ADT Reviews

I've been with ADT for 12 years. I sort of fell into them. My house had a panel when we bought it, and we just took over the service. I felt we had some value the first few years. I felt like the service was current. But now, they just don't seem to offer upgrades to their existing hardware. I find it impossible to get their hardware removed if I need it removed. The newer systems like the Nest cameras, range systems and the wireless could easily replace them. So, I have it on my to-do list to replace ADT next year.

ADT is used by many people in our area and we've been customers of theirs for over 20 years. I like how simple the system is. It's straightforward as well. We had technicians out here to replace some sensors and upgrade our system 'cause it has been so long since we had it put in, and they did a great job. We don't have any digital support because we didn't have a big enough bandwidth to support it. That's the problem of living in the middle of nowhere. We also have a very weird thing going on with one of our doors. It says that it can't set the alarm for that door. It's not performing very well but that's the exception rather than the rule.

I've had ADT for 20 years now and we've been happy with it.

We like ADT. We've had them now for 22 years. The house that we had in Ohio had the ADT unit in it when we moved into it. Then when we moved here, the house also already had the ADT units in it. Over the last five years, we've added five cameras and all that went real well. ADT's app and equipment are easy to use. I can do most of the troubleshooting myself if we have any issues, which isn't very often. They respond real well too. They're very helpful if we have any issues or problems.

I've been with ADT for 15 years now. The reps have been nice. However, I don't like the virtual thing. They could also be a little bit cheaper, but I don't know what else is out there.

I'm not happy with ADT at all. The system has not been working for almost a year. I have cameras but none of them is working. If somebody were to come to my house, I would not even know. I've told ADT many times and they've said they were gonna send someone to come but they never show up. One of them showed up one time but didn't even wait for me and left. When I called him back, he never came back. Customer service is not good. The people that I spoke to are not able to help me. They said they could give me a rebate. I'm paying $71, and they were gonna give me $9 which is an insult. When I call them to get me disconnected, they never disconnect. They keep holding my money. I need my refund because I've been paying for nothing.

I wouldn't let them in my house again. I didn't like the way they treated me. It was the way they came in here and they got my routing number for my bank. They left that day without my service being hooked up because I didn't have a Google number. But when they came by, I didn't have one. That really pissed me off. As soon as my contract's up, I'm gonna be out of there and I don't want anything to do with ADT again. I've had the police and the fire trucks come here before when I first got it. Didn't know how to use it. I've also had their techs out here. The last one lied to me. He said he’d come back and fix my doorbell, and he never showed up. He said I didn't even have to make an appointment, and said he's over every Tuesday and Thursday. He said he'd be back and fix it. I haven't seen him since. That's been over a year ago.

Our system runs on cellular, but it doesn't work half the time or it goes off indirectly. I did an online survey but ADT hasn't reached out. Their product sucks. I don't even use it anymore.

I'm very happy with ADT and I would not even think of going to another security system. I feel very secure with them. I've had them for years and any time I've ever called them on anything, they've gotten back to me. Their customer service is great. Anyone who I've gotten ahold of has been able to walk me through and explain things. I am an older person and not real tech savvy but they are very patient.

I've had ADT for years. They put a new box in recently. I also had the windows, but I didn't need the windows. I called them and they disconnected it. I just have the doors.

We haven't had ADT a year yet but so far, so good. We like their reputation. Their prices can always be lower though.

We did the panel, cameras, some window sensors with ADT. The quality of the cameras is fine. However, the service has been horrible. They installed the wrong panel at my house. It was for an Airbnb and I told ADT what my housing situation was. But they came out and installed one of the newest panels that had an indoor camera on it without telling me. The guy walked me through for hours but never mentioned an indoor camera.

My front doorbell was hard-wired to an existing door chime, and it's ADT supplied and installed. My front doorbell was same as I got on my back doorbell, but it was hard-wired. It quit working. It tells me the battery is dead. That was what I was calling about. The rest of the back door, which is battery-operated, is working fine. My front door was the problem. I called ADT support to get something going on and find out who could come and fix it for me. They don't have a phone number that connects to a real person. I'm surprised I got this call back, but I couldn't find a real person to talk to. And every time I would get to a situation where I can find information and get somebody down here to fix a thing for me, it turned out to be a sales thing. I'm not wanting to buy more equipment. I just want to get my equipment working. I couldn't do that.

ADT is a reliable, good company. The payments are reasonable and easy. I’ve been using them for less than six months and they’ve called immediately when I’ve had false alarms. The police were called, but they didn't show up. The police have called me.

ADT was installed in the house when we bought it. We've had the service for four years and so far, it's worked. Every time somebody's trying to get in, jars the door, and the alarm goes off, they call. I'm satisfied with the service.

It's been excellent with ADT. We had them years ago before we came back to them. It's very simple to get in contact with them. You just call the number and they quickly answer. Everything is handled smoothly. When some of the sensors were older and needed replacing, I called them and stated the problem. I was immediately put in touch with the technician who came out and he handled the job very well the first time. He was very prompt and professional. When the alarm went off at 3:00 in the morning, we received a prompt call from them so that gave me security knowing that even in the wee hours of the morning when I'm still asleep, they're still looking out for me. In these days and times, I feel more secure having the security system, knowing that they will answer when I call.

I feel very secure with ADT. The functionality is not perfect, but it's good. The performance side is better than the functionality. I like the voice command system. It prompts you when you open your doors or windows. That's exceptional. I also like the fact that they send out yard and window signs readily when you ask for them. The customer service is the best part of ADT. They're usually very helpful. However, the customer service calls when the account is past due for 30 days can be a bit excessive, particularly for a customer that's been with them for a while. If they could amend how they go about collecting past due balances a bit, that would be helpful.

ADT uses existing equipment to tie into their equipment. I've had them for three years and I wish that the system has remote capabilities, like remotely turn my alarm on and off and do more with my phone. I was told my system was new at the time, but I didn't realize that it was new but without those functions. I wish it was more up-to-date. If I had a chance to go to another system, I would go to one that would do more than I would like it to. I've seen other systems that seem to have more functions than the one that I have.

We've been with ADT for one year now. Their customer service has been good. They get it done.

About five years ago, the dialer had to be replaced and it went round and round for a couple of calls. Eventually, the techs came in and replaced it, and charged me. ADT should lower the cost by about 50%. I read an article recently that said even if your system is monitored, the police will probably not come even if called by your monitoring company because there have been too many false alarms. I have not experienced a false alarm but I have to pay yearly to the police department for having an alarm permit. But I'm not sure if they would ever show up if I had a need for them.

We've been with them for 50 years and we went with them when we moved into this new house. The guy that came to talk to us about it got what we wanted down, placed the order, and later the installer guys came and installed it. We've had minor problems since, but their customer service is always responsive. Also, I like their good customer service with people who speak English.

I used to have Brinks and then ADT bought Brinks. I've kept them because I like the service that they provide. Their price is fair. The techs tell you how to change the batteries in the home unit but I'm a disabled veteran and I can't climb ladders. So, I called ADT and the techs came out and did it for me and didn't charge me.

The home that I'm living in had an ADT system in it. I just activated it again. Everything went well with it. Their rep told me everything about the system and also a lot of information concerning that. I'm very satisfied with my service package.

I moved into this home in 2011 and driving through the neighborhood, I would see a lot of ADT signs in people's yards. I told my wife to contact ADT and she signed the contract. But there was something about it that I didn't like. Since I didn't sign my name, I was gonna cancel and whoever the person was, he threatened to take me to court. In the last issue that we had, we finally got ADT to send a rep out here and I paid him but then, we started having the same issue in a short period of time. He had my wife troubleshooting and he was gonna let it go at that. But she called back and said we paid someone to come out here and the problem was supposed to be solved but here we are having problems again. We needed a rep to come out here. ADT said they weren’t gonna send anybody out. They thought they solved the issue over the phone but it didn't work that way. I liked the service until we started having issues but we stuck with it.

A section of my ADT system doesn't work and I have to bypass it to set the alarm. So I'm not terribly happy about that. And when I call my sales rep, he doesn't call me back. That's contrary to what he told me when I first signed up with the system where he said to call him any time. I've had this problem for a while and I called him a bunch of times when this started happening. I'm dissatisfied with how I'm being treated. I pay a fair amount of 60 something dollars a month, over $2 a day, and I should get better treatment for what I'm paying. There are a lot of other options out there these days and ADT is taking that for granted. Also, my sales rep probably wants me to call tech support or something and pay for a service call, and I don’t want to.

I'm having a problem with ADT and I tried to do something about it six to eight months ago. Things are little tight, so I tried to cancel the subscription at that particular time. But you can't do that or you want to pay $3,000 and get out of it. I told them if I had $3,000, I'd keep it. The system is not even up and running. I ended up moving, so the system is in a box. And they've done nothing. They said they'd cut the rate for me but they're doing the same deduction from my bank. So I'll have to wait until my bank account gets to a certain level and it's going to be empty then that'd be the end of it.

I felt more confident with ADT than with other companies. Their sales reps were very nice and thorough. They also explained everything. The installation went perfectly and so far, I have no problems.

I've been with ADT for a little over four years and I'm very satisfied with the service. With the occasional exception of some batteries going out on my doorbell, the system has worked very well. When I run into such battery issues, I get in touch with their customer service people and they usually deal with it. They either tell me how to fix it or send me replacement parts. It's also pretty easy to get customer support. I'm not very technically adept, so sometimes it's a little more difficult for me to grasp things than other people. But thus far, everything has worked very well. I feel very secure with the system on. It's a reliable service and the equipment is state-of-the art. So, I would highly recommend it.

ADT's service USED to be great. I don't know what has changed. I am waiting for their technician to arrive, for the second scheduled appointment. After waiting over 8 hours for the technician to arrive the FIRST time, and over 30 minutes outside the promised appointment window, I had to call and reschedule. This is the Second time I have patiently waited for the allotted appointment... and still no technician. To be clear, this isn't even addressing the chronic system issues, the countless phone calls, and the online troubleshooting I've been through. Now, ADT wants me to pay them to schedule a THIRD appointment and charge me to send out the technician. I'm not sure what the issue is with the company, and I sincerely hope it improves, but I recommend researching other options.

The customer service has been great. They seemed to be pretty easy to get in touch with, especially if I did something wrong, like forget to turn the alarm off and didn't get to it fast enough. They call me in a heartbeat. They would say, “This is ADT calling from customer support or customer security,” and, “We're just checking on you to find out if there's any problem. We have a notice of an alarm.” Then I tell them that I forgot to turn it off or I didn't get to it fast enough. Navigating the system is pretty easy to do even for an old lady. It's a good system. It's not the cheapest by any means, but you can be certain that whatever security system you buy, they back it up and they'll follow up with you. If you have any problems, they'll walk you through it. But if you can't walk through it, they'll have somebody come out.

I had a nice time with the sales rep and I also had a very good interaction with the installers. I'm satisfied.

It's been very frustrating dealing with ADT, and it was possibly due to the pandemic. But we started having a lot of issues with the system and the service became really unbearable. We have constant issues with disconnections of the cameras. Even to this day, our doorbell has never worked right since it was installed. I've gone through different reps and for the most part, they were very unhelpful. Now and then, I get somebody who would know what they're talking about, but it never truly resolved the situation.

We have the monitors on the doors and the windows. It'll tell me that one door is locked or not. Sometimes I leave one of the garage doors open and it'll notify me that it's open. When I had burned a pizza in the oven, it set the fire alarm off. I couldn't get to the phone and by the time I answered it, ADT had already dispatched the fire department, which is what was supposed to happen. After that, I learned to call quickly to report a false alarm.

Somebody came and set the ADT system up. I have a doorbell camera. Sometimes it registers but sometimes it doesn't. They told me I could cancel at any time but when I tried to cancel because I couldn't afford it, they told me I was locked in for three years.

I relocated back to Saint Louis from Georgia in July 2022. My nephew who's a real estate agent found the home that I'm living in now and suggested that I use ADT. He contacted ADT and a very nice man came out. I signed the contract and made the down payment. They wired the house up and I'm totally satisfied. I love the system. I also love when I call and talk to a rep.

When the internal battery died, ADT sent a replacement battery that does not fit the unit. At that point, I told them I've got this X number of years more in this house. If it was relying on the battery power, it must be because the overall power had been out of the house for several days, and there was probably not much of a house to be going back to anyway because of a storm. I would give a good recommendation for the product, but I would add a caveat. There is not a local ADT person. Anyone would have to come from Alabama, Louisiana, or someplace distant, and there would be a phenomenal service charge for them to come out and service their equipment. We have had service with ADT for 27 years. Prior to here, I had them in Georgia where, again, I had experienced issues.

I had ADT in my previous home and was happy with the service, so I transferred it here. My interactions with the reps have been good. The person I interacted with mostly was when I had a dead battery in the unit that's on the wall. He didn't speak really good English, but we eventually got through. I ended up having to buy a new battery. Setting it up, he was hard to understand, but other than that, he got the problem fixed. On a different note, it's a high price to pay for the service and I would prefer if it was cheaper. There are competitors that are cheaper. I'm paying for the name.

I've had ADT for years. They've always worked well for us and they've always been right on top. We're away a lot and if something happens, I get emails right away. I also get phone calls. We're well taken care of.

I like ADT and I've had them for a long time. They have a better quality security system than other companies. When they installed my system, they were very nice and professional. They were very helpful and thorough.

ADT has been great, so far. At one point, I dropped my phone in the water. I messed up my contacts and my icon for that. But I got it back up and running. The tech who came out to install the system was very friendly, helpful, and professional. Later on, someone else came out and he was professional, too.

The house that I bought had an older ADT system installed and I wanted to continue it, so I called ADT. They put on a newer box and hooked me up to the fire station and the police. All I have is a doorbell camera. The first one that was in the house, the same type as the one there now, the battery wouldn't hold a charge. ADT replaced the older one with the same model, but it was newer and I've had no problems with it since then. ADT is a great company. Every time I've talked to them, they've gotten back to me. They do what you're wanting to do. There's not a lot of interference and I'm comfortable with them. They're not always trying to upsell me something else. So, I appreciate that. God forbid I ever need the system, but if I do, I'll be glad I got it.

My daughter told me about ADT and I said, “Let me try it.” Installation was very quick. I've had the system for about a year and a half, and it's got good features, but I'm not satisfied right now. My bill keeps going up, and I'm not too happy about it. I'm paying $53 a month and it's ridiculous. All they did was my doors. They didn't do any windows, but I'm being charged all this. My friends had their windows and doors done, and they're paying a lot less. I have friends that only pay $90 every three months. I've been thinking about it, but I have been doing so many other things around here that I haven't had a chance to call them, because I lost my husband. I'm still going through a lot of messes, but I should really contact them because I think I'm gonna look for another company.

I like the idea of having the house protected, especially at night time, and the service has been good whenever I've needed it. The only concern I have is that the cost seems to be higher than it needs to be. It's on an annual basis, but it is paid monthly.

I've been using ADT for 10 years and it's always worked well for me, but it's too expensive. I've been trying to cancel, but every time I try to get ahold of them, I can't contact anybody. I started out at $27 two terms ago, and now, I'm up to $63. It's way out of range for what I want to pay for that. I can go and buy my own now and I don't have to pay a monthly service.

I'm happy that I'm with ADT. I'm happy with the service. I liked their priced. Installation was very quick and easy. A big one for me right now is being able to disarm and arm on my phone while I'm away. My latest experience was great. My problem was fixed. Everything was good.

We had a security system built in our home about 30 years ago and it migrated to ADT 15 years ago. The customer service has always been good, whoever I talked to. I've never had a problem with any of the ADT people. When I've had some malfunctions in our alarm system, they came out and always had it fixed with no problems. They've added something or we got rid of something too. It's very easy to get someone. There was never an emergency, so sometimes it took a couple days, but usually, they'd be out within three days if we needed something looked at.

My house caught fire and I had to cancel ADT temporarily. But I've had them for five years and their service was good. In fact, they were the ones that called me and said that a smoke detector was going off in the house. So, I told them to send the fire department. I had the basic package with them. They had alarms on all the windows indoors and I didn't have any cameras. But once I get the new house back, I might do something a little different, maybe a little upgrade.

At some stage, there were no competitors out there, but now there are. I don't mind switching since ADT is too expensive. They charge you for everything. But the system features are good. The customer service and technicians are good. But after having spent 14 years with them, I don't like that there is a pretty hefty charge, which is something that other competitors can offer you for a much lower amount.

The customer service has been great and the installation was good.

I've never had a problem since I’ve been using my account with ADT. The only thing the alarm does is the sensors on all the doors, and I got a smoke detector. But there were certain changes to the plan that I was not aware of until I called them. ADT should tell people about the prices that they would charge for batteries as well as the app. That should be disclosed upfront. When I was paying through NorthStar, my price included batteries. It was a lifetime changeout on the sensors and smoke detector battery. NorthStar would send me batteries and when they went bad, I found out that they charge for that now. I've got a NorthStar app on my phone to disarm and alarm, but ADT charges for the app. That's something someone should not have to pay for. So, to me, the price didn't increase, but I lost certain free things that were part of my plan. The NorthStar app works. I don't use the ADT app.

We have had three problems here within the last month and a half. Two of them are pretty much the same thing. We got an error message on our phones that said that the device had not contacted the main service in 24 hours. Then I got another error message for another one of our phones. My daughter and I are the only ones that use the alarm to set it and unset it because my husband goes out after us and comes home before us. When we called to try to get that taken care of, I spent over three hours on the phone with two different people and neither person did anything.

We had some issues with the system that I called ADT about. The control panel was not a system that they used. It was not something that the ADT system supported. I asked about getting some things updated or changed to be more effective or efficient with my system, and they said, "No. No. Your system would have to start from scratch and do the whole thing over." That was gonna be several thousand dollars out of my pocket to get that changed over. At one point, I was looking at systems from other companies. I wanted to find something less expensive. But the cost of changing over to other companies was gonna be the same. So the only reason I stayed with ADT is it was gonna cost too much to change.

The installation was good when they did it. Everything was great.

We had a new front door installed, and ADT had to come and redo the system. I also put some kind of box a couple of years ago in the basement. So we had to pay for the upgrade on that. ADT is doing what we need to have done to have everything working properly. Every time they up the price, I give them a call because we're senior citizens and I’m on more of a fixed income now since my husband passed away. So I try and keep the cost down.

The reps were always friendly and supportive. I needed help clearing alarm and they were always very nice and helpful. They always answer my questions when I call. When I have an alert, they work. It's excellent. I like the feeling I have that we're safe.

I'm struggling with ADT. I can't get anybody on the phone to talk to me about my login issues. I've never been able to get anyone on hold. The phone just rings.

I like ADT. I'm very pleased with it. When I have a problem, they come out and they fix it. They're really good at it. They get here as soon as they can.

When I moved in a home, they had ADT and I just kept it. Everything was great with their sales rep. I eventually got new things added on and it was great. The installation didn't take long, and everybody was nice and respectful.

My daughter had ADT and she didn't have any problems with them. So, I went with them, too. I've had them for forever and I've interacted with them a couple of times. So far, I've never had any problems with them. When I built the house, I put in Falco Alarm System and when we switched over to ADT, they had to change some stuff. The service guys were always really nice and they explained everything.

I used to live with my parents. After my father passed, I felt that my mom and I needed more protection, so I decided to get a security system. I went with ADT based on a recommendation from my sister. They worked well with everything and we didn't have any problems. We've upgraded a couple of things since. There was a new something that they did to my main box, and then one of my sensors (the one for carbon monoxide) had to be replaced. Everything works fine for me. All in all, I've had a good experience with ADT, and I'd advise people to try to think of how many fobs they might need and everywhere they think they might need a sensor so they can get it all at one time.

I had an issue at my house, and I needed something quickly. ADT was the first one that came to mind. They were quick, and it's been 10 years since I dealt with the sales agent. I had an issue a while ago and I got an email that said to reset my system. I did that, but it threw off the time and the date on my system. I called ADT, and the guy said, “Oh, it'll reset automatically. Just give it a few hours or a few days.” It never did.

We saw ADT signs in people's yards and thought we'd give it a shot. We've tried others and weren't happy with them. The ADT installers were nice and friendly people.

My wife wanted to get ADT. We just moved into a new house, and we were updating a few things, so it was not out of any kind of serious concern. We were getting that along with some other things. The signup and the setup were self-explanatory. There was one tech and a trainee, and they were efficient and took care of things quickly. The system has been functioning fine since they came out. The pad is easy to use, and we never have any kind of problems with it.

I've been a customer for quite a while, starting with about 23 years. It goes back even further than that because my previous office was also covered by ADT in 1980. It seems like the price keeps going up every year, but if I'm paying for quality, that makes it okay. From time to time, I've had battery problems and ADT either sent the batteries or I've had to call a technician to replace some of them when I couldn't take care of it myself. I'm 89 years old, and I'm not exactly adept at doing home maintenance. The technicians that have come out have been good, and I'm satisfied with the system. The only thing I've added is a personal monitor.

The customer service reps are knowledgeable, and I'm satisfied with my service package. However, ADT spends so much on advertising that they could lower the prices. There are other security companies cost less.

In January, it's gonna be 25 years that I've had ADT. My experience has been very good. I've had issues but they were simple things like the battery dying after so long. Overall, I've been pleased with ADT. I even recommended a friend to have it too, and she got it.

I've been with ADT for several years. But now, I am so disgusted. I would have been done but I'm locked in a contract. I tried to get an upgrade but they wanted so much money. The last time I had an issue, I spoke with a rep and I have called since several times. They made me feel as if I wasn't being truthful. They call and offer customers to help them bring their account current but the rep scolded me for not paying my bills. She talked to me so condescendingly as if I was scum of the earth. It hurt morally. No one should have to go through that. You are offered a service on one hand but on the other hand, it is being used against you. When I tried to call back, I didn't get anywhere and no one called me back.

We've had ADT for over 20 years. I did it because I felt like it would be safer to have something like that, and our experience has been extremely okay. We had somebody come out one time 'cause we could hardly get out the door before the thing would go off. 30 seconds isn't enough time to lock the door and get back out of it after we set the alarm. The tech adjusted it and it was a good experience. They were right on time when they said they'd be here and they fixed it. Overall, ADT has good service and a good product. The system works and we feel very safe.

ADT's price is high for a service that doesn't work. The cameras used to pick up everything in the driveway, on the back porch and around the house. Now, as far as when I would pull in and out of the garage, they don't pick up anything. They hardly ever work anymore and I feel like I'm just throwing money down the drain. What good is it to have security cameras if they don't work?

I'm getting frustrated with ADT because I've been having a serious problem with my alarm system. It has been going on for months, and I've called and called. They said my system is working, but I got so many messages 'cause it goes off all day long every day. They said that it may be the battery, and they walk me through the system. "I'm at home." "Are you near your system?" "Yes." I turn it off and turn it back on. I reboot it. They're not helping me with anything 'cause I'm still having the same problem. I've also asked to speak to a supervisor at one time and they kept telling me things to try. Trying to do it myself hasn't worked.

When we first got our home, ADT was recommended by one of the mortgage associates. I talked to a guy on the phone and ADT sent somebody out, then they called back later to see how everything went. Two days later another ADT guy came out because he didn't know someone else had come out. I got a three-year contract and the installation guy was really nice. Plus, each time I had to deal with problems, ADT took care of it. The price went up $5 a month, but it's reasonable.

I've known about ADT for a long time and when their sales rep came door-to-door and made an offer for a system, I decided to go ahead and do it. Our interactions were very professional, and I'm very satisfied with the features I got. Overall, it's been a great experience, especially with the guy who did the installation. He not only installed, but also walked me through everything, step-by-step, including setting it up on my phone. He was great.

ADT is a good system and well-known. When you have an ADT sign in front of your house, people know what you have. The keypad has always been easy to work with and the alarm system functioned very well. I like it when they switched from the landline to a cell phone system. The only problem is, when you have rare problems, it's difficult to get them resolved because it's difficult to communicate with the company. I had a battery go out on a fire sensor. Even after replacing the battery, it didn't work. I had to go around circles with ADT. There were two visits, including them charging me $100. It turned out that the actual sensor was bad, not just the battery. Every time I had to talk to them, I had to wait 30 minutes.

It's been 15 years since I got ADT and I feel really safe. When I first got it, I was able to do the app on my phone and check my house without being home. I liked that I was able to give them people's numbers and they let me know about things. I like that it continues to update itself as well. They also reach out to me either by text or email and ask my opinions and that's good. I have shared ADT with friends that had other systems and told them how long I've had it and how it's easy for an older person and a younger person to use it.

We had ADT before and liked their service. We went with them again and the salespeople were good. The installers were able to install the system in a few hours. The way the world is today, people need protection and they should make sure they get a good system to back them up, not something that won't be there to stand behind them.

I've used ADT in the past in other residences. I don't really use it. It's more of just a comfort knowing that I have the system. I'm just paying to fulfill the contract. When the terms are up, I'll probably cancel because I've never needed it.

I had ADT 20 years ago for about three years, then I didn't have it for a good 15 years. I just got it back when I moved into my place here. Previously, I didn't have as much equipment that I have now. Back then, I lived in a smaller place and I just had a panel. Now I'm in a big house so I have cameras, alarms and doorbells. When I first subscribed to ADT here, I didn't have all these cameras. I added a $1,000 package and they allowed me to pay $30 a month for it. That fit my budget and I was able to put cameras up so I could see my house. I was very pleased with that. However, I don't care too much for the doorbell, because I live in Buffalo and it gets really cold here. I have to take the Ring doorbell off the wall and plug it in to charge the battery.

I had ADT growing up, and when I bought a house, that's who I got. I like their monitoring service. I like their response. I'm not always home. So, it's nice to know if something's going on. I use the Pulse app and I can look and see what's going on, who's entering, and what alarms have triggered. Those are nice features. I would highly recommend ADT.

We've had ADT for a long time. We've had them with other homes we've also owned. We haven't really had any problems. I contacted their customer to find out how to replace a battery and a portion of the system. They were helpful.

The installers were very nice and clean. It was, wham, bam, thank you, ma'am, and that was it. I've had ADT for a while and the quality is great. A couple of times, I had problems with the system. I called and they took care of it and I haven't had any problems with it at all. When I needed extra remotes, they sent me extra remotes. I've told a lot of people about ADT.

The people I deal with, the service reps, are all very cordial and professional. It's nice. I'm just not happy with the equipment that I have at my house currently. The machine is beeping a lot and it's very loud. When we arm it, it beeps. There's no way to quietly set the alarm at night. It's constantly disconnecting from the cellphone tower network, so then it's beeping away because it's lost connection. If we bypass the alarm with the beeping alarm, then it connects to the cellphone tower for 15 minutes, then it'll disconnect again and go back to beeping.

When I came out of the air force, I had USAA and had a special deal on ADT. The system works and it's reliable. We first got ADT in 1975 and the service has been good. I'm very pleased.

I like ADT and would recommend them. I've had them for over 3 years and I haven't had a problem with the system at all. It sends me a notification through my email if there's some type of outage. When I had a question, they guided me on what to do with the system while I was on the phone.

I've been with ADT for a while and they are doing a great job. We had an issue only from the storm, but other than that, I'm satisfied with the system.

The installer was very polite and told me what was going on and how to use the system. I like ADT. They answer the questions I have.

ADT is a respected and well-known brand. I've had a burglar alarm for 30 years and I had had other brands before, then I gave ADT a shot. We had the system hooked up not too long after we moved in, which was in August of ‘19. We've had it five years and we had the keypad replaced. I was part of the Brinks scandal, and I had them take theirs out and put in a call to ADT to put in a new panel. They put in a new modern one, which we love. It’s beautiful.

It has been a great experience. The sales rep took care of me. I am satisfied. The only thing is I didn't get a panel for downstairs where I can see who rings the doorbell. It's cumbersome if you don't have your phone on you. If somebody rings the door and I don't have my phone to check who's at the door, I don't see it who it is 'cause I put the panel upstairs. I should have had two panels, one downstairs and one upstairs.

30 years ago, we were looking for a security system and we somehow came upon ADT. Everything has been fine with them. We have good communication and the technicians that come out are fine.

I've been up and down with service with ADT. My internet provider can't get me strong enough internet for it to be fully effective. My doorbell camera half the time is offline. So I've cancelled, then I went back, and I'm thinking about cancelling again. The customer service has been fine even though I don't always resolve my issues. However, I don't utilize the system and to spend that money every month has been a waste for me. I'm spending way too much for the monthly service.

I had ADT for years in South Florida and I take them wherever I move to. They're reliable and their equipment is good. Their customer service is also good. One time, I had to call and I got my issue resolved right away. I also had an issue with the sensors a few years ago, and they came immediately and changed the sensor. I've had a great experience with ADT and I have no complaints at all.

The cost went up from when I got ADT and I haven't made it to three years yet. I don't know why they sell the product then all of a sudden, the cost goes up three times. They should have told me what the price would be from the get go. But as far as their people on the phone, they've been decent. One of the last persons who came out to the house was a real jerk though. My cameras have the whistle on them but he said those cameras don't have that. I insisted that they do and he pretty much called me a liar. But when the techs got the cameras turned on, they whistled at him and I told him, “I told you so.” Other than that, everything seems good with ADT.

I've had ADT for more than 20 years and I've only had one issue about three years ago. When my smoke alarms started going off and I couldn't shut them down, I couldn't reach anyone on the phone at ADT. So, the fire department and the gas company were sent over here. It was a crazy day. But the customer service has been excellent except for that one instance. ADT is expensive and I have asked that they lower my bill and they have. They gave me a year at a reduced rate. And that's been working out just fine. I've been very satisfied with ADT.

The system is pretty easy to operate. But we've had a lot of trouble with it going off and beeping. ADT said it's because they're losing signal with the cell, and we have bad cell service out there. ADT could change providers and make it better. When I call customer service, one guy tries to do it. If he can't do it, then they pass it to somebody to give you a call and see if they can make it work. Then they say, “If that doesn't work, then they'll have to come out and work on it.” But then it will cost us money. Why should it cost us money if it’s an interruption in the cell service? ADT needs to figure that out, not me.

The price is getting a little higher but it's okay. Everything has been fine.

We had ADT for a long time, and then they wouldn't do anything for us. So we changed names, and now they still won't do anything for us. We got old equipment and high rates. So were are not really all that happy, but just haven't done anything as of yet. When I tried to upgrade, they wanted to charge me several hundred dollars, but a brand new customer can come in and get all kinds of new equipment and a set rate for a year or two years. The cost is ridiculous.

I've used them for 30 years and the system works fine. If you need security, ADT is a place to go.

I talked to ADT when I needed service now and then, and haven't had any issues since. It's very good service. I'm thoroughly satisfied.

ADT has been doing well. Their customer service is good.

ADT was switched over from our old security. ADT's customer service is very good.

I knew of ADT 30 years ago, probably but the way I got engaged with them is when we bought a second home in North Carolina. The previous owners had ADT installed. We heard that there had been a spree of criminal activity up there at one time, and my wife had decided a settlement. We were not going to carry over the ADT. It was just a continued expense. But when we heard about the crime thing and we left there one day, I said, "I feel like we're setting our second house up here for robbery. So let's let's continue the ADT service." So, we continued it and it saved us in a burglary. It was 2012 that we got the home, and the burglary was in 2017, which was five years later. It was a bad situation. ADT saved the day.

I've been trying to cancel my subscription with them because I haven't been working. But then they try to give me different plans that'll be cheaper for a time period and I've done that like twice. This last time I did it, the lady said it would be for $9.99 starting October 1st and that I wouldn't owe my $135 balance that I have. Unfortunately, I didn't get any of that in writing and now, ADT is saying that I owe them money. They didn't keep up their end of the bargain. I'm not sure where I stand and I was gonna call them and try to just flat out cancel my subscription again.

ADT has been very helpful and very nice and the system seems to work just fine. The only thing I don't like is the battery sometimes die. It starts beeping and I have to go change the battery even if it's 3:00 in the morning. It's a pain in the particulars to wake up in the middle of the night if the batteries die. But that's not on ADT and the batteries are not hard to change.

It was good with the ADT sales rep. They showed me all the things I could add. Some of them I did, some of them I didn't. It was a good thing. Also, the tech who put the system in couldn't have been better. I had great service when I needed them and it's been a good relationship.

We were with Brinks and then, they transferred to ADT. I liked the ease of staying with them but it was quite expensive when I wanted to upgrade our system. That's a deterrent when we've been a customer for so many years.

I've been with ADT for 18 years. There was another security system that came in and I called ADT and ask them, "Hey, they're asking me about this upgrade. What can you do?" And they did it. They came through with it. We just had our package upgraded and now, we have things that we wanted to kinda fix all the blind spots in our security system. Also, when we have to call customer service, they're nice, direct, and they answer questions. And I got access to the phone when we're away to check up on my security system, and it's working fine. The only problem was whether the Wi-Fi was connecting wherever we were. But besides that, I was able to keep track of my son coming in the house and check on the house.

I've had ADT for over 20 years and my system is old. But it still works. The lights in the system don't come on but I’m accustomed to it. And you’d be surprised to have a battery in your sensor. I talked to the ADT reps the other day and they said once I get the battery and put it in the sensor that's out, that should bring the lights back on. I'm waiting to get my batteries to see if that's true.

ADT is a good company, and I've been with them for 20 years. I stayed for the price and security. The customer service is excellent too.

Everybody should have an ADT alarm system. It is very easy to work with. I just push the button and then I'm set or unset. The customer support is great too. I have a passcode and I feel secure that they handle my information correctly. They're super. It's a blessing to have ADT. I feel secure in my house. People are breaking in houses and stealing things and I have pets and I don't wanna worry about them. Everything's good. I'm gonna try and get a doorbell too. That would be nice. That way, I could see if anybody's at the door.

I have a business setup with ADT victoria texas, they have bad service and hidden charges, they cancel your contract and they don't notify about the payment. There is no followup on your complaint, you will diverted to multiple agents on calls, I won't suggest any business owner to setup, their equipment give problems and errors, because of their agent mistake they cancelled connection and for re connect they want me to pay again re installation charges, where their agent says on calls it's free. I won't recommend any business owners.

ADT is a terrible company with misleading salesforce and contracts. Buyers beware of this company and the customer service is the worst and if you are lucky enough to get out of the contract... They just shut off access to the app to see your cameras. Fraud and terrible customer service. Simplisafe is far better and no contract.

When we got the information, ADT came out and explained everything. We felt it was the right system for us. It works very well. It went off when we first got it, and the police and fire department came out. ADT came out right away and took care of it. They walked us through so that wouldn't happen again. They were very gracious about it. And the fire department and the police were wonderful. That experience was good. Even though we have a locked gate, sometimes we don't lock it because we have the system on. ADT always called when something happened, like if I opened a window, or they called to verify back that everything was okay. Also, we get emails from ADT if we needed anything, or if they updated something.

ADT sends a monthly email to each customer stating that the system is communicating with ADT, assuring the customer that the system is operating properly. I learned that this is an automated email, after I continued to receive the ADT email long after my system was disconnected.

They have always gave good information and help. Have even not charged me a few times for coming out. They are always polite and my system is easy to use. I wouldn't change. I have their smoke alarms also. The fire department was here immediately. It wasn't a fire. We had someone redoing our bathroom and the dust was setting it off.

In less than 2 months after installation, the cameras stopped working and the customer service team was very unhelpful. They forced me to check the different parts of the system instead of coming to my place and checking the system themselves. Also, they tried to put the blame on the internet connection (while I have purchased the necessary equipment from them!) and then on electricity connection, but were reluctant to accept that their cameras had problems.

My system is old and we have to replace the batteries all the time. In fact, I just put a new battery in the panel. The customer service rep said I have to pay for a new system and they wanted to charge me too much. I’ve had the system for a long time and I feel comfortable that I have one because you never know when something's gonna happen. But we have too many problems. I've been trying to get new equipment but they always tell me that if I want a new equipment, that's gonna be expensive.

I have not been too happy with ADT for a while now and I won't be staying with them any longer. I've moved from place to place with them. But it got to a point where the service has been bad. I wouldn't refer anybody to them. I've been having issues with them for years, and a lot of the times that I have issues, things are not rectified in a timely manner. As many times as I've called ADT, sat on the phone and talked with people, it starts out okay, but it ends up turning into something worse. As a valued customer, the turnaround should be faster regardless of whether they have workers that stay in my area or none. Me being without a system until they can get somebody to come down and fix it is not fair, especially when I'm still making payments every month. Even when they want to adjust or compensate, it’s still not enough for not having services.

On my main screen, it says, “You're not hooked up to the Wi-Fi.” But I used to be hooked up to the Wi-Fi. I went on the phone with a very patient ADT person for many times, but I cannot get hooked up to the Wi-Fi. They could explain my next step. Also, every so often, I get a low battery alarm. The alarm went off, and a lady called and said, “You have a CO2 monitor that went off. We're calling the fire department.” I said, “No, I've got a low battery. You don't have to call the fire department.” But five minutes later, the fire department came. That was a total waste. I got a battery alarm yesterday so I bypassed that alarm. I took it off and it didn't sound the alarm. I changed the batteries. I tested my batteries, and they are fine. I don't know why the machine said it was low on battery when my batteries are fine.

I used to be with a different company and I did not like what we had accidentally gotten locked into, because it was one of those sales people that kind of bullies people a little. I told my husband, “As soon as we get out of this, I am sending a written letter to them saying we are leaving. And I'm calling ADT. Because we had them before at a previous house, and we really like their service and we're getting them back.”

We've had ADT for 20 years. There was a time when the system went off because my father forgot the code, and the response was quick. They called and asked for the code word. All in all, we're happy with ADT. We've had the basic package since my father had the system installed, and the price hasn't changed for some time. He had somebody come out once to look at the system to see about adding cameras, but he didn't go with that. We have a few cameras, but they're not tied to ADT. My brother is a tech guy, so he did them.

I called ADT about replacing the batteries. I'm 86 years old and it's not exactly easy for me to change all the batteries that I have in the house because I've got a lot of stations. I have 10 outside doors and six sliding glass doors, plus all the windows. The customer service reps were very accommodating in sending someone to do that. They were very understanding, and while the tech was here, he decided that the thing to do was change them all so that he wouldn't have to come multiple times. It would be more efficient for him and for me if he did it all at one time. That worked well. I've been with ADT for a long time, and I'm totally secure. If someone's considering a security system, I'd tell them to call ADT and have them come out, look, and give an estimate.

I had a lot of problems when I first started using the system, but they've all settled down now. The price also went up a lot since I've got it. Other than that, ADT has been good, and I'm satisfied with what I got.

We're satisfied with ADT. We'd had a competitor at our previous house and we were not satisfied with them, then when we were getting hooked up with AT&T for internet and TV service in our new house, they recommended ADT to us. In fact, they transferred the call over to the young lady who helped us get on with ADT, and so far, our experience has been very good. Installation went well.

I've been a member for a while now. When I decided to do this about four years ago, ADT was offering a great incentive to put the system in, but when I put it in, they quoted me something more in the thousands and thousands of dollars. I said, “Take it out. Sorry. No. I’m done.” They came back with, “Oh, no, no, no.” I said, “No. I didn't want that. I just wanted the basic. I just want something to ring if somebody comes through my door.” So, they redid it and charged me what I could afford. However, the price has gone up tremendously. I was paying 29, and I'm up to 45 now. It goes up higher and higher.

I'm done with ADT. The first few times I dealt with them, the people didn't know what I was talking about or put me to somebody else and I got hung up on several times. I asked for a callback on a service call, and I never got one. My window alarms work fine, but I've had nothing but problems with the cameras. ADT tried to get me to work it out, but the problem doesn't get resolved. They just send me to a tech on the phone and they do the same thing. Nobody ever comes out to my house. I have a camera out now, and it's been over a month. I've called three times and I keep getting the same stuff, "We'll get a tech to you. We'll make a phone appointment." Why are they making a phone appointment if they've already walked me through it and it still doesn't work? I'm ready to walk away.

I've been with ADT for so long. My sister recommended them, and when the sales rep came out, he set up the system and explained it to me. Later, I got an updated version, and they came out, sat down and explained all that to me as well. I've never had any problem. The installers were fantastic. The system is bulky though. Most people have a little thin box, while mine is a rather large kind of box. Other than that, it's all right. It works.

The rep may have to work the financial part. But as far as the system, he wasn't well-trained. Other than that, I'm satisfied with the cameras.

Having ADT is a family thing. My mom always had it in our home. So when it was time for me to have my own home, it was not a question. It was always based on the relationship that my mom had with the representative who introduced it to her. So, we continue to use the same rep. The sales rep that I have worked with and that we've worked with has always been personal. I've asked him, “I know that you've got other clients. How is it that you just work with us as if we're your only -- just really get to understand the ins and outs of the needs of our family?” He was very personable, and always professional. We knew we could talk to him and he would clarify or point in the right direction. Or, “I know this is what's important to you, so here's maybe what you wanna consider.” Always more of a consultant than sales at any point in time.

ADT is the best. We have the alarm system at home. We have it on our windows and our doors. I like it. Sometimes, my father would take a little longer to deactivate the alarm and they would call me. My dad is almost 84 years old, so he doesn't move fast. We had to contact customer service in the past years for the battery that was damaged, and they trained me on how to replace it. Also, one day, they went to help me to close one window because it was not closing and the alarm was active. All the time when I call and I talk to ADT, they are very helpful. They are very friendly. They are very kind and they make me feel very comfortable talking to them.

We've had some good and some bad experiences with ADT. The technicians that come out here have done very well except for the person who originally installed it because he installed it and told us where he was going to put things. And then we realized there might have been a better place for him to install this in our kitchen. He put the console in our kitchen that took up two of our outlets because it was so large. You couldn't use the second one in it. But the gentleman who came out to aid our problem was good. You don't wanna talk to the people on the phone. They're nice enough people, but they directed us to do ridiculous things. So far, we've been with ADT for one year and three months. And they signed us up for a two-year contract that we weren't aware of when we moved in here.

I'm very comfortable with the system. We had trouble with the system one time, and ADT came out and fixed it. They put in some new things and it has been fine. The people that I have talked to have always been nice. I would recommend ADT to anybody.

I got an overcharge on the equipment that I bought. I didn't have time to tackle with them. And I've had issues ever since, like batteries going down. I had to call ADT. The whole system went down. They had to send the tech out. And they would not budge on the price. It was a software deal. It had nothing to do with any of my equipment. The tech reboot it. He was there for 15 minutes. He did everything from his phone. I got charged for 275 bucks. I nearly lost my mind when that happened. The first thing he told me when he got there was, "There will be no negotiating on this service call charge." I said, "Okay. I understand." But it had nothing to do with anything that I did or my equipment. It was all ADT's equipment.

I had an ADT technician come in and he did everything, and I was very pleased. I had a problem because of the new panel. I called, ADT sent me a technician, and he updated us on the panel. And the times I've had any issue, ADT responded. Everything has been good. I use my alarm constantly. Every night, I turn it on. If there was any problem, the panel would let me know. It would go off. We feel secure because we're empty nesters.

I think I drove the fellow that installed my ADT system nuts because it would be online, then it would be offline. I'd call him up on his personal phone. He would fix it with whatever magic he worked from his end of the thing, and it would work again. So, it was good. He was a nice fellow. As a matter of fact, he put in the doorbell that I've got to go out and change the battery.

We've had ADT for years. The only thing I didn't care for was my last issue with them. I had to change the battery. I couldn't find it. I didn't know where it was. And the person that was supposed to do a virtual call with me called late and I had already left the house. I had company. I did a follow up one and got someone, and the guy wouldn't listen to me. He was quite rude. I did fill out a survey about him because I found him to be incredibly unprofessional. I'm 70 years old, and to be treated like that by some young punk really irritates the dickens out of me. He was talking to me like I'm an idiot. Then I ended up with a gal who explained to me how it worked. It turned out to be cool. We went out into the garage and the unit that I thought was part of ADT turned out to be part of the system that Dick had had previously. It had just never been removed. That was why when I kept changing the battery, it didn't work. She thought so, too.

The lady that came offered me something that ADT didn't have. Everything I asked, she was, “Oh, yeah. Of course. Yeah. You can do it. Oh, in the app? Just go ahead. You'll tweak it. You'll change it. You adjust it. You just change the settings. Everything is fine.” I got the system installed, and none of that was true. I wanted to cancel the contract but it's very hard. Once you're in, you're screwed. I spoke with different people. Finally, I was able to speak with the regional manager, and he said, “I don't know why she did this,” and told me that he was would give me an SVR for free and I wouldn't have to pay for as long as I kept the service. Because usually, that carries an extra fee a month.

We've had ADT for a long time, and the system seems to work okay. It's helping to guard the property, keeping people from coming in. It's doing its job. When we set it to in case anybody breaks in, it's probably doing its job at night. Also, when we're away, I think it's doing its job. It's been twice when the alarm went off and we weren't home. One time, an interior door that also has an alarm on it was not completely latched, and somehow it blew open. It caused the alarm to go off and they called me as well as the police about the same time, and that was good. There have been a couple of times they've called the police and that's what's expected. I don't give them any extra points for that. Overall, ADT is a big company, and they are responsive. They're doing their job.

I have six cameras going on my system. ADT has been out here and installed it. They run inside and hooked up to my TV. So, I'm okay there. But I've called into the local home office. I said, "You guys don't do a whole lot of stuff for me." I'm not happy with what I'm getting. I'm being charged 42 bucks a month, and they aren't monitoring my systems. They aren't calling the police if somebody came by and broke in. I don't know what I'm paying for. It doesn't make sense to me.

When we bought this home, ADT was the original company that put in the overall system. We put in ADT when we purchased the home. So, we've had ADT for years. We went with the other company but I did not like the keypad. That's why I'm happy with what I have, because this one is more user-friendly, the touch is wonderful, and I don't wanna go anywhere else. I'm very pleased. I am pleased when ADT put in the new touch pad because the old one that we had in there before ADT came in was an old system.

Get ADT. It works. We've had it for a long time. We have always liked it. It seems to work well. We have it in our windows, and the glass break. We have everything, and even in the garage for our garage door. We had ADT come out to a different home and we moved to the house we're in now and continued to enjoy the product. When we had issues, we called. They were resolved.

I didn't have any problems with ADT. I'm satisfied with my service package.

Last November, the experience with the reps was hell. I was out of state for three years, returned home, tried to do the upgrade because I've been notified years prior after I moved that there was an upgrade. But whenever I returned to my home, I made an effort to arrange an appointment. ADT said there was no time that they could send someone in during my short visit to put this gadget on digital monitoring. So, when I returned to South Carolina in November of last year, I immediately began the process of trying to get this gadget added to the system. ADT gave me two appointments. Nobody called because they would walk me through the process.

Functionality and performance are great. I am able to see my entire yard. We would have access to the sensors in the house. So, I feel protected in that aspect. I get notifications on my phone. Whether I'm at home or not, I can see who has been on my property or near it. We moved into a neighborhood that we're not familiar with. That was concerning. I have kids as well. So, having the ADT system in on the first day, because we got it done on the first day after we bought the house, made me feel a lot secure in the neighborhood.

ADT is the best overall. The reps are very knowledgeable. Anything I asked, they have the answer for it. Also, they would call me if anything went wrong. They would be on it. When the techs come out, they fix whatever has to be fixed. And if I need to call them back, they give me the number to call them right back. I'd recommend ADT to all my friends and colleagues.

The person who came, came way after I called myself and got everything set up. They did it over the phone, because I had a system in already. So, I just had to be prompted what to do in order to get my services working. A representative called and walked me through what to do. I had to open up windows, close windows, to make sure that the signal will let me know, from ADT, if my alarm worked.

ADT provided home security for my system and I've had them for 12 years. I had a hiccup about a month ago. They wanted to charge me for $160 to come and put a battery in. But other than that, I've had a very positive experience. My system needs to be updated. I have the older system and I've asked to put a new one in. They want, again, $160 for a technician to come in. Everything's at a cost. But the equipment has worked fine. Especially because I travel a lot, my family feels safe.

Before I got ADT, the reps sold it to me telling me how great it was. I said I have a small dog and a cat and I asked if they were gonna set off the motion detectors. I was told they were not big enough. They have to be of a certain size and mass to raise the ambient room temperature a certain number of degrees in order to trigger that. It's not just purely motion. So, it was alright. But it seemed like at first, every time I left the house, my alarm was going off. And to make it worse, I was in places where I didn't have my phone. So when the alarm went off and ADT called, I didn't know anybody was calling me. They called my son and told him they were getting an alarm at my house and asked if they should send the police, and he would say yes. They were false alarms and I never figured out whether it was the dog or the cat setting it off.

We felt ADT was extra assurance that we'd have more protection. Because we're seniors and a retired vet, our price was very doable. We've had a couple issues, but ADT resolved them. We're fine to continue as we have. Their service was they were forthright and willing to work with us.

The equipment from the previous security just went kaputz and that outfit was no longer available. The tech from ADT who came out and replaced it was very helpful, relatable and respectful.

When we got the system, a friend of mine from high school was with ADT. I called him, he came over and got the system for us and got it put in. It was a wonderful experience. He's a terrific guy and he did a great job for us. ADT comes to the house to update certain things with the system that needed to be updated. For instance, it went from being connected to just the power lines to being connected to the internet. ADT had to come out and change something out when that happened. And my interaction with their people has always been very good.

I moved and transferred my service to my new place. After being with them for many years, they messed up my account. They added a second account and started charging me for 2 accounts. I only learned of this after calling 20 times over the course of 2 weeks trying to get someone who knew what they were talking about. I had to keep explaining my situation to each new agent. I was finally told there was a mix up and they accidentally set up two accounts in my name.

I needed ADT just like everybody else has got one. So, I got it for security purposes. Everybody gets one for the same reason. But I don’t like ADT at all. The reps are rude towards you when you ask a question. They’re snappy and salty. You're paying your money to a company and you call in, and people talk to you that way. That's not nice. You call them to fix something and the tech acts like it was a problem. He didn't halfway fix the work. I can't wait till I have no longer have to deal with them. As soon as my thing is over, I will be going to a Ring camera. So, no one has to call me and be nasty, and I have a service that I can take and pay for myself.

I've had a few interactions with ADT, and the one that stands out the most was that they called me when I was out of town because my alarm system was going off and they asked me if I needed them to call the police. I was like, "Well, yeah, that's the reason I pay y'all." What happened was one of the sensors on the window had fallen off. Then the alarm went off. There should be some sticky things to stick it back up. ADT never called me back. So, I got a family member to drive over there because it was going off and I got them to turn it off. The cops pulled up just to do a check, but I had a family member go over there, and that was when they found the sensor on the window.

I had used ADT before. A few years back when I lived out this way before, I used them. Then I moved to Colleyville, and when I moved back to Southwest Fort Worth, I have them again. I have the wireless. I've got the things in the windows. They set it up. Jaden was the one that installed it, and he was very nice. I pay a lot of money, and I'm still paying for the installation of all this, which was thousands of dollars. I pay two bills every month. I pay $65 on the security part and 64 on the installation. And the way it's going, I'll still be paying on it when I'm 140. I'm 91 now. All this stuff means a lot to you when you really put a pencil to it.

I've always heard about ADT. It seems like they offered more. They’re reputable and highly recommended. So, I just went with them and I've been with them ever since. I initially bought the system and signed on to ADT in Rancho. But we moved to Hemet so we had to buy all the new stuff. It was an easy transition. Technology renews itself a lot. So, I thought I have the up-to-date stuff but there's probably more stuff that came out. Sometimes I have problems with my Wi-Fi for all the cameras I have. But other than that, it's all good. We had a false alarm and ADT treated it well. They called and made sure it was us and asked us for our verification code. We talked and told them it was a false alarm. We have the upgraded app now and my wife uses it all the time. She likes it and I'm very happy with ADT.