ADT Reviews

ADT is the most well-advertised system around. My sister has them, and she referred me. I got it for security reasons and the price now could have been cheaper, but I feel safe with the security system. I know it only can do so much, but it's a good thing to have. They’re a good company too. They try to help me from the office if they can. I was having problems with the system at one-time, and they tried to walk me through it over the phone, but someone had to come out. They needed something else. All in all, I would recommend ADT to friends.

I have had prior experience with ADT Home Security and while I don't find anything exceptional about the company, it is reputable. Currently, I'm still adapting to the system and find it challenging to operate the key fob. Unfortunately, the contact number I have for customer service isn't valid, so I haven't been able to reach them for support. I've been with ADT for about a year, though I can't recall the exact duration. Based on my experience, I'd rate them a 4 out of 5 and would recommend their services.

We've been with ADT for over 20 years, and it's very good how I'm able to access everything on the phone. They do well except for the repair area. When you have an issue, the customer service was good in the very beginning. But now it's more difficult. It's harder to get through. They don't wanna come out and do anything. They're putting more and more on the customer. They wanna do it via video chats. The personal touch has gone. We are senior citizens and when something goes wrong, we have to climb ladders. That's fine if you're young but at our age, it's another problem. Last time, when we had the battery problem and I couldn't clear it, I had to take videos and it was high. They do a disclosure in the beginning that you have to agree to that you could get hurt.

It's been a nightmare with ADT. I got them because I have people coming in my apartment and stealing documents. But I got them for nothing because they keep coming in. Someone is smarter than their system. Someone is intentionally breaching on the system but ADT can't detect it. My camera is not even working right now. For over two years now, the system has been telling me that the battery is low, which I've told ADT about. I get a red light blinking and it's beeping. I tried to change the batteries but it's very hard to do it and I don't wanna break the system.

I've been using ADT Home Security for almost a year now, upon the recommendation of my sister. My interactions with their sales representatives and customer service have been consistently positive. Whenever I've had questions or needed assistance, they have been prompt and helpful. The installation process was flawless. The technicians were thorough in demonstrating how the equipment works and ensured I understood everything, including setting up my password. I feel confident that I'm receiving the right security package for the price I pay. Fortunately, I haven't had to deal with any alarms, whether real or false, as I'm careful with the system. However, when I have tested it, the response time has been impressive, likely under two minutes after entering my password.

I first learned about ADT from television and chose them due to their presented quality and recommendations from acquaintances. However, my experience has been extremely disappointing. The sales representatives misled me into purchasing a system that supposedly offered 24-hour recording, which was untrue. After spending over $3,000 on a new system that included cameras, I discovered from a call to ADT that I lacked 24-hour recording. It took six months to stop the charges, and I never received a promised refund. Whenever I called for resolution, the calls were often disconnected.

Everything with ADT has been the worst experience of my life. I had been with them for 14 years and I called to cancel my service. They said they would get it canceled. Sometimes it could take 30 days. I have called them six to seven times. We're in December and I've still been paying every month since I called in April. They have yet to turn it off even when I've called the additional times. So, every month I still pay for their service at a house I don't live at. I called from April through August every month and made a complaint and they said they would refund the money, but they never did. I've been waiting to see what will happen since after August.

I'd recommend ADT. The service has been fine.

I recently had a couple of interactions with ADT home security. My initial experience began when I was approached at home, leading me to choose their service. I've had to contact ADT twice due to issues with the camera. During one incident, a representative resolved the issue over the phone, and on the other occasion, they sent someone to my home.

I called ADT who was supposed to put me in a Google Nest but ended up with a third party. I don't know how that happened but they told me they were ADT. It was confusing. I had to cancel because that was not ADT. I have a doorbell that only picks up 15 seconds. I pay ADT $55 a month for 15 seconds of a pick-up which is ridiculous. They should bring out a product that works but they told me that's all they get. ADT is not worth it. I've been with ADT for 20 years but they don't help me. If they helped me, I still wouldn't be in a position I am for years. I would not recommend them to anyone. I'm looking in every different place and I won't have ADT by the next year.

The service is not the best. I'm not a big fan of the system. There are other simpler products that can do the job more accessibly. I have an extension of Wi-Fi and still the connection is not great. The sensors are outdated. ADT wanted thousands of dollars to replace those. I don't use it as it's intended to be used. It's not the greatest. I've called ADT before. But because it gives me a discount on my insurance, I decided to keep it. Other than that, the camera quality is fine. Also, the people I dealt with during the installation and the sales part were fine. The installer had an assistant he was training. It was good. It took them less than an hour.

I've been with ADT since 2021 and I'm overwhelmed with it because that was the first security service I had and thus far, I've been well-pleased. The salesperson was very informative and answered all questions that I needed to have answered and assured me that if anything happens and I need their service, they would be on-call. The person who installed the system was excellent. He was a very good communicator, kept in touch with me and if I want to move the cameras from one place to another, he made sure I could do it. He gave me a whole bunch of information that was very useful since then. ADT is a good service and I would highly recommend them. The price is a little high but I’m very satisfied with what I had initially and I haven’t gotten anything extra since then.

I have been with ADT Home Security for about 15 years and have always had good relations with them. There’s nothing to complain about and I never tried any other company. My interactions with their sales representatives have been good, and the installation experience was very good. The features of my service package meet my expectations very well. Overall, I am very satisfied with ADT, and I would recommend their services to others.

I chose ADT Home Security because they were contracted by the new home builders for my house. So far, I've had no trouble with their service. I haven't needed to contact customer service directly; instead, I reach out to the person who installed the system, and they've consistently assisted me. The interactions are always great; they're knowledgeable and helpful every time. The system has met my expectations, and I wouldn't change or upgrade anything.

I've been using ADT for a number of years, and overall, I've been very happy with their home protection system. Initially, I switched from another provider, possibly AT&T, though I can't remember exactly the transition details. But I've heard a lot about ADT, and since they have such an established presence, I decided to give them a try. The functionality and performance of the ADT system have been excellent. I particularly love how easy it is to use, especially with the app on my phone. It allows me to control and monitor the system efficiently, such as turning it off if I forget to do so before leaving the house.

I had heard about ADT from a friend who praised their responsiveness, which convinced me to try their services. My experience with their system has been positive so far. For instance, when my son left our basement door open, I promptly received a text alerting me to the unusual activity, highlighting the system's effectiveness.

ADT is easy to use. When I had it switched over, their customer service rep, Tina, was excellent help. I am pleased enough with ADT. If I ever moved, I would look at ADT again. I would also recommend them to other people. I'm considering adding some security things and I'll be asking ADT if they offer it. The only thing is my ADT signs that go out in the yard have started crumbling and I would love to get some replacements for those signs that warn people that I'm with ADT.

ADT Home Security is a brand that's hard to miss; their advertisements seem to be everywhere. My experience with them, however, has been mixed. When it came to the sales representatives, I wasn't entirely satisfied. The person who came to install the system didn't know how to handle the programming and solving some initial issues.

I have been using ADT Home Security for many years, and my experience has been generally positive. I chose ADT because of their product offerings and the quickness of their response time. Although I haven't interacted with their sales representatives recently, my past interactions with their technicians were pleasant, as they were always friendly during installation.

I wanted to cancel ADT, but they won't let me. They said I have a contract with them until 2025. I had a negative experience with them. They mailed me my batteries, and I tried to change my batteries myself but I couldn't. I'm a disabled veteran. They sent some guy out here who changed the batteries but I had to pay $153. That was crazy. It shouldn't have taken him that long to change the batteries to where I had to pay for it. The lady had told me on the phone that they weren't gonna charge me, but they did. When there was a smoke detector in my house that was beeping, I couldn't figure out what it was. I messed with the ADT system to change the battery and it set something off. ADT called me and that was the only time they did me. I never set my alarm because it's pointless.

Once the ADT sensors were installed, it was simpler to stay a customer than to move and do something else. I haven't been thrilled to death with the service. But I just have not moved. I've had other things going on. I've tried to get customer service on because I wanted to talk about some things that I wanted to improve. There's something going on with the sensors. I have wanted to get a service person out here to see them. But I have been totally unsuccessful when I have gone through their website and called. It ends up sending me into a phone tree that I never get a response on.

The ADT system is okay. It's an alarm system and it serves the purpose. I had to replace the battery. But I just ordered it off the ADT website and replaced it. I'm satisfied with my experience with them.

I've had the ADT system for five years now. I like everything about it except I couldn't get the pictures on the cameras on my phone. I have to sign on to two different areas.

We've been ADT customers for a while and they have been responsive when I needed them. The price is a little high though. I spend 70 dollars a month. But I haven't had any problems with the equipment. They replaced the old telephone monitoring system and I now have an internet-based system. The first key fob broke after less than a year so I just put it aside and didn’t use it. I complained to ADT and they replaced it with the same type. If I put that on my key chain, it's gonna break again. So, I found this little rawhide shoelace and it’s flexible enough that it doesn't bend and stress the material that the key fob is made of. The ring is mounted in the corner. It's quite a thin piece of plastic that has the metal in it. The older ones were much better designed. I'm not sure if the signal is strong enough to get from the garage to the alarm pad so I find it difficult to use when I go out.

I have been a loyal customer of ADT Home Security and have had a positive experience with their services. They respond well and their equipment is consistently updated, which I appreciate. I also have experience with another company's security system at my other house, where I often find the screen difficult to see, highlighting the quality of ADT's equipment by comparison.

A long time ago, I lived in several different places and my house got burgled three different times. I decided it was time to get some sort of security system. So, we signed up with ADT. It’s a good service and we’ve been customers for so long. I recommend it. We have a complete security system. The only problem I’ve ever had with ADT is I have one doorbell security camera and one driveway camera and for some reason or another, I’ve had a hell of a time getting the driveway camera to work well. It may have more to do with internet problems than it does with ADT. Everything else has worked wonderfully well. The customer service does a good job. But I’m an old guy and I hate the automatic telephone trees that everybody has now. It can make it really complicated and difficult and time-consuming to finally get to a live human being that you can talk to about your problem. And that also applies to ADT.

I heard about ADT from a family friend and choose them because I heard only good things about the quality of their service. At first, everything was good, then after a few months, the system failed all the time. I have had to buy batteries every month to replace them. It's specific to the three sensors and I tried to call before to see if I can fix that problem but I have not succeeded in getting somebody to return my call. They said they're gonna call me back, but nobody did. It's been two years and I still keep paying every month. My contract's already done. I received a survey on my email and made a comment because the only thing I can do is be honest. Other than that, my sense of security is good. My favorite about the system is I have the screen within my reach and I can see all the time. I can trust and feel safe with the system, whether I'm home or away.

I initially heard about ADT through TV commercials, which is what piqued my interest. I chose ADT primarily for their quick and easy setup process. When I called in to sign up, the sales representatives were very informative and helpful, guiding me through my options seamlessly. The installation team was professional, clean, and efficient, ensuring everything was set up properly and even taking the time to walk me through using the touchpad.

I don't like ADT at all. I needed a security service and I signed on the internet, but as soon as I finish my contract, I don't wanna hear from them again. When I talked to the lady the first time, she told me I was getting a contract for three years, but I found out that I signed for five years. I wasn't that happy about it. I also didn't like ADT from the beginning. I was supposed to get a motion sensor in my living room and the guy said my dog will activate it, so he didn't put one in. He just put something on the window. So my house is not even protected. Anybody can break in through the window and stay inside my house. I got a motion sensor in the kitchen and my dog has never activated it, but somebody else told me my dog will activate it. I've been like this all the time.

We had Xfinity cameras before and they kept going out. I heard about ADT through my brother-in-law and installation was great. ADT is good because when they go out, they come fix them. We use the system all day on the phone.

I had ADT for many years a while ago, then I went to another security system. When that one phased out, I came back to ADT because it's always been reliable and pricewise, it's good. Last year, I called because my bill was different than what it should have been and it was easy to reach someone. I just had to follow the instructions. I spoke to a young lady and she was very kind. We got it all back on track, and I've not had any problems since.

My last experience with ADT was good. The guy finally realized that I need a new sensor in the dining room window. I've been advising ADT about this since August, that my window was being tampered with. When I call, they say, "Okay, somebody will be getting back to you." Nobody ever got back to me and that upset me about ADT, but finally, the rep I talked to last checked into why I wasn't getting any response. Apparently, my cellphone, for some reason, blocked people, which I didn't understand. I said, "Well, change it to my wife's cellphone number."

My experience with ADT has been fine and I'm satisfied. I've only had one negative experience where the alarm went off and ADT didn't call. That was about a month ago.

My experience with ADT Home Security has been quite disappointing. Initially, their service was fantastic, which is why I chose them over other providers. However, things have declined significantly. Whenever there's a system issue, setting up an appointment is a hassle. They provide a four-hour service window, which can be highly inconvenient for those of us who work. Moreover, they aren't available on weekends, adding to the frustration.

I'm not happy with ADT. Even though I set it, I feel that someone is still coming in. I'm very organized but things are slightly moved and I've had things tampered with. I don't know if they have another key fob to deactivate the alarm. Also, for a while, the software didn't automatically update. I pay $50 a month and they told me I was gonna have to pay more to have someone come out. Somebody came out and put a new box on up but it's just been a hassle.

I called ADT and the sales rep was very nice. The installation was quick and I feel safe and secure with this. I'm 92 and it took me a while to pick up on it, but I know how to correct certain problems when I have them. When I have other problems, I don't use my computer. I call them up. I want that voice one-on-one.

The sales rep answered what I needed to get answered. The install was done properly and quickly. However, I've had a few things that happened here and I never got any response from ADT.

We've been on and off with ADT for decades and in this house, we started with them a year ago. However, the first person they sent out clearly didn't know what they were doing so they sent an experienced tech that recommended how to wire everything in the house and did it all perfectly. ADT has done a good job with the app as far as monitoring. I know everything that's going on around the house. But I don't feel that I get enough customer support. I'd like to set the system up on my wife's phone as well but I have no idea how to do it. I'd also like them to tell me how I can turn off an alarm every single time I open a door or a window when it comes to my phone. I have to swipe those and delete them 100 times a day.

ADT knocked at the door and the rep and I spoke for a long time before I agreed to the service. I'm okay with the security system, but they gave me a Ring doorbell and that doesn't work very well. If somebody comes to the door and rings the bell, it doesn't ring my phone for a few minutes later. That's something that I would like to have changed. The service itself has been good. I haven't had any false alarms, and fortunately, for me, I haven't had any problems with strangers or the system. If I call ADT about my battery going down, they'll send me a new battery and I'm pleased with that. I would like to keep my payment from going up though.

ADT has been great, so far. Our cleaning lady made the system go off a few times and they called me. It was very fast. We also changed our keypad out on the wall, and they've come and updated our system. The customer service rep I talked to and the one that came on-site were great.

I was having trouble with my other system and I wanted one that could cover everything, including the barn. The ADT system is good. We're gone a lot, so we turn it on and everything works. I've had no problems with ADT, and I've told people about it.

I've had a frustrating experience with ADT Home Security. About a month ago, the system stopped working. It wouldn't connect to the internet and we can't use features like the doorbell camera, which is something we've been paying for. When we contacted ADT, they wanted to charge us $160 to send someone to fix the issue, even though the problem seems to be with their equipment.

I was looking through magazines and at the TV commercials, then I went on the internet. We made a decision to talk with ADT and liked everything they said and the company, so we went with them. The system has been excellent and I like the ease of operating it. The price is getting kinda high, but I feel very safe having the system. I've forgotten to shut it off on occasion and I get back in in time, but one time I didn't get back in time. They notified the police and two squads came over to my house really fast.

As a customer of ADT since 2020, I have faced ongoing issues, particularly with one of their cameras that has been malfunctioning for over a year. Despite repeatedly contacting ADT for assistance, the response has been lackluster, often instructing us to troubleshoot the problem ourselves without offering further help or sending a technician.

I've had ADT for over 20 years, and they've been very good. They don't bother me and they help out when they can.

I've had ADT too long and it's overpriced for nothing. The system works, but it ain't good. The batteries don't last and if I have somebody come out, I'm charged. I gotta do everything. I gotta stand out in the cold and take it apart. ADT is garbage, and I'd rather go back Vivint or get Ring. I have security, but I'm done with ADT. As a matter of fact, I already have Ring. The only reason why I still have ADT up is because I'm under a contract. I cannot wait for 2025 to come so I can just get rid of it.

I was very happy with Ackerman and their service, but when I was told that ADT bought them, and given no choice, I was not happy. It started problems and it kept on going. In 2.5 years, I never armed the system one time, because it was such a pain and I couldn't get it to work correctly. Their service technicians don't know what they're doing. They came out to my house 10 times and still weren't able to get the camera doorbell working. The only thing that worked out of all of my equipment was the back door camera, and even then, it was spotty.

I've had several different security systems in the past 20 years and I'm with ADT now. It's quite pricey, but people are gonna have to pay for what they get. ADT is the best. My system works as it should and if I have an alarm, I hear from somebody.

With ADT, you don't get to speak to a sales representative. Everything is all push button. Everything's a prompt. It's a pain in the neck. I've had this alarm system for years and anything I need, I have to call, they mail it, and I have to install. Their technicians on the other end are really not so helpful. It's up for me to figure it out myself. Also, there were many times that my alarm has gone off and I didn't get a call. I almost had a fire in my house and they never called or followed up with that. There was nothing dispatched, and I do have fire and police on my alarm. So, I'm very disappointed with that.

I like being able to use ADT on the app. The company has really great customer service. They have super good people. I was trying to change the password, swapping it over to mine, from where my sister lives in the house prior to me. They were super helpful. Any questions I had, they answered immediately. ADT is the only way to go.

When the ADT sales person came by to introduce their system, the experience was good and helpful. The installation was very prompt, very quick, and informative. They told me what they were doing and how they were placing things. I'm satisfied with my service package. I have accidentally set it off because I forget to turn it off sometimes, which is frustrating. Very quickly after I open a door and have forgotten, I go back and set it off, and nobody contacts me. Overall, I'm not really sure that I need to be spending the money on ADT. I have mixed feelings about whether I should be doing it or not, so I don't know that I'd highly recommend it to somebody. I'm undecided about the value.

I hate ADT. Their service is very bad. It wasn't as bad at the beginning, but it didn't take long for them to show their color. The equipment is not good. They do not come out and assist when needed. My cameras work when they want to, and don't when they don't. Every time they come out, they wanna charge me to come out. Also, the bill is too high. I've been with them for five years only because of the contract. If I didn't have a contract, I wouldn't be with them.

I've been with ADT a long time. Customer service was fine up until recently. I need a battery. I am a senior citizen, and I spoke with someone and they said that I have to go buy a battery and put it in. I took the frame off, and it was just confusing for me. So, I asked them to have someone come out. They said, "Well, that's gonna be a whole lot of money." They asked if I could just get somebody like a neighbor. I said, "No. I don't deal with my neighbors and I don't have a lot of friends.”

ADT has been good. I love the features and it serves its purpose. I came in with a special. The gentleman was very knowledgeable and told me every step he did when he installed in my home. Sometimes the frequency of the military base feeds itself into our area. I'm sure that most of my neighbors had the same problem at one point. But I have to knock on wood. It has been good for the last six months. I am an IT person and technology is not perfect, but it's so close. And depending on your area, it has a lot to do with how you pick up your services.

We had Vivint at our old house, and when we moved to the new house, my wife wanted to try something different and we went with ADT. ADT is absolute garbage compared to Vivint. When they first came to install, everything seemed okay. They could never get our doorbell camera working properly. It was always staticky or it wasn't working at all. They had come multiple times. By the time the first installer left, I was already annoyed with them because they couldn't get it working properly. By the time the third technician came by to try to get it working, I was already good and pissed, and tried to cancel it.

Every time I bump the sensors with our mini blinds, they go off nonstop. I called ADT and got irate with them because it was annoying having to run from one end of the house. They came and moved it. In the beginning, they put one out in our garage, which didn't make much sense because we don't sleep there. They came and also moved that one. But it took a while. I had to be home when they did it, which was also annoying.

Seven years ago, ADT contacted me and I had them come over and give me an estimate. I ended up going with them. Back then, customer service was really good. I’ve had seven good experiences, and one really bad one. The service package is good. I'm in the process of moving right now. I just sold my home about two weeks ago, and then I close on the new one I'm getting here in the next couple weeks. So, there was a lag in service here for about a month. I'll have a representative come out from ADT after I move into the new place to go over what I need.

I feel safer with ADT on. I can get my alarm to go off. But a bit later, it would start doing it again. I'm wondering if I need a new battery. I gotta pull the whole thing out of the wall. I don't feel like doing all that. ADT will charge me and I have to pay for a new battery. But I will have to figure it out. It said it was the Wi-Fi. We reconnected the Wi-Fi and it stopped. It started doing it again an hour later.

I'm happy with ADT. I love the system because I feel much safer here. The only thing is I'm not real computer savvy, so there are a lot there that I could do that I don't know, and it's a little beyond what I would wanna deal with. I have a contract for five years and it's coming up, but I really appreciate it. I feel more comfortable here. Also, where the price is at now, it’s affordable.

ADT has been very professional and knowledgeable. The installations were great. The system does everything we want it to. We had an alarm go off on Wednesday night when we were at church and it worked like a charm. By the time we got home, our neighbors, the police and the fire department were here. Everything was great.

I haven't been pleased with ADT. I became a customer five years ago, but my dislike happened where when I called in, the customer service was not great. I didn't like having to be routed from person to person before getting my issue resolved. I had to move. So, I did a transfer of service, which posed a problem for me because a couple of months later, I saw where 1000 and something dollars was deducted from my account. ADT had deducted the amount of the alarm system because said I did a cancellation. "Never did I do a cancellation of service because you can see that you're still taking a monthly payment from me. I still have a service with you all." I had to fight to get my money back with the service that was never canceled. It was just a transfer of service.

I've had ADT for 50 years. I had them in a previous house. Because I like their service, I put them in the new house 30 years ago, and I've been here for 30 years and had no problems. There was a couple of false alarms that were dealt with appropriately. But it was my fault mostly. Up until recently, my experience has been excellent. They decided that they wanted to upgrade me because the phone company is abandoning their cable plan. They told me I had to sign a 12-page contract in order to proceed, and they wouldn't even tell me if they could offer the service until I signed the contract, and I refused. The contract was unacceptable. It told me all about the things that they were gonna do and that I couldn't do. They didn't tell me anything about what they were gonna do for me.

I would recommend ADT. I'm secured with this system I got. My alarm system does what it is supposed to. I can set my alarm when I get in the car. I like that. The tech explained everything. He showed me how to work it. He was very nice.

My ADT experience is not always consistent. Some of the people I've talked to don't know the answer. They're reading. They're looking things up. I'm impatient, but they're reading stuff or emailing somebody to see how to help me. That's been frustrating. Not all of them are like that. Not all of the time it happens. I don't have to call them very often, but I dread it. I don't know if they're calling from their homes. I've had people who were hard to understand. They speak English, but it's harder for me to understand them. So, the service is a little bit inconsistent. I wanna know that they know what they're talking about. I need that assurance that they're gonna be able to tell me what's wrong or what to do, and I don't always feel that at all with them.

My system is fine but they ought to provide the battery when it wears out. I had to pay for the battery. And I wish they offered an inexpensive medical alert button that I could add on. Also, if the price goes any higher, I'll do something else.

I selected ADT because there was an offer on the doorbell surveillance. It was free installation and a $100 gift card, which I never received. The tech came out and installed the Nest. They changed the door panel. It caused some issues with other items I had at home. I have a surround sound stereo player. When the tech connected the new power source, he disconnected the radio. And I had to pay $120 to have somebody come out and rewire it. I thought it broke. I had to go through ordering a new one and sending it back to them. I called an electrician and he told me what the issue was. It was just the wiring wasn't connected properly. I wasn't aware that it was an issue until a couple of weeks after and I noticed it would not come on. I experienced it being knocked offline when there is an issue with Wi-Fi. It was not a serious issue because I just have to go in and re-enter my password.

I had a couple of neighbors that have had ADT before and liked it. It was a good introductory price. I got a lot for my money. Also, the system is easy to use. I had a sensor that came unglued from one of the windows in my house. I called and ADT's techs came out the same day. I've had very good response.

Everything is fine. ADT is a little complicated for me at times because it's digital. Sometimes when I get up in the morning to disarm it, it wouldn't. It would take me a few times to have to keep pushing the button so it would release so I could go outside. Other than that, it's okay. We called months ago because we had to replace the battery outside on the camera. My daughter had to call someone that time for assistance. The lady that helped us was very patient.

We chose ADT because we knew them and we knew the representative at that time. Then, we upgraded to the wireless and that formed a more direct connection to stay with them. When we went wireless, the representative said we had some major weaknesses like the alarm on a glass door, which could be broken and it would never set off the alarm. So, we made a number of changes when we did the wireless connection. I feel very pleased that they let us upgrade our service. Also, when there have been some issues, they've been able to lead me to self-correcting these. Some of the online tools are a little difficult to understand, but I've been able to work through and use them. Other than that, we've been very satisfied with ADT and I feel very secure with them.

I got ADT in 2020. It works. It beeps when I tell my kids to make sure to be in the house. I feel safe because it's there. When I use my phone, I can see it right away. I have other ones where I have to wait, and sometimes they would say, "Signal is weak." ADT was fast. I have four minor kids and we use it all the time and I'm happy with it until one day when my son said, "When I went back to the house, the alarm went off." I turned it off on my phone but it was too late because the cops went there. I told the cops, "It was just us." But they charged me $175 because it wasn't registered. I was pissed because all of that $175 on top of paying $100. I was not happy about it. I just wanted it when we're sleeping because it's just me and my boys.

ADT was in the house when I bought it and I didn't wanna have to pay any installation charges. They gave me a good price for the first year if I would take it over. I’ve had it for about four years and I’m happy with it. It's a small house and it covers the doors. I've only had alarms go off a couple of times and it went fine. ADT is expensive but it has worked very well for me and the salesperson was good when I got it. So, I would recommend it.

I live by myself and am isolated and my daughter insisted that I have security. ADT is a big name and it starts with an A. When you start looking for security companies, they are the first one that pops up on the list. So, I gave them a try. I'm not very mechanical and all I do is hit a button and it works. And if it doesn't work, all I need to do is call ADT to have them look at it. ADT has worked perfectly. So, I've stayed with it. I use the system regularly when I leave and at night. The smoke detector fell from the place the service rep put it. I noticed it and was changing it out. And when I started messing with it, it went off. ADT called and checked to see if everything was okay. They have given good service.

I had ADT in Maryland and it was easier than the other systems. It was the one I knew so that's what I got here but I got rid of them. The batteries constantly die and the system isn't very user-friendly for fixing. I run my own business and I don't have time to wait for a technician to come out. I would give them eight hours and they would be here at the eighth hour. The installation was fine but when you have to have service, it sucks. I went for a long time not even arming the system because everything said all the sensors were dead and I didn't have time to wait for somebody to come out and put new batteries in all the sensors. And then being told that I have to pay for the batteries. I get the battery and it's not the right battery, or it doesn't last very long.

Dishonest business practices, they work hardest when you are canceling. I was promised a discounted rate of $53. Never went into effect was billed $70.00 per month. No refund was offered. I was told contract never took effect. Crappy service and worse customer care. I will never use ADT again.

A terrible experience with ADT. They don’t even use their own equipment—they rely on Google devices, which you can purchase yourself without the added upcharges or being locked into a contract. Their customer service is awful. One of our door sensors didn’t work, and despite spending months going back and forth with customer service, they repeatedly promised to send a replacement but never did. On top of that, the system frequently fails, and you can’t reliably download recorded videos from your home. We’re switching to a provider that offers more professionalism and better service.

I called ADT to have a system installed. When the man came out to help me with it, he was very helpful and got it set up fine. I was satisfied with the work that he did. ADT gives me some security during the night that if anybody tried to break in, the police would be alerted. I like that if anything happens during the night, I can get notified.

ADT was the first security system that my husband and I had. Then we went to Monitronics and after he passed, I went back to ADT for the price. It was great with the sales rep. He let me know how the system works and what I could add to it. He explained everything as well. I'm trying to get my mama to switch over to ADT.

We started using ADT's service three years ago. They're one of the ones that have been around the longest and our insurance also recommended them. However, the initial phone call was very uninformative. The sales rep needed some training. But the tech that came out was very informative. He knew what he was doing and went through how to set it up. He put our codes in with us and was very thorough. The system does fine. When the alarms went off, they asked us our security codes which we gave. It was a very smooth process. The thing we're aggravated with is not being able to get an itemized list of the costs mailed to us. We've requested it multiple times, but it still never appeared.

When my ADT system was installed, it didn't take very long and so far, the service has been good. Their reps took care of me when I had connection issues and I feel safe since having the service. I'd tell my friends that my experience with ADT has been positive. I would tell them what we have, what they offer, and that they can get whatever they need from ADT.

The same ADT guy that did the demo for us did the install and he was good. Our service package includes the alarms for fire, smoke, and glass breakage. Their service has been good but the price is too high. Other than that, we've had false alarms a couple of times and their response was satisfactory.

The service package that I got from ADT is excellent in terms of the ability to use the service, the information, and the alarms we get from the system. But their corporate customer service is terrible. When I call an 800 number, their ability to respond to it is not good at all. I had some problem that I couldn't figure out which turned out to be in a battery in one of my sensors. I called their 800 number and talked to the people at corporate three times. I probably spent an hour and a half on the phone with them. Then I finally asked them to provide me with a technician here in Houston that I could talk to. They told me that wouldn't do any good, that there wasn't anyone in Houston, and that there wasn't really a service number in Houston that I could talk to. It's a national company and I know they have people here in Houston, but they wouldn't give me a number that I could call to talk to a technician.

I moved into my home and I didn't have a doorbell. So, I called ADT to get a doorbell and I wanted the camera because I'm a senior citizen and I live alone. They told me that I had to put the alarm system in, so I did. But nothing is working on my ADT system. I called them to come and repair everything for me. They made an appointment and they never showed up. They sent me a text in Spanish that I did not understand. So, I still have a whole system that I'm paying for. I did not know that I signed myself into a contract for three years and they said I'm held to this for three years. So, my experience with them has been awful and I wouldn't recommend them. I can get this whole system at Lowe's for very cheap unbeknown to me.

I like the dependability of the ADT system. We've had them almost 20 years and I'm satisfied. Additionally, their customer service has been very good.

I've had ADT for at least 25 years. They're dependable and any time I've had a problem, they've taken care of it quickly. A couple of times, the alarm went off for no reason. I called them and they were out here within a couple of hours. They found the problem and replaced the part. Everything seems fine and I just have learned how to handle one situation. We have pets so when we handle the leaving, we don't say we're leaving. We just say we're staying home.

I like ADT's customer service and the convenience of using their system. When I call them for concerns, sometimes there's a wait before I reach somebody, but not too long. For the most part, they find the resolutions to my concerns. Right now, I'm having an issue with one of the cameras that's being foggy. I need to have that camera replaced. Also, the cameras have night vision but at night time, the video is not very clear. Other than that, I like that you could look back and review your camera footage when you’re away.

The ADT rep who came out told me about the company and showed me what the system looked like on the phone. He gave me the price and told me of how clear it would be. But I didn't get the system right then, and the price went up between the time that we talked and the time that I got it. But the installation was good. The guy who came out knew what he was doing and installed the system for me.

When I first moved into my condo, we had a different carrier. Then that carrier started charging us outrageous amounts of money. So, the condo association looked into different carriers that would convert systems that we had into their system and ADT was the only one that would do that. We have them for at least 20 years and recently, the panel had to be updated. It was to keep the system more current and working better, and they didn't charge me for that.

We've had ADT for about 30 years. It went through several different iterations and people were buying them out. I'm living in a new house right now. And when I moved in, they gave me the best deal that I could get for my security. Customer service was great. They sent a person out and they did all the transferring and put in new equipment. The system's got everything I want it to do. I contacted ADT about a couple of doors that I wanted to disconnect and they took care of it right away.

I called ADT and had a person come out. I had already done some research on the website before I scheduled the home appointment, but customer service-wise, my experience was fine. I'm happy. I'm satisfied with the equipment, too.

The ADT sales representatives were great. They laid everything out very easily and I felt like I was gonna get a certain amount of service. However, when the servicepersons came in, they were many hours late out of the window. They worked on parts of the thing, couldn't get it done, and indicated, "Oh, we can't do this. We don't have the right part for this." It took many layers of getting things installed, and it took me on the phone on hold to get them to come fix things.

ADT was a recommendation from my friend who was very happy with them. I've had ADT in Florida for about a year and a half and everything was professional and satisfactory during the installation. The customer service whenever I call them has been great as well. They've been very professional and helpful with whatever my problems were. Overall, my experience has been wonderful and I would recommend them.

My system was installed years ago. The prices are good and considering the response time, they always get back to me in a timely manner. When I forgot to turn off the system when I left home and the alarm went off, they called within three minutes and let me know. It was quick. Overall, ADT is satisfactory.

We've had ADT for years. It was already set up in the house that we're in, and we've already had it over 10 years. They went up a few dollars on the price. They were supposed to upgrade the equipment last year so that I would be able to see the people on the keypad by the door and I don't know what happened. I should have stayed with Vivint. They have that where I can look at the touchscreen keypad to see who's at the door. It's like the ring camera, but it's on the keypad. I really like that and ADT doesn't have that. We're not happy with them now.

The salesperson was a nice guy and didn't pressure us, and there were no issues with the installation. We've had ADT for four years and there have been issues along the way here and there, but it's fine. When they contact me for alarms, I get a text first, and then they call. They usually always call. Overall, I would tell people to shop around, but for us and what we were looking for, ADT has been fine. I don't have anything negative to say about them at all.

We've had ADT for 40 years. The system does what it's supposed to do and then I don't think about it very much. We haven't had problems with it in any of the houses we've lived in. I can get straight through to customer service. At times that we've had to do that, it's been fine.

We've had the ADT alarm system around 20 years and it's perfect. I'm not a high-tech person, so I'm okay with the system that I have. I put it off and if I go anywhere, I put it on, and it's easy for me. The only problem I have is the alarm doesn't sound so hard when we open the door. Before, it used to be hard. We had the old system, then one day, a guy came, changed it, and set the door. When we open the door now, we get that "Shh" sound and I hear it when it goes off. It's okay, but my husband was just complaining about that. He has a little problem with his hearing sometimes and we don't get that big song anymore. Besides that, the security is good. So far, nobody has ever tried to get in or interfere with the doors, so we feel safe.

50 years ago, ADT was the only one in our area and we signed up for the security system. Lately, I got that new system, the Ring, and I am not satisfied with that because I need some more instructions from them.

ADT came out and set up the system. Their guy brought everything and did check the sensors. Customer service was super bad though. I called too many times, and they didn't answer. They put me on hold. I put my phone number to call me back and nobody called back. They take so long to answer and when they answer, they don't do anything for you. I sent an email to them, but they didn't answer as well. It's been two months, they didn't answer. Doing business with ADT is a waste of time and money. My alarm is not working for more than six months and I called to fix it and I paid for it, but they don't fix it.

An ADT system was already active when I moved into my house and when I talked to their reps, they were nice when they wanted me to switch everything over to my name. The alarm system is good for the doors but I have not had a good experience with ADT since I've switched my stuff over. For starters, my back camera has not worked for over a year and they're trying to charge me $200 to get somebody to come out to look it. They also said that if their tech comes out and see that it hasn't been working for so long, then they may give me a credit to my bill, which is ridiculous. If I'm paying them every single month on time, why do I have to pay for them to get somebody to come out to fix my back camera when it wasn't my fault that the camera stopped working? I've been here for a year and a half and my camera only worked for six months.

With the latest installation team, my experience was excellent. I had to fight a little bit for the price, but that's to be expected. My service package meets my expectations very well. Recently, there was a problem with the console. I bought ADT for a rental house because a friend of mine and her daughter lives there by themselves. I wanted some security, but she's been having a hard time dealing with them and getting it fixed. They didn't want to send a tech out. I haven't checked this week to find out what's going on yet.

ADT's sales rep had good communication. The technician who was here for the initial installation was very polite, helpful, and informative. I'm satisfied, so far. Fortunately, I haven't had any break-ins or even false alarms.

I've had ADT for 13 years or more now. It's a good system to get and it lets you know if somebody comes in.

I have a pre-school and I've been dealing with ADT for over 20-something years. I have no complaints with the system. I'm comfortable with it. We had a problem a few months ago and we did it over the phone and it worked out fine. They told us what to do and we followed the instructions and everything was cleared up.

I had ADT in Virginia and I've had them when I moved here in Florida. They were superb back then when I first joined them. But now, I find that every time you call them, they want you to climb up on a ladder or rewire the system or charge you for everything. So, my view of their services isn't as good as it used to be. The process was good when they installed the stairlift, but then you have to maintain it. Even though I have a contract with them, you have to maintain and take care of it. I might change it because of my age and because of the requirements that they want you to do everything yourself. I'm 84 years old. Other than that, they're excellent when the alarm system goes off. They call right away and if you don't answer up, they call the police. That's one of the reasons I stay with them.

We've had ADT for so long because we've been in the same home for 40-plus years. There weren't a lot of choices at the time so we went with them quite early and stayed with them. Everything was hardwired the first time around and then, it went to electronic connections, so we're a mixture at the moment, and that has complicated life a little bit, but it's okay. The reps have been professional.

I do not like ADT at all. It was in the house when I bought it. The cameras don't work and I have had nothing but problems with ADT because my Wi-Fi here sucks big time. I want to cancel the service. I got told I'm under a three-year contract and I had no idea that I was under and that it would cost me over $1000 to get rid of them. Their services suck. I'm old and disabled and their technical people have no patience explaining things. They run through things so fast that nobody can understand them. They don't write them and don’t have any instructions. Then, the techs leave and nothing works. I am not happy with ADT at all.

The young man came by my house and he was very nice. He didn’t get upset even though he explained the system a couple of times. It has many different features that you can get and the price still wasn’t high. I wish I got the door thing where you can see people outside. If I got that when he was talking to me, it would've been included in my package. But I didn't and that was my fault. It's a little bit out of my bracket right now. But maybe in the future, I might be able to get it because I would love it. Most young guys are short-tempered and in a hurry. But the young man who installed the system was very nice and went above and beyond. He was very respectable and I’d recommend him to anybody. ADT’s service gives me 100% security in my neighborhood. I hope and pray that burglars keep moving along when they see that big stick in the yard.

We used ADT in our house a long time ago and now, I’ve got a brand-new system. I've had a lot of problems with it and they've done nothing. They're terrible. The system does not function. The batteries keep going dead in the sensors and I have to keep replacing them.

My daughter got ADT and told me about it. The only problem I had with them was when my service wasn’t working, I called them and the rep was very rude. She told me I need to get a ladder and get up there and try to fix it myself because it was gonna cost if they come out. I live alone and I'm older, and I can't climb ladders. So, I rated them very low and somebody called me back and asked me why I did. I let her know why and she told me not to worry. They would fix it. She sent somebody out and the man fixed it and upgraded it. So, I was satisfied ever since then. I’d rather have ADT. They’re great people and provide great service. I like that.

We needed a security system and we knew ADT from when we moved before. So we went with them. I really don't know how to operate all of the things but the alarm works. I've also had technicians out for various reasons over the years and they've all been good. It is a bit difficult sometimes to get a rep but I haven't had so much need to do that. Since having ADT, I feel that when we're at home, we're safe.

I've been with ADT for about 30 years. I tried upgrading but I don't think at that time they were offering what I wanted. And they never followed through on that. We can also always use cheaper prices on the system. But other than that, their customer service is good.

I hate ADT and I'll be so glad when I pay this thing off. They sent me this thing talking about an $8 increase to my bill for video surveillance. In my area, the police don't go out. If the alarm goes off, ADT sends out a security and they try to see if there's been a break-in then they call the police and that's costing me $8 a month. When AT&T had a data breach, we had to change our Wi-Fi and my cameras went offline. I'm a single woman at home and ADT wanted to charge me $169 to get the camera and fix the camera on the roof. So, I got a guy to come help me with the cameras and try to get it back online. I got one camera still offline and I'm still paying for this ADT. I'm done with ADT.

I've been in law enforcement for 50 years and I've been around ADT since 1960.Most of the stuff I worked around was people that had commercial ADT and they had ADT people who would go out on alarms. I met a lot of them and I've worked in Washington State and Alaska with them. So, I trust them and I'm happy with them. Five years ago, they sent a guy out to put the system together. He was a contractor for them and everything worked out fine. We've got a couple of hiccups with the batteries running out, but they supplied the batteries and we put them back in. One time, somebody pushed a button because they didn't know what they were doing just to see what happened, and we got a gas alarm that went off. It was handled right and we were happy. The system does what I expected it to do and I have no qualm with it. I'm 86 years old as long as I'm alive, I'll continue with ADT.

The ADT sales guy was really knowledgeable and friendly. The installation was all good and so far, things always go smoothly when guys come out to adjust our cameras or we have to have them reset. They would answer all the questions and set us back on track. The system is reliable and the price is good so far. I highly recommend them.

ADT said that they were increasing my rate to do some sort of upgrade and I had to call and say that I have a five-year contract and I expect the rates to be the same for those five years. So, they waived the fee. Because it was 4.95 a month, most people just don't bother and just shrug off the extra $5 a month. But that's not a great practice and I would not recommend them because of that.

Getting set up with ADT was quite easy. I called and told them what I needed. Since I had an ADT system at my previous house, I knew what I wanted. They gave me some suggestions about places that we agreed that I might not need a window sensor on and I was very satisfied with the package that I ended up with. Then we set up a date for the installation and they did it on that day. Any time I've had a false alarm and I get it off fast enough, they don't call me. But if I don't get it off right away, they do and their customer service is very good. When I didn't know how to change something, I called them and they were been very helpful with that. I would recommend them.

Whenever I had a problem, ADT was right there to help me. I'm on a fixed income, and they've always worked with me on my payment so that I can afford it. I like everything about the service. I don't have one bad thing to say about it. They've been perfect and I've been with them a long time.

Their service is reliable and they treat me well. I've never had any problems. I'm happy with ADT.

The guy that came out told me that Brinks took over ADT, and that they were merging, becoming one company. It was like a whirlwind. He caught me off guard. He absolutely lied to me. It took me about three weeks to figure it out. I noticed that my neighbor down the street still had his ADT sign up in his yard. I told him what happened to me and he said he didn't hear anything about that. So I called ADT and they told me they didn't have any idea what this guy was talking about. So I cancelled with Brinks, which cost me over $2,000. In that three-week period, I called ADT to tell them that I had changed and somebody was supposed to come out and pick up the equipment. But they never did.

They've had to come out a couple of times to fix the sensors that weren't working. The technicians didn't know what they were doing. It took four visits to get it fixed. It's a hassle to get anything fixed. Even when installing the system, they're not very knowledgeable about the product. It's also confusing when you buy from them because there are various vendors that sell ADT equipment. It's confusing when you pick one. They don't have all of the necessary sensors and detectors that the other ones do. It wasn't clear to me when I first signed up.

I had a different wired alarm system put in back in the 90s and they chose ADT to monitor it. I've used them for all my repairs and it was time to upgrade. I'm still getting used to the system. But it's got everything covered, so I'm good. The customer service has been very good. The loyalty program has been very good as well. They were very helpful in helping me transition. Also, the technicians were both excellent when they came to do the upgrade. They were on time. They were very professional. They did excellent work, and answered all of my questions. I was satisfied with system and I'd recommend it.

The ADT sales rep I worked with was fine. The only issue I have is one of the panels goes blank every time the power surges and it just wants to work whenever it wants to. I've tried to call and get it fixed but nobody wants to come out and do it. They wanna try and troubleshoot over the phone and it doesn't work. Other than that, I don't really use it as much as I should. It's gone off one time. It notified one of the contacts that I had set up that my alarm was going off and they called me. Their service has been good.

The features of the system meet my expectations. But when the alarm goes off, they always say that there's nothing that they can do about it because I have a Ring doorbell.

My system battery needed replacement and I tried to get help. I had questions about replacing it and they were not helpful at all. But the system's been working for all these years. So far, it's been fine.

We used ADT initially for some alarm needs and then home monitoring. I replaced it with a different system. It didn't function as I had hoped. The installation was fine and the repair guys were good. But it would malfunction and it was cumbersome to get it done. I have a local guy that did my internet and they have an alarm service. They also did monitoring and they took care of all my needs. I like to do business locally. My experience with ADT wasn't terrible. There are just better options out there. Alarm.com, for one, does a better job. It feels more personal, while ADT feels very corporate. I would get calls sometimes and text messages. There was a lot of red tape you had to go through to get things done or get a response. But their equipment is fine. I've just had better luck with Alarm.com.

My experience with ADT has been great. I like where I can access the system anywhere. We recently had an interaction with a salesperson in the Flint, Michigan office, and we're thinking about adding some cameras. When they installed it, they were polite, respectful and informative. The only thing we did have a problem early on is they don't call. We had Ace for 40 years and they would call right away if the burglar alarm went off. ADT doesn't do that and we don't like that aspect of it. My husband accidentally triggered it, but he had a hard time trying to stop i. It was early on and he wasn't familiar with what to do, as fast as he should have been. One time, they never called at all. I had to call them. The other time they called, it was so late. Anything could have happened between us. So, we do not like that at all.

When I moved to this house, it had ADT already, so I just continued with it. I have no complaints with the service so far. I've had it for at least 10 years. The system is very good. I got the touch controls and everything. I feel very well protected with ADT. When I have a complaint, they address it.

We're enjoying ADT. Their sales reps and the installation team were good.

I like the security that I get from having ADT. It's a decent system but a little bit overpriced.

I've been with ADT for quite a few years now. I stopped it, and then started it back. My experience with them has been good. I highly recommend it.

ADT offered a good deal. Also, they walked me through everything, downloaded the app for me on my phone, showed me how to use the app and the panel, and everything that I needed to know. I had the smoke alarm go off because I baked many cakes at one time. Other than that, everything has worked fine.

The reps were very helpful. The communication has always been excellent. But there have been non-returned phone calls on system upgrades. There are some things I would change with the package that I got. But I'm mostly satisfied with the products. We have had false alarms and ADT has been helpful during those.

The system does what it's supposed to do. ADT seems to be on their job. If something happens, they get in touch with us.

We were moving into a new house and the previous owners had a security system. I saw ADT on the information, so I gave them a call. So far, I don't really use the system that much as far as activating it. I got zones where the cameras don't work anymore and I've had my fill with ADT. I'm not that happy with them and I'm going to discontinue after my period is up here. I would also tell my friends to look at other systems.

I've had ADT for 30 years. We bought our house in Boca Raton in 1994 and I had ADT. Now, we just bought another house in Vero Beach, and I had ADT put in. I had an account rep and he handled everything for us. The one in Boca, we just closed on it. I wanted a security system and ADT came to my mind and that's who we went with. I like the system. They were good and the installers were great. Everything's fine.

The first couple of times I called ADT, it wasn't so great. But I finally got ahold of someone who knew what they were talking about and was able to help me. But it took me about a month and a half. The system had stopped working. The first person told me that they no longer would support the system, but didn't give me anything else. I kept calling back and calling back, and having to get somebody who could help me get the new system. The first guy who came out just before Thanksgiving was new, and he had some issues. They had to send somebody else back today. He was experienced and he knew what he was doing. He got everything set up and everything working. He was very good.

ADT is really good. However, the sales rep didn't tell me until after when I started purchasing that I would be doing a three-year payment thing, and that I have to have a three-year contract. I didn't like that part of it because I think you should be able to do it on your own discrepancy or however you feel about it instead of locking you into something that you have to pay for. But everything works very well. My experience with it is very good.

The security and the price sold me on ADT. Dealing with the salesperson and the installation were both good.

ADT is a great security company. I knew about them through advertisements and the internet. The rep is very knowledgeable and gets directly to the point of trying to resolve any issue when you have one. They're very patient about it and do everything in their power to resolve it. I was gonna replace the battery in one of the ADT alarms and I did everything he told me and it didn't work. I did it again and found out that it was just one small little issue of error that I was doing. I thought I was doing everything according to what he told me but I wasn't. It's something you can very easily be confused with. When he repeated that process rather slowly again for the third time, everything worked.

200 words is not even close to enough to explain my situation. ADT has changed from the company it used to be. I wasn't able to use my system for months because of them not fixing it or lying about equip I ordered. I was promised a refund for the months it was inoperable! Lies Lies lies. They owe me hundreds and say they will only offer 1 month refund! Thieves!

I was an ADT customer for 17 years until December 2024 and generally had a positive experience with their services. In March 2023, I purchased a new property and decided to stay with ADT, signing a 36-month contract and agreeing to a higher monthly payment due to system and equipment requirements. In December 2024, we decided to sell our property and requested an early cancellation of the contract. We were initially quoted a reasonable cancellation fee, which we agreed to. However, a few days later, we received a bill stating a much higher amount than what was originally quoted. Despite the agent’s efforts to lower the bill further, ADT’s account management team refused to honor the original quoted price.

Quite frankly, this company is a scam. I was never told I would be locked into a 3 year contract but of course they put it in tiny lettering in a massive contract. Beyond that, the system requires you to use Google Home. If you ever have issues with Google the cameras disconnect and turning them back on and getting them connected is a nightmare! When I called to see if someone could come out to do it, they quoted me $80 just for the person to show up and $169.99 FOR EVERY HOUR AFTER THAT! When I called to cancel of course I couldn’t. But somehow they were able to lower my bill by $57 a month! Why didn’t they do that in the first place?! Now I don’t even want the system or the service because I’m so disgusted by their shady business practices. Do yourself a favor and go with a different option over ADT.

I have been a loyal customer for this company for three years. Last month out of nowhere I lost access to my system through my mobile app. When investigating this with customer service, they realize that the system installed in My Home was not done correctly and the panel should be changed. Unfortunately, they asked me to pay for $800 to change the panel that was installed incorrectly at the time of initiation which is completely not my mistake despite me calling and explaining the issue they insisted that I have to pay the money requested above. Despite explaining multiple time and calling managers, they did not own what they have done and they elected for me to cancel my services. This is very unprofessional and reflects how the company policy and mission is directed.

ADT system works fair. First 2 yrs fine, after that camera goes down often. I have been with them for over 4 yrs. I want to cancel my service. They won't do it. Let me repeat, they won't let you go!! I have written 3 letters to cancel my service, 4 phone calls and I only get put on hold, transferred then hung up on and ignored. They won't let you cancel. Beware!!!

Worst decision of my life. They lock you into a 3 year service contract and over charge you for equipment. They do a half ** job installing the equipment and then after 3 years of never using the system once, you can cancel your service agreement but then they tell you that by canceling your service agreement you lose access to the equipment that they charge you $2000-$3000 or more for.

Terrible customer service. System was down for 3 months. Had 4 different appointments to fix and no one showed up for 3 of them. No call, no email, no show. Wasting my vacation days to sit here and argue on the phone with their lack of customer service. Found out our system was down while on vacation. Couldn’t link up on Pulse. Called when we got home and found out our system had been down for over a month and ADT never contacted us. Tech came a week later and couldn’t fix it. Need to order parts. 3 months later and 3 more scheduled appointments that no one ever showed up for I cancelled my subscription.

Worst company, stay away. I sold my house and was contacted by ADT to see if I wanted to transfer service. I said no I need to cancel it. They said they would take care of the cancellation. A few months later they started calling me saying my account is past due. After numerous phone calls, different reps saying different things, no one knowing how to use their phone system, still no resolution. They made no effort to rectify. I ended up paying $110 to get them off my back. Hope worth it to them because they have lost me as a future customer and I hope they lose you too.

The installers had to routinely come back out. The installer who first came on was new and she installed the motion sensor upside down. So it never really worked inside the house. I kept wondering and asking them. They sent a more seasoned installer who came and saw that she put it in upside down. When it came to the doorbell camera, these are all brand new, fresh out the box doorbell cameras. But she said, "Oh, this one's defective. Oh, let me try another one. This one's defective. Let me try another one." I found it hard to believe that three doorbell cameras are all defective. I said, "Probably you don't know what you're doing." She ended up getting somebody else to come help install the rest of the stuff.

The service that we got from ADT in the beginning sucked when we started having problems with this alarm. We got passed around from people to people. We would get texts that were after hours from customer service and other places that couldn't help us. Everyone just kept telling us to do the same thing over and over, and we kept telling them it was not working. We requested that somebody needed to come out and look at this alarm. We've had it for a long time. They sent a tech out. Never told us that there would be a charge for the tech of $250. I said, “Why would we pay for a tech to come out to work on your system that's having a problem?” That didn't make sense to me.

I like that the ADT system works. If I accidentally hit it, there'd be a call right away. I had to call them one time for a battery to find out what kind of battery I needed, and they were good. Their price stayed the same so it's okay.