ADT Reviews

We've been very happy with ADT. Any time we accidentally set off the alarm, the sheriff was right there. I wish it was cheaper.

I've been very happy with ADT. For 32 years, I've been very satisfied. Any time that somebody opened the door or we forgot to turn off the alarm in the morning, it would go off within seconds, we would get a call from ADT. But with this problem, I couldn't get ahold of them. I've been trying to reach them and that hasn't happened. We live in Tuolumne County which is directly east of Sacramento, our capital. Our county has put their fire alarms in the hands of some company in Los Angeles. I came home from being away for a few days, had a letter from this company in Los Angeles stating that we had not registered our fire alarm. I called them. They wanted me to send them $29. It's not the $29 that makes me mad. It's the fact that I don't have a fire alarm. I only have a burglar alarm. We've been in this house for 32 years, and I've paid my quarterly bill. Nothing has been said about a fire alarm.

I got a dead battery, and ADT has been notifying me on my account but no one called me to inquire about it. That irritates me. For $32 a month just for basic coverage, and I'm a USAA member, that's ridiculous. My system was down for three days during the storm, and they charged me the full price. My electricity was off. I had a dead battery. I call it very unreliable.

ADT has worked. I just had troubles here and there. For example, what happened with the battery last year with one of the hurricanes where they tried not to send anybody out, but they sent a battery replacement for me to do it myself. Everything was well taken care of. The panel was in a rough situation to get in there and change the thing. It was tight to work with. But I got it figured out. I would leave the house, close the garage door, go to the car before I set the alarm. Every once in a while, it wouldn't work. Someone else had told me it's because of the aluminum that they have on the outside of the house. But most of the time, it seems to work.

Everything's good with ADT. I don't have any problems with it. Their rep was super nice. I did have SimpliSafe, which I didn't care for. That changed over to ADT because I've had so many people tell me that they were good.

ADT is a reliable service. I had a different company and I wasn't happy with them. So, I switched to ADT. Their reps answered all of my questions and helped me through the problems we were having. A tech did come out and put a new panel on. Overall, I'm happy with my service.

ADT is a good service and you ought to have some service. Once in a while, something on the keyboard wouldn't work. I had to get walked through it. Sometimes people have come and put in batteries or done things like that. Every interaction has been a routine maintenance issue, and was handled efficiently as well. It was very professional. The issue was solved quickly. ADT works well for me. I'm very satisfied with it. It's easy to get in and out.

ADT has been great. I've had them for 40 years. It was Brinks when I first got them when I lived in Benicia. And over the years, it's changed. I made a little bit of upgrades but what I have does the job for me. They've grandfathered me into a price, and I don't need anything any fancier than what I have. I stayed with them because of the price. I paid half of what it costs people now. I had a false alarm one time when I was out of town, and it happened to be that they got their words crossed. It was actually some other resident that it happened to. And for some reason, they showed that my back sliding door had been opened, but it hadn't. So, that was the only time that I had a false thing.

ADT is a great company. I'm sure that they have newer, more fangled things than my alarm system because I still have a keypad. I see flyers and mail stuff that I get and commercials where you can go wireless. Somehow we can hook it up to our phone, but that's not how I roll. If I had a problem with something going off or something on my keyboard, I called and ADT scheduled an appointment. They troubleshot it if they could from their location. But if they couldn't, they would send somebody out. When my bill got too high, they saw if they could offer something because I've been a long-term customer.

Nothing's impressed me about ADT. It works some. I can set the alarm, but I don't think all the sensors are right. I can't see one of the ones on the side of the yard. They said it was our internet. They couldn't read the internet. So, we put in a router down there right by the door, and it still doesn't pick up. They can't see all the cameras. I emailed the rep and told him what was going on. He never responded. So, we've been in limbo for a few years ever since we got it. We just moved in four years ago, and we went with ADT. I spent a whole week, when we moved in, with the technicians. The entire week of my time was taken up with them. They couldn't get the cameras to go. They put another sensor in the garage because there's a door in there, and it kept going all week. I tried to get work done, but I couldn't. They were asking me questions. It's a new house for us. They used part of the old system that was in.

We use ADT and we're happy with it. Conversations with their reps have been fine. The house we're in now has wireless sensors. When we changed out a backup battery, there was a system of things we had to connect. At first, ADT wanted to have technicians come out and do it. Eventually it was, "Can't you just tell us what to do?" We found out we could. It was a hassle to have to call ADT and have them to come out to do it. But once I found out how we could do it ourselves, it felt much easier.

For anybody considering a security service...RUN from this company. Their equipment does not work half of the time. When you call for a service to fix it, they charge you on top of their monthly service fee. When you call to cancel, they make you wait for a half hour after they say the wait is two minutes. When you cancel, even after your equipment hasn't worked for a year, they charge you for the next month. They say they will send a service person for free and then charge you again. Santiago and her boss Yaslym EE#**, cannot answer the simplest of questions and have zero quality empathy, and their boss, Sebastian, hides behind them like a coward. This company needs to be investigated for fair consumer practices. DO NOT USE THEM. They sent out a tech who did not arrive in the window, left the picture below, and then told the story, saying that this is what he found.

These individuals are deceptive and give misinformation. Avoid them unless you want to be trapped in long-term contracts and deceived. We had a three-year contract at one of our business sites. I inquired if we could transfer the service and contract to a new site if we moved, and they affirmed. However, upon moving, during the installation of sensors, which we owned, at the new site, they presented a tablet for me to sign, supposedly for the installation. They neglected to mention that in very fine print, they were extending the contract by another three years. We discovered this surprise when our original three years were nearly up, and we intended to switch to a month-to-month service. They claimed we signed up for an additional three years when we moved.

I've had ADT for 14 years in this house but I'm looking for another company right now. It’s been horrible dealing with ADT. I can’t turn on my alarm because it's showing a default in the garage door. I bought a battery and replaced it and it’s still not working. When I call ADT, the reps tell me to do all of this, turn this off, and just the system. It's still not working. Then they tell me it's $49 for somebody to come out and fix it. I shouldn’t have to pay that when I'm paying ADT every month.

I’ve been protected by ADT in this present house for seven years and the experience has been good. My sensor wasn't working and the tech told me how to go about repairing it. He was very helpful. He walked me through over the phone but it wasn't quite that way and I ended up having a friend come and do it. It took a little bit more than what I had anticipated but I got it done and it works fine. I have a very good sense of security with ADT. I was putting a floor in and the tile cutter I was using caused the fire alarm to go off twice and the fire department came out.

I like the feeling of security with ADT. I've spoken with the reps a couple of times and they've been very professional as well as the techs. When my Wi-Fi goes out in my home, the system beeps to alert me that it's out. ADT is on top of it and I appreciate the cost. It's affordable for me.

I DO NOT RECOMMEND THIS COMPANY!!! This ADT is Very Bad customer service. I had I told them someone broke in. They did not care. I cancelled my service with them and they still Charge me the full amount. Almost $1,0000 for nothing. They don’t care about people. Be careful with this company. They're not here to protect your house And They don’t care to listen. They're all about the money. They're not here to protect your house. They Lie. So think about. Before you sign a contract. Very poor Company. I do not Recommended This company.

ADT was partnering with the development that I was moving into and when I talked to their rep, I felt a little pressured. But that’s a salesperson’s job. They were selling a product. If I had thought about it somewhere, I probably would not have gone with it. But now, I'm in a contract. It was at a time when I was buying a house. I had a lot of decisions going on and I wish I had taken more time to think about it. The installation team was okay. They had their sales pitch but I was able to talk it down some.

The customer service of ADT has been good. I've had a good experience with them. Our first system went bad, and they came and put another one in. They put some window things on the front porch and they put the fire extinguisher thing on it we didn't start with. We paid for it for a year before I found out.

I trust ADT. I like them. When I need them, they're there for me. They treat me well. I’m satisfied with my package as well.

When I tripped the alarm, they called me and made sure everything was okay. I feel pretty secure when the alarm’s on. My only complaint is that I've changed the battery on two of the sensors and on the main unit when the backup battery went bad. But it wasn't too hard. I looked it up on YouTube. If others are looking for a reasonably priced system and monitoring, they should go for ADT.

The ADT sales rep I worked with was very professional and able to answer all my questions. I've had the system for 10 years now and I'm overjoyed with it. It works fine. I have the app on my phone and I'm constantly on that. I've had problems with the devices. Then I was having issues with connection, but they were able to resolve all of those. They're starting to go up on their monitoring prices, which I'll be keeping an eye on. But other than that, there are no issues.

I previously had ADT, and we switched from ADT to another company. Then we went back to ADT. They had a more up-to-date system with their app. It was just a better fit for us. Their customer service has been outstanding too.

My ADT system has been fine. I like the ease of controlling and turning it on and off and setting it. I've only had to call them once or twice and my experience was fine. The system has worked fine and they've responded if the alarm has gone off by mistake. It's been a good system and I'm quite pleased with it.

I have been a customer of ADT Blue for 3 years and have had nothing but consistently poor, and in some cases, negligent customer service. They recently had a system outage but did not send a text to customers letting them know. I couldn't get my system to disarm and I was virtually trapped in my home. This was at 7:50 in the morning and I couldn't get anyone to even answer the phone until 8 a.m. as "they don't work nights." Then I had to wait over 2 hours to actually speak to someone and they told me they would find out what the problem was as they had no record of my even being a customer! I was left on hold for over 45 minutes before I finally hung up and now have no idea how to resolve this as each time I call there are at least 45 people ahead of me or so their message says. PLEASE think twice about purchasing from ADT as they really don't care about their customers no matter what their logo says.

I was a customer of ADT for 10 years. They kept bumping up the prices for the same service and they never bothered to even talk to us or upgrade our equipment. Then I found out that I was way paying double the cost for the same services. When I asked them about it, they said they could now reduce the price. I was wondering why they didn't do it before. It's not fair. But the equipment is okay. I don't have any complaints about the service. It's just that the pricing was not right and it was never addressed.

I've been with ADT for three years now and my experience getting it was horrific and I had a lot of issues with it. It took them six hours to install it, which was outrageous and ridiculous. Then some of the sensors fell off the wall. It was one thing after another. Then something was wrong with the box. The guy didn't install the thing right, then I had an issue with the battery. The system kept going off at different times of the night. They finally sent somebody out to change the thing and the battery and it works the way it's supposed to work now. But I wouldn't recommend it to anybody. I wanted to get out of the contract and I was stuck in the contract. I was like, "Why am I paying for something that wasn't working right?"

I've had a great experience with ADT. They helped me when something happened when I had to reset the code. ADT is a great company. I only had one problem when I first got the house, they had to come back out. But other than that, I haven't had any problems with them. They also have a good price.

My experience with ADT has been good. I've been with them for 10 years now and it's worked out for me, so far. There was a brief period last year that it wasn't working out, but I called them up and they came and serviced whatever I needed to get done, and it's been working fine since then. Their reps were helpful. However, their customer service reps are hard to get ahold of sometimes.

We've had ADT for so long and I haven't had any problems, so far.

We've been with ADT for 30 years now. We live in a very isolated area. There were no houses around us back then. We felt we needed some protection, especially for fire protection. The ADT system has been excellent. It works. We've never had a problem with it. 10 years ago, one of the batteries died. It was beeping and we called. Somebody came within a day and replaced it. I feel secure with ADT.

The ADT installers were very professional when they came out. They also explained everything. The only downside to it is that you have the sensor, and then you have the thing that attaches to your window. It's too bad that the little lead or metal piece couldn't be a little thinner. Because I have knocked them off several times opening the windows, and I gotta retool it back on. But for the most part, I'm satisfied with my experience with ADT. I feel safe. We were gone for a month and a half on a trip, and we came home, and we never had an issue when we were gone as far as the alarm going off or anything like that with anybody trying to get in.

I had another company for quite a while, then they started going crazy on us and not doing what they should have done. I needed to change it and I went with ADT. They gave me a good deal and they came out right away. When they put the service in, they were very polite. I also asked questions and they answered nicely.

I like ADT. They are well-known and they seem to have a good system. But there were some things that I gave up when I went to them from my previous provider. Despite that, the ADT app is very intuitive and my experience with their customer service reps have been very neutral.

We were an Alder customer then we ended up with ADT. We still have the same system and they didn't do anything other than change the billing. We even still have the Alder sign in our front yard. We have ADT for six months and we don't use the system very much. I recently retired about the same time as they switched it over and there's someone at home all the time now. But if we go away somewhere, we set it. I've also tested it last week and so far, we don't have issues.

It would be really expensive to tear everything out of my house but I've been wanting to do it since the day the ADT system was installed. It doesn't really work and it keeps breaking. Customer service is awful and the technicians are really unqualified. The customer service reps can't do anything about any of the things that we need them to do. We've called to have somebody come out and fix our back porch light, which hasn't been working for three years, and every time somebody comes out, they tell us that it's not the light, it's the relay. So we put it in a relay and then it still doesn't work. And then somebody comes out and says it's the light. They said that all we have to do is restructure, but it still doesn't work. It's been a long time and I'm just giving up. There are so many things that I hate about this service and I would tell others to run very far away. from ADT.

They've always been nice. But I was trying to improve my camera situation and they put in Nest. I thought they were putting in Ring. Since we got Nest, we have never gotten things done right. We paid the money for them to send the guy out and they've sent guys out but the guy that really knew something quit the company. We still have a camera to our backyard that does not work. The battery goes down and we have no protection at all to see our backyard. This has been going on for about four years at least. Then, if they come, they are gonna charge me for the person to come out so we've just been dealing with it. I've told them we're too old to climb ladders but that doesn't seem to be working out. We just deal with it until the battery recharges. All we want is that when the battery goes down, it will hook on into the electrical so we'll have backyard coverage.

ADT is a good security company. After being broken into, I called them and the installation went really quick. The technician was informative. After hooking up everything, he wrote everything down on how to use the system on the card. I was really impressed with him. Ever since I've had ADT, I hadn't had no issues other than putting in batteries, having to climb up on the ceiling. The payment is not breaking the bank and I would highly recommend them.

A lot of ADT's equipment was already installed in our new build. Initially, when we bought this house, we had a salesperson calling to get us to upgrade, but they were really pushy and nasty. We had someone knock on the door and they were great. So, we went with them but then the person that called on the phone previously called us again and was like, "Hey, your builder has an agreement with us. You can't just sign with a door-knocker. You have to sign with us." I was like, "Your agreement was with the builder, not me." It was ADT, but it was like its own little side branch of it. It was weird.

I travel a lot and my wife is pretty happy to have the ADT alarm system. She likes the service. We had a technician come out and we upgraded some of the system, and we were satisfied. They were what we expected. ADT got new products out since we started with them. It's gone more wireless now. The prices have gone up as well. They are no better or worse than any other security system but with them, we have a monitoring system while some of those home systems are not monitored.

The reps were professional and knowledgeable. The installation was very smooth. They were courteous and quick. The system features are great. ADT is a great company.

ADT plays good cop, bad cop. I'll cancel but some guy will call me from some other number and he'll give me a deal. The deal will last for two weeks, and it's back to the regular price. The worst is the value for the dollar. Once all your equipment is paid for, you're still paying $55 a month for nothing. The subcontractors they send out seem pretty good guys but I'm not happy at all with ADT. As a matter of fact, I'm gonna be going to another company very soon. There's other competition now, so there's no reason to keep them anymore.

ADT makes me feel secure. Also, their reps are very respectful.

The technician who sold me the system, Brian, was fabulous. I've never had problems with calling him if I have a problem with the system. He does everything that I need to have done. He walks me through everything as well. But ADT's accounting department is not good. I have one account now that they double-billed us for for five years. They're still trying to unravel it and it's been six weeks. Also, when I called customer service and asked them to send out a technician 'cause I had a battery issue, they sent me a battery which was the wrong battery.

I've been with ADT for a year and I'm very happy with it. The installer was extremely sharp and extremely polite. We had a very, very good experience. Also, I have the app on my phone and I'm glad I do.

We have lived here for 25 years and we've never had any problems with ADT. We're satisfied with what we have.

I keep it because I need a system on the house. If somebody breaks in, it will ring. But the system is not much. It doesn't work. It's just that I have it on in case emergency. Sometimes some people pass to the back of my house and take my lawn mower and stuff and the camera was nothing. But my price is not too high. One time, I told them I want them to disconnect because I cannot afford to pay much money and since I've been with them for a while, they decided to bring the monthly a little lower down for me to keep it. They gave me two more years with that low price.

I have ADT on a farmhouse I own. It has not been working properly. It beeps at irregular times. I hit cancel to turn it off. I had no idea whether it monitors my farmhouse. I already spent an hour and a half on the phone with someone in a foreign country who was very difficult to understand. I kept asking him to repeat himself. I could not go through that again in order to get it figured out what was wrong. So, I have ignored the fact that I pay the system every month and it's not working. Other people have said to me, I should have said, "May I speak to someone who speaks English as a first language?" Now I know to do that. Someday, I will have the patience and say, "I need to talk to someone who is better at English."

I like the monitoring system that ADT has in place. It has never failed and whenever my alarm has gone off for whatever reason, I get an immediate notification. If they're not able to reach me, they go to my second person or my third person. They try to make an attempt to reach someone. Also, their staff is well trained and are very respectful and professional.

A friend told me about ADT and their system was what I needed. It's been good with them. There is no hassle. It's been up and down with their technicians though.

ADT is a good company. They did what we agreed on. The installation was very quick and simple, and it was done well. The system is a good buy.

ADT SUCKS BUTT!!! The equipment is crap and their business practices and supports sucks butt…Don’t t keep your payment on file. They will deduct out of your account without our knowledge…especially if you close your account.

All my experiences with ADT for the 20+ years that we've had them have been positive. However, I'm always price-conscious, and nothing is nowhere at my price.

The installers explained everything very well, did everything, and everything went smoothly. We've had the system for less than 6 months and so far it seems to be working okay.

So far, I haven't had any problems with ADT. They're good, and I've never had any issues with them coming out to do anything. They've upgraded certain stuff like on the panel box, the alarm system, or one of the motion sensors that I have that detect for the alarm. They take care of everything, and the communication has always been on point. They go through whatever they’re doing for us, if it's something with one of the windows or the doors. If it's something that I can do myself, they send it right on out 9 times out of 10. The system great, and I like the alarm panel. If anything's unlocked or not closed all the way, it notifies me on the panel.

ADT installed the system, but they didn't do what I wanted them to. They put a motion detector up in my living room and then they wanted to charge me for the things they put on the windows. When I called and they came another time, I said, “Once I put the alarm on, I can't even come into the living room because they have a motion detector. Shouldn't that be a regular sensor?” I also asked, “Can I put the motion detector in my garage? Hardly nobody goes there, especially at night.” The installer said, “You're right,” and he did it for me. The first team didn't do it right.

We've had ADT for quite some time and we're very happy. It's a little expensive, but the customer service has been very prompt, courteous and professional. The service has been great too. We've never had an issue. We have been notified several times when something went awry, but it was always just some kind of an animal.

It's been easy to get in contact with ADT every time I've needed to. I have a double door, and one of the guys that ended up setting the stuff up said to contact him if I needed something else. I ended up contacting him and he put in a different alarm on my double door for me. He answered my questions about the price, and then set it up in the same week.

When we built the house, ADT was part of it, and I've never looked elsewhere. It's been almost 32 years, and I've never had any reason to change. When I had a problem, they responded and told me what to do. The system is connected to my phone. It took a few tries, but they were able to get it straight. In fact, the last guy I had was very good. I have no complaints with ADT.

The sensor on my back door wouldn't come on. When I open the back door, it used to say, "Back door." When I call ADT, a lot of times, all they wanna do is just reboot the system, and once they do that, that's it. Every time I put a battery in that particular sensor, the battery goes dead within three days. I've been having this problem with that sensor for eight months now. It's hard to get someone on the phone and when they come out, they don't change the sensor. The last time someone came was three weeks ago. The guy was extremely nice and he did what he was supposed to do, but once he saw that the system came back on once he put the battery in, he thought it was resolved. He said that the battery was the problem. I explained to him that it was also the sensor. He didn't change the sensor, and now, it's showing low battery all over again.

ADT is the best. Whenever they hooked the system up, everything was great. Since then, we haven't had to do anything. I haven't had any issues. I'm satisfied with everything that I've had with them.

The alarm went off one night, and ADT asked me to open the door to see if it is some doohickey that sets the alarm off. The connection had failed or fallen off, but I don't think that was a smart move. I did open the door. That may have been my fault too because I have a Ring cam and that wasn't turned on. All in all, they able to make sure that everything was secure again. I think ADT's prices are high. I wouldn't add anything. I'd go with a cheaper company. I'm getting a good deal now, but I have relatives that live in a house worth five times what mine's worth and they are paying half of what I was paying. I recently renegotiated with ADT and I got a better deal.

ADT hasn't performed. I've had them for years and they have the wrong name on the account. My account is still under my general contractor's name after 20 years, which I've asked them every year to change the name of my account. They're still not the best game in town but they have the cameras that I wanna put up. I've had them out of default. I would change them if I could. They have an appointment with me on Monday. So far, with me trying to upgrade my system, they've canceled three times. This has to do with the battery and workstations. I've put them to death to say, "Do not cancel the meeting because I'll rip the equipment out of my wall," finally. They're terrible at follow-up. Not great in every aspect, even down to their chatbot.

I had an issue a year ago where my system wasn't working at all, and I never knew. I paid a whole year for ADT without an operational alarm. Then recently, I had the front door alarm go off, but ADT didn't call and let me know that my alarm went off and asked for a password. I don't know if it's working or not. We also considered switching to other service providers mainly because the price keeps going up with no added benefit.

I have ADT, and it works. Everything seems to do well. They respond quickly and keep me informed if there's anything that goes wrong with it. So, everything is good. Everybody's been good. They know their stuff. They're responsive and helpful. We have good working relationships.

ADT is serving as well so far. We took the basic one with the front camera and the smoke detector. We are thinking that we could improve it. We may add cameras. But so far, so good. Upon the installation, we had a very helpful technician who knew his job. He did a wonderful job. I would highly recommend ADT because it served as well. We've not had any issues about it. The cameras are clear, and I would give it 10 out of 10. The only thing is they SMS a lot. Secondly, the one that we took has only 30 seconds video. It's continuous throughout. You can review it but it's only for 30 seconds. So, I would wish that they have it run longer and perhaps have it run continuously throughout so that it's easier to do review.

I've never had a problem with ADT. My system works so well that I don't have to deal with them. Compared to Vivint, they're 100% better.

Every time I call ADT, they bring up their great customer service. So, I've had no issues. I like the protection I get with my system, and I'm very satisfied with what I have.

The ADT system works well, so far. I feel safe. It lets me know when something out of the ordinary is going wrong. One time, my internet had gone out and I couldn't get my system to work. We called a representative and she showed me how to hook it back up to get it back on. However, it takes too long to sit there and wait on the line to be able to talk to someone. That's one of the things I hate about this new system and the things that they have now. If you're calling somebody, they're gonna say, "Hold on, I'm gonna transfer you to somebody," and then you gotta sit there and wait until a line comes over. You're on hold for five minutes on average.

The ADT system works fine. I've never had anything happen here. I've set off the alarm myself. They always call when I do it. If I don't get to it enough, they always call. They're very reliable. You don't have to worry about it. If there's something wrong with anything, they'll come right out here and fix it. Their price is good too. I had a deal for last year, only cost me $21 a month. I would tell others to get it. They're one of the most known ones and they've been around a lot longer than some of them.

I've had ADT for many years now and I'm not happy with them anymore. But for right now, we're dealing with it until I have time to research another company.

I've used ADT for 20 years now. I had family members that used ADT before I bought my house as well. My experience with them has always been good.

They were a little bit pushy. I was pressured into the potential for purchasing things that I ultimately rejected. I was only interested in the introductory offer and that was where I wanted to leave it. The installers were super efficient, kind, but still pushing sales at that point, which was not what I was interested in. The system is good and the response time is fine. I just think it's a little overpriced. I don't know if I would recommend ADT.

I looked at the ADT install-yourself system and avoided that because that's a little too complicated. I told the rep that we needed a basic system. From time to time, I get emails but have never been pressured into adding more bells and whistles. We didn't get oversold. ADT is quick to respond and the system’s worked. When I've needed to ask a technical question, they've been good. I installed Ring myself because they offered a connectedness with that. At that point, I got some technical help.

I like the reliability of ADT. I've had two different houses with it and I'm happy with things. My experience with their reps have been all good as well.

I wanted to get a security system to make my kids feel a little bit safer. When I first got ADT, it wasn't the fastest procedure. But they've gotten better now. When I set the alarm off by accident, it's not a fun experience, but they're very pleasant. Though the price is a little high, ADT does the job.

Our experience with ADT is good, but we don't seem to be able to get a problem fixed. The interaction is good. The people on the phone try to do good, but the problems seem to linger and don't ever get fixed. We've got a door with a sensor that's bad. It only fails once in a while, but never when the technician’s here, so he would say there's nothing wrong with it. There is something wrong with it, and we have to keep part of the house disabled because we will be awakened in the middle of the night with a false alarm.

I'm satisfied with ADT. I feel safe when I have my alarm on. I've never had any problems with them. Whenever I call, they always assist me. I cut my alarm, make sure it's working. A couple of times, I called about my bill. They went ahead and took the money out before letting me know the amount with it. I called them to talk to them about that and it was solved.

I am not happy with ADT. I've been with them for at least 10 years but they've never offered an upgrade. I didn't know about the panels until I was ready to cancel them. I'm sure there's an upgraded version, but I don't know anything about it because they had to refresh my model last week, and the date and the time showed up on it.

Our ADT system has been good. But during the initial setup, they were supposed to come in and go over everything. But that never happened. So we learned on the fly. But I am satisfied with the package included at the moment. But I probably would like something that's a little more of a Nest thing type thing, which I don't have currently.

We've had ADT for 20 years. They give us a discount every year. They hadn't went up on us. We upgraded our system, and what we added is good. We're satisfied. We haven't had any problems with the actual service and the monitoring.

We got ADT after we had a break-in and we've had none since. So, we have a good experience. I trust them. If we weren't happy, we would get somebody else.

The salesperson was great. However, one of the panels broke in the bedroom and when ADT came to fix it, they said it wasn't the panel. It was something else, and they never fixed it. That was 12 months ago and they never came back, but I still pay. They wouldn't let me cancel the service without charging me for the 36 months. As far as I'm concerned, they owe me about $2,000, but they don't even take my call. They don't do anything. My experience has been horrible.

I'm not saddened with ADT, but I should have went with somebody else that might have been a little more local. I have two systems, one in the shop and one in the house. The little sensor on the one in the shop broke, and I don't live at my other place. I need help getting my sensor back up in action. They don't send the replacement sensor to a house where I don't have a mailing address. I have an address there, but I don't have a mailbox. I don't get my mail there because I don't live there. My shop's not been secure for over a year.

I've been an ADT customer for a long time. They were a brand that was recognizable that I'd heard of and been around a long time. As far as their representatives, some have been good and some have been bad. I had some recent problems and they wouldn't send a technician out. They wanted to charge me 75 bucks because their system wasn't working and they had to send someone out. So I was like, "Why do I have to pay for that?" At the end of the day, they sent someone out free of charge but that was annoying because we had to go back and forth a lot and it took a lot of phone calls to finally get this system to work. There was another issue about them charging me for two months and the system wasn't working for those two months. I tried to get a refund and they said they did give me a refund, but I never got it. So, that's an open issue right now.

ADT was a good deal at the time we got it 10 years ago but it's not such a great deal now. They have never come out other than the time did they an update on the panel itself. My stuff is hardwired to the wall and there are probably better stuff with all of the cameras than what I have now.

The sales rep did pretty good but ADT leaves too much technical stuff up to the homeowner to do. I don't understand all this technical stuff, and I never have understood it. I still don't know how to fix it when I get things on the screen. It says do this, that and the other but I don't know what to do. But when the technicians are out here, they make it sound so easy, then they leave.

ADT's customer service is very good. I've spoken to them and it's always been helpful and professional. The only thing is a lot of times, you get people with accents, and that's hard sometimes to understand what they're saying.

ADT is reliable. It's a peace of mind. The installation was quick and easy. I wanted a different system in our garage. When the tech first set it up, I didn't care for it. They had a motion detector in there, and I didn't like that. They changed it so that if the door was opened, the alarm would be set off. They finally changed it.

ADT has not been that great. I was trying to upgrade my system a few months back and the technician that came out tried to talk me out of doing it. Then he gave me a quote and I emailed him and called him to ask him to call me to discuss it and he never got back to me. He was fine. He's not somebody that I would hire to work for me, though, if he's gonna try to talk people out of doing the work. ADT took my complaint, said someone would get back to me, and nobody ever did.

ADT purchased the previous alarm company I was with. Everything has been good. They've got excellent price and the installation was good.

I've been very satisfied with ADT. I'm 91 years old and I don't go out much. I moved here when I was 70, and we didn't have a regular security system. It's a condo community and then they just changed over to ADT, and I have just been there ever since. They've done a good job.

My review is based on what I was told when I initially got my security system from Adt. I am pleased with the service and the equipment. However this is the problem. I upgraded my wifi to fiber network. My complete system went offline. I spoke with a representative from Adt and we resolved the issue with the panel as well as my front door camera. My garage camera is still offline. I called to let them know this and I requested a tech to come out to reset the camera. I was told it would be a 59.99 charge to come out. My initial conversation with a representative when I first got the security system told me it would be FREE. Well it will not be. So I guess people will say anything to get you to get service from them even though in the end you spend over $1000.00 dollars with such a reputable company.

The system of ADT is adequate for what we have right now. Their customer service has also been responsive. One time, they came out when they changed it to the 5G box. But that was a company decision, not something we called them on. Initially, they added a charge of 25 on. But when I called them about it because it said it was done at no charge, I was refunded.

I've got ADT and they went in and installed it. I'm satisfied with my experience with it.

We've been having trouble with our main panel, and ADT was supposed to send a technician, then they said they couldn't. They said they would set me up with a virtual interview, but they never called. This is the fourth time we've tried to get them to help with this panel. The customer service people are always very polite, but they always transfer me around. They said someone will call back within 48 hours, but then no one gets back to me. They have also never sent us anything for our yard or on our building. Their service has been terrible. The system is not working at all. So, we haven't been using it. I'm trying to figure out how to get out of this contract and fire them. I don't want anybody else to hire these people as well.

It was straightforward with ADT. I told them I had a house that I wanted to secure. They sent out a technician and he installed the equipment. I have had an instance that I tried to test the alarm and I just let it run. But ADT never called me to ask if I was okay. I don't like calling ADT to do any repairs because it's very costly for them to send out a technician. A couple of days ago, I changed the battery on the control panel. When I was looking for a battery pack, I rang the doorbell on the ADT office here in Tucson, but no one came out. I went around behind the building and banged on the door. This gentleman came out and told me the serial number for the battery that I needed. I explained to him that I didn't wanna call ADT because I didn't wanna pay $300 for someone to come and replace the battery.

Called the 800# for ADT to simply turn off the chime on my panel. The rep (obviously outsourced to another country) starts selling that I have to upgrade my system. A simple task which I will now go onto YouTube and get the answer. I own the company stock and now it’s becoming clearer why the stock only made 4% in 10 months! This a management issue. Customer service only does what management tells them. What a disappointing experience and sad business approach by ADT!

On 10/17/2024 my ADT account had a balance of $0.00. Today, 10/18/2024 it showed a balance of $-133.14. ADT UNLAWFULLY CHARGED my credit card. They did not have my permission to charge my credit card in OCTOBER. Doing so is a crime. When I called them they said that they would send a check. I told them that sending a check is unacceptable. Then they agreed to put the funds back to my credit card in 7 to 10 days. They charged my credit card in one day, they can return the funds in one day, not seven to ten days. That charge on my card incurred interest. This is yet another reason I left ADT after 17 years as a loyal customer.

We had 24/7 cameras and a box in the back. Our cameras stopped working about 2 months ago and I called. You had no problem sending someone out to fix it. Well they said we needed new updated cameras for the 24/7 surveillance. Well he installed cameras and took the old cameras and box. Also charged us 895.00+ installation. Over $1000.00 Well these cameras only record clips of a couple of minutes and only when triggered. That isn’t what we wanted or needed.

This company is to be avoided at all costs. They are not run well. Their customer service representatives say inconsistent things. They refuse to respond to multiple letters I have sent regarding my dad's account. I called and they were unable to transfer me to a supervisor because of a problem with their system. The system they installed for my dad never worked right, the fire department was called out erroneously on more than one occasion, and now they are making it very difficult to cancel his contract. They are harassing a senior citizen and threatening to harm his credit simply because he refused to pay for a service that has never worked right. Seriously, AVOID THEM.

My home was destroyed by Hurricane Helene. I've been an ADT customer for over 15 years. The only thing they cared about was getting a $1,000 cancellation fee because the customer service representative said, "your insurance will cover it, why are you worried about it?" They showed lack of empathy and compassion. What they did show was American greed at its finest. I will never have ADT again.

We installed ADT about three years ago now and the security system we have no complaints about. It's easy to use, sends alerts if necessary. The few times we've triggered the alarm, ADT has been very prompt in calling right away to check and make sure we're alright. That being said, we were upsold on a "smart" thermostat and it was complete junk. It was improperly installed to begin with where it could connect to either the AC or the furnace but not both. When the weather changed we had to basically change the wiring to whichever we needed. We called ADT about it and the customer service rep my fiance spoke to didn't understand that we were calling about the thermostat until my fiance read off the product number. My fiance said he had said "thermostat" at least 6 times prior to that.

I have had ADT for over 12 years. Because of that I purchased solar through them. Well they decided to cancel their solar division, but supposedly still provide support. I contacted them because of storm damage (I live in Florida). I didn’t ask for anything other than support to find answers to my question (nothing financial as I knew they didn’t owe me anything other than support). Phone support pushed me to chat support. Chat support pushed me to online support, who pushed me back to phone/chat/online support, etc.

I always heard horror stories about ADT so I stayed clear, now that they bought my account from Alter all the stories have come true. I have always paid for premium service from Alter, this covers me if my system needs repaired or replaced, it's free of charge, ADT bought my account and will not honor the 3.00 a month extra I have been paying for years to Alter, ADT even has my contract posted on their web site in my account. I spent hours talking to people at ADT and they will not replace my system unless I pay 509.00. I talked to 5 different people and the one lady named Carmen said, "I am on your side; this is not right." The service Tech said the same thing then shook my hand and said, "Good luck."

Good afternoon, On Sept 19, 2024 I had ADT install some equipment as a new customer in my home. For years I have been with Vivint. Due to the fact the tech could not help me fix my panel with Vivint. I went with ADT. I called and spoke to a lady on the 800 number. To set up getting ADT installed in our home the week before. She told me that some of Vivint’s equipment could be used with ADT. She put me on hold and came up with a plan of your equipment for our home. I told her I needed a camera outside in the back. She said a flood light camera. I was like, "Ok," and I needed a panel, garage door sensors, front door and back door sensors and some more stuff. The day the tech came out to our home Sept 19, 2024. He said that the employees that work the 800 number for new customers don’t know what they’re doing. I didn’t get none of the equipment I was told I would receive.

DO NOT USE ADT!!!! I had ADT installed 2.5 years ago and was locked into a 3-year contract. When I set up services I had 3 door sensors, 1 Yale door lock, 1 motion sensor, and 1 indoor camera. I just moved 2 weeks ago and called ADT to do a relocation to have my services set up at the new address. I was told by the relocation representative that I had an older system and ADT has upgraded to a new portable system, but not to worry. ALL of the equipment I currently have will be included when the technician comes out to install new services, and that I would receive a FREE Google doorbell camera. I was told to leave all my equipment at the old address.

The battery went dead a couple of times on our ADT system at different times. But anytime we've called them, they have treated us very well. We've been with them for years. Also, I used to have a security company and we've dealt with ADT quite a bit.

My friend had one of ADT's systems and I arranged to have one put in as well. For the most part, their service has always been good. Right now, I need to get someone to service my ADT because sometimes when the big trucks go by, it seems to set off one of my sensors on the side street and it's always that same one. And it always does it when I'm at work. So, I'm thinking maybe we need to put a new sensor on that one window. I'd tell my friends that I've been very pleased with ADT and that the system works. I usually get called right away when there's a false alarm and I've had no complaints with the system, other than we had to change a couple of sensors a while back. Their price is good, too.

I've had some issues and the customer service has been okay, overall. But I'm not satisfied with the features of the system. ADT should send somebody out here and get my Wi-Fi connected correctly to the system so that it's always connected.

I had ADT for few years but door sensor stopped working, calling, they don't come out so did live chat. They had me test, said they were bad, will send new ones. Month later nothing, kept calling for over 6 months, nothing but wanting me to go through test again. I said not doing it. You already said you were sending. So after six months stopped paying. Now saying going to turn over to collection. Piss poor company. If goes to collection I will file lawsuits against adt

I've been with ADT for five years now. I’m not very happy with it. If I call them and ask them to have a technician come help me, they're gonna give me a hard time. And I don't like that. I don't abuse asking for technical assistance. But I think if I ask for it, I should be able to get it. I pay my bill every month. I do everything I'm supposed to. I'm a good customer. I don't complain. My dilemma right now is, should I go with another service? Or should I stay with ADT? I haven't made up my mind.

ADT is okay, but the prices keep going up. But when I had a problem, one of the guys gave me a price deduction for a small amount of time.

10 years ago, ADT was great. It seemed they were ahead of their time. But now, nothing that they're doing is different from anyone else. I no longer like them. They suck. When my system goes out, I have to call a tech. A tech comes out but only does half the job. Then I have to call them back for him to come back again, not to mention they charge me $59 when a tech comes out. When my alarm system is down, they tell me they will have somebody come out in five days. But they don't give you a credit when you don't have a system. It's terrible. I'm actively looking for something better.

ADT is very reliable and their security system is very helpful. I have benefited a lot from it. The security system was in the house when I bought it 20 years ago. When the previous owner moved out, the system had to be transferred into my name. They came out, and then we bought some of their products. They wired the whole house and they put some of the sensors throughout the corners of the house. I do the monitoring manually from home, and I'll also set up the app to monitor the house.

It's been over 20 years since I got ADT, and they were fine up until Google bought them. Now, they're using contractors for customer service, and it's not as good as it used to be. I used to be able to call right away and get a technician on the phone and they'd troubleshoot and get the problem fixed within a few minutes, but it's not like that anymore. Plus, I usually get somebody in the Philippines or India and I can't understand them and I'm not sure they understand what they're telling me half the time. Besides that, I'm used to the system and I'm comfortable with the protection that I have. It's overpriced, but so is everything else.

When I bought my house, the closing office sent out a notice with ADT. The rep showed up at my house one day and said since I paid cash for my house, I get a free system in my house. I said, "Oh, okay." The installer was good and I had no problem with him. I was kidding around with him a little, and he was fine. I have the fire alarm and the motion sensor in case somebody breaks in, but thank goodness I've never had to use ADT yet. The fire alarm went off once and I don't know why, so they had to do a reset on my fire alarm.

We've been with ADT for a couple years. I called them because they're well known and it reduced my insurance premium. My experience was good. I didn't get the bells and whistles, but I have cameras and the carbon monoxide detector. For me, the price is reasonable and it gives me savings.

I wasn't knowledgeable of any other company, so I went with what was noted by other community members, which was ADT. I saw the signs posted up outside. It's been five years since I had the system installed. It was easy to get ahold of their sales rep, but when I had issues in the past, it was a bit more challenging coordinating someone to come out and look at my system. I had a new door and I wanted their version of the Ring removed and installed in the back, but it was an issue. I have ADT because it's a protective mechanism for the house and my children, but if I had an option for a lower price with another company now that I'm aware of it, I wouldn't keep ADT. Their prices have gone up significantly. I started at 40 bucks, and now it's almost 70. I wish it was cheaper.

ADT is reliable and my friend said it's a good company. My interactions with the sales people went good. The dudes informed me of the products.

I got ADT shortly after my husband passed. My children said I needed to have some type of alarm system put in the house since I was now here by myself. ADT was the one I was most familiar with and I knew other people who had it. I've had ADT since 2011 and the ease or difficulty to reach someone depends on what time of day I call. If it's early in the morning, it's good. Sometimes, when I call in the afternoon, I have to wait or I can't get anybody. I haven't had to contact anyone in a while though.

Installation went fine. I have security in the house when I'm not here, and I can tell when someone opens my front door or when it's left open for a period of time. My favorite feature originally would have been the doorbell 'cause if anybody pulled up, I'll be able to see. However, the installer couldn't get the doorbell. He said it's not working. I had to get an electrician out to see what was going on with my doorbell. Another thing is if I want to go into the account and try to pay, it's hard for me. I'm wondering why I'm still paying the amount I will be paying if I had a doorbell camera.

I am not abundantly thrilled with ADT. We've had alarms go off and there's never been any follow-up on it. It's expensive for what you get and the only reason we have it is because my husband wants to have it. We've had them for a long time and I don't feel like they have done anything that has been particularly consumer proactive. We got a doorbell camera thing and I'm very disappointed in it. Half the time, it says there's somebody there. But you can't see who it is and you can't communicate with them. And I was told that you could do both of those things. If you can, I don't know how to do it.

ADT is a good system when it works. During our first 20 years, we've had no problems. It's the last 20 years that we've had. We also have ADT for the last 11 years at another house in Delaware. Our alarm kept going out and they would send somebody out but would charge us every time it wasn't working. That was unbearable because it was their system. They came out and changed it at their discretion. We didn't want to change, but they did. They said it needed to be updated.

We like the ease of use of ADT. We moved. They came to the new house and installed a new unit. The technician was great and knowledgeable. I just have a basic plan. I do have an option to upgrade, but I haven't chosen to. We initially started at one price point, and then every nine months or so, they raise our rates. So now that their rates are well on point within the market, I have to consider changing for more features.

We've had ADT at two places. We've been here since '18. So, we have it a little over five years at the place right now. We like the reliability and dependability of ADT. They seem to be what they say they are and they've been very good. It's been economical as far as per month as a monitoring. So far, it's been a good thing for us. Every time we've needed something if something's gone wrong, we've got a service person here. The service people on the phone have been great. The techs that come out have been very good at doing what they need to do. So, when there's been an issue, they're there. Thankfully, we haven't had to use our system too much. We've had some issues with the smoke detector beeping and it's like they're not always registered. Other than that, everything's been good. I would recommend anybody to ADT. We feel secure.

I liked ADT's product and I've had their system for 23 years. But I had a problem when I was getting charged too much for my ADT bill. I was paying 70 something dollars a month and I was wondering why. And I did that for over a year. I called them and they looked at my deal. They said I should only be paying 20 some dollars. So, that's what I'm paying now.

I wanted a home security system and when I saw my neighbor's ADT signs, I decided to try them. I've been with them for a while and had no problems. The system works great and I like it very much. It's easy to control the alarms on my phone when I'm away and I'm very confident that ADT is working well, so I feel safe when I have to leave home. I'd recommend it.

We live out in a rural area and we wanted some security. We chose ADT, and it's easy to use. Chris always did a good job when he had to come and update something. The only hang-up I have about ADT is that it doesn't give us a pre-warning that the sensor battery is going out. It always happens at an inconvenient time. We get a rude awakening because we don't have just the alarm on our system, we also have a siren 'cause my husband can't hear. My husband was gone at night sometimes and it always happened in the middle of the night when I was at home by myself. But if it happened that way, the person that called would stay on the phone with me until I could go check all the doors and make sure everything was alright and determine that it was a sensor battery and try to change them out.

The ADT guy was here too long for the installation of the system and he didn't set it up right. He didn't know what he was doing and he couldn't get it to synchronize with the keypad. Someone else had to come back out a week later and even when I called back in before ADT sent someone else out, they said the first tech was kind of here long. Aside from that, these last few months, my alarm would just go off at 4 o'clock in the morning. It would say the back door or side window was open, but they would be closed. That was very irritating. They fixed the side window problem but for the back door, they sent me out a new sensor and I just installed that with the tech last Saturday. So far, things have been good and we have no more problems. Other than that, the quality of the alarm can be better. But as long as I don't have any more issues in the middle of the night, waking up my wife and my baby, it's not bad.

The salesperson insisted that I put a sensor in a location that, to me, made absolutely no sense at all. I don't know whether they get paid or I have to pay for a certain number of those sensors or how it goes. But it was a very positive experience other than that. I had another guy come along for a dead battery. I told him, “This sensor doesn't make any sense to me. It bugs me because if I happen to open that door and leave it open, which I do frequently, then it's telling me that I can't set the system at night time.” He very nicely took it right off and it solved the problem. He was wonderful. Though the amount I pay keeps going up, I would recommend ADT.

The house that I rented had an ADT system set up. Someone came over and suggested about what I needed to do and if I wanted to add more cameras. But I already had three cameras, so I said that was fine. They reset up everything and it took about 45 minutes. I've been using them for three months now and everything has been good. I would tell others about my great experience and that the system is easy to setup. It took no time out of my day or busy scheduling.

ADT installed the alarm and after about a month, the low battery alarm was signaling. I called them up, and they told me to reset it. But it happened again and after much to do, they told me I needed to replace the battery. They'd send me one out but it'd cost me X amount of dollars. I told them the system was less than two months old and that I should not be paying for a replacement battery. This went back and forth between phone calls with the people in charge. The sales rep was horrible. He never returned the phone calls when I had the system problem.

With State Farm or Verizon right now, in 37 years, I've spent a quarter of a million dollars in monthly bills. I've done half that probably with ADT by now. Are they putting my name on a NASCAR? Are they putting my name on the basketball net? When you see State Farm, do they have Arnold Schwarzenegger dropping from a helicopter for 15 million? Where does ADT put the money? Do the pencil math and see. Let's get back to the gold level of standard that I purchased with the gold level of service and everything should be fine for all of us.

ADT is a very good company. Their installers were easy to work with.

ADT has been a waste of money. The guy that the system was nice. But we've had some technical issues with the product itself. The smoke alarm kept going off and it wasn't the batteries. It was on a Friday night. I couldn't remember what my passcode was. So, ADT sent out the fire department and I said, "This is not necessary." I still couldn't get it to shut off. ADT had to set up an emergency appointment for Monday. We had to do with it through the weekend of just going off randomly. I had to pay $100 for them to come out and for them to tell me it was a defect on their end.

ADT is a good company. They're fairly stable and do good work. Initially, their service was not the best because they were splintered. But once they became consolidated and had a centralized location, it became a lot better. I've received calls from different systems that I have. Alarms going off. They have always been very helpful. They have always called punctually and let me know which systems were in jeopardy, which system had been activated. And all our service has been great. Sometimes, it's lacking when you have to come out and do an after-service call. But the phone service is great. I like the equipment. It's user-friendly.

The installer was very good. He was very respectful of the home. Did a good job. Also, ADT was affordable for what I need. But they're a big company and I get the treatment almost as bad as dealing with a cable company. Two things happened four months after installation. One, the adhesive for the magnets on two of the sensors failed. They fell to the floor. I had to find my own adhesive and put them back because the system was not effective at that point. Separately, the sensors come with a 10-year battery. I contacted the salesperson. That was of no help. My first issue was the battery. I told them I would get a low battery warning. They said, “That doesn't sound right. Let's make you reset.” I went through this half-hour call to reset the sensor. The warning went away. They said, “If the issue comes back, just call us back tomorrow. We'll send you a free battery.”

The service ADT gave me now is not the service that I expected to have. It's something very expensive. They changed it because they said I had the new system for my telephone. It has not been responding with the system that I had before. Everything had to be changed. I had to buy something that was expensive for the contract. And the bill is still high. But when I call, ADT would contact me and always come right away.

I'm a disabled veteran and I wanted to get home security. I had one in Hawaii with ADT so I went with them. They've been good to me. The installation was straightforward and easy and I like the phone app. Some of the things that I was told from ADT before I got it weren't true. But I was told that if I buy the ADT with the smart home, and once I get so far away from the house, it will remind me to lock the house. Unfortunately, it tells you to lock the house throughout the night and day if you don't, even if you are home. So, it's a notification jumble. It blows your phone up. So, I was unhappy with that feature. But other than that, everything else works well. I bought a thermostat that connects to the ADT and the young lady walked me through hooking up the thermostat. It went smoothly. I'm happy with ADT.

The sales rep was wonderful and the installation was great. The app is great too. When I come into the house, I can disarm the system. But when it's on my phone, I would like to have to put a code in there to disarm it because if somebody found my phone, they could just disarm the system and come inside the house. I only had to contact customer service one time because I accidentally turned the alarm on by mistake and it went off. It was my fault.

ADT's rep was knowledgeable. He knew what he was doing. But the cameras are not cheap. ADT didn't tell me that until they came to do the install. It was neat. Also, the cameras are spotty. I constantly have to reset them. They lose connection for no reason other than because they just want to. When these cameras lose connection, they don't record. Also, they're not as high quality as I expected them to be. ADT doesn't know what the issue is. They came out here and told me to get a Wi-Fi extender. I did that. That was supposed to fix the issue, but it still hasn't. ADT now told me it's my house wiring. I'm not buying that.

I had ADT at the prior house and I’ve been with them for three years. The customer service reps were polite and professional and the experience was good. The installation was quick and painless, and the installers were friendly. ADT is great. The system was what we needed and we were happy with it. When it went off, I got a text message on my phone and I responded to it.

When we moved here in Chino, the alarm was in this place and I just kept it because I was satisfied with the service. There was no need to explore anything else. I told ADT that I wanted to keep it because of I'm deaf and I noticed that when I open the doors, it sounds off. So, I was more secure. I decided to keep it for safety and I'm not sorry I did. If I'm alone at night, I feel comfortable knowing that if somebody tries to break in, I'm gonna hear this little noise. My experience with ADT has been wonderful. The customer service team has always been great and very helpful. There was a change in the contract because my nephew was living with us and he wanted to pay for it, and when he moved out, I called ADT. I asked them if they could change it to my name again. But I'm still getting emails in my nephew's name. So, I don't know if something was lost in the communication. But other than that, I am happy with ADT’s service.

I got ADT because it was the one I was so familiar with and that I’ve heard of so much. I've known about them for years but we just installed it when we moved into this house for the first time about four years ago. The installation experience was good.

I've heard a lot about ADT and when I reached out to them, the customer service rep answered all my questions. The installers came out and put everything in, and it was overall a good experience. They've done everything I've asked them to and I didn't have to call them. So, ADT is a fine company and I’m satisfied with my package.

My husband has a diagnosis that requires safety, which made me choose ADT. It’s a brand you know of and you see stickers in people’s windows. I have the basic package but it’s exactly what I thought we needed right now. When I had false alarms, ADT immediately contacted me. I have told folks in a caregiver group about it and I have suggested they look into it. It was simple and had a reasonable price range, and the tech was good. I’m in the 70’s range and I use technology but I don’t want it to be crazy hard. And it isn’t. I like its simplicity.

I purchased a home in the Catskill, which is rather isolated, and I wanted to feel more secure when I stayed there. The system serves its purpose. There were times when the oven may have started to oversmoke or one of the side kitchen doors opened and the alarm went off. The police arrived and everything was fine. I feel much more at peace knowing the system is there, even when I'm not at the house. Most recently, I had to change the battery of one of the smoke and heat detectors and they were really helpful. We couldn't get the light to reset to green again and every time I've called, everyone has always been very helpful, no matter what time of the day or night. The upfront is expensive, but the peace of mind is totally worth it and the monthly maintenance is affordable.

The system does not work. It's all broken and dead and ADT doesn't even talk to me. It's pointless. I'd tell others not to use it.

There's a beeping that goes on, which may be one of the batteries. Their guy was out here once since I had it and did some service. It’s annoying and I wish that could be settled. Calling to get assistance wasn't the easiest thing to do. Even though I pay insurance on the system, the person that I was talking to apparently wasn't aware of that. The price they were telling me was just totally outrageous for service. They should have known that before I had to go into details about having that covered. Other than those, it's a reliable and good service.

I've had no problems with ADT. I feel more secure having the doors that cover my front and back doors. Then, they put the things on some of the windows to keep people from opening them. I would like for them to come out and out check once in a while, though. But if you call them, you can talk with them easily.

I've had ADT in the past. But then I didn't need it because I had people at the house 24 hours a day. Then I just got recently added back to ADT. Their sales reps were good. They had to reconnect it and the tech did a good job.

I've had very bad experience with ADT. First of all, they sent me a bill for 200 something. I don't know what the hell that was, which I disputed. It charged my credit card. Then last time, a tech came here and he did some work. It was working. But now it's getting wacky again. I can't even turn my alarm on. I'm ready to call them again. Not good service. I've been with them for so long and it's not very easy to get in contact with an actual person. When I call the 800 number, I tell them, “I need a service. It's some problem. Could you have somebody call me?” First of all, they don't call me and it would say, “No. Press this.” Very dissatisfied.

I've been with ADT for five years now. However, it's difficult to get in contact with an actual person. They're also not good to talk with because it doesn't sound like they're from America when I'm talking to them. They don't speak very good English. They're difficult to work with. I really should get rid of them.

Terrible, I have never dealt with a company that is so unorganized, money hungry and unprofessional. An account was unwillingly set up at my new location. I also had an almost $300.00 credit on my account and I still haven’t gotten my money back.

I've had a good experience with ADT over the years. I have peace of mind having them. When I leave in the morning, I feel very confident that my house is watched over. The alarm is great. A couple of times my back door came on. They called me to get the code and make sure everything was okay. The carbon monoxide sensor had also gone off a couple of times on its own. I didn't even have anything cooking in the house. I had told them it was a false call. I was trying to tell the people my code to stop them but they had come so quick.