ADT Reviews

ADT provides good service at a reasonable price. Whenever there's been an issue (this has only happened a couple of times and they were more mechanical issues), they were very good about being able to walk me through the steps necessary to repair at home without having to do an expensive service dispatch. I like the product itself. The settings are very easy to use. We went through one upgrade since it's been in place for about three years. It's not that much different from what we started, but it works fine. At the time we got the installation done, they walked us through everything and explained how the app on the phone would work. I've had zero problems with the app other than a couple of resets, but those things happen with technology and I get it.

We had ADT at our place in Elk Grove and continued to use them. We're happy with what we have. It works well and we're gonna stay with ADT.

My alarm's been going off, but they've never notified me. It's happened four times. When I call, they say they got it but when I ask why haven't I gotten a call, no one seems to have an answer for me. When I ask them what am I paying monitoring for if they're not monitoring my system, all I get is “We're sorry.” Every time I call and talk to someone, the next time I call, they’ve left the company. I’m canceling the service. Once the credit runs out, I told them I'm done.

I live on a farm and the wind and the cold do a real nasty job every winter on the signs. It is quite often that I have to call and replace them. The people that I've spoken with during those conversations have been very nice, and helpful. Shortly after the conversation, the replacements for my bad signs arrived. I have never had to avail the actual service because the signs seem to be enough to keep people away. We have a long driveway and several gates that go on to the farm crop land, and we put signs there. We've never had anybody coming in around the house that I am not aware of. So the ADT product must work.

I'm very pleased with ADT. I've had it since my mother passed away, which was in 2012. I have two houses, and it's the only alarm system I have. It has responded when I've need it to respond. We've had police come out because the alarm went off, but that was appropriate. When I had a break-in, it frightened the burglars, and they left. I also have the stickers on the door that say we have the protection.

I've been with ADT for 53 years because of their service. My salesman takes care of all of the complaints that I may have.

The system was not the cheapest, but it’s good. We're pretty happy so far.

I have two panels and the batteries are low in both of them. I called ADT. They won't send nobody out to change the batteries. They told me to order new batteries. So, I ordered new batteries from ADT. I have them here. I did some remodeling and I had to close the window and open a new window. So, the contractor threw the little things away for the windows. I ordered a new one of those. They won't send anybody out to replace them. I got the things, and I just need somebody to install them, but they won't.

ADT seemed very distant. I wish they had a representative that would come out here and I could talk to him. The one I was originally with came out and helped me. I could talk to him. I understood what he said. ADT doesn't have a representative that could come out and talk to me. Go to them and ask some questions.

My system is outdated. I don't have the front door monitoring. The cameras were good, but they're not good at night time because I could hardly see. I tried to get one fixed, but it remained the same. Also, I was about to call ADT to see that I only had $1500 that I have to pay off but it seems I pay more. I pay more for the monitoring and paying back that $1500. The monitoring is up to $65 a month, plus I pay only $27 for paying up that $1500. ADT agreed with me somewhat.

We've been with ADT for 10 years and the system has been excellent. I didn't use a lot of the features. But the announcing when the door opened like you know somebody's coming in, I like that part of it. The setup was fine. The man on site was very helpful. However, the disconnection was horrible. I had to speak to five people before somebody could take my call to disconnect. They kept transferring me to different departments and that was not pleasant.

The ADT system has been working flawlessly. It's reliable and easy to use. I also like the mobile app, being able to arm or disarm the system from my phone. When I call them, someone answers. I'm not on hold very long. A year ago, the bill went up a little bit. The rep told me there was a price increase because things went up. I told him I haven't changed my service so I didn't think my bill should go up. He got my bill to stay the same which was fantastic.

ADT was recommended to us as the best provider for our home when we bought it. We've had them a little over two years now, but I wish that we would have done a little more research. We have sensors on our windows and doors, and they all have died. I don't know if it's the battery that needs to be changed but ADT wants to charge us to come out and replace them.

I've always dealt with ADT for years. However, they're really high. I'm going to be searching around for something that's not quite as expensive because it's getting too expensive to maintain.

We have the touchpad which ADT is not offering anymore but they were when we got our system. We've had trouble with it over the years. The last time we did, we called and the representative told us that they're not supporting it anymore. They just offered an upgrade to the system for a lot of money. It is difficult to get someone on the phone, difficult to get an answer, and difficult to get a resolution other than upgrade.

I've always used ADT. I've been with them for 20 years in different houses. It's a great service. I've never had to use it and that's good news. But I have total confidence that if I needed it, things would work. I got an upgrade a year ago because I was aware there was a possibility. I took advantage of that and went to wireless. When I moved in three years ago, it was a hardwire. Now, it's all digital or wireless, which I like.

ADT is reliable. I've had them for 32 years and I'd recommend them. When I burnt a skillet, the fire alarm went off and they contacted me.

ADT has worked well for us and I'd recommend them to others for their personal safety and sleeping well at night. Our sense of security is much better, and it's nice when you go on vacation. It's a comforting feeling to make sure nobody's entering your house while you're not there. We had a few accidental set-offs with the motion sensors, and the police and the neighbors responded. Everybody was notified. If they don't get ahold of me, it goes to my mother-in-law and my neighbor. It turned out to be a helium balloon in the basement. The sensor sensed the motion of the balloon.

I've been with ADT a long time, and it has been a very positive experience. I got a very good rate early on and the money is taken out of my check, so I don't have to worry about that. Any time I've ever called ADT, they've been very prompt to respond. A couple of times, when my kids were little, they accidentally set the alarm off, and there was no problem. When the technician had to come out, he was very nice and informative.

ADT has been around for a long time and they have a good reputation. Any time I call the sales rep, Matthew, he knows who I am and he's very familiar with what I have and my situation. I'm getting personalized service. I've got his number and if I ever need him, I can text or call him. The installation was fabulous. The young fellow was very knowledgeable in a lot of things and helpful. I had just moved into this little villa and all I had was the little clicker for the garage door. First off, the system was installed flawlessly. He showed me everything I needed to know about it and one of the things he did was to connect my garage door opener to my phone. He even put the apps on my phone and showed me everything. I go for walks and I've got the dog. And I don't wanna have to put a clicker in my pocket because it's clunky. I could even send a code to my daughter so that she could open the garage door.

I would never recommend ADT to anyone again. It was an installed product, not the portable products that they do. They installed everything at the townhouse. I lived there for two years. I sold it. I called ADT a month before I moved and said, "I am moving out of my townhouse. I need to shut off the service." They said, "Okay. You owe for the last year." I said, "I don't have the equipment. I don't have it." "You have to move it to a new location or else you have to pay for the last year of your contract." I would get it if it was portable equipment, but it wasn't portable equipment. I couldn't take it with me. I paid them $722 last week. They debited my account.

I am more than royally PISSED. I purchased a home, and ADT contacted me about a FREE home security system. They neglected to tell me that by getting my FREE system, I would charged $1690.70 to have said FREE system installed! The date of experience is the date that I was charged.

We have been with ADT for over a year, and never really needed them - so we thought we were working with a trustworthy company. With our renewal, we had a technician come out to service our alarm. The technician was extremely rushed and unprepared. Despite coming to change the batteries for the remote sensors, he only had a battery for one sensor. His "service" ultimately caused two previously functional zones to start glitching. We contacted ADT about this problem, and the earliest appointment they could offer was two weeks later.

The young lady named Soul was very very helpful..answered all my questions, fixed all my issues and was very patient with me.. thank you so much for all your help. I really appreciate her taking her time to walk me through and fix what the problems were. Really would like to see more like her.

This is the most nefarious company that I have dealt with. For starters, the equipment and services that we pay for have not been active for more than 4 months. We were never notified that the equipment and services were disconnected so we had to find out after an incident and they will not reactivate the equipment and services unless we pay an extra $40 on top of the $60 that we have been paying every month that the equipment and services have been inactive. Our payments were never interrupted but their equipment and services ceased to operate more than four months ago. We have paid $240 for equipment and services that were never received and they want an extra $40 to have them reactivated. On top of all that, it was never clearly disclosed that we were signing up for a three-year contract in the beginning.

I was due for a visit and an upgrade on the technology that ADT really had to have in my house to accomplish my goals of making people see the ADT sign out on the driveway. I liked the part when they sent me the notice when they were coming and who was coming. They also said that if the reps don't have a name tag on in their ADT uniform, to not let them in and to call ADT. The gentleman came properly turned out and was very polite. He did all the upgrades, asking my permission first. I finally said to him that I was going to say yes to everything he suggested because he works for ADT and that means he knows what he was talking about. Then, he cleaned up after himself.

I've been with ADT for about 20 years. The system functions correctly and my sense of security is fair. I have a dog as well.

I'm impressed with the fact that ADT is nationally recognized and rated, and is not some no nothing company. I'm also impressed with the quality of the people there. When I call in to the main office, they're always capable and friendly. I just had closed-circuit TV installed around my home a couple of years ago. The guy was good. He gave me a cell number, since I have other problems.

ADT's price was perfectly good because they have different options, and the one that makes what we're looking for was just the right price. Overall, everything was good.

I'm very satisfied with ADT. The system is very good. I like the security of my doorbell camera. I was working with a tech over a phone call. He was getting my doorbell camera linked up to the new system. He was very helpful and very patient.

At the beginning, their customer service was good. There was a gentleman that would come and service from time to time that lived out of the county. But for some reason, he left and we were dealing with some other ones. They acted like they knew what they were doing. After my doorbell started messing up, the camera wouldn't work. That was our main problem and we left ADT because of that. You can call the service man and he comes and fixes whatever and leaves. But it wasn't working. So, then I'd have to call again. I called several times. They came out several times. We did not like that. We did not like the fact that for some reason, the doorbell never worked. It was coming on at all hours of the night, which scared me. The camera was not working so I had no idea if somebody was out there. That wasn't a good feeling.

We upgraded our system a couple of years ago and an awesome tech came out and upgraded the touch panel and put new yard signs out. I've been with ADT for approximately about 12 years for their reputation. The service looked like it changed a little bit over the years, so it's not been that great. If I get an alarm, sometimes they will call, sometimes they won't call. I have an at-home daycare, so we were doing a testing with the fire marshal, and we set some stuff off. It went off, and it took a little minute to unset it, but I've never received a call. They just sent an email. Nobody called. Any time my system goes off, even if I turn it off, I would still like a phone call just to be sure we're ok. Something could be really going on and we got to turn it off because somebody made us turn it off. If they didn't call to get the password, they don't know if we're okay or not because nobody called and asked if we were okay.

I've been with ADT since 1997 and they've been great. The system is great. It was just a little bit different. Because every other house I lived in before was hardwired, but where I'm living now is not. So, changing batteries was quite a different experience. I recommended ADT to my neighbor and they bought it. I had to have a new modem put in because ADT changed their system and apparently, my modem wasn't up to par with their upgrade. So, I had to have the man come out after I got a new modem and do a couple of changes. It was not a problem. He was here before. He was great. But I was set back because I was charged for it. With all the time I've been with ADT, I shouldn't have been charged for it.

ADT was the only one that would come and give me service at the time. I have since found out that SimpliSafe would have been a bit cheaper, but I was impressed with the gentleman from ADT that came and set everything up for me. I have my security system at my cabin up on a remote mountain. Three years ago, it was broken into and they stole everything I had in there. I decided I had to do something. I went with ADT and I've been impressed with my service. I was up here on the 4th of July, having a big cookout and we set the fire alarm off accidentally. I got a call immediately and was asked all the questions and I was impressed with how the lady handled the service. That helped also even though it was an accident. I was impressed with how quick they responded.

The customer service has been good. When I've had an issue or a problem, I would call ADT and it would get resolved fairly quickly. I’d recommend it. I've been happy with it.

ADT's alarm system is okay. I've had cameras installed in my house back in 2016 when I moved to my new house. I've had them in all my houses. And on a constant basis, the cameras would go out. I'll have them come out constantly. They will come out and they will say, "Oh, nothing's wrong. Your Wi-Fi is too slow." The Wi-Fi from 2016 to now has gotten way better, and they kept on giving me the same comments and they never really tried to fix it until I threatened to sue them.

We really like our representative. He's always been there. If we have a problem, he comes almost immediately and it's always been good for us. The system has been good. We have everything we wanted. But last night, it went off on kind of crazy at 11:30 at night and my husband found the problem. I don't know what it was. He's not here or I'd put him on the phone with you. I think there was something wrong with the battery. I thought he had replaced all the batteries and now it went wonko last night at 11:30.

They did a good job in installing the system. Unfortunately, about two and a half years later, the system broke down. I had to call customer service to get them to come in and fix it. They had to replace the panel, all the windows and door guards. It took a little coercion on my part. But they finally got it done when I went to customer service. Aside from that little incident, I'm very satisfied. I just got an email today that they upped my bill by $5 a month. I have a contract with them for 36 months and I still got quite a bit of time left on it.

The sign-up process with ADT is easy. Also, I like some of the smart home features that I'm able to use. I had to call in because my garage door didn't work after the storm. The guy had some basic steps that it was reset in no time. He walked me through. He told me to try a few things. That didn't work. He said, “Okay. We're gonna do this.” We went through those couple of steps and everything went back to working fine.

I wish I knew more about the system before I did it. I would've had questions. If I knew more going in, I wouldn't use ADT. I might’ve chosen one of the newer ones. There are all kinds of stuff floating around for house security. I can do it on my own. They have better cameras I can just stick on the wall, and they work through my phone. They beep when somebody’s there. ADT has been around a long time. I got the impression that they had a good thing and they just let it ride. They didn't work to improve anything.

We've been with ADT for a long time through our church and I have it on my house too. I went ahead with ADT at the house because the neighborhood is changing and I needed that protection on my house. It's been a good experience, so far.

We were with ADT for years, and then it kept on going up. So, we cancelled and went with another company. ADT must have bought them out, so now, we're back with ADT. We've only had one incident where we had to use it. It was years ago when somebody had broke in and none of us were home. By the time the police got here, they were gone. I was getting a therapy, and they called and said my back door was ajar. So, I knew right there that it wasn't good if my back door was open. Somebody shouldn't have been in there. I was maybe 10 minutes from home. The police came pretty fast. The neighbor saw the kids jumping out my back window, and he was trying to get ahold of the police but they were walking and taking their time, so the guys ended up getting away.

When I bought my house, a gentleman came by and introduced himself and told me that he was from ADT and what the benefits were of getting that service to my home. That was very informative because when I had an apartment, I had always had the Xfinity cameras on my home, but not the Ring camera. The first thing I noticed is that the doorbell at the property that I had purchased did not work and that it was rigged up with wrong wires. So, I figured, "Okay. Well, that'll work if I can get a doorbell where I can see my packages and see the people that's approaching my home and be able to speak to them." It was a good idea.

I've been with ADT for 10 years and they've been very helpful whenever I call. They take a lot of time with me trying to figure out the problem. I recently contacted them for an upgrade where we got the keypad thing. The system is simple to use and I feel safe.

I had Vivint before, then I switched over to ADT and everything's been good. I'm very happy.

I had to call ADT when something wasn't going right with my alarm and they helped me out. They told me what buttons to push.

ADT is a reliable company and my family and I feel safe with them. We recently got upgrades where we got the door trim keypad and battery backup. Everything on the system is working good. The whole process of getting the upgrades was simple and easy. Everything was transferred and compared to my mother's old keypad, it's clearer now where I can understand it. The keypad is lit up really well so I could read the numbers. I also like the app. It's more convenient to have plus it's easy to use.

I ran into a little ADT setup in Walmart and talked to them there. The price for the service made sense to me, and I signed up with them. When I moved, I had to cancel the service and restart it. That experience was excellent. They were very keen to get ahold of me and make sure it worked for me. It's all super simple and self-explanatory. What you might scratch your head out, they explain it pretty straightforward to you.

My interactions with the sales rep were very positive and the installation team was on time. They explained everything to me and left a card for any follow-up questions. I'm very satisfied with the features of the system and ADT is constantly improving the product.

My son picked out ADT but I've had nothing but trouble with it. My cameras don't work anymore and the monitor downstairs doesn't work. I put batteries in it and I was even on the phone with someone who was very hard to get ahold of but nothing worked. They told me they were gonna send a technician out on Martin Luther King's birthday and I waited here all day. Nobody showed up and I never heard a word since.

I've had ADT since I bought the property back 11 years ago. The service stays the same, but their prices keep going up and I don't understand that. They don't let me know in advance, but it seems systematic. Whenever the economy tends to go a little bad or inflation goes up, every company wants to raise prices just because they feel as if they can get away with it. ADT is no different than any other company, because the bottom line, it's about making a profit. Periodically, I look at other companies to see what they're offering in regards to price comparison and equipment. It all seems to be relatively the same, so at this point, I don't care to go through the whole switching over, taking time off work and having to wait between a window of five hours for a technician to come out. Besides that, I had someone from ADT out for faulty sensor and they were quick to figure it out and get it fixed. The issue ended up being the battery and they changed it.

I've known about ADT for a long time and when we bought our house, we decided we needed some protection. We have a regular tablet for monitoring, and we have the app on our tablets as well. Even when the power went out, we got a notification right away. We had had the system for a while and then we weren't using it. Our system was so old that we decided to call to have it updated. We had a guy come out and we weren't pressured. He just talked to us and explained how the system works, what our options were, and we went from there. We had our new system put in, and we don't have a problem with what we pay at all. People can't put a price on protection, and I'm sure there may be cheaper ones out there, but we're completely satisfied with what we have. It was worth every bit of the experience.

ADT is good, and I've been treated professionally when I contact them.

It's been 20 years since I got ADT, and it's always been great. I never get false alarms. If I needed to call or when there was something happening with my keypad, they were right there. A couple of times, the system alarm or I did something, and they were right on the phone. I was trying to call them on my cellphone, and they were calling me on my home phone. ADT is the best thing that ever happened to me. I feel safe in my home.

I can never reach ADT on the phone when I need them, and their customer service sucks. I have to wait 20 minutes, sometimes half an hour, to talk to anybody, and if I wanna schedule somebody to come out, they're booked way, way out. If I've got an urgent problem, I'm screwed. If I need help on the phone, like if I'm trying to leave on a vacation and I discover a problem, I'm not gonna get help, even within an hour on the phone.

I've been very happy with my system. It's simple. I got doors and places like that, that if they get open then they trip it. I had to repair one sensor because the flooring guy cut the line. I also put a new keypad in. Any time it went off, it has been fine. They got a good system where they called the people that I've got for calling. They would always say, "Grandpa, what did you do? Did you forget the alarm again?" So, it works. It has done what we asked it to do. We had to make some modifications and do some things different than people normally would because of the way the house and the doors are structured. When they first put it in, they worked with us, and we figured out how the best way to do it. It has been that way ever since we put it in.

At the time I decided to go with ADT, the cost was competitive and the system operation seemed very straightforward. When I initially had the system installed, it was really frustrating and had a lot of problems. So subsequently, through lots of phone calls, lots of time on the phone and them coming out, they finally upgraded me to a system that operates very well now. But before, the app was terrible. The connecting was terrible. We had signed up with a contractor, not knowing that it was not specifically ADT. It was a contractor that looked just like ADT that was working under them, and they made some promises that they didn't keep, and I would never recommend anybody else to do that.

My video doorbell is not like I wanted it on the top for me to set up. Sometimes people could walk up to my door and I wouldn't know it. It wouldn't make the sound that I want. If you want to feel safe and secure, get the system, especially my cameras and doorbell, if I can get that doorbell fixed right.

Their sales rep came and they said that the system would be $50 and it was what worked for us. The installation was okay and we've had it for four months. But I tried to use the app and I don't know why I couldn't get in it.

Usually, we're pretty good with the services that we receive and their customer service has always been good. When I call for customer service, I like the idea that I get someone that is a human voice here in America that I can understand what they're saying to me. But they've got to give some kind of a retainer price break for long term customers. Maybe find something to upgrade at the cost that the customer is paying.

We've been very happy with ADT. Any time we accidentally set off the alarm, the sheriff was right there. I wish it was cheaper.

I've been very happy with ADT. For 32 years, I've been very satisfied. Any time that somebody opened the door or we forgot to turn off the alarm in the morning, it would go off within seconds, we would get a call from ADT. But with this problem, I couldn't get ahold of them. I've been trying to reach them and that hasn't happened. We live in Tuolumne County which is directly east of Sacramento, our capital. Our county has put their fire alarms in the hands of some company in Los Angeles. I came home from being away for a few days, had a letter from this company in Los Angeles stating that we had not registered our fire alarm. I called them. They wanted me to send them $29. It's not the $29 that makes me mad. It's the fact that I don't have a fire alarm. I only have a burglar alarm. We've been in this house for 32 years, and I've paid my quarterly bill. Nothing has been said about a fire alarm.

I got a dead battery, and ADT has been notifying me on my account but no one called me to inquire about it. That irritates me. For $32 a month just for basic coverage, and I'm a USAA member, that's ridiculous. My system was down for three days during the storm, and they charged me the full price. My electricity was off. I had a dead battery. I call it very unreliable.

ADT has worked. I just had troubles here and there. For example, what happened with the battery last year with one of the hurricanes where they tried not to send anybody out, but they sent a battery replacement for me to do it myself. Everything was well taken care of. The panel was in a rough situation to get in there and change the thing. It was tight to work with. But I got it figured out. I would leave the house, close the garage door, go to the car before I set the alarm. Every once in a while, it wouldn't work. Someone else had told me it's because of the aluminum that they have on the outside of the house. But most of the time, it seems to work.

Everything's good with ADT. I don't have any problems with it. Their rep was super nice. I did have SimpliSafe, which I didn't care for. That changed over to ADT because I've had so many people tell me that they were good.

ADT is a reliable service. I had a different company and I wasn't happy with them. So, I switched to ADT. Their reps answered all of my questions and helped me through the problems we were having. A tech did come out and put a new panel on. Overall, I'm happy with my service.

ADT is a good service and you ought to have some service. Once in a while, something on the keyboard wouldn't work. I had to get walked through it. Sometimes people have come and put in batteries or done things like that. Every interaction has been a routine maintenance issue, and was handled efficiently as well. It was very professional. The issue was solved quickly. ADT works well for me. I'm very satisfied with it. It's easy to get in and out.

ADT has been great. I've had them for 40 years. It was Brinks when I first got them when I lived in Benicia. And over the years, it's changed. I made a little bit of upgrades but what I have does the job for me. They've grandfathered me into a price, and I don't need anything any fancier than what I have. I stayed with them because of the price. I paid half of what it costs people now. I had a false alarm one time when I was out of town, and it happened to be that they got their words crossed. It was actually some other resident that it happened to. And for some reason, they showed that my back sliding door had been opened, but it hadn't. So, that was the only time that I had a false thing.

ADT is a great company. I'm sure that they have newer, more fangled things than my alarm system because I still have a keypad. I see flyers and mail stuff that I get and commercials where you can go wireless. Somehow we can hook it up to our phone, but that's not how I roll. If I had a problem with something going off or something on my keyboard, I called and ADT scheduled an appointment. They troubleshot it if they could from their location. But if they couldn't, they would send somebody out. When my bill got too high, they saw if they could offer something because I've been a long-term customer.

Nothing's impressed me about ADT. It works some. I can set the alarm, but I don't think all the sensors are right. I can't see one of the ones on the side of the yard. They said it was our internet. They couldn't read the internet. So, we put in a router down there right by the door, and it still doesn't pick up. They can't see all the cameras. I emailed the rep and told him what was going on. He never responded. So, we've been in limbo for a few years ever since we got it. We just moved in four years ago, and we went with ADT. I spent a whole week, when we moved in, with the technicians. The entire week of my time was taken up with them. They couldn't get the cameras to go. They put another sensor in the garage because there's a door in there, and it kept going all week. I tried to get work done, but I couldn't. They were asking me questions. It's a new house for us. They used part of the old system that was in.

We use ADT and we're happy with it. Conversations with their reps have been fine. The house we're in now has wireless sensors. When we changed out a backup battery, there was a system of things we had to connect. At first, ADT wanted to have technicians come out and do it. Eventually it was, "Can't you just tell us what to do?" We found out we could. It was a hassle to have to call ADT and have them to come out to do it. But once I found out how we could do it ourselves, it felt much easier.

For anybody considering a security service...RUN from this company. Their equipment does not work half of the time. When you call for a service to fix it, they charge you on top of their monthly service fee. When you call to cancel, they make you wait for a half hour after they say the wait is two minutes. When you cancel, even after your equipment hasn't worked for a year, they charge you for the next month. They say they will send a service person for free and then charge you again. Santiago and her boss Yaslym EE#**, cannot answer the simplest of questions and have zero quality empathy, and their boss, Sebastian, hides behind them like a coward. This company needs to be investigated for fair consumer practices. DO NOT USE THEM. They sent out a tech who did not arrive in the window, left the picture below, and then told the story, saying that this is what he found.

These individuals are deceptive and give misinformation. Avoid them unless you want to be trapped in long-term contracts and deceived. We had a three-year contract at one of our business sites. I inquired if we could transfer the service and contract to a new site if we moved, and they affirmed. However, upon moving, during the installation of sensors, which we owned, at the new site, they presented a tablet for me to sign, supposedly for the installation. They neglected to mention that in very fine print, they were extending the contract by another three years. We discovered this surprise when our original three years were nearly up, and we intended to switch to a month-to-month service. They claimed we signed up for an additional three years when we moved.

I've had ADT for 14 years in this house but I'm looking for another company right now. It’s been horrible dealing with ADT. I can’t turn on my alarm because it's showing a default in the garage door. I bought a battery and replaced it and it’s still not working. When I call ADT, the reps tell me to do all of this, turn this off, and just the system. It's still not working. Then they tell me it's $49 for somebody to come out and fix it. I shouldn’t have to pay that when I'm paying ADT every month.

I’ve been protected by ADT in this present house for seven years and the experience has been good. My sensor wasn't working and the tech told me how to go about repairing it. He was very helpful. He walked me through over the phone but it wasn't quite that way and I ended up having a friend come and do it. It took a little bit more than what I had anticipated but I got it done and it works fine. I have a very good sense of security with ADT. I was putting a floor in and the tile cutter I was using caused the fire alarm to go off twice and the fire department came out.

I like the feeling of security with ADT. I've spoken with the reps a couple of times and they've been very professional as well as the techs. When my Wi-Fi goes out in my home, the system beeps to alert me that it's out. ADT is on top of it and I appreciate the cost. It's affordable for me.

I DO NOT RECOMMEND THIS COMPANY!!! This ADT is Very Bad customer service. I had I told them someone broke in. They did not care. I cancelled my service with them and they still Charge me the full amount. Almost $1,0000 for nothing. They don’t care about people. Be careful with this company. They're not here to protect your house And They don’t care to listen. They're all about the money. They're not here to protect your house. They Lie. So think about. Before you sign a contract. Very poor Company. I do not Recommended This company.

ADT was partnering with the development that I was moving into and when I talked to their rep, I felt a little pressured. But that’s a salesperson’s job. They were selling a product. If I had thought about it somewhere, I probably would not have gone with it. But now, I'm in a contract. It was at a time when I was buying a house. I had a lot of decisions going on and I wish I had taken more time to think about it. The installation team was okay. They had their sales pitch but I was able to talk it down some.

The customer service of ADT has been good. I've had a good experience with them. Our first system went bad, and they came and put another one in. They put some window things on the front porch and they put the fire extinguisher thing on it we didn't start with. We paid for it for a year before I found out.

I trust ADT. I like them. When I need them, they're there for me. They treat me well. I’m satisfied with my package as well.

When I tripped the alarm, they called me and made sure everything was okay. I feel pretty secure when the alarm’s on. My only complaint is that I've changed the battery on two of the sensors and on the main unit when the backup battery went bad. But it wasn't too hard. I looked it up on YouTube. If others are looking for a reasonably priced system and monitoring, they should go for ADT.

The ADT sales rep I worked with was very professional and able to answer all my questions. I've had the system for 10 years now and I'm overjoyed with it. It works fine. I have the app on my phone and I'm constantly on that. I've had problems with the devices. Then I was having issues with connection, but they were able to resolve all of those. They're starting to go up on their monitoring prices, which I'll be keeping an eye on. But other than that, there are no issues.

I previously had ADT, and we switched from ADT to another company. Then we went back to ADT. They had a more up-to-date system with their app. It was just a better fit for us. Their customer service has been outstanding too.

My ADT system has been fine. I like the ease of controlling and turning it on and off and setting it. I've only had to call them once or twice and my experience was fine. The system has worked fine and they've responded if the alarm has gone off by mistake. It's been a good system and I'm quite pleased with it.

I have been a customer of ADT Blue for 3 years and have had nothing but consistently poor, and in some cases, negligent customer service. They recently had a system outage but did not send a text to customers letting them know. I couldn't get my system to disarm and I was virtually trapped in my home. This was at 7:50 in the morning and I couldn't get anyone to even answer the phone until 8 a.m. as "they don't work nights." Then I had to wait over 2 hours to actually speak to someone and they told me they would find out what the problem was as they had no record of my even being a customer! I was left on hold for over 45 minutes before I finally hung up and now have no idea how to resolve this as each time I call there are at least 45 people ahead of me or so their message says. PLEASE think twice about purchasing from ADT as they really don't care about their customers no matter what their logo says.

I was a customer of ADT for 10 years. They kept bumping up the prices for the same service and they never bothered to even talk to us or upgrade our equipment. Then I found out that I was way paying double the cost for the same services. When I asked them about it, they said they could now reduce the price. I was wondering why they didn't do it before. It's not fair. But the equipment is okay. I don't have any complaints about the service. It's just that the pricing was not right and it was never addressed.

I've been with ADT for three years now and my experience getting it was horrific and I had a lot of issues with it. It took them six hours to install it, which was outrageous and ridiculous. Then some of the sensors fell off the wall. It was one thing after another. Then something was wrong with the box. The guy didn't install the thing right, then I had an issue with the battery. The system kept going off at different times of the night. They finally sent somebody out to change the thing and the battery and it works the way it's supposed to work now. But I wouldn't recommend it to anybody. I wanted to get out of the contract and I was stuck in the contract. I was like, "Why am I paying for something that wasn't working right?"

I've had a great experience with ADT. They helped me when something happened when I had to reset the code. ADT is a great company. I only had one problem when I first got the house, they had to come back out. But other than that, I haven't had any problems with them. They also have a good price.

My experience with ADT has been good. I've been with them for 10 years now and it's worked out for me, so far. There was a brief period last year that it wasn't working out, but I called them up and they came and serviced whatever I needed to get done, and it's been working fine since then. Their reps were helpful. However, their customer service reps are hard to get ahold of sometimes.

We've had ADT for so long and I haven't had any problems, so far.

We've been with ADT for 30 years now. We live in a very isolated area. There were no houses around us back then. We felt we needed some protection, especially for fire protection. The ADT system has been excellent. It works. We've never had a problem with it. 10 years ago, one of the batteries died. It was beeping and we called. Somebody came within a day and replaced it. I feel secure with ADT.

The ADT installers were very professional when they came out. They also explained everything. The only downside to it is that you have the sensor, and then you have the thing that attaches to your window. It's too bad that the little lead or metal piece couldn't be a little thinner. Because I have knocked them off several times opening the windows, and I gotta retool it back on. But for the most part, I'm satisfied with my experience with ADT. I feel safe. We were gone for a month and a half on a trip, and we came home, and we never had an issue when we were gone as far as the alarm going off or anything like that with anybody trying to get in.

I had another company for quite a while, then they started going crazy on us and not doing what they should have done. I needed to change it and I went with ADT. They gave me a good deal and they came out right away. When they put the service in, they were very polite. I also asked questions and they answered nicely.

I like ADT. They are well-known and they seem to have a good system. But there were some things that I gave up when I went to them from my previous provider. Despite that, the ADT app is very intuitive and my experience with their customer service reps have been very neutral.

We were an Alder customer then we ended up with ADT. We still have the same system and they didn't do anything other than change the billing. We even still have the Alder sign in our front yard. We have ADT for six months and we don't use the system very much. I recently retired about the same time as they switched it over and there's someone at home all the time now. But if we go away somewhere, we set it. I've also tested it last week and so far, we don't have issues.

It would be really expensive to tear everything out of my house but I've been wanting to do it since the day the ADT system was installed. It doesn't really work and it keeps breaking. Customer service is awful and the technicians are really unqualified. The customer service reps can't do anything about any of the things that we need them to do. We've called to have somebody come out and fix our back porch light, which hasn't been working for three years, and every time somebody comes out, they tell us that it's not the light, it's the relay. So we put it in a relay and then it still doesn't work. And then somebody comes out and says it's the light. They said that all we have to do is restructure, but it still doesn't work. It's been a long time and I'm just giving up. There are so many things that I hate about this service and I would tell others to run very far away. from ADT.

They've always been nice. But I was trying to improve my camera situation and they put in Nest. I thought they were putting in Ring. Since we got Nest, we have never gotten things done right. We paid the money for them to send the guy out and they've sent guys out but the guy that really knew something quit the company. We still have a camera to our backyard that does not work. The battery goes down and we have no protection at all to see our backyard. This has been going on for about four years at least. Then, if they come, they are gonna charge me for the person to come out so we've just been dealing with it. I've told them we're too old to climb ladders but that doesn't seem to be working out. We just deal with it until the battery recharges. All we want is that when the battery goes down, it will hook on into the electrical so we'll have backyard coverage.

ADT is a good security company. After being broken into, I called them and the installation went really quick. The technician was informative. After hooking up everything, he wrote everything down on how to use the system on the card. I was really impressed with him. Ever since I've had ADT, I hadn't had no issues other than putting in batteries, having to climb up on the ceiling. The payment is not breaking the bank and I would highly recommend them.

A lot of ADT's equipment was already installed in our new build. Initially, when we bought this house, we had a salesperson calling to get us to upgrade, but they were really pushy and nasty. We had someone knock on the door and they were great. So, we went with them but then the person that called on the phone previously called us again and was like, "Hey, your builder has an agreement with us. You can't just sign with a door-knocker. You have to sign with us." I was like, "Your agreement was with the builder, not me." It was ADT, but it was like its own little side branch of it. It was weird.

I travel a lot and my wife is pretty happy to have the ADT alarm system. She likes the service. We had a technician come out and we upgraded some of the system, and we were satisfied. They were what we expected. ADT got new products out since we started with them. It's gone more wireless now. The prices have gone up as well. They are no better or worse than any other security system but with them, we have a monitoring system while some of those home systems are not monitored.

The reps were professional and knowledgeable. The installation was very smooth. They were courteous and quick. The system features are great. ADT is a great company.

ADT plays good cop, bad cop. I'll cancel but some guy will call me from some other number and he'll give me a deal. The deal will last for two weeks, and it's back to the regular price. The worst is the value for the dollar. Once all your equipment is paid for, you're still paying $55 a month for nothing. The subcontractors they send out seem pretty good guys but I'm not happy at all with ADT. As a matter of fact, I'm gonna be going to another company very soon. There's other competition now, so there's no reason to keep them anymore.

ADT makes me feel secure. Also, their reps are very respectful.

The technician who sold me the system, Brian, was fabulous. I've never had problems with calling him if I have a problem with the system. He does everything that I need to have done. He walks me through everything as well. But ADT's accounting department is not good. I have one account now that they double-billed us for for five years. They're still trying to unravel it and it's been six weeks. Also, when I called customer service and asked them to send out a technician 'cause I had a battery issue, they sent me a battery which was the wrong battery.

I've been with ADT for a year and I'm very happy with it. The installer was extremely sharp and extremely polite. We had a very, very good experience. Also, I have the app on my phone and I'm glad I do.

We have lived here for 25 years and we've never had any problems with ADT. We're satisfied with what we have.

I keep it because I need a system on the house. If somebody breaks in, it will ring. But the system is not much. It doesn't work. It's just that I have it on in case emergency. Sometimes some people pass to the back of my house and take my lawn mower and stuff and the camera was nothing. But my price is not too high. One time, I told them I want them to disconnect because I cannot afford to pay much money and since I've been with them for a while, they decided to bring the monthly a little lower down for me to keep it. They gave me two more years with that low price.

I have ADT on a farmhouse I own. It has not been working properly. It beeps at irregular times. I hit cancel to turn it off. I had no idea whether it monitors my farmhouse. I already spent an hour and a half on the phone with someone in a foreign country who was very difficult to understand. I kept asking him to repeat himself. I could not go through that again in order to get it figured out what was wrong. So, I have ignored the fact that I pay the system every month and it's not working. Other people have said to me, I should have said, "May I speak to someone who speaks English as a first language?" Now I know to do that. Someday, I will have the patience and say, "I need to talk to someone who is better at English."

I like the monitoring system that ADT has in place. It has never failed and whenever my alarm has gone off for whatever reason, I get an immediate notification. If they're not able to reach me, they go to my second person or my third person. They try to make an attempt to reach someone. Also, their staff is well trained and are very respectful and professional.

A friend told me about ADT and their system was what I needed. It's been good with them. There is no hassle. It's been up and down with their technicians though.

ADT is a good company. They did what we agreed on. The installation was very quick and simple, and it was done well. The system is a good buy.

ADT SUCKS BUTT!!! The equipment is crap and their business practices and supports sucks butt…Don’t t keep your payment on file. They will deduct out of your account without our knowledge…especially if you close your account.

All my experiences with ADT for the 20+ years that we've had them have been positive. However, I'm always price-conscious, and nothing is nowhere at my price.

The installers explained everything very well, did everything, and everything went smoothly. We've had the system for less than 6 months and so far it seems to be working okay.

So far, I haven't had any problems with ADT. They're good, and I've never had any issues with them coming out to do anything. They've upgraded certain stuff like on the panel box, the alarm system, or one of the motion sensors that I have that detect for the alarm. They take care of everything, and the communication has always been on point. They go through whatever they’re doing for us, if it's something with one of the windows or the doors. If it's something that I can do myself, they send it right on out 9 times out of 10. The system great, and I like the alarm panel. If anything's unlocked or not closed all the way, it notifies me on the panel.

ADT installed the system, but they didn't do what I wanted them to. They put a motion detector up in my living room and then they wanted to charge me for the things they put on the windows. When I called and they came another time, I said, “Once I put the alarm on, I can't even come into the living room because they have a motion detector. Shouldn't that be a regular sensor?” I also asked, “Can I put the motion detector in my garage? Hardly nobody goes there, especially at night.” The installer said, “You're right,” and he did it for me. The first team didn't do it right.

We've had ADT for quite some time and we're very happy. It's a little expensive, but the customer service has been very prompt, courteous and professional. The service has been great too. We've never had an issue. We have been notified several times when something went awry, but it was always just some kind of an animal.

It's been easy to get in contact with ADT every time I've needed to. I have a double door, and one of the guys that ended up setting the stuff up said to contact him if I needed something else. I ended up contacting him and he put in a different alarm on my double door for me. He answered my questions about the price, and then set it up in the same week.

When we built the house, ADT was part of it, and I've never looked elsewhere. It's been almost 32 years, and I've never had any reason to change. When I had a problem, they responded and told me what to do. The system is connected to my phone. It took a few tries, but they were able to get it straight. In fact, the last guy I had was very good. I have no complaints with ADT.

The sensor on my back door wouldn't come on. When I open the back door, it used to say, "Back door." When I call ADT, a lot of times, all they wanna do is just reboot the system, and once they do that, that's it. Every time I put a battery in that particular sensor, the battery goes dead within three days. I've been having this problem with that sensor for eight months now. It's hard to get someone on the phone and when they come out, they don't change the sensor. The last time someone came was three weeks ago. The guy was extremely nice and he did what he was supposed to do, but once he saw that the system came back on once he put the battery in, he thought it was resolved. He said that the battery was the problem. I explained to him that it was also the sensor. He didn't change the sensor, and now, it's showing low battery all over again.

ADT is the best. Whenever they hooked the system up, everything was great. Since then, we haven't had to do anything. I haven't had any issues. I'm satisfied with everything that I've had with them.

The alarm went off one night, and ADT asked me to open the door to see if it is some doohickey that sets the alarm off. The connection had failed or fallen off, but I don't think that was a smart move. I did open the door. That may have been my fault too because I have a Ring cam and that wasn't turned on. All in all, they able to make sure that everything was secure again. I think ADT's prices are high. I wouldn't add anything. I'd go with a cheaper company. I'm getting a good deal now, but I have relatives that live in a house worth five times what mine's worth and they are paying half of what I was paying. I recently renegotiated with ADT and I got a better deal.

ADT hasn't performed. I've had them for years and they have the wrong name on the account. My account is still under my general contractor's name after 20 years, which I've asked them every year to change the name of my account. They're still not the best game in town but they have the cameras that I wanna put up. I've had them out of default. I would change them if I could. They have an appointment with me on Monday. So far, with me trying to upgrade my system, they've canceled three times. This has to do with the battery and workstations. I've put them to death to say, "Do not cancel the meeting because I'll rip the equipment out of my wall," finally. They're terrible at follow-up. Not great in every aspect, even down to their chatbot.

I had an issue a year ago where my system wasn't working at all, and I never knew. I paid a whole year for ADT without an operational alarm. Then recently, I had the front door alarm go off, but ADT didn't call and let me know that my alarm went off and asked for a password. I don't know if it's working or not. We also considered switching to other service providers mainly because the price keeps going up with no added benefit.

I have ADT, and it works. Everything seems to do well. They respond quickly and keep me informed if there's anything that goes wrong with it. So, everything is good. Everybody's been good. They know their stuff. They're responsive and helpful. We have good working relationships.

ADT is serving as well so far. We took the basic one with the front camera and the smoke detector. We are thinking that we could improve it. We may add cameras. But so far, so good. Upon the installation, we had a very helpful technician who knew his job. He did a wonderful job. I would highly recommend ADT because it served as well. We've not had any issues about it. The cameras are clear, and I would give it 10 out of 10. The only thing is they SMS a lot. Secondly, the one that we took has only 30 seconds video. It's continuous throughout. You can review it but it's only for 30 seconds. So, I would wish that they have it run longer and perhaps have it run continuously throughout so that it's easier to do review.

I've never had a problem with ADT. My system works so well that I don't have to deal with them. Compared to Vivint, they're 100% better.

Every time I call ADT, they bring up their great customer service. So, I've had no issues. I like the protection I get with my system, and I'm very satisfied with what I have.

The ADT system works well, so far. I feel safe. It lets me know when something out of the ordinary is going wrong. One time, my internet had gone out and I couldn't get my system to work. We called a representative and she showed me how to hook it back up to get it back on. However, it takes too long to sit there and wait on the line to be able to talk to someone. That's one of the things I hate about this new system and the things that they have now. If you're calling somebody, they're gonna say, "Hold on, I'm gonna transfer you to somebody," and then you gotta sit there and wait until a line comes over. You're on hold for five minutes on average.

The ADT system works fine. I've never had anything happen here. I've set off the alarm myself. They always call when I do it. If I don't get to it enough, they always call. They're very reliable. You don't have to worry about it. If there's something wrong with anything, they'll come right out here and fix it. Their price is good too. I had a deal for last year, only cost me $21 a month. I would tell others to get it. They're one of the most known ones and they've been around a lot longer than some of them.

I've had ADT for many years now and I'm not happy with them anymore. But for right now, we're dealing with it until I have time to research another company.

I've used ADT for 20 years now. I had family members that used ADT before I bought my house as well. My experience with them has always been good.

They were a little bit pushy. I was pressured into the potential for purchasing things that I ultimately rejected. I was only interested in the introductory offer and that was where I wanted to leave it. The installers were super efficient, kind, but still pushing sales at that point, which was not what I was interested in. The system is good and the response time is fine. I just think it's a little overpriced. I don't know if I would recommend ADT.

I looked at the ADT install-yourself system and avoided that because that's a little too complicated. I told the rep that we needed a basic system. From time to time, I get emails but have never been pressured into adding more bells and whistles. We didn't get oversold. ADT is quick to respond and the system’s worked. When I've needed to ask a technical question, they've been good. I installed Ring myself because they offered a connectedness with that. At that point, I got some technical help.

I like the reliability of ADT. I've had two different houses with it and I'm happy with things. My experience with their reps have been all good as well.

I wanted to get a security system to make my kids feel a little bit safer. When I first got ADT, it wasn't the fastest procedure. But they've gotten better now. When I set the alarm off by accident, it's not a fun experience, but they're very pleasant. Though the price is a little high, ADT does the job.

Our experience with ADT is good, but we don't seem to be able to get a problem fixed. The interaction is good. The people on the phone try to do good, but the problems seem to linger and don't ever get fixed. We've got a door with a sensor that's bad. It only fails once in a while, but never when the technician’s here, so he would say there's nothing wrong with it. There is something wrong with it, and we have to keep part of the house disabled because we will be awakened in the middle of the night with a false alarm.

I'm satisfied with ADT. I feel safe when I have my alarm on. I've never had any problems with them. Whenever I call, they always assist me. I cut my alarm, make sure it's working. A couple of times, I called about my bill. They went ahead and took the money out before letting me know the amount with it. I called them to talk to them about that and it was solved.

I am not happy with ADT. I've been with them for at least 10 years but they've never offered an upgrade. I didn't know about the panels until I was ready to cancel them. I'm sure there's an upgraded version, but I don't know anything about it because they had to refresh my model last week, and the date and the time showed up on it.

Our ADT system has been good. But during the initial setup, they were supposed to come in and go over everything. But that never happened. So we learned on the fly. But I am satisfied with the package included at the moment. But I probably would like something that's a little more of a Nest thing type thing, which I don't have currently.

We've had ADT for 20 years. They give us a discount every year. They hadn't went up on us. We upgraded our system, and what we added is good. We're satisfied. We haven't had any problems with the actual service and the monitoring.

We got ADT after we had a break-in and we've had none since. So, we have a good experience. I trust them. If we weren't happy, we would get somebody else.

The salesperson was great. However, one of the panels broke in the bedroom and when ADT came to fix it, they said it wasn't the panel. It was something else, and they never fixed it. That was 12 months ago and they never came back, but I still pay. They wouldn't let me cancel the service without charging me for the 36 months. As far as I'm concerned, they owe me about $2,000, but they don't even take my call. They don't do anything. My experience has been horrible.

I'm not saddened with ADT, but I should have went with somebody else that might have been a little more local. I have two systems, one in the shop and one in the house. The little sensor on the one in the shop broke, and I don't live at my other place. I need help getting my sensor back up in action. They don't send the replacement sensor to a house where I don't have a mailing address. I have an address there, but I don't have a mailbox. I don't get my mail there because I don't live there. My shop's not been secure for over a year.

I've been an ADT customer for a long time. They were a brand that was recognizable that I'd heard of and been around a long time. As far as their representatives, some have been good and some have been bad. I had some recent problems and they wouldn't send a technician out. They wanted to charge me 75 bucks because their system wasn't working and they had to send someone out. So I was like, "Why do I have to pay for that?" At the end of the day, they sent someone out free of charge but that was annoying because we had to go back and forth a lot and it took a lot of phone calls to finally get this system to work. There was another issue about them charging me for two months and the system wasn't working for those two months. I tried to get a refund and they said they did give me a refund, but I never got it. So, that's an open issue right now.

ADT was a good deal at the time we got it 10 years ago but it's not such a great deal now. They have never come out other than the time did they an update on the panel itself. My stuff is hardwired to the wall and there are probably better stuff with all of the cameras than what I have now.

The sales rep did pretty good but ADT leaves too much technical stuff up to the homeowner to do. I don't understand all this technical stuff, and I never have understood it. I still don't know how to fix it when I get things on the screen. It says do this, that and the other but I don't know what to do. But when the technicians are out here, they make it sound so easy, then they leave.

ADT's customer service is very good. I've spoken to them and it's always been helpful and professional. The only thing is a lot of times, you get people with accents, and that's hard sometimes to understand what they're saying.

ADT is reliable. It's a peace of mind. The installation was quick and easy. I wanted a different system in our garage. When the tech first set it up, I didn't care for it. They had a motion detector in there, and I didn't like that. They changed it so that if the door was opened, the alarm would be set off. They finally changed it.

ADT has not been that great. I was trying to upgrade my system a few months back and the technician that came out tried to talk me out of doing it. Then he gave me a quote and I emailed him and called him to ask him to call me to discuss it and he never got back to me. He was fine. He's not somebody that I would hire to work for me, though, if he's gonna try to talk people out of doing the work. ADT took my complaint, said someone would get back to me, and nobody ever did.

ADT purchased the previous alarm company I was with. Everything has been good. They've got excellent price and the installation was good.

I've been very satisfied with ADT. I'm 91 years old and I don't go out much. I moved here when I was 70, and we didn't have a regular security system. It's a condo community and then they just changed over to ADT, and I have just been there ever since. They've done a good job.

My review is based on what I was told when I initially got my security system from Adt. I am pleased with the service and the equipment. However this is the problem. I upgraded my wifi to fiber network. My complete system went offline. I spoke with a representative from Adt and we resolved the issue with the panel as well as my front door camera. My garage camera is still offline. I called to let them know this and I requested a tech to come out to reset the camera. I was told it would be a 59.99 charge to come out. My initial conversation with a representative when I first got the security system told me it would be FREE. Well it will not be. So I guess people will say anything to get you to get service from them even though in the end you spend over $1000.00 dollars with such a reputable company.

The system of ADT is adequate for what we have right now. Their customer service has also been responsive. One time, they came out when they changed it to the 5G box. But that was a company decision, not something we called them on. Initially, they added a charge of 25 on. But when I called them about it because it said it was done at no charge, I was refunded.

I've got ADT and they went in and installed it. I'm satisfied with my experience with it.

We've been having trouble with our main panel, and ADT was supposed to send a technician, then they said they couldn't. They said they would set me up with a virtual interview, but they never called. This is the fourth time we've tried to get them to help with this panel. The customer service people are always very polite, but they always transfer me around. They said someone will call back within 48 hours, but then no one gets back to me. They have also never sent us anything for our yard or on our building. Their service has been terrible. The system is not working at all. So, we haven't been using it. I'm trying to figure out how to get out of this contract and fire them. I don't want anybody else to hire these people as well.

It was straightforward with ADT. I told them I had a house that I wanted to secure. They sent out a technician and he installed the equipment. I have had an instance that I tried to test the alarm and I just let it run. But ADT never called me to ask if I was okay. I don't like calling ADT to do any repairs because it's very costly for them to send out a technician. A couple of days ago, I changed the battery on the control panel. When I was looking for a battery pack, I rang the doorbell on the ADT office here in Tucson, but no one came out. I went around behind the building and banged on the door. This gentleman came out and told me the serial number for the battery that I needed. I explained to him that I didn't wanna call ADT because I didn't wanna pay $300 for someone to come and replace the battery.