ADT Reviews

After 25 years, I thought ADT should come out and upgrade my equipment to the newest equipment. I've responded to ADT a couple of times like that but I never got a response from them.

Our ADT system has worked like it's supposed to. I haven't had faulty things going off. They stand by their products. Their customer service has been fine. We were able to work out whatever the issue was. It was doing some weird things. I called them and they made a system check and we were good. I wish they would do a courtesy call every year or two with the latest equipment to see. Because I've had my equipment for years and no one's ever called to say, "This camera works better," or this has night vision. My system's working fine, but I would think that they would wanna check on the equipment. To me, that would be an easy way to make some sales just by offering the latest, greatest products. But ADT has done very well. I recommend them to a lot of people.

I'm happy with ADT. Their customer service treated me very well. I'm satisfied with my service.

We've been a customer of ADT for 12 years now. For a lot of years, we stayed because they were doing everything we wanted. But for the last couple of years, it's no longer true. Now, it's just because I haven't had time to find somebody else. A lot of the stuff that I've gotten from them and their options, the inside cameras, all stopped working because there was a change in our network and they all have to be hardwired to the network. They had a lot of installation people out here but nobody could make it work. They finally had to back down the level of our service. It took a little pushing, but they did eventually do that. But the problem is that's not the service that I want. But when they had to back down on the service, they did lower the price also.

Initially, my experience with the ADT was good. But, I don't like ADT nowadays. They don't offer any upgrade when the charge is free. I also don't like the price. I'm not satisfied right now. I'm looking for another company.

The system works well. It does what it's supposed to. On those occasions when we need to switch out batteries, that would become tricky. But the support line has always been very helpful in being able to get us through it. We've been able to manage everything by ourselves and with the support line. The site is easy to use. There are certain things you can't do on the website that you have to do on the panel. It would be nice if some of those functions were available on site as well. And there are some minor issues like on the phone app clearing out.

We've had ADT before in other houses. Customer service has been great. We trust ADT.

ADT has been fine. We've had no issues with them. And if our alarm has gone off, they've contacted us very quickly. Luckily, nothing was of importance. It was just something little that we could fix, and we've been very happy with them. They're fairly consistent. Their system is easy to use. The price has gone up a little, but it was not any huge increases. I have the smoke alarms. And all of my windows that I needed, they came out and did, and my exterior doors. They were very helpful and they put the system in in our new house four years ago.

We arm our system every night and disarm it during the day. If we leave, we arm it. So, it's part of our security system. There was no difference in the change from another company to ADT, except when we started having problems with our landline and we changed over to have it where it went through the internet. We've had problems with the wireless system. When ADT came and said they had to update it, they had to use their analog system, that was when we had lots of problems. I have not been satisfied with the new system. I liked the old analog much better and had fewer problems. When it was the old analog system, it did everything I wanted it to do.

I had an appointment on Friday, the 4th, and ADT called me at 3:30 and told me that they were not going to be able to make it and my appointment was between noon and 4:00. They set me up an appointment for Saturday, the 5th, between noon and 4:00 and they did not even call me and tell me that they were not coming. I had to call them to find out what time were they coming and what was going on and they eventually had to reschedule me. I waited three weeks for that appointment. Their customer service was a 10. They were trying to be very accommodating, but it just didn't work.

My experience was okay with ADT. I've had this for less than a year. I probably have five sensors that are down right now. I mentioned it, and we really hadn't resolved. I made one or two calls. None of the issues were really resolved. So, I don't know that I really felt I'm getting the bang for the buck that I was hoping for. I felt like it should have lasted at least a year. The sales representative that sold it to me and the installer were all good. They explained the product. M customer service after that, I called about a sensor, they had me open it up. The sensor broke while I was trying to open it. And they said, “Pull the batteries out. Put them back in.” We did that. It worked for a second. After that, a couple more sensors have failed.

ADT is reliable. They're good. But the system is not very good. I'm working on alternatives.

A lot of years ago, ADT was the alarm guy that was visible. They had their little stakes in the ground at some neighbors. So I just had seen them around and they had a fairly broad brand name. The stakes in the ground were overgrown by bushes now, so it's not as prominent as it used to be. But I have on one edge of the house and there's a hedge that's probably hiding 80%. I got them originally and didn't want to have any false alarms with the police or the fire. So I don't have any automated.

The last time I had some guy out to work on one of my garage doors, they weren't very helpful at all. In fact, my son-in-law takes care of a lot of my stuff now. I probably will be leaving ADT. What it is was the detector on our garage door would keep going off in the middle of the evening. It just didn't work. My son-in-law has his own security business, and he came and fixed it for me.

We had some alerts coming from the box in the house. There was some sort of system issue and turned out that there were a couple of faulty sensors. When I called ADT, the rep said there was nobody available but I could schedule a callback. So I did and it was a one-hour thing. Then, I got emails from them and text messages to be prepared and that my call was scheduled for 12:00 to 1:00. But nobody called until 1:45. The person was helpful but that was a terrible experience. And I have to do the fixes on my own, which is crazy. I've been with ADT for seven years and when I signed up, I thought the big benefit was there was more customer service than the other cheaper options out there. But it seems that's no longer the case. It seems like they're on par now with everybody else. I wonder why I'm spending so much money with ADT.

Everyone at ADF was nice. The initial guy that came out took a long time when he first came out. It was really late by the time he finished. And then when he installed things, we weren't really satisfied with our experience at that time on the initial installation. He had to come back the next day because I had my grand babies, and I was like, “It's just time to go.” It was getting close to 10 o'clock. It was late. We hadn't eaten anything, and it was time to go. We were frustrated with the whole experience.

I had one other piece of equipment installed years ago. Everything was good. But I'm thinking of changing. ADT still has good service but their prices have gone way up and I still have the same old equipment.

I’ve been with ADT for many years and they seem decent. We got different equipment over the years. Everything is good.

I'm happy with ADT. I'm confident they do a quality job. I made the appointment and ADT came out and did it. The rep was very helpful in helping us locate where we wanted the motion detectors in the house. The system has been maintenance-free.

I have no intention of keeping up with ADT after this subscription ends because I can't use my things. I had the Nest for a while. ADT hasn't updated the app to interface with all the legacy Nest products, so the IQ cameras, or the IQ doorbell. I haven't been able to use any of my in-place items. It's not even set up. The base is not connected. I can still log into my old Nest app and set up notifications. My Nest app still works, minus the door sensors. All the ADT stuff is packed up, because I would log in, my cameras would show up in the app as unsupported. But at least my cameras work. And I get notifications that way. I can work the thermostat from there as well. So, the only thing I lost was the security aspect with the door sensors and window sensors. None of the ADT stuff is even hooked up anymore because it didn't help. I haven't been able to use it. Luckily, I didn't pay for it since it was provided by Google.

I've had ADT for a few years and we only had one problem. It took ADT a couple of tries, but they were able to fix my alarm. It didn't get service. They gave me something about the cell towers and where I live. I live out in the country, no man's land, where I'm out of state line. That was the problem with the cell towers. But ADT worked until they got my alarm fixed for me and at no cost. They came out and put in an antenna, but it took them a couple of trips to get the right kind of technician to do that. But since they did that, I have not had issues. The system is easy to use and ADT gave me a little device that I can use. I use that when I'm in my car and I don't wanna have to wait how many seconds I only have to get out once I do it. I wait until I'm in my car and use that and it makes things simple. I've been thinking about having ADT come out and do some cameras for me.

I've been a customer with ADT for about 15 years. I had a technician out here when they installed it. My conversation with the tech and the customer service was great. I was trying to find out, since I've been a customer for so many years, if I could get a better rate. They did reduce my payments by a few dollars. They were going to give me some type of promotion that was going to reduce my payments a month. ADT is a good security system. I feel secure. I don't have issues with it not going off when it needs to go off. I’ve had somebody that had signed up with it.

Some things that I needed help with ADT, they were unsure. A few months ago, I needed help about my alarm. My door was open, and I asked, "Is there a panic button I can push or if someone's in the house?" They were, "You would have had to have to do it on the actual console in the house." I said, "That doesn't make any sense." I don't understand the service or how efficient it is, if I can't alert for help remotely like I can set my alarm remotely. I have to do it in the house. It is disappointing.

We have ADT. We're in a contract, and it doesn't function. So, we just know we pay monthly for the ADT system. We stripped all the services down, so it went from $89 to $60, but it doesn't function. We requested to have someone come out and look at it, and the technician showed up. But unbeknownst to us, there was a $175 fee for the technician to come and look at the system. Not even servicing us just yet, but looking at it.

If I'm not home and I wanna check on my dogs, I can open my indoor camera and see what they're doing and make sure everything's good. However, I am very dissatisfied. I've tried to cancel ADT. But I've been on the phone for sometimes an hour, sometimes an hour and a half. Our inside camera broke. I was able to get somebody on the phone for that to fix that, but not to cancel the service. They promised to send us a new doorbell a year ago. They still never sent that. You can hear it beep five times because it goes off every five minutes. The internal battery is dead. So every few minutes, it would beep reminding me that the battery is dead.

I've had ADT for 30 something years. It secured my home. Everything about ADT is great. One day, I came in and I was putting batteries in my smoke detectors. I accidentally tried to put a battery in ADT. It put off an alarm, and the fire department and everybody was here within two minutes. By the time I called to tell them that it was a mistake, it was too late. Ad I called, it was like seconds. ADT was here and they understood what I had done. They were not judgmental. They put new batteries in. So, one incident that I had when they put the batteries in, they put the batteries in all but one. And it was the one that was having a problem. So I called them back. They were back out here the next day, and put new batteries in all over.

We always had ADT growing up and it just happened that the townhouse that I moved into was using it as well. It's been a great experience and we've never had any hiccups. We have one of those digital keypads. The guy came out and he was nice and quick. He got everything done and explained everything. It was perfect. I only have one exit in my house and I feel very secure. ADT is reliable. I can do things on my phone, like arm and unarm the house.

ADT is great. I first got them in 2010 when my husband passed away and I liked it. I just have the doors and some windows, and the glass-shattering thing in my back and the front. I also have the motion detector in my front entranceway but it hasn’t worked in seven years. So, people could walk into my house if they could get in the door without it beeping and they could have a party in my entranceway. I’ve called ADT and they told me to get a ladder and get up there and point it down a little bit more. I don't know if I'm paying for it but I would like, if possible, someone to come out to give me a motion detector that works.

I installed ADT in my house 10 years ago. My service package is bad. I'm not satisfied at all. All the equipment is extremely outdated. It's a 20-year-old technology compared to all the other services now like Ring, Comcast and SimpliSafe. Its cameras are old. Everything is old, and I had several issues. Their network went down. Equipment was down for a month. I had no video clips recorded. And after 10 years of being a loyal customer, they couldn't offer anything at all to compensate me for that. They won't give me anything to update my cameras.

ADT's service has been good. There were a few issues. Things worked well. The system works well. We really use it mostly to arm and disarm. I like the ease of the system. I use a mobile app with it, and it's one of the things that are the best. ADT is a good company. It's well supported.

We went with ADT because our daughter has ADT. The sales rep was wonderful. The installers were wonderful, too. We got nothing but good experiences with them. The price is reasonable for all that we have. Our equipment is good. We lose power a lot in this area, and we have trouble with when the power is off with it. But other than that, everything's fine.

I’ve been using ADT for at least five years and the security features on my package are okay and seem to be adequate. But if something breaks, ADT’s techs don't come out and fix it. We had to wait two months since I got the last thing fixed here just recently and I paid for those two months of security. Then, they charged me to come out to fix it. It’s their equipment. If you have DIRECTV or Dish Network at your house and the satellite went out and you didn't get to use it for two months, you would feel like you should get a refund. Because it's not just once. It's been a few times and they don't give a break or refund. The shortest we've ever had was a month and a half to come and it's usually at least two months.

Usually, the ADT technicians are good, but the customer service can be hit or miss. I stick with them though. They got their own problems, but they fix them with due time. The automatic payments kept messing up every month and they finally got that fixed. I was like, "Okay, no big deal." They were supposed to charge you for the keypad that's inside the house that will be fixed but they didn't charge me for it. There were just little things like that where it's something they can charge you for, and they don't.

I've been an ADT customer for about 10 years. I have had issues and the customer service experience was fair. It's just they were never able to resolve some of my issues. I happen to live in an area that only gets a strong signal from T-Mobile. They only operate with Verizon and AT&T. I just happened to be one of those dead zones.

I have an ADT system in my house. We had it in Prescott. We moved down here, and we still have it. We had it at our business, too, before that. We retired. We still have them and we're really happy with them. A couple of weeks ago, the smoke detector was beeping. Chuck took the batteries out so we could replace them and we left home to do some errands, and met a fire truck down there at the end of the road coming to our house. Our smoke detector went off when the batteries made a signal that something was wrong here. So, they're efficient and we were pleased. The firemen were really nice. We turned around and came back because our fire alarm went off. Unbeknownst to us, we took the batteries out. We can't do that. We gotta notify ADT.

My husband and I worked for a county agency and ADT was the security system they used. Dealing with the techs was excellent. I called them one time and they walked me through to resolve the problem. And when they came out, they explained the different things that I could get. I was very surprised because my son-in-law had an ADT system in their house when they bought it and it had things for the windows. The tech said that's not how they do it anymore so, I just have the two door things and the one thing up in the corner and it takes care of my house. I have recommended ADT to several people. I have friends that have other services that they pay a little bit more and they don't get anything more than I do.

ADT was one of the better-known security services where we lived at the time. It was a very small town and there weren't a lot of options. I saw some of the ADT security signs in front of other homes and maybe I had seen some of the television advertising. I had a positive experience with the sales rep and we’re very pleased with my system. They work perfectly. We haven't expanded our basic package but the prices continue to increase. We went from a 3G to a five 5G, which might have added some expense to doing business.

ADT is a larger provider compared to others, and I find dealing with larger providers a better and easier experience. They've always been responsive and quick to resolve any issues that I've had. It's been exactly what I expected it to be. It's nice to know that I'm gonna know if someone enters my home. It's like having an extra set of eyes that are there all the time. However, my monthly bill is around 80 and it keeps on creeping up. I understand that everything does. But it's almost $1,000 a year. What is your peace of mind and safety worth? But it's $1,000 a year for monitoring, so I get it. But at the same time, I wish it was a little bit lower.

ADT went into the solar business and we bought a system from them. Then they went out of business and didn't even tell us. Our system was broken before it was a year old. Even though we've got ADT security on our house, since they had the solar business and then got rid of it, it affects them as a corporation. It's been horrible. But when the installation team came and completely updated the ADT system in this house for us, that was good.

My husband passed away and I had a daughter in treatment at the time and I got Social Security for her and I used that to purchase the ADT system because I didn't trust her and her friends. So that's how long I've been with it, which would be coming up to eight years. It was amazing when I first got the system. I loved it. But I hate it now. And I'm upset with myself because I’ve been struggling with this for how long now and that's $80 a month. I'm a widow and I live on my own and $80 a month is my grocery bill. I can feed myself for that. I liked ADT up until the last two years and I'm about ready to put up some other type of system because I've had nothing but nightmares with it.

It was our insurance company that recommended ADT and when we called them, they came out and set us up. 20 years or so later when we moved, we had to set up the new house as well. Their system does a real good job and the features that are available are really exactly what we need. There have only been a couple of times we've had an issue and that was because we did something that was not correct. But when I call them to come out for a battery change or a problem with the system, they always come right away and solve it without a problem. We've had ADT for close to 30 years now at two different locations and it's a wonderful system. I would highly recommend them.

It's been an on and off love affair with ADT. When I bought the place, the equipment was there and everything seemed to be all right. It's been pretty good and there have been some problems, but some of those are my errors too. They helped me get those fixed over the phone through their tech center. They got fixed after several phone calls and transfers. Also, it's a little expensive, but everything seems to work well. All in all, I'm pretty satisfied.

I was at work and somebody busted my front door. ADT called me at work and the police were here in four minutes when I got the timeline. I like my alarm system and I have been with ADT over 13 years. I have neighbors and they've tried other security services. But a lot of security companies in my neighborhood don't do 24-hour surveillance. ADT is a little expensive, but is $2 a day while you're at work too much money to have somebody here to call the cops in case somebody decides to come in your house? Aside from that, I like that I can access my house and my cameras from my phone. ADT has made my life a whole lot easier ever since that break-in and I don't worry anymore. I've also told neighbors about them.

The installers of our ADT did a good job. I also like their price and I like that the ADT system is easy to arm and disarm. I like the motion sensors, too.

I like the idea that I have the doorbells that ring when the doors open and close because I have small grandchildren running in and out. I feel at ease if I go out and lock the doors, and I don't have to worry about anybody coming in. Peace of mind is a blessing. I also like the fact that ADT's reps have always been helpful when I've needed help. Every time I came into a problem where my alarm went off, I had to speak to someone to get me back online in the right way and to make sure that the police weren't called since it was accidental. Everything has always been well and I've never had a problem with the system. I just leave it, it's on, and that's what I want.

ADT is something I would recommend to family and friends. My system was installed by Bradley and he has an office somewhere in Gettysburg, Maryland. The product is easy to use and I'm always getting support to assist with the service when I need it. It's a fairly good service to utilize and the customer service is brilliant. The cost is average, but it could be a little bit more.

I liked the ADT guy who came to my door and their installers were really good. They also gave me a Ring doorbell thing, which is good. I like that I can look down the house and bypass the system, even though they have to come and look at it because sometimes it gets set off. It says, “Broken window” when somebody closes a door too hard. I'm happy with ADT and I'm going to call them because I'm paying for maintenance and I haven't seen anybody come around to check the system for a couple of years.

I bought Choice Home Warranty and they bought the ADT system for me. Their sales reps were very good and professional. The installers were very good, too. But the doorbell that they put on is not hooked up through the house. It's working but I can only hear it outside. I can't hear it in the house when somebody pushes it and I don't know if it's because there's no electrical outlet out there. But I can see the camera is fine and everything works there.

I had another security company before ADT and when they put the system in, they tested it so I would know it was working. ADT didn't do that and I really didn't like that. My whole house is supposed to be covered by the ADT system and from my understanding, when the guy put the system in, he was supposed to add the existing windows from the other security company into it to make them work too. But I don't know whether they are even working because on the pad, I only see certain windows. I see the windows from the guy who did the upgrade part of it but I don't see the windows from the previous company that they had on there. So I don't know whether ADT even covers them or not.

Sometimes, my ADT system doesn't work right. But everything would be okay if I call in and reset it. I think it has to do with the weather. Also, their price is twice as much a month as it used to be a few years ago, but it's okay.

I wear hearing aids and when I go to sleep and have to take them out, I don't hear a thing. But having ADT, in case of an emergency or somebody's breaking into my house, I would hear it right away. One-time, it started making noise and I didn't know why it happened but they told me how to turn it off. They're always sending me things about they have a new this or that and to upgrade, but I just do the minimum, and it's been fine.

I had ADT in my up north house and I have it in my house down in Florida. I got it about eight years ago and installation is always good because they want people's money. When the ADT system in my New York house wasn't working for a month, it sucked. So, in December, I said, “I gotta have security,” ‘cause I was coming back down to Florida. I was not on a contract anymore with ADT, so I put Vivint in. I also paid the one in the Florida house, which was 600 bucks. However, ADT put me in collections. Nobody's ever called and told me I owed them money.

I got the ADT system to make sure that my dad was okay and sometimes it picks up but sometimes they don't. He'd been gone and there was no activity from 2:00. It never showed him leaving the house, but it showed him showing back up at 5:00. The whole purpose of me getting that system was to monitor him because I'm far away and he's 83 years old. I live three hours away from him. I really don't like the system.

The salesperson was very good for both areas in Virginia and Florida. The person that ADT sent as well as the representative gave me a lot of information. Installation was a very good experience too. They respected my home and explained everything to me. I’ve been with ADT since five years ago and based on my experience, it's good, so I continue with them.

I'm extremely satisfied with ADT. Their customer service reps are professional, friendly and knowledgeable, and the techs have been great. The last one was very knowledgeable and professional as well. ADT is one of the top systems out here and I recommend them any time.

ADT is a good company. When I ordered a new thing to put on my front door, the reps were very nice and they sent it. However, there's an increase on my bill even though it's the same system I've had since I started with them.

The installation of our ADT was okay. However, the floodlight is always saying out of battery. I leave the light on and I don't know what's happening. Nobody would come out and they wanna try to charge you and nobody will waive it, either $60 or something. But the front door sensor seems okay now.

I went with ADT because of their reputation, and my interactions with the sales rep were really good. Now, I'm waiting to get my alarm system monitoring certificate so I can give it to my insurance agent.

The system is easy to use, and everything is working fine. I'm comfortable in knowing that I have it.

It's been five years since I got ADT. When I had a problem with my control pad, I got the help that I needed to resolve the problem. It took 20 minutes to get through. We had a hurricane come through here, so I understand. If someone has a home, it needs to be protected and ADT is one company that can do it.

I got switched over to ADT without my permission. I don't like it because I didn't wanna go with them. That's why I had Adler. I got the system for free when I got a DIRECTV, but Adler switched and didn't even let me know. I've had people talking to me about the bill and saying that I still am under a five-year contract when I signed up for a three-year contract with Adler. That was supposed to be sent to me and I never got anything about it. It's all messed up. It would be nice to not have to worry about having another bill that I don't want.

We've had ADT for seven years. We were happy, then we had little problems with it. We wanted them fixed and they wanted to charge us for all the stuff. We couldn't afford it, then we finally got ahold of somebody and they corrected everything. I would tell people to absolutely get a system.

When the system was first installed, there were two or more installers in the area. One of them used some dated equipment. It's tan and it doesn't really go with the house. I had run into an installer and he said, “Well, that guy just uses old equipment. I would have given you the better panel. Everything would have been white.” So I called ADT several times over several years to try to see about getting it updated. But it's like I have to buy a whole new system. I was quoted the other day of almost $1,500. So, that's out of my budget right now. But the system works fine.

We had ADT and the price kept increasing every year, and we were locked into a five-year contract. So we switched to North Star and then ADT bought North Star out, so we got stuck back with ADT. We pay them $86 a month and that’s high. The tech who came out and set it all up was fine. But right at the moment, we still got issues. We changed internet services and the thing constantly updates. It's ridiculous. Nobody has that many updates in a day. It seems like it's not really connecting all the time with the internet either. It updates every half hour, so we can't figure that out.

I've had ADT for many years. I usually call when I have issues and that gets fixed. This last time, I had to wait and then a cancellation, and then a wait again. I had the camera out a bit, but I was compensated. They gave me a few dollars off of my monthly bill. I pay about 70 a month and it's a little high, but for now, I do it. However, people are switching to their own cameras now and if the bill keeps going up, sometimes people have to do that.

We had to contact ADT because of an error that was going on due to our wireless network went down. The doorbell at the front was just flashing red all the time. So they came out and fixed that. I had a good experience with them.

We had another company before and it was extremely expensive and the ADT price is much lower and they offered more service and options. I'm satisfied. They're a little bit touchy with WiFi connections. But other than that, it's okay. When I called for service, they were able to help me out on the phone and connect to my cellphone so they could see what I was doing or what I had here and that was extremely helpful.

I needed a basic system for security, and everything has been good, so far.

When they installed the system, they did a room-to-room check to make sure that each room either needed it or didn't need it. It's easy to navigate the program. My sense of security has always been pretty good since we got the system.

ADT was good at the beginning. But they suck on a lot of stuff. I regret being with them. If I had a chance to cancel and I could get everything back, I would love to get it back. The recording sometimes doesn't record anything. If someone comes to the driveway, sometimes I get notifications but when I wanna go review and see the video in the recording system, it's not there.

ADT is great. If the alarm rings, they'll call me. If I call them and tell them I'm having a problem with the speaking things or the door is not ringing, they'll have somebody come out. For the system that I have, they've treated me really good.

I most definitely like the fact that we can access everything from our phone as far as turning the alarms on and off, and we are able to lock and unlock doors. It gives us access to the Ring camera as well as the camera that I have in the back. So, no matter where I'm at, I'm able to utilize that app to check on the surroundings of my home just to make sure everything is okay. I feel safe that I will be notified. If anything was to happen, it'll be notified.

I like the fact that I can turn the system on and off from the car or a cellphone. I wanted to add some security cameras and the door lock, but my Wi-Fi here in Flagstaff sucks and could not handle it.

I've had a good experience with ADT. The installers did a good job. Paying the system was hectic. But ADT told me to call every year and they would give me a discount. I'm satisfied.

I've had the key fob not work for me even though I pressed it and the alarm went off, or the safety button that I can wear that malfunctioned twice. It broke and fell apart. Sometimes I press it and the light goes on, showing me that it worked. But later, I look and it's not on. I don't know if this is realistic or not because maybe it's a different kind of service, but the medical button that you could call if you got injured only works right there where you'd be near the speaker. I have a three-floor house. So I'm not sure how effective that system is. If I go away from the house, it doesn't work anywhere else. So it's limitedly useful to me. Other than that, ADT has treated me very courteously.

ADT’s system was installed in the house that we purchased 10 years ago and we just initiated a new service as a new customer with them. I haven't done any updates to the products that I have. In 10 years, I haven't been told to switch out a sensor with a new one that they have. I haven't heard of anything different than what I bought 10 years ago, but yet the price continues to go up. So, I'm dissatisfied with what I have. I've been doing my research on other companies and what I'm paying for the services I have is high.

I had ADT years ago when it was all that was available at the time in the area. The system is easy to use and once in a while, I use the app. Most of the time, the customer service is good though once in a while, you'll get somebody that's had a rough day and just be not as friendly as they could be. I called a couple of weeks ago and the girl helped me. She transferred me to maintenance and they walked me through what I needed to do. But ADT needs to figure out something better for what they have in the motion sensors. Because there are some places like Arizona that is too hot and they fall or come loose. So, it's not up there getting a good signal. That was a while but I couldn't set my alarm. I had to get somebody to come out and change one of the things.

We used to have a different company but they were turning off the 4G service so we grabbed ADT when we saw it. We’ve been with them for two years and we love it. We’re very happy. Dealing with the sales rep was outstanding and the installation team was very professional and courteous. They went through everything in detail and explained all the procedures and how it all operated. We got exactly what we asked for. We got the windows and doors covered. We also got additional windows because ADT had more to offer. The cameras run through blank. So, I got my own cameras. But the ADT service is outstanding.

We had ADT years ago and switched and then switched back. I had a great experience with both the sales and installation teams.

In June 2022, I bought a smart home and ADT was part of it. I was missing a sensor off of a door and they want me to pay $55 to order a new one. I pay all these $5 a month for this, $10 a month for this, and $6 a month for this. As soon as my contract is up, I'm going with somebody else. I'm not happy with it, but I signed a three-year contract. So, it is what it is. I pay them 65.15 a month, and they can't send me a sensor and they wanna charge me almost 60 bucks for it plus shipping, and I pay for all these little extra things. I find that horrible customer service.

I had a good interaction with the sales rep and the installation was good.

The installation was messy and ADT’s installers left stuff everywhere. My Ring camera doesn't stay charged half the time. If the alarms have gone off, I've never gotten a phone call to see if everything is okay. I tried but I couldn't get out of the contract by paying the equipment off early. So, as soon as everything is paid off and my contract is up, I'll never use ADT again.

We’ve had ADT for 17 years, which is the whole time we’ve had our house, and about a year ago, we upgraded. I made three different phone calls to different customer service reps and said we wanted the service on the windows, which we didn't have before. We wanted to upgrade everything and get caught up to where we should be. The representative who came out wasn't cooperative. We were supposed to have security put on our windows as well and that wasn't on the order form. He couldn't do it and couldn't get approval. All he wanted was to sell us a little key fob for 50 bucks that we never use and said he couldn't do anything else than under what was on the work order. We asked if he could call the company and ask them about these features that we were told were gonna be on the system. He said he couldn't do that.

I got ADT many years ago on the recommendation of my sister-in-law. At that time I lived in Bennettsville and was satisfied with it. That's why we had it installed. I feel quite secure with it. I live by myself and it's really been a big help as far as feeling secure at night and leaving my house knowing that if someone were to enter, I would be alerted on my cellphone. Also, the very few times that I've needed to call, the response was really good and it's easy for me to manage the system.

ADT was here when we moved into this location but after about a year, we got discouraged with it and switched to a different provider. Then, we moved back about two years later to ADT. The response time and the update calls are good. We can set the system to when someone’s home or when everybody’s gone. My wife likes it when it says a location is not shut. It's good to know that maybe she forgot to lock the back and it tells her what to check. When the battery goes out in one of the sensors in one of the rooms, I've learned how to track it down easier and replace the batteries. At first, it was a nightmare at first, but I have figured it out. My concern is the cost going up so great. Since we're paying almost $300 a quarter, and with technology changing every year, every six months, or every day, we should be entitled to new updates as we are a current customer.

We have two houses and we have ADT with both of them. With one of the sales reps, I thought we were getting cameras but then I found out we weren't and it was my mistake that I did the little DocuSign on my phone and didn't read it. We walked around the house twice, talking where the cameras were gonna go, and I found out that cameras were not included, unless we pay a lot of extra money. Also, in the other house, the installation team didn't finish the job and left it up to me. I had to hire an outside company to complete the work. They did reimburse me for that, but it was not a pleasant experience and they never gave me any training on it.

I ended up with ADT by default when they bought Brinks out and I’ve been with the two of them for about 24 years. As far as functionality, the system has worked fine and it’s great. My son and his wife built a home and was looking for a security service. And I recommended ADT because I was satisfied with the service. But I had some issues with my camera system and with what the salesman told me versus what happened. He made it seem as though I wasn't gonna be charged all this additional money. But I am being charged that for the next three years.

They've always been decent with me. They came out when I had my landline removed. They hooked everything up for me and it's worked perfectly ever since. It's a little more on the expensive side, but I'm okay with that because I know my home is protected.

I don't like ADT and as soon as my contract's up, I'm leaving. The guy wouldn't put the keypad where I wanted it when we first moved here because he wanted to make it easier on himself. I wanted it coming in off of the garage because we use the garage but he put it way back at the back door. When we come in, we have to walk all the way through the house to turn it off.

There's something that we've disconnected and hooked up in our ADT system. And now, we keep getting that our battery is low. Other than that, as annoying as it can be, I like that it talks to me every time, because it reminds me to do things. We're not overly knowledgeable about it and our son helps us with it most of the time if we have any issues or anything to talk about. But we can get through the day and end the week without too much help and I like that it's pretty easy to understand. We don't go into depth with it and it could be doing a lot more for us. But so far, we're pretty satisfied with ADT.

ADT was the cheapest and their price was the best out of all the other companies. Their sales rep was a little pushy, but my experience with him was good. The installers were quick but they didn't clean up from drilling in the wall. Also, I was satisfied with the features of my service package at first. But after about three months, I was not any longer. There was a big storm and it knocked my Ring doorbell camera off. The camera shattered and they did not offer to replace it. So I haven't had a Ring doorbell since, which sucks. Aside from that, you can get the same product from anywhere else and not have to pay every month. So, I feel like I pay for nothing every month.

ADT's sales reps were very good and I chose them over others because of their reputation. Their installers were great, even the ones who did the upgrade that I got later. I've had them for 40 years and everything's all positive with them.

I was looking for some good options and I couldn't pick anything else other than ADT. They are very well-known. Twice when the notification stopped coming, I had to contact them, but immediately my issues were resolved and the reps I talked to were good. As for the system, an additional camera and one or two additional motion sensors would help. They could also give a bit of reduction in the rate because I'm paying 68 point something at this point in time per month. Other than that, I recommend them to others because I'm happy most of the time. I've had small issues and they are a little bit expensive when compared to the other options, but at least when people see ADT as a logo, they trust ADT. So, people will stay away from my home and will have second thoughts about invading.

My friend referred me to ADT and I've been protected with them since '94. I love it. It's a good service, and I haven't had any problems. The customer service has been very good. When I call, if I have any problems, I always get a good response. Plus, the system functions well and it hasn't malfunctioned. I like that. It's just when our power will go out, we have a little problem, but otherwise, it's good. I would recommend ADT.

The installers did a good job. When they put my computer inside, near the washing machine, the guy ran the wire up in the ceiling. It went to the bulb that's outside, which is not working now. The camera that I got is not working and I might need to call to change it up.

I've had ADT for a number of years and I want a cheaper price. But I've been happy with them. I had an issue with the doorbell and recently, I had a problem with the siren outside. They were taken care of and the tech who came out, Tony, was nice.

We used ADT in Philadelphia. I knew the name and we had a good experience with them when we lived there. Our cameras don’t work and when I called to get them fixed, they said that it would cost us a few hundred for them to come out. As soon as the contract's up, we're getting rid of it. It's not worth the money.

I use the system every night. I turn it on at night when I’m at home and I feel safe. When the alarm went off, I told ADT that it was a false alarm.

We were in the market to buy a new house and as part of our home insurance, we got a discount from ADT. The sales rep was informative and the installer was good. When we first had the system, the way that it was detecting everything, we ran out of storage space before our 30 days were up. We figured out how to manage it and we haven't had any problems since that first month. But if you delete some space, you should be able to make some space. The app is easy to use. However, recently, we've been having an issue with our doorbell cam. We just changed the internet provider and it hasn’t been working and for whatever reason, I cannot get that doorbell camera to connect to my network. I can get the other camera to connect and it's further away from the router than the doorbell camera. I submitted a ticket but never heard back anything.

I heard about ADT 'cause my neighbor has them and that's why I went with it. I live alone and the only thing I use on ADT is that chime for the front, back and garage doors. I don't even put in my security code 'cause that's enough. When my door is open, I hear it. I like that about the system. However, if I had another company to go to, I would. ADT got me with a bill where they said I didn't pay and I was looking at it on my bank statement and told them, "Yes, I did. It was 6th in June to July." They want me to take a copy of it and send it in and then said they'd reimburse me. I know I paid and I paid it twice. I paid over $157 in one month.

My job had ADT as their vendor, which is how I first learned about it. I was facilities management, and I liked their services. The system worked fine and I like that I got a quick response whenever I had to call regarding the facility, but if they had to do the equipment or service delivery, they can improve the time. Overall, I would recommend ADT to friends.

ADT has always been the company that we've used going back about 20 years. My grandparents and parents used it. However, we're looking eventually to switch from ADT. Functionality-wise, the system is basic. It's what I would expect, and performance-wise, it's standard. ADT is overpriced, and their user interface is difficult with their app. They can improve that. The customer service is very clanky as well. Everything has to send out a tech, and getting a tech to come out is always expensive. Besides that, the technicians are thorough when they come out.

I hate ADT. It's useless. I first got it back six years ago, and I pay every month. The system has expiration dates on it, then when it goes out, they want me to pay full price to replace it. I don't like anything about it. I needed somebody to come out because of my CO2. When I was talking to them on the phone, they told me one thing about the price, but when the person got out here, I was told another thing about a different price. I sent that person away and had ADT bring somebody else. The man was mad and had an attitude. I sent him away too. It was a mess, and today, I still don't have a new CO2.

If I forget to set my panel or if there is an alarm, I usually get a notification via email. I'm satisfied with this service and ADT seems to be doing a good job. I'm happy. I usually get some email notifications of their different things, but I don't take advantage of them because I'm satisfied with my system as it currently operates and I don't feel the need to have an upgrade.

I signed up for ADT and installation was good.

I had an alarm this week, but it was a false alarm. I was away from the home. ADT called and told me the alarm was ringing. I had them send the police, but when I got home and when the police got here, there was nothing wrong with the house. There were no signs of somebody trying to break in. I've been debating whether to call ADT and say, "Is there something wrong with the equipment?" But the alarm is easy to use.

I initially bought a contract of 60 months. When I bought a new home, I wasn't happy and then wanted to cancel the service. They said they would give me contract of 24 months and if I buy new equipment again, they would cancel my old contract and waive off any charges on my old home. However they have been charging me for last 4 months and when I called customer service, he says "You have to pay for equipment on old home." Why did you promise me something and cant adhere to the same??? Isn't this fraud????

I have always had problems with customer service. If you need A security service please do not call ADT.. for example my alarm has not been working correctly for a month. I called ADT. They rescheduled 4 times called to try to figure out and they just said that someone rescheduled it.

I have hated ADT from day 1. I have to admit I got suckered by them, and didn't really read through the contract, if I had I 100% wouldn't have used ADT. This is because once you sign, you are responsible from day 1 to pay the whole contract, with NO out. After 2.5 years of almost never using my system bc it was installed improperly from the get go. I have sensors falling off and now won't re-attach, rendering the system useless. To make this even more of a tragic comedy is when I called to tell them my system doesn't work and I need someone here today to get it working, or they would be in breach of my contract, their response was "for a $79 fee we can have a tech come to work on it," in other words pay more $ for a system I do not want, that does not work, because the install was poorly and the equipment is JUNK!!! Made in Taiwan CRAP.

ADT is a dysfunctional company. They simply do not follow their own contracts. So why shoud the consumer. If I could score a "0" here or even a negative score, I would. I think it is better described as a "Ponzi scheme." You don't get what you asked for because the company does not obey its own contracts. I am still waiting to hear from them about a legally canceled contract. I will likely have little choice but to sue them. It will be a waste of the court's time considering the egregious nature of the violations here.

I cannot explain how upset I am with this company. It is a total scam. I wish I had listened to other people and believed the bad reviews before signing up. They are totally misleading. I had no idea I was signing a 5 YEAR CONTRACT!!! Very deceptive. I tried to cancel the other day and they sent me a $315.00 bill for a 1 year early cancelation. I have given this company so much money the past 4 years for literally nothing. I tried calling for help but keep getting transferred to the billing center in DOMINICAN REPUBLIC who keep telling me that there is nothing they can do and that they will send me to collections if I don't pay this bill. Again, I was deceived to sign a 5 year contract. I cannot afford this bill. I have wasted precious time and money on this company. They are stressing me out and nobody can help me. Do not waste your nerves dealing with this company, find one with no contracts and better customer service.

I’ve had ADT for about three years now, and in that time my cameras have worked maybe 30% of the time. It pretty much has to become my full time job calling ADT, getting technicians out, climbing onto ladders to reset the camera every day because they don’t actually know how to make their electronics work. I get a million excuses from ADT blaming everything and anything but themselves. I eventually gave up and paid for two useless cameras monthly because I’m too busy between my child and my actual job. Finally I move and try to cancel, and they say if I do I’ll owe them close to three thousand dollars if I don’t transfer to my new house, which has a security system already. Wish I had done more vetting on how awful they are to work with before I signed up. If you’re considering them, don’t!

I've always wanted, in any of the houses we've had, to get ADT. This was the first house we bought that already had it. It's a very simple one. We have the sensors for the doors and the windows, and I feel safe. At least, I will be warned if somebody tries to break in. My husband plays the guitar and if he hits the wrong chord, it sets off the window sensor in his music room. When the reps call us to ask if everything's okay, they're very polite. They have the answer and we just have to do what they say. We've had some issues with this thing on the wall and they've been able to fix it every time. The battery was needing replacement. We purchased our own battery online from Amazon but couldn't get it to work. We had to contact them and get them out to find out what it was. Their battery worked. So far, we've been satisfied with ADT. We're getting what we paid for and for the price, you can't beat that.

We've always had ADT since we've been here. They're the best. There was one time we decided to not take it then we realized that what we got was nothing like ADT did so we went immediately back to them. We like ADT because we know exactly how it works. They're always responding when we call and telling us how we can do it. We have a zone that we have to jury-rig because we can't find it. ADT said that maybe it needs a battery so we waited for a battery. But they didn't tell us that we had to order one. We also had a problem about a week ago when it kept beeping and we couldn't shut it off. I called them, and that was when they gave me a way to get in there. We've had a couple of people on our block that have got ADT too. We're all happy with it. I don't have is a sign to put out though.

It’s very easy to get in contact with a rep and they are very helpful, but they can only help so much. Sometimes, they're able to fix the problems that you're having, but other times, they're not. The last time I talked to them, they said it was a software issue ADT was aware of and they're working on a corrective action. But that was a year ago, and they still have no corrective action.

I was with Brinks, which was $32 a month. ADT sold me a plan and they were real fast talker. I signed the contract on the phone with the guy that installed it. I got the Ring camera with it and the cost went up to $60 a month. I like the Ring camera but I don't know if it's worth $30 a month. The way they told me, it wasn't the price it was gonna be. It was supposed to stay the same as the Brinks system. I did another complaining when I first got it in here but I gave up and decided to ride out the contract because I couldn't get out of it without being sued. $60 a month or $2 a day is not a lot of money on something for normal people, but I'm on a fixed income. I've got another two and a half years on it.

We've seen a bunch of suspicious activity around here. People have just gotten really mean. So, I called ADT and had them to come out and take a look at my home. They told me that they could put a doorbell camera in, which is exactly what I wanted. I wanted a doorbell camera for the front and the rear doors, and wanted the window sensors put in and the fire detectors. When I first signed the contract, it was for $55 a month for monitoring or for the equipment, and then I pay an extra 20 something a month for the equipment or the monitoring.

We're satisfied with ADT. We had an issue with the monitor and they came out and brought a new one. Their customer service has been very nice. I also love the fact that I can do it all on the phone when I'm away from home. I can unlock, disable the alarm, or put it back on so I could let somebody come in if I wanted to.

My husband was a research biologist, and we were living in the woods back then. It's not woods anymore. He had ADT put on the house to make sure that we stayed safe while he was away, and that's been years and years ago. Having ADT makes me feel more secure. The system has always functioned well. It used to be hooked up and somebody could cut the wires but now, it's hooked up to satellites. So, we know that it's gonna go off if somebody opens the door or opens the window when we have it on. If somebody opens something, the alarm's gonna go on if I have my system on.

ADT was the most popular and affordable. Also, my interactions with their reps have been great.

When my ADT system is working properly, I like that it lets me know if there's any unusual activity. I'm a little disappointed of the system. I haven't been using it for a while. I did call ADT a few months ago and let them know that it wasn't working. I had some malfunction on it. They advised me that they were gonna have somebody come over and fix it, and that never happened. They never followed up. So at this point, I'm just waiting for my contract to be over so I can discontinue the service. I don't feel like I have much security right now because I'm not using it.

I found ADT to be professional and personable at times when I've worked with the agents. They provide what a good, reliable service. I've asked them from time to time to shut the service down for a limited amount of time. Recently, there was a problem with one of my window sensors. Since it is 1,100 miles away, I couldn't go there to fix it. I asked them to turn off the service at that one particular window, but keep the rest of the house armed. They were able to do that, which was very good. It saved me a 2,200-mile round trip, as well as keeping my home safe.

I dealt with ADT because I've seen their signs, and I like the way they monitor it and perform their duties. I like the simplicity of the system. The house is very secure. I don't worry about it. I have cameras so I can look at it any time. I can lock doors from a remote location. I had an interaction in reference to a window alarm going off, and it was the battery in the sensor on the window. The tech that I spoke with walked through everything on how to replace it to put the system back online. However, if I needed someone to come out, ADT would schedule someone and they would usually come out within a week. They would give me 8:00 in the morning until 6:00 in the afternoon that they would arrive.

My most recent interaction with the tech was great. He was helpful and told me what was wrong with the system. He told me everything that he would do. If it didn't do what it was supposed to do, he figured out, "Okay. So, why is it doing that?" He did good. Before he came, I kept having an issue with my alarm going off. It was always in the middle of the night. ADT said it was a sensor at the door. But the tech changed all that. I called ADT because I didn't know that it was the sensor. I had already talked to ADT and I was about to turn the lights off, and go back to bed. I called them back because I saw a car parked out in front of my house, and I heard something and saw a flashlight. I told the rep, "Don't hang up." I didn't tell her to dispatch the police to the house, and they did. I opened the door and said, "You better say something. If you're here, you better knock on the door or something."

Our builder offered us an authorized ADT dealer, Safe Haven, to get the alarm system they have. Recently, we had a lot of issues with that company because the equipment they gave us doesn't work, they don't pick up movements, they don't pick up cars, and the picture's too blurry. I've been trying to call them. I've been trying to see if there's any way we can cancel this whole thing and they say that we have to pay a penalty to get out of the contract before three years. I called them to fix the cameras or switch it or do anything. Safe Haven is doing a bad reputation for ADT. There was a time the whole community's doorbells were not working and nobody showed up from that company to fix those.

I've been with ADT for 20 years and I've had all good experiences. However, our system was struck and we needed a couple of upgrades. I got quoted over the phone by someone. They would be just upgrading a few things and it was 300-some dollars. So we set up an appointment for someone to come out. They came out, they upgraded, and then we added two things.

I've had ADT for a long time. It's a good setup for a reasonable price, that's why I stay with them. However, the price keeps going up yearly. And that's frustrating. But other than that, I'm happy.

ADT is okay. But I'm not that impressed with it. It's average. The only time anything happens is if you press the panic alarm. It's gone off before, and I've never gotten any calls. The only time they do it is if you press the panic button and then you get it and that's even delayed. But our police are not the greatest. They're slow in any response. That’s the common denominator, at least in this city. They're there, but they're not exactly doing their job.

The doorbell was not sending an outside photograph back to my phone. So the gentleman from ADT came out and picked around with it for a while. We chatted a little bit and he was a very nice and polite fellow. The system is respectable overall. Since I've had it, I've always had problems with the front doorbell. They'll fix it and it'll be okay for a while. Then a month later, it will give problems again. So, I'm not totally satisfied with the system. But I'm willing to stay with it. ADT is a good company. It's a good unit. I just happened to get a doorbell that didn't work right. I've got all of my doors and windows have alarms on them. So, I feel good about my security.

ADT is a very good company. I've been with them for over 20 years now. We got a smoke detector and we went to a digital system too.

ADT is a reputable company. The installation was fine. I haven't had any issues.

ADT works for me. I know that I'm protected if there are any break-ins. Every time I've had any problems like a battery needing to be replaced, they got it taken care of. They sent me the battery to replace it and told me how to do it. The system has also worked fine whenever I needed it and I like the smoke detector part of it. They say if it detects smoke, it will automatically call for help.

The features included in my ADT package were okay. They weren't that great, though. But the upgrades were good. As a matter of fact, I called today to make better upgrades. But I would leave ADT if I wasn't stuck in a contract. First, I don't like the amount of money I'm being charged for the upgrades. But security is more important to me than anything. I had asked, "Am I in a contract?" ‘Cause I've been here for two years and they said I'm in my contract for another year and a half. I wasn't aware that it was that long, what ended up being a four-year contract. I'm gonna have them send somebody out since the upgrade is to replace the doorbell, which is one of the worst doorbells that you could ever put on a home. I'm angry that they put that on all the homes out here. It's not a battery. It deals with electrical. I don't like doing anything dealing with electrical. Plus, I'm having another motion sensor installed in the home.

So far, things have been going very well with ADT. I'm getting familiar with them. The price could be better though.

The sales rep was super informative and really nice. We had a good interaction with him. It was really nice. We called him back a week later to say that we weren't quite ready to go down that path. It was friendly. He was actually listening to our concerns. It wasn't super pushy, which was very welcomed. Troy came in to do the installation and he was super. He told us exactly what he was gonna do and he did it. He walked us through the setup process. We were told that the installer team make commission based on what they sell so there was a little bit of, "Are you sure you don't want this?" We said, "Yes. We're sure." Overall, it wasn't too awful, but it was a bit more noticeable than the initial specialist.

I was with Slomin's for 17 years. Then we switched to AT&T digital service. When we moved down here six years ago, I thought I was calling AT&T, but it ended up being ADT. They came out, told me what they would put in and how much it was gonna cost. The performance of the system has been very good. It's a product worth the money. My wife and I feel safe with it. I really didn't want to put an alarm system in the new house. I didn't think we needed it 'cause we had a little over 100-pound Pitbull. But she wanted it.

We've heard of ADT before and we know they're a good company. We've had them for years and we’re satisfied and happy.

Everything has gone well with ADT. I like it. Customer service has been good. I just added a camera this weekend. From a 1 to 10, I give it a 7. The cameras I have are not the newest cameras they have. I got the older version because I guess through Safe Haven, they have the older version cameras. I would like better cameras, but everything else is fine. I like all their equipment.

When ADT bought out Brinks, I kept the system so it would stay the same. I've had that for over 20 years now. However, I've been trying to get ADT to reduce the rate or help me with some of the wireless. But they're not too generous on that offer.

My boys recommended that I do ADT because they had it. I'm going on four years with them and they were good in the beginning. But now, I'm about ready to let them go. After two years, I told them it was too high and that I couldn't afford it anymore. They brought it down to 29.99. But I don't get the phone calls anymore. My phone does not ring when somebody comes in. When I'm gone to the store all day long, I don't know if people have come in my apartment. If I'm not home, I need to know when that door is open. Right now, I don't know. I keep changing the password and I shouldn't have to be changing the password all the time.

I've been with ADT for 12 years. I sort of fell into them. My house had a panel when we bought it, and we just took over the service. I felt we had some value the first few years. I felt like the service was current. But now, they just don't seem to offer upgrades to their existing hardware. I find it impossible to get their hardware removed if I need it removed. The newer systems like the Nest cameras, range systems and the wireless could easily replace them. So, I have it on my to-do list to replace ADT next year.

ADT is used by many people in our area and we've been customers of theirs for over 20 years. I like how simple the system is. It's straightforward as well. We had technicians out here to replace some sensors and upgrade our system 'cause it has been so long since we had it put in, and they did a great job. We don't have any digital support because we didn't have a big enough bandwidth to support it. That's the problem of living in the middle of nowhere. We also have a very weird thing going on with one of our doors. It says that it can't set the alarm for that door. It's not performing very well but that's the exception rather than the rule.

I've had ADT for 20 years now and we've been happy with it.

We like ADT. We've had them now for 22 years. The house that we had in Ohio had the ADT unit in it when we moved into it. Then when we moved here, the house also already had the ADT units in it. Over the last five years, we've added five cameras and all that went real well. ADT's app and equipment are easy to use. I can do most of the troubleshooting myself if we have any issues, which isn't very often. They respond real well too. They're very helpful if we have any issues or problems.

I've been with ADT for 15 years now. The reps have been nice. However, I don't like the virtual thing. They could also be a little bit cheaper, but I don't know what else is out there.

I'm not happy with ADT at all. The system has not been working for almost a year. I have cameras but none of them is working. If somebody were to come to my house, I would not even know. I've told ADT many times and they've said they were gonna send someone to come but they never show up. One of them showed up one time but didn't even wait for me and left. When I called him back, he never came back. Customer service is not good. The people that I spoke to are not able to help me. They said they could give me a rebate. I'm paying $71, and they were gonna give me $9 which is an insult. When I call them to get me disconnected, they never disconnect. They keep holding my money. I need my refund because I've been paying for nothing.

I wouldn't let them in my house again. I didn't like the way they treated me. It was the way they came in here and they got my routing number for my bank. They left that day without my service being hooked up because I didn't have a Google number. But when they came by, I didn't have one. That really pissed me off. As soon as my contract's up, I'm gonna be out of there and I don't want anything to do with ADT again. I've had the police and the fire trucks come here before when I first got it. Didn't know how to use it. I've also had their techs out here. The last one lied to me. He said he’d come back and fix my doorbell, and he never showed up. He said I didn't even have to make an appointment, and said he's over every Tuesday and Thursday. He said he'd be back and fix it. I haven't seen him since. That's been over a year ago.

Our system runs on cellular, but it doesn't work half the time or it goes off indirectly. I did an online survey but ADT hasn't reached out. Their product sucks. I don't even use it anymore.

I'm very happy with ADT and I would not even think of going to another security system. I feel very secure with them. I've had them for years and any time I've ever called them on anything, they've gotten back to me. Their customer service is great. Anyone who I've gotten ahold of has been able to walk me through and explain things. I am an older person and not real tech savvy but they are very patient.

I've had ADT for years. They put a new box in recently. I also had the windows, but I didn't need the windows. I called them and they disconnected it. I just have the doors.

We haven't had ADT a year yet but so far, so good. We like their reputation. Their prices can always be lower though.

We did the panel, cameras, some window sensors with ADT. The quality of the cameras is fine. However, the service has been horrible. They installed the wrong panel at my house. It was for an Airbnb and I told ADT what my housing situation was. But they came out and installed one of the newest panels that had an indoor camera on it without telling me. The guy walked me through for hours but never mentioned an indoor camera.

My front doorbell was hard-wired to an existing door chime, and it's ADT supplied and installed. My front doorbell was same as I got on my back doorbell, but it was hard-wired. It quit working. It tells me the battery is dead. That was what I was calling about. The rest of the back door, which is battery-operated, is working fine. My front door was the problem. I called ADT support to get something going on and find out who could come and fix it for me. They don't have a phone number that connects to a real person. I'm surprised I got this call back, but I couldn't find a real person to talk to. And every time I would get to a situation where I can find information and get somebody down here to fix a thing for me, it turned out to be a sales thing. I'm not wanting to buy more equipment. I just want to get my equipment working. I couldn't do that.

ADT is a reliable, good company. The payments are reasonable and easy. I’ve been using them for less than six months and they’ve called immediately when I’ve had false alarms. The police were called, but they didn't show up. The police have called me.

ADT was installed in the house when we bought it. We've had the service for four years and so far, it's worked. Every time somebody's trying to get in, jars the door, and the alarm goes off, they call. I'm satisfied with the service.