ADT Reviews

Our experience with them has been excellent. We had a couple of false alarms where we set the system off. We were able to reset it quickly without a hassle. The first time I set it off though, they called me and my wife could not remember the security word. So, I told the guy, "Look, I can tell you who I am. I could tell you everything you wanna know. But I can't tell you the security word." And so the sheriff came to the house. They double checked that nobody was in the house setting off the alarm.

The ADT sales rep I worked with was a wonderful guy. All of my windows have the security little things on them. I also have a keypad and a camera outside. The installers were very kind. The one man was training the younger guy. They did really well.

I'm very satisfied with my ADT service package. We've got the alarm system, motion detectors, fire alarm and all that kind of stuff that would normally go with it.

ADT seemed to offer the best package closer to the items we wanted to have and the things we wanted to ensure were covered. The tech had to come out a couple of times. He was very professional and well organized. He was great at explaining things. The sales folks were equally good at doing sales jobs, explaining things as we were developing what we wanted to have.

There were a couple of incidents where the fire alarm was alarming in my absence due to smoke issue. Everything was normal but people don't know they were burning some incense and the smoke detectors were alarming. And a fire brigade came in. It was $52 every month for the ADT service and now, it is 62. I was wondering why they increased. But I'm highly satisfied with ADT’s package.

We upgraded about a year and a half ago, and the techs were all nice, professional, and courteous. When we first added the cameras, we spoke with customer service and it was good. The rep knew what he was doing. He was professional, courteous and very knowledgeable of what was going on.

The installers were excellent. They came years ago and were here many hours. They stayed to make sure that we knew how to operate the panel and answered questions. They've come back out as well. Two years ago, we had a problem with our garage sensor and they swapped out the sensor. We've also accidentally set off the system twice, and as soon as it went off, I was on the phone with ADT to tell them that it was us. They're are always very responsive and take the time to walk us through things. When I have questions, they don't ever make me feel like I'm a pain. They're very patient and always excellent to deal with.

The system was exactly what we needed, and the service was very good. ADT did exactly what they were supposed to and they were there to help me when I needed it. However, I don't have ADT anymore. I canceled a month and a half ago because I sold my house.

I'm completely satisfied with the package that I have with ADT. I recently purchased the video camera doorbell, the camera in the back patio and the little Nest screen. I like the person coming to your door and you can see them and talk to them. So I like that feature.

Working with ADT has been wonderful. Whether they come out or talk on the phone, you couldn't ask for nicer people. We got a new internet system. They helped me through it and the experience was wonderful. I like all the features. We just put a system in our home in New York State, too.

Contacting a rep takes a little bit of time on hold sometimes but other than that, it’s not too bad. I had one particular gentleman who was rude and when I hung up the phone, I was disgusted. But I was just out of luck. I had a window blind that fell out of the window after installation. The gentleman came back and informed my son that it wasn't his problem and that he didn't do it. It was gonna fall anyway. So, I ended up putting new blinds in. I feel secure since I’ve had the ADT system. Throw a couple of dogs in the mix and I'm okay.

ADT just sent me the parts and not the service tech. I replaced the doorbell and the chime and I've replaced the chime and it still doesn't seem to work like it should. They ring the doorbell and it may not alert my phone. But I'm at the point where I'm not worried about it. I had it for my wife but she passed away. And now, it's just me, so it's not that big of a deal. I'm happy with ADT. They respond quickly and do what they're supposed to do. For security, it's fine. They've offered some different programs that improve but it always seems to increase in the rate. So, I haven't done anything. But there's another alarm system that I might talk to and see what they have to offer.

The sales rep answered all my questions and everything went well. The installation team was very knowledgeable, helpful and gave me pointers on how to do certain things. I got an upgrade and from talking to the salesperson till it was done was within a week. I’m extremely satisfied with the system I got from ADT. I ordered a battery and the post office lost it. So, I had to get in touch with ADT to say we had a problem. They were extremely helpful. We got another one ordered and it was here in days. I would recommend ADT to anyone looking for a security system.

ADT is a good company. They installed eight cameras around my house and the app is not bad. I have a monitor and I watch everything too when I am in the house. The tech did a good job. He spent all day with us and did the installation camera by camera. When the salesman came, they had two different lenses that ADT sells. It's better to always do the lens that goes wider and farther. The salesman did not explain that. He said I didn't need it but I called ADT and they changed some of the lenses for me. The system was expensive but now, I am good to go. I picked my house but I did not pick my neighbors. I have bad neighbors. I am here most of the time. But when we go, the house is protected and I could see it.

We had a false activation and the police showed up. We were in bed and we had no clue. It showed ADT was set and they said it went off and we didn't respond, so they sent the police. ADT was still set and I had to take it off to open up the door for the police. They wanted to make sure that nothing happened to us. Everything is working and we have no problems with the ADT system. The experience has been excellent and I have no worries. I set it at night and go to bed and get up in the morning and disarm it. We're not planning on getting rid of it. But I was under the impression that when we first had it installed in this home, it was a three-year contract which was what we had in Las Vegas.

I had my truck broken into while I had the cameras on, but my cameras didn't pick anything up. The Ring across the street was the one that picked it up. It looked bright as day on the Ring. But my cameras didn't catch it not even the movement because it was so dark. Usually, it always picks up even the slightest motion. There have been a lot more times where I lived before where there were all kinds of people going through it and it was catching everything. They knew better than to ever come into my yard. I love ADT and would recommend it. It's the best I've ever had and it's good pricing as well.

Everything's worked out well for me with ADT. Whenever anything goes off and it’s a false alarm, they call and let me know that the alarm went off, and I let them know that it's a false alarm.

I like ADT. They have very quick response time. The guy who did the upgrade did a good job. I was very well pleased.

I have not had any bad experiences except with their billing department and it was resolved. Everything that I have with them is working fine.

ADT's reps were very knowledgeable. Also, the installer was amazing. He went above with help setting up some things for me and all that kind of stuff that I couldn't figure out with the computer. I called customer service one time because my Google Nest wouldn't give me notifications and it was because it was an upgrade through Google. It had nothing to do with the system. They got me with Google, they saw what it was and they did the update. I'm very satisfied.

I've seen ADT evolve into a system that we could do it on our phone and it's convenient as it could possibly be. We've had three false alarms in the 40 years since 1980. It's not flawless, but it's good. ADT has always been highly responsive. They're a high-quality company. It's effective security at a reasonable price.

The system works fine and it's good to have. Also, ADT's reps have been very cooperative. We had a couple of problems and the service people were here right away. We had some extra sensors and some of the stuff. And they did those right away.

Thanks ADT for doing a great job. I like the ease of use. Punch buttons, walk away. Every now and then, we would get a beep that we had to call them and they would fix it.

They explain everything perfectly. They listen to what you want and don't try to push anything on you. I ended up getting an extra camera because I wanted it. They gave me free installation. I had one issue and they conquered it right over the phone. I have two Wi-Fi extenders and they said unplug it because the camera was not working and then put it back. It worked perfectly. I'm very happy with ADT. It's worth the money to me. I got my driveway watching both vehicles. I got the backyard, which is all fenced in. I look for skunks for the dog so she don't get skunked anymore. But it doesn't really pick up animals. We gotta set for that.

ADT is a company that you would seriously need to consider as far as your security and the well-being of your home. It's a good company. When I called them, they were very courteous and they contacted me right away about what I would need at my house. And they came out and installed it, which went great. I have it on three doors. The fire alarm part of it works because it went off once before on me and the fire department was initiated. It does what it says it would do. It helped me have a peace of mind.

I redid everything with ADT and their installer was a really nice guy. He had to put new stuff in and that took him an hour and a half. Not only did he show me how to use the new products, he actually did it so I could watch the whole thing and he explained everything in case I needed to do some home repair myself. He also gave me some tips on easy fixes. It was really good. He was very clean and tidy too.

ADT has been very quick in action and very prompt. I like it that way. And the system is also good. Any issues, they were on it. They are well-trained. The system's features are very good. Only one drawback is if I need to upgrade my system, they would cost a lot because the whole system for example in my house, I have wireless motion detectors, some kind of plugs also. That's all integrated with the system. If I want to upgrade to a new system, what I spend like $1,000 is there would be no backward compatibility. And if they could say, "You were 15 years. We'll replace those things with free of cost or maybe you can share some cost." I'm okay like that. So, we're stuck with that old system only. The new system is very good and fast. We want to add up more. But I have to give up more than $1,000 on other things like that. Other than that, management-wise, they take care of things. I got a couple of times false alarms, but they acted very quickly. I love it.

The installation was excellent. I like that I can control my system from my phone with the app. I also like that I can control it from my computer and on multiple devices. I like that I can speak to Google Assistant and interact with it. I have 24/7 camera access. It's fantastic.

I had ADT from 2008 until 2017 when I was living at another residence. I moved into another place that was more secure so I only needed the alert, which was what a senior would wear around their neck. I had that from 2017 until the earlier part of this year. This is now my third time with ADT. I still haven't moved in but I had this system installed somewhere at the beginning of November. My experience has been very good.

I'm very pleased with ADT. Every time there's some little issue that is usually caused by me, I call the service number and I get a very helpful person on the other end. They offer to send somebody out, which I'm actually going to do here in another month or so because I messed the system up. The battery went out and I didn't get it put together right again. ADT offered to come out and put the battery in for me but I figured I could do that but I couldn't. At the moment, it's not connected.

My interactions with the reps have always been great, and I feel good having the system. I feel secure and as soon as the alarm goes off, they call me if it signals that there might be an issue. I've been using ADT for about 30 years, and I'm satisfied. I've always recommended them to friends too.

We're happy with the system. It's easily to handle and set, and I feel very safe. We’ve been with ADT for years. Every time I needed them for something, they were prompt and got things taken care of. We contacted them when we had an alarm go off one time. It wouldn’t shut off. At another time, they mailed us a battery and we changed the one in the system. I would refer ADT and tell people if they want to feel safe and secure, they should contact them.

We felt it was time to get security. We're older people and sometimes I travel and my wife is alone. I wanted her to feel safe. I use the phone app of ADT and it's easy. I like easy. Easy is good. We had one issue, though. For some reason, the screen was blank about two weeks ago and we had to call them up and get them out here. They sent out one of the techs and he took care of it. Something went awry with the update. I like ADT. I'm very happy with it.

The service of ADT has been great. Everything is wonderful. It makes me feel very safe. I just love it.

My experience with them was easy. They came and put all the stuff together. It's a good system. It works. The features that are in the package are good. The back camera went out for a while, but they fixed it. They provide great service.

The system of ADT has been great. It goes off when somebody tries to open the door that shouldn't be in there and it works. I like the cameras. It allows us to see not only if people are coming or going from our house, but to check on our pets and other things while we're not in the home. The system is easy to use and I love that you can do it from your phone or the console. I've had to call one time because I've noticed something on my cameras in my yard that was wrong and were not able to do that ourselves. My gate was open and my dogs weren't in the backyard. It was crystal clear. When there's movement within the camera, it sends us a message on our phones. And when the gate opened, it sent us a message and we were able to see that they had left the yard. The police came. The dogs were just out on the driveway and they put them back in the yard and shut our gate for us.

My grievance revolves around the misrepresentation of information regarding the transferability of my security system equipment upon relocating to a new residence. I engaged ADT's services by purchasing security equipment valued at approximately $1,000. During the sales process, I was explicitly informed that I would own the purchased equipment, and in the event of relocating to a new home, I could seamlessly transfer the security system to the new location. The assurance provided by the ADT representative was a significant factor in my decision to invest in their services. However, when I recently attempted to exercise this supposed ownership privilege and transfer my equipment to my new residence, I encountered a starkly different reality. Upon calling ADT customer service to arrange for the relocation of my security system, I was met with a frustrating and disheartening series of events.

STAY AWAY from ADT. Worst company that I ever delt with. Their monitoring system sucks. Consumer relations sucks. I have been paying this system for 5 years. This is my worst investments. I had countless system failures and alarms. They never called. The worst, I have been trying to cancel for the past 6 months. Finally they did and told me that since I am just asking to cancel they will not reimburse the few months that I stopped paying. To make matters worst, I paid the equipment off since June. A tech came to my house to troubleshoot the system, and told me that I have to upgrade to their new wireless system. It is all about money. They are blaming me that I did not get the right department, when they are the ones who were transferring me from departments to departments. Yet, they see all the notes of my calls for the last year asking to be cancelled. It is all about Money, they do not care about the consumer. Find another company. Trust me.

I had to sell the house. I called ADT and canceled the service. I paid the balance of what was owed on it at the time. I had another $19 come out of my account in the last two or three days. I don't know what that $19 was for because when I talked to the agent and canceled it, he said it was paid in full. But their service was good. Everything worked fine. I didn't have any problems with it. It gives you a sense of security and the ease of use of it is just amazing. The guy who installed it was good and always answered questions for me.

My daughter is a physician. She thought that ADT was the best company and wanted me to use the company that she uses. So, I did. I’ve been with ADT for six years now and it's always been positive. They respond well. They care about their customers. However, the subcontractor that they had initially who put in service broke some things and hid them in my house. But that was the only negative thing. But there was nothing that was ever done about it. But the service from ADT has always been very good.

The system is good, and everything's working great. On the other hand, customer service is hit and miss. I was in the middle of trying to problem-solve something with one of their people, and she said, “Okay. My shift’s over. I gotta go pick up my grandkids from school. I'll call you tonight.” She probably has a split shift, and she's allowed to work from home. All of that I support but I never heard from her again. Once ADT comes to my house though, they're great.

My experience with ADT has been good. But it's not easy to get in contact with a representative. Usually, you have to do everything online and I don't like that. So it takes a while to get ahold of a human. But the system performs well. They told me that I need to upgrade because we've had it for so long and they're changing their things. But other than that, it's fine. I feel very secure. They're reliable. If I have something going on, they take care of it right away. One time, I hit the wrong button and the police came. I answered the door and said, "It was a mistake and we've taken care of it. I'm so sorry but thank you for your service."

ADT has the best option for me. I like their reliability. We’ve had something go out and they've come and take care of everything we needed. It’s been excellent with ADT.

I was told by a friend of mine that I would be able to get a $200 giftcard for a referral. This friend that works for ADT was told by his (manager) Anthony ** that I specifically didn't have to be an ADT member to receive the giftcard. I referred a friend. He called and had a system worth over 7k installed with a monthly bill of over $100 per month. They say that it takes 3-5 business days to receive. It's been over a month and a half!!! WHERE'S MY $200 GIFTCARD!

Retired for 20 years, now. Worth noting, the last firm I worked for was ADT... that they mean what they say (and more) when they describe support for their products. They're willing to go beyond any competitor... to meet customer needs.

I was paying $35 a month when it was Brink's and when ADT switched over, they told me if I could lock myself in with a five-year contract without going anywhere, they could lower the rate to $25.35 a month. I did that for five years. I just called back a month or two ago and locked myself in for another five years at the same price. I'm very happy with the company. They seem that their quality is Brink's quality that we had before. We've never had any problems. Any time I had an issue with the battery for the main system, they sent me one. I was grandfathered in with paying type of insurance for parts down when I had Brinks, and they went ahead and sent me a new battery at the beginning of this year with no charge. They walked me through everything I had to walk through. They did ask me if I wanted a technician out here, and I told them I was capable. I'm very happy with them and I'm not going anywhere.

ADT was running a special for seniors that I decided to try them. The original installation people were great. But their prices to come out to do it are ridiculous. My system wasn't working, and I've had it for five years. I changed phone companies and so the system was disconnected from the phone line. When I called ADT to fix it, they wanted $245 just to come out. Then it was $75 per 15 minutes that they were here. So I told them, “Just cancel the service. I don't want it anymore then., I can't pay that. I'm 73 years old. I don't have that kind of money.” They transfered me to somebody who could fix it and they agreed to come out at no charge. They also offered me a lower rate for 12 months.

I like being able to view the cameras and I can set the alarm, disable the alarm, and do everything from away. Also, it's very easy to get in contact with someone. Since having the system, I feel very secure at night when I go to bed that if anything happens, I'm gonna be notified right away.

The ADT representatives help me very well. The system functions fairly. I can send messages on my phone as far as if something’s burning in the house. When I'm cooking something and the smoke alarm goes off, they'll send me a text and ask me if I'm okay. I like the doorbell. It can tell me who's coming in front or the back door. ADT is a good service.

I purchased an expensive hardwired outdoor camera system from ADT which they told me would notify me if someone came into my yard. What they didn’t tell me was that it would also notify me if a bug flew past the camera, leaves moved, snow flew – I receive over 40 notifications in a 12 hour period. Within weeks of getting the service I called to explain the problem (which they acknowledge that they have documentation of the complaint) and ADT started sending out techs. The techs did not know how to work with these particular cameras and had to call Tech Support. They would tell me they changed the settings, and I should just play with the cameras until I got the notifications the way I wanted. It never changed so I would call back and start all over.

ADT is wonderful. I did a few unfortunate or embarrassing false alarms and they've always been very gracious. Any question we've ever had, we've been very satisfied. The battery pack that operates the system died. I spoke with two different people to figure out what was wrong. I didn't quite understand where the battery was. So I ended up having to call a second time and get somebody to talk me through it. This guy was very helpful, told me how to take the thing apart and go find a new battery. I put it in myself.

I've had ADT before when I lived in California. I decided to go with them again. They're a little on the pricey side, but it's worth it to get all the security I need. My experience with their reps has always been positive. Brian the installer was awesome. He gave us his card and he said if I needed anything to call him. We have called him a couple of times and he told us to call ADT. Everything's been rectified. But I had an issue. I called them up recently and I hope to get it resolved. There is a spot that is not covered in my home security system and I need to get that taken care of. Because my ex-roommate found a way to get in and out of the house without me knowing that they were going in and out of the house. They no longer live there, so it makes me a little worried. But it was a good experience, overall. Everything worked out fine. I still have ADT and I'll have it for as long as I can afford it.

I have ADT in my cottage up in Isabella County and I also have it here in my home in Clinton County. I've had good results with it. When the sump pump failed and the detector did not work, they handled it very well for me. I was satisfied. I was a little perturbed that the detector failed to work. But the person that put it in, put the battery in the wrong area, where it was subject to cold weather and it depleted the battery. We didn't know it. But they handled it very respectfully. ADT did their job well. They've supported us when we’ve needed it. The only thing is that there had been a couple of times up north where I've needed them and because they were shorthanded, it took longer than I liked to get service. But the service was great when they got there.

The installers have always been good. They've come in and everything's been done correctly and very fast. I'm very satisfied. Everything that we have in the house as far as for security works fine. If you don't hear when somebody rings the doorbell, the speaker will tell you, “Hey, somebody's at the front door.” I like the camera. You have a history on your phone, and you can control things utilizing your phone along with it. It doesn't matter what kind of phone you have. It just works.

They've been really good. The reps were real helpful in what I was looking to do. The installers did wonderful jobs for us. When we put new windows in, we had them rewire the security system and they did a great job. We have the security system and Google's Ring doorbell and the Nest. With the system, I get a message that someone is approaching the door and then if they ring the doorbell, we can see who's at the doorbell and talk to them. ADT is a really good security system.

ADT is a really good company. Whenever I've ever had a problem with my alarm system, somebody always came out and fixed the problem. Everyone who's come here has been very good. They explain things very clearly and make sure everything's working.

We have ADT in Ohio and I owned a restaurant company that we used ADT from a commercial side as well. So we've got a lot of familiarity with the ADT product. The installation guys have been great. We've had several times to do some upgrades. So we've been very fortunate. We had one disappointing experience. The gentleman didn't understand the problem. But besides that, it's been very good.

The reps have all been quite pleasant. They call you immediately if the alarm goes off and ask for your password. They're always polite and efficient. I had the techs come out for different questions about the keypad and they've always answered my questions. The system is simple and pretty much bulletproof. It's quite reliable too.

We had a couple of security breaches with ADT. I had an incident where I thought the door was locked but it was not. The wind blew it open. ADT contacted us and told us that they had gotten an alarm and did I wanna send the police. I said, “Yeah.” They sent the police and they found out what had happened. They searched the house and gave me a call back to make sure everything was secure. One time the alarm wouldn't set just right and we called ADT. They sent somebody out to fix it. We got the package over the windows and the doors and the motion detector. Every now and then, I forget to turn it off when I come downstairs. But it works.

We like ADT. It's a reputable company versus some of the fly-by-night ones that we can't get service on. Every sales representative I had walked me through fixing things very nicely. Everything that we got from ADT was fabulous. They did a great job of installation. Everything is accessible. They explained everything to us. We have glass break where we need it. The only thing that my father didn't get was sensors on three of the windows. It's on the second floor and he felt he didn't need them. I can take a ladder, crawl up and get on the roof. But everything was installed perfectly. They didn't leave a mess. And I'm happy with it. The only thing that I have an issue with is when the battery dies, it's expensive to replace. Other than that, it's fabulous.

ADT knew what they were doing and talking about. They're very knowledgeable about everything. And they made it easy. The installers were great, too. They had it up and running in no time. When I first got it, I walked out of the house and forgot to turn it off. And the next thing I knew, it went off, ADT called me called at the same time. If I have any kind of problem, I can call them, and they’re right there, ready and waiting to help me.

The sales rep answered questions and the installation was fine.

The rep who set me up and gave me an account was very upbeat and professional. It was the same with the installation team. Both were good.

The reps came to install the ADT package five years ago and they were very professional. After that, they didn't come anymore. I have a problem now and I need someone to come and fix it for me. I cannot do it myself and I'm going to call them back again. There are some people saying that ADT is too expensive. But they are very reliable because whenever I have a problem, they come right away and I always have them on the phone. At least they have a live person talking to you instead of a machine. My alarm used to go off and the police used to come very often, and I complained to ADT about it. They solved the problem right away. There was nothing wrong with my house and the sensors kept on sending messages to the police saying somebody was in my house.

The installers did what they told me they were gonna do. I'm satisfied with my package. I call ADT and they always respond to my needs.

I feel very comfortable with everything ADT has ever done for me. Three years ago, I did $2,200 worth of enhancements with my system. The techs came within three days. Now, I have sensors inside my house and in the basement. But I've noticed my rates have jumped substantially over the last few years. I used to pay $47 a month. This year, the price has jumped to $72. It continually goes up each year with an increase of about $10 a month. That doesn't make sense to me.

I love ADT. The service is great. When I had a problem, I called and they were very patient with me. Everything went well. I would recommend them to anybody. The price is good too.

I've had ADT securing my houses off and on for almost 30 years. When I bought the house I'm in now, I brought up that I wanted certain windows set up a certain way. The rep said it was no problem and they would have a guy come out and review that first. He didn't do any quotes or anything like that until he had his technician come out, which I thought was pretty cool. Also, the installers were excellent and outstanding guys. They did everything that they were supposed to do. Some of the stuff required drilling holes in the wall and they forewarned me that it was gonna get dirty but they were very careful about things and they cleaned everything up.

I was getting ready to cancel my ADT and the rep got my bill all the way down to 4.99. It was so funny because I ended up saying, "Unless you can get my bill to $10, which you don't have a plan for, I'm leaving." But she got it down to $5. So that was really cool. The last time they had to come out was to upgrade the system and it went pretty smooth. The system doesn't work sometimes. I'm having trouble logging into the app. But the panel itself works fine. Everything is pretty good. The only thing is that I got the ADT account seven years ago and I couldn't be here for the setting up of the account but my mom was so it's in her name. When I tried to put it into my name, they said I had to redo everything all over. They couldn't just change it. So I decided to keep it that way.

I was very impressed with what ADT offered. The reps have always been quick to respond. I can't believe how good they are. Being a new owner and an old person, sometimes the new technology for an old guy becomes difficult. But if we had a problem with a code, they walked me through everything. It was easy access to them. Unlike my former provider, they were great. The guy that did the installation was absolutely fabulous. He couldn't have been nicer. He explained everything and I understood half of it, and what I didn't understand, I made the phone calls back. Once you get used to the system, it's very easily understood. It's a good system, and I'm very happy with it.

I had an older system since I have been in my home. So ADT updated everything with the sensors and the keypad. The reps were really nice and very knowledgeable. The system is great. It makes me feel comfortable. It's easy to work. I like how you can monitor it on your phone.

All three of the reps that I dealt with were good. The installer showed me how to work the alarm system, and how to reset passwords. All the questions I had, he was very knowledgeable. The last guy that I dealt with showed me how to connect my cameras to my internet, and how to connect to my Google and my Nest. He showed me how to work all the equipment and how long it should take the charge. He also showed me how to be careful with the camera when I'm charging it, be careful with the camera parts and don't just lay it down any type of way because I can actually scratch the lens on it. So broke everything down. He was pretty good. Everything works properly. So I'm satisfied with the product that I purchased.

They've always taken care of everything that I needed. They always answered when I called. The installation was very good, too. They did what they were supposed to do and answered all questions. The only thing I want is the outside camera and I haven't called about it. It cost too much.

The reps answered all my questions. If I had a problem, they addressed it. The installer that came out was a wonderful young man. I'm older and computer is not my thing, and he walked me through everything I needed to know. He explained it to me as he went. Everything's been fine, so far.

I ran into a situation where my ADT was not working for a while. I kept calling and telling them. They were telling me to try this and that and it wasn't working on my end. I like that if I'm having a problem with the system and I'm paying for it, they just send somebody to see what's going on. I had to keep calling in. I let them know, “Look, I'm tired of y'all telling me to try this and try that, and then it's not working.” So, they ended up having to send out a technician.

We had a break-in and my purse was stolen. I had no way to pay for an ADT system since my credit cards were gone. But ADT installed it anyway and told me to call them to set up billing when my card was replaced. Working with the reps was seamless. Where I wanted the keypad was not going to work. The salesman took the time to explain to me why it wouldn't work and what he needed to install it. The system has wonderful features. When we have to call them with a question or an issue with the system, they're very responsive. We had a problem with the mobile app so we called them. They worked with us and it was fixed. We haven't had a problem since.

We were with ADT for three years initially. Then we left and went to other cheaper alternatives. But we went back to ADT six months ago. They seem like they're on top of everything. We never had any issues with them responding, not only to alarms but also to any updates or any issues that we had. We had our home broken into. Ever since we've had an alarm, we haven't had any issues. Their response time seems to be adequate. We're happy with the way they run their business.

We liked ADT for our old home. We used them and had no problem. The installation at our new home went fine too. The technician was very thoughtful and helpful. We're very pleased with the features included in the package. The best thing is that we can see remotely what's going on here.

Working with the rep was a very good experience. It was not high pressure. Once smoke in the kitchen from my wife burning dinner set off my alarm. ADT called me very quickly. But every year the price goes up.

We had a couple issues with the key fobs, and they helped us over the phone. They sent a service rep out, and we got everything corrected. Everything's going along fine now. ADT has been good for what we've needed. We're quite satisfied with what we've got, and when we had a problem, they worked with us. Trying to get through the menu when we call companies gets to be a little frustrating, but that's just the way the world is now. People have to go through the menus. Once we get hold of a human being to talk to ADT, things go along very smoothly. We'd recommend them if anybody asked.

The system features are good. I like the cameras, and when I had some type of smoke (it wasn't a fire), they called right away. I appreciate that. The customer service has been good. I moved, and I'm getting reinstallation done tomorrow.

I've had ADT for years, and I'm satisfied with the features. A couple of times in all the years I've had the system, it's gone off and nothing was there, but they said that can be flies flying around the stuff. Besides that, the system is everything I need. It's working for me, and I don't have any complaints. When I had a door replaced and needed some more stickers, the reps were helpful and sent me everything I needed. They helped me on the phone with how to do everything, and they were very nice and informative. I'm also satisfied with what I'm paying now. They raised the price at one point and I was gonna cancel it, but then they dropped it.

ADT is a good company, and I've had very good experiences with them. The price went up a bit and I haven't had a chance to call them to ask why, but other than that, I like the customer service. I've had several techs come out, and they've always done what I wanted them to do. They were very courteous and they always identify themselves with their badge. They've always been professional.

The sales rep was very friendly, came to the house, walked through things, and figured out what we needed to join with the current system that we had at the time and make our system even better. Sales promised something that tech wasn't aware of, but between two heads in tech, they figured out how to make the system work. It turned out really well, and the in-person service was great. On the other hand, I had a credit card compromised, and it took five different phone calls to get everything figured out. That was a little disappointing. Besides that, we've had ADT for a few years now, and it's been good. Everything seems to work just like it was advertised as.

My sister had a system installed in her house and she called me. The sales rep was really pleasant and nice, and he talked to me about my sister, that she really wanted me to get mine ‘cause I live alone. ADT has been good. I'm well-satisfied with the features in my package too.

I like ADT. They have been always on top of things as far as responsiveness and assisting you with any help you may need. The quality of the service is good. The customer service representatives are very patient in assisting you with problem-solving and always offer to send somebody out if they need to. The app is also very user-friendly. The price is fair and the coverage is sufficient.

ADT is good. Getting in touch with them is easy. But I would need the price to drop down.

ADT is excellent. The representatives are always professional and courteous. Getting ahold of them is very easy. I just dial the number and they pick right up. Every now and then, I'll deliberately put the system on and test it to make sure it's working fine. It works perfectly.

ADT is a good system. I got windows protection and windows motion sensor for upstairs and downstairs. When I first got my system, they sent a nice guy out in a van. He set the garage and the one up on the door. He explained everything while he was doing it. When I had a problem, I called them up and they explained to me how to fix it.

The sales rep was clever and charming. A guy came out for the installation and he did a good job in a hurry, and I was set up. It's been great. But it went out for a while. I called ADT and they fixed it without having to come. That was beyond my conception. Then I called to see if I could get my bill adjusted accordingly, and they said I could, so I'm just happy as I can be.

The sales rep was very nice and knowledgeable. He met our demand. Whatever we asked, he did. The installer was outstanding also. I was surprised about cleaning up, but he cleaned up everything. I'm extremely satisfied.

Everyone that has ever come out has been able to handle the problem that I've had. They were very courteous and knowledgeable. Any time there was a charge involved, they explained to me exactly what it was and how I could pay it. There was one time when the system said that the batteries were going out in one of the locations. But I couldn't find where anything was that have a battery in it at all. So a person came out and looked and showed me what it was, and was very courteous about it. Also showed me what the battery looked like, and suggested that I change them every so often. Now that I know where they are, I can do that. I've always been satisfied with ADT, and I'm still happy with the amount that they charge.

Get ADT because it works. The total package is good, and the price was reasonable. I've had ADT since 2011 and they've always abided by my needs and help me with this. I've also got it for my son and daughter, and my daughter still has hers and she has added on, too. I have the home monitoring system, and I've had the Ring doorbell for two years. My inside monitoring automatically kicks in, and the Ring doorbell is good as long as it stays online. So if the Wi-Fi went out, the doorbell would too. That happened to me one time because my sensor on my car got stolen, I had the Ring but my Wi-Fi was out of something. The car was parked in front of the house, but we never saw who did it because the Wi-Fi was out.

ADT sent me a battery for my keypad. I didn't know how to get the battery out and that was a pain in the butt. But I was able to do it. They would charge me money to send somebody out to fix a battery. I've had a security monitor with ADT for 28 years. I thought they should have done it as a free service. My keypad still isn't working right because the trouble light is always lit on the panel, but it seems to work.

ADT is reliable and I feel secure with the service. Any time anything goes on with my alarm system, they're always on it and contacts me and my person to contact. I'm very comfortable with them.

They've been very attentive to our needs. With the system, I like feeling safe when leaving the house.

I'm very satisfied with ADT. I got the Nest doorbell and the whole security system for my house. The installers were great. I like the security features. I've called maybe two or three times for service or when I was trying to figure out how something was working and the reps were very helpful. I'm very happy knowing ADT is watching my house. They are very accommodating and reasonable price-wise.

Some things that are antiquated need to be changed. Other than that, the system is working and its okay. When I call the service people to help me, they do a fantastic job. Also, contacting a rep has been easy. I just call the number and someone comes on the phone to try to help me. And instead of sending out a technician, they will help me over the phone. That has worked on many occasions.

Oh how my blood is boiling right now! My security system has not worked in almost a month! I’ve had 2 “virtual “ appointments with no success! I’ve talked to 3-4 different people regarding this issue and each person has either lied to me and just told me things that are not true! Now I’m being asked to pay $60 for a tech to come out! I’ve been waiting for a supervisor to contact me for three weeks now!

I've been with ADT at my previous house. I was in it for 13 years. I've been with them for over 35 years if I count both houses. My interaction with their reps has always been positive. If they have a new product, they just present it in a clear and lucid way. Then I make a decision whether or not I wanna buy the product. The system works great. It's one of the more basic systems, and it works every time. If I have any problems with the system, I usually call ADT to be preemptive and try to get them to take corrective action, and they usually do. I like that you can set the alarm. The inside, outside option, while you're in the house. If you want to roam around the house, you can. Then set it when you leave the house, so if any roaming takes place, they'll pick it up. I also have a glass break. All the doors are appropriately wired, so our sense of security is very good. I would highly recommend ADT.

I trust the ADT system. It's easy to use. We have it in two homes. We've been very happy with it for a number of years. I feel very secure because you never can tell when you need protection. Recently, the alarm went off on the pad saying that we needed new batteries. We got some new batteries and they are excellent.

ADT gave me a good rate. We've been with them for a long time. But after a year, they raised the rate. I called them back and they never raised it again. They lowered it back to the old rate and I still pay that. I have no problem with them. They're good. I've talked to them on numerous times when we had a battery problem. We had a power failure and then the battery would kick in. After a while, the battery would go dead because it only has so much. Then it would take a long time to charge up. We got a new battery but I had to pay for it. But, that's what it is. I like that they're easy to get ahold of and they answer the phone. Since having the system in our home, I feel confident. We were in Arizona and we got an alert. The police came out and checked everything and said it was just a bug that climbed over one of the sensors. There was no issue at all.

Our system alerts me every time someone leaves, comes up or passes by the house. It went off one time, but we got it before someone came out. At one point, I had a new internet box put in and it threw everything off, and then my camera system wouldn't show up around the house. Someone had to walk me through how to go back on and program each camera. I've had the ADT system going on a year, and we love it. I've even recommended it to a neighbor.

ADT is a reliable service, and they're professional and friendly. We have a basic plan, and the features are good. We're generally pleased. We've had routine maintenance and the technicians have been wonderful.

We've had ADT for over 20 years. We had a new panel board put up not too long ago, and it's easy to work. The other day, we set the thing off and nobody called, but we got it off quickly. Overall, we love ADT, and we really believe in it. We like that we can depend on it and they're nice to deal with. I'm well-pleased and I hope to keep it forever.

The signup experience was excellent. It assured me that they knew what they were doing. Every time I've contacted ADT, I've gotten a rapid response. The last time though, I had a battery failure notice and I talked to 12 different people over three months to get it figured out. Over that time, I had purchased a ton of batteries. I finally found the right batteries but when I opened the device and closed it up again, it worked. I didn't even have to put the battery in. So, the device had gotten knocked off wonky.

ADT has been very good. I just have one problem. They've sent techs out over the years and they can't seem to get my front door right. I can set my alarm outside after I've already closed the door, and it's fine but if I try to set it on the unit itself and then come out of the house and shut the door, then the alarm starts within 10 minutes and here comes the police.

ADT is expensive, but I'm pleased with it. Everything has been fine.

The house that I bought had ADT in it. So, we just stayed with them. I had to switch things over. The system I had was the old system. So, they upgraded to the touchpad. I got the glass breaks in. I got the door camera, and I got a camera on the outside and one on the inside. I can monitor the cameras on my iPhone. One time, I was cooking something and the fire alarm went off. They called me and I told them what had happened. So, they didn't send the fire department out. I enjoy ADT. I like the coverage I got.

When I was in need of a security system, I thought that ADT would be a good company that I could go to. I wasn't satisfied with the experience with my previous monitoring company, and I decided to give ADT a try. Since I've been with them, I'm 100% satisfied with the way they conduct their monitoring. I like the equipment that I had installed with the cameras and the keypad. I like the way the system works.

I've been with ADT and just stayed with them. It has been great. Currently, my system is not working. There’s some kind of defect with it. And due to COVID, ADT wasn't able to come in. But it needs to be replaced because it's so old. And I haven't been able to get them in because I had an electrical problem from the storm, which I can't afford to fix now. But they reduced the billing because of that. Twelve years ago, ADT didn't realize that my house had been breached. I called and they said, “Would you like me to call the sheriff?” I said, “You think?” That was bad. There are many other companies out there that are higher tech. I would probably go with them.

Every once in a while we would have an issue, but ADT was good to get it resolved. The got into the issue and got me restored as soon as possible. My cameras have gone down. I've called in and the service person could walk me through procedures on my pad to get things reset and boosted. It would take a few minutes. And she walked me through things and asked questions. I would answer. We would go through the process of elimination. And most times, we could fix it without a technician having to come out. They're all very knowledgeable and helpful. I can tap into my system and see what's going in the home. I can look at the history of what is taking pictures of and I can get the live view. I can arm and disarm from being away from home. So, it's good. I would highly recommend it.

ADT is a fine system. We feel secure.

30 years ago, I chose ADT. They're very pleasant, wonderful to work with, courteous, cooperative with their customers, and there to serve you as a customer. I'm very pleased with them. Their clientele is good, and they keep their customers. The system has been upgraded and it works well for me. I get a quick response time if I don't put something in right or if I push something and it hasn't registered correctly with their system. They do call the police and that's wonderful. I'm paying taxes for the police to come out and respond to a call. At this point, I'm very satisfied.

My wife has dementia leading to Alzheimer's. I wanted an alarm to both reassure her that nobody's getting in at night and I wanted to make sure that I could tell when she left the house. So, I went online and looked for an alarm and ADT popped up. I said, “Oh, let's give it a try.” We got a visit by one of their representatives. We talked it over. He mentioned the medical alert system. I said, “Ooh, that sounds very, very good.” Because I am going to be 80 years old in May and my wife is 77, and there is a possibility that we may need the medical alert at some point.

ADT has always been great. I got an alarm on one of the door things that kept coming back. It would go off in the middle of the night, give me a number 10 alarm, which I thought was a battery. So, I changed the batteries. It would be quiet for a while. But it was crazy that it kept happening for the same thing all the time. The tech just changed the battery again. It seems to be fine.

ADT's rep sold us everything he could. He took advantage of us. He kept pushing, "You need this. You need that." And the next guy that came in said, "You didn't need half of this." Everything's all nailed up and there are holes in the wall. They messed up my bedroom wall. If ADT doesn't subcontract, they're okay. But when they don't send their own people, I would have problems. They aren't friendly and don't do the job right. Somebody has to come back and clean up their dirty work. Everybody's nice when I call. It's just that we had some problems in the past when they didn't call. And they started calling immediately the minute the alarm went out, like if we let the dogs out and accidentally forget to turn the alarm off. Or they would call the police right then. I called and said, "You can't do that. You gotta give us a minute."

ADT had a special offer on the monthly fee. The tech was very nice as far as coming out here and walking us through everything. And the only interaction I had with customer service was the battery. I had replaced it but they sent me the wrong one. That was the only problem I had. The sign is a deterrent because we vacation every year. So, there's a certain amount of confidence that I know everything is taken care of. It’s a matter of security.

I'd recommend ADT. It gives me a peace of mind not only for someone breaking into the house, but it has a fire and carbon monoxide detectors. That's an added bonus. The system is simple to use and I've been able to do the upgrade one time to it. There are a couple more out there, but they seem to think that this system is good and it's working for me. So, "If it's not broke, don't fix it." The service department has been adequate, and the rates I have are very good. So, I've stayed with them for all those years. They are always friendly and quick to respond. We've had some malfunctions on the system that caused an alarm to go off, and some of it was my fault. I knocked loose the sensor before I left and didn't realize it, and it fell off and it went off. ADT sent me a text and a phone call.

We had ADT years ago when we first got our alarm, and they are the best in the business. So when they came back into our area and they bought the third alarm company that I had, I jumped at the chance to go back with them. They're a Class A operation. They know what they're doing, very thorough, and attentive if I have a problem.

ADT has always answered or corrected. They showed me how to turn the system up loud, and I could be anywhere in the house and it would go off. I feel safe because I know it goes off. It's plugged in, but it also has a cell phone that in case the lights go off. That makes me feel good, because some of it, I would have to have internet for it to work. But with ADT, it has the backup cell. Sometimes the lights go out, but I can still go to bed realizing that I will be notified if someone came into my house.

ADT is a great company and their product is good. Their monitoring is excellent. A few weeks back, I ran into an issue with one of the window sensors. It ended up being a battery inside the window sensor. I ended up getting a video call from a technician, which I thought was great. We were able to remedy it and it was just a battery replacement.

I've had a good experience with all of ADT. The system works for me. When you open the door, it gives you an alert which is helpful. I can look at all my doors. If a door is open, the alarm goes off. Their service people also seem to do a pretty good job when they come out and that's encouraging. On the whole, ADT is a good company to go with. I feel a lot better and I feel secure. It can't get much better than this.

I needed ADT for my insurance. I've been with them for about three years and they've been excellent. They're very responsive and customer service is good. It's very easy to contact someone. The equipment is good too and I like that I am able to use the system remotely. If I'm not there, I can always control it on my phone. I feel very safe knowing that ADT is taking care of and looking out for me.

We've had ADT for years and I've never had any problems. We had a new system put in. Everything was good. When I had to contact customer service, I got nothing but full attention and got just exactly what I needed.

I have ADT Pulse. I like the interactive feature through the app, whether I'm at home or away. I have Z-Wave equipment installed throughout my house, like light switches, the thermostat and other gadgets. That makes it a big plus. It seems to be reliable. It addresses my needs every day throughout the day. The person I spoke to last did a phenomenal job of understanding my concern. She was very responsive to my needs and was a pleasure to work with.

Their service has been good. We've not had any issues. If we've had something, they've corrected it immediately. When I needed help with anything, they helped. Everything's been fine.

I'm satisfied with the ADT package I have. I've upgraded something, the techs were very good. It took about 45 minutes for them to get done. Every now and then, I may have an issue. If the electricity goes out, then it may knock the system off. I call ADT, and they come right out. Sometimes, if there's something else going on, they'll call me. Their customer service has always been excellent. I've always been satisfied with ADT.

The ADT reps I dealt with were very knowledgeable and explained everything to me fairly well. Recently, I had a notice in my system saying that I had a device that went bad. I called the service number and they were able to set up an appointment for me to move it up another step, the advanced step. They called me back the next day and we were able to get it fixed. I love it. It was so simple. It was just a matter of resetting this whole system and we did it all over the phone. Their system is also easy to operate. It's the greatest thing since peanut butter. You just go in and you pull up their app and you can do whatever you need to do from anywhere. It's very effective. We have sensors throughout the house, through all exits and windows. And it works great.

I was with ADT for over 20 years combination. Initially, what I did was shut the system down, and then a few years later, I wanted it back on again, but it took a whole month of Sundays to get it connected properly. It had to do with some franchise jurisdictional problem. I got in the middle of that, unfortunately. But ever since I've been tied up with ADT, so far, I've had no problems at all. It works fine. One time, I received a phone call saying that one of my sensors was malfunctioning. They sensed motion in one of the parts of the house, but they had no penetration alarms. So, they thought it was a defective sensor, which it was, and that ended up getting replaced. Once that got fixed, I haven't had any problems since. It works well, so far. I haven't had any break-ins and I alarm the house every time I leave unless someone's in the house.

The ADT system works fine. It protects the house when we're not here. I like that I can monitor it when I'm not here. I haven't had any problems with it. Their customer service has been fine. I call someone up and I get an answer and never had a problem.

They went over the options of what I wanted to choose and the specifics of the house. We chose a package that we found appropriate for our new home. The installer was amazing. We liked him a great deal, had a sense of humor and was a dog owner. We had a dog, so he was quite entertaining and got the job done. My favorite is the doorbell camera. We had a power outage and had to change our Wi-Fi. It was very difficult to reconnect it to the new Wi-Fi. So we called ADT and they helped us through that.

I had to get a new system because the old one, when I had a power outage, was not able to go to my cellphone. I had the new system put in and I've been fine. ADT has been very good. I've never had any trouble at all with it.

Their customer service has been professional and personable. Almost like talking to a classmate. I added a couple of cameras. I have been forgetful and forgot to turn the alarm off before I went into the garage and it went off pretty quickly. They gave me a call within 30 seconds. I'm content that I got value for my investment. However, sometimes when trying to get ahold of somebody when I needed to, they were not answering the phone.

Years ago we had ADT. Then I went with someone else but I didn't like them. So I just went back to ADT. It was pleasant when I spoke with customer service. They did a new security panel. They're a great security company.

If I ever had a problem, they were very good to deal with. I never had a problem with them. Their customer service has always been helpful. The system works like an alarm system should work. My favorite feature would be that I could set the alarm on my phone if I forget to. The control panel broke one time. I had to wait a couple of weeks to get a new one and then they hooked it up to 5G and I wasn't charged for it. I also have a panic button and I wanted to remember how to use it. I set the alarm on and they called me immediately to see if everything was okay.

When they put a Google doorbell up, it was not working well. They kept coming out here fixing. They feel like they found something that was not connected right. It's also not as good as the Ring.

I receive good service from them. Every time I have a problem, I'll call them. They'll get a technician out here and everything has been fine with me so far. My system has been doing fine. When I first got it, I used to have some false alarms and the police would come here. They would ask me, “You all right?” Sometimes they’d say, “Can we take a look around, make sure you're all right?” I'm satisfied with what system I got.

ADT works. I've had it for eight years. It went off in the middle of the night one time because there was a battery that was out. But I had that replaced and so far, so good.

ADT is more expensive than any of the other services, but we've always used them and we find them successful. I had ADT when I lived in Baltimore and continued it when I moved to Delaware almost 30 years ago. If we have problems with our ADT box, they would come pretty fast, if not immediately, the next day. The system performs well. When batteries are low, it tells us right away. We had friends in and we were out. They didn't know how to turn it off. The police showed up and they called us.

We've had several power outages and getting it back online with our power company, ADT has always been prompt. They've had their representative to come out. If the battery needed to be changed, they were always very good about coming out and doing that. I would recommend ADT to friends. Get it above all others.

The contract requirements were not explained to me at any time even though I asked clear and concise questions. I didn’t want my credit card used and was told it was for holding/insurance but it was used. l ($101.00). I was told the cc payment was removed but it was not. I didn’t ask for monthly auto deductions with my cc but they were added to the contract without my permission or knowledge. The install price was increased $60.00 without my knowledge. Multiple contract revisions were sent to me and then unacknowledged internally. I didn’t want financing but it was referenced as being in my contract several days later. I haven’t ironed out all the kinks, now several hours later and several interactions. I’ve written to the president. I’m disgusted.

***I submitted a complaint on 10/20/2023 and no one has attempted to contact me.*** I purchased my house through DR Horton and moved in in July 2022. Prior to that, I spoke to Safe Haven (who I was told was affiliated with ADT) and DR Horton had a promotion that capped my monthly cost at $49.99 for the duration of my contract term. I was also informed that through the promotion with DR Horton, I could cancel my ADT service at any time without penalty. The agent that I spoke to verbally in May/June 2022 and installation tech that visited my home in July 2022 consistently informed me my price was fixed and I faced no termination penalty.

So far, it's been good with ADT. They are always informative. The installation team walked me through to get my camera set up for my front door. We did it over the phone. Their panel is right there at the door and we can see the person at the door. I've seen on my phone that they have a new camera for the door but they didn't have it at the time. I also need to call in to get another sign because our sign got torn down due to bad weather.

ADT has always been very receptive. They treat me very well. We had to update some things and they came and updated the equipment. They realized that I was a long-time customer, and they took care of it right away. I explained what was going wrong and they knew exactly what to do. They went through some of my older sensors and corrected something that I hadn't even talked to them about. The lady on the phone was terrific. She was so well-informed. I was very lucky.

The installation team was great. They were friendly and knowledgeable. They let me know where I needed to have coverage for what windows and where I didn't have to worry about it. It made me feel involved and included and that I wasn't just gonna get everything covered and have to pay a higher bill. They gave me all the options. They've also always been very helpful and they resolved any issues I've had quickly and efficiently. Recently, I had to replace my key fob because I lost it and they were very helpful. Whenever the door has been opened, I get a call and they've handled it and have the police go. I feel safe and I will not get rid of them. So far, it's been 12 years and it's been great.

A rep explained everything to us. It was $300 to get started and that included sensors for doors and the windows. It also included an alarm system that would ring very loudly. The installer was terrific and he answered every one of my questions. ADT is an excellent company. We've had reactions from them when people have come to the front door. They have called the number here and notified us when there has been a problem.

I like ADT's service. Whenever I call, I always get an answer right then and there. We added the doorbell and the camera. So far, so good.

We got ADT for this house 23 years ago. At some point, we had a break-in and part of the reason was the installer did something so that part of the house wasn't monitored. And we had to make an insurance claim. And our insurance weighed us. So, we ended up paying for the break-in. Many years later, the prices kept going up. So, we decided to try and switch. I called ADT to tell them and they said, "Don't do that." And I had the most wonderful person. I had tried for years to get people to help me regarding that break-in and nothing happened. And I got this one woman and she understood that we had to spend a lot of our own money for the break-in.

I was manipulated and lied to by multiple ADT employees: My experience began when I was signing up for a contract and was told over the phone by the sales rep that it would be 2 years. I agreed to it because I knew I would be in the house with the system for exactly 2 years. When I went to cancel the system 2 years later, I was told the contract was actually a 3 year contract and I had fines to pay if I wanted to cancel early. I was frustrated, but couldn’t deny the contract.