ADT Reviews

We had Xfinity at the old house and I could look at my stuff all the time. I was fine with what we had, but my husband wanted something different, that was why we went with ADT. The installation took quite a bit of time. They had to come back and move the camera because of how it was installed. At night, we couldn't see anything 'cause it needed to be turned a little bit. Then I keep getting a message that my doorbell battery is low, and then I'll get another message saying it's recharged. The person on the phone said that something was not connecting so they're sending somebody out. They were supposed to come today, but I had to reschedule 'cause I had something to do.

I liked ADT's promotion that gives like a $100 gift card. I kinda compared the rates and theirs is a reasonable rate with everything installed. Initially, on the phone, I decided to go with the lowest value plans. But then, when the technician came, he gave me this and that offers. So, I ended up installing everything and having the $60 plan. The system is so far, so good.

The sales rep was excellent and very nice. The package was explained very well. In the beginning, they said I’d be getting something more than what I was offered when finally it came to us but they said agents sometimes end up promising more than they can offer. I was told I'd be getting the camera along with the services I was getting for the price less than what I am paying now. But later on, they said, “No, we can’t give you a camera because that's not included in the package we have to offer to you.” I ended up not getting the camera and I just had to accept whatever was being offered. We’re not happy with the difference between what was offered and what was given.

I’ve had ADT before and I've never had a problem with it. I got it again and everything went fine with the installation of my ADT system. I use the smartphone app, and I like that I can see if my system’s on, then I can arm it. I can disarm it on my way home and I don’t have to wait until I get in the door right to the panel.

I had ADT when I used to live in New Jersey. I also asked my sister how their system was as far as living in Philadelphia. She said that they show up quick and if there was an alarm that went off, she never had a problem. I checked with a couple of other companies but decided to get something that I’m used to. Set up was okay, but there were a couple of things missing. We found out that we need a door camera and a motion on the inside. Then, they charged my wife when I thought I paid for everything. They also said that there was a card that they were supposed to give me which I haven’t received yet. Other than that, everything is fine so far.

It’s been a nightmare with ADT. I called in and ordered the system, and I called in a couple times to talk to them. I had a guy come out. He was gonna write me a quote and he never did. I called him several times and he never returned my phone calls. So, I just finally booked ADT to come out after we sat down. I talked to a gal on the phone and we went over pricing, the system and the options. I knew what I wanted because my house was being built. She quoted me everything. I left for my office and the guy got there that day to do the install. I was trying to do work from home, which just got done being constructed, while he was working. He was going over everything and I was not paying a ton of attention to everything. It turned out that the price that they quoted me on the phone was half the price of what they quoted me for when he actually got there.

I've worked with ADT for years in factories. I'm well aware of the services and systems that they provide. But I was looking for something to help protect our home and decided to go with ADT. The sales representative was really good to work with when he came and put the system in. He wasn't pushy. He tried to give us exactly what we were looking for. There were a couple of limitations but they weren't his fault. Everything worked fine and it's doing fine. It takes a little getting used to the system but we're doing well with it. I like the feature that you've got the app on the phone, that you can see what's going on. However, I'm trying to sign up for this $100 rebate and I can't find all the information I need. I don't know who to call to get it.

I had the ADT system around the 9th of September and it went really good. The tech showed me how to work everything and how I connect it to my phone. The system is good as far as when I’m away from home. I could just check it through my phone. I like that a lot. However, the camera isn’t taking anything. Somebody hit my parked car in front of my door but the camera wouldn’t rewind back where I could see the person who did it. And sometimes, when I look at my phone, it doesn’t connect. It cuts off and is just not working right. I called ADT once. They said they were gonna send someone out, but no one ever came out yet. I need someone to come check it out because if I’m away from home and I couldn’t rewind the camera back, I can’t see anything.

I needed a home security and I had CPI, but CPI doesn't cover Florida. I went with ADT and their rep was okay. I was a little disappointed because we talked about things on the phone, and then when the installer got here, everything was an upgrade. So, I was not extremely happy. He tried to upgrade my stuff that I had already talked with about the other guy. We talked about cameras. He said it's an upgrade, which in my opinion was not an upgrade because we had a conversation verbally about certain things that were gonna be included in my home package. I don't believe that they should come and say everything's an upgrade. What they tell you on the phone should be what they deliver and not make it an upgrade when they arrive. It was my understanding my ring doorbell was gonna be included in my package, come to find out it's $300 more. I was a little upset.

I had ADT once before in my other home and I was happy with this, so I went back. The only thing that stands out to me is that the young man that I talked to who was absolutely wonderful. I explained my situation. It's pretty scary right now. I'm disabled and I'm on Social Security, so I didn't have much money in my pocket. So, he helped me out. My down payment was $105. I was traveling down to Alabama to see my granddaughter, and I took it out as about some of my last paycheck from my job. 'Cause I retired in June. Because of the situation, he hit us right at the right time where we needed some security in the house, and so I took it.

The guy that came and installed the system was also very nice, friendly, and knowledgeable on all of the equipment, and we've had no problems since we've had it installed. ADT was the only one coming out doing installation during COVID, and we're good with the system. Overall, it was good experience.

The representative I spoke with was very professional, and it looked like ADT had a good track record from ratings. The guy who installed the system was informative, and he helped me walk through everything and explained everything to me. Everything was set up good. All the windows on the first floor are all secure. They have the little sensors on them, the doors, and the different stay and home-away modes, I like it. There's the motion detector if we're not home too. We have a cat that is staying in the house and the guy explained to me how if we ever get a bigger animal, they have a different sensor for it so the cat doesn't set it off. The best part about ADT is the smartphone app. I use it all the time, usually when I'm setting it at night or when I'm leaving in the morning. It's very easy to do from the bed or anything like that.

The sales representative was very kind and helpful. The installation was seamless, quick, and easy. The installer explained it well. I like being able to use the app and control it remotely.

Everything sounded good over the phone with ADT until their installers showed up. Everything was gonna be free with the way the rep told me things over the phone. I was told I was getting back cameras, a panel, and some motion sensors. I understood that I was gonna need more stuff for my system but then I thought those would be included based on what the reps told me on the phone. When the installer came, I had to come out of pocket by $600. Other than this issue, my experience with ADT has been good so far.

I've seen people with ADT and their advertisements are everywhere like in articles and on the web. I've also heard people say that ADT has been consistent and they never had a problem with it. I figured I'd give them a shot myself. Their guy was very nice and he explained everything to me in detail. I fully understood everything. The system is effective and I’m satisfied. My father is home by himself and I'm in an area where there are a lot of people running around at night and I work late. With the system, I can take a look at the house at any given time like when I’m on my lunch break. It feels very comfortable and my father feels safe too.

From the first day, when I received the paperwork at home, there was a number that was said to call, so I called that. Based on the subscription that came on the paperwork, everything included, was like 27.99 a month. I spoke with this guy who took my card information, $100 registration fee from my understanding. Then he said a technician’s gonna come to my house to install the equipment. We settled that and then the technician came. I was in the middle of working. As he was about to get ready to install things, he said that my monthly payment would be 59.99. I told him to hold on and not install anything and that it was not what I was told over the phone. I also said that I have the paperwork they sent me in the mail. The good thing is, when I call, it was through my work call, so all the conversation is recorded when I spoke with the guy over the phone.

I was looking up security systems online and ADT had a pretty good review. I decided to get it and it went well with their sales rep. They explained everything. The installation was pretty quick and there were no interruptions. Everything's good and working well. I also the phone app and it's pretty neat. I can use it from afar when I forget to lock things.

Both the sales rep and the installer for my security system were great. I like having the system and the ease of using it. Having it helps with my insurance rates. I also have the system app and it's user-friendly. But I called the company last weekend because my smoke detectors were not working. I don't know if I can get those replaced because those were in the fire.

ADT was a better way to go among the three estimates that I had. Then the guy came and he put the two cameras in. I wanted one in the front and the other one in the back. But my cameras aren't working. The gigabytes are not right on my computer and he did not say a word to me about it. He just went around and put them in. I didn't even know he was in my bedroom until I walked back and seen it was on the window. He was from a firm that sells ADT products and they come out and put the system in. Then instead of calling them for something, he never gave me telephone numbers. The number I had was to ADT.

I never had an alarm system, so I didn't know what to expect. When it said that I had $1,900 of free equipment, that's what really won me over. However, when I had the $1,900 of stuff I had to choose from, my whole house still isn’t totally safe 'cause I couldn't get what I wanted without it being over-the-top as far as pricing. I didn't feel like the stuff was worth what ADT was saying it was gonna cost to have in the house. The equipment price is what turned me off right then. I felt like I was misled on their behalf. The installation went okay. The installer was very knowledgeable and he had a mask on. As soon as he left, one of the things popped out. I put it on, but I haven't set the alarm yet. Nobody called me and I couldn’t run this.

ADT's security system is monitored from outside the house and with them, I don't have to mess with stuff. When talked to their sales reps, the first one I talked to left me on hold for about 20 minutes, which irritated the hell out of me. But the second guy called back and I talked to him for a little bit. Things were fine and the installer, Chris, was wonderful. He did a great job for us and he was very efficient. He was very good about things and helped us out as far as making sure everything worked, so we liked him. I spent 32 years as a nuclear inspector, and he new stuff, so that was good.

When I moved from overseas to here, I was looking for a security system. Then when I lived in Texas, I heard about ADT. When we came up here, moved to Virginia, I decided to go with ADT because it seemed reliable. They are rated number one the last time I checked. ADT has very good customer service and good sales. When the installation team came out here, they were very detailed, explained everything in layman's terms, easy to understand and allotted time to follow up with the questions. Excellent work.

We were shopping online and we told ADT that we wanted to get a quote or estimate. They called us back quickly to talk through their offers and specials. When they called us back, it was what I would call a typical 800 sales call center. It felt strange where I said what were gonna need and they said they could do it. That felt a little awkward because it felt like a typical sales type thing. Also, we kept asking over and over again how much is the monthly monitoring and the guy said it's 27.99. He told us a couple of times because we were pricing out some other competitors and they were around the $30 mark. Then, there was a $99 fee for them to come out, but we would get that money back if we decided not to go with ADT and if we did, we'd get a Visa card. That was very transparent.

The sales rep from ADT was great. He had a lot of information and answered all my questions. The installation was quick and the installers were clean. Also, they wore their masks. The camera doesn't work though. I had two people come out here twice and it worked while they were here. A day or two later, it stopped working again. The first time, the camera wasn’t connected to the internet extender. So, they did that and it worked for a couple of days. It stopped again and the rep came out here again and reconnected it. I'm sick of calling and I’m very dissatisfied. It was a horrible experience.

What I dislike about the system is the doorbell has to keep getting charged and I can't get it to charge. Other than that, it took about an hour and a half to install the system, and the guy was okay. I had ADT before and I felt like it's a good company to continue to grow with. They're cool.

ADT gave me more than what I originally walked in wanting. Their sales representatives were super friendly and very informative. I didn't feel like they were cheating me out of anything. They were very straightforward with me as to what I needed for my home and what they recommended. A handful of days in, my camera stopped working at my door so I called them. They tried to have me reset it virtually and it didn't work. So, we called somebody out and then it randomly restarted a week later. It could have been a system malfunction. But it works now. The system is super easy to use. I can set and unset it from my bedroom, which is great. It was a new home so I needed to feel secure in a new environment. And I feel more secure with ADT.

This company installed a security system on one of the unit of my rental property without asking my permission. Needless to say that to get a profit, Protect Your Home, did not bug themselves to request a copy of the lease agreement from the person who ordered a service and signed a contract. In fact, the service contract was signed by the girlfriend of my tenant, she is not on the Lease, and I never heard her name before. How possibly this happened, - the alteration to my property without my permission and verification of residence of the customer.... Questions, questions, questions.... I think the court will provide the answers and lessor to the negligent business, named Protect Your Home.

I purchased a home so I decided to purchase home security. The first interaction with ADT wasn't good. I asked questions and the woman that I was speaking with didn't wanna answer any questions. She would brush off my questions and she was more concerned about getting the fee and the installation set up. I kept asking her questions because I've spoken with someone else and was trying to compare equipment and why were they giving me something that other companies weren't offering.

My son's had ADT for a while and he's had pretty good service with them so I went with them. The sales was very good and I’ve got a pretty good deal. I had no issues with the installation. The guy was very good with explaining the features and functions of the system. We've had no false alarms yet so I think the system works really well.

ADT sounded like a good deal. The representative was a really cool guy. He was the one that came in and installed everything. I paid $1,600 for my system and he told me all the devices were absolutely free, and all I paid for was the monthly and just the installation fee, which turned out to be a complete lie. Come to find out that’s something that they usually do just to get people on board, which I think is pretty bad, but it is what it is.

The ADT rep whom I spoke with when I signed up was misleading and he told me a lot of lies. When their technician came out, apples weren't to apples. Everything I was told on the phone is not what their tech is allowed to do. They sold me on the job and put the installers in a bad situation because they had to come to my home and put a plan together. They had to inform me how everything was gonna go. The tech was very professional and I was happy with him. The tech ended up calling ADT management and he got the cost down from where it was gonna be. Even so, that wasn't what I was told by the rep. Though I would recommend ADT, buyers should not listen to what they are told on the phone.

I’m a previous customer of ADT and this time, I’ve had the system for barely a month. The rep was very good but I'm not happy that the system goes out of service a lot. I’m in the woods and I don't get great reception some days. I can bring the system up on my phone with the app and it’s good. I understand that and it’s easy to get.

Before I had ADT on my old house, I had Vivint and their prices were really high and ADT was a little cheaper. They had very good customer service, too. I wish I got more features than what I got, but the features that I really want were too much for me to be able to afford plus put down a deposit. I can't get the full deal of the system because being it is a new house area, the internet service that we are only allowed to get at this moment is really not good. So, a lot of my stuff is failing. If I try to go on the camera when I'm away from home and look on the outside to make sure, I'm not getting any signals around here. At this point, I'm thinking about canceling it for now until I can see a better internet service out here. Other than that, I already know what situation I get them on. When the internet does want to kick in, my system works perfectly fine.

I was a former customer of ADT at a different house. I was with them for 10 years then with a rival company for four years and now, we're back with ADT again. The salesperson did an excellent job of telling me what was available and how much it was gonna cost. That person helped me choose what was appropriate. I was very happy with that. The customer service has also been good.

When I called ADT, the person I spoke with was very helpful and very quick. It was pretty efficient with the scheduling. They were very helpful on the phone. They were on the ball and I appreciate that. I'm glad we're doing business with them. The rep was a nice young man and was very helpful. He tried to sell me more than I was looking for. But he was accommodating. We settled on something that was agreeable to us. He was also very thorough.

I already had an alarm system but I wanted to renew with somebody different. I did an upgrade with ADT because I had them before. It's a monitor system. If I open the doors, it tells me when the door is open. The tech did exactly what he was supposed to do. It didn’t take him long to do the installation which was about an hour, hour and a half.

I was a new homeowner and I was talking with some people, and they had recommended the ADT service to me. Also, a few family members had it. Everything was amazing. The rep was awesome, regardless of me and him playing ball together. Any question that I had, he answered it as an ADT professional. I feel good about how secure my house is. It took a little less than two hours to get everything set up, which was good timing.

The ADT guy over the phone was good but a little misleading. He said that the system was just $99. Then when a rep gets here, he said that we had to get other stuff and it was $600 and 60 bucks a month for three years. It was quite a big difference from what the guy was saying over the phone. My wife said that the guy who came out made it seem like the $99 package was not really worth getting for the protection that we wanted. We got four doors and a motion sensor and a camera for 600 bucks and 60 bucks a month to monitor one camera. Those seem like an awful lot. I wanted to get the camera that would go outside. But the guy said that it was an extra $200.

ADT has been around for a while. I was considering it, and I looked at some options like SimpliSafe. One of ADT's guys had called me and I wasn’t ready. I told her to go ahead and send somebody out. The rep I dealt with on the phone was very good and helpful. I pretty much knew what I wanted, and I told them. The installer was wonderful. He was very informative and he wasn’t high pressure. He did not pressure me in doing anything I didn’t wanna do. So, “This is what I need. What do you think about this? What do you think about that?” He was very helpful and knew exactly what he was doing and what he was talking about.

We were moving in and we got all these phone calls. The person needed to let us know that we needed internet if we wanna add cameras. But because of what's going on in the economy, I had to do an extended installation. At the time of the service, which was the first week of September, it was very hard for me to get an internet servicer out to my home within seven days because they were backed up with everyone doing remote learning and people working at home.

I had ADT some years ago. I got it again and now, it has a lot more offers which I'm happy about. Things went very well with our sales rep and their tech was very professional and helpful through the whole setup. I love the system.

I like the system. I’ve had it before in Florida and I've been very happy with it. ADT has always been very good. The sales reps were very nice and helpful too. They sat down and did their job, and they did great.

The installation of our ADT went great. However, they said that they would give us the alarm system, cameras and one camera for free. But then in the installation, they said no. I had to pay $60 more for each month for that one little camera. But I like that it alerts very quickly. I accidentally opened the door with the alarm on one time. We're happy with the service.

The installation of the ADT system wasn't put correctly at first. We had some sensor issues so we had to call them. They got somebody to come out and fix it the following week. But it could’ve been faster. Other than that, I like the fact that the app on the phone is really easy and accessible.

I was spending more time at home. With COVID, break-ins, and everything that was going on, I wanted a warning before somebody came inside. I drove past someone’s house and saw an ADT sign. I got their system and had a very sweet and nice rep. The lady on the phone was awesome and the two guys sent to my house were great. They were nice, polite, very sweet, and helpful. And there was absolutely no mess at all. The installer had gotten in and out before my family realized that he was finished. The whole experience was really awesome. I made an appointment in March, right when COVID happened, and I got scared. I didn't want to let anybody in my home so I pushed it back for months. But the system has been good so far. With it, I sleep a little heavier. And my six year old turns the system on.

Installation was great, and the guy was nice. He knew what he was doing. I don't have cameras, but I like how the system chimes when people open windows and doors ‘cause I have a toddler. If I don't see him and I hear the door open, I know where to go.

It was very positive with the ADT sales rep so I moved forward with learning more about it. He was very personable, very friendly, and very knowledgeable. Then, the installers were very thorough and they knew what they were doing. They explained everything in a way that I can understand. It’s just I’m a senior and even though they gave me a real good deal, it’s still kinda high. I thought I was gonna be in the $30 to $40 range but I’m in the $50 something range. But it’s worth it. And they worked with me being an elder on a fixed income to make it more affordable. Right now, it’s not stressing me financially too much but at some point, I don’t know if I have to revisit it.

ADT was on the internet and I heard they were a good name so, I took them. I understood everything the sales rep told me. It was a good experience. The installers explained everything to my satisfaction and showed them as well. I give the system’s performance an A plus. I feel safer since I’ve had it in my house.

I used to have ADT before. Then I've seen an advertisement for huge savings for veterans so I called. There was some confusion when I first talked to the salespeople. The manager, Joe, said the $850 I would get for the promotion, and being a returning ADT customer, I was gonna get a total of $1,300-some worth of equipment for free and I only ended up getting $1,100-some. They said I had a $39 credit yet that I didn't use, which I didn't argue it because I tried to explain to them. The only thing they would give me was $1,100. I just felt like I was lied to on the sales side or they didn't know how much I was supposed to get.

My car was broken into. It was parked in the driveway. When I called ADT, they promised me a camera for my driveway. That was what I really wanted. Then when I talked to the installer, he said that ADT gave me a free camera but it would cost $250 to install it. So they hooked us and then they let us down. The installation was okay. The system seems to be working before the guy left. But now, it is not working. We turned it on, left the house, and apparently was working fine. But when we came back, my husband and I just walked in and that was it. It didn't go off.

ADT's sales rep have all been very polite and tried to accommodate me. The installation was okay, too. But the system is still not working and their reps have been out here several times. The first time, there was a big mix up, so the tech left and only set up the two little door sensors. When he came back, he didn't show up until Friday afternoon and told me that he was running late, then I wanted to reschedule. I rescheduled for that Tuesday, so when they didn't show up at five o'clock on Tuesday, I called and they said it was a closed ticket. But I didn't have a camera at this point. We rescheduled again then I had somebody else come out here. Different people were in our house like until 10 o'clock at night and it still did not work.

I've heard about ADT a lot so I decided to try it. The sales representative was very professional. He explained the unit to me. He gave me the best advice. They went and evaluated the house and just mailed the package out. He had a person he was training and he let the guy do it. And what the guy didn't know, then he trained him to do it. He seemed like a very patient person so I thought that experience was very good.

Everything was very quick with the sales rep, and it was cordial. The install staff was very professional as well. The technician got everything done very quickly. Everything went well.

The installer was courteous, explained everything that he was doing, and gave me his thoughts on where I would like for everything to go. He Installed everything pretty good. The system's working well. ADT has been around a long time. It'll be a good service if you got the money to pay for it.

The guy who installed my ADT system was great. However, the first guy whom I spoke to at ADT told me it was gonna be a certain amount a month and that there would be no charges for installation. But then, the installer was charging me $500 to put the system in. The next thing I knew, the installation charge was down to 30 bucks. Other than this issue, the system is good. I got the keychain remote, sensors for my doors and windows, and a motion detector inside my home.

I was asking ADT's rep about prices. She was telling me their system was $99. I was telling her that there was more to the cost than $99. She also said their techs would call before they came and they would give me a timeframe. But then, they didn't call. The lady on the phone needs to know more about what she's selling. When their salesman Larry came, he explained everything. He was able to demonstrate the use of the system. He was telling me prices and he said that they never call when they were gonna visit. He said that if they said that they would come between 2:00 and 5:00, they would be at my place within that timeframe.

I had a security system but I had this brochure and I wanted to get my internet re-hooked up. I called that and one thing led to another from CenturyLink to DISH Network and they finally pushed me onto ADT. I had a wonderful sales rep who was in his 20s. He knew his stuff and was 100%. The packages were super-duper. If you have a lot of money, you could do it. But I don't need all that stuff.

We were applying to get ADT as it was and then when I was calling Spectrum, they said that they had a partnership with ADT. The representative on the phone was very nice and polite, but I wasn't happy with him. I asked him numerous times if this was direct ADT, and he assured me many times that it was. I didn't want a third party. I wanted direct corporate ADT. When the tech came, it was awkward and uncomfortable for both of us because they weren't ADT. He was from Protect Your Home, which we ended up getting anyways because we were in a rush. I did not appreciate being lied to, but other than that, I haven't had issues yet so far. From what I know, in three months, then we get transferred to ADT entirely, so that makes me feel better. All in all, I feel safer with the system. I have two small children, which was why we were rushing to get it.

The ADT rep on the phone was good but the installer had a hard time in solving the home keypad thing. So he put several holes in my wall. He was there for a long time and I don't know if he didn't understand or didn't know the details about the ADT security system that he couldn't inform me. I got window guards or the chimes that are on the windows and doors. He didn't explain the different modes it has. Also, he didn’t have a mask when he came to my house.

When we purchased our home, we opened our mailbox and there was an ADT flyer there and we went with it. USAA also mentioned it to us when we were getting home insurance. The technician that was sent to my home was very knowledgeable, very helpful and helped me pick the right plan that was within my scope and what I wanted to get accomplished at the moment. The initial plan wasn’t kinda like where I wanted to go, but then, we worked it. He met me halfway with getting me what I needed, and then also keeping me within the price that I wanted as well where I found a happy medium.

When I first chose ADT, I had a paper that came in the mail saying that I could get ADT for the price of 27.99 and I'd get a free 100 gift card. It was a good plan and I could meet that plan because I don't work and I just get Social Security. But when the guy came out and put the stuff up, he said that that wasn't the plan that they had installed in me. He did the $57.99 plan and I took it because I wanted ADT coverage and I wanted them to protect my home.

We had a Westec that was not active when we bought the building. I never turned it on so I called to get it activated, and ADT came out. They said that they couldn't do it. It was too old. So, I had ADT put a system in. It was wonderful dealing with them. The same gentleman came out the second time when I had more questions and he handled it well. His boss came and checked things out when everything was set up. They both explained to me how to do the setting up the alarm and so forth. They were very good. I set the system off this morning by accident. I went outside of the sliding door and I forgot that I didn't disarm it. So the line came on and I got a phone call. I talked to someone and they told me how to shut it off and to proceed, and to have a regular day. So, now I know it works. It was very interesting the first time that I've been through that.

I had ADT a few years ago and I canceled it, and then I came back. The sales agent was very professional. He explained everything to me and didn't leave anything out. There wasn't anything hidden. Because of my history with ADT, the manager described me as a premier customer so he was able to get me some promotions. He was able to give me a little discount on some of the camera work. So far, the system is good. As of right now with the cameras, I can record people that come, unwanted people, or any kind of intrusion and it gives me that little extra sense of security.

I knew about ADT for years and my wife had ADT in her house in California. The only thing I don't like about the system is the panel and the doorbell camera. I was hoping that I could see who was coming up to my house through the panel from the doorbell camera, but I couldn't. I called ADT about it and they said that there were other panels that I could get. But that wasn't brought up to my attention when I was getting my system installed. In my previous system, I was able to see who was coming up to the house through the panel. But with the ADT, I have to look through my phone to see who's coming up to my house. But if I'm sitting at home, I am not gonna be glued to my phone 24/7. That's why my wife and I are talking about canceling ADT and going back to our previous company. Other than that, everything else with the sales rep and the installation has been great with ADT. I told my parents to go get them.

I had ADT at my other house before I've moved for four years. When I moved, we just brought it on over, except that they told us that we couldn't bring our equipment, so we had to buy all new equipment all over again. So far, so good. We had to call them back within a week after they had installed it because the timing wasn't cutting off when the door was open. They came out and fixed it but then they wanna charge us. We hadn't had the equipment a week and they wanted to charge us for that. But my daughter called and got that taken care of.

The sales reps were good. They were really nice. The installation was good too. The guy explained everything. However, I forgot how to deactivate the alarm in the keypad. I just use my phone and using your phone, it's easy to deactivate. We feel more secure with ADT.

Most people have ADT so we just choose that. Everything was good with the sales representative. The installation team was great too. I’m satisfied with what I have for right now. I feel safe about it.

ADT has a very good name and they’ve been around forever. I received a mailer that said that for 27.99 a month, I could have a service. I presently had Brinks and I was paying $41 a month. I'm 70 years old and my wife and I were on a fixed income. So, at $15 a month, that's almost $200 a year. We figured we'd go ahead and give ADT a call. When I called the operator, I explained to her that we had a system in and it was working great but we were looking to getting a $15 lower payment a month. She said okay and that they would come out. We have 17 door sensors, three motion sensors and two glass breaks. She said that if there was a problem with anything, they would swap it out. I told her to go ahead and send somebody out.

I looked ADT up on the internet. I knew them because it's been around forever. Everything was as advertised and there were no surprises when I talked with the sales rep. I'm still learning the system as I go because there's so much to it but the technician got me off the ground and I know where to call if I have a problem. I liked them.

We needed a little more security within our home. We have two detached garages for two cars and we had been broken into years ago. So, I thought the security system might be another safety for us and that if someone did go in that back door again, it would set off an alarm. I let ADT's advertising sway my decision to go with them. During the sales process, the rep went through things very hurriedly and threw a lot at us in bulk, so I really didn't comprehend everything he said. But I thought at the time I was getting a basic understanding. The one thing I should’ve requested was that I need to see my full contract matches a couple of sheets of it.

ADT has been around forever and I had them put in a new unit. I added the front door lock and everything has been good.

The first contractor seemed like he was only worried about trying to sell stuff, what you can get, but I still have an issue with the system. Then no one showed up the day a person was supposed to put the system in. No one called and told me the guy wasn’t gonna make it ‘cause he was injured. When I called inquiring about it, questioning what happened, the girl put me on hold and told me she would text him. I was on hold for almost an hour, till I hung up. But then the people I talked to after that were a little better. At the time I canceled it.

I like the easiness of the system and the whole aspect of the security feature. I had them in my old house, and when I moved, I used the same company. The sales rep was very good and the installation went quick and smooth.

My son told me that ADT was the best. I like it. It gives me security and peace that I don't have to worry about anything when I leave home. It's just that when we tried to call them, we couldn't. They won't let us call them. Then in the contract, it says that the price is set for three years. My husband said that if they jack up the price, then that's gonna be more. But everything else is good. I'm glad I got ADT. I'm not scared about my home because they're taking really good care of us. They went out over and beyond in helping us. They treated us really well and they were professional. I appreciate that so much.

The ADT system is fine but one of the magnets has fallen off of my sliding glass door. I also still have not received my $100 gift card.

We had stopped using ADT and went with a different service. We weren’t happy so we ended up going back with ADT. More than likely they would be more cost-effective. The guys that came over here were great. However, I called and I had this ADT coupon thing that was in the mail and it said that all of this stuff was included, an outdoor camera and an indoor one. Even when I called the guy, he said all of my windows and doors would be covered at no extra cost. There were two additional window things that I needed so he did that.

We just bought a house and my girlfriend wanted to get an alarm system. We got ADT since this was the only one that I had heard of. The installation went really well. The guy who came was awesome and super helpful. He was also wearing a mask and he was using hand sanitizer frequently while he was working on everything. I like the fact that I'm comfortable leaving the house because everything is monitored. I can activate and deactivate the system from anywhere using my phone which is pretty nice.

I had ADT in the past. I got them again. The reps I worked with were good. I just got a doorbell camera installed on Friday. For some reason, it's not working properly. I noticed it last night. I also notice that the camera is all scratched up. It looks like it was used. It doesn't look like a brand new camera. There's a lot of deep dings on it. So, someone is coming out on Monday. I wish someone could have come out sooner, but they only could come out Monday to swap it out and to find out why it's not working properly. We have no online connection.

We were ADT customers years ago. We switched but we weren't satisfied with who we switched to so we decided we wanted to come back to ADT. We had a good experience with our sales rep. They were able to help us walk through the plan that we needed. But there was a point where I didn't think she explained everything clearly about the package so when the tech came out, we weren't aware that for any of the additional things that we talked about, we would need to pay upfront. By the time the installer finished going over what we talked about with the rep, he was expecting almost a $700 downpayment or deposit. That kinda took us by surprise because I was going over my notes and I didn't recall the sales rep saying that we would have to pay anything upfront.

The company that did our house inspection are co-companies with one called Porch. They helped us with any resources that we needed and brought up ADT. The person from ADT who helped us did a really good job and answered any questions that we had. They had an idea of what would work here, but the guy who came out to the house knew what would work best in our house. The installer was very friendly, talkative, just a down-to-earth guy. He was very nice and could really keep a conversation going, so it was not awkward having a stranger in your house.

I was looking for a security that was not going to be that expensive. I was calling and comparing prices. I was trying to get a security system from another company but ADT's number popped up. So I ended up with ADT. The little fellow was very nice and he was the reason I went with them in the end. But the way that ADT handled me was disturbing. It was like a bait-and-switch kind of situation.

ADT was a pretty popular alarm monitoring company. I got a sales rep from there who was thorough and knowledgeable. I told him why I was calling originally and he told me what I currently had as well as what he thought I needed. He knew the product and what I was looking for. Originally, he came in at a price that was kinda astronomical and he said that he figured I would choke at that price. I said, “This is what the other company I'm currently with was in the ballpark," and he put together a package that was better than what I was getting there. That's why I went with ADT. He was good. We got a camera system and I know who is coming to the house and who is dropping all packages. I know if anyone is in my backyard, coming in my front yard, or ringing my doorbell.

I went with ADT because they're rated one of the best services out there. The installation was good and I’m gonna have the tech come back out to move it in a different location. He’s an excellent technician. He was very thorough and prompt. I use all the things that he showed me. With their smartphone app, you can check the system all the time which is pretty nice. I got people working. I know they’re there. I know if the door is open.

I heard about ADT from friends. The rep was very professional and courteous to what I was looking for. Very helpful in explaining things. And then, the installers were very accurate, also professional, helpful, and easy to talk with and explained everything. Nobody has been in my house so it's a good deal for me.

The sales reps from ADT were great and the installers did a good job. There were no issues and they were nice. I like that with the system, I can do stuff on my phone if I want to. You can turn the security system on and off. I also have the smart lock so I can control that. Everything's been simple with ADT.

The sales representative was a nice person that answered our questions. We had experience with ADT, but for the house that we moved into now, he seems to know a lot about what he's talking about. And it was quick, which was good. The guy that came by and installed the system was knowledgeable and cleaned up after himself. He told us how to use the product. The only thing is that when those flyers are going out, it's saying one thing, but when a rep comes out, it's like another thing. I would've thought that we were able to get a system and the sensors we needed for a certain price that is as on the flyer, only that it's not all the way true.

We had ADT years ago. We got them recently and my experience with them was good. However, they weren't clear when they were giving us the sales pitch and they were gonna get an extra $800 in products. When the tech came to set everything up, I was thinking I was getting an additional camera. They gave me the camera, but they didn't tell me that they don't give all of the software needed to run the camera.

ADT is top-of-the-line. Their rep explained everything to me, but their price could go a little lower. Everything went well with the installation. He hooked us up professionally like it was supposed to be done. He did great. The system alerts me on everything. Everything that opens up in the house or something left open, they go and notify me through my phone. I'm soon to get those cameras with the app. They said they’ll come out and put them around for me.

The rep came out here and he installed the system. Everything is working great. If somebody taps on the window or door, it turns and you know which window or door it is. I'm satisfied. ADT is protecting my home.

The installer, Javier, was great, very professional, kind, friendly, and informative. He also wore a mask all the time. But I called ADT to send me the information in a format where it could be sent by mail because I was having a problem. I also forgot my password which is four letters and I should’ve known that as well, but everything was done. It’s the first time I've ever had security and I know that ADT is pretty much number one. So, I feel that I’m very secure up there. I had a three to five-day trial to try to see how it works and it takes a while to time yourself. One time, I ran and disarmed it because I had to remember that my phone was still charging and I was walking out the door. I’d rather disarm it and arm it again than to have it go blaring. And I appreciate the fact that I can look at it from my phone. I just tap into it and I see my living room.

I called ADT, spoke to a sales rep and set up my appointment. The guy that came who installed our system, who was also a sales rep, was probably new. He was really nice and great, and I assumed he knew what he was talking about. But he drilled two big inch-and-a-half holes into my wall to fish a little shoestring wire. And then he had to move the system twice. So, I had three big holes in my wall l that I had to fix. And then, I had a third guy come out to fix the center that wasn’t installed correctly. But overall, the system seems all right and it’s working out just fine. I haven't had any run-ins with having to use it yet as far as the monitoring, and hopefully that doesn't happen.

The lady who signed me up for my contract with ADT and sent the salesperson and tech out is a big liar. She said that I have to pay $99 to get the tech out and then I would get $100 Visa credit back on my card. She said I was gonna receive an email and instructions on how to get the Visa. She charged my card $104 and I never got the Visa. I called ADT who kept calling me to see if I was gonna take the plan they were offering me. I told the reps that their calls were confusing as I had already become a customer and so why would they be offering me plans. I told them that I never received my Visa card and the rep I was speaking to told me to call a certain number. I did that and another ADT rep said that I was gonna get an email but then I never did.

Everything went well with when I dealt with my ADT sales rep. I was promised two cameras though but when their tech came, he told me I would only get one. He started doing all of these discounts. He discounted me out of a camera and I need another camera outside. I didn't like that or their false advertising. Now, they're trying to make me pay $200 something for that camera. The system I got is a little complicated for me. I need the tech to come back 'cause I need him to show me something else and unplug some things. Other than that, the system I got is alright.

We had a rental home in Oklahoma City and we had the basic system of ADT down there. Then we sold that house in June. We had Vivint security in our house here and we weren't very happy with the outcome with them so we decided to go with ADT. I called them and talked to the rep and told him what I was looking at and then he scheduled the guy to come out about a week later. There was a young man who came out. He was there three hours putting everything in, then he left. He did a good job. He went over everything, showed us how to do it ‘cause we’re older. He wanted to make sure we knew how to turn the alarm on and off. It was professional when he showed up when he was supposed to and he did the job and went on his way.

My daughter looked ADT up for me and the rep came out maybe a day after. He was a gentleman. When you go out the door, it says exit and when you open your door, you go out and it tells you, which is good.

I was with Comcast for about seven years with their home security service and I had problems constantly. But I when had ADT, they had great customer service and their tech was knowledgeable. My service is outstanding so far and I haven't had any issues. I love Protect Your Home ADT and both our equipment are good. When I signed up, their sales reps gave me a cool deal and even added some stuff to it. They were trying to make sure that I was happy with the services that I would be having, and I was. I wanted a lot of equipment and they made that happen with no problem. They went beyond with the stuff that they gave me. Then, on the day that the installers came out, they were knowledgeable and great guys. They did an awesome job and they showed us how to operate the equipment.

A friend of mine told me about ADT. She told me that it was working well. I called and they said, “You pay $99 down then we will come out to the house and install the cameras.” I explained to them that I needed just the two cameras - one for the back and one for the front. They told me about the sensors. I said I'd take two for the front door and the back door. They said I would get the key ring with it. It's the key piece where if you're out there and you notice something, you can just press that and get the alarm off. I never got that.

We went online and we filled out a form for a “free quote.” We gave ADT all the information and the address of the house, my name, my phone number but we never heard back. But we got another call later. We made arrangements for somebody to come out and give us a survey and that was Josiah. He did a good job. We never had a security system before so it's a little bit new to us. I thought one of the things we were gonna get was a video of anybody that came to the front door. To the best of my knowledge, I have not seen that yet. But we are still in the midst of moving and we haven't paid a whole lot of attention to it. We haven't read the manuals and the directions. The other day, I rushed out of the house without turning the alarm off and realized it a little too late, but I came back in and I turned it off. But then I got a call from ADT to make sure everything was okay. They were pleasant and professional.

The person from ADT that I spoke to on the phone was very pleasant. But I wished he explained a little bit more about the process. I wasn't aware of all of the upfront costs. But one of their technicians got here and explained the whole process. He was amazing. He was very attentive and he got everything installed. He was also very respectful of my home, especially during COVID-19.

I wanna be with a company that's been around for 150 years and everyone knows who ADT is. When thinking of home security, we think of ADT. When I reached out to them, I got more than what I was expecting, so it was a good deal. The installer was awesome. He knew exactly what was going on. He was updating me on everything. If there was a delay, he told me there'd be a delay. If there wasn't, he told there wouldn't be, because some parts were moving quicker than the others. He was also knowledgeable and did everything correctly. He also came with a face mask on the entire time.

I called ADT and one other company, then ADT called back first. I was inquiring on the weekend so I kinda expected ADT to get back to me a little bit better. I'm familiar with the company. We have a house in Florida that has ADT protection on it. I also wanted to enter into a contract with a company that's gonna be around. Dakota was here twice. We had some issues with my Wi-Fi and with ADT’s servers being down the day that everything was installed. One of the cameras that he had wasn't working.

I'm very pleased with ADT. The only caveat was we had a salesman come out to go over with the system that we wanted, but we weren't moving into the house yet and we didn't have WiFi yet, which didn't tell us. He came out and he priced out the whole system for us and he planned the whole thing out. Months later, we called back to have everything and for them to come back in and install it, and they had no idea what we had already planned out. So, it was a complete new sales call from the beginning.

I needed to get some security because of a relationship and I chose ADT. My experience has been wonderful. The installers and everybody from the get-go has been nice and professional. They have taken good care of me. I was pleased. The people they sent to my home were knowledgeable and explained everything. It's easy to understand. You make a payment and then all this goes to you owning the system and you're able to move the system with you if you choose the move. It's self-explanatory. To put my system up, it took them two hours. It was quick and easy, and I didn't have any problem at all. The system adds up to my expectations of what I was needing and wanting, and it works well. It's a good system. The people are awesome and I highly recommend it.

The experience with ADT was nice but I would supposedly get $1,600 worth of equipment. When he came, he had $400 plans and I said that for $1,600 dollars, I would get three alarms for my three doors. He put two in there and that was it. He put two motion sensors in here and that was all he did. It wasn’t worth $1,600. I thought I was getting a video doorbell but he said he couldn't put it on because he needed electric. I thought it ran by battery and it was gonna be wireless. The installer put the equipment on the wall and then drilled. There were no wires but there had to be a wire that went through the wall. He put the module on the wall that you turn on and he plugged it in right down below. Then, I had to clean up the residue. He didn’t make any attempt to clean it up.

Everybody knows about ADT. My wife's grandmother had it. That's where I've first seen it. It also has a reputation as being on the better end of home security systems as far as windows and doors, calling the police, etcetera. The guy during the installation was extremely knowledgeable. He was fantastic. He is probably way smarter than the position he serves in. When he left the house, everybody knew exactly how to use that thing. It was a great experience. I told them I was with the military. They gave me extra kinda money towards whatever I was trying to do. They really looked out for me.

We had ADT in Washington state but we sold our home there and bought a home in Idaho, so we continued on here. ADT happened to be the company when we connected our CenturyLink. They said that if we connect it through here, I would get $1,000 off my stuff. So we did. The guy was probably the most professional and thorough young man that I've ever had install a security system. We have outside cameras and we also have the digital keypad and interior monitor detectors, which we love. ADT is very quick to respond if something happens. We accidentally set our alarm off the other day and they were just on it. My phone rang before there were two beeps out of my alarm system.

Whenever I had a problem, like when they installed the front porch camera, they came back out immediately and repaired it. They reprogrammed my modem and internet. I love everybody that they've sent out. They were professional and sharp. Definitely happy I'm aboard. I appreciate their due diligence. I wish that I would have chosen ADT for my other house. I had just acquired Vivint for my other house and I'm so miserable with them.

Everything's been great with ADT. The installation was fine. But where they put it was not okay. Originally, it was gonna be okay. We were gonna see about having it moved somewhere else because it's in a really awkward spot, but I'll just live with it. I liked their promotion that I heard on the radio and when I called, everything was all great and dandy. But then when the guy got here, it was a whole different set of things. So, I feel like it was a little blindsided and not completely upfront with what I was gonna be responsible for. When I called, the radio promotion was a $99 installation fee and you just pay for the service, and you get credit for equipment. When the guy got here, he said I need to make two payments of about $500, and we said, "No." He worked it down a little bit. We still ended up having to pay $400 extra. I don't think it was very upfront with that. Other than that, after having the system installed, I like the security and safety it gives me.

We’ve had ADT for a couple of weeks and the installation took a while but it was okay. It was finished in one day. When we opened the window in the living room though, one of the motion sensors fell off. It wasn't glued properly or the glue didn't stick properly. Also, the installation guy was telling us that for three days, it was gonna be like a test. Sometimes it's gonna work, sometimes it's not. I want to know if the test is over and that it is accurately working. Aside from these, we were supposed to receive a $100 reward card. Other than these concerns that I have right now, everything is okay. I like how the system is easy to operate. The sound is too loud though and I don't see any sound feature on there to put the volume up or down.

We've had ADT before, which was how we knew about them. The sales was with the gentleman who came to install the system and we weren’t happy with what happened when they came. When I took the call and we wanted to get ADT, we were trying to save and keep it at a certain amount. The gentleman came here and he was also selling some other things and the installation was $99 so, it became $400. Plus, it went from $27 a month to $59 a month. Prior to all these, we wanted nothing to do with the $59 a month charge. They gave me a free camera but in giving me that, it became that you only could get the $59 charge. So, we didn't get the camera. We got the lowest and we almost canceled.

The calls themselves were slow. The wait times are really long. The second call I had when I was trying to get an additional sensor, I was on hold for 45 minutes and then it was a minute and a half conversation. That part sucked. But other than that, as far as the face-to-face people that I met, the installers, they were all cool. But they were all quick, nice and always willing to help.

We tried to have an alarm system for our house so that if we would feel more secure in case we go somewhere on vacation. ADT was the first company I looked at and their offer sounded good. They gave me credit for stuff. The installation of my ADT system went fine. The rep told me that I could monitor my alarm system anywhere around the world by looking at my phone. However, I don't see that kind of data.

The sales representatives were quite educated in terms of the products and what they were trying to sell and products. They were friendly, and able to answer my questions effectively. Then the installer knew his stuff so he's technically sound and able to advise on certain security aspects of the house. ADT was prompt, professional, efficient, and met all my needs.

ADT's installers were nice. They were fast and got up and out of my place. So far, everything has been good with them and I like their system.

My aunt had ADT. We just bought a house so I thought it'd be a good idea. When the guy come out, it was a pretty good experience. He was very knowledgeable and explained everything. Overall, my experience was great.

The sales rep helped us out, gave us a bunch of different options, and found what was best for us, so it was good. The installer was knowledgeable and he was in and out in an hour. My wife is happy with the system.

The sense of security and peace of mind is what I got ADT for. I like that it has a feature on the phone that you can turn it on and off and it alerts you whenever the doors are open. My son and his fiancée were here during the installation and they were pleased.

I had already been with ADT previously at my other home that I sold. I bought a new home so I just transferred the service over. It was an upgraded model 'cause I got new equipment. It was easy to get an appointment with them. They came right out. There was just a basic $99 installation fee that I was charged and they put all the monitoring devices on all the doors and windows, upgraded screen. It's really easy to use and makes us feel a little bit more secure in the home. Even my kids are able to arm and disarm the panel by themselves. It also helps me keep track of the doors being opened and closed with the kids coming in and out and know who's coming and going. The technicians that came out were very helpful, informative, kind, and sweet. While they were waiting for the system to upload, they were helping me bring my groceries in from the car. They did a great job.

Everybody at ADT was really great. They made everything really simple. I understood everything. The installation team was great. He was very respectful and went over everything. It was a really pleasant experience. So far, I'm very satisfied.

With ADT, I got promised a whole lot more than I got at the end of the day. I asked if the doorbell camera was included in the $99, and their rep said it is. I was led to believe that things weren't gonna be $300 a pop to add them on. So, I was a little bit upset about that. The installer was great though. The house is under renovation, which was why I wanted to make sure I had the security system in quickly. And during the course of the renovation, the people renovating broke the cord on the panel. When the installer came out to fix it, he was great about it. They did not charge me, which was a good thing. My overall experience was costly, but it was quick. I was very disappointed in the sales pitch that kind of bait and switched me. So that kind of left a bad taste in my mouth. I was promised something that I didn't get. I wouldn't wanna recommend ADT to somebody else and have them wind up in the same situation.

The technician gave me the control panel remote control, but it's far away and cannot navigate the control panel. So I need installer for the control panel but nobody came in. Other than that, the security system is pretty good.

For what I was looking for, ADT's price was pretty competitive and since I knew their name fairly well, I went with them. Their sales rep was polite and did everything right. The installers were very professional, too. I had to test the system as far as the security thing and it's really loud. But I've never had to use it as far as the alarm going off and I'm hoping everything will work well. Other than that, I'm having an issue with my billing and I've had a bunch of go-round with their reps. They billed me on the first day but they said I'd be billed the next month. They also charged my card for two months before I got the service and they were supposed to get pre-authorization. But the equipment and the people who installed it were great.

Everything went great. I just had one problem. I had set the alarm to take a shower. I got out, was gonna blow-dry my hair, and the alarm went off. It said, "Basement door." It's called a garage door and it’s downstairs. I waited for ADT to call. No call. The alarm went off so long and quit. I finally found the number to ADT. I called them and the guy was telling me to wait and let him look up my account. I told him that whoever's breaking in, I'll tell them to wait until he finds my account. He said that they called me and there was no answer. I told him that I have my phone in my hand and I asked him what number they have for me. They had the number written and they had it wrong. They had 404 instead of 470, so they were actually calling the wrong number. I ended up having to call 911. I was so afraid. I didn't know what was going on downstairs. He said he called the police and they weren't here yet.

The installation went great. The installers explained everything to me. I got the app on my iPad. I have used it and it works good. I love my ADT system, but I wish I got the touch one because I'm handicapped. They said I had to get the key one, the one you had to put your code in. It would have been nice if they went ahead and gave me the touch screen one. But other than that, it works great.

We're not young anymore and we wanted to protect the house. We have been broken into before and we wanted to be sure that when we leave the house, it’s being protected. We use ADT and so far, I'm happy with the features of the system. We haven't installed it completely because we still got to hook up our cellphones and our stuff, but the guy who came in and put the equipment on the windows and doors talked to us really good. He was friendly and we had a bit of problem but we didn’t have any problem trying to hook him up. He came home quickly and worked with us. I know that once we have everything installed, the system is going to be a big help, even though I got a security man, my neighbor. He is like a camera and doesn't let anything go by. If anybody gets there, he calls me, and he's the only one who’s got permission to go in and out of my house.

I was looking for prices at the time and Protect Your Home ADT was about the same price. I understand the way that the system works in regards to the person on the phone but I got billed heavily straight away. As soon as I was up and running, I was billed for a few months and then, I’ve been billed again for another month. So, I recently paid $82. I'm not sure when the billing cycle runs from. The guy who installed the system left with nothing but he was very good. It was his day-off and he came in because somebody had called in sick. He persevered and got everything done. He was very thorough and he was first class. He went through everything that we thought needed to be secured in the house. He wasn’t too pushy but I could have done with maybe a couple of other windows sensors. I didn’t wanna pay extra money though after the amount I was paying already.

I used to have ADT in this house, but then I sold this property. I moved back in and I just called ADT to put it back in. Everybody was very knowledgeable and no problem. They were on time, courteous, and they worked with me on my budget. It was a good experience. I would continue to use them and recommend the service.

I was transferred and ADT gave me a good deal. Their rep was very nice. But a sensor couldn't be installed on the walls where I told them to because there was a wall stud in the way. They left a couple of holes on the wall. It was fixed with putty, but I had to do it myself. Also, one of the sensors won't be able to work. I opened the garage and the sensor was messing up. The center wouldn't connect. So it was disconnected for a day. I was gonna just put them together so there would be no issue when I'd go out. It’s just not on where I want it to be because of this adhesive issue and how it's supposed to stick on there. Other than that, the system is simple to use and the more I use it, the better it gets.

The system was professionally installed and everything is working as advertised. The sales guy that I dealt with was professional and very knowledgeable. I'm very satisfied. I'd recommend it to anyone that was looking for an alarm.

The guy that installed our ADT system was very professional and he helped us customize our system. I was kind of leery of how to operate the panels, and the guy showed me before he left. The customer service helped me out a couple of days ago when I had to call in. I was having issues with the password. So far, I'm satisfied with ADT. I had a family member that had went with another company, and that was pricey. Then when I saw the advertising of equipment, $850 was gonna be waived with ADT. That was what caught my eye was.

My experience with the sales rep was a little deceiving. I saw the special ADT was having for $99. I was told I would get a Visa card to reimburse me. The reason I went with ADT is my house already had ADT in it and I just wanted to add to it and upgrade the panels. When they sent the installers out here, it was a third party. They couldn't use anything from my existing system so I really didn't get an upgrade per se. I didn't get the gift card because he said everything I got took all the credit they gave me.

I have been a customer of ADT for about 6 years. During the time of having ADT I had a lot of problems with my system being out or my sensors not working poorly. Many times we would open the back door forgetting that the alarm was set but it didn't matter because the alarm wouldn't even go off. The part that made me decide to write a bad review was the type of service I received when I canceled my service due to moving out of the country on military orders. I was first given the wrong information about how to cancel my service and when I was finally contacted by someone over email they drug their feet on getting back to my by 2 weeks and then said my cancellation date would not start until they had decided it should be cancelled not by the day I first contacted them by email.

The ADT sales rep didn't tell me everything I needed to know when I was signing up. I found the information when the technician showed up. At first I was upset because the package that I wanted was a two-camera package to cover the entrance and the side of my house but I only ended up with one camera that came with the installation and $1700 worth of credit.

The rep put a plan together and made an installment plan. The features are pretty good. I can't wait to find out more on it. Unfortunately, I got to wait for about a month before that comes since the appointment would not be until October 22nd. But it was out of his control. They will add some more cameras inside and out, and then put more sensors on the windows, which we definitely won't, because we already have window sensors. But we will definitely add the cameras indoors. ADT offers good stuff.

They did a good job in matching me with my plan. When I hit the stay mode, it would count down like I'm leaving. It did that several times so I didn't do the stay mode anymore while I was at home. But it could've been resolved had I called them out. Overall, I feel pretty secure with the system. This morning, about 3:30, I was doing some work on my computer and I was checking emails, and the monitor saw something happening at a certain time. When my grandson went in and looked at it, it was a spider that came across the lens.

We had a new house and decided we wanted to have a security provider. The main thing why I decided to go with Protect Your Home was the in-the-country contact rather than a foreign country when I call. Also, the quality of the material and the fact that I had someone to install it rather than do it myself. I got a lot of good information from their reps and they answered all my questions. And the installer was really good. He explained things well and left me his number to contact. When I had problems and issues, I was able to get their support system fairly well. I have window breakage, window disturbance, window disconnect, and then the same with the doors. Also, I have a front door doorbell and the automatic unlock/lock system for the door. The smartphone app has been very helpful from day one. I know if anybody is at the front door no matter where I'm at.

The sales team was very, very nice. The installation was $99 and they said we were supposed to get a card or a rebate in the mail but we haven't received it yet. The installer was beautiful. He was nice. If I'd had a phone number that day, I'd have called them and gave him some credit for the way that he worked professionally. He installed everything the way it was supposed to be installed. He told us about some other features that we might be able to add on to what we've got. We have the cameras and motion detector installed. We have the window locks and the door, which lets us know which door is open. We just got back from vacation and everything worked fine.

The rep whom I worked with at ADT - Protect Your Home was very professional. He explained the features of my system very well. I got their system and it was satisfactory. I canceled the service though after I found one for a better price from another provider. The rep mentioned that there was gonna be $100 worth of equipment for free. In the end, the system ended up costing $900 for minimal equipment. I got two to three times the equipment including a camera for a lower price from another provider.

I go out and I look for what it is that I need. There was an advertisement that mentioned ADT and I'm familiar with them, which was why I reached out. It is nationwide and I've had it in the past. So in terms of the sales portion of it, they didn't have to do a whole lot of work because once I make up my mind in terms of the product that I want, that's what I go with. The young man who came out did things nice and neat, and to my standards. There wasn't a whole lot that he had to even reinforce, even though he went over everything and there were no issues with him setting up.

I've seen ADT on other houses. Also, the house I'm in right now used to have it. The rep was very nice. But I don't really like the way ADT conducts themselves with regard to forcing you into a decision there and then when I was told that someone was just coming around to give me a quote, not to say, "If you don't say yes today, you're not gonna get any discount." That annoyed me and nearly walked away from them. It came from the installation expert because he was the one there. But he told me that's what his manager told him. But other than that, the features are decent. This is the first time I haven't lived in a gated community. It feels safe because I now have got an alarm.

ADT has very friendly customer service. When I spoke with them, it was a good call. They helped. It was everything I expected. The installation was not as good as I expected it to be though. The installer demonstrated most of the features in the system, but he messed up one of my coffee tables with the sticky tape. He put the lamp on top of it like I wasn't supposed to see it. I had to bring a lamp from the bedroom, and he just moved it over. After he left, I found it when I put the lamp back up. I was a little disappointed with that because it's my new table.

We looked at ADT's website, and it seemed like the most reasonable price for us. The installation was good and the installer was professional and friendly. Having the system makes us feel safer at home. It's been great to have it at home.

I love our ADT system. The guy who installed it was very friendly and answered any questions that we had. He made sure to check in with us afterwards to make sure that we are doing okay. The system tells me when my stuff are open. My husband forgets to lock the door when he leaves the house and I'm able to lock my door and turn on the security system from my phone while I'm gone.

The techs were nice. The guy that came at first was very knowledgeable, patient, informative, and wonderful. I set off my alarm once and I didn't know what I did, but I couldn't get my panel to reset. When I locked up the panel, I called that night because I was hoping to get it straightened out so I could arm the system. I wasn't able to get it going. But what bothered me the most was that the guy I talked to kept saying there's $25 for somebody to come out. I said no way I was doing that and that I haven't had this thing a week. He just kept pressing for this $25. When I called again the next morning, of course, they agreed with me. They said they were gonna have somebody come out to reset the panel or find out what's going on with it. I thanked them. They sent another gentleman out. He was delightful, funny, quick, and got me right back on track.

Everything's perfect with ADT. The system is good. We don't even have to tell it to bypass an open window. It just tells us it's bypassing it. It's also easy to use. We're very happy. We’re happy with the guy that came too. He was great. He oversold it but that's their job. He was saying this is like Fort Knox and I went lower than that, but I could have gone even lower 'cause I was used to paying like 30 bucks and now I'm paying $60. I thought this ID that I put on the code was the same ID as what I had on the app but I couldn't get the thing to shut off on the device on the wall so I had to call. The gal that I talked to was really helpful and got them to be the same passcode like I wanted. It was really good customer service when I needed it.

The representative on the phone told me that all the equipment would be free and I would get a $100 and something gift card. Well, I don't have it yet. They wanted 2,400 and they got it to 1,800 then I told them to take it all back. I made a note on the tablet that the equipment would be free and I showed it to the guy that installed it. I'm happy with the service and that it's easy to do. But the representative lied. If anybody else wants to get ADT, I'm gonna tell that they’re liars. It ended up costing about $600 or $700. It's a good thing I had it. And if my dog wasn’t really old, I wouldn’t have done it. I’d put them on the road. Then they told me that I could get the camera for the doorbell? Well, hell, that’s more every month. I am not a happy camper and I will not recommend my friends.

The sales rep and installation team were very professional, polite, well mannered, and helpful. I had the app on my phone. Whenever I wanted to see if someone’s home, the whole sensors would show if they’re home so that was a cool feature. However, the kids didn’t want it. I got the entire system removed after having it for six days. I called the installer and canceled the thing. Aside from everything, it kinda came out expensive although it's for security purposes. I'm a new house owner and I should have been saving more money and that was a little out of my budget.

With ADT, I found everyone was fairly helpful and got me to the right place. The gal I worked with during the installation was fairly nice, knowledgeable and worked with what she had. There’s no knock against her on a personal level, but the prices around gear and the insulation were not readily available or easily to be found, and also was not disclosed to the customer until a consultation has taken place. I find that to be a bit deceptive. The service is good but from a business standpoint, disclosure is important for a good customer retention. Other than that, everything was done to my satisfaction.

ADT takes care of all of our family, my daughter and my nephew. My daughter referred us to them and everything went well. I called and set up the installation then mom and dad talked to the installer when he came and got what they wanted installed. He was very professional dealing with them and getting them what they wanted. He got the system installed fairly quickly. However, he left a mess in the kitchen when he drilled on the wall. Also, mom had a coupon that she didn't tell me about till after I'd call them and they wouldn't honor it after I'd done what I had done. That was kinda disappointing.

The installation was great. The guy who did it was fantastic. I love my ADT system. I also have the app on the phone which the tech told me about.

ADT's attitude stinks and my experience with them was lousy. The guy who came to install was sort of pompous and decided that he was here to sell me everything under the sun. I already defined what I wanted because I've had ADT in the past but the system didn't work for four years and I didn't even know it. When I finally realized it wasn't working, I called them and they said they'd send somebody out. But the point was, I never used the system except when I left for long durations. My wife was sick during that time so I stayed home and when I left, she was home and vice versa. I had ADT for almost 16 years at that point and I dropped them.

The installation went well. The technician suggested more than what I asked for. I only had one window in each room and they put sensors on every window in my house at no extra charge. Everything's been positive. I wish I could afford more of the services. They have the one where I can see who's outside my house. I just can't afford it.

My home inspector guy had porch.com and they offered free equipment. So far, ADT has been really good. The installation team was good. And I like the features.

Everything was great. The installation was good and the features included in the package were okay.

I've been moving around quite a bit but I've had ADT before here. Then, when I was in Texas, I had them. I've been with them for quite a long time and we've never had any problems. The rep who came to install the system was very friendly and explained everything down to the tee. He made sure that everything was done properly and that we understood how to do everything. It was very satisfactory. I can set the “Go Away” and the “Stay at Home” features.

We had ADT a while back in our previous home state and we liked the experience we had with it. We were not happy with the customer service, but we were happy with the product. When we called to cancel our service with them, they treated us so badly. It was horrible. But when we signed up with them again, the sales agent that we dealt with was awesome. She also spoke to a manager and that was really great. The installation went really well. We love the system.

ADT had a special line for $850 worth of equipment and $1 a day for the coverage, which I sorta want I got it now because instead of $1 a day, I ended up paying almost $2 a day for some reason. I spent a lot of money over $4,000 with ADT. The $850 only includes two sensors, the console, and the doorbell on that. I didn't even get the doorbell. So, they didn't give me credit for anything other than the console and the two sensors. Then they charge me $60 a month versus 30. I wish I had to do it over again. I wouldn't have done it.

We had ADT many years ago in a different address. Then we were with a small company that had become unreliable. So we wanted a more national company. But I was not happy with the installation. I told them ahead of time that with my old system, the screens on the windows were alarmed. It would alarm the house when you'd leave a window open for air. I wanted to preserve that feature. Then they went ahead and installed and told me afterward that they couldn't do that with the ADT system. They said that with the way that their technology works, it was not appropriate to alarm the screens. So I was very unhappy. I'm considering having another contractor to come and put in a second system to have the screens alarmed. It's a big problem.

I knew ahead of time that I was going to go with ADT, but their sales rep was a little pushy. Still, our interaction was good and I ended up getting the standard package. The guy who came out to install the system was good as well and he walked me through the functions. And since having ADT, my sense of security has increased.

The rep of ADT I spoke to was very informative and upfront about as much as they could at the time without the rep being able to come to the house and take a look around. The installer was fantastic. He did what he could do. He was really good at explaining things and taking the assessment of my place and making sure that my security needs are being met. My automatic lock’s being a little tricky and I need to call somebody about that. But other than that, everything's been good. I've been happy with everything so far.

We have had a system on our other house where we moved from and when we moved here, I wanted the peace of mind of having a security system because of all the crazy stuff going on. I've had other people, then I got to look at companies, and ADT has been in the business for years, so I figured I'd give them a shot. And I’ve been real pleased so far. The installer who came out was a really nice young man and he did a very good job. The system is easy to use and it's fast. And if I got the little button in my hand but it’s dark and I can't see it, I go to the app as I don't wanna mash the wrong button. The smartphone app is really convenient and overall, I don’t have anything that I don’t like about the system.

ADT is a familiar name that is well known, which was why I went with them. I like the ease of use of the panel and I'm very satisfied with everything. The installation team was fantastic and I had no issues at all. ADT has been a very good company so far.

We wanted to do Comcast because we had Comcast previously, but they're no longer in the security system. We knew that ADT was a good bet for that area of security. The sales representatives were informative and nice. They told me that we would own the equipment, but they didn't give us a range of pricing. We were a little shell shocked when the tech came and showed us a $3,000 bill. But other than that, it was good. The tech that came to install was knowledgeable and pretty efficient. We're in a suburb right now and I feel pretty secure in general. It's just an added layer of protection. The money aspect of it is a little much compared to other providers, but the actual experience is fine.

ADT seemed like the best security system out there. Everything I got was worth it. My wife told me about other things that other people are doing, and what they're doing really doesn't provide security when you're out of town working and nobody's home. The person who put everything together told me what other people were dealing with through other services. He was really nice. He also had a mask on. He shared everything he knew about it, gave me some discounts, gave me the reasons why things needed to be where, and if I didn't do it, what will be the consequences.

I’ve known about them ever since I've been an adult. Their sales rep was a good young man. However, the installation took a little while. But the guy did a good job and demonstrated how to use the system. I also have the phone app which I opened this morning but I wasn’t sure how it works. We’re retired and at home all the time. So, only use it when we leave the property. We haven’t been away so we have no reason to turn anything on. But we hope it’s doing its thing.

I bought a home and they had a system already installed. I was calling to see if I could get that system reprogrammed and they referred me to ADT. They came out and looked at the system. They didn’t say they could reprogram it though and that they would offer me something newer for a cheaper price. But the guy that came out to do the installation was knowledgeable and honest about what everything would cost as well as the level of protection that he thought I needed versus the level of protection that I didn’t need, which was good. I didn't feel like I was pressured to making a decision or buying things that I really didn't need at the time.

I first considered ADT since they have been around a long time and it's probably one of the most trustworthy. Then I got the ad in my email and went from there. The rep I talked to was pretty good. It was definitely a positive feel. I was really doubtful if I'd do it or not, even though I put down the 107 already. Then when the guy came over, we talked and he didn't leave 9:30 on the night he installed the stuff. He did a really good job. I was really confident after that. $30 a month is not that much even though I'm not here at least six months of the year and he made me comfortable in getting that. I've got the panel on the wall and the door alarm when it's opened. I've also got one breaking glass alarm and then I've got an open alarm on my laundry room. But I didn't get the smartphone app because I didn't wanna go that much expense. He said it would be about 48 basic up to 63 every month.

ADT has been around forever. Everything is good with them. Their sales representative was decent. I paid the fee for them to come out. But it wasn't clear how much I would be paying the day of until the day of when they'd come out and offer all these different types of services. I didn’t like that part ‘cause it didn't give me time to prepare. Other than that, the tech was really good. Then a second guy came to get it done faster. So the service was good.

ADT is the number one company and the fact that the service is connected to the police and the fire department gives me peace of mind. I have a young kid and I'm able to keep him monitored. I don't worry about anything because I know he's fine. When I originally got with them, a gentleman came out from Defenders with ADT shirt. I have an apartment with two bedrooms and front and back doors. So I wanted camera. He told me that the cameras did not come with it and that I had to pay for cameras later on down the line. He said he would have to hardwire it. He also made an excuse saying, "What about your landlord?" My landlord was fine with it. I had already checked with him before the man even came out. Then he said he didn't have a ladder.

The man from ADT with whom I spoke with was very nice. I told him that my husband had just passed away. I told him that we have glass doors at the front of our house as well as a French glass door at the back. I was really concerned now that my husband isn't here anymore. There was a security system set up at my house. However, I wanted my box to be in my hallway at the entry point instead of my washroom so that when I would come in or go down the stairs, I would see it. That would then jog me to turn it off. With my ADT system, I just step outside my house and set my system through my phone which is so convenient. With my ADT system, I'm protected and happy. I feel safer with it. The rep explained everything very well.

ADT is good. I always have a problem with Brinks, which used to be Protect America. But with ADT, I haven't had any problems. Donnie came out and took care of the installation. He was very professional and he did a good job. The person that I originally talked to to purchase the system didn't tell me everything. He said I was gonna get a camera for free but he didn't tell me it was $299 to install the camera. When Donnie came out, he said I needed to call the company that I wasn't told that, which I did, and they refunded the money. So as far as that, they were standing behind everything and they took care of it. I'm very happy with the features. I have what I asked for. I'm just waiting for the upgrade to come through so I can add a few things to it. I am waiting for Donnie to get back to me because they were supposed to make sure my system was set up for this new technology that he said they had set it up that way and that he would let me know.

The ADT sales rep on the phone and the installer who came out were pretty nice. But I have one complaint, which is that the front door doesn't seem like it's working. When the alarm is activated and I open the front door, the alarm doesn't go off but if I open the side door, it would go off. I'm wondering what's wrong with it.

I needed a burglar alarm. I could call ADT conveniently and quickly. They were there ready to put a system in. The two guys who came to install the system were good. I need to get my camera fixed but other than that everything has been awesome.

I previously used ADT. I called Duke Energy to transfer service from my old house to my new house. And then they connected me over to a third-party company, talking to me about cable service, and then security service. I was interested in the security with ADT, so the rep then transferred me over to another rep with either ADT themselves or Protect Your Home. It was a guy that first spoke with me. But it was breaking up, so he transferred me over to a manager who then said that I had a $850 credit to go towards the equipment. And talking with her, she then gave me another $850 for equipment credit. I had $1700 in equipment credit.

We were purchasing a home and when we had a home inspection done, it provided us with a Port subscription, and then they offered ADT. We had to push off the house closing for about a month and they worked with us. But there were a couple of things that I wish could’ve been done differently. The tech found some minor things that needed to be done. One of the cameras wasn't screwed into the wall and it was kind of flimsy. But we put something around it so the two-year-old don't get ahold of it. My wife ended up forgetting to disable the alarm and set it off. It kinda caught us off guard because we didn't look at the cameras. We didn't see anything. But the only thing that we kinda thought of was maybe the cat shut it off. But I didn't really understand that because it’s supposed to be over 50 pounds. But other than that one little thing, we haven't had anything else happen.

The installer was a good guy and the installation went normal. He had some technical issues but he got it fixed. He told us how the system worked. He couldn't get a good signal and he ended up putting a different keypad because that's the one that he got the signal with so he gave us that one. Also, he had his mask on. I could turn the system on and off on my phone and I was getting email messages. I got that removed though because I just bought my home and I have other expenses that I got to deal with. I chose to eliminate that. ADT is not a bad system and there's nothing wrong with it. I just don't feel like I needed it per se. I kept getting mail from ADT and people knocking on my door. I ended up getting it but I don't even know why I went through it. The math doesn't even make sense but I did it already and it's too late.

I went with ADT because they offered me a promotion and didn’t charge me a lot. The sales team as well as the installation team were excellent. I like everything about the system especially that I can control the system from my phone. I can put it off and on from it and I can see my camera.