ADT Reviews

ADT is reputable. They've been around forever and I know a lot of people that use them. I like their history and reliability. I've been with them for years and they're good. When I had to buy a new battery, they sent it to me and I put it in myself.

At the time that I acquired services through ADT, I thought they were the better choice. But not so much now. They're not what I thought they were. I've seen things and been through things with ADT, having to get simple things straightened out. I had two accounts, and as I was going through the experience and sharing it with people, they were saying, "I don't know why you went with ADT. They're the worst." The system works except for my cameras that doesn't constantly work. For the camera above the garage, when I'm logging on to try to see video, it may log on or may not. It'll say for me to run some type of test, asking if the Wi-Fi password has changed. As I'm trying to go through and do everything, it still doesn't resolve the problem, then all of a sudden, it'll pop back up one day where it's working.

When I moved to this house, ADT did a wiring and secured all the windows. But after the lightning hit, the windows are no longer secure. ADT didn't replace anything but we're thinking about at some point upgrading our system. They send out a report to my email every month letting me know I'm still connected but my house is not totally secure. There are no cameras and phone services. Right now, I have the bare minimum security from ADT though I have a sign out in front of my house which might deter folks.

ADT keeps my house secure but I wouldn’t recommend them to anybody. I had some windows replaced. The sensors all work except for the front window. I asked ADT to send me a new sensor but they won't even do that. They said they don't send those through the mail. They want to charge me to come out and replace it. if I'm wanting their equipment, I shouldn't have to do that. Customer service sucks. They should treat their customers with some respect. They should be out here, fixing the problem. I'm on a contract with them and if I try breaking the contract, they're gonna charge me.

The rep was very patient and answered my questions on what to do. The installation took some time, but it was right. It’s very pricey for having a house full of people but the system has been good so far. However, I didn't get a guy back out here. I don't like that they don't hold the charge and the batteries don't last that long. With it being summer time, I have grandkids who are running in and out. I have so much traffic where the camera at the back doesn't stay charged. We can't run a cord to that because they'll see it. It doesn't make any sense to have it there like that. I need to have one more camera. I have one at the back and on the side. I have some inside the home because there are a lot of kids in my basement and they steal things.

I’ve been using ADT for years and I haven’t had a problem with their system. I’m very satisfied with the package as well as the service.

ADT is the worst anybody can ever have and every chance I get to put it out there, I'm gonna put it out there. I got ADT and I pay for it every month because they work against people who don't have it. ADT wasn’t bad until they showed me for 20 years they’re not gonna protect my house. An anti-jammer blocks the signals and that allows my next-door neighbor to come in my house. He stole all my clothes and took my chandeliers out of the ceiling. He took the speakers out of the components and stole my air fryer. And then last week, he came back and took some more dishes out of the kitchen again. I call ADT and tell them but they do nothing about it. They keep telling me it’s working on their end. I'm losing everything. I go out of the house and I have to take six bags like a bag lady. I'm 68 years old and I shouldn't have to be going through this. I thought I moved here to be settled down and to be in a quiet neighborhood.

ADT was one of the best ones around and when I moved, I ended up going with them again. A guy did the installation and explained everything. I contacted him whenever I had an issue. Then, he must have quit or moved, and someone else came. I have one window now that is not reading on the system but I did not report it because I wanna have a hurricane window put in there eventually. People should get ADT. They always came when I had an issue.

I've had a very good experience with ADT for 20 years. I only needed to call them out one time for a battery in the box that goes on the wall. So, I'm very happy with them.

Their customer service was very nice. They weren't rude. But I'm not happy with ADT. I have a camera that's not working and they troubleshot it, but it still doesn't work. I said, “Can you please come out to my house?” They didn't wanna come out and said, “No, we're gonna charge you so much money to come out.” I said, “Forget it.”

I've been very satisfied with ADT. I've been with them for 15 years now. It's easy to use and dependable, too.

I'm moving overseas, so canceling the service of ADT was a natural course of moving. I'm not gonna have that service over there. But I've heard that those who canceled because of poor service, get the runaround. I’m not gonna play that game. There were some nice things about the service, but the detractors really pulled that down. Part of the reason why I stopped service with them is they wanted to charge me $80 for them to come out and take a look at the panel, a panel that they installed that filled their own update. I said, “I'll save myself the service fee per month and just terminate service.” They have a good customer service presence in the beginning. They install it professionally. But they always find some way to put you over the rock for coming up for a service call or fix something that was their faulty equipment.

I love ADT. I've been with ADT for 27 years. I have no problems with them. I would never leave ADT. Brinks and several companies have tried to get me. But ADT is a really good company and they care about the clients. I always brag about them. I have a relationship with the techs who come to my house. I feel comfortable enough that I don't even have to be here if they come here. I've never had an issue that wasn't resolved.

When I bought this house, ADT was already in it. So, it’d be the best use of my money and time to have them continue. Being able to control the system from my Apple Watch is a favorite feature of mine. But right after I had ADT do the upgrade, they partnered with Google. Had I waited a couple of weeks, I would have been able to get some of the Google products that they have. But now, I don't have them.

ADT has always been good. It always serves me as soon as I've called with any issue and they've corrected it. I also liked their price and my favorite feature is their app. But I hope they can still give me a cheaper price.

I'm getting rid of ADT. It's getting too expensive. With technology changing a lot of things, I can save a lot of money. There are better options for less money. I hope they step up or they're gonna be losing customers. Their customer service is okay, but it's not worth it. When you ask to save money, there's always a runaround. There's never a solution to cut your bill, save money and be competitive. But that's the only bad part. Their app is easy to use.

Our experience with ADT has been fantastic the whole time. The house has been guarded by them. When they installed it, they went over the system, how it worked and gave all of the information that we would need. Everything was wonderful. I like the key fob as well. They've also been fantastic when it comes to answering questions or helping out with alarm issues. I have absolutely no complaints with them. I recommend them to everybody who's looking for an alarm system.

I've been with ADT for 12 years now. I like the brand and I also had ADT in my previous home. However, I have cameras but I don't know if I have the latest. They don't let you know that. They also can always be less expensive. But I would absolutely recommend ADT.

I'm not satisfied at all with ADT. After having it for nearly 29 years, I may have to change. I am looking into alternatives now. There are numerous things that go on and they are charging an arm and a leg for my security system. It's about $65 or so per month and what am I getting? Two of the sensors are not working. When I called and told them, they said, "We will charge you money." Then whenever I go on vacation out of the country, it's impossible that at least three false alarms will not be there. I do not know how and why the false alarm occurs. I have to pay $75 per false alarm. The police came and there was nothing there.

I like the safety and the reassurance through ADT. The technician was very polite and he explained everything. I'm very satisfied with my service package. Their pricing is a little bit. And I haven't been able to negotiate with them for no more than what I have. They went to raise it here a year and a half ago. I did contact them and was able to negotiate that to keep it approximately the same for three years.

I like the way the system worked. It's a good system. The installation was pretty easy. The guy came out and hooked up every window and door. He explained how the system worked and what it encompassed, and double-checked all the systems. Then he came back about a week later to check to make sure everything was working fine. I like being able to set and deset the alarm from my phone. It tells me when the internet goes out. So it warns me. It keeps me informed.

I'm not too happy with what's going on with ADT. My payment has gone up and no one explained to me why it's gone up. For the price that they're charging me, the system is basic. I might cancel with them because I'm not happy with the price that I'm paying.

I'm not happy with ADT. When I signed up for their service, they promised me a $100 promotional gift card, which they never gave me. They stopped responding after the serviceman came to my home to sign up for this service. He stopped responding. I called ADT customer care, and they just say, "Oh, we don't have any record of this promotion." So, I'm just waiting for the contract to expire so I can get out of this ADT service. Also, when I was out of home, I received a burglar alarm on my phone, but 911 was not notified. I have no idea what triggered that burglar alarm. ADT doesn't have any clue. They should have better customer care and they should live up to their promises they made to the customers.

ADT is very good. They offer updated equipment. And rather lose me as a customer, they will accommodate my monthly payment so I can keep having them. I had a hard time so they lowered the payment. I'd recommend ADT to anyone.

ADT is great. Their sales rep was a knowledgeable gentleman and he explained everything very well.

Our experience with ADT is good. We've been with them for about 30 years, and ten years ago, we added features ourselves. I'd recommend ADT.

I'm not happy with ADT. They try to take advantage of people that buy new homes and convince you to sign up for things you don't really need for services. The only reason I got the coverage last August is because it came hooked up to the house as a smart system with a brand-new home. The guy came and hooked it up. I fell for the extra coverage that I didn't really have to get. Apparently, a lot of homeowners in the neighborhood fell for that as well, and I didn't know that you didn't have to have all that extra coverage and pay for all this. It wasn't even anything I really needed, and it's not even anything that good. I could have just bought the same stuff through my actual homeowners insurance who apparently offered the same type of thing and they would have given me the same equipment. So, it was a rip-off. Also, they make you stay signed up for a few years at that price. It's ridiculous.

The sales representatives were from another company that was contracted by ADT and they were great. The installation was wonderful. The guy went out of his way and did everything that worked with me to get everything done right. I've reached out to customer service once and I need to reach out to them again because the cameras are too sensitive but I will do that before long. I just haven't had a chance.

I like ADT and I've had it for at least five years now. It's a good system to get. I sometimes don't cut it on, but I feel very secure when I do. They're on top of everything. They immediately call when I'd be smoking up the house, and they'd be thinking I'm in danger. I like the way the system can signal and let you know something's going on when you're not aware of it. It lets me aware that something is dangerous somewhere, especially if I'm in another part of the house. I like the alertness of that. It shows on the system, too.

The sales rep was very professional and thoughtful and the installers were very proficient and mindful. I'm very happy with the system. I upgraded the camera as well and I like it.

The rep was friendly and fixed the issue but ADT screwed me on the price. I signed a three-year contract for a package then all of a sudden, they raised the price which I didn't know was legal if you're in a contract.

We compared ADT against two other companies and they had the lowest cost for the coverage we were looking for. The system has worked correctly since we installed it. It's reliable and easy to use. I like being able to control it through my cellphone.

I love the way the ADT system works. We have it on the doors where you open the door and it rings. I have two sets - one in my room and another in the hallway, which is fantastic. I'm happy with ADT. At one point, the price was expensive. We were paying 66 something and I almost canceled it. Then they said, “We can lower it for three years. As long as you keep it for three years, we're gonna give you the same price for three years.” We stayed. We like the convenience of having it and being able to lower the price was a big plus to me. I test it occasionally which I haven't done in a while, but before we travel, I always manage to do an alarm test and it's been working great.

ADT was amazing when I came on board with them. The rep was very clear, organized, and efficient as far as telling me how the system operates. At the time that I bought the package, it had everything I needed and I have not added to it since. However, recently, I've been in contact with ADT on why my monthly payments have been increasing over this last year to the point that it is. It's gone up at least $20 from when I initially signed up. I was told that it's now month to month. They're gonna continue to raise the prices until I decide to either leave or sign up for another three or four-year period that I will not do.

My ADT service package is fine. The explanation could have been clearer, but other than that, the sales rep was fine.

Whenever they had to come out and fix anything, they didn't charge me extra. There've been times when they said they were gonna but we had a conversation and they didn't charge me more. ADT is responsive but there are some things that I would like to be better. They weren't able to fix what I wanted fixed, but I'm not sure any company might be able to do it. The app is easy to use but ADT is not able to do what I want them to be able to do. There's a glitch for me.

I can't get any service. My alarm system is showing low battery for smoke and low battery for heat. Neither one of those are true so how can I trust ADT? We changed the batteries and I told ADT that that didn't work but I have not heard from them since. You call them and you gotta wait for someone to answer. I don't know what kind of system they have. I don't know if I'm talking to a person or a machine. My issue has not been resolved and I'm tired of calling. I'm gonna change the service.

I am not too happy with ADT in general. Unfortunately, I did not read the fine print. I don't appreciate garbled explanation and contracts. I wasn't aware that once I signed up, I would be locked in for three years. I hated that. Then when I went to contact the tech who was supposed to come out and get everything installed, it took over a month for him to come back out to look at the security system that he installed and spent 10 minutes there when I had called every other day for a month and a half straight to get him out.

The service people that came out and did the service were on the money. They kept their appointments and knew what they were doing. They also gave me instructions on how to use the services. ADT also sent me the information that they had other services they offer that I could purchase. They told me if there was anything I needed from them, I can call. When I need something, I call them directly. They either help me out on the phone or give me what I need, if I have to have an appointment. Those things are on the website but the phone is much more efficient. I can resolve the problems quicker. When you send the stuff on the website, it takes them a while to respond to it because they got other people. If I directly call them, then I get a response like that. ADT is fair and honest. They accomplished what they said they were gonna do and that's all I can ask for. For the amount of service that I pay for a month, the service has been excellent.

I got fed a bunch of crap and I'm not happy about it at all. The salesman promised us all this stuff. I was not aware they were a third party. I was thinking it was ADT. Once they came in and hooked everything up, we told them we had a dog and wanted a motion sensor in the house. They said they got a motion sensor that would work very well with an 80-pound dog or less. We got the motion sensor and paid all this money for it.

I've been satisfied with the service over the many years that we've had ADT. When I've had them to do something, they've been very good. There are other systems that have come out, but so far, ADT has worked perfectly for what we've done. I'm an older guy that lives by himself, and I when I go out, it's my little remote that I have for setting the alarm and coming back in. I'm moving slower so I don't have to go down the hallway to get to the main unit. I've also connected it through various other electronic devices I have to talk to and control things that when I need help, I can quickly call them. However, over the years, everything is becoming harder to talk to a real person. I had called them to deal with the batteries on the sensor. I get frustrated a lot nowadays because of not being able to go to a talking person. I have to go through that menu to get to someone that I can talk to directly.

We updated the ADT system that was here when we bought the house. I've also had ADT at a couple of our homes that we've lived in over the last couple of decades. The system does its job.

I have my security system with ADT. I had it in my previous house and moved it over. Installation was done quickly and efficiently and the system has worked well. I would tell people that this works okay and they can try it.

ADT is a well-known security system and I've been protected by them for 30 years. They upgraded our system 10 years ago and I find it a tad bit confusing when they did. They didn't give us any instructions on how to use it. They said we could go online and get the instructions rather than give us a pamphlet. I find it not as easy to use as my basic system was. I don't use it when I go to the grocery store or at night. I don't trust that it would be safe for me to set the away with my animals. We use it when we go on vacation and we put the animals at our neighbor's house.

ADT bought out the other company I was with and now price is higher than what we were paying. Also, they have not converted the phone app that I use over to ADT’s app yet. It's still alarm.com. But everything is simple to use on that app. Before ADT buys another company, they should get an idea of the equipment that that other company has so it's not so hard. We had to wait on ADT to get the parts for my camera because it's a different style camera that ADT doesn't use. That's the one thing I wish they would have done so they wouldn't have to come out there multiple times for the same issue.

I'm not a fan of the service or anything with ADT at all. A lot of it is battery-operated and I don't have time to change batteries. The cameras don't record too. It's nonsense. It's not security, it's more like a subscription. To contact someone, you have to contact a third-party. It’s too much. I'm looking forward to canceling.

We've had good luck with ADT. The system seems to work, and we would like to get something additional. We only have home invasion now. We don't have fire or something else.

The alarm works as expected, and I like that when the doors or windows open, the alarm would talk and verify which door or window is open or being accessed. When the alarm goes off though, no one calls. My previous alarm company would always call and make sure everything is verified, even if it just went off by accident.

The installer showed up on time the day he was supposed to be here and got it all done in one day. The system has been working flawlessly ever since. We ordered an outside camera. We have one that was battery operated, but it was a real pain to change the battery, so I bought an electric one and hired an electrical company to come and hook it up for me. In a lot of areas, I'm satisfied with ADT. The one that I'm not is customer service. You try to get ahold of them and it's difficult to get ahold of anybody.

If a person is older and want to feel safer in the home, I would tell them to get ADT. They're very caring. My husband had passed away and I am here by myself. I have good locks on the doors but wanted to feel extra secure. Having ADT, I like the fact that I just have to go to my little station, and if I need an emergency up here, I just have to press the button and I can talk to them. My fire alarms are a little more sensitive than regular fire alarms. I've had some alarms lately, but the system just needed some batteries changed. I used three Duracell batteries because they sent me the wrong batteries. But that's fine. They never charged me for them. Also, the girls on the phone when the alarms go off in the middle of the night are nice. They follow through even if they've been canceled here. I also changed my phone number online and it was easy to do.

The sales reps were very friendly and made everything understandable. They really sold me on ADT. I got the door, window and smoke alarms, and I'm very satisfied. The guy that came to do the installation was awesome as well. He was in and out in about an hour and a half. Overall, ADT has been great for me. I love it, and I don't think I would ever switch to anyone else.

The features of the system are good, but this morning, I had an issue with the camera. I need to do my backyard camera too because it's not recording. I've had ADT come a few times before. I called them to fix something and some of the techs are knowledgeable, but there were three of them that were not knowledgeable at all. It's like they didn't know what they were doing, so I had to call for another one. Overall, ADT is good, and I like it. It just keeps raising up the prices.

We had a temperature sensor that was extra from the original installation. Sometimes when we travel in the winter time, I wanna make sure that everything is here. When we had a house fire, we would have lost everything if not for ADT. They saved us. We had two other people put in the system since.

The rep explained everything very nicely and we understood. He was doing his job and showed us everything they offered but we weren't pressured. ADT is always right on the spot if I have a false alarm going off with one of us opening the door. If we're not home, they call us on the cell phone. When we answer, they're always very pleasant.

Almost three years ago, an ADT salesman came and said that since we just bought the house here, they had some special offer for us. We got started with ADT, and initially, it was okay, but then they started trying to hard sell us some more sensors. I just wanted the basic thing. Installation was the same thing. The installer put in the ones that we purchased, then he offered to sell us more, but I didn't want more. Besides that, it was well cleaned up after he was done. The features of the system are nice too. I'm not sure how to change the batteries, but I'll figure that out.

We've had ADT for 19 years and I’m satisfied with them. ADT was billing me every month when nothing was due and I finally got ahold of somebody. The customer service rep straightened it out and also gave me a credit and reduced the rate for the next three years. I got a good response.

ADT is reliable. We don't have to worry. It's one of those things that you have that you don't even think about because it's stress-free. Customer support has always been good as well.

ADT contacted us up front to see how things were going, then we contacted them a couple of times on some questions that we had. We had an issue once or twice where there was a signal coming in and we didn't know what it was. They walked us through it a couple times, and they sent out a service person to do something. ADT's customer service and their products are good. The bottom line is that this is a security system. So when an incident should occur, they're right there and everything is resolved. That's what matters. We've only had one incident since using them, but they were great and really fast.

We put an alarm on our garage door and it turned out to be a problem. The guy couldn't fix it right the first time but he fixed it eventually. It took three times. But eventually, we took the sensor out of the big garage door. The ADT system is just basic security. I'd like to have cameras on it but we have two security systems and I don't want to pay for internet in two different places.

We live on 20 acres outside of town. Our house sits back off the road a little bit so there was a potential of robbery. When we built the house, we went with ADT. It's the Cadillac of security systems. Two years ago, we did a complete upgrade. They upgraded the alarm system on the windows and the doors that go to the outside. We have sliding glass doors that have a sensor that indicates that the door is being broken, which works well for us. They've got sensors inside the house as well. I use the app on the phone if I'm gonna be leaving then I can disarm it through my phone as I come back or as I'm close to the house.

In the beginning, everything was falling off the wall. The installers couldn't hook up the camera system and the double-sided sticky tape wasn’t sufficient enough to stick the little sensor to the wall so I kept having the sensors fall off. So, they'll have to be inactive whenever I arm my alarm until they come back. It was like that for about a week. But other than that, it's doing good now that we got everything stuck to the wall again. The initial guy was cool but he couldn’t finish everything. I had three different people come to do it and they were helpful. The installers plugged the system up and we synced up. And it was up and running. Sometimes, I can’t turn it on because I've never had it before. But it’s been a good experience so far.

I'm happy with ADT. They do what they say. When I got them, I didn't even know there were other people doing security. I've had problems and ADT helped me solve them with no trouble. So, they're good with me. The price is reasonable.

My experience with ADT for the 20 years that I've had them has been very good. The service I pay for is what I get.

ADT is excellent for what we require to secure our home. Everything's going well, and we've not had any problems with our security system or the monitoring, so we've been very well satisfied. We also have the yard sign, and I don't know how good or effective it is, but it is a deterrent.

The rep answered all my questions, explained everything to me and was very neat with the install. Everything's been good except the price has gone up so much when I'm still under contract and I couldn't understand why. I didn't know it would.

My alarm system is very good. I love the little box. A guy named Jeorge installed it, and he did a very good job. Everything is good with my ADT, and I'm happy with it. I've had them for at least 10 years. I had them in Alabama, and now, I have them here in Florida.

ADT sucks. My experience with them has been highly negative. The 2 years that I've had them have been financial hell. When I got the flyer, I made a mistake and that's on me. I was not reading the fine print. I thought I was going to be able to get ADT for 30 bucks. But in the fine print, it said you gotta have a landline, which I do not. The guy who installed it did not explain it. All of a sudden, 30 bucks turned into 50 bucks. I now pay 65 bucks a month to ADT because they have raised their price. I'm 78 years old and living on social security. Also, my housemates still get kicked off from the app on the phone. They have to come through me to get a code. We give it to them, hopefully, within their time limit then they can lock or unlock the alarm.

ADT is a good company. However, I had a major incident with them and it still hasn't been resolved. A couple of years ago, they came out to my house. My motion detectors weren't working and they told me it was gonna be a $50 trip charge. I paid that, and when the guy fixed my motion detectors, he did something. My system used to talk and say, "Arm. Alarm. Off. It's on," and I really liked that, but now, it doesn't talk anymore. It was a new issue, which would be another $50 trip charge and I'm not paying ADT another $50. Besides that, the system has been doing okay.

My cabin is out in the woods and anybody in the world can go into it, but ADT has kept it safe and protected it for 23 years. I feel safe at night with it. I've got Ring cameras and I can see who it is or what's going on. But ADT does not call the police anymore. The price is also a little high and I've got on my contract that they will come any time, but I've had problems getting somebody to come help every now and then.

We've been pleased with ADT. I've had interactions with them when we've had a false alarm and it went very well. They called right away. They were very concerned, thoughtful and helpful.

I have two houses that are on ADT, and installation went really easily. The system works really well so I'm not much in contact with the reps, except when I blow it or somebody else does by not turning it off. I have the entry and motion detectors, and whenever I need signs, they're prompt in getting them to me. My house is marked, and that's as big a deterrent as anything. It does what I need it to do. I've been with ADT for years, and I'm gonna be moving at some point, but I will continue with them. I've recommended it to people as well, and some of them have gotten the system. My sister also had ADT and she's had a good experience. In fact, there are four locations in my family that have ADT.

I like everything. I like that it goes straight to the police department if the alarm goes off, and I like the camera system. The price should be a little bit lower, but besides that, any time I call ADT, they answer right away.

I moved across the country and thought I needed a security system like ADT to get the discount on homeowners'. ADT locked me into a four-year contract because of the special installation. I tried cancelling, and it was gonna cost me over $2,000 to cancel. I use Ring service right now. I don't use any of ADT's products since they've been installed. However, I signed something and now I have to financially obligate myself until the contract's resolved, and then I can cancel. It's a $65 a month waste, and I would tell people, "Don't do it."

ADT has been present in the house since 2020. It was originally in my father's house, then I took it over. They told me that if I stayed, they wouldn't up the price for three years. Besides that, I’ve had to call customer support several times because some of the sensors got knocked off. I have had to replace the batteries in the alarm system, which was moderately difficult. I had to take apart the alarm panel. I have also had to add cameras myself, and I still cannot use their app on my phone because while they let me change the email address that it's registered under, in order to authorize it, it sends an email to a non-existent address.

ADT has been great. They do what they need to do and the customer service reps are professional. It hasn't happened lately, but when my alarm goes off, they call me right away to confirm if it's a false alarm or a legitimate one.

I've had ADT for over 10 years now, and I would recommend them. I used to have Brinks and I was having a problem with them, so I switched over to ADT. They had a package where we got some cameras for the front of our house and in the back. The ADT technician who did the installation was fabulous.

I use ADT and to start, the customer service was great. We were in the transition of changing our security company over, and when I purchased the system through the sales guy, he came out. He recommended all the things that I knew I was gonna get, but the installation service side was not planned out very well and not very good. When the guy set up the system, that's where the ball was dropped at. We were getting some timers added to the lights, and one of them got added, but the other one did not.

We've been customers for 40 years. We started out with the Bel-Air Patrol in Beverly Hills, California, then ADT purchased the company. The system works all the time, and I have no complaints. We've added on a couple of rooms, added security to those rooms and upgraded the bathroom as well. It's been so trouble-free that we've had very few problems, and if we did, we had the people come out and fix it.

I have a 28-year-old system and the functionality is adequate. The performance is good. I chose Ackerman and ADT bought them. It is reliable, steady and I haven't experienced any real issues. I have ADT on autopay, so I don't have to worry about sending them a check. It's also easy to get in contact with them, and they've been good. I get notifications when I accidentally set off the alarm as well. The texts say I don't have to do anything because I turned off the alarm using the correct code.

Initially, I went with a smaller, more local company, and then they ended up being bought out by ADT. I changed over to them and I've had really limited service done, but what I've had done, I've been happy with. I've been able to piggyback an outbuilding off the same alarm system. I can operate it separately, but it's as one.

ADT is great and I would recommend it highly. A couple of years ago, I got an email and I was given Lisa's contact. She's a contract provider for ADT. I went, and she called me and went over all the options. The rates were very competitive, but I always wish that I could save a bit more money. Besides that, Lisa was very helpful and nice to work with. She set up her reps and they showed up on time. They came in, got everything installed, and showed me how to use the system. There was a little hiccup because I couldn't count the number of windows that I have accurately, and they resolved the issue in the moment. The install was very seamless, and I haven't had any trouble that I've needed any kind of assistance with. If I had questions about something, Lisa’s always been very responsive.

It's easy to get in contact with an ADT rep. I can go online or call. I haven't done it recently, but I've done it a couple times initially. I have door and window things that tell me if they're open or not. With my garage door, one kept going off for a while and we got that taken care of. A guy came out and changed all the batteries and looked at everything. I mentioned that I don't think one of the motion sensors is working, but I was told it's working. Other than that, everything's been fine. Overall though, the system isn't the greatest, and I'm looking to change it.

My alarm went off and I was able to talk to the tech and get it straightened out. It’s been a great experience with ADT. The system is very good and the price isn’t the best, but it's not the worst either.

The features that come with my system are good but not that good. But I haven’t upgraded because ADT wanna charge you twice what it’s worth. I'm paying for my system but I haven't been using it for probably the last eight months. It's got a sensor that's not working right. Previously, it took me a minute for my other issues. You call and then, you call again and ask if somebody’s gonna come fix it. ADT sucks. I have not seen anybody or even a phone call or even an attempt to even see if everything's okay or if the system is even working.

I have had different issues with my front door camera. It's not working. ADT did not and will not allow me to get out of contract. There were several attempts to try to get the front door working. They haven't other options as far as what I can do. I didn't like that everything has to be Bluetooth or nothing can be battery-operated. Everything has to be wired.

I'm not happy with ADT. My service has not been working for over a year. I asked them to come out and service it and they told me I have to pay a fee, which I have had other security services on other homes and they do a yearly check. Then when I try to cancel when I called in my trouble, they told me I couldn't cancel through the people that I was talking to about my problems with ADT. So, I'm paying for no service.

The last time I tried to talk with ADT, I did not have a good experience. The local EMS people in the county I live in gave everybody a new address. I called ADT about a problem. And in the process of that problem, I told them I needed to get my address changed. The person that took my call argued me up and down that the address they had on file was the house. They could transfer that account to a new house.

My interactions with ADT were good except the technicians that came out to install the wall unit upstairs. They were young guys, came in smelling like **. One guy did a camera on one side of the house and had to call his brother to help him finish it. It took them two days to do stuff. Other than that, the monitor service is good. They would call promptly if something went on. And if I need something fixed or repaired, they would come out and do it the next day, if not that day.

ADT's attitude and work ethic were good.

The light for the front porch was not coming on when the doorbell was activated. ADT came by and said that they did something. Said it was working. But the next night, whenever our doorbell was rung, it did not work. I called them back. They finally figured out what it was and got it working right.

Sometimes, the system goes down and I call ADT and they fix it. The phone app is good and I like it. I’m remote and I check my backyard, the parking lot, the door lock and the garage lock. I don’t have any complaints and I’m gonna keep using ADT.

I’ve had ADT for over 45 years and it costs too much. The service is okay. It’s average, not efficient.

The unit was so old that the buttons you pushed to set it were wearing out. They were little things that stuck up and when you push them down, they didn't always connect. ADT put a new panel in and the new panel is easier to set and arm and disarm because you're just touching it. You're not pushing a button that has to go down so the new technology makes it easier to set to arm and disarm the unit. We added a room and we had to move the sensor that was on what used to be the sliding patio door to the new back door, and the techs came out and did that, and that worked out fine. We haven't had any break-ins so we haven't had any need to notify ADT. So it's like they haven't done anything, but that's good. The few times we dealt with customer service has been positive. It's very limited but at any time I contacted them, everything got taken care of right away.

ADT was referred by the person who sold the house to the owner. It’s what most people use in that area. It has been good and we would recommend it.

We signed up with ADT 15+ years ago and we upgraded when we moved to a larger house. If there was another company with a more competitive price, we would explore that. ADT’s prices are not as competitive as some other companies. But in our particular situation, they took over an existing alarm system and there were no other security companies doing that. So, we were triangulated into sticking with them. But ADT has a perfectly good customer service. The reps are nice folks and very helpful up to and including my most recent conversation. The price keeps going up though. You already have the system but they want to nickel and dime you to use the basic app, which is a given for any kind of modern product. So, it's a little bit off-putting that you're spending so much and they're still going to make you jump through hoops to use what should be an inherent part of the system.

The battery in the sensor was going out and I did not understand the message that the main board was giving. So, I made a phone call and the agent explained. It was a brief conversation but it was very helpful. It seems like I get a notice once a month that the service is working. Overall, I'm pleased. The whole package came with the house. It seems to be a very complete system and functioning just as it should. I'm satisfied and I certainly wouldn't discourage people from using ADT.

I need a security system so I've kept ADT. I’ve had them for five years. I added a motion sensor in one of the rooms and it took the techs 20 minutes to do the installation. They were great.

A home security system was already installed in the home that I bought and a salesman showed up at my door one day, right after I bought the house. He talked me into getting ADT. I was not pleased with how they coerced me. At some point, they said it was required to switch the objects that were already here at the house. A new system was being installed and it needed to all match up to some model number. So they switched everything.

I love ADT. It's great for me. I can go anywhere and I've told a lot of family and friends about how secure I feel having ADT in my house.

I've had ADT for over 30 years and I started with them because they were one of the only companies out there but they’re a reputable company. I didn't have to look up reviews because I knew by word of mouth that it was a good company. I've already recommended them to several friends. I've had to change the way the system was configured to a more up-to-date one because it was old. I have had trouble setting up my system because there's one sensor that needs a battery. We can't locate it and we don't know which one it is. The ADT people finally came out, thought they found it and cut the sensor down. Then, we tried to alarm it and it wouldn't work unless the sensor that was taken down was also hooked up. So, we have a problem to the point that maybe all of them need to be taken down and redone. But that's a big expense. I'm at an impasse because I'm paying each month but I'm not alarming my system all the time.

ADT is convenient. I had to have a technician come out a couple of times for wear and tear on the battery and stuff. Schedule-wise, it was done at the appropriate time. It's just lately, I have not been satisfied with them at all. They try to charge me for a new panel and all kinds of stuff. It was like $1,000 worth of stuff. They were like, "Well, you have to purchase that yourself." I was like, "Well, if I'm paying for a service, equipment should be included." I'm looking to switch over to a different company because I'm not happy with that. I wouldn't recommend ADT because of how they try to get you for every little thing. They're really pushy as far as the upsells.

When our alarm went off, they serviced it. It took them a while, but they realized that it was our blinds that covered our windows causing the alarm to go off prematurely. They came in, replaced something in the window and put something in the living room area of our home. The overall security features of ADT are fine. They do what they're supposed to.

My ADT experience is wretched. I had to unplug my system because it kept going off in the middle of the night. I called and got nowhere with ADT. I asked if someone could come and repair it, check it out, see if it worked, and they seemed very reluctant to send anyone. So, I just unplugged it. I don't use it, and they keep sending me emails telling me how wonderful it is that my system is working 100%. It's totally unplugged.

The installers did a good job. They knew what they were doing. It was a quick process. ADT was too expensive, but I feel relaxed knowing that I have the alarm system in my home. I love it.

When I had the shop, I had ADT for four years. Wonderful. If had a problem, somebody was out there quick to take care of things. ADT was able to do what I wanted. But when I bought a house, I did not know that this company that came out to install ADT was not part of ADT. I had nothing but problems. My system doesn't work right. And I'm stuck paying for crap for three years. They're some sub company not associated with ADT. They just sell ADT products. They told me they could rectify it for $1,800. The bad thing is, when I called ADT, they said, "Sir, if you're not happy with the service, we'll cancel it. No hard feelings." I would have to continue to pay ADT for three years and have ADT as a security system on this house or pay out $1,800 to cancel the contract. ADT should get rid of all of these fly-by-night companies like that because they do nothing but a rip-off. But the actual ADT is great.

I'm not a happy customer with ADT. None of my systems work and I have been trying to cancel a system that I have not owned in three years. I've sold the house and the new owners don't want it. I called last week trying to cancel it and I talked to five different people saying all the same things. They can’t cancel and they’ve got to send me to another person. ADT is sending me bills and threatening to ruin my credit. I went to my bank and stopped the automatic payment. I would call and cancel and they would still keep subtracting from my bank. Now I'm still paying for one ADT service and it doesn't work. They need to quit sending me bills on that house. I tried to set up a service appointment and ADT wouldn't do it. They wanna walk me through it over my phone. But we can’t fix it on the phone. It's a home that my mother left me and I don't live there.

ADT is well known and they have good service, and I'm very happy with them. I call them up if I have a question. I've had a very good experience with their customer service. I didn't know much about the electronic system and the rep answered my questions.

ADT is very alert. Whenever I make pancakes and burn them, they call right away or they send the fire truck. So, they're keeping things monitored. I’ve been with them for 24 years because we’re satisfied with how they do their business and keep track of when the alarm goes off. We’re satisfied with the features of the system but about a year ago, we had a new control panel put in. It was a newer model and it works much better. The other one was outdated and you couldn't push the numbers and the little rubber things were worn out. The tech was very friendly, nice and helpful.

We called ADT and asked them what kind of packages they had at the time. They had free installation for the system so their technician came out and put it all in for nothing. It was quick. We got it when we bought this house so it’s been 11 years. There are other options out today that weren't available when we bought it. Ring and all the other vendors didn't exist then. It was ADT or private local people.

The system works well if the door is open or if I wanna look outside and see. But sometimes, it's like a fog is on the camera. But other than that, everything else is okay. I only had to have assistance one time since I had the system. I had two doors open and the alarm went off. And I couldn't remember the code. I had to shut it off and the rep helped me. It was nice and she didn't stay on the phone long. She ran me right through it. ADT is a good company and I would recommend it. My friends and my mom have had the system since I told them about it. I said I have ADT and the sign is out front. That makes people cautious seeing that ADT sign out front and the stickers on the door. Even before I had ADT, I had no problem with nobody breaking in or doing anything like that but I still wanna keep it. I wanna be safe rather than sorry.

I recently had a new ADT security system installed at my home, and let me tell you, it's been a game-changer! The seven Google Nest cameras are absolutely fantastic. They have this amazing ability to quickly detect and alert you to any person seen on your smartphone from up to 300 feet away. What's even better is that they only alert you if a person is detected, and you can even customize the cameras to detect any moving object. Plus, the cameras store their recordings for a generous 60 days. And let's not forget about the motion sensors - they work like a charm! The phone app that comes with the system is packed with features that are super handy.

They told me there was a 200 dollar credit coupon for signing up but they never send it. I spent 3 phone calls and talked through their chat and they just give you the run around to different departments and then the call drops. Wasted so much time for something they owe me. The worst customer service. Lucas RR on the chat feature wasted my time and refused to let me speak to a manager and then told me to call the FOSC team saying they are the ones that help. Turns out the FOSC team deals with scheduling. They are the worst and then I ask to speak with their manager who hangs up the phone on me in the middle of talking. I'm not going to call a 4th time to wait on hold. I will be complaining on Google, BBB and any other place so people know how horrible they are.

I’ve had the alarm system since 2016. At first everything was great with no issues. Sometime later in 2022 we were told we needed and upgraded with 5G capabilities. The price was put into our billing service, and we went ahead with the upgrade which they stated we required. After the upgrade we began having issues with the cameras and sensors. I made numerous calls to ADT which then would send a Tech to correct the issues. When the tech comes to correct any issues like sensors malfunctioning, the camera issues would disappear. Sometime in April of 2024 I contacted ADT and notified them of our sensor door malfunctioning and our cameras being out for close to a month. ADT could not resolve the issues and stated they would send a tech out to our home.

ADT is the worst home security company. They can't be trusted. I am a disabled veteran and do not appreciate all the lies that ADT has been telling. They said they will send their technician to install equipment. When the tech came, he was in a ADT vehicle wearing ADT clothing. When I had an issue a few weeks later, I was told that I had to pay for LVD Concepts Inc to come reconnect my back camera. I later found out that the tech from LVD Concepts was the one wearing ADT clothing and driving an ADT vehicle. I was totally unaware that another company was in my home. Please do your research and do not trust ADT. I am very disappointed in their lack of professional & dishonesty.

DO NOT GET SERVICES WITH ADT!!!! They are the most CORRUPT business on planet Earth!!! Their customer service is garbage! Anytime you call the worthless thugs you get somebody from a foreign country who can't speak English. Their products are trash!! My video doorcam was improperly installed from day 1. A child of 3 years old could of done a better job. The security panel rarely worked properly. I had the ABSOLUTE DISPLEASURE of dealing with these stupid thugs for 2 years.

The system works good. Coming home, you know nothing's in your house or was in your house. ADT should offer people cameras. If I wouldn't be paying for that, I would just have a door Ring cam. But the experience has been great so far. I just don't like the three-year contract. It’s $50 a month. It's a three year contract you can't get out of.

The ADT salesman came to the house and told me many things. He said two things that sold me. Number one, if our alarm went off, they would come to the house to verify before they called the police so there wouldn't be any problems with us calling the Warren police for false alarms. That was fantastic. Because I've heard horror stories where alarms have gone off and people would be out of the area and the police come, and people would get a bill. The other thing he said was, "And the great thing is we set the system up for you. And then any time you need any repairs or the batteries in the big thing need to be redone, just call us and we'll come and do it." They were a little more than other people. But I'm happy to pay the extra.

The guy that sold me the contract for $10,000 only put in a few things and never even put the sirens in. I had to have ADT come back out and put sirens. But they didn't believe me and they sent somebody out of Murphy, and they said, "You're right. There are no sirens in the house." I've just learned to live with it. I live in the mountain, Blue Ridge, on dirt road and ADT contactors would not come and fix anything. One of the sensors would not connect so I couldn't put the ADT on at night. And if I talked to them, I couldn't understand whoever I was talking to. They would try to tell me how to pass it by and, that way, I could still put my alarm on. I'm 76. They told me to find a neighbor and get the neighbor to look at it. I would like to have the system working. I'm not happy.

I've had ADT for 13 plus years. They were the ones that were top of the market at the time. The sales rep is good. The sales team is good. The people that come out to work on the system are good. It's just the product sucks. When the alarm goes off, their response is not good either. I've had my alarm go off several times without getting a phone call or the people on my list getting a phone call or even the police being called. I would never recommend them to anybody. I've just had them for so long and use them, that I just haven't taken the time to change it.

Didn't have the system for 6 months before everything failed to work properly. After almost an hour with their support trying to troubleshoot they arranged for a tech to come look but want me to pay for him to come.

I like the features of my ADT system. It says when it's time to change the battery on one of my sensors and then if the payment is behind. Still, the performance could be a little better. In the middle of the night, it starts beeping loudly when a smoke detector needs a battery and you can't open it up and change the battery. I've got to go through a whole process where I have to shut down the system. I had to call them to tell me it was the motion sensor that broke and it was 100 and some dollars to replace. I'm not gonna replace it and they finally shut it down. I want to just press the button on my keypad and shut the system off, change the battery, put the cap back on, and turn the system back on. You can't do that. Everything has to be that way. It's hard. Getting somebody to help me change the battery is a long drawn-out process.

I had a terrible experience with who put in the system which represented themselves as ADT. I don't even use my system and I'm paying $4,000 on it. I called ADT. After several calls, they said, "I'm sorry, but this isn't somebody that we farmed out to." Since then, the stuff has started on fire and they have done nothing and I'm still paying on it. I will never use ADT again. They said if I want it fixed, I can pay for it. I even have it documented by another ADT representative saying, "Yeah, it isn't good equipment. But if you want us to fix it, you can pay for new equipment." I was like, "No."

The customer service people were fairly nice. They did about whatever they could do. One young lady reduced the bill a little bit. So I appreciate that. But based upon my experience with using ADT, it's just not really that great for my home. Somebody else may find it to be beneficial.

I have two ADT systems, one in Maryland and one at another location. I don't use it to the fullest but so far, so good. I just don't like the big sensor that they put on the door. I just think that ADT in this modern modern era does not have to put a big, white, block sensor on doors. It's not appealing to me. I guess that's the best they can do but they really need to make it a little bit more appealing to your household. It's big enough for me to be distasteful. I would like to have a keyless lock on my front door, but it would add more to my bill, and I didn't want to do that. I wish I could just buy a keyless lock without having the service added to my service. I already have the service, so I don't understand why I have to pay for that every month to have a keyless lock.

ADT didn't give me all the details. I found out information that was not given to me at the time when I signed up. They told me I had two years to cancel the contract. But now, it seems to be five years. There were a lot of hidden details that were not given to me. The service is not what they disclosed at the time of when I signed up. Everything was wonderful, but now it’s not the best company for my needs. They quoted me one price, and now I get two different charges every month on my bill. It's really very stressful.

When I first ordered my system, it went wrong from day one. I specified exactly where I wanted the sensors and what I wanted covered when I ordered the system. The guy who came out the first time didn't bring any of this stuff. He told me that was not what I needed and then told me what I needed. He said, "Oh, this is what I have on me. This is what was supposed to be installed." But I told him that was not what was supposed to be installed. I never asked for cameras inside of my home. There were dead spots. The doors and windows weren't covered. So, I told him, "No."

I feel like I'm stuck because the contract with ADT is over, but the cameras are there. The camera backup does not happen. Also, their cost keeps on increasing higher every single time. So the first opportunity I get, I will get rid of ADT. I got them in 2017 when I bought my house. They came in and, in my initial package, they did not give me any offer. I almost paid a hefty amount, somewhere around 2,500 for the cameras and all the things done. But overall, service-wise, it's not bad. But that service is common across every provider. ADT's customer care sucks. When you're increasing somebody's monthly bill, you have to inform them that there is an increase coming up. But I get the surprise when it gets deducted. Then when I call, they say, "Well, yeah, there was a price raise." ADT is not a very impressive thing with the cost I pay.

I'm doing Airbnb at the home the security system was installed and the first week that I was there, the alarm went off in the middle of the night. That happened three times. I would walk around the house looking for a fire and they would tell me they were sending the fire department. I would call to say to not send the fire department and that there was nothing wrong. I told them it was unacceptable. If I had clients here, I'd have to reimburse them for the night’s stay, which is $450. They sent out their best tech and he said whoever installed it did not know what they were doing. He reinstalled all the sensors and did some stuff with the control panel. But that night, at about 2:00 in the morning, the alarms went off again.

I'm not happy with ADT. When I got the security and the guy came in, I had to leave the next day because I had to go to my mom. When I came back, I was gonna call them to cancel but my mom passed away and I didn't get a chance to call them. When I came back, I told them I was going to cancel it but I hadn't had the chance to because of the situation. I had to go all the way down to Texas and Louisiana. But they said I'm new to the thing and I can't cancel.

I was contacted late October about hooking up an ADT alarm system in my house. I had ADT over 15 years ago and cut it off due to poor service, false alarms, and never getting techs out to work on the equipment so I told them I was not interested. But the operator assured me that things have changed and that it's 10 times better. I explained to her at that time they did a charge off 13 years ago and she talked to her supervisor and they got the charge off removed. They were gonna reestablish the service and put in a new system. After three hours, I finally gave in.

ADT is a good service. It's been reliable. It's just the price keep going up. I have very seldom to do with my alarm. We don't have a lot of activity here with the seniors.

I've been with them for almost 20 years and they tried to raise the rate up but I told them to terminate the contract. So, they referred me to their retention program. I told them I'd go to another company, I'd do it myself, and it'd be cheaper. They dropped down the prices and gave me all the upgrades that another company has to offer. But it's kind of hard for me to terminate them when they saved my son's life. One day, I was in California and at 10 o'clock at night, which is one o'clock in the morning here, they called me up in San Diego that my smoke alarm was going on. I woke the neighbors up and they came over. My son left the an empty pan on the stove. He turned the knob off, but did not click off, so it was a very low heat. They woke him up and it was all smoke in the house. They saved my son's life that night. Also, I have five additional fire and smoke alarm in the house but none of those alarms went off. Just ADT’s. ADT works and I'm sticking to it.

I have had the most horrible experience with ADT. Every time I call I am told something different. Scheduled a tech to come out and reconnect my cameras due to me getting new WiFi. When I called the representative said I would have to pay. I ask to speak to a supervisor and she was very nice. She “waived” the fee. The technician shows up demanding $. I advised him of what the supervisor at ADT said. He had no regard and said he was following his boss's orders. Then he left. I asked him to wait until I call ADT and he mentioned he didn’t have to. I spoke to ADT after he left, they scheduled him to come back same day and he canceled the appointment without notifying me.

ADT has been responsive when I've had problems. If I have a false alarm, I know that they're gonna contact me or they're gonna follow through on whatever needs to be done. We've had to upgrade through the years and the last time we upgraded was when we were going to the wireless system. We have an adobe home with very thick walls and we needed an extender. Initially, the techs were not aware of that so they had to come back and fix that. They were excellent at pointing out what we needed. We got the Home Nest through Google and we bought it through ADT and the reps explained all the pros and cons. The techs set it up and it's working like a charm. So, it's that kind of reliability that I appreciate.

The experience with ADT was good, except they sent the wrong battery. But they’re gonna send the right one. The reps said that they would order it and it would probably be here in a day or so, and then my son will put it in. Once the system is installed and it works, that's what it's all about. I feel safer with it. The features are excellent.

I haven't had to talk to anybody in quite a while but when I did, the reps were always courteous and friendly. The ADT system makes me feel secure when I leave the house. I turn it on and coming in, I know if anybody breaks in. I'm gonna get an alert.

When we signed the contract a few years ago, the experience was not good. We were rushed into it and we thought ADT was great, and then somehow, we couldn't have what was offered. So, it was an awkward situation. The reps said one thing and we ended up getting something else. We were very frustrated back then. ADT has been with us for many years but we couldn’t have the cameras installed. We pay a high amount and we don't have anything. There are many offers that are much cheaper than ADT which my husband has been dreading every time to cancel. But because we need to sit for the period of time, he never changed anything. We were offered something else that we could not get and we just let that roll and go. But all of my friends have been getting other kinds of security right now for much cheaper than we have and many more benefits than we have. So, we are about to switch at any time.

I've been with ADT for three years now and they are the worst company I've ever done business with. None of them are on the same page. Every time you call, you are told something different. I had a technician in my yard for over an hour arguing with me that I had to pay him on demand and this person on the phone told me I didn't have to. I thought that was very unprofessional that I was arguing with a supervisor on the phone and a supervisor in my driveway, both of them were telling me two separate things. That's very bad business no matter what something is. I hate ADT. I need them because there's no one else in my area. But the minute I can get out of this contract, I'm leaving ADT.

I'm very pleased with the features of ADT. The sales rep I worked with was also very professional.

I'm happy with ADT right now. It's very good. However, we have one problem with the smoke alarm, which was put by ADT. We already changed the battery. But still, we get some messages all the time, "Check your system."

I'm satisfied with ADT. I've had it for six years now. I've only had somebody come out once and it was a good experience. They're a good company.

I've been using ADT for 30 years now. Every time I have an issue and I call, somebody helps me. It's more difficult now with the call center, but they still put you through. The reps are very good, too. It's expensive. But it's better than not having it. With this new wireless system, no one can cut your phone line connection. It's better from that standpoint. If somebody wants to break in, they're just gonna break in.

Signing up with ADT was easy. It took less than 10 minutes on my phone. I like the cameras. I have the Google Nest camera and the drive-through camera. They're both 1080p, 60 frames per second. I could program the names into the camera for people who usually walk by my house or those who come inside. It also functions exactly how I thought it would and it runs smoothly. It gives you peace of mind knowing that your house is safe when you're not at home and that you can monitor what actions are going on outside of your house. It also gives you peace of mind knowing that you have a backup in case something bad were to happen, like a home invasion or someone taking your mail, you have proof that it happened.

ADT came and put a new keypad in, and they were good. However, their customer support is not very good. I can't get anybody out to work on my system when I have trouble with it. The nearest branch is in Idaho.

ADT has a good security plan, and they have done a good job. However, they did a lousy job repairing my system and I got into a big dispute with them that they refused to resolve. They are very difficult to communicate with. They send emails that I can't respond to, and they ignore letters that I send to them. I try in as many ways as I can to find someone who's responsive in trying to solve problems. I finally found someone who, because of her persistence, solved it after about three months and she said she had to argue through a whole hierarchy of people who were just ignorant about what they were doing.

ADT is very good and reliable. When we had a battery that quit working, we dealt with their reps and they were very good as well.

Everything's going good. I don't have any problems with ADT at all. It's a good system, and I've recommend it to some neighbors.

I've been satisfied with the service I've been receiving. When the alarm goes off, everything happens the way it's supposed to and the alarms have been working the way they're supposed to. I've added an outside camera and updated the WiFi connections. The tech came, put them in quickly, and cleaned up what he had to clean up satisfactorily.

I've got pros and cons about ADT's customer service. Sometimes it's good, but sometimes not at all. On occasion, I called 'cause something wasn't working properly, and they'd send a technician out. They wanted to charge me a $59 fee just for coming out, and I didn't like that. I never paid it, and they never took care of my issue. Another time, they sent me a text or email that I was eligible for an upgrade. A young man came out and told me the equipment I had was what they were gonna try to upgrade me to. That was confusing to me.

ADT charges people for everything. When I was trying to get one of the alarms down, it was up too high and I couldn't figure out how to take it down. ADT had to come out and do it and they charged me to do that. I didn't like that. I also don't like the camera part because it's on the door and I have to charge it up and take it off. I haven't done the one that's in the front. I did the one in the back because I can't get to the one in the front. Other than that, ADT is okay. I'm paying $74 for it now, but the cost a living for everything is high.