ADT Reviews

I've had a frustrating experience with ADT Home Security. About a month ago, the system stopped working. It wouldn't connect to the internet and we can't use features like the doorbell camera, which is something we've been paying for. When we contacted ADT, they wanted to charge us $160 to send someone to fix the issue, even though the problem seems to be with their equipment.

I was looking through magazines and at the TV commercials, then I went on the internet. We made a decision to talk with ADT and liked everything they said and the company, so we went with them. The system has been excellent and I like the ease of operating it. The price is getting kinda high, but I feel very safe having the system. I've forgotten to shut it off on occasion and I get back in in time, but one time I didn't get back in time. They notified the police and two squads came over to my house really fast.

As a customer of ADT since 2020, I have faced ongoing issues, particularly with one of their cameras that has been malfunctioning for over a year. Despite repeatedly contacting ADT for assistance, the response has been lackluster, often instructing us to troubleshoot the problem ourselves without offering further help or sending a technician.

I've had ADT for over 20 years, and they've been very good. They don't bother me and they help out when they can.

I've had ADT too long and it's overpriced for nothing. The system works, but it ain't good. The batteries don't last and if I have somebody come out, I'm charged. I gotta do everything. I gotta stand out in the cold and take it apart. ADT is garbage, and I'd rather go back Vivint or get Ring. I have security, but I'm done with ADT. As a matter of fact, I already have Ring. The only reason why I still have ADT up is because I'm under a contract. I cannot wait for 2025 to come so I can just get rid of it.

I was very happy with Ackerman and their service, but when I was told that ADT bought them, and given no choice, I was not happy. It started problems and it kept on going. In 2.5 years, I never armed the system one time, because it was such a pain and I couldn't get it to work correctly. Their service technicians don't know what they're doing. They came out to my house 10 times and still weren't able to get the camera doorbell working. The only thing that worked out of all of my equipment was the back door camera, and even then, it was spotty.

I've had several different security systems in the past 20 years and I'm with ADT now. It's quite pricey, but people are gonna have to pay for what they get. ADT is the best. My system works as it should and if I have an alarm, I hear from somebody.

With ADT, you don't get to speak to a sales representative. Everything is all push button. Everything's a prompt. It's a pain in the neck. I've had this alarm system for years and anything I need, I have to call, they mail it, and I have to install. Their technicians on the other end are really not so helpful. It's up for me to figure it out myself. Also, there were many times that my alarm has gone off and I didn't get a call. I almost had a fire in my house and they never called or followed up with that. There was nothing dispatched, and I do have fire and police on my alarm. So, I'm very disappointed with that.

I like being able to use ADT on the app. The company has really great customer service. They have super good people. I was trying to change the password, swapping it over to mine, from where my sister lives in the house prior to me. They were super helpful. Any questions I had, they answered immediately. ADT is the only way to go.

When the ADT sales person came by to introduce their system, the experience was good and helpful. The installation was very prompt, very quick, and informative. They told me what they were doing and how they were placing things. I'm satisfied with my service package. I have accidentally set it off because I forget to turn it off sometimes, which is frustrating. Very quickly after I open a door and have forgotten, I go back and set it off, and nobody contacts me. Overall, I'm not really sure that I need to be spending the money on ADT. I have mixed feelings about whether I should be doing it or not, so I don't know that I'd highly recommend it to somebody. I'm undecided about the value.

I hate ADT. Their service is very bad. It wasn't as bad at the beginning, but it didn't take long for them to show their color. The equipment is not good. They do not come out and assist when needed. My cameras work when they want to, and don't when they don't. Every time they come out, they wanna charge me to come out. Also, the bill is too high. I've been with them for five years only because of the contract. If I didn't have a contract, I wouldn't be with them.

I've been with ADT a long time. Customer service was fine up until recently. I need a battery. I am a senior citizen, and I spoke with someone and they said that I have to go buy a battery and put it in. I took the frame off, and it was just confusing for me. So, I asked them to have someone come out. They said, "Well, that's gonna be a whole lot of money." They asked if I could just get somebody like a neighbor. I said, "No. I don't deal with my neighbors and I don't have a lot of friends.”

ADT has been good. I love the features and it serves its purpose. I came in with a special. The gentleman was very knowledgeable and told me every step he did when he installed in my home. Sometimes the frequency of the military base feeds itself into our area. I'm sure that most of my neighbors had the same problem at one point. But I have to knock on wood. It has been good for the last six months. I am an IT person and technology is not perfect, but it's so close. And depending on your area, it has a lot to do with how you pick up your services.

We had Vivint at our old house, and when we moved to the new house, my wife wanted to try something different and we went with ADT. ADT is absolute garbage compared to Vivint. When they first came to install, everything seemed okay. They could never get our doorbell camera working properly. It was always staticky or it wasn't working at all. They had come multiple times. By the time the first installer left, I was already annoyed with them because they couldn't get it working properly. By the time the third technician came by to try to get it working, I was already good and pissed, and tried to cancel it.

Every time I bump the sensors with our mini blinds, they go off nonstop. I called ADT and got irate with them because it was annoying having to run from one end of the house. They came and moved it. In the beginning, they put one out in our garage, which didn't make much sense because we don't sleep there. They came and also moved that one. But it took a while. I had to be home when they did it, which was also annoying.

Seven years ago, ADT contacted me and I had them come over and give me an estimate. I ended up going with them. Back then, customer service was really good. I’ve had seven good experiences, and one really bad one. The service package is good. I'm in the process of moving right now. I just sold my home about two weeks ago, and then I close on the new one I'm getting here in the next couple weeks. So, there was a lag in service here for about a month. I'll have a representative come out from ADT after I move into the new place to go over what I need.

I feel safer with ADT on. I can get my alarm to go off. But a bit later, it would start doing it again. I'm wondering if I need a new battery. I gotta pull the whole thing out of the wall. I don't feel like doing all that. ADT will charge me and I have to pay for a new battery. But I will have to figure it out. It said it was the Wi-Fi. We reconnected the Wi-Fi and it stopped. It started doing it again an hour later.

I'm happy with ADT. I love the system because I feel much safer here. The only thing is I'm not real computer savvy, so there are a lot there that I could do that I don't know, and it's a little beyond what I would wanna deal with. I have a contract for five years and it's coming up, but I really appreciate it. I feel more comfortable here. Also, where the price is at now, it’s affordable.

ADT has been very professional and knowledgeable. The installations were great. The system does everything we want it to. We had an alarm go off on Wednesday night when we were at church and it worked like a charm. By the time we got home, our neighbors, the police and the fire department were here. Everything was great.

I haven't been pleased with ADT. I became a customer five years ago, but my dislike happened where when I called in, the customer service was not great. I didn't like having to be routed from person to person before getting my issue resolved. I had to move. So, I did a transfer of service, which posed a problem for me because a couple of months later, I saw where 1000 and something dollars was deducted from my account. ADT had deducted the amount of the alarm system because said I did a cancellation. "Never did I do a cancellation of service because you can see that you're still taking a monthly payment from me. I still have a service with you all." I had to fight to get my money back with the service that was never canceled. It was just a transfer of service.

I've had ADT for 50 years. I had them in a previous house. Because I like their service, I put them in the new house 30 years ago, and I've been here for 30 years and had no problems. There was a couple of false alarms that were dealt with appropriately. But it was my fault mostly. Up until recently, my experience has been excellent. They decided that they wanted to upgrade me because the phone company is abandoning their cable plan. They told me I had to sign a 12-page contract in order to proceed, and they wouldn't even tell me if they could offer the service until I signed the contract, and I refused. The contract was unacceptable. It told me all about the things that they were gonna do and that I couldn't do. They didn't tell me anything about what they were gonna do for me.

I would recommend ADT. I'm secured with this system I got. My alarm system does what it is supposed to. I can set my alarm when I get in the car. I like that. The tech explained everything. He showed me how to work it. He was very nice.

My ADT experience is not always consistent. Some of the people I've talked to don't know the answer. They're reading. They're looking things up. I'm impatient, but they're reading stuff or emailing somebody to see how to help me. That's been frustrating. Not all of them are like that. Not all of the time it happens. I don't have to call them very often, but I dread it. I don't know if they're calling from their homes. I've had people who were hard to understand. They speak English, but it's harder for me to understand them. So, the service is a little bit inconsistent. I wanna know that they know what they're talking about. I need that assurance that they're gonna be able to tell me what's wrong or what to do, and I don't always feel that at all with them.

My system is fine but they ought to provide the battery when it wears out. I had to pay for the battery. And I wish they offered an inexpensive medical alert button that I could add on. Also, if the price goes any higher, I'll do something else.

I selected ADT because there was an offer on the doorbell surveillance. It was free installation and a $100 gift card, which I never received. The tech came out and installed the Nest. They changed the door panel. It caused some issues with other items I had at home. I have a surround sound stereo player. When the tech connected the new power source, he disconnected the radio. And I had to pay $120 to have somebody come out and rewire it. I thought it broke. I had to go through ordering a new one and sending it back to them. I called an electrician and he told me what the issue was. It was just the wiring wasn't connected properly. I wasn't aware that it was an issue until a couple of weeks after and I noticed it would not come on. I experienced it being knocked offline when there is an issue with Wi-Fi. It was not a serious issue because I just have to go in and re-enter my password.

I had a couple of neighbors that have had ADT before and liked it. It was a good introductory price. I got a lot for my money. Also, the system is easy to use. I had a sensor that came unglued from one of the windows in my house. I called and ADT's techs came out the same day. I've had very good response.

Everything is fine. ADT is a little complicated for me at times because it's digital. Sometimes when I get up in the morning to disarm it, it wouldn't. It would take me a few times to have to keep pushing the button so it would release so I could go outside. Other than that, it's okay. We called months ago because we had to replace the battery outside on the camera. My daughter had to call someone that time for assistance. The lady that helped us was very patient.

We chose ADT because we knew them and we knew the representative at that time. Then, we upgraded to the wireless and that formed a more direct connection to stay with them. When we went wireless, the representative said we had some major weaknesses like the alarm on a glass door, which could be broken and it would never set off the alarm. So, we made a number of changes when we did the wireless connection. I feel very pleased that they let us upgrade our service. Also, when there have been some issues, they've been able to lead me to self-correcting these. Some of the online tools are a little difficult to understand, but I've been able to work through and use them. Other than that, we've been very satisfied with ADT and I feel very secure with them.

I got ADT in 2020. It works. It beeps when I tell my kids to make sure to be in the house. I feel safe because it's there. When I use my phone, I can see it right away. I have other ones where I have to wait, and sometimes they would say, "Signal is weak." ADT was fast. I have four minor kids and we use it all the time and I'm happy with it until one day when my son said, "When I went back to the house, the alarm went off." I turned it off on my phone but it was too late because the cops went there. I told the cops, "It was just us." But they charged me $175 because it wasn't registered. I was pissed because all of that $175 on top of paying $100. I was not happy about it. I just wanted it when we're sleeping because it's just me and my boys.

ADT was in the house when I bought it and I didn't wanna have to pay any installation charges. They gave me a good price for the first year if I would take it over. I’ve had it for about four years and I’m happy with it. It's a small house and it covers the doors. I've only had alarms go off a couple of times and it went fine. ADT is expensive but it has worked very well for me and the salesperson was good when I got it. So, I would recommend it.

I live by myself and am isolated and my daughter insisted that I have security. ADT is a big name and it starts with an A. When you start looking for security companies, they are the first one that pops up on the list. So, I gave them a try. I'm not very mechanical and all I do is hit a button and it works. And if it doesn't work, all I need to do is call ADT to have them look at it. ADT has worked perfectly. So, I've stayed with it. I use the system regularly when I leave and at night. The smoke detector fell from the place the service rep put it. I noticed it and was changing it out. And when I started messing with it, it went off. ADT called and checked to see if everything was okay. They have given good service.

I had ADT in Maryland and it was easier than the other systems. It was the one I knew so that's what I got here but I got rid of them. The batteries constantly die and the system isn't very user-friendly for fixing. I run my own business and I don't have time to wait for a technician to come out. I would give them eight hours and they would be here at the eighth hour. The installation was fine but when you have to have service, it sucks. I went for a long time not even arming the system because everything said all the sensors were dead and I didn't have time to wait for somebody to come out and put new batteries in all the sensors. And then being told that I have to pay for the batteries. I get the battery and it's not the right battery, or it doesn't last very long.

Dishonest business practices, they work hardest when you are canceling. I was promised a discounted rate of $53. Never went into effect was billed $70.00 per month. No refund was offered. I was told contract never took effect. Crappy service and worse customer care. I will never use ADT again.

A terrible experience with ADT. They don’t even use their own equipment—they rely on Google devices, which you can purchase yourself without the added upcharges or being locked into a contract. Their customer service is awful. One of our door sensors didn’t work, and despite spending months going back and forth with customer service, they repeatedly promised to send a replacement but never did. On top of that, the system frequently fails, and you can’t reliably download recorded videos from your home. We’re switching to a provider that offers more professionalism and better service.

I called ADT to have a system installed. When the man came out to help me with it, he was very helpful and got it set up fine. I was satisfied with the work that he did. ADT gives me some security during the night that if anybody tried to break in, the police would be alerted. I like that if anything happens during the night, I can get notified.

ADT was the first security system that my husband and I had. Then we went to Monitronics and after he passed, I went back to ADT for the price. It was great with the sales rep. He let me know how the system works and what I could add to it. He explained everything as well. I'm trying to get my mama to switch over to ADT.

We started using ADT's service three years ago. They're one of the ones that have been around the longest and our insurance also recommended them. However, the initial phone call was very uninformative. The sales rep needed some training. But the tech that came out was very informative. He knew what he was doing and went through how to set it up. He put our codes in with us and was very thorough. The system does fine. When the alarms went off, they asked us our security codes which we gave. It was a very smooth process. The thing we're aggravated with is not being able to get an itemized list of the costs mailed to us. We've requested it multiple times, but it still never appeared.

When my ADT system was installed, it didn't take very long and so far, the service has been good. Their reps took care of me when I had connection issues and I feel safe since having the service. I'd tell my friends that my experience with ADT has been positive. I would tell them what we have, what they offer, and that they can get whatever they need from ADT.

The same ADT guy that did the demo for us did the install and he was good. Our service package includes the alarms for fire, smoke, and glass breakage. Their service has been good but the price is too high. Other than that, we've had false alarms a couple of times and their response was satisfactory.

The service package that I got from ADT is excellent in terms of the ability to use the service, the information, and the alarms we get from the system. But their corporate customer service is terrible. When I call an 800 number, their ability to respond to it is not good at all. I had some problem that I couldn't figure out which turned out to be in a battery in one of my sensors. I called their 800 number and talked to the people at corporate three times. I probably spent an hour and a half on the phone with them. Then I finally asked them to provide me with a technician here in Houston that I could talk to. They told me that wouldn't do any good, that there wasn't anyone in Houston, and that there wasn't really a service number in Houston that I could talk to. It's a national company and I know they have people here in Houston, but they wouldn't give me a number that I could call to talk to a technician.

I moved into my home and I didn't have a doorbell. So, I called ADT to get a doorbell and I wanted the camera because I'm a senior citizen and I live alone. They told me that I had to put the alarm system in, so I did. But nothing is working on my ADT system. I called them to come and repair everything for me. They made an appointment and they never showed up. They sent me a text in Spanish that I did not understand. So, I still have a whole system that I'm paying for. I did not know that I signed myself into a contract for three years and they said I'm held to this for three years. So, my experience with them has been awful and I wouldn't recommend them. I can get this whole system at Lowe's for very cheap unbeknown to me.

I like the dependability of the ADT system. We've had them almost 20 years and I'm satisfied. Additionally, their customer service has been very good.

I've had ADT for at least 25 years. They're dependable and any time I've had a problem, they've taken care of it quickly. A couple of times, the alarm went off for no reason. I called them and they were out here within a couple of hours. They found the problem and replaced the part. Everything seems fine and I just have learned how to handle one situation. We have pets so when we handle the leaving, we don't say we're leaving. We just say we're staying home.

I like ADT's customer service and the convenience of using their system. When I call them for concerns, sometimes there's a wait before I reach somebody, but not too long. For the most part, they find the resolutions to my concerns. Right now, I'm having an issue with one of the cameras that's being foggy. I need to have that camera replaced. Also, the cameras have night vision but at night time, the video is not very clear. Other than that, I like that you could look back and review your camera footage when you’re away.

The ADT rep who came out told me about the company and showed me what the system looked like on the phone. He gave me the price and told me of how clear it would be. But I didn't get the system right then, and the price went up between the time that we talked and the time that I got it. But the installation was good. The guy who came out knew what he was doing and installed the system for me.

When I first moved into my condo, we had a different carrier. Then that carrier started charging us outrageous amounts of money. So, the condo association looked into different carriers that would convert systems that we had into their system and ADT was the only one that would do that. We have them for at least 20 years and recently, the panel had to be updated. It was to keep the system more current and working better, and they didn't charge me for that.

We've had ADT for about 30 years. It went through several different iterations and people were buying them out. I'm living in a new house right now. And when I moved in, they gave me the best deal that I could get for my security. Customer service was great. They sent a person out and they did all the transferring and put in new equipment. The system's got everything I want it to do. I contacted ADT about a couple of doors that I wanted to disconnect and they took care of it right away.

I called ADT and had a person come out. I had already done some research on the website before I scheduled the home appointment, but customer service-wise, my experience was fine. I'm happy. I'm satisfied with the equipment, too.

The ADT sales representatives were great. They laid everything out very easily and I felt like I was gonna get a certain amount of service. However, when the servicepersons came in, they were many hours late out of the window. They worked on parts of the thing, couldn't get it done, and indicated, "Oh, we can't do this. We don't have the right part for this." It took many layers of getting things installed, and it took me on the phone on hold to get them to come fix things.

ADT was a recommendation from my friend who was very happy with them. I've had ADT in Florida for about a year and a half and everything was professional and satisfactory during the installation. The customer service whenever I call them has been great as well. They've been very professional and helpful with whatever my problems were. Overall, my experience has been wonderful and I would recommend them.

My system was installed years ago. The prices are good and considering the response time, they always get back to me in a timely manner. When I forgot to turn off the system when I left home and the alarm went off, they called within three minutes and let me know. It was quick. Overall, ADT is satisfactory.

We've had ADT for years. It was already set up in the house that we're in, and we've already had it over 10 years. They went up a few dollars on the price. They were supposed to upgrade the equipment last year so that I would be able to see the people on the keypad by the door and I don't know what happened. I should have stayed with Vivint. They have that where I can look at the touchscreen keypad to see who's at the door. It's like the ring camera, but it's on the keypad. I really like that and ADT doesn't have that. We're not happy with them now.

The salesperson was a nice guy and didn't pressure us, and there were no issues with the installation. We've had ADT for four years and there have been issues along the way here and there, but it's fine. When they contact me for alarms, I get a text first, and then they call. They usually always call. Overall, I would tell people to shop around, but for us and what we were looking for, ADT has been fine. I don't have anything negative to say about them at all.

We've had ADT for 40 years. The system does what it's supposed to do and then I don't think about it very much. We haven't had problems with it in any of the houses we've lived in. I can get straight through to customer service. At times that we've had to do that, it's been fine.

We've had the ADT alarm system around 20 years and it's perfect. I'm not a high-tech person, so I'm okay with the system that I have. I put it off and if I go anywhere, I put it on, and it's easy for me. The only problem I have is the alarm doesn't sound so hard when we open the door. Before, it used to be hard. We had the old system, then one day, a guy came, changed it, and set the door. When we open the door now, we get that "Shh" sound and I hear it when it goes off. It's okay, but my husband was just complaining about that. He has a little problem with his hearing sometimes and we don't get that big song anymore. Besides that, the security is good. So far, nobody has ever tried to get in or interfere with the doors, so we feel safe.

50 years ago, ADT was the only one in our area and we signed up for the security system. Lately, I got that new system, the Ring, and I am not satisfied with that because I need some more instructions from them.

ADT came out and set up the system. Their guy brought everything and did check the sensors. Customer service was super bad though. I called too many times, and they didn't answer. They put me on hold. I put my phone number to call me back and nobody called back. They take so long to answer and when they answer, they don't do anything for you. I sent an email to them, but they didn't answer as well. It's been two months, they didn't answer. Doing business with ADT is a waste of time and money. My alarm is not working for more than six months and I called to fix it and I paid for it, but they don't fix it.

An ADT system was already active when I moved into my house and when I talked to their reps, they were nice when they wanted me to switch everything over to my name. The alarm system is good for the doors but I have not had a good experience with ADT since I've switched my stuff over. For starters, my back camera has not worked for over a year and they're trying to charge me $200 to get somebody to come out to look it. They also said that if their tech comes out and see that it hasn't been working for so long, then they may give me a credit to my bill, which is ridiculous. If I'm paying them every single month on time, why do I have to pay for them to get somebody to come out to fix my back camera when it wasn't my fault that the camera stopped working? I've been here for a year and a half and my camera only worked for six months.

With the latest installation team, my experience was excellent. I had to fight a little bit for the price, but that's to be expected. My service package meets my expectations very well. Recently, there was a problem with the console. I bought ADT for a rental house because a friend of mine and her daughter lives there by themselves. I wanted some security, but she's been having a hard time dealing with them and getting it fixed. They didn't want to send a tech out. I haven't checked this week to find out what's going on yet.

ADT's sales rep had good communication. The technician who was here for the initial installation was very polite, helpful, and informative. I'm satisfied, so far. Fortunately, I haven't had any break-ins or even false alarms.

I've had ADT for 13 years or more now. It's a good system to get and it lets you know if somebody comes in.

I have a pre-school and I've been dealing with ADT for over 20-something years. I have no complaints with the system. I'm comfortable with it. We had a problem a few months ago and we did it over the phone and it worked out fine. They told us what to do and we followed the instructions and everything was cleared up.

I had ADT in Virginia and I've had them when I moved here in Florida. They were superb back then when I first joined them. But now, I find that every time you call them, they want you to climb up on a ladder or rewire the system or charge you for everything. So, my view of their services isn't as good as it used to be. The process was good when they installed the stairlift, but then you have to maintain it. Even though I have a contract with them, you have to maintain and take care of it. I might change it because of my age and because of the requirements that they want you to do everything yourself. I'm 84 years old. Other than that, they're excellent when the alarm system goes off. They call right away and if you don't answer up, they call the police. That's one of the reasons I stay with them.

We've had ADT for so long because we've been in the same home for 40-plus years. There weren't a lot of choices at the time so we went with them quite early and stayed with them. Everything was hardwired the first time around and then, it went to electronic connections, so we're a mixture at the moment, and that has complicated life a little bit, but it's okay. The reps have been professional.

I do not like ADT at all. It was in the house when I bought it. The cameras don't work and I have had nothing but problems with ADT because my Wi-Fi here sucks big time. I want to cancel the service. I got told I'm under a three-year contract and I had no idea that I was under and that it would cost me over $1000 to get rid of them. Their services suck. I'm old and disabled and their technical people have no patience explaining things. They run through things so fast that nobody can understand them. They don't write them and don’t have any instructions. Then, the techs leave and nothing works. I am not happy with ADT at all.

The young man came by my house and he was very nice. He didn’t get upset even though he explained the system a couple of times. It has many different features that you can get and the price still wasn’t high. I wish I got the door thing where you can see people outside. If I got that when he was talking to me, it would've been included in my package. But I didn't and that was my fault. It's a little bit out of my bracket right now. But maybe in the future, I might be able to get it because I would love it. Most young guys are short-tempered and in a hurry. But the young man who installed the system was very nice and went above and beyond. He was very respectable and I’d recommend him to anybody. ADT’s service gives me 100% security in my neighborhood. I hope and pray that burglars keep moving along when they see that big stick in the yard.

We used ADT in our house a long time ago and now, I’ve got a brand-new system. I've had a lot of problems with it and they've done nothing. They're terrible. The system does not function. The batteries keep going dead in the sensors and I have to keep replacing them.

My daughter got ADT and told me about it. The only problem I had with them was when my service wasn’t working, I called them and the rep was very rude. She told me I need to get a ladder and get up there and try to fix it myself because it was gonna cost if they come out. I live alone and I'm older, and I can't climb ladders. So, I rated them very low and somebody called me back and asked me why I did. I let her know why and she told me not to worry. They would fix it. She sent somebody out and the man fixed it and upgraded it. So, I was satisfied ever since then. I’d rather have ADT. They’re great people and provide great service. I like that.

We needed a security system and we knew ADT from when we moved before. So we went with them. I really don't know how to operate all of the things but the alarm works. I've also had technicians out for various reasons over the years and they've all been good. It is a bit difficult sometimes to get a rep but I haven't had so much need to do that. Since having ADT, I feel that when we're at home, we're safe.

I've been with ADT for about 30 years. I tried upgrading but I don't think at that time they were offering what I wanted. And they never followed through on that. We can also always use cheaper prices on the system. But other than that, their customer service is good.

I hate ADT and I'll be so glad when I pay this thing off. They sent me this thing talking about an $8 increase to my bill for video surveillance. In my area, the police don't go out. If the alarm goes off, ADT sends out a security and they try to see if there's been a break-in then they call the police and that's costing me $8 a month. When AT&T had a data breach, we had to change our Wi-Fi and my cameras went offline. I'm a single woman at home and ADT wanted to charge me $169 to get the camera and fix the camera on the roof. So, I got a guy to come help me with the cameras and try to get it back online. I got one camera still offline and I'm still paying for this ADT. I'm done with ADT.

I've been in law enforcement for 50 years and I've been around ADT since 1960.Most of the stuff I worked around was people that had commercial ADT and they had ADT people who would go out on alarms. I met a lot of them and I've worked in Washington State and Alaska with them. So, I trust them and I'm happy with them. Five years ago, they sent a guy out to put the system together. He was a contractor for them and everything worked out fine. We've got a couple of hiccups with the batteries running out, but they supplied the batteries and we put them back in. One time, somebody pushed a button because they didn't know what they were doing just to see what happened, and we got a gas alarm that went off. It was handled right and we were happy. The system does what I expected it to do and I have no qualm with it. I'm 86 years old as long as I'm alive, I'll continue with ADT.

The ADT sales guy was really knowledgeable and friendly. The installation was all good and so far, things always go smoothly when guys come out to adjust our cameras or we have to have them reset. They would answer all the questions and set us back on track. The system is reliable and the price is good so far. I highly recommend them.

ADT said that they were increasing my rate to do some sort of upgrade and I had to call and say that I have a five-year contract and I expect the rates to be the same for those five years. So, they waived the fee. Because it was 4.95 a month, most people just don't bother and just shrug off the extra $5 a month. But that's not a great practice and I would not recommend them because of that.

Getting set up with ADT was quite easy. I called and told them what I needed. Since I had an ADT system at my previous house, I knew what I wanted. They gave me some suggestions about places that we agreed that I might not need a window sensor on and I was very satisfied with the package that I ended up with. Then we set up a date for the installation and they did it on that day. Any time I've had a false alarm and I get it off fast enough, they don't call me. But if I don't get it off right away, they do and their customer service is very good. When I didn't know how to change something, I called them and they were been very helpful with that. I would recommend them.

Whenever I had a problem, ADT was right there to help me. I'm on a fixed income, and they've always worked with me on my payment so that I can afford it. I like everything about the service. I don't have one bad thing to say about it. They've been perfect and I've been with them a long time.

Their service is reliable and they treat me well. I've never had any problems. I'm happy with ADT.

The guy that came out told me that Brinks took over ADT, and that they were merging, becoming one company. It was like a whirlwind. He caught me off guard. He absolutely lied to me. It took me about three weeks to figure it out. I noticed that my neighbor down the street still had his ADT sign up in his yard. I told him what happened to me and he said he didn't hear anything about that. So I called ADT and they told me they didn't have any idea what this guy was talking about. So I cancelled with Brinks, which cost me over $2,000. In that three-week period, I called ADT to tell them that I had changed and somebody was supposed to come out and pick up the equipment. But they never did.

They've had to come out a couple of times to fix the sensors that weren't working. The technicians didn't know what they were doing. It took four visits to get it fixed. It's a hassle to get anything fixed. Even when installing the system, they're not very knowledgeable about the product. It's also confusing when you buy from them because there are various vendors that sell ADT equipment. It's confusing when you pick one. They don't have all of the necessary sensors and detectors that the other ones do. It wasn't clear to me when I first signed up.

I had a different wired alarm system put in back in the 90s and they chose ADT to monitor it. I've used them for all my repairs and it was time to upgrade. I'm still getting used to the system. But it's got everything covered, so I'm good. The customer service has been very good. The loyalty program has been very good as well. They were very helpful in helping me transition. Also, the technicians were both excellent when they came to do the upgrade. They were on time. They were very professional. They did excellent work, and answered all of my questions. I was satisfied with system and I'd recommend it.

The ADT sales rep I worked with was fine. The only issue I have is one of the panels goes blank every time the power surges and it just wants to work whenever it wants to. I've tried to call and get it fixed but nobody wants to come out and do it. They wanna try and troubleshoot over the phone and it doesn't work. Other than that, I don't really use it as much as I should. It's gone off one time. It notified one of the contacts that I had set up that my alarm was going off and they called me. Their service has been good.

The features of the system meet my expectations. But when the alarm goes off, they always say that there's nothing that they can do about it because I have a Ring doorbell.

My system battery needed replacement and I tried to get help. I had questions about replacing it and they were not helpful at all. But the system's been working for all these years. So far, it's been fine.

We used ADT initially for some alarm needs and then home monitoring. I replaced it with a different system. It didn't function as I had hoped. The installation was fine and the repair guys were good. But it would malfunction and it was cumbersome to get it done. I have a local guy that did my internet and they have an alarm service. They also did monitoring and they took care of all my needs. I like to do business locally. My experience with ADT wasn't terrible. There are just better options out there. Alarm.com, for one, does a better job. It feels more personal, while ADT feels very corporate. I would get calls sometimes and text messages. There was a lot of red tape you had to go through to get things done or get a response. But their equipment is fine. I've just had better luck with Alarm.com.

My experience with ADT has been great. I like where I can access the system anywhere. We recently had an interaction with a salesperson in the Flint, Michigan office, and we're thinking about adding some cameras. When they installed it, they were polite, respectful and informative. The only thing we did have a problem early on is they don't call. We had Ace for 40 years and they would call right away if the burglar alarm went off. ADT doesn't do that and we don't like that aspect of it. My husband accidentally triggered it, but he had a hard time trying to stop i. It was early on and he wasn't familiar with what to do, as fast as he should have been. One time, they never called at all. I had to call them. The other time they called, it was so late. Anything could have happened between us. So, we do not like that at all.

When I moved to this house, it had ADT already, so I just continued with it. I have no complaints with the service so far. I've had it for at least 10 years. The system is very good. I got the touch controls and everything. I feel very well protected with ADT. When I have a complaint, they address it.

We're enjoying ADT. Their sales reps and the installation team were good.

I like the security that I get from having ADT. It's a decent system but a little bit overpriced.

I've been with ADT for quite a few years now. I stopped it, and then started it back. My experience with them has been good. I highly recommend it.

ADT offered a good deal. Also, they walked me through everything, downloaded the app for me on my phone, showed me how to use the app and the panel, and everything that I needed to know. I had the smoke alarm go off because I baked many cakes at one time. Other than that, everything has worked fine.

The reps were very helpful. The communication has always been excellent. But there have been non-returned phone calls on system upgrades. There are some things I would change with the package that I got. But I'm mostly satisfied with the products. We have had false alarms and ADT has been helpful during those.

The system does what it's supposed to do. ADT seems to be on their job. If something happens, they get in touch with us.

We were moving into a new house and the previous owners had a security system. I saw ADT on the information, so I gave them a call. So far, I don't really use the system that much as far as activating it. I got zones where the cameras don't work anymore and I've had my fill with ADT. I'm not that happy with them and I'm going to discontinue after my period is up here. I would also tell my friends to look at other systems.

I've had ADT for 30 years. We bought our house in Boca Raton in 1994 and I had ADT. Now, we just bought another house in Vero Beach, and I had ADT put in. I had an account rep and he handled everything for us. The one in Boca, we just closed on it. I wanted a security system and ADT came to my mind and that's who we went with. I like the system. They were good and the installers were great. Everything's fine.

The first couple of times I called ADT, it wasn't so great. But I finally got ahold of someone who knew what they were talking about and was able to help me. But it took me about a month and a half. The system had stopped working. The first person told me that they no longer would support the system, but didn't give me anything else. I kept calling back and calling back, and having to get somebody who could help me get the new system. The first guy who came out just before Thanksgiving was new, and he had some issues. They had to send somebody else back today. He was experienced and he knew what he was doing. He got everything set up and everything working. He was very good.

ADT is really good. However, the sales rep didn't tell me until after when I started purchasing that I would be doing a three-year payment thing, and that I have to have a three-year contract. I didn't like that part of it because I think you should be able to do it on your own discrepancy or however you feel about it instead of locking you into something that you have to pay for. But everything works very well. My experience with it is very good.

The security and the price sold me on ADT. Dealing with the salesperson and the installation were both good.

ADT is a great security company. I knew about them through advertisements and the internet. The rep is very knowledgeable and gets directly to the point of trying to resolve any issue when you have one. They're very patient about it and do everything in their power to resolve it. I was gonna replace the battery in one of the ADT alarms and I did everything he told me and it didn't work. I did it again and found out that it was just one small little issue of error that I was doing. I thought I was doing everything according to what he told me but I wasn't. It's something you can very easily be confused with. When he repeated that process rather slowly again for the third time, everything worked.

200 words is not even close to enough to explain my situation. ADT has changed from the company it used to be. I wasn't able to use my system for months because of them not fixing it or lying about equip I ordered. I was promised a refund for the months it was inoperable! Lies Lies lies. They owe me hundreds and say they will only offer 1 month refund! Thieves!

I was an ADT customer for 17 years until December 2024 and generally had a positive experience with their services. In March 2023, I purchased a new property and decided to stay with ADT, signing a 36-month contract and agreeing to a higher monthly payment due to system and equipment requirements. In December 2024, we decided to sell our property and requested an early cancellation of the contract. We were initially quoted a reasonable cancellation fee, which we agreed to. However, a few days later, we received a bill stating a much higher amount than what was originally quoted. Despite the agent’s efforts to lower the bill further, ADT’s account management team refused to honor the original quoted price.

Quite frankly, this company is a scam. I was never told I would be locked into a 3 year contract but of course they put it in tiny lettering in a massive contract. Beyond that, the system requires you to use Google Home. If you ever have issues with Google the cameras disconnect and turning them back on and getting them connected is a nightmare! When I called to see if someone could come out to do it, they quoted me $80 just for the person to show up and $169.99 FOR EVERY HOUR AFTER THAT! When I called to cancel of course I couldn’t. But somehow they were able to lower my bill by $57 a month! Why didn’t they do that in the first place?! Now I don’t even want the system or the service because I’m so disgusted by their shady business practices. Do yourself a favor and go with a different option over ADT.

I have been a loyal customer for this company for three years. Last month out of nowhere I lost access to my system through my mobile app. When investigating this with customer service, they realize that the system installed in My Home was not done correctly and the panel should be changed. Unfortunately, they asked me to pay for $800 to change the panel that was installed incorrectly at the time of initiation which is completely not my mistake despite me calling and explaining the issue they insisted that I have to pay the money requested above. Despite explaining multiple time and calling managers, they did not own what they have done and they elected for me to cancel my services. This is very unprofessional and reflects how the company policy and mission is directed.

ADT system works fair. First 2 yrs fine, after that camera goes down often. I have been with them for over 4 yrs. I want to cancel my service. They won't do it. Let me repeat, they won't let you go!! I have written 3 letters to cancel my service, 4 phone calls and I only get put on hold, transferred then hung up on and ignored. They won't let you cancel. Beware!!!

Worst decision of my life. They lock you into a 3 year service contract and over charge you for equipment. They do a half ** job installing the equipment and then after 3 years of never using the system once, you can cancel your service agreement but then they tell you that by canceling your service agreement you lose access to the equipment that they charge you $2000-$3000 or more for.

Terrible customer service. System was down for 3 months. Had 4 different appointments to fix and no one showed up for 3 of them. No call, no email, no show. Wasting my vacation days to sit here and argue on the phone with their lack of customer service. Found out our system was down while on vacation. Couldn’t link up on Pulse. Called when we got home and found out our system had been down for over a month and ADT never contacted us. Tech came a week later and couldn’t fix it. Need to order parts. 3 months later and 3 more scheduled appointments that no one ever showed up for I cancelled my subscription.

Worst company, stay away. I sold my house and was contacted by ADT to see if I wanted to transfer service. I said no I need to cancel it. They said they would take care of the cancellation. A few months later they started calling me saying my account is past due. After numerous phone calls, different reps saying different things, no one knowing how to use their phone system, still no resolution. They made no effort to rectify. I ended up paying $110 to get them off my back. Hope worth it to them because they have lost me as a future customer and I hope they lose you too.

The installers had to routinely come back out. The installer who first came on was new and she installed the motion sensor upside down. So it never really worked inside the house. I kept wondering and asking them. They sent a more seasoned installer who came and saw that she put it in upside down. When it came to the doorbell camera, these are all brand new, fresh out the box doorbell cameras. But she said, "Oh, this one's defective. Oh, let me try another one. This one's defective. Let me try another one." I found it hard to believe that three doorbell cameras are all defective. I said, "Probably you don't know what you're doing." She ended up getting somebody else to come help install the rest of the stuff.

The service that we got from ADT in the beginning sucked when we started having problems with this alarm. We got passed around from people to people. We would get texts that were after hours from customer service and other places that couldn't help us. Everyone just kept telling us to do the same thing over and over, and we kept telling them it was not working. We requested that somebody needed to come out and look at this alarm. We've had it for a long time. They sent a tech out. Never told us that there would be a charge for the tech of $250. I said, “Why would we pay for a tech to come out to work on your system that's having a problem?” That didn't make sense to me.

I like that the ADT system works. If I accidentally hit it, there'd be a call right away. I had to call them one time for a battery to find out what kind of battery I needed, and they were good. Their price stayed the same so it's okay.

The install was never completed, some sensor didn't activate. Tried their over the phone tech but still the various sensor don't work. Since I work next store to ADT in Northridge, I came to them but was not allowed past the front door and told to call the 1-800 number (lousy customer service). When I initially contacted ADT and informed them the problem, I was told it would cost me $170 plus dollars for a technician to come out. I have to cancel, equipment and customer service is the worst.

I used to like ADT but I don't like them anymore. When they installed my system, my one camera didn't work for six months. They finally sent somebody out to fix it but I had to pay for it. They discovered that when they installed the camera, they didn't pull the protective lens off of the camera and that's why it didn't work. I wasn't happy about that. They were also supposed to give me a credit back for coming out and checking it as well as for the six months the camera was not working, and they never did.

ADT is terrible. They are liars and their monthly fee for monitoring is very excessive. I'm going to get the whole system ripped out and put something else in momentarily. I called them about things that were not working well and spoke to a guy. Then I got a phone call from the guy the day that he was coming in the morning. He said he was coming in to take a look at the system. But I told him that he was coming in to replace one of the keypads because it was not functioning well. He said he didn't have that work order and that I had to call customer service.

I haven't gotten around to having ADT pick up this camera that doesn't seem to act right. The customer service has been awful for the last few times. The tech department clearly has absolutely no clue as to what they're doing. But other than that, it's okay. We've had a new camera sent out like three times within the last year. They keep telling me, “Well, it should only be doing this. It should only do that. We now got it right. Now, it's doing what it's supposed to do now.” It’s not. I keep it covered up all the time now unless I absolutely leave the house. It records when it's not supposed to, and when it's supposed to, it doesn't. It all depends on how the wind is blowing outside.

ADT's reps were quick, to the point, and were knowledgeable with what they were talking about. One gentleman showed up for the installation. Friendly guy, quick, and knew what he was doing. Got everything done within 30 minutes. We like the package. It came with windows and door sensors, and the gentleman that installed it recommended that we only got window sensors for the back of the house because the front of the house was a public street. He made it simple, so we got door and window sensors, and a motion sensor in the house. We also got two key fobs for our vehicles. The bill has been cheap, which is great. The installation was awesome. The system works when we need it to and want it to. But maintenance on the sensors is ridiculous because they break. I wouldn't recommend ADT to anyone.

It was a very long conversation with the rep. It got a bit personal, because the guy sent me pictures of him at some event. I said, “What the hell is going on here? I'm a 65-year-old woman. You're in your thirties.” But he didn't know that. Maybe he did, and that was just his shtick to get somebody to sign on because I heard about how he had trouble with his wife, and I couldn't get in touch with him, and he had to get a new phone because he got divorced and the wife took the phone.

If somebody came in, my ADT alarm system on my doors and windows would go off. That's what I need.

If there was an emergency, ADT would be on it. But if it's the customer service thing where I want to ask a question, sometimes I would be on hold for a long time. Also, ADT is overpriced for today's standard for what we get from them.

ADT has been good to me. The system that we had before was fine and I don't have a of complaints about ADT.

Let me preface, I am a disabled veteran, I was excited to purchase my first home through the Veterans Association assistance programs and after finally sealing the deal and now taking on the greatest challenge of my adult life I had to not nurture this home and I thought a good idea would be to add an extra layer of security with ADT at some point. However, my experience with ADT has been incredibly disappointing and frustrating. From the initial sales pitch to the cancellation process, I feel completely misled and taken advantage of.

We've heard about ADT many years ago and we chose it because it was the cheapest rate and seemed like the best deal. The technician who came by and installed the system explained everything very clearly and concisely. I understood everything he said and what all the controls meant. We've been with them for over a year and the system is very easy to use, easy to understand, and everything seems to be in sync.

I chose ADT because their thing isn't just connected to Wi-Fi. It's connected to a satellite or whatever so if the Wi-Fi goes down, the security doesn't necessarily go down. The guy who came out and sold me the whole thing was awesome. He was patient, very personable, and made sure that I was getting things that I needed for my personal situation. He also did everything he could do to give me the best deal on the equipment, which is extremely expensive. Then, when they originally put in my security system, I wasn't thinking about where they would put the screen. But then later, I was looking at my living room like, "That is smack dab in the middle of a main wall, where I would wanna hang art. That's kind of ugly." I called them and they came right back out. They scheduled a guy free of charge to move it to a different room, where it's not as big a deal and closer to the front door.

STAY AWAY FROM ADT AT ALL COSTS!!!! STOLE $5,000 FROM MY 80-YEAR-OLD MOTHER. Four weeks ago, I decided to have a security system installed on my mother's house, she is 80 years old. I called ADT and told them that all I wanted was sensors and cameras installed on the front and back doors. I was quoted over the phone that this job would come in around $200 plus monthly monitoring fees. I agree and set a date for install. I could not be there for the install. The installer (ADT Tech) ended up installing motion detectors, perimeter cameras, fire alarms, window sensors (installed on windows that don't open, and you can't even get too) and charged my mom $5,000+. During the install my mom told the tech that she didn't believe her son ordered all of this and that she didn't want all of this. The tech told her oh no this is what you son ordered, and this is what you need. Which was a flat lie!

Their customer service used to be good, but now, they're so busy. Sometimes there would be a 10 or 15-minute hold. But they're a pretty good service, so far.

Our ADT is plugged in and it's turned on. But we just don't set it when we go anywhere. We're getting ready to cancel it. But when I had to contact customer service one time, it was fine. It was easy to get in touch with them.

We're very satisfied with ADT. We've been with them for years. My experience with their reps has been positive.

I'm happy with ADT. The system works pretty well now after I got it worked over about eight months ago. The battery in the panel or the keypad kept looking for something. It ran the battery down to where it didn't work. But it's good now. I also got the glass break and doors. The price is a little high, though.

The house across the street from us was burglarized. So, we called ADT and got a security system. It was the only one we heard and we knew of at the time. So far, we've been satisfied with their service and it's not difficult to get a hold of them. Recently, they had to change the system because my system became obsolete, and even that went smoothly. The tech was very good and had a lot of patience with me.

The house that I moved into had the ADT alarm and in order for them to remove it, they wanted to charge me ridiculous money. So, I went with them. Then, when I moved to my current house, again, I couldn't get out of the contract. It's been a very unpleasant experience the whole time that I've been with them. When I talked to their reps on the phone, I got the runaround and I didn't get the resolution. But the reps I dealt with in person were excellent. Other than that, the system's performance has been poor and unreliable, too. But if it works, I like being able to operate the system remotely. That's the most important feature and the one that I need the most.

ADT is good and we never had issues with the system's functionality. A few times when my parents hit the alarm accidentally, the police showed up right away. But we never got a call from ADT asking if we were okay. Also, we're having a lot of issues with the sensors. They sent us two and we fixed one of them. The other one started working fine, but another one didn't go through. So, we had to use the last one we had on the second window. Then it went out. So right now, we're having lights saying that the keypad battery is no longer good. And we're trying to find out how to remove that.

They set me up an appointment for someone to come out. My experience with the ADT rep was awesome. However, the installation was weird. The guy took my Ring camera, but he brought it back after I called in. Also, the doorbell camera worked for the first two months. But now, when people ring the doorbell, they can't hear me, I can't hear them. At night, it doesn't show a clear picture. It's grainy-looking. My Ring camera had better quality. I don't know if I got a faulty camera. But I am switching my Wi-Fi this week. I was gonna give that a try to see if that would help it. If not, I was gonna give them a call. I would probably have them take it and put my Ring camera back on. Because if it's not gonna give me the quality I need and I can't speak to people when they come, then there's no point for me having it.

We've always used ADT, and the alarm system itself functions great. When my alarm goes off, I get the text message. It's really easy to get ahold of a representative, and they have always been great. They try to get someone out as quickly as possible whenever we need someone, and the technicians are always nice and knowledgeable. They're always able to fix the issue on their first visit.

I've been very comfortable with ADT, and I've had no issues thus far to call their customer service center. I've had no issues around my home as well. The system is very effective and I would encourage people to get it because of the different features they have.

We've had ADT for almost 20 years now. We get upset that we see advertisements for new customers paying a lower monthly fee than we pay now. At one point, we threatened to leave and then they lowered it. But we still pay almost $50 a month for monitoring. I have neighbors who have cheaper monitoring. Another thing I don't like is that I have to buy the signs. We've been customers for 20 years and signs are gonna go bad and you have to buy them. We've taped the one we had so many times that we could tape it. And now we just don't have one. But the system meets it to what we need.

ADT is a security system that works. It's been 30 years and I haven't contacted customer service in several years, but when I did, it was a good experience.

They weren't too helpful or too eager to help. I'm also paying a lot, 500 bucks a year. But the tech they sent was good and was able to fix my issue.

I've been with ADT for years and the system is okay, but I have a hell of a time trying to communicate with ADT. In fact, I got a note out to give them a call again, but I'm waiting 'til I have a whole day to make a call. When I call, I gotta stay on the line for two hours, then they hang up and I gotta go back and stay on the line again for two hours. I also can't talk to anybody now that I can understand. I ask for somebody that speaks English, but it doesn't make any difference. They switch me somebody they think I understand, but they're from somewhere. They speak in English, but I can’t understand them. Besides that, ADT has a deal every year people gotta sign up for and I talked with them back in March, but I've never gotten the deal.

My experience with ADT has been well. They provide an okay service.

I had a doorbell and a camera that didn't work for years. I made a number of calls and had to troubleshoot myself multiple times to no avail. I had technicians come out and charge me when they couldn't correct the problem. I was set up with an exorbitant amount for the service. I pay somewhere in the vicinity of $75 a month. Only $11 is due to the equipment. I've been totally disenchanted with ADT. I would not recommend them to anybody.

ADT is pretty good. Any time we call, they take care of us well. However, I wish they would contact us. All they do is send an email through. And I'm not glued to the email. But the system is good for what we have and it's helped us out.

My experience with ADT has been good. They did a good job in installing. However, it's pretty expensive.

I've used ADT before when we were out in Colorado and I mainly went with them because of the confidence I have in their reliability as far as getting in contact with me if an alarm goes off. The functionality of the system is above average. There are some problems that I haven't been able to resolve but they're small issues and overall, it's been good. Some of my favorite features are the doorbell that lets me know that somebody's there or if there's a package that was dropped off and that I'm able to see if there's any window or door that I forgot to close when we're going away and I arm the system. When I added a camera to the system, they have a virtual system and they were very helpful and knowledgeable in setting up the equipment.

My experience with ADT is not very good. My house caught on fire about a year ago and I had stuff stolen from my house during the fire. I decided to up a security system and ADT was one of the first things that popped up on the website. I've known about them and dealt with them through cleaning businesses throughout Springfield, Missouri and everybody I talked to seemed to like them. The guy who installed it was really nice and the system was really good and it was easy to work. I could turn it on and off by my phone. You couldn't get in here or open the doors without me knowing it. But about six months into it, the relationship between me and ADT fell apart.

I bought a house that the builder had a Safe Haven system in. Safe Haven is connected with ADT, so the system is part of ADT. I've had problems with the products and ADT has been resolving them, but I've had more problems than I should. The system's only a year old, and I've gone through a camera and two sensors. They replaced a couple batteries and a camera and they're mailing me a sensor. It shouldn't go bad within a year though. I also have ADT in my other house, and the system's been there for 25 years.

I'm dissatisfied with ADT's product and their ability to resolve issues. We have had multiple tech issues with the system. We have had multiple alarms going off at random times. The batteries are not cheap. Each of the systems, whether it be the windows or the smoke alarms, take two of these batteries. They start to go off for replacement every few months. We were told they should last numerous years. We constantly purchase these batteries and replace them. Because they die quickly, the panel is constantly off or it would have to bypass. I have three windows that show open from my basement, all the way up to my living room. When we have to set the alarm, it shows error. I get error messages, and that it's being bypassed. We have checked and double-checked these windows. The windows are locked. The piece that's on there, everything is fine. But it's bypassing.

I initially had the alarm system put in 40 years ago. After my house was broken into, I got the cameras and when I got them, the guys that installed the camera said, "Make sure you get the service agreement. Pay for the service agreement and make sure you keep it because since you're getting the high-powered cameras, they tend to malfunction a lot. And if you have your service plan, they can just swap them out, or any other problems you have with your equipment, they'll swap it out."

We had ADT in our other house. We moved them up to this house. Everything has worked perfectly. When we had a warning on we needed to replace the battery, we did. We did what they said. It was very simple. I had some pictures, and I followed them. Everything has been very smooth. I like how easy it is to arm and disarm the system.

I'm not sure why I've stayed with ADT because they're expensive. I've thought about leaving. I had other companies when I lived somewhere else, and I liked them better. The people that have come out here to do the installation and put new equipment in have always been good and know what they are doing. ADT's customer service used to be good. But as of the last couple of years, it has gone down the toilet. I would try and call in there, and I would get routed to some foreign country overseas every time. I couldn't understand the people. And it's not pleasant. If I wanted or needed something, it would be gone to pot. I would call in to ask about changing a battery up somewhere, and they would help me. But try calling in now and asking a question about service. It's impossible to get in there the last three times I've tried. If I find anybody I like better down here, I'm gonna leave.

ADT is a good service. I like the cost and the product. The equipment is constantly updated. I get texts and emails when there are some new equipment or something coming out. But I can opt out of that if I don't want it. That's a good thing. Also, the customer service is good. Everybody has been very knowledgeable. They've taken care of my problem. They updated the camera one time. And they came out because the camera went offline and I couldn't get it back on with going through the troubleshooting. Other than that, I haven't had any problems. The last time the utilities went out, there was a power outage in the whole area in my neighborhood. It lasted six days. That wasn't their fault. And it’s easy to install. I don't have to have them come back to do that. I can do that on my own.

I hate ADT. It's all based off the internet, so if my internet went down and I live in a rural area, my house is not protected. I get automated phone calls constantly saying that my service is down, my home is not protected. Also, I thought it was only a year contract. It's three. So after a year, I tried to cancel. It's a three-year contract but the people didn't tell me because it wasn't ADT people. It was a third party that came. I didn't know that they didn't work for ADT.

We had ADT in our previous home and liked it, so when we moved to Fredericksburg, we called them again. They were helpful. There was also an existing system in the home, so the installers checked it out and reactivated it, offered to change or move anything, and it was fine. We had a false alarm because they set the sensors for a certain height, and our cat would set it off. I had to make that suggestion to ADT, because we weren't home, and I said, “I don't know how your detector works, but we have a cat in the home. So if it's motion detector or sound detector, that's what set it off. But tell me how it works, because it happened twice and we didn't want the police to come, because the third time, they get mad.” They explained to me that it is a height sensor. They adjusted it and we didn't have any more problems.

I'm not getting what I'm paying for. I live near railroad tracks, and the vibration sets off the window alarms. They cannot tone down that sensitivity. Also, I have some items that I'm not using. The only thing I'm using is the smoke detector and the carbon monoxide detector. I pay almost $60 a month for those two things because I can't alarm my doors and windows. I complained about the windows. They would come out and set the sensors to the lowest setting. But it didn't work. After that, I didn't pursue it because ADT couldn't do anything about it. Be careful, because if you live near railroad tracks, the system doesn't work.

We contacted ADT back in 2002. We were desperate for a security system. The lady we talked to was very nice. She told us what was available, and what she thought we needed. She told us everything. She was very easy to work with. However, I've expressed my concerns numerous times that I'm afraid that ours is outdated. “No, it's fine. It's working.” If the alarm went off, we would immediately get calls. Now, we would get a text if there was a problem. That's concerning to me because if I was out eating dinner or with friends, and a text came in, I don't have my phone out. I might not see a text for an hour, whereas a phone call, I would at least look and see. “This is ADT. I need to answer it.”

My ADT works fine. I've had a couple of problems with the battery, but we had a service call. The only thing that drives me crazy sometimes is it beeps if a door is open. That way, I know that my husband didn't shut the door on the way to the patio. I have multiple keypads, so I can set it from my bedroom at night, from the utility room when I leave the house through one garage, and from my dinette when I leave the house from another garage door. That's the way I had my security set up in the other places we've lived, multiple stations where I don't have to go all the way through the house to turn it on or off.

We were in Arizona and the company there was different. Then, ADT bought them. We had them when we came to Alabama and it was very good. And when we moved to Huntsville, we kept it. So, we've been with ADT for about 25 years. When I set the system, it turns on. And when I turn it off, it turns off. It notifies people when it needs to. It kept my other homes very good. I had it on several doors that kept the kids from out of the swimming pool and would alarm them. It goes off if somebody comes into the house or when the door opens or the smoke alarm goes off. When I needed it, seemed to be working alright.

I went with ADT years ago shortly after I bought my home. It was a little bit safer having an alarm system and most of the homes in the neighborhood have one. The sales rep was a friend so the process was very easy. He arranged the installation at my convenience and it went smoothly. I got a fob for my keychain to turn the alarm system on and off and I got a text message from them telling me that the battery was low. They sent a tech to the house and he replaced the battery in the fob. A couple of years later, the motion detector had a battery issue and rather than send somebody, they mailed me batteries. The motion detector was hanging off the ceiling, so I couldn't reach it. They ended up permanently overriding the motion detector so I wouldn't have to do extra keystrokes and I was still paying for a feature that I had no access to.

I have opted to use their solar panels. This is the biggest mistake of my life. There is a lot of information that they fail to disclose in the loan that you are responsible for. You won't find out until you're literally paying almost twice the amount.

There is a cancelation fee of 75% of the remaining payments, they never told me that, they lied to me about a 1 year contract, but was a 3 years, so now I'm stuck with them for 2 more years, keep that in mind, don't believe their sellers.

I have been with ADT for close to 10 years. It was advertised on TV and the techs came and put in the exact system that I needed, and they have been great ever since. They're right there. I like the prompt service. The one time that the police came, the system was reset and everything went fine. A couple of times, it went off because my daughter didn't get into the house and put the code in fast enough. Once, the key fob was in my husband’s pocket and had hit it. Also, we were not home once and the sensor fell off and caused the alarm. Any time the alarm goes off, the phone call is within a minute. So, I’m very pleased with it.

I had a different group and I wasn't happy with them all the time. I saw the ADT sign and I tried it, and I've had it now for several years. The customer service has been very good. I like having the alarm system. I have the warning system and the pendants that I wear around my neck. I have just the very basic system. I live alone and that's the only thing I need about it. I'm happy with it.

We've always had good service with ADT. Their system has been great. Every time it goes off, we always get a call. I don't have any trouble. They’re always here the next day. I like the cameras. They show everything. ADT is the best.

We've been with ADT for 16 years now. It's affordable and they're very responsive. We've had a couple of phone calls and they respond right away. And we like that. I love their app too. Their customer service has been great.

The installation of our ADT was easy. The guy came out and he was knowledgeable. He installed the cameras, the doorbell and the glass break. It was seamless. They've had to change the doorbell twice. But other than that, everything's working properly.

We've had ADT for eight years now. Most recently, we were trying to update our system. We reached out to the company and they sent a guy named Jack out who took a bunch of information, and said he’d get back to us. But he never did. This particular guy wanted to do everything on the phone. I said, “No. I wanna talk to somebody in person.” He came out but never ever followed up on it. I've emailed him and it's been months. It's terrible.

I have one problem with the ADT system. When they put the pin lock on my front door, they only worked for about three days, and they don't work anymore. I tried to call the number that I got, but nobody answered me, and they would send me to voicemail. But everything else is good. I also recommended my mother do it.

I'm glad I have ADT. The customer service is satisfactory. I've never had an alarm tripped due to an intruder or fire, but it works. I'm satisfied. I've lived through the transition from a wired alarm system to an Internet of Things or wireless system. With the number of sensors, they're easy and they connect. Sometimes it gets a little bit dicey when I need to have service 'cause most companies, not just ADT, don't wanna come out unless they absolutely have to, and then sometimes there's a charge. But it's not like it used to be, that's for sure.