ADT Reviews

When I called initially, the rep helped out a lot and answered all the questions. Even the tech, when he came in, talked us through where we should put all the sensors. I was out of the house and my mom was home so he called us whenever he had a question. So, he did good. I haven't had anything I dislike about the system although when I talked to the rep on the initial call, I thought I was getting the touch screen. I’m fine with what we have but there was a huge difference in the price.

The ADT rep was polite and very informative. The installer hooked up the system with no issues and told me how to use it. Everything went well. I got everything in the parts where I find useful. The doorbell is one of the main features that I like. It’s the one that I felt I needed to get.

My daughter was with ADT and I decided to go with them too. The installation didn't take as long as I thought. Everything's fine. The system is pretty simple.

Terrence, the rep, showed me the equipment and where it was going to go, then he installed it. The alarms are easy to set up and I was very pleased with the service. I didn't walk away not knowing anything about the ADT system and Terrence did a great job explaining everything to me. He also said if I had any questions, I could call him.

The rep and her boss were both pleasant. The installer was very down to earth as well. He made me feel comfortable and it was like I didn't even think he was a tech. He was calling me a friend. We went over the system three or four times. I would probably need two more cameras versus the two I got, but I'll go with it now. I like every single feature that I picked. Overall, it’s pretty much easy with ADT.

The technician was very knowledgeable and had an answer for every question I had for him. So far, the products are up to par. It’s not even a week yet so I haven't had any issues with having to use the system. I'm satisfied with ADT so far.

The home that I purchased was already wired for ADT, so I stuck with it. The setup was handled well and my experience with their reps was pretty seamless. They also answered questions.

The guy that was here, the installer, was absolutely amazing. I'd like some more free stuff though, like another window mount or camera. But I would recommend ADT in a heartbeat.

The ADT has been good so far. The installers finished the installation yesterday. They didn’t have a bracket for one of the pads and they had to get that done so the installation took a couple of days.

My sales rep was very nice. When I called, she thought it was going to be a switchover because I had a system. It turned out, it couldn't be because Time Warner or Spectrum has encoded everything so ADT can't get into it. That was fine and was no big deal. It's just that I had a sensor on my basement door and I didn't get that with ADT. I would have to pay more for it. My technician was great and he showed me everything like how the system worked. I had an alarm before so I was familiar with how it worked. The people, on the whole, were very customer-friendly and it was easy to deal with them.

It was very good dealing with the tech although I had to translate everything to my husband because he only speaks Spanish. So, I was back and forth when the tech was teaching us how to use everything. If would probably be better if you put in a request to ADT for a Spanish speaker to come out.

The sales representatives were fantastic. They covered all the bases and made sure I was well aware of what was going on. Then the installation tech was very nice as well. Overall, I feel safer with ADT.

ADT originally reached out to us when we first moved but we didn't go with them right away because price-wise, it wasn't feasible for us. But it seemed like every time I tried to get information about another company, ADT was the one that returned my calls. In the end, we were able to work something out and so far, everything has been okay. But when we talked to one of their sales representatives, there were a lot of details that were left out and a lot of stuff that we were promised were not delivered. So, they need to be more open on all the options of the client that they're trying to get and they need to explain more in detail, not try to sell them on the stuff. But the technician explained a lot to us and our interaction with him was very pleasant. As for the system, so far, it's good and we don't have any complaints.

The ADT tech has to come back because the internet was out in my area. He said he was going to come back on Monday. He was very professional. As far as the product, I really like the camera. That's the biggest reason I got it. My kid's grandparent signed up for ADT after I did.

ADT did an install recently on a new home we purchased. We called to get some help after the install. No response. Left message. No response. Decided we would like to cancel after 6 days. They will no let us cancel because it was after 3 days, even though we called within 3 days and never got a response. The eqpt and what is offered is not worth the $. The customer care was terrible. They are more concerned about their 3 day policy than making sure customers like their product. Never again ADT. Don't get sucked in.

ADT got an initial discount with the equipment and stuff like that. Also, my loan company ended up suggesting it to me. The rep answered all my questions and walked me through what he was doing, how he was doing it, where stuff was gonna be installed, how we could upgrade or not upgrade, or everything. He was pretty good.

The installer was good. But the installation costs for some of the things I wanted were more than expected. They should be more upfront about that. The reps told me about the package that we were getting as far as the security system itself and we talked about video. But they didn't quote a price on that. When the sales rep got here, he quoted me a price of 300.

My daughter just moved in this house. So, she needed a security system. She had a problem this morning. She walked out the door, then forgot to turn it off. She said she didn’t hear the alarm go off. With mine, once you open that door, noise starts blabbing up really loud. I feel safe with ADT. They do an amazing job. Security is very important, so I suggest everybody to get some type of security.

I have seen an ad on the TV about ADT and that made me go with them, so they did a good job with that. Their rating also played an important part in my choice to sign up with them and so far, I’m well pleased with ADT. The guy who came out was very knowledgeable and very polite. He explained the whole system and other protection, then he gave me a choice whether I wanted it or not. I like knowing that I'm secure. I have cameras around my house anyway, so we wanted to make sure that we had the alarm system in, which helped to be a little bit more secure.

Taylor, the technician, was nice. He tried to understand our needs and he also tried to figure out what would be the best for us including both from the security point as well as the economic point. I’ve had the ADT system for three days and the first one or two days was in the testing mode. It feels a bit safer. When our doors open, it always alerts. It sounds good.

The guy on the phone was fantastic but the guy who installed the system didn’t seem interested in installing a doorbell camera. Otherwise, everything was fine. It's only been a couple of weeks and it's been smooth sailing so far. I liked the control panel where I can see all the cameras at once. But I wish I could get the doorbell camera. I was very disappointed and I’m still trying to get over that.

ADT is doing really well. The only concern I have is I have a backup camera for my backyard and I was wondering if are they good with the heat or if they are weather-resistant. I live in New Mexico and it's gonna be hot this summer. That aside, I would tell friends to go ahead and get ADT because it's good.

I had ADT in my other home and I shut the service off about three years ago. I decided to reinstall because I liked it at my other house and it was good. It was before the days of the cameras. The rep was not bad but the problem was he had to rush and he trained me somewhat but he didn’t set the cameras up good. I had to have another guy come back and link it with my phone because it was constantly going off. He set the perimeters up but it would pick up everything. It continued to do that but I finally figured it out by calling back and forth with the ADT reps. I can go to a desktop and change it but I'm still having the same issues. I finally shut the notifications off of my phone because they trip all the time. It kept me up all night long one night. It was every few minutes. It's not doing its job at all.

ADT is more convenient, and they offered us some good stuff. So far, so good.

I'm very satisfied with the package I got from ADT. The installation itself and the rep that was in the home were all very good. The only thing was when I called, the rep told me it was gonna be 27.99 and told me about all these features that I would have installed. But the rep did not tell me that all of these features were gonna cost more money in the monthly monitoring.

The installation was absolutely wonderful and I was very satisfied with the package that I got from ADT.

I initially called and we spoke about it was a new home, and we mentioned there were few sensors that were installed by the builder. They mentioned that when someone comes out, they'll do an assessment, that most likely the sensors that are currently in the home may be able to be used and be changed to a credit, and then the little things such as the doorbell and possibly some other things to be considered when somebody comes out for my installation.

The installation was good. The ADT tech helped us a lot. And he figured out what we need and what we don't. That way, he's good.

ADT is an industry leader and it's synonymous with home protection, which made me decide to go with them. The rep was very knowledgeable but intentionally persuasive. The initial phone call lasted 45 minutes and the same result could have been accomplished in a much shorter time period. On the initial installation, there were some issues where the tech needed to reach out to a dispatch center that took a long time to work through. It was an extended installation. It lasted six hours when we didn't even have internet to install cameras. It seemed like something that certainly shouldn't have taken that long and part of that is due to dispatch being difficult to reach and maintain contact with. The system has been great so far although I thought the cameras would alert on motion and they don't send alerts through the app. Also, having someone drilling holes in your wall that's not a contractor is something that people may have to be prepared for.

I've had ADT for a week. The customer service and the installer were great.

The gentleman who came and fixed everything was friendly and he did a good job. ADT is an awesome service. Getting their services is good especially in the kind of world we’re living in right now. People are busy and sometimes, they don’t stay home for quite a while. You should have some type of protection to secure your properties and home when you're not around. ADT is more cost-effective compared to other companies that provide the same services.

When I first had ADT, I was setting my alarm thing and I was opening my door to leave and I would leave within 60 seconds. When I came home the first three or four times, I came back into my house and it didn't even acknowledge that I even came in or out of my house. I wasn't too happy with it on the first day. But now, it has been working perfectly ever since the second day. ADT had a really fast response whenever there was a false alarm. When the sensor on my bathroom window fell off, they notified me immediately. They called me to make sure everything was safe. I told them that I wasn't home and they sent people out to make sure everything was good.

I was not happy with the guys who were telling me some of the things that I could do and selling me information because I was sold a bill of goods. I asked the individual if I could use my Xfinity software, door sensors and things of that nature associated with the ADT hardware, and he said yes. That was one of the things that I based my decision to go with them but when the ADT rep showed up, he said that they couldn’t tie into Xfinity sensors. So, I ended up getting more sensors than I was led to understand that I needed. I was thinking I was going to get the 28.95 because I didn't have to get any other sensors or pay anything for it other than what came with the package. But it didn't. So, I ended up with the $950 equipment package that they originally provided me. But Jeremy, the guy who did the installation, was marvelous and did an outstanding job. He went out of his way to make me happy.

ADT's sales rep was pretty knowledgeable.

I'm a first-time homeowner, so I decided that I'm going to protect stuff. ADT was the most popular, so I went with them. Everything was pretty good, including the prices. Then, the guy who came for the installation was very good and thorough. He told me that he'd be here at a certain time and he explained everything to me. I also enjoy using the apps from my cellphone.

I reactivated my account with ADT. The tech who came to do the installation was good and very knowledgeable. I liked him. I enjoy that the system announces which door is open or is going to be opened. But the chime is a little annoying.

I googled home security systems and the ones that were of good quality. I tried to get the best bang for my dollar. I had Xfinity for a long time, and I don’t feel like I got what I was paying for. I went with ADT, and I had a good experience with the installation. The installer seems very knowledgeable of what he was selling. The price on the product, to me, seems a little high. I understand that they try to shoot for quality, but nowadays consumers also have the obligations of being able to purchase do-it-yourselves. They're not as good quality that ADT is selling, but I just feel like for a system like that's in an apartment, that seemed a little bit high to me. Other than that, I’ve been pretty satisfied so far.

The ADT rep was perfect. We set up the appointment over the phone and then he came and explained everything. Then he did the installation. He knows the product and he knows what he’s doing.

I'm very well satisfied with ADT.

The people who came to do the installation were great and they did a nice job. I'm very satisfied with my system but I'm not satisfied with the price. The sales representative misled me a little bit. He told me ADT was gonna be cheaper than what it was for what I was going to get. I ended up cancelling the contract.

The gentleman from ADT who called me was very polite. He said that everything will be covered for a monthly payment of $28.99 but my daughter-in-law who recently had ADT installed told me that it was very inexpensive. But all the equipment costs are charges that you pay too. I didn't realize that. I should have realized that because there was a lot of equipment in this house. Other than that, I'm very satisfied with the way they acted and I've always heard good things about them.

The saleslady that I talked to was very nice and the installer was awesome. He was friendly and he did a great job. We love our ADT system. My wife's stuck on the camera and she likes to constantly watch them. Other than that, it's convenient knowing that when I'm gone, there's something there and I don't have to worry about someone coming in. Everything's perfect with ADT.

The service with ADT is beautiful and I feel secure. I did start looking for other services and got worried and nervous but I'm so happy that I went with ADT. I didn't get all the gadgets and smart locks but down the line, I may upgrade a little bit. It makes a difference if a person is knowledgeable about the product. So, if you want to be that salesperson, you better know what you're talking about. The genuineness, the compassion and showing that they cared about my security sold me on ADT. When I first called in, the lady was so pleasant and awesome. Then, the guy that came to my house was knowledgeable about the products. So, it’s not the sales but the passion.

The installer was very informative. He was not too bad of a guy. The alarm went off a couple of times. That the place was small for him to work but he did it. He seemed like he wanted to get out there but I had a couple of questions. He came back in at least two times when he talked with me. He said I could get a $100 visa but I haven't received my gift card yet. That aside, I like that with the system, I’m not worried about who is by the door or the window. My son has insomnia and he is always waking up his sister. If I fall asleep, they end up waking me up because they scare themselves and the system is giving them that extra security. It's paying off.

I recently lost my husband on February the 15th and I felt I needed the security in my home when I was away. An ADT offer popped up on the screen on my Yahoo mail and I thought it was the right time. The installer got here at 8:00 and he was gone by 11:30. He was wonderful and he explained everything. He did the walkaround and we decided on something a little safer than just the doors. He put in smoke alarms at each end.

The ADT representative that I talked to went over a little questionnaire and asked me about my needs. Then, I told her what I was interested in and it went from there. The installer called me often to let me know what he was doing because I wasn't at home during the installation. He told me which plan would fit for me and gave me my options. All in all, I'm satisfied with the system and it’s quite easy to use and understand. It'll be a good fit for my home and in the area where we are.

The sales rep that we dealt with was very nice but he didn't leave anything with us. We didn't get copies of any of our contracts and he couldn't give us a copy of anything in writing that we signed. Other than that, the installer was in and out within two and a half hours. All in all, ADT's reps did a really good job explaining and showing everything to us. They were also good in getting everything set up.

ADT has the best customer service I've ever experienced in a long time. The technician was amazing. Everything was done great. I'm just still missing my doorbell camera equipment that I was needing. The technician was telling me to call back and set it up for them to come back out. He was so efficient and so great that there was no miscommunication or misunderstanding. The presentation was set up neatly. It's almost like he was explaining to family. Don't go to any other system or company.

ADT was cheaper and better than the security system I already had. The rep on the phone was nice and the installer we had was the same. He was also very patient and he talked to the whole family. He did a good and pretty quick job. The key fob is nice.

My installer was a great guy. ADT was a little expensive. I'm still getting used to the system and I'm still learning. Overall, it's been good. Right now, I'm satisfied.

The installation of my ADT system went pretty good. I was a little bit disappointed because from what I understood from the get-go, I was gonna get a camera doorbell and I did not get that. When the installation guy was leaving, I had asked about the doorbell cam and he said that it wasn't originally in the package. There was some miscommunication, but that doesn't mean that their system's not good. The guy was still extremely nice. He took his time and did the job right. ADT just needs to be more detailed on what the package is including and what security devices are going to be involved.

ADT's a really known company and a lot of people have it, so I trust that they are good because of that. During installation, the rep they sent was very professional and very knowledgeable about the product. At the time that he came out, I had other stuff going on and my mattress was being delivered because I just moved in. He was patient about that and so far, I love using my phone to disarm and arm the system.

At my first call, I was advised that the equipment installation would be free and that it would require a contract. But when the technician arrived, I was charged $538 for the equipment. Today, I looked on my phone and there was an advertisement for ADT. It said that equipment installation would be free of charge with initiating the contract. That was really false.

I had a very informative sales rep. He went through all of our options and helped us build a package. It was great. I like the video camera because I can see what's going on in the house. I'm satisfied with ADT so far. It's just a little bit of a learning curve because the system is something new for us but we're getting it.

My mom has been with ADT for a while and she referred me. Everything went well with them and the gentleman who came out was really nice. The installation also didn't take long. So far, I'm liking the service. My husband works at night, so even though I have a little chain on my door, I feel a little more comfortable because I just push the stay button when we get ready to go to bed.

The sales rep was great and the technician who did the installation was fine. I had no complaints about him. I had a good experience.

ADT sucks. Somebody drove into my garage. I was gone. I was at 7-Eleven. My renters heard something, and they came down because you can't just go and look on a monitor. You gotta log on. My garage doors are hanging by a limb and the cameras could be accessed. Somebody owes me new garage doors and my cameras that would monitor my garage. I said in my very first phone call, I paid the $99 and that's what I wanted monitored. I also said that when we sat down and he had his full folder out what I wanted monitored. And I let him do that. I had to leave for a little while, but I had somebody here. The guy should get fired. The protection that I needed done, never got done. They're responsible for this. What pisses me off the most what I asked for specifically was my garage be monitored, and the tech didn't do it.

The alarm system is good. I've been meaning to call in a couple of days about the back camera not working, but besides that, that's it. Also, the representative was communicating but he didn't tell me anything about these payments I would make. I paid $100-some for ADT to come out, and then I paid an additional $300-some once they got here. And then, they took $80 out of my account, saying it was for the first month's bill. So altogether, I spent almost $600 on the security system, but it wasn't told it would happen like that. And they just took the money out of my account without me knowing. I was gonna cancel the whole thing, but my fiancée wanted it. The only reason I kept this is because we're in a new home in an area I don't trust yet. But they gotta communicate all this extra, let people know where this is going to happen, that is going to happen, etc. I would never recommend anybody if they are going to operate like this.

I got a letter in the mail with a really good offer for being a new home so I signed up with ADT. My sales rep was very knowledgeable and helpful. The installation went very well. The tech arrived and introduced himself. He was very professional and he wore his mask the entire time. He was very organized and thorough on everything that he showed me. So far, I really like my system. I love having the app on my phone so I can activate the system as I'm leaving and coming back in. And the touchpad I got is one of the new ones. It's really nice when I'm setting the alarm at night to go to bed.

I was getting something done from someone else and they suggested ADT. I have the system for a couple of weeks and so far, it's okay.

The tech that came out was very good and professional. He knew what he was doing. However, the lady that originally sold me on the system promised me a bunch of stuff and I didn't get what I was promised. ADT messed up three times. They couldn’t go back and pull the phone conversation because apparently, they couldn't retrieve it, even though it was recorded. Other than that, the customer service lady I talked to did awesome. She did everything she could possibly do. I also ended up getting all the features that I wanted, but I don't like some of the features of the system. Some of the settings are not customizable and I have to call them. I've had the system for a few days and I'm still getting used to it, but it seems like it's good. I feel a lot more at ease too.

The ADT reps were very determined to tell me how much it was gonna cost for them to come out here. They wanted that money upfront. They said it would depend upon when the salesman comes out here. They were so fast that all they wanted you to realize when this is gonna be a three-year contract, they were a little pushy. They were vague in some parts and very outspoken in what they want to get across. They didn't like to ask questions. The technician that came out was very good. He demonstrated the remote. He did all the downloading on my phone, so I didn't have to sit here and mess with that. They also told me that I could get a gift card but downloading and trying to get this paperwork to fill this out was a pain in the **. Certain parts of their stuff are frustrating, especially if you happen to be a senior. But overall, the experience was good.

I was satisfied with the features in my package with ADT. I’m using the equipment the way I’m supposed to and overall, it has been a good experience.

The features that I have in my package are very good. The installer was a nice guy but he took two days to install everything. We bought everything though so it was understandable. We just called ADT for a technician and it was very good.

Everything was good during the installation of my system. The only think I didn't like was when the young man came to put the system in, he told me he needed $120. I did not know that my first payment would be coming up the very next day for the system. I had dialysis, so I was just too tired to go through and read it but the rep explained it quite a bit to me. When I got my bill, I was overdrafted because ADT pulled out the $57. They should make sure that they let me know when they want their payment to come out. I asked them to set me up for my next payment to come out on the 1st and no later than the 5th, of every month. Other than that, I'm pretty comfortable with my system.

The installer did a good job and he was very informative. I just retired and I'm home all the time. With ADT, I’m much safer. I could take naps during the day.

We used ADT before. We got it again and the installation was smooth. It went pretty quick. The representative is good. The system that's installed covers pretty much most of what we need. The only thing we don't like is the camera. It's not very high resolution. They could make their camera quality improve a little bit, especially on the night vision. That's terrible. We use some other camera. It's much better than ADT. But the quality of the system, in general, is okay.

We've had ADT a long time ago when we first moved here. I changed and then we came back. I was shocked when the system was so easy to turn on and off. I'd tell my friends and family to get ADT.

I've had family and friends that had ADT. I've seen advertisements in their front yards with their signs. But I typed in SafeTouch that we have at work and it said in my area, ADT, so I went with them. My guy was awesome. I was gonna call to ask about my sleep mode because I didn't know how it works. It says, "Exit now," so it worried me that I don't know if that's how it's supposed to do. Other than that, I'm satisfied with peace of mind.

The tech and I sat down and went over everything. I decided on what I wanted then he installed it. The system is good and I feel safer.

I'm still figuring out and familiarizing myself a little bit more with the ADT system. It could have been explained a little better to me. Other than that, it is a good security system and it makes me feel like I don't have to worry as much about the protection of my home. Also, their reps were professional and worked quickly.

The people involved were good and I haven't had a problem yet. I recommended ADT to friends. It's a good thing. My son-in-law has one too.

ADT was very quick at setting up an appointment and charging my card for installation. They changed the appointment on me at one point, which was fine. Then the person that came gave a very different cost than what at least I thought that I received when I got the promotion from where I found them on. So, I had to negotiate on that and work with them. The charges were monthly $10 more than what the other company competitors were giving for the same type of services. Even that, I agreed with.

The ADT rep gave us a lot of offers and incentives. Then the individual who came out to install the system was very helpful. He worked with us and tailored it to our needs and got it into our price range. So I was very pleased with that. We haven't had a system in a long time si it's gonna take us some time to get used to it but the experience with ADT has been positive.

My ADT system is good and I'm satisfied. The only thing is they said that I was gonna get a $100 credit and I haven't seen anything yet.

The ADT reps were helpful. They gave me discounts, and they helped me get the best I can get. The technician was very good. He took care of what he needed to take care of. As far as the system, so far, so good. I have triggered it twice, and I never got a call from ADT. But I’m assuming it’s because I disabled it really quickly. That was my fault. I triggered it twice, and I disabled the alarm in less than 10 seconds. Everything’s good so far.

I had ADT for eight years in a previous residence and when I got a new property, I brought it over here. Everything is fine, so far and we're happy with the products. the installation was perfect. The cameras and the phone app are my favorite tools. I am able to do things from my phone and see my family. I'll go ahead put a Nest in so I can put all my stuff on one system. I talked to someone about it already.

ADT's sales rep was awesome. He sounded like a robot, but he knew what he was talking about. He was very helpful and resourceful as well. The dude who installed the equipment was awesome, too. He was really fun and my family's fun, so we messed with him and he was messing with us. Everything I went through was fabulous. It was a sweet interaction and everything's working well. I'm happy with what I got.

ADT's sales rep was okay and the installation went well. The system is not difficult to operate but I have a problem with the glass break windows. They're too sensitive and they set the alarm off. When my kids would do any cooking or close the doors or the microwave, the system would say glass break, but there was no glass break. It goes off everyday and we turned it off last night. I want them to come take it down, put the devices on a window, and set them up.

I could get service at my house with ADT compared to other providers that could not service me immediately due to COVID. So far, my ADT package is good and so was the installation. I like the unlock and lock feature.

The installation of my ADT system was smooth and easy. The tech asked me where I wanted to put the system and even ran the wire through the wall so it wouldn't run outside of it. He did a full sweep of the house including every window, door, and possible entrance. He told me about how he would set things up if he was to live here. Once everything was installed, he showed me thoroughly how to use everything. I like the system's performance. I just work it from my phone. I recommend ADT. It gives me the feeling of being a little bit more secure.

My mom has ADT. Everything was fine. The only complaint I have is ADT has online a price of $99 and when we talked to a person on the phone, they acted like that was all we would pay. And then whenever they got there, my installer hit me with a huge number like, "Oh, this is actually how much you gotta pay today." It was over $1,000. Apparently, the price doesn't have everything. It only gives you a certain amount of window sensors, and if you were to cover every window, the sensors are $160-some a piece. That was the only thing I had to pay extra for. And then, I got a camera. That was misleading. Also, they couldn't get my camera to work. They called somebody else out to work on it but they couldn't get it installed either. They said my internet is not strong enough. So, they tried to give me an extender, but it didn't work. I'm irritated that they went ahead and charged it. I'm not happy with the whole thing so far.

I had ADT before. The young man did a good job. He explained everything and made some good recommendations when we assessed what my requirements were. His advice was spot-on. That was good. And then, the installer also did a great job. We had little challenges with the system. That was my house, not the actual system. But he worked through it and got everything done. I was pleased with it.

I liked ADT's software. The installation was quick and it was easy to understand, and I was given details, so it was a good experience. So far, I like the system. It's very easy to set. It makes me feel safe and comfortable. I would tell others to go with ADT.

Everybody was nice. The people that I talked to were very responsive. But it was a lot of information at once and there was a little bit of confusion. There was a promotional rate of $27.99. But after adding on the little light plug thing that you can turn the light on and then the lock on the door that they put on, it went up to $59.99. Other than that, the technician was great. He was a very smart guy. He was very personable and knowledgeable. He did a wonderful job. It was a very good experience.

I had an ADT system previously and I just called them to get it reconnected and upgraded. A manager came out and did the installation. He explained it really well. He took his time and went over it two or three times to make sure that we understood how to set the alarm, and even if we wanted to put in a secondary code on the panel itself, he showed us how to do that as well. The only downside of it is we are still waiting for the key fobs, the keychain, to come in the mail. They come with the system. He was out of them at the moment. But other than that, the service was tremendous. We've been using the app on our phone to arm and unarm the system.

We've been using ADT for 20 years. The first experience we had with them was really great at the residence. Then, the second experience on the commercial property was just okay, because the technicians were too busy talking about sports and doing the install. I had to ask them if they could move it along and keep their conversation, but going with the install rather than talking about sports. The same techs who came in and installed the system at the business were supposed to bring back a stand for the interface the following day, which was last Saturday. But they never came back.

We live in a nice neighborhood, but I would like to be protected with ADT's service. It's wonderful and very excellent. I like that I can turn the system on and off when I'm out, and navigating it is not difficult at all. The rep who came out to set everything up was pretty nice, too.

The guy who I talked on the phone was really good. The other guy who comes here is Tom. He's really good. He did a good job. I like everything about the system. Pretty much everything is good. I got the motion sensor on the basement and on the living room. During the night, we put the alarm on the arm state, but both sensors only work when they open the window.

ADT is a widely known name and I got it as it seemed simpler. When I talked to a sales rep over the phone, there was not enough information. He gave me a price range but didn't explain what the difference in pricing was. He brought his supervisor on the line to explain it better but it turned out to be more of an upsell. That was frustrating. I eventually stopped asking questions and decided to wait for the technician appointment. The technician was a lot more generally informative than the one over the phone. The installation was fine.

ADT's service is very slow and their promotion doesn't tell the truth. They don't tell me details and everybody has a different story. I chose a package for my first year which had a promotion price. In my second year, half the year was the normal price but in fact, they gave me a promotion price. I called them many times but nobody can resolve the problem for me. There are many tricks in their sales.

I had ADT before then I recently signed up with them again. Their sales rep was fine and the technician who came out was good.

I used to have an ADT alarm system a long time ago and they were really good. So I used them again and my experience has been really good, except for Texas has been experiencing rolling blackouts. So some of the system goes offline because you don't have internet. But that was kind of expected. Sometimes the cameras will work, and then sometimes they won't. But a rep came out yesterday, and he was very nice. He showed me how to go back in through the computer and reset all my controls. I like the system features a lot. I have an older dog, so I like to be able to check on her when I'm out because I always worry. So the cameras allow me to check on my baby. The technicians that came out were really nice and professional. I liked both of them. They were informative. They answered questions I had.

I was shopping around for a better system than what I had and I ended up getting ADT. Their reps were very helpful and very friendly. They did everything they could in order to make it worth my while to come over to ADT. The installer was also very friendly and well-informed. When he didn't know something, he'd get on the phone, ask the question, and get an answer for me. He was very polite and well-mannered, too. We’re now getting back to getting my son on the app. Part of the problem is we're both home all the time, at various points in time, and he's responsible for turning it on at night. Right now, I’m finally getting him comfortable to turn it on and he just finally turned it on last night.

We just moved into this house and they had ADT. It had motion detectors, just some of the stuff was obsolete and so we decided to just continue on with them. Everything went smoothly as possible. The installation tech was very easy to talk to, had a nice personality, and did a great job. He told me I could tie in my Nest heating control and that's compatible. But I'll just call back for that. I like the video because if anything ever happens with my car in the driveway, it records it. It's a beautiful thing. Then if anybody's at the door, and we're not home, we can talk. They also have the vibration or glass, which detects glass breaking, and if the magnets broke if someone opened the door. That's cool too and I like those.

I had Cox at first and I wasn't happy with that so I went with ADT. I wanted the new system. The sales rep and the installer were good. The installer went through the instructions and wrote down all the information including the email. He let me know what he was doing. After that, he shook my hand and said goodbye. The system is pretty easy to operate. I was leery about playing with it at the time because I'm in and out. I work from home and I haven't had time to really sit down and concentrate on the system. But it's good and it's pretty self-explanatory. I'm pretty safe with ADT.

The rate is a little high to me, but other than that, everything is perfect. I got everything explained and it was so good. The system is very secure and I feel more safe after connecting ADT. We just connect and not worry about anything anymore.

The representatives at ADT were very knowledgeable of the system and informed me of the packages that I would get. I paid the $99 upfront fee and it was all I had to pay. However, when the guy came to install the camera, I had to pay $299. That was not explained to me previously. I asked him if it was something that could be billed for and he said no. I called and talked to a manager and she apologized. I told her that they need to let the people know upfront that there would be an additional charge. With things going on today, I didn't have $300 at the drop of a hat. If I had known it then, I would have delayed getting it installed. I had to come up just to get the camera installed.

ADT is the worst company and I hate I even got them. When I signed up for it, I was told to pay 199. When the technician got there, I had to pay $318. I think I got scammed ‘cause all I have is a chime that lets me know when those doors are open. That’s all the system does. Camera doesn't show like I want. I can’t just go on my camera any time of the day and watch. I have an outdoor camera, but it doesn't even record. I can't rewind and watch the recording. It just gives me a little update once a day of the recording. They have the worst system and I do not like it. It's not worth what they charged me. It’s nothing like the security system my son has. He's not with ADT, though.

I was familiar with the ADT brand, so I went with them. The installation was good but afterwards, I was really disappointed with the pricing and the person discussing the promotions with me. I asked the installer what specials they had going on then a couple of days later, I looked in the mail and I realized that I had a flyer for ADT and I could have gotten a whole bunch of different discounts that I wasn't offered. If you're thinking of getting ADT, research the price first because they will rip you off and the people who come and install will not tell you about the correct promotions going on. Compared to what was available and what I saw on the other promotions for the stuff I paid for, I paid almost an extra $800. It's crazy and now, I can't change it because it's under contract. I was also having issues the first week with my doorbell camera staying connected, but I haven't had that issue recently.

ADT was pretty quick with getting the people out, so that made me feel a little more comfortable because I can only go one day with no sleep. The technician who came out did the installation in a little time. But I didn't know that I had to pay the upfront $500. I should have known that but that might have been because I wasn't reading. Other than that, everything else is good and now, I can view my home when I'm not here. I've also mostly been recommending my friends to them.

What the sales rep told me was something totally different from when the technician arrived, so that was a little misleading. He didn't mention that I can get up to 850 in free equipment. I told him what I needed and he made it seem what I needed would be the 850 and free equipment. I'm all right with the features of the package that I got. But as far as the panel info that ADT installed, it’s a little bit confusing sometimes. So I mainly have to arm or disarm the system on my phone because sometimes in the system, it would say disarm, but it doesn’t say if it’s armed or not.

I knew of ADT through my work. We had a partnership with them. Overall, I've had a good experience with ADT so far. I had a good conversation with the sales rep and everything was explained well to me. It was the same thing for the installation.

ADT was something I wanted to proceed with for some time in my home and I got a flyer in the mail. The rep was great. He answered all my questions and got me all the help I needed. The system is doing its job but it was not a good experience with the tech that was in my house. He was in my house for seven hours and broke my door jamb. He was kind of not comprehensive on his job or his skills. I've even called ADT and complained on it. They had to send someone out yesterday to correct a few things. Also, when I called the next morning, I was on hold or I got pushed around to several representatives. I was on the phone for two hours before I got to the right person and I still don't have my refund. That happened last Friday and the banks were closed on Monday. In all technicality, it's been four business days.

The reps from ADT were very good and then it took about two weeks for the installer to set everything up. He was very good, nice and really respectful. I'm in a gated community and everybody looks out for each other. So I just use my ADT system at night or if I will be going away to spend the night.

I wanted ADT. When I had called PECO to switch over my electric to my new house, they transferred me to a moving service. They said it was supposed to be a centralized system to help you find movers. They could access Wi-Fi. It seemed like a know-it-all center. Somehow after that, they transferred me to Protect Your Home. I didn’t even realize I was talking to them then I got it set up. It was pretty easy.

I had ADT in the past. Their rate was suitable to me and my husband's budget compared to the other ones. Customer service was excellent. They broke everything down until we both could understand it. The rep was very friendly. The installation didn’t take long because the installer had somebody else come help him. It was at 4:00 when he came around. So, somebody else came and helped them. He was funny. Me and husband laughed, and he was very friendly with the cat. It was nice that that was the person they sent here.

I've always heard good things about ADT. I received an email about an $850 promotion for equipment. The only thing I didn't understand is how come we had to pay an extra 299 for a camera. I thought it all came with it. Also, they gave us an indoor camera. I would prefer having an outdoor camera one. Other than that, I like the door sensors. That way, I know which door is opening.

ADT seems to have the best service so far. Everything was excellent with the installation. The tech explained and installed everything perfectly. He did a very great job. Go with ADT because they're a great help.

Updated on 02/21/2021: I could not publicly respond to ADT, there's no reply feature here so I figured I'd create a follow-up thread as this is probably important for any millennial looking at this service. Price and equipment paid for just isn't worth the monthly ticket anymore. Unless ADT makes some changes, I see others overtaking its market share in the coming years.

I was told that ADT was better, so I chose them over other providers. Their reps were good and the installation was good, too.

The offer is good, but I also know that ADT is better than the other companies. The installation went good, although the installer put the wrong battery that was supposed to be used with this kind of the system I have in here. It worked when we tested everything. He left while it was working. And then it started telling me, "Low battery, low battery, low battery." The next thing, everything shut off. I called ADT and they said they would send somebody the following day.

I would advise every person next time they deal with ADT to ask them, "What do I have in my package?" as soon as they walk in. That will be a concern because that part, I was very disappointed. At the start, things were very good, but when somebody else came, I was confused. The installer was very kind, but what I heard from the person I spoke with on the phone before they came and what I got were not the same.

Everything has been good with the ADT reps that I dealt with. The overall functionality and performance of our system is perfect.

A friend of mine had ADT installed and I liked their spiel for everything that they could do, so I went with them. The sales representative over the phone was polite. He explained everything and he seemed to answer everything that I wanted. The installation team was a team of one and he did a really good job. I'm old and I have to go over the system several times. But the installer was more than willing to go over it as many times as he needed till we understood. So now, we’re just getting used to the system.

The talk sold me, but the equipment didn't do what the talk said, so we had to get rid of it. I wanted three cameras installed, and the installer came out and said that he put two cameras on there because it was my internet. We tested it, it was 0.89, and we needed at least one such and such per camera. I told him if the cameras ain't gonna work, I don't need it. He said to try it for three days. He put holes and didn't caulk them. I've told him that when it rains, I'm worried about the internet if that's what it's going through. He said that's the only option we got. We had rain and it got cut off. There was no communication with the camera. Then the battery was supposed to last three days without power. We lost power during that blizzard and the battery didn't even hold up to 24 hours.

The rep that I talked to was a good salesman. But it was little confusing at times. I didn't quite understand the different packages. He was using terminology that they would know but not the average client. He also did the installation and my daughter was here when he did it. He told her the basics, like how to turn the system on and off. He was professional and fast. But I would suggest a follow-up call from ADT themselves or whoever is responsible for monitoring. No one has even contacted me about testing the system at this point. So a follow-up call would be a really good idea, especially for people that have never had systems before.

We've only had the ADT system for a couple of days, and we’re adjusting and see what it's going to be like. It’s vastly different than what we've had before. Some of the things, we are still experimenting with them to see. And one of them is we have questions and the technician will be out in, hopefully, another time to go through it. We ran into some things that we didn't expect.

I had ADT before, and I was trying to see about getting cameras to my house. The sales agent was pretty good. He’s understanding and explained everything. The installation was pretty good. The person made sure everything was working before he left, which they kinda took some time because one of the cameras was not working. But he made sure that the cameras were working, and everything was working before he left, so that's good. So far, the system seems to be good. Every once in a while, with the cameras, I felt like sometimes they may lose connection. So, I have to reset them. I'm worried about the cameras going in and out. But other than that, my home is definitely more secure than it was before. Knowing when the door is open and all that is better than what we had before.

When I moved into this house two years ago, they had ADT, so I took it over. But I needed to add some cameras to my system. So I bought a whole new system, upgraded everything, and got my cameras, and signed another contract with them for three years. I like ADT. They're a good company and they give me good service. I was happy with their system. It’s very easy to use. My wife knows how to use it and it’s very good and the new system is even better.

We have a good experience with ADT so far. Everything's good.

The installer, Brian, didn't come till 4:30 and it was dark after he left. It was a late in the day thing and for somebody trying to tell me how the system works and everything at 6 o'clock in the evening, it wasn't too good a time for me. We rescheduled it. I would have wanted to have it more in the morning. That aside, Brian was a fine man and he was respectful. But I just don't have what I want. I only have the front and the back doors secured.

ADT got in the door by telling me all kinds of stuff. I was okay with what they were telling me on the phone. But I wasn't happy with the way things went when they got to my house. The pricing and what was supposed to be included in the package that I got were different from what I was told. I told the guy that came out that the only reason why he was there was because of when I actually talked to the manager on the phone and all that good stuff. But I went ahead and kept the system anyway because I needed security for the house. ADT is an awesome company. But as far as my dealings with them, I really wasn't impressed.

I had looked at Slomin’s and ADT and what made me go with ADT was one of my girlfriend's recommendation. I spoke with two people at ADT and they were very knowledgeable on the questions that I had. They also offered some additional questions that I didn't even know or think to ask. A guy, Stephan, came here and he was very nice. He explained everything and showed me everything. He gave me his recommendation but said the end result would be mine. He was really good. The installation didn’t take that long at all. I like the whole system especially the app for the phone. Even though I have the home device, I prefer the app. It's simple. If I have any questions, I can always call or read up on some of the paperwork that Stephan left with me.

The sales representative was good and the guy who installed the system was perfect. He explained everything so simply and then, we had fun with it. The package was a good deal and I feel more secure with ADT.

ADT is nationwide and they have more advanced security. But I don't know why the guy didn't put the sign sticking in the ground, “ADT secured”. I don’t know if I have to be with ADT for a certain amount of time. Most people, when they pass by people's property, they see that sign and say, “He got an ADT security system. We’re not gonna try to mess with that.” Other than that, ADT is nice to have.

I've had ADT for the last six years. I recently moved to a new house. ADT was the first system I ever used and I like the ease of it. I like the way the sensors work. Throughout three homes, I've had various sensors, shock sensors, window, door breaks, motion, the whole nine yards. I like the variety that they have. I tried calling ADT the day the guy was here installing. I'm retired military and on my USA website, it says I'm eligible for 10% off my monthly monitoring fees. The lady called me a liar on the phone while I was here with the guy installing it in my house. She was like, "That doesn't exist. We've never heard of that." I said, "Well, it's right here on the USA website, saying that I'm supposed to get 10% off monthly monitoring, being a USA member." Nobody could help me with that. Nobody has ever resolved that. So I'm still trying to get my 10% off my monthly monitoring fee.

We liked what ADT was offering as far as equipment, and the price is pretty good. The sales agent was helpful and answered everything. The installer, Christopher, was really good. He was very pleasant and left a clean job. We like our ADT system. It's good.

I did not have a good experience with ADT at all. I was very confused because I had clear instructions that I just wanted $2,000 worth of equipment. That's all that I wanted installed. Apparently, they installed some extra things that I was not made aware of, and I received an additional bill for equipment. I don't want that. We have someone coming out tomorrow to take away some of the stuff that was installed. Also, it was very hard to get someone to come get the stuff installed. When I would call the normal ADT number, I had to wait because somebody else does the installation. Defenders does the installation. I had to wait for ADT to transfer me there because they never knew about my appointment.

I love, Josh, the guy who installed my ADT system. He was the best. He stayed and made sure I’d know how to work it 100% before he left. My experience has been amazing and I love the equipment. As a matter of fact, I'm working it in to a few of my friends.

The person from ADT that I talked to on the phone was very nice, professional and informative for me. Then the gentleman came in and he explained to me what was included in the pack that was offered over the phone. Then he asked me what I thought my security issues were and I told him my main concern was my kid's room. He walked me through and showed me, and talked to me about all the areas that should be protected. So I have my own personal cameras. But from a security standpoint, he was awesome. He talked me through everything step-by-step. I definitely like the ADT system. It's easy to use and self-explanatory. So being new to the whole security aspect, it works really well for me and my family.

I had ADT before and I was with them for a very long time. When my contract was over, they came out with a promotion for new customers, so I asked them if they could give me an offer for a new customer. They said no, so I let go of ADT and I was happy with it. Then, I decided I wanted them again. I saw some online offers and a different contractor showed up that wasn't ADT, but they were a contractor through ADT. In the end, I didn't get the promotion, so I was not all that happy about it.

One of my wife's cousins had the service. ADT sent a technician out to help us. He was there trying to do something to our internet service to help us get our cameras back online and get the system working again. The techs are courteous and professional. The volume of announcing the doors and windows are open could be a little louder. I'm gonna ask the technician if he could turn the volume up a bit.

My sales agent was good. The installation was the same even though we had a problem. I have a window in my bathroom that is glazed and the thing didn't stick very well. After the technician left, it fell down. I called up the technician. It started snowing and he could not come back. I bought some double-sided tape and I put the thing back up there. Through communications with the technicians on the phone, we got set up and it's working well now. So far, my system has been good. It's just that we had power outages here in the past day. The service has been back up just three or four hours at the most. Right now, my system is showing "system low battery".

Everybody from ADT was professional. They didn't lead me astray with anything or miscommunicated anything at all. They gave me a ballpark figure and told me what the minimum and the maximum were gonna be. Once the installer got in here, I was expecting him to upsell me on some of these things. But it wasn't like you're cutting a check for 100 bucks. It was in thousands of dollars. It's not the salesperson’s fault. He's just doing his job. But you can't really walk into somebody's house and they have a certain number in mind, and then you just blow that number out of the water.

I just bought a house and I wanted to try out ADT. I had a very helpful sales rep. And the installer told me everything. He described the Ring bell and the chime thing for the sensors for the windows. I asked him about things that I did not understand and he explained them to me. The system is exceptional. I’m gonna tell friends and neighbors to download everything about ADT and they will explain everything they need to know about the system from the doorbell to the sensors. The system is very good to use. I feel more comfortable leaving my house and I feel more comfortable at home now because I have real security.

I really liked the ADT. I've had it before at another house. I really feel protected with it, and I feel safe. ADT's rep was a very nice young man. ADT would really make you feel secure and safe. It was really worth it having a security system for peace of mind.

I did a lot of research on the type of system I was looking for and how I wanted things monitored. I decided on ADT. There was a little bit of misunderstanding with the representative that I spoke with on the phone and the installer when he came out. There were some things that weren't explained to me when I first talked to the representative. As far as the monthly fees, I didn't understand that I had to have a hardwire phone to qualify for the price that I was quoted. I spoke to the installer’s manager and they ended up honoring the price that I was told on the phone. After we got that sorted out, everything was great. The installation was fine. The tech took two or three hours to install the system. He was very professional when he did it and it was very clean when he was all done.

I heard about ADT online and I chose them because they were giving me more equipment. The representative on the line was okay but the installation guy was top-of-the-line. He was knowledgeable, efficient, fast, and courteous. He was nice and he took his shoes off. I had really good service with him. So far, I like that the security system protects the house. I also use the mobile app and it's pretty user-friendly. I can control everything from my phone, so that's good.

It took a while for us to get set up with the system. ADT sent multiple different people for it to work effectively, which was very frustrating. And no one ever showed me how to use the app so that I can arm and disarm the system with my phone. Another thing is although I would recommend ADT, it's not affordable for people on a budget like myself. Other than those, my system is fine and I like when it tells me what doors open.

ADT's installer was great. She introduced herself. She was polite and courteous. But when I talked to the person on the phone, I requested two key fobs. I told the installer I requested two key fobs but she said she didn't know about that. And I told her all these things I had to have for my doors and windows. And it said I got eight with the package I got. But I needed more than eight because some of my windows are double hung windows so we have to compensate for that. But I said, "Okay, we'll have to make compensations for that in advance." But other than that, she tried everything she could. Everything else that she did was nice. She showed me how to work everything. I didn't mind about the camera but I wanted the two key fobs. And then when we got to doing everything, she almost forgot to give me the one. She wore her mask, and I put hand sanitizers on the table for people to use when they come in and she used it. She cleaned up after herself.

I have ADT at two different houses. I spoke to one guy at my Belvoir house and he was pretty cool. The system will be installed in the house tomorrow. The other person who came out at my Gorman house was cool too and I liked him. For this house, all I got was an alarm on the door and the motion. I was told, the price would be $25. That's why we went ahead and got two alarm systems at two different houses. But now, I was told it's $60. Other than that, everything else is fine.

ADT seems to be more reputable. I see some more vehicles for them in the area, just in case I had any kind of issues or problem with the system, I would assume that they would get to me to fix whatever may have been going on. When I spoke with the sales team, they answered all my questions. It was pleasant. The installer was personable and polite. He was good. He gave me a brief overview of everything. He made sure I had the manuals, so if I had any issues or problems or any kind of questions with it, I can look in there. Or if I needed to, I could always call him. The system is a lot better than what I had before. I don't have to worry about cameras going offline and not having anybody to be able to check them for me.

The customer service of our security service was terrible from the get-go. After a while, we decided to upgrade and we switched to ADT based on the best reviews and knowing that my family members had ADT in the past. The initial phone call with ADT was great. I dealt with the manager that was in Louisiana. That person answered all the questions I had.

My ADT system is a waste of money right now. When the installer came, he just hooked it up and didn't really explain anything. He put things in the doors but the sticky stuff didn’t stick well. Two of those things already fell off, one of which I don't know where it went. There was a tiny piece. The installer also put something on the wall. He hooked the cameras and all he had to do was plug them in. I really don't know how to work the box. When we go to bed at night, I don't know how I'm supposed to set the alarm on it. It says, “I’m staying.” And it tells you to leave. I just let it be unset.

The reps over the phone were very helpful and knowledgeable. They were able to answer all my questions, get my appointments set up, and helped out quite a bit. Then, Steve came for the installation and he was fantastic and very knowledgeable. I was able to get everything I needed.

Someone told me on Facebook that the veterans could get free equipment from ADT. So, I called to find out. The rep I dealt with was good. He explained pretty much everything but I was shocked that I still had to pay $1,400. I thought everything was free and I just had to pay the thing. But I found out later that that was for the installation fees and for two hours of installation, $1,400 was a lot. They need to be more upfront about installation costs. Other than that, the installer was cool and everything's up and running now. I'm satisfied with the features that came with the package that I got. They're cool and I'm still learning about them, but for the general stuff is good. Hopefully, the system won't be not needed. But it's there in case it is.

I liked ADT's value and the price. The rep was with us for a while and took care of us. He did a good job. I feel sorry for the installer because my daughter was acting up that day. But he was a champ. I like that I can let my daughters have access to certain periods and lock them out from being able to use the keypad at night. That is one of the big reasons I got the system, to try to keep my daughters in at night. I'm very satisfied.

ADT's advertising was not truthful in what services I was going to get. The flyer said I was going to get all this stuff plus a Ring doorbell for the low price of 27.99. But that did not happen. A guy came to my house and kept trying to upsell me on everything when all I wanted was the basic services. I had my problem right there. That aside, the system has been good so far with the exception of one of my sensors that I'm having trouble with right now. I called customer service and the rep tried to help me clear it, but we couldn't so they're sending out a technician tomorrow.

I was sold to ADT because of its lack of need for Wi-Fi as the interface. To me, it's still not a very secure system going over the internet. A gentleman came and he was extremely professional. He explained everything and he worked with us. When we hit a little bit of a snare, he got it squared away. He got his supervisor or manager on the phone to alleviate some of the confusion.

I called Spectrum to get internet, and they gave me a deal with Protect Your Home so I decided to get that too. The techs were all respectful and helpful. They explained everything well. I appreciate it. ADT is the company that I would recommend if you need home security. And even if you don't think you need home security, it’s better to just get it anyway.

The initial sales rep and the manager that I talked to were very helpful. Then the technician came out and he was very good. He was very helpful and friendly. We went over everything and he made some suggestions. He explained everything to us.

Updated on 02/20/2021: After a war with ADT and SafeHaven security systems that lasted over a month and three complaints I wrote to the BBB about them, I opened an account with ConsumerAffairs in order to complain to them about ADT. ADT has continued - since early January, when I made them come back and uninstall their equipment - to harass me with more offers to install their system in my home. Even after the letter to ConsumerAffairs from ADT acknowledging that they got it that I had cancelled their account with me - which they had installed under the false claim that I had signed up for their service in the packet of 45 pages of closing document I signed for my home on 28 December - I still received an over-due bill. When I called their number the person who argued with me - Dreshawn **, by name - claimed he had no knowledge of a cancellation but he could help me to pay the bill - event though their equipment was removed.

I thought ADT was a lot better, but I'm having a lot of issues with it. I've called seven times about my cameras not working. They were great as far as the installation. It was after when the installer left is when I started having issues. The next day, I tried to log into my cameras, and I couldn't log in. What was weird, when I got home, I could log in to my cameras and see just fine. But if I'm away from home, I can't see them. Now, it's saying that my doorbell camera needs to be recharged. I just had it installed less than a week ago.

Brinks was horrible and they gave me lousy customer service. I switched to ADT and so far, it’s been satisfactory. Every time I call, they answer my question. I'm still figuring out my system features. I have to call every time I need to do something because it doesn't tell you how to do that in the pamphlet they gave me, like how to turn the volume down.

ADT has a good crew and we're happy with them. The rep we dealt with knew his information and was able to send it out to us in a manner in which we understood it.

A lot of people recommend ADT and my friend uses it too. The installation was great. The installer explained the system really detailed and told us what we need and what we were not supposed to have. It was nice.

I was a previous ADT customer and I went with them again. Their sales rep was okay and the system installation went well. ADT is pretty good and we are secure.

I called ADT and the sales guy gave me a price. He told me I’d pay $100, and then the installation guy will come and activate. He said that I needed Wi-Fi for cameras, and power for the alarm. It would be 20 some dollars for regular alarm, and 50 some dollars for the cameras. I asked him if it would be unlimited cameras and he said, “Yes.” But when the installation guy came and I told him to put cameras here and there, he said, “No, I have to charge you $300 for each camera.” But they didn't tell me that. I was not too happy about it.

I called ADT directly and they wanted to give me $650 off whatever I got. But the plan was so expensive that the $650 didn't do anything so I told them I'd call them back. I called the light company to change my light over and that's when they introduced me to the third party that was handling ADT. I was given a wonderful deal and lots of credit. The whole experience was wonderful. Everybody that I spoke to was pleasant and everybody that I encountered was very helpful, answered every question, and didn't make me feel dumb because I had never had a security service before. The gentleman walked me through everything. It was great and I'm very appreciative.

I was with Vivint and I didn’t like their 5-year contract. I switched to ADT. Their salespeople were very knowledgeable and informative and so were their technicians. The installation was nice. It was a really simple experience.

ADT's people on the phone told me that my price was going to be $27.99 monthly, but when the guy got here to install, he told me something different. They were professional but I just don't understand that on the phone, they told me one price, and in-person, it was a different price.

The sales rep was a good guy. The installation went very smoothly. The service was fantastic. But the price was expensive as hell. I did a lot of negotiating, but I would have gotten more product or a full-blown solution, had it not been so much. It was like $11,000, which is ridiculous. So I took some things off and was able to get it down to about $2,700, but I wanted more. The tech had a couple of phone calls with his boss. The discounts were nothing when you're talking 10,000, 11,000, or 12,000. The system is secure but not for that amount of money. I really put all my eggs in one basket to just deal with ADT.

ADT is very prevalent in the neighborhood where I live. When I talked to a couple of neighbors, they said the service was good. Installation went very quickly and efficiently. The guy that came gave me a walkthrough once he was done and he cleaned up behind himself, so he did a good job. Everything that I've set up and put in place works well at this point. I'm very satisfied so far.

As far as the ADT sales team telling me about the program, some of it is overkill. Some of it is so much information that I would tend to think that a lot of people lose a lot of it or just don't get it in the first place because there's a lot coming up. But my security system is good. I love it. I don't have any trouble with it.

I just wanted something different and I was happy with the service package I got. I like the main screen that’s at the house. So far, I'm satisfied. I’d recommend it to other people.

The people I talked to first said that I was getting all this and that I was all set to go. When the installer came, I told him what the people said, and he said, “No, that’s not right.” I ended up buying over $500 of products. The installer was really nice. He installed the product that we wanted, but then we had a little trouble with it a couple times. Somebody came out to say that we didn't have enough voltage for the Ring alarm. It's working, but a couple of times, it doesn't. Also, installment was $99 plus tax and then we ended up paying $500, plus the first month security. I thought we were gonna get the $100 Visa card, but we haven't received it. ADT offers a lot of products. I like it because I can go to my phone and check on it all the time. That’s my main concern. I feel better too.

ADT's rep was very good and detailed. I used ADT before so I'm familiar with the product and the work. I was very happy with the gentlemen that came and did the installation. The setup was very good and really quick. There was not a whole lot of hassle so there were no issues. I like the flexibility of the system. I can use the key fob that I was given or I can use my phone. I can see the details because I have a ring doorbell, I can also see the front door, and I can see the inside with the ADT system. I’m considering getting a floodlight camera to go over my garage so I can see pretty much the whole front.

I know about ADT and I need the alarm system. So, I googled to check out the alarm company. When I called ADT, they told me the price that I thought it was until they came here. That was what I didn’t like. They told me it will only be $99 and they told me I would get all this free equipment. Then when they got here, I had to pay another $364, plus the monthly fee. They didn't tell me all that. When I questioned about it, I was told that they don't ever tell the customer that. I think that's like a bait and switch but since I need the camera that bad, I just went for it because he was here. But I didn’t like it, so I talked to a young lady yesterday about that.

I'm Spanish and my husband is **, but I feel like there’s a lot of racists in Utah. One of our neighbors is. There's a lot of Spanish people in here. Getting a security system is something that my husband has wanted and we thought that we would be safe. We have two girls and a boy, and you can never be too careful. We feel great about the system. We also have nothing other than wonderful things to say about Daniel. He was an amazing, godly guy, polite, kind, and prudent. He got up and installed a camera exactly where I wanted and he went over with every single detail. I am a slow learner, but he explained it, and explained it.

The ADT rep was pretty good. I had free equipment and free installation and a Visa $100 gift card that I'm still waiting on now. The technician that came out to install was okay. He came out today to install a camera that should have been installed the day that he did the initial installation. But right now, I don't have my ADT system up and running because of a shortage. When he combined both together, because they sit behind my fireplace, the wire wasn't long enough. When I went to go put my stuff back, I started getting alert sent that I have a shortage of power. So I'm waiting on somebody to come to redo what he did or wait until he finish doing what he's doing to come back. All in all, everything was okay.

The sales representatives went step-by-step with me to show me how to arm and disarm, how to add users and download the application, and showed me to disarm and arm the system through the phone without getting up to go to the keypad and trying to type in the code and stuff. Go with ADT. It's one of the best security home systems out there. You won't go wrong with them. They're ready to protect you at any cost and ready to give you great service and take care of you.

I feel a lot more secure having ADT in my home. It works great. Their rep offered me one number, but then that wasn't honored by ADT. I guess the technology was older. The person who came to install was very good, very knowledgeable and he gave me my options. He gave me four options of different plans I could do. He made it very comfortable in talking with them, and he was certainly professional. I decided on a program I wanted, and he got it up, and then got it installed.

In previous homes, we had ADT, but we lived in the city and dangerous neighborhoods. We thought we were okay here, so when we moved here, we didn't add it to the house. However, our next-door neighbor had a break-in during the day. We got ADT because we already had experience with their company. The installer was friendly and very clear. I felt very comfortable and everything is what we expected. We are tenants and because we cannot go through the walls of our house, we couldn't install the cameras. We had to add those cameras on our own. Besides that, we like the doorbell that has a camera and it has a good range. It's also very easy to arm the alarm and take it off. We keep it armed all day in the "Stay" mode because there have been break-ins.

The installer was very helpful, answered all the questions, and gave a detailed explanation of all the different options that we had. He was quick with installation too. The system works well. I like that I can do everything from my phone and then I can activate my system if I forget to do it before I leave home. It's very good.

The ADT sales reps were very friendly and very informative. The only thing is some of the hardware wasn't on straight. So, I do have to call them back and let them know that they may have to come back out because it's not straight and it looks like an eyesore to me. They are willing to come back out once I'm ready. I have to paint on that area. Once I'm done doing that, then I'll call them back out to come straighten the merchandise. Other than that, everything is fine. I would encourage others to consider ADT. The process was painless. The sales rep and everyone was very helpful. I do appreciate the great customer service.

The ADT salesman gave me different options and then when their rep who would do the installation came here, it was totally different. I thought it would include the cameras and stuff like that but when the installer got here, it kept adding on. So they were just in a hurry to get their sales and they wanted to go to the next call. I was disappointed 'cause I thought I was gonna get two key fobs, one for my husband and one for me. But I only have one. The installer did a good job. I just wish the package is the same as they tell us on the phone.

ADT was my first call. I talked to some lady and she explained to me a lot and convinced me. The installers were pretty clean. They did a good job on setting up everything and they were professional. I was happy with that. I like everything.

We were having an issue with our home fire alarm system, and we wanted to get it taken care of. The house had security in it already. I saw an ad in one of the magazines I was looking at. I looked up ADT, called them and they answered my questions. They came out, we got their system put in and my wife seems satisfied with it. The installer was very professional, knew exactly what he needed to do, and did the best work for us. We had conference calls, and I talked to him three different times. He thoroughly explained how it was all going to work, what we needed to do, and what we could or couldn't do. He was very good at all the questions I had as well. He was very knowledgeable and helpful.

My family had ADT back in the past. So, I decided to give them a call. I wish the reps would have gone into detail about how much it would cost it. They tell you you get $850 for free. Then, the guy that showed up said he wanted over $4,000 after the $850. So, I wish ADT and everybody else was upfront more about the money. Besides that, everything's been fine. The biggest thing that I had a problem with is we waited a little over a month to get an install. It was almost five weeks. The lady I talked to on the phone was very nice and pleasant. I told her exactly everything I wanted. I told her we didn't want sensors in the house because I leave dogs out at night and when I'm gone, the sensors would work. The she said, “You should get the system almost typically free. We're going to give you $850 of equipment.”

I liked ADT's customer service. Their rep did everything that she could to get me signed up. She was very professional. The installation was okay. I don't feel as though the installer provided everything that I could have gotten. I had an allowance but I feel like he did the bare minimum. But he got me some services, so that was all that was needed.

I looked at a lot of security systems and I wasn't interested in installing them myself. I wanted the security of a company installing it. I went with ADT and the installation went fine. It was hassle-free on my part, which I appreciate. We have the motion, fire, panic, and door security features. Everything works fine. I only wish ADT had a better price.

It was straightforward to set up the system and get everything working. The only thing that was a bit of an issue was my initial consultation. They didn't tell me that the 29.99 price didn't include the camera system. Other than that, it was fine. I'm satisfied with the features. I've used ADT before, so I felt comfortable using them again.

The ADT sales rep that I spoke with on the phone was fine. The gentleman that came and spoke to us in detail about the system before he installed it was Tyler. He was very nice and very educated. He was very knowledgeable, went through everything step by step, and it was a pleasure to talk to him. I would recommend him to anybody. He grew up in the town that I was a policeman in. I retired in 1996 and he graduated high school in 2008 in Princeton, and he recognized my last name, apparently, from my children. He couldn't have went into any more detail. He explained everything completely. As far as what was installed, we've got a sliding glass door, we've got an entry door, and we've got two windows, and everything is covered. We got the camera that I went ahead and mounted on the wall that covers the entire living room and both the entry door and the patio door.