ADT Reviews

The ADT system was already installed and all the technician had to do was come in and do whatever he had to do to turn it back on. He was excellent. I’m learning more about my neighborhood so I'm very happy to have the home security system. I got the extra protection and security from my system and as long as I can afford it, I’ll have it around. I live on a fixed income so I got to watch my p's and q's.

ADT’s customer service was good as well as the installer. He had a lot to do so there wasn't much conversation while he was working but he asked me plenty of questions on where I wanted certain things in the house and where I felt it best would be needed and installed. He listened and put it there, and even offered some suggestions. Having a Protection 1 system for the past 10 years, the nicest thing is the upgrade in the equipment and the ease of use. The new technology is quite different than the old keypad. I've got an iPad-looking thing now that I could use and added cameras.

Everything was great with the ADT sales rep and it was a positive experience. If I had questions or before the installer did something, he would ask. The equipment is better than what we had previously and the smart features are more responsive and a little bit better as far as the camera. The clarity is good and you can select where you want the motion detected, which is what I like. I’m very satisfied.

The installation was good and very quick, and the installer was very informative. The system is easy to use and I like that I can arm and disarm from my phone, as opposed to having to physically do it. There’s a camera in that touch screen so whoever disarms it, if it's not one of us, then we know who it is. The only small complaint that I have is that I've been trying to switch my card because the one that I have on file was compromised recently and it won't let me. But I still have a few days to figure that out.

I had the same tech that I had two years ago install the ADT system so, it was good. The installation was perfect. I went with the ADT command system, which I originally had the less fancy one, to begin with. I had the 7 x 2 LCD display on the first one and this time, I went with a touchscreen that has the cameras. It’s much easier to use and has a nicer user interface. It's been great overall.

The sales rep was outstanding and the ADT system was excellent. I feel good knowing that I've got security.

Both the sign up and installation with ADT were good. The installer was very thorough and explained what he was doing. I like the system but not the iPad. I'm not able to view the cameras that they installed on it. I didn't get enough sensors for the windows too. So, I'm able to put the alarm, but then some windows are open and without me knowing because it doesn't have sensors. Also, when I am on the app in my phone, I had the alarm sound and I didn't know how to turn it off. So, the police came and it was bad because it wasn't an emergency. It was my daughter opening the back door and I wasn't aware how to turn it off because I didn't have access through the iPad. My phone was closer because it's a big house and I just went through the iPad. The police got there fast.

We have ADT equipment in our house already. It was wired up from a previous owner when we purchased and we just never activated the service because we didn't think we need it. But there's been some robberies in our area, which prompted us to take advantage. My neighbor told us that she was signing up through ADT and we did the same. Lloyd, the sales rep who initially helped us, was phenomenal and he was the reason we signed up with ADT. I wasn't going to and my husband did not want to sign up with them but Lloyd's service was the differentiating factor.

I'm not happy with the way my contract was handled by ADT. My father passed away in September and the account was under his name. I called ADT and asked them to remove my dad and I would take over the account since I was paying 40.99 for that contract. Customer service helped. A gentleman came out and he was nice. But he should have explained more and should have looked at the old contract and the circumstance. Instead, he built a new contract under my name and my rate went up 10 bucks. I was not told that. I should have kept on paying the way my original contract was. Another thing was they were charging me for the old contract. They were pulling from our funds for the new contract and they wanted to charge me a cancellation fee of 623 for the old contract because I canceled early.

I had a good experience setting up the service with ADT and I had no problems. The guy who came in was nice, respectful and answered all my questions. The installation was exactly what I expected. I'm happy with the way it was installed as well as the service. I’ve got to wait for the electrician to call me back to get the doorbell done but I like the overall performance of the system. ADT is great and I feel more secure.

My wife wanted ADT ‘cause it told her which door opened and which door wasn't when it opened. However, I’m a little upset because I wanted cameras and they wanted to charge $30 a month for those just in case anything goes wrong with it. I had cameras through another company and there was no monthly fee with that surveillance system. ADT couldn't give me a good reason why there was a monthly charge for the cameras other than a warranty. I didn't find out till after the fact that we were on a three-year contract. But I would cancel solely on the fact of that monthly charge for the cameras.

I had a positive experience when I signed up for the service with ADT. The reps were friendly and easy to work with. The system is still new and I’m getting used to them and learning them. But so far, so good. It’s been effective. My sense of security has improved. There’s no question about it.

I have ADT for my new home and they made the process easy for me. My tech was very informative and helpful. It's just that I have to call and put the old system in test mode so it doesn't set off any alarms. I was unaware that I needed to give ADT 30 days to turn the system off. I'm still getting charged for a month in a home I'm not living at. I initiated to call ADT and tell them I'm no longer there. The system will be deactivated 30 days from when I called. When you're moving and packing, that's not at the top of your mind. It's also a shame that ADT can't relocate equipment and you just leave it at your old home. When I asked to have my system transferred, it was a whole new purchase and that was not super great.

I love how the system secures the areas that we wanted secured. We're able to be remotely away to be able to run the alarm system. Remotely, I can arm our facility and also be able to look at the camera, who's at the front door or make sure that we locked our garage door. Everything we have is perfect. The only thing is that I am an essential worker and I gotta get the essential workers discount.

Working with ADT has been an absolute NIGHTMARE. I was a new customer as of 10/16/21, the system chirped the first night and would not arm the next day, a tech was not available until 10/25/21, same thing happened that night, system chirped and would not arm, and again on 10/29/21. I've taken work off to meet tech's at my home within a four hour timeframe, spent HOURS on the phone on hold talking to several different people to get the situation resolved. The service has not worked since we signed up for it, ADT will not release me from the "contract" even though the service has not worked, want to continue to send tech's out, completely unreasonable and disrespectful at this point to require someone take work off to meet tech's and spend so much time on the phone to get a service to work that they've already paid for. Customer service is terrible, would NOT recommend this service AT ALL.

The installers arrived, installed the system, showed me how to operate it and left. Everything went smoothly. ADT is a major provider, has good pricing and are abundant in my area. But our internet sucks so you should ask what the internet is like specifically in your area.

On Friday the 29th, a tech came out for my system installation. He was a friendly guy. So far, the system has been fine.

The technician that came out was very personable and nice, and answered all my questions quickly, and went through everything with me very thoroughly. So it was a very good experience.

A gentleman came for my system installation and he was great. He gave me advice. Everything's been great. I forgot I had it yesterday and scared me when I came inside.

The installation was super quick and the rep that came took the time to explain to me and he had a lot of patience with my kids. I like that the system takes pictures whenever someone's putting in the code and I also like that I can assign a code to each person.

I like the quickness of ADT. When I called, instead of waiting a couple of days, they got someone right out that day. The guy talked to me and my son while he was loading the system in. He let us know everything that was going on, got with me and my wife, showed us how to work the system, and gave us a couple of tricks on quick entry and quick exit. Everything was pretty convenient and self-explanatory to use. I will recommend ADT to anybody that's having to get a security system.

I've used ADT since 2005 in the different locations I moved to. In my recent move, the new installation was great and the system works. It's perfect and I like it. I'm satisfied.

Everything went fine. They told us it would be a four to five-hour install, but it did not take that long. The installer was quick. He seemed nice and he did what he needed to do. We feel more secure having the system and I like the new camera that you can talk through it.

I wanna be safe and secure. I had a few friends that used ADT and recommended it. My installer was knowledgeable and answered questions. He paid attention to what I was looking for. I like my system overall.

I was very pleased with the installation and the ease of service with ADT. I'm very happy with the service so far.

I liked the whole setup and services that ADT was providing. I got their system and a cool guy came out on time for the installation. He explained everything in detail for me to understand and he showed me around. I liked the system app especially the fact that I can hear and speak throughout the camera. I only wish that when you zoom the camera in, it could be clearer so that if anything happens, especially when someone tries to go inside your house, you would be able to get their license plate.

The installer was very helpful and informative. I like the outdoor cameras. It gives me access to view the surrounding areas of my home, and the ability to save recordings. I feel great and more secure having the system.

The rep that came over was really nice. He did everything great. It was a great experience.

I've used ADT for 20 years now and the customer service has been flawless. When I moved from Oklahoma to Texas, I got the same thing. The install was at my convenience because I'm building a new house, so they came out when I was ready for them. It's pretty user-friendly and easy to operate.

The only complaint I have is the motion sensor is not sensing enough. If I come down my steps, I can get to my front door without setting the motion sensor off. The only thing that sets it off is when I open the door. The door sensor sets off the alarm. That I’m a little worried about. I haven't called ADT yet about it. Everything else is good.

We had ADT for six years in our last home. We just moved to a new home so we transferred service. The process was better than we thought. We bought an older home so it's quirky and it didn't have any services. I spoke with a gal when I wanted to transfer the service and she was very kind. ADT was gonna have to come in and install a new panel, a new this, and a new that. We already paid money for that to happen in our last home and I didn't want to pay for that again. I told the gal that they won't allow us to take the sensors off of the old home and move them to the new home. She said she could give me a really great deal and she offered a really cool system. She really tried to figure something out so I was happy.

The system is good. But I noticed that without Wi-Fi, it doesn't work as good.

ADT's customer service was right on. Everybody else was kind of high pressure. The gentleman that we spoke to at ADT was more focused on trying to get us what we actually were needing, rather than trying to do a whole bunch of extra sales to make an extra buck. He tried to find what was the right kind of security for us rather than overselling something that we didn't have to have. So we liked that aspect and mentality of getting us the right kind of coverage.

We've been long-time ADT customers and we just moved. So we turned the system on in the new house. The installation was absolutely fantastic. The technician we had was delightful and went above and beyond. We had a hard-wired system installed, which in my view is better than the newer wireless system. We did add some additional sensors that were wireless to the system and also added cellular so we didn't have to have our phone line hooked up.

I was very pleased with my ADT rep and I had a very positive experience. It was the same with the installation team.

I’ve always have had a security system but I became a little disgruntled with the service I had prior to last week. My system wasn’t working and I stayed on the phone with the young man for two hours on Monday night. He told me that someone will be sent out on Thursday. After no one came on Thursday, I called back to find out what was going on, and the lady I spoke to said that they didn't have anyone scheduled to come out. But I told her what the young man told me before. She said she couldn't get anybody out again for another week so I said I will just cancel my service and go with someone else.

It's kind of tough to get through to people at ADT because I get transferred several times but once I landed with somebody, it was always a pleasant experience. Everything that we bought has worked real well. So far, so good.

The ADT installer was nice and the installation was good. The app is good. I like that I'm able to do things on my phone.

I had a few issues with ADT. My problem is with the pricing and ADT itself. But for the most part, they are pretty reliable. I can count on them. I love the outdoor cameras. I also love the update on the cameras. It's 1080p High Definition and it's a really good viewing quality.

Both guys that went out there to do the installation were knowledgeable and professional. They were tolerant of the situation that I was to be able to set this up for my employer and the whole experience was pretty streamlined, easy, fast, and effective.

The house I bought already had the ADT home security system so I just used it. The tech changed all my batteries and set everything up for me. I’m supposed to have a sign right outside my house, but he couldn't find it so he didn't do anything about it. Nonetheless, I love that peace of mind when I'm not home that my house will be protected.

I had ADT installed like almost 2 years ago. I wanted to do only 3 year contract and I told them, but somehow I ended up with 5 years that is so weird. First of all, they told me a price that was supposed to include everything. Then they started sending bills stating it is my equipment rental that I was not told to. Now I have to move to a different address and they are telling me like I have to pay 1930 dollars as early termination fee. They say they will refund it once I start my service at the new address.

My issues are not fully solved, nor am I yet sure that they can be, but I am pleased with the prompt email response of the company. They are obviously eager to help and provided a direct email address for me. And, to reiterate what I said in my review, I am still quite satisfied with ADT as an ALARM company, which is the main thing I engage them for! My problems are with their new technology and the weakness of support for a user transitioning from their old system. But they seem to be eager to help.

The first time, I got one ADT security system for the business and now, I just moved from New York to PA and that was when I decided to have it in my home. Everything is working fine, so far. The people who were setting up the system did everything smoothly. The system is pretty good. I like it because it's monitored by an app. That's the easiest way to use in everything. I'm satisfied by using it. ADT could have more promotions to make it easy for the customers to purchase their ADT equipment or if they have another option like to rent the equipment.

I have ADT in my home and I wanted ADT in this new place as well. The installation was very smooth. The technician who came was very knowledgeable and he explained everything before leaving. He also gave me some options and showed me how to use the system, because the panel is a new one that is different from what I have in my home.

ADT had installed the system last week and it's not doing very well. I had a security system by Brinks before, and I thought I was moving into a better system. They are duplicating the same issues I had with Brinks and maybe get even worse. Nothing is working. The sensitivity of the camera is very bad. Brinks cameras from the beginning were working. But ADT cameras are not even doing what they're supposed to do. One camera and the door camera weren't working. I expected much from them that's why I changed. It was a very bad move and I'm very disappointed so far. But we'll see what happens on Saturday as ADT has an appointment at that time. I'm waiting for them to see what they will do. I have some hope that it will be straightened.

The technician that came out was really nice and he explained everything to my daughter and son-in-law. He was very helpful to them. He was really good. My son-in-law does the IT thing, so he understands a lot better than I do. The system has a lot of up-to-date features that he was really impressed with. So they were very satisfied with it.

My experience has been good, so far. The only thing I have to complain about is during the installation, the installer said that the garage door was not monitored, and he couldn't find it. But I went out there and found it. So now, I have to get on the phone with ADT, which is going to take hours and hours because I'll be put on hold.

I went with ADT several years ago and it worked out decently overall. It was more protective than most of the other security systems out there and it was more efficient too. I have several homes where I have ADT so I decided to go with them again. The rep got me through everything and gave real detail so that I would know what I want and don't want. The installation was good. The crew was in and out in a timely manner. The system works well and I can see what I need to see and not be worried about my property. It was an excellent experience.

I like the quality of my ADT system. The installer was great and the only thing that's concerning to me is the difference in what I thought I was getting to what I got as far as the things that I talked about with the guy when I signed up, to things that I received that I didn't receive when installation came in. I tried to contact them about it but nobody's gotten back to me yet and I'm not too happy about that.

We used to have ADT and I didn't like it. But now, it's all digital. Everything is wireless and they have the armed response. A friend recommended it so I went back to ADT. The installer was fantastic. He was neat, clean and very nice. He explained everything very well. I'd like to stop getting alerts on my emails though. I'm getting 50 emails a day. Every time that you turn it on an off, it sends you an email. Still, ADT is the best system I've had.

The last time, I had to call ADT because the alarm went on and they called me. The alarm went off. And after that, they told me to call them back and I stayed a long time on the phone waiting for them. They keep you on hold for the longest and I would love them to change that. But they’re very nice people. The system that ADT has in the house is an older model so when you press Stay and Away, they do the same thing. I don't love the system but it's okay. Having it gives me security. If somebody is moving around, the system makes a sound and then, it beeps. If you hurry up to go put the code, I'll know somebody is in the house.

The salesperson gave me a great deal and told me that the equipment was gonna cost around $1,000. Since my windows already had sensors attached to them, I was told that I could use the same sensors and the same motion detector in there. I was convinced. He showed me what services ADT offered. But when the installers came to the house, they told me that all my window sensors needed to be replaced as well as my motion detector sensor. The total equipment went from $1,000 to almost $1,700.

The installation was quick and easy. The installer was really good. The quality of the system is good.

The installers were very professional. They explained everything and completed their job. With my ADT system, I like that I can unlock the door while I'm sitting in my car.

They did good price-wise. My monthly fee is going to be $60, so I can deal with that. They did everything I asked. So far, everything is going fine.

We had signed a two-year contract with ADT right before we moved out of our last house because we liked the system and we weren't planning on selling the home anytime soon. But we decided to move so we had to reconnect with ADT. I like how their prices stay the same each month and there are no real surprises there. Everyone respects the name ADT as far as home security. They see the sign out front and they wouldn't try to break in. They know the system's gonna work.

The installer answered all the questions that I had. He was very informative, as far as giving me information about the equipment. I've had ADT before and it's reliable. They've always been efficient and effective. So that is why I continue to do business with them. The system is really easy to manage, so I consider it dummy-proof. The app is easy to maneuver through and understand. So that's a really good feature, especially with people who may have a hard time understanding things. I can also set the alarm by phone, which is excellent.

The gentlemen who helped us was new but he helped as much as he could and got us going again with ADT. We had a couple of questions he called into his supervisor and things went well. Using the system is easy and the young lady did an excellent job explaining to us and getting us set up. So, I had no complaints about how it went. I just want to make sure that we can get the cameras we want and we're still trying to find a reliable, inexpensive solution for it. We have cameras from Ackerman that we had issues with and I was wondering if ADT can replace those with ADT cameras if we decide to go with them and put them in the same place. I don’t want to have a whole bunch of holes all through my house by putting cameras in different places and having old cameras that are not working. I had 20 cameras on a single-family home, which I don’t want to have. They'd become an eyesore at that point.

I haven't had any issues with ADT for the past three years, which prompted me to refer my parents to install ADT at their house. I called ADT directly to get the soonest appointment, and I informed the agent that I am an existing ADT member and am referring my parents (which I would assume would have prompted the agent to add the referral award to my account). However, I never received an email about the referral award. I asked the installer at the appointment, and he told me that I would need to speak with ADT about it.

The installation was super easy. It's a good system. It can get the job done.

We downsized and moved into an apartment and because my husband is not here a lot and I'm alone, I got the system. If we move though, we don’t need a two-year or a three-year contract. And we’d like to go year by year. But the rep said we can always transfer to get out of it if we moved. My husband was upset a little bit because he said that when he signed the contract, it was a three-year deal. But the woman who dealt with us said it was a two-year one. So, it was very confusing.

I used to have ADT in the past. I got it again and setting up for the service was good. It was not really difficult. The guy who came knows what he was talking about, and he knows what he was gonna do. In the past, I had a bad experience from them, too, like I had with the other company that had it too. But right now, everything's working fine, so it's great. I’ve been safe because I have a camera. I'm really satisfied because I can check and make sure everything's good when I'm not here. ADT is a good company and they have a great system.

I had ADT once before and they monitored my house well. I bought another house and decided to keep ADT. I told them what I needed and it was really easy. I liked the features of the system and kept the system the way it was. I like the fact that when the alarm goes off, they call.

The people at ADT were super nice. The reps that came to the house were super friendly. The system has nice features. I work in Riverside, and I live in Orange County, and if I'm over here and I forgot to put the alarm, I could just put it on from my phone. Everything's good. We like it.

We purchased a new house, and we wanted to put in a security system for protection. This is a secondary home that we're renting, and we have ADT at our primary residence. We've had good service from them. We went with them and everything went smoothly with the installation. The system that was currently installed in the home was very outdated. So, they put in a new system and new sensors on the doors and windows that were current.

I bought a house and the person who was in it used ADT so I thought I could continue with the same service. However, I also received a coupon in the mail that said ADT was offering something for 19.99. It was a better price but I didn't get that. They said it does something else. Still, setting up with ADT went well. I wanted something reasonable. We have so many alarm companies out there but I wanted to make sure that I’m getting the best. So, I'm comfortable with the rate ADT gave me.

The system works, so I'm happy.

The house was already wired with ADT and it was updated. I could stay with them and it would be cheaper than if I were to go with somebody else. The first time a tech came, he was by himself and he couldn't get on the ladder to reset the cameras. I thought they would have known that since the previous owner of the house was an existing customer. Also, the tech had been in the house before so I thought he would have remembered. I had to reschedule and the tech came back at a different time. That aggravated me a little bit but it wasn't really the tech's fault. That aside, I was well pleased for the most part with him. The other thing I am not happy about is the battery life on the doorbell doesn't last very long. It may be because it's an old doorbell. It’s wireless and it has to be recharged. But that's no big deal.

The people that owned our home before had an ADT system in it and when we transferred the service in our my name, things went perfectly. The process took two hours and so far, our experience with the system has been good. The only thing we don't really understand is the difference between armed away and armed home. But that's not really a big deal.

I changed my modem. This change made my cameras unavailable because they were tied to previous SSID. When I called about camera issue "tech support" began explaining fees to come out. It was me who mentioned the new SSID, not tech support. She didn't try pinging devices or anything, then she told me "no way to remote into my devices and make updates." After manager escalation, I was assured "we have virtual service that can remote in and change network settings, you are scheduled for Friday 3-3:30." I called at 3:55 to inquire about appointment. "We tried calling 3 times and said line was disconnected." Turns out they have my phone number wrong. NOTE: I've been a customer for 21 YEARS!

ADT was professional. The installation was really good. I am a little confused with it, though. The doorbell didn't have power. So the installer wasn't able to finish the installation, but I don't know if he's gonna come back and do that. Other than that, the system is good and I like it. I really like the little keypad. It's really easy to understand.

The house that I bought had an existing system and signs in the yard. I applied with ADT online then I talked to someone on the phone. I had the system initiated a couple of days later. I mostly used the equipment that was there. It was nice that they were able to come out within just a couple of days. The service was fast and the installer who tested the system and set it up was great. The person I talked to on the phone was good as well as far as getting things going.

The rep at ADT took the credit report and said that I was good for this certain amount of package and I was getting a deal. I asked the rep for the camera door, monitor, and the two cameras outside. I also asked what the cost would be as well as the door lock. I told her to have the technician bring it and I would decide when he gets here if I wanted it. I thought it was around $700 that she was saying that I would get, but when the technician came out, he said it was 9 something because I got the two cameras. I just did it because the technician was here and that was what I wanted and I needed it.

The service guy that came out, Armando, was excellent. He went over and beyond. I had some other stuff going on with my doorbell and he said he'd take care of it. He was very knowledgeable of what the system provides as well.

The ADT rep who helped me with the initial signup was very good and professional. The tech who came for the installation was very good as well and quick. He gave me a full rundown on the system.

I have ADT at my current house. So, I was just transferring the service to a new location. The installer was great. He's very friendly, explained the system and he did a good job installing it. My old system has a lot of the older technology. So, they upgraded it to the newer technology. But overall, it's pretty much the same. The features are great. I like being able to use my phone to disarm the system.

The home I purchased already had an ADT system installed so I decided to continue with it. My rep was very informative, explained everything to me, and showed me kind of different options. The installation crew had to review some of the wiring and help me get things set up. They were very helpful and cleaned up the third-party wiring that was here before and made it look a lot better. They did it well. I am now able to control everything in the system through one app and it's all very convenient. Overall, it was a great experience.

I liked the reliability of ADT, their customer service, and what they offered. The installer did a great job. He was very knowledgeable, patient, and courteous when working around the house. I have the phone app and I like the notifications that it gives me as well as the ability that is with me because my phone is with me everywhere. I can disarm when I'm coming home and don't have to wait to walk through the door or I can arm the system when I'm in my bed.

The sales process was fairly simple and straightforward. I understood the salesperson but I was a little bit confused about the cost. I was using a payment plan of three payments over a three-month period and I assumed that it would be a little bit less than it was. But that may have been as much my fault as the salesperson, so I'm not gonna put that all on him. And I called and got that cleared up. The reps came out when they said they would. The gentleman who put the service in did a good job of trying to satisfy what I requested and everybody was cordial. I'm not very tech-savvy and they were able to share with me how to use the system on my phone without any difficulties. So, everything went well.

The gentleman who came and installed the system was very nice. He did a fantastic job and it was an easy process. But they were saying that if there’s an action on the door when somebody comes there, you'll see the video. When I’m putting the video on, it says, “You’re not subscribed to video.” So, I should call ADT about it. Other than that, I like the system. It looks nice on the wall and it’s better than the system I have now at home, which is also ADT.

We had ADT on our first home and then we rented and went over to their sister company. Then we bought a new house and got ADT again. I like that ADT is reliable. I also like that they constantly improved the features. When we first started, they had the touchpad keypad, and it was nice. Then when we finally upgraded, we had a touchscreen keypad and I'm able to see their enhancements. In the old system, you had to put your code in every time. But now, they have a quick on feature. I like the cameras. Typically, they're very clear and they have a good range. They're easy to see during nighttime or even bad weather. I feel better when I have this system in place because I feel like we have full surveillance of our house.

The person I spoke with on the phone was pretty good and the person that was in the home doing the installation was excellent. He was very nice, professional, and quite efficient. He walked us through everything. I enjoyed the guy. I like the convenience of my ADT system. I like having the app and being able to see what's going on through it. That's pretty cool.

ADT's reps were good to talk to. They were really brief about the sign up process then it took them about four hours to set everything up. They explained everything to me and went into good detail which as a truck driver, I could understand. With my ADT system, everything's logged in on my phone and on my brother's wife's phone. And if we have any issues, we’ll see them on the screen. If we don't know the vehicle, we’ll see the video for it and I got the cameras set up where I can talk to them across the cameras even though I'm out over the road and there's nobody home. Later on, I'm going to have another security system put in when I get the garage built. I also told my brother about ADT and he’s talking about getting one now.

We had trouble getting a sales rep to our house. He wanted to do everything over the phone and kept trying to reschedule our appointment four times. We live an hour away from Tucson, Arizona. He said he could just look at your house via Google and try to give us an estimate that way. That really pissed my husband off. We're in the military and we expect the very best at all times. Not everybody can give it but this dude was telling us he was prior military too. I called and wanted to speak to somebody higher up than him because I didn't want to deal with him anymore. It turned out that he's the regional manager. That was really bad.

The ADT rep was a good guy and he did a good job. He showed us all how to do the alarm. Every question we asked him, he was honest and happy to help us. I used to have ADT at my home before. We just updated what we have at the house. I love it. I'm planning to refer even friends.

We had ADT at our old house. We purchased a new house so we got it too. We never really had a problem with them. The technician was really nice and good.

I added another sensor to my window. The tech was relatively new and it took him four hours to get the install done. I wasn't pleased with that. There's a learning curve but he did have to get some help. The one thing I was concerned about was ADT Control. They're moving away from Pulse and I wasn't notified of that. So, when I go into the app store, download ADT Control, it's not accepting my ADT Pulse password. So I don't know how to get that started.

The tech was great. Everything is good with ADT.

I had ADT for seven years now. My experience with them has been good. I've stopped it a while back because I had a little situation with money. But I only quit for a couple of months and I decided to start it back up again. They offered me a better deal to come back to. They've been a very good company. The reps have all been excellent. Any servicemen that have been out to the house, have always been great. Anytime I've had a situation, they've always been out right away to get it fixed up. As far as feeling secure, when you got a good setup like that, you always feel more secure, especially at night when you go to bed.

I moved and had an ADT system installed. The installer was very friendly and answered all my questions. I like the system very much.

In terms of service, ADT is like any other service, maybe a little more expensive. The installation tech was outstanding. He was very knowledgeable, nice, and kind. He explained everything in detail. Before doing things, he would ask if that was okay and he gave us different options on how to install different things so we were sure of what to do. But with the sales part, I didn't get very happy about that 'cause everything changed all the time. First, my girlfriend was offered everything was going to be for free, all the screen and the installation. Then, it ended up being around $1,000 more expensive because the system included cameras and some of the things.

Everything went fine with the installation of our ADT. The rep was very good and helpful. He stayed with us to make sure everything worked out well. He installed it with no problem. The system definitely works well. It's convenient. But it's just one little problem. It keeps saying "cellular failure". I don't know what that means. It also blinks on and off when the door is either armed or disarmed. Other than that, it works fine. ADT is also better than Slomin's.

Overall, signing up was good. The installation was great. The gentleman who installed my system was very efficient, knowledgeable and did a great job of explaining the options. I'm happy with the features I have. I was already familiar with many of the systems, but there's at least one system I did not have before and that I really like which is the camera. It's a nice feature.

The sales rep was very informative and very thorough. Also, the installation process went smoothly. I like the features in my package, although I'm still trying to figure out the temperature for the thermostat on the app because it doesn't show on the main page. The tech showed me how to get to it another way but when I first opened the app, it doesn't show the temperature. It's asking questions about the wiring configuration and I can't answer that. Other than that, if I get a notification and as soon as I log on, the app connects me to the doorbell and does not just show me a picture, unlike the previous system I had.

The rep was knowledgeable, nice and thorough when we were setting up. The house that I bought had a previous security system, so he was going through a lot of the same wiring. The box that it was hooked into was locked and didn't have a key so he had to break the box, and he made sure to ask me if it was okay before he did. The ADT system is very easy to use although I wish I was better at using the app. There's a way for me to set my alarm or to turn it off remotely, and I haven't been good about figuring that out yet. But I have what I need and I am satisfied with the features. I have always felt secure in the house but it’s my mother who has the higher sense of security since I’ve had the security system because I live alone.

I've accidentally set my system off a couple of times and they've been responsive. They were out pretty quick. Also, they've been keeping everything updated pretty decent.

The rep was respectful and explained everything he was doing. He looked into everything and got the system set up. After he did it though, I had to go to my Wi-Fi provider and get an extended Wi-Fi because the cameras weren't working. We didn’t need the extender that we purchased from ADT and I keep trying to figure out how I am gonna send this back and get it refunded. I never got information on that. I’ve been trying to send it back and every time I call, I’m on hold so I'm unable to hold that long in some cases. But the features in my package are secure enough and I like them. I don't care if a cat and dog walk past there. It lets us know who's out there. You can get a good vision of it. I cannot get used to the camera because there’s nothing colored at night. But I’m liking the service. It’s very prompt. I will recommend people to get it if they don't know what to do.

ADT gave us everything we were looking for and we’re very satisfied. The reps were very professional. Any question I had, they answered them. They were very helpful also. The only thing was I didn't quite understand the whole process of when we moved into our new home. I was under the impression that it was 179 bucks for the initial fee and it ended up higher. They told me I needed sensors for all the windows and doors. Also, the install guy didn't leave us a sign for the front yard. He also didn’t clean up the debris when he drilled into the wall.

The rep was wonderful and nice. He still guided me through the system even though I knew and he would also ask. I had the garage with Vivint and he also told me that ADT had that system too where I open the garage with my phone. The sense of security is wonderful. It’s like I’m there looking at it myself with my eyes. I can look on my camera on my phone and see. The vision of it is wonderful.

I'm very happy with the installation. The technician who did it was very thorough. But I became less satisfied when I called after an issue. I live in an area that's extremely windy and the alarm went off in the middle of the night but I didn't hear it. The alarm did not sound off and it was kind of concerning. I don't know if it was connected and I'm curious about that. I've called and the person I talked to didn't know.

ADT has a good package and I'm happy with it. It's very convenient and easy to use. Both of the guys who came for the installation were nice but neither of them had signs or stickers. The second guy that came out told me he would stop by and drop them off, but he never did.

The person who came out was amazing and I appreciate everything. The system takes a picture of people when they walk through the door and whoever's entering the alarm code on the keypad. I love that feature. It's been a great experience with ADT.

I had the system in Michigan and I wasn't aware that I had to start a brand new contract when I moved. I was a little disappointed about that because I was grandfathered and clocked in at a certain amount. But other than that, I'm very satisfied with my service. The tech did an awesome job during the installation. We set common grounds on communication. He informed me what he was doing and went over the new program because this is a different program than what I previously had several years ago. He was very thorough and very knowledgeable.

We had ADT in a previous house and we moved so we wanted to transfer the service over. Our sales representative was really awesome to work with. The guy who came for the installation explained everything. He was very respectful of the property and did exactly as we asked. They asked for placement of certain things and they put them exactly where we wanted. The interface for the security panel is a lot better than the previous one and the mobile app is much better than the previous mobile app too.

My mother passed away and the service was discontinued when her house was sold. 3 months later I am still being billed. I spoke to several account managers that have told me this was cleared up and taken care of, however I am constantly harassed by their collections department up to 4 times a day.

We use ADT for our business. We've had them for the past five years and never had any issue. So, we decided to stay with them when we moved. The installer was good. I was a little disappointed in the salesperson that I spoke with on the phone because they didn't give us any insight as to the cameras and stuff that we were hoping to have installed. They didn't let us know that it needed this much internet speed and make sure we had all that done beforehand. So, we just went with our basic internet package. They came out two days before ADT.

I'm happy with ADT. The installation went great, but two days later, we had issues with the motion sensor. The first time, the motion sensor kept going triggering a fault. So the panel kept on going off all day and all night. We couldn't shut it off. The guy came back and replaced it, put a brand new one in there. But now we're having issues with the camera. The last few days it kept saying that the camera needs to be unplugged and plugged back in. We kept doing it but it keeps getting issues. It's not working.

When I needed an alarm system, I wanted to go with someone reputable. ADT is very commercial so I went with them. Our rep was helpful and the reps who came to install were very professional. They wore a mask. I'm very satisfied with the system. It's working well so far.

The sales representative was great. The product is a different question though. For the most part, the system is doing what it’s supposed to do, except every morning, it keeps disconnecting from the Wi-Fi then we had one of our sensors go off for whatever reason. I don't know why. The doorbell camera doesn't work half the time as well.

I'm 100% satisfied with my ADT package. It has cameras and a front door camera.

The installation of our ADT was good. The rep was a nice guy. He answered all my questions and everything went well. I'm enjoying the convenience of the mobile app. The only issue I'm having right now is one of my cameras goes from being blurry one night to not being blurry. But ADT has been around and they've been reliable. I know other family members that have ADT, too. I also like the price for what I needed it for.

My experience with ADT has been horrible. I've already had ADT prior. Being a previous customer for years, they treated me as if I was a new customer, ran a credit check, told me one rate, then charged me another rate and had all these deductions coming out of my account. Just when they came to install, the installer couldn't do the entire job without help because he lacked the experience. Then they needed to install something that they didn't have. They had me go to Home Depot and purchase it so that they could install it. So, I didn't like it. But I like all the features. I haven't had a break-in. It works well. It alerts me. The only thing I have a problem with is the internet service. I feel like if someone rings the doorbell, it’s always saying troubleshoot or it’s a technical issue.

I'm enjoying the system. I like everything about it, including the app. I have my dad at the house, and I’m able to see what’s going on there. I'm able to cut it on and off as needed and I’m not even there. Everything is good, except I didn’t receive the $100 gift card that ADT promised me. The bad thing is, when the installer installed the system, he cut the power to my surround sound that’s in my house. I need to call them because I need them to come out and fix that.

I had ADT in my first house back in '84. We went from ADT to Xfinity. But my wife liked ADT better that was why we went back. ADT puts sensors on more doors. When I went to Xfinity, they only did three doors to the outside. Xfinity was $15 cheaper. But ADT gives better service. I liked ADT because I've got five doors that go to the outside. They armed each one of those doors and then put the sensor upstairs. While with Xfinity, I only have my front door, one of my sliders in the door to my garage that was armed.

The rep of ADT was very polite and respectful. He got to the job and got it done. However, maybe ADT could make operating the system simpler. I don't know if it's really running. Because I don't know if I'm supposed to put that number in there. Otherwise, all it does is when I open the front door, it says, “Front door open,” and “Back door open.” Those are the two things that they do every time we go in and out. But I am happy with it. I am feeling a lot more secure.

I love ADT. The technician, Steve, was absolutely excellent with explaining everything that he was doing. I asked for a couple of things and he said, "Well, that's not really necessary. It'll save you money if you do this, and so instead." I was happy with all of his suggestions, and so far, I've been happy with ADT. I've only had it for two weeks, so it's still warming.

The ADT system is working really well. I’m using it only half the time, because I haven't trained the dog fully to listen to a minute of beeping. It freaks him out. So keep giving him a little beep. But we use it every night, which is great. Everything's been good. I feel very secure.

The way that you treat a customer is what grabs the attention and the salesman was nice and friendly. So, I decided to take ADT because if I have something going on with my system and I called them, I will receive the same treatment. The person who came in was patient in showing me what to do and how to work the system. Everything went well with ADT. When you open the door, they send me a text and a notification that this door is open, which is nice.

The ADT rep was a great installer. He speaks Spanish and my wife does it. ADT is doing a great job. The app is beautiful.

We've had ADT for a number of years now. We had it in our previous property, so we decided to carry on with the service and transfer it to this new property. We arranged the date and it was suitable for both of us. The person who came and installed the system explained everything to me afterwards. We also explained what we required and everything went accordingly. I like that every door and window that has an alarm indicates which one. If somebody opens a door or window, we know exactly which one it is. Overall, we're happy with the service we have.

Setting up the service took a little longer than I expected. The rep was here for four or five hours, which I didn't anticipate, but she seemed to be thorough and was very nice and respectful of our home. Also, we've been having issues with random ringing when nothing is opening. We have a service scheduled in the next week and we plan to talk to them about that. There was another issue with one of our keypads not being fully plugged in and receiving power. My husband was able to resolve that over the phone with a representative. Other than those, one of the biggest appeals to us with ADT was the current and future integrations with Nest, which we have everywhere.

Brian was the one that did the installation and he was very good. Explained it and was very thorough and made sure I understood. The features that are in our ADT package are great. I like the way the system works. I got the doorbell thing. I can see whoever even walks by on the sidewalk and it's easy to set. I haven't made too many mistakes doing that. They were easy to correct quickly. It's a good system. I feel safer now. I have a creepy neighbor, so this helps.

Their customer service was really good. But there was a slight issue with adjusting what I wanted and it didn't transition or update in the system the time the tech came so we had to go through that again. Also, the doorbell is nice but they had to drill and on the side, the glue looks really bad.

I liked ADT because their camera system and their alarm system can't be demonstrated by anyone else. It only can be used by them, the provider themselves. I liked them because they're efficient about fixing things and helping you through. If you got an issue or a problem with them, they right on point, and they've been around for a while.

ADT is absolutely the worst company there is. They are holding a property owner hostage in a contract that they did not sign. They charged over $500 to replace a smoke detector. Talk about criminal price gouging. Funny how the system was totally fine during the inspection and not even 24 hours later it's malfunctioning to the tune of over $500. Yeah, right.

We also had ADT before. The installation of our ADT went great recently. The quality of the system is great. I like the new control panel. I also like the ease and the setup of use. However, they said I'm supposed to get a $100 Visa refund card.

I'm extremely satisfied with ADT. I had the motion sensor on all the windows and doors on my main floor and my garage door here. I like the doorbell, too. I got a nice little package.

I had the service with ADT previously when I first moved into this house and I canceled it. So, I still had all the equipment and it made more sense to turn it back on. I made some small additions but the system is what I had before with some minor upgrades. The technicians had to come out three different times and all of them were helpful. But it seemed like some of them didn't quite know exactly what they needed to do until they got here. So, there were some questions around that. ADT should address the communication from the home office to the on-site technicians. They seemed caught off-guard with some of the functions that I had been very specific with the two people in the home office. The techs both said it was no problem and that they were going to have all that stuff but didn’t.

We've had ADT for a long time and it's been wonderful with their customer service team. We just got an upgrade and got a new panel and cameras. The installer was very helpful and the new features make us feel safe.

So far, I like ADT. They did a great job and I'm happy I went with them. My family and I feel more secure and knowing that it's there to keep us safe is a positive thing. I'm paying $61.65 and it's worth it.

Michael, the tech, was excellent and I would recommend him. He was probably one of the best people I had come out of the house. He was very thorough, gave me a lot of different options and his own, personal expertise. There were a couple of areas that he moved a few things around that would make more sense and he did it very quickly. I was working while he was doing it and he didn't make a lot of noise. So, it was great. The cameras are nice and it's my favorite feature. I feel more secure.

My interaction with the salesperson should be the way that they always approach a customer. He did everything that he said he was going to do and he told me that the tech would be here that coming Wednesday and the tech was. The tech was a very sweet and courteous person. He showed me how arm the alarm, to be bery careful when arming it because I could hit fire or police. I liked that. I was having trouble with my internet so he didn't get to put up the one-side camera that I wanted on the side of my house. We got that straightened out and he's going to come. They are awesome people at ADT.

Everything went great with the installation of our ADT. They respond fast and their customer support has been fantastic. Their system's nice and easy to use.

I had the system in my house for 10 years and I had good service. Then, it was time to update everything and I did. The installation was fine but the guy had to come back out. There was something that was wrong and I couldn't get certain things. The guy came and wrote up a report. There was something not right with the doorbell. I had two internet providers and it knocked one of them out. He came here and he plugged in some things or did something on the internet and my other internet started working.

I got a package with cameras and motion detectors and I'm satisfied with the features in my package. Also, the technician was good during the install.

I moved to a new house and I transferred ADT’s service. I had a very good experience with the installation team. I did an upgrade because this house is a little bigger. So, the tech added more sensors. He was professional and took his time. The house was prewired a long time ago and he got into the attic and found the old wires. Instead of drilling and putting new wires, he tapped to the old wires and did it that way. I feel secure and I like the peace of mind with the features that I have in my security system.

The technician who came out was very professional and accommodating. He did a great job. He did a walkthrough and made some recommendations, and was able to do a couple of discounts or some pricing savings. The install a week ago was quick and it went well. I'm satisfied with the features of ADT.

I called in and initially canceled because I felt like the terms of the service weren't really clear. Then I called back and they were great. I still wasn't totally clear on what I was buying, that they were like financing through. I wish in both interactions that the terms of service had been a little bit more straightforward. But it was all very easy and the installation was fabulous. The guy who came was efficient and really seemed committed to making sure that I understood my system and how to use it.

ADT keeps all their appointments and their techs are all informative. My tech went over my system with me. So, I couldn't be happier. My package has been 100% great.

ADT's monthly cost is a little excessive. I did quickly look at SimpliSafe, but I was still under contract with ADT. A lot of people just tell me. “Go with SimpliSafe. It’s cheaper.” But I've had ADT for the past 11 years and it's always worked for my family in our home so I stuck with it. There were two people who came to install my ADT system, and the installation went well. The only thing is, I noticed where they ended up putting my glass break but they didn't tell me why. Also, I'm not sure how many fire alarms were installed. They asked me where I wanted them, and I said, “Well, you tell me what you think is the best.” They were here so late, which was almost 8 o'clock at night but then they left and I didn't even think to ask them. I think they put two in. I thought there was gonna be one. Other than that, the technology's way better than what it was. We the smartphone app, and I like that we can just arm and disarm the system right from the app.

Their agents were helpful. But I had to kind of go through a bit of a negotiation with them on price. I don't like that so much where they quote me something that's significantly higher than what they're actually willing to agree to and they just leave it up to the customer to fight a little bit for a better price. I'm willing to do it, but it makes me think less of them as a company.

Everybody was responsive. I had to schedule the installation far out because I had to wait until my home closed. But the techs were able to come out the next day after it closed. They did a great job installing.

ADT had some nice kid knock on my door as I was moving in to my first home in Arizona. He did a good job and I signed up for the service. I've been paying for ADT since 2018 but in the last two years, I never armed my system in my Arizona home because I have too many issues with it. I got monitors going off, calls and police officers at my house every day. I could never get anybody to fix the service. It's pointless and it's not worth it for me.

The ADT representative was great. The system was installed fine. I had to contact ADT just because I didn't know how to work the back camera, but I figured it out. I really like the cameras. We use the app, too. It’s easy to use.

The tech did his job so we were thankful. The app is working okay and everything is good.

The tech was very professional and prompt. He provided great service and he was very courteous and professional. He had booties on his feet and he maintained social distancing. Everything is perfect. I like the simplicity of the system.

When the installers put the keypad on my door, it was too big. So, they had to remove my top lock which left a hole in my door. They should have at least offered something to cover that hole in the event that happens. Now, that means we have to make another purchase when I shouldn't have to. Also, ADT's techs should have gone through the app with me to help me learn how to navigate through it. Because when I added a new user to the app and I happened to go through my name, which is the master user and when I went to the panels and locks, I had set it up before to one passcode to come inside the door. Now, that passcode is not working. I thought that 'cause I set my passcode coming into the door differently from what I did on the keypad, now, it looks like that they're both showing the same thing. I'm not understanding why it's not working anymore.

I have been an ADT customer for almost 20 years, and we had cancelled service two years ago. Then I decided to reinstall it, so I called back the main number. I spoke with a wonderful rep. I told her she went above and beyond my expectations. During the installation, I wasn't there but my nephew was there. The tech connected with me on any questions. He reviewed everything with my nephew, and everything went great. I like the app. I like that it alerts me when a backdoor closes on my phone. I'm impressed with the quality of the system. We upgraded to a different panel, and it's very user-friendly. I like the look of it, too. I'm pleased with everything so far.

I'm an ADT customer I have been with them for a long time and pay bill on time BUT few days ago there was a burglary in my business location during late night 2:59am. The alarm started making noise when the burglar broke inside the store. And he was able to get away with tons of cash and merchandise because ADT did not contact me or the local cops. ADT called me 4 mins after the alarm started making noise but in this type of situation ADT suppose to call the customer less than 1 minute and also contact the local cops but by the time ADT called me the burglar was gone.

Everything's going well with our experience with ADT. We got it installed last week and then we had someone come out yesterday to put in some window sensors and some cameras. The reps were really good. I'm very leery of strangers in my home, even though people are providing the service. But with them, I felt more at ease having them here. I had a good experience so far.

There were two gentlemen and they were pleasant and professional. They explained things to me as they were doing the install. We had a nice conversation as far as recommendations on where to put stuff and the benefits of doing different things. They got the job done and they answered my dumb questions. I upgraded to a couple of cameras and some internal sensors to the new system. I'm very satisfied with ADT.

Our ADT system is doing what we wanted it to do. I was just under the impression that the camera would be better than what it is, but other than that, I’m satisfied and I'd recommend them.

The sales rep made a couple of small mistakes and had to fix them. She didn't seem like she super knew everything, but she was friendly and professional. We also had a really difficult time with the tech who came for the installation. He was very aggressive and was not very professional at all. He was yelling in our house, left a mess, and was not easy to have in our home. He also changed a bunch of the stuff that our sales rep had done and I've been dealing with ADT for over a month on it.

The rep I spoke with was very thorough and all the options they gave me were really good. Everything that I had to have come with the package. Also, the tech that came out, Daniel, was awesome.

I work late and the technician waited for me to get there. Unfortunately, he didn't have one of the sensors I needed, but he put something in the meantime while he gets the sensor he needs. He's gonna come back and install it later. He even told me what was the device I was missing so they could install the doorbell, send me a picture link where I could find it to make finding the part easier for me so I could install it so he could come put the doorbell in. I like the apps and that's the only reason I got it. I wasn't going to put a system, but then people stole my truck and stuff and it made me feel violated and insecure. It might be a little high on cost, but you're paying for quality. Also, ADT has a better insurance policy on thefts compared to SimpliSafe, which is what I used to have before.

I wanted to secure my home and family while I was at work. So far, so good. I use the app when I'm not home.

Everything went smooth with ADT and I'm able to control the system from my phone. The only problem is I need to change my password and I can't figure it out.

I've been a customer for ADT for over 25 years because I like it and I feel better having it. It's been great.

Everybody at ADT is super kind and they get back to us very quickly. Also, we love the features in our package. I love the fact that we can turn on and off the alarm system from my phone and I like that we can see everything from our phones. It makes things super convenient.

ADT had the best prices and the rep who discussed the package was good. The installer was pretty cool, too. He was very informative and told me how to work the system. He was also very thorough, asked me where I wanted things placed, and placed them perfectly. Three weeks later, another tech came out to install my cameras but my cameras don't work and they don't have audio. I called the tech but I never got a response back from him.

Simone came and we talked about ADT. I had researched other products and I didn't wanna do something that said install it yourself. The installer, Wayne, came within the 9:00 to 12:00 window and got everything installed. We're not totally comfortable in the sense of haven't used it that much, but it looks like it's gonna be great. I like that every time I go in and out the door, it rings. Also, I've been able to look at the cameras of the house on my phone and that's worked out fine. We haven't really used the total capability yet, but we'll take a trip and then we'll see how we have to set it up if we're away.

I had Vivint and I didn't like the service. I wanted to try something new. I've had a few technical issues, but so far, ADT has been okay. I was pretty satisfied with the service.

I'm very satisfied with the service package of ADT. However, we needed some type of documentation for our home insurer, Alfa, for the discount. The technician did not have that. I called and found it very difficult going through the prompts to get it. Finally, my wife called and got ahold of a lady, and they sent us exactly what we needed to get to our insurance guy and it was taken care of. But that process could have been streamlined and made much easier. Also, one of the remotes that were left needs to be replaced. We put new batteries in it but we could not get it to function properly. The other one works perfectly. But we were very pleased with the work of the technician that came out and did the work.

ADT's sales rep was knowledgeable and the system does its job.

I had this same system where I used to live. The installation this time was okay and I liked the door feature because I had the Kwikset door lock installed as well. However, they just put the back-to-back tape on one of the sensors and it was falling. I called the technicians because I didn't know if I could just take it off and then reattach it. They came within the day when I reported it. Everything's straightened out now.

I was a subscriber before on our older home and when we moved to this new house, we got ADT again because we had a good experience with them. Unfortunately, we got the system installed about a month ago but I'm still waiting for the other stuff like the video camera and the garage module to be installed. I tried contacting the rep that I signed up with and he had me talk to his supervisor. That was two weeks ago and she said that she was going to credit the account for the month that they initiated the contract, even though we haven't had the full service running. She told me that she was going to contact a more experienced technician to install the video camera and the garage module but they haven't reached out to me yet to schedule that. I get that they're busy, but giving the customer a timeframe or a callback would be nice.

I've been having an ADT system for our business since 2000. ADT was reasonable and everything seemed in order legally. There's only one thing that I don't like about ADT and that's commitment and early termination. I understand that we could transfer it elsewhere, but if we're only flipping one home once a year and we sell it, we've been lucky that we have been able to either sell it to the owners. The early termination is taken out of my account, and if they end up signing the new contract, I get my money back for early termination. I wish the commitment years would be fewer though.

A guy named Bill was the last guy who came to my house to do the work. He was very smart and he knew what he was doing. We still have some glitches and he said the problem was the system can't handle it. I said I knew that a long time ago. The house is too big. But he was very good. I would rate him very highly in front of anybody.

The sales rep answered all of our questions. We have dogs and we knew that the motion sensor wouldn't be feasible so we asked if it was possible to interchange the motion sensor with something else and he gave us all of our options, which was great. Also, our tech was amazing. He went above and beyond to get everything installed and set up for us. The only issue is one of our window sensors may be slightly off. Other than that, I like the system. We have a motion sensor that we run in externally and I like that all the sensors are labeled instead of it going off and be like, “A door or a window is open.” It actually tells us which one and it goes to my app.

I appreciate that ADT was able to get me up and running quickly and that the service guys were very good.

We have the cameras, the sensors on the windows, and the little monitors to see what's going on outside. A lot of stuff needed to be done with the cameras and the technicians did a pretty good job and they were very nice and courteous and respected our home. Everything looks good. We're happy with it. We're learning how to use the system, go away, and come back.

The reps were very helpful. There was already a pad in the new house that I bought. The guy who came out to walk me through it was very patient. He was also very good and personable.

I'll make this quick. I bought my house in October 2020. It took me until now to realize how badly ADT screwed me over. They charge me $81 a month for essentially a touchscreen and 3 wireless door sensors and a doorbell... Vivint offered me wayyyyyy more for less. I want to buy out my ADT contract that is, 5 years by the way, and they informed me that it would be $2283 for the buyout. I didn't like that because the amount I owe isn't worth what I got in terms of service or product. But, I was willing to pay out of my pocket so that I didn't have to do business with ADT ever again.

The service guy who came out was phenomenal. He did an excellent job and he was thorough. He took the time to explain things to me and answer questions. He even told me to give him a call if I have any additional questions and he would be more than happy to answer them. He is the person who made the experience what it was.

One point of disappointment was the techs couldn't get my smart thermostat to work. It might have something to do with the wiring here in the home. I'm renting. It would be nice if that worked. But I like the convenience of being able to remotely arm and disarm the system, and lock and unlock doors. I see that ADT has done some upgrades to the app’s functionality since I'm at my last location, like notifications to let me know, "Hey, you just left home and you didn't arm the system." So, remind me to do that and things of that nature. I'm a fan.

When I called up and talked to on the phone with ADT about six weeks in advance and let them know that we had a closing date on the 22nd and be moving, the person told me to leave the equipment there. But when I went to visit the house, I had a choice. I could have taken my equipment. Now, I ended up with this $11 equipment bill and I've lost my equipment. The other people called me because they started messing with the system, and it went off.

ADT got the best services. I was really satisfied when they came out to do the install. It's great. I love it.

We also had a home in Florida. I went down there and called ADT. The person came early. Whoever comes early to my house, I respect. And he was incredibly nice. I love those people. Now I understand why my mom chose ADT. Since we own a restaurant, we weren't able to add a secondary camera immediately because the technician usually doesn't bring extra cameras on, which is understandable. But in Florida, I was able to get another glass sensor up and running. So, that's good. I love technology, so I feel like Batman every time I'm going home to Florida. It's very simple and it's awesome.

The only problem that I had was in the beginning, ADT had another third-party company they were dealing with, that did a bunch of errors in the beginning when they were setting up my system. Then one thing that I don't like about the cameras is the whole setup. If I want it on top of a corner in my house, I have to plug it in in a plug, which will be at the bottom, that I have to run the wire all the way through the top. They have long wires and it looks ugly ‘cause I have to plug it in. But then everything's been good. It gives me peace of mind when I'm away from home that if somebody enters my house, I'm gonna know immediately, and I'll have protection.

The tech was excellent. He was very knowledgeable and if I had a question he didn't have an answer to, he picked up the phone and called someone. However, there are a couple of things I dislike and I'm thinking about switching. Anytime I go near my kitchen, the security system makes an announcement saying that there's a glass break in the kitchen, but I'm standing right here. The other thing, too, is they still have the previous owners’ details on file, which is problematic.

ADT's price was a little bit cheaper than the other folks. I had a good experience.

The Installation was fine. The techs are coming back today because one of the cameras had a problem, but they’re replacing the camera. Also, the app works great.

The installation we just had was long, but everything went well. Also, everything is good with the package.

My wife was not there and we were not able to set up the system in her phone. We called somebody over the telephone, but they didn't help out. They said, “Do this, do that,” but they didn’t guide us through the steps, and that was not working. So, we have to call back a different time when my wife at the house. Other than that, everything went fine. The tech was very knowledgeable of what he was doing. Anything that was not done, it was not his fault.

ADT is just a very well-known brand and I wanted to work with them because they have a deeper experience. I didn't want a budget brand. However, I felt a bit misled about the costs that I would experience. I can afford it but I paid more than double of what I had expected per month. I didn't understand the equipment that I had to purchase. And I had specifically asked my first salesperson about that.

After careful research I recently went with ADT. I told the sales guy that I needed to keep the monthly fee at $45 or less. After some negotiation he got me to $44.99. I pointed to a line item in the final quote that was an additional $2-3 more a month. The sales guy promised me that it was just an error in the computer quote system that he couldn't override and that I would be billed $44.99 a month. The first bill came and I was billed the extra amount. I called the sales guy who agreed it was an error. I didn't hear back after a few days so I called him again and he admitted they were now billing that fee - and had been doing so for the past 3 months before I was quoted a different fee. He said it was his fault but there was nothing he could do.

The main reason I got ADT was my husband passed away a month ago and I was all alone in the house. Even though I knew I was going to move, it just gave me a secure feeling. And probably the people who are going to purchase my house will most likely take it over. The installer was extremely helpful. I’d recommend him highly. Very nice person. Everything seems to be working fine, so far.

The installer was nice and very helpful. He made sure that I understood everything before he left. The equipment is self-explanatory.

I called ADT this morning because I had the system in Buffalo and I told them I was moving. So, I needed to transfer it to Florida. It went good. But there's still service at Buffalo. They told me that I had to wait for 30 days, so until the end of September, for it to happen. In Florida, it got installed since August 12th and it went good.

I had ADT in another state. I just came to South Carolina and decided to get it. I got the $58 a month package.

I had ADT for 20 years in my old home. I bought this other house and just moved in so I continued with them. I like their service. There are things that they need to fix. Like the front door, I have to go ADT and Ring because their front door camera is perfect. I would like to stay 100% with ADT, but now I have to do the Ring app because everybody says the Ring app for the front door is better. I know that, because in the old house I had a lot of problems fixing the ADT. I had four technicians then it worked. ADT should work on the front door bell. A lot of customers have a problem with that. Reaching the bell, reaching this or that. Other than that, I like the fact that when my door or something, ADT calls me right away. They've been very good. Sometimes, they have a problem and give me a discount, like keeping old customers. And I told them, "I can easily go somewhere else, but there's so many."