ADT Reviews

The reps were perfect in the way that they interacted with the customer. Also, the techs were professional.

If I could give a -5, I would! They fraudulently took money out of my banking account without my permission! Service sucked, you get the runaround anytime you call! Stay away and find someone local to provide your service! I will NEVER RECOMMEND ADT!!

My experience with ADT has been good. They were not a new business to me so I moved to a new neighborhood and stayed with them. I like them and I was familiar with them so I hadn't had any problems with them at all. They give you all the good perks that I'm looking for as a consumer and my billing is just right, so it's not like I can't afford it. They work with you if you wanna have it lower. The sales rep came to my house and answered my questions, which was how I ended up getting the service. Everything that I could afford is what I got and I'm satisfied with it. The alarm for my doors and the cameras are my favorites. I'm on the corner lot so that is probably the most important. I’ve referred ADT many times. They’re easy to work with and they’re all about customer satisfaction. If I need them, if something's going on with the system itself, they’re easy to contact and give me directions.

I was told right upfront I’d get 20% off because I go with Geico. I'm an idiot because I didn't call Geico and double-confirm this. We signed everything and when I got around to contacting Geico and updating them, I get like a 0.05% discount from Geico. That whole spiel about me getting 20% was a lie and I wasn't too happy about that. They shouldn't be saying such things like that.

The ADT representative was fairly quick. However, I wish they would have explained a few things that I needed to know. Having providers in your home within the first 90 days is not a good idea. It's very distracting and you can miss a lot of things. I didn't get what I needed because of, one, the cost, and two, you don't have services after six months. The second time I called ADT for assistance, it was after six months and they said, "I'm sorry. We can't send a technician for free. We have to charge you at this point." But they bind me to a three-year contract, which is not equitable. I wasn't informed that it was going to be a three-year contract. They also need to inform people how much time they have where they can cancel services. If I had known some things, I would have canceled within a week. I'm currently unemployed and there's no way I can get out of my contract to reduce my expenses so I can alleviate some of the financial stressors.

The monitoring service I get from ADT seems to be very well done. They were able to send out a technician to troubleshoot an issue on a couple of occasions. On another occasion, they came out and installed new equipment. I like the doorbell camera a lot but I'm having a problem with my indoor camera. It goes offline frequently. I have to go and reset it every time.

After the guy finished installing the system, he told me what to do. He had to come back several times because it kept going off. I needed some bigger, stronger ears to go that he plugged to my system. It does well. When I call them, they help me. I had to do a whole new thing about my email and the girl helped me with it a lot.

ADT is too expensive, and when I call and talk to them, there's no empathy, understanding, or care. They raised their rates after we agreed to a price, and it's been only a few bucks, but still, in this economy, every dollar counts. It's not what I originally signed up for, and if I'm locked in for a solo contract, then they shouldn't be able to raise the rates during that time period. I should have the right to get off that contract. I also told them that I have a friend that pays ADT for $30 a month, and they didn't wanna hear about it. I asked about other companies that are around $30 a month, and they said, “We're not them, sir. We can't comment on that.”

The reps were professional and good, but they didn't disclose all the information necessary and completely inflated the benefits of having an ADT security system on our insurance. They were upselling us the stuff. It’s also stated in the contract that if we void the contract and short it because we weren't interested in having it anymore, we’re gonna have to pay the same amount anyway. So, we were getting screwed either way. Besides that, the response was good. We had a burnt toast, and we had a quick response. We were happy with that.

When I initially got ADT, they were the only ones in our area, then other companies came and weren't necessarily as good as they are now. I ended up sticking with ADT only because, at the time, if I had issues, they would send the serviceperson out to the house. Now, they want people to look online, more or less, and see if they can fix it themselves, and when they send the third party reps out, it's annoying because, often, they don't know what they're doing. They take a lot of time. I had an issue with ADT because they had a third party rep come out to fix my system. They took the system off and left without making sure that it was working, and somebody else had to come back, then they tried to tell me, "Well, we can't operate this system that you have."

We've had our ADT security system for a number of years and we've always been pleased with the service that we've had. Their reps have always been cooperative and courteous. We've called when we've had an issue, and they've always responded. The system meets our needs. We're comfortable that when we leave the house for any extended period of time, the alarm is on, and we're good about doing that. We're conscientious about using the alarm system.

I've had ADT for years and I like it. Their reps have all been kind, polite and helped me in any way they could.

ADT is easy to use. I like it because of the ability to have notifications of my doors opening. If I get some kind of readings or alarms that give me a call that I'm unfamiliar with, I'm able to call them and get an answer and get a response.

It's not that hard to get ahold of ADT's customer service. We did have a problem with them. We couldn't alarm our system on the thing. We couldn't arm it because of the Wi-Fi. We would arm it and then it would beep and beep, and it never worked. So, we called and talked to this girl on the phone. I've got it on my phone where I can arm and disarm. They tried everything, but the Wi-Fi just wasn't working. I did get it to where I like it better on my phone because they had it on there and it took it off. So, I can arm it when I'm leaving and not when I come back to open the door. Other than that, I'm satisfied with my system. It's been good. When we first had it, the alarm went off and it said there was a cracked window. That's one of the features I really like. It will be good if somebody breaks in or if there was a defect.

The scummiest company I have ever dealt with. They locked us into a 2 year contract without our consent, telling us we couldn't cancel because of it. (They lied to us about the contract we were signing and we didn't read it thoroughly enough at the time). After 3 and half years and many attempts to cancel my account, I finally forced them to close my account by witholding payment. They immediately sent me to collections. DO NOT USE ADT!!!! THEY ARE THE SCUM OF THE EARTH!!!

They were trying to install one of the camera plug-ins behind the dishwasher and I had them come back and move that. Other than that, I'm very satisfied with the system. I like the remote access and being able to do it from my phone. I like the cameras and being able to monitor that. I've had a camera go offline and the representative tried to resolve it but it couldn't be done. Someone had to come to the house, delete something and reset it. ADT is dependable. They're punctual with whatever needs to be done.

ADT's response time is quick. When we upgraded, that went smoothly. There's a need to change the battery every now and then, but other than that, I'm satisfied.

I've had good luck with ADT. My son got this for me several years ago and I've been happy and kept it.

I love the system. It's great. The technicians thoroughly explained everything. When we had our packages picked out, the guy who came said, "Your house is gonna look like a prison with these cameras. You need to put dome cameras up," so he changed some things. When you live out in the country, a dome camera is not very good because of the bugs and it's always dirty. You have to clean it every day. I contacted ADT and asked them if they could switch back and give me what I originally ordered. It took me two months to get that. I ended up calling the district manager but the district manager didn't call me back. I called a different district manager and they eventually resolved it.

If people want ADT's service, they pay for it, but the prices are not as good as I think it could be. The security system is about an 8 and it's fine. The website is cumbersome but the information is there. It just takes some time to get through it.

I contacted ADT ON Sunday April 14th due to my system not working, at that time I was scheduled for a service appointment for April 18th between 1pm - 5pm. I took the ENTIRE DAY OFF OF WORK. To be home and NO ONE SHOWED UP! The tech “Shawn” noted he tried to reach me, and left me a voicemail. I have No missed calls or voicemails from anyone! When I call I’m told I can’t be scheduled until May for services, this is unacceptable. I have NO WAY TO USE A SECURITY SYSTEM IN MY HOME! MY SYSTEM DOESN'T WORK!

ADT is expensive, but they do a good job. So far, everything has been good. I like that they can talk through the speaker. If I accidentally sent off the alarm, I don't have to answer a phone. They can call me directly through the speaker. Recently, I called to get my bill lowered and they did that. They were very cooperative because I've been a loyal customer. Also, I had their tech come out and they checked out something. They were very kind and did everything correctly.

We had a system before that was all hardwired, so there were wires in the windows and the doors. We switched to ADT and it was much easier. There was an installation team that installed it. I changed a couple of sensors on the windows. We had some windows replaced and I changed the sensors myself. Then we had a couple of sensors that failed, and they sent me new ones, and I put it in myself. They programmed them. It was done all over the phone, and it was done very easily. We're perfectly satisfied with the features of our system. It's just we have sensors that are failing after three years, and I was told they should last 10.

I'm not very happy with ADT because we don't even know how to use it. I tried to get the price lowered and they lied to me and said, “Oh, we're gonna lower it.” It was only about $9, and it stayed lower for a little while, and then it went up again. So, they tricked me. They wanted to get me off the phone. We're an older couple, and we just don't know how to use this thing. When they came over the first time, they were just set to put it in, and we were trying to ask questions, and so we went ahead and got caught up in it. But now we're pissed because I have repeatedly tried to get out of the contract. They suck. They trap you in. They won't let you out. If it's a good product, it shouldn’t need to have some long contract. Our thing is five years old. We've got just two more years, and we still don't know how to use it.

We had a false alarm about a year ago and that was the only time we've really had any contact since we signed up with ADT. They called to see if there was an issue and there wasn't. My system seems to work as intended. It's a fairly good deterrent. The best thing is being able to check the status of the alarm in the various doors or windows when you're away from home. Being able to do that remotely is always a good thing. Also, the price has been very stable.

ADT had a very professional sales rep. He knew his business backwards and forwards. I signed up with ADT because he knew what he was doing. The installation team was very thorough. They also knew their business and they were very professional. I was very pleased with them. I love ADT's price. I had a couple of counter offers, and ADT was very competitive.

I'm very happy with my service. The customer service is very nice and it's easy to get in touch with them. I had to call two times and both times, they right away helped me solve my problem. Also, I love all the features that I have. Plus I have all the cameras as well.

Every time I call for help or I need advice or there's an alarm, ADT is right there. It's within 15 seconds of the alarm going off that my phone rings. They are tremendous. Years ago, I had a bad experience because the equipment was so old that it couldn't be serviced. ADT was giving out free installations, but they wanted to charge me 300-some odd dollars to come out here and put new equipment in. But if I was a new customer, they would have come out and did it for free. So what I did was I canceled it and I went to Brinks and Brinks came in and installed all-new stuff for me. In fact, the equipment still has Brinks written on it. Then, ADT bought Brinks. So, I was back to ADT again. I didn't really lose anything but for a while, ADT lost a customer because of a local manager that didn't do what he was supposed to do.

MY ADT system is doing its job. I've only had one experience where I tripped the alarm myself and I got an automated phone call saying that they detected it and detected that I ended it by putting in my code. It's difficult to get ahold of ADT because you have to go through five prompts to finally get a live person to talk to, and that kind of angered me a bit.

The sales rep was very reassuring in the fact that if we had any issues, he would be more than happy to personally come take care of anything. Also, the installers were very personable and easy to get along with. But I had a question one time and I tried to use the chat room option that they have online to ask those questions and that was not successful at all. I ended up calling the sales rep and he personally took care of the issue that I had. Other than that, I know the system is working because I have set it off by accident several times. I'm able to disarm it fairly quickly but I have done it one time where they had to call me because I couldn't get it turned off quick enough. The security is well worth the amount that I paid for.

Some of the ADT reps were satisfactory. Some of them were not. I ran out of batteries for the motion detector. They’ve changed style and type since then. They sent me the wrong batteries because they sent me one for a newer model, and in fact, I have an older model and they don't stock them anymore, so I had to go and buy it at the battery center. After I was billed $13 for it, and then had to call them up and tell them that, the guy I dealt with told me I wouldn't be billed for it because it was the wrong battery. It did me no good. It would cost them more to have it shipped back than it would to just let me have the battery that doesn't fit.

I'm not happy with ADT because when I first had my service upgraded, I didn't realize I was gonna be paying so much. I'm just living on a fixed income, and now these payments put me in a bind. I do love the service. I've been with ADT since I had my home. When I bought the home, it had a security system in it but it was old. Then I had it upgraded because I wanted the camera outside, which I didn't have. I did have the smoke detector. They just recently upgraded, and I do like the equipment. It’s just the price went up. Before, I was paying 25. It went up to 142. They didn't tell me that before I did an upgrade.

I have ADT at three of my locations and at my house. My ADT Home Security service is horrible. It hasn't worked in years. I pay 30 bucks a month for nothing. I tried to cancel them about a year and a half ago. They came and fixed something, but it never worked. They did something to the main panel, but the panel in our bedroom never worked. So, we got them unplugged now. They're worthless. On the commercial side of things, they've been worthless as well. I've tried to get all three of my locations together on Control and I only see two. One of my partners only sees one. Crazy. I don't have access to one and all I did was ask them to put them together. I thought that was a simple request. Don't use ADT.

The sales rep was very good and it was easy to get in touch with them. The installation was very easy, as well and I'm very pleased with the features in my package.

I've had ADT for a long time. I've had it installed for over 15 years. We had it up upgraded about three years ago. When the they came out, they installed a doorbell camera. And then two weeks later, we found out that they switched the doorbell cameras over to the Nest cameras. We didn't care very much for the doorbell camera and we asked if there is any way we could change it out to the upgraded Nest camera? They said no. We're kind of upset that they installed this one. And then come to find out that they're not using the SkyBell, and they're starting to use the Nest one. We were hoping to be able to switch out to the Nest one because of the grain quality and the quality of the picture. We weren't very happy with it. They pretty much said, "No, you would have to buy a whole new doorbell camera."

ADT’s price is a little bit higher than other products. There should probably be more incentives as far as newer products that are available to customers that have been with them for a while. One thing I've noticed is that we get a lot of ghost ADT people. People say they’re calling from ADT or they’re a tech. I would have to turn around and send that to someone at the office because these are people who are trying to scam me. But that comes also from teaching and learning from ADT because they say this is not the right person or that they don't usually reach out to us.

ADT has been really good on the customer service any time I've ever had an issue. I would call them, they would take care of it. Their techs have been good. I only had one guy one time that gave me an issue. I'm very satisfied with the features that are included in my package.

ADT sent a crew up here from San Antonio, and all they brought with them were wireless cameras. Then they figured out that my Wi-Fi wasn't strong enough. I said, “You put up the other kind of cameras in hardwire, just hardwire.” They said, “Well, we didn't bring any other kind of camera.” I said, “It sound to me like you made a trip from San Antonio here for nothing then.” So, they took off. A week or so later, they showed up again. It was on a Friday. One of the guys working on it is a young guy, and I could tell he was only interested in a paycheck. I told him, “We need to get a wire underneath the house.” He went underneath the house once before lunch.

I lived in Alaska and we had ADT. We had wonderful service all the time. If we had any situation at all, they were right there. We're clear out of town, so that was really good. However, If you have to have anything done to your system now, they charge you to come out. They have a big enough clientele that when these guys are out selling things, they could stop by and make calls on the people that have had the coverage for years. About two years ago, I got the warning that the batteries were bad. I called them and told them, and they sent me the batteries. The batteries are still in the bag hanging on the wall, and I haven't had a warning that the batteries are bad so I wonder how accurate the equipment is. They could contact their customers once every two years and make a house call to make sure everything's working okay. But they don't.

I can't hear the alarm. It'll say front door but if somebody was coming to my house, I wouldn't hear it. I let ADT know but they haven't responded. I don't know how to make the volume come up. Also, they don't tell you they have two size monitors. The monitor that the installer brought me was very small. I ended up getting the bigger monitor but I had to pay for that. It's trickery to me. They ought to be upfront.

I like ADT. I have alarms and sensors in the house on all my windows and doors. When my windows and doors are open, I know which one it is and I also know if someone's entering or leaving. I also have the motion detector. I can't see all over the house but at least if something is open, I know where it's coming from. I have the breakage feature as well so if a window is shaking or even cracked, it's gonna tell me somebody is trying to do something. Even if I drop something and the room shakes or it shakes a window, it's gonna say window breakage, even though it isn't. It lets me know it works.

We have had a rocky course with ADT. We had called multiple times, and they kept saying the issue was our fault because we didn't have a strong enough Wi-Fi and we needed to buy other equipment. It quits working for a couple hours then it starts back in again. They keep saying it's because our router is too far away, but it's almost on the same level as the front driveway camera and none of our other cameras are having any problems with it. We went through seven months of having problems before they finally had a technician go in and look at it. We asked multiple times to have someone come out. We wanted them to come out and change the camera, but they said it would take over a month and they didn't have anybody locally that could come. Had I known that, I never would have bought a system that doesn't have anybody locally that could come.

The young man who installed our ADT was named Brandon and he was very helpful and knowledgeable. He took his time and explained everything very well. The system is very functional and we haven't had any issues with it. I also like the remote access. We feel very secure.

The front and back door ring bells of our ADT don't work. They said, “We can't do anything for you unless you're standing by the panel.” I don't like their attitude during this process. I also don't like the fact that I'm paying for a service I can't use. I can't wait till the service is up, and I'll never use them again.

On our ADT little thing, it says it's connected to the internet, but our cameras aren't working. But the app works. The overall quality is okay. I wasn't there when they installed it and I didn't want it installed and with the cameras. My wife was there and they made it under the impression that it was gonna be a trial and it wasn't a trial. I tried to get it to where we could get it refunded, but she signed the contract. I was trying to get out of it but you have to pay it. So, it was a bad deal. But, it is what it is.

We moved here two months ago and I've had ADT since then. I'm happy with their service and it's priced reasonably. In New Mexico, we had them for years. They answered all the questions that I had. I have peace of mind with ADT. I used to work for US Protection & Investigation so I know quite a bit about burglaries. Also, ADT is who law enforcement people that I talked to here in Ardmore said they have.

The ADT system is fine but their customer service is atrocious. You get a rep offshore that goes through the same troubleshooting steps, even though they don't apply to you, and they don't solve your problem. It took me six phone calls to get someone onshore on the phone to be able to try to get a technician to come to my house.

Everything was good in my experience with ADT. The rep explained everything to me, installed it and showed me how to download my app. He was great.

The ADT rep I worked with was professional. The installers were also great, very knowledgeable and nice. However, we tried to log in, but we forgot our safe word. It was in a notebook and it got lost. So we called customer service to fix it because we lost the paper that had our word on it. And they said they couldn't do anything until we had the word. They were gonna send us a piece of mail with instructions on how to reset it. They couldn't do anything over the phone. But they never did. The app is the only way we can get it to work now. The app is easy and very simple to use. We just shut it off. Because if it goes off and we're not there in time, we don't have that word to keep the cops from coming.

We had one of ADT's security experts come out to our home after we had people shot at our home. They looked around our property to see exactly what we needed at no extra cost. That worked out better because a few months later, our home got shot at again. From the security expert's specialization of where to put the product and what type of product to have, they caught the perpetrators in less than 24 hours. They got pictures of them through a heavy downpour and to the car. If it wasn't for ADT, we would still be wondering this last time who did what. Even the police were amazed.

The guy who did the installation was helpful. He thoroughly explained where he was putting triggers and why he was putting triggers in certain places. ADT is responsive and the app is easy and convenient to use if you need to. Occasionally though, it takes a very long time to load as far as giving me the option to turn the alarm off from outside the house. I've forgotten the front door key and had to use the back door key, and that one triggers the alarm automatically instead of the delayed response. The app took a minute instead of five seconds.

There are bumps whenever the alarm goes off and I have trouble turning it off in the middle of the night. But my experience with their customer service has been fine. It's also easy to get in touch with them.

ADT listened to whatever our needs were, and we were happy with them to choose them. They are reliable. I'm overall satisfied with the system. It's always worked for us.

I like the system. It makes us feel safe being home. Having little kids, I like how the system tells you which doors or windows are open and when they're opened. Also, the reps have been good to help with questions or let me know what is offered.

I don't have any problems with ADT other than they're too expensive. I have to find another way to do it because it's too much money per month.

I like ADT. It works. I wanted to know what sensor control was and they showed me how to use it. When my sensors needed batteries, they came out and took care of it.

All is going well so far with my experience with ADT. I have had them for three years now. Every interaction I've had with customer service has been great. The gentlemen that have come out in the past have been okay. They knew what they were doing and they explained things that I needed to know. I am satisfied with ADT.

The installation of our ADT went very well. I'm very satisfied with my package. I can understand everything and I love it. The screen had different features on it and I like it.

Right before I went on a deployment, the alarm system was messed up. My wife and kid were at the house but ADT wouldn't fix it. When I got back home, I called them again three times about the issue. They finally got me a virtual tech and got the system somewhat fixed but still not to what we were looking for. Within three months, I got a text message saying that if I did an upgrade, I would receive a free doorbell camera. I did the scheduling process. I just had knee surgery and moved my PT date a day so I could make that appointment time to meet the technician at the house.

I'm gonna cancel because my camera only picks up certain activities. What am I paying for if the camera is not documenting what's going on? Yesterday, I was standing outside and flagging my hand in front of the sensor of the doorbell and it did nothing. At this point, ADT is too expensive. I had an over-the-phone thing done last year when the camera went offline, but the last time I had any contact with ADT physically was last October when I had an incident where someone was pounding on my door. I called ADT to find out if they had backup footage and they said, "No." When the representative was looking in the system, he said, "But your WiFi is fine." He couldn't even tell me why the camera wasn't picking up the activities.

We had some technical difficulties at first with alarms going off, but ADT got it all worked out in six months. The problem turned out to be caused by bad sensors which wound up to be too sensitive. They replaced all the sensors and I never got charged for anything. As far as them coming back out and dealing with everything that needed to be dealt with, I was pretty impressed. Also, the longer you stay with them, the price goes down. Plus, it's nice to be able to use the app to turn the alarms off and on when I'm at work. Having ADT is better than leaving your house alone. I can come to work and not fear something's going to happen to my stuff.

ADT's rep showed me my options in writing and gave me time to think about whether I wanted to sign up with them. Everything has been great. Recently, I bought the battery from Amazon and changing the battery was easy.

I don't like ADT. There are too many problems. My cameras kept freezing, buffering and timing out whenever I'm talking through the cameras with my children. The cameras kept going out and losing signal. At one point in time, the alarm also kept getting set off no matter how many times I put my code in. I don't mind the cost, but the quality sucks.

I recommend ADT to people. They say, "Oh, they're a little more..." I say, "It's worth it." I've had ADT for 10 years and have no complaints. When I have a problem, they try to do it remotely. If it can't be done remotely, they send a tech as soon as possible. One time I had an issue with my camera and they walked me through it remotely. I told them, "The camera is no good." After a few years, they wear out, so they wound up sending a technician and he had to verify it. They replaced the camera and I didn't have to pay anything. That's part of my service plan.

The system is working fine and I feel safer. For what I've got for the windows and doors, and then one camera, I'm paying $80 and it's a little much, but I don't care. ADT does a good job. They do what they say and monitor, and if the alarm goes off and I don't get it, they're right here. They've always responded. Overall, I'm pleased with ADT, but there needs to be more upgrades to the system without having to take out another update and add more money.

Every time I had an issue, there has been no problem in communications and it has been easy to contact ADT. I'm happy with the package I got. There was a defect in a few cameras and they were replaced.

We love ADT and they have been wonderful to us. But the cameras every now and then go out, so we have to call in and get them reset. Their reps have been good and easy to get in touch with. But some of them have a very heavy accent. Also, people can't recognize which button to push for the doorbell and which button to push for the camera in the front. They're both a little round and people will push the lenses and think it's ringing the doorbell.

I'm having trouble with the alarm system, and it takes too long to get through to people. Plus, every time I call, ADT always tells me they don't wanna come out and fix something. When we do over the phone, the alarm doesn't work good, and I gotta keep troubleshooting it.

Right now, I'm very dissatisfied with ADT. For the service that I'm getting, the cost is too high. I'm paying $42 a month, and I don't feel like I'm getting anything. I don't like that I don't get customer service at my house anymore. When one of my things fell off my door to the outside, they sent me a container of glue. They said that was their way of doing it now. They don't come out to the house. I like to pay for the service for them to come out and put new batteries in if they need to be replaced or when I have a problem with one of the sensors, for them to rehook it up. I thought about canceling ADT again because I'm not using the system at all because it’s gets so aggravating when it goes off in the middle of the night, and I can't deprogram it, and my call to them is, “Okay. We'll just do bypass.” A couple of times, I've tried to do it and it didn't work. It's working now, so I have it on bypass and I don't use it.

We reached out to ADT to get the monitoring, and our experience has been straightforward because we don't ever have any problems. Everything works fine, and if we have a false alarm, they're quick to contact us and check if the alarm is real or false. They do a good job on that.

My experience with ADT has been a bad one. We had a fire a year and a half ago, and ADT did nothing in consideration of that. I wanted to put the contract in suspension and then re-up when the property had electricity, but they refused to do so. They are charging me $59 every month because of that contract. I will never do that again. They're a company that's too big for its britches. I spent hours on the phone trying to get through to their different components to arrange this. I keep getting emails and text messages like they still think I've got a house there, and there isn't. So, I am just ignoring them. I suspect we'll be in court one day when they decide I owe them more money. I can't turn in the equipment since it was burned.

I had new ADT cameras and the tech who came out was excellent. The features included in the service package are good. I've been pleased.

The ADT system has been fine. They saved me in 1997. It's an older system, but it works. Other than that, if I call, they're always there and they answer my questions. The only problem I have is remembering the password.

I can't wait for my three-year contract to end because ADT is terrible. The attitude and demeanor of the reps is fine. It's just it's very difficult to get ahold of somebody. I had requested new window stickers and they ordered them three times, the wrong ones. Finally, someone had to come out and they couldn't install them with what they had. They had to come back. I've had a terrible experience with service from ADT. But it works. We had it go off accidentally and they called me right away. The response when the alarm goes off has been good. It's just customer service.

I've had ADT for quite a while now and the features that are included in my ADT package are good. Also, they've always gotten in touch with me.

My recent experience with ADT was very favorable. One is the person whom I spoke to over the phone was very helpful in trying to isolate the problem and help resolve it. Secondly, the service tech who came out to my house spent a good bit of time and was able to successfully resolve the problem. We've been using ADT ever since we've lived in this home. It seems to do the job and when we have an occasional problem, they are prompt to try to get that resolved for me.

My experience with the ADT reps was very good. I was having a problem with my system going off when I had it for Stay. It would go off immediately when I opened the door instead of giving me the time. They informed me how to make it go off after a selected time after a time. They walked me through that. I’m satisfied with ADT. But I wish I didn’t have to get a new system to be able to alarm it on my phone.

We seem to be satisfied with ADT. But our system is old. One of the things they could do better at is monitoring the systems and making sure they're updated with the latest technology. It also seems a bit pricey, but how can you put a price on your safety and peace of mind?

I hate ADT. They're full of crap. I've had it since 2014. Sometimes the panel box will continue to beep. It's malfunctioning. It also takes you all day to speak with a live person. You have issues with your equipment, they give you the phone to talk to and you gotta set up an appointment. Then when somebody comes out, they charge you for coming out to fix their equipment.

We have Arlo cameras and we also have ADT cameras. Somebody tried to break into my car, and the ADT cameras never picked up the motion detection. But the Arlo ones did, so that's a big hit against ADT. Then the unit itself would start beeping, like it would lose connection. They tried multiple times to fix it and they finally got that fixed. It's flukey and not reliable. Right now, our front camera is not catching any motion detection. And calling the hotline is such a pain that I've avoided it. Half the time, you can't understand the people on the other end of the phone. I've done it via chat, and sometimes, it's frustrating. But I need to call the hotline for them to try to figure out why the front camera is not picking up motion.

I'm pleased with ADT thus far. They fix issues promptly. I've had no issues. Any time I've called, my issues got resolved. Their reps have been very professional and knowledgeable.

The reps and the installers were pretty good. ADT seems to do a pretty good job. If my alarm accidentally goes off, they call me right away.

I called ADT and someone spoke to me and gave me three options. I chose a simple way. I tried to call a couple of days ago because my panel battery is dead. They said, “You can change the battery. I will order for you,” and I can pay for the battery. That's fine. But I asked if I go to the next plan for there's a doorbell camera. He said, “You have to pay $200. And the guy will come and set up for you.” I said, “Normally, they just to put it in there and I don't know you guys charging. I really don't know.” That's why I didn't know that, but they have options. When we called, they said, “You can call any time. You can upgrade if you need the panel at the door and anybody at the door, or you can see inside the panel who’s there, so you can upgrade that.”

ADT was already in the home that I had purchased. The system was already in place so I continued with it. But then I had to have it all updated. So, I wound up buying all brand-new equipment. I felt like I was stuck because I already gotten into a contract with them. Also, it took them about three weeks to even get my service up and running after everything was installed.

I've cut down the service to the bare minimum because my husband had dementia for the last three years of his life and he was forever opening the door when the alarm was on. But ADT didn't even bother to call to check. So I'm not really impressed with their service. They've cut my bill down from around 80 dollars a month to 40. I'm in the process of selling my house, so I'll be doing away with ADT after the sale. Their service sucks.

ADT is good. But to get in touch with customer service is very difficult because I go by phone and I don't go online. At the beginning of this year, I tried to get in touch with an ADT person in regards to my bill and it was very, very difficult. When they finally answered and I told them of my situation, they said, "Hold on for this person." After a while, the person came on and I had to say the same thing over again. Then she said, "Hold on," and they put me on to three different people and then I had to tell them about the same problem.

I called ADT last evening because we had a power outage and my system had to be rebooted. The technician who picked up the call walked me through it and was able to get the ADT back online. He was very nice and very helpful. When when we've had instances when someone didn't turn the alarm off on a timely basis, I don't get the phone call. Maybe because the system is turned off quickly, so they would not need to get in touch with us. But I could always call ADT directly to find out what their response time is before they contact me just to make sure that there was nothing going on.

The team has worked well to give us something running. The system has been pretty decent. I'm happy with it. If I had to get one for my personal residence, I'd certainly consider ADT.

The salesperson was very nice and pretty much laid out what was going to happen. Then the tech came in, installed the system, and was very knowledgeable and willing to help. For what the system is set up to do, it's fine. It's doing what we asked it to. But as far as can we see who's at the door at the time? None of this is set up. Also, I'll get a message about the back door and the system rings but there's no reason for it. Then I'll call the house and talk to my wife and she says, “Oh, I don't know. There's nothing back there.” But there's usually some way of verifying why it rang so I don't pay too much attention to it.

There are points where people could use the system, but it's expensive and it's gotta be worth it. If you are anxious about the safety of your neighborhood and your home, that might be a decent trade-off for you. But you have to think about it. I just don't think it was the right trade-off for us. Somebody offered us a discount in the beginning, which is why we opted to get the system. As it turned out, this neighborhood is incredibly safe and we probably didn't need it, and it was a huge expense that we didn't need. We had ADT in our past house, too, and it was as expensive and not that helpful. The other problem was with that other system, we have four cats and the cats would trigger the system periodically. So, it was more of a problem that the cats would trigger it than assailants getting into our house. And that was a much less safe neighborhood.

Ralph was my sales guy and he was fine, but there were a couple of miscommunications with the whole doorbell thing and what I would have to pay. I've had to go through a couple of different doorbell cameras because they weren't great. It's annoying to me that I have to pay Google Nest an $8 fee a month just to be able to see my videos when I already pay ADT almost 68 bucks a month for all my services, plus the doorbell that I had to purchase. When I wanted to get rid of ADT, I couldn't because they said I was still under contract. Overall, I'm somewhat satisfied with the service package that I have. But I could have it doing more, but I don't really know all the other features that could be offered. All I ever do is just set my alarm and disarm it.

I was considering dropping ADT because the technology had not advanced, and I didn't feel I was getting my money's worth. I've been with them a long time and the cameras were outdated. So, they updated what I needed to have updated, and I'm happy now. I had a bad experience, and when I called the customer service initially, it was coming from Indonesia and that really pissed me off. There was a big language barrier. The repairs went very well, though. They really haven't upgraded the camera system and they wanted a lot of money to do so. They put in a different camera system, so what I really rely on them for is fire protection. They'll notify the fire department if your smoke alarms go off. One of the biggest things about ADT is their smoke detection.

ADT was very helpful on the phone. They have been responsive if there was a problem at our house. The system is functional. It's a little difficult to understand at first. But after having it for 11 years, we're used to it. It's easy to sign in and out. It's expensive to install, but it's very reliable. I feel very secure.

I like ADT from day one when I became a homeowner. Everything is excellent. I have a good experience with ADT. They have good customer service. But the price is getting a little high so this is the last year I'm gonna keep it.

I would recommend ADT. The installation was good.

I've called ADT to see about renewing or reducing. When I originally signed up, they said my monthly thing is almost $50 and it was because of the equipment, which I get, but it's more than two years now that I don't have a contract and they couldn't do anything on the price. So, I keep the service, but I'm not happy with it.

I'm totally satisfied with ADT. Their reps have actually been very friendly. I called to get rid of it because I was like, "I'm trying to cut back on bills. I'm not going nowhere right now and there's always somebody. I don't need no alarm." They gave me a discount to keep it. Initially, when I moved in Troy, I needed a system to make sure that my father could beep so that I know if he tried to access the doors. I got ADT. ADT is really reliable. I have not had any issues. And when something did go on or when at least they were made aware of it, they reached out to me. I didn't even have to call them.

The installers knew what they were doing. They were in, out, and on time. Even when I sold the other house and I moved to this house, it was easy. Kept the other service on until I sold it. As soon as I bought this one, they were here the next day and had me all hooked up. However, I had a malfunctioning smoke detector and I was on the phone for an hour. The guy was in India based on his accent. He had me running up and down the stairs checking this and that. I'm 74 years old. I can't go up and down the stairs.

When ADT quoted me the price, the initial installation was not what I would pay. But if I could get out of my contract at this point, I'd jump like a Mexican wrestler. Most of the time, ADT would tell me that techs would come from a window from 8:00 to 12:00, but they would not show up. And I would get a phone call at 20 after 4:00. Also, I thought I would get a credit on my insurance. I get a lousy $5.00. I got a thing in my house that tells me that somebody broke in. And I get a phone call from the police that somebody did. I could leave my dogs there and get a better response. My dogs bark when somebody comes to the house. That's as much as I get out of the system.

I'm not happy with ADT because I asked to get my bill lowered, and they hung up the phone on me. I just wanted to lower my bill because I've seen the pad that was the LCD and it's not the one that I have. I tried to tell the guy that it hasn't been working whenever I try to set the alarm. It just says garage door is open and it's not. They were supposed to send somebody out to fix it, but they never did.

At the time, ADT's system was the newest thing out. But now, it's old. ADT hasn't come out and check it. The batteries would go, I would call them, they would send me batteries. One of the sensors has not been working for years. I don't use that sensor so it hasn't bothered me. Other than that, the system does what it's supposed to do. When the alarm does go off, ADT is persistent with calling.

ADT is a good company, but they have to take care of their customers. They have to check their customers' equipment. Make sure everything works. I've been a customer for 10 years and they have never come and check their equipment. It was just phone calls. The main thing that I want them to do is good installation. They have to have a good installer. Otherwise, we would always have a problem. The workmanship is bad. My alarms don't work as they supposed to. Some of the keypads need batteries. And my cameras and doorbell don't work. I have a lot of problems. I cannot get anybody to fix anything on my business. Also, the installer stole some tools out of my garage. I called ADT and they told me that I had to call the guy who installed them. I did. I don't know if he died or I could not get ahold of him. He was an old guy. But ADT would not call me to let me know anything. I'm ready to change companies.

We've been with ADT for more than 15 years now. I haven't had any issues and had pleasant conversations. The only thing is there might have been too many phone calls. Other than that, the system works fine. One thing I don't go along with is all the individual equipment that they have is battery-operated, but that's just the way it is. I like their quick reaction when the alarm goes off. We haven't had any issues because we keep everything up-to-date and we try to make sure that everything's running without any hitches. We had one incident where we took a door off, put a door on and we wanted to just take the sensor and put it on the door. ADT told us that somebody would have to come out and put it on, which we couldn't understand. That was the only thing that I didn't agree with because it was the center. It wasn't like we were putting the panel on.

Don't get ADT. They don't follow up on phone calls and security system issues. They take their own good time doing it. I always had to wait several weeks whenever somebody is in the area. Also, they didn't come out to fix stuff that would need to be fixed. The alarm worked out of sync on the door, so the connection didn't meet. The pad was so old. It didn't work properly, and it still doesn't. It would say fire. It would go off, beep for long periods of time until it stopped on its own. I didn't know how to stop it, because it was something in the system. It was a defect in the pad. I didn't feel safe with it in the home. I need to call somebody because I need them to stop taking the money out of my account. I'm getting ready to cancel it, because after me having them for all these years, they sent me a letter saying some kind of service I'm supposed to get that they were no longer doing.

I now have an upgraded and better looking panel. Also, the police call us quickly. That is ADT notifying them. We're happy with ADT.

ADT deals from 1:00 to 4:00 because it doesn't narrow it down. And whenever I came, the tech showed up at another time, 10 until 4:00, and I wasn't home. I was down the street and I didn't get the service I needed. This last appointment, I didn't make any plans because it wasn't on my calendar. He said we made plans the first time. But the first appointment I did, he showed up 10 until 4:00 and he said, "It's gonna take some time."

ADT is a good company, but sometimes it's hard to get a live person to come and help me. But if I complained enough, they would send someone out and usually they would not charge me. They have satisfied what I wanted. They are very good about saying when we should upgrade things or they changed some things that had to be upgraded. And when they came, they showed me new things. So, I have updated my system from the beginning. It has worked out well.

I took it on at one price and ADT lowered my rate. So, I wonder if I need it. I started out at $55. Now, they're up to 75. I got a house with six doors, which I know cost more. I got six sensors on the doors. And I don't know if my motion detectors even work. I got three of them in the house. If I had a good dog, I'd eliminate ADT. I just want the dog to be my protection.

Everything has worked just as it was designed. The young man from Kansas City that came was personable and made everything go exactly as we would have liked for it to go. Also, I've reached out to ADT a couple of times and it was always satisfactory. If you felt the need for coverage or alerts, call ADT and see how it would work for you.

ADT's customer service has been horrible. I called them to cancel and they told me it would cost me $700. I said, "What? Are you kidding?" "Nope, nope. We're not kidding." The guy was very rude about it, too. He didn't try to explain anything. I'm going to keep it until the contract runs out and I really hate it. I wanted to cancel because the system hasn't worked in almost a year now. It's just garbage right now and I'm paying for nothing. It's almost like a reverse ripping me off. It's like somebody robbing me, but they're pretending like they're protecting me. I'm very disappointed, very upset with it, and I can't wait for the contract to end so I can cancel. We haven't used it in almost a year, but I keep paying every month for it. So, it's very frustrating and I will never go with ADT again.

ADT's service has been excellent. The camera system is excellent, too.

My impression of ADT's customer service is poor. It used to be excellent. When I called, I immediately got a human to speak to. Now, I would call and I speak to an automated system, and I have to drill down until I get to the right person. It's annoying. And there are people I speak to who seem to be overseas. It's difficult to get my point across and get the issue resolved. So, my experiences with their service have not been good.

The system is great and works good. Also, the app is convenient and easy to use.

The sales rep was informative but a lot of the things that he made promises on, like no charge when a technician comes out, is not true. The equipment keeps going in and out and it's annoying when I can't troubleshoot it over the phone. I have to get a tech to come out and then they charge me for it. Overall, it hasn't been a great experience but it's not bad enough where I would say I wouldn't continue to use them. I am planning on moving and I will use them again.

The whole service feels like it's a scam. 80 bucks a month is ridiculous for the service they're providing and I paid a lot of money upfront. I paid $5,000 for this thing and we asked them for basic stuff like the ADT sign for our front yard and it's not built in. They said I gotta call a different number. We called five people in their corporate office just to be told no in getting a sign for the front yard to say we have a security system.

When I got the doorbell, I thought that was free and I didn't know there was a cost to it. I don't mind paying for it but I wish they explained and went over everything and took time with the customer to show them how it works. They didn't show me everything, which is what I was really displeased with when I first got the system. There are some things I didn't quite understand and I just had to pick up pieces. Then, when I called, sometimes I get the help and sometime I couldn't. Also, I had a little trouble with it when they overbilled me. They billed me for a bill of $297 or something like that and I couldn't understand why, but they did pay me back.

I'm glad I have ADT. It's so easy to use and I'm glad about that part. They told me how to work it when they installed it and they also came back to show me. I am happy with the alarm system and the monthly fee is reasonable.

They came out and took a look at our system. They've been very positive, they know what they were talking about, and they're very professional. We got what we needed and whatever they recommended for us is really good. I'm not a big fan of the Google Nest system, though, but other than that, it's fine and it makes me feel secure.

The sales reps at ADT never told me it was a three-year contract that I entered into. The consultant came out to hook up the system, which came with the home, and I told him I really didn't wanna pay anything since I'm always home. The next thing I know, I'm being charged. I called ADT back about 16 months ago and I said, "Why am I being charged?" They said, "Oh, you entered an 18-month or a three-year contract." They said it was all a contract online and I don't remember ever signing it. I think the installer signed it then on my behalf. It was an electronic signature.

I told the ADT rep what I wanted to secure. I stay at home a lot but when I'm gone, I have packages on my porch. I wanted a camera. I wanted a doorbell ring. He said that my doorbell didn't work. Come to find out it does work. I ended up getting a keychain and two cameras. The cameras have been working great so far. I never had a problem with the thing that's in the house. When they do go off, ADT calls. Since having the system, I feel better because when I'm in the house by myself, I put it on stay and it could go off if somebody who is not supposed to be in here is here. So, I feel secure. I experienced a sense of security. I could leave my packages on the porch. They're being watched by the camera. So, if somebody comes and takes my packages, I know who took them. I feel good with the system and the area that I'm in.

All the interactions I've had with the reps at ADT are positive. They answer questions, and when I've had alarms, they respond immediately. When I upgraded my system, I was here and the man who came to install was professional and nice. He did what he was supposed to. Right now, I'm having a problem with my system because my keypad said that the one in the bedroom's battery was low, so I had to go around because I got six windows in here. I had to figure out which one it was. And when I took one of them, a loose something popped out of it. I called ADT. Instead of them sending somebody out here, they sent me something to put in there. I haven't even tried to fix it. So now, the only way I can use my alarm is to arm it on my phone.

When I first became an ADT customer, there were a lot of things that were told to me by the sales gentleman that weren't the case. If my $100 was gonna be refunded, then they tried to bill me for the sensors. I've also had issues with my tablet since November. I've called a numerous amount of times. They finally sent someone out and tried to bill me for the service. It ended up getting refunded, but after I put up a bit of a stink. And the service doesn't work consistently. I'm not exactly happy with ADT. If I weren't in a contract, I would go somewhere else.

I'm happy with ADT. It's been good. When I had a problem, it got corrected right away. People who came out to service were always very knowledgeable, polite and nice. However, ADT is a little expensive. They keep going up in price and it gets harder for us folks who are on Social Security and a pension.

ADT's customer service reps have all been good. They're on top of everything, easy to talk to and they get back to you easily. We just had a recent issue where I had to make contact with them. A repair team had to come out and check my system and they fixed everything right away. They were awesome. I'm happy with them. I do use the app and I like it. ADT is a little pricey but I feel safer with the system put in.

The service of ADT is just not good. It's hard to reach someone and it's hard to get them to come out to your house when you have a problem. They need to go back to the old way and show that they care about their customers. It's a security, so we need to feel secure. It's not good when you have a security system and you don't feel secure. When you're calling them, they want you to be the IT person and we don't work for them. That's why we have them as a provider because we need help.

Everything is going very well with ADT. The installation of my system was good. They took care of business. They were very courteous, professional and thorough. They've been on top of things. The only issue I've had over the years is I have to charge for the new batteries. Sometimes I thought that was a little bit goofy. But other than that, I'm very happy and satisfied.

ADT is working perfectly and we feel safe with it. We had ADT back in the nineties, so we knew to go with ADT. We used to live in Ohio back in the ‘90s, and then when we moved back, we went with ADT. We like the security on the windows. We also like having the Google pad.

I'm not too happy with ADT because things are not working. When I try to get technical support, it doesn't happen all the time. The closure of the windows is not connecting like it's supposed to. I'm just tired of trying to deal with it. And when I call ADT, it's hard getting through to them. So, you burn out sometimes. I'm thinking of going elsewhere.

I started with Protection 1 back in '06 and then they were bought out by ADT and everything was a seamless transition. I was so pleased with them, I bought them for my new house. Everything has been positive with my experience with ADT. They asked questions about what I was looking for and they responded with various options for what they could provide. They were professional and their service was reasonably priced, too.

Since ADT merged with Google, it seems that the service has gotten a little bit more expensive. I used to have free service calls with them and now I pay for the service calls. In fact, I just had someone come in to give me the little remote thing and that cost me $129 just for him to come in and program the remote. But the service has always been great. Whenever I need to contact them, I have to do everything by phone and they always answer right away.

I had ADT for years and when I moved last August, I went through a company in down south to get my mortgage. They hooked me up with an ADT man there and it was a bad experience. He went over what he thought I should have and I told him what I wanted. Then he sent out someone and that person went on and on about the things that I should have. They used a little scare tactic and before you know it, I was up to $1,000. But I didn't go with it and I just went with some of it. I’m 73 years old and I did not want a big bill. I also had no idea I was going to do a contract. I would love to get out of it and to deal with somebody in this area. But the one I got is for three years.

I was with another company, with my last house, and I decided I'd go with ADT. The realtor suggested it to me, and now, we've had the system a little over four years. I feel very secure.

I'm sorry I have a three-year contract with ADT. When I was getting my loan from the loan company, they offered a concierge service to hook up a lot of things and I got a little swept away because I was under a lot of stress to sell my house and because I lost my husband. I didn't realize I had a three-year contract with ADT until after the fact. The guy that installed the system was wonderful, but then my follow-up calls with them were a little to be desired. However, it's okay now. I'm using the system, and everything seems to be working fine.

The sales rep was good. He convinced me that I was in a high crime area and that it was a good idea to have the system. The price was a little above average, but then the service is well known. Subsequently, I found out that a high crime area is around but not anywhere close to me. It wasn't stressed to me was how long the service contract was for as well. I found out about a year later when I thought about getting rid of the system that the contract was for three years, so I'm just waiting for the contract to run out.

ADT is a good system. The touch screen is easy to operate, and I like the idea that I can just touch it.

I got a mailer from SafeStreets and decided to take advantage of it. I was supposed to get a $100 gift card, but I never received it. I've been with ADT for at least two years, and I've made mention of the gift card before but nobody's ever done anything about it. Other than that, the installers were great. They were prompt, professional, and knew what they were doing. At night, when we go to bed, we have the motion detector, and I like it.

The cost reasonable and I'd recommend ADT, but there are issues that need to be taken care of. I have a lot of difficulty with cameras going offline. I have to call ADT about once a month to get things reset, and everybody that I call to deal with is excellent. They're very informative and knowledgeable, and they try to help. I just wish I wouldn't have to reset it sometimes. If I'm out of town, I can't reset my gateway from there.

ADT is a good company, and I've been with them about 20 years. I called and got a price, then when the installer came, they had this Docusign thing. When I signed up, it was something different than the price that I had been quoted. Other than that, the quotation was good.

The installation of our ADT system was pretty easy. The installer came out and told us what he was going to be installing and he was very friendly. So far, the system does what I need it to do. But when their door-to-door salespeople sold us up on the system, they told us that we were going to get a 20% discount on our home insurance and we found out that they were not truthful. Whenever we gave our homeowners insurance the information, it ended up only saving us $10 for the whole period and not at all close to what ADT's reps said it was going to be. ADT also needs to change the wording of their six-month guarantee. On the website, it says six-month guarantee where if you're not happy, you get refunded. But when I contacted customer service, they refused to honor it.

ADT's reps came out and handled the installation quickly. They gave me the stickers that they thought I would need to put on my doors or windows and a sign, and nobody has stolen them yet. They occasionally send out a refer-a-friend or a family member thing and there's a $200 incentive on that. I've talked to a couple of neighbors but they don't want to do it. Other than that, I called ADT once for a battery and they're sending me out info on how to change batteries. I also called them for a replacement of a sensor but we were guilty of that part because it needed cleaning. So we went out and got a little telescopic duster. And when my wife cleans, she cleans all the security sensors that we have.

ADT is good but they're getting more expensive. So cost-wise, the other competitors are much cheaper now. Also, when the alarm goes off, the app doesn't really give me a ring so I can see what's happening in the house. They should add that to the app.

I haven't had any problems with ADT. They’re prompt whenever the alarm goes off. We had to contact ADT recently for something that had to do with the outlet on the wall. They sent someone out here. It had something to do with the battery out on the shed, though. They talked me through installing it myself. Overall, I like the system's protection. It is prompt about going off or if the door is open. What I dislike about it is it's not loud enough. My husband and I were asleep one night, and the alarm was going off. They had to call us to let us know to get up and turn it off. It was that low.

I've always been happy with ADT. I set the alarm off accidentally twice, and they followed through with what was supposed to be done very well. They dealt with it very well. I was pleased. I like ADT and everyone involved with it. The few times I've dealt with people from ADT, they were great.

ADT is all right. I've had them as a servicer for quite some time now, but I'm considering some other options of securing my home at this particular moment. I wish things would be better. My unit is due for an upgrade, and I've been having issues with the battery and everything else for some time now. ADT doesn't seem to be overly concerned or too responsive when I call to get someone out to replace the battery and everything else. They always wanna charge me for a battery when the battery should come with the actual system.

ADT was a little bit misrepresented on the ability to be able to cancel the service. I'm not happy with that part. The representative told me that I could cancel. I've been using the service now for all this time, but they're too expensive for what I need here. I need a video system, and they're way too expensive on the video system. I was looking at a video system, found one, and called ADT to cancel, and they said they couldn't cancel it because I got it through a third-party vendor that they used. The other party had to cancel it. If I cancel it, then I got to pay them over two grand. I was misquoted on the information.

The installation was a piece of cake. And the system's features are very good.

My camera hasn't worked since last fall, and it was partly my fault because they sent me a camera in the mail, and I'm 77 years old, I'm not climbing a ladder and changing the camera. So, it's not fixed. I was thinking of just canceling the whole thing because I'm paying a fee for a service and it should be warranted. I've seen rainwater pouring on it. So, it's in the wrong place. I'm not really happy. ADT's customer service reps were very nice, but when I go away, I'd like to know that my cameras are working, but they don't. Sometimes, the door doesn't work. They're not very clear. If somebody came and walked in the back, I could see the person walking in the back but I wouldn't be able to tell who it was.

ADT is not on top of their business. Every time I had a problem, I would call them, they would blame it on something else. Half the time, they don't know what they're doing. By the time they answered my question, they transferred me to five people, and they would keep on handing me to somebody else. I'm not happy with their service. They don't mind getting people to get their money and their business, but when it comes to time that I would trying to explain to them for a problem, they don't care if I left them or not. Also, the system does not work good and I'm not happy.

We did the monitoring with ADT, and we have the camera service, which sucks. It's only 30-second little clips. It does store it in the cloud. Sometimes, it doesn't work when I need it. It takes too long to pull up. When I don't need it, it's there instantly. So, just for an instance, I had an incident. The sheriff came over to the house. I let him in and tried to find the clip, and the camera is not even working. I tried to find another clip, and we could see one of the sheriff officers walking through. When I have an incident I wanna report up, I want that thing recorded 24/7. If I need to go back two minutes, three minutes, or a day, I wanna be able to do that. It's not reliable.

ADT's reps made it very easy, and made an appointment to send a man out to do the work. It went smoothly, and explained what I was about to buy, what I would pay for and what I would get. So, it was all great. I'm happy with what I bought. Also, the techs were very good because they had to go under the house. They were very careful and willing to do things. I hate going under there. But they did that and got everything put up like it was supposed to.

ADT is good to use. I may need to upgrade my doorbell because we don't get as much as what I see advertised on television. But I like the idea of it. I'm satisfied. One time, there was something on the system that was going out and we called. Somebody walked us through what needed to be done, and it was a good interaction. Somebody came out here recently. He was looking for some kind of a switch thing. And when he went into the rooms, he was not careful with what he did in the closet. Even though he was told that there was no such plug or switch in that closet. Just dragged the clothes this way, that way. And he took a long time to get to the point of what he needed to do. He seemed to be trying to find easier ways out. And in the end, he had to do what initially he thought he had to do. He did his job and everything was good.

I would have ADT offer more things, like the doorbell where you can see people, like Ring. Other than that, I'm satisfied.

I've been with ADT for over 28 years. I tried to ask for a free upgrade to something better but they just told me no. That's surprising for a customer as long as I've been. I felt it was unfair for them to tell me just no. I should have a better keypad. Other than that, everything is fine. The alarm system is good. The windows and the door locks are fine. When I had a problem with anything, ADT helped me out.

In the past, ADT was pretty sloppy but lately, it's been very good. The workers that came here were lazy. They didn't really wanna help. I asked them to go into my phone and do this and do that, and they would get the phone back to me. Now, they got better workers to come into people homes. They're more nicer. They're not in a hurry. Also, ADT paid me back when I told them about how they went into my account twice. As far as anything else, they did help me with my equipment a couple of months ago because the doorbell burnt out and it shouldn't have burnt out. David and I spent $1,900 for our equipment in the house, and they said, “Oh, you're gonna have to pay for it again.” I said, “No way I'm gonna pay for something again, and I had put all this money into my home.” They did fix it for free.

I have several homes, and we have ADT systems in all of them. The alarm monitoring is timely and accurate. The ease of use of the app is fine as far as turning the alarm on and off as needed. I had a couple of issues trying to get some yard signs, which they would not supply me with. Also, there have been issues with one of the panels. But those guys have been fine.

I'm fairly satisfied with my ADT service package. I've added cameras and Wi-Fi and the technicians were very good and very knowledgeable.