ADT Reviews

ADT gives you great peace of mind. I heard about it through a friend, and then Best Buy came up with an offer I couldn’t refuse. Their alarm seems to work fine and I have no problems. I like the fact that I can arm and disarm it from my phone. Ever since I’ve had it, my sense of security has been excellent.

We had the device installed when we bought the house last month. I’m planning to call them because I want to get more equipment. I couldn't find online how to buy it or where to buy it. And also, I have some equipment that is not working. I wanted to get more help on how to sync them or set them up. Other than that, I had a good experience with them. Everything works fine and smoothly. However I wasn't able to turn off notifications. I went through their app and also turned off the notifications, but I was still getting so many notifications regarding not switching on the alarm system. That needs improvement.

ADT helped me out with safety and it’s the whole thing for me. I have had it for a couple of years now. When I go to sleep at night, I engage it and it's there. So if somebody comes in, there's an alarm that goes off. It goes to the sheriffs, and I feel safe. I also have a surveillance camera, so it costs me but it's worth it. The overall quality has been good so far.

We had someone come to our door when we moved into our house. We knew that we wanted an alarm system and ADT came in and it was convenient.

ADT provides a good sense of security. The only disappointing fact is the monitoring fees. They're a little bit more than what I expected. But the system itself is excellent. It is easy to reach out to their representatives and they are very good. I had a problem in the initial install with one of the motion detectors and the settings. They came back and fixed it the next day.

It'll be three years since I’ve been with ADT. I've been burglarized, and so I concentrated more on getting another alarm system because they bypassed the one that I had. The sales representative was good but I was not told certain things. And so when they put in the alarm system, I just assumed it connected to electricity because they put the panel over the same place where I had my old one but I didn't realize that this was connected to the Internet.

I’ve been with ADT for five years, and I went with them because of cost and reliability. The installer did and explained everything. He showed me how to work the system. He even asked us several times if we wanted him to go over things again. Customer service has been great too. Two weeks ago, they called and checked back with me. I was trying to get in the house and that’s when it got mixed-up. They were right on time. I would tell family members that they are great.

I had a friend who used to work for ADT, and this year, I went to the internet when we moved into our new premises and then contacted them there. Monitoring our system has been excellent, and I’ve been very happy with everything.

I had ADT in California, then I moved to Las Cruces and I had it too. I am, however, not 100% happy because when I needed a new battery or when something happens, it took a long time to get any kind of help from them. It took me a while and several attempts at calling to get through to anyone.

At the time I moved here 17 years ago, there was no other service provider that I was aware of, and the previous owner had ADT. However, I’m not happy with my ADT service, but the system has its moments. I live alone and I’m afraid of heights, so I’m not going to climb on a ladder to go up to change the battery for my smoke detector because my smoke detector battery needs changing. They come out, they change the batteries, and they charged me. Customer service is saying that my contract includes the service, but not to my knowledge because in the past, I never had to pay for it.

I recently talked to ADT because I was upset. Both of my cameras had been out for some time, but I had been so busy trying to work. So, I finally got them on the phone, of which I’ve had an issue before. Quite naturally, they don’t send a tech out and they just walk the customer through it.

My house was burglarized, so I needed an alarm and ADT happened to be the alarm I came upon. The performance of the system is good. Right now, it says one of my windows is open, but it’s not. And my back camera, always on the left side, is always going out and in ever since it was installed. I always had trouble with that left cam.

I had ADT when I was at Myrtle Beach for two years, and when I moved here, I picked it up again. The equipment was already here when I bought the house. At Myrtle Beach, the installation went well there. The guys who came out were professional. The only thing I don’t like about them is the contract. I’ve been with you guys for a long time, and my first contract was for three years. When I moved here, I got stuck in a contract for three more years.

I had Brinks and ADT bought them. If it was my choice and if only I was not under contract with them right now, I wouldn’t be with them anymore. They are expensive and my experience with their customer support has been absolutely horrible when I have had to call them. I don’t think I’ve had a time where I’ve called and haven’t either spent an easily 20 to 30 minutes on a call or then transferred to multiple departments to end up back to the original department that I was in.

My mother-in-law used ADT so I use them too. We've had very few chances where we've needed to contact them but it's been fine. It’s very easy to get in touch with them. The system is good but I wish if an alarm went off, they would call sooner. Or if we set it off by mistake and turn it off, they should send a text to acknowledge it. Other than that, we feel secure having it. My wife really appreciates it when she's home alone. She always uses it. We’d tell anyone to use ADT.

ADT is the most popular one I've heard and I have had them for around six months now. Their sales rep was a nice guy. He asked me what I was for. And ADT has what I was looking for. The guy who did the installation did a good job, except that the doorbell absolutely sucks. I don't have wires out there that are working properly, so he got the battery-operated one on there and I've got to charge it every two to three days. And every time I use it, the doorbell doesn’t ring anywhere at all. It's an absolute waste. It’s terrible.

I was a customer with ADT when it was still Protection One. I am a loyal customer for 25 years. It is an inconvenience to change it out even if I'm not happy with the video cameras. That was a waste of money. I had the ADT cameras, and they got changed. They even pick up fog and I got irritated, but they work. I like the other ones better.

I tell my family and friends about ADT all the time if they're interested in security. I had several people who went with ADT and they said I recommended a good company. They've had it for a long time. The people that I talk to love ADT.

I have my home security and then my med alert with ADT. And the home security preceded that, at least five years. It was more than fair. I wasn't really happy with the installation team. He kept going out to his pickup, taking long breaks, and then coming back to try to sell me more and more stuff. Then, when he took out my old stuff around the windows, he just ripped off and left half of it there. I never complain about that, but it's still there, and it's awful. I was so glad to get rid of him, and I'm so happy that I had a system that worked well. They're really good. The only issues I've ever had are batteries, and batteries wear out. I've learned to replace all the batteries on everything myself. So I'm pretty good there. The equipment is unequaled and flawless.

AT&T called 30 days ago, and they're doing a good job. There's no reason to change with them. They wanted to maintain the same cost that they had for the last two years, which I thought was quite appropriate and very nice the way they handled it. So it was transparent.

They don't go crazy with their rate hikes. The first couple of years, we didn't have any. And then we've had two rate hikes since then, but they're not huge amounts. We've been very happy.

I’ve been with ADT for more than 30 years. They give me good incentive because of my loyalty, so that’s the best thing happened to me. Usually, I go out of the country three or four months in a year, so that would secure my mind about my home safety. That’s the reason why, long time ago, I have to have my home secure while I’m traveling for vacation like that. Whenever I go, whether it’s just outside my home or I go in other country, I’m always connected with ADT as long as there’s internet. We have a lot of newcomers when it comes to home security but ADT is still the best one. They’re affordable and more secured.

I’ve had ADT for a very long time. They’re the only security service I’ve had that I remember and so far, it has worked perfect for me. My favorite feature is that I could turn my alarm on at night. I’ve also added some things like my motion detectors so I’m feeling pretty safe. It’s my most means of feeling secure besides my eyes and ears.

I got an email that offered a $200 Visa card for somebody if they recommend me. I spoke to an ADT rep over the phone for quite some time about what we would need. He gave me an estimate of the price that I could expect which turned out to be significantly higher than that. And when I spoke to him about the $200 gift card, he said he didn’t know anything about that and then the line was disconnected. That should have been my first hint not to go with ADT, but I had already made the arrangements.

I got ADT shortly after my husband passed away in September. My sons wanted me to put a security system in. Installation was done late in the day. The installer was here for a long time because he had to put sensors on all the windows and doors and it was late when he left. The poor man was exhausted.

ADT is a good company. I’ve seen the brand around before and I had a different alarm company that wasn’t doing the job, so I switched over. Their system, like the garage cameras now that the Apple has gone up to a higher iPhone, does not take and record videos. It will only send you a message on the app. And I was told by the technical support that that’s just something that they don’t know whether they’re gonna get fixed or not. Other than that, I feel safe with ADT.

ADT’s technician tricked me. He gave me a display monitor, and I said that I didn’t wanna pay for it. He said he’ll give it to me for free. ADT said, “We’ll give you that for free, but you’re gonna have to keep the five-year contract term for the monitoring.” The actual equipment is okay, but that’s not what the real costs are. They wanna give me the equipment for practically nothing and want me to do the monitoring ‘cause that’s where they’re gonna make their money. I’m just appalled. I’m beside myself that they would do that.

I went with ADT because of their professional services. My neighbors and coworkers who got it were satisfied. Everything has worked fine. If I ever had an issue, all I had to do was call. They always come through, either by sending someone or by walking me through whatever I need to do on the phone. They do what they say they're gonna do. I’m very satisfied with them.

ADT overcharged me for years, and I was thinking I could get an upgrade or they could get my system working. When I finally called them, they told me that my system was obsolete and that I would have to pay for a completely new installation. If I talk to somebody at the frontlines, they won’t escalate to a manager. I wrote letters to the CEO and Chief Operating Officer, and I didn’t get a response from them. They're a lost cause in my book. They should be honest with customers and have an escalation procedure. They should also get rid of the high-pressure sales. But most importantly, they’re not competitive in pricing. There are other services that offer better installations and cheaper monthly service.

My service with ADT is the worst I’ve ever had. I signed a two-year contract with their salesman. Next thing I know, it’s a three-year contract, and the price went up for all three years. The whole thing is just terrible. A month after I had the system installed, one of the door sensors went out of line, and the alarm system started working. They told me they’re gonna charge me $150 to come back and fix the sensor. It’s gone downhill from there. I’ve been paying $65 a month for nothing. I went to their location and tried to talk to them. The door was locked when I first went in there. It’s very, very difficult to talk to them, and they don't care. They’re rude and very standoffish.

The service is good with ADT, and the system does what I need it to do, but I don't like their customer service. On a scale of 1 to 10, I’d give it a 5. I had a couple of problems with them, and we’ve been going back and forth for a while. They need better customer service.

ADT is a good company to deal with. The installation team did a nice job and the equipment works well, though I do need to upgrade my Internet.

The representatives have been great, and the service has been good for the most part. People have really tried to help, God bless them. They work hard for me. I’m not sure if it’s my location or the camera itself, but it doesn’t capture all the deliveries that come to my front door. I would understand if it missed a few, but not all of them.

My old service went out of business, and ADT was the first one alphabetically and had a decent reputation at the time, so I chose them.

The system from ADT works fine, I turn it on at night and when I leave. I have a second home where I’ve had some issues. One of the units had to be replaced within a year, and another unit needed its batteries replaced after about a year and a half, which seems odd. Those batteries are outrageously expensive. I’ve had two problems with the equipment. That said, the problems were resolved quickly and they sent out replacements.

I have to report one thing that concerned the invoice. I have contacted ADT yesterday again that we are charging a wrong amount. So, they told me that they are going to take action. The service is okay except there is a change in the way they change the price for the service. The situation for the price may be locked for three years instead of one. We can see some price moving from one year to the other with not a real explanation. So, if they can lock their price at least for three years, that would be good.

I had ADT when I moved back to Washington in 2011. By that time, the new cameras were coming out for the homes and the external cameras I was interested in. And they didn’t have it. Then I got a Google system and then Google partnered with another company. Then they were then getting rid of that partnership they had with the other company. So, I’m back with ADT.

I’m at the end of my contract with ADT. 60 days ago, a representative from ADT contacted me and asked me if I intended to continue with them. I informed her that I did not. When it came to the end of my contract, they took almost $200 directly out of my account despite the fact that I indicated that I did not intend to continue. I called them and I was told that I had to notify them 30 days in advance in writing. It’s deceptive and it’s a very bad practice. When someone calls and asks if you intend to renew subscription and inform them that you do not, they disregard that.

We’ve been happy with the ADT system. We’ve got it in there for a number of years now and we’ve not had any problems with it. Once in a while, if it went offline, we could call them and immediately, they could give me a fix for it.

I had ADT previously for very long time. When I relocated back here to Maryland, I was gonna call ADT, set up a security system, but the prices weren't that great, so I went with Comcast. There was a really devastating house fire in my development that made me really nervous, and I needed a little bit more peace of mind after seeing that. I heard about some of the upgraded features ADT had with the smoke detectors that's attached in walls, and it will call automatically. So, I called ADT, went through the whole sales pitch and all that good stuff. I was told one thing, and it turned out to be a completely different scenario. I was told that certain equipment was going to be included and free. When the installer got there, he showed me a contract, and it turned out to be something completely different. He was the same installer, the first go-round, when I lived on Limestone Court, who was very inappropriate and didn't properly install the equipment.

ADT was here when we bought the house and we just carried on from there. We changed systems twice because of the price and the service and went back to ADT because there isn't anything else that’s better at the moment. But my experience with ADT hasn’t been the best. There’s no service. We've had different times when our doors were open or weren’t checked properly, the alarm had gone off, and we didn’t get any feedback on that at all. And the one time that I called on it, it wasn't a good phone call, so I don’t even bother calling.

ADT has been a great company to work with. We’ve been with them for a long time and we had an update several years ago, where it was hooked to the internet. From sales to installation, they were very nice and our experiences were all positive. Whenever the alarm went off, they called right away and made sure we were okay. We're very satisfied with ADT.

I've been with ADT for a while, the service has been great, and I have no complaints. I haven’t had any interactions with customer service except when they sold it to me. The program and the features are pretty good. I use the app and it works well. Only thing is it clashes with the internet. I like how quick they are to check on me when an alarm accidentally goes off. I’ve even had them call the police when I didn’t respond quickly enough, but that was my fault. They're pretty quick at what they're supposed to be doing as far as watching the perimeter.

When I was looking to put an alarm system in the house, I chose ADT. Everything was fine, from installation to the few times the alarm went off. Fortunately, it was all false alarms. But I was notified promptly by the company that something went off, so I was able to check it. We’re very pleased with the service and it’s been a very positive experience overall.

When I first got the ADT system, the technician was trying to explain stuff to me as he was putting it in. But I couldn’t really consume too much in my head because I never had a system before. I didn’t understand how it worked or how to program this and that.

I called the phone company to get my service switched from my apartment to the house I was buying and they mentioned that ADT was having a special. I talked to my wife-to-be and she said she’d feel more secure if we had a security system. And so, I made arrangements to have ADT come out and do a install right after we got the house.

ADT is a bigger company and I figured they would cover more ground and I’d be a little safer in this world we live in today. But I had a malfunction before and I wanted them to come and explain it to me. I’m immobile and I can’t leave my house. It was very rudely let known to me that it was not gonna happen. The system has went off before and I never got a phone call. I’m not even sure if it’s being monitored but I hope that the loud sounds would deter somebody and make them run.

We’ve had ADT for 20 years and we’ve been very happy. When we moved into our home and built it, the company that was contracted with the builder went out of business and sold it to ADT. But they were so great and there was no reason to change.

I used to live in Mexico and I had ADT there. It was a really good service so I thought I’d hire ADT in the US as well. But I’m very disappointed of the customer service that they have. Most of the time when I talk to the representatives, they’re not helpful at all. They always refer me to the site and fix it there. The site is designed mostly to sell but not to solve users’ problems.

ADT customer service is very good. There was one time when I talked with someone over the phone who gave me some advice which was wrong. But other than that, it’s been fine. The techs are knowledgeable and they clean up after themselves.

I have never felt so cheated and scammed in my life! They sell you a fake sense of security when really it’s just crappy equipment that you pay for and then can’t actually use without their crap service. They trick you into contracts that are impossible to get out you unless you pay them thousands of dollars.

The ADT wireless accessibility seems to go in and out sometimes. It has to do with the guest wireless option versus our own wireless option, so we’re trying to figure that out. We’ve called ADT, and it fixes for a little bit and then there’s a red notice saying there’s something going on there. But we’ve ignored it and it doesn’t seem to affect the system too much.

The ADT system works good but it’d be nice if it was less expensive. Customer service has been very responsive and I would tell others it’s a good choice.

It's all been good. We've had ADT for years. We had an upgrade this last time, more motion things put in, and new equipment handling it.

I like it when it works, but it hasn't been working lately. My doorknob or my door camera doesn't work. I've tried to program it myself. I've gone to the website for help, but can't figure it out. It's just frustrating. I contacted ADT a couple of times, and sometimes it's almost impossible to get through to someone. So it really hasn't been an easy situation to deal with at this point.

I'm not happy with the service. The lady who sold me the product sold me some cameras when I first moved into my house. She told me I could get out of the contract any time after a year. Then, come to find out, it's three years. And she was really rude to me. I don't use it enough. Then I had issues with the front camera. It was part of the ADT, but she was selling Ring cameras with her bundle. The camera stopped working, and then the screen for the ADT that I got by my back door stays on constantly. I can't get it to turn off. I don't know what's wrong with it. I tried to contact her because she had the service guy come out and do all the installation. I'm not happy with it. I wanna cancel it. It'll be two years this April. I'm just hoping to buy out of the contract. If it weren't for the salesperson, I think the system would be okay.

The system isn't working good, the door camera is sort of an issue, but the other one is great. I appreciate how you guys give me a call when the alarms go off. That's all good. ADT is overall awesome. The only thing that really caught my attention right here is just because of the circumstances why I'm leaving, I didn't wanna leave, but that cancellation fee did throw me off a little bit.

I had ADT years ago, and then they pissed me off. I had a problem with my door going into my house to the garage, and I called them out twice. They fixed it twice, and I went on vacation for a month. I come back. I had 6 citations. False alarms, so that kind of torqued my jaws. They compensated me with cash for half of it I didn't have to pay for several months. Everything is taken care of, so I'm back. I'm satisfied.

I’ve had ADT since 2004, so a long time. My current setup is a bit iffy because I need coverage around the whole house. I only have a Ring tone in the front and I also have it set up on my phone. But every time I try to use the app on my phone, it doesn’t work. I need to either upgrade or do something different. I definitely need to improve the security system around my house.

I've been with ADT for about 20 years. The service has improved considerably, they respond much more quickly and actually come out to provide the service.

I’ve been with ADT for three years. It's a well-known brand, but I didn't enjoy it. When I first signed up for my security system it was easy and I felt genuine with the installation team, but I realized I had two different ADT representatives who were competing.

Our ADT system works really good. We have our issues every now and again with the sensors needing a battery. What stinks the most now is when you need to do something, you have to do it virtually. Whereas before, they would have a technician come to the house. I'm disabled. I was trying to get something fixed not too long ago, my husband was traveling for business, so I had to wait for him to get back home so that he could do the virtual, which is ridiculous. If the technician could come to our house like before, I would have had it resolved sooner. With customer service, sometimes it's a long wait to get to someone, but they help you out pretty well.

The service is great. The cost has gone up to over $70 and for a man on fixed income, that's quite a bit of money, but I did keep it. When I wanted to upgrade the system, I thought ADT was gonna give me a deal on getting a better system, but as it turns out, it’s expensive and it’s very hard for me to pay that kind of money. So, I don't even know why I keep them because, theoretically, I don't really need them in a sense or way.

I’ve had ADT since 1986, and my experience has been very good. Four months ago, we had an upgrade of the whole system and we’ve had a wonderful time with them. Everything has been good, and they are very professional people. We still have landlines and even then, the service has been very good, too. We love them. I’ve told many people about it and I 100% recommend it.

I am not pleased with ADT’s services. I’ve had a security system with them, and when my contract was up to close out, I was supposed to be closing and they would not let me close out. So, I had called them about how my bill had gotten too high and the lady told me that she could help me in bringing my payment down. And I didn’t sign any papers because this was done over the phone. So, she did that, but then they said she signed me up to ‘27. I was ready to come out of the contract in November of ’24.

We’ve been with ADT for a long time. The sales rep we talked to in getting our service started was knowledgeable. The techs have always been good when they come out. The service package I am paying for meets my expectations, and they are a good company to use.

I knew ADT years ago. They were always awesome. I had my alarm replaced last week. Although it gives trouble to fix because things change and it's technology, their workers were awesome. They did a very good job.

My experience with ADT was not good at all. I had two false alarms, and I tried to get someone to come out, and they were gonna charge me to do it. I had the security service. The police went there when nothing was happening. So I dropped them.

I got ADT when my husband passed away to feel secure. I had it installed, and I wouldn't sleep at night without it. Everything's been good.

ADT is still doing a great job. It's been going off a couple of times, but they corrected the problem while I was away. They did a good job. It's a good price, and it covers a lot.

ADT is exactly what I expected. It's working for us. It worked out as I had expected. They've been really good, responsive. It's been so long. We haven't had a false alarm in over 10 years.

My mom has ADT and she had a good experience and hasn’t had any problems. I also had Vivint before, I liked their equipment, but their customer service and technical support were terrible, so I left. At the time, I was a single parent and didn’t really know what I was doing. My mom suggested ADT, even though her system only has window and door sensors, no cameras. She never got the referral credit because I apparently did it wrong, which was annoying. That was the start of what I should have known would be an ongoing nightmare, but I moved forward.

I was a customer of Spectrum Security, but they decided to discontinue their service. They recommended a few companies, which I researched online, and I found that ADT offered a better product and higher satisfaction. So I chose them. The system works fine, and the representative from sales and installation was terrific.

I’ve been a customer probably for 10 years. The last four was in Temecula. We found out about them through a salesman that came knocking at our door when we lived in El Centro, and we had been looking at security systems. My husband was in law enforcement, and after looking at various companies, we decided on ADT because of the cost and the equipment that was being provided.

I’ve had ADT since I got robbed back in 2017 until now. The guy came in and told me, “There’s no way to hack you,” and in the same breath, turned around and told me how another person was hacked by an employee of theirs and the guy was watching the kids. He was nice but he was a liar too. I had 13 different devices on my thing and they made me pay for another security panel for my security panel getting hacked. I had to pay $380 for that. And then now, my thing is going up each month and it’s the same kind of panel as I had. That was the first time I’ve ever put a bad review of anything on anybody.

They offered to me a lower price than I was paying at Brinks. But come to find out, it’s also a lower service. My service with Brinks was wired into my system. My service with ADT is internet-based. That to me is a huge down step. The system covers my house and the main panel performance is expected. We opened the back door a couple times and it went off. Truthfully, I felt more secure with Brinks, and I wished I have never switched. Still, getting in contact with an actual person is about as easy as it is with anything else. They were good employees and they did a good job with what they were assigned to do.

The person that installed my ADT system was helpful, and the services have been great. The price, however, could be a little lower.

Four years ago, our realtor on the house we owned before this one put us in contact. So, we went by reference to the realtor. The signup process was easy on the first one, while the second one was a disaster. The first installation was also good, but when we sold that house and transferred it to this house, it was not a good experience. In terms of features, we didn’t get the majority of what we wanted, so I’m not a big fan.

We went by ADT’s reputation, and selected them. The package is fine. This past time, customer service has been wonderful, but in the past, it’s was okay. My issue has not been resolved yet and it’s been a recurring issue. And I would like to have someone come out to my home, but I’m always told to either call or to have a virtual type of support, and I am like, “Why can’t someone just come out and fix it?” I would like to see ADT include that flexibility being included with my fee, and also the hours to be flexible for people who do work.

My daughter has it, and I also chose ADT. The package is working fine. However, I’ve had similar service for a cheaper price.

Our experience with ADT has been good. We had them in Atlanta before we moved. We like that it is an easy on, easy off, and we also like its Wi-Fi connectability and the service if I need it. We have good security service with them, and that’s what I rely on.

We’ve been a customer of ADT for than 20 years. In two or three houses we’ve lived in, we’ve always had them. Customer service and the installation team have both been fine. We had always, however, wanted their price to be lower. But we are satisfied.

The previous alarm company I had was sold, and the service went to zero. I was familiar with ADT as a security system, and they were a little cheaper, too. I've been with them for two or three years. During installation, we went fairly well with getting to learn about the new system because we were reusing a lot of the old system. Within the last three or four months, I’ve spoken with them at least three or four times, and the experience has been very good. They're very knowledgeable, like the technicians who have been here. I also use my phone a lot of times to arm and disarm.

ADT is a good company, and they provide nice service. I decided to get a system because I had some thieves around my house. I like that if I go to the house and I forgot my alarm is on, it goes off and they call me right away and I tell them it was my mistake.

I’ve had ADT for over a couple of years now. The representative was quite pleasing, and he made me think and feel that I would be safer using ADT. So, I went with them. I had my system upgraded as I had an issue with very first one that I had. The installation team was nice and friendly. They were not where they were all over your house, and they made sure that you knew what was going on with the system, how it worked, and what the different codes are for. They explained everything.

I’ve had ADT since I’ve lived here, but it’s very expensive considering the alternatives. There are many different ones that are much cheaper. Fortunately, I haven’t had to have any problems with it, and their website is okay. The people, including the young installer, have been nice. They’ve also given me many discounts, and the rates have been reasonable over the years. Our sense of security has been better. We’ve set it whenever we’re going to LA where we also live, but a lot of times, we don’t use it.

I’ve got two cameras, one of them works well and the other one doesn't, so I'm not happy with that situation. I've had ongoing problems with one of the cameras and ADT can't seem to do anything. It’s so blurry you can't really see anything. It saves certain videos, but it doesn't save enough of them. It records a video every minute, so if it rains all night long, I've got 15 videos of rain dripping, and then I can't record anything else for a month or two. So that’s not good ‘cause if something big happens I wanna be able to see it recorded. And the way the price keeps going up, I don't like that. It went from fantastic when I first got it to just barely on the good side now and going downhill.

I grew up with ADT. As a little girl, my parents had it and it's the only thing I just ever knew. My experiences have not been so great in the last couple of years and if I wasn't on a contract, I would have left already. I don't like the cameras at all ‘cause it’s very difficult to get a clear picture. I have doorbell, driveway and inside-the-house cameras, and they're just terrible in comparison to other cameras that are out there. The cameras are a big one for me because I have kids and I need to be able to see what they're doing, and it's sometimes difficult to get a clear image. I used to get phone calls if we accidentally set off the alarm, but I don't seem to be getting those anymore.

With ADT, I call a number, there’s no telling where that person is and I have to talk to different people. There’s a group that does this, and it’s a group that does that. I have to wait for this group and that group, and it just drove me nuts.

We’ve had ADT since 2006 and never had any issues with them. I’ve never had a problem getting in touch with anybody. They’ve always been very helpful when we had any questions or issues, especially with us being older folks. Their whole system works. When we forget to turn it off and we walk through the house, the alarm will go off. Next thing we know, phones are ringing. They also called the police to the residence before. It’s nice to know that if we’re not here and something happens, we’re gonna get a phone call and it’s gonna be checked. That’s a good feeling, knowing that the system works.

We’ve been a customer of ADT for about 30 years. Their customer service is great. If I’ve had issues and they can’t address it, they transfer me to somebody who can. Their techs are here when they say they're gonna be here and they get done in the time they need to. They also give me recommendations but never try to sell me things. They just either fix a problem or install something new. I’ve had a great experience with them. My alarm goes when I come in, and the phone starts ringing. I have the app on my phone, so if I leave the house and forget to set the alarm, I can do it on the app.

I had a pretty good interaction with the ADT salesperson. But I wasn't happy because the installer I didn’t feel like he explained things really well. I was sort of in a hurry then. I also got this other pad thing, and I didn’t know what that was about. He told me to just read on it, and I don't like that because I’m a hands-on person.

Our ADT system works great. I purchased it from a franchise rep down in North Carolina because he had a special deal going on for veterans. He was very professional and personable. I come from a security background, and when the installer came to install the service, we worked together to come up with a system for the house. I only have one thing left to do, which is to interface my cameras with ADT, and I installed those myself.

I’ve had ADT for over 25 years. Over time, the equipment aged, and I started having problems with a door sensor. It took two or three service calls before an agent finally told me I needed a new system. They offered to put in a wireless system that will address the issue and gave me a big discount for being a long-term customer. They offered it for $500-something, but by the time it was installed, it was like $2,000. It was dramatically different, and it was kind of a bait and switch.

Our Realtor told us about ADT. The sales representative was good, and the installation team was fast, knowledgeable, and showed up on time. The setup was quick and easy, and the service is good if you have kids.

ADT is something you need to get for security if you have any elderly person or anyone in the home that’s left alone. The system works and functions well, though the only problem I have is replacing the batteries. Plus, I have a second backup system, a Ring door system. It has a voice recording that you get when you open the door and enter and exit that says, "Front door open" or "Garage door is open," which is my favorite feature.

I've had ADT for about 30 years. During that time, I haven't had any interactions with customer service. The system works fine. I've never had any problems with them.

The previous owner of my home had ADT and I felt it was just easy to use the same one. The representatives have been nice and helpful. It hasn't been difficult to contact them.

I've had ADT for a while and it''s a good service for the monitoring part. It's just easy to use. The monitoring functions are good, but the outside cameras are not because they don't last long. They go down about every two to three months, so I have to make a call for ADT to come out and fix it. It's not too hard to get ahold of somebody to answer the phone. But the last time I had scheduled a call, nobody ever called. So I canceled ADT.

The sales representative from ADT was very knowledgeable. The installation was also awesome. Their installer was quick, professional, and we were pleased with it. The service package met my expectations.

I’ve had ADT for a very long time. I heard of them through my company, which was using them at the time. Once I purchased my home, I just chose them. They did all the monitoring and licensing, so I didn’t have to get a burglar alarm license from my town. They handled all calls when fire or burglar alarms went off, which was one of my main reasons for going with them instead of another company. The technician was cool, came in, did what he had to do, and was in and out in about an hour.

One of our neighbors has an ADT system, and so, we talked to them. The sales representative answered all our questions and was very clear about the advantages and disadvantages of the different systems and where to place the sensors. We like the system a lot. The only problem we had is we weren’t given a manual when they installed it, so we have problems knowing which sensor controls what.

I've had ADT for years and years on my farm. I have not done any upgrades recently, and I’ve actually decreased some of my services. Overall, I’m not very satisfied because I’m out in the country in southern middle Kansas, and the closest service guy who installed it is a contract guy from Wichita, about an hour and a half away. It’s very difficult to get someone to come and service it. When I purchased this for the farm, I assumed that as long as I was under a contract, my equipment was guaranteed to operate. That was a misnomer, because one of my carbon dioxide sensors went bad after 5–10 years, which is normal. I called to get it serviced, and they said it would be another $150 for a new sensor. I was paying a monthly fee, and they didn’t guarantee their equipment, so I eliminated the carbon monoxide sensor because I don’t have any gas in my barn anyhow.

ADT was giving us a deal at that time, so we went with them over a different security provider. My experience with them was fine, but I did have a problem with the storage. It wasn't recording, so we had to go in and delete some of the videos that were on there, which was a big issue.

I've been with ADT for quite a number of years and I'm satisfied with the service. The tech reps that come out here are great, but the people on the phone trying to get to the tech reps are terrible.

I’ve had ADT since I lived in my house. Since it was installed, I haven't had any problems. Everything went fine.

If I could give zero stars, I would. I purchased a package from ADT that promised full coverage and worked fine for a few years. When the technician came to install the system, he recommended adding a keypad door lock for better access and the ability to control it from my phone. I agreed, even though it was pricey, because I wanted better security.

I thought ADT was gonna be a good service, but it stinks. It doesn’t give me what I expected at all. I've had a security system before that I was very happy with, it’s just that it had become old and antiquated. This new modern stuff is for the birds. And I never get a call that my alarm has been set off even if it has, so mostly it just stays turned off.

I’ve had the ADT system for a year now, but I’ve had it before. The guy who installed it was nice. I like having the alarm system ‘cause I have my kids in the house sometimes and it's easy for me to control if they're in or out. I called them to let them know that they were overcharging me, but I didn't get a response.

I've always had ADT. It was in my house when I bought it 25 years ago and I've had it since then. I’ve had my system upgraded, it went fine and the system works well. The price has gone up a couple of times and they’ve charged me for two things, though I'm not sure what it was, but I guess it's keeping with the times.

I’ve had ADT for several years. The installers were nice, installation went fine, and customer support has been okay. I have no complaints.

I had ADT for years at a different residence. They gave me a better security system and a better bargain at the time and I was confident the equipment they had would work. Installation was simple back then. They just came in and set everything up within an hour. The system works well, but sometimes the cameras outside don't pick up well. It might go for six hours not being able to pick up anything and then they'd get right back. So, it’s been up and down.

Not totally satisfied with ADT. The system is very sporadic. Sometimes it bombs out completely, and sometimes it works beautifully. And when you get on the phone with them, they go on and on and on about pushing little buttons and all that sort of thing, and almost unintelligible. We get a guy to come out here, he checks it and he says, it’s our internet provider’s fault. We get the internet provider to come out, he checks it out, makes sure that it's working perfect. And then we get ADT back, they finally get it going, and then it starts working. So, it's been hit-and-miss. But for the last two weeks, it's been working fine. There are times when it hasn’t been working fine and it’s been very frustrating. Customer support has been very helpful, and I know they know what they're doing, telling you to press this button, and this will change, blah blah blah. Usually, my wife does it, but I don't have the patience for it. I got on one time, and they sent me to a technical person. I got a lady on there, and she went through it all with me and gave me this bit about the difference between the landline coming in with our internet and the signal from the post, from the tower, and it worked for a couple of hours, and then it didn't work. It's been very frustrating at times, but there have been times it works perfectly.

The sales representative from ADT was great. She kept in touch with me during the process because I told her we hadn't moved in yet and moving would take a while. She called me back and continued to make sure that everything was okay. Then when we finally moved, she was available to talk whenever I needed and walked me through the process quickly.

I have been with ADT for over 10 years, and my experience so far has not been very good. The system is outdated. I don't use it anymore and wanted to get rid of it. They gave me a bunch of upgrades to stay. I had to take multiple days off work to be there for the technician to do the upgrades. They gave me some cameras and then extended my contract for about three years, which I didn’t want.

ADT has a more advanced system than the other ones. Like, if you have the front door open and you have the alarm on, the alarm goes off if someone comes and opens your door. I learned that the hard way, and it just works very good. My favorite feature is that I can get it on my phone and see if my door is unlocked or if I forgot to put the alarm on. If I’m at home, I can also alarm it for a home stay.

I've had ADT for maybe 10 years, and about a year and a half ago, I called because of some upgrade programs. I talked to a lady who explained everything to me. I asked her a half a dozen times if this was going to change my monthly bill at all, and she said no. To get into the program, I had to pay a $99 fee.

Originally, I had Brinks. ADT bought out Brinks, and that's how I ended up with ADT. The features and services are satisfactory. The problem is with the camera on the front door, the doorbell cam. It doesn't work well in cold weather where I live. It's just not built like the other one I had before. The Ring camera works better than the Google door cam, but that's no longer available. At first, the pricing was reasonable, but now everything is so expensive. You have to pick and choose, and it's more expensive than the other.

We are not happy with the service of ADT. We had problems with the Ring bell. It's not working properly for around two years now. Their technician came in to check in that but he had no stock for the new device. So, he changed it three days later but unfortunately, it did not work. I called ADT and sent emails but nobody answered me. Their service is not good.

I purchased my new home in 2021. I entered into a 60-month contract with ADT because it was more comprehensive and it was their more affordable option, or at least., I thought. I financed the equipment, which added $12 to my monthly plan of 70.89. I was 3 years and 4 months into the contract before my mother was diagnosed with advanced cancer, I moved back home, and became her primary caretaker. I maintained service until a tenant moved into my home and I immediately cancelled service. The company charged me the remaining equipment balance of $211, seemed fair, but I have no use for it.

Everybody I talked to at ADT, for the situation I had, has been really nice and very helpful.

I have difficulties with my garage opener and with my front doorbell camera being offline constantly. The doorbell system itself just randomly makes this ringing noise and it doesn’t stop. It will go on for hours and sometimes even for days, which is very frustrating.

The sales representative lied to me. I was looking at the papers and I saw something that said 36 months. I asked about it and he said that just means they're gonna bill me monthly. Later on, I found out it was because I had to keep it for 3 years. With my income being fixed, if something comes up, ADT would be the first thing to go for survival purposes. And if you cancel, they still want their money. I was told that I had three days to cancel, but if I hadn't been lied to, I wouldn't have gotten the system at all. The person getting the service should get the contract and it should be explained. Because when I did read it, it had four or five paragraphs that it was referencing. The person should be required to go over those paragraphs and they should do that before they have to sign anything.

I had worked at a company that had ADT before and I knew we had good service with ADT. So, I looked them up and I called them. The lady that I talked to was super nice and very informative. I really felt like I was getting a good product when I talked to her. I had three different technicians here at my house for the installation. One of them was very good. He installed the sensors. They didn't bring all of my parts when they came the first day. They didn't bring the motion detectors and they were going to have to come back.

ADT offers dependable home security with smart-home integration and professional monitoring. While customer service reviews are mixed, the system itself is easy to use and highly reliable. Ideal for homeowners seeking long-term protection.

The sale person came out to my house and sold me 2 camera and 1 doorbell camera but the camera doesn’t work until the person is gone. I call them back to come out to my house and check the cameras. They said it will be a service charge. I said no way am going to pay a service call on a new system so I said am not paying ADT breach of contract. When my contract was over now they turn off my system that I paid 70.00 dollars a month for 3 years. My contract is over now they want me to pay another 80.00 to keep my system working. Stay away from the company. They is a big rip off. Stay away, stay away, stay away

I am writing to express my deep dissatisfaction with the way I have been treated as a long-time ADT customer. After four years of loyalty, I am shocked by the poor customer service and the unfair charges imposed on me. Recently, my internet went down for a few hours, and when it was restored, my security camera stopped working. ADT replaced the camera, but without my authorization, I was charged an outrageous $522. This charge is completely unfair, and I was neither informed nor given an option to refuse it.

I received an installation this past Friday. I was charged 6x the amount discussed in my plan. When I originally saw the hundreds of dollars taken out of my account I was floored. I have spoken to over 8 different people from account management to billing and Its never ending. Every time I ask for a manager or an escalation, I am told that no one is available. I am currently on the phone with customer service, Ms. Lawanda J. and she should be the manager as she has been very effective in finding a solution. I was charged 100.00 each for (3) glass break sensors that I specifically told the installer that I did not want. I have been with ADT 14 years and today I am literally disgusted with the lack of knowledge of some of the employees with this company as well as the installer.

Just as I was thinking about canceling my account with ADT because I barely use it, I got a call at work telling me my carbon monoxide detector was going off from ADT. I had a leak due to the fact my furnace needed to be cleaned out. Fire department was sent out. Thankfully my cats were fine. Completely changed my mind about canceling it.

I spoke to ADT multiple times over past 6 weeks and I have been told different answers from everyone. I had an account open for almost two years and when I moved I was told I can continue to make payments on my account month to month which I had no issues with. Without communication they charged 1200 dollars 3 months after I moved with intention of charging 2300 more later that month. I called and was told I had to pay off full balance because new home owners took on ADT and two accounts can’t be opened in same address. I was told over past 3 months I would have no issues but randomly now there is.

This is the worst home security monitoring company imaginable. I paid over $3,300.00 and the system has not worked since it was installed over 2 months ago. They have consistently delayed refunding me money. They are in breach of their contract and are putting my family at risk with no security. Don’t try to reach them for an emergency. You only get a voicemail with a 5-15 minute wait time or told to go to their web site. Leave a voicemail and they never call you back.

I've been an ADT customer for decades. I recently moved to a new home, which has a one year monitoring service through another company. Because I was not continuing with ADT, they are enforcing their contractual right to have me pay the unamortized "equipment cost" from my last home which is still more than $500 after 3.5 years. If you decide to use ADT, be very careful about how much "equipment cost" you agree to let them capitalize into your contract. They inflate the cost of the equipment significantly, compared to the market price for security equipment and they will not budge on waiving any portion of the unamortized balance if you terminate before the end of your contract period (5 years in my case). So, I am paying it, but I will absolutely never have ADT near my home or business again. A customer for decades, but a customer no more.

I have been a customer for approximately 4 years and as time goes on the service and quality has progressively declined. When I first purchased my system, it was great but recently they are not even calling if an alarm is showing on the main screen. I attempted to call to fix the problem, and they are not helpful. I have had alarms on the panel and have not received any notification from this company. I no longer even turn on the alarm at night. It certainly doesn't make me feel safer I find lately it is a waste of money. I would not recommend this company as customer service and tech support has declined significantly in the past year.

I have had ADT for many years. Had a few issues, but this year they increased. I had a technician scheduled, didn't show up because he was never scheduled, as I later found out. I asked for the technician Brandon, who did great work and provides great customer service, again another scheduled time for him... Same thing occurred. Spoke to a manager, Marcus in Boca Raton, who definitely requires more customer service training. Spoke over me and was rude. After this occurred more than once (conversations with Marcus), my cost per month for service was increased. Retaliation? I have read many reviews on other review sites, mainly about the lack of customer service from the phone numbers to call online. Marcus won't share who is his supervisor!? Do I need to buy ADT stock to be heard and treated with respect? I gave 2 stars for Marcus, but the technician Brandon would receive 5.

I've been an ADT (formerly Protection 1) customer for over a decade. In April of 2024, ADT lost the ability to monitor my system. This basically means that although I was paying for monitoring services, ADT could not and did not monitor my system. In February of 2025, my alarm went off in the middle of the night, and ADT did not call me or dispatch law enforcement. The next day I called ADT, who confirmed they hadn't been monitoring my system for the last 10 months and then tried to upsell me on a new system, stating this would fix this issue. I was agreeable to the new system but insisted I was credited the amount of money I paid for monitoring since I had paid that amount for 10 months without actually receiving service. It's been 27 days since I first talked to someone at ADT, and the issue is still not resolved.

Terrible System. Had to cancel early, hit me with all sorts of "fees". Called constantly, would NOT LEAVE ME ALONE until I could afford it. HORRIBLE PEOPLE, HORRIBLE BUSINESS. I am being forced to give them a one star; if I could it would not be so high.

After Google shut down Nest Secure, they referred customers to ADT, promising a seamless transition. I took the bait. Big mistake. ADT shipped me a box of so-called "equipment," and I set it up, expecting everything to work. Instead, nothing did. My Google devices? Completely undetectable in the ADT app. So, I called support, and here’s what I got:

Terrible service with contract, pay a monthly fee for insurance on equipment but anytime there’s a problem there’s a 99$-129$ charge to come look, ADT is not worth the value and contracts are hard to cancel. I do not recommend.

Terrible Experience with ADT – Ongoing Issues and Poor Customer Support. I have been an ADT customer for over 20 years, but my experience over the past year has been nothing short of frustrating. After spending thousands of dollars to upgrade my alarm system, it has never worked properly. I have had multiple technicians visit my home on numerous occasions, yet no one has been able to resolve the issue.

Our "new and improved" system was installed on 2/12. Or should I say, partially installed. They missed alarms on four doors and one smoke alarm system. They came out on 2/13 and installed the rest, although they did not set up the key fob that we use. On 2/14 one of the door sensors fell off and started going off. We figured out a way to stop it, and someone came out and fixed it. But on 2/21, the alarm from that door went off when we were not home and the police weren't called. We have not been able to reset it, although I called. Now that door is permanently bypassed, the door a burglar would most likely use. I went through social media and they said they would charge $59 to come out to fix a brand new alarm system that has never worked properly. Apparently this system is not even monitored, so what good is it?

I am so disappointed with ADT. My sister, my son and I all have ADT. My son referred me and was told that he would receive a $200 gift card. Somehow the represented messed up my initial order but still instructed us on how to get the

Worse company ever, they tell you there is no contract but that you have to sign something just while paying for the system. I paid for the system and cancel and they took 1000 dollars off my account because I violated the contract. I even sent them a recorded call where they told me there is no contract. Also their 6 month money back guarantee if I didn't like the service, they asked me if I read the final print, even though the sells guy told me it was if I wasn't happy with the service, also recorded in the call. They pushed and pushed even after I called to cancel within the first month because the service sucks.

After some days they resolved the situation linking the Nest services. However, Google cameras are not linked to the ADT system, and ADT camera are not linked to the Google Nest.

Horrible customer service. Horrible service. They took money from my account for almost two years and then they sent me sensors that don’t even work and then a bill with equipment fee. They are thieves. Don’t ever trust them and don’t believe what they say at all. Unprofessional.

I have been an ADT customer since 1996. I own a building and have used their security systems for all those years. In August 2024 I sold my building and canceled my account with ADT. I was told that there was a 30-day cancellation policy which I acknowledged and paid the account balance for the 30 days. ADT continued to bill my account after 30 days and continued to receive payment through the auto-payment system. I have called ADT October, November, December, January and February because ADT continues to bill me and despite my canceling the account and being told that it was not closed properly.