything went okay with Protect Your Home. On the phone, I asked their rep questions and she pretty much answered them. The installer was great. He pretty much explained everything. I just have to call because on our actual pad in the house, the alarm alarms but it won't disarm. It only disarms from the app. I have to see why it's not fully functioning. When the installer was here, the system was working. But one time, my brother forgot it was on. He opened the door and he tried to disarm it, and it would not go off from the pad. I had to actually login to the app and deactivate it from my phone.

ADT is one of the best. My neighbor has them. When I called my neighbor who has ADT to find out more information, I was satisfied with what ADT offered. When I called ADT, I just got the information about the basic option. Then they came in and showed me all of the different options, and the different payment options, and what was best for my needs.

I had ADT for some years. They're just the best. They were timely and professional. Right now, I have the in-house security and the camera outside. I also have the doorbell camera but it is not working right now. It hasn't worked in a while and they've been trying to fix it. But the reason it's not working is because something's going on in the house. Everything else is wonderful though.

I was a prior customer with ADT. The sales agent was good and I got a basic description of what was gonna happen. A guy was gonna come down here and there was a $99 fee. That fee would be waived if I purchased a system. I purchased one and the installer did a great job. The system has been functioning fine and it's really good. It's been a very pleasant experience. I'm satisfied although I sort of had some sticker shock when their guy came and I kinda said, "I'd like this. I'd like a camera here, there." I have 15 windows and he came up to $7000. That was pretty crazy. He had to trim it down quite a bit.

ADT's sales reps were great and the installation was perfect. They explained how the everything works and so far, the system's performance has been good. There were also a couple of issues with the equipment, but they were fixed.

ADT was popular and I thought that I was going to get the type of camera that I needed and wanted from them. But when after I signed up, that was not the case. There's only so much these cameras can see and I don't know if there was a higher model that I could've chosen, but I couldn't get clear pictures of what I needed and wanted. At the time, I also explained to the technician what I wanted to be able to do and I felt like I asked the right questions. They answered all of them but once it was installed and I started looking at the video, things were not working out. I feel like I've invested in all this equipment and can't get what I want. I was supposed to be able to zoom in on the cameras but I can't zoom in enough to make out enough detail to get me any kind of evidence that I was trying to get.

The ADT representative was very good and the installation went very smoothly. I have window alarms and doors and I feel very comfortable having the system. Everything went well.

I reacted to an email that ADT came with $99 for the equipment and you just pay the monthly fee. That seemed like a good deal to me. The initial service was very good. They answered questions well and told me what was included. They were very pleasant to work with. Unfortunately, the deal turned out not to be the case.

With the way the economy is right now, we've finally decided to get an alarm system before it absolutely gets out of control. I already signed up for somebody else but I wasn't getting the help that I thought I needed. So when I called the ADT rep up to come out, it was a done deal. ADT had the best rate and the best rep you could get. The rep who did the installation was very formal. He knew what he was talking about which was a big help. He went right from one to the next thing in putting it together and he did a great job. He also had gloves and mask the entire time he was here. He showed us how to work the features in our system. We're still battling a little bit, but we'll get it. Getting the permit could be a little bit more streamlined. I had to look all over the place to find what we needed to get the permit. But it was just the nature of the beast and it wasn't his fault.

The ADT rep with whom I spoke with was informative. Their offer also had the cheapest price. I went with them for a basic alarm system and everything went smoothly during installation. The tech who came wore a face mask and booties.

I had parted ways with my previous alarm system company and wanted to get another one. ADT was the most convenient for me. ADT was a little bit more expensive. But I've just decided to bite the bullet and do it 'cause they're trustworthy in their pricing. My mom had them and she hasn't had a problem, so I've figured to jump on the bandwagon.

I knew of ADT from growing up and living with my family. I have it too and it's working fine. I've recommended them to someone.

I'm of an older age group and I grew up watching ADT commercials. When I became a victim of a crime and I saw an email about signing up with them, I called the number and spoke to somebody out there. I didn't do the research that I should have done as far as Consumer Reports online and whatnot because of the nature of the crime that I was a victim of and because it's being investigated right now as a felony. Also, the person is still out right now and under investigation. Initially, I had a lot of questions that the rep wouldn't or couldn't per company policy disclose. I asked about what price range I should be expecting and she told me that she couldn't talk to me about that. She said that the person would tell me about that when they come to the house. Then, they wouldn't even come out without me putting $100 on a credit card.

So far, I've had a good experience with ADT. We made an appointment with them and their installer spent three or four hours at our place. He gave me all the service codes and explained to me how the system works. I also got the app on my phone. Everything went well. Currently, we're in a remodel process and when we finish with that, ADT will come back and put cameras in. I'm really happy with the company.

I'm not satisfied with ADT. It's almost like an upsell technique that they use. They promise you a lot and then they offer you everything, and then they take it all away at the end and give you less than promised. So, I have an alarm system, but I'm not satisfied. I got a normal deal I could get from anywhere else, so probably it's not the best equipment.

ADT's service has been great for me. Currently, I'm waiting for the rewards card that is part of their promotion to come in.

The ADT rep was really nice and he answered all of our questions. Everything went normal and smoothly. The experience has been good. But we were supposed to be getting a $100 Visa gift card as a rebate back. But the way they had explained it, a person would be giving it to us when they came out to install. But when we asked him about it, he said that it would be mailed out to us. that was the last that we heard about it. We still haven't heard anything back about it.

ADT Billing wrongly charged $962.30 on August 14, 2020, without any explanation or notification. From June 9, 2020, to July 23, 2020, I have have been in contact with Micheal **, ADT Account Representative, and advised him that I am selling my home and relocating to NYC. I informed Mr. ** that I would be staying with my family 3-4 months, and later move into my new home and continue my security services with ADT. I was in constant contact with Mr. ** and other ADT Representatives, updating them with the closing date of my home, which eventually was July 23, 2020. As a courtesy, I left the new owners and real estate agent with Mr. **'s contact information to activate services for their new home. Mr. ** was aware of this and thanked me.

ADT is the top. ADT is very well known. The pricing was not what they made it out to be over the phone. I thought that it was gonna be around less than $1 a day and it's actually costing me about $2 a day every month. Also, the install, I had no idea it was gonna be almost $1500 dollars. That was not very upfront and forthcoming. And that was with my $900 credit, so it would have been a lot more than that.