ADT Reviews

The process of signing up with ADT was very easy. My mother passed last year, and I wanted to get out of it and I went back to work. I just wanted to keep the carbon monoxide. I signed up for that, too. I did not fully understand how long I have to be in it. They don't make it easy for you to get out. If it was a program where you could sign up, if you need it, you need it. But then when it's time for a senior citizen, I'm still working in the school system, I'm surrounded by family, I didn't need the security system anymore, they tell me, "Well, you can't because you gotta be in the nine months and you gotta pay 900 and some dollars." That needed to be explained further to a person. After my time is up, I am letting them go due to the fact that with the increase of expenditures just to live, I really can't afford it anymore. And even though they have different price levels, food is expensive and also I need to take care of my regular necessities.

ADT was in the house by the previous owners and we wanted to try it. But we're not happy with it. make sure that you are clarified on what you would sign in to. We were told that it would be a two-year, but it was a five-year thing. And since it was the IT guy that came over to install it and that was when we signed the thing, he just passed the little tablet. He said, "You'll just have to sign here." I said, "All right." I should not have trusted.

I have no problems with ADT at all. There are doors that we had done and some sensors. Our package is fine. They're easy to use. We've had the alarm go off a few times. Mostly, it was our fault. So, it wasn't anybody breaking in. It is easy to get it cleared up.

I went online and saw ADT and I’ve been with them for seven years. The installation process and the updates went great and it was quick. It has been a great experience with ADT.

ADT told me that their camera system was the best, which turned out to not be true. You can see the cameras in the daytime, but you can't see anything at night. Also, the monitor is awful. So I don't like the system. I just stayed in the contract because I had to. And I hope my contract is up because I won't be renewing it.

Some friends of ours had ADT’s service where we previously lived. I did everything over the phone when I got the service and they sent a technician out to install. The initial installation went well. But a remodel of the house took place and they weren't interested in coming back and helping re-attach wiring that had to be disturbed for the cameras. So, I just disarmed the system entirely and I haven't had active service with ADT in over a year now. There's a much better product out there and ADT is behind the curve. They'll be out of business soon.

The sales guy was friendly. He answered all of the questions I needed answered. The installer installed all of the equipment and then showed us how it works. He even cleaned up after himself. The alarm went off when I was overseas on vacation. One of the sensors was kaput, and it was fixed.

The company that we bought our home from had a setup with ADT to offer discounted service. The reps were great. They made the process really easy and answered all of our questions. When the team came out here, they showed us several different options we had for different levels of equipment that we could put in, and also walked us through the different options, the cost, and installation that let us pick which option my husband and I wanted that we felt was best for us. They were able to set everything up that same day before they even left.

ADT is a good company. If my alarm went off, I could call, and then they call me right away and try and resolve the situation. So, it worked great. But I don't need it at my home anymore because I have somebody living here now. So, I didn't need the service.

I have ADT for almost 30 years. I love my system's installation and I never had a problem. Everything has been wonderful with their customer service reps and I'm satisfied with my system. But when I got my recent upgrades after 20 years, the guy who came to my house promised me that everything was going to be the same. But I didn't get the same things. My two windows and my front windows don't have any sensor. Then, I had to get a battery the other day because I didn't get one. So, I'm not going to make a big deal about it, but if you come to my house and say I'm going to get something the same thing or better, it should be. Other than that, I would recommend anybody to ADT.

ADT is the most popular service around, so I signed up with them. But I don't like the system at all. If there's an alarm coming through, they are not able to tell you as to where is the fault. Then, if you have requested for the police to come over, there is no follow-up after that to ask if the police even came in. So they're more about when they get a message or if the alarm rings, they give you a call, then they may ask the police to come in. That is it. If the system is down, they have no idea about it. My system was down for a while because my battery had drained out and they were not even aware about it. So it's a very poor system. If your system is not working and you're charging the customer for it, you got to tell the customer that something is going bad over there. The cost is very high, too and I'm on the verge of canceling the service. Other than that, when I called up, they gave a solution as to what should be done and the tech support was pretty good.

When I didn't get the alarm off on time while coming in the door, I talked with ADT's reps and it was very simple to rectify. So far, the system seems to be working just fine. I have door alarms and a motion detector. I don't have a very elaborate system, but I've been very pleased with what I have.

I needed some security for my home, so I looked up ADT. It was a good price and a good service. Their sales rep did his job well and he got me hooked. The installation team was cool and they worked on the door on the garage and my doors in the house. They did it in due time. I wish I had some more Ring and cameras so I could see what's going on. I'll be getting a window thing and it's just the wind blowing on some glass break. So that's one factor that I don't like.

ADT has been around forever and I know the name so when I had my alarm installed in my garage, I called them. I've been a member for three or four years now and the customer experience was good. The installer hooked me up, walked me through the system, showed me everything I needed to do, and even offered to come back out. I talked to him about getting internet access out to the garage to put in cameras and he told me some things I needed to get or do.

The system doesn't have a connection half the time. The last six that they had, I cannot even reach the panel to look at it or to change anything. It's just a horrible setup. They don't have any customer service. They just want your money.

The customer service rep explained everything to us. He did what he had to do, and we didn't have a problem. The installation was fine too. When I had a false alarm, they called me immediately. Overall, ADT is a reputable company. But it's not cheap.

As soon as January comes, I will turn my ADT system off. I will never use ADT again. I've had 20 people ask me what kind of alarm I have. I told everyone, "It's ADT and please don't ever use it. They are the worst." My ADT system was already installed. The techs just came and turned it on. Those guys were nice. However, I hated this system since they turned it on and the customer service has been atrocious. They didn't explain to me that I was getting into a two-year contract with them.

So far, ADT has been a dependable company. When something goes off, I get a message. I've had the system updated since the first time I had it done. I haven't had any problems. The ADT reps come in, they do their job, and they leave.

The salespeople from ADT have all been courteous and knowledgeable. I've had no problems with the installers either. They've been fine, too. They knew what they were doing. They came and did the work, and explained what needed to be explained. I gather my system fits all right. They're doing what they're supposed to be doing. So, as long as they do that, I have no problem with them.

I've been using ADT for 20 years and they upgraded me six years ago. At the moment, I have a problem with a window sensor. For the most part, the customer service has been good, except for the time before last. I was extremely disappointed. My home was built about 12 years ago and everything was wired in my house. I had a problem with the window and I called ADT to send out somebody to repair it. The first thing the fellow told me is that they don't repair wired systems anymore. I found out afterward it was not true. He also told me that I had to buy a wireless for the two windows that were a problem, which was several hundred dollars that I didn't need to spend. On top of that, he said I had to pay him upfront.

We did research when we wanted to protect the house. ADT was the first to contact us and we like what they said. We've been with them for at least 15 years. We had a false alarm, and they were excellent. They called me immediately. And any problem we had, they addressed the problem.

I've had this account with ADT for 20-some years. I heard about them through an ad and they have a good reputation. Over the years, I've had interactions with the installers and they seemed to know what they were doing. They were efficient and told me how to operate the system. I've had reps call me when my alarms went off by mistake and 99% of the time, it's very good customer service. My equipment is 20 years old and I probably need to have one of the motion detectors replaced, but I haven't gotten around to it. So, I have to call and ask them to deactivate one particular motion detector until I'm able to get that fixed. I have to wait on hold just a little while when I call and then, they're able to get it all done. The whole thing probably takes five minutes. If people need an alarm system, ADT is the company to go with.

I appreciate the ADT rep's knowledge. She knew a lot about the company, the things that it did, and how it was ran. She showed me where different things like the alarms and everything would be located and how they would work and things like that. She followed up three times a month just to see how I was doing. So, it was really good. I appreciate that. I just bought this brand new home, and she was telling me as time goes on, I could update. I like that part. She started me off minimum so I wouldn't lose interest. I told her I didn't want a lot of gadgets and she told me what I can do.

I've heard somebody said ADT was good. So, I went on with them. Others are cheaper, but I would have to pay more attention to them. I would probably just have the sign out front and cancel the service and it would work fine because people respect that sign.

Dealing with the sales reps was excellent and the installation team was great. I had to upgrade the Wi-Fi, which is why I have no problem with my cameras. Other than that, everything good.

ADT is one of the worst companies I've dealt with. They have the monitoring system. I've had a couple of false alarm things. They called. They have done that okay. However, ADT changes their products whenever they feel like it and tell people what they have is obsolete. They charge a fortune to just come out and do nothing. They would say on the phone they would help but they made me jump through hoops. I spend hours and hours on the phone asking a simple question.

I've had the ADT system for many years now. The installation was fine. I've got it for my fire and theft and it works. They're also very responsive.

I've been with ADT for nine years now. However, it's hard getting to speak with a real person. Also, my alarm has gone off a couple of times, but nobody ever called. But everything's okay with my package.

The sales reps were good and the installation went perfectly. I’ve been with ADT for three years and everything is good for what is featured. I got the limited package. But the reason I had ADT was because I had to have some kind of insurance and to get my homeowners insurance, I needed a security system. But they raised my homeowners insurance so much that I dropped it. And now, I wish I could get out of ADT. But I’ve got a contract.

ADT's rep came to the door and said he could put it the system in for free. However, I don't understand it and I don't like it. I was supposed to be able to look at this thing on the wall and see if somebody is at the door. I cannot do that. And if my phone rang and it said somebody was at the door, I would have to go into my account to see the picture, but I would have to know my password. Forget that. My friends all see it. It pops up on their phone. All we're using it for is to hear whether my husband goes in and out the door. It’s a lot of money to pay because I had other alarms that did the same thing.

Everything has been working in my ADT system and they've been good. I've been with them for 30 years now. Their system is exactly what I wanted. When I have a problem and I call, they solve it right away. I've never had a problem calling them.

I've had ADT for nine and a half years now. I was a truck driver and I was gonna be away from home a lot. I thought, "I better get a security system." They did a good job in the installation. I had some remodeling done on my house and they broke a couple of the sensors. I had a guy come out a month ago and put new sensors in. He was more helpful than the people on the phone.

ADT’s system was at the house when I moved in and the process to transfer the service to me was fast. Every time I try to cook something, the alarm starts to sound. ADT contacts me and if I don't pick up the phone, they call the fire department. The system is simple but it’s expensive for the service that they give. The lease is three years and I'm waiting for April next year to end it.

My ADT service package is okay. It meets my needs. The fire alarm went off recently due to the smoke alarm making it go off and the fire department had to come out. We tried to let them know that they didn't have to come out, but they came anyway, which if it was a real fire, I would have been satisfied. I tried to let them know there wasn't a fire. My son was here. I wasn't here. It went off because he forgot to put the exhaust on. I had to tell him, "When you cook, if you're gonna be cooking, frying or whatever, cut that on 'cause it's gonna set the alarm off."

I am pleased with ADT's service. Their service exceeds what we need and we're happy with it. I had to order batteries and do some reprogramming and they helped me with that and they were very friendly and thorough. The tech who came out and installed the keypad thing was very knowledgeable. He was willing to work with me on where he plugged that thing in and avoided using outlets that I used for other things, and hard-wired the system in. He was accommodating.

They've been responsive but they are expensive if they ever have to come out. I have been helped over the telephone with some of the things but if a camera goes off and we are unable to get up on a ladder and fix the camera, they will charge when they come out. I don't like that aspect. Other than that, the performance of the system is good and I feel safe.

We got ADT so we can monitor everything when we're away and the service is fine, but sometimes it'll go out when it's raining or if we have a blackout. All the camera systems go down. We have Spectrum and when they had an outage, the cameras couldn't pick up any footage outside the house. That time, we had one of the cars broken into, and we weren't able to see who did anything to it.

I've had a pleasant experience with the representatives at ADT. Whatever questions I had, they answered and I feel comfortable with the answer. As far as the product, what I have meets my expectations. It always comes in handy because I feel comfortable when I leave my home or feel comfortable that it is protected, and if anything happens, authorities would be alerted and so would I.

Before ADT, I had another camera company at my property. I had six cameras at the time, but none of them was working. They told me it was very easy to install, but it was not. I found ADT, and they came in to do it for me and made it easier. The technician was awesome. He set up everything for me and was very patient. I have a 3-storey property and we had to run up and down. The installation took two hours. At the beginning, I had some questions so I had to call them but now I've gotten used to the system. It's been a great and easy experience with ADT and I would recommend them. The price is reasonable as well.

I have no problem with ADT. They're very cooperative and helpful. They came out for repairs a couple of times. Customer service is great. From 1 to a 10, I'd give the guy who came here a 10. He was friendly. The only problem is the service is getting a little pricey. I also have a problem changing the battery in the sensors. They can make it easier to change the password, too.

Be careful with this company. I was a loyal customer for 9 years, and every time I called, they thanked me for my loyalty. The initial contract for new customers is 5 years, and during my 9 years, I never missed a payment. A couple of years ago, I added cameras to my system, which according to ADT triggered a new 5-year contract—as if I were a new customer again. Recently, I moved and wanted to bring the system with me, but they would charge me a $600 fee to move the cameras to the new property. This was the same fee I paid when I initially added the cameras. On top of that, they wouldn’t let me transfer the existing equipment. Frustrated, I decided to cancel, only to be hit with a $700 cancellation fee because of the camera addition 2 years ago. I’m extremely disappointed by this trap they’ve set to keep customers locked in. I’ll share my story with anyone who asks about my experience. Shame on ADT.

Thank you for your response. This particular matter is already resolved. However, if you can simplify your support procedures, this would be very helpful. Currently, I'm trying to fix the spelling of my name on the control panel. I already spent two hours on the phone jumping between departments and still did not resolve anything.

Years ago, the guy that came out here was a little bit testy to work with, but he'd been up in a hot attic up in Corning for a business and had issues with that, and had to go back to that. We had a little bit of an issue on the placement of the control panel. I thought about getting a second control panel so in that way, I could come in through either door. But it worked out. I got the comprehensive package. When the techs are out installing stuff, they like to punch screwdrivers through sheetrock and break off a piece to get the wire through, like from an attic to down below. It would be great if they'd have a little hand drill. It would be a lot neater and it would work better.

My name is Susan, and I live in Marietta, GA. I was diagnosed with Stage IV Breast Cancer, which has spread to my lungs, chest wall, and bone marrow. I've reached a point where I can no longer care for myself and need to move in with family for assisted care. Unfortunately, my experience with ADT has been deeply disappointing. I’ve been an ADT customer for just five months, having signed a 24-month contract. When I contacted ADT today, November 19, 2024, to explain my situation and request to terminate the contract, I was shocked by their lack of compassion. Despite explaining my terminal condition, I was told I needed to provide a letter from an assisted living facility to waive the $1600+ remaining on my contract. When I clarified that I would be moving in with a family member for care instead of a formal facility, I was placed on hold multiple times and transferred between departments.

They were always really, really good. They were there in about a day or two to take care of the problem that I had. They suggested upgrading some of the sensors a few years back, and I did that. I haven't had a bit of trouble with the system since I've had it. The system has been free of anything for many, many years, and it keeps doing what it's supposed to when I set it. So, it's been a good system. I'm glad I've got it.

I paid for a service and when the technician show up it was the wrong order. The technician took the camera back to the store. I called billing to see when the money will be returned and he was rude and disrespectful. His name is Juana **. His manager need to do in service on attitude and conduct. He should be trained before taking the next call. I am so sorry for everyone who have to go through this.

I'm not very happy with ADT right now. I've got a total of $500 worth of false alarms that I had to pay for starting as of the beginning of the year until now. This summertime, I was getting false alarms and the police would just show up. ADT doesn't even call to check if it's a false alarm. It's an alarm system that's secretive that goes directly to the policeman. Originally, I told AHS that since I was having problems with my alarm system they should to put it on test mode so it would not go off because I can't ever hear it. They can't call to warn me either because it's a silent alarm. So, the police came out and I have had to pay $500. I just got a new bill for $100, from July to August, from City of Richardson's police department.

ADT has the largest brand name in my area and I've been with them for 8 to 10 years. If the alarm goes off, that part of their service is great. But when it comes to their billing, upgrading the hardware, trying to figure out what's the best rate plan or however that stuff works, I find them to be extremely difficult. At some point, my bill just went up for no reason. And they have this business model that when your contract expires, they raise the price.

We've been with ADT a little over a year and the installer was great. It was a young kid and the installation took him a really long time, but he was very helpful and showed us what to do. He was nice. However, we've had issues since the beginning. It was almost 10 days after they first installed when the first sensor fell off and the alarm went off in the middle of the night. ADT had the installer come out and look at it, and he put a stronger glue on it, but then, the next day, it fell off again anyway.

We've been here 22 years, and we went through a service through our phone company, but that went out. I went with ADT because I thought they were a quality company. We've had them for 15 years now, and the first six were great. We decided to upgrade with them and had a new system put in four years ago, but it has not performed. We had the security system and the alarm, but then went with some cameras and motion things. Initially, it was fine, then we started having trouble with cameras and customer service. It got frustrating, and I have not been pleased with ADT for about the last year and a half. I tried to get out of the contract we're in, but I didn't wanna buy out the four-year contract, so I'm waiting for it to expire.

The installer guy came out and the first thing he said was, "Hey, it's a three-year contract." From what I can recall, I don't think ADT made me aware of that when I did the initial signing up for it. Still, I was fine with it and it doesn't matter. However, as far as the install went, they tried to offer me more equipment to finance, and we just wanted the basic.

Getting in touch with the ADT representatives has been fairly easy. I'm not too happy with the system. It seems like everybody's got a more advanced security system than what I have. Mine must be ancient. I haven't called ADT to let them know that. I was called about a week ago about updating my billing process. I didn't quite understand what was going on and they asked me for my security word and they called me and I was very hesitant on doing that. I gave it and then I turned around and called to make sure that I did the right thing and didn't do something that's gonna get me in trouble.

We paid $100 for this new device to be put in and programmed into our system, but there is trouble already. That's disappointing. The previous time we had somebody come out to do something for us, we told him that the little yellow light on the panel was on, and he said it was due to a power failure. He reprogrammed it. But it kept happening again. We ignored it. We don't have anything to do with it because it doesn't seem to bother the workings of the system. It's just an annoying light to see. However, because of the bit of trouble we've had recently here and there with the control panel that didn't seem user-friendly, my husband would get frustrated. We have been on the phone in the past with some of ADT's tech people and to talk us through it was ridiculous. I had to wait on a queue for a while. But once I got somebody, they were very helpful and schedule someone within a few days.

The system works fine. However, ADT is a very dishonest company. I had to move from one address to another and what the salesperson told me wasn't true. They said it was up to Safe Haven to do stuff. I called Safe Haven, they said it was up to ADT. I had to make close to a dozen phone calls and it was a horrible experience. Another salesperson told me I wouldn't have to pay for two months because I wouldn't use ADT for two months but I ended up paying for that. I'm gonna switch to a different service when my contract ends.

The young lady did good. They installed the whole place. Everything went well. Two years later, I had a problem with some smoke detectors downstairs. I was supposed to pay for it and they would reimburse me. They never did. When they came to check the parts, the tech said, "This has already expired. You need to pay for them." But we found out that wasn't expired. They still came and charged me for it. So, I spoke to a supervisor that would reimburse me. And I went to surgery. And then my wife said, “You know what? Let's leave it like that." Other than that, the service is great.

In order to get the full features in the package, I have to give away all of my equipment and buy new ones from ADT. I haven't done that. That was part of what I was trying to get solved before. I called ADT to get some information. I must have been transferred six times to somebody else. At the end, I never got my questions answered. I didn't get good resolution. Why did ADT buy out Alder and not support them is beyond me.

The alarm system is the system I had before ADT took over. If my alarm went off with Brinks, they would call me immediately and say, "Hey, your alarm went off," and they would send somebody out. I opened my door and the alarm went off. I took it down, but I never received a call from ADT. No one has come. Also, when ADT bought out Brinks, I now have to pay for things that I didn't have to. If my battery went out, ADT told me I got to pay a fee. I've never had to pay a fee before. And when everything was bought over, we assumed that we would have the same coverage. But some of their employees would come out and say, "I'm not charging you because you were under the old one." Whereas they have others that would come out and say, "Yeah. Well, you're gonna have to pay for that." Where's the consistency?

ADT's customer service is not good. They don't call you back. They sell you stuff. It's not good. If you ask them to get back with you, they don't ever get back with you. Their stuff are supposed to guarantee it works, but it doesn't work. I wish I can get out of my contract with them and don't owe them another dime. I have to do what I do. They go get their money no matter what.

I've had ADT Security for about 25 years in my house in Washington, D.C. USAA, my insurer, provides a discount for ADT. So, when I bought my house in Florida, I hired ADT to install a security system because it's a vacation house which will be vacant from time to time. The house has six exterior doors and a number of interior spaces with ADT sensors in them. The sensors must be made in Timbuktu because they run the batteries down very, very rapidly, which provides me with an alert on my phone that an exterior door battery is dead, which requires me to bypass it. Which means I can't use the system effectively to protect my house.

I've been an ADT customer for a couple of years now. The initial setup went well and I really haven't had too much trouble with them.

At our current location, we've been with ADT for about a year and a half now. They've been great. We have continuous issues with the fire alarm, though. It will randomly go off at times. Nothing going on in the house. No candles, no cooking and the alarm will go off. The fire department has responded one time. Every other time, we've been able to stop them before the fire department got there. They have sent technicians out to replace the unit. We continue to have issues. We're not really sure what's going on, and we have asked for multiple notes to be made on our account.

I've had issues with ADT and would not recommend it to anybody. My dad used them and he had good things to say. And then, they came out and it seemed like they were gonna be a great fit, but that didn't end up being the case. The installation didn't go well. I've had multiple technicians back to try to fix and repair things. We were charged for things that weren't supposed to be used, they didn't have the equipment on installation, and I have not been able to get my cameras to work since day one and nobody returns phone calls.

ADT is a horrible company. When I called to try and get the service installed, a saleslady in the area came right over to my house. She was here in about 20 minutes. She didn't have any kind of contracts or anything for me to read. She just told me that I could cancel at any time. I'm a disabled veteran. We haven't even moved into our house yet. There's no furniture in our house, and me and my wife were here, and this lady is telling us all this great stuff about the system. We used to have a glass break sensor in the bedroom, and there should be window sensors on every window. I even asked her during that time, “If any of those sensors are missing, and then do you guys replace them for this new install? Because I'm a new customer." She was like, “Yeah, that's all taken care of.”

I would highly recommend ADT. I love the system and support I get. We don't live in a high crime area. But it's much more than that. It gives me the ability to know what's going on at my house even when I'm not there. I can watch on my phone. We travel and we have pets. We leave the pets at home and have a pet sitter come in and take care of them. I know when the pet sitter gets there, when she leaves, and how long she was there with them. We have glass breakage. If somebody were to break a window, I would know immediately. We have the sump pump alarm, so that watches the sump pump for me. I can look and see what windows and doors are open, when they were opened or closed, and how long they were open for.

The first ADT tech that came was good. The guy that came and installed everything was good too. It was a late night, but he got everything on. He just needed to have a lot of knowledge on the product. Other than that, he was good. He did his thing. I had an issue reconnecting with the Wi-Fi because I had an issue with the router. I couldn't do it myself, so I had somebody come out. They got it. Something with the power wasn't working anymore. So, he did it a different way, which is cool as well. I’m starting not to be happy with the doorbells. The picture quality is not as clear. Also, I'm not able to zoom in too far out. Other than that, the panel is cool. And all the sensors are great.

I've been with ADT for three years now and my experience has been average. Response time is not quick, but they do respond. They have a delay, though. For example, the front door alarm, I can come into the house and I notice that the front door has been opened anywhere from 7 to 15 minutes later. By the time that happens, I could come in, I could steal all the valuable electronics, have them loaded in the truck, and gone. Everything in the package works component-wise. The doorbell camera works, the camera to my driveway works, and the glass break alarm works. It's the overall system operation that doesn't meet my expectations.

We've been with ADT for 10 years now. Having the system is convenient. But the batteries go too fast. They told me the batteries are supposed to last for five years. They just lasted for two or one. But on Sunday night, we had the alarm go off because we had somebody in here with our heater. The fire truck was here before they called us. They never called me. They just went directly to the fire department.

I have not had service with ADT since July. We had a terrible storm on my street and I still didn’t have service once they put the electricity back on my street. In July, a technician came out and I paid 100 and some dollars. I bought a battery and whatever else. I paid for the system to work. It never did work. I talked to Rico a couple of weeks ago and he did more than anything. I have a hall panel and then inside there is also like something to do with ADT, and most of the time, that's green. It was red. So, he got me back to green there. He said, "I think I fixed everything except your camera," and that camera is on the porch. I would have to get on a ladder and I'm too old to be getting up on a ladder to take care of that camera. So, that was one problem.

The service features in my ADT package are about as good as they can get considering that I'm not proactive about getting things taken care of. I have some things I need taken care of right now and I've needed them taken care of for quite some time, but I've been too busy to call ADT. And if they don't know about them, they can't fix them. So, I don't blame them. Overall, I think it's a good system. I don't have any complaints.

If you're looking for a security system, ADT is a good company. I don't have any problems with my equipment too.

When I was getting my system installed, ADT promised me the world and the perfect solution. We were gonna get motion sensors put in the house, and we've got cats, and the rep said, “Oh, yeah. No problem.” But if anything moves above a certain level on the floor, it sets it off, so that was a waste of money. So, he just told us what we wanted to hear, and that was it. There was really no comeback on it. The equipment is troublesome. We've had multiple sensor failures and battery issues. ADT was responsive saying they would come out and fix the issues. It’s just the inconvenience.

The ADT rep I worked with over the phone was fine. The installation was good too. They gave me an upgrade, the only thing I like about it. However, I was forced to get an upgrade because we were going to 5G. I could have told them no, but I wanted security for my home. So, I had to pay the extra money to do that. I also could have kept my own system, but they said if something happened, then they might not be able to respond as quickly. But they switched it up from the system I had and upgraded to the 5G thing that they had going on. In the beginning, a lot of times, I was having problems with my bills. I let them do automatic withdrawals, and it was messing that up a little bit. I had to call them back a lot once in a while. But now, everything's working out fine. They got everything straightened out.

The last time I tried to get an update and upgrade, it took a lot of discussing with people about the upgrade and why it was in their best interest to keep their system up-to-date versus keeping a system that's 27 years old at this point. But now it's been at least 10 years and I know there's more modern technology out there because I've been looking at it. It also seems like every month they're going up in cost, which I agree that the cost goes up. But the reality is, it can't be a monthly index that they keep going up.

I've been with ADT about eight years and I've been very satisfied. The installers did a very good job. The price could be better, but the customer service has always been very good.

It hasn't been good with ADT. They installed a doorbell camera and every time someone would drive down the street at 2:00 in the morning, it would go off. A man came out and adjusted it but it still didn't work right. It was way too sensitive. He came back and adjusted it again but it's still too sensitive.

When I've needed technological help, I've been able to get it from ADT over the phone. Like most people my age, I'm not great with technology. I've had ADT since 2011 and I haven't had a problem with them.

I've been with ADT for 15 years now. The system is okay. But I have a lot of trouble with my panel sometimes. I don't ever really get any service from them. My alarm never goes off. Sometimes some of the sensors don't line up. It doesn't beep. When I go to set it, sometimes it's just off, and then my husband has to make adjustments. I've called them twice. But we usually would end up fixing it. I mainly keep it because I get a 10% discount, which I know I'm spending more to get a discount on my homeowner's insurance.

I've had ADT for almost 20 years and until the most recent round of changes, I've never had a problem with them. This new system that they have with Wi-Fi and different sensors and connections has been a problem. I've had times where it doesn't work and they've had to come back. I've had at least four visits since the installation. I have a big house and the way the panel works, it connects sometimes, but sometimes it doesn't. It's been at least four half days that I've had to cancel appointments. The technicians have been excellent. They come and do what's necessary but then it's not working again. For the last episode, apparently, there was a power surge, and one of the repeaters burned out. That was fixed.

Most of the time, it's been good with the reps at ADT. Sometimes we get a person who's not as aware as they should be, but we've always gotten connected to the right person and every issue worked out. If we've ever had a false alarm, they've called immediately. We have had ADT for many, many years and we've had no problems. We're very happy now with our price.

ADT is easy to work with. My system's old at this time and I cannot afford an upgrade. But the features are fine. The price is a little high considering there are so many new systems there. But I would recommend ADT.

ADT has always been dependable. I've had issues with the panel that they've always taken care of and they were very professional. Everything is working fine now. The technicians are always very kind and very informative. Anytime I call in, they're very professional and helpful. We use the app to turn the service on and off. It works very well.

ADT is the biggest company in the country as near as I can tell. The reason I came to use ADT was because there was an incentive through the company when I bought my house where I got a free camera if I purchase through them. I've been with them for three years. When it comes to a company that's going to monitor your system, ADT has been a good company to work with, and generally, the prices have been competitive. It's just the app is terrible.

I was checking the prices between ADT and Brinks, ADT was the lower one. The installation was okay. They were able to take care of it in a timely manner. My back camera has been off for the last few months. They showed me how to repair it, but it came loose again. I tried to do what they told me to do once before when they went down and it didn't work. My sensor for my front door must have fallen off. When I called them, it's a $59 charge for them to come and then repair whatever. I'm overwhelmed. I don't have patience for all of that. They need to send their representative that's already trained to do that.

We've had ADT for a long time. Their customer service needs better communication. They need more information given to the customers instead of keeping the stuff secret, and to back up the stuff they sell customers. My current system’s working good as long as I maintain it. There is no use having them come out. This summer, we went on a long trip. I asked them to come out and change all the batteries in the sensors. The customer service person said they don't do that kind of stuff. So, we got out 3,000 miles away and our batteries went bad on our sensors. So, that's poor customer service. It should be the customer's decision whether to pay them to come out or not. It shouldn't ever be the customer service people telling the customers, “We don't do that because it isn't on the schedule.” If they don't want to support that kind of stuff, then they should pull it off the market.

I've had a very good experience with ADT. I've had them for at least 23 years and every time I've called, they've been very helpful. When my alarm went off accidentally, they let me know. I'm a senior citizen on a fixed income and they've been very accommodating. I hope they don't have a takeover or change because things will change if they do. But so far, I'm satisfied.

Shortly after my house was burglarized, I checked with the two big security players in the game at the time and went with ADT for the less pricing. The system is working fine. If the alarm trips by itself, I get a phone call and they ask me my password. One time, they didn't call back. I was making a repair and didn't know I had to notify. I called, a little irritated, and asked them why wasn't I notified. I was paying, at that time, $80 a month. But that was only one time in 25 years so I can't complain about that.

Every time, when I try to ask ADT for something, they never come to check their equipment or see if we need a new equipment. I've been with them for four years but they don't care about their customers. My Ring bell doesn't work. If somebody's ringing outside, you cannot hear at all. My app on my phone would start blinking so I know somebody is at the door. I called ADT and the lady told me she was gonna send somebody, but it was gonna be a cost for me. It's their equipment so why do I have to pay for that if they never come and see how the equipment is working. That's not right. If a customer has been with them for a long time and has never called them for something or given them any trouble, they should give the customer something free.

I had issues with ADT at the beginning. Things fell off the walls and alarms went off because of improper installation. But it seems to have settled down now. The service is too expensive though. I paid $170 for three months for them to just monitor. They have hundreds of thousands of people that they monitor. Their prices are excessive for somebody that's retired. I was gonna cancel four years ago but some rep came out and told me they'd cut me a deal. But still, every year or two, it goes up. I'd tell others to go to SimpliSafe. It's a lot cheaper.

The reps were very, very patient. We had a scale right next to where the alarm system was. We thought it was an alarm system. There was a beeping at 5:00 to 2:00 every day for 30 seconds and we thought it was the alarm because we never thought the scale. After talking to two people, we finally figured it out. They were nice people.

I like the idea of being able to open my garage door and close it without opening the door, but I didn’t know whether that works yet again. We had the police show up twice, so the system works.

I have no issue at all with the service. But most recently, there was a little bit of confusing dealing with the payment process on the account process. I was on auto pay for a long time and it was great. But when I switched a card, it was seemingly difficult to get it back on the auto pay. That was a little bit more frustrating than I anticipated. But it's been resolved now. But it was not easy to get the reps on the phone because their business model is the virtual assistant texting style. I'm not a big fan of that. I wish that it was easier to get somebody on the phone. But it was fine.

The camera quality is okay. But compared to some of the other services, ADT is a little expensive. Their price changes at the beginning of every year. ADT can go down on their price.

I've had ADT since the 70's here in three houses that we bought and sold. I got ADT because they had a local number to the police when I started with it. The people that we call speak English. If it's in Kansas, that's what we're gonna do. We got a $4,000 bill for this system. Seventy percent of it functions all right. The bad thing is, I couldn't get ADT to come out and fix it. I may get somebody on the phone who gets paid by the hour to tell me what to do. I haven't seen an ADT truck in 10 years. Once you write the check, there are no ADT representatives. The service is the worst and they know it. They just don't wanna pay the people.

ADT is highly recommended. Our system is good but a little dated. It's 12 years old. I asked about upgrading stuff but nobody gave me an answer. But ADT dropped their rate for first responders and gave an AARP discount. They helped us. Everything was fine.

Customer service side for if the alarm went off is good. In the very beginning, if I called to let ADT know I would go out of town and be unreachable by phone, they were responsive on that when I called customer service to allow them to know that. It's the technical parts and late parts that I have an issue with. Besides the person who installed the system, I still have problems with the service. ADT gave me a good example of what to do because of changing a battery. I changed the battery. I still have the issue. I haven't called back to get them out here because they would have to come and they said that they would charge me to come to fix a service that I pay $80 a month for. I'm not happy about that since I pay money for the service itself. I'm not a big fan of ADT.

I hate ADT. It's one of the worst security systems I've ever had. The doorbell camera hasn't worked since I got it, but I was told I had to pay $100 for somebody to come check it. Someone did come, but it still doesn't work. It's a horrible system. I wouldn't recommend it to anyone. If I could go back in time and tell myself, "Don't get it," I would scream at myself, "Don't get it." When I signed up, everything was really vague. I'm an adult, so I signed whatever contract it was and that's what I got to deal with until I no longer have to deal with it.

My parents had ADT 20 years ago and when I bought my home, I decided to try them out. We called the 800 number and got one of their deals for all the equipment and those things to be installed. No issues at all on that installation. Then subsequently, we moved to additional houses. They've also been able to move us from house to house without issue. I like their services and some of the stuff that they have. I wish they could do more with some of the alarm stuff that we have for the old-school wired alarms. Nobody wants to do the batteries and deal with all that stuff.

I had ADT years ago and I decided to go back to it when I knew that I needed it because of a large amount of homeless people in our neighborhood and a large number of porch pirates. I went back to them and added a doorbell camera and a door lock that I could unlock or activate from away from home so that I could see anybody coming on my porch if I was away from home because my family all lives up in Georgia. Overall, I'm satisfied until I have trouble. When I have trouble, I'm very dissatisfied.

It was reasonably easy to get in touch with ADT's reps but they are somewhat oblivious to my concerns and they don't seem to understand what I'm talking about. As for the service, I'm kind of on the bubble because right now, we're having problems with the alarm. They sent me two batteries, which I had to pay for, and the alarm's still going off. There's a periodic ringing noise and I'm not going to pay somebody to come out and look at it. They always want a service call but I'm not going to do that. So from what I've received, I'm not really tickled with the price I pay them.

I used another security system and I had a bad experience with them. I moved up here to Lawrenceville, Georgia and all of my neighbors had ADT signs. I thought they must be doing a pretty good job, so I took a chance with them. Their guy went through the installation with m and he explained to me why he was putting everything where he was, especially the cameras outside. We talked about that quite a bit because I live very close to my neighbors, but I still wanted a full view of my backyard and he went the extra mile.

I've had ADT for about five years and I like their response time. I spoke with them on the phone and I've had a rep come to my house, which was an exceptional experience. Then I left my home for security as I was being protected by law enforcement. I went to another home where I purchased and used ADT. When I moved, I had another rep come to my house, which was another exceptional encounter. Within the first two weeks of having the service at my new home, I had an alarm sound and within seconds, my phone rang. I wasn't able to speak with them and law enforcement arrived within two minutes.

ADT seemed to have the best reputation when we were trying to check it out and several of my neighbors have got it. We went with them 3 years ago and except for one instance, everything has been really good. For that one instance, I asked what kind of batteries to replace in my system, but they gave me the wrong number.

The interaction was positive up until the day of installation. Then my mood on ADT changed quite a bit but I was already locked in at that point. The sales rep went over a few different packages with me. We decided on one, which was a basic package, a couple cameras, the monitor, and a keypad for the front door that was all set up in the system. When the installation person came, he was about two hours late to a pretty late appointment as it was. He took about an hour to go through everything. I didn't realize he was also a salesperson who didn't come to install what I had bought. He came to say all the things that we should get and need to have in this house. He put on a pretty big guilt trip on why me not doing those things would be detrimental to my young daughter and family.

We've had ADT for 38 years, and they’ve come every time I've asked them. When we set the fire alarm off, they reach out immediately. However, I went through a process of trying to get my name on the ADT account because the account owner died, and after four years, it's now coming in his name again. The system is a little bit expensive as well.

The reps at ADT have been professional. But when they came to install the sensors, they only installed on the doors. If a window was broken or forced open, there's nothing to alert anyone about that. Also, now that I've had ADT for a few years, something could be better. They have it where the system can be linked to a video system. But ADT only works with their own proprietary system which is linked to Google and I'm not a fan of Google.

I've had ADT for at least 10 years, and I like that the system is easy to use. I live in an apartment building, and I would not live in an apartment building without security. I like knowing that I have that extra layer of security with ADT on top of what the apartment provides. I'm moving, and I called to inquire about what would be entailed with that move. They said I would just need to call when I got moved.

We've had ADT for years, and whenever I've called them when I've had false alarms, they've treated me very well. I also like the remote possibility of operating the system.

I got a lot of things going on with ADT but it's not their fault, it's mine. I need them to come out to work with one of my cameras. It’s not working. Also, they’d taken out $4.98 out my check each month. I'm done paying the bill, but they're still taking it out. I need to call and correct that. But the ADT system is good. I haven't have any bad experience with them in the 20 years that I've had them. The reps are friendly as well. I would like to have other services, but I'm on a fixed income, and they go a little up on the price every now and then from when I first had them.

Everything works fine with ADT. I ain't got to deal with a lot of wires and equipment. The price is 27 a month which is good. I had them put my cameras in my house and everything was fine except for when we changed phone numbers that we had our cameras connected to our phones. We could never get that back on our phone. We have been trying to get in touch with the representative that put the cameras so he can come back and put the cameras back on our phone. But we are unable to contact anybody to do it. I had a technician come out here from AT&T, and I had to spend money for him to come out and see.

It's been a couple of times my alarm went off but I didn't get a call from ADT. I wasn't happy when they didn't call me even though I was the one that entered my house. It could have been somebody else. I called them and asked why they didn't call me when I had a false alarm, but they didn't give a good reason. If I'm paying them $37 every month but they can't call me, then what am I paying you for? I also hope they don't go up on my bill because I have patronized them for 14 years. I normally go with the company that might be cheaper and at the same time, if something should happen, they will still contact me even if it's a false alarm.

We've been using ADT for almost eight years now, and it's been very good. I'm very satisfied with the system because I've never had any issue of malfunctioning and the alarm works.

ADT is horrible. They sold me a product that they don't even support. The ADT technician who came out after they installed it originally stated, “They never should have sold you anything because your internet is not strong enough to even handle the system.” Instead of canceling out my account without charging me thousands of dollars, ADT would only give me a credit, but my products can't even be used. I've been waiting for my contract to end. I'm still paying 20 bucks a month for something after three years of contract that I can't use. I'm paying for an alarm panel, for the doors to alarm when they open. I have three cameras that are Ring cameras, but at the time that I purchased this product, ADT does not support Ring. They were no longer in an agreement with Ring. None of my cameras work because my internet signal is not strong enough. ADT's app doesn't even show me when batteries are low. Nothing updates.

When we lived at our condo, we went with the best deal that ADT had at that time. Then when we bought our house, we continued with them ‘cause we were happy with their service. We have a lot of windows in this house and two sliders, so there was a lot to get done, but the installation was smooth. Their reaction time when the alarm goes off is quick. They're good about answering if there's an issue. Their online invoicing and information, when we have house sitters here, is easy. They have a really easy website to go in and change things.

ADT is a good security company and always have been. They're on top of it and they don't let any grass grow under their feet. No matter where you look and what state you go to, you see ADT as big as day. Even with the hospital that I worked with, ADT was there. I've had ADT for five years and they've given me a break. The last month, they took out $20 and some change and from there on, it was $10 and some change because I only put it into effect for three months. But I'm about ready to cancel out at this point. I don't feel that I need it. We're very close-knit in this particular area so anyone that looks like they shouldn't belong here is not gonna be here very long 'cause the cops won't mind coming in this neck of the woods very quickly.

I had to put in new equipment because this house had another alarm system that wasn't working. The rep explained it and we went through the process of starting an account. We had to have a checking account and I gave him that information. Then the guys came in and put a brand-new panel on the wall and rewired the house. They also put those cameras in the ceiling and sensors around the doors. I also have the feature where if you come to my house and hit the doorbell, I can talk through my phone.

I've had problems with ADT in the last couple of years. I had one window sensor that constantly went haywire. They kept telling me they'd just reset it and it would work. Finally, it's gone out. Also, my system completely shut down on me last summer for four days when I had work done when I told them the power was gonna be off. They said the battery would work, but it didn't.

We had ADT at a previous location, so we went with them here and the installation was smooth. We're very satisfied since we've had the service for a very long time.

I'm not happy with ADT at all. Recently, the control panel that's inside the house, I can't talk to anybody outside the house with the doorbell. The technician found out they're too close to the door. Another thing is that the video is only about two seconds. I need a video as long as someone’s at the door, and there's no way to adjust that. Sometimes, it’s not hooked up to it as well. The light is supposed to come on as soon as somebody steps on the porch, and it doesn't.

I've had ADT over 10 years, and I've been satisfied since. The system is convenient and I feel a little safer. I got some batteries sent to me a couple of months ago, and a tech did an on-call visit with me to help me to install it.

We've been with ADT since we moved into our house at least 30 years ago, and we don't have a reason to switch. The system works really well and it gives us confidence. I'm very comfortable and never had a problem with it for all this time. I'm very happy with the way it is. Plus, if I have an issue and I call ADT, they're good about coming and taking care of it.

ADT did a new system for this house, so it ended up being about over $2,000 and install took forever. It was very involved and expensive, but what they did was quality work. On the other hand, the monthly fee is very reasonable and it's painless now for the services. ADT seems like a really good system and I feel secure with it. I recommend it.

My daughter had the ADT service, and she recommended a gentleman who was an agent for them. His name was Steve, and we were real happy with everything he did for us. We've had the service for 4 years now and it's been very good. It gives me security. My husband has Alzheimer's. I am a heavy sleeper and was afraid he would get up and leave the house and I wouldn't hear him. Plus, we live in a ranch with a walk-out basement. I had more security that somebody couldn't come in the lower level. I like that the system notifies me when I'm going through the doors or if there is a door open. However, I have to have a battery put in every so often for the unit and I didn't know that. I was surprised that there would be a fee for it. Also, the signs don't hold up real good. We live in the Midwest and the signs get destroyed in our winters.

We got ADT for their reliability and reputation. We've had them for years, and their customer service has been very satisfactory. They could lower their price though. I haven't compared prices, but paying less is always good.

My late husband and I had ADT years and years ago. And when I got into my new house, I decided to try it again. The installation was easy. They came in, asked me what I wanted, and they listened to all the things I said. I didn't want any outdoor cameras because they have to match the color scheme and it gets to be a real pain. So the rep gave me one for inside, but I haven't had it put in yet because I still didn't have my internet in at that time. So far, everything's fine and I love the system. The price is excellent, too. If my friends are looking for a system, I would recommend that they should get ADT.

I've been using ADT for years everything works like they said it's going to. They've also been very responsive and on time. I've had a good experience with them and I've had no issues so far.

ADT sucks. I've had them for eight years and I'm getting ready to call them because half of my service is not working. I want a different service provider.

I have ADT for over 20 years and the service has been good. I've had to upgrade my system and everything's working properly so far.

We've had good luck with ADT. We had this house built in 1990 and we had it shortly after that. Then they changed the system out two years ago and fit in a newer type system. The only complaint that I have is when we first took it, we got these ADT metal signs which help. We live on a farm and we put them at two main gates. We've had people that wanna hunt out here and we keep them at these two main entrance coming into the property and end up by the house. But the signs are plastic now and it doesn't take a lot of sun and wind to destroy. They used to last for six years. But now, if you can get a year or two out of them, you're lucky. We had a bad windstorm here about a month ago and it broke two of them out of the three that we had. I've used the last one and we may not be able to get any more signs because we've already had our quota for this year.

ADT is a good service to have for security and I like the fact that when I open the door, it makes a noise. So far, my system seems to function all right. I've had it for 30 years and a year or so ago, they upgraded my equipment. I have digital now and all my doors were upgraded to the new attachments. Sometimes, if the Wi-Fi goes down, it hampers the connection. When I called them about it, they said they couldn't do anything about that. But the Wi-Fi disruption set off some kind of alarm and they told me how to mute the disturbance, which was a little confusing. Then eventually, the connection came back on its own.

I liked the price. However, the gentleman put some holes in my wall while trying to install the product and some of the stuff did not work when he left.

Everything was good when I talked with the representatives. I don't have any issues with my service.

I have had this doorknob that is not working for well over a year. When I asked ADT to replace the doorknob, they told me, "Well, we can come out and look at it for $120 or so and then we can determine if anything we need to do." I told them, "All I can tell you is my doorknob doesn't work and if they're not gonna tell me they can fix it, then I'm not gonna pay you $120 to come out." When I bought the system, they told me I wouldn't have to pay a service charge. I would just have to pay for the hardware it took to fix it. So, that pissed me off and I don't really do business with them. So, I keep a doorknob that doesn't work and I use their system very little and I pay about $78 a month for a very small discount on my homeowner's insurance.

If I'm calling ADT and ordering something, they're great. But if I call back, they don't tell me everything. It's a lost communication between customer service and the techs. There was a miscommunication on what I was supposed to be charged. I was charged extra from what I was told. I thought we had a clear understanding with the rep when I talked to her but the price ended up being $100 more because we had to pay for the technician fee. But when I talked to the rep, the technician fee was included in because I had gotten a discount for a birthday thing. They applied that to the new door lock put in. When I called ADT to ask them about that, they gave me the runaround and told me it is what it is. I let it slide because I didn't have the energy to fight, but I wasn't pleased with that.

I called ADT when I had to change my battery before. I noticed that my alarm when I opened the door, it didn’t chirp like it used to. While on the phone with me, they walked me through how to punch the numbers into my system so it would start chirping again. They taught me how to reset the whole thing and went over me when I leave the house, what to put it on and when I’m there and what to put it on. It was a good experience. When I call, they give a response. They put somebody on the phone, sat there and I just went through my resetting and everything and they made me more familiar with the system, which I expect. The monitoring has been pretty good.

The cost is going to be an issue with anything that I purchase. The bottom line is, you want the bang for your buck. ADT's price could be lower, but it's good. I have them for a year and a half now and so far, I've had no problems.

I've had ADT for years and I've been very satisfied. When someone tried to break in my house, ADT was the first one I went to. The installation was easy and good. If I accidentally walked in and forgot to turn my alarm off before I went in, if I didn't press disarm right away, they would call on the phone immediately. They were always Johnny-on-the-spot to check and see if everything was okay. Everything has been good.

One of the ADT sales representatives showed up to my door at my house and he was a very nice guy. The installation was a little tricky, but it was pretty simple. They got it done and the service was very good. Right now, I'm not getting any notifications from the camera outside of my house. But other than that, I love the system.

The call into ADT was pretty straightforward. I'm not necessarily really well-versed in the world of security and all that kind of stuff. I've done stuff online. I also did my own research. But the reason I went with them initially was because where I live, there needs to be a call out to what they call the central office in case there's a fire so that the authorities can get here as opposed to me just having some other solution. So, my interaction with the customer service side of it was good.

The installation was great. The system does everything and takes care of the house. We don't have to worry about anything for ourself. The customer service was always great.

I switched over to ADT ‘cause I wasn't happy with my previous monitoring service, and I've had them for 4 years now. I like the dashboard. When the cameras are working the way they should, I can go back and see the activity that's been occurring. Everyone has been very pleasant on the phone as well. However, I feel cheated. ADT is costly compared to what I was paying with the other service and I thought I was getting something better.

My premium has gone up from what had been quoted to me. I spoke with a couple of people, and they resolved the situation. So I was pleased with that. After the second time that my premium went up, they assured me that that would be my premium. So, it's pretty much been that. Every time I have issues, they correct those for me.

I'm sick of ADT. I pay them a lot of money and I'm not getting service. A month and a half of my back door sensor has not worked. I took a survey and left all this information on the survey. Still, no phone call. I even wonder if they even monitor their system. I called them a month and a half ago because I've had a door sensor out. They set up an appointment. The day of the appointment, they called to cancel. They never reached out to me. They never tried to fix the situation. They said their system was down, and it would be my responsibility to make another appointment. They didn't wanna come to my house. They wanted to do it over the phone. I don't like that. I'm 63 years old. I don't wanna play with my system that is supposed to be working.

ADT is a great service. I would recommend people. When the cameras work, they show nicely. The alerts are nice when everything works correctly. Also, the pricing is affordable. ADT just has some internal things that need to be worked out. My mom used to be a customer of ADT years ago when I was younger, and when I bought my home, I said I wanted to have them. The installation when I first had it, was nice. But for the past almost two years, we haven't had access to our front doorbell camera or back camera. It doesn't work. I wish ADT could update some things. Not the cameras, because they work beautifully, but the main box in the home.

In 2020, I signed a contract with ADT but did not realize that I was signing off a five-year contract. But that was for the entire house, which was very useful considering the fact that I have a family. I experienced the service for eight months, and it was really good. The family felt safe. I was able to go away and come back and everything was fine. I had cameras as well.

The system has been alright, but ADT stopped all the perks, so you gotta pay for everything now. If you have somebody come out for the batteries, you gotta pay them. I've had ADT for over 12 years and I told customer service last time I talked to them I'm gonna switch because they wouldn't do anything.

I'm satisfied with the ADT basic system that I've had for 30 years. When the alarm went off, they called me to see if I needed any help or the police. I was at my daughter's house 15 miles away so I had to rush back. But it was a false alarm and I didn't know what made it go off. The police were here and I let them in the house. They searched the house and made sure everything was okay then I had to reset the alarm.

I have ADT in my main residence then I added them in my second home. It's been good with them until my recent addition. Then it was horrible. The appointment installation time was 1:00, then it got moved to 3:00 then to 5:00. The installer finally showed up at seven o'clock at night. But he communicated with us and we told him that was alright because we needed it to be installed at that particular day. I appreciated the communication and he did a good job setting it up. But he did not have all the parts that were on our order, and that was what led to this separate order that has created a disaster.

ADT helps me with the price. If it's too high, they'll work with me. They'll look for a plan that will help or lower it for 12 months. I've been with them for 10 years and the reps are very nice. They are very willing to work with me to keep me. They always answer the call. We haven't had a false alarm at our new house, but at the other one, it went off all the time. We lived next to a train track. At 2:00 in the morning, it would go off on emergency. I'd say I did not push the button and I was asleep, but they always insisted on the policeman coming out and walking around the house. We were pleased with that. Where we lived, it was nice to have that there.

I'm not that happy with ADT. They put a doorbell on that's the quietest doorbell. You can be standing next to it and you don't hear it. I was used to a different security system where I got notifications on my phone every minute. And I don't get any notifications with ADT. There's no link to the camera so I can see what's going on. I just don't like it. My other system tells you when anybody is anywhere near a camera and then you look and it's got the videos right there for you to see. This system is not like that. ADT doesn't even tell us. It's like we don't even have it. I've contacted them once and they told me to call some other company that takes care of their problems, which didn't make any sense to me. Then the techs came out once but I haven't had anyone that cared how I felt. The cost is comparable with the other systems but the quality isn't.

This company would get -100 rate if able too. This company is not legit. They have too many loopholes and they are scammers. These scammers tell you what you want to hear not the important information you need. Even if you cancel your account you’re still stuck with for 2-3 years still paying them. Mind y’all I haven’t used their equipment for a whole year. But now get a call from the collection agency that I owe adt over $1000 after just paying them over hundreds of dollars. DO NOT TRUST THEM!

I picked ADT for the great reputation that they have, and the service has been outstanding. I like their response to my request and response to the alarm when we set it off accidentally.

The pricing was a little confusing because the sales rep told us that it was gonna be free. But once the people came, they told us we had to pay $1,000 for installation. It felt like some last-minute piece of work added, and I didn't like that part. I'm also not very satisfied with the system but I keep it 'cause my wife feels comfortable with it. It's very expensive. We pay $75 a month and we're still responsible for a lot of the stuff. The instructions are there but they don't make sense to me. I'm not an expert on handling the machines or making sure that they're running properly. ADT doesn't provide a lot of the services that I thought we were gonna get. The equipment keeps breaking down. There were two times where the alarm went off. When we first got ADT, we would get a call making sure everything is okay. But they stopped calling. It feels like they've stopped monitoring us.

The house that I bought came with an ADT system in it, and it's been great. The reps have been really nice. It's easy to get in touch with them as well.