ADT Reviews

The team has worked well to give us something running. The system has been pretty decent. I'm happy with it. If I had to get one for my personal residence, I'd certainly consider ADT.

The salesperson was very nice and pretty much laid out what was going to happen. Then the tech came in, installed the system, and was very knowledgeable and willing to help. For what the system is set up to do, it's fine. It's doing what we asked it to. But as far as can we see who's at the door at the time? None of this is set up. Also, I'll get a message about the back door and the system rings but there's no reason for it. Then I'll call the house and talk to my wife and she says, “Oh, I don't know. There's nothing back there.” But there's usually some way of verifying why it rang so I don't pay too much attention to it.

There are points where people could use the system, but it's expensive and it's gotta be worth it. If you are anxious about the safety of your neighborhood and your home, that might be a decent trade-off for you. But you have to think about it. I just don't think it was the right trade-off for us. Somebody offered us a discount in the beginning, which is why we opted to get the system. As it turned out, this neighborhood is incredibly safe and we probably didn't need it, and it was a huge expense that we didn't need. We had ADT in our past house, too, and it was as expensive and not that helpful. The other problem was with that other system, we have four cats and the cats would trigger the system periodically. So, it was more of a problem that the cats would trigger it than assailants getting into our house. And that was a much less safe neighborhood.

Ralph was my sales guy and he was fine, but there were a couple of miscommunications with the whole doorbell thing and what I would have to pay. I've had to go through a couple of different doorbell cameras because they weren't great. It's annoying to me that I have to pay Google Nest an $8 fee a month just to be able to see my videos when I already pay ADT almost 68 bucks a month for all my services, plus the doorbell that I had to purchase. When I wanted to get rid of ADT, I couldn't because they said I was still under contract. Overall, I'm somewhat satisfied with the service package that I have. But I could have it doing more, but I don't really know all the other features that could be offered. All I ever do is just set my alarm and disarm it.

I was considering dropping ADT because the technology had not advanced, and I didn't feel I was getting my money's worth. I've been with them a long time and the cameras were outdated. So, they updated what I needed to have updated, and I'm happy now. I had a bad experience, and when I called the customer service initially, it was coming from Indonesia and that really pissed me off. There was a big language barrier. The repairs went very well, though. They really haven't upgraded the camera system and they wanted a lot of money to do so. They put in a different camera system, so what I really rely on them for is fire protection. They'll notify the fire department if your smoke alarms go off. One of the biggest things about ADT is their smoke detection.

ADT was very helpful on the phone. They have been responsive if there was a problem at our house. The system is functional. It's a little difficult to understand at first. But after having it for 11 years, we're used to it. It's easy to sign in and out. It's expensive to install, but it's very reliable. I feel very secure.

I like ADT from day one when I became a homeowner. Everything is excellent. I have a good experience with ADT. They have good customer service. But the price is getting a little high so this is the last year I'm gonna keep it.

I would recommend ADT. The installation was good.

I've called ADT to see about renewing or reducing. When I originally signed up, they said my monthly thing is almost $50 and it was because of the equipment, which I get, but it's more than two years now that I don't have a contract and they couldn't do anything on the price. So, I keep the service, but I'm not happy with it.

I'm totally satisfied with ADT. Their reps have actually been very friendly. I called to get rid of it because I was like, "I'm trying to cut back on bills. I'm not going nowhere right now and there's always somebody. I don't need no alarm." They gave me a discount to keep it. Initially, when I moved in Troy, I needed a system to make sure that my father could beep so that I know if he tried to access the doors. I got ADT. ADT is really reliable. I have not had any issues. And when something did go on or when at least they were made aware of it, they reached out to me. I didn't even have to call them.

The installers knew what they were doing. They were in, out, and on time. Even when I sold the other house and I moved to this house, it was easy. Kept the other service on until I sold it. As soon as I bought this one, they were here the next day and had me all hooked up. However, I had a malfunctioning smoke detector and I was on the phone for an hour. The guy was in India based on his accent. He had me running up and down the stairs checking this and that. I'm 74 years old. I can't go up and down the stairs.

When ADT quoted me the price, the initial installation was not what I would pay. But if I could get out of my contract at this point, I'd jump like a Mexican wrestler. Most of the time, ADT would tell me that techs would come from a window from 8:00 to 12:00, but they would not show up. And I would get a phone call at 20 after 4:00. Also, I thought I would get a credit on my insurance. I get a lousy $5.00. I got a thing in my house that tells me that somebody broke in. And I get a phone call from the police that somebody did. I could leave my dogs there and get a better response. My dogs bark when somebody comes to the house. That's as much as I get out of the system.

I'm not happy with ADT because I asked to get my bill lowered, and they hung up the phone on me. I just wanted to lower my bill because I've seen the pad that was the LCD and it's not the one that I have. I tried to tell the guy that it hasn't been working whenever I try to set the alarm. It just says garage door is open and it's not. They were supposed to send somebody out to fix it, but they never did.

At the time, ADT's system was the newest thing out. But now, it's old. ADT hasn't come out and check it. The batteries would go, I would call them, they would send me batteries. One of the sensors has not been working for years. I don't use that sensor so it hasn't bothered me. Other than that, the system does what it's supposed to do. When the alarm does go off, ADT is persistent with calling.

ADT is a good company, but they have to take care of their customers. They have to check their customers' equipment. Make sure everything works. I've been a customer for 10 years and they have never come and check their equipment. It was just phone calls. The main thing that I want them to do is good installation. They have to have a good installer. Otherwise, we would always have a problem. The workmanship is bad. My alarms don't work as they supposed to. Some of the keypads need batteries. And my cameras and doorbell don't work. I have a lot of problems. I cannot get anybody to fix anything on my business. Also, the installer stole some tools out of my garage. I called ADT and they told me that I had to call the guy who installed them. I did. I don't know if he died or I could not get ahold of him. He was an old guy. But ADT would not call me to let me know anything. I'm ready to change companies.

We've been with ADT for more than 15 years now. I haven't had any issues and had pleasant conversations. The only thing is there might have been too many phone calls. Other than that, the system works fine. One thing I don't go along with is all the individual equipment that they have is battery-operated, but that's just the way it is. I like their quick reaction when the alarm goes off. We haven't had any issues because we keep everything up-to-date and we try to make sure that everything's running without any hitches. We had one incident where we took a door off, put a door on and we wanted to just take the sensor and put it on the door. ADT told us that somebody would have to come out and put it on, which we couldn't understand. That was the only thing that I didn't agree with because it was the center. It wasn't like we were putting the panel on.

Don't get ADT. They don't follow up on phone calls and security system issues. They take their own good time doing it. I always had to wait several weeks whenever somebody is in the area. Also, they didn't come out to fix stuff that would need to be fixed. The alarm worked out of sync on the door, so the connection didn't meet. The pad was so old. It didn't work properly, and it still doesn't. It would say fire. It would go off, beep for long periods of time until it stopped on its own. I didn't know how to stop it, because it was something in the system. It was a defect in the pad. I didn't feel safe with it in the home. I need to call somebody because I need them to stop taking the money out of my account. I'm getting ready to cancel it, because after me having them for all these years, they sent me a letter saying some kind of service I'm supposed to get that they were no longer doing.

I now have an upgraded and better looking panel. Also, the police call us quickly. That is ADT notifying them. We're happy with ADT.

ADT deals from 1:00 to 4:00 because it doesn't narrow it down. And whenever I came, the tech showed up at another time, 10 until 4:00, and I wasn't home. I was down the street and I didn't get the service I needed. This last appointment, I didn't make any plans because it wasn't on my calendar. He said we made plans the first time. But the first appointment I did, he showed up 10 until 4:00 and he said, "It's gonna take some time."

ADT is a good company, but sometimes it's hard to get a live person to come and help me. But if I complained enough, they would send someone out and usually they would not charge me. They have satisfied what I wanted. They are very good about saying when we should upgrade things or they changed some things that had to be upgraded. And when they came, they showed me new things. So, I have updated my system from the beginning. It has worked out well.

I took it on at one price and ADT lowered my rate. So, I wonder if I need it. I started out at $55. Now, they're up to 75. I got a house with six doors, which I know cost more. I got six sensors on the doors. And I don't know if my motion detectors even work. I got three of them in the house. If I had a good dog, I'd eliminate ADT. I just want the dog to be my protection.

Everything has worked just as it was designed. The young man from Kansas City that came was personable and made everything go exactly as we would have liked for it to go. Also, I've reached out to ADT a couple of times and it was always satisfactory. If you felt the need for coverage or alerts, call ADT and see how it would work for you.

ADT's customer service has been horrible. I called them to cancel and they told me it would cost me $700. I said, "What? Are you kidding?" "Nope, nope. We're not kidding." The guy was very rude about it, too. He didn't try to explain anything. I'm going to keep it until the contract runs out and I really hate it. I wanted to cancel because the system hasn't worked in almost a year now. It's just garbage right now and I'm paying for nothing. It's almost like a reverse ripping me off. It's like somebody robbing me, but they're pretending like they're protecting me. I'm very disappointed, very upset with it, and I can't wait for the contract to end so I can cancel. We haven't used it in almost a year, but I keep paying every month for it. So, it's very frustrating and I will never go with ADT again.

ADT's service has been excellent. The camera system is excellent, too.

My impression of ADT's customer service is poor. It used to be excellent. When I called, I immediately got a human to speak to. Now, I would call and I speak to an automated system, and I have to drill down until I get to the right person. It's annoying. And there are people I speak to who seem to be overseas. It's difficult to get my point across and get the issue resolved. So, my experiences with their service have not been good.

The system is great and works good. Also, the app is convenient and easy to use.

The sales rep was informative but a lot of the things that he made promises on, like no charge when a technician comes out, is not true. The equipment keeps going in and out and it's annoying when I can't troubleshoot it over the phone. I have to get a tech to come out and then they charge me for it. Overall, it hasn't been a great experience but it's not bad enough where I would say I wouldn't continue to use them. I am planning on moving and I will use them again.

The whole service feels like it's a scam. 80 bucks a month is ridiculous for the service they're providing and I paid a lot of money upfront. I paid $5,000 for this thing and we asked them for basic stuff like the ADT sign for our front yard and it's not built in. They said I gotta call a different number. We called five people in their corporate office just to be told no in getting a sign for the front yard to say we have a security system.

When I got the doorbell, I thought that was free and I didn't know there was a cost to it. I don't mind paying for it but I wish they explained and went over everything and took time with the customer to show them how it works. They didn't show me everything, which is what I was really displeased with when I first got the system. There are some things I didn't quite understand and I just had to pick up pieces. Then, when I called, sometimes I get the help and sometime I couldn't. Also, I had a little trouble with it when they overbilled me. They billed me for a bill of $297 or something like that and I couldn't understand why, but they did pay me back.

I'm glad I have ADT. It's so easy to use and I'm glad about that part. They told me how to work it when they installed it and they also came back to show me. I am happy with the alarm system and the monthly fee is reasonable.

They came out and took a look at our system. They've been very positive, they know what they were talking about, and they're very professional. We got what we needed and whatever they recommended for us is really good. I'm not a big fan of the Google Nest system, though, but other than that, it's fine and it makes me feel secure.

The sales reps at ADT never told me it was a three-year contract that I entered into. The consultant came out to hook up the system, which came with the home, and I told him I really didn't wanna pay anything since I'm always home. The next thing I know, I'm being charged. I called ADT back about 16 months ago and I said, "Why am I being charged?" They said, "Oh, you entered an 18-month or a three-year contract." They said it was all a contract online and I don't remember ever signing it. I think the installer signed it then on my behalf. It was an electronic signature.

I told the ADT rep what I wanted to secure. I stay at home a lot but when I'm gone, I have packages on my porch. I wanted a camera. I wanted a doorbell ring. He said that my doorbell didn't work. Come to find out it does work. I ended up getting a keychain and two cameras. The cameras have been working great so far. I never had a problem with the thing that's in the house. When they do go off, ADT calls. Since having the system, I feel better because when I'm in the house by myself, I put it on stay and it could go off if somebody who is not supposed to be in here is here. So, I feel secure. I experienced a sense of security. I could leave my packages on the porch. They're being watched by the camera. So, if somebody comes and takes my packages, I know who took them. I feel good with the system and the area that I'm in.

All the interactions I've had with the reps at ADT are positive. They answer questions, and when I've had alarms, they respond immediately. When I upgraded my system, I was here and the man who came to install was professional and nice. He did what he was supposed to. Right now, I'm having a problem with my system because my keypad said that the one in the bedroom's battery was low, so I had to go around because I got six windows in here. I had to figure out which one it was. And when I took one of them, a loose something popped out of it. I called ADT. Instead of them sending somebody out here, they sent me something to put in there. I haven't even tried to fix it. So now, the only way I can use my alarm is to arm it on my phone.

When I first became an ADT customer, there were a lot of things that were told to me by the sales gentleman that weren't the case. If my $100 was gonna be refunded, then they tried to bill me for the sensors. I've also had issues with my tablet since November. I've called a numerous amount of times. They finally sent someone out and tried to bill me for the service. It ended up getting refunded, but after I put up a bit of a stink. And the service doesn't work consistently. I'm not exactly happy with ADT. If I weren't in a contract, I would go somewhere else.

I'm happy with ADT. It's been good. When I had a problem, it got corrected right away. People who came out to service were always very knowledgeable, polite and nice. However, ADT is a little expensive. They keep going up in price and it gets harder for us folks who are on Social Security and a pension.

ADT's customer service reps have all been good. They're on top of everything, easy to talk to and they get back to you easily. We just had a recent issue where I had to make contact with them. A repair team had to come out and check my system and they fixed everything right away. They were awesome. I'm happy with them. I do use the app and I like it. ADT is a little pricey but I feel safer with the system put in.

The service of ADT is just not good. It's hard to reach someone and it's hard to get them to come out to your house when you have a problem. They need to go back to the old way and show that they care about their customers. It's a security, so we need to feel secure. It's not good when you have a security system and you don't feel secure. When you're calling them, they want you to be the IT person and we don't work for them. That's why we have them as a provider because we need help.

Everything is going very well with ADT. The installation of my system was good. They took care of business. They were very courteous, professional and thorough. They've been on top of things. The only issue I've had over the years is I have to charge for the new batteries. Sometimes I thought that was a little bit goofy. But other than that, I'm very happy and satisfied.

ADT is working perfectly and we feel safe with it. We had ADT back in the nineties, so we knew to go with ADT. We used to live in Ohio back in the ‘90s, and then when we moved back, we went with ADT. We like the security on the windows. We also like having the Google pad.

I'm not too happy with ADT because things are not working. When I try to get technical support, it doesn't happen all the time. The closure of the windows is not connecting like it's supposed to. I'm just tired of trying to deal with it. And when I call ADT, it's hard getting through to them. So, you burn out sometimes. I'm thinking of going elsewhere.

I started with Protection 1 back in '06 and then they were bought out by ADT and everything was a seamless transition. I was so pleased with them, I bought them for my new house. Everything has been positive with my experience with ADT. They asked questions about what I was looking for and they responded with various options for what they could provide. They were professional and their service was reasonably priced, too.

Since ADT merged with Google, it seems that the service has gotten a little bit more expensive. I used to have free service calls with them and now I pay for the service calls. In fact, I just had someone come in to give me the little remote thing and that cost me $129 just for him to come in and program the remote. But the service has always been great. Whenever I need to contact them, I have to do everything by phone and they always answer right away.

I had ADT for years and when I moved last August, I went through a company in down south to get my mortgage. They hooked me up with an ADT man there and it was a bad experience. He went over what he thought I should have and I told him what I wanted. Then he sent out someone and that person went on and on about the things that I should have. They used a little scare tactic and before you know it, I was up to $1,000. But I didn't go with it and I just went with some of it. I’m 73 years old and I did not want a big bill. I also had no idea I was going to do a contract. I would love to get out of it and to deal with somebody in this area. But the one I got is for three years.

I was with another company, with my last house, and I decided I'd go with ADT. The realtor suggested it to me, and now, we've had the system a little over four years. I feel very secure.

I'm sorry I have a three-year contract with ADT. When I was getting my loan from the loan company, they offered a concierge service to hook up a lot of things and I got a little swept away because I was under a lot of stress to sell my house and because I lost my husband. I didn't realize I had a three-year contract with ADT until after the fact. The guy that installed the system was wonderful, but then my follow-up calls with them were a little to be desired. However, it's okay now. I'm using the system, and everything seems to be working fine.

The sales rep was good. He convinced me that I was in a high crime area and that it was a good idea to have the system. The price was a little above average, but then the service is well known. Subsequently, I found out that a high crime area is around but not anywhere close to me. It wasn't stressed to me was how long the service contract was for as well. I found out about a year later when I thought about getting rid of the system that the contract was for three years, so I'm just waiting for the contract to run out.

ADT is a good system. The touch screen is easy to operate, and I like the idea that I can just touch it.

I got a mailer from SafeStreets and decided to take advantage of it. I was supposed to get a $100 gift card, but I never received it. I've been with ADT for at least two years, and I've made mention of the gift card before but nobody's ever done anything about it. Other than that, the installers were great. They were prompt, professional, and knew what they were doing. At night, when we go to bed, we have the motion detector, and I like it.

The cost reasonable and I'd recommend ADT, but there are issues that need to be taken care of. I have a lot of difficulty with cameras going offline. I have to call ADT about once a month to get things reset, and everybody that I call to deal with is excellent. They're very informative and knowledgeable, and they try to help. I just wish I wouldn't have to reset it sometimes. If I'm out of town, I can't reset my gateway from there.

ADT is a good company, and I've been with them about 20 years. I called and got a price, then when the installer came, they had this Docusign thing. When I signed up, it was something different than the price that I had been quoted. Other than that, the quotation was good.

The installation of our ADT system was pretty easy. The installer came out and told us what he was going to be installing and he was very friendly. So far, the system does what I need it to do. But when their door-to-door salespeople sold us up on the system, they told us that we were going to get a 20% discount on our home insurance and we found out that they were not truthful. Whenever we gave our homeowners insurance the information, it ended up only saving us $10 for the whole period and not at all close to what ADT's reps said it was going to be. ADT also needs to change the wording of their six-month guarantee. On the website, it says six-month guarantee where if you're not happy, you get refunded. But when I contacted customer service, they refused to honor it.

ADT's reps came out and handled the installation quickly. They gave me the stickers that they thought I would need to put on my doors or windows and a sign, and nobody has stolen them yet. They occasionally send out a refer-a-friend or a family member thing and there's a $200 incentive on that. I've talked to a couple of neighbors but they don't want to do it. Other than that, I called ADT once for a battery and they're sending me out info on how to change batteries. I also called them for a replacement of a sensor but we were guilty of that part because it needed cleaning. So we went out and got a little telescopic duster. And when my wife cleans, she cleans all the security sensors that we have.

ADT is good but they're getting more expensive. So cost-wise, the other competitors are much cheaper now. Also, when the alarm goes off, the app doesn't really give me a ring so I can see what's happening in the house. They should add that to the app.

I haven't had any problems with ADT. They’re prompt whenever the alarm goes off. We had to contact ADT recently for something that had to do with the outlet on the wall. They sent someone out here. It had something to do with the battery out on the shed, though. They talked me through installing it myself. Overall, I like the system's protection. It is prompt about going off or if the door is open. What I dislike about it is it's not loud enough. My husband and I were asleep one night, and the alarm was going off. They had to call us to let us know to get up and turn it off. It was that low.

I've always been happy with ADT. I set the alarm off accidentally twice, and they followed through with what was supposed to be done very well. They dealt with it very well. I was pleased. I like ADT and everyone involved with it. The few times I've dealt with people from ADT, they were great.

ADT is all right. I've had them as a servicer for quite some time now, but I'm considering some other options of securing my home at this particular moment. I wish things would be better. My unit is due for an upgrade, and I've been having issues with the battery and everything else for some time now. ADT doesn't seem to be overly concerned or too responsive when I call to get someone out to replace the battery and everything else. They always wanna charge me for a battery when the battery should come with the actual system.

ADT was a little bit misrepresented on the ability to be able to cancel the service. I'm not happy with that part. The representative told me that I could cancel. I've been using the service now for all this time, but they're too expensive for what I need here. I need a video system, and they're way too expensive on the video system. I was looking at a video system, found one, and called ADT to cancel, and they said they couldn't cancel it because I got it through a third-party vendor that they used. The other party had to cancel it. If I cancel it, then I got to pay them over two grand. I was misquoted on the information.

The installation was a piece of cake. And the system's features are very good.

My camera hasn't worked since last fall, and it was partly my fault because they sent me a camera in the mail, and I'm 77 years old, I'm not climbing a ladder and changing the camera. So, it's not fixed. I was thinking of just canceling the whole thing because I'm paying a fee for a service and it should be warranted. I've seen rainwater pouring on it. So, it's in the wrong place. I'm not really happy. ADT's customer service reps were very nice, but when I go away, I'd like to know that my cameras are working, but they don't. Sometimes, the door doesn't work. They're not very clear. If somebody came and walked in the back, I could see the person walking in the back but I wouldn't be able to tell who it was.

ADT is not on top of their business. Every time I had a problem, I would call them, they would blame it on something else. Half the time, they don't know what they're doing. By the time they answered my question, they transferred me to five people, and they would keep on handing me to somebody else. I'm not happy with their service. They don't mind getting people to get their money and their business, but when it comes to time that I would trying to explain to them for a problem, they don't care if I left them or not. Also, the system does not work good and I'm not happy.

We did the monitoring with ADT, and we have the camera service, which sucks. It's only 30-second little clips. It does store it in the cloud. Sometimes, it doesn't work when I need it. It takes too long to pull up. When I don't need it, it's there instantly. So, just for an instance, I had an incident. The sheriff came over to the house. I let him in and tried to find the clip, and the camera is not even working. I tried to find another clip, and we could see one of the sheriff officers walking through. When I have an incident I wanna report up, I want that thing recorded 24/7. If I need to go back two minutes, three minutes, or a day, I wanna be able to do that. It's not reliable.

ADT's reps made it very easy, and made an appointment to send a man out to do the work. It went smoothly, and explained what I was about to buy, what I would pay for and what I would get. So, it was all great. I'm happy with what I bought. Also, the techs were very good because they had to go under the house. They were very careful and willing to do things. I hate going under there. But they did that and got everything put up like it was supposed to.

ADT is good to use. I may need to upgrade my doorbell because we don't get as much as what I see advertised on television. But I like the idea of it. I'm satisfied. One time, there was something on the system that was going out and we called. Somebody walked us through what needed to be done, and it was a good interaction. Somebody came out here recently. He was looking for some kind of a switch thing. And when he went into the rooms, he was not careful with what he did in the closet. Even though he was told that there was no such plug or switch in that closet. Just dragged the clothes this way, that way. And he took a long time to get to the point of what he needed to do. He seemed to be trying to find easier ways out. And in the end, he had to do what initially he thought he had to do. He did his job and everything was good.

I would have ADT offer more things, like the doorbell where you can see people, like Ring. Other than that, I'm satisfied.

I've been with ADT for over 28 years. I tried to ask for a free upgrade to something better but they just told me no. That's surprising for a customer as long as I've been. I felt it was unfair for them to tell me just no. I should have a better keypad. Other than that, everything is fine. The alarm system is good. The windows and the door locks are fine. When I had a problem with anything, ADT helped me out.

In the past, ADT was pretty sloppy but lately, it's been very good. The workers that came here were lazy. They didn't really wanna help. I asked them to go into my phone and do this and do that, and they would get the phone back to me. Now, they got better workers to come into people homes. They're more nicer. They're not in a hurry. Also, ADT paid me back when I told them about how they went into my account twice. As far as anything else, they did help me with my equipment a couple of months ago because the doorbell burnt out and it shouldn't have burnt out. David and I spent $1,900 for our equipment in the house, and they said, “Oh, you're gonna have to pay for it again.” I said, “No way I'm gonna pay for something again, and I had put all this money into my home.” They did fix it for free.

I have several homes, and we have ADT systems in all of them. The alarm monitoring is timely and accurate. The ease of use of the app is fine as far as turning the alarm on and off as needed. I had a couple of issues trying to get some yard signs, which they would not supply me with. Also, there have been issues with one of the panels. But those guys have been fine.

I'm fairly satisfied with my ADT service package. I've added cameras and Wi-Fi and the technicians were very good and very knowledgeable.

I'm very happy with ADT. They came out and did an assessment. I told them all I wanted to have. They gave me everything and showed me some newer technology, which I availed. So, I'm very happy with what they offer. I like the control panel. It gives me a lot of information in one place. Also, I liked that the reps were not high pressure. They were pleasant to work with. And the service calls that I made so far have been excellent and timely experiences.

I've been satisfied with everything that ADT has done since I've had them as a company. If my alarm set off, they respond very quickly to make sure that it was either the owner or they would notify the local police to come and check it out for me. I talked to them to deal with an issue that I had on removing a code off of my system. They hooked me up on the phone with this young lady, and it took a little minute because it was an old system, but we were able to do it to my satisfaction, and I appreciated their help. She walked me through it. That was another good thing. No one had to come out.

ADT's reps were very helpful. Everything went smoothly. We used it a couple of times. Smoke multi detector went off only when I was cooking. It’s very sensitive. Quick response. I'm happy with it. I just gotta get one of those magnetic sensors for the window. I gotta figure out how to have it sent to me. I saw it on the floor. I didn't realize what it was and threw it away. After I found out it was missing, I know that must have been what that was, but it was too late. Other than that, the doorbell camera and the sensor for the sliding doors work seamlessly, so I'm happy with it.

I don't want ADT anymore. I wish I was out of my contract so I can cancel it. It's completely useless. The services they provide aren't necessary. I can get stuff a whole lot cheaper, and then I don't have to deal with any contracts. The products are subpar and completely aggravating to use. So, I'm 100% unsatisfied. If there's any way that I can get out of my contract, I'll be much more happy in life and not as miserable as I am having to deal with the product.

I always had a good experience with ADT. They are fast if our alarm went off. They would respond, call us, and find out what was going on. Also, if I called for a bill and I wanted it adjusted to another day, they would not hesitate to work with me with that. The installation team was out at one time and they reviewed their pads. Very positive. Even when they put in the system after I had moved, it didn't take long. I was very satisfied with the package. As a single parent, everything went well.

I'm not happy with ADT. I've been trying to cancel it for months now. I was told I can't. I'm just waiting until the end of my agreement in October to cancel it. They haven't provided the service that they said they would. When I tried to upgrade and get additional cameras, the cameras were astronomical. It made no sense how much they cost. So, I looked elsewhere and I found a service that gave me exactly what I needed for the same price but with more cameras and more service.

I couldn't get anybody to help me. I wasn't gonna cancel my service until I called today because I got a notice saying my bill is 30 days past due. When I talked to an agent last week, she gave me $100 credit, she was to give me 9.99 bill for the next three months, and it would go to 29.99 to help me get through this time in our lives. I got a notice today saying that never happened. I called, sat on hold, talked to a representative, and they said, “No. You have to call this number,” which is Safe Haven. I've never been able to get ahold of them because I would be on hold for a minimum of 20 minutes and I’m at work. So, I'm frustrated.

The ADT sales representative was absolutely marvelous. The problem was they wanted to charge me a unreasonable amount of money to upgrade my system. I stayed with my 20-year-old system. We have been loyal customers with ADT and them wanting to charge me an outrageous amount of money to upgrade my system was unbelievable. I have my payment to ADT taken directly on a charge card every month, so there's no worries with respect to them having to process my check. I also have the ADT home health monitors. But if I had to do it all over again, I’d dump ADT.

I've been a customer for five years and the features are very good. One time, I had a siren that wasn't working properly and they fixed it in just a few minutes.

I was pissed off because I had problems with my system and I called ADT for some assistance, and the young lady was supposed to call me back. When they came out and put my sensors up in the basement, they put it in an area where it would not do well on the back door. That was my concern with her. I couldn't get in contact with anybody. I wanted somebody to come back and see where they could place the sensor or in another area on the door, but nobody called me back. I wanted it where if somebody wished to break in down there, we could at least hear it. Other than that, customer service is like a gem. They own it. It has been as expensive as any electrical device consisting of a camera. And when the weather would get bad, it would too. Other than that, it's okay.

I had a problem with my previous provider and ADT seem to be a reliable company so I switched to them and it's been much better with them. Also, they agreed to lower the fee. That was a good interaction. The initial installation was complicated, though, because my previous system is a wired system. They had to check everything out. Mostly, I kept my wired sensors on all the windows and doors. But a few were not working correctly, so they put on wireless sensors instead. It took a while to get it all to work together and they did a good job.

The tech tried to fix my alarm last week and it broke again the next day. It's very frustrating for ADT’s system not to work and then they wanna charge me $60 just to send somebody out to fix it. They can improve on that. But it was very positive dealing with the person they sent out.

I had a tech out to service the system and it was good. They got the job done, although it took three days to get them there. They had to order a part and it took a day or so to get it. But they were very professional and did not leave debris in my home. They cleaned up after themselves.

This is the third residence that I've lived in with the ADT security service on it and the techs have been great. Several years ago, I had on one of my outbuildings a bay door that we had a sensor that had an intermittent problem. I called up ADT and they told me how to disarm that particular system. The following day, somebody came out and replaced the sensor. Also, I've never had an emergency, but I have had it go off, normally because of something I did or didn't do, and their response is immediate. They always offer to call law enforcement in.

I've called and the customer service reps have done what I've asked them or have answered a question. But other than that, the customer service is just one of those things. I have two stations and one of them had a battery problem. The lady said I could go to Walmart, Costco or Rite Aid and get a battery and put it in myself. But I couldn't see how to put it in. So I asked if I could have a tech. And I'm glad I had a tech come out because he had a heck of a time putting it in. That wasn't a good experience for me. The system is not plug-and-play. I got charged for the tech, which didn't make me happy but I understand. I had to call somebody.

If the equipment is down, ADT has a specific channel and they cannot go out of it. I have a Sirena outside the door and it’s annoying when the alarm goes off. It broke and just to come and figure out what’s wrong with it, they want to charge you upfront. For low battery, you have to buy that. They don’t have the technology to prevent the battery from going out. They are not as fast as providers nowadays such that even before it happens, they tell you something is wrong and you need to work on it to fix it. But ADT is good. I’ve had them for a long time.

When they were introducing the packages, it wasn't that very clear and I was asking the rep for an email follow-up but I never received it. But I went ahead and had their system installed. Then, I was supposed to receive a $100 Visa card for the reward but until now, nobody has reached out to me. I have received no other customer service calls and I just realized that it was not ADT, but it's their vendor. I really hate it and I have to reach out to them, go on websites, and find out what is the relationship between them and things like that. Also, I was being transferred back and forth and that was not appreciated.

ADT's customer service is atrocious. When the guy first came out to set up our stuff, he was super unprofessional. He oversold us on a bunch of stuff that we didn't need. My girlfriend bought a home that was already built and she bought the exact same equipment that I bought. Now, we're locked into a monthly rate of 49.99 for the life that we own our home. Her monthly bill is $80, so it's $30 more a month. And I had a $500 credit. I paid over $2,000 for all my equipment and she paid a grand. We both live at Maryland in the same community and HOA, the whole nine yards. We've all got the same window sensors and smoke detectors. We have the same security.

The only problem I have is with the remote. I upgraded the remote and it keeps going offline for some reason. I contacted ADT to no avail because it still keeps doing that. They tried doing some troubleshooting over the phone and it worked for a minute but then it went right back to going offline. Also, it takes a long time to get to a live person.

ADT was recommended by my uncle and he had a lot of positive things to say about it. But I had the opposite experience. I'm paying to have cameras outside and I haven't had an active recording since February 5th. I'm busy and I haven't had a chance to call them but I know the rates are going up so I need to make a phone call.

Recently, I had an alarm go off and ADT called me, and the police. And everything worked out perfectly well. Somebody opened the rear door. But, it was a false alarm. Their reps were very helpful. They talked me through one repair, which they were kind enough to do.

I'm not very happy with ADT right now because I've called four times to get a new sign because my sign out in front of my house is all cracked and broken and I still don't have a sign. The guy who had me set up my system took off all my alerts. So, I don't get an alert at all if anybody's around my house and I don't like any of that. Every time I got in contact with anybody, they said, "Yeah, I'm gonna put that order in right now to get you the stickers and I'm gonna get you a new flat or a new sign that goes to the ground." And I still don't have one and it's been over a year now.

All my time with ADT, I have not ever had a bad experience. They're very straightforward and thorough with my concerns. They answer all the questions and always try to find ways to solve any issues. They even asked me if I was interested in receiving an upgrade. I can arm my house from the app they gave me. I also use it to pay my bill. The price is good. I'm at 37.99 a month. They dropped the price for me.

ADT has excellent customer service. Although my equipment is outdated, it's functional. It serves the purpose. Recently, I had considered calling them because whenever I've had a technician out here, I would ask them, if I had to promptly call 911, what two keys do I hit on the monitor to summon help? The only thing I know is when I have the system on, if I was to open a bathroom window, master bedroom window, that alarm will sound off and it will immediately go to 911. My master bedroom is close to the front entrance. If someone was to try to force their way into our home, I would want to put my fingers as fast as I could on that wall unit so that I can summon help. Perhaps they have something more upgraded. I wanna be able to get my hands on that unit and press the button 'cause there's no way I could ever dial 911 in any process like that.

The price was good and the agent that came out to talk to me was phenomenal. She's helped me with a couple questions since then. I'm happy with her. Everything with ADT is great, except I thought that it would be a quicker response when my smoke alarms went off. I drove down my driveway, got out of my car, and came out my steps. My smoke alarms were going off and there was smoke everywhere but nothing happened at that time. The fire department wasn't notified. I had to call 911 myself. By the time I got off the phone with the 911 operator, ADT called to ask if it was valid. When the fire alarm went off, it was supposed to be a quick thing that it was done. If I hadn't come home, who knows what would have happened.

ADT is good. If I have an issue, I call and they help resolve my issue. When I needed a battery, the technicians came out and took care of my issue. I appreciate the service.

When they came and put in the camera, nobody told us how to work it. When I called, the first person I talked to was not very helpful or nice or wanted to even try to assist. The next person I talked to was very patient and the person they transferred me to that helped me was good and asked questions to make sure I understood. They walked me through it while I was on the phone to make sure I got it. However, the price is too high. ADT could also make it easier to get through to the right person.

I like ADT's technicians. When you have a problem, they come up very timely. I was happy with the last package. Now, with this package, things have changed a little bit. Things get updated and works a little differently. The last time I had ADT, they had something like Ring for a while. Parts of it were confusing as we were sorting out different things. But I got into a good place with ADT with my last experience. I had to add on the CCTV part of it. I like the ability to access viewing on my phone of my front door and that my phone buzzes every time somebody nears my front door. I can see a picture of it. I have cameras on there so I could go look and see what's going on.

Their reps are always top-notch. We've had any problem, question, and situation resolved thoroughly and quickly with them. Also, the system is great. It will alert us for fire and it tells us when there is activity. When the alarm is set, it tells us when someone opens the door from the outside and we're up-to-date on any activity that's going on in the house. We feel safe.

It was easy to get in touch with a rep and the installation went fine.

Our representative was very good. He did exactly what we needed, sold us whatever we wanted to have, and he was good about it. The installers did a very good job. But the battery on the keypad went dead at one point and ADT said they would send me a new battery. So they sent the battery and said, “Just call if you have any problems.” I called them because I was not sure I knew how to hook it up. They talked me through it with no problem, and everything worked fine. We're happy with the system. Plus they said, “If something happens, you'll get a phone call,” and they would call us to make sure if everything was okay. One time, we hit the wrong code, and when we came home and the alarm went off. Then we did the right code, it went off, and ADT called right away and said, “We're just checking to make sure. Is that you? Is everything fine?” We told them, “Yep, not a problem.” So they were fine with it.

Poor Customer Service Raising rates twice in less than two years. Not allowed to cancel without paying a massive penalty. NOT WORTH IT. They have been a massive disappointment and I would advise utilizing anyone except ADT.

ADT is a nice, clean-looking system. The installation went well. Nothing is bulky or ugly and it fits the motif. The salesperson I spoke to came out and was the installer for the system. We've had a couple of glitches here and there that they've come out and taken care of. We're satisfied with the service package we have. They're also on the ball. We've had some sensors go dead and we both work, so trying to get somebody here when we get home from work or on the weekend is a little tough once in a while. But other than that, it's fine.

I'm satisfied with ADT. When I have problems, I call them, but I don't talk to them much 'cause I hardly have problems. I got ADT because my husband passed away, so I needed some kind of security. I really feel secure now since I got that.

I wanna drop ADT right now because I can't find my own money to buy a nice camera. ADT called me to tell me that I'm supposed to pay them. I said, "I have not had service for over six weeks ago, in two months. So how come I supposed to pay you?" I said I have not had service. Someone came out to fix my service and to fix my system. They didn't get fixed and they're charging me $62.75. Someone came out yesterday and fixed it. I have not had service for almost two months, and they still want me to pay them full pay.

A neighbor up the hill had ADT and they recommended it. I took out a customer service contract with ADT because I had to have several things taken care of. I like the features of the package that I got. I have most of the things that I need but I added on the wristwatch that I wear.

I love the security system because I'll be going somewhere and I got one of those doors that I don't trust so I like my security. I'd tell others they need to get it because it's safer. I'm old and I keep it on 24/7.

The sales rep was very professional and nice as well as the installer. He was great. It took him a couple of hours to get the work done. ADT’s response time is excellent. They’re very quick.

I had ADT years ago and I left because I couldn't afford it anymore at that time but it was the best then. I signed up again and I called them because there was a special where I was supposed to only pay $25 a month. But then my payment ended up being $61 a month because I got a camera put in my back. They don't tell you in these ads that if you don't go strictly by the ad, it disqualifies the ad.

I am on Social Security and limited income, and my safety is very important to me. ADT offered a very good introductory installation fee that was affordable and I’ve been with them for several years now. They reduced my prices so I can keep them. I feel very safe and I'm a very happy customer. ADT represents its customers with a very professional service that we can feel protected. Dealing with the reps has been outstanding. I was at work about seven years ago and they called the first responder on my list, a neighbor, and then they got ahold of me at work and the police checked my home out. I came home and it was fine. Nothing happened. They had a repair rep come out and check out everything as to why it just went off. They rechecked one of the monitors.

I like ADT. We've been able to install alarms on every exit and entrance window. We've had to put in an extra alarm to let us know when the alarm goes off because it's far away from our bedroom in the middle of the night. And they've been able to help us with that. They've had the solutions to correct what we wanted to add on to and make the home a little bit more secure.

ADT provides good service. Any time I've asked for help, they've always been here very quickly. They've replaced a couple of things and everything's been fine.

The representative at ADT did a great job. Installation went well, and the tech adjusted it to our situation. I'm totally satisfied with my system. It works fine. I haven't had much trouble at all except to replace some batteries, and when I got in touch with ADT, it went very smoothly. ADT has been very good with everything.

The reps at ADT have always been great. There was one time when my smoke detectors were going crazy and when the fire department came, they told me to call ADT and ADT would take care of it, and they did. They came out right away, and now I'm hooked up with my ADT system with my smoke detectors and don't have to worry about those batteries anymore. I've had ADT for about 35 years now, and I've made three moves in that time, and I've never had a single problem. I recommend ADT whenever someone needs a service.

ADT is good and I'd recommend them. They're always there if I need them. The rep calls right away any time I have a problem. Either we're cooking and the smoke alarm goes off or we forget to set the alarm or shut it off and we open the door. I've had no problems with every person I've talked to on the phone or every service guy. They're all professionals. The equipment is of good quality. I've got wireless sensors, cameras, motion detectors and glass breakage. The whole house is well covered.

I bought this house 23 years ago and when I moved in, I got ADT and I still have it. At the time, when I was looking up alarm systems, ADT was number one. I love the price. It's amazing. I used to pay 57 but because I was a long-time customer, they dropped it down to 44. The reps are right there anytime I’ve got a problem and if my alarm goes off, they call me right away. The techs haven't recently been out here but they've been out a couple of times since I had it. The last time, the guy gave me a key remote to the garage with a panic button. They replaced it but the next time I tried to replace it, they wanted me to pay $189 for it. So, I just didn't do it. They said a technician has to come out so I have to pay for that service from the technician.

I’ve had ADT for 30 years. They're my security that I had in the house since we built the house in ’95. Everything's been positive. and nothing negative that I can think of over the years. We've had upgrades and various things that we've had done to it over time with new technology and all my experiences have been good. The reps knew what they were doing. They were experienced and very professional. Whenever the system went off, whether it was accidental, everything worked fine.

The ADT salesman who came out was good. Talked about it and broke it down. It was really educational and good to know what the new items that they had to offer. The installation team was great too. They explained it in detail what they were doing, how they were doing and how long it was gonna take. They came in and did what they needed to do. It was really good. I haven't had any issues since then. I love the service and how it is able to work on my phone. If I call anyone, they're also very knowledgeable about how to solve the problem.

ADT is simple, easy to use and I had no complicated problems. If anything, it was me learning how to use it. If someone would open the door when the alarm was on, they'd call. No police were called. Nobody ever broke in, I didn't have any problem and they reset it. When I was supposed to test it, I forgot how to and I called them. They helped me and walked through it. I've had a good experience with ADT.

Their customer service is exemplary. If I have issues, I just call in and they rectify it. Getting in contact with them has been very easy. I live in the country and there are woods all around. And there could be crooks coming in through the woods. I had a Service America system before ADT, and it was a piece of crap. ADT has been much better.

I'm on a monthly payment plan now, which the ADT rep was very helpful when she called because I was getting ready to cancel it. She spoke to me, and we talked about the cost of the system. I have to think about the fact that I'm not using it because when I leave the house, I have a motion detector that goes off. It's been going on. I've done what I needed to do on this end as far as getting up and changing batteries. I don't know what's going on with it.

It was fine with the ADT rep. He came and fixed what needed to be fixed.

We've had ADT for at least 25 years and my interactions with their reps have always been good. We had a sensor problem and we worked with them on the phone to correct it. But sometimes, it takes a while to get ahold of somebody.

The person who came here was very nice and friendly. He introduced himself and explained how everything worked. The setup was done in an afternoon. I like using the ADT app. It's very user-friendly.

ADT has been great. When I called about an issue, they came and checked with me. But I still have to make another phone call because the system is not doing what it's supposed to do. It takes me a couple of minutes to get in my home, plus there is a warning telling me that they need to fix something and to call the 1-800 number. So far, I haven't done that yet. Also, I went through that tutorial that they have in the panel but it's not working. Other than that, everybody responded well when I called and when a tech had to come out, he responded faster than I expected. He also told me that if I had any problems, to call him and he gave me his cell number.

I had a good experience with ADT and I had no problem with the installation. I used another company before and I got an app for the camera that I had with them. And I kept it, so it tied in with my ADT services. And when I tried to get the cameras with ADT, they cost more, so I just kept what I had.

Everything's been positive with ADT. I had a couple of times where I tripped the alarm and I got a call from them. I haven't had any major incidents. I love the features and the service.

We've had ADT for a very long time and we have never had an issue with anything. My only complaint is that there doesn't seem to be an emergency number. It just goes to a regular number. Other than that, everything is okay.

My most recent experience with ADT was when the smoke alarm went off. ADT called and asked if I wanted the fire department sent. It was a good experience, except my phone was out of order. It was storming that day and my cellphone was not getting any kind of reception. The fire department did come to my house. But it was all good. I had never had that happen and I had to call ADT and ask how to disarm it. It was a learning experience for me and ADT was helpful in that.

ADT is a little pricey for what they do, but it's the price of peace of mind. I've had their technician on the phone a number of times, and they did fine.

I feel secure that I have ADT. I like that I'm set up to the police station. I don't just get the notice but they get it also. They've done a pretty good job.

Everybody I talked to at ADT has been fine. I like the service. Sometime I might open the door and forget I got the system on, and they'll call and check and see what's going on. So I'm sure they are protecting my house if I'm not here. They would let me know that's something going on. It's a good service that protects your house.

My ADT system does what it's supposed to do. The homeowner had the system when we bought the house and we had to get an updated system installed. Other than that, everything's been fine.

Dealing with the customer service from ADT was wonderful. I have a thing around my neck and every now and then, I'll drop it and they're always right on the ball to check with me, and they're always so kind. I feel very safe with my security system. When I seared my steaks a little bit too much and everything filled up with smoke, I had the fire department out here.

I like ADT. It does very well. The customer service reps are very efficient and helpful. I didn't know how to do any of that stuff, and the techs changed the batteries and showed me how to do one thing or another. My husband since then has passed away and I have felt secure that my home was protected and I was well pleased with the service.

I like what ADT offers, so I got it. I get a lot of perks with it. I can put the security on and off on my phone. And at the time I got it, my husband was ill and I got the alert. I got the carbon monoxide thing. I'd tell others to go for ADT. The customer service has been good.

ADT has been very flexible with me in adjusting the price to my budget. I like the home dashboard, the front door and the app is my favorite part. ADT is good. I like it.

The ADT system works. When I call them, sometimes it takes two calls if something's going wrong. But they usually take care of it right away. The system is connected to my doors and windows, so I feel pretty safe. When any one of them is opened at any time, the alarm panel will notify me. However, I wish their rates wouldn't keep going up. That's my only problem because I'm on a limited income.

I would certainly recommend ADT. The monitoring and the response to service issues seem good. They always answer the phone. They also always send someone out if it's a serious problem and they send them quickly too. They're efficient and they do a good job.

When our ADT was first installed, we had a couple of cameras added. I don't have any problems with our experience with them.

ADT is really great. I've had it 20 years now and there's been no issues using ADT. Very rarely have I ever called them, but when I do, they're quick to respond. I've called and asked them how come the battery went dead. They told me how to replace it. For the usual stuff that happens to it when it gets really old, they've told me how to take care of it and maintain it. This thing works fantastic.

ADT's price seems reasonable. It's better than some, and the package is good. I like everything I have, so I haven't compared it to anything else. I've never had a problem with ADT. Reaching out to customer service always goes well. They're always polite and courteous, and they wait for us to get to the instrument. There's no rush. I like the app as well. I use it all the time.

ADT is a great company, and I would recommend them. We were paying a whole lot more, and we got ADT cheaper, so we were happy. They also kept all the devices in place when we switched. The installation team was good.

ADT is a good service, and they're reputable. If I call in and I need any kind of service or if there's any problem, they're on top of it really quickly. The system works perfectly too. If there's any problem or anybody tries to enter the home or leave, then the alert goes off immediately.

ADT has been excellent. When I forget to cut off the system and open the door, it reminds me every time and I like that. I would tell my friends to go for ADT immediately and that their homes need it.

It's been good with ADT. I've had them for a while and I'm very satisfied. I've had my cat set my alarm off a few times and they've called immediately. My husband died almost four years ago so I went ahead and secured the house more. We have an upstairs, a downstairs, and a basement. Everything's got something on it and I don't worry about going to bed at night.

I'm very happy with the system. I know that my house is being kept safe.

ADT gives me very good service. Whenever I have an issue, I always get a quick response. They also clean up after every installation. I'm satisfied with the price too. I get a discount for being a valued customer.

I called in a couple of times that I couldn't get the system to work. I'm 77 years old so one has to talk me through things and they were very nice about it. The system is working for me. I set my alarm all the time. I pay $46 a month and that's fine. It gives me home security.

ADT came over, showed us what they had and proved to us that what we had wasn't working because the security company didn't seem to monitor all the time like they were supposed to. The sales rep was very forthright and the installation team was very quick and efficient. I'm very happy with what we have. Everything for the most part goes as it's supposed to except with little problems every now and then, with little troubleshooting that I've had. Right now, I'm having some troubles with my unit. I had to replace the battery in the new unit. The warning light never went off. I called ADT and they said, "Give it 48 hours. It will recharge the battery and it will go out." But the light never went off. Now, I've noticed that any time I open a door, the alarm does that little quick ding. It didn't use to do that and it's a little annoying.

ADT has always been helpful but they don't offer anything special. I've had other systems where if someone came to the door or making you open the door, you could put a false number in to indicate that you are under duress. That's a great feature. Too bad ADT doesn't have it. They have not raised prices as much as other things are going up though.