ADT Reviews

They should not be allowed to be a business. They completely tricked me into an insane contract. You cannot cancel. I am stuck with them for more than 4 years and if you try to cancel it is over $1,000. Even if I pay off the balance of the equipment, I would still be required to pay for the supposed loan for over 4 years. They also told me you can't return any equipment, which is the complete opposite of what I was told over a year ago. I am so disappointed. This company is horrible and I really wish I had done more research before choosing them.

Very poor customer service. Lots of promises. Zero delivery from Rochester NY office. Outright lies and half-truths. If you sign with ADT be prepared to be on the phone A LOT, with little results for small requests. It took 2 months to get a technician to come resolve the constant (false) door alarms. Sloppy installation; no caulking. Just left holes open. Black drywall screws on light colored wall. I was told to "paint them". Run from salesperson, Danielle and Mgr. Peter. Danielle lied about the range of the cameras. Now I'm stuck buying more cameras to cover the area she promised I would be able to see and get notifications. They do nothing but fast-talk with no follow through. There are many reliable companies to choose from. This ain't one.. You may be sorry

What a terrible company. All they care about is getting the service. They don’t give a crap about living to their end of the contract and expect the customer to call them over and over again when something doesn’t work. They give empty promises until your contract terms can’t be forgiven, then it’s like you’re nothing. I would stay away from ADT.

I have been an ADT customer for many years more than 15 years on 4 different homes, and all was fine until my last move, I call to cancel my service, but the ADT person offered me a basic system with no money down and free installation no matter how many device I add at me moment of installation he said, all because of my time with ADT, I sign the contract. At the moment of installation, I add 7 additional sensors (Carbon monoxide, smoke detectors and glass break detectors), the installation was supposed to be free of charge.

ADT service is over rated. The quality of the cameras are horrible that is why I switched to Vivint. My contract was expired & was on month to month. When I called to cancel was never told about any 30 day notice. The young lady canceled my service and advised of the refund. I knew there was a prior bill for June, but when I called to confirm the cancelation due to I never received confirmation. They are now trying to bill me to Aug and I have a different provider and no contract with ADT. Smh. They are so thirsty and dishonest. If you want quality service, go with Vivint. You won't be disappointed.

I’ve been having ADT for two weeks every day. I call him. There’s always an issue. Cameras don’t work good, always low battery even though they are plugged in, doorbell camera it last for three or four days maximum then the battery dies out. You call customer service. Every person answers differently from the other. Bunch of liars. All what they’re trying to do is sell you the service. Once they lock you in you’re done. They promised me a price. I ended up with a complete different price, horrible service. Not professional at all. They don’t give you a heads up and then don’t explain anything. I don’t recommend it.

Not a great company! They monitor former employees and conduct social experiments. Not to mention, because they have deep pockets, they can influence businesses to give a former employee a hard time. They don't care about the implications of their actions!

It took the technician 4 hours to set up 2 cameras, 3 door sensors, and a few sensors on the window. After setup was complete the cameras didn't work with my internet provider so they're pointless unless I switch internet providers. tried to cancel the contract and now they are requiring me to either pay 75% of the contract which amounts to 1,960 or stick it out with the nonworking equipment for 3 years. haven't even had the service for a full month. completely ridiculous!!!!

I had a few reps try to fix a problem with my door sensor programmed wrong, I asked for a supervisor on 3 occasions and they told me one would call me back within 48 hours, they never did, TERRIBLE Service!

Before you sign up, be aware their system is trash. The cameras barely work—half the time I can't even view them online because I get constant errors. Their account management site looks like it's from 2003, slow and clunky and ridiculously outdated. Worst of all? They randomly charged my account $2,600 for no reason at all. When I called, they casually said they’d “mail me a check.” Meanwhile my account was overdrawn and I had bills to pay! Who’s supposed to cover my overdraft fees and missed payments while I wait? Save yourself the headache and look elsewhere. This company does not care about its customers.

I haven't had any problem with ADT. The other day, I dropped something and my glass break came on and I could not stop it even by putting the numbers in. The next thing I know, it contact my sister and she called me, then ADT called me and wanted to know if everything was okay. So I'm pleased with them. Whenever I have a problem with the system, I call them and they get it resolved. I would recommend them, especially for elderly people.

The service and features are not that bad but this a review of the Remote IQ: do not get one! After two years of being plugged in, I received a notice on the main panel that there was a battery low fault for the Remote IQ unit. Upon inspection, there is no battery compartment, so I could replace the battery, but instead I was forced to call customer service. The only way to replace the battery pack was to send a tech to the house for the replacement at a $150 charge. I was never told that I would incur a $150 expense every two years for new batteries.

Very bad experience when it came time to cancel service. They would not allow me to cancel without first telling them why, what I was going to do next for security, what changed etc. I told them this was outright blackmail forcing me to answer these questions in order for my services to be canceled. Shame on you ADT and the people that work for you. I did not misunderstand anything, every person I spoke to tried to "sell me" the same thing.

I would put less than 1 star if possible. This company is a scam. The sales department offers one price WITH AN ORDER CONFIRMATION email however this company still will not acknowledge it. Nor will they offer cancellation after I was told I could cancel anytime. A complete scam.

My encounter with this company was good until I canceled and they charged me for cancellation. But now it’s even worse because they sent me to collections for 75.00. Seriously. 😒 Date 6/25. Today is 6/26.

I wish there was a way to give a zero rating or I would. Absolute worst customer service I have ever received. So many departments and no one knows what they are doing. What a shame, because they used to be good. I have been with them for 25 years. Cancelled my services due to poor customer service today and wrong or no appointments being booked because the agents on the phone don't know anything and you can't get to their tier 3 technicians. It took 4 calls and 30 minutes of wait to cancel services and no one could give me documentation that my services were in fact cancelled! Wow! Good luck ADT!

On the 24th I had a virtual install for a new carbon Monoxide detector. The installer forgot to use video line, forgot to test for signal, and finally forgot to refund my tech fee I was charged when detector was purchased. Then trying to find out why something was canceled, I was on the phone for 3 hours, bounced around to 8 different people, rudely told at one point if want what I was asking about & thought I already had, to got to goggle and pay for it. Then when I said I would cancel my monthly monitoring because of all the bull I was having to deal with.

I trusted ADT to protect my home, but they failed. After I tried to cancel, I was hit with hidden fees, no call backs, and rude customer service. I felt scammed, not safe. If you’re thinking about getting ADT, please look at other options. I’ve filed a complaint with the FTC and BBB. This company needs to do better. Just to cancel the service, they keep on tricking me. They keep on putting me on the back of the queue. Finally, last associate cancelled the service. Do you want to protect your family and house with such a bad. #ADTComplaint #ConsumerRights

We started to call ADT, but we ended the call. Our smoke detector was beeping. I went up there and figured out replacing the batteries with new ones, and everything was resolved. We didn’t have to speak to anybody. Everything was fine once I replaced them, but I was surprised that we needed new batteries 'cause we hadn't changed them that long ago. But then again, it's the batteries, not the device.

We've had ADT for over 30 years and suddenly our system went haywire with 4 separate errors. At first they sent me a set of batteries thinking that it was a "battery issue" but they sent the wrong batteries. Now I'm waiting for the 4th call with a remote technician who will most likely go through the same procedures as the previous technicians. The issue most likely is that the 30+ year old sensors need to be replaced and that a technician needs to be sent to repair our system. They don't want to send one out.

I’ve been extremely disappointed with the lack of communication and customer service from ADT. We became customers in 2018 when we purchased our home, and we were initially happy and loyal to the service. However, in 2025, we temporarily moved into an apartment while waiting for our next home. ADT informed us that we were still under contract and required to continue using their system—even though it was neither practical nor necessary in our temporary living situation. They sent us a self-setup kit, which was unreliable and frustrating. Two ADT representatives came to assist with installation, but the equipment didn’t work properly with our apartment’s doors. The system simply isn’t compatible with our current setup, and the service they provide cannot meet our needs.

I used ADT for 30 years in my previous home. They provided a reliable commercial system that I could depend on. I moved and chose ADT as a vendor. They installed an unreliable rebranded Google Nest alarm. It is unreliable and randomly drops off the network. I need to be able to depend on this system for my safety and the protection of my home. I contacted ADT and asked for a refund. The agent refused and also refused to let me speak to a supervisor. They are not offering me any viable path to resolution. I can pay for a technician to come out and fix a system that should work. Their new product is garbage and is not ready for prime time. They refuse to stand by their product. They refuse to make things right.

Started with ADT 2 years ago and just recently upgraded my internet and WiFi. Since doing so, I have absolutely no events occur according to Google Home. Tried calling (a 52 Minute wait). Shortened by a few. Neither my doorbell or my floodlight cameras are connected and because I can't reach the one it requires onsite help but I have to pay $60 just for some guy to come "diagnose" the problem. I am obligated to pay for another year despite no cameras and thus giving me less than promised UNLESS I pay.

I'm really happy with ADT. There’s a big difference in how I felt before to now. I do feel safer, not only while I'm in the house but while I'm out. That's a big deal. That's the main reason why people get a home security system. I like it. When I leave the house, I have the app where I set the alarm while I'm out.

I have been an ADT customer for 25 years now. Every time I needed to do something or something wasn’t working right, they took care of it. I worked in sales as an engineer for Cisco, and customer satisfaction is important because I dealt with airports and large division one schools, and I couldn’t have things go down. So, I built stuff very reliable. And it was the same for me. Mike is the best, get him.

ADT was already installed in our house when we bought it and we continued the service. The coverage excellent, customer service is wonderful, and I love their service. I upgraded to get the little phone and my thing started going off beeping 10. So, I called them and they immediately said, “You need a battery in your personal device.” And so, I got the battery changed and it now works fine.

I've been with ADT for 11 years and it has been a reputable company. The installation went been and we had no complaints. Their customer service has been excellent and they're very easy to talk to.

I got ADT when they merged with my Protection 1 system. The service has been the same and I've also ordered new batteries from them. I'd recommend ADT. But they did accidentally trigger a false alarm once when they were testing the system back at their office. It was working, but the cops arrived. I just had to explain to them that it was a false alarm.

I've been with ADT for over 20 years. When the system goes out or needs something done, their customer service has been good. Everything has been positive. The only issue is that I keep getting emails about upgrading my modem even though I already upgraded it.

We've had the ADT service for 20 years. We haven't had any trouble with them at all. Everything's been great. The interaction is usually a phone call. Whenever I've had to call for any reason, it's been resolved. I feel safe with the security I have. It's a reliable system.

I would not recommend. Cameras will go offline for days. I send emails and call customer service contacts and never get a response. They also raised my rate without notice. They were fast to sign the contact and set me up, and the first year was great. Now my cameras go offline, I've followed every online prompt multiple times, to no success. I tried to send an email because I have odd hours, no email is easily accessible and I've heard nothing from the general contacts I found. They raised my rate without contractually required notice. Finally, the AC part of the app will change the temperature ranges I place it in, sometimes overnight so I wake up sweating. Again, I would not recommend this service because the product does not work as advertised (cameras should work) and I never get a response from the company when I call and email.

We bought a house that already had ADT and we've had them for eight years. During that time, we added some emergency buttons and changed the battery. We also had one situation where it wasn't working correctly and we got it fixed. ADT has been very responsive and good. Their customer service has been satisfactory.

I’ve had a good experience with ADT. The only technician who came out was the one who hooked everything up. After that, when I had problems, I called them and they walked me through it with my little monitor. I’ve received good customer service from them.

I have been with ADT for almost 30 years. I started out with Brinks, and then Brinks became ADT. Over the years, we’ve upgraded a little bit and have been okay with it, satisfied even. But ADT is getting expensive. It goes up and it goes up too often.

I’ve had ADT for 30 years. The customer service has been pretty good, except ADT doesn’t have anyone local up here to respond. Sometimes it takes two or three weeks before they can find a technician. Evidently, ADT doesn’t have enough employees.

I chose ADT based on recommendations from my sister and my daughter, even though they live in different places. I like the doorbell and being able to see the perimeter of the house. So far, it meets my expectations.

I’ve had ADT for 30 years, and they respond very well. As a matter of fact, I was actually going to call them today because they didn’t receive a signal from my system, so they contacted me. My favorite parts are the alarm system and the camera. I can’t compare ADT to anything else because I’ve never had another service.

ADT bought out Protection 1, so I became part of ADT. It’s been a while. We got that notice years ago. ADT helped me change one of my sensors. I like the remote option. Instead of sending someone out and charging me, they just walked me through it.

My family has been with ADT for over 20 years. Their customer service is very good. They also have a very good website and excellent product manuals.

I'm looking to put a video bell on the doorbell, but I haven't decided yet.

I asked our tech guy at work what company he could recommend. He said I can’t go wrong with ADT, and he was right. It’s been more than I expected. I’ve had a great experience with them, no problems at all.

Many years ago, we had it at another house that we own. I like the service, and I like the response when the alarm goes off. I just felt very safe with ADT, and I didn't do any comparative shopping. It just came out first on my list.

I’m not sure whether we’ve had any upgrades or not, but I’m satisfied with what we have. If someone would ask me about ADT, I would say sign up.

So far, my experience has been good. I'm satisfied with the package I received. I actually called them up maybe a year ago and asked if they could give me a discount, and they adjusted it.

Part of my job is to work with physical security, so I was checking different vendors for the business side of things. That brought me to ADT for the home and I’ve been their customer now for a very long time. It is easy to use, and if you have a problem, the support is fantastic. Those are my top two things. And my favorite feature my favorite is the reminder to set the alarm. We have it easily set up with alerts if we forget to set the alarm, which has happened.

The service from ADT is really good. Any time I call them, they answer me very good and I’m satisfied. I’ve had them for many years and when I get a thing on the computer asking me how I feel about them, I tell them that it was a really good experience.

Every time I’ve spoken with someone from ADT, they’ve been courteous, knowledgeable, and very helpful. A couple of months ago, I talked to them because my doorbell camera was knocked off and broken. I had to order another one.

I’ve been with ADT for 18 years. Their technicians are very good. I also did appreciate them working with me on lowering the price.

When I've had problems, ADT fixes it right away, either by sending someone out here or walking me through it on the phone. I just had some security upgrades and there's no problems. The technician was friendly and professional. Quality is good too. I'm happy with everything. I've been with them a long time and most of the people I know also protect their homes with ADT security.

I used ADT through my business for years up in Tennessee. Their customer service is okay. The system seems to be working fine. I’ve been dealing with alarm systems for the last 50 years, and it's just a part of life.

I’ve had them since Protection 1 was bought out by ADT, so about 25 years. The techs are very good. I had a problem with one of my sensors and they told me how to deactivate it and still set the alarm for the rest of the house and it was easy. The system is excellent. I would tell people that ADT is the way to go.

I asked some members of my family what kind of service they have for their homes. One of my boys said that ADT would be my best bet, so I went with that. When I first called, they asked me what kind of service I needed and why I was switching. I just told them I'm trying something a little bit better. And the system is better. It's easier for me. The installer also suggested some things that I hadn't talked about on the phone when I first called. He told me how much better it would be for me to have those extra things, so I went ahead with his suggestion. I've been satisfied with it. It's just what I needed.

The system is reliable and customer service has been responsive. When we've had something occur out of the ordinary, they're very quick to have someone come out and correct the issue. The technicians are always pleasant, respectful of the home, and they make sure we understand what's going on and what they're here for. I'm pleased with it. That's why we've been with them for 50 years.

I’ve been with ADT for five years. Their customer service is available anytime, and they get it going for me or at least have to send somebody out, so I have no problem. However, they could get better equipment than what they got because it keeps breaking down or it doesn’t work. Lately, they switched to Google, and they’ve been having trouble with them, but they have it ironed out.

They work with you on the bill. If the rates go up a little bit, they give long-running customers an opportunity to get a lower rate.

While I have been a loyal customer and their system is fine, they should look into giving discounts for seniors.

I added the cameras later because I didn’t have internet that would hold at the time, and I wish I had done it at first because it would have been free for me. Now I have to pay for it, but it’s been very good. It alerts me all the time, and that’s what it’s supposed to do.

Customer service was fine. They were punctual and gave explanations, and everything was to my satisfaction.

We had ADT for every house that we had. Their customer service is great. I haven't had any technicians come out because I just talk to somebody on the phone and they fix my problem whenever I had one. This morning I forgot to turn the alarm off. I hope there weren’t any police being sent out.

The reason why I got ADT was because I moved. I had two houses in two different states at the time, and I had ADT in both of them. And I didn't realize that when I sold the other house, I had a three-year commitment. So, in my billing, I saw two ADTs. I told them I sold that house and they said I was still under a three-year contract. That got rectified. I bought it out. So I only have the one out where I live now.

I have been with ADT for a long time, and I get excellent service. The technicians work with me and ask me what my concerns. Then they explain and show me how to get things done. Everything is right on the button.

The ADT people who come out from time to time for service have been excellent. The boots-on-the-ground people are very good.

I have never had any problems with my ADT system. There was one battery issue, and they sent me a new one. Their team also performed an internal reset for me. Everything has been working fine.

I am very happy with the functionality and performance of my system provided by ADT. The system is reliable. I had a broken sensor at one time. The technicians came in on time and did everything they were supposed to do to fix the issue.

I had them come out because my alarm keeps going off and there's nobody there. It happened about four times the same day in April and they said to keep an eye on it. It happened again yesterday. I'm gonna call them and have a tech come out to the house and see what's going on. They said it's all good on their end, and we have no animals so something's gotta be screwed up in our house. But customer service was good. I had no problem.

ADT bought the company we were first with. When we have a problem and call them, they're helpful. They came out one time because we had a door cam that we didn't have the right internet for. We got a different door cam and have had no problems since. The system has been really good.

My sister had ADT and recommended it. The system is all good and customer service is helpful.

I had ADT Home Security for a long time. My husband started it. And I've just kept it since he passed. And I don't know how long, but at least probably close to 10 years. I think it was Protection 1 before it was ADT.

The cost and the quality of ADT is excellent so far. I had no problems. Everything was perfect during the installation. I'm pretty well-pleased with everything.

ADT’s customer service was excellent and very intensive. Their technicians are very professional. I think they go above and beyond when there's a problem to resolve the issue for you. I’ve been with them for two years, when I bought my house in 2022.

Recently signed up with ADT. They told me that we would get 2 free months of monitoring. The technician arrived to set everything up and he said he talked to his boss who wanted to give us an additional 3 months for free, so 5 months total of free monitoring. When the batteries were beeping and we found that the whole system was decompensating they needed to send someone over to repair. Why would they start us with dead batteries? They never gave us any free month and when we talked to them about this they said there was no record of this and they would not honor it. Please do NOT use this company. They are liars with very poor business practices. Go elsewhere!!!!

I have had ADT for several months when I figured out that my doorbell doesn’t ring inside my house. It only rings outside the house. When I called ADT to see if they could help they transferred me to several different departments and finally someone told me that the doorbell isn’t compatible with the doorbell inside my house. That should have been configured when they installed my entire security system in the first place. They don’t seem to want to remedy the problem so I never know when someone comes to my house unless they knock. I’m paying too much money to have to deal with this.

So I went with ADT cause I thought that it was the more popular choice😒. Bad mistake. So, it worked fine overall the first half year. Afterwards, I started experiencing connection issues far too often! And I have pretty good WiFi. So I waited till I got my balance low enough for Vivint to buy out the contract. Once the contract was bought out I sent them my cancellation letter. A few weeks later I was expecting them to take out the last payment that I owed whatever it was. Instead they took out close to $700 out of my account. Mind you I have the app so it has everything I needed to know on it.

DO NOT fall for the sales pitch with ADT. Their pathetic "customer service" is only matched by the quality of their equipment. Their equipment constantly fails, fires a false alarm, or just doesn't work. This has been from day one. They require multiple visits from a tech before taking action. This is apparently to get you beyond the 90 day warranty period. Now I'm told I have to pay for new replacement equipment that hasn't worked since day one. Pretty slick system I'd say.

The salesman lied to us about the smart capability of their product. When we tried to call customer service to return the product they kept transferring us to another department to repeat our dilemma until we either got hung up on or wasted hours trying to get a resolution. Most of their agents (of the twenty or so we talked to) seemed to treat our problem as an inconvenience to them. The few that seemed helpful and concerned also ending up transferring us back into the endless loop. Stay away from this company.

Rating**: ★☆☆☆☆ (1/5). I signed up with ADT Security back in September 2024, expecting peace of mind and reliable protection, but my experience has been nothing short of frustrating and lack of professional service.

My experience with customer service and tech support has been awful. You have people that works at this company that's slothful and don't want to do their jobs. When you call to make a complaint to their Branch Managers they will put you on hold for a long time. This happen to my family and few times. Elon Musk DOGE needs to go through this company.

Horrible. System will not work due to spotty cell service. Copy of contract not provided. Charged for equipment that I did not agree to. Sensors not working. Constant auto calls that system has lost communication. Yet, ADT gives me the runaround and will not cancel the so called contract or refund what I have already paid. I had flawless ADT service from 12/2011 to 5/2025 when I purchased a new home and wanted an ADT system at new property. Contacting account services is a joke. Absolutely avoid this company.

If I could give it a 0 I would. Horrible customer service refusal to cancel service already called 3 times. Long wait times and equipment that doesn't work. Calling ADT was and is the worst mistake I have ever made.

I executed a transfer of services from the state of NC to TN. Apparently ADT doesn’t understand what their own services mean because not only did they not cancel the old account they continued charging me for two years. Their mistake wasn’t identified until they called me for a renewal of services. They insisted that because I didn’t call to cancel (not required because it was a transfer of services) that it was my fault and proceeded to charge me for the cancellation of the account they should’ve closed automatically after the completion of my move. They refuse to take any accountability and haven’t honored the refund I was promised by multiple associates. Don’t ever get a system installed by this company.

First, ADT never tells you that some city or counties require them to notify them of your security system and that you need a permit. I learned this the hard way because once our alarm accidentally got triggered and the police called we ended up with a hefty $750 fine. That's only one example of the dirty things this company is doing. They also told me upon relocating that I should leave all of my current equipment at the old address and they would simply send me new equipment at the new address with no charge. All of this was of course a lie and I got charged for all of the old and new equipment, even after explaining this to management they simply just said that their team misspoke but there is nothing they can do.

I changed to ADT because it had been a company that was reliable. As of February, I have spent approximately over 40 hours on the telephone with technical. Their keypads do not work 98% of the time. Information given the customer is unreliable and that they are told it we’re just doing a system upgrade but to no avail. I have touchscreen that don’t work. I have had several technicians on the phone and in my home who were not able to address this issue after paying an exorbitant amount of money for them to install the system. Please if you are looking for an alarm system do not get ADT. You will be spending a lot of money for dysfunctional equipment.

Awful-- A 3rd party came out. Did some things incorrectly. Half the time the sensors fall off. Then later a real tech came out and he was great, big waste if hard earned money. PLEASE DON'T GET -- TRY A LOCAL PLACE.

Warning. Do not trust this company. Examples: 1) I was told that I would be getting a system for free because of past issues on ADT's end (I had MULTIPLE false alarms with the first system I bought off them. They were never able to figure out whose alarm in America was going off, all while sending police to my house when my system was not armed.. Scary situation for me, but especially for the people who actually did need help!!!). When the installation tech arrived at my house. The tech said what I was told on the phone was incorrect, and against company policy for safety reasons. Which I can agree with after he explained everything to me. It went from free to over $1400. After going back and forth on the price. They did lower it to just over $700, but still far from free as I was told it would be.

It was a game with customer service. Put me on hold several times to speak with a special agent to repeat everything over and over when you tell them you need to cancel because you sold my mother's home. They try their best to play games with you so you can't cancel. The last person was laughing like I was a game. Very Rude and unprofessional!!! I will never deal with ADT!!

I have been an ADT customer for over 10 years. We recently renovated our house and have to reinstall everything associated with our home monitoring. We tried to do it over the phone, there was one appointment that no one called while we sat next to the phone and waited. So I scheduled an appointment for them to do in person. First they gave an 8am-12p timeframe. At 7:05 am I received an email that the technician was on the way. No one came. I called ADT at 10:30am they said they will let the technician know to give me a call when they are on their way, but I never heard from them. Then we received another email that our time frame is now 12p-4p, I continued to wait and no one showed. This is unprofessional and unacceptable. This shows me that this company does not value their clients' time.

Working with this company has been a nightmare. We invested heavily in security with seven cameras, an alarm panel, a monitored smoke alarm, sensors, and a Ring doorbell—needless to say, we spent a substantial amount of money with ADT. Unfortunately, we've been locked into a five-year contract. At the beginning of the year, we had to replace our third doorbell due to repeated failures. When I contacted ADT, they acknowledged that the device was under warranty and assured me it would be replaced. Since then, I have continued receiving payment notifications as usual. Additionally, knowing we were moving, I proactively called and paid off my equipment.

I purchased a new system and was told by the salesman (Josh **) that my daughter would get a $200 referral gift card and I would get a $200 new customer gift card. The salesman took down all my daughter's information (including account number). After months of not getting either card, I reached out to my salesman and he never responded to text messages or phone calls. I then reached out to customer service and they stated my daughter had to make a referral on the referral line. When she did they, they denied it and said the system was already installed.

Short Version: The ADT sales representative lied about their system's capabilities and their company's policies, which has led to several ineffective calls with the ADT Account Management team leaving me stuck with months of being significantly overcharged for services and in a legal battle over access to my recorded phone calls, refunds, return policy.

I would recommend staying away from this company. First, they recommended Nest Cameras that do not work in a urban area. They were not working and a technician came out and explained that the cameras were not installed correctly and were the wrong product for my home so it did not make sense to replace the one that was broken (one camera had been taped to the wall by a the technician and then fell off the wall and cracked). I tried to make a return but was told that I have a three year contract and they don't care if their product works or not. I would recommend just getting your own cameras or any other service provider. I would suggest looking at the reviews on Yelp and Google as well.

Highly disappointed. Sent back equipment within 21 days and was charged 390 dollars. Even the rep said I should had not been charged. Told me would take up to 14 days to receive a refund. Received on May 31 and it's June 8 now. Inspection should been done already. Never should had been billed for equipment with their so called 30 day return with no charges as long as it was in 30 day period. Received product. 2 weeks later I returned. I am now almost 500 in debt with them. Highly advise against ADT. Not to mention 2hours of phone time just to cancel the product. Worst experience I have ever dealt with and most rip off I had to experience.

My wife and I have been with ADT on and off for about 30 years. Each subsequent resident from the first residence has just reemployed ADT and carried it forward till present day.

I had ADT for over 10 years, and I have no problem with their service. I only had 1 service call a couple of years ago, and that’s it. They’re great.

I’ve experienced customer service that has been pleasant with ADT, and some have not been. Generally, when I do have an issue, I can get it resolved and not have to call numerous times. But when I had something going on with the panel, whoever I spoke with was unaware or didn't understand, and I just asked them to route me to someone else or give me a supervisor. They just need to improve their knowledge.

I'm happy with how my ADT system works. I'm happy when I get a call. It lets me know when my alarm's going off. Other than that, everything's pretty smooth. With ADT, every part of your house is covered. They give you a call when your system gets interrupted. Their price is fair.

I have had ADT my current address for 11 years. Over that course of time I have had multiple customer service issues. Things got so bad that I tried to cancel my service a few years ago. They keep trying to keep me and sent me from one person to another on the phone for well over an hour until they wore me down and gave me a "better deal" if I would stay. Unfortunately, I did. I sold and closed on my house this week. I called a few days before closing to have the service terminated the day of closing and was told it was "all set".

Recently made the switch from ADT to another company with higher ratings. We have been with ADT for 8 years. The price has been going up and up with no increase in service and no upgrade of equipment. The other company will pay to get out of contract. The other company does not require a service contract. Just pay for equipment. I just called to cancel ADT. The lady had a script and of course stuck pretty closely even after I told her there was no way I was staying. Eventually she cut the script short even though I had previously been told she could not. Even though I said cancel today and have not had the equipment in my house for 2 weeks I am on the hook for another 30 days and a cancellation fee of $1500. I wish I had cancelled sooner. Cash grab. They should be ashamed of their business practices.

It was my son who got me interested in getting ADT because he had the service, and from signup to installation, everything was great.

Setting up our ADT system was outstanding because they were out within a week, and I was satisfied because I needed it, and installation was seamless. I had to get in touch with customer support because the battery died, so I had to purchase the battery, and a technician came to put it in because it wasn't working properly.

We hadn't really thought about getting a security system until an ADT door-to-door salesman came, gave his presentation, and convinced us that it would be a good thing to have one. Installation went well, except he wired one camera to one that was only operational when the switch was flipped. So, he had to come back out and redo that and it was fine, except the splice looks chintzy ‘cause he just put two wires together, put some tape around it and called it good. It's kind of ugly, but whatever, it’s in the garage. But when I've run into some issues, they've been pretty good about walking me through them.

We've been very happy with our coverage with ADT. Originally, we were with Brinks a few years ago and switched over to ADT. They transferred us to their equipment. We were working overseas at the time of the switch-over, but it all went as smooth as silk. My older sister was here taking care of our house, and she didn't have to do anything.

We had another service beforehand, then we had none for quite a while, probably close to 10 years. I went with ADT for their reputation. They’re reliable, and everything seems to stay up and functioning. The control panel and the sensors are good. At one point, I had a question about getting rid of our home phone line, and they said it’s fine and they didn’t need it. They were very responsive and helpful. I also use all phone app the time. It's awesome.

I have the system in my second house. They used to come out to take care and maintain the system but they stopped doing that. It was a little hard to find manuals on how to replace batteries. But otherwise, service has been good. Their customer service is about a 9 though still a little difficult.

Adt service is not what they cut out to be. They overcharge for their service and I would never get in a contract with them. They charge 108 monthly, saying 55 is for their equipment that they don't even install then 53. monthly again for the service. They got me on a 3 yr. contract and the equipment isn't even installed cause I'd need to hire a electrician to wire up their equipment. Im on a fixed income and they are robbing me. My advice....never get involve with them. I wished I knew this from the start. The dumbbell door camera is all I use and have to charge it daily to benefit from it nightly. Always needing charged then it takes 4-6 hrs for that.

I always heard about ADT. Their customer is good. And the system is working well for us. We never had issues so far.

I'm happy with what I got. I'm satisfied with everything right now. Both the customer service rep and technician sent to install the ADT system were good.

I chose ADT because they’re a well-known and reputable company. Signup and installation went great. The only thing is the last time I tried to turn it on, I did something wrong, and it didn’t turn on correctly. It would be helpful if they could send me a guide on how to go about using the alarm system.

Generally, we are pleased with the system. We had it upgraded, and then we had all kinds of work done in the house. So, we were not using the system. The cameras were disconnected through the system, but we had finally completed the work. All the windows and doors have been changed.

ADT was first recommended to me by a resident in our community. Their customer service has been exceptional. Anytime I’ve had a question, I had it answered. Whenever I called the customer service number, they were very responsive. The system is good, and I am satisfied with what I have.

I’m satisfied with their service. I’ve had a couple of issues and they helped me with it. It was an internet problem and it wasn’t their fault. The reps asked me how savvy I was with internet and I told them I hold on my own. So if there was any problem, they walk me through it. The system is easy to use. I can work it fine and set it on and off. The other day I got a message saying that I had a Wi-Fi problem. I looked it up on the internet and YouTube and I fixed it.

Customer service is excellent. The two people who came to my house were very nice and professional, which is very important to me. We felt really comfortable so everything was all right. My only problem is that my internet is not reaching all the way in my house so one of the panels usually gets kicked out of the internet. But it has something to do with my house but not with the equipment.

We have recommended ADT several times. The ease of operation and just being able to view everything with our cameras were the highlights of our experiences. We have been with them for several years now. We first got them when they offered a special in the mail. They have great customer service and the installation was also good. Everybody's been very helpful.

I’ve had ADT for almost two years now and I’ve had no problems. I did have to contact customer service once, and they came out and replaced a device on the outside of my home. They took care of it and I feel safe.

I went with ADT because I was more familiar with them than the other providers. I’ve had them for over five years now. The system is good, although we do have issues with our cameras from time to time. But when our cameras do go down, we just call in and troubleshoot it over the phone, so it's all good. I’m satisfied with everything except the price. My monthly bill is in the $80 range, and it seems like it keeps going up. I wish it was a little lower.

I’ve been a customer with ADT since 2014. Their customer service has been wonderful and the technicians they send out to my home are amazing. They’re patient, they know what they’re doing, and if I’m having trouble figuring something out, they take their time to show me what to do. They stay until it’s done.

I compared ADT to a couple of other companies when we moved, but ADT was more recognized and the price was roughly the same, so I went with ADT. Their customer service wasn’t just trying to sell. They asked about my needs and said, “Let me see what I can fit you into.”

I just got ADT a few months ago and I love it. The customer service is really good and the rep was very pleasant and informative. I would recommend them.

ADT customer service is excellent and I’m impressed with their quick response. I would recommend them.

I’ve had the system for a long time. The installation was good but the installer put in sensors that he wanted rather than what ADT usually uses. These are flat and very small. If I need to replace them or if I go online and have questions, the reps can’t answer. So I needed another sensor for a different door and they sent me one that’s completely different.

The little interaction that I’ve had with ADT are fine and we’re happy. The system keeps my house safe and the quality is up to par. The reps are very supportive too.

When I bought the house in November 2021, ADT was recommended to me. They came out and did everything because the house was a brand-new build. The only thing I added was a security camera in the backyard but everything else was part of the package. The price is okay and the app is excellent too.

When we moved into the house, ADT had people out in the neighborhood, so we chose them. ADT people on the telephone try to help as much as they can. The response is excellent when I set off an alarm, and if we had an issue, they came promptly if someone indeed had to come out.

My camera works well and everything’s good. It works and does what it’s supposed to. I would recommend.

I learned about ADT through word of mouth. When I moved out here, there wasn’t that many houses and ADT was the main warranty provider. Their package is good and I’m satisfied with it. And I could use another camera for the back. They keep going up on the price, but other than that, I like it. I have good experience with them overall.

ADT came out to my condo for the installation of a basic alarm system which took less than 30 minutes. The control app is okay. I use it to arm and disarm the system. And that's basically all I do. Since I just got the monitoring service, I don't have any interaction with them unless I had a false alarm or something. They've always been helpful. When I was getting close to the end of the contract, I actually called them to find out what my options were, and they renewed my contract at a slightly lower price.

I've been using ADT for years, since I've moved into the house. Their customer service and the quality of service has been good. I never had any issues at all, especially when my alarm goes off sometimes. I press the wrong button, then the alarm goes off. Then I have to call them up and tell them. They're very helpful. Any time I'm having a problem with my batteries and to redo the alarm, they walk me through it. The alarm is pretty easy to use. The only thing they did, which I didn't like, was they gave me a free doorbell camera, but they wouldn't install it unless I pay $100. I thought it was free together with the installation. I'm not handy, so I returned it. I was so angry.

I have received good customer service from ADT over the 20 years I am with them. Their technicians are excellent.

Customer service has been great. They were very nice and got things done, but they were very confusing, especially with the payment plan, because we didn't know certain things like who we were working with. Eventually, we finally got the ball rolling. The installation team was very knowledgeable. A lot of times, However, when we come into the house and the alarm is on, it doesn't come on until we're halfway in the house. It's supposed to alarm as soon as the doors open and someone enters the house. We don't know if it's the batteries or the sensors need changing.

I received a low battery warning, and my control panel stopped working. On 5/14/25, I called customer service, and they told me I needed to take the battery to an electronics store. After visiting three different stores with no luck finding the battery, I called customer service again and asked if they could mail me a replacement. The agent placed the order but then launched into a sales pitch for Asurion. I politely declined multiple times, but she kept pushing. I finally had to hang up.

Some ADT representatives were doing the rounds in my neighborhood when I moved in, and I immediately signed up for the service. They came back to install it and it’s been good. I’m very satisfied with the package I have.

ADT is simpler than the previous service I had. Their customer service is also good. I was kind of impressed that they would help me troubleshoot it over the phone. And then they would mail or FedEx the needed components for the repair. And that worked really well. And when I set the alarm by accident, their response time was fine.

I’ve had ADT for maybe five years, and they’ve been pretty good and helpful. They were always able to answer our questions. And for the most part, everything is working properly. Their online service is also easy to use. Their price seems to go up a little bit every now and again, but it’s all right.

I’ve had ADT for a lot of years now. The customer service is excellent. The operators listened to my concerns and came up with a remedy that solved my problems.

I've used ADT for my business and my house for years. My favorite feature is their timely fashion of showing up and doing their job. And whenever I have had to speak to anyone, it was great. I have no problems.

The last issue I had was one of the sensors being replaced. At that time, I had all the new batteries put in. Everything’s working fine now and I had no complaints. I like the doorbell camera where I can see who’s coming to the front door, and I had no issues with the quality.

I had Power Call and they merged with ADT when we built our house, so I just stayed with them. The response time could be a little quicker. When we set it off by accident, by the time we got it turned back off and sat back down, they called, so it wasn't that bad. The customer service reps were very experienced and friendly. Every time I've had a problem, they were always on time when the appointment was to be. I have no complaints.

We've had ADT since we moved into our house. It's all set up in here and it's been okay. We had a wired-in smoke detector go off and we could not get it to stop. The battery was dead and we could not get it to stop beeping even after we took it out. We had to contact ADT. We weren't terribly overjoyed when we found out that to replace it, was going to cost us over $300. It was ridiculously expensive, and it had to be done by a service representative with a minimum $100 house call. Another thing was we never had the technician. It took another phone call to bypass that one smoke detector in our house in order to get our system back online, and that was a major effort. We no longer have that smoke detector connected.

I’ve been with ADT for about five years. When we bought the house, it had ADT and we kept it. I'll tell others I’ve had no problems with it.

When we moved into our house, the gentleman from ADT, a well-known name, came to the front door. I like ADT’s system and it seems to work well. It gives me plenty of options. My husband lost his little emergency device that he wears around his neck. They were very helpful in getting us another one. Of course, we had to pay for it, but when it didn't show up the first time, they tracked it down to make sure we would get it the second time. That was very helpful. Also, my husband set it off in his sleep, and they called immediately to make sure everything was okay. I was very impressed with how quickly they called.

Called to cancel because I got a different company. The employee put I called and said not to charge my card because there was a problem with my card, which was not true. Of course now a charge showed up for two months with them saying they cannot refund my money. This ** company train their employees to do anything they can to get extra money. The one thing they do not do is provide good customer service.

Let the consumers beware of ADT fraudulent billing after termination of service with the company. I have been with adt for over 8 years. I terminated my service and auto billing May 30. Adt auto billed my account for another 2 months in advance without providing a single day of service. I complained this fraudulent billing to their billing department. However, they refused to credit my account back for the fraudulent billing for unprovided service. I was left with no other choice but dispute the fraudulent billing with my bank. I do not recommend adt to consumers looking for honest and reliable home security services.

Never never never again. ADT is a completely predatory company. The sales pitch was done very aggressively. When I tried to cancel within the 3 day waiting period, I was told that I could either wait for 150 minutes on the phone or be called back the next day. They never called, and when I tried to call in, the wait time stretched past their open hours. It was impossible for me to cancel within the three day period. Then you have to buy out the rest of your contract, but we didn't have the money at the time. The sales rep didn't even deliver all of the equipment in my contract. So it sat unused for a year while ADT billed us. The one time my wife turned it on when I was on a work trip, there was a false alarm at 1am, waking my wife/newborn, and having the cops come check things out. Don't sign up with them. It's not worth it.

Very disappointed. Poor service. Expensive 3 YEAR Contract for State Farm "discounted" package which only monitors door l, smoke alarm and water leak. I signed up after having my e-bike and utility cart stolen off my carport. State Farm covered - deductible and told me I would get a discount if I had a security system. I had gotten a quote a few months before that included video surveillance. Sadly package installed did not contain what I needed and is too expensive as an add on. It was right before Christmas when I had it installed and with holidays the 3 days free cancellation passed before I realized this service was worthless for my needs and way too expensive - over a thousand to upgrade for exterior camera plus additional monthly fee. Over $400 to cancel.. Stuck in a worthless contract. Don't make my mistake. Don't use ADT.

Does anyone know where I can file a complaint about this service other than with them? I have incomplete service and they refuse to finish the installation free of charge. The house was in construction when they come for They came to do the installation and well, they didn't do it as it should be. Now that we're moving, they want to charge another fee to finish installing the cameras and so on. It's not fair. We've been paying for a service without receiving it, and yet they still want to charge more.

Horrible experience!!! I do not know how they treat their customers that badly. The sales person (RAJ **) lied straight to my face. Sold me something I’ve not asked for, then ignored my calls and texts, ignored voicemails from his colleagues. Technicians who came to my house to solve the issue! Customer service is a waste of time. Just keep on transferring you from one department to the other. What a headache and a scam. Please avoid and save yourself some time and money.

NEVER AGAIN! I overpaid them by accident on automatic billing. Their service rep could care less and kept speaking over me, didn't let me speak to manager and will NOT REFUND ME MY MONEY. Honestly the big companies keeping money from us like that.... Should be ashamed of themselves.

I’ve never had any problems with ADT. Everything’s worked with me. Sometimes I would think I turned the alarm off, but I didn’t. When the alarm went off, their response time was very quick. Any time I’ve called, they have been terrific and helped me out with any little problem I’ve had.