ADT Reviews

I was trying to get internet and the internet company referred me to ADT. Their sales person was good. I'm not happy with the window shocks though. The second the windows are open, the whole alarm system is triggering. I called on Friday to the agent that came in and installed them, he said he'd call me back. Here it is, Monday, I've not yet heard from him.

The system was acting a little funny but now it’s getting better. It’s working properly. I was waiting to see if any issue happened again so I would call. But so far, it’s okay. I like the system because it makes everything feel a little bit more comfortable. Sometimes I’m not home and I feel my family feels much better about it.

I spoke to a lady from ADT and she went through their program. I put in a $99 fee and they sent somebody to my house to go over everything ADT offers. He installed my system and he did great.

I haven't been happy about ADT. When they put the things in, that was fine. However, I did not like that the person who installed said that I couldn't touch the pad and that he signed my name for me, which was not right. It doesn't look like my signature at all. He said that's the way that they're doing it. The contract thing was sent to me by email. It wasn't completed yet until after the system was put in. Then I saw something that was on there that I should not have been charged for because that was not put in my house. I called immediately and spoke to the company that puts it in. I found that there are two separate companies. This woman on the phone put me on hold and called out to the installer who then said, "You're right. I didn't put that in there. I'll take that out." They haven't taken it out. I had to call and call to finally get to somebody because the number on the business card that I was given wasn't going through.

We previously had ADT and we ended up leaving because our system was not working for a considerable amount of time. Our most recent service with them was the best one. They were very courteous the whole way through. So far, so good.

My grandson got ADT, and then I just checked into it from there. It's well known and it has been serving for so many years. We just got it the 1st of October, but it's working well. I thought the camera was in the package, but then when the young man came, he said it wasn't. Other than that, I've been telling everyone about ADT and that I feel safer having it. It's a good system.

The previous owner had ADT, which was how I heard about them. The installer was nice. The features are user-friendly and having the system in my home gives me peace of mind.

ADT's installers were pleasant and customer friendly. They were neat and thorough. There was no mess after.

I called ADT and told them I wanted to cancel the service because I can’t afford to pay right now for this system. They took out a $99 down and $65 for the monitor to be activated, which I was aware of. But it says ADT for $989 and all that money got off from my American Express card. I went ballistic because that's too much money. They said it was for the equipment or something. I told them I don't appreciate them taking the money off my card like that and that I want my money back. I called my credit card people and told them I did not authorize that particular amount of money to be taken. It’s a terrible way to start off a good business and I don’t wanna do business with them if they’re going to operate like that. Also, I didn't know they had other people handing their stuff, the Home Defender people.

There were a lot of good things about ADT. It's the best camera I've had in my lifetime. I enjoy that I can hear voices. The quality is really good. However I had a few issues. The first time the installer came out, everything was fine. He was very nice and accommodating. He showed me how to do everything. But I didn't realize that once the lights go out, I wouldn't be able to see outside the window with the camera inside my home. It really wasn't the installer's fault, but I was a little frustrated because I had to wait for almost three weeks just for them to come back and put one camera, which was the most important camera because it was in the front of my house. They did not give the right information to whoever was coming back out because they didn't even know that they needed to bring a camera.

As far as the techniques or the way the ADT sales and all this stuff go, it's like a bait and switch. We got this call saying we could get this for 27 something then we gotta pay the $99 plus the tax which was no problem. But once the guy got here and we were looking at everything that was on the card, he didn't say that we had to pay 299 for the little camera that they offered after installation. Then they were talking about the thing that goes in the room and that's another 299. They went around and counted windows and said that these are how many windows is gonna be.

When I signed up for Duke Energy, they wired me through to ADT. The representative was good. He showed me everything that I could get and he assessed everything. He then brought a bunch of stuff in and then I picked the plan that worked for me. It ended up costing more than I expected, but that's all right. It's good.

Porch.com referred me to ADT for security purposes. It has been around for years and I also have family members that also recommended them. The agent was great, very knowledgeable, informative and super patient with all my questions. The installation was fairly quick. As he was doing the installation, he would tell me what each thing was for. At the end of it, he showed me how to use the alarm system and how to disable and enable it while I was away. The system is working perfectly fine. It’s definitely meeting my needs.

The reps of ADT were well capable, the salesperson and the installer. I was really positive about the experience that I had here. Everything has been really good in the period test. We have one week of having this and it has been working really well. We have been learning to use this. We feel more secure since having it.

We had a little bit of an issue with ADT, but it wasn't anything anybody did. With the way the builder installed the blinds, when you would open the window, it hit it, so it set the alarm off, but we got it all fixed and it's okay. ADT's sales team was fine. The day that we had the installation, there was a little mishap but the sales team reached out and took care of it. Somebody who had an appointment canceled and the installer came over and did the install. He was polite and nice as well. The only thing we had to fix was the price, and the girls in the office and billing were all fine.

I wanted to secure my house and people say it's a good option with ADT but this is the worst company in the world. All they gave me was one glass break detector and two door sensors. And the glass detector would go off every single time I close the door. Never sign the contract with ADT because whenever the installer goes to your house, they're gonna involve you in the contract and if you don't call within the three days they give you, they would never cancel the contract and you are stuck with it for 36 months. I called a day after the three days they gave and they never canceled my contract. They told me there's nothing they can do until after three years.

I like how ADT is a full-time monitoring system. They were easy to work with. It was simple and quick. For the most part, it made things a little easier. The initial purchase was fairly easy. It was very one-on-one with the customer service through the call center. The tech they sent out was really good. He was very punctual and pretty on it. The only thing that bugs me is when I get a notification, it sends it three times. One from the app, one text, and one email. That's a bit overkill. I need to call and see if they can take some of that down a little bit because I don't need three notifications. But other than that, I don't have any issues with the system.

I used to have ADT in Pennsylvania. With every place that sells a product, you gotta go through this and then speak to a manager, if that's gonna make a difference, to give you so much money. And then when they get here, it's a whole different story. That part never changes and I don't like that because the consumer wants to know what they are getting and be honest up front. It's not just ADT. It's all of them. We use our system just for the chime and the doors. The chime is a little slow. But other than that, it's fine. I'm getting used to it.

When I called ADT and made my appointment, it went really great. They gave us a lot of promotions and things like that. The rep said she was giving our system for free and I figured that I would spend $300 or so on extras. But I kept asking the price on things and I couldn't get them out of her, which should've been my first clue. She said I would have to get that from our installer. That was the answer every time I would ask what the price was on something, which is something that should be known by the person who's making that appointment.

Everything’s been fine since the installation of my ADT. The reps during the purchase were good, patient and walked me through everything. The installer was very good too. He explained everything and showed me what was needed. I like the system, it’s convenient.

I've had the ADT system for about two weeks now and the only negative I've seen is that I'm supposed to be able to open my garage door from my phone and I'm not able to do that from outside. That is not working like it's supposed to.

My parents have ADT. I grew up in a home with the ADT system and I always feel secure with ADT in the house. I like that there's an option to turn on the security system when you're in the house as well as when you're away. Just because I have dogs. I like that I can turn on my security system when I leave. The only negative experience that I've had so far, was when the guy installed our system, we had to call back two weeks later because we realized that if our alarm went off, no one was calling us. It wasn't installed properly. We had to do a whole test, which should have been done when it was first installed. I will recommend ADT, but they should make sure that the installation was done properly.

I started working full-time away from home before now. I've always been home every day. We got three kids. I wanted peace of mind, more than anything. And then, I chose ADT because it's obviously probably the most well-known company. Looking back though, after my experience with them, I wouldn't do it again. Customer service was fairly easy. Online, everything said free, free consultation, this and that. But nothing was free. And then, when the guy came out, we scheduled the appointment on a Monday, but he came out on Wednesday. He was very pushy. He wouldn't give us time to think about anything. Literally sat at my table until we made a decision. It was weird. We have the top of the line, like Mercedes-Benz of systems. He came in, with us thinking that this is just a consultation. He left with us spending eight grand. Do your homework. Don't set up an appointment until you know you're ready to do something.

I'm very well pleased with ADT 'cause when I go out and I open the door, it'll say, "Front door open." It doesn't matter who walks in my front door and I can hear it all in the house. The guy that put it in was very nice. He answered all my questions. I couldn't be more satisfied.

I had a good experience with ADT before. I was looking into getting a Ring for us, and since we had ADT before, I called them to make an appointment to have that put in. When I sent the inquiry online, somebody called me immediately. Then the appointment was set up a few days after that. So it was really quick. The installation was fine. The two gentlemen were very respectful and very nice. They were very professional. We had some conversations about work and COVID. So the experience was really good. They were really good. It couldn't get any better than they were. The equipment is simpler this time around. I like the screen. The screen is not as big as the one we had before and it's more user-friendly.

ADT's overall package sounded irresistible. I didn't see any company or packages that I liked better. I had a serviceman here and I told him that in theory, their arrangement was ideal for me. My layout was the three doors to my house were protected and there was a motion detector on my first floor. I had two outbuildings that I wanted motion detectors in. But when the installer came out, he threw me his pitch. If I went along with it and if I liked what he had to say, then we were gonna do the contract right there on the spot. I did that. I loved everything that was offered to me, in theory.

Everybody from ADT was pretty good. The rep explained everything properly. But I requested for one thing and the guy that came upgraded me. I was so overwhelmed with the sales pitch and the whole thing and I just needed it done. I really didn't wanna be talked into being upgraded because at the time, moving into a new place was kind of scary. In situations like mine where I'm a single grandparent, caring for two grandchildren alone, I understand the safety end. But the budget end was extremely important so I might end up backing some of it off. I understand the upgrade and that they have to get the commission. But letting us know that they'd be here for us if we wanted to upgrade would've been better.

ADT's rep answered all my questions and explained their process to me. Their tech showed me their system and explained it to us. Overall, being with ADT has been a good experience. We've been happy customers of theirs before which is why we chose them for our new property.

Our ADT service package is good and it's everything we needed. Overall, I enjoy everything but I like the camera the most. ADT has great customer service and they do everything they can to make you satisfied.

Being with ADT has gone very well for me. Their system was set up on time and the techs were very helpful. It's easy to use and so far I've had no issues with malfunctioning devices or sensors going off.

My husband said we needed a security system because we live on the corner of the street and on a busy highway. He was gonna do the cameras but he said he couldn’t do that right then as it was too expensive. He called around and most of the companies have four monitors while ADT has nine. We had an excellent installer. He explained everything in detail like what was gonna happen and the monthly payment we’ll be expected to pay. He also told us how long it would take him to do the job. The alarm is great.

A friend of a friend had it down in Georgia and said she really liked it. I had known about ADT, but knowing someone who had it liked it was kind of the kicker for me to get it. As far as the system, the door sensors are my favorite. I also really like the light module that it can turn on and off certain times a day, and that you can control that from the phone app. If I'm not home yet and it's dark, I could turn that light on from another place in town before I get home.

We set up electrical service for my house and the company we were getting service from was partnered with ADT. We got a system from them. ADT's techs installed everything and went over their system. I got it for my daughter and she is relieved that with it, nobody can walk in without being announced.

It's been a long time I’ve been receiving those emails from ADT so I thought of trying it. The process was quick. They did a good job. The guy who came to install was very professional.

Their customer service wasn't the greatest. They were pushy. They should be a little more customer friendly. Their approach should be a little more friendlier. But the installation was effortless. The equipment is very basic.

The Protect Your Home guy who came to install my system, Robert, was a nice guy. He was very friendly, customer-oriented, and professional. He didn't rush and did everything that was to my satisfaction. I have the heat detector, the wall panel for notification of when I'm home and if somebody comes to the doors, and the ShatterGUARD. All the windows and the doors are protected. And Robert told me about the billing and all that kinda good stuff. He said that we could upgrade if we wanted to. I already told a couple of my neighbors and showed them how the thing works. They’re talking about going through ADT to get an upgrade.

I like ADT's customer service on the phone. Their sales agent was very understanding. At first, I didn't agree with the pricing, and so he made phone calls to make sure I was happy, and he did all that he could. He quoted me for all of his recommendations, and then based on that, we talked through everything to see what I really needed versus not needed. Having this system gives me peace of mind when I'm home by myself. I would recommend them.

When we first moved to our previous home, we had ADT, and then we switched to another security company. Then whenever we were moving again, we got some information in the mail so we decided to try it again. The only thing that is not as easy as some of the other providers is like the doorbell camera, just being able to see it is almost a lot easier than logging in to ADT on my mobile. That's something we have to be able to do that. I don't know if I have to log on all the time. But I like that I'm able to control things with my phone. If I'm here, I have this security on and I have it where it doesn't go off because it has a stay option.

The installer did a good job. He was polite and he knew what he was doing. I was pleased. But the system went down the second day we had it on. The tech guy was just there at noon. He pulled the panel and there was a loose electrical connection. He tightened it up and everything was fine. I can use my phone to disarm or arm the system. I like that feature. One problem that ADT needs to address is the wait time when you're calling into support. When I called them, the wait time went beyond 10 minutes and I just hung up at about 15 minutes. They should look at their staffing in the call center. Other than that, I'm satisfied with ADT.

I've been hearing about ADT because I used to be with them years ago. I wanted to update my alarm system and decided to work with them. The salesman was great as well as the features in the system. I was supposed to be given a gift card and he told me in a couple of days but it's been going on two weeks.

ADT has service throughout this neighborhood and being that this is a new house that I purchased, I wanted to install it. I knew that the service was good and so I decided to go with them. The features that were offered were just right. I understood everything that the sales rep said so I’m good with that and the contractor was excellent. I’m satisfied with my experience with ADT.

ADT is the first home security system I've had that's subscribed to a call center. The sales rep and the technician was the same person. I was told that he would be here between eight and nine o'clock. He drove about an hour to get here and he was here at 8:02. He did very good. He had to mount my keypad. I specifically wanted wireless cameras and he said all he had were wired cameras and they were very expensive. So, I opted not to get them and just got the monitoring system. The next day, ADT blue cameras popped up online. They're a wireless camera system that ADT offers. So that was strange.

ADT is actually more expensive than Comcast was. But because I had it years ago, I thought it would be more effective and easier for me to do. However, my alarm went off three times in the last week, not even three or four days. There's something wrong. I'm also supposed to be receiving two Visa cards, and a $204 check, and I'm waiting for it. I had to come up with the money that day. The installer was wonderful and good. I'm just disappointed because evidently it's not working right. I'm gonna call them up.

My husband and I were looking into security systems. Then my husband died two months ago so I figured that it was time. I didn't feel safe being by myself. So I went with ADT. Their rep knew what he was doing and saying. I was happy that it was done on that day instead of having to redo again. As far as being on time, he couldn't have been any closer to the time. He said between 11:00 and 12:00 and he was exactly here at 11:00. He was a great person to work with. He also didn't pressure me and I had the option of taking the system or not. But I did not get some ADT signs which I needed. I have a house up north and I like to have ADT up there too. But when I called them, they said that I could not have that under the ADT type that I have down here. They said that there was no ADT available up there. So I ended up getting an ADT Blue.

My daughter referred me to ADT and I decided to go with them. The reps were doing their job. The installation took a long time but the keypad works, letting me know what door is open and so forth.

ADT's techs were great. The first guy who came out was really awesome. I felt that he was a veteran. He was very thorough in his explanation and helped me set up everything concerning how to use their technology. I had an issue with my doorbell buzzing after they installed it and somebody had to come out a few days later to fix it. So far, I like my camera system. With my doorbell, I'm able to see who is at my door whether I'm home or not.

ADT's sales rep was a nice guy. And then, the contractor was great. I'm satisfied with the system.

The service I got from ADT's sales agent over the phone was quick. Their installer came to my place and explained how everything worked. He then let me choose what I wanted and helped me put a package together.

ADT is a good rated company. They've been around for a while so they know their stuff. I like the equipment and the deals they got. Getting everything set up was pretty quick and easy.

It's been fine with ADT. The person who installed it was great. For for the most part, he was very helpful in answering questions. However, the system went down while he was in the middle of installing so he had to wait a little bit longer to install. It was done the same day but it kinda took longer than expected. I'm also wondering if there's a way that I could take the smoke detector off where it's located and put it somewhere else. I was supposed to get like a $100 gift card too.

ADT sent some mailers to my address and they were the first one I saw. I just picked and called them but I should have gone with SimpliSafe. The stuff is expensive but it was good dealing with the sales rep. The installer came, put up the stuff and then gave us an estimate of how much it would cost. The system is working well. Our neighborhood is generally safe. We live in a gated community but we feel more secure.

The people that came to install the equipment acted professionally. They told me they would send me something so that I can use it to offset the amount I was charged for the installation fee. But they haven't lived up to what they told me they would send. They had to fix some items and the equipment is working well, so far.

I wanted a reliable security system. My ADT system has given me peace of mind. It's very good.

I had a quick phone call with ADT's sales rep to set up the installation of my system. I told him what I wanted and he said it wouldn't be a problem. My appointment was set up two days later. However, the gentleman who did my install was very new to the job. I explicitly told him to come after 9 o'clock as I work at nights as that would give me a chance to get five to six hours of sleep before I had to get up. He came in at quarter to 8.

I like ADT but their installer didn’t know what he was doing. He had a mask when he came and his knowledge base was okay. But he said I didn't have this and that. I bought what I had and got everything I was supposed to have as far as my equipment in the house. He said I just had a basic alarm. He wasn't too helpful. I asked if he could call ADT but in the end, I asked him for the number and I had to call them myself. I was told that he didn't have everything that he said he had. Everything got corrected though.

I needed a security system and ADT had a deal going on. The reps were very informational, very helpful and they did their job. The system has been excellent. It helps us sleep better at night. I would recommend that others get it because it's something that they will appreciate later.

The installer was very good. He was very professional and very knowledgeable. He knew what he was doing. I love that I can check on the house while I'm at work using the app. I can see who's coming in and out, and what's going on in my neighborhood.

I used to be ADT's customer eight years ago. Then, I was with a different company but I got disappointed with them so I went back to ADT. The service and response time are good. The install was scheduled for 8:00 AM and their rep was on time, which is very important for me. The system has been good so far. I like the pad. It's easy.

I had ADT years ago. I had a balance that I had been trying to pay off. I finally paid it off and got my ADT back. I love ADT. I miss it so much. I like the setup. I love the remote control that you put on your car key. I wanted to get the doorbell, but I couldn't afford to do that right now. Their reps were awesome, very polite and very gentle with me.

The Protect Your Home installers showed up on the time they had said and they were very knowledgeable of the system. They walked us through it and they were very professional. They cleaned up and they took everything with them. One thing that we are concerned with is the initial thing that got us interested was the 27.99 plan but we learned that for 27.99, if something happens after a year, they're not gonna come out and replace anything.

ADT was ranked number one, and I read the reviews about them. I purchased the system from Protect Your Home (the dealer) and the installer who came was very knowledgeable. I had no questions after he got done explaining. I like that the system lets me know when somebody who shouldn’t be in the house gets in.

I went online to see what packages ADT has, what those would cost and if I could price out a package with them. I ended up getting a phone call at 8:30 at night from a rep because I hit "send me a quote". I told her I was busy as I was serving dinner and she told me it would just take a minute. Half an hour later, we finally wrapped up the phone call. It was disturbing to me and I never found out anything about pricing. She just pushed me to set up an appointment. I was not happy with that experience.

Somehow, I was looking for something through AT&T and bumped into ADT. The difference with other providers may have been that ADT is monitoring what's going on and that's more what I was looking for. I got the motion sensors and I like that somebody is monitoring and I like to be notified. When I open a door, I have 60 seconds to disarm, and 60 seconds to arm "Away". I like having the confidence that the St. Louis Metropolitan Police would be there. That's my favorite.

The ADT tech who came out to install my system was very patient. He had everything and he did everything. He wore a mask as a precaution. It was a very good experience having him install my system. I like that he put a chime on so my when my daughter goes out, I can hear which door is opening. We had a storm last week and my house was out of electricity for two days. I thought ADT was running on batteries only. I don't know how it works when I run out of electricity. Since my electricity has come back, the system has gone back to normal.

I got an alarm system to protect my rental property in a tough area. I went with ADT because it's a well-known name. The sign is familiar in the area. Everything went fine with the installer. He did his job. The system is easy to operate.

My experience with ADT has been good. The rep I dealt with over the phone made an appointment, and he was good. The guy who came out here and wired it up was good too. I have a problem with my system though. I have some code for my shock alarm, and I need somebody out here to fix it. I can't get past it. I can’t reset it. I can’t get the alarm. But overall, ADT is very good.

ADT had a special going on. I signed up and the process was fairly easy. The lady that got me set up with an appointment and everything for the guy to come out to the house was very helpful. She answered all my questions. I really liked her. The installer cleaned up everything after himself. He was very helpful, too, and he was very smart. The only thing that I didn't like is the guy told me that whenever one of my doors were open, it would tell me what door it was, but it's just telling me door two and door one. Other than that, everything is fine. I like it. I'll recommend it to somebody else.

The installation was a little bit difficult because the rep explained to me something how to activate it and how to activate it with the control, but after that I was so confused. After seven days, I forgot the tracking. But then, they called me from the company and asked what happened and if everything was okay. I asked them what was wrong and they said the seven day pass was already activated. But I didn't understand. So I called the next day and they gave me completely different information than what the rep gave me. He always gave me the password, the code number, and number one. They told me that he was fired. So they gave me the code number and number one. Then the other one, number two. The other thing is number three. It was confusing.

The ADT installer walked me through the process, what he was gonna hook up and what package I want. He covered everything. ADT is working pretty good, so I’m not disappointed. My family’s satisfied. They feel more secure.

I lost my husband in April and I'm here by myself. I needed some extra protection. It's predominantly a safe neighborhood, but you never know. So I had to get ADT and I relax a little better at night. Mainly for nighttime when I'm in bed. The guy that put in the system have me his number and said that I could call when I needed. When I was a little bit confused about something, I tried to call him but he didn't answer. So that wasn't good for business. But I called him after 5:00 and I should have called within work hours. My daughter happened to be around and she already has the system so she answered my question. But when he came for the installation, he did everything that he supposedly had to do. He put the necessary devices up. He handled it well. It was satisfactory so far.

I used to work for a company that did phone sales and one of the companies that we worked with was ADT. I was familiar with the teams that worked with them and they seemed to have a lot of positive things to say about the company. The setup that the company that previously had protection for the household had a cabling that seemed like it was coming out of the walls, wherever it is that was convenient for them. It was sort of bird's nest of wires in one of the cupboards and it was a complete mess. I thought if ADT could take over some of the stuff that's already in the house, then great. If they couldn't, we'd get some new stuff.

Ryan came to install the system. He was on time and very friendly. He was very much professional. He wore a face mask throughout the procedure. He kept his 6 feet distance while we were in the room as well. We have sensors by the doors and the windows. So one of the feature that we like is when any door or window is open, it tells us, "Patio door open," or, "The garage door open, the window is open for the master bedroom." The first night when the system was installed, the sensor from the front door fell down. Someone from the agency notified us. We weren't here that night because we didn't move in that night. We moved in the next day. By the time my husband got here, police was already here. We had a quick response, regardless that it was a false alarm.

ADT's sales rep was okay. The installer was okay as well and he did what he was supposed to do. He taught me about the alarm, but the only thing is the service wasn't turned on until the following Tuesday. Other than that, ADT is okay.

I had a different company but they didn't wanna do what I wanted, so I called ADT and the experience was good. ADT is great and I enjoy its features.

I've had ADT for years. We live in Delaware, South Carolina and ADT is just better for me. It was an easy process being able to get the system into my home. And the gentleman that came as a representative of the company was knowledgeable and very polite. He was a very people person and he took the time to explain everything. That's very rare and hard to find these days. I'm very satisfied. I love the phone feature and being able to do everything from my cell phone. I like the cameras too. I'm in the process of getting them put up. A young man came out to d the installation and he was excellent. He took the time to explain everything. This was my mother-in-law's house. We were doing work and we didn't have Wi-Fi. The man has to come back to install the cameras.

I talked to ADT's rep over the phone and told him that I wanted to get a system hooked up. John, their installer, came and showed me how to use the system. He was very nice.

ADT was the first one that really reached out to me so I signed the contract with them. But my service with them hasn’t been that great. When I initially joined, no one told me that I was gonna sign a contract. They told me that it's gonna be a certain amount of money. But when the guy came to do the installation, that’s when I found out everything about the 36 months contract. The communication needs to be more clearer.

My husband has been talking about getting a system for a long time and after reading information, we felt that Protect Your Home was the best company to go with. The representative who came to the home was fantastic too. He's been so helpful and so kind. He was a perfect gentleman and he did a great job. We really appreciated him.

We already had ADT previously, and this time, my experience has been informative and secured. It was a 10 out of 10 on the technician. He was good. If I’m away, I like being able to arm the system from my phone. I also monitor from my phone and get the alerts. It’s very convenient.

The sales representative was very nice and helpful and even though the installation was a little difficult, it was not any result of the ADT or Protect Your Home guys. They were setting up the system and waiting for the cable guy from Spectrum to get there. He was supposed to be there earlier in the morning, but he was ridiculously late and the installation ended up taking much longer than it would have. I felt horrible. The ADT guys were great though. They stuck around till it was done and the supervisor even came out to bring one last piece of equipment.

The installation guy was terrific. There was some mix-up about scheduling and he ended up coming a little earlier. But it wasn't his fault. I wasn't here when he came and when I did come, it meant that he was gonna have to work until nine o'clock. He was so nice about it and incredibly professional. He really gave me a clear sense of all of my options, and then did what I asked him to do, and helped me understand the system.

We're older people and I used to have an animal. To feel a little safer, we wanted to get a security system. The person I talked to at first was a subcontractor and he told us a bunch of stuff that was not true. When ADT came, the rep was good. He was nice, helpful, and patient. And the system package was much more than what we wanted and what he said he was giving us. They set it up and we were gonna get the system, but we decided to wait a little later down the line.

The sales team was awesome and polite. They explained everything. The installation team came and did what they said they were gonna do. They did it fast. Overall, I like the ADT system.

I felt like Protect Your Home was the best company to call because all the other ones don't offer things Protect Your Home does. They have sort of a command center where they connect you and Protect Your Home. The system is working great and it seems to protect my home very well. I feel like nobody's gonna come get us. I'm happy with the features and I use their app too. There is one thing that I didn't like but it's not a major thing. When they put my alarms on my windows, they used this sticky stuff for my sensors and the sensors do not stay up. Today, I'm going to have to go get some Velcro to get the sensors to stick up because they keep falling down off my windows.

The young man who set up my ADT system was excellent. He explained to me everything he was doing step-by-step. ADT is great as long as everybody is like the young man that came here.

ADT's rep was very informative to my daughter and my husband. He explained everything and was very courteous with everything he did. Their installation team was perfect.

So far, things have been good, except I never got the $100 Visa card and I'm waiting for it. After the salesperson from Defenders finished, there were problems. I had a problem logging in to my ADT.com and the guy told me to wait three weeks because they merged with somebody else. Other than that, that guy was very nice.

We were switching from Xfinity to AT&T, and when we talked about security, they flipped us to ADT. We had them before and then we went to Xfinity. But we're very pleased with the new program we have with security. Austin was wonderful in every way. He came out, explained it and installed the system as well. My experience was very positive. He had very good explanations even for me who can be very challenging, and he was patient, focused with terrific personality and professionalism. The only concern we have is we need someone to come back out and connect the doorbell camera to the internet.

I was very pleasantly surprised to see that the installation guy and I went to college together. So it was amazing. I didn't know that he worked for ADT. I didn't even know that he was gonna be my installation person. But he was very, very pleasant. He was very thorough and very knowledgeable. He explained everything for us. Initially, prior to ADT coming out, I thought I was gonna have a camera for the front and the back. But when he got here, he pretty much explained that it only came with the door camera. When I consulted with someone from ADT, he explained to me that I was gonna have both cameras in the front and the back. But overall, I'm happy with the system.

There was already an ADT system in my house so I stuck with them. Getting everything set up was simple. It was pretty smooth, quick, and an in and out type process. When they did the credit check, everything was free. The installation was free. But they still charged me the next day. I didn't know I was supposed to be still being charged for that monthly rate.

ADT rep did well. The installation of our system went good. They came in and explained the process, explained the equipment, installed the equipment, made sure I knew how to use the equipment, and then left. My experience was good.

I went with ADT because I was gonna get a better rate on the install. When they came out, it seemed like the install and the quote when I talked to them on the phone was gonna be a lot less. However, I was bait and switched on the monthly rate. Because I heard it was gonna be in the 30s, but when they came out, it ended up at 60 instead. I initially called them because of an advertisement online about the 39.99 package. I spoke with Don and he was really good. I liked what he was saying. We got into the different devices and kinda what I needed. It seemed the price and what they were gonna do to install for was fair. So I went ahead and put the $100 deposit down.

ADT's sales reps were good. The installation of my system went well. The guy who came was a little rough, but he was okay. He gave me a cheaper monitor though. Also, ADT was supposed to give me more stuff. When I spoke to the manager, she gave me a solution. I like my system so far.

I've used ADT in the past and it was good. But I was calling to get some information concerning any specials. I had said I wasn't gonna do it, and I ended up getting them still because of the different things that their said that they were gonna be offering, but they didn't once I got the package. It's like a lot of false information was given out. Once I got it, it's totally different. I couldn't afford to pay $99 at that time. So she said, "Well, you'd get a Visa card in the mail." I've not yet received that Visa card. She told me that I will be getting window alarm, asked me how many windows I have, and come to find out that would be extra. She told me that would be included in there.

I had Wackenhut come down from LAX, Los Angeles Airport to me in Orange County and they continually covered me. Then, I went to ADT because there were three ads in the phone book that all said free. But I paid because when they got here, their reps said that it'd be $800. And then when we got to the ranch, it was 500. Then, when they went to the house in Scottsdale, I had a lady let them in, and I don't remember what that amount was. But they were deceiving the public about prices and I would not recommend them to anybody else.

ADT is well-known and they were in my area. I liked the pricing as well. But I don’t feel like my ADT system is working like it should be working, and I don't know who to contact and get in touch with to address the issue. It doesn’t look like the sensor in the hallway’s even working. The motion detector doesn’t look like it’s working. The only time I can get the system to work is when I put it on for Stay. When I’m leaving, it doesn't do whatever it’s supposed to be doing.

My cable service referred me over to ADT, and I’m not happy. The deal fell through but I still have ADT basic cable with them. I even went as far as speaking to a manager. They gave me this fantastic deal with cameras, all the bells and whistles, and that I was gonna pay like $53 a month, and the deal fell through. When the guy came over to have everything installed, he said, “Oh, by the way, you have to pay for the equipment.” I wasn't told that I had to pay for the equipment. I just got basic cable because I needed it at the time. I needed the whole kit and caboodle. The manager that I spoke with guaranteed me. I asked him over and over again, “It’s too good to be true.” He said, “No, that’s the deal. If they have any problem, they can call me.” He gave me his number.

Everything went fine with the installation. On October 7th, they're coming back to add another keypad and also the smoke and carbon monoxide detector. The installer was very good and he was very knowledgeable. He did a very good job. The only thing that could've been improved was the conversation I had with several people to get the information of what they'd promised me before it was set up. They didn't follow through with what they promised me over the phone of making the sales pitch for me to buy the product. You talk to one person for a while and they say they're gonna transfer you over to this other one, then you transfer to another one, and then they transfer you to another one, and then you call back and you never get the same people again.

I saw ADT on Facebook and I gave them a call. The only reason why I went with them was because they called me right back and came out the same day. The rep was very nice, respectful and knowledgeable. He installed everything and it went well. I'm very satisfied with the service package. I had a good experience.

Everybody in my family back home uses ADT and my experience with them has been pretty neat. I went overseas for a couple of years and that was a break that I had from ADT, but when I came back, I got it again. The person that put in the system that I got recently was awesome and cool. He’s a veteran from the military. We talked a little bit and he loves what he does. He gave me a booklet which had his contact number but I misplaced it. When I first got the new system, I had a hard time turning it off by placing in the code and I had to use my phone to deactivate the alarm. I ended up calling the rep and he told me that I was missing a number when I was cutting it off. Once I got that straightened, everything was well.

I was pretty familiar with ADT. My parents have had it for quite a few years. I got it too and our installer was great. He very informative and he wore a mask the entire time, as did I. It didn't take him long to demonstrate the system features. I'm a big fan of the key fob. As I'm walking out the door, I can hold it down and lock it. And as I'm walking up, I can hold it down and unlock it. My girlfriend does not remember much of anything I ever tell her. But when I told her, "Hold this button down as you walk up, and it'll turn the alarm off," she has gotten the hang of that.

The company I’m doing my moving with recommended ADT so I got them. The installer did a really good job. He was really informative and had great customer service. He had a mask and we kept our distance most of the time. When I answered the door, I was trying to find a mask and he offered me one. He even had to go to his car to grab an extra mask he had. He demonstrated the features in my system and I mainly use my phone to turn on and off the alarms.

They're a world brand and they're known for good protection. Everyone was very friendly and helpful. Everything was pretty seamless.

ADT is a well-known brand. I bought a house in August and when I moved here, I received a promotion in the mail. It was a coupon. ADT will secure your home for an $850 fee that includes sensors, a Visa gift card, a keychain and the panel. So, I reached out for the service. I lived in Germany for 25 years. I just came back a couple of years ago. So, I'm not really familiar with things here. I knew of ADT, and as far as I'm concerned, it had a reputable reputation.

I've tried Vivint before and I didn't care too much of what they offered. I got ADT now and I'm happy with my experience with them. I have access to the system by my phone and I have a keypad, which makes it convenient. And it keeps my teenage girls in the house at night which is what it was supposed to do.

ADT Security Service is a premium service. Meaning you pay top dollar every month for subpar service/product they provide. When they send the agent to your home for the first time, be prepared to spend the whole day listening to their sales pitch to get every last penny from you. I recently received a collections notice from Hillcrest Davidson and Associates for the money I don't owe to Protect Your home. I called ADT three different times and spoke to five different agents. They all said that I owe zero dollars, letter must be a scam and I don't have to worry about anything. Since the collections agency looked legit, I called them to help out. They contacted ADT to resolve this issue. Because I changed the ADT service to a new address, ADT did not inform PROTECT YOUR HOME caused which lead to this collections letter. Can't wait for my contract to end so I can switch.

I had ADT years ago and I went back to it. When I made my initial call, the person I talked to was good. Then the person who came out was very informative and professional. The installation was good. I definitely feel more comfortable with the system installed and I'll recommend them. The system comes on when I initiate it to come on and it turns off. The features started out fine. But last week, I noticed that it wasn't performing as it was as the first installation. It used to say what door was open. But now it's not saying anything. I was also told at the beginning that there was a $100 gift card and I should’ve received an email. But I haven't received that email yet.

The installation took a long time but other than that, it went well. It took about two hours and just going through the whole process of trying to figure out what I wanted as part of my package and then the specialist had to go around and kinda look and see what might be considered areas concern or possible entry points. But I like the system so far. But one issue was the sensitivity of one of the chimes. ADT came the next day and fixed it. Then I had an alarm event yesterday but it was because my sensor fell off the door. So they’re sending a kit for me to fix it.

The installer that came here was very good. The system is good.

My experience went very well. The sales was great and the tech that came out who did the installation was great as well. I couldn't ask for a better experience. As a first time homebuyer, they were very patient with me in explaining everything down to what features are available and how the system works. The little test run that they made me do after installing was very helpful. It was simple but appreciated.

The installation was pretty quick. I've used ADT before and the system is just like it was when I used it prior times. It's fine. They told me I would get a gift card to compensate for the installation but I didn't get that. I called them and still haven’t gotten it. So I’m a little upset about that.

I went online and found that ADT was under the five best companies. The sales rep installed the system and he was fantastic. He stayed here until it was done. He did a wonderful job. But the next morning, the alarm went off and ADT had to send somebody out here and they charged me for it. I should not have been charged. But they did put the money back in my account. Also, the battery in one of the sensors has gone bad right away so it needs to be replaced. But other than that, it has been very good.

The sales agents were very knowledgeable. The installation experience was good. The installers were explaining everything as we went along. I really like the features. One time I opened the back door and the alarm went off. I forgot that I have it set on “stay.” It's gonna take some getting used to. We feel very secure now with ADT. It's a good investment in home security.

My father used to have ADT and told me to get it for my house. The sales rep who worked with us was amazing and he kind of gave me the details on how to work the system since this was my first time having it. He told me how I would go about it if anything was to go wrong. This rep was also the one who installed the system. We got the keypad and something for the windows and doors.

The installation was great. The guy finished in one day. He was very friendly. However, they were saying that I was supposed to receive a camera and a $100 gift card. But when the guy got here, it was a totally different story. I wasn't able to get the camera nor the $100 gift card. I didn't appreciate that part. We started talking about more stuff to upgrade but I didn't wanna upgrade. The package that I wanted was the $20 or something a month. But when he finished, my bill 53 or $54 a month. That's because I got one of the shatter window thing. Other than those, everything's been going okay with ADT. I have the app on my phone and it's easy to use.

My mother likes the system because she has the Medical Alert button and the emergency police panic button. Those are really what we wanted it for her. She's home alone and there 24/7. She wants it so in case someone comes into her house or breaks a window in the middle of the night, she can press the panic button. She's satisfied with the system.

ADT's service is alright. The installer did good and he was a good guy. He explained everything that I have on my system. He gave me seven days to see whether it’s working. If the system goes off, you don't have to worry for the first 10 days about the police. Nobody is coming by if it went off. I will recommend ADT to a friend because it's a good thing to have.

We had a lot of problems with the ADT system in the beginning. The guys broke our doorbell and then they put up a new doorbell, and then it wasn’t right. It has been a big mess, but it’s working now. The sales rep told us when he came that he was gonna be leaving the company. So, normally, in the past, when we dealt with the sales rep, they'd leave you a card for contact. This one didn’t. But he did call Marty, the gentleman that did service calls.

I've always liked ADT's system. I like it better than the other providers. The rep that helped me did good and I feel very secure with ADT. I like the sensors but I wanted more. I wanted the doorbell camera and the PIN lock.

I've had ADT before and it seemed to be fine. It's a recognizable name and I got it again recently. But they said that I was going to get my installation fee back, that it would be credited, and that it would only cost me my first month's payment. But I waited about a week or so and nothing got credited back. So, I called and they said I was supposed to get a $100 gift card. But no one ever said that. So, I called the place that had the gift card and they said that they had the wrong email address and they were going to send it again. But then I had to call the people that put it in to have them send over the verification. So, I called them and the rep said I'd get an email from them. He said that it'd take about 30 days.

ADT came with the package through BGE once I got the estimate. We just moved into a new house and I already had Frontpoint Security equipment. They tried to get in contact with me via email and I attempted, through phone, to contact them back multiple times. That was a no-go so it made the decision a little bit simpler. Then it came down to cost. The gentleman that was out here went through the rigmarole. He did everything he could to get the cost down for us and we appreciated it. It got down to a point where it was affordable for us and it was something that we definitely needed.

I had ADT years ago and we decided to go back with them. When I first got it put back in, I did forget to set it or disarm it on my way to work and they called. I'm very happy with the system.

The sales rep was wonderful and hee was the same guy who put the system in. However, the system hasn't worked since. ADT sent out two other guys. They went through the whole place, replaced a bunch of stuff that didn't need to be replaced, only to find out that it was never set up right in the computer in the first place. It was just one aspect of a multi-aspect thing. After they fixed that and I'd given out my internet password to four different techs, I got nervous and changed the password, which booted the whole system. It wouldn't allow me to view my cameras. I still have securities to let me know when the doors open, but there's no connection to the outside world, which I'm paying for. They sent out another tech, who spent three hours, did nothing at all, and couldn’t fix it. They have a feeling that it's something to do with a booster.

I've known about ADT for years. My aunt has had it ever since I was probably 10 and I'm 25 now. She lives in a pretty rough area of Tulsa, Oklahoma. It's kept people out of her house a couple times now. It's gone off and scared them off. There were multiple security providers in my area that I could have gone with but I knew ADT works. I knew that ADT had fast response time when it comes to the alarms going off. I decided to go with what I knew and I'm very satisfied. They're fast, precise and caring. One time my alarm had gone off, they called immediately. It works exactly like it's supposed to. It works great and I don't have to worry about anything. On the keypad on the wall, it tells me if any window or door is not secure.

The previous owners of the house recommended ADT. They said they were happy with the service so we went from there. The router, the keypad then some of the sensors were still in the house when we moved in and we upgraded to a couple more sensors. The installer was really patient and kind. My kids and my wife are satisfied with the service. As long as they’re happy, I’m happy.

ADT was a little cheaper than the other companies. Their sales rep was a sweetheart. The installer did a great job. But he was trying to sell more than what we had talked about. Thus far, the service is good. I haven't had any problems with it.

The installer was very punctual and he took his time and got into the details. He did good. He wore a mask and he put little shoe covers too. He’s a nice guy. I had a system through Armstrong, and I upgraded it to ADT. We put new motion detectors ‘cause I had a malfunction in the other system anyway. The installer also put in one of those things for glass breakage for the two windows in the living up front where I don't have bars on. I like it, and I like being able to work the system from my phone. I’m on a football field right now, and I could do it from here if I needed to. It worked out well.

I was online looking for one specific thing which is a dead bolt system and ADT popped up. I went with them because they've been around and the program sounded pretty good. All the equipment sounded good too. My installer was pretty late here that night and he did a great job. He at least wanted to get everything up and going. He was very forthcoming and told me everything including the prices. We kinda custom built this system. He worked with me to get it done to a lower price that I wanted and I can add more pieces and devices on to it later. About 99% of it was installed. The only drawback was making sure that the whole systems work. It's that 1% of making sure. We were trying but we ran into a few little snags and it was late. But he got it done.

I dealt with a very good rep during the purchase of my ADT system. The installation was very good. It was very easy and straightforward. As he was doing the installation, he explained to me what he was doing, how he was doing, and why he was doing the way he was doing. I like the sense of security I have with having the system installed.

ADT had pretty much the best option available for what I was looking for, and their prices were reasonable. The process on the initial call was fairly easy. Everything was pretty much explained to me in detail on the sales call. When the representatives came out to my house, they were very detailed in explaining things and letting me know what other services they did offer. They were here for about three hours, and the experience was fine. They made me feel comfortable with everything and walked me through what were the entry points were and what they were putting where.

The tech who came for ADT was very nice and had a mask on the whole time. He broke down the features of their system. He taught me how to navigate everything. The other day, it was stormy and that kicked the box off as well as the alarm. The tech showed me how to go back into their system and redo the password to our internet. He did a great job with that. So far, I like my front camera and alarm system. ADT has had to come out several times to check my back camera and the issue has been disturbing my household. I'm at the point where i"m about to tell them to just come and get it.

We just moved to a new location so we decided to purchase a home security system for the house. ADT is well-known. Plus, my brother-in-law from California has ADT and he recommended we do that because it has a mobile app and everything is there. The guy who did the installation had good customer service, listened to what we needed, and gave us whatever we needed. He explained to us how to use the system and the pros and cons of it. He was god and I referred him to other people. I especially enjoy the system app because if we open the car garage then close it, we use the app to disarm and arm the alarm. It’s very convenient.

The sales rep and the installation team were great. The only problem that I had was when I spoke to someone over the phone, it was totally different when the tech people got there to install it. It was something totally different as far as price was concerned. So I told them that I wasn't interested because that was not what I was told. But then he spoke with his manager and they got it worked out. I have the app on my phone and it works great. But my lights went out randomly the other day while I was at home and I've been trying to connect my system back to the internet but it wouldn't. I contacted ADT and they said that I had to be home so they can do some troubleshooting. But I haven't had a chance to because I work during the day, and I used to make it home after 5:00.

The sales rep lied to me when he told me he was going to put some stuff for me. When the technician came out there, they didn't do what he was gonna supposedly put. So I'm in the process of canceling everything. This is the worst company I ever dealt with. They totally did everything wrong with the installation. The technician went over and installed something I didn't want. Then they charged the wrong card. I was very dissatisfied with them. I’ll never deal with them.

The guy that came to put the system in said they were gonna take the payment out from our credit card. They kept sending us bills but they never took it out. So we had to keep calling and calling. It was real hard to get a real person. The system is working and we're using it. But we had to give them $106 on a credit card before the guy even came out. Nobody would come out and give you some kind of idea what you might need. So I should have just got somebody else.

I looked up Google and found the top five security systems, and ADT popped up. When I called initially, it was really cheap, and then when the rep came out, he started out high, but he didn’t give me a hassle when I said no to some of the services. I didn’t feel I was pushed in any way, so it was all good. The installers were kind. They showed their credentials, had little booties on and wore a mask the whole time. So, for COVID stuff, it was great.

I was looking online for security systems. I first went with Vivint and they sent me a package but I wasn't happy with them because the deal that they gave me was not the deal that I thought I heard over the phones, so I cancelled with them. My daughter has ADT, so she told me about two guys. I went online and called ADT for an appointment and they came out and hooked my stuff up. I'm very pleased with it. It's very satisfying. I feel more protected. They were very, very professional. I was very pleased with them. The installer was very understanding and I understood him very well. He put the equipment up in a manner of time. He set everything up and called. Everything was fine and I was very happy with the service with him.

ADT blew a lot of smoke up on what they could offer. But when they got here, it was not possible. My house was too big and I needed commercial. So for $9,000 they miraculously could make it work. I'm disabled and my husband is a long-distance truck driver. He could be gone for three days or three months. We went over everything because we had a really horrible robbery and assault in our house in Philadelphia. So with my disabilities and what happened to me, my husband was a bit overprotective. The system was installed three weeks ago. Their rep was here for a few days. The system was down and there were just numerous things. They promised my husband and me that when the doorbell would ring you could hear it throughout the house, but we couldn't. This house is too big. Then my service contract came in a couple of days ago.

We've only been here for a couple of weeks but so far, ADT has been good. I have a new baby and that's the biggest reason why I did ADT. Whoever I talked to on the phone was really helpful in the beginning. I said I hadn't talked to my husband about it so I needed to call back. He got me over to his manager who got me a little bit more equipment. The guy that came to our house was really nice, easygoing and helpful. Everything was good. He wasn't pushy, which is what not what I would want, when it came down to picking out what we wanted. We didn't want to spend a lot of money. We just built a new house and had to buy everything for it. He helped us kind of fit what worked best which was nice of him. We still spent a few hundred dollars but I'm happy with what he helped us with. He also seemed like he knew what he's doing.

Everything is great with ADT. The competitors wanted to mail me the do-it-yourself kit and ADT did on-site installation so we went with them. That initial conversation went very well. The guy was good. He explained everything in detail. He helped us figure out where the best place was to put the devices that we needed. We were really satisfied when he left. We are enjoying both the door alarm and the window alarm. They're serving their purpose. However, I was not satisfied because when the technician came out, he told me that the cameras which I really needed were on backorder until mid-October. The representative on the phone could have let me know that.

I've had ADT before when I lived in Phoenix, and they're a really good company to go with. Their customer service was great this time around as well.

The sales rep went through everything and then the technician came out the next day. He was done within four hours, which was quick, and so far, it's been good. I had ADT many years ago as well.

The sales guy was great and the installation went really good. I'm happy with their customer service.

ADT is the best. No one has broken in so I'm pretty satisfied. I like how if they slam on your window, the alarm will go off. Also, they gave me a free camera too, so that was nice. Overall, my experience was easy as it can be. The service was sweet and awesome at the same time.

I'm comfortable with ADT. It's very simple to use. The way things are in the world, we have an emergency button because I've had heart surgery. My wife likes that one. They offered me a $100 gift card and I haven't seen that yet. Other than that, I'm very happy with ADT. My daughter's happy with it because she lives at home with us. When my wife and I travel occasionally, she has something to give her a little peace of mind, especially at night.

I had a home inspection done and they gave me a packet that had all of these different vendors and options that I can use. ADT was one of them. A representative called based on a generated referral because of the service. I spoke with the representative and arranged for someone to come out and do a what should have been an estimate, but it turned out to be something else.

My boss got ADT because a neighbor got it, and I told him not to get it. He didn't even need it ‘cause it was too expensive. The first time I called ADT, the lady helped me over the phone but that didn't help. Then I did it again myself the way she told me and that didn't work. So, I called again and they said that the only thing they could do was either refer me to the website to see the videos. I told them that my boss wanted a technician. Then the rep said that the earliest they could come out was Tuesday between 12:00 and 5:00. So someone was supposed to be here between 12:00 and 5:00 and no one was here so we had to cancel. If I was a customer, I would be very unhappy. I wouldn't even want it.

I had ADT through a different franchise so I know what it does. I moved and needed a little protection around here because I’m the first house in the neighborhood. I looked it up and Protect My Home was the first one that I'd seen. The rep was very informative. He came and let me know all the options and everything he has to offer as far as the packaging and what I could add. He was thorough. I feel protected with the system. The sensors are sensitive and they met the needs that I was looking for.

The guy who came over here for the installation tried to sell me something else. I sold my duplex so I’m in a complex right now, and I don’t need all the features. I only got a little door for the patio and the front door. The only way somebody comes here is the front door. Nobody is climbing in the back. The guy took all this stuff off, but at the end of the day, I ended up with some carbon monoxide thing. After the fact, I wondered what I needed it for. I know about the smoke detector, but I’ve already got something in here and I'm all electric. I ain’t have to pay nothing out-of-pocket though, so it’s all good. I ain't gotta sleep with my gun out right now because with this system, I would know. If something pops off, I can hear a sound.

The sales agent did what she could but I was disappointed because I was told by the guy who came out and installed the system that I had a 30-day trial. 25 days and still had a few days left, I called in to cancel, and they told me that they only had three days to cancel, not 30. They sent somebody out and I ended up returning some of the equipment, but keeping the system. But the guy who came out and installed it did a good job. He showed up at my house at 3:30 and he was there almost till midnight. He set it up, and then there was an issue with a couple of sensors because the serial number was a couple of digits off. So it kept showing a fault. But eventually, it got resolved.

I was told by the ADT sales rep that I was gonna get a system for $20 something a month, and then when the actual guy came out and installed, he was saying, “You could get a system for that cheap, but it's basically nothing.” So, they kinda sold me on the $20 something a month, and it ended up being $60 a month. The installation was good. The guy was straight up with me. I'm happy with the system. It gives me a little sense of ease, letting me go sleep at night.

I've known about ADT for years. My previous system was Protection 1 which is owned by ADT. The sales representative during the purchase of my current system was a guy named Daniel and he was very nice. I'm learning the app. It's got those little ins and outs and I had some help from Daniel. I called the customer service line and they helped too. I like that I can turn the system on and off on my phone. However, there was an issue with the doorbell buzzing.

The ADT sales agent knew everything. He was okay. The installer didn’t take him long to install, and we talked a while about other different things, and pretty much the security and how it works. He said something was gonna be off for a while, but it was nice. It is working up to par.

I had the ADT system before in the restaurant. I got it again and the people that did the installation were wonderful. They did a great job and were nice. They knew what they were doing. It looked good and professionally done. I like the remote control feature of the system. The key fob and the app are good too. But ADT can do better upgrades of their own system like with the keypad thing. They can do it differently like electronically and not just the physical push button. And the security pad where you put your pin should have a program that you can see the cameras in it. Otherwise, ADT is a good system to have and it gives you peace of mind when you’re asleep. The system works properly and there is a good response time whenever the alarm hits.

ADT was already on the property and we decided to have it connected. The gentleman was great at coming out and talking. He just simply answered our question and showed us the product. We accepted and he got it set up that very same day. Everything went smoothly and great.

ADT is up to speed on some of the latest technology and that was what I wanted. Their sales rep did a good job and I didn't think it was necessary for him to sell me on something that ADT advertised on TV that was cheaper than what he quoted me. But I was still very satisfied. The features of the system that I got are very good and I feel a little bit better about my security since I got it. I'm ex-military so I'm also armed, but I wanted this extra layer.

ADT's sales rep was pretty good and their installer got everything set up fairly quick. I like that I can use my app in case I forget to set my alarm or if anything happens, I can send it straight to my phone and I'll know immediately. The only thing is, I was told that I would get a $100 Visa card. I was talking to one lady on the phone and she said that she would let me let talk to her manager and see if she could do anything special for me since I was moving into a new home. And they made it sound like they'd give you a gift card whenever your installer comes.

Even though I haven't used ADT in several years, I felt that they were a great choice this time in this house in this particular time in my life. We went with it rather than use the local guy who did my previous house in Charleston, South Carolina area. He did the security system and I thought that I needed a bigger, better company, and there was ADT. I couldn't be happier with the experience. Everything was handled as professionally as I expected. They did a great job. The guy that came to the house to do all the work was particularly good and so was the lady who talked to me on the phone before the gentleman.

Everybody at ADT was fantastic. I loved their installer. He followed security protocol and was knowledgeable and professional. He was kind, patient and everything ADT would want in a person that works for their company. I had to call them to get a number changed in my emergency contacts list and to get some batteries and the reps were fantastic. I've been with this company since the '90s and I'm a big fan of theirs. I've had lots of systems installed by their company and I've had them even in rental properties. Nobody has impressed me like the installer I've had most recently.

I was going out of town and ADT had the more convenient installation day. Everything went well. But I was surprised about what I was quoted over the phone versus when the guy came out with the additional equipment fees. It did not match up. I was told that I was gonna get everything and I was gonna only pay a set fee. They told me that it was gonna be a one-time charge of $50 or something. I was charged right then over the phone. I was not told that once their guy came out to install the system, there was an additional fee. But the guy who came out was professional. I had the same features from my previous address but I ended up going with the touchscreen keypad. Everything works.

I’ve heard nothing but good things about ADT. The sales rep was very friendly and knowledgeable. He knew what he was doing and made sure to explain everything to us. Also, the guy who installed the sensors was great and a gentleman. I like the system and I’m happy and comfortable with the sensors on the windows. But I’m mainly worried about the back entry door and the back area because we have such an open area and there's only a little ringer for the entry door. I was wanting a little more aiming towards the back door and I feel like it's a little protective towards the windows versus the doors.

My parents have ADT and I got it too. I had good sales reps although one guy was more experienced than the other who was training. The installation was great too. The only thing that they didn't install was my camera. When I moved in, I didn't have Wi-Fi. I was told that it was important for some reason. The installer told me to call him back, which I did after I got the Wi-Fi installed. But I haven't heard anything back. I have the camera sitting here on the shelf. I’m paying for something that I can’t even use. I also have the system app and it is good because sometimes I forget to set the alarm when I walk out the door. I could set it when I'm in the car and disarm it when I get home. I have the lamp feature too. I turn on the light before I come in because I don't have a switch in my living room. It was good.

The guy who came out to install my ADT system did well for me and wore a mask. The price of their system was fair and I didn't need to pay a lot of money because I didn't need a lot of features. He got the app for me but then I don't have anything in there. I don't have any pictures. A lot of people say that when their doorbell rings, they have pictures right away in their phones and computers but I don't get any of that.

ADT was fine in Florida but it was a problem in Chicago because they don't disclose what they actually offer. Nobody disclosed that it should be contract for three years. They just talked about for 27.99, you will get full protection of your house and that you get a lot of perks. Plus, when they start to tell what features you need to get in the house, salesperson will say that you would get a lot. But when actual sales technician would come, it would be a different issue and it would appear to be that it's not 27.99. Also, for 27.99, you cannot get the camera.

I went with ADT because I kind of liked what they had to offer versus the other ones. ADT set up with the wireless cameras and are constantly upgrading. The other ones might not dispatch to 911. They might be a totally different company and have to go through a lot more steps. With the ADT system, we like the fact that we got that little remote to where we could arm the system outside the house then deactivate before we come into the house. We also like the fact that we can always upgrade and constantly get new stuff like the deadbolt if we want to. Knowing that we got that peace of mind that we got the system hooked up and always have that just in case something does happen is good. The system has very good quality. The technician that came out was very knowledgeable and very accurate on getting our house set up.

I paid $106 initially, and it's 59.99 a month. The guy, Alan, did a great job. I was happy with him. He took the brunt of my concerns. He was very pleasant and took his time to explain everything to me. He went over the package that I agreed to. He did the price and all the discounts then said that totaling everything up, it was $900-some. He told me I could pay that upfront or in installments. It totally blindsided me. I told him that was not what the salesman, Will, told me. All he said was 55 a month. He didn't tell me I had to pay anything extra. I was not happy about that and I am completely upset with that salesman.

I know ADT is a good company, but I probably paid too much for it. As in all businesses, they make it sound like you would get your service for 29.99 a month. But as it turned out, "Oh, no, no, no. It's $60 a month." Also, everything that you think you need isn't all you need. So, you have to buy additional stuff, which costs a lot of money. They say, "Oh, yeah. We're giving you all this money off, but it's still gonna cost you $1,200 for all the other stuff." And when you look at it, it really doesn't look like $1,200 dollars’ worth of stuff. But that's what they charge. I'm paying too much a month. But away from that, I know ADT is a good service. It does what it's supposed to do. It's just they take it to the bank.

The rep did a thorough job of explaining everything. The customer service was fine throughout the whole process. It was basically what I expected. But the system was way more expensive than I could afford right now. I'm on a fixed income and I’m retired, so I had to go with the smaller package. But they could have taken that initial expense and spread it out more, instead of $300 a month for three months. It's just impossible for some people like me.

I received a call or a text from the person that put the whole system in and he was saying I had to make an account through the app to pay for it, even though he told me that the card on file should be taking it out. I thought it was an automatic transaction for the card that I provided with ADT. Besides that, the system's been great. But I've been having a low battery on my camera here and there. Sometimes the low battery alarm will go off for the front door camera, and then two days later, it will say it's fine. I wasn't really concerned with it since it does reset. Everything's fine. I set off the alarm by accident today, so everything's still working. I highly recommend it.

We've had ADT in our first two houses, and this is our third. Everything was really good with their representative. He was very knowledgeable and explained everything very well. The installer was very good and professional. He came in, got the job done, and he was out. Everything went perfectly from the first call. They were also very timely. I called on a Wednesday and they came and installed on Saturday.

The reps were friendly. They did a great job during the installation. The last time the alarm went off, they called me to see if everything was okay.

Getting everything set up with ADT went well. It was swift and everything's good. Everything's what I expect.

The ADT customer service team's professionalism and friendliness were off the charts. It was all good. The installation was okay. There wasn't much to clean up after.

ADT has been in the industry for a lot of years. It's is a well-known and respected name and it's almost synonymous with security, so I went with them. Everything was customizable and whatever you wanna do is possible. Initially, in the phone call, they talked about how I would have so many dollars worth of equipment for free, but then when the tech came out, he said, "This cost this and this cost that." It was a lot of money out of pocket that I wasn't quite prepared for. It's all custom built, so it depends on what you do, but a little more heads up would have been nice. Still, they answered everything well.

ADT is supposedly the best security option out there. Their equipment works and was well within our budget. It's a little big and bulky though, but I'm sure that's what you get with the price that we're paying for. Their staff was really thorough. The sales rep was really pushy with the sales. But when you drive all the way from Indy, you would do that. Other than that, I'm happy with the experience.

The sales rep was professional and both the installations I've had in South Carolina and in Florida went well. I had a great experience.

Years ago, I had ADT and I had them for a very long time. I ended up not having them anymore. Then after that, I went back to them. The person who came to install my ADT system was very informative. He did a great job explaining everything with the panel and in doing his job. As far as the system, I enjoy using the voice box. Other than that, everything is right on the window and the door. I had to call one time and the rep I spoke with was helpful.

The guy came with the impression that we were sold on everything and ready to go. I'm sure that was done intentionally in order to encourage us to go on and put the system in place. They had asked me when the best time was for him to come. I had said around 4:00 or shortly after 4:00. He came a little before 3:00 and my husband wasn't here so I said, "Could you come back? I'd really like for him to hear what you have to say." He happened to live very close to us. He said he'd go home and come right back when my husband was here and he did.

I 100% chose ADT because they have the garage door device that ran through the same app as their alarm and cameras. I like the convenience of everything on one app. I went through a third party when I bought the service. They gave me the two grand in-store credit and I had to pay the $99 to lock that deal in. I just got the bare minimum which included the cameras, the garage door and the doorbell or the deadbolt thing. I just bought a house and I put an alarm in. They didn't inform me that I had to pay another $580 upfront on the day of install. Not that I didn't have the money but it would have been nice. $580 is a decent chunk of change for some people.

We've just moved in and we were looking for some kind of set up for home security. The previous owner of the house had ADT and it seemed like a good set up. When we talked to somebody on the phone, they offered us some incentives and some kinda discounts on the hardware, so we decided to go ahead with it. We’re really satisfied with our package. The system is easy to use and being able to arm it from our phones is really helpful.

I like what they had to offer. Everything is going great with the package that I got. I had the system for the windows because I have a teenage daughter who was sneaking out. I don't have to worry about that no more because the alarm will go off and she won't go out the window now.