ADT Reviews

We're not 100% happy with the ADT reps but we're satisfied with the system. Nobody's broken into the house, but we don't like that their burglar alarm is such a high frequency, I can't hear it. I'm not happy with their keypads because the one in the bedroom stays lit up all night long.

I'm really happy to have ADT. It has been very dependable and I feel secure having it. Any time I've called, they've been very helpful.

ADT's customer service has been excellent. If there's any need for them to contact us with alarms, they're Johnny-on-the-spot. We've been with them for 10 years and we're satisfied with the features of our service.

ADT is worthless. The system is a stupid thing. It went off in the middle of the night the other night for no reason because it wasn't even set. I had to push all kinds of buttons to get it to stop the noise. And now, I can't get the light to quit flashing off and on. I haven't bothered calling ADT because I don't wanna listen to their nonsense. As far as the cost, we finally got it down to where it's not too bad. But when I tried to cancel it, they keep telling me that I can't because of some kind of contract agreement. So, I'm just waiting for it to run out.

I've had ADT for over 20 years. The service is excellent and I don't have any problems with them. They're very reliable and can be trusted.

The installers of our ADT were very nice gentlemen. The system works pretty well. I like that when I go to bed, I can alarm it at night time. It's good protection if you're a person that's never at home.

ADT has been very good and professional. I got the app on my phone, and they're easy to get ahold of. I can't think of a single complaint. My interactions with customer service are usually very good. They call if the alarm goes off or have any issues. Thank goodness, I've only had it go off three times since I've had it on. I haven't had any situations, so I'm a low maintenance guy.

Overall, ADT has been really great. It's always been good and helpful. If we ever feel unsafe, we can always just check our cameras and that's always nice. We had some issues with the price originally. It was more than we had expected. But it was fine. Once we saw the prices, we were good with it.

I've had good experiences with the reps. The last one was able to negotiate the amount that I actually paid.

The customer service rep was excellent. The knowledge of what he was doing made it easy. We got mail that our internet was not connecting and he plugged it in and did what he had to do. And the issue was solved. He told me to throw the letter away. I'm very satisfied with ADT but I wish the package was a lot cheaper. We have one camera on the side and one in the front by the garage. I wish they would have provided at least three for the price.

The first time I called ADT to cancel, the rep told me that I wouldn't be able to cancel until March. I called back at the end of February and the person that I talked to told me to call back on the 8th. So, I did. And the lady that I spoke with told me that I still have a year on my contract. I asked why the other two people didn't tell me that and she said she didn’t know. It was a little upsetting. I said I'm a senior on a fixed income so I'm trying to cut down my monthly expenses. She said she understood and gave me an offer where I'm only paying $15 a month for at least six months, and then the other six months I finish out the year. So that was very helpful. The customer service reps were nice. It’s just the misinformation.

Any communication that I've had with ADT has been excellent. I'm very satisfied with the system. I also wear their necklace around my neck.

My experience with ADT has been positive. We were moving in when they were installing, so they didn't really make any more of a mess than what was already there. We're also fairly satisfied with their package.

The installation took longer than I thought it’d be. It was windy out that day and we were getting ready to have a tornado. The power went off so the tech wasn't able to show me everything. But it was good enough. ADT charges me every month. People should install their own cameras and just do it that way and not pay the monthly fee.

Our ADT system appears to be fine. My favorite part is the thermostat control on my phone. It is accurate. Arming & disarming if we're away from home is convenient, too. The sales rep was also friendly. The only thing I don't like is we just get an email from them. We had Alert 360 before, and we always got a phone call. And I liked that. I like somebody to call and make sure I'm okay. I have to go to my phone and look to see if they have contacted us.

When I'm not home, I can look at my phone and see if anything is going on. But I don't like that it doesn't make any kind of sound. It doesn't give me any kind of notification. Also, when I first started with ADT, if my alarm would go off, it would always be a live person calling me. Now, when my alarm goes out, an automated system calls me. That was one reason why I changed from my last company. I don't like those automated messages. Somebody should call you 'cause there really could be something going on with you. It it's an automated service, what can they do?

The quality of the service is excellent. Any time I have a problem, they come and rectify the situation. The people that come to do the repairs are very personable and knowledgeable. However, I spend a lot of money to have ADT, and they want me to do my own repairs. I have seven-foot ceilings and I'm 80 years old. You can't tell me that I have to get on the ladder and change the battery. I'm paying $1,000 a year for so many years and they wanna charge me to repair their own equipment. That's not fair. They should do the repairs. If you have a battery that you have to have, they wanna do Zoom. But if you're not technologically savvy or an engineer, it's not easy.

We had ADT at our last home. We cancelled it because we were hardwired in and kept having issues with the batteries they would send. They wouldn't last. It was horrible. We lived in an apartment for a while while we built this house. And because it was Wi-Fi, we don't have to hardwire everything in. And I don't have to worry about a big, old battery not working. The system started beeping at me Saturday night at 3 o'clock in the morning. Unfortunately, I touched a carbon monoxide thing by accident. The fire department came to my house. I was mortified. But I'm very happy with ADT. My grandkids spend the night. I feel safer with knowing that I have an alarm system. You'll sleep better.

I feel very comforted having ADT. They help me when I need help. If I call, they answer it in a couple of seconds. They've worked with me to get my bill so that I can afford it. When there were times when I couldn't pay it, they forgave it. That was helpful because of my health. They've done what they could to keep me as a customer. Another thing is I feel that ADT sign in the front is a safety net. That was what lured me to it.

The sales representative showed up at my house around Thanksgiving. He was helpful and knowledgeable of the product. When I first got the alarm system around Thanksgiving, it quit working. So, I reached out to ADT, to my original person and he connected me with the same installer. That installer was able to come out and fix the problem. That was a win-win as well. I wasn't charged for it because at first, I thought I would pay a fee. So overall, it was a great experience.

Something I never thought I would ever do is buy something sight unseen. It was a little scary, but I'm happy with the way it turned out. The rep was reassuring. She knew what she was talking about so that helped a lot. She walked me through each step as well. However, for the 50,000 that it cost me to have it built and installed, they hit me with taxes on it. It was from my IRA. I'm over 66, so I'm having a hell of a time. I was wondering if there's any way they could send me a statement. I've also got a couple issues that I need to have addressed and trying to get my contractor back here. It’s turning into a nightmare. Home Nation could be easier to get ahold of.

When I called ADT to inform them I had a new debit card, the experience went extremely well. When I had, a window installed, they came out. I am satisfied. I like the dependability of having this system, the beeping of the door. The alarm system itself is good. My sister went back to Albany, New York and she had one installed in her home. The only thing is the customer could be informed of a price increase prior to increasing it. I wasn't pleased with that.

We're satisfied with what we got with our ADT package. The price is fine too. Every time I've ever had to contact them, they were here within a very good amount of time. Their service was always good.

So far, my experience with ADT has been good. We might have a little issue, once in a while. But I have no complaints. The attitude of the reps is very good. Their helpfulness is good, too. But there's only one issue I have with the connection. It's been six years and I'm used to it by now. But I was not happy with the way they set up the connection. They did what they wanted. I wanted my system to be somewhere else and they put it somewhere else. The tech was giving me an attitude, too. I just left it like that. It's not useful for me. Because from my garage, I have to run all the way down to my living room just to shut it off. It's not a good thing. They should have put it in the garage where I told them to put it, next to the garage. They said they couldn't do it. But the other company has it there and they don't have any issues.

The installation of our ADT was horrible, but they got it squared away. They put my sensors on upside down. My doorbell wasn't recognizing anything. But they got it to work. We're under contract and I hope they will not raise my price. They tried to do that last month, but my contract says I can cancel if they do that, so they put it back to my price.

We've been with ADT for over 10 years now and we've been very pleased with it. We were out of town and we always let my daughter come by to check the house while we were gone. One time, she hadn't been here a long time, so she was confused about the security code. The alarm went off and ADT called right away to see what was going on. It was very good communication. We were able to get it clarified and understood what was going on. They are very good. We appreciate ADT 100%. We appreciate it so much, we got it for our church. Any time we had a concern, they took care of it. We had a question at the church, and they came out and whatever the situation, they addressed it. Always excellent service with them. The cost is okay, too. In this day and time we live in, everything is going up, so it's not overwhelming.

ADT is not just a camera or video, they will send a response and send the police department. I also chose it because I have had it before and I was very satisfied. The installers were great too. They answered all my questions and were very knowledgeable. I like the mobile app where I can arm and disarm it remotely. I like that if I happen to open the door at an odd hour, the system is smart enough to know that that's unusual and they send me an email notification. They're reliable and thorough.

The installation of our ADT was great. The team was very nice. I'm happy with the features in my package. Everything's great.

The reps are very good and dealing with them has been well. The installation was good and clean. The installers were in and out in no time. We enjoy ADT and I'm very satisfied with our package. We had an upgrade put in about a year and a half ago.

The experience with ADT has been good but sometimes, they don’t respond. I have a battery that’s been low for so long and I called a couple of times. They said to reset it and I did but it didn’t work. One of my friends told me that ADT has to come and put the battery. They need to do something to a system saying “battery low” so I need to get help for that. I don't have any time to call all the time for them. My system saying battery low is under their service because I'm paying for it. I've been their customer for a couple of years and right now, I’m paying 36 a month. They gave me a good deal but I hope they don't increase. I was supposed to get a Visa $100 gift card when I installed the system but I didn't get that. They offered it to me but I'm a busy person and I didn't pay attention. But a lot of people said they got it.

My initial installation was 20 years ago and the techs came back out and gave me a new panel. But I don’t like the services that ADT provides right now because all they keep doing is going up on my cost but I'm not getting anything in return. Nobody is monitoring anything and they're not offering any new equipment or upgrades to the equipment. I've had error messages on my keypad for the longest. I'm not satisfied with my package and people should not get it.

Everything's always been good with ADT’s customer service. The reps always resolve problems and get my questions answered quickly. The techs are helpful, informative and knowledgeable. I'm very happy with the system. It is very good and the only problem I ever have is once in a while every couple of years, the battery goes out. But ADT’s reps came out and got me a new battery for the unit. When I had the tech out here to do my doorbell installation, he had an extra battery and put another battery in my system. It wasn't ready for one yet and it was a little bit early, but he had an extra one so he just put that in for me right away, which was nice.

When I first got my ADT system, it wasn't working. They came out at 4 o'clock in the morning and fixed it for me because I was panicking. Where I live, I need my ADT. Aside from that, if something was messed up, they would tell me. One time, when my battery would make my alarm go off, they told me how to fix it. So, they've been good to me. I'm also satisfied with the features of my service package with them, and I like that if somebody was to try to break in on me, I would know it.

I'm not really happy with ADT. Their cameras don't work. Their sensors stopped working and they told me to go and get batteries. I'm not fully equipped with how to undo this kind of material because I do two jobs. But if I call them, they're gonna charge me extra to come and fix their problem that I'm paying for. When I couldn't remember the password on the account, I had to wait for ADT to mail me something before I could even fix the problem. Also, ADT goes into my account and takes my money twice per month. I don't understand why they make two withdrawals when I deal with one contract. I'm tired of reaching out to them, so I just stopped. I can't wait for this contract to finish so I could just get out of ADT. It's a waste of my money.

The system is working fine. At one point, I wasn't connected where I would get notices, and I didn't notice that. I was thinking that ADT should have been able to read that on their end and let me know that. But that was several years ago and it's been fine now. I like the fact I can get on and look at my settings and I can see online that it's on and that it's working. The price goes up every year, and I didn't realize that was gonna happen. But it's still a reasonable price, so I don't have any objection to that.

The original ADT guy who came and handled the call put some sensors and stuff in places that should have not been put some holes in the wall, but somebody else came out and fixed it once we let them know that he had done that. The only thing is the system is overpriced for what it is.

I have had interactions with ADT's customer service when it comes to changing the batteries in my system. It left a bad taste in my mouth. It was the simplest thing. I kept having a problem with it. And when I call and let them know I'm having it over and over, what they're giving me is not working, they wanna tell me how much it would cost for a service guy to come out. $35 in each additional hour is so much, which I thought was poor service to be with them. They see that I'm having the same problem over and over, and to me, their main thing was that if I needed a service call, I had to pay for it. The price is a little steep, but I'm satisfied with the system. Other than that little piece, I haven't had any problems out of it. It's providing me the service that I need.

I'm not really happy with ADT. The cameras don't work half the time and the sensors constantly go bad. Also, I don't know what the deal is with the password. I gotta put a password in all the time to use the computer at home. But the technicians are great.

I had a salesman named Unger come by the house when we first moved in here. He explained everything cost-wise for three years and said it might go down a little bit after three years. He also gave me the list of equipment. We signed up with him and the installer who came out was real good. He did a really good job and he knew his thing. Then, I bought another camera for the back and I had a different installer came and put in that one. The equipment is looking good but I wish we could talk to people who come to the front door. Also, I don't like that it uses up the data on the camera and what it records is limited.

I was dissatisfied and I tried to cancel. They said I was guaranteed to cancel within a few months grace period. But they gave me the loop around and I'm still with them. Recently, they tried increasing my subscription by a few dollars as if I wouldn't notice. I called to handle that situation and it was taken care of but the rep credited it to my account instead of refunding me. I wasn't 100% satisfied with that. Also, I was supposed to send me a $100 gift card and I had to call them for two months in order to get that. The rep ended up putting that towards my bill instead. It's been a messy situation from day one.

Initially, ADT Pulse was good but it has since become less so and service has been problematic. We have a number of devices that don't work properly, door locks that don't lock, or light switches that don't control, and a garage controller that didn't work. A bunch of the devices for the smart home part of things were issues and I have given up trying to get it fixed for the past four years or so. Also, we had trouble with one of the gateway devices and they sent a team out to fix it. I was less happy with that team and one of the local repair guys is unpleasant and difficult to deal with. Looking to get things fixed is just not worth it to deal with. The security products are solid, though.

ADT is certainly the most recognizable name in home security. This is why I contracted with them in 2017. Over 7 years, my monthly charge increased from $55 to $75. I tried calling and emailing their "district manager". He simply did not return my calls or emails. I then called the 800 number... After many transfers (and a lot of time), I finally reached someone who agreed to lower my cost back to $50/month. I asked why they increased the pricing so dramatically...and was told that they emailed me and gave me opportunity to object. Since I didn't, they increased the price... Overall, this has been a bad experience. I would not recommend ADT unless you want to over pay for your alarm monitoring. I found a nice, more local company that will take over my system... Same wireless connection (no phone lines involved), same 24/7 monitoring...for $25/month...and no "gotcha" price increases.

My panel one time had to be rebooted. I was able to do it from home, but it didn't work. The customer service did it in the office and it was fine. I'm very well satisfied with the quality of their service.

Everything went smoothly when I signed up with ADT. It was a little more expensive than I anticipated. But other than that, it was fine. The installer was great. He was a very intelligent young man and knew exactly what he was doing and was quick. Everything worked fine and he gave me a good explanation. He also gave me a telephone number I could call.

Our experience with ADT has been okay. But they're a little high price. Other than that, their service is good. It's easy to get in touch with them, too. The installation also went well. I'm very satisfied with the features included in our package.

I like the ease of use of our ADT system. The installation went quickly and smoothly. I recently reached out because of an issue with changing the battery in a motion sensor. Changing the battery wasn't difficult. Getting the motion sensor reinstalled was a bit of a headache. Overall, my experience has been mostly positive. I just think they're overpriced.

The salesman gave me a good reason why I should get ADT at the time I got it and I’ve had it for six years. I'm still paying a big bill. I'm paying $42 a month and I'm thinking of canceling this. I'm not gonna recommend ADT but I like it for my personal use. I don't use it because I don't turn it on most times. I like the idea of having it if I turn it on. It gives you a signal that the door is open and if anybody opens it when it's on alarm, it makes a screeching sound.

I've had ADT for umpteen years and I had an upgrade to my system. Somebody came in and helped me out. With the new update, I can set the alarm anywhere. I don't have to set it in the house. The app works good but I got a new phone so I gotta call ADT and get it set up again.

ADT works. The app is fine for what I use it for. When the battery was gone in one of the units, they told me on the phone how to replace it myself. I talked to one person, and when they couldn't answer the question, they made sure I had someone who could.

I wish ADT has higher definition video cameras especially for a client like myself spending the amount of money that I'm spending. I should have the highest quality which is I don't think is the case. Also, the alarm goes off quickly for the doors so there's a little insufficiency there. But overall, it does well. It's also doing well as far as me getting in and accessing it.

The service works. We have the devices placed in certain strategic spots. We had to have a garage door replaced, and they were good about putting the alarm pieces back up there on the new door. There were times when the alarm went off unbeknown to myself. Other than that, it's been a good experience. ADT has good products.

A couple weeks ago, I replaced all my CO, fire and heat alarm. They were 10 years old. The technicians did an excellent job and were very nice people. I'm satisfied with ADT. I set the alarm when I go out and turn it off when I come home. It goes along well.

The system goes off and on. I set it and it goes right back off. I talked to a lady, and we walked through everything. She got my number and PIN number, and everything was supposed to have been fine. As I was walking around, I noticed that the wires are off on the one that's in the garage. There's no connection there. When you open the garage doors and back doors, they don't work. I'm not satisfied at all with ADT. Before, it was good. But now, it's not. They didn't fix what they were supposed to fix. Also, when I started out, the cost was 58. Now, it's up to 61 and going.

I am not happy with ADT. It cost me a fortune to get the same thing that I had before put in, and it doesn't work like my old system. So, I don't recommend them at all. I reached out to their customer service a couple of times. They said they would check into it. That's been six months ago. I just gave up. I'm just buying my time till the contract’s up, and I'm taking it out.

The system works most of the time but a lot of times, if the power goes off, it doesn't reset on our phones to where we can turn it off and on with it. That's my biggest problem. At one point, it would do that to us twice a month. I’d go in and unplug the whole system, let it sit overnight, plug it back in, and then it works for a while. Then it’d go out again one day. I talked to them about it but it still isn’t fixed 100%. They thought they got it going and we've worked through some things but then it would happen again. We can set the alarm with the keypad any time but if we're out and away and need to set it or we're leaving the house, the phones don't always work. It's got a little bit better lately, though, and everything else is good. I don't have a problem with the system besides that.

When I moved, ADT was the only one who offered a live active police response for alarms and fire. If I'm out of town and someone breaks in the house or opens the door or there's a fire or something, they’re supposed to send the police to my home to investigate. I went with them but I didn't like the technician they sent out. It was a weird experience because he talked too much. He spent a lot of time talking and even more time trying to upsell the package I was buying. It was off-putting because he was trying to sell me something and he was not necessarily ADT. The company that he works for, even though they're contracted by ADT, was a different name.

I'm happy with the features I have and their customer service is fine. It's easy to get in touch with them.

The chimes don't always work and the camera on the doorbell completely is useless. It will pick up wind, but it doesn't pick up people coming to the door. Also, they're not easy to get ahold of and half of their reps are not knowledgeable. If you're having an issue, they'd say they don't know and tell you to go on YouTube and figure it out from there. Although I had one interaction with a rep who was extremely helpful and walked me through everything. I cannot wait until my contract is over with to cancel it.

ADT is an annoying company. The stuff only kind of works. I had two faulty window sensors and it would just go off at random. It took me months to get them to treat it as if I wasn't crazy, but that the sensors were broken. The customer service people were fine but they don't seem particularly empowered to fix anything. It was always like, "We'll get you some replacements," and then put me on hold, disappear for a second, and they come back and say they couldn't do it. They're a giant company and it was hard to get anybody who had the power to do anything, which is pretty standard for companies these days.

Considering how long I've had the service, ADT's a little pricey for something that's been paid for 15 or 20 times already. My system is kind of a fallback situation. I don't turn the alarm system on very often, maybe two or three times a year when going on vacation, and that's about it.

The very first time that ADT sent a man out, I had to pay a fee to get him out there. He told me he was brand new on the job, so they sent a new employee that was not experienced to check out my internet service. And it took a second serviceman to come out there and take a look at it. But I didn't have to pay another for him to come out and other than that, their customer service has been very good.

The installation team was wonderful, but I wouldn't recommend ADT to even my worst enemy. They have not had good service, good prices, good conversations, and any contact with ADT has been terrible. My doorbell camera failed, and they didn't wanna stand behind it. They wanted to charge me a service call even before determining whether it was under warranty or not. They were also gonna charge me for another camera when it was less than a year old. So, I do not have a doorbell camera now that I'm still paying for on contract. I get false alarms on the system. The main control box blurts out alarms three times a day, and I have to shut it off. We don't even use it anymore. I don't arm it. I just pay every month until my contract's up.

We had ADT for over 25 years with a landline and decided to get rid of our landline and go to a wifi security system. I actually called ADT to cancel my service and they informed me they could switch our system over to wifi for $99. They just had to come out and install some equipment. So we decided to stay with them and scheduled an appointment to have them come out. They were scheduled out two months so we had to wait and had no security for that period, which we understood. I had to take off work the day they were supposed to show up and they never do! Got the story that the job before me took longer than expected and they can't make it and want to move me to the back of the line to come out two more months down the road! We said no thanks and went the route we were going to in the first place.

The reps were perfect in the way that they interacted with the customer. Also, the techs were professional.

If I could give a -5, I would! They fraudulently took money out of my banking account without my permission! Service sucked, you get the runaround anytime you call! Stay away and find someone local to provide your service! I will NEVER RECOMMEND ADT!!

My experience with ADT has been good. They were not a new business to me so I moved to a new neighborhood and stayed with them. I like them and I was familiar with them so I hadn't had any problems with them at all. They give you all the good perks that I'm looking for as a consumer and my billing is just right, so it's not like I can't afford it. They work with you if you wanna have it lower. The sales rep came to my house and answered my questions, which was how I ended up getting the service. Everything that I could afford is what I got and I'm satisfied with it. The alarm for my doors and the cameras are my favorites. I'm on the corner lot so that is probably the most important. I’ve referred ADT many times. They’re easy to work with and they’re all about customer satisfaction. If I need them, if something's going on with the system itself, they’re easy to contact and give me directions.

I was told right upfront I’d get 20% off because I go with Geico. I'm an idiot because I didn't call Geico and double-confirm this. We signed everything and when I got around to contacting Geico and updating them, I get like a 0.05% discount from Geico. That whole spiel about me getting 20% was a lie and I wasn't too happy about that. They shouldn't be saying such things like that.

The ADT representative was fairly quick. However, I wish they would have explained a few things that I needed to know. Having providers in your home within the first 90 days is not a good idea. It's very distracting and you can miss a lot of things. I didn't get what I needed because of, one, the cost, and two, you don't have services after six months. The second time I called ADT for assistance, it was after six months and they said, "I'm sorry. We can't send a technician for free. We have to charge you at this point." But they bind me to a three-year contract, which is not equitable. I wasn't informed that it was going to be a three-year contract. They also need to inform people how much time they have where they can cancel services. If I had known some things, I would have canceled within a week. I'm currently unemployed and there's no way I can get out of my contract to reduce my expenses so I can alleviate some of the financial stressors.

The monitoring service I get from ADT seems to be very well done. They were able to send out a technician to troubleshoot an issue on a couple of occasions. On another occasion, they came out and installed new equipment. I like the doorbell camera a lot but I'm having a problem with my indoor camera. It goes offline frequently. I have to go and reset it every time.

After the guy finished installing the system, he told me what to do. He had to come back several times because it kept going off. I needed some bigger, stronger ears to go that he plugged to my system. It does well. When I call them, they help me. I had to do a whole new thing about my email and the girl helped me with it a lot.

ADT is too expensive, and when I call and talk to them, there's no empathy, understanding, or care. They raised their rates after we agreed to a price, and it's been only a few bucks, but still, in this economy, every dollar counts. It's not what I originally signed up for, and if I'm locked in for a solo contract, then they shouldn't be able to raise the rates during that time period. I should have the right to get off that contract. I also told them that I have a friend that pays ADT for $30 a month, and they didn't wanna hear about it. I asked about other companies that are around $30 a month, and they said, “We're not them, sir. We can't comment on that.”

The reps were professional and good, but they didn't disclose all the information necessary and completely inflated the benefits of having an ADT security system on our insurance. They were upselling us the stuff. It’s also stated in the contract that if we void the contract and short it because we weren't interested in having it anymore, we’re gonna have to pay the same amount anyway. So, we were getting screwed either way. Besides that, the response was good. We had a burnt toast, and we had a quick response. We were happy with that.

When I initially got ADT, they were the only ones in our area, then other companies came and weren't necessarily as good as they are now. I ended up sticking with ADT only because, at the time, if I had issues, they would send the serviceperson out to the house. Now, they want people to look online, more or less, and see if they can fix it themselves, and when they send the third party reps out, it's annoying because, often, they don't know what they're doing. They take a lot of time. I had an issue with ADT because they had a third party rep come out to fix my system. They took the system off and left without making sure that it was working, and somebody else had to come back, then they tried to tell me, "Well, we can't operate this system that you have."

We've had our ADT security system for a number of years and we've always been pleased with the service that we've had. Their reps have always been cooperative and courteous. We've called when we've had an issue, and they've always responded. The system meets our needs. We're comfortable that when we leave the house for any extended period of time, the alarm is on, and we're good about doing that. We're conscientious about using the alarm system.

I've had ADT for years and I like it. Their reps have all been kind, polite and helped me in any way they could.

ADT is easy to use. I like it because of the ability to have notifications of my doors opening. If I get some kind of readings or alarms that give me a call that I'm unfamiliar with, I'm able to call them and get an answer and get a response.

It's not that hard to get ahold of ADT's customer service. We did have a problem with them. We couldn't alarm our system on the thing. We couldn't arm it because of the Wi-Fi. We would arm it and then it would beep and beep, and it never worked. So, we called and talked to this girl on the phone. I've got it on my phone where I can arm and disarm. They tried everything, but the Wi-Fi just wasn't working. I did get it to where I like it better on my phone because they had it on there and it took it off. So, I can arm it when I'm leaving and not when I come back to open the door. Other than that, I'm satisfied with my system. It's been good. When we first had it, the alarm went off and it said there was a cracked window. That's one of the features I really like. It will be good if somebody breaks in or if there was a defect.

The scummiest company I have ever dealt with. They locked us into a 2 year contract without our consent, telling us we couldn't cancel because of it. (They lied to us about the contract we were signing and we didn't read it thoroughly enough at the time). After 3 and half years and many attempts to cancel my account, I finally forced them to close my account by witholding payment. They immediately sent me to collections. DO NOT USE ADT!!!! THEY ARE THE SCUM OF THE EARTH!!!

They were trying to install one of the camera plug-ins behind the dishwasher and I had them come back and move that. Other than that, I'm very satisfied with the system. I like the remote access and being able to do it from my phone. I like the cameras and being able to monitor that. I've had a camera go offline and the representative tried to resolve it but it couldn't be done. Someone had to come to the house, delete something and reset it. ADT is dependable. They're punctual with whatever needs to be done.

ADT's response time is quick. When we upgraded, that went smoothly. There's a need to change the battery every now and then, but other than that, I'm satisfied.

I've had good luck with ADT. My son got this for me several years ago and I've been happy and kept it.

I love the system. It's great. The technicians thoroughly explained everything. When we had our packages picked out, the guy who came said, "Your house is gonna look like a prison with these cameras. You need to put dome cameras up," so he changed some things. When you live out in the country, a dome camera is not very good because of the bugs and it's always dirty. You have to clean it every day. I contacted ADT and asked them if they could switch back and give me what I originally ordered. It took me two months to get that. I ended up calling the district manager but the district manager didn't call me back. I called a different district manager and they eventually resolved it.

If people want ADT's service, they pay for it, but the prices are not as good as I think it could be. The security system is about an 8 and it's fine. The website is cumbersome but the information is there. It just takes some time to get through it.

I contacted ADT ON Sunday April 14th due to my system not working, at that time I was scheduled for a service appointment for April 18th between 1pm - 5pm. I took the ENTIRE DAY OFF OF WORK. To be home and NO ONE SHOWED UP! The tech “Shawn” noted he tried to reach me, and left me a voicemail. I have No missed calls or voicemails from anyone! When I call I’m told I can’t be scheduled until May for services, this is unacceptable. I have NO WAY TO USE A SECURITY SYSTEM IN MY HOME! MY SYSTEM DOESN'T WORK!

ADT is expensive, but they do a good job. So far, everything has been good. I like that they can talk through the speaker. If I accidentally sent off the alarm, I don't have to answer a phone. They can call me directly through the speaker. Recently, I called to get my bill lowered and they did that. They were very cooperative because I've been a loyal customer. Also, I had their tech come out and they checked out something. They were very kind and did everything correctly.

We had a system before that was all hardwired, so there were wires in the windows and the doors. We switched to ADT and it was much easier. There was an installation team that installed it. I changed a couple of sensors on the windows. We had some windows replaced and I changed the sensors myself. Then we had a couple of sensors that failed, and they sent me new ones, and I put it in myself. They programmed them. It was done all over the phone, and it was done very easily. We're perfectly satisfied with the features of our system. It's just we have sensors that are failing after three years, and I was told they should last 10.

I'm not very happy with ADT because we don't even know how to use it. I tried to get the price lowered and they lied to me and said, “Oh, we're gonna lower it.” It was only about $9, and it stayed lower for a little while, and then it went up again. So, they tricked me. They wanted to get me off the phone. We're an older couple, and we just don't know how to use this thing. When they came over the first time, they were just set to put it in, and we were trying to ask questions, and so we went ahead and got caught up in it. But now we're pissed because I have repeatedly tried to get out of the contract. They suck. They trap you in. They won't let you out. If it's a good product, it shouldn’t need to have some long contract. Our thing is five years old. We've got just two more years, and we still don't know how to use it.

We had a false alarm about a year ago and that was the only time we've really had any contact since we signed up with ADT. They called to see if there was an issue and there wasn't. My system seems to work as intended. It's a fairly good deterrent. The best thing is being able to check the status of the alarm in the various doors or windows when you're away from home. Being able to do that remotely is always a good thing. Also, the price has been very stable.

ADT had a very professional sales rep. He knew his business backwards and forwards. I signed up with ADT because he knew what he was doing. The installation team was very thorough. They also knew their business and they were very professional. I was very pleased with them. I love ADT's price. I had a couple of counter offers, and ADT was very competitive.

I'm very happy with my service. The customer service is very nice and it's easy to get in touch with them. I had to call two times and both times, they right away helped me solve my problem. Also, I love all the features that I have. Plus I have all the cameras as well.

Every time I call for help or I need advice or there's an alarm, ADT is right there. It's within 15 seconds of the alarm going off that my phone rings. They are tremendous. Years ago, I had a bad experience because the equipment was so old that it couldn't be serviced. ADT was giving out free installations, but they wanted to charge me 300-some odd dollars to come out here and put new equipment in. But if I was a new customer, they would have come out and did it for free. So what I did was I canceled it and I went to Brinks and Brinks came in and installed all-new stuff for me. In fact, the equipment still has Brinks written on it. Then, ADT bought Brinks. So, I was back to ADT again. I didn't really lose anything but for a while, ADT lost a customer because of a local manager that didn't do what he was supposed to do.

MY ADT system is doing its job. I've only had one experience where I tripped the alarm myself and I got an automated phone call saying that they detected it and detected that I ended it by putting in my code. It's difficult to get ahold of ADT because you have to go through five prompts to finally get a live person to talk to, and that kind of angered me a bit.

The sales rep was very reassuring in the fact that if we had any issues, he would be more than happy to personally come take care of anything. Also, the installers were very personable and easy to get along with. But I had a question one time and I tried to use the chat room option that they have online to ask those questions and that was not successful at all. I ended up calling the sales rep and he personally took care of the issue that I had. Other than that, I know the system is working because I have set it off by accident several times. I'm able to disarm it fairly quickly but I have done it one time where they had to call me because I couldn't get it turned off quick enough. The security is well worth the amount that I paid for.

Some of the ADT reps were satisfactory. Some of them were not. I ran out of batteries for the motion detector. They’ve changed style and type since then. They sent me the wrong batteries because they sent me one for a newer model, and in fact, I have an older model and they don't stock them anymore, so I had to go and buy it at the battery center. After I was billed $13 for it, and then had to call them up and tell them that, the guy I dealt with told me I wouldn't be billed for it because it was the wrong battery. It did me no good. It would cost them more to have it shipped back than it would to just let me have the battery that doesn't fit.

I'm not happy with ADT because when I first had my service upgraded, I didn't realize I was gonna be paying so much. I'm just living on a fixed income, and now these payments put me in a bind. I do love the service. I've been with ADT since I had my home. When I bought the home, it had a security system in it but it was old. Then I had it upgraded because I wanted the camera outside, which I didn't have. I did have the smoke detector. They just recently upgraded, and I do like the equipment. It’s just the price went up. Before, I was paying 25. It went up to 142. They didn't tell me that before I did an upgrade.

I have ADT at three of my locations and at my house. My ADT Home Security service is horrible. It hasn't worked in years. I pay 30 bucks a month for nothing. I tried to cancel them about a year and a half ago. They came and fixed something, but it never worked. They did something to the main panel, but the panel in our bedroom never worked. So, we got them unplugged now. They're worthless. On the commercial side of things, they've been worthless as well. I've tried to get all three of my locations together on Control and I only see two. One of my partners only sees one. Crazy. I don't have access to one and all I did was ask them to put them together. I thought that was a simple request. Don't use ADT.

The sales rep was very good and it was easy to get in touch with them. The installation was very easy, as well and I'm very pleased with the features in my package.

I've had ADT for a long time. I've had it installed for over 15 years. We had it up upgraded about three years ago. When the they came out, they installed a doorbell camera. And then two weeks later, we found out that they switched the doorbell cameras over to the Nest cameras. We didn't care very much for the doorbell camera and we asked if there is any way we could change it out to the upgraded Nest camera? They said no. We're kind of upset that they installed this one. And then come to find out that they're not using the SkyBell, and they're starting to use the Nest one. We were hoping to be able to switch out to the Nest one because of the grain quality and the quality of the picture. We weren't very happy with it. They pretty much said, "No, you would have to buy a whole new doorbell camera."

ADT’s price is a little bit higher than other products. There should probably be more incentives as far as newer products that are available to customers that have been with them for a while. One thing I've noticed is that we get a lot of ghost ADT people. People say they’re calling from ADT or they’re a tech. I would have to turn around and send that to someone at the office because these are people who are trying to scam me. But that comes also from teaching and learning from ADT because they say this is not the right person or that they don't usually reach out to us.

ADT has been really good on the customer service any time I've ever had an issue. I would call them, they would take care of it. Their techs have been good. I only had one guy one time that gave me an issue. I'm very satisfied with the features that are included in my package.

ADT sent a crew up here from San Antonio, and all they brought with them were wireless cameras. Then they figured out that my Wi-Fi wasn't strong enough. I said, “You put up the other kind of cameras in hardwire, just hardwire.” They said, “Well, we didn't bring any other kind of camera.” I said, “It sound to me like you made a trip from San Antonio here for nothing then.” So, they took off. A week or so later, they showed up again. It was on a Friday. One of the guys working on it is a young guy, and I could tell he was only interested in a paycheck. I told him, “We need to get a wire underneath the house.” He went underneath the house once before lunch.

I lived in Alaska and we had ADT. We had wonderful service all the time. If we had any situation at all, they were right there. We're clear out of town, so that was really good. However, If you have to have anything done to your system now, they charge you to come out. They have a big enough clientele that when these guys are out selling things, they could stop by and make calls on the people that have had the coverage for years. About two years ago, I got the warning that the batteries were bad. I called them and told them, and they sent me the batteries. The batteries are still in the bag hanging on the wall, and I haven't had a warning that the batteries are bad so I wonder how accurate the equipment is. They could contact their customers once every two years and make a house call to make sure everything's working okay. But they don't.

I can't hear the alarm. It'll say front door but if somebody was coming to my house, I wouldn't hear it. I let ADT know but they haven't responded. I don't know how to make the volume come up. Also, they don't tell you they have two size monitors. The monitor that the installer brought me was very small. I ended up getting the bigger monitor but I had to pay for that. It's trickery to me. They ought to be upfront.

I like ADT. I have alarms and sensors in the house on all my windows and doors. When my windows and doors are open, I know which one it is and I also know if someone's entering or leaving. I also have the motion detector. I can't see all over the house but at least if something is open, I know where it's coming from. I have the breakage feature as well so if a window is shaking or even cracked, it's gonna tell me somebody is trying to do something. Even if I drop something and the room shakes or it shakes a window, it's gonna say window breakage, even though it isn't. It lets me know it works.

We have had a rocky course with ADT. We had called multiple times, and they kept saying the issue was our fault because we didn't have a strong enough Wi-Fi and we needed to buy other equipment. It quits working for a couple hours then it starts back in again. They keep saying it's because our router is too far away, but it's almost on the same level as the front driveway camera and none of our other cameras are having any problems with it. We went through seven months of having problems before they finally had a technician go in and look at it. We asked multiple times to have someone come out. We wanted them to come out and change the camera, but they said it would take over a month and they didn't have anybody locally that could come. Had I known that, I never would have bought a system that doesn't have anybody locally that could come.

The young man who installed our ADT was named Brandon and he was very helpful and knowledgeable. He took his time and explained everything very well. The system is very functional and we haven't had any issues with it. I also like the remote access. We feel very secure.

The front and back door ring bells of our ADT don't work. They said, “We can't do anything for you unless you're standing by the panel.” I don't like their attitude during this process. I also don't like the fact that I'm paying for a service I can't use. I can't wait till the service is up, and I'll never use them again.

On our ADT little thing, it says it's connected to the internet, but our cameras aren't working. But the app works. The overall quality is okay. I wasn't there when they installed it and I didn't want it installed and with the cameras. My wife was there and they made it under the impression that it was gonna be a trial and it wasn't a trial. I tried to get it to where we could get it refunded, but she signed the contract. I was trying to get out of it but you have to pay it. So, it was a bad deal. But, it is what it is.

We moved here two months ago and I've had ADT since then. I'm happy with their service and it's priced reasonably. In New Mexico, we had them for years. They answered all the questions that I had. I have peace of mind with ADT. I used to work for US Protection & Investigation so I know quite a bit about burglaries. Also, ADT is who law enforcement people that I talked to here in Ardmore said they have.

The ADT system is fine but their customer service is atrocious. You get a rep offshore that goes through the same troubleshooting steps, even though they don't apply to you, and they don't solve your problem. It took me six phone calls to get someone onshore on the phone to be able to try to get a technician to come to my house.

Everything was good in my experience with ADT. The rep explained everything to me, installed it and showed me how to download my app. He was great.

The ADT rep I worked with was professional. The installers were also great, very knowledgeable and nice. However, we tried to log in, but we forgot our safe word. It was in a notebook and it got lost. So we called customer service to fix it because we lost the paper that had our word on it. And they said they couldn't do anything until we had the word. They were gonna send us a piece of mail with instructions on how to reset it. They couldn't do anything over the phone. But they never did. The app is the only way we can get it to work now. The app is easy and very simple to use. We just shut it off. Because if it goes off and we're not there in time, we don't have that word to keep the cops from coming.

We had one of ADT's security experts come out to our home after we had people shot at our home. They looked around our property to see exactly what we needed at no extra cost. That worked out better because a few months later, our home got shot at again. From the security expert's specialization of where to put the product and what type of product to have, they caught the perpetrators in less than 24 hours. They got pictures of them through a heavy downpour and to the car. If it wasn't for ADT, we would still be wondering this last time who did what. Even the police were amazed.

The guy who did the installation was helpful. He thoroughly explained where he was putting triggers and why he was putting triggers in certain places. ADT is responsive and the app is easy and convenient to use if you need to. Occasionally though, it takes a very long time to load as far as giving me the option to turn the alarm off from outside the house. I've forgotten the front door key and had to use the back door key, and that one triggers the alarm automatically instead of the delayed response. The app took a minute instead of five seconds.

There are bumps whenever the alarm goes off and I have trouble turning it off in the middle of the night. But my experience with their customer service has been fine. It's also easy to get in touch with them.

ADT listened to whatever our needs were, and we were happy with them to choose them. They are reliable. I'm overall satisfied with the system. It's always worked for us.

I like the system. It makes us feel safe being home. Having little kids, I like how the system tells you which doors or windows are open and when they're opened. Also, the reps have been good to help with questions or let me know what is offered.

I don't have any problems with ADT other than they're too expensive. I have to find another way to do it because it's too much money per month.

I like ADT. It works. I wanted to know what sensor control was and they showed me how to use it. When my sensors needed batteries, they came out and took care of it.

All is going well so far with my experience with ADT. I have had them for three years now. Every interaction I've had with customer service has been great. The gentlemen that have come out in the past have been okay. They knew what they were doing and they explained things that I needed to know. I am satisfied with ADT.

The installation of our ADT went very well. I'm very satisfied with my package. I can understand everything and I love it. The screen had different features on it and I like it.

Right before I went on a deployment, the alarm system was messed up. My wife and kid were at the house but ADT wouldn't fix it. When I got back home, I called them again three times about the issue. They finally got me a virtual tech and got the system somewhat fixed but still not to what we were looking for. Within three months, I got a text message saying that if I did an upgrade, I would receive a free doorbell camera. I did the scheduling process. I just had knee surgery and moved my PT date a day so I could make that appointment time to meet the technician at the house.

I'm gonna cancel because my camera only picks up certain activities. What am I paying for if the camera is not documenting what's going on? Yesterday, I was standing outside and flagging my hand in front of the sensor of the doorbell and it did nothing. At this point, ADT is too expensive. I had an over-the-phone thing done last year when the camera went offline, but the last time I had any contact with ADT physically was last October when I had an incident where someone was pounding on my door. I called ADT to find out if they had backup footage and they said, "No." When the representative was looking in the system, he said, "But your WiFi is fine." He couldn't even tell me why the camera wasn't picking up the activities.

We had some technical difficulties at first with alarms going off, but ADT got it all worked out in six months. The problem turned out to be caused by bad sensors which wound up to be too sensitive. They replaced all the sensors and I never got charged for anything. As far as them coming back out and dealing with everything that needed to be dealt with, I was pretty impressed. Also, the longer you stay with them, the price goes down. Plus, it's nice to be able to use the app to turn the alarms off and on when I'm at work. Having ADT is better than leaving your house alone. I can come to work and not fear something's going to happen to my stuff.

ADT's rep showed me my options in writing and gave me time to think about whether I wanted to sign up with them. Everything has been great. Recently, I bought the battery from Amazon and changing the battery was easy.

I don't like ADT. There are too many problems. My cameras kept freezing, buffering and timing out whenever I'm talking through the cameras with my children. The cameras kept going out and losing signal. At one point in time, the alarm also kept getting set off no matter how many times I put my code in. I don't mind the cost, but the quality sucks.

I recommend ADT to people. They say, "Oh, they're a little more..." I say, "It's worth it." I've had ADT for 10 years and have no complaints. When I have a problem, they try to do it remotely. If it can't be done remotely, they send a tech as soon as possible. One time I had an issue with my camera and they walked me through it remotely. I told them, "The camera is no good." After a few years, they wear out, so they wound up sending a technician and he had to verify it. They replaced the camera and I didn't have to pay anything. That's part of my service plan.

The system is working fine and I feel safer. For what I've got for the windows and doors, and then one camera, I'm paying $80 and it's a little much, but I don't care. ADT does a good job. They do what they say and monitor, and if the alarm goes off and I don't get it, they're right here. They've always responded. Overall, I'm pleased with ADT, but there needs to be more upgrades to the system without having to take out another update and add more money.

Every time I had an issue, there has been no problem in communications and it has been easy to contact ADT. I'm happy with the package I got. There was a defect in a few cameras and they were replaced.

We love ADT and they have been wonderful to us. But the cameras every now and then go out, so we have to call in and get them reset. Their reps have been good and easy to get in touch with. But some of them have a very heavy accent. Also, people can't recognize which button to push for the doorbell and which button to push for the camera in the front. They're both a little round and people will push the lenses and think it's ringing the doorbell.

I'm having trouble with the alarm system, and it takes too long to get through to people. Plus, every time I call, ADT always tells me they don't wanna come out and fix something. When we do over the phone, the alarm doesn't work good, and I gotta keep troubleshooting it.

Right now, I'm very dissatisfied with ADT. For the service that I'm getting, the cost is too high. I'm paying $42 a month, and I don't feel like I'm getting anything. I don't like that I don't get customer service at my house anymore. When one of my things fell off my door to the outside, they sent me a container of glue. They said that was their way of doing it now. They don't come out to the house. I like to pay for the service for them to come out and put new batteries in if they need to be replaced or when I have a problem with one of the sensors, for them to rehook it up. I thought about canceling ADT again because I'm not using the system at all because it’s gets so aggravating when it goes off in the middle of the night, and I can't deprogram it, and my call to them is, “Okay. We'll just do bypass.” A couple of times, I've tried to do it and it didn't work. It's working now, so I have it on bypass and I don't use it.

We reached out to ADT to get the monitoring, and our experience has been straightforward because we don't ever have any problems. Everything works fine, and if we have a false alarm, they're quick to contact us and check if the alarm is real or false. They do a good job on that.

My experience with ADT has been a bad one. We had a fire a year and a half ago, and ADT did nothing in consideration of that. I wanted to put the contract in suspension and then re-up when the property had electricity, but they refused to do so. They are charging me $59 every month because of that contract. I will never do that again. They're a company that's too big for its britches. I spent hours on the phone trying to get through to their different components to arrange this. I keep getting emails and text messages like they still think I've got a house there, and there isn't. So, I am just ignoring them. I suspect we'll be in court one day when they decide I owe them more money. I can't turn in the equipment since it was burned.

I had new ADT cameras and the tech who came out was excellent. The features included in the service package are good. I've been pleased.

The ADT system has been fine. They saved me in 1997. It's an older system, but it works. Other than that, if I call, they're always there and they answer my questions. The only problem I have is remembering the password.

I can't wait for my three-year contract to end because ADT is terrible. The attitude and demeanor of the reps is fine. It's just it's very difficult to get ahold of somebody. I had requested new window stickers and they ordered them three times, the wrong ones. Finally, someone had to come out and they couldn't install them with what they had. They had to come back. I've had a terrible experience with service from ADT. But it works. We had it go off accidentally and they called me right away. The response when the alarm goes off has been good. It's just customer service.

I've had ADT for quite a while now and the features that are included in my ADT package are good. Also, they've always gotten in touch with me.

My recent experience with ADT was very favorable. One is the person whom I spoke to over the phone was very helpful in trying to isolate the problem and help resolve it. Secondly, the service tech who came out to my house spent a good bit of time and was able to successfully resolve the problem. We've been using ADT ever since we've lived in this home. It seems to do the job and when we have an occasional problem, they are prompt to try to get that resolved for me.

My experience with the ADT reps was very good. I was having a problem with my system going off when I had it for Stay. It would go off immediately when I opened the door instead of giving me the time. They informed me how to make it go off after a selected time after a time. They walked me through that. I’m satisfied with ADT. But I wish I didn’t have to get a new system to be able to alarm it on my phone.

We seem to be satisfied with ADT. But our system is old. One of the things they could do better at is monitoring the systems and making sure they're updated with the latest technology. It also seems a bit pricey, but how can you put a price on your safety and peace of mind?

I hate ADT. They're full of crap. I've had it since 2014. Sometimes the panel box will continue to beep. It's malfunctioning. It also takes you all day to speak with a live person. You have issues with your equipment, they give you the phone to talk to and you gotta set up an appointment. Then when somebody comes out, they charge you for coming out to fix their equipment.

We have Arlo cameras and we also have ADT cameras. Somebody tried to break into my car, and the ADT cameras never picked up the motion detection. But the Arlo ones did, so that's a big hit against ADT. Then the unit itself would start beeping, like it would lose connection. They tried multiple times to fix it and they finally got that fixed. It's flukey and not reliable. Right now, our front camera is not catching any motion detection. And calling the hotline is such a pain that I've avoided it. Half the time, you can't understand the people on the other end of the phone. I've done it via chat, and sometimes, it's frustrating. But I need to call the hotline for them to try to figure out why the front camera is not picking up motion.

I'm pleased with ADT thus far. They fix issues promptly. I've had no issues. Any time I've called, my issues got resolved. Their reps have been very professional and knowledgeable.

The reps and the installers were pretty good. ADT seems to do a pretty good job. If my alarm accidentally goes off, they call me right away.

I called ADT and someone spoke to me and gave me three options. I chose a simple way. I tried to call a couple of days ago because my panel battery is dead. They said, “You can change the battery. I will order for you,” and I can pay for the battery. That's fine. But I asked if I go to the next plan for there's a doorbell camera. He said, “You have to pay $200. And the guy will come and set up for you.” I said, “Normally, they just to put it in there and I don't know you guys charging. I really don't know.” That's why I didn't know that, but they have options. When we called, they said, “You can call any time. You can upgrade if you need the panel at the door and anybody at the door, or you can see inside the panel who’s there, so you can upgrade that.”

ADT was already in the home that I had purchased. The system was already in place so I continued with it. But then I had to have it all updated. So, I wound up buying all brand-new equipment. I felt like I was stuck because I already gotten into a contract with them. Also, it took them about three weeks to even get my service up and running after everything was installed.

I've cut down the service to the bare minimum because my husband had dementia for the last three years of his life and he was forever opening the door when the alarm was on. But ADT didn't even bother to call to check. So I'm not really impressed with their service. They've cut my bill down from around 80 dollars a month to 40. I'm in the process of selling my house, so I'll be doing away with ADT after the sale. Their service sucks.

ADT is good. But to get in touch with customer service is very difficult because I go by phone and I don't go online. At the beginning of this year, I tried to get in touch with an ADT person in regards to my bill and it was very, very difficult. When they finally answered and I told them of my situation, they said, "Hold on for this person." After a while, the person came on and I had to say the same thing over again. Then she said, "Hold on," and they put me on to three different people and then I had to tell them about the same problem.

I called ADT last evening because we had a power outage and my system had to be rebooted. The technician who picked up the call walked me through it and was able to get the ADT back online. He was very nice and very helpful. When when we've had instances when someone didn't turn the alarm off on a timely basis, I don't get the phone call. Maybe because the system is turned off quickly, so they would not need to get in touch with us. But I could always call ADT directly to find out what their response time is before they contact me just to make sure that there was nothing going on.