ADT Reviews

ADT's attitude and work ethic were good.

The light for the front porch was not coming on when the doorbell was activated. ADT came by and said that they did something. Said it was working. But the next night, whenever our doorbell was rung, it did not work. I called them back. They finally figured out what it was and got it working right.

Sometimes, the system goes down and I call ADT and they fix it. The phone app is good and I like it. I’m remote and I check my backyard, the parking lot, the door lock and the garage lock. I don’t have any complaints and I’m gonna keep using ADT.

I’ve had ADT for over 45 years and it costs too much. The service is okay. It’s average, not efficient.

The unit was so old that the buttons you pushed to set it were wearing out. They were little things that stuck up and when you push them down, they didn't always connect. ADT put a new panel in and the new panel is easier to set and arm and disarm because you're just touching it. You're not pushing a button that has to go down so the new technology makes it easier to set to arm and disarm the unit. We added a room and we had to move the sensor that was on what used to be the sliding patio door to the new back door, and the techs came out and did that, and that worked out fine. We haven't had any break-ins so we haven't had any need to notify ADT. So it's like they haven't done anything, but that's good. The few times we dealt with customer service has been positive. It's very limited but at any time I contacted them, everything got taken care of right away.

ADT was referred by the person who sold the house to the owner. It’s what most people use in that area. It has been good and we would recommend it.

We signed up with ADT 15+ years ago and we upgraded when we moved to a larger house. If there was another company with a more competitive price, we would explore that. ADT’s prices are not as competitive as some other companies. But in our particular situation, they took over an existing alarm system and there were no other security companies doing that. So, we were triangulated into sticking with them. But ADT has a perfectly good customer service. The reps are nice folks and very helpful up to and including my most recent conversation. The price keeps going up though. You already have the system but they want to nickel and dime you to use the basic app, which is a given for any kind of modern product. So, it's a little bit off-putting that you're spending so much and they're still going to make you jump through hoops to use what should be an inherent part of the system.

The battery in the sensor was going out and I did not understand the message that the main board was giving. So, I made a phone call and the agent explained. It was a brief conversation but it was very helpful. It seems like I get a notice once a month that the service is working. Overall, I'm pleased. The whole package came with the house. It seems to be a very complete system and functioning just as it should. I'm satisfied and I certainly wouldn't discourage people from using ADT.

I need a security system so I've kept ADT. I’ve had them for five years. I added a motion sensor in one of the rooms and it took the techs 20 minutes to do the installation. They were great.

A home security system was already installed in the home that I bought and a salesman showed up at my door one day, right after I bought the house. He talked me into getting ADT. I was not pleased with how they coerced me. At some point, they said it was required to switch the objects that were already here at the house. A new system was being installed and it needed to all match up to some model number. So they switched everything.

I love ADT. It's great for me. I can go anywhere and I've told a lot of family and friends about how secure I feel having ADT in my house.

I've had ADT for over 30 years and I started with them because they were one of the only companies out there but they’re a reputable company. I didn't have to look up reviews because I knew by word of mouth that it was a good company. I've already recommended them to several friends. I've had to change the way the system was configured to a more up-to-date one because it was old. I have had trouble setting up my system because there's one sensor that needs a battery. We can't locate it and we don't know which one it is. The ADT people finally came out, thought they found it and cut the sensor down. Then, we tried to alarm it and it wouldn't work unless the sensor that was taken down was also hooked up. So, we have a problem to the point that maybe all of them need to be taken down and redone. But that's a big expense. I'm at an impasse because I'm paying each month but I'm not alarming my system all the time.

ADT is convenient. I had to have a technician come out a couple of times for wear and tear on the battery and stuff. Schedule-wise, it was done at the appropriate time. It's just lately, I have not been satisfied with them at all. They try to charge me for a new panel and all kinds of stuff. It was like $1,000 worth of stuff. They were like, "Well, you have to purchase that yourself." I was like, "Well, if I'm paying for a service, equipment should be included." I'm looking to switch over to a different company because I'm not happy with that. I wouldn't recommend ADT because of how they try to get you for every little thing. They're really pushy as far as the upsells.

When our alarm went off, they serviced it. It took them a while, but they realized that it was our blinds that covered our windows causing the alarm to go off prematurely. They came in, replaced something in the window and put something in the living room area of our home. The overall security features of ADT are fine. They do what they're supposed to.

My ADT experience is wretched. I had to unplug my system because it kept going off in the middle of the night. I called and got nowhere with ADT. I asked if someone could come and repair it, check it out, see if it worked, and they seemed very reluctant to send anyone. So, I just unplugged it. I don't use it, and they keep sending me emails telling me how wonderful it is that my system is working 100%. It's totally unplugged.

The installers did a good job. They knew what they were doing. It was a quick process. ADT was too expensive, but I feel relaxed knowing that I have the alarm system in my home. I love it.

When I had the shop, I had ADT for four years. Wonderful. If had a problem, somebody was out there quick to take care of things. ADT was able to do what I wanted. But when I bought a house, I did not know that this company that came out to install ADT was not part of ADT. I had nothing but problems. My system doesn't work right. And I'm stuck paying for crap for three years. They're some sub company not associated with ADT. They just sell ADT products. They told me they could rectify it for $1,800. The bad thing is, when I called ADT, they said, "Sir, if you're not happy with the service, we'll cancel it. No hard feelings." I would have to continue to pay ADT for three years and have ADT as a security system on this house or pay out $1,800 to cancel the contract. ADT should get rid of all of these fly-by-night companies like that because they do nothing but a rip-off. But the actual ADT is great.

I'm not a happy customer with ADT. None of my systems work and I have been trying to cancel a system that I have not owned in three years. I've sold the house and the new owners don't want it. I called last week trying to cancel it and I talked to five different people saying all the same things. They can’t cancel and they’ve got to send me to another person. ADT is sending me bills and threatening to ruin my credit. I went to my bank and stopped the automatic payment. I would call and cancel and they would still keep subtracting from my bank. Now I'm still paying for one ADT service and it doesn't work. They need to quit sending me bills on that house. I tried to set up a service appointment and ADT wouldn't do it. They wanna walk me through it over my phone. But we can’t fix it on the phone. It's a home that my mother left me and I don't live there.

ADT is well known and they have good service, and I'm very happy with them. I call them up if I have a question. I've had a very good experience with their customer service. I didn't know much about the electronic system and the rep answered my questions.

ADT is very alert. Whenever I make pancakes and burn them, they call right away or they send the fire truck. So, they're keeping things monitored. I’ve been with them for 24 years because we’re satisfied with how they do their business and keep track of when the alarm goes off. We’re satisfied with the features of the system but about a year ago, we had a new control panel put in. It was a newer model and it works much better. The other one was outdated and you couldn't push the numbers and the little rubber things were worn out. The tech was very friendly, nice and helpful.

We called ADT and asked them what kind of packages they had at the time. They had free installation for the system so their technician came out and put it all in for nothing. It was quick. We got it when we bought this house so it’s been 11 years. There are other options out today that weren't available when we bought it. Ring and all the other vendors didn't exist then. It was ADT or private local people.

The system works well if the door is open or if I wanna look outside and see. But sometimes, it's like a fog is on the camera. But other than that, everything else is okay. I only had to have assistance one time since I had the system. I had two doors open and the alarm went off. And I couldn't remember the code. I had to shut it off and the rep helped me. It was nice and she didn't stay on the phone long. She ran me right through it. ADT is a good company and I would recommend it. My friends and my mom have had the system since I told them about it. I said I have ADT and the sign is out front. That makes people cautious seeing that ADT sign out front and the stickers on the door. Even before I had ADT, I had no problem with nobody breaking in or doing anything like that but I still wanna keep it. I wanna be safe rather than sorry.

I recently had a new ADT security system installed at my home, and let me tell you, it's been a game-changer! The seven Google Nest cameras are absolutely fantastic. They have this amazing ability to quickly detect and alert you to any person seen on your smartphone from up to 300 feet away. What's even better is that they only alert you if a person is detected, and you can even customize the cameras to detect any moving object. Plus, the cameras store their recordings for a generous 60 days. And let's not forget about the motion sensors - they work like a charm! The phone app that comes with the system is packed with features that are super handy.

They told me there was a 200 dollar credit coupon for signing up but they never send it. I spent 3 phone calls and talked through their chat and they just give you the run around to different departments and then the call drops. Wasted so much time for something they owe me. The worst customer service. Lucas RR on the chat feature wasted my time and refused to let me speak to a manager and then told me to call the FOSC team saying they are the ones that help. Turns out the FOSC team deals with scheduling. They are the worst and then I ask to speak with their manager who hangs up the phone on me in the middle of talking. I'm not going to call a 4th time to wait on hold. I will be complaining on Google, BBB and any other place so people know how horrible they are.

I’ve had the alarm system since 2016. At first everything was great with no issues. Sometime later in 2022 we were told we needed and upgraded with 5G capabilities. The price was put into our billing service, and we went ahead with the upgrade which they stated we required. After the upgrade we began having issues with the cameras and sensors. I made numerous calls to ADT which then would send a Tech to correct the issues. When the tech comes to correct any issues like sensors malfunctioning, the camera issues would disappear. Sometime in April of 2024 I contacted ADT and notified them of our sensor door malfunctioning and our cameras being out for close to a month. ADT could not resolve the issues and stated they would send a tech out to our home.

ADT is the worst home security company. They can't be trusted. I am a disabled veteran and do not appreciate all the lies that ADT has been telling. They said they will send their technician to install equipment. When the tech came, he was in a ADT vehicle wearing ADT clothing. When I had an issue a few weeks later, I was told that I had to pay for LVD Concepts Inc to come reconnect my back camera. I later found out that the tech from LVD Concepts was the one wearing ADT clothing and driving an ADT vehicle. I was totally unaware that another company was in my home. Please do your research and do not trust ADT. I am very disappointed in their lack of professional & dishonesty.

DO NOT GET SERVICES WITH ADT!!!! They are the most CORRUPT business on planet Earth!!! Their customer service is garbage! Anytime you call the worthless thugs you get somebody from a foreign country who can't speak English. Their products are trash!! My video doorcam was improperly installed from day 1. A child of 3 years old could of done a better job. The security panel rarely worked properly. I had the ABSOLUTE DISPLEASURE of dealing with these stupid thugs for 2 years.

The system works good. Coming home, you know nothing's in your house or was in your house. ADT should offer people cameras. If I wouldn't be paying for that, I would just have a door Ring cam. But the experience has been great so far. I just don't like the three-year contract. It’s $50 a month. It's a three year contract you can't get out of.

The ADT salesman came to the house and told me many things. He said two things that sold me. Number one, if our alarm went off, they would come to the house to verify before they called the police so there wouldn't be any problems with us calling the Warren police for false alarms. That was fantastic. Because I've heard horror stories where alarms have gone off and people would be out of the area and the police come, and people would get a bill. The other thing he said was, "And the great thing is we set the system up for you. And then any time you need any repairs or the batteries in the big thing need to be redone, just call us and we'll come and do it." They were a little more than other people. But I'm happy to pay the extra.

The guy that sold me the contract for $10,000 only put in a few things and never even put the sirens in. I had to have ADT come back out and put sirens. But they didn't believe me and they sent somebody out of Murphy, and they said, "You're right. There are no sirens in the house." I've just learned to live with it. I live in the mountain, Blue Ridge, on dirt road and ADT contactors would not come and fix anything. One of the sensors would not connect so I couldn't put the ADT on at night. And if I talked to them, I couldn't understand whoever I was talking to. They would try to tell me how to pass it by and, that way, I could still put my alarm on. I'm 76. They told me to find a neighbor and get the neighbor to look at it. I would like to have the system working. I'm not happy.

I've had ADT for 13 plus years. They were the ones that were top of the market at the time. The sales rep is good. The sales team is good. The people that come out to work on the system are good. It's just the product sucks. When the alarm goes off, their response is not good either. I've had my alarm go off several times without getting a phone call or the people on my list getting a phone call or even the police being called. I would never recommend them to anybody. I've just had them for so long and use them, that I just haven't taken the time to change it.

Didn't have the system for 6 months before everything failed to work properly. After almost an hour with their support trying to troubleshoot they arranged for a tech to come look but want me to pay for him to come.

I like the features of my ADT system. It says when it's time to change the battery on one of my sensors and then if the payment is behind. Still, the performance could be a little better. In the middle of the night, it starts beeping loudly when a smoke detector needs a battery and you can't open it up and change the battery. I've got to go through a whole process where I have to shut down the system. I had to call them to tell me it was the motion sensor that broke and it was 100 and some dollars to replace. I'm not gonna replace it and they finally shut it down. I want to just press the button on my keypad and shut the system off, change the battery, put the cap back on, and turn the system back on. You can't do that. Everything has to be that way. It's hard. Getting somebody to help me change the battery is a long drawn-out process.

I had a terrible experience with who put in the system which represented themselves as ADT. I don't even use my system and I'm paying $4,000 on it. I called ADT. After several calls, they said, "I'm sorry, but this isn't somebody that we farmed out to." Since then, the stuff has started on fire and they have done nothing and I'm still paying on it. I will never use ADT again. They said if I want it fixed, I can pay for it. I even have it documented by another ADT representative saying, "Yeah, it isn't good equipment. But if you want us to fix it, you can pay for new equipment." I was like, "No."

The customer service people were fairly nice. They did about whatever they could do. One young lady reduced the bill a little bit. So I appreciate that. But based upon my experience with using ADT, it's just not really that great for my home. Somebody else may find it to be beneficial.

I have two ADT systems, one in Maryland and one at another location. I don't use it to the fullest but so far, so good. I just don't like the big sensor that they put on the door. I just think that ADT in this modern modern era does not have to put a big, white, block sensor on doors. It's not appealing to me. I guess that's the best they can do but they really need to make it a little bit more appealing to your household. It's big enough for me to be distasteful. I would like to have a keyless lock on my front door, but it would add more to my bill, and I didn't want to do that. I wish I could just buy a keyless lock without having the service added to my service. I already have the service, so I don't understand why I have to pay for that every month to have a keyless lock.

ADT didn't give me all the details. I found out information that was not given to me at the time when I signed up. They told me I had two years to cancel the contract. But now, it seems to be five years. There were a lot of hidden details that were not given to me. The service is not what they disclosed at the time of when I signed up. Everything was wonderful, but now it’s not the best company for my needs. They quoted me one price, and now I get two different charges every month on my bill. It's really very stressful.

When I first ordered my system, it went wrong from day one. I specified exactly where I wanted the sensors and what I wanted covered when I ordered the system. The guy who came out the first time didn't bring any of this stuff. He told me that was not what I needed and then told me what I needed. He said, "Oh, this is what I have on me. This is what was supposed to be installed." But I told him that was not what was supposed to be installed. I never asked for cameras inside of my home. There were dead spots. The doors and windows weren't covered. So, I told him, "No."

I feel like I'm stuck because the contract with ADT is over, but the cameras are there. The camera backup does not happen. Also, their cost keeps on increasing higher every single time. So the first opportunity I get, I will get rid of ADT. I got them in 2017 when I bought my house. They came in and, in my initial package, they did not give me any offer. I almost paid a hefty amount, somewhere around 2,500 for the cameras and all the things done. But overall, service-wise, it's not bad. But that service is common across every provider. ADT's customer care sucks. When you're increasing somebody's monthly bill, you have to inform them that there is an increase coming up. But I get the surprise when it gets deducted. Then when I call, they say, "Well, yeah, there was a price raise." ADT is not a very impressive thing with the cost I pay.

I'm doing Airbnb at the home the security system was installed and the first week that I was there, the alarm went off in the middle of the night. That happened three times. I would walk around the house looking for a fire and they would tell me they were sending the fire department. I would call to say to not send the fire department and that there was nothing wrong. I told them it was unacceptable. If I had clients here, I'd have to reimburse them for the night’s stay, which is $450. They sent out their best tech and he said whoever installed it did not know what they were doing. He reinstalled all the sensors and did some stuff with the control panel. But that night, at about 2:00 in the morning, the alarms went off again.

I'm not happy with ADT. When I got the security and the guy came in, I had to leave the next day because I had to go to my mom. When I came back, I was gonna call them to cancel but my mom passed away and I didn't get a chance to call them. When I came back, I told them I was going to cancel it but I hadn't had the chance to because of the situation. I had to go all the way down to Texas and Louisiana. But they said I'm new to the thing and I can't cancel.

I was contacted late October about hooking up an ADT alarm system in my house. I had ADT over 15 years ago and cut it off due to poor service, false alarms, and never getting techs out to work on the equipment so I told them I was not interested. But the operator assured me that things have changed and that it's 10 times better. I explained to her at that time they did a charge off 13 years ago and she talked to her supervisor and they got the charge off removed. They were gonna reestablish the service and put in a new system. After three hours, I finally gave in.

ADT is a good service. It's been reliable. It's just the price keep going up. I have very seldom to do with my alarm. We don't have a lot of activity here with the seniors.

I've been with them for almost 20 years and they tried to raise the rate up but I told them to terminate the contract. So, they referred me to their retention program. I told them I'd go to another company, I'd do it myself, and it'd be cheaper. They dropped down the prices and gave me all the upgrades that another company has to offer. But it's kind of hard for me to terminate them when they saved my son's life. One day, I was in California and at 10 o'clock at night, which is one o'clock in the morning here, they called me up in San Diego that my smoke alarm was going on. I woke the neighbors up and they came over. My son left the an empty pan on the stove. He turned the knob off, but did not click off, so it was a very low heat. They woke him up and it was all smoke in the house. They saved my son's life that night. Also, I have five additional fire and smoke alarm in the house but none of those alarms went off. Just ADT’s. ADT works and I'm sticking to it.

I have had the most horrible experience with ADT. Every time I call I am told something different. Scheduled a tech to come out and reconnect my cameras due to me getting new WiFi. When I called the representative said I would have to pay. I ask to speak to a supervisor and she was very nice. She “waived” the fee. The technician shows up demanding $. I advised him of what the supervisor at ADT said. He had no regard and said he was following his boss's orders. Then he left. I asked him to wait until I call ADT and he mentioned he didn’t have to. I spoke to ADT after he left, they scheduled him to come back same day and he canceled the appointment without notifying me.

ADT has been responsive when I've had problems. If I have a false alarm, I know that they're gonna contact me or they're gonna follow through on whatever needs to be done. We've had to upgrade through the years and the last time we upgraded was when we were going to the wireless system. We have an adobe home with very thick walls and we needed an extender. Initially, the techs were not aware of that so they had to come back and fix that. They were excellent at pointing out what we needed. We got the Home Nest through Google and we bought it through ADT and the reps explained all the pros and cons. The techs set it up and it's working like a charm. So, it's that kind of reliability that I appreciate.

The experience with ADT was good, except they sent the wrong battery. But they’re gonna send the right one. The reps said that they would order it and it would probably be here in a day or so, and then my son will put it in. Once the system is installed and it works, that's what it's all about. I feel safer with it. The features are excellent.

I haven't had to talk to anybody in quite a while but when I did, the reps were always courteous and friendly. The ADT system makes me feel secure when I leave the house. I turn it on and coming in, I know if anybody breaks in. I'm gonna get an alert.

When we signed the contract a few years ago, the experience was not good. We were rushed into it and we thought ADT was great, and then somehow, we couldn't have what was offered. So, it was an awkward situation. The reps said one thing and we ended up getting something else. We were very frustrated back then. ADT has been with us for many years but we couldn’t have the cameras installed. We pay a high amount and we don't have anything. There are many offers that are much cheaper than ADT which my husband has been dreading every time to cancel. But because we need to sit for the period of time, he never changed anything. We were offered something else that we could not get and we just let that roll and go. But all of my friends have been getting other kinds of security right now for much cheaper than we have and many more benefits than we have. So, we are about to switch at any time.

I've been with ADT for three years now and they are the worst company I've ever done business with. None of them are on the same page. Every time you call, you are told something different. I had a technician in my yard for over an hour arguing with me that I had to pay him on demand and this person on the phone told me I didn't have to. I thought that was very unprofessional that I was arguing with a supervisor on the phone and a supervisor in my driveway, both of them were telling me two separate things. That's very bad business no matter what something is. I hate ADT. I need them because there's no one else in my area. But the minute I can get out of this contract, I'm leaving ADT.

I'm very pleased with the features of ADT. The sales rep I worked with was also very professional.

I'm happy with ADT right now. It's very good. However, we have one problem with the smoke alarm, which was put by ADT. We already changed the battery. But still, we get some messages all the time, "Check your system."

I'm satisfied with ADT. I've had it for six years now. I've only had somebody come out once and it was a good experience. They're a good company.

I've been using ADT for 30 years now. Every time I have an issue and I call, somebody helps me. It's more difficult now with the call center, but they still put you through. The reps are very good, too. It's expensive. But it's better than not having it. With this new wireless system, no one can cut your phone line connection. It's better from that standpoint. If somebody wants to break in, they're just gonna break in.

Signing up with ADT was easy. It took less than 10 minutes on my phone. I like the cameras. I have the Google Nest camera and the drive-through camera. They're both 1080p, 60 frames per second. I could program the names into the camera for people who usually walk by my house or those who come inside. It also functions exactly how I thought it would and it runs smoothly. It gives you peace of mind knowing that your house is safe when you're not at home and that you can monitor what actions are going on outside of your house. It also gives you peace of mind knowing that you have a backup in case something bad were to happen, like a home invasion or someone taking your mail, you have proof that it happened.

ADT came and put a new keypad in, and they were good. However, their customer support is not very good. I can't get anybody out to work on my system when I have trouble with it. The nearest branch is in Idaho.

ADT has a good security plan, and they have done a good job. However, they did a lousy job repairing my system and I got into a big dispute with them that they refused to resolve. They are very difficult to communicate with. They send emails that I can't respond to, and they ignore letters that I send to them. I try in as many ways as I can to find someone who's responsive in trying to solve problems. I finally found someone who, because of her persistence, solved it after about three months and she said she had to argue through a whole hierarchy of people who were just ignorant about what they were doing.

ADT is very good and reliable. When we had a battery that quit working, we dealt with their reps and they were very good as well.

Everything's going good. I don't have any problems with ADT at all. It's a good system, and I've recommend it to some neighbors.

I've been satisfied with the service I've been receiving. When the alarm goes off, everything happens the way it's supposed to and the alarms have been working the way they're supposed to. I've added an outside camera and updated the WiFi connections. The tech came, put them in quickly, and cleaned up what he had to clean up satisfactorily.

I've got pros and cons about ADT's customer service. Sometimes it's good, but sometimes not at all. On occasion, I called 'cause something wasn't working properly, and they'd send a technician out. They wanted to charge me a $59 fee just for coming out, and I didn't like that. I never paid it, and they never took care of my issue. Another time, they sent me a text or email that I was eligible for an upgrade. A young man came out and told me the equipment I had was what they were gonna try to upgrade me to. That was confusing to me.

ADT charges people for everything. When I was trying to get one of the alarms down, it was up too high and I couldn't figure out how to take it down. ADT had to come out and do it and they charged me to do that. I didn't like that. I also don't like the camera part because it's on the door and I have to charge it up and take it off. I haven't done the one that's in the front. I did the one in the back because I can't get to the one in the front. Other than that, ADT is okay. I'm paying $74 for it now, but the cost a living for everything is high.

After our ADT system was installed, it worked. But after a couple of years, it stopped working and right now, I'm having so much trouble with them. Our alarm system is constantly beeping. I can't even turn it on and it says, “Out of range.” It's horrible. They just came out here on Thursday and it was fixed. But it was fixed for less than 24 hours. Also, they charge for everything now. For the last visit, they charged the service fee to come out here, but the tech refused to help work on the camera.

I'm okay with ADT's service and we've never had any problems, so we've kept what we got. When we had an issue, their reps told us how to fix it and we did it. One time, we weren't home and we had a false fire alarm. I was 35 minutes away from home and by the time I got here, the fire department was sitting on the front porch laughing at me coming up the driveway. I know them pretty good and the fire department ain't but two miles away.

The gentleman I talked to on the phone was good and told me the ins and outs. We joked around a little bit. He told me I would get a gift card in my email and I never got that but that was fine. The technician was personable, nice and prompt. I had him come back out because I had to get something else hooked up separately because my internet wasn't hooked up yet. And he came out and took care of that.

ADT provides good service and is responsive. I've had them for over 20 years. If there's a problem at the house, they would contact the police or me and the people on my list like they're supposed to do. There's been no lapse in what's supposed to be done. I'm very pleased.

I ordered a battery mid-March, and I just received it the day before yesterday. I had to inquire three times in order to get it. I finally got ahold of someone that took care of getting it to me. Other than that, ADT is worthy of being checked out and considered. I've had their services since 2020 and most things have gone fine. We usually receive a text inquiring about an alarm and if we don't respond, they're gonna contact the police or fire department.

The experience with ADT has been mediocre. We've been with them for 30 years. I get emails occasionally offering me upgrades to my system but other than that, ADT has been, in terms of customer relations, a flat out 0. The only time that there has been a communication with ADT is when there either has been an alarm event or I've needed service. I've had issues with the batteries and alarms. I have spoken a couple of times with an ADT representative after we had an alarm event. At one time, they said that they would come out and replace batteries. Later, when I mentioned that call and tried to get someone to come out, they said, "We don't do that. You have to do the batteries yourself." They told me that I could get X number of batteries a year.

The techs came out and installed everything but one of the cameras we ordered was in backstock. So, I had to wait another couple of days for them to install it. The communication was great. People should use ADT. They're amazing. The customer service has been good and ADT has never been super pushy about upgrading.

I was under contract through NorthStar. ADT bought them and my contract transferred over to ADT. When the system works, it does what it's supposed to do. But there are a lot of times that it doesn't work. The reps are nice and they try to help, but nothing ever gets resolved the first time. I've constantly had issues with the hardware, different doorbells or cameras, and I have to call at least 5 times and talk to multiple people to get anything resolved. It feels like I've been pushed to the back because of me being under contract through the third-party company that they bought. I'm not a priority because I wasn't a ADT customer initially. The installation was with NorthStar, but even then, I've had I've had a few technicians have to come out to replace the camera or doorbell and there've been no explanations on anything or updates. I'm trying to get out of my contract and go to another company.

I called ADT then the installer came a short time later and put the system in. I started out originally with the doorbell camera then we decided we wanted to see the dogs. We have a big backyard. It progressed from a doorbell camera to cameras at the back. I got the cameras that show me the four parts of the house. The system works very well. It's very responsive and dependable. When I'm at work or away on vacation, we can see exactly what's going on. I get the beeps all day long at work. It tells me who's in what door. I'm very happy with ADT. It's been an effortless experience with them.

The alarm works. The only thing is the battery dies every six years. The first time it happened, it was disturbing. When I called them and said that the low battery alarm was going off, they talked me through how to change it, where to buy one of those batteries and I was able to do it myself. That was good. I didn't have to pay someone to do it. It was also fairly easy to get to talk to a person and they were very helpful when I got through. I had a little trouble getting the app on my phone. I called and talked to a guy and we weren't able to get that accomplished, but I can get their information on my desktop. It's just annoying how much it costs because it's just a computer program for them. They send emails and try to get me to sign up for some advanced thing that I certainly don't wanna pay any more than I already do. Also, you have to have a landline to use it so you have to have the expense of a landline.

I like ADT. They were the best at that time I moved in in 2018. The sales representative was very cordial. He was good at what he did and what he told me. The part of the system that would tell me what window or door is open is a very good feature. However, it doesn't work correctly. It doesn't have the correct time and what it should be on there. I'm trying to get somebody to come and look at it. They put me on hold and make me stay on hold for a long time, trying to hang up and let it go. Other than that, they're very professional. I like their service.

We like the reliability of ADT's systems. We've been using them for decades. The customer service for the business account has been okay but for the home account, it was terrible. Our technician that was supposed to install drilled multiple holes in the walls because he was not able to install the panel. Additionally, the way the sensors were set up in our home weren't accurate because of the window shutters that we have. It almost looked as if the technician didn't know what he was doing.

We had our smoke detectors go off. I was cooking bacon and it was apparently a very smoky bacon. We had to know a verbal password so that the fire department didn't come. That was annoying. Also, our doorbell camera has not worked since day one and I refuse to pay ADT to come out and fix something that they didn't install correctly. A camera is enough of a deterrent, but it's annoying that it doesn't work. I also don't like that I was told that I was locked into a rate but they increased my rates. A security service is one of those things where the value isn't there until something bad happens and I do not think I'm getting the value that I'm paying for, especially given the neighborhood I live in.

ADT is very efficient. I have one sensor that I have a problem with. It's because it has to go through too many walls. When I call them, they're right on top of it. A technician has to come out to redo this one sensor periodically.

ADT is a good company that has good reviews. When I call customer service, they're helpful. The security key fob is great. I have the app on my phone, so if my daughter's home, I can see what doors are accessed. I like that. It's at my fingertips. But sometimes, the four-digit pass code on the app doesn't work, and I have to do a full login. It takes longer to do that. Also, I haven't always been happy with ADT. When I started with them, it was $21 a month. It slowly kept creeping up then it was over $100 monthly. I was gonna go with a new service and when I called ADT to cancel, they said they'd drop it back down to 21.99 a month. I'm on a two-year plan just to get that amount and had to call to get it. I've been with ADT for 10 years but new customers get treated better.

We've had ADT before, and we went with them again. We did do upgrades because of the house we're in now. We put more alarms on the windows. The only thing I do have problems with is I can't get stuff off of my screen. It says low battery, and every time I change it, it still says that. I can't get it off and I don't have time to mess with it.

My ADT system works fine. I've used ADT for a long time and my experience has been fine.

ADT set the system up. It's cut and dried. If there was a problem, the alarm would go off. The functionality seems fine. Also, the reps are kind and sweet but couldn't fix the problem. ADT set up two separate accounts. One that had nothing to do with the whole setup. I've done 10 calls to fix this, spent 45 minutes to an hour each time on the phone with them, and never to a resolution. So finally, they said, “We see you have a second account that doesn't belong to you or it was incorrectly set up. You've been paying into it for almost nine months to a year. We're gonna credit you all this, that, and the other.” They told me that it's fixed. But it still hasn't been, and they still call me, saying that my account is past due. Maybe they don't wanna give back the money.

The ADT reps have been mostly helpful. On one or two occasions, they've been unable to resolve my technical issue. I bugged them enough and they eventually got someone on the phone that could fix the problem. Then they wanted to bill me for it. I pleaded enough to convince them that it was not an issue that was on my end, and they eventually waived the fees. It took a little back and forth that shouldn't have never happened. The technicians were good and helpful. Currently, I've been having some technical issues. It's been an ongoing issue and I'm out of warranty now. So, if I wanted to replace the equipment, it would come out of pocket.

My whole experience with the home security system has not been favorable. I'm disappointed in the system, but it's not from ADT's part of it. When Harbor connected the equipment, one of the sensors fell off, and they wanted to charge me to come fix the sensor. That made the equipment less reliable. It allows the system to always be overridden, which means if somebody were to enter through that door, there would be no protection there because it's not working. I refused to pay. So, ADT wouldn't have anybody come out. My system is inadequate. And because I'm in a contract, I couldn't get out of it.

I would like to get the deal that ADT offers to new customers. I was interested in getting the camera in the front because I saw online where it says they were offering that to new customers. Old customers, unfortunately, don't get that. Other than that, my experience is not bad.

We've had ADT for two dozen years. The system hasn't ever been updated. It was a little disappointing that they've never called and said, "Hey, you're using antiquated equipment. Would you like to upgrade?" Because we have pets at home, I really can't use the system other than for fire detection. My pets trigger the motion detectors. We use the security system because if there's a fire, the service would get notified. I've had to call ADT to find out how to put the system on test so I can replace a battery. I downloaded the app, so I don't need to contact them anymore for that. ADT is expensive. They don't take any proactive action to reach out to existing customers. Their sign is probably the biggest deterrent.

Switching to ADT was seamless and very positive. I only have one complaint. We had it done at our house and at my mother's. Within a year, the battery went out and it still has been. I have not been able to figure out what battery it would take or how to order one. When I try to call, it would be a 20-minute wait. So, hers is not working because the battery is dead. But ours has been fine. It has been over three years now. Why wouldn't ADT just send the battery out? We pay $67 a month per house. Why not just include a battery? Because there are many models. I couldn't figure out which one it is. But it works. Whenever my mom would accidentally trigger it, ADT would be very nice about calling. We appreciated that they would not start charging for false alarms.

ADT wasn't willing to pull out all the stops to make sure the things that I wanted to get installed would be installed.

ADT has different systems, and they are flexible with working with the budget of whoever they're dealing with. I would recommend them. The rep came out, and we talked about what I was looking for. I had a package with a doorbell but it was too expensive. So, we went with just door and window sensors, and they left me a Google Play box, but I didn't have a camera so I didn't need that. I called in and they took out that portion that was supposed to be taken off the bill for what I'm paying. All I have is the screen on the wall to turn on and off the alarm, and the doors and windows sensors.

Everything has been fine since I've had ADT. Get it if you're looking for security.

I've been with ADT for many years and it's been a good experience. I'd like to cut down my bill, though.

The rep told me how he was gonna install the system so I told him to go ahead. He put the deal by the front door and put the one on the back door and that's about it. They didn't put any windows or anything. I don't even know why they put it in if they weren’t gonna do the windows because if somebody wanna break in, they can break in through the windows. Also, they never showed me how to work it. They just plugged it in and left at that. All I know is that every time I open a door, it says that that door is open. I told them to disconnect the system. I still got their stuff in my house, but I don't pay the bills because I told them I can't afford it. I'm not paying about $59 a month.

It's not as good as what it used to be. The old systems I had were all hardwired. Now, it's all a bunch of plastic crap. The system I have now is more of a pain. It's the multiple batteries in every single switch and I've got a very large house. Every single window has a battery feature on it, the smoke alarms, the motion detector, and there's a big backup battery on the central panel. I have 20 or 30 batteries to constantly change all the time.

I've had ADT for over 20 years. When I went to a new home, I had all their new stuff installed and the features and the quality are all right. I would recommend ADT.

The ADT system has been keeping me feeling secure and safe. We got it when we moved into our house, which was a new home that was just built. The house next door was robbed that night. Then, one Sunday afternoon, there was a young man going around taking a survey. He came to my house first and my daughter was there at the time. She told him her parents were home and he left. But the same guy went down three houses and robbed a house and took all the elder grandparents' jewelry. There have been things like that. Also, when my kids were getting older and my husband and I were both at work and they were home alone, I felt more secure knowing that we have ADT.

The service of ADT is good. However, upfront, we weren't told a lot of stuff. And I would have never signed a contract for three years. The rep had a little iPhone and the only thing the rep told us was, "Sign here." No paperwork. But I love it. It's self-explanatory. It's great and easy to use. My favorite feature is the home screen panel that you can go to. It puts it out there on display with everything you need to do. I called one day. Something wasn't working right. They said, "We have to get a technician." I said, "How about I just cancel?" They said, "You can't cancel it. You're in a three-year deal." I came apart after that and my wife calmed me down. She said, "It's okay. We'll handle it." But, everybody that I've talked to on the phone was awesome.

The installation of our ADT system was good. The reps have been very responsive any time I had a service call for changing batteries or anything of that nature.

My experience with ADT has been great. It's very efficient. Everything works great, just like they said it would. I like that it gives me videos when somebody's at my front door, even though I'm not home. It lets me know if somebody I don't want is at my house. ADT is worth it.

I've been satisfied with the service of ADT. Their security system works. It's doing what it's supposed to do.

A friend of mine had mentioned about getting ADT when my home was broken into. I called ADT and they came out. But right now, my box doesn't work. I don't really know how to reset things or do things on my own. But the installation of our ADT was okay.

I've had ADT for a couple of years now but I don't even have access to it on my phone. I've lost my access to my user number and my password. I can't even see my cameras anymore. I'm just waiting for the contract to end so I can stop it. The alarm guy that I have usually calls me, but I haven't heard from him in a while. When he calls me, I am gonna tell him.

The features of our ADT system are fine.

Everything is fine in our experience with ADT. We've been with them for 40 years now and we've never had any issues except for a bad sensor. I get a text or a phone call from them if the sensors go off or we're absent from the residence. The system is easy to use and connects to the wireless router. It's a good system. Also, all the technicians who have come out are friendly. They know what they're doing and everything gets handled in a timely manner.

The installers of our ADT took their time. Their customer service has been good as well. However, the equipment keeps going bad. They have come out and worked on it, and it worked for a while, but the things just don't seem to stay operative.

The installation of our ADT was okay. However, once the product is installed, it's like they dump you. I've had problems since last year with the product, and they have not come to repair. They wanna charge me to have someone to come out and get my service back online because my internet provider changed, and the system is not connecting, and they couldn't tell me how to do it because one of the items that needed to be done requires for me to get up on a ladder and do it because it's outside.

My experience with ADT has been terrible. I've had a trailer stolen right out of my driveway. I've had someone sneak on my back patio and none of my cameras caught it. Not one. The girl I called didn't know much about anything and could not help me at all. I got nowhere. She was googling it while I was telling her and she was blah, blah, blah. But no information. You also can't go to ADT if your cameras aren't working, which I don't like either. You have to go through a separate company and the guy came out and checked my cameras to make sure they were working properly and still, nothing. The system sucks. I'm buying my time to get out of it. I feel like I'm not even getting a service. I might as well not even have the cameras on. It doesn't pick up anything. So, why bother? But, the customer service reps who sold me it were nice.

Our ADT system does what it's supposed to. I like the ease of use. It's just they could stand to do some improvements. It tends to flip off occasionally. I just wait till it comes back on. Sometimes, I got to get into the keypad to get it to reset. Sometimes, I have to call them to get it to reset.

I have been with ADT for a while. They take their time with me like when I'm learning stuff. My experience with them has been excellent.

We're very happy with ADT. We moved into our house eight years ago and we had it installed here. We had it previously in our other houses, too. We're really pleased with the phone app. Everything is wonderful.

We had our security system installed 4 days ago, the salesperson came out and we agreed to a price and needed equipment. The very next day the installer technician came out to do the install and he said we need another camera, a separate dedicated Wi-Fi for their system including a "mesh" system for an additional $350.00 which we agreed to purchase. The Google cameras do not stay online the majority of the day, they buffer in and out constantly so it is pointless for a "security system" to have cameras that cannot show live video.

The installer of our ADT system was very good and so far, everything has been working okay. But their prices are extremely high. I've done some research since I've installed their equipment and I can get as good, if not better, coverage for a lot cheaper to do our entire house. With them, we could only afford to do part of our house because as senior citizens, to do our entire house was unattainable. They should have incentives for senior citizens in order to make it more affordable. And if those were out there, I never heard of them or no one ever mentioned them to me. Other than that, even remotely, when we're away from the house, we can operate the system remotely, which I really like.

My ADT sales rep, Wally, was all right and the installation of my system was fast. When I called them about something, they came out and gave me a new remote because mine was an antique. Everything's been fine since then.

Everything has been good with ADT. I've had them before then I didn't have them for a while. But when I moved, I resumed their service to have security.

My ADT system is easy to use and it's pretty secure. But they should have a lower price for senior citizens.

ADT's reps are very accommodating and professional. From the people that come to your house to the people that answer your phone calls. With ADT, you always get your problems resolved. My mother-in-law is 93 and they have to come to her house all the time to help her change batteries. Also, I have the app on my phone and it works. We would recommend ADT to friends. I like the sleek new little iPad-like keypad on the wall for all the controls. The system performs well, but we don't use ours, so we're going to cancel our service.

Installation was good. We are a very small company, and there have been no complications so far. So far, ADT is good. They're timely and they communicate very well what we need to do.

When there's a problem with ADT's equipment, they're charging $59 to come out and look at it when it's their equipment that's at fault. Also, they offered Ring when I first got the service and now, they no longer do business with Ring. They do business with Google. But they dropped the free service that they offered when I first signed up, so I don't think that was fair. I'm now paying ADT then I also pay Ring for the doorbell that ADT gave to me. Other than that, the techs who come out are professional, very polite, and knowledgeable. Also, it's a fair price and most of my experience with them has been good. During COVID it was rough, but they're a lot better now.

ADT has been great. When we needed a new doorbell, they came, and they were very nice and friendly. The system covers every door and every window, and it feels secure. When I accidentally put it off, people call me and wanna know if I'm okay. I also like the fact that I can see who's at the door. I'm glad I have ADT.

I've been having issues with the service in the past. The system would just stop working and freeze and I don't know that it's frozen. I go down to the panel to either set it, and I notice that it had been off track. I'm just waiting for my term to be over with.

ADT is a great company, and the system works fine. Installation was also good except when they were coming out to install, I requested to have the garage open and close part put on that I can do through the app on my phone and they said that they had to come back and do it. When I called again, they wanted to charge me $350 to come back out. Earlier, I was told it was only gonna add $5 to my bill and that they would install it, but the guy didn't have the equipment for that. I explained this in my call with them and nobody would listen to me. The features are great, but since they want to charge me $350 more, I'm gonna get rid of the system after my contract's over with because of the fact that my main purpose was to get the access to the garage.

We've had other alarm system companies and so far, ADT has been good. Their service person that came and installed the system was professional and he seemed to know what he was doing, probably more so than other people we've had experience with. The alarm system works very well, and the pad is what I like best, which was an improvement over our last alarm system. ADT has also been very responsive whenever the alarm's gone off calling. Unfortunately, we had a couple of false alarms with our smoke detectors and they were right on it.

I've had multiple interactions with ADT. I purchased new products, purchased the system, and over the years, I have added to the system. We're very satisfied with ADT. Although we're not satisfied that the price keeps increasing as rapidly as it has.

I was happy with the sales rep from ADT. Installation went well. I was at work that day. Someone else was here for them to come in and put stuff, but it was all done by the time I got off work, so everything went okay. I've had ADT for a very long time, and it's been excellent.

I like ADT a lot. The few times I've dealt with their reps, they've been helpful. We had repairs, and the technicians were great. They were able to fix our issue really fast. They were only here for about an hour.

I've been with ADT for a long time and they kept raising my rate. Being overcharged compared to what everybody else is charging didn't seem to make a whole lot of sense for a loyal customer. I called to try to negotiate the price down and they were stern that they couldn't do anything about it, so I went to the market and found a better price. Then all of a sudden, when I called to cancel after engaging to use the other services, they mysteriously magically brought my rate down. It was over half of what I was paying, so now I'm good. But the process to do that didn't seem to make a whole lot of sense. And one of my best friends did all this probably four months before me and was canceling. But they sent somebody out and they did everything and lowered his rate. They didn't do any of that for me besides to lower my rate, which I was fine with. It just seems silly.

ADT put in the regular system and I need to get a door camera. I'm on prepaid and I pay $48 a month. If anything ever happens, they'll call me.

I like the programming on ADT. It’s always on unless the power is out so that’s a good thing. The price is reasonable. The price went up a little bit more than I anticipated this go around because everything went up. So, that’s understandable. I'm happy with ADT. I like everything. If I had some dislikes, I would have already called in and complained.

Their service is terrible. When you need something fixed, all they wanna do is sell you a new system all the time. In one of our houses, we keep having problems with the sensors and they never wanna send anybody and we pay for the service agreement every month. That's one thing I'm not happy about. Then when they come out, they wanna charge me for the guy to come out. But I'm already paying for the maintenance plan. Their people are okay but you just don't really get much out of them.

Their system has been good. But the smoke detector goes off once in a while when we're cooking. We just open up the doors, turn the fan on, and let it clear. Same with the wood stove. A couple of times, it leaked out of the door a little bit. The same thing. But their response time was quick.

We've had ADT for five years now and we haven't had any problems. It does a really good job. The quality of the system is good. I just hope they lower their price a little bit.

We paid a lot of money to have the ADT system put in the house. It's old and right now it's not functioning. They're saying it's gonna be another couple thousand dollars to put updated equipment in. That's a no-go.

ADT is easy to use and they seem to cover our basic needs. I like the app a lot.

The sales people will lie to you regarding the contract. Read the fine print. I was told it was a 3 year contract, it's 5 years. I canceled the auto pay, I still pay the bill on time but it's not their way so they are now saying they will put my account in collection unless I give them a credit card number. And the alarm went off for 10-15 minutes and no call. There is no one monitoring my service or the police would have come and the company would have called. There are better companies with better customer service than ADT. I was a customer for years. Now I will tell anyone who will listen to stay clear of this company.

False advertising. According to the website advertisement and then we were told repeatedly we would not be entering into a contract for their service but when we call to switch to self monitoring, they said we were in 36-month contract with them. If you are going to buy from ADT, read the fine print because they won’t tell you what you’re actually signing up for.

We aren’t even done paying for the system and the control pad won’t accept new batteries, it always beeps and says missing battery. They want to schedule out a virtual appt for the repairs then when the virtual tech can’t solve it I will have to pay for a technician to come out. I’m not paying a tech to come out for something we’ve had for 10 months.

Updated on 03/13/2025: If I could give a negative number of stars, it would be minus 100. ADT run scams. I was lured into an expensive one year contract and when contract was up for renewal I made multiple calls letting them know that I am not going to renew this contract and and asked to cancel my account, but they were continuously billing me accruing debt on an expired contract and then sent collectors after me. One collector left me along after my dispute letter and they have sent another one.

When I first called for information, the customer service rep said they could probably use my Vivint equipment, but they couldn’t. It’s proprietary. It was never possible. They lied. I told the installer that I was also considering Brinks and he said Brinks uses ADT equipment and would send ADT out if I needed service. That was another lie. Brinks uses alarm.com equipment and they do not send ADT to service their accounts. Then the installer kept increasing the amount of new equipment I would need to buy after he already started installing the system. I ended up paying about $600 for the installation of new equipment. Then the installer didn’t explain the system or even leave a yard sign.

ADT (POOR SERVICE PROVIDER). We have been with ADT for over 5 years at this residence and 10+ more with other residences. They do NOT value customers. We have been patient and have spent well over 4 hours on the phone with them since yesterday! Our alarm panel has been going off intermittently for weeks now. I spent time with their technician fixing this virtually yesterday. It seemed we were good and "fixed" with a couple bad sensors being sent as replacements. UNTIL last night at 3 am with it doing the same thing and waking everyone up with NO faults showing. Since I couldn't sleep, I was in the phone with them at 6 am, 9 am, 12 pm and again at 2 pm!! Always being told a manager would call me back, but never bothering to! I spoke with Marissa (manager) and was told Nicole ** (another manager) was going to call me back.

We got ADT because of the cameras but when they came to reset it, they changed the whole system and unplugged all the cameras. The technician told us that the new alarm system was not compatible with the cameras so I only have the basic ADT now. He also didn't connect one of the windows and I got broken into it in the middle of the night. They came in a second time and did a freebie for me. They fixed the problem with the window and checked all the other installations that the man had done. They didn't charge me for the service call.

If you are using ADT through a third party vendor like Safe Haven I would not recommend it. I was sold a security package that seemed to be a great deal with amazing features for a great price. However, when the system installer came I was told that for that I was getting installed the cost would be more than 5x what the sales rep and I agreed upon. On top of that the installer didn't even connect my doorbell camera. He said that he was not listened to do "heavy power" wiring. He left me some wires and said that I could do it myself. Not only that, but not even 24 hours later the security monitor had an AC power failure, So I called ADT and they informed me that due to me getting my services through Safe Haven I had to go to them for any issues that require component repairs or replacements. So I called Safe Haven and guess what? They do not have any customer support over the weekend.

The sales rep went into the early evening and it was quick and not much was discussed. They just put the system in and said goodbye. The guys who installed the system were nice but they put in different kinds of things, like some windows have bigger ones that didn't look very good. But I didn't know that it was possible to do smaller ones until I walked around and started looking at everything. It seemed like they just wanted to get the job done. But they didn't offend me in any way. In retrospect and afterward, it seemed like it was done in a very good manner. The box they left was already scratched and maybe it had belonged to somebody else prior to that. Maybe they were giving me a cast-off. It's just that some of the things weren't quite as they should have been for a first-time customer.

The sales rep was excellent, and the installers were professional and quick. Lately, I've been having issues with communication failure. I just got off the phone with ADT not long ago and they said it could be my internet. When I get home, I'm gonna check out my internet service and see if everything is on and working properly. Other than that, ADT has been okay with me.

The product works, but in today's world, the quality is just average.

I needed an alarm company, and the sales rep was knowledgeable about his stuff. He was friendly too. However, I dislike the doorbell camera. There would be times when people would ring it, and I'd be trying to talk to them through the doorbell camera, and by the time I finally could get to them or if it would even work, they would be gone already. The doorbell camera was terrible, and ADT didn't fix it.

I couldn't get my cell phone to work with the alarm system and the lady that I called walked me through it. I'm 77 years old and I'm not computer-savvy and she did a fantastic job. She went way beyond getting me hooked up to where I can use my cell phone to set an alarm and turn it off. Also, I get emails every now and then about giving some feedback on how they're doing. I appreciate that because a lot of times people will call you that you don't wanna be bothered with and they don't stop.

We have everything with ADT and I like that I can control the alarms on my phone. I had another security system before and this is much better and more streamlined. But I have asked them at least six times to send me a sign for my yard, and I just keep getting little stickers that you put on the windows don't help. So in that respect, that is the worst service I've ever had and it makes me uncomfortable for them to not even acknowledge that. When I would I call, they would say that they'd send them out and that it'd take a couple weeks. But I never get them. I like those signs. When you see a big house with that in front of it, it would make an impression. Other than that, their price is fair and so far, it's been a very easy and great experience.

Three weeks ago, we had upgraded to new equipment and that was an easy process to have them come out and install. They just weren't very clear on the cost and the financing part of it all. We're in a little bit of a snafu with them about that now. But overall, the service is good. There's the easy access of being able to look at it on your mobile app anywhere you go and monitor the equipment while we're out and about and see everything.

I regret my decision of going with ADT and I would tell my friends not to use them. I've been calling every week for the last 13 weeks to get a service technician to come out to my house and fix the system because it shows that there's a faulty issue. There's are 12 devices in my house and at least four of them are somewhat working, but the rest of them are faulty like the window devices, the camera, the door lock, the panel, and the garage door opener. Every night, the system keeps going off and it's not even active. I'm paying almost 100 bucks to ADT and I can't continue to pay for a system that is not working.

I've been with ADT for many years and the service is different. They want everything online and trying to get someone out is a challenge. Then, usually when I call them, they just wanna do everything over the phone or else push 1 or push 2 and, “Have you gone online to look at the answers? I have one window alarm that never has worked right. They came out one time and it still hasn't worked right. I'm afraid to put it on because if I go out of town or something, I can't have an alarm just going off. And it's a little antiquated. Right now, mine still works with a telephone line. I don't even use the system anymore and I need to discontinue it.

ADT was installed in the house that we bought and we kept what was here. My experience is real good and the reps are polite. But we don't feel that for the amount the service cost, it's worth it for us to have it. The only thing I don't like is I'm on a two-year plan and if I wanted to cancel early, it sounded like there would be a $350 charge. What I decided to do is wait until the end of the first year or close to it and call back.

I've had ADT close to 30 years. I like the security. I've never had any problem with them other than a sensor that went bad. False alarms are very rare but when it does happen, I get a call on my phone.

ADT is good. Their sales rep helped me. He showed me certain things and if something goes off, he said, "You can call me, and I can go through the steps with you." A different person for the installation came. He's very nice and patient with me. At that time, I had just moved in and I had a lot going on, but everything was resolved.

They are horrible. I always have issues with either the box in my house nor holding time/date or not being able seeing my cameras from my phone using their hik-connect app. When calling for assistance with either problem it is ALWAYS a few hour issue. Always transferred from one department to another or someone with a strong non-English accent. It is hard to understand them when you have a hearing issue to begin with. When asked to speak to someone else they get offended very easily and don't seem to understand.

I love everything about my ADT package. Their customer service has been great, too. I am completely satisfied with ADT.

The installation was nice. But I'm not happy with ADT. They don't tell you about the three-year contract until you sign the paper. This is my last year on it and once this year is done, I'm done with them. The little pads that they put on the windows and the doors fall off come summertime. I already had four calls. I had two for the fire department and two for the police, which were just the pads falling off. I tried to explain to ADT and all they sent me is a do-it-yourself kit. They go into my account every month to take the money out, but they don't wanna fix this. So I quit using it. I use the app as my front door camera and that's it. The customer service is okay. They try to help you. But then you get shuffled. You just get put aside. They're supposed to be a reputable company and I'm very disappointed in them.

ADT needs to take care of the false alarms. The alarm starts beeping and I have to put in my code. It would tell me a glass break but there was no glass break anywhere. You have to call ADT to keep them from sending the police out here. When you call ADT, you wait on the line too long for them to get there and they usually have to switch you to somebody else. It's not a good experience.

Their customer service was perfect. I have never had a problem with them. If others need security, ADT works very well. I like the protection it offers.

When we first got ADT, the person that installed the system didn't do the best job on the locking system. When he took off the metal piece that's on the doorframe, he never installed it back in. So, my husband had to put that metal piece. It’s part of making your door secure. Also, when the installer was doing the sensors, he pounded them on our wooden table and put two big dents in our table that we just refinished. But he was a nice enough guy. Everything works fine. There were just a couple of things that happened that I wasn't too happy about. But the service of ADT has been great. It's been a good experience and that it's worth checking into to have security on your home.

ADT was great for the first three years. But after that, it seems like they're trying to sell me another service. They're saying my IQ board that does everything doesn't work. It's not working with the system. Their guy was like, "Well, we need to upgrade it." I'm not paying $1,000 or $2,000 more for a system. I had it for almost six years now. The problem started after three years and I have nothing controlling my garage. My garage is detached from my house, but my sensors don't work. A guy came out a year ago, but he couldn't fix it. He told me, "I could fix it for 600 bucks." They never fixed it. They need to figure out why my keyboard works and doesn't work half the time. My garage needs to be re-hooked back up, too. That hasn't been hooked up for over a year.