ADT Reviews

I've had a great experience with ADT. I like the system. I just wish it wasn't much more to add on the cameras. Other than that, I would highly recommend ADT. I recommended them to friends of mine years ago and they got it. They're happy with it.

ADT's service is good. About two years ago, I had cameras put in and upgraded. I had to change my security system because they went to digital Wi-Fi. I like the team at ADT. I just wish that the price would go down on the monitoring.

ADT's service has been good. The system does its job, and I'm happy. I'm not one of these technical detailed. I just turn it on, and shut it off. Everything's been good. I did call one time and a lady helped me. I couldn't get the system to work. It was just unplugged in the back of my unit that has TV. We did it over the phone and it took a while, but it was good. She was very nice.

My system went from wired to wireless. The guy who did it knew what he was doing as far as the thermostat. And that was before ADT had wireless cameras. I was gonna get cameras on the house with ADT, but they only had hard-wired cameras. The guy said, "Do you wanna be hard-wired?" I said, "No, it was taking too much to do it."

We moved into the house in 1999 and we got ADT within a year or two of that. When I have something, they always answer the questions and when I replaced the batteries, I called them up and they walked me through it. Also, I'm very satisfied with the features of the system. I upgraded it a while back, one of which was something they provided with, because it was upgrading the internet. And I upgraded three cameras they use internally, which had to be done because they were not compatible with the old system.

A few years back, they had to come out because I wasn't sure how to change the battery in the over-the-door sensor. Something wasn't working, and they came and found out what the problem was.

It's been a very positive experience with ADT and my sense of security has improved.

I'm happy with ADT and I am very satisfied. They came out to the house recently. I had two repairs and they fixed it in a heartbeat.

I've been with ADT for five years now and their system has been fine, so far. I like the security it brings, especially when I come home at night. We had to have a repair one time and they didn't mention that there was gonna be a cost. When they got here, there was a charge. They had to replace one of the sensor-type things. The techs who came out were fine. But they thought I knew, and I didn't know because they did not tell me and I wasn't too happy about that. But I feel comfortable with ADT and I feel secure.

Ridiculously long hold times for anything other than sales. Sold me equipment that fails, extremely painful to get someone to come fix it, finally cancelled and they want me to pay for a broken system.

I had ADT come and put a battery in my motion detector. The tech did good. I ordered the little battery from them but I was still charged $75 and that was expensive. If you have a dedicated customer, they should waver that a little bit.

I am in the military and got orders to move somewhere else. When I canceled my services with ADT they charged me 389 dollars for equipment installation fees. I never agreed to pay for that and they were still adamant in charging me those fees. After multiple calls to customer service and the managers at ADT they would not waive or drop the charges for something out of my control. As a member in the services defending my country I would be charged for something I did not agree to and not having the installment waived. Not fair at all for those giving their lives for the freedoms that allow billion dollar companies to scam and take money from those who ultimately give their life for. I would never recommend ADT ever and would not want others to go through the headache of unnecessary chargers for greedy businesses.

ADT worked with me about making sure I had all the windows and doors and entryways. We talked about those things and the tech went over those with me. That was a good reaction. I like that I was able to control everything on my iPhone and I could be away from the house. Everything is great.

I have had ADT security system for 9 years with no problems. Today I called to cancel our services due to finances. I was told that I had no choice but to pay an additional month due to it taking up to a month to turn services off. I spoke with multiple people with no help. I have paid every bill on time but just can not afford to continue services. Being a loyal customer means nothing to this company.

Let me tell you about this company. This company is run by nothing but frauds. From the second, I installed my equipment in my home in August 2021. My equipment never worked as it was designed. Not only was I lied to locally about my installation being free come to find out they charged me $900 for it is part of my nearly $5000 five-year contract, which is other nonsense that was not upfront.

The first camera that we had thought ADT did not work well. It didn't record well. We had to upgrade the doorbell to a Google doorbell but it was not compatible with our panel. Otherwise the doorbell worked great. One thing I didn't like is that I talked to reps on many different occasions and let them know I would be moving and on what date. They kept saying they would call me as it grew closer to time. I talked to them on three separate occasions. They kept saying they would call me back when I was in my new home to see if I would like to start service with the new home. It wasn't until I was in my new home and I again told them no, we had other priorities, that they finally cancelled my service. Which meant my service cancelation went in late and I had to pay for a full other month of service for a house I didn't live in.

I want to express my dissatisfaction with the handling of my account by ADT monitoring services. Despite multiple attempts to resolve billing discrepancies, I have encountered significant difficulties and inconsistencies. During a call on December 8th, 2023, I was promised a reduced monthly fee of $100, down from the original $144, but the call disconnected multiple times without resolution. Subsequent calls yielded further frustration, with transfers to managers resulting in prolonged wait times and increased confusion.

Updated on 04/18/2024: When I had a technician come out, he said that one sensor was off and it needed to be replaced. So they replaced it and everything was fine. But a couple of months later, another sensor kept going off. There were times when I was coming home from vacation and the sensor would be going off. I didn't know how long it was going off. It could have been going off for 24 or 48 hours. And I have pets. Every time I would come home and that sensor would be going off, my cats would be hiding and shaking. So once again, I called them and their techs came out and fix it. I had over 10 technicians come out in the two years that I've had ADT and I've had some really good interactions with some of them. But they kept on doing the temporary fix.

I went on vacation and my alarm system went off the whole time I was on vacation. When I came back home and tried to have ADT fix it, they wouldn't even come and fix it. They just kept putting Band-Aids on it and it ain’t been fixed since last year in October. They want me to clean it off and do this and do that. But it's still doing the same. It's been sitting there all day going off saying window open. I open and close it, and it still ain't done anything. If they ain’t going to fix it, I'm just going to try to find somebody else.

I've had ADT for so long. I got it when my house got broken into some years ago. I just got another motion detector and a camera for the basement added on about a week ago. I did the installation myself. They just helped me connect it to my internet. I use the app. It worked good since I upgraded. I had the hard lines hooked to the telephone. When I upgraded to wireless, it was better. Overall, ADT's price could be a little cheaper, but the product is really good.

When I was browsing through the app, I wound up making a mistake and disabled stuff when the individual came out and set everything up. They tried to set me back up, but the tech had to come back out and put me back online. When I talked to the rep, he was good and everything was clear. But the camera bell rings outside and that's weird. If it's ringing outside, how would I know if it's ringing unless I have my notification on my phone? So in case if I don't have the notification on, I wouldn't know if somebody out there was ringing the bell.

When I made a call to ADT, the customer service was really good. The information was clear. The direction they gave was very clear. So, I was happy about it. The response time was immediate. The system works well.

ADT is fine other than this morning. It took me like three times to set it because I would arm it and it would disarm itself. Other than that, using the app is pretty easy. The only thing is the perimeter extends out so far. I get a large number of vehicles that's going by when I can take it off the road and just hit it to the edge of the driveway or something. I can't figure that out. Also, the price could be cheaper. When I had it in 2018 in Fort Knox, they told me the price was never gonna go up. They said it's only gonna be $37. But here, it is all the way up to $60 and it's been creeping up constantly. Management needs to take a look at that.

I upgraded my ADT system and I thought I could do cameras, but my internet uptake was not enough, so they couldn't put cameras in my house, nor in my mother's house. But I recently got outside cameras. I can go to my TV, click on PC, and I can look at the three cameras that I have. So until I can get enough internet with uptake that's enough for the cameras so I can put them on my phone and look at them whenever I want to, I'll just have to make do with that. Besides that, the cameras are working properly and I've not had any problems with them.

The ADT system has been working fine. There were a few times that it went down, but primarily because of Wi-Fi issues. I just called tech support then they walked me through what to do, and we took care of it. We use it every time we leave home. We have our dog inside and we check on him from time to time. We also have cameras outside. They're on the front porch and the back porch, and we monitor that sometimes. We enjoy the service. Their website is great, too. Aside from that, ADT has been very understanding about our late payment. Our bank account had gotten compromised and we're waiting for the bank to fix that for us.

ADT is always good and I like the system's features. My house is laid out weird, so if a piece of toast gets a little brown, smoke always goes down the hallway. We have the smoke detector, so I'm always afraid of that going off. It went off one time during a power outage. We have hot water and we were using the showers. And the steam down the hall set the alarm off. So it went right to the fire department, which is a good safety thing. Fortunately, there was power outage and I was able to call the fire department. They didn't get the alarm right away because their system was down. They turned around and went back before they came in.

I recently reached out about an issue with the app and they were having a hard time, initially. But the person transferred me to the next department and they resolved it. It worked out fine. The only thing that they didn't tell me was we don't get text message alerts when arming and disarming and they should say that upfront. The app will send you a notification, not a text message. Also, I have a second pad that I can work from that keeps going on standby and stays illuminated the whole time when it's on standby. I told the lady that helped me with the app and she said she would make a note. And I don't like the monthly. It's too high for senior citizens.

In 2013, I had them come to the house and they hardwired the house. They didn't have all the wireless stuff as they have now. Recently, I had them come in and do a wireless connection for another home I have down south and we talked over how they would put the sensors on the windows, the doors, and with the panel box and access to the panel box. We tested it and I was able to add another individual to the system who could have access to the home when I'm not there in case of emergency. Also, I can now control the front door and my heating and air conditioner remotely. They normally test the system and notify me that the system is responding. They also remind me about self-check.

Their reps have been very helpful. I've been a customer since '06 when I moved down here and every time I have a problem, they're very ready to help me out the best they can.

Nothing has gone wrong with our experience with ADT, so far.

I've had ADT for a long time and so far, I've had no problems with their customer service. I also feel better about having it there, being my home was robbed twice. But, it would be nice if everything was cheaper.

I feel very safe and comfortable with ADT. The gentleman that I spoke to, the one who came to the home and installed the system was extremely helpful and patient. For one, in establishing my passcode. I failed to do that properly. With his assistance, I became more comfortable doing that and everything's in place, and I haven't looked back. I've had two issues and they were immediately resolved. A battery needed to be replaced and they sent the battery to me. I also experienced problems installing it. I called, they walked me through it, and again, everything was fine.

Signing up with ADT was easy. Any time I've talked with them or spoken with them, they've been very helpful. My box was acting up. They sent someone out. The first time, it was a wait. But they took care of everything by the second time. They were saying they were gonna charge me. I said, "How would you charge me?" But they rectified that problem. I was pleased with the outcome. I'm satisfied.

I've been with ADT for 23 years and my experience has been positive. They work well with customers, and if I'm dissatisfied, I make sure I let them know and it's taken care of in a timely fashion. Their pricing is good too.

Our ADT system is good. It works well. The guy that set it up was fine. Any time I've had any problem and I called, I was always helped. He was pleasant and helpful. I only had a day for him to install it. When I bought the property, I was going back to New York. He was good and explained stuff to me.

I had to call on ADT when we had a little mix-up. I'm on hospice service and my daughter thought since we had a hook-up with ADT that the call would be referred directly to hospice. That wasn't done, but it's done now. It took that call to put it into effect. They came promptly after that call, and I've had no problems with the system.

Beware! Get everything in writing and take lots of notes. ADT refused to cancel my account even with multiple requests beginning in November of 2022. They were unable to monitor my house for well over a year due to all of the wires being cut during a whole house window replacement beginning the last part of 2022, but they signed me up for a new plan without my knowledge. I requested that my account be closed multiple times through phone conversations, emails, and letters sent to corporate. I took time off from work to have a technician come to my home to pick up materials, but he did not show. Later, I was informed that nobody needed to get anything and that the person who scheduled it was mistaken.

This company literally ruined my life. I got security service with ADT. Paid them in full every month. Initially they told me there was no cancelation fee if you are moving out of your house. I called them the month I moved out. I cleared all my bills and asked them if everything is taken care of. They said everything is good and up to date. After one year they sent me a bill for 1200 dollars in "cancellation fee". When I called them they said, "sorry you were misinformed and you still have to pay as per your contract". This is after one year.

ADT has the WORST customer service I have ever experienced! Do not go with ADT. I was under contract with ACKERMAN who provided GREAT customer service. I later learned WITHOUT NOTICE that ADT bought ACKERMAN and now I am moving and trying to cut my service off. I was passed to 7 CUSTOMER SERVICE AGENTS and spent over 1 hour and 15 minutes of my time on the phone being passed around on hold to NOBODY that would help. ADT is saying since I was under contract with ACKERMAN I am under contract with ADT and I said show me where my signature is on an ADT contract. They cannot produce an ADT contract with my signature and now they say in order to shut off service I owe over $600. THE POOREST COMPANY AND SERVICE I HAVE EVER DEALT WITH!!! DO NOT RECOMMEND ADT!!!!

About two weeks ago we have installed ADT security system to our house. Works as we expected; though the price was a kind of off. After looking into contract and bill, we have realized that some (many) things were listed in "added techs":

The sales rep with ADT was very pleasant but the person that came to our home to install the system was exceptionally rude. He ridiculed our home. If we had to have ADT installed again at another residence, he would not be welcome in our home. Where he got the best signal was smack-dab in the center of our front living room wall. He didn't use common sense when he was trying to do placement of the monitor that goes on the wall. Plus there was no plug at the center of a living room wall. The plug would be done at the baseboard level. I told him no. He then wanted to put it smack-dab in the middle of our dining room wall. I told him no. It was put on the kitchen wall near the kitchen counter, which is acceptable.

ADT has been reliable. The system has a lot of different features that you can access. I don't use them all, but I know they're there if I decide to do that. My wife is here alone. It gives me a peace of mind that there's an extra layer of protection. I've had the keypad fail before and we've had to get assistance on getting that repaired. The guys they send out do well. But once your contract expires, you become responsible for a lot of the repairs yourself. Once you go into contract with them, they're willing to take care of things, but there is always some type of charge they do after the first year.

We have ADT on three of our properties. We've had them for about 50 years. On one property, the installation took seven hours. Part of the problem was everything now is run through the internet. The internet on that property is very slow so it took a long time to upload everything and get it set up on the app. I monitor the systems through my app. I get frustrated because it seems they're always doing an update on the app. Typically, it would show ADT, and I pull up the property and disarm it if I need to for a guest. It was changed today, which is a little frustrating.

ADT offers excellent service. I went straight with them since we already had the technology in the house I bought, and the reps were excellent in helping me get started and connecting me to my house. Installers had to come in and put another smoke detector, and they were fine.

ADT is very reliable, and I like the general ease of operation and the sense of security that the system provides. It was in place when we purchased our house, so I just continued the service, but I also added a door chime ringer to the Nest. The installation was seamless and very efficient.

ADT has been around for years, and they've got good customer service and a good price. When I call, they're always quick to answer my questions as well as to assist. I don't have to wait on the line and get shifted around, which is awesome. When I have to make arrangements for my payment (because sometimes, my payment is late), they're good about that. The system has been good too.

I wasn't happy where ADT put my system. But it was the most common spot to put it. The tech said, "We put it in a lot of houses like that." I said, "Oh, okay. All right then." Also, every time I shut off the alarm, within 15 minutes it would come on again. That happened for an hour. I called ADT and said somebody's had to get out here and fix it, and they did. They got somebody out here within 25 minutes, and they fixed the alarm. I understand they gotta hire people. Hopefully, they can improve their services to the customers. And I'm happy about that. So, things have been good.

The price is decent. ADT gave me a good deal and they're well-known. So, I went with them. The reps were good as far as telling me what they would do. The installers came in, put up the stuff and talked through it and showed us how it would work. I had a battery go out on my system, but they came out and fixed that for me. I called them and told them what was going on, and they set up a date and time. They understood what was going on and they talked us through it. They were committed to what they had to do to get things back on track.

I've been very pleased with ADT all these years. We've had to get them to change some of the keypads. They had to switch one upstairs and downstairs because our system is so old. The tech just came in and got it done. Fast and efficient.

ADT provides the security. They do their job professionally. When the alarm goes off and I don't get to the keypad soon enough, they call on the phone and ask me for my password to make sure that I am the person that took the alarm. A lot of times, we'll walk right by the keypad and not even think about it and it sets off the alarm, and within seconds, the phone rings to verify that I'm person that's in the house. Their price is also reasonable.

ADT is great at what they're doing. They really are an alert. If I make an error and even open up my door, it goes off. I'm satisfied with their service. But if they can give me a reduction in price, that would be good.

I love my experience with ADT and I'd tell others that they can't go wrong with it.

I've had very positive experience with ADT and I would recommend them to anybody. They have come out a couple of times and repaired equipment or replaced batteries, and answered my questions. It was great. I find the app very helpful.

I've had ADT come out to change batteries or something had gone wrong with something. They came and put a new one in. I had to change a contact and maybe the motion detector. They were very knowledgeable. I always ask questions when they're here. I like that I can turn the system on and off from my phone.

Sometimes, the alarm goes off if I forget to turn it off when I walk outside. But I hear the beep and then I go and turn it off. There was one incident in all these years that I've been on it that the police department notified my daughter-in-law. But that was just that one time. ADT works beautifully if you set it correctly. I would like to have the cost reduced though because I'm a widow and it's killing my budget here lately.

I've had to have ADT come out to change the camera. The camera wasn't working. We couldn't get the camera to stay hooked onto the door. My husband had to keep putting it up there. It wouldn't lock in. They had to come and set it up. They charged us for them to come out and do what they should have done when they were there in the first place. The doorbell camera also has a delay. But eventually, you get to see who's at your door. The overall product seems to be good. I'm satisfied. But, it's too expensive.

I like that I can access the system from my phone and a couple of times that the alarm did go off, they were extremely responsive. ADT is the most reliable and fastest reacting alarm service that I know. The initial purchase of all the different things was definitely expensive, but you get what you pay for.

ADT is a solid company so I trusted their ability to do what I needed done. It's been several years since we got our system. It was very smooth. They came out and did what they promised. It was done right the first time. I like the fact that we can turn it on and off remotely with our phone. I haven't set the alarm off coming in has also been pretty good.

ADT is based in the United States and that was impressive. I like the equipment and the only thing that’s a little disappointing is that they rely on Google Home for the cameras. The panel, the sound detectors, the smoke detectors and the fire alarm system all work through ADT and they’re perfect. If I drop something too loud, it triggers the sound detector and the alarm goes off. Within a few seconds, they call and if you don't respond immediately, they send the police or the fire. ADT did a great job of installing the cameras but they are problematic because it’s a Google product and you have to have Google Home, which I wasn’t a user of until now. I had a Gmail account from when I was a kid but that was 40 years ago and I never even touched the account until now.

I have been a customer for ADT Security systems for over 20yrs..., With that being said I have noticed with in the last year I have been having monitoring problems actually lack thereof.., Early Jan my alarms went off in the middle of the night.., No call or text from ADT. I let that go.., Jan 18th my alarms went off for hours during the day while I was out..., No call or text from ADT. This time my poor dog was in the house being tortured by the alarms.., When I call ADT to ask, "How come you did not call or text" they had zero explanation. They blamed it on me or my lack of knowledge of the system. Funny.

ADT quoted me a price, and then when the guy installed it, he said the price was a little bit more. They said that I need a digital connection. The battery went out and I had some problems putting the battery in for myself because I'm 65 years old. They shipped me a battery, and then I had to self-install it, which, was a problem for me. It took me a while to get it installed. Then, they were talking about sensors and they said that they would have to charge me to send somebody out to fix the battery, which was inconvenient for me. So, we had to determine it was the battery and not the sensors. So I'm worried that if the sensors go bad, I am gonna have to try and do something to fix them. Other than that, I feel safe having the ADT system in place.

I received something from State Farm that they have a special agreement with ADT. I called and we updated our system to be able to incorporate it with the app. We also updated our sensors. Originally, for our system, you needed to have the analog phone line. This system now works with cell towers. Somebody could cut your phone line and it wouldn't have worked before. But now it's independent.

ADT is great. I've had them for 30 years. They're very quick to respond. If we set off the alarm, they're calling. If they don't get ahold of me, they call my son. We've been very pleased so we have no reason to change. It's worked for us. I've had them do the control panel recently. The technician was very helpful. He gave us a little Google Dot-type thing and set that up for me. He couldn't have been nicer.

The service has been okay and the features of the system are more than what I had with the old one. I had an issue over the app where we weren't able to use the pulse to arm and disarm the system but they got it resolved. The system does what it's supposed to do and it seems like they monitor it pretty good.

I've had ADT since 1991 and when I built a new house, they installed my new system for free. I added the wireless to part of my system when the flooring came to install a new floor and cut wires to my ADT. They were very understanding. There were times when I had to call and have them come out because my battery backup wasn't working correctly and they came out and put a new battery in it. Also, any time I need new lawn signs or anything like that, I just call them and they send them out for free. I have no problem with ADT at all. They're really good and they worked with me so I could keep the system.

I called ADT, and they responded. My alarm’s been working fine.

The installer wasn't that much of a professional. He was weird because he laid all his tools out, took off for a while, then came back. He drilled up to put the door sensors in, but he went right up through my roof. The supervisor had to come out and fix that. We changed out the Wi-Fi connector to wireless. It was quick. The guy was sharp. He knew what he was doing. But I have one issue. We were sitting here, watching TV, and the keypad went crazy. I had to call ADT to ask them what was going on because I couldn't get cleared. It wasn’t giving a code. They cleared it on their end. But I don't understand why they said there was something wrong with my wireless connection. It was weird because I was streaming on television so how could it have been the wireless connection?

We have ADT's Pulse package and I can do most everything online. If I want more yard signs or window stickers, all I have to do is call and they'll provide them for free. I was a little nervous about the landline being the conduit for the alarm so we added in a wireless option, put in extra sensors and an extra speaker because we couldn't hear the alarm in some of the remote parts of the house. As we've made additions, we put an elevator in the house. I wanted to make sure that door was alarmed too. The technicians have always been good. They find out what I need, and if they think they have a better suggestion, they make it to me. They've always come on time, done their work efficiently and left on good terms. We've been happy with the service so we've kept it.

It's always better to have a system, something that's monitoring you while you're asleep. ADT makes me feel more secure that I've got something watching my front door and for fire. I feel good when I'm ready to go, I hit the button, and it arms. When I come home, I don't have any problems going on. It's been good with the technicians. I've had them come to do various things and check the system. I had a battery problem one time. My pad needed to be replaced as well. The only thing that I'm not liking about it is it's expensive compared to some other things that I might be able to get. But I stay with it because I've had it a long time and I trust it.

Todd, our agent, did a good job, and the system works very good like it's supposed to. When I leave, we know that the house is gonna be secure. I'd tell people I like ADT and that it'd be very worth it if they want a safe house.

I'm happy with ADT. The rep went over everything perfectly. I've already recommended them to other people.

ADT is easy to deal with. I've used them in over three residences over the last 20 years and I've been very satisfied at each location. The agents have been excellent, both the local ones as well as those on their 800 numbers. Any time I dial the number where I need either technical assistance or I need to get an agent with regard to an alarm, it's very fast to get in contact with a representative. They are competent. The equipment functions very well too. When it doesn't function, they repair it very quickly. I also like the ADT Pulse. I like the ability to use my smartphone to regulate the alarm system.

I had experience with other alarm systems and wasn't satisfied with them. I came back to ADT and they've been very helpful to me. I appreciate what they do and how they treat their customer. ADT will always be number one with me.

My wife is happy with ADT. However, the last communication that I had with them did not go too well. I have a camera that's out at my garage. I called the helpline to get somebody with technical expertise to walk me through it. They told me to go to the website, follow the instructions on the website and that would fix my problem. Then they hung up. I did everything that the website said. I called them back to let the man know that it did not work. He told me that he would give me a call back. It has now been 90 days but he has not called me back. It seems like the tech at night seems to be too busy to indulge and give more help as I was told that they were before. But all the other customer service reps that I have spoken to in the past have been able to help me without any problems, getting me to the right people.

The system is easy to operate, and the features are satisfactory to me. The reps have been very nice, courteous and cooperative too. I'm pleased with ADT, and I would suggest it to friends.

I've been a client of ADT for so long. When I moved my residence to another side of town, I still kept it. I just got an upgrade and the rep put these things on my window that I don't need. I want ADT to take those little buzzers. He got them on every window and I get sick of it. They would say the window is open. I have bars on my window already. But he still put those on there. I recently got the windows. They don't close as tight with that on it. It's just a fraction of an inch but it makes a difference. Because the window doesn't seem as tight as it was, I could hear the outside better than I did before, which I didn't want to hear. Other than that, I like the idea that you're not gonna open any of the entry doors and I don't know it. If I look on my phone, the system would say, "Front door open. Upstairs door open," and exactly what time. Since I've had it, I feel secure in here.

My ADT system and Ring cameras work awesome together. I've used the system every day. I like that it tells the door, the back door or the window is open. I set the alarm at nap time and the windows and doors are all secured too. So, I'm pleased with it.

ADT's rep set everything up and they called me. The turnaround time was three days and the package that I got included the backdoor and the front cameras. It also didn't take them long to do the installation. Plus, any time I call, if I have an issue, they assist me on what to do. It's just me and my daughter at home, so with ADT, our house is very protected. But sometimes I have to take the doorbell off and charge. I don't know why I charge it and I would like something different where you don't have to charge.

We love ADT. We're very pleased with it. We did add a few things to it. We got a backyard camera, sensors on every single window and a glass break sensor, but a few windows were included. We have a lot of windows because our house has an addition on it. Then, we also added the little key fob sensor so I can turn the alarm off or on from the car in the driveway if I forget. Then, we got the security panel that's up in the house, and a fire alarm. I feel like it's more than enough. We live in a safe neighborhood, but we wanted something for peace of mind in case we start traveling.

The few times that I've had to talk with the ADT reps, they've been very responsive and helpful. The service has been very good. The alarm system seems to work very well. I feel confident that the home is secure when we're not around.

When they first came, they told us a certain price, but when the guy came to put our ADT in, it was a whole other ball game. It cost me twice as much money. They put extra things that they said that I needed. In hindsight, I probably didn't need them. But when I burn my bacon and my alarms go off, they call my house right away. They do that regularly.

Their customer service has been good. They called me one time when I accidentally set it off. Their response was very fast. I'm satisfied.

The ADT person is coming tomorrow between 3:00 and 4:00 to fix the issue because right now, I'm not able to put the alarm on stay home or go away kind of thing. They couldn't do it online and it needed someone to come and do it. The problem came on when the USI had a repair breakdown and it took a longer time before they could set it up right. It's been several weeks now but I'm hoping that things will work out fine. Other than that, I like ADT. Since I'm an older person, I like to have the alarm on.

The installation went quickly. Also, the system is easy to use. I would cut it on and off. When I come in, I've been gone, I know that nobody entered the house. When I lay down to go to sleep, I know that I'm protected by it. It gives me a bit of comfort.

Everything is great with ADT. I have the alarm system and they put on the yard signs. Whether you turn your alarm on or not, just knowing that you have one would make people move on to the next house because they're not sure if the alarm is on. They wouldn't take a chance on it.

All interactions that I have with ADT have been pleasant. And I'm satisfied with what I got. The system works like it's supposed to.

Their package is good, but it needs more camera, like one in the backyard. It's gonna cost more money, but I hope they're gonna make it cheaper by the time. But the system is working good. I have access to it from my cellphone to watch who's in front of my house or who's knocking on the door.

When I interact with ADT, it has always been cordial. Everything is fine.

I rebooted my router and it threw the ADT system out of whack. ADT had to come out and reset all of my settings on the system. Also, I had to replace batteries on my smoke detector. With my older system they used to send batteries at no charge. But this one, I had to go out and buy batteries. These are lithium batteries. They're not as easy to find as I thought. And I'm not a young person. So, I had to get on the step ladder and take the cover down. I didn't like having to do that. Other than that, I'm very satisfied.

My ADT installer was great. He was very nice and pleasant. I had to have the outside camera replaced, because it wasn't working properly. I'm pleased with the service package that I have with ADT.

The fact that it was a complete installation by ADT at no charge with only the maintenance fee made it possible for us to go ahead and have the installation done. Also, the gentleman who did the installation answered all my questions. The installation was quick, easy, and unobtrusive. The system functions quite well exactly as was spoken. I just wish that there weren't a separate camera outside. But other than that, it's giving me a sense of security. I can look to see who has been in my backyard and my front yard when I'm not home.

The ADT system has been working great and I feel very safe. The customer service has been the best.

The service with ADT started out wonderfully but during COVID, it went downhill. The last time I had the techs out though, they made up for all the bad doings. The system wasn't working. There were sensors that for some reason wouldn't connect properly so I had to force the alarm to be set. It would go off at different times. At that time, I was taking care of my husband who had small-cell lung cancer and I had my hands full. I told ADT I wanted someone to come out and fix it but it was a continuous runaround. They lost a lot of their good workers and were very short-staffed and didn't have people to come out and do the work that needed to be done. But when they started raising the price, I told them to take it out. I'm done with it. I can't use it anyway and I'll be darned if I'm gonna pay more money just to keep the thing plugged in but it doesn't work. I can't keep it on alarm without worrying about it going off for no reason at all.

ADT is a good company to work with. I'm happy with their business. They're proactive, friendly, and they try hard to give a good job. I recommend ADT to people all the time. It's a reasonably priced alarm system and we have two of them. We have one in our garage and one in our home.

The communications have been wonderful and their reps have all been very polite, courteous, and efficient. I always receive excellent service from them.

I have the old system and the quality and price are good. I recently contacted them for a technician service because one of the batteries on the main panel went off. I ended up paying for the battery, but they gave me a credit. I'm happy about that.

My brother is in the Air Force and he feels pretty comfortable with ADT. He's quite pleased with it. When I leave here and go back to Chicago, I'm also comfortable with it.

I knew what my expectations were, and ADT met them. In some cases, exceeded them. The installer was very informative. He gave me some examples of things. That was good. I love the Ring doorbell. The problem is the design on it sucks for a 70-year-old woman with poor eyesight because when the batteries go dead as mine were, I couldn't see underneath the little screw to get the thing off to do anything about it. And I would love to have somebody be able to come out and take care of that stuff for me. I'd even be willing to pay to get it done. I miss having the doorbell working. Doorbell works, camera doesn't. But it's very secure. It's there when I need it. I got the app on my phone, which is cooler than people can even know. There have been times when I forgot to set the security alarm and I was in the middle of nowhere, and I could grab my phone and set the security alarm. That is so handy.

We liked the price we got at the time. ADT's rep wasn't a high-pressure salesman, and the installers were good. We had a technician come out and take care of the issue. Everything has been satisfactory.

I'm really happy with ADT. I have had it for about 10 years. I love it and I've recommended a lot of people to it. Everybody has been very cooperative. Any part I needed, if they couldn't send it out, they came out to fix it. I didn't have any problems at all. Getting in contact is easy. I just call the customer care number and I get someone right away. The features in my service package are not hard to use. Which is perfect for me because I don't like difficult things, and I feel very safe when it's on. I keep it on all the time since I live alone. I like when I walk in the door and the buzzer goes off automatically. I'm very pleased with the appearance of the system and I'm happy to have it. It's an older model and I really should upgrade it but at this particular time, I can't, financially.

There was a bit of misunderstanding of what I had to pay in the beginning. Other than that, ADT's rep was a very pleasant and knowledgeable person. When I've had to do troubleshooting online, people have been very helpful and patient. I appreciate that part of the service. The quality is adequate, as long as the price stays where it's at because I'm retired.

The package I got has everything I need. I wanted the motion sensors and the door things and then, I added a couple of sensors at one point. I've had nothing but positive experiences with ADT. When you call them, you speak to someone in America. They always have the right answer and I never have to call back. It's always resolved.

The reps are always pleasant and helpful. If I have an issue, they're quick to resolve it. So it's always a pleasant interaction. When the installation crew was here, they were very efficient and pleasant. They showed up on time. But my price went up a little bit and I was a little surprised by that.

I have the ADT alarm system. I set the alarm when I leave the house, and I set the alarm at night. If anybody is intruding from the outside, the alarm will go off. Sometimes, I've had a false alarm when we've had a power outage. But they took care of those things. I've never had any problem. They'd call and I'd get a message from them. They do what they're supposed to do. I'm quite satisfied.

Extremely bad service over the 10 year life of the service. Talking to a person is almost impossible, they provide zero help with their equipment once installed, and everything takes extreme patience to work with them. We have gone 6 months at a time with no service several times. We have spent literal hours on hold with them. There is NO such thing as a call back no matter what they say. It took me 25 minutes+ to cancel, you have to speak to 4 different departments to have it take effect. This is the worst company I have ever worked with in my 55+ years of life!

The installation was free. I'm happy with what I have. I just don't know how to reset my code on my door.

We had a system that triggered, and ADT sent someone out and adjusted it. We have four garage doors and they were numbered incorrectly, so they fixed those. We were very pleased with that. I tried calling about the Nest camera systems because we have all of those and I was trying to get information about how to integrate that to see if it's one bill for recording the camera. But I never could get an answer from anybody. And I couldn't understand the accent. I don't know who I was talking to and where they were from, but the communication was off. We've had opportunities to change, but we're very happy with what we have and the service. So, short of something bad happening, we're not changing.

We've had some contacts with ADT in the past and they've always been very nice and professional. When we upgraded the panel, the guy came out and did that. We also upgraded the battery system and the tech deleted that. We got a better system. They're good folks and always treated us right. What’s on our cellphones to set the alarm and turn it on and off are very easy to work with. The signs outside were starting to show a little bit of wear on them and I was gonna get on the website and try to find out a way to get some new signs to post around. Other than that, everything's good. We've had a very good experience with them.

Everything with ADT is going fine, and I've had it for years. I haven't had any alarms.

We had a power failure here earlier this year and the ADT guy came out and he was just fantastic in installing and explaining everything to us to get our system back up. ADT was on time and did a great job. I recommend ADT for your safety and your family.

Several years ago signed up with ADT. The cost for equipment was almost $4,000.00. The monthly price was about $50.00/ mo for monitoring. The monthly bill increased over time to $80.00/mo and equipment was faltering and if you called ADT, it was almost $100.00 for them to even come to your home. We decided to end our monitoring service. I was on the phone for hours with a rep who used every tactic known to god and man to keep us, but every offer included a 3-4 year contract extension with the probability of increases in monthly bill. I said no. So the monitoring service was stopped. Little did I know that ADT had the power to stop everything. We could no longer use our equipment. No camera pics, doorbell did not work, fire sensors and the 80 sensors on doors and windows. We have $4000.00 of worthless equipment.

I've had some wild times with my ADT alarm system and not realizing what happens when it keeps beeping. I realized then that something was wrong as far as the batteries. I was able, with the help of someone on the phone, to get it to stop. At another point, the batteries went, and I went to put them in, and I didn't realize there was packaging on top of them. So, the fire department came out to help me with that. There was cellophane on it, and I didn't realize that when I put them in.

The installer was very nice and explained everything to me. The hardest thing I have is getting the little batteries. ADT’s reps told me I get them in the store but it's hard to get the batteries to fit. Every time I go, they don't have them. But ADT works well. One time, my alarm went off and I didn't realize it. They called and left me a message that they were going to call the police. I called them back and told them not to call the police because I was home. A lot of the security systems’ prices go up but ADT tries to keep it level for someone that's on the fixed income.

ADT is a very good company to work with. The reps have always been top-notch. If I have a concern with the sensor or the system going down, they've always answered and handled it very promptly. They go above and beyond. I'm fully satisfied with the system.

ADT is top-rated but I don't like that they don't give their existing customers upgrades. You have to be a new customer to get all the benefits. That's not fair.

ADT has a good product. I've had various discussions with them over the years and everything's always gone well. They had to fix something not too long ago. There was a problem with the monitor. They came out quickly and efficiently and solved the problem without any problems. That was easy to manage.

The reps were very nice and knowledgeable, and the installers showed me how to navigate the app on my phone. I always aim for ADT even if I didn't own a home. They have good reviews, and I have friends that have ADT's services.

They were always available when I called, didn't have to hold long, and rectified my issues when I had them. They were easy to deal with and they were prompt.

My ex-husband got in touch with a third party that installed the ADT in the home so I had very little knowledge of the sensors -- where they were installed and how the numbering code on the hall panel box worked. I was disappointed in the fact that I had used a third party and didn't get a list of the code for all the window sensors so that if the hall panel said sensor 23, I knew where to go to look and see if there was someone breaking in. After a while, I realized I have to call ADT on the phone about this and I didn't get a lot of help. They had people that were located in foreign countries speaking to me. I didn't really understand what they were saying or I would get somebody who really wants to end the call.

Talking to the sales team went well. Dealing with the installation team went well as well. They were even able to upsell me, so that went well for them. Everything is exactly the way I wanted it.

I've had ADT for years and I've had good luck with them. Any time I need any help, they take good care of me. I would highly recommend them.

The installation team was slow, methodical and nice. They didn't talk at me but talked to me, and it was great. But right now, my experience is terrible. The alarm said “Low Battery” but it was late when it started beeping so I told ADT I had to go out the next day to get the battery. After I called them back and told them I had the battery, they told me what to do, which was fine. I could not understand the gentleman and I asked him if he could talk a little louder. I'm not deaf but maybe I could understand him more. I put the new battery back in and it worked for half a day, and then it broke down again.

I had ADT and then, I changed to another company and they bought that company out. I realized they started me all over as a new customer. We’ve been in this house 33 years and I've had them 33 years here. Plus I had them at another house before I got married. So, that disturbed me. And when they took over the company, they didn't even say anything. I just noticed the money coming out of my account. I called because I was paying less than they were taking out.

The rep was very straightforward and did a good inspection of the house. I was satisfied with his results and we made a contract. The installers had a little problem mounting on the wall but they overcame that and got everything installed properly. I’ve had problems with the unit on the wall but the customer service team has been very responsive. I have a very minimal service package and it's satisfactory for my home here.

The reps from ADT are very good and professional. They come to the house and do a great job. I’m happy with them. We got a new keypad and the installers showed us how to use it. They went around the window sensors and double-checked everything.

I'm not with ADT anymore, but I never had any issues with them. I just got a better offer. Someone upgraded my system for free and gave me better pricing. ADT was fantastic. Everyone was always great. I never had too much waiting on the phone on hold. They always answered my questions. Everyone was very knowledgeable. ADT is a great company.

It's been a great experience with ADT. They have good customer service. They're very knowledgeable and friendly. They're always helpful and very responsive. The installers were also great. They knew what they were doing, super helpful and were quick in doing what they had to do. I'm very satisfied with their service package. Their website is good, too.

I talked with someone on 12-19-23 and was given price info and length of contract. On the 20th I got an email and it was nothing like we had discussed. I cancelled the appt. for a tech on the 20th, but when I got my Mastercard bill, they had already charged me $100.00 for nothing. Today is Jan. 2, 2024 and I have been on the phone with 7 people at ADT and supposedly I will get a credit, but it will take 7 to 10 days to process. They have no ethics at all. If you are smart, you will not do business with them!

I love the functionality of ADT. It's very simple and it works well. It seemed like the installation process for other companies was really expensive and they wanted me to buy the most expensive system. When I talked to the ADT salesman, Ross, he knew exactly what I wanted and he gave me the system that I was happy with.

I have a completely wireless system. I can do whatever I want from wherever I'm at through the use of a cell phone. The convenience and ease of using this system is pretty decent, and there are not a lot of false alarms. The system is reliable and it's worth the money that I pay for them to monitor.

I have two cameras up front, and one in the rear. They're really nice to have to watch what's going on. My old system had nickel-metal hydride batteries for our backup in the system. They went out and it would have cost me $150 through ADT to replace them. I took them out and replaced them myself for a lot less money. ADT is a good company to work with, and I'm satisfied, particularly with the upgrade. There are a few glitches every once in a while, but most of the time, I can figure it out myself. We could also do better on the price but it's fair.

The reps were very friendly, courteous and helpful. I got a system with a Google camera out on my patio. I also have a smoke alarm and Ring at my front door. I appreciate the folks that take the phone calls for ADT. I'm very satisfied with them. Customer service has been excellent.

I've had a wonderful experience with ADT. I've called a couple of times about things and they were very good about explaining them to me. Reaching a service rep wasn't any trouble at all. I just dialed the number that they said to dial, waited a couple of minutes and they called me back. Also, the gentleman that put the system in was very kind and taught me everything. The system is excellent. It works very well, and I feel very secure. I can get it on my car too. I just left and turned it on because my little dog's in there and I know he's safe.

I've been with ADT for more than 10 years, and the service has been good. We’ve gone away from the alarm system as far as the doors and so forth. In other words, you can open up the door without it chiming in. The ADT that we've got is mostly for fire. The customer service response is good.

ADT is very quick on calling when something is going on. Even if I dropped something on the floor and it did something, they would call out to see if I was okay. I like that response. Very quick. I was gonna call someone because the other day when we had a power outage, the old one beeped and I thought they had discontinued that one. So, I said I would call and find out what I could do to get that one discontinued.

Since we moved in this house in 2011, we've had ADT. I love it. I'm very satisfied with the features included in our service package. We just upgraded about a couple months ago. We use the app. I like it. It does everything. I can disarm and arm my system from where I'm at, and I can look at my cameras and see what's going on in the house and in the yard, and I like that. The alarm got set off accidentally by my brother himself, and the emergency first responders responded, and everything went perfectly.

The installer was very nice and helpful. I'm pleased with my service package's features. When I talk to customer service, they're very knowledgeable and we've always gotten help. We've had a couple of incidents where we had the fire department. The issue wasn't a fire but they were right there within minutes. I was really happy with that.

It's a good alarm system and they check it monthly to make sure it's working properly. But they up the price almost every other year.

The system works fine and I feel very secure with it. I would tell others it's a great company. I really appreciate them.

We love our experience with ADT and I recommend them highly. The tech was very friendly and we were very satisfied with the service. They did a really good job and the response time was very fast.

I like ADT. The only thing I don't have is the camera outside the door because it costs me too much. Other than that, the service package I purchased is real good and I’m satisfied. Also, they've been pretty prompt when I call them. My son-in-law calls them quite a bit and they're very considerate and thoughtful and they listen. I’d recommend them to a friend.

I would recommend ADT. The young man who came out and put the ADT system in was very knowledgeable. I've only had good responses from the customer service team there. When the alarm would go out fast or it just went off, they were very quick to respond and make sure everything was okay. I walked into the house there. And I must have had that key fob in my pocket. And with the grocery stuff, I must have hit that panic button. ADT was getting ready to send the police out. I told them, “No. No issues there.” And I couldn't understand at the time because I didn't realize I hit that panic button, because it did a different sound as opposed to our typical signal. And I had relieved it, but still at the same time, the tech called. About the same time, I realized what was going on and gave him the code. And everything else was fine.

When we first moved into the house, we had a different security company, and ADT took over the account and we've had nothing but positive experience since they took over the account. That was 15 years ago. We're long-time customers, and we haven't thought about looking at anybody else right now. We have the Ring doorbell cameras, but we're discussing about getting a couple more security cameras for the front of the house and in the back. When we needed a technician to come over and take care of things like batteries, we never had an issue. We're happy with their service. We had one panel that, unfortunately, the cat had a fight with, and the panel got lost. A gentleman came over and he was able to replace the panel, and we were up and running again. It was making noise in the house. It was only a matter of a day and a half before the gentleman got back out here.

The people that came out to do the initial quote were bad. There was no paperwork but I was signed up for three years, and that was kind of bad. ADT hired second parties to do all that work. I had to really negotiate hard to get it done. It was horrible in the beginning, and I was walking into a stupid contract. It was a little fraudulent there, but it wasn't ADT. It was these third party people that they hired, but ADT is ultimately responsible because they did hire them. It was super expensive, like $55 for each month for three years. But since then, it's been really good customer service. I feel safe and secure being protected by an alarm company. It's been awesome. Now I’m a loyal customer and I've had it for a long, long time. But the price is a little on the high side, and I probably will discontinue if they don't lower it even further.

ADT treats me very well. My service package is pretty good.

The first time I had ADT, I loved it. The second time, they shipped all their people to talk to overseas and you can't understand them and it's difficult to get things fixed. I had some issues with the system a couple of months ago. They had to come out. They couldn't help me over the phone. It's difficult to talk to them because they don't speak English and when they do talk, there's so much noise in the background, you can't hear them. The technicians that come out are great. I don't have any problem with them. The people that you call on the phone and trying to make appointments are terrible. I would get rid of the system if I could. ADT should move all the people that do the talking back to America so we can speak to them.

ADT works. I don't like the idea that PG County has started to charge this area a fee to have the ADT home security. I have to pay a fee once every two years in order to have the security. They say the only way I can not pay it is to not have a security system in the home at all. I've never had to do that prior to last year. They have good customer service. They seem to be nice and friendly. They're willing to help and very knowledgeable. They get someone scheduled to take care of whatever problem I may have. The price is reasonable. It's just that I'm not working. I'm senior citizen. They could, from time to time, offer reduction in price for seniors.

I've been with ADT for almost 33 years. I have an old service package but it serves my purposes and I'm pleased with what I have. I had the cameras on the inside, now I have the outside camera. It's easy to use. They're also efficient and affordable.

They have great customer service. They're prompt on the phone and very professional. I had a problem and that was the reason why I got the last camera. They were very empathetic with me, so I appreciated that very much. The price was a little high but it's worth it. The rep also walked me through and their website also seemed to be very user-friendly, so I liked it.