ADT Reviews

I thought ADT was a lot better, but I'm having a lot of issues with it. I've called seven times about my cameras not working. They were great as far as the installation. It was after when the installer left is when I started having issues. The next day, I tried to log into my cameras, and I couldn't log in. What was weird, when I got home, I could log in to my cameras and see just fine. But if I'm away from home, I can't see them. Now, it's saying that my doorbell camera needs to be recharged. I just had it installed less than a week ago.

I called ADT and the sales guy gave me a price. He told me I’d pay $100, and then the installation guy will come and activate. He said that I needed Wi-Fi for cameras, and power for the alarm. It would be 20 some dollars for regular alarm, and 50 some dollars for the cameras. I asked him if it would be unlimited cameras and he said, “Yes.” But when the installation guy came and I told him to put cameras here and there, he said, “No, I have to charge you $300 for each camera.” But they didn't tell me that. I was not too happy about it.

I called ADT directly and they wanted to give me $650 off whatever I got. But the plan was so expensive that the $650 didn't do anything so I told them I'd call them back. I called the light company to change my light over and that's when they introduced me to the third party that was handling ADT. I was given a wonderful deal and lots of credit. The whole experience was wonderful. Everybody that I spoke to was pleasant and everybody that I encountered was very helpful, answered every question, and didn't make me feel dumb because I had never had a security service before. The gentleman walked me through everything. It was great and I'm very appreciative.

The people I talked to first said that I was getting all this and that I was all set to go. When the installer came, I told him what the people said, and he said, “No, that’s not right.” I ended up buying over $500 of products. The installer was really nice. He installed the product that we wanted, but then we had a little trouble with it a couple times. Somebody came out to say that we didn't have enough voltage for the Ring alarm. It's working, but a couple of times, it doesn't. Also, installment was $99 plus tax and then we ended up paying $500, plus the first month security. I thought we were gonna get the $100 Visa card, but we haven't received it. ADT offers a lot of products. I like it because I can go to my phone and check on it all the time. That’s my main concern. I feel better too.

ADT's people on the phone told me that my price was going to be $27.99 monthly, but when the guy got here to install, he told me something different. They were professional but I just don't understand that on the phone, they told me one price, and in-person, it was a different price.

I was with Vivint and I didn’t like their 5-year contract. I switched to ADT. Their salespeople were very knowledgeable and informative and so were their technicians. The installation was nice. It was a really simple experience.

As far as the ADT sales team telling me about the program, some of it is overkill. Some of it is so much information that I would tend to think that a lot of people lose a lot of it or just don't get it in the first place because there's a lot coming up. But my security system is good. I love it. I don't have any trouble with it.

The sales rep was a good guy. The installation went very smoothly. The service was fantastic. But the price was expensive as hell. I did a lot of negotiating, but I would have gotten more product or a full-blown solution, had it not been so much. It was like $11,000, which is ridiculous. So I took some things off and was able to get it down to about $2,700, but I wanted more. The tech had a couple of phone calls with his boss. The discounts were nothing when you're talking 10,000, 11,000, or 12,000. The system is secure but not for that amount of money. I really put all my eggs in one basket to just deal with ADT.

I just wanted something different and I was happy with the service package I got. I like the main screen that’s at the house. So far, I'm satisfied. I’d recommend it to other people.

ADT is very prevalent in the neighborhood where I live. When I talked to a couple of neighbors, they said the service was good. Installation went very quickly and efficiently. The guy that came gave me a walkthrough once he was done and he cleaned up behind himself, so he did a good job. Everything that I've set up and put in place works well at this point. I'm very satisfied so far.

I feel a lot more secure having ADT in my home. It works great. Their rep offered me one number, but then that wasn't honored by ADT. I guess the technology was older. The person who came to install was very good, very knowledgeable and he gave me my options. He gave me four options of different plans I could do. He made it very comfortable in talking with them, and he was certainly professional. I decided on a program I wanted, and he got it up, and then got it installed.

I know about ADT and I need the alarm system. So, I googled to check out the alarm company. When I called ADT, they told me the price that I thought it was until they came here. That was what I didn’t like. They told me it will only be $99 and they told me I would get all this free equipment. Then when they got here, I had to pay another $364, plus the monthly fee. They didn't tell me all that. When I questioned about it, I was told that they don't ever tell the customer that. I think that's like a bait and switch but since I need the camera that bad, I just went for it because he was here. But I didn’t like it, so I talked to a young lady yesterday about that.

I'm Spanish and my husband is **, but I feel like there’s a lot of racists in Utah. One of our neighbors is. There's a lot of Spanish people in here. Getting a security system is something that my husband has wanted and we thought that we would be safe. We have two girls and a boy, and you can never be too careful. We feel great about the system. We also have nothing other than wonderful things to say about Daniel. He was an amazing, godly guy, polite, kind, and prudent. He got up and installed a camera exactly where I wanted and he went over with every single detail. I am a slow learner, but he explained it, and explained it.

The ADT rep was pretty good. I had free equipment and free installation and a Visa $100 gift card that I'm still waiting on now. The technician that came out to install was okay. He came out today to install a camera that should have been installed the day that he did the initial installation. But right now, I don't have my ADT system up and running because of a shortage. When he combined both together, because they sit behind my fireplace, the wire wasn't long enough. When I went to go put my stuff back, I started getting alert sent that I have a shortage of power. So I'm waiting on somebody to come to redo what he did or wait until he finish doing what he's doing to come back. All in all, everything was okay.

In previous homes, we had ADT, but we lived in the city and dangerous neighborhoods. We thought we were okay here, so when we moved here, we didn't add it to the house. However, our next-door neighbor had a break-in during the day. We got ADT because we already had experience with their company. The installer was friendly and very clear. I felt very comfortable and everything is what we expected. We are tenants and because we cannot go through the walls of our house, we couldn't install the cameras. We had to add those cameras on our own. Besides that, we like the doorbell that has a camera and it has a good range. It's also very easy to arm the alarm and take it off. We keep it armed all day in the "Stay" mode because there have been break-ins.

The sales representatives went step-by-step with me to show me how to arm and disarm, how to add users and download the application, and showed me to disarm and arm the system through the phone without getting up to go to the keypad and trying to type in the code and stuff. Go with ADT. It's one of the best security home systems out there. You won't go wrong with them. They're ready to protect you at any cost and ready to give you great service and take care of you.

ADT's rep was very good and detailed. I used ADT before so I'm familiar with the product and the work. I was very happy with the gentlemen that came and did the installation. The setup was very good and really quick. There was not a whole lot of hassle so there were no issues. I like the flexibility of the system. I can use the key fob that I was given or I can use my phone. I can see the details because I have a ring doorbell, I can also see the front door, and I can see the inside with the ADT system. I’m considering getting a floodlight camera to go over my garage so I can see pretty much the whole front.

My family had ADT back in the past. So, I decided to give them a call. I wish the reps would have gone into detail about how much it would cost it. They tell you you get $850 for free. Then, the guy that showed up said he wanted over $4,000 after the $850. So, I wish ADT and everybody else was upfront more about the money. Besides that, everything's been fine. The biggest thing that I had a problem with is we waited a little over a month to get an install. It was almost five weeks. The lady I talked to on the phone was very nice and pleasant. I told her exactly everything I wanted. I told her we didn't want sensors in the house because I leave dogs out at night and when I'm gone, the sensors would work. The she said, “You should get the system almost typically free. We're going to give you $850 of equipment.”

ADT was my first call. I talked to some lady and she explained to me a lot and convinced me. The installers were pretty clean. They did a good job on setting up everything and they were professional. I was happy with that. I like everything.

The ADT sales reps were very friendly and very informative. The only thing is some of the hardware wasn't on straight. So, I do have to call them back and let them know that they may have to come back out because it's not straight and it looks like an eyesore to me. They are willing to come back out once I'm ready. I have to paint on that area. Once I'm done doing that, then I'll call them back out to come straighten the merchandise. Other than that, everything is fine. I would encourage others to consider ADT. The process was painless. The sales rep and everyone was very helpful. I do appreciate the great customer service.

I looked at a lot of security systems and I wasn't interested in installing them myself. I wanted the security of a company installing it. I went with ADT and the installation went fine. It was hassle-free on my part, which I appreciate. We have the motion, fire, panic, and door security features. Everything works fine. I only wish ADT had a better price.

The installer was very helpful, answered all the questions, and gave a detailed explanation of all the different options that we had. He was quick with installation too. The system works well. I like that I can do everything from my phone and then I can activate my system if I forget to do it before I leave home. It's very good.

We were having an issue with our home fire alarm system, and we wanted to get it taken care of. The house had security in it already. I saw an ad in one of the magazines I was looking at. I looked up ADT, called them and they answered my questions. They came out, we got their system put in and my wife seems satisfied with it. The installer was very professional, knew exactly what he needed to do, and did the best work for us. We had conference calls, and I talked to him three different times. He thoroughly explained how it was all going to work, what we needed to do, and what we could or couldn't do. He was very good at all the questions I had as well. He was very knowledgeable and helpful.

The ADT salesman gave me different options and then when their rep who would do the installation came here, it was totally different. I thought it would include the cameras and stuff like that but when the installer got here, it kept adding on. So they were just in a hurry to get their sales and they wanted to go to the next call. I was disappointed 'cause I thought I was gonna get two key fobs, one for my husband and one for me. But I only have one. The installer did a good job. I just wish the package is the same as they tell us on the phone.

I liked ADT's customer service. Their rep did everything that she could to get me signed up. She was very professional. The installation was okay. I don't feel as though the installer provided everything that I could have gotten. I had an allowance but I feel like he did the bare minimum. But he got me some services, so that was all that was needed.

Everything went alright with the installation of my ADT system, but I had one little problem. After the system was in, the ADT people called me in and said something was wrong with my system but I got it done now. I'm using the system now. I can turn it off and on at night. They sent a guy out here to show me how to run these stuff.

The initial salesperson on the phone was extremely knowledgeable, helpful, and worked to get someone out pretty quickly. Then, the technician we had was great. The only thing is where we are is extremely rural and so we don't have internet access. We were looking for a camera system, and online, on ADT, we could see some closed-circuit options. But the technician didn't have any background or know about that.

It was straightforward to set up the system and get everything working. The only thing that was a bit of an issue was my initial consultation. They didn't tell me that the 29.99 price didn't include the camera system. Other than that, it was fine. I'm satisfied with the features. I've used ADT before, so I felt comfortable using them again.

The ADT sales rep that I spoke with on the phone was fine. The gentleman that came and spoke to us in detail about the system before he installed it was Tyler. He was very nice and very educated. He was very knowledgeable, went through everything step by step, and it was a pleasure to talk to him. I would recommend him to anybody. He grew up in the town that I was a policeman in. I retired in 1996 and he graduated high school in 2008 in Princeton, and he recognized my last name, apparently, from my children. He couldn't have went into any more detail. He explained everything completely. As far as what was installed, we've got a sliding glass door, we've got an entry door, and we've got two windows, and everything is covered. We got the camera that I went ahead and mounted on the wall that covers the entire living room and both the entry door and the patio door.

The installation was the easiest part. The man came out and wore a mask the entire time. He went over all the options with me. We troubleshot some things. When it looked like it wouldn't be in my budget, he helped me trim things down that, in his experience, other homeowners had not used as much. I work from home, so he had to go about his work installing things. After discussing things with him, I felt comfortable letting him have access to my home to get the installation work done. He got everything done. Very professional, very quick. I felt comfortable with the equipment that was installed. The system itself is great. The doorbell camera and the sensors on my garage were two of the biggest things I was looking for. And the app works really well. So, I'm happy with it.

The sales rep answered all my questions. It was a good experience. I had one issue though. The first night we stayed at the home, one of the magnets for the window fell off and it set off the alarm. It woke us up at six o’clock in the morning. Thankfully, it wasn't too late night, but after looking around the house, I found that the magnet fell off, so I just reapplied it.

ADT's rep was very informative, answered all of my questions perfectly, explained everything in a way that I could understand it, and told me what was important and why it was important. Then, the installation was pretty much seamless. He explained everything that I needed to know about how to operate my system and how to access my account. He was very thorough in helping me with my installation and pleasant as well. We were protecting each other from the pandemic, too. He was also able to explain to me how the smartphone app worked and as the days go on, I utilize it more. He also explained to me how he uses it at home, which was based on a first person view of it. And I use everything he said that he does.

Our security system was installed on the 10th of February and William was the person who did the work. He got here about 4:30 and worked till about 8:30 at night to get the system installed. When he left, it was up and operating. We had it armed the first night and we haven't had any trouble with it since. We have another ADT system in another house. We also have another house that has a different system on it. We've learned with each one. The one we have now represents the best qualities of both of the previous systems that we have. We like it.

I’ve been with ADT for years and I’ve had other places with their security. I recently got their service again and everything was great. I talked to several different reps on the phone during my purchase and they did a great job. The installer also did an excellent job and explained everything very well. I feel secured now that I got their system installed.

The rep was very professional and stood here until I fully understood how to work the system. He was very good. ADT totally fulfilled what I needed for my home. I have no complaints.

I figured that ADT would be a good company to go with. The rep helped me out a lot, and the installation went great. The system is of great quality. I like the alarm to tell you someone coming in and out of the house.

I'm satisfied with the features, but there's one thing that we’re having a little issue with. We didn’t know the glass break monitor things were so sensitive, so they’re constantly going off. We have kids, so even when they drop a toy, it’s telling us that there was a glass broken in the room.

My cousin uses ADT and she referred me. The sales rep that I had was great, super informative, and walked me through how to operate everything really easily. So, no complaints. They have a lot of options for packages, fairly reasonable pricing, and the system is easy to use.

I had ADT before for two years on my other house and I liked the service. I still got them for my mother also, and I continued over to mine. A cool dude came to install the system and everything was good. It's running smooth since with last year. I am very satisfied. I like that I could listen to all my cameras, and I could talk to them.

The tech was a very professional and nice guy. I like the app, how it connects to my phone, so I can do everything from the phone. Everything was good.

I was just gonna do a couple of rings and call it a day. But spontaneously, I was like, "Screw it." Because Protect Your Home had the deal which was a $1,000 worth of free equipment. So I figured, why not. My parents live in the house so it's peace of mind for me. The installer was an amazing guy. I love talking to him. He was very helpful, and was very good with addressing any of my concerns. I wasn't able to get everything I wanted, but that's just because the equipment is expensive.

My ADT security system was put in on Friday and I haven’t been able to alarm my house because before I can go out the backdoor to the garage, the alarms start blaring. They don't give me enough time to get out to set the alarm and go out the door. So, something is not right. The guy who put it in came by last Sunday with his computer to see if he could set it and he could not. So, he said he was going to get somebody to set it to give me more time to get out the door before the alarm goes off. But I haven't gotten anybody to do that yet and I'm still waiting. I also feel like I was not told the truth. When ADT's reps talked to me on the phone that Thursday, they said I qualified for a new system with the Ring doorbell and for all-new equipment. But they did not tell me that everything that they were telling me came at a cost. All in all, I'm not happy with them right now.

Our interaction with the sales rep went well but there was some misinformation. He told us the equipment that we got would be free. We were supposed to receive two door sensors, the keypad, and window sensors. I was on the phone with the rep for over an hour and he said he would include two key fobs and glass break sensors for free. But when the technician got here, he said that we had to give him my checking account. We had to pay $600. Now, my account is overdrawn $600 because I wasn't prepared for that. Besides that, we had a good technician. He was really nice and explained a lot to us. I like our system. The only thing I wasn't sure of is the volume.

ADT has a good reputation. I've known people that had it before. We liked the idea of the panic button because I have an elderly mom who is with us, so that's helpful for her too. ADT gave us all the options, what would be the best for us, and allowed us to make the decision without being pushy. They then went through how everything works, gave us great explanation and all the contact information should we have any additional questions.

I had a home with ADT and I wanted to cover the other house at the same time. Everything was fine but there were some subcontractors that might have changed the business. One of the reps I dealt with said he was going to get in touch with me before the time came, but I got four different call with four different times. In the end, I still had the right time that I talked to the person the first time. My first scheduled appointment was between 2:00 and 4:00, and he showed up at the right time. So I don’t know how the other one was mixed up with the other one for some reason.

The installer took three hours and installed everything well. Everything was fine.

The technician got here at 3 o'clock and didn't leave until like 11:00. It took almost three hours just for him to explain everything to me and what is best for the house. My parents live with me and I have caregivers coming in and out of the house. I wanted for them to get access to the door to come in. I also wanted the cameras at the doors so I can see what's going on in the house. The technician was just trying to upsell me on everything. The system ended up being way more than I wanted to spend. There were also offers that I saw but were not offered to me. After he was done with the installation, the outcome was not so great. In fact, I just had technicians leave here about half an hour ago.

I've been dealing with ADT for years. My parents had them and I had their security system in my other home in Paradise, California. If your alarm would go up, they'd call you right away and they were very responsive to you. I got in touch with them recently as I wanted the cameras. I have a couple of grandkids that live with me and I wanted to monitor when they're out in the yard playing. I had a nice experience with the installation. The guy that was putting in the equipment felt like an old friend. So far, I love the features included in my package and their monitoring. I also know several people that have them and they don't complain about them.

The thing was set up and everything is up and running. I can hear and see everything. Everything was great. Somebody was trying to get us to go with Vivint and they have the same quality. We almost went with them, but ADT has been around for years, and I felt more comfortable.

The installer set the system up last week and he was good, polite, and helpful. We just have the standard system. We like the app, but the app apparently costs more money per month, so I opted not to do that. It would be nice at the price point I'm paying right now.

Protect Your Home's sales rep was very friendly, seemed very competent, and knew what he was talking about. We had an issue where the sensor for the back door wouldn't work on our door, but we're about to move to a different house, so it really wasn't a big issue for us. But if we weren't moving, that would have been a big issue because we can't even arm our backdoor now. There was no solution for it. But that wasn't their guy's fault. It's just the way this house was built and we're renting it. So, I wish there would have been another workaround so we could have armed the backdoor. Other than that, our experience with them was great and I would tell others that Protect Your Home is an affordable solution. And the technician that was in our area that came here seemed knowledgeable and efficient.

We’ve had ADT in prior homes that we’ve owned. Everything went well, and I’m sure my wife's questions were answered. I hope to be able to learn more about the system myself in the near future.

I was on a veteran's website and was looking at benefits that are out there for veterans. ADT was on there and I filled it out. They called me back. The sales representative gave me a bunch of credits and she spent 45 minutes talking to me, which seems like a long time when you're doing a sales/marketing type of thing. She explained to me the $27 a month was for a telephone system where you have to have a landline with the little remotes. I didn't understand that because I thought I was able to run everything from my phone. The $50-a-month system is a cellular system that you work with your phone. There was some confusion. Aside from that, she was remarkable.

ADT's rep did what I asked and he had his mask on while he was here. I stayed at a distance and he took the proper precautions. I've had the system for only a couple of days now and so far, it's been great. It's much easier to use and more up-to-date than the other ADT system. I wanted to get the camera thing, but at the present time, I didn't have the funds. And they were saying if I get it then, I will get the two for a certain price. If I do it later, I'll get it for one for the price. So I didn't like that. But other than that, I was okay with everything else. They worked with me, install the equipment, and billed me in a timely monthly period.

I paid the $99 in which it came up to $105 for the installation. I told the guy that I wanted the sensors for the windows, and he told me it's a dollar and something cents. When I looked at my account though, I saw another 30 some dollars was deducted from my card. I was not informed why. Other than that, I’m very satisfied with our system. I feel more comfortable with it, especially since I work from home. I'm at home the majority of the time, but I mainly use it when I go to bed. That sense of security makes me sleep better.

ADT was a recommendation from my boss at work. Their sales rep was patient and self-explanatory about everything, and I was very okay with everything. I said that I didn’t know I would be paying down much when the person fixing it came in. But the guy that came to fix it was also a very friendly person. So, it’s a good thing. The installer put me through how to use it after fixing it. I’m satisfied with the features but not totally. I was thinking I’m gonna get the camera doorbell, but he said it’s not included in what I’m doing. The camera doorbell is something I have to pay for again. I paid 400 and something on that day, and I was thinking it’s part of it but I didn’t get anything.

The ADT sales agent lied about the policy and the discount on my insurance and how much the actual services will cost. The installation experience was fine. In fact, I was still given a sales pitch. All they try to do is try to upsell people and get them to buy the most equipment but it does not disclose in the initial phone call that, “This is how much this equipment would cost and this is the monthly fee. " That's really not the monthly. So it's all very misleading.Then you have this guy in your home, and you've already paid your $107. Now you kinda feel obligated because he’s already out here and you've already paid for it to install.

My girlfriend had ADT in her old house, and we got a flyer in the mail of our new home. So, I gave them a call. Everything went really good with the purchase. Installation was really good. The technician was really friendly and wore his mask. He did a really great job. Having the system makes the home feel more secure and safe. The technology is pretty cool. I’m still learning it but the system is user-friendly. Just nothing to complain about, really.

I used to be with ADT before. But recently, they came to my house and brought the wrong equipment. And then the manager got mad and canceled out on me because he wanted to install what he had. He didn't know what the previous installer and I went over. And he got sick, so he failed to inform. But instead of the manager saying he would let the previous installer call me back or he would come back out, he got smart and said, "I'm the manager and you're getting rude with me." I said, "Well, you're getting rude with me." And then he said, "I'll just cancel you out and have the other guy come back." What he didn't understand was he canceled my whole order like I didn't want ADT anymore. So, it made it hard for me to call back because they kept saying I canceled, but I didn't. But with the second group of people, everything went well. I love the system but the contractor is what would turn you away.

The ADT system is great. Everything was perfect with the sales rep as well as the installation. It was smooth.

ADT tended to be more flexible. They broke it down better than another company I called, so I decided to go with them. The guy I spoke to was knowledgeable about the system. And the question he couldn't answer, he got somebody on the phone that could answer it. It was 40 minutes on the phone total, sign up and schedule. And then, the guy that came over hooked everything up fast. He told me where he could put it because I wanted it in a different area, but he couldn't go there because I’ve got the outlet issue. But other than that, he hooked everything up. I like the app. I like that it shows me everything. There are some things I couldn't figure out, like how to set notifications to be sent to my phone. Other than that, I like the system. Be knowledgeable about what heavy equipment you have and how it gets set up in your house.

My parents told me about ADT. They had it for 10 plus years, which made me decide to go with them. Everything went great with the sales rep and everything is on-par with the package.

We've had ADT for a week now. We were looking for a camera system, and it happened to pop up on our Facebook thing. The representative was okay. He was trying to make us pay for something else, and we had already paid for it. Once he came out, the only thing he was supposed to do was the connection and gave us what we already had paid for. But while he was in the house, he was selling us something that was $800 something trying to get us out of more money out of pocket. What I did was call his supervisor, and his supervisor got it straight.

The installation of my ADT system went great. The tech came and worked hard and got it done. We have outdoor cameras and that's the main thing we wanted. We like that. We have friends who have had ADT, and they were happy with the service. That was why we went with it.

We’ve been misled. ADT is trying to rip me off. The second day, we decided we didn't want the system so I called up to cancel. They said a bunch of babbling on about all because I agreed to certain things. But I didn't know that was would lock me into anything, because I was told even by their manager, I had 30 days to decide I didn't want it, and they would come and take it out. Otherwise, they want me to pay them $1,600. Now, they're giving me a hard time about it.

The technician called first to make sure he was at the right house. He was across the street in the other lot and I told him to come across. He introduced himself, who he was, and what he came to do. He was very nice and polite. He asked me if I fully understood and I told him I did. I would highly recommend him to anybody.

When I moved, I was looking for a security. All of a sudden, ADT started sending me text messages and calling me. I already had Vivint, but I moved and I left the security system there. The ADT installer was was amazing. I couldn't ask for a better installer. He was really professional and accurate. He really put a nice deal together for me. I feel secure now that the system is installed. I got the mobile app. It's pretty good. Sometimes, it’s kind of slow. I’m having little difficulties with it, but not too much. Sometimes, I tried to disarm my system from the mobile app, and it’d take its time. It’d tell me it’s disarmed, but it was not. I walked in and the alarm went off. I'm like, “Oh, but it said it was disarmed.” So, there are little glitches with it but overall, I'm kind of satisfied with it.

I had ADT back in 2001, and I kind of went back to it. Everything with the installation was good. The installer did a thorough preview of everything. It’s been a pleasant experience.

It’s only been about a couple of days since I've had ADT fully going and it's been pretty easy so I like that. The tech was really friendly as well. I like the camera and the app. So far, so good.

My truck was robbed. I had a bunch of tools in my truck. We had a surveillance already, and it really did nothing as far as what we were looking for. The choice to get ADT was one of my neighbors has it and I kind of looked at their setup and what they had. It just made sense to go that route. Everything as far as getting set up and getting lined up was perfect. The guy that came to install was excellent. We couldn't have asked for a better installer. He was helpful, had plenty of information, installed everything perfectly, and he was nice, clean and very neat. The only thing I would say that I quite dislike is the notifications because we got an inspector where he gets all the vehicles coming by. But as far as checking the emails, it takes all day long. If we had some way of kind of pausing it from going to our phones, and then we can just go back and view them later, that would be more ideal for us.

The features in the package that I got from ADT are excellent. I love it. The tech knew his stuff and was very good at it. Since my doorbell doesn’t work and I’m waiting for management to fix it, they should find a way where I don’t need a doorbell and I just need to peep out there to see who’s knocking on my door.

I was on the internet and typed in something to try to see who I could get prices from. I wound up talking with somebody from ADT. Their reps were friendly but I don't think they were very knowledgeable when it comes to the technical side. The installer was very knowledgeable and very professional. The installation of the outdoor camera was challenging for him but he didn't give up. He wound up staying here for about five hours to get it done.

Everybody talks about ADT, so I just heard it by word of mouth. I just went straight to the source itself in ADT. My sales representative was very knowledgeable. He helped me understand a lot of stuff, so he was very informative, helpful, and patient. He deserves a raise. The installer didn't put the inside camera where I wanted it to go. But he did it thoroughly. He was fast and very professional.

The service was fine but beware that the rate continues to increase and also if you cancel they charge you an additional month of service. ADT says the cost is due to powering down the equipment which is a crock.

The sales rep that called me was very helpful in selecting the system that I want. ADT was offering a pretty good deal, but since I cannot install for a few months they extended the offers until I am ready.

The person that came and installed the item was fair but the advertisement was misleading. They said it was $99 but I never knew that when they come out, I would end up paying $300. Then they quote back to you, "You got a package that was like $2,000." But not really. They also said I got three months to decide. You're stuck into a contract that you can't get out of for three years. The quality of the service is average like everybody else so I don't see any significance in it. Then you have to pay for everything out of your pocket except the keypad and a couple of doors, and it's overpriced to me. They think it's all about the money. I was telling that person it's not about the money for me 'cause I got money. I can have anybody come in and install anything in my house at any time.

I like the door sensors. I also really like the alarms, like the fume and fire alarms. They are connected. That's pretty neat. ADT was pretty efficient and fast. They delivered what was asked for. They've been pretty good.

The person I talked to on the phone sounded like certain things were included in the package with the price that he was giving me. When the tech got there, I ended up spending about $1,000 more than what I thought I was going to. I thought he would just come to talk to us about how it'd be set up, but he was there to set it up. ADT should be clearer on things that are gonna cost extra, that it's not included in the package or in the price discount, and the final cost if it's what I want. I thought I was getting all my windows covered with the discount that they were giving me, and I didn't. Then I thought the price was going to be totally different, instead it ended up costing me more out of pocket. I just wanted it done and over with. Then they kinda give a price of between 30 and 60. But then by the time I get done, it always seems to be $60 a month. They don't even say what the $30 a month will cover.

I knew what I needed to have and the sales rep fulfilled a lot of the things that we discussed. But it could have been better if they were upfront about the cost. I asked the rep two times. I said that I was swapping out a system and I'm maintaining the service side of it as far as it being monitored. I was told there wouldn't be any cost. I was getting a $900 credit for whatever reason but when it came all down to it, I wound up paying about 1,300 bucks for upgrading the system. That wasn't the first time that I've heard that on the sales side representations about getting the sales contract done.

Some ADT guy called me from somewhere and got my information. He said that he was not gonna charge my card but he did and then he disappeared. That money's gone. When I got in touch with corporate, they got me another contractor who quoted me a price. But, it's not the price I wanted for the number of cameras I wanted.

Everything went great with ADT. The guy who came in and installed stuff got sidetracked sometimes, but he was really great. We have the doorbell camera and the intercom kind of thing with our phone. We also have sensors on the ground floor windows and the doors, and we have the smart touch panel too.

We had one incident where the detector sensors fell off the wall. It was double-taped on the wall and when we had police come out, we were informed that it should have been nailed to the wall. We notified ADT and they came out and they put it back. The system is great and I feel safe. I worked with ADT before years ago as well, and it was a great service at that time.

I'm very satisfied with the ADT system. All of it was what I thought it was gonna be. I went with them because of the customer service that a friend told me about. The rep was very polite. He was very easy to talk to and we had good communication. The installation team was very polite too. They let us know exactly what they were doing and every time they did something different.

There may have been a little miscommunication between ADT and their subcontractor that does a lot of the work. Other than that, the tech was good. He installed my cameras and my system. Right now, everything is satisfactory.

I had a good experience with the sales rep and the installation tech was fine as well.

The ADT rep was pretty good and the installer was very understanding. The installation was extremely good. They did a neat job putting the system on the wall. The system is digital and it has a keypad. The quality is good. I can do everything from the phone and I don't even need the remote.

I recently moved before my contract was up with ADT and after talking to 5 different people- and getting 5 different answers, I was told that they would cancel my contract at my old house and start a new 3 year contract at my new house- no penalties, no problems, just a $99 install fee. There is a clause in my contract that states this- but apparently if you sign up with one of their vendors there are different rules and when you call in, the corporate office acts like you aren't even a customer. But all good. Until I discovered my old contract wasn't cancelled and they continued to charge me for my old house service while charging me for my new house service.

The sales rep was a very nice guy. He was very thorough and he explained everything. I asked a lot of questions and was very helpful. The guy who did the installation was amazing. He explained everything he was doing. He went over the package that we could get. He worked with me so that we didn't have to pay thousands of dollars for the equipment. He was very professional and I'm very happy with our experience. The app's awesome and I really like it. We didn't have that when we were in Tennessee. I would recommend ADT to family, friends and co-workers.

ADT's customer service is good but I decided to go a different route due to affordability and options.

The install went good. Although I wasn't too happy because the tech put a camera that I had in the front and he pulled it apart for some reason. I just told him to take it off, but I didn't realize until he left. I couldn't find all the pieces of that camera. I don't know what happened with that camera. I found some pieces, but I didn't find the antenna that it had. But he did a good job on the installation. I'm enjoying the camera that is sending us the view of who shows up. Also, we feel safe when we open a door and it's telling us that this door is open. ADT has been good. It's like a mind protection when we're not here at home.

One of my friends has ADT, so he referred me to them. When they first came out to install the equipment, I was out of state and my wife was here but she didn't know anything. When I came back, I didn't see an invoice and I had issues with the installation. I talked to the manager and he gave me some discount. Then, the guy from Protect Your Home came out and put the carbon monoxide almost all the way on the ground on the floor. But I have two little kids and it could easily to reached by even a six-month-old. Then, he made a holes on things. I got a brand new house and and I had to move to everything. Plus, he put in a Wi-Fi extender but we got a really good Wi-Fi network in the house. I thought that a Wi Fi extender was complimentary and he didn't charge me for it. But when I saw the invoice, he charged me $50.

The ADT rep gave me a lot of information. He tested all the equipment before he left. Several times, he went over everything with me. And he was very professional. So far, everything is user-friendly. This system was very well needed because I work two jobs. I get emails to my phone. Any little moving around, anything in the house, they alert me. I get a notification, so I feel safe.

When the salesperson came out, they addressed all of our needs and definitely went through our home and offered suggestions on what they thought would be the best way to set the system up with the situation that we had. So that was really helpful. I like the fact that we're able to monitor things. The picture quality is really good. But I had one episode that I was not real happy with. We have a stalker and he came into our atrium area on the 13th. That was the one day we had no video. For some reason, it didn't capture anything. I can't understand why. It's so bewildering. What scared me about that is we have nothing from that day. I called ADT and they looked back too, and they said there was nothing there. It makes me feel not so secure, because if it would go out that one day, does that mean we're gonna have that problem in other days?

The pricing was a little highly questionable. When the guy came here, they didn't give me what they originally promised over the phone which was an annoyance. Even the guy was kind of taken aback by it. But it's an affordable price and it was expedient.

The young lady from ADT was very knowledgeable. The system was a bit to get used to. But now, I sleep better.

On the internet, there was a portion there where ADT said that they allowed veterans $650 worth of equipment, so I looked into it. The sales agent started off pretty persistent, but he mellowed out to be a nice fella. He was good. I didn't like the idea that things were added on as we spoke. I was determined to buy the small package, 29.95 and that was all I was gonna do. But when the representative came out to install it, he did a little bit better job in selling more than what I wanted, but I wanted it - an extra camera and the extra smoke detector. I might have said no to the person I've talked to on the phone, but at the same token, he explained it to me a little bit better and of course, I went with it. The system is fabulous. We can ensure that we rest and sleep a little bit better without sleeping with one eye open.

Signing up with them was a pleasant experience. When the installer came in, he sat down and explained to me what he was going to do and what cost would be. He inspected where I want to install the system and then he inspected the house to see if it was able to be done. He showed me how to work the system. He told me all about the system, where would be the stuff at, and how it was a good system. It was a very pleasant experience. I wish I would have got the cameras, but I’m okay because right now, I can't afford it. The price is much higher now than I had 20 years ago.

The salesman and installer were awesome and professional 100%. Yesterday, my alarm went off. My garage door blew open from the wind and the customer service was great. If people want the security knowing their home is safe, I would 100% recommend ADT.

My brother has ADT and he recommended me to them. We had issues, but most of them have been resolved. The first technician that came in drilled a really large whole on my doorframe and I'm still not happy with how it was left. I understand the safety part of it and how that works but it doesn't look good at all because where he installed the deadbolt, the hole that he drilled is very large to where there's nothing left on the right side of the doorframe.

The rep was super friendly, informative and did a good job of presenting ADT. I might not have leaned that way if he hasn’t been so good. The installer was excellent. He did a good job and explained everything. We did have a problem with the video camera. It quit on us and it was the following week that they came out and put a new one on. We're still having some issues with it and they're supposed to come out Saturday again and kinda try and figure out what's going on. It's the only thing I'm disappointed in a little bit but everybody's been helpful in trying to get it figured out. I'm very happy. Everything else has been wonderful. The system is easy to use. It's not complicated. One reason we got it was ‘cause I have my mother-in-law live with us and she's in her 80s so we wanted something for her that she could operate. We also got her the pendant that goes around her neck in case something happens.

The rep of ADT was very accommodating and helpful. He explained the prices and what he needed to do to install the system and he did everything by the time he was supposed to. I love the system, especially the connection to my cellphone. I'm very satisfied with the system and how it works. My experience with ADT has been great.

The guy was fantastic. He explained everything very well. He was very personable and easy to get along. He was very thorough while we test fire the system a few times to make sure we had it right. I like that the smoke alarm goes straight to the fire department. We have three cats and a dog and whenever we're gone somewhere, we don't like to leave them alone. The best feature of it is the fact that I can mess with my girlfriend by turning the alarm on remotely when I'm at work. We're looking forward to getting the camera installed once we redo our house. This house dates back to 1900 and the wiring is from 1933 so putting in the cameras wasn't going to work.

The rep took her time to install and made sure the mess was clean. ADT has a lot of newer equipment, up to date, and fast with timing, and with recording. The motion sensors are very on point. However, there are more cons to pros simply because I had to order three cameras. I thought I was going to receive one camera with my package deal, and I didn't. I ended up having to pay for them, which at the end of the day, came out expensive. Also, it's a very good system, but I don't like how with all three cameras set up and sensors, I take a lot of data from my Wi-Fi. Periodically, I have to unplug cameras to configure the Wi-Fi. Overall, it’s a really good company and setup. The customer service is fair, except for that little part that was left out. Still, I like ADT and I feel comfortable with it. I would highly recommend it.

I made a payment and I was told that it would be the only payment that I would have at that time. The lady explained to me that she was giving me enough to where I would be able to get the things that I wanted to get. I wanted to get the camera doorbell and I wanted to get cameras outside, but I didn't get them because she didn't tell me I needed anything else. So, I wasn't prepared to pay anything. I missed out on a deal right because I had to have the money at that time. Also, I was getting ready to look online and see if I could find my account number because the gentleman gave me a brochure indicating how to function the keypad and that was it. I didn't get any papers from the technician saying that it was complete. He told me it would be emailed to me, but I still haven't found it.

ADT seemed to be the largest and I thought they had more to offer than some of their competitors. But when I got down to the package, I found out they didn't. When I talked to the salesperson, I was led to believe I'd have a thermostat I could manage and garage door. Also, when I did the sales thing, I was led to believe that they had everything on the truck and they could set anything up. But they never told me that the thermostat or the garage door wasn't part of the package yet. Now the tech said that it would be coming, but that was a little disappointing that sales side didn't explain it well enough.

They offered me quite a bit of additional credit on stuff but I did not receive all of it. I called to try and clarify it with customer service. They said, "We listened to the recording. This is what they said you'd get. You're getting more credit." So they came out and put more stuff in. My wife called to make an appointment and to get stuff done, they said, "Oh, no, you don't get any more credit." I got to listen to the recording thing, saying I had three days to cancel. I misunderstood the installers and thought I had 30 days. It was about seven days when I called to try and get out of it, told them we didn't want it and that was nixed. Overall, ADT absolutely sucks and I'm not very happy at all.

The workers were very good. They did what they needed to do and demonstrated the features in the system. I like my alarm keypad to set the alarm. However, I'm wondering does it ever go off when somebody pulls in the driveway or does it only work when I click on it and look at it.

It was very good dealing with the ADT rep. The system was pretty to install and everything was good. Our sense of security has improved since we have it. I definitely would recommend using ADT.

I love the system of ADT. I feel safe. The installation reps were also very good at what they were doing.

The installation went fine. I just have to call them back so they can finish installing the security cameras they couldn't when they were originally here. I'm satisfied with my ADT security package. I like the app. It's very easy to use and very convenient. Being able to arm and disarm without being at the house is very nice. ADT is a good home security system if you need one.

My German Shepherd had a mean bite and a mean bark, and he was very protective. He was my watchdog, but I had to give him up because I fell and busted my humerus bone on my left shoulder. My arm has been in a sling since October 6th, and it's looking like it's gonna be quite a while longer before I get used to my left arm again. Meanwhile, I needed something to make sure that my home was secure and I decided to get ADT. The sales rep was very cordial, friendly, and efficient. He did a great job installing everything and did everything that I asked him to do.

We had a different company and their rates were getting way too high. So, we looked online and found ADT. They did a good job when they’d come to set it up. We called and my wife talked to a guy. They set everything up, and then they sent a guy out, and he put everything in. We had a little problem because the motion sensor in the garage didn't work. So, I called them and they sent a guy out and he fixed it.

While we were planning to get the ADT system, they said because we were returning customers, it was gonna be 19.99 per month for 1 year. The rep was good. I told them how many doors and rooms I have. They said it was just $100 that I had to pay. But when they came, they showed every single thing and the price was different for monthly for the total equipment. That was kind of frustrating. It doesn't look good if a person is at your home then you say, "Sorry, it's too much for us to pay." We also didn't want to embarrass the guy that came for our service so we did it that day. It took a lot of time to decide and minimize the stuff. It was not only 100 that we had to pay. We paid more than 400 that we have to finish in four installments. They also said they were gonna give me a $100 gift card but there was nothing like that. Other than those, the service is good. It's kind of little peace of mind.

First of all I saw an ad online for ADT to come and get a security system set-up for free. It was their pulse service. It ended up costing me $2500.00 on top of that $62.00 a month for it to work. After the first week I started having problems with their devices not working. They sent a person out here and they told me that they don’t work for ADT they work for another company the guy said I should get away from ADT and recommended that I find a different company that does a better job. I ended up speaking to several different ADT representatives and got different answers from the same questions.

The rep explained to me and my family very well how the system of ADT works. I have the smartphone app. It could be connected to my house and it works pretty well. Everything's good with ADT but they couldn't discount my doorbell.

The young lady who called me back had excellent customer service. The features in my package were good and I like them. But ADT has to give the information upfront. At the time, I didn't have anybody to explain it to me but I got somebody to do that and since I finally understand them, it’s been good. My neighborhood is okay but we feel secure. I would tell friends and family members to go with ADT.

The ADT representative didn't explain everything correctly. She actually went and got her supervisor. Her supervisor spoke to me and said that I was gonna get a little more equipment credit where I could get all the equipment to cover my home. That should cover my expenses and everything I needed. I paid the $100 installation fee. But once the installer got out here, it was nothing like I was told.

The sales representative was fine. The only problem that I have was that they weren't able to hook up my cameras because they said my internet speed was too slow. It's kind of a disappointment because I really wanted the camera with them instead of anybody else. They said they were going to install a doorbell camera and a regular camera. I paid 800 for it, and then I got another 800 I was gonna pay on February 3rd. But I don't know if I'll be able to get a discount from anybody.

I have had ADT years ago. This time, I found them again and filled out the information. Somebody contacted me from it and there were some things that I didn't care for. They told me that I was going to get a free camera and I didn't get a free camera. The camera was free, but then it was something to do with the service for it. They also told me that the bill was going to be 27.99 for monitoring, but when the installer came, he told me that that was only if I had a landline. Hardly anybody's got a landline anymore. I have to pay 58 a month now and I'm very dissatisfied with that.

Dealing with the ADT rep was good. We had the install guy come out and install a few things. He was really polite and he explained everything very well. Everything was great. We use the basic alarm system when we leave.

My experience was pleasant when I signed up with ADT. I took their advice of what was best to put and they took into consideration my concerns and came up with a proposal.

We used to be customers of ADT and we decided to go back. The sales reps were very good.

The first representative that I talked to over the phone was absolutely wonderful. He was engaging and he found something common between us. Then he referred me to his manager, Chris. Chris was great as well. I was very excited about ADT at that time. I wanted to get the Smart Home package. They gave me a lot of equipment options and additional money for the equipment that I could use. My error in judgment and not knowing is that I probably should have written all that down. But that call was great.

I worked for Spectrum and it was preferred for my employer. I had the system installed and the guy who came was okay. But I have some questions because when I originally signed up, I was told that my services would be 27.99 and that I would get certain things like some type of keychain or key fob for me to keep on my keys when I come home at night. I didn't receive that and my bill is 58. Other than that, everything went okay.

The installation was great. The overall functionality and performance of the system is great too. It's very easy to arm and disarm it. I feel more secure in and out the home. Like my dad told me, I'd tell others to go out and get ADT.

ADT made signup easy and I'm happy with everything. There were tons of different options and the technician definitely was not pushy at all. He was helpful and super friendly. He went over everything and answered all my questions. I said what was important to me, what wasn't and got everything set up. The technician tested out the system and demonstrated everything. He was great. All in all, everything was professional. They got things done quickly and it was everything I was looking for. The system is working the way it's supposed to as well. It's important to have a home security system. We were on the top floor of an apartment complex before and we got it because we moved into a house. It feels a lot more secure.

The installation took a while 'cause it was a lot to do. But other than that, everything was done well. The guy was very friendly and very professional. The doorbell camera was recording, but the front and the back cameras were not. Someone called me and we worked it out over the phone. Now, the only thing I have a problem with is the cameras are supposed to record up to 22 minutes but they're only recording 30 seconds. In 30 seconds, it shows somebody going to the backyard but it doesn’t show anything else.

Have been with ADT for decades. Started in MI and started up with them again when I moved to AZ in 1996. Reputable professional service. Helped when I needed technical input; replace keypad when a number "wore out" after 20 years.

I chose ADT for their ratings and dealing with the sales agent went well. The installation was rushed though because I had another appointment I had to go to and I noticed recently that one of the sensors was not placed on one of the windows. Still, now that I have the system in my home, I feel safe and I would recommend it.

The ADT sales representative was fine and I was informed of all the promotions and how the system would work. The installation team was only one person. It probably should have been more than one because he was here for almost five hours. It was after 11 o'clock, which I really thought was too late to be here and he should have come back the next morning ‘cause I was exhausted. He tried to put the new system in the same location as my old system and he had challenges with that.

ADT makes it really difficult to cancel account, they do not provide cancellation mail and continue to send bills for next months. Call hold time is 2-8 hrs. Problem Date: from Oct 2020 through Jan 2021, Purchase Date: March 2014, Model Number: ADT home security, includes 12 sensors on doors and windows, and security panel, Account number: ********, Sales Rep: called account team 866-656-8883; 800-662-5378.

My house was broken into and I had always watched the ADT commercials, so I chose to go with them. I love the system. I had ordered the cameras because they said it was free if I run my credit. But the tech said it wasn’t on there, so I had to redo the order. So they'd be coming out to put the cameras on in a few days.

I was dissatisfied with the provider I had and I changed to ADT. The gentleman who did the installation was very proficient and gave me all my options. He was good. He set up my phones and took us over to the monitoring system where you set it up. He walked us through how to do certain things and showed me how to put your codes in there and different things you can do with it. Some are very simple although when you get into zones and bypassing this and that, it could get confusing at times. But the system has worked well and I only need to find out the process when you test your alarm.

I thought ADT was gonna be better than everything, but I'm very dissatisfied. The touchscreen monitor had stopped working. I can't put my password in or I can't touch the touchscreen. I don't think that it's safe because they didn't even know that it was broken, or they didn't even call and tell me, "Your machine is broken." I reached out to them last Sunday. They told me they were gonna have somebody come here. They told me no less than 24 hours somebody will contact me. But they didn't call me.

The sales agent of ADT was very nice. He explained everything very well what was going to happen. He came in to set up the appointment. Everything went fine. The installation experience was good although I was expecting installation between one hour and a half and he took about five hours. It was a long time. But the system is very easy and friendly. Its features are nice as well. Definitely, I feel more secure now that I have the system.

We've been very pleased with ADT so far and we liked everything that we got. The representative was very nice, cordial, and competent in his job.

Some sketchy dealers; questionable sales techniques; watch your paperwork; good monitoring; good equipment choices; high side monitoring prices & install pricing; hardline pricing and difficult to adjust pricing as ADT will then say, you contracted with a local “franchise”, which all are. An attempt to pass off responsibility for errors, but no disclosure on front end. BTW, their equipment is proprietary & unusable by itself so you can invest several hundred dollars or more, to be left with useless equipment if you decide to leave ADT for non-performance or misrepresentation.

I got ADT last Saturday and everything’s good.

I see the ADT sign when I go past by people's homes. I also see commercials saying that ADT is the best at what they're doing. So, I figured ADT is the way to go. The gentleman that came was very thorough with the knowledge as far as what ADT had to offer, and what he felt was needed. He was good. I kind of changed what I wanted last minute, but he didn't have a hard time changing it after he already had it installed. He went with the flow. He was laid back and pleasant. I didn't know ADT put up a smoke detector, that the property didn’t come with it. I didn’t know they carry locks to change locks because I needed locks changed. But the tech had everything I needed, and I didn’t think it would get done. The only thing I didn’t get was any stickers. He had stickers. He didn’t have the little thing you stick in the grass so those who come onto the property see it and will think twice before doing something foolish. Other than that, I like the features.

My homeowners insurance suggested ADT as I would get a homeowners’ discount on my insurance with them. ADT was very good. They're very professional, especially Peter, the gentleman that came out and installed it. He also was very helpful, very understanding, and explained things very simply. That was appreciated. I'm satisfied with the system thus far. It's done its job. Thankfully, we haven't had anything bad happen.

The ADT guy was very nice but it took him 12 hours to install three cameras, one smoke detector, and two glass breakers in the house. We had to completely cancel our dinner plans. We had him scheduled to come out between 8:00 and 9:00 in the morning. He got here at 8:30 and did not leave our house until 9 o'clock that night. We felt bad because he had not eaten or drunk anything. We were giving him stuff to drink throughout the day and we even ordered pizza and sent him home with pizza. So, as far as the guy himself, he was nice but absolutely ridiculous to take 12 hours to install that little bit of equipment. Then one of the cameras didn't work. We couldn't have him adjust it. It was a nightmare.

When I first signed up for ADT to make my appointment for them to come, I had to call and cancel because we had COVID in the house. I was trying to get ahold of somebody and each person I talked to said that I had to speak to this person. 45 minutes later, I finally got to speak to the right person, but then the phone went blank. The guy ended up showing up and we couldn’t let him in. But for 45 minutes trying to get someone just to cancel my appointment was a bit much. They should make sure their customers have the correct number for the correct district for their area. All I had was the 1-800 number and that was why I got passed around. Nonetheless, ADT was really good.

Our experience with ADT has been good. It's taken us a while to get used to the system though. I am also having trouble with one of my doors. It keeps saying, “Laundry room door fault.” Then, I gotta open and close it several times to get it to work right. It won’t let me arm the system because it's not working right. I also thought that they should have provided me with some windows stickers or a little sign to put out front that says, “Protected by ADT.” But they didn't do that. But in general, I'm satisfied with ADT. It's relatively simple.

First off, the bill has taken months to get right, second, the salesman Chris lied. He had his son in law install Lifetime Battery Smoke Detectors, 8 months later when the batteries started to fail, I found he used velcro to attach them to the ceiling, actually covering the batt cover making it impossible to fix. He was not an employee of ADT.

I got an email with an offer and then, I got terrible customer service, so I cancelled. The installer was part of the problem because he never cared enough to get my personal email correctly so that he could get the contract to me. Nobody ever provided the contract and I wasted a whole lot of time trying to get him to respond and getting the phone number for ADT, and waiting on hold for somebody to provide me something that should have been given to me from the very beginning.

If I could give zero stars I would. I bought a system 2 months ago and it is still not installed. I have tried to cancel and they are trying to hold me to a contract that they never fulfilled. There answer is that they can send another installer and give me an $89 credit. Horrible customer service.

ADT has protected me and my home for over 10 years with no problems. The price is reasonable, the callers are concerned and knowledgeable, the hardware is durable. My biggest problem is forgetting to turn the system off when I go outside.

Mike did good. He worked continuously and he demonstrated the system. I'm used to it now. I have a Peeping Tom and I haven't had it now since this was put in. My next door neighbor, Ann, recommended ADT to me and Mike said that she would be getting a gift. Ann said I would feel safer. It took a little while and then I did.

I had ADT years ago, and I figured a change in equipment. We changed and utilized Comcast, but I did not like their service because it always seemed to fail. So, I decided to come back to ADT and give it another shot. The customer service didn't try to oversell one product. I got what I needed and I felt as though it's a good system. Then I felt comfortable with the installation. The guy wore his mask the entire time, very personable, wore shoe coverings in the house, removed old Comcast items, and removed the old ADT box that was in there, showed me how to work the system, and gave me a nice overview. We actually went live that day, so it worked out.

ADT sent out a flyer about the 27.99 a month package, which I assumed included the camera, and I was told by their rep that he’ll make sure the camera would be included. The salesperson over the phone was cool and very nice. He was a really good representative. I was told that my card won't get charged for the installation until the installer comes out and if I don't get the system installed after they do their computation, then they won't charge my card. So I put my card on file and the rep said if I don't go through with their appointment, I can cancel out beforehand and it still won't get charged.

ADT has been in the business for a long time and when I picked their system up, they had a promo. The guy who set it up was really very good. In just a few minutes after he came, one of the quality control people came over to check that the work is up to par. He first presented the whole package and what different options we have based on what we need and what budget we have. He explained pretty much also the software, what are the options. Since we're new, sometimes we forget to arm or disarm. Before he left, he made sure that we are able to do those on our phones. So overall, I'm satisfied with the person that came and with the service. They’re always nice. It has been just less than a month and so far, we're okay.

We were thinking about getting a security system and we were going to get just a doorbell cam and the Alexa. Then I saw ADT and I talked to the guy over the phone. He didn't really have a lot of knowledge but we went with it in the end because the guy was already out here. We also had second thoughts because the ad misrepresented itself and that was a big turnoff. The plan cost more than we thought because we were supposed to get seven sensors according to the ad and if we took a certain plan, then we would get the doorbell cam for free.

ADT has been known to me. My neighbors have it and it was time to do something and have a professional system, so we did it. We got the cameras and the motion. We got everything that was offered and available. Mike, the salesman, is an asset to their company. He was excellent, outstanding, professional, friendly, courteous and helpful. I was very pleased with him and the installer. He did a great job and so far, ADT is top of the list. I’m very satisfied.

Not sure if ADT even gets our alerts. We had a house alarm going off but we did not know if it was fire somewhere or the carbon monoxide alarm. This was at 1:30 am. ADT did not call us. We called the fire department and they told us it is the carbon monoxide alert.

So far, what I like the most is the ease of bypassing different areas or zones. If you want to leave a window open at night, it's very easy to go and bypass that one window. I went with ADT for their reputation and I was aware of the company from years and years of seeing their signs and the commercials.

The pricing and the name recognition made me decide to go with ADT. I felt good with their rep over the phone and the technician. They did a good job of getting the system installed and showing me what I needed to do. I like the feature of being able to arm and disarm the system with the app and not be at the property. Everything went pretty good with ADT. I just need to call them about my visa gift card.

When I wanted ADT put in, I just called up someone. He was nice. Even that little guy that came and put the equipment in, I felt like I’ve known him all my life, and he was way younger than I was. I didn’t want him to go. He explained everything to me. The reason I got it was I saw that 29.99 in the paper. Then I paid $103 off my card that day I signed up and Dwayne came by. I also paid 39.99 off my card but I didn't get window sensors maybe because I didn't have internet and computer. But I have three doors, so he put up the alarm on the two doors. I'm intending to call ADT today because I'm wondering if my bill will still be 39.99 a month.

I called ADT to get a quick quote and ended up on the phone for longer than I really wanted. The lady I spoke with was nice but she would not give me prices over the phone without somebody coming to the house. The sales tactic was whenever I told her that I wanted to talk to my wife first, she switched. She would put me on hold then her manager would be on the phone to keep the conversation going and to get the technician here. It wasn't anything bad and it was fine. I was offered all kinds of stuff.

I love ADT and my experience with them has been great. I've had them in the past and this time, I wasn't home during the installation, my son was, as I wasn't concerned about it. The security system is very easy to program and I like the bypassing when I just want to open window and keep my alarm on. It's a very simple system, that's why I went back with ADT.

The installer was great. He did his thing and it went wonderful. He was very informative and helpful, and everything worked. I did not have a problem. Five days after the original installation though, we had problems with the front camera. I would go to the app, hit retry and wait on it to refresh and it would come back online. Now nothing. I'm not a huge tech person, but I have done all of the troubleshooting that was provided. It was unplug the camera, wait 10 seconds, reset the router, so on and so forth. I've done everything and I still cannot get my front camera to come back online when I go to the ADT app to view.

Signing up with ADT was good. There was just a little bit of confusion on the end of the credit part of everything. I got an additional 1,100 that I didn't even get to utilize because it was almost like you had to spend money to utilize it, which was really weird to me. Over the phone, it was like peaches and cream and then, when the ADT guy got there, our total was a ridiculous number and I didn't plan on spending $1,500 that day.

The sales process was pretty well taken. When I was going to cancel everything and go with another company, I told them why and then they tried to sweeten the deal with ADT. The only thing we weren't comfortable with was the contract. One company didn’t have a contract, ADT does. Other than that, they cleaned up after themselves when they came to do the installation.

We had the installation of our ADT system and everything went well. The installer who came was Terrence. He was an awesome guy. I enjoyed him. He was very thorough, he did a really good job and was very knowledgeable. I did get a second keypad and it looked like there was something wrong with the battery for the keypad. Come to find out, the battery wasn't snapped all the way in. So, a technician came out this morning. He just troubleshoot it. Once he opened the back panel, he realized that the battery just wasn't fully seated. Everything's fully operational now. I'm totally happy with everything so far.

The whole neighborhood is changing. There’s a bunch of riffraff that has come around. Now that I have the security system from ADT, I don't have to worry too much about somebody getting in the house. ADT is a better company. They know what they're doing and they explain everything to you right up front. The guy was great on the installation. I just have a problem with my memory on shutting the thing off.

I had looked online at Ring doorbell, and all of a sudden, I got a phone call from ADT. I told them that I was interested, but I was leaving to go out of the country and to call me on such and such a date. They probably called me eight times while I was on my trip. I was like, “Listen, I'm out of the country. Please call me when I get back.” Everybody was very nice, but it just kept happening. The minute I walked into my house, I hadn't even brought my luggage in, and I got a call from them. I told the guy, “Listen, I literally just walked in my house, like literally just walked in.” He said, “Oh, I can wait.” I told him, “No. I really can't talk right now.”

I’ve had ADT for approximately 8 years and I find that it’s easier to keep than change. I’ve only recently started to get system analysis reports or I just started to pay attention to them. I do like that they send reminders to test your system to ensure it’s working properly. One thing I didn’t like was having to buy a battery I didn’t need which was pretty expensive. There was what appeared to be a yellow warning light and when I called technical they said it was the battery so I bought another.... It continued to happen so I called back and was told it was the portable alarm that you carry with you... Who knows???? I’ve been looking at others but have not committed to one!

I had a very good experience with ADT's installation team. So far, I love my system. I love the app to disarm and arm it. My mom was at my place yesterday and it was armed on "stay". She didn't know how to turn it off. I'm 300 miles away and I disarmed the system from my phone.

We have ADT for the chime so we can hear somebody come in. At first, I wanted cameras but then I decided that I didn't want the cameras because I already had them. So I changed my mind during the process and they still hadn't credited my account back $316.

I first heard about ADT when my wife was switching the PG&E bill to our new address with the house we just purchased. And then, we got a mailer when we moved in, so I reached out to them following that. The people I spoke to on the phone initially were very helpful. The installer who came out was very professional and friendly. Those were all great.

The sales reps and guys that came out to install stuff were good. I was having lots of complications though throughout the past few weeks with my security system of cameras not working and people blaming the Spectrum internet and then Spectrum blaming ADT. It was a big mess. People couldn't help me out and tell me what was going on. One person told me something that was completely wrong. The other guy said no. It seemed like miscommunication was going back and forth. It was a good four weeks for that to be sorted out and I finally got cameras working. I'm getting happy now that I have cameras working that haven't dropped ADT signals. So far, I'm still happy with the service. It just took a long time to get here of being happy with it.

I went online 'cause I'm having an issue with the camera. It's kicking me out. It isn't snapshotting pictures. It's very important that they capture everything. I can't have lags in the system. I had a technician here today and I'm still communicating with him about something so I'm waiting for him to get back to me. They brought a device today but I don’t know if I’d be getting something else. He's gonna call me back and clarify 'cause I thought I was gonna get a separate monitor that could be moved from room to room aside from whatever it was that he installed but we didn't. What if you're busy working on the cell phone and doing something and you wanna look up at the monitor? I wanted another option. I don't know if there was miscommunication between me and the rep I spoke to last night on the phone or maybe me and the technician. When he came in, I was busy working. My daughter was trying to assist them so I didn't see what I was supposed to get.

Everything went great with ADT. Their reps and their installer were pretty helpful. The installer should me how to use the system and the app. He did the walk-around of the house to let me know where the entry points would be. He also told me where would be the most efficient spot to put the sensors and the motion detectors. I enjoy that when I leave the house, I can set the app to say “Hey, I'm a mile away from the house. You want to activate your system.” And it sends me a notification that tells me to activate the system if I forget to activate it. The only issue I had was that I never got an update of the contract. I have called two times to ask them for it and they said it usually takes a bit of time to finalize the contract once the actual system is installed.

The gentleman that helped us came in the evening and put together a plan that my wife and I both were satisfied with. Anything that he did, he followed up. He made sure that we had gotten the best options. When he couldn't do anything or couldn't accommodate us in one way, he made up for it in another way. He came back the following day to finish the job. He had to call a teammate for something that he didn't know because he had only been with the company for a month. I couldn't tell because he seemed like he was very knowledgeable about everything. Whoever trained him, kudos to them as well.

My daughter had put the system in for me, and I upgraded what I have. They gave me excellent customer service. I’m very satisfied with the features. I'm a little bit more secured since having the system.

When I got my ADT system, I was gutting the house I just purchased. I said, "If I sign for it, can you come back and install things? Because doors are being ripped off." The salesman said that he had to install things then. He did that and sure enough, we knocked off one of those things he installed. I had to call ADT and a lady rep had to explain how to reset everything. Also, I thought I was going to get a camera outside but that didn't happen. Other than that, my experience has been all right so far.

Their customer service reps were good. I only had one glitch and it got fixed. I'd recommend ADT.

When I called into the call center, they told me about their product and described it pretty well. I have no idea even how to use the equipment yet. The technician that was on-site told me I have to call some other person to help me set up the system. So it's still not fully operational.

Brian, ADT's rep, was a good guy. He was professional about doing this work and went about doing this job. Also, he explained everything in details of the system itself. It's still early, so we're just getting the feel of it. But so far, so good.

I lived in a house that had ADT. I called to inquire if they had a package that I was interested in and I decided to go with them. They offered me packages that they had. They had better stuff but it’s not what I needed. I didn’t want a full-scale system and they complied. They taught me what my options were.

I set up my internet then I was told to hold on the phone because I got a deal with ADT and I purchased it. Everybody was super professional, gave me lots of information, and explained a lot of things to me. I was just a little shocked at the end when I ended up paying $540 for everything. But then, I talked to customer service and we worked it out. Everybody there had been helpful. It was a good bang-for-the-buck and well worth it. I love my cameras. I like the alarm system and I'm extremely happy with it. Before, I never worry about deadbolts. But now, it's second-nature to me to turn my alarm on and just make me feel safe.

When I spoke with someone over the phone, I was under the impression that the $102 I paid to ADT was going to be pretty much all I’d be out of at the time. But when the person came out, I ended up having to pay for the equipment with a discounted price, then for the first month monitoring. That was unexpected but it was not a problem. Maybe I just misunderstood or I didn't catch that when I was setting things up with them.

I got the ADT security system because there was a break in not far from me. They did a fairly good job of explaining some things but they could not explain to me how would the system be connected to the monitoring center. Once the installer arrived, everything was explained. But the price increased when the installer came out. There was an additional charge for having a cellular system versus the fact that I did not have a landline. What was supposed to be $27 a month for monitoring turned out to be $38. I consider that bait and switch and no one likes that. They definitely need to improve on informing the customer about what the charges will be.

I was gonna go with Simplisafe as ADT was priced a lot higher. I saw an Instagram post for Protect Your Home and advertised not paying for installation and free offer of equipment. When I called, the sales rep was really nice. I had another offer from an ADT vendor who was offering $55 a month with the digital keypad. I talked to my rep about that and how the other vendor was offering $1800 worth of equipment. She said they could easily match that plus give a $100 gift card to compensate for installation fees. All was good and we agreed and scheduled.