ADT Reviews

At first, I was unhappy with ADT and I even called to let my contract go out. But the manager I talked to made everything right in the end when she gave me a lower rate on it. Then, the guy who came out and installed our system put the panel on the wall and it's not up there straight. They said they would send somebody out but never happened. But I didn't even worry about it and that has been over three years ago. Also, we tried their online tools but we never could get that going. Other than that, I'm very satisfied with the service package that we got.

When I had a false alarm, ADT was really good in handling that. But they've been getting worse and worse every time I turn around. I've had a problem with my box for years and they haven't fixed it. And they won't upgrade it because they want more money if I do the upgrade. Also, when I call for services, I have to do my own work and that's not good. I've been with ADT for a long time and they used to be great. Back then, when a customer needs a repair, they'd come and repair the stuff. And when they got here, the person had the knowledge and could actually do the job. Aside from that, ADT wants the price to keep going up but they're just monitoring. So to pay what I pay for is not worth it and I'd tell my friends to go somewhere else.

In comparison to Brinks, ADT's customer service doesn't work as efficiently. They try to get the user to fix things on their own such as battery replacements. Whereas with Brinks, you could set up an appointment for a minimal charge, then they would come and replace the batteries rather than having you going into panels, disconnecting wires, and hooking them up. I have a hard-wired system and so far, I haven't really had any issues with false alarms. When I've set it off a couple of times, I hit the cancel button, but ADT would still call just to check. Also, I am aware of updated items that are available but the only thing that I've updated with them was a doorbell camera. I use it as an addition to what I already have and it works very well.

It seems like ADT does a good job. I'm very satisfied with the service package that I have with them and my interactions with their reps have gone very well.

I've had ADT for over 20 years and for some reason, I don't have the same service as I had before. I added carbon monoxide detectors only because I saw it in the news that it's becoming dangerous, so I called them. My smoke detectors are from the builder. They're not from ADT. They only monitor them. In the beginning, the service was good. But now, for the smoke detectors, they tell me, “Well, that those aren't ours. Those are the ones the builder put in.” I don't understand how that works, but there's been a yellow light on my box forever. There’s supposed to be a primary and a secondary, and that's the thing I don't understand. But if I tell them to come over, they wanna charge me. They came out because the sensors were beeping and beeping in the middle of the night, so I finally took off the batteries and threw them outside because they wouldn't stop beeping.

I would have left ADT already had I not been too lazy to look elsewhere to find a different company because I'm not truly happy with ADT in its entirety. I'm unhappy with their fluctuation in pricing all the time. There are no loyalty guarantees for us. I've been a loyal customer for over seven years, but that doesn't mean anything to them. There are so many other companies out there that are less. I just don't make the time to go out and search. ADT's pricing keeps going up and I feel like I don't get my money's worth. With what I'm paying, I don't feel that I'm getting everything that I should be.

I didn't like that the system went off at 5:30 in the morning for no reason at all. It was just the batteries ran out. So I had to replace all my batteries.

ADT works fine. We tried another company that didn't work. So we went back to ADT. We're satisfied with it. We haven't had any problem.

The installation was nice and easy. A couple of ADT reps were in here when they were installing the system and they explained any question that I had and told me why it was supposed to be that way. So it was good.

We're getting older and feel that we might need a little bit of security. We got ADT, and the system has been good. It's easy to set and to disarm. It’s a good system. We're very pleased with it. This is a safe area but it gives us that extra to feel more secure about our house and when we have to leave. The reps of ADT have been wonderful. The installers were very knowledgeable and made a good installation. We had to have someone come down and check the system out at one time, and the battery was bad and I couldn't get the cover back on it. And the tech came down and did that for me. So, we've had a good experience both times we've interacted with any of the people from ADT.

I used ADT for years before Massachusetts. And at the time, they were probably the better ones with services. Interacting with them now, compared to 10 years ago, is a lot different. Getting in touch with the first-line customer service person is good. If you ask for manager support or manager callback, it's very little. Now, they’ve gone the corporate route where they just charge you for every little thing that you do. I'm not too happy with them right now. We bought a carbon monoxide and fire detector from them and those were installed in the wall. The product failed and we were pretty much told that they wouldn't fix it and that we needed to buy a new one. I had to buy a new one.

We had ADT at my old house, and then we also had them when we moved out here. We've had them for 20 years out here. I have a Ring that my son-in-law put up a long time ago. So, I stay with that and I have not changed anything. I keep the landline for ADT and to find my cellphone. I had a false alarm and they called immediately. Once, it went off at 2:30 in the morning and, a week later, it went off at 4:00 in the morning. The police came the first time. And the second time, I told them not to come. Then, ADT came out that next day and changed all the sensors in the door and there was a malfunction in the board and they fixed that, too. If a friend were to ask about ADT, I'd tell him to take it.

We wanted to get security for the home, so we ordered from ADT and I've had it for years. I stayed with them after my husband passed away and it works good for me. Also, the reps have all been good. I had an issue one time where they were supposed to lower my bill and I never received that discount. I called them back and the rep saw on their record that I talked to someone and it was supposed to be lowered for two years. The rep I talked to took care of that. They gave me a discount for three years and I have one more year of my current charges.

Our alarms went off by accident twice and the people that responded were very quick and very nice to work with. But we're disappointed a little bit because I don't have an instruction booklet and I tried looking up the things that need to be done online. But I don't even know what system I have because nothing was left for us when it was installed. We were told we didn't really need an instruction booklet because that's what the technicians are for, but you can't get ahold of the technicians.

ADT was already at the house when I purchased it and the only thing they did was they added a camera. I'm happy with them all the way around. We like what they do and I like their customer service. Also, I'm very happy with the features of my package.

I get along with ADT and everything is fine. The customer service is okay as long as I can get them out to put batteries in it and change batteries when some of them go out. They did it a few times but I changed the last one myself.

I've been using their service for eight years here in Arizona and they've been working fine for me. If I have a problem, I call them and they handle it usually remotely. If I need batteries, they'd send me batteries and if I have problems putting them on, they work with me and figure it out. But I'd like to be able to understand the system a little bit better, like if I want to monitor something that's history, I'd like to be able to go back, look it up, and get it on video. I'm sure they have it, but I haven't asked how to go about it.

ADT seemed to be good and we've been with them for over 25 years. I have them in one house in Raleigh and now we're down at the Carolina Beach. We added six cameras in this house here at the beach. The ADT people have been great. I just got off the phone with some of their tech people. We couldn't quite get it done and I had to get him some information from our internet carrier. He'd call me back tomorrow at 11 o'clock and there’s no problem at all there. We're just waiting to see if we can get this little glitch fixed.

I've been with ADT for years and it's all worked pretty well for me. Recently, I had a camera that was not recording motion and a tech worked with me on that. We tried different things before it was determined that it may be the camera that's not working. They ordered a new one that came in today and I'm supposed to get back with somebody on Saturday to set it up.

I've had ADT forever. I live alone and I felt I needed something to be a little more secured. My family has been over here to check the system out for me if I ever needed conversations. It's fine. It's just whoever installed the system in the first place didn't connect all of the door signals. So, we called ADT and this other gentleman came in. This has been a long time. He was wonderful.

We were looking for a security system and we ended up with ADT. We haven't had any problems with our system other than changing batteries. We've been pleased with it. I haven't had any dealings with anyone, other than just calling once in a while to get a yard sign or something. Getting an actual rep is like with everything else. You just push a button or two and you'll finally get to the right person. I would rather have nothing automated but unfortunately, in our day and time, everything is. It's not too bad though. Since having ADT, we had never been scared to be out here. The reason for having it is we want something when we're away from home and to be sure our stuff is protected when we're gone.

I like that ADT has people that monitor 24 hours, seven days a week. Service people have been professional and diligent. The system is easy to learn and well up-to-date. If someone I know were searching for a company, I would recommend ADT.

I've always had a good experience with ADT's customer service team when I had to call for an issue or a question. I did have one employee who was really helpful. His name was Mel and he did a really good job. The installation went well, too. The installers were quick, got the job done, and were out of here in the right amount of time. As far as the system, one of my favorite features is the indoor camera that I have. I'm allowed to check on things when I'm away. I would recommend ADT.

My military nurse wife was called up for duty and since I worked, I wanted to make sure that the house was fully protected. So we got ADT and they gave us a great rate. It's a military rate. So we're very, very satisfied with it. The signs alone kind of deter people from thinking about entering this house. ADT made sure that we were up to date with the latest technologies but the price was a little bit too much for us, so we just have a regular doorbell which rings loud enough. We can hear it throughout the house.

ADT is a good security service. They've been responsive when alarms went off. So, it gives us peace of mind that we're getting what we're paying for. We had a false alarm. My wife forgot to put the code in to disarm the system and she never heard it, but then 5 to 10 minutes later, an officer was knocking on the door. The representatives at ADT have been all right. It's just the system has a couple of glitches in regards to how the notifications come through. Sometimes, they'll come through immediately and then sometimes, they'll lag. Also, I called ADT and they told me that a service guy would call me back in the next five minutes, and it had been three hours and 16 minutes and I haven't received a call back from the gentleman. So, my experience was not horrible, but it was not the best.

I don't like anything about my cameras or my doorbell. It never works. I can't see anything from my cameras. It's really hard to get anybody out there to do anything. The last time I contacted ADT, I was on the phone for over an hour trying to get the cameras to work. So then they had to send somebody else out, but he couldn't even fix the problem. I have been without cameras since I got new Wi-Fi and that's been about three months. My contract is almost up in October, so I'll be cancelling.

The keypad on the wall is easy to use. I just punch in my code before I leave the house and when I come home, I just enter the code again. The system performance is excellent and I'm very happy with it. We had a bad sensor a couple of months ago. After we set the alarm, we left and then we got a call from ADT saying that one of the doors was recording that it was open. So we came home and everything looked fine. I called ADT back and they said, "Oh, it's probably a bad sensor. Would you like us to send somebody?" The guy came and replaced the sensor. Everything was fine.

I wanted ADT because it seemed like it was better than anybody else's. I've had ADT so long, and the customer service reps have been good to me. When they did the installation, they did a good job. Overall, I'm satisfied.

ADT is expensive and I don't like being stuck in a contract. Every single time you wanna add something, it's expensive. I was kind of misled by our Realtor. They told me I was gonna get all this equipment for free, and they did do the installation for free but I later found out that had I gone through this with ADT, I would have got the equipment for free. And now, I'm stuck in a contract for five years with them. So, I wouldn't have done it had I known. I do use the app on the phone, and I like it. And as far as the quality, it's okay as long as you have internet. If the internet goes down, which happens frequently where I am, the system goes down. The only other thing I would add to it is a Ring doorbell system. I had Ring previously and I liked it better.

I don't like the ADT system at all. I tried to cancel it, but they wouldn't let me. My truck was stolen out of my driveway and no camera caught it. But it caught me coming out of the door running after it. I never really had to get ahold of anybody except the one time I tried to cancel it. I thought I was under a two-year contract, but the rep informed me that I was in a three-year contract.

I've had great experiences with everyone that I've spoken with at ADT. They're very polite and professional. I'm 88 years old. Some things, I don't understand if something goes wrong and they make me feel very comfortable. They don't make me feel like I'm old and dumb. I feel secure with ADT. I know if I accidentally set this alarm off, which sometimes I forget to turn it off in the morning before I come in the kitchen, that phone is ringing just almost instantly. They're very prompt.

I’ve had good luck with ADT so, I just stayed with them. But they’re a little pricey. I've had to call and had them reduce it a couple of times because they keep on creeping up on me. I'd like to get a little better deal. It seems like the new customer gets a better deal than I do after I've been with ADT for all these years. They reduced it some but I should not have to do it every so often. At some point, I'd like to have a better feature to have a panel downstairs because I only have one up by my front door. When I need new signs, I call and they send them.

ADT is good. We had a false alarm two months ago. The police were called but it was too late to cancel. I feel that's good because if it wasn't a false alarm, where we live, sometimes it takes cops a while to get to our house. At least we know that they would come out.

I went with some competitive pricing and ADT managed to beat any of the pricing that I had. The installation was seamless and their customer service has always been good. They've always been right on top of things. That's what counts. My wife feels good because of the security.

I've had ADT for over 20 years. Their customer service has been great, and the app is convenient. It makes things handy. However, their cost keeps going up, so I'm thinking about changing.

The service of ADT has been okay. I only had a problem with it one time when it went offline. The system went down for a day. The installation guy was very informative and he was very good. I felt sorry for him because he came so far from where he lives, like over two states. That's terrible. They don't have anybody local in the area. Their prices could also be a little better. But overall, it's decent.

ADT has a deal where they send a text out when you have an alarm and you can open the text up and let them know whether it is a false alarm or not. But when I had an alarm yesterday, the text message program didn't work. They called the police back and they called a couple times. We finally got the message through that it was false, but I was real disappointed that the text program didn't work.

I've been using ADT for 20 years now and I like that they work with me on their price. I trust them. They seem to be on top of things. They're good.

We’ve had ADT for 12 years, and we've been very satisfied so far. Customer service is very responsive. They came out and serviced our system for us, and they didn't charge us because it was the first incident we had with a low battery. It was the first time in 10 years that we had called ADT for anything. The system always works. I wish sometimes that it was a little easier to operate, but as long as it turns on and off, and as long as it notifies when it's supposed to, we're good.

When we got ADT, we had problems from the very start. We had to call them out because we needed to give the recording to the police but it would disappear. One time, the guy next door had a stolen bike in the garage and the next day, he came and got it, put it in a U-Haul, and took off. The night before the police went over there and said they didn't see any bikes in the recording. The film would have told them what really happened but we couldn't get it out. And that thing never worked properly.

I've had ADT for years, I got it in 2013. Every time I've called ADT, everybody had been great and got things done. I had a problem one time and they walked me through it. Everything went well.

I like the keypad and the motion sensors but I am not happy at all with ADT. They're the worst. If I could have gotten out, I would have gotten out. I had ADT in Staten Island and loved it. I never had an issue in 17 years that I had it. I figured I'd get the same alarm system when I moved here. But I have not been able to turn my alarm on three times since I've been here. All the things fall off the windows. I paid extra $150 for a sensor for the door to the garage door where it could go up and down from my phone. It worked when the guy was here but it never worked again. The first person I spoke to was friendly but other than that no one seems to help. Everyone would say they'd send out a senior tech, but I've had three technicians come out and they couldn't fix the problem. It's ridiculous. I'm paying $50 a month for nothing.

The customer service has been good. My mother was overpaying them and she had such a credit so she hasn't paid anything for a year. The installation team has been fine as well. They came out the original time and had to come out again and update the system. However, I can't get the alarm to turn off. The house is still in alarm. But every time I've called anybody, they've helped. I couldn't hear the rep with the alarms going off, but they helped with silencing. On Thursday, somebody hit the fire alarm and didn't realize it was attached to the ADT security system.

Customer service is okay, but they keep trying to get things fixed by the main office and you can't do that. There's only so much you can do over the phone. Generally, the installation team has been good. But they're always in a rush and when they leave, we've got other things that pop up within a day or so. The biggest thing that's wrong is that ADT expects the customer to exchange batteries and pay for them out of pocket. We're already paying quite a bit for the service. Also, I'm in my 70's so it's not comfortable climbing up on ladders.

I wasn't too thrilled with the guy that sold the system to me. It only took him 15 minutes to set up everything. He was on the computer doing something for the rest of the time. Also, I was supposed to get a $100 gift card for signing up. I've got two of them now but nobody will take either one of them. Other than that, everything's working great.

I've had ADT for 12 years now, and the service itself, when it works, is top tier, A-1. As of right now though, I wouldn't give a good score at all. I can't set my security alarm. I've left reviews online, and I've called ADT multiple times. They wanna do a teleconference Skype call, but due to my job, I'm not home a lot to where I can make it work. I've asked them multiple times to just come out here to look at the system because I can't get anything to work, but they never showed up to help me fix my problem. I haven't had ADT security for about the last year and a half, and I pay every month for it. All in all, I love the service, but I have had no luck. I would hate to cancel it for the fact that I'm hoping maybe one of these days, they’ll help me fix it.

I've had ADT for years. I had it at my old house in Cherry Hill. My neighbors had ADT, so I decided to get it too, and my experience with it has been very nice. When I needed a technician, a guy came over and didn't charge me, then he changed some batteries, and everything's copacetic.

I've had ADT for 14 years and they've been okay but I am looking to switch to somebody else. ADT may be obsolete now because the cameras out there now are taking the job of what the security system does. ADT has their own but I have a different company for that. I always see commercials of companies coming out with newer and better things. So, it's only a matter of time. I have sensors for the doors and windows. I did cameras on my own and that’s more of what I want now. I have an older panel and every year, the battery has to be replaced, which is why I’m getting tired of it. It frustrates me. It beeps nonstop when it goes out and I gotta purchase the battery on my own. It’s easy but expensive. It's $70 for a battery pack. So, I'm just waiting for the right moment to see a different company. ADT keeps jacking my rates up every year. There's another company out there that's probably cheaper than what I used to pay.

I've had ADT since 2013. I just have a simple system for my windows and doors and when I leave the house sometimes to go grocery shopping, I will forget to put it on. However, I put it on every night when I go to bed because my husband's gone, so I feel very safe. They're so fast in responding too. Nothing bad's ever happened, but when I have left a door open, the alarm will go off. When I open the door and I don't get the alarm off in time, they're right on the spot for checking with me to make sure everything's okay. They try first, and then a warning goes to my son. Overall, ADT is wonderful, and I have recommended it to friends.

It's easy to contact ADT because I just call the number and they answer. The reps are very professional, including the guy who came to install the system. ADT offers an extra sense of security, and I don't feel scared because I know that somebody is there to watch and protect me. I haven't had any difficulties with them. The only time is when my internet goes down, and the system is down for a while, but it picks it up right away. I don't have to reset it.

The sales representative was very good and helpful and I'm very satisfied with the features in my service package.

I put ADT in when I first moved in here about 20 years ago and the setup was very easy. The tech came, set everything up, and programmed all the security situations. It was easily done and he was here for a few hours, because at that point they were doing hardwire for a lot of stuff and they had a battery pack on the wall. Then, I recently changed things and upgraded.

It's easy to use and I get my timely alerts when something is going on around my house. Also, when I have to call in for something, the representative is helpful. I've had to order batteries for my motion detector and it didn't take a long time to come. We haven't changed the batteries yet, but I don't think it'll be a problem getting it done. The representative told us we can always call and they can walk us through if we need any help. I'm satisfied with the service.

We first got ADT 20 years ago. It sounded like a good deal. Then, my husband passed away and I moved here to my new home and I continued on with the service. I'm comfortable with the system and I've had their reps here and they're fine. I have had some instances where I might have done something wrong or something happened and I couldn't identify it and needed to call ADT. The last time that happened, I got a young woman on the phone with me and she was fantastic. She stayed with me until the problem was solved. But other times, people aren't that sensitive when they're dealing with an elderly person. They lose patience or don't have the patience that perhaps they should. Fortunately, these instances haven't been numerous and I've been able to handle them myself.

I've been with ADT since about ’98 and I've never had a problem with anybody at ADT. I like the fact I can access the system when I'm not here. It's great. Right now, I love my doorbell camera. When I started with ADT, they didn't have doorbell cameras.

When it was time to change the battery, it was nice of them to send me a box. But who is going to get up there and change the batteries? I am 72 years old. They're not expecting me to get on the ladder. I didn't like that. Also, I called them about the chime on the door and someone walked me through how to do it and I took notes. She was new at this, but she was willing to keep me on the phone and try until we got it right. But the door is still not chiming and I've decided I'm not gonna call ADT again. They wanted to charge me $59 but I've been a loyal member of ADT since 2016 and I'm not paying a service charge. This is their equipment and they need to come and service it. I would not recommend them and I'm looking at some other choices. They're not the only people that service security.

I had the ADT system installed four years ago and the features then were okay. But now, it's low quality. They were falling off the wall, they didn't have batteries to work anymore, and it was expensive. Also, they put the heat detector right outside my shower. Every time I took a shower, it would go off and I couldn't shut it off because I was in the shower so the police would come. It was a pain in the neck. I wanted them to fix it and they wanted to charge me how much money to do that. I liked the app, though. I could do stuff on it.

Cannot stand ADT. Yes, the actual monitoring was good. But they are very expensive and do not budge on cancellation fees +++. We moved out of the country - cannot transfer services - and they not only billed me through the end of the contract but processed a cancellation fee. Would never use them again.

I was given faulty camera's that don't work from their authorize seller who phone is off and voicemail full. And Adt can't reach them. But adt still want to charge me for broken equipment still knowing they can't be reached even when they try. Adt Telling there nothing that can be done on their end but will still take my money for broken equipment.

The builder introduced ADT and I didn't even shop around because there’s a very good ADT Reward and Discount service. We asked the sales reps a lot of questions in the very beginning to evaluate the service and the installation was done in December 2022. The features of the package are good. It can monitor. I don't know the maintenance procedure though.

People should get ADT because they’re very good. I can see inside my house when I'm in here as well as when I'm not. And if I go out and don't press my key fob, I can go on the app and set it no matter where I'm at. Someone’s coming here to see what's wrong with my camera on the outside. I had the maintenance guy in my complex move the camera where I could see because the squirrel got up there and moved it over. When he did, it went out on me. We tried fixing it and it wasn't coming on and ADT said maybe it’s something with the scene card. Another thing is, my bracket broke when I got up there in the living room to look. It was worn. All I did was move the camera and the thing popped. So, I called ADT to see if I could get another bracket. But they don’t sell just a bracket. I would have to buy the whole camera and the bracket together. And that’s 100 and something dollars. So, I’ll just go online and see if I can find one or a similar one.

I just wanted to get a quick setup, which I have now. The technician who came out was able to install all the cameras and get everything to work. He was also very knowledgeable in calculating the angles of the camera so it could cover the entire backyard and front yard. I am in travel status but when I return, I’d probably add some more sensors or cameras inside the house. The app on the mobile device is very good and when I log in with my laptop, I don't have any problem. There are other things there but I want to keep everything simplified. I get alerts if anyone shows up on the property and the doorbell. So, I'm happy with it.

ADT was the first advertisement I came to after I came home and found out somebody had been in my house. And they responded right away. The customer service has been like I expected it to be. I’d recommend people to try ADT.

ADT is very on the ball and very helpful. The smoke alarms are very sensitive. Other than that, I'm very happy. I love the system. The whole functionality is good. We have no problems with it. I feel safe.

I hate ADT. When I first bought my house, they already had a system working with ADT, so I just reconnected it using my account. I've contacted their customer service several times. I don't have anything against the actual people working at ADT. The technical support team is really friendly. They helped me with every single issue that I had. It’s just I had so many issues. Something really bad happened inside my house. My daughter fell into the pool. Thank goodness I was able to catch her in time. It was very traumatic for the whole family. But I wanted to see, so I checked back on the security cameras and I don't have any recording. I called ADT and I was really upset that I don't have any recordings of what was happening in my backyard.

I've been with ADT since 2007 and I'm very happy with their service. We moved here in this house in '07, but we've had ADT going back into the '90s. I'm very happy with what they have and what I have.

I think I'm paying ADT way too much for a service that I'm okay with. The installation was fine. There was a miscommunication on what I was being sold. I couldn't get ahold of my salesman. I purchased another motion detector. I set it up myself. I was told that my dog would not set the motion detectors off, and they do set the motion detectors off. I do use the system. And I do feel better having it. I just think it's too expensive for just the products that I have.

We haven't had any real problems. ADT has worked so good so far. Service has been good. ADT is a very reputable company.

ADT's customer service has been like a nightmare most of the time. They need to do a better job of testing their apps on all kinds of phone models. They should offer a better discount for loyalty, and upgrades like free or heavily discounted upgrades based on the amount of time that I've been a customer with them. They could do a better job of training their technicians, too.

I'm going to cancel my service with ADT. Their customer service is lacking. They've been helpful. But a reflection most of ADT is who they get to stand up for their product. ADT has never come out to address my system. But when I called the customer service, they answered my questions thoroughly.

ADT contacted me when they were going to have an upgrade. It seems like it's part of their business operations that they make that part of their business plan to contact customers when they're gonna have an upgrade. They called to let me know they were coming. They let me know who was coming. They came. They did the job they said they were gonna do, and they cleaned up. They didn't leave my house a mess when they left. ADT has always been reliable and we've never had any issues.

About 10 years ago, we moved here and it was our first house, and we wanted to get some type of security. And at that time, ADT seemed worth looking into. We thought that they would have what we were looking for. So, we gave them a call. A few years ago, the batteries needed to be replaced and it was kind of fun. We did get some help getting that taken care of.

The only time I'm in contact with the reps from ADT is when they call me when I'm accidentally setting off my alarm and when other family members forget to turn it off before they enter. With that long run, there’s a sense of urgency to turn off the modem. But everything is fine with the system. I just have to change the battery on the sensors from time to time. It’s not bad. But for somebody who’s not mechanically inclined, they tear it up and tell them to send them another one.

When I first got ADT, the rep told me a bunch of stuff. I specifically remember asking them if I was gonna be locked in and they said no. Then, I found out I was stuck in a three-year contract and if I try to end it early, I have to pay everything upfront, which is three grand. That was not clear to me. So, ADT should let people know. The customer service from that standpoint was horrible. The doorbell or Ring camera doesn't work 7% of the time. If there's someone at the door, I need it to see who's at the door and it doesn't pull up. It's not good. I went to talk to ADT about it and I got the runaround about trying to get it removed. The app is good, clean, very concise and easy to use but some of the features don't work or as efficiently as they should. I would not recommend ADT to anybody and I would be leaving them as soon as my contract ends.

I’ve been with ADT for 20 years because of the service and trust that I have in them. Whenever I have a problem and I need to reset something, they do an excellent job. If I have questions, they answer thoroughly and make sure I understand. I'm comfortable with them. I have the alarm around my whole house where it announces that the door is open. When a glass is broken, an alarm will go off. And I added cameras. I feel secure, especially since I’m a retired senior. Sometimes, when I open the door and I forget to close it, and I realize I got the alarm on, I rush back and put in my code. ADT will call me in about two minutes and see if everything is okay. They ask for my safe word and go from there. Once I put back my alarm when it goes off, it clears it. Also, ADT would send me a text saying that my alarm went off and they saw that I put in my code. So, they have good backup service too.

I need to get the number and keep it in a particular place so that I'll have the main number to contact the main person so that I won't have to call so many times. I've had no problems other than a few batteries here and there but ADT has always taken care of the problem if one arose. As long as things are running properly, there's no battery outage or anything like that, I'm alright. I need to know that I'm being covered or secured. I'm super satisfied when I can put my code in or I wake up in the middle of the night and see the red light is on. I'm comfortable. I wake up several times throughout the night and double-check that. I have referred my sister and I would refer ADT to whoever.

We had a guy come out about three months ago and he boasted and said that we can’t get any better cameras. But ADT had one of the worst cameras we’ve ever had. The guy didn't know anything and he shouldn't even work for ADT. He blew us right off. He was supposed to get back with us but never did. The installation was good but you can’t see anything with the cameras. People steal stuff out of my boneyard and ADT didn't help us because at night time you can't see anything. I paid over $2000 and it's not doing the job. I wish my cameras work better.

I didn't put the alarm on during the day and when I finally did, it went off. But I worked it all out with ADT and it's fine now. I have the fob next to my bed and I just press it if I get broken in and the police comes over. The tech had to come out for that. He was very good, professional, pleasant and thorough. He was a very nice guy. ADT is always good and the security package is great. An incident happened and they helped me out and I appreciate that. They were right there for me.

ADT is a good company. It's been a good experience. Their app is fine as well. When we had a problem with the doorbell, they were very helpful with that. They came right out and they were great.

ADT has been great. The only issue I have with them is that when a product is worn out or something has to be changed, they send you the equipment to do it yourself. As a single female, I find that challenging. But, other than that, I have no issues with their system. They came highly recommended. A lot of my family members have them. But the sales rep told me some information that was false when I first received it. I was really disappointed by that. He told me one thing during installation, but then something else happened. I got ADT when I first purchased my condo in 2019. He told me that I would receive a camera and he said free of charge. I would just pay for the service. But it didn't happen.

I have a mid-tier package and the installers came out and did the installation. It was excellent. I've been with ADT for about three months and I would recommend it. The app is great.

ADT was a bad decision. They charge too much and the customer support is bad too.

I always have a good experience any time I call ADT although I don't call often because everything typically works smoothly. They always try to give me the best discount and the price is fair. I’ve always had a keypad which works great. The only thing is sometimes the key fob doesn't last as long if you use it a lot. But other than that, the keypad is wonderful. Being a single female, living by myself at times, I can put the alarm on stay and then I can walk around the house and don't have to worry about an intruder. My mom and dad got ADT years ago and my brothers and I followed suit.

ADT is the best and the service package I have with them is very good. I'm not using it right now but I don't want to get rid of it just in case.

ADT's customer service was fantastic and the installation was very good. Everything is working out perfectly and I've had no problems whatsoever. I go online every morning and I check the camera to see what was going on all night while I was sleeping. And every now and then, if I hear a noise, I just check it and see what's going on.

I reached out to ADT to sign up but my services didn't get hooked up right away because there was a power outage. Then I didn't get the full walkthrough on how to work my devices. When I call and ask for assistance on things, I'm always told I'm going to get an email on how to do this or a call back, and I don't get that. So I don't get the follow through on things that I'm supposed to get the follow through on. At the moment, I'm not getting the usual service on my garage camera. I had it since I got ADT and I don't understand why is it just happening now.

ADT is a good product. I have the basic package and I have a keyboard thing on the wall. It's easy to use and reliable. I haven't had a problem.

My ADT system is very good. It's very simple to set. Because I don't have a lot of different features, I just set it when I'm leaving. I have a remote control that I use when I come back home, and I just use that to come back on. I don't have any problems at all. It's very simple. I have no difficulty setting the alarm and turning it off. I do like that they give you enough time to get to the system to turn it off if it comes on accidentally. If I forget to turn the system off before I open the door, I have plenty of time to get to the box to turn it off. ADT is a good thing to have. When you live alone as I do, you have peace of mind knowing that your house is protected when you leave your house. I've had ADT for at least 30 years. I get quite a few invitations for various items that are for sale, but I'm satisfied with what's happening where I'm now.

ADT has been doing their job. And every time I had a problem, I called and they corrected it. I had a problem with losing connection. I called ADT and they got me through it. Everything works fine now. I got all four green lights on. Everybody who called me did a good job.

I would recommend ADT. My son had it and he liked it so I got it and I liked it. The installation was quick and easy.

ADT is nice to start with. We feel secure. They offer a good price. But after a few years, the price goes up to where we almost have to go to somebody else. Also, most of the time when I try to call, I would get an automated system or I would get somebody that I couldn't understand and couldn't understand me because I'm from the country. Getting in contact with somebody that could speak English is getting hard.

I've been with ADT forever and the service has been excellent. When I call, I get someone on the phone and I get help when I need it. I haven't had customer service in a while, but it was very professional and helpful when I did and we got things straightened out.

We moved in to a prefab new home and ADT was the only one that was offered. There was a panel that was already preinstalled for emergency services and any optional cameras would be out of pocket on top of that. I did the basic and they added a free camera, so I threw that in. Also, I added a camera for our backyard so we have front driveway and backyard cameras. The installer was a real nice guy. But we had some issues with the connections a month later and I contacted them again and someone else came out.

We've had ADT for a long time and our interactions with their customer service have been fine.

Every once in a while, I get a call about the rate going up, which is disturbing, and I'm not sure why they even have to do that. That's weird. If I say that I'm not willing to stay, they agree to keep it the same. I wish they just not change the price because I'm gonna complain again. But other than that, I feel that they're good and dependent. If my alarm goes off, they call unless I disarm it, and then there's a recorded call.

My interactions with their customer service have all been good and they've been very helpful. One of the sensors had an issue during installation and it set off a false alarm but we fixed that after the fact. Other than that, the features have been great.

We've been ADT members since the beginning of time. We like the price. They said that it was time to have a panel change, and they sent someone out to help with something else. And they didn't bring the panel to change it. It wasn't put on the truck. It's a petty thing but if you say you're gonna do something, you should do it. Other than that, our experience has been okay.

It's been very easy to speak to ADT and get results done. The guy who set up the system knew what he was doing, and so it went smoothly.

The worst service, high price and if you cancel them they will send you a final bill and harass you to pay the bill or keep the account, rip off company. Do not use them, try other services, I got a final bill of Almost $500 for canceling my service after I shut down my business, I Even informed them and I asked them to close my account and still they charged my bank with 3 month of service while my business were close.

I’ve been with ADT since 2020 and want to forewarn others who are considering using ADT. After signing the agreement, you only have 72 hours to cancel your contract with them without any penalty. If you decide to cancel after 72 hours, then you may be facing over $1,000, even if all your equipment is fully paid off. ADT has the right to increase your monthly plan after being with them for 12 months, regardless if you signed up for 24-36 month on a set amount per month - they won’t tell you that up front.

Beware of ADT Alarm Systems: My Frustrating Experience. I want to share my experience with ADT and advise against letting them install an alarm system in your home. Our ordeal began when our State Farm insurance agent informed us about a deal they had with ADT. What followed was a series of issues and frustrations with the ADT alarm system installed in our home.

I've had ADT for a lot of years and I'm pleased with them. The only thing I'm not pleased with was when I had to have them walk me through something, I didn't understand the people that I got and they didn't understand me. But with the latest experience I had, I had a young lady and she was great. I was getting ready to go out of town when my tablet went off and I needed to get my system back operating. I called early and a young lady spoke very good English. The next one I got was Spanish, but I could understand her. The last two experiences were great. But before that, I got so angry that I told them to cancel my service. Even with my experience, I would recommend ADT to anybody because most of my family members already have them and my neighbors around me do too. We're gonna keep ADT around.

I've had a good experience with ADT. I had some issues when I relocated with the system being set up but after that, I didn't have any problem with them. I've had to call them when my alarm would beep one night. They answered. In one of the sensors in one of the rooms, the battery needed resetting. They walked me through how to do it and it stopped and it started back and they sent a tech out and repaired it. They gave me a day and a time and they were fine and the man came and fixed it.

ADT is a dreadful company. My daughter had spoken to an individual and it seemed like every question she asked, he read from a piece of paper to respond in a certain way. The service stinks. I will make preparations to eventually leave this company. They collect money from me every month without any problems. The only issue that they were on the ball with was if I went to bed and fell asleep and forgot to set the alarm system. They say, “Oh, you forgot to set your alarm system” or “Your alarm system was set after 10 o'clock at night.”

We had ADT in the past when we were living in almost close to wildlife. At that time, it was all motion sensors. There was nothing with the cameras at that time. We were there for almost 18 months and then we closed it. That time, a little kid was there with us and all wild animals were roaming around. We took it back in New Jersey. And then now when we finally got our own home, we just thought of having this service again with the camera. All two roads, back side and front side, are linking to the different roads. So, we wanted to have an observation. For now, it's good. We don't have any issues. The only issue which I could see is to have another camera. We need to add it also. I purchased a couple of new cameras which are compatible with ADT. If someone can install it apart from the two cameras which I got, then that would be great.

The ADT system has always worked fine. But I wish it wasn't quite so loud because if I set off the alarm, it’s enough to ruin a person's hearing. When they were originally setting it up, I heard my daughter say she wanted everybody to hear it. I don't know at this point whether it bleeds into the neighborhood or just inside my house.

I'm happy with my ADT service package. The installation didn't take very long. It took an hour and a half. ADT's reps were easy to talk to, and the technician who came out seemed very thorough and easy to talk to. He was very friendly and seemed to know what he was doing.

I have been with ADT for 20 years. I never had an alarm system ever before. I still have the same package and it still works flawlessly. Years ago, one of my motion detectors, it showed up on the screen with a code number and the girl said, "Oh, yeah. That's your motion detector in such and such a location." I said, "Okay. When I get the battery at Walmart or whatever, can you walk me through how to install it?" She said, "Sure." She told me how to deactivate that zone. I went and got a battery. A couple of days later, I called them back and got a step ladder. I said, "Okay. How do I do this?" And she told me and it was done in five minutes.

ADT meets my needs for alarm service. Over the years, with technology and advancements, I didn't feel like I got less support because I wasn't interested in upgrading my system. Even though their plans were upgrading and making what I had obsolete, they still worked with me to be able to have what I needed within my budget. That was remarkable instead of being dismissed like other organizations that tear up and lose customers because their service no longer applies to you if you don't move along with them. I made a call recently to ask ADT about my service and see where I was at with things. The representative, through my loyalty of being a customer for so long, told me I fit into a discount so my bill dropped by a couple bucks just from a simple call to check in.

I've had ADT for 30 something years. I like the service and their care for whatever we needed. I had somebody come, and for no more expense, they would add window alarms.

ADT has been wonderful. I like my service package. It serves what we need really well. Every time they've come to change the batteries and upgrade what they're supposed to upgrade, they've been really pleasant and friendly and courteous.

ADT has a good reputation and the system is very good. It gives me a sense of security and I feel much more comfortable. I like that I can see what's open and closed from my phone.

ADT is reputable. They've been around forever and I know a lot of people that use them. I like their history and reliability. I've been with them for years and they're good. When I had to buy a new battery, they sent it to me and I put it in myself.

At the time that I acquired services through ADT, I thought they were the better choice. But not so much now. They're not what I thought they were. I've seen things and been through things with ADT, having to get simple things straightened out. I had two accounts, and as I was going through the experience and sharing it with people, they were saying, "I don't know why you went with ADT. They're the worst." The system works except for my cameras that doesn't constantly work. For the camera above the garage, when I'm logging on to try to see video, it may log on or may not. It'll say for me to run some type of test, asking if the Wi-Fi password has changed. As I'm trying to go through and do everything, it still doesn't resolve the problem, then all of a sudden, it'll pop back up one day where it's working.

When I moved to this house, ADT did a wiring and secured all the windows. But after the lightning hit, the windows are no longer secure. ADT didn't replace anything but we're thinking about at some point upgrading our system. They send out a report to my email every month letting me know I'm still connected but my house is not totally secure. There are no cameras and phone services. Right now, I have the bare minimum security from ADT though I have a sign out in front of my house which might deter folks.

ADT keeps my house secure but I wouldn’t recommend them to anybody. I had some windows replaced. The sensors all work except for the front window. I asked ADT to send me a new sensor but they won't even do that. They said they don't send those through the mail. They want to charge me to come out and replace it. if I'm wanting their equipment, I shouldn't have to do that. Customer service sucks. They should treat their customers with some respect. They should be out here, fixing the problem. I'm on a contract with them and if I try breaking the contract, they're gonna charge me.

The rep was very patient and answered my questions on what to do. The installation took some time, but it was right. It’s very pricey for having a house full of people but the system has been good so far. However, I didn't get a guy back out here. I don't like that they don't hold the charge and the batteries don't last that long. With it being summer time, I have grandkids who are running in and out. I have so much traffic where the camera at the back doesn't stay charged. We can't run a cord to that because they'll see it. It doesn't make any sense to have it there like that. I need to have one more camera. I have one at the back and on the side. I have some inside the home because there are a lot of kids in my basement and they steal things.

I’ve been using ADT for years and I haven’t had a problem with their system. I’m very satisfied with the package as well as the service.

ADT is the worst anybody can ever have and every chance I get to put it out there, I'm gonna put it out there. I got ADT and I pay for it every month because they work against people who don't have it. ADT wasn’t bad until they showed me for 20 years they’re not gonna protect my house. An anti-jammer blocks the signals and that allows my next-door neighbor to come in my house. He stole all my clothes and took my chandeliers out of the ceiling. He took the speakers out of the components and stole my air fryer. And then last week, he came back and took some more dishes out of the kitchen again. I call ADT and tell them but they do nothing about it. They keep telling me it’s working on their end. I'm losing everything. I go out of the house and I have to take six bags like a bag lady. I'm 68 years old and I shouldn't have to be going through this. I thought I moved here to be settled down and to be in a quiet neighborhood.

ADT was one of the best ones around and when I moved, I ended up going with them again. A guy did the installation and explained everything. I contacted him whenever I had an issue. Then, he must have quit or moved, and someone else came. I have one window now that is not reading on the system but I did not report it because I wanna have a hurricane window put in there eventually. People should get ADT. They always came when I had an issue.

I've had a very good experience with ADT for 20 years. I only needed to call them out one time for a battery in the box that goes on the wall. So, I'm very happy with them.

Their customer service was very nice. They weren't rude. But I'm not happy with ADT. I have a camera that's not working and they troubleshot it, but it still doesn't work. I said, “Can you please come out to my house?” They didn't wanna come out and said, “No, we're gonna charge you so much money to come out.” I said, “Forget it.”

I've been very satisfied with ADT. I've been with them for 15 years now. It's easy to use and dependable, too.

I'm moving overseas, so canceling the service of ADT was a natural course of moving. I'm not gonna have that service over there. But I've heard that those who canceled because of poor service, get the runaround. I’m not gonna play that game. There were some nice things about the service, but the detractors really pulled that down. Part of the reason why I stopped service with them is they wanted to charge me $80 for them to come out and take a look at the panel, a panel that they installed that filled their own update. I said, “I'll save myself the service fee per month and just terminate service.” They have a good customer service presence in the beginning. They install it professionally. But they always find some way to put you over the rock for coming up for a service call or fix something that was their faulty equipment.

I love ADT. I've been with ADT for 27 years. I have no problems with them. I would never leave ADT. Brinks and several companies have tried to get me. But ADT is a really good company and they care about the clients. I always brag about them. I have a relationship with the techs who come to my house. I feel comfortable enough that I don't even have to be here if they come here. I've never had an issue that wasn't resolved.

When I bought this house, ADT was already in it. So, it’d be the best use of my money and time to have them continue. Being able to control the system from my Apple Watch is a favorite feature of mine. But right after I had ADT do the upgrade, they partnered with Google. Had I waited a couple of weeks, I would have been able to get some of the Google products that they have. But now, I don't have them.

ADT has always been good. It always serves me as soon as I've called with any issue and they've corrected it. I also liked their price and my favorite feature is their app. But I hope they can still give me a cheaper price.

I'm getting rid of ADT. It's getting too expensive. With technology changing a lot of things, I can save a lot of money. There are better options for less money. I hope they step up or they're gonna be losing customers. Their customer service is okay, but it's not worth it. When you ask to save money, there's always a runaround. There's never a solution to cut your bill, save money and be competitive. But that's the only bad part. Their app is easy to use.

Our experience with ADT has been fantastic the whole time. The house has been guarded by them. When they installed it, they went over the system, how it worked and gave all of the information that we would need. Everything was wonderful. I like the key fob as well. They've also been fantastic when it comes to answering questions or helping out with alarm issues. I have absolutely no complaints with them. I recommend them to everybody who's looking for an alarm system.

I've been with ADT for 12 years now. I like the brand and I also had ADT in my previous home. However, I have cameras but I don't know if I have the latest. They don't let you know that. They also can always be less expensive. But I would absolutely recommend ADT.

I'm not satisfied at all with ADT. After having it for nearly 29 years, I may have to change. I am looking into alternatives now. There are numerous things that go on and they are charging an arm and a leg for my security system. It's about $65 or so per month and what am I getting? Two of the sensors are not working. When I called and told them, they said, "We will charge you money." Then whenever I go on vacation out of the country, it's impossible that at least three false alarms will not be there. I do not know how and why the false alarm occurs. I have to pay $75 per false alarm. The police came and there was nothing there.

I like the safety and the reassurance through ADT. The technician was very polite and he explained everything. I'm very satisfied with my service package. Their pricing is a little bit. And I haven't been able to negotiate with them for no more than what I have. They went to raise it here a year and a half ago. I did contact them and was able to negotiate that to keep it approximately the same for three years.

I like the way the system worked. It's a good system. The installation was pretty easy. The guy came out and hooked up every window and door. He explained how the system worked and what it encompassed, and double-checked all the systems. Then he came back about a week later to check to make sure everything was working fine. I like being able to set and deset the alarm from my phone. It tells me when the internet goes out. So it warns me. It keeps me informed.

I'm not too happy with what's going on with ADT. My payment has gone up and no one explained to me why it's gone up. For the price that they're charging me, the system is basic. I might cancel with them because I'm not happy with the price that I'm paying.

I'm not happy with ADT. When I signed up for their service, they promised me a $100 promotional gift card, which they never gave me. They stopped responding after the serviceman came to my home to sign up for this service. He stopped responding. I called ADT customer care, and they just say, "Oh, we don't have any record of this promotion." So, I'm just waiting for the contract to expire so I can get out of this ADT service. Also, when I was out of home, I received a burglar alarm on my phone, but 911 was not notified. I have no idea what triggered that burglar alarm. ADT doesn't have any clue. They should have better customer care and they should live up to their promises they made to the customers.

ADT is very good. They offer updated equipment. And rather lose me as a customer, they will accommodate my monthly payment so I can keep having them. I had a hard time so they lowered the payment. I'd recommend ADT to anyone.

ADT is great. Their sales rep was a knowledgeable gentleman and he explained everything very well.

Our experience with ADT is good. We've been with them for about 30 years, and ten years ago, we added features ourselves. I'd recommend ADT.

I'm not happy with ADT. They try to take advantage of people that buy new homes and convince you to sign up for things you don't really need for services. The only reason I got the coverage last August is because it came hooked up to the house as a smart system with a brand-new home. The guy came and hooked it up. I fell for the extra coverage that I didn't really have to get. Apparently, a lot of homeowners in the neighborhood fell for that as well, and I didn't know that you didn't have to have all that extra coverage and pay for all this. It wasn't even anything I really needed, and it's not even anything that good. I could have just bought the same stuff through my actual homeowners insurance who apparently offered the same type of thing and they would have given me the same equipment. So, it was a rip-off. Also, they make you stay signed up for a few years at that price. It's ridiculous.

The sales representatives were from another company that was contracted by ADT and they were great. The installation was wonderful. The guy went out of his way and did everything that worked with me to get everything done right. I've reached out to customer service once and I need to reach out to them again because the cameras are too sensitive but I will do that before long. I just haven't had a chance.

I like ADT and I've had it for at least five years now. It's a good system to get. I sometimes don't cut it on, but I feel very secure when I do. They're on top of everything. They immediately call when I'd be smoking up the house, and they'd be thinking I'm in danger. I like the way the system can signal and let you know something's going on when you're not aware of it. It lets me aware that something is dangerous somewhere, especially if I'm in another part of the house. I like the alertness of that. It shows on the system, too.

The sales rep was very professional and thoughtful and the installers were very proficient and mindful. I'm very happy with the system. I upgraded the camera as well and I like it.

The rep was friendly and fixed the issue but ADT screwed me on the price. I signed a three-year contract for a package then all of a sudden, they raised the price which I didn't know was legal if you're in a contract.

We compared ADT against two other companies and they had the lowest cost for the coverage we were looking for. The system has worked correctly since we installed it. It's reliable and easy to use. I like being able to control it through my cellphone.

I love the way the ADT system works. We have it on the doors where you open the door and it rings. I have two sets - one in my room and another in the hallway, which is fantastic. I'm happy with ADT. At one point, the price was expensive. We were paying 66 something and I almost canceled it. Then they said, “We can lower it for three years. As long as you keep it for three years, we're gonna give you the same price for three years.” We stayed. We like the convenience of having it and being able to lower the price was a big plus to me. I test it occasionally which I haven't done in a while, but before we travel, I always manage to do an alarm test and it's been working great.

ADT was amazing when I came on board with them. The rep was very clear, organized, and efficient as far as telling me how the system operates. At the time that I bought the package, it had everything I needed and I have not added to it since. However, recently, I've been in contact with ADT on why my monthly payments have been increasing over this last year to the point that it is. It's gone up at least $20 from when I initially signed up. I was told that it's now month to month. They're gonna continue to raise the prices until I decide to either leave or sign up for another three or four-year period that I will not do.

My ADT service package is fine. The explanation could have been clearer, but other than that, the sales rep was fine.

Whenever they had to come out and fix anything, they didn't charge me extra. There've been times when they said they were gonna but we had a conversation and they didn't charge me more. ADT is responsive but there are some things that I would like to be better. They weren't able to fix what I wanted fixed, but I'm not sure any company might be able to do it. The app is easy to use but ADT is not able to do what I want them to be able to do. There's a glitch for me.

I can't get any service. My alarm system is showing low battery for smoke and low battery for heat. Neither one of those are true so how can I trust ADT? We changed the batteries and I told ADT that that didn't work but I have not heard from them since. You call them and you gotta wait for someone to answer. I don't know what kind of system they have. I don't know if I'm talking to a person or a machine. My issue has not been resolved and I'm tired of calling. I'm gonna change the service.

I am not too happy with ADT in general. Unfortunately, I did not read the fine print. I don't appreciate garbled explanation and contracts. I wasn't aware that once I signed up, I would be locked in for three years. I hated that. Then when I went to contact the tech who was supposed to come out and get everything installed, it took over a month for him to come back out to look at the security system that he installed and spent 10 minutes there when I had called every other day for a month and a half straight to get him out.

The service people that came out and did the service were on the money. They kept their appointments and knew what they were doing. They also gave me instructions on how to use the services. ADT also sent me the information that they had other services they offer that I could purchase. They told me if there was anything I needed from them, I can call. When I need something, I call them directly. They either help me out on the phone or give me what I need, if I have to have an appointment. Those things are on the website but the phone is much more efficient. I can resolve the problems quicker. When you send the stuff on the website, it takes them a while to respond to it because they got other people. If I directly call them, then I get a response like that. ADT is fair and honest. They accomplished what they said they were gonna do and that's all I can ask for. For the amount of service that I pay for a month, the service has been excellent.

I got fed a bunch of crap and I'm not happy about it at all. The salesman promised us all this stuff. I was not aware they were a third party. I was thinking it was ADT. Once they came in and hooked everything up, we told them we had a dog and wanted a motion sensor in the house. They said they got a motion sensor that would work very well with an 80-pound dog or less. We got the motion sensor and paid all this money for it.

I've been satisfied with the service over the many years that we've had ADT. When I've had them to do something, they've been very good. There are other systems that have come out, but so far, ADT has worked perfectly for what we've done. I'm an older guy that lives by himself, and I when I go out, it's my little remote that I have for setting the alarm and coming back in. I'm moving slower so I don't have to go down the hallway to get to the main unit. I've also connected it through various other electronic devices I have to talk to and control things that when I need help, I can quickly call them. However, over the years, everything is becoming harder to talk to a real person. I had called them to deal with the batteries on the sensor. I get frustrated a lot nowadays because of not being able to go to a talking person. I have to go through that menu to get to someone that I can talk to directly.

We updated the ADT system that was here when we bought the house. I've also had ADT at a couple of our homes that we've lived in over the last couple of decades. The system does its job.

I have my security system with ADT. I had it in my previous house and moved it over. Installation was done quickly and efficiently and the system has worked well. I would tell people that this works okay and they can try it.

ADT is a well-known security system and I've been protected by them for 30 years. They upgraded our system 10 years ago and I find it a tad bit confusing when they did. They didn't give us any instructions on how to use it. They said we could go online and get the instructions rather than give us a pamphlet. I find it not as easy to use as my basic system was. I don't use it when I go to the grocery store or at night. I don't trust that it would be safe for me to set the away with my animals. We use it when we go on vacation and we put the animals at our neighbor's house.

ADT bought out the other company I was with and now price is higher than what we were paying. Also, they have not converted the phone app that I use over to ADT’s app yet. It's still alarm.com. But everything is simple to use on that app. Before ADT buys another company, they should get an idea of the equipment that that other company has so it's not so hard. We had to wait on ADT to get the parts for my camera because it's a different style camera that ADT doesn't use. That's the one thing I wish they would have done so they wouldn't have to come out there multiple times for the same issue.

I'm not a fan of the service or anything with ADT at all. A lot of it is battery-operated and I don't have time to change batteries. The cameras don't record too. It's nonsense. It's not security, it's more like a subscription. To contact someone, you have to contact a third-party. It’s too much. I'm looking forward to canceling.

We've had good luck with ADT. The system seems to work, and we would like to get something additional. We only have home invasion now. We don't have fire or something else.