ADT Reviews

The ADT installers who came out did what they were supposed to do and everything was fine.

ADT's reps answered all the questions that I needed answered. They were the best fit for me with me being at my place with my daughter. When the installer came in, he asked me to give him a walkthrough of my home. I told him where my windows and my main doors were. He discussed my options for indoor and outdoor cameras. He also explained the doorbell camera to me and we discussed the placement of the different sensors. I had questions on finding the perfect place to put the main circuit board where I will put in a code and he helped me understand where to put that. He also told me how to take equipment off my walls and doors if I need to move them around.

I would appreciate it if the reps were more detailed of how the payment system goes. I didn't know that I was paying the installation guy for the package. I thought that was included in the payment I made over the phone. It's just better to know because I'm on a budget. What I know I need to pay, I need to put it to the side. Luckily, I had the money for the guy for the package I got. Other than that, ADT's installer was very specific, gave me what I asked for, and was able to let me know what I want to do if I want to upgrade anything or add anything else in the future. It was pretty good. I was very satisfied.

The installer who came out was great and talked to us about everything. We also chit-chatted at the very beginning about where we came from and why we decided to move to Kentucky. Then he said that he was going to take a look at the house and see what he would recommend. He showed us the equipment and gave us options. He was very knowledgeable and very quick. Other than that, I like the seven-day introduction period where you could get familiar with the equipment and how to alarm it then take it off.

The ADT system is pretty standard but I've appreciated the customer service, so far. They were professional and friendly. They were easy to communicate with and work with resolving issues. The experience was quick and painless.

The guy installed the services and showed me to the system and how to operate it. I was satisfied with the service I received except that one of the sensors fell off the window. Somebody would be out here tomorrow to fix it. I'm more comfortable with the ADT system being here.

The ADT sales rep convinced me to go ahead and give ADT a try. He was very informative and our conversation went well. We have a claim in now when the guy who came and installed the system broke a few things. We're still waiting on ADT to settle the claim for the damages. They also had to send somebody out the next day to finish up the job because he installed something improperly. His supervisor had to come out on the next day. As far as the system, everything is working properly.

The installer who came to do all of the installation was fantastic. If I can give him any props for a promotion or bonus, that'd be great. I had a really great experience with him. He had a lot of knowledge about how all the stuff fits together. He had a lot of different options to protect my home as far as what components got installed and what didn't, or the different options for being able to cover different sections of the house. Whenever we had an issue with one of the sensors falling off with one of the pillars, he came out afterwards and corrected the problem really quickly.

I was looking for outdoor cameras and ADT came up as an option. The experience with the sales rep was good. I'm happy. I feel more secure now that I have the cameras outside. My backyard camera doesn't show up as backyard camera on my notifications but it's not a big deal.

I was calling about internet. Frontier told me about an awesome deal ADT had at the time. They patched me through to ADT, and that's why I'm with them. The installer was very nice. From the point he got in, he was respectful of the home and anything that I asked him to be careful of, he was. He went around the house to make sure all points were covered, and he always asked me before doing anything, like if I wanted something installed or not. Also, he went over the price of everything. He worked with me on getting a good price on all the equipment that I got.

I got my security system for a couple of reasons. One is our next door neighbor is going through a bitter divorce and she's kind of afraid of her soon to be ex-husband. She has a security system but she doesn't have a camera. And just to make sure things don't spill onto our side, we wanted a camera system. Another reason is with the way the world is getting lately, I thought it was about time.

Two guys came out to install our ADT system. One was younger, one was older. They were both very knowledgeable. The older one wouldn't keep his mask on his face properly. The younger one kept reminding him. Other than that, they were pleasant. The installation took an hour and a half, so it's pretty quick. I like that I can use the app.

I got very great service from Protect Your Home and ADT. Everything went really smooth from sales to installation and the tech who did the installation was very professional. The system makes me feel secure in my own home and the app is wonderful.

I spoke with an ADT rep who was very pleasant and very patient. He was quick to the point. I made it clear that I was into a meeting. He was able to get me the things that I needed based on the information that I told him that I already knew. Everything was great during the installation. Josh is awesome. He was timely, he took the time to explain everything, he was easy to talk to as far as approaching and asking questions and he has a very likeable personality. He was a good guy.

The phone conversation I had with the young lady made me want the ADT system and Matt, the rep from ADT, was very nice, explained everything and was very knowledgeable. But when he got here, it seemed like the prices changed. I wouldn't get what I thought I was getting and I ended up having to pay for what I thought I didn't have to pay for. So, I didn't like that part of it. It was misleading and I started not to go with it because of that. But I went ahead and had the system installed because I wanted the protection for my mom. She and my uncle, who is 83, live in the house alone. I want to be able to look in on them because even though she's 85, she's still mobile and she's not ready to leave her home.

I've always had a ADT system in my previous home so I also got the service in my new home. I felt comfortable with the system. It was easy to use and the prices were good. It was affordable. The technician really did a thorough examination of my house to where we should have the system placed. I really appreciated that because we just moved into the house and he was thinking of things that we weren't even thinking of. So I appreciated his knowledge of safety, in terms of trying to place the system in the house. I'm very satisfied.

I like the value of ADT's product and the reviews. I went online and got customer reviews, customer complaints and scores for the company. Their sales agent was good, very knowledgeable of the product and of the company's look onto the product. He had good ideas and quite a bit of information. He went through the house very well, and checked to make sure everything I wanted covered was covered.

ADT was very responsive. Their sales agent was professional and good. The installation process was really good. Rodney was the technician. He was awesome. Now that we got the system, I feel better when my younger daughter are alone.

The ADT representatives were very proper and on point. The installer, Tyler, was perfect. He's a people-person, very not above, not under, but very respectful. He took the time and he talked his way through me about the price and everything. He didn't leave anything unturned and he would call back and check to see how everything was going. For my first here having ADT, I would recommend it.

ADT had better reviews than any other company and I trusted their professional installation rather than doing it my own. The installer I had did a good job. I’m pretty satisfied with my system although I wish I had some other stuff. I really like the doorbell camera. It notifies me on my phone whenever someone rings the doorbell. It records it automatically and saves it on the cloud, which is nice. I also like the fact that ADT's encryption on the camera is a lot harder to hack than other cameras, at least that was what the installer said. We’re the only ones that could see the video footage. With ADT, I feel very comfortable and safe in my home.

It's a dangerous nasty world out there and it's getting more dangerous. We gotta take some precautions and we decided to get a security system. We went with ADT and the installer was excellent and very knowledgeable. Having the system, I'm enjoying that I have some electronic eyes on the property.

ADT was second in line under Alder but we were more familiar with them. Plus, their prices are around the same and Alder wouldn't come and set up their system. ADT's rep was very informative. The tech who came answered all the questions we had. He was a very friendly fella. Everything went fine during the installation. We like the chime feature of the system because we have grandchildren. We also like the ease of arming and disarming the system since we have pets.

I have a security system that I had turned off at one time and never got it turned back on. Crime rates started to go up a little bit. I had it turned back on so that if I started doing some traveling and going somewhere, I wanna make sure I'm protected. Because it's ADT, the equipment is good. The installer was great. With what I'm paying, I don't see the extra cost involved. I just got the one camera, one door thing and I already had an alarm in. I just need more than one camera for the outside. I've got one for my doorbell and one camera that covers my driveway and some cars out there. But I need another camera to cover the back. I should have got a lot of credits because the sensors were already installed. I don't mind paying the money, but I just want a fair shake about everything.

I wasn't sure that I was gonna go through with my purchase of an ADT system. Their rep kept calling me back though and throwing in more accessories. That made their offer more attractive. The installer was from the Quad Cities and he was delightful. I enjoyed having him install. He was very thorough and did a nice job.

I'm a previous owner of ADT. My current system is functioning quite well. It's a bit different than what I had in that it notifies me when the door is opening. I'm satisfied.

I was speaking to one person and then, when she was asking me for different amounts, she said that she would get her manager. She switched me off to someone else who supposedly offered me all these great deals and told me about what I needed to pay. The guy came out here and none of what I was told applied. They were trying to get me to pay upwards of $400, just to get basic packages that I was already told were included in my offer. So, I'm not happy about it at all.

ADT is more affordable than others and the rep was helpful. But I wanted to connect with my ecosystem and it doesn’t connect to my Google Home. It's advertised to work with it with the older Pulse app as opposed to the new Command app. I found out through calling customer service. They had no idea until I brought it to their attention and I spoke to someone in corporate about it. That was a big reason why I chose to go with it so for it to not have that, it was disappointing. But the installation was great and besides the Google Home, ADT is perfect. It’s easy to use.

I've had the system for less than a month and I'm satisfied with it. They've been excelente.

I had a promo through my home inspection company. I got more money off the system so I went with ADT. The system is good but the sales rep made it seem like I was gonna get a lot more than I did for the money. He made it seem like that would take care of all of my sensors on the doors, the windows and the garage door. The install guy came out, said it was the premium package and started taking stuff off. It still ended up being a couple thousand dollars. He didn't have the brackets to do the garage door but he did a good job. He spent a lot of time there. He had to do all the testing for all the sensors to make sure they all work which I appreciate. He had to call someone but there was no one in the office 'cause of the time of day it was.

ADT has been good, so far. The platform that the installer needed was down the first night he came out, so he had to come back. But that wasn’t his fault at all and everything about the installation went okay. I like that the CO2 detectors and the smoke alarms being wired in and work appropriately. If there is a problem, it's automatically dispatched out.

Somebody else told me about ADT. I looked it up, got lost on it and found my way back. But ADT is a name that everybody knows. I see the signs everywhere, and I had an experience with it one time. We walked up on a home. We were at the wrong place. People came running. A security guard came there, wanted to know what we were doing. They were there in probably two minutes from the time I put my face up against the glass to look inside there and wondering why the people were not here. Two armed guys, and, “Oh, okay.” They were playing close, but they were there.

When we needed a house inspection, ADT was recommended through the company we got the inspection from. They were always friendly and laid everything out upfront. The installers called us a couple of times when they were heading to the house. They were professional, courteous, friendly when they came in, explained everything to us, and helped us set up the app just to make sure everything was working before the gentleman left.

The ADT rep explained everything and it was a good interaction. Then the installer showed me how everything worked. The cameras are pretty good and I'm very satisfied with the system.

The sales rep from ADT took care of me and the installer was very thorough with everything. He checked what would be the best for us and made sure we had the best plan. The experience was good and I like ADT but I was supposed to get an email for a Visa gift card and I haven't got the email yet.

The ADT sales rep was a pleasure to work with. The installer did a great job. He explained everything well. He spent time with me. I was pleasantly surprised that the installation happened on the same day. He was here pretty late so I appreciated that. Having the system, I like the peace of mind and knowing that when we come home, no one's in the house.

ADT is everywhere. They were the first one that I called. I didn't even look around. They're great and very professional and I appreciate that about their business, but I am a little upset about a few things. The promotion that was advertised to me wasn't really correct. They told me that I had $800 worth of equipment. Meanwhile, I'm getting roughly 500 bucks for the next four months taken out for some reason, but it is what it is. Other than that, my experience has been amazing. I'm satisfied with the features 1,000%. The features were great.

We just bought a house and everything that we got from ADT was free. It seemed pretty reasonable with the monthly charge. The key chain’s my favorite. It's easy. The only thing I didn't like was the guy kept trying to sell my husband things that we didn't ask for. It was very confusing for my husband because he wasn't sure what we had already gotten and what we hadn’t. I was out of town. We were told that we'd be able to have at least one camera with our package. Unfortunately, the guy could not set up any kind of cameras because we don't have Wi-Fi at that house yet. He said they would be able to come back later and do that.

The installer left his phone number if I had any problems. But he would never respond to my call. I asked for somebody to come out and resolve my problems, but then ADT kept routing me to a different person. And then finally, I got someone who probably listened to what I was asking and the problem, and then they sent a guy out. I had to go on the internet and finally, they sent out a very capable gentleman who solved my problem. He checked my routers and told me my problem was with my carrier, AT&T.

ADT's rep was really nice, knowledgeable and patient. Also, ADT provided free equipment. The only thing is we had to add on things because they didn't cover all my windows that we needed. That cost us extra money. But we sleep easier at night.

Brandon came in to install the system and he was amazing. He was absolutely intentive. He was very informative. He was very personable, especially in the moment of having COVID, where we feel so disconnected as a people because we can't see each other's faces. There's so much going on with the world. He made us feel super comfortable. For him to be a representative of ADT and to have their product, which is pretty much selling safety, he's someone that makes you feel safe in an environment and that you can trust the product that's being sent to your home. He took the time out to make sure he answered all of my questions and elaborated on everything else outside of them so that I would have a full understanding of everything that they offer as a company when it comes to protecting the home. So that's something that I held really near and dear and close to my heart.

I was looking into alarm systems and I found ADT on Google. I filled out an information form and they called me. They gave me a good deal on equipment, so that was why I went with them. Our experience with their sales rep has been good. I contacted him because I'm having some issues with the equipment but I haven't heard back from him yet. I have some glass break sensors that are just super sensitive, and they'll go off if I shut my door. So, I don't know what's going on with that. The glass break sensors haven't been that great, but everything else has been good. I feel a lot safer having an alarm system. I am happy with it.

The guy from ADT told me about a $100 Visa gift card when he was making the sales pitch to me over the phone. When I agreed to the guy coming out to my house and installing it, he never mentioned if the installer was bringing the gift card or if it was being mailed to me. I assumed that he had all my information and knew everything about me and my bank, so he was gonna mail it to me but I haven't seen it. When the technician showed up, the free camera cost $200-something all of a sudden. He tried to explain to me that there's a big turnover and some of the salespeople don't know everything yet. I said that was hinky in my case and I asked what extras they were giving the veterans. He said all my equipment was free but I found out that everybody gets that deal. But the equipment seems to be fine and I probably could've gotten another feature.

My sister-in-law has ADT and she referred me to them. I just got everything basic but I'm very satisfied. I recommend ADT to people because it's a very well-known company and they have a great service.

ADT's rep was a used car salesman type, high pressure sales person. I was not as happy with that individual. On the other hand, Matt was a good installer. He was knowledgeable and there was no high pressure sales. He did a really good job. We’re happy.

The experience with ADT has been excellent. I’ve had them at this address for just a couple of weeks but we had ADT at our previous address for about 16 years. They’ve always done a very solid job. Also, it was very good dealing with the installer.

The sales guy was helpful. He walked around the house and took his time to explain everything to me. Everything has been good.

I went with ADT 'cause it's a very established company and I had a discount through my employer. They have up-to-date technology and the installer was very professional and courteous. It was all good.

The installation with ADT was awesome. The rep that I had, Mike, was really good. He was here for a long time and he was really thorough. He listened to me, explained everything, and let me know what was going on. The system is very user-friendly and it makes me feel safe. Also, the app is good and it works for me.

I've always heard positive things about ADT. People said it was more secure than the competitors. The installer was very thorough and he made sure everything was working properly. He had a mask and gloves on, and a hand sanitizer was available. Everything was well done and was taken care of. I enjoy the fob, the master lock and the tablet feature. All those are great.

My daughter runs a daycare and she is the one that's using the ADT. She says she always sees the text messages that she uses. We wanted to get the cameras installed, but we weren't aware of the pricing until the cameras were here. We thought we had paid for the camera installation, but it wasn't the one. Our experience is good for now.

I'm satisfied with ADT. I had them in the past too. The guy who put it in, Lucas, did a real good job. The system was slow at first and I had to change my internet speed. It seems to be working pretty well now. I like the video parts of it for the outside.

I am not too happy about ADT at the moment. I heard about them on an advertising of how it was supposed to be free and it wasn’t. When I first called, I was supposed to be getting a camera, window monitors, glass monitors and all kinds of stuff for free. All I got were three glass breaks, one window monitor and two door monitors. I tried to talk to the rep and I was told that it wasn’t free and that the people that I talked to when I called in didn't know what they were talking about. He said that it was all on the installation techs to deal with all of these. Then, he put me on the phone with his supervisor, and his supervisor said that they would have them re-trained. At the moment, the security system is not all that great. I'm dissatisfied with it. Also, the guy was friendly and respectful, but he was more interested in getting it installed and getting gone so they could get paid.

The lady and her supervisor were fantastic. However, the information provided was inaccurate. We went over everything, and the equipment that was required for what I had discussed on the phone call ended up costing me $280, which I conceded to. After everything was installed, they said that the monthly charge was not what was agreed upon. After hours on the phone trying to get to a department that they told me to talk to, which was a three-day resolution, it never went through because the technician did not close out the install. So I had to try to track the technician the following day, and have them complete the install, and then call to the resolution team. They agreed to refund the equipment and give a credit on the account.

The sales agent from Protect Your Home and ADT provided the basic information and then the manager was quite good at making some necessary fine tuning. There was an issue with the things that had been discussed over the phone that I would be getting when the installer came out. But I had a conversation with two managers and they were able to rectify it. I'm a little more secure having the ADT system. I can hear what's going on in front of the house if doors are open and the back of the house when I'm in the front.

I like the more security with ADT. They explained everything to me and how the system works. They were very friendly and very helpful. The system is great. I feel more comfortable having it.

I’m satisfied with my ADT security system. I got everything. I have it up for a week only, but it’s looking pretty good. My overall experience was good. They did a good job. Their guy was kinda nice when he came.

How can you trust the company to protect your home your family that cannot even set up a appointment in the right way. Yes very cheap. Yes promising a lot of things but don’t deliver anything. Charged cord and seconds never showed up for appointment.

ADT has been around for so long. I had them back in 20 some years ago when I lived in my other hometown. They were pretty thorough when signing up. They have a pretty good training process. The person I scheduled an appointment with and the person that came out and set it up did a good job. The installer was very informative and took the time to show us what we needed, and he had his mask on and I actually enjoyed the experience. Everything's good so far. But we were trying to figure out how to use the remote. I had one on my truck but it'd be nice if I could just go to work early in the morning and I could push one of the buttons. We had a brochure but it was just telling me how to do the panel, the board and the main thing.

Since this is my first home, I want it to be protected. I have an elderly father and sometimes, he likes to wander out the door. I would get the alerts that he's leaving out the door. Another service is up to par but it's not a real actual security system so that's the reason why I chose ADT. I've also heard it before and I’ve seen it around so much so I figured it's a very popular and good service.

Everybody's house is getting broken into. ADT had a special back then. The installer is a good guy and did an excellent job. You get the satisfaction that you're protected when you leave.

I knew all about ADT a long time ago, and then when we were moving, I was trying to do my Comcast internet and I had security with them, but I said, “I don't want to go through with you guys anymore.” And they said, “Okay. Let me refer you to ADT.” I did a bit of research and I liked it. Their rep was very knowledgeable. He explained everything, and he showed us all the details. And he left us the manual because I couldn't retain all the information. It was a great experience. With the installers, safety was the number one, including COVID safety. Everything was on top.

My niece gave me a number and I dialed it. It's supposed to be some type of alarm company that she was telling me about that would have the camera and doorbell. But in the midst of me dialing it, ADT came on the line and there was a young lady who was very nice and sweet. I spoke with her for about 35 minutes and she told me about ADT - the monitors and different stuff. I told her that I live in a one-bedroom apartment and she told me that they will give me monitors. Also, I have two windows in my bedroom and two windows in my living room and she told me that they would cover that and there wasn’t any problem. She told me to make sure I tell the technician concerning the doorbell. But it was not explained to me that I would need an existing doorbell for all of that to work.

We're totally satisfied with the system. It's been fine. The tech was very professional. Even though I told him to take his mask off before he dies, he didn't take it off. He stayed professional and fun at the same time. The experience so far with ADT has been pleasant, peaceful, and to the point. The system works.

Most of my family members have ADT. We also got ADT and I would recommend that my friends use ADT. The person who came out to install was very nice. We'll just be home sometimes. We are hardly ever here to really get into the system and kind of mess around with it, but we enjoy the service. We get our bills and we pay them before we leave to go out. We asked for them to send a bill, but unfortunately, they didn't do that. They set it up on an auto draft without me really even knowing that they were going to do that. But I got it straightened out.

The installers of ADT were very personal, friendly and very smart. They need to change out one of the Doorbox. But other than that, the system has been very good. I feel great since having the system. 'Cause I live by myself.

I’ve heard about ADT and SimpliSafe because they advertise on TV a whole lot. I said that I would try ADT and if they fulfill what they do well, with Pentagon and government as their customers, I'll stick with them. If not, there is SimpliSafe to switch to. We just started with ADT and the system is doing very well so far. We are out of town, so it is in use, which is even better. The installer did a great job. He had his mask on and he even wore some gloves while doing his work. He trained me on the features of the system and then, I trained my wife on it. It was very simple.

So far ADT has been really good. I recommend it to my friends. My friends also had a good experience with them that they recommended it too.

The sales rep from ADT sold me on it. It was good dealing with them. When the installers got to my home, we talked about the options that were available and they explained how the whole process would go like hooking everything up. They answered a few of my questions that I had and I felt confident with them. So, I went ahead and told them that I was good to go to install the system and so far, I have no complaints.

The system has been working overall. I like the front door lock, which is the keypad that you can put the code in and lock the door. The man who came out was very patient and he was here a long time. He made sure that everything was right. He was very, very clean. He did take time to show us everything and how it worked and he also left us a direction catalog. So it worked out well.

ADT has had commercials on since I was little and they had a promotion that came in my mail. It said you get a free system and a $200 gift card. I was moving and the people that had the house before I did had ADT too. I didn't feel like researching another company and I went with them. The installer was friendly and he tried to help me to get everything that I needed. He also told me to get a fire extinguisher, which was very helpful 'cause I hadn't even thought about that. However, I never got my gift card and I don't know when or if it is coming. I'm also supposed to get some parts that I didn't end up getting.

The guy that came to install explained everything in detail. I was a previous ADT customer, but it's been years, so everything has changed. So he explained the process and each system, and I chose the one without the motion sensor. He made sure I received all my credits because I am a USAA member. He was very detailed with everything. He was good. But ADT's customer service is not good at all. I called yesterday and the rep irritated me so bad that I just hung up.

The guy who came out was wonderful. We casually talked as he worked. He gave me his cell number and I called him back because we had a problem with one of the codes my son put in, and it was doing like a double panic. We had different codes for each member of the family and when my grandson put his in, it came up panic. So we got a police call and then we got a call from ADT. We got that straightened out the first of the week. All of that is fine, but I've talked to the guy since he installed everything, and everything's been wonderful. He was one of the nicest persons I've ever talked to that came to my house when I was trying to get something.

I changed from a Guardian to ADT. My interaction with the tech went very well. He explained all the features and how to use the system. I am satisfied with its features.

I had ADT when we first moved into our house in 2002. Then, we didn't use it much with the kids coming and going and so much going on. We just had a little bit of stuff going on in the area, so I wanted to get it hooked up again. The technician who came to install was very nice. He explained a lot to me. The service is a little higher than what I wanted to pay a month. I used to be paying 28 a month. I have the same services I have now. So, that kinda threw me a little bit. I wasn't prepared for that. I thought it was a lot more expensive than it was years ago when I first signed up.

I'm pretty happy with ADT so far. It's extremely simple.

I feel like I got ripped off and I'm not feeling too good about ADT. I was supposed to get a $125 Mastercard back. Then it was supposed to be so many windows and doors and I thought that was great. I called ADT and they told me I had to pay $108 for them to come out and do all this. I paid that, and then I had to put it off because we hadn't moved over there yet. They were nice about that. I made the appointment to meet over there and the guy met with my granddaughter as I am bedridden. He couldn't hook the system up for the 27.99 because I didn't have enough things that were supposed to be over there and no signal. But for the $60 package, he could get a good signal and hook it up. What happened to my internet during that time that didn't change? I just didn't understand. He was more like a circus barker, like somebody that pulls in and flimflams so fast that you would agree to anything to get him out of your door.

We've had ADT about 20 years ago at our main home here in Pacifica and we've never had a problem other than my son pressing the button and setting the alarm off. Their services are well-known and it was offered to us as well when we first signed up with PG&E for the house. I looked into it and we figured we would go with them.

We knew nothing about the system so the ADT tech who came out to install explained everything to us. For what we wanted and what we got, he was quick about it. He did a good job. With our system, we know that we're covered when we're away. We just went on a vacation and we were glad to know that we were covered when we weren't here. Also, we use the smartphone app and I like that one of us can disarm the system before we get in the house.

I used Protect Your Home/ADT before for over five years and I like the service. I went with them again and the installation went okay. The tech had his mask and stuff on and stayed six feet away.

I originally called ADT just to get pricing and figure out where I was budget-wise. The sales agent I spoke with sold me on the system instantly. The installers were good. When they got to my place though, I felt a hook, line, and sinker thing because I was hit with unexpected costs. The installation itself was free, but the cameras themselves weren't. That was the unexplained side of things, which I guess was tactically done. I wish I knew about that ahead of time because we wouldn't have moved on it when we did. It would have been something we would have done eventually but I was not ready to make that kind of commitment at that point. Other than that, I haven't had any issues with ADT. The system gives my wife and I peace of mind when I have to be gone for one reason or another. It does exactly what I need it to do. I'm enjoying it and I hope it stays that way.

I had ADT put door sensors and window sensors in my shop. The people could go in and out of my shop with the alarm on but it would never go off. Then my back camera doesn't even work. I don't know if it has to be rebooted. I texted my tech and he said that another tech is gonna come out and look at that shop because it might be too far away.

I went with ADT because my old house had ADT, albeit, it was much older, but I liked it. My experience with the technicians was very good. They were easy to work with installation-wise and the system is easy to understand and control.

I had ADT before in the UK so I went with ADT again. The experience with the salesperson when I signed up was all good and I'm happy with the service that the installer gave.

I’ve got ADT on three of my properties and I definitely like it. The installer did a phenomenal job of providing me with the information that I needed. He explained everything and offered some great advice.

We just bought the house and we wanted to protect our stuff. We weren't happy with the security company we had in Alaska. So we got ADT suggested to us by our local electric company and everything went well. The ADT rep was awesome. He walked us through everything. He spent a lot of time there and was very thorough. He demonstrated everything. He had a mask and we stayed away from each other. He even took his shoes off at the door. The features are great. We just wanted the alarm system to be monitored by the police. We have a few window sensors, door sensors and motion sensors, with the keypad, and then the rep showed us how to hook it all up to the app. The app is pretty easy to use and we like it.

It was advertised that everything will be covered but when the guys came in, it was always more. The agent was saying that if you don't install it that day, right there and then, then we don't get to install anything from ADT for six months. That didn't make sense. It sounded like they were pushy and that was the only part I didn’t like. Everything was perfect with the installation. The guy was very nice. It was pleasant overall. I'm all happy with their service.

I saw what was offered by ADT and I jumped on it because a girl friend said it was good. When the installer came out, he had to leave and come back because the system wasn't working, but he was fine. Still, I was going to call back in and find out if I truly got a good rate. I was told one thing when I called to set up the system, but then I was told that that wasn't available when the guy came out. I want to make sure that I wasn't given what he wanted me to have versus what I wanted because it was an upsell for him. I also think that I'm paying too much but I really haven't even learned how to use the system other than on my phone. I have a keypad but we hadn’t sat down and learned how to use it yet.

The price that I was quoted on the phone was way different than the installer wanted to charge me after he had installed everything. So it was a huge bait and switch. ADT should have honored the quotation that they gave me when I first called them. I called them on two different phone calls and explained what was needed. After two hours on the phone between myself and the installer, calling ADT. I decided to go through with it because he had already installed the equipment and there was a refusal to patch the walls if they had to take it out. He had drilled in the walls and cut holes.

We had a home that had been outfitted with ADT equipment. We were familiar with ADT because we saw the hardware in the house and we just chose to never activate the service. We didn't think we were gonna be there for longer than three years, so we didn't wanna sign a contract. Then, we ended up staying there quite a bit longer than that and it was kind of always in the back of our minds that if we ever were to move into a new place or we found ourselves settling down a lot longer, ADT would be who we would go with because of the familiarity with it.

I wanted somebody who I knew was going to secure my house. My brother had ADT a while back and I already knew about it. I don't have to worry about them peeking in on us on the camera. I wanted somebody who’s professional and I’d rather pay for it. ADT wasn’t fairly upfront though until the work was already being done. We worked around that but if they’d be a little more transparent, they will be great. When I first called, they said it would be a $99 installation but they didn't say anything about the equipment cost. They need to be more upfront with their prices because everybody doesn't have money like that, especially with what’s going on. But I like the cameras. I can speak on the camera that's outside, not the one that's in the house but I can work around that. At night, even though it's dark where that camera’s outside, it’s lit up through the camera, so I like that part too. ADT is good, and it's safe and secure.

We're really happy with ADT. It makes us feel a little more secure going to sleep. I'm perfectly comfortable with the way the system's set up right now. The main reason that I wanted a security system was to keep an eye on my shed because I have a very expensive motorcycle on there. But I didn't get what I wanted. I almost didn't get the system because the guy that was here said he couldn't mount the camera because of our internet, and ADT said they were giving me a camera.

I work 13-hour shifts and I have a grandchild at my house. I'd rather be safe than sorry so I decided to get a security system. I went through DirecTV for my cable and was given a $1,000 worth of credit with ADT so I went with ADT and the installer was nice. It's great that I can use this key fob here to arm and disarm the system from my vehicle while not worrying about going on my phone and the kids messing up anything.

Everybody knows about ADT. It was good dealing with their rep. The system is pretty cool. We have the glass break detector and the magnet things on the doors and the fire alarm. I like how I can operate it from my phone when I leave. I usually just want to hop up in the truck, then hit arm on my phone. I usually do the Arm Stay ‘cause I have my dog at home. For what I got, the features were pretty good. There are some features coming in down the road that I like, but it's pretty expensive to upgrade the panel to be able to do it. But overall, we had a great experience with ADT.

The sales representative from ADT was nice but the whole experience with them has been horrible. I got stuff I didn't want. I was also promised a promotional $100 gift card. I called today to see where the gift card was at and they said that I'm not getting it because my installation went over the $600 credit that I got that I was unaware of. I'm looking to switch services. I'm gonna be canceling with ADT soon.

I grew up with ADT in my family home. The reps were very helpful, informative, and transparent with us on the phone. And then, the guy who installed our ADT software was super friendly and courteous, very informative with all the materials and everything. And he was very forthcoming with us about the kind of service that we wanted, and the materials that we wanted to use out of the package. Also, he was accommodating to where we wanted things placed and everything. We had a really good experience with him.

We were happy with the ADT service at our previous home. We just moved so we brought over the service. We set the system at night so we feel safer when we set it. We can arm and unarm it through the keypad and the little remote keychain that came part of the package. However, since they installed the camera, it would not work. When the guy left, it wasn't working. And he said, “Well, maybe it's your internet service.” So, we had Spectrum come out and take a look at our setup, and they said there was nothing wrong with it. It was probably something with the camera. So we're waiting on somebody to come and look at it for us.

My ADT system works, and my experience is okay. It's just I keep getting these offers, and I'm already a customer. They're great offers, and I didn't really get any of those. I got some stuff free, but what I see in the paper is a lot better.

ADT is well-known and we liked the deal that we got with all the equipment. They were super accommodating and willing to answer all my questions. They were really great and very friendly. Brian was phenomenal. He was super personable and very fun. He explained everything and was very good about that. Even when he was drilling a hole in our wall, he had paper to catch the stuff that would fall on the floor. He was very clean. It felt very comfortable having him in the house.

My home got burglarized on the 18th of September. So that was what broke the straw and I brought ADT in right away. I needed my home protected. I was rather surprised at the equipment price, but we got everything we needed. Everything was great. They did everything I needed them to do. I got peace of mind now when I leave my home. The system’s working fantastic and everything seems to be working fine.

Everything was nice with ADT's sales rep. The installers did an awesome job. They had to come back the next day because the panel went out, but they got it right. I just don't like it when it comes on my phone. It might be my phone with the speaker. If somebody is at your door talking, you can't understand what they're saying because of the wind.

The ADT salespeople and the technician who came out were great. The technician was very informative and professional. We asked him if he wanted to take off his mask and he said that it was against their company policy. Everything that he did was exactly as we would want him to be. But we have a little bit of an equipment problem, but we're gonna get that resolved.

I had a very pleasant experience with the sales agent. The features of the package was presented clearly and I was able to choose what I wanted without feeling pressured. The system works great. It serves its purpose as far as making me at ease. I'm very satisfied. I would recommend it.

ADT's installation team was professional but my wife said they didn't clean up after themselves. They frustrated themselves 'cause nothing was working and they left in a hurry without doing things right. The panel is not connected to the WiFi and the side camera isn't working. Also, the five and six buttons on our door lock panel won't work. When we wanted to set up the password, we had to choose something that didn't have a five or six in it. Still, the equipment is great and it works well enough to be secure. We're happy with it and it gives us peace of mind. It's worth the money.

I needed a couple of things for a solar system I'm using. Also, we were still doing some work on the house so it was being left alone at night. I wanted to make sure it's secure. ADT was the first to answer when I called. But I thought I was gonna get a bigger discount with the contracted thing and I ended up spending $3,000 and something. I was not fully aware of the total cost. The guy who came out to install was dedicated. He had some technical issues with the connectivity and he stayed until 3 o'clock in the morning to make sure it was done. I enjoy the phone feature of the system. I turn it on and off and I don’t have to touch the pad itself.

My daughter who just bought a house went with ADT, and they did a presentation that was pretty good and she sold us on it. We switched from CPI but we're having some problems with ADT. After the person hooked up the system and left, the doorbell doesn't work. But everything was fine when he was here. He said it was a doorbell transformer, and then he said we have to go and get a doorbell transformer, have it hooked up, and then it will work. We have to do that rather than to try to reverse it and go to see the guy and go through all that stuff.

My ADT system is kinda standard. It pretty much mimics the security system I had about 15 years ago. The installer was quick and professional. The salesperson did lie but that's what salespeople do.

ADT had great plans and was flexible. They are number one in everything. The ADT reps were awesome and very informative. They told me everything I needed to know. We are a military family and I've seen that there are some discounts for that. I spoke to somebody and he offered me all this stuff and it was awesome. The installer was also amazing. The only thing I didn't like about ADT was that they didn't give a printout of what was offered to us. I thought I was getting a whole bunch of stuff for free and that was explained to me. But when it came for me to actually do the installation, it didn't work that way. They used dollar amounts versus what they said like three cameras in the doorway. It was more on the lines of dollar amounts, which hurt my pocket a little bit. But I called and they did help.

ADT was the best bang for your buck from what I read. The representative over the phone was wonderful. She gave me all the information I needed at that point. She also told me that any further questions I need would be with the technician whenever he shows. Then I thought I would have to wait for a week for a technician to show up but surprisingly, I only had to wait a day.

The services have been working fine, and I like the app on the phone. However, I didn't like the fact that ADT promoted that I will get a free camera and I didn't. I was sent an email with $880 worth of equipment and they had a camera in there. I asked the sales rep when he called, "Would a camera be included?" He looked up my package and said that I was gonna get one. I was looking forward to it. I told everybody that we were gonna get the Ring camera and that we were looking at how it worked. When the guy got here though, he said that it was gonna cost $300.

I was very surprised after my phone conversation with ADT before the installer did come out that it was not the deal that I thought it was. It was like make your own package. Now I owe $1,000 and I can pay 500 right now. I'm a little disappointed about that. The rep over the phone asked me how many doors and windows I had and the first package was 27.99. I almost didn't do it because I didn't wanna do the three-year contract. But she made it sound like it was much better than what I ended up with for $27. She also said I would get a teacher discount and it just sounded fine.

The ADT sales rep was very nice. She told me about a great deal that ADT had and sold me right then and there. Then the installer who came out was awesome. He did everything that he was supposed to. He showed me all the products. He installed and explained everything very well. I like the system. At first, I thought it was gonna be kinda wonky 'cause it disabled the front door when I came in even though I had set it. But it has been working fine since then. I also have somebody looking for security to refer to ADT for the whole entire thing.

I've been with ADT in the past. There was a salesman who came to my house, but I had purchased the system and already had it set up. They started it with just the initial fee, and then they came out and installed everything. The gentleman who came was personable and knowledgeable. The sales rep was nice, too. As far as the system, I like the keychain remote.

We were living overseas for six years and we were renting out our property. We just returned and moved back to our house. We had a security system previously when we lived in the house and it was a privately owned company. When we started, we needed to get internet services and we chose AT&T. They had promotions going with ADT for a home security. We chose ADT for that. After setting up the internet with the representatives from AT&T, they had transferred me to the ADT people. Customer service was fine and they were informative when I spoke to them on the phone. They set up an appointment for people to come out and check out the house and see what we needed. It was fine.

At my place in New York, ADT shoots out trouble signals quarterly to our home and makes sure that everything is operable. I went with ADT again when we moved from one state to another. Their installer was very professional. Everything is working well. There was a glitch with our camera but it was a matter of unplugging it and then plugging it back in. I recommend this company.

I'm very satisfied with ADT. They've been very accommodating. Our experience with them has been very positive.

The guy who came out and set everything up was really nice. His name is Joel and he explained everything and did it quickly. I had to reschedule the appointment and he came out whenever I wanted. He made it work. So, that was really nice of him. ADT has a good and timely service.

I had ADT in my house from when I purchased my house. But I hadn't used it 'cause my father used to live in the house. He wouldn't get it straight, so I stopped. I saw the commercial of ADT on the TV and I had been saying I wanted to do it because since then my father's passed, it's just me and my husband. Sometimes, he works late.

I already had a security system from Ackerman, and I wasn't happy with them. I know the previous owner here had ADT, so I figured I'd give it a try. We got everything set up pretty well. The installers were very professional and very nice about everything. So far, I'm pretty happy with the customer service. Pretty much they answered everything, but Ackerman was the same way in the beginning. Because it is the honeymoon phase, I should have a little caution. As far as the equipment, the keypad is a little easier to understand. With Ackerman, I didn't really get any training on the keypad. But the technician from ADT showed me the keypad and how everything works when they installed the keypad here. I wish they had done what I originally called for, and that was to hook up my cameras that I already had. They said they couldn't connect those, so that's fine.

We’re pleased with ADT so far. The technician who did the installation was very good.­ The system cost a little more when we got it, but we're pleased with what we got.

Keith, the sales rep, was very nice. But we scheduled for Thursday in the morning at 11 o'clock and he never showed up till 5 o'clock. I waited for him all this time. I finally had to call over there and he told me that he was gonna be here in the afternoon. I went to the grocery store and I had to rush to come back because he got there at five o'clock. But other than that, he was fine. He started getting everything done. I told him that I wanted to put a doorbell in it and he said that I didn't need a doorbell. So, I went with whatever he said. His partner showed me how the features work.

When I went online to look at security, ADT was the first one that called me, and that meant they let me know they cared. They were awesome. The technician was really good. I told him what I wanted and then he gave me two different options on security, and we went with the second one. He explained everything what he was gonna do and walked me through the house. He explained everything to a tee.

We have another house and we used to use ADT. I was told that the ADT nowadays upgraded their equipment, so we called to find out what was going on, which was good. I had a great experience with the people who were working here as well. They programmed the system and then they came back to walk me through it. We like it, and we're satisfied. Now everything is working smoothly and great. I appreciate everything.

All these other companies want you to order their security system online and they wanna tell you online how to program everything and all of that. I’m not into that stuff so I went with ADT. They're full service. The installer did a good job and he demonstrated the features of the system but it's hard to remember a lot, especially when you get older.

My experience with the sales rep could not have been better. He was a very kind person and had a very comfortable presence. He was phenomenal. So far, the system has been great. This is my first home and I live alone. It feels so much better to have something there knowing that I've got that security. I am still trying to figure out how to change a couple of things because whenever I leave the house, it kind of like tells me which door it's going through and it's kind of a little annoying. But right now, getting used to it, it's good so that I can remember to turn it on and off.

I moved from the county that I was living in to a different county. So, I had to renew ADT or get it again. The technician was great. He came when he said he would come. If you get the same person, you wouldn't have any problems. He was so patient, calm and professional. He walked us through everything that he would do and waited for us to have any questions. I’m very satisfied. It was better than what I had the first time that I got AT&T on the other company. I will recommend ADT to anyone before they would look into another security system.

I had ADT in the past, and I just wanted to get it in my house again. It was a $99 charge to have them come out. When they came out, I thought we were gonna go through and get an estimate. Then the fellow said he could just install it there. I said, "Fine." I didn't realize he wasn't an ADT personnel. He wore an ADT shirt, but he worked for some franchise. He installed it. He couldn't get one of the systems to work with the front doorbell. The video doesn't work, but the doorbell works. He also had to use an extender in the house, which I was not sure why I had to because I have Google network which is giving Wi-Fi throughout the whole house. I have three points, plus the router point. He couldn't get the bell to work.

So far, I love the service. I really love the technician ADT has sent. He was very professional and very good. However, I did have to call to get them to put in a property claims report. When they did the install of the actual keypad, I wasn't really satisfied with how he did cleaning it up. We just moved in and it's a new house. I put a lot of money into the kitchen and it doesn't look good.

ADT's reps during the purchase were good. The installation went fine. Now that the system is installed, it doesn't seem more alarming since the kids wanna go out. When somebody opens the door, it will alarm like, “door is open,” “back door," or "front door.”

I've known about ADT for years. I was a customer many years ago but on this particular time, I was talking to Cox Cable. After I set it with them, they transferred me over to set up with ADT. JD came for the installation and he sat down with me for quite a while. We went over all of the options which are numerous. We decided what was best for me and what I selected then he immediately installed everything. There was a lot to explain but he went through and showed us how everything worked and gave us our paperwork. It was a lot to take in because I didn't want some of the options but several of them I did so I got more than I expected to. So far, we've been very happy with it. JD was excellent. I seldom say that but he was.

ADT's installer was thorough. He was able to get us additional equipment that we needed and made sure that everything was working properly. I have glass breakage, motion detectors and "arm" and "stay" features with my system. We are having a hiccup with the system and I want the web on my application for the $37system that we have. Regardless, everything is fine.

The Protect Your Home and ADT rep was courteous when he came. He explained everything thoroughly and I liked that. He gave me assurance that they're gonna be there whenever I need them. Also, I like the fact that we have a doorbell camera. I had ADT for my business 14 years ago and I like their product.

My initial reaction to the reps was good. However, I was a little confused because they told me how many products I get free. I didn't know. And I had to pay $100 initially. But it seemed I wasn't well informed about how much money I would pay out upfront. That's where the disconnect was. Because I thought, "Okay. I get the equipment and then I'm gonna pay this $52 a month." But when the installer put up everything, he told me I have to pay 387 for three months. I guess that's for the initial equipment. So I asked, "Well, what actually did I get that they told me was free?" I was a little unhappy with that disconnect. Otherwise, as far as the system goes, I'm okay.

Everything's been good so far. The rep was very knowledgeable. He explained everything in detail and how it all worked. He showed me how to use the unit. He helped with the downloading on my phone and walking me through the app on my phone. He was really nice. I like all the features of the system. The only downfall for me was the camera. The camera came with the promotion but that was an additional price of $300 in order to get the service.

The installer of ADT was really nice. But he was out there and sold me something that I didn't need. I've already gotten that problem resolved because it made it go from free to expensive as crap. So we got that all situated. But I enjoy my little ADT doorbell. It was awesome.

I was with another company years ago and their service was great. But their pricing got out of control. The guy that I was with recently started raising his prices and lowering his service. So, time was right, I switched over to ADT and everything went relatively smoothly.

I really needed an alarm system because there have been a lot of break-ins and home invasions in my area. I would rather be alarmed first than just react and shoot somebody once they come in the house. I don't wanna do that. I like the fact ADT's price won't go up and it's locked in. And in the event that I have to move, they would move the whole system with me. The price wasn't bad either. Initially, when I talked to an agent on the phone when I was first interested, they went over everything.

ADT's installer knew what he was doing and was very cordial and nice. However, the reps told me that he would show up in an ADT truck but then he came in a personal vehicle. Still, he was dressed appropriately. I have changed over from Vivint to ADT because I wasn't getting really good service. I also had false alarms going off in the middle of the night. But now, my doorbell is not ringing inside the house. Plus, I can't open the garage door with the app. I didn't realize that none of those things were gonna work. I thought I was getting the same thing that I had with Vivint. My system is a lot less than what I had before. I'm very disappointed that the rep didn't tell me that I wasn't gonna have a system comparable to what I already had. ADT is sending a tech out to me this week.

ADT is probably one of the best ones out there and I didn't want to do the installation myself so I went with them. I was told I was gonna get the door and window alarms then a camera. That was all I wanted. But it ended up that it was gonna cost me $139 for a window alarm. I almost didn't get it. One person says one thing, but another person says it changes. I got irritated about that. Communication failed then I got called a liar. That pissed me off. They should communicate together what the salesman tells you and what the actual guy comes out and puts stuff in does. But the system is working fine. My granddaughter opened it up when it was armed and the alarm went off.

We've had some break ins in our neighborhood. So we were anxious to get a system installed. ADT has pretty good reputation. There were some specials that ADT was running but when we asked about specials or discounts, the rep said there weren't any. But as a matter of fact, we were responding to an offer, which was $850 worth of equipment. Also, we didn't get as much instruction as we needed on how to use some of the equipment and features.

The ADT reps gave me all the options that I have and what the deals are. The installation team was just one person, and he's really good, very professional and was honest. The only thing is the stuff that they told me was like a deal for 27.99. Then I ended up paying more than that. On the initial contact, they should lay out what are the expenses. People will contact ADT because they want security done, and ADT has already that reputation. So they should not linger around. Just tell people the amount and the expectation.

When I was a kid, my mom had ADT and I wanted to try their service. I got a system and I'll be adding cameras to it. I like ADT. They provide good service.

Purchasing an alarm system has been something we've been thinking about for a while and we made the move. I heard a lot about ADT and the fact that it was a quality system so we went with it. The installer was great and helpful. The install took longer than I thought, but there was also a lot of work to do. He got in and out in a reasonable time.

We heard about ADT through AT&T. We did a promotion and everything was great with the sales agent. They then came and installed, but I had AT&T scheduled shortly before to put in the internet. We just moved in to a new home, so they were gonna do a switch. When the ADT guy came out to install, he said, "Well, in this area, they don't have fiber optics. So, not everything is gonna work with the system that you're purchasing through ADT." We ended up cancelling AT&T and switching to Suddenlink. The ADT guy installed whatever he could and said he'd come back and finish whenever I had internet. When he came back to install, the Suddenlink guy said they can't go up in attics. We had to wait for someone else then.

Things went well when my ADT system was installed. The tech got the job done and made sure that I got what I wanted done right. ADT came back to my place to install a touchscreen monitor and reprogram it. However, they forgot to reprogram the fire alarm. I spoke to their district manager and he said he would see if he could have a tech come over to get it done. I was gonna cancel ADT because Brinks was offering me everything I have with ADT plus cameras. The district manager talked to me and told me that ADT's equipment was better and how that was the case. He sealed the deal and made me stay.

I called up Protect Your Home/ADT for the application and it went perfectly. Then, a gentleman did the sensor and door alarm. It's working. Also, he demonstrated what he had installed. It’s a good amount of money and this contract with three years and with $50 something. I’m hoping the money doesn’t go up.

Getting ahold of the ADT service department is a joke. I called them and while I was on the phone, I went to the website. I was on hold on the chat room. After 36 minutes on the phone, somebody came on the chat line so I hung up the phone. From then on, it was transferring me from one to the other, five times and I got asked the same question, your name, address, telephone number, and security password. It was like nobody knew what the left hand was doing.

It's always good to have some type of security. ADT had a promotion going on and so I got it. When the guy first came, he pulled out the whole tablet then he went over the things. He said that my balance was $2,000 something. I told him that I didn't have that and I wanted whatever they told me was free. He kept pulling and taking different equipment off. It got down to $800 and I said that I couldn't afford that either. It got down to 3 something and I said that I would put it on the credit card so they did that.

ADT quickly responded and treated my concerns very fairly. I am pleased and very satisfied with their resolution.

I have been with ADT for the last two years. We decided to stop the services due to unbelievable lousy customer service and the ripoff fees. They won't let go. They keep sending bills and charging account. Every time I call, they apologize and a few days later sending the invoices again and charging our credit card without any authorization; RUN AND HIDE FROM ADT.

I had ADT years ago then we disconnected it 'cause of financial reasons. Things are better now and with everything going on, we wanted to reactivate ADT. My wife and I saw the ad in my Yahoo account that I got. I called and we set it up. It's an easy home security with big savings. The home security system reactivation is 19.95 a month. There's free system activation plus three bonus offers. They sent me all the Visa rewards card I was supposed to get. There are free wireless door and window sensor. There's also bonus ADT indoor camera when you upgrade to video light. I'm paying 27.99 a month and I thought it was gonna include the Ring camera from when I talked to the salesperson. But when the installers came, they said, "No. That's an upgrade." He said I was gonna have almost like an iPad thing on the wall which is the keypad for the codes. But they put a button touch ones and it's probably better than having the screen. They were great.

The gentleman from ADT that was here was amazing. We have a lot of windows and he had over 18 things to install, name, and download. I kept telling him to come back the next day but he wanted to make sure everything was done correctly. He was here until after 8 PM. I'm still figuring out the system because there are times when it tells me that there's a window open but it says that the alarm is set. Also, when I leave the house, it's supposed to remind me if I've locked it down or not and that hasn't happened. I don't know if I've traveled enough outside of the mile range that we put. And my husband just went on to hospice and I haven't gone through the book or anything to play around with it. Other than that, I feel safer in the house with my husband not being mobile.

We're satisfied with ADT, so far. The installer was very good, very professional and he was there quite a while getting everything right for us.

ADT's installer was thorough. He explained everything really well before he installed things. He worked within our budget for what we were trying to accomplish. He did things correctly and we would call him back if we want to add more features to our system. He was perfect. So far, we're enjoying our system besides the alarm which we can set to "stay" or away". We like that our doors chime 'cause we have a son who is disabled and incontinent. A lot of times, he tries to get away and the chiming doors tell us that somebody has triggered our door or window. It helps us be more comfortable moving around the house.

ADT's rep was very pleasant. The technician was very educational. He had his mask on the whole time. He stayed his distance and when he entered the home, he took his shoes off. The installation wasn't really long. He had some difficulties calling on the phone with whoever he had to talk to. It wasn’t connecting but that's about it. I like the keyless remote. When I'm going, I can click and turn it off or on with the alarm. I like that feature. Everything's good though.

Most of the people that I know use ADT so I went with them. The person that took the order was nice, spoke very clearly and gave me very good input on what I was looking for and what I needed. The guy didn't take long to do the installation. He came in and did what he had to do. He was courteous and explained everything right. However, ADT needs to lower the price a little bit on the camera video. They will do one for 300. I was also suggesting that instead of one camera, there should be two cameras because most people want to protect their front and back.

I looked up ADT. We also had a sticker of it on the house we're renting. ADT was willing to work with me and help me out. I got a good deal from them. I like my system. It gives us comfortability and it makes my wife feel safer being at home. I also like the app that I have as I could see what doors are open and if the alarm is set or not. ADT has been good to me. It's a good price and I recommend it.

We looked around and ADT gave us the best deal. The guy we talked to on the phone and the guy that came out here and showed us the product were both really good. They were both really nice. The guy showed up for the installation at about 8:15 and he was done by about 12:30. With my ADT system, I know that my family's protected while I'm going to work at night.

I saw ADT in Facebook and I had a home security system prior to them but it was not monitored like this one. I live alone now so I see the advantage. The technician was wonderful and he was a doll. It was very non-invasive putting them in, which was the best thing. It works. I’ve had the system for just a couple of weeks and I’ve tripped it off twice. But I reset it. My experience with ADT has been absolutely easy.

TECO gave me a referral to ADT. The guy that came initially was pretty thorough and very knowledgeable on the product, and then a second guy came. The only issue that we did have was that a sensor was placed in the wrong place. One was placed on a sliding door instead of a window. So, one of the windows needed to be covered and the door needed to come off. But when the second guy came out, he did it. He was in and out with no issues. Both of the guys who came out were very professional and timely. As far as cleaning up behind themselves, I didn't have any issues.

After doing a lot of research, I realized that ADT is a well-known company. I don't see a lot of negative feedback, so I chose them. They're quite expensive but they really are a good security company. Yesterday, I went on a day trip with my daughter and the interior house painter was here. We were able to access the cameras throughout whenever and watch what's going on. Also, I was able to arm the house as soon as the painter left and I was really far away. That was really great.

I went with ADT based on name recognition and then my dealings with them in my profession. I went through a questionnaire and then they contacted me. It was quick and brief, but descriptive. Then they scheduled a salesperson to come out relatively shortly on my schedule. A few days later, he sat down and went through the whole system with me, and what I want and didn't want. He worked with me there and then had it all installed that day. So it went smoothly. It was quick and efficient, but I definitely felt like I had a lot of say in it.

My experience with ADT was all good. They treated me nicely and were respectful all the way.

I'm a new ADT user so I never had any problems, but it's a very good system to make the houses, property or any shop secure.

We were planning to move and we want to keep the property. We want to have a security system and ADT is one of the most famous ones so we picked ADT. The sales process was a good experience. The appointment was done and they scheduled a time and a technician would come to our home and install everything. The technician came and suggested what he thought would be working well for me, and then I went from there to decide what we were going to get.

My guy friend just purchased a home and a representative had talked to him about getting a security system. He shared the information with me. So I decided to go ahead and get ADT. The rep I spoke with on the phone was good. Installation went well. It just took a little longer. The representative had said the reason why it took longer was because the system was down. So instead of everything already being ready, we had to call in. But he was fine. He explained everything to me and he walked me through everything before he left.

ADT's installer was amazing. He was very informative and knowledgeable. I liked his personality as he was really down to earth. His boss showed up as well and they were able to give us a deal on a couple of extra things that we wanted.

I know that ADT is top quality when it comes to home security. The technician explained how to use this system. However, I'm not satisfied with the features. Sometimes the motion cameras don't pick up where I need it to be picked up. Second of all, I paid out an additional $1,400 something for equipment on top of the $800 so my package was $2,200. The one thing we didn't get was the thermostat, which I thought we could be able to control through the app, in which the lady told me on the phone. But other than that, ADT is on point about everything. Equipment’s a little pricey, but we're getting good quality. I own equipment now. Overall, the service is good.

There was a lot of misinformation on things that I simply did not know and I ended up getting some additional costs. It wasn't really explained to me what was going to be covered based on the ADT plan that I chose. I thought I was gonna get a pad and these doors and windows sensors and I didn't know it was on top. For the package being offered, there should at least be one camera so you can view what's going on in your house when you're not there. I have a keypad upstairs but I play the drums and I would probably spend the majority of my time upstairs. If I get an indication that something's going on downstairs, I would rather see who's gonna pop up the stairs or who's coming through the door. But it's like this whole other plan I gotta get, which costs a lot more money.

The customer service of ADT was good, but I really didn't understand that I would have to put out money, and then have that time saved for me, because I wasn't really sure if I wanted the installation or not. So that was the bait and switch. Then they told me that I was gonna get $100 gift card from Visa and then they retracted that offer once I did the installation, because I didn't do a big installation. It wasn't really ever explained to me thoroughly. I was not even gonna get the installation, but they said, “If you didn't decide today, then you would have to pay again.” I was like, “Oh, that's not gonna happen.” So I didn't really care for that. It should be free estimates. It was like a hard sell thing.

I had the Comcast for 10 years but I was very upset because when I call their people, they don't pay much attention. My boss has ADT and he told me to try them. So, I decided for the ADT. The sales rep I talked to was very good and very polite. Then, the installer was very fast and very professional. So far, the features of the system are not bad but the price was so high. Other than that, the functionality is good and I am very comfortable because the alarms work very well.

The sales rep was friendly and knowledgeable and so was the guy that came out. He answered all my questions. It was a nice experience with ADT. I also had them before.

My fiancé has another house and he has ADT. So, he decided to put it here, too. I had one installation team, but it didn't work out. I almost canceled, and then, I came back again. They sent another person, and that person was fabulous. He explained all the procedures and that he would take about one to two hours for the installation. He showed me all the equipment that he could offer. He looked for more offers in the area to provide me with more stuff that I might need or want. It went great. It was better than I expected.

We've seen ADT signs all the time and we recently moved, so there were stuff in the mail. There was not a lot of sales involved when we signed up and it was cut-and-dry because we said we wanted it. We just wanted to set up an appointment and find out about it. The installer did a very good job although the installation took longer than expected. We're an older couple and it was a late in the day appointment so we got overwhelmed. I'm a morning person. So, after dinner, things just quit working. We were under the impression it would take a couple of hours and the rep was here for six. He did a great job of cleaning up but it was too much. We got to the point where I was done thinking and trying to figure this out. There are things that we have questions on but it was a whirlwind of do this, and then he was gone. We looked at each other and asked what we were supposed to do.

I already had an alarm system with another company, but they weren't trying to help me out with some stuff. I had been with them for about seven years and it was time to go. One of my buddies and his wife just bought a house and I asked them how ADT was. He liked it and I trust his judgment, so I tried it. I met the installer for about an hour, and he was very professional. He wore a mask, kept his distance and did regular standard precaution.

We're satisfied with ADT. It's very easy to use. The only thing I had wished that we were able to get the cameras, but that's okay. I also liked the guy who came out. He was really helpful.

I feel like there's always a disconnect between the salespeople and the actual technicians that come and do the work because there were a lot of things that we were told by the salespeople that were not the case. I feel like they tell you what you wanna hear a lot of the time. But that happens with everybody. Overall, it was fine. The installation team was quick and quiet with cleaning up.

When I spoke to someone from ADT on the phone, I told her that I had the camera system with ADT and she said, “Okay. They'll reactivate the system.” When the guy came to the house, he ripped out the old installation. He did not put a camera in it because he said it’s gonna cost me $299 to do all of that. I said, “The person on the phone did not tell me that because I tell her I already have a camera and I was hooked up with ADT, what I had.” He finished in one day, but he was a little aggressive. He’s not gonna put the camera in it. He ripped out the first system, put up a system, which I don't even like because when a door opens, I can’t hear it. It is so low. I don't really like this new system here.

The ADT tech was very professional, did a good job and was polite. He explained all the features and how to use them. Everything went good.

I like the system a lot. However, I felt like the guy kept trying to upsell me and get me to look at my new packages. He kept pushing for that. I told him that it would get me over my credit line and I won't be paying out of pocket. He kept missing what I was telling him. That's the only thing that can be drastically improved.

ADT is a well-known name. Years ago, I got a security system in my old house. I remember researching it, and I heard about ADT then. This time, we got it again. There ended up being three gentlemen that came. The first one came in and explained everything to me. They were really patient with me when there was an issue 'cause I had the wrong card. They had to go outside and wait by their car while I went to the bank and got cash 'cause my other card hadn't been activated yet. Although there were a few things that they said that weren't very polite, they did a good job.

I phoned Chris, ADT's installer and he was very knowledgeable and helpful. He did a good job and I enjoyed his company. However, there is an issue with the remote master screen for the system which looks like a little iPad. It's battery only lasts a day and I have to keep plugging and charging it. I regret buying this part. Other than these issues, I'm very happy with the system.

The installer took out all his garbage. It might've been something that he missed but otherwise, he cleaned up and explained everything to me. He asked me if there were any questions but everything was okay from my standpoint. They were very good. The only thing that kinda set me back was making the payment right then and there. I didn't know about that. If I was told that I will have to make a payment once they are done doing my installation, I would've been aware of it. They should let the customer be aware that they're gonna be putting out some money that day. Also, they said that I will be receiving a $100 bank credit card. I am wondering if that would be in about three weeks.

In the flyer, what's said is that for the $800 value, I would get seven sensors. But once the tech came in, he explained that it wasn't exactly like that and the equipment was much more expensive. Originally, the plan was for us to have sensors on the windows and the doors and have a touchscreen panel. That’s like a home base for the system. But a lot of back and forth. Eventually, we ended up getting a couple of glass break sensors, instead of all the sensors. Then just a keypad, no touch screen.

The ADT representatives were very helpful and knowledgeable. It was a very pleasant experience. The installer was excellent as well. We got the system for fire and I have a smoke alarm and a carbon monoxide detector.

This morning, one of the contacts of my less-than-two-weeks-installed system fell off the window and I was 30 miles away. The police came and there was a big fiasco. I ended up finding the contact swimming in my dog's water bowl. I'm irritated with the fact that it cost me a day of work sitting through a four-hour window to get my system installed and then the system also cost me today. I'm a painting contractor and I don't have time to be running back from 30 miles away at 100 miles an hour because I think I'm being robbed. ADT needs to attach contacts better.

My mom doesn't really like ADT. I called to cancel it and I sent my papers in to cancel it.