ADT Reviews

The ADT representative, Jeff, was very helpful and a pleasure to work with. Also, the guy that did the installation did a wonderful job. One day was all it took and he was done. I like the system a lot. I like the availability online and being able to access it through my phone.

ADT provides the most comprehensive products for my house and eventually my apartment, giving me flexibility to ensure my home is secured and even visible digitally. I especially enjoyed having the cameras that I could monitor from my phone/computer and gave me the option for a keypad entry-door lock for contractors and friends who might arrive when I'm away from my place or running behind. Their costs are quite high, but are relevant to some degree. Their services are done via WiFi so there's no ability to cut wires or disconnect services maliciously.

The guy who did the installation of the ADT system was very respectful and helpful in information. I’m having a little bit of a problem with the sensors constantly falling off the door. It's still glued but coming unclipped. Also, the camera was not all that I expected. My wife can talk back from her phone through the camera, but for some reason, I have a major problem doing so and it lags bad. But that's partially because my WiFi isn't the greatest as far as the lagging. Other than that, everything seems to be alright though it could be a little bit better.

The system is good. I can see everything around my house.

The house I was moving into was my niece's. She already had ADT and I wanted to continue it. Getting everything switched over to my information was easy enough but the other day, they sent a letter to my niece's name but all this is supposed to be in my name. Also, I got a bill for this month's payment and when I had it done last month, I gave the rep the information to set up a draft on my bank account. In the letter, they had my bank account number but they were sending it to her instead of me.

I like everything except for the camera I got on my driveway. I cut off the camera as far as the notifications because I was getting 100 of those every day. It's picking up when our neighbor pulls his car in his driveway and it records it. I can't figure out how to adjust it. But other than that, I'm very pleased with the features and the system works great. I would recommend them.

The sales rep was knowledgeable, but the cost was a little staggering. Also, the monthly monitoring fee that I signed was different than we agreed, and now they're sending me emails that are even a different amount. It's disparaging from a national company to get that kind of windshield wipering of information, especially to a new customer. I called them. Their best foot forward could use a lot of work.

We're enjoying the system from ADT and getting used to it. We've learned how to use the app so we can see who might be on the porch or activates the doorbell. I feel safer when my husband's not at home at night. The tech was thorough and when he came back to do the chime, he was good about explaining the app. He showed my husband how to put the app on the phone and the ways to use it. He made sure that if my husband had questions, he would answer them. I like the little eye-ring doorbell because me and my husband plays with them a lot. If we're in our bedroom and it's late at night, we'll look at it to see the wind blow what we have on our front porch with that. It's a neat option and we liked that part of it.

ADT is a well known security system and just a sign in the yard says that the house is secure. We monitor when we are away and can see if any suspicious activity is going on. We have not had anything to worry about.

After the storm, the little guy that came the first time to see where everything was gonna be installed was cooperative and got the system installed. However, I was trying to get ADT to put the account on hold because I wasn't living in the house at the time and they were charging me for it. It was a little difficult at the first time. They kept calling me saying I had a signal. I told them I didn't have a signal because I didn't have an equipment in that house. They finally took me off the bill till I got back into the house. The two guys that came out did a terrific job. The first one told me make sure I get my paperwork for the insurance so I did that.

I called ADT to inquire about what type of specials they had and the rep was telling me the different things that they had. The rep was trying to get me to do a self-install type thing but that wasn't what I wanted to do. I called ADT because I figured that they had people that come to your home. I needed somebody to come and look at what I already have and see what I needed to get. Once he saw what I was calling for and what I needed, it went forward from there.

The house had the security system already and ADT's guys came in and made sure everything was in working order. Everything was good. We got security latches on all the windows and the doors. Also, if anything gets moved, they call and let me know. We had an incident the other night and they called me and let me know what was going on. The system gives me peace of mind.

I am hard of hearing and the volume is extremely low. My other family members can hear just fine and even they say it's extremely low, even at the max volume. Unfortunately, the company had us sign a 2 year contract prior to the installation. Once installed and we raised our concerns we were basically told that it's too bad now. Also, the customer service is atrocious!

The tech walked me through the features of the system while I was operating it myself. I didn't have to ask. He helped me through it. But the magnets in the windows should be something a little more robust. I had a cleaning crew come in and by them just wiping down a window, the magnet fell off. It shouldn’t be so easy for the system to be broken or damaged.

ADT's customer service was great but the system is beeping when it shouldn't so we had to turn the sound down and couldn't use it. And then the fella just came out today, who was very nice. But it has beeped a couple of times since he left, so I don't know if it's just quieting down. I'm not happy with that. I’d like that fixed. Other than that, the two initial techs were very polite, efficient and did wonderfully.

I was trying to understand the options and pricing and it was a little bit tough to get that information. There's no flexibility with pricing and contracts. They're unable to work with the customer a whole lot. But the gentleman that came to the house, Steve, and the technician that came to set everything up were both very good and professional. The installer took a few minutes to show me how to set up the app and different things like that. Then, he came back a couple of days later because the battery was going out and he took care of that. Also, it's a quality system but I wish it could run over the internet rather than over a cellular network. There's some kind of security concern according to ADT. But so far, I like it and I like the app.

For the most part, the reps have been good. They're always very good at explaining things for me to understand the functionality of the system that I chose. But I have an issue of being transferred over to a different department when I call and then the phone would hang up. It's been doing that multiple times. Other than that, the system, so far, is very user-friendly and very convenient to operate. Also, I feel a lot safer in the neighborhood I'm in when I go to sleep.

I like everything about ADT except one thing. When we had Vivint, we would have a notice on the keyboard if there was a tornado warning in the area. We don't have that with ADT. Also, when I was trying to adjust the board, I was working on the volume and I accidentally put on the Wi-Fi. I didn't wanna operate off of Wi-Fi, but when I called a rep, Marcus, he said, “Well, unfortunately, you can't take that off.”

The ADT system has worked great but at the same time, I live right in town in a little trailer and I don't use it much. The price is good but we don't know if we'll be able to afford the bill. It's good to have security but the system doesn't really do much for us right now.

I got my quote and I wanted to think about it and call back. But when I called back, they couldn't find all the information I had given them and some of my information had been put in incorrectly. It was like I had two different quotes started. It was a little difficult. Maybe there needs to be an easy way to start a quote and then be able to come back to it and finish it. I would have liked to be able to contact the same service representative directly to continue and there was no way to do that.

The installers were on time and they did their thing pretty efficiently. Also, the system is easy to control.

The installation of our ADT went smoothly. I love everything about the system. I love that it's touchscreen.

The installer was a nice young man. He did good. With ADT, I like that I can go somewhere and rest assured that if somebody was trying to get into my house that alarm would go of. They follow through from their alarm too.

The guy who installed the system was friendly and polite and he answered questions. But I'm resistant to using the system all the time. I'm not firing up the system every night when I go to bed because I have this fear that a dog is going to set off the motion sensor and the alarm. More importantly, if a grandchild gets up to go to the bathroom and the motion sensor detects it. What happens? I don't have that clear in my mind and that's kept me from fully charging the system at night. I wanted to talk to someone about that, to make sure I'm on the right page.

The rep we worked with when we signed up answered all our questions, took care of everything, and did whatever we needed. Between the phone call and between him, they didn't get exactly how many cameras and all that stuff we needed. I called in and he took care of it all after he got here. He redid everything and fixed it. He did a great job. So far, we like everything about the system. We like the phone app and everything seems to be very self-explanatory and real easy to use.

My experience with ADT was okay. The woman I talked to was good. The guy was good too. He installed what he was supposed to. However, he didn't give me the equipment that was said I was gonna be getting. They told me I'd get seven sensors but I didn't get seven sensors. I also didn’t get the $100 gift card they told me I was gonna get.

The only negative part of the experience was that the installer had a technician-in-training with him. There was a lack of attention to the customer and he was more attentive in making sure that he thoroughly trained the guy that was with him. Other than that, the system is manageable and easy to use. I like that if I forget to set the alarm before I leave or if I'm away from home, I can always set it on from the app. Also, I purchased an invisaWear, which is an extra step of security for your teen or parent, and it connects with ADT.

ADT provides great service and products, except their service depends on DSL internet, they can't use mobile hotspots which wasn't told to me and for this I give 4 stars, otherwise they would have gotten 5 stars.

My salesman did an outstanding job. On the other hand, my installation guy was a little sloppy. He was looking for a box before he realized it was a wireless system. He also pulled down my attic stairs, went up and turned the light on in my attic then he left it that way. I'm old now and I can't climb ladders, so I had to find somebody. It's not that big of a deal, but that kind of stuff is a reflection on the company he works for. Another thing is, I got a doorbell and where he took all the old stuff off, he just left them all right there by the old doorbell. Apart from those, he did a good job on the installation. Also, the equipment is easy to use and I like the part where I get all the information on my phone, where I can set it and turn it off by my phone.

The sales rep broke everything down for us and he was nice. My son was being a little pain that day, but the sales rep was very understanding. He was great. On the other hand, the tech was really quiet. We were also told that it would be $14 a month, but that was just for the equipment. As he tried to explain it, somewhere I was confused. I had a question at some point and the way he talked about it, he was like, “You thought it was only going to be 14.” It was a little rude on that part. Other than that, he worked quickly and got the job done. I'm very happy with my system. I definitely would recommend ADT and whenever we purchase another home, we’ll continue with them.

The installer of our ADT was very informative and very helpful. So far, my wife's been able to handle the system, which is good. It's pretty simple. Now that we have it, we're very peaceful. Not worried about my security whatsoever.

I like the ADT system and I liked the way the guy came out and worked with me because I had dial-up telephone service. But I never signed any papers at all for anything and I noticed that when I got the contract, there was a scribble across where my name should be. That's not me. And I noticed that they have what they call a direct withdrawal from my checking account and that was never authorized. But I have stopped the direct withdrawal from my checking account. Also, I've been checking around and it looks like I'm paying the highest monthly charge to be monitored. I'm thinking of quitting completely. I am having a very hard time getting back to the company and expressing my dissatisfaction. I've got to get somebody to listen to me. I'm not signing up for 60 months and I don't think that I should be paying twice as much as my neighbor is paying.

We haven't had any problems with the customer service from ADT and I would recommend them. But I've got to call them because our doorbell camera is not working. I should have checked that out before the tech left to make sure that was all working.

The tech who came to my home was okay. It took him a while to get a lot of stuff figured out and I realized the other day that one of the sensors he installed is not working, but that's okay. I like the system. I don't have to worry about somebody breaking into my home.

There was one technician that came out for the installation. He was experienced and completed the install. He was clean as far as not making a mess or damaging anything. He gave me some options in terms of how to position the sensors on the windows. Sometimes, sensors are too bulky and hit the blinds that hang over the window. We thought that we may have to take some items out but he was able to find a way to get it done.

The system is easy to use and everybody that I've talked to is knowledgeable and knew what they were doing. ADT gives me a full home coverage, so I like them. It’s a great company and I feel safer having it. I know when doors are opened or not closed as well.

The installer taught us everything the right way. The system is perfect. I don’t have to worry about the house. When my wife opens and closes the door, I see it. The system gives me alerts.

The overall experience was ok... It might have been great but after I had it installed and was in a contract, I was bombarded with quite a few better deals with NO contract. The system was ok not hard to figure out, but the window and door sensors were pretty cheap and not placed properly. I would open the window and the sensor would fall off batteries would fall out. Not good. The tech. Seemed to be in a rush to get done and gone. It was okay but I DID NOT renew my contract even when offered a discount. Summing up there ARE better deals out there.

I've had ADT for 10 years. I had them in a home I had before then I just moved here and bought a home, so I used them again. For whatever reason though, their cameras don't work with certain things and they should let people know before they buy. They should also check that out because we spent a lot of time trying to get that to work and it didn't. My Wi-FI is fine. I work at home and everything else was fine. However, the installer had a problem because the internet wasn't holding it. He tried all different kinds of things trying to get it to work. Because I was like, "Never mind. I don't want it," and he was like, "No. I can do it." He was trying to pretend, then called the tech people and he appeared to be trying to get it to work. Unfortunately, the internet wasn't able to do that. I still have ADT. I just don't have that one function.

I'm happy with the purchase. We don't have the deadbolt lock yet because they didn't have the color that I wanted but they're gonna bring that back. I like the deadbolt part, being able to punch in a code and not having to have a key to fumble around unlocking the door.

The installation was smooth for the most part besides the size of our home with Wi-Fi. We were having issues with the extender so they had to come out a second time. But ever since they came out the second time, it's been perfect. I’ve liked it so far. Our property is way more secure. We can leave and not have to worry about it. I'd recommend ADT to people.

The installation was easy but I don't have the system hooked up like I wanted to yet. I have contacted them to help me out on the alerts whenever the cameras are on and it's still not doing it.

I have a small dog and ADT said it wouldn’t activate but when I left the other day, he activated my alarm. It was the first time we did the away. By the time we hit the main road, my alarm went off. I had to cancel it and change it to stay. As of right now, we're only using stay even when we're away. But so far, it's working like I expected it to so I would recommend it.

I've had ADT in the past, from a previous house that I owned. I went to Slomin's when I bought the house and I liked their service. But I liked the fact that ADT has their own monitoring centers. The only thing that is up and down for me that I just had the alarm go off not too long ago, and no one ever called. Whereas with Slomin's, I didn't have that issue. And then, I called ADT and the young lady told me that I put in my code within a few seconds, like I came in the door, and the alarm went off. Someone should have at least called, but no one did. Even if the alarm went off and I happened to trip it, someone should still call. That's the only advantage that Slomin's had - if the alarm went off at any point, they would call. If I didn't answer the phone, then the cops would be here. Regardless if it goes off or not, like if I just happened to walk in the door, and I had the alarm on and I put my key in the door, and I forgot to turn the alarm off, they at least should call.

I am a business that was affected by the pandemic and we had to close our doors. I called to cancel service, and was told I had to pay $563.00 to finish out contract, then ADT submitted a bill request for $695.31 from my bank account! When I called they could not tell me why the increase and offered a refund of the difference. So they were going to steal from someone when they are already at their low. I did not receive any financial assistance for my business failing but they have the nerve to try and take more from my family. So very sad that a company feels they need to take advantage of others. Want to add I paid my bill on time for the 2 years of services I already received. Will not recommend them to others.

The people that I dealt with were nice but when they came to do the install, it was as if there were a lot of other things that were going to be done partly in my request such as putting in sensors. But they weren't included so the install ended up costing a lot of money. Maybe I was told it was gonna be that way but I didn't realize that it was gonna be as pricey as it was. Now, they are amortizing it over the life of the contract.

I like the safety of having ADT. The service techs that have been sent out have been good.

Their customer service was great. I was pleased with the signup process. The techs were very professional and nice. They explained everything before they put it in. After they put it in, they sat with us and explained everything as well.

The sales and customer service people did a good job but the installation experience wasn't that great. I have cameras that don't work at night. I’m really not satisfied with the positioning of them either 'cause they don't capture the entire yard. They came out and tried to fix the cameras but they couldn't solve the problem. So they're gonna reorder new cameras and I have to wait a whole month before this can be rectified. I wasn't even offered anything for my inconvenience. Other than that, I feel more secure since having the system.

The installer was fantastic. He did a great job explaining everything and helping us decide what we needed. It couldn't have gone better. We're happy with the system too.

When I signed up with ADT, it was informative. But there were some questions that could have been answered through a more experienced rep. But when I called back, I was able to get a few things cleared up with the second rep that I contacted. However, we had some hiccups. There was an item that was put into the wrong place after we had discussed it a few times. The tech put a carbon monoxide detector in the wrong bedroom after we had discussed it a few times. So he came back and he was going to put one in the correct bedroom. But he ended up removing one from a bedroom, leaving holes in our ceiling.

I've had ADT for many years and this is the fourth house which I have them. It's a very sophisticated system and there's good protection. But I still have an issue pending with ADT. They were wanting to charge me a couple of thousand dollars, that they were saying that I terminated my contract even though I was transferring to a new location.

The system is excellent, but I wish I could’ve gotten a camera. They wanted too much for it, and they weren't trying to offer a reasonable price. Still, I would strongly prefer people to get ADT.

The installation of our ADT was awesome. Even though it's expensive, it's more effective.

Our experience with ADT was good overall. However, the equipment we used on the windows and doors was a little confusing and I ended up spending more than I anticipated. We ran into some problems because we can only add so much with the Wi-Fi. And it's not the download speed as much as the upload. The way they explained it to us is their upload off towers is about maxed at 8 and every camera takes 2 to 2.5. So I ended up with 4 cameras and I was gonna add two more but we don't have the upload capacity to handle it. But everything else is every bit I expected.

ADT is all we ever use. Good quality service. The gentleman who came out and spoke to me was very courteous. Even the things that I wouldn't get for my home, he still went over details and share with me the benefit of having it and being able to have this as a part of my service. And the gentleman who came out and put my system in, both of them did a wonderful job. They were COVID prepared. They wore their masks and didn't shake my hands.

Leo was good to work with. I had ADT in my last home and I spoke to him almost a year prior to moving into my new home to give him the heads-up on what was gonna happen. The tech, Daniel, was great as well. Both of them were above and beyond.

I had a salesperson and an installer and they were good. They answered all the questions that was asked. Very professional. The system is also simple enough in being able to arm and disarm. Overall, we liked ADT and recommend friends to get it.

I had ADT up until my husband died, and I had to have a Medical Alert. But they went up to $87. I couldn't afford that after he passed, so I got another company. I had the other company and two of my smoke detectors went out. I called them, they sent me one, and they tell me I'd have to pay somebody to install it. I said, "Well, I'm 85 years old. I'll get a company that got a serviceman that could install. I can't get up there to install it."

If people know what they're going to pay upfront, then it would be a more better experience. ADT kinda had some misleading information as far as prices. They told me that some things were included. I got the email and the thing wasn't included so I had to call back later that day. They explained some of the prices but some of what I wanted, they just said, “Ask the tech when he gets there.” They should be more direct. I did not know that the tech was gonna charge me extra when he got here. But he did a great job. He did give good detail about everything that he did and before he did it.

I had ADT for 8 years at my other house. I just moved recently and transferring the service went smooth. The installer did a good job.

We had a guy come down here and do some upgrades to the ADT system. I feel more secure and I have peace of mind with it on. I like it and it calls the police, too, if somebody is coming in on me.

I've been with ADT for over 10 years and they've been wonderful. I liked that they upgraded the panels. They offered a couple of added features that weren't on some of the older system.

ADT is a great system to have. I got connected on my old property and I just transferred services over to my new property. The reps did awesome and the system works great.

I looked through ConsumerAffairs and saw ADT was ranked number one. I never even called anybody else after I interviewed them. We met with Ryan and we set up a date. The installers were here right on time, installed everything and was out of here in about six hours. They did a great job. We were gonna get four cameras and ended up only getting three. They were very understanding about that. Everything was wonderful from the top to the bottom. I love the cameras. They work beautifully.

The ADT team was very helpful, prompt and professional. I called them and the receptionist that I spoke to handled the appointment. Then the next day, the technician was there and he set the system up for me. It wasn't much for him to do 'cause it was already installed. But he did show a family member how to use the panel. I didn't have phone service or cable there yet but I was told that it wasn't needed to have the ADT. They have their own. The techhnician also changed the passcode. That sets the alarm and if something happens, like the door gets opened or the window gets opened, it goes right directly to your receiving center. Everything is working fine. But price-wise, the monitoring fee was a little more than I expected. Other than that, I'm satisfied with the service.

ADT is wonderful. The only thing is I would like them to have a senior discount. I’m a senior, I live by myself and I don’t have a whole bunch of money. The reason I ordered this type of system is because I have a Pitbull and she’s very old. She was my alarm system. When people were knocking at the door, even if she couldn't move anymore because she was very sick, she was barking. With ADT, I like that when I do the Stay and I lock myself inside, I know the alarm’s gonna go off if somebody opened the door. I like the Pulse app then the police can come in. I have to learn a little about how to connect it with the phone though.

ADT secures the home so I like everything. I can arm and disarm from my phone so it works.

ADT partners with USAA, which is my insurance provider and USAA offers a discounted program through ADT. The ADT salesperson who helped me set up my order just was not as thorough and savvy as I would have liked. That individual actually didn't get all the features for the security system correctly listed in my order. Also, I'm supposed to get a $100 Visa gift card through the USAA deal and I've never received any correspondence or any follow-up on that. As USAA customers, we get a little bit of a different set of offerings and it's really important for the salesperson to be well-versed on those. Also, they should follow up if something isn't right instead of just trying to rush through the sales process to get their commission. But the local firm that conducts the installation was great and what features of the system that I ended up with are satisfactory.

I had a system installed at my old house, but I just moved out and bought a well-built, older house. I wanted to transfer the service and ADT was prompt and quick to get out here and get everything set up and going. The installation went all right as well even though it was a bit more difficult for the guy to get some of the cameras in. The house is built a little differently and he had to drill through the walls. Other than that, I like the system. It's the same as I had before, except the cameras are new and they have audio, so that's neat. The cameras at the old place didn't have any sound.

Everything was great with the installation. I was really pleased with the notification that the technician would be arriving. He also left information with the local ADT company. He was very efficient, knowledgeable and he answered any question. He was also really patient, cautious and followed all of the COVID-19 guidelines that were explained to me during the initial telephone call.

The ADT system is supposed to give out an alert when someone is on that property. But you need a laptop or a computer in order to set up where the system will give an alert when someone's on the property. Since I don’t have a computer, one of their technicians is going to come out here and fix it so that I will get an announcement when someone comes up on that property. So unless I monitor my phone, I don't know if there's anybody on my property or not. I have another system where I don't even have to go through that process of asking them to alert my phone. They just alert my phone automatically when it detects motion. With ADT, you don't.

Updated on 05/09/2021: So ADT will make you sign a 2 year contract with them. Within the first year, we’ve been having false alarms in the middle of the night or at 3am. It was terrifying experience. They came and replaced the whole system twice. We want to get out of our contract because false alarms are so scary, specially when it wakes you up from a deep sleep. They won’t let us cancel our contract unless we pay $1,200. We told them, we won’t cancel but they need to get this fixed.

I was able to resolve this. Julius from ADT agreed this was not me fault. He gave me a credit of $200.00 dollars on my account. Thank you Julius and Consumer Affairs.

ADT was pretty expedient in getting people out right away. The person who did the installation was polite. My only complaint was I didn't know how to find that how long the installation would take. It took about five hours to do the installation, but they were still very professional. Overall, I'm satisfied with the system. Everything's working.

Dylan was the agent that did the installation in the home. I liked the way he did everything but the holes that he drilled would be nicer if they had the plastic cover that seals them so no insects goes through. He did everything on two days and he did great. The only thing was he didn't install the Ring door. I don't have that bell that will ring me or can shoot me a video when someone is going by the sensor and it comes out over there in the front camera.

I got a lot of equipment credit once I started talking to ADT and that was appealing. However, it was a little frustrating because they told me that it was gonna be a really quick call but I ended up being on the phone with them for over half an hour. I wasn't in the right mindset to ask probably as many questions as I would have ‘cause I was kind of thinking, at any minute, the call was gonna be over so I could get back to doing something that I needed to do. But they were very helpful and proactive which was good. When I first spoke on the phone to them, I didn't realize that it wasn't ADT directly. When I got the email from Protect Your Home and realized that it wasn’t ADT, it made me kind of nervous. I did some research online and had seen some pretty mixed reviews so I was a little cautious when the person came to our house. But the guy was friendly and he seemed to know what he was talking about. He was polite and conscientious.

I had 2 false fire alarms and numerous false break-in alarms over 2 years. (none related to bad weather) A technician came out on several occasions and was not successful in fixing the problem. After having the police come out several times and having a fire truck stuck and buried in my front yard I said enough. For the past 6 months, I did not arm the system. I canceled my service after 2 years plus. ADT is now charging me a $150.00 cancelation fee. What a company. Based on my experience 1 star is being generous.

ADT has that two or three-inch little thing that they put on the window or on the door and they put it way down at the bottom. Anybody's gonna either kick in to it or every time you go open the window, you can hit it. I had my electrician put them up on the top of the window so they wouldn't be in the way. And then the station, they just put a cord plugged into an outlet, and then they let the wire hang out. So now, I got a station there and the wires hanging out. And it should be drawn down through the wall and connected to the outlet. It’s unfinished work. I called the guy that did the work. He said, “Don't talk to me. Talk to ADT." I will have to do that with customer service.

I love the features. The system lets me know when something is open. My house is large. I'm always upstairs, and I can't hear downstairs. I have new babies, so I wanted to keep us all protected.

ADT told me when I ordered the system that I had $1,800 worth of security things that I could use in the house. When the installer got here, that wasn't true. He said that I only had $800 worth. They didn't know anything about the $1,800. I then talked to a manager who approved it. This was the only thing that I got pissed off about. Other than that, everything was good. The installation team was nice and they did what they had to do. They respected my home as far as covering their shoes and they walked me through what was what. But, ADT owes me right now 'cause my system is not arming from the keypad at the house. I have to set it from my phone. I have to be home for them to resolve the issue but I'm a truck driver and nobody's there but me. I still think ADT is good and I would definitely recommend them to somebody else.

ADT was part of what was offered when we bought a new home. There was a discount offered as a new home buyer. Our primary use for it will be when we go on a road trip and and we're planning to do that next week. The installation was great and the system seems to be good. The app works well too.

Getting everything set up didn’t take that long at all. The rep was very knowledgeable and installed everything. However, I'm wondering if I can make the system shut up without having to disarm it. I popped the lid down on my bread saver that’s plastic the other day and the system went off. It thought it was glass breaking. I didn’t know how to make it shut up. I disarmed it and it took a little bit.

It was a good experience with ADT's reps. They're a very nice company.

The rep was good. Since I haven't moved into my house yet, the system has been helping me. I will refer family members and friends to ADT.

New homeowners here, our home inspections service gave our info to ADT. Took a call and told them probably no thanks, basically. Moved in and got a door to door solicitation. Salesperson (unmasked) couched offer as a "new homeowner credit" or similar but refused to call it a sales solicitation. So what they just see which homes sell and cold call with a discount offer? Not sure how they scrape and filter personal data for their leads but it's annoying. No thanks.

I signed up with ADT because my real estate agent advised she had a great promotion with the company. I spoke to an agent over the phone and advised what I wanted. An installation technician came out within a week. Once the installation tech arrived I advised him that the home was already hardwired with an alarm system and all of my windows had sensors. I made it very clear I wanted all of my window sensors to work. He advised that the new system he was installing may not work with the sensors, but that he would let me know. In the middle of the install I asked how it was going and again brought up my window sensors. He advised at that time that they wouldn’t work with ADT. I told him that as long as I could still hear the alerts when they were opened on the other panel I was okay. (I initially had 2 panels, both from the original system. He advised yes I would still be able to hear the alerts.

I like all the features in my system and everything is working correctly.

I worked in Rochester, Minnesota and I know ADT is a good outfit. I thought they were. My experience calling in and trying to reason with somebody was a total disaster. My system was put in two weeks ago tomorrow. It worked for two days and it hasn't worked since. I've tried to get ahold of ADT for a week. It keeps getting put on hold. Tried to cancel my contract, they said I got three days to do that. They made me believe they can fix it. Then I went on vacation. I had no security for my house while I was on a vacation, and then they threw the three-day cancellation in my face. I told them, "Come and tear this stuff out." They wouldn't come and tear it out because I missed the three days. How can I miss the three days? The son of a ** did not work for three days.

Signing up was quite a hassle. They had to put my old address in because I didn't know my new address yet. When I found out what my new address was gonna be the following week, I kept getting transferred every time I called. I'd be on hold forever and nobody knew where they were transferring me to. Then, when I finally was able to change my address, the tech still ended up going to my old address. Also, they told me it would be 23.99 or 24.99 a month but when the tech came, he said they should have explained to me that the only way to get that was if I had an Ethernet cord hooked up to my cable or my modem. And I would have to call my cable company and get it set up that way. Otherwise, it's 54.

A rep came to the house and he was very professional and knowledgeable. He took a look at the whole house and made suggestions. It was a good all-around experience. The system is very simple. Sometimes with high-end expensive systems, they have a lot of features that are confusing. This one is very easy to use. We're very satisfied with it. The only downside to the experience was the reps over the phone can't really see the house when they're quoting stuff. The quote tends to be always much lower than what the final bill is. It's not deceptive but it's hard to plan for.

Everything went well signing up with ADT. Their tech did a perfect job showing us how to use the system and how to set stuff up with it. The only suggestion I have is for whoever installed the backyard camera for the back door. They should have used a different style drill bit. Our siding is cracked now.

ADT responded real quick when I applied. They were respectful and hooked the system up real quick. They also explained everything. I don’t have any difficulty with the system. I just put my code in and if we go up, I just turn it off.

I was with ADT in Arkansas and that was what I went back to. The process with their sales reps was long and they went about it the wrong way. They gave me 15 options and all of them were different. That was not good and some of the options were overkill. But so far, I haven’t had any problems with my security system. Also, when I called ADT about a discrepancy with my billing, they took care of it. Compared to that, when I would call the the security system that I was with before ADT, they would tell me that they'd call me back in a minute but their minute was a lot longer than my minute. It was months or never.

My sales rep told me what my credits were and explained a lot more than what was explained on the phone. I didn't realize how expensive everything was but he walked me through it. He made sure that I had the best package for my price range that safely took care of me and my family. He didn't wanna leave there with us unsatisfied. He made sure that we were safe.

I paid the initial cost to get my system turned on because I was having problems with my neighbor. I had all the stuff for the windows and door entries installed first then I just got a camera installed. ADT made me feel like I was family. They really reached out to help me. I couldn't have asked for a better company.

I work nights sometimes and I wanted to be protected at my house while I was at work. I signed up with ADT and it went really well. I’m also very satisfied with the package that I got from them.

Signing up for ADT was pretty smooth and forward. I spoke with two women and they were both very nice. Two guys then came for the installation and they were in my house for four hours. One guy did an amazing presentation and explained the entire thing. They were very accommodating, nice, and efficient. They did the job pretty fast and they demonstrated all of the equipment. I was worried in the beginning about being able to get there to shut that alarm off. But it's just very easy and convenient to use.

I had ADT on my home a long time ago but it had been inactive. I decided to upgrade the system and reactivate it, and the sales rep I worked with was awesome. The installation also went well. The rep gave me different price packages depending on what I needed or what I was looking for. We discussed it, then I chose the best option that would fit me best. The system seems to be working fine as it is hooked up and being monitored. I like the fact that they are monitoring that and if someone breaks into my home while I'm at work or home asleep, I have a panic button I can keep on my bed. I feel very secure having ADT in my home.

My sister has ADT as well as my neighbor next door to me. They're happy with it and I decided to sign up as well. Getting set up with their sales people was fairly easy and they came out quickly. The installation was also good. But I wish I put a keypad in my bedroom as it would’ve made a lot more simpler to arm and disarm the system instead of having to go out to a different area to use that.

Customer service gave me all the information upfront and I'm pretty satisfied with how they handled things. The employees were very professional and they treated me very well. The installation took a lot longer than I had anticipated but it went fairly smoothly. So far, the system has been very easy to use. I got to attach my phone and everything seems to be working great. When I called to have their people come out, they came and they fixed a few issues that I had right at the beginning. My wife and I are happy with our system.

I called a couple of companies and they told me that they didn’t secure a mobile home, which made me decide to go with ADT. The two gentlemen who came out to do the installation were very informative.

My parents were changing environments and I wanted to make sure that they were moving into a safe residence. I looked into Nest. A lot of that was do-it-yourself, including installation. I didn't feel comfortable installing those products myself. Then ADT has monitoring and this little key fob that would be totally helpful for my parents, to make it something as simple for them as possible ‘cause they're really technology-adverse.

I was switching my electricity over to a new place and the provider said that they had a promotional where they could help me getting the address moved over. They also said they had a deal with ADT. I told them that I already had a keypad wired for ADT and that all they had to do was turn it on. They then switched me over. When I was talking to the ADT rep, she told me that they had a promotion where I can get $750 in free equipment. I was not sure if I would need it as I already had all the equipment. She then said that they were gonna send a tech out to see if they could still use the equipment I had and then they would give me an estimate. I asked whether or not I would still have to pay for the tech if I didn't want the service. She just started going through a long paragraph of corporate gobbledygook.

The price of ADT was significantly lower than any of the other companies. I talked to them on the initial phone call and they were helpful. They set up my date. The technician installed the system quickly. He explained all of our options. So far, they're working the way they should, which is always a plus. We had a little issue with them when we switched our internet. But once we figured that out, it worked fine.

There are a bunch of options on the app that are not operational. But I understand from corporate that they will be in the future. It's an ongoing process so that's pretty cool. My only suggestion would be that, if they're not operational, not to have them on the app. It gives off a false sense that it's available when it's not. But other than that, everything else is great. The technicians knew where and how to set up. I gave them what I was thinking of the way that they made it happen.

I love the features of our ADT system. It does what it is supposed to do. I would recommend ADT if anybody needed a security system.

The installation guy was wonderful.

We called them and got the touchscreen panel, a couple cameras, and motion detectors and all doors and windows, including the smoke and heat sensors. So we got out pretty well. I just couldn't have made a better decision. I love it. Their customer service team did a phenomenal job. The person they sent in was absolutely amazing. He did everything in a timely manner, got all of our cameras set up, and he was more than friendly. I don't know how to use the cameras yet. But I wish that I would have feedback like recorder and go back with them like 30 minutes of something that may have happened. Other than that, everything else is nice.

The guy that came out was a really good guy. He got it done quick and answered all my questions. He was military just like me, so we had a lot of talk about while he was doing his stuff. It was a cool experience. I enjoy that I have a home security system. This is my first house and I've never had anything like it. It is state of the art for me.

I've had the system for three weeks now and I like it. The installation and quality of it were good.

I know the name and I have a fair amount of confidence in them. The ADT rep explained everything so I understood it. And then, the tech installed the system in a couple of hours. It's simple to use once they explained it to me. It works fine and I like it.

The rep that came out talked to me about some other services and things that ADT provided. He went through a whole list and answered questions. I was under the impression that the whole system was installed with me not paying anything. So he went through the process of the cameras and I had to cancel that and just go with the most basic thing. But he was more than happy to do it. Everything went great. The system was working fine. It did what it was supposed to the first few days, and then the transformer to my keypad got broken. So I had to order a new one online and I’m waiting for that to come through.

ADT's features are very good even though the price is high. Sometimes, you have to pay for what you get. It meets our needs. They gave me the choices and I picked what I wanted. The installation was quick too. The tech was very professional and he maintained safe distance. I like the alarm feature of the system. I also use the smartphone app and it works very well.

The person who installed ADT was prepared. He knew what he was doing and everything went smoothly. But the package that I was offered over the phone and what I was told when he came were totally different. Then I ended up paying additional 76 something out of my pocket because I was promised a camera, which I never received. I was promised all the windows will be sealed, protected, and I did not receive that either. I had to do some modifications. I had to take a couple of sensors from downstairs and put them upstairs because I was not given enough of those. I was also told that I had $2,000 worth of credits and apparently, 10 sensors and one or two motion sensors. That pretty much was that worth of credit. I was not pleased. If I knew this was going to be like this, I probably wouldn't have gone with ADT to begin with. At the time, I'm actually regretting my choice.

My husband and I decided when we bought our new home that if we would want to protect it, we wanted to go with the best. ADT's rep was very nice, knowledgeable and helpful, and was looking over everything and making sure that we had what we needed. I like the system.

Guy came out and quoted me one price upfront for 3 doors and several windows. Said I'd get $100 gift card (Oct 2020). Once installer got here, said only 2 doors on order and made me pay for 3rd. They charged me $149.66 plus $44.99 for 3 months and now every month give me a bill for $89.98 saying that it is for this month and next??? It is ridiculous. My dad has it and supposed to pay $53.99 and they bill him $176.82 a Quarter which is $58.94. They charged him to install new system and told him they would charge less per month. They ALL lie!

The sales representative at ADT was the best. He's very professional, he knew what he was doing, he took time to explain how to work the system and the equipment and explained all the different packages they had. He was very well-versed. I love all the features that I got. It's user-friendly. That makes it even better because I'm 65. I have time to try to be working this and working that. It was super easy. I like how I can use my phone. Then when I'm almost home, I can just disarm it. I went back to work and was telling by how much I love ADT and I'm showing it to them and they were like, "I'm gonna get me one, now my daughter's a mom. I’ll be calling them and tell them I want the same thing you got." Overall, I love ADT.

Everything was okay except for a little accident. It hasn't been resolved. When the technician went in my attic, my can light fell and it caused a little hole in my ceiling. We rigged the can light up but it needs to be fixed. I noticed yesterday that it looks like it's gonna start falling again. I called corporate and they said that a manager would call me to set up a time to go out there or to get me to do an estimate. And then they would send me a form for me to fill out and submit. They installed the system on the 6th, and then I let them know on the 7th. I'm still waiting for that call. But as far as ADT's customer service, it’s great.

The tech went through the steps, and then said he had to unplug the system and it started back up. I also got an alert saying one of the batteries were dead on the motion sensor, and he said he would come and swap it out. Other than that, it was fine. He told me how everything goes. He’s a really good guy. He explained the system and broke everything down for me.

The system is great. However, it'd be nice if their technology was just a little more digitalized. It was more like a touch screen instead of processing push-button numbers like a telephone. That would be my only thing. It's not a big deal to me, but in this day and age and where we are, they could be completely digital, even for the most basic service that I have.

The sales rep was a good guy and everything went smoothly with the installation.

When I was sold my system they told me if I moved I would get to move my system at no cost. While it is true they move the service but I just found out it does require you to buy a whole new physical system. So if you put out 2000 dollars for a system, and then have to move, you will be required to buy a whole new 2000 dollar system. It is a total scam. Don't fall for it. Buy something you can easily move yourself, and pay for a service that is a 10th of the price. You will be sorry if you believe anything the company tells you.

The advertisement is very misleading. They said the package was 27.99 and I made sure I asked their rep who said she was going to give me the price and that with the tax and stuff, it would be around $30. But when they came to the house, the guy said that the 27.99 price is not in New York State. From $27.99, it’s $40 now. Other than that, it was good with the sales rep and the installation team.

Russell, the gentleman from ADT, was patient enough. He went through the details. The price is on the high side, but no offense to the guy who sold us some stuff. I got that touchpad button because I didn't want it to shoot up on my monthly. Have a very deep conversation with the person to ensure how to protect your home, and in the end, stay within logical limits.

There are still some things with ADT that are pending. And each time I call, I don't get the person so I was getting so fed up and saying these people are not nice. I was given a name and a number. But that person had promised he was going to send somebody to come and fix something and they never came. Each time I called, nobody answered the phone. I have left a hundred messages. Nobody calls. So I said, “Okay. They don't want. All they want is my money.” When I applied, the people I talked to first were super special. I got some promises. I got their quotation. But then when the person came to install, things changed. I complained, talked to the representatives again, and they were nice. Then finally I got to get to Accounts and then they solved my problem.

ADT's rep was really thorough and super polite. The features in my package are pretty good and the doorbell camera I got is cool.

The sales rep was amazing, wonderful and very helpful. The guy who installed the system did an excellent job and explained everything to me. Everything's good with ADT. The system is simple and easy to use.

The ADT system was very easy to set up and it was very good dealing with the rep when I signed up as well as with the tech who installed the system.

I had a history of trouble with our landline that was connected to a different alarm system, and I wanted to try to get rid of the landline to avoid that. While I was talking to a representative at a Verizon store about getting a box, they happened to mention that they knew a customer who had ADT and got rid of their landline, got ADT and it worked. So, I started down that path. The very first person I talked to was great. She was very informative and very good about answering my questions. The second person that I talked to was giving me cost information. I felt like they kind of went into sales mode really fast and wanted me to buy more than I wanted to buy, but I ended up at a price that I thought was reasonable that we could afford.

The rep that came out was able to answer my questions and make me feel comfortable to go ahead with the process of getting the alarm system. But the installation had to be done in two parts. They didn't tell me that when I got the camera system, I had to pay the 299 upfront. It threw me off that I didn't have the money in my account to pay that. I had to reschedule an appointment for the installer to come back and do the camera part of it.

ADT's installer was outstanding. He couldn't fix the cameras up because there was a prerequisite that we didn't have fixed until this week. Other than that, ADT was absolutely outstanding and I've had a very good experience with them. Their website detail is limited though and it needs to be expanded to make it easier to understand and to help a customer make a better-informed decision.

I spoke with an awesome ADT rep on the phone. Everything was great. The installer showed up on time. He did a great job and cleaned up after himself.

Not knowing what to do, and never having a security system, I just looked on Angie's List. They had a coupon that was a great offer for some of the equipment to be included for $99. So, we got $800 worth of equipment included with it, with the redeemable coupon.

I wanted to try something different than what I already had and I went with ADT. I lived in New Jersey and I wanted the security system to be installed into the home in South Carolina. When I spoke to the rep, she went over the plan and the packaging then she gave me the price breakdown. I told her it was great and she told me I'd get the keypad, the door locks, and all these features. She also said that my bill would be less than $60 a month. But when I set up the appointment, a few days before I was flying to South Carolina, the rep never showed up. So, I called and they said it was a mix-up. They wrote a wrong phone number down and it was a whole big thing that cost me an additional $600 for an additional flight. I had to change my flight and I had to get my rental car extended.

I would like to get the door lock in the future., but other than that, we're more than happy with our ADT system and we're excited about it.

The guy that I spoke with on the phone was all right. The technician that came out to install the system was wonderful. He showed us everything we were smart enough to ask. The system records movement, which is what it's supposed to do. But we've been having a lot of rain. It takes rain pictures every few minutes. We get like 60,000 pictures a month. I hope we don't go over that because it records all the rain we're getting. That’s the only thing we’ve noticed.

I used to have ADT's service when I had my house back in Phoenix. The installation team was one person and he was good. However, we seem to have some problems with the camera. It catches people leaving but it does not always catch people coming and going. I don't know if it has been placed in a good spot or something weird. Other than that, our experience has been good so far.

Michael came here and he was very personable. He interacted with my son. He explained things. The only thing that I'm concerned about is the hole that was drilled through the house, where the wire went in, so there's still a little gap on the outside. But everything else went great. I had the system installed on Saturday and on Monday, two of my cameras didn't work. I tried to call but it got a little difficult for me trying to reach out to somebody. So I went to the two cameras that did not work and unplugged them, and then I plugged them back up and they did work. Since I did that, I have called Michael and he called me back. We talked about it. He told me hat shouldn't happen anymore. He was very kind and sympathetic. As of right now, everything is good. I'm very satisfied. The only thing is that I would like to be able to go back and watch when I hit the camera. Like, if I'm working, I may not be able to go and check the live view.

When I first spoke to the rep at ADT, she told me about the bundles and all that good stuff. They were talking me into getting the premium system but I didn't want to spend $60 for the home security just to have a video cam. I explained to them the main reason I got it was I need the chime for the kids. I have a pool and I want to make sure if they open the rear door, we hear the notification wherever we are in the house.

I got a mailer and ADT had a bunch of discounts on it. The rep was great and the installation was solid. The only issue is I have to turn the volume down on the thing. That aside, it's good. We just needed to be locked for my kids at night so they feel safe. We're very happy with the system and I would recommend it.

The installer I had was very thorough and helpful. I like the features of my system. I've only had it for a week. I noticed that the camera went offline. It seems like I have to replug it in but I'm not physically at the house. Other than that, it's fine so far.

The reps were informative. The installers were very good. They were courteous and got things done.

I've known about ADT forever. I had a small provider, but he wasn't responsive. I knew ADT, being as large, is very responsive. And I've thought about going to ADT for a couple of years now anyway. Getting a time took three weeks, but that's all right. I had a very knowledgeable installer. I was so impressed. He was knowledgeable and superb.

The system works fine. The only downside is the things that aren't being communicated very well to the customers. It's misleading to get onto it and catch them on the hook. I was expecting to get a camera in the package that I was given, but then I found out I had to pay a $300 fee in order to use the other system with a different wall mount thing.

ADT seemed to have more security than other companies and I could trust them the most. The installer was very nice and he explained things very understandingly to me and my grandma. I like that the security system lets me know who's coming in and not.

I’ve used ADT when I lived in South Carolina. I know their equipment and what they do. That was what I wanted to purchase when I contacted them again but my experience with their sales rep was troublesome and he very much misled me on the phone. We had an existing system in the house and the house was three years old when we purchased it. I told him what we had and he told me that that was one of ADT’s sister companies. He said that with all the equipment w we had, we'd have an $850 credit. The main thing that we were looking for was the doorbell camera, which was what what my wife wanted, and he said that that was covered. He also said that we were going to get out of there with very little money at all.

The representatives that I dealt with on the phone were awesome. They were really nice and considerate. They were pretty thorough. But the technician that installed the system was very unprofessional. He didn't explain to me that there were different systems and parts. He didn't tell me the different options and the different pricing. So I couldn't make an informed decision, if I did want to upgrade or not. He came in, sat on my chair and said he gotta go take a look at my house. Then he came back and sat down and he told me what all I paid for or whatever went with the package. After that, he said it would be about $400. I told him that I thought I paid for it already. He said that he was giving me some type of system with that system. I said, "Well, what did I pay for? What's the difference in what I paid for and what I have now?" He said, "Well, I gave you the best stuff."

The first installation was okay but the tech didn't use the correct adhesives on the back. Two of the devices fell off the very next day. I was able to stick one of them back up above the back door, but the one that fell off of our garage door broke the sensor. They were back out that Saturday when I could get them out there, and they put a new one on, and then put the correct adhesive behind the device. Other than that, the ADT is awesome. The keyboard’s great. They showed us how to make changes. We got the glass shatter monitoring, too. They did an excellent job.

When I talked to customer service about setting up a plan, they seemed to know a lot about the plan, but they couldn't really answer anything other than that. I had to wait for the technician. I wasn't real comfortable about that because I had some questions I would like to had answer while I was on the phone, instead of having to wait until the technician got there to ask them all the questions when it came to the security and the camera aspects of the system. So the customer service people could be a little more knowledgeable when it comes to the camera systems. But the system has worked pretty good. The only problem I have is with one of my cameras. It's been disconnecting from the system a lot. But overall, I like the system. It gives me peace of mind. My wife feel more comfortable with it.

I'm so in love with my door lock. Also, the person that I’ve spoke to when I called and the person that did my installation were both amazing. They were good, set up everything and it was great.

Moving first into my home, there was a retailer who came to my house. He offered me a package and I didn’t follow up. I called ADT myself to see if I could get a better deal. The sales rep was awesome and he gave me a lot of information that I didn’t know of prior. The installer arrived early, went through detailed information, and gave me various options to pick from in terms of security.

The ADT rep I spoke with was nice. The only thing is they told me it’s free install but the guy wanted to charge me. I told the guy on the phone I’m gonna do whatever I wanted, but they said that that’s something that I should take up with the installer, but it shouldn’t be extra cost. Other than that, everything is great.

The sales rep was nice and friendly. He explained how each system worked. The guy who did the installation took his time to explain how he was going to install and it was fine. It took a little bit longer because he had to go back and find one of the Ring camera thingies but he got everything installed nicely on the windows and on the doors. The system is working good so far. The only concern I have is they gave us an amount but they didn't do a breakdown of what each item cost and why it's going to add up to the final amount. People need to know what they're paying for, what item they're receiving and paying for and how much each item is.

I had a great interaction with the sales rep. He was professional and very knowledgeale. When the installer was here, he took his time and showed me the product. He didn't pressure me into getting something that I didn't want. So it was a really good experience.

I was checking ADT and I called them to see what their rates were. The sales rep that I talked to was good then I had a great experience with the installer who came out. The features of the system that I got are also good.

I've got five sensors on windows and CO2 monitors. I didn't have that before but I spend about $2 less than I'm going to be paying per month now. I wish I had gotten the totally digital keypad, but this one's okay. I'm getting more for the money. So I feel a little better now.

The technician who came to install showed all the equipment to me. ADT did a really good job. My experience has been great.

The installation didn’t take long and the technician was able to explain to me what I needed to do for all the features, which was pretty good. He also left a pamphlet. In case I forget anything, I can always look at it and remember what I need to do for each feature. The experience was pretty great.

ADT is a good company. Everything is working fine. The system is the right way I wanted and security for my house and family. I am satisfied.

The other companies didn’t have any type of incentive and ADT had an incentive of $1,500 on the equipment. It was an easy transition with the sales rep. The installer briefed me on the max security protection system, which I did not need, but he was very open and willing to let me know certain things that you should have as well as what you shouldn't have that's not required for my home. Overall, it was a great experience and the best feature of the system was the door lock. Having the system is more of a relief with our kids being home.

I was living with my brother previously, buying my home, and he had ADT. The tech was there for an hour and a half. He showed me how everything worked. I have two little ones, so the system gives me peace of mind.

ADT is well-known to me and we just decided to get it. The installation was really good. It seems like it's taking a little bit to get used to going in and out the door and disarming it. Then the door doesn't lock exactly right sometimes. We were going to call back and see if they’d come back out and look at it. But it seems like if we’d lock it with the phone app, it locks just fine.

I trust ADT and I like knowing that I have their security system. It makes me feel safe and allows me to rest with no hassle.

The representative I spoke with was great and the tech who came out couldn't have done a better job. Dealing with them was all-around good. The system is fairly simple and eventually we want to add a couple more cameras, but we’re okay right now.

I liked how long ADT has been around and when I got their system, I was very satisfied with the package. The customer service is also really good. Their reps are super helpful and knowledgeable. They're reliable and they know what they're doing.

It was my mother who decided to go with ADT. I wouldn't have gone with them if it was up to me. We changed internet boxes and the cameras went out. The reps couldn't help me over the phone just to turn the cameras back on and they had to send a technician out. It's now covered for the 90 days but after the 90 days, if the internet and cameras were to go out, it's not. So, ADT will charge me 100 for them to come out and fix the cameras. That kinda sucks and did not make me happy. ADT is expensive in the first place. But the communication was great as well as the technicians. I like that I can see the cameras on my phone and that I can unlock the front door and disarm the system with my phone.

ADT is a trusted name out there, so I went with them. Their installer was thorough and explained everything. He made sure I understood the system and it was what I expected. I'm out of town a lot, so I like that I can look at my cameras and the system alerts me of what's going on.

The reps were all pretty knowledgeable with everything. They were pretty professional and had a good attitude. ADT was pretty efficient and on time. They were also neat. I don't have wires hanging everywhere, which was very important to me because we just bought a brand-new house.

I had ADT a few years ago. Then, my father sent me an email with this advertisement about how much services you'd get, how many products you'd get, and the $100 gift card rebate. So, I went with them again and the sales rep I talked to was very good. The installer was fabulous, too. But instead of paying $99 for an installation, it became $397, since I needed to add the another item plus installation. That was a big shocker. The sales rep should’ve probed little bit more as to what I needed, not just sell me the package and make it sound better than it was. But the gentleman that was there for the installation explained it very well as to why I couldn't do what they were selling me over the phone and I felt comfortable that he wasn't just trying to sell me something. Unfortunately, I have two problems now and they're going to come out on Saturday.

ADT's rep was pretty good. He took care of everything really well and I was highly impressed. I would advice others to also go with ADT compared to other companies, because of the great customer service and because they offer great protection. But it’s more of the customer service that really tilted the way to go with ADT. I personally looked at a lot of companies and there were some that were cheaper than ADT. But they didn't offer the customer experience that was very good that I knew I could have as a backup.

I was introduced to ADT about four years ago and I have their service at my current living location. The reps I spoke with over the phone were patient and understanding. I’m a female and a new homeowner and Ryan, the guy who did the installation, guided me through what was necessary for me and for my protection, being that I was going to be by myself. He explained everything thoroughly, gave great advice and was overall very professional. I am enjoying everything about the system. I love the concept with the door being able to lock my door from my phone and also where he recommended putting the motion sensors made sense. It provided extra security as well as the camera, and him walking me through all the features there. He was trying to play around with stuff and potentially messing up.

My ADT system is user-friendly. But it would be great if we could get some more items that like the doorbell and another lock integrated to ADT. I have that installed already but the tech said that he could not integrate that. So now I have to use two different apps. Apart from that, everything is good.

The guy that came out was very helpful. He made me understand the process and the upgrades. Everything was fine.

I've had ADT since 1989 in two other homes and I like the hardwire better. I’m just old-fashioned but this is fine. The system works and I love the app. As long as it goes off when somebody comes in my home, I'm good.

The gentleman that came out to install was friendly and professional. We had something in common. We both love pets. The only thing was that I was not informed at the time that the initial monthly payment would be deducted from my account three days after the installation. To my surprise when I checked on my bank account, that happened. Luckily, I had enough in the account to cover, which at some other time, I would not have, and it would have probably cost me overdrafted amount.

ADT had a good program for me, so I went with them. But the person who I spoke to to sell me the product originally was not truthful and the features that I got with my package was not at all what I was told I was going to get over the phone. I was told the package that I would be able to get would be at a low price and it would include the basic things that are needed. But it didn't and I would have to pay more than what I was told if I would get the features that I wanted. I was going to go with that but it was not affordable for me, so I need to downgrade. Other than that, the young man who came for the installation was great and knowledgeable.

The rep and her boss were both pleasant. The installer was very down to earth as well. He made me feel comfortable and it was like I didn't even think he was a tech. He was calling me a friend. We went over the system three or four times. I would probably need two more cameras versus the two I got, but I'll go with it now. I like every single feature that I picked. Overall, it’s pretty much easy with ADT.

My daughter was with ADT and I decided to go with them too. The installation didn't take as long as I thought. Everything's fine. The system is pretty simple.

I put in an inquiry on ADT's website and they had an offer for assistance with equipment purchases. Then, when we spoke with them about the different options for our area, it seemed to be the best fit for what we needed, so we signed up with them. Later, I was contacted about setting up a time for the installation and after that, the installer communicated with me. It was a very easy process and the installation took about three hours. I felt very safe though and the tech was very professional. He wanted to know the areas that I was concerned the most about and everything so far is good. We really like being able to use the app and we like our children to be able to have their own passcode, so that we know who's in the house at all times. We've never had a system with cameras before, so this is different for us and we're learning all that. But we like it.

The ADT rep was polite and very informative. The installer hooked up the system with no issues and told me how to use it. Everything went well. I got everything in the parts where I find useful. The doorbell is one of the main features that I like. It’s the one that I felt I needed to get.

The technician was very knowledgeable and had an answer for every question I had for him. So far, the products are up to par. It’s not even a week yet so I haven't had any issues with having to use the system. I'm satisfied with ADT so far.

When I called initially, the rep helped out a lot and answered all the questions. Even the tech, when he came in, talked us through where we should put all the sensors. I was out of the house and my mom was home so he called us whenever he had a question. So, he did good. I haven't had anything I dislike about the system although when I talked to the rep on the initial call, I thought I was getting the touch screen. I’m fine with what we have but there was a huge difference in the price.

Terrence, the rep, showed me the equipment and where it was going to go, then he installed it. The alarms are easy to set up and I was very pleased with the service. I didn't walk away not knowing anything about the ADT system and Terrence did a great job explaining everything to me. He also said if I had any questions, I could call him.

The home that I purchased was already wired for ADT, so I stuck with it. The setup was handled well and my experience with their reps was pretty seamless. They also answered questions.

The guy that was here, the installer, was absolutely amazing. I'd like some more free stuff though, like another window mount or camera. But I would recommend ADT in a heartbeat.

My sales rep was very nice. When I called, she thought it was going to be a switchover because I had a system. It turned out, it couldn't be because Time Warner or Spectrum has encoded everything so ADT can't get into it. That was fine and was no big deal. It's just that I had a sensor on my basement door and I didn't get that with ADT. I would have to pay more for it. My technician was great and he showed me everything like how the system worked. I had an alarm before so I was familiar with how it worked. The people, on the whole, were very customer-friendly and it was easy to deal with them.

It was very good dealing with the tech although I had to translate everything to my husband because he only speaks Spanish. So, I was back and forth when the tech was teaching us how to use everything. If would probably be better if you put in a request to ADT for a Spanish speaker to come out.

The sales representatives were fantastic. They covered all the bases and made sure I was well aware of what was going on. Then the installation tech was very nice as well. Overall, I feel safer with ADT.

ADT originally reached out to us when we first moved but we didn't go with them right away because price-wise, it wasn't feasible for us. But it seemed like every time I tried to get information about another company, ADT was the one that returned my calls. In the end, we were able to work something out and so far, everything has been okay. But when we talked to one of their sales representatives, there were a lot of details that were left out and a lot of stuff that we were promised were not delivered. So, they need to be more open on all the options of the client that they're trying to get and they need to explain more in detail, not try to sell them on the stuff. But the technician explained a lot to us and our interaction with him was very pleasant. As for the system, so far, it's good and we don't have any complaints.

The ADT has been good so far. The installers finished the installation yesterday. They didn’t have a bracket for one of the pads and they had to get that done so the installation took a couple of days.

The ADT tech has to come back because the internet was out in my area. He said he was going to come back on Monday. He was very professional. As far as the product, I really like the camera. That's the biggest reason I got it. My kid's grandparent signed up for ADT after I did.