ADT Reviews

The tech was really nice. He offered us and showed us everything. He was real thorough too.

The email from ADT that I got said there was $850 worth of free equipment and the fee is $27 a month. But then the 27.99 pretty much didn’t cover anything so I have to pay 59.99 if I actually want my house secure. I need security anyway, so I got it. I'm fairly new on it but I've already had to call tech support three days ago because it kept saying low battery on my tablet. They told me I had to reset it - unplug it from the wall, let it sit for a little while, and then plug it back in. Also, my doorbell camera was not working and I had to reset that. Now, I'm trying to find out how to fix something but I don't know who to call. I’ve been trying to call customer service and couldn’t get ahold of anybody. I was on hold forever and then I just stopped. Other than that, I like the equipment and I really like how everything works.

We thought that there was a promotion being held and that was why we decided to go with ADT because we figured that we were getting more services for our monthly premium or charge that we were paying. But come to find out, that's what they do anyway. Everyone was very knowledgeable and nice. There was a confusion on the date of installment. I did not receive a confirmation or email stating when the guy would be out. So, I didn't know if they were still coming. I had to call and wait on hold for 20 minutes to figure out if someone was even still coming out because I didn't receive a confirmation. I didn't know when the person was coming because I didn't receive an email or a call stating the estimated time of arrival. But as far as the customer service with the gentleman that was here, he was very good, informative, walked us through everything and made sure that we understood how to use the app.

I've always known about ADT since I was a kid and it would be a better choice for my mom. The installation crew was good and very professional.

We’ve had ADT for a year and we moved. Everything was smooth when we changed locations. They have been in business for a long time so we stayed with them regardless of what was going on with the competition. Also, ADT connects us with the police, which is a big deal for us. And the other thing, ADT is just about security. They don't mingle with anything else so that's their expertise. I have the basic package, which is a couple of cameras and the sensors for the doors and windows, and I’m good with that. It’s the same thing I had before. I liked the service except we used to pay $28 and then all of a sudden, it’s $60. We’re gonna do it for now and then we’ll see after the contract is up.

ADT's customer service was very helpful. The installation of my system was fast. It took two days from the time we scheduled it. The tech was great and took his time to clean up all the wiring. I'm not crazy about the mandatory minimum for signing up for a contract but aside from that, the cost is reasonable.

The rep and I discussed about what kind fit our bill, and working with them, we found the best match. By the end of the day, we had everything taken care of. I'm very satisfied.

The rep of ADT was awesome. The gentleman showed up when he was supposed to. He was there for three hours and he went through everything. He gave us all of our options. He helped us to come to a little better price to protect our home the way we needed it to be. He didn't pressure me to try to sell me a bunch more stuff that I didn't need. So, that was good. I really appreciate the app because I don't wanna have to worry about trying to rush inside the house and get across the entire house to the pad to turn it off. I like that feature a lot.

I've been with ADT before. I just went right back to them. The installation was great. I have the app, and using it has been pretty easy.

My sister in Georgia got ADT on her house so she had one installed in my mom's. I was looking at my mom's system and decided that I would go that route too. My older brother in Texas got ADT, too. So it’s a family tradition. The guys that did the installation did an excellent job. I offered them a trash bag and they said that they had one. So they cleaned up behind themselves and I didn't see a mess there. I'm still trying to learn the system and how to go through and check different things. One of the problems is I need to up my internet speed on my upload.

The installer was nice. I liked him. A lot of people in my family got ADT, so I went with them. When the alarm goes off, they call. However, I’m confused because sometimes they call me, and sometimes they don’t. It seems like I’m having problems with getting a connection and on my phone, when I get to the app, it will prompt for me to type in my password. Other than that, things have been excellent.

The interaction with the sales representative over the phone went well. The installation team was good too.

I was rushing. I got nothing of what I actually want. The panel was supposed to have been included with the deal. I wasn't prepared to spend an extra $300 to activate the panel. The panel that does come free doesn't run anything that I needed. I shouldn’t have done it. They should tell the truth up front.

The guy had done a good job but he was late leaving so he didn't show me a lot. I know how to turn the thing on and off but that's about it. I don't know anything about this little thing. I think you put it on a chain. I don't know how to use it. I don't know how to learn it because I don't have any book or anything. Right now, I'm not very satisfied.

My mother-in-law had ADT years ago. I have had a lot of problems with ADT. But as I was moving across states, I had a manager get on board and fix a great deal of them. And then I came up here to Tennessee, and they installed new equipment. The guy was wonderful. I like him. I got the doorbell. I'm still waiting to see if this is any better than the last house. But it protects my home. I'm happy.

I have always wanted an alarm system, but at the time, I was renting. I didn't know that I could get one through ADT with renting my home, so I never called. This time, I got the system and the rep was a nice guy. He was very respectful and he explained everything to me. The system is great. I love it. I feel a lot safer now than what I was feeling before. When I turn it on, I press my code and away. I'm at stay now ‘cause I won’t be going out anymore today.

When I called to get the electric connected, they told me about ADT, and they recommended them. I got ADT installed recently. I had the most wonderful technician. ADT probably sent me the best one they have because I can't think of anybody being any better. I've been pleased with ADT.

We had ADT in a condo we had. This time, the sales part was very confusing. We got caught in the middle between two different people. The first one wasn’t honest with me. He said $52.95 was the lowest price they had. But I called another one and found out there was another price a good bit lower than that. We ended up getting the system and the installation all got worked out. It took a long time but it's a brand new house. Everything was nice and I feel a little more secure. My wife is happy with it. Our insurance company was wanting a certificate that we’ve got this alarm installed and it’s been a hard time getting it but we finally got it.

The neighbors have ADT. It’s a reputable company that's used all over and something that I see everywhere. The rep was helpful and the installation went quickly. But he didn't wear a mask or anything as far as COVID stuff so that was concerning to me. But he was good. I just signed up for the online portal and I noticed there were some charges and then taken off. Then it was charged and taken off again. I didn't see anything on my bank side but it looked strange on my ADT portal. But I like the doorbell camera and the control app from my phone as well, which makes it easy. It is user-friendly. Sometimes, I don't hear the doorbell and it’ll notify me.

I was talking to a guy named George and he was great. The installation guy was terrific. So far, the system is good and we're happy with it. It was a great experience and hopefully, we'll use it for a good cause.

We had a security company already and I wasn't happy with it. We came to find out we weren't even being monitored. When I subscribed to cable, they told me that Spectrum had something going on with ADT. Where I worked years ago, they had ADT and I used it, so I was familiar with it. One system is similar to what we had and I was looking for the doorbell camera. We got the other system with the doorbell camera and we're satisfied with it. Its price is comparable to what I had as well. I like the doorbell camera so far, but I wish I could have had some better explanation of how things worked, like how the doorbell camera works. I got it programmed to where it automatically turns on at 11 o'clock at night and unlocks the door at 7 o'clock in the morning. We haven't set the system off yet and that's a good thing.

We have been having trouble setting the motion sense area for the backyard camera. The technician of ADT was super helpful in setting up all the other cameras. He spent a long time with us all day. He was very thorough. But it was getting late and we had stuff to do. Then, he left before he was able to set that up. I had it but didn't quite get it taken care of. But the tech was super courteous, super professional and super knowledgeable.

ADT's installer was very professional. He came in, analyzed the house, what we had to offer, and then gave suggestions on what he would put in. I elected what I wanted from his suggestions, and then he went to work, installed it and then demonstrated how to use the system. I'm very satisfied so far. It's been a great experience from contact to installation.

I was a previous customer so I decided to go with ADT again. They handled everything and the installation took about 20 to 25 minutes. The person they sent was very informative. The customer service was courteous as well. The only thing is that they get in the house and then they upsell. They should be a little bit more upfront about that from whatever promotions they're doing. You have someone thinking one thing, and then it's a whole different ballgame.

ADT is a great company and the sales reps were good. The equipment was expensive and the rep told me that they sometimes offer promotions and they could come back out once I'm ready to purchase the equipment. I was able to get some of the things that I wanted now. Everything was cleaned up the way I had it before when the techs came out to install. So, he cleaned up well, and he was very knowledgeable. He helped me out with learning about the system. He did a great job.

I initiated the call with the sales rep, which is when we scheduled the appointment for the service tech to meet us last Monday. The service tech was good. When he came in, he spent two hours before he said, "Hey, this is what I recommend for you," which I thought took a while. We wanted a simple system and he was trying to upsell us on a bunch of other things that we didn't want. He was a young guy who was trying his best and I fully understand what he was trying to do. However, I said no three times. I was almost to the point of kicking him out.

My experience with the rep of ADT was good. On installation day, the ADT representative came out. He explained the package to me and the services that they offer. He explained the things that I could get added to my package. He installed the system and everything went well. He walked me through how to use the system and make sure I was good at it. He watched me arm it and disarm it, familiarize me with the components of the system and the key fobs. I like the system. It works pretty well. The app comes in handy because I could watch my cameras. It alerts me if people are near the sensor. I could talk to the cameras. Nice features to have, extra safety. Ever since I got the system, I feel a little bit more protected.

I'm satisfied with everything. I like this package. I got the window break-in and the door protection. Their doorbell alarm is very loud. I told the guy that I would get the video cam after because that was going to be a 300 installation. He said that I could add that on so that was a plus.

ADT’s monitoring is usually always better than self-monitoring or the monitoring from other countries. I like being able to access everything with my phone, and being able to control it with my Alexa is pretty nice. When I initially signed up, they made the deal sound really good, where I could get up to a few couple thousand dollars in equipment for free, which is what happened. But nobody mentioned that the install price would go up with that. I wasn't aware of that until the tech got here. With the $99 package that I was expecting to get with $2,000 worth of equipment, I didn't realize that I didn't get that $2,000 worth of equipment unless the install price went up to $500. Other than that, everything else is great.

I just wanted ADT because I had it before. It is a pretty good kind of security system. Customer service is pretty good, too. ADT did what they were supposed to do and it's working, and that's what I was looking for.

I'm unhappy with the whole ADT system. I set up for this probably close to a month ago. I said I needed to talk to my wife first. We couldn't just make an appointment to install because I wanted her there to decide where things go and what things would look like. We agreed that they’d give me a month to set up an appointment and I got text messages every day reminding me that I needed to make this appointment. I also got phone calls three or four times for the same reason. That was frustrating and she described it to them as bullying. She's all stressed out over that and she'd much rather have waited until after the new year to do all this and I was constrained to that one month time thing.

My family had been dealing with ADT. They're happy with their service, and so far, I am too. I like all the features of our system. But when they say, “Door open,” they could say it a little louder.

I was with another alarm company and I was looking to change. I got on the internet and I came across the top 10 alarm companies, and ADT was at the top. John the sales agent was excellent. The installation went very smoothly. That was Dave and he explained everything in great detail. So far, the system working great. I haven't had any false alarms. This is a good company to go with. It's easy to use and understand.

We decided on ADT over SimpliSafe. Why? Because ADT has a long reputation for good work and reliable service. We had a system with a company that was bought by SAFE Security then Safe was bought by A3. We've had a security system in the house and in the upgrading of the wireless in the world from 3G to 5G, some security systems are telling their customers they're going to have to upgrade their panel (their service inside the house). A3 was going to charge us $150, which is not small. We haven't been ecstatically happy with A3 even though we've been their customers and if we're going to have to pay money to upgrade anyway, my husband and I decided to look into something else and see if we can invest that money in something new that might be better.

I used to be an ADT customer like 10 years ago. Years ago, we purchased our second home. We had called and got their services. When we bought another home, I sold that home now because everything that's going on right now, I'm a little bit concerned of my family's safety. Everybody's acting crazy right now. We decided to arm the house again. During that process, I remembered that ADT had great customer service and they were reasonable with their prices. At that time, I was paying like $45 a month. I went ahead and I contacted them again to get their services again for my home.

I switched from Spectrum to DirecTV and they said they had a special going on by us, their new customers. I have an alarm system already and we changed over to ADT ‘cause their equipment was a little more up to date. The tech that came out to install the system was very professional and very good. He went out of his way to make sure it was taken care of. He showed my wife how to do it. He programmed her phone so we could activate and deactivate it. So far, the system has worked well. I didn’t get everything I wanted but that was because I could not afford it at this time.

The guy that came to the house, he's a good salesman and he let me know what was going on. But the people that's calling your house, they need to get their story together before they call you and start telling you stuff that is not true. They were selling me equipment, but I'm getting stuff that I don't need. Then, they were giving me a price on stuff, talking about $27 a month, but it was off by $58.

We moved into a new house and we got set up with Porch and they recommended us to get an ADT. We had Thomas come out and he was awesome. He was very professional, answered all of our questions and was super thorough. He walked us through everything and he made sure that we were comfortable with the equipment and the installation before he started doing stuff. He had good customer service. However, the monthly rate of $60 a month is a little on the higher end. But everything else was a smooth process.

Based on what I was told before the installer arrived, I was completely lied to on a recorded line. Nothing was upheld to what I was told that I was going to get. It wasn’t a good experience with the ADT sales rep. I was told that I was going to be able to get a smart home with upgraded front door lock that I can access from my phone and an upgraded thermostat. I was gonna get two cameras at no additional costs. I was also told that after I paid my $100 to schedule the appointment, I wouldn't have to come out of pocket for anything else. I had to pick the highest subscription or monthly cost of $58 and that would cover all of my equipment that I was getting. So, I budgeted according to that and didn't shop around. I was told something completely different when the installer arrived so I ended up getting the bare minimum of things on my doors and my windows. The installer was good but the experience because of that was unacceptable.

We knew the reputation of ADT and we've seen the advertisement. The installer was great and did a very good job of explaining everything and did a good job with it. He’s a really good technician. My wife talked to the phone representative and set everything up. I like the convenience of having the system installed now. First of all, there was no unnecessary stuff in the notifications to the phones when something happens. The app is nice and convenient.

ADT should be more upfront about the cost and stop misleading people so they would be more prepared in what to expect. There is cost that they are withholding from us and that's not fair. For instance, when I called for the service, I requested that I wanted a camera. When the technician got to my house, it’s gonna be a $300 charge for the cameras. I’m not satisfied overall.

It was great with the sales rep and the installation team was very polite and professional. They got everything installed that day.

ADT has a good reputation and I've always seen them. I was just with another company ever since ’06, and I'm like, “Dude, if it ain't broke, don't fix it.” But this company had changed hand about four times and the customer service was just not up to my standards or my feeling for me paying for a service and not getting it. So that was what made me change. ADT was my next choice.

The sales rep of ADT was good and the installer was thorough. Everything has been fine with the system. I've been able to activate and deactivate the alarm every day.

I had an excellent experience with the sales rep of ADT. The process was simple and understandable. The installation went well too. The installer explained everything as he was making adjustments and installing the equipment. I love the system of ADT. I like the idea that it only records when there's movement, so I don't have to view a video of nothing. Since having ADT, I feel safe when I get home and I sleep well now.

The installer was great and very helpful. He explained it. I like the access from my cell phone. It was a feature that the rep encouraged me to try out. I was initially kind of reluctant to pay for the extra monthly. It was significantly more, but it is very nice to be able to do that remotely. It was really nice that the rep came back for the CO2 monitor. He installed it the next day when he was able to get one. So it was a nice service.

When my mother was still living, we had reasons to protect our home because of the products she was selling. ADT serviced us and it was pretty good. But once she died and we sold off everything, we discontinued it. Recently, somebody started breaking into the home and stealing stuff. So, I had to get ADT back to reinstall the security system. They're a lot better than what they were the first time we signed up with them. The left hand didn't seem to know what the right hand was doing, but it got eventually all straightened out. We got the service and we were happy with it.

The promotion of ADT really got me into it. It was 850 free equipment. However, if I would have known how much a door safer was, I would have gone with somebody else. They should be upfront with the pricing. But, we worked it out to where it all worked out well. They also did a wonderful job.

The customer service part of ADT starting with my initial call was handled well. My questions were answered. It wasn't a real push sale. It was more making sure I understood what I wanted and give me explanations, and allowed me to make my own decision. Jordan was the installer. He handled the installation well. We walked through the house and talked about areas to be covered, and what might cover better and what might help me. I needed something that was more cost-effective. He put together a design that met my financial requirements, as well as giving me the coverage I needed.

ADT had a good price and the manager we were working with said that he could make that happen and he did. So it all worked out well. They did everything that they were supposed to do and they did an excellent job. I didn't expect them to be here that long, but they were very thorough. They explained it very well. When they left here, we were fully aware of how we had to work the system. The feature I like the most is my outside camera.I was going to call ADT because I got another one of my friends that wants the system. I also got a couple more people that I could probably talk into this. So ADT should at least give me a camera on this deal if I get another system sold for them.

ADT called me and we saw an ad. I ended up calling 'cause it looked like a good deal. I talked to somebody and then I talked to a manager also. They pass you on when you're scheduling the install. They explained everything and told us what we could get. They were awesome. They gave us a good deal of what we were getting and how much credit we had towards things. They also said to ask the guy who comes to install a lot of questions because they know everything and they tell you what they can or can't solve, so we did that. When the guy came though, it didn't seem like he worked for ADT that long. He was good and he knew what he was doing, but when I asked him questions, he didn't know much about the stuff we were purchasing.

The person that we purchased the home from already had ADT. They kind of left everything here with us. I was looking it up, reviewing it and seeing which one gives you better service, because even though other companies do it, you gotta do it yourself. We don't have the time and all these extra things that you need to get it done and do it right. So, the person coming, speaking to us about the plan, on what we could adjust, and him going on site and doing all of that is the added benefit. Other people, they would do it and if it doesn't work properly, they still leave, but he made sure that everything was working. He taught us how to use everything before he left.

ADT was wonderful. I work all the time and the sales rep communicated with me through text or phone. He still checks to make sure I'm doing okay. The technician that was sent out and everybody down from the time where I called to talk about it until setup was amazing as well.

I don't like that our ADT system doesn't work without the internet. I'm waiting for the company to install the internet. We had to use one of the previous owner's internet box that was left there. But so far, I'm happy with the installation and the equipment. Except for one thing, though. The technician put the wire for the camera that leads to the garage halfway up the wall. I would have preferred to go camouflaged with the molding of the garage. Because if not, if someone can break into my garage and they could just cut the wire and say, “This is the one that leads to the camera.” He told me that was how they wanted him to do it. Although, I was very happy with his work.

Zach was phenomenal. He was very informative, knowledgeable, thorough, and relatable. With a lot of the products and service that we inquired about, he was able to relate how he thought certain products would benefit us greatly. My wife and I used to have ADT when we were younger, so we went with what we knew. We've been using each and every service that we've paid for and it's been a good experience. The cameras are very helpful.

I called ADT and they sent somebody out a few days later. I had a good interaction with the tech.

George was really good. He was the ADT rep I worked with. The installation was good. We didn't get to finish putting on the doorbell camera because I'm still waiting on my internet. So, the installer gave me his information and told me to give him a call once the internet gets turned on and he come back. But the rest of it is up and running. I like the app and being able to disarm things with my phone instead of having to key it in.

I moved to New Orleans from Katy, Texas. My daughter uses ADT and she said to use them, so I did. Their sales rep was great. I like the whole system. I go to sleep and I sleep like a baby. I feel safe and secure. It was perfect. I'm quite happy.

I'm very satisfied with the package I purchased from ADT. Everything was good with my experience with the sales rep of ADT. The tech was here for three hours but he did a great job.

I’ve been a customer for couple years and never experienced any problems until I have sold my house and wanted to close my account. I’ve spent a more than 3 hours trying to cancel and close my account. I’ve been hung up 5 times and have reached manager and still didn’t resolve my issue. How complicated it is to close my account and give me a confirmation number that my account is closed. Worst experience ever!!! Never ever I want to have anything to do with ADT ever again! I understand that they don’t want to lose customers but by pretending to help me and then drop your call on me (5x) is no excuse! Plus on top of everything, I still owed them money due to 3 years contract. Which I never knew about it. :( I had other security system installed I never experienced any problems.

The salesperson didn't tell everything as far as getting the ADT system. I was going to get the alarm system and I was going to pay $27. But when the rep got here to install, I did not know that it did not include the camera, that the cameras were going to be a different price. By the time the rep left here, the bill was going to be over $60. That was not what my budget called for. I ended up going on and getting the service. It's going to be $36 a month for the three years. I still don't have the cameras. The initial ADT purpose was to at least have one camera. But in order to get the camera, it would have been a more different price than what I was told when I initially started out. So I was not satisfied at all. I'm sorry that I have to stay in this for three years and it's not what I actually want. Their customers should make sure that they'd get all the details from one thing to the other when they'd talk to the sales rep.

ADT sent me an email and offered me a guaranteed price for the life of the contract. But then, the contract is showing something different. Their rep was was cordial and very informative and they went above and beyond to gain my business. The techs made recommendations on things they saw. I wanted to maintain my old wire system. They didn't push but they informed me of the benefits of a wireless one. My house was already fully wired and every door had sensors on it and I wanted that feature to be tied to the newer display. They designed the display, did two wireless sensors, and made my system a hybrid. So far, ADT has been good. They beat the competition and the fact that they are competitive won me over. I recently retired and I'm trying to cut costs to stay within my budget. I recommend ADT.

I had ADT before and I cut it off 'cause I didn't need it. But I had to get it and the salesperson was knowledgeable. He explained everything. He was good and patient. I'm not a computer person and I didn't know how to do all that stuff but showed me how to do it. He walked me through everything two or three times and I got everything set up. I didn't get all the stuff he wanted me to get. I just got the alarm system right now but I might get the camera.

We were in a new neighborhood. So, we thought it would feel good to be protected. Everyone at ADT has been great so far. The system seems to be functioning well. It’s a great service and I feel a lot safer. It's like a burden that I don't have to worry about when I sleep or leave the house.

I had a really great experience with the sales rep of ADT. The tech that came out was a really cool guy and he was good. My kids got along with him.

The ADT rep I spoke on the phone was very nice. The installer was super nice too. He was there right on time and got the installation all done. I've started using the alarm, but there was supposed to be like a $100 gift certificate. I haven't seen that.

My son was driving in a vehicle and I saw ADT. I looked it up on the internet. When I contacted them, the customer service was great. I couldn’t ask for any better. Good job.

The tech did a good job. He came out and did what he was supposed to do. He recommended stuff I didn’t even think about. So he brought stuff to my awareness. The system makes me feel a little safer because I'm usually at work. You can’t put a price on the safety of your family. So I feel good about it. I like it.

The sales rep on the phone was all right. I got the system as well as the app. I've only got one camera inside facing where I can see all the doors. Every time the dogs walk across, it activates the motion sensor and my phone beeps. It doesn't set off the alarm. It just lets me know something's moving around in the house.

The reps were great. They knew what they were talking about and were able to help me out and get me started on the process. Everything was well. They showed up and were great at explaining everything. They installed at a great pace and I was happy with it.

I live with my sister, and she had Alder Home Security. She's in another city and she told me if I wanted to change it to another company, then I could. I've used ADT before, and I liked their service, so I decided to go back with ADT. Their technician was upfront. He was straight up about what he could and couldn't do. There was a little confusion though. My sister's handicapped, so she needs equipment for things like fire, ambulance, and carbon monoxide. When I talked to the representative for the first time, the way I took it, she explained to me that they had them for $29 a month. I was gonna choose to go with the plan that was 29 bucks but they said they couldn't do it because of where we live and the digital tower. I ended up paying 50-something bucks a month, which is about the same amount that my sister was spending on Alder. Everything else was fine and I'm satisfied.

A friend of ours told us that ADT really works well and they actually pay attention to their customers’ homes. When we got the system installed, it was easy for us to keep on doing what we were doing, and they were very informative.

The sales reps of ADT were very friendly and helpful. The installation team was also really friendly. They also cleaned up. I have the door monitors and so far, it's good and I feel protected.

I got a call from a company that works with ADT. I really enjoyed talking to the lady who gave me the rundown at the time and not to mention the extra offers and bonuses that came with it. The guy that stopped by was really helpful and knowledgeable about the products. He did his best to accommodate us and our financial needs, wants, and security needs together. We've only had it for two days but so far we don't have any complaints. ADT is a company that I would highly consider to be looked into and see if it's appropriate for what others need.

When Tommy, the tech of ADT, came out to put it up, he went through everything with me. He was really fluent with the whole thing. I had a lot of questions and he explained everything perfectly. I had to write down some things as he went over. I had a great experience with the whole process. Everything was to a tee. Even when he had to drill the hole, he was more than helpful with trying to get up anything he messed up. He was a very welcoming spirit and was a great person to deal with. He even allowed my kids to play with one of his tools, while he finished doing something. I would definitely recommend him to anyone else that was gonna get an ADT installed. ADT made me appreciate my house better now because I feel safe.

We had a very good experience with ADT. But the only thing is, we are not getting the full support. A couple of the nights, I put the alarm on and it cannot come on because I don't know what happened. The alarm is good. But the connection is not connecting right. You try to arm state, put it on and then it can't go on because no connection. Other than that, everything is good. I had one of the best technicians.

ADT has been in business for a very long time. The sales rep was pretty polite. The tech who came was straightforward. Everything was answered. I was running a little late. I have little kids, so it took me a little while to get them ready, but he was more than patient. Having the system installed now, I like that we can actually access it from our phones. Everyone always has their phone with them. The app is straightforward.

ADT has great security features. I am able to access my stuff through the phone remotely and it makes it a lot easier. If I forget to set the panel to lock the door or to put the alarm on, I can always do it from my phone when I’m in the car. But if your budget is limited, it's harder to get all the things that you need. I’ve been trying to actually cancel my service and I still haven't heard back from anybody with that.

The customer service on the phone was really good. The initial person that talked to me was really nice. The guy who initially installed it was also a nice guy. But at the end of it, he seemed to be in a rush and left stuff that was kind of undone. He didn't explain to me that there was no indoor chime. There were other issues that weren't working so another guy had to come back and they charged me for that. I had to go through customer service to get a refund on that.

We used to have ADT when we lived in an apartment complex years ago. I just bought a house and the prior owners also had ADT on it. The rep was awesome. Jason was very helpful as well and very informative. He took his time with everything and the installation went 10 out of 10. I’d definitely recommend ADT over to a friend if I had to.

This is my first time getting an alarm system. With the service, everything was perfect. However, the pricing part surprised me. I didn't qualify for the $99 package, so I ended up paying 200 for the deposit and they charged me the same day they installed it. They charged me my bill that night and there was an extra 53 on top of that. I didn't understand that. I thought the 200 would cover everything for the first month. Other than that, the ADT rep who came was very helpful. I also spoke to customer service 15 minutes after he left and they were very professional.

I'm very satisfied with everything. I like all of the features. The only thing I'm disappointed in is I tried to get a certificate from ADT to get to my insurance company, and they don't do paper certificates. My insurance company needs the description of everything that was done in the house and nothing's been given to me, except the folder on how to work the monitor. Other than that, the gentleman that I had was very courteous, kind and knowledgeable.

I liked ADT's reputation. The technician that came over was very helpful and knowledgeable. It’s been a great experience.

The sales rep did a good job and he was very nice. He did what he had to do and made sure everything worked before he left. I like how ADT has the app that you can control. You can disarm from the app and arm it from there. I'll recommend ADT to friends or family.

The sales representatives were polite, courteous, and responsive to my time constraints and my needs. Then the installation team was great. Financially, it puts me in a little bit of a bind for a few months, but it's a necessity. I’m happy enough with my experience that I feel comfortable telling others about the ADT services.

The sales rep was awesome but I had a little issue with the difference on what I get versus what they told me I would get. The setup that I was looking for was supposed to be free. And I had already paid for installation, but I ended up still having to pay out of pocket for a couple of things that were supposed to be included. Other than that, the tech was very professional. He is very knowledgeable about the products, what went where and what best fit my house. I got the box and he explained how to use all of it. I would recommend ADT, but go through the actual place because then you will know how much you will pay and not get the pop up, “Hey, you gotta pay extra.“

I was receiving tons of emails from ADT so I decided I'd give them a call because I wanted to get a system into my home for when I moved back in there. The rep was awesome. He was very well informed and got me to the package that I wanted. He didn't try to upsell me. The guy during the installation did a really good job. He cleaned up his mess from where he had to drill into the wall and got the installation done within an hour. So far, so good. I'm pleased. We did the testing of the system and I don't know if I did something after we had done it. The police were there walking in the parking lot and I saw them point over to my unit. The system is working.

The sales representatives were very friendly, informative, and helpful. Hunter, the installer, came out and he did a good job. He asked me what I needed. He also took the time and answered all the questions I had. I like what I got and I'm satisfied.

ADT has really bad customer service. I tried to get them to install a system and they wanted to use the existing keypad that was 20 years old. I later learned that they also make it extremely difficult to cancel your service. ADT also requires long service contracts and once you're in, you're stuck! Also check their BBB rating before you commit...or just stay away!

I was comfortable with the ADT rep as far as the information that he provided. Everything seems to be pretty good. The only concern that I have is that I talked with a friend and he has a more basic system from what I have, and he mentioned to me that he was paying like $29, rounded up, $30, and I’m paying twice that amount. I asked him, “What do you have?” He was saying he has a few more things than what I have. I’m like, "Why am I paying twice the amount?"

The interactions with the ADT sales reps have been good as well as with the installation guys but getting connected hasn’t been great. I still can't fully use everything that I ordered. Initially, I couldn't get my cameras because I didn't have internet there yet. Once I got the internet installed, the installation guys came back and did the camera. During that time, I should have gotten my video doorbell installed as well but that was forgotten and I wasn't fond of that fact. So, they have to come back out again tomorrow.

My family had ADT and they explained everything to me. It seemed like a good choice. It was fast, simple, and good overall. The tech answered everything I had a concern about. Also, I like being able to do everything through the app.

So far, it's good with ADT. The only thing that we may be having a problem with is she noticed in the last couple of days that you can hear a vehicle going by on her back camera, but it won't show it until it's almost completely past it and you only see the very tail end of it. It's only happened a couple of times but enough that it kind of worried her on what might be going on that she wasn't getting the video.

I decided to go with ADT. I saw a lot of commercials on them and I was moving into a new area. I don't know the neighbors so I took the chance of getting my system done before anything happens. The rep was great and the installer took his time and explained the whole system. He was a great person too. He stayed home with us till late to make sure that we understood the process and the service well. We’re still learning the entire system, but everything went smooth.

The young lady at the concierge was very helpful, polite, and definitely handled everything well, compared to the young lady who came in. When the actual installation came, it was totally them selling more stuff. They were not very upfront after the understanding. They needed to be a little bit more transparent on that until the end in asking me what I needed to do.

A lot of people have ADT, and then we got a deal for it, so we went to ADT. Everybody was so nice. The guy that came to install it was very helpful. I like the system and I only set it off once. It's good so far. I also like the app.

1. I was a customer of Bel Air Patrol before ADT bought them and have been a customer of ADT’s for nearly two decades. 2. In November or December of 2017, I called ADT to find out about upgrading the capabilities of the system, such as the ability to turn on and off the system from a cell phone, as I was planning to sell the house. I was provided documents to sign and I told them I would not enter into any long term contract as I was planning to sell the house within a year.

I spent hours on the phone, over four separate phone calls to cancel my contract and correct billing issues. The alarm service was decent but I DO NOT RECOMMEND ADT due to their poor customer service. My three year contract was scheduled to end on 11/27/2020. I decided to install a different system and monitoring service and called on 8/10/20 to discuss options to cancel the remaining portion of the contract. The contract states that a 30-day minimum notice is required for cancellation and I was calling way ahead of that deadline. They stated that they could not accept my notice that early and that I had to call back on 9/24/20 to cancel. They offered to discount my remaining month's bills (which was appreciated).

Be aware and don’t get trapped in their unethical business practice when it comes to cancel your service. They will manufacture a bogus contract and they will demand cancellation fees that could be over $1,000.

I had ADT back in the day and I like all their services. So, when I sold my house and I moved to my new home, I reinstalled ADT again. The technicians who came out were great and I have no complaints. But I just called ADT today because my bill was supposed to be $20 and I was billed for $57 and change. It turned out that for the first month, you pay two months in advance, and I didn’t understand that. But they explained it and everything is fine. Other than that billing issue, I've been happy with ADT.

The guy from ADT that I spoke to told me that they were better than SimpliSafe and that SimpliSafe was a little but more expensive. He also said that they were on promotion and for $27 a month, I was going to get a doorbell camera, sensors, and fire department alert. He said that if I stay with the company for three years, the $27 was going to be lower under contract. So, I scheduled the service because sometimes my daughter is home by herself. She's doing online schooling with me not at home and I thought that that was going to be a perfect fit for my budget.

I am on the phone for the 4th time now for 50 mins on hold. There is no resolution apparently for me since I am moving. They want me to enter into a new contract and buy new equipment when I was told signing up that I was purchasing my equipment and could take it with me! Horrible company and horrible customer service!

I was a customer of ADT for 15 years. I decided to cancel my service because it had become so expensive. Upon cancellation I was informed that I needed to provide 30-days advance notice, so my charges were extended 30 days beyond when I wanted the service to stop. I pleaded with multiple people for this to be waived but they wouldn't do it.

One of the utilities told me that they had a promotion. I got a phone call and somebody was supposed to follow up. But I called instead and set up the service with ADT myself. The customer service was very pleasant and informative. They really helped me make the right decision so I was really pleased with the service. They told me they would call me back and they followed up. That was really good. The technician was wonderful too. He followed the CDC guidelines and had his mask. He explained everything to me and took the time to arrange everything. He made sure that everything worked and that I understood. I was very pleased and impressed. Everything went very smoothly and my system is working. ADT is a good service and a good product for my house.

Since takeover by Telus the customer service is atrocious. 2 hr + waits to have issues dealt with; disregard for confirmed alarm call handling; no follow up by manager or technical team when promised same. Repeated long wait times to have the unaddressed issues dealt with. Feels like they set you up with a system that looks good - then abandon you to waste time trying to correct technical and software glitches. I would NOT recommend this company. It’s not like their profit margin could not afford to hire more competent staff.

I've known about ADT for a while and when I was researching what to get, their reviews were the best. The service people were really good and knowledgeable. They were able to customize what I needed for my house. The installation of my system was really good and I give high compliments to the installer. He was a really nice guy. With the package I got, I like the fact that I can do everything on my phone. I can turn the system on and off through it. And what I have now seems to be working better than my old system. So far, so good.

The guy who came out to install our ADT system was patient and communicative and very professional in doing his job. He’s great. The only thing is ADT promised me that I'd get an email telling me how to claim my $100, and I haven't received anything from them. It's been like four weeks.

The sales rep of ADT was very good, very helpful and knew his business. But the guy that came to install it could have been a little nicer. First of all, he got pissy when I wouldn't buy the whole $4,000 cameras, lights and action. So, he started putting his stuff away. When he installed the unit, he left all of his trash here for us to pick up. I was not impressed with him at all. Another thing I didn't like was that they followed up a call with the dude standing here for me to rate his performance. They should call me after the fact, not while he's standing there. So, I felt obligated to say nice things about him ‘cause he was standing right there and they were on his phone. But I'm satisfied with the whole unit.

The system works. We have the door chimes and the window chimes on every single window. Everything was great. But the certificate they sent us is wrong. They forgot to check off the smoke detector because we did get that one and it's not checked on the certificate.

The customer service was persuasive and not understanding of what the customer needs are. There was a time period, but there was not a call, “Hey, we’re heading your way.” You got either a five-window gap or a four-window gap that they give you and it's rough when you wanna do some stuff and you got that much of a timeframe. They don’t come until whatever time they wanna come. Instead, you could be doing something else in that timeframe that you have available for yourself. Other than that, their cleanness was up to par. Communication-wise, not informative as much as I wanted it to be.

I've used ADT before and it's better than other providers. The package I got was perfect and we liked the features. We feel protected.

I like ADT, but I think that the salespeople on the phone almost comes off as a fraud. They told me that they have $2,500 in free equipment and a free camera doorbell. It sounded good so I had them come out. When they came, they quoted me for almost $6,000 and I didn't get a free camera. I was with Vivint originally and ADT's equipment is subpar compared to them. They gave me a remote control to my thermostat and automatic door entry locks to my front door. Vivint also put cameras in the living room, a camera over the garage, and they put glass protection in every room on the windows. All I had to do was pay $70 a month, and that was for five years versus the three years with ADT. It was just that their customer service was horrible. But then I only got a quarter of what I really wanted with ADT. I don't know if I'll extend past my three years.

The ADT installer I had was helpful and he had a mask on. What was supposed to be a one day installation ended up being two days because their system went down and he couldn't program my cameras to it. So far, I like using the mobile app. It skips a lot though and my in-house camera that's supposed to record all motion doesn't do that. The installer also gave me an ADT control thingy to log in but even though it's logged in, I can't make any changes.

I prefer to have the digital screen. But they said if I got cameras, I couldn't have it. So I wanted cameras but then the installer said that he couldn't hook them up because of the way our front porch was. We passed on that. The biggest concern we have with it is we have a glass break sensor and when you clap your hands or throw a ball for the dog, the thing is screaming, “Glass break!” Other than that, we're pretty happy with the system. The installer was very professional. He had a very great personality. He appeared to be clean. He knew what he was talking about and he was very knowledgeable of it. He made sure we were completely all the way set up before he left. He was outstanding. ADT did what they said they were gonna do. It feels better knowing that the house is more secure when we set the alarm. In today's world, it's a big thing.

I moved and received a coupon to use ADT. I had used them in the past and I went with them again because they've been around long and a lot of people use them. At first, I was kinda happy but there were some problems going on with my doorbell ringing. I'm in the process of calling them to ask them to fix that. I also had to make a lot of adjustments on where the pad had to go. I'm a tall person and it’s down low but it had to be put in an area where it could at a height for me. Even my door bell doesn't lay flat. I wish they would have told me that it was gonna look the way it looked because I wouldn't have probably put the doorbell because of the rocks. Instead of having somebody really viewing and questioning me and say, "You may have this problem here," they just put it on. I don't like it like that.

The agent was awesome. He answered all my questions and helped me with everything that I was concerned about. It was a really good experience. When I called, I wasn't told that I had to pay for the equipment up front but other than that, I like the system. My husband didn't want it at first. He said it was too much money. But, honestly, he likes it. We’re grateful that we got it and we're satisfied with what we have. I feel more safe having it. I can be around the whole house and not worry. It's a big lift off my shoulders. The system is also easy. My kids got it down. It's not hard to explain to others or others who wanna come stay over. My dad is sometimes a guest here and it's easy to explain to him.

When we went to the internet, ADT was the only thing available for our particular area. We're very rural. We're pleased with the security system. It's doing good. I'm hopeful that it will perform for us. The reps were excellent. They said if we referred someone else, we would get a $100 rebate, and we got it.

As we had been with ADT before, we kinda knew our way around as far as what we wanted to have monitored and whatnot. During the telephone conversation with the sales folks, we were assured that everything was good. We asked them no less than four times in that telephone conversation that we shouldn't be expecting any out of pocket because they put us on with a manager and gave us some extra equipment and credit. But when the installer came, it turned out that not only did we have some out of pocket, we had to give up on one of the things, which was the remote access. It's the feature that would enable you to login with your phone when you're on vacation or away from the house and lock the house or set the alarm. But it still cost us $70 out of pocket to get this system up and running.

ADT was convenient and easier to deal with compared to others. Everything’s been wonderful including their installers. I like the arm and disarm features of the system. I’m very satisfied.

We heard about ADT on TV and a friend of ours had the system from them. We had AT&T before and we decided to change it and go with ADT, and see how it goes. The rep gave me all the answers for all the questions I asked. The installation team came and gave us all the information, and installed all the products for our security system. They did a good job. The process did not take too long but it was not very fast either. I was under the impression though that the monthly payment they quoted me included an app on your phone. And then now, they're saying that it's going to cost the same amount, maybe more, to have that app, which was little disappointing.

Because of the neighborhood, I decided to get a security system. ADT was the only one in that area. The installer was excellent. He was very professional, polite, patient and very detailed. I have the keyring. I enjoy how to use the panic, how arm and disarm the system, how I can do it from sitting in the car before I actually get to the door. The guy showed me other options about the electronic lock and unlock, which I did not do yet. But he showed me a lot of stuff that I'd be able to upgrade and add to what I have.

The sales representative over the phone was great. The installation guy that came out didn't explain a lot of things to me. I'm supposed to need more cameras in the front yard but he never recommended it. Right now, I feel like I need to get someone else to come to my house to reinstall it again. I have one camera in the back, one camera in the front, and one in the living room, but I still need one more in the driveway. He should have recommended that then I would let him do it from the beginning. I just moved in so I don't know how good the system is yet.

Someone tried to break into my house and the only thing that stopped him from getting in was one of those closet dowels in the sliding glass door. We got ADT and their technicians were great even though they had to come back the next day because for some reason, the cameras and alerts were not coming through on our phone. It was some type of a glitch and they fixed that right away.

The installation took way longer than necessary. From the time the guy walked in to my house till the time he left, it was 13 hours. He left a couple of times, including one time at 5:30 pm when he went to a different call. He said he was gonna be gone for an hour, but he was gone for three hours. By the time he came back, it was dark out. It was crazy. Another thing is that my cameras were recording everything when there was motion outside, and then all of a sudden, they weren't recording as often. Occasionally they would record, like if my son took the car out of the driveway, but when the mail got delivered at the front door, it wasn't recording.

The ADT rep was a very hard sell. He backed me into a corner of things and I really had to tell him that I did not need all these things that he was recommending. I just wanted a basic alarm system. Then the installers were two hours early when they came out. My daughter was there and she didn't know what was going on. They started running wires and things without even me being there. I wasn't even 100% that I wanted to do it. I signed up for it and I was told that if I changed my mind, I wouldn't have to do the installation. So they ended up coming out and I was supposed to get some credits, which I did. But it still cost me $1,200 more than what I expected. Then, they showed me the panel that they installed and it was a touchscreen.

I was moving and my electric or gas company said they were running a special for ADT. They asked if I wanted to do a survey. A salesman for ADT came out and he was knew what he was doing. He did his job and I got their system for what I should've gotten it for.

When I signed up for a promotion that I had, the advertisement that ADT did with that was kind of misleading, without reading the fine print. From the pictures of the advertisement, it showed the door Ring, and it showed you got the camera. But then if you read the fine print, it's actually an extra. We ordered it because we figured that we were getting all the camera and the door Ring. But we only got the basic part of it. I just have the motion sensors and the window alarm and the front door. But the installation guy did a good job. The system is doing what I needed it to do right now.

ADT is a scam! I was duped into a contract that did not provide the service I requested. I tried calling to get it corrected and all I got was a bunch of sorries and no responses to my request to terminate the contract I was tricked into signing. You should be ashamed of your business practices. I would never recommend you guys. And I will continue to report you until my contract is terminated.

We liked the person from ADT that we spoke to in the beginning, and it seemed like ADT was the way to go. The installer was very good, too. ADT did everything they were supposed to. We like that the doorbell ringer rings every time we open the door because that way, we know if somebody’s coming in.

ADT seemed pretty good and fairly priced from what I heard from friends. The sales agent was super friendly, professional and whenever I asked a question, he always had a good response. The installer was very knowledgeable whenever I had a question about anything and he just told me what I needed to know, which was helpful. The ADT system a good back-up in case I don't catch on to anything. The only issue I had was that one day, my dog set it off 'cause he would bark while I was not there. I called and changed the sensitivity on the alarm that he set off. So ever since then, it has been great.

ADT had the specials on. I was on the computer and it said that I got this deal so I thought I'd go for it. The guy said that they would be out the next day at 8 o'clock in the morning. I said I had some friends and I was gonna have them for lunch. He said, “Don't worry. I'll only be there two hours.” He got there at 8:00 but didn't leave till 2:00 or later. I couldn't wait to get him out of the house.

I have used ADT in the past. My recent interaction with the tech that came out was good. He taught me how to use everything. I'm satisfied with the features.

I purchased a home and I live alone with my son. I thought it would be a good idea to get a security system and I went with ADT. The installation went fine. The guy was very personable and he explained everything. As far as the features of the system, I'm enjoying the screen, which I can just push to arm or disarm. And I use my phone to lock and unlock the door.

The security system from other providers had to be installed on our own so I went with Protect Your Home and ADT. Their sales agent was great and the installer did a real good job of going over stuff. I feel better and safer having the system and I would recommend Protect Your Home and ADT.

A lot of my frustration came when I talked to the salesman who promised me that I was gonna be able to have a free camera if I purchased my order. Then when the actual installation guy came out, he said that a free camera didn't come with it. That was not I was told and I felt a little bit misled. I ended up spending 59 bucks a month, versus 27 bucks a month for what the salesman told me. That was a crunch for me, but I wanted to have my house completely secured in the right way. The installation guy did manage to get a fire detector added in that plan. So, as long as I have the service, and it is a three-year contract, I don't have to worry about my bill ever going up. But I really wanted that camera in there too and it would cost me $300 more. I can't afford that.

We bought our first house and got a security system. ADT is the only commercial that I've been seeing and it's the only one that I looked up and did some research on. I felt good going with that. The first installer was a nice guy, but it didn't seem like he wanted to be here because he kept talking about putting in his two weeks' notice. He also left a lot of stuff undone and said he was gonna come back one day. He never showed up that day then he came back and half-** installed the cameras. We had to get another ADT guy to come fix one camera because it wasn't hooked up properly and that second guy was good. Everything is good to go, except we have to get an electrician to come out here because our doorbell doesn't get enough power from the wires they ran.

I wanted to go with somebody I felt I could count on and ADT is so well-known and has such a good reputation so I went with them. The reps that came out were great. They answered all my questions in depth and they were very positive and upbeat. They were very informative and willing to work with me. The keypad is a little complicated to have to put in my number. There's another code or another button to push to unarm the system. But I like the ability to arm and disarm from my cellphone.

The installer of ADT was a good guy. He explained everything well and he told me how it worked. It’s working well and I'm happy with it for now.

I didn't really wanna go with ADT because I didn't want to sign a three-year lease. But felt like they might respond better if I needed from them to respond. Now, I have a place in the country and a ranch, and I'm here most of the time. They said they could move it here. They did everything. So far everything's been good.

The installer was good. He came and he was wearing a mask. He checked our house and explained which points are we going to put those sensors. ADT is fine. But there’s one in our bathroom that if we close our drawer, it alarms. It’s so sensitive.

My experience has been very bad and very lousy. If I could get out of the contract without paying anything being penalised, I would get out of it. When they came, they spent too many hours at the house. They said that in some other states that there was a problem with machine and that he wasn't being able to enter the contract. When he got it done, he put in the pieces in the house. One of them was in the bedrooms and he was saying that it's got low battery and that it was going to charge itself in 24 hours. Then 24 hours went by and nothing happened. I called them up the next day. They told me, "Oh, give it 48 hours." 48 hours passed, and again, problems. So then, they told me, "Oh, it'll take 72 hours." After 72 hours, I asked for a service guy to come over and fix it. They sent somebody over. They had me waiting over five hours for him to come, and then he came in late and he didn't have the stuff that he needed to fix it.

I had ADT before and I decided to go with them again. I was very happy with the setup, the installation and the representative. They did an excellent job. I'm happy I'm protected. I feel a lot safer now. It gives me a lot of comfort knowing that I have it. It's just right now I'm doing renovations so everything is a little sensitive 'cause there are a lot of banging and things going on. I have to kinda keep it all offline pretty much most of the day till I get some of the louder major construction out of the way so it won't keep going off. The fire sensor's a little sensitive 'cause I was cleaning the oven and the smoke from the oven set it off. We couldn't figure out how to deactivate it and let them know there was no problem.

We purchased this home recently and it already had a security system but I wanted to update it and we know that ADT is very reputable. My parents have ADT as well. Zach came out to install and he was very professional, on point, and very informative. He had everything together and made suggestions that best fit us. He made suggestions as to how to do certain things and things would help us make sure that we are safe and that we do not accidentally trigger anything. One of the features we're enjoying is the fact that we have the touchscreen, which makes it a lot easier rather than the old keypad. We can make a lot of adjustments there. Also, we have the key fobs so we can activate and disarm the system when we walk out of the house. I just wish that they would reduce the amount for the time being because a lot of people are home.

ADT had a promotion when I was switching my lights. I went with them and things went well with their sales reps and installers. I got a video doorbell through them. This is a good quality system.

My wife has been hounding me for years to get a system. And then, one of the neighbors got a lawnmower stolen right from his trailer. So, we looked at videos from a neighbor’s. It was just time. When I called, ADT's reps were helpful. They couldn't tell me exactly, but they gave me a ballpark price. And then, when the gentleman came out, he was pretty thorough. He was really good. He explained everything to me. Camera, versus just the system, versus whatever. He broke it down to what I was looking for. Once we agreed, he had everything in his truck, and he was in and out of there in a couple of hours. He was able to help me out right then. Everything now is wireless, so he had everything on his truck that I needed.

I called ADT and was really impressed with the gentleman that I talked to, so I got it. The gentleman that came over and installed it was very professional and knowledgeable. I like ADT. It’s really cool, convenient and easy to use. I have the app. It’s awesome. I would tell others that if they don't have ADT, they should because it can't go wrong.

Things have gone smoothly between me and ADT. The tech who came out to my home was a cool dude. Our wives wanted to hang out so we're gonna get dinner together. I'm very happy with ADT and very satisfied overall.

I'm paying ADT around $59 for every three months here in Columbia and I added a service for another property. But down there, they were charging me $59 for every month for the same setup. I called and was going to cancel the service. So, the representative made it 27.99 and that's what I had signed up for. I wound up getting the service as a contract. I wasn't under a contract here, but down there, they wanted a contract for three years, and I wasn't used to that. Also, when the installer got there, he didn't tell me all the stuff that I have to buy. I wound up spending around $300 just for a couple of sensors and a motion detector. He also told me he couldn't use their system to override the one that was in there, and I don't know how true that was. The one I got here got a smoke detector and I got WiFi with it, and I pay less money. I wasn't really satisfied with it because what I'm paying for what I got here was what I assumed I was gonna have, but it didn't work out that way.

I had gotten a bad taste with ADT because the first guy I talked to was very salesy and was extremely rude. Then they sent somebody else to call me and he re-buttered me up. When the guy was here, he did the setup. There was one issue with it that he couldn't figure out and he promised to get back to me but he never did. Then someone had called and I tried to talk with them about it, but they couldn't figure it out. Then they were trying to get me over to the tech department and it was just a nightmare. The second time that I talked to them, they were very kind. Their rep assured me that whether I signed on or I didn't sign on, I would receive the $100 Visa card back. But when I called and I spoke with them, and they did verify that I would be getting it back, but I haven't received it.

I had ADT in the past and they are very reliable. They come right away and they fix problems. I went with them again and I love the features of the system. The only thing is I'm getting some warning that my recording has reached its capacity. I wish someone would come and explain that part to me. Also, the doorbell has not been fixed. But other than those, I am satisfied.

I live in a cul-de-sac where nothing goes on, so I just got ADT to get it. They had a promotion that looked good. I had a flyer in the mail before, but I didn't use that. A month later, I saw the promotion on Facebook Marketplace. The sales agent I dealt with was a very nice guy, and then the representative who came to install went over the prices and he wanted to have some other stuff if I wanted it, not force it on me.

Everybody knows ADT. I called them when I bought a new home. I need protection. The reps on the phone were great. The guy who came to install was great, too. He had to wait though. What should have been a two-hour installation was almost six because I didn't have internet yet. Nobody told me it would be faster if I had internet. I'm in a little village in a valley, and the poor guy who came to install was as patient as the day was long. That meant that I had to pay for the things that had been promised on the phone call like two free things you attach to your keys to disable the system from the outside. There was something else that he could not get approved because I had no internet and it was taking too long, and I said I'd just buy them. I also want the $100 they promised me since they've got so much more out of me with the slow setup.

The technician who came out was phenomenal. He did an amazing job. There was a Microsoft power outage and he was unable to connect to the system. He had arrived at 3 o'clock for our scheduled time and stayed with us until 11:30 at night to make sure that the job was completed and done well. I couldn't believe he hung with it as long as he did.

I have two homes with ADT. My experience is not good. With my cellphone, I can't even check the house. I have to always key in my username and my password every time I go in. I don't like doing that. With the first home that I had ADT, I can't pull it up on my phone for some reason. It keeps saying it's blocked. It's not working very well. So, I couldn't refer ADT at this time.

I've had the ADT services in my previous homes for about 15 years and our church also has it for at least 12 years, so just good service throughout. I was more familiar with them. The installation crew was excellent, very professional and very friendly. The sales reps that I spoke with were fine. So, everything has been good except for the doorbell. It is new to me and it's not functioning correctly. We paid a lot of money for it, so I'd need to get that fixed. I’m not satisfied with that. Then when I call ADT, they keep me on hold for so long. The last time, I was on hold for 67 minutes before I finally talked to someone. Everything else is fine. I enjoy being able to get it from my cell phone. Overall, I had a very positive experience with ADT.

When the guy came out, he installed 95% of the equipment. Then he went out to his car and we thought he was getting something out of the car, but he never came back. So I was disappointed in that reaction of his. I found a part of the security system on a bed that he hadn't even installed. But the service person that came out here on the repeat performance was very first class and he made up for a lot of what the first person left in my mouth. ADT is more expensive compared to the company we had before. I did not know that going in or I would've looked at them a little bit more closely. But overall, I'm satisfied. Everything's been okay.

The package came out to be more than we thought it would, but the rep worked out the price. He was good in the house. But with what's going on with the house now, we're not quite sure if we have the right equipment or it's not adjusted properly. The sensors on the windows are supposed to be a perimeter sensor. There's a crash sensor on the windows. But the blinds is making the alert. It hasn't happened while the unit is set, but it says, “window open” and “window close.” So it seems to be like it's too sensitive. We have a cat in the house and if he touches the blinds, then it says, “window open” or “window close.”

When I initially corresponded with the nice people I first spoke with, one was kind of a qualifier, and he said, “We're gonna give you $1,700 worth of credit for your hardware. We're going to charge you immediately 100 bucks on your Visa card. But within three to five days, you will get a Visa gift card back. And it's only gonna be 27 bucks a month.” I'm taking responsibility too. I'm new to this. I said, “Okay, let's move forward on the installation and have the gentleman come out.” He was a very nice person too. But right off, he said, “Okay, you need $1,600 worth more of an equipment.” I have lived in this house for 37 years and I don't even close the windows. I don’t even lock the door. He said, “Well, ADT is gonna tell you anything to get me out here.” That wasn't right.

I see ADT signs when I go to other people's houses but I selected ADT because most of my family members said to go with them. The sales representative that I spoke to on the phone was very helpful and gave me lots of information and details. The installation team was very helpful as well. The guy left about 10 o’clock at night and it took a little long but they were good. Everything’s good with ADT.

I've had ADT in the past and I loved it. I went with them again and their installer was super nice and helpful. He showed us how to work everything before he left. All of the phone stuff about my system has been amazing. It's so handy.

Everything was fine but Protect Your Home failed to tell me that I had to pay 850 upfront. I went with another company and I was able to get started off of my credit check alone, and it went well. I had a cheaper price for my ADT system.

ADT gave me good discounts during the time of signup. The sales agent was pretty good and very informative. And they were very helpful when they came in. The installer was very prompt. He came half an hour early but I had to tell him to wait so he came back at the time he said he would. The installation was a good experience. I wanted to get the other features that had the camera but at the time, it was not in my budget to get that. But the features that we got are fine. Right now, everything is working properly and I feel more protected in my home.

ADT screwed us over. The sales person told me a lot of the stuff that was inaccurate in person. Whenever the installation team came, it was not the case of what I was supposed to be getting. It ended up being very stressful. I wanted to back out but they made it to where I couldn't. I checked my mail last week and ADT had sent me something for a new homeowner to get all these perks and stuff that they didn't give us. We didn't get the upgraded touchscreen monitor and little remote things that you can walk around with either. There were a lot of things that they didn't give us. We got the basic level package and we're paying $55 a month.

I had worked with ADT before so I went with them. The sales rep did fine but he didn't convince me of anything. The installer was the one who convinced me of the package.

My ADT system has been okay. I really like the app on my phone where I can monitor it. Accessing it from there has been easy. People should go for ADT if they want some extra security or peace of mind especially if they can afford it. I got a good deal on my ADT system. I don't have to have it, but I like that I have it.

ADT lied to me. They told me one thing in the beginning and when their tech went to my place, he told me other stuff. So, I decided to cancel their service within the three-day window. They said they would refund my money from when their lady rep charged me 100 something in the beginning. The tech also charged $57 including taxes for service. Until today I don't have the refund. I don't recommend ADT to anybody.

The sales rep was cool. I liked him. He explained the features to me. I was asking them a lot of questions about it because I thought I had to buy all my product from ADT, but he explained it to me how I could do it. The security system made me feel at ease. I don't have to worry about too much.

We arranged for ADT to install a security system in our home. The contract included the purchase of equipment along with a monthly service for Monitoring. On the date we were supposed to have the installation, we realized that the contract said that even though we were “buying” our equipment, it was still owned by ADT. This meant, that if we moved, if we didn’t return the equipment to ADT, or we changed our service, ADT would come after us for the cost of the equipment.

The price that was quoted to me was attractive. Also, ADT has name recognition, and how quickly they were able to get me scheduled for an installation, were the determining factors for me. The installer did a great job. He was very responsive, so all good stuff from him. Great work. I like the ability to remotely view activity. I've got cameras installed, so I like that I can view things while I'm away from the home. It's so helpful. Great experience.

I like the way that ADT monitors things and I'm satisfied with the features in my package but I would like to have a security camera.

I was disappointed that I couldn't get a quote over the phone. Other than that, everybody was perfectly professional. The installation team was great. If ADT had given me the quote over the phone, I probably wouldn't have done it that day. Coming out to my house and saying that I had a $6,000 quote, and then bringing it down to 1,300 was poor business and I felt obligated at that point. I regret my decision having gone with ADT.

We had some vandalism and we had screws put behind my tires. We decided we're putting our house in a safety mode inside and out. Nathan from ADT was awesome. He clearly described all of the products and some of the things that we may need to consider. In these times of difficulty, he understood why we were, after all these years, installing ADT and what we were looking for. He didn't pressure sell me on anything I didn't want or need and took care of it. We talked at length about the aesthetics of the system speaking to me when my doors or windows open. Also, we talked and agreed not to hang my ADT panel on the wall. They have a stand for it. I put it on a table so I can walk it around and I really like that. I have the little fobs as well and Nathan explained that. And the biggest thing is that I can turn the system on and off on my phone. I love that I can do that.

ADT had a deal so I went with them. The installation was rough but it was all right. It took too long. ADT called me back the next day and I had to go over the contract. But overall, the features are good and I have no problem with the service.

ADT was quick and they did a good job with the installation. The installer was a nice guy and he was really helpful. He told me what would be best for my house and I appreciated that. He told me to do them like it was his own home. So he did everything perfectly like what I wanted. Everything is great. ADT is different. The alarm system is the best ‘cause it's not wireless. I really like it. The system is easy to set up. When you leave, you just push the button and get out and you don't have to press numbers again. The system is working perfectly.

ADT has a good reputation and I'm happy to have their system. A man came and did what he had to do to install the system and it did not cost me a day's work or even half a day. He knew what he was doing. The system is a good thing and I recommend it to friends and family.

The sales rep was a good dude. However, I was a little taken off guard. Their advertising shows the security systems and gives you rough prices. But when they show up, it's gonna be $3,000, $4,000. The initial quote was $6,000. After we took off a lot of the windows sensors, it came down to $1,500 which I can handle. ADT could do a better job on their end as far as putting out there how much it costs versus just sending somebody to your house and being like, "Hey, surprise, pick this on the spot."

ADT has been around for years. My parents had it when I was younger, and I grew up with ADT all the way around. I have it in my home now and so far, so good. It's pretty much self-explanatory. It's a simple system to use. We didn't get the whole shebang because I didn't have the internet at the time I got the system, but what we have is more than enough. I really like the key fobs. I don't have to worry about being in the house before I arm or disarm the alarm. That is a big game changer, especially for me, when I have my son. I'm taking him in and out of the car. It's easy. From the car, I can just turn it off, and then grab him and go in the house.

ADT was the first one I called and everything has been good so I went with them. Everything was professional. It was great on the sales end. Everything was also good during the installation. If you are looking for a home security, you can check with ADT first.

My ADT experience has been good. Their reps were informative and knowledgeable. The installer was very knowledgeable, too. He walked me through the whole house, and it was pretty much a smooth process, so I don't have any complaints at all. The only thing is they put the alarms on certain windows that have air conditioners in them. I wanna take the air conditioners out the window now because it's winter, and I didn't ask about that.

The team that came out to install was good but the system has been problematic. I have cameras that are down all the time and I don't really know what's going on. We've got somebody coming out the day after tomorrow. I'm sure we'll get it worked out sooner or later.

We've been customers with ADT for close to 30 years and we've always been satisfied with them. We shopped around and looked at the home install systems like SimpliSafe, but with our experience and some of the things that we wanted do here as far as home upgrades, the ADT system was more to what we really needed. The tech that came out to do the install was very professional, friendly and knowledgeable. He did everything he could to give us exactly what we were asking for and what we expected.

ADT did great and I loved everybody that came out here. The guy that helped me was awesome. The system is great. I love it. I love opening and locking the door from my phone and turning the alarm on and off from the phone. It's a second home so it works great for when I need to let someone else in.

The ADT installer I got was knowledgeable. I like the safe feeling provided by my ADT system and the convenience of it. Every time I open my door and close it though, it dings my system. Still, I can live with that. It's an alert system.

ADT was already a service in the house. We just recently moved in. We found out that even if we went to a competitor, ADT would still end up with the contract. We're happy with the features of the system. We like the sensors on the windows and on the doors. We're not satisfied with what we were initially presented with and then what was offered to us when the actual person showed up to the house. What we were told over the phone was something totally different offered when the salesperson got here. The gap in the pricing was way different. Other than the changing of the pricing, we're fine with it. I like ADT. We feel safe in the house. We know that it's being live monitored.

The ADT reps were very knowledgeable. They explained everything very thoroughly but they left out any hidden fees. They didn't tell me that packages would be up to $5,000 and I was expected to pay all that. If I would have known it was that much of a price, I wouldn't have wasted people's time to have them come out to my house for that. The guy that took the equipment today left a little bit of a mess but it's okay. It's nothing that I can't take a broom to clean up. I couldn't find my old doorbell anywhere after we were trying to put my old stuff back in. I don't know what the installer did with it. Maybe we misplaced it. But we're thinking he might have thrown it away. But other than that, the sales reps have been very nice. They've been very tolerable and patient with me and my family.