ADT Reviews

My parents have had ADT for many years. And so, as I began home purchasing, I went with ADT as a company because of the experience I had had with my parents. From multiple homes since then, I would say they've been adequate in providing services to what my family needed.

ADT notifies me when things go wrong at the house. It's great when the system is functioning properly, but we're having a little bit of issues with it right now.

We’ve been with ADT for about 35 years, and we enjoy the services they provide. We recently upgraded from our original ADT system, and the functionality is much better than the old one. It’s mostly hands‑free now, so you don’t really have to do anything. I enjoy this system a lot more than the one we had before.

I’ve been with ADT for four years, and I find their service very satisfactory. When I first signed up, the sales rep spent about five and a half hours with me. He was very patient and explained everything as he went along. He’s a credit to ADT. I don’t remember his name, was a middle‑aged man, but he was very good at his job. There wasn’t a team. It was just him, and he also installed the system.

ADT came out, and I thought it would be cheaper to have them reinstall it. I didn’t compare them with anything else. I thought it was just a reinstall to make sure everything was working, but that’s not what happened. The installer didn’t explain anything. He didn’t say that I would need all new equipment or anything like that. He just put it in, and I wasn’t very happy with it.

I’m always treated really well by ADT, and their customer service is great. I went with ADT, probably for their wireless setup.

Well, I've had ADT before, and I kind of like the service, and pretty much everything about it.

We’ve had ADT since we first moved in, probably about three or four years. They had come out to the house, and the technician was polite. I had no problem with them, and I’m satisfied with their customer service.

The only negative service I've had with ADT was when the battery I ordered didn't come. So I went out and bought one. But that's not their fault, but the post office's because the post office is so bad lately. I'm not sure why ADT doesn't use UPS or FedEx or a better service.

We had ADT in our previous home, and we wanted to establish the business again when we moved here. And so we did. We had them for 40 years.

I feel secure with ADT. I got the system three years ago ‘cause I wanted to have home security, and it's always worked really well for me. I've only needed to communicate a few times, and it's always gone well. There have been times I've accidentally set off my system, called them, and they took care of it quickly. When I'm not home, it's nice to be able to set that and know that if anything happens I'd be notified and it'll be taken care of.

ADT is good, no complaints. Only thing is that we had new Wi-Fi, and the cameras weren't working, and we didn't know that until we found out that the Wi-Fi wasn't working properly with the new system. But it’s not what the technicians did, it was my Wi-Fi.

I am not happy with ADT. The guy had to reschedule three times to come out and put it in. I was in the midst of selling one house, buying two, and when the guy finally came, he said I had to sign it, but he didn’t tell me it was a three-year contract. If he had made it clear, I wouldn't have done it. And I did call ADT immediately and tried to get out of it and they wouldn’t let me. They said if I wanted to cancel, I had to buy it out and it would be $1500. I can't afford to do that now, so I'm stuck with something I don't use. I'm paying an extra 59 bucks a month for something I don't need. The system was already here and the Realtor said it'd probably be good to get it. I didn't know how it worked. I didn't know I had to completely arm it and disarm it every time somebody else comes. It's just not practical for my lifestyle and my family. I'm not saying it's not good. For somebody else, it might be just fine, but for me, it's totally inappropriate.

I don't have a very good experience with ADT. I’ve been with them for about 24 years and spent a billion dollars with them. I just stayed with them because they're not gonna give me any of my money back, even on the equipment. Because of that, I’m not gonna go out and spend another $5,000 to get their new equipment. It’s a waste of my money.

We had ADT at our old house. Every two or three years, we got an increase in billing. When we moved into this house about two and a half years ago, my wife and I said we weren’t gonna go with ADT again because it was getting so expensive. The rep that we had for the old house called us and gave us a proposal that was fixed for life. Because of that, we went with them again. The system is working fine, and I’m quite happy with it.

I got ADT as a replacement of an old security system that my parents had. My dad had passed away, and my mom was getting into her 90s. She liked the old system. One day, out of the blue, she was walking into the room, and all of a sudden, the alarm went off. There’s nobody I can call since we’re not hooked up to any service. I located where the sirens were coming from inside the house and yanked a wire off. It went quiet, but there was still beeping outside. I called my lawn man to crawl up in the attic and cut the wires off the siren. It worked, and I didn’t have the noise anymore. But my mom was not happy with that. To make her feel better, I told her I’ll get a new system put in.

We’ve had problems with ADT all the time. It’s never been right and we’ve never liked the whole system. We’re just not happy with it. One part will just quit working, and then it happens again. I go out and buy batteries and change them, and sometimes it helps and sometimes it doesn’t. It’s adequate, but a lot of the times either one of the zones will be out or there’ll be a problem. We’ll fix that and put a battery in, and then we have another battery out in another zone. It’s just kind of a hassle to have to keep working on it.

My favorite thing about ADT is that it’s always on and works all the time. I’ve had them for three years now and I feel secure because my experience has been flawless. I just don’t have any problems with it. Even interacting with the representatives was good.

I’ve had ADT for years and years. I stayed with them because they protect my house and I can count on them. I have no problem with the system.

I have had ADT at my past 3 homes a total of about 9 years. In my current home, I am renting it out and where I’m moving it already has a monitoring system. I called ADT to cancel my service and the customer service representative told me I would have a $380 bill for disconnection. I told her I was a long standing customer and I thought that it was ridiculous. She got quiet and put me on hold came back and say ok it will be disconnected this week, never mentioned the disconnection fee again. Fast forward 2 days later, now I have a bill for $416. I did like having the security of ADT. But after these past few experiences with them, I would not recommend or ever use them again.

We got ADT because our homeowner’s insurance said that we needed fire monitoring. Their initial sales guy was pushy. But most of customer service has been good, and it’s easy to get in touch with them. We’ve had a couple of instances where we didn’t have good experiences with them, like people not listening to us or not notating accounts. Other than that, it’s been okay.

We had ADT for years in the other house that we had, before my husband passed away. So, I got them again at this house. But I was happier with it before than I am now. Because the installers didn’t explain the system and how it works when they installed it. I’m also paying two different fees every month, and I don’t know why. I reached out to ADT, and I didn’t get anywhere with them. But other than that, I like ADT. I’m very well pleased with how it works, if I understood how it works.

I had gone with Ackerman and that's the sign at my home right now. I was surprised when I was told that ADT had bought out the company. But I really do every service that I have been given, and it has been very effective. I get an immediate notification of anyone or anything around my home. I work a lot, and getting the notifications when I am in my office is very helpful. I am a psychotherapist, so I'm away from home a lot. Being able to check in and see how things are doing make me very happy with the services.

Six years ago we looked into having ADT because I collect a lot of toy tractors and farm equipment, and we were going out of town for four weeks. I felt more secure about having it on the house because it was broken into years before that.

I chose ADT because of the reputation of their company. Their service is good and has met my expectations. I’ve called them before and their customer service is very good.

Scammers. Trust me. Don’t get stuck in a contract with these criminals. They will screw you. That’s the only thing you can expect from this service. The sales people will lie and make it sound like you are getting all this stuff but it will just be like 2 things.

ADT was in the home when we bought it almost 25 years ago. My experience with them has been okay so far. I haven't had any issues with it. Sometimes when I've called in, I did not get the information that I was trying to get. When upgrading this old system to the newer one, I was trying to get some understanding on the functionality of it and they didn't make it quite clear. But after calling back a couple of times and just a little trial and error with the system going off, we figured it out.

I've had ADT for more than 10 years and I've kept it because of the service and security. Whenever we needed to call for any issues, the interaction with the representative and my wife has been good. So far, everything's been on the positive side. I would recommend ADT to a friend.

The experience with ADT has been perfectly fine so far. I've only interacted with the representatives once other than the install period and it was great. They were very helpful. The performance of the system has also been great. I appreciate it and I use it every day. My sense of security is very good.

So far, the experience with ADT is good. The sales representative was actually nice and very courteous. He answered all my questions. I also like the pricing right now because I'm on a fixed income. I did have to get a battery replaced, but they sent it to me promptly.

The ADT system is doing good and it's working fine. I first had to contact customer service to swap batteries out and the interaction was good. I just wanted to make sure that I was doing the right thing. After that, I knew how to read the instructions and what it's telling me to do when changing batteries. So far, they've done everything they're supposed to.

I've been with ADT for over 22 years and it's always been fine. It's been exactly what I expected and it continues to have no problems. I don't know how it could get any better. I feel very safe when it's on and I've never had any problems with anybody trying to get into my residence. Contacting a representative has also been very easy. Sometimes when you accidentally set off the alarm, they're right on it when that happens.

I've been a customer of ADT for around 20 years. They've always kept my price low. If they ever raise it, I'll drop it. But as long as they keep it at what I've been paying, I'm fine with them. I have had no problems when I need to contact the customer service representative. Everything is just fine with the way it is right now.

The functionality and performance of ADT has been good. As for their representatives, sometimes they know exactly what's going on and what I need. Other times, they don't quite know. But overall, it's been okay. I feel protected and, if something happens, they let me know. There was a couple of times when the police had to come over when the alarm went off and I wasn't there. So I know it works and I feel very secure.

I've had ADT for up to five years. During installation, it took four and a half hours to attach the sensors on the windows. One thing I don't like is the old batteries and having to contact customer service a few times because my cameras kept going out. I've already had to replace two. Their cost is also a little high and I wish they would give a senior discount. The quality of the service good, but on the things that are recorded, I wish they would automatically delete after 60 days so I don't have to go in there and manually delete a bunch of videos.

I have never had a problem with ADT through the years, so I just stuck with them. The system has been excellent and the customer service has been great throughout my years. I have no complaints and there is nothing I would change.

We had ADT before but we had switched to Xfinity. I appreciated ADT before and it works well. I like the camera features. The only problem I have is that it is not coming up on my mother’s phone. She is hearing impaired. That's a big problem because sometimes I have to go, and my dad just passed away and we need it on her phone. But on my phone, I see everything.

The ADT system is good and meets my expectations. When I needed to contact customer service for any issues, I was treated very well.

I like the ADT system. They even upgraded not too long ago. I had to call after the upgrade because I didn't understand what I had to do, but they helped and told me what to do. They were good at answering when I called. All the features it has are good. But I was going to call them again because of my security light. It usually stays on, but it goes off on my system now.

The service with ADT has been spotty because of cellular failure. Our cell reception is terrible here and the alarm is verifying that. But our experience has been good aside from the chirping noises from the alarm. I like the safety that the system gives and it's a good service to have, especially if you have good cellphone reception.

I’ve been a customer of ADT from 2001 to 2010, and then took a break because I lived in a secure condo building, but I got it again this summer. And when I called to get the service again, the representative I talked to was knowledgeable. And the technician who installed the system was very good. And the system meets my expectations.

I had ADT for a long time, and I’m happy with them. I like that when I go upstairs with my husband, I turn it on, and we can relax. So, I feel comfortable when I have it. I’m not worried. And getting in contact with them was easy and really good. I haven't had to contact them in a long time, but I am going to call them sometime soon because I cannot fix the sound. When I turn the alarm on at night, I want the sound to be a little bit higher, but what I got was the same low sound. But I’m really happy with them, and I want my daughter to get ADT also.

Please stop knocking on our door and leaving your propaganda. We do not want your service. Your rep was unprofessional and dressed like a vagabond and creeped my wife out today. You clearly know the new home I bought so look up my name and do not come back to our address!

I called ADT because my home was burglarized, and also because my old system had started going beep-beep-beep since there was no battery. They told me it needed to be updated, and I just wanted to update the panel and get a remote, so I went ahead with it.

I’ve still got ADT and I've been with them since 2019, so it’s been a while now. My experience has been okay and I don’t really have any problems. It hasn't been hard at all to get in contact with them.

I live out in the country and was by myself after my husband died, so I went with ADT because they were around and I've had them since 1999. ADT has been really good to me. It's a very good system to have and they are really there for you. If something goes wrong, they call right away. One time when a granddaughter was living with me, somebody tried to break in. We had the alarm set, and ADT called and sent a police officer right over. It’s been very good.

I’ve been with ADT for five years, and the interaction with the sales representative was not good, but with the guy who came for installation was okay.

The house we purchased already had ADT, so we just stuck with them and it was fair. It does have issues, but more on the ADT service than the equipment itself. The customer service needs to improve when things go wrong or the system is not working. ADT wants charge for everything. If they have to come out to troubleshoot their equipment, there shouldn't be a charge to me. I had to threaten cancellation a couple of months ago to get somebody to come out here to look at my system and not charge me $300.

There was already an ADT system installed in the home I purchased, so I decided to keep it on for myself. The system works well. I've only had one situation where it malfunctioned and the fire department wound up showing up. After that, I got a letter from ADT that said they increased my rates because of the false alarm. Outside of that, it's been great and I had no other concerns. I like the system and I'm going to keep it since it is a necessity.

Enrollment was easy. The sales guy was straight and to-the-point. The technician who came out explained to me how things were gonna be done, and he did it just like he said he was gonna do it. I had them come out a second time in order to install cameras on the outside of the house. Performance of the system has been very good except in high heat, the doorbell camera doesn't work very well. When it gets above 110 degrees, which it does here in Las Vegas, the door camera doesn't function. I've had the door camera replaced twice now.

We haven't been really happy with the service. We've had some issues, and we're ready to get rid of ADT. Last week, the Wi-Fi automatically went out for no reason at all. The Wi-Fi and some other things in the house were okay. But there was a problem with the ADT thing for a couple of days, and we couldn't get on the Wi-Fi.

I love ADT. I like everything about it. I even added the Nest and some more cameras. I like the doorbell camera and the cameras on each end of my house because I can look at the Nest whenever somebody comes up. I have had no issues, so I haven't contact customer service.

We've always had ADT and the customer service and actual service has been good. I would not change anything.

The sales rep from ADT was good. They're easy to get in touch with and they answered all my questions. The installation team was also good and they cleaned up after themselves. So far, I have not needed to use the system yet, but the experience purchasing and installing them has been good overall.

I’ve had ADT for so long and the quality and features have been great. In fact, I had the whole system upgraded last year. I feel secure when I go to sleep and when I'm not here. The overall cost is good.

I used to live in Jersey City and saw an ADT sign at another house. I thought I should try it, so I called them.

My husband, who has passed away now, was the one who knew about different things and wanted ADT, so we’ve had it. So far, it’s been okay. The pricing was good. They recently sent me something in the mail this past week and then I got renewed.

I’ve had ADT in all my homes and apartments, and I’ve been very happy with their service. At the time I first selected them many years ago, they were one of the top companies. I feel very secure with them. The price, like everything else, is going up. That’s always a concern, but I still would use them.

Buyer beware! Customer service is poor and plan on spending hours if you want to cancel. Was transferred multiple times giving all the info again to be told wrong dept, hung up on, never get the call back if you choose for a callback instead of holding. Charging for service you aren't even using. Poor poor customer service and forget about getting a supervisor... they are never there or available!

Stay as far away from this company as possible. I was told I had a 2 year agreement and not just a 3 year. I don’t need service but now I am locked into a contract. My system has not been turned on in over a year. I Hate this company and I wish it would fail and go out of business.

I was with ADT for over 4 years. I tried to cancel my services due to a relocation of my family. I had the worst experience trying to cancel the service, they kept me going from one manager to another in the phone from over 2 hours, never again will use their services.

If I could give zero stars, I would. Despite my relocation contract, ADT refused to disconnect services at the house I sold. The sweet lady who bought my old house had fire trucks pulling up every time the smoke alarms went off and was afraid to even cook Thanksgiving dinner. I spent 50+ hours on hold, being transferred, re-explaining my situation to every new person, and getting a lot of promises of resolution (in 48 hours), but no delivery. They mistakenly kept both addresses (old and new) tied to my account, so I stopped paying. Surely if they weren't getting paid, they would disconnect all services, right? Wrong. They sent me to collections, but service remained on at both locations. 😂 The buyer of my house and I each had to bring an electrician in to disconnect and trash everything. With 50+ hours of experience with ADT customer service, I am qualified to rate them the worst I've ever seen.

I have installed ADT+ which was supposed to be latest in tech - it doesn't do voice announcements (it's a simple Chime that we get). Also got Google Nest camera system, which is expensive that doesn't even do voice alerts on Google Hub. When requesting for cancelling within 15 days, I got locked into contract which asks me to pay whole amount for 3 years.

This is the worst company I have ever dealt with! Their service is terrible, the installers are unprofessional, and the sales reps are misleading. I tried to cancel within the three-day period, but they convinced me to wait, saying they would send someone to fix the issues. It's now been a month and a half, and I still can’t use the system. The cameras constantly go offline, and every time I call, they promise a technician will come—but they either cancel, don’t show up, or arrive unprepared. I’ve been given excuse after excuse: "Our system is down," "We don’t have the parts," and more. Even after multiple failed repair attempts, they still refuse to let me cancel. This company used to be good, but now they are the WORST. Do NOT use them, and do NOT let them touch your home!

A friend was getting a low battery message, told to order motion detector battery. They installed it, more messages started appearing. After hours, I was there, and several days, and removing equipment ADT said was broken, after being told to pay for a new motion detector, problem was a battery in the panel!!! Original motion detector works fine, but ADT will NOT take new one back!! Terrible customer support - they just read a script over and over! None of them really knew the system, fave contradictory instructions. I was shocked at the incompetence! So, almost $100 and days later, system not back to original state. Instead of being able to use the remote, as before, now have to punch in a series of numbers to arm and disarm. As an IT manager, I am a just appalled at the very poor, and needlessly expensive, support from ADT.

This Company is full of lies and misinformation, They mislead you from the Contract period and they staff lies from the service technicians to the online staff. Last week I was told a service charge will be removed then this week the billing department staff agreed to give a credit when I ask for a supervisor or manager. Then she said she can’t give the credit if I’m canceling my account. But before that she said the charges was because I cancelled my automatic payment for the equipment, I had to inform her my equipment were paid in full and she need to review the account properly. Up to now I never get to speak with a supervisor or manager.

Worst customer service. They made a mistake and refuse to rectify the situation. If you can choose any other security service. They charged me back in January for equipment and now are saying it wasn’t the correct amount, yet that was the amount told to me by a representative. They have charged me my normal monthly fee since then. They then attempted to charge my account almost $3k and said well you can dispute it with your bank, but we can’t reverse it because you owe $396 on your equipment payments.

I've had ADT for years. I left them and then I came back for the better service. The price is a little high, but it's good service and the system is easy to use too. Everything works, including the alarm and smoke detectors. When something doesn't work, they send me a new one and walk me through it, and we're up and running again. One time, we were cooking and the smoke detectors went off loudly.

I got the new system and it's got a lot of stuff on it, but I don't understand it. If somebody's breaking in, I want to be able to just push the button. With my old system, I could push two buttons and immediately, I had somebody. I also didn't understand why the system would be out. My landline system was down (the whole area was down). Why would my system show Wi-Fi down? Is it hooked up to Wi-Fi?

My mother is older and home alone most of the day, so ADT gives her an easier way to contact the authorities if something happens. The representatives were great. He was very detailed and explained everything to my mom. He didn’t try to sell mom anything unnecessary. My mom said he was very efficient with his work and really liked him. I’m trying to remember his name, but mom told me she loved him.

I’ve been with ADT for over 20 years, maybe even close to 30. I’ve moved twice during that time, so the system looks different now. At the first place, it was something you just plugged in, and I think it hooked to your phone. When I moved again, I was having a house built, so the system was hardwired.

My husband passed away, so I needed ADT. It hasn’t been a month since I had it installed. I called them about the smoke detectors and things that I got in the house are just low battery. Every one of them is chirping. And I ain't even had them two weeks. I have to pay somebody to come out here to stop these things from beeping.

God forbid you move and call to cancel. If you can actually get someone to say they cancelled it, it still will never get cancelled. There is no hope with this company. I've tried to cancel mine 5 times in the past few years and my mom's in assisted living for 2 months yet they still bill and say they cancel and never do.

I use ADT in two homes. I had them many years ago and they were fine. I’m an IT and I ended up working for another security systems company. I understand the internals of how the overall systems work. I don't think I could have picked that company in Las Vegas because, after working for them, I knew their systems better. So ADT was the only choice I could make. Then, I used them again in my California home.

I got the ADT system and the installers were very nice. They answered questions that I had and I was very satisfied with my experience dealing with them. I’ve only had to call them on a few occasions when I was having trouble with my medical alert pendant. We talked that through over the telephone and they were able to help me out.

ADT features meet my expectations, but I’ve been having some issues with my system so I’m not 100% satisfied. The garage motion sensor keeps setting off the alarm and it keeps saying low battery. It’s a specialty battery and I can’t find it. ADT told me how to reset it. I should press the button 15 seconds, hold it down, and it should reset itself. So, I did that. It’s a hassle. Then my front doorbell camera’s battery went dead in five days. I had to figure that out and remember what he told me how to take it off and charge it up. So, I got that back going.

I have ADT for three years. Their sales rep was very helpful and the installation guy was great. The installation went really well. however there's an issue with my base that keeps saying it's losing connection, Wi-Fi outage, and cellular connection established. But it's happening all the time. Other than that, if someone is looking for this kind of service, I would recommend ADT.

Weird things were happening around the property where people were coming in, sleeping next to the trees and camping. My girlfriend also found people leaving stuff on her property. She bought some low grade cameras and wanted me to set them up. I was about to when I got the email about the ADT system.

ADT is a Scam – Stay Far Away! ADT is nothing more than a corporate scam operation disguised as a home security company. Their business model is built on deception, sneaky contracts, and fraudulent billing practices. If you value your money and sanity, do NOT sign up with ADT! Despite switching to self-monitoring, which should be FREE, ADT continued to bill me without my consent. When I tried to resolve it, I was met with useless customer service reps who did nothing but give me the runaround. And when I refused to pay for services I never agreed to, they threatened to send me to collections—for a measly $19.99! That’s how desperate they are to squeeze money out of customers.

ADT is a well-known company but I researched several different systems. In the end, I decided that I liked the idea that ADT would come in, do the installation and they have monitoring. I was literally going line by line with the person I spoke with when I was making a decision in terms of what the other option was versus ADT. We talked about different benefits, what it was gonna cost me and also some of the equipment that was gonna be installed.

After 20 years as a customer I find many other companies at close to half the price. I decide to switch. I call to cancel. Now they want to lower my bill, give new offers because I'm a long time customer. When I say no they tell me I have to cancel 30 days in advance. What a nice treatment for a 20 year customer.

We had a very disappointing experience with ADT. Their equipment started malfunctioning almost immediately after installation, which defeated the purpose of having a security system in the first place. When we reached out for support, the customer service was subpar—slow responses, lack of helpful solutions, and overall poor communication. To make matters worse, even after canceling our service due to these ongoing issues, we were still required to pay for all of the equipment. We expected better from a company that claims to provide peace of mind. Unfortunately, our experience was anything but that. We would not recommend ADT based on our experience.

I've had ADT forever. When I just wanted the security, I heard ADT was the best, and they had been around for a long time. So I just went with them. I always had a good experience with them as far as monitoring and everything.

Since ADT put the system up, my service has been good. I've only had them for almost a month. I had also gotten a free camera for first-time customers who are signing up. The guy I spoke to made sure I was good. He told me everything I needed to know and what woud happen. The customer service was 100%. The technician was also great and the package I chose met my expectations. I haven't had any bad experiences so far. I would recommend others to sign up.

I Do not like customer service. Very rude and will never use again. Wanted to cancel and they kept wanting me to go with them. After I told them I did not want them over and over they finely canceled. Poor service and poor quality of equipment. Never again for me.

I’ve been with ADT for a couple of weeks and my interactions with the sales representative were positive, and the installation team was polite and helpful. So far, the system meets my expectations.

My mother had ADT years ago, and we started using them recently. The sales representative and technician were both fine, and the system meets my expectations. I would recommend ADT to others.

I really like the ADT system. It makes me feel comfortable. The installation went wonderful. The person was committed and answered any questions that we needed answered. He took his time and was very polite. He was a really good worker.

My wife suggested getting ADT, so I went online and found out about it. And then I end up ordering it. The technician came and installed the device. It was a little tedious because he had to get everything set up. It took about five hours. But besides that, everything else was fine. Once they were done, he walked me through everything.

The customer service is great. I got a quote but when they came to the house, the price became much higher. They didn’t let me think about it and they immediately had to install. I've felt like we were really pushed into a position to make a decision.

My house is about 16 years old. Apparently, when they built this new house, there's already wire throughout the house for windows and door sensors. The system belonged to a company called Bulldog but later was bought by ADT. So the salesperson said it can be easily converted to ADT. She just give me a list of downside of another company and ADT is much more superior. It was at 9:00 p.m. and I was tired so I got stuck with ADT for two years. But definitely, once it's up, I'm not gonna use it. I have it for one year now and nobody came over once the sales was done. There's only one after installation visit.

My parents have ADT so I got their service too. Back when I was a kid, we were on a vacation in two states over and our alarm just started going off, and they called us about it and sent out the police department to make sure everything was okay with the house.

My in-laws had ADT. And once we bought our first house, we got the same service. Now, we have just bought another house and transferred the service over. So, we've been with them since 2014.

The security system of ADT does meet my expectations. I have had them for about 14 years, probably. The installation goes pretty well.

I just bought this house the year before last, and the lady who owned it before me had ADT. She hadn't used it for quite a while, so ADT had to make some modifications and had to update it. We added some sensors to some of the windows.

So far, it's been a great experience with ADT. I'm not complaining, as I haven't had a bad experience at all. I have been with them for about three years now, and the quality of service has been the same. The last interaction I had with their representative was very good.

The sales representatives from ADT were okay, and their technicians have been pretty decent.

I just like ADT as a whole and 'm very satisfied. The installer was friendly and informative, the quality of service is great, and everything works is perfect. I'm a nurse assistant, I work at midnight, and it makes me feel so much more secure and comfortable knowing that there's an alarm system on the home and easy access for them if there’s an emergency. I like being able to access the cameras and unlock and lock my door from my cellphone. I’ve gone from Ring to ADT, and the difference is crazy in the clarity of the cameras.

We feel safe with ADT. When we've had a problem, we would call them and they would walk us through or send a tech out. There have also been a few times when the alarm went off and they notified the police right away.

ADT has some of the best and most consistent products. The salesperson was very engaging, telling me all of the things. I told him what I wanted, and he gave me a price. When the gentleman came to install it, it was two different things, so I didn't like the confusion, the pricing, and I felt I was misled. To be more specific, I needed seven sensors for the window. I understand the package came with three that included the door. So, essentially, that was two sensors for the door and one for the window. I have 11 windows, 7 of which needed sensors, and I was still able to get the six sensors, have the two doors, the back door and front door camera, which was initially promised and part of the agreement. But then the installer shows up and he tells me what he has, and it’s what I'm supposed to get for $65 a month. I told him no ‘cause it’s not what I agreed to. But he was able to work between me and the manager, who he called, to get what I needed without the price being extremely elevated. So, that part worked out. He was good, very personable, helpful, and he told me to reach out and give him a call if I had any problems. He was fantastic. Overall, the system seems to be fine. I keep getting calls at least every three days saying that there's a disconnect between my system and my internet. I have to figure out if it’s my internet, or if there may be a glitch in the ADT system. But it hasn’t been a real big problem yet and I like the camera ‘cause I’ve never had the camera before.

Installation was pleasant. He was real sweet until he told me that I had to pay. I told him the lady I spoke to didn't tell me I had to pay upfront. He called ADT, said they would give me two months free if I paid $98 upfront. At that time, I didn't have the money on me because I didn't know I was gonna have to pay right then and there, but I managed to put it on a card, though, I haven't gotten anything saying I got the two months free. I didn't know that it only came with my doorbell and one camera in the front. She told me that it came with two cameras, the doorbell and the sensors on my doors and window. So, when I requested to have another camera put in the back of my house, the price went up on me, but I just went on ahead ‘cause I needed that camera in my backyard. He put one in the back and one in the front over my garage and then the doorbell one. Other than that, everything else was fine. I plan on calling him back over here where my son stays at to have ADT put here.

I’ve been hearing about ADT my entire life, so I just figured that I would go with them. I like the fact that with my system I have the ability to look outside my house and I can see what’s going on. The only thing that I did complain about and I do not like is if I lose power, then I have no more security protection. I love the service, but we are always losing power down here.

ADT’s system works good, and I like their cameras and monitoring system. Their installer was very good and thorough. He did everything I wanted and hid the wires. I don’t even notice them now. Their app is on my phone and it alerts me if the alarm is going off. If the door was opened by mistake, I can shut the alarm off with my phone. It’s very, very easy to use.

ADT was previously installed in the home that we purchased. We kept it, and they updated a couple of cameras. If we needed somebody to come out, they sent somebody out. When we’re having some problems with the motion detector in the living room, they called. They told us they noticed motion in the living room, but it was just going off on its own. They came out and changed it for us. The one thing that we’re struggling with is that their price went up fairly significantly. We went up from $40 a month to almost $55 a month. That increased was not discussed with us.

ADT is quickly available, so I went with them. I had a great experience interacting with their team. Their system is easy to set up and works well. I feel pretty safe.

The tech from ADT was really good. We had a good experience. The only complaint we have is their app sucks. It's horrible, and we always have issues with it. They told us to move our router, so we moved the router closer to the camera above the garage. But sometimes, it gets stuck when we’re watching a video. Sometimes, it goes off and online. I don’t know if that’s a wiring connection issue.

The interaction with ADT was convenient. We set an appointment and did everything on the phone. The gentleman didn't have to come out since I was familiar with the company. I then had a technician come out. He was very thorough and on time. I have not had any problems with it.

I've had ADT for three and a half years. The interaction with them is not great. When I made the call to see if I could get someone out to start the system back up, they came out and said I had to buy all-new equipment to and it was going to be hundreds and hundreds of dollars. I declined their service, but then they called their boss and now they said I could get the stuff for free if I signed up for their contract. I found that very questionable. So in all those years, I've never set the alarm. At any moment, I'm just going to call and cancel the service. Also, when I open and shut my windows, the alarm goes off even when it's not set. It's weird.

The interaction with ADT was easy. The installer came out and put them all up. He showed me how to make it work when I was at home and when I was away. The only thing was they were trying to upcharge me and I didn't like that. Later on, I wanted cameras inside my house, but I have not been able to get them to come out and show me the cameras and tell me how much they cost for the last two and a half years, so I gave up on it. Also, when I went to them to ask for a change of batteries, they told me the batteries were $27, so I just bought batteries from Amazon that were $5.99.

My experience with ADT has been great. I have had no issues and I like to use the mobile app. It's easy to use and there's no confusing buttons. My sense of security is also okay. But their customer service hasn't been so great. I had an issue not that long ago and I got passed around to six different associates before I got things somewhat improved. I had to call multiple times in the week to try to get this issue resolved.

The representative from ADT knocked on our front door and impressed us, so we decided that we would go with them. After he wrote up the contract, we had some questions and he answered them. The performance of the system is good so far.

ADT is what we had growing up. I like the familiarity that’s why I went with them. The guy who installed it was nice and explained it well to me. I have the system for a couple of years now and I can say it has improved with the technology over the years.

I chose to go with ADT because they had a partnership with State Farm so I got a good discount since my wife works for State Farm. We have it for two months now and so far everything was positive.

We've used ADT before but we moved every five years. This last install was not the best. It started with the first correspondence regarding the quote and the pricing. We were quoted on the phone. I was quoted $49 a month and I said I don't have that anywhere in writing. And he said that when they come out and do the installation, they will give me that price. As soon as the fellow walked through the door, it was $59. He said they don’t do it for $49. And that's on a pre-recorded line so we're gonna follow up with that.

ADT gives me a good sense of security. It’s convenient to have them and their system performs well so far. The features are great and their sales guy was awesome. ADT is very consistent and I’m very satisfied with it.

Our neighbor has ADT so we got it too. Their sales rep was good as well as the guy who installed it. We have it for four months now and if we compare ADT with another company, ADT is expensive. Other than that I recommend it.

We’re a military family and have had ADT since we’re in Birmingham. I’ve been with them forever because I’m with USAA and they give me a little discount. They kept their prices within a good range for a long time. I haven’t had any problem. I’m satisfied with my package at this time, and I love the new system that they just put up in my house.

I had ADT at another home, and I had good luck with them. I like their product, features, and all of the different security options. When I have a need, I go online since it’s easy to use and efficient, and I can get it done. The installation team did a good job, were very helpful, and made sure everything is covered and in the right place. They could install everything with no questions. I have no issues at all with the package I got, and I’m comfortable with their price.

I had ADT first for a prior house because my wife was alone during the day and she got sick. When I moved, what made me stay with ADT was the monitoring. Other systems don't seem to be monitored as well as ADT. I like the recommendations of their installers than their salespeople. An installer talked me out of getting a certain type of camera because the maintenance was not good, and it ended up the recommended camera was clear and more reliable. Another recommended that I didn’t need to buy as many sensing devices. I think that was a good recommendation.

I’m 75 years old, not computer-literate, so I have to stay on the phone if I want ADT to come out. The person on the other end says they got it fixed, but it’s not fixed two hours later. Everybody is very polite, but the system just doesn’t work or the people are not trained enough to make it work.

When I married my husband, he'd had ADT for a while, and I've kept it. I've had it for 30 years and I feel safer with it. I like the monitoring, and it's not difficult to reach someone as well. Several years ago, I had a false alarm wherein one of the sensors went off and we don't know why. I wasn't home and ADT called and couldn't get in touch with us. They called the police and they came out. Other than that, I have been at home and I've opened up the door. I usually shut the system off in time. If not, they call and I tell them, then they ask for my code. Most of my friends and family know I have ADT and I'm satisfied with it. It works.

I’ve been a customer with ADT for quite a while and I have old equipment. I just got the basic stuff where it alarms when somebody opens the door. But I don't know if that equipment really works. They're forcing me to pay to get newer equipment. In order for me to be compatible with a new customer’s equipment, I have to spend $1,000. It’s not worth it. I’m not too happy with them and I wouldn’t recommend them since they don't help out old customers. I’m thinking about moving on to another company because they have upgraded stuff for new customers.

We got ADT when we moved into a new house. And it was all by itself and we didn't know our neighbors. That was about 18 years ago. Their customer service has always been really good. We got to a point where we didn't have a landline and talked with someone who was replacing some pieces. And he said they can do the self-service piece directly. And he was really good. They installed it. And it's been that way ever since.

I would recommend ADT. The only issue I've ever had with them is getting someone from their call center who speaks English well enough that I can understand to help me get whatever we've needed. Nowadays, every company wants you to go through their website. When you call, they say everything is on website. I'm 50 years old. I am computer savvy. But I don't necessarily want to conduct business that way over the computer. And some questions can't be answered on the computer.

A lot of people in our area use ADT and we’ve had them for about 10 years now. It functions fine. It gives us what we want. Their customer service is generally responsive. We never had any major issue with them not coming out and doing something if they need to do it. The alarm stuff works well. It goes off when it needs to go off.

I chose ADT because of its reputation and it also had a discount with the AARP. Their customer service is easy to get a hold of and my interactions with them have always been very successful. Our system works very well. We had it upgraded about two months ago, and we're very comfortable with it.

I've been with them for 4.5 years and I haven't had any problems with ADT since I've had it. Everything's great. Having ADT is a good experience and I love using the app if I’m away.

I'd recommend ADT to a friend, but I'd be honest with him and tell him what my issues were. Usually, with brand new homes, that's probably not as much of an issue. My home was built in 1947. It’s a mid-century home. And I don't know if that makes this an issue.

There was an ad about the doorbell and I was getting a doorbell put in by ADT about four years ago. The rep called me about it and the system is terrific so far.

It was convenient to go with ADT but they could use some improvement in knowing and understanding that the physical address may be different from the mailing address in some homes especially if your neighborhood is not in it. You may have a different ZIP code from the mailing address and from the physical address. The homeowner knows that because we have to pay for it. But it's talking in circles trying to explain why you have a different physical address versus a mailing address, but it's the same location.

My son’s friend was an ADT rep and he had me sign up for the service. When I had an upgrade, the guy who put it in was a gem. He should get a raise. He was wonderful. I also got a smoke alarm, which he told me about and I jumped at the chance to get that. The system is fine. I'm still trying to learn this thing. I’m old and it's very intimidating to me. I'm old.

I've been with ADT for almost 22 years. I stayed out of habit because I had it and didn't want to change, until recently. I'm having so many problems. We just had a tech out yesterday, and there were issues. And today, we have issues again.

I was interested in the services of ADT because they had a very good review. Their website is helpful and I can control it very easily. However, I'm in a criminal-wide area and sometimes it’s not recording because I have reached 6,000 videos.

The service I had before, Brinks, was very good, but they were going out of business in the New Orleans area, and they highly recommended ADT. My home has been very secure with it. Any little thing that pops off, they make sure to let me know.

I’ve had ADT for almost two years, and my daughter has had it too. The sales representative was pleasant, but he didn't answer all my questions. I'm supposed to have two cameras, the Ring camera and one on the back of my house and on the garage. However, the one in the garage never worked because he left it out there, and it doesn't have a plug, so I can't plug it into the socket.

I’ve been with ADT for years. Our house came with it, and it serves our purpose and works well. I would recommend it.

I’ve had ADT for 20 years, ever since I first moved in. Overall, I've been extremely happy with the service. The staff is very professional. The technicians who come out are knowledgeable and patient in explaining things and making sure that I have a good knowledge of how my system works, where things would cause it to go out, and things that might need updates. Never pressured to do anything, which I appreciate. I’ve had opportunities to get other services at a cheaper rate, which I chose not to go with because I feel secure, and I really appreciate the service that ADT provides.

I’ve had ADT for over 20 years, and it’s been a love-hate relationship. The hate is the technology. I have one sensor in the basement that needs a battery replacement, and the touchpad in my bedroom flashes all night long. I have to actually take it off the wall or cover it up. The touchpad batteries are proprietary to ADT, so I can’t find them anywhere else, and they’re really expensive.

I’ve had ADT for the past couple of years, and while I’ve had contact with some good representatives, the equipment and overall service haven’t been great. Every time I spoke to a different representative, I was told something different about payment arrangements. If I pay an X amount, they would match it. Then the next time, I was told I had to pay a larger amount for them to match it. But I’m over it at this point.

I purchased (not leased) my entire ADT system (Alarm panel and 22 door and window sensors). ADT sent a young unqualified man (he was about 16 years old) to install the system. He installed it improperly; the system quit working because the young man installed three of the sensors so the batteries could not be changed. ADT told me I owed them for the lease of the equipment... NONSENSE... I purchased the system outright. They sent to me a signed agreement that showed I would pay a monthly equipment charge; the signature was not mine; somebody at ADT FORGED my signature. I have called ADT 15 times to get this resolved... no resolution. I had to block ADT from charging my credit card. ADT is the WORST company I've ever dealt with. I am a retired CPA and I know very well what goes on in my financial life. I have over an 800 credit score... I am responsible. STAY AWAY FROM ADT...

We bought a house in Pennsylvania about a year and three-quarters ago and were looking for a security system. I’ve seen ADT’s signs in people’s front yards, and I thought they looked solid, so we had a guy come out to the house. We have quite a few doors and windows that we’re monitoring, and he gave us a demo with the control panel and set it up. Installation probably took three hours because we have quite a few doors and windows. It’s an old farmhouse, and half of the house was built in 1890, while the other half was an addition put in in 1990, so we had security for both sides.

I like ADT because it gives me peace of mind, makes me comfortable, and makes me feel safe and protected. Their home security system greatly meets my expectations.

I had a good experience with ADT. We have been with them for three years. The team that came out to my home was nice and cleaned up after themselves before leaving. The features are great and it works on my phone.

Our old house had a local service which was bought by ADT, so we were transferred to them without any choice. When we moved to our new house, I just transferred service. The guy from their company came out and installed some motion sensors and door alarms in the house. Our interactions were good.

We’ve been an ADT customer for probably 30 years, and so far our experience has often been very difficult because of billing errors. There were also some significant failures in the installation of our new system.

When we have any trouble with ADT, they come out and provide good service. In fact, recently they replaced the system we were having issues with, and we didn't have to pay that much to get it done. Usually, if the monitoring goes up a lot, I call them to try to keep it down.

I live in a rural area and got 5G internet service, WiFi and stuff. But yet, my monitor hardly ever works and I have to reset it four or five times just to make the alarm come on. Whenever it finally does connect, I have to keep hitting set alarm and it keeps coming up with error codes. The app on my phone also says it can't connect even if I have full signal. I'll be standing right next to the thing with my phone in my hand trying to arm the system and it says it can't arm. When I try to disarm it, it's the same thing and it takes forever.

I had ADT in my other home before I moved into my new home three years ago. I was used to dealing with them and didn’t want to go to another vendor. I was satisfied with their products beforehand. The transition between the two homes was seamless. They worked it out with no problems. They were very efficient and came when I scheduled. There was no interruption. I called them before I was going to move in so they knew the date and all of that.

About 15 years ago, I had a neighbor dispute and got security because of that. At that time, ADT was the only home security that was really out there and the only option I knew of. When I had to move and get everything reset at the new location, the experience wasn’t as good and I had some blips with that, but it all worked out.