ADT Reviews

I specifically had already known about ADT and I wanted to give them a shot. Initially, when I spoke with someone, it was a good interaction. When everything started getting set up, though, it became a bit different. The pricing was completely different than what I was first told about but recently, I was able to get closer to the deal that I was expecting. Last week, when somebody came out, I was trying to cancel first. But we worked out something to where I got it back around the pricing that I was told about. I like the fob. You can turn the system off from outside of your house. It was nice and the general security in general is great.

The technicians that came out did a very good job in explaining to me and hooking everything up. The hookup was fast. They put a panel in my wall. I really like my ADT system, and I'm probably gonna be upgrading with some other things that they have. ADT is very effective. I trust them, and I love my service.

I had ADT back in the day and I decided to go back to them since they were the first one who answered my question and reached back out to me. I’ve had the system for a week and a half and some of my cameras are not working as of today. It’s been going on for two days. I bought cameras because somebody stole from my house. I don't like to have $1,500 laying around. The installation crew was terrible. I was told that they were gonna be in my house between 2:00 and 4:00. They waited until 5 o'clock to call me and say that they were running late. That's bad already and they cannot give us out a phone because they got bad connection. That's the oldest story in the world. They told me they were gonna come out on Sunday morning between 8:00 and 9:00 but they were here at 2:30 in the afternoon. I'm dissatisfied with ADT.

I wanted a camera. At first, the experience with ADT was good, but come to find out it was terrible information that the rep gave me. He was not upfront. I was told the $99 fee, the upfront fee that was gonna be reimbursed to the Visa card, that I was gonna get that within three days in the mail. Come to find out that's not the case at all. I thought I was dealing with ADT, but I wasn't. I was dealing with a third party.

I went online and I was checking to see who had the better price. As far as what they had to offer, it's pretty basic and I was trying to keep it basic. I didn't want to pay $80 for something basic and that's how I came to my decision to go with ADT. The gentleman's name was Gabriel. It seemed like he was still trying to learn the product but all in all, he seemed very friendly and courteous. It was a good experience as far as customer service.

The sales representative was helpful and explained everything well. Then the installation was all done in one day. We had ADT before and the system's basically the same of what we have now so nothing new.

The sales representative called, explained everything to me and told me there was a special going on for right now. The service guy that came out and evaluated the house called ahead of time and then he told me the package that I signed up for. He was very knowledgeable about the ADT system and how we can add on to the package later if we wanted to. It was a great experience with the guy who came out to install it.

I've got ADT in my home in Paducah, Kentucky since 2007. I got it recently as well and the installation went really well. The gentleman explained things to me. He gave me a pamphlet. He said I could alarm and disarm the system with my phone. We got a great alarm system. Just a whole lot better than what I had. I had it earlier with Spectrum down where we bought the house. But they ran into some problems. I had tried to get ADT down there before, but I couldn't. They couldn't compare with what Spectrum was at that time. I asked ADT about giving me a discount 'cause I had one here in Kentucky. They said no, they couldn't do that at that time. But that was several years ago that I called and inquired about it 'cause I was gonna go with them. Because I had it here in Kentucky, I liked the system I got here and I wanted to go with them. But at that time, the price was just way out of hand.

The installation was excellent. It was done in a day and they walked me through everything. With my ADT system, I like that I'm protected. The app works perfect on my phone too.

ADT's rep was being a typical pushy salesman, but he gotta do what he gotta do. Then, it took him a long time to get the installation done, and he had to come back the next day. That was a little bit of a headache. I just haven't had really a time to call, but my frustration is that it was kinda like here-are-your-manuals-and-here-you-go type of thing. He didn’t really show up anything on the app or anything on the keypad really. I'm trying to just figure out how to do stuff on my own. The only difficulty I have right now is that we have a video camera that I'm trying to set up some video motion areas, where it's pointed at the road and I don't need it going off every time a car drives by, but I do need it going off if somebody pulls in our driveway. He didn't know how to set that up, and that's kind of how he left it at that.

We had ADT in Indianapolis six years ago. The rep was good and explained everything to us. The installer set the system up on my phone. My wife uses the system when she's at home by herself.

I went with ADT because they have more security options. So far, it's good. I like the fact that this alarm is loud and if somebody comes in here, I can use my phone to arm and disarm the system. I feel secure having it and the company seems to be legit. Depending on what the needs are that you're looking for, they know how to make you feel secure.

My mom doesn't really like ADT. I called to cancel it and I sent my papers in to cancel it.

I spoke with two different managers and three different representatives of ADT. They were all very helpful and they communicated very well with one another. They took very good notes so that the next person would know what was going on. Their installer was very thorough with the different pieces of equipment that I had to choose from and what security the said equipment would provide.

We were at our daughter's place and I was setting up ADT for her. The place that she purchased had an older system, so I called the 800 number that was on that and it went to ADT's number. The rep was pleasant and very informative. Then, the installer who came out was Philip and he was excellent. He did everything he was supposed to do and walked us through every step. He explained everything and did everything perfectly. So far, my daughter loves her ADT system. It's really good, effective, and up-to-date compared to what they had in there which was really outdated.

ADT's installer was very informative and worked as quickly as he could. Their price is a little high. Still, everyone from ADT has been good.

The installer was very professional. He did a very good job. He went over everything. He answered every question that we had. I was very happy with it. They had quite a few options and laid them out, exactly what each option was, and the advantages to each one. So the whole experience was good.

The system is mediocre at this point because I have a problem and I can't figure it out. I can’t figure out how to work the equipment and it doesn’t address it in the quick book and I can’t find anything on what’s happening with the in-depth instructions. That’s a little discouraging. So now, I need to call them. On the packet, it says that if you're a customer under 90 days and have any questions, you need to look it up online. If after 90 days, you have a question, they gave an 800 number to call. That makes no sense to me. You would think that within 90 days, you should be able to call and ask whatever questions you want. I’m gonna call in because I'm not gonna set up an account online. So, I'm hoping that when I call them, I don't get charged for the call.

The sales reps were really great. They gave me a low plan that my budget could handle because I'm on disability. They went from low to all the way up as high of all the things I could add. I got different options and the system is easy to operate. I really, really like my alarm system. I sleep better. Also, since it's an ADT, I know that they can't rip it off the wall.

A neighbor may have told me about ADT. I’ve heard the name and I know who they are. I called them and a gentleman came out. There were a few things that he didn’t do. We couldn't even find some of the things that were on the list of things that he did. Some of the things weren't necessarily important but the other things were necessary. The guy told me I didn't need those barricades on the door and I took them off. Then somebody broke in again while I was at church yesterday. The building they broke into is a big building connected to the house. It's locked but they still knew how to open the lock and go in. They stole a whole bunch of brand-new stuff worth $230 but it was no big deal. He couldn't take more because there wasn't anything left in the barn but my big tractor and a trailer, and they weren't able to. They probably didn't have a big enough truck to take my tractor away.

The salesperson did a very good job of explaining everything. We were very pleased with the overall process. Then the installation team was very professional. They cleaned up after themselves.

We should have gone over the contract before ADT installed. That’s something important. I didn't know that it would cost me $2,000 at that time, plus the $66. They need to discuss that exactly because what if I didn't have that and the installer had already put the equipment in? What if I didn’t have $2,000 in my bank account the next day? That's a lot of money to take out of somebody's account. I thought that would be an installment over two months. I went on here because I could afford it, and they reimbursed me some back. They had to reimburse me that because I'm on disability.

We've had ADT before. We got them again and our interactions with the sales reps were positive. They were courteous, professional, and it didn't take long, so that was important. As far as the installer, he did clean up behind himself. Nothing was left undone. He was professional.

When I purchased the home, I got an offer through ADT and I liked the offer. Also, I've always heard of ADT with homes. My sister has it and I loved her system there. I decided to go with it and when the guy came here to set everything, he explained it very well. With ADT, I feel safe with my children being here. I know my home is protected and I feel safe going to bed at night.

I really like the technician who came out to install my ADT security system. He left everything as it was and didn't make a mess. There was also no need of getting more staff to come in for additional assistance or anything like that. So far, my experience with the system is good but I still have to get more familiarized with it so I can get the voice control going where someone opens the door, if the system tells me that the door was open. Currently, I get just text messages, but that's not really what I want. I also have to call the tech again for the camera outside that I have since it hasn't been working. But other than that, I haven't had any problems.

ADT's pricing is confusing. Whoever called me the first time said that the installation would be completely free, that I wouldn't have to pay anything. Then when the installer arrived, he said a certain number of things are included, but not the entire installation. Ended up being about $1,200 in terms of the overall cost. So that was one thing. The second thing was that the installer did not tell me nor did they tell me over the phone when they booked the appointment for the installation that there would be an installation fee of $220. So in addition to the $1,200 that I paid, I was also charged the $220 fee. I talked to someone about that, and they said there was nothing they could do about it, said that I supposedly agreed to it on a recorded phone call of some sort.

I had an email with some promo items. That is what made us call. And we got a new house, so we just thought it would be a good time to do everything. My husband wants to get it done. We had called one other place. But they didn't offer as much. However, once we got ADT out here, we found out that you pay for every little item. So, it maybe could have been equivalent. But at that point, they were already out here. It was kind of a pressure. We had to make a decision that night or we lost all these discounts. I just don't work that way. My husband probably does. But I'm one that I wanna think about it overnight. I thought when we called into ADT, once we paid our monthly bill each month, all our equipment was in there. I had no idea the equipment itself cost so much. So, if you're signing up for ADT, there are a lot of equipment costs too.

My husband and I went through ADT when we lived in Tennessee but then he ended up going with ADS instead. Now that I'm a widow, I chose ADT because they're nationally known and they're a great company. I called ADT on a day when they had $850 worth of free equipment. I went with them and worked with their tech David. He has to come back for my cameras though as I don't have my Wi-Fi set up yet. I got tested for COVID and told David that I was negative as he was around me before I got tested. He called me back yesterday to see how I was feeling. People don't do that anymore. I'm totally satisfied. ADT has a good alarm system and I would recommend them to anybody.

The installation of our ADT went fine. However, when the tech support recorded our email address, he had an incorrect letter in it. So, I wasn't getting the email to go ahead and log in. When he called, it took 20 minutes of him either being on hold or trying to get through to someone. Once he finally got through, then they were able to correct the email address. Then, I was able to get the email link that necessitated me going in and doing what I needed to do with it. The system of ADT is good.

I had this company who did my property inspection. They had a thing called Porch and on that Porch services, they had a discount from ADT around 800 some dollars on the equipment. That was how I got in and they came and installed it for me. The rep was really good. They answered all my questions and that was how I set up the appointment.

The technician that came to my house was amazing. He was very patient with me and he worked hard to make sure that everything that I wanted was met. I appreciated that. I was supposed to get a refund on the 300 something dollars, but I haven't seen it yet. Apart from that, my experience was good.

I was specifically looking for ADT and it didn't dawn on me that there were different companies that contracted with them. On my initial call, I had some very specific questions that I wanted to ask. I spoke with a young lady, and I could tell that it was somewhat scripted and she wasn't able to answer my questions. She seemed bothered that I had questions that didn't fit into where she was going and I was very annoyed that she was trying to collect general contact information from me. I told her, "I'm not ready to give you information. I'm ready for you to answer questions that I have." Ultimately, I ended up speaking with a supervisor who was a little more helpful and was able to answer questions to get things set up.

The sales rep and the installer were very professional. So far, everything is good. I feel secure with ADT.

Everything was perfect with the installation crew. The technician that came out explained everything to me and gave me a nice breakdown. We walked over the property and he explained what system works best for me, so overall, I was very satisfied with the whole process. It was very professional. I got a discount too 'cause I'm a USAA member. The service package is very good and I like the front door camera.

ADT's reps helped me get everything done and they explained things to me when I didn't understand. They were very polite and they did really well. The guy who came to install was nice and polite as well. He got his job done, he did it, and he didn't leave a mess. He did what he had to do.

The sales rep and the installer were good. I love my ADT system. It's user-friendly.

I'm satisfied with ADT. I enjoy it and would definitely recommend it to someone. The guy that came was very professional and had good people skills. He was a good gentleman.

We just moved down here from Tennessee. We had ADT at our house and it makes us feel a bit more comfortable leaving the house, so we can keep our eye on it. I work hard for our stuff. We like our stuff. The installer was phenomenal. He installed everything and got it all taken care of. We talked and he explained everything. I felt he really cared about me. He did a great job. I can lock the door with the keypad, and I can look at my phone and view the camera. It's almost like I'm at home. I know what's going on.

The overall experience is good. The rep was nice and installation went well. The doorbell camera comes in my phone which is very convenient. However, I thought that 'cause of the doorbell camera, we'll have access to the panel but they were telling me that it doesn't. That's the only thing I don't like about the system and I have to call today to purchase an extra siren. I have a three-level townhouse. The panel's on the first floor and they're supposed to come and install a siren to go on the third level.

I had two locations that I needed systems and ADT was a national company I could talk to. The sales agent was very pushy though. I got the system but I'm so frustrated because what they initially sold me was not what they presented to me when they came to my house. They said I was gonna get stuff to protect my doors and windows but it was very limited. They also mentioned a motion detector. So, they could say that and be very direct but they don't. They want to mislead you to believe that it will take care of all your doors and windows.

I was told ADT was one of the best companies to get. Their customer service rep explained everything to me pretty much in detail. It was easy to set up the appointment and get somebody out here. The young man who came was very detailed about what I was getting and what he was gonna do. He seemed to be very knowledgeable about the system and helped me decide exactly what I needed in me. I like that about the technician. He did his little assessment, and he was quick. He was really respectful and nice. So, it didn't take long. It took like a day or two when I called and somebody came out the next day or two. The equipment is simple, and I like that I could do everything from my phone.

I met the installer at home on the day he came over. I had to go back to work that time. He was a nice guy. He put the system in and he explained it to me. However, I didn't particularly like where he put the main control board ‘cause when I'm in my bedroom and if someone opened the door, I couldn't hear it. It's so far away. I thought it should have been more centrally located in the house, but it was already installed when I got there. He left me his personal number. He said that generally, they don't do that, but if I have any problems and I can't get any satisfaction, I can call him and let him know what's going on.

ADT is a company that's been in business for a really long time. I figured that was one of the best companies so I went with them. The sales agent was amazing. She was a really nice girl. She helped me a lot. The guy during the installation was amazing too. He was professional. I'm happy with the installation and with my service at this point. I have a son and the main reason I put it on was to feel safe, secure and comfortable in my own house. I feel more safe now.

We've just signed up in less than a month. I'm really worried about the safety of my aunt. I'm here in LA and she's in San Francisco. She's 90 years old with dementia and Alzheimer's. The ADT system is not meant for people with memory problems or people getting old. So it didn’t work and it created a problem for her. One time, she accidentally was cleaning it and it just went off. Then the fire truck, the 911 and the police were all there. And she didn't even have the slightest clue of what was happening. I was at work and was stressed out about what was going on. She said that she didn't need this thing in her house and she wanted to throw it away.

The person who owned the home before me already had ADT set up. They are popular so I went with that. Also, when I set up my power, they were through a third-party so I got through to ADT and my internet service all in one call. One guy showed up originally but he didn’t have a certain device or equipment needed, so somebody else had to come out to assist.

My ADT system installation was quick. So far, I like the recording feature. It has been a good system and other people should have ADT installed if they don't have any security system yet.

I had ADT years ago but I'm not satisfied with it. The rep said that he wasn't able to give me what I wanted and what I need that I feel would be safe for me. Everybody always says that the way the house is, it's the way it is. Instead of people trying to do it, they make excuses. I called because every other night, someone comes up my steps. It scares me so I said that I wanted the camera thing so I can see who it is because I am not gonna open my door. If I had the camera, then I knew that I will still have the in-home system but I need something where people don't think that I'm crazy.

I selected what is in my ADT security package myself. The installation was smooth and fairly fast. But the system hasn't functioned since it's been installed. It's been going off and going all haywire. Mostly, the CO detector was not linking properly to the system, and so it was setting it off without detecting the CO. Then, the backyard camera wasn't relaying any images to the system either. I'm having somebody come out tomorrow. But because it's not functioning currently, I'm fairly dissatisfied. Also, originally, I was calling up as far as canceling the policy because it hasn't worked since day one. I was like a day short of when I could do it without any repercussion on my end, and the management was not budging at all.

My signing up experience has been really bad. Initially, I thought it was great. The clouds were parting and unicorns were coming out when I spoke to the initial person that got me signed up. He told me I would only have to pay for an installation fee which would be $100. He ran my credit then he said they'd give me a a Visa gift card. I told him everything I wanted. I was very specific. I told him about all the windows I had in my house, all the doors, and I wanted a camera in the back doorbell and the keypad. He said, “Okay, no problem.”

At the time that I went with ADT, they had the 850 equipment and the $100 gift card. Their reps were good. However, I had some issues with it already and I haven't had it for very long. My front door camera went out but I was able to get it fixed within a week. Somebody came out.

I knew about ADT and figured that would be the best option for me. I got an email from them too. The purchasing process was flawless and the installation went well. Since having the system, I like the security and peace of mind for the family when I'm not there. I'm still getting familiar with it, but it's pretty good so far.

The ADT representative explained everything to me and he was awesome. He told me how to work the system and if I had any problems, to give him a call and they would come out and assist me some more if I didn't understand it. I'm learning and it’s turning out good. Once I go in, I have to hit a button to disarm the system and it’s easy. When I leave, I have to hit the home button and I'm given 30 seconds to exit my home.

I'm enjoying my ADT system but I wish I could have gotten my camera put in. The installer said he wasn't able to do it because he couldn't hide the wires properly. Other than that, he was pretty knowledgeable and he had his mask on while he was here. He came out because I was doing a upgrade and I was trying to get my cameras installed just to keep up with the new technology. I like that the technology is up-to-date now and it's a little bit more better for us. I like the chimes, the door sensors, and everything. The system lets me know what door is open and what doors you're coming through. I also love my remote buttons. All in all, ADT has been a good company to me.

I got ADT for safety measures because I'm going through a real bad divorce. The first rep was was okay. The second one was a little bit better. But the third rep really helped me out a lot. The installer was great. He made sure that everything was up and running. He walked me through the system and showed me where he was gonna put everything. He made sure I knew how to run my system and I knew what I was doing with everything. I love my cameras, the alarms on the windows and on the doors, and my alarm outside. If somebody was breaking in, there's a little red or green thing outside. It alerts on my outside too.

With ADT, I feel much more secure when it's on at night. The rep was nice and helpful. The installation team was awesome and very informative. The guy went over everything with me with the app which was very easy.

I talked to a junior-level person who wasn't able to give me the discounts that I wanted. I was called by a manager who pressured me with multiple phone calls, and almost lost the sale because he was pressuring me, and finally because he was trying to get me to put down $99 just to get a price on this. I thought it was a bait and switch. They told me that they were going put certain things into my home that didn't end up putting in there. I thought that he packaged it was telling me that I wasn't going to have to pay anything. But what he had put me into was something much more expensive. He was getting anything to get the installer and so I kinda knew that this was going to be the case just by the way that the call is going. It just really seemed shady. The only reason that I went through with the whole purchase was the actual consultant that came to my home, the installer.

Every day, they kick my door in. Went there and stole all my stuff. The installer came out, did professional work, and took care of business. He showed me how to do everything, was nice and professional. Couldn't be any better. I got ADT down like I'm supposed to have it down. It's doing the job. I feel comfortable in my house. I go in there, lock myself in, and put that thing on.

The guy that came did the installation and he was good. Everything is going fine with ADT. I like the app too.

I heard ADT was one of the best at the time, and then I just got tired of dealing with the company I was already with, so I let them go. ADT's features are better and much more than what I was offered from the company I was with. And then, their rep was good. I liked him. He showed me how to work the system. I like the system better because I'm able to do a lot of stuff on my phone when I'm not at home, like lock and unlock my doors, and they gave me a remote, whereas the other company, I didn't have any of that.

I was trying to put a security system up where I had cameras in my house alarm because there have been some car break-ins in our neighborhood. However, I regret buying ADT. It doesn't record like it's supposed to. Instead of being colored during the day, they go black. And if somebody walked in front of the cameras, it takes anywhere from two to five minutes for us to actually be able to see it. We don't get a notification for two to five minutes. ADT sent some guy out, he came out, looked at it, played with it, and the day he was there, he had it where it was coming in about one to two minutes. But then, by the time he left, it was still back to the three to five minutes before we got a notification.

ADT's rep was great. I had seen a promotion through my mail and it said the free doorbell camera that was why I called that day. But then at the end of the day, I ended up not getting it because I wasn't prepared to pay them money. On the promotion, it said up to eight sensors plus a free doorbell video camera. I was expecting that and I wasn't expecting to pay anything out of pocket. That was the only thing that I wasn't happy with. I like the touchscreen and that it's very big and you can see it.

The rep was perfect. He explained everything in detail and showed me how to log in on my phone. He did a test run and showed me everything I needed to know. When he left there, I felt like I was ready to go. Even though it’s a 48-hour hold before they get to test it out, he did a good job in explaining what needed to be explained. The system is working out pretty good so far. I like that my wife can feel a little bit secure since I'm on the road a little bit. I can also control it while I'm out. I like that part too. I can disarm and arm it while I'm away.

I'm very satisfied with the features in the package but the whole point of me having ADT was because I had a domestic violence case going on. My abuser just got out of jail and he was showing up to my house. I have a 10-year restraining order against him and recently, I hit the police button. ADT was supposed to call me and ask if they need to send the police. I told the operator that I needed assistance but she didn't call out anybody. I had to call back and find out why it was taking forever for the cops to get here.

We've never been under contract with our previous home security provider and we wanted to secure more than just a couple of areas. We wanted to secure the whole house, look at other options and not just be wed to a particular company just because they're local. We wanted the best product and service, and we found it in ADT. My husband and I loved the guy that came out to install. His personality stood out. He was a calm, cooperative and very likeable person. He answered all of our questions. He didn't barge in on us. If we had a preference of technicians, it would be him. We’re satisfied with the service.

ADT is the worst. First off, whoever does the orders to start the service, they don't tell you exactly what you're getting and how you getting it. I was under the perception that I'm getting a video camera. I didn't know I had to purchase my own video camera or pay for it. They said first off that I was getting the video camera, the hand thing, when you come in and you turn the alarm off, and the sensors for the door. I was getting that for $27 a month. If I wanted to upgrade it and get more sensors, I could do that. I could have got it but not at $27 per month. It was not a good experience because that was false advertising. If you tell me one thing and then say another, I am totally disappointed. They also told me that the salesman will have my $100 gift card when he get here. But that was false too.

I have problems with how to use ADT's system including how to activate it and deactivate it with my remote. Still, I'm satisfied with them.

The representative that I initially spoke with was extremely knowledgeable and that's what made me go with ADT. She went over all the pros and cons, the capabilities, the integration option, exactly what to expect from the service, different pricing, all of that. The installation team was great. Again, they were very knowledgeable and went through different options and the best for our property. The guy personally had the system hooked up in his home so he was showing us the different functionalities from a wireless perspective, direct to your phone, kinda what to expect, what you can and cannot do. He described the different sensors that we can put on each window and each opening, how do you utilize the panel, how to utilize the light function when you're out-of-town or not home. He provided step-by-step instruction.

The sales rep was excellent. Everything was done in a day. I got the doorbell camera and I didn't have that with my other system so I like ADT better.

I did some of my own research online and found ADT. The sales rep was very helpful but it was a little weird at first. When you initially call, they would explain the offers. Then, the person that they transfer you to, maybe the supervisor, would say that they could get you better deals. It seemed like a middleman kinda thing. The installer was very professional, clean and a fun guy to carry a conversation whenever he was in my house. He was absolutely the better person that I could have gotten. The deadbolt that I got installed gets hung up on something and it always gives me an error unless I put pressure on the door whenever I have to lock it or unlock it but I was totally satisfied with ADT.

ADT was the only one who kept their appointment times. The customer service of ADT was good. They did their job. The installer was very professional too. He knows his job. He understood what we needed. The system is user-friendly for the most part. The only thing was we were thinking of putting a camera in the sliding door in the back of the house. But the cost seemed like it was too expensive. We have three cameras forward-facing, but we don’t have anything facing the rear. But the way they were pricing it out, just seemed off to me. It didn't seem like it made sense. I also think they're a little behind on the times with the contract. But that's what they do. Eventually, the contract stuff goes away. But so far, everything is great. The system works the way I think it works.

ADT is going fine. The features are great. I like the telephone.

I had the CenturyLink system so I had the smart home set-up and they were getting out of the eye control. I was told that I wouldn't have use of my thermostat. Where my thermostat is located, it's hard for me to reach. That was part of the reason for getting the smart home. On December, that was gonna all go away that's why I responded to an ad from ADT. I had a good interaction with the sales representative, Josh. He told me about everything. He even promised me two additional things that I really wasn't looking for.

I had ADT way back in the day and I signed up with them again. Their sales reps were great and there were no problems. Their installer guy came through and he explained all the products from top to bottom. He also explained what was the best, what was the least expensive, what was the most expensive, and he broke everything down. He told me about the different plans as well. From there, I made a decision on which one was best for my home. He installed it and did a good job. It was a great experience.

I have ADT in one of my properties but not in the second one. I heard about them from brand recognition and they were the first place I called. I dealt with three different people on the phone and there was pressure for me to do an app before they could give me a final quote. I’m in sales so it’s a turnoff. The technician was nice but I’m not a big fan on how they go in for the bump. To do the remote from my phone, I went from a $27.99 quote to 53 bucks. It seemed a little pricey. I had an $1100 credit and I still had to give the rep 50 bucks more, and he was trying to sell me more than I needed. I didn’t like that. I decided I’m gonna hold off on my second property and I’ll probably look for different avenues for that home. But I am gonna start using the alarm on the property that has it. I don't have any issues with the system but I have issues with the amount of equipment that he was trying to get sold to me. The experience was a lot more than what I had planned on.

When I signed up, they asked a bunch of questions about what I needed. The ADT sales rep that showed up at the house explained exactly what was gonna happen in the prices and that's what they said over the phone. The installers explained everything, including letting me pick out what I needed for my house because there were things that I didn't need, like the window sensors. I had but one window sensor just so I could get the outside cameras and they broke it all down to the pricing and how much it would cost a month. They also told me to let them know if I have to leave the house and they will come and install the same cameras in the new house at no charge.

On the phone, it was sold to me as a $99 out-of-pocket fee. But once they were at my house, it was a very, very expensive product. So it was misleading. I decided to go with ADT because of the name, and I felt confident rather than going with a lesser known company. They told me I had three days to cancel, and I called within three business days. But they wouldn't let me cancel after that. They told me Saturday counts as a business day according to them.

The rep was excellent. The system is excellent as well. It meets all my needs. I feel better about the whole deal.

I used to have ADT years ago and I never had a problem with their service in the past. The only thing I had an issue with was they said I didn’t qualify for the $100 Visa card and I didn't know why because I got an updated alarm system and a camera. It is what it is. The installation crew was good and I like the new touch keypad. But I had to have somebody come back and go over the camera thing with me. I had a problem in the beginning. I kept getting on my phone, “Battery low.” I had them sent another guy out within two days and he came and explained to me that the doorbell takes three days to charge up. I wound up having to take it off and we had to charge it.

I called in to AT&T and they transferred me. I was told that they had this deal and that they worked with ADT. I was transferred again and the person who answered thanked me for calling. I told the person that I got transferred and I didn’t call. Then that person transferred me again. I kept telling them that I got transferred from AT&T. Nobody seemed to know where I was being transferred from, which was very strange. I almost hung up a couple of times because they didn't even know what was going on but I stayed on the line.

I got three houses with ADT and everything's all good. I got a couple of cameras that need to be updated but the system is alright.

ADT is a national name. It's one of the names that kinda stuck in my mind over the years. Their customer service was a little bit confusing to me because they told me some things that didn't really make a lot of sense. When I went to talk to the installer, he made it make more sense to me. He told me things that they didn't and vice versa. I was a little disappointed in that aspect of it. When the customer service talks about the equipment, they should talk about price points on each piece of equipment that they're talking about. When they say $800 worth of free equipment or even $1,490 worth of free equipment, it doesn't really add up to a lot of equipment. The items are very expensive, which I really wasn't aware of. That was the one thing that the installer was able to explain to me. Each piece was this much as opposed to not knowing in advance.

I spoke to a young lady on the phone, and I had some hesitations, but she got her supervisor on the phone. He worked out a good deal and the guy came through. We liked the package, and we took it. The installer was very professional and he was on time. He called before he came, explained the whole system to us and what we needed to do, and did a hands-on training for us.

We moved to a different area and were kind of uncomfortable. We didn't know the area very well. We were planning on staying there for quite a while so we thought we should invest in a security system. I saw that ADT had a promotion going on so we called to get some pricing. It all sounded pretty good so we went moved forward from there. Over the phone, the experience was really great. They tacked on some extra perks which was really nice since it was our first time buying a home. During the installation, Morgan was awesome. She went through everything with us and made us feel really comfortable. She took a lot of time to make sure that we had all the things in the right place.

We’ve been seeing signs and commercials of ADT and we knew about it but we had AT&T. When we talked to the representative of the telephone when we got ADT, we wanted a camera. She said she would throw a camera in there. But the rep who came and put everything up said that we could get the camera for free if we upgrade first. The sales rep didn’t tell us that on the telephone. So, we were thinking the whole time that the camera went with the package.

The technician told me how everything is to be done. What's new to me is the doorbell camera. Everything else I know. ADT is good so far.

Our salesman was a hassle, but the guy that came on to fix everything was great. The salesman completely screwed the thing up and put the wrong doorbell in. My house is too old. So he knew that the doorbell wouldn't work. We couldn't turn it on because of not enough power. A guy, Monty, came out and said, "Hey, salesman took advantage of you. He should have put another camera up and left your Ring doorbell up ‘cause that works great." He fixed it and put another camera on the garage.

ADT Security is good. I had a pretty lengthy conversation with their rep. He explained everything to me and told me how everything worked, what I was looking at, and what we were getting. Then they hooked everything up and showed us how to work it all. But we were supposed to get a $100 gift card in the mail. We ain’t got that yet.

ADT has been around for as long as I've been alive but what got me to choose it was the people who did my inspection. They have a partnership with this company called Porch then Porch called me through ADT and they spoke to me about this offer. Somebody came and talked to me about it and the deal was all right so my husband and I got the system. The installation person that we had used was a real nice and cool guy. However, the alarm that we have on the back door by the kitchen is highly sensitive. Even you're in the kitchen and you close the refrigerator door or the littlest thing, that alarm is always triggering something to go off. We contacted the person who installed it and he said there was nothing they could do about it. He said to move it off the door. But if we move it off the door, the door won't be protected. That back door sensor is the most annoying.

We've used ADT at every home we've ever owned. Everything has been fine since the installation. The guy that came and installed ADT was really, really good. He did a good job explaining the plans and working with me. He was here for about four hours. He did a very good job. I've really enjoyed using the phone app. He helped me with that and showed me how to work it from the wall.

I called to get AT&T Wi-Fi and AT&T asked me if I wanted to get home security. I just recently purchased a house, and I got a 17-month-old baby. With everything going on, I went ahead and got home security. That all went well. I got all kinds of extras and they were willing to help cover some of the cost. The downside is we're on a tight budget right now, but I talked to a supervisor and she said, “Hey, we can give you a $100 Visa gift card to help cover the installation cost.” I said, “Okay, that'll do a little better.” They did more than enough.

I've got friends that have installed their own cameras, which were primarily what I wanted. Then, I stumbled onto a website from a click. I received a phone call from ADT and from there, I was told there could be a free consultation. But it was deceiving. We were going over about what to install and I asked if the rep if they just install cameras. They said that I have to get a basic package. I decided to go with it but whoever I talked to gave me the impression that it doesn't make a difference if you get two cameras or 20 cameras. It's gonna be the same thing. They set me up however I want and then it would be just one charge per month. But it's not how they do it.

ADT had a $850 credit coupon so we went with them. The system is wonderful and I am most happy with the doorbell camera. I'm very satisfied with ADT.

When the person from ADT was here, we walked around my house and decided which windows needed more than others and which could be done about anything. I said, "I’m gonna buy equipment, but I’m gonna buy what I really need." He worked with me on that and I got what I needed. Right now, I’m enjoying the system. When I'm ready to shut in for the night, I wanna lock myself in and it says, “System Stay. Leave now.” So the only thing is you're staying in the house, but then the announcer says, “Leave now.” That needs to be tweaked. Overall, my experience went very smoothly. I feel safe. I feel more secure, especially when I'm away from my house, and also, when I'm in my house.

During the process of buying my home, ADT had reached out to me. I went with them because I've heard a lot of great things about them and that they do work with the military very well with deployment situations. The rep was super-nice. I asked a lot of questions and he explained everything down to the micro-bit. He showed me that there were a bunch of different options of what I could do and we went with what I thought was best. I didn't feel like I was being pressured to buy everything that was on the list. I love the system. I don't have the doorbell thing right now but that's something that I'm eventually gonna do in the future. Once I do get Wi-Fi, I will be upgrading my system. I am a single mama-to-be and ADT has made me feel a lot more secure especially being in a neighborhood that I'm not really familiar with. Being here and having the security system lets me sleep peacefully at night.

The sales rep was a really good person, and he was thorough and complete. He was on top of things and he showed me everything. When the installer came out, he introduced himself and went over the packages, including the extra packages I was looking to get. As he started putting everything in, he told me what he was doing and why he was doing it. He was into it and it was good. Everything’s working great so far. I really like it.

We upgraded our Wi-Fi through AT&T and they had a package. They gave a discount and they connected us to ADT. The gentlemen explained and gave an overview of their system. Then, they scheduled a date to send a representative out to do a install and a full understanding of what the requirements were. It took about a week. The discount was $800 worth of equipment. We don't have a big house but to do the house, it may be another almost $1,000 of equipment. So, that surprised me. Then, the appointment was late and it took the rep about five hours to install. So he was here from 4:00 PM to 9:00 PM, which was kind of odd. But everything got installed and everything works. ADT should make the initial estimate a little bit clearer. The technician that came here seemed like he used some type of spreadsheet to do the initial estimate, which was different than the actual estimate once you put it in. So, it seemed a little confusing.

Yesterday, I called the agent, Ulysses. He's the one who installed my ADT system. I wanted to ask him a few questions and he didn’t answer his call. I left a message but he didn't call me back. He never told me anything about the license. I wanted to know if I need a license for any false alarm. He needs to explain that to me. He also told me he would send me a sign but it's been 10 days and I don't have a sign yet.

I've known about ADT through a couple of my friends. My friend in Erie just bought a house with his fiancée. They got ADT and they liked it. The big thing with ADT was the smart aspects of it. I am very much into smart technology and automating things. I really liked the fact that ADT had this control app that lets you control different things, like the front lock, the back door lock, the thermostat and even the lights. The big selling point for me was home automation. I like the ease of use, the accessibility of the phone app, the functionality, and the features it has. I like the fact that I can pretty much control the entire system from my phone and I can always and add more to it later on.

The ADT installers hooked up everything well, and everything was well-explained. I like using the app. It’s more convenient.

When I talked to somebody on the phone, they told me it was gonna be 27.99. But then they were trying to charge me different. It was around 69 and I said, "No." They called the manager and they said it was 27.99. So I got that but there was a surprise. They added another $7 because supposedly, if the alarm goes off, the police doesn't come, a guard comes. Other than that, I'm satisfied so far. The system is doing good. I'm just waiting to see what happens to my $100 gift card.

ADT was misleading. They should be honest with people. Honesty is the best policy. They could improve on being upfront about the cost of things and what's included. I went with them because of their promotion but I'm not happy with the procedure and the price. They lure you out there with $850 worth of equipment then you get a sales rep that puts a little pressure on you to get the stuff. That's when you get into the gist of things and when they break it down, it's not what you anticipated.

The guy that came out was very professional. He was very polite and courteous. He explained the system very thoroughly. He went over setting the alarm, taking the alarm off, showing us the pictures, and showing us how to look at the pictures. He went over a whole lot of stuff. I'm going to get the doorbell alarm, but he let us know that it needed to be hardwired. So I have to get an electrician. I have the smartphone app and the remote button. So if we got stuff in our hands, we don't have to worry about pushing numbers.

I was referred by my mom to ADT. She's been with ADT for some years now. Everything went smoothly. The rep updated me on information I didn't even think to ask about. She kinda told me everything that needed to be done. She was very informative. She was even answering questions that I didn't even think to ask ahead of time. I had a good experience with the initial contact. The guy who came out to my home was also very informative. I felt like he listened to my concerns. I don't feel like he was trying to oversell me and a lot of times, you feel like you're being oversold things that you don't necessarily need. I didn't feel that way. I didn't feel like I was being taken advantage of. He helped me get what I needed based on my on budget. The only thing is I thought the monthly bill is pretty high. But other than that, everything was great.

The sales representative was great. He got in-depth about the different plans and exactly what we're getting into before we agreed to it. The installation was easy as well. As soon as we gave the guy the green light and we chose our package, he took off with it and got it all done quickly. My wife is a stay-at-home mom and I work about an hour away, so it's good to know that she's covered. I have peace of mind.

When we purchased the house, there was already an ADT panel in here but it wasn't activated. I went with ADT because they are very well known. I also looked at reviews online and it was in the top five so I felt comfortable with it. We are satisfied with the system. It's working as promised and the panel is easy to navigate. We also went ahead with the shock sensor. Overall, we're pleased. They were professional, efficient and provided us with everything that we asked about at a reasonable cost. It's worth it.

There was already an ADT system in the house that we're trying to move into. They had an older system, and we just did a few things. Then my insurance agent told me if I have it, it's supposed to help on our insurance. We just went with what we could afford right now and we're waiting on getting the Wi-Fi in the area and get the upgrade on the security camera and stuff. Having kids, my favorite feature is telling me when they open the door or windows, the chime, 'cause I know when they're running in and out of the house.

I heard about ADT through word of mouth and their advertisements, and because of their brand name and the sophistication of their equipment, I went with them. John, the technician, tried to sell but he was great. The features are good and I like them. I would like to get cameras but they were extremely expensive. After I speak with them and test it to make positive that there has been a signal, my sense of security will be at 100%. I would like to set the alarm off with somebody, and they can tell me that they're getting the signal just to make sure it works.

I know a lot of family members and friends that had been going with ADT for years. ADT's been around since I was a kid so I also did some research and looked up that they are one of the number one security system services. My family comes first so I definitely wanted my home protected with one of the best security services around that's why I picked ADT. The guy that came out to install was professional and everything was up to par. He took care of us in my home and I appreciated it. He showed me how to operate the system. This was the first time I've had an ADT system. He showed us tricks on how to arm and disarm the system and how to use the keypad. He went over the basics with us. He was good with demonstrating. He's a good worker.

I was calling ADT for information at the time and the rep put me on with her supervisor. I ended up getting a lot of free stuff, but made up for the increase in cost, when I really was looking apples to apples. It was more than I was wanting to spend. But the amount of freebies that they were giving me kinda made up for it in the long run. Because I was able to do a video doorbell and a video camera outside that I hadn't planned on doing.

They seemed to have a great rate and the sales team was knowledgeable. It was a pleasant interaction. The guy who came out to install everything listened to what my needs were and made sure that I wasn't given any more than what I needed and wanted. The system appears to be good.

ADT's installation team arrived when we were moving and our stuff was everywhere. The techs came masked and had things on their feet. They were kind and helpful. The team got my system set up quickly. They had to call when everything was set up though and that took a while. Still, everything else was pretty quick. Being with ADT has been a positive experience so far.

ADT has been a brand name and it’s been up there for a while. I called them and it happened so fast that I didn’t check out the other competitors as far as the pricing and all that stuff. The installer was nice and knowledgeable. He seemed like he knew what he was doing. He went through the system enough for me to understand what to do. I see some buttons in the screen that I don't know what they're about and I don't know if I need to know. But I understand as far as the usage of the system, arming and disarming, and opening doors. I do most of the moves through my phone.

The guy that came out to do the installation of my ADT system did not finish the job. He didn't even do the doorbell. He didn't have the motion detector. He didn't have everything with him. He said he was gonna go and come back that same week on Saturday the next day, but he never came back. I contacted ADT and they said that somebody will be coming out next week Saturday. I paid the $327 upfront. ADT charged my card way before the installation was done. The guy I spoke with at ADT gave me $20 off for my payment. I don't like that there's no motion detector. What's the point of even having the system if I'm not gonna get any alerts on my phone that people are coming in and out. It wasn't done like how it was supposed to be done. It was just a whole lot of talk and no action.

I've had ADT in the past so I stuck with what I know. They didn't tell us about the packages so we weren't totally prepared financially for the downpayment. But other than that, everything's okay. The guy was good. He got there about 9:00-something and he finished up around 1:00-something. He was very thorough, very informative and made sure we knew how to work everything. He was very professional. ADT over a lot of these other brands is more trustworthy but they could reduce the price.

Most of my family and friends had ADT so I didn't bother with the other systems. We wanted the system for nighttime security when we are asleep. The young man who installed seemed to have been well-informed. He was friendly and he appeared to know in a way what he was doing. I wanted the camera but my system here would not take the camera. As soon as I get that straightened out, he's gonna come back and do that for me when I call. I like that the system lets me know when my doors are open and we are arming our thing.

The rep came in and talked about it. But I wasn't aware that I had to pay him upfront so I had to wait till the next day. So he came and sold me all the equipment. He was here for about six hours, got nothing done and left. Then he didn't show up for another week and a half until I called ADT again. They sent somebody else over to finish what he started. After a couple of days I paid the $100 dollars to get activated, he said that it was gonna come back to me in a Visa card but I haven't seen anything of that either. But when the second guy came over, he was way, way better and way more professional. That part was good. My sense of security is way better having the system. I like how much it covers as far as the property.

ADT's salesperson was absolutely darling. He was really good at his job. I only wanted the basic service for $27.99 a month but then he told me that I could have cellular service if I did that. I would have to buy something to get it. So, I bought their carbon monoxide monitor. That wasn't true. I called and told ADT that I wasn't happy with their $48 charge and they said that their rep misunderstood things and that I would get the $27.99 rate.

I had ADT before. They were more open to my availability even with COVID. The tech was very professional. He wore his mask the entire time. Also, he took his shoes off even though I didn't require him to do that. He was very safe, so I was very pleased with that. I love that I'm able to arm and disarm from my phone. That was a plus for me.

The rep on the phone was good. The guy that came and put it in was very professional. He did a good job. He was here for a while. He installed the pan. We couldn't afford the cameras so we just got the glass alarm and the door. It’s been a good experience so far.

I had ADT before and I passed it over to my son. A lot of my friends got it too. I didn’t have any security for a while but I decided to go back to ADT. I had a great sales rep. There's also a guy named Alejandro who comes here about these things. He was the one who did my system in installation. He went outside and put the cameras so I can see my windows and my door. I can see my car, the back door, and half of the neighbors' cars. I look at the cameras on my phone and everything looks beautiful. I set up the alarm system on top of my desk. It's a quick reach when I open the door and it's perfect.

I thought ADT was a bit cheaper. AT&T told me, "You're gonna get this package for nothing." But when the agent got there, it was all different. But he helped me whatever he could. I didn't get everything. And I'm not done. But I got whatever he could help me with. He went over the features and then told me it was $3,000 for everything I wanted, and how it works, and take care of my home and stuff. He did the best that he could do of my budget while he was there. I'm not done because I still need three more cameras, my door, secure code in my garage. So I told him, I will call ADT back in two or three weeks and buy a few more cameras. He did excellent. I would keep ADT.

I’m trying to get on to ADT but it wouldn’t accept my security word or my phone number. I haven't called them, and I just tried it online and wasn't successful with that. But other than that, I had ADT before and I was very satisfied with it. A friend of mine talked me into going with his company, which was a mistake. But I'm back with ADT and they had to put in new equipment. Everything is working fine. The system arms and disarms when I tell it to. Also, the reps were very professional.

ADT has a good reputation so I had the system installed. The team was wonderful and I had a great experience. The only thing I noticed that I'm not crazy about is that if the camera is set for a distance, it uses up my video. I already used up all my video for the month.

The guy did not show me how to change the code on the little keypad. But it ain't no big deal. I got a button and an app.

A very nice young man came to do the installation. He did an excellent job. I was very pleased with his service. He was masked the whole time and he was also wearing gloves. The system is very user-friendly. I work in software so I know the difference between user-friendly and non-user-friendly. I'm very pleased with the technology. It has improved greatly from previous software systems. I like having the cameras and having an app on my phone where I can view the cameras.

We've used ADT before in different situations. We knew it was a good product. They came to the house to get the system set up. We bought the whole package because we can use it on our phone as an app to lock doors. The tech set it up totally because it hadn't been to that extent before. We have a Shih-Tzu and the motion detector does not pick her up. He aimed everything above.

My first experience with ADT has been terrible. I was lied to. When I did this over the phone, they told me I will be getting a Ring doorbell and two cameras. They also said I will be getting a keypad for my door and eight contacts for my windows and three contact for my door. I asked what would my monthly payment be and the guy said it'd be $53 a month. I asked how do I get their service. He said that'd be $99 and I had to pay for it with a credit card. He also said I would get a $100 gift card back.

The guy from ADT that came out to install was very personable. He knew what he was doing. He knocked out the install really quickly. I had some changes that I wanted to make, and he was fine with it, and everything went well. He also made sure to have his mask on at all times. We have a keyring that allows us to alarm the house. So, from the driveway, my fiancée can easily just hit the button. ADT is something that I always trusted. There are companies that offer kind of the do-it-yourself route, but we know we can trust ADT.

The installer of our ADT system was knowledgeable about what he was doing, professional, and courteous. He had the protective shoe cover, gloves, and had a mask on when he was talking. Also, he pretty much tried to stay a 6-foot distance. One problem I have with the system is that I keep getting notifications about the front door charging or not charging. It's kinda frustrating to have to go through the emails and I get that about every 10 minutes. I have about 50 of them in one day. I told a rep about it and he got remote access to try and take them off or ease up so I wouldn't get those notifications all the time but I'm still getting them. Other than that, everything is working like it should.

ADT can't seem to get it right. It's a very crappy service. My doorbell still doesn't work properly. The first guy didn't even do what he was supposed to do. I was told by the person that came out that the installation was done not the way it was supposed to be done. I spoke to ADT and they said something about I needed an electrician in here. I'm gonna call the electrician to see what they say. If they say it's not on their end, then I'm gonna go with somebody else.

I had ADT about 20 years ago. I went with them this time because I know that they've been around for a while and I'm very satisfied with them. It's been a good experience so far. The fellow that installed my system was really excellent. I have the little key fob where I can set the system in the garage or outside and I like that feature. It's something new.

I had Monitronics and then, they went over to Brinks. Then, from Brinks, I went to ADT. I did a little homework and thought ADT looked like a much better product than what I had and went to get it. Their rep did an excellent job. He installed it and he explained it too.

I've used ADT before and I didn't have any problems, so I went back to them. Everything is good.

We had to reset the driveway camera the day after they installed it. We had to get up and unplug it and plug it back in. Since then, it’s been working okay. I fixed it. I called up ADT's technical support people, and they said I had to get up there. My brother and I got a 12-foot ladder out and set it up and I held it. He went up and unplugged it for 15 seconds, plugged it back in and it rebooted itself and it started working. I'd recommend ADT if somebody wants or needs a system.

I like the features included in my ADT service package. I have cameras and I like to use my app. I feel safer having ADT.

ADT is reasonable. I went with them and the installer was really good. I have grandkids and the youngest one who was two years old was right behind the tech trying to grab his stuff. He was really patient. I work in banks and what I have is almost the same system as what the bank has. It works really well. I love the keychain the tech gave me. With it, I can pull up, hit the button, and turn off security with bags in my hand or while holding the baby. He made things very convenient for me. I have everything I need. Other people should definitely get ADT. I recommend it to everybody.

We wanted to get a security system because we used to have drug things going around our place. I googled security systems and it came up with ADT. I've also seen a lot of ADT all over and our daughter in Wichita has it. What made us go for sure was that it's a three-year contract and if we do move, it goes with us. We like that. The installation team came around 11:00 and left around 1 o'clock or so. They trained me on it and that went fine. I am satisfied with the system. It went off one morning at 4 o'clock and it told me exactly what door was open. The system works good. At nighttime, I shut the house down and we try to sleep a little better now.

I had two interactions over the phone. One with the initial agent and another with her supervisor whom she transferred me to. Both experiences were professional. The money I invested in this system that I got, I feel better. I received what I wanted but I have not engaged it yet because a little thorough testing would have been good.

It was my intent at that time to call ADT and strongly protest the rep’s presentation, her attitude and things of that nature. She was the first one I contacted and once I started asking important questions, that ticked her off. The conversation was going so badly. I started questioning her about a number of things. Her demeanor was bad and she got irritated with me. And at one point in time, I even said that the phone call was not going very well at all. I’ve done sales and I’m on the business of choice too. You don’t get ticked off verbally or if you were together, visibly. You have those skills and you should have that initial training process on how to get around that and still not aiming at the customers.

ADT makes me feel better when I'm sleeping and knowing that when I'm at home, it's secured. I've only had it for a week but I'm happy with it so far. I would recommend it to people. It gives me a peace of mind. However, I live in the county and they said they had to get a permit for them to call the police. When I called them, they said that I don't need one. I was also hoping to get something in the mail and I got my contract but that hasn't showed up yet.

My sales and installation experiences were great. Everything seemed easy and smooth. The system's great too. I love it. I’ve set the alarm off a couple of times after that night, but that's on me. It's been good.

The ADT sales agent I had was awesome. He made sure I understood everything before he installed it, including how to use the system and how the agreement would work. The system I got has been very functional and it has been doing well for me. We feel very secure with it.This has been one of the better decision I made when I was moving in to have peace of mind that when I'm away, nobody's gonna be able to get in my place without being acknowledged.

The options with Protect Your Home ADT that were given to me were fine but I don't think I got everything I was supposed to. They almost didn't wanna give me the smoke and fire and I knew that that was offered. But they ended up installing it. Also, I should've requested the information in an email before so that I knew exactly what they were installing. I got the smoke, fire, and carbon monoxide detector and I'm okay.

ADT has been around for quite a while and they're still around. That means they're doing something right so I went with them. The rep was very good. He went through everything, what he was gonna do and what he could do then left that up to me what I wanted to do. He explained everything once we got it hooked up. He did good. The system is very good. It does what you want and it responds every time. During these times, it makes me feel a lot better knowing that if anybody tries to get in, I'm protected.

I chose to purchase with ADT because of their service and their offers. Their reps were here the whole day and they were nice. They did the work and they checked and rechecked. Also, they explained everything in detail, one thing at a time. We have the voice activated on the system and we keep it on so we can get familiar with it. We know we're safe. All our windows are safe and we would know if somebody would open them. And we know our doors are locked. We're satisfied.

I had a pleasant experience with the salesperson I spoke with. She was very nice. The installer was great too. He had to drill a hole through the wall to set up the monitor, so we had him do a little extra work, but he was very helpful and nice as well. We feel a lot safer with the system and we're very happy with it.

Every home needs a security system and ADT has the best prices and better service. It's not overpriced. They are really good and I'm really pleased with their service. The people I spoke with were very good and helpful. I'm very pleased with the work that they did.

I was leaving the state and I needed my house to be secure. One of the features I like about ADT is being able to assign other people to be able to go and check on my house. I am not even in the state at the moment. But my girlfriend and my son and my other son are there and they each have their own code. So they go and check on it if everything's fine.

ADT was recommended by Wright County Electrical and it was excellent with the rep. They installed the system the same day they were here. I like the package very much. I have an increased sense of security since I got the system.

Sean was awesome. He was very professional. He knew what he was talking about and what he was doing. I have the motion sensors in a four-car garage. I have the strobe lights and sirens outside, which I really wanted. I'm in a complex and every building has the same address. So, if the police were called, where do you go? He had them on the truck, which ADT told me they might not be carrying them on the truck. It was good. It's enjoyable. But I'm still having problems with my system. I trip it every day.

I had an excellent experience with the sales rep. But they weren't able to reprogram the keypad that we have and our doorbell isn't working, and I haven't heard anything from them.

I had ADT some years ago, just to have to feel safe in my home. I had a little dog, but then I bought a Great Dane. The Great Dane kept setting off the alarm. So I had to let go of ADT. Then we decided to get ADT again. With everything going on in the world, you wanna be a little extra protected. The sales agent was very professional, very polite and very accommodating. He told me that I could call him if I forget something or if I want him to come by and go through something that I couldn't remember, he could come right by since he doesn't live far. He sales ability was excellent. With the system, I like that the machine tells you which doors or window are being opened. My husband doesn't hear real well, but you can hear that recording thing. That's a nice feature.

When I first started looking at ADT, it was offered at a much lower price than what I was using at that time. I got some information on the sales from the salesperson. I supported all the details that I was currently having at that time, and for that, I was told that it was covered with $28 or $39. But halfway through the installation, the installation person told me the rate, which was much, much higher than what I was told and what I was under the impression. So my experience was really not good.

The rep was sweet and very professional. When I had questions, he really tried to answer them and explained things thoroughly. He walked us through the system. The installation went fine. Everything's been pretty straightforward.

A lot of people have ADT. I did a little research and saw that it was one of the larger companies and have a presence here in our town. I've known about them for years. The rep was accommodating and seemed to know what he was talking about. He was a good salesperson. The installation team had to struggle a bit. They were here the whole day because of getting everything working. It was not that we have that complex of a setup, but it was some equipment problems. But they got it figured out. They were gonna be here in the morning and I scheduled my morning to be free but I had some stuff going on in the afternoon.

The technician that came out was amazing. He was very precise and about putting the alarms up in a certain, inconspicuous spot or making sure that the wires didn't show, if there were any wires. He communicated well. I was very satisfied.

I got a hardwired system and then, we did glass breakage and smoke alarms. There's a carbon monoxide detector too. The installer didn’t do a very great job. One of the complicating factors was I had a hardwired system and he didn't have a whole lot of experience doing those. He was more qualified to put in the wireless systems than that. He gave me the manual but we didn't even activate the system because after he left, the system wasn't working. I called the technician the following week. That guy didn't come to the property but tried to debug it remotely. He took about two hours but he couldn't get it to work right. So, today, someone else came out to try to work on it. They said it needs to almost be completely reinstalled.

I've always heard of ADT and when I moved here, I thought of them first. The guy who came here, Louis, was phenomenal. He explained everything to me. He told me the options options and all the things I could do. He set it up and showed me how to use the system. It went really well. It was a very easy and pleasurable experience to deal with Louis. It was really smooth.

My sister has a system, but I've heard about ADT for years. Their reps were very professional. Everything went great. However, the installers could have been a bit more professional. The rep said the sale hurts him as a salesman if I say anything, if I even call for help with my system. He said it reflects on them. But I didn't appreciate him telling me that. And the other thing was he stood out to me while I rated him. That was not very professional. Other than that, the system works great and it's easy to operate.

I like the deal ADT got going on. The prices are good and they do apartments. The only problem I had was the ADT Blue. When COVID came out, it was a different thing with the ADT Blue. I've dealt with ADT several years ago and I'm used to the regular one. I gotta call them because I'm trying to get refunded my little money with ADT Blue. Other than that, the features are good. They monitor everything.

When I purchased ADT, it was great. They talked me into having a technician come by to the house, so here we get to see about the system. Everything was good once the tech got here for the install. I called in ‘cause I wanted to change the WiFi for the camera, ‘cause the connection, previously, was slow. The experience was good. This lady walked me through it, step by step, what to do. Now I know if I change it again, I should be able to change it by myself. I like the fact that I know who's coming up to my door. I also have the app on my phone. I also like that my house is secure now.

I really like everybody I worked with at ADT. The guy I talked to on the phone was very explanatory but I just feel like a lot of the things are hidden. The tech came for the installation and I was kind of frustrated because I wasn't home. My wife was talking to him. And it seemed like if we wanted something else, it would be X amount more. If somebody was smart, they could break through this window, which is not covered because it would be 60 more dollars. But it is what it is and I'm happy with what I did. I'm content and I feel comfortable. I like the extra protection. Also, I had a good experience because the guy who came was a good guy.

I'm happy with ADT. I used it because of the Chase offer. My card got 75 off. I already was aware of the brand, but that was why I called. The installation was good. If anything goes wrong, a person will come to my house to fix it. That was one of the reasons why I changed over to ADT.

The sales guys were really nice. However, it was hard to hear them. I couldn't hear a word that anybody was saying. But other than that, they were not rude and there was no pressure. The guy that did the installation was awesome. He helped us out and made recommendations. We upgraded some stuff on his recommendations. The system’s working great and we're both really happy. My wife and I travel back and forth. When she's at the house and I'm not there, it does give me peace of mind that she’s got an alarm system on. As a rookie, we're still getting used to the system. But in terms of arming and disarming it, it's really easy.

I have the basic ADT system of whatever was put on the doors. I like it. For the money I pay, it's okay. I never armed the system yet because we work from home and we didn't go too much out of the house. But it's good and it works.

There are quite a few security providers now so I checked them out. ADT seemed to have the best reliability, price, and equipment. I'm very satisfied with the package that I received. It covered everything I wanted to cover. I used to do ADT service calls years ago. Back then, you used to be able to turn your system on and off remotely from your telephone as you couldn't do it online then. Now, you have to upgrade so much to get that service. It used to be when you used to pay for maintenance, you would get that feature included. That's the only disappointment that I have. You're not able to arm or disarm your system when you're away from the home unless you pay for a higher level of service. Other than that, everything works as advertised. The system is easy to operate and maintain. The installer was great and did everything in a short amount of time. I love the wireless features and I don't have to worry about wires running all over the house.

I talked to a buddy who had ADT. Then that day, I saw a Facebook ad for a rebate for active-duty veterans. At that point, I was like, why not? So I went ahead and I inquired. Our experience with them has been pretty great. I like the easy use of the system and it was exactly what I was looking for.

I got the security system for protection. I had a fine experience with the installer.

I moved. My sister recommended that I go check out ADT. The sales reps of ADT did a great job. They were very thorough and very personable. The installer walked me through every step of what he was doing. He tried to find the best discounts. I'm a school teacher, so he tried to take care of that. He cleaned up after himself and asked me was I satisfied with the location of the board.

The sales team wasn't very overbearing so that was good. The install team was good at cleaning up after themselves. They were very professional and the installation was pretty quick for the amount of cameras they had to install. This house that we bought had Vivint cameras. They replaced those and made the wiring look better. I like how easy it is to utilize the app, connect to the cameras and turn on and off the alarm even when I'm not at home. One thing I did like about Vivint that ADT doesn't have is the ability to look through all the cameras on the touchpad. If there's one thing to improve, that's it.

I saw ADT on a commercial and I called. It seemed like a good deal and the sales rep was good. The installation took too long and the installer had to leave the house to get a certain chord. The install took one day but it was a four-hour ordeal. The equipment is not as sophisticated as I thought it would be so I do not like it. Also, their monitoring fee is way too high. I called them on the third day to cancel it and the rep took all my information. I called back a couple of days later and talked to another girl. She redid the information because she said it was put in there wrong. Then I talked to another girl and she said it was showing that it was gonna be canceled and we would get our refund on November 4. Nobody told me that. I had to send them an email.

I looked ADT up and they had something that had some kind of motion sensor available. I went with them and their rep was good. The team sat down with me and explained the different packages. They told me how the install is gonna work should I choose to pick the ADT plan and they set everything up. They're very cordial, courteous, and inside of half an hour to an hour, everything was set up. I'm still learning certain things but I get the gist of how most of the stuff works. It was a good experience so I'm happy it worked out. So far, I don't have any complaints.

My youngest daughter was really satisfied with ADT when she had it. I got ADT for my oldest daughter and so far, she's feeling a lot more comfortable having it. She likes the fact that she can access things through her phone. No matter where she’s at, she can arm and disarm it and can monitor it. One of the reasons I went with ADT was the price that I was quoted for the service that was going to be received. However, once they got out there, some things came up and it ended up being a little bit higher than what was first estimated.

We moved into a new house and wanted an alarm system. ADT was less expensive so we went with them and the installation went fine. I use the smartphone app and it's always beeping every time anybody goes in and out the door. But it does its job.

I went with ADT because they were able to come out faster and were able to work with me on the price. They were wonderful. They answered all my questions. They let me know things to where I didn’t even know I needed to ask that many questions. I feel much better since having ADT. It works like I expect it to.

The sales rep was very informative. He was a very nice young man. The system gives you a sense of security. I like it because of the cameras because I've been having burglar. The cameras got a pretty good range.

Word of mouth led me to ADT. Their sales agent was good and knowledgeable. I got a good package deal from them. It’s just that we weren't ready for specific things. There are certain things that should have been said before. That way, we will have understood fully what we were getting ourselves into. They told us one thing on the phone like we were gonna be receiving a certain amount of cameras and other specific things. But when their guy got there, there was a price for those things. They didn't go into detail over the phone. In the end, I don't have any cameras. Other than that, everything else is good. With the system in the home, my wife feels a certain way just knowing that the alarm’s set. It will not automatically protect my wife and children, but it will help in a better way of being a little more secure.

I had an idea of what I wanted but the sales rep asked me on how many windows I have in the home, how many doors and how many of this, this and this. They were gonna charge me 100 bucks and someone would come out. So, when I told them I wanted the price shopped, the lady I was on the phone with put me on hold to see if there were additional discounts. And then, her manager hopped on the phone and put me in another high-pressure sales situation trying to get me to say yes. They have to try to drum up business but I specifically asked them not to put me in that high-pressure sales situation. I wasn't a big fan of that. But ultimately, I still had the ADT system installed.

I was perusing Facebook one day and this little thing popped up about veterans. The caption said, "I'll save my dad $850 on the security." My curiosity was beamed up at that time. So, I clicked on it and ADT was there. My wife and I had been discussing about possibly doing something security-wise. We both are not as young as we once were so that was what prompted it. I asked her about it and she said she would be listening to what they have to say. The rep showed up and did his spiel. The next thing I know, I'm signing up for a security system. The installation process took the guy maybe an hour. I only needed two doors and three windows that I wanted him to install the stuff on. I told him to come and go as he needed to. He was fine to do that and he did do that a couple times.

Everything went great with ADT. I just think maybe ADT ought to tell their installers that they need to talk to the wife of the household when they're putting something in the windows. On my kitchen window, maybe there was a better way we could do it. We have a lot of bedroom windows that are the same. But on the kitchen window, I'm not happy. But it's okay, I can work around it. The installer just put it right at the bottom. So when I dropped my shade, it hits it. And the first time I did it, it set the alarm off because it's got the window vibrator thing in it.

ADT's tech was fantastic. We got had someone who called last week to follow up. We've been with ADT for six years now and we're very happy with them. Anytime we need anything, they have come out to us and they have been great to deal with.

The tech was cool and polite. He had on his mask and kept it on while he was inside my house. I enjoy the camera, where I can see the inside and the outside. The only thing that I don't like to do is set my alarm with my phone because I forget about it sometimes. So I asked for the little keychains. But I didn't get everything that I was supposed to get. I was supposed to also get the doorbell and the keyring. The tech explained to me that since I never did have a doorbell, I couldn't get the ring. So I had to pay for three cameras and I didn't get the keyring.

I had ADT years and years ago when I had my own house in Detroit. The familiarity of knowing about them made me consider them. They're very helpful and very courteous. They're very knowledgeable too. They worked their best to give me the best deal they could. The guy showed me everything and I'm able to function with the alarm correctly. He did a really good job and it didn't take a whole lot of time to install it. Everything works so I'm satisfied.

I live in a little small town and I had been thinking about getting a security system ever since my husband passed away last year. My son-in-law's mother and father have ADT. They're retired and when they go on their vacation, they really like the system because they can check their home while they're gone. Plus, I've heard good things about ADT, and I want the protection and you kinda listen to what the reviews are. So I also went with ADT. The installer did a great job. I like the security that I have. If the kids walk out the door, it tells me which door they're going out. I also have the camera. If I'm gone and I wanna leave it on, I can see what's going on in the room I have it in. This morning, I stumbled out of bed and let my dog out and I forgot to turn the alarm system off, and it let me know. So I quickly got it off.

I need home protection around my area because things have been looking a bit shaky. One of my packages came up missing off my porch. Then, we had a break-in while we weren't home one day and we happened to walk in on it. I didn't want those situations to reoccur. I wanted to beef up security and I worked with Protect Your Home and ADT. The rep who went over the features with us and set us up with a plan was informative and accurate with his information.