ADT Reviews

I moved from our place in North Jersey where we had security. We didn’t have any here, so my wife was kind of nervous. I ended up taking the plan ADT gave me.

For years, ADT has been really good, but this last six months or so, it just seems like they've lost interest in it. I need some batteries replaced throughout the house, and a few of the people that I talked to were rude to me, and they will charge $200 to come out and do it. Before, they’d just come out and help me out and take care of things. Everything is working fine. I just need to figure out how to deal with the battery situation. I've got a daughter that has ADT hooked up to her house too and it's been a good system for quite a few years. But lately, it's gone downhill.

ADT didn't work. I was paying every month and was never told that I wasn't even connected. So, we stopped using it. The only reason I found that we weren't connected is that the fire alarm in my husband's office, the battery needed to be replaced. ADT sent out a technician, And he said, "There's no reason for me to replace this battery because you're not even connected to the system." And we had no idea that our system wasn't communicating with the base, wherever that was. But we've been paying monthly for years. And so, I just canceled the service. I didn't even know we didn't have any.

About three weeks ago, I was having a problem with my battery in my smoke alarm. They said they're gonna mail me a battery, it's gonna cost me $27, and give it five to seven working days. And I waited and waited, and finally, I went and bought two batteries, same battery for $9. Then somebody called saying a second battery is coming. The first one still hadn’t made it. It's hard to get to talk to a human. The first one I talked to was a foreigner. He couldn't understand me and I couldn't understand him. I have a hearing problem, I wear hearing aids and I can't hear well anyway. But I did understand the part that he was gonna send me a battery and it was gonna cost $27. But the last one I talked to, she was extremely nice, and she tried to track the battery. It was supposed to be delivered to my post office box that same day and I never received it. She ordered another one, I haven't received it yet. So, I don't know what the problem is. It’s happened to me once before when a door sensor went bad and I waited about three weeks for a battery and never did get it. I've been with ADT for 11 years and I'm thinking about looking for somebody else 'cause that's just inexcusable.

My neighbor down the street had ADT. I saw their sign and inquired about it. I like the fact that it warns you about things and that you can arm it and disarm it very easily. I feel a lot safer when I'm on vacation because I have a camera and an alarm system to warn me if somebody's in my house. I'm very happy with it. But it seems like the longer you're with ADT, the more you pay. I don't have the door Ring or my windows monitored, only the doors. I started out paying something like $45 a month and I'm all the way up to around $68. After my contract ends in March of 2026, I'm discontinuing it. I know technology is getting expensive, but when you have a simple system like this, you could go with a lot of other ones that are in competition with ADT and save yourself a heck of a lot of money. They're also not good about having an ADT rep up here. If you have any problems with your doors or your alarm system, it takes forever to find a rep to come out to your house and take care of the problem.

I've used ADT for years. When I moved, I decided to continue with them. I got the whole package and the fellow that installed brand new equipment was great. He did exactly what I wanted done, but I was getting low battery alarms. When I called about that, the first person I interfaced with didn't realize I had ADT plus, so they referred me to the wrong installer. Then when I got to the installer, she realized that they had sent me to the wrong place. The fact that they bounced me all over the countryside did nothing but add to my frustration. I spent nearly an hour on the phone and I repeated my name, rank, and serial number every single time. To me, that's ridiculous. When you transfer something in today's age, automation should transfer that information for me. Lastly, they didn't explain their newer equipment to me adequately. They used to mount everything on the wall, but now they have a plug-in unit. Had I not been informed earlier, I would have had a big hole in my wall that I couldn't have fixed before I painted the walls. I was not happy with the business portion of it.

My experience with ADT so far has been fair, but I have a very minimal sense of security. Despite having the system, I have noticed signs that somebody has broken into my home and they're shut off the alarm system and the cameras, but there's no record on their part that the system was shut off.

The technician was perfect. He solved my problem right away. The door chime wasn’t working, and he simply told me to go to the keypad and hit the chime. I don’t know why, when I first called, the person I spoke to had me try all kinds of things that didn’t work. They said a specialist would call me and do a video chat, and that’s what happened. The solution ended up being very simple.

I’m satisfied with my service with ADT. Everything works good. The system was already in the house when I bought it, so I just went with it. I’ve never had a need to reach out to them.

Our experience with ADT been good. Customer service is excellent and they’re very dependable and helpful. I would recommend them.

I find it very difficult to understand and they can’t explain to me why I have to pay them monthly and then I also have to pay another $25, which is not much, per year. And I still have to pay all extras whenever I call them on the phone and ask for help. And I do get the help, which is fine and I enjoy that. But I feel that I’m being ripped off whenever I have to pay extra 50 bucks and I’m doing the work.

We moved to a new house during the pandemic. There was a lot of breaking in in the area, so we needed to get a system set up quickly. I decided on ADT because my parents had it before. They had the option where, if the security alarm went off, there was a live person hooked in that would see what was going on. The security system would say, “Who are you? Why are you in the house?” and ask for the safe word. If they didn’t have it, they would call the police. Also, ADT had the reputation of increased customer service, although that’s not been my experience.

We got ADT in 2017 when we moved into our house. It was good for awhile. We had a contract. Then one day the camera wasn't working, they sent a person out, got it working on my end however he said they could not see it on their end and replaced the camera. The next day I see a charge on my bank account for$120,I called them and was told it was for a camera, I told them I wasn't aware of any charges and how are you allowed to go into my bank account like that. They pull up the work order that has my husband's signature on it, he wasn't home at the time, it wasn't his signature. So, they were allowed to refund me but only as much as I pay a month it was $89. So, next time they came out was to update our system, throughout all of this, sometimes our saved videos weren't working or camera wasn't working. So back to the update they added time to our contract. We didn't approve of that either.

I called for security because I’m being harassed and stalked. The police kept telling me, “Get security, get security,” so I got ADT. They came out and installed the system on the doors of my house. ADT only calls me when the system is down or if the alarm goes off. Other than when they came out to install the system and a very limited time on the phone, I haven’t had much contact with representatives.

Installation was quick and painless. It’s seamless as far as the user interface of the app and the control board, so it’s user-friendly all in all. I’ve got the ADT wireless system, and I’ve had no issues with it whatsoever. The goal is to not use it, and I haven't had anyone break in my house.

I dropped ADT one time, picked up another company for a few years, and I then went back to ADT ‘cause I liked it better. When I had ADT before, I didn't get the notification when someone opened the door. I got it this time and I like that better. They told me I could test the alarm but there would be charges after that. The installers explained to me each thing they did and they showed me how to get in contact and what to do if the alarm went off accidentally.

ADT system works fine. Replacing batteries is a problem because I have no information on how to do that and they’ve not been helpful. I’m capable of doing it myself, but there’s very little information available and they don’t even know what system and equipment I have. So, I end up looking up things on the internet and solving my problems that way.

I’ve liked the service for 28 years. I had trouble with one of my sensors and I called ADT. They sent me a new one and guided me through how to get it all set up.

ADT is a good quality system. I like that it's wireless, it’s clean. I like the mobile part where you can control it from the app, and I use it a lot. It's a little expensive, but you get what you pay for.

We’ve had ADT for a long time and it’s been okay. We’ve had the alarm go off and they’ve responded in a timely manner. We haven’t called them that many times unless we had a problem, but every time we’ve called, they do their job and we’ve had no problem.

My experience with ADT has been fine, and I really haven't had a problem with it in all the history I’ve had with them. It gives me peace of mind. There's been nothing negative at all.

Everything's been good. I've known about ADT for decades and having a child had my wife push me into setting everything up. Since the installation, I haven't had a reason to reach out to ADT for anything and I haven't had the system go off accidentally, either. So, I feel good about that.

I’ve had ADT at another location, three years on this location, and it’s always been positive. They’ve responded very quickly whenever the alarm had gone off, so the service has been 100%.

We put ADT in our home many years ago, before they became ADT, and we stayed with them after the name was changed. Most of our experience has been very positive, like their reliability. We were told that we had a battery problem but the system kept ringing. My husband bought a new battery and got that taken care of.

Everything is good with ADT. I got the cameras, and the system works good. They really came through, and it works for me.

I've been with ADT for three years now and we've had pretty good interactions with them. They really have a good system. I've accidentally triggered the alarm before, and they respond pretty quick.

I had a good experience with ADT. The whole team was just great. Their sales team was really on it and provided me all the information I needed, and they were very responsive. Then the techs that came out were great, too. They did exactly what they were supposed to do and everything they said they were gonna do.

Before ADT, our house had a different security provider. It was there before we moved in. We didn't really utilize it. We didn't even have it hooked up to service. There's no cameras or anything like that. It was just door alarms and glass breakage. And so he offered us to change systems or companies, and so they come out and he had to change the boxes on the wall , took the old ones off and put the ADT ones in.

The security system has been pretty good and meets my expectations. The only issue is getting my Wi‑Fi fixed. I don’t think they understood what I’m trying to explain. My Wi‑Fi was changed, so it has a different number, and I’m trying to reconnect my devices to the new one. I do have a technician coming out, though. Other than that, so far, so good.

We've been with ADT Home Security System for the past 25 years. We actually had ADT at our last residence, so we just continued service.

We've had ADT for 30 years and everything's been fine. We don't have any complaints or any problems. We only had to switch and upgrade the base unit a couple times as they changed. Luckily, we haven't needed to use the system so far. We're just always glad that ADT is there.

ADT has been fantastic. It does everything it promised to do. We haven't had any issues with the system that they installed, and they were quick and efficient and showed us how to do everything. It just was a pleasant experience.

I bought the house with ADT. Last time, I do a new installing. They charged me for permit, but they didn't provide it. Sometimes, I didn't get what I sign up for, and the customer service was sometimes a bit messy and crappy.

I had CPI, and then I went to ADT which is not much different. Only thing I like about CPI is whenever I have an alarm, someone would come on and talk to me. With ADT, I don't ever speak to anyone. When my electricity goes out and I have the beeping, I have to call and see how to get it back off.

The experience with ADT in the past year has been terrible. We had some problems with our system we couldn't get anybody to come out and fix it. Right now, it's not working we're not very happy. The system is not at our primary residence. It's at our cabin and we're only up there occasionally and we can't get anybody to come out when we're there. They don't want to come out and actually do it. They just want us to do it over the phone, but we're not able to do that. The only thing functioning right now is an outdoor camera. Our indoor camera is not working. ADT has not been reliable.

When I moved into the house, a man came by. He was a representative of a contractor for ADT and gave me a sob story. I was right in the middle of moving so I bought the system to get rid of him. The quality is okay, but the cost was the issue. Because of it, I no longer have the system.

I've been using ADT for 33 years. It makes me feel secure. There weren't any issues during installation and the features of the system are easy to use. The customer service has also been very good. I'm happy that I'm with them and I'm just satisfied with everything.

I’ve had ADT for about five years. During that time, one of the sales representatives helped me get a better monthly plan. He was able to get me back to my original monthly cost from an update or a change that had occurred.

I've been a customer of ADT since 2017. When I called and inquired, they were very helpful. I was moving to the west of Phoenix, at Litchfield Park. They were very helpful. They reviewed everything with me on the phone, such as plans. When I had to transfer my service from Litchfield Park to Bullhead City where I now live, it was a very easy and simple process. I've been very happy with the system so far. I don't like the fact that they upped their rates a little bit because I'm on a fixed income now, but other than that, they're a great service.

I'm very unhappy with ADT. In fact, I’m paying them off. Their customer service is terrible. Two times I really needed it, and my recordings weren't available. The recording stopped. They've had to replace my NVR twice ‘cause it keeps breaking and we have issues with the cameras. They know there's an open police case, and they've been dragging their feet on getting this stuff. They’ve come several times, I’ve had to call several times, and I liked the last technician that came, but they don't resolve the issue. And there's no follow through, even when there's an open police case about it twice. It’s difficult to get ahold of anybody. When I finally got a manager's name, I called him several times and it’s, “Oh, I'm checking with my guy. He'll do it. You’re there. We'll do a discount update on these newer cameras. We're gonna do it. We'll call you.” And nothing. The police wanted the records on September 10th, and it’s been seven months now.

There weren't many security companies here before. And I saw some of my neighbors had ADT. So, I picked up on it, too, and it's been a good experience. I got the old system, and I'm comfortable with it.

ADT has worked good so far. I have had them for a couple of years. The customer service was very easy to reach. The sales representative was very knowledgeable, respectful, and easy to talk to. And the installer did a good job. He knew what he was doing.

I had ADT for 2 years. My first experience with ADT was with a technician that couldn't keep his eye off my wife, made both of us feel awkward. I actually made a complaint after seeing saved videos of her on my security panel after he left. Had the hardware malfunction multiple times (only a few months in), and the customer service is the worst. The reps are never consistent. I had to call to cancel my account multiple times after switching to Vivint (btw no complaints!). Thinking it was cancelled I noticed an ADT bill, stating I was 120 days past due for the amount of $351.

I had a situation for about three months. The time before that, I probably called ADT six years ago. I had real good service in those times. It was better years ago and reasonable. Sometimes the issue turned out to be a battery or an old system. I have a system where everything is hardwired.

I've had ADT in several houses for almost 20 years, with this particular system since February 2014. The interactions with them are very good. If I call them and something has to be done, there's no charge for it because I've been a customer for so many years. When the battery was beeping, they sent a tech out to replace the battery with no charge. The service features of the system have been perfect. Some time ago, when I was in my bathroom, the alarm in there went off because the sensor in the window had gone bad. They sent a technician out and they just replaced it. I never had that problem again. They were very good.

I had another company and they sold out to ADT. So far, everything's fine.

My ADT system hasn't worked for two years. It's not functioning at all and hasn't worked right in a while. They replaced some batteries in it, but it just hasn't worked. We already got rid of our phone line, so the system is obsolete at this point. I haven't even heard from anybody in a long time.

ADT is really good for me, considering I’m a old woman and I live by myself. I know that it works, and I feel pretty safe at night with the system on. I like that if somebody opens a door or a window, I’ll get an alarm. When I call them, most of the time, they're okay. They say that I have to pay a fee any time they have to come out for a battery. I can’t say they should do that.

I've only had ADT for about a month. The sales rep and the installation both were fantastic. So far, the quality of the system is good. I recommend the technicians and sales rep to anybody.

The customer service with ADT sucks. I have a problem with one of my sensors. I just bypassed it when I put the alarm on because they never came out for it. They wanna charge me $50 for someone to come out when they already charge me $50 a month. I’ve never heard of a service like that. I was on the phone for at least two hours. My husband was with me. ADT was trying to walk us into what sensor it was. We had to take it apart and see what the problem was with the battery. It was a lot of work. Why didn’t they just have someone come out here and do it? They just wanna send us a kit so we can do it ourselves. That part is pretty bad.

I went with ADT because of their reputation. I have been with them for four years. The salesperson was great. I had no issues. The features in the service package were great. I had no complaints at all. We've set the alarm off a couple times while cooking. When I hear the alarm beeping, literally within two seconds, my phone rings. The response from ADT was instant. I haven't had a technician come out and service the system because there's been no problems. It's worked flawlessly.

ADT came to my house as soon as I moved in. They just knocked on the door. The experience was pretty good. They seemed knowledgeable about the product. The installation was professional and quick. There are a few things I wish I had gotten when I first moved in. I’ve called since then to see how much it would be, but it seemed a little pricey getting it now versus getting it back when we first moved in.

The customer service with ADT is good, and the price is not too high. I got my system installed a long time ago, and I only have the basic service and no cameras. The last time someone came out was because I changed my windows. They put the new window sensors. I asked them for the ADT signs, and they sent those to me. They came very fast. I don't have much issue with them. They called me right away when the alarm went off two years ago. I was out of the country then. The police or firefighter came to see if everything was good. It’s a fair service. I don't wanna switch to another company.

I’ve been a customer of ADT for almost five years, since 2020. And I called a couple of months back to have the Ring doorbell or Nest doorbell put on, and they got to looking and said that I was paying for camera service already, but I didn’t have it. So, they were supposed to credit me a couple of months’ service for that because they’ve been charging me for almost five years for something I didn’t even have.

We were with ADT for about five years, then we changed to another company because the bill kept going up. We couldn’t afford it. Later, ADT bought out the company we were with, so now we’re back with ADT again. We’ve been back with them for about two and a half to three years.

There was already an ADT system in the house I moved into, so I just kept it. But just recently, I had to upgrade it and I had to go through the do-it-yourself, ADT+, because I'm in a no- sales area. I don't even know when that happened. I'm now waiting for the system to come in the mail.

I had ADT about 15 years ago. My husband used them at his shop too. When I was ready to put in another security system, I used ADT again. Their rep was good. He called and was ready to put the system in. He came out and talked with me. I got it done within two or three days. My package is good. I would recommend ADT.

One of our children had ADT before us. When we first got it, we just couldn't get it to work. But it wasn’t ADT’s fault. We live out in the country, and we just had terrible internet service. Once we got the internet fixed, everything was much better.

My camera stopped working, I was told to go to my keypad, did all of that, nothing. My daughter came over, did all of it speaking with another technician, still couldn't fix it. Called out, and finally, they decided to send a technician to replace the defective camera. So, we got that taken care of. We’ve had several other issues over the past three years that are too many to mention. I'm waiting for my contract to end so that I can contact someone else because the cost is ridiculous for the service I've been provided with.

Having ADT is comfort and safety is priceless. I've had the original ADT system for five years. They tried to get me to change because they've upgraded, but even without an upgrade, from the same one I've had five years ago, the functionality is good. If I had an upgraded version of the equipment, it would be perfect, but I still feel very safe. Customer support is superb. I'm always treated like I'm a family member, so they’re very personable. I've gone through some terrible tribulations and the one thing that I've been able to consistently count on is God and ADT. I tell everybody to get ADT.

I’ve been with ADT for over two years, and there’s one sensor that hasn’t been working properly since I purchased the system. Even now, after two years, it’s still not working.

We’ve had an alarm system here since 1998. ADT took over their equipment and they've just been maintaining it and taking care of me. I really like them, I like what I got, and I'm not gonna change. They've always been nice and understanding. I'm often hard of hearing depending on who I'm talking to, and they don't mind repeating themselves until I finally get what they're saying. ADT is a good company, and they’ve always been good people. There was a time I called because I had some beeping going on that I didn’t understand where it was coming from and they sent a service technician out here. They're a little bit more on the expensive level, so if they were less expensive, it would be better. But you pay for what you get, and as an old person living alone now, I want what I need.

We have had our ADT system for 20 months now. It is sufficient and user-friendly. We also like its touchscreen feature making it easier to use.

I've never had any issues with ADT, so there's never been a reason to change or switch services. I'm quite happy with what I have.

I heard about ADT through Veterans United. The setup was easy, and the installation went well. I’m satisfied with the package I received. It’s easy to use and it works well. When my smoke alarm goes off, I get a call immediately to see if I need help. When the time went off, it was from steam or cooking. When I dropped some seasoning and it sizzled.

I got interested in ADT because of the cameras I saw in their advertisement. I’m in Pennsylvania. My dad and mom would come to stay with me, and they wouldn’t answer the phone. When they visited, I wanted to make sure they were okay. I could see that dad was sleeping or at the computer, or mom was in the kitchen. I had cameras in my kitchen, living room, and in the three public places where they would be sitting.

We’ve had ADT since 2007, including the company they acquired. Customer service has always been good, and I have no complaints. One of the feature is that if my alarm goes off, they call me and alert everyone on my call list immediately.

I’ve been with ADT for nine years. I’ve stayed because I would know if anyone tries to enter, I’d be aware of it and I’m always at work. Customer service and sales representatives have always been excellent.

I’ve had ADT for years, and their features are not bad. It has worked for what it’s worth, and it’s easy for me to use the system. But with any system, the only complaint I have is living so far out in the country. If I did actually have a break-in, they’d be in and out before they ever got the law involved and got them here.

I’ve been with ADT for about a decade, initially drawn in by their recognition and seeing signs in other people's yards. Most of my interactions with customer service and sales representatives have been good, about 80% good.

For a brief period, I was originally with Brinks, and then ADT bought them out. So, I’ve had their service for so long. And initially, I didn’t have the upstairs armed. But now, because I had a burglary, I updated the upstairs window sensors.

I’ve had ADT in the past and it has worked for me. I had no issues at all, so I the functionality has been great, and thank God no incident has occurred to cause it to work. The home monitoring gives me assurance, safety, security and I'm grateful for the security that I have right now ‘cause things are a little rough in the world.

My interactions with ADT have been pretty good. The people are always nice. The installation was done by a third party, and for some reason, I didn’t get a monitor on a door that really needed it. I finally called, and they sent it to me instead of having them come out. I haven’t installed it yet, but I do like them. They're nice, and they also have an app that I can put on my phone.

Our experience with ADT been good. Customer service is excellent and they’re very dependable and helpful. I would recommend them.

ADT bought out the security company that I originally had, and the transition was fine. They didn’t do any equipment upgrades. I don’t think they were completely able to use the older gear. But I had multiple issues with the unit itself and couldn’t get it resolved. They wanted me to upgrade and buy a whole new setup. I wasn’t going to do that for their price, so I canceled it. I went somewhere else. The cancellation process was not that easy, and I kept calling back.

We feel comfortable having ADT. We’ve had them for a few years. And we got ADT because it’s a very popular company. And they've got good people and a fair price. And the performance of the system has been great. I like the indoor alarm, the alarm box that we set up, because it’s very easy and very usable.

My experience with ADT hasn’t really been good or bad. When I first started, I was happy with the service, but the cost kept going up. There are other people who were offering more competitive options. So, I started looking at replacing it with a cheaper service.

I’ve kept ADT mainly just to feel secure, although I don’t really use the alarm much. I've got the camera on there, but I think it's outdated, and half the time it doesn't work. I reached out to ADT about it at one time, but it was a waste of time because they didn’t really help me at all on the phone.

The system I got from ADT works fine, but I’ve had a bad experience right now. My sign got torn up by a yard man. He hit it with something and tore it up. Plus, I got a new solid glass screen door, and I wanted a sticker to put on there. So, I asked for one sign and one sticker. I called three times, and I’ve never got them.

I've had them for years. I originally got them because their price was the best. And now I'm ready to cancel it because the price has gone up and I don't have anything fancy. Just their basic house alarm. They're too expensive if you're just gonna get the minimal service.

I’ve had ADT for about seven months. The communication and understanding with the customer service was good. I got the wireless one, and setting it up was very quick. The system is well arranged, its accessories are quite good and adequate.

I've had ADT for years. The quality and everything are good. If anything happens, they are always there. When something needs to be done, I call them and they take care of it. The cost is good too. It hasn't gone up that much in the years that I've had the service. I'm very happy with my ADT service and I really appreciate their support whenever I need it.

We have been a customer of ADT for 10 to 12 years in Michigan previously, and down here, it's been five years. The customer service was fine. They helped me when there were issues with the panel. The service features were fine, but they just seem to go up every year. They originally were around $30, and it's up to $60 plus now.

I have had ADT for 30 years now. The system is dependable, and I feel secure. When I had an issue, the guy who came to the house was very cordial and knowledgeable. He listened carefully to what the problem was and fixed it.

I had ADT years ago, and it was doing pretty good. And then my husband stopped it. And then I wanted to get it back. And I felt this is the company that I could go back to and hopefully still have the positive service that I had before. The people that I've dealt with have been positive experiences. I feel that it's very good to have it. I'm feeling comfortable having it when I sleep alone or when I’m away from home.

I chose ADT after noticing the signs in my neighborhood. My experience with the sales representative was very positive, and the installation went smoothly. Everything has been working properly since then. They’re a good company, I’d recommend them.

I like the home security provided by ADT. If anything goes wrong, we can call somebody and have somebody come out. The system meets my needs well. It's just that the price has gone up a lot.

I had been with ADT for over 20 years, but I ran into customer service issues. I could never get anyone on the phone easily, had to go through endless automated prompts, and they weren’t very helpful. I even gave that feedback to whoever I spoke with.

I've been having ADT for 30 years. Whenever I ask for any help, they do a good job. I never asked them to come but one time, and they did a fantastic job. The system is excellent. I can use it remotely with ADT Pulse. Overall, ADT is a good product. If others want it, they can buy it.

We've been using ADT since the 1990s. The installation was long ago, but everyone has been professional, from the installers to the operators.

We have very positive experiences with ADT. The system was already installed when we bought our home 22 years ago. Customer service has always been right on the spot. If our alarm goes off, they make sure all of our contacts are notified. We’ve been very pleased with their service all these years. The prices have gone up quite a bit. Still, they’re reasonable.

I’ve had ADT for about 25 years here in this house because that’s as long as I’ve lived here. And so, when I moved in here, I got ADT, and I’ve had them ever since. And I’m satisfied with them. I’ve had no problems. But I read stories about people finding out you got ADT, and they come out in the back where your electricity is, and they know what to do to disarm your service. So, I don’t have anything outside that says I got ADT.

I'm not really happy with ADT. But at the same time, I don't want to try to find another security system and pay all over again. The alarm was fine, but I'm most interested in the cameras, and the camera has such a long delay as far as taking pictures. That's what I'm not happy about with it. By the time the picture shows up, if something has already happened, I can't really see it because it didn't show it in time. They have come out and fixed it or replaced the camera. It's just the way their cameras are.

Getting in contact with a representative isn't as easy as it used to be. Before, if by some chance I walked out the door and the alarm went off and I turned it off, someone would call and ask if everything was okay. They don't do that anymore.

I’ve had ADT for over 20 years. At the time I signed up, they were the premier company. The only issue I had was during an upgrade about six months ago. I wasn’t informed that I would be charged the fee three different times.

ADT offered very good deals and they pretty much held to them. The salespeople were great but the installation was a little tricky. ADT sent me a guy who only knew how to hook up cellular and not landline service. By the end of the night, four guys came and helped him hook it up. It took all day long but ultimately, we had no trouble with them. ADT is great. They are reliable and we like their service. We never want to change because they are a reasonable service. If your alarm goes off, they call you in seconds. I love them.

I wanted a hardwired system. Part of it is, but the main brain is a battery backup and cell. I've been happy with everything except for, when we were doing the installation, I talked to the salesperson and had everything ironed out. When the installer came, he said, "Let's do this. Let's do some fire alarms, smoke detectors." He did several things, and ADT ended up sending me a bill for a lot of money. The installer tried to upsell and he didn't say that it wasn't all included in what we had discussed already. That was the biggest thing. But we got that rectified. When you talk to the salesperson, iron down what you want. And when the installer comes out, make sure if you decide to do anything else, that's fine. Know that it's going to be more money. They use their technical lingo. You don't know what they're talking about. Other than that, I like ADT's reliability. We use the app a lot. We can arm and disarm it from our phone. Super easy.

Worse company in the world! Hands down! They came to my location and broke my attic door, stepped on the ceiling and cracked that as well. Took my Brinks system with them and never brought it back after 112 phone calls.

I would leave a zero review if I could. Been a customer for 3 years and they took money out of my account a LARGE amount. That they were NOT supposed to take without informing us. I called for a refund and was told we would get the whole amount in 2-3 PRIORITY days checked my account on day 3 no refund. I was told Monday I wouldn’t need to call back it would be in my account. It’s not. Called and was told they credited it to my account and now they start the refund which takes 7-10 days. And also hey your bill for MARCH was generated so we took from the credit we was suppose to refund so now you aren’t getting the whole refund now and I have to wait 7-10 days my account is negative and I have overdraft fees that they also wouldn’t give me. UNPROFESSIONAL.

DO NOT use ADT. I recently sold my home and was 2/3 through my contract at the time. When I moved to my apartment I was told that I could “transfer” my service or buy out my contract. Well, I didn’t want to pay $1k + to buy out my contract so I chose to transfer the service. What they don’t tell you is that your 3 year contract starts all over again. To me, that’s not a “transfer” as you are starting all over again. Basically, I’m being held hostage by ADT. I highly recommend you don’t use them.

I was trying to find 2 additional garage door openers that would also activate/deactive the house alarm. I know they used to exist because I have one. I was told that I would need a technician who would come out to help. When he arrived, I was told that I would need a new system upgrade and that the garage door and alarm could then be controlled by the ADT app on my phone. I explained that what I asked for and was told I would get is garage door openers - not an app. I sent him away.

DO NOT EVER DEAL WITH THIS COMPANY. When I signed up for service I was not told there was a 3 year commitment. We just kind of skipped over that part. I also did not get a contract until one a month later, well after the initial 3 days. Now I'm going to have to pay an attorney to sue them. This is a scam organization, don't let them near your house.

I had used ADT for 20+ years and was satisfied. Rarely had any interaction with them. We moved and the new house had an ADT system in place. Since we signed up we have had many problems. I have been on the phone with them at least 6 times. We have had at least 5 service calls. Their call center I would bet is not US based, which in my experience doubles the length of every call. I should have had my security system evaluated to find out if there were problems lurking, yesterday I had to call because the backup battery is low. They will charge me $100 to remedy it. I think they could have determined my battery was old when I signed up a few months ago. I do not recommend ADT.

My personal experience was awful! The technician showed up, tracked mud on the floor and then asked for my wife's phone to pull up the "Dashboard". He then asked, "What's the problem"? He obviously didn't read the service notes. Made my 53-year-old wife go get a ladder from my shed when he had two on the top of his truck. He said he can't fix it and does not have a camera with him. "We needed a door switch as well." "Don't have one of those either," he said. Then asked to use the bathroom! My wife was uncomfortable and didn't feel safe this entire time. His total visit was approx. 19 minutes. Most of which was my wife carrying a ladder and him using the bathroom. We called several times to customer service. None of them were listening!!! They wanted to send the same technician to the house after being told several times SHE DID NOT FEEL SAFE!!! Unacceptable!!!!

Predatory contracts and cancellation fees, poor customer support, and uncaring local representatives will leave you feeling trapped. Technician appointments scheduled six weeks out and canceled on short notice, paying for incomplete services, and total lack of response to phone calls can be expected. Calls to customer support will result in hours worth of transfers with no resolution, repeating your concerns to every representative. Getting out of this contract is like paying to divorce an abusive partner. Save yourself thousands of dollars and hours and hours of headaches by avoiding ADT contracts.

This company has horrible infrastructure. It maybe hard to not get frustrated but just know most any issue you have will take at least 2-3 reps help due to being constantly transferred around. I had to pay the remainder of contract for almost an entire year after a quick unexpected moving situation and was told by one of their reps that I wouldn’t need to physically call to cancel after the contract ended and that I would be fine. WRONG!! I was charged yet again the following month after my contract ended for an entire month (after paying in total almost $600) and had to speak to 3 different people before they would cancel my service and was never given a straight answer about a refund or even any intention of it. I finally just decided to dispute it with my credit card company. STAY AWAY FROM ADT. You’re much better off with any other pay as you go service like simplisafe or even vivint. Lesson learned. :(

I will never use ADT AGAIN after my contract is up. I was quoted a quote prior to installation and after everything was all said and done my contract quote went from $800 Dollars and some change to $2,300. I was told I can see my camera system that was provided to me and after everything was installed I was not able to see my system I was provided.

First it took weeks for them to come out and try to fix our equipment. So we were charged our normal monthly bill for something that wasn’t even working for weeks. Then they ignored the directions we gave them (the number to call before coming out and the time we would be there) and then got mad at US when we weren’t there. Also, We were scammed into a deal last summer and not told we would be locked into a years long contract after the deal was done. When we went to cancel our service one person told us it would be $450 and another told us $1000. Make it make sense. You can bet we will make sure everyone we know knows how awful this company is and not to use them and we will never use them again.

We feel safe and we haven't had any issue.

In early December I called ADT to see about getting some ideas for upgrades and reactivating my system. They said they would send a tech out sat 12/14/24. The tech arrived on time at 0800. I had been out late at work Friday so 0800 I am was sleeping and the knock woke me up. The tech comes in. We have small talk, then we get to brass tacks. I said I wanted to see what offers were available, I also wanna get cameras. Quick note prior to them sending the tech they sent like 3 emails for a contract to sign. Which I did not sign.

I’ve been protected by ADT for three years. They have the best customer service I've ever seen. Everybody's patient and pleasant. If they don't know something, they find somebody who does know. Whoever trains people there should be training half of America. When a battery or some part of the system is malfunctioning, I call and they walk me through it. If it doesn't work, they set up a time for someone from technical to call and then they FaceTime me and walk me through it. You have to go through some prompts to contact an actual person, which I'm a little impatient with, but it's easy. Whoever you get, it’s someone who speaks perfect English. They're all very tuned in and trained, and it's the same customer service no matter who I get. They don't sound like they're put out.

ADT has been around for a long time and it’s a trusted company. A couple of times, I had problems with the door opening with the wind even though I set the alarm, and the police knocked on the door. That was 15 years ago. I've lived in two different houses, and when ADT came to install each one, those guys were great. Now we’re having problems and I don’t wanna fix it myself ‘cause the last time I called, I was on hold for an hour and I don't feel like doing that again. Before, whenever a door or window that has the alarm on it was opened or closed, I would get a notification like, "Back door open." And now, I don't. I just get a thing that says, "Check system." So, something's wrong, but I don't know what it is. Once, I opened the door and the alarm was on, it had that screeching sound, so I turned it off before the police were called. So, it works, just not like it used to. But it's been responsive and I feel secure having it.

I got a security system when I moved to a new location because I wasn’t sure what the area would be like. I didn’t expect it to be a particularly bad area, and I’ve realized I probably could have done without it. Still, it’s helpful when I’m away.

I dropped ADT seven to eight years ago and I went with another company. I noticed ADT has been charging me, and the bad thing about it was I didn't get any bill. It was coming out of my checking account. I always thought it was AT&T that was billing me for my phone until I noticed a few months ago that I was getting two bills, AT&T and ADT. That's when I realized I was being billed. I tried looking online to find out what the deal was, but couldn't find it.

I called to get a doorcam and was told I can get it. Put the order in. I have a medical alert as well therefore they said I can get this with no problem but to find out that I can't get it unless I get everything and I already paid my money therefore why would you take my money then can't proved me with what I need. Never will tell anyone about them. Now as I'm putting this review in I have been on the phone with them for over a hour just to cancel my appointment like what? Really not cool.

ADT is reliable and that gives me reassurance when I leave my house or if I go on a trip that they've got my back watching out for my house. I like the ease of use. Once it's installed, it's easy to use it from wherever I am in the house. So, it works great for me, and I don't have a problem with the price right at this point. ADT was recommended by our insurance company, USAA, who I trust to give us good recommendations, and we’ve had it for 35 years.

I've had ADT for over 30 years and I need to upgrade, but everything has been smooth. I haven't had any issues. I get emails from them all the time, but I'm content with what I have, so I haven't had any reason to change or to do anything else. I live in a safe neighborhood and there hasn't been a reason to use it.

There was an ADT system pre-installed in the house we bought, and it was fine, so we just continued it. When ADT installed, it just enabled the camera that’s already been there, he didn’t put in a new camera, but the one that I'm paying for is with camera. I called ADT several times, but I was bounced around different people. I sent emails about it, still didn’t get any reply, and I just got fed up and stopped calling. Until now, I'm paying for something that ADT didn’t install for me.

Our ADT system has been pretty good because we get notices when the alarm goes off and we’re not at home. We feel pretty good with our sense of security.

The ADT system is perfect. The guys that came out here were very professional and kind. Scott was absolutely wonderful. The installers were excellent. They were polite and took care of everything. There was a new guy who came and replaced some batteries because we're older and we can't climb up the ladder. He was in and out and as nice as he could be. The ones I don't like are the people that I have to call and talk to on the phone. They're not very knowledgeable, they don't seem to care about what I’m saying, and they don't even sound like they're American. But once I can get them to understand and I make an appointment, things are okay.

We've had ADT for over 30 years and I'm really happy with them. It's a reliable service with a hardwire system, the price is reasonable, and we're good with that.

Look at options and make sure that ADT is something to get into. I got it because when I bought my home, I wasn’t sure how safe it was, being new to the area.

One of the factors that led me to it is the price. It’s an affordable system. Also, my sister had ADT.

My house was broken into when we were very early married. It was just punks going up and down the street, checking doors. Thank God we weren’t home, but they did take a lot of jewelry that I had. I heard an advertisement on TV, and I called ADT.

We’ve been ADT customers for a long time and we’ve been happy enough across the years. We’re fairly simple. What we want is a phone and equipment that works. And if it works and it does what it’s supposed to do, then we are happy. We put the system in for protection and we’ve gotten that. It’s been trouble-free and we’re grateful.

We’ve been with ADT for over 30 years. Our system seems to be working. We can do it on the keypad that they gave us and on the phone. I have a couple of times armed it as we’re leaving. I haven’t used the app to its full extent, but I like it.

It was somewhere between May and July when we signed up with ADT. When their rep sold me the service, he didn’t tell me that there was a three-year service or a three-year contract when he went to install it. There is a lifetime warranty, but you have to pay $60 to have one of them come out and fix it. When I specifically asked the rep if everything was free and covered, he said yes. I have the text messages to back all this up.

I've been with ADT for 15 years. We had it at work, too. I like it because it’s monitored and it's a national company. ADT has been around for a long time. I like the quality of service and the features. It’s better than what I've read about.

I’ve had ADT forever. I chose them for their reputation. Customer service is excellent, as well as the security features. The technicians did a great job and were very professional.

ADT is very crappy, so we do not recommend it. As soon as my contract's up, I'm getting rid of it. We’re locked in for two years, which should be coming up very shortly.

I live in the country and need security, and ADT is great so far. It’s good coverage and the price is not bad. The pictures are very clear. I can see outside, night or day.

It's been at least five years with ADT. It’s fine for those with normal hearing. If not, look elsewhere.

I was transferred over to ADT from Arlo about a year ago. I’m comfortable with the way my ADT system works.

We’ve been a member of ADT since 2002. My husband and I worked the NASCAR circuit and we traveled. We bought the house in ‘01. And with the way we were traveling so much, we decided to get security on the house. The alarm system itself is a good system. I’ve also got the cameras that I can pull up when I couldn’t get in touch with my husband.

In 2006, I moved to Tennessee from New Jersey. I was in a neighborhood that, I didn’t realize when I moved in, has some crime. Some things had happened in my neighborhood so I decided to get an alarm system. An ADT sales representative came to my house and I liked what he said and that was that. Their customer service is fine. It’s been a couple of years so I needed a new battery and they were able to send one. My son-in-law put it in for me because I would have had to pay a service fee for them to come out. The only complaint I have about them is that they’re raising their monthly fees and I’m getting concerned about that. Other than that, I would recommend them.

I’ve had other security systems before but I didn’t like them, so I wanted to try ADT. It’s been good so far. I experienced an alarm, but that was my fault because I walked out without turning it off. Their response time was almost immediate. But one thing that I didn’t like is that it’s supposed to show up on my phone if someone is ringing my door. My internet is not good enough to get it that fast which is what I’ve been told anyway.

We asked before we moved if we would be charged an early cancellation. We were assured that we would not. We moved 3 months before the contract date & they are charging us a $200 cancellation fee. On top of continually increasing our bill (to offset inflation). I do not recommend using this company.

Can't help but feel that I'm being scammed, bought a new home that had a perfectly working ADT system put in by the previous owner, doors and window sensors worked, panel worked. The tech came in to reactivate service, broke my panel and now not even my window and door sensors work and his only solution was for me to buy a new $1500 security system.

If there was a way to give a lower score I would do that in a heart beat. This is an absolute joke of a company!!!! Our system has had an issue from the very first day, had the tech come back (who tried to upset us), and then leaves. We call repeatedly the customer service line, to be told MANY excuses. They are too busy, they only come out on Mondays, the first available appt. is in 2 months. Took the day off after verifying the tech will be here today between 8-12. Called at 1230 and they said the tech is still an hour behind schedule, still no update or tech. Want out of this contract so bad. DO NOT SIGN UP WITH THIS COMPANY.

I’ve been with ADT for so long. I went with them because all the other stuff wasn’t out there then. Once I started using it, I just never switched. I have cameras around the house, the voice on the doors, and the doorbell cam. However, these batteries keep running out and I don’t understand why after all these years nobody has sent me some new ones. They want me to go buy them. When I had a signal problem with the charms on the door, they told me how to open it and to buy my own batteries. They never told me that since we’ve the equipment for all these years, it needs to be upgraded.

I’ve been really unhappy with ADT and my experience has not been good. It’s not until later that I got this bill where I’m paying $2,500 of equipment. The problem is, the reps paint this nice little picture of the equipment. The equipment sucks and it’s not even ADT. It’s Alarm.com and somehow, ADT partners with them. So Alarm.com makes the equipment, then ADT buys it from them. But their integration sucks.

We've had ADT since we lived here in 2002. The quality is easy to work with. I like the monitor. I feel safe having their system. It has that system in place where if you put it in twice, it automatically confirms that everything's okay.

I had a friend at work who was telling me about ADT, and that's when I went with them. I've been with them since 2002 at this house and the other house. I like the wireless activation. It was pretty good. If something goes on, they'll call and let you know, and if they can't get in touch, they're gonna call the police. And then it goes from there. So I enjoyed it. That's why I still have them. It's been pretty good.

I've called ADT several times because part of the time my doorbell works, part of the time it doesn't. It’s been happening for about six months. They don't act like they want to come out. They want me to fix it myself. They sent me a new doorbell, but it still doesn't work. So I just finally quit calling them.

I’ve been with ADT for about three years now and I have used them before in another home. Everything’s been great. For what I’m paying, all the features meet all my expectations. My alarm went off accidentally and they were here in less than a minute.

We moved into our house out in the country and we decided we needed security. I knew that ADT’s reputation was good for security. My son had ADT at one-time and he liked it so I just went with them. We changed from landline to cellphone and the reps who came were good, polite and professional. Overall, ADT is a good company and we like their service. I had a little issue at one time, but everything is good.

I’ve been with ADT a long time. They’re a good company and their customer service has been excellent. I would recommend them.

I have been an ADT customer for four years and my experience with them has been pitiful. The panel that they installed by my back door didn’t work most of the time. I could come in and out the door, and it would never sound the alarm even if it was set. I called, complained and tried to get somebody to come out. It would take over three weeks to get someone to come here. And even then, it did not work as it was supposed to.

I had this fire alarm that was bad but ADT was on the job. Every time it went off, they would call me and got the problem fixed. The reps are polite and nice and everything has been all right.