ADT Reviews

I've been with ADT for 40 years. Originally, I called into a house I owned in New York. Then I moved to North Carolina and I had them in again. When I moved again, I also had them in. The service has been good sometimes, but sometimes not so good. But lately, it's been good. I rarely call customer service. But when I called them a couple of years ago for something, they took care of it. My wife called me the other day because the box wasn't closing and staying closed. ADT said they'd send her a kit.

When we first got ADT, I felt really pressured by the person who sold it to us. We had just moved into our house that we are in right now last February when we purchased ADT, and I really felt pressured into it but we did it and what is done is done. Many months after at 5 o'clock one morning, the alarm went off. There was banging on the door and fire trucks in front of our house. We didn't know why because nothing was wrong. There was no smoke or fire. They just woke up all the neighbors. So, someone came out and changed the batteries. They said, “Bad batteries.” It was a new system. The batteries should not have been bad in that period of time. Then, it happened again.

I don't like that ADT is charging me to come out and reposition my camera. I can see my front door, but I can't see the front of my home. When they told me they would have to charge me to do it, I told them, "I'm already paying for the service. The only thing I'm asking is see in front of my home." I can't afford to pay that just to have them come out. But other than that, I've never had problems out of repositioning the camera. I have ADT and Ring. So my home is pretty well secure. But they could change their policy in regards to at least reposition and at least once for a customer who's never late on payments. That should be a courtesy. But overall, I recommend ADT. I've always liked it. I like the service. If you don't stop the alarm or you trigger it without realizing it, the police definitely is coming. So that's a good thing in terms of my wife and my granddaughter being here.

We've been with ADT for quite a while and I have no problems. I wish I could get somebody over to check my system once a year. But other than that, everything is fine.

When it comes to home security, peace of mind is priceless. Unfortunately, my experience with ADT has been anything but peaceful. If you're considering ADT, I urge you to read on and learn from my costly mistake. The 3-Year Trap. ADT's 3-year contract felt like a prison sentence. Once you're in, there's no escape, even if the service disappoints or your circumstances change. It's a classic bait-and-switch tactic – lure you in with promises of security, then lock you down for the long haul.

Everything went fine in the installation of our ADT. The system's working. Sometimes when I cook bacon, my fire alarm will go off and all that is taken care of. I feel very secure with it. If I make a mistake and don't lock it and the wind blows my door open, they let me know. Or if I open my garage door without turning the alarm off before I go to the house, it lets me know. They have a quick response. I will recommend them.

We're happy with ADT. The system is good. They're also quick to come out considering they have thousands of people that they have to handle. I'm also happy when they answer the phone.

ADT is a good system and it's simple. We also feel secure. I have recommended ADT to other people.

ADT is a good alarm company. The only problem that we have right now is that my sister is battling cancer, so we cannot set up the alarm in case we have to get out of the house right away. It will take me a while to disarm it. But they're fast and they notify authorities right away. Their reps have been good, too. I'm very satisfied with ADT.

I'm very happy with the service of ADT. They watch over what's going on here. They let me know if something is going on outside and inside. They monitor my house pretty well. The system is good. It's easy. I'm 80 years old and I can handle it. That means something. I'm very satisfied. I had them in California when I lived there and I have it here in Florida. I will always stick with ADT.

We've been with ADT for quite a few years now. The system is working well and everything is great. I haven't had any problems. When I first got my cameras put in, something happened to one of them. I had to call them for that. But it wasn't their fault. They told me what to do every time I would call them if something was wrong. We've got two houses with an alarm system. Sometimes one of the house’s alarms would go off. I would call them and they would tell me what to do or they would come out and fix it. They've been good to us.

I'm comfortable with what I have and I like the performance of the system. It's great even when I'm away and I have no complaints. ADT does good work and I always give high regards to them.

We've had ADT for over 13 years now. They gave good quality service at first but we've been looking into other stuff because, over the last three years, it's not been great quality. They've been coming out a lot to do the work on our cameras that's always going down and some of our cameras are still down. We still can't record like that and so much.

A few years ago, we had a burglary and we had heard of ADT so we got them. I've had it ever since, although I've expanded it since then. The installation was great. The man was very knowledgeable and polite and he explained what he was doing to us. I'm satisfied with the features in the package and I'm glad that we got it.

Our experience with ADT has been pleasant. The sales rep and the installation were good.

I had ADT years ago and I decided to come back to them. It's been okay. But if you have an issue with the system not working and they have to come out and do things, the charges are a little steep. They could have been handled without them coming out but we are senior citizens and there are some things technically that we may not be physically able to do. It can be tedious trying to understand the mechanism involved in causing the system to work correctly. When they have senior citizens taking part in a service like this, there should be a little bit more empathy in how things are done. When work needs to be done, it'd be best if they would look at things a little bit different. Maybe not charge so much to come out to assist them in that effort.

With my ADT system, nobody's gonna get in this house without me knowing about it. So, that's how good it is. Everything works as advertised. I have no complaints. I'm satisfied because I haven't need to call the customer service. If a friend were to ask me, I'd say “Go for it. It's a good service.” There are other services out there but I have no complaints, so I wouldn't hesitate in recommending them.

ADT always had good service. We've had no problems and have been very happy with their system. I feel very secure since having ADT.

We googled some different alarm systems and stuff that we could use for our home and with ADT, I liked that it was monitored better. I've been with them for a couple of years now. A few times, it's been a struggle to speak with their customer service. A lot of times, I can't understand what they're saying and it's frustrating. One time, the rep was telling me to focus because I couldn't understand what he was saying and he kept having to repeat himself. We ended that call in frustration and have just been dealing with the issue ever since.

It's difficult to get in contact with an actual person at ADT. When you call and you go through the 800 number, you keep getting messages and you have to wait a few minutes before you get an operator or somebody to come in person and they're not the most knowledgeable when you get them. But the system is all right. I've only had a few problems in three years.

I've had ADT since April of 2020 and it's easy to use. They call you immediately if the alarm goes off. The quality and the cost are good. I'm completely satisfied with ADT.

I've had ADT about 10 years. The system works all the time, and I've had no issues with it. One time, my alarm got set off because I forgot to turn it off for somebody coming in the house. They called me, and I straightened it out. They were very nice. I’d recommend ADT if someone feels the need to have a home security service.

I'm very happy with ADT. We use it all the time. Every time I walk out the door, I put the code in and leave. We had a one-time service wherein the tech was up on a ladder because we have a really high living room. He was trying to fix something there, and it was easy. It was in and out.

ADT is a titanic waste of money. I've had it for almost 10 years, and I keep forgetting to cancel. I just need to call them and cancel it. It's a security system, which means as long as we don't need it, we don't think about it. It functioned. When the cats would knock something over and we were away, we would get a phone call asking if things were okay, which is fine. That's good. That's what they're supposed to do.

I tried out ADT because I got good internet where I live. Their sales representative and the installation were fine. The features of my service package are okay as well. Their service, on the other hand, is an actual joke. Three months in, one of my cameras quit working and they couldn't send anyone out. In order to fix it, I would have to take off work, go home, and do some kind of virtual crap with it. But I already went through all their stuff to reset it and do everything that they were having me do over the phone. They wouldn't send anybody out until I did that and by the time I got through with that, another camera had quit working. Again, I could not get any of them to come out and do anything to take care of that. So I bought two new cameras and got them working myself. And now, I only have one camera out of four that works and picks up anything. I'm fixing to drop them and go back to some Canary cameras, which I've had for eight years and they still work fine. I make sure to tell everybody not to buy ADT products because they don't take care of you once they install and they really don't care. I've also replied to some of their emails with comments and they never even respond.

I'm happy with ADT's monitoring service. We've had them for several years and our system was upgraded a few years ago. But we've not had any problems with the system and the price hasn't gone up all that much for a long time.

Servicing is perfect with ADT and I have no complaints.

I've had ADT for five years. I did the door sensors, then later on, I added a camera. The camera hasn't worked for over a year now and they won't fix it. They told me they don't make that camera anymore, and I would have to finish paying for that one and then buy a new one, which I'm not doing. It's ridiculous. They can't give me the part that I need to get the camera fixed, and yet I'm still paying for it.

For the price, ADT offers a great product. I bought a house that already had the service installed, and there was no point in replacing the equipment that was in here. I set up the new account and switched the service over from the previous home owner to me. We did some upgrades to the system to bring it up to current standards, and we talked about doing some integrations with my Nest system, but we decided against it. This is the first time I've used ADT. I've used other carriers for security service, but ADT upped their game, so I'm satisfied with them.

ADT has been positive with everything.

A gentleman came to the door when we were moving in and talked to my wife. Then he came back and made a presentation for the ADT system. I knew the name, so I figured they were reliable and they seemed to have a pretty good system available. Also, there was already some equipment in the house from the previous owner that was compatible with the system, so signing up seemed like a sensible thing to do. Our interaction with their representatives was good, while the installation team was a team of one that needed a great deal of improvement. But we got things sorted out.

As a property manager, I’ve had my fair share of experiences with various service providers, but my recent dealings with ADT have been particularly frustrating and disappointing. My client signed up for ADT Home Security in 2013, providing the service as an amenity to a tenant. The same tenant remained in the property until 2022, and upon their move-out, my client (the landlord) decided not to continue the service with ADT. After faithfully paying for ADT's service for nearly a decade, my client has been trying to cancel the service for two years, which has gone unused for two years.

The console works well. It works well with my phone. But until recently, I wasn't happy with ADT because the battery on the console died. At one point, it went off at 2:00 in the morning. I thought somebody was inside my home. Upon checking everything, it was a dead battery. The backup battery died. I tried rectifying that but I didn't get any response from ADT. Customer support is not very good. I tried getting the battery for it and I'm willing to pay for it, but I didn't get anywhere. I called again, a guy answered and said he couldn't help me. I'm looking for somebody else because my contract with ADT expired already.

When I had issues, ADT resolved them. I've been satisfied.

When I talked to the guy, ADT's price was within my range. So, it was a good deal. The customer service guy was awesome. He informed me about the product and everything that would happen during the setup. I am having a couple of issues out of the system, but they are working on getting it fixed.

I'm not pleased with ADT. I'm familiar with their services, so that was why I initially reached out. Now, I'm paying for my ADT and I'm not even using it because I just gave up on it. They installed it, and about a week later, the screen went completely blank. It took a few days for someone to even come out and check the screen. So, they fixed it. Then I called again because one of the little things on the doors kept saying that it was out of battery. Every other door was fine except that one. So, we kept replacing the battery every seven days, which doesn't seem normal to me.

Every time I try to change the battery out with a brand-new one, the system would still beep. Almost every time that has happened, I’ve had to call ADT and have someone come out. They just replace it with a new one. And they would try to charge me for coming out. But they shouldn't charge me. I've been with them for 15 years. And I told them, “I should be able to just change the battery.” Every time, they have to change the whole unit. But that's the only thing that irritates me the most. The alarm helps with the fire.

I wasn't satisfied with the package I received because when they came and installed my cameras, they didn't have the brackets for one of them to go up. They had to put the cameras in boxes until the brackets came in and then they had to come back out here to put the cameras on the bracket. When they came back out here, it was showing that everything was working but the wires were showing and every time it rains, my camera goes out. I don't feel safe like that because I can't see what's coming in and out of my driveway. I tried calling the rep who talked me into getting ADT and he tried to call customer service to see if they can get someone out to come and see what's going on with it. But then they told me I would have to pay $59 for them to come out, which I don't feel is right.

We've had ADT for 20 years and every four years, I usually add something. Sometimes the technician has to come out and sometimes I'm able to do it myself. I’m satisfied with the system.

I moved to Texas four years ago and I live by myself so my first instinct was to get a security system. I have a camera installed by ADT and I've not had any problems that I've had to deal with it. So far, the system is working just fine. I travel on occasion to go back to California to visit and I can check it there any time I want. It's a good feeling that I can do that, that I can make sure everything's still okay while I'm gone. Also, I like the idea that I can use my phone to arm or disarm or whatever I wanna do with it.

I had the initial ADT and there is another people. They subcontract out of ADT. I got with them and my bill went from $40 to $70. So, it's still ADT. The system is all right. The thing I don't like about them is they lied to me. They told me they would give me a $200 card but I never received it. I could talk with ADT, but with the ADT people I'm with is an issue. I don't know how to talk with them.

I don't like to talk to customer service because they keep telling me I need to figure things out. I'm 70 and I can't find the things they're asking me to find. So, I can't get my cameras to work because they want me to do stuff and I can't do it. That's frustrating. So, I'm not happy right now with ADT. But the experience with the installation team was okay. At one time, they put in the sensors wrong and in the middle of the night, it separated and set the alarm off. It scared me to death. I was thinking somebody broke in downstairs.

I was with ADT at one time and then, I went back to them about a year and a half ago. I just have home security and the installer was good. The installation took a little bit because I have overhead garage door units and those took some doing. The sensors are there and it'll set off my alarm if somebody opens it. But as far as being able to open and close it from the ADT app, it would not hook up. We never figured that out. So, I've got another app I use if I need that. But I don't need it very often at all. ADT calls me if it’s an active going-off alarm.

Many of my neighbors were using ADT and in the beginning, it was too good, which was why I kept it. But I’ve had problems and even now, my doorbell camera doesn't work. I've been a customer for a long time and it's part of the service. Considering the many number of years I've been with ADT, they should consider giving good service to existing customers. They are recommending that the panel be changed to go with the latest and I told them to install it. But the rep said I had to pay $200. It is their system and I've been paying $80 monthly or maybe even $90. And in the last nine years, I've called only two times. If they're asking me to pay, that's not a good service.

I'm using ADT presently and I've had a bad experience. I had a hardwire original system and it was going off, and I tried to get ahold of them. The ADT Blue salesperson told me to stop the alarm from ringing and I asked him how. He walked me through and told me to get it to stop. I said I don't know what to do and he told me to pull on a wire. So, I pulled on it and it broke the system. He said he had a portable system so I purchased it and I found out that there were two entities, ADT Original and ADT Blue, which came far after my ADT from 2010. And now, ADT Blue is trying to collect and I had nothing but difficulties with them. I've sold the house, so there is no system. I sent every bit of ADT equipment back.

ADT was already in the house when we bought it 20-some years ago and the experience has been positive. We've had a couple of false alarms and they’ve come out and taken care of it.

From the very beginning for five years I had been charged for service I was not receiving. Shavon the rep I spoke with today clearly didn't care about customer service only her script. I was told a service call would be $59 but turns out an additional $250hr would be charged for labor. Because of this I only wanted to cancel the video service. The rep Shavon had no care in customer retention to remedy the situation rather she spewed off offers in a monotone annoyed way to hurry me off the phone so I cancelled the entire service rather than just video service then obliged her and hurried off the phone. With price increases that don't match service received and reps like Shavon, I am surprised they continue to do business.

I've known about ADT for as long as I can remember and when I moved into my home, we went with ADT. The sales team was very nice and they thoroughly explained everything as far as coming in and getting the house set up. The installation took a little longer than expected. The installer had some trouble with setup. But other than that, he was friendly and professional. Also, the system is fine overall, although I had an issue.

I am very disappointed in ADT as a whole. From the Sale Rep to the customer service. It all started because one of my friends was diagnosed with terminal cancer. He asked me to at least get a quote on security system even though I do not care for a security system. ADT offers free quotes. Well when they send their account rep on a 2 hour drive that rep is not going for a quote they are going for a sale. Already not in the right head space because of my dear friend I let this rep push me into signing a contract which I will admit I did not read under the circumstances (my fault). Even when I asked the rep to let me think about it he continually pushed me until I finally said yes. I have turned the system on maybe 5 times in 3 years and so far it has costed $1,500.

ADT's price is good. I call them in case I have a problem and I dislike the hold time. It doesn't matter what you need, it's always a long hold time. Also, I recently bought upgrades because I was having problems with the older system. I had to do it and it wasn't something that I decided to do just because the system was too old. Other than that, I don't really have a problem with ADT.

We've had two false alarms and ADT was good about calling pretty quickly. Once a year, you can order new yard signs and they also send them quickly. Their price might be a little bit on the high side, but out of sight, out of mind. That's paid out of the checking account every month.

I’m very happy with ADT. I've had them for a very long time, at least 10 years, and I like their reputation.

I've always had a good experience with ADT, and I've told some family and friends how good they are. Any time I call them, I have no problem getting anybody on the phone or anybody to come out to the house promptly. I had something wrong with my doorbell and it still is. When they came out, they thought they fixed it but it still isn't fixed. I called them and they came back out the next day. The Wi-Fi I have is not strong enough for it. The technician told me what I had to go get to fix it. I went and got the piece. But he told me that I have to have somebody else to put it together because where they have to put this piece at is in my attic. I don't expect them to climb up in the attic so I'm gonna have to hire somebody to do that.

If anyone needs good security, I would recommend ADT because it works. Whenever I've had a breach or my alarm goes off and I'm not at home, I get called immediately. There have been times where I didn't hear or answer my phone and they called the other contact person. That person then called me and asked me what was going on. I like the fact that I've got ADT but I wish I had a more updated system. The cameras would get disabled. I go in to look at something and it'll say that I need to troubleshoot. The pictures are not showing. I had other instances where it didn't record for days at a time. I just reboot it and 95% of the time when I do that, it starts working. If it doesn't, I call them. They tell me what to do and it's fixed. But it takes a lot to reboot. I have to unplug stuff and wait then replug.

When I moved into my first place, they had an ADT system there and I had it renewed. It worked out well so I had them put it in my house when I bought a house. Their installers are fine. They had one guy that came out and made a few corrections for me. They are responsive. Whenever the alarm goes off, I get notified. I also have cameras and they work with our phones. ADT is a good solid company. Their systems are reliable and I feel safe. It's a comprehensive system and I like it. They also seem to have enough staff, which is a problem these days.

As far as triggering the alarms, the police responds right away. But as far as the product itself, I'm not very appreciative of it. The cameras aren't the best.

Setting up the ADT system was very easy. The worker was mindful. He made sure that he paid attention to the way that the place was set up. Sometimes we'll have some workers that would have to try once or twice before they get it right but that was not the experience with him. He got it right the first time. He made sure that he checked and rechecked and that everything was supposed to be done in the appropriate manner. He also made sure he took off his shoes when he entered, which I liked. He cleaned up after himself as well.

I knew people that had ADT, and they liked them. I thought if it worked for them, it’d probably work for us. I went with them and it was a great experience. The installer was a very nice person. ADT is a good company and we were very satisfied but we no longer have them. We rented out one of the apartments in our house and we no longer needed it. But I would use them again if the need arose.

ADT was installed in my house when I bought it two years ago and I've kept them as I needed it for my safety and my family's as well. I've had to call them a couple of times to reset things and they've been great.

ADT is a great home security. They have a great team. The last time, one of my dogs did something to the house and made noise. The noise alerted my system and it went out a little bit. ADT called me right away to see if everything was good. It was very accurate. It's a good thing knowing that we could sleep nicely and securely.

We've been with ADT for 15 years now, and over the years, it's been okay until I was looking for my bill for August, and someone with a debit card number ending in ** paid $68.16 to ADT. That's not my debit card account and I don't pay by debit card. I write a check every month every time. It was paid on the 2nd of August and I should have gotten my bill between the 13th and 14th. I've been trying to call ADT since Monday. Every day I've been on the phone trying to talk to someone and explain to them what happened. But no one seemed to understand what I was talking about. I went to my bank and they looked at it. They said it was a fraudulent withdraw from ADT. I'm trying to get it corrected but nobody seems to wanna correct it for me and they told me that I'm paid up until November.

When we wanted a security system, we had ADT put in. Later, when my husband needed a medical alert system, we called ADT for that as well. With the medical alert, I let them know if I'm going out of town and where we're going to be, and they're very responsive. The only issue was when I was getting a low battery notification on the security system. My husband is 100% disabled and 84 years old. I'm old, too. They wanted to talk us through changing the battery. We have 12-foot ceilings and the battery that needed to be changed exceeded anything that either one of us was gonna be able to do. That was unsatisfactory. When we requested a serviceman to come, I was told that it was going to be a fee of $25. But the young man called me before he came and told me there would also be an additional $90 for his service visit here.

I like the living room camera and the thing that goes on the wall is easy to control. I also like the fact that they know whenever a window is opened. But I was having a hard time because the alarm was going off all the time for no reason. It just stopped doing it now but every blue moon, it'll still do it.

I like ADT's reputation. When I was younger, my parents had them too. Overall, I'm satisfied with ADT. The sales rep was good and the installation team was nice. ADT sometimes had to raise the price for the same service, but they're good at keeping it where it is when you talk to them.

It's been fine with ADT. The only one thing I'm not happy about is the app that I have on my phone. I used to be able to look at my driveway with the camera but now, that's not working.

I have had ADT since 1970. Every time I moved, I took them with me. When the alarm goes off, they call me immediately. ADT is good. Go get it.

The original business that we went under contract with ended up being ADT. When it changed from Brinks to ADT, we had to change their equipment because the system was not compatible. We had to purchase it. But ADT is good.

Ayhan which is the manager for the technicians is rude, condescending and not helpful at all. He provides no customer service. I paid for a lock two months ago and the technician that came at that time said he couldn’t put it in because he had to find one that was the matching color and no longer that had to. Go with a Yale. He never gave me any other explanation. I had to go through hell to get an appointment for today and the technician came in and he was very, very nice. The poor guy had to apologize for his manager. Ayhan was rude and told me he wasn’t going to give me a free lock. He has some nerve. I paid for my lock in June and his tech took the lock back with him. He should be the one to pay for my lock. He is arrogant, rude and has no knowledge of the meaning of customer service. I demand the service I am paying for.

Never use ADT. They are not very helpful. They told me I was not under contract but put me under contract. Their equipment is not very good. I previously was with Vivint and their equipment is a million times better.

The ADT system was already installed when we bought the house and we've been with them for a long time. Everything's fine but they're overpriced. I'll probably find somebody else.

An ADT system was in the house when we bought it about four years ago. Customer service was spotty at best. We have had a false alarm. In fact, we had three of them in a week. On the first one, they responded really well. On the second one, they sent me a text message. On the third one, they didn't even notify me. So, I assumed they just determined it was false alarms. So, in lieu of bothering me, they just ignored them. If somebody will ask, I'd tell them that I would not sign a contract with them.

The only trouble is when I call ADT to get support, they try to get me to do online first. I hate that. I had a problem here the last couple of months. My systems weren't working right. I went online and asked them if they could service it. They tried to say, “We'll do it online. We'll talk you through and all that.” “No. I want someone to come here and do it. I'm paying you 60 some dollars a month for security. So, I want someone to come here. I don't mind the $59. Send them.” So, they did. And Mac came here. He was fantastic. We use the system mainly for nighttime for anybody who wanted to break in. It is supposed to call in.

I got ADT and and I would tell my friends to do it, too. It's been perfect and I'm happy with it.

I hate ADT. I've tried to cancel it several times. Instead of allowing me to cancel the service, they always somehow hang up before I get to the final step and refuse to answer any of the questions to figure out why they can't complete the steps in regards to my being able to cancel. At the time, I got the basic package. If you turn the alarm on, it works. However, they installed a camera as well. But I couldn't access or be able to view the camera or operate the camera wirelessly like I'm supposed to. I'm paying for something that I'm not using. I also can't cancel and it doesn't work effectively.

I would recommend ADT. They are competent and I've never had any problems in dealing with them in the 17 years that I've had them.

I would tell others to deal directly with ADT instead of dealing with other places that claim that they're ADT. ADT is good but the way that it was brought to my attention was bad. The salesman didn't tell me he was from Safe Haven. He kept on specifying that there were a lot of robberies in my area, and that it would be a good idea if I got the system. He was very aggressive with it and pressured me to do it right then. I don't think that people should use scare tactics to get you to sign up for anything. It was very uncomfortable. At that point, I was worried so I signed up. I'm a single mother and working 70 hours a week. I was told after I was with them for a couple of months that I could call back and get the payment lowered to $29 a month instead of $49. But that was also a lie that he told me. There's no way to do that 'cause it's in the contract that I'm locked into for three years.

We've had ADT for so long. When we first got the house, we interviewed various security places. The gentleman that owned the house decided on ADT. So, when we took the house over at his passing, we just stayed with them. I had a security scare just two weeks ago. I got a call from the police saying that my security was going off. I said, "Well, there should be nobody there." ADT called and they said, "Should we get the police?" I said, "Yeah, because there's nobody at the house." I called our friends who live down the street and I asked him to go up to the house because he had the key to the house, and check things out. In the meantime, the police and the fire company and everything came. There was a car in the driveway and I wasn't familiar with it.

We started with ADT back in 2002 and we've added a doorbell camera since. We also had a four seasons room added to the house that they had to come out and expand for us. It was good with the installation team. But I've got some issues right now. I changed my Wi-Fi router and it kind of screwed things up. I haven't got it all straightened out yet.

My system went down. Called for 4 weeks about the same problem, ask for credit for service not working for 4 weeks, they give me a $15 credit, not 1 month of credit that I pay $70 a month. They suck ** as a company. Can't wait for contract to be over They have horrible customers service representative that you can't understand. I'm putting my own cameras up and I purchased the ring doorbell. I'm very pissed with the service.

We've been having break-ins in the neighborhood. The ADT guy was installing the next day. I signed up and he came the next day. The quality of my system is well. I bought a new front door. When you open up your door, it would say, “Front door,” or “Back door”? I bought a new front door, and it wouldn't close as my original front door when I got my system in. I've been trying to get someone to come here and fix it. They gave me the kit, so I could change it over, but I'm not inclined to do that kind of work because I'm not a handyman. And when I open up my front door, I wouldn't get that announcement that my front door is opening anymore. So, if I can get somebody to come out here and do that, I’d appreciate it.

This is the second time that I've had ADT. I discontinued the first time because my husband said that we didn't need it. But he passed and I'm here sometimes by myself so I should have it. I have the basic system for the windows and doors, and I'm satisfied. I probably will update with more services.

Started having issues with the system less than 2 months after install. The smoke detectors trigger without cause on average every other month. There is no smoke, dust or obvious cause. My wife made multiple request for service or evaluation of the system however the only response we ever received was to check the batteries which are new.

We needed security and we read that ADT was supposedly the best one. But right now, I have a box that needs to be updated according to what I’ve seen on the website. Trying to get things done doesn't always go as planned. If something is out of date and you have a more up-to-date system, there would be someone who would say they need to upgrade our system rather than you continue to do with an older system and you up to a newer system. When we needed a battery with the older system, we had to call them. Then, you gotta pay for the battery and the service for the person to come out, which doesn't make sense to me. If you've been with somebody forever, that doesn't work good. It was trying to get to a human when you're dealing with the machine.

A gentleman who was very young came to the door and he managed to convince me that the system would be a good idea. It wasn't going to cost much of anything and it provided a doorbell camera. It would be helpful. But it turned out to be a complete failure. I've been extremely unhappy with the ADT system and found out that it was cost-prohibitive to cancel. So, I'm waiting until the year is up before I do that. The way it was installed was very poor. It comes off the door and keeps needing to be replaced. I stopped replacing it. The doorbell camera part works fine but the alarm on the front door was a problem and we eventually had to disable it. I spoke with somebody, indicating that I wanted to have it removed, and they were the ones who told me there would be a huge charge for doing that.

I've had issues with ADT’s product and with reaching out to have someone come out to repair it because I have a warranty on my plan. When they come out, I don't have to be charged a service fee. But the last time they came out, they charged me that fee. I was trying to understand why. The doorbell camera was the first camera that I got and they kept not charging. So, the techs had to install a wire plugged in through my house. And since then, I haven't had any issues. But before they did that, I had five technicians out. At first, they couldn't find out what was going on. The last guy figured it out.

ADT has not kept our home safe: thermostat caused ac to break (had ac/electrician verify this in front of ADT tech), adt had a technician that came to my house high and refused to get off my property. Kept walking in my front door. Same technician lied and said problem was resolved in report, Adt wanted to charge me $400 to have a technician come out because ADT's door lock would not work. (We went to Lowe's and bought a new door lock system). ADT was comfortable with the fact that we could not lock our front door, where is the security?

I used to really like ADT. When I first got it, I was paying 30 bucks a month and then they said that I got an upgrade and they were only gonna raise it 10 bucks but that wasn't true. I pay 60 something a month and an additional 9.99 charge for the equipment. Also, ever since I had this machine, it has not worked. It constantly beeps and says it's a low battery. I've changed the batteries and I've called and they said I need to reset it and gave me the instructions but it still doesn't work. It still gets the flashing button. I have not used it in over a year and it bugs me that I'm paying $70. I haven't experienced the good things about this more expensive upgrade that I got. Even one of the gals that I spoke to was in disbelief that I was paying so much and apologized.

ADT is a crock. A door to door salesman came by to our house. he was polite but pushy. He told us all of our Vivint equipment would be able to be transferred, specifically the thermostat. He did say we would have to buy Google products. He also did not go over any cancellation policies because "we were coming from Vivint so we did not need to go over it". When the installation crew came to install they told us the salesman was wrong. The thermostat was not compatible. The next day our door camera and outdoor camera were not online. We called to get someone to fix it, they said they would send a tech... Never came.... After trying a contractor through ADT to come work on it minimum 10 times, (dude never picked up and never got a call back).

I'm highly satisfied with our service package with ADT. However, when they did the installation on our home, we had some cameras put in. We put one outside and one inside. I thought they were gonna do more than two cameras. I would've thought they would've put more for the same price, but they did not. But ADT has been great.

My husband and I called ADT, and we've had them ever since. I'm happy with them. The service is good because I've had to call them before. I needed a new battery and they were right on the spot.

The installer had a lot to do. He had to install as well as find the wiring. It was an old system that was installed here before I moved in, and there were some things that he had to rewire. He had to rewire doors and a couple of windows. He was very efficient, and I’m pleased with the way everything's working. We hear chimes every time we open the door or a window. I've been pleased with the system.

There are some things that I like better about Vivint than ADT. The price per month is more expensive with ADT. My monthly fee at Vivint was $33 a month and that included the financing of the equipment. I'm paying $60 a month with ADT. It's a little much considering I bought all my equipment outright. The installer was phenomenal but as far as talking to anybody on the phone, it's been awful. But I don't think it's the people I'm speaking to that are at fault as much as it is the systems that are in place through ADT and the dialogue that they have to follow.

ADT provided information about the package that I was getting. The young man that came out and set up everything was very informative and showed me how everything worked. However, I felt I got lied to when I signed up, and I'm stuck in the contract. I was told that I would get a $200 Visa gift card but I never got that. I was also told that my bill would come out on the 18th of every month but it comes out on the 4th of every month, which throws things off.

I've been with ADT for 20 years, but I'm not happy with them. I tried to get just the smoke detectors working, and they wouldn't let me do that. They said, “No. You gotta get the whole package.” So, I'm paying for a package that I don't have. My keypad is very old and it's not up to date, and I have a lot of trouble with it. They gave me a number to call, and when I called that, it wasn't even ADT. It was some outside company that was trying to sell me a new system.

I want my house to be secure. I have teenager daughters and they're trying to sneak out, so I thought that having ADT would be the best way to do it. ADT's customer service is excellent, and the installers were good. I want more sensors on the windows though.

ADT's in-home service has been wonderful. I had a sensor and couldn't figure out where it was. It needed a battery and a technician came over to do it. But calling is not good because sometimes the voice of the person on the line is hard to understand. Other than that, I feel satisfied with the system. I can go on my phone and set the alarm or take it off. The only thing was at one time I thought I was supposed to have been given a rate reduction when I changed my camera, but I have not seen that. I've had some upgrades and one was to the doorbell camera. I'm paying 70 something dollars a month and my son is paying 49.

The sales rep was easygoing and a good person to talk to. He explained the services in detail. The installer was even better. He was here for an hour and got the alarm system going. We didn't qualify for the extra but he talked to the person in charge and got us to get it. I'm very satisfied with the system. Other than the fire alarms going off, everything else is good. I thought the price would be more expensive, but it's good.

I got some feedback in the mail about ADT, and when I moved in February, my Dish person told me that they were also working with ADT. I signed up for ADT through Dish, and it was a perfectly positive experience. However, the price could be less 'cause SimpliSafe is much less than they are. I was also told I was gonna get a $250 gift card when I signed up, but I never got one.

I don't like ADT. They limited me to what I could get. I wanted the camera outside but they said I couldn't get it. When I moved to the house, there was already a camera but it couldn't be hooked up. Also, you can't get them on the phone. It takes a miracle to get them. If you try to call in, you'll be on hold at least an hour. I would love for ADT to come back out. I want my doorbell to be hooked up with it. They also told me in the beginning that I'd be paying 14.95 for so long and I'll be paying my bill monthly. But I'm still paying for the equipment. They don't ever run out.

I've not had the best service with ADT and I wish I'd gone with CPI. I have ADT because I live on six acres and if somebody comes and tries to rob the house, at least I got them on camera coming up the driveway. But once ADT puts the system in, they forget about you. Sometimes the system starts to act up. It starts to beep. When the fire alarms went off at 2 o'clock in the morning, they put me on hold for 20 minutes. Then they told me I gotta change the battery in the fire alarm. I'm 72 years old and my fire alarm is way up on the ceiling. I have to go get a ladder. I was ready to take it and throw it out the window.

ADT is a good system and it's reasonably priced. I've had it for 30 years and I'm happy with it. 10 years ago, they came out and replaced the sensor. They've also replaced the control board.

The enrollment part with ADT was great. A person came out, explained the system and hooked it up. The system does what it says it's gonna do. It makes me feel good that I know no one has been in my home when I'm gone, or I'm going to know if someone comes in when a window or a door opens when we're sleeping. I know that nobody's gonna come in without us knowing. I have a sense of security but it's not user-friendly. We have a problem dealing with the app and getting things to work even though we're reasonably computer-literate. We use the alarm, but we don't know how to use the doorbell. Nobody told us about that. The tech that installed it did not know about it either. He was super nice but told us things that are not correct. He said when the alarm goes off, there'll be someone to talk to you. You would say the password into the monitor on the wall but that's not correct.

I like being protected with ADT and I've had some real good customer service with them. The system has always worked and they've always responded when anything went wrong. It's nice to know that if anything goes off accidentally or if we hit something wrong, they're gonna let us know they know about it.

I had ADT in my business out here and then I turned around and decided to put it in my home. I have no problems with it. The system is good. I feel secure when I turn the alarm on a little bit or when I leave my house. It works fine. I hadn't had any shortage problems.

ADT is straightforward and I'm happy with the service. The system announces every time a door opens and closes and it appears to be online.

I am 84 and I am not a computer person. It's too complicated for me to figure out how to make things work when something goes wrong with my ADT system. They gave me instructions, but I don't understand what I was reading because my vocabulary is not geared to the computer. So I just gave up and I haven't had my security working for more than a month. The price is much too expensive because I'm not using it. But I'm connected to ADT for two years and everything else is working fine. It's just that one thing. I have the possibility that I'll get some help shortly, and if I can find somebody that can figure out what's going on, then I'll get it back working again.

I have ADT for about 30 years now and I really haven't had many problems. But any time I did have a problem, if I called, they took care of it instantly over the phone or they were out here in no time. If I have a false alarm, they always give me a chance to get to my keypad. Also, they call and leave messages that my alarm went off, but someone in my residence turned off the alarm. So, I never worry about them. The system always works for me. If I have a low battery, it will show that until I change it. And that happened recently. I wasn't sure how to change it and I asked my handyman but he wasn't sure either. He didn't want to fool with the box, so ADT's techs came out here and changed it. They didn't charge me and said it was part of my service.

We needed a security system for the safety of our family. We got one from ADT and so far, the service package that we have is pretty good. I wanted another panel for the front door, but they wanted 300 and something dollars for that which is not worth it for a panel. Other than that, I'm very happy with the callbacks for any accidental alarms set off.

With all the things that are going on in the world right now, we didn't feel safe. ADT has been advertised and out there for many years. So, we went with them at the time. Also, I called around and they were pretty much not the most inexpensive, but they were not really expensive. Their service has always been satisfactory and they've always helped with the issue if there was one. We've never had any problems with ADT and it's fairly easy to contact their reps. I like that we can set the alarm and be gone and out of the house and feel that it's safe. We can also control it from our phone and I like that feature, too. I would ADT recommend to my friends if they're looking for an alarm system. I feel very good about my security and I really don't worry too much about it anymore. I know there are ways of getting around alarm systems, but there's only so much you can do. And we've done what's adequate and up to the point of what we can do.

My ADT system runs like a clock and there are no complications. I'm used to the panel and the price is right. They've been treating me well and they keep in touch with me here and there to make sure everything's flowing smoothly. Thank God nobody has broken in in here yet, so the system has got to be working some way. But it's very hard to pull one of their technicians up. I asked a few times for them to come over here and check the batteries, the door, and the windows because I'm not familiar with the whole system. But they don't let them go that easily and it costs money.

ADT held their appointment. They sent out a professional rep. They fixed my issues within a reasonable amount of time. Not immediately but quickly. However, their camera quality isn't that great. And if I have a camera at point A and another at point B, there's a 30-second delay. So if someone walked up my driveway, it would trip the garage camera and that wouldn't come on for 30 seconds. So, if they tripped the front door camera and somebody would come into my home that was not supposed to be there, there would be 30 seconds things could happen that would not be recorded. Other than that, the service is good and I don't like the headache of changing to another service.

This is my second time doing ADT, and I started when I moved into this home in 2020. I thought they were the most reliable. However, the service is disappointing. A month or two after, in 2020, when I had them put the system in, the news came out about the ADT agent out of Dallas that was somehow viewing some other person's cameras that he put in their house. He had access to their in-home cameras and had access to stuff he shouldn't have had. Then I saw that my control pad that was put into my house was right across from a bathroom in our home. Also, when you call their customer service number, it was awful.

I've been with ADT for the past 25 years and I feel very bad. I want to get out of ADT. Throw them out. They have no service. They have no human touch. Something is not working. They have not even bothered to come and do it. They said, "Do it yourself." If I have to do it myself, I don't need ADT. So, tell them to go out of business and I don't care what they do.

ADT has been wonderful. I had a good relationship with them. When ADT installed the system, no pain. Everything was 100. I got peace of mind for me and my granddaughter. I recommend ADT to a lot of people and my neighbors. A lot of us would be at work. We're not here, and it protects. Where I live is a high crime area.

I've been with ADT for over 30 years. I've had a very positive with customer service. The system features are great.

I liked their claimed ability to integrate the cameras into the alarm, but it didn't happen. I have two cameras that work nearly all the time, one in the backyard and one pointing at the garage. But I was never able to get a very clear image on the one at the garage. I check the front door periodically and 1 time out of 10 it's working. Other than that, the system that is here has been basically bulletproof. It was a long time before I had to change the batteries in the motion sensors. I've got three of those.

An ADT salesman came to the door and had a good sales pitch. At the time, my wife and I were just starting a family. So, it seemed like a smart move. I like access to cameras and the storage that they have, the 30 days or however long the memory stays on.

I've been on my ADT a long time ago and whenever someone comes out, they're gonna fix my system because it's not looking like it's supposed to. I need them to come out because the doorbell is not working. The dial pad is saying that it is offline. So, everything is offline. I've been calling them but they always took me to this department. So, it's difficult. The very, very first time I’ve called a few months ago, they sent someone out and they said I had to pay $100. But I told them that I have not changed my internet provider. My password is still the same. Everything is very complicated with the system. If I could change and get out of ADT, I would. I'm not satisfied.

Get ADT over the alarm system we had prior to this. It's reliable. My dad has ADT, so he said to give them a call, and I did. They came over October five years ago, they installed the system, and it has been great since. Customer support is helpful. A lot of times, they wanted to send me to the website and they wanted me to log in, but I'm not of that generation, so I like to talk to someone. Sometimes I would have to wait a bit. But I could get a person to speak to when I needed help. I don't always like being sent to a website with email, a user name, a password. I would be, “Can you just help me?” And they would.

I found out that my house wasn't fully covered by ADT. I have windows replaced and this whole time, I was with them for over a year. I found out at the time my windows were replaced that my windows didn't have any sensors on them. I called them up, and I was charged for the sensors, even though they said somebody in their office dropped the ball. I had to pay for a technician to come out and put the sensors up. That was the only thing with them that I didn't appreciate. You can get in contact with their customer support very easily. You just have to call the number. I have no problems getting in contact with them when I had to.

I've had ADT since 2000, and they put me on a new contract back in 2016, which they periodically did. I'm frustrated at myself because I haven't dropped them already, which I'm throwing money out. I haven't been happy with them for a long time. They put in the system, and I was supposed to get the maintenance and everything covered on it, but I never had anything. If the system ever became obsolete or broken or they couldn't repair it or replace it, then they would upgrade it to whatever is comparable or better. That never happened.

I've been an ADT customer for 30 years in different homes. Everything works and I'm happy with everything.

The service is terrible. Nobody comes out to fix the problem. They try to tell you over the phone how to fix the problem but still, we get the cameras to come on. A bunch of times, my cameras go off. We call ADT and then we get them to come back on. Now, they're going off, but it's not logging in to my phone. I had two people that showed up at my house and it didn't even show them on my phone.

Dealing with the sales rep was all right. But nothing was really explained to me. I don't even know where the battery is if the battery goes down. I had to call ADT the other day because the Wi-Fi went down and the stupid alarm went off the whole time. Overall, I'm not happy with the system. They had to come out and put up a new camera system already.

We need a new battery because when the hurricane came through, it power surged and blew our battery and ADT said they couldn't replace it and I have to buy a new one but it's not within my means. Beyond that, I'm satisfied with ADT. We've never really had to use it, so that's been great.

Signing up with ADT was easy. Everything had worked good. They reached out to me because our panel was getting upgraded. They came out and put a new device on.

ADT's sales representative was great. However, ADT had a problem installing a camera on my front porch. They should have used a stud finder to locate some horizontal studs in the wall. Instead, they drilled first and tried to install the camera and run wiring down to an electrical outlet. But there was a horizontal stud that blocked them from doing so. The final result was we installed the camera a foot lower than where they had tried to install it first, but that took three visits and countless hours that they were there trying to work their way around that stud. They ended up drilling a hole through the wall from the exterior to the interior. I had a hole that I had to patch. It was not good. But everything works great. The panel, cameras, the notifications that I get on my app, everything is great now that it's properly installed. We also got smoke detectors after the fact, and they were great as well.

ADT had to change out my box in the closet. And a box on the wall now where the first little box was, I have had an upgrade on that. I was pleased with them because I have accidentally set the alarm off several times, forgot it was on, and they immediately responded back.

ADT would give me a free camera for the outside because I've been with them for a while. But I couldn't do it because my WiFi wasn't any good. I finally got good WiFi and they came out again, but they couldn't do it because they say they needed a hard drive instead of having a hot box like I got. The tech said, "We're trying to get that where we got a hot box or something. We could do something like that." That was the end of that. So, I didn't get anything. Other than that, the system functions very well. Sometimes I would leave a sunroom door open, and when I leave or I was on my phone and arm it, it would let me know that the back door was open, if I wanted to leave there like that and still activate the alarm, which is a good thing because sometimes I forget and I might wanna go back and shut it. But a lot of times I just leave it open because I got an animal that goes in there.

I had an issue with something going awry. ADT sent someone out almost immediately and repaired. It works all the time. I can rely on it. It gives me peace of mind. I would notice if someone had broken into my house while I was here. I have come to rely on it for my sense of security for years. And friends who got it after I said that it allows them to sleep at night, which is exactly how I feel. Get it.

Everything is perfect with ADT. The customer service has been good and the app is simple and easy to use. Everything is smooth and I like it.

ADT’s equipment was in my house when I bought it. But I had all new window sensors and setting it up was very good, nice and easy. I'm happy with the system.

My wife grew up with an alarm system her whole life and we got one. ADT is a higher-rated company and the service is usually good. Every time I've called them, I've been able to get through within five minutes. Everyone that I've talked to is very respectful and helpful. So ADT is doing fairly well. But there was one time I interacted with them when I got our camera installed and the guy’s tech support was lacking. I paid an additional fee to have a camera but it didn't work for about a year. And every time I would call them, they were gonna charge me to come and fix my camera again when I'd already paid for it to be in service. So that was weird and beneficial to them. But ADT is very good with customer service and I highly recommend them to everyone. Response times are well when the alarm has gone off. So I appreciate them. We like the company a lot.

When I was renting, I got ADT and I decided to stick with them when I bought my home. I’ve had ADT for a while now and it's fairly easy to contact them. The system is good and my favorite feature is being able to view the system from my phone. I like to have my system for when I'm not home. But there are things that I might not be able to hear in my bedroom that may be going on in the home as well when I'm sleeping. So, it gives me a sense of security when I'm at home as well.

The worst customer service. Do not trust any sales representative, lots of hidden fees. Even if you paid off the equipment, it will be factory-locked and only work for ADT. They don't care about you and your safety. This company believes "Money above customer".

I've been in the security business for over 40 years before I retired and I knew ADT when they got started. It’s too expensive because it always goes up on the monitoring. Other than that, I have no problem. I have one of the older systems and it’s good. They were the ones that put it in, but I'm the one that designed it. It does exactly what I want it to do. I worked for the government for over 40 years in security and if my neighbors ask me, my recommendation will depend on what they are looking for in the system. As long as ADT does what you want and ask them to do, then you're in great shape.

From the time we got our ADT system installed it's had issues. We also had an obnoxious installer who kept asking my wife to order pizza for him and his trainee. The day after installation the doorbell cameras stopped working. I removed them and found the installer hadn't even connected the wires for the doorbell. About a year ago I installed another window sensor on a basement egress window. It worked fine until the middle of the night when we were woke by an alarm for communication loss with the panel. I contacted tech support and asked if I needed a signal booster as the sensor was the furthest from the panel. All I kept being told was I could have a technician come out to look at it.

Our ADT system is doing everything that I wanted and it has the ability to expand. I made arrangements over the internet. Their website was good. I'm computer-savvy, so I didn't see any issues. The technician came on the day that I requested. He was outstanding. It took him about two hours. There were a few things that had to be done. Some of the old system stuff had to be changed around and so forth. He also left me a phone number to call him if I needed to. He helped me understand. I put in some additional stuff than I originally wanted, but with his explanation and where my house is, we added a couple of things, which made me pleased because I have a complete package.

Our ADT system works perfectly. Nobody's attempted to do anything to break in. The quality and features are terrific. We're very happy with ADT. We also had them before in other places.

ADT is the only one that covered what I wanted. I have the service in two of my properties. I've had it for about five years, and my experience is good.

I am in a contract with ADT that I can't get out of, but I will never use them again. They're thieves. I had an alarm system from another company and I called ADT to get an upgrade to be able to have the alarm system work with the new windows. The rep said I could use everything I have. The new windows will all be wireless and I wouldn't need to have wired contacts for those. Everything else will work. They sent me a contract and they sent the guy out to install it but he said that won't work. They sent another person out and then they said what I was sold won't work.

When we had a false alarm, ADT contacted us right away to make sure everything was okay. We have the basic package from the beginning. We got cameras and the alarm. ADT has been great because we always had good service with them.

We haven't dealt with their customer service a lot, but I haven't been happy when we had to. We locked ourselves out of the app and we had to call them and they had to mail us authorization to get back into it. They couldn't give anything to us over the phone and it was a hassle.

We've had ADT for so long. I'm in a very safe neighborhood but I like the security and when I'm not home, my house is protected. We've had two issues which were nothing going on other than wind had affected something. The people that called us and asked what we wanted them to do were very helpful, calming, and pleasant to deal with. It was very easy to get in contact with a rep. My husband has dealt with a rep prior when our bill kept climbing and the situation was taken care of immediately. We're now happy with the premium we're paying.

After I put the ADT system in, I realized that the rep I dealt with was from a third party. They were an ADT service and sales center and they retained access to my system through a password that I did not have. So, as of today, I honored my contract with ADT and I have made all my payments because that was what I signed and agreed to do, but I have never once set the alarm for the whole three years that I have it because I don't trust them. And I immediately put a second alarm in in parallel.

I got ADT because I had them before in a different state years ago. I told them about the system that I had in the house and she said it qualified so it was good enough. But when the installer came, he cut my existing ADT thing that was in the house and made me purchase a new system and he forged my name. He left the panel in the closet unscathed, but he cut the alarm system in every single room so he can put one of those transportable system. He put them wherever. I've tried calling and I even called his supervisor but I got nowhere. Also, he misaligned some of the items. I have to go and bypass the system to turn the alarm system on. I told them about the misalignment and they said I would have to pay a $65 service charge. And they told me they would send me a virtual person but that person canceled on me.

The sales rep was pleasant and wasn't too pushy but he was a fast talker and the installers were fantastic, very clean, and very high quality. Also, the system is easy to use. It was a little expensive for a while, but it went down. Then, we had a tech come out a little while ago for one of my sensors. It was my fault, but I took it down because I was doing maintenance on the house.

I moved into my house 25 years ago, which is a two-story house, and it always sounded like somebody was downstairs. So, I called ADT to put in an alarm system. I feel secure and if I need customer support, which is not often, they respond. I would love to have some cameras but I can't have those because they told me I wasn't qualified for them. My battery went out and the alarm came on all by itself. Thankfully, I was home but that was a big deal because I had to buy the big battery for the alarm when I was accustomed to if I need the battery, I call them and they put it in. That was part of my services. Normally, they want you to find the type of battery, get the battery and then call and ask for a service tech to come out. But they told me they no longer do that.

ADT is one of the more popular brands and I always knew about it. The phone calls are annoying and have not been enjoyable. But once you get ahold of the reps and they are in your house, helping with something, they’re very good, helpful, accommodating and customer-friendly. The monthly service is not very expensive but the start-up equipment costs a lot of money and more than maybe it would cost if you bought it individually. I'm still paying for the original start-up equipment as a monthly fee and it would seem silly because they tell you the monthly payment due is low but you end up with this fee for five years. I thought it was gonna be two years.

We've had ADT for many years and we like it. The guy who installed our system gave us his card and told us to call if we had any problems. We haven't had any so far but we know what to do if there is an issue. Everything that we need is included in our package and the price is reasonable. It has gone up a little bit but so has everything else.

Generally, ADT has been helpful. But they do the minimum in the sense that they leave everything to the customer to sort out. For example, some time ago my system wasn't working and I didn't know it. Apparently, they don't test if the system is working at all and if I want to check if the system is working, I have to do it. I don't see why that's the case. They say customer must check the system every month, but I wonder how many customers actually do that. So if I test it today and it works, then I decide to check it a month later, if it's not working during another week, I wouldn't know that.

ADT is a well-known company, and I've had it for so many years. I'm satisfied with it. I have a very basic unit. I have the keypad. It's plugged in to the electric socket. I had somebody come out about a year or so ago to put in batteries for me, the smoke alarms and all the gadgets that come with it. They were a little on the expensive side, but it was worth it and I couldn't do it myself. ADT is good. The product works. It has a backup when we have hurricanes. It has a backup battery. It's sufficient so far for that time.

Updated on 09/22/2024: After send an email to the address listed on my previous report with the information requested and getting no response, I have to revise my rating. The review stands as written. No issues with the actual service but definitely unresponsive.

ADT's communication has been very good. Any time I've needed anything and I've called them, if I needed to add something, they had someone here within a couple of days to do that. So, my experience with them has been very good. The system works extremely well. It protects the house. It's an excellent system. I'm very happy with ADT.

So far, I haven't had any problems with ADT. With any problems with the alarm system, I could get assistance and service and they either help me by phone or one of their technicians comes over and fixes the problem. Getting in contact with a rep depends with the workload. Sometimes it's easy, sometimes it's not. The last time I talked to them, it took a few days to connect because the guy was always out on a run or on a job. I suppose he was the only technician who could do the particular job.