ADT Reviews

We had a break-in and my purse was stolen. I had no way to pay for an ADT system since my credit cards were gone. But ADT installed it anyway and told me to call them to set up billing when my card was replaced. Working with the reps was seamless. Where I wanted the keypad was not going to work. The salesman took the time to explain to me why it wouldn't work and what he needed to install it. The system has wonderful features. When we have to call them with a question or an issue with the system, they're very responsive. We had a problem with the mobile app so we called them. They worked with us and it was fixed. We haven't had a problem since.

We were with ADT for three years initially. Then we left and went to other cheaper alternatives. But we went back to ADT six months ago. They seem like they're on top of everything. We never had any issues with them responding, not only to alarms but also to any updates or any issues that we had. We had our home broken into. Ever since we've had an alarm, we haven't had any issues. Their response time seems to be adequate. We're happy with the way they run their business.

We liked ADT for our old home. We used them and had no problem. The installation at our new home went fine too. The technician was very thoughtful and helpful. We're very pleased with the features included in the package. The best thing is that we can see remotely what's going on here.

Working with the rep was a very good experience. It was not high pressure. Once smoke in the kitchen from my wife burning dinner set off my alarm. ADT called me very quickly. But every year the price goes up.

We had a couple issues with the key fobs, and they helped us over the phone. They sent a service rep out, and we got everything corrected. Everything's going along fine now. ADT has been good for what we've needed. We're quite satisfied with what we've got, and when we had a problem, they worked with us. Trying to get through the menu when we call companies gets to be a little frustrating, but that's just the way the world is now. People have to go through the menus. Once we get hold of a human being to talk to ADT, things go along very smoothly. We'd recommend them if anybody asked.

The system features are good. I like the cameras, and when I had some type of smoke (it wasn't a fire), they called right away. I appreciate that. The customer service has been good. I moved, and I'm getting reinstallation done tomorrow.

I've had ADT for years, and I'm satisfied with the features. A couple of times in all the years I've had the system, it's gone off and nothing was there, but they said that can be flies flying around the stuff. Besides that, the system is everything I need. It's working for me, and I don't have any complaints. When I had a door replaced and needed some more stickers, the reps were helpful and sent me everything I needed. They helped me on the phone with how to do everything, and they were very nice and informative. I'm also satisfied with what I'm paying now. They raised the price at one point and I was gonna cancel it, but then they dropped it.

ADT is a good company, and I've had very good experiences with them. The price went up a bit and I haven't had a chance to call them to ask why, but other than that, I like the customer service. I've had several techs come out, and they've always done what I wanted them to do. They were very courteous and they always identify themselves with their badge. They've always been professional.

The sales rep was very friendly, came to the house, walked through things, and figured out what we needed to join with the current system that we had at the time and make our system even better. Sales promised something that tech wasn't aware of, but between two heads in tech, they figured out how to make the system work. It turned out really well, and the in-person service was great. On the other hand, I had a credit card compromised, and it took five different phone calls to get everything figured out. That was a little disappointing. Besides that, we've had ADT for a few years now, and it's been good. Everything seems to work just like it was advertised as.

My sister had a system installed in her house and she called me. The sales rep was really pleasant and nice, and he talked to me about my sister, that she really wanted me to get mine ‘cause I live alone. ADT has been good. I'm well-satisfied with the features in my package too.

I like ADT. They have been always on top of things as far as responsiveness and assisting you with any help you may need. The quality of the service is good. The customer service representatives are very patient in assisting you with problem-solving and always offer to send somebody out if they need to. The app is also very user-friendly. The price is fair and the coverage is sufficient.

ADT is good. Getting in touch with them is easy. But I would need the price to drop down.

ADT is excellent. The representatives are always professional and courteous. Getting ahold of them is very easy. I just dial the number and they pick right up. Every now and then, I'll deliberately put the system on and test it to make sure it's working fine. It works perfectly.

ADT is a good system. I got windows protection and windows motion sensor for upstairs and downstairs. When I first got my system, they sent a nice guy out in a van. He set the garage and the one up on the door. He explained everything while he was doing it. When I had a problem, I called them up and they explained to me how to fix it.

The sales rep was clever and charming. A guy came out for the installation and he did a good job in a hurry, and I was set up. It's been great. But it went out for a while. I called ADT and they fixed it without having to come. That was beyond my conception. Then I called to see if I could get my bill adjusted accordingly, and they said I could, so I'm just happy as I can be.

The sales rep was very nice and knowledgeable. He met our demand. Whatever we asked, he did. The installer was outstanding also. I was surprised about cleaning up, but he cleaned up everything. I'm extremely satisfied.

Everyone that has ever come out has been able to handle the problem that I've had. They were very courteous and knowledgeable. Any time there was a charge involved, they explained to me exactly what it was and how I could pay it. There was one time when the system said that the batteries were going out in one of the locations. But I couldn't find where anything was that have a battery in it at all. So a person came out and looked and showed me what it was, and was very courteous about it. Also showed me what the battery looked like, and suggested that I change them every so often. Now that I know where they are, I can do that. I've always been satisfied with ADT, and I'm still happy with the amount that they charge.

Get ADT because it works. The total package is good, and the price was reasonable. I've had ADT since 2011 and they've always abided by my needs and help me with this. I've also got it for my son and daughter, and my daughter still has hers and she has added on, too. I have the home monitoring system, and I've had the Ring doorbell for two years. My inside monitoring automatically kicks in, and the Ring doorbell is good as long as it stays online. So if the Wi-Fi went out, the doorbell would too. That happened to me one time because my sensor on my car got stolen, I had the Ring but my Wi-Fi was out of something. The car was parked in front of the house, but we never saw who did it because the Wi-Fi was out.

ADT sent me a battery for my keypad. I didn't know how to get the battery out and that was a pain in the butt. But I was able to do it. They would charge me money to send somebody out to fix a battery. I've had a security monitor with ADT for 28 years. I thought they should have done it as a free service. My keypad still isn't working right because the trouble light is always lit on the panel, but it seems to work.

ADT is reliable and I feel secure with the service. Any time anything goes on with my alarm system, they're always on it and contacts me and my person to contact. I'm very comfortable with them.

They've been very attentive to our needs. With the system, I like feeling safe when leaving the house.

I'm very satisfied with ADT. I got the Nest doorbell and the whole security system for my house. The installers were great. I like the security features. I've called maybe two or three times for service or when I was trying to figure out how something was working and the reps were very helpful. I'm very happy knowing ADT is watching my house. They are very accommodating and reasonable price-wise.

Some things that are antiquated need to be changed. Other than that, the system is working and its okay. When I call the service people to help me, they do a fantastic job. Also, contacting a rep has been easy. I just call the number and someone comes on the phone to try to help me. And instead of sending out a technician, they will help me over the phone. That has worked on many occasions.

Oh how my blood is boiling right now! My security system has not worked in almost a month! I’ve had 2 “virtual “ appointments with no success! I’ve talked to 3-4 different people regarding this issue and each person has either lied to me and just told me things that are not true! Now I’m being asked to pay $60 for a tech to come out! I’ve been waiting for a supervisor to contact me for three weeks now!

I've been with ADT at my previous house. I was in it for 13 years. I've been with them for over 35 years if I count both houses. My interaction with their reps has always been positive. If they have a new product, they just present it in a clear and lucid way. Then I make a decision whether or not I wanna buy the product. The system works great. It's one of the more basic systems, and it works every time. If I have any problems with the system, I usually call ADT to be preemptive and try to get them to take corrective action, and they usually do. I like that you can set the alarm. The inside, outside option, while you're in the house. If you want to roam around the house, you can. Then set it when you leave the house, so if any roaming takes place, they'll pick it up. I also have a glass break. All the doors are appropriately wired, so our sense of security is very good. I would highly recommend ADT.

I trust the ADT system. It's easy to use. We have it in two homes. We've been very happy with it for a number of years. I feel very secure because you never can tell when you need protection. Recently, the alarm went off on the pad saying that we needed new batteries. We got some new batteries and they are excellent.

ADT gave me a good rate. We've been with them for a long time. But after a year, they raised the rate. I called them back and they never raised it again. They lowered it back to the old rate and I still pay that. I have no problem with them. They're good. I've talked to them on numerous times when we had a battery problem. We had a power failure and then the battery would kick in. After a while, the battery would go dead because it only has so much. Then it would take a long time to charge up. We got a new battery but I had to pay for it. But, that's what it is. I like that they're easy to get ahold of and they answer the phone. Since having the system in our home, I feel confident. We were in Arizona and we got an alert. The police came out and checked everything and said it was just a bug that climbed over one of the sensors. There was no issue at all.

Our system alerts me every time someone leaves, comes up or passes by the house. It went off one time, but we got it before someone came out. At one point, I had a new internet box put in and it threw everything off, and then my camera system wouldn't show up around the house. Someone had to walk me through how to go back on and program each camera. I've had the ADT system going on a year, and we love it. I've even recommended it to a neighbor.

ADT is a reliable service, and they're professional and friendly. We have a basic plan, and the features are good. We're generally pleased. We've had routine maintenance and the technicians have been wonderful.

We've had ADT for over 20 years. We had a new panel board put up not too long ago, and it's easy to work. The other day, we set the thing off and nobody called, but we got it off quickly. Overall, we love ADT, and we really believe in it. We like that we can depend on it and they're nice to deal with. I'm well-pleased and I hope to keep it forever.

The signup experience was excellent. It assured me that they knew what they were doing. Every time I've contacted ADT, I've gotten a rapid response. The last time though, I had a battery failure notice and I talked to 12 different people over three months to get it figured out. Over that time, I had purchased a ton of batteries. I finally found the right batteries but when I opened the device and closed it up again, it worked. I didn't even have to put the battery in. So, the device had gotten knocked off wonky.

ADT has been very good. I just have one problem. They've sent techs out over the years and they can't seem to get my front door right. I can set my alarm outside after I've already closed the door, and it's fine but if I try to set it on the unit itself and then come out of the house and shut the door, then the alarm starts within 10 minutes and here comes the police.

ADT is expensive, but I'm pleased with it. Everything has been fine.

The house that I bought had ADT in it. So, we just stayed with them. I had to switch things over. The system I had was the old system. So, they upgraded to the touchpad. I got the glass breaks in. I got the door camera, and I got a camera on the outside and one on the inside. I can monitor the cameras on my iPhone. One time, I was cooking something and the fire alarm went off. They called me and I told them what had happened. So, they didn't send the fire department out. I enjoy ADT. I like the coverage I got.

When I was in need of a security system, I thought that ADT would be a good company that I could go to. I wasn't satisfied with the experience with my previous monitoring company, and I decided to give ADT a try. Since I've been with them, I'm 100% satisfied with the way they conduct their monitoring. I like the equipment that I had installed with the cameras and the keypad. I like the way the system works.

I've been with ADT and just stayed with them. It has been great. Currently, my system is not working. There’s some kind of defect with it. And due to COVID, ADT wasn't able to come in. But it needs to be replaced because it's so old. And I haven't been able to get them in because I had an electrical problem from the storm, which I can't afford to fix now. But they reduced the billing because of that. Twelve years ago, ADT didn't realize that my house had been breached. I called and they said, “Would you like me to call the sheriff?” I said, “You think?” That was bad. There are many other companies out there that are higher tech. I would probably go with them.

Every once in a while we would have an issue, but ADT was good to get it resolved. The got into the issue and got me restored as soon as possible. My cameras have gone down. I've called in and the service person could walk me through procedures on my pad to get things reset and boosted. It would take a few minutes. And she walked me through things and asked questions. I would answer. We would go through the process of elimination. And most times, we could fix it without a technician having to come out. They're all very knowledgeable and helpful. I can tap into my system and see what's going in the home. I can look at the history of what is taking pictures of and I can get the live view. I can arm and disarm from being away from home. So, it's good. I would highly recommend it.

ADT is a fine system. We feel secure.

30 years ago, I chose ADT. They're very pleasant, wonderful to work with, courteous, cooperative with their customers, and there to serve you as a customer. I'm very pleased with them. Their clientele is good, and they keep their customers. The system has been upgraded and it works well for me. I get a quick response time if I don't put something in right or if I push something and it hasn't registered correctly with their system. They do call the police and that's wonderful. I'm paying taxes for the police to come out and respond to a call. At this point, I'm very satisfied.

My wife has dementia leading to Alzheimer's. I wanted an alarm to both reassure her that nobody's getting in at night and I wanted to make sure that I could tell when she left the house. So, I went online and looked for an alarm and ADT popped up. I said, “Oh, let's give it a try.” We got a visit by one of their representatives. We talked it over. He mentioned the medical alert system. I said, “Ooh, that sounds very, very good.” Because I am going to be 80 years old in May and my wife is 77, and there is a possibility that we may need the medical alert at some point.

ADT has always been great. I got an alarm on one of the door things that kept coming back. It would go off in the middle of the night, give me a number 10 alarm, which I thought was a battery. So, I changed the batteries. It would be quiet for a while. But it was crazy that it kept happening for the same thing all the time. The tech just changed the battery again. It seems to be fine.

ADT's rep sold us everything he could. He took advantage of us. He kept pushing, "You need this. You need that." And the next guy that came in said, "You didn't need half of this." Everything's all nailed up and there are holes in the wall. They messed up my bedroom wall. If ADT doesn't subcontract, they're okay. But when they don't send their own people, I would have problems. They aren't friendly and don't do the job right. Somebody has to come back and clean up their dirty work. Everybody's nice when I call. It's just that we had some problems in the past when they didn't call. And they started calling immediately the minute the alarm went out, like if we let the dogs out and accidentally forget to turn the alarm off. Or they would call the police right then. I called and said, "You can't do that. You gotta give us a minute."

ADT had a special offer on the monthly fee. The tech was very nice as far as coming out here and walking us through everything. And the only interaction I had with customer service was the battery. I had replaced it but they sent me the wrong one. That was the only problem I had. The sign is a deterrent because we vacation every year. So, there's a certain amount of confidence that I know everything is taken care of. It’s a matter of security.

I'd recommend ADT. It gives me a peace of mind not only for someone breaking into the house, but it has a fire and carbon monoxide detectors. That's an added bonus. The system is simple to use and I've been able to do the upgrade one time to it. There are a couple more out there, but they seem to think that this system is good and it's working for me. So, "If it's not broke, don't fix it." The service department has been adequate, and the rates I have are very good. So, I've stayed with them for all those years. They are always friendly and quick to respond. We've had some malfunctions on the system that caused an alarm to go off, and some of it was my fault. I knocked loose the sensor before I left and didn't realize it, and it fell off and it went off. ADT sent me a text and a phone call.

We had ADT years ago when we first got our alarm, and they are the best in the business. So when they came back into our area and they bought the third alarm company that I had, I jumped at the chance to go back with them. They're a Class A operation. They know what they're doing, very thorough, and attentive if I have a problem.

ADT has always answered or corrected. They showed me how to turn the system up loud, and I could be anywhere in the house and it would go off. I feel safe because I know it goes off. It's plugged in, but it also has a cell phone that in case the lights go off. That makes me feel good, because some of it, I would have to have internet for it to work. But with ADT, it has the backup cell. Sometimes the lights go out, but I can still go to bed realizing that I will be notified if someone came into my house.

ADT is a great company and their product is good. Their monitoring is excellent. A few weeks back, I ran into an issue with one of the window sensors. It ended up being a battery inside the window sensor. I ended up getting a video call from a technician, which I thought was great. We were able to remedy it and it was just a battery replacement.

I've had a good experience with all of ADT. The system works for me. When you open the door, it gives you an alert which is helpful. I can look at all my doors. If a door is open, the alarm goes off. Their service people also seem to do a pretty good job when they come out and that's encouraging. On the whole, ADT is a good company to go with. I feel a lot better and I feel secure. It can't get much better than this.

I needed ADT for my insurance. I've been with them for about three years and they've been excellent. They're very responsive and customer service is good. It's very easy to contact someone. The equipment is good too and I like that I am able to use the system remotely. If I'm not there, I can always control it on my phone. I feel very safe knowing that ADT is taking care of and looking out for me.

We've had ADT for years and I've never had any problems. We had a new system put in. Everything was good. When I had to contact customer service, I got nothing but full attention and got just exactly what I needed.

I have ADT Pulse. I like the interactive feature through the app, whether I'm at home or away. I have Z-Wave equipment installed throughout my house, like light switches, the thermostat and other gadgets. That makes it a big plus. It seems to be reliable. It addresses my needs every day throughout the day. The person I spoke to last did a phenomenal job of understanding my concern. She was very responsive to my needs and was a pleasure to work with.

Their service has been good. We've not had any issues. If we've had something, they've corrected it immediately. When I needed help with anything, they helped. Everything's been fine.

I'm satisfied with the ADT package I have. I've upgraded something, the techs were very good. It took about 45 minutes for them to get done. Every now and then, I may have an issue. If the electricity goes out, then it may knock the system off. I call ADT, and they come right out. Sometimes, if there's something else going on, they'll call me. Their customer service has always been excellent. I've always been satisfied with ADT.

The ADT reps I dealt with were very knowledgeable and explained everything to me fairly well. Recently, I had a notice in my system saying that I had a device that went bad. I called the service number and they were able to set up an appointment for me to move it up another step, the advanced step. They called me back the next day and we were able to get it fixed. I love it. It was so simple. It was just a matter of resetting this whole system and we did it all over the phone. Their system is also easy to operate. It's the greatest thing since peanut butter. You just go in and you pull up their app and you can do whatever you need to do from anywhere. It's very effective. We have sensors throughout the house, through all exits and windows. And it works great.

I was with ADT for over 20 years combination. Initially, what I did was shut the system down, and then a few years later, I wanted it back on again, but it took a whole month of Sundays to get it connected properly. It had to do with some franchise jurisdictional problem. I got in the middle of that, unfortunately. But ever since I've been tied up with ADT, so far, I've had no problems at all. It works fine. One time, I received a phone call saying that one of my sensors was malfunctioning. They sensed motion in one of the parts of the house, but they had no penetration alarms. So, they thought it was a defective sensor, which it was, and that ended up getting replaced. Once that got fixed, I haven't had any problems since. It works well, so far. I haven't had any break-ins and I alarm the house every time I leave unless someone's in the house.

The ADT system works fine. It protects the house when we're not here. I like that I can monitor it when I'm not here. I haven't had any problems with it. Their customer service has been fine. I call someone up and I get an answer and never had a problem.

They went over the options of what I wanted to choose and the specifics of the house. We chose a package that we found appropriate for our new home. The installer was amazing. We liked him a great deal, had a sense of humor and was a dog owner. We had a dog, so he was quite entertaining and got the job done. My favorite is the doorbell camera. We had a power outage and had to change our Wi-Fi. It was very difficult to reconnect it to the new Wi-Fi. So we called ADT and they helped us through that.

I had to get a new system because the old one, when I had a power outage, was not able to go to my cellphone. I had the new system put in and I've been fine. ADT has been very good. I've never had any trouble at all with it.

Their customer service has been professional and personable. Almost like talking to a classmate. I added a couple of cameras. I have been forgetful and forgot to turn the alarm off before I went into the garage and it went off pretty quickly. They gave me a call within 30 seconds. I'm content that I got value for my investment. However, sometimes when trying to get ahold of somebody when I needed to, they were not answering the phone.

Years ago we had ADT. Then I went with someone else but I didn't like them. So I just went back to ADT. It was pleasant when I spoke with customer service. They did a new security panel. They're a great security company.

If I ever had a problem, they were very good to deal with. I never had a problem with them. Their customer service has always been helpful. The system works like an alarm system should work. My favorite feature would be that I could set the alarm on my phone if I forget to. The control panel broke one time. I had to wait a couple of weeks to get a new one and then they hooked it up to 5G and I wasn't charged for it. I also have a panic button and I wanted to remember how to use it. I set the alarm on and they called me immediately to see if everything was okay.

When they put a Google doorbell up, it was not working well. They kept coming out here fixing. They feel like they found something that was not connected right. It's also not as good as the Ring.

I receive good service from them. Every time I have a problem, I'll call them. They'll get a technician out here and everything has been fine with me so far. My system has been doing fine. When I first got it, I used to have some false alarms and the police would come here. They would ask me, “You all right?” Sometimes they’d say, “Can we take a look around, make sure you're all right?” I'm satisfied with what system I got.

ADT works. I've had it for eight years. It went off in the middle of the night one time because there was a battery that was out. But I had that replaced and so far, so good.

ADT is more expensive than any of the other services, but we've always used them and we find them successful. I had ADT when I lived in Baltimore and continued it when I moved to Delaware almost 30 years ago. If we have problems with our ADT box, they would come pretty fast, if not immediately, the next day. The system performs well. When batteries are low, it tells us right away. We had friends in and we were out. They didn't know how to turn it off. The police showed up and they called us.

We've had several power outages and getting it back online with our power company, ADT has always been prompt. They've had their representative to come out. If the battery needed to be changed, they were always very good about coming out and doing that. I would recommend ADT to friends. Get it above all others.

The contract requirements were not explained to me at any time even though I asked clear and concise questions. I didn’t want my credit card used and was told it was for holding/insurance but it was used. l ($101.00). I was told the cc payment was removed but it was not. I didn’t ask for monthly auto deductions with my cc but they were added to the contract without my permission or knowledge. The install price was increased $60.00 without my knowledge. Multiple contract revisions were sent to me and then unacknowledged internally. I didn’t want financing but it was referenced as being in my contract several days later. I haven’t ironed out all the kinks, now several hours later and several interactions. I’ve written to the president. I’m disgusted.

***I submitted a complaint on 10/20/2023 and no one has attempted to contact me.*** I purchased my house through DR Horton and moved in in July 2022. Prior to that, I spoke to Safe Haven (who I was told was affiliated with ADT) and DR Horton had a promotion that capped my monthly cost at $49.99 for the duration of my contract term. I was also informed that through the promotion with DR Horton, I could cancel my ADT service at any time without penalty. The agent that I spoke to verbally in May/June 2022 and installation tech that visited my home in July 2022 consistently informed me my price was fixed and I faced no termination penalty.

So far, it's been good with ADT. They are always informative. The installation team walked me through to get my camera set up for my front door. We did it over the phone. Their panel is right there at the door and we can see the person at the door. I've seen on my phone that they have a new camera for the door but they didn't have it at the time. I also need to call in to get another sign because our sign got torn down due to bad weather.

ADT has always been very receptive. They treat me very well. We had to update some things and they came and updated the equipment. They realized that I was a long-time customer, and they took care of it right away. I explained what was going wrong and they knew exactly what to do. They went through some of my older sensors and corrected something that I hadn't even talked to them about. The lady on the phone was terrific. She was so well-informed. I was very lucky.

The installation team was great. They were friendly and knowledgeable. They let me know where I needed to have coverage for what windows and where I didn't have to worry about it. It made me feel involved and included and that I wasn't just gonna get everything covered and have to pay a higher bill. They gave me all the options. They've also always been very helpful and they resolved any issues I've had quickly and efficiently. Recently, I had to replace my key fob because I lost it and they were very helpful. Whenever the door has been opened, I get a call and they've handled it and have the police go. I feel safe and I will not get rid of them. So far, it's been 12 years and it's been great.

A rep explained everything to us. It was $300 to get started and that included sensors for doors and the windows. It also included an alarm system that would ring very loudly. The installer was terrific and he answered every one of my questions. ADT is an excellent company. We've had reactions from them when people have come to the front door. They have called the number here and notified us when there has been a problem.

I like ADT's service. Whenever I call, I always get an answer right then and there. We added the doorbell and the camera. So far, so good.

We got ADT for this house 23 years ago. At some point, we had a break-in and part of the reason was the installer did something so that part of the house wasn't monitored. And we had to make an insurance claim. And our insurance weighed us. So, we ended up paying for the break-in. Many years later, the prices kept going up. So, we decided to try and switch. I called ADT to tell them and they said, "Don't do that." And I had the most wonderful person. I had tried for years to get people to help me regarding that break-in and nothing happened. And I got this one woman and she understood that we had to spend a lot of our own money for the break-in.

I was manipulated and lied to by multiple ADT employees: My experience began when I was signing up for a contract and was told over the phone by the sales rep that it would be 2 years. I agreed to it because I knew I would be in the house with the system for exactly 2 years. When I went to cancel the system 2 years later, I was told the contract was actually a 3 year contract and I had fines to pay if I wanted to cancel early. I was frustrated, but couldn’t deny the contract.

I've been with ADT for years. I have paid them a lot of my hard-earned money to secure my home. It wasn't cheap because not only do I have the security system, I have the box, and all my windows and my doors are wired. I got everything set up where if I'm cooking and the smoke detector goes off, it's all connected with the Houston Fire Department and they're gonna call me and let me know if everything is fine in my home and I like that.

ADT was good. I was completely satisfied with the features included in the service package I got from ADT. The price was okay. It went up while I had it, though. I sold my house and moved to another state.

I've had ADT a long time, and so far, I've had a good relationship with them. I'm satisfied with everything. The sales people that they send out are knowledgeable, and they listen and try to solve my issues if I'm having any. The installers are really good too. They respect my property. ADT just went up on the price, but I'm fine with my service and my package that I have at this time.

My wife and I looked into several options and ADT seemed to be the biggest, well-rounded, and easily available. The couple of times I had to have techs over, they got everything squared away. Installation was simple. With the way that it seemed like being able to transfer everything to our new house when we eventually buy a new house, I'm looking forward to seeing how that goes. But everything is solid. The techs were both very friendly. I like that they were both local. It feels off when they're not from the area. I didn't get that kind of vibe, which was nice. And they were knowledgeable. One talked about some of the history of ADT, which I thought was intriguing. And they had the technical skills required for that kind of job, which is always appreciated.

I've had a good experience with ADT. I use the online and the app, and I like the app. I have the motion detector, and they will call within two minutes if it goes off. I've also added a couple of sensors and the experience was good. The tech arrived on time, and he was really friendly and informative. He came right in and did what he was supposed to do. It was a recalibration where they check the system and make sure everything's working fine.

My experience with ADT, so far, is generally good. As far as the customer service, usually, you can get somebody quickly to answer your questions. If I have issues with the system, they video in and can diagnose it. Since I first started with ADT, I added the porch camera. When they offered it, they said if you get their camera, it's free. But if you do Ring, you have to pay $3 a month. I said, “Well, free is free.” I just wanted free. I didn't want anything attached to it. So, I did do that.

Working with ADT has been good and my experience with the customer service team was great. They installed cameras and it went excellent with the reps.

ADT has really good customer service. It's a very good company. I have been with them for 12 years and I haven't had any issues with the system.

I've had ADT since 2020 and I've not had any problems at all. I accidentally set off the alarm and they called me and verified so the police were not called. But they called one time and I did not have my phone with me. I had a policeman come to the door and verified all of that. Also, one time, I had an issue with the system where over the phone, the rep walked me through what to do and the issue got fixed.

I like the quick access with ADT. They're doing updates with the camera and the doorbell ring, but with what I'm using them for, it's sufficient. I feel good with ADT.

I'm happy with the system that I have set up inside. The alarms go off when they need to. The windows and the doors are secure.

The few times that we had to deal with ADT, they did what they were supposed to do but never did they go out of their way. I don't like that when the system goes off, you can't hear it. I contacted them about that and they just said that's the system itself. If there ever was a fire or somebody breaking in and we're upstairs and the thing’s downstairs, we'd never hear it. Most alarms, when they go off, you can hear it and you wake everybody up. A couple of times, I tripped it myself, going out the back door on the same floor to do something. I forgot to disarm it, and I couldn't hear it that well at all.

When the box came off, ADT was very responsive and quick to do it. They sent a very good technician out who was very knowledgeable. He didn't take all day to do the repair either. I like that ADT keeps updating the equipment and when they do, they make an offer for you to upgrade your equipment as well. That is a very nice feature. I like how they reach out to you.

We've been very pleased with ADT. We're grateful that we have the service and protection. The service people have been very helpful. The system is exactly what we need. I like the remote on my app to be able to check when I'm away, make sure everything is on or off. We had it upgraded about a year ago because we had some malfunction in it, and it improved our system. ADT is a very reliable and good service. The only thing that I hope ADT will continue to do is when there is an alarm that goes off and the customer calls, that that call is answered quickly as possible. A couple of times, it kept ringing, and I had to report it.

I tried the Ring camera but found it not as reliable as I would have liked. I wanted a system that would do everything for me and got ADT. It's flawless. It's well worth the security and peace of mind. It's a little difficult sometimes to get through customer service, but they’re doing whatever I need.

ADT is a good service. It's easy to set up and use. I got it for fire as well as theft, and it gives a general feeling of wellbeing and security.

One time, the electricity went out and there were all kinds of beeping. I called ADT and it turned out that it was my stairlift that was beeping and not ADT. But they helped. They were very patient with me. I always turn the system on when I leave the house and it has worked. There have been a time or two when they called, and I know my four letters that I have to tell them to tell them that it's me. So I've been satisfied with that.

I’ve had ADT for years and the customer service has been okay. I got good equipment and I have all of my windows taken care of. They have a sensor now. They also upgraded my alarm. But my bill is $42 a month and I'd like for it to be lower.

We're really happy with ADT. It's a very good company. They take care of your problems quickly. The service is great and the reps were really helpful and nice.

I like the touch panel, and I'm fully satisfied with the service. ADT is great.

I've got sensors on all my exterior doors and windows and the system works good. I have a special needs son, and he doesn't fool with the windows too often, but every so often, he'll get in the window in his room, just playing. He's not opening it, but he bangs on it. The system lets me know which window and to go back and check, making sure everything's okay. While we're sleeping at night, I have a peace of mind that he's safe and we're safe. If someone's looking for a home security system, I would highly recommend ADT.

Turns out ADT sales are via 3rd party vendors “Dealers” who use any means at all to make a sale. Any promises are ignored by Big Brother ADT. I recently moved and wanted to transfer my account. They DO NOT allow transfers! You are responsible for paying off the 3 year contract OR start over with ANOTHER 3 years at the new address. Otherwise they threaten “action” for the original agreement. So - I was forced into starting over. They REFUSE to honor the original agreement for equipment. I did have 2 outdoor cameras, doorbell camera, sensors and so on. My new address (same monthly fee) I get a doorbell camera and 1 smoke alarm. The doorbell doesn’t work half the time but they blame it on my internet. I’m stuck paying 3 years to a corrupt business. Do NOT use this company- Go with Ring or another DIY system.

Do not trust this company, they shut off our paid in advance account and then sent an accelerated contract fee. $161 after 6 years. It was an error and they could only apologize. This was because we were moving, and asked to transfer the account. No one there cares anymore. Nothing they can do. Had a regional sales manager tell me it wasn’t his job, so we paid the fee. No way we will ever be back. You can’t work with people who don’t care about you. It is just a job and you don’t matter. Don’t trust them, because even if you meet someone who seems like they care, it is only a matter of time, once you are in the system, that it will be your turn to be robbed by ADT.

I signed up for ADT home security. I was quoted a price but billed a much higher price. The system stopped working in May. I tried to cancel and was told I would owe over 1k if I canceled before October. I told them to cancel me as of October 1. They make it impossible to cancel then continue to bill you beyond the contract. So you actually get ripped off by the company you hire to prevent it. Complete scam company.

Horrible service as usual. Have 2 cameras not responded was told 59 dollars fee would not be charged by Irwin/Irvin for I can’t climb a ladder to hit a reset button and he feared for my safety. Transfer me to appointments, talked to a rude Katrina. Never do you not treat a customer badly. They are the ones who pays your pay check. She couldn’t even transfer me back to Irwin. Made the comment I hear you loud and clear! Really???? Totally disgusted customer in north Louisiana.

My alarm system is less than 60 days old. As a survivor of a home invasion and assault, I paid for a top of the line system with sensors, cameras, computer pads, the works - $3,000. After less than 60 days, the control panel is totally dead. ADT is telling me that they cannot get a tech to my house before 8 days have passed. My PTSD is quite pronounced due to the fact that I was jumped whilst asleep and beaten and assaulted in my own bed. Sleeping without an alarm system is not a viable option. I could probably have a new system installed prior to the time that their tech can get here, but ADT will not let me out of my contract. This is completely unacceptable and I will do everything I can to ensure that others do not make the mistake of utilizing ADT for their security needs.

Prior to signing the ADT security contract, the sales person offered me the $30 monthly discount since I also have ADT solar. However, once the installation happened I never received the discount. Reached out to the sales person and he continued to come up with excuses that he is escalating to his managers, and never provided me with the supervisor's name to contact. I attempted to call ADT billing and requested to speak to a supervisor which I was transferred to billing again with a 65 minute wait time. I have proof which the sales person confirmed that I would receive the discount. I am really unhappy with their sales mechanism and clearly they were dishonest to get me to sign the contract at the time.

They're pretty responsive. We had a lot of trouble with our cameras in-between. They've made it better by dropping our price for a year. So, they've worked really hard. Their customer service is good. The system is of good quality. We had trouble for a while so we added the second different system. But it's working fine now.

The guy who sold me the system was amazing. He gave me his own personal cellphone number and said if I had any issues, to call him and he would take care of it. One of my cameras wasn't working. The guy who was helping me to try and reset it over the phone was friendly and very helpful. And the guy ADT sent out to correct the problem was wonderful and very efficient. ADT’s service has been great. I love their app. I accidentally set the alarm off when I first got it, getting used to a new routine. And they responded quickly. So, I have nothing but praise for them. The cameras are my favorites. I can tell if I've had a package delivered. If someone walks past my driveway, I get an alert. The system is very user-friendly and I feel very secure. Even when a door opens, I can hear a ding. So, I know when my doors are opening and closing. It’s a big difference in my sense of security.

We've been with ADT for a long time and everything has been good. We have a fire alarm and the burglar alarm with our service package. Unfortunately, there were no cameras back then and now, they want us to sign up for a whole new package and they're doing a couple of cameras. But then you got to sign up for five years and I don't want to do that. Other than that, their customer service has been excellent. Their price is a little bit high but everything is.

I contacted customer service twice for a battery and to ask how to change my password. They walked me through the process, and the rep was very friendly. I upgraded my system as well, and the tech was good. He cleaned up after himself when he drilled the holes in the wall. The upgrade was good too. The system works fine. If I lock myself out or don't get out in time, I hear the alarm and it's loud.

I like the app and I'm using it a lot. Customer service has been excellent and they've always worked well with me. The system is excellent too. One time, we had a hurricane and I had my generator in my garage. I had the door wide open and the wind was still blowing. It blew carbon monoxide into my home and my alarm went off. The police came. I would have never known that had I not had my ADT carbon monoxide detector. That really saved our lives.

The quality of the camera is great, because I have kids and I can see them and whatever they're doing. The system also lets me know if the alarm goes off and if I open the door or the door is opening. ADT's equipment is functioning very well, and they have great customer service too. Any time I need something and I call them, they respond. As soon as I call, it goes straight. If the line is busy, they'll ask me to wait, but then someone will come on the line. It's easy. Plus, if I don't want to wait, I can put my phone number in and they'll call me back. They work with me. When something wasn't sounding well, they troubleshot it for me and it was working. They still sent me a new battery in case I wanted to change it, and I put it in. So far, ADT has been great. I know that if anything goes wrong, it's going to ring and go to the police, and they're going to notify me.

The reps were informative and took care of everything that I was looking for. So far, the system is flawless. It serves every purpose that I was looking for.

I’m satisfied with my ADT package. I had problems and they've had the technical support. The system wouldn't stay connected to my internet. I had to get batteries. Their customer service has been pretty good.

Everything works. My system prevented me from having a flood recently. It's a sensor near the hot water tank so that when the water hits it, it sends an alarm. Somebody from ADT called me because we weren't home at the time. So, they made sure to let me know about it. But somebody was actually home, so they went down to the basement and put a bucket under it until we could get a plumber in. So, it was a huge lifesaver. My office is doing a firewall and prevents them from logging on. ADT couldn't figure it out. They sent a tech out. We've always done very well with the techs. They've always been very nice. But I have to call my computer people. Other than that, I'm very satisfied.

I've known about ADT for years. We had ADT before in another house. We've always had an alarm system. I've always had very positive interactions with every customer service representative I've ever spoken with. There was once that someone was here to fix our alarm system. It kept alarming, so he ended up changing the whole unit. I was also asking the gentleman about installing an alarm system, he said that he could, and he told me it was gonna be the price of the actual system itself. But when he called into the office, and then he came back, he said he couldn't do it. They wanted to charge several hundred dollars as an installation fee, although, the gentleman was already there.

I've had ADT for years. The services have been A+. They take care of everything they're supposed to. I never had a problem. I love the system. I feel protected. I feel my family is protected. I like the alarm outside the house. It's loud and it'll wake up the whole neighborhood and beyond the neighborhood.

I was gonna get rid of ADT because I don't really need it. I got double doors in the back and double doors in the front, so I was gonna drop it, and it dropped the price down in another year. After this is done, I'm gonna get rid of it. It's good for people to get the whole package, but I didn't get it. The package they wanna give me is too much money. Customer service is all right though.

The ADT people offered a discount for us to get the system in because my husband was a police officer and we live at the end of a dirt road. It's isolated and there are no neighbors that you can see. We thought it'd be a good idea. We had ADT for a long time. Everybody has been good. I'm elderly and I had batteries out in the smoke detector which is up in the ceiling and some high motion detectors, and I was gonna have to hire someone to do something, and the last time I did that, the person I hired broke one of the sensors. So, I had to get ADT out here. The tech was so sweet and he put all my batteries in for me, and it was good. I've never had a bad experience with ADT.

Whenever I have to call ADT or they call me up, they are very pleasant on the phone and very distinctive. I haven't had any problems with the service technicians or anyone I spoke to. Everything's working great.

ADT was prompt in responding to our call and questioning them. They were prompt to get somebody here to give us a quote on setting up our security system. The system works good. When we have an alarm or a false alarm for something, they contact us very fast. I'm totally satisfied with their service. They're prompt when you have a question on a low battery. They tell you that you can replace some of them, but other times, they come out to look at something or replace it. They set up an appointment and they're always pretty much on time. They give you a window and you set up an appointment and they've always been here easily within that window. They've been helpful in explaining whatever questions we may have. They give you an answer while they're working. I'm happy with the technicians who have been here. They've been good.

I've had them for all these years and they have a good response. They would call if something happened, like a false alarm. They keep raising the price, though. But I'm going along without any interruptions. It works for me.

ADT's service has been great. I had the fire alarm put in about seven months ago. It was very smooth. I had a break-in about three years ago and I worked with ADT. The alarm went off and the guy just ran. So, I was very happy about that. ADT has a satisfied customer. The system works and it satisfies my needs and I'm happy. When I had a problem, it worked.

My experience has been very good with ADT. It's serving the purpose that I got it for and it's going to serve a future purpose. I got it because of certain issues in my neighborhood with some of the neighbors. Having the 24-hour surveillance and the cameras really helped that situation tremendously. This is a relatively safe neighborhood. But because of the economic situation in our country now, we are starting to see vandalism, thefts, and things in the neighborhood. I'm right across from the village center. Unfortunately, that village center recently has been targeted. ADT with the cameras will be helpful with that.

My experience with ADT has been pretty good. When we had to replace the battery, that was a little bit of work. But we got instructions about how to reset everything. They mailed things out to us and we did the replacement. Customer service has been good and the price is fair. I like that the system is there. I like being able to have the front door camera and to see.

The service of ADT is good. I just don't like that they keep going up on the price. But any time I have an issue, their customer service has been good. I like the system. It's easy to navigate. I don't use it that often, but when I use it, I don't have a problem with it. I like the smoke alarm feature except the batteries expired too fast. But if my alarm goes off, for whatever reason, I get a call right away. If I need help with an issue, somebody comes out right away. And on the phone, they're very helpful too.

I've been with ADT since 2017. Their service has been good. The system is good, as well. It does the job for us. I like the idea that I can always receive notifications whenever the sensors go off. I would recommend ADT.

I liked ADT's service better before COVID. If anything was wrong, they would quickly come out. Now, with COVID, since all that happened, they don't really come out as much unless it's a dire emergency. They try to do a lot of stuff over the phone, so I just try to figure out stuff myself. If it's something going on with the system, I need a walkthrough. If something's going on with the panel or a sensor came loose, I just get that hooked back up or I get someone to come over, like a nephew or brother-in-law, and they do it for me.

ADT is a good group. They're very helpful, and we feel very secure. We've haven't had any issues yet. Customer service is very efficient and courteous, and the quality of the system is very good. It’s very effective, and they come back right away if there's an issue, so that we feel secure. My experience with ADT is very successful, and I'm very happy with it.

The system is great, and I have no complaints about it. I'm glad I got it. With the way things are going on around here, it's good to have. However, I was disappointed that ADT sent us a letter in the mail that was running a special. They included a Ring doorbell, but they didn't include it with ours. This happened about three months after we got our system from them. We called, but they said, "No, that wasn't included in our bundle."

So far, everything's great with ADT. We had a hail storm and my sign got destroyed. We've also had issues because we had power outages in my area since the community was still new. Every time we did, the system would turn back on, then it would say that the front door was not registering. And every time I had that issue, I called my guy. He's my POC and if I have any issues, I call him. He then called and had somebody come out there usually within about a week.

I liked the superiority of ADT as far as equipment and service. I also liked their reviews and the amount of time that they've been in business. My service package is amazing and it's above and beyond expectations. I have upgraded a door sensor. ADT is a great security system provider and I recommend them highly to anybody who's looking.

I added some windows in my house and I'm thinking about having them added to my ADT security system because that room is not monitored. I feel safe with ADT.

ADT has a good reputation. I feel comfortable with them. Customer service is excellent and trustworthy. The whole house was wired for an alarm system. Windows, doors, and alarm itself. The whole package to get your house set up. Good service. I've used their website, especially to test my thing. I had a problem once and they called me right back to tell me how to fix it.

I have been an ADT customer since 2004 – in four different homes. I currently replaced my windows and all of my sensors have been taken off. I had called back in August to get them put back on and maybe even to get some replaced as they are now 6 years old and a bit outdated. I was told that it would cost me close to $1000 for that. I decided based on today's technology and the fact that I live in a fairly safe neighborhood I would just start self monitoring my home. The sales person on the other end told me that she could discount my monthly bill and if I signed a 3 year contract she would waive the labor fee to re-install my sensors. I thought that was fair.

We lived all over the country and we used ADT in three different houses in Arizona and in Texas. We did some checking and their prices were always competitive and in most cases, lower than their competition. So it was an easy decision for us. They were very reliable and provided a better-quality service than other places. My experience with ADT has been fantastic. Whenever I have a service problem, they're always on the line for me. We had another service provider one time, and comparing it with them, the other service provider took weeks and weeks to come out for a service call. ADT could come out within a couple of days. When we purchased service, ADT was able to get all the material and all the equipment and install it in just a couple of days. When we were with the other guy, it took him three weeks to get all the material together to install. So, overall, ADT is at the top of their field.

I have the alarm with ADT and they monitor. The price is very expensive. But it’s good. The reps have been very helpful but one thing I didn’t like is they don’t service at all now. They sed you the part that you need and then, you do the work with them on the phone.

I was very satisfied with ADT. They were very upfront. They could have recommended more expensive installations. They told me what they thought was adequate and assured me that I did not need some of the things that they could have charged me for. They came on time and did the work. They were careful and explained what I needed to do. One time, I messed up the system by punching in the wrong numbers. They were very helpful and patient in getting me back on track.

I called ADT as a new home owner. I just wanted to see pricing. The price was good so I ordered it I was promised a door bell camera and two outside cameras, plus a smoke detector and breakage sensor along with door sensors. When the installer showed up I was told only a doorbell camera so I called ADT and was told it would be looked into. After not hearing back in a week I called again. This time I was told it would have been in the work order. So I felt stuck. But called back again and was told they would listen to the call. Then I was told there was no promise of two outdoor cameras. I then ask for a copy of the transcript, and was told that wasn’t available to me. How convenient, I just want what was promised. This is why they get a one star review. Only as good as what you promise very dissatisfied!

We’ve been tried canceling our service several times. Even our realtor has tried calling them. Cause I have atrial fibrillation and they were stressing me out. My alarm is still functioning after being told we have been canceled so I called. I have asked for a letter stating that our service has been canceled. But they sent me a letter saying that I was at zero balance. We close on our home in eight days. I’m not in great health and don’t want to end up in the hospital, all I’m asking for is a letter of cancellation. Is that so difficult. I’ve heard about this happening from my coworkers and friends. Please stop stressing me out. I don’t want to end up in the hospital or anything else.

ADT has been fine. Their reps are very responsive and helpful. I'm fully satisfied with the home alarm system. ADT is an excellent resource.

I love it when the system says the back door or the front door is open. But sometimes, my life partner loves to bake and the kitchen gets filled with smoke. The next thing that happens, my phone gets ADT is calling. I have to say that my boyfriend just burned a batch of cookies. The good nature and humor of the ADT representative allowed us to keep it light while also having a very serious situation where we were running around, me with a towel under the smoke detector, and Tracy opening the windows and the front doors. It was always met with respect and understanding. The minute the smoke barreled out the one burner on the stove, we immediately opened the windows and it was so immediate that my cellphone would ring. I felt we were in incredibly good hands.

When we first ordered ADT, the rep was very helpful and informative. The techs installed everything properly and in a timely manner. They answered all the questions we had. One time, the techs came and upgraded the main unit box. We're very satisfied with our package. ADT is very thorough and effective. It gets the job done.

I have ADT alarm systems and I had a problem with it. They came out, fixed the problem, waived all fees, supplied the parts free of charge, and I'm happy. They're a very good company. Any time my alarms went off either accidentally or with an intruder, they notified security and me right away. I built my house 18 years ago and I've been with ADT ever since. Since I've been with them for so long, they gave me a really good discount for being a long-term customer. They have a very good and easy website to use. Their product is very good. I recommend it to anyone.

ADT's reps are professional and polite. They address your issue if you have any and they're informative. We have a full security system with them that does everything you need it to do. I also doubled my cameras and the motion detectors. And I have sensors on every window and door to include my upstairs, even though they recommended that I didn't need them on the upstairs. But I have young kids and eventually they'll be teenagers. So if they would be like me, then they’d be trying to get out that upstairs window.

I'm pretty satisfied with our ADT system. Everything works fine and they have been consistent in terms of price and service. If you pick up the phone and call, they reply right away. We had some technical questions like how to decrease sound on the intercom or how to replace batteries. There were also a couple of times where the police been called here on a false alarm because our cat triggered the alarm. ADT's reps acted very fast on our concerns. When we started with them, they brought us the equipment and installed them. A couple of years after, the technician came again and upgraded our system. They also advised us that we had to put the detectors. Other than that, I expected that ADT should replace the batteries, but they said that was on me. So, I bought batteries and installed them.

My experience with them was great. Everybody in the installation team was courteous and kind. They did a great job and cleaned up their mess.

I've been in the house for nine years, but I did not choose ADT until about five years ago. I thought they had a better product and they were fair to their customers compared to the one that I had before. The sales guy was punctual, he knew what he was talking about, he explained the contract very well, and that was a plus for me compared to the last one I had. I talked to the installer when he got ready to install the camera for the door and the outside camera. I asked him what he was doing and where he was going to put the cameras in, and he answered the questions.

Everything has been great. The installers were friendly and punctual. I have cameras and a hand monitor that I use instead of having to go to the monitor on the wall.

Dealing with the rep was pleasant and the installation team was very nice, courteous and non-invasive. The system is excellent and any time I’ve had a problem with it, I call ADT and they immediately correct it. So I'm well satisfied with their service and response. ADT does a superior job. The price could always be cheaper but it’s fine.

The installer faced a kind of a complicated situation and it took a while but he was able to troubleshoot it and get it right. ADT is a reliable company that provides a good product and service for what I needed.

I've been with ADT for a number of years and my sign in the front yard was cracked up. I called them a few weeks back and they sent me another sign and some stickers. About two years ago, I had trouble with my box on the wall and the techs came and repaired that. ADT is sufficient. My daughter came from out of state and tried to come into the house and I wasn’t there. So, the alarm went off and the police came. It was my fault but ADT was good about it when I got in touch with them to make sure that everything was back to normal. I’m very happy with my service package with ADT. They have contacted me about upgrades but I don't need any right at this moment. They are going up a little bit but not a lot. So, I feel satisfied with that right now and I'm about to keep ADT for a little while longer.

The techs were wonderful people. They installed the panel. We also got a Ring video doorbell. ADT is professional and patient. They respond quickly and customer service is really good. Our rate hasn't increased to a point that we can't afford it. We're very happy with the service that we have.

One time, I had a little problem with the system. It was getting older. They came in and replaced it, put a new one in, and upgraded everything. However, it was a little difficult dealing when I had problems with it. I kept getting somebody offshore who didn't understand or wasn't able to do anything about the problem. There were long waits too. I called two or three times. Every time I'd call, I'd be sitting on the phone and getting somebody who was trying to do this. I went out and bought a new battery. It didn't do anything to it, kept going off again. Finally, I got a tech rep and set me up. Also, once I got somebody in the United States that understood the problem and set me up with somebody coming out and replacing, everything was fine. I like the system. It works fine. I can set the alarm from a distance, and we'll get it on my iPhone. I'm totally satisfied with it.

Wanted outdoor camera and indoor motion sensor. Accept personal responsibility. But SOLD VERY EXPENSIVE with sensors on every entry after tales of local problems. Since then, nothing BUT PROBLEMS:

I have a large ADT system. They sold me a five year service contract. I called because of chirping smoke detector. They put me on hold several times and after close to a half hour disconnected. When I finally spoke to someone whose responsibility it was, he said it would be a week to a week and a half for a technician to come. If I understood correctly, he said that if the technician found anything, I would have to pay for the repair. Sure is hard to understand what I paid for when I bought the service contract.

I had ADT for 10 years at my current address and 9 years at my previous. First had random beeping noises around midnight a few weeks ago and tried to troubleshoot with ADT over the phone several times without success, still getting FC, communication failure. Paid $59 for a technician visit last Monday 9/11 and the technician called during his job to ADT and we found out that my ADT system has not received any signals for a VERY LONG TIME!! He said there was a problem with my landline. It's not covered by my Quality Service Plan and wanted to connect a Telco wire to my office modem all the way through the attic starting at $169 for the first 30 minutes and $43 for each additional 30 minutes with no definite finish time! Apparently my system is very old and is not up to date with all the cellular devices. I decided to call ADT to see if an upgrade to wireless is feasible.

We had ADT for 3 years, but since we were moving, we needed to cancel the service. I called in May to cancelation in July. This was well within the 30 day notice needed. In September, I noticed I was still being billed. I called them and was transferred 3 times. Each time I was put on hold for up to 15 minutes. Each person said they were going to take care of the issue. After answering the same questions 3 times, I was getting annoyed. Then the last person says there is no record of the phone call in May even though the previous person found it. That person put no notes in the system for the last person to read. I'm so frustrated right now. Then they try to transfer me to billing and they hung up on me.

I've been with ADT for at least seven years. I've never had a problem with them. It's always been a positive experience and the reps could answer any questions I had. It's very comforting to know that they are always there, day and night. I got it locked in for three years at a certain rate. And I'm pleased with the amount, it's $42 a month.

We were stuck in a contract for ADT security services for 3 years. Luckily we're in an a quiet area and have had no need for the service. It is MY fault for not knowing we signed a contract for 3 years service with an early termination fee that pretty much amounted to 3 full years of service. We're now at the end of our 3 years and it took 3 phone calls, speaking to 7-8 different people and countless hours to get our service terminated. My wife was hung up on initially when trying to cancel. I was told to call a bogus phone number at 7:30 pm to speak to cancelations.

Every time I had an incident, ADT was very good. I had another home that had a newer system which I liked because I could also use the app.

I like the system and the coverage that I get. What I've got works for me. I like the notifications and when I call, they would send people out. They've always been very professional and they take good care of us. I tell everybody I love my ADT.

I like ADT's services. Before I moved here, I had them also and I was satisfied with them. With the prices of everything going up, I appreciate their price being low though I wish they had something for seniors because I'm home 24/7. When we've had some power outage, I didn't know how to keep my alarm beeping. So I called customer service and they told me how to remedy it. The reps I talked to were excellent.

I'm very satisfied with ADT. When things happen, they call and do follow-ups, and all that’s good. ADT has astounding mechanisms as you set the alarms, which is my favorite feature. As you open the doors, you feel that something's always happening when you do something that lets you know that, it's alarmed or that it's activated or that it's functioning correctly. I'm in the process of thinking about getting a security camera with them. When I wanted to get it, the rep told me that I would need to purchase it straight off of what I would see online because ADT doesn't have a salesperson within a reasonable area of me. That bothered me. I don't wanna purchase anything I can't see beforehand. But in the bigger cities, where they have officers or agents, they'll come out and explain it to you and tell you what you're getting.

When I first called ADT on their 800 number, I paid some money and I got this credit towards equipment. The rep I talked to was eager but the rep I got after that was a little too eager and was doing a hard sell. He was trying to sell us things we didn't need and was a real go getter. I was a little put off by him. I knew he was going to try to sell us more, which he did, and our credit didn't go as far as I thought it would. It cost us another $300 beyond the credit we had. But he was very professional about the installation. Once we decided what we wanted and what we didn't, he went about and wired things up. He came over the evening before the movers came so we had an empty house with no furniture. He was there for a little more than an hour and was very efficient. Despite that, I don't want him to come again when we renew next February.

It was very easy to upgrade our ADT system. Their reps were very helpful and awesome.