ADT Reviews

This is the biggest grift of homeownership! They extorted money from us for months until we finally got them cancelled! Buyer beware, the customer service is unprofessional and incompetent. We will be sending a referral to the BBB in contempt of this scam!

ADT is useless. I've had security service with them for about 2 years - no problem. Been using the same internet service with no problems. I have cameras installed by Alder. In May 2025, ADT took over the accounts. Have an issue that ADT support said the hard drive is bad, done, need replacing, need new cameras (as they don't have the compatibility of what Alder had - well why take the accounts). I have spoken with 5 account managers and every last one of them is a joke and liar. I'm told I have quality service plan but when techs are at my house or on the way they're asking for payments. I've had 4 supposedly scheduled appointments but only 2 showed in their system. I have taken off work 3 times for someone to come to my house.

Very expensive monthly monitoring fee, other companies are like 1/3 of there price, in my case they installed the system without connecting to their monitoring station, until 7 years later, a tech visited my house for adding fire alarms and he discovered that, if you try to cancel it will take them 30 days, and you will be charged for those 30 days. It's not for me, many other choice on the market.

ADT is well-known and I've been with them for about 6 to 8 months now. So far, I haven't had any problems except for my camera not being linked to my account. I'm pretty sure it's a mistake on my end, but I'm in the process of getting it resolved. Even though I missed an appointment yesterday for assistance, contacting their customer service has been straightforward—they were quite prompt. I like their alarm feature. It's comforting to know that if my smoke alarm goes off, ADT calls immediately to check on things.

I have had ADT for 3+ years and I've been happy with my service until this week. I have an issue with my touch panel in my home. It's NOT my internet, not my connection; I've been through their myriad of troubleshooting and the problem remains. When they offered a tech to come to my house it was an estimated $230.00!!! So this is where they get you, can't fix the problem, won't listen to the customer and then stick you with the service fee for someone to do the same stupid stuff at your home and then have do what the customer said would fix the problem in the end. Call me unhappy in Kansas, Teresa **.

I like the product. Everything works fine on it. Initially, I contacted ADT customer service more because of questions but recently because I replaced my door and needed someone to reinstall the sensors. While I attempted a DIY fix, I eventually decided to call a technician to handle it for me. I just bypass that sensor when I come home. It's not that big of a deal. Another instance I interacted with customer service was when I gave them the new credit card to set up in the system. It was easy.

I've been using ADT for about 20 to 25 years, feeling quite secure with their service. Their technology may be better now than it was 10 years ago when I had it installed in this home because other companies have more modern technology. But I don't wanna pay the cost. I pay a minimum fee right now and I'm comfortable with that. Although the system could benefit from more modern technology, I find its simplicity works fine for what I require.

I was with Protection One, and it switched over to ADT. This switch happened quite some time ago, as I remember choosing the initial service when my daughters were young, and now they have grown and have kids. Having been with ADT for so many years, I must say their customer service has consistently been really good. Reflecting on my longtime association with ADT, there aren't any particular highlights that stand out, but more importantly, there aren't any issues that need improvement from my perspective. They have addressed every concern admirably whenever it arose.

I heard of ADT when I first moved into my home. I appreciate that I can control smart features like the thermostat, front door, and garage right from my phone. The system's quality is satisfactory, and I've only had to contact customer service a couple of times. They were helpful and resolved my issues promptly. I've had the system for two years now, and for me, it has been cost-effective since I already had the equipment. Whenever I've needed assistance, the customer service has been good about addressing my concerns through the phone without the need for a technician visit. If they couldn't, they would send a technician.

We have been with ADT ever since they bought Brinks, and we had Brinks. So, we’ve had them for about 20 years and the customer service has been consistently fine overall. Whenever we've had issues with the service, the technicians ADT sends out are always friendly and professional.

I was charged $850 to install equipment that was never brought up as an additional cost. A wire was supposed to be installed so that my camera would still work when the lights went out, but that was never installed. I felt like this company was a little shady. The guy didn’t want to show me what was on the contract; he just kept scrolling really fast. I went back to try to see, but everything was already set up. I called the next day to question why I was charged so much money, but no one answered. I waited a week, and then a few days passed, and I had to call again. They said it was too late for me to cancel everything. It will cost me more than $4000 to cancel, which is double the price of everything.

We went with ADT about five years ago and generally, the customer service has been satisfactory. However, when it comes to technical issues, they often have me manage things on my end over the phone, which isn't ideal. I'd prefer a technician to come out, as it's challenging to follow instructions without understanding much about the systems. As far as the system itself, it has worked fine for the most part. There are additional features I'd love to have, but costs hold me back.

I've had ADT since moving into my current residence 13 years ago and my journey with the provider has been solid. Calling the support team quickly resolves any hiccups with the system. My initial decision to use ADT was primarily due to it being pre-installed in the house when I moved in, but over the years, its consistent reliability has proven it to be a worthy choice.

ADT Home Security has been a great choice. Whenever I have reached out to their customer service, the representatives have always been incredibly friendly and helpful. Overall, I've had a positive experience, and I'd recommend ADT Home Security to others without hesitation.

Over time, I've found ADT's service to be consistently reliable, which is why I remain a loyal client. I have been with them for almost 20 years now. Although my system doesn't have the latest features like video surveillance, it still functions well and meets my initial expectations.

My experience with ADT's customer service has been great from the start; they've been very helpful every time I've interacted with them. After about 4 months, I'm quite satisfied with my package. The install went really smoothly, and everything was set up just as needed. All of the system's features are working well. Overall, my interaction with ADT has been positive, and I'm more than content with the service they provide.

I’ve been an ADT customer for perhaps 20 to 25 years now and when it comes to customer service, the few times I've called, they've been quite good, making the process smooth. Interestingly, I've never needed to have a technician come out, which speaks to the reliability, I suppose. I haven't encountered any issues, so I don't have any particular highlights to note, which likely points towards a consistent experience from ADT. Overall, my experience with ADT has been positive, and I’m quite satisfied.

ADT's customer service has been very good and I like ability to easily use the system. It was upgraded and as long as the system's working okay, I have no problems with it.

I've been with ADT for over seven years now. Fortunately, I haven't had to use their services for any emergencies yet, but I feel assured that it's all functioning properly. Although I don't have a favorite feature, the alarm itself seems adequate.

I've had ADT since '17 and overall, my experience has been positive. The customer service so far has been satisfactory, as I haven't encountered significant problems. On rare occasions when I needed to reach out, assistance was readily available.

I've been with ADT for about 20 years, spanning two cities, including 9 years in my current location and 13 in Tennessee. Generally, I find their customer service to be satisfactory, and each interaction with their technicians has always been positive. They're knowledgeable and readily assist with any issues that arise.

I've been in my house since 2021. After I moved in, I saw an advertisement for ADT and picked them for my home security system. My overall experience with ADT has been good. The customer service has met my expectations without any issues. I'd rate my experience with ADT as a 5, meaning I would recommend them to a friend.

I've had ADT for a long time. Recently, I've had upgrades and had to have the batteries replaced in the CO2/smoke alarm. When I put new doors on my house, we got sensors. Although the customer service team attempted to guide me through the upgrade over Zoom, it turned out to be more challenging than expected, and I eventually had to pay for a technician to visit. This situation wasn't ideal, but the technicians were friendly and professional during the visit.

A salesperson from Envision came to my door and I got ADT's system. My experience over the last few months has been pleasing. The system performs accurately, and what really stood out to me was the ability to control it from my phone. This remote feature allows me to arm or disarm the system easily, which has been quite convenient.

ADT's customer service is very attentive to issues if we call them, so I'm very happy with them, including the explanations they give me. They reset things too. I haven't really had any problems with the system. However, we don't activate it that much because we have dogs in the house. We had a couple of failures on some of the sensors and they were repaired at no charge, so we're satisfied with the services overall.

I was referred to ADT by my realtor, and I've had their services for almost a year now. I really appreciate the notifications that discern between animals and vehicles in my yard—it genuinely adds to my feeling of safety. The system, equipped with sensors, leaves me feeling protected, and overall, I'm quite satisfied with it.

Throughout my time with ADT, I've been satisfied with the level of service they provide. The customer service has met my expectations, and I've been particularly impressed with the technicians they send out. They're always great at their job and very professional.

I decided to go with ADT Home Security around 1973. My experience with their service has generally been alright, although it does sometimes depend on the specific issue at hand. There have been moments when they couldn't immediately resolve a problem, but they do try their best. Their approach often involves sending out a specialist, which requires scheduling an appointment, making it a bit of a process.

Over the years, I've remained a loyal ADT customer because the service has consistently done an excellent job. Despite owning the system for about two decades, I've only had to contact their customer service a few times, mainly for replacing batteries and managing sensor alarms. Whenever I called, I found their customer service to be exemplary, always solving my issues with no fuss.

We've been an ADT customer for 25 to 30 years. A key aspect that keeps me loyal to ADT is their consistency, quality, and responsiveness. Their security system performs exactly as promised, which is reassuring. I'm a satisfied customer, and I would wholeheartedly recommend them.

After a great deal of research I settled on ADT as my provider for home security systems. Having installed and managed systems like these in the past, in my home, I was excited that this system was designed to allow for a simple installation and then expansion to a more complex solution over time. I was a little put off by the z-wave only platform, I have a number of Zigbee sensors I was planning to incorporate. However, I decided to go with ADT anyway but start with a scaled down system in order to get the basics in place. I ordered the basic system and it arrived within five days. After setting up a few sensors I decided I would order more for another part of the house. THIS is where the problems started!

I noticed ADT’s signs in our neighborhood and initially, we connected with ADT through a door-to-door presentation. We’ve been with them for about three years and the customer service from the start was impressive but over time, we've faced some disappointing moments.

I knew I wanted a system in my home, not just to monitor it but something that would notify authorities in the event that something would go wrong. I looked at the possibilities of putting in my own security system but I wanted something that had stood with a background and a reputation of keeping people's homes safe. At the time, my kids were young. I wanted something to protect them and I thought that I could do that with ADT. When I reached out to them, I was pleasantly surprised by the ease of the process. I was lucky enough to have a local representative come by, and he explained the offerings that ADT provided. The price was appealing and fit my budget, so I decided to sign up without any hesitation.

I have a detached garage where I have sensors on the windows, doors and so on and so forth. I have the one inside the house which is nice and loud, but I have nothing inside the garage. Should an intruder break into the garage, he would have no idea that the alarm's gone off and I would like to let him know. So, I looked on the internet and I found that there was a siren that went to my system that would work very well. When I called the Protection 1, they told me it did not exist and I could never have it. I tried several times ending in defeat every time. Finally, when the company switched over fully to ADT, I was able to get it in the mail and installed in a very short period of time.

My husband and I decided to go with ADT for our home security needs, and it’s been around 8 to 10 years since we got it started. During this time, I haven't had too much interaction with their customer service. The few times I reached out, it seemed to be fine.

I decided to go with ADT for my home security needs and have been using their services since 2014. One of the standout features for me is how it tracks entry and exit, especially useful with teenagers in the house. It provides peace of mind knowing when they come and go.

I never received a response from ADT in reference to the below email. February 2024 when I paid my past due bill I was making a partial payment. I inadvertently paid it 2x. I called and spoke with Abbott & Costello. I explained the error to one of your CSR's and that the additional payment would put me in overdraft. This CSR scolded me for not calling sooner and told me the payment has already been posted to my account. I told him that it is in a transaction status at my bank. Of course he stuck to his story. The second CSR told me I could not have one of the payments back. I said since I paid you 2x are you in the process of refunding the excess payment he said no, we will use that for your March payment. The 1st CSR was wrong, and the 2nd CSR was ridiculous. Their delivery of the message was horrible.

We're situated in the countryside, and relied on a hotspot for internet connectivity, as suggested by an ADT technician at installation. Recently, my inability to seamlessly use my cameras, due to connectivity issues, has been quite discouraging. We've had trouble reconnecting to our hotspot once we canceled our HughesNet service since ADT said it doesn't support hotspots despite it working initially.

I was going through a high-conflict divorce, and having a reliable company that could connect swiftly with city police was crucial for my peace of mind. I've been using ADT for almost two months now, and the experience has been reassuring.

I've been protected by ADT for about 3 years now, across two different homes. In terms of functionality and performance, it’s manageable despite my not being too tech-oriented. The system meets our needs. One of my favorite features is the ability to lock the door from my phone.

I had Protection 1 before ADT bought them, so my relationship with the service extends beyond the recent years. The transition was smooth, and I maintained the high level of service I had grown accustomed to.

ADT is very prompt and if something goes wrong, they call. For instance, when my back door was left open, they quickly notified me to check my security status, which I really appreciated.

We’ve had ADT for years. At one time, we had it downgraded because we live in a very safe neighborhood. We have everything we need. If somebody breaks in, the alarms will go off. For some unknown reason, our billing always includes two charges, which I suspect are separate costs for services and equipment. But I don't care. Despite this minor confusion, ADT has consistently responded well whenever issues cropped up. So much so, that we've recommended the service to our daughter and her husband, whose setup is more advanced than ours.

I heard about ADT through USAA. Also, ADT has a good reputation. It's been about 20 years since I first set up my service with ADT, but I remember their customer service being satisfactory at that time.

Be extremely cautious when dealing with ADT as a whole. This company and its reps will give you false information when signing up. Will tell you that your contract is for x years. Have you Esign on a small device and then you're locked in for more years than you bargained for...It's the only way this company can make money. They are extremely shady and will add tons of fees onto what they tell you as well. Buyer beware.

My doorbell camera stopped working, and it took hours just to reach someone for help. The support process was frustrating, unresponsive, and ultimately useless. Still no resolution. Very disappointed. Their service is honestly one of the worst I’ve experienced. I would not recommend this to anyone save your money and avoid the hassle.

I was contacted by your Associate Grace on Friday July 11th. Grace notices that my ADT alarm service had been disconnected due to non-payment. She also had noticed that I had made a payment of $360 in an attempt to try to bring the account current. Long story short, when Grace contacted me. She stated that she could restart my service, waive the $900 dollars for collections, refund the $360 back to me and reduce my monthly bill from $71 to $59. I was so Happy and Thrilled. I looked at this reset as a fresh start. Grace was so kind and very instrumental in restoring my service. This isn't enough recognition for what Grace had done. Thank you so much from the bottom of my heart. The Tampa Florida location is really lucky to have Grace on their team.

We signed up for ADT in 2020. Over that time we have numerous issues with the cameras. I would tell you if you are ok with foreign call centers that demean woman you are good to go. They will treat woman like dirt. We have cancelled our service solely due to the fact ADT doesn’t care about who they hire. Your safety and personal mental well being matters. We canceled.

Review of ADT Customer Service and Installation Experience. I’ve had an extremely frustrating experience with ADT that has been ongoing since February. A technician came out twice — The first time he claimed the issue was a malfunctioning camera and mentioned something about the doorbell voltage, even though everything was working fine, including the Wi-Fi signal. He ordered a replacement camera, but then canceled two different follow-up appointments. When he finally did show up again, he stayed for just 10 minutes and told me I needed to hire an electrician. At no point was I asked to sign anything, nor was I informed I was being charged. Yet, he falsely reported to customer service that I refused to sign — which is a flat-out lie.

What I first thought was an answer to prayer has become one of my biggest nightmares: ADT! I was looking for a better deal than I had received in the past w/ Vivint for my elderly mom’s home 2 hours away round trip after she became a nursing home resident due to dementia. If anyone had known then what I know now I would have gone w/ a home security business where you are not locked into a two-year contract for a highly overrated & overpriced product. Oh well, coulda, shoulda, woulda.

No problem with the service, but when my wife and I tried to cancel service, it was a true nightmare. They had you go through a long series and questions and deals they would offer if you decided to stay with them. And to top that off, they did not communicate to us that even though your billing cycle was to end on a certain date, your contract goes beyond that date. We received a notice that X amount was still owed and then was given no explanation. 2 weeks after we received final notice, they sent the amount due to collection. There was no one ANYWHERE!!!!! you could talk to in the United States to help. Never ever will I recommend this Co.

They screw you over. You get lied to and get stuck into a contract you don’t want. They don’t give you enough time to actually use the system to see if you really want it and before you know it you are locked into a contract they you decided you don’t want.

I have ADT for nine months now. So far, my experience has been pretty solid. The alarm went off. ADT tried to reach me, but they reached fire department who came and there was nothing found. While I haven't used the system extensively yet, having ADT's security does make me feel secure in my home. Although I can't pinpoint a specific favorite feature, I'd suggest that if anyone's considering it and doesn't find it too expensive, giving ADT a try could be worthwhile from my perspective.

The absolute worst service on the planet. After being a client for 20 years I opted to add a new business alarm system and after learning that they had me sign a contract (that I did not read, but thought it was just about accepting that the work was done, but still-my bad for not reading) and now learn that it was a 3-year contract! Unacceptable! I would never had signed that had I known. To add insult to injury, when I need a technician to come out a second time to correct something they caused, my only option was a window of 9-5! Are you kidding me? The final blow (and reason for cancelling) was that they never informed me that they were installing an antiquated system that lived on an app that I can't control all the functions I need to from the app or laptop. I must use the keypad to add codes, delete employee codes, etc. Had they told me my options, I would have gotten the upgraded system/app.

I feel compelled to share a critical warning about ADT, which I have found to be an incredibly untrustworthy and unprofessional company. From the start, they employ manipulative tactics to lure customers into their services, often resorting to lies and false promises. Once committed, the level of honesty drops even further, and it becomes clear that transparency is not within their vocabulary.

Just had an absolutely horrible experience with ADT. I tried multiple times to cancel the service and multiple times customer rep would apologize and offer me a gimmick to keep the account. Ultimately I agree and they charged me $60 over the agreed amount right there following month. You always have to spend hours trying to resolve an issue which ultimately just stays unresolved.

I am a customer for ADT since 6 years, first time I got their services was year 2019 and I really liked the security system, then I moved in 2023 and my services was relocated with a different system which was self installation, but I wasn't told that I was in Contract again with them. I didn't like the new system we got and wanted to cancel the Subscription, upon calling I learned that I was again in Contract with them and if I wanted to Cancel I had to pay $300 something to cover the contract and cancel. Few months ago I called again to Cancel and was told the same thing to pay a hefty amount, the lady agent told me that my Contract expires this July 2026, I called today 7/15 to cancel and to my surprise my contract doesn't end till next July 2027.

I will never use ADT again. I was a loyal customer for over 5 years even though they doubled charged me for 2 years I still kept them. We recently moved and cancelled our service then they charged me over $1200 for the remaining of the contract even though we cancelled well in advance. They have secret charges they don’t tell you about and glitches in their system. They never have the correct address if you move. They have a backhanded practices and you are better off if you invest in your own personal security system that you know upfront what your charges are. That way you will know all the costs and you won’t be surprised by any backdoor payments or charges. If I could give you no stars I would.

I have had ADT Since the original panels came out and that tells you how long I have been a loyal customer but recently I have really found out just how deceptive ADT truly is.. My system went down and ADT has left me hanging now for over a month.. They schedule and they cancel over and over again then finally a few weeks later a technician shows up out of nowhere and then tells me that I need to pay him to be here. This ADT company has really lost their credibility over the years and so much fraudulent activity goes on behind the scenes yet fraudulent to the customer at so many levels.. ADT is definitely a security company that I would not trust and their customer support satisfaction overall is zero. ADT definitely does not have the customer's true interest at hand.. Don't fall for ADT scam!!!! They are not on your side!!

To whom it may concern, I an ADT security system installed back 14 months ago, and my system has been not working properly. I've been having "cellular failure" coming on my screen for months now. I've contact ADT numerous times, and technicians came out twice but no resolution. It ended up that they want me to purchase a whole system because cell service is bad and that they had nothing to do with cell service and I would have to take that up with Verizon or ATT who provides the cell service. So I told them if cell service was bad, why did ADT continue to install this system, if it wasn't going to work. They told me that they only provide the security service, that they had nothing to do with the installation.

When I moved to my new house, I decided to stick with ADT for my home security needs. I've been a customer for six years now, and the customer service has consistently been good. The interaction with their technicians stood out the most; they were excellent at explaining the system and advising me on what additional sensors I might need. Initially, I considered canceling the service because I wasn't utilizing it much at my old place. However, the technicians convinced me of its benefits at my new home, and I'm pleased with that choice.

I have family members who were satisfied with ADT's service. So far, my experience has aligned with their sentiments. The interactions with ADT's customer service have been exceptional, making me feel supported and informed during the setup and use of their system. The ADT system has met my expectations remarkably, providing quick responses when needed. Overall, I am very pleased with their service and have had no reason to upgrade since the initial purchase. It's comforting to know that they respond swiftly to any incidents, which is a crucial aspect of a home security system. Although I haven’t used the phone app for managing the alarm, the quality of the service is impressive, making it easy to rate them highly across the board. I'm very happy to share my experiences to assist future ADT clients.

In one word, it is a trap. Do not fall for this. After I reactivated my existing system, I realized after 4 days that this system is useless. And when I called the ADT customer care, they asked me to pay 2-year contract fees if I want to terminate the contract. They misguide you at the beginnig until you were signing the contract. Best way to make people fall is not giving the correct information which each user should be aware of. They will not even talk about 3 days period from the time you signed. I have switched off the system because just junk. Open door, Close door. Arm/Disarm. This is what I can see on my app. Self monitoring apps are better than those useless customer care and 5-6 supporting centers ADT talks about.

I've been with ADT for 11 years. I like the product. I had it for another seven years when I was at my house, only because it was sooner, but they bought out the company that I originally had it with. I've never had a problem with it. The system itself is okay, but I spent a lot of money buying the system. And when you're with these different companies like Xfinity or AT&T, and they have systems, if they upgrade their system, they give you new equipment. You don't have to buy it. But ADT wanted me to pay for new stuff. I said, "I spent a fortune on this stuff. Why should I upgrade it? You are changing your equipment, then you should supply it.

ADT was the first company that came to mind. While the system generally meets my expectations, I've noticed an issue with the siren. Occasionally, when the alarm is set and I open the door, the siren doesn't go off immediately, which wasn't the case 15 years ago when I first got the service. Back then, the siren would sound right away as soon as the door was opened. Despite this concern, I haven't faced any other problems. Given that I'm retired and at home most of the time, I rely on the system for added security when I'm away. Overall, everything else about the service is satisfactory.

I bought ADT in December and now their equipment is failing. They want me to pay a service charge to see why their equipment isn't working properly. The online assistant Parker D. disappeared for 30 on our chat when I stated that I'm not paying them to see why their crappy equipment isn't working. I called ADT and as of right now I've been on hold for 25 minutes. This company is very frustrating and unprofessional. If you're thinking about a home security system, get it from somewhere else. It's great when it works, but when it doesn't you'll wish that you never dealt with them.

We continued with ADT after we purchased our home, given its presence in previous homes. Throughout this quarter of a century, our interaction with the company has been smooth, with only one technician's visit in all those years, which indicates the system's reliability. Whenever I've had to reach out, customer service via phone has been satisfactory, providing assistance without issues.

I always heard people say ADT was better than other options, so I took that as a strong endorsement. The customer service I've received from ADT has been good, which has made my ongoing experience with them quite satisfactory. Overall, I'm pleased with my decision to go with ADT, and I would recommend them.

I've been with ADT for nearly two years now, and my experience has been solid. Both the initial customer service and the installation were impressive. There was a small hiccup with a discount we were supposed to receive but didn't, which hasn't been resolved. Despite this, overall, I've had no major issues. If I had to rate my experience, I would confidently give it high marks, especially since I genuinely believe in the quality and reliability of ADT’s service.

Being a customer for over 10 years and paying a monthly fee, this is the last thing you expect as a customer. ADT panel stopped working, called ADT and technician couldn’t figure out the issue, sent me a video for me to DIY open panel and reset it, really? That didn’t work, asked for a tech to come to my house. They are charging me $55 for that. Technician came but now is $165! Labor + assessment, when they knew what the problem was!!! So I got charge the wrong and expensive repair fee and it is a malfunction of ADT panel!!! This is unbelievable!!! This is what we pay a monthly service fee… isn’t it? Closing my account with this company and moving to more reasonable customer service company. Thank you ADT for your NO customer service

I was an ADT customer for over five years and gave them a fair opportunity to re-earn my business after moving into a new home. On July 1, 2025, I was quoted a detailed, written proposal by ADT representative Leslie ** for a home security and camera system totaling $3,904.84. This quote was clearly marked as valid through July 31, 2025. I accepted the offer four days later, on July 5, and confirmed my intent to move forward. However, I was shocked to learn shortly after that the same system, with no changes whatsoever, had increased in cost by over $1,200, raising the new total to over $5,100. I never authorized or agreed to this increase. It was a classic bait-and-switch—and completely unethical.

Absolutely terrible service. Firstly the equipment is untrustworthy. I experienced several instances of packages being stolen and the doorbell camera not capture the event. I was told by ADT to move the camera closer to a WiFi source as if I could relocate my front door. Their pricing and contract lengths are egregious in addition to service associates not disclosing ending contracts resulting in you paying the full contact amount when cancelling this horrible service. I sold my home and the new owners took over the service yet ADT took 1200 from my account for cancelling.

I have been a loyal customer of ADT for around 20 years. Throughout my time with ADT, I've experienced satisfactory service and reliable customer support. From my many years with ADT, my experiences with their customer service have been consistently good.

My family's been using ADT for over 40 years and my experience with them has been consistently positive, whether interacting with sales or customer service. We once encountered an issue with some component of the system, but an ADT technician was dispatched very promptly and handled the problem efficiently.

I found the ADT representatives, whether from sales or the technicians that came to my house, to be knowledgeable and not pushy. They answered all my questions clearly, which left a positive impression on me.

ADT is fraudulent company. They use other small companies and no one is accountable for anything what they told me. If I want I can cancel in 6 months. Now somewhere in the DocuSign they mentioned 36 months and I couldn’t read that all agreements and sign it. I have to pay three years 75% if I want to cancel and only that I could read that tens of pages contract now. I should pay 3 years amount. Seriously they’re fraud! I couldn’t find a good source to give ratings. Please first check in the market and I recommend to never use ADT. They are fraud. Mark my words. You’ll regret it.

After we experienced a burglary around the 2000s, we signed up with ADT. The recognition of their name played a significant role in selecting them to secure our home. Our experience with ADT has been flawless. We've never faced any issues, and the company is quick to address even minor problems like battery issues. On the rare occasions when our alarm went off, which turned out to be false alarms, ADT swiftly responded to ensure our safety by contacting us or the police.

My experience with ADT so far has been impressive. The highlight, for me, is the camera recording feature—they've really nailed it in terms of usability.

I switched to ADT Home Security after facing delays with my previous security service when it went down. I liked the promptness of ADT's response, since they managed to send a technician to my home the very next day. The installation transformed my experience instantly—everything was installed in just a morning.

After some illegal activity occurred in my neighborhood, wanting to enhance my security was a key motivation in choosing ADT. I've had the ADT system for roughly 10 years, and it’s been reliable throughout. The system’s responsiveness, especially during service calls, is a notable feature I appreciate.

I had went into default for a minute 'cause I had lost my job. We ended up paying almost $3,000 to pay it off. Apparently, the debt collector and ADT were not on the same page. It took me two months in order for them to get it correct. They kept saying we owed them money when we didn't. Additionally, there were problems with tech support. A technician was supposed to visit but never showed up, and while another eventually came out for a different problem, the original issue remained unresolved.

While my initial experiences with ADT were quite positive, particularly with their technicians who provided excellent on-site service, the overall usage has had its ups and downs. Recently, I've been unable to use the system effectively because I'm locked out after forgetting my password. The hassle of resolving such issues seems daunting with what's often an involved recovery process, which can be quite frustrating.

I'm home by myself, and my siblings wanted me to be protected by the ADT security system. Not only that, I had something stolen from my backyard. I had an ADT attendant come over to my house to install the equipment in 2017. I have a camera on my porch and in my kitchen facing my back door. Any time I have a technical issue with the camera, if it happens to be down, a technician is able to reboot it on their end when I call with the issue. They're able to assist me on that. I'm happy with the service.

I've consistently experienced excellent customer service from ADT. When it comes to their home security service, it's performed well without any real issues. Overall, I've been satisfied with my experience, as the service has been reliably good.

I'm encountering a persistent issue lately: my keypad frequently begins beeping in the afternoons, displaying a "low battery" error, regardless of whether the doors have been opened or not throughout the day.

I've been using ADT for a bit over a year now, and overall, I'm quite impressed. The system's ease of use stands out, especially its compatibility with Google Assistant, which allows me to arm and disarm it conveniently.

My setup with ADT is quite basic, featuring door sensors and a motion sensor, and it meets my needs well. Cost has been a concern, especially given some personal medical expenses at home. Although the pricing feels steep sometimes, I haven’t reached out to customer service to inquire about any available discounts. I'm generally satisfied with what ADT offers.

I was getting ready to get Ring Security, but ADT lowered my rate to be competitive with that. So, I stayed with them because I appreciated the service in the past. In terms of service, I've found their customer support to be very good. The package I have consistently meets my expectations, providing the peace of mind that my home is monitored both when I'm away and when I'm at home. It's comforting to know I can rely on a reputable company like ADT for my security needs.

There was an ADT commercial. I called ADT. They came in and installed the system for me. I've been with them for four years. I find them very reliable, always ready to assist whenever I need help. The system itself is consistently functional, and if there's ever a problem, the ADT team is quick to address it, rarely causing any disruption. The system notifies me promptly as needed, providing the sense of security one seeks from such a system. I always tell others to get ADT.

I've been using ADT for 14 years. Over the years, my interactions with their customer service team have been quite minimal and mostly in times when I needed to set the alarm while going on vacations. It's not something I tend to use a lot in my day-to-day life or while going out locally.

I've been in Pennsylvania for 20 years. I was in Maryland for 50 years, and I had ADT when I was down there, to protect myself in the house. One of the standout features I appreciate about ADT is the undeniable sense of security it provides. Knowing that if someone tries to break in, the alarm will sound loud enough to hopefully deter them gives me great peace of mind. I find the system incredibly user-friendly. Whether it's inputting a code to secure the home or disarming it, it's straightforward and uncomplicated, which I appreciate. On the customer service front, contacting their representatives has always been seamless. You simply call, provide your password, and you directly converse with someone who can assist with your queries. There was a period when our system wasn't monitored while we were in Pennsylvania, but once circumstances shifted within my family, I promptly reinstated the monitoring.

I've had ADT in for 10 years. I've had some issues, but most times, it has worked out. Once, I tried installing a Ring doorbell. Unfortunately, even after replacing it three times, it never functioned properly. Ultimately, I made them take it out. In terms of cost, while ADT is a bit expensive, the rates have stayed relatively stable over the past few years.

I've been with ADT for over 20 years and have been familiar with their name. Through the years, I've upgraded our services, particularly following my relocation. The new system relies heavily on Wi-Fi, which has its challenges since my internet service isn't the best. While I am satisfied with the equipment itself, improving internet speed would significantly enhance the overall experience. However, I'd have to change carriers and do some electrical underground wiring, and I'm not ready to commit to that. When asked for recommendations, I would tell friends and family that ADT's reliability is its strength—but a solid Wi-Fi connection is crucial, especially with their systems integrating with Google's services and requiring a strong internet link. Although I have access to and sometimes use the ADT app, I lean toward managing my account through their website.

ADT has been our security choice for quite some time now, and my overall experience has been positive. Though I'm not particularly tech-savvy, the system functions well, and I haven't encountered any issues. I would rate my experience as a 4, mainly because I rely on my nieces and nephews for some system navigation. While my primary security comes from my faith, ADT adds an extra layer of comfort that I'm pleased with. I'd recommend it to friends or family looking for a reliable home security system.

Overall, I've found ADT's customer service to be generally good. However, one aspect I'm not too pleased with is the additional charges that come with servicing issues, such as when my Ring camera or any of my inside equipment malfunctions. Although ADT has accommodated me with credits in the past, I am concerned that I might not receive this level of service every time a problem arises. It would be more satisfactory if these service visits were included in my payment plan.

It was back about ten years ago when I settled on ADT as the security solution for my home. They were the best option then, and they've remained reliable up to now. During this decade of using their service, I've never run into issues when trying to communicate with their representatives. They are approachable and easy to get ahold of, which I appreciate greatly.

I chose ADT due to its strong reputation as one of the most popular alarm systems. The name alone is well-known and trusted, which influenced my decision. My experience with the ADT system has been positive. Its functionality and performance have been satisfactory, and I particularly appreciate the remote access feature, allowing me to arm and disarm the system conveniently from a distance.

A while ago, I chose ADT Home Security due to various promises they made during their sales pitch, assuring me that everything would be taken care of if there were any issues, and I wouldn't incur any additional charges. Unfortunately, my experience has been filled with frustrations ever since the installation. When I reached out for help, they mentioned a charge for sending a technician, despite their earlier assurances of free support. After escalating the issue to a supervisor, I managed to get the fee waived, but that should not have been necessary. I expected transparency and integrity, which seems lacking in their operation.

Having had ADT Home Security for nearly a decade, I appreciate that it offers features like a camera. However, the technology occasionally poses challenges. Lately, there have been instances where the camera fails to record, and I find myself having to reset it. Despite my efforts to troubleshoot, I need to call every few months for remote assistance. Customer service is generally supportive, but the system's age might be contributing to these issues. I haven't used much beyond the cameras. I would appreciate if the cost was reduced.

I have enjoyed having ADT. It's been a reliable presence in my home for many years now. The first time I heard about them was likely through TV or radio. Over the years, their customer service has consistently stood out to me. There was this one instance where my system's battery needed replacement, and ADT managed to either mail out a new one or send a service person to help out. It was a smooth experience, everyone I interacted with was always kind and efficient.

I decided to stick with ADT since it was the system already installed in our new house. Since we've been here for just about four months, our experience is somewhat fresh. ADT came out for an installation and explained all the steps, which was helpful. However, two sensors dislodged after they installed them, and I've had to reattach them myself, which has been frustrating.

It wasn’t until recently that I encountered a small hiccup in my otherwise positive experience with ADT, a company I have relied on for about 5 years, possibly longer. On the whole, I would rate their customer service highly—around a 9 out of 10. My interactions with the team have mostly been excellent; they are generally responsive and accommodating.

Having had ADT for approximately 30 years, I can confidently say that my experience with their service has been outstanding. The customer service is always excellent, and the technicians they send out are incredibly pleasant and knowledgeable. I've even explored other options, but honestly, I'm very happy with ADT and don't see the need for change.

I have ADT for nine years now and I can confidently say that the customer service has been extremely good.

My parents were long-time ADT users, and seeing how pleased they were gave me the confidence to choose ADT as well. I've been with them for over 20 years now, and my experiences have generally been positive. Occasionally, there were minor hiccups, but these were resolved with a technician visit. As I'm on a fixed income and a senior citizen, I couldn’t invest in additional features like cameras but appreciated that I received a small discount or promo to manage costs.

Upon installing some new ADT equipment, I was delighted with the efficient service I received. The technician was incredibly knowledgeable and patient, especially considering my limited technical expertise. He expertly guided me through the system setup.

The previous homeowners already had ADT. Over the past five years, I've found their service to be outstanding. For instance, there was an incident where my daughter's dog accidentally set off the alarm while I was away. ADT responded promptly and politely, coordinating with the police who were also very courteous.

The customer service I’ve received from ADT has been top-notch. They’ve been helpful and responsive, and I have no complaints there.

The interaction with both the sales rep and customer service has been outstanding. They're excellent at keeping me in the loop and have shown great responsiveness to all my inquiries. I had some questions as I adjusted to using a new system, especially concerning scenarios like power outages. Their team was incredibly helpful and provided prompt answers and feedback.

ADT's technical support has been phenomenal in addressing any issues I've encountered. Although I'm not particularly tech-savvy, their team has consistently provided step-by-step guidance to get everything running smoothly again.

ADT was a recommendation from my son-in-law, and it’s been over three years since we became their customers.

So far, my experience has been excellent. The customer service since ADT took over my previous provider has been outstanding. One thing I really appreciate is their quick response time; all the representatives seem well-equipped to solve problems during the call, which has been extremely useful.

I had Alder which ADT bought out. The service has been great since the switch. I do automatic withdrawal every month, and I haven't had to call for any problems, so so far, so good. I love my cameras. I have a sense of feeling safe and monitored 24/7. I'm very pleased with them.

The sales representative who introduced me to the ADT system was quite sharp and knowledgeable.

When we purchased our home we had contacted ADT for home security, from the time we had everything installed 6 years ago until now there has been constant issues! 1. Panel batteries that they claim last multiple years at $40 a piece went out every 6 months. 2. They put the wrong sensors on every window so that it was not even registering that it was secure consistently and led to the police coming out multiple times that caused our family a fine. 3. When their technician came out he told us that the incorrect sensors were installed for our style of windows and left notes for the company to replace them at no cost due to the fact that the system was installed incorrectly only for the virtual visit representative to say to bad and it’s not their fault and we had to pay for new equipment even though they admitted to putting in the wrong equipment

Since we've had ADT, their response has been spot on, especially whenever we've accidently triggered the alarm—a reassuring sign of effective service. Moreover, whenever I've contacted customer service, the assistance provided has been consistently very good. Overall, I would rate my experience with ADT as excellent, and I'm indeed very pleased with their service.

ADT was already installed when I moved in. My overall experience has been satisfactory, with the system providing a sense of security. Though I haven't had any particular favorite equipment, I appreciate that everything works as it should. I've contacted customer service a couple of times for questions or concerns, and the service was fine. While I wish the pricing could be a bit lower, I still value the service as a reliable choice. I haven't used the phone app to control the alarm system, but that's more of a personal preference. Overall, ADT has met my expectations and gets a favorable review from me.

I’ve been with ADT for over a decade across three homes. When I moved in 2024, I requested a simple transfer of service. Instead, the rep pushed a massive, unnecessary equipment package, dismissed my existing equipment, and promised “no cost” while rushing me through signatures. We trusted him because of our long history with ADT. Almost immediately, the issues began; window sensors falling off, multiple false alarms with no dispatch, and even alerts tied to the new homeowners at our old address. It took days to fix, and repeated calls were met with language barriers, zero empathy, and no real help. Despite paying, our home wasn't even being monitored properly.

I've had ADT's services for about four years now, and everything's been good. I like their price and the customer service stands out as great, which is crucial for peace of mind when it comes to home protection.

I've been very happy with ADT's services. My daughter has just installed ADT as well, marking her second time doing so.

We've had a security system since 1982. We went with Ackermans, and then it was bought out by ADT and the transition was never an issue. They’ve consistently provided good customer service, and we’ve hardly required any technical assistance. When they did come out years ago, the issue was effectively resolved. Everything works well. We're old people. So it's a good service to have for us. The pricing is satisfactory too—we pay a yearly amount and it takes care of our needs. Overall, everything has worked seamlessly for us with ADT, which assures me to give them top marks for service and price.

I've had ADT since 2008 and they've consistently provided good customer service over the years, always responding to issues promptly and effectively. I think the overall quality of their service is very good. Given my positive experience, I wouldn't hesitate to recommend ADT to a friend.

We heard about ADT through various advertising and through friends. We signed up and so far, our experience with them has been excellent. The company has addressed every request and need we've had, ensuring all matters are taken care of efficiently. My sense of security with ADT is great, and I'm very pleased with how they've handled everything.

We've been with ADT since October of last year. As new homeowners, we were initially introduced to the company when a representative visited our house to offer their services. The interaction with the sales representative was very positive, which made the process feel comfortable from the start. Signing up for the service was equally smooth, thanks to the excellent customer service.

I had a home break-in not too long after I first moved into my home. I didn't have ADT at the time, so after that, I figured I would put an alarm system in the house to protect my family and my home from a break-in happening in the future. Ever since installing the ADT system, I've found significant peace of mind. The system is reliable, functioning seamlessly when I leave and re-enter my home, and even providing an added sense of security during the night. I can sleep a lot better knowing that's on. It probably could have saved getting my property stolen and even a life being lost.

I've had ADT in the house for over 30 years and though I've had a few upgrades, this equipment is old already. The keypad has been on about 20 years. But it's easy to use. When I had problems with one monitor, a technician came out and he replaced it. He went through it quickly and did a fair job. Whenever the alarm goes off, they respond quickly. They call and ask me if there's any problem.

We got ADT when we had a burglary and having been with them for years now, I can genuinely say their service has been satisfactory. Not long ago, I encountered a small issue with a sensor, and ADT promptly sent me a new one. A technician was really helpful over the phone, guiding me through the installation. I appreciated his assistance, even though I'm fairly adept at handling such tech. Overall, ADT has done an okay job in addressing any concerns, and throughout the years, I haven't faced major issues with the service. It’s been reliable enough and at the end of the day, ADT offers peace of mind, ensuring we feel protected, which is what matters the most.

I've had ADT for around seven years, and overall, it's been a good experience. Their customer service has met my expectations and their technicians have consistently provided satisfactory service whenever they visited my home for maintenance or to address any issues.

I have been with ADT since I purchased my house in October 2024 and since then, I've been impressed with their customer service. They haven't failed me yet, which is more than I can say for some companies. One memorable experience I had was with their tech support – truly top-notch. Though I can't recall the technician's name, his patience and professionalism left an impression. I had issues reconnecting my devices after changing my WiFi password, which disconnected everything from the security panel. I was able to reconnect my door camera and other devices. The only hitch was with my garage door and deco porch lights, but the tech support guy effortlessly guided me through the reconnection process. He was very calm, knowledgeable and knew exactly, step by step, what needed to be done, where I was at and how I needed to troubleshoot. It was cool and it didn't take all day, which was a relief.

My experience with ADT since I've had them in 2008 has been excellent—I have never faced any major issues. The only slight hiccup was receiving calls from unknown numbers during a false alarm, but ADT soon improved on that, as calls now appear with their name, helping me recognize them easily.

ADT contacted me directly, offering their system, and I've had the system for over three years now. Overall, it's been a satisfying experience. My favorite feature is the Alarm.com app. It makes managing the security system easy and accessible.

One day, an ADT sales representative came knocking on my door. My husband met him and decided to invite him in. This interaction set the tone for a pleasant experience as the representative was great.

Having been with ADT for over 30 years, I can honestly express a highly positive sentiment regarding their service. From day one, their customer service has been simply excellent, consistently meeting and exceeding my expectations. Furthermore, the technicians ADT sends out are commendable, attentive, and very professional.

I encountered some issues with the cameras due to electrical problems with my sockets, but contacting ADT's customer service was a breeze. They promptly guided me on how to restore the cameras back to the phone and hub, without keeping me waiting on hold for long. The service provided solutions swiftly, ensuring everything was sorted out and running smoothly again.

I have been satisfied with ADT's services. I've consistently experienced professional and timely service from their team members. Everyone I've interacted with, from the installation crew to customer service, has been polite and helpful.

The exceptional customer service of ADT has consistently impressed me. The young men representing ADT are always respectful and display a high level of knowledge about their service. Each visit is marked by their commitment to cleanliness; they even go as far as to cover their shoes. The technicians are punctual and never invasive. They patiently and effectively addressed all our questions, leaving no room for complaints. More than a security provider, ADT makes you feel valued as a customer.

In my experience with ADT, there have been a few bumps. I encountered issues with the CCP system. The technicians who came by didn’t seem to grasp the problems I was experiencing. It was difficult to get the necessary assistance as they didn't acknowledge the potential for such issues, despite the evidence I had.

Having been with ADT for years, I've found their services consistently reliable and they fulfill their promises. I appreciate the simplicity of their system. I can easily operate it, and if any issues arise, their response is prompt and effective. The overall cost seems reasonable for the services I receive, and I have all the features needed. I particularly rely on the basic wall unit, which suits my needs perfectly.

I've stuck with ADT mainly due to the fact that it was the first system we had, and we upgraded to their wireless system in the 90s. I appreciated the absence of wires with the wireless system. However, one downside was the dependency on batteries; if a battery fails, it's not possible to arm the system. Also, while the customer service was generally good, I was frustrated by the lengthy process required for resolving technical issues. For instance, when an older sensor broke, dealing with ADT's process took multiple phone calls. They required me to schedule several appointments and calls just to get it replaced, even though I managed to promptly get a replacement sensor myself. I was almost a month without any security system because of having to wait for the chain of events to occur.

ADT's system has been reliable, especially in alerting authorities when needed. I've been with them for about years years and financially, they have advantages and downfalls. Although my monthly bill was once elevated to $74 from $50, switching plans after I got solar panels reduced it back to $54, resetting my satisfaction somewhat. However, there's room for improvement in their customer service dealings. Whenever I require service, dealing with them often feels pushy, much like a salesman interaction. They charge double for items like batteries compared to store prices, which seems excessive.

I like the reliability of ADT's service. I've been with them for over three years and so far, there was a single instance where I needed them to come out for assistance. After that, everything has functioned smoothly and dependably. They've been reliable and I'd recommend them.

I purchased ADT for my home security needs, and I couldn't be more pleased. From the beginning, everything has been smooth and hassle-free. One of the standout features is how straightforward and easy to read the system is, making everything simple to manage and understand.

For well over a year I have had consistent problems with my alarm system working correctly. It will work for a few weeks and then there will be notifications on the keypad such as garage door, bedroom window etc. When these notifications are on the alarm cannot be set. After that the keypad will have a steady beeping at night. The only way to get rid of it is to unplug the unit which is located downstairs in the basement. Then I call someone to fix it, usually takes a few days. They come, charge 59 dollars, then it works for a few weeks.

Their equipment has not worked for three years, yet they continued to bill us. We were lied to, they didn't even know what Equipment they installed. I spent all day and spoke to 11 different reps in three departments. The worst company I have ever had the experience of being involved with by far. This review is from an 18 year customer. The last three, not by choice. They juggled us from department to department. HORRIBLE!

We received a phone call from ADT asking if we would like to renew our contract. We said yes then realized we haven't used ADT for years. We called back and reversed our permission to have a contract with them explaining that we should have been cancelled years ago. We were told that we could not be refunded the monthly charge as they could not find a cancellation but that there would not be a contract cancellation fee because we called before the contract took effect. We then got a bill with a contract cancellation fee which they refused to remove when we called. They are preying on an elderly woman.

CAUTION: The house was sold and the service was cancelled Jan ‘25. We are still being billed using the automatic payment plan as of July ‘25. We have had two long calls (1 1/2 hours each—4 agents first time, 2 agents second time) with customer service requesting a refund and no further billing. They were unable/unwilling to help. We have blocked future payment on our credit card.

I've had ADT for a few years and for the most part, it has worked satisfactory. However, within the past 6 months, the cameras have not been able to record properly, and when I asked a technician to come out, they wanted to charge me $60 for a service call. I protested enough to have that waived, but when the technician came out, he could not figure out why the cameras wouldn't record and his only response was "Maybe it's your WIFI". After explaining, even if it is weak wifi, it ought to be able to record sometimes. He also did not have an answer to why the phone app required me to hit "other" every time I entered the app. His only explanation was it was a third party company they use for the app.

I was an ADT customer for many years through my home and business. I discontinued service at my business and a few years later cancelled service at my home when I moved. My husband (on the acct) contacted them to inform them we were moving and canceling. They emailed us for months regarding service at our new home. I discover a year later that they had billing us annually for the year we moved and the year after. They are now claiming we never canceĺled. Mafia syle customer service training. I tell everyone to stay away from this company.

ADT wireless command keypad was replaced within one year of installation. New keypad is malfunctioning. Faulty keypad issue is unresolved after several phone calls to ADT customer service personnel. ADT customer service personnel is inadequate and undertrained.

Horrible experience. We had a new system installed and paid for it in full. We have been harassed with calls stating we owe amounts. Client management confirmed the bills are paid in full but all the calls and now emails continue. Help@