ADT Reviews

At our current location, we've been with ADT for about a year and a half now. They've been great. We have continuous issues with the fire alarm, though. It will randomly go off at times. Nothing going on in the house. No candles, no cooking and the alarm will go off. The fire department has responded one time. Every other time, we've been able to stop them before the fire department got there. They have sent technicians out to replace the unit. We continue to have issues. We're not really sure what's going on, and we have asked for multiple notes to be made on our account.

I've had issues with ADT and would not recommend it to anybody. My dad used them and he had good things to say. And then, they came out and it seemed like they were gonna be a great fit, but that didn't end up being the case. The installation didn't go well. I've had multiple technicians back to try to fix and repair things. We were charged for things that weren't supposed to be used, they didn't have the equipment on installation, and I have not been able to get my cameras to work since day one and nobody returns phone calls.

ADT is a horrible company. When I called to try and get the service installed, a saleslady in the area came right over to my house. She was here in about 20 minutes. She didn't have any kind of contracts or anything for me to read. She just told me that I could cancel at any time. I'm a disabled veteran. We haven't even moved into our house yet. There's no furniture in our house, and me and my wife were here, and this lady is telling us all this great stuff about the system. We used to have a glass break sensor in the bedroom, and there should be window sensors on every window. I even asked her during that time, “If any of those sensors are missing, and then do you guys replace them for this new install? Because I'm a new customer." She was like, “Yeah, that's all taken care of.”

I would highly recommend ADT. I love the system and support I get. We don't live in a high crime area. But it's much more than that. It gives me the ability to know what's going on at my house even when I'm not there. I can watch on my phone. We travel and we have pets. We leave the pets at home and have a pet sitter come in and take care of them. I know when the pet sitter gets there, when she leaves, and how long she was there with them. We have glass breakage. If somebody were to break a window, I would know immediately. We have the sump pump alarm, so that watches the sump pump for me. I can look and see what windows and doors are open, when they were opened or closed, and how long they were open for.

The first ADT tech that came was good. The guy that came and installed everything was good too. It was a late night, but he got everything on. He just needed to have a lot of knowledge on the product. Other than that, he was good. He did his thing. I had an issue reconnecting with the Wi-Fi because I had an issue with the router. I couldn't do it myself, so I had somebody come out. They got it. Something with the power wasn't working anymore. So, he did it a different way, which is cool as well. I’m starting not to be happy with the doorbells. The picture quality is not as clear. Also, I'm not able to zoom in too far out. Other than that, the panel is cool. And all the sensors are great.

I've been with ADT for three years now and my experience has been average. Response time is not quick, but they do respond. They have a delay, though. For example, the front door alarm, I can come into the house and I notice that the front door has been opened anywhere from 7 to 15 minutes later. By the time that happens, I could come in, I could steal all the valuable electronics, have them loaded in the truck, and gone. Everything in the package works component-wise. The doorbell camera works, the camera to my driveway works, and the glass break alarm works. It's the overall system operation that doesn't meet my expectations.

We've been with ADT for 10 years now. Having the system is convenient. But the batteries go too fast. They told me the batteries are supposed to last for five years. They just lasted for two or one. But on Sunday night, we had the alarm go off because we had somebody in here with our heater. The fire truck was here before they called us. They never called me. They just went directly to the fire department.

I have not had service with ADT since July. We had a terrible storm on my street and I still didn’t have service once they put the electricity back on my street. In July, a technician came out and I paid 100 and some dollars. I bought a battery and whatever else. I paid for the system to work. It never did work. I talked to Rico a couple of weeks ago and he did more than anything. I have a hall panel and then inside there is also like something to do with ADT, and most of the time, that's green. It was red. So, he got me back to green there. He said, "I think I fixed everything except your camera," and that camera is on the porch. I would have to get on a ladder and I'm too old to be getting up on a ladder to take care of that camera. So, that was one problem.

The service features in my ADT package are about as good as they can get considering that I'm not proactive about getting things taken care of. I have some things I need taken care of right now and I've needed them taken care of for quite some time, but I've been too busy to call ADT. And if they don't know about them, they can't fix them. So, I don't blame them. Overall, I think it's a good system. I don't have any complaints.

If you're looking for a security system, ADT is a good company. I don't have any problems with my equipment too.

When I was getting my system installed, ADT promised me the world and the perfect solution. We were gonna get motion sensors put in the house, and we've got cats, and the rep said, “Oh, yeah. No problem.” But if anything moves above a certain level on the floor, it sets it off, so that was a waste of money. So, he just told us what we wanted to hear, and that was it. There was really no comeback on it. The equipment is troublesome. We've had multiple sensor failures and battery issues. ADT was responsive saying they would come out and fix the issues. It’s just the inconvenience.

The ADT rep I worked with over the phone was fine. The installation was good too. They gave me an upgrade, the only thing I like about it. However, I was forced to get an upgrade because we were going to 5G. I could have told them no, but I wanted security for my home. So, I had to pay the extra money to do that. I also could have kept my own system, but they said if something happened, then they might not be able to respond as quickly. But they switched it up from the system I had and upgraded to the 5G thing that they had going on. In the beginning, a lot of times, I was having problems with my bills. I let them do automatic withdrawals, and it was messing that up a little bit. I had to call them back a lot once in a while. But now, everything's working out fine. They got everything straightened out.

The last time I tried to get an update and upgrade, it took a lot of discussing with people about the upgrade and why it was in their best interest to keep their system up-to-date versus keeping a system that's 27 years old at this point. But now it's been at least 10 years and I know there's more modern technology out there because I've been looking at it. It also seems like every month they're going up in cost, which I agree that the cost goes up. But the reality is, it can't be a monthly index that they keep going up.

I've been with ADT about eight years and I've been very satisfied. The installers did a very good job. The price could be better, but the customer service has always been very good.

It hasn't been good with ADT. They installed a doorbell camera and every time someone would drive down the street at 2:00 in the morning, it would go off. A man came out and adjusted it but it still didn't work right. It was way too sensitive. He came back and adjusted it again but it's still too sensitive.

When I've needed technological help, I've been able to get it from ADT over the phone. Like most people my age, I'm not great with technology. I've had ADT since 2011 and I haven't had a problem with them.

I've been with ADT for 15 years now. The system is okay. But I have a lot of trouble with my panel sometimes. I don't ever really get any service from them. My alarm never goes off. Sometimes some of the sensors don't line up. It doesn't beep. When I go to set it, sometimes it's just off, and then my husband has to make adjustments. I've called them twice. But we usually would end up fixing it. I mainly keep it because I get a 10% discount, which I know I'm spending more to get a discount on my homeowner's insurance.

I've had ADT for almost 20 years and until the most recent round of changes, I've never had a problem with them. This new system that they have with Wi-Fi and different sensors and connections has been a problem. I've had times where it doesn't work and they've had to come back. I've had at least four visits since the installation. I have a big house and the way the panel works, it connects sometimes, but sometimes it doesn't. It's been at least four half days that I've had to cancel appointments. The technicians have been excellent. They come and do what's necessary but then it's not working again. For the last episode, apparently, there was a power surge, and one of the repeaters burned out. That was fixed.

Most of the time, it's been good with the reps at ADT. Sometimes we get a person who's not as aware as they should be, but we've always gotten connected to the right person and every issue worked out. If we've ever had a false alarm, they've called immediately. We have had ADT for many, many years and we've had no problems. We're very happy now with our price.

ADT is easy to work with. My system's old at this time and I cannot afford an upgrade. But the features are fine. The price is a little high considering there are so many new systems there. But I would recommend ADT.

ADT has always been dependable. I've had issues with the panel that they've always taken care of and they were very professional. Everything is working fine now. The technicians are always very kind and very informative. Anytime I call in, they're very professional and helpful. We use the app to turn the service on and off. It works very well.

ADT is the biggest company in the country as near as I can tell. The reason I came to use ADT was because there was an incentive through the company when I bought my house where I got a free camera if I purchase through them. I've been with them for three years. When it comes to a company that's going to monitor your system, ADT has been a good company to work with, and generally, the prices have been competitive. It's just the app is terrible.

I was checking the prices between ADT and Brinks, ADT was the lower one. The installation was okay. They were able to take care of it in a timely manner. My back camera has been off for the last few months. They showed me how to repair it, but it came loose again. I tried to do what they told me to do once before when they went down and it didn't work. My sensor for my front door must have fallen off. When I called them, it's a $59 charge for them to come and then repair whatever. I'm overwhelmed. I don't have patience for all of that. They need to send their representative that's already trained to do that.

We've had ADT for a long time. Their customer service needs better communication. They need more information given to the customers instead of keeping the stuff secret, and to back up the stuff they sell customers. My current system’s working good as long as I maintain it. There is no use having them come out. This summer, we went on a long trip. I asked them to come out and change all the batteries in the sensors. The customer service person said they don't do that kind of stuff. So, we got out 3,000 miles away and our batteries went bad on our sensors. So, that's poor customer service. It should be the customer's decision whether to pay them to come out or not. It shouldn't ever be the customer service people telling the customers, “We don't do that because it isn't on the schedule.” If they don't want to support that kind of stuff, then they should pull it off the market.

I've had a very good experience with ADT. I've had them for at least 23 years and every time I've called, they've been very helpful. When my alarm went off accidentally, they let me know. I'm a senior citizen on a fixed income and they've been very accommodating. I hope they don't have a takeover or change because things will change if they do. But so far, I'm satisfied.

Shortly after my house was burglarized, I checked with the two big security players in the game at the time and went with ADT for the less pricing. The system is working fine. If the alarm trips by itself, I get a phone call and they ask me my password. One time, they didn't call back. I was making a repair and didn't know I had to notify. I called, a little irritated, and asked them why wasn't I notified. I was paying, at that time, $80 a month. But that was only one time in 25 years so I can't complain about that.

Every time, when I try to ask ADT for something, they never come to check their equipment or see if we need a new equipment. I've been with them for four years but they don't care about their customers. My Ring bell doesn't work. If somebody's ringing outside, you cannot hear at all. My app on my phone would start blinking so I know somebody is at the door. I called ADT and the lady told me she was gonna send somebody, but it was gonna be a cost for me. It's their equipment so why do I have to pay for that if they never come and see how the equipment is working. That's not right. If a customer has been with them for a long time and has never called them for something or given them any trouble, they should give the customer something free.

I had issues with ADT at the beginning. Things fell off the walls and alarms went off because of improper installation. But it seems to have settled down now. The service is too expensive though. I paid $170 for three months for them to just monitor. They have hundreds of thousands of people that they monitor. Their prices are excessive for somebody that's retired. I was gonna cancel four years ago but some rep came out and told me they'd cut me a deal. But still, every year or two, it goes up. I'd tell others to go to SimpliSafe. It's a lot cheaper.

The reps were very, very patient. We had a scale right next to where the alarm system was. We thought it was an alarm system. There was a beeping at 5:00 to 2:00 every day for 30 seconds and we thought it was the alarm because we never thought the scale. After talking to two people, we finally figured it out. They were nice people.

I like the idea of being able to open my garage door and close it without opening the door, but I didn’t know whether that works yet again. We had the police show up twice, so the system works.

I have no issue at all with the service. But most recently, there was a little bit of confusing dealing with the payment process on the account process. I was on auto pay for a long time and it was great. But when I switched a card, it was seemingly difficult to get it back on the auto pay. That was a little bit more frustrating than I anticipated. But it's been resolved now. But it was not easy to get the reps on the phone because their business model is the virtual assistant texting style. I'm not a big fan of that. I wish that it was easier to get somebody on the phone. But it was fine.

The camera quality is okay. But compared to some of the other services, ADT is a little expensive. Their price changes at the beginning of every year. ADT can go down on their price.

I've had ADT since the 70's here in three houses that we bought and sold. I got ADT because they had a local number to the police when I started with it. The people that we call speak English. If it's in Kansas, that's what we're gonna do. We got a $4,000 bill for this system. Seventy percent of it functions all right. The bad thing is, I couldn't get ADT to come out and fix it. I may get somebody on the phone who gets paid by the hour to tell me what to do. I haven't seen an ADT truck in 10 years. Once you write the check, there are no ADT representatives. The service is the worst and they know it. They just don't wanna pay the people.

ADT is highly recommended. Our system is good but a little dated. It's 12 years old. I asked about upgrading stuff but nobody gave me an answer. But ADT dropped their rate for first responders and gave an AARP discount. They helped us. Everything was fine.

Customer service side for if the alarm went off is good. In the very beginning, if I called to let ADT know I would go out of town and be unreachable by phone, they were responsive on that when I called customer service to allow them to know that. It's the technical parts and late parts that I have an issue with. Besides the person who installed the system, I still have problems with the service. ADT gave me a good example of what to do because of changing a battery. I changed the battery. I still have the issue. I haven't called back to get them out here because they would have to come and they said that they would charge me to come to fix a service that I pay $80 a month for. I'm not happy about that since I pay money for the service itself. I'm not a big fan of ADT.

I hate ADT. It's one of the worst security systems I've ever had. The doorbell camera hasn't worked since I got it, but I was told I had to pay $100 for somebody to come check it. Someone did come, but it still doesn't work. It's a horrible system. I wouldn't recommend it to anyone. If I could go back in time and tell myself, "Don't get it," I would scream at myself, "Don't get it." When I signed up, everything was really vague. I'm an adult, so I signed whatever contract it was and that's what I got to deal with until I no longer have to deal with it.

My parents had ADT 20 years ago and when I bought my home, I decided to try them out. We called the 800 number and got one of their deals for all the equipment and those things to be installed. No issues at all on that installation. Then subsequently, we moved to additional houses. They've also been able to move us from house to house without issue. I like their services and some of the stuff that they have. I wish they could do more with some of the alarm stuff that we have for the old-school wired alarms. Nobody wants to do the batteries and deal with all that stuff.

I had ADT years ago and I decided to go back to it when I knew that I needed it because of a large amount of homeless people in our neighborhood and a large number of porch pirates. I went back to them and added a doorbell camera and a door lock that I could unlock or activate from away from home so that I could see anybody coming on my porch if I was away from home because my family all lives up in Georgia. Overall, I'm satisfied until I have trouble. When I have trouble, I'm very dissatisfied.

It was reasonably easy to get in touch with ADT's reps but they are somewhat oblivious to my concerns and they don't seem to understand what I'm talking about. As for the service, I'm kind of on the bubble because right now, we're having problems with the alarm. They sent me two batteries, which I had to pay for, and the alarm's still going off. There's a periodic ringing noise and I'm not going to pay somebody to come out and look at it. They always want a service call but I'm not going to do that. So from what I've received, I'm not really tickled with the price I pay them.

I used another security system and I had a bad experience with them. I moved up here to Lawrenceville, Georgia and all of my neighbors had ADT signs. I thought they must be doing a pretty good job, so I took a chance with them. Their guy went through the installation with m and he explained to me why he was putting everything where he was, especially the cameras outside. We talked about that quite a bit because I live very close to my neighbors, but I still wanted a full view of my backyard and he went the extra mile.

I've had ADT for about five years and I like their response time. I spoke with them on the phone and I've had a rep come to my house, which was an exceptional experience. Then I left my home for security as I was being protected by law enforcement. I went to another home where I purchased and used ADT. When I moved, I had another rep come to my house, which was another exceptional encounter. Within the first two weeks of having the service at my new home, I had an alarm sound and within seconds, my phone rang. I wasn't able to speak with them and law enforcement arrived within two minutes.

ADT seemed to have the best reputation when we were trying to check it out and several of my neighbors have got it. We went with them 3 years ago and except for one instance, everything has been really good. For that one instance, I asked what kind of batteries to replace in my system, but they gave me the wrong number.

The interaction was positive up until the day of installation. Then my mood on ADT changed quite a bit but I was already locked in at that point. The sales rep went over a few different packages with me. We decided on one, which was a basic package, a couple cameras, the monitor, and a keypad for the front door that was all set up in the system. When the installation person came, he was about two hours late to a pretty late appointment as it was. He took about an hour to go through everything. I didn't realize he was also a salesperson who didn't come to install what I had bought. He came to say all the things that we should get and need to have in this house. He put on a pretty big guilt trip on why me not doing those things would be detrimental to my young daughter and family.

We've had ADT for 38 years, and they’ve come every time I've asked them. When we set the fire alarm off, they reach out immediately. However, I went through a process of trying to get my name on the ADT account because the account owner died, and after four years, it's now coming in his name again. The system is a little bit expensive as well.

The reps at ADT have been professional. But when they came to install the sensors, they only installed on the doors. If a window was broken or forced open, there's nothing to alert anyone about that. Also, now that I've had ADT for a few years, something could be better. They have it where the system can be linked to a video system. But ADT only works with their own proprietary system which is linked to Google and I'm not a fan of Google.

I've had ADT for at least 10 years, and I like that the system is easy to use. I live in an apartment building, and I would not live in an apartment building without security. I like knowing that I have that extra layer of security with ADT on top of what the apartment provides. I'm moving, and I called to inquire about what would be entailed with that move. They said I would just need to call when I got moved.

We've had ADT for years, and whenever I've called them when I've had false alarms, they've treated me very well. I also like the remote possibility of operating the system.

I got a lot of things going on with ADT but it's not their fault, it's mine. I need them to come out to work with one of my cameras. It’s not working. Also, they’d taken out $4.98 out my check each month. I'm done paying the bill, but they're still taking it out. I need to call and correct that. But the ADT system is good. I haven't have any bad experience with them in the 20 years that I've had them. The reps are friendly as well. I would like to have other services, but I'm on a fixed income, and they go a little up on the price every now and then from when I first had them.

Everything works fine with ADT. I ain't got to deal with a lot of wires and equipment. The price is 27 a month which is good. I had them put my cameras in my house and everything was fine except for when we changed phone numbers that we had our cameras connected to our phones. We could never get that back on our phone. We have been trying to get in touch with the representative that put the cameras so he can come back and put the cameras back on our phone. But we are unable to contact anybody to do it. I had a technician come out here from AT&T, and I had to spend money for him to come out and see.

It's been a couple of times my alarm went off but I didn't get a call from ADT. I wasn't happy when they didn't call me even though I was the one that entered my house. It could have been somebody else. I called them and asked why they didn't call me when I had a false alarm, but they didn't give a good reason. If I'm paying them $37 every month but they can't call me, then what am I paying you for? I also hope they don't go up on my bill because I have patronized them for 14 years. I normally go with the company that might be cheaper and at the same time, if something should happen, they will still contact me even if it's a false alarm.

We've been using ADT for almost eight years now, and it's been very good. I'm very satisfied with the system because I've never had any issue of malfunctioning and the alarm works.

ADT is horrible. They sold me a product that they don't even support. The ADT technician who came out after they installed it originally stated, “They never should have sold you anything because your internet is not strong enough to even handle the system.” Instead of canceling out my account without charging me thousands of dollars, ADT would only give me a credit, but my products can't even be used. I've been waiting for my contract to end. I'm still paying 20 bucks a month for something after three years of contract that I can't use. I'm paying for an alarm panel, for the doors to alarm when they open. I have three cameras that are Ring cameras, but at the time that I purchased this product, ADT does not support Ring. They were no longer in an agreement with Ring. None of my cameras work because my internet signal is not strong enough. ADT's app doesn't even show me when batteries are low. Nothing updates.

When we lived at our condo, we went with the best deal that ADT had at that time. Then when we bought our house, we continued with them ‘cause we were happy with their service. We have a lot of windows in this house and two sliders, so there was a lot to get done, but the installation was smooth. Their reaction time when the alarm goes off is quick. They're good about answering if there's an issue. Their online invoicing and information, when we have house sitters here, is easy. They have a really easy website to go in and change things.

ADT is a good security company and always have been. They're on top of it and they don't let any grass grow under their feet. No matter where you look and what state you go to, you see ADT as big as day. Even with the hospital that I worked with, ADT was there. I've had ADT for five years and they've given me a break. The last month, they took out $20 and some change and from there on, it was $10 and some change because I only put it into effect for three months. But I'm about ready to cancel out at this point. I don't feel that I need it. We're very close-knit in this particular area so anyone that looks like they shouldn't belong here is not gonna be here very long 'cause the cops won't mind coming in this neck of the woods very quickly.

I had to put in new equipment because this house had another alarm system that wasn't working. The rep explained it and we went through the process of starting an account. We had to have a checking account and I gave him that information. Then the guys came in and put a brand-new panel on the wall and rewired the house. They also put those cameras in the ceiling and sensors around the doors. I also have the feature where if you come to my house and hit the doorbell, I can talk through my phone.

I've had problems with ADT in the last couple of years. I had one window sensor that constantly went haywire. They kept telling me they'd just reset it and it would work. Finally, it's gone out. Also, my system completely shut down on me last summer for four days when I had work done when I told them the power was gonna be off. They said the battery would work, but it didn't.

We had ADT at a previous location, so we went with them here and the installation was smooth. We're very satisfied since we've had the service for a very long time.

I'm not happy with ADT at all. Recently, the control panel that's inside the house, I can't talk to anybody outside the house with the doorbell. The technician found out they're too close to the door. Another thing is that the video is only about two seconds. I need a video as long as someone’s at the door, and there's no way to adjust that. Sometimes, it’s not hooked up to it as well. The light is supposed to come on as soon as somebody steps on the porch, and it doesn't.

I've had ADT over 10 years, and I've been satisfied since. The system is convenient and I feel a little safer. I got some batteries sent to me a couple of months ago, and a tech did an on-call visit with me to help me to install it.

We've been with ADT since we moved into our house at least 30 years ago, and we don't have a reason to switch. The system works really well and it gives us confidence. I'm very comfortable and never had a problem with it for all this time. I'm very happy with the way it is. Plus, if I have an issue and I call ADT, they're good about coming and taking care of it.

ADT did a new system for this house, so it ended up being about over $2,000 and install took forever. It was very involved and expensive, but what they did was quality work. On the other hand, the monthly fee is very reasonable and it's painless now for the services. ADT seems like a really good system and I feel secure with it. I recommend it.

My daughter had the ADT service, and she recommended a gentleman who was an agent for them. His name was Steve, and we were real happy with everything he did for us. We've had the service for 4 years now and it's been very good. It gives me security. My husband has Alzheimer's. I am a heavy sleeper and was afraid he would get up and leave the house and I wouldn't hear him. Plus, we live in a ranch with a walk-out basement. I had more security that somebody couldn't come in the lower level. I like that the system notifies me when I'm going through the doors or if there is a door open. However, I have to have a battery put in every so often for the unit and I didn't know that. I was surprised that there would be a fee for it. Also, the signs don't hold up real good. We live in the Midwest and the signs get destroyed in our winters.

We got ADT for their reliability and reputation. We've had them for years, and their customer service has been very satisfactory. They could lower their price though. I haven't compared prices, but paying less is always good.

My late husband and I had ADT years and years ago. And when I got into my new house, I decided to try it again. The installation was easy. They came in, asked me what I wanted, and they listened to all the things I said. I didn't want any outdoor cameras because they have to match the color scheme and it gets to be a real pain. So the rep gave me one for inside, but I haven't had it put in yet because I still didn't have my internet in at that time. So far, everything's fine and I love the system. The price is excellent, too. If my friends are looking for a system, I would recommend that they should get ADT.

I've been using ADT for years everything works like they said it's going to. They've also been very responsive and on time. I've had a good experience with them and I've had no issues so far.

ADT sucks. I've had them for eight years and I'm getting ready to call them because half of my service is not working. I want a different service provider.

I have ADT for over 20 years and the service has been good. I've had to upgrade my system and everything's working properly so far.

We've had good luck with ADT. We had this house built in 1990 and we had it shortly after that. Then they changed the system out two years ago and fit in a newer type system. The only complaint that I have is when we first took it, we got these ADT metal signs which help. We live on a farm and we put them at two main gates. We've had people that wanna hunt out here and we keep them at these two main entrance coming into the property and end up by the house. But the signs are plastic now and it doesn't take a lot of sun and wind to destroy. They used to last for six years. But now, if you can get a year or two out of them, you're lucky. We had a bad windstorm here about a month ago and it broke two of them out of the three that we had. I've used the last one and we may not be able to get any more signs because we've already had our quota for this year.

ADT is a good service to have for security and I like the fact that when I open the door, it makes a noise. So far, my system seems to function all right. I've had it for 30 years and a year or so ago, they upgraded my equipment. I have digital now and all my doors were upgraded to the new attachments. Sometimes, if the Wi-Fi goes down, it hampers the connection. When I called them about it, they said they couldn't do anything about that. But the Wi-Fi disruption set off some kind of alarm and they told me how to mute the disturbance, which was a little confusing. Then eventually, the connection came back on its own.

I liked the price. However, the gentleman put some holes in my wall while trying to install the product and some of the stuff did not work when he left.

Everything was good when I talked with the representatives. I don't have any issues with my service.

I have had this doorknob that is not working for well over a year. When I asked ADT to replace the doorknob, they told me, "Well, we can come out and look at it for $120 or so and then we can determine if anything we need to do." I told them, "All I can tell you is my doorknob doesn't work and if they're not gonna tell me they can fix it, then I'm not gonna pay you $120 to come out." When I bought the system, they told me I wouldn't have to pay a service charge. I would just have to pay for the hardware it took to fix it. So, that pissed me off and I don't really do business with them. So, I keep a doorknob that doesn't work and I use their system very little and I pay about $78 a month for a very small discount on my homeowner's insurance.

If I'm calling ADT and ordering something, they're great. But if I call back, they don't tell me everything. It's a lost communication between customer service and the techs. There was a miscommunication on what I was supposed to be charged. I was charged extra from what I was told. I thought we had a clear understanding with the rep when I talked to her but the price ended up being $100 more because we had to pay for the technician fee. But when I talked to the rep, the technician fee was included in because I had gotten a discount for a birthday thing. They applied that to the new door lock put in. When I called ADT to ask them about that, they gave me the runaround and told me it is what it is. I let it slide because I didn't have the energy to fight, but I wasn't pleased with that.

I called ADT when I had to change my battery before. I noticed that my alarm when I opened the door, it didn’t chirp like it used to. While on the phone with me, they walked me through how to punch the numbers into my system so it would start chirping again. They taught me how to reset the whole thing and went over me when I leave the house, what to put it on and when I’m there and what to put it on. It was a good experience. When I call, they give a response. They put somebody on the phone, sat there and I just went through my resetting and everything and they made me more familiar with the system, which I expect. The monitoring has been pretty good.

The cost is going to be an issue with anything that I purchase. The bottom line is, you want the bang for your buck. ADT's price could be lower, but it's good. I have them for a year and a half now and so far, I've had no problems.

I've had ADT for years and I've been very satisfied. When someone tried to break in my house, ADT was the first one I went to. The installation was easy and good. If I accidentally walked in and forgot to turn my alarm off before I went in, if I didn't press disarm right away, they would call on the phone immediately. They were always Johnny-on-the-spot to check and see if everything was okay. Everything has been good.

One of the ADT sales representatives showed up to my door at my house and he was a very nice guy. The installation was a little tricky, but it was pretty simple. They got it done and the service was very good. Right now, I'm not getting any notifications from the camera outside of my house. But other than that, I love the system.

The call into ADT was pretty straightforward. I'm not necessarily really well-versed in the world of security and all that kind of stuff. I've done stuff online. I also did my own research. But the reason I went with them initially was because where I live, there needs to be a call out to what they call the central office in case there's a fire so that the authorities can get here as opposed to me just having some other solution. So, my interaction with the customer service side of it was good.

The installation was great. The system does everything and takes care of the house. We don't have to worry about anything for ourself. The customer service was always great.

I switched over to ADT ‘cause I wasn't happy with my previous monitoring service, and I've had them for 4 years now. I like the dashboard. When the cameras are working the way they should, I can go back and see the activity that's been occurring. Everyone has been very pleasant on the phone as well. However, I feel cheated. ADT is costly compared to what I was paying with the other service and I thought I was getting something better.

My premium has gone up from what had been quoted to me. I spoke with a couple of people, and they resolved the situation. So I was pleased with that. After the second time that my premium went up, they assured me that that would be my premium. So, it's pretty much been that. Every time I have issues, they correct those for me.

I'm sick of ADT. I pay them a lot of money and I'm not getting service. A month and a half of my back door sensor has not worked. I took a survey and left all this information on the survey. Still, no phone call. I even wonder if they even monitor their system. I called them a month and a half ago because I've had a door sensor out. They set up an appointment. The day of the appointment, they called to cancel. They never reached out to me. They never tried to fix the situation. They said their system was down, and it would be my responsibility to make another appointment. They didn't wanna come to my house. They wanted to do it over the phone. I don't like that. I'm 63 years old. I don't wanna play with my system that is supposed to be working.

ADT is a great service. I would recommend people. When the cameras work, they show nicely. The alerts are nice when everything works correctly. Also, the pricing is affordable. ADT just has some internal things that need to be worked out. My mom used to be a customer of ADT years ago when I was younger, and when I bought my home, I said I wanted to have them. The installation when I first had it, was nice. But for the past almost two years, we haven't had access to our front doorbell camera or back camera. It doesn't work. I wish ADT could update some things. Not the cameras, because they work beautifully, but the main box in the home.

In 2020, I signed a contract with ADT but did not realize that I was signing off a five-year contract. But that was for the entire house, which was very useful considering the fact that I have a family. I experienced the service for eight months, and it was really good. The family felt safe. I was able to go away and come back and everything was fine. I had cameras as well.

The system has been alright, but ADT stopped all the perks, so you gotta pay for everything now. If you have somebody come out for the batteries, you gotta pay them. I've had ADT for over 12 years and I told customer service last time I talked to them I'm gonna switch because they wouldn't do anything.

I'm satisfied with the ADT basic system that I've had for 30 years. When the alarm went off, they called me to see if I needed any help or the police. I was at my daughter's house 15 miles away so I had to rush back. But it was a false alarm and I didn't know what made it go off. The police were here and I let them in the house. They searched the house and made sure everything was okay then I had to reset the alarm.

I have ADT in my main residence then I added them in my second home. It's been good with them until my recent addition. Then it was horrible. The appointment installation time was 1:00, then it got moved to 3:00 then to 5:00. The installer finally showed up at seven o'clock at night. But he communicated with us and we told him that was alright because we needed it to be installed at that particular day. I appreciated the communication and he did a good job setting it up. But he did not have all the parts that were on our order, and that was what led to this separate order that has created a disaster.

ADT helps me with the price. If it's too high, they'll work with me. They'll look for a plan that will help or lower it for 12 months. I've been with them for 10 years and the reps are very nice. They are very willing to work with me to keep me. They always answer the call. We haven't had a false alarm at our new house, but at the other one, it went off all the time. We lived next to a train track. At 2:00 in the morning, it would go off on emergency. I'd say I did not push the button and I was asleep, but they always insisted on the policeman coming out and walking around the house. We were pleased with that. Where we lived, it was nice to have that there.

I'm not that happy with ADT. They put a doorbell on that's the quietest doorbell. You can be standing next to it and you don't hear it. I was used to a different security system where I got notifications on my phone every minute. And I don't get any notifications with ADT. There's no link to the camera so I can see what's going on. I just don't like it. My other system tells you when anybody is anywhere near a camera and then you look and it's got the videos right there for you to see. This system is not like that. ADT doesn't even tell us. It's like we don't even have it. I've contacted them once and they told me to call some other company that takes care of their problems, which didn't make any sense to me. Then the techs came out once but I haven't had anyone that cared how I felt. The cost is comparable with the other systems but the quality isn't.

This company would get -100 rate if able too. This company is not legit. They have too many loopholes and they are scammers. These scammers tell you what you want to hear not the important information you need. Even if you cancel your account you’re still stuck with for 2-3 years still paying them. Mind y’all I haven’t used their equipment for a whole year. But now get a call from the collection agency that I owe adt over $1000 after just paying them over hundreds of dollars. DO NOT TRUST THEM!

I picked ADT for the great reputation that they have, and the service has been outstanding. I like their response to my request and response to the alarm when we set it off accidentally.

The pricing was a little confusing because the sales rep told us that it was gonna be free. But once the people came, they told us we had to pay $1,000 for installation. It felt like some last-minute piece of work added, and I didn't like that part. I'm also not very satisfied with the system but I keep it 'cause my wife feels comfortable with it. It's very expensive. We pay $75 a month and we're still responsible for a lot of the stuff. The instructions are there but they don't make sense to me. I'm not an expert on handling the machines or making sure that they're running properly. ADT doesn't provide a lot of the services that I thought we were gonna get. The equipment keeps breaking down. There were two times where the alarm went off. When we first got ADT, we would get a call making sure everything is okay. But they stopped calling. It feels like they've stopped monitoring us.

The house that I bought came with an ADT system in it, and it's been great. The reps have been really nice. It's easy to get in touch with them as well.

I'm not satisfied with ADT which I've had for 5 years now. I got a motion camera and it only records if it's a motion. I had three different times somebody stole something off my porch but it didn't record it. What's the use of having a security camera when they don't catch anything on it? We’re paying this bill for nothing. When I reached out to them, they said, "We have up-to-date cameras now. You got an old motion camera.” They wanted to charge me $99 down and pay three payments of $111. They should be giving me that up-to-date camera for free.

It was a pretty easy process with ADT. The guy was nice and helpful. However, ADT is expensive compared to some of the systems out here now. I'm also not good with technology so I don't use the keypad. It's been 4 years since it was installed and I don't remember our passwords. It's pretty much just used to monitor the yards.

ADT is not working that good anymore. A lot of the times, it freezes up. In the kitchen area, it won't show a lot on some of the areas. In the house, I have to keep punching in and trying to go live. When I try to go live, it's still not showing the way it was when I first got it. I had the guy's name that set it up. He was amazing. He gave me the number to call him, but I couldn't remember the number. Once you get hooked up, ADT could at least call back to see how things are working. I haven't got a call back or been asked how my system has been working since it's been set up.

In all the years that I've had ADT, I never had any issues. But within the last year, I had a negative experience, which surprised me because I've been a loyal customer for 30 years at least with all the companies before it was ADT. I have a security system that ADT installed and monitor. A few months ago, I had a problem with one of the sensors. I am a little disappointed and I'm still in limbo with that problem.

ADT came and upgraded the system that I've had since 1998. The rep explained everything to me and showed me how to do it. He told me what I needed to do to hook it to my phone so I can set my alarm. If I forget, I could set it with my phone. Before I come in the house, I can disarm it too. But I asked for the thing I could punch to come in and I never got a response to that. The one I have is broken so it's not on my keychain anymore. I have to remember to put it in my pocket and make sure I don't lose it.

I inherited ADT from my aunt in her house in Richland County. I've had them for 15 years, and it's been a good experience with them. The system does its job. I've called them a couple of times in the last year because I updated my system to a mobile system, and a lot of it is hardwired. They've worked with me and kept my rates down. They tried to go up this year, but I called them and and told them there are plenty of other systems on the market that are a lot cheaper and lot easier to work with for an old man. I also told them if they couldn't do any better, they could cancel my deal. They renewed it for what I paid last year so they were very understanding.

We've been at this house for nine years and we've had ADT here for that long. We had them at the last house as well. We get good service and the system does what it's supposed to do and at a fair price. We've had a few alarms that we've found out were false alarms but not an over abundance of that. Everything works smoothly.

ADT was affordable but they went up. I've had them for nine years and I thought because I'm a loyal customer, I should get the best deals that's out. But they said I can't go down. The system is simple but my alarm was going off and I had to reboot the system four times in the last year and a half. Before that, I didn't have to do that often. But the reps have been pretty good, overall.

ADT's customer service is great. I just had this one problem that happened two times. It happened this year back in September, and it also happened several years ago. I spoke with a customer service rep, and they wanted a payment. I'm behind because I had been sick. I told them, “Sir, I'm gonna call you back the day that I get paid. Right now I'm trying to pay my mortgage and my utility bills.” He kept on saying how much the amount was due, and they went in my account and took my money, and my mortgage was short. I told them, “From now on, do not do that. Please don't do that. And that's the second time this has happened."

We had an ADT system in a previous home before we moved to this one. The setup was fine. Once we agreed to all the details, they sent their technicians out and they knew what to do. They took care of everything. Previously, they offered us the right package but now that we've been with them for a couple of years, and I wanna make adjustments, the customer service has not been helpful with that.

ADT came in, did the installation, and the person was great. He walked me through how to set it up and use it and helped me get the app on my phone. ADT's service has been great. I haven't had any problems with them at all.

ADT has been responsive every time something happens and the rep is very professional. I had internet connectivity issues with my cameras on the outside and they provided at no charge to me the WiFi extenders. The ADT system is working as it should.

I got ADT based on recommendations from friends and I’ve had it for about two years. We got it after we were robbed, so we were excited. Everything's been great so far. The reps have been very professional and responsive.

ADT does not work the way I want it to. So, it's just a waste of money. The system is just getting notifications from a neighbor who is far away. And when I look at the history, it does not have that. It just gets deleted. I should at least have a history for 30 days if I need to go back. Probably, it's good to just monitor yourself with Blink or others, which gives a better price and what I want. ADT’s price is quite high compared to other places. I was just about to call them and see what the cancellation policy is. I'm screwed for a certain period to cancel. I'm not happy at all and I'm not liking it. I already have a Blink subscription and that's where I'm putting it. I just completely ignored ADT and I didn’t call because I know they will tell me I have a contract and I can't do that. I don't wanna waste my hour talking with them and not have any answer that I want.

I didn't know much about anything when it came to alarms but I talked to some friends and they mentioned ADT. So, that’s who we hooked up with and the gentleman was fantastic. We've been with ADT for almost 20 years and it has been a good experience all the way through. They do a nice job and I appreciate them taking good care of us.

It's been a good experience with ADT. They always respond. It's also a good package for what we're paying for. There are cheaper services out there that give you the same amount of service. But we like ADT. We're satisfied with it.

I cannot begin to express how frustrating and disappointing my experience with ADT Security has been. I’ve wasted hours on the phone with customer service and had to deal with nothing but delays, poor communication, and a complete lack of professionalism. First, ADT insisted on a video call to troubleshoot an issue with my alarm system, despite my repeated requests for a technician to come to the property directly. The video call was completely unnecessary and a waste of time.

My worst nightmare purchasing the system. ADT is a complete scam. I purchased my home and they came in to convince me I need this. They about the installation date. The installation was poorly done so someone else had to come behind the 1st tech. On 11/09/24 a gun was placed at my head and my cameras were not even rolling. My doorbell camera hasn't worked in over a year. This company is a complete scam. I have had the worst experience speaking with these customer service reps. It's been a total nightmare. I would not recommend them to No one ever.

The techs have been good, and I'm satisfied with the features as well. I've been with ADT for 20 plus years because of their pricing. No one can offer me anything cheaper. When I had a payment issue, they were very nice and prompt about correcting it.

ADT is a good company and so far, I've had no problems. I speak with a rep from time to time about something I need to be doing.

I hate ADT. I pay $35 for no service because the system doesn't work. I can't put my alarm on, and they want me to walk through and troubleshoot, but that's not how I wanna do my alarm. I'd like for somebody who's qualified to come and fix my alarm. That's a big deal for me. I'm gonna look and see what my contract is because I'm gonna think about leaving and going to somebody else.

The installation was not very organized. The installers had to come out twice because the cable wasn't hooked up yet. Had I known that, I would have only scheduled it once. I've had ADT for two and a half years, and I can't wait till the contract’s up to cancel it.

I've had ADT’s services since 1992, and I recommend people to use it. From time to time, I've even rolled small memos about how reliable their service is. I'm safe, and for that, I feel comfortable with it. It's just I wish there were more offers out there like there are in Chicago. Where I live at in Nevada, the offers are not as much, like the doorbell. I'm also on a five-year contract, and I have never been on a five-year contract in my life. That was just too much. There are some things that I would’ve liked to add, but I gotta get out of this five-year contract. I don't like being on it.

We've been with ADT since we purchased our home. There was a sticker already inside the home from the previous owner, so we just went with that. It was easy to reach a sales rep and currently, I'm pleased with what we have. However, the unit has been in there since we had the house 13 years ago and it may not be adaptable to operate by phone, but if that's a feature I could have, that would be good since we do travel. It would also be great if ADT could offer their long-time customers who are getting into their senior years some type of incentive or discount knowing that their income has changed, rather than them having to do the leg work. I'm a senior citizen now and I'm on Social Security.

I've been with ADT for more than 10 years. They have good service and the reps are very friendly and do a good job. The technicians are capable.

I had ADT at the other house that we were at, then I moved and there was a Brinks system already in the house. I put ADT in, and it was good. I've had it for about 15 years and I like that I can just turn on the security and someone's doing the monitoring. However, I'm not happy about the billing. They keep changing it and it's infuriating me. The price used to be 19.99, then that went up to 31.99. I asked, "Can I just cancel?" The rep said, "No." I didn't realize I'm in a contract for two years and it would cost me $700 to cancel. I don't use the system that much. That's why the 19.99 was doable. Other than that, the system is better than the other ones I have. I have two other cameras outside that aren't ADT.

We've been with ADT for about 25 years or more, and we're very pleased with the service. The system works very well, and we rarely have any issues. I like the new feature where ADT gets notified if the power goes out. Overall, ADT is very reliable, and we're very secure.

I've had ADT for over eight years, three years at my home and seven years at my business, but if there was another company I can go to, I will go to them. I'm currently not happy with my service with them. This is why I considered moving to Vivint, but I had a whole issue with them, which was a nightmare. I ended up staying with ADT, and they reinstalled everything, but I keep getting alerts that things are not working. As of now, my back door is unarmed. So, I have to put a prop behind it. I'm a single woman. I can't have my door unprotected, especially the back door. There's also a noise that's coming from my carbon monoxide detectors. The ADT guy couldn't figure out what it was because there's no alert on the dash that's signaling something's wrong with the device. However, something’s completely wrong, because every 30 minutes, it chimes. It’s frustrating.

I've been with for four years, and the last time I had to talk to them was to install the system. Initially, the rep and I talked about my options, figured out what I needed to do, how to pay, and when I needed to get installed. The installer showed up within the week, put it all together, and we were done. It was simple. The installer asked me where I wanted things, did the check, and went from there. It was straightforward and the system works fine. I like the fact that I can enable it from home. It's connected to the Wi-Fi so I can see what's going on. There are multiple different access codes allowed so I can see who is exactly logging in. Still, I wish there was the capacity to do more zones without more control panels.

I've been with ADT since the very beginning. I had nine businesses that are all with them, but I recently removed them from every business that I possibly could. I've had nothing but issues with the company for years as most people I deal with. They partnered with Protection 1, and we were told that was gonna fix a lot of problems, but it made things worse. We've all complained, but nothing was fixed. We've recently been told that it'll get better, but everything got worse.

ADT is horrible. The price is outrageous for no reason, and the customer service reps attempt to help, but never really do anything. When I got the system, the guy who came out only installed the doorknob. Right now, I have a doorbell that doesn't work. When I reached out to ADT, because it was a third-party situation, they claimed they couldn't do anything about it. At the same time, I feel like it's still their product. Overall, I don’t like ADT. I barely use the system, but I need to really start back using it. I haven't 'cause somebody is always home for the most part.

The sales rep explained things to me and was very nice. When I have problems, they get right to me. My cameras do funny in the front though. It looks like I'm looking in an oval. It didn't use to be like that. One time I had a serviceperson come out and they said they were gonna fix them. But I didn't particularly care for it and I've learned to live with it. The ADT system is dependable and I like ADT. They've been around and they're known, and I trust the name.

It's easy enough to either arm or disarm the ADT system, whether we're home or going away. We appreciate the peace of mind that comes from knowing we have an alarm on our home if we're away. I also have the app, so I can arm or disarm it on my phone, which is handy, and I like it. However, our alarm has gone off a couple of times. It was a false alarm, but we didn't get a phone call checking on the situation and there was no police response as well. On the doorbell, sometimes it seems to pick up people, other times it does not. It also seems to take a long time for video clips to show up after there's been somebody at our front door.

I'm totally happy with ADT at both of my houses. I had one with Ackerman and ADT bought Ackerman. I just had them upgrade the system. On my other property, ADT installed a new system and I love it. It's five years old, but it's been very efficient.

ADT has good service. The reps were professional and they resolved my problem. I'm very happy with ADT. I'm so glad I'm with them and I can't think of a better phone service company than ADT. They're responsive. They answer their phones. And they resolve issues pretty quickly. Customers are important to them.

ADT always does great, which why I chose them, and they have come out before to do an upgrade. ADT has lived up to what I thought and I haven't had any problems, so I don't talk to them. The cost is good too.

The ADT is working well. I was switched over to ADT from Alder. The difference between Alder and ADT is that, if you have problems, the technician is quick in coming out. I had a lot of problems with Alder. I went one year without my cameras and they were taking the money out of my account. With ADT, getting through to customer service has been easy. They were very courteous and friendly. They also answered all our questions. They took their time so I could understand what the reps were talking about.

The installation of our ADT was quick and easy. They answered our questions. When I first moved here and we were meeting people, one of the things that we talked about was ADT. I’d give them the ADT phone number. I’m happy with ADT.

I've had an excellent experience with ADT. I feel safe in my home. They're very conscientious about keeping the equipment maintained. I love the app too.

With ADT, it seemed like they were always changing people. I didn't like all those people coming. Everybody who came was different and they didn't do a good job of checking out everything.

I'm happy overall with ADT. They’re right on top of it. When the alarm goes off, we hear from them very quickly. The price also hasn't changed much. A little bit when we changed things, but other than that, it's consistent.

ADT is a good service. The sales rep I worked with was pleasant and knowledgeable. We've had several issues where our camera out back has stopped working. When they came out, they adjusted it and taught us how to reset it. It's working now.

I am satisfied with my ADT package. Their customer service has been good as well.

I have a landline and it went off. The ADT system is hooked into the landline. A man came out and he was very qualified, but it cost me quite a few hundred dollars to have him fix it. I've been an ADT customer since 1947 and I'm paying an awful lot of money for the services. With the prices I'm paying, ADT should send me a radio line and not charge me extra for it.

I've been serviced by ADT for over 20 years. I like that they're the largest in the nation, so they have a lot of resources. But like most companies today, they could improve on their customer service. They could have less automation and more people.

I've been with ADT for years and I've been trying to cancel them, but every time I get canceled, they offer a better deal. But my system has not been hooked up for a year and a half now because I can't afford to get it hooked up. They'll send a guy out, but it's gonna cost me a fortune. The reps are wonderful but my problem is they transfer me to different people.

So far, it's been very good with ADT. It makes us feel very secure. I like the price as well and the reps have been very helpful in everything.

ADT provides good service at a reasonable price. Whenever there's been an issue (this has only happened a couple of times and they were more mechanical issues), they were very good about being able to walk me through the steps necessary to repair at home without having to do an expensive service dispatch. I like the product itself. The settings are very easy to use. We went through one upgrade since it's been in place for about three years. It's not that much different from what we started, but it works fine. At the time we got the installation done, they walked us through everything and explained how the app on the phone would work. I've had zero problems with the app other than a couple of resets, but those things happen with technology and I get it.

We had ADT at our place in Elk Grove and continued to use them. We're happy with what we have. It works well and we're gonna stay with ADT.

My alarm's been going off, but they've never notified me. It's happened four times. When I call, they say they got it but when I ask why haven't I gotten a call, no one seems to have an answer for me. When I ask them what am I paying monitoring for if they're not monitoring my system, all I get is “We're sorry.” Every time I call and talk to someone, the next time I call, they’ve left the company. I’m canceling the service. Once the credit runs out, I told them I'm done.

I live on a farm and the wind and the cold do a real nasty job every winter on the signs. It is quite often that I have to call and replace them. The people that I've spoken with during those conversations have been very nice, and helpful. Shortly after the conversation, the replacements for my bad signs arrived. I have never had to avail the actual service because the signs seem to be enough to keep people away. We have a long driveway and several gates that go on to the farm crop land, and we put signs there. We've never had anybody coming in around the house that I am not aware of. So the ADT product must work.

I'm very pleased with ADT. I've had it since my mother passed away, which was in 2012. I have two houses, and it's the only alarm system I have. It has responded when I've need it to respond. We've had police come out because the alarm went off, but that was appropriate. When I had a break-in, it frightened the burglars, and they left. I also have the stickers on the door that say we have the protection.

I've been with ADT for 53 years because of their service. My salesman takes care of all of the complaints that I may have.

The system was not the cheapest, but it’s good. We're pretty happy so far.

I have two panels and the batteries are low in both of them. I called ADT. They won't send nobody out to change the batteries. They told me to order new batteries. So, I ordered new batteries from ADT. I have them here. I did some remodeling and I had to close the window and open a new window. So, the contractor threw the little things away for the windows. I ordered a new one of those. They won't send anybody out to replace them. I got the things, and I just need somebody to install them, but they won't.

ADT seemed very distant. I wish they had a representative that would come out here and I could talk to him. The one I was originally with came out and helped me. I could talk to him. I understood what he said. ADT doesn't have a representative that could come out and talk to me. Go to them and ask some questions.

My system is outdated. I don't have the front door monitoring. The cameras were good, but they're not good at night time because I could hardly see. I tried to get one fixed, but it remained the same. Also, I was about to call ADT to see that I only had $1500 that I have to pay off but it seems I pay more. I pay more for the monitoring and paying back that $1500. The monitoring is up to $65 a month, plus I pay only $27 for paying up that $1500. ADT agreed with me somewhat.

We've been with ADT for 10 years and the system has been excellent. I didn't use a lot of the features. But the announcing when the door opened like you know somebody's coming in, I like that part of it. The setup was fine. The man on site was very helpful. However, the disconnection was horrible. I had to speak to five people before somebody could take my call to disconnect. They kept transferring me to different departments and that was not pleasant.

The ADT system has been working flawlessly. It's reliable and easy to use. I also like the mobile app, being able to arm or disarm the system from my phone. When I call them, someone answers. I'm not on hold very long. A year ago, the bill went up a little bit. The rep told me there was a price increase because things went up. I told him I haven't changed my service so I didn't think my bill should go up. He got my bill to stay the same which was fantastic.

ADT was recommended to us as the best provider for our home when we bought it. We've had them a little over two years now, but I wish that we would have done a little more research. We have sensors on our windows and doors, and they all have died. I don't know if it's the battery that needs to be changed but ADT wants to charge us to come out and replace them.

I've always dealt with ADT for years. However, they're really high. I'm going to be searching around for something that's not quite as expensive because it's getting too expensive to maintain.

We have the touchpad which ADT is not offering anymore but they were when we got our system. We've had trouble with it over the years. The last time we did, we called and the representative told us that they're not supporting it anymore. They just offered an upgrade to the system for a lot of money. It is difficult to get someone on the phone, difficult to get an answer, and difficult to get a resolution other than upgrade.