ADT Reviews

I'm very satisfied with ADT and I would highly recommend them. I never had any problems.

We love ADT. We’re happy with it. We've had excellent service, repair and installation.

ADT just upped my bill another $5. My husband had just passed away, and I can't afford to pay that anymore. It was coming to about $65. So, I'm in the process of seeing what to do about it. I've been talking to my son. So far, I haven't settled anything. I talked to a couple of ADT people this morning, so they're seeing what they can do about the bill. So far, ADT has done really well but I'm very dissatisfied with their price.

I signed a 3 year contract for ADT security systems and in the 2 and a half years that I had their service the system did not work properly the entire time. I called multiple times about the door and window sensors constantly going off for no reason. They sent me out some new sensors to install myself but the issues still persisted. Because of this I was never able to activate the alarm without it being triggered randomly. When I called them to cancel because I was getting nowhere with resolving the issues they of course still held me to the cancelation fee of ending the contract prematurely which I believe was unfair as I have been paying for a security system that I can't trust as it has never worked properly legally that is their right as I signed the contract.

ADT's prices were decent. That's a big thing for me as I'm a senior and I need affordability and don't need people going up on the prices all the time. Also, they answer questions well. If you don't know something because you're older, they will walk you through it. If they can't resolve it, they will send somebody out.

The installation went smoothly. I even had to call the installer back because I had some questions. He came over and helped me. There was a little issue. I also had a smoke alarm go off. It was bad and I called. ADT was good about sending me a new one the next day and having someone come install it. I would recommend ADT.

Things are getting tough and people break in. I figured it was a good time to go ahead and start with ADT again. I talked with a woman on the phone and she then sent out a guy. He was awesome. I like my ADT system even though it's different from my unit I used to have. That's okay because I know things change and I've adapted to that. But we bought the cameras this time and I'm satisfied with all the cameras except the perimeter on one of them. Between me and my son, there's a road and the road goes back to two houses behind me. Every time somebody goes up that road, the system gives me a notification and I don't like that. I don't need to know every time somebody is visiting people back there. Other than that, I'm satisfied with ADT and I would definitely suggest it to others.

The salesperson who came to my house was outstanding. He was very helpful. I had recently been widowed and he understood my security issues. He came up with solutions for all of them. The installation people were fantastic. But ADT had originally given me a really good estimate and when they came out to install it, the techs discovered that I needed $1,200 more worth of equipment that wasn't part of the original bid. I was annoyed but not really surprised.

I feel 100% secure since I got ADT. They not only send me a text, they call immediately. They would keep calling a few times, and they send the cops. There was one time the alarm went off. It said somebody was at the back door. The cops were here in less than two minutes. ADT only gives you so long to respond. And if you don't respond, something's wrong. But we've had three instances when a neighbor was at our door. She was pulling on the door. So, the door is very sensitive. You can't even pull on the door to try and open it if the alarm is on because the system is very sensitive. The signs alone that we put up outside our door is enough to deter people, because they don't know what we got going here.

My interactions with their reps have been really well. They had to come and set everything up for me and they were outstanding. The installer was very informative, did all the work, and cleaned up after himself.

I called recently because they had increased my bill and it was a month before what was told to me. I talked to someone about that and they straightened it out. Their customer service is pretty good.

The system alerts me very well, which is one thing I like. The features are awesome and they do what they're supposed to do.

Since I have ADT and the ADT signs and windows, everybody stayed away. I have home security, safety, and peace of mind. Also, the technician that helped me when I had a problem was very good. I'm very happy to have ADT.

I have ADT at work and we've had them before in other places, and they've been pretty dependable. It's a well-known brand. I see a lot of signs around town and in houses. So, it speaks for itself. Signing up was a great experience. Everything they did for me was right the first time. I've had two different installation crews at two different times and both times, they were great, very professional, efficient, and cleaned up after themselves. As far as the alarm system, everything works fine for what I'm using it for. It's very easy to use. I would highly recommend ADT.

I had a very good experience with the rep. He was very informative and told me what he was going to do. The system is good. I have the doorbell camera and the inside camera. I would recommend them. I'm very pleased with my service.

The tech who came to set up the camera system was very polite and nice.

ADT was the only real security that I know of. When I received my package, it was supposed to have been less than what I paid for, but I'm paying more now. I needed security around my home so I just went on and let it be. But I'm always having a problem with my keypad and it shouldn't be that way. I have called ADT at least about three different times to correct the problem. The techs came out to look at it and they changed the battery out again. Also, I had been coached in trying to start some of the products myself to ADT. But other than that, I like to have my service uninterrupted regardless.

When we moved to Friendship in November, we wanted to get a security system installed. We had good luck with ADT before so we called them and went back to them. The reps at ADT have been good. The first one who helped us get everything set up was terrific. I couldn't have asked for somebody better to work with. The second one seemed like she was still learning some of it. We got put on hold for a long time several times but she seemed to be new and there weren't any problems with her at all. She did okay. The installer was terrific. He came in, did his work and was very courteous. He took the time to explain everything to my wife so she'd understand it. He was very neat, professional and did a great job.

We've been pleased with all the features, and we have recommended ADT to several people. The representatives have been easy to contact, and they have been very helpful whenever we needed them. Any issues we've had have been taken care of in a timely manner. One time, the battery for the entire system was dead, so someone came out immediately to fix that. My husband had done something with the codes as well and the technician was able to talk him through it. We also had some workers come in to do some work and they set off the alarm. We were able to talk with a representative to get the alarm turned off quickly.

I've been with ADT for a long time and when you've been with somebody for so long time, you'll be comfortable with them. ADT has been good and they are reliable. When the alarm goes off, I get a call and the police will be out here. I like when they respond. They have a good response time. I bought some doorbell cameras out here. But I might need some more later on and I might go with ADT security.

ADT is very good. The people whom we spoke to are very nice. We like ADT. So, we are not going to change it. Wwe have a very good relationship. When we call them and when there's a problem, they send someone here.

We got a med alert and that's good and a regular security system with ADT for a long time. They could improve by having shorter wait online, but other than that, everything is fine.

Our interactions with their reps have been very comfortable and I feel great about the quality of the system. Also, if I can't fix an issue here at the house, I call in and they would schedule an appointment and send someone out to take care of it.

The tech who installed my system was very clear and happy to show me what I needed to be shown. He was also very polite. I'm satisfied with the package I purchased. But something with our internet and ADT had to come out. I wasn't too thrilled with the tech and that I had to pay almost $300 to get that done. He was kind of rough but he did the job.

It's been nothing but great with ADT. They're reliable and fast. The installer was wonderful. He explained everything to us and made sure that there was nothing left. When he drilled a hole, he got rid of the dust.

ADT provides a phenomenal service. The system works for us. We have a keypad. It's wireless. We use our phones to set the alarm in the area that we're in. It's been getting a little dicey lately. But even when my wife opens up the garage door and closes it, we're able to monitor the beeping. It's simplified for us, which makes it phenomenal.

ADT is the best on the market. I love the way they do their work. My installer was also absolutely wonderful. I like the in-house big screen. You can look at what's going on. You can see the people and the cars outside. I also have the mobile app. I can do anything. I can close my garage. I can open it when I'm driving 10 miles away from my home in case somebody needs to get in there. It's state-of-the-art. I feel safe, especially every night I go to bed. I am so comfortable knowing that if somebody tried to break in and steal anything, I would be contacted immediately. I had been contacted one time.

I can the monitor the motion detectors on my cellphone. We're satisfied.

They've been very helpful. The system is doing okay. We had a power surge and two of the cameras went out, but they came right back up the next day. My driveway camera is not picking up all the way to the end of the driveway, which is about 30 feet. When somebody pulls in the driveway, it might not show. But it will show every now and then.

I had an excellent experience with ADT. However, I had to call them back and ask them some questions after the tech installed it. He didn't explain that to me. Another time, it went off a couple of times. I don't know what happened because we didn't do anything. We were in the bed and the thing just went off. They also charged me too much money for the camera. That damn thing is $300. They put it in the back there so I can see the patio door 'cause I got sliding doors on the back. However, they should have given me an infrared 'cause if I don't have the light on back there, I can't see. It's cloudy. Also, my ring door sometimes will pick up people when they come, but it doesn't show up when they leave.

I chose ADT because when I was looking around for a system, they seemed to be the best one. Throughout the time I've had it, they have provided good service and helped me when I had problems. The features are easy and the stuff lasts a long time. They come and update the stuff when it needs to be updated without me calling. They'll just call and say I need to schedule an appointment and we need to do whatever. They do a good job all the time. I had no problems with them.

I've had ADT for little over a year, and it's been good. It's really easy to set things on my phone, and the system makes me feel safer.

My husband and I had ADT at our home. So, I got it where I moved to after he died. I've had good service. It's got all I need for my use. I like the keypad. I like how I can turn it on, and then turn it off really easy. I just have to use my password. I used to be able to use my phone but I'm having to cut a lot of cost down because of the economy right now, but I did like it a lot. I like that I've got the chimes on my door, so I can tell people are walking in or out. I probably don't take advantage of everything that it offers, but I do like what I do use of it. The only thing I don't like are the batteries. They go dead about 3:00 in the morning and that drives me crazy.

The rep was knowledgeable, respectful, and I liked what he was selling. ADT came in to install the system, and they knew what they were doing and gave us everything we asked for. I'm well satisfied with the system. The rep didn't leave us any signs when he first came out, but a couple of months later, I requested them and ADT sent them out.

I am very satisfied with ADT. It gives me peace of mind.

My ADT service package includes a couple of motion detectors and sensors on the window. I was away from my house during the hurricane season and it was windy. My laundry room window was going off, and they notified me. They called the police to come out and check because they couldn't get ahold of me. Everything was fine. The only complaint I have with them is it's hard to get through to them if it's not an emergency. Other than that, I'm very pleased with them.

Setting up with ADT was pretty painless and I never had a negative experience when contacting them or with them coming to my house to make a fix here and there. When they come out, they give you a window and it's better than most places nowadays where a lot of people want to give a six-hour, an eight-hour or a four-hour window. ADT gives a two-hour window and the technician makes a phone call when he's leaving one job then gives you an estimated time of arrival.

I like this service package. It came with a lot of other features even though it's costing me and I got to pay for it. I got a new keypad that’s flat splat and battery operated. It also came with a camera, and a fire detector. ADT was very quick in notifying me that my alarm went off.

The system is 600 miles away from where I live. It works good from here. I feel a lot safer.

The customer service reps that I have dealt with have been very pleasant and have tried to help. However, ADT has changed a lot over the years. They have grown so big that they could do something about their pricing. When you're on a fixed income and you've been with them for years, if you need something done, service-wise, they could do that free of charge instead of charging you to come out and do that. Because those are incentives enough for me right now just to say, “Take it out. I don't want it anymore.”

The installer was very knowledgeable, went over everything with me and suggested things that I should have or not have.

The installer walked me through everything, gave me good advice on the system and what I needed. I got a doorbell, smoke detector, and sensors. I'm very satisfied with the features. I monitor with my device. If I get an alert, ADT calls.

The system was already in the house when we bought it and then, we upgraded it because it wasn't active. It was just sensors and keypads and we changed a few things out. The guy came out, looked at it, and gave us a quote and then, they came out. The cost is good but my number one complaint about it is the door chimes are so loud. We've asked them and we can't reduce them. They're kind of obnoxious and most of the time, we just take the chimes off. I wish they had a softer chime.

ADT came in, did what needed to be done. Everything was taken care of professionally. I have the keypad. I have the monitoring on the main level and in my basement, because my basement is underground. It lights up if somebody is downstairs, and that's what I wanted. One of the windows is above ground so in case it gets broken into, I wanted that, and it works perfectly. Everything works fine.

Everything has been performing fine. I set the alarm from home. But there have been a few occasions when I have gone somewhere and tested it. I set and cleared the alarm on the phone. It was very easy to do. I feel very comfortable.

ADT has satisfactory features. It gives a good peace of mind.

The installer explained everything and went step-by-step how to use it and what he was doing through the phone app. It was late when he came and he stayed until almost 3:00 in the morning. He made sure everything was up and running. I love the features of the system and it's very worth the money. It's not overcharged and they're really there when you need them.

ADT seemed more reliable. It catches everything. When we're out of town, we can see what's going on with the cameras. I highly recommended it.

ADT meets my needs and gives me a comfort feeling. I added the doorbell camera, which was something that came automatically with the number of years I was with them, and that was a nice feature. Also, they're very responsive. When the battery went out, I called them and they sent me a battery with the video. I was a little bit nervous and when I got scared and called them, they talked me through it and it was very easy.

I'm very satisfied with ADT. They were more reputable than the other people I talked to. They notify us when the alarm goes off accidentally. It's been working for us.

ADT is a great company to go with. It has kept me safe thus far. If I set it and then open the door right back up, it’ll let me know what door it is.

ADT’s customer service is very good. In fact, I just called them this year when they were raising my prices for the third year in a row, and I said, “Guys, this is not appropriate.” They agreed with me, and so they sent me back to where I wanted to be, so everything was fine. We did move our system to cellular based because it was analog, and they felt it would be better to be cellular. So, we agreed. Since we were able to work out our situation, they're good company.

I like the ADT system a lot. The cost is a little bit higher to what I was paying before, but I'm happy with that. I used to have some camera that are not clear, but these ones from ADT are really clear. I had to contact ADT when I was having an issue with my back camera because of the internet service. So, I had to get a Nest close to that camera. The only thing is I only got three cameras and I needed four, but they wouldn't budge on the fourth camera. They wanted to charge me. They said I wouldn't need it. I was like, “Well, it's like kind of a blind spot, really. It's the other side of the house.” If you kinda look at it, you could see if somebody’s popping from the back or from the front, but if they walked into the side of the house, I won't be able to see him at all.

ADT always solved my problems. They always answer my calls. ADT is a very good company. They keep my house secure.

We have the two main panels in the house, and I use the app a lot on my laptop and on my phone, so it's super easy. If I'm at work and I get a text that someone's in my driveway, I can just look at the phone and see who it is, whether or not everything's okay. So, it's really peace of mind. I like it. As far as the ADT reps, I have interacted with several of them. They are amazing to work with. They are very courteous and professional. They explain things well. They're super helpful if you call. I’ve called with the question about a battery one time. Most recently, our doorbell camera was sending me emails that it had a low battery alert but I didn't wanna take the system apart because it wasn't really clear about how it might come apart without breaking it. So, I just gave them a call, and they were able to help me on the phone. They actually set me up with a virtual technician call, which worked out really well. It was really easy to do, and we got the problem resolved.

I had a good experience with ADT. On the keypad, the battery went out. They had to come and replace something. Other than that, it's been okay. I never had to wait a long time when I call them. I have a good security. I sleep. I can leave my home because I know I have my alarm on. It's better for me now.

ADT is very convenient. It's about the same as what I already had, but ADT offered a better price. I had some problems in the beginning with setting up where I can remotely do things from my iPhone. It took a while but it's all taken care of. It is much better now. I'm satisfied.

The system does its job. Someone called and told me my bill was gonna be higher but I got it sent down to the same amount that it was prior.

The technician with ADT was pleasant.

Sometimes the cameras go offline and I don't get the video. If I check on my phone and don't see any video of where the cameras are, then I know it's gone offline. But it always went back or else, if I called, it was fixed. The system works well most of the time and I have a feeling of security and responsiveness from the company.

The service personnel are very knowledgeable, the equipment is working flawlessly, even though it's old, and it's very reliable. The 24-hour monitoring system is very dependable and right on the money. ADT is the best in the business and that's why I've used them for over 20 years.

ADT is a very reliable company. The system gives you everything you need. I like being able to use it on my mobile device. It's been good with their technicians for the most part.

My installer went over everything and told me everything about the system. The work took two hours and everything was nice. One time, I couldn't get something going on with my keypad. Customer service walked me through it. There was also a time I tested the system. Something was going off and they walked me through it too. It's been three years that I've been with ADT and everything has been good. Get ADT.

After being a loyal customer for 7 years, I recently moved. ADT is now charging $566.63 for the equipment I left behind. The new owner already agreed to take over the service, and while he was able to take over the service, the monthly equipment charge is not transferrable I was told. That makes no sense. They're having me pay for equipment that I'm not going to use. I called customer service and they didn't want to or were unwilling to help. Stay away from ADT.

Dealt with two online technicians who were outsourced from India. Could hardly understand their English and nothing they had me do solved the technical issue. Called a Customer Service person and had to wait 20 minutes on the phone. The connection was very bad and this caused communication problems with both ends. The Customer Service representative was rather disrespectful and curt with me because I could hardly understand what he was saying and he kept having to repeat himself. I attempted to apologize but he said and I quote, "With all due respect, I have fulfilled your request to have a technician come out and I do not accept your apology." Need I say more.

I've asked ADT 10 times to cancel it and they haven't done it yet. I have a 60-day warranty guarantee. Then they decided to say, “Oh, that's only the technician has to come out three times for the same problem.” I have had him out for other problems but not three in a row for the same thing. The camera was not doing what it was supposed to. It was going off for every single thing. About every five minutes, I was getting a notification for nothing. Then if the alarm went off, I accidentally opened the door before I turned it off, and it would get to the bad part, the siren part and they didn't call. I held it in my hand the last five times to see if they were going to call but no one called to see if we were okay. And the police never came.

Customer service was very friendly. They answered all my questions, and the sales guy that came amplified really good confidence, like ADT is a good, solid company. Installation was smooth too. They tested the system and everything worked fine. The app shows me who's at the door when it senses something, which is good. The problem is that, right now, I'm having an issue arming the alarm. It keeps telling me that the living room 2 had been tampered with, and I live by myself. I tried to get ahold of the guy that sold the system to me, but he moved on. I don't know how I am gonna get a tech out there or what they need to do. Overall though, they did really good service. I'm happy, and I would recommend them. I had people call ADT three times already.

My ADT system is not working. My doorbell doesn't work and I don't get any calls. They said it might be the battery. Then, the guy had me go out and he said, "Just take it off and put it on the charger." They never gave me a charger. He said it was in the box. There was no charger in my box. It didn't come off. I said, "This is attached to two wires." He said, "Why is it attached to two wires?" I said, "I don't know, I guess it's attached to two wires." He said, "Put it back on there." Then he transferred me and that was when it began. I was transferred five times. They finally transferred me to a person that was supposed to come out. He said, "We don't have any information on you. We don't know who you are. We can't come out." So he transferred me back to ADT yesterday, and then, they sent me, "Your whole time is whatever." I left it alone last night.

The installers did a really good job, and I like the sensors. However, I got cheated. I was supposed to get a free Ring doorbell and I was looking forward it, but I didn't get one. ADT didn't tell me, and my sister got hers. When I went to ask about it, it was a big mess, but they ended up fixing it. We talked it over and they took care of me. Go through everything, check with ADT and make sure you get what you're getting.

The installation of our ADT went smoothly. The guy was very nice and informative. He told us everything and how to do it. However, the camera's out there and it says, "Front doorbell offline." But I've been having problems with the cable. I like that when I dropped a pot and a glass, it said something on the alarm, "Glass break." It works perfectly. I'm very satisfied.

My house got robbed, so I started searching for home security systems. I liked ADT because of the saleswoman, Donna. She came out and sat down with me within a week after my house got broken into. She showed me everything they offered and went over everything with me. She was really good, and I liked the presentation. It was old school. Some of the other companies I contacted wanted their technician to come out. They didn't have a salesperson that would come. It was high pressure sales tactics. One company even wanted some money up front on the phone before they would send somebody out, and I didn't wanna do any of that.

I currently have ADT, and I'm satisfied. It's a good security system with lots of options. It could be cheaper though.

My experience with ADT was excellent. I called their main 800 number, then they had a guy from close to my home call me. The gentleman I spoke to works out of his house, and he worked around my schedule. The guy that came out and put the system in was fantastic. I added a feature, and that was great. I love that I can view the camera on my phone, and I like the monitoring. A lot of companies don't monitor and will call the police. The gentleman I spoke to was very personable. He gave me his personal cell, so if I have any issues, I can text him. ADT is a big company, but they brought it down to earth, so I was very happy. Right now, everything is perfect, and I referred somebody.

The ADT Representatives have been good. But the product hasn't been good. I'm waiting for them to call me back now. They agreed to it. But I haven't heard from them. I understand one of the bosses is sick and has to make the final decision. But the product here versus when it was in my house for 15 years, it's just not as good as it is in a condominium. This security system that was installed keeps calling off on Wi-Fi. I have a lot of other computer systems here so it wouldn't be my system here. It's their system. ‘Cause all the other computers, none of them go through this kind of stuff.

The reps were awesome. They were very patient with me and explained everything. I feel very secure, and I'm totally happy with ADT.

Would leave a zero star if possible. Battling with ADT for 2 years now, trying to keep my 93 year old mom safe and secure. Cameras never working right, video clips don't work, no one knows what they are doing. Completely inept, uninformed, unskilled, and basically useless people - from tech support, to customer service, to installation, to field managers, to corporate ** artists. Honestly, I think they pick up day laborers on the street corner and say, "Hey you want to work for ADT for the day going from house to house and never fixing anything?"

The installer was knowledgeable about the system and able to explain how it worked. When the alarm goes off, I'm able to get it handled quickly.

The installation went well. The guy that did it was the guy that put it here at my parents' house. He's very professional. At first, I was having problems with it because it wasn't connected to two parts, that back door and a window in the kitchen. He came back and fixed it. The system is very secure. I like it. If I get a notification, I can look on my phone to see what's going on.

I'm very satisfied with ADT. The serviceman and the salesman that came out did exactly what they said they were gonna do. ADT is the best in the business.

I don't like that I have to keep charging my doorbell camera every two weeks. When it was installed, the gentleman said that we didn't have to charge it for months.

I had an ADT system in California. When I moved here, I got another system. I like the it. It's simple. It works and it's not hard to keep functioning. It's reliable. I like the level of service too. They respond very quickly. They try to address the issue over the phone and if they can't, they send someone out immediately.

I feel secure having a home security system with ADT. I chose them after seeing the good reviews and the price.

I had a positive experience with my ADT sales rep and their intallers were very nice. I've been a customer for six years and I'm very happy with it. I like that they monitor things so well. I can monitor things on my phone too.

We had one service call to ADT to adjust one of the sensors and it was taken care of without issue. As far as the alarm system, I've got an app that I'm able to monitor what's going on and be able to test the system and get information on it right from my phone. So, it's very user-friendly from that perspective. I like that ADT is nationwide and when we're not here, we got someone or a way to make sure that things are still secure and safe.

We've had ADT for a long time and we recently upgraded to video cameras. Customer service has been good. I had a couple of things where I had to redo the back sliding glass doors to the patio. To do that, I had to pull down the sensors. I contacted ADT and a guy walked me through. He said, “Real simple just to do it yourself. I'll tell you the package.” It was really an easy and good conversation. He was very clear and understanding of what I needed. The benefit of ADT is just having a home security system. They provide a good service. But they need to bundle the doorbell into the system as opposed to having the Google doorbell. They're working with that and they told me that that was coming in the near future. The only thing is I can get security systems for cheaper than ADT.

I have two cameras and an alarm. I'm very satisfied with the features of the package I purchased. With my signs outside, the system works and nobody is trying to break in. The sign is a big thing for a person to have in a yard so people know you are protected.

We have phone service, alarm and internet with ADT. They have not gotten my phone service straightened out yet. It's not ringing when it should ring and then again it's ringing and nobody's calling. So, it's a mess. As far as the alarm, sometimes when I go out the door or I come in, cut it off, and I come in, I can't get it to shut off right and when it needs to. Then sometimes, it'll just trip itself. So far, the system has been okay even though it's not the more and up to date one. As far as with the clarity of it and getting it set on and off, I had some issues with it. Overall, since having the system, I have a sense of security with it that I believe that I wouldn't have if I didn't have it. ADT gives real good service.

When we had the appointment, the tech came in and explained how the system works, how the monitoring would be, and all the permits. We're very satisfied. He had to come in a couple of times because the cameras were disconnecting. So, he had to reprogram it.

The package that I got from ADT was great. It tells me anybody who's at the door. The installer who came out was also great. He answered any questions I had and he was quick.

We've had ADT for 11 years now. We recently upgraded our system to a newer system. We got the updated touchscreen control panel. We added the fire monitoring system, the fire detectors and the Google Nest doorbell. It is fairly easy to work the new upgrade cause we got that Google Nest inside the house on the kitchen counter and all we gotta do is set the alarm system and turn it off. The gentleman that came out absolutely knew what he was doing. He walked us through step by step setting everything up. Any time we had an issue with the system or a code, we would just call customer service and they’d automatically assist us. However, we had the manual for the ADT system and it didn't cover the battery. So, we had to go online to look that up.

I love ADT. They do a perfect job. They're fast with helping me with issues. If they call me, they would walk me through things. That way, they would not have to come out and I would do things myself. It would save them a trip because I live way out in the country.

ADT is very reliable. Their equipment is very good. They're friendly, knowledgeable about their equipment, and their people are very good at what they do. When we have an issue or problem, we've been able to contact ADT and they've been able to answer the questions over the telephone and have us do things on the keypad that it worked well. They also needed to replace some things in the house like smoke detectors and they were right on the spot with replacing them.

We had a few issues with wiring to our internal system that ADT's techs had to replace. They also had seven units they had to readjust. But everything got done in a pretty timely manner. Their reps were great and very thorough. So far, we have 45 units and on good days, we can cover all our own power.

1) A few months ago, my alarm went off for about four minutes and nobody called, no policeman showed, no nothing. For ADT it was like it never happened at all. If it were a real emergency, I would be dead now. 2) The more recent problem, last week I called because my garage door sensor isn't working. Your troubleshooting department told me it was probably the magnet so you proceeded to ship me a magnet replacement kit. Upon arrival, I called the ADT troubleshooting department again and I was instructed and guided to replace the magnet. Upon replacing it, the issue wasn't fixed. I requested for a technician to come over to replace the sensor and fix the problem cause I'm tired of calling and being transferred from department to department without a solution.

Most of the time, our issue has either been a camera or the doorbell alarm didn't work. ADT came out and they were very helpful. We had a company one time that went to get a bottle of water out in the garage and it put the alarm off. ADT was very quick to call and react. So, it feels good that they're right on the ball. We're glad we have everything we have.

After a 20 plus year relationship, in mid November of 2022, our main pad became frozen with an error code. I called ADT customer service and was transferred to technical support. I spent over two hours attempting to troubleshoot the issue to no avail. Tech support made an appointment for a tech visit which they did not show up for. The next day I learned that the visit was intended to be another phone session? Over the next two weeks I could not get any one in customer service, sales department, service department or online to speak to me. By the end of November (still without protection) I decided to contract with another company. After being unable to speak to someone at ADT to cancel, I had to cancel credit card auto billing. Two and a half months later (Jan 2023) ADT is continuing to bill us (now for the third month) and threatening that the billing will continue. We have not had any service from ADT since mid November when their panel froze.

The application process was a little pain. It was because when I first started, I had a guy that didn't know what he was doing. He was just a guy that sells the stuff. Then another guy came in and did the installation. He fixed everything up for me. The package that I got took a little negotiating, but I was pretty satisfied with it. I didn't get everything I wanted, but I got most of it. When the alarm went off and we didn't quite get there fast enough, we got a call from ADT and they were real nice about it. We gave them the code, and everything was all done. It was pretty good. The time that it took them to call me wasn't very long at all.

The tech who did the installation was very helpful and quite a gentleman. A matter of fact, he came twice for the initial set up and when there was a battery that he had to replace. I also replaced the small batteries a couple of times. When the system wasn't getting a signal, ADT's reps would call me. Then recently, there was a problem with not getting a signal from the home system and about a week and a half ago, a technician came. Everything was well scheduled and he did a minor adjustment. He also taught me how to do things on the system and now, if that code ever pops up again, I know what to do. ADT's reps are very friendly and try and instruct you as much as they can. I like to deal with a person and not so much just the computer, and they've been very good with that. They have good bedside manners, too.

I'm 71 years old and I've never lived anywhere where I've ever had to have any kind of an alarm system. I didn't know how it worked or how any of it went. ADT seemed to be the most knowledgeable and the most friendly to explain those to me so I chose them. I was very pleased and grateful for how they took the time to explain and to make sure I understood. They didn't try to sell me anything that I didn't need.

I signed up originally with a security company called Ackerman and ever since ADT bought them, it's been terrible so I would like to get rid of it. I tried to call Ackerman and they said I had to call ADT. Nobody ever told me that I wasn't with Ackerman. I tried to call ADT and I went through about 12 different people and I never talked to anybody live. Finally, I got a little live person and they said they could not help me. I've had a very poor experience so far.

ADT was reasonably priced and it's been around forever. My experience with them has been good. When I call, there's someone to pick up. I've got everything downloaded and I have all the apps. They're functioning well. The doorbell video is good. With the system at home, I feel better. ADT works.

Having the system makes me feel more secure and their reps are very helpful. The back doorbell camera was low on battery and the rep told me how to take it apart, bring it in, plug it in, and put it back.

My biggest complaint today is for 3 months now it has said my Nest aware subscription is expired. It is included with my cameras. I have spent hours and hours on customer service just to be transferred over and over again. They charged me a $250 electrician fee, the electrician has not come out was canceled after 60 days and that charge was not removed. Their payment system debited my account $350 but it was sent to my flexi pay not my messed up bill. Finally I said fine I will just pay again. They just debited my ach $327 twice on the same day! Now I have a very very large credit. I am sooo mad!

The system works well. I've had it for 30 years. I've been pleased with it.

I love ADT. They do what they're supposed to do. If I have a problem with the system, I call them and they're on it. If I'm not at home or I don't respond right away when something happens, they're gonna call me. If I still don't respond, they're gonna call the police. I'm satisfied with the system. I'm considering adding to it.

ADT installed alarm system in our house and we have been paying them for nearly 5 years now, and they did not inform us about Alarm permit needed to call cops. Yesterday our Alarm got triggered and I was not at home, could not reach my spouse, so had the ADT call the cops, but cops refuse to come due to us not having permit. I would think being experts in Alarm system they should at least inform the customer about the necessity of having an Alarm permit, before providing services. Paying them for 5 years, and they fail to tell a customer when they first install.

The service of ADT has been really good. Their techs have been great. We like the system. I would recommend them.

ADT works well when we leave our house and arm the system.

No one lives in the house, so we trust ADT to protect it. Mistake! The alarm goes off a lot upset neighbors and police. They can't stop it from their end and so we silence it. Now we're not protected. WT

Things have been working quite well. The system is adequate and I've kept it in force. Being able to see who is on my porch was a big plus. It looks like I have my own little TV.

Overseas, 3rd party customer service to resolve issues. Multiple calls that led to no resolution. More than 18 days to wait for an order to ship for sensor battery replacements. Sensor batteries are now dead with no shipment of batteries confirmed. ADT monitoring system does not function properly as a result and my home security is compromised. Will be reconsidering my future with ADT.

The previous owner of the house had ADT and I didn't know that I could still get it. One of the people from ADT came to see me about it and said that I was available to have that because it was already existing in the house. The system was installed but it needed to be upgraded, so they did that. The tech was very good. He went through everything with me because I've never had anything like that before.

The service has been good so far. Everybody has been great. The system is easy and very user-friendly. I would definitely recommend ADT. I've recommended it to my co-workers.

My rating is only 3 stars because it is ridiculous that anyone should have to go to these lengths to get a tech on-site to resolve an issue with the equipment that the customer could not possibly repair on their own. I would rate the on-site techs as 5-stars+, and the customer service as 1 star minus.

The ADT tech was knowledgeable and he showed me how to work everything because I had never seen most of the stuff. The camera access is a good feature 'cause I'm able to see behind my house when I'm at work. Plus, it alerts me if anybody's in my backyard.

I'm happy with the service of ADT. I like the system. It's everything that we needed. I would recommend it.

The price started out fine but every year, it goes up. Other than that, ADT is a good company. The system works. I haven't had any problems except with the battery. I've ordered new batteries but couldn't figure out how to put them in. The person that I called was very helpful and took less than 10 minutes.

Having ADT, my home is monitored 24/7. My favorite features of the system are the extra panel, the cameras, and having a central app to manage it all. The customer service has been good, as well.

When I bought the house, there were some contracts with the builder that they were never supposed to go up on my bill. I got a bill where they went up and I called them. As soon as I said, "Hey, I'm just questioning, because you all told me you wouldn't," they corrected it. They didn't dispute it. Also, I had them install some external units a few months ago and I'm happy with that. I recommend ADT. I'm happy with them.

I'm satisfied with ADT. I'd recommend them.

Everybody I've spoken with, the people who installed, and the original salesperson have been great. Quality is phenomenal. Once I tried to get a loaner DVR, but ADT told me there was none. The Paris Police Department decided they were going to come in with a search warrant and get my DVR. I fought for three weeks. I talked to this man named John on tier five, who was outraged that the police came in and got my DVR. He said that they had no right to come in and get it. That they have worked with several police departments. And all they had to do is come in and get a flash drive and they're only legally allowed to go back one or two hours. When I called the police department, I told them what John said. I had my DVR back in 15 minutes. So, everyone has been wonderful.

The package that we got was excellent. Initially, I purchased three cameras for the inside. Later on, I added cameras for the outside. So now, I have a total of seven cameras. The technicians were friendly and cooperative. Any questions I asked, they answered them completely to my understanding.

ADT is wonderful. But I'm in dispute with with their third-party representative right now. I paid everything upfront and I didn't get anything extra. But they came back almost two years later and said I owed them $200, and that I never paid anything. I called ADT and they said, "You're all clear on our end. We have nothing to do with the other company." Well, you're the one who sent them out when I called for my service to hook this up. I've been thinking through this whole ordeal to cancel and go with something different.

We've had them since 2007 and they were kind of the premier game in the town at that point in time. They've given us excellent service since then. So we never have considered anybody else. They've been very good to work with. We are very satisfied with the features we have at this point. I dealt with alarm systems in my businesses for many years, and ADT is as good if not better than any of those other ones I've worked with. We feel very secure with it.

The rep was very informative. He told us all the options. The installer got right on the job. He double-checked everything and made sure everything was working. He had to go over a few things a time or two. I have also called him when I had a problem and he helped me out. But with the glass breakage sensor they put in, they need to tone that down because when one of the cats jumps off one of our dressers, it goes off. It also goes off you make a noise or bump something. They need to reprogram it to the sound of breaking glass and not just noise.

ADT helps me control everything that is happening around my house. I have everything, and it works properly. I had some trouble the first day they installed my doorbell camera but since the technician came and fixed that, I don't have any issue with it.

I feel very safe with ADT. I know that if anything happens, I can get help.

I am in 3 years agreement with ADT for fixed rate. I trusted the brand, and opted for autopay, to my surprise they increased the billing couple of times. What is the meaning of being in a contract, where it clearly mentioned monthly payments and duration, and the total payment for 36 months period. This is breach of trust, and cheap. Initially I had issues with sales person giving some info which was not in line with the agreement. I will not recommend ADT, and in case you want to go with them, make sure to check the contract and monthly payments.

I had ADT in Georgia for quite a few years and everything was always good. When I compared them with other highly recommended companies, their prices were about the same. The lady sales rep was very nice and helpful. Also, I was quite comfortable with the gentleman that came to install my system. I had a bad experience once so I'm leery.

I have been an ADT customer for more than 10 years by default since they bought Brinx. I recently upgraded my system to new panels. They tried to upsell me several items which I declined. At the time of install, the tech presented me with a Google Nest Hub, a product like Alexa, which I declined on the phone when I made the order. I did not need it. When the tech showed up for the alarm install he put the Nest Hub box on my kitchen counter. I asked about it and he told me it was a gift (quote: consider it a late Xmas present") and that he would help me set it up. He apparently changed his mind and told me that set up is not something he helps with and something I do on my own. 2 hours later I get a statement telling me they charged my card $120 for this $79 item that I never asked for and which was presented as a free item for my $1000 plus upgrade.

The ADT sales rep was down-to-earth. He wasn't trying to push. The installer was very good too. It was a bad job to be doing it within a tin building with a hot roof. I warned them before they came that it was gonna be very hot. I said, “You can tell me when you want to schedule. I would like for you to be in there in the mornings or evenings when it's cooler.” That guy showed up said, “I’m ready to go at 3 o’clock.” I said, “Don’t you wanna sit down, relax a little bit?” He said, “No, I don’t get paid to sit.” He crawled up in there then came down and said, “You’re right. That’s hot.” He hooked it up on the wall, ran us through everything and gave us our passwords. He was a very nice guy. Everything's been great. I'm happy. The only thing I don't care for is the fact when there's motion, there's no communication. We got six cameras and I'd like to know when something alerts. I wish it would alert us on your cell phone.

I got the security system, and I have the cameras also. The installer knew his stuff and helped us out as far as walking us through when the installation was done. All my questions were answered. Anytime I had to make a phone call and talk to somebody, there was no issue.

I've had ADT for almost 12 years. Right now, I'm not very pleased. I’m waiting for a technician to come out on Monday because my cameras have not been working. They've been diligent about calling and sending technicians but I'm not happy with the customer service process, with the troubleshooting that they need to take you through to figure out the issue. It’s very time-consuming. Most times, they're not able to address the problem over the phone and they still have to have a technician come out. But they always get to the root of the problem eventually, so I’m satisfied. I've been satisfied with the system itself. It’s easy to navigate through.

The first time, we had a problem with the system. But it was on our end. My husband had to download the app and get used to something that's new. Other than that, we love our ADT system. It's easy and we can easily function. We control everything from our app. It actually gives my husband update while he's at work, letting him know everything that moves. One time, my son hit the panic button and the response from the Sheriff's Department was so quick.

It’s working now and they were more responsive.

They put in some surveillance cameras for me and replaced the really old ones I had. The salesperson helped very much and he explained things in detail. The installer was great. The three different cameras I have work.

I purchased my first home back in June of 2022. Being that I wanted a home monitoring service I did a little research, knew the ADT name and saw it worked with Google Home. Sold. Well here I am in January of 2023. I've done a lot more research and found that for almost a tenth of the price I could buy a better system and have it monitored for almost my monthly cost. My system has 3 cameras, 8 entry/shock sensors, a motion detector and 2 smoke detectors. All of that came to a grand total of just under 3k USD with a 5 year monitoring contract at $73 a month.

Signing up was a very nice experience and the installation was great. I like the way the panels are. I also like the Ring and the cameras. I love ADT. You should sign up.

I first got ADT in 2013 and had them through about 2019. When I went to cancel because I had gotten married and joined households with my husband, I was given the longest, most complicated run-around of all time. First, they canceled my sister's account instead of mine. It literally took them weeks to undo what they had done. Every phone call was painful as I had to recap to the agents what they had been putting me through. And they consistently kept getting my sister's and my accounts messed up. I ended up having to pay for a full year of service that I didn't need. I literally paid a bill every single month for a service I wasn't using. After six years of being a loyal customer.

I have had a few issues with the system in front. The wires that were plugged in pulled apart and the camera isn't working now. I tried to have my electrician put it back. He put it back in but there's a process to get it in working condition again. So, it's offline. We tried calling ADT and they're telling me there's a fee. I'm not gonna pay that. They connected it and the wires came apart. They waived the fee and the tech asked me where the camera is plugged in. When we went to look, we noticed that the camera was unplugged. Somebody in the room where the camera is plugged in unplugged the camera. I didn't think that because we told them never to unplug it.

We were with ADT for 10 years, and then my husband switched companies. But now, we're back with ADT again. This is our third year with them. I checked with my friends and family, and the service was good. They had improved on some of the things and that's why we went back with them. Right now, I only have the basic because we were in the process of remodeling the house. I told them, once we finished remodeling, I would have them come back and add some more features to the house. Their techs were very good.

Their reps were very good. The installation team was also excellent. Everything's been really good. I set off the alarm recently because I was cooking something and the smoke set everything off. They called me back immediately. I was impressed.

I am extremely satisfied with ADT and I would not give them up under any circumstances. They are very efficient. Other than the past holiday when there was a couple of glitches and it took me maybe about five minutes to get through to them, they're great. I just call them up if I need them and they come always within a few days. Lately, we've been doing things on the telephone and they have technicians. They changed their thing where they don't have to come down there. It helps them and it gets me through it faster. They put a technician on the phone and we go through the diagnostics together, and they're very good at it.

I went to ADT because I knew that they had the doorbell camera. Also, it was neat that I could choose if ADT wants to either first call me or 911. I told them they better call 911, then call me. The only issue that I have had is with billing. Because if you go on to the ADT app, there are two prices which always confused me, and now my bill is high. One is a flex price, another is different and it's confusing. Other than that, I love ADT. I would recommend them.

We love the service. It’s a great service. It runs like they say it's gonna run. It makes you feel more secure.

I’ve been with ADT for quite a while and the experience with them has been great.

We've been customers of ADT for 24 years. We have had such a wonderful service from ADT. However, I don't think anybody from customer service answers right away anymore.

I would recommend ADT. They're efficient and responsive. We've had no trouble with them at all. The installer of our ADT was also on time and was very efficient.

Their service is good.

I was contacted by a company representing themselves as ADT. I had specific requirements - 24/hr recording, capability to function in event of power outage (hurricane zone), and video access. The salesman – still representing himself as ADT – assured me that the cameras would be monitored 24/7 and there was a battery backup that lasted a week. It didn’t take long before I noticed that the cameras weren’t picking up everything. A tech came out and replaced the camera. My vehicle was broken into overnight and the camera recorded NOTHING. I told them I wanted to cancel. At this point I was furious. I reminded them of the issues that I had been having since day one and that I wasn’t happy with their service. They apologized for the inconvenience and sent out a tech. Their remedy was to put up another camera pointed in another direction and changed a few settings.