ADT Reviews

I was a previous ADT customer and so when I needed a security system in our second home located on the Big Island of Hawaii, I chose them over local alarm/security companies. Big mistake. ADT doesn't have installers on the Big Island so the salesman talked me into buying a "self-install" system that he said was easy and would take less than 30 minutes. Ten days later we are still trying to activate the system. We had the system shipped to Hawaii where my wife is now trying to install it. After two hours on the phone with tech support today, still no luck. We have an appointment with a "master technician" tomorrow. Every time I call technical support (now about 8-10 times) people are nice but we just go around in circles.

They lock you in a three year contract then consistently raise the monitoring fee by about $5 a month every year. They call it a yearly increase when I asked why it’s gone up. I have been a customer for a year and a half. The year was up in January so if it’s a yearly increase why wasn’t it increases in January instead of mid year?

As a new customer, I requested a security system with floodlight cameras, but they told me I needed to bring my own electrician for the installation. They didn’t inform me of this until the technician was at our house to install other sensors and regular cameras. We decided to return the floodlight cameras within a week after the technician completed the installation because we didn’t want to pay extra fees for the installation. ADT Pulse’s rude management not only refused my request for the return or even replacements, but they also tried to sell me another regular camera. Be sure to carefully read your contract and check the monthly fees—they try to lock you into the highest monthly rate, contrary to what’s advertised. Terrible customer service at ADT Pulse.

Canceled my ADT account yesterday for various reasons. After seeing a $278 charge this morning, I contacted them. They said it was my equipment balance. My initial contract started May of 2020. I paid for the equipment in 4 monthly installments (I think around $250 per month). I bought a house September of 2021 - and when I called to let them know my services needed moved to my new home, they told me to leave all equipment at the house as they had 'updated' equipment they would give me. The tech came a few days after I moved in and installed the touch screen, door sensors, and told me the doorbell camera would have to be installed at a later date. He handed me his tablet to 'sign' and 'initial' the documents (here's where I messed up) - and assuming that there wouldn't be extra charges for anything I signed. The doorbell cam was never installed. I called once or twice to schedule another technician, but kept getting the run around.

ADT is the worst. I had security service with Alder and the equipment broke and had to be sent in for different equipment and left my home without security monitoring during the time I mailed it in and waited weeks until I got my new equipment. Now ADT is calling me saying they bought Alder and are taking over my account and my payment date is changing. I was not happy with the service Alder provided originally and was not notified of this change in service until a call from ADT today 8/8/24. I told them I did not was a new service provider and was not happy with my previous service or equipment and asked them to cancel my account. They put me on hold for a while, then the next person I spoke with I told the same thing and they too put me on hold again! The 3rd person said I have a 5 year contract and cannot cancel without paying 90% of the total amount which I did not agree with.

ADT attempted to install an update to my security system on June 8th, 2024, and the system has not worked since then. It took from 1 to 2 weeks each time for 3 repairmen to come out, failing to repair the system each time. I had to install a new working system to get the security I need. ADT is refusing to come remove the faulty equipment, and have been lying to me, bullying me, and threatening me instead. I have gotten the Better Business Bureau involved.

I'm not happy with ADT. In 2000, we put the system in and we've had problems off and on with it. We have it on almost every window and the door in our house and we can't put camera systems up from ADT. The techs have run wires all through my house and when you call them to come and fix a camera, they say they don't have that anymore and I need to purchase a brand-new system. In my bedroom where the alarm box is, there are wires going all over through the room and the walls. The techs said they would come back and fix it but it’s been 24 years and they still haven't come back.

We've been happy with the service for as long as we've had it and felt protected. It hasn't let us down in any way. There have been some times when we've had false arms and tried to figure that out. But we ended up getting somebody that worked with us.

I received a past due bill for $166 from ADT (July 2024). I don't have ADT or any home security for that matter. When I called they stated that ADT acquired some or part of Alder Security, I went on to explain that my contract ended with Alder February 13, 2024. After being transferred 4 times, being put on hold, total time on phone was 45 minutes, Stacy asks that I email her a copy of the cancellation letter, which I do, she says ok, it's been updated and we hang up. 3 days later I get a bill for $650, a cancellation fee!! Of course I call back and eventually got transferred to Mary who said "you either pay it or it goes on your credit report because we are not waiving it" and apparently she owns ADT because she said there isn't anyone above her lol.

This company is a complete scam! There are far better options with superior quality cameras, like Ring and Vivint. ADT forces clients into new 3-year contracts prematurely. Their customer service is absolutely useless; they transfer clients without any notice or briefing to the new agent. I wasted 3 hours on the phone, being transferred 7 times, just to get relocation information. Three hours of my life wasted by these morons! DO YOURSELF A FAVOR AND AVOID THIS COMPANY AT ALL COSTS, ESPECIALLY IF YOU OWN A BUSINESS!

ADT scammed me out of some money with the help of Alder Security. This company charged me for services that did not use. Alder Security neglected to update my account as closed upon the acquisition of it by ADT. My account was closed and I have proof but ADT refused to review my proof. Leading to me to be forced to pay a balance that should have never been charged to me. Report to the BBB if this is happening to you because of Alder's negligence and ADT’s lack of compassion and integrity.

In the beginning, ADT was great, but we lost Nest about eight months ago and nobody from ADT or Google is able to fix it. I'm getting rid of it because it is ridiculous that I'm paying for something I can't even use and nobody can figure out how to fix it. Nobody cares. ADT said, "Oh, well, we can't figure it out. So it's Google's problem." I called Google who then said, "Well, it's ADT's problem. They're the ones that sold it to you." I'm tired of getting bounced around. So, I talked to my wife and as soon as our contract is up, we're canceling ADT. When we got ADT, apparently, there was a promotion for 19.99, but they charge us full price from day one. I'm up to the point that I don't care. I just wanna be done with ADT and move on. The mobile app is good. It's just I can't look at my driveway. I pay extra for that.

Dear ADT Customer Service, I am writing to express my dissatisfaction with the process I have encountered while attempting to cancel my ADT service. In June, I contacted ADT to cancel my account due to moving. I was informed by your representative that, as my contract had ended, the cancellation would proceed smoothly. I was also advised that I would receive a final bill within 2-4 weeks and that any charges for the next month would be credited in the final bill. However, after two months, I had not received a final bill. I called customer service and spent four hours speaking with various representatives, but I was unable to get a clear response. Despite my repeated requests, I have not received any email confirmation of my cancellation. Additionally, no one has addressed the issue of the credit for the two months of charges after my account was supposed to be canceled.

ADT tricked me into signing with them. I got a call on a Saturday morning about Home Service Plus. I said yes and within five minutes, I got a call from ADT. They wanted me to switch so that I could bundle and save money. I told the rep I still have a contract with Fluent. I was with ADT, but Fluent came, lied to me and told me that ADT had changed their name to Fluent. When I was talking to the guy from ADT, I told him I would switch when my contract was over. The guy said, "You've been with Fluent for two years. I'm pretty sure that you would be able to switch now."

The worst customer service experience I have ever had and over some faulty cameras. Apparently, there’s an additional charge for a technician to come service the equipment. I don’t understand what I’m paying for. I might as well buy Amazon equipment if I am going to be doing all the troubleshooting anyway. Oh and replacement equipment you have to pay for that too! Warranty is worthless.

When I bought the house, there was a contract with ADT already in effect and I couldn't get out of it. But if I could, I would. We wound up taking all the smoke detectors down because they kept going off for no reason and I never got a response from ADT about it. They haven't sent anybody out to fix it but they still charge me $55 a month for it even though I'm not using it. Also, they kept telling me I needed a battery and I ordered the battery and I never got it.

ADT is horrible. I had a problem with the neighbor and I contacted ADT because I needed cameras all around my property. I told them I wanted a camera that is going to record 24/7 and I want one that every time there's motion, they give me a notification on my cell phone. They said they have the best thing ever and I paid almost $3,000 for four cameras. On the day of installation, the camera didn't work properly. The guy that was here wiggled something there and made it work. It worked for a month and stopped. It's been a year. I have been nagging them all the time that they need to come and fix it and they said I need to pay for another installation.

We bought a house and ADT was offered through our mortgage broker. It was a free home security system with these four different things and you could add on if you wanted. I'm not very satisfied though. Before we had ADT, we're just using some Wi-Fi security cameras that did all the same things and didn't cost me anything. The way ADT set our cameras up, we don't have a 360 view of our property. The guy that installed said that he couldn't get it on the north side of my house. So we have one camera that faces the back and one camera that faces the south. So, all we really see is southwest.

I'm trying to change ADT. I don't like it. I live in Las Vegas. They used to have a 24-hour ADT agent, and they used to have 20 agents across counties in Las Vegas. One time, I had my alarm go off but it was a false trigger. I wasn't home, and somebody came. Usually, people come in within 30 minutes or less. This guy came in two hours later and said, “Hey, the alarm was triggered.” I asked, “Who are you?” He said, “I'm from ADT.” I said, “I don't see your ADT gear on.” These guys usually come in with ADT gear. They have bulletproof vests, flashlights, and batons. They looked like they were ready to take care of some business, but this guy came in with a yellow shirt, and it had another name on it.

I liked that ADT came out quickly and installed the equipment the same day. It's just the equipment is shoddy. The Google cameras do record. They're just not up to the standard that I was looking for. They time out the majority of the time that they're supposed to be on and I rather go to a better camera system. I contacted their customer service and they told me to turn it off, turn it back on, and see if it gets better, but it still didn't get any better.

I would never go with ADT again. I'm not happy with their service. I had used them in the past and it wasn't as complicated as it was this time. I had issues with devices and I tried and got help but it seemed like the only thing that mattered to them was to keep me as a customer. So even when I mentioned wanting to pay the early termination fee, it didn't seem like I was a customer. It just seemed like I was another cash coming in.

I love ADT and I would recommend them. I like the feeling of security. I added some outdoor cameras last year. The technician came out very fast, and he was wonderful. I really like my new ADT man. He is kind and very nice.

My experience with ADT has been overall positive. They’ve been there when I needed them. They called me when things happened. One time, one of our dogs got off and set off the alarm. They contacted me directly. First they tried to get me through the speaker in the house, thinking I was there. Then they called me, and I told them, “Okay, we're headed home. We'll talk to the police if they get there.” The police never showed up. But apparently, the police did come and investigate, and this dog was very, very happy. Like, “I heard a noise. Somebody is knocking at the door, and now you come home early!"

ADT is working fine. When I had some issues one time, they came right on and took care of it. I also had to get a new key fob and it came and worked fine. I'm very satisfied with everything.

I'm very glad I got ADT. Before, I would hear creaks and sounds sometimes in the house and I would listen, but I don't do that anymore because my alarm is on. I would hear my alarm go off because everything is connected to an alarm system. So I feel more secure and sleep better. The installation went perfectly fine. A gentleman came and did it. Then he went over the product with me. All of my windows and doors are marked. I would hear any entry way that somebody could possibly come in. My alarm would go off so that is reassuring to me. The little gizmo to turn it on and off is fine. The board that is in my home is perfect. It's very easy for somebody to understand, like myself. Both of my sisters have the same kind.

We moved to Alabama on the 1st of May and got ADT shortly after that. They are better priced than what we had in Mississippi. A gentleman came to the house and asked us to sign up and gave us all the details. He was here for about an hour. He explained everything and gave my new details. The installation was not so pretty though. The guy came and he did not have all the equipment. Also, he was supposed to come back but he didn't. Then when they sent somebody else, they didn't send them with all the details. He had to leave and come back and get more equipment.

ADT did what we asked them to do, and they delivered on what we were sold. The house that we purchased had ADT in it, so we reached out to them to see what they could do with the system that was there in place. I had them come out to do a survey to see what we had and needed to do. At that time, the components that we had for some of the windows were not new enough to really work with the system. So, we decided to just upgrade the system. Everything went smoothly. We got that done in the afternoon. We got all the windows and all the sensors put in. It didn't take any extra time.

I stayed with ADT but have wanted to cancel for a long time because the rates go up increasingly, and when you have a problem with your alarm, you don't speak to somebody from the United States. You speak to somebody from Indonesia and that is a big problem. Once it was almost like Dubai and I couldn't understand what the lady said. And the second time, I called when I had a problem with the beeping sound going off and I didn't know if it was the main battery that's located down the basement, which is a huge battery that you got to buy from them for 50 bucks. I got this person who, on a very early Sunday morning, I could barely understand. I asked her if I could speak to somebody else and where I was calling. That was when I found out she was in Indonesia.

Before, when the alarm went off, I got a phone call right away, in less than a minute. But now, nobody calls me. When I had a problem, I called customer service but they could not figure out what happened until I figured out by myself. I got two keypads - one is installed on the wall and the other one is wireless. For the wireless one, they were supposed to come with the adapter. I called them if they could send me an adapter so I could install it on the wall. But no one answered my phone call at all until today. It's very hard to a the representative. I called the guy that sold the system to me but he never picked up the phone. Also, compared with another company, ADT costs more. I know about the quality so that's why they have to pay more maybe but the price is going up. It's very high right now without a notice.

ADT's reps have always been very helpful and if we had an issue, they've always come out and it's always been a pleasant situation. We started with the basic package and we just upgraded. We like the service and the fact that we have the cameras everywhere. We can set the alarm then if we are not home and we have someone that needs to get in the house, we can disconnect the alarm so they can come in. We really like that. Then, once they're gone, we can reset the alarm. We would highly recommend ADT and we have recommended them to all of our friends.

ADT sucks. I was forced into getting it. A guy named Angel told me he'd never let me down, but I haven't heard from him. I told the other representative that tried to talk to me, if he brings his stuff back over, I have a case. I would be going to court behind that issue of him lying to me the way he did. The service is worthless to me. I'm having too many problems with it including billing. There's a lot of stuff in there. I had the service once and thought it probably changed but it didn't. It's lousy.

When I bought the house, it was a deal through ADT to make the insurance cheaper. But I like ADT so I stayed with them. The installation was easy. I called the people and they came. The guy had to come back twice because I didn't have the internet set up yet. They were friendly. I'm very satisfied with the system. It's only 65 a month 'cause I have it on auto pay. I'm gonna call them back to add more sensors to the windows. My house has sensors and an alarm, but there are certain windows I would want to have sensors as well.

ADT has been good for me. It's not expensive. Every time I've had to call and ask questions, I've gotten answers right away. They're very helpful.

We've had very good service with ADT. We needed help when our new doors were put in and we had some good information from ADT. Someone came out to help us with taking off the old connections with our doors and putting new things up. We've also had courteous and timely help when we've inadvertently done something on the alarm. They've been very reliable and responsive. I make a phone call and I get my answers, and what's needed to be done is done. We've not been pestered by them asking us to upgrade or we have to do this or that. We're comfortable with what we have and the cost is easy for us to handle.

I had my own system but was having problems with it. I went with ADT, and I'm very well pleased with the system. When the panel went bad, they were able to fix it the same day.

ADT was secure enough for my supervisor to use them on their business. They've been around forever, and they're a well-known brand name, so I trusted them. We spoke with Katie, the ADT rep. She's the one who took care of making sure the install took place for the business. She came to the business and looked at the layout initially and then we worked with her later on. Katie was very personable. We asked a lot of questions, and she had all the answers. Even afterwards, she gave us her phone number and said, "If you think of any questions later, just give me a call or shoot me a text." She was very accessible and very friendly.

I used to have the name of a customer relations person called Rochelle, and when I call, she never talks to me. I also called another rep's number, Mr. **, and he also doesn't answer me or return my calls. That's the thing that I get very angry about with ADT. I'm not happy, but I need the security. That's why I keep it. However, ADT's price is always expensive, and every time I try to transfer something and I call ADT, they want to charge me. I hate ADT for that.

Horrible company. Scammers. They lied and extended the contract themselves without my consent, withdrew money from my bank 4-5 times a month, and in different amounts that were not agreed upon!!! I had to block my automatic payment. They blatantly lied that they upgraded the system in the house when no one was home for 2.5 years, and I was in another state with my dying mother. My house was robbed twice, and the system did not work, the police fined me $50 for each false call. Blatantly lied that I signed a contract for another 5 years, and extended it themselves without my signature and consent. Several days on the phone 4-5 hours with ADT. I received bills for five years and fines without signing any agreements and contracts. It was a real mockery. If it were not for the help of my lawyer, I would not have been able to put an end to this lawlessness and mockery. AVOID THIS SCAM COMPANY.

I liked ADT based on the reviews and from my past experience talking with people who had them. Dealing with the reps was good and I’m extremely satisfied with the system’s features. There should be an additional key fob though.

People should go with them. I've had my house for 23 years and that's how long I’ve had ADT. ADT used to sublet to different people so when I got a real agent to come in, they were laughing at my system saying how outdated it was. But I've upgraded my system to the latest version of ADT. I went with Ring with the doorbells and the camera. But my system is with ADT and I have one ADT camera in the house and one in my front garage. They are gorgeous and I’m glad I got them. The Ring cameras have been working with the system and ADT is on it if anything happens.

I compared ADT with another home security system and the subscription was a little bit higher. The installation guy was good and I had no issues at that time. But it was a couple of years ago and it’s been a while now that I haven't been satisfied. We have a back camera and it wasn't capturing what needed to be captured and not recording. If I wanted to see if something happened, no feature on the app allows me to go back and see it. And even though it tells you that you can put the last 50 events for all cameras, it doesn’t. It only shows the recording of the front doorbell Ring camera. But it does not show anything of the back camera. So, I’ve been very dissatisfied with ADT, which is why I don't want to continue my contract with them. Once the contract is over, I just want it to be completely over. I contacted them and they put whatever feature on there and charged me an additional $10. But that was just a waste.

ADT has been around for as long as I can remember. I just upgraded my system and I'm very satisfied.

The installation was good and I was satisfied with it as well as the camera and the alarm system that’s been working. I like it. ADT has a new equipment or the one that I have can be a better system and I’d like to get more information about it.

ADT did a good job with the installation. But I keep having problems. I'm dissatisfied. And this is for my security reasons. My cameras are good, but my sensor on my office window would not stick to my window. I now have to buy double-sided tape. It would keep going off. I had an alarm alert. That was when I was at work. So, it was a big concern. Also, I'm having trouble with my garage. It keeps opening when I leave my property and I set my house alarm. And it would be open all day. I have told them that before. And it happened two times. I disconnected it because I didn't wanna risk my house being broken into while I'm not home because the garage is open all the time. I called ADT and I reported it. They came and couldn't figure out why it did that.

The system didn't work right off the bat. ADT charged me for a service call although I had the protection plan. There have been several charges done that weren't warranted. To this day, there has been a camera that has not worked properly. The cameras are mine. Now, it's my fault. It's my problem. That's their excuse for all of it. Once they got me in the contract, it's like, "It's your problem. And if you get out, then we charge you for the contract and we burn your credit."

I signed a five-year agreement with ADT, and I regret every moment of that decision. Cost was one of the reasons why we chose them. Also, we like the motion detectors. But I hate their camera. It only records 30 seconds and nothing else. And it doesn't store everything. It misses a ton of stuff. I can look at my phone now, and it probably won't show me leaving my house this morning. Sometimes it would go three weeks without any recordings at all. ADT just said they could send a technician out.

I'm not happy with ADT, and as soon as my contract is up, I'm not going to be with them. I will badmouth them to everybody. I was sold equipment I didn't need, probably because the service technician would get a commission for selling me stuff. I was pressured, and I needlessly spent money on it. So now I have two control panels in my house, which is ridiculous. But that was what he wanted to sell me. And that was what I had to do in order to continue service.

When we moved into this home some 26 years ago, we wanted a security system and ADT seemed to be adequate. Early on, there were a few things, but everything was taken care of. I'm probably going to be in need of a replacement keyboard. Everything else seems to be okay. We're happy with it.

ADT's rep knew what he was doing and explained everything to the best of his ability. The guys were doing my windows and they had to take off all the gadgets off all windows. I didn't know how to assemble it back together. ADT they just sent me the package, where no one came and helped me to put it together, for me to install it myself. The instruction came with it. But I'm a 65-year-old woman. I tried to give ADT a call. They gave me the runaround to a point where I got annoyed and said, "Okay, forget it." The guys who installed the window helped me figure it out. Our system still works fine.

When we were walking around the house, the alarm didn't go off. We wanted to get sensors in the basement. We've been trying to reach out to ADT for that. We haven't got anybody reach out to us about it. We can make a schedule. They said they were coming last week, but nobody showed up. We are still waiting. They are trying to call today again, but nobody answered the call. Other than that, I like the alarm going off in 20 seconds if we don't turn it off.

I used to have ADT long time ago and it was the real ADT guys, not somebody they hired on the side. I kept getting tricked by the people who got me to sign because I thought it was ADT, but it was those guys. They just have their everything. And in order for them to come back to fix it, I would have to pay and that's why I'm not pleased. These authorized dealers ADT uses are terrible. They do anything to get you to the sign. I thought ADT is doing that, but they bring their little crew in and do something fast. And when I let them know something is not right, "You're gonna have to pay for us to come back out."

I had ADT in my previous residence and we recently purchased a property so we had to get the system done again. There were some miscommunication and some issues with some of their electrical technicians that were coming here. That was the only negative I have with them. I had to go and get an outside contractor to install some stuff and when I wanted to get reimbursed for what I was paid, they never validated the service from the third party. I had to spend more than the contract, even though they were the ones that brought in techs who were not ready. They didn't have any equipment and didn't know what to do and there was no senior technician with them. I have the sensor for the door, the heating and cooling system, and their security panel and it's good. Also, their apps are pretty easy to handle.

I chose ADT because they secure the Pentagon. I made a huge mistake. I attempted to upgrade my security system because I have a stalker who is likewise on the Federal Watch List. He was arrested in my driveway and was charged with a felony and two misdemeanors. He is out of jail. I am scared. ADT was supposed to add two cameras, two doorbells, a fire alarm, eight window sensors, and two glass-shatter sensors. I have had two technicians since I scheduled my upgrade. One who broke my attic stairs entirely, and now I have a hefty bag taped over my attic trap door because there is a two-inch gap sucking air conditioning. He was 6'4" and seemed over 300 lbs. He said he would return the next day to fix it. He did not.

Dealing with the sales person was very good and the service guy who set the system up was wonderful. We were away and I had some questions about how it was gonna work and when I got notifications that the WiFi wasn't working. I talked to them about that and they were always very helpful. They were right on top of things and knew what they were doing. I was very pleased.

I’ve never had a problem with ADT before. But just lately, I had a problem with payment. ADT was saying that I didn't pay but I did. Finally, I had to call somebody else because their customer service wouldn't help me. It took me some time to fix the problem because I was reaching the online customer service. Then, I called them and it didn't work. I also told them I talked with my bank. I finally called another number and spoke with the main manager. I'm good now though I had a problem lately that my app on the phone didn't work for a time. But I arrived here and it started working. My worry is that it won't work when I travel. But ADT says it will.

The worst customer service and least transparent sales/contracts I have ever encountered. Their billing practices are very predatory, a complete bait and switch. I would never recommend ADT to anyone, they do not protect you from criminals, they are the criminals. Dealing with a telecom or cable TV company is a more enjoyable experience.

I spoke with a representative about the problem with my camera but it was not resolved. Until now, I still have a camera that is not working. Dealing with the rep from ADT was nice but I was not given the option if someone is coming to fix it or resolve the issue. The troubleshooting option on ADT’s website is not helpful.

When I first moved into the place, a salesman from ADT came to my door and was offering a good deal, which turned out to be not such a good one. What I ended up with was not the same. It was a mess getting things hooked up properly. A year ago, the cameras weren’t working. And then, I had somebody put an alarm on the door. The guy who came after that said that they put the wrong thing in there and they shouldn’t have done that. So, he put something else and there was some problem after that. Everything has been resolved with that issue but it was not an easy thing.

We had just bought a house and ADT was doing door-to-door. They had a good sales guy and we went with them. The features are fantastic and we're very satisfied.

I went with ADT three years ago and it's been good, so far. Someone activated the alarm accidentally before and they called me right away. But I feel like they raised my pricing and they didn't even tell me. They should have communicated that with me.

My system was outdated and I was looking to switch plans. The service provider that I was with was gonna charge me about $2,500 to replace one of the panels. But ADT pretty much did the whole house for under $1,000. Plus, I no longer had to use a landline. So that was a saving. The technician that came out for the installation was good and very thorough. They do try and upsell you. But I stuck to my guns and what made sense. I ended up with a better system anyways because the fire is connected now to the central station, whereas my previous fire was not. So it was definitely a great value that ADT offered. At first, I was trying to get used to the system. That part of it was not as well explained by the technician. But I was able to call him and he answered my questions immediately and was able to fix the issue I was having with the alarm. So overall, it was great.

The house that we bought in the new area had an ADT system. The features have been great. We added two Google tablets and also some alarm. The technician was amazing. He went through everything. He taught us how to use the app. He helped us download the app and made sure that we were logged in.

I added the camera system and I tried to get ADT to send a rep out and that was the hardest thing ever to do. I never got a rep to come out to see. All the rep that I talked to did was give me pricing on cameras. But the cameras would not work with the system that I had to begin with. I have to have an up-to-date system. So that cost me a whole lot more extra and I wasn't planning for it. During the installation, the guy spent about three hours just working on the phones. I told him, "You better call some help." But he said, "No, I could do it." He didn't get it done till about 6:30. I said, "If you would have more help, you would have cut the time in half."

ADT is good, and we like it. They provide a good service. We had a guy come out here who was very heavyweight and to reach the box in our garage, he had to lean his ladder against our refrigerator, and he put dents on it. ADT compensated for it after I said it would cost $400 each to replace each door. After they heard that, they gave us the sum of money my husband originally wanted, which was $100. It took a long time to get the money, but we got it. But otherwise, alarm-wise and service-wise, they've been great.

ADT came down and they stayed down here until night trying to get my system fixed up. Right now, it's not working because my cable got cut off and I don't know if that has anything to do with it or what. I also tried to fix my alarm system with my phone but I couldn't. I tried to call that little guy named Bradley and he made it sound like he was going to send somebody down here and get the system to start working like it should. But he never did because he kept telling me that I need to charge it up, which I do. Also, they didn't give me any sign to put in the yard. So, I'm not really happy with the way things are right now.

ADT is a trusted brand and I don't have any issues with them. They're not the least expensive but they have excellent customer service and their equipment is pretty good. One time, I had a false alarm where I had contractors at my home and they opened the wrong door. ADT really ticked me off because they couldn't turn the alarm off. I was away from the home and they said I had to get the app. So, I downloaded the app and it was easy to navigate. But I went through all the rigmarole and I still couldn't turn the alarm off because of the mere fact that you have to subscribe to an additional service. So, I was not happy with that incident. On the other times when I had false alarms, they would call me first and the cops were not dispatched because once they called me, I intervened.

I've been with ADT for a lot of years, but I'm thinking about getting rid of them. They changed my system but they kept the old monitoring devices in my house that I've had since I've had ADT. I'm thinking about going with somebody else because I'm sick and tired of them. I still have the equipment in my house from 2010. Technology has changed since 2010. I still have the old equipment, which I don't like because I had a problem with it yesterday. I have had offers to get it upgraded which will cost anywhere about $200 or $300. I can go to another company and don't have to do that. When some of the telephone companies have customers who have been with them for a long time, they give them discounts. ADT doesn't give you anything. Everybody runs promotions. ADT doesn't run promotions for old customers. I pay my bill on time. I have never been late. So, I'm pissed with them.

ADT products are awesome. When I moved in, I had an ADT system in my house. There was an ADT sign at the front of my house since I bought it. It's still there now. When I called to switch over the system to me, it was easy. My service package was very good. It's a bit too expensive, but I got a really good package and a good value. I like that they have options. You can pick and choose what you want. I liked seeing all my options and then being able to pick what I wanted to. There was no pressure, too. The rep was like, “Here's what we got. What do you want?”

I have been a previous ADT customer. I liked their quality service. I'm using them again and I've been with them for over six months. Their reps were good, straightforward, and were able to get me a package I was looking for. The installers did a good job. They installed the items that I requested, but I did, from that discussion, also get a smoke detector installed and they came back and did that at a later date.

I had ADT before. I went with them again and the installation service was horrible. I spoke to their customer service team and had a clear understanding about what's going on but when they sent somebody out, nothing was done. I bought my own doorbell and my own thermostat and replaced them, but I'm still paying ADT for both.

I'm not impressed with ADT at all. I was misled by the sales rep at the very get-go. They had a specific amount of equipment they would put in with the contract that the developer had built into the cost of the home. Then they had all these add-ons and when we were discussing the products that we were gonna go in place, they told me one thing and did another after I declined spending another $4,300 to upgrade the system.

We purchased a new home, and we had ADT installed. They did very well. I'm very satisfied with the features of my service.

My ADT experience is really good and I appreciate all the employees who worked with me. I was with another company for 20 years when I lived in California. When I did talk to ADT, it was the right price. So, I went with them at the time. The first installation was good, but then I had problems. A guy from Mobile came out and it took him all day long. I found out that I didn't even have the alarm service for about six months because he had messed up the wires with my phone and I didn't know what he was doing. However, I was compensated by ADT. They knocked the amount that I had paid and reimbursed me with that. I did discontinue my service because mine was running through my landline, and I turned off my landline. Another guy came out and installed it and did the work. So now, I'm back in service with ADT.

I've been with ADT now for about 20 years and I've been satisfied. I stayed with them because I was pleased with the service and I had no need to change. They met all of my demands. So, I have nothing but good reports. Whenever I've had a need for service, they were very prompt and professional and courteous. I was relocating a device because of a window change. I had them on my windows and they replaced the window. Therefore, ADT had to replace the new sensor in the window. It worked out fine.

My ADT system's features are good. I like the cameras being accessible from the app. I like to be able to talk through the doorbell no matter where I am. That's very helpful. It's just I had issues with my security system and I went through a third-party vendor because ADT would only come out for the first 90 days. It says low battery and the sensors are off and there are all kinds of issues with it. And when I would call ADT, they'd only put somebody on the line and they would say, "Reset your system," and they were like, "If you want somebody to fix it, we're gonna charge you to come out because it's past your 90 days." The first 90 days, stuff was happening and somebody would come out the next day and fix it. So, I was like, "Okay, this is great."

It's been good and bad with ADT. The presentation took about three minutes and I still don't know how to use the system very well. There's still a lot that doesn't work right. The panel hardly works. You never know what's going on on it. It doesn't tell you anything. The doorbell hardly works and the back camera likes to videotape cars driving past my house. When you call ADT and try to get ahold of someone, you never get a live person. It's just there for show.

My daughter-in-law has ADT on her house, which was why we knew to get it because she's satisfied with hers. My husband accidentally set the system off and the police was here before we were at our house. When I talked to the person who was on the phone at the time it was going on, he was very professional and he walked me through how to turn it off. ADT is great to have. I feel safe. I saw how it worked when it went off accidentally so I know. I am well-satisfied. Everything works good and when I needed something for the insurance, they sent it right away.

The installation wasn’t great but it was okay. The guy who was there was so big he needed two ladders just to climb up and drill on the side of the house. And when he was in the house, he could barely get around. He was using a work cart like a walker and scratched a couple of walls. I called the agent who sold me the system and told him I didn't want him back in my house. But they still sent him back. It took this installer four times to come to my house and finish the installation. I wish I had some cameras that recorded a little bit longer. All I get is a 20-second clip. I have my front and my back covered but I need two more cameras for the back of my house, and I wouldn't mind having one in my garage as well.

I had Ring but I thought ADT was more thorough and went with them. Everything went smoothly and I'm satisfied with the system.

My husband got the ADT medical alert and we decided that we should have something on the house. We checked out ADT and we liked their prices. The guy that came and installed the system was nice. He was here until 11 o'clock that night to make sure he had everything working right. I'm very satisfied with the system. We had somebody that come up in the yard one night, and he saw the doorbell. He was tiptoeing back out of the yard thinking that he hadn't been caught on camera. Even just having that doorbell out there, it alerted them.

I've been with ADT for 12 years and at one point, they gave me a new central box but other than that, I'm still using a couple of cameras that are not the newest model. I have some motion sensors, but part of that was disrupted when we had to clean out the furniture in a couple of rooms to have them painted, and things never got put back exactly like they had been. I haven't been on the website to check them lately so I couldn't tell if they're working.

Don't go with ADT. I have a simple package, but I won't do any upgrades through them because they charge for each additional camera or sensor.

There are more updates that I should be offered without me having to pay for them. I know people who has ADT. The keypad is more of an updated version than what I currently have. I inquired about a change and was told that I may have to pay extra. If I were to get a new service, I would have updated equipment rather than what I have now. I've had ADT for years and as products are updated, the customers should be updated as well.

I had an alarm company when I was in Rhode Island, and talking to somebody was more personal with that company than dealing with ADT. Now that I'm four years in, the batteries are letting go. I don't like spending $16 on a battery when it's supposed to be a 10-year battery. Another thing is once I change the batteries, I have to get the whole system to get reset. When the battery comes out, ADT should send somebody out because I'm paying for the service, instead of doing self-service and having to stay to stay on the phone for 15 minutes to get them to help me. My bill is still the same. It's not going down.

Every time I contact ADT, they're very diligent. When I needed their technical service, they were right there to assist me and the timing for the appointment fit my schedule. I added another camera and a technician came out and did it real fast. They came out exactly the time they promised and the pricing for the product was good. I am very pleased. What I'm paying for, I'm receiving.

The sales visit and the installation went very well. I'm very happy with ADT.

ADT could have been a little bit more thorough with the installation. Because my husband and I are elderly, I thought they would have done a little bit more instructing on how to use some of the menu items. The tech was very pleasant and did what he had to do, but he could have been more thorough. ADT is a little bit on the pricey side. I also don't always find their website easy to navigate. Other than that, I'm very satisfied. We like the equipment. It does what we need it to do. I feel safer having it.

I'm pleased with ADT, and I would recommend it. I researched what the best providers were and narrowed it down to two, then I talked to them and went with ADT. The installer was very knowledgeable and a good guy. Now, I'm getting ready to add to the system. We redid the outside, so we're gonna need to do some more equipment on the windows and we want another camera.

I went with ADT because they're a national company and they're easy to work with. The system works well and as advertised. The company is always responsive and their app is easy to use.

ADT is a good business, and I've been protected about 12 years with them. When I'm on vacation, I always know my house is secure. I like the key fob they have and the quick response of calls. There has been no hesitation. When my alarm goes off, they always call to check on me. When the kids accidentally opened the door with a lawnmower, it set the alarm off and they immediately called back to see if everything was ok.

I've been very satisfied with ADT. Over the years, I've had cameras and sensors go out, and they've been very responsive in taking care of the problem. Their products are very good. I've had them in for 20 years. I just had to update my cameras.

ADT sucks and I can't wait to get rid of it. The system goes out at least three times a day every day. I'm just waiting out my contract, then I'm done with it. I have another year to go.

I've had ADT for years, and my experience has been fine. I'd recommend them.

I've had a good experience with ADT. The price is fair, and the system has always worked. I hadn't had any problems. They were supposed to mail me something to upgrade myself, and I never got it. I called, and the technician came out and did all of it.

I had ADT in my other house but it has been nothing but a nightmare since we moved. I wanted ADT because I'm out in the country. So, service isn't good out here. ADT told me I needed the system wired in the house so it would work better. ADT came out, ran all the wires for the system. The stupid builder came out and sheetrocked over the bundle of wires for the voltage. So, when ADT came out to put in the system, instead of not putting it in, because the system I bought, they could not put in, they just decided to drill all new holes in the ceiling, in my shiplap, and put up a wireless system. They put in a system I didn't pay for. I prepaid for the system that was supposed to go in my house, and they put a different one in.

I'm having a hard time with the bill. I can't afford it anymore. Each time I tried to cancel, ADT talked me out of it. But I'm satisfied with everything that came with the system.

I shouldn't have got ADT. But it sounded nice. I do not set the alarm when I leave and when I go to bed. It's just there on my wall. But if my door was open, it would say front door was open or back door was open or window open. So, if somebody wanted to sneak in, it would tell me where they were coming in at. But when ADT's salesman came here, I do not have Wi-Fi, and I was not informed that I needed a Wi-Fi for the thing to work completely right. So, I always get these things on there. If I cooked something and it got smoky, it would go off. So, the smoke alarm works. But I would not have got it if I had known everything. Also, with a lot of the updates, I would have got it updated, but I would have to call ADT. And they would have to do something online and it would be a pain in the neck. As soon as my contract runs out, I will have it yanked out.

I'm an ADT customer since the 1980s. I don't like the policy now. I'm in my 80s now. I'm not checking each battery. Some of the stuff is wireless. Some of it is not. The last time I figured it out, and one time I couldn't put something in. I had to call the neighbor. I used to be a lot more satisfied with ADT, but I haven't changed the system I have in the house now. There's too much. As far as calling, it's a direct conversation when you call. If you want this, check one, this one too, and then you get on the line, but the line is busy or they hang up on you. They should have a little better system that way. Customer service is very impersonal. I'm an old timer. There's no initiative taken on the other side. If you're talking, they'll say, "You have to do this." Right away, it's the cost. "This will cost you this. This will cost you that."

I live by myself and it's just the security for me to have ADT. Once techs got here, fixing an issue would take not over 30 minutes. Sometimes we troubleshoot over the phone. I could do what ADT told me on my end, and they would tell me what to do. And if it couldn't be resolved, they would come out. They moved my box to a different position because I would go out sometimes and forget to turn the alarm off. It would ring, and here came the deputy. And ADT told me if I kept forgetting to turn it off when I went out to reset it, they would have to start charging me. So, they came out and put it in a place that I couldn't miss it going out. And they set the alarm where it was loud so if somebody came in, my neighbors could hear the alarm going off.

ADT's salesman was very pleasant. That was why we went for it. But the service package is just a waste of money because they are not doing anything for me. If our camera is not recording anything, ADT couldn't provide me anything. And my camera doorbell always breaks down. That was the third time we had to replace it. And ADT wanted me to pay for it. They install, they should pay for the technician who comes to the field. They installed something that doesn't last six months.

I feel like I was tricked. We realized that our system needed to be upgraded, and since my husband and I are both retired, I called to cancel the monitoring because we're most of the time at home now. ADT talked me into doing the upgrade and said that they would do it for no charge. They told me that my monitoring would be 22-something for a month. They sent me a contract to sign, it didn't have that 22 in it. So, I called and told them that I wanted something in writing or something to tell me that that would be my monitoring price. They told me they could not do that until it was installed, that they couldn't make those kinds of changes until the upgrade was done.

ADT's sales rep was great. As far as service afterward, if there was a problem, we don't know who to call, whether we call ADT or the actual manufacturer. There's a little confusion there as far as who can help with what matter. But outside of that, it has been good. The initial cost which does not have anything to do with ADT was a little pricey for what I thought. But as far as the service itself goes, it's okay.

Somebody referred me to ADT and dealing with the rep was good. I’m very satisfied with the package I got.

Everything sounded good when I was dealing with the salesman. Afterward, things took a turn and I was trying to cancel, but it wasn't happening. When you talk to them, they seem like they're very helpful. But there's no follow-up behind that. I got ADT for my house and then my mom had a stroke so she moved in with me. I called ADT and told them that I couldn't have it because there was no use in having it. My mom will go in and out of the house and with the alarm, she'll probably set it off and I might not even be home. The features are good but they just didn't make any sense with her being in the house. I asked if there was any way to cancel and the rep said I couldn’t.

ADT stinks. The system was good, but their customer support went down the tubes. Before, I had the ability to monitor my alarms on my Android phone, but they decided, “We're not gonna do Android. We're gonna go to Apple.” So, no matter if I had Android or not, still, they would do away with that whole system. So, if I wanted to keep that, I would have to get an iPhone. They said, “Tough luck. It's either upgrade or do without.” I complained to them, “Why don't you come up with the money to get the iPhone then?” “Oh, no. That's on you.” It’s very strange.

Many years ago, I had some issues and ADT corrected them and explained how I could take care of them in the future. The system is simple to use and when I've gotten an alarm usually by an accident, I've gotten a call quickly. The customer service is always very good. I have one zone that's not working properly. So, I'll have to get somebody from ADT come out to figure out what's going on.

ADT's pricing is good and easy to work with. I just had my windows and doors replaced. So, I had to call ADT back in to reestablish the system, which they have done. I had some problems in the past, but those have been addressed and the system works fine now.

Customer service was fine. But I'm not satisfied with the system. The cameras only shoot so big of an area. We thought it would shoot out in the yard when we put it together. And the rep said that the doorbells only shots up and down instead of vertical or out in the yard, horizontal. We like to see the whole outside, down the road, down the street. But we didn't get that. We have that at home. We got that at the other place. But ADT they said they don't do it here.

In 1969, ADT saved my mother's life. But since then, their service has gone downhill to the point that the homeless could not use them. It's ridiculous. My aunt's service went bad. I called them. ADT came out and repaired it. And they said, “We can't repair this. You have to buy a new one." That's not right. I still have it at my house. But I have nothing that I could say that is positive about they care for anybody.

ADT is a reputable firm. We've had them for a long time and their systems work. They're a company that you can rely on. They have been responsive every time I’ve called them and if I needed someone to come out and do something, they schedule the appointment, come out and take care of it. So, I haven't had any problems with customer support. My sense of security is good. We feel comfortable and secure.

We have a basic system but we have our own security cameras. ADT has been fair. They only raised our rate one time in several years. The customer service has always been good. They're always on top of it and always polite. If I'm cooking bacon and it start to smoke, they're on it. I'm getting a call right away within seconds of the smoke getting to the detector.

ADT's core service is excellent. The alarms work and the police come immediately when there's a problem. ADT notifies them immediately if something's going wrong. We've had ADT for years, and the quality of the service in response to a real incident of the alarm going off, which is their base business, is excellent. What's terrible is the customer service. When you call, you have to wait forever. Sometimes, you call, you talk to somebody, they pass you to somebody else, and the call disappears into the ether. Sometimes, I call and talk to somebody and they say I should talk to somebody else. And then the other person doesn't know what's going on. That is appalling. Their billing is incomprehensible, and they don't seem to understand how it works.

There has been a couple of times that the smoke alarm went off and ADT didn't call me. But usually, they would. Other than that, their reps were fine when they came and put all the sensors on the windows. I'm also happy with the features of my service package.

You can have security and still things will happen. But with ADT, I feel more comfortable. My alarm system functions fine and I got the best deal. I would recommend them if a family member was looking for a system.

ADT's sales rep and installer were very good. So far, all is okay with my service.

I've been a customer of ADT for a while and so far, I haven't had any problems with. Recently, I paid for someone to come out because I needed a service for a battery in one of our motion detectors and it went fine.

ADT changed my system out one time to give me a more current system. But it would be nice if they were a little more proactive versus when they come in for a service call. Because if there were things that were new that I should know about, I would like to know about them. At another time, I had a yellow light on the system and they gave me instructions of something to do but it didn't work. When the tech came out, he said that was because they were telling me the wrong thing. So, that part wasn't very good because the person on the phone gave me the wrong instructions. And when they sent a tech out, they told me it could be billable. Also, we had a false alarm several years ago and they took care of it. But yesterday, somebody set it off by accident in the house and I never got a call from ADT even if they have an automated service call. This was the first time that that has ever happened as they would normally call right away when you set the alarm off.

The ADT system is very easy to operate. I had one before and it was awful. With the ADT system, all I have to do on here is push two buttons and it's done or push four buttons and it's unarmed. It physically is weighted enough that it stays put when you push buttons. It's handy, visual and digital. I like all that about it. However, I get all these notices every time that I go out or come in and I don't know what they mean. The sensors are in red like there's a problem. I couldn't understand when it would say something about the kids' rooms and nobody even goes in there. I go and check the locks but nothing is disturbed or anything. I've called about that but I've not gotten any answer and I've not had anybody call me back. They didn't explain to me what kind of notices I would get and that I would get them every time there's activity on the camera.

The system has been easy enough to turn on and off, and I like the cameras and the app. ADT is well worth it for the price.

Be very careful doing business with ADT because they tell you one thing then they change the rules over time without telling you that they did. There are batteries in these things and they used to pay for those. They stopped paying for them, but they didn't tell us they did. We had a defective unit that had to be replaced. They replaced it but they charged me labor and didn't tell me they were going to. In the past, they never charged for labor when they fixed the system. For a long while, I was very satisfied with ADT. But right now I'm dissatisfied. They fixed the thing but it took them three days to fix it. That's poor service.

A few years ago, we upgraded from a landline to the new wireless system, and it's been good.

ADT is not very good. I tried to call them six times just trying to see if they can come out. They don't have time. We can't get our schedule correct to get them to come out. I've been with them for 10 years. They still haven’t resolved my alarm light situation on a dash alert I have, and It’s been 10 years. It sucks. They keep coming down, wasting time and can't get it fixed. Also, even though the alarm goes off, we don’t get an automated call that tells you, “Hey, your alarm went off.” I’m glad there are no emergencies because they don't have somebody out. I was also asking for an update but I couldn't get a hold of them at the time. You gotta wait so long to get to somebody.

We've had multiple installations because they changed things and they've always done a great job. I'm very satisfied with the service.

All of a sudden, ADT went up four bucks and some change. Also, it takes me several days to get somebody out here when I need something. I've been frustrated with whatever the process is. In the last couple of weeks, I had issues with my doorbell and my driveway. They said the people that I get my internet from needed to do something in order for me to get my camera back up in the driveway, but the internet provider said they could not do what ADT was asking. That frustrated me as well.

The techs at ADT walked me through the problems that I was having. It's been like having a tech in the house, and that's been very nice. The system works very easily and wasn't hard to master at all. I like the remote capabilities of being able to use my phone to turn it on or off. I also like knowing if the alarm goes off, I get a warning on my phone. I'm very secure having the alarm turned on. I turn it on every night before I go to bed. It's a very reliable system and reasonable as far as cost.

I switched over to ADT three years ago, and they have met my expectations. I'm happy with their service.

After reviewing the different systems available, I was satisfied with the features and the price point of ADT. The rep was knowledgeable and wasn't pushy. I have the service that I want and I'm happy with it. The functionality seems to do everything I needed it to do.

I had a great experience with ADT’s salesman named Carlos **. Not only Carlos provided a great initial service; he went above and beyond his sales duty for his customers. To make a long story short, a tech took my keypad and didn’t even answer the phone when I called him. I called Carlos, he went to pick up the keypad then brought it back to me. I highly recommend Carlos for all your security needs.

I had to get a technician to come this summer and to reconnect my system to my new WiFi and change out some batteries, and he was very helpful. I'm supposed to get a new Ring doorbell, but I haven't received that. I thought he ordered that. I have outdoor cameras on my porches and around my pool area. I like all of it. And it notifies me with email and text. If I didn't get the alarm turned off, it would call immediately to make sure everything was okay before they called 911 and I'm very pleased with it. I would recommend it if people wanna feel safer especially if they are living by themselves. It would be a good thing. They could push a button and would have help there immediately. I feel very secure living in this area. We're not very populated, but I'm a little bit off the road. If something happened, somebody would come help.

We've had ADT for probably 20 years and the service has been good as long as they keep the quarterly rate at a fair amount. I would like to modernize my equipment but several hundred dollars per camera is a little expensive. If they lower their prices, I may upgrade my system. ADT is very quick. A lot of times we'll forget and the alarm will trip, and we’ll get a text message instantly. The techs provide quality service and they're professional. They also present you with an ID that shows that they're with the company. I would recommend ADT.

I've been with them for over 10 years. The system has been great and my favorite feature is the accessibility. Also, from the times I've had to use their customer support, it's been pretty good.

I've been with ADT for so long and I'm satisfied with them. But sometimes the system is delayed or I'll phone a number and there's nothing. It won't connect. It's rare but it does happen.

I had a minor issue with ADT and I got in contact with somebody in the Dominican Republic, and we got the thing resolved. I was good to go. I just wish the salesman who sold it to me hadn’t quit. After I had it a couple of months, they should have followed through on it to make sure I knew how to operate everything.

The ADT reps were very courteous when they installed the system, and they were right on it when the alarm went off. Water spilled over on my stove and I set it off, and ADT was on the phone. Before I could hang up, a fire truck was out front, and they were there at the front door. I said, "There's no fire," and they said, "We don't need to come in?" I said, "Not, unless you want to." All in all, it's a good alarm system, and we've had no problem with it.

ADT had good advertisement. So, I thought I'd give them a try. They came out and installed, explained to me what they were gonna do, and they did it. They were very good. Everything's working good.

The lady said my ADT bill would never go up but it did. It was $69 and now, it’s $73. I've been considering paying a one-time fee to have some installers just install all around the house like an independent contractor. You just pay one time and be done with it instead of paying once a month. Also, the wireless doorbell should be included in the package but it's not. You have to pay extra for that. I changed the Wi-Fi router and I don't even remember what the password is. The lady told me that I would need to go into the modem and set the password back to what the old one was or get a ladder, go up there where the cameras are, and hit the reset button on the cameras. I told her I couldn’t do that and she told me that once they come out to do it, that'll be 149.

ADT’s system was already installed in the house when we moved in so it seemed a natural choice to continue what the previous owners had done and it's been a good experience. Every time I've called, the customer service has been excellent. ADT worked with us on a monthly bill, which I appreciate. The system works every time I try to use it and seems to do what it's designed to do. We don't have all the security features that I would want ideally. I can't afford that level of coverage but I have a good sense of security.

I had ADT give me a quote and their price was very high to replace an old system. So, I have another outfit that I'm looking at now. I have an older system and some of the cameras don't work as well as I'd like. So, I went ahead and put another company's cameras in myself. That's why I don't really need ADT as much as I used to. Also, like the other companies these days, ADT has fallen short on service.

I wanted to be secure because I'm a retired federal officer. I got ADT and I have used them for about 10 years now. Their service has been good. But some of my neighbors didn't like that I was watching them on my webcam. They felt unsecure and they were very uncomfortable. So they started calling the police on me. At the time, I was in some kind of apartment. But I moved and now I own my own house, so it's a little bit better.

When something goes wrong, I would call ADT and they would come and fix it. They're there to answer and the people that they've sent out have been nice and friendly. ADT is reliable and I'm satisfied with them.

The only reason I'm still with ADT is because they renewed my contract without telling me and somebody forged my signature on the contract. My control panel stopped working and I needed a new one so they came out and put a new one in. They told me it would be totally free but it was not and the installer signed my name on a three-year contract at that time. I reached out to them multiple times and they said they couldn't do anything about it. They just pretty much blew me off and didn't care. But as soon as my contract is up, I'm cancelling and getting rid of them all.

I have ADT for almost three years now and I'll be talking to them in the beginning of September about renewing. But it depends on what the price is because I have a very basic coverage. On the first three years, you're paying for the equipment and the service. So when I call them in September, if they tell me the price is around the same, then I know I'm not going to continue. If they tell me that it's a lot less a month now because the equipment's paid off, then I'll continue on. Other than that, I paid for this year in advance and we went through it pretty easily. There was no confusion and they've kept perfect track. So if you call them for something, they answer the phone and they answer your questions. I like that.

Somebody from ADT came out and set up our security system. Everything went well. We have our own cameras, so I'm satisfied with what we have right now thru ADT. I've also told friends that they should get it. We never had any problem with it and I feel protected with it.

I've been using ADT for about 40 years in several different states and different cities, and they've always been there for me when I need them. I've done upgrades several times and each up upgrade is better than the previous. You pay for whatever the cost of it in over several months with no interest.

For my first 20 years with ADT, I was happy with the service. The price worked for me and everybody was super friendly. You get exactly what they promise. The system works every time and it's very prompt and easy to use. There was a time when I accidentally set my alarm off and the police were there in less than three minutes. It was an accident, but I was glad to see the response time. The problem came up when I moved because I found these other people that were willing to provide the same service for cheaper. Then somebody with ADT told me that I've been with them for 20 years and that they were gonna work something out with me. When the technician set up the system at my house, I specifically told him we were gonna be moving in a year. He said, "We'll put it here for now, and when you move, you have to pay $150 for us to come out and re-install it to your other place."

The service has been alright. However, at one-time, we never could get the camera to work. We finally quit messing with it and I bought my own cameras and put them up. I started to cancel ADT two months ago because I needed to cut my budget and I kept seeing advertisements where people could get that cheaper than what I was getting. They brought the price way down on it, so I still got it. That was a good deal.

When we bought the place that had ADT, there were already old systems that were disconnected that were still there. We tried to get ADT to update but they said all they could do was update a couple of items, but not change all that other stuff out and we never could understand why. We told them we'd just put a whole new system in, but they wouldn't do that either. We've just dealt with it and paid for stuff that does not even work. We had them put in the Pulse system too but that doesn't work too. We got cameras there and they say it's all recording through the DVR recorder, but we can't view anything anymore on it. We begged them to lower the fee because so much stuff didn't work and they lowered it a little bit. Since we've got it down, all we have is if somebody opens the door and breaks in, the cops are called.

The service has always been stellar and for the most part, the system has worked great. They had to come out and change something twice on the system. If it's any of the smaller problems that I've had, they've been able to talk me through how to reboot it. They've always been spot on. They're very appropriately reactive and, at times, proactive. Any time I call, they have their security protocol to make sure that nobody can just call up and say or do anything. I've had two burglaries within six days and I saw that the police came out. I'm currently away from my home and I can turn my system on and off from my phone if I have somebody go in the house. ADT does what they say at a price point that's reasonable. I would, without a doubt, recommend them as a company. They've been great for my money.

Since my ADT security system has been installed, it has worked perfectly without any problems.

We had a very strong 80-mile-an-hour gust of wind that came up and blew a door that wasn't completely latched. When that door flew open, it set off the alarm and ADT called me right away. We were able to look on the inside of the house with the cameras and the local police was alerted. They came, did a check, closed and latched the door and everything was good. I like that there is no hassle with ADT and the system works. A lot of my neighbors have it. Some of my neighbors have other systems and the ones with ADT are very satisfied.

Our system went offline a couple different times but no one called. The 24-hour battery also died but no one called. One of our cameras went out but no one said anything. It was disturbing. We were paying ADT to monitor our house and we felt like nothing was being monitored. There was a city power outage at night. That's the most important time. That's when things are gonna happen because everyone knows power is out. But there was no call from ADT. Finally, I called a couple days later and asked what our system was saying. They said, "It now says you guys aren't online." No one thought about calling us. It was disappointing.

When the alarm went off, my wife was in the garage talking to my daughter and didn't realize that it had gone off. She forgot the password and the police showed up. I remembered the password, told them and everything got taken care of. But I got a bill from the city for $273. Then they fined me for not having a permit to have an alarm. The lady said to me, "Let me send you something and we'll try and get the fee waived." I asked what would happen if it couldn't be waived. She told me I have to go back to ADT and try and get the fee waived. They put the alarm in over a year ago but nobody ever told me I needed a permit. Also, when my alarm goes off, I can't hear it. I told ADT that but they said it'd be another $250. They're charging me enough money a month and want more money. I feel like shutting my whole alarm off because I don't feel like I've been treated right. I feel like I'm being taken advantage of.

The rates keep going up. We've had a couple of interactions with the team on batteries that have gone bad, and we've ended up having to supply our own with those and finding them on our own.