ADT Reviews

I've been a customer of ADT for about 15 years and I would recommend them. The ADT guy who came out to install at the new house was very professional and knew his job. He went over the controls really detailed so we understood and he even helped us get that on the phone. So, that was very helpful. It was also fairly easy to contact them. You just call the number and you have to go through their system. I like being able to look at the doorbell that's like a Ring doorbell and see who's there at the front door even when we're not home. The app on the phone is very easy to use, too. Just push a button and you're done.

If I could leave ZERO stars I would. I've been a customer for 9 years and during that time most of my experience with ADT has been nothing but frustration. I'll never get another home security system again. Quality sucks. Value sucks. Customer service sucks. We're a military family (my husband just finished active duty) and are moving to be closer to his family. We are not getting a system on our new home.

ADT has great customer service when they are trying to get you as a customer. Once you have committed to a contract you can’t get any answers. They never return the phone even though that is one of the first things they ask when they answer in case we are disconnected. Can’t get a supervisor on the phone and they are always escalating your account to no avail. I regret signing up with Adt.

ADT showed up at my house 3 days after I moved in claiming I had an appointment. And tried to scare tactic me into buying into their security system. I told the guy I didn't call ADT, and how did they know I just moved there. I also did not like the attitude of the salesman. He came across really pushy. Pretty shady in my opinion..

I ordered ADT two-year service from a very nice field representative. Every month I pay. Recurring Services $54.00. Quality Service Plan $26.82. He told me I had to stick with the recurring service for two years, but I could cancel the Quality Service Plan at any time. After one year on the plan, I call the ADT to cancel the Quality Service Plan. 3 reps gave me a run around with an hour wait in line and asked many questions. I gave up. I called the field rep who set up my initial contract, and the guy promised to take care of it, but he never did, so I stuck with the Quality Service Plan $26.82 per month. Then, before my contract ended on 10/6/2024, I called ADT on 7/15/2024 to order not to renew my contract after 10/6. The rep made note of this.

Very hard to get through to ADT when I needed to talk to someone because I was always placed on hold for 10 + minutes, thankfully no real emergency. When my contract was up and I wanted to end my service due to selling my home I began calling requesting that my contract end effective April 1, 2024. This is now Sept 2024 and I have called every month, sometimes twice per month trying to get them to stop withdrawing the money out of my account.

I purchased a home security system on 8/8, it’s currently 9/6 and I’ve never received equipment or the professional installation that was paid for. I’ve spent $1,000 on a custom package that I was hoping would keep my family safe. I selected ADT because I trusted a recognized brand but I was WRONG. I’ve spoked to so many incompetent representatives who are just outright rude. I felt like I was being pranked when speaking with these “professionals” and not a single one of them was able to help me. I forwarded the signed contracts, screenshots, bank statements, every bit of my order details to so many people and no one could simply schedule installation or find the account! Outrageous! At this point, I just want my money back so I can redirect my business to a company who actually values the customers they serve!!!!

Customer service is excellent but the way they explain the pricing and plans are horrible! I’ve had more issues because of them not being forthcoming or explaining everything in detail to be understood. I’ve spoken to more reps to get an understanding only to find out the months they gave me free aren’t free but discounted and only for a month. I was told I would have two months on top of the other two months to help me financially because I’m losing my job. That was a lie. I’m truly disappointed, dissatisfied and feel like I’ve been taken advantage of.

I've called in twice and each time I've been satisfied with ADT's service.

Getting this is very easy. But if you want to cancel it good luck. It is next to impossible. I have been trying to cancel my account for months, but live chat does not help. Calls keep on bouncing from one line to another and then nothing.

I've had ADT for over 20 years. In some cases, working with them is hard. In some cases, it's rough. I called them about my Ring doorbell. It took them forever to get that to work. They don't do customer service to me. What they want you to do is go out and try to figure out things yourself or go online and do it. I don't work for them. The best thing about them is the monthly price, but it still could be cheaper.

Customer Service at its finest! Kevin **, Claudia **, and Chelsey ** became my ADT Dream Team! With their individual and collective subject matter expertise, ADT provided me an amazing all encompassing security system that truly meets all of my needs. ***Go ADT for all things security.*** I highly recommend ADT!

I have been using ADT for almost 5 years. During that time, I have had many issues - from issues with the app, to ADT sending the fire department to my house without contacting me first. (Even though they said they did.) I called today (9/3/24) because I want to cancel my service and go with another company. When I spoke to a representative, they told me that I was under a contract. This is not true. They said that I started a new contract in June of last year, and that it also includes additional equipment. None of this is true! I asked them to send me a copy of my contract to my e-mail, and they didn't. They said, "It would take a day or two."

This is the package that we wanted, this is the package we got, and we're content with it. But I question how ADT reads things. We were doing some painting in the house and I had to disconnect a sensor and I couldn't find any instruction how to bypass it and it set the alarm off a couple of times. ADT had no record of it until I called them. And once I told the rep what I had done, he looked in the file, "Oh, yeah, there it is right there." Who's paying attention to it? Why didn't they call me and say, "Hey, is something going on?"

On June 7th, 2024 I called to have my service discontinued due to moving and no longer needing your service. This task was not completed until August 22, 2024 after over 10 calls that lasted 1-2 hours of being transferred from one person to another. The rudeness and inconsistent service was truly appalling. As a long time (12 years) senior citizen customer I would have expected better service and treatment from a company that markets itself strongly to the senior community. To add insult to injury after all the calls and waits when my service was finally turned off then the charges removed, you charged me $14.02 as a discontinuation fee. I hope the $14.02 makes you richer! I will make sure to let everyone that your customer service is lousy and seniors can do better with other security companies!

I called to setup and ask for ADT service on the phone and we agreed to some terms and ADT did something that never happened before in the business. They brought a contract and have my wife sign it when they installed the equipment. My wife did not know what is she signing on and it turns out that it is different terms than I verbally agreed on. ADT is a fraud. DO NOT MAKE THE MISTAKE I DID. The equipment is yours if you cancel but it's not going to work because it's on their network!!!

I've had ADT for many years and I've been very happy with their service. I've had a good service from them, never had any problems, and they've been quick to respond when I had a problem that wasn't their fault like lightning strikes. They have always been very competent and did a good job.

When we moved from California to Arizona, I had to buy the whole system all over again, which ran me about $2,000. I was not happy about that, but my wife wanted this system in the house, so I had to do what she asked me to do to put the system in. We had exactly the same system that we had in California, which we since have paid off. It was frustrating that we had to go through the whole process again to move the system. We brought everything with us from California, and ADT said, “That's obsolete. We can't use it anymore.” I said, “Oh, come on! You guys told me that if I was moving, I could bring everything with me and you guys would install it.” They said we had to start all over again.

We had some problems with the home base. We would arm it and we would be gone for a little while. We would see that it had disarmed itself. A couple of guys came out, and checked the system well, and everything worked good. We figured that the base is tied to our cellphones. They don't work in the country. Contrary to Windstream’s bragging about people would get a signal everywhere, that's not true. When we get bad weather, it doesn't work. And if it's not working, it shuts itself off. That's not ADT's fault other than they tied it to cellphones. People do that all over, and they're in cities where they get signals all the time, so they don't understand the country.

Our house was robbed, thief broke the door glass and the alarm does not turn on, no motion detector. Nothing was worked.. The thief was 15 minutes in our house. And they can't explain anything, we just reported that their system didn't work, they get the report, That's it.

For quite a while, I wasn't getting any notifications and wasn't getting a bill. They kept saying, “You should be getting an electronic bill,” but I wasn't getting anything. A year has gone by and I finally got somebody that had a brain that could tell me the reason I wasn't getting anything is I was set up on automatic payment. But even though I was on automatic payment, I wasn't getting an email. My bill would go up and I would have no idea why because I wasn't getting anything.

My system is not working. I called ADT and they said that I have to get another component even though that I got a new one when they installed it. I tried to put the code on the alarm, but it didn't work. They don't understand the issue. They always are transferring the call from one department to another because they are not capable or don't have the correct knowledge about the service. They don't know the service that they're assisting for.

I've been using ADT for years. I've had them here for six years, and I've had him at other houses that I've lived in. I’ve had some problems. My experience with customer service has been very good. They’ve always helped me resolve whatever the issue was. My only problem with them in customer service is they charge me to come out even if it's not my fault. I have to pay a service fee. But I'm satisfied with everything I have. The people on the customer service line have been very helpful and they stayed on the line with me for a long time while we tried to figure out what was going on. Also, having the video links now has also helped a great deal. With the video chats and all that where they can look at what you're doing, it has stopped my need for wanting someone to come to the house. I've been able to do it myself, although I sometimes have to get up on a ladder to change the batteries in the fire alarm.

When the person came, I thought they came to give me an estimate and look at my house and see what I would need. They started installing the product. Didn't tell me how much it would cost before they started installing. When they were done, they had me sign a contract. They didn't tell me that I had 30 days to cancel the contract. When I had time to read the contract, it was 31 days and I was stuck in it for five years. So, I'm in it for five years. And when the time is up, I'm out. I called ADT's customer service explaining I wanted to cancel, and they said, "You're gonna be responsible for the contract, the payments for the five years." So, I thought, "I might as well just keep it for that since I'm gonna have to pay no matter what." I'm not happy.

I would recommend ADT to anybody who ask me about it. I had excellent experience with them.

I've had a good experience with ADT. I haven't had any problems with it. It delivers what they say. It's like everything else going up in price since I've gotten it. But everything else has, too.

I like the features. The panel was frozen so the tech replaced it. It has been a good experience.

ADT provided prompt service and the install went smoothly. I contacted them concerning my Wi-Fi outage and how to troubleshoot my alarm pad. They were always really helpful and friendly. I never had a problem with them. The system is good but I don't get very good Wi-Fi at my house. I wanted to install some cameras and my Wi-Fi didn't support the cameras. The tech came out and said he could put them in but they'd be buffering with that little circle, trying to find service all the time. He was pretty honest about it.

I'm totally happy with my experience with ADT. My experience with their reps has been good. The person that did the installation did a good job as well.

I like the variety of products offered by ADT. It's an all-in-one package. Someone comes out, installs it all, and I'm done with it. It's not like Ring, where you get the equipment and you have to install it. That was pretty nice. My experience with their rep was good, too. But I was a little shocked about how pricey each device is. They give you a free $2,000. But that doesn't really get you a whole lot. I wasn't really expecting that part. For the most part, I'm satisfied with my package. But I wish I had a couple more window break sensors.

I like the cost of ADT. I also had a good experience with their reps.

I've had ADT for 20 years now and the system works. The app works slowly and it's also buggy but it works. Sometimes their customer service has been good, but sometimes they irritate the hell out of me. They're also expensive. I'm seriously looking at going elsewhere 'cause their rates are getting atrocious. I've still got equipment that's 20 years old, which is fine and it works. But it's ridiculous when I'm paying rates for new equipment when I have old equipment.

They're always professional. My experience with their customer service has been very positive.

Everything has been good with the exception of the doorbell at our front door. The first one they put in hummed all the time. I called ADT and they sent another guy out. He put a different kind in and that one has now gone in and out. I've had to call ADT three times for this doorbell and they're still trying to get it fixed. In fact, I noticed the other day it's not working again. Overall, we're happy with the exception of that one doorbell issue. I like the fact that we can turn the alarm on and off with our phones. We don't have to wait until we get home.

The reps try to help me out as much as they can. The system works good. The cameras work good in the house. But I have trouble replacing the batteries because I don't know how to do it.

ADT is terrible. I've had issues ever since I've been with them. Their monitoring sucks. If the alarm goes off, they don't call to check to see as if it's not picking up the signal. I spoke with ADT a couple of times and they said there was a signal. They called me for the first time last week because I accidentally set it off. Sometimes, I have a remote. So when I'm coming the driveway, sometimes I may hit the wrong button. Most of the time, even with the other carrier, if I hit that wrong button and it went off, they would call me within a matter of seconds. I don't like that you have to call 5,000 different numbers and then the wait times are horrible as well when you call in. I've only had that system for about three years and they're saying I probably need another system. I'm not paying them for another system.

The ADT system was giving an error message and would reboot. They told me how to reboot it over the phone. We're satisfied with ADT. It works really well and very little downtime. I can't even think when the system has been down. However, when you have a window replaced or some type of upgrade around the house, they wanna charge you full price for long-time customers. I have negotiated in the past to get a reduced price for the service call to change something out. I think that they should be more considerate of their long-term customers because I was about ready to leave.

When I need for the people to come out to fix the alarm system, they charge me. They don't send nobody out. The stuff don't work. It's a lot. I have a bad experience with ADT. Go with somebody else.

Having ADT is convenient. They meet our needs. We have the standard package which is all we need. It's perfect. In the last eight years that we've had them, we've only had one problem. I had called them because some of our sensors were alarming, and we couldn't figure out how to solve it. I thought it was the sensors on the actual unit that controls the whole house. They had told me, "We'll set you up with a virtual education on how to change that battery," but that never happened. I went on to Amazon to try and find different batteries but that didn't work out so I called them back. I had somebody walk me through the fact that it wasn't the battery in the unit that we were having problems with, it was the batteries that go into the individual units on each of the doors and windows. They gave us the proper education.

I've been a long-time customer since 2009, and the service is good. They're helpful. However, from a pricing standpoint, especially for long-term customers, ADT should provide more discounts and incentives.

ADT came in and gave me a complete estimate. The sales rep was fine and the installer was excellent. I like their reputation and I'm extremely satisfied.

The system went down three months ago. I never had a problem up until that point. I called for service but ADT charged me $185 to have a tech come out and fix their problem. I didn't cause the problem but I had to pay for it. That's very unfair. I'm going to cancel them in December when my contract comes up.

I had a tech come for some minor issues like the sensors not working and different things. He had to come out a bunch of times but he was a nice guy. But the salesperson lied to me about a bunch of stuff that he promised that he couldn't do. I tried to contact him after I got the system about how he lied but he completely ghosted me. I never heard from him ever again.

We got off to a pretty rocky start with ADT. A lot of the sensors and stuff for the windows weren't working. Our house was kind of sprawling on one level and it's like a wireless system and a lot of the window sensors were too far away. But they worked it out, eventually. It was a subcontractor working for ADT in all the back and forth we had and then they switched to the ADT people and that was how it got solved. They ended up having to change out the whole system for a different type. It took a little while to get it ironed out but it seems to be working okay now. Also, they covered the cost to replace the system. But recently, just the other day, I got an email that said that they were increasing the rates, which I was not happy about.

ADT is reliable and what I needed is there. Everything works like it's supposed to. I'm satisfied with everything I have.

I've been with ADT for over eight years, and they still want me to pay for everything. If something goes out on the device, I have to pay for it. I have to pay for it to get it in, and then pay for it for somebody to come out. There should be more benefits for customers who stick around. The discounts come for new customers. But once you've been a customer, they like to increase your rate. At one point, my rate was $88.

I’ve been with ADT for 30 years and their customer service has been okay. They've solved whatever problem I've had. Also, I'm completely satisfied with what's included in my package.

We do all of our transmission from the house to ADT through T-Mobile. Yesterday, we were down all day so we couldn't use our system. If it was available, we wouldn't have been able to use it. So I have no problem with ADT but we have a couple of problems with T-Mobile. The young man from ADT who came and explained everything and did the setup was very knowledgeable, nice, and capable. He did wonderful job and we've not had one hiccup, except for the Wi-Fi connection.

I used ADT when I was in Texas and shortly after I moved here, I got them again. There had been a couple of times that I had to call with things that were minimal, but I haven't had any issues. They were able to help me and get everything taken care of in a timely manner.

The quality of ADT is the reason why we continue with the service. We had to have dual service for a few months. We had it at our first home and when we moved here, we started the service again. But we needed two locations for a while, so we continued the service at the first house. We would never go with any other company but ADT. The customer service has always been great and we've never had an issue with them.

We don't use our ADT system too much. We used to install it, and then we don't put the alarm when we go out. We don't put it at night time. So, we are not using it that much. They said it was a contract for two years, but we're wondering if we can cancel. It doesn't work for us.

ADT guided me on putting the wrong equipment in to a rental property then wouldn't release me from the contract. They said they'd send someone out to do new equipment but that person was unhelpful. When I contact customer service, people throw their hands up as they're not responsible. I'm not happy with ADT at all. I wouldn't recommend them to somebody and certainly wouldn't recommend them to anyone who has rental properties.

I had recommendations from friends for ADT and they've been really good. I haven't had any trouble. They're very friendly and helpful. I'm very satisfied.

I don't care for ADT's customer service and I'm in real estate so all of my homes have security. They're very hard to communicate with. If you have constant problems with equipment, they make it very difficult to get service. It's hard to get ahold of them. They don't answer their phone. They wanna charge you crazy rates to come out and fix their faulty equipment. It takes a long time to get them out. So lately, I've been dissatisfied with ADT. But prior to that, I was satisfied.

The cost was $25 a month, but it went up quite a bit for the same service. It costs about $55 and that's not the best. The service that I have is to alarm the house when I'm away and that 55 bucks is a little too much. I'm very satisfied with ADT but if the cost goes up again, I may cancel the service and install some other thing.

I would tell others to go with ADT. I've been with them for 4 years and I have not had a problem. When I had a false alarm, they called my phone. Their customer service is fine though the price is more than what my previous provider was.

Recently, we left and I didn't close the door. Then it kind of bounced, and we learned at that time that ADT didn't have my cell phone number. So, we had to contact them and make sure that they knew who to call in case something like that. It wasn't an intruder. It was just I didn't shut the door well to the garage.

The customer service and installation were good. But I keep having trouble with this alarm that keeps going off. If I wanna have somebody to come here and check it, they wanna charge me and I don't like that. Otherwise, the service is okay.

ADT is a good company. Sometimes it's a little hard to get to a person, but it works. I have a contract for five years and I'm three years into it. But I won't renew it. I'm paying $35 for something I'm not using often. I live in a really good neighborhood so sometimes I don't use it a lot unless I'm gonna be gone for a few days. I may look for something more cost-effective. There are so many others out there that people are talking about like the Ring. A friend of mine has a lot more options than I do for less money. For the doorbell, if somebody rings or drops off a package, she knows who did it. She's got more options.

Everything has been good with ADT. A few years back, we had a technician come in and update the system. He was good. He had a good attitude.

I've had a very good experience with ADT. They put in the unit and upgraded me. About 10 years after that, they upgraded us. Everything works well. We use the system periodically going in and out of the house and everything seems to be working pretty good with it. My wife handles the app and it seems to move very slowly. ADT moves pretty good with the internet and contacting them or using it. I'm kind of savvy on the app, but my wife is really good on it. So if we're driving out, she can reset it.

I hate ADT. The reps are horrible. ADT puts you in a two-year contract, and that was not an issue. I stayed in my contract for over two years at my first location. We were buying another home in a different city, and we had to move to an apartment. So, I got it transferred. They had a lot of issues with the transfer. They told me that I wouldn't be entering into another contract, and that I could cancel at any time. I had to call several times about different issues that I was having with the system. Then, they deleted my old contract and put me on a six-year contract. Nobody ever in their right mind would sign a six-year contract for anything. You don't even know if you're gonna be alive in six years. So, they got me stuck in a contract that I did not know that I was in for six years.

The initial installation was poor. They ran wires on the outside the brick, not in the attic. It's just drill holes in the brick. It's not professional. I also have a camera that hasn't worked since the last time they came out to fix it. I haven't even checked to see how far along I am on the equipment pay out. But if it is paid or soon will be paid out, then I'll be moving.

I went with ADT for the cost. But the prices keep changing and it's expensive. The only way I could get a reduction is if I called and complained then they'd offer me a reduced rate. When I switched from one house to another, I was told I was gonna get a really good price but I didn't. When I switched to another place of residence, they said, "You've been a customer for seven years so we could give you a good price." But I've been a customer a lot longer than seven years. I don't know where that seven years came from. That was a little disappointing that they didn't even know how long I've been a customer. When I tried to cancel, it was difficult. I had to call exactly 30 days before my contract was up which is ridiculous. Because of the difficulty of canceling the service, I will not renew ADT at my new place.

I'm a satisfied ADT customer. I'm very comfortable with the system. Quite a few of the neighborhood has the same system. It's working for all of them too or they would be saying something.

I used to be an ADT customer years ago. I went with them again, and their representatives have been good. I'm very satisfied with my service package.

My ADT system does what I originally wanted it to do. So, I'm satisfied. ADT has been entirely reliable for all the years that I've had them. I've had them since 2009. They were a different outfit then. They were Brinks and then Broadview bought them out. Then ADT bought Broadview out. The price is fine. If they raise prices higher, then I would have to start looking around. But as of right now, I'm content with the price.

I went with ADT because of the experience that my sister said she had, and I was with them for three years. From the first time I got the cameras, it was a problem. I don't get half of the detection that I’m supposed to get. If someone's walking up, I may get it three minutes later, or sometimes 10 minutes later. The cameras that I have are no good. Going by the experience that I have had within the last month, I wouldn't deal with ADT.

ADT had a really good reputation. I had a bad experience with my previous provider. I called ADT and I had them come out and take over the contract on the monitoring system for our house. Recently, this week, on Tuesday, they came and installed some wireless fire detectors. I added that to my service as well. It was absolutely seamless. They said I could do it myself, but I didn't know how to do it. The guy they sent was 6 foot 4. He didn't even need a ladder. He could just reach and put the units in the ceiling. He was great and tested all the units before he installed them. He was here for more than an hour.

ADT has good service always. They're a reputable company. I've had them for 12 years now because I haven't had any issues to want to look elsewhere. It's also affordable. They guard my home pretty well.

The sales rep of ADT was fine. The installation went well, too. We have issues with the actual hardware, though and we also haven't been happy with the follow-up support from ADT.

We've been using ADT for over 40 years. My parents were the ones who got it themselves because they knew they were a reputable and large company. A couple times the alarm has gone off and ADT reached out to us to see if it was a false alarm or a real issue. They normally contact us by phone and if there's no one at home, then we have a couple other emergency contacts that they call. A couple times that the alarm went off were accidents. One time, there was actually someone trying to break in the house. My parents were out of town. I guess someone was watching the house. They realized that no one was home, and they tried to break in and set off motion detectors. So, ADT tried calling the house and no one answered. They tried calling some of the backup numbers.

We feel confident that we're safe with ADT. We've been with them for about 12 years. We're very satisfied with our system. We can count on it. When we activate it, it works. We've never had a problem with it.

I'm very happy with my package with ADT. When I first got my house, I had to get a new box. I got the new box. After a couple of years, that one went out. I had to get another one. Other than that, I haven't had any trouble out of our ADT. I was thinking of calling a sales representative. On one side of the house, I have a long window, and I was wondering if I could buy another contact similar to that one and put it down the way. The system works well. I was away from home with the alarm on, there was a bad thunderstorm and it set off the motion thing. ADT called me and I told them what was going on. They didn't send anybody out. I told them not to send anybody out because I'd be coming home soon. Another thing I like is, that they never really raise the price super high. It was just a little increase. I would highly recommend ADT.

I'm very satisfied with my package with ADT. They also did a wonderful job. I had to contact customer service when a battery went out, and they walked me through it. I highly recommend ADT to anybody.

ADT's customer service is excellent. My wife was cleaning the window, and she knocked the cap off of it. They came out and fixed it right away. I didn't have to wait, and it was a major window on a lower level. There could be more features in my package but I'm satisfied with what I have. If I need to get a medical alert device around my neck, I would have to go to another company. That's something that ADT doesn't offer. Other than that, I'm good with them. They could be charging a lot less though.

I've had ADT since 2009, and the system works okay, but I don't think their service is all that great. As matter of fact, when our contract is up in December, I plan to get rid of it. Their price goes up all the time, and then I gotta call them, and they'll bring it back down. That's how we got locked in to this contract. Their stuff also wear out, and they wanna sell us new stuff. When something is wrong with my system, they don't send anybody out. They send a new one then have me call in to put it online. I'm tired of ADT. They suck.

ADT provided what I needed for the price I was willing to pay. I've been satisfied with their service and their customer services reps have been great.

I've been a policeman for 52 years and I wanted to have a security system. I got ADT and they have been good. Recently, I upgraded the cameras and they got it up online in a couple of hours. I had an issue with that but they fixed it.

I purchased with ADT initially because they were in my neighborhood and I liked what they were offering at the time. But later on, I didn't like how billing was done. I was told one thing then I constantly had to call back and tell them that my contract says it's going to be for this amount, but I'm being charged this amount. They charged me my contract price for the succeeding months, but whatever money that I was charged that was more than what I was supposed to be charged, they never fixed it. They also reduced the charge moving forward it but even with the reduction, it's still not panning out for what it was. So once my contract is up, I'm going to go with a different company. If I'm locked into a three-year contract, why is that amount changing?

ADT is good. I have the window sensors, and they do their job. The reps are good too.

I was misled about my contract and it's been an overall very negative experience. I had an issue with our garage door opener that was programmed for the system, and when I called tech support, they had me to do something manually with my garage door. It didn't work, and it messed up even more. ADT had a tech come out and the tech said that the people over the phone were not supposed to ask me to do that. I was misdirected by their customer service team, and the tech could not fix it because they were not allowed to do anything with it. I ended up having to fix it myself.

The initial cost is expensive and so is the monthly cost. ADT had an ad that you could put in this and that for less amount of dollars. It sounded good, but it didn't turn out to be x amount of dollars. It ended up being more than twice it. I upgraded it right away because it didn't even cover much. I had a bunch of extra windows and door sensors. But ADT is very good at what they do. When the alarm would go off, I get a call from them quickly.

Someone came up to our door and she was nice. We invited her in and listened to her sales pitch. She sold it to us and the system got installed the next day. A gentleman who was nice as well came with another gentleman and they talked to us about adding extra security. I did what I thought needed to be done to secure my house. Because our internet was acting up, it was a few days to get everything together. But the system is easy to disarm and arm. Sometimes we forget that we have our security alarm on and we'll open a door to let the dogs out. They call us right away and we tell them everything is fine. I'm very happy with ADT so far.

I haven't received any customer service from ADT. When I had an issue with the system, they couldn't help me. I had to do everything myself. They told me what I needed to do and that was that. They couldn't get a technician to come out and do anything. It was a matter of buying batteries to put in the security systems in my windows. I had to order them and it took a while to open up the little casings. I had to run back and forth because the alarm would go off, but I managed to get it done. I was very upset about that because I wasn't told that I was going to have to replace the batteries myself and that I would have to put them in myself as well. Also, I didn't know that I was going to have to keep ADT for five years. I'm stuck with them for five years.

I use ADT as a security thing when I'm gone. However, sometimes I don't know whether it's working as well as it could be. Today, I had some construction people in the house. They cleared the smoke detector and set the fire alarm off, but nobody called to verify. A lot of times, I leave the residence, and there's nobody here. That's not very heartening that they truly aren't monitoring it.

We've stayed with ADT all these years and they've been very good. When we've had to call on occasion, they've been very responsive. They've come out and always been very professional and perform their duties in a competent way. We've had some installers come out to do certain things and everybody that's come out has done what they're supposed to do.

ADT has been doing price increases. We got them on a promotional wherein it's at a certain price for so many months, then it'll go up to normal price. Installation took half a day, which was really quick. It's been two years, and we're satisfied with what we're paying for. The system works like it's supposed to.

It's been 25 years since I got ADT, and I've been happy with them. The customer service has always been fine. I've had a couple of things where I've had to call about stuff and the response was quick. The service package is mediocre though. I get these things about new clients all the time. They get free installation and great deals. I get a senior citizen discount, but I would like to be able to upgrade it but I can't afford a whole lot. One time I called and asked about updating, and a guy came out and they were gonna have to do whatever. I would like to have a Ring camera or some cameras somewhere, and ADT does that now, but what I'd really like is to have my keypad updated because some of the numbers have worn off.

I chose ADT because it's a long-time name brand that's well known, but I've stayed with them because I have never had any problems with them. Always when I call for assistance over the phone, they're able to provide it. If I ever need service, it's usually scheduled quickly, and all of the service people that have visited me are very courteous and professional. The service package is at least a 9 out of 10. It would be a 10 if they would provide the batteries that need to be replaced.

I love ADT. When I originally bought my home, I wanted protection and I wanted one that was real. Charles, a pastor at Empowerment Temple, has that system there as well and he referred me, and I've loved it since I've had it. It doesn't go all off in crazy zone, and it's very good for a person like me who's getting up there in age. I'm 62, and I don't have any problems with it at all. For an older person, the system is not complicated. However, my most favorite thing is the customer service. Every time I spoke to anyone at ADT, it has always been pleasant and polite. I'm a survivor and a couple of months ago, I had medicines, doctor visits, and scans going crazy. I could not even do my bill. I called up ADT and let the representative know what was going on.

I've had ADT for quite a few years now. They had to come in and replace the battery and the reps called in advance.

I've been with ADT for 20 years now and their service has been all right, but what I don't like is that it went from $30 to $80, and I'm about to change company because it's too pricey for the same things they have done always. But the people who came out were really professional and helpful. I haven't had any problems with the system either. When the thing has gone off, they have called immediately. They're attentive to what they're doing, but it doesn't qualify them to have raised the price to 500% of what it used to be. I tried to renegotiate my contract five years ago when I noticed that it doubled but they said they couldn't do it.

I bought my house, then I got a door knocker, an ADT sales rep. I had a protection order out, so I knew I was gonna go with one of the companies and the ADT guy was convenient, on time and made it simple. Installation was also easy and it was great. The only thing is when they sold it to me, they gave me misinformation that, when I updated my windows, they wouldn't charge me when it came time to re-put up the sensors. I quickly found out that was not the case.

It was very difficult for the sales rep and I to communicate because of a language barrier, but we pushed through it. However, I’m not that satisfied with my package as I kept on hearing that some people would get better packages. I felt like I just got the basic for the same price that other friends got more. I had a friend who got a camera for free with her packet, and I didn't get a camera. I thought, “That's weird. They didn't offer me that.” Aside from that, the installer was very good.

ADT's customer service is fine, and their service is very good. There are people who have better ones than us. We just have the basic, but we're satisfied with what we have. It's enough for us.

I am very much at ease with ADT. My husband traveled a lot, so I was home alone with the kids and it was very nice to know that we had the security system. We've been very fortunate. We had nothing bad happen. So everything is okay. ADT also came to update our system several years ago. We have friends who were looking for something, and we told them that's who we use.

ADT is overpriced. When I first had them before I moved to my new house, they kept jacking up the price on me four times during the three-year period when it was supposed to be a level thing. They never went back and adjusted that, and now, my cameras only work half the time. It's not my Wi-Fi ‘cause my Wi-Fi is Gigablast, and it's super fast and reliable. The length of my contract with ADT was exactly five years, and now I’m done. I'm canceling them at the end of this month. I'm not gonna recommend them too.

In talking with individuals, we thought ADT was the best option for us. They came out and asked if we wanted to put the fire detector. We did that because at that time, we were snowbirds. Our main residence is where we live in Florida, but we would be gone in the summer. We thought that was advantageous. Shop around for other options as well.

ADT is not worth it. When our three-month contract is up, I'll cancel it. The man that installed it was great, but we had a lot of issues with sensor malfunctions and it was difficult to get someone to get out and fix it. My biggest complaint is half the time, I couldn't log in to see the cameras. It doesn't work. The connection is slow. Even the panel is right next to the front doorbell. And if I tried to see who was at my front door, by the time it showed the image, it would be too late. I installed two other cameras on my own that are free that I can monitor on my own. I also have Alexa and we were thinking about just having that do the monitoring. If it hears the alarms, I'd rather just pay that, not be on a contract, and do the work on my own. It’s too expensive.

ADT has a good reputation based on their customer service and their product. They stand behind their name. I called ADT and spoke to a person right away. I would always deal with a company where I could speak to someone when I have a problem or issue. ADT is that company. Also, their rep came to my house and was phenomenal. I love the app. It's very user-friendly. I can turn on the alarm for my home virtually. That's a nice feature that they have. I would pull it up and it would show my alarm system, show a green for if it was off, and show red if it was already activated. It's a simple system to use.

So far, our experience with ADT has been fine. For everything that I do have, I'm satisfied with it. I only have the security part. I had to change the batteries here and there. I did get new windows and doors put in, and I called them up. They sent me the kits with the new double-sided tape and everything for free. I thought that was nice. I took them all down myself. And what I did was I took a picture of each window and door where they were located, and so then I put them back in the same locations, as close as possible, and it worked out well. So far, I've been completely happy with ADT.

The ADT technicians have always been nice and polite. It's just the price is high. ADT increased the price and they didn't tell me anything about it. They could have emailed though because they send emails all the time. So, it could have been lost in the emails. We tried upgrading the keypad, and it doesn't work in my house for some reason. Other than that, I haven't had any issues.

ADT's been around long enough for me to be grown to it and I've never heard anything bad about them as far as them doing what they said they’d do. I've never heard anybody say, “Well, ADT didn't do it.” I like their reputation. The ADT reps are the bomb. I might have had one to get on my nerves but other than that, they apologize. All of them have character and they're sweet. I like them all. Customer service is great, but the biggest thing is my safety. I feel secure. When I go to sleep at night, I can sleep hard because I know they have my back. So, when I go to sleep, I go to sleep. I have no worries on my mind.

ADT is good. I love it. I've had it for over 10 years, and the quality of the system has been good. The app is good, too. It helps.

I signed up on somebody that ADT bought out about 10 years ago. The only thing is the price is a little bit high for what I use it for. I just use the system when I'm gone. I'm here all the time. When I leave, I turn it on. And sometimes in the night, I'll turn it on. The only thing that I really use it for is if I'm gonna be gone for a little while.

I have good friends who gave me good feedback about ADT. They have protected them well. So, I signed up but after I signed up, I got the worst service I ever had from ADT. I just gave up to call them back. I keep calling almost every day. They don't help at all. Our system doesn't work at all. Their cameras do not work. We still pay for it. Even the one about the remote, the display for the one in the walls inside the home is dark. We can’t see anything in that. All of the front doorbell doesn't work at all. We are not protected, but I must still pay for it.

An ADT sales representative came up to our house that we just moved in, and they offered us a move-in deal. They were walking around the neighborhood talking to us because we were standing outside and said, "Hey, we could give you a free installation, free equipment." It was a good offer. And because my mother-in-law is living with us, we were concerned about her having something in case we were away to be able to contact emergency services. So, that's what helped us make the decision to do that.

I had to call ADT and get instructions about battery replacements and different messages that I see on the pad. There was one time that I called and either the girl that I was talking with was new or she just wasn't familiar with the system because I could tell that she didn't know much more than I did. But that was the only one time. In the six years that I've had ADT, the price has gone up. The online services has gone downhill. I used to get notices when someone was coming to the door, and I don't get that anymore and I don't know why.

I had an alarm on my house, and I was out of the state and it was an awful experience. ADT tried to get ahold of me but I was in the shower and I couldn't answer. I called them back. They couldn't figure out what was going on. They kept transferring me from one person to the next person. Finally, I got ahold of someone who said, "Well, the police have been sent out to your house. Do you want them to?" I was like, "Well, I assume so. The alarm's going off and I'm not there to confirm anything." They said, "Well, we're gonna have to switch you to a different department." I was switched to a different department that didn't know what was going on.

Bad experience, I had my wife transfer our ADT system to our new address, the technician (Emily **) conned my wife into two smoke alarms and three alarm fobs, saying we had a credit of $500.00 but failed to mention that it’s $1000.00. All said and done for contract of three years, now stuck in contract on top of what I already am paying, also forged my wife’s name, very upset with ADT. Been a customer for 6 years, not very at all!!!

ADT did an excellent job here at my house. Everything works good. I'm satisfied. Also, ADT sent us a battery when we had to get one. They were right on it.

We like ADT. We've had them for so many years. The only thing is the price could be better.

ADT's salesperson was pretty good. He was kind and very explanatory about the product. The installers were fine too and it took them about 45 minutes to finish. During the storm that happened this year in July, the cameras went out and the alarm kept going off. I called them and it took them three weeks to get here. When they got here, they said they couldn't fix my camera and that I needed to pay to have it fixed, which I wasn't told in the beginning. Right now, the camera is still out and they said they have to schedule another appointment for them to come out and fix it.

I had ADT at my former residence and I was satisfied with the service. I got it again in my new residence, and the salesperson was professional, focused on being helpful, and efficient. So far, I have never called ADT because of a customer issue. I know that other security companies are now offering more free services than ADT. One of the things one of my neighbors got was a free Ring door camera with their continued service. But I did not receive anything like that from ADT and there have not been any promotions that say they're going to give a reward to a customer for 10 years. Customers need to be appreciated and rewarded. But I was satisfied when I asked for an additional sign that had gotten torn up in the wind. So, they were very prompt in sending me a replacement.

I've been with ADT for seven years, and my experience has been good. I had the alarm go off one time because my window was open, and they responded quickly.

We purchased a condo in California, and we knew it was close to where they have festivals in the spring. So, I wanted protection because I knew there would be an influx of people at that point in time. I got the stripped-down basic package, and the installers did their best. I'm a first-time user, so it was a bit confusing, but they cleared everything up. However, I don't see the need for the system, and it's not ADT. The neighborhood seems to be rather safe.

I have home security and I'm satisfied with it. I've also been satisfied with everything I've had to do with ADT. We had looked into others and chose ADT. It seemed to suit us the best, and we've had it for many years.

We had a different alarm service that we changed to ADT. The sales rep was fine and I've give the installation team a 9 on a 1 to 10 rating. I'm satisfied with the system but the price could be better.

I've always wanted a system for protection, and my experience with ADT has been great. I've had it for over 20 years, and I've always had good interactions with the reps. They are very professional, and they're always able to answer any questions I have. I also like the way they call immediately when the alarm goes off. The last time it went off, my daughter opened the door and forgot to turn the alarm off. My security system works great, and I feel safe with it.

I like ADT very well 'cause I still have it. From my perspective, their primary strength is their technical people. Overall, ADT offers a good product and I've been able to negotiate pricing every time they wanna increase it.

This company was fine upfront, but when we moved, the issues and the true behavior of ADT policies became apparent. They lied from the start by not clearly stating there was a contract so we did not know this until we tried to cancel service. Then we were told that if the new homeowner bought a plan, they could void the contract. That is poor reasoning. Now they are not helping to resolve this problem. I was on the phone for 1-1/2 hours again tonight, trying to cancel the old account and activate a new one. I received a confirmation # saying it will take 48 hours. The account was supposed to be closed weeks ago, but never was. I have 0 faith that this time will be any different. All the people I have spoken to over the last 4 weeks have only put me on hold or passed me off to another dept, saying that the other dept is not doing their job. I am so angry and fed up.

If I could give them a ZERO. BEWARE of contract, if you move and do not take your equipment with you, they still bill you and you are locked into a 3-year contract and if you don't pay, they will send you to collection. This should be a crime! My equipment worked for a few weeks then the Ring doorbell quit and so did the doorbell. When I called for service, I was told I would have to pay out of pocket. Still doesn't work after 2 years and I am still paying per month. If I cancel, I have to pay the full balance to fulfill the 3-year contract. When I asked for a copy of the contract to show where I signed a 3 year contract and today have still not received!!

I've been with ADT for almost 30 years. I was with them when they were Protection 1. I don't have any issues with them, and that's why I've been with them as long as I have. The equipment is easy to use. I have a camera. I have the panel in the house. It's mobile. I can move it around to different rooms if I want to. I've had the equipment that I currently have for three years. I moved to a new home three years ago. I had my prior equipment for 25 years. Within those 25 years, they came out three times to test it and made sure everything was okay.

My interactions with the sales rep was great and the installers did very well. The installation was not very long at all. It's all wireless.

My daughter and I moved to this house here in Kansas. A guy from Safe Haven came and I told him that I had ADT at my other house. I also told him what I had there and he said that they would put it here. I told him they kept adding things and it's gotten too expensive. He said it would be $45 a month with no additional charge, and that he would just transfer over from my old account.

Anytime I have problem, I call ADT and the reps are nice. They know what they're doing and are knowledgeable. I'm satisfied with them. If anybody crosses my house, I can see them on my camera, and that's the best thing. I had that one in my business place also. It's convenient. You can see who's coming close to your home. But I'm trying to delete everything in one of my cameras. It says full. I also don't like that you have to have your own battery. They don't replace the battery. If anything goes wrong with the garage door or the sensor, they charge you for it. ADT makes enough money and doesn't need to charge me again. I've had them for 40 years. They should give me something free but they keep charging me.

ADT was able to offer me service if I needed things changed. I liked the convenience of having it looked at if something went wrong. The guy that put the system in was super nice. I got a great big dog and most people are scared of it but he played with it for a bit. He was prompt, courteous and knowledgeable about what he was doing. The only problem that I have bumped into with ADT is we live about eight miles from town, and I had to get them to put in a stronger cell device so that it would pick up and call who I need if that occasion arises. But they brought it out, put it in, and everything works now.

ADT is the company our church uses, and I went along with them. I've had them for 10 years now. But the installation was painful and ADT is just for the bare bones. There are other newer technologies. But overall, ADT is helpful online and over the phone. They reduce my bill.

A guy from ADT knocked on our door and offered us a deal with free installation if we have a two-year contract. We had some things happen in the neighborhood where we'd been thinking about getting a security system, and since the guy came to the door, it was the perfect opportunity, so we accepted the deal. A few installers came and they were really nice and friendly. They did what they were supposed to do and it didn't take them too long, then they were gone. It's been a little over a year since. When our dog set off the alarm, they immediately called.

There was a guy who when we first moved in here would go around the neighborhood offering the services of ADT. We set up and schedule, met in a fast food nearby. At that time, they were the first one who came to us to offer that service. We wanted to have some security. So, we met with him and we took the offer. If I opened the door, the system made a sound. And if I forgot to disarm it, it would ring. And they would inform people who are in my list that the alarm went off. And I would get a call from ADT. It works. We're happy with it.

ADT was the first and the best one we had. You always see their ads, even in my paper. But I haven't got my ADT bill lately and I kind of miss those. Other than that, I get emails from ADT and I'm satisfied with them. With the system hooked to the cellular, it’s great because if the lights go out, it’d still work because of the backup system. I would tell a friend to get ADT before you get anybody else because even before I decided to put the ADT in my house, I've had people come around and try to sell me on their services. But now I carry ADT’s sign in my yard, and on my garage, I have a sticker on that says ADT.

An ADT serviceman had to come out and put the outside doorbell on and that went well. They had to reach in the box in the house here. When I got a different internet company, we had to redo everything. The guy for the doorbell talked me through how we had to reset it because it wasn't working. He did a very good job with doing that. It's easy to contact ADT, especially when I get these false alarms because I lose my electricity. I feel safe now. I like to be able to set the alarm at night, but it still allows me to walk throughout my home. But if anybody opened that door, I would know.

20 years ago, a lady came out here and I told her what I wanted. And it went well. But ADT does not send out techs anymore. I've got a problem with the doorbell. It cost me 370 something dollars for the two of them and the rep told me to get a mini charging port and charge the battery in it. And I'm not gonna do that. That's the reason why I pay them to do it.

The guy was very helpful and patient. It took 45 minutes to program the new door alarm but he was awesome. He's been with the company for a while and you could tell. The alarm system works fine and the experience with ADT was great.

I'm not technical and I don't understand how to use the keypad or anything else. All I ever do with the ADT system is set it at nighttime and sometimes, the people here forget to turn it off. Then, they'll open a door and they'll go off and wake everybody up. I'm sorry I got it. I told myself I would never get one of those things because I've worked in homes that have them and they're a pain in the rear end. The only reason the salesman sold it to me was because I wanted a camera and he said they could put a camera out there. So he hooked it onto a camera and the camera doesn't look good at all. So I’m not very happy with the whole thing. I didn't get any instruction and it didn’t come with a book. The rep explained it but it went so fast, I can't remember anything. I'm 78 years old.

My father had ADT in Buffalo and when he passed, I could transfer it to Albany. We have a mall right nearby us and, on occasion, there are store thefts. Kids will do what they do, unfortunately. There's a cemetery behind us, and they run from the Mall through the cemetery and sometimes jump the fence and end up in our backyard. We've had the police here in our backyard a few times catching people. We used to take care of my mother in-law-until she passed, and she was 95. It made her and us feel more secure to know that we have ADT. ADT made my father feel secure for years. So, I said, "Hey, if it's good enough for mom and dad, I might as well get it here too." So, we really enjoy it. We feel safe.

Way back when we first started with ADT, we liked their price. But when we've called online and got somebody from a foreign country, we've never been satisfied with the results. They don't understand what we're saying. So, we stopped using ADT. Then we came back to it and the people that installed the system locally were wonderful. But then we had some kind of problem with billing. I called that 800 number and the rep didn't know what they were doing. I got an actual person but they couldn't understand English. So, it was very difficult. Also, we don't leave the alarms on all the time and if we have an alarm to go off, I'm not sure we would get any service because we've never had an alarm go off.

The ADT customer service has been good. I had some problems with the installation, though. They installed some devices that I did not tell them to, and then they were trying to charge me for it. But it got resolved.

I moved to the area and we had to get an alarm put on. I wasn't too pleased that it’s a three-year contract and I don’t remember the rep telling me. I was not truthfully told to so I will not be telling anybody to get ADT and I will be canceling in November.

My alarm is still blinking orange. I have a panel, but it doesn't work. I have a sliding door and there's the little white thing that connects to the other thing that makes it all tight and then the light goes off, but the little orange light never goes off. On the left-hand side, there's an orange, and then on the other side, there's a green.

We got a special in the mail at the time we got ADT and I've had them for about five years. I like it. The features are perfect for me and I'm satisfied with the cost and quality.

I have four cameras. I lost one of the cameras, and I called the ADT customer service line. They walk you through almost everything it could possibly be before they send somebody out. Even when they send somebody out, they get it to back up and then help you realign your cameras because sometimes you lose the area that you wanna look at when the camera goes down. I've had a very good experience with ADT. It's not hard to get in contact with someone. I usually call early in the morning, and they will give you a call back if they're not right there. Within half an hour or 40 minutes, I usually get a call back.

I've had a good experience with ADT. The cameras had to be reprogrammed. The tech took care of it over the phone. The first time that was the problem, why it took so long to get the problem with the cameras fixed, the person that I was talking to didn't know what was going on. I found that out once the gentleman that fixed the problem, because I relayed the message that the person told me what they would do, said, “He shouldn't have told you that because that wasn't the problem.” Other than that, it has been good.

ADT did wonderful for years. I had no complaints. But this time when I needed them to act right, they didn't. I needed to replace my battery and I was going out of town in a very short period of time. I spoke to someone and we made arrangements to have the battery delivered within two days. I was leaving on the third day. We did what we needed to do. ADT let me know the battery was on its way. I'll get it in two days. I asked for overnight. He said, "No, we can't do that, but two days." So the time came for me to leave and the battery had not yet arrived. But the rep did what he needed to do. He talked, explained everything, what would happen, and that was good. It just didn't happen. So, I just left my home unprotected and it was a horrible feeling. But I got back, nothing had happened. But it didn't have to be that way. It could've been a horrible thing.

The system works fine. When I've had trouble, when a zone was down, I went to a store and got batteries. Batteries could be different ages. So, I get my batteries through ADT. That has been easy. I needed a new sign, so I got a new sign. That was mailed to me. I got that, which was great. But my wife who set up my system here at the house, the account, so that I didn't have to see any of this stuff, no longer is at this residence. So, for security purposes, I wanted to change my password. But the passwords on the sheet of passwords did not match what ADT all had on their system. I did not have the telephone verbal passcode, yet the property is in my name and it's my credit card that paid for the annual rate. So, I wasn't getting anywhere. And there is no security question to be asked at all other than having that passcode.

ADT is a good company. I receive a phone call when there is a problem. However, I don't see that there is a follow-up. There were issues with the batteries on the system. But after we changed it, nobody else called us.

Our ADT system works. The only person that's ever set it off is me, though. The police showed up. It wasn't too long after we got the system, my wife and I came home from a movie and we decided we were gonna have a light snack. So, I started whipping out some stir fry in a wok, and the next thing I know there was a guy looking through the window with the flashlight and he had a gun and a badge. I went to the door and said, "Yeah. Well, it went off and I turned the alarm off." They wanted to talk to my wife, too, to make sure I wasn't holding her hostage.

When we had to order a new backup battery, ADT was very good at getting it to us on a timely manner and we were satisfied with that interaction. The system's performance has been very good. It's easy to arm and disarm with just the key fob. We haven't had any problems except for the backup battery having to be replaced. Everything else has been working. We followed the online instructions and they were very easy. Overall, ADT has been a reliable service.

My alarm went off and ADT contacted me right away. I let them know that I had Realtors going in and out and some of them put in the code and then forgot about it. The technician knew how to put in the codes and how to walk you through the steps in fixing anything wrong. I could go to sleep and if somebody triggered the alarm, I would know it was triggered. I usually just depend on the good Lord. But stuff started happening and I feel comfortable about the security system. But I need to call ADT and tell them to stop billing because I just sold the house.

I'm very unhappy with ADT. The installer was very friendly and nice, but he recognized that there was nothing he could do because ADT's policy is to charge a customer for everything they want to fix. My system is getting archaic, and some of the equipment have been damaged because of their age, and without those equipment, I cannot have ADT. The company wants me to pay between $1,200 and $1,800 for upgrading my system, even though I've spent 25 years with them and this is their equipment.

I've had ADT for at least 10 years. I saw some signs on my friends' yards, then I contacted them and asked how they were satisfied and they seemed to be. So, I called ADT, and they're excellent. They've always been very nice people, and their customer service has always been good. Every time I've had an alarm event, they have always been Johnny-on-the-spot. They've been quick to call, and they do what they're supposed to. They'll call my local police as well as the person I gave as a person of contact if they can't get me.

I have a bad experience with ADT. The system does not work. All it's doing is going off all the time. It never was installed right. There's no camera. A lot of times, the fire department will come and it's just a nuisance. I keep telling them, "Take it out, it doesn't work." But nobody listens to me.

I got the basic setup with the promotion from ADT. They went through a third party to install it but the third party never completely installed the system. Since December of last year, I've been trying to get someone out here to finish the job and all I've been getting from them is the runaround.

We've been with ADT since 1991. We have a recurring problem. In October, we had an issue. In, May and June, we had the same issue and it is always the same thing. It's always a Band-Aid fixing this battery. It's a very frustrating thing because a battery should last longer than nine months. Every time we have an issue, it's us trying to fix it. And it's a battle. The last time I had an issue, after three days, we finally got it working. I told them, “I'm going out of town. I really want to make sure this is working. Could somebody call me on Monday?” They said, “Sure.” But, we never got a call on Monday, Tuesday, or Wednesday.

Dealing directly with ADT has not been very pleasant. I'd be transferred five to eight times before I get to somebody who can address my issue or they'd say that it's addressed but then it's not and I'd be calling again. I have multiple documentation of me spending hours on the phone with ADT. This last time I had an issue was about transferring a system that I ended up getting for one of my investment properties. We were transferring it to Florida for another property. I was gonna just cancel it originally but they said I don't have to cancel and I can just transfer it but it went downhill from there.

Do not use these people. They will lie to you about services to get you to buy extra equipment. Lock you into long contracts and charge you 75% if you try to disconnect service even after a few weeks of starting. They lie about a money back guarantee. Absolutely terrible. Please save yourself the time and heartache by not using ADT.