ADT Reviews

We had 24/7 cameras and a box in the back. Our cameras stopped working about 2 months ago and I called. You had no problem sending someone out to fix it. Well they said we needed new updated cameras for the 24/7 surveillance. Well he installed cameras and took the old cameras and box. Also charged us 895.00+ installation. Over $1000.00 Well these cameras only record clips of a couple of minutes and only when triggered. That isn’t what we wanted or needed.

This company is to be avoided at all costs. They are not run well. Their customer service representatives say inconsistent things. They refuse to respond to multiple letters I have sent regarding my dad's account. I called and they were unable to transfer me to a supervisor because of a problem with their system. The system they installed for my dad never worked right, the fire department was called out erroneously on more than one occasion, and now they are making it very difficult to cancel his contract. They are harassing a senior citizen and threatening to harm his credit simply because he refused to pay for a service that has never worked right. Seriously, AVOID THEM.

My home was destroyed by Hurricane Helene. I've been an ADT customer for over 15 years. The only thing they cared about was getting a $1,000 cancellation fee because the customer service representative said, "your insurance will cover it, why are you worried about it?" They showed lack of empathy and compassion. What they did show was American greed at its finest. I will never have ADT again.

We installed ADT about three years ago now and the security system we have no complaints about. It's easy to use, sends alerts if necessary. The few times we've triggered the alarm, ADT has been very prompt in calling right away to check and make sure we're alright. That being said, we were upsold on a "smart" thermostat and it was complete junk. It was improperly installed to begin with where it could connect to either the AC or the furnace but not both. When the weather changed we had to basically change the wiring to whichever we needed. We called ADT about it and the customer service rep my fiance spoke to didn't understand that we were calling about the thermostat until my fiance read off the product number. My fiance said he had said "thermostat" at least 6 times prior to that.

I have had ADT for over 12 years. Because of that I purchased solar through them. Well they decided to cancel their solar division, but supposedly still provide support. I contacted them because of storm damage (I live in Florida). I didn’t ask for anything other than support to find answers to my question (nothing financial as I knew they didn’t owe me anything other than support). Phone support pushed me to chat support. Chat support pushed me to online support, who pushed me back to phone/chat/online support, etc.

I always heard horror stories about ADT so I stayed clear, now that they bought my account from Alter all the stories have come true. I have always paid for premium service from Alter, this covers me if my system needs repaired or replaced, it's free of charge, ADT bought my account and will not honor the 3.00 a month extra I have been paying for years to Alter, ADT even has my contract posted on their web site in my account. I spent hours talking to people at ADT and they will not replace my system unless I pay 509.00. I talked to 5 different people and the one lady named Carmen said, "I am on your side; this is not right." The service Tech said the same thing then shook my hand and said, "Good luck."

Good afternoon, On Sept 19, 2024 I had ADT install some equipment as a new customer in my home. For years I have been with Vivint. Due to the fact the tech could not help me fix my panel with Vivint. I went with ADT. I called and spoke to a lady on the 800 number. To set up getting ADT installed in our home the week before. She told me that some of Vivint’s equipment could be used with ADT. She put me on hold and came up with a plan of your equipment for our home. I told her I needed a camera outside in the back. She said a flood light camera. I was like, "Ok," and I needed a panel, garage door sensors, front door and back door sensors and some more stuff. The day the tech came out to our home Sept 19, 2024. He said that the employees that work the 800 number for new customers don’t know what they’re doing. I didn’t get none of the equipment I was told I would receive.

DO NOT USE ADT!!!! I had ADT installed 2.5 years ago and was locked into a 3-year contract. When I set up services I had 3 door sensors, 1 Yale door lock, 1 motion sensor, and 1 indoor camera. I just moved 2 weeks ago and called ADT to do a relocation to have my services set up at the new address. I was told by the relocation representative that I had an older system and ADT has upgraded to a new portable system, but not to worry. ALL of the equipment I currently have will be included when the technician comes out to install new services, and that I would receive a FREE Google doorbell camera. I was told to leave all my equipment at the old address.

The battery went dead a couple of times on our ADT system at different times. But anytime we've called them, they have treated us very well. We've been with them for years. Also, I used to have a security company and we've dealt with ADT quite a bit.

My friend had one of ADT's systems and I arranged to have one put in as well. For the most part, their service has always been good. Right now, I need to get someone to service my ADT because sometimes when the big trucks go by, it seems to set off one of my sensors on the side street and it's always that same one. And it always does it when I'm at work. So, I'm thinking maybe we need to put a new sensor on that one window. I'd tell my friends that I've been very pleased with ADT and that the system works. I usually get called right away when there's a false alarm and I've had no complaints with the system, other than we had to change a couple of sensors a while back. Their price is good, too.

I've had some issues and the customer service has been okay, overall. But I'm not satisfied with the features of the system. ADT should send somebody out here and get my Wi-Fi connected correctly to the system so that it's always connected.

I had ADT for few years but door sensor stopped working, calling, they don't come out so did live chat. They had me test, said they were bad, will send new ones. Month later nothing, kept calling for over 6 months, nothing but wanting me to go through test again. I said not doing it. You already said you were sending. So after six months stopped paying. Now saying going to turn over to collection. Piss poor company. If goes to collection I will file lawsuits against adt

I've been with ADT for five years now. I’m not very happy with it. If I call them and ask them to have a technician come help me, they're gonna give me a hard time. And I don't like that. I don't abuse asking for technical assistance. But I think if I ask for it, I should be able to get it. I pay my bill every month. I do everything I'm supposed to. I'm a good customer. I don't complain. My dilemma right now is, should I go with another service? Or should I stay with ADT? I haven't made up my mind.

ADT is okay, but the prices keep going up. But when I had a problem, one of the guys gave me a price deduction for a small amount of time.

10 years ago, ADT was great. It seemed they were ahead of their time. But now, nothing that they're doing is different from anyone else. I no longer like them. They suck. When my system goes out, I have to call a tech. A tech comes out but only does half the job. Then I have to call them back for him to come back again, not to mention they charge me $59 when a tech comes out. When my alarm system is down, they tell me they will have somebody come out in five days. But they don't give you a credit when you don't have a system. It's terrible. I'm actively looking for something better.

ADT is very reliable and their security system is very helpful. I have benefited a lot from it. The security system was in the house when I bought it 20 years ago. When the previous owner moved out, the system had to be transferred into my name. They came out, and then we bought some of their products. They wired the whole house and they put some of the sensors throughout the corners of the house. I do the monitoring manually from home, and I'll also set up the app to monitor the house.

It's been over 20 years since I got ADT, and they were fine up until Google bought them. Now, they're using contractors for customer service, and it's not as good as it used to be. I used to be able to call right away and get a technician on the phone and they'd troubleshoot and get the problem fixed within a few minutes, but it's not like that anymore. Plus, I usually get somebody in the Philippines or India and I can't understand them and I'm not sure they understand what they're telling me half the time. Besides that, I'm used to the system and I'm comfortable with the protection that I have. It's overpriced, but so is everything else.

When I bought my house, the closing office sent out a notice with ADT. The rep showed up at my house one day and said since I paid cash for my house, I get a free system in my house. I said, "Oh, okay." The installer was good and I had no problem with him. I was kidding around with him a little, and he was fine. I have the fire alarm and the motion sensor in case somebody breaks in, but thank goodness I've never had to use ADT yet. The fire alarm went off once and I don't know why, so they had to do a reset on my fire alarm.

We've been with ADT for a couple years. I called them because they're well known and it reduced my insurance premium. My experience was good. I didn't get the bells and whistles, but I have cameras and the carbon monoxide detector. For me, the price is reasonable and it gives me savings.

I wasn't knowledgeable of any other company, so I went with what was noted by other community members, which was ADT. I saw the signs posted up outside. It's been five years since I had the system installed. It was easy to get ahold of their sales rep, but when I had issues in the past, it was a bit more challenging coordinating someone to come out and look at my system. I had a new door and I wanted their version of the Ring removed and installed in the back, but it was an issue. I have ADT because it's a protective mechanism for the house and my children, but if I had an option for a lower price with another company now that I'm aware of it, I wouldn't keep ADT. Their prices have gone up significantly. I started at 40 bucks, and now it's almost 70. I wish it was cheaper.

ADT is reliable and my friend said it's a good company. My interactions with the sales people went good. The dudes informed me of the products.

I got ADT shortly after my husband passed. My children said I needed to have some type of alarm system put in the house since I was now here by myself. ADT was the one I was most familiar with and I knew other people who had it. I've had ADT since 2011 and the ease or difficulty to reach someone depends on what time of day I call. If it's early in the morning, it's good. Sometimes, when I call in the afternoon, I have to wait or I can't get anybody. I haven't had to contact anyone in a while though.

Installation went fine. I have security in the house when I'm not here, and I can tell when someone opens my front door or when it's left open for a period of time. My favorite feature originally would have been the doorbell 'cause if anybody pulled up, I'll be able to see. However, the installer couldn't get the doorbell. He said it's not working. I had to get an electrician out to see what was going on with my doorbell. Another thing is if I want to go into the account and try to pay, it's hard for me. I'm wondering why I'm still paying the amount I will be paying if I had a doorbell camera.

I am not abundantly thrilled with ADT. We've had alarms go off and there's never been any follow-up on it. It's expensive for what you get and the only reason we have it is because my husband wants to have it. We've had them for a long time and I don't feel like they have done anything that has been particularly consumer proactive. We got a doorbell camera thing and I'm very disappointed in it. Half the time, it says there's somebody there. But you can't see who it is and you can't communicate with them. And I was told that you could do both of those things. If you can, I don't know how to do it.

ADT is a good system when it works. During our first 20 years, we've had no problems. It's the last 20 years that we've had. We also have ADT for the last 11 years at another house in Delaware. Our alarm kept going out and they would send somebody out but would charge us every time it wasn't working. That was unbearable because it was their system. They came out and changed it at their discretion. We didn't want to change, but they did. They said it needed to be updated.

We like the ease of use of ADT. We moved. They came to the new house and installed a new unit. The technician was great and knowledgeable. I just have a basic plan. I do have an option to upgrade, but I haven't chosen to. We initially started at one price point, and then every nine months or so, they raise our rates. So now that their rates are well on point within the market, I have to consider changing for more features.

We've had ADT at two places. We've been here since '18. So, we have it a little over five years at the place right now. We like the reliability and dependability of ADT. They seem to be what they say they are and they've been very good. It's been economical as far as per month as a monitoring. So far, it's been a good thing for us. Every time we've needed something if something's gone wrong, we've got a service person here. The service people on the phone have been great. The techs that come out have been very good at doing what they need to do. So, when there's been an issue, they're there. Thankfully, we haven't had to use our system too much. We've had some issues with the smoke detector beeping and it's like they're not always registered. Other than that, everything's been good. I would recommend anybody to ADT. We feel secure.

I liked ADT's product and I've had their system for 23 years. But I had a problem when I was getting charged too much for my ADT bill. I was paying 70 something dollars a month and I was wondering why. And I did that for over a year. I called them and they looked at my deal. They said I should only be paying 20 some dollars. So, that's what I'm paying now.

I wanted a home security system and when I saw my neighbor's ADT signs, I decided to try them. I've been with them for a while and had no problems. The system works great and I like it very much. It's easy to control the alarms on my phone when I'm away and I'm very confident that ADT is working well, so I feel safe when I have to leave home. I'd recommend it.

We live out in a rural area and we wanted some security. We chose ADT, and it's easy to use. Chris always did a good job when he had to come and update something. The only hang-up I have about ADT is that it doesn't give us a pre-warning that the sensor battery is going out. It always happens at an inconvenient time. We get a rude awakening because we don't have just the alarm on our system, we also have a siren 'cause my husband can't hear. My husband was gone at night sometimes and it always happened in the middle of the night when I was at home by myself. But if it happened that way, the person that called would stay on the phone with me until I could go check all the doors and make sure everything was alright and determine that it was a sensor battery and try to change them out.

The ADT guy was here too long for the installation of the system and he didn't set it up right. He didn't know what he was doing and he couldn't get it to synchronize with the keypad. Someone else had to come back out a week later and even when I called back in before ADT sent someone else out, they said the first tech was kind of here long. Aside from that, these last few months, my alarm would just go off at 4 o'clock in the morning. It would say the back door or side window was open, but they would be closed. That was very irritating. They fixed the side window problem but for the back door, they sent me out a new sensor and I just installed that with the tech last Saturday. So far, things have been good and we have no more problems. Other than that, the quality of the alarm can be better. But as long as I don't have any more issues in the middle of the night, waking up my wife and my baby, it's not bad.

The salesperson insisted that I put a sensor in a location that, to me, made absolutely no sense at all. I don't know whether they get paid or I have to pay for a certain number of those sensors or how it goes. But it was a very positive experience other than that. I had another guy come along for a dead battery. I told him, “This sensor doesn't make any sense to me. It bugs me because if I happen to open that door and leave it open, which I do frequently, then it's telling me that I can't set the system at night time.” He very nicely took it right off and it solved the problem. He was wonderful. Though the amount I pay keeps going up, I would recommend ADT.

The house that I rented had an ADT system set up. Someone came over and suggested about what I needed to do and if I wanted to add more cameras. But I already had three cameras, so I said that was fine. They reset up everything and it took about 45 minutes. I've been using them for three months now and everything has been good. I would tell others about my great experience and that the system is easy to setup. It took no time out of my day or busy scheduling.

ADT installed the alarm and after about a month, the low battery alarm was signaling. I called them up, and they told me to reset it. But it happened again and after much to do, they told me I needed to replace the battery. They'd send me one out but it'd cost me X amount of dollars. I told them the system was less than two months old and that I should not be paying for a replacement battery. This went back and forth between phone calls with the people in charge. The sales rep was horrible. He never returned the phone calls when I had the system problem.

With State Farm or Verizon right now, in 37 years, I've spent a quarter of a million dollars in monthly bills. I've done half that probably with ADT by now. Are they putting my name on a NASCAR? Are they putting my name on the basketball net? When you see State Farm, do they have Arnold Schwarzenegger dropping from a helicopter for 15 million? Where does ADT put the money? Do the pencil math and see. Let's get back to the gold level of standard that I purchased with the gold level of service and everything should be fine for all of us.

ADT is a very good company. Their installers were easy to work with.

ADT has been a waste of money. The guy that the system was nice. But we've had some technical issues with the product itself. The smoke alarm kept going off and it wasn't the batteries. It was on a Friday night. I couldn't remember what my passcode was. So, ADT sent out the fire department and I said, "This is not necessary." I still couldn't get it to shut off. ADT had to set up an emergency appointment for Monday. We had to do with it through the weekend of just going off randomly. I had to pay $100 for them to come out and for them to tell me it was a defect on their end.

ADT is a good company. They're fairly stable and do good work. Initially, their service was not the best because they were splintered. But once they became consolidated and had a centralized location, it became a lot better. I've received calls from different systems that I have. Alarms going off. They have always been very helpful. They have always called punctually and let me know which systems were in jeopardy, which system had been activated. And all our service has been great. Sometimes, it's lacking when you have to come out and do an after-service call. But the phone service is great. I like the equipment. It's user-friendly.

The installer was very good. He was very respectful of the home. Did a good job. Also, ADT was affordable for what I need. But they're a big company and I get the treatment almost as bad as dealing with a cable company. Two things happened four months after installation. One, the adhesive for the magnets on two of the sensors failed. They fell to the floor. I had to find my own adhesive and put them back because the system was not effective at that point. Separately, the sensors come with a 10-year battery. I contacted the salesperson. That was of no help. My first issue was the battery. I told them I would get a low battery warning. They said, “That doesn't sound right. Let's make you reset.” I went through this half-hour call to reset the sensor. The warning went away. They said, “If the issue comes back, just call us back tomorrow. We'll send you a free battery.”

The service ADT gave me now is not the service that I expected to have. It's something very expensive. They changed it because they said I had the new system for my telephone. It has not been responding with the system that I had before. Everything had to be changed. I had to buy something that was expensive for the contract. And the bill is still high. But when I call, ADT would contact me and always come right away.

I'm a disabled veteran and I wanted to get home security. I had one in Hawaii with ADT so I went with them. They've been good to me. The installation was straightforward and easy and I like the phone app. Some of the things that I was told from ADT before I got it weren't true. But I was told that if I buy the ADT with the smart home, and once I get so far away from the house, it will remind me to lock the house. Unfortunately, it tells you to lock the house throughout the night and day if you don't, even if you are home. So, it's a notification jumble. It blows your phone up. So, I was unhappy with that feature. But other than that, everything else works well. I bought a thermostat that connects to the ADT and the young lady walked me through hooking up the thermostat. It went smoothly. I'm happy with ADT.

The sales rep was wonderful and the installation was great. The app is great too. When I come into the house, I can disarm the system. But when it's on my phone, I would like to have to put a code in there to disarm it because if somebody found my phone, they could just disarm the system and come inside the house. I only had to contact customer service one time because I accidentally turned the alarm on by mistake and it went off. It was my fault.

ADT's rep was knowledgeable. He knew what he was doing. But the cameras are not cheap. ADT didn't tell me that until they came to do the install. It was neat. Also, the cameras are spotty. I constantly have to reset them. They lose connection for no reason other than because they just want to. When these cameras lose connection, they don't record. Also, they're not as high quality as I expected them to be. ADT doesn't know what the issue is. They came out here and told me to get a Wi-Fi extender. I did that. That was supposed to fix the issue, but it still hasn't. ADT now told me it's my house wiring. I'm not buying that.

I had ADT at the prior house and I’ve been with them for three years. The customer service reps were polite and professional and the experience was good. The installation was quick and painless, and the installers were friendly. ADT is great. The system was what we needed and we were happy with it. When it went off, I got a text message on my phone and I responded to it.

When we moved here in Chino, the alarm was in this place and I just kept it because I was satisfied with the service. There was no need to explore anything else. I told ADT that I wanted to keep it because of I'm deaf and I noticed that when I open the doors, it sounds off. So, I was more secure. I decided to keep it for safety and I'm not sorry I did. If I'm alone at night, I feel comfortable knowing that if somebody tries to break in, I'm gonna hear this little noise. My experience with ADT has been wonderful. The customer service team has always been great and very helpful. There was a change in the contract because my nephew was living with us and he wanted to pay for it, and when he moved out, I called ADT. I asked them if they could change it to my name again. But I'm still getting emails in my nephew's name. So, I don't know if something was lost in the communication. But other than that, I am happy with ADT’s service.

I got ADT because it was the one I was so familiar with and that I’ve heard of so much. I've known about them for years but we just installed it when we moved into this house for the first time about four years ago. The installation experience was good.

I've heard a lot about ADT and when I reached out to them, the customer service rep answered all my questions. The installers came out and put everything in, and it was overall a good experience. They've done everything I've asked them to and I didn't have to call them. So, ADT is a fine company and I’m satisfied with my package.

My husband has a diagnosis that requires safety, which made me choose ADT. It’s a brand you know of and you see stickers in people’s windows. I have the basic package but it’s exactly what I thought we needed right now. When I had false alarms, ADT immediately contacted me. I have told folks in a caregiver group about it and I have suggested they look into it. It was simple and had a reasonable price range, and the tech was good. I’m in the 70’s range and I use technology but I don’t want it to be crazy hard. And it isn’t. I like its simplicity.

I purchased a home in the Catskill, which is rather isolated, and I wanted to feel more secure when I stayed there. The system serves its purpose. There were times when the oven may have started to oversmoke or one of the side kitchen doors opened and the alarm went off. The police arrived and everything was fine. I feel much more at peace knowing the system is there, even when I'm not at the house. Most recently, I had to change the battery of one of the smoke and heat detectors and they were really helpful. We couldn't get the light to reset to green again and every time I've called, everyone has always been very helpful, no matter what time of the day or night. The upfront is expensive, but the peace of mind is totally worth it and the monthly maintenance is affordable.

The system does not work. It's all broken and dead and ADT doesn't even talk to me. It's pointless. I'd tell others not to use it.

There's a beeping that goes on, which may be one of the batteries. Their guy was out here once since I had it and did some service. It’s annoying and I wish that could be settled. Calling to get assistance wasn't the easiest thing to do. Even though I pay insurance on the system, the person that I was talking to apparently wasn't aware of that. The price they were telling me was just totally outrageous for service. They should have known that before I had to go into details about having that covered. Other than those, it's a reliable and good service.

I've had no problems with ADT. I feel more secure having the doors that cover my front and back doors. Then, they put the things on some of the windows to keep people from opening them. I would like for them to come out and out check once in a while, though. But if you call them, you can talk with them easily.

I've had ADT in the past. But then I didn't need it because I had people at the house 24 hours a day. Then I just got recently added back to ADT. Their sales reps were good. They had to reconnect it and the tech did a good job.

I've had very bad experience with ADT. First of all, they sent me a bill for 200 something. I don't know what the hell that was, which I disputed. It charged my credit card. Then last time, a tech came here and he did some work. It was working. But now it's getting wacky again. I can't even turn my alarm on. I'm ready to call them again. Not good service. I've been with them for so long and it's not very easy to get in contact with an actual person. When I call the 800 number, I tell them, “I need a service. It's some problem. Could you have somebody call me?” First of all, they don't call me and it would say, “No. Press this.” Very dissatisfied.

I've been with ADT for five years now. However, it's difficult to get in contact with an actual person. They're also not good to talk with because it doesn't sound like they're from America when I'm talking to them. They don't speak very good English. They're difficult to work with. I really should get rid of them.

Terrible, I have never dealt with a company that is so unorganized, money hungry and unprofessional. An account was unwillingly set up at my new location. I also had an almost $300.00 credit on my account and I still haven’t gotten my money back.

I've had a good experience with ADT over the years. I have peace of mind having them. When I leave in the morning, I feel very confident that my house is watched over. The alarm is great. A couple of times my back door came on. They called me to get the code and make sure everything was okay. The carbon monoxide sensor had also gone off a couple of times on its own. I didn't even have anything cooking in the house. I had told them it was a false call. I was trying to tell the people my code to stop them but they had come so quick.

We've had ADT for years and the cost isn't too bad. I like that it speaks every time the door is open.

The installation was easy and simple. I like that I can check it on my phone to make sure things are okay. Two months ago, I had one of my glass break sensors go out. The batteries went dead and they wanted $24 for the batteries. I went to Lowe's and bought the batteries for 12 bucks. When one of the other ones had gone out a year before, they sent me the batteries for free.

I called ADT to let them know that my cameras were not working and that I was changing Wi-Fi. They tried to walk me through it and after they did, they told me that I would have to do it myself. They sent me some instructions to do it myself. I told them I needed a person to come out but they said in order for a person to come out, I would have to pay. I was not pleased with that at all, especially with them being a vendor that took over a contract that was already in place. My security alarm is not even working at 50% and I'm still paying for it every month. This has been three months. I'm looking for other alternatives for security.

ADT is little bit better than the smaller security company that we had though both had some functional difficulties with the system working in our house. We have more false alarms than we do real alarms. I have to mess with the system every now and then because it receives false signals, and it requires some manipulation of the control box to close the signal off.

We've had good relations with ADT. We like the reliability, the ease of setting our system, and the fact that with the upgrade in the system to 5G, the functionality has been very good. We used to have trouble on vacation before the upgrade, getting things on our cell phones. But now, we can turn on lights when we're 2,000 miles away as long as we have Wi-Fi. We love that about it. We like the peace of mind of knowing that our home is being monitored. It’s very reassuring.

ADT is a necessary evil. It's a reliable system, but I don't have the best working relationship with the company. I don't value it as customer service-focused. I more value it as a means to an end. Most recently, we had an alarm malfunction. The front door sensor had faulted. As a result, it locked my fiancee and I out of both our Alarm.com and My ADT apps so we weren't able to disarm the house and reset it. We got the distress call and I gave the password. I was in the middle of the Georgia Aquarium at this function with 2,000 colleagues of mine. I took time away, handled this for about 15 minutes and got the code. It was incredibly frustrating to not be able to work with the techs that called us to be able to resolve the issue remotely because they don't do panel resets.

We've had a very good experience with good customer service at ADT. Their reps were very helpful too.

I will never recommend ADT to anybody. They suck. I've had a low battery for over a year, but no one's doing anything. They told me that there's no need to have a battery change, but the system keeps telling me the battery is low. The second time I reached out, it took five days for them to get back to me. They also raised my price without telling me ‘cause of the contract. They said they weren't gonna do it, but they still did it. I can't use the system. It can't record or do anything. When I needed it, it only recorded five minutes so I missed the vehicle. It was so ridiculous. I want to discontinue, but I can't ‘cause they're gonna charge me for it.

I don't like ADT. They lie. They make deals over the phone but won't keep them when we go about the business of trying to make them happen. The system broke one time. The push button thing broke, and I had to get a locksmith at my own cost to break into my house so that they could come a few days later to fix it. All of our transactions have been unhappy. The people who work there are very nice, but they're a terrible company.

I've used ADT for years and had no problems. I'm very happy with it.

The first time, the rep was very helpful. The installation team was very professional and nice as well.

ADT is very expensive for the service they are giving, and I curse the day that I spent $12,000 to install the system. When the system resets during the night and it wakes up people at 4:00 in the morning just to tell the reset, it's not a good idea. The system works really badly. Because they set batteries, even if the battery is new, it will still go on to alarm. I also have a protection that they should show up when I have problem but they do not show up.

We had to deal with ADT not too long ago and it was a real pain in the butt. We had an issue with our alarm system and we called them up to have them come out and take a look at it. They said it would be a virtual appointment but that was not what we called them for. I told them that somebody had to actually be there to can fix it. And they did not come out when we asked them to. So we had that going on and it took about four days to get somebody to help us out, come out and take a look at it. The people wo came out were polite and they resolved the issue. But I don't know how they're going to stay in business with the way they're doing everything now on a computer.

The overall service of the ADT company is lacking. They say it's fixed, but it's not. Then I schedule an appointment, but the appointment that they send me is not what we agreed upon. I eat it anyway and wait another week. They come out, tell me they fixed the alarm, but the alarm isn't fixed. I call them again and have to wait a another week. Then they come out and say, "These don't look like ADT sensors." I went through ADT, so I don't know why that would be the case.

I've had calls from ADT about about smoke alarms going off in the lake house up in Winnipesaukee when it gets too cold under the house. They also usually let me know if something's going on and they go fix it. This is a big place that I take care of and it has 50 bathrooms in it. ADT is very good and I'm happy with the service so far.

I have ADT for a long time and I have no complaints. It's doing pretty well and serves the purpose. The cost is very high, but the service is good. I had some issue with the alarm, but I talked to the tech support and they fixed it.

The ADT guy was there for eight hours, so the installation part was a headache. But everything after that was pretty good. I feel safer with the system. Luckily, there has never been any break-ins, but it has been effective.

I had a home security at one time and I've never been robbed. But they went up in price, and so I dropped them. Then, I got a special deal with ADT through State Farm Insurance. Their reps explained and set up the stuff. The installation was fairly easy. All their guy installed was the smoke detector, then about four water spills. So far, the alarm system works and I like it.

The ADT guy came by and he was a nice person. The installation went good but the equipment stays in one spot and doesn't roam. My Ring system that I had up already does more than what the ADT thing is doing. Also, one of the sensors keep saying it's out of service. I thought about calling and having them just come and take their stuff. It's $50 a month and it ain't worth it to me.

The alarm service I was using went out of business. ADT would use the same equipment and I didn't have to buy any equipment, so that made the choice of going with them easy. Their sales rep was congenial and happy. The features and the quality of the ADT system are about the same as the alarm company I had and they gave me a good price.

If you put a card on file for ADT+ it's nearly impossible to change that payment method, for example you have to go to the website and input new card info then complete a captcha. I’ve done this around 20 times and it never updated even though it says it has, so I called to change it by phone. The person fixed it and it ran on the correct card for that month then next month it ran on the old card that shouldn’t be on file anymore and over-drafted an un-used account. Pretty insane a company this well known and expensive can’t make a functioning payment method system.

I had ADT for years and was satisfied. However, I recently moved and made an overpayment when I paid off my contract in June 2024. It's now October 2024 and still no refund. Have been told twice it was fixed and would be sent. Still not here. Not an honest company.

Beyond over ADT. I don’t like to point fingers & maybe it’s my fault for not doing enough research before going under contract with ADT. But I will never recommend this company. I understand that systems go down and that’s frustrating but there should be procedures in place that occur when this happens. How can we trust ADT with our home security when they can’t even help us with support?? I’ve been trying to log into my account all day with no luck & I’ve talked to multiple customer support reps who say they have emailed me my contract and I haven’t received anything. It’s so frustrating not to see what contract they are referring to every time I reach out. Long story short, do not use ADT for your home security. Thank you!

The ADT security part is great but the ADT startup is very poor. I sat with the saleslady and she asked what I wanted. I said I want my doors and my windows protected. I also want a control panel in the kitchen and and another one in the bedroom and I wanna get an automatic lock on the garage door going to the garage. She said they'd get me those and that she had five doorbell cameras that she could give her customers. She said she was gonna give me one of them and that I was gonna get a doorbell camera, which would be free for me. I said great and they went ahead and started everything.

I've known about ADT for a very long time. I've had three or four security systems from different companies over the last 30 years and I always thought of ADT as being one of the top providers in that area. But it's more expensive and I would say the system doesn't really work as well. Also, it wasn't long after the system was installed that, for some reason, the little Alexa device that hooks it all up and coordinates the action of the camera lost its WiFi connection. I have a really good WiFi connectivity here and there should have been no reason whatsoever for this little device to have failed and lost its connection. But I didn't care that much about it and I just didn't even bother with it anymore. I've been dissatisfied with that. I don't use the system all that often. I live in a very secure gated community with an extremely low crime rate. However, I do live alone and I like the security of having a system that I can contact if I'm ill and need help or if something really out of the ordinary happens crime-wise.

ADT already had a system in this house when I purchased it. I shopped a lot but the reps assured me that a lot of the equipment here did not need to be replaced. They were wrong and they replaced it all. It was the most horrible consumer experience I’ve ever had with an alarm company. I was led to believe that it would be a cost savings to be with them. I was very clear with them about my goal, which was to have an integrated system where I could put my garage doors up and down, and turn my lights off and on, more than just security. They're supposed to be very good with that. But they're not. ADT sells you the system and then turns everything over to a subcontractor. In this case, the company was local here in Ohio. Then, they inform you that 90 days later, ADT has no responsibility for it. There’s nothing I can do.

I'm not happy at all with ADT. When they called, I decided not to go with the plan. Then a little bit of time went on and they kept calling back. They were kind of pushy, telling me that they had a special going on. I finally went on with it and they set up a date to come out to the house. They were a no-show that day and I missed a day of work for nothing. They said the cameras didn't come in. They set it up for the next day on Saturday and when the service guy came out, I was telling him about it and he said that he had the cameras in his van for a week and he just lives right around the road from me. Then, I asked him if needed me to move something. I had some items where he was gonna be working but he said he'd be fine. Next thing you know, crash, a lamp hit the floor and broke.

I've been with ADT since 2004. The only thing is I wanted to get better outside monitoring and they could not do it without replacing my entire system. But I'm satisfied with my service. I have three security systems now and between them, I feel fairly secure that I've got a good feel of what's going on around my house and I feel comfortable with what I've got.

ADT is pretty good. What I'm not happy about is that the customer service is not local anymore. It goes to some national number and I don't like the call going through all over. Also, they treat me well but it takes forever to get a representative on the line. Mostly, it's all automated. Then, it takes forever to get ahold of a technician to fix the problem but once they came out, they do fix the problem.

I've always been happy with ADT. It does what I wanted to do. I get good service. I see no need to change to anybody else. The reps have always been polite. The techs know their job and they're personable too. I'm very satisfied with ADT.

We started with ADT when we had a burglary in 2004. We switched because they wanted $200 for one of those key fob remotes. We thought that was really ridiculous. We had a salesman from Fluent, which at the time was Strike Alarm. We switched to them, and we were with them for 9.5 years. Up until we switched back to ADT, they were really horrible at taking care of their customers. We had a control panel that we were having problems with. They were really dragging their feet like nobody's business to change it out.

My mom used to have a monitoring service from ADT. She had a stand-alone alarm system that she had bought another 10 years before that. It all crapped out so she got a new panel and got new detectors around the house. The machine works still and we don't have any burglaries or false alarms lately.

I've been protected with ADT since February of this year. When I had previously moved into where I'm currently at, there was an alarm system that was here, but it was no longer working. I had inquired about the system, and that was when I decided to give ADT a call in reference to wanting to have the alarm system and have it installed. ADT's customer service has been more than fair. There was some discrepancy that was going on, and it was resolved. It was handled very professionally, and it made me feel like my concerns were taken into account. The advocate that I was speaking with took things into consideration after I explained to them what had happened. She apologized to me because of what had happened.

I didn't like ADT. I had problems with it continuously. I had tech people come out continuously. I was in a five-year contract because I thought I was gonna have my home, but I didn't. So I tried to get out of it. Because I don't have a home I don't need it. And they wouldn't let me out. It was horrible. I had to finally talk to someone up in the chain to at least reduce my monthly charges down to something reasonable because I have to continue paying it. They reduced it down to a half but I still have to pay it until the five years is up.

I use the ADT system as far as keeping my house safe. However, it was dark in the morning when I went to turn my system off, and I hit the wrong button. And ever since then, I have this awful dinging sound every time I open my door, even when the system is off. If I open my back door or any door of my house, this horrible ding, ding, ding thing goes off. I wish I could get rid of it. But I wasn't going to call a serviceman, because I know it would cost me over 100 bucks just to have him come here to turn that thing off.

I’ve had ADT for about 13 years. It was installed before I purchased this home. Their prices are too high and they need to update their equipment. But their customer service is fairly helpful.

We haven't had a very good experience with ADT. Our system has been down for eight months. We've tried to get someone out here and we've gotten the runaround. They said, "You need to restart it. You need to do this." And we've done all that. We can't get anyone to come out here and fix it. We're trying to get through the phone tree and trying to get a human to talk to us and it's tough. I have to sit on hold for 30 minutes. We're going to switch to another company.

I have had a positive interaction with ADT for 30 years. I upgraded many times and my experience was good. We are pleased with the service we have received.

Their customer service was good. Everything worked out well in our experience. We haven't had any problems with them. However, we've been with them for a long time so maybe they can lower our bill.

Their system is okay. However, there are other options available these days. I just haven't had time or inclination to make a change, but I'm planning to long term because they're expensive for what I get.

We had ADT in our other house for 26 years. Then we moved it over here when we moved. They seem to constantly upgrade the way that the systems work, at least internally. They offered us one of those things that you can talk to, so that was very nice. But I don't like those things so I didn't plug it in. The last guy who came in and worked with us through redoing the system that had been in this place, which is a condo in an old building, did a great job of reviewing all the window markers and got it all working really well. Over those many years that we've had ADT, it's been a good experience and I haven't had issues. But as soon as I had a problem with one of the window connection, they had somebody come and he had everything he needed. He walked through and added a fire detector that was not working here in this place that we didn't even realize wasn't working. ADT's price is good, too.

My ADT system has very good features and I'm satisfied with the service I have so far. I get great response from their reps and they have shown quite a bit of professionalism that's appreciated.

I've been with ADT for my house since 2012. I did a Google search to see which was the best home alarm service, and ADT came up as number one. But over the past year, I have not been happy at all with all the cameras. I upgraded to the Google Nest for a lot of my cameras except for one. I have the ones where you have to charge it all the time, which is very annoying. The cameras do not record like they said they would. I've had some real issues that happened to where I had to call the police out. I went back to check for footage for proof and there was no proof because I found out my cameras were not working.

I like the doorbell camera, except that it sometimes goes in and out. The rep answered any questions I had. Also, the installer was cool and informative on what to expect.

After 25 years, I thought ADT should come out and upgrade my equipment to the newest equipment. I've responded to ADT a couple of times like that but I never got a response from them.

Our ADT system has worked like it's supposed to. I haven't had faulty things going off. They stand by their products. Their customer service has been fine. We were able to work out whatever the issue was. It was doing some weird things. I called them and they made a system check and we were good. I wish they would do a courtesy call every year or two with the latest equipment to see. Because I've had my equipment for years and no one's ever called to say, "This camera works better," or this has night vision. My system's working fine, but I would think that they would wanna check on the equipment. To me, that would be an easy way to make some sales just by offering the latest, greatest products. But ADT has done very well. I recommend them to a lot of people.

I'm happy with ADT. Their customer service treated me very well. I'm satisfied with my service.

We've been a customer of ADT for 12 years now. For a lot of years, we stayed because they were doing everything we wanted. But for the last couple of years, it's no longer true. Now, it's just because I haven't had time to find somebody else. A lot of the stuff that I've gotten from them and their options, the inside cameras, all stopped working because there was a change in our network and they all have to be hardwired to the network. They had a lot of installation people out here but nobody could make it work. They finally had to back down the level of our service. It took a little pushing, but they did eventually do that. But the problem is that's not the service that I want. But when they had to back down on the service, they did lower the price also.

Initially, my experience with the ADT was good. But, I don't like ADT nowadays. They don't offer any upgrade when the charge is free. I also don't like the price. I'm not satisfied right now. I'm looking for another company.

The system works well. It does what it's supposed to. On those occasions when we need to switch out batteries, that would become tricky. But the support line has always been very helpful in being able to get us through it. We've been able to manage everything by ourselves and with the support line. The site is easy to use. There are certain things you can't do on the website that you have to do on the panel. It would be nice if some of those functions were available on site as well. And there are some minor issues like on the phone app clearing out.

We've had ADT before in other houses. Customer service has been great. We trust ADT.

ADT has been fine. We've had no issues with them. And if our alarm has gone off, they've contacted us very quickly. Luckily, nothing was of importance. It was just something little that we could fix, and we've been very happy with them. They're fairly consistent. Their system is easy to use. The price has gone up a little, but it was not any huge increases. I have the smoke alarms. And all of my windows that I needed, they came out and did, and my exterior doors. They were very helpful and they put the system in in our new house four years ago.

We arm our system every night and disarm it during the day. If we leave, we arm it. So, it's part of our security system. There was no difference in the change from another company to ADT, except when we started having problems with our landline and we changed over to have it where it went through the internet. We've had problems with the wireless system. When ADT came and said they had to update it, they had to use their analog system, that was when we had lots of problems. I have not been satisfied with the new system. I liked the old analog much better and had fewer problems. When it was the old analog system, it did everything I wanted it to do.

I had an appointment on Friday, the 4th, and ADT called me at 3:30 and told me that they were not going to be able to make it and my appointment was between noon and 4:00. They set me up an appointment for Saturday, the 5th, between noon and 4:00 and they did not even call me and tell me that they were not coming. I had to call them to find out what time were they coming and what was going on and they eventually had to reschedule me. I waited three weeks for that appointment. Their customer service was a 10. They were trying to be very accommodating, but it just didn't work.

My experience was okay with ADT. I've had this for less than a year. I probably have five sensors that are down right now. I mentioned it, and we really hadn't resolved. I made one or two calls. None of the issues were really resolved. So, I don't know that I really felt I'm getting the bang for the buck that I was hoping for. I felt like it should have lasted at least a year. The sales representative that sold it to me and the installer were all good. They explained the product. M customer service after that, I called about a sensor, they had me open it up. The sensor broke while I was trying to open it. And they said, “Pull the batteries out. Put them back in.” We did that. It worked for a second. After that, a couple more sensors have failed.

ADT is reliable. They're good. But the system is not very good. I'm working on alternatives.

A lot of years ago, ADT was the alarm guy that was visible. They had their little stakes in the ground at some neighbors. So I just had seen them around and they had a fairly broad brand name. The stakes in the ground were overgrown by bushes now, so it's not as prominent as it used to be. But I have on one edge of the house and there's a hedge that's probably hiding 80%. I got them originally and didn't want to have any false alarms with the police or the fire. So I don't have any automated.

The last time I had some guy out to work on one of my garage doors, they weren't very helpful at all. In fact, my son-in-law takes care of a lot of my stuff now. I probably will be leaving ADT. What it is was the detector on our garage door would keep going off in the middle of the evening. It just didn't work. My son-in-law has his own security business, and he came and fixed it for me.

We had some alerts coming from the box in the house. There was some sort of system issue and turned out that there were a couple of faulty sensors. When I called ADT, the rep said there was nobody available but I could schedule a callback. So I did and it was a one-hour thing. Then, I got emails from them and text messages to be prepared and that my call was scheduled for 12:00 to 1:00. But nobody called until 1:45. The person was helpful but that was a terrible experience. And I have to do the fixes on my own, which is crazy. I've been with ADT for seven years and when I signed up, I thought the big benefit was there was more customer service than the other cheaper options out there. But it seems that's no longer the case. It seems like they're on par now with everybody else. I wonder why I'm spending so much money with ADT.

Everyone at ADF was nice. The initial guy that came out took a long time when he first came out. It was really late by the time he finished. And then when he installed things, we weren't really satisfied with our experience at that time on the initial installation. He had to come back the next day because I had my grand babies, and I was like, “It's just time to go.” It was getting close to 10 o'clock. It was late. We hadn't eaten anything, and it was time to go. We were frustrated with the whole experience.

I had one other piece of equipment installed years ago. Everything was good. But I'm thinking of changing. ADT still has good service but their prices have gone way up and I still have the same old equipment.

I’ve been with ADT for many years and they seem decent. We got different equipment over the years. Everything is good.

I'm happy with ADT. I'm confident they do a quality job. I made the appointment and ADT came out and did it. The rep was very helpful in helping us locate where we wanted the motion detectors in the house. The system has been maintenance-free.

I have no intention of keeping up with ADT after this subscription ends because I can't use my things. I had the Nest for a while. ADT hasn't updated the app to interface with all the legacy Nest products, so the IQ cameras, or the IQ doorbell. I haven't been able to use any of my in-place items. It's not even set up. The base is not connected. I can still log into my old Nest app and set up notifications. My Nest app still works, minus the door sensors. All the ADT stuff is packed up, because I would log in, my cameras would show up in the app as unsupported. But at least my cameras work. And I get notifications that way. I can work the thermostat from there as well. So, the only thing I lost was the security aspect with the door sensors and window sensors. None of the ADT stuff is even hooked up anymore because it didn't help. I haven't been able to use it. Luckily, I didn't pay for it since it was provided by Google.

I've had ADT for a few years and we only had one problem. It took ADT a couple of tries, but they were able to fix my alarm. It didn't get service. They gave me something about the cell towers and where I live. I live out in the country, no man's land, where I'm out of state line. That was the problem with the cell towers. But ADT worked until they got my alarm fixed for me and at no cost. They came out and put in an antenna, but it took them a couple of trips to get the right kind of technician to do that. But since they did that, I have not had issues. The system is easy to use and ADT gave me a little device that I can use. I use that when I'm in my car and I don't wanna have to wait how many seconds I only have to get out once I do it. I wait until I'm in my car and use that and it makes things simple. I've been thinking about having ADT come out and do some cameras for me.

I've been a customer with ADT for about 15 years. I had a technician out here when they installed it. My conversation with the tech and the customer service was great. I was trying to find out, since I've been a customer for so many years, if I could get a better rate. They did reduce my payments by a few dollars. They were going to give me some type of promotion that was going to reduce my payments a month. ADT is a good security system. I feel secure. I don't have issues with it not going off when it needs to go off. I’ve had somebody that had signed up with it.

Some things that I needed help with ADT, they were unsure. A few months ago, I needed help about my alarm. My door was open, and I asked, "Is there a panic button I can push or if someone's in the house?" They were, "You would have had to have to do it on the actual console in the house." I said, "That doesn't make any sense." I don't understand the service or how efficient it is, if I can't alert for help remotely like I can set my alarm remotely. I have to do it in the house. It is disappointing.

We have ADT. We're in a contract, and it doesn't function. So, we just know we pay monthly for the ADT system. We stripped all the services down, so it went from $89 to $60, but it doesn't function. We requested to have someone come out and look at it, and the technician showed up. But unbeknownst to us, there was a $175 fee for the technician to come and look at the system. Not even servicing us just yet, but looking at it.

If I'm not home and I wanna check on my dogs, I can open my indoor camera and see what they're doing and make sure everything's good. However, I am very dissatisfied. I've tried to cancel ADT. But I've been on the phone for sometimes an hour, sometimes an hour and a half. Our inside camera broke. I was able to get somebody on the phone for that to fix that, but not to cancel the service. They promised to send us a new doorbell a year ago. They still never sent that. You can hear it beep five times because it goes off every five minutes. The internal battery is dead. So every few minutes, it would beep reminding me that the battery is dead.

I've had ADT for 30 something years. It secured my home. Everything about ADT is great. One day, I came in and I was putting batteries in my smoke detectors. I accidentally tried to put a battery in ADT. It put off an alarm, and the fire department and everybody was here within two minutes. By the time I called to tell them that it was a mistake, it was too late. Ad I called, it was like seconds. ADT was here and they understood what I had done. They were not judgmental. They put new batteries in. So, one incident that I had when they put the batteries in, they put the batteries in all but one. And it was the one that was having a problem. So I called them back. They were back out here the next day, and put new batteries in all over.

We always had ADT growing up and it just happened that the townhouse that I moved into was using it as well. It's been a great experience and we've never had any hiccups. We have one of those digital keypads. The guy came out and he was nice and quick. He got everything done and explained everything. It was perfect. I only have one exit in my house and I feel very secure. ADT is reliable. I can do things on my phone, like arm and unarm the house.

ADT is great. I first got them in 2010 when my husband passed away and I liked it. I just have the doors and some windows, and the glass-shattering thing in my back and the front. I also have the motion detector in my front entranceway but it hasn’t worked in seven years. So, people could walk into my house if they could get in the door without it beeping and they could have a party in my entranceway. I’ve called ADT and they told me to get a ladder and get up there and point it down a little bit more. I don't know if I'm paying for it but I would like, if possible, someone to come out to give me a motion detector that works.

I installed ADT in my house 10 years ago. My service package is bad. I'm not satisfied at all. All the equipment is extremely outdated. It's a 20-year-old technology compared to all the other services now like Ring, Comcast and SimpliSafe. Its cameras are old. Everything is old, and I had several issues. Their network went down. Equipment was down for a month. I had no video clips recorded. And after 10 years of being a loyal customer, they couldn't offer anything at all to compensate me for that. They won't give me anything to update my cameras.

ADT's service has been good. There were a few issues. Things worked well. The system works well. We really use it mostly to arm and disarm. I like the ease of the system. I use a mobile app with it, and it's one of the things that are the best. ADT is a good company. It's well supported.

We went with ADT because our daughter has ADT. The sales rep was wonderful. The installers were wonderful, too. We got nothing but good experiences with them. The price is reasonable for all that we have. Our equipment is good. We lose power a lot in this area, and we have trouble with when the power is off with it. But other than that, everything's fine.

I’ve been using ADT for at least five years and the security features on my package are okay and seem to be adequate. But if something breaks, ADT’s techs don't come out and fix it. We had to wait two months since I got the last thing fixed here just recently and I paid for those two months of security. Then, they charged me to come out to fix it. It’s their equipment. If you have DIRECTV or Dish Network at your house and the satellite went out and you didn't get to use it for two months, you would feel like you should get a refund. Because it's not just once. It's been a few times and they don't give a break or refund. The shortest we've ever had was a month and a half to come and it's usually at least two months.

Usually, the ADT technicians are good, but the customer service can be hit or miss. I stick with them though. They got their own problems, but they fix them with due time. The automatic payments kept messing up every month and they finally got that fixed. I was like, "Okay, no big deal." They were supposed to charge you for the keypad that's inside the house that will be fixed but they didn't charge me for it. There were just little things like that where it's something they can charge you for, and they don't.

I've been an ADT customer for about 10 years. I have had issues and the customer service experience was fair. It's just they were never able to resolve some of my issues. I happen to live in an area that only gets a strong signal from T-Mobile. They only operate with Verizon and AT&T. I just happened to be one of those dead zones.

I have an ADT system in my house. We had it in Prescott. We moved down here, and we still have it. We had it at our business, too, before that. We retired. We still have them and we're really happy with them. A couple of weeks ago, the smoke detector was beeping. Chuck took the batteries out so we could replace them and we left home to do some errands, and met a fire truck down there at the end of the road coming to our house. Our smoke detector went off when the batteries made a signal that something was wrong here. So, they're efficient and we were pleased. The firemen were really nice. We turned around and came back because our fire alarm went off. Unbeknownst to us, we took the batteries out. We can't do that. We gotta notify ADT.

My husband and I worked for a county agency and ADT was the security system they used. Dealing with the techs was excellent. I called them one time and they walked me through to resolve the problem. And when they came out, they explained the different things that I could get. I was very surprised because my son-in-law had an ADT system in their house when they bought it and it had things for the windows. The tech said that's not how they do it anymore so, I just have the two door things and the one thing up in the corner and it takes care of my house. I have recommended ADT to several people. I have friends that have other services that they pay a little bit more and they don't get anything more than I do.

ADT was one of the better-known security services where we lived at the time. It was a very small town and there weren't a lot of options. I saw some of the ADT security signs in front of other homes and maybe I had seen some of the television advertising. I had a positive experience with the sales rep and we’re very pleased with my system. They work perfectly. We haven't expanded our basic package but the prices continue to increase. We went from a 3G to a five 5G, which might have added some expense to doing business.

ADT is a larger provider compared to others, and I find dealing with larger providers a better and easier experience. They've always been responsive and quick to resolve any issues that I've had. It's been exactly what I expected it to be. It's nice to know that I'm gonna know if someone enters my home. It's like having an extra set of eyes that are there all the time. However, my monthly bill is around 80 and it keeps on creeping up. I understand that everything does. But it's almost $1,000 a year. What is your peace of mind and safety worth? But it's $1,000 a year for monitoring, so I get it. But at the same time, I wish it was a little bit lower.

ADT went into the solar business and we bought a system from them. Then they went out of business and didn't even tell us. Our system was broken before it was a year old. Even though we've got ADT security on our house, since they had the solar business and then got rid of it, it affects them as a corporation. It's been horrible. But when the installation team came and completely updated the ADT system in this house for us, that was good.

My husband passed away and I had a daughter in treatment at the time and I got Social Security for her and I used that to purchase the ADT system because I didn't trust her and her friends. So that's how long I've been with it, which would be coming up to eight years. It was amazing when I first got the system. I loved it. But I hate it now. And I'm upset with myself because I’ve been struggling with this for how long now and that's $80 a month. I'm a widow and I live on my own and $80 a month is my grocery bill. I can feed myself for that. I liked ADT up until the last two years and I'm about ready to put up some other type of system because I've had nothing but nightmares with it.

It was our insurance company that recommended ADT and when we called them, they came out and set us up. 20 years or so later when we moved, we had to set up the new house as well. Their system does a real good job and the features that are available are really exactly what we need. There have only been a couple of times we've had an issue and that was because we did something that was not correct. But when I call them to come out for a battery change or a problem with the system, they always come right away and solve it without a problem. We've had ADT for close to 30 years now at two different locations and it's a wonderful system. I would highly recommend them.

It's been an on and off love affair with ADT. When I bought the place, the equipment was there and everything seemed to be all right. It's been pretty good and there have been some problems, but some of those are my errors too. They helped me get those fixed over the phone through their tech center. They got fixed after several phone calls and transfers. Also, it's a little expensive, but everything seems to work well. All in all, I'm pretty satisfied.

I was at work and somebody busted my front door. ADT called me at work and the police were here in four minutes when I got the timeline. I like my alarm system and I have been with ADT over 13 years. I have neighbors and they've tried other security services. But a lot of security companies in my neighborhood don't do 24-hour surveillance. ADT is a little expensive, but is $2 a day while you're at work too much money to have somebody here to call the cops in case somebody decides to come in your house? Aside from that, I like that I can access my house and my cameras from my phone. ADT has made my life a whole lot easier ever since that break-in and I don't worry anymore. I've also told neighbors about them.

The installers of our ADT did a good job. I also like their price and I like that the ADT system is easy to arm and disarm. I like the motion sensors, too.

I like the idea that I have the doorbells that ring when the doors open and close because I have small grandchildren running in and out. I feel at ease if I go out and lock the doors, and I don't have to worry about anybody coming in. Peace of mind is a blessing. I also like the fact that ADT's reps have always been helpful when I've needed help. Every time I came into a problem where my alarm went off, I had to speak to someone to get me back online in the right way and to make sure that the police weren't called since it was accidental. Everything has always been well and I've never had a problem with the system. I just leave it, it's on, and that's what I want.

ADT is something I would recommend to family and friends. My system was installed by Bradley and he has an office somewhere in Gettysburg, Maryland. The product is easy to use and I'm always getting support to assist with the service when I need it. It's a fairly good service to utilize and the customer service is brilliant. The cost is average, but it could be a little bit more.

I liked the ADT guy who came to my door and their installers were really good. They also gave me a Ring doorbell thing, which is good. I like that I can look down the house and bypass the system, even though they have to come and look at it because sometimes it gets set off. It says, “Broken window” when somebody closes a door too hard. I'm happy with ADT and I'm going to call them because I'm paying for maintenance and I haven't seen anybody come around to check the system for a couple of years.

I bought Choice Home Warranty and they bought the ADT system for me. Their sales reps were very good and professional. The installers were very good, too. But the doorbell that they put on is not hooked up through the house. It's working but I can only hear it outside. I can't hear it in the house when somebody pushes it and I don't know if it's because there's no electrical outlet out there. But I can see the camera is fine and everything works there.

I had another security company before ADT and when they put the system in, they tested it so I would know it was working. ADT didn't do that and I really didn't like that. My whole house is supposed to be covered by the ADT system and from my understanding, when the guy put the system in, he was supposed to add the existing windows from the other security company into it to make them work too. But I don't know whether they are even working because on the pad, I only see certain windows. I see the windows from the guy who did the upgrade part of it but I don't see the windows from the previous company that they had on there. So I don't know whether ADT even covers them or not.