ADT Reviews

The whole situation with ADT was awful. The guy that came out was a younger guy. What was told to me over the phone before I allowed for anybody to come out was totally different, so he ended up having to call his supervisor four times. By the fourth time, he was done with it. Before he called them, He was like, “Why don’t you just say you don’t want it so I can get out of here?” Long story short, the system wasn’t hooked up right. It was five different people that ended up coming out for it. The third person that came out hooked it all up together the way it should have been.

The ADT sales rep got me what I wanted and told me everything about it. He also installed the system and he did good. It took him four hours but only because the internet was slow, so he couldn’t use his iPad. I am satisfied with the features and I like the camera.

The person who did our home inspection recommended ADT. The sales rep during the purchase was good and the installation was easy.

We were searching for a system and ADT happened to call first after I did the online thing. We checked with the prices after ADT called and we ran with them. The tech, Aaron, did an excellent job.

My experience with ADT went very fine. The rep conducted himself everywhere. As he was putting up the thing, he went over what it was for, what it was used for. He showed me through the phone. He was a very nice guy. I like the features of ADT very well.

I had ADT before. When I used to have it, I was very satisfied and never had any issues. I just wanted to save a little bit of money so I went with Xfinity 'cause of the package deals that they offered. But it really didn't pay off for the quality of service that they provided. I got ADT installed recently and the installation experience was very pleasurable and very professional.

I'm very pleased and grateful for the security that our ADT system brings. I also like the secure feeling that you get with knowing that you have it in your home. When we applied for the system, the sales rep was very professional and knowledgeable. He took his time and made certain that any question we had was answered. He represented ADT very well. He also did the installation and gave my husband a run through of everything about the system. And when my husband was explaining everything to me, he thought enough to mention how professional, knowledgeable, and nice of a person the representative was. But when you're inside and you press the Home button, the system gives a signal as if you're trying to go out and it doesn't line up with the fact that you're staying in. Then once it says the message, it's usually fine. Other than that, the system is great.

It went pretty good with their reps and my installer did very well on showing me how to navigate through ADT on my phone. He was really helpful.

I like that I can let my dog roam around in the house with the system on Stay. I’m very satisfied with ADT and I will recommend it to anyone that has never had a home security service.

It seems a little weird because I keep getting phone calls from ADT asking me why I don't have their service. But I do have ADT. They keep sending me letters and calling me, and they're wondering why I don't have service with them. They say, “Why aren't you picking us?” I'm just confused about how the company thinks I don't have service with them, but the system is good. I like it. I'm trying to get used to the whole having a security system. It's a pain to have to lock and unlock the house all the time with the system. Other than that, it's okay.

I was under contract with another company and I did not know it. I thought it was for 24 months. When I called them to cancel it, they said, "You’re still up on a warranty with us." I couldn't pay two bills so I had to cancel it. When the guy came back out and picked up the stuff yesterday, he didn't put my panel back on the wall. When they took it off on the wall and he laid it on the couch, he said, “They'll come back out and put it up.” I said, "Would they charge anything?" He said, "No." When he left, I called them. I said, "I wanna get my system put back on my wall." The lady said, "Ma'am, it'd be $35." I said, "$35 for what?" She said, "It's $35 for us to come out there and put it back on the wall." I am very dissatisfied. I will go with somebody else, but it wouldn't be ADT because I'm having to pay out more money to have this system put back on the wall.

Due to word of mouth and seeing their advertising, I signed up with ADT. Their sales rep was a very nice kid and their installer was very good. But I haven't really bought the system online yet because I have to talk with one of the persons to give me the code to disarm it. Other than that, I like the cameras off on the side of the building, though I wouldn’t mind a doorbell camera. I use the app as well and that's what I love about the system.

ADT was a good deal so I went ahead with them and the service was good. The alarm is good and I like the camera.

The people I spoke with over at ADT were very knowledgeable. They were able to answer all my questions, and if I had any concerns, they either were able to provide details to help me ease my concerns, or provide details that allowed me to make a decision based off of them. The installation took a while. The installer had trouble with the lock that I had put on the door. So, it took about three hours for all the installation of everything. He did it fairly quickly with everything else, but it was mainly the lock. So, it was kind of unexpected on the time that it took to put everything in. I'm kind of a little bit particular about how I like things, and I did notice that my lock was installed a little bit crooked. It works perfectly fine. I don't know if it was because he was having the issues of it. But other than that, everything was great on when they came out and installed it.

The customer service of ADT was very good. It's very easy to operate the system. Since having it, I feel very secure.

The installer was great and all got done in one day. ADT is one of the few I found that's willing to come out to where my house is and service a house the size of mine, but I don't feel comfortable arming the system yet, which is not helping. There's been a problem with a couple of sensors. The first night, one sensor went off, some sort of a maintenance alarm and then three times since then, another sensor went off. In six nights, I've had a sensor go off as needing maintenance four times, so I've yet even to arm it for a night because I don't want it going off in the middle of the night on me. At the moment, I'm not particularly excited about it. Other than that, ADT has been good. Wait time on hold is a little long, but everybody's been friendly. I just hung up with ADT to get someone out here for the second time and they're coming back tomorrow between 11:00 and 3:00. Also, the guy who came out the other day to look at the one sensor was great as well.

The sales rep of ADT over the phone was good. However, the rep that came to our home was too pushy for me. I just agreed with him and told him, "Okay, good. We're done, let's go." We were there for three hours. All I wanted was the $27, I didn't want a camera. But had a camera. It's really a pain because every time I go outside, sit on my deck, it goes off 25 times. Now it's costing me $59 a month. He also drilled a hole in my wall six feet in the air. I said, "What are you doing there?" He said, "I gotta run a wire from here, wrap it up outside and up that wall." Now, I got a hole to fix. He also didn't clean up after himself. All the drillings, the wire pieces and boxes were all left there.

The install guy was really good and he was very helpful. ADT is a little expensive but other than that, the system works as expected and as promised. Also, I feel like my property is safer when I'm not there and my kids are safer when we are there.

The sales team may overpromise a little bit then you’re kind of taken off-guard when the on-site salesperson installer gets there. That was my only frustration but they made it right. The installation took quite a while though. The installer showed up at 8:00 and didn’t leave till 3:00. I only had one control panel installed initially. In their initial process, I told them I had two panels. They said that wouldn't be a problem. They installed one of the control panels when they got there by one of our entry doors. When I asked when he was gonna install the other one, he said, “We only do the one because you can control it from your phone.” But we couldn't hear it throughout the rest of the house. It was an issue. We had to get ADT back out this morning to install a second panel which was another couple hundred bucks. But the installers were great. The ones today were fantastic.

The guy that came to the house was friendly. There were a lot of features that I would have liked to have gotten but I can't afford them right now. Other than that ADT is a great service. I got two twin cousins who live by themselves and I was going to recommend ADT to them. I'm gone all the time but now, I feel a lot more confident with the ADT sign in the yard. I'm sure that deters people from even thinking about it.

The technician was very excellent. He showed me everything.

I'm very pleased with ADT. I was looking for a home security system as a peace of mind. Since I just bought my home, I ended up getting a pretty good deal in the mail. Everything went well. The technician was very knowledgeable on the job. He did a great installation. He did the total walkthrough.

I wanted to get one of the doorbell greeter cameras. The other company I was looking at was expensive. ADT called me and their offer sounded like a good deal. The communication from the rep that I talked to on the phone and the manager on duty could be improved. They didn't quite explain everything really good. I had a guy come out and give me an estimate on everything. When he got here, he said that was not how it works but he explained everything. He was nice and knowledgeable. He installed the system in about 15 minutes and made sure I understood everything before he left. It was awesome.

The sales reps of ADT were good and really helpful. The installation went fine and smooth. Their app is user-friendly and everything is fine.

I wasn't happy with the way the representatives talk to the client and that one of the third-party companies that they used to finish my install is misusing my personal information. The reason why I say that is my name, my email address, and my telephone number are on this email that they sent me and it encompasses a bill for a home that's located in Florida. I live in California. I wasn't comfortable with that. They don't have answers as to why they generated a bill that says I need to pay $106 for an install that is going to take place on January 29, between 3:00 PM and 6:00 PM. And it doesn't make sense as to why they're tying me to a Florida property.

ADT is a well-known company. It's one of the oldest and the best so I went with them. I love the doorbell and the motion detector. I like the features and the service overall. It's expensive but otherwise, ADT is good.

We went through Consumer Affairs to get connected with ADT and the whole experience was great. At the end of the day, I ended up getting a lot of equipment covered and on some military stuff on top of that. I found it all to be incredibly timely in terms of when they could get out there and get us scheduled. They had a great technician come as well.

ADT had the most stars on the computer. Their rep who also did the installation was wonderful. I like the cameras. I have a neighbor that threw a brick through my window. So, we needed to have something. ADT works really well for us.

We used to have ADT many years ago. I like the whole system and that's what drew me back. James was very good when he came to install it. We had some nice conversations and he was just wonderful about doing whatever I wanted. Overall, I had an excellent service from ADT. I was very happy that I did that.

The ADT rep was just a good salesperson and their installer gave good customer service. He came in and he wore a mask. He explained everything to me. He cleaned up behind himself so there was no mess. It was just a good experience. When he left, everything was working fine. But my doorbell camera doesn't work. There's no video. I did the little instructions online and I just charged it last night. I'm gonna try it again but if I can't get it to work, I'm just gonna call them. Other than. that, it's comfortable to have the ADT system. I've just bought the home so I'm there by myself and I feel better to know that everything is protected with ADT.

ADT is a good thing to put in the house. The sales rep was good and the features of the system are excellent. It's easy to operate the system too. I feel more safe having it.

I really didn't like the sales pitch when the guy came over to my house. What they told me over the phone and what he told me when he got here were contradicting each other, which I wasn't happy about. You sign up for one thing and then they come in and say, "Well, we're gonna do this and we're gonna get you a package plan and everything else." But when they set you down, it's over five grand. It was a damn stark difference than the 199 that they were advertising, and telling me over the phone that the stuff that I have was compatible with what they were putting in. The plan I got was what I've spoken to on the phone and they've already told me how much it was going to cost. So it was like a bait and switch. Other than that, the guy was super nice and very knowledgeable.

I am very satisfied with what we've gotten from ADT. Jacob who came out here and installed everything was fantastic. He walked me through everything. He said, "If you want to go full Fort Knox, you can. This is what I recommend." But he made it very clear that I didn't have to get all of that stuff which is good 'cause I don't have that kind of money. He broke it down, answered all my questions and allowed me to get the things that will keep me safe and at the same time not break the bank. I feel safe knowing that there's a giant alarm system that's gonna go off and wake me up so no one can break in. I also feel safer with the photoelectric smoke detectors. It's able to detect the smoke faster than the normal ones you get from the store. It's like 30 seconds versus 30 minutes. I didn't know there were two types of smoke detectors and apparently, this house didn't have any to start with. I feel better knowing that my kids are safe.

They have good customer service. The installation was fast and the tech explained everything, step-by-step. Everything went well. I like that when I'm not in the living room and if one of the doors are open, I know the door is open because the system talks.

ADT was in the area. They answered all my questions. Also, the installation didn’t take long. What took the longest was the presentation. But that's okay. I needed to know everything that was available. I'm satisfied.

The guy that I dealt with was pretty good. But I wanted this panic button that I was guaranteed for and he took that off because he put me an extra fire alarm system in. He didn't tell me about it till the end of it all. But now, I can’t get that. When I talked to James, the sales supervisor, he told me that once I make that payment, I wouldn't have to pay again. He kept telling me that the guy would come out and go over this stuff and tell me what's what and show me how it works. And that would be it. The money that I paid to this guy was for his service. So he got more money from me. Also, I was told that I'll get a $100 gift card but I haven't gotten that yet. But James was very nice and professional. He explained things to me thoroughly.

The lies that ADT's reps told me on the phone to get them out here to hook up the system led me to sign up with them. They promised me a bunch of stuff but when they got here, I didn't get all the stuff that they promised me. And there was a bunch of hidden fees. If I didn't absolutely need a security system right then, I would have went with somebody else. But I needed it right then, so I went ahead and have them hooked up the system despite the fact that it cost me $300 more than they said. Other than that, the installer was cool. Also, I like that I get to shoot somebody if they come in and it’s all covered under law because the alarm went off and they didn’t leave.

The guy that came in and set up all our stuff did a really great job. He was very nice, personable, and went over all the options with us. When something didn't work for us, he was very flexible in fitting it to where things would work. The system is pretty cool and I like the app. I just wish it was a little cheaper of a price range for the monthly.

I liked the longevity of ADT. After the rep got here, it was a bit more expensive than expected. Other than that, it was all right. The rep was informative and explained everything. The system is simple to work. It makes it accessible for the different options. It includes by phone or from the thing itself. It's convenient that ADT can handle that.

I hate ADT. They’re a bunch of liars. They told me that I was going to get one type of service. I wanted motion detectors on all 11 windows. I had another company and I said I wanted the same camera on the front door. When the man got here, he said it was not on his sheet. I called the manager and the manager, Brandon, said no, that was not said. I said I would not have had that man come out here and paid this installation fee if these arrangements were not made verbally on the phone. But they cannot share the recording when they claim all their calls are recorded. I'm not happy. I call it senior citizen fraud but it could be false advertisement or a marketing way to get into peoples’ houses and get their money. You gotta pay them in advance before they could come.

ADT was excellent and their tech was outstanding. He showed up, put booties on and had his mask on. He went through and explained everything that they had to offer and gave me the different options that I had. Once we decided on what options I wanted, he walked me around. He installed everything and checked the system. I’d definitely recommend ADT.

The installer was good and professional. He did a good job. ADT did what they said they were gonna do, and it all worked.

Updated on 01/09/2021: ADT has acknowledged that I was told 4 times about the 90 money back satisfaction guarantee and that I signed the install tech's cell phone where they claim the guarantee was reduced to 3 days from 90. While I was not advised of this change since I just signed for the install on a cell phone, they acknowledge that also. However while I am dissatisfied with the service and equipment less than 10 days after install, poor service and non working equipment, they have had Julius contact me 3 times since my review and he will not agree to the 90 day term while he acknowledge it was told to me. I have advised ADT to come get their equipment, they will not unless I agree to pay 75% of the contract which I will not. DONT TRUST ADT!

I had a house fire and ADT is forcing me to pay them 610.00 dollars for a disaster that is out of anyone's control. They are making me pay for contract being broken. Nice of them to add to a disaster by trying to make a hardship into a financial hardships on top of a disaster, all I can say is get your security from another company. ADT is a bunch of thieves.

Purchased an ADT Home Security system with outdoor cameras to monitor a family member with dementia who is roaming. Two issues with the ADT system are:

We moved into our new home after selling our old home. We cancelled our service for our old home. We were billed for services on our old home after we sold it. Then we were billed on an accelerated program for our new home. Over charged over a $100 in all. Customer services was not any help when I called. Basically saying nothing she could do. I would not recommend ADT to anyone. Plenty of other home security companies out there. ADT will overcharge you and their service is below average.

I have been a loyal customer of ADT for 19 years. Since we moved to our new home 4 years ago, we’ve had to replace 8 Z-way switches, all which require an electrician. It stops working, we call ADT, they send a tech out in 1-2 weeks, they show up and tell us they can’t help us. Then we have to reschedule in 1-2 more weeks so they can come back with an electrician. The last few times we requested the electrician the first time we called, and have been unsuccessful doing so. We have to hire/pay for a babysitter. We have to hire/pay for a worker to take our place at work. And we have to waste our time and the technicians time, because your protocol says you can’t schedule an electrician the first time around.

ADT has the most advanced technology. Their sales rep was good - too good. The installers were efficient and they completed the job within the expected timeframe we discussed. Everything went well. I can control everything through applications for my mobile and I like that the most.

I started looking. And then, I started getting all these ads. Also, I called around. I talked to a bunch of people. But then, I went with the $99, which the day ADT, I told them to pack their stuff and leave because they went from 99 to 3,000. Then suddenly, they changed it all. But I had a good experience. My installer was a good guy. I use the system and it works. I like it all because it gives me a peace of mind. I don't trust my neighbors.

My neighbors have the same company. I was very impressed. The reps were very professional. I thought they would take more time, but they called me right away. And as soon as I spoke with the team, then they sent me the technician guy the next day. It was great. So far, so good. I had a different company before, but I feel more secure with ADT. I recommended them.

My ADT installer was great and polite. He was very thorough with everything that was going on and everything I wanted. And because he does sales, he was trying to make money too. I understand him trying to offer stuff and he did it in an accordingly way. I took everything he offered. He was looking out and knew how to talk.

The people from the homeowners insurance gave ADT my phone number, and they called me. The rep was polite. However, I didn't get what I was told I was going to get. The guy that came was very nice. I told him what the man said I would get for 27.99 - two door monitors, a remote key for my keychain, and a motion sensor. I didn’t get the remote key and a motion sensor. And I got three doors - the basement, the front, and the back. But if somebody came in my window, there is no motion sensor. They could take everything I have right back out the window, and nobody would know. Other than that, his work was very good. I'm disappointed because I didn't get the motion sensor, but I'm very happy with everything else. I would recommend ADT.

We moved into our new home and we got a promotional letter in the mail from ADT running a new service deal. So we gave them a call and had a service provider come out. Their sales rep was great. She detailed the plan, detailed the options, then gave me a good breakdown of what we'd be looking at cost-wise. Then she actually was fortunate enough to find a representative that could come out to the house the same day. So it was a pretty quick turnaround. The guy came out about two hours after I got off the phone and we did a detailed walk of the house. He showed me the entry points and what he would look for most in terms of security. He then broke down all the costs of the different options. We ended up signing the contract that day and he installed everything on site. Overall, I was very satisfied with the service and the installation.

The one that installed my system did not push anything. I was a little shocked at how much it was gonna be, but he said, “take your pick,” and that's what I did. He was very thorough. He took his time and showed me everything, every window, and how to do the system. I'm alone, my husband passed away, so I wanted a system. My friend in Avon Park had a system and I asked her who did hers. At that time, it was a different company and ADT bought them out.

The rep came in and we talked over the different packages that were available. He helped us, what he recommended as far as we really needed sensors, and then walked us through the entire process and answered all of my mom's questions. He then installed the system right away. Any stuff that he took out or tools, he put everything away. It was very quick and well done. We got the lock pad for the door, and I like that because then we don't have to use our keys. And that you can just arm and disarm it through the phone makes it convenient. We're more likely now to use that one than before. ADT's name speaks for itself. They really are the best. And the service that we received showed us that. Everyone was satisfied with the representative that we got and the experience that we had.

ADT is expensive. The email from ADT that I got said that I would get $850 in free equipment. But when they got there and once the guy went over the package, I was told that it was gonna be $416 for the equipment and I wasn't prepared for that. All of that was supposed to be free, but the guy said that in the small writing, it said that it might go over. Also, one of my friends said that theirs were 30 a month while mine is 50. So, I'm gonna try to get out of it ‘cause that’s a lot. I've used the system three times. But I was disappointed in the money that I had to put out and the amount of the monthly bill.

The ADT rep is very nice. He maintained the distance for COVID. Then everything went well with the installation. They were able to explain everything. I appreciated everything. I like how you can see everything from the phone app.

I had ADT before. We got it again last week. Their sales reps were fine. But the technician was not so good. I wasn't home when came out to install. My wife was home. I told him what I wanted and he said that he was going to do that. Then I ended up with the equipment I didn't ask for, and I didn't have the equipment that I asked for. He did a really crappy job of installing. He drilled holes through the side of my home, both front and back and didn’t even bother to silicone them. He drilled right through my aluminum siding on my brand new house, which I just bought in June. He's already destroyed part of my siding. Then he didn't put the camera in the backyard up to a point where I can actually see my backyard. I see the deck, which doesn't even have the stairs going to it.

I’ve known about ADT for quite a while. We just moved here in the past week and I wanted to make sure we had some kind of security. The tech was very nice.

The installation was good with the amount of time and patience the guy took to working on it. There was some back and forth so we could make sure we had it in our budget. He was willing to work with us on that. We liked the door lock and just the general security of ADT so we could have our home more secure. I just wish they improve the cost. We have a really big house with a lot of big windows, so it was a lot.

I got ADT primarily because of what I saw online about the service. You are able to reach people when you've got a concern. I evaluated in terms of what I thought would meet our needs and I think ADT will. So far, my experience with them has been great. The guy who came here was very professional, did a good job, and spoke well. I worked with him. He was here a long time trying to get us to agree on what we really needed. I have glass break sensors, motion sensors, and door sensors. I'm satisfied with that. The only thing is my son also has ADT down in Portland and I need to follow up to find out when he gets a gift card for the referral. The guy who was here didn't ever ask us for more specific information about my son.

Everywhere I moved, I’d always get ADT. I signed up again recently and they said something about sending us a $100 gift card. Apart from that, I'm very satisfied. All of it was good. The system I have here is made like the one that I had. The installers showed us how everything works. They were always patient, and they made sure the job was completed.

I've had ADT my whole life and I was so used to it. My mother had them and then, I had them in my condo, so I decided to stay with them. The sales rep was very nice and informative. He gave us different options that we could do. I'm very satisfied with the features in my package and the system has been good so far. I haven't had any bad experiences with ADT so I would recommend them.

My ADT sales rep was great. The installation team was just one guy. It took a couple days, but he got everything done. I'm pretty satisfied with it.

I had ADT previously when I lived in New Jersey. Here, there was no system. I was comfortable going back and using them. Everything was great. The installer was wonderful. It went smoothly and I was very happy.

Dealing with the ADT rep and the installation was good. The only thing that I didn't like was that when I was on the phone with one of the sales representatives, I was told that I would get a camera and everything. I was planning on getting cameras and the Ring doorbell, but they never mentioned that there would be an additional fee.

I've had ADT in the past and then I saw the promotion on the flyer. The sales representatives were very helpful. When I told them about the experiences I’ve had with ADT, they tried to make it better. The guy that came out was really professional and treated us really well. They took care of everything. I like that I can control the system through the app. If I forget to do it, I can just do it from my phone.

ADT is always monitoring and they always have my back. It's not just a camera setup with nobody monitoring it. If I leave the house and if I go on vacation, I'm still covered. Also, I can control it from anywhere. They said I own the equipment so if I move, I can keep it. Brett was awesome. I liked that he wasn't trying to push anything on me. He came and asked what he could do to make me feel at peace. Some of the other places would just let you do everything by yourself. He was so cool and nice. I trusted him. He educated me so that was a plus. We did what I wanted and I liked that too.

I was hopeful that this company was more of an upscale business, and I looked forward to getting my home protected by them. It has turned out to be an expensive waste of time. I was pressure sold and they kept trying to tell me the more expensive package was worth the money. I have Google and other cameras and security devices already in place, and my home is hard wired throughout. Their system is wireless as many are today, but I was not going to place additional hardware (which you must purchase) into my home and on every door and window. The decided to add a converter to accept my wired into a device which transfers into wireless for their master control keypads.

I've had an excellent experience with ADT. I really like the sensors I got from them. The motion sensor is good.

The call with the ADT rep was good and the tech who installed it was good and very professional. Everything’s going according to plan. It was a good experience and I would recommend ADT.

When selecting the package and they tell what comes in and then what's available, then that's all I needed to know. It was explained to me very well in the first call I had before the guy came out and installed the system. I like that I can arm the system from anywhere.

I was told that the rep I spoke with at ADT was the manager and it was good dealing with him. I liked the techs who came out. They demonstrated how to use the system and I’ve got it down pat. Fear is no longer there. I love it.

When I called, ADT had a promotion and I thought it was a good idea to grab it. However, it's like you don't have to pay it right now but you have to sign a contract for so much time. Also, I have seen other people have cameras in their house and they can see everything. They don't turn it off. But the one in the back and the one in the front record for a little bit then they stop. I don't know if they record just when there’s movement. Another thing is when my brother went to my house, he pressed the bell but I never heard any call or any alarm that somebody was at my front door. It might be just my signal or my phone. Maybe I don’t have a more stable connection but the other day, the app kicked me out. I don’t know when you have to refresh it.

We were called by the Safe House Concierge Service and we were transferred to ADT that way. But we've also gotten about 14 different mailings. Somebody stopped by the house. We've heard about ADT a lot. We got our system installed on November the 30th. The only complaint that we would have is that when the technician got here, some of the things that the sales rep promised didn't really translate into what we could actually do. I felt like it was kind of overpromised. We weren't supposed to have to pay for anything upfront because there was gonna be a gift card, and it was supposed to be completely free installation.

The service technician was good. He set everything up. He was knowledgeable. And we feel protected. It's mostly the sales process and the cost that we are not satisfied with. We thought our first call to set up our appointment was great until, reflecting back on it and after signing up and feeling like we were misled on what everything costs, we are now frustrated with it. ADT led us to believe that the visit where we were designing our system and getting it installed was free. We ended up getting a separate charge for that. I later followed up and they said it was because they gave us so many other promotions that we did not qualify for free service. But that felt like it wasn't truthful on their end.

We've used ADT before in a vacation home. They've always been first-rate. We haven't had any problems with them and we've been with them for 8 years. The last install we had recently, the guy was knowledgeable and he was very professional.

My family members have been saying that ADT is very reliable and so far, they have been reliable to me. When the installer came, he was wonderful. I had so much questions for him and he was very patient and very collected. He answered all my questions. He didn't left until he made sure I understood every single button and what it was for and how to do it. But I had a little discrepancy when my mother passed away. The service got disconnected, but I'm connected back now. I didn't want to go to another company because I feel secure with ADT.

The sales reps were excellent. The installation guys were very professional, clean, wore masks the whole time, and still kept their distance. I was very satisfied with everything they did. I'm enjoying my ADT system.

I'm very happy with ADT. I'm retired, so I need a more secure system. But the only thing is I have a struggle with getting the certificate. The insurance has told me to bring the certificate so they can reduce the insurance but I don't know how to get that certificate.

The tech explained a lot of things to me so I would know and he left me good information. It was very interesting. The only thing is that the personnel I spoke to on the phone said they would call when they were on their way, but that did not happen. They said between 8:00 and 9:00 they would be here. They came at 8:20. They rang the bell, and I didn't know they were coming. If I didn't know that I had an appointment, I wouldn't answer the door. But everything else was fine. I like the package. It's a lot different and more up-to-date than the old package that I had. Also, the plan that I have will work very well for me. I'm very pleased.

The system was very easy to set up. The tech came to set everything up and everything went very smoothly. He went to the control pad and he went through everything. He showed us how to access the volume and how to change the password. The only thing that we've noticed is we keep getting a notification about the doorbell. It's saying that the power is going from wired to battery, wired to battery, a couple times a day. Other than that, everything is great so far.

I looked ADT up because I was interested in getting a security system. I called in and felt they had what I needed. The price was better. They had the $500 towards your homeowners’ insurance. And I like the idea that they would secure all the windows that you needed secured. The tech was very good, professional, and explained things well. I like the system's features. It's easy. It has been a good experience overall.

Years ago, when I bought my home, somebody came by to introduce ADT, and she was talking about a really good deal, but she never did get back in contact with us. I reached out to see if that deal was legit, and it was. So, we stuck with ADT and so far, the experience has been pretty good. The only thing is any movement that we get outside, it’s recording it. It is not bad because we want it to record movement.

My house already had an ADT system when I bought it, but it was ancient so I upgraded it. The rep was good. He took care of me just fine. I got the most basic system there is, so I just turn it on and off. It's great. I have ADT for my business as well.

The lady on the phone that I had a small conversation with was sweet and professional. Everything that's included in my ADT system is nice. But I was supposed to get a few other things like some more alarms. I have over 3,500 square feet two-story house. So I wanted more security but it was way too expensive. We just did something in my price range for now. They were saying that I could upgrade later. The system is simple but the only thing I haven't figured out is turning on the security system while I'm inside of the home. Since having it, I'm more calm at home. I have lawn trees and it’s hitting the window, so I'm not thinking somebody’s trying to break in because I have cameras now.

ADT's national reputation and the fact that they were running a special made me go with them. I had a good overall experience with them, both in dealing with customer service and then when Robert came out. He was a pleasure to deal with. The system is very similar to the system that it replaced. It just has a few more bells and whistles that we're exploring. But it makes it easy to arm and disarm the system. And the new lock on the front door is also some added security.

My ADT experience has been a little bit up and down. My husband and I were talking this morning. I don't know if we should have went with them with some of the stuff that's been going on. The first guy that came out was really good. He's pretty thorough. Then we had some problems with the camera that was set up, and they had to come back out. We were charged $25, but we were told we weren't gonna be charged $25. Then they credited the account for that. We bought a router that we supposedly needed. The second guy came out and said, "You don't need this router here. You can just put it in the drawer, do whatever you want with it. It's yours." So, I'm sitting here going, "Why did we pay for something we didn't need? Again, please tell me why." We have some frustration with all that.

ADT's price was a bit cheaper. The guy showed up on time, which was great. He was very professional. Everything worked out perfect. My wife likes when you open the door, it says “front door open”. The reps called me once because my wife screwed it up. But within two minutes, they called me, which is great. They were very impressive. I was very pleased with every facet of it, from start to finish. I just referred to my neighbor.

My sister-in-law got a home around April and her home came with a security already. She brought it. She lives in the suburban and she avoided two persons trying to break in. We got the new house on November 6th, and we got the flyer. Because we already knew ADT, we were like, “Let's go with that one.” Also, it was more because I can leave dad. The rep and the manager were good. I liked their offers. And then, the tech was nice. He explained to my dad all the process. My dad is 81 so he has a little trouble understanding technology. The tech explained to him really well. Also, my dad’s main language is Spanish. The tech was bilingual so he was able to explain everything to my dad, in English and in Spanish. We're really happy.

I had an excellent interaction with the ADT tech. However, I ordered two systems and I returned one back. My wife ordered the wrong thing. Other than that, I'm 100% satisfied with everything in the package. I feel safer.

I’m not satisfied with ADT. I ordered cameras and I asked them to put in the alarm in my house. I cancelled and they didn't give my money back. I waited for it. It's been 10 days of waiting.

I accidentally stumbled up on email on my phone and I saw that there was a lot of activation going on in this house. I already told the guy that the main place for the activity is in that attic. It did show that there was an activity in that area and the sensor picked up stuff. But no one let me know about it. They let me know by email but they didn’t realize that I didn't know anything about that. I was really dissatisfied with it because I couldn't see. I don't see any faces on them. All I hear is when I opened the door, it announces that I opened the door and that it's arming or disarming. But that's not good enough for me. I need cameras. I need to see, so I can take this to the police and have this here looked into. But I couldn't afford to get the camera.

I had ADT in California. Then when I first called ADT, I literally had a hell of a time with the lady who I spoke to when ordering it. At first, I told their rep that I just wanted information to find out about the system. But they really didn't want to talk to me ‘til I committed and gave them my card number. Also, my understanding at first was that it was a free installation, but it wasn't. It turned out to be over 100.

I used ADT in the past and their package and promotions that they were offering seemed good. The installer was able to work independently. He made sure that we understood where things were to get put. ADT had to send somebody different out in order to install the fire alarm things and the sensors because the gentlemen installing the other items had not yet received a certification in the state as he came from another state. That was very professional, rather than having them just simply put them up. He cleaned up as well.

I feel good about ADT. I was looking at different prices that other security systems provide, and I liked this one better. The technician was good. He was very communicative, explained to me everything, and got everything set up. I only got the sensors though. I really wanted the doorbells, but the technician said it wasn't going to be possible and that threw me off. Other than that, it was a good experience. ADT makes me feel safe.

The sales representative over the phone answered all my questions and was a polite individual. The installer was a friendly, nice guy. He was also intelligent and answered every one of my questions. He knew just about everything needed. He showed me what I have now. We’re gonna get the camera system with the new tablet and all that. I was very satisfied overall.

I saw an advertisement for ADT and thought it might work. They’re a household name and it happened to be a seamless process, so it seemed like a no-brainer. The guy who came to install was nice but he probably saw that I was someone who was already looking to get stuff done and realized that it was an easy sell. But the back camera doesn't do anything that I need it to do. The installer oversold the ability of the camera's night vision. It was installed on the Wednesday before Thanksgiving. He left at 3:30 and two and a half hours later, when it was dark, I realized the cameras were not going to be able to see as far as I needed them to. I immediately called and tried to cancel the service. But the office was closed.

At first, ADT was very disappointing because there was kind of an ocean between what they described initially on the phone to me and what the technician described when he got here. I had been led to believe that there would be a package as low as 27.99 on the phone with the sales representative. But then when the technician got here, he said there was no package less than 53.99. There was definitely a moment where I felt like we weren't going to move forward because the cost was going to be too high. Then the technician negotiated the price down to 36.99 a month. We got a basic package, which I've been very happy having an alarm.

My aunt's got ADT, and she likes it a lot. I talked to a customer service rep and it was fantastic. He was friendly. A week later, the installer came. I had a couple of questions, but he answered every single one of them. He did a good job of explaining and he wasn't rushing through anything at all. The guy told me it's the only security system that hasn't been hacked ever. I've already steered five people away from getting the Ring doorbell because he was telling me they've been hacked numerous times. The only complaint that I have is that the ADT doorbell tends to go offline. It takes forever for me to load it real time. I can go back and look at the videos, but if I'm not on wi-fi, sometimes it takes forever for that to load too. I don't know if it just needs updating or what.

Everything went fine on the installation visit with the tech. He was professional and did a good job of installing everything. He did go over. It was pretty quick and thorough. He wore a mask and he had the shoe covers on. When he went from inside, he’d always take them off, going outside. And then, when he came back in, he put them back on. It was just that it took a long time, although normally, the visits are pretty lengthy. But other than that, everything else was wonderful. Operating the system, I had a question and it came up. He gave us all the manuals so I just need to go through and reorient myself at a much slower pace.

ADT has very bad customer service. When I received my credit card bill, it said $37.99. That's $10 more than what I've been told. Secondly, the alarm doesn't stop on its own. I have a seven-month-old baby in the house. I'm really not happy. In three days, we just moved up. We were doing painting so we didn't have experience with ADT. Then I called them for cancelation but they were telling us that we should've canceled within three days of the installation. So I'm really screwed up with the ADT. I have to pay $38 per month without liking the system. I will not refer ADT to anyone and to my friends because it's a really bad service. I'm very dissatisfied.

We had some problems with our ADT system when it was first put in, but those problems have been resolved. We were waiting for a part, then it came in, and the technician put it in yesterday. But when he left, I forgot I had one other question for him because I don't know how to set up the timer for the night system and I didn't realize it until after he was gone. Other than that, we've got things working right now. We were disappointed when we had some problems with the system but now that they're fixed, our experience has been good. It would just take time to get used to it.

I wanted protection for my house. The ADT reps were very nice. They explained everything clearly to me and my son, so we could understand it. The services were really good. Then the installers kept their mask on and they did a great job. They did everything with the cameras and the system on the wall. They broke down everything to me and showed me what happens if when the alarm was triggered. They explained it to me and I could understand it. It was a very good experience. I will refer them and I will use them again. The only thing that I didn't like was the price. I had to pay almost 400 bucks and that was never disclosed in the price. Then they said they were gonna take the $59 out in three days. It was very confusing. They simplified my plan, but the price was way more than what I expected. But I'm signed for a three-year thing now.

ADT is a good company. I went with them for their reputation and the rep explained to me my options. He tried to do exactly what I wanted do. So far, so good.

I’m sad to see ADT fail to evolve to stay relevant. Their equipment is bulky and requires special tools to install new devices. Their monitoring service is outrageously overpriced (36 month contract $50/month) compared to market disrupters (no contract $10/month Ring or $25/month SimpliSafe). What I hate most is I wanted to stay with ADT, made my life easier but they couldn’t offer a competitive rate, $32/month was what they called a great deal, then when I cancelled they offered me $15/month for 12 months then $20/month. What a hassle and joke, I’ve already purchased a new setup and all in I’ll be money ahead in 10 months. It’s insane.

I had Vivint before but I wasn't happy with them. I thought I'd give ADT a try and everything's good with them. The tech was awesome. He explained everything very clearly and did a great job on the installation. He was clean and wore his mask. I've got the app on the phone and we got three external cameras around the perimeter. The cameras are pretty nice.

I used to have ADT. I just got it back last week. My experience with the rep was good. However, I’ve had every intention of calling them because neither one of my doors chime. I don’t hear anything. The app also doesn't work too well. It slows down and sometimes it just closes up, before I could see anything. But the system is pretty easy to work.

ADT has been around for a long time and that's what persuaded me to take them. So far, everything is great and working properly. ADT is a good company.

ADT put a system in for me. They’re great and I'm very satisfied. They showed me how to operate it. The system seems simple enough. So far, it has been good and I’ve had no problem with the system.

I needed some kind of home security. The first ADT rep I dealt with was knowledgeable. But the second one really knew all the ins and outs and everything that I spoke to. The installation was fine but the doorbell ringer was reading low battery. If you're watching continuously after 10 minutes, it goes off so you have to reboot it. Something on it that had gone wrong. They have to come out here tomorrow and do a couple of things. Also, my son's got security cameras at his house that he bought were a lot clearer. But I like the app. But they also downloaded something on the computer so I could watch but I couldn't find it. There's supposed to be a certificate. They told me how to get it which I had done. It said to go to my account but my login didn't have an account on it anywhere. So I can't get the certificate to show my insurance company.

We had ADT before and we liked their service so we figured we'd do it again. To this point, I'm very frustrated with the guy that came out and did the install. For one, he didn't even have a ladder, so I didn't know how he was planning on putting cameras up. He had to use my ladder which puts me as a homeowner at risk for liability issues, which doesn't make any sense for a business that is supposed to be a security company. Number two, when he used my ladder to hang one of the cameras, he didn't tack the electrical wire or the power cord to the wall because his stapler was broken. He asked me for mine and I gave him my stapler and it still didn't get done. This is simple, basic stuff.

With COVID, we didn't have more time to get to understand how to use different apps, etc. It was more difficult to sit with people for a long time. But the system seems fine. They fitted it nicely in the couple of hours slot.

I was under the assumption that I was getting one package, and I ended up getting another one. So, I wasn't satisfied with that. But overall, the service person came in and did what he was supposed to do as far as installing the package that was available. The only thing that was going to be changed was the keypad, and then my cameras are going to be reactivated, and that was why I paid the 1.99. Now, when I got there, he was telling me, “No that this is not the case." I had to pay some more additional monies for the camera. If I would’ve known that, I would have went on ahead and paid what I need to pay up front. Overall, the customer service was good. It's just that the sales reps need to make clear exactly what we were getting so we won’t be hit with hidden surprises.

I was looking online trying to find a system. I called a number and they transferred me to ADT. The tech that installed the system was good.

ADT was part of a promotional package that our internet provider was doing. So once I was done signing up with the internet provider, they moved me over to an ADT salesperson who was top-notch. He explained everything to us and he was very polite, kind and accommodating. He was super professional. We plan to use the system more when we're gone but we've actually not all been gone from the house at the same time yet.

The gentleman that came to install our system was very pleasant. He did a great job. We like the doorbell camera, especially because we're still in the transition process and a lot of packages are coming. So it at least gives us the opportunity to keep an eye on them. I'm satisfied with the services, and the rates are appropriate to the services being provided.

We're very satisfied with ADT so far. I looked at three companies and I decided on it based on their response time and the service they provide. The sales rep was great and the installer did a super job.

ADT called me and it was fine dealing with the sales rep. The installation went well.

The sales rep from ADT showed up early so we got the sign-up process done sooner than we thought it would. He was very nice, showed us how to do everything and quizzed us to make sure that we were paying attention. So, it helped. We have the window breakers alarm and it is sensitive because when we close the guest bathroom door, it says, "Glass broken". Then it starts going off with that. We have a loft also and bringing down the loft ladder, it started to go off with that. We don't use the loft but my brother was in town and wanted to check out the new house. We told him to be careful not to close the bathroom door too hard or it'll trigger it. But he hardly uses it, so it's not too big of a deal. I like the system a lot and recommend it. My favorite feature is the little remote that I have that I could get in my car and alarm the system.

My dad was the one that did everything and as far as he's concerned, he feels we were lied to. He asked the lady multiple times about the down payment and what it would be after that. We did a down payment and after he did a write up for what plan to go with, the installer ended up saying it'll be $4,000 plus the 50 something a month. My dad said he felt that part of it was wrong. My dad paid for everything and he was upset about the hidden cost situation. There was a lot of trying to decide, but we needed service so we went with whatever we could do at the moment. Other than that, it was fine. The installer did great.

I've been with ADT for years. So far, their customer service has been great. It's what I expected and what I wanted it to be. I like the features in my system. It met my needs, so I was satisfied. The system works well. I will recommend the company to my friends and family.

The installer was phenomenal. His name's Devin. We connected right away and it was an awesome experience. He made it personal. That dude deserves a raise. It's super easy to work the system 'cause I do it on my phone. I gotta have the app 'cause there are so many times I'll run up the house and forget to even set the system. Where ADT could improve is probably the sales rep that makes the phone call. They could be more interactive, not straight to the point. They could maybe try to get to know you a little bit and make it more of a personal relationship. I'm a guy that's all about personal relationships and I'm gonna say probably 90% of the world is. They want to feel, "Okay, this person is just looking out for me, not just their pocket."

I got ahold of ADT within a week after the email. Because there was a bunch of free equipment and a good promotion on, so I figured, "Might as well get ahold of them." It was a Black Friday thing. I got ahold of them and within a couple of days, they were there installing the system. Everybody was friendly. They were very professional when we let them in. But other than the fact that the security system was installed in the house, you wouldn’t even know they were there. The tech said just to shoot him a text when I got home from work. He gave me a couple run-throughs on how to arm and disarm everything. I have already started telling everybody about the deals. ADT is definitely one in our book.

I had ADT before and got them when I moved. The rep was very informative, precise, and led me through the call. The installer was very knowledgeable and helpful. It's a very different system than what I had but so far, so good. We like the doorbell feature. We could see who's at front through our phone.

I called for the ADT system, talked to a rep on the phone and tried to set up a quote. I got service on Saturday and the guy answered my questions. The install took a little longer than I would have liked it to, but I understand he ran into some problems. The system could integrate better (the motion sensor to the cameras) and I'd like to see the cameras to be a little bit better. I've seen people in my neighborhood who posted videos that some of the camera system could be better. Still, I like the functionality and overall, I'm pleased. I would recommend them to friends.

The installer of ADT came out here, told me what he was going to accomplish, that he could do things that he didn't do. He came back three different times claiming that ADT would not give him the proper equipment. He didn't have proper wires and the proper number of cameras. After three times he came back, still wasn't done, still wasn't what we talked about. Putting cameras where they didn't go because he didn't have the proper equipment. He didn't program anything when he left. So I was left not able to have the system functioning the way it should.

ADT is an old, dependable system. It's been around for many years and improved. A lot of people in my town have ADT signs out front so I started with that and it was satisfactory. The young fellow who came out for the installation ended up working in the dark with the way it closes down as fast as any afternoon these days. But he put everything in in one day and I understood what he was doing and why he was doing it. After he left, I armed the system and went to bed. The next morning, I had a workman coming so I opened up the front door, the garage door and the basement door. The rest of it were all active without any problem whatsoever.

ADT's reps were easygoing and easy to talk to. They explained everything to me. The installer was great also and he showed me how to do everything. I'm satisfied with the equipment. I like how I have a smoke detector and how everything is touchscreen. Instead of having everything installed on the wall, I also had the option of making my system portable so I can carry it. ADT is definitely the company to go to. They have good customer service.

Everything went smoothly. The young man that came out couldn't have been any nicer. He took into account that we're old people and he was very patient with us about going through things and he said we could him if something comes up. He lives a long way from here and I kept telling him that he had to go and he was gonna be so late. But he said, “No, ma’am. I'm gonna make sure that everything is good to go and that you're all secure with it and everything before I leave.” So he stayed and stayed and stayed. He was a very nice young man. Nothing could have been any better, so far. We're working it out pretty good. We've been real happy with it. I really like that I can control the system on my phone.

I was with ADT before and I had left them. I wasn't pleased with the company that I went with so I've decided to come back to ADT. They were very good and very professional. They answered any questions I had to ask. They explained everything in full detail, what was going on and what I was going to get. The installation took a little longer than I expected but there were no problems. They installed everything fast. The service was good and I’m happy.

I was on my computer and clicked on something that said "savings for seniors". I scrolled down and there was ADT. My brother has ADT and has been very happy with it. A very close neighbor also has them. That's the main reason that I chose them. I was very pleased with the technician that came into my home. He explained everything very well. I like having the key fob. The only thing is I am having some difficulty getting my contract so I can show my homeowners insurance company that I have the extra protection.

****Corrupt company!!** Please read this before getting service with this company! I had ADT installed in my home a couple years ago, my house was on the market and I was eager to have a security system as there had been a lot of crime recently in the area and my kids and I were often alone at night. The issues started right away with this company, I choose them because they were the "least expensive" company I had called, or so I thought. I was quoted a price over the phone and I made it very clear my house was being sold and there wouldn't be any additional fees to move service and was told "no charges to move services." When the technician arrived at my home the price was completely different than what had been quoted! By hundreds of dollars!

The sales rep and the installers were good. ADT is very good as well.

The rep was great. He was very knowledgeable and patient. He went through everything. They did the initial install but still need to come back to install the camera and a couple of other things. The guy said he would do that all at once so I wouldn't do it twice with him.

My experience went okay. The installation people were nice guys. They were helpful and professional. The alarm is in and I haven't had any problem. I didn't get the cameras though. They told me all that was free but it was nothing free. When the salesman told me it'll be like 1,400, I couldn't afford that. Also, they're supposed to be sending me a link for $100 gift card and nobody has sent me the link yet but I see they already took a payment out.

They gave me a good deal. From the sales rep up to the person that came here to help me, they were all very nice and helpful. I did the locks that you could open from your phone and I love it. As of now, I would definitely recommend them.

We had an issue the first day with the doorbell camera. The battery was running dead but the guy that came out the next time fixed it. ADT is worth it.

I was talking to someone from ADT and they said one thing but when the person came out to do it, it was sort of a different story. In the beginning, the conversation that we had did not make it seem like it was going to be as expensive as it ended up being. It's not straightforward at all. I expected a little bit more in the package. I'm going to keep it because it's past that three days now but I can't say I'm satisfied cost-wise.

I am transferred services from one home to another home. Initially, I had scheduled with a different ADT company. One offered a better deal and they were able to get me in at a shorter, quicker time frame. So they came out, put up new equipment, and I got substantially more equipment because the home's larger than what I had. As far as the equipment, I'm still unable to look out of my camera. I'm not in the house. I'm at my mother-in-law. I'm unable to arm and disarm the camera. It's still not working.

Everything was good. The only negative thing was the upselling. I told the manager on the phone just a basic system, and the guy that came out was still showing me everything. Then, the price went from $100 up to $6,600 if I wanted to get all these bells and whistles. But I wasn't interested so I just cut to the chase. I'm a salesman and told him what I wanted. He still pushed a little bit, trying to convince me. I said I was not changing my mind. All in all, it was a nice, clean, and beautiful installation. Everything worked.

I needed a security system to alert the cops sooner and I decided to go with ADT. The experience with the sales reps was good as well as when the guy came out to do the installation. ADT is a little pricey but it’s good. Since having them, my sense of security is better.

ADT was affordable and I was encouraged from hearing the price from the rep. The installation was completed the same day and the tech was awesome. But what was brought to my attention was not the initial package deal that I ended up getting. I thought I was going to have cameras but I didn't know the detail of the pricing of the camera until the actual installment date. But I’m satisfied with ADT. I got the app on my phone but I mostly do it either with the panel or the remote. I enjoy that I can arm stay from my remote.

ADT's tech was very professional and friendly. He was very polite and explained everything to us as he was doing it. He cleaned up any of the mess he made after the installation. It was a little more expensive than what we thought but overall, it was a very good experience. The system was still reasonably priced for everything they gave us.

We liked the service that ADT provided. The service man was very professional and very thorough and really educated us on the system because we had no knowledge of home security before. As far as the system, I like that we're able to monitor the cameras from our phone.

I had ADT before in California. I’ve already used it for three years. The guys that did the installation are very nice. It took them a few hours to set up and everything was okay.

Definitely shop around before signing a 3 year contract with ADT. There are far better options available for much less money. The home I purchased had an ADT system and I unfortunately made the mistake of sticking with them for my home security needs. That was a horrible decision. After 18 months I received notice of a price increase. What's the purpose of a contract when a company can raise the price whenever they choose? I've never encountered anything like this in my 60+ years. They already charge 3 times more for monthly monitoring than a popular and highly reviewed competitor.

On Oct 25,2020, A salesperson for ADT came out to my home to sale/install alarm and security camera equipment (MR. **). After a few days I began to have problems with my WiFi, so I contacted my provider & ordered a bigger modem. This issue caused the Camera to go out. After working with tech support, they decided to sent a Tech out. On Dec. 1, '20 a tech came out who was very rude and non informative telling I had 60% usage & I needed another WiFi extended that ADT DONT HAVE.

The rep was great. She really helped me. I feel a little better security-wise having ADT. The system is adequate.

The sales rep told me everything I wanted to know when I signed up with ADT. The installation guy was great and very knowledgeable about the system. He was on top of it. He answered all my questions and got me a good system that I'm perfectly happy with. They were top notch, very professional and cordial people.

I heard of the company and it seemed like the offer was a good one. I went with them and they did a great job. The tech answered all my questions and was very professional. I'm using the app and that's the biggest one. It's easy to use.

The two gentlemen that I dealt with were both great. They were very nice. They came in, they had their masks on, and they followed all protocols. It was a quick install. They showed me exactly what to do and helped me fix anything that needed to be fixed. I was having a problem with something else and the guy explained it to me. I love the phone app. It's smart and awesome. Everybody I've ever spoke to or worked with at ADT was wonderful. I love ADT.

When I put a request online, ADT called me quickly and the customer service woman I spoke to was very nice and helpful. They were able to come the next day and the person who installed it seemed nice. I decided I wanted to add something before he was finished but he couldn't add something on once the paperwork was already done. Otherwise, everything's been fine.

My lender said that ADT was a good deal. So far, everything's been great. The sales representative and the tech were both great. The sales rep did a nice job. The tech finished in an hour and a half. He did a good job, too. I'm pleased with ADT. I made the change because I wasn’t happy with the other guys.

ADT's sales rep was good. But, I needed more information because when the guy got there, he was asking me where I wanted to put certain things. I needed a certain speed of internet to make the camera work and be by my garage where people dump trash sometimes. I wish I had known that kind of stuff ahead of time and gotten an idea of where to place mine. Other than that, my experience was fine.

The service representatives are good. So far, the system's good. But I need outside security along the wall on the other side and the front door. I would like to have cameras with lights on it.

The customer service was good and the person-to-person experience was not bad. But I had a very bad experience with ADT. First of all, whoever was here called the manager, who said that he would be here in the afternoon from 3:00 forward. On Saturday, I had family over and he shows up at 10:30 in the morning and comes in the house while everybody was sleeping. I told him that I thought he was coming at 3 o'clock and he said that he was here a little earlier. That was very unprofessional and I was very annoyed. If you give someone a time bracket from 3:00 to 6:00 or from 3:00 to 5:00, you’re supposed to come from that time bracket and not unexpectedly.

ADT is good. I like the ability to use the app on my phone to arm and disarm it. That's pretty convenient. I don’t have to worry about my password. It’s a fair price as well. It's just that they weren't able to get everything installed the day they came out. The guy could not get the back camera up when he left. He's coming back in a few weeks. He's just busy right now. Overall, I’d recommend ADT. They're decent folks.

I had ADT a long time ago. At the time, there was some promotion going on and we switched, my husband and I. So we were with the other company for a while. Then there was an incident, probably a couple of weeks or so ago and the alarm was triggered. The police didn't come for 40 minutes and that was very concerning. We decided then we would change back to ADT. Their rep was very knowledgeable. He took us through our options and he made great recommendations and then we made a selection. The first person I spoke to initially when we call to schedule was very good and knowledgeable, too. The panel is very nice. ADT is really reputable and they've been around a long time. I would definitely recommend it to other people.

I had the old ADT system and I ended up getting a whole new plan. Everything was good. Even the guys that did it were friendly. They were very professional and demonstrated everything.

My friend got an ADT system a couple of weeks ago and she loved it and had a good experience so I went with the reference. However, ADT corporate was a nightmare. I went with a third party and every time I called, I got corporate. They told me I couldn't get the same deals. They gave me the runaround. I called probably 15 times within 24 hours and every representative I got all spoke really bad of this third party. They were very negative.

Porch offered me a deal with ADT so I decided to go with ADT. The installer was very nice and very professional. He was someone that was easy to welcome into my home to do it. So far, everything is great. The system pretty much covers my whole house and has everything I wanted from it.

Everything is pretty good with ADT. Their rep was really nice and was very respectful. He explained everything to me and got the job done. And I remember us talking about it, but I thought he told me I could disarm it if I wasn’t at home, but just making sure, that’s all. I had my alarm went out one night that scared me. I had to get my heating unit replaced and there were some fabrics in the wall, and they set the alarm off. I also got the app downloaded to my cell phone. Then we have to unlock and go into the house and disarm my alarm.

Everything went really well with ADT. I like the little key fob thing. It's kind of neat. But the alarm was tripped all day yesterday and today because I have my buddy there painting and I didn't receive any calls. I'm a little concerned if it were like an actual burglar or something.

I liked the installation of my ADT system. I added one feature and I am very satisfied with my package.

My father-in-law has ADT. The rep was very good. He was very friendly and he explained everything to me. I like that I can use the system from my phone. I won't go in the house and turn around to turn it off. I love it. I pull up in a driveway, I won't fumble with my keys. Just sit in the car, turn it off and go in. I also like the little key tag, which is a remote key. I just encouraged my daughter to change from Xfinity to ADT because Xfinity did not work too well. My other daughter bought a home so I encouraged her to get ADT because it's reasonable, and being they offer a lot protection. Later on when I finish my house and add to it, I want to upgrade. That works fine for me. Get ADT.

One of my friends got ADT and she loved her experience. So, I took it upon her referral. A lot of the other ones are just Wi-Fi based. If the power goes down, I wouldn't have felt as safe and I took ADT more for the backup. Madeline was the first customer sales representative that I spoke to and when we were having some issues tracking certain information, she escalated me to her manager who gave me great service. So, it was amazing.

Signing up with ADT was good but I'm a little disappointed that the tech who installed it never made an appearance. I was having issues with my cameras and my internet. I texted the kid who came over and he said he would be here. He said something came up and said he would be there the next day. But there was no return call so I’m a little upset about that. I had to call ADT again and they said they were gonna send another tech Saturday to my house. I have no coverage on my front porch right now. Also, the cameras were all supposed to have night vision but there's one camera mounted in the side of my house that shoots down my driveway, that when it turns dark out, you couldn't see jack down that driveway.

ADT gave me the best deal and the rep I spoke to was good. Their installer Josh came and he did an amazing job. I've had peace of mind now that I have the system. It's very user friendly and I'm very pleased with it.

ADT sent me so many notifications. One time, I hit the notification and put my information in there. Five minutes later, I got a call from the people from ADT. The guy was very nice with us. He explained very well. We have one kid that stays at home. With this kind of situation, having the system is good. I would like to keep it for a little while. I used to have one in my other address. I have a good experience with ADT so I'm happy with them. I'm okay with the service and I would like to get a new package.

ADT is well-known and we all know ADT. I have friends and family that have ADT. They’ve been around for a while. So, I like them. My ADT rep was great. I even had a guy that came over here before and I had let him know that I already upped and chose ADT. He was ADT as well. He was like, “Oh, okay.” So, I was getting hooked up like that next week after I closed. The guy that dropped by was very nice. But I like my representative that came here. He explained everything. He made sure that I took advantage of using my credit that I had because I've mentioned those to him. We did a plan. He took his time and he was great.

The person who owned my home had us sign up with ADT and it wasn’t connected. So, I decided to call. The sales rep was good as well as the installation guy. I’m happy with the package that I got and I’m glad I feel safe.

The person who came out and did the installation was wonderful. But there were some things that occurred when I first contacted ADT. I went through a bad experience where someone was supposed to show up and didn't. Then, when I had to have an alarm, I tried ADT again, and I had a very good experience. So my bad experience got turned around because of the gentleman that came out. He did a fabulous job. We were very happy with him.

Both of my parents died so close together. There's nobody living in the house now and so we were very concerned about the possibility of arson or that kind of stuff. It seemed a better scenario to try to protect it to have an eyeball on it every single day. The individual that came out to install was very thorough, accommodating, and listening to suggestions. We came up with a game plan of what we thought would be the best coverage. So far, so good. We've not had any issues or any alarm going off.

The experience is good. They told us what we needed and told us what we had tossed and we put it in.

ADT is a pretty well-known name and they have a history, so I've chosen to go with them. No one has tried to get in the house. But us going in and out of the house, it seems to do its job. So, that’s reassuring. It was a simpler process than I expected and the professionals were very knowledgeable on informing me how the systems worked and what I can do to test them.

The first time the technician came out he didn’t have know idea of what type of package I was getting. He wanted to charge me more for the things that was included in the package. I call in and they reschedule another appointment, they then canceled hours before the appointment. Don’t waste your time, this company has a lot of miscommunication issues.

Worst company!!! They had me take off from work twice and they canceled on me. They are very unprofessional. The technician tried to get me to go with a higher package deal. He just wouldn’t let up... Even tried to make me come out of my pocket with more money. Stay away from this company.

We have had ADT for several years. Luckily, never had a break in. However, we recently had a break in to our house. We had set our alarm before we left the house as per our usual routine. Someone broke the window to our back door and opened the door. The alarm did not go off. They managed to steal several very valuable things from our house. We called ADT and they said that the alarm never went off. There were no indicators from our panel that there was any malfunction. When the ADT service person came, he said that there was a hardware piece that was broken and he replaced it. The problem was that we had no idea that the alarm was not transmitting appropriately prior to that date. Everything looked fine on our end. So therefore, we basically were paying for service that we were not receiving for who knows how long. It was basically a scam.

I've used ADT for a long time. I just moved to a new house and I continue to use them. We have not had any breakage so I’m satisfied. The response with the police is very good. With the system, I know when there's going to be somebody there and if anyone in the home is in danger. I feel safe once the alarm is turned on.

I had ADT for quite a while before, and then I moved. I decided to go back with it because it was a pretty good system. The salesperson that came over was really nice. He did this job very well. In about an hour and a half, he was done, which was pretty quick. He knew his stuff. The only thing is that, when I did the contract, I went with the 27.99, and then I went with the warranty for three months. But they never told me that there was tax involved. If they would have told me that, then I might not have gotten it to begin with.

Signing up with ADT was easy. I had good interaction with their reps. The tech's work was excellent.

We've had ADT on and off for 15 years. Dealing with their reps have all been positive. I didn't have to worry about anything. Their rep did all the work and I was very easily satisfied.

I had ADT in the past and I was very happy. I got them again. The installer who came was very nice. I do have to call him because one of the alarms on the door already fell off and broke.

It was a very good experience with the ADT sales reps and I felt very comfortable with the installation. The installation team’s level of professionalism made me feel very comfortable. They knew what they were doing and they've been doing it a long time. They knew where to place the sensors based on my needs. They were very knowledgeable and answered all my questions appropriately. They wore their shoe covers, had their masks on and we did hand sanitizers. ADT is a good company to go with and people will feel very safe once their security system is activated. The only thing that we forgot was a yard sign. I didn't get mine. But the guy told me to call him directly if I had any issues. I just haven't had time. So, I'll give him a call. I'm still learning the ADT system but it has been okay so far.

I got a thing in the mail and someone from ADT also knocked on my door. I was curious if that person was legit or not. There were two of them who showed up when I was moving in. But then I responded to the thing in the mail and the person thought that it was super weird. Those people don't normally go door-to-door. The technician was professional and friendly. Everything was finished that day although I thought he was going to install a camera that I can see towards the front of the house. Still, having the system makes me feel secure. I'm very satisfied.