ADT Reviews

After our ADT system was installed, it worked. But after a couple of years, it stopped working and right now, I'm having so much trouble with them. Our alarm system is constantly beeping. I can't even turn it on and it says, “Out of range.” It's horrible. They just came out here on Thursday and it was fixed. But it was fixed for less than 24 hours. Also, they charge for everything now. For the last visit, they charged the service fee to come out here, but the tech refused to help work on the camera.

I'm okay with ADT's service and we've never had any problems, so we've kept what we got. When we had an issue, their reps told us how to fix it and we did it. One time, we weren't home and we had a false fire alarm. I was 35 minutes away from home and by the time I got here, the fire department was sitting on the front porch laughing at me coming up the driveway. I know them pretty good and the fire department ain't but two miles away.

The gentleman I talked to on the phone was good and told me the ins and outs. We joked around a little bit. He told me I would get a gift card in my email and I never got that but that was fine. The technician was personable, nice and prompt. I had him come back out because I had to get something else hooked up separately because my internet wasn't hooked up yet. And he came out and took care of that.

ADT provides good service and is responsive. I've had them for over 20 years. If there's a problem at the house, they would contact the police or me and the people on my list like they're supposed to do. There's been no lapse in what's supposed to be done. I'm very pleased.

I ordered a battery mid-March, and I just received it the day before yesterday. I had to inquire three times in order to get it. I finally got ahold of someone that took care of getting it to me. Other than that, ADT is worthy of being checked out and considered. I've had their services since 2020 and most things have gone fine. We usually receive a text inquiring about an alarm and if we don't respond, they're gonna contact the police or fire department.

The experience with ADT has been mediocre. We've been with them for 30 years. I get emails occasionally offering me upgrades to my system but other than that, ADT has been, in terms of customer relations, a flat out 0. The only time that there has been a communication with ADT is when there either has been an alarm event or I've needed service. I've had issues with the batteries and alarms. I have spoken a couple of times with an ADT representative after we had an alarm event. At one time, they said that they would come out and replace batteries. Later, when I mentioned that call and tried to get someone to come out, they said, "We don't do that. You have to do the batteries yourself." They told me that I could get X number of batteries a year.

The techs came out and installed everything but one of the cameras we ordered was in backstock. So, I had to wait another couple of days for them to install it. The communication was great. People should use ADT. They're amazing. The customer service has been good and ADT has never been super pushy about upgrading.

I was under contract through NorthStar. ADT bought them and my contract transferred over to ADT. When the system works, it does what it's supposed to do. But there are a lot of times that it doesn't work. The reps are nice and they try to help, but nothing ever gets resolved the first time. I've constantly had issues with the hardware, different doorbells or cameras, and I have to call at least 5 times and talk to multiple people to get anything resolved. It feels like I've been pushed to the back because of me being under contract through the third-party company that they bought. I'm not a priority because I wasn't a ADT customer initially. The installation was with NorthStar, but even then, I've had I've had a few technicians have to come out to replace the camera or doorbell and there've been no explanations on anything or updates. I'm trying to get out of my contract and go to another company.

I called ADT then the installer came a short time later and put the system in. I started out originally with the doorbell camera then we decided we wanted to see the dogs. We have a big backyard. It progressed from a doorbell camera to cameras at the back. I got the cameras that show me the four parts of the house. The system works very well. It's very responsive and dependable. When I'm at work or away on vacation, we can see exactly what's going on. I get the beeps all day long at work. It tells me who's in what door. I'm very happy with ADT. It's been an effortless experience with them.

The alarm works. The only thing is the battery dies every six years. The first time it happened, it was disturbing. When I called them and said that the low battery alarm was going off, they talked me through how to change it, where to buy one of those batteries and I was able to do it myself. That was good. I didn't have to pay someone to do it. It was also fairly easy to get to talk to a person and they were very helpful when I got through. I had a little trouble getting the app on my phone. I called and talked to a guy and we weren't able to get that accomplished, but I can get their information on my desktop. It's just annoying how much it costs because it's just a computer program for them. They send emails and try to get me to sign up for some advanced thing that I certainly don't wanna pay any more than I already do. Also, you have to have a landline to use it so you have to have the expense of a landline.

I like ADT. They were the best at that time I moved in in 2018. The sales representative was very cordial. He was good at what he did and what he told me. The part of the system that would tell me what window or door is open is a very good feature. However, it doesn't work correctly. It doesn't have the correct time and what it should be on there. I'm trying to get somebody to come and look at it. They put me on hold and make me stay on hold for a long time, trying to hang up and let it go. Other than that, they're very professional. I like their service.

We like the reliability of ADT's systems. We've been using them for decades. The customer service for the business account has been okay but for the home account, it was terrible. Our technician that was supposed to install drilled multiple holes in the walls because he was not able to install the panel. Additionally, the way the sensors were set up in our home weren't accurate because of the window shutters that we have. It almost looked as if the technician didn't know what he was doing.

We had our smoke detectors go off. I was cooking bacon and it was apparently a very smoky bacon. We had to know a verbal password so that the fire department didn't come. That was annoying. Also, our doorbell camera has not worked since day one and I refuse to pay ADT to come out and fix something that they didn't install correctly. A camera is enough of a deterrent, but it's annoying that it doesn't work. I also don't like that I was told that I was locked into a rate but they increased my rates. A security service is one of those things where the value isn't there until something bad happens and I do not think I'm getting the value that I'm paying for, especially given the neighborhood I live in.

ADT is very efficient. I have one sensor that I have a problem with. It's because it has to go through too many walls. When I call them, they're right on top of it. A technician has to come out to redo this one sensor periodically.

ADT is a good company that has good reviews. When I call customer service, they're helpful. The security key fob is great. I have the app on my phone, so if my daughter's home, I can see what doors are accessed. I like that. It's at my fingertips. But sometimes, the four-digit pass code on the app doesn't work, and I have to do a full login. It takes longer to do that. Also, I haven't always been happy with ADT. When I started with them, it was $21 a month. It slowly kept creeping up then it was over $100 monthly. I was gonna go with a new service and when I called ADT to cancel, they said they'd drop it back down to 21.99 a month. I'm on a two-year plan just to get that amount and had to call to get it. I've been with ADT for 10 years but new customers get treated better.

We've had ADT before, and we went with them again. We did do upgrades because of the house we're in now. We put more alarms on the windows. The only thing I do have problems with is I can't get stuff off of my screen. It says low battery, and every time I change it, it still says that. I can't get it off and I don't have time to mess with it.

My ADT system works fine. I've used ADT for a long time and my experience has been fine.

ADT set the system up. It's cut and dried. If there was a problem, the alarm would go off. The functionality seems fine. Also, the reps are kind and sweet but couldn't fix the problem. ADT set up two separate accounts. One that had nothing to do with the whole setup. I've done 10 calls to fix this, spent 45 minutes to an hour each time on the phone with them, and never to a resolution. So finally, they said, “We see you have a second account that doesn't belong to you or it was incorrectly set up. You've been paying into it for almost nine months to a year. We're gonna credit you all this, that, and the other.” They told me that it's fixed. But it still hasn't been, and they still call me, saying that my account is past due. Maybe they don't wanna give back the money.

The ADT reps have been mostly helpful. On one or two occasions, they've been unable to resolve my technical issue. I bugged them enough and they eventually got someone on the phone that could fix the problem. Then they wanted to bill me for it. I pleaded enough to convince them that it was not an issue that was on my end, and they eventually waived the fees. It took a little back and forth that shouldn't have never happened. The technicians were good and helpful. Currently, I've been having some technical issues. It's been an ongoing issue and I'm out of warranty now. So, if I wanted to replace the equipment, it would come out of pocket.

My whole experience with the home security system has not been favorable. I'm disappointed in the system, but it's not from ADT's part of it. When Harbor connected the equipment, one of the sensors fell off, and they wanted to charge me to come fix the sensor. That made the equipment less reliable. It allows the system to always be overridden, which means if somebody were to enter through that door, there would be no protection there because it's not working. I refused to pay. So, ADT wouldn't have anybody come out. My system is inadequate. And because I'm in a contract, I couldn't get out of it.

I would like to get the deal that ADT offers to new customers. I was interested in getting the camera in the front because I saw online where it says they were offering that to new customers. Old customers, unfortunately, don't get that. Other than that, my experience is not bad.

We've had ADT for two dozen years. The system hasn't ever been updated. It was a little disappointing that they've never called and said, "Hey, you're using antiquated equipment. Would you like to upgrade?" Because we have pets at home, I really can't use the system other than for fire detection. My pets trigger the motion detectors. We use the security system because if there's a fire, the service would get notified. I've had to call ADT to find out how to put the system on test so I can replace a battery. I downloaded the app, so I don't need to contact them anymore for that. ADT is expensive. They don't take any proactive action to reach out to existing customers. Their sign is probably the biggest deterrent.

Switching to ADT was seamless and very positive. I only have one complaint. We had it done at our house and at my mother's. Within a year, the battery went out and it still has been. I have not been able to figure out what battery it would take or how to order one. When I try to call, it would be a 20-minute wait. So, hers is not working because the battery is dead. But ours has been fine. It has been over three years now. Why wouldn't ADT just send the battery out? We pay $67 a month per house. Why not just include a battery? Because there are many models. I couldn't figure out which one it is. But it works. Whenever my mom would accidentally trigger it, ADT would be very nice about calling. We appreciated that they would not start charging for false alarms.

ADT wasn't willing to pull out all the stops to make sure the things that I wanted to get installed would be installed.

ADT has different systems, and they are flexible with working with the budget of whoever they're dealing with. I would recommend them. The rep came out, and we talked about what I was looking for. I had a package with a doorbell but it was too expensive. So, we went with just door and window sensors, and they left me a Google Play box, but I didn't have a camera so I didn't need that. I called in and they took out that portion that was supposed to be taken off the bill for what I'm paying. All I have is the screen on the wall to turn on and off the alarm, and the doors and windows sensors.

Everything has been fine since I've had ADT. Get it if you're looking for security.

I've been with ADT for many years and it's been a good experience. I'd like to cut down my bill, though.

The rep told me how he was gonna install the system so I told him to go ahead. He put the deal by the front door and put the one on the back door and that's about it. They didn't put any windows or anything. I don't even know why they put it in if they weren’t gonna do the windows because if somebody wanna break in, they can break in through the windows. Also, they never showed me how to work it. They just plugged it in and left at that. All I know is that every time I open a door, it says that that door is open. I told them to disconnect the system. I still got their stuff in my house, but I don't pay the bills because I told them I can't afford it. I'm not paying about $59 a month.

It's not as good as what it used to be. The old systems I had were all hardwired. Now, it's all a bunch of plastic crap. The system I have now is more of a pain. It's the multiple batteries in every single switch and I've got a very large house. Every single window has a battery feature on it, the smoke alarms, the motion detector, and there's a big backup battery on the central panel. I have 20 or 30 batteries to constantly change all the time.

I've had ADT for over 20 years. When I went to a new home, I had all their new stuff installed and the features and the quality are all right. I would recommend ADT.

The ADT system has been keeping me feeling secure and safe. We got it when we moved into our house, which was a new home that was just built. The house next door was robbed that night. Then, one Sunday afternoon, there was a young man going around taking a survey. He came to my house first and my daughter was there at the time. She told him her parents were home and he left. But the same guy went down three houses and robbed a house and took all the elder grandparents' jewelry. There have been things like that. Also, when my kids were getting older and my husband and I were both at work and they were home alone, I felt more secure knowing that we have ADT.

The service of ADT is good. However, upfront, we weren't told a lot of stuff. And I would have never signed a contract for three years. The rep had a little iPhone and the only thing the rep told us was, "Sign here." No paperwork. But I love it. It's self-explanatory. It's great and easy to use. My favorite feature is the home screen panel that you can go to. It puts it out there on display with everything you need to do. I called one day. Something wasn't working right. They said, "We have to get a technician." I said, "How about I just cancel?" They said, "You can't cancel it. You're in a three-year deal." I came apart after that and my wife calmed me down. She said, "It's okay. We'll handle it." But, everybody that I've talked to on the phone was awesome.

The installation of our ADT system was good. The reps have been very responsive any time I had a service call for changing batteries or anything of that nature.

My experience with ADT has been great. It's very efficient. Everything works great, just like they said it would. I like that it gives me videos when somebody's at my front door, even though I'm not home. It lets me know if somebody I don't want is at my house. ADT is worth it.

I've been satisfied with the service of ADT. Their security system works. It's doing what it's supposed to do.

A friend of mine had mentioned about getting ADT when my home was broken into. I called ADT and they came out. But right now, my box doesn't work. I don't really know how to reset things or do things on my own. But the installation of our ADT was okay.

I've had ADT for a couple of years now but I don't even have access to it on my phone. I've lost my access to my user number and my password. I can't even see my cameras anymore. I'm just waiting for the contract to end so I can stop it. The alarm guy that I have usually calls me, but I haven't heard from him in a while. When he calls me, I am gonna tell him.

The features of our ADT system are fine.

Everything is fine in our experience with ADT. We've been with them for 40 years now and we've never had any issues except for a bad sensor. I get a text or a phone call from them if the sensors go off or we're absent from the residence. The system is easy to use and connects to the wireless router. It's a good system. Also, all the technicians who have come out are friendly. They know what they're doing and everything gets handled in a timely manner.

The installers of our ADT took their time. Their customer service has been good as well. However, the equipment keeps going bad. They have come out and worked on it, and it worked for a while, but the things just don't seem to stay operative.

The installation of our ADT was okay. However, once the product is installed, it's like they dump you. I've had problems since last year with the product, and they have not come to repair. They wanna charge me to have someone to come out and get my service back online because my internet provider changed, and the system is not connecting, and they couldn't tell me how to do it because one of the items that needed to be done requires for me to get up on a ladder and do it because it's outside.

My experience with ADT has been terrible. I've had a trailer stolen right out of my driveway. I've had someone sneak on my back patio and none of my cameras caught it. Not one. The girl I called didn't know much about anything and could not help me at all. I got nowhere. She was googling it while I was telling her and she was blah, blah, blah. But no information. You also can't go to ADT if your cameras aren't working, which I don't like either. You have to go through a separate company and the guy came out and checked my cameras to make sure they were working properly and still, nothing. The system sucks. I'm buying my time to get out of it. I feel like I'm not even getting a service. I might as well not even have the cameras on. It doesn't pick up anything. So, why bother? But, the customer service reps who sold me it were nice.

Our ADT system does what it's supposed to. I like the ease of use. It's just they could stand to do some improvements. It tends to flip off occasionally. I just wait till it comes back on. Sometimes, I got to get into the keypad to get it to reset. Sometimes, I have to call them to get it to reset.

I have been with ADT for a while. They take their time with me like when I'm learning stuff. My experience with them has been excellent.

We're very happy with ADT. We moved into our house eight years ago and we had it installed here. We had it previously in our other houses, too. We're really pleased with the phone app. Everything is wonderful.

We had our security system installed 4 days ago, the salesperson came out and we agreed to a price and needed equipment. The very next day the installer technician came out to do the install and he said we need another camera, a separate dedicated Wi-Fi for their system including a "mesh" system for an additional $350.00 which we agreed to purchase. The Google cameras do not stay online the majority of the day, they buffer in and out constantly so it is pointless for a "security system" to have cameras that cannot show live video.

The installer of our ADT system was very good and so far, everything has been working okay. But their prices are extremely high. I've done some research since I've installed their equipment and I can get as good, if not better, coverage for a lot cheaper to do our entire house. With them, we could only afford to do part of our house because as senior citizens, to do our entire house was unattainable. They should have incentives for senior citizens in order to make it more affordable. And if those were out there, I never heard of them or no one ever mentioned them to me. Other than that, even remotely, when we're away from the house, we can operate the system remotely, which I really like.

My ADT sales rep, Wally, was all right and the installation of my system was fast. When I called them about something, they came out and gave me a new remote because mine was an antique. Everything's been fine since then.

Everything has been good with ADT. I've had them before then I didn't have them for a while. But when I moved, I resumed their service to have security.

My ADT system is easy to use and it's pretty secure. But they should have a lower price for senior citizens.

ADT's reps are very accommodating and professional. From the people that come to your house to the people that answer your phone calls. With ADT, you always get your problems resolved. My mother-in-law is 93 and they have to come to her house all the time to help her change batteries. Also, I have the app on my phone and it works. We would recommend ADT to friends. I like the sleek new little iPad-like keypad on the wall for all the controls. The system performs well, but we don't use ours, so we're going to cancel our service.

Installation was good. We are a very small company, and there have been no complications so far. So far, ADT is good. They're timely and they communicate very well what we need to do.

When there's a problem with ADT's equipment, they're charging $59 to come out and look at it when it's their equipment that's at fault. Also, they offered Ring when I first got the service and now, they no longer do business with Ring. They do business with Google. But they dropped the free service that they offered when I first signed up, so I don't think that was fair. I'm now paying ADT then I also pay Ring for the doorbell that ADT gave to me. Other than that, the techs who come out are professional, very polite, and knowledgeable. Also, it's a fair price and most of my experience with them has been good. During COVID it was rough, but they're a lot better now.

ADT has been great. When we needed a new doorbell, they came, and they were very nice and friendly. The system covers every door and every window, and it feels secure. When I accidentally put it off, people call me and wanna know if I'm okay. I also like the fact that I can see who's at the door. I'm glad I have ADT.

I've been having issues with the service in the past. The system would just stop working and freeze and I don't know that it's frozen. I go down to the panel to either set it, and I notice that it had been off track. I'm just waiting for my term to be over with.

ADT is a great company, and the system works fine. Installation was also good except when they were coming out to install, I requested to have the garage open and close part put on that I can do through the app on my phone and they said that they had to come back and do it. When I called again, they wanted to charge me $350 to come back out. Earlier, I was told it was only gonna add $5 to my bill and that they would install it, but the guy didn't have the equipment for that. I explained this in my call with them and nobody would listen to me. The features are great, but since they want to charge me $350 more, I'm gonna get rid of the system after my contract's over with because of the fact that my main purpose was to get the access to the garage.

We've had other alarm system companies and so far, ADT has been good. Their service person that came and installed the system was professional and he seemed to know what he was doing, probably more so than other people we've had experience with. The alarm system works very well, and the pad is what I like best, which was an improvement over our last alarm system. ADT has also been very responsive whenever the alarm's gone off calling. Unfortunately, we had a couple of false alarms with our smoke detectors and they were right on it.

I've had multiple interactions with ADT. I purchased new products, purchased the system, and over the years, I have added to the system. We're very satisfied with ADT. Although we're not satisfied that the price keeps increasing as rapidly as it has.

I was happy with the sales rep from ADT. Installation went well. I was at work that day. Someone else was here for them to come in and put stuff, but it was all done by the time I got off work, so everything went okay. I've had ADT for a very long time, and it's been excellent.

I like ADT a lot. The few times I've dealt with their reps, they've been helpful. We had repairs, and the technicians were great. They were able to fix our issue really fast. They were only here for about an hour.

I've been with ADT for a long time and they kept raising my rate. Being overcharged compared to what everybody else is charging didn't seem to make a whole lot of sense for a loyal customer. I called to try to negotiate the price down and they were stern that they couldn't do anything about it, so I went to the market and found a better price. Then all of a sudden, when I called to cancel after engaging to use the other services, they mysteriously magically brought my rate down. It was over half of what I was paying, so now I'm good. But the process to do that didn't seem to make a whole lot of sense. And one of my best friends did all this probably four months before me and was canceling. But they sent somebody out and they did everything and lowered his rate. They didn't do any of that for me besides to lower my rate, which I was fine with. It just seems silly.

ADT put in the regular system and I need to get a door camera. I'm on prepaid and I pay $48 a month. If anything ever happens, they'll call me.

I like the programming on ADT. It’s always on unless the power is out so that’s a good thing. The price is reasonable. The price went up a little bit more than I anticipated this go around because everything went up. So, that’s understandable. I'm happy with ADT. I like everything. If I had some dislikes, I would have already called in and complained.

Their service is terrible. When you need something fixed, all they wanna do is sell you a new system all the time. In one of our houses, we keep having problems with the sensors and they never wanna send anybody and we pay for the service agreement every month. That's one thing I'm not happy about. Then when they come out, they wanna charge me for the guy to come out. But I'm already paying for the maintenance plan. Their people are okay but you just don't really get much out of them.

Their system has been good. But the smoke detector goes off once in a while when we're cooking. We just open up the doors, turn the fan on, and let it clear. Same with the wood stove. A couple of times, it leaked out of the door a little bit. The same thing. But their response time was quick.

We've had ADT for five years now and we haven't had any problems. It does a really good job. The quality of the system is good. I just hope they lower their price a little bit.

We paid a lot of money to have the ADT system put in the house. It's old and right now it's not functioning. They're saying it's gonna be another couple thousand dollars to put updated equipment in. That's a no-go.

ADT is easy to use and they seem to cover our basic needs. I like the app a lot.

The sales people will lie to you regarding the contract. Read the fine print. I was told it was a 3 year contract, it's 5 years. I canceled the auto pay, I still pay the bill on time but it's not their way so they are now saying they will put my account in collection unless I give them a credit card number. And the alarm went off for 10-15 minutes and no call. There is no one monitoring my service or the police would have come and the company would have called. There are better companies with better customer service than ADT. I was a customer for years. Now I will tell anyone who will listen to stay clear of this company.

False advertising. According to the website advertisement and then we were told repeatedly we would not be entering into a contract for their service but when we call to switch to self monitoring, they said we were in 36-month contract with them. If you are going to buy from ADT, read the fine print because they won’t tell you what you’re actually signing up for.

We aren’t even done paying for the system and the control pad won’t accept new batteries, it always beeps and says missing battery. They want to schedule out a virtual appt for the repairs then when the virtual tech can’t solve it I will have to pay for a technician to come out. I’m not paying a tech to come out for something we’ve had for 10 months.

Updated on 03/13/2025: If I could give a negative number of stars, it would be minus 100. ADT run scams. I was lured into an expensive one year contract and when contract was up for renewal I made multiple calls letting them know that I am not going to renew this contract and and asked to cancel my account, but they were continuously billing me accruing debt on an expired contract and then sent collectors after me. One collector left me along after my dispute letter and they have sent another one.

When I first called for information, the customer service rep said they could probably use my Vivint equipment, but they couldn’t. It’s proprietary. It was never possible. They lied. I told the installer that I was also considering Brinks and he said Brinks uses ADT equipment and would send ADT out if I needed service. That was another lie. Brinks uses alarm.com equipment and they do not send ADT to service their accounts. Then the installer kept increasing the amount of new equipment I would need to buy after he already started installing the system. I ended up paying about $600 for the installation of new equipment. Then the installer didn’t explain the system or even leave a yard sign.

ADT (POOR SERVICE PROVIDER). We have been with ADT for over 5 years at this residence and 10+ more with other residences. They do NOT value customers. We have been patient and have spent well over 4 hours on the phone with them since yesterday! Our alarm panel has been going off intermittently for weeks now. I spent time with their technician fixing this virtually yesterday. It seemed we were good and "fixed" with a couple bad sensors being sent as replacements. UNTIL last night at 3 am with it doing the same thing and waking everyone up with NO faults showing. Since I couldn't sleep, I was in the phone with them at 6 am, 9 am, 12 pm and again at 2 pm!! Always being told a manager would call me back, but never bothering to! I spoke with Marissa (manager) and was told Nicole ** (another manager) was going to call me back.

We got ADT because of the cameras but when they came to reset it, they changed the whole system and unplugged all the cameras. The technician told us that the new alarm system was not compatible with the cameras so I only have the basic ADT now. He also didn't connect one of the windows and I got broken into it in the middle of the night. They came in a second time and did a freebie for me. They fixed the problem with the window and checked all the other installations that the man had done. They didn't charge me for the service call.

If you are using ADT through a third party vendor like Safe Haven I would not recommend it. I was sold a security package that seemed to be a great deal with amazing features for a great price. However, when the system installer came I was told that for that I was getting installed the cost would be more than 5x what the sales rep and I agreed upon. On top of that the installer didn't even connect my doorbell camera. He said that he was not listened to do "heavy power" wiring. He left me some wires and said that I could do it myself. Not only that, but not even 24 hours later the security monitor had an AC power failure, So I called ADT and they informed me that due to me getting my services through Safe Haven I had to go to them for any issues that require component repairs or replacements. So I called Safe Haven and guess what? They do not have any customer support over the weekend.

The sales rep went into the early evening and it was quick and not much was discussed. They just put the system in and said goodbye. The guys who installed the system were nice but they put in different kinds of things, like some windows have bigger ones that didn't look very good. But I didn't know that it was possible to do smaller ones until I walked around and started looking at everything. It seemed like they just wanted to get the job done. But they didn't offend me in any way. In retrospect and afterward, it seemed like it was done in a very good manner. The box they left was already scratched and maybe it had belonged to somebody else prior to that. Maybe they were giving me a cast-off. It's just that some of the things weren't quite as they should have been for a first-time customer.

The sales rep was excellent, and the installers were professional and quick. Lately, I've been having issues with communication failure. I just got off the phone with ADT not long ago and they said it could be my internet. When I get home, I'm gonna check out my internet service and see if everything is on and working properly. Other than that, ADT has been okay with me.

The product works, but in today's world, the quality is just average.

I needed an alarm company, and the sales rep was knowledgeable about his stuff. He was friendly too. However, I dislike the doorbell camera. There would be times when people would ring it, and I'd be trying to talk to them through the doorbell camera, and by the time I finally could get to them or if it would even work, they would be gone already. The doorbell camera was terrible, and ADT didn't fix it.

I couldn't get my cell phone to work with the alarm system and the lady that I called walked me through it. I'm 77 years old and I'm not computer-savvy and she did a fantastic job. She went way beyond getting me hooked up to where I can use my cell phone to set an alarm and turn it off. Also, I get emails every now and then about giving some feedback on how they're doing. I appreciate that because a lot of times people will call you that you don't wanna be bothered with and they don't stop.

We have everything with ADT and I like that I can control the alarms on my phone. I had another security system before and this is much better and more streamlined. But I have asked them at least six times to send me a sign for my yard, and I just keep getting little stickers that you put on the windows don't help. So in that respect, that is the worst service I've ever had and it makes me uncomfortable for them to not even acknowledge that. When I would I call, they would say that they'd send them out and that it'd take a couple weeks. But I never get them. I like those signs. When you see a big house with that in front of it, it would make an impression. Other than that, their price is fair and so far, it's been a very easy and great experience.

Three weeks ago, we had upgraded to new equipment and that was an easy process to have them come out and install. They just weren't very clear on the cost and the financing part of it all. We're in a little bit of a snafu with them about that now. But overall, the service is good. There's the easy access of being able to look at it on your mobile app anywhere you go and monitor the equipment while we're out and about and see everything.

I regret my decision of going with ADT and I would tell my friends not to use them. I've been calling every week for the last 13 weeks to get a service technician to come out to my house and fix the system because it shows that there's a faulty issue. There's are 12 devices in my house and at least four of them are somewhat working, but the rest of them are faulty like the window devices, the camera, the door lock, the panel, and the garage door opener. Every night, the system keeps going off and it's not even active. I'm paying almost 100 bucks to ADT and I can't continue to pay for a system that is not working.

I've been with ADT for many years and the service is different. They want everything online and trying to get someone out is a challenge. Then, usually when I call them, they just wanna do everything over the phone or else push 1 or push 2 and, “Have you gone online to look at the answers? I have one window alarm that never has worked right. They came out one time and it still hasn't worked right. I'm afraid to put it on because if I go out of town or something, I can't have an alarm just going off. And it's a little antiquated. Right now, mine still works with a telephone line. I don't even use the system anymore and I need to discontinue it.

ADT was installed in the house that we bought and we kept what was here. My experience is real good and the reps are polite. But we don't feel that for the amount the service cost, it's worth it for us to have it. The only thing I don't like is I'm on a two-year plan and if I wanted to cancel early, it sounded like there would be a $350 charge. What I decided to do is wait until the end of the first year or close to it and call back.

I've had ADT close to 30 years. I like the security. I've never had any problem with them other than a sensor that went bad. False alarms are very rare but when it does happen, I get a call on my phone.

ADT is good. Their sales rep helped me. He showed me certain things and if something goes off, he said, "You can call me, and I can go through the steps with you." A different person for the installation came. He's very nice and patient with me. At that time, I had just moved in and I had a lot going on, but everything was resolved.

They are horrible. I always have issues with either the box in my house nor holding time/date or not being able seeing my cameras from my phone using their hik-connect app. When calling for assistance with either problem it is ALWAYS a few hour issue. Always transferred from one department to another or someone with a strong non-English accent. It is hard to understand them when you have a hearing issue to begin with. When asked to speak to someone else they get offended very easily and don't seem to understand.

I love everything about my ADT package. Their customer service has been great, too. I am completely satisfied with ADT.

The installation was nice. But I'm not happy with ADT. They don't tell you about the three-year contract until you sign the paper. This is my last year on it and once this year is done, I'm done with them. The little pads that they put on the windows and the doors fall off come summertime. I already had four calls. I had two for the fire department and two for the police, which were just the pads falling off. I tried to explain to ADT and all they sent me is a do-it-yourself kit. They go into my account every month to take the money out, but they don't wanna fix this. So I quit using it. I use the app as my front door camera and that's it. The customer service is okay. They try to help you. But then you get shuffled. You just get put aside. They're supposed to be a reputable company and I'm very disappointed in them.

ADT needs to take care of the false alarms. The alarm starts beeping and I have to put in my code. It would tell me a glass break but there was no glass break anywhere. You have to call ADT to keep them from sending the police out here. When you call ADT, you wait on the line too long for them to get there and they usually have to switch you to somebody else. It's not a good experience.

Their customer service was perfect. I have never had a problem with them. If others need security, ADT works very well. I like the protection it offers.

When we first got ADT, the person that installed the system didn't do the best job on the locking system. When he took off the metal piece that's on the doorframe, he never installed it back in. So, my husband had to put that metal piece. It’s part of making your door secure. Also, when the installer was doing the sensors, he pounded them on our wooden table and put two big dents in our table that we just refinished. But he was a nice enough guy. Everything works fine. There were just a couple of things that happened that I wasn't too happy about. But the service of ADT has been great. It's been a good experience and that it's worth checking into to have security on your home.

ADT was great for the first three years. But after that, it seems like they're trying to sell me another service. They're saying my IQ board that does everything doesn't work. It's not working with the system. Their guy was like, "Well, we need to upgrade it." I'm not paying $1,000 or $2,000 more for a system. I had it for almost six years now. The problem started after three years and I have nothing controlling my garage. My garage is detached from my house, but my sensors don't work. A guy came out a year ago, but he couldn't fix it. He told me, "I could fix it for 600 bucks." They never fixed it. They need to figure out why my keyboard works and doesn't work half the time. My garage needs to be re-hooked back up, too. That hasn't been hooked up for over a year.

I'm having problems with ADT. My cameras are old. I was told by the local manager that ADT would upgrade them and not me, the customer. That didn't happen. I've waited two years for them to do whatever because the equipment is outdated and no longer being used. They don't issue it. They don't sell it. It's antique. I just upgraded my equipment at my expense because ADT has not. Then the system that I had last month is better than what I have now. At least before, I knew someone was in my yard or someone was near. I can't see the surroundings outside my home any longer. They're telling me I don't have enough Wi-Fi. I'm paying this increased dollar to get the updated system for security, but I can't view it. So, it's a waste. ADT is not the best. We've had them for 30 years.

ADT is a good company. When something is open, the alarm would go off. Also, if I am not here and the alarm goes off because somebody is inside my house, the police would come here. The only thing is sometimes I forget to disconnect the alarm and open one door in my backyard and it's noisy.

Everybody has been pleasant, and when I pay my bills, I just call them in on the automated system. It's real simple and easy. We had to get a new one of the buttons in the bedroom. A technician came and did it.

The system is great. The only bad experience I've had is I burnt popcorn one night and they called back the fire department. It automatically went to the fire department. Other than that, the functionality is very simple. When I wash windows, I have to take that off of the alarm for like 30 minutes and it's very easy to do. Everything is named and the tools that you have to go to to do all this is very simple. It's dependable and the price is very fair. But one thing I don't like is when I call for service or to get information, I can't understand the people and it's very frustrating not to be able to understand.

ADT's sales rep was knowledgeable about the product. But the product is not living up to what he mentioned. We always have to keep reprogramming our cameras and call them. We set programs in our app and we wanted to record something. But every time we check a recording, we noticed it didn't record for the last two days and the last one we have is at 7:00 a.m. on Friday. If strangers broke into my neighbor's car right across the street where my camera points at it, I couldn't help because my cameras didn't even record that. They did a WiFi check and I've done my part to where I've upgraded my WiFi network plus I bought a mesh system. So there's really no more excuses of maybe the cameras are losing connection. So right now, the cameras record when they record. They don't look really high-depth upgrade cameras. They look like something I could go to the discount store and purchase.

I've had ADT at both of my residencies. They needed to do an upgrade on the existing equipment. The service is good and the products work. The system is trouble-free. It always works.

We bought a house in a sponsored neighborhood and ADT came to us and the approach was sketchy. From the purchase date, we took about a month to move in and then, we got a knock on the door. It was some dude and all he had to represent ADT was a little plastic name badge, which was not at all convincing to me. I spent the entire meeting questioning if he was just casing the house because he looked around like, "Okay, we gotta put security things here." That's no different than, "Oh, I look like I'm gonna break in here." It was very frightening, at first. Also, it was cold then and he was all bundled up, which didn't help his case. He asked to come inside, which is like, of course you're gonna say that to get in. It was me being paranoid and it did not help. I talked with him in our basement because I didn't want him to see the inside of my house. Then, we told him we didn't want any smart equipment in our home and he didn't offer us any other packages or try to expand the services. So long story short, he left.

I usually call ADT's 1800 number if I have issues with my system. I had a battery went dead inside the wall-mounted box, and I just called the 1800 number. If I got questions, they direct me in the right way. As far as the system, it works. I'm satisfied with it. I've set it off before accidentally, and it set off an alarm and it sent it to the police department. The cops came. The only thing is my dad had ADT and he referred me, and he was supposed to get $100 for referring me and never did.

I wanted to cancel ADT, but they told me that it's a contract, and that I would have to pay the balance of the contract. There are a lot of security products that are much cheaper that do the same thing. So if I could cancel it, I would. One of my cameras went out and they wanna charge me $59 for the tech to come and replace it. I wound up adjusting my doorbell camera to make up for the distance that my broken camera would get. Because I had a warranty, I just got the replacement camera. I haven't hooked it up yet because I wasn't going to pay them $59 to do it. But I really don't need it. Because of the distance that the doorbell and the front room camera have, it's getting next-door neighbors. And they're in and out of the house. I'm better off when it's not ringing and notifying me all the time. I just didn't put it back up because I adjusted my doorbell. Since I'm still paying for it, I'll just keep it.

They've done a good job. Their technicians are very knowledgeable. The folks on the phone have been helpful when I've had to call and say, "I'm old and stupid. What do I do?" All that's worked okay. Everything's fine so far. I got two keypads, one upstairs and one downstairs. I like the app, so that I can just sit in the bed and do what I need to do to turn it on and off. The key fobs are good, too.

I don't like the service but I still have to pay for it because I'm on a contract. I don't even use it. I had trouble connecting it and I just got tired of it. I just turned it off and stopped using it. When it did connect and if the internet turned off, it didn't reconnect itself. You had to go through the whole thing to do it all over again. I didn't like the system and the way that it operates, like the ease of access. Because you had to go from one to another, and you have to do stuff or look at video. You gotta jump a couple hoops to get it all set up. It wasn't very easy to use. But I like the way the Ring system is where it's all-in-one app and you could view it pretty easily.

In emergencies and if the alarm goes off, ADT answers. But other than that, if you needed help, you're on your own. You're gonna go through this automated service, and finally you give up. It’s hard to get to anyone. Our system is old and the cost is really enormous to replace it. So we're just staying with the basic. Sometimes the system doesn't work and we have tried to reach out to them, and sometimes, just having the sign gives us some sense of security. At this time, we’re really thinking about going to different company.

My experience with ADT is great. The installer was nice and the product is very good, so far.

I'm happy with ADT. The installer was awesome. I had some ideas on what I wanted to do and we talked about it. He made some suggestions and we came up with the system together. However, the service is overpriced because all ADT is doing is sitting there, watching. If nothing ever happens, they are getting 50 bucks a month from me for absolutely zero. When something happens, they're gonna call the cops.

ADT came and told me they were taking my security system over. They changed the keypad, set me a rate at 29.95 and said that anything that goes wrong was warranted. They wanted me to sign a five-year contract for 24.95, but they wouldn't warranty it. I started having trouble six months ago. I had problems with one of the motion detector. The battery went dead. I called them and they said that I would have to change the battery. I said, "I've never had any warranty claims, but that's not the deal we made." They sent me a battery, I changed the battery but it wouldn't work so I had to turn it off.

The salesman showed me everything ADT has. Like every other sales guy, they're always trying to upsell you. It was more than I could afford, so I went with the basic service. I have smoke detectors and a gas detector. The system also has a thing to adjust my thermostat and the light. It opens up my front door and garage door. I'm satisfied. Everything's working the way it should. I also had ADT at my other house, and they've always done a good job.

I like that I would get emails or text messages to let me know that the lights went out. No matter where I am, I'd get that. The system lets me know if I got it on or if somebody tries to come in.

I'm not too unhappy with ADT. They turned my sunroom camera off and it's never been turned back on. They never have come out and looked at the camera to see what's wrong with it. We also had a difference with the billing. They told me that they put in a new doorbell camera, which they didn't. The lady who came out and did the work told me that she did not put in a new doorbell camera 'cause the new doorbell needed to be adjusted. Their customer service went to the service person and found out what she had done and that straightened it out. They've always been professional and trying to help out where they could understand. Sometimes you have to wait to get a hold of someone but I get a call back. I also like that the system can be set from my phone.

My experience with ADT has been good. They went in and installed it. Then there was something wrong right away. I called them and they wanted to charge me. I said, "Wait a minute. How can you charge me for something that your representative didn't install right the first time?" I had to fight them. Eventually, they did. They went ahead and came out there. They sent a tech and he took care of the issue. I've had some issues here and there, but they have been worked out. The girls I've talked to always tried to help, too. Their customer service has been good.

When the alarm goes off, they call quickly. In the beginning, the system was great. Then you have to start putting batteries into it afterwards. The price is high. I'm paying almost $60 a month. Also, if you have to have somebody come to your house, it takes a while and you have to pay for it. Otherwise, you have to sit there and troubleshoot it yourself or with them on the phone.

I would recommend ADT. Their customer service has been positive and they're dependable. They notify you if something's going off or if they're getting a signal. However, it's too expensive.

They weren't as fast as I thought they should have been. And instead of calling me, they should have been calling the police. I don't know what they should have been doing. They were telling me that something was going off at my house and they thought it was a monitor that needed a battery or something fixed on it. It took a minute for it to get resolved because they said all I had to do was take the battery out and change the battery and I did that. But it only lasted for a couple of weeks. They found out that they needed to change my monitor completely.

I'm not happy with ADT. My alarm has gone off and it goes off inside the house. On the outside, you can't hear it until you walk in the house. Nobody would know if there was someone breaking into my house because no one can hear the alarm. When the police would come out, it'd take 30 minutes for them to get here. Also, my cameras don't work most of the time and my doorbell doesn't work all the time. ADT wants me to do everything which I don't want to. I'm having back problems and nerves burned. If I'm paying for this every month, then they can come service it every six months.

The ADT system is very reliable. I have the app on my cell phone, so it's easy to manage it remotely, which is important sometimes. It works. I don't have to worry about if we're safe. However, it was easier a while ago. Everything become so automated and you have the chatbots that you have to go through. But we still are appreciative of the service that we have.

The installation took nine hours. The tech guy came, the manager came, and the district manager came. After nine hours, they finally got it to work. It was still glitchy but I was so fed up that I told them to do it another day. When they came back to fix it, it's still the same issue. I paid $250 for this lock. You're supposed to be able to turn on your app, lock the door and see if your door is locked or unlocked if you're not at home. But it doesn't work. They came out 10 times but still couldn't fix it.

Everything is good. They have upgraded some stuff. It's wireless now. It goes off cellphone power instead of it being wired in.

ADT doesn't have anything great to offer me. As a customer, I feel the pressure from them to trying to sell me more than what I need. When I call them for help, they're there. But they do not keep in touch with the customer. Every time there’s an alarm trigger, it takes a couple of times trigger for them to call me back. I feel that I'm paying for something that I don't need. In the past, they would call. Now, as long I put in a password, they don't even call to check on us. What if something happened and I was forced to put in the password to shut it off?

I was satisfied with ADT. However, they went up in price too much from what it was initially and they never offered any kind of discount. People have to get paid for monitoring but for the amount of times that I have to use it for a serious emergency, it doesn't equal out to $161. The last time I talked to customer service, I couldn't understand the rep. I talked to her and tried to explain. I was trying to get some information but she could not answer my question. I had even got my granddaughter to start speaking some Spanish to her, but she still didn't get it.

When the system didn't work right and I called ADT to get assistance with it, they kept trying to fix it over the phone, which just wasn't gonna happen because I needed someone to come out here and reset everything. I had to call them repeatedly for two months to get them to finally send a tech out, but they were initially gonna charge me for that. After I told them I would cancel, they put the tech on the phone. He asked me if I could get to one of the cameras, and I told him I would have to use a ladder and I wasn't gonna do that. The rep said the visit was covered, then they sent someone out. Overall, the system is garbage, and the only reason I kept ADT is because I'm still paying for the equipment.

We've had ADT for 16 years. The last year, we haven't been able to use our system and they've been very uncooperative. My wife wants to kick them out, and I keep saying we should keep them. We were getting all kinds of calls. We'd be out for dinner, and we'd get a call. We'd run home. It was a false alarm. Customer service is terrible. It's like they don't care. We asked to talk to a supervisor and we get a runaround. I begged them to come out and fix this thing. They had a guy that worked there up until a year ago and he made everything perfect. Then he quit and here we are. We keep paying every month, and we aren't even able to use the alarm.

ADT did a great job. They're on top of it. The few times that I've had somebody try to get into the house, they were right there. The system is great. I like it.

I used to have an older system and I got ADT as a replacement. It is not as quick as the old system and it kind of pauses. When you disarm it or arm it, it doesn't do the action right away. You have to wait for it and that makes the old system better because it would immediately do the work. I have an appointment with ADT to come back and explain a little bit more about it. Besides that, I'm happy with the functionality and having an alarm system makes me feel safer. Also, when I call in, ADT's reps are usually very nice and they help me on the phone.

I noticed that I used to like the service before when it was human beings calling. When my alarm would go off, I would get a phone call from ADT. Things have changed a lot through the years. Customer service should be a personal. Maybe there's only enough people in the customer service department and it's thousands of us, but it was better before. Also, the gentleman that installed the cameras fell through the roof. So they had to patch the roof, but everything was great. It was a pleasant experience.

ADT sucks. I keep getting these notices that the batteries have died in the motion detector devices inside the house. I have my stepson who's younger handle that stuff. But I thought it could have been better handled by ADT. So, I called and said, "Can you guys take care of it?" "Oh, no. It'll cost you $60 if we come out." I pay them $37 a month. But as far as I'm concerned, nothing. So, I wasn't happy with that. Look around for other options and go with them.

ADT's service representatives were knowledgeable, friendly, and courteous. And since I'm a technophile, I got into the details with them. It was a fun experience. They did good work too. Get an ADT system for your safety and security.

ADT's online tools are pretty good and the installation of the equipment was all lovely. But none of our sensors work and we keep having to change them. We get signal messages all the time. We've had four different techs come in , which we've had to pay for, but none of them have been able to fix it. We've had alarm systems in the past, so this came a bit of a surprise, how challenging it's been. It's been a disappointment, so we really would like to get out of the service. We're busy and we only have so much time that we can allocate towards problem solving with them. We've communicated that multiple times to various groups within ADT. Also, there's a fragmentation in their service delivery which may be leading to this lack of coordination. And it's like many large organizations, they may not be aware of how problematic the service is that is being provided. So, that's an opportunity for them.

ADT is a scam. I wouldn't recommend them to my worst enemy until they get their service and customer service straightened out. They got too big. They can't take care of their customers. They can't handle what they got and I'm not happy with it. I am not happy with them. They are the worst company I've seen for service. In my business, we got cameras and we call them for service because they get down. They don't come for days. They don't care.

My ADT system has been awesome though I've had a couple times where I've set it up by mistake. One time, they called me and said that according to the interior sensor, somebody was in the house. I freaked out, went home, had my handgun, and went through the whole house. But there was nothing there. I don't have any pets and I don't know how it got triggered. But other than that, it's been pretty flawless and I like it. It's nice knowing I've got that there. I've also got all the signs and stickers everywhere. And I like the fact that I've got the security knowing that if somebody breaks in, they will either call me or the police. When the system was installed, the guys who did it were really good and professional. They were fast and there wasn't any nuts anywhere. And it worked out really well. Aside from that, ADT's reps are always really helpful. When I have to call them, they always have all the answers I need and everybody's really friendly.

I'm satisfied with ADT's service package, but I would be more satisfied if they had the camera that's on the monitor. Also, they gave me a little box that is hooked to the doorbell. But it's not working because it doesn't show the person. It showed a distorted version of the people who ring the doorbell. But this system is more updated. And the panel is different. This is better than the first time I had it.

The battery would get low quickly where we have to charge it up. Other than that, I like everything about ADT.

ADT is more trouble than it's worth. The system works. However, ADT promised there would be cameras involved and that we would receive them. But when the time came, they did not do that.

My experience with ADT is very good. I've had their service for about 10 years. I'm very satisfied.

I'm not happy with ADT. As a matter of fact, I'm thinking of changing companies. They have this motion detector that I've had before and I said, "I didn't have you install it the second time because I didn't want you to install it the second time." The first time, it kept going off. It was triggered by my cats, which they said it's not supposed to do. Then they said, "Oh, no, this is much better, much better." I was in a city two hours away and the alarm went off and it was because of my cats. I can't be sure what's happening except, if it's an internal alarm, then it's like, "Okay, it's my cats." It could have been broken in through the window though. It's a little worrying to me. Also, I was a former ADT customer and when I got the new service, they said, "You'll get $200 off. We'll send you a $200 Visa certificate." I never got anything like that and they said, "We don't have anything down here saying you would get anything."

ADT is a famous brand. When we moved into our house in California, I thought I was dealing with an ADT representative, but it was more one of their third party vendors, and they offered me a package and I accepted because we needed to install an alarm in our new house. ADT always seemed like a leader in the field. Everybody always has those yard flags with the ADT. The only thing is I'm almost on the phone with customer service once a month. I've been relegated to being that crazy guy who has to call all the time because my system sucks. It's awful.

I've had ADT since 2019, and so far, since I had this service started, I haven't had many issues. I didn't have any issues during the installation and the equipment is fine, but when I moved, I had a terrible time moving my account from one address to the other. I had a partial balance, and it took me six months or even longer to get to the right department who could issue the partial balance refund on my account. One time I had a sensor problem, and it took me a while to get to the right person. Customer service is not terrible overall, but it's not the best.

I was with another company out of where I live at and they went out of business. I started with ADT, and I have had a good experience so far. When I was with the other company, I had to call each time in and out. With ADT, I just click the monitor. So it's a little easier. They reached out one time and it was something I did. It was my negligence. The service ADT gives me has been good, and I would recommend it.

We got a system installed in our house sometime in March. When the first guy came in and did it, he didn't have all the equipment, so ADT sent another guy. He came just to finish up and he said he owed us a tilt. He said he was gonna come back, but he never did. I sent an email, and I still haven't heard from anybody. Besides that, the system works fine. I used it for three days when they first installed it, but I didn't have everything on there to make sure the house was secured. There's no sense having or paying for a system that I can't use. The sensor on the back door is not sticking to the door, so I haven't been using the security, because there's no sense if people can come through the back door. All in all though, I'm satisfied with what they've got hooked up.

When it was my birthday, I had some balloons in the kitchen and when I was at work, I came across the call from ADT. So, I had to stop what I was doing and they said they detected my motion detector. I went to my camera and I told them it was the balloons. So I haven't had any issues with the service and if there's something going on, they will call me. I upgraded all of my stuff a couple of years ago and I wasn't aware that there was a service charge, but they took care of it for me. Aside from that, I love my Ring camera and I would tell my friends that ADT is a well-known company that provides good service and protection. It's a little pricey because the prices have gone up over 20 years, but I expected that.

ADT's installers were good and I like the features of our package. We also upgraded recently. The system works as intended and we don't have any billing issues. So, it's everything that I was looking for.

ADT's response time has always been good. It only takes a couple of minutes for them to call me.

I bumped the part that detects if you have carbon monoxide in your house. I called ADT, put in the numbers on the keypad, and that reset the system. Then ADT made sure that it works. The process was very easy and didn't take but a few second. Since then, the system's performance has been good and I haven't had any problems. I would refer my friends to ADT.

ADT is a very good company. I've had them for 38 years. A handyman took a door frame off and broke the wire. When I called ADT, they said, "The system is so old. We can't rewire that wire," which I understood. So, I said, "Put me in a new one," and I'm glad I did. I love it. The guy installed it quickly. I was surprised. He went over the new system with me and it was simple. If I need any help, I have the instructions. I've had to call them one time because I had new doors put on. And I didn't know what I needed to do with the alarm system on the doors. They were very helpful. Told me what I needed to do.

I like the panel because I can set the thermostat, lock the door, turn the outside light off. It's all in one on the panel and I can do that stuff on my phone. However, I'm not happy ADT because I had an issue with some of my sensors on my windows, and they wanted to charge me to have somebody come out and deal with it, when their people were the ones that put them in. The rep tried to talk me through how to change the battery in the window sensors. I said, “This is your responsibility, not mine.” The system runs fine. I'm just not happy that they treat their customers this way. I shouldn't have to pay for somebody to come and check something if I'm having a problem. Also, I have to go through a ton of menus in order to talk to somebody. That's inconvenient.

I called ADT then they showed up to the house and installed equipment. They met the timeline and the expectations I had. But I was told that the hardware was going to be compatible with Google Home and it's not. I have lots of equipment and I like to manage my house with the Google Home app. Other than that, the service has been pretty seamless so far.

I like that I have the service and that they will call if they don't get the right answer. It's convenient for me. When I went on a vacation, I felt confident. It's usable wherever I go and if something is wrong, I can use my phone to contact them. I like that there is always a way to get in touch with them. But the last couple of times, the alarm would go off for no reason. I walked past the hallway where the light is and it went off and I was in shock. I've had it happen twice and they didn't suggest an appointment or to come out to see if anything is wrong.