ADT Reviews

I’ve been with ADT for four years now and their customer service has been good.

I've had ADT for a long time. I've had upgrades and had to have the batteries replaced in the CO2/smoke alarm. I put new doors on my house. We had sensors, and ADT's customer service team tried to walk us through that on Zoom, and it wasn't going well at all because we had to do something and put the battery in. I ended up having to pay them to come down and do it, which did not make me happy at all. Also, we had gotten cameras all the way around outside, and a Ring doorbell, and it doesn't work because my house is brick. While it was not their fault, they should know about it. A lot of people own brick houses. It's kind of frustrating.

My experience, so far, with ADT has been good. The system has been very good. It's pretty accurate, and I can control it from my phone. So, if I need to set it or disarm it, then I can do it from my phone. There's also a fire alarm connected, so anytime there's smoke in the house from cooking, it'll go off. They always call immediately to see if everything is okay in the home. It's usually due to the stove. They are very responsive. Overall, ADT is there, and I know it's connected, I know it works, and it gives an added sense of security.

We don't activate our ADT system that much because we have dogs in the house. I haven't really had any problems with the system. We had a couple of failures on some of the sensors and they were repaired at no charge, so we're satisfied with the services overall. Customer service-wise, they're very attentive to the issues if you call them, so I'm very happy with the explanations they give me.

I was referred to ADT by my Realtor, and I've been with them now for almost a year. I like the notifications about what's in my yard versus animals and vehicles pulling up. I like the security of knowing that it's on. I feel protected with the sensors. I'm overall happy with this system. The cost for what I'm getting is extremely okay and affordable. The installers were very professional and very knowledgeable about what they were doing and about all the products. They didn't leave a mess. I didn't even know that they were here installing the system. It was fast, efficient, and I'm happy.

I'm satisfied with ADT in the four years that I’ve had them. The techs they sent out were great individuals.

I've had ADT since '73 and their customer service has been all right. It depends on what the issues are. Sometimes, they can't seem to take care of the problem, even though they try. They're gonna have to send you to a specialist, and then the specialist has to make the appointment. I have two different cameras in two different locations. I seem to be very happy with the Nest camera. I'm not sure how they can get that in both locations. I recommend ADT overall.

I've had ADT since 2001. They do a good job. The fact that I've had it for almost 24 years says a lot. Our system has not been upgraded and it all still works perfectly. I couldn't figure out how to disarm an area when some of the sensor alarms went off because the batteries needed to be replaced, so I had to call ADT to learn to do that. Thhrough the years, they've updated their records. They only showed me being a customer about half the time I've been there, but I have my original contract from 2001. They must have upgraded us. I discussed that with them a year ago. I was gonna get rid of my Ring camera and have a camera system put in from them. They sent a representative out who was very helpful. But his suggestion was, instead of my Ring camera, there would be a camera mounted that would pan the whole court that I live on.

We've been ADT customers for 25 to 30 years. We like their consistency, quality, and responsiveness. Also, the system works. It does what it says it's gonna do. I'm a satisfied customer.

After a great deal of research I settled on ADT as my provider for home security systems. Having installed and managed systems like these in the past, in my home, I was excited that this system was designed to allow for a simple installation and then expansion to a more complex solution over time. I was a little put off by the z-wave only platform, I have a number of Zigbee sensors I was planning to incorporate. However, I decided to go with ADT anyway but start with a scaled down system in order to get the basics in place. I ordered the basic system and it arrived within five days. After setting up a few sensors I decided I would order more for another part of the house. THIS is where the problems started!

The customer service of ADT has been great. But since having it, I've been disappointed a few times. A couple of times our life could have been compromised because the camera wasn't picking up people that were coming to the door. When we called to find out why, they couldn't give us any answer.

I knew I wanted a system in my home, not just to monitor my home, but something that would notify authorities in the event that something would go wrong. I had looked at the possibilities of putting in my own security system or CCTV. But I wanted something that had stood with a background and a reputation of keeping people's homes safe. At the time, my kids were young, and I wanted something to protect them. And I thought that that was ADT.

I started using ADT because I was a customer of Protection 1. They got swallowed up by ADT. I've heard of them before. I saw their signs. I wanted to switch over from Protection 1 to ADT and it just took a while. Now, I've had ADT for two years. I like ADT very much. I have a detached garage where I have sensors on the windows and doors. What I wanted to get was a separate siren. I have the one inside the house which is nice and loud, but I have nothing inside the garage. Should an intruder break into the garage, he would have no idea that the alarm's gone off and I would like to let him know. So, I looked on the internet and I found that there was an alarm. There was a siren that went to my system that would work very well.

We’ve been with ADT for 8 years now and their service has been fine.

We've had ADT since 2014. I like what it does especially when because I got teenagers in the house, and I can tell when they come in and go out.

I never received a response from ADT in reference to the below email. February 2024 when I paid my past due bill I was making a partial payment. I inadvertently paid it 2x. I called and spoke with Abbott & Costello. I explained the error to one of your CSR's and that the additional payment would put me in overdraft. This CSR scolded me for not calling sooner and told me the payment has already been posted to my account. I told him that it is in a transaction status at my bank. Of course he stuck to his story. The second CSR told me I could not have one of the payments back. I said since I paid you 2x are you in the process of refunding the excess payment he said no, we will use that for your March payment. The 1st CSR was wrong, and the 2nd CSR was ridiculous. Their delivery of the message was horrible.

Right now, I'm not able to use my cameras. I don't have Internet service and when the technician installed it, he said to get a hotspot because we're out in the country. And since then, I'm having a hard time reconnecting to our hotspot. 

I needed some company that would be connected to the city police and that whenever something happened in the house, because I'm going through a very high conflict divorce, and there are restraining orders. I needed to have the safety of a reliable company like ADT. I went with them and I’ve been with them for two months now.

We’ve been with ADT for three years now and the performance of the system has been fine. I'm not too tech-oriented and we manage. My favorite thing about having ADT is the thing with the door locks, that you can lock them from your phone.

ADT’s service has been good. Whenever I've had to contact them, people have been very helpful. I had an issue with the batteries not too long ago. One of the sensors, the magnet fell off the door. I had to contact them recently and it was good. I also use the mobile app and that helps, too. For their price, it's been good. I'm pleased with ADT.

ADT is very prompt. If something goes wrong, their reps call. My back door was open, and the rep called and told me it was open. But my grandson was here. The system is fine. It's just that I had another company and ADT bought them out, and ever since then, I have not been able to use the alarm on my cellphone at all. The app was working good before the company was sold out to ADT. Other than that, I'm happy with ADT.

We’re satisfied with ADT. We’ve had it for years. At one time, we had it downgraded because we live in a very safe neighborhood. I don't even think there's ever been a break-in up in this area. We feel like we have everything we need. If somebody breaks in, the alarms will go off. We recommended ADT to our daughter and her husband. And they have it down there. Theirs is more advanced than ours.

ADT has a good reputation and we got set up with them 20 years ago. We learned about them through USAA. So far, the service has been fine and their customer service has been very satisfactory. Their equipment has been easy to use and the price has been great.

Be extremely cautious when dealing with ADT as a whole. This company and its reps will give you false information when signing up. Will tell you that your contract is for x years. Have you Esign on a small device and then you're locked in for more years than you bargained for...It's the only way this company can make money. They are extremely shady and will add tons of fees onto what they tell you as well. Buyer beware.

My doorbell camera stopped working, and it took hours just to reach someone for help. The support process was frustrating, unresponsive, and ultimately useless. Still no resolution. Very disappointed. Their service is honestly one of the worst I’ve experienced. I would not recommend this to anyone save your money and avoid the hassle.

I was contacted by your Associate Grace on Friday July 11th. Grace notices that my ADT alarm service had been disconnected due to non-payment. She also had noticed that I had made a payment of $360 in an attempt to try to bring the account current. Long story short, when Grace contacted me. She stated that she could restart my service, waive the $900 dollars for collections, refund the $360 back to me and reduce my monthly bill from $71 to $59. I was so Happy and Thrilled. I looked at this reset as a fresh start. Grace was so kind and very instrumental in restoring my service. This isn't enough recognition for what Grace had done. Thank you so much from the bottom of my heart. The Tampa Florida location is really lucky to have Grace on their team.

We signed up for ADT in 2020. Over that time we have numerous issues with the cameras. I would tell you if you are ok with foreign call centers that demean woman you are good to go. They will treat woman like dirt. We have cancelled our service solely due to the fact ADT doesn’t care about who they hire. Your safety and personal mental well being matters. We canceled.

Review of ADT Customer Service and Installation Experience. I’ve had an extremely frustrating experience with ADT that has been ongoing since February. A technician came out twice — The first time he claimed the issue was a malfunctioning camera and mentioned something about the doorbell voltage, even though everything was working fine, including the Wi-Fi signal. He ordered a replacement camera, but then canceled two different follow-up appointments. When he finally did show up again, he stayed for just 10 minutes and told me I needed to hire an electrician. At no point was I asked to sign anything, nor was I informed I was being charged. Yet, he falsely reported to customer service that I refused to sign — which is a flat-out lie.

What I first thought was an answer to prayer has become one of my biggest nightmares: ADT! I was looking for a better deal than I had received in the past w/ Vivint for my elderly mom’s home 2 hours away round trip after she became a nursing home resident due to dementia. If anyone had known then what I know now I would have gone w/ a home security business where you are not locked into a two-year contract for a highly overrated & overpriced product. Oh well, coulda, shoulda, woulda.

No problem with the service, but when my wife and I tried to cancel service, it was a true nightmare. They had you go through a long series and questions and deals they would offer if you decided to stay with them. And to top that off, they did not communicate to us that even though your billing cycle was to end on a certain date, your contract goes beyond that date. We received a notice that X amount was still owed and then was given no explanation. 2 weeks after we received final notice, they sent the amount due to collection. There was no one ANYWHERE!!!!! you could talk to in the United States to help. Never ever will I recommend this Co.

They screw you over. You get lied to and get stuck into a contract you don’t want. They don’t give you enough time to actually use the system to see if you really want it and before you know it you are locked into a contract they you decided you don’t want.

I moved in this house last fall and I feel very secure. I have had ADT for nine months and I had an issue one time. The system went off and I had service quickly, but there was no smoke. ADT tried to reach me, but instead they reached the fire department which came and there was nothing found. I've only had ADT a brief time, but I would tell people that if they need something or would need to change, they could certainly try it. If they don't find it too expensive, then they could request being set up for their home.

The absolute worst service on the planet. After being a client for 20 years I opted to add a new business alarm system and after learning that they had me sign a contract (that I did not read, but thought it was just about accepting that the work was done, but still-my bad for not reading) and now learn that it was a 3-year contract! Unacceptable! I would never had signed that had I known. To add insult to injury, when I need a technician to come out a second time to correct something they caused, my only option was a window of 9-5! Are you kidding me? The final blow (and reason for cancelling) was that they never informed me that they were installing an antiquated system that lived on an app that I can't control all the functions I need to from the app or laptop. I must use the keypad to add codes, delete employee codes, etc. Had they told me my options, I would have gotten the upgraded system/app.

I feel compelled to share a critical warning about ADT, which I have found to be an incredibly untrustworthy and unprofessional company. From the start, they employ manipulative tactics to lure customers into their services, often resorting to lies and false promises. Once committed, the level of honesty drops even further, and it becomes clear that transparency is not within their vocabulary.

Just had an absolutely horrible experience with ADT. I tried multiple times to cancel the service and multiple times customer rep would apologize and offer me a gimmick to keep the account. Ultimately I agree and they charged me $60 over the agreed amount right there following month. You always have to spend hours trying to resolve an issue which ultimately just stays unresolved.

I am a customer for ADT since 6 years, first time I got their services was year 2019 and I really liked the security system, then I moved in 2023 and my services was relocated with a different system which was self installation, but I wasn't told that I was in Contract again with them. I didn't like the new system we got and wanted to cancel the Subscription, upon calling I learned that I was again in Contract with them and if I wanted to Cancel I had to pay $300 something to cover the contract and cancel. Few months ago I called again to Cancel and was told the same thing to pay a hefty amount, the lady agent told me that my Contract expires this July 2026, I called today 7/15 to cancel and to my surprise my contract doesn't end till next July 2027.

I will never use ADT again. I was a loyal customer for over 5 years even though they doubled charged me for 2 years I still kept them. We recently moved and cancelled our service then they charged me over $1200 for the remaining of the contract even though we cancelled well in advance. They have secret charges they don’t tell you about and glitches in their system. They never have the correct address if you move. They have a backhanded practices and you are better off if you invest in your own personal security system that you know upfront what your charges are. That way you will know all the costs and you won’t be surprised by any backdoor payments or charges. If I could give you no stars I would.

I have had ADT Since the original panels came out and that tells you how long I have been a loyal customer but recently I have really found out just how deceptive ADT truly is.. My system went down and ADT has left me hanging now for over a month.. They schedule and they cancel over and over again then finally a few weeks later a technician shows up out of nowhere and then tells me that I need to pay him to be here. This ADT company has really lost their credibility over the years and so much fraudulent activity goes on behind the scenes yet fraudulent to the customer at so many levels.. ADT is definitely a security company that I would not trust and their customer support satisfaction overall is zero. ADT definitely does not have the customer's true interest at hand.. Don't fall for ADT scam!!!! They are not on your side!!

To whom it may concern, I an ADT security system installed back 14 months ago, and my system has been not working properly. I've been having "cellular failure" coming on my screen for months now. I've contact ADT numerous times, and technicians came out twice but no resolution. It ended up that they want me to purchase a whole system because cell service is bad and that they had nothing to do with cell service and I would have to take that up with Verizon or ATT who provides the cell service. So I told them if cell service was bad, why did ADT continue to install this system, if it wasn't going to work. They told me that they only provide the security service, that they had nothing to do with the installation.

I’ve been with ADT for six years now and their customer service has been good. The reps were great. They got me to get more stuff that I didn't know I needed. I had an alarm system at my old house. I was just moving what I had to the new house. I was gonna cancel it because I wasn't using it at my old house at all. They did a really good explanation of the system, and what I should get and how to use it. Then I purchased additional sensors as well.

Some of my relatives have had ADT and they were happy with the service. I decided to go with them, too. Their customer service representatives have been excellent. The system meets my expectations very well. ADT responds very quickly to anything that happens, and I'm very happy with it.

In one word, it is a trap. Do not fall for this. After I reactivated my existing system, I realized after 4 days that this system is useless. And when I called the ADT customer care, they asked me to pay 2-year contract fees if I want to terminate the contract. They misguide you at the beginnig until you were signing the contract. Best way to make people fall is not giving the correct information which each user should be aware of. They will not even talk about 3 days period from the time you signed. I have switched off the system because just junk. Open door, Close door. Arm/Disarm. This is what I can see on my app. Self monitoring apps are better than those useless customer care and 5-6 supporting centers ADT talks about.

I like ADT's product. I haven't had a problem with the system. I've been with them a long time, and they sent me something for being a loyal customer. It's an outdoor camera. I'm in a condo, and I can't put it up. I'm trying to get ahold of ADT to send it back because it's just sitting in my kitchen. My condo association won't let me put it up. There's nothing I could do about it. I own the inside of the condo, but I don't own on the outside of the building where I'd have to put it, and they don't wanna be responsible for it in case there's a hurricane and it gets knocked off. Another thing that bothered me is when Xfinity, which is part of this complex they have with the condo association, upgraded their 5G, and ADT was not ready for that.

When I first got ADT about 15 years ago, as soon as you open the door, the siren would go off. One thing I noticed now is sometimes I forget and open the door, and the siren does not go off sometimes. This morning, my son was over here. I had my alarm set and he opened the door, and it didn't go off right away. It went off eventually. Other than that, I haven't had any problems. I'm retired so most of the time, I'm at home. I still do need that added security when I'm away from home.

I bought ADT in December and now their equipment is failing. They want me to pay a service charge to see why their equipment isn't working properly. The online assistant Parker D. disappeared for 30 on our chat when I stated that I'm not paying them to see why their crappy equipment isn't working. I called ADT and as of right now I've been on hold for 25 minutes. This company is very frustrating and unprofessional. If you're thinking about a home security system, get it from somewhere else. It's great when it works, but when it doesn't you'll wish that you never dealt with them.

I saw signs in other people's yards and when we purchased our home 25 years ago, we continued with ADT. Their price keeps escalating, but the customer service is good. We had them come out once in 25 years. I would tell people, "We had no major issues."

I knew about ADT, and I always heard people say ADT was better. I've been with them for about four years and the customer service has been good.

ADT was the only one I was interested in and when I called to set it up, the customer service was very good. We’ve been with them for close to two years. The experience has been okay so far, and we haven’t encountered any problems. We were supposed to get a discount, though, and we never received it.

Being a customer for over 10 years and paying a monthly fee, this is the last thing you expect as a customer. ADT panel stopped working, called ADT and technician couldn’t figure out the issue, sent me a video for me to DIY open panel and reset it, really? That didn’t work, asked for a tech to come to my house. They are charging me $55 for that. Technician came but now is $165! Labor + assessment, when they knew what the problem was!!! So I got charge the wrong and expensive repair fee and it is a malfunction of ADT panel!!! This is unbelievable!!! This is what we pay a monthly service fee… isn’t it? Closing my account with this company and moving to more reasonable customer service company. Thank you ADT for your NO customer service

I was an ADT customer for over five years and gave them a fair opportunity to re-earn my business after moving into a new home. On July 1, 2025, I was quoted a detailed, written proposal by ADT representative Leslie ** for a home security and camera system totaling $3,904.84. This quote was clearly marked as valid through July 31, 2025. I accepted the offer four days later, on July 5, and confirmed my intent to move forward. However, I was shocked to learn shortly after that the same system, with no changes whatsoever, had increased in cost by over $1,200, raising the new total to over $5,100. I never authorized or agreed to this increase. It was a classic bait-and-switch—and completely unethical.

Absolutely terrible service. Firstly the equipment is untrustworthy. I experienced several instances of packages being stolen and the doorbell camera not capture the event. I was told by ADT to move the camera closer to a WiFi source as if I could relocate my front door. Their pricing and contract lengths are egregious in addition to service associates not disclosing ending contracts resulting in you paying the full contact amount when cancelling this horrible service. I sold my home and the new owners took over the service yet ADT took 1200 from my account for cancelling.

My experience is always nice with ADT and I have been with them for probably 20 years. Overall, we’re fine with the service because the customer service is good.

My family has actually been with ADT for over 40 years now. It’s always been a very positive experience whenever we interact with them. For instance, we had an issue with one of the components, and they sent someone out very promptly who handled it very efficiently.

I received a pamphlet from my builder, and they offered me some incentives on equipment through ADT if I took them. I got them in January of this year. The sales reps were all very knowledgeable and they weren't pushy at all. They went over everything with me and they answered all my questions. I was really impressed with them. The system is easy to use and I've been really happy with it.

ADT is fraudulent company. They use other small companies and no one is accountable for anything what they told me. If I want I can cancel in 6 months. Now somewhere in the DocuSign they mentioned 36 months and I couldn’t read that all agreements and sign it. I have to pay three years 75% if I want to cancel and only that I could read that tens of pages contract now. I should pay 3 years amount. Seriously they’re fraud! I couldn’t find a good source to give ratings. Please first check in the market and I recommend to never use ADT. They are fraud. Mark my words. You’ll regret it.

We had been burglarized sometime in the 2000s and we went with ADT to get our own security. Our experience with them has been perfect. Very quick problem-solving when we've had battery issues. The few times our alarm has gone off has been false alarms, but they're very rapid to contact us or the police when needed. I like knowing that the alarm is there, just the presence of the security system is enough for us. We're no longer worried when we leave the house. At least with the signage, I don't even think people would bother trying to come in again.

I’d recommend ADT to my friends. They’ve been really good. Getting a rep out here has been easy as well. One of the techs came here one time and showed me how to do some stuff that I didn't know how to do. My favorite is the recording on the camera feature. My sense of security has been good since having those cameras installed.

I was with my previous service for many years. But when the system went down, they said it would take three weeks for someone to come out and look at it. At that point, I had heard of ADT. That's when I switched and they came out immediately. I had to put them off for a day, because they wanted to come out the next day. But the ADT rep installed everything in one morning, and I was all set up and ready to go. I use the system for monitoring the house when I go out. I'll set the alarm through my phone, and then I turn it off when I get back.

We had some illegal activity in the neighborhood, so I decided I needed to get a security system. I went with ADT and so far, the experience has been good. We've had it for quite a while now - for 10 years. I like the responsiveness when I call with an issue. They solve it with me over the phone. Recently, we were having some problems with having to replace batteries and all got handled over the phone.

I had gone into default for a minute 'cause I had lost my job. We had ended up paying almost $3,000 to pay it off. The debt collector and ADT was not on the same page. It took me two months in order for them to get it correct. 'Cause they kept saying we owe them money when we didn't.

Things are pretty good with ADT. However, right now, I can't even use my system because I couldn't remember my password. I wanna know how many people in this country remember all the passwords for all their things. It's just crazy. You get one letter or one number wrong, and then they lock you out. I've been locked out for over a month now. I haven't just called them yet to try to fix that. But when they were over here doing some repairs, they were excellent. My experience with ADT is 10 most of the times, but sometimes, it's just a 1. It's just up and down. It's tough when you're paying the bill and you can't even use it. But it's nice that I can look at what's going on on my property when I'm not home.

It was 2017 when I had an ADT rep come over to my house to install the equipment at my home because my husband passed away eight years ago. I'm home by myself and my siblings wanted me to be protected by ADT security system. Plus not only that, I had something stolen from my backyard, too. I reached out to ADT and the experience was fine. Everybody’s been great. I have a camera on my porch and I also have a camera in my kitchen facing my back door, so any time I have a technical issue with the camera, if it happens to be down, the technician is able to reboot it on their end when I call. They're able to assist me on that. I'm happy with their service.

ADT’s customer service has been excellent. I’ve been with them for a long time and their service has been good.

Any time I call ADT, if I've got any kind of issues, they're just Johnny-on-the-spot to help me. I've been with them for 35 years now and at the time I started, they were the only security thing around here, so I went with them. The system is exactly what I need and I haven't changed it since I've got it, except for updating to this keyboard when they went to that. Having ADT makes me feel secure at night when I go to bed, because my husband died, and I'm out here on our property where I have no neighbors. I know if somebody were to open that storage room door out here where my car is parked, the alarm's going to go off. I also know if they were to mess with my front door that comes into the front of the house that the alarm would go off.

ADT was already in the home that I purchased. I called customer service and that was very efficient. I also interfaced with the technician who was sent out here to install the system and set it up for me, and he was very efficient as well. It's been a little over a year since I got ADT and I feel well-protected. The system has been excellent. I like the ease of using the system. I use my Google Assistant to arm and disarm, which is very convenient. I like the capability of doing that. I would certainly tell friends and family to consider ADT and say that it's a very good product and I'm very pleased with it.

I've had ADT for so long and I like the security. I have the basic doors and motion sensor, and the features are all good. The bill is a little high for me right now, but I'll deal with it.

I was getting ready to get Ring Security, but then ADT lowered my rate to be competitive with that. So, I stayed with them because I appreciated the service in the past. They're very good and the service package is great. I like the security of knowing that ADT, somebody that's reputable, is monitoring my house when I'm not here and when I'm here as well. I've stayed with them all these years and I would recommend them to others.

I saw ADT's commercial, then I called them. So they came in and installed the security system for me. I've been with them for four years now and so far, I've had a great experience with them. They're very reliable as far as if I need to get in contact with somebody, they're always willing to help. The system's features are all functionable. Whenever something's out, I call ADT. They come right away and resolve the issue. So I rarely have any issues with the system. It's doing what it's supposed to do and it notifies me when need be. I'm satisfied with ADT and I'd tell my friends to get it.

I've been using ADT for 14 years. I use the system when I go on vacation. It could take seven weeks, sometimes two. But when I go out locally, I don't use it. I used ADT's customer service a few times.

I was in Maryland for 50 years, and I had ADT when I was there, to protect myself in the house. If people try to break in, that thing's gonna go off. Besides scaring the hell out of me, hopefully it will scare the hell out of them and they'll leave. The system is simple to operate. Whatever you put in behind the code, it's the same way to turn it off. For customer service, it's simple. The reps ask for my password, I give it, and I'm right there with them. I state my problem, and they'll help me if they can.

I've had some issues, but most of the time, my ADT security system works. I've had it for 10 years and it's expensive, but it's been the same for the last three years. Twice I had somebody come to have the Ring doorbell put in. But I put in three different ones and it still never worked, so I just made them take it out.

I went with ADT since I was more familiar with their name, and in the 20 years that I’ve been with them, the customer service has been good. When I had someone come out, the cost was what they quoted or what I expected. There were no surprises. I recently relocated and the new system I got is all Wi-Fi. The equipment is reliable and I'm satisfied, just not with my internet service. I'd have to change carriers, and do some electrical underground wiring, and I'm not ready to commit to that yet. ADT needs to have good Wi-fi because it’s going to Google and Wi-Fi.

I first had Brinks when I first moved here from Illinois. But relatives and family members had ADT when I first moved here, and they are well-known. So far, I've had ADT for a number of years and everything is going extremely well. In terms of their equipment, I feel comfortable with it. I also don't have any problem, though I'm not a highly technical person and I don't even know 100% how to use the total system.

I've been with ADT since 2023 and I've found their customer service to be good. The only thing I don't like is if I'm having problems with my ring camera or my inside equipment, I have to pay for somebody to come out and service it. I don't feel like I should have to pay for somebody to come. The times that they did, the ADT customer service people gave me a credit. So, they accommodated me, but I know they're not gonna do that every time if something else happens.

When I got ADT almost 10 years ago, it was the best option for me, and the system is still working good. I've never had an issue with the representative I speak with as well.

Sales was exceptional and the service installer was always exceptional too in all my experiences. I got a new system and everything's fine. I like the remote access, and I can arm and disarm the system. I feel very secure. ADT is a popular alarm system. The name alone is well-known, and I highly recommend it. I put them in contact with somebody.

Sometimes I'm happy with ADT but sometimes I'm not. When they come to sell you on the unit, they tell you, “We'll take care of everything. Something goes wrong, we'll fix it. Mo charge to you.”

We’ve been with ADT for 10 years now. I like that it offers a camera. I also use their app but lately, it’s been off and on. The camera would not record anything, and then I have to reset it. I've noticed that I have to call every couple of months to have them remotely fix it even with me troubleshooting it already. Their customer service has been fine. They help me out with it, but I don't know if it's just the system, because it's been pretty old. It's been a couple of years since it was initially installed so maybe that's why. I also hope that they would charge less. I would be happier with that.

I have enjoyed having ADT and I've had them for a long time. Their service has always been wonderful and their people are so good. When my battery quit working, they were very kind and helpful in getting it going again. Whenever I have a problem, they get it fixed. They tell me what I need to do and help me understand. I have an old system, but it works very well for what I need and I'm very happy with it. Any time there's a problem, they call me.

We've had ADT system in our house for four months now. The installation didn't take long. They talked me through the steps. But two of the sensors have come off already and I've reattached them. That has not been a good experience. But when I’ve had alarms go off, they would call quickly. They've been professional.

For the central alarm smoke detector, I was given an orange cover. When I cooked, I didn't knock off the smoke detector and it would cover in this way. Cooking smoke wouldn't cause an alarm. What transpired was, unfortunately, our dog ate the top and it no longer fits. I called ADT customer service to say, "Is it possible that I could purchase or you could send me a new top for the smoke detector? It's an orange smoke detector." After several calls and several conversations with people, they said, "No, you have to buy a new smoke detector."

I’ve been with ADT for 30 years now. Their customer service has been awesome every time. Their techs have been incredible, pleasant and knowledgeable as well. I love their service. I am very happy with ADT.

I've had service with ADT for about nine years, and their customer service has been extremely good. So far, my experience is good.

I've been protected with ADT for 20-plus years. I've had not a bad experience except when different things went wrong and I couldn't fix it, but they finally sent a man out. I'm on a fixed income, so I didn't get the cameras. I'm a senior citizen, so I can't qualify. Nobody has extra perks for old people. I did get a discount, though. I just can't afford the prices to go up. That would be the only thing that will make me not have ADT.

The young ADT tech who came out recently was wonderful. Being that I don't have a lot of technology knowledge, he was quite thorough. I’ve reached out to ADT to speak to them about my issues with batteries. The first time, the service person explained why I might have been having problems, but I thought he was going to handle replacing them. I wasn't even aware that there were batteries that had to be replaced. Things were working when he left. That was in the winter. Since then, it has started again. I even get messages on the system about checking the batteries. I called again, and the young man tried to help me on the phone. He said if I needed help again, to call back. I just had not had a chance. But the gentleman was very respectful, helpful, and he answered the questions.

I've had ADT for five years now. They're courteous and helpful. The times that I kept my daughter's dog and she accidentally set off the alarm while I was gone, they were lovely. The police came. I've had a pleasant experience with using them.

ADT was offered to me and I got the doorbell camera. I tried zooming it out more but the there are trees in the front and when the wind waves, it triggers the doorbell. But other than that, it’s alright. I use the phone app and it’s good. I'm looking for some cameras, but I can’t get them. The price is ridiculous.

ADT was recommended to me and I would recommend them to friends and family. The customer service has been excellent and the reps are outstanding to work with. We’re getting accustomed to a new system and when I had questions, the reps were extremely responsive and provided great answers and feedback. They kept me in the loop.

ADT is a reliable service, protection of my home at my location. The current system meets my needs. Their response time has also been very quick. They've always been responsive when I call for help. Even when I had some physical issues, the technical support was excellent. I'm not the most technical-savvy person and they were able to walk me through to get everything back up and running.

I’ve been with ADT for three years now and the reps have been efficient, polite and accommodating. The system was a little overwhelming, though. There were a lot of facets of it that I didn't fully grasp. But they did a pretty good job of going over it with us.

It has been an excellent experience since ADT took over my old provider. I like the quick response time. Also, everyone seems to be very well versed in how to fix a problem on the call. That's been really helpful. I also know you can set and it automatically bypasses if something isn't secured. But I'd like to be able to manually go on if I wanted to bypass something. But I'm extremely satisfied with the service and I would highly recommend to anybody.

So far, the service of ADT has been great. I love my cameras. I have a sense of feeling safe, monitored 24/7. I'm very pleased with them. I do direct deposit or automatic withdrawal every month. And I haven't had to call for any problems as well.

The ADT sales representative I worked with was a pretty sharp guy. The installation was fantastic as well. The gentleman came in and within an hour and a half at the most, we had put in eight different points. All the features have been thus far fine. I haven't had any issues other than electric going out. None of the points have fallen off. I made a mistake in not one off, but they sent me the glue as well as the other parts to put it back up. It was rather simple. I've enjoyed it.

When we purchased our home we had contacted ADT for home security, from the time we had everything installed 6 years ago until now there has been constant issues! 1. Panel batteries that they claim last multiple years at $40 a piece went out every 6 months. 2. They put the wrong sensors on every window so that it was not even registering that it was secure consistently and led to the police coming out multiple times that caused our family a fine. 3. When their technician came out he told us that the incorrect sensors were installed for our style of windows and left notes for the company to replace them at no cost due to the fact that the system was installed incorrectly only for the virtual visit representative to say to bad and it’s not their fault and we had to pay for new equipment even though they admitted to putting in the wrong equipment

ADT secured this house before we bought it. So we just went with them and their service is good. They were right on the button when we set off the system by accident. The customer service was very good.

ADT was already installed when I moved in but when I had to talk to their customer service team, the service was fine. The equipment works fine too. But you always want it to be less expensive.

I’ve been with ADT for over a decade across three homes. When I moved in 2024, I requested a simple transfer of service. Instead, the rep pushed a massive, unnecessary equipment package, dismissed my existing equipment, and promised “no cost” while rushing me through signatures. We trusted him because of our long history with ADT. Almost immediately, the issues began; window sensors falling off, multiple false alarms with no dispatch, and even alerts tied to the new homeowners at our old address. It took days to fix, and repeated calls were met with language barriers, zero empathy, and no real help. Despite paying, our home wasn't even being monitored properly.

I’ve been with ADT for four years now and I like their price. Their customer service has been great as well. Everything’s fine with their system.

I've been very happy with ADT's services. Their reps always solve my problems, and I hope ADT never gets rid of them. I feel more secure talking to a human being than talking to a robot or doing everything myself online. My system is the best. I really feel very safe and confident having it. I like that I can set it from my phone when I'm away and I can disarm it. My daughter just put ADT in yesterday, and this is her second time. So, I do recommend it to people.

We’ve been with ADT since 1982 and their customer service has been good. It's been years since we’ve had anybody out here. And when we did, there were no problems. They fixed whatever may have been it. Everything works well for us. We're old people. It's a good service to have for us. It takes care of our needs. We pay 500-some dollars a year and we pay it at one time.

I would recommend ADT. I’ve had it since 2008 and their customer service has been good. They have responded to problems and providing the service that was needed for it when it was needed.

ADT has done everything we've needed and asked. All matters were taken care of. Our sense of security feels great. We like the protection possible with the alarm going off when we're not here. We're very happy with ADT. It's something worth having.

We were new homeowners when someone from ADT came to our house and we had a very good interaction with them. The installation was very good as well and we've been with ADT since October of last year. Overall, we've had a good experience with ADT. The only thing is that I never got my certificate so I could turn it in to the homeowners.

The ADT system seems to be working very well. It stays on when I leave and when I come back, it goes off. When I go to bed at night, I put it on the other part of it, which is when you're staying at home. I can sleep a lot better knowing that's on. Their customer service is very good. Whenever I've had a problem , I call them and they respond to it very quickly. They're always on top of things. So I'm very confident with them.

I've had ADT in the house for over 30 years now. The system is easy to use, although the keypad has been on about 20 years already. One time, I had problems with one monitor. The tech replaced it and he went through it really quickly.

ADT does okay. I've dealt with them recently. One of the sensors went bad and they sent me a new one. A technician called me. He didn't have to walk me through it but he helped me install the new one. He didn't come here. He called me over the phone. It was fine. I'm good on stuff like that anyway, but he made sure I did it correctly.

It has been a good 7-year experience with ADT. Their customer service, technicians and overall service have been good.

ADT's technical support is phenomenal. The guy was very patient with me. He was very professional and Knowledgeable. He was very nice and calm. He knew exactly, step from step, how to maneuver and how to go exactly from my situation. It was great. The problem I had was, I had changed my Wi-Fi password to my Wi-Fi, to my internet. Ad when I did that, it disconnected all the systems on the security panel. I was able to bring the door camera and other things. The only two things I had problems trying to connect back was the garage door to the panel and the deco porch lights. But it didn't take long. It was pretty good. They had to figure out what needed to be addressed and how it needed to be resolved. They got me to the right people. They got me to where I needed to be. When the guy took over from there, he was able to help me out in no time. I was back on and no problem.

ADT has been excellent. The only problem I ever had, which they fixed, was when there was an event with a false alarm, I used to get a call from a number I didn't recognize. I told ADT about that three times on a survey, and then pretty soon, when ADT called, it said ADT. So, I answered the phone. Overall, communicating with ADT has been very easy. I call and they answer, and whatever issue I have, they fix it for me.

I got ADT as a security system. I've had it for over three years and I've been satisfied with it. I love being able to use the Alarm.com app with it. Also, I've had to contact ADT when there have been some failure with the cameras and when I switched the Wi-Fi systems, and in both times the customer service was satisfactory.

Setting up my ADT was amazing. The best part to me is when we remember to set it. Also, it knows how many dogs are in the house. If you're not in here looking at the door, it's nice to know which door is opening. I get tired of hearing, “Back door”, but that's better than just the chime. The system is on three doors, and I wanted to change how one door sounded. I found out in a roundabout way that couldn't happen. I was told I can do it. However, I couldn't find it. I finally called somebody at tech support. They said, “No. We can't do that.” It's not possible, but it’s okay.

The customer service has been excellent in the 30 years that I’ve been with ADT, and the technicians they send out have been good. Overall, the quality of service has been excellent, too. Any time I’ve had an issue, ADT has resolved it.

I like the service. It wasn't hard for me to get it. I got answers straight up, and it didn't take long for me to get somebody to help out. It was very easy. I had the cameras set up but I electrical issues with my sockets. I had to get them replaced. When my system went out, ADT let me know how to get it restored back to the hub. They set everything up and running. I feel very safe.

I have been satisfied with ADT's services. The service personnel are professional, on time, and kind. I've never had anything but wonderful, good people. When I've called, they have always tried to help. They have taken care of what they needed to. I still don't know how to set up my service properly. The last time I did it, I made it make noise. I like it to talk to me. I know that it's on. I need to talk to somebody about it. I just don't have time to think about it. When I get ready for the fall, I'll have somebody come and teach me how to do it again. But everybody involved has been gracious. They’ve made good choices, because I haven't had a single person that I said, “Oh, my gosh! I would never have ADT because of that person.” I appreciate them trying to screen out the bad ones, and thank God I haven’t had one.

We had somebody else when we came to California and then, we went to ADT with the house and the church for a long time. The customer service has been excellent. The young men they sent here were respectful and knowledgeable about the information that we asked of them. They put the things over their shoes. So, they were particular about cleanliness.

I've had to have people come and look at both systems, and I've had issues with the CCP system. The technicians who came, and even when I called to ask questions, it didn't seem like they understand the problem that I was having. They denied that it could happen although I had proof that it happened. But the reps always answered whenever I called. If anyone is interested in ADT, it's best to go with the sensors and cameras.

ADT’s system is helpful and I can figure it out. If there's any trouble, they come right away. I've been with them for years and they’ve always done things that they said they would do. The service seems to be working for me. It is not terribly expensive, and I have the features that I want.

ADT was the only provider when we installed the system in the early 80’s. Our original system was hardwired and then, we upgraded to wireless in the 90’s. I liked the lack of wires but not the batteries. Replacement was not an issue but if the battery fails on one of the sensors, then the system cannot be armed. You can't lock out a single sensor. The customer service is good but you have to go through a chain of calls in order to get something done, which was one of the reasons that I switched. One of the original sensors broke and when I called to report it, they said they would have a technician call me. The technician called and said I would have to schedule for a service call. And when they do the service call, they can order the part. That call ended.

ADT's service is great as far as them calling the police. The system does everything it's supposed to do. But I have cameras in the back, and in the beginning, it could alert me if somebody was there. But they told me I ran out of somethin g and now, it doesn't alert me when there’s movement anymore. Then, I have to pay $100 for somebody to come out to be out here for 5 minutes to show me how to fix it. I'm not very tech savvy. All I need is someone to come out and service a few things. I'm retired and it's a pain, so I just keep my security system the way it is and monitor it from time to time. Also, when you have to call in and need service, it's almost like you're dealing with a salesman trying to get everything that they can get. For the battery and alarms, they charge you double the amount than if you go to the store and get them for.

I had one issue where the techs had to come out, but so far ADT has been reliable. In the over two years I’ve been using their service, the quality has been good and the cost is alright.

I’ve had a good experience with ADT. All the power went out recently. I called them up to make sure everything was okay and they said everything was okay after the alarm went off. I have no problems with the ADT system. It's like having a guard at the door. It works for me.

For well over a year I have had consistent problems with my alarm system working correctly. It will work for a few weeks and then there will be notifications on the keypad such as garage door, bedroom window etc. When these notifications are on the alarm cannot be set. After that the keypad will have a steady beeping at night. The only way to get rid of it is to unplug the unit which is located downstairs in the basement. Then I call someone to fix it, usually takes a few days. They come, charge 59 dollars, then it works for a few weeks.

Their equipment has not worked for three years, yet they continued to bill us. We were lied to, they didn't even know what Equipment they installed. I spent all day and spoke to 11 different reps in three departments. The worst company I have ever had the experience of being involved with by far. This review is from an 18 year customer. The last three, not by choice. They juggled us from department to department. HORRIBLE!

We received a phone call from ADT asking if we would like to renew our contract. We said yes then realized we haven't used ADT for years. We called back and reversed our permission to have a contract with them explaining that we should have been cancelled years ago. We were told that we could not be refunded the monthly charge as they could not find a cancellation but that there would not be a contract cancellation fee because we called before the contract took effect. We then got a bill with a contract cancellation fee which they refused to remove when we called. They are preying on an elderly woman.

CAUTION: The house was sold and the service was cancelled Jan ‘25. We are still being billed using the automatic payment plan as of July ‘25. We have had two long calls (1 1/2 hours each—4 agents first time, 2 agents second time) with customer service requesting a refund and no further billing. They were unable/unwilling to help. We have blocked future payment on our credit card.

I've had ADT for a few years and for the most part, it has worked satisfactory. However, within the past 6 months, the cameras have not been able to record properly, and when I asked a technician to come out, they wanted to charge me $60 for a service call. I protested enough to have that waived, but when the technician came out, he could not figure out why the cameras wouldn't record and his only response was "Maybe it's your WIFI". After explaining, even if it is weak wifi, it ought to be able to record sometimes. He also did not have an answer to why the phone app required me to hit "other" every time I entered the app. His only explanation was it was a third party company they use for the app.

I was an ADT customer for many years through my home and business. I discontinued service at my business and a few years later cancelled service at my home when I moved. My husband (on the acct) contacted them to inform them we were moving and canceling. They emailed us for months regarding service at our new home. I discover a year later that they had billing us annually for the year we moved and the year after. They are now claiming we never canceĺled. Mafia syle customer service training. I tell everyone to stay away from this company.

ADT wireless command keypad was replaced within one year of installation. New keypad is malfunctioning. Faulty keypad issue is unresolved after several phone calls to ADT customer service personnel. ADT customer service personnel is inadequate and undertrained.

Horrible experience. We had a new system installed and paid for it in full. We have been harassed with calls stating we owe amounts. Client management confirmed the bills are paid in full but all the calls and now emails continue. Help@

They should not be allowed to be a business. They completely tricked me into an insane contract. You cannot cancel. I am stuck with them for more than 4 years and if you try to cancel it is over $1,000. Even if I pay off the balance of the equipment, I would still be required to pay for the supposed loan for over 4 years. They also told me you can't return any equipment, which is the complete opposite of what I was told over a year ago. I am so disappointed. This company is horrible and I really wish I had done more research before choosing them.

Very poor customer service. Lots of promises. Zero delivery from Rochester NY office. Outright lies and half-truths. If you sign with ADT be prepared to be on the phone A LOT, with little results for small requests. It took 2 months to get a technician to come resolve the constant (false) door alarms. Sloppy installation; no caulking. Just left holes open. Black drywall screws on light colored wall. I was told to "paint them". Run from salesperson, Danielle and Mgr. Peter. Danielle lied about the range of the cameras. Now I'm stuck buying more cameras to cover the area she promised I would be able to see and get notifications. They do nothing but fast-talk with no follow through. There are many reliable companies to choose from. This ain't one.. You may be sorry

What a terrible company. All they care about is getting the service. They don’t give a crap about living to their end of the contract and expect the customer to call them over and over again when something doesn’t work. They give empty promises until your contract terms can’t be forgiven, then it’s like you’re nothing. I would stay away from ADT.

I have been an ADT customer for many years more than 15 years on 4 different homes, and all was fine until my last move, I call to cancel my service, but the ADT person offered me a basic system with no money down and free installation no matter how many device I add at me moment of installation he said, all because of my time with ADT, I sign the contract. At the moment of installation, I add 7 additional sensors (Carbon monoxide, smoke detectors and glass break detectors), the installation was supposed to be free of charge.

ADT service is over rated. The quality of the cameras are horrible that is why I switched to Vivint. My contract was expired & was on month to month. When I called to cancel was never told about any 30 day notice. The young lady canceled my service and advised of the refund. I knew there was a prior bill for June, but when I called to confirm the cancelation due to I never received confirmation. They are now trying to bill me to Aug and I have a different provider and no contract with ADT. Smh. They are so thirsty and dishonest. If you want quality service, go with Vivint. You won't be disappointed.

I’ve been having ADT for two weeks every day. I call him. There’s always an issue. Cameras don’t work good, always low battery even though they are plugged in, doorbell camera it last for three or four days maximum then the battery dies out. You call customer service. Every person answers differently from the other. Bunch of liars. All what they’re trying to do is sell you the service. Once they lock you in you’re done. They promised me a price. I ended up with a complete different price, horrible service. Not professional at all. They don’t give you a heads up and then don’t explain anything. I don’t recommend it.

Not a great company! They monitor former employees and conduct social experiments. Not to mention, because they have deep pockets, they can influence businesses to give a former employee a hard time. They don't care about the implications of their actions!

It took the technician 4 hours to set up 2 cameras, 3 door sensors, and a few sensors on the window. After setup was complete the cameras didn't work with my internet provider so they're pointless unless I switch internet providers. tried to cancel the contract and now they are requiring me to either pay 75% of the contract which amounts to 1,960 or stick it out with the nonworking equipment for 3 years. haven't even had the service for a full month. completely ridiculous!!!!

I had a few reps try to fix a problem with my door sensor programmed wrong, I asked for a supervisor on 3 occasions and they told me one would call me back within 48 hours, they never did, TERRIBLE Service!

Before you sign up, be aware their system is trash. The cameras barely work—half the time I can't even view them online because I get constant errors. Their account management site looks like it's from 2003, slow and clunky and ridiculously outdated. Worst of all? They randomly charged my account $2,600 for no reason at all. When I called, they casually said they’d “mail me a check.” Meanwhile my account was overdrawn and I had bills to pay! Who’s supposed to cover my overdraft fees and missed payments while I wait? Save yourself the headache and look elsewhere. This company does not care about its customers.

I haven't had any problem with ADT. The other day, I dropped something and my glass break came on and I could not stop it even by putting the numbers in. The next thing I know, it contact my sister and she called me, then ADT called me and wanted to know if everything was okay. So I'm pleased with them. Whenever I have a problem with the system, I call them and they get it resolved. I would recommend them, especially for elderly people.

The service and features are not that bad but this a review of the Remote IQ: do not get one! After two years of being plugged in, I received a notice on the main panel that there was a battery low fault for the Remote IQ unit. Upon inspection, there is no battery compartment, so I could replace the battery, but instead I was forced to call customer service. The only way to replace the battery pack was to send a tech to the house for the replacement at a $150 charge. I was never told that I would incur a $150 expense every two years for new batteries.

Very bad experience when it came time to cancel service. They would not allow me to cancel without first telling them why, what I was going to do next for security, what changed etc. I told them this was outright blackmail forcing me to answer these questions in order for my services to be canceled. Shame on you ADT and the people that work for you. I did not misunderstand anything, every person I spoke to tried to "sell me" the same thing.

I would put less than 1 star if possible. This company is a scam. The sales department offers one price WITH AN ORDER CONFIRMATION email however this company still will not acknowledge it. Nor will they offer cancellation after I was told I could cancel anytime. A complete scam.

My encounter with this company was good until I canceled and they charged me for cancellation. But now it’s even worse because they sent me to collections for 75.00. Seriously. 😒 Date 6/25. Today is 6/26.

I wish there was a way to give a zero rating or I would. Absolute worst customer service I have ever received. So many departments and no one knows what they are doing. What a shame, because they used to be good. I have been with them for 25 years. Cancelled my services due to poor customer service today and wrong or no appointments being booked because the agents on the phone don't know anything and you can't get to their tier 3 technicians. It took 4 calls and 30 minutes of wait to cancel services and no one could give me documentation that my services were in fact cancelled! Wow! Good luck ADT!

On the 24th I had a virtual install for a new carbon Monoxide detector. The installer forgot to use video line, forgot to test for signal, and finally forgot to refund my tech fee I was charged when detector was purchased. Then trying to find out why something was canceled, I was on the phone for 3 hours, bounced around to 8 different people, rudely told at one point if want what I was asking about & thought I already had, to got to goggle and pay for it. Then when I said I would cancel my monthly monitoring because of all the bull I was having to deal with.

I trusted ADT to protect my home, but they failed. After I tried to cancel, I was hit with hidden fees, no call backs, and rude customer service. I felt scammed, not safe. If you’re thinking about getting ADT, please look at other options. I’ve filed a complaint with the FTC and BBB. This company needs to do better. Just to cancel the service, they keep on tricking me. They keep on putting me on the back of the queue. Finally, last associate cancelled the service. Do you want to protect your family and house with such a bad. #ADTComplaint #ConsumerRights

We started to call ADT, but we ended the call. Our smoke detector was beeping. I went up there and figured out replacing the batteries with new ones, and everything was resolved. We didn’t have to speak to anybody. Everything was fine once I replaced them, but I was surprised that we needed new batteries 'cause we hadn't changed them that long ago. But then again, it's the batteries, not the device.

We've had ADT for over 30 years and suddenly our system went haywire with 4 separate errors. At first they sent me a set of batteries thinking that it was a "battery issue" but they sent the wrong batteries. Now I'm waiting for the 4th call with a remote technician who will most likely go through the same procedures as the previous technicians. The issue most likely is that the 30+ year old sensors need to be replaced and that a technician needs to be sent to repair our system. They don't want to send one out.

I’ve been extremely disappointed with the lack of communication and customer service from ADT. We became customers in 2018 when we purchased our home, and we were initially happy and loyal to the service. However, in 2025, we temporarily moved into an apartment while waiting for our next home. ADT informed us that we were still under contract and required to continue using their system—even though it was neither practical nor necessary in our temporary living situation. They sent us a self-setup kit, which was unreliable and frustrating. Two ADT representatives came to assist with installation, but the equipment didn’t work properly with our apartment’s doors. The system simply isn’t compatible with our current setup, and the service they provide cannot meet our needs.