ADT Reviews

If I could give this company a ZERO I would. First of all, we were under a 3 year contract. When that contract ended, we called to ensure cancellation. They were insistent on our contract being cancelled. NOPE - got a statement 1 month later stating we owed $623.00 for a renewal. When called, not only did we get transferred 6 times we were told that we "verbally" signed a contract. Make THAT make sense "verbally signed" an agreement. When asked to provide that, we were told they could not provide a LEGAL binding contract that we supposedly signed.

On Jan 9th 2025 I called ADT. My door sensor was overriding. The first rep read a statement saying if I get injured or damage my property while troubleshooting ADT is not responsible. I questioned that statement then the rep. read it 2 more times and I said I agreed he responded I did not sound genuine.and he thought he heard me make an additional statement. I stated how much time was wasted on the call and no resolution. And that he's on the clock not me he responded "I'm getting paid". I requested to speak to a manager the manager transferred me to a more experienced rep. and he was helpful told.me I needed a part and he would order the part and also told.me the last rep put a note in the system saying I refuse to agree to the statement. A total lie.

ADT is far inferior to the Vivint system I replaced. Their customer service is sub par. New system is 2 weeks old and the front door lock and garage door sensor do not work. They give a week window for repairs and never show up. Then upon calling again another week is added. I would NOT recommend this company. Plus on top of it all there is a sub contractor that does the install which is probably why they don’t care how long it takes to resolve your issue. The salesman basically told me his hands are washed off it once it’s installed. “Call customer service” which seems to be useless.

If I could just give zero stars and still leave a review... It took over 40 minutes on the phone to cancel the monitoring service. Transferred to five different "specialists", one each transferring to the other, asking for the same information each time and trying to upsell on something I clearly no longer needed. It was a simple task with an unnecessarily complicated process. The best part was they called it a submission for a "request" to cancel service. Bless your heart ADT. It was not a request. Been with ADT for over 20 years until I moved. Service was great until they ended it with this noise. Will not be using them again.

After being a loyal customer for 10 ½ years, I’ve never felt more betrayed and disgusted by a company. For the last 3 years, they played me for a fool, taking my money every single month without providing any service. Every time I called for help, they would assure me a technician was coming, but no one ever showed up. And when a technician finally decided to appear, they wanted to charge me extra fees, even though I was already paying for a service I wasn’t getting!

It took over 40 days to remedy a technical problem beginning with an average wait time of 20 minutes after the recording tells you 5. Attempts to resolve the issue remotely were satisfactory, but I was advised to purchase a new battery from them (at 3x more) because of assurances of shelf life; waited 1 week to receive the wrong battery; after waiting another week the correct battery didn’t work because the unit didn’t work, my model was obsolete and I needed a new system. I was told on the first service call, but opted for what I believed would be a quick and less expensive option. No one wanted the responsibility for the return of unused second battery. After no service for 40 days I was only granted a partial refund. Thankfully we have a great watch dog!!!

Don't waste your money!!! You can buy a security system yourself way cheaper than ADT. Definitely wasted thousands of dollars for nothing & they call CONSTANTLY throughout harassing you to come back to them.

This is the worst security system!!! I regret ever signing up with them. They have horrible customer service and technicians that are worthless. We had to pay an electrician out of pocket because their technicians did not connect our cameras properly. Therefore, our cameras were not working for months and they kept charging us a monthly fee. When we called customer service about this issue they gave us the runaround and never reimbursed us nor did they try to resolve this. We also found out that the cameras they installed were refurbished when we paid full price for the equipment! They are a bunch of scammers!!! Beware, save yourself the headache and go with a different company instead.

I've been an ADT Home Security customer for quite some time, and they have always treated me right. I initially chose ADT because I never had any problems with them, which made me stick with the company over others. Contacting their customer service representatives is not hard at all. I would rate their customer service a 5, as I've only needed to reach out twice, but both experiences were positive. If someone were to ask me about signing up with ADT, I'd say it's a good place to go based on my experiences.

I decided to go with ADT because I had heard about them prior and thought they would be a good choice. So far, I haven't had to use the system much in terms of setting it often. I haven't needed to contact customer service, and I think the quality of the equipment must be good. I don't have any problems with ADT and would rate my satisfaction with them as a 5.

I first heard about ADT when a salesman knocked on my door, and the timing couldn't have been better since I was already considering a security service. I've been with ADT for two years now, and the initial interaction with their sales team was pleasant. The installation process was smooth, handled by a professional and polite team who ensured I understood how to use the system.

I've been a loyal customer of ADT Home Security mainly because it's the only option available in my area. I've never actually needed to contact their customer service since I usually manage my account through the website, which works fine for me. The equipment package they offer meets my expectations, however, purchasing parts from ADT is very costly. For example, they charge about $20 for a battery I can buy for less than $5 at Walmart. It seems they inflate their prices on third-party products. Overall, I'd rate ADT a 3 out of 5 due to their pricing issues, though their system's efficiency and the website's ease of use deserve a 5. I'd suggest ADT consider reducing their equipment prices.

I have been an ADT Home Security customer for over 20 years in both my previous and current homes, so it's been quite a while since I initially heard about them. Recently, I've faced challenges, especially with customer service. I encountered a system malfunction and found it impossible to reach a live person for assistance, which was frustrating. The system remains malfunctioning to this day.

I first heard about ADT from an affiliate when I bought my house. The sales rep was very nice, and the installation process was easy—they did a great job. I've had the system for a little over a year, since August 2023. I appreciate that the system provides notifications and images of what's happening, which is reassuring. However, there are some drawbacks. There is often a delay when someone is at the door, causing me to miss the live interaction. This defeats the purpose of having a security system. Additionally, there are times when the camera fails to pick up people, even when they walk directly past it. This has been concerning, although thankfully, it has only been friends or family so far.

I've been using ADT Home Security for some time now, and overall, I am quite satisfied with their service. One of the primary reasons for my loyalty is their reliability and consistent service. When I have questions or concerns, I have no problem getting in touch with a representative as I tend to call until someone answers. Although we've sometimes needed help over the phone, we've never required a technician visit, as most issues are resolved through these phone interactions. As for the current package, it meets our expectations and needs. If we weren't satisfied, I'm sure we would have voiced complaints by now. In general, I'm a satisfied ADT customer.

I have been a loyal customer of ADT Home Security because they provide reliable service. We've had issues with previous monitoring companies, but ADT has been satisfactory with no major problems. When it comes to reaching customer service, I find it fairly reasonable to get a hold of someone if there is a service issue.

I authorized the installation of a new security system with ADT, but it's been nothing but trouble. The system isn't even working, yet I'm being charged for both the installation and the monitoring, which I did not authorize. When I attempted to contact ADT about these issues, I received no response; I even requested a bill and never got one. I initially chose ADT because my father had their system, and I decided to continue using their services after he passed away. When the old system stopped working, I was convinced to upgrade, but unfortunately, the upgrade has been a disappointment.

I initially chose ADT because they are a well-known name in the security industry, and I wanted to support a young salesman at the time. My interactions with both the sales representatives and the installation team were positive; both were nice and professional.

I have been using ADT Home Security for around 40 years. While I'm mostly satisfied, I have some issues with their service. Specifically, the backyard camera isn’t functioning properly and makes noises. I’ve been waiting for someone from ADT to address this, but I haven’t received a follow-up yet. Besides this, everything else with their service has been alright. Overall, I'd rate my experience with ADT as a 3 out of 5.

I initially chose ADT for my home security based on my previous experience with them. However, my recent experience with ADT has been quite disappointing. When I moved to my new home, the salesperson misled me on several fronts. I ended up paying triple the quoted price, and the equipment installed was not the one I requested. They installed incorrect color sensors and, despite my complaints, I had to settle with what was provided. Additionally, I was promised a $300 incentive and another financial offer if the buyers of my previous home used ADT, but neither materialized.

My experience with ADT Home Security has been quite unsatisfactory. Initially, I believed it was an additional benefit provided to us for better internet and TV services. However, I later discovered it would cost around $45 a month, which was not feasible for us given our financial situation. When I tried to cancel within 24 hours, I was told it would be taken care of, but no one contacted me as promised. I’ve spent months trying to get in touch with the right people to cancel, only to be bounced back and forth between ADT and a company in Tucson that installed the system.

I decided to go with ADT Home Security because they were already installed in my home when I moved in. However, I am not satisfied with their service. The experience has been spotty, particularly with one of the cameras often malfunctioning, likely due to Wi-Fi issues. Moreover, although a persistent problem with batteries dying has mostly been resolved, another issue arises during power outages when the system fails to revert to its power source, causing the batteries to deplete and trigger annoying beeping sounds.

I've been a customer of ADT Home Security for quite some time, initially choosing them based on a recommendation from a friend. Our experience with ADT has been very positive. There was an incident where my wife accidentally set off the alarm, and their response was impressively swift—the police arrived in just five minutes.

I have been using ADT Home Security for several years now, but my experience has been less than satisfactory. Since setting up my equipment years ago, the only communication I've received from them is my bill. I wanted to pay off my equipment in advance, but they insisted I pay it over time, and it seems it's still not fully paid. Recently, my fees increased without explanation, and I find it frustrating. I've even thought about canceling their service altogether, except for carbon monoxide monitoring, as I'm unsure about the level of security they provide.

I've been with ADT for a long time, and my experience has been mostly positive. Initially, we chose ADT because a friend recommended them, and it was a convenient option at the time. The installation team has always been great, and the technicians are reliable. There was one instance when a sales representative suggested an unnecessary major update, but the technician resolved it with some simple upgrades, and the system has been running perfectly ever since.

I decided to purchase ADT because people were pulling into my driveway in the middle of the night without any reason to be there. The sales representative was very nice, and the installation went smoothly. The technician was a good guy and a very nice young man. The system's quality is just fine, and it works without any problems. I don't have any additional feedback for ADT, but overall, my experience has been positive.

My experience with ADT started due to a recommendation from my nephew who works there. He connected me with someone for installation, and it was relatively simple to get set up. I also bought an ADT doorbell; however, they failed to inform me that the battery couldn't just be replaced— the whole unit had to be changed. This left me without service for nearly a year. After a lot of back-and-forth, they eventually replaced it with a functioning doorbell.

I’m quite dissatisfied with my recent experience with ADT. Having been a customer for over 30 years, I initially had a wired system that functioned perfectly. However, when one of my keypads started malfunctioning, I was informed that there were no parts available for my system and I would have to purchase a new one. I spent over $3,000 on a new system but have faced numerous issues since then. For the past few months, the keypad in my bedroom hasn't been working. Despite several service visits, including from a senior service technician, it was determined that the keypad probably won't ever work due to signal issues. As someone who lives alone, I wanted the security of being able to control the system from my bedroom, especially in emergency situations.

I've been a customer of ADT primarily because I'm unsure how to cancel their services. Currently, my ADT system isn't functioning. After a hurricane, I lost power, and I'm not sure how to reconnect it, and one of my cameras was blown off. I haven't contacted their support due to my busy schedule and not having their contact number handy. Previously, I had some issues with my camera system, but ADT addressed it by sending me a new one for self-installation, which was easy to do with their phone assistance. Initially, when the system was set up, a technician did come, and they were very pleasant. Regarding my ADT package, I find that I don't use most of its features — I only rely on the basic setup for emergencies. While I'm generally satisfied, the additional features don't get much use. Overall, I'd rate ADT 5 stars, despite the current issues, as their service and support have been helpful in the past.

I initially chose ADT Home Security because the system was already installed when I purchased my house. My experience with their sales representatives has been satisfactory, and the installation crew did a great job. However, I've had issues with the pricing. Two years ago, when I had my system serviced and the keypad changed, I signed a contract at a certain price. Despite this, the price increased due to additional taxes, which I had not anticipated. Although I was informed that price changes were indicated in the contract, the initial price was clearly stated, so I found this frustrating. I've been trying to exit the contract, but they informed me that I cannot do so until the term ends. If I had the option, I would switch from ADT. Overall, I would rate my experience with ADT as a 2 out of 5 due to these contract issues.

As a loyal customer of ADT Home Security, I've always appreciated the reliable monitoring and the quick response whenever I've accidentally set off the alarm or faced a battery issue. ADT took over the company I was initially with, and I've remained with them ever since. The process to get in touch with a representative is generally straightforward, though the quality of customer service can vary. Sometimes I've gotten some that aren't very friendly or responsive. But usually, the staff who follow up when the alarm is triggered are wonderful and the technicians who've visited my home for service have always been professional and efficient. Overall, I'm satisfied with the service and think it's good value for what I pay. But it's terribly expensive, plus it's been going up and up more recently.

I started with ADT around May. Initially, I was with Duke Energy, and they referred me to ADT, which influenced my decision to go with them. However, my experience has been mixed. While my interaction with the sales representative was alright, I found the billing process quite confusing. I was repeatedly billed different amounts without a clear explanation—a detail the salesperson failed to mention. This led to frustration as I tried to understand the charges.

I've been with ADT Home Security for a while now. We initially chose them after some research because they offered exactly what we needed in terms of home security. We've had a couple of minor issues with the system, but their service has been commendable. They’re quick to assist, and I appreciate their responsiveness, especially since my mother-in-law occasionally sets it off. It's comforting to know that their support is reliable when that happens. Regarding overall quality, I find it excellent. As for the cost, it's very reasonable for us, and it's worth what we get in terms of security and peace of mind. The service quality is top-notch, and the people at ADT are great to work with.

I chose ADT for my home security system because my aunt and uncle have been satisfied customers for over 10 years, and it seemed like a reputable company. My experience with their service has been positive. The sales representative who assisted me was helpful, though there was a slight misunderstanding regarding the upfront payment details, which might have been due to my lack of questions. Nonetheless, he was also responsible for the installation, which was conducted efficiently.

I've been a customer of ADT Home Security for the last 4 or 5 years. Over this time, I haven't had any significant issues with their customer service. However, I do disagree with their $160 charge for sending someone out to inspect or repair the equipment. I find this fee quite high, especially given the monthly payments we already make for their services. As a senior citizen, it becomes challenging to afford such fees for inspecting their materials.

I have been a loyal ADT Home Security customer for about 30 years, ever since my home was built in 1995. The installation process went smoothly during the construction of our home. The quality and features of the system are commendable, simple, and effective. We've never felt the need to switch to another provider. While I do wish the prices didn't rise, it's something I accept as part of life. The customer service has always been excellent anytime we've reached out. Overall, we're very satisfied with ADT, and our long-term commitment says it all. I would definitely recommend their services.

I had a terrible experience with ADT Home Security. When we were remodeling, I called ADT due to some problems, but they never sent anyone to look at it. Although it was easy to reach someone on the phone, they wouldn't send anyone out to resolve the issue. They said I didn't know the password.

I have been an ADT customer for about 17 years, having their system installed when I built my house. Over the years, I've had excellent service with no significant issues. I had to update the system when I switched to the internet, and ADT was very efficient about it. The system has consistently performed as promised. So I'm happy.

I've used ADT Home Security for many years and continued their service after moving recently. I've never had any issues with their customer service; it's been easy to contact them whenever needed. However, I would like the account to be updated to reflect only my name, as it is currently still under my husband's and I asked them to change that.

I've been a customer of ADT Home Security for around 14 years, across two different states. Initially, I switched to ADT because the previous security provider I used failed to trigger an alarm during a test, which was unacceptable.

I've had mixed experiences with ADT Home Security. While I remain a customer largely due to the hassle of switching providers, I'm not particularly happy with their services. A couple of years ago, they replaced my system, but the new setup doesn't support all my sensors as the previous one did. This has been a disappointment as it does not meet my expectations.

I have been with ADT Home Security for about three years, and my experience has been frustrating enough that I'm planning to leave as soon as my contract expires. Initially, I was told that if my batteries needed changing, ADT would send someone out to replace them. This turned out to be false; I found out that they don't provide such a service. At my age, the promise of help with battery replacement was appealing, but unfortunately, it was misleading. To make matters worse, the specific batteries required for their carbon monoxide alarms aren't available in stores, which means I have to order them directly through ADT. This process has been inconvenient, and I've been concerned about the battery dying without any warning.

I've been an ADT Home Security customer for almost four years now, and overall, my experience has been positive. The pricing is very competitive, and I generally receive excellent service. However, I've encountered some issues with my doorbell camera, which tends to go out when I'm at work. I do the troubleshooting and although it eventually resolves the issue, it does take some time. Aside from that, everything's wonderful.

I've been with ADT Home Security for almost 20 years, and I am not satisfied with their services. They offer no incentives for long-term customers, which is disappointing. Additionally, they want to charge for new products and services. I've been actively looking for a better deal on security and home protection. Overall, I am very dissatisfied with my experience. They never reach out or visit.

I've been a customer of ADT Home Security for many years. While the system generally functions well, I am currently experiencing issues with my units not working properly. Unfortunately, getting someone out to fix these units has proven difficult. ADT's customer service has been lacking in communication, often saying I'll be put on a waiting list, only to have appointments missed without any notice. This is frustrating as I've been trying to get someone to address these issues for months.

I heard about ADT through advertisements and some online research. My overall experience with them was quite neutral. The customer service was just okay. Regarding installation, it was done by an associate, not directly by ADT. It went smoothly but was not extraordinary.

My experience with ADT Home Security started positively but hit a few bumps along the way. Initially, the sales representative was helpful, which made me confident in choosing their service. However, the installation process was frustrating. I was promised that the installation would occur at 8:00 AM, and I rearranged my schedule to accommodate this. Unfortunately, I didn't receive a call until between 12:30 and 1:00 PM, informing me that the installers were still about 50 miles away. This delay was disappointing and disheartening, and I never received any compensation for the inconvenience.

I've been a customer of ADT Home Security for over two years now. However, my experience has been disappointing. When I started, the service cost me about $40 a month, but now, two years later, it's jumped to over $70, despite the fact that I rarely use it. They increased the rates even though I barely turn the system on. As for the features in my package, I'm not pleased. I don't understand them fully, and no one from ADT has offered help, so I avoid calling their customer service.

I’ve been using ADT for over three years and initially heard about them through the signs on houses in my neighborhood. At the time, ADT was the only company I knew of for home security, which led me to choose their services. Although I don't recall specific details about the salesperson due to the time that has passed, I haven't faced any issues with the installation or service.

I have been with ADT after initially being with Brinks since 2005. I haven't encountered significant problems with their service, although we did consider other providers. Our interactions with sales representatives and customer service have generally been fine without any complaints. However, the installation process was not satisfactory. There were miscommunications regarding the costs; I was quoted $99 for securing our impact windows but ended up being charged almost $400. Additionally, I was mistakenly charged for a supposedly free Google device, leading to an argument and only a partial refund.

I've been a customer of ADT for many years, and overall, my experience has been just okay. In terms of incidents, the alarm has gone off once or twice, but not frequently, and I'm never usually home when it happens, so I hope they handle it promptly. When it comes to customer service, I'd probably rate them a 5 out of 5 initially. However, dealing with battery issues or similar problems can turn into a lengthy process, often involving upsells or extra charges for technician visits. Despite being with ADT for a long time, I switched to another company due to these annoyances but eventually returned.

I've been a customer of ADT Home Security for 30 years and have always had a positive experience with them. I've stayed with ADT due to my loyalty and because I've never had a bad experience with them. It's very easy to reach customer service when needed, and they always find a resolution without any issues.

I've used ADT Home Security for a while now. I didn't need to interact with a sales representative initially. I just called ADT and they came to inspect my place. The installation experience was good, and the service package meets my expectations well. I asked for specific features, and the package fulfills those needs completely. Overall, I would rate my experience with ADT a 4 out of 5.

I'm happy with their service. It's quite easy to get in touch with their customer service when needed, although there might be a slight wait, it's not inconvenient. Most of the time, they manage to resolve my issues effectively. The package I have meets all my needs, and I would recommend the service to others if they can afford it. It's a good service.

I have been using ADT for about six months now, ever since I moved into my new home where the system was already installed. The initial customer service was good; the representative explained everything clearly and showed us how to use the system. The setup process was straightforward, although I scheduled it a month later due to my closing schedule.

I've been a customer of ADT Home Security for over 10 years, and I've never had any issues when interacting with their customer service representatives. I'm very satisfied with their service, and I've found that any troubleshooting I've needed to do could easily be handled over the phone. ADT’s customer service effectively addresses any issues and ensures my system is always functioning properly. The features of my security package meet my expectations, especially knowing that if the alarm goes off and someone accesses my house without the correct code, ADT immediately contacts me and, if necessary, dispatches the police. I've had no problems with their service; in fact, they're very reliable, like a good neighbor. Overall, I would rate ADT a 5 out of 5 due to my satisfaction with their customer service, security features, and the value I get for the price I pay.

I've been an ADT customer for nearly 25 years but am considering changing. I currently pay $100 a month for two houses each, and I'm frustrated because they charge me extra for assistance. The doorbells' functionality is inconsistent, and I feel there's likely a company that could offer better service. My interactions with their installation team have generally been positive, but I haven't had any recent experience with their sales representatives. Despite several upgrades, my equipment's performance varies, and I'm doubtful about the effectiveness of the upgrades. Overall, I wouldn't recommend ADT to others, and I'd rate my experience as a 2 out of 5.

I have been less than impressed with ADT Home Security. I decided to go with them because it's what I knew from my family, as my grandparents had it when I was growing up. My experience with the company, especially during the sales and installation process, was a bit unusual due to COVID-19. The sales representative was also the installer, so I didn't have a traditional sales meeting beforehand.

I have been using ADT for over 20 years. My main reason for staying with them is convenience; I don't have the time to shop around for security systems. Regarding customer service, I've faced several issues, primarily when my card was hacked. Even after promptly updating them with my new card information, my billing wasn't resolved, leading to ongoing frustration.

I've been a customer with ADT Home Security for about 15 years now. What has kept me loyal is the consistent quality of their service; they are very accurate and their customer service representatives are efficient and quick to respond. I've never needed a technician to come out for issues after the initial setup, which included the installation of cameras and some service demonstrations. The service features typically meet my expectations about 90% of the time.

I've been using ADT for quite some time, primarily because of their reputation. However, my experience with them has been somewhat mixed. Initially, I was told that if I moved, the equipment could simply be transferred, but it turned out I had to purchase new equipment, which was disappointing as it wasn't communicated upfront.

My experience with ADT Home Security has been very positive. All the equipment has worked well without any issues. My only concern has been with their billing process. I've requested to receive bills through the postal service rather than the Internet because we're more accustomed to handling bills this way. Although they have accommodated this, the postal service bill arrives much later than the one sent via the Internet. As a result, it seems like my payments are always close to being late. Despite this, the overall service and equipment have been satisfactory.

I first heard about ADT years ago through a referral from my banking financial institution. The entire process, from interacting with their sales representatives to the installation team, was straightforward and efficient. They evaluated my home and recommended what was necessary without overshooting any services. I've been using their system at my current house for quite some time now.

I've been a customer of ADT for many years, primarily using their alarm system and cameras. I chose ADT because I noticed many others using it and after exploring various offers from different companies, ADT seemed to be the best option for me.

I have been a customer with ADT Home Security for around three years, maybe even four. Overall, my experience with ADT has been positive. The customer service has always been very good when I call and if I have any questions or concerns.

My experience with ADT has been quite challenging. Initially, everything was great until I moved. After moving, I've had constant issues. I have called numerous times; they may resolve one issue but overlook another. Currently, I'm locked out of my account as it says my password is invalid, despite having used the same one for the last year. When I request a password change, the reset process doesn't direct it to my email. I've worked in tech support at FedEx for six years, so I'm fairly tech-savvy. Such simple tasks like resetting a password shouldn't be this difficult.

I've had ADT for a few months in my current location and about four years at my regular house. My initial experience with the installation was positive; the technician efficiently set everything up, including the alarms on my front and back doors. The salesperson was very nice and helpful, which left a good first impression.

I've been with ADT Home Security for over four years, and my experience has been quite mixed. Initially, I chose ADT due to a combination of commercials, online research, and my neighbors. While the technicians who installed my system were excellent—professional, respectful, and knowledgeable—the customer service has not consistently met the same standard.

I have been using ADT for years, and I'm genuinely impressed with their service. Having ADT signs in the yard seems to deter potential break-ins, which is quite reassuring. My customer service experience has always been positive, though I did learn not to call technical support directly. Instead, I reach out to customer service since technical support often expects you to handle issues on your own, which I prefer ADT to resolve for me.

I've been a customer of ADT Home Security for many years, and my overall experience has been positive. They have consistently provided the services they promised, and I've never had any complaints. I'm the type to switch companies if I experience issues, but with ADT, that has not been necessary. Over the years, I've found their service package features to be satisfactory.

I've been a loyal customer of ADT Home Security for over 30 years, primarily due to their reliable service. Years ago, when I had my system installed, the technician was knowledgeable and helpful. Recently, we had an incident where our fire alarm went off due to cooking. ADT was very prompt in responding and contacted us immediately to ensure our safety before taking further action. Before I could get down the stairs, the phone was ringing.

I have been using ADT for quite some time, and we recently decided to upgrade our system. My experiences with their sales rep have been very positive. The installation process, even with the upgrades, was smooth and without issues.

I've been a customer of ADT Home Security because they generally do a good job, although I'm currently a bit dissatisfied. My main issue is with the doorbell camera, which works inconsistently. Sometimes it captures people going out, sometimes people coming in, but not always. I did reach out to customer service a long time ago, and it was easy to get in touch with them. They mentioned my equipment was outdated and upgrading would cost $200, which I can't afford.

The initial setup with ADT was smooth. The service features were fine, and I've had no major issues apart from an alarm going off when the battery was low, which we replaced ourselves. The company did not contact us proactively about this incident; we reached out to them first.

My initial interactions with their sales reps were fine, and I haven't needed to reach out to them since everything has been working smoothly over the years.

I have been an ADT customer for over 20 years. Initially, the customer service was great, and the customer seemed to matter to them. However, my recent experiences have been disappointing. I purchased additional cameras for my home, only to discover that they were not usable, which was never communicated to me by ADT. To make matters worse, when a service tech came over, he only spent five minutes on a ladder without showing any improvements or solutions. It seems like ADT no longer prioritizes its customers. Given these issues, I am considering switching to a different alarm system. I would rate my overall experience with ADT as a 1 out of 5 stars due to their poor customer service, although I would give their pricing a 3 out of 5. The usability of their monitoring system, unfortunately, also deserves a 1 out of 5 in my opinion.

I've been a loyal customer of ADT because it’s a well-respected company, and we haven't faced many issues. We primarily use the system to set the alarm when we leave and at night. Although we haven't used all the features, we have had a few accidental alerts, and the response was prompt. Fortunately, we haven’t had any break-ins. Overall, our experience has been positive, and I’d rate them highly.

I have been an ADT customer for three years now. I've never had any issues with their service itself, which is a big reason why I've stuck with them. However, getting through to a customer service rep can sometimes be difficult and time-consuming, which has been frustrating for me.

I had a very good experience with ADT. I first learned about the company through my daughter and son, who both recommended it to me. I can't recall hearing anything negative about ADT, which influenced my decision to go with them. My interactions with both the sales representatives and installation team were good, and the features of my service package have met my expectations. Whenever the alarm goes off, they have always responded promptly. I love ADT.

I've been a customer of ADT for about 1 or 2 years, having initially heard about them through some advertisement. During this time, I've had minimal interaction with their customer service or sales representatives, but the few interactions I've had were satisfactory.

I've been a customer of ADT for nearly four years. While I appreciate the security system when it works, I've encountered several challenges over time. My primary issue has been with the doorbell camera, which seems to malfunction every few months. Despite attempts to rectify the situation through troubleshooting steps provided by ADT, these solutions often fall short. Getting a service technician to address the problem in-person feels like a monumental task.

I had a frustrating experience with ADT Home Security. Initially, I had cameras installed when I moved into my new home and was pleased enough to order more cameras later. However, that's when the trouble began. I was supposed to have a floodlight camera installed near my garage, but despite my efforts to schedule it, I was repeatedly told they were short-staffed and needed to reschedule. This happened three times, and the floodlight has been sitting in my dining room since June, with no installation in sight.

We've been with ADT for about four years, primarily because our options in Alaska are limited. Unfortunately, our interactions with them have been less than satisfactory. We've had significant issues with their billing process, including unexpected and hidden fees. For instance, during our relocation, we were charged for equipment that should have been free, and frequently, the billing statements were inaccurate, often overcharging or adding unexpected fees.

I saw signs in my mail from ADT and they had what I needed. The installation team was great. The lady knew what she was doing and the person I talked with the very first time talked about the product and knew what to talk about. I was pleased with all of it. The system is working well. My alarm goes off when it needs to. An alarm went off when someone activated it and did not realize that I had it on. I heard it and we got it turned off. I like ADT and I'm satisfied with what I got.

I've been using ADT for around a year or less. The system is easy to use, and I've been able to monitor the system through an app, which I would rate as excellent. I'm satisfied with the ADT system overall. If a friend asked about my experience, I'd tell them that I'm very pleased with both the system and the pricing.

ADT is a good alarm, but that's not what I want. I want cameras where they can record 24/7. I don't want to be with ADT anymore, but they won't let me cancel. They told me that I signed a contract for three years. So I'm waiting for the last month to expire so I can call back and cancel.

I initially became associated with ADT because of a merger involving a company I was originally with, ProSource One. Hence, I now have two accounts: one with ProSource One and another that has always been with ADT.

I signed up with ADT for a 3-year contract, but they unilaterally changed it to a 7-year contract without my consent. I discovered this when I contacted them earlier this year when I called them about something else, then I asked, “When is my contract up?” The rep informed me it ends in 2027 and I said “What? I have a 3-year contract." She said I have a 7-year contract and that I agreed with it, then I said, “Okay. Send me a copy of that contract.” None of it is my writing. Somebody else's handwriting did all the action, and they said that they gave me a copy of the contract. I have nothing from ADT, not in my phone or on my person. When I raised this with ADT, they promised to send something for me to file a complaint, but I never received any follow-up. They also told me if I cancel, I would have to pay a couple hundred dollars. So my intention is when the seven years is up, I will no longer use ADT.

I have been using ADT Home Security for a long time, around 24 years. Our interactions with the installation crews have been minimal but generally positive. The features of the service package seem to meet our expectations; they work as intended. I had an experience where my house was broken into, but thanks to the ADT alarms, the thieves didn't manage to take much. Overall, this has been a satisfactory experience.

I decided to get an ADT Home Security system after someone attempted to break into my home. I've had it installed for a little over two months now. Initially, I was receiving notices on my phone, which was quite helpful, but I am no longer receiving them, and I'm not sure why. Previously, the system would announce when the front door or garage was opened, such as "garage open," but it doesn't do that anymore, which is my main complaint.

My experience with ADT Home Security has been very positive. I've remained a loyal customer because ADT is dependable and offers excellent customer service. They've been particularly helpful with issues like late payments, providing quick responses whenever I've needed assistance.

I received an ADT home security system as a Christmas gift and I use the automatic payment feature. So far, my experience has been positive. I've found it easy to reach customer service when needed and haven't faced any issues with the system's functionality. I would recommend it to friends or family, expressing that it's okay. However, I do find the pricing to be a bit high. Overall, ADT's system and customer service have met my expectations.

I've been a customer of ADT Home Security for around 5 to 6 years. In that time, I've been quite satisfied with their service. We haven't had any incidents. But for the times I've got to call in, they always gave us pretty good service.

I initially chose ADT Home Security because a sales representative visited my house. The sales rep was good. The installation was good as well. However, I've had my system for about a year, and I am not satisfied with the quality and features. The security camera doesn't stay charged long enough, and it has been disconnected for almost five months. Despite contacting ADT, they haven't provided a solution. Their team only advised getting a new system, which I would have to pay for. The cost and quality of the services have not been satisfactory. I believe ADT should offer better customer service, installation, and alternative products if the original do not function properly. Overall, I am very dissatisfied with my experience.

My interactions with their sales representatives have been positive. For example, they tried to assist me in obtaining a fall monitor, though it wasn’t financially possible for me at the time.

I initially chose ADT because I recognized the name and trusted it for providing good service in my area. The installation crew has always been great. Anytime we needed a sensor change or upgrade, they met our needs promptly, and we've never had any issues with them.

I have been hearing about ADT for several years and I recently moved to a new location. The installation process at my new place was informative and fast, and they walked me through everything once it was completed. I occasionally use the app on my phone to monitor the system and set alarms, which is a convenient feature.

I've been a customer of ADT for over two decades, initially connecting with them when my daughter won a contest for an installation. Throughout the years, my experience with their customer service has been very positive. Any issue I've ever encountered has been promptly taken care of. When I've had false alarms, ADT has responded immediately, which speaks volumes about their efficiency.

I've used ADT for some time, initially drawn to them through their longstanding reputation. While the product worked fine initially, I've been experiencing multiple issues recently. The installation was straightforward. However, I've had persistent problems with the doorbell and Wi-Fi connectivity, leading to frustrations, especially since I'm paying for these services. I've contacted ADT numerous times, and even upgraded to panoramic Wi-Fi, yet the doorbell continues to malfunction and go offline frequently. Despite trying various troubleshooting steps, the problem persists. Although I use the app, it hasn't resolved these issues. Currently, I'm not very satisfied with ADT's service.

I have been using ADT and they have been great. I've always stayed with ADT because their pricing is very reasonable and their service is excellent. The installation team was very professional and friendly when they came to set it up, and they even helped me change the batteries once, which they did efficiently while showing me how to do it myself next time.

I have been a customer of ADT for about a year now. I first heard about them through my friends and family. My interactions with their sales reps and customer service have been great. There was a time when I had a question about using the keypad, and they were incredibly helpful and knowledgeable. The installation team was also wonderful, making the setup process smooth and efficient. The service package has been doing great so far, with all the security features performing well.

I first heard about ADT through a friend's recommendation, which influenced my decision to choose their services. Unfortunately, my experience with ADT hasn't been positive. While the sales rep was quite good, the service itself has fallen short of expectations. We hardly use it because it doesn't function well most of the time, about 95% of it.

I’ve been with ADT since 2007 when we moved into our townhouse, and I’ve always had a positive experience with them. There have never been any issues when I needed assistance. For instance, there was a time when our new alarm system was installed, and I had trouble figuring out how to replace the battery. I called ADT, and they sent someone out without any charge. It turned out that all I had to do was push some wires in the right way, which I didn't know.

I first heard about ADT on TV and from seeing signs in some people's yards. With some shady characters in my neighborhood, I decided to try their service. I've been with ADT for nearly a year now, and to be honest, I haven't felt secure about their product. I've had my phone number changed a couple of times because of hacking. Nobody ever called me. The initial representative assured me he'd been with the company for 10 years, which gave me confidence, but later, when I tried to reach out, he'd already left the company. This lack of continuity has made me regret ever choosing ADT.

I rediscovered ADT through their commercials, having been a former customer. I had previously discontinued my service due to job loss, but once I was employed again, I decided to reinstate it. The installation team was courteous and efficient. They patiently explained everything to me again during the installation process, just as they had before. The features of the service package meet my needs excellently. Everything I was looking for in a security system, ADT provided without any issues.

I first learned about ADT when a salesperson came to my house. They were very informative and helped me make my decision. When it came time for installation, the team did a good job. However, I've had some issues with the adhesive that holds the sensors on the window frames. They tend to fall off over time, which has set off the alarm while I’m away on vacation, leading to the police visiting my home. I've had this issue a few times and have managed to reset them on my own. ADT did provide extra stickers to help with this problem.

My experience with ADT Home Security has been disappointing. We have been customers for over five years, primarily due to a binding contract. While our initial experience with ADT was positive, with impressive customer service and satisfactory system performance, issues arose when we had to move. Due to circumstances beyond our control, we were forced to relocate, and cancelling our ADT service meant incurring a hefty fee of almost $500.

I've been an ADT customer for about two years, having initially discovered their services through an advertisement. My interactions with their sales representatives have been positive. For instance, when I called regarding a few initial concerns, the representative I spoke with was very understanding and informative. The installation team that set up my system was knowledgeable, which made the process smooth. The service features of my package meet my expectations, and I've had no issues with false alarms. Although I haven't used their online tools, such as apps or websites, I am overall very satisfied with their services.

I've been using ADT Home Security for a couple of years, mostly because the entire house is set up with their system, and I haven't made the time to switch to another company. However, I'm not pleased with the service. I no longer set the alarm because the front door camera from ADT never worked. They even installed a power booster in my house that didn't work. Despite all the attempts to fix the issues, nothing seems to help. I end up paying for a service I don't use.

I have been a loyal customer of ADT Home Security because I have never experienced any problems with their service. Whenever the batteries needed changing, I contacted them, and they responded promptly. The customer service team is very quick to answer my calls and, if necessary, transfers me efficiently. I am very pleased with ADT overall. The technicians who have come to my home for battery changes have been extremely friendly and professional. Although I haven't upgraded my system, I am very satisfied with what is included in my package.

ADT was the first company I found. I called and ordered the system. Installation was good. I liked the person that came and installed it. One of the benefits of having ADT is the added sense of security it provides me. Overall, I'm fairly satisfied with my experience so far.

I initially heard about ADT through a referral from someone at my church after my previous cable service provider stopped offering security features. I've been with ADT for about three years now, and I really appreciate the security it provides. The ability to set alarms and feel secure, even when I'm in another state, is vital for me. I also make use of the phone app, which works well.

DO NOT USE ADT!! They are crooked and complete scammers. Their technician FRAUDULANTLY signed my name to their ridiculous contract that supposedly states they can charge $2,500 for cancelation fee. I haven't even had their service for a month yet, and the entire time, I have not had a working doorbell. They have given me a complete runaround from the very beginning - trying to state that I have to change my internet provider for their cameras. I tried then to cancel the install at that moment, and instead, the sales lady said my internet might work and insisted on sending out the tech to make the determination. That tech came out and said that he could use a different set of cameras that would work but didn't have them on his truck. He agreed to come out on Saturday to do the install. When he arrived, he couldn't finish the install and said he would be back on Monday. He never did.

I’ve been an ADT customer since March 2021, and my recent experience trying to cancel my service has solidified my decision to never deal with them again. After calling to cancel my service on a property that will close escrow on December 27, it took a staggering 46 minutes and being transferred 4 times to different representatives.

I chose ADT Home Security because they are a nationally recognized provider. My experience with the sales rep was positive; however, the installation process felt rushed. The installer seemed to be on a tight schedule, which left me unfamiliar with the system's operation after he left. I had to learn about the features on my own by reading and researching. I had to follow up on everything and I was confused. It would be helpful if the installation team provided more guidance and a thorough demonstration before leaving.

My experience with ADT was not the greatest. There offer was $53 a month. But when ADT came and put up the alarm system, I now owed $1,800 because they talked me into things and didn't tell me how much it would be. Before I knew it, I owed $1,800. I made one payment and I slept on it for the weekend. I decided that I no longer wanted all the windows to have whatever kind of alarm system on there. What they offered was three doors, and I went with that. The salesperson probably works on commission and talked me into other things. Before it all ended, it was $1,800. I decided to take the windows off. I kept two windows because people could step in to my house through these windows. I added a fire system in the house and in the garage, and I kept those.

I've been a customer with ADT from 2003 to 2012, and then from October to now. It was at a different place. This home, when we moved into it in 2020, already had the ADT service in it. I reactivated it, and it cost me $1,400 to do that because they had to come out and redo the system, which didn't need redoing, but that's how it goes. ADT's customer service person came out and sold it to me and said he could use everything. I knew it operated because part of the system, even though it wasn't activated for their service, worked. When you open doors and windows, it would set off a little beep to let you know something was open. So, everything was thick, hooked up, and working fine. The guy said that he had to have access to my checking account, withdraw half the fee, which I didn't like. I don't like people withdrawing money from my account. He said that'd be the last time.

I've been with ADT for three years now and I'm satisfied enough with the package I got. We didn't go the route that they recommended, though. It's hooked up to the old wires and nothing got updated because they said they don't do that anymore. Magnets have fallen off and they've replaced those for us. But we've had a few false alarms and it's usually a computerized service letting us know that our alarm went off, which we don't like. It used to be a human.

We experienced a hurricane and I lost power. When my power got restored, my system did not come back on at all. I had four or five appointments trying to figure out what the problem was and I had an electrician to look at it to say that they didn't see any signs of power surge at all. It was just something linked in the system. I live in a secluded area by myself and I needed the security. I ended up having to get a new system and ADT would not cover anything at all and although I've been a customer for four or five years, there was no incentive or anything to help defray the cost of buying a new system that I really didn't want.

What a scam this company is. We have to move from our house in Arizona to Alabama for work. We call to cancel service with ADT and they try everything to keep us on even though we tell them we are moving and don't need the service. So a week later they take $2177 out of our banking account without warning or authorization. 2 days before Christmas. Then say when we call, that it's for equipment and labor. They could have asked for equipment back. I sure didn't take it or want it. What a snake of a company. I hope they don't do this on the regular. Talk about ruining a Christmas season to wake up to theft from a big company. I am so disappointed in this company.

I saw the senior discount advertised in my AARP magazine and I knew I needed something, so I called ADT. Everything's been wonderful, and I tell Google how great she is all the time. I couldn't live without Google being here now because I can ask for anything and she answers me. “What's the weather in Erwin, Tennessee today?” I say, "Hey, Google, what channel does that UT Volunteers play on tonight?"

I like ADT. I had them for a long time. It was a good company. They believe in working with you. If you got problems, especially about the bill, they try to work with you. I like that. Their sales reps were real nice and professional. I like them. Everything went fine with the installation. The installer set everything up right like it was supposed to and he didn't take that long.

I've been an ADT customer for over 24 years, starting when I first looked to secure my home. It's been a reliable experience, and their service gives me peace of mind. Over the years, I've had to replace batteries in sensors and the main backup, but overall, there have been no major issues.

I first heard about ADT Home Security through a friend who used their service. I chose ADT because they were able to schedule an appointment quickly, which was important to me.

I didn't have any trouble when I called ADT. I was okay with the system in the beginning, but I had some issues with one of my cameras. The installer had to do some wiring in my attic and he connected it to a light switch in my hallway and I did not know that. It was the camera that overlooks my garage, and it was out for two weeks because the light switch is for the light in my attic and I only turn it on when I go into my attic. The battery died in that camera. So, I didn't have camera over my garage for over two weeks because it took that long to get a technician out here. So, I was not happy about that.

My family and I decided to install security services in our home and chose ADT, as we had previously used their services and expected a smooth transition. We already had a complete system from ADT, based on our prior experience. However, when a technician arrived on December 18, 2024, he informed us that ADT had discontinued the devices we had and now offered a new system—Google Nest—integrated with ADT’s monitoring service. He also recommended replacing our functional door lock with a new one, stating that it would work better with the updated system. Trusting his advice, I agreed and paid $1,300 for the new equipment. All these were lies letter confirmed to me by one of their supervisor and a follow tech who tech me that the tech who has previously came our residence has a track record of misleading customers.

ADT is there when I need them. My experience over the years has been great. We moved and they made the transition fabulous. Everything was on schedule and everything's doing great. The house I moved in had some equipment, so they just came in and replaced what they needed to. They left that equipment in the house for the next person if they would want it. It all worked out great. I recently had them put the system by wireless and that was great, too.

The customer service, especially the person that installed my original system, was very competent, courteous, and thorough. I had the service installed in my home and I had some major renovation and an addition put on my home, which caused me to leave the house and stay someplace else. I rented an apartment until my home was completed and this is where I started having some issues with ADT.

We've had ADT for over 30 years and one day, I was on the phone with the reps for six hours going back on stuff that they promised. It was horrible. But it was resolved. The system has great features. It keeps my family safe.

My first experience with ADT was okay but later on, it was awful. As someone who is experienced doing security for a home, they're supposed to come and do an assessment and advice what needs to be done, not rely on the customer because the customer doesn't know how the system and how these things go. But they sell you whatever they wanna sell and I got extra stuff that I didn't need and they refuse to refund me for that.

I have a new system with ADT and it's great except when you come in to turn it off, you can't hear it. It's so quiet and that's just the off system. You can be bringing in groceries and forget you've got your alarm is set and it'll go off. Overall, it's very secure. If you gotta keep your house safe, go with ADT. If you're out of town or if somebody tries to break in and you're there, you're safe.

I first heard about ADT Home Security through a friend whose son was selling it. Living on the beach during the winter made security a high priority due to the fewer people around. Overall, my experience with ADT has been excellent. We've had some additions to our system, and the technician who handled that was very competent, though his name escapes me. I've also had to reset the system over the phone, and the process was straightforward with clear instructions.

I had the old school keypad which was the yellow one that lights up and you gotta manually hit the numbers. I also had an indoor camera, which was the old one and didn’t have audio. It was only a video for my living room area going into the kitchen area. I had a certain corner where I was able to capture the whole front of the house from the entrances. I ended up wanting a doorbell camera and ADT wanted to charge me 100-some-odd dollars. I told them I'm not paying for it. I've been with them for so long and I hear it on the radio how they're giving away anything else free to new customers. And they wouldn't give it to me.

Most of our friends have gone with the ones that are online. I don't trust that, so we’ve stayed with ADT. When we couldn't get the computer thing to work, ADT would tell me how to figure it out. It has been very nice and they're fine. There are some things I would wish ADT would update. They do for new people. There's a lot of modernization of the program since we've been with it. We've never heard anything about any of that. We don't have probably half of the things they now offer. All we have is the alarm system that we turn on and off at night. They've been satisfactory, and we are too lazy to look around and see what other things are available. We're comfortable.

I've had a very positive experience with ADT. They were recommended by friends who have their system. The salesperson was very attentive and understood what I needed. Didn't oversell me and gave me a great package at a good price. The installation in our two properties went very smoothly. The installers were efficient, knew what they were doing and did what needed to be done. The operation is great. Their app is very easy to activate and deactivate. The coverage is solid for my needs, as well.

I've had ADT for several years and was initially very satisfied with the service. However, about two years ago, we decided to upgrade our system, and this experience has been quite disappointing. During the upgrade, we requested a motion sensor for one of our outbuildings but were told afterward that the upgrade didn't accommodate it, citing weather concerns and the need for another line. This was frustrating as we needed that feature. We also added two cameras as part of the upgrade. One camera works fine, providing alerts for movement, but the other is problematic. It only functions when viewed live and fails to send alerts, which defeats the purpose of having a security system.

I recently started using ADT Home Security, and I like it. I haven't had any issues. Everything has worked fine for me. I’m happy with the system overall. Regarding its efficiency and the price, I would rate both a 4 out of 5. Overall, I'm satisfied with the service.

The app seem to be an issue. We would have to go in back inside the house and arm it. We could disarm it most of the time, but a lot of times, we couldn't arm it. I have to do a bypass because it kept showing something in the master bedroom, but there was nothing going on. The price could be more competitive, because it has been going up over the years. But I still would recommend ADT to a friend. We like the service. If I called, there would never be a problem with getting things corrected. They would call if there were any issues or if the alarm went off. They respond timely. If there were any concerns, they were addressed over the years.

I like ADT's response time and equipment. They also treat me well. However, I could use a couple more cameras. And my motion detector in the living room, my little dog sets it off. I can't set it for away. I have to set it for stay all the time. When I told them about it, the tech didn't understand what I was talking about. My batteries are starting to go bad as well and I'm in the hospital and I can't change them. I called them and asked them, "Can you guys help me out?" They didn't seem to be interested and they didn't wanna send anybody out.

My experience with ADT has been fantastic. It's a good company. I just don't like the technicians when they have to come out. They use third-party people who won't come to me. I've had to have them come out once and it was due to wiring. As far as upkeep on them, you gotta call instead of them sending someone out every 10 years to update.

I've been with ADT for 10 years now and the service has been good. I haven't had any problems with them where I had to call them. I had to call a couple of times. I was gonna call 'cause I needed to get a discount. I was reading that they offer a senior discount and I intended to call to see if I could get that. I would recommend using ADT.

A lot of other folks have ADT and I needed a security system. I got ADT last May. I told them what I wanted and what I didn't and I was satisfied that they gave me that. The reps were very curious. They knew exactly what to do and I commend them doing it really quickly and showing me how to operate the system. I'm glad that if I forget to secure my home, I can secure any place with my phone. I love that idea. Also the fact that my son can monitor stuff as well. He knows also when I don't secure the home. All in all, ADT is a great protection service as far as security for someone's home. My girlfriend had it, so I asked her about it before I did it. It was really helpful to know somebody that already had ADT.

ADT called me about renewing my service agreement. They were looking for another three years. I asked what would happen if I signed to extend it then I sell the house. They said I'd have to pay a prorated amount. I told them I didn't want to extend and to just put me on month-by-month contract because I don't wanna get caught if we should sell the house the next month. Within a month and a half of the call, the next thing we got was an email that our fees have gone up significantly. Because I wouldn't sign a three-year deal, they decided they were gonna charge me more monthly. I pay my bill every month and there’s never a delay in payment. We would have taken the service at the new house, but at this point, I'm done. When the house sells, we'll cancel the service, and we'll be done. The service is good but I don't like how they treat you as a customer.

I've been an ADT customer, and my experience has been mostly positive. I haven't faced any significant issues, which speaks volumes about their service reliability. There was a minor problem once, but it was promptly resolved by their customer service, who treated me well during the interaction.

I was not happy with ADT. The last day of my contract, I'm gonna get out of it. They said for them to come in and put in a new one, they were gonna charge me for it. Every time they come to my house, it's a charge. I was having issues with it at one time and I had the guys to come out. It took the guy two hours but he did not fix it. And ADT charged me $400 for the two hours. They told me, "We're gonna send out another guy to look at it and see what happened." He came out but he didn't fix it. Then he charged me. So, it's still not fixed what they were supposed to fix.