ADT Reviews

I’ve been with ADT since October 2024. My aunt and uncle have used them for over 10 years and they seem like a reputable company, so I chose them.

I’ve been with ADT for almost five years, and the only thing I don’t agree with is the service fee. It’s $160 for them to come out and check the equipment. Right now, I’m having an issue with the motion sensor in my living room, and I don’t think that charge is fair. I feel like with what we pay monthly and we rarely ask for service, the fee should be lower.

We built our home in 1995 and had heard about ADT. We got in touch with a representative who installed it as the house was being built, and we’ve had it ever since.

I’ve had a terrible experience with ADT. We canceled it two months ago, but they’re still charging us. We want our money back. I called because I was having problems during our remodel, but they wouldn’t come and check it.

It's been years that I had ADT installed when I built my house, and I've had no issues with the service. I went to internet, so I had to get it updated, and it wasn’t a problem. ADT is cost-effective and very efficient at what they do, and the system will do what it says it'll do, so I'm happy with it. Usually, I set it when I leave, and when I go out the back door, there's a pad there that I turn on. I’ve had a couple of false alarms, most of them due to my own doings, and I've had no problem whatsoever. They called me, I explained the situation to them and moved on from there.

I've had ADT for many years, and I just continued the service when I moved recently. I haven't had any issues, and I find the phone app easy to use. The only thing I would like to change is that the account should be in my name only and they still have it in my husband's name.

I've been a customer of ADT for 14 years in two states. I moved, and I brought ADT with me. The sales reps are good. It's been five years since I've had this system put in and it’s been working good. I had the fire alarm go off, my motion sensors went bad, and those just turned out to be batteries. But for the fire detector, smoke detector, they couldn't tell me what kind of battery it took, so they sent me a battery. Obviously, it costs more from them than it does going to Home Depot, but once I can figure out the size of the battery, I'm good to go. The motion sensor, I got the right size battery and got that changed out, and once I get it mounted back on the wall, then I'll call ADT and figure how to turn it back on. ADT’s contact after-hours are not so good. I've called the after-hours number twice, got ahold of people who could barely understand and gave me conflicting information. But when I called during business hours, I got ahold of a girl on there and she was fantastic. I loved working with her.

I'm not particularly happy with the ADT services. They replaced my system a couple of years ago and didn't provide the service that I had before. The new system doesn't support all of my sensors. The battery in my system, while it's on a charger all the time, doesn't seem to be charging properly, and they want to sell a $10 battery for $40, which is unnecessarily costly from my perspective. Not that I don't have the $40, but it annoys me that they charge me for that, especially since I'm paying them every month for service. And it’s not difficult to get ahold of the company, it’s just not meeting my expectations.

I'm not happy with ADT. First of all, when I was asking about the batteries they told me I could just call them and they’d send someone out to change my batteries. Well, they don't do that. I was looking at their carbon monoxide thing, and I can't buy those batteries in the store. I've gotta order it through ADT, and I'm not gonna order a battery ahead of time thinking that it's gonna go off, so that's a pain. I have been on pins and needles thinking when the battery is gonna wear out ‘cause it’s on its third year, and I don't even turn them on anymore because I'm so afraid. And it’s too expensive. Every year, they raise their rates. But I have to pay the full amount for three years if I wanna cancel ahead of time, so when my contract expires, I am through with ADT.

I get good service from ADT and the price is good. Lately, my camera's been going out on the doorbell camera, and it does it when I'm at work. I do the troubleshooting and sometimes it takes it a while to actually come up. But other than that, everything's wonderful, and everybody has been great.

I've been with ADT for 20 years and I'm not satisfied with them. They give no incentives and no new products for long-time customers. They wanna charge you for this, charge you for that if I don’t have the insurance. They never come out, they never ask, and they never call. So, I don't care for ADT, and I may get rid of them.

I’ve had ADT for years. My units need to be redone because they’re not working properly. It’s really difficult to get someone out to fix or service the units. They didn’t give a real explanation. They said they'd put me on a list and told me someone would come in two weeks, but they didn’t show up. Other than that, everything has been fine.

The system installation was okay. One thing ADT could improve is making sure the system is actually working. I’m not always sure if it’s up-to-date or if someone will pick it up immediately. Last time the alarm went off, it took a long time to get a call from ADT. I expected a call within a minute or two asking what was happening or if they should send the police or fire department, but it took much longer.

My experience with ADT started great. The sales representative was excellent. But when it came time for the service, I was disappointed. I was promised an 8:00–8:30 appointment as the first on the list, and that didn’t happen.

I’ve been with ADT for two years, and they were the only ones I knew for a long time. Customer service is good. When I lose my internet, they let me know immediately.

I’ve been with ADT for over three years. The technician did his job. The system works well, and I use the traditional keyboard.

I’ve considered other providers, but we’ve just so far stayed with ADT. We really don’t have any kind of problems with their service, unless my husband forgets the code. However, I wasn’t thrilled with the installation experience. We went back and forth on that. We have impact windows and the rep said we still need the security on them. He said he could do them for $99 but then they were charging me almost $400. I had to argue over that. And then he gave me a little Google device and said it was free. But then they charged me for that. I had to argue over that as well. I got some of it refunded, but not everything. I gave up but that’s what I wasn’t happy with.

I’ve been an ADT customer for many years and I’ve only had a couple instances when the alarm went off. The problem is if you have battery issues, it could be kind of a long-drawn-out process. It’s always an upgrade of some sort. And if we have to send somebody out, it’s so much money. So I switched to another company who gave me a brand-new system. But I ended up going back to ADT and I’ve been with them ever since.

It’s very easy to get ahold of their rep. The only problem I see is when I come in my front door. I’m older and if I’m carrying bags, I can’t race to the panel, which I was only two feet from my door. It goes off so fast and there’s only a few seconds to get in.

I know about ADT for a long time. I just called them and they came and looked at my place. The package I have is what I asked for and the installation was good.

I’m happy with ADT’s service. There’s a slight wait with their customer service, but not inconveniently. The system I got takes care of all my needs. If you can afford to have ADT, sign up cause it’s a good service.

The ADT system was already installed in the house that I bought and I've had it for six months. The person that came to activate the system explained things very well and showed us how to use it. I called them back to do a programmable thermostat, but the guy didn't know how to do it and I ended up calling another company.Besides that, I'm satisfied and would recommend ADT.

I've had ADT for over 10 years. During that time, I've not had any problems when I call and I'm very satisfied with their service. They've been able to troubleshoot the issue over the phone.

I've been an ADT customer for 25 years, but I may change them. I have two houses with ADT and I pay $100 a month for each house. If anybody comes here and helps me do anything, they charge me. Sometimes the doorbells work, sometimes they don't. I know there's somebody out there that would give me better service.

I've been less than impressed with ADT. The interaction with the sales representative was weird since it was during COVID. I didn't have a pre-meeting. They just came out, I filled out the form, and the installer came and walked through.

I've been with ADT for over 20 years and I've just stayed with them because it's convenient. So far, nobody has come to my house since the initial visit. But they cannot get my bills straight. My card was hacked and as soon as I got my new card, I called and notified them, but it's like they didn't even hear me. It was just a mess.

We’ve been with ADT for more than 15 years. We’re doing good with the service, and the reason we’ve stayed so loyal is the service is very accurate. Except that the cost went up, and we didn't receive any notice that it went up, unless we missed it.

ADT is just one of those companies that you've always known about. I've been with them for a long time, and I’ve never had a problem. It's the only one I've ever had, but it has pretty much held up to the reputation.

I made the switch to ADT because we had some minor problems with the terminal on the wall, and I couldn't get anybody to provide me repair service from our previous company since they were located in Texas. I contacted ADT out of the yellow pages because they had an office here in Iowa City, and I thought we would be able to get service, and that indeed has been the case. The sales representative was wonderful when he came over and explained everything to us, and the installer was great. They took all the old equipment and installed the new system, and it’s been just fine.

I used ADT years ago, and they were one of the referral security companies from my banking financial institution. I’ve had them since I’ve been in my house. The process was pretty straightforward. You go through the institution, they send out somebody, they take a look at the house, and they recommend what’s needed.

I see everybody else having ADT, and I looked into it. I had different offers, and ADT was the last one that I decided to go with. I’ve been with them for quite a few years now for my alarm system, cameras, and other security equipment.

We’ve been with ADT for almost four years. Customer service has been good. Whenever I have questions or concerns, they handle it well. The security features work as expected, and if the alarm goes off, and it’s been our fault a couple of times, they’re good at calling and letting us know. The response time is immediate.

My experience with ADT has been difficult. It was great until I moved, but since then, nothing has been straightforward. I’ve called many times, they fix one thing but not the next. Right now, I can’t log into my account. It says my password is invalid. When I try to reset it, the email never comes, so I don’t know where the change request is going.

At my regular house, I was with ADt for four years. Here, I’ve been with them for a couple of months. When they first came out, he was very nice, helpful, and good to me. Right now, I’m not very happy with them, because my front door sensor keeps saying it’s open when it’s actually closed, and my phone won’t let me set the alarm because of it.

I’ve been with ADT for almost five years. The technicians are usually excellent, professional, respectful, and knowledgeable. Customer service, on the other hand, isn’t always the same.

I've used ADT for years, and one of the most impressive things is that their yard signs really deter people from trying to break in.

I’ve been with ADT for years and years. They performed the services that they offered, and I had no complaints, which is why I’ve stayed loyal. Ever since I’ve had ADT, the features in my service package have been working just fine. If the alarm goes off and I don’t put in my password, they call within a short period of time to make sure everything is okay and confirm it’s me or someone authorized to be there. They do ask for the password, so if it’s a person with no verbal password, then they know something is going on. I’ve been with them for years, and that speaks for itself. With all these services and security systems out there, I must be satisfied.

I've had ADT for over 30 years and have been a loyal customer because it is good service. The gentleman who did the last installation was knowledgeable and helpful. They’ve also come out to replace a battery, which took about 30 minutes to an hour.

We’ve had ADT for a long time and recently upgraded our system. The sales representatives and our installation experience have been very good. The features of our service package are also good, but we did have to call them back because we missed one of the doors when we were installing. We thought they had included the door going into our garage, since there’s a space between the house and the garage. They did come back, and that was easily taken care of.

ADT does a pretty good job, which is why I’ve been a loyal customer. At this point, I’m a little dissatisfied because I don’t think my doorbell captures some of the things that it should capture. Sometimes it gets people going out of the house or coming in, but it's just a sometimes thing. I did at one point contact them about it, and it was easy to reach customer service. My doorbell was also outdated, and I was told I would have to pay $200 to get a new one, which I can't afford. I am very satisfied with the other things included in my package, but the price is kind of high.

I had worked in law enforcement and in business, and ADT was the company that we used most often. I needed ADT in my neighborhood in Harrison, Michigan. The area is economically pressed, with a lot of drugs and stealing, and ADT can help protect people who have worked hard for what they have.

ADT was fine. They were the only ones I really knew because of my mom having been there for so many years. It was fine when they came here, and I haven't had any other interactions with them over the last few years that I've had them.

I've been with ADT for over 20 years. But I'm getting ready to take and find another alarm system anytime. It's time to take a move on from ADT because the customer is not important anymore. When we started 20 years ago, the customer mattered. Now, it doesn't.

ADT is just a well-respected company, and we haven't had too many problems. I don't know if my outdoor cameras work. I just don't use a lot of the features as much as I should. All we do is set the alarm when we're gone, and undo it when we come in. And then put it on at night.

About three years ago, I got ADT’s alarm system, with the Ring and camera for my front door.

I love ADT. My daughter, Paulette, and my son, Greg, got ADT, and they told me about it. The sales representatives and the installation team were good. I can't say anything bad about them. They've always answered every time the alarm goes off.

I’ve been a customer for one or two years. I haven't had much interaction with customer service but it’s been fine. The service is fine. I haven't had a need to use it.

I've been happy with ADT. I'm not completely dissatisfied because when the system works, it works. I put my faith in it. The alarms all work. But when it doesn't work, it's pulling teeth trying to get it fixed. Maybe they’re shorthanded or stretched thin.

I had cameras installed when I first moved into my new home, and I liked everything, so I went on and got more cameras. They were supposed to contact me to set up an appointment to hook up my floodlight camera by my garage door, but I kept calling, and they kept saying they were busy.

They are awful and have been a nightmare to work with. We don't have a lot of options in Alaska, so it was ADT or Vivint. There were hidden fees for relocating equipment, and their billing was not very accurate. They would charge us one thing and I would pay it, then they’d say I didn’t pay the $10 for something else.

ADT has what I needed. The person I talked to the very first time knew the product and what to talk about. The installation team was great, too. She knew what she was doing. I was pleased with all of it.

I’m very happy with ADT’s system and very happy with the price. I’ve been with them for maybe a year or less. It’s easy to use.

I really don't want to be with ADT anymore, but they won't let me cancel. They have a good alarm system, but it’s just not what I want. I want cameras where they can record 24/7, and my system doesn’t have that. When I told customer service I wanted to cancel, they told me that I can’t do that since I signed a contract for three years. Now I'm just waiting for the last month to expire so I can call back and cancel.

ADT’s service is all right. They’re pretty good. When I signed up for it, I bought the maintenance plan, so every once in a while, they have to change the boxes, but that's okay. The cost and quality are just as good as anybody else's.

When I signed up with ADT, it was a three-year contract, but they changed it to five years. They said they gave me a copy of the contract, but never did. They also told me that if I cancel, I would have to pay $200 or $1,000, so my intention is that when the seven years are up, I will no longer use ADT.

We’ve had ADT Home Security for so long. It’s been 24 years. We’ve had minimal interaction with installation crews, but they’ve been fine. The products work. My house was broken into once. and because of the alarms, the thieves didn’t get much, so that was a good experience.

Somebody tried to break into my home. So, I just looked ADT up, and got it. It has been installed for about two months.

ADT is dependable. I'm a senior and just having the security of protection. They provide great service, including customer service. They answered my questions, and they're just really quick in responding. They've also helped me with several late payments.

I received ADT as a Christmas gift. The system is fine, and I have it on automatic payment. I haven't had a problem with the customer service.

I have been with ADT for six years. The package is fine. We haven't had any incidents. And they are always giving us pretty good service, especially in times I've got to call in. I'd recommend them.

Somebody from ADT came by my house. The sales rep was good, as well as the installation. I had the system for probably a year. But the quality was not too good. I gotta get a new system and pay for it.

I have been with ADT for a year. The sales representative was pretty good. I tried to get one of those fall monitors, and they tried to help me get it. But it’s not in my finances right now. The installation team was good. The thing is, I’m still trying to figure out why I have one battery that’s dead, and the other ones are fine, but I’ll get that taken care of.

I chose ADT because I recognized the name and understood it was a good service. The installation was great. They’ve met the obligation, and they come anytime we’ve needed a change of sensor or upgrade. We’ve never really had a problem with an alarm. Except once, it was way back when we were having problems with the sensors, it may have gone off, and we got a call from them. Overall, my experience with ADT has been fine. We haven’t had any problems with it.

I’ve been hearing about ADT for years. I just moved to another location, and I got cameras. I like them. The installation was fast. They’re informative, and walk me through everything. The customer service was nice. They contact me immediately if I have a false alarm. The quality of service was great. I enjoy them. I have been with them for about five years.

I've had ADT on and off. The first time I had it was over 20 years ago. My daughter won a contest for ADT installation, which is how I came in contact with them. The customer service experience is fine. Any problems are taken care of. They respond to alarms right away.

I'm not really happy with ADT at the moment. During the purchase, the sales rep didn't want to spend a lot of time explaining things, and it was the same thing with the installation.

I haven't had any problems with ADT at all. The service package meets my expectations. If it’s on a scale of 1 to 10, they're 10. I've never even looked into anything else but ADT. I just saw it with my neighbors. Their price and their service are good.

Keep up the good work, ADT. Customer service has been great. I’ve asked them certain questions and they were helpful and knowledgeable. It was wonderful. It didn’t take a long time to get to somebody. The installation went great and the technician was wonderful. So far, the system is doing good with the features that I have.

A friend recommended ADT, so I went with them. The sales rep was very good, but the service was not so good. It doesn’t work well at all. We don’t even hardly use it, probably 95% of the time. I guess it’s the way they hooked it up to all the doors and windows.

We replaced the original alarm that we had. All we have is the house alarm. We want no cameras. We just replaced the basic system, but it was an upgrade system where it’s all touch pad, and it allows me to set it from the phone. It cost a bit of money, but we’re glad we did it because we really like it.

I’ve heard about ADT over the TV. I see the little signs in some people’s yards, and I have some shady characters in my neighborhood. That’s why I went with ADT. Setting up the system was okay. It took about an hour and a half for the installation to be completed. The thing is, I don’t have internet in my home, so they had to do some other things for my house.

I had ADT before, but I lost my job and couldn’t pay. When I got my job back, I signed up again. The installation team was nice, polite, and kind. They explained everything again like before, and the system meets all my needs. They did an excellent job. I had no problems with them.

A salesperson from ADT came by the house. He was very informative and he helped me make my decision. The installation team did a good job. The only issue is the little sticky things that hold the sensors on the window frames, they tend to fall off. I’ve already had two come off while I’m on vacation.

We’ve been an ADT customer for over five years, because of a binding contract. We had to move because the property owner put the house on the market, and our management company made us leave. We were going to cancel our ADT subscription, but they told us we’d be charged almost $500 if we didn’t take it with us. Me and my wife are not big fans of ADT at the moment.

I’ve been with ADT for two years, and I found them through Advertisement. The sales representative was good, they helped when I called about some issues in the beginning. The lady I spoke with was really nice, understanding, and clearly explained what needed to be done. The installation team was very knowledgeable, and the system met my expectations.

I’ve been with ADT for a couple of years. I haven't switched because the whole house is set up with ADT, but I’m not really happy with the service. I stopped using the alarm. The front doorbell camera never worked, and the power booster they installed didn’t help. I pay every month but don’t use it, and I started to see the issue within a week.

I have not had any problems with ADT. When the batteries needed to be changed, I called, and they came right out. The technicians were very friendly and professional. So everything just makes it nice.

The installation was good. I liked the person who came and installed it.

I like ADT because I can set my alarm and feel secure even when I'm away from home in another state. It plays a vital role. There was no problem with the installation. In fact, we did the batteries within the house just a couple of weeks ago. So everything is fine.

DO NOT USE ADT!! They are crooked and complete scammers. Their technician FRAUDULANTLY signed my name to their ridiculous contract that supposedly states they can charge $2,500 for cancelation fee. I haven't even had their service for a month yet, and the entire time, I have not had a working doorbell. They have given me a complete runaround from the very beginning - trying to state that I have to change my internet provider for their cameras. I tried then to cancel the install at that moment, and instead, the sales lady said my internet might work and insisted on sending out the tech to make the determination. That tech came out and said that he could use a different set of cameras that would work but didn't have them on his truck. He agreed to come out on Saturday to do the install. When he arrived, he couldn't finish the install and said he would be back on Monday. He never did.

I’ve been an ADT customer since March 2021, and my recent experience trying to cancel my service has solidified my decision to never deal with them again. After calling to cancel my service on a property that will close escrow on December 27, it took a staggering 46 minutes and being transferred 4 times to different representatives.

ADT is nationally known, so I chose to go with them. Their sales rep was good. A guy came and installed the system, but he left without telling me about it. I was confused and had to follow up and figure it out on my own. It wasn't his fault since they're on a timeline and maybe they're so busy. So far, I haven't had any problems and everything’s good. I’m happy with my service.

My experience with ADT was not the greatest. There offer was $53 a month. But when ADT came and put up the alarm system, I now owed $1,800 because they talked me into things and didn't tell me how much it would be. Before I knew it, I owed $1,800. I made one payment and I slept on it for the weekend. I decided that I no longer wanted all the windows to have whatever kind of alarm system on there. What they offered was three doors, and I went with that. The salesperson probably works on commission and talked me into other things. Before it all ended, it was $1,800. I decided to take the windows off. I kept two windows because people could step in to my house through these windows. I added a fire system in the house and in the garage, and I kept those.

I've been a customer with ADT from 2003 to 2012, and then from October to now. It was at a different place. This home, when we moved into it in 2020, already had the ADT service in it. I reactivated it, and it cost me $1,400 to do that because they had to come out and redo the system, which didn't need redoing, but that's how it goes. ADT's customer service person came out and sold it to me and said he could use everything. I knew it operated because part of the system, even though it wasn't activated for their service, worked. When you open doors and windows, it would set off a little beep to let you know something was open. So, everything was thick, hooked up, and working fine. The guy said that he had to have access to my checking account, withdraw half the fee, which I didn't like. I don't like people withdrawing money from my account. He said that'd be the last time.

I've been with ADT for three years now and I'm satisfied enough with the package I got. We didn't go the route that they recommended, though. It's hooked up to the old wires and nothing got updated because they said they don't do that anymore. Magnets have fallen off and they've replaced those for us. But we've had a few false alarms and it's usually a computerized service letting us know that our alarm went off, which we don't like. It used to be a human.

We experienced a hurricane and I lost power. When my power got restored, my system did not come back on at all. I had four or five appointments trying to figure out what the problem was and I had an electrician to look at it to say that they didn't see any signs of power surge at all. It was just something linked in the system. I live in a secluded area by myself and I needed the security. I ended up having to get a new system and ADT would not cover anything at all and although I've been a customer for four or five years, there was no incentive or anything to help defray the cost of buying a new system that I really didn't want.

What a scam this company is. We have to move from our house in Arizona to Alabama for work. We call to cancel service with ADT and they try everything to keep us on even though we tell them we are moving and don't need the service. So a week later they take $2177 out of our banking account without warning or authorization. 2 days before Christmas. Then say when we call, that it's for equipment and labor. They could have asked for equipment back. I sure didn't take it or want it. What a snake of a company. I hope they don't do this on the regular. Talk about ruining a Christmas season to wake up to theft from a big company. I am so disappointed in this company.

I saw the senior discount advertised in my AARP magazine and I knew I needed something, so I called ADT. Everything's been wonderful, and I tell Google how great she is all the time. I couldn't live without Google being here now because I can ask for anything and she answers me. “What's the weather in Erwin, Tennessee today?” I say, "Hey, Google, what channel does that UT Volunteers play on tonight?"

I like ADT. I had them for a long time. It was a good company. They believe in working with you. If you got problems, especially about the bill, they try to work with you. I like that. Their sales reps were real nice and professional. I like them. Everything went fine with the installation. The installer set everything up right like it was supposed to and he didn't take that long.

I was looking to secure my home about 25 years ago. I decided to have a system installed. Makes me sleep better at night. ADT has been good over the years. The batteries in my sensors and the main battery back up over time. But otherwise I have no issues.

I chose ADT because they were able to get me an appointment quickly when I was having trouble getting one. My experience with the installation team was good, but the sales reps were unremarkable.

I didn't have any trouble when I called ADT. I was okay with the system in the beginning, but I had some issues with one of my cameras. The installer had to do some wiring in my attic and he connected it to a light switch in my hallway and I did not know that. It was the camera that overlooks my garage, and it was out for two weeks because the light switch is for the light in my attic and I only turn it on when I go into my attic. The battery died in that camera. So, I didn't have camera over my garage for over two weeks because it took that long to get a technician out here. So, I was not happy about that.

My family and I decided to install security services in our home and chose ADT, as we had previously used their services and expected a smooth transition. We already had a complete system from ADT, based on our prior experience. However, when a technician arrived on December 18, 2024, he informed us that ADT had discontinued the devices we had and now offered a new system—Google Nest—integrated with ADT’s monitoring service. He also recommended replacing our functional door lock with a new one, stating that it would work better with the updated system. Trusting his advice, I agreed and paid $1,300 for the new equipment. All these were lies letter confirmed to me by one of their supervisor and a follow tech who tech me that the tech who has previously came our residence has a track record of misleading customers.

ADT is there when I need them. My experience over the years has been great. We moved and they made the transition fabulous. Everything was on schedule and everything's doing great. The house I moved in had some equipment, so they just came in and replaced what they needed to. They left that equipment in the house for the next person if they would want it. It all worked out great. I recently had them put the system by wireless and that was great, too.

The customer service, especially the person that installed my original system, was very competent, courteous, and thorough. I had the service installed in my home and I had some major renovation and an addition put on my home, which caused me to leave the house and stay someplace else. I rented an apartment until my home was completed and this is where I started having some issues with ADT.

We've had ADT for over 30 years and one day, I was on the phone with the reps for six hours going back on stuff that they promised. It was horrible. But it was resolved. The system has great features. It keeps my family safe.

My first experience with ADT was okay but later on, it was awful. As someone who is experienced doing security for a home, they're supposed to come and do an assessment and advice what needs to be done, not rely on the customer because the customer doesn't know how the system and how these things go. But they sell you whatever they wanna sell and I got extra stuff that I didn't need and they refuse to refund me for that.

I have a new system with ADT and it's great except when you come in to turn it off, you can't hear it. It's so quiet and that's just the off system. You can be bringing in groceries and forget you've got your alarm is set and it'll go off. Overall, it's very secure. If you gotta keep your house safe, go with ADT. If you're out of town or if somebody tries to break in and you're there, you're safe.

I was living on the beach, and a friend’s son was selling it. In the winter, there aren’t many people around, so we decided to get ADT.

I had the old school keypad which was the yellow one that lights up and you gotta manually hit the numbers. I also had an indoor camera, which was the old one and didn’t have audio. It was only a video for my living room area going into the kitchen area. I had a certain corner where I was able to capture the whole front of the house from the entrances. I ended up wanting a doorbell camera and ADT wanted to charge me 100-some-odd dollars. I told them I'm not paying for it. I've been with them for so long and I hear it on the radio how they're giving away anything else free to new customers. And they wouldn't give it to me.

Most of our friends have gone with the ones that are online. I don't trust that, so we’ve stayed with ADT. When we couldn't get the computer thing to work, ADT would tell me how to figure it out. It has been very nice and they're fine. There are some things I would wish ADT would update. They do for new people. There's a lot of modernization of the program since we've been with it. We've never heard anything about any of that. We don't have probably half of the things they now offer. All we have is the alarm system that we turn on and off at night. They've been satisfactory, and we are too lazy to look around and see what other things are available. We're comfortable.

I've had a very positive experience with ADT. They were recommended by friends who have their system. The salesperson was very attentive and understood what I needed. Didn't oversell me and gave me a great package at a good price. The installation in our two properties went very smoothly. The installers were efficient, knew what they were doing and did what needed to be done. The operation is great. Their app is very easy to activate and deactivate. The coverage is solid for my needs, as well.

I'm not happy with ADT right now. We've had it for several years, and when we first got the system, we were very happy with it. But two years ago, we upgraded our system, and it has been nothing but a disaster. We wish we had never done it.

I've been using ADT for a short time, and so far, I like it. The system works fine with me, and I’m happy with it.

The app seem to be an issue. We would have to go in back inside the house and arm it. We could disarm it most of the time, but a lot of times, we couldn't arm it. I have to do a bypass because it kept showing something in the master bedroom, but there was nothing going on. The price could be more competitive, because it has been going up over the years. But I still would recommend ADT to a friend. We like the service. If I called, there would never be a problem with getting things corrected. They would call if there were any issues or if the alarm went off. They respond timely. If there were any concerns, they were addressed over the years.

I like ADT's response time and equipment. They also treat me well. However, I could use a couple more cameras. And my motion detector in the living room, my little dog sets it off. I can't set it for away. I have to set it for stay all the time. When I told them about it, the tech didn't understand what I was talking about. My batteries are starting to go bad as well and I'm in the hospital and I can't change them. I called them and asked them, "Can you guys help me out?" They didn't seem to be interested and they didn't wanna send anybody out.

My experience with ADT has been fantastic. It's a good company. I just don't like the technicians when they have to come out. They use third-party people who won't come to me. I've had to have them come out once and it was due to wiring. As far as upkeep on them, you gotta call instead of them sending someone out every 10 years to update.

I've been with ADT for 10 years now and the service has been good. I haven't had any problems with them where I had to call them. I had to call a couple of times. I was gonna call 'cause I needed to get a discount. I was reading that they offer a senior discount and I intended to call to see if I could get that. I would recommend using ADT.

A lot of other folks have ADT and I needed a security system. I got ADT last May. I told them what I wanted and what I didn't and I was satisfied that they gave me that. The reps were very curious. They knew exactly what to do and I commend them doing it really quickly and showing me how to operate the system. I'm glad that if I forget to secure my home, I can secure any place with my phone. I love that idea. Also the fact that my son can monitor stuff as well. He knows also when I don't secure the home. All in all, ADT is a great protection service as far as security for someone's home. My girlfriend had it, so I asked her about it before I did it. It was really helpful to know somebody that already had ADT.

ADT called me about renewing my service agreement. They were looking for another three years. I asked what would happen if I signed to extend it then I sell the house. They said I'd have to pay a prorated amount. I told them I didn't want to extend and to just put me on month-by-month contract because I don't wanna get caught if we should sell the house the next month. Within a month and a half of the call, the next thing we got was an email that our fees have gone up significantly. Because I wouldn't sign a three-year deal, they decided they were gonna charge me more monthly. I pay my bill every month and there’s never a delay in payment. We would have taken the service at the new house, but at this point, I'm done. When the house sells, we'll cancel the service, and we'll be done. The service is good but I don't like how they treat you as a customer.

I’ve had a good experience with ADT. I never really had to use it, so it worked fine. I had one small problem, but I got it resolved, and everything has been great since. Customer service treated me well, and everything went fine.

I was not happy with ADT. The last day of my contract, I'm gonna get out of it. They said for them to come in and put in a new one, they were gonna charge me for it. Every time they come to my house, it's a charge. I was having issues with it at one time and I had the guys to come out. It took the guy two hours but he did not fix it. And ADT charged me $400 for the two hours. They told me, "We're gonna send out another guy to look at it and see what happened." He came out but he didn't fix it. Then he charged me. So, it's still not fixed what they were supposed to fix.

I like ADT's reputation. Their sales rep came to our home and she went over everything and explained everything to me. She was very good. The installers were great, too. They took their time and put the monitor wherever we wanted it. They were nice people. As far as the product, it's exactly what I was looking for. As a matter of fact, they give you a button where you can do it remotely. So, I went out the front door and I pressed the button and it was the wrong one. We weren't in the house when they called. So, they sent the police out. I had to pay a fine, but they were doing their job.

We put ADT at our cabin over three years ago and then we put it at our home in town about six months later. Our experiences with the sales representatives on the phone was fine but when they came to the house, I was not pleased, especially the one that came and put it in the cabin on Pine Oaks. It was at the time of COVID and he was real cocky about it. We were closing up our cabin and it was October and I had a time crunch, so I took it. He didn't explain anything, which is part of the problem. Then we had to put it in town about six months later and that person was much nicer and no complaints that way, except for the one in town doesn't work. I called to talk to ADT and they told me how to set the screen and I did. I set it after I got off the phone and the alarm went off again. I don't use it to set the alarm on the house when I'm gone so, it's useless.

The ADT system is not always reliable. Some things had to be repaired. I gave up one panel because it was beeping at 5:00 AM. A new battery had been put in. I was told to call them at 5:00 AM, but I would not be calling anybody at 5:00 AM. I like the camera, but it doesn't work most of the time as well. It says that the signal is weak and I have extenders everywhere in this house.

My experience with ADT has been good. Any time I've had an issue, I get notifications or they've notified the cops and the cops promptly come over. I have no complaints other than it costs money, but everything does. The system has been very good. We recently upgraded from our older system to the new system and it just works well. The keypad is very self-explanatory. It's a touchscreen, not the old buttons that get sticky. I like interacting with my phone and I can see what's going on. I get timely emails too. Even if we open a door that we don't usually open, it lets me know. I'm happy with ADT. It works for me.

My experience with the ADT reps was very good. Once we decided to get going, they scheduled us within the next couple of weeks for installation. I like their pricing and their equipment as well. The alarm system itself is great. However, we're very dissatisfied with the outdoor cameras because it's a very poor quality product.

We decided to go with ADT due to the background and the longevity that ADT has been in the business of protecting homes. The functionality is superior to the other products that are on the market. Everything has been streamlined. It's easy to pick up. ADT's products make it even easier. We purchased the key fobs. They can be called key fobs, which my wife use often because she couldn't remember the code. She walked in the house one day and I set the alarm but she didn't know how to get on the keypad and do it. So, she remembered, "I got the key fob." That was worth it. She could have just sat there for a while and it would turn into a chaos. It worked out.

I had to contact ADT to try to help me set up the camera again. Customer service was good. They responded fast. My system is okay. It does what it does. The only thing is I was surprised that after the first year, I got a notice saying the fee is going up for the year. I get it. I thought I had a contract for three years.

There is a lot of confusion for me to learn how to operate the system. Also, the smoke detector was installed poorly. It was installed too close to the kitchen. So, it would go off when there would be smoke from cooking. Someone came out to put it in a better position. The features in my package get the job done, but it was a first class pain. The menus and the software are too complicated for me. There are too many options. The instruction manual that was furnished was not appropriate, and I've had too many false alarms. The response times from ADT have been satisfactory. The problem is, I don't have my cellphone in my hand at every instant. As a consequence, if ADT calls in response to the alarm, I may not be able to pick up the phone. Next thing you know, the police or the fire department are at my front door.

ADT is a good system and it’s reasonably priced. They were affiliated with USAA Insurance, and I got a discount because I have USAA insurance. They have since stopped that, but at least I got my system in while they were still giving the discount. I'm very pleased with it. I've got all my outside doors wired, I've got a CO2, heat and smoke detector downstairs in my family room where the furnace is, a fire and smoke detector on the first floor just down the hall from the kitchen and all of them are tied into their security system. I like the ease of arming and disarming the system and I can do it off my phone. I've had a couple of false alarms forgetting the system was on and somebody opened the door, and they communicated with me directly before they called the police, so their security center was right on top of things. It’s just me and my wife, we're retired and we're out of the house quite a bit, but we’re very secure ‘cause we know that if something were to happen while we were out, it'll go directly to ADT Security Center. A lot of people in my community have ADT too, and they're very happy with it

I just have a standard alarm system with ADT and it’s good. From my experience with them, when there's an alarm, they call you to follow up right away. Everything is good. Security is something that is important in this time of life. When we go away, it's good to know that the house is safe. I would recommend security for every house that has glass windows.

I needed some security here and so far, ADT's system has been working okay and I've had no reason to call. The quality and price are okay as well.

I've had ADT for over 20 years. They were the company my homeowner policy was using at the time that they built the house and I took it. The quality of the system as well as the features are good, and when anything goes on, they promptly reach out and notify me. I wouldn't change ADT for anybody else. I don't want any increase in payments though.

I've been with ADT for over 20 years and I continue staying with them. They're reliable, well-established, and the system fits my needs. When I contact them, they resolve or answer my question.

We had construction done on our house and after that, we decided to start ADT up again. We had had them for a long time, since 2008, and they recommended upgrades. They gave us a quote ahead of time for everything then they came out and did the upgrades. As the installer was leaving, he asked us to quickly sign on his iPad. What we didn't know was he had charged us over $1,000 of additional installation fees for putting in different window sensors that we didn't know we were paying extra for. It took us several months to realize it, and when we did, I made several attempts to get it figured out with ADT.

ADT is the most well-advertised system around. My sister has them, and she referred me. I got it for security reasons and the price now could have been cheaper, but I feel safe with the security system. I know it only can do so much, but it's a good thing to have. They’re a good company too. They try to help me from the office if they can. I was having problems with the system at one-time, and they tried to walk me through it over the phone, but someone had to come out. They needed something else. All in all, I would recommend ADT to friends.

I’ve had ADT before and I chose them again because they’re a reputable company. I haven’t made any upgrades recently and I’m still getting used to the system, because I don’t remember how to work the key fob.

We've been with ADT for over 20 years, and it's very good how I'm able to access everything on the phone. They do well except for the repair area. When you have an issue, the customer service was good in the very beginning. But now it's more difficult. It's harder to get through. They don't wanna come out and do anything. They're putting more and more on the customer. They wanna do it via video chats. The personal touch has gone. We are senior citizens and when something goes wrong, we have to climb ladders. That's fine if you're young but at our age, it's another problem. Last time, when we had the battery problem and I couldn't clear it, I had to take videos and it was high. They do a disclosure in the beginning that you have to agree to that you could get hurt.

It's been a nightmare with ADT. I got them because I have people coming in my apartment and stealing documents. But I got them for nothing because they keep coming in. Someone is smarter than their system. Someone is intentionally breaching on the system but ADT can't detect it. My camera is not even working right now. For over two years now, the system has been telling me that the battery is low, which I've told ADT about. I get a red light blinking and it's beeping. I tried to change the batteries but it's very hard to do it and I don't wanna break the system.

I’ve had ADT for less than a year, and I heard about it through my sister, who has it. And the installation of the system was perfect. And after it was installed, they demonstrated how to use it, and they made sure I understood how to do my password. And so, whenever the alarm went off, I made sure I put in the password quickly. And they’ve been good because anytime I would have questions or if I needed them, they said they’re there to help me.

Initially, I wanted to go with ADT because I liked everything that they were presenting, and I knew a couple of people who had them. But my experience with them was horrible. They frauded me into buying a system that was supposed to be a 24-hour recording for the cameras, and they’re not. Somebody vandalized my car, and that’s the reason why I wanted the 24-hour camera.

Everything with ADT has been the worst experience of my life. I had been with them for 14 years and I called to cancel my service. They said they would get it canceled. Sometimes it could take 30 days. I have called them six to seven times. We're in December and I've still been paying every month since I called in April. They have yet to turn it off even when I've called the additional times. So, every month I still pay for their service at a house I don't live at. I called from April through August every month and made a complaint and they said they would refund the money, but they never did. I've been waiting to see what will happen since after August.

I'd recommend ADT. The service has been fine.

I was purchasing a home and ADT came with it. I contacted them twice because the camera wasn’t working. He came out one time. The other time, they fixed it over the phone.

I called ADT who was supposed to put me in a Google Nest but ended up with a third party. I don't know how that happened but they told me they were ADT. It was confusing. I had to cancel because that was not ADT. I have a doorbell that only picks up 15 seconds. I pay ADT $55 a month for 15 seconds of a pick-up which is ridiculous. They should bring out a product that works but they told me that's all they get. ADT is not worth it. I've been with ADT for 20 years but they don't help me. If they helped me, I still wouldn't be in a position I am for years. I would not recommend them to anyone. I'm looking in every different place and I won't have ADT by the next year.

The service is not the best. I'm not a big fan of the system. There are other simpler products that can do the job more accessibly. I have an extension of Wi-Fi and still the connection is not great. The sensors are outdated. ADT wanted thousands of dollars to replace those. I don't use it as it's intended to be used. It's not the greatest. I've called ADT before. But because it gives me a discount on my insurance, I decided to keep it. Other than that, the camera quality is fine. Also, the people I dealt with during the installation and the sales part were fine. The installer had an assistant he was training. It was good. It took them less than an hour.

I've been with ADT since 2021 and I'm overwhelmed with it because that was the first security service I had and thus far, I've been well-pleased. The salesperson was very informative and answered all questions that I needed to have answered and assured me that if anything happens and I need their service, they would be on-call. The person who installed the system was excellent. He was a very good communicator, kept in touch with me and if I want to move the cameras from one place to another, he made sure I could do it. He gave me a whole bunch of information that was very useful since then. ADT is a good service and I would highly recommend them. The price is a little high but I’m very satisfied with what I had initially and I haven’t gotten anything extra since then.

I’ve had ADT for about 15 years, and I have good relationships with them. I have nothing to complain about because everything with them has been good, from my interaction with the sales representative, the installation experience, to the features of the package that I got.

ADT was contracted with the new home builders, so they came to my house, and then I signed up with them. And I haven’t had any trouble with them. And whenever I had issues or anything, I usually just contacted the person who installed it, and they’ve always taken care of me. So, they’re great. They helped me every single time.

ADT has been around forever, so I thought I’d go ahead and give them a try. And I love it. I really do. I’m completely sold on it. I think it’s great. It works. And it’s easy to use. It’s on my phone. So, if I accidentally forgot to turn it off in the morning, I can turn it off downstairs on the pad provided by ADT. So, I feel secure with the system, and I’ve been happy with it.

I have a friend that has ADT and they’ve been good about responding to her so I thought I’d give them a try and I’ve been very pleased with them. When I first called them, I talked to a representative and he was very rude so I wasn’t gonna call back. And then someone called me and wanted to know why I didn’t return the call and I told him. He took care of everything I needed and said I’d get the equipment because they were so rude with me. He’s been very nice so I thanked him.

ADT is easy to use. When I had it switched over, their customer service rep, Tina, was excellent help. I am pleased enough with ADT. If I ever moved, I would look at ADT again. I would also recommend them to other people. I'm considering adding some security things and I'll be asking ADT if they offer it. The only thing is my ADT signs that go out in the yard have started crumbling and I would love to get some replacements for those signs that warn people that I'm with ADT.

I wouldn't want ADT to come and install again. He didn't know how to do the programming and solve some problems. But for the service, ADT does pretty good. I haven't had any problem with it since I had it installed.

ADT has been fine. I've had my system for many, many years, and their techs have always been friendly. I like the product and the quickness of the response. I accidentally set the alarm off it one-time. They contacted me within 30 seconds, so I was pleased with the quick response time.

I wanted to cancel ADT, but they won't let me. They said I have a contract with them until 2025. I had a negative experience with them. They mailed me my batteries, and I tried to change my batteries myself but I couldn't. I'm a disabled veteran. They sent some guy out here who changed the batteries but I had to pay $153. That was crazy. It shouldn't have taken him that long to change the batteries to where I had to pay for it. The lady had told me on the phone that they weren't gonna charge me, but they did. When there was a smoke detector in my house that was beeping, I couldn't figure out what it was. I messed with the ADT system to change the battery and it set something off. ADT called me and that was the only time they did me. I never set my alarm because it's pointless.

Once the ADT sensors were installed, it was simpler to stay a customer than to move and do something else. I haven't been thrilled to death with the service. But I just have not moved. I've had other things going on. I've tried to get customer service on because I wanted to talk about some things that I wanted to improve. There's something going on with the sensors. I have wanted to get a service person out here to see them. But I have been totally unsuccessful when I have gone through their website and called. It ends up sending me into a phone tree that I never get a response on.

The ADT system is okay. It's an alarm system and it serves the purpose. I had to replace the battery. But I just ordered it off the ADT website and replaced it. I'm satisfied with my experience with them.

I've had the ADT system for five years now. I like everything about it except I couldn't get the pictures on the cameras on my phone. I have to sign on to two different areas.

We've been ADT customers for a while and they have been responsive when I needed them. The price is a little high though. I spend 70 dollars a month. But I haven't had any problems with the equipment. They replaced the old telephone monitoring system and I now have an internet-based system. The first key fob broke after less than a year so I just put it aside and didn’t use it. I complained to ADT and they replaced it with the same type. If I put that on my key chain, it's gonna break again. So, I found this little rawhide shoelace and it’s flexible enough that it doesn't bend and stress the material that the key fob is made of. The ring is mounted in the corner. It's quite a thin piece of plastic that has the metal in it. The older ones were much better designed. I'm not sure if the signal is strong enough to get from the garage to the alarm pad so I find it difficult to use when I go out.