ADT Reviews

The service is awful. And to get help is gonna take over two weeks for someone to come out.. I wouldn't recommend them. They said they service my area and now it's going to be out two weeks. Not a good company anymore.

I signed up for Alder, had no idea. I was signing 5 year term, they told me I can cancel any time with no penalty. Then I get bought out by ADT. I have no say. Alder would replace free if your device dies. ADT does not. They charge the battery. Per sales, you pay for 5 years monitoring and devices. I am stuck and they take advantage of me and my situation with my dementia mother.

I had 4 cameras installed at my house. I wanted the main camera to be on top of the garage since it has glass doors. The 2 ADT reps that came said they can't install it there to make things easy for them. I called my sales rep Raj **. He agreed to move them. After 2 canceled appointments from Adt which I took off from work. The 3rd appointment on May 12 they said they will charge me which is not my fault. I have left several messages, text, voice and email he will not respond to any of them. This is very bad customer service!

Some of my cameras keep jumping to an old wifi network from my previous internet provider and I have to pay for a tech to come out to fix each time. ADT has not offered any explanation as to why some of my cameras does these when the rest stays on the current wifi.

My experience with ADT has been nothing short of horrific. What should have been a professional and secure engagement turned into a nightmare of unprofessionalism, disrespect, and shady business practices. From the beginning, customer service was virtually non-existent. Communication with their representatives was not only frustrating—it was eerie and at times even mocking. I felt completely disrespected and ignored as a paying client. Basic courtesy and professionalism were sorely lacking in every interaction.

ADT is a company that uses fraudulent business practices to get money from customers. In my particular case, I signed a two-year contract, which I honored by paying in full annually. After the first two years, I tried to cancel my monitoring service and account but was asked to try again for a very low annual price. I accepted to try one more time and paid in full that year. The end of that annual period was May 2, 2025. A few weeks prior to that date, when I received the bill for the following year, I called the company and canceled my service, saying that I was not going to be paying the next annual fee because I was canceling my service. I was told by the agent, Malachai, that my account was paid in full, canceled, and I had a zero dollar balance. This was after I was told that someone had changed my contractual end date to May 2025, alluding to the fact that I still had a contract.

My parents actually had ADT years ago when they were still alive down in San Antonio. And so, I just moved up here to Dallas about two and a half years ago. I bought a house here. And I definitely wanted to get security set up in it. And ADT is the first thing that popped into my mind.

I went with ADT because they came to my door and did a free installation. I had just moved into the house. I just finished moving in, and the guy came up and knocked on my door and talked me into it. And then the area manager came by and did the install. It’s been three years since. I haven't had to really use it yet, but I feel a little bit safer at night and when we go on trips that it's still in the house. I use the phone app for it.

I’ve been with ADT for 12 years, and their customer service has always been spot‑on. Anytime something happens, someone is on the phone. Last year, I was in Hawaii and got a call in the middle of the night that my alarm had gone off, and they sent the police out. I’ve never had a problem with them.

I’ve been with ADT for a few years now. And I chose them because my mom dealt with them for years. I had a great experience with the salesperson who worked with me, and I got the package that I needed. The installation was also quick, and it was a good experience.

I chose ADT because they had the signs and things to put up. They have a good quality system but they need to improve their pricing. They’ve increased their price.

We’re very happy with ADT. We’ve been with them for about four or five years. We left at first because of the cost, but the cost benefit wasn’t really there, so we went back, which is a testament to what we think about them.

I like ADT’s service. Right now, everything is good with the system. The only thing is, when I spoke with one of the reps a month ago, I asked if I can get new stickers because the one on my doors fell away probably during the rain a few months ago. She said, "I will send it," but I didn't get it.

The response time and the quality of the ADT system is good. However, it takes a long time to get through a call to access the recording. It would be better if they had people answer the phone quicker.

I like my ADT service. I’ve set off the alarm by accident, they called me and we figured it out, so the response time was very quick, efficient, and customer service was wonderful.

We start the contract with ADT because they gave us free product when we bought the house. They sent someone to the house, made all the installations, and they explained the system to us and showed us how it worked. Overall, I like the system and the quality is good.

I love ADT. The customer service has been great. They are on time and informative. I really enjoyed ADT. I could slam a door, and they'll call me to see if I'm okay. The experience has been great. Everything they have done from installing cameras and everything has been great and on time.

ADT is a bad company to deal with. I dealt with them once before this time and when my alarm went off they were sending to my old address even though I had updated to my new address. This time they damaged a portion of the attic and garage panel, while installing a camera and have been trying to have them come by. They said they would pay for the fix and I can get the one to fix, but they won't return my call to let them know the cost estimate. They keep pushing me aside, not returning calls, pushing me over to someone else that is going to show up and they don't. I'M SICK AND TIRED OF IT!!!! Open to suggestions on what to do! If I could have given less than 1 star I would have!!!!

Just recently got my ADT installed and two of my smoke and co2 detectors randomly alarming. Have to keep calling them to get it check or replaced. I even got the fire dept checked for co2 but there is none. I had one replaced but the other one just suddenly went off again without any legit reason, I know because parallel to it I have the builder's detector and it's not alarming. Then I called them about it, they’re telling me that I can’t returned it, not if when a technician can service it. Then a technician came and just asked me if I just want it removed then I told yes I want it removed but I was told that, "You have to check if it's faulty to be able to return it." He just told me, "No you can still removed it. Just call someone to dismantle it and get account credit for it," he even talked to his manager on the phone to check.

I like ADT's service. Everything has worked, nothing has gone down, and they have been receptive if I had a question on the phone.

We've been with ADT for seven years. I would probably say just their presence in the Atlanta area for the last 50 years or whatever it is.

I’ve been with ADT for close to 20 years. When I first got it, it was a basic system on my doors. The installer explained everything to me, showed and told me what he was doing when he installed it, and was polite. It was a simple system then, but now, it's a little bit more complicated as time has progressed.

I’ve been a customer of ADT for 30 years. My neighbors referred me to ADT because they had it, and things have worked well, so we’ve had very little interaction with customer service. We’ve upgraded the system one time, and a repairman came out a few weeks ago to fix some things that weren’t working. He did so efficiently and quickly. I just use the keyboard to control my ADT system, and it's pretty easy to use.

We had trouble with my home install. I had two modems go bad within the first three months. But they came right out and replaced them, so it wasn’t a problem. The modem was terrible but the service was awesome. We’ve been with them for 15 years. We have ADT at two of our businesses and there’s an account at my home. Sometimes the equipment fails and they call you at 2:00 in the morning. If they lose signal, that could probably wait. That would be nice.

I have ADT for over 20 years and they have always been very accommodating. I got them because I was broken into and my dad decided on getting them. I’ve moved three times and they come out to install the system. Their customer service has always been very positive. They've always fixed my issues or put in the new equipment. I use their app, keyboards and the clickers. I would recommend ADT. Any problems I have had, they have resolved for me very easily.

When I first bought my house, I was looking around and I saw everybody on the block had ADT and I couldn't sleep till my house was secure. This is the third year that I have it. Their sales person came to the house and installed the system the same day. He was great. I set my alarms using the keyboard inside the home. There was a time when I had to call them when I was asking about batteries.

I had had problems in the past with my alarm just going off, and it was annoying. I told ADT I would leave if they don't take care of this, and they were like, “Oh, no, no, no.” I've had great service. With things going up, so it went up. But I need security, so I've got to pay. I had some problems with the install. I even called, but I did it virtually, which was fantastic. Nobody had to come out and I wasn't charged. I’ve been with ADT for eight years so it's been a while. ADT was the best that was offered to me during that time.

We’ve been with ADT since February, but my parents had ADT back in the day. The salesperson wasn’t great, wasn’t really pushing to get it done, but he was all right. The installer was awesome. He was friendly, patient, and didn’t try to rush out. He made sure everything was done to my liking. We’ve been very happy with the service.

Beware! ADT requires a 36 month contract. We sold our Florida home after 2 and a half years with ADT (we had a different security firm before that). We are moving to our other home which already has ADT. Even though we had been loyal customers at the continuing location, we were charged $481 for early termination of the Florida home. We were never told there was a 36 month requirement and, yes, I am sure it is the contract. However, the print on the contract is too small for us (we are in our late 70s) so we never saw it. Their fees are outrageous.

Decided to not renew my contract with ADT, which expiring in a couple weeks, so I called the customer service number to inform them. For 10 or 15 minutes I had to keep telling her that I just want to not renew and she keep asking several irritating questions on why I was not using them anymore. I finally had to hang up after her persistent, obnoxious questioning, which was personal and none of her business. I actually thought I was being pranked it was so bad. Terrible customer service.

Our experience with ADT has always been excellent. We have had the service for a number of years in our condo. Any time we’ve had even the littlest hiccup, all I have had to do is call, and I have gotten either the answer over the phone or a technician has come out and solved our problem for us. They have always been very cooperative and helpful.

Twenty years ago, we were going to Texas to see our son with a new grandbaby. It was winter and in Minnesota, pipes break. We wanted an alarm that if the furnace went off, my son who lives in Minnesota could come. That’s why we got ADT. We’ve never had any problems with them and we just kept it.

Hands down WORST. Customer. Service. Ever! Get your security elsewhere. We are long time customers of theirs and they treated us horribly in the end. After years of loyalty when it came time to cancel our service they bounce you from dept to dept and keep you on hold forever! You have to explain to a new person every time they transfer you. In the end they charge you an arm and a leg to cancel your service!! Do NOT work with them!!

I find ADT superior to my prior service I had for 30 years. They were getting outdated and ADT was very effective. The initial customer service experience was excellent. I was happy with it. The install was also effective. They were able to use my existing contacts from my prior system and install some new ones to give us broader coverage. They forgot to connect one contact, so I had them come back. But they got back immediately and the service was very great. I recommended them to my two daughters and both of them have gone to ADT.

I’ve been with the alarm company for 11 years, though it’s been bought out over time. ADT has been the provider for the past year.

I chose ADT because I knew they had 24‑hour monitoring, and it was easy to connect with them. A salesperson came and did a short presentation, and they had a special offer for joining. It looked good, so we decided to go with them.

We had ADT 15 years ago. The customer service was very helpful. Through the years, ADT has updated our equipment and it has been a positive experience.

I’m very happy with ADT. Their customer service team is responsive. They’ve come in and done a few things. We’ve been with them for over 10 years, and in this day and age, we need security to secure our homes.

Quick update for context of how bad you are. 1. Ordered a battery for a motion sensor. (Can't get it back together as it is very old.) 2. Called for service and the service guy changed it, overcharged me, but it's not fixed on the alarm panel. 3. Let the tech use my bathroom and suddenly I have a bathroom tamper message that will not go away even after being on the phone with you at 1am for a long time. 4. Was promised I would get a call and a senior tech would be at my house on Monday. 5. Sunday I called you and there is no appointment set, I was told to hold on and you hung up on me and never called back. 6. Monday I call and they want to send someone out in a few days.. (I was told a manager would call me in ten minutes. Still nothing!) I am moving on from a company that lies, overcharges me and hangs up on me.

I never write reviews, but ADT has pushed me to speak up. I’m a disabled veteran, still serving under official military orders, and ADT’s treatment of me has been nothing short of disgraceful. Despite providing my orders, they refuse to cancel late penalties because the “created date” on the orders wasn’t recent enough. That logic makes no sense to anyone who’s served—we don’t get our orders the day they’re created. Sometimes it takes months to even see them. But ADT doesn’t care. Not to mention that they are quite literally breaking the law according to the “service members civil relief act” SCRA.

I have been with ADT for about six months. The customer service was great. He knew what he was doing and helped me out. It was all good, and the price was not too bad.

I’ve had the same security coverage with ADT for the last 20 years. Over the years, they’ve done some upgrades for me, and whenever they come out, they explain what they’re doing. The customer service has been outstanding.

I had ADT installed a long time ago. The process was pretty smooth and the tech was cool. Everything was pretty good. They showed me how to use everything once they finished installing. I would recommend them.

I chose ADT because they’re a reputable company, the price was right, and they have good service. When I signed up with them, the process was easy. The installation was good. It was done professionally. And they have high-quality products. The system works fine. I like the fact that it is a wireless system. So, I don’t have any complaints with them.

Atrocious! I’ve been a customer for 8 years. We were displaced from our home last year and asked for a relocation. They made us sign a new contract for 5 years. 1 year later, we are trying to go back to our home and they didn’t even show up to the appointment to install our system. I called 2 hours in and they told me it was cancelled, eventhough I wasn’t notified. I sat on the phone for 2 hours, called back two days later and another appointment had been cancelled. Now they’re telling me they’ll contact me in 5 business days to SCHEDULE the installation, despite them being the ones who are 4 days late already! We’re still being charged, although our system isn’t connected. When we threatened to cancel if they didn’t act to remedy their mistakes, they told us we would have to pay and $1800 termination fee! Absolutely terrible service for long term customers who have never given them any issues! Very upset!

I've been with ADT almost 12 years. They gave me one remote key. They don't offer me anything. Not a free replacement or wear and tear replacement. Nothing. Then when you get on hold for 30 minutes you get disconnected so I'm paying for a system $60 and some change just for my doors and a couple windows but my sliding glass doors somebody can break in them and won't even know about it.

I cannot believe my request for refund was denied..... Transaction Dispute $242.82 – Dated April 12, 2025; Dispute Number **. I am disputing $183.82 of the charge occurring on April 12th. $59.00 was waived, but ADT should reverse the entire $242.82. I should include also that we have Altafiber to service our home internet. On April 5th, an ADT technician came to the house to install a Nighthawk mesh system, which included installation and testing, at a cost of $510.13. I was aware of that price and am paying that as agreed. Up until that date, our cameras, including our doorbell/camera, were not working properly. However, our Alta-Fiber internet Wi-Fi had been working very well prior to the April 5th visit.

ADT is by far the worst home security company, ever! Customer service and technical help when your system doesn't work properly doesn't exist. Multiple times, my system needed maintenance and after countless hours on the phone, explaining the situation to multiple representatives (because you get transferred 3+ times), the wrong equipment is sent and you still have to pay for their mistakes. They will NEVER refund you for their mistakes. Also, you're locked into contracts, without your consent. ADT broke the last "contract" I was supposedly on and still want me to pay....For canceling their awful service. ADT will scam consumers to make money, it's despicable. They need to be a part of DOGE Disposal. Do not get service through ADT, you will regret it.

Warning!! ADT will try to take advantage and charge you a fortune for equipment!! My 86 year old father had ADT and only needed to upgrade to connect to his cell phone since he got rid of his land line. I later found out ADT took advantage and installed $2K in equipment that he never needed and put him on a payment plan!! When my Father passed away suddenly I notified ADT. Then ADT wanted All their money immediately! Beware!!!! I would not recommend ADT!! I have Guardian and would definitely recommend Guardian.

I have been an ADT customer for over 6 years. All of the equipment I have from them under the original contract has been paid. I only receive monitoring service from them. I called today to cancel service I no longer and not using. I was told I had a new contract added in 2024, that I don’t recall signing up for, and it is a three year contract until 2027. I was told it would cost over $900 to cancel the contract because I have time remaining. And this contract is only for monitoring and not for equipment. Asked to speak to someone else and I was also told there was no one I could talk to and that I would have to MAIL in a written complaint.

I would never recommend signing a contract with ADT. Attempting to cancel your services is nearly impossible. Funny how if you want to purchase something, hold is less than a minute. Want to cancel? There is at least a 15 minute wait, or they will disconnect while transferring you to the appropriate department. I'm sure this is by design. I've been trying to cancel services for a week now. I've tried chat, go through a 20 minute chat session only for them to say we are unable to complete your request, call customer service. It took me 7 whole days to disco my service. Then they have the nerve to ask if you want to transfer service. No way ever. Worst customer service experience ever at the worst time when you are going through the regular stresses of moving!

Do not recommend. Overpriced and completely useless and keep adding hidden charges. Poor service and not necessary. Much easier to install your own cameras, cheaper, more reliable, and available at local stores like home deport or online.

The system was good until it started to malfunction. If the system cannot be repaired remotely the customer is responsible for a service call and repair. Wait times for customer service are very long. After saying I just wanted to cancel I was told that if I was willing to have someone come out and fix it they could put a note in my account that there would be no charges. I agreed and when service arrived I was told there was no such note and ended up paying $79.85. I was told by service that I had an older system and if they need to come back and replace it my bill would go up “because it’s like when you do a phone upgrade, the bill goes up.” A month and a half have gone by and again the system is malfunctioning.

ADT is horrible, if it weren’t for the fact that the system was already up when we moved it we wouldn’t use them. Anytime something goes wrong they charge you hundreds of dollars to fix it… Something as little as fixing a sensor will cost you about $100 minimum… I won’t recommend ADT to anyone. Our systems go down a lot and we have Cox internet so it’s not our internet even though they try to blame it on that.

I specifically went with ADT because I was told after my 3 year contract, I would still be able to log on to my ADT account and view my cameras, arm/unarm my system and set off the alarm, and that's how it was for year 4 and 5 but today I went on the app to find myself logged out. I called service and they said I can no longer view it since I no longer have a subscription. I told the service rep that I have been able to view my cameras for the past 2 years without service and that is specifically why I went with ADT. She said they gave me wrong information when I initially got their service 5 years ago. This company bait and switched me and now I need to find a new service. It is so, so sad to see such a large company mislead their clients.

They are the worse alarm company. The customer service representatives are not educated in the smallest function, and you need to be transferred to several people because of lack of education or is it trust in their customer service reps. They charge for everything that they possibly can and they make it so hard for someone to come out especially if it is a vacation home that you are not living in. If I were you, I would go to anyone but this company. When you cancel your service, they make you pay for an entire 30 days after you canceled. Even if the new owners start service and they charge them. What cheats....

Cameras are horrible for night. Technician came back out. Told me that they installed cameras 2 days ago, that all the sudden they stopped making. My ring doorbell, my Slomins cameras are 10x better than ADT. I do not recommend!

ADT virtually forces you to keep paying monthly charges even when all installations are paid off. Read the contract before you sign and if you are one who takes poor customer service serious and may decide to move on, do not sign. The engineer I spoke to on the phone wanted me to unscrew a wall socket which had wires dangling below it and I refused to touch it. They decided to charge me to send someone over amidst a series of previous service failures.

Deceptive, misleading. Buyer beware! Stay away from this company. I purchase test a Google Camera that was no longer working. And without my knowledge, my contract was extended from that day on. They will show you documents that you apparently signed which to you. It looks like you're signing for services that were performed. Never again with company, hopefully it goes bankrupt. I would have never purchased a camera if I had known my contract. Would have been extended three more years. Deception at its finest.

Wish I could do NO Stars. They are a joke. They tell you what you want to hear in the beginning then slap you with a three-year contract even though I was told I could cancel anytime without a problem. But was told it would be over 1,000 dollars to cancel per the contract... OH and guess what. I can't look up the contract... It went missing from the files online.... I waited three years to cancel, and they said, "OH Sure no problem, you are canceled." I EVEN ASKED am I done paying bills? She told me yes.... THEN!!!! I get a bill in the mail, they said it was because they have a 30-day cancelation policy.... WHICH THEY NEVER TOLD ME!!!! It wouldn't be bad if they were honest, but they lie.... LIE... LIE... Get everything in writing. Don't let them trick you. Over the phone they tell you whatever you wish... DON'T Use them.

The sales rep talked to my husband and got him to sign up for a security system that was not what he was requesting or had in mind. After realizing we attempted to call many times to only be told they couldn’t find an account for us. After receiving the equipment we were able to speak with someone in regard to returning for a refund and cancelling services. They received equipment on April 25th with a signed confirmation but are advising they will process refund in 10-15 business days which is unacceptable. You cannot receive equipment and hold someone else’s funds for a long period of time before processing the request. The entire process has been dreadful and customer service is awful.

I had a prior security service and changed to ADT. I’ve had no false alarm yet. Their system is very reliable, and it has a good app. The installation went well, and I haven't had any problems with the equipment. It’s easy to set and turn off. Sometimes I set it off myself, and I’ll get a call. They're really responsive when that happens and they get the issue resolved. The pricing is a little higher that my previous service, which is what I expected because the service is better. I got exactly what I wanted with my system, and I’m satisfied with it.

I haven't had any issues with ADT. I’ve been with them since I purchased my home in 2017. Any time I've called, I've been able to get assistance and take care of whatever needed to be addressed. When they came to do repairs, they did what they were supposed to do, updated me on what was taking place, left the paperwork, and that was it. It's seamless. Everything's straightforward.

My family and I, are extremely disappointed with my experience with ADT Alarm Company. The sales representative provided misleading assurances about the system’s reliability and effectiveness, which have proven to be false. The installation was rushed and poorly executed, resulting in ongoing issues. Within just a month, several sensors have become unreliable, frequently triggering false alarms due to faulty batteries and system errors. You will have to buy batteries, a lot! Additionally, we paid $3,500 upfront for the system, but during installation, we were unexpectedly charged an extra $1,200. The $800 transfer of service fee, which should have been processed and waived automatically, was instead met with threats of collection efforts, an aggressive and unprofessional approach.

On Christmas Day, I got a bill from the County telling me I owed them for a call, and they responded to a fire or police emergency because my alarm went off. I don’t know how that’s possible because I was here. They said it went off and they sent the police, so I had to pay.

I look at the cameras and they work. And the control panel works. And we've got a little plug-in thing that has a lamp hooked up to it, that works. The only thing I don't like is the installation up in the attic.

ADT’s customer service is very good. All my experiences with them have been positive. However, I am not happy with my current package because it's not good and needs to be upgraded at some point. It will cost me some and I can't afford to do it right now. Also, I have to use two different apps for my system. One app is for accessing my camera which was from the old company. And to turn it on and off, I have to use the new app from ADT. That is inconvenient.

ADT does a good job. We’ve had them since we built the house in 2000. We would arm and disarm the system on the keypad or our phones from the app. We’ve had a false alarm and we were able to stop it. We shut it off then we got all the emails and text messages. Lots of people in customer service don't speak good English and I had a problem with those people. But most of the time, as long as the reps speak English, they're okay.

ADT’s installation team was on time, had good manners, and provided us with good service. The system they set up in our home is good quality. I heard about them because a lot of my family members have it.

I haven't had any issues with my ADT system so far. Everything's great and it certainly gives me a sense of security. However, the solar light on top of my sign doesn't seem to be working. I could use a new one.

I have had ADT for 20 some years, and I recently added to my security system. They explained everything that I wanted, came out, and did the installation. There is never a problem with ADT, and if I have a problem, I call them and we work through it together. They are very easy to work with. Their app is very easy to use too. Customer experience has been excellent, and I would definitely recommend them.

I had ADT in my condo back in 1995. Since then, I’ve stayed with them, on and off. They’ve never let me down, and I’ve never had any issues. They always call when there’s anything suspicious. I’m confident that they protect my house.

I’ve been a customer with ADT for about three years. The customer service has been pretty good. The only issue I’ve had is that when we try to get someone to come out when we have a problem, we have to go through so many changes to get them here.

I love ADT. Their customer service is excellent and the price is good. I had a false alarm because I have a habit of opening up my front door without turning the alarm system on. So I come in and I disconnect the alarm systems. They send me a text stating that I turned it on. Then a few minutes later, somebody will get on. I have a speaker there and they ask me for my name and my passcode and if everything is okay. Then they check it and hang up.

ADT works perfectly for me. I’ve had them since 2013. I like the instant alarm and keyfob features. I get good customer service whenever I call if I have a problem with the battery. They've been very good for me. I recommend them.

Our house was robbed two years ago. I went to Home Depot to pick up cameras myself and I said, ''I can't do this. It was beyond anything that I’m capable to do.'' so I brought the cameras back. And my wife went online and she found ADT. Their price is good. The installation went fine. The technician was very helpful. He was done in two hours.

I already had a security system in the house when it was built but I wanted to update it with cameras. I got the ADT system and I love it. It’s very new and tied into Google. It’s very easy use too. The young man who came to install it was great and he took his time with me to go through all the features.

I’ve had ADT for 30 years and it’s been good. I haven't had any problems with it. I have the voice thing where they talk to me, carbon monoxide, and smoke sensors. I live alone, my husband's deceased, and I feel safe having it.

I purchased an ADT Security system back in 2023. I was told by the sales person (because I specifically asked) what happens when and if I move. He informed me that it's an EASY process and at no cost to me. I just needed to call ADT and tell them I'm moving, and ADT would send someone out to install my existing system, at NO CHARGE to me. Where I currently live. I have about 18 windows, I'm moving into a mobile home with less then half that amount. I was just told by ADT that, my current system is old (2 yrs) and that they don't take down anything, I would be essentially starting a new contract and would have to pay $189 for fewer window systems. I would NOT have gone with this company had I known the TRUTH. Their sales people, I suppose will say ANYTHING to make the sale. And NO, I did not sit and read the tiny print however many pages there were. I took him at his word that he was telling the truth.

We travel a lot. And my son was working. And I didn't like leaving the house without something there. So we got ADT to keep an eye on everything. The installation took about an hour. And we had issues with a couple of the monitors. So, they took those back. And then it took about a week because they had to reorder them. But other than that, we haven't had any problems with it.

I love ADT. I’ve had them since 2012 and I like the services. They are nice when I call. I haven't any type of problem with my alarm service. The quality and the price are good even though everybody’s been calling and trying to get me to switch.

ADT provides excellent service. I have positive experience with their customer service. The installation went smoothly. The technician was extremely knowledgeable and efficient. He patiently explained everything to me. I have no complaints.

Sometimes I have some camera problems with my ADT system, but overall they're good. Their customer service is usually prompt in attending to my concerns. I'm very satisfied with them and would not switch to another company. I have faith in ADT.

I’ve been a customer of ADT for 10 years, and it's been good. We got them for safety, and we've been satisfied with them.

We update a panel, and it costs more. The panel itself costs $700 something more than we originally installed years ago. It was over a thousand dollars. When we upgrade the panel, it costs us another $700 something. So I'm not happy with it, but I just wanna update. I thought you would purchase one and update it shouldn't be any cost, but it cost. But you gotta do what you gotta do, I suppose. It's touchscreen. It's nice and everything, but we don't do anything exciting. Pretty much just monitor security, that's all we use it for. They're a good company. But sometimes, it's hard to get in touch with them. It takes too long to try to get hold of somebody. It's just always an answering machine. I'm disappointed with that.

When I moved 19 years ago, I already knew about ADT. So I went with them. The quality and the features are good and I haven’t had any issues.

I started with Protection One until they merged with ADT, but I've heard about ADT for years. Installation was seamless, and I like the features that go with it, especially the keypad because it’s better than the old one.

I love ADT. Their customer service is excellent. They always help you out. And they give you very direct instructions on what to do if you have a problem.

ADT was one of the most popular ones when we bought our house. We’ve had very good experiences with them for years. The system we have in place has already been upgraded and is perfect. Their pricing is also fair, given that we have a lot of equipment. We're pleased with their service and product.

I was looking for alarms and found ADT. The quality of the security system is fine. The only issue is the price. It’s a little high and they keep going up.

I’ve been a loyal client of ADT because I value the good service they provide. They've been reliable. Their customer service was quite good, and very straightforward.

I’ve had ADT for years, and they've always been good. They’re wonderful. My system includes both alarm sensors and cameras, and the pricing is fair.

ADT is the best security system out there. Other companies have security systems, but they can’t compete with you. I have no problem with that. It was a wonderful experience. All the equipment they installed was amazing, truly mind-blowing.

The service has always been good, and when I've needed help, ADT has always been very responsive. The control panel is user-friendly. I've had to change a couple of things and batteries, and it's all been easy to do.

I enjoyed ADT at first but when I had to move and transfer service about a month ago I have called customer service upwards of 10+ times because I was charged for canceling service despite me bringing equipment with me and setting up at my new address and calling to make sure I was doing everything right. I have still yet to be refunded the $1200. It’s been the most difficult and frustrating process. Extremely displeased with ADT customer service. I do not recommend this company.

When we first got a home security system, Protection One put it in, and then ADT bought them out. So, I’ve had them for so long. Their products are okay. It has held up well. And I’ve kept them because I like what they do. Whenever something goes wrong, they contact us. I just like how they handle their business.

ADT is the way to go. I’ve had ADT for three years and it's been awesome. As a federal retiree, security veteran, and fought wars myself, it’s been great. I can't complain. I appreciate ADT’s system.

So far, if anything goes wrong, ADT calls us or they notify other people we have there. The response has been good. They even helped us put back the sensors on the windows and everything right over the phone.

I’ve had a great experience with ADT since November 2023. No problems whatsoever. Nothing has changed over that time, and they’ve been fantastic. Everything’s been great. They’re always very friendly and willing to help at any time.

I’ve been with ADT for 35 years now. They’ve always taken care of us. The pricing is good. It’s comparable to most other companies. I haven’t really shopped around because I’ve been so happy with ADT.

I’ve been with ADT for 10 years, and I’ve been pleased with the service I got. The installation was fine. It just took about an hour for them to install. And there was no problem.

We turn the system on when we leave and disconnect it when we come back. There's not been any issue with it except once. That's when the fire alarm went off through no fault of theirs. We did not know that ADT had called the police department because they couldn't get in touch with me because we turn our phones off at night. I was standing on the ladder in my underwear trying to turn off the alarm and the fire department came up. I'm giving them a plus on that. It was great that they did that. A couple of other times, the fire alarm went off with no reason whatsoever, but that's not ADT's fault. We’ve had ADT for seven years and most of our customer service experience has been very good.

I've had ADT for over 30 years. When I first had ADT, I was living in Washington DC. Then I moved here to Maryland. It's been seven years, and I just brought the service over. If I have a problem, I need the technician to come out to my house. And that's how it used to be, and it's not like that now. They encourage you to look at a video, or you can get the answer on the Internet through their website. And sometimes, that gets a little difficult. I don't like that. But that's the con side, not the pro. So I like ADT. I've never really had a big problem with them. I think they're easily accessible on the phone or their website, but not coming to your house.

I’ve had ADT for over 25 years, and I like them because I’ve always received good service. However, I recently received an email saying my card had been declined for my monthly payment. I looked it up, and I had changed my payment method because I got a new card, but the email showed my old card. When I logged into my account, it showed my new card correctly.

I’ve had ADT for over 10 years now, and they’ve been good. I’ve never had any real problems with it. It always works.

My experience with ADT has been very good. I’ve called them once to request some yard signs and they took care of that. I would recommend them.

I have ADT for more than 30 years but I dropped it. It has become too expensive for me. They tried to convince me to stay with them by dropping the rate. It’s not too high for what the other competition is offering. But compared to what it was when I started and my income level then and my income level now, it is. I'm a widower and retired and no increase in income. With everything else is going up, something has to get cut. And that's one of the least painful.

I’ve had it before it was ADT. I originally installed the security system, did some updating, and had it monitored. Since ADT changed over, I’ve noticed no difference. I’m not concerned if everything stays like it should be, but if there’s a problem, then I’m concerned.

It would probably be better if the system were more user-friendly, because there are features I haven’t used or taken advantage of. When the system was installed, the installers didn’t come back since I was on vacation. I introduced them to the house. I have a garage door opener that I technically can use, but I’m stuck using the old-fashioned clicker instead of my phone. I’m paying for the service, but I can’t fully take advantage of it.

I’ve been with ADT for eight months and their service has been excellent. The fact that it can take a picture from a satellite of anybody that’s coming or going is great.

Everything's been great with ADT. The sales representative was wonderful and their installer was also fantastic and friendly.

On March 4th we agreed to meet an installation person to install outdoor cameras on our building. The technician brought the wrong equipment and only window monitors which we hadn't even requested. They installed something on our wall but we were not being monitored, nor had we surveillance which was our reason for calling this company. The following week we opened on a Saturday for an installation but the tech did not have all the proper equipment. They said they'd come two weeks from that date. On that Saturday, a technician came to make a service call for maintenance. They said, oops. Someone would call us.

ADT took over the company that I had, but my system is not working and they won't repair what I've got. Their customer service reps try to be polite whenever I talk to them, but I'm about ready to cancel the service. One time, I had an alarm go off and when I cancelled it, the fire department still showed up. Also, I had other smoke detectors going off and when I finally got to the phone, ADT's reps had hung up. I called back and cancelled, but it didn't do any good. It was just something I was cooking.

Bad or complete lack of customer service. They make you waste tons of time over the phone, make you do all the work, instead of sending someone the fix the problem. Spend two afternoons on the phone, installing, mounting a camera and they were not able to add it to the system. At the of the day, had to send a technician after wasting my time.

I had ADT for 5 years and paid every month faithfully. One day my system stopped working. I decided to not use ADT after this. I called and canceled service. ADT assured me that the service was canceled. About a year later I start getting bills in the mail saying I owed for services and was being sent to collections. They never canceled my account as they said they did.

I had ADT for 3 years. I have 2 cameras and one doorbell camera and 9 window sensors. I kept auto pay so it was never late. I fell on hard times. Still not great but I had to let the monitoring go for a moment. After an update you can not use your app for cameras or panel. You can't self monitor. I paid over fifteen hundred for equipment. Paid it in a couple weeks. It is all now junk. Can't be used without monitoring. So time's a little better I decided I would get the monitoring service back. But the quote was 59.00 a month to start the service back up. First they wanted to sell me all new equipment. Mine's perfectly good. So I may go with simplisafe 600 dollars for key pad, 2 cameras, one door bell camera and 9 sensors, self monitoring, no contract. Or you can purchase monitoring as well if you want or do it your self.

I’ve had ADT for about three years, maybe a little less. The reason I signed up is because I don’t have a guard dog anymore and felt unprotected. We went with ADT and couldn’t be more pleased. It’s been a wonderful experience, and I love ADT.

ADT makes me feel very secure, and that’s what matters most. Everything is working fine, and covered. I haven’t had any issues. The quality is very good, and the pricing is reasonable.

I got a third technician to come in who fixed the air conditioning. He told me that it was wear and tear. I think he changed a part or something, and the thing started working

There was a system already in place when we bought this house in 2018. But I went with ADT because I was recommended by them, and then they came in and put the system. So, I've been with ADT since then.

Worth service. I contacted ADT like 7 times because my cameras weren’t working and they told me they were going to send someone to fix it to make it right for me. Same day when the guy came to supposedly fix it. I got charge $206 when I wasn’t aware of that. I called them again because I didn’t agree to that and I specifically told them I didn’t want to be charge if that was the case. I wanted to cancel it but they kept insisting to make it right. When I called again a guy told me in order for me to get those $206 back I need it to sign another contract. That is such a nasty way to try to retain me in there. After three days my cameras stop working again and I end up canceling. They send me a letter telling I need to pay $317 and I called again for the millions time and they told me “well, you are not getting anything back because you cancel your service now you own us $317”.

I’ve had ADT for five years. The sales representative was great, he did an excellent job explaining and answering all my questions. I’ve had great service, and it’s easy to use. I’m an older person, so at first it was a little intimidating. People always say it's easy once you have it. And they’re right, but it still takes some getting used to.

We recently purchased a new ADT system to replace the older one we’ve had since 2018. The upfront purchase of the equipment was insanely expensive, but the monthly monitoring is very fair, and we’re pleased with it. There were two people that came and did the installation, the main guy and a trainee. We have a large home, lots of windows and doors, and they didn’t explain to us how to use the system, so there’s still a lot we don't know about using it. But it's user-friendly in that you can arm and disarm the house through the app. If I forget to arm the house on my way out, I can do it from my phone, or if someone needs to stop at our house, I can disarm it so they can go in without setting the alarm off, and if it does go off, the response time is always very rapid, and I appreciate that very much. But customer support sucks. The person who answered the phone was the rudest human being on the planet, I was ready to lose my marble. It took me so long to get a person to come out here because phone support was absolutely horrific. I finally got ahold of someone, by the grace of God, a tech came out here, and he couldn’t have been nicer, more professional, and more helpful in every way.

When we moved into our house, they told us about the different alarm system companies. And ADT was the one we chose because I think they gave a military discount. They were here for a while. They had to set up a lot of cameras and put the sensors on the door. They sent somebody out once because I accidentally hit the CO2 sensor. I accidentally hit it with the furniture. And then they only called my number, and I didn't answer. So I guess when you don't answer, they send somebody right away. They don't even call anybody else. So the firefighters came. But everything was fine. I was kind of glad that just because I didn't answer once, they sent somebody because time is of the essence when there's an emergency. They're great.

I started with Brinks and was grandfathered into ADT. In 20 years, I have had very little contact with ADT. They give me the service and I pay for the service. The only time I've called in is one time that my transformer went out, and they fixed it in half an hour. If someone opens my door, the alarm will go off, and that's all I need. It's good to know that your house is secure when you leave.

ADT has been most helpful. It was recommended to me by a friend, and the price is okay. I’ve had a lightening of the color on the screen of my keypad, so they walked me through it in the back, where I reinserted a wire, so we solved that. Everything else is fine.

I’ve been an ADT customer for 21 years, and throughout the years the service has been consistent. They have taken care of whatever we’ve needed. During some home renovations, we had to disconnect the system so it wouldn’t alert authorities. We called them to put our account on hold for a month or two, and they were able to help us out.

I found ADT by googling security systems and decided to go with them. They sent someone out for a presentation, and I told them what I wanted. They gave me what I wanted and did the installation that day or shortly after. Since then, their customer service has been very good and diligent whenever any alarms go off or if I have questions. Sometimes, I set the alarms off by mistake, and they're pretty good about it. The keypad is easy to use, and I use the phone app all the time to arm and disarm the system, turn cameras on and off, and look at what’s going on around the house.

The ADT system we have functions well. It lets us know when doors open and close. I especially like the chime sound. It alerts me right away if someone is entering or leaving the house. This alarm system is definitely worth having.

I’ve had ADT for about eight years at my current home and 15 years previously. I’ve never switched. I stayed with the one I know and have heard good things about.

We’ve had ADT since 2001. Overall, I don’t have any issues with them. I call the devices "scanners," and I’m just not sure that they are working because I accidentally hit one while house cleaning, and it fell down. What concerns me, though, is that on my door and window, if one isn’t right, it shows up on the control panel. However, since I've knocked this thing off the wall, I keep looking over at the control panel, and it's not telling me anything. I’m also a little concerned about the glass indicator down in the basement. It has a light, but there’s no light on it.

The customer service is always good with ADT. I’m really satisfied with my security package.

I’ve had a very good customer service experience with ADT. I’m satisfied with the service provided and have felt very confident with their system. I’ve been with them for over 20 years.

I’ve been with ADT for 20 years, and we just upgraded. And the process was really good. The guy who came out was phenomenally experienced, and he did a good job explaining things and replacing things that were broken.

I can honestly say that ADT has been the worst company I’ve ever dealt with. From the very beginning, the experience was a complete nightmare—Frustrating, misleading, and filled with empty promises. The trouble started the moment their subcontracted sales rep stepped into my home. Instead of listening to what I actually needed, he immediately laid out piles of equipment—Most of it overpriced and unnecessary—And started pushing upsells like a used car salesman. There was no clear pricing. No transparency. Just pressure to commit to the most expensive items possible. And of course, it all gets bundled into a three-year contract that’s really just a financing plan disguised as security coverage. Once you’re locked in, they make sure you know there’s no easy way out.

I needed to try to get my bill lowered because I’m now a widow and living on a single widow’s income isn’t easy. ADT was great about it. They worked with me, gave me a good price with no hassles. They helped me a lot and it was a wonderful experience. I referred my brother right after I went to ADT and he also has it.

We would not have a house if we did not have ADT. So, we’re very happy with them because they saved our house when we had a house fire. What happened was that we had an electric chair catch on fire. And as soon as the smoke alarm went off, ADT called me, and I told them to call 911. And I got all the animals out of the house, and I called 911 to make sure ADT had called. And ADT did call like they were supposed to, and saved our house. 

ADT is fantastic. The sales representative was able to answer all my questions and thier pricing was decent. The installation team was good too. They cleaned up after themselves. My favorite feature is being able to set the alarm. I haven't had any problems with ADT.

I recently had a service call to replace 8 weak batteries. I was charged $221.54. Charge for walking through the door $59.00. Charge for initial 30 minutes $135.30. Batteries $12.75. Tax $14.49. The tech did not bring all the batteries required for my equipment. Now I will have to schedule another service call, so it will cost $59.00 plus $135.00 plus batteries and tax. I called to complain about charges and technician not bringing all batteries needed for the service call. The customer service agent said that is the charge for a service call, and technicians are not able to bring all batteries required. He refused to decrease the charge.

I’ve been with ADT for over 10 years. I’ve always had very good interactions, even online via chat. The technicians are great at problem-solving when you don’t know how to do something, like changing the battery or resetting the system.

ADT has been around for a while. I talked to an ADT gentleman a little bit of time ago. We were still under contract with another company so I had to wait till we got through with that. They were terrible. ADT came here to put some signs on some of my windows and in the yard. I like their signs. Those are deterrents. We also set off the alarm two times accidentally, but we had them turned off so fast, I don't think they had time to call.

I’ve been with ADT since July. The setup was easy and a lady, probably a salesperson, came out, explained what they would do and the cost, and told us that if we wanted to proceed, we could call her back to set up an installation appointment. I called her back after we talked to a couple of companies and decided which one we wanted.

I like the price and the service of ADT. I never really have any trouble out of my service. I reached out to them when I had low battery issue and they sent a battery to me.

My experience with ADT was wonderful. I had a service representative stop by. They did an inspection, and then they let me know if they were to live here, what they would choose for their needs, and it worked for me. I had them set it up. I'm not trying to mess up anything. It took a couple of hours just because being in a new construction, nothing else had ever been previously set up, so they had to cut into the wall for the panel in the attic. I did get the smoke detectors. I just left it as is. I've had a very good customer service experience so far.

A guy from ADT came and did the new system. We pay that but we never happen to use it. The rep showed the new system. We have a sensor on every window. We would like to have a camera outside, but he said it was not necessary to have a camera with all the system I have inside the house.

We were robbed in 2009, so we got a security system with ADT. The system is very easy to use. I’ve been very happy with it. I even figured out myself how to set up the alarm for every day when I upgraded. On the tablet, I love the fact that we have Google. When people came to the house, I said that I am with ADT and I’m very happy with their services.

We've had ADT for at least 15 years at our old house. We moved into a new house, and they told me to leave the old system there. I got a whole new system at the new house. The old system was good. There are some things I liked about it versus the new one. The old one had little feedback key fobs so when the system was armed, you would feel it. These key fobs would vibrate in your hands. With the new system, you don't even get feedback that it's armed. You could go to the website or the Plus on the phone, but what if you don't have your phone or it’s not working? You don't really know if you're armed or not. You get a blink and that's about it. The new system is great, though. I like it. I couldn't get a doorbell way back when I got the old system. I had to go to Ring or somebody else’s doorbell because ADT didn't have one. Now with Nest, they can do anything, and it's really compact. It sits on my counter and I don't even know that it's there half the time. It works nicely.

I've been a customer with ADT for many years. I had them installed in my house 30 years ago. When moved into a new house a year ago, a different ADT system came with the house. They came out to put some add-ons and that went very well. I would tell anyone it was worth it and they should get one.

The house we bought had an ADT system in it. We called them and they came to reprogram it. We recommend them.