ADT Reviews

We've had ADT for at least 17 years and everything is fine. We changed the system two years ago, and it's working.

I added on the fire alarm notification five years ago, and I'm happy and comfortable with ADT. When I accidentally set the system off, they call immediately. The only thing is, my alarm was going off one time, and they called my daughter first instead of me. I don't know what happened then because the other times, they called me and it was okay. Another thing is, I've had to change the battery once and was not able to do it. They offered to send someone out, but it was going to be at a cost. I can't remember what we settled at, but after being a customer for so long, it should’ve been free of charge.

When I have an issue and I call ADT, I always get them to pick up. The customer service is very good. They're courteous and try to work with me. Even right now, they accommodate me with my monthly payments. I'm satisfied, and I hope they keep working with me.

Having a security system is definitely a good thing to have to feel safer and be alerted, and I would highly recommend ADT. It's very secure for when we're out of town and we've had a good experience with customer service. When my pad had a couple of errors on it where a light was lit up and it was beeping, I called the 1800 number and got help from customer service. It was easy, and I was able to troubleshoot my pad. It needed to be reset. It's been running smooth since.

I've been an ADT customer for a long time. Their reps have been excellent. The service has been impeccable. In 25 years, I've had two false alarms. When I was out of town, I asked them to dispatch it immediately, but when I was not going out of town, they would call to verify it first. I'd recommend ADT. I'm very satisfied.

I recommend ADT but things could have been smoother a time or two. I got the same sensors. I swapped out the control box once. Some of the stuff is hardwired. So, that took a bit of time. Everyone was very polite, professional. One guy got it installed and up and running. I've had a few glitches since then, but nothing major. Some, I could take care of over the phone. Others, I needed someone to come out. I am on the disabled side. But some things, like getting up on a ladder to take down a sensor, I'm not supposed to do. Also, there are fees that I wish they didn't have. But when they send out a truck with a person using gas, I know things cost. It seems to be to compound. But it is what it is.

My interactions with customer service at ADT have been mostly good. But I had one person that was kind of rude and uncaring. I didn't even wanna deal with them when I saw the direction of the conversation and I called back. Other than that, I'm happy with the services. One time, one of our kids came into the house and we were out of town. Thought they had disconnected or unarmed the system and they didn't so we got notified right away and we called. Also, ADT reached out and the response time was pretty quick.

They're very efficient. We've inadvertently set off the alarm ourselves and they contact us in a timely manner.

I was trying to get ahold of ADT. My house burned Friday night and I don't know why the alerts didn't come to my phone, but they went to the app. I could see where things were tampered with. But I got it in November and I am satisfied with it. Everything's fine with their cost too.

I've had a very good experience with ADT. They have been responsive when I've called for technicians. When I have had issues that need to be cleared up, they could clear it up in their office. I spent 22 years in the marine corps and 24 years in law enforcement and I'm not used to being put on ignore. ADT does not put me on ignore, whereas other services may.

I'm satisfied with my ADT system. It’s done what it needs to be done. When we first got it, the only thing we didn't know was we had to register with the city of SAPD. We never did that once we got the alarm system. We had my dog open the back door, and the system went off. I ended up rushing home. They called me on the way home and asked, “Do you want to send cops?” I answered yes because at the time, we didn't know my dog could open the door. We ended up getting a fee because we weren't registered. Other than that, the cops have quick response.

I'm very satisfied with ADT. The system works for me. If we need battery, they call and say that the battery is low. They would tell us where to get the battery. They're really up-to-date with their stuff. When I did an upgrade, they explained and whatever they said worked. They walk you through whatever they're telling you. That's good when somebody explains.

I get excellent service from ADT. The house security has served me well and the health alert program that I have has served me better than well. I check periodically to see if there's something else for less money for the same service but I have not found anything for any less money for the same service that I get constantly.

ADT is excellent, and we like everything about it. Initially, it was bundled through our HOA, but then they canceled the contract and we were left on our own to choose whatever we wanted. We chose ADT again, and they had to come back here and do something. I like the system very much. We use the app to arm and disarm it, and it's easy.

I love ADT Home Security. I've been using ADT for over 20 years at different addresses. I use it no matter what. I always have my alarm on. The company has been very good to me. They've kept their prices very low for me, which is good. Whenever I've had a problem, they've been very good about everything. I'm probably the only one in my area that has ADT. I have the panic button. I have everything that I've always had with my children and now that they're out of the house and my other half is not here, I depend on that. I’m cutting back on almost everything, and ADT is the one thing I'm not cutting back on.

The tech and the salesman, Paul, did everything. Paul was the best. I like the locking and opening the garage or the door remotely. If you have the opportunity to use the service, you should.

Dealing with the sales reps was very good. They explained how the ADT security system would apply to my insurance and the safety of my family. But it's cumbersome trying to see if you can order an additional sensor for a door and the only thing you can order from there are batteries and signs. If somebody wanted to order more door sensors, they would put that option on their account for them to have that set up, so they can have that readily available instead of trying to go the long way around it. I have multiple windows and the sensors for them are rather expensive but it comes with the territory.

We weren't that well versed in security systems and ADT offered some of the equipment including a doorbell camera and we got a discount on additional outdoor cameras. The only interaction I've had with the gentleman who sold us the system was when he texted me to find out if we still have the system active. But the gentleman who came to install the system initially and everyone I've contacted over the phone has been very helpful to the best of their ability.

Our ADT system is dependable. Overall, quality is good. I have the app and I can do all the functions on my phone with it. It's user-friendly.

The reps have all been wonderful. They called me when I burnt something on the stove, and just by the smoke, they called to make sure we were okay. The system works perfectly. They were out two months ago. We had a power surge and they had to replace the battery. Whenever I need them, they're right out. I like that we have security at night or when we leave the house.

We had a little problem with the connectivity of the cameras but after the system was installed, ADT's rep eventually got that fixed. Initially, they sent a representative who didn't understand enough to fix it. After that, they sent somebody else out. The second tech was more helpful and very knowledgeable. We like that we can check the cameras on our phones and having ADT gives us peace of mind. I'd recommend them to my neighbors.

ADT has been very helpful. The few times I've needed to use customer service, it has worked well.

ADT uses Google Nest cameras which are not as good as Ring, which I prefer. But ADT's customer service has been very good.

I accidentally set the thing off. My dog went out in a hurry and I forgot I had it on. ADT called in a few seconds. I couldn't get from one room to another to grab the thing to turn it off before they called. They're good. Also, the reps have always been nice and helpful.

We use the ADT system more at our cabin and not a lot here at home. But the alarm has gone off due to power outages and when that happens, ADT calls us right away, which is good. I'm pleased. It’s just it seems like the rates just keep going up. It started at about 30 dollars and now, it's almost 90. I need to call and see if there's something they can do about the rates.

I've had ADT for years and I just replaced my whole system last year in this house again. I hadn't even had it a year and one of the panels went out. The reps told me I had to pay for it. I called the corporate office and they said no and sent a man out here the next day. The gentleman who came out was very good and explained a lot of things to me that I didn't know. It was excellent. The one who installed it didn't explain those things. We're satisfied 100% and I always recommend ADT to anyone.

In the beginning, I didn't really think anybody was interested in anything. I asked if I could get a woman to help me, so ADT gave me this woman and she was a genius. It took two weeks to get her in here but she figured out how to do everything. She explained to me what the problem was and apologized profusely. Since then, I haven't had any problem and so far, I'm happy with ADT. The system does what I want it do and I don't want to mess with it. I don't want to have to do anything and I want to push the button when I come in at night. It's easy to use and that's what I wanted. It's really nice to be able to walk in and I know nobody's been in my house. The other company I had was a train wreck and their system would just go off which was really upsetting. But when there was a problem the first two weeks I was with ADT, they just took care of it.

The sales reps at ADT explained the service. We needed the service. It met our needs. The installers were courteous and did what was needed. We had to reach out to customer service a couple of times. They've always been pleasant and been able to answer the questions. I like the service. That's why we've had it for so many years. It's just it could be less expensive, especially for people on fixed incomes.

My system has not worked for over a year and I have gotten the run around on three occasions when trying to cancel my service. This has been a big waste of time and energy. Very sad that they make their system this way.

The representatives from ADT are top-notch and the system makes me feel safe. I'd tell others they should get it.

The ADT system is superb. It's highly functional and suits our needs. We like the door alarms because we can turn them on and off and use them as we like. But they're efficient as well if we are not around. People should get the ADT system. The sense of security is good but it’s not excellent because there’s always that false sense of security because you’re never really safe.

I had some problems with ADT’s system the first few years I had it. When I first installed it, I got a bunch of false alarms and got a letter from the sheriff that they weren't gonna answer anymore. ADT put better motion sensors in and I'm happy that it doesn't give me any false alarms anymore. This goes back to the early 2000s and the technology has improved. This is in a mountain cabin and I'm not there most of the time. So, I feel comfortable about the places not getting broken into. I had several break-ins before I installed the system. Maybe the sign that says the house has a system there keeps people away.

ADT seems to be well organized. They're also better compared to my precious company. The installation of our system went well. I had a problem with the sump pump yesterday and they called me at 3 AM to check on it. I get notified if there's an alarm trigger. I'm very satisfied with ADT.

I've been protected with ADT for over a year now and they provide good service. I was out of town and the alarm went off and they notified me. They called me. Since having ADT, I feel safe and I also like that I can unlock it with my keychain.

I've had ADT for a very long time. They worked with me when I wanted the bill lower because newer technologies came out. Any time I've ever had my system go off, they were very responsive. I've not had a disgruntled employee or anything like that. All the features that I can do on the phone come in handy as well.

I've been an ADT customer for nearly 15 years total between my current and previous addresses. Recently I had two exterior doors replaced which made the sensors on those doors non-functional. Friday, March 1 I went on the ADT website to have a technician come out and repair or replace the sensors and add a smart thermostat to my system. The ADT agent would not or could not order a technician to make a site visit. I noticed both the Nampa and Boise ADT sites have notices attached to them stating these sites are permanently closed. He finally told me his boss would call within 24 hours. No one has called and I am now getting a quote from another company. Their customer service has been great in the past, but it's absolutely not acceptable now.

The sales rep was very professional. He was a wonderful young man. He seemed like he knew exactly what he was doing. The system is doing great. If the power goes out, ADT sends me messages that there are 500 people out in my area and the estimated time that it might possibly be restored. Everything's good. Every time I call ADT, I always get a very professional and wonderful person who knows exactly what to do to get everything straight.

ADT has been pretty decent. The rep that I dealt with handled my issues and I've gotten the yard and window signs that he sent me. I'm satisfied with the features that are included in my package. I don't have the camera. So I called the other day to upgrade and get the camera. I got a pricing on it but it's on hold right now. I'm retired and I'm a senior. So money is tight.

After posting on Consumer Affairs, ADT resolved my issues. Thank you.

The service sucks. The customer service is even worse. They say worry free guarantee but make it so hard to cancel. I finally got it cancelled and was guaranteed that I wouldn’t have any termination fees once I received the bill and called to dispute which by the way was like an act of congress to get a supervisor to call back because you can’t speak to them in your phone call. You have to wait for them to call you back but was told by a robot rep that they can’t pull the recorded calls and because the rep didn’t notate that I would not have any other options.

The ADT installers were efficient when they installed the equipment. The installation was easy. They set the cameras up and showed me how to access it on the computer. I also never had any issues with the product itself. I had cameras put on and it's easy access with my computer and my cellphone to get on the site and view what's going on at the house. The only issue is when our power goes out, the whole system goes out because you lose power. But that's not any fault of theirs. Any time that I've had to call customer service, it's been fine.

ADT is a great company. It has been a great experience with them. Everyone that I've talked to has been very positive. The installers were very informative. They would let me know. I would ask stupid questions. And they took the time to explain things, make sure that I understood what they were doing. Also, when I wanted ADT to come out and add a keypad, it was simple. They said they would come at a certain time and they did. So, I was very happy with them. I used to hate to leave to go anywhere. I was afraid somebody would breaking in. It made me feel a bit safer leaving the house. Also, I like that where I could set it on the phone. In case I forgot, I could check. I added a system in my other house.

ADT is wonderful. It always comes in handy. I put it on every night. Everything has been great.

ADT is awesome and I have a great experience. Their logo keeps thieves away. But I need to update my account and I'm catching hell going online. I tried to go online and update my account because I was 30 days behind and I have never done that because I had them set up on autopay. I've been trying to do it for three days but it keeps kicking me out. I called them but I can't even get them. It's always a computer.

I like ADT. My experience with them has always been positive. I have always been able to depend on them. I recommend them to other people.

The service in my shop works great. I have one sensor on one door that I have trouble with. But I'll fix that myself. Outside of that, it works fine. The other problem I had was, we lost power and that thing kept going off here in the house. I reset it and about a minute later, it went off again. So, I just kept having to reset it. I didn't realize that that was a problem because when I was working, the one we had at work years ago was an ADT system and if we lost power, it just went off and that was it. I wouldn't recommend them to anybody right now because their customer service stinks.

I had a fraud on my credit card. So I called ADT to cancel that card. I told them when I got the new card in the mail, I would call them with a new number. I don't know if they were using artificial intelligence voice or if it was overseas voice because I couldn't understand that I had to hang up and call back and get someone else. If it was artificial intelligence, they should stop using it because I really couldn't understand it. But I finally got it resolved and we're fine. It's a security system and it works.

We like the cameras that ADT had but all of a sudden, they went south about 10 years ago. The cameras were not picking up anything and we had them out a dozen times. We already had Ring set up at our front door so we went to Ring cameras. And everything's working fine.

The installation of our ADT was perfect. They have been outstanding and I have no problems with them.

Everything seems to be working okay with my ADT system and I'm happy that the equipments seem to be operational. But a lot of the features I have, I haven't really used. I need to use them a little more often. And sometimes, I always get the impression that my cameras never work 100% of the time. If they're not working okay, I don't know if it's my Wi-Fi or what's been tripping it. So that's why I don't look at the cameras a lot. But I never experienced 100% efficiency with them ever. If I go to the cameras, it might work now, but eventually, one of the cameras is going to go out, so I need to look at those cameras often to make sure they are working all the time. If I really had the time to look at those cameras and I'm finding that I'm not getting exactly what I'm paying for, I might have the tendency just to drop everything.

I've called ADT a couple of times when my bill went up and it was basically taxes. So I was informed of that and they were very good. I was very appreciative. Then I called again. I was able to use my phone and have an app on my phone with Northstar. With ADT I have tried and tried and tried to get the app on my phone because I was able to put up my garage door and lower it. I've not been able to do anything, so I just gave up. So that would be the only drawback I have with them.

Everything was straightforward with the sales rep. I never had a security system before and he explained everything. Then, it was just a matter of waiting until the tech came over and he was the one who really got into everything when he was here. He gave us a bunch of different options to go with, which I thought was pretty nice, and it was even nicer because we're able to actually see it instead of just over the phone.

ADT has been great for me and I've had it for a long time. Had ADT in New York, then I moved and had ADT here. Anytime I call them or need anything, they're there for me. My grandson messed up my car and I put some additives in it. I was backing it out of the garage and it was smoking and the alarm system told them that the house was on fire. ADT called me and I told them that the house was not on fire. But the rep said, "I'm sending the fire department anyway." They sent the fire department, which didn't make any sense to me at the time. But they were trying to protect me.

The rep came over to visit me and double-check where I wanted my system put. When his workers came, they were ready to go. I got exactly what I wanted, which was to be able to set my alarm at any time, be gone, and come back. They also took me through a lot of the things that I don't use.

ADT's customer service helped me with installing the upgrade equipment. The system works well. I feel safer having ADT. I like the app and how they integrated with Google.

I am great with ADT. Their reps were very informative of what they were doing and what they say to me. They're excellent.

My overall experience with ADT has been great. I'm able to do what I need to do from my mobile device. I got what I needed. The only issue that I had was that their installer left a huge mess. He went around doing the wiring and putting up the cameras, and all his snipping and scraps were all around. All his staples were on the ground where my tires could run over them. All his cuttings of the wires were everywhere. He was conversational, mannerful, and nice but because he kept trying to upsell me and get me to get extra stuff and I didn't want any extra stuff other than the basic, I felt like he just installed the stuff and he went out to the van for a little while, then he came back in and tried to upsell me some more, and then I didn't want that stuff. So, I felt like he just put up how he wanted to put the stuff up, had wires everywhere, and had clippings, staples, paper, and any type of trash that he could just leave all over the ground.

When I first got with ADT, it was rocky because I got a bad box on my wall and it kept going off. I didn't know why it was going off. But eventually, I found out that it was a bad box that they installed. They finally replaced it after a year and a half and after I spent a lot of money buying different batteries for the sensors and paying for the police to come out to my house and there was nothing wrong. They got it fixed. We worked and got that replaced. But ADT has always been good. I appreciate them. When they tried to raise my bill a few times, they gave me some good assistance with that and they didn't raise the bill. When the installers came out and did their work, they were nice, courteous, and friendly. When they said they were gonna be here, they were here. So, everything went well with them. ADT is a good company to protect your home because every time my alarm went off, I got a call from them immediately.

I've been a customer since 2003. So, I'm pretty happy with ADT. The only time I had a problem was when I had some sensors go bad because of sun damage on them, and that was about 10 years ago. I had a little spat with one of the dispatchers and they said, "Well, we don't see any problem." But I told them that there was a problem and then, finally, I got a guy over here and he said, "Yeah, it's all sun damage. They gotta be replaced because they intermittently go off." Once that problem was solved, I haven't had it since.

I called ADT and they came in and they had a package deal and they put all the sensors up. If I wanted extra, they put it in and didn't charge me for it. The only thing that would go up was my monthly bill. So, it wasn't bad. They stay right in my budget. It just went up a few dollars because I added another alarm on my garage door, and they had to do a lot of work on that. So, the price is excellent. They have great equipment.

The sales rep from ADT knew what he was doing. I asked him about getting it on my phone, and he fixed my phone up. I get on there and arm and disarm the system with my phone. The app works great. Overall, I haven't had any issues. The only thing I had a question about was when it says something about the Wi-Fi not connected. I just haven't had a chance to even ask anybody about that.

The sales rep answered all my questions and quoted me prices. The techs were very helpful when we had to have a battery replaced. We've had nothing but good experiences. I wanted the system for the complete idiot because I'm 76 years old and not technically inclined. So, our system is very straightforward. We have a password, which we haven't changed in all the years. It's a series of numbers that means something to us and it works fine for us. ADT is true to its advertising. The only thing I had a problem with, and that was right at the beginning, was they had all those alarms placed on windows and doors to prevent people from breaking in. And we live in a 120-year-old house and we have a lot of old woodwork and they're very obvious. I adjusted but I still see them because we have beautiful wood porch doors that go out onto our enclosed sun porch that come into our house and at the top is the white alarm. But it is what it is.

ADT was installed when we bought the house 25 years ago and it works fine. We pay a monthly bill. But it’s monotonous to pay every month when I could get it to pay quarterly or semi annually.

Every now and then, I get an email about stuff that's going on, like if I wanna upgrade. I got my service upgraded in May, and the guy was outstanding. I dealt with Gilbert. He was very professional. The only thing I didn't have ADT put in was cameras 'cause my internet speed is not high enough. I only have 12 and I gotta have at least 250. Besides that, ADT is very good. When they were just doing some work on my house last week, some construction, the alarms didn't sound, but the windows and doors were open, so it alarmed me.

Right when we moved in, a salesman from ADT came to our door. So I thought, "Well, you know what? That's nice that they're right on it. So I'll go ahead and go with them." Also, in my neighborhood, I've seen other people using ADT. It's funny because I had already made an appointment with ADT and then the salesman came to my door selling ADT through Safe Haven. They resell ADT. It was the same price and it was a good interaction. One negative thing though was that the rep had said I was gonna get some kind of incentive for signing up and I never received it. I did reach out to her and I never heard back.

The sales rep from ADT and the installer were very nice. I called when I wanted to get the camera straightened out and they transferred me to someone who barely spoke English. The accent was so heavy. I couldn't understand what she was saying. I was on the line an hour and 14 minutes and nothing was accomplished. I'm not happy with the front camera. I'm almost 88 years old and I get worn out trying to get it to function properly. There were two people at my front door today and I have no pictures of them. It wasn't recording, and when I do have a picture, it's only there for just a few hours. When the service was first installed, the pictures would stay for days, but that isn't how it works now. Also, I've never figured out how to turn off the monitor on the basement stairs. In order to go with the service armed to go downstairs, I have to shut it off. I can't just turn off that one spot.

I've had ADT for 20 years since my previous home, and I have it here since 2018 when I moved over to the new house. The installation went great. Unfortunately, they did raise the rates a few months back. I called back and because of my long-time history with them, they lowered it back. I’ve just had the same panel for a long time. I wish that they would offer to upgrade if I sign a new contract. I wish that somebody would have called me and said, “Listen, you've been a long-time customer with us. And we'd like to offer you X, Y, and Z.” They just don't do much of trying to keep their customers that way. Other than that, the service is very good.

We had one of the door alarms went off, and they were always quick and clear to respond. In fact, they called the police in the middle of the night and that was the right thing to do. We would certainly recommend them. They cost more than other companies. But we don't have any complaints at all. We're looking forward to a reduction in costs because I understand that State Farm has bought them or is buying them.

They had to change out the panel and gave me what they call Ring service and the techs were good. They did a good job and explained everything to me.

The rep who did the installation was a good guy and I'm happy with ADT. I need some more features, but I can't do it right now because I don't have internet at home and I don't have a computer. Also, the price is a little high -- $50 a month, but I don't mind. They send me a message when the door or a window is open, which is what I need.

We installed ADT a little over two years now and there should be calls to check up on how we’re doing. We just pay monthly and there's no communication at all. So, there's no service. I would rather just go with another security company because of that. My husband likes it because we moved. We live an hour and a half away from his job and we use the system for the camera. My gripe about it is we have this thing that flashes for the system. It's something with my battery. But it's been over a year that it's been doing the same thing.

Everything was pleasant with the sales rep and the installer was efficient, did his job and left. He showed me how to work the system. The ADT system is working great so far but its price is a little higher than most.

My experience with ADT has been good and I like their price. They explained to me what they had to offer and what it would entail. I was very impressed with both the security system and my cameras. I'm able to feel safer in my home with the security system. Then with the cameras, I'm able to see what's going on around my house even when I'm away from home.

If we have a problem with something, they have it where I do it online. They'll schedule an appointment and I can do it online instead of them coming out where the client could talk to a person.

One of the reps was trying to get me to buy things that I didn’t need. Other than that, ADT has been great. I'm glad to be able to know when somebody's at my house when I'm not there, I am able to lock and unlock doors and set the alarm from my phone. It's convenient. I also like that the porch light comes on when I come home so I can enter my code.

ADT lowered the price down for us on two of the accounts since we've been with them so long. When we've called them, they've taken care of business. When we had an upgrade, the installation team was very informative. We're older people and they were trying to teach us how to do that stuff. The one that we've got in our present home is a little bit much for older people.

So far, so good. They had to come back out and put in a whole new system because the old system did not support 5G. They did a good job.

I've been happy with ADT. I also had them in my other home. They've always been helpful, answering my questions. I've got the lamp and touch on services with this system that I have in this house, and it's nice. It could be cheaper though.

We're very pleased with ADT. They are something I boast about. We had a situation where they saved our home. It was very impressive. We were doing some work with a flammable substance when it was saturated with a cloth and the cloth was left on a counter. It gave off fumes that the alarm went off. It was very helpful to know that ADT was very effective for us. They've always come into the home and conducted themselves appropriately and politely.

ADT has been very efficient and I value their service. We moved into a house that already had an ADT system and they made it very easy to continue the use of the system. It took a minimum of effort to sign up and use the product. They also came out and explained everything. Then, the installers came out very readily. We had one window that wasn't covered with a security alarm and they hooked it up and explained how to use it. Then last weekend, I had a problem because I had new screens put in my windows and they had to take the security alarms off in order to install the new screen. One of them wasn't put back on correctly, so I called the company then they told me what to do to fix it and I fixed it.

The sales representative that I had misled me. He told me that I could switch from the service I had to ADT and I wouldn't have any problems. I called and he told me he was coming by here to bring some papers for me to sign so we could discontinue my contract with Monitronics. He never did come by and I wound up paying ADT plus the service that I had for about six months. I was having to pay both of them because my contract was not up with the service I already had. He told me not to worry about it, and he would cancel it. For six months, I was paying two security people and I had to finish paying them.

I am by myself and feel better about going to sleep at night with the ADT alarm on. I had to replace a lot of batteries but if I call them up, they talk me through it. I've called them a couple of times. I get more action from calling the national number than the local number. The 1800 number does more service for me. They come regularly when I call. They inspected the last time. The alarm went off in my work room. They told me it was batteries and they changed them. Usually, it requires a ladder. I've done the one between the living room and the dining room that requires a ladder several times. I'm not sure what trips it trigger outside of the batteries going bad. But I don't always get the same service guy and that bothers me that people change jobs so much. Also, ADT has my bank account number, which bothers me. They told me that the last time they were here. I wrote them a check and the kid said, "We don't need that. We got your bank account number." But nothing bad happened.

I call over the phone when I have a problem with the cameras, and the reps are very knowledgeable, kind, polite, and patient. The installers are patient and somewhat knowledgeable as well. The price is a bit too high compared to the market, but ADT has been fast.

ADT is doing great. I haven't had any serious issues other than when I messed up, and between them and myself, we were able to resolve it easily. It's a little too high on the cost, but I haven't got much choice about that.

The installation of our ADT went fine. The tech had it done in a day. I haven't had any problems with it since. I'm satisfied with the whole thing. However, I would never have used a Google doorbell. I'm contemplating switching back to a Ring and just disconnecting the doorbell from the ADT system. It doesn't stay charged for very long and I can't move it around and everything else I have is Ring, camera-wise.

We've got confidence in ADT and we're very happy with it. Every time I've made a mistake, they have responded quickly. I often go to the car and my hands are loaded down. I've got my house keys as well and I press the panic alarm. That's happened once and I didn't hear that the alarm had gone off inside. I was out by my garage and very quickly, there was a phone call from ADT to make sure everything was okay. I came inside and there was a knock on the door and there was a police officer. When you have that kind of speedy service, it gives great peace of mind.

Since March of last year 2023 that my house was burglarized I was promised things that never happened. Never received their promotional check. When asked they said the check was returned as undeliverable although received all of their bills and advertising. The funds for damages from when, my basement and front door were damaged I never received. I requested multiple calls for a tech at no cost and they wanted me to pay for a system that did not work since day 1. May 2023 I asked for them to come pick up their equipment and void the contract as they failed me when it mattered most. I was informed by an agent that they would ensure that all was taken care of. I stopped paying and called constantly for an update just for them to tell me that they will settle for $800 for a service that has not been used especially for $6800 they they won't take responsibility for. DO NOT GET ADT. I guarantee that you will regret it!

ADT does well, but if I had anything to nitpick about, it would be that there have been some times when the alarm went off and I wasn't contacted. It was either a serious situation or I made it home in time before the person was able to call me. If they have a billion-dollar company, which they do, I would never want them to call me after I'm already in the house. We had a false alarm here about two years ago. I'm a supervisor for a chemical plant, and I made it home in about four minutes. However, it was after I got through that ADT called even though they have people on the phones that look in. They shouldn't be sleeping. They should be doing their job, but since Covid, it's sketchy when they call.

I'm not the happiest. The camera did not get what I needed at the time, which is bad because I've had intruders in my backyard. And at one point, I complained that from 7:07 to 11:49, I had no viewing. And 11:49, the camera picked up an intruder in my back, but it didn't show me how he got in. The camera covers the back and all the way to the driveway. My next door neighbor was picked up. But he was in my backyard near the fence. I don't know how he got in. However, I had to call the cops and neighbors came to help me. And they asked me how he got in. I said, I had no idea.

I love ADT. They're very reasonable and I like that I'm able to access it through an app. If I forget to lock up or set the alarm, I can do it from my mobile and it helps out a lot. I like that I can also set up a reminder. In case I forget, it'll remind me ahead of time to do what I need to do. Any time it's having a malfunction, they're on top of it. They'll send me a shout-out, and let me know that I need to give it a check to see why it's not communicating. My breaker just threw a couple of weeks ago and I had to call to get a restart, they were very professional. They were understanding and patient to help me get back on track. Also, if they couldn't get in touch with me, they would call my emergency contact. They gotta make sure we're safe.

I'm really happy with ADT. It's the best decision we've made for a long time. I live in a neighborhood and everybody had the signs out in front of their house. So, we knew we wanted to do something. I called and got some questions answered and I liked what I heard, so we signed up with them. We're very pleased with the service package. I use the app on my phone, and it's perfect.

We were satisfied with the way the ADT reps presented the system and suggested what we needed. We included enough coverage for all the obvious entry ways of the house and the main feature of the whole thing was intrusion at exterior points into the house. A couple of times we've had batteries replaced and so far, we've been satisfied with the customer service as well as the operation and price of the system.

We've had a good experience with ADT. Whenever we've had a problem, it's been taken care of quickly. Our control panel went bad, so they had to come out and fix it. We've also had a couple of bad window alarms and they came out and fixed it too. We utilize the system from the phone. It's easy that way. Occasionally, we forget and we use the keypad. I'll open the door, it starts to beep so the wife will run and put in the pin. We feel safe. When we go out of town, it's easy. We can keep track of what's going on around us, like if somebody comes to the door.

The service is going very well. I recently asked for some plaques to put in my front yard, and it took them a while to get here. But they sent me two out here. So I got them on each corner on my front yard so they can't say they missed it. The reps were very, very nice and professional. The tech had to come out and show me how to change a battery and one of the whole sensors. Everything went good after that.

The system is cool. The only things I don't like is the driveway camera and that I don't have inside chime for the doorbell. They're saying that I can purchase but I don't know where to go get an inside chime. I've called them and when I got in touch with them, they kept talking about a password I had but I don't remember it and they wouldn't deal with me. I told them just to come get it then since I don't have any password but I've been hanging in there. I'm gonna have to try to call them back about a new sign in the front yard because my yard man broke my ADT sign.

The installer knew what he was doing and he cleaned up behind himself. It's good having a monitored alarm system and I am satisfied with the features of the system. They're a good service. I use it every day. I turn it on at night when I go to sleep and if I leave and nobody's there but the dogs, I use it then also.

The system gives me some degree of security, which is the main thing. I would have to recommend ADT to anybody. It's not perfect but it's about as close as you're gonna get. I log in the app every now and then just to keep it updated but I haven't been in a minute.

ADT came by and installed the system the same day. We got it because it seemed like a good thing to have. It's there when I need it. I'll take ADT over the others.

BEWARE!!! DO NOT GET ADT! I have recently canceled my ADT services after being a customer for 12 YEARS as I was paying $740.28 per year JUST for the service (I paid for my equipment in FULL upfront). I canceled my ADT services on February 2, 2024 and had a RING Alarm system installed (same service for $200 per year).

Everything is working great, and I like being able to control my lights and door locks remotely. I turn on the alarm at night, lock my doors and I don't have to worry. The alarms haven't gone off, but if anybody tries to get in, I'll just reach over on my nightstand and get my gun. I'd tell people to give ADT a try. I'm satisfied with it.

ADT has always been dependable and easy to use. If I call and they try to work with me remotely, it's been fine. When they have felt like they needed to send somebody out, which has not been very often, they send somebody out. They're always friendly, respectful, and very professional. My system includes fire and break-in alarms, and everything's good.

The sensors on the windows keep falling off and overall, it's not that great a quality system. When I complained, they said that they sent me out some more stickers or more sensors for me to take the old ones off and put the new ones on. They were the ones that installed them originally. Also, when I called, I got their automated system and was on hold forever. Looking back on it now, ADT's system is overpriced for what it is.

The person who came by our home was very nice. Usually, people in Texas has very nice attitude. I would recommend him.

I like ADT a lot because they've got items on the windows and the doors. When I think of a security system, I just think of the doors. I never thought of the windows too and everything else. So, I'm really happy with what we've got. We were thinking about adding some more security lights. The service has been good. The team at ADT has been special in a good way. They were helpful when we were trying to figure out how to change batteries even without telling us what to do. Instead of saying, "Just go call somebody to figure out how to put them in," they walked us through it easily.

I like that there's a feeling of protection with having ADT. If we need help, we can always push the right button.

When I'm away, I can check on things thru the system. If I need to let somebody in the house that has a key, I can turn it on or off. It works. I can check if anything happened in the house. I've had some issues when they did some installations. Other than that, everything's fine. But I wish it was cheaper.

I was with ADT but I switched and that company was the most corrupt and worthless company and it cost me thousands of dollars to get rid of them. Jessica, ADT's Idaho sales lady, came to my rescue and got me a system that would work again. She gave me a rundown on what would be needed because the ADT system that I had was out of date. They couldn't replace it all with the same stuff and part of it had been stolen by the other company's people. She made me an estimate and stayed with it right to the penny. She got good help here and they had their problems trying to get it up but Keegan, the service guy, hung in there way longer than I would have. He knew there was a way to make it work and he figured it out. It has been working since they left. But I didn't like some of the things they changed. I have a man cave that's on the other side of my patio from the back door and I got a motion detector there and in my garage, which is 35 feet from the back door. They had made it work before, but they won't make it work now. I'm a little upset with that.

I got ADT a long time ago. They had a neighborhood meeting and the ADT representative was there and gave us a good deal. The prices have gone up since then, though, so I keep thinking if it goes up a little more, I'm gonna have to switch or discontinue. Also, one time, it was beeping and I didn't know if it was the battery. I called the number on the keypad and it was another company that represents ADT. They were trying to sell me an update and I thought it was just gonna be regular. At first the rep said no charge but then later on, he put me through another person and that person was ready to do the update and all that schedule. Then, he asked how I would like to pay for it. I called ADT again, a different number, and they said to just call that number next time. But it's not the number in the sticker that they have on the keypad and that phone number there is kind of deceiving.

I've been a customer for 20 plus years and my experience has been okay. We've needed assistance once or twice over the years and their service was great.

The customer service reps are always helpful and answer quickly. The ADT system is what I’m looking for and I’ve had some minor things added to it such as extra sensors and cameras. I’ve been with ADT for over a decade and I've never had any issues. I’m satisfied with it.

The salesman I had was amazing and the gentleman who came for the install was very informative. I wasn't familiar at all with the security system and how it worked and they showed me how everything worked. I felt comfortable when they left that I wasn't going to make any errors with it. Our favorite thing about the system is the coded door entry and we really like the fact that we got cameras at the front entrance and on our back patio that covers the whole backyard. It covers the gate area so we can see who comes and goes through the gate and who comes and goes up our driveway. And all that can be done right from our phone. When I'm not home, I can also be watching who's on our property. I enjoy having it and it's a nice asset to the property and the house.

We have an issue with an upstairs window sensor for several months now, which ultimately has never been fixed by ADT. This sensor, which happens to monitor our 4 yr old daughter's window, would alarm in the middle of the night causing my wife to go into a panic. This happened multiple times. Numerous time we called ADT and they would try troubleshooting the issue over the phone, each time we would later discover didn't work.

ADT responded and found that I had suspended and then terminated. Balance was taken care of. I appreciate getting resolution.

I've had good experiences with ADT. I like that when I’m away, I turn on the away option and I make sure that the motion sensors are working. When I’m home, I don't. I just use the options for being around. They’ve always been very active with me as far as when something went wrong or somebody tripped out the alarms. They are right on top of it. ADT does a good job and the system works well. We have some battery issues that I don't like, ‘cause when the batteries go out, that causes some problems. But other than that, we just replace the batteries. I had a little problem when a device went out. But, it worked out well for me because a guy came out and showed me what I needed to replace.

The rep made suggestions so we didn't have to alarm every window in the whole house. It went very well. They've been responsive when we've needed assistance. We've had to replace some finger pads over the years but it's all been easy. We pay a yearly fee that's sizable but we've been very satisfied with ADT. When we lived in another state, we were also customers of theirs.

We did an upgrade and we went, for the most part, wireless now. I finally got one of the newer keypads in after the old one I had was put in years ago, and I had a bit of difficulty getting them to recognize it. Customer service has been good. I was able to contact one of the local directors of sales, and the regional director called me one time as well. Everything seems to be working splendidly. I've been with ADT for 30 years and I don't have any complaints. If something goes wrong, I can call them and they respond.

We're very happy with ADT. The system works, and their technology department is always there. We've had issues wherein the system wasn't programming 100%, but that's just during the regular routine maintenance. Sometimes, it might have been a problem with one of the entry doors or windows, but I have been able to take care of it with ADT. They're always 100% and always handle it.

I've been very pleased with ADT and I wouldn't change, but I hope it stays where I can afford it. I'm widowed and it has gone up one time since I was here. I know a lot of people have gotten Ring, but I'm fine with ADT right now. Customer service has been very nice.

We use the system, and I don't have any complaints. I had to call a long time ago about my PIN and ADT's customer service was all right. Also, we only have the alarms for the doors, so it's a very basic system, but I'm thinking about upgrading at some point to get cameras. That would be a lot more interactive.

The installer was intelligent. He told me what he was doing and it was good. However, it took ADT forever to decide what it was, that the main box needed a battery. Then they sent the wrong battery. It was beeping and beeping until they finally got it fixed.

The service as well as the reps have been good. From when we signed on, they were responsive of coming out for the installation and when we've had problems, they've been able to help us through those by getting solutions. Generally, I like everything about the system. It connects with our cameras and flows together with Google Home. Overall, I haven't had any problems with ADT and it's much better than Vivint.

We've only had ADT for a year and there's been a couple sensor issues, but they've been really great at trying to fix it. I had a tech over the phone walk me through changing the sensor and replacing the batteries. They've been responsive and quick, and it's easy to contact them. There's usually somebody from technical support or customer service who can assist right away.

I had a few doors left open and the alarm went off. ADT was very prompt and professional. They call me immediately and I take care of the problem if I left the door open. I like the price too. My parents had ADT and my sister's got ADT as well, all because of me.

Our ADT system has been good. The previous owners of my home had ADT. My mother also has ADT and we've been pleased with hers.

The installers checked the house and they did what I told them I wanted to do. With the ADT system, I know what's going on even if I'm not at home. They're doing a good job, and I'm so happy that they joined with State Farm. That helps because I have State Farm.

I love ADT. I've had them for almost 40 years, and they've been wonderful. They're efficient, and I'm extremely happy with them. I did some upgrades a couple years ago when they changed from the old system that I had to a new system. I like the system, and I've never had any issues.

I've only had to call ADT once and it was handled very promptly and everything went well. The system is doing great too. I feel very secure, and even for someone like me, I feel capable of arming it. I'm very happy. The tech also went over the app with me and I could use it, but I haven't had the need to do it. Overall, it's been a really neat experience for me and it was certainly easier than I had thought it would be.

When there's a storm and the power gets knocked out, the system doesn't work. Normally, the power comes back on, but while it's off, it'll say my security system is offline. Besides that, my house is secure and I feel protected. When my alarm goes off, ADT calls me right away, and I like that. I know that they are on their job, watching or listening. I have the doorbell camera, which is an added feature. I also got the vibration alarms on the windows downstairs, which is an added security on the doors (front, back and garage). I have the keypad downstairs and another one upstairs in my room as well, so I know what zone is open. I like the fact that I can look and see when my daughter opens what door, whether it's the garage, the front or the back door. All in all, I haven't had a bad experience with ADT, and I've recommended some people already.

When I first got ADT, it kept going off and I kept changing batteries. I was buying new batteries, but it would still go off. I finally called and got ahold of the service people. They came and changed out a lot of things. It's been perfect ever since. I like the little box. It's so easy for me to put my code in. One time, I went outside and didn't turn it off. I had the police coming to see me. I'm sure the system works because it's been tested. I would highly recommend ADT. When I go to bed, I don't worry about it. I turn it on and I feel safe.

Overall, ADT does a good job. There've been three upgrades. All those people were knowledgeable and professional. They seem to wanna help out. If I call up where I have some issues to replace batteries and some of my other units, they're always good about it. I had a couple of issues and they had to send some experienced people out. I have a standard big box unit that is at least 40 years old. They said, "Stick with it. It's the best thing going. It's old school." It's never broken down. I replace the battery every four years to it.

I enjoy ADT. I'm getting good service with them. Any time the alarm goes off, I get notified right away.

I've had ADT for about a year and a half, and I've never had any problems with it. I love it. I'm not a computer literate person but I use the app and I'm able to set my alarm and take it off when I go and come. It's extremely easy. Also, I like the screen where I can check before I open the door. The cameras have great clarity unless I have bad weather. We've had a lot of snow lately, and sometimes, it's a little harder to see outside, but it's not the fault of the camera. It's the weather.

The sales rep and the installers were good. The sales rep was answered all my questions, and the installers showed me how the system worked. One thing though, because I called in and selected ADT, I was supposed to get some kind of Visa card, but I have not received anything yet.

The system is good. My only beef is that ADT has raised the price for our security outrageously. We're paying almost $75 a month and I don't like that part. We switched to Wi-Fi four years ago, and they keep raising the price even though we don't have anything extravagant. We have two sensors, the front door and our utility room door, and a motion detector in the house and the doors. It's not like we have a ring doorbell, cameras and all this other fancy stuff.

I love ADT. I've had great experiences with it so far. It recently saved my house from a house fire. My mom left something on the stove and left. I had the ADT fire and smoke alarm system. I was at work. They called the fire department who got there just in time. Great customer service. 10 out of 10.

ADT is a great product and that sense of security is worth it. The salesperson reached out and explained what all was involved and the pricing, which was most important, and explained it well. We felt comfortable with moving forward from there. We find the system very easy to operate. We use the app on our phone all the time. We've only had to go to the panel once, and that's when we accidentally set off the alarm. That has only happened once, so that was good. When we go to bed at night, I feel very confident, besides having two dogs, that our home is protected if, for some reason, somebody would try to break in. And when we're traveling, it's great to have that sense of security.

I've been with ADT for several years. I've known about it for several years and I always felt like it was the one for me to have, and everybody needs some security today. I like the system. It's doing the job. It alarms if you forget to put it on. If somebody is coming from another direction and your overnight alarm is not on, you're still gonna know by the chime that is going off. Otherwise, you open in certain areas because the sensitivity passes through.

I've had a great experience with ADT. I like the system. I just wish it wasn't much more to add on the cameras. Other than that, I would highly recommend ADT. I recommended them to friends of mine years ago and they got it. They're happy with it.

ADT's service is good. About two years ago, I had cameras put in and upgraded. I had to change my security system because they went to digital Wi-Fi. I like the team at ADT. I just wish that the price would go down on the monitoring.

ADT's service has been good. The system does its job, and I'm happy. I'm not one of these technical detailed. I just turn it on, and shut it off. Everything's been good. I did call one time and a lady helped me. I couldn't get the system to work. It was just unplugged in the back of my unit that has TV. We did it over the phone and it took a while, but it was good. She was very nice.

My system went from wired to wireless. The guy who did it knew what he was doing as far as the thermostat. And that was before ADT had wireless cameras. I was gonna get cameras on the house with ADT, but they only had hard-wired cameras. The guy said, "Do you wanna be hard-wired?" I said, "No, it was taking too much to do it."

We moved into the house in 1999 and we got ADT within a year or two of that. When I have something, they always answer the questions and when I replaced the batteries, I called them up and they walked me through it. Also, I'm very satisfied with the features of the system. I upgraded it a while back, one of which was something they provided with, because it was upgrading the internet. And I upgraded three cameras they use internally, which had to be done because they were not compatible with the old system.

A few years back, they had to come out because I wasn't sure how to change the battery in the over-the-door sensor. Something wasn't working, and they came and found out what the problem was.

It's been a very positive experience with ADT and my sense of security has improved.

I'm happy with ADT and I am very satisfied. They came out to the house recently. I had two repairs and they fixed it in a heartbeat.

I've been with ADT for five years now and their system has been fine, so far. I like the security it brings, especially when I come home at night. We had to have a repair one time and they didn't mention that there was gonna be a cost. When they got here, there was a charge. They had to replace one of the sensor-type things. The techs who came out were fine. But they thought I knew, and I didn't know because they did not tell me and I wasn't too happy about that. But I feel comfortable with ADT and I feel secure.

Ridiculously long hold times for anything other than sales. Sold me equipment that fails, extremely painful to get someone to come fix it, finally cancelled and they want me to pay for a broken system.

I had ADT come and put a battery in my motion detector. The tech did good. I ordered the little battery from them but I was still charged $75 and that was expensive. If you have a dedicated customer, they should waver that a little bit.

I am in the military and got orders to move somewhere else. When I canceled my services with ADT they charged me 389 dollars for equipment installation fees. I never agreed to pay for that and they were still adamant in charging me those fees. After multiple calls to customer service and the managers at ADT they would not waive or drop the charges for something out of my control. As a member in the services defending my country I would be charged for something I did not agree to and not having the installment waived. Not fair at all for those giving their lives for the freedoms that allow billion dollar companies to scam and take money from those who ultimately give their life for. I would never recommend ADT ever and would not want others to go through the headache of unnecessary chargers for greedy businesses.

ADT worked with me about making sure I had all the windows and doors and entryways. We talked about those things and the tech went over those with me. That was a good reaction. I like that I was able to control everything on my iPhone and I could be away from the house. Everything is great.

I have had ADT security system for 9 years with no problems. Today I called to cancel our services due to finances. I was told that I had no choice but to pay an additional month due to it taking up to a month to turn services off. I spoke with multiple people with no help. I have paid every bill on time but just can not afford to continue services. Being a loyal customer means nothing to this company.

Let me tell you about this company. This company is run by nothing but frauds. From the second, I installed my equipment in my home in August 2021. My equipment never worked as it was designed. Not only was I lied to locally about my installation being free come to find out they charged me $900 for it is part of my nearly $5000 five-year contract, which is other nonsense that was not upfront.

The first camera that we had thought ADT did not work well. It didn't record well. We had to upgrade the doorbell to a Google doorbell but it was not compatible with our panel. Otherwise the doorbell worked great. One thing I didn't like is that I talked to reps on many different occasions and let them know I would be moving and on what date. They kept saying they would call me as it grew closer to time. I talked to them on three separate occasions. They kept saying they would call me back when I was in my new home to see if I would like to start service with the new home. It wasn't until I was in my new home and I again told them no, we had other priorities, that they finally cancelled my service. Which meant my service cancelation went in late and I had to pay for a full other month of service for a house I didn't live in.

I want to express my dissatisfaction with the handling of my account by ADT monitoring services. Despite multiple attempts to resolve billing discrepancies, I have encountered significant difficulties and inconsistencies. During a call on December 8th, 2023, I was promised a reduced monthly fee of $100, down from the original $144, but the call disconnected multiple times without resolution. Subsequent calls yielded further frustration, with transfers to managers resulting in prolonged wait times and increased confusion.

Updated on 04/18/2024: When I had a technician come out, he said that one sensor was off and it needed to be replaced. So they replaced it and everything was fine. But a couple of months later, another sensor kept going off. There were times when I was coming home from vacation and the sensor would be going off. I didn't know how long it was going off. It could have been going off for 24 or 48 hours. And I have pets. Every time I would come home and that sensor would be going off, my cats would be hiding and shaking. So once again, I called them and their techs came out and fix it. I had over 10 technicians come out in the two years that I've had ADT and I've had some really good interactions with some of them. But they kept on doing the temporary fix.

I went on vacation and my alarm system went off the whole time I was on vacation. When I came back home and tried to have ADT fix it, they wouldn't even come and fix it. They just kept putting Band-Aids on it and it ain’t been fixed since last year in October. They want me to clean it off and do this and do that. But it's still doing the same. It's been sitting there all day going off saying window open. I open and close it, and it still ain't done anything. If they ain’t going to fix it, I'm just going to try to find somebody else.

I've had ADT for so long. I got it when my house got broken into some years ago. I just got another motion detector and a camera for the basement added on about a week ago. I did the installation myself. They just helped me connect it to my internet. I use the app. It worked good since I upgraded. I had the hard lines hooked to the telephone. When I upgraded to wireless, it was better. Overall, ADT's price could be a little cheaper, but the product is really good.

When I was browsing through the app, I wound up making a mistake and disabled stuff when the individual came out and set everything up. They tried to set me back up, but the tech had to come back out and put me back online. When I talked to the rep, he was good and everything was clear. But the camera bell rings outside and that's weird. If it's ringing outside, how would I know if it's ringing unless I have my notification on my phone? So in case if I don't have the notification on, I wouldn't know if somebody out there was ringing the bell.

When I made a call to ADT, the customer service was really good. The information was clear. The direction they gave was very clear. So, I was happy about it. The response time was immediate. The system works well.