ADT Reviews

I did notice a couple of equipment issues. I’ve got an outside camera that hasn’t worked for about a year, but I don’t really care since I have a Ring doorbell. When they first took over, everything worked exactly the same. One day, I went to set my alarm, and it wouldn’t log on to the internet, so they sent a technician out. They said the screen was bad, but they couldn’t replace it and told me I had to buy all new equipment. I considered just going with Ring instead, and they offered me a deal to replace my equipment with something that supposedly would work with my screen. The same technician said he’d seen the same problem at a couple of houses in the neighborhood. Then, three days later, the screen started working again. A month later, they called to say the new equipment had arrived, and I told them to send it back since the old stuff was working.

Overall, the system quality now is good. I use it mainly to know if someone opens my door and comes into my house while I’m asleep. For the cost, it is about the same as before, about $55 a month. My daughter just bought a complete Ring system herself, and it costs way less per month, and it sounds like it does the same thing. But not enough for me to want to change anything, so I'll just leave it the way it is until it quits working and they don't want to fix it.

The fire alarm has gone off a couple of times when somebody wasn't watching what they were cooking. When the smoke alarm went off, ADT called immediately. We were not at home during that time, but my son was there. So they called our neighbor and our neighbor was able to give them the code. That worked well.

The system is for my daughter’s safety and we're very satisfied. Our favorite feature is the alarm. We have the handheld remote and she walks into the house and puts the alarm on. The functionality is perfect. I probably would have wanted to know more options on where to have it installed. We have it on the table. We would like to have it mounted someplace else. That was one question that we didn't get an answer to. But that's one of the smallest things.

He was a good guy, but I didn’t understand how everything worked either. I did not understand how they work with Google, and I did not know they changed their system. I paid for a year in advance a year ago, and I paid another a year in advance about two months ago. Overall, I’m happy with my service, and everything’s up and running. I’d recommend them.

Recently, I had to call when I had to change the batteries in my smoke detector. I had to reset the panel again, because changing the battery affects the panel. They walked me through the process over the phone.

The only issue I’ve had is with outdoor cameras. I called about getting one, but they were telling me they were with Google, and it wasn't a fit for me. I’m happy with ADT overall, but I'm not happy because they're not providing outdoor cameras for my protection around my property.

The installer was great, too. He sat down and showed me this, that, and the other, and really stepped me through everything. The system is actually very easy to navigate and it's not difficult, so I wasn't scared to touch it. I feel like the more you do it, the better you get. There are some things I still want to learn about it. I just have to sit down and take my time and do it. My favorite feature is definitely being able to navigate through the system when I'm away from home.

I feel 100% secure and feel very safe with my ADT system. It even picks up every little bitty bug that flies into the camera, which doesn’t annoy me at all. If it can pick that up, I know it can pick up other things. The price is fair for the system I chose, and I have no complaints. I just need to get with customer service because I want the payment to come out from a different card.

I had a problem with the system once, it wouldn't clear. So I called them, and their customer service answered. They hooked me up with a woman in Texas, who talked me through how to reboot it, and it's been fine.

The sense of security is good because the house and the garage are on the system. Every door and window that's available to break or crawl in, as well as the basement windows, is on an alarm.

They also put my sub pumps on the alarm, in my crawl space if it ever gets water in there. I was cleaning it in the basement one-time, and I got it wet. It then sets off the alarm, so that works. I've been here 45 years and never had water in there yet, but they put them in.

The representatives have been really good and helpful. When my cameras went out, I called, and they walked me through how to get them working again on my phone. They handle everything in a professional way, and I appreciate the help. They’re knowledgeable about what they do.

The system isn’t complicated to use, and I enjoy working with it. Whenever I need to call, I’m always able to get through. It’s not hard to contact them. They prompt me through the options and answer my call. My favorite part is the cameras, and I also like that the system can detect fire as well as an intruder.

I have Ring cameras, but it doesn’t do a lot of good if I’m sleeping at night and I don't hear an alert. I also have window sensors and glass break sensors. Sometimes if my dog shakes his head a certain way, the glass break sensor will go off, so I put masking tape around his tag. But I do feel safer, especially going to bed at night. Having ADT, I know that I will be awakened should anything happen.

Their website is helpful, but sometimes it’s hard to find the exact answer to a question. I wish there was a more detailed manual with the questions and answers about things. One time, I called them to ask a question. I forgot to turn off the alarm system before opening the sliding door to let my dog out, and I didn’t get the 30-second delay to turn off the system. The person researched it for me and was able to change the setting for that while I was on the phone. I was very pleased with that interaction.

So I was hoping for something to be able to capture multiple angles, multiple cameras, and an additional doorbell. I also want to be able to catch what's on the cameras because capturing live motion only doesn't really help if something may have occurred to be able to know what was going on. Aside from that, I also want a inside camera, if that's ever an option. Other than that, ADT's service is good and I haven't had any issues. What I'm paying monthly is affordable and I know that the system works because thee had been times where my daughter forgot to turn it off and I got the phone call about it. They're pretty quick, so I appreciate that.

Also my modem went offline & they want me to pay them another installation fee just to reset them back online when I had already had them over because I had to get a new camera in the front so they were at my house that day & could have reset the others as well but Jamie in the Pittsburgh PA office told them I would have to pay more money to just put my 3 other cameras back online. I tried to get ADT to work with me to fix this but they refuse. I will not be paying for their employee's mistake. The question is why would their manager choose cameras that were hackable to be installed when I told him & everyone else there that I live next door to a hacker? It is strange unless he is part of the burglary ring & knows that if he would put the Closed Circuit TV in his gang wouldn't be able to steal from my house anymore.

They did have one employee who had gained entry online of a woman's interior, they did catch him. I will have to sue ADT because I have wasted lots of my precious time going back & forth with this issue & they refuse to do the right thing. Had they done the right thing & did as I suggested we would never have had all the issues I had to go through. THEY ARE VERY POOR W/ COORDINATING WITH EACH DEPT & SUPERVISORS/MANAGERS TELL YOU ONE thign then someone tells you something else. The Pittsburgh Office doesn't abide by what the Upper Management office tells them, they just ignore them.

Lots of calls to try to get the system completed and more dishonesty, hang ups and lack of any kind of training from the reps we dealt with. We've now wasted a lot of money and need to start from scratch with a local company. Dealing with them has been very frustrating, and they really don't care about their customers' experience in any way, shape or form. Clearly, this is a shady company with terrible service, so AVOID AT ALL COSTS.

Now they say I’m locked into a contract for a year with no working service, and they’re unwilling to waive early termination fees even though they’ve failed to hold up their end of the agreement. This is not just bad customer service — it’s a breach of contract. Avoid ADT at all costs. You're better off with a company that actually values its customers and stands behind its product.

This is straight-up theft. I’ve been completely misled by their incompetent staff, and now they’re trying to take even more money from me for a service I’ve already tried to cancel multiple times. The lack of accountability and the blatant dishonesty is shocking. Stay far away from ADT unless you want to be treated like garbage and robbed of your hard-earned money. They don’t care about their customers at all.

The main battery on the system is constantly showing an alert. The last time a technician came out, he never fixed it. At this point, I just want to remove the whole thing and forget about it. We have very high ceilings, and even a normal ladder doesn’t work. I don’t know why the installer put it so high up in the first place. Now, everywhere I go in the house, either an alarm is constantly chirping or there are holes in the ceiling. I’m literally frustrated, and it’s expensive too.

The door sensor is also constantly showing a critical battery. I don’t like all of that nonsense. And when technicians come out, they want to charge a service fee. That should be included in what we’re already paying for every month. I’m shopping around for something else that I can manage myself without extra charges, and then I’m going to get rid of ADT.

I called ADT about it about a year after moving into the new house, but the conversation didn’t go anywhere. They knew I had transferred from another house. What I didn’t understand was that there was no effort to retain me as a customer, no attempt to say, “Let’s try to match close to what you were paying before.” They told me no, that I signed the contract and that was it.

I would’ve been okay with it even if it had been $5 or $6 more. But going from what I used to pay to almost two and a half times that amount feels very tasteless, especially after being a customer for so long. I’m very disappointed.

The system itself does work for me. I haven’t had any major issues. The only thing is that one of the sensors fell off, and they sent me a new one. I’ve disabled it for now because it’s in a location I don’t really worry about anyone entering. Other than that, I haven’t had any problems. I think there’s some kind of maintenance fee included in my plan, so I didn’t have to pay anything for that replacement.

I would love for them to call me and say, “Hey, let’s upgrade your plan,” or do something to enhance it, but they haven’t. In the last three or four years, I haven’t spoken to anyone who actually helped me. They haven’t reached out to me in quite some time.

Just recently, they upgraded the cameras, motion sensors, and even the front doorbell. The installer was wonderful. After he finished, he explained everything, how to use it and all of that.

The cost could definitely be cheaper, though. It’s gone up every year, I think. I’ve tried to upgrade my equipment with ADT, but they’re very expensive. They’re probably the number one home security system, so they can do that. I did look into switching, but I just didn’t.

I feel like they need to be more upfront about that. I think they avoid it because they know people probably won’t do it if they knew.

I called maybe three days before the warranty went out. ADT told me they were sending me over to that company, but when that company called me back one day before the warranty go out, he suggest for me to just wait and let ADT deal with the situation because by that time, it would be too late.

When I call ADT back, I’m at work, and they want me to do all this stuff on the door camera, but I keep telling them I can’t do it. They asked me to reschedule online, but nobody never came and nobody never called me. I did what the lady asked with the PIN to reset it, but none of that is working. They can’t really help me because the stuff they ask me to do is not working. I got fed up.

The security system for the house works, but the doorbell thing that they say come with it, that’s what’s not working. I thought when they come up to the door and ring, it would let me know somebody’s at the door, but it does not do that. The lady said I had to buy another component, it’s like in order for one thing to work, I have to buy another thing and another thing. I don’t need all that and I don’t have money for all that because I just bought this house.

When my alarm goes off, they answer me right back real quick. Whenever I call for something I need, they always answer me real fast, too. The only thing, though, is that sometimes there’s a long waiting list when you call. But overall, I’ve had a good experience with ADT.

Our front door is keyless entry. I didn’t realize when we first put the system in that it was low battery alert. We got locked out and that’s how we find out. But now, I have the alert all the time that says our battery is running low. We’ll never be locked out again. I just wish there was a way that we know that the batteries are gonna go or are running out before they do across all the systems because, for some reason, it always goes off at 3 o’clock in the morning and that’s not comfortable.

Customer service has always been good for me. They’ve been very helpful and courteous. They answer when you call them. My favorite features are the alert I get from the system and their response time. If something goes wrong, I always get a phone call or an alert. There was one time, in my old house, ADT reached out to me because my kids were at home and opened the door. They couldn’t get to the system or can’t remember what the password was when they were in school. Or if the smoke alarm goes off if my wife is cooking and she can’t get to it or reach it because she’s short, they always call.

In the years that I’ve had it, it’s only twice that they’ve been unable to help me solve the problem. I had to make two calls where I was unable to resolve an issue with my camera on both occasions and was not able to get it done through their online tech support. They had to send a technician out and there’s a cost involved in it. Their tech came out and resolved my problem. I was there watching and one of the issues was on one of my side cameras. I’m 71 years old and I couldn’t climb that high on a ladder because I get dizzy. But on the other occasions, they could talk me through resolving it online.

ADT costs a little more than others but it’s easy to monitor and look at issues with them. Their app is pretty good. It’s simple to use and I can do most things through it.

I mean, it's not gonna break the bank, I started paying out at like 52. But it's like nothing's changed, and they never had to come to my house. So, what am I paying for? I actually did reach out to anybody one time.

I had a power surge and it blew the battery in my digital setting. I had to buy my own battery, and it wasn't even a year old when it happened. But I had to purchase my own battery and then my son had to come over and change it for me.

It's a good company. I am satisfied with it. I love its quality. It's great, and it makes me feel safe. I like that I can do it off of my phone. It tells me if my grandson's sneaking out the door. It's more the reputable one, but to negotiate the billing.

Everything is all right, so far. I feel safe with it. I feel really safe with it. I put my alarm on and my doorbell camera. It always lets me know when somebody is pulling up outside. So, I like it.

Their representative was good and very helpful. And the installation was pretty quick and easy, too.

We just got the protection, and we know we are protected with ADT. We haven't had an opportunity that you or the police to come, or you have to talk to the monitor over here, and I hope it didn't happen.

But we know, and I have confidence that ADT will respond if something happens. Every time somebody asks me, I just say we have ADT, and we are confident the house is protected.

And then I guess it gets fixed within a couple of minutes. It's not a big deal, but that's happened probably about four times.

I contacted them a few times, and they’ve been absolutely very professional and responsive. My system had gone out once or twice over the years and their response was good. They have handled the few problems that came up. So, I don't have any problems and complaints at all.

They just need stronger tape on their little attachments for the doors. I've got one I've had to reattach about six times.

I've only had to call ADT once and it was because of my fault. I got to the board later than what I needed to and then the alarm had gone off. There was a door that was open. So, my only contact with ADT at that point was that one time. I gave them the password and it was all okay. Everything worked out.

With ADT, I feel better whenever we're away from the house. ADY is always there. Because of medical issues, we're always away, and it's nice knowing that there's somebody looking over the house.

At first, I would forget to turn it off when I walked in the house because it was something new to me. Every time that they would call and check, they were really nice and I'd explained to them I just get there fast enough. And they're, "Oh, that's fine. That's what we're here for." One-time, I didn't realize that the back door was open. Actually, a policeman showed up to see if everything was okay. I was really surprised. I felt very comfortable with it and I don't have any complaints whatsoever.

We had to contact them once because we left all of the doors open. It was really hot that day and I had a lot of family with me. And the battery run down. I called them about it, and they were very nice, told me to give it a certain amount of time. And if it didn't recharge, they said that, on their own, they would have somebody come out to change it. And it did recharge on its own, so I didn't even need to contact them again. The few times I've had any contact with them at all, I've been very pleased. I feel very secure when I leave and when I come back.

I’ve always been pleased with them and never switched to any other company even when another company knocked on my door. If the doors or windows are open, or if somebody tries to open the door, the alarm goes off. I feel pretty secure about that, and that’s also because I don't live in a bad neighborhood. The few times that I’ve called them were when the battery got low and the alarm went off. The last time, I had to pay to replace the battery. I had to climb up on a ladder and stand on the top of my washing machine to put the battery in the box.

The system works fine. One time, in the middle of the night, they called the police. The police looked around the house and didn’t see anybody. They also called me once and said my house is on fire. I told them it’s not. They sent the fire trucks out here anyway. The smoke detector, I don’t know if it was ADT’s or if it was already in the house before. When the fire department got here, they unscrewed it and smoke came out of it. They later replaced it.

I had a doorbell that got disconnected from Google Hub when it snowed back in February amd the temperatures dropped low. I didn’t feel like paying $98 for a service charge for them to come out here. They don’t know how to hook it back up to the Google Hub because it’s a wireless doorbell. I went wireless because I’m afraid for an electrician to come in here and tell me they need to rewire the house. That’s gonna cost me money. I’ve really had no problem with ADT, except for the price, which is $58 a month.

I wanted a door lock from ADT for an older door. It has a window on it and the frame is really close to the hole where the deadlock goes in. The guy tried to put the lock on. He probably shouldn’t have tried it because the lock wouldn’t align enough to fit against the door. It was off on an angle. He put it in, and it did hold, but it fell off after about three or four times I used it. I called another representative, and he said that the technician should have never installed the lock. I had to return the lock. It took some time, but I finally got the credit put to my account after a couple of calls. But I didn’t get my old lock back and I still had the hole in the door. Because of that, I had to pay a locksmith to install a deadbolt and a regular door handle and key set to fix the problem. I’m a little upset about that because that cost me almost 200 bucks.

My issue with the Google Nest doorbells is that they don’t ring inside the house. There’s no device for them to ring. I’ve been looking for one. I just get a little ding on my phone, and by the time I see it, the person’s gone. It does record, and the cameras work. It functions fine that way. But there’s no device to put in the house to hook that thing up so that it’ll ring like a regular doorbell. That’s a problem. If has ADT has some device that it’ll ring on, I’d gladly get it.

One thing I don’t like about them is they offer certain things to new clients, and that’s not what they do. I noticed they advertise that if someone has an insurance company, they get a discount. But they offer me different things. They came and added things to the house. It went very well. I wasn’t upset about their service at that time.

They give little windows and doors, but I think they should add more. Now, everything is up to date, doorknobs, cameras, and stuff like that. They say they offer that to new clients, but they’re not really giving them to the new clients. There’s other security companies that have better technology. I just had them because I know more people had ADT for so long.

One thing I don’t like about the alarm is it takes so long for the actual loudness to come sometimes, but if it gets really loud, it sounds like a fire alarm. It doesn't go off until I actually turn it off or ADT contacts me.

I had a day where I was at work, and my alarm went off. ADT couldn’t contact me because I was in a meeting. They called the person that I have on my contact list. I really appreciated that. I just wish they had better technology, but I like their service.

One thing I do like about them is the pricing, but I don’t like how long I have to be with them. I don’t like the 36-month thing because what if I move or don’t want any longer. Overall, the performance of the system was great as far as the functionality.

That only happened because I was changing the account. There was no contact for years about updating my system. Their long-term customers seem to be forgotten until they have to create an issue, and they don’t really check up on customers.

Then, to find out that the person wasn't even with ADT. They were with a third party called SafeStreets. The system was okay, but it's not the best either. We've had to have one service call because they had to give us a whole new doorbell camera, and the connection isn't always the best.

Another thing was the first guy that came out to give us the equipment didn't even give us an ADT camera. It was a different type of camera. Then we got the service call with an actual ADT representative, and he is the one that brought out the actual ADT camera. It was a little sketch at first.

I usually do the chat first whenever I need an agent. We haven't had any issues recently. The last time we had an issue was last year. My experience hasn't been the best. Honestly, if I could get out of my contract with ADT, I would definitely do that a long time ago. It's just not worth spending the 75% payoff on it.

I’ve had the system for three years and then they went up for less than $10. It wasn’t a shock, but it would have been nice to have a letter or an email telling me that. Instead, they just hit by automatic credit card and no word from them so that was disappointing. Other than that, the overall operation of the system is good and I like it. I feel safe because it’s a good system. I like that I’m able to arm and disarm on the app. ADT is worth looking into.

They fraudulently created contracts and said that I signed these contracts. My name is spelled incorrectly in so many different ways. Also, no contract was ever presented to me before. I called them and it reached all the way up to their executive office. But they’re still not trying to get rid of the charges and they keep on sending me a bill.

Someone came to the house the first time. According to them, they have three separate contracts for me, none of which makes sense because the very first one, the signature is spelled out and it was not my signature. The initial is not my initial either. I don’t know who did it but I’ve been requesting for them to send me the contract that they promised but no one ever sent me that.

When I got into the service with them, they were charging me over 2,000 something for the equipment, which was paid. I was speaking to the CEO and he himself was shocked. He was looking at the contract which shows like it’s a free service because it shows that I didn’t pay anything for the equipment.

I asked how it was possible. They even produced me with a $50 rebate and I have the signature of that rebate. That was on the first contact. For another contact, supposedly it was created and it has been renewed. They were claiming that I signed that signature via DocuSign, which I know nothing about. I checked my email and my services but I cannot find anything from ADT. They never sent me anything and I never received anything from them.

They can’t produce me anything except for showing me some signatures. The next thing is that one of them is indicating that I was already in a contract, paying $19.99 a month. The contract was supposed to end in 2026. But now, they put me in another contract, and they claim that I signed for it. The contract will end in 2027 where I’m going to pay $74 and change on a monthly basis, all because I changed the lock.

They now add on to the system a Ring doorbell lock, but I already have that in the house. I also have the thermostat. The guy that came to install the lock said that the installation was gonna be free. He saw that type of thermostat and added on to that contract. Now they’re charging for it as if they;re the ones who installed it and they’re monitoring it.

The guy didn’t even give me the information for the door lock, so I don’t have so much information on the door lock if I want to put it over onto anything at all. All I know is that I know how to open and close the door. If I want to download the app for the door lock, I don’t know how to do that. He didn’t provide me with any of that information.

Next thing I know, the bill goes up to 660 something dollars and they want me to pay that despite the fact that they agreed that they were going to close it out and I won’t have to pay anything. It moves from 500 to 600 and change, and now that’s when they actually decided that they’re closing it out. I decided I’m terminating the contract early and I’m gonna have to pay the early termination fee, which is now gonna be over $2,000. I’m gonna try to figure out a way how to take it into court because I’m not paying it.

It's functioning well, but It seems like it's one of the more basic systems. There's no touchscreen. It'd be nice to have some more features.

Overall, we feel fairly safe with the system. We’re out in the middle of the woods so we’re safer here than we were when we were downstate. It’s a good service because we like the monitoring. If we need help, we can connect to the ADT and they can get the police and the fire out here.

I also have another house where ADT was installed. I called customer services and they sent somebody to the house to figure out. But this time, we only did that remotely by the phone and then I talked to somebody the next day. Right now, the system is working okay. But in my opinion, I would like somebody on site to figure out what happened for that instead of just doing it on the phone. Other than that, I feel satisfied with the sense of security the system gives.

Right now, I do have a low‑battery alert, and it tells me which window it’s coming from. But I’m still not completely sure which one it is because of how the window is described in the alert. The issue is that I travel a lot and I’m away most of the time. Right now, I’m about three hours away, and it’s been warning me about the low battery.

Two years ago, we had a situation while I was overseas, and I opened an ADT account from there. They were really helpful. At the moment, I can’t see anything because I’m overseas. My wife handles the ADT system, set up the code, and do everything. We have one glitch right now, but hopefully, I’ll able to get it back in control.

The area we live in is generally good, but once in a while, every four or five years, there’s a burglary. That’s a concern because we’re on a corner lot, and it seems like this area has been targeted before. Since we’re a corner lot, we could also do some advertising for ADT. Maybe they can even offer us a discount.

The light stays bright all night. No matter how much I try to dim it, it doesn’t turn off. My friend’s light turns off after about 15 seconds, but mine never does. Technicians have come out and looked at it, and it still doesn’t turn off. Someone has been out three or four times, and they even gave me a new panel, but it’s still doing the same thing.

The system downstairs went off and said someone was breaking in. That happened last month. I paid and changed all the sensor batteries. The front doorbell was replaced because it wasn’t working well, but the new one works even worse than the old one. It’s nothing like what I expected. I’ve had Brinks out, and I’ve had a few other companies out to get quotes because I haven’t been happy.

When I call, customer service is fine, and the other technicians who came out were fine too. The best person was the last technician who came out. I don’t remember his name, but he was very nice and tried his hardest to fix everything. I actually saved his name in my phone because he was so kind, but he told me he might not be with the company much longer.

He was great. He replaced the front doorbell because he said I had an older version and didn’t understand why they had installed that version in the first place. But the problem is the camera dies within an hour. I don’t understand why. I have to keep taking it out to charge it. What’s the point of having a camera if I have to charge it for eight hours just to use it for one hour?

The installation has been good for me. I can disarm the remote control using my phone. That's what I like about it. I could be anywhere, and I can check it. I had another one, but I didn't like it as well as ADT.

And I wanted it because I've had people try to break in the house while I'm at home. But they can't get in the house because I've got 4 dogs and I do carry them.

So far, I like ADT because I can leave out of town, set the alarm, and the cameras notify me if someone comes up the driveway. Everything works fine. If I have a problem, I just call ADT and they walk me through it. Like this morning, my carbon monoxide batteries were dead.

So, I just got new batteries from Amazon. And not even a second, they called and asked me what's going on. I told them I just replaced my batteries. Then the fire department showed up five minutes later to make sure everything was okay.

It's worth buying and getting. It helps you out in the long run especially if you have to go out of town and you don't have anybody to watch your house. The cameras basically do it for you. You can have access on your phone, tablet, or laptop.

I’m satisfied, and I recommend them to get it.

I like ADT. My mom had them, and they were really good to her. They came out and checked on her. So I never had a problem where they had to come out and check on me.

We've had some issues a few years back. We had some trouble with the back camera staying online. They charged us a lot to come out and fix it, and then it went back off again. But it seems like it's been straightened out.

That's been the only issue so far, as we haven't really had any problems with our alarm system itself. I like the feeling of security, having to set that alarm at night. I think I would share with others the ease and confidence of having it.

I like our Ring Doorbell too. I have the app so I can set the alarm when we're going away or from away. Their online tool is very helpful.

I haven't had a really hard time contacting their customer service, but I haven't had a really easy time either in getting help.

A technician has to come out on two occasions. It was excellent. They were prompt, efficient, and they took care of the problem.

It was good. The system is working excellently. I had no regrets. Their follow-up was very good. Because they call anytime the alarm requires attention.

ADT’s the only home security that I've ever had, and it's pretty nice. They're up-to-date with the technology, I guess. And It’s been real easy to talk to them. The few times I've had to contact them, it's been reasonable.

I got that monitor. It sits right up underneath my television. 99% of the time, it's blank. It tells you nothing. It just doesn’t do nothing. When we call and have a complaint about it, we’re kept on hold. And then they hem and haw around like it’s not their fault or it's the equipment's fault. But when we tell them we want them to come take care of it and get it out, the phone won't quit ringing from people calling us. They want to know why we're dropping the service and doing away with it. It’s frustrating.

When we call and have a problem, we’ll talk to a person that's over in India or Australia somewhere that we can't even understand. They make up all kinds of excuses that it ain't ADT's problem, or it ain't the equipment's problem, that we're doing something wrong. We haven’t even done a thing. All we've done is pay our bill for it. The service isn’t worth a hoot.

When we buy something, we expect it to work. We sign a contract where we’re gonna be with them for a year or so, and then you we’re stuck. I’m not signing a contract with anybody anymore. Either they take care of it or they’re won’t. If they won’t, they should come take it out. That's the gist of it.

The sales rep was very nice and helpful, and the installation person made sure all the apps were set up for us before he left. Everything’s working great. We can alarm it from anywhere.

They come out and fix it when we need it fixed. We just had them come out and do a quick service and check everything because our carbon monoxide sensor kept going off.

After I had it installed, there was still somebody who’d knock on my door to sell this to me. There seems to be confusion from a higher-up standpoint of multiple vendors owning things, kind of like a franchise within the system. But I'm fine. This serves my purpose, and I just need the minimum. I live on the second-floor condo, so I don't need sensors on these windows.

I pay $39 a month, and I’ve never been asked to increase my rate, so I appreciate that. Knowing that the alarm’s gonna go off if somebody opens that door is my favorite feature. I did set it off once – I had just pulled away from my house, and a door was ajar. They contacted me, and I told them it was me and not to send the police.

I’ve never had an issue setting the alarm and turning it off, except when the power went out for a few days. It was beeping because the backup battery died, so I had to call ADT to get it working again.

The only reason I haven’t canceled is because I haven’t found another company to use that I like better. They’ve sent me a new camera which I’ve installed. I had someone come out and make sure the camera was set up. And then it goes out again if we have a storm. And then it doesn’t come back up.

One person from ADT said they’d never heard of that. I told them, “Go on the Collin County website. You can’t get a permit unless they can verify two different people.” And you get fined if you don’t have a permit, so I’ve never armed the system.

I can’t cancel the security system. I read the contract and it says I’d have to buy out the three years. I really appreciated the people who installed it, they were great, but the system just isn’t working for me right now. I would have appreciated knowing about the permit situation ahead of time.

I really appreciate the quality of service I receive, whether it’s customer service or anything else. I love knowing which door is being activated at any given time. I told the installer, “I need to know where the enemy is coming from.” It gives me time to prepare.

My experience with ADT has made me feel safe. It makes me feel like someone else has a real concern for my safety. I have disabled children, so if I’m not home and something, God forbid, happens, I need to know they can get to the panel and press it.

There’s a panel upstairs because we have a two‑story house. To me, that was an added bonus. It’s amazing that you don’t have to run downstairs in an emergency when there’s one upstairs.

There were a couple of issues initially when I set it up, but overall, it's worked out okay. The system performs well. There is a little problem with one of the sensors. Part of it screws above the door in the frame and the other part tapes to the door itself. Basically, it's like a magnet that activates the switch to let you know when the door is open and when it's closed. The component above my front door needs repair. I taped it up with some clear tape for the time being, but I need to pay attention to it and go back and repair it. Occasionally, these things come loose and then have to be re-glued or mounted better.

Their customer service representative was good, and the technicians who were sent out did a great job. Everything is high, so their price doesn't matter.

Well, I had a different provider which was my first alarm system, and I just wasn't happy whenever I called them and had an issue with it. I really didn't know enough about the alarm system. And then, they were overcharging me.

So I contacted ADT and I haven't had any issues since. Their installation team just showed me everything that I needed to know about it. And like I said, the alarm system works good. I've been happy with it.

So, I tapped it back in and everything and it cleared it. At least we know the alarm system works.

The only thing I have an issue with is its connection with my WiFi. Sometimes my WiFi does not connect with the alarm system very well. But eventually, it does correct itself. So it's just the WiFi that isn't very good where I live.

The guy who came was really good and informative. He even told me about some other stuff that I could use to get a better signal.

I never had any problem with the system’s performance except for the battery. I just noticed it was low because my thing wasn't working like it's supposed to.

So I took the battery out and looked at it. I bought a battery myself. Then they went out and told me how to put them in and program everything back again.

I did have one problem with the service guy. He brought me some new cameras and took one of my cameras without my authorization. But when I called in and asked where the camera was, they gave me back my camera.

Maybe he had a misunderstanding because he's supposed to have brought me three, and I think he traded out one of my cameras. I think I got some upgrades. He put one camera in that room, and he took one.

I think I like the accessibility of the app and the integration of most functions. To be able to turn on and off the alarm system and view the camera. It's easy to use, although there may be some limited storage.

I think they're reliable. It's been very easy for me to contact an agent. When we had some issues with our alarm system in Maryland, I called, and they were very responsive.

They provided me with the information I needed in order to resolve the issue. They called me back in a day or so, just to confirm that everything was still okay.

I would also say that their technology and cameras need a little bit of improvement because they're not as clear or as cutting-edge as some of the new technology that's coming out. It needs a little bit of revamping.

But I think the infrastructure, and the responsiveness and availability of customer services is one of the things that stand out for me. I'm actually talking to a human being, and not to a bot.

It keeps going offline and disconnects from the internet. We have to re-hook it then. They've been out to the house, and it's a little better.

ADT’s customer service is fine, and I have no problem.

My favorite feature is the alerts that let us know when someone is around the house or if we need to go out. I really like the improved functionality and availability compared to what we had before, especially knowing when someone is around the house.

It’s easy to get in touch with ADT. They notify you if something is happening. A couple of times, the alarm actually went off, and ADT called immediately to check if there was a problem in the house. I really appreciate their attention to detail and how quickly they call to make sure everything is okay.

The system suits my needs. Offhand, I can’t think of anything I’m missing. It does what I want it to do. I turn it on at night and I feel safe. That was my main objective because I live alone. I have woods behind me, it’s a senior development, all of that, so I feel pretty secure now that I have it.

I just want to add one thing. I would appreciate it if ADT doesn’t raise the bill anymore. They raised it once, and that increase was significant. I’d really appreciate it if they could just keep it where it is.

I don’t use it anymore. My wife is now in dementia care, and she’s no longer leaving the house. He also didn’t explain that there would be a five‑year contract. I don’t use the system anymore, but I’m still paying for it.

It says, “Garage door is open,” but the garage door isn’t open. It’s the door from the house into the garage. I wasn’t happy with how they set it up. I don’t know when the actual garage door is open unless I go outside and look.

I’m very dissatisfied with how he handled it in terms of explaining that I couldn’t use any of the old ADT equipment. The installer did not explain any of that. He just did it and then charged me. It’s like they’ve got criminals out there who do things to people, and I just got one of them. I would tell people to use someone else and find the least expensive option they can.

Well, I have problems with the batteries having to be replaced once a year. That's the biggest drawback. And then sometimes, we get error messages, but we're finally learning the system now. The last problem was that we lost contact with the router, but we just had to put the serial number back in.

I was cooking something, and had a little smoke in the house several times. I didn't think it was that bad, but apparently, they contacted me right away.

I think they're performing as you're advertised. So far, it's working the way it's supposed to. They call when I make a mistake and open the back door without shutting the alarm off, in 30 seconds to a minute.

I'm happy with the performance. It works as it's designed to. The alarm is on all the windows and doors, so I feel secure in that regard.

ADT just decided to stop sending me a bill. It’s been over seven years since I’ve received one. I have called them over and over asking for a bill, and they keep saying they’ll send me one. They still haven't done that. It’s starting to piss me off that I filed a complaint against them. I will continuously file complaints against them until they send me a bill. I have every right to know what they’re billing me for because now they’ve raised their rates.

They also upgrade their systems but don't tell people and then forget to include people in their upgrade. When my system fails, I’m sitting here, wondering why my system’s not working. I call and have to sit on hold for hours, waiting to get through to somebody. That’s when they’ll tell me they’ve upgraded their system and forgot to tell me. When I call, sometimes I get somebody who doesn’t speak English, and it’s frustrating. If I can understand them, it’s okay.

But about a year ago, I got a letter regarding a price increase from ADT. I told them what we were told, that our rate would be fixed for life. After a number of emails back and forth, they said they will honor that cost for a two-year period. With that, if there is a price increase a year or two down the road, it’s a fairly safe bet we will leave ADT, even though I like the system and don't have any issues with it.

I see ADT all over the place, so I called them. The guy said he could set it up for me the same day. He was more like a car dealer, and he talked me into stuff. He came out about 4 o’clock that afternoon, looked all over the house, and saw the old system. I’m pretty sure it wasn't ADT. He set up the system in five minutes. He put these little sensors, but I didn’t like that they had double-face tape on them. Later, two of those sensors fell on the floor. I called them up and bitched about it. A technician showed up two or three days later, and he’s a really nice guy. He said the double-faced tape is not good stuff, so he screwed in the sensors.

When my mom passed away, I called ADT and told them I wanna quit. They said I couldn’t do that since I signed a three-year contract and it would cost me $3,000. The system is good and it works, but I don't want it and I don't need it. Since mom died, I think I set it once. I’m really pissed that I have to wait almost two years now to dump it. But that’s just the way it works. I was dumb enough to take it, so now I’m stuck with it.

Also, we do not like our camera at all. It hardly shows anything and doesn't work as good as our Ring camera worked. Half the time, if somebody walks up, it doesn’t even come on, and it’s just not as easy to use. Sometimes I’ll check the saved videos and there’s nothing there.

We actually had an emergency while we were out of town last month. A woman next door who has memory problems started ringing our doorbell about 4 o’clock in the morning while we were not home. It was really, really hard to try to see who it was and see what was going on. Everything’s okay now, but that was kind of frustrating. We’ve always been frustrated with the camera, and we've considered just having it all taken out and putting Ring in because we've really never liked it.

I also had a strange situation when we started this service about five years ago. The man we purchased from, I guess he was a reseller, told us that if we did something, we would get 13 months free. We went ahead and had it put in, but then we started getting bills. When I called, ADT had absolutely no idea what that situation was. He was representing ADT, but making promises that wasn't true. I don’t know how this guy was allowed to write contracts, but anyway, ADT did make it right because we did put the system in.

The system has come in handy a couple of times, and it checks all the boxes for the equipment that we have. I like the door alarm and knowing when somebody’s opening the door.

There have been a couple of instances when the fire alarm either went off or didn’t go off when it was supposed to do the opposite. My daughter takes really hot showers, and the fire alarm went off from the steam once. Another time, we had a fire, and it didn’t go off. It might have been because of the location of the fire alarm. My house is horseshoe-shaped, and the fire alarm is in my hallway. The fire happened further off, in the microwave in the dining room. But overall, ADT has good service.

The only big deal that's happened was when my landlord forgot to turn off the alarm. He just turned 90 years old. I thought he was going to wet his pants because he was so scared. The police showed up. Everybody was there. And he had to explain to them that he owns the house and I’m renting and that he’s not trying to break in. I gave him permission to collect the rent.

And when my landlord got me on the phone, he wasn't mad at me, he said, I’m keeping his house safe but I should turn it off when I know that he’s going to be here. I gave him the combination and told him that if it doesn’t work he should call me so I can turn it off wherever I may be. He copied it down, reviews, and texts us to make sure that it's still accurate. My ADT is really working.