ADT Reviews

I bought my house in 2015, and I'm in a split-level ranch, which means my lower windows in the lower part of the ranch are 3 feet off the ground, which means you don't need a ladder to break into this house. So, I had a discussion with my son. He said, "Well, there's two ways of doing this. We could get the cameras, you buy them yourself, you hook it all up, you do everything on the internet, or you sign up with a security outfit." I said, "Well, we're gonna sign up with a security outfit because if I'm doing everything on the computer, I don't know what's gonna happen in the middle of the night when I'm sleeping. Who do I go with?" He said, "ADT is the best." I put that in my other house when I was married and that system's still up and running. The ex has the house now. Hers is all hardwired and mine is all done with the Wi-Fi.

The salesman from ADT came over and he was very friendly. He told us all these great things, so we signed up for their maximum program. Within the first couple of weeks, the cameras were going on and off intermittently. We bought cameras from them. It wasn't recording anything. When we bought the program, the salesman said, "Oh, yeah, these cameras will record activity." When I reviewed the history, the recordings were only starting at midnight that one day, and they would erase the next midnight and start over again. I told them I wanted to have a longer history. They said, "Okay. Well, you can pay more and you can get a 7 or 30-day history." They gave me a phone number. I called them and just said, "I'll pay the extra. I wanna get the longer term recording." He said, "Okay, good. You're good to go." It never changed. It always was just midnight and the one day of recording.

I'm thinking about cancelling ADT. My camera hasn't been working outside. I've been paying ADT for a couple of months now without the camera working. I had told them what was happening, and they wanted to charge me for someone to come out and reconnect it, even though I was paying for nothing all these couple of months. They said, "Well, sorry, that's what we're gonna do. We're not gonna come out there for free. You have to pay for someone to come out there to reconnect it." The customer service reps were polite, but they didn't wanna send someone out.

I'm surprised ADT works every time. I've been with them for 12 years. Customer service has been good so far. I am handicapped. So, when something goes wrong, I just call and someone comes out and takes care of it. They had to replace the battery, and their technicians were very confident. They're good and respectful. They know what they're doing.

I received an ADT promotional flyer and even though for some reason it did not apply to my house, I was impressed with the people that came out to talk to me. They explained everything. I did not get the 29.99 advertised promotional fee. I accepted it the way it was explained to me. This was six years ago, and we stayed with them. Their response to our false alarms was immediate. I couldn't believe how fast they responded. At one point, they called the police and the police showed up. We were out in the backyard not realizing that we had set off the alarm on the back door. I was in the state of shock because they came with sirens and everything. They said that it was because of the ADT alarm and that we didn't respond.

My ADT system is working well. However, when I got it installed, they didn't have their own camera in the doorbell. They were partnered with Ring. They have since developed their own security doorbell system and I haven't talked to anybody, but I was thinking about talking about in dealing with them. It would be nice if they actually communicated. I haven't talked with anyone in two years. It would be nice if they just reach out every so often to their current subscribers or clients and maybe not to be pushy but to offer some of the newer products that they may have. I don't do a lot on online, and I guess being older that it would be nice if they reached out personally by phone.

My security system is hardwired and I would like to switch to Wi-Fi but every time I call, I get a different answer as to whether or not that can happen. Also, the customer service representatives are foreign and their scripts are not that great. A lot of times when I'm talking to somebody, they cut out. When I call to discuss the switching over, I asked for somebody onshore and they're reluctant to send me to onshore, but I wanna be able to understand what they're saying. Other than that, I haven't had any issues with my system.

My experience with ADT has been great so far. They have good service. However, I have some outdated cameras that we have inside of our home that I can't seem to get to work.

I'm satisfied with ADT. They're pleasant and they took care of most of my concerns that I've had. I did some upgrades and I added some sensors.

ADT is a good company. I've been with them for two years now and everything has been fine in my experience. Their customer service has been amazing.

Everything's all right in my experience with ADT. Their service has been okay.

My older sister ordered ADT for me. She was worried about me because she was far away and she wanted to protect her little brother. ADT is one of the major home security companies and they're professional. They also made sure about where they set the cameras and the sensors. They were very knowledgeable. ADT has a good product and I'm satisfied.

I've had a good experience with ADT. I've been with them for at least two years and the system seems to work okay. But I don't know if the phone number that I have is the number for ADT in case somebody breaks in. It used to be Ackerman then it became ADT. They send me an email about the bill every month, but I couldn't find a phone number on there when I was looking for it.

My doorbell camera fell off the door and broke, and I haven't used it in the last three months. I called ADT to let them know and they wanna charge me $300 for another camera. I paid all that money when I first got the thing installed but the guy didn't install it right. He put one screw in it and every time I touch it, it works its way loose. I'm getting a little disgusted with it and I don't know how much longer I'm gonna keep it. But everything else has been working including my backyard camera.

So far, customer service has been good. I would recommend ADT, especially the technicians. The good thing is the equipment is mine, so the only thing I'm paying for now is the monitoring. I plan to upgrade in the future. The cameras are a bit pricey though.

I always recommend ADT over other alarm companies. I've had it for years and years, and I'm satisfied with it. I had a false alarm before we moved here. I was still in Tampa, and a bad storm came through and blew the doors open on the house that was just being built. ADT called me immediately, and I had a neighbor here come over before the police got here and found out it was nothing.

I've had ADT for about 15 years, and I have it through USAA now. The system works well, and I'm happy with it. I get support when I need it, and the customer service has been good. The price is decent as well. I get what I paid for.

I have one equipment that the battery’s down and no idea how to fix it. There were also a couple of times that a camera went out down by the garage, and it goes off and then finally comes back on. I haven't called ADT, and that's on me. However, I only hear from them when it's ready to renew. I got a hit on my credit card yesterday for another year, and I didn't get a warning saying that's gonna happen. I can't cancel now, so I'm in for another year and this is gonna be the last.

My brother has ADT and he told me about them. I spoke with the sales rep and it was nice. I have everything in my package and I'm good.

I'm a retired orthopedic surgeon. I had many patients that were elderly and had problems, and I always felt they needed to have somebody that's responsible in there all the time. I suggested ADT to them, and they've been satisfied. When I retired myself, I got them because I needed to have not only the fire alarm, but the whole thing and carbon monoxide. They're very reliable, and they're always there.

I heard about ADT from a friend and the customer service has been great. I feel very secure with the system and I also have the bracelet and the necklace. Mike, the technician who came here a few months ago, was nice and had a lot of patience with me. One of the cameras was making a noise and he fixed it.

I’ve been with ADT for 12 years and I’ve stayed loyal to them because of their response time. The techs had a professional attitude and got things done no longer than half an hour.

I first heard about ADT through USAA 30 years ago, then recently, my system needed an upgrade. I was getting letters and phone calls from them that my system was outdated, so I got in touch with them and there seems to be too many divisions. The local people don't know what the national people are doing. I was getting letters from one person. I was calling my local team, and they said “That's the national team.” Besides that, the installers were very respectful, pleasant, and professional, and I'm very satisfied with my system. I have a lower bill, and the remote access is nice too.

I've seen signs everywhere so I knew people had ADT and I talked to the people who had it. They said it was a good system. The ADT team is super. I can call them and have everything done within days if they need to make an appointment. The system is working and it’s perfect. The batteries that I have last anywhere from four to six years. Everything is protected and I have a good sense of security. People don't need to look any further. I enjoy what we have.

I’ve been a customer of ADT for up to 20 years just because I haven't had any issues and there is no point in changing. If they offer cameras and Ring doorbells, which they do now, that would be fine. But when I got my system, it wasn't that way. I'd recommend ADT if anyone asked me.

We've had ADT for many years, and we did an upgrade a while ago. We are totally satisfied with the monitoring and the security and alarm systems that we have. For the alarm, they're performing what they promised and what they're supposed to do. The technicians have always been excellent too.

I started with another company and I got disgusted with them because they kept upping the rate. So, I went to ADT. Since then, I’ve added cameras outside and added a Google thingy inside. I'm well-satisfied. I had to contact ADT about changing a battery in one of my sensors and the techs told me exactly where to look to find the answer to my problem. I accidentally set my alarm off because I walked out my door and didn't realize that my alarm was on. They were very nice when they called and I explained the situation that nothing was going on, but I just forgot. I know it's working. So, I appreciate them being very kind and understanding that I have done that.

ADT was the first one to come to my door, and the people selling the system were nice and fun to talk to. On the other hand, the guy installing the system was a bit messy, and I didn't like that about him. He left stuff behind in my yard like trash and tools. Besides that, the system is all right. It does its job.

We were given key fobs at no extra charge, and we recently had to go through a control panel replacement. That went really well. I chose ADT because we haven't heard anything bad about them, and being a prominent home security, we figured out they must know what they're doing. I've had a couple of issues over the past years, but ADT responded quickly and professionally. They were courteous and did a good job.

The sales rep was great, and the installer did good. He added a device for my back door, and I'm satisfied with it. Everything is too expensive though.

I was at a neighbor's house and she had ADT and I got interested. I had the cameras put in. It’s been several years now. But I've had no service on my camera since about last Wednesday and it shows no errors. I noticed it at night and when I woke up in the morning, I’d forgotten what happened. But it used to say one or two errors. It would say, “Activity”, and I can push it open but it doesn't give me the little error on the side where I can push to see what happens at that particular time. But ADT can do amazing things. Earlier this year, I was without service for about three months and I had decided I wasn't gonna deal with it anymore. I didn’t have a number to call but when they didn't get the money, I heard from them. The techs came out and fixed it, and didn’t charge me a full three months. They shouldn't have charged me anything but I wanted to keep it. I'm so disgusted now that I said they're gonna call me eventually.

ADT was easy to work with. Their sales rep and installers were pretty good. The product is good as well. But it seems like they're way more expensive than anybody else.

It's been horrible with ADT. The software that they provide is not user-friendly. It's extremely difficult to use. The price is twice as much as their competitors' and their customer service is very unreliable and extremely inconvenient. We can't get them to our site in a reasonable amount of time and when they get there, most of the time, they are not able to provide the resolution that we require.

Everything's been good with ADT and I've had no problems at all in the whole 11 years I've had it. The customer service reps help me. I've had a lot of cheaper offers but I’ve stayed with what I got. My system is old now though. And when I go out of the house and leave my dog at home, I can't turn my alarm on. The service works. It’s just when he jumps on the sliding door glass, it goes off all the time. You need the alarm the most when you're not home and I can't even use it. I'm thinking about moving soon, so I'll probably be canceling it. But I will put it in my other house when I get it.

I had my security and fire system upgraded on 9/3. The requirement was that my fire system needed to be interlocking/interconnecting system. Long story short -- the system was installed, and their technology doesn't support interconnecting system. The fire system was failed by city my inspector. I have asked to cancel my system and pick up the equipment, but they now want to charge me $4,500. I DON'T recommend. Their sales reps are clueless or lies. The customer service dept is awful. Just unbelievable experience.

When we initially got the service from ADT, the customer service rep was nice and explained it all to us. We’ve been with ADT for about a year and a half and the system works. It gives us peace of mind. I would suggest using it. We have the app and we can see what’s going on all the time. The system stopped working but it was an easy fix for me and I took care of it myself.

I could have gone elsewhere but I wanted a big-name company. Dealing with ADT’s sales reps and installation team was good. I've been a customer since 1990 and I’ve got good results. I’m satisfied with the features of the system.

We had ADT back in Washington State and down here in Arizona for about 15 years. So, we’ve had a lot of years with ADT. It's been good. I got an alarm system in the house. They're awesome. But I had a little hiccup a couple of months ago where I lost cell service at the house and I couldn't get it to reconnect. ADT was supposed to send somebody out and it was gonna be three weeks. I ended up fixing it myself.

In the past, ADT worked with me. They have given me a couple of upgrades. They wanna maybe catch the intruder. But I wonder if the system is working up to par because of the different trips that it would do where it would abruptly sound off in the middle of the night. Or in the case of last week, I could see it on my history where it was turned off at the panel but nobody was home. More recently, I sent them some issues I was having, but they did nothing. ADT no longer communicates. They're no longer concerned about me as a customer. The last time I tried to talk to someone, I never got a call back. So, I'm not happy with them. I'm looking for a new company.

We've had some issues with some of our equipment in our home, and when I've reached out, I've had replacements provided. The technicians are sometimes professional but other times have made derogatory comments towards my wife and have insisted on speaking to me because I'm the man of the house, which I don't understand when I've made notes to not have them contact me when my wife is home because I'm working and she's available.

The sales representative was great. So far, my experience has been great. The only thing that happened that was not great was one of my sensors fell off to the garage, and the panel itself constantly says it's being tampered with and the alarm goes off. But other than that, the services have been great. I did have to call the installer to come back and put the sensor back on immediately. But over time, that garage sensor fell off again. The other two sensors that are in my front door and back door are good to go and have been working fine this whole time.

When I had the roof done on my house, the workers threw the shingles down and broke the sign. I called ADT, and then the next day, I had a new sign. It was very easy and simple to get in contact with them. They were very responsive. The system works perfectly. All of the alarms work and the pad on the wall works fine.

The customer service has been terrible. Nobody has checked in. Some of the devices has stopped working. I haven't had the need or the use for my alarm system, mostly, since we've been home. ADT is pretty crappy from a customer service perspective. The system functions. But the system is pretty tricky. Like if I wanna leave a window open, I have to do an override for each of the things. I have to enter a code for each designated area. Also, the motion detectors weren't working. So now, instead of saying, "Set it," for being here, meaning the motion detector is disabled, I have to do it so it overrides the motion detector. I have to take an extra step. But the times that the alarm was on and my kids accidentally opened the door and the alarm went off, I was able to disarm it pretty quickly. It's a good system. But it's not the most user-friendly or intuitive system. I have an older system though and I haven't upgraded it.

ADT was hooked up on my house when I bought the house. I stayed with them all the time. The service is good but I wish it was cheaper.

I've had ADT for over 30 some years. They are very pleasant and they explain things. When I call them, they answer everything satisfactorily. When I had a problem, their guy came down immediately to handle it.

Someone came to my door to solicit me new windows. The camera in the driveway saw her walking through my driveway. The camera by the front door caught her walking up the walk and coming to my front door. Then about 20 after 7:00, somebody rang my doorbell, jumped in a car and peeled out. Nothing was caught on camera. The camera went blank. But when I took the garbage pails out at 8:30, it recorded me in the driveway and walking the front door.

The customer service was very good. They were always responsive. The price has been steady. I would certainly recommend ADT to anyone for either of the features that I have.

I had them come out on their dime to replace and upgrade my system to 5G. Then, I had a service call because I couldn't get access to a battery in one of my glass breakage ceiling mounts and had them come out. The system is very easy to engage with in terms of operation and I like the fact that I'm on cellular service and as I'm traveling, I can handle my system from anywhere. I have been traveling and I've had the glass sensor go off. We're close to a bombing area in the forest and sometimes the live ammunition that they used versus the inert, when they're using live ammo, will literally shake houses. When that happens, it can set off my alarm and when I see that it's glass breakage and they respond, then I can go ahead and set it from anywhere. I feel safe since I had it installed.

The house that I moved in about a year ago had an ADT system in it and we went with them. The installation experience was wonderful but about two or three months after I had the system in use, the keypad failed. I was told that all of the sensors were linked to the keypad and I had to buy all new sensors. I was a little upset about that because of the cost. I would have liked to have the new keypad link up with the old sensors because there was nothing wrong with them, except the fact that new keypad was not compatible. Other than that, everything works fine and I'm very happy with the service.

I got ADT a long time ago to secure the house. But it’s been terrible. When I call in, the people don't wanna work with me. I get so upset with them. I can't talk to them and I can't understand them, and it makes me so mad. I get frustrated and I just wanna hang up. It's all the time. People should not get ADT. Their people are very rude. They don't care how they talk to you and whether they got your business or not.

I wasn't happy with my previous home security system provider and somebody recommended I should look into ADT. I did and I like them a lot. Getting in contact with a rep is relatively easy, although sometimes I have to wait on hold for a while. My favorite feature is that whenever my alarm goes off, they immediately call me. That tells me that they are monitoring it closely.

Their customer service has treated me wonderfully. When I first signed up, they said there wasn't gonna be a charge for the installation. But they got a little mixed up and I called back and explained to them. They rectified that and they went ahead and installed it for me without a charge. Also, I had problems at first because the guy thought he didn't put one of those little sensors on so it kept going off. They kept on working with me, working till they got it right. And their rep showed me how to check my battery. Sometimes my thing would go off and it's like, "Oh, wow. How can I charge it up?" Now, I can just go ahead and check it to charge it up in time, instead of having to wait for four hours. She helped me do that. I like what's included in my service package. I finally got the Nest camera too to go along with it and I'm enjoying it. I like their service.

I wouldn't rely on ADT. It's better to get your own camera and watch whenever you feel unsafe. As soon as my contract is up, I'm not gonna do it anymore. It's too complicated. At the beginning, ADT kept sending me to each other's contractors because they didn't warranty it. After a certain length, I have to go to Safeguard people. I said, “What is this? I can't talk to anybody straight. Everybody just bounced me around.” So, I wasn't crazy at the beginning because I had questions and my alarm went off, and I forgot how to turn it off.

I had friends that had ADT who recommended it and they had a lot of commercials. This is my second home which I had ADT with. The reps have been good so far. I had some problems and they worked it right out. I am highly satisfied with the features of my system.

ADT was the service that was there when I purchased the home so I just kept it. But I no longer have the doorbell because it didn’t work as well as the lighting. But I’m good with the overall security. And the reps were professional when I had to contact them.

ADT has been great. My family members all got ADT. When the installation team came out, everything was good except I needed a charge cord for my backyard camera, and they didn't have any stock.

ADT's faulty units that are going off by themselves. I got the fire department and the police department. I was following them and not realizing they were coming to my house. They pulled up in my house and checked it all out, and everything was fine. Then I had a second and a third incident. When ADT installed, I had my house remodeled and they came back and installed the alarm system on the inside. For some reason, the alarm pieces that go on the top of the ceiling kept going off automatically. There was no fire. They came out many times, but the issue was never resolved. They took them all out and they said that it was something to do with the units because they were having problems with it in several areas.

I was supposed to get an outside camera and a doorbell along with my upgrade price and ADT’s techs kept screwing up the time when they were supposed to be coming to do the install. When the guy showed up, nobody said when I signed up for the upgrade that I had to change my internet server to Cox Cable. So, he put in the monitors around the windows and doors and then left and said that as soon as I get Cox Cable, they’ll come back and finish.

ADT’s system is horrible, overpriced and I do not like it.

I've been with ADT for six years and the customer service made me loyal to them. The techs they’ve sent out were very professional and good. I’m very satisfied with the features of the system and when I had my panel upgraded, a technician came out and put new sensors and a new system in. He was very professional and did an outstanding job. It took him a couple of hours to do it. And from the time I talked to the representative till the tech came out, it was quick.

I've had ADT for 27 years and I'm satisfied with what’s in my package. When I first got it, we had a landline telephone and at the time, ADT didn't have anything that covered cellphones. So, we went without the service for some time. Later, they came out with an ability to use a cellphone so we reinstated and got the service back. I recently told a friend of mine about ADT and that it would be a good service for him. He installed it and ADT didn't even acknowledge anything about it for me, which was disappointing.

Called to cancel service after 12 years of on time payments. Bill is due in 18 days. Was told there is a 30 day cancellation policy, so I would be billed for another month on the due date. I asked if that meant the cancellation date would be at the end of that billing cycle, eg 48 days later. I was told that the service would cancel 30 days from my phone call, even though I was paying for service for another 18 days after the cancellation, and if I wanted service to continue for the entire time I was paying for, I would have to call on the exact billing date to cancel. All I can say is that ADT is cheating its longtime customers by charging them for services they don't get. If they are losing market share, they have certainly earned it.

I love ADT. The customer service has been wonderful, and when I moved to my apartment now from another last year, my system was upgraded. The quality and features are fine for what I have.

I've been a customer of ADT for about 15 years and I would recommend them. The ADT guy who came out to install at the new house was very professional and knew his job. He went over the controls really detailed so we understood and he even helped us get that on the phone. So, that was very helpful. It was also fairly easy to contact them. You just call the number and you have to go through their system. I like being able to look at the doorbell that's like a Ring doorbell and see who's there at the front door even when we're not home. The app on the phone is very easy to use, too. Just push a button and you're done.

If I could leave ZERO stars I would. I've been a customer for 9 years and during that time most of my experience with ADT has been nothing but frustration. I'll never get another home security system again. Quality sucks. Value sucks. Customer service sucks. We're a military family (my husband just finished active duty) and are moving to be closer to his family. We are not getting a system on our new home.

ADT has great customer service when they are trying to get you as a customer. Once you have committed to a contract you can’t get any answers. They never return the phone even though that is one of the first things they ask when they answer in case we are disconnected. Can’t get a supervisor on the phone and they are always escalating your account to no avail. I regret signing up with Adt.

ADT showed up at my house 3 days after I moved in claiming I had an appointment. And tried to scare tactic me into buying into their security system. I told the guy I didn't call ADT, and how did they know I just moved there. I also did not like the attitude of the salesman. He came across really pushy. Pretty shady in my opinion..

I ordered ADT two-year service from a very nice field representative. Every month I pay. Recurring Services $54.00. Quality Service Plan $26.82. He told me I had to stick with the recurring service for two years, but I could cancel the Quality Service Plan at any time. After one year on the plan, I call the ADT to cancel the Quality Service Plan. 3 reps gave me a run around with an hour wait in line and asked many questions. I gave up. I called the field rep who set up my initial contract, and the guy promised to take care of it, but he never did, so I stuck with the Quality Service Plan $26.82 per month. Then, before my contract ended on 10/6/2024, I called ADT on 7/15/2024 to order not to renew my contract after 10/6. The rep made note of this.

Very hard to get through to ADT when I needed to talk to someone because I was always placed on hold for 10 + minutes, thankfully no real emergency. When my contract was up and I wanted to end my service due to selling my home I began calling requesting that my contract end effective April 1, 2024. This is now Sept 2024 and I have called every month, sometimes twice per month trying to get them to stop withdrawing the money out of my account.

I purchased a home security system on 8/8, it’s currently 9/6 and I’ve never received equipment or the professional installation that was paid for. I’ve spent $1,000 on a custom package that I was hoping would keep my family safe. I selected ADT because I trusted a recognized brand but I was WRONG. I’ve spoked to so many incompetent representatives who are just outright rude. I felt like I was being pranked when speaking with these “professionals” and not a single one of them was able to help me. I forwarded the signed contracts, screenshots, bank statements, every bit of my order details to so many people and no one could simply schedule installation or find the account! Outrageous! At this point, I just want my money back so I can redirect my business to a company who actually values the customers they serve!!!!

Customer service is excellent but the way they explain the pricing and plans are horrible! I’ve had more issues because of them not being forthcoming or explaining everything in detail to be understood. I’ve spoken to more reps to get an understanding only to find out the months they gave me free aren’t free but discounted and only for a month. I was told I would have two months on top of the other two months to help me financially because I’m losing my job. That was a lie. I’m truly disappointed, dissatisfied and feel like I’ve been taken advantage of.

I've called in twice and each time I've been satisfied with ADT's service.

Getting this is very easy. But if you want to cancel it good luck. It is next to impossible. I have been trying to cancel my account for months, but live chat does not help. Calls keep on bouncing from one line to another and then nothing.

I've had ADT for over 20 years. In some cases, working with them is hard. In some cases, it's rough. I called them about my Ring doorbell. It took them forever to get that to work. They don't do customer service to me. What they want you to do is go out and try to figure out things yourself or go online and do it. I don't work for them. The best thing about them is the monthly price, but it still could be cheaper.

Customer Service at its finest! Kevin **, Claudia **, and Chelsey ** became my ADT Dream Team! With their individual and collective subject matter expertise, ADT provided me an amazing all encompassing security system that truly meets all of my needs. ***Go ADT for all things security.*** I highly recommend ADT!

I have been using ADT for almost 5 years. During that time, I have had many issues - from issues with the app, to ADT sending the fire department to my house without contacting me first. (Even though they said they did.) I called today (9/3/24) because I want to cancel my service and go with another company. When I spoke to a representative, they told me that I was under a contract. This is not true. They said that I started a new contract in June of last year, and that it also includes additional equipment. None of this is true! I asked them to send me a copy of my contract to my e-mail, and they didn't. They said, "It would take a day or two."

This is the package that we wanted, this is the package we got, and we're content with it. But I question how ADT reads things. We were doing some painting in the house and I had to disconnect a sensor and I couldn't find any instruction how to bypass it and it set the alarm off a couple of times. ADT had no record of it until I called them. And once I told the rep what I had done, he looked in the file, "Oh, yeah, there it is right there." Who's paying attention to it? Why didn't they call me and say, "Hey, is something going on?"

On June 7th, 2024 I called to have my service discontinued due to moving and no longer needing your service. This task was not completed until August 22, 2024 after over 10 calls that lasted 1-2 hours of being transferred from one person to another. The rudeness and inconsistent service was truly appalling. As a long time (12 years) senior citizen customer I would have expected better service and treatment from a company that markets itself strongly to the senior community. To add insult to injury after all the calls and waits when my service was finally turned off then the charges removed, you charged me $14.02 as a discontinuation fee. I hope the $14.02 makes you richer! I will make sure to let everyone that your customer service is lousy and seniors can do better with other security companies!

I called to setup and ask for ADT service on the phone and we agreed to some terms and ADT did something that never happened before in the business. They brought a contract and have my wife sign it when they installed the equipment. My wife did not know what is she signing on and it turns out that it is different terms than I verbally agreed on. ADT is a fraud. DO NOT MAKE THE MISTAKE I DID. The equipment is yours if you cancel but it's not going to work because it's on their network!!!

I've had ADT for many years and I've been very happy with their service. I've had a good service from them, never had any problems, and they've been quick to respond when I had a problem that wasn't their fault like lightning strikes. They have always been very competent and did a good job.

When we moved from California to Arizona, I had to buy the whole system all over again, which ran me about $2,000. I was not happy about that, but my wife wanted this system in the house, so I had to do what she asked me to do to put the system in. We had exactly the same system that we had in California, which we since have paid off. It was frustrating that we had to go through the whole process again to move the system. We brought everything with us from California, and ADT said, “That's obsolete. We can't use it anymore.” I said, “Oh, come on! You guys told me that if I was moving, I could bring everything with me and you guys would install it.” They said we had to start all over again.

We had some problems with the home base. We would arm it and we would be gone for a little while. We would see that it had disarmed itself. A couple of guys came out, and checked the system well, and everything worked good. We figured that the base is tied to our cellphones. They don't work in the country. Contrary to Windstream’s bragging about people would get a signal everywhere, that's not true. When we get bad weather, it doesn't work. And if it's not working, it shuts itself off. That's not ADT's fault other than they tied it to cellphones. People do that all over, and they're in cities where they get signals all the time, so they don't understand the country.

Our house was robbed, thief broke the door glass and the alarm does not turn on, no motion detector. Nothing was worked.. The thief was 15 minutes in our house. And they can't explain anything, we just reported that their system didn't work, they get the report, That's it.

For quite a while, I wasn't getting any notifications and wasn't getting a bill. They kept saying, “You should be getting an electronic bill,” but I wasn't getting anything. A year has gone by and I finally got somebody that had a brain that could tell me the reason I wasn't getting anything is I was set up on automatic payment. But even though I was on automatic payment, I wasn't getting an email. My bill would go up and I would have no idea why because I wasn't getting anything.

My system is not working. I called ADT and they said that I have to get another component even though that I got a new one when they installed it. I tried to put the code on the alarm, but it didn't work. They don't understand the issue. They always are transferring the call from one department to another because they are not capable or don't have the correct knowledge about the service. They don't know the service that they're assisting for.

I've been using ADT for years. I've had them here for six years, and I've had him at other houses that I've lived in. I’ve had some problems. My experience with customer service has been very good. They’ve always helped me resolve whatever the issue was. My only problem with them in customer service is they charge me to come out even if it's not my fault. I have to pay a service fee. But I'm satisfied with everything I have. The people on the customer service line have been very helpful and they stayed on the line with me for a long time while we tried to figure out what was going on. Also, having the video links now has also helped a great deal. With the video chats and all that where they can look at what you're doing, it has stopped my need for wanting someone to come to the house. I've been able to do it myself, although I sometimes have to get up on a ladder to change the batteries in the fire alarm.

When the person came, I thought they came to give me an estimate and look at my house and see what I would need. They started installing the product. Didn't tell me how much it would cost before they started installing. When they were done, they had me sign a contract. They didn't tell me that I had 30 days to cancel the contract. When I had time to read the contract, it was 31 days and I was stuck in it for five years. So, I'm in it for five years. And when the time is up, I'm out. I called ADT's customer service explaining I wanted to cancel, and they said, "You're gonna be responsible for the contract, the payments for the five years." So, I thought, "I might as well just keep it for that since I'm gonna have to pay no matter what." I'm not happy.

I would recommend ADT to anybody who ask me about it. I had excellent experience with them.

I've had a good experience with ADT. I haven't had any problems with it. It delivers what they say. It's like everything else going up in price since I've gotten it. But everything else has, too.

I like the features. The panel was frozen so the tech replaced it. It has been a good experience.

ADT provided prompt service and the install went smoothly. I contacted them concerning my Wi-Fi outage and how to troubleshoot my alarm pad. They were always really helpful and friendly. I never had a problem with them. The system is good but I don't get very good Wi-Fi at my house. I wanted to install some cameras and my Wi-Fi didn't support the cameras. The tech came out and said he could put them in but they'd be buffering with that little circle, trying to find service all the time. He was pretty honest about it.

I'm totally happy with my experience with ADT. My experience with their reps has been good. The person that did the installation did a good job as well.

I like the variety of products offered by ADT. It's an all-in-one package. Someone comes out, installs it all, and I'm done with it. It's not like Ring, where you get the equipment and you have to install it. That was pretty nice. My experience with their rep was good, too. But I was a little shocked about how pricey each device is. They give you a free $2,000. But that doesn't really get you a whole lot. I wasn't really expecting that part. For the most part, I'm satisfied with my package. But I wish I had a couple more window break sensors.

I like the cost of ADT. I also had a good experience with their reps.

I've had ADT for 20 years now and the system works. The app works slowly and it's also buggy but it works. Sometimes their customer service has been good, but sometimes they irritate the hell out of me. They're also expensive. I'm seriously looking at going elsewhere 'cause their rates are getting atrocious. I've still got equipment that's 20 years old, which is fine and it works. But it's ridiculous when I'm paying rates for new equipment when I have old equipment.

They're always professional. My experience with their customer service has been very positive.

Everything has been good with the exception of the doorbell at our front door. The first one they put in hummed all the time. I called ADT and they sent another guy out. He put a different kind in and that one has now gone in and out. I've had to call ADT three times for this doorbell and they're still trying to get it fixed. In fact, I noticed the other day it's not working again. Overall, we're happy with the exception of that one doorbell issue. I like the fact that we can turn the alarm on and off with our phones. We don't have to wait until we get home.

The reps try to help me out as much as they can. The system works good. The cameras work good in the house. But I have trouble replacing the batteries because I don't know how to do it.

ADT is terrible. I've had issues ever since I've been with them. Their monitoring sucks. If the alarm goes off, they don't call to check to see as if it's not picking up the signal. I spoke with ADT a couple of times and they said there was a signal. They called me for the first time last week because I accidentally set it off. Sometimes, I have a remote. So when I'm coming the driveway, sometimes I may hit the wrong button. Most of the time, even with the other carrier, if I hit that wrong button and it went off, they would call me within a matter of seconds. I don't like that you have to call 5,000 different numbers and then the wait times are horrible as well when you call in. I've only had that system for about three years and they're saying I probably need another system. I'm not paying them for another system.

The ADT system was giving an error message and would reboot. They told me how to reboot it over the phone. We're satisfied with ADT. It works really well and very little downtime. I can't even think when the system has been down. However, when you have a window replaced or some type of upgrade around the house, they wanna charge you full price for long-time customers. I have negotiated in the past to get a reduced price for the service call to change something out. I think that they should be more considerate of their long-term customers because I was about ready to leave.

When I need for the people to come out to fix the alarm system, they charge me. They don't send nobody out. The stuff don't work. It's a lot. I have a bad experience with ADT. Go with somebody else.

Having ADT is convenient. They meet our needs. We have the standard package which is all we need. It's perfect. In the last eight years that we've had them, we've only had one problem. I had called them because some of our sensors were alarming, and we couldn't figure out how to solve it. I thought it was the sensors on the actual unit that controls the whole house. They had told me, "We'll set you up with a virtual education on how to change that battery," but that never happened. I went on to Amazon to try and find different batteries but that didn't work out so I called them back. I had somebody walk me through the fact that it wasn't the battery in the unit that we were having problems with, it was the batteries that go into the individual units on each of the doors and windows. They gave us the proper education.

I've been a long-time customer since 2009, and the service is good. They're helpful. However, from a pricing standpoint, especially for long-term customers, ADT should provide more discounts and incentives.

ADT came in and gave me a complete estimate. The sales rep was fine and the installer was excellent. I like their reputation and I'm extremely satisfied.

The system went down three months ago. I never had a problem up until that point. I called for service but ADT charged me $185 to have a tech come out and fix their problem. I didn't cause the problem but I had to pay for it. That's very unfair. I'm going to cancel them in December when my contract comes up.

I had a tech come for some minor issues like the sensors not working and different things. He had to come out a bunch of times but he was a nice guy. But the salesperson lied to me about a bunch of stuff that he promised that he couldn't do. I tried to contact him after I got the system about how he lied but he completely ghosted me. I never heard from him ever again.

We got off to a pretty rocky start with ADT. A lot of the sensors and stuff for the windows weren't working. Our house was kind of sprawling on one level and it's like a wireless system and a lot of the window sensors were too far away. But they worked it out, eventually. It was a subcontractor working for ADT in all the back and forth we had and then they switched to the ADT people and that was how it got solved. They ended up having to change out the whole system for a different type. It took a little while to get it ironed out but it seems to be working okay now. Also, they covered the cost to replace the system. But recently, just the other day, I got an email that said that they were increasing the rates, which I was not happy about.

ADT is reliable and what I needed is there. Everything works like it's supposed to. I'm satisfied with everything I have.

I've been with ADT for over eight years, and they still want me to pay for everything. If something goes out on the device, I have to pay for it. I have to pay for it to get it in, and then pay for it for somebody to come out. There should be more benefits for customers who stick around. The discounts come for new customers. But once you've been a customer, they like to increase your rate. At one point, my rate was $88.

I’ve been with ADT for 30 years and their customer service has been okay. They've solved whatever problem I've had. Also, I'm completely satisfied with what's included in my package.

We do all of our transmission from the house to ADT through T-Mobile. Yesterday, we were down all day so we couldn't use our system. If it was available, we wouldn't have been able to use it. So I have no problem with ADT but we have a couple of problems with T-Mobile. The young man from ADT who came and explained everything and did the setup was very knowledgeable, nice, and capable. He did wonderful job and we've not had one hiccup, except for the Wi-Fi connection.

I used ADT when I was in Texas and shortly after I moved here, I got them again. There had been a couple of times that I had to call with things that were minimal, but I haven't had any issues. They were able to help me and get everything taken care of in a timely manner.

The quality of ADT is the reason why we continue with the service. We had to have dual service for a few months. We had it at our first home and when we moved here, we started the service again. But we needed two locations for a while, so we continued the service at the first house. We would never go with any other company but ADT. The customer service has always been great and we've never had an issue with them.

We don't use our ADT system too much. We used to install it, and then we don't put the alarm when we go out. We don't put it at night time. So, we are not using it that much. They said it was a contract for two years, but we're wondering if we can cancel. It doesn't work for us.

ADT guided me on putting the wrong equipment in to a rental property then wouldn't release me from the contract. They said they'd send someone out to do new equipment but that person was unhelpful. When I contact customer service, people throw their hands up as they're not responsible. I'm not happy with ADT at all. I wouldn't recommend them to somebody and certainly wouldn't recommend them to anyone who has rental properties.

I had recommendations from friends for ADT and they've been really good. I haven't had any trouble. They're very friendly and helpful. I'm very satisfied.

I don't care for ADT's customer service and I'm in real estate so all of my homes have security. They're very hard to communicate with. If you have constant problems with equipment, they make it very difficult to get service. It's hard to get ahold of them. They don't answer their phone. They wanna charge you crazy rates to come out and fix their faulty equipment. It takes a long time to get them out. So lately, I've been dissatisfied with ADT. But prior to that, I was satisfied.

The cost was $25 a month, but it went up quite a bit for the same service. It costs about $55 and that's not the best. The service that I have is to alarm the house when I'm away and that 55 bucks is a little too much. I'm very satisfied with ADT but if the cost goes up again, I may cancel the service and install some other thing.

I would tell others to go with ADT. I've been with them for 4 years and I have not had a problem. When I had a false alarm, they called my phone. Their customer service is fine though the price is more than what my previous provider was.

Recently, we left and I didn't close the door. Then it kind of bounced, and we learned at that time that ADT didn't have my cell phone number. So, we had to contact them and make sure that they knew who to call in case something like that. It wasn't an intruder. It was just I didn't shut the door well to the garage.

The customer service and installation were good. But I keep having trouble with this alarm that keeps going off. If I wanna have somebody to come here and check it, they wanna charge me and I don't like that. Otherwise, the service is okay.

ADT is a good company. Sometimes it's a little hard to get to a person, but it works. I have a contract for five years and I'm three years into it. But I won't renew it. I'm paying $35 for something I'm not using often. I live in a really good neighborhood so sometimes I don't use it a lot unless I'm gonna be gone for a few days. I may look for something more cost-effective. There are so many others out there that people are talking about like the Ring. A friend of mine has a lot more options than I do for less money. For the doorbell, if somebody rings or drops off a package, she knows who did it. She's got more options.

Everything has been good with ADT. A few years back, we had a technician come in and update the system. He was good. He had a good attitude.

I've had a very good experience with ADT. They put in the unit and upgraded me. About 10 years after that, they upgraded us. Everything works well. We use the system periodically going in and out of the house and everything seems to be working pretty good with it. My wife handles the app and it seems to move very slowly. ADT moves pretty good with the internet and contacting them or using it. I'm kind of savvy on the app, but my wife is really good on it. So if we're driving out, she can reset it.

I hate ADT. The reps are horrible. ADT puts you in a two-year contract, and that was not an issue. I stayed in my contract for over two years at my first location. We were buying another home in a different city, and we had to move to an apartment. So, I got it transferred. They had a lot of issues with the transfer. They told me that I wouldn't be entering into another contract, and that I could cancel at any time. I had to call several times about different issues that I was having with the system. Then, they deleted my old contract and put me on a six-year contract. Nobody ever in their right mind would sign a six-year contract for anything. You don't even know if you're gonna be alive in six years. So, they got me stuck in a contract that I did not know that I was in for six years.

The initial installation was poor. They ran wires on the outside the brick, not in the attic. It's just drill holes in the brick. It's not professional. I also have a camera that hasn't worked since the last time they came out to fix it. I haven't even checked to see how far along I am on the equipment pay out. But if it is paid or soon will be paid out, then I'll be moving.

I went with ADT for the cost. But the prices keep changing and it's expensive. The only way I could get a reduction is if I called and complained then they'd offer me a reduced rate. When I switched from one house to another, I was told I was gonna get a really good price but I didn't. When I switched to another place of residence, they said, "You've been a customer for seven years so we could give you a good price." But I've been a customer a lot longer than seven years. I don't know where that seven years came from. That was a little disappointing that they didn't even know how long I've been a customer. When I tried to cancel, it was difficult. I had to call exactly 30 days before my contract was up which is ridiculous. Because of the difficulty of canceling the service, I will not renew ADT at my new place.

I'm a satisfied ADT customer. I'm very comfortable with the system. Quite a few of the neighborhood has the same system. It's working for all of them too or they would be saying something.

I used to be an ADT customer years ago. I went with them again, and their representatives have been good. I'm very satisfied with my service package.

My ADT system does what I originally wanted it to do. So, I'm satisfied. ADT has been entirely reliable for all the years that I've had them. I've had them since 2009. They were a different outfit then. They were Brinks and then Broadview bought them out. Then ADT bought Broadview out. The price is fine. If they raise prices higher, then I would have to start looking around. But as of right now, I'm content with the price.

I went with ADT because of the experience that my sister said she had, and I was with them for three years. From the first time I got the cameras, it was a problem. I don't get half of the detection that I’m supposed to get. If someone's walking up, I may get it three minutes later, or sometimes 10 minutes later. The cameras that I have are no good. Going by the experience that I have had within the last month, I wouldn't deal with ADT.

ADT had a really good reputation. I had a bad experience with my previous provider. I called ADT and I had them come out and take over the contract on the monitoring system for our house. Recently, this week, on Tuesday, they came and installed some wireless fire detectors. I added that to my service as well. It was absolutely seamless. They said I could do it myself, but I didn't know how to do it. The guy they sent was 6 foot 4. He didn't even need a ladder. He could just reach and put the units in the ceiling. He was great and tested all the units before he installed them. He was here for more than an hour.

ADT has good service always. They're a reputable company. I've had them for 12 years now because I haven't had any issues to want to look elsewhere. It's also affordable. They guard my home pretty well.

The sales rep of ADT was fine. The installation went well, too. We have issues with the actual hardware, though and we also haven't been happy with the follow-up support from ADT.

We've been using ADT for over 40 years. My parents were the ones who got it themselves because they knew they were a reputable and large company. A couple times the alarm has gone off and ADT reached out to us to see if it was a false alarm or a real issue. They normally contact us by phone and if there's no one at home, then we have a couple other emergency contacts that they call. A couple times that the alarm went off were accidents. One time, there was actually someone trying to break in the house. My parents were out of town. I guess someone was watching the house. They realized that no one was home, and they tried to break in and set off motion detectors. So, ADT tried calling the house and no one answered. They tried calling some of the backup numbers.

We feel confident that we're safe with ADT. We've been with them for about 12 years. We're very satisfied with our system. We can count on it. When we activate it, it works. We've never had a problem with it.

I'm very happy with my package with ADT. When I first got my house, I had to get a new box. I got the new box. After a couple of years, that one went out. I had to get another one. Other than that, I haven't had any trouble out of our ADT. I was thinking of calling a sales representative. On one side of the house, I have a long window, and I was wondering if I could buy another contact similar to that one and put it down the way. The system works well. I was away from home with the alarm on, there was a bad thunderstorm and it set off the motion thing. ADT called me and I told them what was going on. They didn't send anybody out. I told them not to send anybody out because I'd be coming home soon. Another thing I like is, that they never really raise the price super high. It was just a little increase. I would highly recommend ADT.

I'm very satisfied with my package with ADT. They also did a wonderful job. I had to contact customer service when a battery went out, and they walked me through it. I highly recommend ADT to anybody.

ADT's customer service is excellent. My wife was cleaning the window, and she knocked the cap off of it. They came out and fixed it right away. I didn't have to wait, and it was a major window on a lower level. There could be more features in my package but I'm satisfied with what I have. If I need to get a medical alert device around my neck, I would have to go to another company. That's something that ADT doesn't offer. Other than that, I'm good with them. They could be charging a lot less though.

I've had ADT since 2009, and the system works okay, but I don't think their service is all that great. As matter of fact, when our contract is up in December, I plan to get rid of it. Their price goes up all the time, and then I gotta call them, and they'll bring it back down. That's how we got locked in to this contract. Their stuff also wear out, and they wanna sell us new stuff. When something is wrong with my system, they don't send anybody out. They send a new one then have me call in to put it online. I'm tired of ADT. They suck.

ADT provided what I needed for the price I was willing to pay. I've been satisfied with their service and their customer services reps have been great.

I've been a policeman for 52 years and I wanted to have a security system. I got ADT and they have been good. Recently, I upgraded the cameras and they got it up online in a couple of hours. I had an issue with that but they fixed it.

I purchased with ADT initially because they were in my neighborhood and I liked what they were offering at the time. But later on, I didn't like how billing was done. I was told one thing then I constantly had to call back and tell them that my contract says it's going to be for this amount, but I'm being charged this amount. They charged me my contract price for the succeeding months, but whatever money that I was charged that was more than what I was supposed to be charged, they never fixed it. They also reduced the charge moving forward it but even with the reduction, it's still not panning out for what it was. So once my contract is up, I'm going to go with a different company. If I'm locked into a three-year contract, why is that amount changing?

ADT is good. I have the window sensors, and they do their job. The reps are good too.

I was misled about my contract and it's been an overall very negative experience. I had an issue with our garage door opener that was programmed for the system, and when I called tech support, they had me to do something manually with my garage door. It didn't work, and it messed up even more. ADT had a tech come out and the tech said that the people over the phone were not supposed to ask me to do that. I was misdirected by their customer service team, and the tech could not fix it because they were not allowed to do anything with it. I ended up having to fix it myself.

The initial cost is expensive and so is the monthly cost. ADT had an ad that you could put in this and that for less amount of dollars. It sounded good, but it didn't turn out to be x amount of dollars. It ended up being more than twice it. I upgraded it right away because it didn't even cover much. I had a bunch of extra windows and door sensors. But ADT is very good at what they do. When the alarm would go off, I get a call from them quickly.

Someone came up to our door and she was nice. We invited her in and listened to her sales pitch. She sold it to us and the system got installed the next day. A gentleman who was nice as well came with another gentleman and they talked to us about adding extra security. I did what I thought needed to be done to secure my house. Because our internet was acting up, it was a few days to get everything together. But the system is easy to disarm and arm. Sometimes we forget that we have our security alarm on and we'll open a door to let the dogs out. They call us right away and we tell them everything is fine. I'm very happy with ADT so far.

I haven't received any customer service from ADT. When I had an issue with the system, they couldn't help me. I had to do everything myself. They told me what I needed to do and that was that. They couldn't get a technician to come out and do anything. It was a matter of buying batteries to put in the security systems in my windows. I had to order them and it took a while to open up the little casings. I had to run back and forth because the alarm would go off, but I managed to get it done. I was very upset about that because I wasn't told that I was going to have to replace the batteries myself and that I would have to put them in myself as well. Also, I didn't know that I was going to have to keep ADT for five years. I'm stuck with them for five years.

I use ADT as a security thing when I'm gone. However, sometimes I don't know whether it's working as well as it could be. Today, I had some construction people in the house. They cleared the smoke detector and set the fire alarm off, but nobody called to verify. A lot of times, I leave the residence, and there's nobody here. That's not very heartening that they truly aren't monitoring it.

We've stayed with ADT all these years and they've been very good. When we've had to call on occasion, they've been very responsive. They've come out and always been very professional and perform their duties in a competent way. We've had some installers come out to do certain things and everybody that's come out has done what they're supposed to do.