ADT Reviews

When I was young, I had ADT so I figured I’ll try that as I got older. My interaction with their reps and installation team was good. They were helpful. But when I first got the system, it was fine but now, it goes out a lot. When I reach out to them to troubleshoot the system, they just tell me I needed to update my internet or get with some stuff they got to help improve it. But I don’t approve of that so I’m not gonna have them too much longer.

I’ve been a customer with ADT for three years. I’ve had a few interactions with customer service, and none of them have been unpleasant.

I’ve been with ADT for less than a year after transitioning from Alder. I still have the Alders app, and no one has told me anything about switching to the ADT app. Honestly, the Alders app was better. I’m still using it and can log in and access everything I need.

For the first six months, my service didn't work. I couldn’t see my cameras, and ADT kept charging me for it, so I had to keep calling and calling. It was just awful. I tried to get in touch with the guy that originally set me up, but he never responded, so I don't know if he's still with ADT. It got to the point that I wanted to cancel it. I was able to get a live person instead of a recording to hear my story, and they sent somebody out. This guy was great and after that, the service has been awesome. Only thing is he kept telling me ADT is not compatible with Verizon, but Verizon was with the model home when I bought it, so I don’t know why.

When I moved into this house, ADT had installed security for the family that lived here before, so I just continued with them. I asked for someone to come out, it wasn't anything major, and the guy who came out was good. It went okay.

We have ADT for 10 years and it makes us feel more secure. I like being able to put the alarm on and have the police services to protect my home.

I’ve has ADT for 20 years. I like their price. I like that they have been Johnny-on-the-spot. But I wanna upgrade this but they’re charging an arm and a leg for it. I'm pretty happy with it. The monthly price has always been good. Their customer service is perfect.

ADT came and knocked on my door when I had just purchased my home in 2023. And then that's when we decided we wanted some cameras in the house.

I’ve had ADT for 12 years. It’s convenient to keep. However their sales reps are very pushy. They're trying to get you to upgrade to a new product with more money. And so, it's discouraging. Their technicians were good but there was something they couldn’t fix. They said I needed a new one because it was out of date. And then when I called to get a new one, it's just a lot of money.

I don’t like anything about ADT. For one thing, the back camera has never worked properly. We pay more a month for these cameras. We had an issue recently where the alarm would start going off. I called ADT and they said it was the battery on one of the glass break detectors. It was gonna be $160 for them to come out and fix it. That covers the cost of the battery and their service charge. I thought their service charge was only $59. So my husband went to a store here and bought a battery for $3.50 and put it in. We also pay a maintenance plan on this but it hasn’t covered anything with the problem we’ve had.

ADT’s system works just fine, and I like the remote control on the key. The way they respond is also good. But their customer support could be better. I had three codes on my panel, and I didn’t know what those were. ADT could not detect that over the phone, so they had to send a tech out. It turned out that the battery was low on the remote. The tech drove two and a half or three hours to say that I needed a $2 battery in my remote. ADT could be better with that. They could also be better with their tech support. I don't know if they have them offshore, but they need to make sure they can communicate with somebody that lives in the United States.

My ADT system hasn’t been working for like a year, and the man never showed up. When it was working, it was good, but now I don’t even get to use it. It’s difficult to get in contact with them. It’s very terrible. I just want my contract with ADT to end.

ADT has worked very well for me, and it’s very user-friendly. I’m very satisfied with it. I got the service because there were some cases of break-ins in my neighborhood and there were intruders in the building I live in.

I've been with ADT for about three years now, since they acquired the company I was with for 10 years. The alarm goes off and they're no longer than five minutes at the most. The service agents know what they have to do. A couple of times they had shut my alarms down for me. They did a good job of that.

I used a home security system when I was upstate in New York, and then carried the idea down here. I’ve had ADT for about 15 years. So far, it seems to be working fine, but I'm sure there are upgrades that could be added to it to make it even better. I recently called customer service to upgrade the battery life. Sent someone down, no problem, and switched it out. I like the response from the home office when I call them.

We’ve had ADT forever, growing up in Fort Myers and since we’ve been here. I'm a scaredy cat, so I like it. Every so often, you have a little problem, but they've all been wonderful. Everybody is really caring and great. We're very pleased with the service.

The service is fine. I just wish every so often ADT could come and service it, like put batteries in things because I gotta change batteries and I don’t know how.

We’ve been with ADT for 20 years. When we bought our home, their system was already installed. Over the years, we’ve upgraded it and it’s working fine. Customer service has been very good. They’ve been on time and have completed the work properly.

ADT went here a couple of times. First was during the installation and then when they had to change a motion detector. My alarms went off on my windows a couple of times and they called. They were very understanding and very helpful.

ADT offers good phone service and response. If they don’t have to send a representative, they’ll guide you through it over the phone. The performance of their system has been good for quite a while. I like that you can set the system to away or stay.

I've used ADT in the past, and I’ve had it now for seven years. I still have the same equipment I started with. They have not offered any upgrades. It seems like they don't give a crap unless you're a new customer now.

An acquaintance of mine had ADT, and I heard about ADT through them. At the time, I didn't go with anyone else because I was new to the area, and I just went on their recommendation. The installation was a little rough going, but the installers finally got it to work out. The features of my service package meet my expectations fairly well.

I only interacted with ADT was when the guy just came out, installed all the stuff, and programmed the system. So far, the system seems to be working. At one point, I had an issue with my doorbell and I talked to them.

I've been with ADT for 20 years. The people were very professional and did the job well. I've had a good experience so far with no flaws. The features of the system meet my expectations for what I need it for. I don't have all of the bells and whistles, but the main thing is that it protects my house.

ADT has been very good and meets our expectations. We have a simple installation that will never grow from what it is and we're happy with it. We've had ADT for 20 years and it's been a great experience. I've always had a very good experience with anybody that came out.

I purchased a new home, and ADT was one of the promotions that came with buying the home. I’ve been with them for about two months, and I’m very satisfied. There was an option where I could get fire or carbon monoxide detectors in the equipment, but it would have been at a cost. It was like a $500 bonus where I could choose some things, and I chose a few things that I thought were more important.

I have purchased an ADT home security system about 30 days ago and I love everything about the system except for one item. I have a faulty door window sensor that I have asked them to replace. I had one tech appointment so far and we made a few changes to the sensor, which we thought may have fixed the problem, but the sensor continues to go off-line, even though it’s the closest one to the base. I have asked them again to replace it. They continue to refuse replacement and offer another tech appointment. If I purchased a brand new system less than 30 days ago, I’m not understanding why they cannot replace it under warranty and why I have to continue to go through tech appointments when clearly it’s not being fixed. One tech appt. was certainly enough if it couldn’t be fixed after the first tech appointment, it should be replaced.

I have been an ADT customer since 2004, over the years they have tried to raise the prices, etc but all was ok. My system was the older one which works with phone line, this year I discovered that my monitoring has not been working since Oct 2024, I brought to their attention and the rep gave me an credit of $35. I was okay with the small credit and to date, they never refunded me. I have their email confirmation of the refund but they don’t honor it and said they could not see it on their record! I canceled my acct and upgrade my system... and in the process discovered ADT was double of SimpliSafe! Never thought ADT was this dishonest and unprofessional. I am happy with Simplisafe and so far they are straightforward and less expensive on equipments and monitoring!

My smoke detector and then ADT alarm went off because of smoke from my broiler. I called ADT and spoke to Christine to have ADT contact the fire department to let them know it was a false alarm, which she did. She then walked me through the process of getting the alarm reset because, frankly, I was clueless. Christine was knowledgeable, polite, and infinitely patient and I am really pleased with the service I received.

I just knew I needed a security service, and I knew ADT was a reliable company. The installers were great. The system is perfect. It’s everything I needed and didnt need any more. I might add some things in the future, but for now, it’s good.

Too bad I can't give zero stars. Stay away from this company. I had repeated instances of their system triggering an alarm for no reason in the middle of the night. I spent literally hours with customer service reps (many clearly overseas), onsite technician visits, and installation of new sensors. Bottom line problem continued to occur to the point I could not use the system and was forced to cancel and spend $2 grand for new system with another company. ADT's response: charging me an early termination fee because they had offered to send yet another technician out and I finally refused.

A friend of ours had ADT years ago and we researched the company and knew they were good, so I decided to choose them. The sales representatives have been good. Whenever the alarms went off, I’ve had to contact them to shut them off, or they reached out to us, and the system’s features meet our expectations.

We wanted a security system for our home. We had someone else. ADT bought them out and we ended up getting ADT. It meant a complete switch-out of equipment. We replaced everything we had, so we knew what we were doing. No problem at all. The installers were very efficient, in and out.

ADT was the cheapest, but I don't think I enjoyed it, personally. I worked at the time in the Department of Defense security space, and I felt like they were very not knowledgeable. I've even taken cameras down from my system because they wouldn't listen to my opinion on where I wanted them.

I changed from another company to ADT. I had seen signs around town and I called up and talked to one of the local sales reps. He was a very sharp guy and didn't try to flimflam me. We had a real honest conversation. And so, they came in and set us up. We had a little bit of trouble with the initial setup, but they got it resolved quickly. It provides everything we expect.

I use ADT. I’ve had it about a year and a half and I’ve had no problems with it. I like it because it has name recognition. Everybody knows what it’s like. Their sales rep was very good, and the installation went very well too. He explained everything to me. Overall, I had a good service.

I went with ADT because they were the cheapest at the time. They finished the installation on the same day. I’ve had they system for about three years now and the quality is pretty good. We had a little malfunction with one of the sensors, but ADT came out and fixed it.

My experience with ADT hasn’t been great. I’ve had them for probably 20 years, and I didn’t change to another company because of the risk of going through the same thing. Their representatives have been fine. But their system seems a little outdated and there’s not a lot of features. They should bring it up to date.

I’ve had ADT for more than 10 years and I haven’t had any problems. I had a battery go out a couple of weeks ago, I had a hard time trying to figure out which one it was, and they helped me out. Then I got a lot of emails wanting to know if everything was all right and I said it was. After that, it’s just been plugging along. I haven't had any broken glass or movement inside the house when I'm away, and nobody's ever come in. So, it’s never gone off, never been tested. But I'm happy with it.

We have tried cancelling our ADT since December 2023, and until now they are still charging us. Each time we call, the agent says it’s cancelled and we shouldn’t get charged anymore, but the charges keep coming. One manager even refunded us the amount they had taken out after our original cancel date in 2023. They are still taking money out. I cancelled them through my bank and now they sent us a past due bill. We called and the agent says we have to okay the past due amount to cancel. An amount that shouldn’t be there to begin with if they cancelled in 2023 like we asked. I don’t understand their process and I don’t understand why each agent is giving us misinformation. This is by far the worst service.

We’re already so impressed with ADT and Kyle **, and we haven’t even had our installation yet! Kyle has been warm, professional, and so helpful leading up to our appointment. He made the entire process easy, answered all of our questions thoroughly, and helped us set up a new system with zero down! We’re looking forward to our appointment tomorrow and feel confident knowing we’re in good hands with Kyle and ADT. If you’re looking for top-notch service and a stress-free experience, Kyle is the person to ask for.

I had a guy from ADT come out one time and changed the system, but he didn't hook it up correctly. Another guy had to come and do it again. I'm getting ready to call them up again because the motion sensor it's working right. Besides that, I had no other problems with them.

When I was with another security company, someone broke into my storage unit, and my alarm didn’t go off. I knew my neighbor had ADT, so I switched to them. Their sales rep came, but I had already made up my mind. The visit was very quick. Afterwards, the installer came and installed a new system for me. I’m very pleased with the service. In fact, it was far better than what I had before. I wouldn’t change a thing even if someone came and told me they would do anything for free. The system is exactly what I need.

I like the longevity of the company. I used to have ADT at a former home, and I never had a problem with the service. The functionality of the system is fine. It's just that some of the other equipment that other companies offer is a little bit more up to date than what I currently have as far as the connections and the devices. I've had this system since 2016, and in order for me to update or upgrade, I would have to pay a lot of money to do that, and I don't feel that I should be paying full price for equipment upgrade, especially as long as I've been a part of ADT.

I had ADT before, and I left because I was having problems getting a technician to come out. I went to another company and then later came back to ADT. Overall, my equipment’s been working fine and I’m happy with it. I have a wireless system and the ADT Pulse app on my phone that I can use to turn the system on and off. They're a little more expensive than others. I’m paying $59.99 a month, when my previous service was $39.99. But the equipment I have is comparable with equipment from other companies.

The ADT system was already in my home when I bought it. I wouldn't say it's the greatest thing since sliced bread, but it’s okay. Every once in a while, the driveway camera will disconnect itself, and I can't see any footage from it. So, I unplug it, wait a minute, plug it back in, it reboots itself, and it’ll be fine. I don't know if it's just the package that I have, but I need more storage space for camera footage because a bunch of kids run around our neighborhood, so my camera's always getting triggered. I haven't really dug deep to find out what exactly the security system can do, but I know that if something goes anywhere near the camera, it triggers, which I like because I don't wanna have blind spots. And the price is not the best, but it’s not terrible. I found a different security system, but I'm stuck in a contract with ADT for five years. But that’s my fault ‘cause I didn't pay any attention when I signed the document to take over the authorization for the cameras.

We had ADT at the previous house that we had. When we were building this house, all my neighbors and friends said they had ADT at the time and we didn't have any kind of security system. So, when we built this house, we had ADT put in our security system. The wiring was there, but they came from the beginning. It’s been 30 years since we have them. Having it makes me feel comfortable that they kept my house safe.

We’ve had ADT for a while now. I don’t even remember where we saw the advertisement, but they came, gave us a quote, and installed everything. About a year ago, another company reached out with a better plan. We considered it, then called ADT to let them know. They reviewed our plan and offered to reduce our monthly payment by half if we signed up for two more years. I was surprised, and now we only pay about $30 a month for our system.

I heard about ADT from commercials. We’ve had it for a long time. It's good.

ADT has been very good. I've had an account with them since around 2007 and their representatives have been excellent. One time, I had a problem with some of my sensors, and the techs came out almost the next day and replaced the batteries. I already knew how to change them but at the time, I was not able to because I was sick. So, I asked them to do it for me. Recently, I've changed from the old wired system to the newer system and so far, it works as expected. ADT's response was also very good when we had an emergency.

I had ADT for seven years before everything got messed up. After my husband died, they really screwed things up. They came out for a service call and replaced some equipment. Two different people told me there would be no charge for the upgrade, but I ended up being charged $1,300, which I had to pay. They would not remove the charge. All they did was replace sensors that were out and put in a different box.

I had ADT previously at my other home, and I was content with it. And I also use ADT for my life alert. And all my experiences with ADT have been good. Their services and time were scheduled. And they were done when they were supposed to do it. Billing has also been perfect. When I have to get the new life alert system hooked up, the boxes and the equipment were sent. The only thing about the life alert system is that it took a long while at different times for them to answer. If I was on the floor, it took over a minute to get a 911 response.

I’ve been with ADT for over 40 years, and I chose them in the beginning because they were actually a small and good company. But I’ve kept them all these years due to insanity because they’ve changed over the years.

It's hard to get ahold of ADT’s representatives. And your contract that you sign, they try to modify it and twist it to their agenda. They used to have a technician come out and install your batteries or change your pieces of equipment. Now they just have you do it. Tough luck if you're uncomfortable with doing it. Do that or you don't get the equipment.

When I moved into a home in 2012 in Wildwood, they had ADT, so all I had to do is just get it activated. And since I was a widow and alone, I thought that might be a good idea. My husband never really wanted us to get it at the other house. He didn't think we needed it. So that's how I started it. And then when I moved a year ago to this condo, I thought it's just peace of mind in a way. I don't know how much it protects you.

With ADT, we have our buildings that we constantly have a problem with. And we call ADT and they say, “Well, you need to go dust them off or you need to do this, you need to do that.” The coverage at the house is good, though.

We moved in 7 years ago. The sales rep from ADT worked with MI Homes, the construction company that built this place. ADT is well-known, and this house was a new construction and ADT had some kind of a deal going on, which the person I dealt with was clueless about. I had to follow up with him. If he was paid by commissions, you would think he would be a little bit more assertive but he didn’t really pursue.

I've had ADT for several years and they've been very responsive. I know they have advanced in their technology but the system has been the same when they installed it from the beginning. I don't have a very elaborate system, but it works and I like it very much. It gives me the peace of mind of knowing that the home is secure when I'm home as well as when I'm away. It's all been performing very well.

I’ve been an ADT customer for a couple of years, and the sales representative has been okay. With service, I was used to having it tied in, if there was a problem, someone would come out and fix it, and it was covered. This one doesn’t work that way. I’m not very happy with the automation. It could be improved, my previous system had more automation features.

ADT is the best. The crime in our area is getting real bad and everybody in my neighborhood has got ADT. We're retired, and we're home all the time, but we're fixing to move and we're gone a lot now, so I want to make sure we got covered. The sales rep was nice. He was thorough about what he did, and he didn't leave till I understood everything. I couldn't ask anything more. The installers came, did their business, and they were professional about it. They helped me put it where I wanted it and put the meter itself. I like the doorbell. I also got that one camera in the house that every now and then we’d forget to shut it off, we walk in, and that thing starts going nuts. But it's good. I got one of those remotes and when the alarm goes off, I hit that button and that's it, so I’ve never had to talk to anybody.

ADT is recognizable to me, so I signed up with them when I found out about them through D.R. Horton. Everything was good with the sales rep. It was a very professional interaction. The only thing I did not like was asking for the Social Security number. Everything was great during the installation as well. It was very professional. With my non-knowledge of technology because I'm older, it went really well. They showed me how to do everything.

We've been with ADT for quite some time and we haven't had any problems with them. The system was already installed in the house when ADT became our new dealer for the alarm system. We've had no problems with the features of the system so far. I do wish that they would come out and take a look at the equipment. We've had the system for 20 years and I wish they could review it for updates. We don't have anybody that comes out to do that. I also have concerns about the batteries. We have the door Ring and camera. I know that it will probably increase the price, but we still would like to know how safe it is.

ADT was the only provider when we got the alarm system, and it’s been about 30 years. There was really no other alarm service at the time. I've had them out a couple of times because I was getting error messages on the keypad. They came out and fixed it and told me how I could fix it if I ever get that same error message.

I’m forced to pay my ADT contract. When I signed up for it, I was unaware of the three-year agreement that is thankfully up in April. At that time, I was working, made good money, and was away a lot. The price was fine, even though it was higher than what I was told when I got the bills.

When I call for a concern, like the last one, my panel was beeping a couple of times, along with the fire alarm. So I called them, and they walked me through everything I needed to do. I had the fire alarm sitting on the counter because it happened at two o'clock in the morning. They called to see if everything was all right, and the guy who worked with me was helpful and patient since I had to take it upstairs and put it on.

The installation experience with ADT has been good and they meet my expectations. I was having trouble with the control panel and someone had to come out and check it. That was done promptly.

When I bought my house in 2006, the builder had a contract with ADT, and I have maintained the contract with ADT for the past 17 years. I work for an international security company and don't have time to be jerking around. So, my company did a background check on ADT and said that they would recommend that I stay with them, and I did.

We've had ADT for more than five years, and it sucks. The representatives didn't do a damn thing for me.

My mother and father-in-law had a security system with ADT, so when we put in our system, we also chose ADT. I’ve been with them for 15, maybe even 20 years. I do wish the price were cheaper.

ADT was in the house when we bought it. They came and explained to us what was here. The system was adequate and it functioned, and we were good. It's been six years and it has been working fine. Their price is in our budget, and the ADT keyboard I use at home is very easy to use. We've had numerous occasions when alarms went off. Doors are open when they shouldn't have been. Mistakes were made about not shutting the system off when we got home because we were letting the dogs out and letting them run. ADT has always been very efficient and prompt in their responses to us, following up and asking, "Is everything okay?" ADT has been taking good care of us and I've been very happy with their service.

I’ve had ADT for years. I was concerned about the situation in the world, and so I was hunting for a security-type system. ADT was the prominent one at the time, and so I called them.

I’ve had ADT for years, and I have no problems with the system. It works perfectly. I’ve gotten better with technology, and my grandkids have helped me, so it works out well.

We had Brinks, which ADT bought. It works fine. It’s easy to speak to an agent. I’ve had no problems. And then if it goes off, they call me right away, which is good.

Right now, ADT sucks. I went with it because we had it a long time at our house out on 271. Fifteen years ago, I would have recommended them, but now I wouldn't because my house is not secure.

I bought a new house in 2017. I had Vivint at my old house and wanted to move it to the new one, but they wouldn't keep an appointment, so I called ADT. The customer service experience was good, but the price is terrible. It’s the worst.

ADT is doing a great job. It's expensive but very good. I had a sales rep, and they were very good, thorough and informative. The installation was perfect. It went very smoothly.

The system works well. I turn it on every night and whenever I leave the house, and it makes me feel very safe. If I accidentally set the alarm or forget and go downstairs, they call me right away.

The technician ADT originally sent was very helpful and straightforward, and the two installers who came out were great. But right now, I’m having a bit of an issue with my ADT system. I have a new phone, and I can’t figure out how to get the app to work on it the same way it did on my old phone. I’ll need to get in touch with someone at the company about that.

ADT has good service at a reasonable price. We’ve been with them for decades, and we stay with them because the system works. Their customer service was also good. If there’s an alarm, the customer service is very rapid. And if we’ve had a billing question, they’re pretty responsive. And because I’m trying to sort through various vendors we deal with on various things, I found that their customer service people seem empowered to make decisions.

I’ve been a loyal customer of ADT because of all the crime happening around. Customer service is easy to reach, she was very patient and sweet. The only problem is that when the power goes out, the beeping starts andI can’t stop it unless I call. I wish they’d fix it so it doesn’t beep when the power goes off and comes back on and I’m glad they were able to stop the beeping because it can be a bit annoying.

Getting the ADT system was worth it. I really like it and I don't have any problems. The salespeople were very courteous and informative. Installation was quick and easy. I wasn't able to get to the alarm as quickly as I would have liked to one time, and I spoke with someone over the phone. They were very cordial, helpful, we got through it, and everything was good.

ADT is well-known company, so I’ve always heard about them. I've had very minimal contact with customer support after it was installed. The contact when it was initially put in was fine, I just haven't heard from them in three years. There's no follow-up or anything. I think it's overpriced for what it is. The camera doesn't work most of the time, but the internet could be the problem, so I can't blame ADT for that.

I’ve had ADT for so many years I can’t even remember how long. I’ve had it in this house and my other home. I like feeling secure. I live alone, and it’s a good safety measure.

My neighbors had ADT and I’ve had it for more than three years now. The system works fine and I've never had to deal with any troubles. When I first got it, I learned how to turn it on and off, and I tested it to make sure I could do it. The people at ADT are very knowledgeable, polite and easy to work with. I'm on fixed income and I was able to have the payment reduced.

I have been using ADT since I moved in 25 years ago. My insurance used to deal with them so we got a special rate when we first signed up. And then they upgraded the system, and the price has been different than what it was before. I had a guy come out here and try to sell me all different stuff by telling me my unit was too old and that it was gonna cost me $3000 to upgrade it. I called ADT and turned him in.

The service has been wonderful. I don't know where I'd be without ADT. Back in the summer, I didn't have a grease fire, but I had a smoke detector go off. ADT called me and they were ready to send the fire truck out. I didn't know what was going on 'cause I wasn't home, and my girlfriend had burnt whatever she was cooking, but there was no house fire, nothing like that. But ADT contacted me, and everything was pretty well taken care of really quick, so it serves the purpose. I just need to go and set the settings when it comes to animals because it triggers my camera to go off. But other than that, it's excellent. It alerts my phone, lets me know that there was an animal or whatever that triggered the camera to go off. I've only had to call them once or twice and it was easy to get in contact with them.

We enjoy the business. We went on the patio to smoke, we left the door unlocked, and someone had gotten into our home, took a few movie discs and that's it, so we got the ADT system in. The sales rep was pleasant, and we didn't think we were being cheated. The guy who came to install it was very personable. He went from room to room, putting sensors up at the doors, and we were talking, and joking around. He was a nice guy. I forgot to turn it off one morning and as soon as my wife opened the door to go into the garage, it went off, but we were really fast at turning it off and I think ADT figured out it was us. So, we know it's still working. There was also one time I couldn't use my app on the phone to set it, and it wanted some kind of number that I didn't have. But it was quick and easy to go in and set it back to where I used my four-digit code.

I just found that it was easier to transfer my ADT service from my house to the apartment. I switched over. And then the only problem I had with them is I've been trying to get all of the ADT stuff on one bill. I had requested that several times. And they keep sending me separate bills or automatically deduct, so there's a problem with that. Other than that, everything is good.

We lived in a condo and had ADT. I'm in a house now, and have been with them for six years. ADT was my husband's decision. He has always been concerned with security, and I like the system. It works. I set off the system myself at least once a week. I forgot that I hadn't turned it off, and I go out the front door, the back door, or the garage, then the alarm goes off. Also, the first time I made hot dogs, the firemen came because the steam set off my smoke alarm. If I have a question, all I have to do is pick up the phone and they answer me. They're very attentive and it's never been a problem. ADT is very good if you wanna have an alarm service.

I’ve been with ADT since December 2002, but I got the equipment in September 2022 when I purchased the house. And I like their quick response if the alarm goes off. I think it’s been off maybe four times recently this week. 

I went through the VA, and Bruno is who they chose.

I've had ADT in every place I've ever bought. I’ve had it for nine years in this home. There were issues during the installation. Matt upsold it. And I know that's his job, but I kept asking him how much for the installs, and he says, "It's just 200." And I said, "To install all these doors and windows and stuff?" "Yeah, just 200." And it ended up being 2,000. He was just lying. I can't even look at him. I've told them never, ever send him here. Your services are phenomenal. He's an asshole.

ADT is the worst company. When they went out there, they were supposed to put cameras, and they didn't. Every time I tried calling them, they put me on hold for 47 minutes, an hour and 13 minutes, and they never called me back. The only time they answered the phone, we supposedly lost signal, and they never called me back. It was very disappointing.

The other company I was with was a mess. I called for service because nothing was working properly, and then ADT took over. The service representative came out from ADT and told me that there was a problem with the pad and the system on the wall. But they couldn’t reset or rehook the cameras and things up because the cameras that I had were not compatible with what they have. So, in order to continue with the service, they would have had to make additional equipment installments, which would have cost additional money.

We have ADT at work, and I just wanted peace of mind, so I got their system for my home. I like the ability to be able to turn up and down the thermostat remotely. Other than that, I’ve not had the best of service. The outside camera doesn’t work most of the time and will stop recording events on its own. Sometimes, it’s recording, but when I look at my phone, it won’t give me the picture. But if I go on the log, it’ll be there. I talked to ADT, and they told me to unplug it and plug it back in. That’s not always convenient. It has probably never worked longer than a month. But when it’s working, I love it, and we use it quite a bit.

Most everybody around me has alarms. Some of them have ADT but I would tell anybody, if they’re looking for alarm service, go with ADT. They’ve been in business a long time and do a great job. We’ve been with ADT for over 30 years and I’m very happy with them. We have systems in our main house and in our farm house, and both work great. The one at the farm is a much newer alarm than the one I have in my house. I really need to have the one at our main residence updated. But the feature I like the most is the burglar alarm. My wife’s home by herself. As soon as the door opens, it instantly comes on.

The only reason why I have ADT is because my wife wanted a security system. But I’m gonna go and buy me a protection and cancel this service because I feel like I can protect my family better than this monitoring system that is just a hoax. I didn’t choose them. It was a renewal on our previous company, and ADT took over.

It's not hard to get ahold of ADT, but when I have questions, I get bounced around a lot with no clear answer. My only issue is that my system doesn't work properly and it's outdated, and I haven't been offered anything. All the customer service reps tell me to call sales. Sales wants me to put thousands and thousands of dollars into this new system, and I'm not doing that ‘cause I can't afford that, and this is not my home forever.

ADT’s good reviews were the main reason why I went with them. I’ve had them now for a few years. The sales rep was very nice, and the installation was pretty easy. I’m very happy with their service.

ADT has fulfilled our needs and we’re very satisfied with the service. We were originally with Protection 1, ADT purchased them, and the system works great. Over the years, we've always had very good experience. We found the service people easy to contact, very helpful and always took care of any kind of issue we had. They’ve been very responsive and professional. We had a battery problem one time, we called, talked to the tech, and they took care of it. They ordered a replacement battery and made sure it was scheduled to come quickly.

I accidentally set off my medical alert button, and it accidentally knocked off the counter when I’m changing clothes, and they contacted me. They’re just really good. The Medic alert button is my favorite feature. If I push the button, I guarantee that they’ll be calling me instantly.

I bought a place in Abbotstown, and it was somewhere around May that I got ADT. It was shortly thereafter when I ended up getting the home security system put in. The guy that came and hooked everything up for me was really pleasant and nice. He even went through my cellphone and programmed everything. Then he showed me what I needed to do and how it worked. So far, everything has worked out just fine.

We got ADT when we closed on a house. We talked to a sales rep, and he was really personable. Everything was new because the house was a new build, but the system wasn’t up to par with what we’re paying. The interface on the app wasn’t that great and wasn’t super user-friendly. The doorbell kept disconnecting. Half the lights that we bought weren’t compatible with the system when they told us they were compatible. We ended up wasting money. We contacted ADT a few times in the beginning. They did what they could, but they couldn’t help us with anything. I can’t fault the customer service person.

I had a camera malfunction last October. I contacted customer support and their service was good. But now I understand that they’re gonna be charging for coming out. So, I’m probably not gonna hang around if they start doing that. I’m on a fixed income now, so I can’t afford that.

I've been using ADT for almost 12 years. I started with them in New Jersey, and then I moved to Dallas and the experience with the sales rep in Dallas was not that good. I have two panels and they were not communicating with each other. So I called remotely, then somebody came in two times and fixed it, but the same issue happened again two days later. When they tried to do everything remote without really understanding what the problem was, it's not going to work. That's why I decided to discontinue the service with ADT. Also, when I call them to disconnect, they actually told me I could have gotten the same plan I had for a lower price. They then told me I had to call to find out whether there was a cheaper plan or not. They were taking advantage of my ignorance and that's not a good thing.

I've been with ADT for about six years now. Customer support has been very helpful, and the technicians that came out were good. It had accidentally gone off, but I was able to disarm it right away, so I’ve never had any problems with it.

I like ADT. When I need something, they would explain it the best where I could understand it. So, that’s a good thing. I would be nice if it was a little bit cheaper, but I’m satisfied with the service.

It’s an excellent alarm service. I live in a neighborhood and ADT systems really protect us. Everything seems to be secure. Though sometimes it’s difficult to contact them. I call one time to ask about my bill and this guy came on acting silly. I told him I wasn’t putting up with that and asked for the manager. And then, the manager came to the phone and she apologized. Overall, I’m very satisfied.

We have had ADT for years even when we were in another state. Sometimes I try to get a live operator, and I had no problem with the representative. They seemed to be professional. I don’t have any concerns. No system is perfect, but it’s probably as best as it can be. My favorite feature was the ability to monitor the house if we’re not home, and to report to the police in case there’s an intrusion.

ADT has always been good to me and I’m very happy with the service. I’ve had it for many years, never had anybody else, and I've always enjoyed it. Nobody in my neighborhood kept the alarm anymore because they all have the Ring, and I do have the Ring, but I still keep ADT until I can't afford it anymore. But so far, so good.

We bought a house that already had an alarm system that was subscribed to ADT. We carried it over and our experience has been trouble-free. The system is great. I’ve used it and never had any issues. The tech guy got me through a problem easy. One time a while back, there was an issue with it working with the Wi-Fi. The tech helped me understand what I needed to do and we got the thing resolved over the phone. I also like the interface I have with my phone to enable and disable the system.

I had this system over 10 years from previously owner when purchased a house. System was not updated. Last 2 years many problem comes out. They changed two motion detectors. After - panel. Then switched receiver. One of the motion detectors they changed 3 times!!! Really annoying. Today changed, tomorrow sound again. Employee did not come to appointment. But instead call for "virtual "appointment!!! Supervisor was not friendly at all. Then I say I will switch company after 10 years, he was ok.... To the end... NOT RECOMMENDED ADT.

I would submit this review as 0 stars if I had that choice. Just want to share that ADT has been such a disappointment. We ordered a doorbell camera and the person dropped the ball. From that point on it was a nightmare. We cancelled the contract, or so we thought (and were told by the person at ADT). We have been lied to by many of the people at ADT. We decided to cancel our account since we were told we were month to month. Come to find out they did not cancel the contract and refuse to honor our cancellation. So now we are stuck with this company for 36 months. We asked at least 4 times to be contacted by a supervisor, that never happened. Never expect to have anyone follow up as they say. To be fair, there are people that we spoke with that were very helpful and pleasant, kudos to them for their Customer Service. I do not recommend ADT, do your research and find another company.

What an unbelievable disappointment. For some background information, I used to work for one of ADT's authorized equipment dealers about 6 years ago, so I thought I had some familiarity with the process. Boy, was I in for a surprise. For starters, in the first month we accidentally opened the door about 3 times with the system on, triggering the main alarm (not an entry delay). One time the alarm remained on for about 10 whole seconds. We never received a phone call. I let it slide thinking maybe we turned it off quickly enough. The real issue began when we got new windows about 2 1/2 months after getting our system installed. We had to remove our window sensors and proceeded to arm our system with the window sensors off, ensuring the magnet connection. One night, our alarm went off at 4 am awaking me, my wife and my kids.

I should have realized from the time I signed up that this company is not consumer friendly. Upon activation they refused to send someone to activate the account. They had me on the phone for an hour going from window to window. If a service technician came to my home, it could have been activated in a fraction of the time.

-5 star! The worst company and the worst customer service ever. I regret that I gave them money for past three years. Do yourself a favor and stay away from ADT, go find something else better. They never tried to help. They always go against you.

If I could give this company a ZERO I would. First of all, we were under a 3 year contract. When that contract ended, we called to ensure cancellation. They were insistent on our contract being cancelled. NOPE - got a statement 1 month later stating we owed $623.00 for a renewal. When called, not only did we get transferred 6 times we were told that we "verbally" signed a contract. Make THAT make sense "verbally signed" an agreement. When asked to provide that, we were told they could not provide a LEGAL binding contract that we supposedly signed.

On Jan 9th 2025 I called ADT. My door sensor was overriding. The first rep read a statement saying if I get injured or damage my property while troubleshooting ADT is not responsible. I questioned that statement then the rep. read it 2 more times and I said I agreed he responded I did not sound genuine.and he thought he heard me make an additional statement. I stated how much time was wasted on the call and no resolution. And that he's on the clock not me he responded "I'm getting paid". I requested to speak to a manager the manager transferred me to a more experienced rep. and he was helpful told.me I needed a part and he would order the part and also told.me the last rep put a note in the system saying I refuse to agree to the statement. A total lie.

ADT is far inferior to the Vivint system I replaced. Their customer service is sub par. New system is 2 weeks old and the front door lock and garage door sensor do not work. They give a week window for repairs and never show up. Then upon calling again another week is added. I would NOT recommend this company. Plus on top of it all there is a sub contractor that does the install which is probably why they don’t care how long it takes to resolve your issue. The salesman basically told me his hands are washed off it once it’s installed. “Call customer service” which seems to be useless.

If I could just give zero stars and still leave a review... It took over 40 minutes on the phone to cancel the monitoring service. Transferred to five different "specialists", one each transferring to the other, asking for the same information each time and trying to upsell on something I clearly no longer needed. It was a simple task with an unnecessarily complicated process. The best part was they called it a submission for a "request" to cancel service. Bless your heart ADT. It was not a request. Been with ADT for over 20 years until I moved. Service was great until they ended it with this noise. Will not be using them again.

After being a loyal customer for 10 ½ years, I’ve never felt more betrayed and disgusted by a company. For the last 3 years, they played me for a fool, taking my money every single month without providing any service. Every time I called for help, they would assure me a technician was coming, but no one ever showed up. And when a technician finally decided to appear, they wanted to charge me extra fees, even though I was already paying for a service I wasn’t getting!

It took over 40 days to remedy a technical problem beginning with an average wait time of 20 minutes after the recording tells you 5. Attempts to resolve the issue remotely were satisfactory, but I was advised to purchase a new battery from them (at 3x more) because of assurances of shelf life; waited 1 week to receive the wrong battery; after waiting another week the correct battery didn’t work because the unit didn’t work, my model was obsolete and I needed a new system. I was told on the first service call, but opted for what I believed would be a quick and less expensive option. No one wanted the responsibility for the return of unused second battery. After no service for 40 days I was only granted a partial refund. Thankfully we have a great watch dog!!!

Don't waste your money!!! You can buy a security system yourself way cheaper than ADT. Definitely wasted thousands of dollars for nothing & they call CONSTANTLY throughout harassing you to come back to them.

This is the worst security system!!! I regret ever signing up with them. They have horrible customer service and technicians that are worthless. We had to pay an electrician out of pocket because their technicians did not connect our cameras properly. Therefore, our cameras were not working for months and they kept charging us a monthly fee. When we called customer service about this issue they gave us the runaround and never reimbursed us nor did they try to resolve this. We also found out that the cameras they installed were refurbished when we paid full price for the equipment! They are a bunch of scammers!!! Beware, save yourself the headache and go with a different company instead.

ADT is a good place to go. They always treat me right and I have no problems with them. It’s not difficult to get a hold of customer service. I used it twice, and that’s about it.

I don’t have any problems with ADT. I’m sure they’re fine. I had heard about them before I went with them, so I thought they would be a good pick. The quality must be good. I haven’t had to use and set it very often. I probably should.

I've been with ADT for two years now. I’m retired, so sometimes the price makes it hard to pay. The online tool was really hard for me to figure out.

As far as the equipment meeting my expectation, it's fine. But it is a highway robbery when it comes to ordering parts from ADT. By the time I get finished ordering it through ADT, it ends up being 20 bucks when I can run down to Walmart and get one for less than $5. They're very proud of their products, apparently, and it's not even their products ‘cause they’re made by other people.

I've had ADT for 20 years. In the last year, it’s been malfunctioning, and I’ve been trying to get in contact with ADT, but I couldn’t get through. It’s been impossible to get a live person. So, it’s not very good right now ‘cause it's not functioning properly and I can't get somebody to address it.

The sales rep was very nice. Installation was easy, did a great job. I like that the ADT system gives you the information you would be looking for when you’ve invested into a security service. It gives me pictures and notifications of things that's going on. What I don't like is there’s a delay, like when there's someone at the door, there’s a delay, and the person has walked off, so I have to go back and look at it again. That kind of defeats the purpose. Sometimes there’s issues with picking up people. I've had incidents where thank God it was a friend or relative that came over, walked past the camera, and it never even showed up on my camera, no notification, no nothing, so that was a little disturbing. And I thought maybe it was the internet, so I've changed that just to see if it gets better. But maybe it's just the system and there is nothing they would be able to do, so I haven’t called ADT about that.

We've had ADT for a while because of their reliability and consistency. I also have no problem contacting a representative because I keep calling until somebody talks to me. They have assisted us over the phone on different occasions and we usually are able to work it out. I would say I'm a satisfied customer as of today.

ADT seems to be a reliable service. I haven't had any major issues and it's working fine. It's also been reasonable to get ahold of somebody if we have a service problem. The system meets our expectations.

I'm not sure if ADT is even monitoring my system. I'm paying for monitoring, but the system is not even working and they're taking my money even though I didn't authorize the debit to my account. I have reached out to them about it recently and they have not responded. They don't even send me the bill. They had me spend all this money to upgrade and it doesn't work either.

The interactions with the sales representatives and installation team at ADT were nice, but the service package was more expensive. Had I done the research, I would have gone with something else.

I've had ADT for 40 years and it has been okay. But we're trying to fix a couple of things right now. The backyard camera is not working and it's making some noises. We're waiting for someone to do something about it. The only thing I don't like is when they can't handle the service issues. Other than that, everything is good.

I had ADT in my original home, and when I moved, I asked to get them at my new house. Everything the salesman told me was **. I paid triple what they said, and the equipment that was put on my house was not the correct equipment. We asked for a specific color, and he came up with maybe a couple of colors that we requested, which were dark sensors on the windows, while the rest were white. I just couldn't take it anymore, so I just said, “Put what you put on there,” and it's been on there ever since.

ADT is a lousy service. I tried to cancel it right after I found out what was going on, and I was unable to do it. I don't even have it plugged in now. I signed up last year when I had people over to the house who were going to help us get some cheaper internet and TV because both my mom and I are low-income. They put together a package, which I thought was great, until I looked at it again the next day.

I'm not really happy with the service. One of the cameras keeps going out, probably because of Wi-Fi. I've also had many issues with the batteries dying early, and that’s basically been fixed. I haven't had an issue in a long time. But whenever the power goes out, it doesn’t seem to go back to the power source. It just runs on the battery, which dies, and I get this annoying beeping all the time.

We’ve been with ADT for quite a while. And we had one excellent experience, where my wife set off the alarm by mistake, and I was out of town. And the cops were here in five minutes, and they took care of it.

ADT set me up four years ago. And I wanted to pay off my equipment ahead of time, but they said I had to pay it off with the $8.50 a month until it was paid in full. And for some reason, it’s still not paid in full. And my fee went up just recently, but there was no explanation as to why it went up. 

Initially, we went with ADT because a friend of ours who had them was happy with their service, and so we said that that’s what we’ll do. And so, we got them, and we’ve been with them for so long, and our experience with them has been fine.

The sales rep and installer from ADT were both very nice. The system works fine and I haven't had any problems.

I've been with ADT for years. I just spoke to a sales rep first and got hooked up. When I got the system, I also got a doorbell installed, but they never told me change the whole thing every once in a while. Because of that, I was without service for almost a year until they finally decided to give me a doorbell that works. Their customer service gave me the runaround when I was trying to get the battery and it took forever. They told me that it was my responsibility to get a new doorbell and I told them I was never told that it was a one-time thing with the doorbell. So I didn't accept that and just waited until they gave me a doorbell.

I have gotten some terrible service the last few months from ADT. I've had service with them for over 30 years with a wired service that worked beautifully. One of my keypads then started acting up and I called for them to come out. They told me that they had no parts for my system, so I spent over $3,000 to purchase a new system.