ADT Reviews

I've been having an ADT system for our business since 2000. ADT was reasonable and everything seemed in order legally. There's only one thing that I don't like about ADT and that's commitment and early termination. I understand that we could transfer it elsewhere, but if we're only flipping one home once a year and we sell it, we've been lucky that we have been able to either sell it to the owners. The early termination is taken out of my account, and if they end up signing the new contract, I get my money back for early termination. I wish the commitment years would be fewer though.

I was a subscriber before on our older home and when we moved to this new house, we got ADT again because we had a good experience with them. Unfortunately, we got the system installed about a month ago but I'm still waiting for the other stuff like the video camera and the garage module to be installed. I tried contacting the rep that I signed up with and he had me talk to his supervisor. That was two weeks ago and she said that she was going to credit the account for the month that they initiated the contract, even though we haven't had the full service running. She told me that she was going to contact a more experienced technician to install the video camera and the garage module but they haven't reached out to me yet to schedule that. I get that they're busy, but giving the customer a timeframe or a callback would be nice.

A guy named Bill was the last guy who came to my house to do the work. He was very smart and he knew what he was doing. We still have some glitches and he said the problem was the system can't handle it. I said I knew that a long time ago. The house is too big. But he was very good. I would rate him very highly in front of anybody.

I appreciate that ADT was able to get me up and running quickly and that the service guys were very good.

We have the cameras, the sensors on the windows, and the little monitors to see what's going on outside. A lot of stuff needed to be done with the cameras and the technicians did a pretty good job and they were very nice and courteous and respected our home. Everything looks good. We're happy with it. We're learning how to use the system, go away, and come back.

The reps were very helpful. There was already a pad in the new house that I bought. The guy who came out to walk me through it was very patient. He was also very good and personable.

The sales rep answered all of our questions. We have dogs and we knew that the motion sensor wouldn't be feasible so we asked if it was possible to interchange the motion sensor with something else and he gave us all of our options, which was great. Also, our tech was amazing. He went above and beyond to get everything installed and set up for us. The only issue is one of our window sensors may be slightly off. Other than that, I like the system. We have a motion sensor that we run in externally and I like that all the sensors are labeled instead of it going off and be like, “A door or a window is open.” It actually tells us which one and it goes to my app.

I'll make this quick. I bought my house in October 2020. It took me until now to realize how badly ADT screwed me over. They charge me $81 a month for essentially a touchscreen and 3 wireless door sensors and a doorbell... Vivint offered me wayyyyyy more for less. I want to buy out my ADT contract that is, 5 years by the way, and they informed me that it would be $2283 for the buyout. I didn't like that because the amount I owe isn't worth what I got in terms of service or product. But, I was willing to pay out of my pocket so that I didn't have to do business with ADT ever again.

When I called up and talked to on the phone with ADT about six weeks in advance and let them know that we had a closing date on the 22nd and be moving, the person told me to leave the equipment there. But when I went to visit the house, I had a choice. I could have taken my equipment. Now, I ended up with this $11 equipment bill and I've lost my equipment. The other people called me because they started messing with the system, and it went off.

The service guy who came out was phenomenal. He did an excellent job and he was thorough. He took the time to explain things to me and answer questions. He even told me to give him a call if I have any additional questions and he would be more than happy to answer them. He is the person who made the experience what it was.

ADT got the best services. I was really satisfied when they came out to do the install. It's great. I love it.

One point of disappointment was the techs couldn't get my smart thermostat to work. It might have something to do with the wiring here in the home. I'm renting. It would be nice if that worked. But I like the convenience of being able to remotely arm and disarm the system, and lock and unlock doors. I see that ADT has done some upgrades to the app’s functionality since I'm at my last location, like notifications to let me know, "Hey, you just left home and you didn't arm the system." So, remind me to do that and things of that nature. I'm a fan.

We also had a home in Florida. I went down there and called ADT. The person came early. Whoever comes early to my house, I respect. And he was incredibly nice. I love those people. Now I understand why my mom chose ADT. Since we own a restaurant, we weren't able to add a secondary camera immediately because the technician usually doesn't bring extra cameras on, which is understandable. But in Florida, I was able to get another glass sensor up and running. So, that's good. I love technology, so I feel like Batman every time I'm going home to Florida. It's very simple and it's awesome.

The only problem that I had was in the beginning, ADT had another third-party company they were dealing with, that did a bunch of errors in the beginning when they were setting up my system. Then one thing that I don't like about the cameras is the whole setup. If I want it on top of a corner in my house, I have to plug it in in a plug, which will be at the bottom, that I have to run the wire all the way through the top. They have long wires and it looks ugly ‘cause I have to plug it in. But then everything's been good. It gives me peace of mind when I'm away from home that if somebody enters my house, I'm gonna know immediately, and I'll have protection.

ADT's price was a little bit cheaper than the other folks. I had a good experience.

The tech was excellent. He was very knowledgeable and if I had a question he didn't have an answer to, he picked up the phone and called someone. However, there are a couple of things I dislike and I'm thinking about switching. Anytime I go near my kitchen, the security system makes an announcement saying that there's a glass break in the kitchen, but I'm standing right here. The other thing, too, is they still have the previous owners’ details on file, which is problematic.

The Installation was fine. The techs are coming back today because one of the cameras had a problem, but they’re replacing the camera. Also, the app works great.

The installation we just had was long, but everything went well. Also, everything is good with the package.

ADT is just a very well-known brand and I wanted to work with them because they have a deeper experience. I didn't want a budget brand. However, I felt a bit misled about the costs that I would experience. I can afford it but I paid more than double of what I had expected per month. I didn't understand the equipment that I had to purchase. And I had specifically asked my first salesperson about that.

My wife was not there and we were not able to set up the system in her phone. We called somebody over the telephone, but they didn't help out. They said, “Do this, do that,” but they didn’t guide us through the steps, and that was not working. So, we have to call back a different time when my wife at the house. Other than that, everything went fine. The tech was very knowledgeable of what he was doing. Anything that was not done, it was not his fault.

After careful research I recently went with ADT. I told the sales guy that I needed to keep the monthly fee at $45 or less. After some negotiation he got me to $44.99. I pointed to a line item in the final quote that was an additional $2-3 more a month. The sales guy promised me that it was just an error in the computer quote system that he couldn't override and that I would be billed $44.99 a month. The first bill came and I was billed the extra amount. I called the sales guy who agreed it was an error. I didn't hear back after a few days so I called him again and he admitted they were now billing that fee - and had been doing so for the past 3 months before I was quoted a different fee. He said it was his fault but there was nothing he could do.

The installer was nice and very helpful. He made sure that I understood everything before he left. The equipment is self-explanatory.

The main reason I got ADT was my husband passed away a month ago and I was all alone in the house. Even though I knew I was going to move, it just gave me a secure feeling. And probably the people who are going to purchase my house will most likely take it over. The installer was extremely helpful. I’d recommend him highly. Very nice person. Everything seems to be working fine, so far.

I called ADT this morning because I had the system in Buffalo and I told them I was moving. So, I needed to transfer it to Florida. It went good. But there's still service at Buffalo. They told me that I had to wait for 30 days, so until the end of September, for it to happen. In Florida, it got installed since August 12th and it went good.

I had ADT in another state. I just came to South Carolina and decided to get it. I got the $58 a month package.

I had ADT for 20 years in my old home. I bought this other house and just moved in so I continued with them. I like their service. There are things that they need to fix. Like the front door, I have to go ADT and Ring because their front door camera is perfect. I would like to stay 100% with ADT, but now I have to do the Ring app because everybody says the Ring app for the front door is better. I know that, because in the old house I had a lot of problems fixing the ADT. I had four technicians then it worked. ADT should work on the front door bell. A lot of customers have a problem with that. Reaching the bell, reaching this or that. Other than that, I like the fact that when my door or something, ADT calls me right away. They've been very good. Sometimes, they have a problem and give me a discount, like keeping old customers. And I told them, "I can easily go somewhere else, but there's so many."

I was told the engineer that installed the system since the beginning had some technical issues. And he told me to contact the sales rep to schedule a follow-up visit, but I couldn't get in touch with the sales rep. So I have to go through the central number. Other than that, that engineer who came out and did the install was great. Also, using the system is very straightforward.

Account Manager are working from home and have no way to schedule a fixed appointment. Alarm is down and I am not protected. Next available time 7 days without the alarm. The only only time they will schedule a fixed appointment is if they want to sell and install your Alarm. It's like trying to get a hold of the IRS.

I called in and the reps were good, easy to work with, and answered all my questions. The day after we moved into the home, they were able to send someone in to get the system installed. Everything has been working great.

ADT's sales rep was fantastic and the installers were great. It was one guy in the beginning, then he called somebody else so that he could get it done faster. So, I can't complain about that. We like the doorbell camera and the fact that you can arm and disarm from a mobile device then you can let your kids in. The system has a lot of really cool features and we're very happy with everything.

I thought I was going to get another motion detector from ADT but now, I can't get ahold of anybody to talk to about it. I discussed it before with a girl named Kate then from what they told me, she quit. There was another guy named Dave but I could never get an answer. I also tried texting and I didn't get a reply to that. As for the system, the alarm has gone off several times and I was expecting a call within one minute but I didn't get it. I had to run, go get my phone, and turn it off and disarm it. Other than that, the installer who came out knew what he was doing, and showed me the ropes on how to set it up from my phone and on the panel itself. People at my job were asking about my system and I recommended them go to ADT, too.

ADT was very helpful. I have my doors and a smoke detector. The guy that set everything up was very nice and friendly. He explained everything and taught us how to work it.

The tech that ADT sent out to do the install was a very polite young man. He very knowledgeable and I was happy with the install. However, when I went to the sill and lifted up one of my windows, the sensors came off. So I had to call in and have a repair. Another individual came out. He was a senior tech, so he knew what was going on and why it happened. Evidently, the young man didn't put it on correctly with the correct type of glue, but he put it back on. After he left and put it back on, I went to lift my window and the sensor came off again. I was able to put it back on and I didn't have to call them. Since then, I haven't opened a window because I don't want that to happen again. But they did well and were very kind.

I liked the reviews that I got offline. I'm a USAA customer as well, and they offered a discount. The installation went relatively smooth. There were some price differences between what the tech brought me and what the salesperson quoted me. Also, I asked him about some discounts and he seemed a little unsure of what he was doing. The installation part was fine, but the invoice side of it, he seemed inexperienced or a little awkward about the interaction. Other than that, it's a good system so far. The cameras have good clarity and wide field of view. And I like that I can activate and deactivate from my phone.

Vultures and deceitful. Services are sub par for what you pay. We moved before contract term and have to pay balance of months remaining, or transfer to your new location. They don’t care if it’s a van down by the river. You’d be better off spending $700 initial startup with Simplisafe or Ring, own your equipment and no contract. Alarm service is low tech for the money they charge. Very expensive. Never Ever again will we consider ADT.

ADT is right on par with the price point. If it were any more expensive, it would probably be an issue. When the salesmen came out, they still played that old school haggling game. They came with this insane price and I said it was not gonna work. They said they would call their boss and see if they could get the price down to X amount. They would ask what you think was fair and then, you would say a price and they would say they could make that work. That to me is probably the most annoying thing. But the app is legit and it’s awesome. They have a separate fire monitoring service that you can purchase such as a smoke detector and they can link it to the device. But it’s an extra charge. For the price point that they're at, they should offer that as part of the base package, which would be much more appealing.

When I first got ADT, I went with the guy that worked with the corporate. And then he came to the house. The house was under construction, and he couldn't do anything because they still needed to paint. Said he would come back, which he did. My husband was there. And he made another appointment with him. I couldn't get ahold of him when I tried to. So I called the regular ADT and they helped me out. Which I didn't get my $100 back. And I was supposed to get a bunch of discounts, but I didn't. They just took my money and ran.

The installers did an excellent job. Nice and clean. Very thorough. They have to add nine more sensors, and we're waiting. Next week, they're coming in to finish it up. Overall, my experience has been good.

I really enjoyed talking with the sales rep. We got a little bit confused about how much we were trying to install and all the discounts and stuff. Some stuff got a little bit left off the original quote and it kind of confused the pricing. I was originally going to do doorbells and cameras and stuff like that and wound up with just normal stuff because I learned that if I ever decide to not go with ADT, the cameras wouldn't work at all and I don't want to have to buy new equipment all over again.

There was a little problem, maybe a misunderstanding, of what was covered. And when the tech came out, he said, "Yeah. The guy didn't put enough things you need. You have way more entrances than what's put on the information." I assumed there was a sale. He didn't put everything in there because of trying to get into that sale bracket. Also, I wish ADT told me ahead of time that it would be necessary to get certain things installed if I didn't have Wi-Fi set up. Because I would have pushed it back a little later. My internet was not on yet so the tech wasn't able to do the camera and the doorbell. So, if I wanted to get those in, I'd have to have someone come back out and install those. Other than that, the system uses some sensors that were already in the house. One of them went off, and it was because one window was taped. So, that scared me. Other than that, it works.

My sales guy was fantastic. I had a problem with the portable keypad. The techs came out and did some sort of thingamajiggy to get it working again. They were supposed to send me a new battery. And they showed me how I could put it in myself. Other than that, everything was perfect.

The installer was fine, and the sales person, a lady, that came first was very pleasant and helpful. She left her number and I called her when I somehow managed to get a screen on my wall console the other night that I don't know what I did to get it. I also couldn't figure out how to get rid of it. The sales person said, “I don't know how you did that.” I said, “I don't know how I did that either,” but I got it straightened out and she was very nice. Everything is fine.

We have ADT in our other house. It's great. The installer for our guest house was very nice and helpful.

The technician that installed my ADT system seemed very knowledgeable and professional. He showed everything as far as the equipment. Initially, ADT's customer service was great. When I originally called to look into ADT's service, the gal that helped me scheduled everything. I had another gal rep go meet me at my home. Then we scheduled the appointment for installation. I didn't receive any information on when the installation would take place. I later received a phone call from the rep telling me that my appointment had been cancelled, and we couldn't figure out what it was. When she threw out the city, Rancho Cucamonga, I said, “Oh, is that where your office is? Did they maybe make a mistake? Human error?” She said no and then she gave me a street address. I said, “Wait a second. That's my sister's home address. What does my sister have to do with this?”

When I called ADT, I talked to a gal on the phone then a guy came out and installed the system. The installer as well as the other guy that I talked to on the phone were nice and informative. I like the system so far, and I've told a few of my friends about it. I like the idea that it's connected straight to the police station. I drive a truck, and I'm gone a lot during the week. The house we got in Florida is the same way as well. We leave that house a good bit off. The only thing is I wish I could have gotten the cameras, but my upload speed on my internet wasn't enough for the cameras. Plus, I got a garage out back. However, I could run a hardwire up to the garage and the installer said we could do a CD disc with the camera like the old style.

They did a nice job. ADT is a great system. It works fine.

The gentleman came by, walked through the house and we discussed what options there were to do. I told him I wanted the basic package for right now and we went from there. He looked at each window and door. He was very upfront. I told him I'm with USAA, and the military benefits, and it was excellent and very professional. The installer was the same way.

The service guy that came knew his stuff, and he worked very hard. He was great. He was also very good at explaining how to use the system, so I was happy with him. I’m happy with this system as well. I did a video doorbell upgrade, and I like it as well as all the other features.

I called ADT so it was pretty easy getting everything set up. The installer came and did what he had to do. I'm pretty satisfied with the features of the system.

ADT has a lot of options in terms of how comprehensive you want to be. Both the salesperson and the technician were really great people and very helpful in explaining everything. They made me feel very confident that I was getting what I needed to protect my home. It wasn’t the simplest install and it took the technician a long time to do. There were a couple of technical challenges, but he did a really great job. He explained everything thoroughly.

Customer service’s attitude was okay, but they signed me up for some stuff that I did not ask for. The technician helped me figure it out and take it off. Apart from that, I like the fact that I can control the system through my phone.

The installation process was thorough and the guys went above and beyond. The constant monitoring and the video quality is good. When you want to load the video, it takes 10 seconds to load each camera. There’s a bit of delay, but that’s all.

ADT provides consistent and great service, but with the experience I had on the 1-800 number and the relocation service, there was a lot of conflict of information. I had issues with that, but finally, the sales rep called and helped guide me through it all. The sales rep and the technicians are a really good team. They did demos and tested it. They were there several hours, and I definitely was very impressed with their professionalism. They were really knowledgeable about the different systems and the different applications.

The young man that came here was a star. He did a great job. He was informative and taught me everything I needed to know. The young lady that I purchased the system from on the phone was fantastic as well. The system is also affordable.

The rep that we dealt with was awesome. We feel more safer with the system installed. I like to keep my front door locked and go out my back door and garage door but I don't know how to use that.

My sister transferred from Georgia and I didn't want her to have to pay a $1,400 fee for canceling her service temporarily. The experience speaking with ADT has been okay. My only problem was they didn't completely transfer things in my name initially. But it worked out fine.

Both the customer service and going through the installation process with ADT was excellent. Everything was perfect. The system is all wireless now.

The system is easy to operate. It was already installed, but the technician had to come out and reset everything. He was great.

The installer did a good job and vaguely demonstrated the features in the system. I can turn it on and off. Just plugged into the house and it was already wired up to the gills with cameras and security. It was just that the guy I bought the house from said that I should be able to control the lights in the living room from my phone as they were all ADT switches and I didn't know that. The installer did not wire that up into the system. There was also a monitor that the previous owner left and he said he hadn't had trouble with it from the time he lived there and the installer wasn't able to get it up and working either.

The rep was friendly and professional. The tech had to come back and get a ladder to get higher up outside of our house. He had to leave once more for batteries. Also, I had a question regarding if the system can be connected to our lock mechanism on our front door. Other than that, we enjoy it.

The tech came out and he knew what he was doing. He was really thorough and walked through everything with me and gave me options of different things I could get. Great customer service.

We bought a house two and a half years ago, and it came with a Vivint installed, but it wasn't tagged with me as a homeowner. The previous owners just left it there. I started looking around at other places because Vivint wanted an arm and a leg. I looked at ADT and decided to call them and talk to the salesman there. He had a good presentation, so I had the fellow come out to do the installing. Once it got installed, I couldn't do the payments in the long run. I didn't realize the impact of the monthly payments on it. Other than that, I like the system. My granddaughter has it in her home, and I see the signs around. A lot of people have it, so it's got to be good. The salesman on the phone was very good, and the guy who came out was tremendous. He did a great job. Even the guy who came and took it down was good. I have no complaints against ADT. It's a great program, but I just can't afford the monthly payments.

I liked the quick ease of everything is in a package. Also, the professionalism of installation is what you would look for.

Since I did a renewal of the contract, I was expecting to get an upgrade of the system, and they just left me with the old one. I was a little disappointed with that. But other than that, the change over the service was okay.

The quality of the system is good. My favorite feature is the app.

ADT has always been great to me, and I wouldn't change. I had it at my other location for eight years, then we recently moved. Installation was very professional, and I like the features I have. We also put two more sensors on, but it didn't affect the price too much.

The installer was very sweet and kind. He put everything in where it was supposed to be. He checked with me that the system was where it was supposed to be. He also taught me and my daughter how to work the system. He left his number, just in case we got confused or anything happened. He helped us set all our codes. He was great. I really love the system. I like the feeling of security. Like when I'm going to sleep, I don't have to worry if I locked the window. We were victims of domestic violence, so we had to put in the system for other reasons and it's a nice measure of security for us.

I had ADT for four years in my previous home. I did a relocation and my contract is still ongoing. Someone coming out to do the installation wasn't bad. But just the experience talking with someone from customer service and getting my system set up was horrible. The rep was yelling at me. I pointed it out to her, “You’re yelling at me. I’m just asking a simple question. I need clarification.” Also, in terms of pricing, they are overpriced. But so far, I've enjoyed the services. In my former home, whenever there was a breach or an alarm went off, definitely, we’d get a call from customer service. If it was a situation when I was not home and I needed them to send the cops, they've done that. I was also very happy with the guy that came for the installation. The salesperson that came to the house was also good, efficient and patient.

The sales rep was fantastic and the installation guy was knowledgeable and very helpful.

ADT was more responsive than any rest of the companies on pricing and installation. A great young man did a great job in installing the system. I'm comfortable the system features. I like the phone access to the system.

Everything was fine through the process of ADT. We had ADT eight years ago. We decided to make a change and we went with another company. I've just recently had it re-installed here. When the technician got here to set everything up, I decided to go with a different plan than what I started with and that was an upgrade. I was very pleased to hear from the technician that should a battery need to be replaced, I can call them and they'll send someone out. Because I am somewhat handicapped and unable to climb up on a ladder.

I was an ADT customer and when I called, I made it clear that I wanted my service just transferred. But they sent the salesman out to show me where I should have things when I wanted it. The salesman thought he was here to do that but I thought he was here to install the system, so I wasn't particularly pleased at that point since I've driven from California to Arizona to have it done. I had to wait until after I moved to put the alarm system in and then, they sent the technician. That was a little aggravating. But I've had three different security system companies and ADT seems to be more interested in me rather than a couple of other companies I was with. It's been a few years I've been with ADT and it's been fine. I use the app and it’s an easy system to use. I've never had a problem with it.

The sales rep was great. He was knowledgeable. He set everything up. Once we got everything organized the way we wanted it, the system was up in an hour. All the stuff that was installed, I've worked with before. The only thing that was new to me is the new touchscreen keypad, which is really cool. The tech who came out was awesome. He installed everything and told me the prices. But I didn't understand the way it was broken down in my bill. Apparently, I'm paying two different portions of the bill. I'm making one payment to the equipment, and the other payment is to my monthly services. Nobody explained that to me.

ADT was competitive pricewise and they were able to get the system installed sooner. The installer did a decent job meeting our expectations. We raised questions during the installation and they were able to walk us through what needed to be done. I enjoy the cameras. It’s nice to be able to check out to see who's at the door when we're not at home. I’ve been happy with ADT. The only thing I wish they had would be the floodlights and some of those things you can get with Ring that you can't get with them.

I've had other security systems and ADT is a lot more money per month than I was paying before. The system that I inherited has two cameras - one out the driveway in the front of the house and the other one is in the garage - and I don't know what those cameras do. They're not monitored, they don't sense motion, and they don't let me know if the cameras are picking up anything. I can arm and disarm the system remotely through my phone and I can look at the cameras. But unless I pull up the app and look at the cameras, it doesn't tell me anything about prowlers in the front or whatever.

The cameras are working and I'm able to set the alarm by the app. I’ve had ADT for a long time. The only issue that we're having is the garage door sensor. It keeps saying that the door is ajar. I checked it out this weekend but it doesn't look ajar.

I was able to get all the answers I was looking for from ADT's rep and the installer who came out was very good. There were a few alterations he suggested based on when he actually visited my house. We got the changes done and I like those. So far, I am really happy with the service and I feel more secure in my house.

The technician explained everything. With ADT, I can monitor my home from anywhere I am. The other day, there was an alarm that went off when someone opened the door, and immediately, ADT called me. It gives me that peace of mind.

Everybody at ADT seemed to have been pretty nice to me. I like the company and I was satisfied with the system because I could turn it off and on. But I'm a little upset about not getting my battery. I supposedly got a battery when my system was set up at my new residence but I have not received the battery yet. It's for the panel on the wall. When they set it up, I was needing to get a battery. The technician said, "You have low battery." He thought he had one, but he didn't. When I called them and asked about the batteries, the rep told me me it was gonna cost me $90-some to get it put in. I don't think it's right for me to pay for it. I'm getting a new system put up. They should've had all of that combined together. I can't even turn my alarm on right now and I'm afraid to try to use it. I have a guy going in there painting every day, and all he can do is just lock my door. I don't have any security right now. I need to talk to ADT and ask them what's going on. I'm going to have to tell them I'm gonna go to another company if they can't work with me.

ADT is a hit or miss. But they try to solve and rectify the situation and I give them credit for that. This last time around, customer service did a great job. But I had an experience before where I went to cancel the service and had the worst experience with a customer service person. I tweeted about my dissatisfaction and that caused a lot of people to start calling me. The stuff that they offered was a good deal. They definitely tried to correct the wrongs of the service that I received and they did a good job with that so I applaud them. They're not always gonna hit it right but it's a matter of how they make it right if they don't.

The sales rep was good. But the biggest thing was that I was told initially that we could use the hardwired system in the house. But that turned out not to be true. So the price was probably double what the initial quote was. Also, there was some problem with the initial device ADT installed. It didn't work for the first week and a half. It only started working today when the tech came back out. When it works, it seems good.

I looked at a couple of security companies, especially the ones that you have to install yourself. To me, that peace of mind wouldn't necessarily be there if I did it myself. I also like the idea that the system is connected to our local sheriff's department, fire department, and EMF. I didn't mind spending a little bit more for that. The day of the system installation was a busy day for us but the installer was able to work around our schedule as best as he could. Since I was at the hospital, he showed my father-in-law the system features and my father-in-law showed them to me.

The sales reps were great. The installer was excellent too.

I’ve lived with my mother and she's had ADT in her previous home for years, so when we moved, we stuck with them. Lisa, who was the rep I spoke with, was very pleasant, very nice, and made it a simple process. ADT did a wonderful job, and they're very efficient and very pleasant to work with.

I liked how promptly and quickly ADT came to my mom's house. They had a technician in our area. So he came and sized it up. He made sure of what we needed and it all got installed. It was very easy. She’s using the keychain idea to arm and disarm the system. I like that too. Recently, I put in a system for my mom and the salesman was very kind. The first installer came out Tuesday but the window glass things did not work. Then another person came out and he installed two that did work. Early on, I told ADT that when the alarm goes off, I want my system to call the police first and not me. But when I called the 1-800 ADT number yesterday, the lady said, “Well, no, we've got your phone.” She had a hard time understanding what I wanted to do. I said, “Ma'am, all I want to do is that if that alarm goes off at my mother's, I want the police to be summoned first. And then, you call me. And then, if you want to call my mom as a third contact, that's fine.”

ADT was quick. I got online and set up a phone call with ADT. I set everything up at around 2 in the morning and they were calling me at 8 in the morning. I got through the whole process in a matter of 15 minutes. It was two customer service reps that I was on the phone with, and they were awesome. The system could be a little pricey, but it's also the name brand that you're paying for. I like that I can control everything from the phone, and add users, and do whatever needs to be done from the phone. The only thing that I really wish is that it was compatible with the Google Home system. It works with Alexa but everything in my house is Google.

The technicians who came to install my ADT system knew what they were doing, and they were really quick. Then they explained everything that needed to be explained. I like all of the features of my system. I like being able to see the playback of the videos. It's recording 24/7. I do recommend ADT. They are quick and efficient, and they're on top of it. It’s harder to hack into ADT's system, which was the reason I chose to use them.

I liked ADT's price point and features. The reps were very helpful, useful and knowledgeable. Also, the service technician was the best by far. He took his time and installed everything to a very good standard. I was very happy with him. I had a great experience.

We had to transfer our service to another property in another town and it was fairly simple to do. Everything was fine. The installer was real good about walking through everything. He showed us everything and stayed around till we made sure we had a handle on everything. He was very thorough about everything. ADT is very reputable. It's a good service. They have very friendly and helpful staff.

We had ADT in our old house before. We'd never had a problem with it before and always had good service. We just moved into a new house, and I didn't even look into much else. The person who came out to install was pretty quick. He didn't cut corners. He just did everything that needed to be done. He was very polite and very knowledgeable. I've got two younger kids at home, and he took some extra steps on some pieces to put some electrical tape around things. He was like, “I don't know that this would ever happen. If they put their fingers all the way back up behind this thing, they might be able to get a little shock or something.” He was very attentive to that kind of stuff. So, that was really nice.

We've been with ADT for many years and I like it because it's kind of a peace of mind. I'm hoping that if I ever had a problem that they'll come through for me. As a matter of fact, my son-in-law opened the door last week and it worked out just fine. I got to turn the alarm off before the cops came. A week later when ADT put a new system in, I had to have them come back and put in the window sensor because it wasn't working correctly. They did that and everything's fine. Also, the app is a lot better now than it used to be.

Brandon was the guy that got us signed up with ADT and he was awesome. It was super quick. We talked about ADT and how long he’s been working for the company. When sales reps come out, they really just try and do their job. I’m in customer service myself so I’m all about getting to know my customers. Brandon was very engaging and he wanted to know what I needed to be done in my home. That was really cool. My mom was at my house when Brandon came. He went to my mom's house too and did her quote. I love Brandon. When a gentleman came to do the installation of my system, he was really nice and informative. He explained a lot of things including about the panels and how to connect the thermostat and everything from my phone.

When the installer came in, he hooked up everything inside. Then ADT told me about needing more speed on the modem. I called the guys, and they don’t have no more speed where I’m at. So I said, “If you're not gonna put cameras up, take the stuff home with you.” They told me they’re gonna put two cameras outside but they never did that. I even bought cameras. I asked ADT to come back and get all their stuff. They told me I gotta give them $3,000 and I told them that their guy lied about the cameras so I wouldn't pay it. Most of the technicians that ADT has already know what you got when they see your Wi-Fi system. So they shouldn’t wait till they do all the work and then say, “Oh, the cameras don't work because you don’t have enough data.” I ended up taking all of their stuff down.

It was easy to get everything set up. ADT did it really quick. They scheduled an appointment the next day and they did the job. So that was convenient and very helpful for me. It's a very simple system and easy to use.

The technician who installed the system was very competent and helpful in getting things together. I'm feeling good so far about the package I got. It's doing everything that I hoped and met my expectations. It's been a good experience overall so far.

My parents and my grandparents have ADT. I got it too and the installation was good. It's easy to use and it keeps my house safe. Everything's been fine.

The guy who installed it all was really professional. I liked it. It was a pretty nice experience.

We just moved and transferred our system. That was really easy. The installer was here quickly and he did a good job. The system worked well right after he left. I have the app and I like that it's on my phone and easily accessible. I can really get a good idea of what's going on in the house and feel comfortable. We're happy with our system.

The back of my Villa opens up to a lot of open area so it's very easily accessed. We are also close to the interstate. So if anybody wanted to do anything, it would be easy to get in and out. So I feel safer with ADT because I live alone. The only problem that I have is that I am not computer savvy. I'm 75 and I don't work with the computer well. I don't even think I've set up a way to pay my bill. It would be nice if there's somebody that I can call and help me figure things out. I was told that I needed to set up something called MyADT. I downloaded the app onto my iPad but I don't know who to pay until somebody sends me a piece of paper that says, “This is where you're supposed to pay this much every month. And here's your bill.” So I'm sitting here waiting. I haven't heard anything.

I've always been happy with ADT in my house and this is the third home that I've had it. We got it two weeks ago. I also like the returning customer discount. So far, we're happy with everything. If the door is open, it tells you which door it is like if it's the garage door or the front door. I like that the most.

We signed up with ADT over the phone and that was very good. We did a reactivation because the previous owners of the house had ADT and the equipment was all there. Everybody was very polite and helpful. Being able to access the cameras from my phone is very nice. So far, so good.

Thus far, ADT seems to be fine. Everything seems to be working.

USAA gives me a discount if I have ADT. My daughter handled the system set-up before I got here and the crew did the installation prior to my arrival. I haven't had any problems so far.

My experience with ADT has been very good. The manager that came was very efficient and thorough. He explained everything. The gentleman that installed the system did a very good job in explaining all the details on how to work the system itself. Everything is explained on the keyboard too. Everything seems to be fine.

The person who came to my house and showed all the devices did a great job. Everything went well.

The installer did a fine job.

The ADT rep explained everything to me about how the system works. Then even when I had questions about the angle, he made sure he corrected that so that I had the cameras in the correct angle that I wanted them to. He just made sure everything's right before he left. I also love the app, especially the fact that I can close the door and I can arm the system right from my phone. I was very satisfied with ADT.

I like everything about the system and its protection. The app is easy and convenient too. Everything's been good. I will highly recommend ADT to my friends and family.

I had an awful experience with ADT. We went with ADT because it's a reputable name. They had a good price plan. We were looking for something for when I was away that my wife would feel a little bit more secure. We've had ADT for a couple of years now since 2017 and we've moved it from one home to another home. That has been a complete disaster. For about the last year, I've been paying for two houses even though we moved our service. They didn't capture it right. After multiple calls, somehow that translated that I wanted to cancel the service at my current residence. Not sure how that happened, and it wasn't even what we had wanted to do. So, I got hit with a $1,300 early termination fee.

I've been with ADT for many years. I haven't missed a payment. And just because of the pandemic, they sent me to collection. It wasn’t like I wasn't gonna pay them, but I paid them and I got over it. We reinstated the account. But they gave me a runaround. I spoke with one person. I was on the phone for two hours. They sent me from one person to the next, then to the next and the next until they closed. I had to call the next day. It is very frustrating. Also, every time I logged in, the account showed there is an error that there is no cellular connection. I spent several hours on the phone the last couple of weeks. And I haven't heard back from them. They said it will fix itself, or they would send somebody else, but nobody came out. It’s still in the same situation.

ADT was pretty much willing to find a solution for my internet problems while most of the other ones wasn't compatible with my internet. Their sales rep was awesome and the installer did a great job. He was very informative and he let me know what I need to do. He didn’t have any problems with me asking questions and he had the answers for them. The equipment is good, too, though I would like to hear the audio. Other than that, I like pretty much everything about our ADT system and I haven’t been to the point where I couldn't see anything or the system was out for a long time.

The tech was very friendly, knowledgeable and explained everything. I just had windows that he couldn't put the alarm on. That was disappointing. But it wasn't ADT's fault. I got a discount and I feel safe.

ADT's customer service is great. My understanding of what I was getting was awesome. I like the security of knowing my house and personal belongings are protected. Also, the additives ADT has to offer are awesome. I got a smart thermostat, smart doorbell, and smart lock.

The batteries of my remote where I turn my ADT system on and off went dead. The man came but he didn't put all that was needed in. So, when I tried to cut the system back on, it still didn't work. I had some guy that knew about the batteries and I bought them. He put them in for me.

ADT is an easy-to-use system which works how we need it to, to provide protection to our home. We're at ease.

The salesperson from ADT and the installer were very good. My experience was very good, too.

I'm a loyal customer of the ADT family. I had it at my Detroit home before and I have it now in the home I moved to. The tech who did the installation was very personable, mannerable, and professional. He went over the different things as far as the system was concerned to make sure I was comfortable before he left. That was very helpful.

I had disconnected and ADT had to reinstall my system The first guy who came wasn't able to install it. The second guy was very polite and he knew his stuff. He did everything great. He put something like a plug for security for three doors and put another box in my kitchen in case I have an emergency. The equipment works fine. When the doors open, we know when somebody is coming in. My wife loves that.

I've been a customer there 20 years. But right now, I'm having a bad experience. I'm very aggravated with the experience so far. There are a lot of screw-ups. They’ve been to the house five times with the new install. There have been five visits because they keep mistaking the appointments for what I wanted. I’m supposed to get installation done, but they've sent the wrong techs out. And every time the techs would come, they would cancel them because they were the wrong techs. Because they were not able to do camera installs.

The installation took longer than expected, but it was okay. The installer had to redo a lot of stuff that was left. But I like that I can use the system on my phone because I forget all the time to set alarm. So that's good. Also, there are different codes that we can use to give people.

To my knowledge, ADT was a reliable and okay place, so I called them. The company guy called, and they sent a salesman. He was knowledgeable and a very nice guy. Then they sent this guy to install this stuff, and it was a mess. He was here all day long. This house isn’t a $100,000 house, it’s a $1,000,000 house. He took my old stuff, which I understood, replaced it with stuff that left holes in the walls. He did not have equipment with him that he needed. I told him, “Look, this alarm system and fire has to work. My grandkids will live with me. They’re going two days after me to Aruba. I’m leaving tomorrow for a week.” I had no security system the whole time. They used the excuse that, “Oh, there was an electric shortage.” I have a backup generation. So, the stuff still is hanging where I left all the junk, and it’s still not working.

The system works. I can just lock it for when I'm not home. The tech changed out batteries and the window break stuff. Only took 30 minutes.

The ADT sales rep came out to the house, and he talked to us about the security system. We didn't really notice until he left, and he really didn't go around and look at our house. He told us some things that the installer told us a lot differently like I had to buy more equipment. The rep told me I did not need contact things on my windows. The installer said, "Yes, you do. If they're at ground level, like, you need to have something on those windows." The sales rep said that he thought that just the glass break would be all right. The installer said, "Yeah. Glass break is okay if they break the glass. If they jimmy that lock, and they open up, it's not going to go off." So, that meant I had to buy a bunch of new stuff for the windows. I don't think the rep was that knowledgeable.

The person that helped us with the installation of our ADT system showed up on time. We talked about everything. He even provided some suggestions. The installation went really well. The system is new to us. We're learning about it. Right now, we enjoy the features that we have. The smartphone app is good.

The first time, the salesman came to sell me all this stuff. After that, they came to install. The salesman was there too. Everybody was nice. They had a little trouble with the wiring of my house. Then, I was very disappointed because ADT kept calling me saying that there were tampers. It was stressful because I was in the middle of a move. I got calls every day that there was a tamper, that there was this, that was that. I wanted to pull out the system completely, but then they sent some young kid in there who knew what he was doing and fixed it. I love the system because it's not saying that it's tampered. So as of the day before, everything's good.

Chris came here and told me they could do two things for me. And when the installer came, he could only do one which was the inside. He said he couldn't do the outside. I'm disappointed in that. I wanted a camera that looks at my car, covers my car at night, that when somebody comes along and decides they're gonna put scratches on it, I know who did it. I just wanted the camera to capture that person doing it so I could refer it to the police. I wanted the inside for when I'm away. So I keep the thing off most of the time right now, because I'm here most of the time.

I liked ADT because that's what we had when I was a young girl growing up and that is who my parents have now and that is who they feel safe with. We were moving to a new area that we're not familiar with, and I wanted to get a provider. I called some other companies, and I didn't really feel comfortable with them. We had a previous deal with ADT but because I had to go out of work, we had to discontinue the services. When we decided to move this time, I said, “Well, the only thing they can do is tell me no.” So, I called and I asked to speak to a supervisor.

I've been with ADT for years and I just got my service back connected. I haven’t had issues until they started working from home and have billing problems. But other than that, they are a good company.

The person who came here had to make so many calls because the center office did not give clarification on many things. So, it took some time for him to clarify. And the thing is, ADT was charging too much. It was not a good experience.

I can turn the system off and on wherever I am with the app. If my daughter has to go to my house, I can do that. I'd recommend ADT. It's a little bit pricier than other systems, but it was already in as the previous owners carried it, so I just kept it. If I had to install it, I would look around.

The customer service was fine and getting things set up was easy. But right now, we’re having trouble setting up the parameters because I keep getting cars in the video. We’re having construction done so I got the cameras off but the rep is gonna come by sometime next week and help us get that fixed.

Since purchasing 4 surveillance cameras and a two-year contract in September, I have had constant difficulty with the surveillance, both live camera and recordings of clips. The ADT cameras stop recording and also stop working live as well. I have complained about this to ADT customer service. They do the same thing over and over expecting a different result which is to reboot the system, send out technicians to troubleshoot and fix the problem. And it continues to happen over and over. There have been two events that I wished to have captured on camera recordings, but the ADT cameras and recording system failed. ADT has a very ineffective camera surveillance and recording system. Per the technicians, my internet is fast enough, and clear up my memory space each time. They can't find anything wrong.

The installers came in and had their masks on. They installed everything quickly and set things up on my phone. I wanted to see if I could get some cameras though because I got the ADT Blue but I couldn’t get professional installation. I shipped the Blue back and they sent another one. ADT is a class of its own and it’s been a good experience. Their service is one of the best and that’s what you want.

The guy looked at my house and saw what was needed. I had 17 windows in one room. He said that it's gonna cost a little bit of money and it would be okay if I could just go and put some little things on the windows and see if there’s breaking in, and then the rooms I had by themselves, that ones that can put little for the breakage, and then the other rooms where it would be better feasible for me to have if they would break into my house. He showed me how to use the system and then he asked if I had any questions, I had two hours to play with it. The only thing is that my phone is too old and it’s not compatible with the app. I have the little remote that he gave me for the other one, but I only use it when I don’t have my iPad.

I had ADT before. Then I got the Intelligent Home. Then Spectrum went away with Intelligent Home, so I needed something else, and ADT sent me their ads in the mail. I like the system. It has the camera now and I have the app so it’s more convenient.

I was going to go with a different security company because they had cheaper rates but ADT kept tagging me along saying that they would be done in two weeks. The two weeks passed and they had to set up a new appointment for me in two weeks. It still took another two weeks to get them out but as soon as they got there, it was easy. They didn't have exactly what I asked for because they threw down the basic package for me when I wanted a couple cameras and a doorbell. So, I talked to them and they fixed everything. They came in and installed everything, and it was at a cheaper rate than what I thought. The tech was great. He came in, put everything up and made sure that any holes or drills were okay with me. He also made sure my landlord was good with it. The cameras go out sometimes though. But it might be the internet more than the system.

ADT has a subcontracted company TEK Systems and one of the contractors came to my home to do some work and damage my Dry machine.. And after back and forth with ** Risk Management from ADT on 1501 Yamato Road | Boca Raton, FL 33431 she says "neither ADT nor Tek System is responsible for the damage.. Avoid using ADT company.

I like how interactive the system is and how helpful it's been and the people. We've had a couple of little issues and they call me. It's easy and I can get it done quickly. The app's great. It's just that I'm having issues with my phone, in particular, getting updates. My husband gets every update, and I'm getting almost zero. We're trying to figure that out, 'cause I'm the primary user, but yet I'm still not getting any communication. I've changed everything in my phone, so I don't know what else that I can do. I have lots of kids going in and out. We have a big house, plus doors. The whole point for me is to know who's running out, which side of the house, and where, and I'm not getting those updates. It's something that can be squared away. But right now, it's not working, and it's been frustrating. I'll probably be calling tech on that one.

I wanted all the windows done but my husband didn’t want the back windows done, which is where people try to break in. He covered them up with heavy stuff, that if they get in, they’re gonna hurt themselves. We had to call back ADT for more because whoever sits down at that bar and grill store on Sunhill Road knows the system. Evidently, he works for some kind of system or he knows what to touch with gloves. He said not to start at the rear window all the way back to our playroom so they started on my windows, which are the ones I wanted to get. I got a security put on where I sleep on the sofa. I could hear him trying to get it so we got the other two windows across from the den also done too. We got the oven room done but my husband didn't want them on the computer room.

The installer was good, personable and explained everything to us. We hadn't technically moved in the house yet but I'm assuming everything's good with the ADT system.

In the past, we've had ADT down in South Florida. We ended up going with just a private security company that handles my business as well which was the reason for deviating from ADT. Then we bought a house in New York and we were going with another security company first as we were looking at a more local vendor. But they changed their installation date on us at the last minute and that was definitely a red flag. We had considered ADT beforehand and we just decided to go back to them. They were able to meet our needs as far as timing. The installation went very well and no complaints. The few times we’ve interacted with their customer service, it went smoothly, it was to the point, and that's what we're looking for. The willingness to accommodate your needs is really important and that’s what ADT did this time.

One guy came out and installed everything. He had his ID, his mask on, and he put his little rubber shoes over his shoes. I just got the alarm and looked at the information. Depending on the pad, the pad is good. I like the system. It was just that the sensor fell off on my bathroom window maybe because of the steam. It was not sticking. I got to call ADT about it.

The installer came out and went over everything with my wife to make sure that it’s exactly what she wanted. We had one minor change, and the installation group was able to handle that very quickly and easily. We're still learning about the system, how to use the controls, and what themes we can set up. Being able to have the panel and access to the panel and having remote access on my phone and my wife's phone is a good feature. Hopefully, I will be able to spend some time and get to know it better. But as I'm still employed, by the time I get home every night, the last thing I wanna do is play with an alarm panel. Overall, everything seems to be very straightforward and I feel comfortable with it.

Customer of ADT for 15 years. Their system in my home is outdated and needs to be updated so they called me to schedule. They wanted to give me a 4 hour arrival window. As a working person I cannot sit around for 4 hours waiting especially since it is their issue. They called again yesterday and the lady agreed to give me a 1 hour window for this morning from 8 - 9 am. It is now almost 10 am. I called customer service and spoke with some arrogant ** that would not let me talk who told me there was no way they would give me a 1 hour window. Do not give these clowns your money! There are many options out there so do your homework and check multiple review sites. You will be surprised as I was. I am cancelling my service TODAY!

ADT ropes you into a contract and installs sub-standard equipment. They outsource their work to local vendors and constantly try to charge extra for add ons or poorly placed equipment. SimpliSafe works and is a fraction of the price. Much better customer service as well.

HORRIBLE. They will require to you to sign a three year contract. The equipment is garbage and will malfunction quickly (took ours 2 weeks), Scheduled a service tech. Waited four hours - no tech. Called and was told ,"Nope, he's not coming." I asked whether anyone would call me and was told "Yeah, she's got four other customers to call, she just didn't get around to cancelling you yet". So they stand up LOTS of customers. And now we're stuck with this terrible company for three years. Grrrr.

Very long hold times to speak to a supervisor. I was on hold on, first time 1 hr 16 minutes and second time 1 hr 10 minutes. Equipment failure. Tech who was supposed to be at my home 8-12 pm on a Saturday, no showed and when I spoke to him told me he too is overwhelmed. Then had a rep tell me the appointment shouldn't have been scheduled same day. Absolutely horrible customer service and cannot rely on ADT equipment. I regret signing the contract. Faulty equipment.

We bought a new home in central Maine in October of 2018 and were solicited by ADT to install a security system. The costs for both the equipment and the monthly fee were shockingly high but we went ahead due to the promise of “exceptional customer service”. We have had nothing but problems since the beginning, from faulty smoke detectors that would just go off in the night to countless service calls where the technician never showed up. Now when we call we know our “soonest appointment” will be at least a month out and time after time, after being stood up, they immediately say, “Well you’re two hours from our home office.” Is this my fault or problem? They solicited me. Avoid them if you can. No one at ADT is held accountable and you will not have an advocate when the issues begin.

Typical to large telecom companies, ADT is a large legacy company, and expensive. I replaced them with a DIY system from WYZE. There are many other alternative if you want to create your own system, and control it from your cell phone. I cancelled ADT yesterday, they have a one-month cancellation notice. I asked why, particularly when they claim to be high tech, and should be able to turn service off asap. "It's policy". I asked If I could return their equipment, they said, "I can keep it, it's mine." Thank you but what can I do with an outdated security system. I asked if they would remove the monitor that they glued inside my house. They said I should call a different number to see cost and schedule. Now I know why I cancelled.

I had an account with ADT for four or five years in Minneapolis and when we moved to this current house, we transferred everything over. We like the service. The technician that came out here was great.

I got the service package for my family room and when we go outside in the patio, that's taken care of. My wife said we don't need it for the front door but I'm thinking about it. When I get ready to leave, such as when we’re going out the door in the laundry room, the system lets me know that the door is open. But I got the system cut off. I don't put the system on until we go out-of-town. Having the system makes me feel more secure in my own home because you don't know what's going to happen. I like it good and I'm happy with ADT. The cameras were not in the package that I have but I would love to have one.

I just had ADT do an install on my home we just purchased that had an ADT system previously installed, we called to have them re-activate what was already installed. We had 4 separate house calls, 4 days I had to take time off work to be home for them to do the install. Every time they showed up, the previous rep's notes were not available and we had to start from scratch, including the first visit when the call center rep did not pass along accurate notes. Completely unorganized, unprofessional and disrespectful of our time, I had to take 4 half-days at my own work just to get this done.

The reps did a very good job. There was a little misunderstanding about the cost but we got that straightened out. The installation was quite prompt and the installers were very nice. They were a couple of young men and they seemed knowledgeable. They knew what they were doing. I like the ADT security system. It makes me feel safe and secure, and I can turn the system off unlike my other one.

The tech came right on time when we scheduled the reinstallation of the ADT system. I like the alarm system.

I was checking my bank statement and I see $44 was deducted. The rep didn’t tell me that he was gonna deduct 44 from my account when we made the agreement. It's supposed to be 19 something a month. I had an incident last month with my landline. They’ve been taking out money more than what we discussed so, I told this representative that I didn’t want automatic payments. I like automatic payments, but I have to keep abreast with my account because they take out more than they should. But the ADT system is good. When I go out, I put on the alarm system. Later on, I would have to add on the camera.

I like that ADT had several monitoring sites. If there is an issue in a particular area, it will still be monitored. I just have one thing that I don't like and it's actually with the product. If I want to look at the doorbell camera, it seems to take a bit. No matter where I am or how good my connection is, it takes a while to pull up the image, so that's a little troubling. Everything else is working pretty good.

There were two different installments and both persons were very nice, clean, and professional. It was just that the first person had a little bit more knowledge than the second one. We weren't getting the doorbell to work with our ADT app and the second one couldn't get it. He said there was only 70% Wi-Fi connectivity from the router to the doorbell as the router was a little far away. He had a Wi-Fi booster with him and we purchased it thinking that would help, and it still didn't. In the end, I was the one who figured out what was wrong and had to show him how to set up the doorbell on the app because he said he'd never seen that before. So, did I really need to pay that extra money for the Wi-Fi booster then or would it have worked without the extra money? Nonetheless, we've been with ADT for years and we're satisfied with their service.

My wife is the originator of our ADT contract. I was in the military and it made her feel safe while I was away. However, first impressions: the installation cost was extremely high compared to others, secondly the monthly charges were too much and the glass break was set off by stomping too loud in our kitchen. After-which we sold our home and we were advised we could transfer at no cost to us and we would receive new equipment. This is lie #1.

Everything is outstanding with ADT. I like the security. I also have the app on my phone.

The installer was nice, laid back, and very helpful. He took time for us and helped us understand the app. Also, ADT's cameras are cheaper than what I was paying before with Vivint. Their camera was so horrible that when the mailman pulled up, we won't see him pull up or get out of the car. That camera just showed him pulling away and that was disturbing to me. No matter who pulled up to my house, we don't get the full effect of them getting out of the car to see who it is. With ADT, we see all that. Their cameras are so crystal clear and I really like it. Now, we can see our neighbors walking their dog or people walking on camera. That’s so awesome. That's why I know this was the best decision for us because if something happens, we got it on camera.

The system goes off if somebody is going to try to come into my front door when I'm away. So far, I like it. The only thing is that a yellow light keeps going on and off. I also wanted to change my password. I wanna learn how to get a new password for it. I'm gonna have to call ADT and tell them about those. Overall, I'm satisfied with them.

The experience with the reps of ADT was satisfactory. Every question I had, they were able to answer and review the features. And anything that I told them I was interested in having as far as the services, they were able to assist me then explained to me, how it worked. So far, the system has been okay. I only had one problem that's still going on. The alarm system keeps going off letting us know that something is going on with the garage door and there's really not. It happens at any time, in the middle of the night. The first time it happened, it was 3 o'clock in the morning. It scared us to death because we thought somebody was trying to break into the house. It's just a sensor issue with the sensors on the garage door. I needed someone to come out and get that looked at.

They did the installation but we found out that there wasn't enough electricity going through the door camera so it hasn't been working. I could charge it and it would stay charged for a couple of hours and then it just cuts back off again. We had an electrician come out and they are supposed to try to get the job approved through the insurance company to rewire it or something to make it work. But everything else is fine. Paul, who installed the system was very good and he's very consumer-friendly. Also, with the app, I like that I can be somewhere and get these updates and stuff and check in on the house.

I was interested in the package they offered me. In the beginning, it was complicated because the manager who sold me the account, was supposed to send me a package. But the guy who came did his own package. And the previous person said he was gonna talk to him, tell him what all the cameras were gonna be. When the guy came in, he did a bad job. Then he only put half of the stuff and he charged me three times. So the manager who did the account was frustrated and then canceled the whole account and redid the whole account and brought a new tech. And I have everything okay now. It took about a month to do that. The guys were also good and very knowledgeable. They worked with me. The features of the package are good too. I like them. ADT is very secure.

I'm not enjoying the system. Because it was so bad initially. When the salesman came, it was like, “You need one here, and you need one there, and you need three here, and five right here.” I don't need 18 smoke detectors. I felt like it was a little overkill, but that's because they're in business. The installer then came in, but the way the system was installed, all of them malfunctioned, so I kept getting alerts. I turned off all the alerts and text messages. The same installer came a month and a half later to tell me that the panel was not properly connected. He reactivated everything and fixed the issue. Now, I have to come back and reconfigure things.

It was easy to get ahold of somebody to come out and the technician that came out did very well.

I'm satisfied with the package that I got and so far, everything has been fine. The system does what it’s supposed to do and I feel more secure and more at peace since having it.

My motion camera doesn't work properly. I walk out the front door, I come back in the house, and it takes 20 minutes for me to let me know that there's already been motion at the door. When it worked, ADT would tell me that it recorded too many times. I told them that they were the ones that put it up and put it at the angle that it’s at so how is that my fault that it’s recording every car that drives by? That's their technician’s responsibility to make sure that doesn't happen. ADT always blames it on our internet. Well, it's not our internet because I see what my wife spends on that and she has the biggest router that one could possibly have, and it's literally less than 20 feet from the front doorbell ring. The gentleman that came out did his best to do what he could do being that he’s subcontracted. They really need to get their stuff together. Otherwise, people would start going and taking matters into their own hands and get their own cameras.

The sales rep took his time and he explained everything about the system and the guy that came out to install everything was personable and made sure he put things where I wanted them. We discussed all that thoroughly before he came in and started putting things up. And we discussed in-depth what each item was, how it worked and what it would do, and what would work best in our home setting. The features included in the system are up to date. It offers a lot more than what one really uses half the time. Also, now, I feel very secure that if anything were to happen, ADT would make the call for us. We just moved here and we don't know the area and I feel much better knowing that we have a sense of security at this time.

One camera kept going offline and it wouldn't stay on. I called ADT and somebody came out. He got it fixed and ever since, it's been working perfectly. The tech was very good and professional. I showed him the problem and explained to him what was going on. He troubleshot it because we have a modem and then, they put a Wi-Fi extender. For some reason, the camera would only hook up to the Wi-Fi extender instead of the modem so every time he redid it, it was going back to the extender. It needed to go to the main modem. So, he deleted the entire camera and then, he started all over again. He deleted the Wi-Fi extender and it popped right in. I haven't had any problems since.

We had a very good experience with ADT the first time. We used them for a second home before and the ease of having remote access to the doors locking and unlocking, to the alarms to the thermostat, and everything was great as well as the customer service. Our install this past time was not ideal. The system itself is great, so I would recommend ADT but the installer was not very nice. He bad-mouthed me on the phone while I was standing in the same room with him. My husband overheard him and pulled him aside, and it got better. But the system's working great, which at the end of the day, was our main concern. We're going to use ADT again for camera installs in a couple weeks, so everything's good so far.

There were things that the ADT sales rep told me that were not true when the technician showed up. The work order was not what I had understood was agreed to. Specifically, we discussed having two additional video cameras for the front and back. But when the technician got here, he said that the work order did not have anything other than the doorbell, the main panel, smoke detector, and so forth. It had things that I did not expect, such as turning lights off and on for the lamp. That wasn't anything that we had agreed to or talked about so I was not a bit happy. Also, I had discussed with the sales rep a backup panel for the master bedroom and according to the technician, that was not provided for at all so I had to pay extra for that.

The installation was quick and simple the first time, and I didn't get much information about anything. But the second time when we moved and recently had to put the system in again, the install guy was fantastic. He gave me all kinds of information about the system and showed me things I could do with it, which was very helpful. Somebody came by the house trying to sell me exterminator service and he was very impressed when I opened up my garage door with my phone through ADT.

I like the fact that the system notifies me when there's motion around my house and I don't even have to be there. It just connects right to my home and shows me a picture of what's going on. Also, the clarity of the picture is real good, even the voice is good. It picks up the neighbors across the street. The sales rep was able to pass his knowledge about the system along to us very clear but I need to learn more about the system. I need to maybe test the system to understand more of the motion detectors and when it's armed or the function of arming it while I'm in the house, instead of while I'm away. But if anyone asks about ADT, I'd tell them to jump on the opportunity to get it and relieve the stress of anything that they have going on with the security of their home or themselves.

The installation guy made it easy and explained to me how everything worked. Both he and the sales guy were good and friendly. I love the app on this new system and being able to set the alarm remotely. That's a big old plus for me. There are a lot of things there that I haven't utilized, such as controlling my air conditioning system and all kinds of other countless things that I've looked at.

I was in Illinois this morning and got a call from ADT telling me that my backdoor alarm in my Wisconsin house went off. I immediately asked ADT to call the police because there’s nobody in the house. ADT allegedly dispatched security JBM Patrol and Protection but did not see sign of forced entry — But my outdoor cameras showed ADTor IBM patrol never came to my house yet they cleared it against forced entry and did not call the police! According to ADT, their responsibility allegedly ends in calling the security agency. Ridiculous! And don’t trust JBM Patrol and Protection because they most likely do their security check by merely passing in front of your house even though the alarm that went off was the backdoor. Or they probably check on wrong addresses. I was the one who called the police and I drove from one state to another only for the police to find no sign of why ADT’s alarm went off by itself.

Been a customer of ADT for ten years and liked their service. Decided I wanted two cameras installed as I am away from 3 months and want to monitor activities. Put it in 45 days ago for $1K. Worked fine until today when there was a power failure for a couple of hours. When the power came back and the modem and router rebooted, the cameras would not connect. I can tell other systems (ADT alarm and another wifi based monitoring system) came back fine. Tried all possible on-line reboots (remember, I'm gone) but could not connect.

My ADT system at the house is good. It helps me monitor the house.

The installation guy was very, very nice. He was very explainable. Everything was very nice. There was a set of sensors that I already had. The only thing that ADT installed was the smoke detectors. I used to have the cameras where I was at before. But where I'm at right now, I don't need no cameras on there. But everything else is pretty good. I like that I can access my alarm through my cell phone. Instead of rushing to get to the keypad.

The gentleman that came in and did the installation of my ADT system was outstanding. He knew everything that I needed to know. Even things I didn't know, he told me just in case and gave me what ADT offered. He's a walking ADT book.

The guy that we dealt with was real experienced. He was real talkative and nice. He explained as much as he could to us about the system because it was altogether different than the one we previously had. He did a good job. I commend him. The installer was on time and he did the installation in about an hour. On the front, we have two doors there, the main door and the outside storm door. Both of them are hooked up, and the system does let you know when each one is open. But it’s kinda loud.

So far, being senior citizens, we are able to understand and know how to work our ADT system. The technician is supposed to be coming back out tomorrow. It was like we have been knowing him all our life.

I had the ADT system last year at my home in Fremont, California. I thought it would be a good company to work with because it has the cameras. Their rep was okay. I feel that ADT has cheated me though. They have me stuck in this contract for 36 months, which I was told was 24 months. I did not use the service for the last 11 months. I was still charged for it. I moved from the Fremont home to the Southern California house, and I left there and the system was taken off. I thought I can just discontinue the system. They have me stuck into two more year contracts because I was stuck in the three-year contract. So, they charged me 500 more dollars and gave me new equipment. The old equipment that I had was not compatible. Even Microsoft Word or Dell computers don't become incompatible in one year. So, I thought this was another cheating method. The system is okay. It has cameras but the cheating comes with it. I was very dissatisfied.

The homeowners before us had ADT, so we just went with it that way. The transfer of service was very smooth. The technician was in and out pretty quickly and it was good. So far, we love the system. It's great. It has been really user-friendly.

Everything went fine. When I had interaction with them, it was straightforward. They stated what ADT could do for us, and I thought it would work for us. The system was just installed last weekend. There's an app for it, and you could actually program it and do everything while you're away from home. So far, I'm happy with it.

The ADT tech arrived and we chatted for a little bit about what I wanted and where I wanted stuff. He got right to work and everything went smoothly. I like the features in my ADT package a lot. The system works just as well as it needs to, and I feel a lot better than I did since having it. I am getting good service, so if people are looking for that, then ADT is the way to go.

The came out the same day. It took him a while because he was having some difficulties with the customer service people on that end. But he did everything and he was great. The system has a lot of options. I have the key fob. I can also arm the system from the pad and from my phone. So, I like the flexibility. If I get upstairs and realize I haven't done it, I can just do it from my phone and put it in.

I'm very satisfied with my experience at the North Carolina location. It was just phone sales and the installer was very professional. As a matter of fact, he was dispatched again. He went to see a battery issue at our place. He was very knowlegeable and I said, “Wow! This is good. I'm going to go with ADT also in Florida.” I signed up and sales came over here in West Palm. Instalation here is a shame. It took an eight-hour installation. The guy's troubleshooting was bad. I had to help him troubleshoot and he didn't check all the contacts when he was initializing the system. One of the contacts up in the bathroom apparently wasn't working so he put another sensor on there. It was wired so we added a wireless but there was a lot of mess.