ADT Reviews

The sales rep was wonderful and the installation was great. The app is great too. When I come into the house, I can disarm the system. But when it's on my phone, I would like to have to put a code in there to disarm it because if somebody found my phone, they could just disarm the system and come inside the house. I only had to contact customer service one time because I accidentally turned the alarm on by mistake and it went off. It was my fault.

ADT's rep was knowledgeable. He knew what he was doing. But the cameras are not cheap. ADT didn't tell me that until they came to do the install. It was neat. Also, the cameras are spotty. I constantly have to reset them. They lose connection for no reason other than because they just want to. When these cameras lose connection, they don't record. Also, they're not as high quality as I expected them to be. ADT doesn't know what the issue is. They came out here and told me to get a Wi-Fi extender. I did that. That was supposed to fix the issue, but it still hasn't. ADT now told me it's my house wiring. I'm not buying that.

I had ADT at the prior house and I’ve been with them for three years. The customer service reps were polite and professional and the experience was good. The installation was quick and painless, and the installers were friendly. ADT is great. The system was what we needed and we were happy with it. When it went off, I got a text message on my phone and I responded to it.

When we moved here in Chino, the alarm was in this place and I just kept it because I was satisfied with the service. There was no need to explore anything else. I told ADT that I wanted to keep it because of I'm deaf and I noticed that when I open the doors, it sounds off. So, I was more secure. I decided to keep it for safety and I'm not sorry I did. If I'm alone at night, I feel comfortable knowing that if somebody tries to break in, I'm gonna hear this little noise. My experience with ADT has been wonderful. The customer service team has always been great and very helpful. There was a change in the contract because my nephew was living with us and he wanted to pay for it, and when he moved out, I called ADT. I asked them if they could change it to my name again. But I'm still getting emails in my nephew's name. So, I don't know if something was lost in the communication. But other than that, I am happy with ADT’s service.

I got ADT because it was the one I was so familiar with and that I’ve heard of so much. I've known about them for years but we just installed it when we moved into this house for the first time about four years ago. The installation experience was good.

I've heard a lot about ADT and when I reached out to them, the customer service rep answered all my questions. The installers came out and put everything in, and it was overall a good experience. They've done everything I've asked them to and I didn't have to call them. So, ADT is a fine company and I’m satisfied with my package.

My husband has a diagnosis that requires safety, which made me choose ADT. It’s a brand you know of and you see stickers in people’s windows. I have the basic package but it’s exactly what I thought we needed right now. When I had false alarms, ADT immediately contacted me. I have told folks in a caregiver group about it and I have suggested they look into it. It was simple and had a reasonable price range, and the tech was good. I’m in the 70’s range and I use technology but I don’t want it to be crazy hard. And it isn’t. I like its simplicity.

I purchased a home in the Catskill, which is rather isolated, and I wanted to feel more secure when I stayed there. The system serves its purpose. There were times when the oven may have started to oversmoke or one of the side kitchen doors opened and the alarm went off. The police arrived and everything was fine. I feel much more at peace knowing the system is there, even when I'm not at the house. Most recently, I had to change the battery of one of the smoke and heat detectors and they were really helpful. We couldn't get the light to reset to green again and every time I've called, everyone has always been very helpful, no matter what time of the day or night. The upfront is expensive, but the peace of mind is totally worth it and the monthly maintenance is affordable.

The system does not work. It's all broken and dead and ADT doesn't even talk to me. It's pointless. I'd tell others not to use it.

There's a beeping that goes on, which may be one of the batteries. Their guy was out here once since I had it and did some service. It’s annoying and I wish that could be settled. Calling to get assistance wasn't the easiest thing to do. Even though I pay insurance on the system, the person that I was talking to apparently wasn't aware of that. The price they were telling me was just totally outrageous for service. They should have known that before I had to go into details about having that covered. Other than those, it's a reliable and good service.

I've had no problems with ADT. I feel more secure having the doors that cover my front and back doors. Then, they put the things on some of the windows to keep people from opening them. I would like for them to come out and out check once in a while, though. But if you call them, you can talk with them easily.

I've had ADT in the past. But then I didn't need it because I had people at the house 24 hours a day. Then I just got recently added back to ADT. Their sales reps were good. They had to reconnect it and the tech did a good job.

I've had very bad experience with ADT. First of all, they sent me a bill for 200 something. I don't know what the hell that was, which I disputed. It charged my credit card. Then last time, a tech came here and he did some work. It was working. But now it's getting wacky again. I can't even turn my alarm on. I'm ready to call them again. Not good service. I've been with them for so long and it's not very easy to get in contact with an actual person. When I call the 800 number, I tell them, “I need a service. It's some problem. Could you have somebody call me?” First of all, they don't call me and it would say, “No. Press this.” Very dissatisfied.

I've been with ADT for five years now. However, it's difficult to get in contact with an actual person. They're also not good to talk with because it doesn't sound like they're from America when I'm talking to them. They don't speak very good English. They're difficult to work with. I really should get rid of them.

Terrible, I have never dealt with a company that is so unorganized, money hungry and unprofessional. An account was unwillingly set up at my new location. I also had an almost $300.00 credit on my account and I still haven’t gotten my money back.

I've had a good experience with ADT over the years. I have peace of mind having them. When I leave in the morning, I feel very confident that my house is watched over. The alarm is great. A couple of times my back door came on. They called me to get the code and make sure everything was okay. The carbon monoxide sensor had also gone off a couple of times on its own. I didn't even have anything cooking in the house. I had told them it was a false call. I was trying to tell the people my code to stop them but they had come so quick.

We've had ADT for years and the cost isn't too bad. I like that it speaks every time the door is open.

The installation was easy and simple. I like that I can check it on my phone to make sure things are okay. Two months ago, I had one of my glass break sensors go out. The batteries went dead and they wanted $24 for the batteries. I went to Lowe's and bought the batteries for 12 bucks. When one of the other ones had gone out a year before, they sent me the batteries for free.

I called ADT to let them know that my cameras were not working and that I was changing Wi-Fi. They tried to walk me through it and after they did, they told me that I would have to do it myself. They sent me some instructions to do it myself. I told them I needed a person to come out but they said in order for a person to come out, I would have to pay. I was not pleased with that at all, especially with them being a vendor that took over a contract that was already in place. My security alarm is not even working at 50% and I'm still paying for it every month. This has been three months. I'm looking for other alternatives for security.

ADT is little bit better than the smaller security company that we had though both had some functional difficulties with the system working in our house. We have more false alarms than we do real alarms. I have to mess with the system every now and then because it receives false signals, and it requires some manipulation of the control box to close the signal off.

We've had good relations with ADT. We like the reliability, the ease of setting our system, and the fact that with the upgrade in the system to 5G, the functionality has been very good. We used to have trouble on vacation before the upgrade, getting things on our cell phones. But now, we can turn on lights when we're 2,000 miles away as long as we have Wi-Fi. We love that about it. We like the peace of mind of knowing that our home is being monitored. It’s very reassuring.

ADT is a necessary evil. It's a reliable system, but I don't have the best working relationship with the company. I don't value it as customer service-focused. I more value it as a means to an end. Most recently, we had an alarm malfunction. The front door sensor had faulted. As a result, it locked my fiancee and I out of both our Alarm.com and My ADT apps so we weren't able to disarm the house and reset it. We got the distress call and I gave the password. I was in the middle of the Georgia Aquarium at this function with 2,000 colleagues of mine. I took time away, handled this for about 15 minutes and got the code. It was incredibly frustrating to not be able to work with the techs that called us to be able to resolve the issue remotely because they don't do panel resets.

We've had a very good experience with good customer service at ADT. Their reps were very helpful too.

I will never recommend ADT to anybody. They suck. I've had a low battery for over a year, but no one's doing anything. They told me that there's no need to have a battery change, but the system keeps telling me the battery is low. The second time I reached out, it took five days for them to get back to me. They also raised my price without telling me ‘cause of the contract. They said they weren't gonna do it, but they still did it. I can't use the system. It can't record or do anything. When I needed it, it only recorded five minutes so I missed the vehicle. It was so ridiculous. I want to discontinue, but I can't ‘cause they're gonna charge me for it.

I don't like ADT. They lie. They make deals over the phone but won't keep them when we go about the business of trying to make them happen. The system broke one time. The push button thing broke, and I had to get a locksmith at my own cost to break into my house so that they could come a few days later to fix it. All of our transactions have been unhappy. The people who work there are very nice, but they're a terrible company.

I've used ADT for years and had no problems. I'm very happy with it.

The first time, the rep was very helpful. The installation team was very professional and nice as well.

ADT is very expensive for the service they are giving, and I curse the day that I spent $12,000 to install the system. When the system resets during the night and it wakes up people at 4:00 in the morning just to tell the reset, it's not a good idea. The system works really badly. Because they set batteries, even if the battery is new, it will still go on to alarm. I also have a protection that they should show up when I have problem but they do not show up.

We had to deal with ADT not too long ago and it was a real pain in the butt. We had an issue with our alarm system and we called them up to have them come out and take a look at it. They said it would be a virtual appointment but that was not what we called them for. I told them that somebody had to actually be there to can fix it. And they did not come out when we asked them to. So we had that going on and it took about four days to get somebody to help us out, come out and take a look at it. The people wo came out were polite and they resolved the issue. But I don't know how they're going to stay in business with the way they're doing everything now on a computer.

The overall service of the ADT company is lacking. They say it's fixed, but it's not. Then I schedule an appointment, but the appointment that they send me is not what we agreed upon. I eat it anyway and wait another week. They come out, tell me they fixed the alarm, but the alarm isn't fixed. I call them again and have to wait a another week. Then they come out and say, "These don't look like ADT sensors." I went through ADT, so I don't know why that would be the case.

I've had calls from ADT about about smoke alarms going off in the lake house up in Winnipesaukee when it gets too cold under the house. They also usually let me know if something's going on and they go fix it. This is a big place that I take care of and it has 50 bathrooms in it. ADT is very good and I'm happy with the service so far.

I have ADT for a long time and I have no complaints. It's doing pretty well and serves the purpose. The cost is very high, but the service is good. I had some issue with the alarm, but I talked to the tech support and they fixed it.

The ADT guy was there for eight hours, so the installation part was a headache. But everything after that was pretty good. I feel safer with the system. Luckily, there has never been any break-ins, but it has been effective.

I had a home security at one time and I've never been robbed. But they went up in price, and so I dropped them. Then, I got a special deal with ADT through State Farm Insurance. Their reps explained and set up the stuff. The installation was fairly easy. All their guy installed was the smoke detector, then about four water spills. So far, the alarm system works and I like it.

The ADT guy came by and he was a nice person. The installation went good but the equipment stays in one spot and doesn't roam. My Ring system that I had up already does more than what the ADT thing is doing. Also, one of the sensors keep saying it's out of service. I thought about calling and having them just come and take their stuff. It's $50 a month and it ain't worth it to me.

The alarm service I was using went out of business. ADT would use the same equipment and I didn't have to buy any equipment, so that made the choice of going with them easy. Their sales rep was congenial and happy. The features and the quality of the ADT system are about the same as the alarm company I had and they gave me a good price.

If you put a card on file for ADT+ it's nearly impossible to change that payment method, for example you have to go to the website and input new card info then complete a captcha. I’ve done this around 20 times and it never updated even though it says it has, so I called to change it by phone. The person fixed it and it ran on the correct card for that month then next month it ran on the old card that shouldn’t be on file anymore and over-drafted an un-used account. Pretty insane a company this well known and expensive can’t make a functioning payment method system.

I had ADT for years and was satisfied. However, I recently moved and made an overpayment when I paid off my contract in June 2024. It's now October 2024 and still no refund. Have been told twice it was fixed and would be sent. Still not here. Not an honest company.

Beyond over ADT. I don’t like to point fingers & maybe it’s my fault for not doing enough research before going under contract with ADT. But I will never recommend this company. I understand that systems go down and that’s frustrating but there should be procedures in place that occur when this happens. How can we trust ADT with our home security when they can’t even help us with support?? I’ve been trying to log into my account all day with no luck & I’ve talked to multiple customer support reps who say they have emailed me my contract and I haven’t received anything. It’s so frustrating not to see what contract they are referring to every time I reach out. Long story short, do not use ADT for your home security. Thank you!

The ADT security part is great but the ADT startup is very poor. I sat with the saleslady and she asked what I wanted. I said I want my doors and my windows protected. I also want a control panel in the kitchen and and another one in the bedroom and I wanna get an automatic lock on the garage door going to the garage. She said they'd get me those and that she had five doorbell cameras that she could give her customers. She said she was gonna give me one of them and that I was gonna get a doorbell camera, which would be free for me. I said great and they went ahead and started everything.

I've known about ADT for a very long time. I've had three or four security systems from different companies over the last 30 years and I always thought of ADT as being one of the top providers in that area. But it's more expensive and I would say the system doesn't really work as well. Also, it wasn't long after the system was installed that, for some reason, the little Alexa device that hooks it all up and coordinates the action of the camera lost its WiFi connection. I have a really good WiFi connectivity here and there should have been no reason whatsoever for this little device to have failed and lost its connection. But I didn't care that much about it and I just didn't even bother with it anymore. I've been dissatisfied with that. I don't use the system all that often. I live in a very secure gated community with an extremely low crime rate. However, I do live alone and I like the security of having a system that I can contact if I'm ill and need help or if something really out of the ordinary happens crime-wise.

ADT already had a system in this house when I purchased it. I shopped a lot but the reps assured me that a lot of the equipment here did not need to be replaced. They were wrong and they replaced it all. It was the most horrible consumer experience I’ve ever had with an alarm company. I was led to believe that it would be a cost savings to be with them. I was very clear with them about my goal, which was to have an integrated system where I could put my garage doors up and down, and turn my lights off and on, more than just security. They're supposed to be very good with that. But they're not. ADT sells you the system and then turns everything over to a subcontractor. In this case, the company was local here in Ohio. Then, they inform you that 90 days later, ADT has no responsibility for it. There’s nothing I can do.

I'm not happy at all with ADT. When they called, I decided not to go with the plan. Then a little bit of time went on and they kept calling back. They were kind of pushy, telling me that they had a special going on. I finally went on with it and they set up a date to come out to the house. They were a no-show that day and I missed a day of work for nothing. They said the cameras didn't come in. They set it up for the next day on Saturday and when the service guy came out, I was telling him about it and he said that he had the cameras in his van for a week and he just lives right around the road from me. Then, I asked him if needed me to move something. I had some items where he was gonna be working but he said he'd be fine. Next thing you know, crash, a lamp hit the floor and broke.

I've been with ADT since 2004. The only thing is I wanted to get better outside monitoring and they could not do it without replacing my entire system. But I'm satisfied with my service. I have three security systems now and between them, I feel fairly secure that I've got a good feel of what's going on around my house and I feel comfortable with what I've got.

ADT is pretty good. What I'm not happy about is that the customer service is not local anymore. It goes to some national number and I don't like the call going through all over. Also, they treat me well but it takes forever to get a representative on the line. Mostly, it's all automated. Then, it takes forever to get ahold of a technician to fix the problem but once they came out, they do fix the problem.

I've always been happy with ADT. It does what I wanted to do. I get good service. I see no need to change to anybody else. The reps have always been polite. The techs know their job and they're personable too. I'm very satisfied with ADT.

We started with ADT when we had a burglary in 2004. We switched because they wanted $200 for one of those key fob remotes. We thought that was really ridiculous. We had a salesman from Fluent, which at the time was Strike Alarm. We switched to them, and we were with them for 9.5 years. Up until we switched back to ADT, they were really horrible at taking care of their customers. We had a control panel that we were having problems with. They were really dragging their feet like nobody's business to change it out.

My mom used to have a monitoring service from ADT. She had a stand-alone alarm system that she had bought another 10 years before that. It all crapped out so she got a new panel and got new detectors around the house. The machine works still and we don't have any burglaries or false alarms lately.

I've been protected with ADT since February of this year. When I had previously moved into where I'm currently at, there was an alarm system that was here, but it was no longer working. I had inquired about the system, and that was when I decided to give ADT a call in reference to wanting to have the alarm system and have it installed. ADT's customer service has been more than fair. There was some discrepancy that was going on, and it was resolved. It was handled very professionally, and it made me feel like my concerns were taken into account. The advocate that I was speaking with took things into consideration after I explained to them what had happened. She apologized to me because of what had happened.

I didn't like ADT. I had problems with it continuously. I had tech people come out continuously. I was in a five-year contract because I thought I was gonna have my home, but I didn't. So I tried to get out of it. Because I don't have a home I don't need it. And they wouldn't let me out. It was horrible. I had to finally talk to someone up in the chain to at least reduce my monthly charges down to something reasonable because I have to continue paying it. They reduced it down to a half but I still have to pay it until the five years is up.

I use the ADT system as far as keeping my house safe. However, it was dark in the morning when I went to turn my system off, and I hit the wrong button. And ever since then, I have this awful dinging sound every time I open my door, even when the system is off. If I open my back door or any door of my house, this horrible ding, ding, ding thing goes off. I wish I could get rid of it. But I wasn't going to call a serviceman, because I know it would cost me over 100 bucks just to have him come here to turn that thing off.

I’ve had ADT for about 13 years. It was installed before I purchased this home. Their prices are too high and they need to update their equipment. But their customer service is fairly helpful.

We haven't had a very good experience with ADT. Our system has been down for eight months. We've tried to get someone out here and we've gotten the runaround. They said, "You need to restart it. You need to do this." And we've done all that. We can't get anyone to come out here and fix it. We're trying to get through the phone tree and trying to get a human to talk to us and it's tough. I have to sit on hold for 30 minutes. We're going to switch to another company.

I have had a positive interaction with ADT for 30 years. I upgraded many times and my experience was good. We are pleased with the service we have received.

Their customer service was good. Everything worked out well in our experience. We haven't had any problems with them. However, we've been with them for a long time so maybe they can lower our bill.

Their system is okay. However, there are other options available these days. I just haven't had time or inclination to make a change, but I'm planning to long term because they're expensive for what I get.

We had ADT in our other house for 26 years. Then we moved it over here when we moved. They seem to constantly upgrade the way that the systems work, at least internally. They offered us one of those things that you can talk to, so that was very nice. But I don't like those things so I didn't plug it in. The last guy who came in and worked with us through redoing the system that had been in this place, which is a condo in an old building, did a great job of reviewing all the window markers and got it all working really well. Over those many years that we've had ADT, it's been a good experience and I haven't had issues. But as soon as I had a problem with one of the window connection, they had somebody come and he had everything he needed. He walked through and added a fire detector that was not working here in this place that we didn't even realize wasn't working. ADT's price is good, too.

My ADT system has very good features and I'm satisfied with the service I have so far. I get great response from their reps and they have shown quite a bit of professionalism that's appreciated.

I've been with ADT for my house since 2012. I did a Google search to see which was the best home alarm service, and ADT came up as number one. But over the past year, I have not been happy at all with all the cameras. I upgraded to the Google Nest for a lot of my cameras except for one. I have the ones where you have to charge it all the time, which is very annoying. The cameras do not record like they said they would. I've had some real issues that happened to where I had to call the police out. I went back to check for footage for proof and there was no proof because I found out my cameras were not working.

I like the doorbell camera, except that it sometimes goes in and out. The rep answered any questions I had. Also, the installer was cool and informative on what to expect.

After 25 years, I thought ADT should come out and upgrade my equipment to the newest equipment. I've responded to ADT a couple of times like that but I never got a response from them.

Our ADT system has worked like it's supposed to. I haven't had faulty things going off. They stand by their products. Their customer service has been fine. We were able to work out whatever the issue was. It was doing some weird things. I called them and they made a system check and we were good. I wish they would do a courtesy call every year or two with the latest equipment to see. Because I've had my equipment for years and no one's ever called to say, "This camera works better," or this has night vision. My system's working fine, but I would think that they would wanna check on the equipment. To me, that would be an easy way to make some sales just by offering the latest, greatest products. But ADT has done very well. I recommend them to a lot of people.

I'm happy with ADT. Their customer service treated me very well. I'm satisfied with my service.

We've been a customer of ADT for 12 years now. For a lot of years, we stayed because they were doing everything we wanted. But for the last couple of years, it's no longer true. Now, it's just because I haven't had time to find somebody else. A lot of the stuff that I've gotten from them and their options, the inside cameras, all stopped working because there was a change in our network and they all have to be hardwired to the network. They had a lot of installation people out here but nobody could make it work. They finally had to back down the level of our service. It took a little pushing, but they did eventually do that. But the problem is that's not the service that I want. But when they had to back down on the service, they did lower the price also.

Initially, my experience with the ADT was good. But, I don't like ADT nowadays. They don't offer any upgrade when the charge is free. I also don't like the price. I'm not satisfied right now. I'm looking for another company.

The system works well. It does what it's supposed to. On those occasions when we need to switch out batteries, that would become tricky. But the support line has always been very helpful in being able to get us through it. We've been able to manage everything by ourselves and with the support line. The site is easy to use. There are certain things you can't do on the website that you have to do on the panel. It would be nice if some of those functions were available on site as well. And there are some minor issues like on the phone app clearing out.

We've had ADT before in other houses. Customer service has been great. We trust ADT.

ADT has been fine. We've had no issues with them. And if our alarm has gone off, they've contacted us very quickly. Luckily, nothing was of importance. It was just something little that we could fix, and we've been very happy with them. They're fairly consistent. Their system is easy to use. The price has gone up a little, but it was not any huge increases. I have the smoke alarms. And all of my windows that I needed, they came out and did, and my exterior doors. They were very helpful and they put the system in in our new house four years ago.

We arm our system every night and disarm it during the day. If we leave, we arm it. So, it's part of our security system. There was no difference in the change from another company to ADT, except when we started having problems with our landline and we changed over to have it where it went through the internet. We've had problems with the wireless system. When ADT came and said they had to update it, they had to use their analog system, that was when we had lots of problems. I have not been satisfied with the new system. I liked the old analog much better and had fewer problems. When it was the old analog system, it did everything I wanted it to do.

I had an appointment on Friday, the 4th, and ADT called me at 3:30 and told me that they were not going to be able to make it and my appointment was between noon and 4:00. They set me up an appointment for Saturday, the 5th, between noon and 4:00 and they did not even call me and tell me that they were not coming. I had to call them to find out what time were they coming and what was going on and they eventually had to reschedule me. I waited three weeks for that appointment. Their customer service was a 10. They were trying to be very accommodating, but it just didn't work.

My experience was okay with ADT. I've had this for less than a year. I probably have five sensors that are down right now. I mentioned it, and we really hadn't resolved. I made one or two calls. None of the issues were really resolved. So, I don't know that I really felt I'm getting the bang for the buck that I was hoping for. I felt like it should have lasted at least a year. The sales representative that sold it to me and the installer were all good. They explained the product. M customer service after that, I called about a sensor, they had me open it up. The sensor broke while I was trying to open it. And they said, “Pull the batteries out. Put them back in.” We did that. It worked for a second. After that, a couple more sensors have failed.

ADT is reliable. They're good. But the system is not very good. I'm working on alternatives.

A lot of years ago, ADT was the alarm guy that was visible. They had their little stakes in the ground at some neighbors. So I just had seen them around and they had a fairly broad brand name. The stakes in the ground were overgrown by bushes now, so it's not as prominent as it used to be. But I have on one edge of the house and there's a hedge that's probably hiding 80%. I got them originally and didn't want to have any false alarms with the police or the fire. So I don't have any automated.

The last time I had some guy out to work on one of my garage doors, they weren't very helpful at all. In fact, my son-in-law takes care of a lot of my stuff now. I probably will be leaving ADT. What it is was the detector on our garage door would keep going off in the middle of the evening. It just didn't work. My son-in-law has his own security business, and he came and fixed it for me.

We had some alerts coming from the box in the house. There was some sort of system issue and turned out that there were a couple of faulty sensors. When I called ADT, the rep said there was nobody available but I could schedule a callback. So I did and it was a one-hour thing. Then, I got emails from them and text messages to be prepared and that my call was scheduled for 12:00 to 1:00. But nobody called until 1:45. The person was helpful but that was a terrible experience. And I have to do the fixes on my own, which is crazy. I've been with ADT for seven years and when I signed up, I thought the big benefit was there was more customer service than the other cheaper options out there. But it seems that's no longer the case. It seems like they're on par now with everybody else. I wonder why I'm spending so much money with ADT.

Everyone at ADF was nice. The initial guy that came out took a long time when he first came out. It was really late by the time he finished. And then when he installed things, we weren't really satisfied with our experience at that time on the initial installation. He had to come back the next day because I had my grand babies, and I was like, “It's just time to go.” It was getting close to 10 o'clock. It was late. We hadn't eaten anything, and it was time to go. We were frustrated with the whole experience.

I had one other piece of equipment installed years ago. Everything was good. But I'm thinking of changing. ADT still has good service but their prices have gone way up and I still have the same old equipment.

I’ve been with ADT for many years and they seem decent. We got different equipment over the years. Everything is good.

I'm happy with ADT. I'm confident they do a quality job. I made the appointment and ADT came out and did it. The rep was very helpful in helping us locate where we wanted the motion detectors in the house. The system has been maintenance-free.

I have no intention of keeping up with ADT after this subscription ends because I can't use my things. I had the Nest for a while. ADT hasn't updated the app to interface with all the legacy Nest products, so the IQ cameras, or the IQ doorbell. I haven't been able to use any of my in-place items. It's not even set up. The base is not connected. I can still log into my old Nest app and set up notifications. My Nest app still works, minus the door sensors. All the ADT stuff is packed up, because I would log in, my cameras would show up in the app as unsupported. But at least my cameras work. And I get notifications that way. I can work the thermostat from there as well. So, the only thing I lost was the security aspect with the door sensors and window sensors. None of the ADT stuff is even hooked up anymore because it didn't help. I haven't been able to use it. Luckily, I didn't pay for it since it was provided by Google.

I've had ADT for a few years and we only had one problem. It took ADT a couple of tries, but they were able to fix my alarm. It didn't get service. They gave me something about the cell towers and where I live. I live out in the country, no man's land, where I'm out of state line. That was the problem with the cell towers. But ADT worked until they got my alarm fixed for me and at no cost. They came out and put in an antenna, but it took them a couple of trips to get the right kind of technician to do that. But since they did that, I have not had issues. The system is easy to use and ADT gave me a little device that I can use. I use that when I'm in my car and I don't wanna have to wait how many seconds I only have to get out once I do it. I wait until I'm in my car and use that and it makes things simple. I've been thinking about having ADT come out and do some cameras for me.

I've been a customer with ADT for about 15 years. I had a technician out here when they installed it. My conversation with the tech and the customer service was great. I was trying to find out, since I've been a customer for so many years, if I could get a better rate. They did reduce my payments by a few dollars. They were going to give me some type of promotion that was going to reduce my payments a month. ADT is a good security system. I feel secure. I don't have issues with it not going off when it needs to go off. I’ve had somebody that had signed up with it.

Some things that I needed help with ADT, they were unsure. A few months ago, I needed help about my alarm. My door was open, and I asked, "Is there a panic button I can push or if someone's in the house?" They were, "You would have had to have to do it on the actual console in the house." I said, "That doesn't make any sense." I don't understand the service or how efficient it is, if I can't alert for help remotely like I can set my alarm remotely. I have to do it in the house. It is disappointing.

We have ADT. We're in a contract, and it doesn't function. So, we just know we pay monthly for the ADT system. We stripped all the services down, so it went from $89 to $60, but it doesn't function. We requested to have someone come out and look at it, and the technician showed up. But unbeknownst to us, there was a $175 fee for the technician to come and look at the system. Not even servicing us just yet, but looking at it.

If I'm not home and I wanna check on my dogs, I can open my indoor camera and see what they're doing and make sure everything's good. However, I am very dissatisfied. I've tried to cancel ADT. But I've been on the phone for sometimes an hour, sometimes an hour and a half. Our inside camera broke. I was able to get somebody on the phone for that to fix that, but not to cancel the service. They promised to send us a new doorbell a year ago. They still never sent that. You can hear it beep five times because it goes off every five minutes. The internal battery is dead. So every few minutes, it would beep reminding me that the battery is dead.

I've had ADT for 30 something years. It secured my home. Everything about ADT is great. One day, I came in and I was putting batteries in my smoke detectors. I accidentally tried to put a battery in ADT. It put off an alarm, and the fire department and everybody was here within two minutes. By the time I called to tell them that it was a mistake, it was too late. Ad I called, it was like seconds. ADT was here and they understood what I had done. They were not judgmental. They put new batteries in. So, one incident that I had when they put the batteries in, they put the batteries in all but one. And it was the one that was having a problem. So I called them back. They were back out here the next day, and put new batteries in all over.

We always had ADT growing up and it just happened that the townhouse that I moved into was using it as well. It's been a great experience and we've never had any hiccups. We have one of those digital keypads. The guy came out and he was nice and quick. He got everything done and explained everything. It was perfect. I only have one exit in my house and I feel very secure. ADT is reliable. I can do things on my phone, like arm and unarm the house.

ADT is great. I first got them in 2010 when my husband passed away and I liked it. I just have the doors and some windows, and the glass-shattering thing in my back and the front. I also have the motion detector in my front entranceway but it hasn’t worked in seven years. So, people could walk into my house if they could get in the door without it beeping and they could have a party in my entranceway. I’ve called ADT and they told me to get a ladder and get up there and point it down a little bit more. I don't know if I'm paying for it but I would like, if possible, someone to come out to give me a motion detector that works.

I installed ADT in my house 10 years ago. My service package is bad. I'm not satisfied at all. All the equipment is extremely outdated. It's a 20-year-old technology compared to all the other services now like Ring, Comcast and SimpliSafe. Its cameras are old. Everything is old, and I had several issues. Their network went down. Equipment was down for a month. I had no video clips recorded. And after 10 years of being a loyal customer, they couldn't offer anything at all to compensate me for that. They won't give me anything to update my cameras.

ADT's service has been good. There were a few issues. Things worked well. The system works well. We really use it mostly to arm and disarm. I like the ease of the system. I use a mobile app with it, and it's one of the things that are the best. ADT is a good company. It's well supported.

We went with ADT because our daughter has ADT. The sales rep was wonderful. The installers were wonderful, too. We got nothing but good experiences with them. The price is reasonable for all that we have. Our equipment is good. We lose power a lot in this area, and we have trouble with when the power is off with it. But other than that, everything's fine.

I’ve been using ADT for at least five years and the security features on my package are okay and seem to be adequate. But if something breaks, ADT’s techs don't come out and fix it. We had to wait two months since I got the last thing fixed here just recently and I paid for those two months of security. Then, they charged me to come out to fix it. It’s their equipment. If you have DIRECTV or Dish Network at your house and the satellite went out and you didn't get to use it for two months, you would feel like you should get a refund. Because it's not just once. It's been a few times and they don't give a break or refund. The shortest we've ever had was a month and a half to come and it's usually at least two months.

Usually, the ADT technicians are good, but the customer service can be hit or miss. I stick with them though. They got their own problems, but they fix them with due time. The automatic payments kept messing up every month and they finally got that fixed. I was like, "Okay, no big deal." They were supposed to charge you for the keypad that's inside the house that will be fixed but they didn't charge me for it. There were just little things like that where it's something they can charge you for, and they don't.

I've been an ADT customer for about 10 years. I have had issues and the customer service experience was fair. It's just they were never able to resolve some of my issues. I happen to live in an area that only gets a strong signal from T-Mobile. They only operate with Verizon and AT&T. I just happened to be one of those dead zones.

I have an ADT system in my house. We had it in Prescott. We moved down here, and we still have it. We had it at our business, too, before that. We retired. We still have them and we're really happy with them. A couple of weeks ago, the smoke detector was beeping. Chuck took the batteries out so we could replace them and we left home to do some errands, and met a fire truck down there at the end of the road coming to our house. Our smoke detector went off when the batteries made a signal that something was wrong here. So, they're efficient and we were pleased. The firemen were really nice. We turned around and came back because our fire alarm went off. Unbeknownst to us, we took the batteries out. We can't do that. We gotta notify ADT.

My husband and I worked for a county agency and ADT was the security system they used. Dealing with the techs was excellent. I called them one time and they walked me through to resolve the problem. And when they came out, they explained the different things that I could get. I was very surprised because my son-in-law had an ADT system in their house when they bought it and it had things for the windows. The tech said that's not how they do it anymore so, I just have the two door things and the one thing up in the corner and it takes care of my house. I have recommended ADT to several people. I have friends that have other services that they pay a little bit more and they don't get anything more than I do.

ADT was one of the better-known security services where we lived at the time. It was a very small town and there weren't a lot of options. I saw some of the ADT security signs in front of other homes and maybe I had seen some of the television advertising. I had a positive experience with the sales rep and we’re very pleased with my system. They work perfectly. We haven't expanded our basic package but the prices continue to increase. We went from a 3G to a five 5G, which might have added some expense to doing business.

ADT is a larger provider compared to others, and I find dealing with larger providers a better and easier experience. They've always been responsive and quick to resolve any issues that I've had. It's been exactly what I expected it to be. It's nice to know that I'm gonna know if someone enters my home. It's like having an extra set of eyes that are there all the time. However, my monthly bill is around 80 and it keeps on creeping up. I understand that everything does. But it's almost $1,000 a year. What is your peace of mind and safety worth? But it's $1,000 a year for monitoring, so I get it. But at the same time, I wish it was a little bit lower.

ADT went into the solar business and we bought a system from them. Then they went out of business and didn't even tell us. Our system was broken before it was a year old. Even though we've got ADT security on our house, since they had the solar business and then got rid of it, it affects them as a corporation. It's been horrible. But when the installation team came and completely updated the ADT system in this house for us, that was good.

My husband passed away and I had a daughter in treatment at the time and I got Social Security for her and I used that to purchase the ADT system because I didn't trust her and her friends. So that's how long I've been with it, which would be coming up to eight years. It was amazing when I first got the system. I loved it. But I hate it now. And I'm upset with myself because I’ve been struggling with this for how long now and that's $80 a month. I'm a widow and I live on my own and $80 a month is my grocery bill. I can feed myself for that. I liked ADT up until the last two years and I'm about ready to put up some other type of system because I've had nothing but nightmares with it.

It was our insurance company that recommended ADT and when we called them, they came out and set us up. 20 years or so later when we moved, we had to set up the new house as well. Their system does a real good job and the features that are available are really exactly what we need. There have only been a couple of times we've had an issue and that was because we did something that was not correct. But when I call them to come out for a battery change or a problem with the system, they always come right away and solve it without a problem. We've had ADT for close to 30 years now at two different locations and it's a wonderful system. I would highly recommend them.

It's been an on and off love affair with ADT. When I bought the place, the equipment was there and everything seemed to be all right. It's been pretty good and there have been some problems, but some of those are my errors too. They helped me get those fixed over the phone through their tech center. They got fixed after several phone calls and transfers. Also, it's a little expensive, but everything seems to work well. All in all, I'm pretty satisfied.

I was at work and somebody busted my front door. ADT called me at work and the police were here in four minutes when I got the timeline. I like my alarm system and I have been with ADT over 13 years. I have neighbors and they've tried other security services. But a lot of security companies in my neighborhood don't do 24-hour surveillance. ADT is a little expensive, but is $2 a day while you're at work too much money to have somebody here to call the cops in case somebody decides to come in your house? Aside from that, I like that I can access my house and my cameras from my phone. ADT has made my life a whole lot easier ever since that break-in and I don't worry anymore. I've also told neighbors about them.

The installers of our ADT did a good job. I also like their price and I like that the ADT system is easy to arm and disarm. I like the motion sensors, too.

I like the idea that I have the doorbells that ring when the doors open and close because I have small grandchildren running in and out. I feel at ease if I go out and lock the doors, and I don't have to worry about anybody coming in. Peace of mind is a blessing. I also like the fact that ADT's reps have always been helpful when I've needed help. Every time I came into a problem where my alarm went off, I had to speak to someone to get me back online in the right way and to make sure that the police weren't called since it was accidental. Everything has always been well and I've never had a problem with the system. I just leave it, it's on, and that's what I want.

ADT is something I would recommend to family and friends. My system was installed by Bradley and he has an office somewhere in Gettysburg, Maryland. The product is easy to use and I'm always getting support to assist with the service when I need it. It's a fairly good service to utilize and the customer service is brilliant. The cost is average, but it could be a little bit more.

I liked the ADT guy who came to my door and their installers were really good. They also gave me a Ring doorbell thing, which is good. I like that I can look down the house and bypass the system, even though they have to come and look at it because sometimes it gets set off. It says, “Broken window” when somebody closes a door too hard. I'm happy with ADT and I'm going to call them because I'm paying for maintenance and I haven't seen anybody come around to check the system for a couple of years.

I bought Choice Home Warranty and they bought the ADT system for me. Their sales reps were very good and professional. The installers were very good, too. But the doorbell that they put on is not hooked up through the house. It's working but I can only hear it outside. I can't hear it in the house when somebody pushes it and I don't know if it's because there's no electrical outlet out there. But I can see the camera is fine and everything works there.

I had another security company before ADT and when they put the system in, they tested it so I would know it was working. ADT didn't do that and I really didn't like that. My whole house is supposed to be covered by the ADT system and from my understanding, when the guy put the system in, he was supposed to add the existing windows from the other security company into it to make them work too. But I don't know whether they are even working because on the pad, I only see certain windows. I see the windows from the guy who did the upgrade part of it but I don't see the windows from the previous company that they had on there. So I don't know whether ADT even covers them or not.

Sometimes, my ADT system doesn't work right. But everything would be okay if I call in and reset it. I think it has to do with the weather. Also, their price is twice as much a month as it used to be a few years ago, but it's okay.

I wear hearing aids and when I go to sleep and have to take them out, I don't hear a thing. But having ADT, in case of an emergency or somebody's breaking into my house, I would hear it right away. One-time, it started making noise and I didn't know why it happened but they told me how to turn it off. They're always sending me things about they have a new this or that and to upgrade, but I just do the minimum, and it's been fine.

I had ADT in my up north house and I have it in my house down in Florida. I got it about eight years ago and installation is always good because they want people's money. When the ADT system in my New York house wasn't working for a month, it sucked. So, in December, I said, “I gotta have security,” ‘cause I was coming back down to Florida. I was not on a contract anymore with ADT, so I put Vivint in. I also paid the one in the Florida house, which was 600 bucks. However, ADT put me in collections. Nobody's ever called and told me I owed them money.

I got the ADT system to make sure that my dad was okay and sometimes it picks up but sometimes they don't. He'd been gone and there was no activity from 2:00. It never showed him leaving the house, but it showed him showing back up at 5:00. The whole purpose of me getting that system was to monitor him because I'm far away and he's 83 years old. I live three hours away from him. I really don't like the system.

The salesperson was very good for both areas in Virginia and Florida. The person that ADT sent as well as the representative gave me a lot of information. Installation was a very good experience too. They respected my home and explained everything to me. I’ve been with ADT since five years ago and based on my experience, it's good, so I continue with them.

I'm extremely satisfied with ADT. Their customer service reps are professional, friendly and knowledgeable, and the techs have been great. The last one was very knowledgeable and professional as well. ADT is one of the top systems out here and I recommend them any time.

ADT is a good company. When I ordered a new thing to put on my front door, the reps were very nice and they sent it. However, there's an increase on my bill even though it's the same system I've had since I started with them.

The installation of our ADT was okay. However, the floodlight is always saying out of battery. I leave the light on and I don't know what's happening. Nobody would come out and they wanna try to charge you and nobody will waive it, either $60 or something. But the front door sensor seems okay now.

I went with ADT because of their reputation, and my interactions with the sales rep were really good. Now, I'm waiting to get my alarm system monitoring certificate so I can give it to my insurance agent.

The system is easy to use, and everything is working fine. I'm comfortable in knowing that I have it.

It's been five years since I got ADT. When I had a problem with my control pad, I got the help that I needed to resolve the problem. It took 20 minutes to get through. We had a hurricane come through here, so I understand. If someone has a home, it needs to be protected and ADT is one company that can do it.

I got switched over to ADT without my permission. I don't like it because I didn't wanna go with them. That's why I had Adler. I got the system for free when I got a DIRECTV, but Adler switched and didn't even let me know. I've had people talking to me about the bill and saying that I still am under a five-year contract when I signed up for a three-year contract with Adler. That was supposed to be sent to me and I never got anything about it. It's all messed up. It would be nice to not have to worry about having another bill that I don't want.

We've had ADT for seven years. We were happy, then we had little problems with it. We wanted them fixed and they wanted to charge us for all the stuff. We couldn't afford it, then we finally got ahold of somebody and they corrected everything. I would tell people to absolutely get a system.

When the system was first installed, there were two or more installers in the area. One of them used some dated equipment. It's tan and it doesn't really go with the house. I had run into an installer and he said, “Well, that guy just uses old equipment. I would have given you the better panel. Everything would have been white.” So I called ADT several times over several years to try to see about getting it updated. But it's like I have to buy a whole new system. I was quoted the other day of almost $1,500. So, that's out of my budget right now. But the system works fine.

We had ADT and the price kept increasing every year, and we were locked into a five-year contract. So we switched to North Star and then ADT bought North Star out, so we got stuck back with ADT. We pay them $86 a month and that’s high. The tech who came out and set it all up was fine. But right at the moment, we still got issues. We changed internet services and the thing constantly updates. It's ridiculous. Nobody has that many updates in a day. It seems like it's not really connecting all the time with the internet either. It updates every half hour, so we can't figure that out.

I've had ADT for many years. I usually call when I have issues and that gets fixed. This last time, I had to wait and then a cancellation, and then a wait again. I had the camera out a bit, but I was compensated. They gave me a few dollars off of my monthly bill. I pay about 70 a month and it's a little high, but for now, I do it. However, people are switching to their own cameras now and if the bill keeps going up, sometimes people have to do that.

We had to contact ADT because of an error that was going on due to our wireless network went down. The doorbell at the front was just flashing red all the time. So they came out and fixed that. I had a good experience with them.

We had another company before and it was extremely expensive and the ADT price is much lower and they offered more service and options. I'm satisfied. They're a little bit touchy with WiFi connections. But other than that, it's okay. When I called for service, they were able to help me out on the phone and connect to my cellphone so they could see what I was doing or what I had here and that was extremely helpful.

I needed a basic system for security, and everything has been good, so far.

When they installed the system, they did a room-to-room check to make sure that each room either needed it or didn't need it. It's easy to navigate the program. My sense of security has always been pretty good since we got the system.

ADT was good at the beginning. But they suck on a lot of stuff. I regret being with them. If I had a chance to cancel and I could get everything back, I would love to get it back. The recording sometimes doesn't record anything. If someone comes to the driveway, sometimes I get notifications but when I wanna go review and see the video in the recording system, it's not there.

ADT is great. If the alarm rings, they'll call me. If I call them and tell them I'm having a problem with the speaking things or the door is not ringing, they'll have somebody come out. For the system that I have, they've treated me really good.

I most definitely like the fact that we can access everything from our phone as far as turning the alarms on and off, and we are able to lock and unlock doors. It gives us access to the Ring camera as well as the camera that I have in the back. So, no matter where I'm at, I'm able to utilize that app to check on the surroundings of my home just to make sure everything is okay. I feel safe that I will be notified. If anything was to happen, it'll be notified.

I like the fact that I can turn the system on and off from the car or a cellphone. I wanted to add some security cameras and the door lock, but my Wi-Fi here in Flagstaff sucks and could not handle it.

I've had a good experience with ADT. The installers did a good job. Paying the system was hectic. But ADT told me to call every year and they would give me a discount. I'm satisfied.

I've had the key fob not work for me even though I pressed it and the alarm went off, or the safety button that I can wear that malfunctioned twice. It broke and fell apart. Sometimes I press it and the light goes on, showing me that it worked. But later, I look and it's not on. I don't know if this is realistic or not because maybe it's a different kind of service, but the medical button that you could call if you got injured only works right there where you'd be near the speaker. I have a three-floor house. So I'm not sure how effective that system is. If I go away from the house, it doesn't work anywhere else. So it's limitedly useful to me. Other than that, ADT has treated me very courteously.

ADT’s system was installed in the house that we purchased 10 years ago and we just initiated a new service as a new customer with them. I haven't done any updates to the products that I have. In 10 years, I haven't been told to switch out a sensor with a new one that they have. I haven't heard of anything different than what I bought 10 years ago, but yet the price continues to go up. So, I'm dissatisfied with what I have. I've been doing my research on other companies and what I'm paying for the services I have is high.

I had ADT years ago when it was all that was available at the time in the area. The system is easy to use and once in a while, I use the app. Most of the time, the customer service is good though once in a while, you'll get somebody that's had a rough day and just be not as friendly as they could be. I called a couple of weeks ago and the girl helped me. She transferred me to maintenance and they walked me through what I needed to do. But ADT needs to figure out something better for what they have in the motion sensors. Because there are some places like Arizona that is too hot and they fall or come loose. So, it's not up there getting a good signal. That was a while but I couldn't set my alarm. I had to get somebody to come out and change one of the things.

We used to have a different company but they were turning off the 4G service so we grabbed ADT when we saw it. We’ve been with them for two years and we love it. We’re very happy. Dealing with the sales rep was outstanding and the installation team was very professional and courteous. They went through everything in detail and explained all the procedures and how it all operated. We got exactly what we asked for. We got the windows and doors covered. We also got additional windows because ADT had more to offer. The cameras run through blank. So, I got my own cameras. But the ADT service is outstanding.

We had ADT years ago and switched and then switched back. I had a great experience with both the sales and installation teams.

In June 2022, I bought a smart home and ADT was part of it. I was missing a sensor off of a door and they want me to pay $55 to order a new one. I pay all these $5 a month for this, $10 a month for this, and $6 a month for this. As soon as my contract is up, I'm going with somebody else. I'm not happy with it, but I signed a three-year contract. So, it is what it is. I pay them 65.15 a month, and they can't send me a sensor and they wanna charge me almost 60 bucks for it plus shipping, and I pay for all these little extra things. I find that horrible customer service.

I had a good interaction with the sales rep and the installation was good.

The installation was messy and ADT’s installers left stuff everywhere. My Ring camera doesn't stay charged half the time. If the alarms have gone off, I've never gotten a phone call to see if everything is okay. I tried but I couldn't get out of the contract by paying the equipment off early. So, as soon as everything is paid off and my contract is up, I'll never use ADT again.

We’ve had ADT for 17 years, which is the whole time we’ve had our house, and about a year ago, we upgraded. I made three different phone calls to different customer service reps and said we wanted the service on the windows, which we didn't have before. We wanted to upgrade everything and get caught up to where we should be. The representative who came out wasn't cooperative. We were supposed to have security put on our windows as well and that wasn't on the order form. He couldn't do it and couldn't get approval. All he wanted was to sell us a little key fob for 50 bucks that we never use and said he couldn't do anything else than under what was on the work order. We asked if he could call the company and ask them about these features that we were told were gonna be on the system. He said he couldn't do that.

I got ADT many years ago on the recommendation of my sister-in-law. At that time I lived in Bennettsville and was satisfied with it. That's why we had it installed. I feel quite secure with it. I live by myself and it's really been a big help as far as feeling secure at night and leaving my house knowing that if someone were to enter, I would be alerted on my cellphone. Also, the very few times that I've needed to call, the response was really good and it's easy for me to manage the system.

ADT was here when we moved into this location but after about a year, we got discouraged with it and switched to a different provider. Then, we moved back about two years later to ADT. The response time and the update calls are good. We can set the system to when someone’s home or when everybody’s gone. My wife likes it when it says a location is not shut. It's good to know that maybe she forgot to lock the back and it tells her what to check. When the battery goes out in one of the sensors in one of the rooms, I've learned how to track it down easier and replace the batteries. At first, it was a nightmare at first, but I have figured it out. My concern is the cost going up so great. Since we're paying almost $300 a quarter, and with technology changing every year, every six months, or every day, we should be entitled to new updates as we are a current customer.

We have two houses and we have ADT with both of them. With one of the sales reps, I thought we were getting cameras but then I found out we weren't and it was my mistake that I did the little DocuSign on my phone and didn't read it. We walked around the house twice, talking where the cameras were gonna go, and I found out that cameras were not included, unless we pay a lot of extra money. Also, in the other house, the installation team didn't finish the job and left it up to me. I had to hire an outside company to complete the work. They did reimburse me for that, but it was not a pleasant experience and they never gave me any training on it.

I ended up with ADT by default when they bought Brinks out and I’ve been with the two of them for about 24 years. As far as functionality, the system has worked fine and it’s great. My son and his wife built a home and was looking for a security service. And I recommended ADT because I was satisfied with the service. But I had some issues with my camera system and with what the salesman told me versus what happened. He made it seem as though I wasn't gonna be charged all this additional money. But I am being charged that for the next three years.

They've always been decent with me. They came out when I had my landline removed. They hooked everything up for me and it's worked perfectly ever since. It's a little more on the expensive side, but I'm okay with that because I know my home is protected.

I don't like ADT and as soon as my contract's up, I'm leaving. The guy wouldn't put the keypad where I wanted it when we first moved here because he wanted to make it easier on himself. I wanted it coming in off of the garage because we use the garage but he put it way back at the back door. When we come in, we have to walk all the way through the house to turn it off.

There's something that we've disconnected and hooked up in our ADT system. And now, we keep getting that our battery is low. Other than that, as annoying as it can be, I like that it talks to me every time, because it reminds me to do things. We're not overly knowledgeable about it and our son helps us with it most of the time if we have any issues or anything to talk about. But we can get through the day and end the week without too much help and I like that it's pretty easy to understand. We don't go into depth with it and it could be doing a lot more for us. But so far, we're pretty satisfied with ADT.

ADT was the cheapest and their price was the best out of all the other companies. Their sales rep was a little pushy, but my experience with him was good. The installers were quick but they didn't clean up from drilling in the wall. Also, I was satisfied with the features of my service package at first. But after about three months, I was not any longer. There was a big storm and it knocked my Ring doorbell camera off. The camera shattered and they did not offer to replace it. So I haven't had a Ring doorbell since, which sucks. Aside from that, you can get the same product from anywhere else and not have to pay every month. So, I feel like I pay for nothing every month.

ADT's sales reps were very good and I chose them over others because of their reputation. Their installers were great, even the ones who did the upgrade that I got later. I've had them for 40 years and everything's all positive with them.

I was looking for some good options and I couldn't pick anything else other than ADT. They are very well-known. Twice when the notification stopped coming, I had to contact them, but immediately my issues were resolved and the reps I talked to were good. As for the system, an additional camera and one or two additional motion sensors would help. They could also give a bit of reduction in the rate because I'm paying 68 point something at this point in time per month. Other than that, I recommend them to others because I'm happy most of the time. I've had small issues and they are a little bit expensive when compared to the other options, but at least when people see ADT as a logo, they trust ADT. So, people will stay away from my home and will have second thoughts about invading.

My friend referred me to ADT and I've been protected with them since '94. I love it. It's a good service, and I haven't had any problems. The customer service has been very good. When I call, if I have any problems, I always get a good response. Plus, the system functions well and it hasn't malfunctioned. I like that. It's just when our power will go out, we have a little problem, but otherwise, it's good. I would recommend ADT.

The installers did a good job. When they put my computer inside, near the washing machine, the guy ran the wire up in the ceiling. It went to the bulb that's outside, which is not working now. The camera that I got is not working and I might need to call to change it up.

I've had ADT for a number of years and I want a cheaper price. But I've been happy with them. I had an issue with the doorbell and recently, I had a problem with the siren outside. They were taken care of and the tech who came out, Tony, was nice.