ADT Reviews

I had an issue at my house, and I needed something quickly. ADT was the first one that came to mind. They were quick, and it's been 10 years since I dealt with the sales agent. I had an issue a while ago and I got an email that said to reset my system. I did that, but it threw off the time and the date on my system. I called ADT, and the guy said, “Oh, it'll reset automatically. Just give it a few hours or a few days.” It never did.

We saw ADT signs in people's yards and thought we'd give it a shot. We've tried others and weren't happy with them. The ADT installers were nice and friendly people.

My wife wanted to get ADT. We just moved into a new house, and we were updating a few things, so it was not out of any kind of serious concern. We were getting that along with some other things. The signup and the setup were self-explanatory. There was one tech and a trainee, and they were efficient and took care of things quickly. The system has been functioning fine since they came out. The pad is easy to use, and we never have any kind of problems with it.

I've been a customer for quite a while, starting with about 23 years. It goes back even further than that because my previous office was also covered by ADT in 1980. It seems like the price keeps going up every year, but if I'm paying for quality, that makes it okay. From time to time, I've had battery problems and ADT either sent the batteries or I've had to call a technician to replace some of them when I couldn't take care of it myself. I'm 89 years old, and I'm not exactly adept at doing home maintenance. The technicians that have come out have been good, and I'm satisfied with the system. The only thing I've added is a personal monitor.

The customer service reps are knowledgeable, and I'm satisfied with my service package. However, ADT spends so much on advertising that they could lower the prices. There are other security companies cost less.

In January, it's gonna be 25 years that I've had ADT. My experience has been very good. I've had issues but they were simple things like the battery dying after so long. Overall, I've been pleased with ADT. I even recommended a friend to have it too, and she got it.

I've been with ADT for several years. But now, I am so disgusted. I would have been done but I'm locked in a contract. I tried to get an upgrade but they wanted so much money. The last time I had an issue, I spoke with a rep and I have called since several times. They made me feel as if I wasn't being truthful. They call and offer customers to help them bring their account current but the rep scolded me for not paying my bills. She talked to me so condescendingly as if I was scum of the earth. It hurt morally. No one should have to go through that. You are offered a service on one hand but on the other hand, it is being used against you. When I tried to call back, I didn't get anywhere and no one called me back.

We've had ADT for over 20 years. I did it because I felt like it would be safer to have something like that, and our experience has been extremely okay. We had somebody come out one time 'cause we could hardly get out the door before the thing would go off. 30 seconds isn't enough time to lock the door and get back out of it after we set the alarm. The tech adjusted it and it was a good experience. They were right on time when they said they'd be here and they fixed it. Overall, ADT has good service and a good product. The system works and we feel very safe.

ADT's price is high for a service that doesn't work. The cameras used to pick up everything in the driveway, on the back porch and around the house. Now, as far as when I would pull in and out of the garage, they don't pick up anything. They hardly ever work anymore and I feel like I'm just throwing money down the drain. What good is it to have security cameras if they don't work?

I'm getting frustrated with ADT because I've been having a serious problem with my alarm system. It has been going on for months, and I've called and called. They said my system is working, but I got so many messages 'cause it goes off all day long every day. They said that it may be the battery, and they walk me through the system. "I'm at home." "Are you near your system?" "Yes." I turn it off and turn it back on. I reboot it. They're not helping me with anything 'cause I'm still having the same problem. I've also asked to speak to a supervisor at one time and they kept telling me things to try. Trying to do it myself hasn't worked.

When we first got our home, ADT was recommended by one of the mortgage associates. I talked to a guy on the phone and ADT sent somebody out, then they called back later to see how everything went. Two days later another ADT guy came out because he didn't know someone else had come out. I got a three-year contract and the installation guy was really nice. Plus, each time I had to deal with problems, ADT took care of it. The price went up $5 a month, but it's reasonable.

I've known about ADT for a long time and when their sales rep came door-to-door and made an offer for a system, I decided to go ahead and do it. Our interactions were very professional, and I'm very satisfied with the features I got. Overall, it's been a great experience, especially with the guy who did the installation. He not only installed, but also walked me through everything, step-by-step, including setting it up on my phone. He was great.

ADT is a good system and well-known. When you have an ADT sign in front of your house, people know what you have. The keypad has always been easy to work with and the alarm system functioned very well. I like it when they switched from the landline to a cell phone system. The only problem is, when you have rare problems, it's difficult to get them resolved because it's difficult to communicate with the company. I had a battery go out on a fire sensor. Even after replacing the battery, it didn't work. I had to go around circles with ADT. There were two visits, including them charging me $100. It turned out that the actual sensor was bad, not just the battery. Every time I had to talk to them, I had to wait 30 minutes.

It's been 15 years since I got ADT and I feel really safe. When I first got it, I was able to do the app on my phone and check my house without being home. I liked that I was able to give them people's numbers and they let me know about things. I like that it continues to update itself as well. They also reach out to me either by text or email and ask my opinions and that's good. I have shared ADT with friends that had other systems and told them how long I've had it and how it's easy for an older person and a younger person to use it.

We had ADT before and liked their service. We went with them again and the salespeople were good. The installers were able to install the system in a few hours. The way the world is today, people need protection and they should make sure they get a good system to back them up, not something that won't be there to stand behind them.

I've used ADT in the past in other residences. I don't really use it. It's more of just a comfort knowing that I have the system. I'm just paying to fulfill the contract. When the terms are up, I'll probably cancel because I've never needed it.

I had ADT 20 years ago for about three years, then I didn't have it for a good 15 years. I just got it back when I moved into my place here. Previously, I didn't have as much equipment that I have now. Back then, I lived in a smaller place and I just had a panel. Now I'm in a big house so I have cameras, alarms and doorbells. When I first subscribed to ADT here, I didn't have all these cameras. I added a $1,000 package and they allowed me to pay $30 a month for it. That fit my budget and I was able to put cameras up so I could see my house. I was very pleased with that. However, I don't care too much for the doorbell, because I live in Buffalo and it gets really cold here. I have to take the Ring doorbell off the wall and plug it in to charge the battery.

I had ADT growing up, and when I bought a house, that's who I got. I like their monitoring service. I like their response. I'm not always home. So, it's nice to know if something's going on. I use the Pulse app and I can look and see what's going on, who's entering, and what alarms have triggered. Those are nice features. I would highly recommend ADT.

We've had ADT for a long time. We've had them with other homes we've also owned. We haven't really had any problems. I contacted their customer to find out how to replace a battery and a portion of the system. They were helpful.

The installers were very nice and clean. It was, wham, bam, thank you, ma'am, and that was it. I've had ADT for a while and the quality is great. A couple of times, I had problems with the system. I called and they took care of it and I haven't had any problems with it at all. When I needed extra remotes, they sent me extra remotes. I've told a lot of people about ADT.

The people I deal with, the service reps, are all very cordial and professional. It's nice. I'm just not happy with the equipment that I have at my house currently. The machine is beeping a lot and it's very loud. When we arm it, it beeps. There's no way to quietly set the alarm at night. It's constantly disconnecting from the cellphone tower network, so then it's beeping away because it's lost connection. If we bypass the alarm with the beeping alarm, then it connects to the cellphone tower for 15 minutes, then it'll disconnect again and go back to beeping.

When I came out of the air force, I had USAA and had a special deal on ADT. The system works and it's reliable. We first got ADT in 1975 and the service has been good. I'm very pleased.

I like ADT and would recommend them. I've had them for over 3 years and I haven't had a problem with the system at all. It sends me a notification through my email if there's some type of outage. When I had a question, they guided me on what to do with the system while I was on the phone.

I've been with ADT for a while and they are doing a great job. We had an issue only from the storm, but other than that, I'm satisfied with the system.

The installer was very polite and told me what was going on and how to use the system. I like ADT. They answer the questions I have.

ADT is a respected and well-known brand. I've had a burglar alarm for 30 years and I had had other brands before, then I gave ADT a shot. We had the system hooked up not too long after we moved in, which was in August of ‘19. We've had it five years and we had the keypad replaced. I was part of the Brinks scandal, and I had them take theirs out and put in a call to ADT to put in a new panel. They put in a new modern one, which we love. It’s beautiful.

It has been a great experience. The sales rep took care of me. I am satisfied. The only thing is I didn't get a panel for downstairs where I can see who rings the doorbell. It's cumbersome if you don't have your phone on you. If somebody rings the door and I don't have my phone to check who's at the door, I don't see it who it is 'cause I put the panel upstairs. I should have had two panels, one downstairs and one upstairs.

30 years ago, we were looking for a security system and we somehow came upon ADT. Everything has been fine with them. We have good communication and the technicians that come out are fine.

I've been up and down with service with ADT. My internet provider can't get me strong enough internet for it to be fully effective. My doorbell camera half the time is offline. So I've cancelled, then I went back, and I'm thinking about cancelling again. The customer service has been fine even though I don't always resolve my issues. However, I don't utilize the system and to spend that money every month has been a waste for me. I'm spending way too much for the monthly service.

I had ADT for years in South Florida and I take them wherever I move to. They're reliable and their equipment is good. Their customer service is also good. One time, I had to call and I got my issue resolved right away. I also had an issue with the sensors a few years ago, and they came immediately and changed the sensor. I've had a great experience with ADT and I have no complaints at all.

The cost went up from when I got ADT and I haven't made it to three years yet. I don't know why they sell the product then all of a sudden, the cost goes up three times. They should have told me what the price would be from the get go. But as far as their people on the phone, they've been decent. One of the last persons who came out to the house was a real jerk though. My cameras have the whistle on them but he said those cameras don't have that. I insisted that they do and he pretty much called me a liar. But when the techs got the cameras turned on, they whistled at him and I told him, “I told you so.” Other than that, everything seems good with ADT.

I've had ADT for more than 20 years and I've only had one issue about three years ago. When my smoke alarms started going off and I couldn't shut them down, I couldn't reach anyone on the phone at ADT. So, the fire department and the gas company were sent over here. It was a crazy day. But the customer service has been excellent except for that one instance. ADT is expensive and I have asked that they lower my bill and they have. They gave me a year at a reduced rate. And that's been working out just fine. I've been very satisfied with ADT.

The system is pretty easy to operate. But we've had a lot of trouble with it going off and beeping. ADT said it's because they're losing signal with the cell, and we have bad cell service out there. ADT could change providers and make it better. When I call customer service, one guy tries to do it. If he can't do it, then they pass it to somebody to give you a call and see if they can make it work. Then they say, “If that doesn't work, then they'll have to come out and work on it.” But then it will cost us money. Why should it cost us money if it’s an interruption in the cell service? ADT needs to figure that out, not me.

The price is getting a little higher but it's okay. Everything has been fine.

We had ADT for a long time, and then they wouldn't do anything for us. So we changed names, and now they still won't do anything for us. We got old equipment and high rates. So were are not really all that happy, but just haven't done anything as of yet. When I tried to upgrade, they wanted to charge me several hundred dollars, but a brand new customer can come in and get all kinds of new equipment and a set rate for a year or two years. The cost is ridiculous.

I've used them for 30 years and the system works fine. If you need security, ADT is a place to go.

I talked to ADT when I needed service now and then, and haven't had any issues since. It's very good service. I'm thoroughly satisfied.

ADT has been doing well. Their customer service is good.

ADT was switched over from our old security. ADT's customer service is very good.

I knew of ADT 30 years ago, probably but the way I got engaged with them is when we bought a second home in North Carolina. The previous owners had ADT installed. We heard that there had been a spree of criminal activity up there at one time, and my wife had decided a settlement. We were not going to carry over the ADT. It was just a continued expense. But when we heard about the crime thing and we left there one day, I said, "I feel like we're setting our second house up here for robbery. So let's let's continue the ADT service." So, we continued it and it saved us in a burglary. It was 2012 that we got the home, and the burglary was in 2017, which was five years later. It was a bad situation. ADT saved the day.

I've been trying to cancel my subscription with them because I haven't been working. But then they try to give me different plans that'll be cheaper for a time period and I've done that like twice. This last time I did it, the lady said it would be for $9.99 starting October 1st and that I wouldn't owe my $135 balance that I have. Unfortunately, I didn't get any of that in writing and now, ADT is saying that I owe them money. They didn't keep up their end of the bargain. I'm not sure where I stand and I was gonna call them and try to just flat out cancel my subscription again.

ADT has been very helpful and very nice and the system seems to work just fine. The only thing I don't like is the battery sometimes die. It starts beeping and I have to go change the battery even if it's 3:00 in the morning. It's a pain in the particulars to wake up in the middle of the night if the batteries die. But that's not on ADT and the batteries are not hard to change.

It was good with the ADT sales rep. They showed me all the things I could add. Some of them I did, some of them I didn't. It was a good thing. Also, the tech who put the system in couldn't have been better. I had great service when I needed them and it's been a good relationship.

We were with Brinks and then, they transferred to ADT. I liked the ease of staying with them but it was quite expensive when I wanted to upgrade our system. That's a deterrent when we've been a customer for so many years.

I've been with ADT for 18 years. There was another security system that came in and I called ADT and ask them, "Hey, they're asking me about this upgrade. What can you do?" And they did it. They came through with it. We just had our package upgraded and now, we have things that we wanted to kinda fix all the blind spots in our security system. Also, when we have to call customer service, they're nice, direct, and they answer questions. And I got access to the phone when we're away to check up on my security system, and it's working fine. The only problem was whether the Wi-Fi was connecting wherever we were. But besides that, I was able to keep track of my son coming in the house and check on the house.

I've had ADT for over 20 years and my system is old. But it still works. The lights in the system don't come on but I’m accustomed to it. And you’d be surprised to have a battery in your sensor. I talked to the ADT reps the other day and they said once I get the battery and put it in the sensor that's out, that should bring the lights back on. I'm waiting to get my batteries to see if that's true.

ADT is a good company, and I've been with them for 20 years. I stayed for the price and security. The customer service is excellent too.

Everybody should have an ADT alarm system. It is very easy to work with. I just push the button and then I'm set or unset. The customer support is great too. I have a passcode and I feel secure that they handle my information correctly. They're super. It's a blessing to have ADT. I feel secure in my house. People are breaking in houses and stealing things and I have pets and I don't wanna worry about them. Everything's good. I'm gonna try and get a doorbell too. That would be nice. That way, I could see if anybody's at the door.

I have a business setup with ADT victoria texas, they have bad service and hidden charges, they cancel your contract and they don't notify about the payment. There is no followup on your complaint, you will diverted to multiple agents on calls, I won't suggest any business owner to setup, their equipment give problems and errors, because of their agent mistake they cancelled connection and for re connect they want me to pay again re installation charges, where their agent says on calls it's free. I won't recommend any business owners.

ADT is a terrible company with misleading salesforce and contracts. Buyers beware of this company and the customer service is the worst and if you are lucky enough to get out of the contract... They just shut off access to the app to see your cameras. Fraud and terrible customer service. Simplisafe is far better and no contract.

When we got the information, ADT came out and explained everything. We felt it was the right system for us. It works very well. It went off when we first got it, and the police and fire department came out. ADT came out right away and took care of it. They walked us through so that wouldn't happen again. They were very gracious about it. And the fire department and the police were wonderful. That experience was good. Even though we have a locked gate, sometimes we don't lock it because we have the system on. ADT always called when something happened, like if I opened a window, or they called to verify back that everything was okay. Also, we get emails from ADT if we needed anything, or if they updated something.

ADT sends a monthly email to each customer stating that the system is communicating with ADT, assuring the customer that the system is operating properly. I learned that this is an automated email, after I continued to receive the ADT email long after my system was disconnected.

They have always gave good information and help. Have even not charged me a few times for coming out. They are always polite and my system is easy to use. I wouldn't change. I have their smoke alarms also. The fire department was here immediately. It wasn't a fire. We had someone redoing our bathroom and the dust was setting it off.

In less than 2 months after installation, the cameras stopped working and the customer service team was very unhelpful. They forced me to check the different parts of the system instead of coming to my place and checking the system themselves. Also, they tried to put the blame on the internet connection (while I have purchased the necessary equipment from them!) and then on electricity connection, but were reluctant to accept that their cameras had problems.

My system is old and we have to replace the batteries all the time. In fact, I just put a new battery in the panel. The customer service rep said I have to pay for a new system and they wanted to charge me too much. I’ve had the system for a long time and I feel comfortable that I have one because you never know when something's gonna happen. But we have too many problems. I've been trying to get new equipment but they always tell me that if I want a new equipment, that's gonna be expensive.

I have not been too happy with ADT for a while now and I won't be staying with them any longer. I've moved from place to place with them. But it got to a point where the service has been bad. I wouldn't refer anybody to them. I've been having issues with them for years, and a lot of the times that I have issues, things are not rectified in a timely manner. As many times as I've called ADT, sat on the phone and talked with people, it starts out okay, but it ends up turning into something worse. As a valued customer, the turnaround should be faster regardless of whether they have workers that stay in my area or none. Me being without a system until they can get somebody to come down and fix it is not fair, especially when I'm still making payments every month. Even when they want to adjust or compensate, it’s still not enough for not having services.

On my main screen, it says, “You're not hooked up to the Wi-Fi.” But I used to be hooked up to the Wi-Fi. I went on the phone with a very patient ADT person for many times, but I cannot get hooked up to the Wi-Fi. They could explain my next step. Also, every so often, I get a low battery alarm. The alarm went off, and a lady called and said, “You have a CO2 monitor that went off. We're calling the fire department.” I said, “No, I've got a low battery. You don't have to call the fire department.” But five minutes later, the fire department came. That was a total waste. I got a battery alarm yesterday so I bypassed that alarm. I took it off and it didn't sound the alarm. I changed the batteries. I tested my batteries, and they are fine. I don't know why the machine said it was low on battery when my batteries are fine.

I used to be with a different company and I did not like what we had accidentally gotten locked into, because it was one of those sales people that kind of bullies people a little. I told my husband, “As soon as we get out of this, I am sending a written letter to them saying we are leaving. And I'm calling ADT. Because we had them before at a previous house, and we really like their service and we're getting them back.”

We've had ADT for 20 years. There was a time when the system went off because my father forgot the code, and the response was quick. They called and asked for the code word. All in all, we're happy with ADT. We've had the basic package since my father had the system installed, and the price hasn't changed for some time. He had somebody come out once to look at the system to see about adding cameras, but he didn't go with that. We have a few cameras, but they're not tied to ADT. My brother is a tech guy, so he did them.

I called ADT about replacing the batteries. I'm 86 years old and it's not exactly easy for me to change all the batteries that I have in the house because I've got a lot of stations. I have 10 outside doors and six sliding glass doors, plus all the windows. The customer service reps were very accommodating in sending someone to do that. They were very understanding, and while the tech was here, he decided that the thing to do was change them all so that he wouldn't have to come multiple times. It would be more efficient for him and for me if he did it all at one time. That worked well. I've been with ADT for a long time, and I'm totally secure. If someone's considering a security system, I'd tell them to call ADT and have them come out, look, and give an estimate.

I had a lot of problems when I first started using the system, but they've all settled down now. The price also went up a lot since I've got it. Other than that, ADT has been good, and I'm satisfied with what I got.

We're satisfied with ADT. We'd had a competitor at our previous house and we were not satisfied with them, then when we were getting hooked up with AT&T for internet and TV service in our new house, they recommended ADT to us. In fact, they transferred the call over to the young lady who helped us get on with ADT, and so far, our experience has been very good. Installation went well.

I've been a member for a while now. When I decided to do this about four years ago, ADT was offering a great incentive to put the system in, but when I put it in, they quoted me something more in the thousands and thousands of dollars. I said, “Take it out. Sorry. No. I’m done.” They came back with, “Oh, no, no, no.” I said, “No. I didn't want that. I just wanted the basic. I just want something to ring if somebody comes through my door.” So, they redid it and charged me what I could afford. However, the price has gone up tremendously. I was paying 29, and I'm up to 45 now. It goes up higher and higher.

I'm done with ADT. The first few times I dealt with them, the people didn't know what I was talking about or put me to somebody else and I got hung up on several times. I asked for a callback on a service call, and I never got one. My window alarms work fine, but I've had nothing but problems with the cameras. ADT tried to get me to work it out, but the problem doesn't get resolved. They just send me to a tech on the phone and they do the same thing. Nobody ever comes out to my house. I have a camera out now, and it's been over a month. I've called three times and I keep getting the same stuff, "We'll get a tech to you. We'll make a phone appointment." Why are they making a phone appointment if they've already walked me through it and it still doesn't work? I'm ready to walk away.

I've been with ADT for so long. My sister recommended them, and when the sales rep came out, he set up the system and explained it to me. Later, I got an updated version, and they came out, sat down and explained all that to me as well. I've never had any problem. The installers were fantastic. The system is bulky though. Most people have a little thin box, while mine is a rather large kind of box. Other than that, it's all right. It works.

The rep may have to work the financial part. But as far as the system, he wasn't well-trained. Other than that, I'm satisfied with the cameras.

Having ADT is a family thing. My mom always had it in our home. So when it was time for me to have my own home, it was not a question. It was always based on the relationship that my mom had with the representative who introduced it to her. So, we continue to use the same rep. The sales rep that I have worked with and that we've worked with has always been personal. I've asked him, “I know that you've got other clients. How is it that you just work with us as if we're your only -- just really get to understand the ins and outs of the needs of our family?” He was very personable, and always professional. We knew we could talk to him and he would clarify or point in the right direction. Or, “I know this is what's important to you, so here's maybe what you wanna consider.” Always more of a consultant than sales at any point in time.

ADT is the best. We have the alarm system at home. We have it on our windows and our doors. I like it. Sometimes, my father would take a little longer to deactivate the alarm and they would call me. My dad is almost 84 years old, so he doesn't move fast. We had to contact customer service in the past years for the battery that was damaged, and they trained me on how to replace it. Also, one day, they went to help me to close one window because it was not closing and the alarm was active. All the time when I call and I talk to ADT, they are very helpful. They are very friendly. They are very kind and they make me feel very comfortable talking to them.

We've had some good and some bad experiences with ADT. The technicians that come out here have done very well except for the person who originally installed it because he installed it and told us where he was going to put things. And then we realized there might have been a better place for him to install this in our kitchen. He put the console in our kitchen that took up two of our outlets because it was so large. You couldn't use the second one in it. But the gentleman who came out to aid our problem was good. You don't wanna talk to the people on the phone. They're nice enough people, but they directed us to do ridiculous things. So far, we've been with ADT for one year and three months. And they signed us up for a two-year contract that we weren't aware of when we moved in here.

I'm very comfortable with the system. We had trouble with the system one time, and ADT came out and fixed it. They put in some new things and it has been fine. The people that I have talked to have always been nice. I would recommend ADT to anybody.

I got an overcharge on the equipment that I bought. I didn't have time to tackle with them. And I've had issues ever since, like batteries going down. I had to call ADT. The whole system went down. They had to send the tech out. And they would not budge on the price. It was a software deal. It had nothing to do with any of my equipment. The tech reboot it. He was there for 15 minutes. He did everything from his phone. I got charged for 275 bucks. I nearly lost my mind when that happened. The first thing he told me when he got there was, "There will be no negotiating on this service call charge." I said, "Okay. I understand." But it had nothing to do with anything that I did or my equipment. It was all ADT's equipment.

I had an ADT technician come in and he did everything, and I was very pleased. I had a problem because of the new panel. I called, ADT sent me a technician, and he updated us on the panel. And the times I've had any issue, ADT responded. Everything has been good. I use my alarm constantly. Every night, I turn it on. If there was any problem, the panel would let me know. It would go off. We feel secure because we're empty nesters.

I think I drove the fellow that installed my ADT system nuts because it would be online, then it would be offline. I'd call him up on his personal phone. He would fix it with whatever magic he worked from his end of the thing, and it would work again. So, it was good. He was a nice fellow. As a matter of fact, he put in the doorbell that I've got to go out and change the battery.

We've had ADT for years. The only thing I didn't care for was my last issue with them. I had to change the battery. I couldn't find it. I didn't know where it was. And the person that was supposed to do a virtual call with me called late and I had already left the house. I had company. I did a follow up one and got someone, and the guy wouldn't listen to me. He was quite rude. I did fill out a survey about him because I found him to be incredibly unprofessional. I'm 70 years old, and to be treated like that by some young punk really irritates the dickens out of me. He was talking to me like I'm an idiot. Then I ended up with a gal who explained to me how it worked. It turned out to be cool. We went out into the garage and the unit that I thought was part of ADT turned out to be part of the system that Dick had had previously. It had just never been removed. That was why when I kept changing the battery, it didn't work. She thought so, too.

The lady that came offered me something that ADT didn't have. Everything I asked, she was, “Oh, yeah. Of course. Yeah. You can do it. Oh, in the app? Just go ahead. You'll tweak it. You'll change it. You adjust it. You just change the settings. Everything is fine.” I got the system installed, and none of that was true. I wanted to cancel the contract but it's very hard. Once you're in, you're screwed. I spoke with different people. Finally, I was able to speak with the regional manager, and he said, “I don't know why she did this,” and told me that he was would give me an SVR for free and I wouldn't have to pay for as long as I kept the service. Because usually, that carries an extra fee a month.

We've had ADT for a long time, and the system seems to work okay. It's helping to guard the property, keeping people from coming in. It's doing its job. When we set it to in case anybody breaks in, it's probably doing its job at night. Also, when we're away, I think it's doing its job. It's been twice when the alarm went off and we weren't home. One time, an interior door that also has an alarm on it was not completely latched, and somehow it blew open. It caused the alarm to go off and they called me as well as the police about the same time, and that was good. There have been a couple of times they've called the police and that's what's expected. I don't give them any extra points for that. Overall, ADT is a big company, and they are responsive. They're doing their job.

I have six cameras going on my system. ADT has been out here and installed it. They run inside and hooked up to my TV. So, I'm okay there. But I've called into the local home office. I said, "You guys don't do a whole lot of stuff for me." I'm not happy with what I'm getting. I'm being charged 42 bucks a month, and they aren't monitoring my systems. They aren't calling the police if somebody came by and broke in. I don't know what I'm paying for. It doesn't make sense to me.

When we bought this home, ADT was the original company that put in the overall system. We put in ADT when we purchased the home. So, we've had ADT for years. We went with the other company but I did not like the keypad. That's why I'm happy with what I have, because this one is more user-friendly, the touch is wonderful, and I don't wanna go anywhere else. I'm very pleased. I am pleased when ADT put in the new touch pad because the old one that we had in there before ADT came in was an old system.

Get ADT. It works. We've had it for a long time. We have always liked it. It seems to work well. We have it in our windows, and the glass break. We have everything, and even in the garage for our garage door. We had ADT come out to a different home and we moved to the house we're in now and continued to enjoy the product. When we had issues, we called. They were resolved.

I didn't have any problems with ADT. I'm satisfied with my service package.

Last November, the experience with the reps was hell. I was out of state for three years, returned home, tried to do the upgrade because I've been notified years prior after I moved that there was an upgrade. But whenever I returned to my home, I made an effort to arrange an appointment. ADT said there was no time that they could send someone in during my short visit to put this gadget on digital monitoring. So, when I returned to South Carolina in November of last year, I immediately began the process of trying to get this gadget added to the system. ADT gave me two appointments. Nobody called because they would walk me through the process.

Functionality and performance are great. I am able to see my entire yard. We would have access to the sensors in the house. So, I feel protected in that aspect. I get notifications on my phone. Whether I'm at home or not, I can see who has been on my property or near it. We moved into a neighborhood that we're not familiar with. That was concerning. I have kids as well. So, having the ADT system in on the first day, because we got it done on the first day after we bought the house, made me feel a lot secure in the neighborhood.

ADT is the best overall. The reps are very knowledgeable. Anything I asked, they have the answer for it. Also, they would call me if anything went wrong. They would be on it. When the techs come out, they fix whatever has to be fixed. And if I need to call them back, they give me the number to call them right back. I'd recommend ADT to all my friends and colleagues.

The person who came, came way after I called myself and got everything set up. They did it over the phone, because I had a system in already. So, I just had to be prompted what to do in order to get my services working. A representative called and walked me through what to do. I had to open up windows, close windows, to make sure that the signal will let me know, from ADT, if my alarm worked.

ADT provided home security for my system and I've had them for 12 years. I had a hiccup about a month ago. They wanted to charge me for $160 to come and put a battery in. But other than that, I've had a very positive experience. My system needs to be updated. I have the older system and I've asked to put a new one in. They want, again, $160 for a technician to come in. Everything's at a cost. But the equipment has worked fine. Especially because I travel a lot, my family feels safe.

Before I got ADT, the reps sold it to me telling me how great it was. I said I have a small dog and a cat and I asked if they were gonna set off the motion detectors. I was told they were not big enough. They have to be of a certain size and mass to raise the ambient room temperature a certain number of degrees in order to trigger that. It's not just purely motion. So, it was alright. But it seemed like at first, every time I left the house, my alarm was going off. And to make it worse, I was in places where I didn't have my phone. So when the alarm went off and ADT called, I didn't know anybody was calling me. They called my son and told him they were getting an alarm at my house and asked if they should send the police, and he would say yes. They were false alarms and I never figured out whether it was the dog or the cat setting it off.

We felt ADT was extra assurance that we'd have more protection. Because we're seniors and a retired vet, our price was very doable. We've had a couple issues, but ADT resolved them. We're fine to continue as we have. Their service was they were forthright and willing to work with us.

The equipment from the previous security just went kaputz and that outfit was no longer available. The tech from ADT who came out and replaced it was very helpful, relatable and respectful.

When we got the system, a friend of mine from high school was with ADT. I called him, he came over and got the system for us and got it put in. It was a wonderful experience. He's a terrific guy and he did a great job for us. ADT comes to the house to update certain things with the system that needed to be updated. For instance, it went from being connected to just the power lines to being connected to the internet. ADT had to come out and change something out when that happened. And my interaction with their people has always been very good.

I moved and transferred my service to my new place. After being with them for many years, they messed up my account. They added a second account and started charging me for 2 accounts. I only learned of this after calling 20 times over the course of 2 weeks trying to get someone who knew what they were talking about. I had to keep explaining my situation to each new agent. I was finally told there was a mix up and they accidentally set up two accounts in my name.

I needed ADT just like everybody else has got one. So, I got it for security purposes. Everybody gets one for the same reason. But I don’t like ADT at all. The reps are rude towards you when you ask a question. They’re snappy and salty. You're paying your money to a company and you call in, and people talk to you that way. That's not nice. You call them to fix something and the tech acts like it was a problem. He didn't halfway fix the work. I can't wait till I have no longer have to deal with them. As soon as my thing is over, I will be going to a Ring camera. So, no one has to call me and be nasty, and I have a service that I can take and pay for myself.

I've had a few interactions with ADT, and the one that stands out the most was that they called me when I was out of town because my alarm system was going off and they asked me if I needed them to call the police. I was like, "Well, yeah, that's the reason I pay y'all." What happened was one of the sensors on the window had fallen off. Then the alarm went off. There should be some sticky things to stick it back up. ADT never called me back. So, I got a family member to drive over there because it was going off and I got them to turn it off. The cops pulled up just to do a check, but I had a family member go over there, and that was when they found the sensor on the window.

I had used ADT before. A few years back when I lived out this way before, I used them. Then I moved to Colleyville, and when I moved back to Southwest Fort Worth, I have them again. I have the wireless. I've got the things in the windows. They set it up. Jaden was the one that installed it, and he was very nice. I pay a lot of money, and I'm still paying for the installation of all this, which was thousands of dollars. I pay two bills every month. I pay $65 on the security part and 64 on the installation. And the way it's going, I'll still be paying on it when I'm 140. I'm 91 now. All this stuff means a lot to you when you really put a pencil to it.

I've always heard about ADT. It seems like they offered more. They’re reputable and highly recommended. So, I just went with them and I've been with them ever since. I initially bought the system and signed on to ADT in Rancho. But we moved to Hemet so we had to buy all the new stuff. It was an easy transition. Technology renews itself a lot. So, I thought I have the up-to-date stuff but there's probably more stuff that came out. Sometimes I have problems with my Wi-Fi for all the cameras I have. But other than that, it's all good. We had a false alarm and ADT treated it well. They called and made sure it was us and asked us for our verification code. We talked and told them it was a false alarm. We have the upgraded app now and my wife uses it all the time. She likes it and I'm very happy with ADT.

I was doing searches on home security, and ADT seemed the most reliable and they had a good standing on Google. It was a good experience with the salesman. They had very clear expectations for us and they met well with us when they installed the system. Everything in the initial half was very clear. It's great. However, after the system was installed, we had a lot of issues with ADT.

ADT was probably the best in the business. The sales interaction was fine. However, I did not know when I signed up that all of the different people who represented themselves as ADT were independent contractors. So, I thought I was speaking to the home office. But I had called a number that was for a local representative of ADT and apparently, they compete against one another, which I did not know. So, that is lacking in full disclosure. ADT hasn’t updated any of their equipment in my house, which they should be routinely every so often. I don't know how many years that the equipment should be updated. I still have my original equipment so, it works fine.

ADT has been awesome. I've been in my home for 16 years now. ADT is there with any problems I may have. What I really appreciate, they have the live chat, the live video where people or the technicians can see my problem and help me fix it if it needs to be fixed or if it's all in my mind. For any upgrades that I need, they inform me about what needs to be upgraded and they do it. They are very reliable. I have no plans of changing. No one can take me away. I love their service. I had a situation around the COVID time. Finances got a little sticky. I inquired about asking them if there was any way they could lower my bill. They accommodated me with no problem. They didn't ask a bunch of questions. They just listened to me. They were very helpful and friendly too.

I like ADT. My experience has been very good. Sometimes, I get trouble with the doorbell. Maybe it's because of my internet. Now, I'm changing my internet because sometimes the camera in driveway is not working too. But their reps have been very nice. All the time when I get trouble with my camera, I call and everybody is always available for me.

I've been with ADT for 18 months now and their customer service has been very good. However, the two cameras that I have haven't performed as well as I would like. That's my only complaint. I haven't had anybody try to break in, so I don't know if that works or not.

We were with Brinks and then, they were bought out by ADT and we had some new equipment installed. It was a nice upgrade. It’s been a good experience and we haven’t had any issues. There are prompt responses when an alarm goes off. So, we would recommend them.

ADT is a trusted security system. The installation of our system went well. I'm not happy with the system though. I got the doorbell and it keeps on going out. I try to change it or get ADT to change it, but they're trying to charge me. I already paid $5,000 for the system. Now, they still want me to pay more? I'm living with a very faulty doorbell that goes online, goes offline, goes online. I have to keep on reprogramming it. It's pretty sucky. I don't like it. But everything else I have with ADT I'm satisfied with. I'm just very disappointed that they want to charge me to replace it.

I feel secure with ADT. It hasn't failed me yet. If I had problems, they come out. They fix it with no charge. Every time I got on the phone with somebody and tried to get some problems recollected, it seemed to work out for me so far. I'd tell others to try it.

I'm very satisfied with ADT. They’re great. When the power goes out, whatever I need, they jump on it quickly.

We've had ADT forever. It's gotta be at least 30 years and they've been fine. Whenever there's a problem, they get right on it and if there is a problem where they think the alarm goes on a little too long and we don't answer it, they'll send the cops. They did once and we didn't need them. We have an old system and the reliability is good. It's been fine after all these decades and we haven't had to have a change. If ADT said we had to, we would. But they don't. It’s a very basic system but it serves my needs.

I've had a security system for as long as I've had my houses. So, at the time that I bought ADT, which was about 10 years ago, I knew that they were a reputable company and that they would be around for a few years. They gave me a good price in financing on my program, which was why I hired them. The reps are very nice people and they do what they're supposed to do. When the system doesn't work, they come and fix it.

I used ADT in the past. I was happy with the previous service. The sales reps were very good. They were very knowledgeable and very helpful. I love the digital keypad. I can walk out the door and lock it and not have to worry about locking myself out of the house. To me, that's the biggest feature.

I'm not really happy with ADT right now. I've had the system for about 10 years. Nobody ever gets in touch with me to add things. The only time I talk to ADT is if I've got a problem, and nobody's accessible. When I call, there's a number to call. When I call that, it's inevitably multiple calls and a hard time getting a person or chatting with A I, which is really cheap for ADT but not cheap from a time consuming standpoint.

When I had a problem with ADT, somebody came by and either updated or replaced the monitor. But that was at least five years ago. Dealing with the installation team has been infrequent. The installers would come and it would be a short and casual conversation. They would accomplish what they needed to accomplish. I've been a customer for many years and I’m happy with the package that I have. I've been thinking about updating my service though. My box is old and I was thinking about video cameras. But I haven't got to that yet.

My experience with ADT has been great. We've been with them for 27 years. Their reps are excellent. They make us feel safe and I don't have to worry my family's there alone. They're protected.

My experience with ADT is not good. Their equipment falls off the doors and windows. I called to get somebody to come out to service it or to check it. But they sent me replacements that are worse than the ones that were installed, to begin with. So I haven't been able to use my security system the way I would like to for years. I got a survey the other day and I gave them zeros on everything and nobody ever contacted me. I'm ready to get rid of them.

I put ADT in my old house in Oshkosh after my husband died because I lived out in the country in the middle of nowhere and I was terrified to stay out there. When I moved here to the forest, I put it in for the safety part of it. I like ADT. If the alarm goes off, I like that somebody is gonna call and check on me. When I moved into this house, it wasn't responding. I had to call them and the service person I spoke with was great. However, with all the years I've had them, nobody's ever called to see if there should be an equipment update or if there was anything that needed to be updated. But everything is fine.

When we built the house, the builder recommended ADT. They were great. Every time I call, they're polite and always took care of me. I'm very satisfied with my service package. Everything is okay.

The ADT system serves its purpose. It's adequate. But my problem with ADT is that any time anyone wants to get anything done, you have to commit to years of service. If I had them come in to replace the panel door on my alarm system, which broke off years ago, I'm sure they would want to require that I commit to another two years of membership, which is why I don't bother calling them. Honestly, I thought about getting rid of ADT.

My experience with the ADT reps was great. The language that they used, I could relate to it. It was nothing scientific I couldn't understand what they were talking about. Everything that they related to me was decent. The first day that they arrived, it took about five hours. But something was going on with one of the cameras and they couldn't get it to work. They had to make another appointment to come back out two days later and they got it taken care of. It came down to be the modem that I have from Spectrum was messing everything up. So I purchased one of the routers or modems that they had. Once we switched out the routers, everything was fine.

I inherited it from my mom and dad after they passed away and I'm very much satisfied with the package I have.

A house I bought about four years ago could only utilize ADT. The system was already there. So, to get it turned on, I was almost forced to go with ADT. A year ago, after three years of having ADT, I called about updated cameras and they were telling me I got the latest equipment in my house. That was really bad. I had the cameras for three years. ADT didn't do any upgrade on their camera system in three years.

It's not been very positive with ADT. On the first day, the alarm system worked. On day number two, I opened and closed the door to test the system and the monitor above the door of the master bedroom fell off the wooden trim, where the monitor was affixed. The alarm system went off and I had to locate the password that I gave to the person who did the installation. I taped the monitor back up after learning what to do, with the system blaring for half an hour. I taped it up, but the monitor never made a connection with the system.

I had to take over the previous homeowner's contract with ADT and the sales team was kind of pushy but the installation was okay. But I had cancelled my contract and I'm still getting billed for it. I get transferred back and forth between billing and another department to see if they can cancel or resolve my issues and they just transfer me back and forth until someone just hangs up. It's been terrible and I would never use them again and wouldn't recommend them to anyone.

I've had ADT for three years now and my experience has not been good. The fire alarm goes off randomly all the time and what makes me nervous is the fire department's gonna come and then I'm gonna be aggravated because I don't want that to happen. I had called about it and the rep said it was probably just dust. I asked if they could come out and look at it and he just said to clean it off. I can't even reach it. I shut it off and it's been two months. I'm not happy with it and I'm paying the monthly premium. Do research and see if there's anybody else out there.

Their rates are kind of high for the service that they provide. I was kind of upset when I first purchased it. They only gave three sensors and they were gonna upcharge me for extra sensors for my window. It didn't make sense. Also, when the alarm goes off, somebody should call but they don't call. The quality sucks.

I've had ADT for a long time. I was okay with our current service package, but it went up to about 45 bucks just to monitor. I called and they reduced that because I've had this service for a long time. I'm not getting any upgrades. So, they took care of all that for me.

I've had ADT for 20-plus years and I've had good service with them. I've had some issues but they sent somebody out here several times to get it eliminated.

My experience with ADT is getting better. At first, I was not able to see any of my recordings. I was not sure if my system had automatically turned off in the app. Two weeks ago, I went into the app, and I went and played around with a few of the settings. Now, I'm actually able to see my recordings, where I haven't seen them for over a year. It just automatically turned off on its own. I'm not sure if that's something normal. But it was something that I was having issues with also in the beginning, and I had to have someone come back out to my home. Right now, for the last two weeks has been okay. But before that, I had some issues.

I've had a lot of interactions with ADT. Unfortunately, the product that they put in my house never was set up right. I have a keypad that was put on the wall and it has no functionality. They wanted to charge me $200 to fix it when it should have been done right the first time. And because it left the 90-day retailer franchise location and that was at main ADT, they wanted nothing to do with it. Also, the person that I bought it from.

I love ADT. It covers the house from break-in, smoke, and carbon monoxide. It seems like every time we make a boo-boo, before we can turn around, they are on top of it. They have sent the fire department over twice. They have been able to support and provide services needed ASAP. I've got a level of comfort with them that I don't think I could get with anybody else. That's why we keep dragging them with us everywhere we go.

When we first moved into our home, we figured we needed security. We went with ADT and the customer service and installation weren't taxing at all. They were efficient, quick, and got out. Customer service has been quite good.

ADT has not been great. Because there were so many problems, they said they weren't gonna charge me for the first two months. I ordered another panel several months ago. It has not come. I called ADT and they said, "We don't have the order." I said, "I ordered it from your salesperson." No one bothered to take the order or to check into it. So, it's just gone. No one cares. Then I had some problems with my panel. Sometimes when I go in, it takes three times to get it to turn off. I called and I said about that. No one has bothered to schedule to come out and look at it. I thought when they brought my new panel would be a good time to look at it, but I don't think my new panel is even ordered.

ADT has been around a long time. It's a recognizable name and I've had it for years. It has served me well. It's been a very few times that I really had to deal with their customer service with an upgrade, but they've always been helpful, prompt, and available when I needed them. It's easy to get in contact with a rep. I like the whole security system. ADT is a great service and me being a retired person, the cost of having a system is reasonable. Whenever I use the system or set it, whether I'm here or away, I feel confident that my property is protected. If there's a storm or something saying the area that interferes with whatever or something's happening, I always get a text message or email alerting me of what's going on.

I've been with them for 20 years now and the experience has been good.

I renovated my house, and if I want to deactivate or remove a sensor, instead of just simply clicking it on my own through a computer or my app, I have to go through ADT and it's a process. They have to come out here and I have to pay for it which is silly given that it's easy. It's off and on switch program-wise. Otherwise, I barely interact with them at this point. Quality is mid-grade. The system does the job. I have had issues where ADT appropriately called law enforcement and got them here. For the price of 45 bucks a month, it does the job. I'm happy with it. I don't plan on changing. I do wish the app interface was better that I can have more control over my own system.

I've had a good experience with ADT. We are happy.

Initially, ADT tried to sell me all kinds of stuff I didn't need. It was annoying. Then I bought stuff I regret buying. I spent about $1500 unnecessarily. The service has been lame. I was an hour and a half away on a three-day vacation at the ocean then got a notice that my door was unlocked. At 10:30 at night I had to drive back home and lock my front door then drive back to my location. I had problems with the service numerous times. At 10:15 at night, my door used to unlock. We'd be in our house sleeping then I would wake up at 5:00 in the morning and there'd be a note on my phone that the door was left unlocked at 10:15. One night, I was sitting in a chair in the living room up late and I heard my door unlock at 10:15. I have no idea why it was doing it and ADT doesn't have any explanation. It happened eight times but it doesn't do it anymore. Whatever the glitch was, ADT figured it out.

ADT was in the new home, and so far, so good. They are very responsive when I have any questions. My needs are simple and I'm satisfied.

I have a good experience with them. They're a good company. Never had any problems.

When I had an entrance that wasn't functional, the local representative here for ADT came out, did an excellent job, and completed it right away. The local vendor here has taken care of everything.

Their response to alarms going off has been really good. However, lately, it seems like they're connected to someone in another country. When I get on the phone, I wanna be speaking to someone that's more familiar with where I'm at and here in the United States. Not only that, it depends upon where you're located. There are different accents and when you're trying to explain what is occurring and following up on something, the breakdown in the language makes it a little more difficult. But overall, I've been pretty much satisfied with ADT. It's a good system, but be very aware of people approaching you at your residence and claiming that they're from a different thing and they’re supposedly affiliated with ADT to come in and change components or to get in and get access to your unit. They fast talk and they'll have some sort of identification, but it's not actual ADT.

My wife was very ill and I was feeling a little more insecure with her being home like that and I thought it's a good idea to have a security system. I reached out to ADT. My interactions with the sales rep was all over the phone until the install guy got here. He informed me of what was on and we managed to get the thing set up with the credit card, which I'm still bickering about. I don't like the way that worked out, but that's another story. They were fine explaining it. I understood most of what I needed to know except for how to pay. The installer was good. He came in and worked quickly and he explained some things to me and it went very well. My package is all right. There's a little bit more instruction needed on my end. I need to look into it a little more.

When I moved into this house, I wanted to get protection and I called ADT, naturally. Right now, I’m satisfied with them.

My experience with ADT is very easy-going. We don't use the alarm a lot because I'm retired now. So, I'm home all the time. When we go out or leave, we use the alarm. We've had no problems with it. I had talked to them months ago, and they lowered my price to $26 a month. We had the one issue with the motion detector in the hallway. I called customer service, and they were able to talk us through and reset my alarm so that it does not work anymore. We had it taken out.

They used the equipment that we had. But they did do some upgrades because we were having some trouble. They used the existing equipment but it wasn't working right. Part of that could have been us because we're not all that technically wonderful. But so far, so good.

ADT is overpriced. They gave me a quote, and then when they came to install, it was different. So I complained on them. They overprice things. But when the quote happened, they didn't tell me that. So whenever my contract is done with ADT, I would never choose them as a security company. I'm not satisfied with them. They need to be upfront and honest. Horrible company.

I moved into this place 11 years ago and ADT had a guy come out, and he was very thorough and helpful. I've had some calls and they had to verify my alarm went off. That always went fine. They've always been very courteous. I feel very secure with the system that I have. I'm at the end of a courtyard in a town home community, and I would not be real accessible to a break-in. But I've been very pleased with having it. They’re a good service. The only problem I've had with ADT was with the window breaks because the batteries were bad. I didn't know what was wrong with it and I had to call ADT several times and they finally replaced the whole thing.

My experience with ADT has been great. I'm the one that messed it up because I don't have my sensors on the windows. They said I can do that. But my household has been so upset for the past few months. I haven't had a chance to get them back on the window. I haven't had a chance to put a new battery in the wall unit and it's falling apart.

I'm really disappointed with ADT. We just lose the cameras. They dropped offline and won't record. I've called several times and they gave me some garbage about the Wi-Fi dropping out. We're paying each month for service and we can't rely on our cameras at all to do anything. Other than the cameras, that's really all we use because we're home all the time. So, we don't set the alarms a whole lot. They gotta do something to help us with the recording. That's the purpose of having it and it doesn't seem to operate for us at all. They don't treat me bad. They just don't have an answer for me.

We've had different home security companies over the last 50 years. We like ADT the best. I have trust in their reliability. If I had an alarm inadvertently go off, I would get called within 30 seconds. I had a battery low recently on a carbon monoxide sensor, and I went to change the battery. I forgot to bypass the carbon monoxide sensor before I unplugged it, so it went off. ADT called me in 30 seconds, saying that the fire department is on its way. And I said, “No, no, no. Stop, stop.” They were very good and professional. We appreciate their service. I have two other homes that I own where my son and his wife live in one, and my daughter and her husband live in the other, and we have ADT plugged into both of those homes too.

I had ADT at a previous house that I lived in. I was happy with the service before, so I figured I would go with them again. The sales reps were very good. The installer came on time as promised, and installed a Ring doorbell, which is something I did not have at the other house, two cameras, one for the outside, one for the patio. I don't have contacts on all of the windows like I had in the other house mainly because I'm renting. There's no peephole or anything in the front door. So, I wanted to know when somebody either delivered a package or came to the front door and if anybody was in the backyard.

In the beginning, ADT was great. What's happened now is whenever I need upgrades or a fix or equipment, they mail it to me and they want me to do it. I'm not happy about that fact. I'm about to get away from ADT and go to the monitoring center. It's much cheaper. But before I do that, I'm gonna give ADT one more chance to send a human being out to my house to fix my problem instead of telling me to do it myself. Just like them, I got a job and I got a life. I ain't got time to fix it up myself. For the most part, their app is good and the alarm system itself is good.

As soon as my two years is up, we're getting rid of ADT. They're fine until they start getting salty and they get salty right along with me. But they don't know how to de-escalate. Also, every time I call to get something fixed, they don't fix the system. And when they say they would come out, they said it would cost me. But it never worked. They came out March of 2023 and that was the last time it worked. ADT told me if I quit before the two years is up, it would cost me a bunch of money. I volunteer for the letterhead for Rebuilding Warriors. Hundreds of thousands of people know not to use ADT. That's how nasty they are.

It's going close to 20 years since we had ADT's service. They service it well.

I bought my house in 2015, and I'm in a split-level ranch, which means my lower windows in the lower part of the ranch are 3 feet off the ground, which means you don't need a ladder to break into this house. So, I had a discussion with my son. He said, "Well, there's two ways of doing this. We could get the cameras, you buy them yourself, you hook it all up, you do everything on the internet, or you sign up with a security outfit." I said, "Well, we're gonna sign up with a security outfit because if I'm doing everything on the computer, I don't know what's gonna happen in the middle of the night when I'm sleeping. Who do I go with?" He said, "ADT is the best." I put that in my other house when I was married and that system's still up and running. The ex has the house now. Hers is all hardwired and mine is all done with the Wi-Fi.

The salesman from ADT came over and he was very friendly. He told us all these great things, so we signed up for their maximum program. Within the first couple of weeks, the cameras were going on and off intermittently. We bought cameras from them. It wasn't recording anything. When we bought the program, the salesman said, "Oh, yeah, these cameras will record activity." When I reviewed the history, the recordings were only starting at midnight that one day, and they would erase the next midnight and start over again. I told them I wanted to have a longer history. They said, "Okay. Well, you can pay more and you can get a 7 or 30-day history." They gave me a phone number. I called them and just said, "I'll pay the extra. I wanna get the longer term recording." He said, "Okay, good. You're good to go." It never changed. It always was just midnight and the one day of recording.

I'm thinking about cancelling ADT. My camera hasn't been working outside. I've been paying ADT for a couple of months now without the camera working. I had told them what was happening, and they wanted to charge me for someone to come out and reconnect it, even though I was paying for nothing all these couple of months. They said, "Well, sorry, that's what we're gonna do. We're not gonna come out there for free. You have to pay for someone to come out there to reconnect it." The customer service reps were polite, but they didn't wanna send someone out.

I'm surprised ADT works every time. I've been with them for 12 years. Customer service has been good so far. I am handicapped. So, when something goes wrong, I just call and someone comes out and takes care of it. They had to replace the battery, and their technicians were very confident. They're good and respectful. They know what they're doing.

I received an ADT promotional flyer and even though for some reason it did not apply to my house, I was impressed with the people that came out to talk to me. They explained everything. I did not get the 29.99 advertised promotional fee. I accepted it the way it was explained to me. This was six years ago, and we stayed with them. Their response to our false alarms was immediate. I couldn't believe how fast they responded. At one point, they called the police and the police showed up. We were out in the backyard not realizing that we had set off the alarm on the back door. I was in the state of shock because they came with sirens and everything. They said that it was because of the ADT alarm and that we didn't respond.