ADT Reviews

ADT is a famous brand. When we moved into our house in California, I thought I was dealing with an ADT representative, but it was more one of their third party vendors, and they offered me a package and I accepted because we needed to install an alarm in our new house. ADT always seemed like a leader in the field. Everybody always has those yard flags with the ADT. The only thing is I'm almost on the phone with customer service once a month. I've been relegated to being that crazy guy who has to call all the time because my system sucks. It's awful.

I've had ADT since 2019, and so far, since I had this service started, I haven't had many issues. I didn't have any issues during the installation and the equipment is fine, but when I moved, I had a terrible time moving my account from one address to the other. I had a partial balance, and it took me six months or even longer to get to the right department who could issue the partial balance refund on my account. One time I had a sensor problem, and it took me a while to get to the right person. Customer service is not terrible overall, but it's not the best.

I was with another company out of where I live at and they went out of business. I started with ADT, and I have had a good experience so far. When I was with the other company, I had to call each time in and out. With ADT, I just click the monitor. So it's a little easier. They reached out one time and it was something I did. It was my negligence. The service ADT gives me has been good, and I would recommend it.

We got a system installed in our house sometime in March. When the first guy came in and did it, he didn't have all the equipment, so ADT sent another guy. He came just to finish up and he said he owed us a tilt. He said he was gonna come back, but he never did. I sent an email, and I still haven't heard from anybody. Besides that, the system works fine. I used it for three days when they first installed it, but I didn't have everything on there to make sure the house was secured. There's no sense having or paying for a system that I can't use. The sensor on the back door is not sticking to the door, so I haven't been using the security, because there's no sense if people can come through the back door. All in all though, I'm satisfied with what they've got hooked up.

When it was my birthday, I had some balloons in the kitchen and when I was at work, I came across the call from ADT. So, I had to stop what I was doing and they said they detected my motion detector. I went to my camera and I told them it was the balloons. So I haven't had any issues with the service and if there's something going on, they will call me. I upgraded all of my stuff a couple of years ago and I wasn't aware that there was a service charge, but they took care of it for me. Aside from that, I love my Ring camera and I would tell my friends that ADT is a well-known company that provides good service and protection. It's a little pricey because the prices have gone up over 20 years, but I expected that.

ADT's installers were good and I like the features of our package. We also upgraded recently. The system works as intended and we don't have any billing issues. So, it's everything that I was looking for.

ADT's response time has always been good. It only takes a couple of minutes for them to call me.

I bumped the part that detects if you have carbon monoxide in your house. I called ADT, put in the numbers on the keypad, and that reset the system. Then ADT made sure that it works. The process was very easy and didn't take but a few second. Since then, the system's performance has been good and I haven't had any problems. I would refer my friends to ADT.

ADT is a very good company. I've had them for 38 years. A handyman took a door frame off and broke the wire. When I called ADT, they said, "The system is so old. We can't rewire that wire," which I understood. So, I said, "Put me in a new one," and I'm glad I did. I love it. The guy installed it quickly. I was surprised. He went over the new system with me and it was simple. If I need any help, I have the instructions. I've had to call them one time because I had new doors put on. And I didn't know what I needed to do with the alarm system on the doors. They were very helpful. Told me what I needed to do.

I like the panel because I can set the thermostat, lock the door, turn the outside light off. It's all in one on the panel and I can do that stuff on my phone. However, I'm not happy ADT because I had an issue with some of my sensors on my windows, and they wanted to charge me to have somebody come out and deal with it, when their people were the ones that put them in. The rep tried to talk me through how to change the battery in the window sensors. I said, “This is your responsibility, not mine.” The system runs fine. I'm just not happy that they treat their customers this way. I shouldn't have to pay for somebody to come and check something if I'm having a problem. Also, I have to go through a ton of menus in order to talk to somebody. That's inconvenient.

I called ADT then they showed up to the house and installed equipment. They met the timeline and the expectations I had. But I was told that the hardware was going to be compatible with Google Home and it's not. I have lots of equipment and I like to manage my house with the Google Home app. Other than that, the service has been pretty seamless so far.

I like that I have the service and that they will call if they don't get the right answer. It's convenient for me. When I went on a vacation, I felt confident. It's usable wherever I go and if something is wrong, I can use my phone to contact them. I like that there is always a way to get in touch with them. But the last couple of times, the alarm would go off for no reason. I walked past the hallway where the light is and it went off and I was in shock. I've had it happen twice and they didn't suggest an appointment or to come out to see if anything is wrong.

I called to cancel my account and they told me it will be cancelled once the contract ends. So it ended in October 2023 and they still didn’t cancel it. So I didn’t realize that they were still charging me for after cancellation. And I called they said I didn’t call for cancellation so they left it active. So they charged me $65 a month for 8 months. That’s $500 bucks. And they would not refund me the money because they don’t see a not for cancellation. They are stealing people's money.

ADT is a good service. We've had it for 20 years now. Whenever we have a problem, we call in and we get help right away. We feel very secure with it and it's easy to use.

I like that ADT is a huge company and if the alarm goes off, they are great about calling right away. But I am not happy with ADT. The transition from Brinks to ADT was fine but as soon as I tried to make a change, it was five hours of my life I'll never get back on the phone with them and different people. It was back and forth. It didn't matter that I've been a good client for a long time. They finally gave us what we wanted but it hasn't been working for the past six months. The person that upsells you says one thing and when they come out they tell you that's not how it goes. It's frustrating ‘cause you already made the appointment but things are not what you agreed on.

My experience with ADT has been horrible. I've been talking about canceling a long time ago but don't feel like going through the process. Initially, the price that I got with the military discount was good. But for the quality, it doesn't go hand in hand. The system is limited. Sometimes when you try to go on the different features, it says you can't do it. They sent people out here numerous amount of times for my cameras that keep disconnecting. I wanna be able to look back at the cameras when I'm away. You get a notification that a door is open but you can't look at them remotely and I gotta wait until I get to the cameras, unplug the power, and plug them back in. It's constant.

We've been happy with ADT through the years. I like the ease of the system. We upgraded the keyboard and changed out a few things to not have it on a landline. The reps have always been right on whatever issue I've had and been very helpful when I've had questions.

I would recommend ADT. You're going to be in safe hands. The system is very simple. Some time ago, it was cumbersome to get in contact with a rep, but that has changed now. When I called on the last occasion, it was better. However, my security system went off by itself last week and since then it hasn't been working. The green light is off and I cannot arm it.

ADT has excellent service. They have excellent staff to work with every time I call. The system has been perfect. I'm confident as to how it operates and I feel secure. I have that 24-hour service I can rely on. I like the ability to arm and disarm it via WiFi. I can do it from anywhere.

We're not that satisfied with ADT. It's one of those deals that they said that we were supposed to get a discount on our homeowner's insurance. They gave us a contract but it didn't lower our insurance. Our insurance company said that that's something ADT likes to tell people. We're stuck paying for something that we don't want because we're in a contract. They said that if we wanted out, we have to pay off the remaining part of the contract. But it's nice that they have the app to where we can have it on our phones.

The system is good. When we had an issue, my husband fixed it.

I'm very comfortable having ADT. I've had them for over 15 years and any question I've had, they've been right there to help me. Every time I've ever called or had a problem, which wasn't often, the service people have been very courteous and glad to be there for me.

My experience with ADT has been terrible. We've been with them for more than 30 years. We had them with our business then I had them put on my house, my parents' house, and a rental property that I used to own. Every time I thought about switching, they were buying out all the other companies. I was stuck with them without any choice unless I went with one of these self-monitoring places which I didn't wanna go to.

We are very satisfied with ADT. Their sales rep was very nice and upfront, and the installation went very well.

ADT was good back when I first got them but I'm not particularly happy with them now. The service is not what it used to be. The customer has to do too much of the work and the repairs, and the rates for the service have increased. The people who have been with them the longest ought to get some special consideration. I get why they give that to a person who is new and is just enrolling in the program. But there's no reward for being a long-time member. They lump us all into one pot called customers and we're treated all the same, which is wrong.

The setup was very quick and efficient and the system is great. I'm very satisfied.

The installation was quick and easy and the system works fine. I'm happy enough.

The ADT sales rep was very knowledgeable. Every question that I asked, he would answer, and all my concerns were taken care of. During the installation, everything went the way that it was supposed to and the techs were very professional. They were on time and they didn't leave a mess. I like the features of the package that I got. I got the door camera, the sensors for extra charge, and the sensors at the windows.

I bought a house and shortly after I moved in, there were people that came from ADT that said that the previous owner had already had ADT. They said they could give me a discount if I was to sign up with them and I really like the free installment. I got the two outside cameras, some of the window alarms, and a sensor in the kitchen. The system functions really good. The only problem that I have out of it is when I arm it and my cat walks in the kitchen, it sets off the kitchen sensor. I have to disarm it and if not, the cops are gonna get called. I have the app on my phone and I get the notifications so I pay attention to it throughout the day. Also, I like the motion detector, even though it gets set off a lot, especially by bugs. It lets me know if anybody's at my house while I'm not there and it gives me peace of mind. And the cameras are pretty clear. Sometimes they lag a little bit, but that could be my Wi-Fi or even whenever I'm at my store, it could be that as well.

I've had ADT for many years and it's been good with their service team. But the last year I've had it, half of the system is not working and up until the last eight months, usually if there's a problem, it's resolved within 24 hours. Right now, I'm still waiting for them to decide what they're gonna do about replacing the system. But I'd tell others to get it. My favorite feature is being able to use the app on my phone to control the system.

It seems like when there's an alarm, it takes them forever to call. Also, we've added stuff to it. There were some things that we needed, that we felt we didn't have enough coverage on. But the cost of monitoring I get is quite expensive. I’m satisfied but I pay a lot of money, and I'm not sure what I get for it.

ADT has been absolutely horrendous. When they set up the Ring doorbell, they didn't tell me that it needed to be a 24-volt transformer instead of a 16-volt transformer. It kept on dropping out and the battery would not charge. I put a new transformer in and it still didn't work. I found that out through somebody else who had the same problem. The installation people didn't do a very good job because they just let it slide. Also, the products don't work. I have three different video cameras and two of them don't work and one of them is off-line. They've tried to help, but when I set up the phone call, they missed calling on the time that they were supposed to call.

Their customer service is very easy to get along with and easy to talk to. They've been very good to me and they're very helpful, on point, and they will call back and see if everything was resolved. But I've seen other cameras out there and the pictures are clearer. I have a friend was has a camera in his house and you can hear the people talking very clearly. But I'm not complaining.

For the most part, the system of ADT has been good. I had one that I'm having trouble with. But a rep came out and fixed the problem. It's okay now. I feel more secure with ADT in operation. I'd recommend it. However, it's too expensive. The monthly fees are too high. And I don't like it when I need the repairman or representatives to come out. With the monthly fees like that, there should be no charge.

Their service has been good. Any time I've called, they've responded positively. A technician came out and replaced the smoke detector. I have also used their website on occasion, looking for instructions on replacing batteries and it was easy to navigate it. However, their price continues to increase and it is what it is.

I am satisfied with ADT. The installers of our ADT were good. They knew what they were doing. They knew what had to be done to get it installed correctly. The salespeople did not know their product all that well.

The installation of our ADT went great. The rep keeps in touch with me and he's a good guy. I like the features of ADT. Everything's good, easy to manage, and I manage it off of my mobile device.

We had the system installed when we moved in about 10 years ago, and everything went perfectly. Everything's working exactly the way it should, and I'm very satisfied. It's a small house, and I've got everything I need.

My system works. I have cameras both inside and out, and I've had false alarms where I triggered it, but none as a result of ADT or their equipment. I've been happy with the service, but one of the things that I would tell anyone is shop around and find the service that's best for them.

I hate ADT. I asked them to come and show me how to work the system. I don't know how to use it, and they have not explained it to me. They sent the guy out here, and he said that if he walked through my house, he was gonna be charging me. The lady told me when I got it that I didn't have to pay for it. I have not used the system since after they cut it off and I paid the bill. That's over almost a year. I'm not satisfied with ADT. They're getting paid for something that I can't even turn on, and when the lights go out, it drains the battery. It’s steady going off. I had to figure out how to cut it off to keep it from beeping. The kids leave the door on and off, and the thing beeps, beeps, beeps.

We're satisfied with ADT. We've only had service on it one time in all the years that we've had it, which is about 15 years. ADT keeps my house safe, and that's all I care about. My family members have it too.

My experience with ADT was bad. All my sensors went down. I never got contacted by ADT. I got notified on my phone but no calls from the service. Also, when some other systems went down, it took me three days to get a tech out here. They were all small things. And it was not a good match. Too much reliance on the website and not much reliance on people. When ADT took over from Guardian, they never offered any information, services. It was months before I got an email from them. So, I was not happy with the company itself. Go with another service.

I'm satisfied with ADT so far. The reps are always polite and cooperative, and they came out and fixed the problem as soon as they could. The price went up this month, which is a bad time because I'm on a fixed income. However, I need the service, so right now, I'll keep it.

I called a young lady and she sent me an email when I got ready to get the ADT system for the outside. She was very nice about explaining it to me. The price is wonderful. I like the product and I'm very satisfied with my package.

I pushed the wrong thing when I turned off my security system just the other day and it is rare that I mess up on it. I wasn't paying attention. ADT called me immediately to send help if I needed it. Their customer service is precious. I've had a great experience with ADT and I would recommend it. The price is a good deal. I manage to pay it.

ADT works. I left some stuff on the stove and it notified the fire department. I’ve dealt with customer service a few times over the years and the experiences were okay. And everything was good with the installation team.

We would like to potentially add on to the system, but we were told that it's not necessarily in the option out where we're at. It's a third-party installation service that puts the system in. And there's only two options out there. But ADT doesn't provide the window alarms for that system. I guess it's an older model.

ADT is very expensive. The monitoring service stinks. Hardly a day goes by that I don't wanna just terminate ADT. If I get an alarm or accidentally set off an alarm, I get a text. Supposed I'm not where my cell phone is, and I don't get that text. So, it's not good for the money that I'm paying for it. And the monitoring service is all I'm paying for. I'm not paying for hardware. I've already done all that. Also, if I had a hardware issue, it would be very expensive to get it repaired. I have the plus system with the cameras. And I've had some issues with that.

I would recommend ADT to friends. They had the things that we wanted in terms of upgrade. Also, they've been able to address every question I've had. I've had a couple of times when the alarm went off and I wasn't at home. When my alarm systems went off, ADT always called to find out if there was a problem, and ask what next step I wanted to take, whether to call law enforcement or to disregard the call. So, I've been satisfied with having to talk with them over the phone and it has always been about some type of an issue with the alarm system going off.

Everything seems to be working just fine. ADT has been responsive when I needed them to be. They've called when we had alarms go off that were just accidents and that's always been professional. I haven't spoken with customer service much, but when I have, it's been great. We upgraded the glass breakage sensors in the house, so that it's up-to-date, and now, it responds on our phone. ADT is a very prompt and efficient company. We haven't had much in the way of price increases, which has been nice, and they do everything they need to do.

We're satisfied with ADT's service. We recently had a couple of problems where the alarm went off without any kind of thing. So, it was set off accidentally within the system. ADT sent the fire department even everything was an accident. But they've responded when it was necessary. Another time, we had to get a new battery because the battery was going. ADT solved the issues.

I haven't been using ADT and I gotta find my instruction book and refresh my memory on how to set it up. I had a false signal and the fire department came and they couldn't figure out the security system. Then, a rep came out and replaced it. So that was a positive experience.

Every time that I have to ask or to call for anything that is going on, the service and customer service have been great. If there's something that goes off, the ADT reps text me right away. It means that the system is working. I got the standard package. I just have the alarms and they cover all my windows, slider doors and all the entrances of the house. For the service, I would recommend ADT. The price is doable. But if it’s cheaper, I won’t complain. I use the website a lot and it’s a no-brainer. I'm not a tech guy but I can deal with it.

ADT provides a good service and they’ve been excellent with the customer service. They reduced the price and considering I'm a senior, it's good. But we're trying to figure out if we're gonna keep ADT or let it go for some other reasons. I only have the basics with the front alarm and I have the camera. It's useless. Sometimes it’s offline and when it’s online, it doesn't do anything. You gotta be standing in front of my house to be seen and that bothers me. You don't see anything except the car.

The sales rep was very thorough, knowledgeable, and friendly, and the installers were very business-like. I've had nothing but good luck with ADT, and what we have right now works. I'm satisfied. My alarm accidentally went off, but I've never had anyone have to show up. They told me I have to get there and put my code in to stop the alarm before the security people show up. They also provided us with signs to put in the yard, but we don't have them put out.

ADT is expensive for what they provide. There are other businesses now on the market that are less expensive. But I like the keypad convenience.

ADT has been very good. It's been five years, but they were all really nice. They were all very competent and the installers were competent. That was the last time I talked to someone from sales. I wish it was a bit faster when I logged on, but other than that, everything's great.

I was with Ackerman Security, and it was bought out by ADT but our package didn't change much from Ackerman. It was a matter of paperwork turning into ADT rather than Ackerman. We're happy with ADT. We deal with the reps when we have a call because somebody opens the back door or what have you. They make sure everything is okay when the alarm goes off.

The sales reps were cordial and it was very easy to reach them. We enjoy the ADT system. I'll recommend it if people need security they can depend on. I can view my security and use it from anywhere, and be able to change my thermostat. I can open my doors and let my friend in from anywhere. It’s cool.

I was with ADT for 4.5 years. When I tried to cancel my service they started making things extremely difficult. Also when they first set up the service 4 years ago they did not connect all the devices and make them run properly. All they cared about is making their money.

ADT came with my house when I bought it in 1994. They upgraded it from a wired landline system to a cellular system. Everything works well. When there are any problems, they can always get somebody to come out and service it within a day. The techs were always knowledgeable of the system and they can pull up reports really quick and easy on any past repairs so they can stay in the loop with what anybody else had done prior. ADT is a good alarm monitoring system and a good way to keep your home safe. Their customer service people are always nice. They're very polite and quick to look everything up and try and resolve our issue as quick as possible. The website is very handy and gives me good updates.

These reviews are all Bull. Most likely written by it's own customer service department in the Philippines. Look at the HUNDREDS of honest customers like myself being ripped off by this HORRIABLE company. Then look at all the class action lawsuits. How about FIVE just to date. One for 16 MILLION. For illegal cancelation fees. Don't be fooled by these reviews. Look at the BBB reviews. Google Reviews, and any other HONEST sites. This is the Nation's WORST company. Don't do it.

I'm stopping services with ADT because somebody was coming into my house and stole things three times, and I contacted them about the issue, and they blew it off. They never sent a technician. And after three times, I said enough is enough. So, I'm canceling the service. They were just like, “Well, that's not possible.” The alarm was still set when I came home. So, somebody is bypassing it and somehow getting around it. I said, “So there's something going on that they know how to get around the alarm to disarm it and then rearm it or whatever while they're there.” I never got one alert while I was gone that this happened.

I've had ADT my whole life. They're trusted more than anybody else. They're the main alarm company. What I'm paying for it, I wish it wasn't that expensive but I'm getting everything monitored from the alarm to smoke detectors to carbon. It's just billing quarterly is rough, but I make it do. The ADT installation team was out not too long ago here at the house. They walked through everything with me. They set my alarm for me, but trying to get them to come out is like pulling teeth, which is not good.

I like ADT's reputation and their service. When I was upgrading my system, the rep I spoke with was very personable, very professional, and he was trying to find me the best deal. So, he really had me in interest. I'm totally happy with all the services.

I'd recommend ADT but I don't like how they bill. I got charged twice for it. I told them if they were gonna take any money out of my check out for this ADT, to make sure they took it out on the 3rd of each month. So then, three days after that, I called the bank and asked them what the charge was for, and it was ADT. They were done taking out one time that month, but they said it was something for the equipment. They said they charged you twice and one was the equipment, and one was for the service.

The product works good but I'm dissatisfied with the service. If I have a problem, I can't get ahold of anybody here in the local area who could help. I have to get ahold of a district manager down in Oklahoma City to get any problem solved.

I'm still trying to learn the ADT app and pulling up my cameras but other than that, the system is working okay. So far, so good. The rep came in. After he's asked a question of where I want the cameras, he went to work and then reiterated after putting the cameras up, if that's exactly where I wanted it at. It went rather smoothly. The installation wasn't a rush job. He crossed all the T’s and dotted all the I’s, and in my opinion, he was professional, so I do like that.

I called ADT and it was not a good experience. At first, I was told an astronomical fee of $285 a month for a system so I checked out other companies and then somehow, I got back to ADT and they offered a rate that was reasonable so I went with them. But not too long ago, I had an incident. I had had a flood downstairs and there were wires being fed through the door downstairs to a plug in my garage. The little thing on the wall said I couldn't set the alarm because the garage door was open. I went down, verified the garage door was closed tightly, came back up, and it wouldn't let me turn my alarm on for the night.

I've had ADT for years and since the upgrade, it's been 100% better. Also, the gentleman that set up the update was very pleasant and meticulous. He took his time showing me how to do it and explaining why he was doing things. It's a great company.

A lot of times, if we have problems with our cameras, we can have a virtual call and ADT's rep can walk us through the problems, and we can fix them pretty much ourselves. It's rare that we have to have a service technician out here. But they're easy to deal with and the problems that we have get fixed very quickly. I've also found that their system works reliably. We've had some problems with one of our outdoor cameras and that has been fixed. When we're in our other home, those cameras help us keep an eye on our home down here in Florida. But their price keeps inching up every year with no added value.

The process for upgrading my ADT system was fairly straightforward. I wanted to add cameras and other features to what we had. ADT is the best for right now based on what I had at my home in J town. The system is working and I like the cameras, the features, and the repair service. I wouldn't change it. I like the cost, too. I have Wi-Fi in my home and one time, for some reason, it kept dropping out and I kept getting an error on my system. So, I called ADT, then I had a technician to call me back and walk me through what I needed to do and to disable the Wi-Fi. Then I realized that one of the cameras didn't work. So, they walked me through fixing that. I unplugged it and let it sit for a number of minutes, then plugged it back in and everything was normal.

I'm very satisfied with my ADT service package. The sales rep I worked with was very informative.

ADT told me that I needed a new battery for my panel, so I bought the battery. But they wanted me to put it in. I am a senior citizen and I'm not techno savvy. I shouldn't be required to do something like that. I used to have them years ago and I had the same problem when it got to the point that I had to put up a motion sensor. When I want somebody to come out to do something at the house, I shouldn’t have to go through the fifth degree in order to get somebody to come out. Then you're going to have to pay them if they do come out, which doesn't make any sense to me when it's their product that I'm using and I'm paying for. So, I let them go and had got with somebody else. But I came back and so far, the service has been good.

We've had ADT for over 30 years and we just upgraded with the Google Nest. We've been very pleased with them.

I've been with ADT for about 21 years and as time went on, I had to add things to my package. They make it easy now with the new stuff and I feel safer than I did when I didn't have it at all. When their techs had to come out, they were pretty good. I told my friends that they need to get ADT as well because I pay a reasonable price for the monitoring and stuff I get. I got the total package and it's perfect for me.

ADT has better cameras than other companies. When I signed up with them, I didn't a problem getting in touch with their sales rep and when I had my equipment installed, everything went fine.

Everybody's always professional and the service is very good. If we have a problem with the system, they are on top of what's going on. ADT is a good system and very reliable. It’s been very good, consistent and low key. It’s silent and in the background. We don't have to think about it a lot.

I've only spoken with the reps twice throughout the time of my service that I've had ADT and they don't give me the runaround. The customer support is good. I've done the chat on the website and I've gotten the answers that I needed from the support employees right away. I've gotten calls that I don't know if I can trust, saying I need to give them this information. I felt like it was a scam. But I contacted ADT directly and they were able to give me the information that it wasn't them and that they wouldn't do that kind of stuff. The installation was quick and straightforward. This has probably been over seven years now and the system is great. I can control it with my phone, which is what I like. I don't have to carry the remote fobs or have to go straight to the panels. I could deactivate it when I want and activate it when I forget. I rely on the ADT system a lot and I can count on it.

I have a system that has never worked to my satisfaction since the day ADT hooked it up. Dealing with the reps has been aggravating. ADT has motion detectors in the rooms and we have dogs. So we can't use the system to its fullest when we leave because the system doesn't allow for bypassing. When we tried to bypass, we set off the alarm. So, we've had a tech out here a couple of times. But every time we call for a technician, it cost us. It used to cost us $59 each time but I don't know what it costs now because I refused to call them. I'm just waiting for a point where I can cancel the monitoring. The monitoring fee is now up to over $53 a month and when I first started with ADT, it was $12 a month. Now it's outrageous.

I had ADT in Ohio and I'm in Arizona now, and ADT out here is a different ball game. My experience hasn't been that great. They’re not efficient and it’s hard to get service. The equipment wasn’t working well and half of the time, it wasn't working. I paid for the equipment in advance because I am a senior citizen on a fixed income and I didn't want the bill to go up any higher than it was. I had problems with several pieces of the equipment that I paid for and ADT would not take it back or bring out new ones. They did not reimburse me and each time, they told me it was the battery. I haven't had this stuff long enough for it to act like this. And they said they can't take the equipment back. The customer service reps always complain and need help to do something.

The customer service reps were not around after we purchased the system from ADT. We have to seek them out. I pay almost $50 a month and I get nothing. The only thing I get out of it is a discount on my homeowners’ insurance. Most of the time, I don't even turn it on. So no, I'm not happy. All we’ve got are the front door and back door units, and the keypad with the key fob. It’s minimal and simple. The sign is the biggest deterrent, which was one of the things that I wanted. My husband is retired law enforcement and we've always had a burglar alarm. So when we moved here, I knew that ADT was around.

I am very satisfied with my ADT Package. Their website is good and their app is decent, too. I've also never had any major problems with the system other than the need for a battery replacement. And they're pretty good about getting someone out within a couple of days.

I had some problems with the ADT system a couple of months ago, and they came in and put a brand-new system in for me and made sure I knew how to work it. It was very helpful. The new system is easy to understand once you know what you're doing, and it's really helpful to walk away from home, thinking that you have the system to protect you. I like that it always works and it's always there. Also, if you need to get in contact with them, you just need to make a phone call, tell them what you want, and they send people out.

I purchased a security system for my 95 year old mom. I called ADT and received a quote, equipment $1,145 and monthly monitoring fee of $54 a month. I asked ADT if I owned the equipment and they said yes, absolutely. They came out and installed the system 6 days ago, 5/7/2024. I received a docusign from ADT a couple days later stating that ADT owns the equipment. I got on their live chat and chatted with their live agent, she looked at the account and said that I did indeed own the equipment, I said I wanted that in writing, she said I would get it in the mail. I also asked for a receipt of what I paid and she emailed it to me but not that I owned the equipment so I called customer service. The person I spoke to confirmed that I owned the equipment and to ignore the docusign.

I would give them no stars, if possible. Their equipment is expensive and UNRELIABLE, defeating their purpose. Monthly cost is high. They receive most of their money through debt collection. They are like big pharma for the security industry. Good luck.

I've had nothing but issues with ADT. It first started the day I got their services, the technician came out and went over equipment options with me. Once I decided on what I wanted he had me sign the contract and began installing only to install the door sensors and then tell me that I need to have an electrician come out to install the cameras. My house is already fully wired for the devices from the previous owners with ADT equipment already there but we were updating. So after being tricked into a contract to then be told that I need to spend more money to have an electrician come out and install the cameras from ADT, that is issue number one.

We had an outstanding experience with ADT in North Ft. Myers, FL, on Wednesday, May 8th, 2024. We had just moved in and were exhausted. O’Neil ** was very patient with us and upbeat! He explained everything thoroughly, and had a great sense of humor, too. What a talented, dedicated professional he is!

In my opinion: Be careful who ADT matches you up with as a "3rd party" vendor to install your stuff. They gave us "Safe Street" and they are a Terrible company. They "bait and switch" us on the cost of the monthly monitoring service to get you in, then may God help you. They gave me a total amount for the service I would be paying and then the monthly payment comes and it's now PLUS taxes and fees. When I called to clarify with the customer service people (from both ADT and Safe Street) they put me on hold and then disconnected me when I asked to talk with a manager. I ended up wasting 45 minutes of my time trying to deal with this incompetent company.

ADT is worthless. They have had numerous complaints filed against them with the BBB. Several complaints were filed which are similar to mine. My issue was the system went offline which caused my property to be unprotected and started beeping. ADT failed to come out and fix it. I was unsuccessful in contacting ADT as they gave me the run-around. They expect consumers to pay for their services even if the system fails or goes offline. DON'T USE ADT.

Stay away! BE WARNED! No matter your circumstances ADT will not work with you at all if you need to cancel early for any reason. I was on the phone with so many people at ADT just trying to cancel and they kept lowering the offered rate and then asking if I’d stay in contract with them. I had to tell them SO MANY times that I just wanted to cancel and I was NOT interested in lowering the rate. STAY AWAY from this company. There have got to be better security companies out there.

My experience with ADT started May 28, 2019. I signed up with them on the phone using the electronic online sign up and gave them my financial info to be used. The services were quoted less any fees associated. Since I had checked other service companies, I was aware of other fees, so I asked the agent several times about this and was promised no other fees of any type would be included. I documented the conversation as such. Not being completely satisfied with this promise, I told the agent to put everything on hold until I could get a copy of the contract, which they could not provide on line?? Again, I documented the conversation and asked to have it sent through the mail for my OK and signature.

ADT is garbage. Save your money and time. Zero customer service and all you are is an account and revenue generation pawn. Do not purchase from this company. Their fine print is the devil in the details. Worst decision I've ever made.

"Absolutely terrible experience with ADT security! We had their system installed for two years, from 2021 to 2023, and it was a complete disaster from day one. The system barely operated for a month before constant failures started occurring. Despite multiple calls for assistance, all we got were temporary fixes that never lasted more than a couple of days.

ADT has not been the greatest. Everything went fine with installation. They put sensors on all the windows on the lower levels, and that was fine. However, even though I paid for the sensors that I was getting, as the guy started to install, he said, "I would really do this and I would do that." The installer was a nice guy, but the salesperson that I initially had to talk to is a brother to one of the installers, and that didn't help me.

This review is for the closure of my ADT account. I spoke with a customer service rep to negotiate the past due amount and close the account with 4 payments (1 immediately and 3 over the next 3 months). One week later I received and email from ADT requesting more than agreed upon. I called and was treated very poorly. Once the customer service rep discovered the agreed upon amount from the week previous, she said the system had been updated to reflect the difference. She also game me an excuse that was unlikely. I asked her to have ADT email me the agreed amount going forward. She said that ADT will not do that. I pleaded that a couple of sentences from a supervisor would suffice.

The ADT system does what it's supposed to do. It monitors the house, alerts where it needs to when doors are open or doors that should be locked aren't locked. I once came out of the bedroom at 3 in the morning and went into the kitchen for water, which is not something I normally do. I got an alert the next morning that at 3 that morning, somebody was in my kitchen. My wife and I use the app on the phone and it works fine too. We can control the environmental system. We can open and unlock doors. Recently, I had a problem with a couple of sensors, and ADT diagnosed it as failed sensor and system reset. However, they sent the wrong sensors on three occasions until we got it right. Once we got the right sensor, we were able to get it back online.

One of the worst customer service experiences ever... Their business model makes it almost impossible to cancel their service, 19 months after selling our house and canceling our service they are still billing our account. We have spent hours on the phone trying to resolve, and I have no confidence that they actually will resolve it. They knew our account was cancelled, called every month trying to reestablish service at our new home. The new owners transferred the service, so ADT is charging twice for the same house. Got to the point to having to dispute the charges with our bank, our bank credited our account to only have ADT charge for 4 months of service again last month. Honestly, save yourself the trouble... better to have people break into your house and steal your stuff than have these people stealing money out of your pocket fraudulently.

I’m giving only 1 star due to the fact I was never told about a 3 year contract and to cancel my contract because of high inflation and not able to afford it cost me a little over $900 to cancel my contract I was never told about! This is an absolute rip off and uncalled for especially at times like this. They won’t even do payments for the cancellation.

A couple times we've had to call ADT recently about different issues. Not too long ago, we had an issue with the bill. They were charging me an extra dollar on my bill, which is crazy especially since it's set up as an automatic draft. They finally took care of it yesterday. They said, "Disregard it. You shouldn't have gotten that notice." Our biggest problem with it is when we try to call, it takes forever to get ahold of somebody. Even when we try to call because there's a problem with the alarm going off, we can't get ahold of anybody. If the house was on fire, the house would burn down before anybody ever answered the phone. It's really annoying. You can't ever get ahold of anybody.

I had nothing but positive interactions with the sales rep. The gentleman came out to our house at the prescribed time and we had a very pleasant conversation. Everything was explained very well to me and I feel like we got the package that was best suited for the house. Then, a week later, a tech came out and installed everything and that likewise was very positive. Everything was done fairly quickly. The system does what we need it to do, which is to make loud noises if something bad goes on, and everything works just like we want it to.

ADT has been easy to use. They've called me a couple times because the alarm went off. One time, my wife was cooking dinner and set off the smoke detector. That's a good feature because if we're not home and something's happening, the alarm would go off and they would call me.

ADT's customer service is terrible. The right hand never knows what the left is doing. I've had to make several calls. You get people whose English can't be understood when they're talking. Their billing is messed up. I stay with them because I trust them, but their customer service stinks. They got the installation wrong. I was in one house for 30-some years. I moved, and it was supposed to be a transfer. The man that came up set me up as if I was a new customer and they changed my account number. Now, when I call, they think I've only been a member for a couple of years. ADT has gotten too big for their britches.

I'm not really satisfied with the ease of using the online contact list. There needs to be a lot more direction on how to use it. It seems like it's changed a little bit for trying to have who can come and take over while I'm gone if I have a pet sitter or something like that. Doing things online for leaving on vacation or moving people around as contacts has not been very easy. And to try and find directions on how to move people up and down on the contact is not there. There's no direction whatsoever.

The system periodically has some problem and it takes a while to get things resolved. I have a situation right now that I've been trying to resolve it for quite some time, where there's a malfunction in the system. I had gotten a call from them that they said that they would be sending somebody out. Also, we pay an added fee to have maintenance done if we have to call them and when we do use it, they still charge us anyway so I don't understand how that service fee works.

The alarm kept going off like at 2:00 in the morning and on some mornings, at 5:00 or 7:00 am. My dog was walking, so I figured it was a false alarm. But I would go online and work with the tech. We’d get it reset and try to figure out which sensor it was. He told me they had to make a record of so many of those occurrences before they could send a tech out.

The system is very good and so is the customer service. They answer all my questions. Because it was a false alarm, they told me if the county would send me a ticket for that, to call them and they will reimburse that. But we didn't receive any notification from the Miami Dade County to impose a ticket on us.

When I call ADT, everything is good. I'm satisfied with the system. I just need more signs in my yard 'cause we've been having high winds here in Louisiana, and the wind tore my signs up.

ADT is straightforward and easy to use. I use the app and I like that part of it. However, you gotta go through a lot of rigmarole to get to a live person. Previously, I had a run-in with one of the managers about a service guy that was servicing my equipment. The control panel was breaking down a lot. After the guy serviced my control panel and left my location, his supervisor called and asked me a lot of questions about what the serviceman did, when he was here, and what time he left. He was checking up on him and wanted me to rat on the guy. I didn't like the way they treated him. He was a nice guy and I liked him. I didn't think that was professional for them to call a customer and ask them questions about a serviceman that just left.

The installer was very thorough and detailed. He knew what he was doing. I'm enjoying ADT. I have their app on my phone and I use that all the time. It's user-friendly. A home security from ADT will give you the peace of mind and you feel safe. Because they are reasonable, I would recommend them to anybody. However, I don't like calling in if you need an agent. You gotta wait for a long time for someone to pick up the phone. That's ridiculous. 10 minutes is a long time to wait for someone to pick up the phone. One time, it took me an hour. They're too busy when you got a question.

My system is easy to set. If you set it off, ADT is quick with calling you to double-check and make sure that you're not being robbed. However, I wanted to add some cameras but didn't like the way they wanted to charge me for monitoring them. I'd like it if I could pay them for the cameras for the install. Since everything's put on my phone, why do they have to monitor them when I can monitor it myself? Other than that, I'm happy with it.

The app is good, and I like the ability to have all the cameras and be able to be contacted if anything arises at home. The technicians are usually good as well, but the technical support people are not good at all. They don't understand what it is that we want. The only reason we keep ADT is it works well. It has alarms and backups, and it secures the house. If it wasn't for that, I would go with the easy to install home units that people can buy on Amazon. The monitoring is too expensive, and they never ever call us as an older customer for an upgrade or to take care of us.

I feel very well protected, and I've been very pleased with everything. ADT is better than the competition, and people should go with them.

The representatives are always friendly, but sometimes it could be a bit cumbersome to get someone regarding the specific question or issue I might have. Compared to some other businesses, I could get ahold of a person, which is good. But it could take some phone trees, wait times, callbacks and transfers. The most used feature is the ability to have the app and be able to arm and disarm from my phone. In terms of a non-frequently used feature, the ability to direct call emergency services if something goes wrong is also very much appreciated. Knowing that I could check in on the activity from my phone makes me feel a lot better when I'm not home. I feel a lot better knowing that I could at least be alerted if something happened.

It was very easy to get set up with ADT and their reps were very good.

Sometimes ADT works and sometimes it doesn't. Sometimes I get it way after I should. And it is what it is. I'm in my location where it is for seven months, and I go away. I have two homes. It's hard when it doesn't work. The reps would say, "We'll report the issue and somebody will get back to you." But nobody else would get back to me. And it's very hard when I'm in Florida. My thing would go off, there would be someone in my backyard. I would try to look it up but it would not come up. It's problematic. My daughter brought a hammer with her once because I couldn't see. It showed there was somebody there. I couldn't make it out but she could. I've called ADT and they don't know what to help me with. They don't have people who know what they're doing all the time. Maybe it's just the peak hours.

I had ADT installed for the first time in my first house back in 2011. I had to give them my information, my address at the time, and my reasons for wanting ADT. Set aside some time. I work from home, so, I had to let my managers know I would be out of pocket for a couple of hours while they installed and got everything right. Other than that, it was flawless. I had cameras in the front and back of the house, and the system inside where every time you open the door or window, it would chime and say something like, “Front door open,” or “Back door open.” I like them. It's a nice system.

Once in a while, my ADT alarm would go off and they'd call me. Many of them are false and their response time was good. But for the value that one gets, ADT's rates are too high and I'm not 100% happy with them. I don't need much and I also have cameras which I rely more on. This is just an additional layer of protection. I initially went with them because they were best known but in retrospect, I'd probably go with something else where I have more options.

Let’s start by saying the service isn’t good anymore. Cameras are always out. I called to get my back cameras repaired and the customer service rep sends my call to an another department to waive the fee of coming out. First why should we have to pay for crappy equipment to be repaired, second they charged me anyway and the problem was and still is a glitch in their application the reason I can’t see recordings. Never leave a credit or debit card attached to your account. You will have fraudulent charges and accounts you don’t own being charged to your account. Don’t order anything because they will try and renew your contract if you have one. Get everything in writing emailed to you and PLEASE READ IT OVER. This company is very crooked. I DON'T RECOMMEND ADT TO NO ONE. Be aware of the scams they present.

ADT used to be the best company I dealt with and the reps were very professional. My experience was very good up until January. On one call, I probably talked to six different people. I was on the phone for two hours and this first guy had made the deal. I put 104 towards ADT on my Discover card and he said he was gonna use it to go towards the equipment. But I stopped payment. The guy who installed the alarm system said I was not gonna have to pay anything and said that when he gets back, he would make sure it’s removed. But it never got removed. I got screwed. But a rep called saying I owe them money. I didn't owe one quarter. I sent a check to them. I would not recommend ADT to anybody because it's totally unprofessional the way they handle things.

Everybody at ADT has always been very helpful and very professional. That's one of the things that I like about it. The price keeps going up, and I've called a couple of times, and they've been able to help me with lowering the price. I've had to have people come out and change batteries or check on things because they were not working well. As far as the installation, it took a lot longer than they had told me it was gonna take but they did a good job. They reviewed what they were doing with me as far as what the monitors were, the difference between the glass break one and the opening of a door or window type. They cleaned up after themselves, too.

We used ADT 20 years ago and when we moved to Florida, the previous security provider we had in North Carolina wasn't available down here. So, we chose to go with ADT. I did everything online and they scheduled the installer. Their website was good. The installation was not great, though. The original ADT website connected me to a contractor in the area instead of it going directly through ADT. I've talked to ADT and I don't understand why this happened. But essentially, I'm paying ADT and ADT pays this contractor a monthly fee. So, I'm paying more for my ADT services than most people would because it's not going directly through ADT. It's going through this contractor even though ADT does all the servicing of it. It's very weird.

I asked the ADT tech rep three times to give me the price quote for the pan-tilt-zoom, the PTZ cameras, and he just said that they're very expensive, and that he never installed one before. I said, “Well, I understand that, but I know what I need and I know what I'm looking for. And if you have it, please do it.” Then he said, “Well, I'm not trying to talk you out of it, but it's very, very expensive.” From that standpoint, without being too prideful, I think that could be taken a couple different ways. People get hung up on, “Well, it's too expensive and so I can't pay for it.” But that gave me no information. I was expecting him to be exact because that was what I was around for the last 20 years of my career. I was wondering why he was not answering the question.

Not a company I would recommend at all. I paid in full for a camera security system over two months ago and they have failed to deliver. The system has never worked and it has been a battle simply trying to get them to send a tech over to fix it. I have no explanation as to why it has never worked and they don't seem to care. They are seriously a fraudulent company with the horrible customer service. I would never do business with them again, and I am definitely not going to renew my business account with them.

Getting in touch with ADT is easy. They've got an 800 number I can call, and I normally get picked up quickly. We changed out the brains of my system, so I had to learn how to activate and deactivate, and the gentleman was very efficient, informative and patient. I had to change out the keypads and all the motion detectors stayed in place. Everything went very smoothly. I'm very satisfied with the system. It fits me perfectly. The price is a little high but the value for what I paid has been good.

ADT serves its purpose in general. However, I wanted to upgrade the equipment that's here but what they were suggesting when one of their representatives came out and looked at various areas of the house was unnecessarily expensive. They were explaining how the new system was so much better and it would provide higher level of security but I was disappointed at the price since we already have a system in here and it would just be an upgrade as opposed to buying a system as a new customer.

There are some times when I can walk in and out of my house and the alarm does not go off. The sensors does not pick me up. I'm 5'2" and I don't think I'm tall enough that the sensors would pick me up. Other than that, we've had favorable experience with ADT. They're a company that we have been with for quite a few years. When we set up a doorbell camera, a gentleman came out and did a fantastic job walking us through setting up the information on our phone.

Recently, I had a go-around with ADT on trying to get my bill straightened out. I recently got my alarms that I wear around my neck, and they were supposed to take it out of my debit card, but they didn't. I tried to talk to someone to get them to put it on my checking account but it didn't go through. I finally got ahold of somebody and they talked to me.

When I first called ADT years ago, they promised me cameras. And when the guy came to install my system, he didn't have cameras and tried to run some kind of story on me. So, I feel I got cheated out of my cameras. Also, the motion detector that he put inside the house wasn't working. So, I had to call them and have them come back out and do it the right way. These guys are independent contractors so a lot of them try to be slick. I found that out from ADT. If I had not caught it, it would not have been working.

We are getting ready to drop ADT. Our experiences are terrible. Our service doesn't work half the time. It cuts out, and then the whole system is down. They tried to upsell us from the very beginning to Google stuff when we already had their stuff. I bought all the equipment and somehow there's still a contract hanging out there. So I'm gonna need $400 just to get rid of them. I'm so dissatisfied. We have all kinds of bells and whistles. The doorbell goes off just any time it wants to. It's ringing the doorbell for some reason, which drives us crazy. Now they want to charge to come out to service their stinking equipment and I just can't stomach it. We'll fight with them tooth and nail to come out here and not charge us. I'm so done.

The reps at ADT have been very kind and helpful. My husband passed away and during that time, I had to replace the battery. I'm not very techy about doing that, but they sent me detailed instructions and video of how to replace the battery. At first, I asked if I could have somebody come over and change the battery out for me. They told me it was simple and I could do it myself. They told me where to buy the big battery, how to undo the thing inside the house, how to hook it back up, and it was simple. It saved me a bunch of money by them not coming over and doing it themselves. That was very generous. Also, any time the alarm has gone off, which it does a lot during a thunder and lightning storm, they ask, "Is everything all right? Do you need the police to come over?" I'm very satisfied with the service.

I'm done with ADT. They never kept their word to put my doorbell ring in. Their service was supposed to work, but it didn't. I had so many appointments I had made with them and me doing stuff I needed to be doing, but they didn't even show up. When you call in to get help, they don't answer. But if you call in and put that you're a new customer, they're right on the phone.

ADT has excellent customer service. I could speak to someone in layman’s terms to explain what needs to be done. I am very satisfied with the service. They also lowered my cost monthly. The things that they used to send technicians for like programming your boxes, they don't send anyone out to do that anymore. They walk you through it over the phone and it's very effective.

I'm satisfied with the features in my ADT package. It's also fairly easy to get in touch with them.

The initial sales pitch of the ADT rep came out pretty good. I ordered a package that they had for first time home buyers. Installing it and having it run for the first year went smoothly. The installers were okay. They put the stuff that I had ordered in good spots. And you can barely see them sometimes, what you're looking for, like the cameras. You gotta actually open a door to see it. It covers the room really well. The system works like it should. However, they're very difficult to cancel that service. I called them when I retired. Since I was gonna be home all the time, I didn't have the alarm system because I don't need it. I'm here along with my big dog. So I called them up and I tried to cancel it. They said I needed my password. I couldn't remember my password. It's been over a year since I put it in. So I still have it a year and a half later. I was trying to get them to cancel it because I couldn't afford it. They wouldn't do it.

The rep of ADT came in. We had Brinks at the time and he took it off. He said, “See how good your system is? Did they call you up to tell you that it was tampered with?” We decided to go with ADT, although the cost was a lot more expensive than they said in the ad in the paper. It was $25 a month, but till the guy was all done, it was $45 a month. I called Brinks and I told them what happened. They said, “If you did not have the system armed, it's not gonna go off when you take it off the wall like that.” We weren't happy at that point.

Customer service with ADT is always 100% good. It's easy to get in touch with them. The installation went as well as it could go. There were little quirks, but they fixed it.

We're not 100% happy with the ADT reps but we're satisfied with the system. Nobody's broken into the house, but we don't like that their burglar alarm is such a high frequency, I can't hear it. I'm not happy with their keypads because the one in the bedroom stays lit up all night long.

I'm really happy to have ADT. It has been very dependable and I feel secure having it. Any time I've called, they've been very helpful.

ADT's customer service has been excellent. If there's any need for them to contact us with alarms, they're Johnny-on-the-spot. We've been with them for 10 years and we're satisfied with the features of our service.

ADT is worthless. The system is a stupid thing. It went off in the middle of the night the other night for no reason because it wasn't even set. I had to push all kinds of buttons to get it to stop the noise. And now, I can't get the light to quit flashing off and on. I haven't bothered calling ADT because I don't wanna listen to their nonsense. As far as the cost, we finally got it down to where it's not too bad. But when I tried to cancel it, they keep telling me that I can't because of some kind of contract agreement. So, I'm just waiting for it to run out.

I've had ADT for over 20 years. The service is excellent and I don't have any problems with them. They're very reliable and can be trusted.

The installers of our ADT were very nice gentlemen. The system works pretty well. I like that when I go to bed, I can alarm it at night time. It's good protection if you're a person that's never at home.

ADT has been very good and professional. I got the app on my phone, and they're easy to get ahold of. I can't think of a single complaint. My interactions with customer service are usually very good. They call if the alarm goes off or have any issues. Thank goodness, I've only had it go off three times since I've had it on. I haven't had any situations, so I'm a low maintenance guy.

Overall, ADT has been really great. It's always been good and helpful. If we ever feel unsafe, we can always just check our cameras and that's always nice. We had some issues with the price originally. It was more than we had expected. But it was fine. Once we saw the prices, we were good with it.

I've had good experiences with the reps. The last one was able to negotiate the amount that I actually paid.

The customer service rep was excellent. The knowledge of what he was doing made it easy. We got mail that our internet was not connecting and he plugged it in and did what he had to do. And the issue was solved. He told me to throw the letter away. I'm very satisfied with ADT but I wish the package was a lot cheaper. We have one camera on the side and one in the front by the garage. I wish they would have provided at least three for the price.

The first time I called ADT to cancel, the rep told me that I wouldn't be able to cancel until March. I called back at the end of February and the person that I talked to told me to call back on the 8th. So, I did. And the lady that I spoke with told me that I still have a year on my contract. I asked why the other two people didn't tell me that and she said she didn’t know. It was a little upsetting. I said I'm a senior on a fixed income so I'm trying to cut down my monthly expenses. She said she understood and gave me an offer where I'm only paying $15 a month for at least six months, and then the other six months I finish out the year. So that was very helpful. The customer service reps were nice. It’s just the misinformation.

Any communication that I've had with ADT has been excellent. I'm very satisfied with the system. I also wear their necklace around my neck.

My experience with ADT has been positive. We were moving in when they were installing, so they didn't really make any more of a mess than what was already there. We're also fairly satisfied with their package.

The installation took longer than I thought it’d be. It was windy out that day and we were getting ready to have a tornado. The power went off so the tech wasn't able to show me everything. But it was good enough. ADT charges me every month. People should install their own cameras and just do it that way and not pay the monthly fee.

Our ADT system appears to be fine. My favorite part is the thermostat control on my phone. It is accurate. Arming & disarming if we're away from home is convenient, too. The sales rep was also friendly. The only thing I don't like is we just get an email from them. We had Alert 360 before, and we always got a phone call. And I liked that. I like somebody to call and make sure I'm okay. I have to go to my phone and look to see if they have contacted us.

When I'm not home, I can look at my phone and see if anything is going on. But I don't like that it doesn't make any kind of sound. It doesn't give me any kind of notification. Also, when I first started with ADT, if my alarm would go off, it would always be a live person calling me. Now, when my alarm goes out, an automated system calls me. That was one reason why I changed from my last company. I don't like those automated messages. Somebody should call you 'cause there really could be something going on with you. It it's an automated service, what can they do?

The quality of the service is excellent. Any time I have a problem, they come and rectify the situation. The people that come to do the repairs are very personable and knowledgeable. However, I spend a lot of money to have ADT, and they want me to do my own repairs. I have seven-foot ceilings and I'm 80 years old. You can't tell me that I have to get on the ladder and change the battery. I'm paying $1,000 a year for so many years and they wanna charge me to repair their own equipment. That's not fair. They should do the repairs. If you have a battery that you have to have, they wanna do Zoom. But if you're not technologically savvy or an engineer, it's not easy.

We had ADT at our last home. We cancelled it because we were hardwired in and kept having issues with the batteries they would send. They wouldn't last. It was horrible. We lived in an apartment for a while while we built this house. And because it was Wi-Fi, we don't have to hardwire everything in. And I don't have to worry about a big, old battery not working. The system started beeping at me Saturday night at 3 o'clock in the morning. Unfortunately, I touched a carbon monoxide thing by accident. The fire department came to my house. I was mortified. But I'm very happy with ADT. My grandkids spend the night. I feel safer with knowing that I have an alarm system. You'll sleep better.